TLA5000B Series Logic Analyzer Installation Manual
Contents
1. Click Image Project Copy Click Disk Image or Saved Project Navigate to C backup Select file backup1 and click Open Click the Verify data on disk after burning check box to enable this function got CSR e e Poe Click the Burn button The application writes the backup file to the disc and then verifies that the data matches the source file 9 When the application reports that the write process has completed successfully remove the disc and label it appropriately include backup file name instrument name instrument serial number and date 10 Copy the disk image files iso located in the C backup directory to a network location a separate hard disk or optical media for backup purposes 11 Store the backup discs as defined by your company policy NOTE You can only use restore discs on the instrument that created them TLA5000B Series Logic Analyzer Installation Manual Basic Installation Performing the Incoming Inspection Checking the Logic Analyzer Probes Optional Backing Up User Files Incoming inspection consists of verifying the basic operation of the logic analyzer The power on diagnostics check the basic functionality The diagnostics run every time you turn on the logic analyzer You can also verify more detailed functionality by running the self calibration and extended diagnostics NOTE Allow the mainframe to warm up for 30 minutes before running the self calibration To ru2. Installation i iiine te EE anta dia the cehes ra E EE rar 1 Check the Shipping Eist sis el oli OEE E EO EE EE EE EE seni 1 Site Considerations iii ni noi ipao ORI A 1 Chassis Ground Connections RR E EE EE ER 3 Connecting ACCESSOTIES sci iii ie 4 Connecting Probes cari ii al ai nie 5 First Time Operation isein ario ile 6 Creating Operating System Restore Discs 0 ccc eee e cece eect eee eee nee e een ne en ee ene ena 8 Performing the Incoming Inspection 0 9 Backing Up User Pilesiss 2 criari a 9 Connecting Probes to the Target System cee ce eee e nce eee eee eee ete ene n eee ne en een e ena 9 Additional Informations 24 23 55 00s000 eimie sannee E ia 9 Product Overview suit ORIO AIA ARR 11 Front Panel Controls so lt ci sce sieenee dd caedeedcadaesaa Qoekd Weg obs saaeeesd ira 11 External Connectors secreta iran ES E 11 Restoring and Installing Software cece cece enn nnn ene ene EEE EEE Eta e nee EES 13 Restoring the Instrument Operating System ccc o 13 Change the BIOS Settings 4 i06 cacsiccandeudd he ctgus aan 16 Reinstalling the TLA Application Software 0 16 Upgrading or Restoring Firmware 0 ccc e eee ene n nee enn e eee nee eta e en ne eens 19 Appendix A User Service Procedures L nee nnn resres nnn EEE EEE EEE EEE 21 General Care ero 21 Self Calibration i sala OR Rea 21 Preventive Maintena
3. Safety Summary before performing any service procedures The General Safety Summary can be found in the Tektronix Logic Analyzer Family Product Safety amp Compliance Instructions Tektronix part number 071 2591 xx Do Not Service Alone Do not perform internal service or adjustments of this product unless another person capable of rendering first aid and resuscitation is present Disconnect Power To avoid electric shock switch off the instrument power then disconnect the power cord from the mains power Use Care When Servicing With Power On Dangerous voltages or currents may exist in this product Disconnect power remove battery if applicable and disconnect test leads before removing protective panels soldering or replacing components To avoid electric shock do not touch exposed connections TLA5000B Series Logic Analyzer Installation Manual ili Preface Preface This manual contains all information needed to install your Tektronix logic analyzer and related accessories To prevent personal injury or damage consider the following requirements before starting service m The procedures in this manual should be performed only by qualified service personnel Read the General Safety Summary and Service Safety Summary found in the Tektronix Logic Analyzer Family Product Safety amp Compliance Instructions Tektronix part number 071 2591 xx Be sure to follow all warnings cautions and notes in this manual TL
4. 3 Follow the on screen instructions and note the items below When prompted select the Typical installation option When the Add GPIB wizard appears select GPIB USB B After restarting the instrument the NI 488 2 Getting Started wizard displays This is not needed select Do not show at Windows startup When you first connect the iView cable the instrument will detect the new hardware Select Install the software automatically Recommended Install the Snaglt Software Complete the following steps to install the SnagIt software on your PC 1 Browse to the SnagIt folder on the CD and run the Setup exe program 2 Follow the on screen instructions TLAS5000B Series Logic Analyzer Installation Manual 17 Restoring and Installing Software Install the TLA Application Software Browse to the TLA Application software folder on the CD and run the Setup exe program Follow the on screen instructions to install the TLA application software If you have an older version of the software on the hard disk the installation program will detect it and ask if you want to remove it Follow the on screen instructions to remove the software answering Yes to any prompts Restart the instrument when prompted and run the Setup exe program again Start the TLA Application If you have installed the TLA application software on a PC for remote operation start the software by double clicking on the TLA Application icon The TLA Connection di
5. A5000B Series Logic Analyzers iv The TLASOOOB series logic analyzers consist of portable logic analyzer mainframes which differ by channel width and all of the accessories and supports that are used with them The logic analyzers are built on the Microsoft Windows operating system which allows you to install any PC compatible third party hardware and software on the instrument Because the instrument can operate in a network environment Microsoft recommends the following Use an Internet firewall Install operating system updates regularly Use up to date antivirus software TLAS5000B Series Logic Analyzer Installation Manual Documentation Related Documentation Item Figure i TLA5000B series logic analyzer Preface The following table lists related documentation available for your logic analyzer The documentation is available on the TLA Documentation CD and on the Tektronix Web site www tektronix com manuals Purpose Location TLA Quick Start User Manuals High level operational overview Online Help In depth operation and UI help Installation Quick Reference Cards High level installation information Installation Manuals Detailed first time installation information XYZs of Logic Analyzers Logic analyzer basics Declassification and Securities instructions Data security concerns specific to sanitizing or removing memory devices from Tek
6. D drive is the first startup device Ifthe DVD drive is not the first startup device you need to enable it as the first startup device before performing a restore from the restore discs 3 Click Restore 4 In the Confirmation dialog box click Yes to restore the operating system and instrument application or No to exit the restore process 5 When the restore process is completed remove the restore disc and restart the instrument NOTE Remove the restore disc before restarting the instrument Otherwise the instrument will not start properly 6 When prompted read and accept the end user license agreement EULA 7 Click Next and then configure your regional settings as needed 8 Click Next The instrument will apply the settings and then restart 9 After the instrument restarts reinstall the TLA Application software See page 16 Reinstalling the TLA Application Software TLA5000B Series Logic Analyzer Installation Manual 15 Restoring and Installing Software Change the BIOS Settings Before reinstalling the operating system you may need to change the BIOS settings to enable starting the logic analyzer from the DVD drive 1 For TLA5000B instruments serial numbers below B050000 restart the instrument press function key F2 repeatedly to enter the BIOS setup and then go to the Boot menu For TLA5000B instruments serial numbers above B050000 restart the instrument press the Delete key repeatedly to
7. Product Overview This chapter briefly describes the product controls and connectors of the logic analyzers Refer to the online help for detailed operating information for the logic analyzers Front Panel Controls You can use the front panel controls to operate the logic analyzer You can also attach an external keyboard monitor and mouse to operate the logic analyzer You can use the front panel keys as an alternative to an external keyboard Most keys and key combinations are available using the front panel See Figure 5 VERTICAL ronan J 4 POSITION POSITION Horizontal a gS i EY General Purpose Vertical knob A SRE SCALE bd J Run Stop Keypad Figure 5 Logic analyzer front panel External Connectors Use the external connectors on the rear panel of the logic analyzer to connect external accessories See Figure 2 on page 4 Use the four front panel BNC connectors to send signals between the logic analyzer and other instruments For example use the iView cable to connect the logic analyzer to an oscilloscope TLAS5000B Series Logic Analyzer Installation Manual 11 Product Overview 12 TLAS5000B Series Logic Analyzer Installation Manual Restoring and Installing Software Most of the software comes factory installed when you receive your logic analyzer Re
8. Secondary video SVGA OUT ta RE ORE E E AA yx LAN USB orarie Ge i 10 100 1000 Mbps A A LINE LINE OU T IN Adrien A O Audio line out AN Audio line in A S660 o 2066 001 Primary video SVGA OUT Figure 2 Accessory connections 4 TLA5000B Series Logic Analyzer Installation Manual Basic Installation Table 3 Accessory connection information Item Description Monitor If you use a non plug amp play monitor you may need to change the Windows display settings to achieve the proper resolution Printer Connect the printer to the LPT parallel port Rackmount The logic analyzer can be installed in rackmount kits Refer to the respective rackmount kit instructions for installation information Connecting Probes After you have connected all the accessories you can connect the probes to the instrument Refer to the appropriate section for your instrument For additional information on the individual probes refer to the instructions that accompanied your probes ZN CAUTION When attaching the probe to the logic analyzer you must use care to tighten probe screws evenly until they are snug First slightly tighten screws then snug each screw to 4 in lbs max Undertightening the probe screws can result in intermitten
9. TLA5000B Series Logic Analyzer Installation Manual This document supports TLA System Software Version 5 6 and above Warning The servicing instructions are for use by qualified personnel only To avoid personal injury do not perform any servicing unless you are qualified to do so Refer to all safety summaries prior to performing service www tektronix com Tektronix 077 2066 02 Copyright Tektronix All rights reserved Licensed software products are owned by Tektronix or its subsidiaries or suppliers and are protected by national copyright laws and international treaty provisions Tektronix products are covered by U S and foreign patents issued and pending Information in this publication supersedes that in all previously published material Specifications and price change privileges reserved TEKTRONIX and TEK are registered trademarks of Tektronix Inc Tektronix Tek MagniVu and iView are registered trademarks of Tektronix Inc Contacting Tektronix Tektronix Inc 14200 SW Karl Braun Drive P O Box 500 Beaverton OR 97077 USA For product information sales service and technical support In North America call 1 800 833 9200 Worldwide visit www tektronix com to find contacts in your area Warranty 2 Tektronix warrants that this product will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment If any such product proves defective during this war
10. alog box displays 1 Select an instrument in the TLA Connection dialog box and then click Connect If your instrument is connected to a network you can connect to any unused instrument on your local network 2 Click Offline to start an offline version of the TLA application software The TLA Offline software allows you to run the TLA application without connecting to an instrument You can analyze previously acquired data from a logic analyzer create or modify reference memories or perform system tests without being connected to an instrument 18 TLAS5000B Series Logic Analyzer Installation Manual Restoring and Installing Software Upgrading or Restoring Firmware You may have to upgrade the firmware on the logic analyzer if the firmware version is not compatible with the current TLA application software version The most current firmware for the TLA application software resides in a file on the hard disk of the logic analyzer 1 2 P a D nn e pH 10 11 12 13 Exit the logic analyzer application Click Start gt Programs gt Tektronix Logic Analyzer gt TLA Firmware Loader If the TLA Connection dialog box displays select an instrument and click the Connect button Select the module from the Supported list box near the top of the window Select Load Firmware from the Execute menu Click the TLA520x lod file Click OK You will be prompted to confirm your action click Yes Locate the big label on the bac
11. card that is packaged with this manual Read this section before installing the logic analyzer This section describes site considerations power requirements and ground connections for your logic analyzer Table 1 Environmental characteristics Feature Description Temperature Operating no media in drive 5 C to 50 C 15 C hr maximum gradient noncondensing derated 1 C per 305 m 1000 ft above 1524 m 5000 ft altitude Nonoperating no media in drive 20 C to 60 C 15 C hr maximum gradient noncondensing Humidity Operating no media in drive 20 to 80 relative humidity noncondensing Maximum wet bulb temperature 29 C derates relative humidity to approximately 22 at 50 C Nonoperating no media in drive 8 to 80 relative humidity noncondensing Maximum wet bulb temperature 29 C derates relative humidity to approximately 22 at 50 C Basic Installation Table 1 Environmental characteristics cont Feature Description Altitude Operating To 3000 m 9843 ft derated 1 C per 305 m 1000 ft above 1524 m 5000 ft altitude Nonoperating 12 190 m 40 000 ft A CAUTION Allow a 5 1 cm 2 in clearance around the top back and sides of the instrument to ensure proper cooling Inadequate clearances can cause the instrument to overheat and shut down Table 2 Power considerations Feature Description Sourc
12. display use only enough solution to dampen the wipe Clean the flat panel display surface by gently rubbing the display with a cleanroom wipe such as Wypall Medium Duty Wipes 05701 available from Kimberly Clark Corporation If the display is very dirty moisten the wipe with distilled water or a 75 isopropyl alcohol solution and gently rub the display surface Avoid using excess force or you may damage the plastic display surface Clean the exterior surfaces with a dry lint free cloth or a soft bristle brush If dirt remains use a cloth or swab dampened with a 75 isopropyl alcohol solution A swab is useful for cleaning in narrow spaces around the controls and connectors Do not use abrasive compounds on any part of the instrument CAUTION To avoid damaging the instrument follow these precautions Avoid getting moisture inside the instrument during external cleaning and use only enough solution to dampen the cloth or swab Do not wash the front panel On Standby switch Cover the switch while washing the instrument Use only deionized water when cleaning Use a 75 isopropyl alcohol solution as a cleanser and rinse with deionized water Do not use chemical cleaning agents they may damage the instrument Avoid cleaning agents that contain benzene toluene xylene acetone or similar solvents This section provides information to help you address problems you may encounter while installing and using your logic analyz
13. dly press the F5 key until the Acronis True Image Tool opens There is a short delay from the time the message appears until the instrument proceeds with the normal instrument startup If the instrument does not open the Acronis application power off the instrument and then power on the instrument and try again Click Restore In the Confirmation dialog box click Yes to restore the instrument operating system or No to exit the restore process The restore process takes approximately 30 minutes the actual time depends on the instrument configuration When prompted read and accept the end user license agreement EULA Click Next and then configure your regional settings as needed Click Next The instrument will apply the settings and then restart After the instrument restarts reinstall the TLA Application software See page 16 Reinstalling the TLA Application Software TLA5000B Series Logic Analyzer Installation Manual Restoring and Installing Software Restoring the Operating You can only use the restore discs on the instrument that created them System from the Restore Discs NOTE This procedure requires that the DVD drive is set as the first startup device p q this is the default setting If necessary you can change the startup setting See page 16 Change the BIOS Settings 1 Insert restore disc 1 into the instrument DVD drive 2 Restartthe instrument The restore software opens automatically if the DV
14. e Voltage and Frequency 100 Vrus to 240 Vrus 10 47 Hz to 63 Hz Maximum Power Consumption 240 Watts line power maximum Steady State Input Current 4 Arms Maximum You can use the logic analyzer on a bench or on a cart in the normal position on the bottom feet 2 TLAS5000B Series Logic Analyzer Installation Manual Basic Installation Chassis Ground Connections Use the chassis ground connections to connect the grounds of the target system system under test to the logic analyzer to ensure a common ground connection between instruments See Figure 1 Rear panel Eq DI AC Power gt a7 a Ground connection Figure 1 Location of the ground connection TLA5000B Series Logic Analyzer Installation Manual Basic Installation Connecting Accessories After installing the mainframe you can connect accessories such as an external monitor keyboard and printer Connect the accessories to the side of the instrument depending on your model the number of connectors and locations may differ See Figure 2 Description Icon Label Locations O Od t NOD OIO RS 232 com OIOI gt 000 00000 Printer LPT LYOd 1411VHYd YINIVIIY GYOD YILNIYd IAOWIY OL IIVIOY 0000000000000 000000000000 03014 DI I
15. enter the BIOS setup and then go to Advanced BIOS Features Follow the on screen instructions to change the settings so that the CD DVD drive is before the hard disk drive in the boot order Save the settings by pressing function key F10 and confirm that you want to save the new settings Reinstalling the TLA Application Software Complete the following steps to reinstall the latest version of the TLA application software Use these steps as a first resort to recovering from application software problems If you still experience problems you may have to restore the operating system See page 13 Restoring the Instrument Operating System When using this procedure with the logic analyzer you will be asked to log on as Administrator The logic analyzer is initially set up to automatically log on as Administrator with no password so you may not see the login prompt If the network setups have been changed on your instrument make sure that you log on as Administrator or as a user who has administrator privileges Failure to do so can prevent the software upgrade from completing successfully 1 2 3 Log on to the instrument as Administrator and quit any applications Insert TLA Application Software CD 1 of 2 into the CD drive Browse to the TLA Application software folder on the CD and run the Setup exe program Follow the on screen instructions If you have an older version of the software on the hard disk the installation
16. er TLA5000B Series Logic Analyzer Installation Manual Appendix A User Service Procedures Diagnostics The logic analyzer runs power on diagnostics every time you power on the instrument You can view the results of the diagnostics by selecting Calibration and Diagnostics from the System menu You can run more detailed diagnostics by selecting Extended diagnostics Here you can run all tests loop on one or more tests or loop on a test until a failure occurs The following diagnostic tools are available with your logic analyzer Power On Diagnostics Power on diagnostics run when you turn on the logic analyzer or when you start the TLA or the pattern generator application If any diagnostic failures occur during turn on the Calibration and Diagnostics property page appears Extended Diagnostics Extended diagnostics test the logic analyzer more thoroughly than the power on diagnostics You can use the extended diagnostics to isolate problems to an individual module Before running the extended diagnostics disconnect any attached probes TLA Mainframe Diagnostics The TLA mainframe diagnostics program is a stand alone application These diagnostics check the operation of the mainframe beyond the basic PC circuitry These diagnostics also check the front panel knobs of the instrument Other Diagnostic Software Other diagnostic software may be installed on your instrument and accessible from the Windows Start menu This diagnostic s
17. eries Logic Analyzer Installation Manual Index ENGLISH TERMS Accessories 27 connecting 4 optional accessories 27 standard accessories 27 Chassis ground location 3 Checking the shipping list 1 Cleaning 22 LCD display 22 Connecting accessories 4 probes 5 Customer registration card 1 Diagnostics 23 extended 23 instrument 23 power on 23 TLA Mainframe 23 Documentation v Extended diagnostics 23 Firmware upgrading 19 Front panel controls 11 General maintenance 21 Incoming inspection checking probes 9 performing 9 Installing software 16 software on a PC 17 Keypad 11 Logic analyzer chassis ground connections 3 connecting probes 5 incoming inspection 9 installing software 13 reinstalling software 13 self calibration 21 shipping list 1 site considerations 1 Logic analyzer description iv Maintenance common problem checklist 24 installing software 13 Network connection problems 24 Operating system restoring 13 Operating system restore discs 8 Optional accessories 27 Options 27 OS restore discs 8 Power requirements 2 Power on diagnostics 23 Preventive maintenance 21 cleaning 22 LCD display 22 Probes connecting 5 Problems checklist 24 software 23 Registration card 1 Reinstalling software TLA application software 16 Related documentation v Release notes 9 Remote operation 18 Repacking for shipment 25 Requirements site consideration 1 Restoring
18. fer to this section if you need to reinstall the operating system and the TLA application software These instructions refer only to reinstalling the application software and operating system This section also provides information on installing related logic analyzer software on a PC for remote operation or for offline applications NOTE If you install or reinstall software on a remote PC make sure that the software version matches that of the main application on the logic analyzer Restoring the Instrument Operating System You can restore the instrument operating system from either a file on the instrument hard disk drive or from the set of instrument restore discs See page 8 Creating Operating System Restore Discs The preferred restore method is to use the hard disk restore file CAUTION Restoring the operating system reformats the hard disk drive All saved data will be lost If possible save important files to external media before restoring the operating system TLA5000B Series Logic Analyzer Installation Manual 13 Restoring and Installing Software Restoring the Operating System from the Instrument Hard Disk The instrument contains an operating system restore file on a separate partition of the hard drive 1 Restart the instrument During the startup process you will see the following message at the top of the screen Starting Acronis Loader press F5 for Acronis Startup Recovery Manager Repeate
19. g the TLA icon located on your desktop Faulty or corrupt software Reinstall the application software Windows comes up in Safe mode Exit the Safe mode and restart the instrument Incompatible hardware and hardware driver software Either install hardware driver or remove the incompatible hardware Application starts but modules do not display in System window Firmware has not been updated Instrument failure contact your local Tektronix service center Repacking for Shipment If a mainframe or module is to be shipped to a Tektronix service center for repair attach a tag to the mainframe or module showing the owner s name and address the serial number and a description of the problem s encountered and or service required Always include the module and the probes so that the entire unit can be tested When packing an instrument for shipment use the original packaging If it is unavailable or not fit for use contact your Tektronix representative to obtain new packaging TLAS5000B Series Logic Analyzer Installation Manual 25 Appendix A User Service Procedures 26 TLAS5000B Series Logic Analyzer Installation Manual Appendix B Accessories and Options Standard Accessories Quantity Accessory Part number 1 TLA Family Application Software CD 1 Mouse optical wheeled USB 119 7054 xx 1 Front Panel Cover 200 4651 xx 1 Nero CD and license 1 Windows XP Professi
20. k of the instrument Record the firmware version that is printed on the label You will need this information to see that the firmware version matches the label Power on the instrument After the logic analyzer completes the power on diagnostics select System Properties from the System menu Click the LA1 tab Verify that the firmware version matches the version on the label that you recorded earlier If the firmware versions do not match update the label on the back of the instrument TLA5000B Series Logic Analyzer Installation Manual 19 Restoring and Installing Software 20 TLAS5000B Series Logic Analyzer Installation Manual Appendix A User Service Procedures General Care Self Calibration A This appendix describes high level service information and procedures for the Tektronix logic analyzers Additional troubleshooting procedures are located in the service manual Protect the instrument from adverse weather conditions The instrument is not waterproof Do not store or leave the instrument where the LCD display will be exposed to direct sunlight for long periods of time CAUTION To avoid damage to the instrument do not expose it to sprays liquids or solvents Use the Self Calibration property page to run self calibration procedures for the instrument You will want to run these procedures after repair At a minimum run these procedures once a year Perform self calibration after a 30 minute wa
21. n self calibration and diagnostics perform the following 1 Disconnect any probes that are attached to the input connectors 2 From the System menu select Calibration and Diagnostics 3 Run the self calibration and then run the extended diagnostics by selecting the proper tab Results of the tests display on the individual property pages Connect the logic analyzer probes to a signal source and if necessary adjust the threshold levels for the probes to acquire the signals Use the threshold and activity indicators in the LA Setup window to verify signal activity at the probe tips Back up your user files regularly Use the Windows back up tools or copy the files to another media Always keep a backup copy of files that you access regularly Connecting Probes to the Target System Additional Information The logic analyzer connects to the target system through probes The logic analyzer probes allow you to connect to the target system in several different ways For probe specific connection details refer to the appropriate probe instruction manual or browse the Tektronix Web site For detailed information on using the logic analyzer refer to the TLA online help Release Notes To access the Logic Analyzer Release Notes click Start gt Programs gt Tektronix Logic Analyzer gt TLA Release Notes TLAS5000B Series Logic Analyzer Installation Manual 9 Basic Installation 10 TLAS5000B Series Logic Analyzer Installation Manual
22. nces ci 2ccccieses sas A ANI PA Ra 21 In Case of Problems uri O A A Cond boas a son bad cen utguwe badeadaeetts 22 Repacking for Shipment ie ncncasanseeneedenstametn atau cent ie E 25 Appendix B Accessories and Options 0 ccc cece nee een eee nen e nnn n nen En ern EEE EE EeS 27 Standard ACCESSOres rers yukpa tiean a eE ev ana daruwa OA LIA E ESN AE EE 27 Optional ACCEssornes iri lia 27 OJo ao n AEN E IR ea 27 Index TLA5000B Series Logic Analyzer Installation Manual i Table of Contents List of Figures Figure i TLA5000B series logic analyzer Alli aiar v Figure 1 Location of the ground connection 0 3 Figure 2 Accessory CONNECHOMs iii ae 4 Figure 3 Connecting the P64xx logic analyzer probes 0 0 6 Figure 4 Power cord connector location Le 7 Figure 5 Logic analyzer front panel L nce eee nee ene ene nnn e ne ene nee ena e teeta ES 11 List of Tables Table 1 Environmental characteristics 0 1 Table 2 Power considerations cscai ends acedsasnetedaa iii 2 Table 3 Accessory connection information L LL 5 Table 4 Failure symptoms and possible causes nce eee cece nee eee nee ee ee eeeenaeeneeenaes 24 ii TLA5000B Series Logic Analyzer Installation Manual Service Safety Summary Only qualified personnel should perform service procedures Read this Service Safety Summary and the General
23. nk Check that the monitor is connected to the mainframe replace the cable if necessary If instrument display is blank try connecting an external monitor if both displays are blank contact your local Tektronix service center External monitor controls turned down adjust monitor controls for brightness and contrast Check the controller BIOS setups for the monitor Faulty monitor contact the vendor of your monitor for corrective action 24 TLA5000B Series Logic Analyzer Installation Manual Appendix A User Service Procedures Table 4 Failure symptoms and possible causes cont Symptom Possible causes and recommended action Instrument turns on but does not complete the power on sequence Make sure that the instrument boots from the hard disk drive Remove any disks from the floppy disk drive Possible software failure or corrupted hard disk drive see Software Problems at the beginning of this chapter Power on diagnostics fail Instrument failure contact your local Tektronix service center Instrument does not recognize accessories such as monitor printer or keyboard Check that accessories are properly connected or installed Try connecting other standard PC accessories or contact your local Tektronix service center Windows comes up but the TLA application does not Instrument not set up to start the TLA application at power on Start application from the desktop by double clickin
24. o the network The TLA application software must be installed on the PC and the logic analyzer The TLA server must be running on the logic analyzer Complete the following steps to start the TLA server 1 Onthelogic analyzer click Start gt Programs gt Tektronix Logic Analyzer gt TLA Server An icon with a red circle appears in the toolbar 2 Right click the TLA Server icon and select Start TLA Server The red circle disappears indicating the server is running Check with your system administrator to address other network problems Check for Common Use the following table to isolate problems This list is not exhaustive but it may Problems help you eliminate problems that are easy to fix such as an open fuse Table 4 Failure symptoms and possible causes Symptom Possible causes and recommended action Instrument does not turn on Verify that the power cord is connected to the instrument and to the power source Check that the instrument receives power when you press the On Standby switch Check that fans start and that front panel indicators light Check that power is available at the power source Instrument failure contact your local Tektronix service center External monitor does not turn on Check the monitor power cord connection Check for failed fuse if one exists Check external display connection Monitor failure contact the vendor of your monitor for corrective action Monitor display is bla
25. oftware may vary depending on your instrument Use the online help that comes with the diagnostic software or check with your local Tektronix representative for additional information on troubleshooting instrument problems Software Problems Your logic analyzer comes with most software installed Before running any of the diagnostics check the online release notes to verify that the logic analyzer software is compatible with the module firmware Many software problems can be due to corrupted or missing software files In most cases the easiest way to solve software problems is to reinstall the software and follow the on screen instructions See page 13 Restoring and Installing Software If you suspect problems with the application software contact your local Tektronix representative Hardware Problems If you are certain that you have installed the logic analyzer correctly run the extended diagnostics located under the System menu to identify any problems If your logic analyzer powers on so that you have access to the desktop run any other diagnostic software on your instrument to identify possible problems TLAS5000B Series Logic Analyzer Installation Manual 23 Appendix A User Service Procedures Network Connection Version 5 0 or higher of the TLA application software allows you to connect Problems your instrument to a network where you can control the instrument from a PC Verify that the PC and the logic analyzer are connected t
26. onal Certificate of Authenticity 1 Checklt Utilities Sticker 1 TLA Mouse Pad 016 1524 xx 1 Certificate of Traceable Calibration 2 Probe retainer brackets with fasteners TLA5201B 407 4435 xx 4 Probe retainer brackets with fasteners TLA5202B 407 4435 xx 6 Probe retainer brackets with fasteners TLA5203B 407 4435 xx 8 Probe retainer brackets with fasteners TLA5204B 407 4435 xx 1 Literature Package 001 1366 xx Optional Accessories Accessory Part number 17 channel general purpose probe P6410 17 channel high density compression probe P6419 34 channel high density mictor probe P6434 Single ended high density logic analyzer probe with D Max Probing P6450 Technology Options Option Description Part number 1C Add iView External Oscilloscope Cable Kit 012 1614 xx 8S Increase acquisition record length to 8 M 235 MHz 9S Increase acquisition record length to 32 M 235 MHz AO North America Power Cord 161 0104 00 AI Universal Euro Power Cord 161 0104 06 A2 United Kingdom Power Cord 161 0104 07 A3 Australia Power Cord 161 0104 14 TLAS5000B Series Logic Analyzer Installation Manual 27 Appendix B Accessories and Options Option Description Part number A4 240 V North America Power Cord 161 0104 08 A5 Switzerland Power Cord 161 0167 00 A6 Japan Power Cord 161 0322 00 A10 China Power Cord 161 0306 00 A11 India South Africa Power Cord 161 0324 00 A99 No power cord or AC adapter Option A99 28 TLA5000B S
27. program will detect it and ask if you want to remove it Follow the on screen instructions to remove the software answering Yes to any prompts Restart the instrument when prompted Repeat Step 3 to reinstall the software TLA5000B Series Logic Analyzer Installation Manual Restoring and Installing Software Installing the TLA You can install the TLA application software on a PC for the following purposes Application eae Run the TLA application software in the Offline mode Control a logic analyzer with the same TLA Application Software over a network Third Party Software To use all of the features of the TLA application software on your PC you must install additional third party software The following third party software is available on the TLA Application Software CD V5 0 or higher The NI GPIB USB software allows you to use the iView software with your PC The Snagit software is useful for copying screen shots of logic analyzer data for use with other applications NOTE Several third party software applications are included to use with your logic analyzer These applications may include software license agreements Be sure to abide by those license agreements Install the NI GPIB Software Complete the following steps to install the third party software on your PC 1 Install the first TLA Application Software CD in the CD drive 2 Browse to the NI GPIB USB folder on the CD and run the Setup exe program
28. ranty period Tektronix at its option either will repair the defective product without charge for parts and labor or will provide a replacement in exchange for the defective product Parts modules and replacement products used by Tektronix for warranty work may be new or reconditioned to like new performance All replaced parts modules and products become the property of Tektronix In order to obtain service under this warranty Customer must notify Tektronix of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service Customer shall be responsible for packaging and shipping the defective product to the service center designated by Tektronix with shipping charges prepaid Tektronix shall pay for the return of the product to Customer if the shipment is to a location within the country in which the Tektronix service center is located Customer shall be responsible for paying all shipping charges duties taxes and any other charges for products returned to any other locations This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product b to repair damage resulting from improper use or connection to incompatible eq
29. rm up Complete the following steps to run the self calibration procedure 1 From the System menu and select Calibration and Diagnostics 2 Click the Self Calibration tab 3 Select the instrument to calibrate 4 Click the Run button Preventive Maintenance Once a year the electrical performance should be checked and the instrument accuracy should be certified calibrated This service must be performed by a qualified service technician using the procedures outlined in the appropriate service manual for the Tektronix Logic Analyzer product Preventive maintenance mainly consists of periodic cleaning Periodic cleaning reduces instrument breakdown and increases reliability Clean the instrument as needed based on the operating environment Dirty conditions may require more frequent cleaning than computer room conditions TLA5000B Series Logic Analyzer Installation Manual 21 Appendix A User Service Procedures Cleaning the Flat Panel Display A Exterior Surfaces A In Case of Problems 22 The LCD flat panel is a soft plastic display and must be treated with care during cleaning CAUTION Improper cleaning agents or methods can damage the flat panel display Do not use abrasive cleaners or commercial glass cleaners to clean the display surface Do not spray liquids directly on the display surface Do not scrub the display with excessive force Avoid getting moisture inside the instrument while cleaning the
30. s not warrant that the functions contained in this software product will meet Customer s requirements or that the operation of the programs will be uninterrupted or error free In order to obtain service under this warranty Customer must notify Tektronix of the defect before the expiration of the warranty period If Tektronix is unable to provide a replacement that is free from defects in materials and workmanship within a reasonable time thereafter Customer may terminate the license for this software product and return this software product and any associated materials for credit or refund THIS WARRANTY IS GIVEN BY TEKTRONIX WITH RESPECT TO THE PRODUCT IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPLACE DEFECTIVE MEDIA OR REFUND CUSTOMER S PAYMENT IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Table of Contents Service Safety Summary cis fr O lare iii Prefa eainiie a a E aa E A E REE TE A O AAEE A iv TLASOOOB Series Logic Analyzers cece ence eee cnet nee e ne eens ents cent ena nenne ena iv DOCUMENtationi sr LEVA NA Ia v Basic
31. t performance Over tightening can result in stripped screws Connect the logic analyzer probes and the optional retaining brackets as shown See Figure 3 TLA5000B Series Logic Analyzer Installation Manual 5 Basic Installation Attach optional probe retainer brackets Figure 3 Connecting the P64xx logic analyzer probes First Time Operation CAUTION Connect the keyboard mouse and other accessories before applying power to the logic analyzer Connecting the accessories after turning on the logic analyzer can damage the accessories 6 TLAS5000B Series Logic Analyzer Installation Manual Basic Installation Follow these steps to turn on the logic analyzer for the first time 1 Connect the power cord See Figure 4 2 Ifyou have an external monitor connect the power cord and turn on the monitor Front panel Se B SP w Ks E D o0000000000000 o0000000000000 o0000000000000 o0000000000000 popo0p0o0p0000000 O00O0CIOOcOcOcOcODO On Standby sa switch L 0090 Rear panel EI ne J AC Power L_ Fai Figure 4 Power cord connector location 3 Turn on the logic analyzer as follows a Press the On Standby switch on the front of
32. the instrument to turn on the logic analyzer See Figure 4 b Wait for the logic analyzer to complete power on self tests and start Windows TLAS5000B Series Logic Analyzer Installation Manual 7 Basic Installation Creating Operating System Restore Discs Creating Restore Discs with an External DVD RW Drive Creating the Restore Discs The instrument does not ship with an operating system restore disc Use the following procedure to create a set of discs that enable you to restore the operating system if the need arises Tektronix recommends using an external DVD RW drive to create the operating system restore discs because the TLA5000B CD DVD drive cannot write DVDs NOTE If you do not have an external DVD RW drive use the procedure to create the disk image files iso on the instrument hard disk drive Copy the image file using a USB flash drive 8 GB minimum or perform a file transfer over a network to an external PC with a DVD RW drive Then use the external PC to create the restore discs This procedure creates a set of restore discs for the Microsoft Windows operating system After restoring the operating system use the TLA Application disc to reinstall the TLA application software See page 16 Reinstalling the TLA Application Software You will need blank discs one for each backup file Insert a blank disc in the DVD drive Click Start gt All Programs gt Nero 8 gt Data gt Nero Express Essentials
33. the operating system 13 Self calibration 21 Service common problem checklist 24 instrument diagnostics 23 Service user preventive maintenance 21 TLAS5000B Series Logic Analyzer Installation Manual Shipping 25 Shipping list 1 Site considerations altitude 1 clearance 2 environmental 1 humidity 1 power requirements 2 temperature 1 Software extended diagnostics 23 installing 13 16 installing on a PC 17 other diagnostics 23 power on diagnostics 23 problems 23 third party 17 TLA Mainframe diagnostics 23 Standard accessories 27 Third party software 17 TLA Offline 18 TLA Server 24 Troubleshooting 23 common problem checklist 24 network problems 24 Upgrading firmware 19 User service general maintenance 21 preventive maintenance 21 29
34. tronix products www Tektronix com Application notes Product Specifications amp Performance Verification Procedures Collection of logic analyzer application specific notes TLA Product specifications and performance verification procedures ZS pie A gt N TLAS5000B Series Logic Analyzer Installation Manual Preface Related Documentation cont and mainframes Item Purpose Location TPI NET Documentation Detailed information for controlling the gt logic analyzer using NET LD Field upgrade kits Upgrade information for your logic gt analyzer or KO Optional Service Manuals Self service documentation for modules gt n vi TLA5000B Series Logic Analyzer Installation Manual Basic Installation This chapter describes all of the steps needed to install your Tektronix logic analyzer and its related accessories Check the Shipping List Check that you have received all of the parts of your logic analyzer using the shipping list Also check the following Site Considerations TLAS5000B Series Logic Analyzer Installation Manual m That you have the correct power cords for your geographical area m That you have backup copies of the installed software Store the backup software in a safe location where you can easily retrieve the software for maintenance That you have all the standard and optional accessories that you ordered Fill out and return the customer registration
35. uipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or d to service a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product THIS WARRANTY IS GIVEN BY TEKTRONIX WITH RESPECT TO THE PRODUCT IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Warranty 9 b Tektronix warrants that the media on which this software product is furnished and the encoding of the programs on the media will be free from defects in materials and workmanship for a period of three 3 months from the date of shipment If any such medium or encoding proves defective during the warranty period Tektronix will provide a replacement in exchange for the defective medium Except as to the media on which this software product is furnished this software product is provided as is without warranty of any kind either express or implied Tektronix doe
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