2003 350Z FRONT WHEEL ALIGNMENT WARRANTY EXTENSION
Contents
1. Original Equipment Manufacturer Factory Installed NOTE If the vehicle is equipped with an aftermarket suspension system other than the NISMO S Tune system the customer must return the vehicle back to OEM condition before the alignment check SPECIAL CUSTOMER ASSISTANCE FEATURES On some vehicles affected by this warranty extension the original equipment front tires may have been replaced due to front tire noise or irregular wear on the inside portion of the front tires If this is the case please inform the customer that they may be eligible for reimbursement of these expenses and if applicable provide the customer with a copy of the Owner Letter and the Checklist for Reimbursement of Prior Front Tire Replacement see page 21 If the front tires were replaced at your dealership please provide a copy of the related repair order invoice if available to the customer If the repair was completed at a location other than your dealership please inform the customer that they will need to provide proof of the repair and proof of payment when they contact Nissan Consumer Affairs 2 21 Repair Flow Chart Does front tire noise exist Is the vehicle equipped with OEM wheels and tires or with genuine Nissan chrome or NISMO accessory 350Z wheels Make sure all tires are inflated to 35 P S I cold Perform the Front Tire Inspection Procedure page 8 using the Tread Check Gauge A 0 45 mm Is2. DESCRIPTION _PFP__ OPCODE SYM DIA R amp R One Wheel Tire 1 48640 AL585 PW10AA Combination R amp R One Additional eo oe PW101A en Wheel Tire 1 Eo o o Inspect OEM Tires using Gauges PX17AA 0 3 hr AND On the same work order of the wheel tire replacement coding given above but on a different line submit a PO line claim using the following claims information DESCRIPTION OP CODE SYM DIA FRT_ WD40AA 1 Both front tires must be exchanged side to side or replaced as a pair 2 A copy of the alignment machine printout showing BEFORE and AFTER alignment data MUST be attached to any repair order for alignment Failure to attach this information may result in a debit of the claim This information should be kept in the vehicle service history file 3 If your dealership sublets the alignment you must obtain a copy of the alignment machine printout showing BEFORE and AFTER alignment data from the sublet facility that actually performs the alignment This printout MUST be attached to any repair order for alignment Failure to attach this information may result in a debit of the claim This information should be kept in the vehicle service history file 4 A copy of the alignment machine calibration record showing when the alignment machine used was last serviced and calibrated must also be attached to the work order Reference Nissan Claims Bulletin WB 04 004 for mandatory requirements regarding al
3. tools safety instruction and know how to do a job properly and safely NOTE If you believe that a described condition may apply to a particular vehicle DO NOT assume that it does See your Nissan dealer to determine if this applies to your vehicle 1 21 VEHICLE EQUIPMENT CHART CONDITION VEHICLE EQUIPMENT ACTION Vehicle has If front tire noise does exist do the following OEM or genuine Nissan chrome or e Perform the Front Tire Inspection NISMO accessory 350Z wheels erform the i p Procedure page 8 OEM tires f needed perform the Front Tire A Rotation Procedure page 12 OR f needed perform the Front Tire Replacement Procedure page 15 Perform the Front End Alignment Check Procedure page 18 NOTE Refer to the next page for a Repair Flow Chart that details the above steps Vehicle has If front tire noise does exist do the following B OEM or genuine Nissan chrome or Perform the Front End Alignment Check NISMO accessory 350Z wheels Procedure page 18 Aftermarket tires OEM size No further action is needed Vehicle has If front tire noise does exist do the following c OEM or genuine Nissan chrome or NISMO accessory 350Z wheels Customer must install OEM size tires before alignment check Aftermarket tires non OEM size Customer must return the vehicle back to Aftermarket wheels any size OEM condition before alignment check D Vehicle has
4. onto the wheels 5 Adjust the tire pressures to 35 PSI cold 6 Balance both wheel tire assemblies 7 Mount the wheel tire assemblies onto the vehicle e Tighten wheels nuts to 98 127 N m 10 12 kg m 73 93 ft lb 8 Go to the Front End Alignment Check Procedure on page 18 17 21 Front End Alignment Check Procedure Adjust if Needed IMPORTANT e A copy of the Alignment Machine Printout showing BEFORE and AFTER alignment readings MUST be attached to the Repair Order for alignment e A copy of the alignment machine calibration certification must be attached to the Repair Order e Failure to attach this information may result in debit of the Claim e This information should be kept in the vehicle s service history file 1 Check the vehicle s front end alignment and adjust Toe in if needed e Only Toe in can be adjusted on the front suspension of the 350Z e The Camber and Caster are not adjustable It is absolutely critical that the TOE is properly set on the 350Z For details on Front End Alignment refer to the FSU section Wheel Alignment Inspection and Toe in Inspection and Service Data Wheel Alignment Unladen in the Electronic Service Manual ESM Chart 1 Total Toe in Omm Oin 0 Timm 0 04 in 01 Maximum preferred setting 2 mm 0 08 in 0 2 The preferred setting is 2 mm 0 08 in 0 22 with no variation zero 0 plus or minus Once the final adj
5. the height difference MORE than 0 45 mm Perform the Front Tire Inspection Procedure page 8 using the Tread Check Gauge B 0 60 mm Is the height difference MORE than 0 60 mm Replace both front tires Refer to the Front Tire Replacement Procedure page 15 Check front wheel alignment Adjust as needed Refer to the Front End Alignment Check Procedure page 18 Road test the vehicle to make sure the steering wheel is centered and that the road noise is minimized 3 21 Are the non OEM tires larger than OEM size Customer must install OEM size tires before alignment check Tread is OK Look for other sources of the excessive noise Rotate the front tires side to side dismounting tires from wheels Refer to the Front Tire Rotation Procedure page 12 WARRANTY EXTENSION DETAILS The warranty parameters applicable to the Section WD toe in adjust Op Code WD40AA will be extended from the normal 12 months 12 000 miles Adjustment coverage to 24 months unlimited miles for the applied vehicles CLAIMS INFORMATION If inspection of the OEM wheels tires indicates that the vehicle should have the front tires switched from side to side and then the toe in is reset or if inspection of the OEM wheels tires indicates that the vehicle should have the front tires replaced and then the toe in is reset Submit a PP line claim using the following claims information
6. RH FRONT TIRE Inner Outer wow Position Inner Outer More than 0 60 mm More than 0 60 mm GAUGE B More than 0 60 mm More than 0 60 mm RESULTS CB veso no ves or no Co Lern e TP040106 Figure 4 11 21 Front Tire Rotation Procedure e Rotate Front Tires from Side to Side Dismounting Tires from Wheels NOTE Before removing tires wheels from the car do the following 1 Label the left front wheel as the LEFT as viewed from the driver s seat 2 Label the right front wheel as the RIGHT as viewed from the driver s seat 3 Inspect the valve stems in the front wheels A If the valve stems are black colored rubber type see Figure 5 e They are standard tire valves e Go to Step 4 on page 14 Black colored rubber valve stem TP030005 Figure 5 B If the valve stems are silver colored metal type see Figure 6 e They contain a transponder for the special Tire Pressure Monitoring System TPMS e Use a non permanent marker to mark the stem Left or Right e Then follow the CAUTIONS on page 13 before going to Step 4 on page 14 Silver colored metal valve stem TP030006 Figure 6 12 21 CAUTION First read the tips below before trying to remove a tire from the wheel Tire Removal Tips e When removing a tire with a TPMS transponder installed silver metal type valve before breaking the tire bead from the rim first remove the nut from the valve stem e Then p
7. Technical Bulletin NISSAN ee SERVICE BULLETIN W104 003 NTB04 043 April 12 2004 2003 350Z FRONT WHEEL ALIGNMENT WARRANTY EXTENSION APPLIED VEHICLE All 2003 350Z Z33 NOTE The warranty for front wheel alignment is extended to 24 months from original in service date with no mileage limit Rear wheel alignment is NOT affected SERVICE INFORMATION IF YOU CONFIRM An applied vehicle has excessive front tire roar or growl noise under the following conditions e When braking moderately e At speeds below 30 mph e On smooth road surfaces ACTIONS Look at the Vehicle Equipment Chart page 2 to find out what action s you need to take e f needed perform the Front Tire Inspection Procedure page 8 e Depending on the Front Tire Inspection results you may either rotate the front tires or replace them NOTE There is a time mileage cutoff and a pro rate schedule for tire replacement see page 5 for details e f needed perform the Front End Alignment Check Procedure page 18 Adjust if needed IMPORTANT The purpose of ACTIONS above is to give you a quick idea of the work you will be performing You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair Nissan Bulletins are intended for use by qualified technicians not do it yourselfers Qualified technicians are properly trained individuals who have the equipment
8. debit of the Claim e This information should be kept in the vehicle s service history file 6 21 PARTS INFORMATION For Original Bridgestone Potenza Front Tires DESCRIPTION QUANTITY Tire 2 if needed Bridgestone Potenza RE040 size 225 50 R17 5 OR Tire 2 if needed Bridgestone Potenza RE040 size 225 45 R18 NOTE Do NOT order tires from Nissan If needed order tires directly from your local Bridgestone tire supply source 7 21 SERVICE PROCEDURE Front Tire Inspection Procedure For Original Bridgestone Potenza Tires ONLY 1 Make sure the pressure in all four tires is 35 P S I cold e tis absolutely critical very important that the tire pressure is set and maintained at 35 psi cold in order to maximize tire life e Ifthe tire pressure is below 35 P S I cold the tires may wear sooner which can lead to increased noise NOTE Perform the following steps on both front tires ONLY You do NOT need to perform these steps on the rear tires 2 Raise the vehicle on a hoist 3 Measure the tire in several locations as follows NOTE To do this procedure you ll need e Piece of chalk e Tread Check Kit J 47132 see Figure 1 This Kit is essential to perform this procedure and was previously sent to each dealer TREAD CHECK KIT J 47132 For Original Bridgestone Potenza Tires ONLY TREAD CHECK TREAD CHECK GAUGE A GAUGE B Thickness 0 45 mm j Thickness 0 60 mm Color Sil
9. e Alignment Machine Printout from the sublet facility showing the BEFORE and AFTER alignment readings Check to make sure the sublet facility has accurately reset the Alignment The printout supplied by the sublet facility MUST be attached to the Repair Order Failure to attach this information may result in debit of the Claim This information should be kept in the vehicle s service history file Alignment Machine Calibration Certification e HUNTER recommends that gt Standard conventional style Alignment Machines internal reference sensors should be checked and calibrated if necessary every six months gt External reference Alignment Machines image based should be checked once a year gt Obviously if any instrument is dropped or damaged in some way calibration should be checked immediately e Please keep a copy of the alignment machine calibration certification that shows when your alignment machine was last serviced calibrated e f you do not have a copy of the calibration certification make sure you keep a copy of the receipt or purchase order number for the last calibration service e lf the alignment is performed by a sublet facility make sure you get a copy of the sublet facility s alignment machine calibration certification which shows when the last calibration was done e A copy of the calibration certification must be attached to the Repair Order Failure to attach this information may result in
10. e stem air pressure transponder into the inside of the tire e Failure to do this will result in transponder damage Positioning TPMS Transponder When Remounting Tires e When remounting tires make sure the TPMS Transponder is positioned as close to the wheel surface as possible see Figure 11 Transponder Top View eS Tire bead SSS surfaces SS aN N Position the Transponder as close to the wheel surface as possible TP030011 Figure 11 IMPORTANT TIP So you won t have to perform TPMS Initialization make sure the Transponder stays at its original wheel position on the car o And the left front Transponder must remain with the left front wheel a So the right front Transponder must remain with the right front wheel Refer to the mark you made in step B page 15 for correct Transponder placement NOTE TPMS Initialization should not be needed if the Tip above is followed however if TPMS Initialization is needed see NTB02 070 for detailed information 16 21 2 Remove the right front and left front wheel tire assemblies 3 Dismount the front tires from the wheels NOTE When remounting tires in the steps below make sure the uni directional arrows on the sides of the tires point toward the front of the vehicle see Figure 12 Make sure uni directional arrow points toward front of vehicle GLIN lt D rotano e TP030004 Figure 12 4 Install Replacement Tires
11. ease contact your Nissan dealer or you can contact Nissan Consumer Affairs at 800 343 0294 Nissan Division 20 21 CHECKLIST FOR REIMBURSEMENT OF PRIOR FRONT TIRE REPLACEMENT ee Checklist for Reimbursement of Prior Front Tire Replacement If you replaced your front tires due to tire noise or an irregular wear pattern on the inside portion of the front tires prior to the announcement of the extended warranty please complete this checklist detach the card and fax it along with the supporting documentation to Nissan Consumer Affairs Attn 350Z Front Tire Noise 1 310 771 2775 or via Mail Nissan Consumer Affairs Attn 350Z Front Tire Noise P O Box 191 Gardena CA 90248 0191 VEHICLE IDENTIFICATION NUMBER Day Time Phone Number where you can be reached Proof of Repair including Amount Paid Copy of Invoice Proof of Ownership Copy of Vehicle Registration If Name or Address has changed please complete the following LAST NAME FIRST NAME ADDRESS CITY TP040184 21 21
12. ecked is LESS than 0 45 mm look for other causes of the noise gt If the height difference between ANY two tread lugs is MORE than 0 45 mm check the tire again using Gauge B 0 60 mm gt If the height difference between ALL the tread lugs you checked is LESS than 0 60 mm rotate the front tires side to side dismounting tires from wheels Refer to the Front Tire Rotation Procedure page 12 gt If the height difference between ANY two tread lugs is MORE than 0 60 mm replace both front tires Refer to the Front Tire Replacement Procedure page 15 NOTE If the front tires are replaced attach a copy of the Tire Tread Check Sheet completely filled out at the bottom to the Repair Order If you don t do this the warranty claim may be debited 10 21 TIRE TREAD CHECK SHEET Instructions 1 Check the tire tread with Gauge A or B 2 Circle Yes or No in all the boxes that apply at the bottom of this sheet 3 Attach a copy of this sheet to the Repair Order Large Tread Lugs X Do NOT measure Gauge A or B lt SAE Small Tread Lugs Measure Gap Here With Front Tire Inner Edge a 2D ROTATION LH FRONT TIRE RH FRONT TIRE Position Inner Outer GAUGE A Position Inner Outer More than 0 45 mm More than 0 45 mm More than 0 45 mm More than 0 45 mm RESULTS CB veso no ves or no CB veso no ves or no LD ve o no ves o no LH FRONT TIRE
13. heel 7 Mount the left tire on the right wheel 8 Adjust the tire pressures to 35 PSI cold 9 Balance both wheel tire assemblies 10 Mount the left wheel tire assembly on the left side of the vehicle e Tighten wheels nuts to 98 127 N m 10 12 kg m 73 93 ft lb 11 Mount the right wheel tire assembly on the right side of the vehicle e Tighten wheels nuts to 98 127 N m 10 12 kg m 73 93 ft lb 12 Go to the Front End Alignment Check Procedure on page 18 14 21 Front Tire Replacement Procedure 1 Inspect the valve stems in the front wheels A Ifthe valve stems are black colored rubber type see Figure 9 e They are standard tire valves e Go to Step 2 on page 17 Black colored rubber valve stem TP030005 Figure 9 B If the valve stems are silver colored metal type see Figure 10 e They contain a transponder for the special Tire Pressure Monitoring System TPMS e Use a non permanent marker to mark the stem Left or Right e Then follow the CAUTIONS on page 16 before going to Step 2 on page 17 Silver colored metal valve stem TPO30006 Figure 10 15 21 CAUTION First read the tips below before trying to remove a tire from the wheel Tire Removal Tips e When removing a tire with a TPMS transponder installed silver metal type valve before breaking the tire bead from the rim first remove the nut from the valve stem e Then push the valv
14. hey may cause some confusion that may result in a wrong toe setting e The alignment specifications used to make the color change may not be correct in your machine This may result in an ERROR gt You should check the specification and tolerance information in your machine to make sure it matches the specifications listed in the ESM or Chart 1 previous page of this TSB e Refer to the actual number to correctly set the TOE 2 After you have checked and adjusted if necessary the Toe in e Print out both BEFORE and AFTER measurements e Attach them to the Repair Order 3 Road test the vehicle to make sure e The steering wheel is centered e The road noise is minimized 19 21 OWNER S LETTER Dear Nissan 350Z Owner Nissan is committed to providing the highest levels of product quality and customer satisfaction The 350Z was designed for maximum dynamic handling performance and is therefore equipped with tires that have a compound and tread pattern that provides optimum handling characteristics However this performance set up requires very accurate front wheel alignment Nissan has determined that 350Z front tires are sensitive to any toe out condition and if the front toe alignment is not correct on Model Year 2003 350Z vehicles an irregular wear pattern on the inner edge of the front tires may occur This wear pattern can cause a tire noise condition described as tire roar or tire growl which may be
15. howing the date mileage as to when the tires were installed on the vehicle Copies of this evidence MUST be retained in the vehicle file for future reference Failure to retain this evidence may result in all or part of the claim being charged back to the dealership B FRT for mount amp balance is included in PW10AA amp PW101A 5 21 C This is defined as the percentage of the cost of the new set of tires including any special shipping exclusive of any mount amp balance charges see NOTE B above For example if the tires on the vehicle are determined to have been driven for 25 250 miles and the total cost for the two tires is 100 00 then the customer would pay 50 00 and the dealer would claim 50 00 based on the above pro rate schedule D Tire reimbursement costs MUST be supported by invoices retained in the vehicle file at the dealership ADDITIONAL ALIGNMENT NOTES Alignment Machine Printout e A copy of the Alignment Machine Printout showing BEFORE and AFTER alignment readings MUST be attached to the Repair Order for alignment e Failure to attach this information may result in debit of the Claim e This information should be kept in the vehicle s service history file Alignment Performed by Sublet Facility e If your dealership cannot align the 350Z and the alignment is sent out to a sublet facility the sublet facility must follow the procedures outlined in this bulletin e You must obtain a printed copy of th
16. ignment table calibration requirements 4 21 Tire Replacement Pro Rate Schedule Using the following pro rate mileage schedule for the set of tires CURRENTLY ON THE APPLIED VEHICLE see NOTE A below within the 24 month coverage period determine the amount of customer participation if any in the purchase price of the tire This includes shipping exclusive of any charges for mount and balance see NOTE B below see NOTE C next page 1 21 000 0 25 001 26 000 26 001 27 000 27 001 28 000 28 001 29 000 80 After determining the total cost of the tires including special shipping charges if any excluding any charges for mount and balance see NOTE B below and minus the customer pay percentage submit for reimbursement see NOTE D next page using Parts Category Code 775 as follows e Enter the Part Category 775 to charge the sum of the calculated net cost of the 2 tires plus shipping in the Parts portion of the claim e Enter the quantity of 2 in the PART QTY column e Enter the dollar amount for the net sum cost of the tires plus shipping in the AMT1 column with FW as the detail coverage code e Enter the customer pay dollar amount in the AMT2 column with CP as the detail coverage code NOTES For Tire Replacement Pro Rate Schedule A lf the tires on the vehicle are the second or more set of tires the customer MUST provide evidence s
17. inal size or with wheels other than those listed in number 1 or 2 above or or with suspension modifications other than NISMO S Tune this warranty extension is not applicable unless the wheels tires and or suspension are first returned to original factory specifications and the vehicle then is presented to a Nissan dealer for repair prior to expiration of this extended warranty Note If it is determined that replacement of the front tires is covered and necessary Tires with less than 21 001 miles of usage will be replaced free of charge Tires replaced between 21 001 and 30 000 miles will be prorated and Nissan will pay for a percentage of the tire replacement cost What You Should Do If you are experiencing front tire roar or growl noise as described above and this warranty extension is applicable to your vehicle contact your Nissan dealer to schedule an appointment This service should take approximately 2 hours to complete but you may have to leave your car for a longer period based upon dealer work schedules or tire availability If you replaced your front tires due to tire roar or growl noise or an irregular wear pattern on the inside portion of the front tires prior to the announcement of the extended warranty you may be eligible for reimbursement of those expenses from Nissan Please see Checklist For Reimbursement of Prior Front Tire Replacement next page for additional information If you have any additional questions pl
18. most noticeable during low speed braking Rear wheel alignment is not affected What Nissan Will Do To ensure the highest levels of customer satisfaction Nissan is extending the warranty for front wheel alignment on your 350Z to 2 years from the original in service date Like all Nissan New Vehicle Limited Warranty service this extended warranty is only available through a Nissan dealership If your Model Year 2003 350Z vehicle exhibits front tire roar or growl noise during the extended warranty period Nissan will inspect your vehicle to determine the wheel tire and suspension equipment installed on the vehicle Then 1 For vehicles equipped with original equipment tires and wheels or with genuine Nissan chrome or NISMO accessory Z wheels Nissan will Inspect the tires for irregular wear pattern on the inside portion of the front tires and if necessary either rotate the front tires from side to side or replace the front tires as determined to be necessary by formal repair criteria e If tires are either rotated or replaced check the front wheel alignment and adjust as needed to ensure proper toe in adjustment 2 For vehicles equipped with replacement tires of the same size as the original equipment tires and original equipment wheels or with genuine Nissan chrome or NISMO accessory Z wheels Nissan will Check the front wheel alignment and adjust as needed 3 For vehicles with replacement tires that are not the orig
19. ush the valve stem air pressure transponder into the inside of the tire e Failure to do this will result in transponder damage Positioning TPMS Transponder When Remounting Tires e When remounting tires make sure the TPMS Transponder is positioned as close to the wheel surface as possible see Figure 7 Transponder Top View ae a Tire bead TRS surfaces SS aN N Position the Transponder as close to the wheel surface as possible TP030011 Figure 7 IMPORTANT TIP So you won t have to perform TPMS Initialization make sure the Transponder stays at its original wheel position on the car a So the right front Transponder must remain with the right front wheel a And the left front Transponder must remain with the left front wheel Refer to the mark you made in step B page 12 for correct Transponder placement NOTE TPMS Initialization should not be needed if the Tip above is followed however if TPMS Initialization is needed see NTB02 070 for detailed information 13 21 4 Remove the right front and left front wheel tire assemblies 5 Dismount the front tires from the wheels NOTE When remounting tires in the steps below make sure the uni directional arrows on the sides of the tires point toward the front of the vehicle see Figure 8 Make sure uni directional arrow points toward front of vehicle N Nf TP030004 Figure 8 6 Mount the right tire on the left w
20. ustment is done it is very important that there is no toe out IMPORTANT e You must use a quality alignment machine that will give accurate results when performing alignment checks e An alignment machine such as the Hunter Series 611 listed in the Nissan TECH MATE Catalog should be used e Your alignment equipment should be regularly calibrated in order to give correct information e HUNTER recommends that gt Standard conventional style Alignment Machines internal reference sensors should be checked and calibrated if necessary every six months gt External reference Alignment Machines image based should be checked once a year gt Obviously if any instrument is dropped or damaged in some way calibration should be checked immediately e The alignment rack itself should be capable of accepting the 350Z 18 21 e The rack should be checked to ensure that it is level e Some newer Hunter or other brand alignment machines are equipped with an optional Rolling Compensation method gt Do NOT use this method to compensate the sensors alignment targets or heads when aligning the 350Z gt Use the Jacking Compensation Method for any Alignment Targets or Heads sensors You ll need to raise the vehicle to perform this compensation ALSO e To display the Alignment Settings many alignment machines use a green red or plus minus or Go No Go indicator e Don t use these indicators T
21. ver Color Black TP040148 Figure 1 8 21 A Use the chalk to mark the inner and outer tire sidewalls in four locations each side See Figure 2 below Put a letter at the following points e Letter A at the rotation arrow e Letter B at the 3 O clock position e Letter C at the 6 O clock position e Letter D at the 9 O clock position Front Tire Outer Edge Front Tire Inner Edge Uf 2D ROTATION TP040106c Figure 2 9 21 B At each location that you just marked use Gauge A 0 45 mm to check the height difference between two large tread lugs closest to each reference point A B C D as follows See Figure 3 Large Tread Lugs A orp Small Tread Lugs Check Gap Here With Gauge A or B Do NOT measure Gauge A or B TP040106b Figure 3 IMPORTANT Don t measure the small tread lugs see Figure 3 ONLY measure large tread lugs 1 x Lay the metal ruler across two large tread lugs and along the edge of the Water Channel see Figure 3 u Firmly press down on the ruler at the number 1 and number 2 positions as shown in Figure 3 3 Use Gauge A 0 45 mm to check the height difference between the two tread lugs see Figure 3 NOTE Write down all the front tire checking results at the bottom of the Tire Tread Check Sheet see Figure 4 next page gt If the height difference between ALL the tread lugs you ch
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