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Lexmark E360d, 4513 Service Manual

1. Error Description Action 231 00 Duplex jam while reversing into the device Open the rear cover and look for obstructions between the rear cover ribs the fuser exit rollers 231 01 Duplex sensor never made by leading edge reversing and below The media entering the duplex passes into the duplex outside the exit roller while the media exiting the fuser passes above and inside the exit rollers 231 02 Bouncy duplex sensor never made Remove the tray open the duplex door and remove the obstructions If there are no obstructions and the j j inai problem persists then disconnect all of the cables staging T Tug Seviee tilt the printer onto its back be sure to protect the antenna on a wireless unit and inspect the flag of 232 01 ee py iNe Sheet the duplex sensor If the flag does not rotate freely 9 ncs then replace the paper input and duplex sensor See 232 02 dada T duplex ahead of current reversing page never DN NER F ERE Check the belt and drive of the duplex unit Replace 233 00 Duplex jam while picking from the device it if necessary 233 01 Page in duplex never picked 233 02 Feed error picking from the duplex 233 03 Paper never reached the input sensor but was detected at the manual feed sensor 234 01 Duplex sensor covered during warm up 235 01 Invalid duplex media Check the media Duplex supports 4 letter le
2. S e rvi ce M 8 Lexmark E360d E360dn 4513 420 4513 430 e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK 4513 420 430 Edition December 11 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22X 002 1 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining 9 Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it
3. 7 3 Screws miscellaneous 7 7 Front mounts 9 9 9 9 9 5 7 7 Optional 250 sheet tray 7 3 Optional 550 sheet tray 7 3 Tray 2 paper feed tires 7 Paper feed ACM tires s mne e e aie ia e e a e ia a a i a a e a n a 7 7 Media ACM drive assembly 7 7 256MB flash 7 8 128MB DIMM 7 8 256MB DIMM 7 8 Korean font card assembly 7 8 Simplified Chinese font card assembly 7 8 Traditional Chinese font card assembly 7 8 Japanese font card assembly 7 8 Field relocation package assembly 7 7 1 4 Lexmark E360d E360dn
4. HB Hi TE BA R SED EE fs E ERAS WA N T Una eA SUE KW BI YoU T D o IF WER LER m KER MED PC t BVA 4k BETES ep UE o BUSCO BUT IES IE A Safety information XV 4513 420 430 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs SL Omm Conventions Note A note provides additional information Warning A warning identifies somethi
5. 4513 420 430 Main motor service check FRU Action Main motor gear drive Main motor cable LVPS HVPS Controller board Warning Do not replace the operator panel and controller board at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the same time Turn off the printer and unplug the main motor cable at J17 Turn on the printer and check for the following voltages at J17 J17 pins Voltages Pins 1 4 6 Approx 5 V dc Pins 7 9 18 V dc 24 V dc Verify ground at pin 5 for both the card and cable f these voltages are correct then check the main motor cable for continuity Remove the left side cover to access the connector on the motor f continuity exists on each wire then replace the main motor gear drive which includes the motor f continuity does not exist on one or more of the wires then call the next level of support f these voltages are not correct then see Controller board connector pin values on page 5 2 or replace the controller board See Controller board removal on page 4 6 2 26 Lexmark E360d E360dn 4513 420 430 Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securely Run POST and check each light for proper operation See
6. Power On Self Test POST sequence on page 2 1 LCD Operator panel service check FRU Action Operator panel LCD Controller board Warning Do not replace the operator panel and controller board at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the same time Lights If the LCD does not come on then open the controller board cage and locate the operator panel connector at J3 Make sure the cable is properly connected to the controller board and the controller board has input voltage to it With the printer on verify the following without disconnecting the cable e Pins 1 3 5 and 6 3 3 v Pin2 5v e Pins 4 and 7 GND If these are approximately correct and the operator panel is not functioning then replace the operator panel If any are incorrect then see Controller board service check on page 2 22 Buttons If the buttons do not respond then replace the operator panel There is no test or repair for the faulty switches on the operator panel Paper feed service checks Paper jam error indication during POST FRU Action Fuser exit sensor If the exit sensor flag which is visible at the back of the fuser is in any position other than vertical then the printer will display a paper jam Make sure the flag is operating freely R
7. CARER eR cbe Pg au T MORE eR eS xvi Gen ral 4 2 1 1 Maintenance appro aea s acckx cep RR 8 8 5 sere 1 1 Overview of the operator panel iis rpm ROS KR EUR 1 2 5 2 aw mea emu c xw a Ru IRSE QNI RE MER ME GE EN REN EE MM 1 3 VU i Ee ee Cd ab CR dA RR ee RR RR RU 1 3 Print quality 50006 226 Rb pd Ra ee PR 1 3 Connectivity and compatibility gt dake Hoe De RORORURUN ee 1 4 Media trays and supply capacity 1 5 Types of DIDETOHIB aided esed cascaded dined eee eden OA P REOR dE E OUR bog d 1 6 TIPS on perveni carded d don dba dax dtd dob 1 7 Paper path vos bee aite cR CURAR RR o EA o EO a RR 1 7 ill Sere er ee ee ee 1 8 Oi aad aa Rok do OR Eb RACE EORR DUE CEA A EORR UR o CCP d RR 1 9 Diagnostics information 0 0 2 0 06 Ie 2 1 DC 0 2 1 Overview of the operator panel and 2 2 Indicator 0 eee etek
8. CFR Subchapter 39 FNS 7 ges UZAN 215890 319 9 IEC 825 so 158 40 7138 158 40 ASSES HOS HERES 5 zig alo x gA 770 795 A 565 Class 3b lt HFA alo x Aj elut AA 5 B 5 LE HIA 7 9 Class FEY 350 Apeto Aul 055 So Notices and safety information Xi 4513 420 430 Xii Lexmark E360d E360dn 4513 420 430 Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit Norme di La s curit de ce produit repose sur des tests et des agr ations portant sur sa con
9. Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage Printhead LVPS HVPS Controller board Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller board Printhead errors typically result in printer service errors unless there is blockage of the beam or dust on the lens Check the lens and opening for blockage Blank pages typically are caused by the PC roll not being properly charged Try a different PC kit With the cartridge out check the spring loaded contacts on the right side for free motion None should be ground except for 4 contact from the front Unplug the printer and check the cable continuity between the LVPS HVPS connector marked OPC at CN202 and the corresponding wire form spring found about 14 mm above and to the right of the transfer roll gear e f there is not continuity then call the next level of service Try a different toner cartridge and PC kit If those fail then replace the LVPS HVPS controller board or the printhead in that order Also see Solving print quality problems on page 2 34 2 30 Lexmark E360d E360dn Black page 4513 420 430 Note Incorrect laser exposure or incorrect charging of the photoconductor cau
10. 2 Remove the lower front cover See Lower front cover removal on page 4 25 3 Remove the left side cover See Left side cover removal on page 4 23 4 Remove the right side cover See Right side cover assembly removal on page 4 58 5 Disconnect the operator panel cable A 6 Remove the cable through the opening 7T Remove the three screws B from the right side of the printer Repair information 9 4513 420 430 8 Disconnect the fuser link C 9 Remove the three screws D from the left side of the printer 10 Remove the door mounts 4 10 Lexmark E360d E360dn 4513 420 430 Duplex removal 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 27 3 Remove the three screws A from the shield Repair information 4 11 4513 420 430 5 Lift the duplex slightly push to the left and tilt to clear the right side of the printer 6 Remove the duplex 4 12 Lexmark E360d E360dn 4513 420 430 Duplex main motor gear drive interface removal Remove the LVPS HVPS See LVPS HVPS removal on page 4 27 Remove the duplex See Duplex removal on page 4 11 Remove the main motor gear drive See Main motor gear drive removal on page 4 30 Remove the e clip A from the gear Pm A 5 Remove the gear B and gear shaft C Repair information 4 13
11. J25 1 24 V dc Manual feed solenoid 2 24 V dc 0 V dc J26 1 24 V dc Media feed clutch 2 24 V dc 0 V dc J27 1 4 1 1 V dc 5 V dc Input and duplex sensor 2 5 5 V dc 3 6 Ground J28 1 4 3 3 V dc Tray 2 2 24 V dc 6 Ground J501 1 5Vdc Toner patch density sensor 3 1V dc 0 V dc 4 Ground 5 5Vdc OV dc J502 1 3 5 7 11 5V dc LVPS HVPS 13 15 4 5 V dc 6 24 V dc 17 19 24 V dc Other 0 V dc 5 4 Lexmark E360d E360dn 4513 420 430 6 Preventive maintenance This chapter describes procedures for printer preventive maintenance Follow these recommendations to help prevent problems and maintain optimum performance Safety inspection guide The purpose of this inspection guide is to aid you in identifying unsafe conditions If any unsafe conditions exist then find out how serious the hazard could be and if you can continue before you correct the hazard Check the following items Damaged missing or altered parts especially in the area of the On Off switch and the power supply Damaged missing or altered covers especially in the area of the top cover and the power supply cover Possible safety exposure from any non Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory If not then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemi
12. Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse 3b dat wil zeggen een gallium arsenide laser van 7 milliwatt met een golflengte van 655 675 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse viii Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 7 milliwatt galliumarsenid laser som arbejder belgeleengdeomr det 655 675 nanometer Lasersystemet printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstraling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Lexmark E360d E360dn 4513 420 430 Laserilmoitus Tama tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J standardin mukaiseksi luokan 1 lasertuotteeksi ja muualla IEC 60825 1 standardin mukaiseksi luokan lasertu
13. on page 2 22 949 xx 950 xx Mismatch between EEPROM and mirror memory Install a new controller bored or operator panel See Controller board service check on Note A new controller board or operator panel has been 8 1 2 installed and has not been properly prepared for this a Operator panel service check use Install a new note Do not install both the controller pag i board and the operator panel at the same time without a POR in between 951 xx Error with secure NVRAM on the controller board Replace the controller board See Controller board service check on page 2 22 952 xx A recoverable MVRAM Cyclic Redundancy Check error Performing POR will clear this error occurred 953 xx NVRAM chip failure with mirror Replace the operator panel See Operator panel service check on page 2 27 954 xx NVRAM chip failure with system part Replace the controller board See Controller board service check on page 2 22 955 xx The code ROM or NAND flash failed the Cyclic Redundancy Check or the NAND experienced an uncorrectible multi bit failure 956 00 RIP card failure processor failure 956 01 Processor overtemp 957 xx RIP card failure ASIC failure 958 xx Printer has performed more than 100 shift and reflash operations as a result of ECC bit corrections Firmware or controller board errors 959 01 Controller verification failure of pensive boot code Call the next level of support to update the firmware or replace the controller bo
14. operator panel LCD 2 2 LED service check 2 27 overview 1 2 P panel control 1 2 paper jams tips on preventing 1 7 parallel port service check 2 29 parts catalog covers 7 2 electronics 7 4 frame 7 6 options 7 8 power on self test POST 2 1 symptoms 2 20 Print Contrast 3 14 print media preventing jams 1 7 trays by model 1 5 types and sizes 1 6 print quality pages using 2 30 print quality problems print media 1 7 service check 2 30 solving 2 34 printer symptom table 2 21 printhead service check 2 37 R registration 3 6 removals covers front access cover 4 6 procedures 4 2 S safety information xiii safety inspection guide 6 1 service checks 2 22 controller card 2 22 cooling fan 2 23 cover interlock switch 2 23 dead machine 2 24 fuser 2 25 LVPS HVPS 2 25 main motor 2 26 operator panel 2 27 paper feed 2 27 paper jam during POST 2 27 paper never picks 2 28 paper picks but stops 2 27 paper picks sheets 2 28 paper trees curls 2 29 1 2 Lexmark E360d E360dn parallel port 2 29 print quality 2 30 black page 2 31 blank page 2 30 heavy background 2 31 image density 2 32 light print 2 33 partial blank image 2 32 poor fusing of image 2 32 toner on back of page 2 33 white or black lines 2 33 printhead 2 37 transfer roll 2 37 service error codes 2 15 service menus 3 1 special tools 1 8 specifications connectivity 1 4 input trays 1 5 memory 1 3 operating systems 1 4 photoconductor capacity 1 5
15. then inspect the tray wear strips and replace if necessary Inspect the input sensor flag and replace it if it does not rotate freely or is too loose Diagnostics information 9 4513 420 430 Error Description Action 200 13 The input sensor is covered when the media is not Remove the toner cartridge PC kit and inspect the expected media in machine during warm up input sensor flag Replace the flag if necessary 200 14 Trailing edge cleared manual feed but did not Remove the toner cartridge PC kit At the front successfully debounce the sensor Potential causes remove the upper front guide and inspect the flag on are a small gap or a bouncy manual feed sensor the manual input sensor If the flag is loose then replace it See Media manual input sensor removal on page 4 39 200 15 UNRECOVERABLE NO GAP JAM Engine detected Remove the toner cartridge PC kit At the front no gap at the manual feeder sensor attempted to remove the upper front guide and inspect the flag on open the gap by stopping the feed rolls but no trailing the manual input sensor If the flag is loose then edge was ever seen at the input sensor replace it See Media manual input sensor removal on page 4 39 Verify that the media is approved Inspect the wear strips in the input tray and replace if necessary 200 16 Transport motor error detected Inspect the main motor See Main motor service
16. to print the page Top Margin 1 Select Top Margin from the DUPLEX TESTS menu 2 To change the margin value press to increase the value or to decrease the value 3 Press M to save the desired margin value Left Margin 1 Select Left Margin from the DUPLEX TESTS menu 2 To change the margin value press J to increase the value or to decrease the value 3 Press M to save the desired margin value Sensor Test This test is used to determine if the input sensor is operating correctly e If the sensor is operating correctly then OP Open will appear on the display Sensor Test Input OP Press to return to the DUPLEX TESTS menu Diagnostic aids 9 4513 420 430 Duplex Feed 1 1 Select Duplex Feed 1 from the DUPLEX TESTS menu The following will appear on the display Duplex Feed 1 Feeding 2 Ablank page will feed through the printer The following will appear on the display Duplex Feed 1 Clear Paper 3 Remove the blank page from the printer and press to return to the DUPLEX TESTS menu Input tray tests The INPUT TRAY TESTS setting is used to test the printer s installed input trays and their sensors Feed Tests The Feed Test observes the paper path of media as it passes through the printer This setting contains the following tests e Tray 1 e Tray 2 e MP Feeder if installed To observe the paper path open the upper rear d
17. 4513 420 430 6 Remove the screw D from the gear E D E 7 Remove the plastic bushing F 4 14 Lexmark E360d E360dn 4513 420 430 8 Use a screwdriver to loosen the retainer clip G from the gear Ys a ir 9 Remove the gear Repair information 4 15 4513 420 430 Fan removal 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Disconnect the cable A from the controller board and remove the two screws B holding the fan to the right side frame 3 Remove the fan 4 16 Lexmark E360d E360dn 4513 420 430 Front access door removal Remove the operator panel See Operator panel removal on page 4 51 Remove the left side cover See Left side cover removal on page 4 23 Remove the upper front guide assembly See Upper front guide assembly removal on page 4 64 steps 1 3 Close the front access door While closing the MPF cover pull up on the MPF by the steel shaft until the MPF lifts from its hinges Repair information 4 17 4513 420 430 6 Disconnect the MPF from the lower front cover d 7 Disconnect the fuser link A from the front access door 4 18 Lexmark E360d E360dn 4513 420 430 8 Disconnect the front access door cable B and pull it through the opening to clear the side frame Repair information 4 19 4513 420 430 Fuser re
18. Configuration menu The printer performs a POR and restarts in normal mode 3 4 Lexmark E360d E360dn Diagnostics menu Entering Diagnostics menu Turn off the printer Turn on the printer gt O N a Available tests Press and hold and Release the buttons when Performing Self Test displays The menus display on the operator panel in the order shown Diagnostic menu settings 4513 420 430 Registration See Registration on page 3 6 Print tests See Print tests on page 3 7 Hardware tests See Hardware tests on page 3 8 Duplex tests if installed See Duplex tests on page 3 9 Input tray tests Output bin tests See Input tray tests on page 3 10 See Output bin tests on page 3 11 Base sensor test See Base sensor test B sensor test on page 3 11 Printer setup See Printer setup on page 3 12 EP setup See EP setup on page 3 13 Event log Exit Diagnostics See Event log on page 3 14 See Exit Diagnostics on page 3 15 Note Menus may vary depending on the features and options of the printer Diagnostic aids 3 5 4513 420 430 Registration The Registration menu settings adjust the black plane s margins To set print registration select REGISTRATION from the Diagnostics menu The following will display REGISTRATION Top Margin Note Pressing will display one margin setti
19. RI DIST eT S ee ee ee T TI eae 3 9 Input Tay 10510 ies 6 56 ne bee Meee Reh wae GEORG 3 10 1066 epa ve a3 ci dd twee ted P bud thes dE RE DERE oe Ead td es 3 11 Base sensor test B sensor test 3 11 PHHISLSBIIB C 02 dE bd baba dci piod d S Ro aU barbare 3 12 EF doe OCA ORA ERR RR AD 3 13 Event ee ee ee CAR RA ORO RC CREAR CR RR 3 14 Exit Diadgriosli6S 8 RU EPA RO GER RU RUM E RO P Rr MIB E NOR 3 15 Printhead assembly electronic adjustment 3 16 Printhead assembly mechanical adjustment 000 e eee 3 17 Repair information 2 024404412 3 4410504041022144220 4 rarnana rarere 4 1 Handling ESD sensttive par s gt 5 seme kms ER RACK e 4 1 Removal PrOCOGUNGS suia suba kai dana eae Pera cR WR Ree we adie 4 2 pick tire roller removal E NORTE TE eee 4 3 removal hd eee Re Se a ee eke deem 4 5 Controller board removal i220 2 250 suu xa bt RR OR REO RR een RA eeu es en 4 6 CoVer Sensor 020 202 002000 EE tege ipa bud ES bhb qudd 5 dd rai
20. RR RUNE 2 25 EVPS HVPS service CHECK iud domi scam sia neon ania ean du dea 2 25 Main motor service check rana eee RR A EORR RA RA RA new 2 26 Operator panel service 00 nnn 2 27 Paberieed Service CHECKS dub TA EO Koc boda ea meee 2 27 Parallel or USB port service check ccc eee ee cece eee eee eee e nnn 2 29 CB came chad hee e doch tee dub Ri ts 2 30 Printhead service Check taken ba EORR Rea Re eee kee 2 37 TZransteproll Service 008 aos ORE EORR Pd AERE A ORC 2 37 Tray 2 SorviGe CHECK 8 dota eden EORR deen ORA BOE Up i EORR A ORO ERG RS 2 38 Table of Contents iii 4513 420 430 Diagnostic BEES PAREM OC Mab rarer errr rnnr MM ESSE new ME 3 1 ACCESSING service MENUS ako ex ib ox RUE RC a Ree ARR o b Ree ri ORA OR 3 1 MENUS eee 4 0 edo Eu dba ab dua db dua bal Ga inia acd rok d dni doll ee rib d adiac 3 1 Configuration menu CONFIG MENU lsseeeeee RR n n nn 3 2 Entering Configuration Menu uses nix cimas 5 8 cena do RO IR RCS eR 3 2 Available MODUS 22 222 x2 5a Qa dob LOSE tne Ropa P Rad d dele wane 3 2 Reset photoconductor maintenance counter Reset PC Cnt 3 3 Print q
21. SETUP 2 Press Return to return to PRINTER SETUP 3 12 Lexmark E360d E360dn 4513 420 430 Service Tag only on some printers The service tag number can only be viewed and cannot be changed 1 Select Service Tag from the PRINTER SETUP menu 2 Press Back to return to PRINTER SETUP Engine Setting 1 through 4 Warning Do not change these settings unless requested to do so by your next level of support Model Name The serial number can only be viewed and cannot be changed Configuration ID The configuration ID is used to communicate characteristics of certain areas of the printer that cannot be determined by hardware sensors The configuration ID was originally set when the printer was manufactured and is located on the printer label Edge to Edge When Edge to Edge is set to On text and graphics are printed with all margins set to the physical edges of the page This feature does not work in PPDS emulation Par S Strobe Adj parallel strobe adjustment This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data is available on the parallel port Incrementing this value by one means the strobe is sampled 50 nanoseconds longer The range of values are between 4 and 6 in increments of one A value of zero indicates no change is made from the factory setting EP setup EP Setup displays the following selections EP Defaults Fuser Temperature Fuser Temp T
22. Select button Press and release to open a menu to display the available values or settings or to save the displayed value as the new user default setting Note When a new setting is saved as the default setting it remains in effect until new settings are saved or until factory defaults are restored Settings chosen from a software program can also change or override the user default settings selected from the operator panel Stop button Press once to return to the previous display screen while in the menus Press twice to exit the menus and return to the Ready state Press to stop printer activity Press to cancel a print job Stopping will display momentarily Stopped will then display to offer a list of settings that may be selected Diagnostics information 3 4513 420 430 Button or control panel item Function Display The display shows messages describing the current state of the printer and indicating possible printer problems that must be resolved The top line of the display is the header line It will display the current status and the Supplies Warnings status This is where printer status supplies messages and show me screens are viewed Indicator light mm The indicator light indicates printer status e f the light is off then the printer power is off e f the light is blinking green then the printer is warming up processing date or printing e f the light
23. and PCL 6 v v PostScript 3 v v PPDS migration tool v v PDF v1 6 XPS HTML including DBCS x x Direct image Compatibility Windows Macintosh Linux Windows Macintosh Linux Standard local connections external print server support Parallel v v USB v v Standard network connections Ethernet 10 100 Base Tx x v Wireless ethernet 802 11b g n x x Optional local connections Optional network connections v v All models are USB 2 0 Certified devices supporting Hi Speed data transfer 1 Includes the HD photo image format 2 Includes support for the following graphics formats TIFF TIF JPG GIF PNG BMP PCX AND DCX 1 4 Lexmark E360d E360dn Media trays and supply capacity 4513 420 430 4513 420 4513 430 Lexmark E360d Lexmark E360dn Available input trays Integrated 250 sheet tray v v 50 sheet MP feeder v v 1 sheet manual feed slot x x Optional input sources 250 sheet drawer v v 550 sheet drawer v v Maximum input sheet capacity 850 850 excluding envelopes excluding envelopes Manual integrated print duplex Integrated Integrated Envelope conditioning Available output trays Standard 150 sheet sensing bin v v Toner and photoconductor Toner cartridge 2 300 standard pages SWE 3 500 standard pages 2 300 standard pages SWE 3 500
24. and page four is blank If the duplex is turned on then the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper Reports The Reports menu contains two selections Menu Settings Page and Event Log Menu Settings Page The Menu Settings Page contains information To print the Menu Settings page press Press to return to the Configuration menu Event Log The event log provides a history of printer errors The event log can be printed only in the Configuration menu Additional options are available in the Diagnostics menu See Event log on page 3 14 To print the event log 1 Select Print Event Log from the Event Log menu 2 Press to return to the Configuration menu Note An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors However the event log printed from DIAGNOSTICS mode does include this information Panel Menus The settings are On and Off The default is On PPDS Emulation This menu item activates or deactivates PPDS emulation data stream The selections are Deactivate default and Activate When PPDS emulation is activated the following settings are also changed e SmartSwitch settings for each port are turned off The printer language is changed to PPDS Emulation Users can still switch languages on the operator panel and through the PJL data str
25. be positioned on posts that cannot be seen If the old springs are moved then feel the base of the springs to assure that they are on the posts The top of the springs must be captured in the bearings of the transfer roll Repair information 4 63 4513 420 430 Upper front guide assembly removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 64 Lexmark E360d E360dn 4513 420 430 Wear strip tray 1 and 250 sheet tray 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Remove the strip from inside the tray Repair information 4 65 4513 420 430 Wear strip 550 sheet tray 2 removal 1 Use a spring hook to disconnect the strip from the top of the tray 2 Life the strip and remove Note When replacing the strip for all trays Carefully insert the strip from the top of the tray and push it down through the opening until it snaps into place Turn the tray over to view the bottom of the strip Using the spring hook check to make sure that the end of the strip is fastened tightly sure that the drafted edge of the strip is installed toward the bottom of the tray 4 66 Lexmark E360d E360dn 4513 420 430 5 Locations and connections Locations Front view Front door 6 button Operator panel Paper D uw Stan
26. being fused to the paper Replace the fuser Change the media texture setting in the driver If special media is being used such as card stock or labels then be sure to select the correct media type Try a different kind of paper Paper designed for copiers gives the best quality fusing The print is getting light but the printer has not indicated it is low on toner Toner is becoming low in the cartridge The Toner Low message does not display if the 1 500 page toner cartridge is installed Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge The Toner Low message displays Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge Solid black areas on transparencies There is a mismatch in the transparency and what the software is expecting Choose a different fill pattern in the software program Remove the toner cartridge and gently shake it from side to side to redistribute the toner Try a different type of transparency Replace the toner cartridge Faint images or repetitive spots appear on the page Select a different media type or form type setting from the printer driver Try a different type of paper Media designed for copiers gives the best quality Replace the toner cartridge Pages are blank The print cartridg
27. card assembly NS 40X5937 1 1 128MB DIMM NS 40X5938 1 1 256MB DIMM NS 40X5704 1 1 256MB flash NS 40X1367 1 1 Parallel cable packaged 3 m E460dn only NS 40X1368 1 1 USB cable packaged 2 m 7 8 Lexmark E360d E360dn 4513 420 430 Assembly 5 Power cords Asm Part Units Units Description Index number mach FRU NS 40X0297 1 Power cord 1 8M straight USA Canada NS 40X0278 1 Power cord 6 foot straight Europe and others NS 40X0288 1 Power cord 8 foot straight Argentina NS 40X0286 1 Power cord 8 foot straight United Kingdom NS 40X0275 1 Power cord 6 foot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Power cord 6 foot straight Denmark NS 40X0277 1 Power cord 6 foot straight Brazil NS 40X0282 1 Power cord 1 8M straight PRC NS 40X0270 1 Power cord 2 5M straight Japan NS 40X0280 1 Power cord 1 8M straight Korea NS 40X0281 1 Power cord 1 8M straight Taiwan NS 40X0296 1 Power cord 1 8M straight Australia Parts catalog 9 4513 420 430 7 10 Lexmark E360d E360dn Index A abbreviations 1 9 acronyms 1 9 C Charge Roll diagnostics mode 3 14 compatibility 1 4 configuration ID 3 13 configuration menu accessing 3 2 available menus 3 2 Demo Mode 3 4 Ener
28. input sensor check on page 2 37 200 04 The media at the input sensor before interrupt Carefully remove the tray and notice if the leading occurred not enough time elapsed since the printhead edge of the media is pointed upward and out of the started to expect the printhead mirror motor lock tray If so then inspect the tray wear strips and Possible causes include bouncy sensor or replace if necessary exceptionally fast pick perhaps due to media pre staged in the source tray Inspect the input sensor flag and replace it if it does not rotate freely or is too loose 200 06 Imaged page not expected page bouncy passthru Remove the toner cartridge PC kit At the front sensor remove the upper front guide and inspect the flag on the manual input sensor If the flag is loose then replace it See Media manual input sensor removal on page 4 39 200 08 Media reached the input sensor before the EP was Inspect the tray for prestaging Verify the proper ready media and inspect the tray wear strips Replace the wear strips if necessary 200 09 Transfer servo never started Inspect the LVPS HVPS See Controller board service check on page 2 22 200 12 Media detected at manual feeder sensor when not Carefully remove the tray and notice if the leading expected Possible causes include user insert of media when motor is running or pre staged media in the tray edge of the media is pointed upward and out of the tray If so
29. is solid green then the printer is on but idle e f the light is blinking red then operator panel intervention is needed 2 4 Lexmark E360d E360dn Diagram of the printer menus 4513 420 430 Not all menus or selections will be available on all models or in all situations These are accessed through the driver Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error PPDS if activated Orientation Lines per Page Lines per inch Page Format Character Se Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL Emul Menu Font Source Font Name Pitch Symbol Set Orientation Lines per Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR Parallel Menu Std Parallel Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Network Menu Standard Network Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness S
30. jam door just far enough to pull out the ACM pick tires Warning Open the duplex door only far enough to remove the ACM pick tires If the door is opened too far then it can become disengaged and interfere with the paper tray The tray may go in but will not come out and will render the printer as non serviceable 3 After the ACM pick tires have been pulled out close the duplex door Repair information 4 3 4513 420 430 4 Remove the ACM pick tire roller A Note e ifthe left hub is gray then disconnect the old right and left tire hub assemblies from the ACM and replace with the new right and left tire hub assemblies e fthelefthub is black then remove the old right and left tires from the ACM hubs and replace with the new tires Do not attempt to remove the hubs 4 4 Lexmark E360d E360dn 4513 420 430 Bezel removal 1 Open the front access door 2 Flex the top of the bezel and disconnect the latch A from the upper front cover A 3 Disconnect the latches B from the upper front cover 4 Remove the bezel Repair information 4 5 4513 420 430 Controller board removal CAUTION AN This product contains a lithium battery THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE Discard used batteries according to the battery manufacturer s instructions and local regulations Warning Always touch a ground before touching the bo
31. operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries 1 is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 6 2008 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9812 4513 420 430 Table of Contents Table Gf CORIBDIB iouis oe oce We a E A RO VOR RR ORO GREC Ed iii Notices and safety information vii L ser RUE Re Race OR 5 HORN FORD vii Safety intoOrmavOn ceeds 8 de bw LR ew NUR es xiii arri ee ee ee xvi CONVENNONS pcd dane PRU EROR
32. pages Inspect the transfer roll for contamination and its cable for continuity HVPS or controller board Loss of the proper high voltages can cause excessive toner to contaminate the transfer roller None of these voltages can be measured but the contacts and continuities can be checked To check the lower voltage see J502 on the wiring diagram Replace the L VPS HVPS or controller board as necessary Diagnostics information 2 33 4513 420 430 Solving print quality problems Note Refer to the print defects guide at the end of the manual for repeating defects Print quality problems Problem Cause action Light or blurred Light print characters See Light print on page 2 33 The toner cartridge may be getting low on toner Remove the toner cartridge and print cartridge assembly Shake it from side to side to redistribute the toner Reinstall it and recheck for condition Make sure to use the recommended print media see media types and sizes in the User s Guide Use MarkVision Professional to define the custom type setting for media type media texture or media weight The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead Vertical white lines See Vertical streaks below Vertical white lines may be caused by the laser beam which ma
33. port service check on page 2 29 See Cover interlock switch service check on page 2 23 Operator panel button not responding See Operator panel service check on page 2 27 Operator panel lights are off or very dim See Operator panel service check on page 2 27 Blank page See Blank page on page 2 30 Black page See Black page on page 2 31 Heavy background See Heavy background on page 2 31 Light print See Light print on page 2 33 White or black lines or bands See White or black lines or bands on page 2 33 Toner on back of page See Toner on back of page on page 2 33 Media never picks See Media never picks on page 2 28 Media feeds continuously See Media occasionally mispicks or picks multiple sheets at once on page 2 28 Media wrinkled or bent See Media trees wrinkles stacks poorly or curls on page 2 29 Dead machine no power See Dead machine service check on page 2 24 Print quality problems Light print Blurred characters Toner on both sides of media Toner not fused Streaks Blank pages See Solving print quality problems on page 2 34 Diagnostics information 2 21 4513 420 430 Service checks Service checks which involve measuring voltages the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the
34. print media 1 6 toner capacity 1 5 start 2 1 strobe adjustment 3 13 symptom tables 2 20 POST 2 20 printer 2 21 T tools 1 8 Top Margin 3 6 Transfer 3 13 transfer roll parts catalog 7 7 service check 2 37 U user attendance messages 2 6 4513 420 430 Part number index 40X0270 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0286 40X0287 40X0288 40X0296 40X0297 40X1367 40X1368 40X2855 40X4361 40X4362 40X5344 40X5345 40X5346 40X5347 40X5349 40X5354 40X5355 40X5358 40X5359 40X5360 40X5363 40X5364 40X5365 40X5366 40X5367 40X5368 40X5369 40X5370 40X5371 40X5372 40X5373 40X5374 40X5375 40X5377 40X5378 40X5379 40X5380 40X5381 40X5382 40X5383 40X5385 40X5387 40X5390 40X5392 40X5394 Power cord 1 77M straight Japan 7 9 Power cord 6 foot Switzerland 7 9 Power cord 6 foot straight lsrael 7 9 Power cord 6 foot South Africa 7 9 Power cord 6 foot straight Brazil an iad midan drania metan a a d 7 9 Power cord 6 foot straight Europe and others 7 9 Power cord 6 foot straight Denmark 7 9 Power 1 77M straight K
35. print the contents of the buffer Cancel the current job 2 8 Lexmark E360d E360dn Cartridge error messages 4513 420 430 Error Description Action 30 Invalid refill Replace the cartridge 3l Missing or defective cartridge 32 Unsupported print cartridge Paper jam error codes 200 series Note The Event log See Event log on page 3 14 will list any of these errors that have occurred Repeating jams or jam messages can be caused by any of the following Faulty contaminated flags or springs Debris in the paper path Media not of the specified length Faulty contaminated pick solenoids or worn cams of the solenoids Error Description Action 200 00 Paper jam around input sensor Remove the PC kit and paper or debris at the input sensor 200 01 Classic input jam The media is too long over the input First remove the PC kit and paper or debric at the sensor Possible causes include multi sheet feed tray input sensor Then inspect the flag on the input size sensing problem and media slippage sensor It should rotate freely Replace the sensor if necessary Finally check the paper size settings in 200 02 The main input sensor never became uncovered from the printer and the driver the sheet ahead 200 03 The video never started on the page at the input Check the printhead See Printhead service sensor within two inches after hitting the
36. printer off while this message is displayed Ready Send a job to print Remove Paper Standard Bin The standard output bin is full Resetting Maint Cnt Valu The printer is resetting the counter that tracks wear on the fuser Resetting PC Cnt Value The printer is resetting the counter that tracks wear on the photoconductor Resetting the Printer Wait for the message to clear Res Reduced The printer is reducing the resolution of a page in the current job from 600 dots per inch dpi to 300 dpi to prevent a 38 Memory Full error Res Reduced remains on the display while the job prints Restoring Factory Defaults Wait for the message to clear Note When factory default settings are restored All downloaded resources fonts macros symbol sets in the printer memory are deleted All menu settings return to the factory default except The Display Language setting in the Setup Menu All settings in the Parallel Menu Network Menu and USB Menu Std Bin Full The standard bin is full Toner Low Replace the toner cartridge Press to clear the message and continue printing Tray x9 Missing Insert the tray into the printer USM The printer is processing data through the specified USB port Waiting The printer has received a page of data to print but is waiting for an End of Job command a Form Feed command or additional data e Press to
37. printer positioned on its back side Note When making voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information Controller board service check Controller board service check FRU Action Controller board assembly Warning Do not replace the operator panel and controller board at the same time Each card contains the printer settings When either of these cards is new it obtains some of the card Settings are lost when both are new and replaced at the same time settings from the other POST Power On Self Test Note The printer should complete POST in approximately 30 seconds If the printer fails to display lights or activate the drive motor fuser or fan then check the following in order 1 Power to the LVPS HVPS Turn the printer on and listen carefully for a click near the switch A clicking sound verifies that the outlet and power cables are good Absence of a clicking sound may indicate a lack of power supplied to the LVPS HVPS 2 Power from the LVPS HVPS to the controller board With the power on check the LED below the right lower corner of the fan If the LED lights up it indicates that power is supplied to the controller board If the LED does not light up proceed to the next check item 3 Cables correctly plugged especially for the operator panel The printer will not power up without a function
38. re d dos qua d a aint Gud Ardua d 2 2 E rl P 2 3 Diagram of the printer menus RR OUS ACA GR 25 Messages and error codes POR 2 6 User attendance messages uas s kaokx edna REOR CR Peale eR E E 2 6 Cartridge error messages RE WEEE Se 2 9 Paper jam error codes 200 series 2 9 CLIO GODS aa sug quad A Staa ttes eaque ee he game Ko add e umi 2 15 Symptom tables 22 i suia Rus am RE dea baad AME teens Rad hx dao BR RA 2 20 POST Symptom tables Ba td EUN dea A cate Red 2 20 Printer symptom TADE oe eund ka 90 8 8 8 8 do ERA ORA do CICER AGREE 2 21 Service CHECKS ui nexa ga RE Kd Rd d bud E Ku d Rd Aon e qua c Haw Ke Roda ee 2 22 Controller board service check 1 2 22 Cooling fan service Check cece said deed sem RE RR Re 2 23 Cover interlock switch service check 2 23 Dead machine service Check exem reeks ase eee ACRCACRUN eR EE 2 24 F user service CHECK 0 rein a aoe a NUS RR
39. the operator panel and menus Menu LCD Indicator button display light IT s Back Left arrow Select Right arrow Stop button button button button button Indicator light The indicator light gives information about the status of the printer If the light is The printer is Off Off On On but idle Blinking On and busy 2 2 Lexmark E360d E360dn 4513 420 430 Buttons Use the six operator panel buttons to open a menu scroll through a list of values change printer settings and respond to printer messages Note Buttons act on the information displayed on the second line of the operator panel The use of the buttons and the layout of the display are described in the following table Button or control panel item Function Menus button Press and release 7 to open the menus The menus are available only when the printer is in the Ready state Pressing also returns the operator panel to the top level menu screen if pressed while in a menu Back button Press and release to return to the previous screen Navigation buttons Left arrow menu button Right arrow menu button Press and release or G to scroll through menus menu items or printer options or to move between screens and menu options These buttons can also be used to automatically increase or decrease the desired number of copies
40. une puissance nominale de 7 milliwatts mettant sur des longueurs d onde comprises entre 655 et 675 nanom tres L imprimante et son syst me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante 6 certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed 6 certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe 3b all arseniuro di gallio della potenza di 7mW che opera sulla lunghezza d onda compresa tra 655 e 675 nanometri 1 sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information Vii 4513 420 430 Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re
41. 2 09 Fuser warm up failure compression set 922 20 Belt fuser failed to reach the preheat temperature for the motor to start during warm up 922 21 Belt fuser was under temperature when the media reached the fuser nip 923 00 Fuser is over temperature 923 01 Fuser is over temperature This applies to the fuser and belt fusers 924 00 Open thermistor check 924 01 Open thermistor check failure This applies to the fuser and belt fusers 924 02 Open thermistor check failure The ADC failed to converge Possible noisy thermistor signal This applies to the fuser and belt fusers 925 xx Wrong fuser installed The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer Fan service errors 927 00 Service fan error Replace the fan See Cooling fan service check on page 2 23 927 03 Main fan took too long to ramp up 927 04 Main fan is under speed or stalled during speed adjustment state 927 05 Main fan overspeed during speed adjustment state 927 06 Main fan capture data is invalid and speed control is at maximum in fan control idle state 927 07 Main fan capture data is invalid and speed control is at maximum in fan control adjustment state Toner service errors 929 00 Toner sensor error 929 01 No home window 929 02 No sensor transition closed 929 03 No sensor transition open Remove the toner cartridge and shake it Try a different toner cartridge if possible If the e
42. 373 1 1 2 40X5377 1 1 3 40X5375 1 1 4 40X5398 1 1 4 40X5399 1 1 5 40X5394 1 1 5 40X5395 1 1 6 40X2855 1 4 7 40X5382 1 6 8 40X5381 1 1 9 40X5379 1 1 10 40X5359 1 1 11 40X5378 1 1 12 40X5374 1 1 13 40X5355 1 1 13 40X5390 1 1 Top cover assembly Rear upper and lower cover assembly Right side cover Optional 250 sheet tray Optional 550 sheet tray 250 sheet Tray 2 assembly 550 sheet Tray 2 assembly Tray 2 wear strips 550 sheet tray only Wear strips 250 sheet trays optional and primary Main tray Front door cover Nameplate cover Front access door assembly Left side cover LCD bezel cover E360d LCD bezel cover E360dn Parts catalog 7 3 4513 420 430 Assembly 2 Electronics 7 4 Lexmark E360d E360dn Assembly 2 Electronics 4513 420 430 Asm Part Units Units Index number mach FRU Description 2 1 40X5354 40X5344 40X5345 40X5346 40X5365 40X5360 40X5392 40X5385 40X5347 40X5349 40X4361 40X4362 40X5366 40X5369 40X5371 40X5370 40X5387 N co CQ Iw Inn cA AL E es 1 5 2000204 7 2 0 2 0 20 0 4 E wo LCD operator panel assembly E360d E360dn Fuser assembly 115 V Fuser assembly 230 V Fuser assembly 100 V Duplex and media sensor assembly Access door open sensor assembly Cooling fan screws included Toner low sensor Contro
43. 5 Restart attempted after an internal jam without the Check the paper path and remove any media in the cover open close event It is likely that the jam was never cleared path Diagnostics information 2 11 4513 420 430 Error Description Action 201 25 Exit sensor never made by leading edge of media Remove the toner cartridge PC kit and check for when feeding out the media that was detected during obstructions between the input sensor and the fuser warm up if the media continues to stop at the entrance or in the fuser then replace the fuser See Fuser 201 26 Page at fuser nip before fuser started ramping toward removal on page 4 20 desired temperature Indicates code may be receiving more interrupts than intended 201 27 Page at fuser nip before fuser reached acceptable operating temperature Page arrived at fuser earlier than expected so it was probably staged prematurely 202 00 Paper jam around exit sensor Open the rear cover and look for obstructions in the path way If there are none then inspect for damage at the fuser rear door exit guide and top cover Often the leading edge of the media will indicate the vacinity of damage If damage is found then replace the damaged part Note Print a page with the rear door open to isolate the fuser from the other parts 202 01 Exit sensor never broke on the trailing edge of the Open the rear door and i
44. 93 4 mm 8 4 mm General information 1 7 4513 420 430 Most paper jams can be avoided by correctly loading paper and specialty media in the printer The following hints can help prevent paper jams Use only the recommended print media Do not overload the print media sources Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before loading it If jams do occur with the print media then try feeding one sheet at a time through the manual feeder e Do not mix print media sizes weights or types in the same print media source e Push all trays in firmly after loading them Note Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer Make sure paper guides are positioned before loading the paper or specialty media e Do not remove trays while a job is printing Before loading transparencies fan the stack to prevent sheets from sticking together e Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossments Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position e Use only recommend
45. A from the right and left sides of the lower front cover Note The picture below shows the E260d E260dn printer The lower front cover removal is the same for all models va A 3 Flex the lower front cover and disconnect it first from its right hinge and then from its left hinge b Note An alternative to step 3 is to remove the front access door and remove the three screws from the right door mount See Front access door removal on page 4 17 and Door mount removal on page 4 9 Repair information 4 25 4513 420 430 Installation note Use a flathead screw driver to press in on the door mount B while pulling on the front access door to connect the cover to the hinge C 4 26 Lexmark E360d E360dn 4513 420 430 LVPS HVPS removal 2 Remove the left side cover See Left side cover removal on page 4 23 1 Remove the rear door cover See Rear door and rear cover removal on page 4 54 A 3 Place the printer on its top with the rear facing you Note Be careful to not mar the finish of the printer 4 Remove the two screws A from the right rear foot assembly A 5 Disconnect the fuser power cable B Repair information 4 27 4513 420 430 6 Remove the two screws C from the right rear foot and the four screws D from the LVPS HVPS shield D C 7 Lift the LVPS HVPS and disconnect the three cables E 4 28 Lexmark E360d E360dn 4513 420 430 N
46. Enabling Menus Wait for the message to clear Flushing Buffer Wait for the message to clear Formatting Flash DO NOT POWER OFF Warning Do not turn the printer off while this message is displayed Wait for the message to clear Invalid Engine Code Download valid engine code to the printer POR while holding 8 and if necessary to load code Invalid Standard Network Code The code in an internal print server is not valid The printer cannot receive and process jobs until valid code is programmed into the internal print server Download valid code to the internal print server Note The network code can be downloaded while this message is displayed 2 6 Lexmark E360d E360dn 4513 420 430 User attendance messages Continued Message Action Load manual feeder with Custom Type Load manual feeder with Custom String Load manual feeder with size Load manual feeder with size type e Load the specified media in the manual feed tray or multipurpose feeder e To ignore the manual feed request and print on media already installed in one of the input sources press If the printer finds a tray that has media with the correct media type and size then it feeds media from that tray If the printer cannot find a tray with the correct media type and size then it prints on whatever media is installed in the default input source Cancel the current job Load src with Cus
47. Energy Conserve on page 3 4 Font Sharpening See Font Sharpening on page 3 4 Exit Configuration Menu See Exit Configuration Menu Exit Config Menu on page 3 4 Note Menus may vary depending on the features and options of the printer 3 2 Lexmark E360d E360dn 4513 420 430 Reset photoconductor maintenance counter Reset PC Cnt The reset photoconductor maintenance counter resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages This operation should be performed only after a new photoconductor unit has been installed Print quality pages Prt Quality Pgs The print quality test pages can be printed from either the Diagnostics menu or Configuration Menu CONFIG MENU When printed from the Diagnostic mode additional information is included and the print cartridge lockout is bypassed See Print quality pages Prt Quality Pgs on page 3 3 Additional configuration information may be included on the print quality pages which is not included on the print menu page To print the Print Quality Test Pages select Prt Quality Pgs from CONFIG MENU The message Printing Quality Test Pages is displayed The print quality test consists of four pages Page one contains device information cartridge information margin settings minimum stroke width and a mixture of graphics and text Page two is a gray page containing two graphics page three is black
48. Error light is on Make sure the front printer cover is closed Make sure the toner cartridge is installed correctly Install a new toner cartridge The media skews or buckles Tray is overfilled or media is too loose Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Guide Make sure the paper guides are flush against the edges of the media The media sticks together resulting in the printer feeding multiple sheets The friction between sheets is too high e Remove the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The media fails to feed from Tray 1 Frictional force between tires and media is less than resisting force Remove the media from Tray 1 and fan it Make sure Tray 1 is selected from the printer driver Do not overfill the tray Check the condition of the rubber on the paper feed rolls Replace if worn or contaminated Verify that the ACM clutch is functioning correctly The media fails to feed from the optional Tray 2 Incorrect tray selection or inadequate picking force by tires Make sure the correct tray and media type are selected from the driver Make sure the tray is pushed all the way in Remove the media from the optional Tray 2 fan it and reload Check
49. N Unplug power from the printer before connecting or disconnecting any cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the printer This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer To determine the corrective action to repair a printer look for the following information A description of a problem see Symptom tables on page 2 20 e Information from the operator panel of the printer Models E360d and E360dn have an operator panel with messages See Overview of the operator panel and menus on page 2 2 r Power On Self Test POST sequence The following is an example of the events that occur during the POR sequence when the printer is turned on 1 Diamonds are displayed on the operator panel 2 While code is being loaded into DRAM dots scroll across the operator panel 3 Ascreen is displayed with the memory and processor speed A typical example of this message is 32 Mb 400 Mhz Performing Self Test is displayed Busy is displayed Close Door will be displayed if the cover is open Any cartridge errors such as Defective Cartridge are displayed Applicable maintenance messages are displayed Applicable toner low messages are displayed The printer displays Ready SLONogs Diagnostics information 1 4513 420 430 Overview of
50. Ree BOR RR Rr RA 5 1 Gar WIGW usas dex Sine bee Be Big nid enu tm n Bre S 5 1 Controller board connector pin values 1 5 2 Preventive malntenan bb 2 GU na 6 1 Safety inspection guilde cule ler m pere rue a mre man a ENT ES 6 1 L btrication 50060116 010005 iia eeu EROR CRURA REOR RR EORR ER AQ d 6 1 acted 0000 2000042 2000000 a B E 006 00 1 How to use this parts catalog 2 0 7 1 j qM T 1 1 FAT aoa ado vd ded ded i we V d oed l 3 Table of Contents V 4513 420 430 vi Lexmark E360d E360dn 4513 420 430 Notices and safety information The following laser notice labels may be affixed to this printer Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength region of 655 675 nanometers The laser system and printer are designed so there is never any human ac
51. Strobe Adj only displayed if the printer has a standard parallel port Defaults The value of this setting determines whether the printer uses the U S or Non U S factory default value for the settings listed below Device Setting U S value Non U S value Paper sizes Letter A4 Envelope size 10 DL Envelope PCL Symbol Set PC 8 PC 850 PPDS Code Page 437 850 Universal Units of Measure Inches Millimeters If the value of a setting is changed then Submitting Changes displays Press B to exit the Defaults setting and return to the Printer Setup menu Printed Page Count Page Count The value of this setting gauges the amount of usage on the printer The Page Count setting s value will equal the values of the Picked Sides meter After all print tests have been completed the value will reset to 0 Note The value of this setting cannot be changed manually Press to exit the Page Count setting and return to the Printer Setup menu Permanent Page Count Perm Page Count The value of this setting indicates the total number of pages that have been printed After all print tests have been completed the value will reset to 0 Note The Permanent Page Count s value cannot be reset Press to exit the Permanent Page Count and return to the Printer Setup menu Serial Number The serial number can only be viewed and cannot be changed To view the serial number 1 Select Serial number from PRINTER
52. a el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presenga de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de comegar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria xiv Lexmark E360d E360dn Informaci de Seguretat 4513 420 430 La seguretat d aquest producte es basa en l avaluaci i aprov
53. aci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de seguretat si s utilitzen peces de recanvi no autoritzades e La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui e risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comengar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar QUE AH 4 5 55 HT 2 53 tee atu me tae ele e SUE Ww eo SEPP ae El MATL 8 A A ALC A 5 LE L og T HH ir as 4 58 V Hp 8 ete l 4s E LT 5 etie ges AYE ria ze e fe E EA E P i BR TA E ATA E 29 E fl Jg A AS ZEAE PY BERE RETE OST REE A AP 06975 M LAS A DA f 1 AL SE
54. ard Handle the board carefully by the edges Never replace the operator panel and controller board without a successful POR in between Never replace the operator panel and the controller board at the same time Each card contains the printer settings When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both cards are new and are replaced at the same time Remove the right side cover See Right side cover assembly removal on page 4 58 Remove the three screws A from the USB port Ldi For ent purposes or s 4 6 Lexmark E360d E360dn 4513 420 430 3 Disconnect all of the cables from the controller board Note A drip guard B has been added below the controller board The drip guard may need to be removed to access to the controller board 5 Lift the controller board and remove Note When installing the controller board place the USB port and parallel port screws first and then place the controller board screws Repair information 4 7 4513 420 430 Cover open sensor 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Disconnect the cable A from the controller board 3 Use a 1 Phillips screwdriver to remove the screw B holding the sensor 4 Remove the cover open sensor 4 8 1 E360d E360dn 4513 420 430 Door mount removal 1 Open the front cover
55. ard See 959 02 Failure to authenticate Signature Verification Code Controller board service check on page 2 22 2 18 Lex mark E360d E360dn 4513 420 430 Error Description Action 959 03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of partition support or replace the controller board See Controller board service check on 959 04 Jump to unverified address page 2 22 959 05 Unknown boot failure Update firmware and call the next level of support or replace the controller board See Controller board service check on page 2 22 959 20 Pensive hardware failure Replace the controller board See Controller board service check on page 2 22 959 21 Pensive did not respond to command request 959 22 Challenge secret failure 959 23 Pensive self test failed during initialization Replace the controller board See Controller board service check on page 2 22 959 24 EEPROM retention error 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP memory configuration Memory and emulation errors 960 xx RAM memory error RAM soldered on the controller Replace the controller board See Controller board is bad board service check on page 2 22 961 xx RAM memory error memory ca
56. ation printer driver is set up correctly and the correct bidirectional parallel cable is installed but the printer still fails to print on command from the host computer then replace the controller board Check the USB cable for continuity Diagnostics information 2 29 4513 420 430 Print quality service checks Note Ensure the cover closes tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Extreme environmental conditions temperatures and humidity will affect the print quality Using print quality test pages To help isolate print quality problems like streaking print test pages using the print quality test pages To print the print quality test pages 1 Enter Configuration Menu Press Turn off the printer Turn on the printer while pressing and holding and Release the buttons when Performing Self Test displays The message CONFIG MENU displays Press to Prt Quality Pgs to print the pages Four pages print to help evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank 2 Use the test pages to isolate problems such as light or toner streaks See POST symptom table on page 2 20 for solutions to these problems 3 Press 3 to Exit Config Menu and press 7 To exit configuration turn the printer off
57. cally attack parts Use P N 99A0394 Nyogel 744 to lubricate appropriate areas Lubricate gears that were lubricated in the original part Preventive maintenance 1 4513 420 430 6 2 Lexmark E360d E360dn T Parts catalog How to use this parts catalog The following legend is used in the parts catalog Asm Part Index number Units mach Units FRU Description 4513 420 430 Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not PP Parts Packet in the parts description column indicates the part is contained in a parts Part number identifies the unique number that identifies this FRU e Units mach refers to the number of units actually used in the machine or product pictured in the illustration packet e Model information used in the parts catalog Machine type ae and model Description 4513 420 Lexmark E360d 4513 430 Lexmark E360dn Parts catalog 7 1 4513 420 430 Assembly 1 Covers 7 2 Lexmark E360d E360dn Assembly 1 Covers 4513 420 430 Description Asm Part Units Units Index number mach FRU 1 1 40X5
58. ception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la tache exige que le produit reste sous tension sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usar
59. cess to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse 3b bei dem es sich um einen Galliumarsenlaser mit 7 Milliwatt handelt der Wellen der Lange 655 675 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe IIIb 3b ars niure de gallium d
60. check on page 2 26 200 17 Took too long to ramp up transport motor 200 18 Manual feeder sensor never became uncovered from Remove the toner cartridge PC kit At the front the sheet ahead remove the upper front guide and inspect the flag on the manual input sensor If the flag is loose then replace it See Media manual input sensor removal on page 4 39 200 19 The media never reached the input sensor but was Remove the toner cartridge PC kit and inspect for detected at manual feeder sensor debris in the paper path Check the bottom of the PC kit for any obstructions Remove the upper front guide and inspect the pinch rollers 200 20 The media is too long over the manual feeder sensor Verify that the media is approved Inspect the wear Possible causes include multi sheet feed media size strips in the tray and replace if they are worn length problem pre staged media in the tray 200 22 FAILED SMALL GAP OR NO GAP JAM RECOVERY Engine detected small gap or no gap at the manual feeder sensor opened the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor 200 23 Laser Servo never started due to potential conflict with Verify that the media is approved Inspect the wear the transfer servo Possible causes slow or missing strips in the tray and replace if they are worn transport motor positional feedback or the media is transferred too quickly to the input senso
61. d loop error off resonant PI effort state 935 26 Timed out on POR sweep 935 27 Exceeded maximum open loop drive level when configuring for sweep re try 935 28 Exceeded maximum open loop drive level when setting operating Hz Transport motor service errors 936 01 No lock detected at normal motor start 936 02 No lock detected at motor start for motor ID 936 03 No halls detected at motor start 936 04 Failed to stop within timeout 936 05 Stall detected during speed control Replace the main motor gear drive See Main motor service check on page 2 26 Diagnostics information 2 17 4513 420 430 Error Description Action 937 00 Main transport motor lost lock Replace the main motor gear drive See Main motor service check on page 2 26 937 01 Main transport motor lost lock detected by engine control 937 02 Overspeed detected during position control 937 03 Overspeed detected during speed control Power supply service errors 940 00 LVPS service error Replace the LVPS HVPS See LVPS HVPS service check on page 2 25 940 01 Line frequency outside allowed range of 45Hz 64Hz 940 02 Line frequency below 43Hz 940 03 No zero cross detected on belt fuser model Controller board and operator panel service errors 948 xx Failed engine board Replace the controller board See Controller board service check
62. d pull it through the opening toward the sensor mount 4 42 Lexmark E360d E360dn 4513 420 430 Re installation note e Prop open the duplex door and insert the hook end of the spring hook through the frame opening C from the controller board side Extend the hook until the sensor connector can be hooked Hook the spring hook D to the connector E and pull it through the opening C D E Place the sensor into position and reconnect the cable on the controller board Using the spring hook be sure to reroute the cable through the three retainers F between the sensor and side frame F Note If the cable is not properly installed in its retainers then the loose cable will obstruct the paper path Repair information 4 43 4513 420 430 Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced 4 44 Lexmark E360d E360dn 4513 420 430 Multipurpose feeder MPF removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B Repair information 5 4513 420 430 5 Close the front access door and pull up on the MPF by the steel shaft until the MPF lifts from its hinges Note The picture below shows the E460dn E460dw printer The multipurpose feeder removal is the sam
63. d tri 4 8 Door mount removal cece aes RA eee A eee ORG REX ak ERG EE ER 4 9 RUD GU MOTEL E DO 4 11 Duplex main motor gear drive interface removal 4 13 Fait removal cua tue tut MR Cte gd sah qd su Rand MR 4 16 Front access doorremoval 1 2222 m ade ede ee Grm EUR e era BUR UR US RR RR 4 17 Fuser removal 3030 0 ROREM RR RC oR RE ERR 4 20 Left side cover removal 12 5 24 added aha donde ine PO Rr RON C BUR Ra on a RR a 4 23 Lower front cover removal isis siena sesia ace RR 4 25 LVPS HVPS ratitUBl euch Gud sx x mud qi Ere edn ras s Soe ena ove eu 4 27 Main motor gear drive removal 1 4 30 Manual feed elapsi removi racks ced dodi qd ar CR OR DR d 4 32 Manual feed solenoid removal sa eue kua hk nra a 4 34 Media ACM ASM feeder removal 4 37 Media feed clutch with cable nn nnn 4 40 Media Manusi MP Sensor Ado ade ime 4 42 Multipurpose feeder MPF removal 4 45 Multipurpose fe
64. dard output bin feeder door System board door Standard 250 sheet tray Tray 1 Rear view Ethernet Locking port device USB Printer power port Parallel cord socket Power port switch Locations and connections 1 4513 420 430 Controller board connector pin values 010000 000000 J14 EXIT 1 J11 NRW 2124202202222 0000000000000000 0000000000000000 1 J10 DPSOL 1 J9 FAN 000000000000000000000000000 4 J27 IN DPX J5 OP PANEL J26 J4 CART FED J24 5 MPF 2 J23 o J13 TNR MPFS J501 TPS J17 MTR HVPS LVPS 000000000 1 5 2 Lexmark E360d E360dn Note See the wiring diagram at back of book 4513 420 430 These values were measured with all connections made plugged or with only one connector at a time unplugged to expose the pin
65. e 10 transparencies statement bond letterhead preprinted colored paper light paper heavy paper rough cotton custom type x Card stock 120 163 g m 20 16 43 Ib Index Bristol 75 163 g m 46 100 Ib Tag 7 34 9 10 DL C5 25 Envelopes 75 g m 20 Ib 7 other Rough envelopes Duplex AA letter legal oficio Plain paper 60 90 g m Mexico folio recycled bond letterhead 16 24 Ib cycled Japanese Industry Standard f a source supports size sensing and is activated then neither the oficio value nor the folio value appears in that Source s list of supported media sizes These values only appear in a source s list of supported media sizes either when the source is non size sensing or when the source s size sensing hardware is deactivated and then the device is power Capacity for 20 Ib print media unless otherwise noted Use for occasional printing only Grain short is recommended Use rear exit for best results 1 6 Lexmark E360d E360dn Tips on preventing jams Paper path lt 277 6 Paper path Manual feed sensor Upper end feed rolls Input sensor Transfer roll Fuser Fuser exit rolls Fuser exit sensor Exit rolls Exit sensor Duplex unit Duplex sensor Auto compensator A B B C C D D E E F F G G H H I l J l K K L L M 4513 420 430 125 3 mm 9 0 mm 59 8 mm 44 9 mm 112 7 mm 21 4 mm 114 8 mm 7 5 mm 17 0 mm 211 7 mm
66. e bottom edge of the page and the bottom margin The default margin is 1 6 inch Note Modifying the bottom margin affects the rate of the stepper motor and may cause the page image to be compressed or expanded Left Margin and Right Margin These settings move the position of the black plane s margin right or left Increasing the margin value moves the margin to the right Decreasing the margin value moves the margin to the left The default margin is 1 4 inch Note Modifying the left and right margins moves the entire image left or right on the physical page In order to preserve the right margin changing the left margin does not compress or expand the image 3 6 Lexmark E360d E360dn 4513 420 430 Quick Test page Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately The Quick Test page consists of the following Alignment diamonds Horizontal lines used for skew adjustment General device information current page count installed memory etc The printer s serial number code levels and print registration settings While the Quick Test page prints Printing will display No buttons are active while the Quick Test page prints When the Quick Test page is finished printing the display returns to the initial REGISTRATION menu Screen Note Print the Quick Test page on Letter or A4 sized media Print tests This setting tests the printer s ability to generate printed output from eac
67. e cautela se il prodotto deve essere alimentato per eseguire l intervento Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen Safety information Xiii 4513 420 430 ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein muB Pautas de Seguridad seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas e La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarg
68. e for all models 6 Disconnect the MPF from the lower front cover 4 46 Lexmark E360d E360dn 4513 420 430 7 Open the front access door and remove the lower paper guide Repair information 4 47 4513 420 430 Multipurpose feeder MPF feed clutch removal 1 Remove the left side cover See Left side cover removal on page 4 23 2 Remove the duplex See Duplex removal on page 4 11 3 Disconnect the cable A from the controller board 4 Place the printer on its right side Note Be careful to not damage any cables or mar the finish of the printer 4 48 1 E360d E360dn 4513 420 430 5 Remove the three screws B from the left side of the printer P s JW a a ay r B 6 Disconnect the left hinge C from the feed clutch and remove the e clip D D C 7 Lift and remove the multipurpose feeder MPF feed clutch Repair information 4 49 4513 420 430 Nameplate removal 1 Open the front access door 2 Remove the three screws A Note The picture below shows the E260d E260dn printer The nameplate removal is the same for all models 3 Remove the nameplate 4 50 Lexmark E360d E360dn 4513 420 430 Operator panel removal 1 Remove the nameplate See Nameplate removal on page 4 50 2 Remove the bezel See Bezel removal on page 4 5 3 Remove the four screws A from the display plate A 4 Lift
69. e may be out of toner or defective Replace the cartridge There may be a software error Re initialize the printer by turning it off and back on With the printer off check the printhead beam path If clear then check for a printhead error on POR See Printhead service check on page 2 37 Also see Blank page on page 2 30 Diagnostics information 2 35 4513 420 430 Print quality problems Continued Problem Cause action The printer is on and indicates ready but nothing prints Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer Make sure the toner cartridge assembly is installed properly Print the menu page found under Utilities menu settings page cannot be printed then contact the next level of support menu settings page can be printed then the problem is one of the following e Computer Software program Cable e USB only A failed controller board Replace card Note Test by unplugging USB and plugging it with the printer on If the computer indicates unknown device then replace the controller board Toner Low light is on and printing stops If a 3 5K or more page toner cartridge is being used and the Toner Low alarm is set to on then the printer stops printing until the toner cartridge is replaced The Error light alone is on The Toner Low light is blinking and the
70. eam Diagnostic aids 3 4513 420 430 Demo Mode This setting contains a built in demonstration mode The settings allow you to turn the Demo Mode Off default or On While Demo Mode is set the printer will start in Demo Mode until you change the setting Note While Demo Mode is set to On only demonstration files can print Files received across the network or from the host computer are ignored Factory Defaults This setting enables a user to restore all the printer settings to the original factory settings The selections are Do not restore default and Restore now Network does not appear unless you have a network printer The following settings are not changed Display language Settings in the NETWORK PORTS MENU group Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in the Energy Conserve menu then the Power Saver can be turned off If On default is set in Energy Conserve then the Power Saver feature cannot be turned off Font Sharpening This menu allows a user to set a text point size value below which the high frequency screens will be used when printing font data For example if this setting s value is 24 then all fonts sized 24 points or less will use the high frequency screens To increase this setting s value by 1 press To decrease this setting s value by 1 press Exit Configuration Menu Exit Config Menu Press M to exit the
71. ed media Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which media provides optimum results for the current printing environment Tools The removal and adjustment procedures require the following tools and equipment Spring hook Needle nose pliers Volt ohmmeter 1 and 2 Phillips screwdriver Slotted screwdriver 1 8 Lexmark E360d E360dn Acronyms ACM ADC ASIC CBM DEV DIMM ENA FRU HBP HVPS LCD LED LSU LVPS NVRAM PC PCL POR POST PPDS PRC TAR SDR SWE USB V ac V dc Autocompensator Mechanism or paper feed Analog to digital Converter Application Specific Integrated Circuit Complete Bill of Material Development Roll of print cartridge photoconductor system Dual In Line Memory Module External Network Adapter Field Replaceable Unit Host Based Printing High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode Laser Scanning Unit Low Voltage Power Supply Nonvolatile Random Access Memory Photoconductor Printer Control Language Power On Reset Power On Self Test Personal Printer Data Stream People s Republic of China Toner Add Roll Synchronous Dynamic RAM Shipped With Equipment Universal Serial Bus Volts alternating current Volts direct current 4513 420 430 General information 9 4513 420 430 1 10 Lexmark E360d E360dn 4513 420 430 2 Diagnostics information Start CAUTIO
72. eder MPF feed clutch removal 4 48 Nameplate removal adn ds ie YU Ra PRG EO RA Ra RR dh wo E 4 50 iV Lexmark E360d E360dn 4513 420 430 Operator panel removal ui tenes eae eae eee 4 51 Paper input and duplex sensor assembly removal 4 52 Printhead FemOWVal KORR AREA ae ac EROR LR it e ier AURORA Io RR CERA co 4 53 Rear door and rear Cover removal CR ies RO Ob 4 54 Rear exit guide assembly with sensor and reversing solenoid removal 4 56 Right side cover assembly removal een nnn 4 58 Toner level sensor removal eeeeeeeeeeee enhn n nnn 4 60 Top cover assembly removal ich RCRCR ORA CARN C RARE 4 61 Transfer roll removal ssi die era Ra Rn RR Gls ae ae ERRORI ODE D NOR Rd 4 63 Upper front guide assembly removal 4 64 Wear strip tray 1 and 250 sheet tray 2 removal 4 65 Wear strip 550 sheet tray 2 removal 4 66 Locations and connections 5 1 LOCAUONS PT 5 1 Front VIGW i css tensa ERE Shee
73. eix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un laser de classe IIIb 3b d arseni r de gal li nominalment de 7 mil liwats i funciona a la regi de longitud d ona de 655 675 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci laser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Senor IO7ZULZS i CKBHCIADHHS 21 CFRSZT 752 02 5221 1 0689085 7 65 5 CE 3 TwcvE 82 56 LEFF 2102 09 88 66 COE 3 3 283 2000430 CO lt 2 37 22 30 CO 2 7 7957 70 SL 9 RORY 642 lt 322 200 lt 2 27 2079 R amp BW TH ARR 10 1 2 iN 5 dT EI UGE 5 DHHS 21 CFR Subchapter 1 Xf 27 25 I 1 BOC d B tH HE Hd Hh Ru SEGA IE 825 ES dn A 27 lb 3b AY IE 55 5 7 5 mA TAW 770 795 nm 2 8 6 3 0 VE fH HEP A 5 ARS fi A PRE fh I DE aS X Lexmark E360d E360dn 4513 420 430 olx xz zo CHSt DHHS 21 158
74. eplace the fuser if the sensor is damaged Input duplex sensor Manual feed sensor Make sure the input paper feed sensors are working properly A stuck or incorrectly installed sensor causes a paper jam indication Media picks but stops halfway through the printer FRU Action Input duplex sensors under print cartridge assembly Input sensor manual Make sure the input sensors are working properly Check for a broken or stuck flag on the input sensors Clear anything that keeps the flags from rotating freely Make sure the cables are seated on the controller board at J27 input duplex sensor and J23 manual input Check for 5 V dc on pin 2 and 5 at J27 input duplex sensors and pin 2 at 3 Input sensor Voltages on pins 1 and 4 at J27 pin 1 at amp 23 should change as the flags intersect with the sensor f correct then replace the input paper feed sensor f these voltages are not correct then replace the controller board Check the pick tires Clean or replace as necessary Diagnostics information 2 27 4513 420 430 Media never picks FRU Action Paper feed pick tires tray 1 Paper feed pick tires tray 2 Media drive ASM Media feed clutch ASM Manual feed clutch ASM ACM drive shaft Open the left cover and verify that the solenoids and clutches are functioning when an attempt is made to feed the media Make sure the rubber tires on the ACM a
75. er 7 3 Rear upper and lower cover assembly s 7 3 Front access door assembly mie rrr TA 7 3 Front door cover 7 3 Complete duplex assembly mue esu 7 3 Wear strips 250 sheet trays optional and primary 7 3 Upper front frame assembly TT Toner low sensor RARI Se a i e 7 5 LSU E360d E360dn printhead 7 5 LCD bezel cover 0 7 3 Cooling fan screws included 7 5 2 7 3 Part number index 3 4513 420 430 40X5395 40X5396 40X5397 40X5398 40X5399 40X5440 40X5451 40X5453 40X5704 40X5937 40X5938 40X5969 40X5970 40X5971 40X5972 7470094 550 sheet Tray 2 assembly
76. ess or to scroll through the Hardware Tests menu and then press J to select the desired test LCD Test Once the LCD Test setting is selected the printer automatically performs the operator panel test This test toggles each pixel in the operator panel through every contrast level beginning with the darkest and ending with the lightest Once the pixels are toggled the backlight of the operator panel comes on and then goes off Non functioning pixels will appear as blank spaces during the test s darker stages Press anytime to cancel the LCD Test Once the test is canceled the display returns to the initial Hardware Tests screen Button Test The Button Test verifies the operation of each button on the operator panel Press to select the Button Test from the HARDWARE TESTS menu All of the buttons and the backlight illuminate and PANEL TEST Press Count 0 displays Press or 2 to increase the value of the Press count field by one If the final Press count does not match the total number of buttons that are pressed then one or more buttons are malfunctioning Press to return to the HARDWARE TESTS menu screen DRAM Test The purpose of this test is to check the validity of DRAM both standard and optional The test writes patterns of data to SDRAM to verify that each bit in memory can be set and read correctly To run the SDRAM Memory Test 1 Select DRAM Test from the menu The power indicator blinks indica
77. ff the printer 2 Press and hold 3 Turn on the printer 4 Release the buttons when Performing Self Test displays E and The Diagnostic menu group contains the settings and operations used while manufacturing and servicing the printer See Menus may vary depending on the features and options of the printer on page 3 5 Printing menus To print a listing of the states and settings of the printer At the Press Press gt Press LZ 3 until Print Menus appears Ready prompt press under Menu until Utilities appears Diagnostic aids 1 4513 420 430 Configuration menu CONFIG MENU Entering Configuration Menu Turn off the printer Turn on the printer gt Available menus Press and hold and DB Release the buttons when Performing Self Test displays The menus display on the operator panel in the order shown Configuration menu settings Reset PC Ont See Reset photoconductor maintenance counter Reset PC Cnt on page 3 3 Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 3 Reports See Reports on page 3 3 Menu Settings Page Event Log Panel Menus See Panel Menus on page 3 3 PPDS Emulation See PPDS Emulation on page 3 3 Demo Mode See Demo Mode on page 3 4 Factory Default See Factory Defaults on page 3 4 Energy Conserve See
78. g to desired temperature after slope change 920 05 Fuser under temperature while printing 920 06 Fuser under temperature while printing 920 07 Fuser under temperature while printing 920 08 Fuser temperature did not increase after IR recovery 920 20 Belt fuser under temperature during steady state control This can occur in printing or standby modes 921 00 Under temperature during standby control 921 01 Fuser temperature did not reach standby temperature after two attempts 922 00 Fuser failed to ramp to target temperature 922 01 Fuser did not reach standby temperature in time standby control 922 02 Hot roll took too long to reach the beginning lamp detection temperature 922 03 Hot roll reached final lamp detection temperature but took longer than largest time in lookup table 922 04 Hot roll timed out in trying to reach the final lamp detection temperature Replace the fuser See Fuser service check on page 2 25 Diagnostics information 2 15 4513 420 430 Error Description Action 922 05 Did not roll over to a steady state control in time after the Replace the fuser See Fuser service check hot roll lamp detection on page 2 25 922 06 Hot roll did not reach the operating temperature in time new enhanced control 922 07 Media reached fuser nip and fuser is under temperature 922 08 Fuser warm up failure motor start condition 92
79. gal oficio and folio media sizes 241 00 Paper jam near tray 1 Remove the tray and inspect the media path for obstructions Check the pick rollers Replace the pick 241 10 Second pick attempt failed from Tray 1 rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also check the wear strips and replace if necessary 241 12 Second pick from manual feeder tray 1 or feeder Remove the tray and inspect the media path for failed when the media was in the source while other obstructions Check the pick rollers Replace the pick sheets were committed to the paper path rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also 241 16 Failed to feed from tray 1 Pages in the paper path check the wear strips and the manual feeder and have been flushed to the output bin replace if necessary 241 17 MISIDENTIFIED SMALL GAP JAM Engine detected small gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered 241 19 Second pick attempted failed from Tray 1 no pages printed since calling a 241 10 or a prior 241 19 242 00 Paper jam near tray 2 Remove Tray 2 and inspect for obstruction in the paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary 242 01 Took too
80. good then go to Dead machine service check on page 3 24 Controller board voltage outputs Turn the printer off and plug the LVPS HVPS cable into J502 of the controller board See the wiring diagram at the end of the manual which identifies the output voltages and grounds for a good controller board Turn the printer off before plugging or unplugging any connectors 2 22 Lexmark E360d E360dn 4513 420 430 Controller board service check Continued FRU Action LVPS HVPS Verify main power to controller board With the printer off unplug the LPS HVPS cable at J502 on the controller board Verify grounds on pins 10 12 14 16 and 18 for both the cable and the controller board If any of these grounds are incorrect then check the cable for continuity If the cable fails continuity then call the next level of support Turn the printer on with the cable still unplugged and verify the following on the cable controller board will not be powered Pins Voltage 6 17 19 24 V dc 1 3 5 11 13 V dc 15 If any of the voltages are incorrect then replace the LVPS HVPS See Dead machine service check on page 2 24 Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J9 controller board Turn the printer on Within a few seconds the controller board assembly should apply 24 V dc to pin 2 f voltage i
81. gy Conserve 3 4 Factory Defaults 3 4 Panel Menus 3 3 PPDS Emulation 3 3 configuration menu accessing 3 1 control panel 1 2 controller card service check 2 22 D defaults factory defaults 3 4 diagnostic information 2 1 diagnostics mode 3 5 diagnostics mode 3 1 EP Setup Charge Roll 3 14 EP Defaults 3 13 Fuser Temp 3 13 Gap Adjust 3 14 Print Contrast 3 14 Transfer 3 13 Event Log Clear Log 3 15 Display Log 3 14 Print Log 3 15 Hardware Tests DRAM Test 3 8 Printer Setup Configuration ID 3 13 Edge to Edge 3 13 Engine Settings 3 13 Model Name 3 13 Par S Strobe Adj 3 13 Registration 3 6 DRAM Test 3 8 4513 420 430 E Edge to Edge 3 13 EP Defaults 3 13 error log clear log diagnostics mode 3 15 display log diagnostics mode 3 14 Print Log 3 15 error messages service error codes 2 15 user attendance messages 2 6 ESD sensitive parts 4 1 F fan parts catalog 7 5 service check 2 23 frame parts catalog 7 6 fuser parts catalog 7 5 service check 2 25 Fuser Temp 3 13 G Gap Adjust 3 14 H handling ESD sensitive parts 4 1 History see error log 3 15 L lithium battery 4 6 locations front views 5 1 rear views 5 1 lubrication specifications 6 1 LVPS HVPS parts catalog 7 5 service check 2 25 messages service error codes 2 15 user attendance messages 2 6 Model Name 3 13 models comparison 1 1 diagrams 5 1 operator panels 1 2 service menus 3 1 trays available 1 5 Index 1 4513 420 430 0
82. h of its installed input sources and to test the printer s current print quality Input sources PRINT TESTS contains the following installed input sources Tray1 Manual Feeder MP Feeder Press Ey or gto scroll through the PRINT TESTS menu and then press M to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one sheet of media from the selected input and prints a test page on it No buttons are active during the Single test The Continuous test feeds media from the selected input and prints test pages until is pressed The printer always generates a simplexed version of the Print Test page in its default resolution While the Single or Continuous tests print Printing will display After the Single test prints or the Continuous test is canceled the display returns to the PRINT TESTS menu screen Note The type of media installed in the selected input source will affect the contents of the page Print Quality Pages Prt Quality Pgs This setting reports the values of a broad range of printer settings and tests the printer s ability to generate acceptable printed output Press to print the report Printing Quality Test Pages will display Once started the printing cannot be canceled and no buttons are active until the printing completes Diagnostic aids 3 7 4513 420 430 Hardware tests This setting contains the following tests LCD Test Button Test e DRAM Test Pr
83. he new printhead relative to the location of the old printhead Note Skew is caused by a sheet being fed through the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media Paper feed Printhead skew misalignment To adjust the printhead Enter the Diagnostics Menu See Entering Diagnostics menu on page 3 5 Select PRINT TESTS Select Tray 1 Select Single Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold See photo below Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge m RONJ Diagnostic aids 7 4513 420 430 7 Ifthe grid lines of the right flap align below the corresponding lines on the left flap then adjust the printhead clockwise relative to the printer and recheck See the left side of the figure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below Adj
84. ing operator panel even with a lighted LED on the controller board 4 The controller board assembly The LED adjacent to J12 will be illuminated if the card is powered and good 5 The operator panel See Operator panel service check on page 2 27 Verify 24 V dc input from the LVPS HVPS 1 Turn the printer off 2 Disconnect the LVPS HVPS cable from the controller board at J502 3 Turn the printer on 4 Verify 24 V dc on positions 6 17 and 19 of the cable connector LVPS HVPS If there is no voltage supplied on any of these positions turn the printer off and go to step 7 5 Verify 5 V dc on positions 1 3 4 5 11 13 and 15 of the cable connector LVPS HVPS If there is no voltage supplied on any of these positions turn the printer off and go to step 7 6 Turn the printer off Check the continuity of the conductors of the cable and the card connector with respect to ground Verify that pins 10 12 14 16 and 18 on the cable are grounded Verify the same pins on the card connector side are grounded too If there is no continuity on any of the card pins verify that all the mounting screws are tight If there is still no connection to ground then replace the controller board See Controller board removal on page 3 6 7 Open the LVPS HVPS and disconnect the controller board to L VPS HVPS cable at CN201 Verify continuity in each conductor of the cable This cable is not a replaceable part If continuity is still not
85. ither of these tests perform Sensor Test This test verifies that the selected output bin s sensors are working correctly The following sensors are available in each output bin Output bin Full sensor Near full sensor Passthru 1 Passthru 2 Level sensor sensor sensor Standard bin v x bin Mailbox This sensor will register the following levels empty normal near full and full Press to select this test from the Output bin tests menu and then press again to select the desired output bin Closed will display on the operator panel if the sensor is closed Open will display on the operator panel if the sensor is open If the wrong message is displayed then the sensor is malfunctioning To exit the Sensor Test press or Base sensor test B sensor test The Base Sensor Test verifies the correct functioning of the following sensors Input Sensor Tests Front Door Standard bin 1 2 Fuser Exit C TMC M TMC Y TMC K TMC This test toggles each of these sensors If a sensor does not toggle then the sensor is malfunctioning To exit the Base Sensor Test press or 3g Diagnostic aids 1 4513 420 430 Printer setup Printer Setup displays the following selections Defaults U S Non U S Page Count Perm Page Count Serial Number Engine Setting 1 through 4 Model Name Configuration ID Edge to Edge Par S
86. l information 1 4513 420 430 Overview of the operator panel The operator panel consists of these items e 2 line liquid crystal display LCD that shows text Six buttons Menus Back Navigation with Left Menu Select and Right Menu and Stop e An indicator light 1 2 Lexmark E360d E360dn 4513 420 430 Specifications Memory Item 4513 420 4513 430 Lexmark E360d Lexmark E360dn Standard memory 32MB 32MB Maximum memory 288MB 288MB Optional memory 128MB v v 256MB v v 512MB Optional flash memory 64MB 256 Optional font cards DBCS v v Option slots Memory slots 1 1 Flash memory option card 21 21 1 Only one slot is active for 64MB flash memory or font card Print quality settings Item 4513 420 4513 430 Lexmark E360d Lexmark E360dn Print resolution 1200 Image quality v v 2400 Image quality v v 600 X 600 dpi v v 1200 X 1200 dpi v v 1200 Image quality is defined as 600 dpi with 2 bit IET Image Technology default mode for all models 2400 Image quality is defined as 600 dpi with 4 bit IET 3 True 1200 dpi at 1 2 the rated speed General information 1 3 4513 420 430 Connectivity and compatibility Item 4513 420 4513 430 Lexmark E360d Lexmark E360dn Data stream emulations Host based printing v v PCL 5e
87. ller board E360d Controller board E360dn LVPS HVPS card assembly 110 V 100 V LVPS HVPS card assembly 220 V Manual input sensor assembly Manual feed solenoid MPF feed clutch Media feed ACM clutch LSU E360d E360dn printhead Parts catalog 7 5 4513 420 430 Assembly 3 Frame See instruction sheet in the FRU 7 6 Lexmark E360d E360dn Assembly 3 Frame 4513 420 430 Asm Part Units Units Description Index number mach FRU 3 1 40X5364 1 Transfer roll bearings gear spring CBM 2 40X5372 1 Media exit guide assembly redrive 3 40X5397 1 1 Front mounts 4 40X5396 N A Screws miscellaneous 4 TP2NCX3X6PF Ni 4 TP2C 4 0 8PF Ni 4 M3 0 0 5 6PF Ni 2 M3 0 0 5 4PF Ni 2 M3 5 0 6 6P Ni 5 40X5380 1 1 Complete duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2 Tray 2 paper feed tires 8 40X5358 1 1 MPF tray assembly 9 40X5383 1 1 Upper front frame assembly 10 40X5368 1 1 Manual feed clutch CBM 11 40X5367 1 1 Main drive gearbox in motor 12 40X5363 1 1 Duplex gear drive CBM NS 7470094 1 Field relocation package assembly Parts catalog 7 7 4513 420 430 Assembly 4 Options Asm Part Units Units Description Index number mach FRU NS 40X5972 1 1 Japanese font card assembly NS 40X5970 1 1 Simplified Chinese font card assembly NS 40X5971 1 1 Traditional Chinese font card assembly NS 40X5969 1 1 Korean font
88. long to ramp up dc feed motor Check the connection with Tray 2 Lift the printer and re set it on Tray 2 If the error persists then 242 08 Received lots of dc feed interrupts before losing them replace Tray 2 242 10 Second pick attempt failed from Tray 2 Remove Tray 2 and inspect for obstruction in the paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary Diagnostics information 2 13 4513 420 430 Error Description Action 242 12 Second pick from manual feeder tray 1 or feeder Check the wear strips and replace them if worn failed when media was in the source other sheets were committed to the paper path 242 16 Failed to feed from tray 2 Pages in the paper path Remove Tray 2 and inspect for obstruction in the have been flushed to the output bin paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary 251 00 Paper jam near the manual feeder Inspect the pick roller on the MPF or the rollers on the manual feed If the MPF pick roller is damaged or 251 10 Second pick attempt failed from manual feeder worn then replace the MPF For a printer with a manual feed only no MPF clean the roller 251 11 Failed to feed from manual feeder Pages in the paper path have been flushed to the output bin 251 12 Second pick from manual feeder tra
89. mall Font Enh USB Menu Standard USB Diagnostics information 2 5 4513 420 430 Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved This topic provides a list of all printer messages explains what they mean and tells how to clear the messages The following table lists the messages in alphanumerical order A message can also be located using the index User attendance messages Message Action Activating Demo Mode Wait for the message to clear Activating Menu Changes Wait for the message to clear Activating Deactivating PPDS Wait for the message to clear Busy Wait for the message to clear or cancel the print job Cancelling Job Wait for the message to clear Change Cartridge Invalid Refill The printer has detected an unsupported refilled cartridge Remove the indicated print cartridge and install a new one Close door Close the specified door to clear the message Deactivating Demo Mode Wait for the message to clear Defragmenting Flash DO NOT POWER OFF Warning Do not turn the printer off while this message is displayed Wait for the message to clear Disabling Menus Wait for the message to clear Note The printer settings cannot be changed from the control panel while the menus are disabled
90. moval 1 Remove the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 56 2 Remove the two screws A 4 Push in on the cable connector cover B and remove 4 20 Lexmark E360d E360dn 4513 420 430 5 Disconnect the AC cable C 0 B 6 Disconnect the thermistor cable D Repair information 4 21 4513 420 430 7 Disconnect the exit sensor cable E from the controller board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation sure to reinstall the AC cable during the fuser installation 4 22 Lexmark E360d E360dn 4513 420 430 Left side cover removal Note Leave the front door closed when removing the left side cover Make sure that the fuser cables are out of the way when removing the left side cover 1 Remove the paper tray 2 Remove the screw A from the rear left side of the printer A 3 Remove the screw B and press the two latches C on the bottom of the left side cover Repair information 4 23 4513 420 430 4 Swing the cover open and lift to remove the left side cover Note There are two tabs on the top of the left side cover Do not swing the left side cover open too far or the tabs will be damaged 4 24 Lexmark E360d E360dn 4513 420 430 Lower front cover removal 1 Open the lower front cover 2 Disconnect the MPF pins
91. mptom Action ae main motor cooling fan and fuser do not come See Cover interlock switch service check on page 2 23 POST completes but the LCD does not come on See Operator panel service check on page 2 27 Main motor does not come on See Main motor service check on page 2 26 Fan does not come on See Cooling fan service check on page 2 23 Fuser does not cycle See Fuser service check on page 2 25 Fuser does not turn on and off See Fuser service check on page 2 25 The paper feed picks and tries to feed media See Paper feed service checks on page 2 27 Note Investigate any displayed codes before proceeding with these symptoms For example a missing toner cartridge will prevent POST from completing 2 20 Lexmark E360d E360dn Printer symptom table 4513 420 430 Symptom Action Fan noisy or fan not working See Cooling fan service check on page 2 23 Fuser parts melted See LVPS HVPS service check on page 2 25 Toner not fused to the media See Fuser service check on page 2 25 or Solving print quality problems on page 2 34 Paper jams See Paper feed service checks on page 2 27 Main motor noisy or not moving See Main motor service check on page 2 26 Media skew See Paper feed service checks on page 2 27 Printer not communicating with host Front access door will not close See Parallel or USB
92. n Toner cartridge not a FRU PC Kit not a FRU Check the toner darkness setting in the driver Try a lower setting Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly then try a new PC Kit first and then toner cartridge LVPS HVPS Controller board Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and spring contacts which connect to the LVPS HVPS board at CN203 Clean as necessary If this does not correct the problem then replace the following FRUs one at a time in the order shown LVPS HVPS board See Black page on page 2 31 for pin values Controller board Diagnostics information 2 31 4513 420 430 Partial blank image white spots no repeating pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner Check to make sure that the laser light path is not blocked If toner cartridge is low then try a new one Paper not a FRU Make sure recommended media is being used Check the media settings in the printer driver A heavier media may require higher heat to properly fuse Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge r
93. nal information includes Detailed printer information including model and serial number Time and date stamps Page counts for each error The printed error log can be faxed to Lexmark or your next level of support for verification or diagnosis This report can also be printed from the Configuration Menu Because you can clear error logs the contents of this log may not match the contents when you view the error log To print the error log 1 Press 7 to enter Print Log from the EVENT LOG menu 2 Press Back to exit the EVENT LOG menu Clear Log 1 Select Clear Log from the Error Log menu Clear Log Yes 2 Select No to exit without clearing the log Press Yes to confirm The log is immediately erased and the display indicates No Events Logged 3 Press Return to exit the Clear Log menu after clearing the log Exit Diagnostics Selecting EXIT DIAGNOSTICS exits the Diagnostics menu and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode Diagnostic aids 3 15 4513 420 430 Printhead assembly electronic adjustment A step by step process to align a new printhead Note Before aligning the printhead electronically first align the printhead mechanically if needed See Printhead assembly mechanical adjustment on page 3 17 1 Enter the Diagnostics menu See Entering Diagnostics menu on page 3 5 2 Press M to enter the Registration menu 3 Pres
94. ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase I 1 Los productos l ser de Clase no se consideran peligrosos La impresora contiene en su interior un l ser de Clase IIIb 3b de arseniuro de galio de funcionamiento nominal a 7 milivatios en una longitud de onda de 655 675 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ningun tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declara o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcap tulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe n o 580 considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 7 milliwatts operando numa faixa de comprimento de onda entre 655 e 675 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas
95. nformation 4 33 4513 420 430 Manual feed solenoid removal 1 Remove the right side cover See Left side cover removal on page 4 23 2 Remove the duplex See Duplex removal on page 4 11 3 Open the front access door and place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the two screws A Note The picture below shows the E260d E260dn printer The manual feed solenoid removal is the same for all models Sd 4 34 Lexmark E360d E360dn 4513 420 430 5 Remove the three screws B from the left door mount Lg Repair information 4 35 4513 420 430 6 Liftthe left door mount C away from the side frame and unroute the cable D with a spring hook 7 Reinstall the left door mount and place the printer on it s top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the controller board and remove the manual feed solenoid Installation note Install the two screws holding the new solenoid in place and route the cable D behind the MPF clutch E 4 36 Lexmark E360d E360dn 4513 420 430 Media ACM ASM feeder removal Remove the left side cover See Left side cover removal on page 4 23 Remove the LVPS HVPS See LVPS HVPS removal on page 4 27 Remove the duplex See Duplex removal on page 4 11 Remove the main motor gear drive See Main motor gear drive removal
96. ng per line below the REGISTRATION header The REGISTRATION settings and values are Setting Value Top Margin 16 16 0 Bottom Margin 20 20 0 Left Margin 25 25 0 Right Margin 128 127 0 Print Quick Test Page None Margins To change the value of any margin setting press or to increase or decrease the margin setting value and then press to save The panel displays Submitting changes and returns to the initial REGISTRATION menu screen To exit the margin setting menu without changing the setting s value press Top Margin This setting moves the black plane s top margin up or down Increasing the margin value moves text down the page and increases the amount of space between the page s top edge and the top margin Decreasing the margin value moves text up the page and narrows the amount of space between the page s top edge and the top margin The default margin is 1 6 inch Note Modifying the top margin moves the entire image either up or down on the physical page In order to preserve the bottom margin changing the top margin does not compress or expand the image Bottom Margin This setting moves the black plane s bottom margin up or down Increasing the margin value moves text down the page and narrows the amount of space between the bottom edge of the page and the bottom margin Decreasing the margin value moves text up the page and widens the amount of space between th
97. ng that might damage the product hardware or software There are several types of caution statements CAUTION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task CAUTION This type of caution indicates a hot surface CAUTION This type of caution indicates a tipping hazard gt gt lt XVi Lexmark E360d E360dn 4513 420 430 1 General information The Lexmark E360d and E360dn are monochrome laser printers designed for single users or small workgroups This book contains information on E360d and E360dn For information on E260d and E260dn see the 4513 220 230 service manual For information on E460dn and E460dw see the 4513 630 63W 6EW service manual Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostics information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair Genera
98. nspect the flag on the exit sheet at the exit sensor sensor The flag is located behind the fuser exit rollers about mid printer If the flag does not rotate 202 02 Exit sensor never broke from sheet ahead of page freely or has no spring action then replace the fuser heading toward the exit sensor See Fuser removal on page 4 20 202 06 Exit sensor bounced 202 13 Exit sensor covered media not expected media not in machine during warm up 202 25 Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm up 202 26 Trailing edge never cleared exit sensor when feeding Open the rear door and inspect the flag on the exit out media that was detected during warm up sensor The flag is located behind the fuser exit rollers about mid printer If the flag does not rotate freely or has no spring action then replace the fuser See Fuser removal on page 4 20 202 32 Long media or shingled multi feed stopped before Check the paper setting and correct if needed While sending to duplex feeding along the media and immediately after it enters the output bin open the reat door and obscure the trailing edge and the sensor flag If there is slippage in the exit guide then replace the exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 48 2 12 Lexmark E360d E360dn 4513 420 430
99. o attain each operating point s darkness target e Modifies the EP mechanism as necessary to adjust toner darkness No messages are displayed on the operator panel to give any indication that this test is running When deactivated the printer disables Event log Display Log Selecting EVENT LOG provides a history of printer errors The most recent error displays in position 1 and the oldest error displays in position 10 if 10 errors have occurred If an error occurs after the log is full then the oldest error is discarded Identical errors in consecutive positions in the log are entered All 2xx and 9xx error messages are stored in the event log as well as the PC kit and maintenance counter resets and NVRAM resets initiated by the Factory Defaults setting in the UTILITIES menu To view the display log 1 Select Display Log from the EVENT LOG menu The error log is displayed one error per display screen For example Event 1 6 936 Svc Error This error is the first of six errors it is also the latest error This error was a 936 service error To see the second service error press 3 Pressing will display the sixth error as shown Event 6 6 202 01 Paper Jam 2 Press Back once to exit the Display log or press twice to exit the EVENT LOG 3 14 Lexmark E360d E360dn 4513 420 430 Print Log Additional diagnostic information is available when you print the error log Some of the additio
100. oll may have an unbalanced force against the PC photoconductor drum Try a new PC Kit Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See LVPS HVPS service check on page 2 25 for more information Try changing the setting to heavier paper or even card stock Media not a FRU Make sure recommended media is being used Check the media settings in the printer driver 2 32 Lexmark E360d E360dn Light print 4513 420 430 FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner If the problem continues then install a new toner cartridge Recheck condition before replacing PC Kit if necessary Transfer roll LVPS HVPS card Check the transfer roll for
101. on page 4 30 Remove the media feed clutch See Media feed clutch with cable removal on page 4 40 Use a screwdriver to pop the shaft retainer tab A loose from the ACM feed shaft A 7 Use small pair of pliers to remove the shaft retainer tab Repair information 4 37 4513 420 430 8 Use a screwdriver to pop the inner shaft lock B loose 4 38 Lexmark E360d E360dn 4513 420 430 10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder 4 Le 4 13 Remove the media ACM ASM feeder Repair information 4 39 4513 420 430 Media feed clutch with cable removal 1 Remove the main motor gear drive See Main motor gear drive removal on page 4 30 2 Remove the duplex See Duplex removal on page 4 11 3 Disconnect the media feed clutch cable A from the controller board 4 40 Lexmark E360d E360dn 4513 420 430 5 Remove the e clip B B 6 Remove the media feed clutch with cable C Repair information 1 4513 420 430 Media manual input sensor 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Place the machine on its top Note Be careful to not mar the finish of the printer 3 Disconnect the sensor cable A from J23 MPFS on the controller board 5 Free the cable from its retainers an
102. ontroller board E360d 7 5 Controller board E360dn 7 5 LCD operator panel assembly E360d E360dn 7 5 LCD bezel cover 0 7 3 MPF tray assembly 7 7 Nameplate cover errr rrr rrr reer 7 3 Access door open sensor assembly 7 5 Duplex gear drive CBM 7 7 Transfer roll bearings gear spring 7 7 Duplex and media sensor assembly 7 5 Manual input sensor assembly 7 5 Main drive gearbox in motor 1 71 Manual feed clutch 7 7 Manual feed solenoid 7 5 Media feed ACM clutch 7 5 MPF feed clutch 2 022 rrr errr rrr II II 7 5 Media exit guide assembly redrive 7 7 Top cover assembly 7 3 7 3 Right side cov
103. oor during the feed test Note The upper front door cannot be opened during the feed test The feed test can be performed by using media from any if the installed input sources All pages used during this test drop into the default output bin For each installed input source press to select Single or press and to select Continuous The Single test feeds one sheet of media to the default output bin The Continuous test feeds media to the default output bin until is pressed The operator panel displays Select Input Tray Feeding while either of these tests perform Sensor Test The Sensor Test verifies that the Tray 1 Tray 2 and MP Feeder if installed sensors are working correctly Press M to select this test from the INPUT TRAY TESTS menu Select Input Tray Tray Present will display on the operator panel 3 10 Lexmark E360d E360dn 4513 420 430 Output bin tests The Output bin tests setting is used to test the printer s output bins and its sensors Feed Tests This test verifies that the media from the printer s default input source feeds to the specific output bin Press to select Single or press and M to select Continuous The Single test feeds one sheet of media to the default output bin No buttons are active during this test The Continuous test feeds media to the default output bin until is pressed The indicator light blinks green and the operator panel displays Select Output Bin Feeding while e
104. or printing a list of all available fonts for the specified printer language Wait for the message to clear Printing Menu Settings The printer is processing or printing the menu settings page Wait for the message to clear Printing Device Statistics The printer is printing statistical information about the printer Wait for the message to clear Printing Quality Test Pages The printer is formatting and printing the Print Quality Test which consists of 4 pages Page 1 contains a mixture of graphics and text pages 2 and 3 contain only graphics and page 4 is a blank page If Duplex is turned on then the pages are duplexed otherwise they are simplexed Wait for the message to clear Diagnostics information 7 4513 420 430 User attendance messages Continued Message Action Prog Engine Code DO NOT POWER OFF The printer is is being programmed with a new engine code Wait for the message to clear and the printer to reset Warning Do not turn the printer off while this message is displayed Program Flash DO NOT POWER OFF The printer is storing resources such as fonts or macros in flash memory Wait for the message to clear Warning Do not turn the printer off while this message is displayed Prog System Code DO NOT POWER OFF The printer is programming new system code Wait for the message to clear and the printer to reset Warning Do not turn the
105. orea 7 9 Power 1 77M straight Taiwan 7 9 Power 1 77M straight PROC 7 9 Power 6 foot United Kingdom 7 9 Power 6 foot straight Traditional Italy errr ere 7 9 Power 6 foot Argentina 7 9 Power 1 8M straight Australia 7 9 Power 1 77M straight USA Canada 7 9 Parallel cable packaged 3 m E460dn only 7 8 USB cable packaged 2 m 7 8 Tray 2 wear strips 550 sheet tray only 7 3 LVPS HVPS card assembly 110 V 100 V 7 5 LVPS HVPS card assembly 220 V 7 5 Fuser assembly 115 V 20 7 5 Fuser assembly 230 V 7 5 Fuser assembly 100 V 7 5 C
106. ote Squeeze the clip to remove the cables from their connectors F 8 Disconnect the transfer roll cable G 9 Lift and remove the LVPS HVPS Repair information 4 29 4513 420 430 Main motor gear drive removal 1 Remove the left side cover See Left side cover removal on page 4 23 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive 4 30 Lexmark E360d E360dn 4513 420 430 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive Repair information 4 31 4513 420 430 Manual feed clutch removal 1 Remove the left side cover See Left side cover removal on page 4 23 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive 5 Rotate the main motor gear drive enough to access the manual feed solenoid 4 32 Lexmark E360d E360dn 4513 420 430 6 Use a screwdriver to remove the e clip C from the manual feed clutch Note The picture below shows the E260d E260dn printer The manual feed clutch removal is the same for all models C 7 Remove the manual feed clutch D Repair i
107. otteeksi Luokan lasertuotteita ei pidet haitallisina Tulostimen sis ll on luokan IIIb 3b laser joka on nimellisteholtaan 7 mW n galliumarsenidilaser ja toimii 655 675 nanometrin aallonpituuksilla Laserjarjestelma ja tulostin ovat rakenteeltaan sellaisia kayttaja ei joudu alttiiksi luokkaa 1 suuremmalle s teilylle normaalin k yt n yllapidon tai huollon aikana Huomautus laserlaitteesta kirjoitin on Yhdysvalloissa luokan 1 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825 1 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoitimessa on sis inen luokan 3b 7 milliwatin galliumarsenidilaser joka toimii aaltoalueella 655 675 nanometri Laserj rjestelm ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass I 1 andra l nder uppfyller skrivaren kraven f r laserprod
108. printer 200 V ac 240 V ac for the 220 V printer FRU Action Unplug the printer Remove the LVPS HVPS and check the fuses for continuity f open then replace the LVPS HVPS f not open then check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places on the board Do these verifications and LVPS HVPS then unplug the AC cord from the power supply Pins Voltage CN201 6 17 24 V dc 19 CN201 10 12 Ground 14 16 18 CN201 1 3 5 Vdc 11 13 15 f voltages are not correct then replace the LVPS HVPS f voltages are correct then check the controller board See Controller board service check on page 2 22 2 24 Lexmark E360d E360dn 4513 420 430 Fuser service check When toner is partially fused to the media it is usually caused by low fuser temperature The line voltage to the printer must be within the following limits e 100 V ac 127 V ac for the 110 V model printer e 200 V ac 240 V ac for the 220 V model printer This printer uses a belt fuser and therefore does not have a lamp Fuser service check FRU Action Unplug the printer and disconnect the fuser cable plug from the LVPS HVPS board connector at CN102 AN Check for continuity across the fuser by checking across the connector pins e f there is continuity
109. r Check the main motor See Main motor service check on page 2 26 200 24 The measured gap at the input sensor is too small to Verify that the media is approved Inspect the wear meet the video delivery requirements There is not strips in the tray and replace if they are worn enough time since prior image finished to start new image 200 26 The trailing edge never cleared the input sensor when feeding out the media that was detected during warm up 200 27 Printhead Driver Mirror motor fell out of lock condition Check the printhead See Printhead service after the media at the input sensor more time elapsed check on page 2 37 since the printhead than the expected stable lock time but less than the printhead jitter stable specification Mirror motor fell out of lock condition after media at the input sensor more time elapsed since the printhead than expected stable lock time but less than the printhead jitter stable specification 2 10 Lexmark E360d E360dn 4513 420 430 Error Description Action 200 28 First writing line of a page at the developer nip but Verify that the media is approved Inspect the wear laser servo cleanup is not complete Likely pre staged strips in the tray and replace if they are worn media or a fast paper feed 200 29 Printhead drive control out of range due to an external Check the cable routing for the prin
110. ransfer Print Contrast Gap Adjust Automatic Darkness Adjustment Auto Dark Adj EP Defaults Restores all EP settings to factory default values Selections are Restore and Do Not Restore Fuser Temperature Fuser Temp Changing this setting can reduce media curl or melting of some letterhead images Selections are Normal default Lower and Lowest Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Diagnostic aids 3 4513 420 430 Print Contrast The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Gap Adjust Adjusts the minimum gap between sheets during printing This setting reduces speed pages per minute but can be used to reduce curl of printed media and improve stacking in the output bin The range is 0 default to 255 Adjusting by one results in 9 mm of increased gap Automatic Darkness Adjustment Auto Dark Adj This setting attempts to optimize the amount of toner used when printing with a specific operating point Each time this setting executes the printer performs the following Calibrates its toner density sensor Measures the reflectivity of its bare drum Prints patches on the drum and measures the drum s reflectivity through the patches Cleans the transfer roll Calculates reflectivity ratios and operating points in order t
111. rd in slot is bad Replace the memory card 964 xx Download Emulation Cyclic Redundancy Check Error Disable the Download Emulation Program the checksum failure detected in the emulation header or emulation file download emulation into the firmware card again If this does not resolve the problem then replace the firmware card and download the emulation again Network errors 975 xx Unrecognizable network 976 xx Unrecoverable software error in network port 978 xx Bad checksum while programming network port 979 xx Flash parts failed while programing network port Call the next level of support Other errors 980 xx Engine experiencing unreliable communication with the specified device 981 xx Engine protocol violation detected by the specified device 982 xx Communications error detected by the specified device 983 xx Invalid command received by the specified device Call the next level of support Diagnostics information 2 19 4513 420 430 Error Description Action 984 xx Invalid command parameter received by the specidied Call the next level of support device 990 xx An equipment check condition has occurred in the specified device but the device is unable to identify the exact component failure 991 xx The specified device has detected an equipment check in its system card Symptom tables POST symptom table Sy
112. re installed and clean Replace the tires ACM drive clutch assemblies solenoids or drive shaft as P U and manual feed solenoid necessary Media occasionally mispicks or picks multiple sheets at once FRU Action Tray 1 Tray 2 option Paper pick tires Tray 1 or tray 2 Check tray for media catch points If the sheet being fed stops momentarily then the ACM applies additional vertical force causing additional sheets to feed Do not mix media types in one tray Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary ACM clutch Manual feed clutch Media feed clutch ASM tray 1 only Manual feed clutch solenoid Open left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller board P U and manual feed solenoid ASM Disconnect the solenoid cable at J26 on the controller board and measure the resistance across cable pins 1 and 2 The resistance should be approximately 70 ohms e f itis not then replace the solenoid e f the resistance is approximately 70 ohms then check the controller board Pin 1 at J26 should be 24 V dc See Controller board service check on page 2 22 for more information Replace controller board as necessary Media skews FRU Action Paper feed pick tires tray 1 Paper feed pick tires tray 2 Tra
113. rinthead See Printhead service check on page 2 37 200 36 Lost hsyncs during auto alignment 200 37 Timeout on data collection during auto alignment 200 38 Interpage servo gap is smaller than expected for printhead offset target evaluation 200 42 Rogue sheet is at the manual feed sensor while Retry alignment flushing the paper path prior to declaring MPF source empty 200 43 The media is at the input sensor before interruption Remove the media realign the stock and re insert occurs Possible causes include bouncy sensor Do not let the top sheets to go beyond the wear exceptionally small gap perhaps due to the media strips being pre staged in the source tray 201 00 Paper jam between input and exit sensor Remove the toner cartridge PC kit and check for obstructions between the input sensor and the fuser if the media continues to stop at the entrance or in the fuser then replace the fuser See Fuser removal on page 4 20 201 01 Transport motor identification failed to identify either Check the main motor See Main motor service motor after two tries check on page 2 26 201 02 Exit sensor never made by leading edge of page Also Remove the PC kit and paper or debris at the input known as internal jam sensor 201 03 Video never started on the page at the input sensor Check the printhead See Printhead service within two inches after hitting the input sensor check on page 2 37 201 0
114. rror persists then replace the toner level sensor See Toner level sensor removal on page 4 60 Printhead service errors 930 00 931 00 Wrong printhead installed No first hsync Replace the printhead See Printhead service check on page 2 37 2 16 Lexmark E360d E360dn 4513 420 430 Error Description Action 931 01 No first hsync Replace the printhead See Printhead service check on page 2 37 932 00 Lost hsyncs 932 01 Lost hsyncs 933 01 Printhead boost signal failure 934 00 Mirror motor lost lock 934 01 Mirror motor lost lock 935 00 No initial mirror motor lock 935 01 Timed out waiting for mirror motor lock 935 10 Printhead sweep error swept through Hz range without finding the resonant frequency 935 12 Printhead sweep error coarse sweep state 935 15 Printhead open loop error check prelim amp state 935 16 Printhead open loop error enable amp Kp state 935 17 Printhead closed loop error amp Kp failed to converge 935 18 Printhead closed loop error enable amp Ki state 935 19 Printhead closed loop error amp Ki failed to converge 935 20 Printhead closed loop error enable offset controller state 935 21 Printhead closed loop error load scan regs state 935 22 Printhead closed loop error fwd and rev capture times differ by too much 935 23 Printhead closed loop error check sweep accuracy state 935 25 Printhead close
115. s 7 to print the Quick test page Quick Test page sample only use actual sheet Lexmark Hd Quick Test Device Information Printer Margin Settings 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of the margin page Add that value to the current right margin setting printed on the left hand side of the margin page The right margin setting will also appear on the operator panel display For example if the right margin setting on the page is 2 and the number that is closest to the darkest line on the graph is 3 2 3 then the right margin setting will be equal to 1 6 Press or to the desired setting and press 7 Print the Quick Test page again and check that the darkest line in the center graph is equal to zero If it is then check to see if the left top and bottom margins are detected If it is not then repeat step 5 Note The alignment of the left margin positions the black plane to the right or left The alignment of the right margin does not alter the margins and should only be used to adjust the printhead 3 16 Lexmark E360d E360dn 4513 420 430 Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed Use a pencil to mark the screw locations of the old printhead on the metal frame Align t
116. s Always disconnect and connect with the printer power off Otherwise the values below may not match Connector Pin Value cable plugged Value cable unplugged if different Comments Ground 1 7 V dc 3 4 3 3 V dc Cartridge The front access door must be closed J5 1 3 5 6 3 3 V dc 4 7 5 0 V dc Ground Operator panel J100 2 3 gt 0 Vdc 5V dc 5 V dc 4 5 6 7 Ground Printhead J7 5 V dc door closed 0 V dc door open 5 dc Ground Open door sensor J8 o 5V dc 2 9 V dc LSU J9 24 V dc 0 V dc 24 V dc Cooling fan J10 J11 24 V dc 24 V dc 24 V dc 0 V dc 5 V dc 5V dc 5 Vdc Ground Duplex solenoid Narrow media sensor J12 5 Vdc Ground Thermistor J13 0 6 V dc Ground OV dc Toner level sensor J14 lt lt Vdc 5V dc 5V dc Ground Fuser exit sensor J17 0 1 V dc 5V dc 5V dc Ground 24 V de Main gear drive motor J19 USB port 5 3 Locations and connections 4513 420 430 Connector Pin Value Value Comments cable plugged cable unplugged if different J21 Parallel port J23 1 1 1 V dc 5 V dc Manual feed sensor 2 5Vdc 3 Ground J24 1 24 V dc MPF clutch 2 24 V dc 0 V dc
117. s not present then check or replace the controller board See Controller board removal on page 4 6 f voltage is present then check pin 1 for 24 V dc as well If it is close to 24 V dc while the fan is still idle then replace the fan See Fan removal on page 4 16 Cover interlock switch service check Note Make sure a print cartridge assembly is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover interlock switch Disconnect the cover interlock cable from the controller board at J7 With the printer turned off 1 Verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open 2 Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed 3 Verify discontinuity between cable pins 2 and 3 whether the door is open or closed f any fail then replace the cover interlock switch e f both pass continuity then turn the printer on and measure 5 V dc on pin 2 at J7 on the controller board Verify pin 3 at J7 is ground f voltage or ground is not present then see Controller board service check on page 2 22 for more information Diagnostics information 2 23 4513 420 430 Dead machine service check CAUTION Check the AC line voltage The voltage should be within the following limits 100 V ac volts alternating current 127 V ac for the 110 V
118. ses an all black page Always verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the three rearward electrodes below the toner cartridge assembly for contamination damage or a short to ground Correct as necessary Check continuity between the cable DEV TAR and doctor blade connection PCN3 and on the contact tips below the toner cartridge assembly f continuity fails then call the next level of service A LVPS HVPS board Controller board Miscellaneous cables With the printer off disconnect the LVPS HVPS cable from J502 on the controller board Turn the printer on and verify 24 V dc on pins 17 and 19 of the cable Verify 5 V dc on pins 1 3 5 13 and 15 Verify ground on pins 10 12 14 16 and 18 f any of the values are incorrect then replace LVPS HVPS board f the grounds are incorrect then check ground paths Check continuity in the cable If the cable is bad then call the next level of support are correct and the toner electrodes are good then replace the controller oard See the LVPS HVPS service check on page 2 25 and the Controller board service check on page 2 22 if necessary Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Actio
119. signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination then replace the following FRUs one at a time in the order shown Transfer roll e VPS HVPS card White or black lines or bands FRU Action Print cartridge assembly not a FRU Developer drive coupling assembly Main motor gear drive Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is primarily due to a variation in the speed of the media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry or moist environments With the printer off check to make sure that the laser beam is not blocked Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action Photoconductor kit not Print a menu page found under Utilities and check settings for media type pau Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth Fuser Inspect the fuser for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of
120. son then first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when the machine is not being worked on and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 4513 420 430 Removal procedures Note Remove the toner cartridge and media tray before removing other printer parts The toner cartridge should be protected from light while out of the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before final tightening Remove the paper tray and print cartridge before proceeding with a removal 4 2 Lexmark E360d E360dn 4513 420 430 ACM pick tire roller removal 1 Place the printer on its side Note Be careful to not mar the finish of the printer 2 Open the duplex
121. standard pages High toner cartridge 9 000 standard pages 9 000 standard pages Photoconductor kit Up to 30 000 2 Up to 30 000 2 Declared value in accordance with ISO IEC 19752 Up to 30 000 pages based on an average of 3 pages per job and approximately 596 coverage per page Yields may vary based on customer usage General information 1 5 4513 420 430 Types of print media Note Ensure trays are properly loaded Never mix media types within a tray preprinted colored paper light paper heavy paper custom type x Source Sizes Types Weight Input capacity sheets Input tray 1 A4 5 A6 JIS B5 Plain paper 60 90 g m 250 paper letter legal executive recycled labels 50 labels 250 sheet tray oficio Mexico folio bond letterhead 16 24 10 statement preprinted colored paper light paper heavy paper rough cotton custom type x 2nd Drawer option 4 A5 JIS B5 letter Plain paper 60 90 g m 250 paper legal executive oficio recycled labels 550 paper 550 sheet 2 folio2 bond letterhead 16 24 Ib 50 bsc rawer statement preprinted colored paper light paper heavy paper rough cotton custom type x Multipurpose A4 5 A6 JIS B5 Plain paper 60 163 g m 50 paper feeder letter legal executive transparency 16 43 Ib 15 labels oficio Mexico folio recycled labels
122. t the transfer roll for signs of wear damage or contamination Replace as necessary Diagnostics information 2 37 4513 420 430 Tray 2 service check FRU Action Tray 2 Turn the printer off Separate the printer from Tray 2 Turn the printer on and check the voltages on connector J28 on the controller board See the wiring diagram at the end of the service manual or Controller board connector pin values on page 3 2 for the J28 connector Pins 1 4 3 3 V Pin 2 24 V Pin 6 Ground If the voltages are incorrent then replace the controller board If the voltages are correct then try using Tray 2 again If the printer error persists then replace Tray 2 2 38 Lexmark E360d E360dn 3 Diagnostic aids 4513 420 430 Accessing service menus There are two different test menus that can be accessed during POR to identify problems with the printer Configuration Menu 1 Turn off the printer 2 Press and hold and 3 Turn on the printer 4 Release the buttons when Performing Self Test displays 5 The message CONFIG MENU displays on the top line of the operator panel 8 The Configuration menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Available menus on page 3 2 Diagnostics Mode 1 Turn o
123. the operator panel cover and disconnect the operator panel cable B 5 Remove the operator panel Repair information 4 51 4513 420 430 Paper input and duplex sensor assembly removal 1 Remove the right side cover See Right side cover assembly removal on page 4 58 2 Remove the duplex See Duplex removal on page 4 11 3 Remove the two screws A from the sensors 5 Remove the paper input and duplex sensor assembly 4 52 Lexmark E360d E360dn 4513 420 430 Printhead removal 1 Remove the top cover See Top cover assembly removal on page 4 61 2 Remove the right side cover See Right side cover assembly removal on page 4 58 3 Disconnect the two cables A and unroute them back through the frame toward the printhead 4 Remove the three screws B Note Use a pencil to mark the screw locations of the printhead on the metal frame Align the new printhead relative to the location of the old printhead See Printhead assembly mechanical adjustment on page 3 17 5 Remove the printhead Repair information 4 53 4513 420 430 Rear door and rear cover removal 1 Open the rear door 2 Pull the rear door up at an angle disconnect the door from the notch A and remove 4 54 Lexmark E360d E360dn 4513 420 430 4 Tilt the rear cover and remove Repair information 4 55 4513 420 430 Rear exit guide assembly with sensor and reversing solenoid removal 1 Remo
124. the rubber on the paper feed tires for dirt or any other debris Replace as necessary Check the paper path in the tray for burrs or debris that may hinder media movement Make sure the media does not exceed the stack height indicator Load Paper displays even though there is media loaded in the optional Tray 2 The input sensor does not sense media after picking Make sure the tray is pushed all the way in Press Check the feed tires See two preceding actions The printer does not print after a paper jam has been cleared The printer is waiting on the next command Clear all jams e Press and release or open and close the printer cover to restart the printer Make sure the print cartridge assembly is installed properly 2 36 Lexmark E360d E360dn 4513 420 430 Print quality problems Continued Problem Cause action Unexpected characters print or characters are missing Ensure correct printer driver is being used Select hex trace mode to determine what the problem is Restore factory defaults Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer Jobs are not printing and an error message is displayed The printer is waiting for an appropriate command Make sure the print cartridge assembly is installed properly Make sure the printer front cover is closed While in PostScript 3 emula
125. thead See event beyond what the control is designed to handle Printhead service check on page 2 37 Probable causes ESD or noise on hsync signal 200 30 Narrow media sensor covered during warm up Check that the narrow media flag rotates freely and securely If it is dislodged or broken then repalce the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 48 200 32 Media more than 14 inches too long over the manual Verify that the media is approved Inspect the wear feeder sensor Possible causes include multi sheet strips in the tray and replace if they are worn feed or pre staged media in the tray 200 33 Page from tray 1 did not reach the input sensor after Verify that the pick tires are clean not worn or filled multiple attempts Page did make it out of the tray at with paper dust Replace the pick tires if necessary least as far as the manual feeder sensor Possible See ACM pick tire roller removal on page 4 3 cause is that the page stalled at the alignment gate The alignment roller may be binding Call the next 200 34 Timed out waiting for page from tray 1 to reach the level of support input sensor after multiple pick attempts but the page was later detected at the input sensor while waiting for any page s ahead to clear the paper path Possible cause is that the page is delayed at the alignment gate 200 35 Failed to create hsync during auto alignment Check the p
126. then check the LVPS HVPS See LVPS HVPS service check on page 2 25 Fuser power cable LVPS HVPS If there is no continuity then disconnect the fuser power cable at both ends and check Fuser each conductor for continuity Replace cable if necessary f the cable tests good then replace the fuser Reconnect the cables turn the printer on and at amp 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on pin 1 then see Controller board service check on page 2 22 for more information Disconnect the thermistor cable from J12 on the controller board Measure the resistance across the ends of the thermistor cable AN Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 400K ohms when cool and 1K ohms hot Fuser LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Disconnect the power cable and open the LVPS HVPS enough to test the switch The switch will show continuity across the conductors with a meter when the switch is on If the switch is good then see Dead machine service check on page 2 24 for more LVPS HVPS diagnostics HVPS portion of board Problems with the HVPS are exhibited in the print quality See Print quality service checks on page 2 30 for more information Diagnostics information 2 25
127. ting the test is in progress DRAM Test XxxMb PBHHHHE F dHHHHE xxxMb represents the amount of installed DRAM memory in MB P 4HHHHHE represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F 4HHHHE represents the number of times the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 2 Once the maximum pass count or fail count is reached the test stops the power indicator is turned on solid and the final results display If the test fails then the message DRAM Error displays for approximately three seconds and the failure count increases by 1 3 To stop the test before it completes turn off the printer 3 8 Lexmark E360d E360dn 4513 420 430 Duplex tests The following tests are used to determine if the duplex is working correctly Quick Test Top Margin Left Margin Sensor Test Duplex Feed 1 Quick Test The Quick Test contains the following information on a duplexed page Print registration settings Alignment diamonds at the top and bottom Horizontal lines to check for skew General printer information including current page count installed memory serial number and code level To print the duplexed Quick Test page 1 Select Quick Test from the DUPLEX TESTS menu 2 Select Single or Continuous by pressing 3 Press
128. tion the printer is flushing data an error message is displayed Ensure the correct PostScript driver is being used The printer doesn t have enough memory to print the job Install more memory Printhead service check Note New printhead must be aligned See Printhead assembly electronic adjustment on page 3 16 FRU Action Turn the printer off Disconnect the printhead cables from J8 and J100 on the controller board AN Turn the printer on with the front door closed On the controller board verify 5 V dc on pin 10 at J8 and 5 V dc on pins 1 2 and 3 at Printhead J100 Verify grounds on pins 2 4 and 7 at J8 and on pin 4 at J100 f voltages or grounds are incorrect then check the controller board See Controller board service check on page 2 22 for more information f voltages are correct then replace the printhead comes with cables Transfer roll service check FRU Action Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings Do not try to move the left spring The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspec
129. tom Type Load src with Custom String Load src size Load src type size ntenance e Load the input source with the correct type and size media Cancel the current job Replace the maintenance items and if necessary reset the printer maintenance counter enus Disabled The printer menus are disabled The printer settings cannot be changed from the control panel Note A job can still be canceled Contact a system support person etwork A network interface is the active communication link etwork Card Busy An internal print server also called an internal network adapter or INA is being reset Wait for the message to clear ot Ready Parallel The printer is not ready to receive or process data Someone pressed EX to take the printer offline Press to make the printer ready to receive jobs A parallel interface is the active communication link Performing Self Test The printer is running the series of start up tests it performs after it is turned on Wait for the message to clear Power Saver Senda job to print Press to warm the printer to normal operating temperature and display the Ready message Printing Directory List The printer is processing or printing a directory of all files stored in flash memory Wait for the message to clear Printing Font List The printer is processing
130. uality pages Prt Quality 5 3 3 ee ee eee eee ee eee 3 3 Panel MEDIIS sis dte wu que vd P dup o dra dort qi banus IIb id 3 3 PPDS Emulation Rad ER LAUNE Deen Bad LR EX RE NODE 3 3 Demo MOSS D bal ec bd iod 3 4 Factory 22a cbe 3 4 CONSONO 0 22 ebd med 00005 0 qr Rd 0 tol eius 3 4 Font Sharpening eee cee neta wed a een 3 4 Exit Configuration Menu Exit Config Menu 3 4 DiaQnOStiCS eui ua rasa dee e RN ER Rs Rad 3 5 Entering Diagnostics menu x aai koc CR 3 5 UL Lh mori me rrr a 3 5 s iui cibum c qnd AR ea ap COR ER 3 6 dread qa go e Sao adele Pase 8 pipa dete quaai 3 7 Hardware tests eda ee nae OG COE RR OUO CR Ra 3 8 AR ee
131. ukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid p 7 milliwatt som arbetar i v gl ngdsomr det 655 675 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r laserstr lning ver Klass l niv vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven service tg rd Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i b lgelengdeomr det 655 675 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse l niv under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Notices and safety information ix 4513 420 430 Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe I 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compl
132. ust printhead Adjust printhead clockwise counterclockwise Le Le Qui Qui Pri Pri 8 After obtaining a properly adjusted image on the paper tighten all three screws Note The printhead must be aligned electronically See Printhead assembly electronic adjustment on page 3 16 3 18 Lexmark E360d E360dn 4513 420 430 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until the part is ready to be installed into the printer Make the least possible body movements to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if the ESD sensitive part needs to be put down for any rea
133. ve the top cover See Top cover assembly removal on page 4 61 2 Remove the rear door and rear cover See Rear door and rear cover removal on page 4 54 3 Disconnect the narrow media sensor cable and the reversing solenoid cable A 4 56 Lexmark E360d E360dn 4513 420 430 5 Remove the solenoid cable C through the opening C D 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation Repair information 4 57 4513 420 430 Right side cover assembly removal Note Leave the front cover closed when removing the right side cover assembly 1 Remove the one screw A from behind the paper tray 4 58 Lexmark E360d E360dn 4513 420 430 3 Press the latches C 4 Rotate the right side cover assembly out and remove Repair information 4 59 4513 420 430 Toner level sensor removal Open the front access door Remove the right side cover See Right side cover assembly removal on page 4 58 Disconnect the toner level sensor cable A from the controller board Squeeze the lower tabs B of the toner level sensor and push it from its holder B A 5 Remove the toner level sensor through the inside of the printer Note The toner level sensor must be installed properly or the printer will not function 4 60 Lexmark E360d E360dn 4513 420 430 Top co
134. ver assembly removal Open the front access door Remove the left side cover See Left side cover removal on page 4 23 Remove the right side cover See Right side cover assembly removal on page 4 58 Remove the rear door and rear cover See Rear door and rear cover removal on page 4 54 Remove the two screws A from the left side of the printer 6 Remove the two screws B from the right side of the printer Repair information 4 61 4513 420 430 7 Liftthe top cover and remove Note Be sure to lift the top cover assembly from the front to remove During reinstallation be sure the exit guide and the paper bin align correctly A mismatch can cause paper jams 4 62 Lexmark E360d E360dn 4513 420 430 Transfer roll removal Note A flashlight may be useful to remove the transfer roll 1 Open the front access door 2 Atthe right side of the transfer roll squeeze the holder arms A with the left hand while lifting Stop when the holder is unlatched 3 Atthe left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removeable but can be dislodged The spring included with the FRU is to be used only if the old right side spring is damaged or lost Both springs must
135. y 1 Tray 2 option Check tires for debris If tires are new then try reversing each on its hub Check side guides on Tray 1 and Tray 2 Guides set for a full stack of media may be too wide when the stack is short 2 28 Lexmark E360d E360dn 4513 420 430 Media trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excessive heat can cause media treeing problems poor stacking or curl Print the menu sheet found under Utilities Look at the media settings Some such as card stock or rough texture may require a higher fuser temperature which leads to more of these problems except stacking in plain paper Change settings using the printer driver Use the local printer setup utility included on the CD to change the NVRAM settings Try a different ream of paper Moist media has a higher tendency to crease treeing and curl Parallel or USB port service check 1 Bom Perform a print test to make sure the printer prints correctly Verify that the indicator light is on then print the menu settings by selecting Print Menu under Utilities Be sure the printer parallel cable is designed for bidirectional printing Be sure the user s application is set up correctly If the internal print test page prints correctly the user s applic
136. y 1 or feeder failed when media was in the source while the other sheets were committed to the paper path 251 19 Media never reached the input sensor from the manual feeder 251 20 The media in the MPF has been pushed in too far Remove the media realign the stock and re insert Do not let the top sheets to go beyond the wear 251 21 The media in the MPF has been pushed in too far strips 2 14 Lexmark E360d E360dn Service error codes 4513 420 430 Service error codes are generally non recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition Error Description Action Engine software service errors 902 xx Engine software error Replace the controller board See Controller board service check on page 2 22 DC pick motor errors 914 00 DC pick motor error 914 01 Lost encoder feedback Transfer service errors 917 xx Transfer service error Replace the transfer roll See Transfer roll service check on page 2 37 Fuser service errors 920 00 Under temperature during steady state control 920 01 Fuser took too long to heat up after transitioning to new enhanced mode 920 02 Fuser fell too far below desired temperature while printing 920 03 Fuser too cool while checking for slope change 920 04 Fuser too cool when heatin
137. y be partially blocked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear on the front or back of the page Make sure the media is straight and unwrinkled Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 33 for more information Vertical or horizontal streaks appear on the page 0605 BCDE BCDE Vertical streaks Something could be caught between the PC kit and the fuser Check the paper path around the fuser entry Try a different toner cartridge Vertical white lines may be caused by the laser beam which may be partially blocked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Horizontal streaks The toner cartridge or the fuser may be the cause due to excessive page count or defect Replace as needed If the lines are parallel and match the two intended ghost images then the Form Type may be incorrectly set Check those settings The PC cleaner sump may be full Replace the PC kit 2 34 Lexmark E360d E360dn 4513 420 430 Print quality problems Continued Problem Cause action Toner smears or rubs off the page Toner is not

Lexmark E360d, 4513 Service Manual

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