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Intelligent Switch Partitioning

1. 4 517 673 4 016 509 644 00 01 03 a 4 402 6 211 11 989 1 693 4 705 Avg Duration Min Avg PDD Sec 4 1 3 1 3 5 3 1 3 81 i 2 9 3 2 27 3 4 2 6 i 23 428 10 393 07 38 658 51 840 17 933 24 382 4 Refresh Main screen is vertically divided into two functional parts Total of Calls Completed Calls ASR ACD Min Total Duration Min Left pane is a data filter menu All reports and graphs are using Left pane Filters Right pane is a reporting screen showing hourly statistics for selected traffic including ASR ACD and PDD values Right pane also has 2 graphs representing data in bar or line graph format 1 1 4 Left Pane of Main screen of the Interface Left pane allows user to filter data for graphical representation and over 50 traffic reports Blank field means no filter applied To display new data on the right pane press button on the bottom of the right pane Date and Time Filter Choose a date from drop down System runs on GMT menu and adjust time Default Sea time zone is specified there End Date Destination Additional Data Filters can be mixed in all possible ways Client Carrier InTG Out TG Use New Billing i Shortcut to CDR search using defined filter Shortcut buttons for Today Yesterday Whole week gt Whole Month And Time Zone conversion 1 1 5 Switch default time
2. Lr i In this case 2 routing labels RL have to be defined for destination X one that contains all carriers named destinationX_all and the second one with only 2 carriers destinationX_cheap E With the 2 RLs defined the incoming calls for the 3 clients can be routed in the following manner en u ROULCING Label a eae ROWULINO GAJE Lieni 2 gt destinationX_a11 A des tinationx_cheap If for instance Carrier D lowers its rate for destinationX to 3 0 cents they should be given the highest priority for the route This can be accomplished easily by using the routing interface as described in Clause 1 3 2 3 Note that nothing has to be done in the incoming calls routing This saves time in the case a large number of clients are interested in destinationX 1 3 4 Grouping Clients for Routing Carrier Class defined If more than one Member will use same routing table it s advised to use Routing Class routing User may assign a Member to Routing Class via Routing gt Assign Routing Class menu Populating Routing table for Routing Class is similar to building Standard Routes for a Member and is discussed in 1 3 1 and 1 3 2 21 1 3 5 Testing Routing setup Users can test Routing setup and outbound routes prior to offering routes for sale There are multiple ways to test routes Using provided DID test number Using SIP phone or softphone Using test gateway w
3. 1 Create Routing Label that acts as a container of outbound elements Trunk Group Routing Label Partition and selection priority 2 Create Incoming Routing that allows calls to reach Routing Label container Carrier AAA Routing Label Carrier BBB Carrier CCC Example of Sequence prioritization and 3 carriers in RL 17 1 3 2 1 Creating a Routing Label container Open Sonus Routing menu screen Routing gt Routing Label te gt Description Prioritization Type Number Of Routes Per Call only for test during TDM integration Sequence TURKEY_MOB_TURKTEL_H TURKEY_MOB_TURKTELEKOM_HUBBING Proportion UKRAINE_MOB_ASTELIT UKRAINE_MOB_ASTELIT Proportion UKRAINE_MOB_ASTELI_C UKRAINE_MOB_ASTELI_C Proportion UKRAINE_MOB_INTERT_H UKRAINE_MOBILE_INTERTELECOM_HUB Proportion O gt Element Type Gateway Status DM Rule Outbound Element managing buttons To create a new Routing Label click Prioritization Type Please note Name field should not contain spaces and populate fields Name Description and Routing Label name does not define routing codes or routing destination names User may use Routing Label name after specific destination Ukraine_Kiev or after sequence of carriers Carr1_Carr2 or both Kiev_Carr1_Carr2 Description Name has informative purpose only User is free to fill any supporting information in that field Spaces and Special ch
4. SIP Two Way 38 105 229 UNLIMITED Cancelled D1 12 2011 Delete IPs TRAARBBB 526201012 4323 OuiGoing 38 105 229 UNLIMITED Processed 12 20 2010 12 30 2010 ProvisionAd TRAARB9S 7 6620100713 4323 OutGoing 38105229 UNLIMITED Processed 07 13 2010 07 13 2010 Provision Ad TRAARB5 2920100624 4323 OutGoing 38 108 229 UNLIMITED Processed 06 24 2010 06 24 2010 Provision TG TRAARBS5 1 2 2 1 New Trunk Group order Populating New Trunk Group order is self explanatory To populate multiple IP addresses as shown in example below populate IP address or IP range first and click Add IP to add it to the table 11 Note that each TG may have multiple IPs assigned to it In case of outbound TG multiple IPs are used in RoundRobin sequence with no fallback to next IP address for a single call attempt Save 1G Order Switch Member AiAtest iw Primary Inbound Remote IP Network 44 2 Netbits Protocol H323 e Direction To Way wi or Netmask nnn nnn nnn nnn Local Signaling IP 38 105 229 1 e Primary Outbound IP ERR Port 1720 Outbound Prefix 2123 Remarks IP Call Limit Inbound Hemot Subnet Out Remote IP Out Port Remarks UNLIMITED Y Add IP 2 Remove IP When order is ready click Save to schedule order for provisioning It takes about 5 minutes to complete the order and provision it in all entities such as Billing server Firewall Routing
5. ACD uses specified Value as minimum ACD defined as total number of minutes divided to number of completed calls 65 1 10 1 1 ASR Alarm Description field will be used as the subject of the generated email Make sure to specify filtered options in the descriptions to understand the nature of Alarm generated email Email field will hold one or multiple email recipients addresses Value uses specified Value as minimum ASR which will trigger Alarm email Minimum number of Calls a minimum sample of calls within 30 minutes interval that will trigger Alarm generation email We do not recommend having value less than 30 1 10 1 2 Average PDD Alarm Description tield will be used as the subject of the generated email Make sure to specify filtered options in the descriptions to understand the nature of Alarm generated email Email field will hold one or multiple email recipients addresses Value uses specified Value as maximum PDD which will trigger Alarm email Minimum number of Calls a minimum sample of calls within 30 minutes interval that will trigger Alarm generation email We do not recommend having value less than 30 1 10 1 3 Average Duration Alarm Description tield will be used as the subject of the generated email Make sure to specify filtered options in the descriptions to understand the nature of Alarm generated email Email field will hold one or multiple email recipients addresses Value uses specified Val
6. Mo Flag Map defined W Remove and From destination name Cancel Stark Follow instructions in the red and designate columns for data For TOD and DOW rates please have multiple rows per code defined Clicking Start will create a CSV file on your Desktop Important To verify that all data was parsed properly we strongly encourage to re check manually that all codes have been properly converted to CSV file 39 1 6 2 Checking existing rates All rates that were input into the system are stored with respective Effective Dates History of all rates may be looked up per one carrier or per all available offers Please note that system will only show Rates that were provisioned into the system Maintaining accurate rate table in the switch is the responsibility of User Look up for all available rate offers to a particular destination is effectively showing Least Cost Routing LCR option that User may implement in routing Please note that strictly following LCR may not provide the best quality of service 1 6 2 1 Looking up historical rates to single Destination Carrier Rates ee a Bd 4 Refres Show LCR Export E Destination Dialing Rate Effective Min Qura Increm Hours Days Flag a UKRAINE MOBILE MTS 30066 0 0 00 05 04f 1 0 23 hMon S 1 AS UKRAINE MOBILE UMC 5 KRAINE MOB MTS 38066 0 1190 11 04 2 5 KRAINE MOBILE UMC 38066 0 0533 11 01 2 5 KRAINE
7. Seq Seq Seq seq OROUTE seg O RO0UTE seg O Manual Routing as shown in line one specifies that system has a Route but it s defined through older Incoming Routing screen and hence carrier sequence cannot be determined No Route tells that route is explicitly provisioned for this code but there will be no outbound Carrier Such call will be released with 3 No Route Destination Internal Sequence options Clicking on Rule cells will bring down Sequence selection choices RoundRobin 40 40 20 and 70 20 10 are to be used with 3 routing selections RoundRobin 70 30 and 90 10 to be used with 2 routing choices Only sequence can be used with single choice 15 1 3 1 1 No Loss function defined Automated LCR generation is designed in a way that system will only suggest routes for each Dialing Code where sell price is higher or equal to buy price Only active Carrier Rates will be shown as defined under SwitchMember menu System will convert offered termination rates to a common currency and will apply Quality Flag using financial formula to predict highest resulting profit Defined No Loss routing rules are static Routing rules WILL NOT change with changes in Carrier Client rates Rerun Incoming LCR menu and update routing using new suggestions 1 3 1 2 Copying LCR suggestion to production routing Clicking on button in Copy LCR column will copy suggested LCR entry for that code On the bottom of t
8. 7 i TAT aa in no mB 27 ra 35 There s no option to modify Carrier Codes assignment All changes can only be done through Carrier Rate upload function under Billing Menu see 1 6 2 System allows User to Export Dialing Codes to an HTML or MS Excel file in two formats Rate Format Destination Marne Dialing Codes Afghanistan 01193 0119370 Afghanistan Cell Roshan Dl 19379 Albania 01 1355 Albania Cell 01135538 01135568 01135569 Table Format Afghanistan pl 193 Afghanistan Dl 19370 Afghanistan Cell Roshan pl 19379 Afghanistan Kabul Dl 1932 Alb ania Dl 1355 Both formats present the same data and may be used for analysis of current Dialing Codes allocations 36 1 6 MANAGING BILLING Prerequisites Provisioned Trunk Group Correctly set up Dialing Codes R amp R Billing system is designed for intercarrier billing Billing System allows to automatically generate Billing Reports based on system CDRs provisioned Carrier rates Dialing Codes and rounding increments Maintaining input parameters up to date is critically important to produce correct Billing Reports and Transaction Alerts Please refer to Upload Carrier Rates and Client Rate R amp R Billing system is using real time data feed from Sonus switches Calls are billed upon end of a call session hence it s recommended to delay billing at least two hours after the end of a billing period to allow active calls to complete and be accounted Billing system
9. INCOMING Routine RUES nz iu Zee tis wean EEE cues NEE ed oud ead SA tae 26 LAS IS OUTING BAMBI S cs 2 1 3 3 1 Two Routing Labels for the same destination ooooncccnnnnnnonnnnnnnnnnnnnnnnanonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnncnnnnnnnnnns 27 1 3 4 GROUPING CLIENTS FOR ROUTING CARRIER CLASS DEFINED seeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 21 133 TESTING ROUTING SETUP apn A A ree tee 28 Dek Generol Inles FOF LES INE PIO CC tos 28 1 4 MANAGING TRUNK GROUPS SWITCHMEMBER TRAFFIC sssssssssssccccccccccccccssssssssssscscscescossssees 29 FAA Modifye TRUCOS idas 29 42 ENADUN O DISADIIS SWILCHIVICTNDCT cai 29 LS MANAGING DIALING CODELISTS auo aAa Aaa aA AaS cua IAEA 31 1 5 1 Preloaded Master Country and Destinations list ib dit ds a ct it daa 31 1 32 MANAGE MASTER EIST DESTINA TIONS lio 32 LI Managing Master Dialing COGCS esis Sone St e ee TEE 33 1 5 3 1 Adding a Dialing Code to a Master List Destination oooonnnccncnnnoncnnnnnnnnnnonnnnnnnnnnnnnnononnnnnnononnnnnnnnrnnnnnnnss 33 1 5 3 2 Bulk upload of Dialing codes to Master Table ccccccccccccccccccccccceee cece cece cece cece cece cece eee EEE EEE EEE E ESSE SEES EEE EE DEBE BEEBE 34 1 5 3 3 Editing Deleting a Dialing Code to a Destinati0N oooooooonnnnnnnnnnnnnannnnnnnnnnonnnanncnnnnnnnnnnnnnnnnnnnnnnnnnnccnnnnnnnnnos 35 1 5 4 CARRIER SPECIFIC DIALING CODES AND DESTINATIONS ccccceeeeeseeees
10. IP packet For example IPX can be encapsulated and transmitted via TCP IP International telecommunication standard for sending analog and digital data together over telephone copper wire or other media Minimal signal propagation delay Least Cost Routing Routing mechanism that carries traffic over the cheapest rate first disregarding quality parameters The worldwide system of interconnected telephone networks and services Also called POTS plain old telephone service Real Time Conferencing Protocol Support real time conferencing for large groups on the internet It has source identification and support for audio and video bridges gateways Supports multicast to unicast translators Real time Transport Protocol An IETF standard protocol for IP telephony services that supports interactive user sessions and multimedia transmission The standard TCP IP protocol used to send and receive email on the Internet Is the process of generating and exchanging information between components of a telecommunications system to establish monitor or release connections call handling functions and to control related network and system operations other functions The system used in the public switched telephone system for setting up and managing telephone calls and providing services SS7 uses a separate channel to send signaling information making call processing more efficient and secure A 1 544 Mbps point to point dedicated digital circ
11. MOBILE JEANS 38066 0 0435 05 04f2 5 KRAINE MOBILE MTS 5 KRAINE MOBILE MTS 66 a 3 110442 a hi hi cn co PF 1 EGIUKRAINE MOBILE UMC 38066 0 1220111 04 2 5 O UKRAINE MOBILE UMC 38066 0 0435 11 01 2 5 Z a ATJUKRAIME UMC MOBILE 38066 0 0500 11 01 2 FPL Per PPR IE a E aeee L J E i Y 3 In order to check latest and all preceding rates to single Destination Carrier pair populate both Member Name and Destination Name fields From this menu User may also modify Quality Flag and change rate for any future date 40 1 6 2 2 Looking up LCR table User may look up currently provisioned Carrier Rates and compare rates offered Billing gt Carrier Rates gt Carrier Rates menu is shown below E S Export Destination Dialing Rate EffectiveD ate Min a a Hours Days Flag KAZAKHSTAN MOBILE PRO 0 0672 112 012010 nie 5 0 DXT KAZAKHSTANWOBILE 7708 soou i i ozaman 5 0 5 0 5 0 5 0 5 0 5 0 IB KAZAKHSTAN CELL KART 7705 0 0999 04 28 2009 1 1 0 23Mon 50 5 0 R RUSSIA KAZAKHSTAN MO 7705 01110 11 01 2009 1 1 0 23Mon 50 5 0 5 0 For this menu a Dialing Code must be filtered out Show LCR will show rate to selected code for all Carriers regardless if they offer this code explicitly or not 1 6 2 3 Exporting LCR table Target rates Users may export LCR table for all destinations to use as a
12. as longest match for all numbers that do not have explicit routing rule Note Be careful with routing to None for production Clients as you re opening all traffic for those Clients 1 3 2 8 Choosing Element Type for Incoming Routing Rule There are 3 Element Types for Incoming Routing Partition routes incoming calls from another R amp R Partition Member multiple Trunk Groups may be arranged under Member The Incoming Routing Rule created for Member will be applied to each Trunk Group that belongs to it 24 Routing Class an inbound container of Routing Rules that can be assigned to a Member Members that are assigned to Routing Class are sharing same Routing Rules and cannot have Individual Routing rules 1 3 2 9 Populating Fields for Incoming Routing Rule Creating an Incoming Routing Rule for Partition Member or Routing Classis is same All Codes for Selected Destination option allows routing all or selected dialing codes for defined Master Destination in one click Dialing codes associated with MasterDestination can be viewed or edited under Dialing Codes menu Individual Dialing Code option allows User to route based on Destination National code prefix This rule is also used for routing all numbers within the country by leaving Destination National field blank Destination Country The Switch Management Interface has a preloaded list of countries and associated country codes User has to pick a count
13. engine Note You need to restart User Interface to have new SwitchMember displayed in Routing Window Creating first Outbound or Bi Directional TG for Member will also trigger creation of Carrier Routing Label named XXX0 where XXX is a 3 letter Member ID This Routing Label will be used by LCR automated routing IMPORTANT Do not change Carrier Routing Label in a way that would allow termination to other Carriers This will disrupt LCR logic and may lead to financial losses For VoIP Trunk Groups the following attributes are manageable via User Interface Create VoIP trunk group Manage IP addresses per TG Manage outbound port Limit number of concurrent calls per TG Manage in out tech prefix Block Unblock Trunk Group 12 1 3 ROUTING PROCEDURE Prerequisites Defined Switch Member Provisioned Trunk Group Routing procedure specifies rules for directing traffic from Inbound Trunk Group to Outbound Trunk Group Without routing rules default Switch will not route traffic User has to define allowance rules in order to pass traffic Understanding Call Flow within the Switch Inbound traffic is verified for originating IP address destination IP address destination IP port protocol and technical prefix If all parameters match provisioned parameters traffic reaches your system and call attempts will be recorded Il Switch strips off inbound tech prefix and presents number for billing and reporting purposes in E 164 format Countr
14. every subscriber in the world A device that manages an IP network supporting all gateways user profiles and authentication A gatekeeper is defined by the H 323 standard VoIP device that can interconnect networks with different incompatible communications protocols The gateway performs a layer 7 protocol conversion to translate one set of protocols to another A gateway operates at OSI layers up though the session layer Gateways bridge H 323 conferences to other networks communications protocols and multi media formats Internet Protocol The IP part of the TCP IP communications protocol IP implements the network layer Layers of the protocol which contains a network address and is used to route a message to a different network or subnetwork IP accepts packets from the Layer4 transport protocol TCP or UDP adds its own header to it and 68 Main Screen IP Tunneling ISDN integrated services digital network Latency LCR Payload PSTN public switched telephone network RTCP RTP SIP session initiation protocol SMTP simple mail transfer protocol Signaling SS7 T1 TCP TCP IP Tech Prefix TDM signaling delivers a datagram to the Layer2 data link protocol It may also break the packet into fragments to support the maximum transmission unit MTU of the network Start up screen of Switch Management Interface See Clause 1 2 IP Tunneling means carrying a foreign protocol with a TCP
15. in preparing Client Billing in the system Master Destination list is the same for every Client within the Partition Your partition has a preloaded set of A Z List however it s a responsibility of a User to check and maintain accuracy of such data For customers migrating to managed service existing business we highly recommend to upload own A Z list before initiating the service This will ensure smooth traffic and billing data migration System supports multiple Carrier Dialing Code Lists each Carrier has its own Dialing Code structure that can be imported to the system via Carrier Rates Upload See Clause 1 6 1 Dialing codes are matched by the rule Longest Match which means that if the system has 3 defined Dialing Codes India 91 India New Delhi 9111 India New Delhi 2 91112 And Dialed number was 9111255468 that number will be associated with Billing Destination India New Delhi 2 as it s the longest match for the record 1 5 1 Preloaded Master Country and Destinations list SwitchMembers Dialing Codes Billing Tools Routing Countries Destinations Minutes Dialing Codes Export Dialing Codes Carrier Dialing Codes New Billing New System comes with a preloaded Countries and Destinations list 31 Provisioned Countries are accessible by clicking Countries menu Country list cannot be modified by User and serves for information purposes only If you feel that Country shal
16. originated and terminated VoIP only IP PSTN traffic originated VoIP and terminated via TDM connection PSTN IP traffic originated via TDM connection and terminated on VoIP PSTN PSTN traffic originated via TDM connection and terminated by another TDM connection Calling number ANI CLI as received from originating Gateway Calling number ANI CLI as sent to the originating Gateway Shows the called number as it is received from the originating party including any tech prefix Ex Tech prefix country code destination national the number Shows the actual called number as it is sent to the terminating party including any tech prefix Ex Tech prefix country code destination national number Number of audio frames per voice packet Please refer to Troubleshooting Guide for detailed explanation and to VoIP Settings for list of available payload sizes and codecs in the partition It identifies the specific route as created in Routing Sonus Routing Routing Labels CDR Search In Out Summary In Out TG Attempts Originating terminating party IP address corresponding TG name Provisioned inbound prefix follows IP address Number of call attempts that reached the switch and were authenticated 60 Completed ASR Duration Min The number of calls were completed Ratio of calls completed to call attempts Total of minutes completed CDR Search Disconnect Reason Summary Calls Percenta
17. per call attempt 100 Profit Index adds benefit analysis into the routing decision Profit Index is useful for comparing carrier offers based on both quality of service and margin Carrier with consistently higher PI is providing more value per each call attempt PI is calculated as QOS Sell Rate Buy Rate and shows expected profit in US cents per call attempt Based on PI value partition clients are encouraged to perform routing changes to maximize net benefit Example to use QOS and Profit Index report 1 Run Financial Report and export data into spreadsheet application 2 For example the following output is given some columns are skipped for simplicity po tient Carrier Sellrate Buy rate Margin ASR___ ACD__ QOS _Profit Index 3 Analyze QOS 48 QOS provides aggregated quality information Comparing QOS s provides better information rather than comparing ASR and ACD individually From Example we clearly see that CRR2 provides most minutes per call attempt even though it does not have highest ASR Actually CRR2 provides 82 quality increment over CRR1 QOS analysis shall be used to eliminate carriers with under par performance Generally QOS values below 100 for fixed networks and below 50 for mobile networks are considered to be wholesale quality 4 Analyze PI PI provides another layer of information analysis From the table CRR3 provides best rate to the destination while others are definitely m
18. zone and TimeZone function Call records are stored in default system time zone Default system time for USA New York switch is New York Time EST GMT 5 or EDT GMT 4 Default system time for Frankfurt switch is GMT Default system time for Tokyo switch is JST button brings up a world time zone menu that simplifies adjustment of Billing Period for different time zones If User wants to create a report for timing other than default it can be done by changing time fields in Date Filter manually or using function to have system automatically recalculate preselected Time interval to a required time zone For automatic conversion First select Dates and Time in Date Filter as required disregard time zone Then click TimeZone button and select desired Time zone and choose Convert Time zone conversion Switch Local time zone Us AEastern Standard Time Convert To Timezone Pick a desired time zone and GMT 1200 0 q ___ convert preselected time to selected Zone 1 1 6 Right pane of Main screen of the Interface Graph options Attempts Completed calls bar chart Completion_New Migutes New TG Usage Completion Ratio AU Hi Minutes line graph Channel usage ER ais POLA d Ps Lh 10 000 i i i i i i i f i i oO cl az 03 Hp as 06 OF 08 0a 10 11 12 13 14 15 16 17 18 14 20 ral FF 23 Hours Number Of Calls Hourly stats for BB Attempts Completed filte
19. 282006 00 00 00 END Date 07 12 2006 23 59 59 EST nene E Chosen Cin Usage Summary Usage sorted by Destination Calls N Destination Name Belarus O Belarus Minsk 175 7 19 1 0 1600 3 0560 Bulgaria 2 71 00495 03515 Bulgaria Cell 83 45 1773 0 0000 0 0000 Bulgaria Cell 89 25 25 5 0 0000 0 0000 Missing Rate in Ge orgia 3 15 7 0 0360 0 5652 Billing Usage Summary by Day of Month Date Day Of Month Calls Minutes Rate Amount 074 2 2006 WEDNESDAY 1 280 13 3742 0 0356 476 i Total 1 280 la 3742 476 7469 ul Usage Summary by Trunk Groups Trunk Group Calls Minutes Rate Amount 199 11 T97 9520 0 0 0043 40 936 199 6 Aes 3 6342 0 1131 435 210 a Total 1 280 0 133742 476 7469 al Report by Usage Summary shows Usage per Destination and replicates the Usage By Client Destination report Additionally Usage Summary report shows usage by Day of Month and Usage per Trunk Group 46 1 6 5 Financial Status Report Prerequisites Traffic through partition Correctly set Dialing Codes Provisioned Billing data Financial Status shows estimated Revenue and estimated Cost Financial Status window reports an estimated Gross Profit for the filtered set of data User defines data filters on the left pane of the Main Screen see Clause 1 2 2 Billing Interface allows User to check Financial Status per Client Carrier Country or Destin
20. 6 132 0138 9 7788 0 0060 Ukraine Ukraine Mobile 95 2 322 350 0890 0 0830 206 6758 Ukraine Ukraine Mobile 96 43 50 0890 0 0850 3 8359 93 6635 0 1724 0 0040 Ukraine Ukraine Mobile 96 160 950 0890 0 0810 14 3112 13 0248 1 2864 0 0080 Ukraine Ukraine Mobile 97 24 0 0870 0 0850 21489 20995 0 0494 0 0020 Routes with Ukraine Ukraine Mobile 97 2 512 950 0870 0 0810 218 6223 203 5449 15 0774 0 0060 negative margins Ukraine Ukraine Mobile 97 5 567 8 0 0870 0 0860 484 3812 478 8136 5 5676 50 410 e 8 Ukraine Ukraine Nicolaew 145 490 0708 0 0710 10 3226 10 3518 are in red Ukraine Ukraine Odessa 0 950 0600 0 0520 0 0300 0 0260 0 0040 0 0080 Ukraine Ukraine Odessa1_ 95 8 0 0600 0 0520 5 7480 4 9816 0 7664 0 0080 Ukraine Ukraine Odessa R 146 50 0750 0 0710 10 9575 10 3731 0 5844 0 0040 Ukraine Ukraine Rowno 362 667 450 0750 0 0640 50 0400 42 7008 7 3392 0 0110 Ukraine Ukraine Simferopol 439 950 0750 0 0650 32 9925 28 5935 4 3990 0 0100 Ukraine Ukraine Zaporozh 79 8 50 0750 0 0720 5 9850 5 7456 0 2394 0 0030 Ukraine Zaporozhie 187 4 0 0750 0 0720 14 0400 13 4784 0 5616 0 0030 Uzbeki Uzbekistan Tashk 186 1 50 0520 0 0500 9 6772 9 3050 0 3722 0 0020 Uzbeki Uzbeki
21. 620098 1 Same There are three ways to add information to the Draft Manually using Change Offered Country List Copying rates of other Client Uploading prepared file Manual addition will work best if you add rates to few Destinations Copying rates fits when you have multiple Clients sharing identical rate offers Uploading file is best for Clients migrating billing information from other systems 1 6 3 2 Manually adding Client Rates Clicking Change Offered Country List will bring new window listing all Destinations provisioned in the Master Dialing Code list User can select destinations and move them to list of offered Destinations It s highly recommended to offer entire countries to make sure that no breakout left behind creating a potential risk of becoming a victim of cherry picking Multiple destinations can be selected with CTRL Click or Hold and Drag mouse operations Chosen destinations will appear in the Draft window where required rate can be manually entered double click on Rate and press enter when done 43 Destinations offered to Arbinet ARB 2222222200 a BA Available Destinations Destination Mame Afghanistan fghanistan Cell Roshan lbania 355 lbania Cell Other 35568 lbania Cell Vodafone 35564 lbania Tirana 3554 lqeria lgeria Cellular merican Samoa ndorra ngola nguilla ntarctica ntigua rgentina Argentina Buenos Aires wW Add to offered list Dele
22. Intelligent Switch Partitioning 111 Town Square Place Suite 601 Jersey City NJ 07310 Tel 212 221 0057 Fax 917 534 6069 C a a S Managed Telecom Servi O e R amp R Managed Telecom Services Switch Partition User Manual Rel 3 05 This Manual provides operation reference for R amp R Switch Management Interface operation This Manual does not provide guidance for Troubleshooting and TDM trunk group provisioning For this information please refer to respective guides GENERAL CONGER Scala 4 4 SWITCH MANAGEMENT INTERFACE io 5 Kids User IME ra CTA SAO Nao 5 Dh ASer TOS A E E E A E ERA E A E 5 Fel S MON NA A gasses t a a a N E E a EERS 6 LAA Let Pane Of Mam SCreen Of Me asa 6 LLO SWwieh dejanlt time zone and Timezone a TAJO Riehnt pane Of MATA CEE ME ca 9 1 2 PROVISIONING MEMBERS AND END POINTS cccssssscssssscccssssccssssccssssccscssssccssssccscsssscssssssccsessees 10 LL MANAGING SW CALMEMBERS di e eaor 10 Liz dl CPC MS Wil Givi einer Cn A AAA id 10 22 CREA UNG TRUNKGROUES canada dde diia datada 11 ED ZA NW Trunk O FOUD O SARA AA ASA dead 11 1 3 1 AUTOMATED ROUTING WITH NO LOSS LEAST COST ROUTING LCR SUGGESTION ccoccccoccnnccnnocnnoccnnccnnacaniccnnncnnns 14 LALA NOS L 0 SS FUNCHON AMS AAA ds 16 1312 Copying LER sue reson to produchon TOUTING id A A dad 16 1 3 1 3 Making Manual Changes to Automated Routing oocccccncnnnonnnccnnnnnnnnnnnnononnnnnnnnnnnnnonnnnnnnnnnnnnnnnnn
23. TROUBEESHOOT N Gui a il 57 EO de USNE LDPR SCONCH MISA A A A AAA A A td 57 ESA ACORSC I LNS idad 38 Tel LOOKIN UPC DIG VAS AA AAA RA EEO 59 1 8 1 3 Description of retrieved data in CDR Search Menu oooooooooonnnnnnnnnnnnnnnnononnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnncnnnnnnnnnnnns 59 TZ SUININGALY DY COLL LV DC FEO A AAA AA AAA AA A ee 61 1 03 ZENO completion DY Destinati ori FEDORA ee 62 1 8 4 Zero Completion by OutTG Destination repoftt a a awe 62 LD CAUS WIT LOND UUAN OTOP OIT AAA A A A 62 PSO EXPORT CDRS aseron a E E od dono 62 LEOAS hucre Of EXOTIC EDR ihn AAA A A OA EEE 63 19 TRAFFIG REPOR E MENUS 0 a eaa e a E aeaa aaa 64 LITAS of OVGUGDIC re porr SrO A AA ARA AAA 64 LO AWA RMN TERRA CU oora AE ASES E aa ES 65 ELO 4 TV PCS OF GVOUADIC ALTOS tien 65 YEA HO RU ES ASA o rs cesta 66 PAO AD Average PDD AMA ec de ol cursus 66 TAO TD AVera ze DUTA ON ALATI anA o05 Gae RON DAO 66 LIOM IGNEOUS A tasca ado a beds ca 66 2 MOST COMMONLY USED TERMS DEFINITIONS o coooncincccncccccconccccoccccnociconococoncconococccononononcnoncconcoconoconononoss 68 1 GENERAL CONCEPTS R amp R service is positioned as a turn key voice traffic management system that includes all hardware and software needed to successfully operate the business Next Gen switching platform based on Sonus GSX9000 switches o Support of all TDM and VoIP protocols o IP IP TDM IP IP TDM TDM TDM switching o 1 deployed next gen switch with highest standards of relia
24. Target List Target List takes actual traffic data to compile a list of destinations along with rates and quality parameters To produce such report do the following 1 Define Filter selection on the Main Screen 2 Run report Billing gt Average Cost by Destination Report can be exported to Excel 4 1 6 3 Managing Client Rates Client Rates are rates that your offer to your Originators Buyers Rates are assigned per Destination Name from Master Dialing Code list see Clause 1 5 2 Your billing data for Clients can only be accurate as long as you maintain Master Dialing Code list according to your sales offers Client Rate interface provides convenient tools to export rate changes and prepare them for emailing to Clients Using Client Billing and rate update changes from the system simplifies your routine work and limits possibility of an error Client Rates process consists of two steps Creating Client Rate offering Creating Draft Effecting Client Rate offering Approving Draft 1 6 3 1 Creating Client Rate Draft Access Client Rate screen by going to Billing gt Client Rates gt Edit Client Rates Select Client click Refresh to see history of Rate Updates Client Rates Status Created Date Approved Date Job Status Job Start Job Finished Reprocess Count Approved 06 07010 11 45 16 08162010 15 07 34 Processed 08162010 15 13 43 0816 2010 15 13 43 0 Approved 02 05 2010 13 03 19 02 05 2010 13 06 25 P
25. _ E ENO ROUTE To DESTINATION Aenal Eer le ae PL 0005 07 19 2006 15 20 38 01144794723450 UNEN NO ROUTE TO DESTINATION Internal G 71 4 TT CDRs Out summary in Summary Disconnect Reason Summary Hour Summary Ingress Codec Eqress Codec Type Ingress ANI Egress AMI Ingress Called Num Egress Called Numb Payload Routing Labe A lortaareceoes29 jt adTengossra pTLUntedkangoom CGP _ULaW P_G7294_ PSTN TO IP 011447947908661 0990 447947908661 20 PTLUK Cell T Mobile 6711 ULA P_G729A PSTN TO IP 011447908683923 0990 447908683923 20 PTLUnitedkinadomt e 6711 ULA UNKNOWN 00144793946031 01144793946031 PTLUK Cell T Mobile e 6711 ULA UNKNOWN 00144794723458 01144794723458 PTLUK Cell T Mobile le 6711 uray TC ER For a better viewing we have split the image into two parts to better show all the columns in the CDR Search window To be able to view all of the pertaining columns on your billing CDR screen scroll left to right with the space bar at the bottom of the Search CDR window 5 The save button will export retrieved CDRs in CSV format for editing and a more convenient viewing To retrieve large set of call attempts User have to use Next button several times Note CDR Search window results are not suitable for Billing purposes Use CDR Export function 1 8 1 3 Description of retrieved data in CDR Search menu Below is detailed explanation of wha
26. address Trunk Group VoIP Trunk maybe inbound or outbound Group 70
27. anged to Queued That means that rule for this code will be created in routing table but since one rule can affect more than one code using longest match principle we re using Preview function 16 Preview will display actual routing table as it will look after requested change Codes that will be changed by new routing rule will get status Changed Carefully review this table to make sure that Preview shows routing table as desired This function is done to simplify routing for long code tables that use same routing rules For example to route all mobile traffic for Colombia you can use just one rule for code 573 and this rule will automatically be applied to all codes that start with 573 for example 57301 57320 etc 1 3 1 6 Limitations of Automated Routing procedure Automated Routing was designed to cover absolute majority of routing rule needs however there might be some exceptions that cannot be covered by Automated procedure in this case please use Manual Routing procedure described in next Clause e Currently depth of routing is limited to 3 carriers e There are only 5 pre defined prioritization rules Sequence round robin and several types of proportion routing 1 3 2 Manual routing procedure Tools Routing Routing Label Ver 7 1 Incoming Routing Wer 7 1 Incoming Routing LCR Ver 7 1 Traffic Management Ver 7 1 Assign Routing Class Ver 7 1 Routing is based on the following steps
28. aracters are allowed Prioritization type defines selection rule for outbound elements within Routing Label Sequence will send all call attempts to the Outbound element with lowest sequence number first Calls will be redialed to next Termination elements in sequence if conditions defined in 1 3 1 1 are met Proportion will send first call attempts to Outbound Element according to a chance value shown in the interface Failed calls may be redialed further according to sequence priority Round Robin will distribute first call attempts equally among all active Outbound Elements by changing sequence numbers for available options Routing Label defines up to 10 outbound elements User may manage outbound elements with lower navigational bar after highlighting desired Routing Label 18 Sequence Outbound Element Element Type Gatewa Proportion Status DOM Rule 1 TRASZCOTG Trunk Group TRASCOTG u add 011 Sequence number for Element type Proportion Applied Digit automatic rerouting Trunk Group value for function Routing Label percentage outbound Tech Partition based routing prefix Manipulation Rule Please note that changes to Routing Label will affect all traffic routed to the given Routing Label 1 3 2 2 Automatic Rerouting function defined When a call reaches Routing Label it is routed over Outbound Element with the lowest sequence number or according to Proportion assigned In case call cannot be completed over fir
29. ation Financial Status window relies on rates provisioned in Billing The accuracy of Financial Report is dependent on accuracy of provisioned rates Maintaining correct rates in the system is a responsibility of a User Please note that Financial Report may not be 100 correct as it does not account for calls that are still active or had not been processed yet by billing application 1 6 5 1 Using Financial Status Report Sample Financial Status Report Summa ient Carrier E E EEEE De E MAA Usag ry by Cl County Destmaton Minuted cient camer Clentus Camerus D maran Ukraine Ukraine Lviv Region 161 450 0750 12 0975 0 0000 4120972540175 Missing rates are Ukraine Ukraine Mobile 39 144 4 50 1020 0 0950 14 72881 44318 1 0108 0 0070 in blue Ukraine Ukraine Mobile 39 l 7 1 50 1020 o 7242 0 0000 0 7242 0 1020 Ukraine Ukraine Mobile 50 10 4 0 0880 0 0820 0 9152 0 8528 0 0624 0 0060 Ukraine Ukraine Mobile 50 893 Q 0 0880 0 0800 78 6544 71 5040 7 1504 0 0080 Ukraine Ukraine Mobile 50 894 450 0880 0 0850 78 7160 76 0325 26835 0 0030 Ukraine Ukraine Mobile 66 1 537 9 50 0830 0 0750 4127 6125 115 3125 12 3000 0 0080 Ukraine Ukraine Mobile 67 142 4 0 0870 0 0850 12 4323 121465 0 2858 0 0020 Ukraine Ukraine Mobile 67 1 629 8 0 0870 0 0810 141 792
30. atively system may continuously monitor Client s outstanding balance using accounting information as described in Clause 55 New Transaction Alert for IRG Start Date Enabled Prepaid Amount Use Client Transactions First Alert Alerts Sent O Threshold zo Max Alerts 2 Email block blockIRGroute com Subject IRG balance is over 70 Last Alert Alerts Sent O Threshold 95 Ho Max Alerts 1 Email block blockroute com iramird corporate com Subject IRG balance is over 95 Block Inbound Voip Trunk Groups By selecting Use Client Transactions alert start date and amount will be taken from Client transaction Balance 56 Please note 1 Blocking of inbound traffic from the Client will disallow new calls to enter the system however all calls in progress will not be disconnected and will be allowed to finish 2 System periodically but not continuously calculates used traffic amount and compares it to the threshold values Since process is only close to the real time delays in alarm generation may occur It s advised that clients use conservative threshold values to avoid exceeding specified Prepaid amount 1 8 CDR MENU AND TROUBLESHOOTING CDR Menu is used for looking up CDR Records Exporting CDRs for billing purposes and find calls with specific characteristics 1 8 1 Using CDR Search menu Prerequisites Inbound Trunk Group Outbound Trunk Group Call attempts Completed ca
31. bility Traffic management system o Real time call routing including routing suggestion based on Least Cost Routing o Lossless routing option o Group routing wholesale Retail Premium with unlimited number of groups Billing system o Billing system that accounts for TimeOfDay DayOfWeek rates o Billing reports for Clients and Suppliers o Spreadsheet format and or automatic invoice generation Near real time traffic reporting o Continuously updating call statistics and preparing traffic reports o Traffic quality reporting compliant with ITU E 411 and E 425 standards o Powerful report filtering and visual data representation Carrier Rate management o Individual dialing code tables per each supplier o One click reformatting of received rate offers o Carrier rate upload function with analysis and error checking Traffic alerts o Auto generated alerts based on quality or financial usage thresholds o Alerts defined broadly or per particular route Troubleshooting o Access to TDM and VoIP call traces o Detailed CDR showing disconnect reasons and disconnect initiators 1 1 SWITCH MANAGEMENT INTERFACE Switch Management Interface SMI allows Users to have a full control over the switch operations Users may manage switch operations 24 7 with changes effective immediately SMI modules Manual Routing No Loss LCR Routing Group Routing Dialing Code Management Traffic Reporting CDR lookup Troubleshooting Quality Alarming Car
32. e header and Partner s banking information in the body When selected Carrier Auto Invoice it will generate counter invoice to simplify matching with bills received from your providers 1 2 2 Creating TrunkGroups VoIP Trunk Groups are created via User Interface while all TDM Trunk Groups must be ordered via R amp R sales representative To create new Trunk Group or review existing configuration please go to SwitchMembers gt Orders Selecting Switch Member and clicking Refresh will display existing TG configuration including Local IP address protocol TG name TG capacity limitation and other information Clicking Show Order History will display all previous orders issued for this SwitchMember as well as status of those orders a ed Trunk Groups Switch Member Arbinet ARB TG Name Protocol Inbound Prefix Local IF Capac Direction Inbound Piet Meimask Outbound IP Port TRAASRBABOSA SIP 2565 38 105 UNLIMITED TOA ay TRASRBSEA H323 38 105 UNLIMITED QutGoing Po 255 255 255 255 959 149 0398 1720 TRASRBSSES H323 P1398 105 UNLIMITED OutGoing Po 255 255 255 255 100 2 1 2 1720 Es New Trunk Group E Add IP s E Delete IPs EF Change Call Limit 4 Show Order History Orders iqnal E a ge ee E OS ZUT TUT A AT Ong a 105 ee IILI L FPOCeS SAC I Are U eal belete IFS AAA D a 588201101 SIP Two Way 38105229 UNLIMITED Cancelled 01 14 2011 Delete IPs TRAARBBB 562201101
33. employee with individual login information for security reasons All User actions are logged and will be made accessible for a review upon request User roles ADMIN all menus are visible and editable including billing information ENGINEER all menus but Billing are visible and editable ADMIN Spectator All menus of ADMIN are visible but no changes can be made to the system ENGINEER Spectator All menus of ENGINEER are visible but no changes can be made to the system ACCOUNTANT restricted access to Routing and Tools menus ANALYST restricted access to Routing Tools and Billing menus 1 1 3 Main screen Main Interface window automatically loads on application startup with filters set for all Client Carrier for current date Date Country Destination TrunkGroup Client amp Carrier CDR SwitchMembers Dialing Codes R amp R Support Billing Tools Routing Filters System runs on GMT 03 11 2014 00 00 00 v 03 11 2014 23 59 59 w Ala Destination Name All Destinations ABKHAZIA ABKHAZIA MOBILE ABKHAZIA MOBILE A MOBILE ABKHAZIA MOBILE AQUAFON AEROMOBILE SATELLITARE AFGHANISTAN Start Date End Date Country Destination Use New Billing Show CDRs 60 000 mn Number Of Call 8 s o e o lt 3 o o 8 Hour o E i a g o El i E 2 Attempts 40 000 Completion Ratio 09 10 11 12 Hours a Attempts yy Completed Completed ASR Duration Min
34. ervice Credit Limit 5 000 00 05 05 2008 Invoiced Amount 2 300 0 asogzoo8 IRG Payrentreceived Wiretransfer 2 000 00 0511212008 IRG invoiced Arnounte Invoice 2 3 200 00 O Client s current balance displayed at the bottom of the screen Total Balance 1500 0 LF Edit lf Delete Transaction Summary Start Date for Client Transaction Alert is set as of last Transaction change For fields Invoiced Amount and Bill received start date will be next day after Invoice Cut off date as any adjustments Transaction Switch Member Access Communiations w Po Date Member Type Description Amount 53 Once the client carrier is chosen and all pertaining data has been adjusted click MM to create printable invoice Edit l to edit already issued invoices T Dee In the even of an error you also have the option of deleting the invoice After all the information has been implemented such as Invoice number any additional description number of calls number of minutes and any remaining balances you are ready to print your Invoice Print invoice will save Invoice in printable file Its recommended to name the invoice with usage dates of your invoice 1 7 3 Financial amp fraud prevention alerts User may create a financial alert that will send a notification or automatically block inbound traffic per client when certain alert criteria is met Please note that R amp R Telecom offe
35. es There are two ways to route calls for Switch Member Standard routing Group routing Individual routing creates individual routing table for each Member Group routing is employed to simplify routing process when there are multiple SwitchMembers that require same routing rules To route multiple Members by the same Routing Rules User needs to create a Routing Class create routing rules for it and assign Routing Class to desired SwitchMembers Note that two routing modes cannot overlap Each Member can either have Standard Routing or be assigned to Routing Class To create Incoming Routing please follow Routing gt Incoming Routing Incoming Routing window is vertically divided into two parts On the top User can select and filter Incoming routes and the bottom part shows contents or Routing label associated with highlighted Routing Rule Filters for Routing Rule 22 Incoming Routing Wer 7 1 Route Filter jement Type Member Member Code RRTDID TRA2E a Destination County Country Code h City Code O Display Routes Incoming Element Destination Count Country Code Destination National Routing Label Routing Label BYX Prioritization Type Sequence Description 1 equente WUTHOUNG Elemen emeni YHE Gatewa Status OM Rule ERA E OTS Trunk Group Gove F Fj Routing Label Outbound Elements for information highlighted rule To create a new Incoming Routing Rule press An
36. esnneceeeeceeeeeeeeeeseeeeeesnaaaeeeeeeeeeeeseeeeeeeeeags 35 L6 MANAGING BILLING sicritaria lina rc ini lalo econ 37 6 MAN AGING CARRIER RATES ii ibid 37 1 041 Uploading rates using Rate Reformat T00 lt a A N Naina 37 1 6 2 CHECKINGEXISTING RATE Sri o o iio 40 1 6 2 1 Looking up historical rates to single Destination ooooooooonnnnnnnnnnnnnonnononnnnnonnnanononnnnnononnnnnnnnnnnnnnnncnnnnnnnnnnns 40 T0722 LOOM OA EC R TODI iS AAA ERA AA AAA asad 4 FO zo AL POUKE LOCKT ENIT OT BETOL S AAA AS AAA AAA AAA ETA 4 13623 MANAGING CIENT RATES copropiedad 42 03 ICON E CUERO TED AAA ES 42 10 32 Manually addins Cheni ROLES AAA A A 43 LOS COPE Cen RATES A A AAA E 44 LOA PIO E Cen EIR GICS esri EA 44 1 04 RUNNING BIEN REPORT O oo iaa 45 16 4 4 Sample Usaee Summary BUIN E RED O a ia 46 10 3PINANCIAL S TATUS REPORT e o ies 47 OI USING TARA Salus Rai 47 L03 2 ANGI ye DOS ARA Proft Indek eeen E acad 48 OD EROTICA ER CO raros 49 OO ER DORE TC COS oi cearads 49 1 7 TRANSACTIONS ACCOUNTIN G irocecisiscssicescasscccssccsiscscudsocsossescsenssesdssscosuccesesscessessdsssessdaedevacsdsssosesessssesed sssessseuees 51 1 7 1 Managing Client transaction AC COUN rr it di it daenieecleales 51 1 7 2 Check transaction history and current balance oooooococonoononanannnnnnnnnnnnnnnnnnonononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnss 53 LIS Financial Be PAU prevention GI CLUS a ass wheal Sosa au deinen A tt di ladies 54 1 8 CDR MENU AND
37. ew window appears 23 Inbound Element type Element Type Member Routing Class selection O Individual dialing code All codes for selected destination gt Dialing code from fe gt Copy From Member Input Data Member Code RRTele SWF02 pu Routing options estrato County Ba ooo Per defined destination Destination BRAZIL MOBILE TIM Per dialing code go Le RO Bulk from file Time Range Pro cerautra By copy _ Replace Existing Routes Specify new route information using drop down filters Please use Ctrl key to define what codes to route Error Master Dialing Code 55115787 55116829 m i i ro Shows selected dialing codes in Blue Can be edited with click al fo wh Kom Longest Match Routing principle All routing in the switch is following the Longest Match principle Switch will look for routing rule that matches maximum length of Dialed Number For example there is a rule for India allowing numbers Destination National 11 91 11 123456 will be routed to desired Routing Label 91 12 123456 will not be routed by this rule System will look for Rules with India and 1 as Destination National if no such rule exists the system will look for India with empty Destination National fields If none exists call will be rejected Using Country None for routing Routing system allows to select Country None this selection will be used
38. fic originated via TDM connection and terminated by another TDM connection Similar report User will see in R amp R monthly invoice 61 1 8 3 Zero completion by Destination report Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 Shows destinations with zero completion rate 0 ASR sorted by the number of call attempts Sample report Zero completion by Destination Destination of Calls Total CompletedCompletion Total Min Brazil Cellular 1 82d 0 Do D Brazil Cellular 625 0 Dri D Netherlands Celular 316 da 0 Oto D Brazil Sao Paulo Cellular 54 0 Op D 1 8 4 Zero Completion by OutTG Destination report Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 Shows destinations with zero completion rate 0 ASR per Outbound Trunk Group sorted by the Destination name 1 8 5 Calls with long duration report Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 Report shows call statistics for calls longer than User defined duration This tool is useful for finding excessively long calls 1 8 6 Export CDRs Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 62 Export CDRs menu exports CDRs that satisfy filtered values on the Left Pane to file in CSV format Please note that Microsoft Excel will not open CSV file with more t
39. fines Billing Period by filtering applicable Start Date End Date and Time on the left Pane of the Main Screen Read about setting Date and Time in Clause 1 2 2 To run a Billing Report User shall filter Client Carrier name on the left pane of Main Screen define Billing Period in Time filter and indicate Billing option Use New Billing If User had traffic to Destinations without rate Billing Report will produce rates equal to 0 0000 colored in red Please see Clause 1 6 1 for instructions how to upload Carrier Rates If any traffic passed to a CarrierDestination that was not properly defined Billing Reports will show these calls under Destination Unknown Reviews those records using CDR Search menu and upload missing CarrierDialing codes to correct this issue After setting all Filters User shall choose on of the following menus Creates Usage Summary for chosen Billing Tools Routing Client Carrier based on SELL rates Member Rates Enter Sell Rates Creates Usage Summary for chosen Client Carrier based on BUY rates Enter Buy Rates Usage Summary By Client Usage Summary By Carrier Shows Financial Report Usage By Client Carrier Usage By Client Destination Usage Ey Carrier Destination Creates Usage per Destination only Transactions b report for chosen Client Carrier Export CDR with rates 45 1 6 4 1 Sample Usage Summary Billing Report Usage Summary By Client Chosen Billing Period in 021
40. ge Disconnect Reason Disconnect Initiator Hour Attempts Completed ASR Duration Min Average Duration Average PDD The number of attempts that received a particular disconnect reason The number of attempts in percentage to the total number Status of terminated calls and short description according to ITU T Please see Troubleshooting Guide for detailed explanations of this field Indicates who disconnects the call Called party Receiving party or Internal Please see Troubleshooting Guide for detailed explanations of this field Time of day EST when the calls were attempted Number of call attempts that reached the switch and were authenticated Number of calls with non zero duration Ratio of calls completed to call attempts Total of minutes completed Averaged length of time the calls lasted per hour Post Dial Delay the time from when the last digit is dialed to the moment the phone rings at the receiving location Average PDD averages PDD for respective records 1 8 2 Summary by Call Type report Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 Summary by Call Type shows number of minutes per Call Type based on filtered values IP IP traffic originated and terminated VoIP only IP PSTN traffic originated VoIP and terminated via TDM connection PSTN IP traffic originated via TDM connection and terminated on VoIP PSTN PSTN traf
41. h the implemented DM Rule Prefix field defines Egress Tech Prefix that will be added in front of Egress Called Number User is allowed to use any numerical values and a sign User may also request Special DM Rule that modifies Egress Called Number strip digits substitute digits etc Please request assistance through Tech Support Interface 1 3 2 6 Sequence number of Outbound Element Sequence number can be a numerical value from 1 to 10 Outbound Elements are chosen according to Sequence number from lowest to highest Please read Clause 1 3 1 for more details on Sequence selection and Automatic Rerouting User may use non consecutive numbers in Sequence field 21 1 3 2 7 Creating an Incoming Routing rule Prerequisites Defined Switch Member Inbound Trunk Group Routing Label Incoming Routing Rule allows call from Inbound Trunk Group to be routed to the outbound If no Incoming Routing Rule exists call will be dropped with Disconnection Reason 3 and Disconnect Initiator Internal Users are able to see these call attempts in the GUI Incoming Routing Rule creates an allowing entry in the Routing Table It links incoming SwitchMember dialed Country and Destination to a Routing Label a container that defines possible termination options and selection priority for them Only one Routing Rule is possible for a given SwitchMember and Country National Code System will not allow User to create duplicated or conflicting rul
42. han 65535 lines User may choose to export data for shorter time period or opening data in Database software 1 8 6 1 Structure of Exported CDR Client Carrier Start Connect End Billable Name Name InTG OutTG DateTime DateTime DateTime Number Duration Min Sec 2006 06 15 2006 06 15 2006 06 15 0114072402 BBB AAA XXXXXX XXXXXX 09 46 02 0 09 46 20 0 09 46 40 0 2228 0 5 20 Client Name abbreviated name of Originating Party Carrier Name abbreviated name of Terminating Party InTG IP address or Trunk Group name of Origination party OutTG IP address and Trunk Group name of terminations party StartDateTime date amp time when call reached partition in EST ConnectDate Time date amp time when call was connected and started to bill EndDateTine date amp time when call was disconnected and stopped billing DlaledNumber destination number without tech prefixes Apostrophe sign will be in front of each number to correctly show dialed number in spreadsheet software BillableDuration 30 6 billing values in minutes Duration 1 1 duration in seconds We advice User to delete proprietary columns from exported CDRs For instance if User sends CDRs to Originating party columns CarrierName and OutIG shall be deleted for business security Please mind that call records are written into CDR database upon completion Hence it s recommended to delay billing at least 1 hour after actual end of billi
43. hat is ciphered in the Trunk Group name Routing Label call will be forwarded to another existing Routing Label Please note that using nested Routing Label is limited to one level i e User should not use outbound element Routing Label if that Routing Label contains another nested Routing Label Partition call will be routed to another Partition Interpartition connections are possibly between two R amp R clients that are physically present on the same Sonus GSX9000 1 3 2 5 Digit Manipulation Rule outbound tech prefix Ingress Tech Prefix is being stripped off prior to reaching User Partition By default outbound number is in E 164 format Digit Manipulation Rule DM Rule is used to add User defined prefix in front of Egress Dialed Number Additionally DM PM rule can also define requested parameter manipulation like manipulating Calling Number Nature of Address Billing number or SIP PAI To create a new rule click button in Routing Label screen A new window showing existing DM rules will appear 20 C DM Rules Tech Prefix occ DM Rule name for convention I E Special DM rule 21011 5 Change7095 8095 8095 _Change7095 8095 9495 A ett C3 New User may add a new DM rule by clicking button Rule Name Prefix Rule Name defines a name that will be shown when selecting DM Rule for Outbound Element We suggest using names that are easily associated with Carrier s name or wit
44. he screen button Copy LCR All will copy entire suggested routing to production routing 1 3 1 3 Making Manual Changes to Automated Routing All Routing table entries can be manually modified by clicking on any CarrierX rate cell A drop down window will appear listing all available choices Manual changes can be applied even when no Client Carrier rates were uploaded into the system however Manual changes are not subject to No Loss restrictions 1 3 1 4 Defining how to send calls to Carrier using Automated Routing In Automated routing User only selects a Carrier name however the system represents each Carrier as RoutingLabel See Manual procedure for more information on Routing Label use and definition With each new Carrier having outbound Trunk Group system will pre build Routing Label named XXX0 where XXX is a three symbol abbreviation of Carrier In rare cases when it s needed to have multiple outbound Trunk Groups to same Carrier Users need to define what TGs will be used for outbound traffic and selection priority between them For all existing carriers we ask Clients to manually create Routing Label XXX0 for default routing and XXX1 XXX9 to enable more flexibility in routing to Carriers with multiple outbound Trunk Groups Note that LCR will always recommend using XXX0 1 3 1 5 Using Preview and Apply changes buttons When changes are made to production routing table you will see Status ch
45. ice providing organization In this Manual Client always refers to Originating sending party Defined by Start Date Time and End Date Time System default is EST time Zone Average Seizure Ratio Ration of all call attempts to completed calls Values over 50 considered to be of high quality An International term for what the Americans call ANI or automatic number identification The calling number tells the number of calling party Please also se ANI and CLI Call detail record Information gathered during the call CDR includes information about originating and terminating parties billing data dialed number etc The party that initiated disconnect of the call Status of terminated calls and short description according to ITU T Please see Troubleshooting Guide for detailed explanations of this field Digit Manipulation Rule Applies a technical prefix digits followed or not by the sign to the outbound called number The technical prefix on outbound is generally requested by the Carrier The outbound called number for a call it is the value of column Egress Called Number in CDR Search for respective call The European equivalent to the North American T1 except that E1 carries information at the rate of 2 048 million bits per second E1 30 channels 2 048 Mbps The ITU T recommendation for GSTN Global Switched Telephone Network numbering E 164 is a 16 digit numbering scheme that provides a unique telephone number for
46. ith static and public IP address Clients are encouraged to create a test account for manual testing of outbound routes This document outlines suggested procedure to establish a test account 1 Obtain VoIP test line Any VoIP origination device will work softphones smartphone SIP client applications H 323 or SIP phone adapter IP PBX 2 Identify your IP address Most of DSL Cable providers don t assign static IP but keep it same for long periods of time To find out your public IP address check www myipaddress com If your IP changes just repeat steps 2 and 4 3 Configure VoIP test line Configure destination IP address Disable phone Registration Use any username password as authentication is based on IP Make sure to use UDP for SIP phones Disable video call options Note User name password call authentication is disabled as such method assumes that firewall allows any IP address to access your system which is dangerous 4 Configure your Sonus system Place provisioning order as usual Test line will be treated as any other Member in your partition 1 3 5 1 General rules for Testing procedure 1 Make sure that both Inbound and Outbound trunk groups are provisioned 2 Create a new Routing Label that will have only one Trunk Group as an Outbound Element 3 Create an Incoming Routing Rule for Inbound Trunk Group 4 Make sure that your test number is valid Your partition will reject calls that are not compliant wi
47. k OK 5 You will see Reformattool2 appeared in the Addin window Ensure that its checkbox is checked Uncheck Reformatool previous release 6 Restart Excel software Usage manual 1 Open worksheet with carrier rates 2 Right click on any cell and notice new option ay Cut Copy Fe Faste Paste Special Insert Row Delete Row Clear Contents ia Insert Comment Format Cells Pick From Drop down List Add Watch Create List Hyperlink a ee Look Up Format for Rate Reload 38 This tool will convert Spreadsheet data to V file ready for upload to Carrier Rates NOTE Only rows with present Destination Name Rate Effective Date and Dialing Code willbe processed Iforiainal file is missing those please populate manually before Destination Marne Effective Date D Pricing Rate C Dialing code Country code 5 CountryCode merged CountruCode MOT with National Code E O merged with National Code National code Billing Rounding e Minimum duration and C Minimum duration increment merged Increment E User Defined Min 1 duration User defined 1 Increment Time of Day rates Day User defined Start Monday Time of Day Monday E Period End Sunday Quality Flag option Quality Flag is value From 0 to 9 that is used For quality based LCR routing Uality remarks 9 oe r Column Mo quality Flag
48. l be added please request Tech Support Note Countries that use North American Numbering Plan Dominican Republic Jamaica Puerto Rico etc are effectively using 1 as a country code Destinations menu shows preloaded Destinations Breakouts within the Country This list if fully manageable by the User Pick a country from a predefined list Destination Marne Jkraine Kharkov kraine Kiew kraine Kiev Region kraine Kremenchug kraine Krivoy Rog kraine Lugansk kraine Liwii kraine Lyiv Region Ukraine Makeevka Ukraine Mariupol Manage destinations with these buttons 1 5 2 Manage Master List Destinations Each partition has its own set of Destination Names Its a responsibility of User to manage Master Destination List We strongly recommend to submit own A Z destination list if you re managing A Z traffic This significantly simplifies initial dialing code management Be aware that upon A Z load old traffic data will become not accessible hence we recommend to upload A Z list first thing after starting new managed platform Creates new Destination For consistency new Destination Name should start with a Country Name User is allowed to use special characters in Destination Name Example India New Delhi 9111 Pakistan Karachi Bulgaria 35989 32 i ae Delet User may destination name at any time however User is not allowed to Destination if any traffic
49. lls CDR Search menu allows User to lookup records of call attempts and completed calls that reached User partition Unlike Billing menu CDR Search will show both completed and non completed records along with technical information that may be used for troubleshooting CDR Search function should not be used for CDR export but only for lookup Please use CDR Export CDRs menu to export rates for billing purposes Please note that CDRs are updated every 1 5 minutes so please allow reasonable time before searching CDRs for recently placed call attempts Tr CDR SwittchMembers Dialing Codes Billing Search CDRS Summary by Call Type ero Completion by Destination ero Completion by OutTG Destination Calls with long duration Export CDRs 57 1 8 1 1 CDR Search Filters The CDR search window is composed of two parts The upper part of the window is Filter menu to narrow down CDR Search The lower part shows call attempts details CDR Search filters are independent from those on the Main Screen Filter Menu includes the following filters F CDR Search Destination Name IE v italy and Vatican 39 w M Destnatons ee ES INN A ABKHAZIA MOBILE A MOBILE ABKHAZIA MOBILE AQUAFON CDRs Detail CDR Hour Summary In Summary Out Summary Disconnect Reason Summary AEROMOBILE SATELLITARE Row CallDate Dura Called No InTG Ingress Signaling Ty Out TG Disconnect Rea Disconnect Initi I
50. nation Name Subcodes dialing codes that are offered by at least one active Carrier but not defined in Master table Sell price Price set for selected Client Time Profile reserved for future use CarrierX price shows Carriers in positions 1 3 in routing for each code and their respective pricing Rule route selection rule applied to Routing Label Copy LCR is a button to copy suggested LCR for code to production routing table CarrierX price Rule shows suggested routing for this code based on maximum margin 14 Present Routing Table This table shows routes system will use for each dialing code Even though system shows routes per each code actual route for code may not exist but system uses longest match principle to calculate routing rule that will apply Every cell in this table is clickable and User can change present selection or adjust prioritization rule Carrier price Carrierz price Carriers price Rule Manual Routing OT 0 0b2 Al 0 066 AG 0033 AG 30 049 Al 0066 AG 0033 Al U U66 AG 0066 AG 0 066 Al 0 066 Wl 0 0645 Als U U66 AG 0 066 AG 0 066 O ROUTE TMC 0 0895 GTC 0 079 TC 0 079 G G TMC 0 0695 GTC 0 079 G G TME 0 0695 TMC 0 0695 GTC 0 079 TMC 0 0695 GTC 0 079 TMC 0 0695 GTC 0 079 TMC 0 0695 GTC 0 079 TMC 0 0695 TC 0 079 seg TMC 0 0695 TC 0 079 seq seq Seq seq seq Seq seq Seq seq Seq Seq seq Seq Seq sed
51. nd TrunkGroups 1 2 1 1 Creating SwitchMember entity To create a new switch member choose SwitchMember menu on your Main Screen then click N i l New to add your Client Carrier name Member Namel Hide Rates Member Cu rrency y Abbreviation _ Blocked Initial Status Auto email options Email recipient list Note include your employee only ceoAicompany finance Wcompany Billing period gt Weekly Week starts sr Billing Time Zone Unknown lw O Bi weekly O Semi Monthly C Client AutoBilling Active 5 Monthly _ Carrier Auto Billing Active Payment terms y Days _ Negative Margin Alert Information to be included in the email Note Invoice numbering will be as following PartitionName MemberName Date Invoices will be sent in XLS format Member Legal Name Address Line 1 Address Line 2 Member Name Provide Member Name that will be visible in routing and billing reports Abbreviation 3 letter abbreviation that will ID this SwitchMember in the system Hide Rates Option to remove rates from LCR analysis and display Currency Billing currency for this SwitchMember 10 1 2 1 1 Auto Billing setup SwitchMember screen also offers optional setup for Auto Billing operations Auto Billing will build invoices according to your billing terms arrangement and automatically send emails to provided email addresses Automatically created invoices will use your logo and banking information on the invoic
52. ng module allows User to create invoices keep track of issued invoices and received payments 1 7 1 Managing Client transaction accounting Switch Interface allows for an easy way to monitor Client s transactions and Transaction accounting accepts positive numbers only system will automatically deduct or sum total balance according to accounting rules Available transaction options Adjustment For miscellaneous purposes Both positive dispute adjustments bill corrections etc and negative numbers Bill received Billed amount received from Client Cut Increases off date is the date of last day in the billing Balance cycle Invoiced amount to Client Cut off date is the date of last day in the billing cycle Balance Balance Balance Service credit for postpaid clients Balance If SwitchMember is set to receive Auto Invoices that information will be also automatically populated to Transactions Menu 51 Transaction Alert Usage Example 1 Enter transactions New Transaction for IRG 050172008 y Checkinvoice No la Type Service Credit Limit Amount S000 Description Agreed Credit Limit New Transaction for IRG so iE HAD Invoice Cut off date 05 05 2008 Check noice No f Type invoiced Amount Amount 230 ol Description Invoice 1 32 1 7 2 Check transaction history and current balance Client Transaction Date hHMernber Type Description Amount 05 01 2008 IRG S
53. ng period to allow all calls to be properly recorded 63 1 9 TRAFFIC REPORT MENUS Prerequisites CDRs in the partition Tratfic report menus provide statistical information for continuous quality analysis Menu names are self explanatory 1 9 1 List of available report screens Date Country Destination Trunk Group Client amp Carrier CDR MCC Reports SwitchMembers Dialing Codes Billing Tools Routing Completion i Minutes Date Summary By Date Days of the Week Country Summary By Country Summary By Country Destination Summary By Country Carrier Summary By Country Client Summary By Country Carrier Date Summary By Country Client Date Summary By Country Carrier Client Destination Summary By Destination Summary By Destination Date Summary By Destination Carrier Summary By Destination Client Summary By Destination Carrier Date Summary By Destination Client Date Summary By Destination InTG OutTG Summary By Destination Carrier Client Trunk Group Summary By InTG Summary By InTG Country Summary By InTG Destination Summary By InTG Destination Date Summary By InTG OutTG Summary By InTG OutTG Destination Summary By OutTG Date Summary By OutTG Country Summary By OutTG Destination Summary By OutTG Destination Date Client amp Carrier Summary By Client Summary By Client Country Summary By Client Destination Summary By Client Destination Date Summary By Carrie
54. ngress Codec P Egress Codec Pa Ingress ANI Ingress Called Egress Called Routing Label 0001 03 12 2014 15 58 10 393661060367 SWFMD SS7 GR394ISUP SWFWI 16 NORMAL RO Called Party C_G711_ALAW C_G711_ALAW 37323747489 393661060367 393661060367 TSWFITALY MO 4 0311212014 23 50 59 7 AFGHANISTAN KABUL AFGHANISTAN 0002 03 12 2014 15 0 49 64 35 393208463057 SWFMD SS7 GR394ISUP SWFWI 16 NORMAL RO Called Party C G711 ALAW C G711 ALAW 37367336594 393208463057 393208463057 SWFITALY MO Filter name Description Client Originating Client buyer Carrier Terminating Carrier seller Use UNKNOWN to filter traffic that has missing incoming routing rule See 1 3 3 Disconnect Status of terminated calls and short description according to ITU T Please see reason Troubleshooting Guide for detailed explanations of this field Country Country of traffic destination This field filters only country code Destination Terminating destination for specific city within a country User shall setup Destinations in Dialing Code menu See 1 4 2 Call type IP IP traffic originated and terminated VolP only IP PSTN traffic originated VolP and terminated via TDM connection PSTN IP traffic originated via TDM connection and terminated on VolP PSTN PSTN traffic originated via TDM connection and terminated by another TDM connection Duration Filter
55. nnnnnnnncnnnnnnnnnns 16 1 3 1 4 Defining how to send calls to Carrier using Automated Routing ooonnccnnnnnnnnonnnncnnnnnnnnonnnononnnnnnnnanoccnnnnnnnnnns 16 1 3 1 5 Using Preview and Apply changes buttons ooooooonncnonnononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnas 16 1 3 1 6 Limitations of Automated Routing procedure ooooonnncnnnncnonononncinnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnncnnnnnnnnnnn 17 1 3 2 MANUAL ROUTING PROCEDURE ADVANCED oooccconccnnoconoconoccnnccnnccnonononoconornnncconocnnornnnrnonoconarnnnononocnnnrcanicanacanos 17 EI 2d Creatine a ROUNNG LABEL COEM aos 18 d 9 22 NOME Rerouting function LE adas 19 1 3 23 Creating an Outbound Element for Routing Label aci 19 19 24 OULDOUNG Elementiype CXDIOINGG a Gaeta EE A OEN 20 1 3 2 5 Digit Manipulation Rule outbound tech preflX ooooooonnncnnnnnononannononnnnnnonannnnonnnnnonnnnnnncnnnnnonnnnnccnnnnnnnnnos 20 13 20 Sequence number Of Qutbound EM as 21 EOL J HO OA A INCOMING IROULIN E TUNE cece checs reap e Zacs uae wens aa A A 22 1 3 2 8 Choosing Element Type for Incoming Routing Rule oooonnnccnnnnnnnnnnnnnnonnnnnnnnnnnononnnnnonnnnnnnnnnnnnnnnnnancnnnnnnnnnns 24 1 3 2 9 Populating Fields for Incomine Routine Rule acia 25 LO ZODIACO ROUTING RUE a 25 1 3 2 11 Navigating through existing Incoming Routing Rules oooooconnnnonnnnnnncnnnononanonoconnnnnonononononnnnnnnnnnancnnnnnnnnnns 26 kaz d2 Ean CxIStNS
56. ore expensive Which one should be used in routing and what routing algorithm must be chosen PI shows expected profit per call attempt in US cents to a carrier Carriers with higher PI will generate more profit per call attempt Generally carriers with higher PI should have higher call percentage allocation or be earlier in the sequence than carriers with lower PI Routing prioritization selection depends on many factors and there s no hard and fast rule when to use Sequence Round Robin or Prioritization Our advice is to use sequence when one route consistently outperforms others in both QOS and PI Round Robin is preferable when several routes are performing with similar QOS and PI and Prioritization should be used in all cases in between User may chose update interval from the drop down list Please note that closing Financial Report window will cancel auto update function 1 6 5 3 Exporting Financial Report data MEL a allows User to export Financial Report data to a Spread Sheet or HTML file for further analysis User may also export partial data by selecting desired region in the Financial Report and using Ctrl C for copy and Ctrl V for paste function With this method data can be imported to any application 1 6 6 Export rated CDRs Prerequisites Traffic through partition Set Filter on a Left Pane of the Main Screen See 1 2 2 Provisioned Billing data Billing interface allows User to export rated CDRs for further analysi
57. passed through that Destination 1 5 3 Managing Master Dialing Codes MasterDestination list see Clause 1 4 2 may be modified according to billing requirements To do that access Dialing Codes gt Dialing Codes Te a a A Destination drop down list Destination Filter List of Dialing Codes Poland Cell Play EJ Dialing Code 45790 associated with given Destination En En En En Manage Dialing Codes with these buttons 1 5 3 1 Adding a Dialing Code to a Master List Destination sai Las Hew To add a new Dialing Code click Diew A request window will appear New Dialing Code Format Country Code National Destination Enter desired Dialing Codes in E 164 format Country code destination national 33 If User enters the code that already exists in the System this will get an error message x Unable to save data Please try again if problem persist please contact technical support Please check if requested Dialing Code is present in the system by using _A ma button 1 5 3 2 Bulk upload of Dialing codes to Master Table It s possible to upload dialing codes into a particular destination via Upload function To upload codes User first has to create a text or CSV file with one code per line format in E 164 format System will upload up to 3000 codes per Destination should you need to upload larger number please Contact your Customer Representative Upload txt o
58. r Summary By Carrier Country Summary By Carrier Destination Summary By Carrier Destination Date Summary By Carrier Client Destination 64 1 10 ALARM INTERFACE Prerequisites Inbound Trunk Group Outbound Trunk Group Live traffic Dialing Codes Billing Tools BS New Alarm Edit Alarm Show Hide Back Panel Alarm Interface allows User to define threshold values for quality parameters such as ASR PDD and Average Call Duration The system automatically monitors these quality parameters and will generate an email when one of the thresholds reached To set up an Alarm user has to filter desired Client Carrier Destination Trunk Group on the Left Pane of the Main Screen window as described in 1 2 2 Alarm will be applied to the Filtered data 1 10 1 Types of available Alarms Alarms Description Generated email Description Afghanistan ASR 30 over Carrier ABC subiect line Email alarrnibrmco ropa cor Use Comma for multiple receptionists Available Alarm types Value 30 ASR a Minimum Number of Calls 30 myg PDD 2 Avg Dur Alarm type threshold value and minimum sample size ASR Average Seizure Ratio Alarm uses specified Value as minimum ASR defined as ratio of call attempts to completed calls Average PDD Post Dial Delay uses specified Value as maximum PDD defined as a delay between last digit dialed and hearing a dialtone from calling party Average Duration
59. r cs file one row per code without 011 and with country code Country Poland 48 Ka Browse to a TXT or CSV file ee Destination Poland Cell Play CA File 3 Any Video Converter ci aterra Blackboard 3 Dell Webcam Center Select a file and click Upload File Name Files of Type 34 Uploading dialing Codes will overwrite any repetitive codes in the system Please use with caution as billing uses dialing codes information 1 5 3 3 Editing Deleting a Dialing Code to a Destination User may also Edit or Delete Dialing Codes at any moment in time Requested change will be effective immediately User cannot specify changes in a Dialing Codes at a future or past time Please create a request through Tech Support Interface if such request is needed 1 5 4 Carrier specific Dialing Codes and Destinations System allows having individual Dialing Codes and Destination tables for each Carrier This allows flexibility in management of various dialing codes and accuracy in billing reconciliation Carrier Codes and Destination assignments can be reviewed using Dialing Codes gt Carrier Dialing Codes menu PEC TTTPST RTS E ERE EEE EE EEE o El pd 11302010 y ga S Export Carrier Destination Dialing Code Effective Date TPT AFGHANISTAN g3 11 08 2010 E HAS 3 AFGHANISTAN KABUL 20 320 AFGHANISTAN KABUL 20 320 112482040 11242070 f q HAS AFGHANISTAN TOI
60. r rates populated in the system Please note that all Carrier rates should be uploaded to use LCR suggestion correctly Routing LCR screen Client Destination Country Destination Suggested LCR Code Status Destination Name Sell Dialing Subcodes Sellprice Time Profile Carrierl price Carrier2 price Carrier3 price Rule Carrier2 pri Carrier3 pri Rule Lithuania 370 0 029 ALL 3703 0 029 ALL 3704 0 029 ALL 3705 0 029 ALL Lithuania Vilnus 37052 0 029 ALL Lithuania Cell 3706 10 15 ALL AVL 0 0569 VAG 0 114 Lithuania Cell Tele2 37060 0 071 ALL TMC 0 06 CML 0 07 seq Lithuania Cell Omnitel 37061 0 105 ALL DXT 0 0837 LNC 0 086 TMC 0 094 seq Lithuania Cell Omnitel 37062 10 105 ALL DXT 0 0625 LNC 0 086 TMC 0 094 seq o 370620 10 105 ALL DXT 0 0837 LNC 0 086 TMC 0 094 seq 1 370621 0 105 ALL DXT 0 0625 TMC 0 08 LNC 0 086 seq 2 370622 0 105 ALL DXT 0 0625 TMC 0 08 LNC 0 086 Definition of columns line number used to identify errored lines Status has values blank Changed Queued Processed Error Destination Name Shows defined destinations name as provisioned in Master Dialing Code table Sell Dialing Code dialing code associated with Desti
61. red data o 8 LE A Y 39 Total of Calls 991 547 Completed Calls 430 382 n o 431 333 Refresh button rereads e ale a Total Duration Min 1 435 268 0 data from the partition Right Pane provides statistical information for traffic filters set on the Left Pane Please click refresh after changing filters to update Right Pane info Minutes Tab shows minutes graph for filtered data Analyzing Minutes and Completion graphs User may extract information about changes in ACD throughout the day Depending on time interval selected in Filter Panel data will be displayed in hourly statistics less than 48 hors selected or daily statistics between 48 hours and 31 day 1 2 PROVISIONING MEMBERS AND END POINTS 1 2 1 Managing Switch Members SwitchMember entity defines a unique Remote Party with its own Billing and Incoming Routing settings Example of a SwitchMember is an interconnected party sending call to you and receiving calls from you Each SwitchMember can have one or multiple TrunkGroups including TrunkGroups using different protocols TDM SIP H 323 Routing table is built based on SwitchMember entity Inbound routing rule assigned to a SwitchMember will be applied to all TrunkGroups that belong to it In case Client A is willing to send you traffic that must be differentiated either for Routing or Billing reasons i e Wholesale and Premium you will need to define two separate SwitchMembers and create two inbou
62. rier Rate Management and Upload Client Rate Management and Upload Billing Multicurrency Support Transactions Accounting Usage Accounting and Blocking 1 1 1 User Interface installation SMI should be installed on a Windows PC Linux or MAC computers further PC with JAVA Run time engine software There are no strict minimum requirements for a PC however we recommend using computer with 4GB of RAM as JAVA uses RAM extensively Link to install R amp R Switch Interface application to PC or MAC is provided at the time of service request You should receive 2 emails from R amp R Customer Support specialist At the time of installation application will create icons on your Desktop and in Start Menu SMI uses Java 1 6 x or higher version and if you are having problems installing GUI please to go to Add Remove programs to uninstall all Java files and then re install newer version from www java com JAVA application will be uploaded updated automatically when User starts SMI for a first time If you experience problems with restarting the interface please opening JAVA icon in Control Panel Windows and delete temporary files Reloading of SMI application will check for the latest updates Updates are automatically installed 1 1 2 User roles Each managed system can be simultaneously accessed by multiple Users Users are defined by R amp R tech support based on written requests We encourage you to provide each responsible
63. rocessed 02 05 2010 13 12 12 02 05 2010 13 12 19 0 2 0 16 2009 17 43 33 101627009 17 45 27 Processed 110 16 200917 45 27 10 16 2009 17 45 27 OD 1 1 Approved 10 16 2009 17 07 59 10 16 2009 17 08 20 Processed 110M6 2009 17 08 20 10 16 2009 17 08 20 0 22 Deleted Destination Dialing Code Rate Effective R min Gur Inc Rate Eh Code E Edit button will generate New Draft or will start a new one 42 B TEE A A UE SENS SEO SSA AEREE HERH SERA s p El Ex 03 03 2011 v 02 24 2011 Belarus Belarus Cell MTS 37529 2 5 79 O 1508 1 0 16 2009 1 1 Same amp o Belarus Belarus Cell Other 375 25 29 0160222010 1 Same fBosniameragovina Bosnia and Herzegovina Cellular 0 1s67 1orrer2009 1 iseme Colombia ColombiaBogota omsoswzxz010 tA Increase o Germany GermanyCellular sopozszoogs Same _fitalyand Vatican italy Cellular O o sopmammw 1 tame __iitalyand Vatican italyCellulart Omar tame CC Russia and Kazakhstan Russia Cell 7901 oossosaszoio A Imcrease Russia and Kazakhstan Russia Cell 926 0 025p08M6eroto 1 1 Decrea Russia and Kazakhstan Russia Cell 798 0 028610M6B 2009 1 A Same Russia and Kazakhstan Russia Cell 799 0028Bp10M6r2009 Same Russia and Kazakhstan Russia Cell HM Region 0 0286 10M6 2008 tt Same Russia and Kazakhstan Russia Cell Piter Region 0 0286101
64. rs best effort guarantee for this service and waives all liabilities in case alerts were not processed correctly or timely Please understand all risks related to delays and interruptions in the email communications Access Transaction Alerts window through Billing Menu Billing Tools Routing Member Rates Enter Sell Rates Enter Buy Rates Usage Summary By Client Financial Report Usage By Client Destination Usage By Carrier Destination Export CDR with rates Carrier Transactions Summary All Partitions Transaction Alerts In Transaction alert window pick a client in drop down window and click New to bring a transaction alert screen 54 New Transaction Alert for COC start Date 06 04 2007 00 00 00 Prepaid Amount 1 0000 First Alert Alerts Sent O Threshold 60 Max Alerts 2 Email test test corm Subject COC 60 alert Last Alert Alerts Sent 0 Threshold an Max Alerts 2 Email test test corm Subject COC blocking alert Block Inbound Voip Trunk Groups By checking this box User elects to block inbound traffic from the Client Please refer to unblock procedures outlined in Clause 1 4 3 Set Up Transaction Alert using client s balance Prepaid amount or credit line limit Early alarm threshold Increase number of alerts to maximize chance of email delivery Final threshold alarm should be lower than 100 as system does not guarantee complete accuracy Altern
65. ry from the drop down list Please note that from Routing Point of view according to ITU T countries in North American Dialing Plan NANPA such as Canada Jamaica Dominican Republic Puerto Rico Guam etc are all belong to country choice USA Canada and Caribbean Destination National City Code a number that defines a city region mobile operator exchange etc Routing Label defines to which Routing Label the call will be routed Incoming Routing Rule uses longest match rule i e call will be directed according to a Rule with longest match in Destination National City Code field 1 3 2 10 Submitting Incoming Routing Rule By pressing vf Save Routes User submits incoming Routing Rule s to the system New Rule becomes effective immediately Replace Existing Routes checkbox defines switch behavior in case routing rule for given SwitchMember Conutry DialingCode already exists When checked newly entered rule will replace existing one when unchecked rule will be skipped and existing rule will remain in effect Values of the last submitted Rule are stored in memory Clicking Cp New Route in Incoming Routing screen will pop up window with last saved values This will simplify and speed up Incoming Calls Routing for multiple codes user will have to change one field only to submit a new rule 25 1 3 2 11 Navigating through existing Incoming Routing Rules Search and filtering of existing Routing Rule
66. s User shall choose menu Routing Label Ver 7 1 Incoming Routing Ver 7 1 Traffic Management Ver 7 1 Assign Routing Class Ver 7 1 Traffic can be managed per direction per SwitchMember Edit your preferences using BLOCK UNBLOCK buttons on top of the menu 29 Network Management o E Inbound Traffic af 123 ETB33 af Andinatorp 400 af Auris AUR ETE af BTSColombia BT la aff Convergia Chy af ETB ETBOS af ETELIM ETX ETB af ETT ETB4A4 af Entel_Chile CHL af GEOTEL GEO E E Globotel GBL ET a Go2Tel G2T ETB af HablaColombia Y PE IFX ETB12 af liS ETB3E af lbasis IBA ETB2 af ldentidad IDE ETE af Meexus MEE ETI Fad MironEnterprises af Moreminutes hili Note When System blocks Client based on Financial Alert it blocks it through this menu To unlock Client you need to re allow incoming traffic for that Switch Member 1 5 MANAGING DIALING CODE LISTS Prerequisites None Dialing Code Lists play very important part as they provide data for matching Dialed Numbers to Countries Destination and Rates Therefore maintaining up to date Dialing Code Lists is a prerequisite for correct billing There are two types of Dialing Code Lists in the system Master Dialing Code List Carrier Dialing Code Lists Master Dialing Code List defines Destinations under Master Country list and is used for Client Billing and Reporting purposes Managing Master Dialing Code List is a first and very important step
67. s calls with duration lower or higher than indicated in filter In TG Indicates the Originating party Provisioned inbound prefix follows IP address Out TG Terminating Client identifies by its unique IP in a TG Called number This feature enables a search conducted by specific called number or part of the number 58 1 8 1 2 Looking up CDR values The lower part of the CDR search window shows call attempts that satisfy filter values on the top of the ar Refresh screen User has to click after changing Filter values to retrieve records Records are retrieved in groups of 20 for faster response B gt Hext will retrieve 20 preceding values according to the filters CDR are written to User database every 1 3 minutes Please allow reasonable time after completing a call before searching for a CDR By default records are displayed according to time of call attempt starting from the latest Please note that calls in progress will not be seen in CDR Search menu Only calls that were disconnected will be shown qx _ _ K CDRs Out summary n Summary Disconnect Reason Summary Hour Summary a e 0001 07 19 2006 15 26 15 0114479056892 PT JUNK 3 NO ROUTE TO DESTINATION Internal a 0002 jorig2006 15 2612 04 011447947908661 PT 66241 1111 PROTOCOL ERROR UNSPECIFIED Called Party__ C_G71 0003 07192006 15 25 23 O1 011447908683923 PT 66 241 34 NO CIRCUIT AVAILABLE Called Pary C_G71 A 9 2008 182118 _
68. s in third party software modules 49 ClientName Export will be saved as Comma Value Separated CSV file that may be opened in Spread Sheet or other software In order to export rated CDRs User has to set filters on the Left Pane of the Main Screen as described in Clause 1 2 2 Structure of rated CDRs is different from Export CDR function in CDR menu see Clause 1 7 8 Start Dialed Country Country BUY SELL Duration CarrierName InTG OutTG DateTime Number Code City CityName rate Cost rate Revenue Sec Client Name abbreviated name of Originating Party Carrier Name abbreviated name of Terminating Party InTG IP address or Trunk Group name of Origination party OutTG IP address and Trunk Group name of terminations party StartDateTime date amp time when call reached partition in EST DlaledNumber destination number without tech prefixes Apostrophe sign will be in front of each number to correctly show dialed number in spreadsheet software Country Code country code stripped from Dialed number City Destination National code stripped from Dialed number Country CityName Destination Name BUY rate Cost financial reporting for termination party SELL ratem Cost financial reporting for origination party Revenue total amount of revenue per call Duration 1 1 duration in seconds 50 1 7 TRANSACTIONS ACCOUNTING Prerequisites Provisioned Trunk Group Transaction accounti
69. s is done through Incoming Routing menu Incoming Routing Ver 7 1 R oute Filter Peres Type Member sf Member Code RRTDID TRAZE v Destination coumt Country Code h City Code Incoming Element Type Name Z Gateway Destination Country Coupffy Code Destination National Routing Label Element type and name Country Code and Search with applied Destination National filters Route filter shows all routes provisioned in the system for selected Element Type 1 3 2 12 Editing existing Incoming Routing Rules Search for existing Incoming Routing rule Highlight desired routing rule Highlight Incoming Routing Rule and click Ver 7 1 oO ee Element Type Partition Member input Data Member Code Destination National City Code Routing Label BW INFO For A Z routing select lt None gt User can change Routing Label selection or Destination National To make changes for other criteria delete and recreate a route Accepting changes will have an immediate effect 26 1 3 3 Routing Examples A RoutingLabel can be used for a specific destination it is recommended to name it after that destination to simplify future routing There can be multiple routing labels for the same destination if the situation requires it 1 3 3 1 Two Routing Labels for the same destination We have 3 clients with their rates destination X and 4 carriers with their prices for that destination pa
70. st chosen Outbound Element it may be automatically rerouted to the Outbound Element with next Sequence number In order for rerouting to occur the following conditions must be met Call has been disconnected by Called party Call has been disconnected prior to receiving Progress or Alert messaging Received Disconnection Reason is suitable for rerouting 1 3 2 3 Creating an Outbound Element for Routing Label When Routing Label is created User shall add outbound elements to it First highlight Routing Label that has to be managed Bottom portion of the Routing Label screen will show existing Outbound Elements sorted by sequence number Use O DyNewRowte to create a new Outbound Element The following window will appear 19 Choose Outbound _ _ Element type Element Type 2 Trunk Group Routing Label Partition Nested Routing Labels are Routing Labels that are embedded in another Routing Label referred to as the parent Routing Label Carrier Filter by Carrier Out TG Select Outbound Trunk Group DM Rule Select Digit Manipulation Rule Sequence Populate Sequence number and Proportion Proportion E To edit an Outbound Element User need to highlight itand press or double click on existing Outbound Element 1 3 2 4 Outbound Element type explained Trunk Group provisioned VoIP or TDM Trunk Group Select one from the drop down list Please read Trunk Group name conventions for information t
71. stan Tashk 2 1170 950 0520 0 0428 112 8868 92 9145 19 9723 0 0092 Total aa O 7655 871 578402 0 0040 A a r XA Fs St Eeport c close C Auto Refresh m Summary per Summary of Revenue Cost Gross Profit and Average Destination Client Carrier Margin per minute 47 Financial Report window shall be used for Gross Profit and Margin analysis and to pinpoint routes with negative margins As shown in example missing rates and negative margin routes are distinctively colored for convenience User may sort columns ascending descending by clicking on column name 1 6 5 2 Analyzing QOS and Profit Index Display ASR ACD QOS and Profit Index checkbox allows User to access quality and profitability metrics on every destination ASR average seizure ratio ACD average call duration QOS quality of service index Profit Index expected profit in US cents per call attempt Whereas ASR and ACD are already used in quality analysis R amp R suggests to use QOS and PI to add financial reasoning to the routing decision QOS is showing comparable quality per client destination carrier It s useful to compare QOS values for several time periods for example for last week this week and today Consistently higher QOS clearly shows quality advantage of one carrier over the other QOS is calculated as QOS ASR ACD 100 and shows number of expected completed minutes
72. stores CDRs with rate information any backdated rate update will result in recalculation of CDRs and summary reports hence postdating is limited to 14 days Call duration is recorded to the Date and Time when call has started 1 6 1 Managing Carrier Rates The first step in preparing Billing System is to load Carrier Rates and Dialing codes into the system Rate and Dialing Code upload taken from preformatted CSV file which can be created using a Excel macros tool available to clients Instructions to download install and use of Reformat Tool were sent to you in a Welcome Kit 1 6 1 1 Uploading rates using Rate Reformat tool For more information about Carrier Rate upload please see this video http r rtele com CarrierRate_ video htm For Microsoft Excel 2003 1 Run Microsoft Excel applications 2 Go to Tools gt Add Ins and select browse 3 Navigate to the location where the file was saved Select the ReformatTool xla file and click OK 4 You will see Reformattool2 appeared in the Addin window 5 Ensure that its checkbox is checked Uncheck Reformatool previous release 6 Restart Excel software For Microsoft Excel 2007 1 Run Microsoft Excel 2 Click Office button and select Excel Options 37 3 Select Addins on the left hand side menu and click Manage Add ins on the right pane Click Browse 4 Navigate to the location where the file was saved Select the ReformatTool xla file and clic
73. t each row from the CDR Search represents For any troubleshooting please refer to this table to better understand the data presented Row Number Indicates the calls as they were received indicating last finished call as 1st Call Date Indicates the date and time when the call was initiated 59 PDD Sec Duration mins Called Number In TG Out TG Disconnect Reason Disconnect Initiator Ingress Codec Egress Codec Type Ingress ANI Egress ANI Ingress Called Number Egress Called Number Payload Routing Label Post dial delay the time from when the last digit is dialed to the moment the phone rings at the receiving location Indicates the duration of the call Indicated the product of a called number after it was received by the switch and stripped of any tech prefix Indicates the Originating party Provisioned inbound prefix follows IP address Indicates the Terminating party Trunk Group name and IP address for VoIP Trunk Groups Status of terminated calls and short description according to ITU T Please see Troubleshooting Guide for detailed explanations of this field Indicates who disconnects the call Called party Receiving party or Internal Please see Troubleshooting Guide for detailed explanations of this field It indicates the originating audio capability transfer of a call codec Ex G729A G723 lt indicates the terminating audio capability transfer of a call IP IP traffic
74. te from offered list Offered Destinations Destination Marne Belarus Cell MTs 3752902570 Belarus Cell Other 37 5 25 29 osnia and Herzegovina Cellular colombia Bogota ermany Cellular aly Cellular taly Cellular 1 ussia Cell 2901 ussia Cell 7426 ussia Cell 798 ussia Cell 799 ussia Cell HM Region ussia Cell Fiter Region ussia Cell Beeline Moscow ussia Cellular Russial Cheliabinsk 3512 1 6 3 3 Copying Client Rates Copying Client Rates will copy all presently active rates of any Client to currently selected Client Note that future dated rate will not be copied 1 6 3 4 Uploading Client Rates Upload option will process CSV file for selected Client To assist in generation of CSV file you can download Template or whole list of Master Dialing List Destinations and use them as basis for file generation 44 Note that uploaded CSV file will be checked that DestinationNames completely match DestinationNames provisioned in the system for this reason it s recommended to use templates 1 6 4 Running Billing Reports Prerequisites CDR records partition Correctly set Master Dialing Codes Provisioned Client Carrier Rates Billing Reports show Usage by Client and or Carrier for User defined time period Billing Reports may also be filtered to show Usage per Specific Country or Destination Billing Reports may be generated for any period of time day two days one week one month one quarter and so on User de
75. th ITU T specifications for a given country 5 Place 4 5 calls to the same or different good numbers within the destination you re testing 6 Wait 2 minutes prior to checking CDRs 7 lf calls weren t completed please investigate reason of disconnection by studying CDR records as explained in Troubleshooting Manual 28 1 4 MANAGING TRUNK GROUPS SWITCHMEMBER TRAFFIC 1 4 1 Modifying Trunk Groups After TrunkGroups have been initially provisioned it s possible to make additional changes to them like adding or removing IP addresses changing defined IP Call Limits or changing ingress tech prefixes Order Form OOOO OOOO OOOO OOO OOOO OOO SOS OOO OOOO OO OOOO OOOO Trunk Groups Switch Member Arbinet ARB Dd TG Name Protocol Inbound Prefix Local IF Capaci Direction Inbound IPiNe Metmask Outbound IP TRAARBBREOSG af 38 105 229 1 UNLIMITED se Waly TRAARBSSEA 38 105 229 1 UNLIMITED OutGoing 255 255 255 95 143 0 36 TRAARBSSEA o 8 105 229 1 UNLIMITED T P1955 955 295 100 2 1 2 E New Trunk Group Es Add IP s E Delete IPs EF Change Call Limit 4 Show Order History Orders Changes made to Trunk Groups are effective immediately 1 4 2 Enabling Disabling SwitchMembers It s possible to Enable Disable both VoIP and TDM Trunk Groups Disabled Trunk Group will not receive or send any traffic and it will be skipped in routing as if it s not present in Routing Table To manage Trunk Group
76. ue as minimum ACD which will trigger Alarm email Minimum number of Calls a minimum sample of calls within 30 minutes interval that will trigger Alarm generation email We do not recommend having value less than 30 1 10 2 Managing Alarms jes Billing Tools Routing Edit Alarm y Show Hide Back Panel Alarms ASR Alarm Description Email Afghanistan ASR 30 over Carrier ABC alarmim mycompany com EF Edit Il Delete 4 Refresh 66 LF Edit allows User to change settings in existing Alarms Please note that in order to change an Alarm User has to first filter desired routes carriers trunk groups on the left pane of the Main Screen T beite Will delete an existing Alarm 67 2 MOST COMMONLY USED TERMS DEFINITIONS ANI Carrier Codec Egress Called number Client Billing Period ASR Calling number CDR Disconnect initiator Disconnect reason DM Rule El E 164 FastStart GK gatekeeper GW voip media gateway H 323 Gateway IP signaling Automatic number identification Also see Calling number and CLI A carrier is a telecom service providing organization In this Manual Carrier always refers to Terminating receiving party Short for compressor de compressor a codec is any technology for compressing and decompressing data typically audio or video The number as it comes in the switch without being striped of any codec and or tech prefix A carrier is a telecom serv
77. uit provided by the telephone companies North American See E1 and J1 for European and Japanese counterparts Transmission Control Protocol TCP is a transport layer connection oriented end to end protocol lt provides reliable sequenced and unduplicated delivery of bytes to a remote or local user The basic communication language of the Internet and the global standard for communications The TCP protocol assembles and disassembles messages into information packets and ensures that the same quantity of bytes sent is also received The Internet protocol IP reads the address of each packet and routes it to the correct destination Sequence of numbers and pound signs that goes in front of both egress and ingress called numbers R amp R Rules require tech prefix for User s Client traffic inbound calls Time division multiplexing Time Division Multiplexing is a transmission facility shared in time rather than frequency i e signals from several sources share a single channel or bus by using the channel or bus in 69 successive time slots A discrete time slot or interval is assigned to each signal source TGD Trunk A cluster of Trunk Groups The Incoming Routing Rule created for a Trunk Group Group domain Domain TGD will be applied to each Trunk Group belonging to that TGD TDM Trunk A Trunk Group of one or multiple T1 E1 Trunk Group maybe inbound or Group outbound A Trunk Group that is defined by one public and static IP
78. y Code City Code Number Ill Switch looks up whether there s a Routing Rule for every called number for originating SwitchMember If no rule exists Switch will drop the call with INTERNAL error code 3 No route to destination and will record outbound carrier as UNKNOWN Outbound Trunk Group UNKNOWN IV If Routing Rule exists call will be directed to a specified Routing Label Routing Label is a virtual container that holds defined Termination points and their selection priority V There s no limit on number of Routing Labels or Routing Rules in the switch Routing set up is done through Sonus Routing menu on the main screen User Interface offers two distinct method of creating routing rules 1 Automated with Least Cost Routing LCR suggestion 2 Manual routing Please note that two routing modes coexist and act upon the same Routing Table 13 1 3 1 Automated routing with No Loss Least Cost Routing LCR suggestion This is a recommended routing method for all new Users This method simplifies analysis of offered codes compares offered rates and analyzes Quality Flags imported with Carrier Rate updates Tools Routing Routing Label Ver 7 1 Incoming Routing Ver 7 1 Incoming Routing LCR Ver 7 1 Traffic Management Ver 7 1 Assign Routing Class Ver 7 1 Please note that Automated routing can be used in both LCR mode and manual route provisioning To use LCR mode User should have Client and Carrie

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