ITB08-046b - InfinitiG37.com
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1. Chart on page 3 for the next step To claim diagnostic Procedure A OP CODE PX35AA complete Diagnostic Worksheet A on the next page 7 19 ITB08 046a To claim diagnostic Procedure A OP CODE PX35AA use the information from Table 1 on page 6 to complete Diagnostic Worksheet A Diagnostic Worksheet A Example Repair code A A Direction of Road Crown enter L or R R Average Road Crown 3 Direction of Pull enter L or R L How many weights did you use 3 Enter the DOT number from either of the front tires on the ABCD23456789 incident vehicle The number of characters may vary The letters and numbers from the worksheet create a code that will be entered at the beginning of the first line of the Technician Comments in the Warranty Claim Code example AR3L3 ABCD23456789 e Figures A and B below are examples of DOT numbers The DOT number is all of the characters letters and numbers following DOT The number of characters in a DOT number can vary between tire manufactures Example of DOT number Figure A Example of DOT number DOT 12 characters Figure B 8 19 ITB08 046a Procedure B Determine which tire is causing the pull NOTE Procedure B is done only if there is a tire pull issue The steps in Procedure B should identify which tire is causing the pull Make sure the tire pressure is set to the correct specification Always torque wheel lug nuts using a torque wre2. or R How many mm is the steering wheel off center 5 The letters and numbers from the worksheet create a code that must be entered at the beginning of the first line of the Technician Comments in the Warranty Claim Code example DR3L5 14 19 ITB08 046a SPECIAL TOOLS Additional special tools can be ordered from TECH MATE at 1 800 662 2001 The Drift amp Pull Gauge Kit J 49286 contains the following individual tools Holding Force Gauge Weights amp Bracket Assembly Tool J 49286 1 The Holding Force Gauge consists of e A bracket that mounts to the steering wheel and e Five removable weights This gauge measures the amount of pull on the vehicle NOTE For measuring purpose the bracket counts as one weight Figure 3 Tool Use Attach the bracket and the weights to the steering wheel on the side opposite the pull direction For example if the vehicle pulls to the right attach the bracket and weights to the left side of the steering wheel see Figure 4 For the road test start with all the weights removed Add weights one at a time until the vehicle drives in a straight line I i ArPoso 124 Figure 4 NOTE When recording the road test results write down the direction of the pull and the number of weights 1 to 6 used to counteract the pull Remember the bracket counts as one weight 15 19 ITB08 046a Road Crown Gauge Tool J 49286 2 The Road Crown Gauge m
3. to replace tires in sets both front both rear or all 4 Procedure B should have only been done if there is a tire pull issue e If an incident tire was identified and replaced go to step 3 e f an incident tire was not identified diagnostics were not done correctly Go back to the Flow Chart on page 3 and start over After replacing a tire road test the vehicle You may have completely corrected the pull or you may have only reduced the pull Return to the Repair Flow Chart on page 3 for the next step To claim diagnostic Procedure B OP CODE PX36AA PX37AA PX38AA PX39AA or PX40AA use the information from Table 1 on page 6 to complete Diagnostic Worksheet B Diagnostic Worksheet B Example Repair code B B Direction of Road Crown enter L or R R Average Road Crown 3 Direction of Pull enter L or R L How many weights did you use 3 Enter the DOT number from the tire that was ABCD23456789 replaced The number of characters may vary The letters and numbers from the worksheet create a code that must be entered at the beginning of the first line of the Technician Comments in the Warranty Claim Code example BR3L3 ABCD23456789 10 19 ITB08 046a Procedure C 1 Check the vehicles four wheel alignment using accurate and properly calibrated computerized alignment equipment a Attach to the work order a copy of the alignment machine calibration record showing the date the alignm
4. Offset Gauge Round the reading to the nearest whole number 0 1 2 3 If the reading is 9mm or more enter 9 6 Does the vehicle pull Yes No 7 Which direction does the vehicle pull Left Right 8 How many weights on the steering wheel did you use Enter the number or weights you used to get the vehicle to go Straight bracket counts as one weight Enter 0 if the vehicle does not pull 6 19 ITB08 046a Procedure A Determine if a pull condition is caused by a tire NOTE Always torque wheel lug nuts using a torque wrench to the specified torque Refer to the appropriate Service Manual for torque specifications 1 Swap the front tires side to side Left to Right and Right to Left 2 Swap the rear tires side to side Left to Right and Right to Left For vehicles with directional tires tires designed to rotate in only one direction e Swap all four tires from a known good vehicle known good tires e Make sure to mark the tires to indicate their original side of the vehicle left or right 3 Make sure the tire pressure is set to the correct specification 4 Road test the vehicle e Ifthe TPMS warning light comes ON ignore it for now For vehicles with directional tires tires designed to rotate in only one direction e If the pull goes away or is reduced perform Procedure B on page 9 to determine which tire is causing the pull 5 Refer back to the Repair Flow
5. QY INFINITI SERVICE BULLETIN COPYRIGHT NISSAN NORTH AMERICA INC Classification Reference Date ST08 002b ITBO8 046b August 26 2009 ALIGNMENT AND ROAD CROWN This bulletin has been amended The Date has been changed so the Applied Vehicles include the latest Models No other changes have been made Please discard previous versions of this bulletin APPLIED VEHICLES All Infiniti SERVICE INFORMATION Customers may report that their vehicle pulls or the steering wheel is off center This bulletin discusses these subjects and provides diagnostic and repair information If a vehicle drifts to one side of the road it may be the normal result of road crown Most roads in the United States are built with a crown to help rain water drain from the road surface The slope of the road crown varies from place to place In most cases the crown slopes 2 to 3 degrees to the right Vehicles have a natural tendency to drift to the low side of the crown The greater the slope of the crown the faster the vehicle will drift in that direction Tires and vehicles are designed to counteract the effect of typical road crown but may not fully counteract the effect of a highly crowned road Some freeways slope to both the left and right from the center When driving on a freeway that slops in both directions a vehicle may exhibit a small amount of drift to the left when driving in the left lane and a small amount of drift
6. d you use 3 Left camber positive P or negative N P Left camber measurement in degrees Example reading 053 0 53 degrees enter 053 Right camber positive P or negative N N Right camber measurement in degrees Example reading 053 0 53 degrees enter 053 Left caster measurement in degrees Example reading 2 84 284 degrees enter 284 Right caster measurement in degrees Example reading 284 2 84 degrees enter 284 Thrust Angle enter the decimal reading Example 0 06 enter 06 06 The letters and numbers from the worksheet create a code that must be entered at the beginning of the first line of the Technician Comments in the Warranty Claim Code example CR3L3P053N05328428406 13 19 ITB08 046a Procedure D Adjust correct steering wheel off center 1 Is the steering wheel 3 mm or more off center e Yes proceed to step 2 e No you are finished 2 Use an alignment rack to measure and adjust front wheel toe with steering wheel straight 3 Road test to confirm the steering wheel is straight not off center 3 mm or more 4 Remove the steering wheel off set gauge To claim diagnostic procedure D OP CODE WD34A use the information from Table 1 on page 6 to complete Diagnostic Worksheet D Diagnostic Worksheet D Example Repair code D D Direction of Road Crown enter L or R R Average Road Crown 3 Which direction is the steering wheel off center L enter L
7. e should be completed by the Service Manager or Service Advisor during the customer interview Attach a completed copy to the Repair Order 1 While driving straight is the steering wheel straight Yes No If NO is the steering wheel off center to the left or the right Left Right 2 When driving straight on a flat smooth road does the vehicle drift or Yes No pull to the side left or right If the answer to question 2 is Yes complete the rest of the questionnaire 3 Which direction does the vehicle drift or pull If it is both Left and Left Right Right circle both 4 Does the vehicle pull all the time Yes No 5 If the vehicle pulls on a particular road describe the road and or location 6 Does the vehicle pull during acceleration deceleration or cruising Acceleration Cruising and or Deceleration 7 When driving with one or more passengers does the pull go away or Goes away Stays the stay the same same 8 Have the tires recently been rotated Yes No 4 19 ITB08 046a Road Test Determine if the vehicle has a pull drift or steering wheel off center issue that requires repair IMPORTANT e If the vehicle has any tire issues such as gt Tires that are different sizes except when specified from the factory gt Significant difference in the amount of wear between any of the tires gt Any other tire irregularity or damage to any tire Replace th
8. e tire s or use known good tires from another vehicle for all road tests and diagnostics in this bulletin e Make sure tire pressure is set to the correct specification 1 Take the vehicle for a road test and confirm the customers concern NOTE If you adjusted the tire pressure or changed the tires before the road test the issue may have been resolved 2 Install the following measuring tools on the vehicle e Road Crown Gauge e Steering Wheel Offset Gauge e Holding Force Gauge if the vehicle pulls NOTE See pages 15 16 and 17 for a description of these tools and an explanation of their use 3 Take the vehicle for another road test use the results readings from the measuring tools to answer the questions in Table 1 on the next page 4 When the road test is completed remove the Road Crown Gauge and the Holding Force Gauge Leave the Steering Wheel Off set Gauge in place until the Service Procedure is complete 5 19 ITB08 046a TABLE 1 1 Which direction is the road crown Left Right 2 What is the average amount of road crown Enter the reading from the Road Crown Gauge Round the reading to the nearest whole number 0 1 2 3 The negative or positive symbol is not needed 3 Is the steering wheel off center Yes No 4 Which direction is the steering wheel off center Left Right 5 How much is the steering wheel off center Enter the reading from the Steering Wheel
9. easures the amount of road crown in degrees The suction cup is used to attach the Road Crown Gauge to a secure spot on the vehicle dash Tool Use Before the road test calibrate the gauge NOTE The gauge must be calibrated with the same Figure 5 weight in the vehicle as there will be during the road test For example if you plan to have an assistant in the vehicle during the road test calibrate the gauge while both of you are sitting in the vehicle There are two ways to calibrate the gauge e Preferred method Park the vehicle on a level surface such as an alignment rack and calibrate the gauge by moving the gauge until the ball is on the zero mark e If you do not have a perfectly flat level surface a Park the vehicle on a reasonable flat level surface and note the gauge reading b Turn the vehicle 180 degrees so the vehicle is in the same spot but facing the opposite direction and note the gauge reading c Move calibrate the gauge so it reads half the difference between the two readings For example if the first reading is 1 and the second reading after moving the vehicle is 3 half way between the two is 1 1s reading 1 2 reading 3 Calibrate gauge to 1 16 19 ITB08 046a Steering Wheel Offset Gauge Stickers Tool J 49286 3 The Steering Wheel Offset Gauge is a set of one time use stickers that are attached to the steering wheel and the steering column cover Tool Use Tu
10. ent machine was last serviced and calibrated b Record the following measurements e Front Caster Left Right Rear Caster Left Right e Front Camber Left Right Rear Camber Left Right e Front Total Toe in e Thrust Angle Reference the appropriate Service Manual for alignment specification 2 If any of the alignment measurements are out of specification inspect the suspension and chassis for any damage Repair the damaged components before continuing 3 Adjust any front and or rear adjustable alignment components that are out of specification e Reference the appropriate Service Manual for information regarding the proper steps to adjust the alignment NOTE Relationship of alignment settings to vehicle pull Camber The camber thrust direction will be to the side with the most positive camber setting Example If the left camber is significantly higher more positive than the right the vehicle will tend to drift or pull to the left Caster The caster thrust direction will be to the side with most negative caster setting Example If the left caster is significantly higher more positive than the right the vehicle will tend to drift or pull to the right Thrust Angle The Thrust Angle should be close to 0 Out of spec thrust angle is caused by rear wheel or axle misalignment and causes the steering to pull or lead to one side or the other Excessive thrust angle may cause the steering wheel t
11. erent size tires or directional tires l l l l I l I l l l l l I l I l l l l l I IF REQUIRED If Procedure C is claimed you cannot claim Procedure D DESCRIPTION OPCODE SYM DIA FRT Procedure C Adjust wheel alignment 1 Reference the current Infiniti Warranty Flat Rate Manual and use the indicated FRT 2 Reference the WD Chassis Adjustment section in the current Infiniti Warranty Flat Rate Manual use the OP CODE that matches the vehicle and operation performed Continued on the next page 18 19 ITB08 046a IF REQUIRED If Procedure D is claimed you cannot claim Procedure C DESCRIPTION OP CODE SYM Procedure D Adjust steering wheel off WD34AA center 1 Reference the current Infiniti Warranty Flat Rate Manual and use the indicated FRT IF REQUIRED For tire replacement claims information reference the current Infiniti Warranty Flat Rate Manual 19 19 ITB08 046a
12. nch to the specified torque refer to the appropriate Service Manual for torque specifications If the TPMS warning light comes ON ignore it for now 1a For vehicles equipped from the factory with tires that are different sizes between the front and rear or vehicles with directional tires A Put all of the tires wheels back to original positions The vehicle should now pull the same as it did on your first road test B Install swap only one tire with known good and road test C Repeat step B for each tire until the pull goes away or is reduced Replace the tire that reduced or eliminated the pull NOTE Make sure directional tires are reinstalled on the same side of the vehicle from which they were removed 1b For all other vehicles a b Rotate tires 2 and 4 on the passenger side see Figure 2 and road test e Pull goes away or is reduced replace tire 2 which is now on the rear e Pull gets worse replace tire 4 which is now on the front e Nochange put tires 2 and 4 back to their original positions Rotate tires 1 and 3 on the driver side see Figure 2 and road test e Pull goes away or is reduced replace tire 1 which is now on the rear e Pull gets worse replace tire 3 which is now Figure 2 on the front e Nochange put tires 1 and 3 back to their original positions 9 19 ITB08 046a NOTE When replacing a tire if there is significant tread wear it is good practice
13. o be off center 11 19 ITB08 046a NOTE There are no provision provided for adjusting caster and camber on many Infiniti models but some adjustment may be achieved by the following methods Strut Suspension Camber Adjustment a b Raise the vehicle and remove the front tires Loosen the upper steering knuckle bolts and nuts Adjust the camber by moving the steering knuckle within the range of the free play of the bolts Tighten the bolts to the specified torque Reinstall the front wheels and lower the vehicle Bounce the front and rear of the vehicle several times to stabilize the suspension Strut Suspension Camber amp Caster Adjustment Raise the vehicle and remove the front wheels Loosen the upper strut mount bolts Adjust camber and caster by moving the upper strut mount within the range of the free play of the bolts Tighten the bolts to the specified torque Reinstall the front wheels and lower the vehicle Bounce the front and rear of the vehicle several times to stabilize the suspension 12 19 ITB08 046a To claim diagnostic Procedure C OP CODE WD44A or WD49A use the information from Table 1 on page 6 and the alignment measurements you wrote down in step 1 on page 11 to complete Diagnostic Worksheet C Diagnostic Worksheet C Example Repair code C Direction of Road Crown enter L or R R Average Road Crown 3 Direction of Pull enter L or R L How many weights di
14. ring the steering wheel back to center This condition can occur if the tie rod length is uneven from side to side Steering wheel center line Steering wheel off center TP000117 Figure 1 e When driving straight on a highly crowned road the steering wheel may be turned off center to counteract the affect of the road crown When road testing for an off center condition the vehicle should be driven on a straight flat road 2 19 ITB08 046a SERVICE PROCEDURE Repair Flow Chart correct as necessary Vehicle does not pull and Steering wheel is off steering wheel is not off center 3mm or more Vehicle pulls NOTE If you have both a pull and off center condition repair the pull first Perform Procedure A Determine if tire pull swap tires page 7 Is the vehicle pull corrected Does the vehicle pull in the same direction Perform Procedure B Identify and replace pulling tire page 9 Is vehicle pull completely corrected center 3 mm or more NOTE Repair any pull conditions first Repair of a pull condition may resolve an off center condition Make sure the TPMS is Perform Procedure D re initialized Adjust correct steering if required wheel off center End page 14 Perform Procedure C Check adjust wheel alignment page 11 Make sure the TPMS is re initialized if required End 3 19 ITB08 046a Customer Questionnaire This questionnair
15. rn adjust the steering wheel to the straight position spokes of steering wheel are straight across Attach the sticker with numbers on the steering column cover Attach the arrow sticker on the steering wheel Make sure the arrow lines up with the 0 zero mark When you road test the vehicle you can read how many millimeters the steering wheel is off center TROSOI25 Figure 8 NOTE Repairing a vehicle pull may correct a steering wheel offset condition 17 19 ITB08 046a CLAIMS INFORMATION NOTE When submitting Warranty Claims for Procedures A through D a Diagnostic Procedure Code must be entered at the beginning of the first line of the Technician Comments See Diagnostic Worksheets on pages 8 10 13 and 14 Submit a Primary Operation PO line claim using the following claims coding IF REQUIRED DESCRIPTION OP CODE SYM DIA Procedure A Swap front and rear tires side PX35AA CA 44 to side and re initialize TPMS IF REQUIRED DESCRIPTION OP CODE Procedure B Swap tires per procedure B PX36AA perform up to two test drives and re initialize TPMS OR DESCRIPTION OP CODE Procedure B Swap tires per procedure B perform test drive and re initialize TPMS If 1 tire is swapped use PX37AA If 2 tire are swapped use PX38AA If 3 tire are swapped use PX39AA If 4 tire are swapped use PX40AA l l I l I l l l l l I l I l l l l l I l For vehicles with diff
16. to the right when driving in the right lane This bulletin does not address road crown issues because they are not vehicle related although the customer may incorrectly perceive them to be Use the information provided in this bulletin to identify and repair other types of vehicle pull Incident Description Pull The vehicle consistently drifts to one side while driving at a constant speed on a straight flat road e A vehicle is said to pull if it completes a lane change in less than 7 seconds with no steering correction from the driver when driving at 60 MPH on a road with less than 2 degrees road crown slope All four wheels must pass into the other lane during this time 7 seconds Infiniti Bulletins are intended for use by qualified technicians not do it yourselfers Qualified technicians are properly trained individuals who have the equipment tools safety instruction and know how to do a job properly and safely NOTE If you believe that a described condition may apply to a particular vehicle DO NOT assume that it does See your Infiniti dealer to determine if this applies to your vehicle 1 19 Steering Wheel Off Center The steering wheel spokes are tilted to the left or right see example in Figure 1 when driving straight ahead on a straight flat road e Although the vehicle does not pull in either direction the customer may perceive that the vehicle pulls because it will respond if he or she tries to b
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