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AUTHORIZED SERVICE CENTER SERVICE POLICY

1. Exchange no paris avaliable Exchange PC board Factory modification Install or upgrade rmware Format HDMI no audio HDMI no color HDMI distorted HDMI nat operating Adjustment intemal give ref amp Installation Horizontal strpe s in picture Shadow in background LCD pixet bngnt LCD pixe dead verica stripe s In picture Lubricate Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Complete Listing Code Complaint MOSC Mosaic picture LCD NECO Not economical for repair NPRB No probiem found PIXD Picture Is cistonec LCD PTAP Part replaced appearance ret LCD PTEL Part replaced electrical ref s LCD PTME Part replaced mechanical ref LCD RECH Recharge LCD RECK Repalred cracked PC board RECO Reconnect RPCB Repaired broken PC board tra LCD SOFT install or upgrade sofware LCD LCD SOLD Soidered glve re LCD SPEC Specificaton measurement STSW Configure STUP Program setup LCD SWNO Control or switch noisy LCD SWNW Controi or swich not working LCD TAPF Tape problem TAPP Tapping matfunction TAUD Transmitted audio incorrect TELE Phone line cut TEMC Breaks cown when cold TEMH Breaks down when not TEMP Temperature related break do LCD TEMT Breaks down after Ime TIXB Picture freezes and or blocks lt TIME Clock wont set or keep correct TORK Torque Insufficient TRIM Trimmer not working p
2. J 25 00 500 CE J f 5000 _ et ci ee a a es ee 50 00 ieee E Ol ee poe eee et pee eee 12 15 2007 101 52 12 31 2007 101 52 0 00 12 15 2007 60 28 12 31 2007 60 28 0 00 1860 To L 130 00 12 20 2007 50 00 12 31 2007 5000 0 00 2 00 12 31 2007 200 90 00 ewD12445e 12 23 2007 Pp 95 00 12 37 2007 95 00 0 00 AJ12345 12 24 2007 12 31 2007 1 5 00 0 00 ae eee eL 16 20 213 80 100 0 130 00 B a n Cees fac P9420 213 80 SS es SS e QDror inquiry call Jeanette Urresta 973 317 5217 Fax 973 317 5040 or email jurresta jvc com Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited WARRANTY CLAIMS PROCESSING EXPLANATION OF TERMS A R STATEMENT J VC U S A MONTHLY A R STATEMENT 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Your J VC Account Number Statement Date The statement closing date Make your Check Payable to Remit to J VC name and address Document Number This is your J VC original invoice or reference number Document Date The Date the invoice or document was generated Customer Reference Number This number may represent your purchase order number if provided Original Amount Amount
3. JVC has an implied warranty term of 90 days parts and labor B Overseas Customers that purchased their product abroad generally have an Overseas International or Tourist Warranty Card These products are not field service serviceable and must be serviced at a J VC Factory Service Center location Authorized Service Center should refer JVC International or Tourist Warranty customers to our Factory Service location on page 31 of this manual This warranty card along with the proof of purchase must be presented at the time of service C Refurbished Product Warranty Refurbished consumer products are warranted to the retail customer for a period of 30 days for labor and 90 days for parts Refurbished professional products carry the same warranty term as new product however some models may vary Warranty terms and other specifics on refurbished goods are found on the Refurbished Products Limited Warranty Information packed with each unit Refurbished product may be identified by the presence of a Refurbished label on the area of the product near the serial number plate To confirm a JVC product s warranty term logon to jvcservice com select tab MODEL SERIAL WARRANTY the warranty term will be displayed for that serial number NOTE With some exceptions subject to special authorization SA approval claims for the stock repair of refurbished products will not be accepted Claims will be limited to a period of 90 days from the facto
4. be withdrawn at any time Details of the TechReport program is posted on the iSee web site Contact our Field Support Group at 800 233 1060 with any questions REPLACEMENT PARTS PROCUREMENT JVC Direct Replacement parts are available directly from J VC or from an authorized parts distributors For a list of our authorized distributors please see page 30 in this manual A Web Parts Order and Inquiry Our on line parts ordering system is easy to use and will assist you with all of your parts ordering and research needs Simply log on to www jvcsercvice com NOTE All Service Centers are required to sign up for this free service For an online application visit our Web site at www jvcservice com Once logged on you ll be able to do the following Place part orders Inquire about the status of an open order Search for part numbers by model number Obtain pricing and ETA information View pending Core parts Submit a Core return form Telephone Ordering Phone orders can be placed by calling our toll free number 1 800 252 5722 VC s goal is to ship all part orders within 24 hours of order receipt C Backorders There may be occasions when a particular part proves to be on backorder In such instances a Backorder notification email will be sent to every account which has such outstanding orders at the end of every month It is J VC s goal to ship all backordered parts within 48 hours of receipt of material from the f
5. J VC s Warranty Department to process your correspondence before making any inquiries WARRANTY Exclusions WARRANTY CLAIMS PROCESSING Specific warranty information is provided with each product The warranty service terms parts and or labor may not be charged for products that are out of warranty or for any of the following reasons A Elapsed Warranty Period Refer to our website at www jvcservice com for the exact warranty period for specific models B Physical Damage A claim will be rejected if a product was subjected to abnormal or improper use misuse abuse neglect power surges fire or water damage moisture or sand contamination damage in transit or accident regardless of the length of time since purchase or as a store stock repair Any remaining warranty term will be void if any of the above occurrences takes place Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited C Fraudulent Claims JVC reserves the right to reject any claim when it has been determined that the warranty claim was misrepresented In the event of misrepresented claims J VC may terminate the authorized status of the service center D Shipping Charges All charges incurred when shipping the product to the service center are the responsibility of the customer Return shipping to the customer is covered by J VC for UPS Gro
6. Location Please indicate your complete address including Zip Code A complete listing of complaint and repair codes is available on page 41 44 WARRANTY CLAIMS PROCESSING SAMPLE OF JVC WARRANTY CREDIT MEMO Credit Memo Inquiry Page 1 of 1 Number Of Claims 8 Account No Account Name Labor 435 00 Credit Memo 999999 Parts 2 123 19 Batch Number 35 Other 0 00 Credit Memo Close Date 3 10 2008 Total 2 558 19 Claim Requested Applied Number Labor Amount Total Paid Amount Amount eaa zs iz 9 i75 25 9 259 rv22222 60 205 16 o 205 265 16 9 265 16 rva3333 so 73 9 72 1334 9 133 4 Fva4ada of 22 9 of 22 22 9 of 22 9 rvsssss 75 azs of 31zs 2se 9 259 Y66666 75 izs of 175 s 9 250 E of 9s 9e73 9 98 73 B oof o 1 200 00 1 290 00 of 1 290 00 2 123 19 0 00 2 119 00 2 558 19 39 90 End of Credit Memo JVC MONTHLY A R STATEMENT On or about the third workday of each month ASC s can access their statements by going to our Web site at www jvcservice com and selecting Account Statements ASC s can view and print both invoices and credit memos from this site Parts sales returned credits warr
7. always be in the best interest of our Authorized Service Centers and our mutual customers Consequently we will allow for warranty replacement of printed circuit boards and tape mechanisms on the following J VC products when those parts are listed as part numbers in the service manual and on the J VC parts system Plasma Display Panels LCD TV HDILA Rear Projection TV s VHS C Camcorders Projection TV DV Camcorders NOTE Prior approval for PCB and or mechanism repair is no longer required however it is still necessary to receive pre approval for the replacement of HDILA optical assemblies and LCD panels from J VC s Field Service Group See page 14 O SPECIAL AUTHORIZATIONS SA Special authorizations for mileage labor customer accommodations or other special situations can be requested by applying for a Special Authorization SA Number To apply for an SA number go to www jvcservice com and select the Special Authorizations tab Once submitted you will receive an email reply indicating if the request has been approved or declined If your request has been approved you will receive a 10 digit special authorization number via email 1 To ensure timely payment enter this number in the Special Authorization field when submitting your claim online Claims that bypass these instructions and are sent directly to the Warranty Claims Department will be rejected 2 Special Authorizations do not automatically qualify the warranty status of
8. and select the tab iSEE to view all available bulletins for a particular model Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited SERVICE LITERATURE JVC does not distribute service literature in paper form Service information is only available electronically via download at the iSee database section of www jvcservice com Service manuals for older products may be purchased from our Parts Department either on line or by calling 800 252 5722 FIELD SERVICE SUPPORT Group TECHNICAL TRAINING BJ Aon cDd Fatt pel Kid lt mbin Pf Di stiu D JVE e training To assist in the servicing and support of J VC products J VC offers hands on and web based training to its authorized service centers Technical training schedules registration forms and class details are posted to the web semi annually Participation in these classes is required in order to maintain your authorization as a J VC service center Although authorization for some product categories is contingent upon successful completion of training completion alone does not guarantee that authorization for these product categories will be added to your Agreement Our Field Service Support Group at 800 233 1060 can provide additional information Failure to attend after registering for a class without written cancellation at least 7 days prior to the class may resul
9. com For customer usc Fnter below the Model No and Serial No which is located either on the rear bottom or side of the cabinet Retain this information for future reference Model No Serial No Purchase Date Name Of Dealer EIA SYMPTOM CODES Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Complete List Customer Complaint Codes C Consumer Electronics Association as Code Complaint Complaint Will not turn using AC power Does not answer incoming calls Modem will not answer APPR Cosmetic defect ARCS Smokes sparks or popping BACK No back light BATT Battery problem BHDD HDD failure BMSG Beeps no display BOOT Boot failure initialization failure CABX No or poor Cable VHG UHF OK CDIS Customer dissatisfied CDRR CDROM problem CLUT Clutch malfunction COOK Cooking improperly CRGR Charger problem DAMG Unit physically damaged DAUD Distorted noisy audio DEAD Dead totally inoperative unit DHUM Does not dehumidify DIAL Dial pointer or frequency display malfunction DINT Intermittent display DISP Display malfunction DOCK Connector problem EJCT Eject failure EMSG Error message displayed ERAS Erase malfunction FEAT Special feature inoperative FFRW FF RWD malfunction FMTE Format error FOCS Poor and or inoperative focus FREZ Video freeze frame IAUD Intermittent audio INCP Inco
10. processing agent for J VC To set up a new account with Service Power or if you are currently sending claims to other manufacturers via Service Power please call 714 428 0010 When using this submission method Service Power receives your claims electronically audit them for valid account numbers and completeness and transmit them to J VC daily for final processing approval and payment In the event your claims do not pass the initial audit you will see specific reasons noted on the status report Service Power will not submit claims containing errors to J VC If you are using DOS or Pro Claims software you will receive a claims status report automatically each time you connect to the claims processing computer If you have any problems with your claims transmissions please contact Service Power at 714 428 0010 for assistance Also make sure that you retrieve your Claims Status Report from Service Power If you do not receive your status reports contact Service Power If you are not using Service Power software please refer to the Software Users Instructions provided by Service Power You will need to correct the information noted on the status report and retransmit your claims to Service Power Note It is your responsibility to ensure that all of your claims are submitted to Service Power error free JVC monitors all claim rejection rates with Service Power If your rejection rate is more than 5 we will relinquish your right to send
11. soio 27 FSI SC TE LIEBER R e 27 JVC FACTORY SERVICE REPAIR REFERRALS saassasssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 27 FaCtOry Service CONteM wiscssscsssssusssivssssesinivssesussesvescucetvevssasbsieseasenteiessecussestebesvejaieednsvoveuestossnsesdsinsuesdestavesnsvedalschsesesbevesessesasoce 27 A Detailed Service Problem iiss siiisicesccssisnctcscssssessssessscusbavsesescosevnsndsnbovecnsosscovenaeesusdesoenoasensdetespevscuadanssesnbeteotaassosvenbesavessce 27 B Billing Information cos scciesvscsccccscsescssesacasspesescesetvasesucceatasessessesnsadssesasnsnideccs sasasos ivabedhoceuddsadbonstsasasdesessesasdsabisasacdedbasesavesevas 28 C ATI TESCO STE EDITT ES 28 Dy Repair Status IDE e e 28 JVC FACTORY SERVICE CENTER ipaann a RRRRRRRRRRRRRERRRRRRRRRRRRRRREEEERERKRRRRERRRRRRRERRRRAR T RR 28 JVC RECYCLING PROGRAM ressvnakxwaEEEEEYRRRYAEERFRRRRRRRBRERRRRRRERRRARRRRRARERENRTEEEFEEEREWENIVEEERER 29 A INSTRUCTIONS FOR 31 AND SMALLER TUBES ccccssssssscssscossscsssccssscsssesssscsssssssscssscessesesscsssssssssessesessssssoes 29 B INSTRUCTIONS FOR 32 AND LARGER TUBEG cccccsscsssssssscssscsssecsssscsscsssccsssscssssnsccescessscssssoscsossscsssssesssonses 29 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohib
12. to provide copies to J VC when requested may result in a debit to offset previously paid warranty claims The following forms are acceptable Proof Of Purchase i a credit card receipt or carrier shipping invoice to the customer showing the exact model number and date of purchase or ii a Bill of Sale with the Model Number Dealer Name and Date Retail purchases made on eBAY or other Internet bidding sites must be accompanied by a valid proof of purchase Pre owned used products sold by end users are not considered a qualified sale and therefore cannot be honored for warranty coverage by J VC All claims filed for payment that have a different customer purchase date than what JVC shows on file must be resubmitted with a copy of the Bill of Sale D IN THE ABSENCE OF PROOF OF PURCHASE ie Gift Lost Receipt It is up to the Service Center to use good judgment in evaluating the age of the unit as well as the condition of the product If it reasonably appears that the service problem is a factory related defect the Service Center may contact or refer the customer to the J VC Customer Care Center The Care Center Supervisors are authorized to resolve the matter J VC s intent is to be both fair to all customers and to avoid abuse of the warranty policy If J VC authorizes an in warranty repair the Service Center must receive written authorization from the J VC Customer Care Center prior to proceeding with the repair GENERAL POLICY E DEAL
13. type of product serviced 11 Service Performed You must use the EIA code and completely explain the service performed Do not write replaced parts listed below explain why the replacement was necessary and the defect If a bad solder connection is found indicate which circuit had the bad solder and exactly where it is schematic reference 12 Parts Used Use the most recent parts pricing information and include the quantity Include a description and the schematic reference location of the part s replaced If no parts price is indicated the price of the part is automatically calculated by J VC s system Should you elect to indicate a price parts reimbursement will be the lower of the two prices the claimed amount or the price indicated on J VC s system 13 Stock This is to be used on all stock units regardless of whether it is another dealer s stock or the Service Centers own stock 14 Total Labor Charge Please refer the current J VC Warranty Rate Listing 15 Total Parts Charge Optional List the reimbursable parts cost 1 Other List any additional charge approved in advance by our Customer Care Center or Field Service Group 2 Grand Total List the total of labor parts and other charges 3 Service Center Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited 16 Part Invoice Number 17 Symbol Schematic
14. 73 317 5000 to obtain a UPS prepaid shipping label 2 Once you receive the label complete the section for your return address along with your warranty claim number UPS will not deliver without a return address 3 When you receive the replacement CRT place the defective CRT in the carton A copy of your warranty claim and parts invoice must be placed in the box Seal the box and place the label on top of the package Make sure the CRT carton is properly packed 4 If you do not have a scheduled UPS pick up call 1 800 711 6010 to schedule a UPS pick up or you can bring it to your local UPS office B INSTRUCTIONS FOR 32 AND LARGER TUBES Repack the defective tube with the packing material you received with the replacement Reseal the package for shipment including a copy of the Warranty Claim and parts invoice Address the package to 800 552 1431 Call 1 800 711 6010 Ext 326 to schedule a pick up by common carrier C9 n2 HE J VC will pay for recycling and transportation cost for all J VC CRT sthat are replaced during the warranty period If you have any questions regarding this program or any other recycling needs you may have such as out of warranty CRT s or Printed Circuit Boards please call Eco International at 1800 711 6010 Ext 326 or email them at jnardone ecointernational com Please Note If you do not send a copy of your Warranty Claim with the CRT your account will be debited for the shipping and recycling charge Quick Refe
15. ER STOCK POLICY 1 NA Stock repair claims will be paid for current line products only Any stock claim submitted for warranty after this period will be rejected Duplicate or subsequent stock repairs will be rejected It is incumbent upon the service center to check the stock eligibility of each unit prior to commencing service To verify Stock eligibility log on to j vcservice com and select the MODEL SERIAL INQUIRY tab J VC will allow one reimbursement for dealer stock repair Additional charges such as pickup and delivery charges for dealer stock unit repairs are the responsibility of the selling dealer not J VC Firmware Software upgrades for Dealer Stock product is strictly prohibited without pre authorization from J VC Any Warranty claim for this type of procedure that is submitted to J VC without preauthorization will be denied Stock repairs are not reimbursable for J VC Accessories whether presented individually or enclosed with a product JVC will reimburse labor at the Minor Rate if a warranty repair is performed on a unit that had been previously sold to a customer and had gone back into stock providing there are no other stock repairs on file for this unit Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited eT RENTAL UNIT POLICY JVC will accept claims for dealer stock on rental uni
16. JVC JVC Americas Corp SERVICE amp ENGINEERING DIVISION AUTHORIZED SERVICE CENTER SERVICE POLICY amp PROCEDURE MANUAL Revision Dates APRIL 2006 August 2008 May 2009 May 2010 May 2011 JVC Americas Corp SERVICE amp ENGINEERING DIVISION 1700 Valley Road Wayne N J 07470 Telephone 973 317 5000 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited INTRODUCTION issssssssennnnnnesin nain a a HG H GG GG GAUGE RENE AULERELALEUNNRLR U LR A R E d n d n n n n JVC S OBLIGATION TO ITS AUTHORIZED SERVICE CENTERS sssssssssssssnnnnnnnnnnnnnnnnnnnnnnn OBLIGATIONS OF JVC AUTHORIZED SERVICE CENTERS ssssssssssssnsnsssannnnnnnnnnnnnnnnnnnnnnnn A Courteous Service 00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000006 B 30 Day Repair Guarantee 0e0sscosssss0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000006 C Use Of Genuine VE Parts iocos n derriere vorn tbe ehe aee eeepc eV Soci vede vede web REN NIPE SITATEA kR 7 D sls EMT nuIle 7 Exe E To LOT n TEE ee PCR 7 F Out of Warranty RepaiIs 5 neret retieee ese rinse
17. ONENT SYSTEMS PORTABLE AUDIO IIEADPIIONES AV SELECTOR HOME THEATER SYSTEMS MOBILE AUDIO VIDEO PRODUCTS RECEIVER WITH CASS CD OR DVD RECEIVER WITH NAVIGATION AMPLIFIER CD CHANGER ARSENAL SERIES PORTABLE HDD NAVIGATION 2 YEARS 1 YEAR 1 YEAR 1 YEAR 90 DAYS 1 YEAR 90 DAYS 90 DAYS 1 YEAR 1 YEAR 1 YEAR 1 YEAR 2 YEARS 1 YEAR 2 YEARS 1 YEAR 1 YEAR 1 YEAR 90 DAYS 1 YEAR 1 YEAR 1 YEAR 1 YEAR 1 YEAR 1 YEAR 1 YEAR 2 YEARS 1 YEAR Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited JVC WARRANTY INFORMATION PARTS VIDEO PRODUCTS EVERIO CAMCORDERS 90 DAYS 1 YEAR DVD PLAYERS 90 DAYS 90 DAYS DVD VCR COMBO PLAYERS 90 DAYS 90 DAYS DVD RECORDERS 90 DAYS 1 YEAR DISPLAY PRODUCTS LCD DIRECT VIEW 1 2 1 YEAR 1 YEAR D ILA FRONT PROJECTOR 2 YEARS 2 YEARS 1 Products having a screen size 37 and above are entitled to in home service 2 Procision Line carries a 2 Years Parts and 2 Years Labor warranty Lamp Warranty is 90 Days NOTE Accessories that are included with JVC products such as audio rack microphone cartridge headphone battery etc are not covered by warranty Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or
18. acility Equipment ASC will maintain a properly equipped and staffed commercial facility to which customers can be referred ASC will procure and maintain appropriate test equipment and tools to perform repairs on J VC brand product A list of recommended test equipment and tools is available on the web at http www ce org E Technical Training The JVC Technical Training Department will offer technical training seminars to its Authorized Service Centers When classes are made available it is the ASC s obligation to attend Failure to attend training seminars may result in termination of the J VC Service Center Authorization F Out of Warranty Repairs Service Centers are independent from J VC therefore J VC does not find it appropriate to interfere in the business relationship between an ASC and its customers It is suggested however that charges for out of warranty repairs are reasonable and competitive OBLIGATIONS OF J VC AUTHORIZED SERVICE CENTERS G Credit Status VC requires the ASC to maintain a current credit status with J VC to ensure that the ASC can obtain parts required for the repair of J VC products Failure to maintain a current credit status may result in termination of authorization H J VC Authorized Accounts VC accounts are generally designated as IND Independent or SSD Self Servicing Dealer Each Service Center is assigned an Authorized Service Center Account Number If the Service Center has more t
19. actory D Parts Shipping Policies Charges J VC does not charge accounts for UPS Ground Service Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Damaged Shipments The Servicer takes responsibility of accepting or refusing packages that are visually damaged upon receipt JVC will not provide UPS Call Tags or reimbursement for return freight for items that are damaged during shipment E Parts Discount Policy ASC s receive a discount from suggested list price for parts purchased from J VC except net price items J VC reserves the right to change parts pricing and or discount without prior notification REPLACEMENT PARTS PROCUREMENT JVC Direct F Core Parts The return of CORE parts is an intricate part of our parts supply process As these parts can usually be refurbished the defective PCB or assembly identified as core parts must be returned to J VC To ensure return a core charge will be added to the invoice when one of these assemblies PCB s is shipped A credit offsetting the core charge will be issued upon J VC s receipt of the defective item provided that it is not damaged or abused Items carrying a core charge can be identified by the word core that is printed on your invoice under the column discount Core parts are accompanied with a return form and a pre printed shipping label All co
20. al Warranty Service Announcements Order Invoice Inquiry Repair Tracking Message Board Account Statements iSee Database Account Administration Core Inquiry S M Subscription Account Authorization Claim Entry Inquiry Technical Training Special Authorization Warranty Credit Memo File Downloads Policy and Procedure Frequently Used Parts SETTING UP AN ACCOUNT An authorized username and password is required to enter this site Once an account is established the ASC can maintain account security levels An application form and instructions for site access can be downloaded by clicking on the Account Holders link on www jvcservice com Access to this site is free and mandatory to retain J VC ASC status JVC PARTS DISTRIBUTORS ANDREWS 25158 Avenue Stanford Santa Clarita CA 91355 Phone 800 289 0300 Fax 800 289 0301 Encompass Parts Distribution Headquarters Distribution Facility 775 Tipton Industrial Dr NW Suite F Lawrenceville GA 30046 Phone 800 252 0372 or 800 432 8542 Encompass Parts Distribution 1306 Continental Drive Abingdon MD 21009 Phone 1 800 638 3328 Fax 1 800 888 3293 Union Electronics 311 East Corning Road Beecher IL 60401 Phone 1 708 946 9500 Fax 1 708 946 9200 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited CONFIDENTIALITY OF SERVICE INFORMATION The Authoriz
21. anty parts credits and or labor credits repair billings and payments are some of the activities listed on this monthly A R Statement A negative dollar amount indicates a credit on your account while a positive amount denotes a balance due Please refer to the sample on the following page for an explanation of terms Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited WARRANTY CLAIMS PROCESSING SAMPLE A R STATEMENT JVC U S A Division of JVC Americas Corp 1700 Valley Road Wayne New Jersey 07470 telephone 973 317 5000 Account Date Page 11118 1 31 2008 1 STATEMENT C75 C7 C Co C2 Customer Document Document Reference Number Date Number Original Amount Date Debit Credit Balance 00000010 10 12 2007 5CO25 75 00 12 15 2008 75 00 0 00 C_139P0000020_ 10 13 2007 sCO26 2500 12 15 7000 2500 0 00 5 12 15 2008 prd np m Vemm I i o 125 0 O ee CURRENTLY DUE 213 8 0 Ss ea jud C TOTALS 4912 213 80 42500 280 0 Eze 280 0 1L 100 00 12 15 2008 0 00 125000 12 15 2008 0 00 Eel _ _ D pn HE 31 TO 60 DAYS PAST DUE 3 32500 3 1 32500 O0 E omaes Ex D 50 l1 l 7500 2500
22. by the Warranty Claims Department may result in a revised labor payment or parts credit This is documented on the Warranty Claim Credit Memo as indicated below CLAIM NUMBER LABOR OTHER amp TOTAL PARTS HANDLING Corrected Claim AB12345 6 50 00 10 00 0 00 60 00 Original Claim AB12345 6 0 00 10 00 0 00 10 00 TOTAL 50 00 0 00 0 00 50 00 On the first line appears the corrected information that was entered for the claim The second line AB12345 6 refers to an original parts credit from a previous Credit Memo lacking the labor payment Since we do not wish to credit you twice for the same parts on the same repair the 10 00 is shown as a debit In this example the TOTAL line gives you the corrected labor payment Any original rejection statement in the Comments column will carry over in the second line with the original Credit Memo payment rejection amounts shown Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited For upgrading labor and or parts credit two item lines document one claim repair the net difference between two claim number lines as indicated above is your supplemental payment This example would also be valid for any supplemental parts credit or combination thereof Please reference the box in the upper right hand corner of the Warranty Claim Credit Memo for the original batch number
23. claims to Service Power All claims that are rejected on the J VC Warranty Claims Credit Memo must be submitted to J VC for correction WARRANTY CLAIMS PROCESSING C WARRANTY PAYMENTS VC processes warranty claim payments to its Authorized Service Centers th th twice per month The pay period closing dates are generally set for the 10 day and 25 day of the month If either of these days fall on a weekend or holiday the closing date will generally be the next business day Reimbursement checks are usually mailed within 2 to 3 days following the closing date Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited D RESUBMISSION LIMITATION The Warranty Claims Department will allow two opportunities for correcting and resubmitting invalid claim information All corrected information must be submitted within 90 days of the Warranty Claim Credit Memo A repair payment or credit consideration will not be offered if the required corrections prove to be inaccurate Corrections to the original warranty claim submission cannot be made on date of purchase date of service requested and date of service information No research will be initiated to determine payment or credit for any claim that is 180 days beyond its original service date Please Note When you send J VC research or correction information allow 30 days for
24. cscensssonescecssvensosecssacssbonsssasdcosesosadbcoesedsesbencsacensosecssecosoonseseetcs 8 GENERAL POLICY 2 2 5 33 53 03 ELEOISA EAE RERA EAR asia a aaaea de wucuee tune TT RR REEAEREEEEREAE EAQUE 8 A MODEL VALIDATION AND WARRANTY TERMS scscsssssccsssssecessssssssesscessssssecesecsesessssesesesssecsssesecesessesecesseseneres 8 C a iddudjiis rug 9 D IN THE ABSENCE OF PROOF OF PURCHASE ie Gift Lost Receipt sese eseeeeee tete tenen etetenene 9 E DEALER STOCK POLICY iere retener oreet Feo tb e VR e rer Mei eon ska eda iva iE io S i s aS 9 Fe RENTAL UNIT POLICY eee 10 G SUB CATEGORY AUTHORIZATION 0sics sccccesssessosiseveissousesssssaseteesessboesnsoaseossonsseseasetenseterteesedesss nteavasussvesesoavasennsiavieoness 10 H COMPACT COMPONENT SYSTEMS 5er eerte tpe ent eee asl ee th eth va reas eee SE ehe ies YN aee eo beo eS susosbsscbeesteostonossoees 10 ie ug ividmicpcmm Veee iets 10 Je SPEAKER SYSTEMS e steeds 10 K FACTORY INSTALLED DEFECTIVE PARTS RETURN scssscssssssssssssssecessssssssessssssssesscesecsesecessesssessssesseseseseseese 10 L CORE PARTS POLICY eerie correre eittet verae tooss aa pecie eue Tasesa anoei eue aaeeeo ete bs SUN ENT Ue Decet vete bL E UNE deed 10 m WARRANTY LABOR q
25. d 10 ER Ze Ec MAJ OR Wed rH npe 11 O SPECIAL AUTHORIZATIONS SA sscicsusacscicsssosssscisssccessasasncoesscenscesesocsnscsdessvonscussascshssosscsssnesussssiacsassednensdsbusdnosessaisdpessseasaes 11 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited P HD ILA REAR PROJ ECTION REPAIRS LCD eese eres eese ttn teen enen etn tn nennen tatnen ones enean eee en en tnesees en taene 12 Optical Assemblies and Panels torrente esee no rehe ia oops oko eei ete re ronse bkn De eme peek P vas kE eaa ER seE OR PETER ONERE FERE ER eer ron eR 12 Projection Lamps erstens etos ore tasse el eb esso xe Rep SERVE sudedesadasdassosiwcensesnanessonsneseseseassasbeddencdsoeosdnsdieogsseesseiseasdatessougeeecinies 12 Circuit Boards LCD TV HD ILA Rear Projection and Plasma Panel eee erereee en ence enenenentn 13 FIELD SERVICE SUPPORT GROUP sssssssennennmsssesas essa naa a 13 SERVICE BULLETINS e 13 SERVICE LITERATURE 14 TECHNICAL TRAINING narinaa Ri RU RU OR GA cal tania RR RT ORARE RM MASS 14 TECH REPORT PROGRAM 5 5 eicere cro ctinddssussstesistectacvessstesousssntbesdeshscesutebsnsecbetcbacestucvelasdcdeds
26. ed Service Center shall hold all confidential information such as service manuals bulletins technical tips parts list etc in trust for the sole benefit of J VC and for the exercise of the limited right expressly granted to the Authorized Service Center This includes and is not limited to paper distribution magnetic media CD ROM web information electronic mail service software correspondence etc 1 The Authorized Service Center should not disclose the Confidential Information to anyone other than such employees of The Authorized Service Center 2 The Authorized Service Center should not duplicate the Confidential Information for any purpose 3 The Authorized Service Center should not use the Confidential Information for any reason or purpose for the benefit of any third party 4 The Authorized Service Center shall not share access methods to J VC electronic archives such as web servers or other online services This includes and is not limited to passwords ID s Smart Card Devices etc DIRECTORY OF WARRANTY INFORMATION Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited JVC AMERICAS CORP DIRECTORY FOR WARRANTY INFORMATION April 2009 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is str
27. edsvsiiadsstebdassissdbsbesecdutses 14 SUBMITTING TECH REPORTS 14 TECH REPORT AWARDS PROGRAM cwissscissscissccceccesstsececsecansecscsecesssiscsasentshecsastiasstcadsbsassteasscassecessacanissessasdetasdelacdecabsscadsncaseese 15 REPLACEMENT PARTS PROCUREMENT JVC DIRECT eene nnn 15 A Web Parts Order and Inquiry sscssssssssssssssesesecessssssesesesssssesesecesssssesesecesssssecesecesesssececesesesssecesecesessseseceseseseseees 15 eI dp rM C M 15 D Parts Shipping POlCIOS ee 15 E Parts PIERII 16 OI EL a TE EEEE AE N E E TEE OE OEE OE EE E 16 PARTS CREDITS iaaa ANNA FERRE E E EEV EE REA FEUUR RUOTA 16 A Initially Defective Parts Unused Parts sssesssecssssssesesssesssssesesesesssssesecesesssssesecesesssssesesesesssssecesesosssseesesesessees 16 B Abused Misused or Mis installed Parts eee eee ee eee ee ee ente teen ennt ntes tnos enne to enean ene nen en enen nea 17 C Replacement Parts Warranty eee eee eeeeeee tenen ense ten nen ones tenen en ene ten ones esee te sen en en ee ten en en esee se sen eset eaten 17 Dz Return Authorizations oerdeis eoten ce steerepescre teres eise aa dfe ee re oboe eee esteis onere ebbe ec cased Pep c en prb pes ee evade cente rade 17 Confidential Conte
28. een days ASC will be contacted via mail phone or fax indicating receipt of an unauthorized return and advised that the returned item s will be destroyed unless arrangements are made to have the item s returned at the ASC s expense In the case of CRT s and display panels J VC reserves the right to select the carrier for return Unless the CRT or display panel is defective or in some manner reached the ASC by error of J VC the ASC is responsible for the freight charge incurred for CRT and display panel returns Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited WARRANTY CLAIMS PROCESSING Warranty claims processing is strictly electronic JVC supports two methods of electronic claims submission we offer claim by claim entry via the J VC web site and EDI batch file submission sent directly to Service Power Follow the J VC or EDI instructions below when submitting claims A J VC WEB at www jvcservice com We recommend using the J VC web site for claim submission corrections and research To register use the J VC website Log on to www jvcservice com and select the APPLY FOR SITE ACCESS link to obtain an application form If you decide to use Service Power for claims submission you can still use the J VC website for research B EDI ELECTRONIC DATA INTERCHANGE PROCESSING Service Power is a third party claims
29. endent ASC C Pay to the ASC for and in consideration of all legitimate services the lesser of the amount either invoiced by the ASC or the amount illustrated on the current J VC Warranty Rate Listing D Offer administrative assistance E Provide service information on a timely basis F Provide technical training seminars Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited OBLIGATIONS OF JVC AUTHORIZED SERVICE CENTERS A Courteous Service All J VC ASC s will provide courteous and efficient service to consumers and dealers Every effort should be made to enhance the reputation of J VC brand equipment B 30 Day Repair Guarantee Authorized Service Centers must provide prompt warranty service and guarantee repairs for a period of 30 days from the date of the completed repair C Use Of Genuine J VC Parts All Authorized Service Centers are required to use genuine J VC brand replacement parts during the warranty period This requirement is important especially for components in safety critical areas to ensure that products perform in accordance with design specifications Insufficient service or customer dissatisfaction resulting from failure to provide proper service for J VC products seriously detracts from J VC s image and reputation and is a cause for termination of the Authorized Service Agreement D F
30. eturned with NTF No Trouble Found will not be credited An R A may be requested for new unused parts within 30 days from invoice date Any parts returned over 30 days will incur a 259 6restocking fee NOTE Replacement parts will be re ordered at the time of requesting a return authorization Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited B Abused Misused or Mis installed Parts J VC reserves the right to refuse exchange or issue credit on replacement parts that are not covered by our parts warranty Returned parts will be properly disposed of unless specific instructions are included for their return at the sender s expense PARTS CREDITS C Replacement Parts Warranty Parts used for replacement on J VC equipment are warranted for the remainder of the original product warranty period Parts used for non warranty repairs are warranted for a period of 90days from the date of installation D Return Authorizations All returns require pre authorization To obtain a Parts Return Authorization logon to jvcservice com and select tab PARTS RETURN or contact our Field Service Group by calling 800 233 1060 Return Authorization numbers must be clearly identified on the outer packaging to facilitate routing and expedite the credit process Parts that are received without an R A will be held for fourt
31. han one location conducting repairs it must advise J VC so a ship to account designation number may be assigned Part orders and warranty claims originating from these locations should utilize this discrete eight digit number I Change In Ownership When a change in ownership occurs J VC must be notified immediately The Service Center must reapply to become a J VC Authorized Service Center J Address and Name Change ASC must advise J VC in writing should it relocate or change its telephone number The Service Center may be subject to re evaluation K Unauthorized Repairs J VC does not authorize the Service Center under any circumstances to modify any J VC product to operate under electrical or other conditions different from those intended by the product s original design L J VC Americas Corp Service Agreement ASC s must be in compliance with the J VC U S A Service Agreement Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited M Compliance with State Local and Federal Laws It is the responsibility of the ASC to follow all applicable local state and federal laws JVC WARRANTIES A Domestic JVC will honor product warranties as outlined in the Limited Warranty Information provided with each JVC product Any product or separately purchased accessory not supplied with warranty information packaged by
32. he JVC authorized service center nearest you If shipping the product to the service center please be sure to package it carefully preferably in the original packaging and include a brief description of the problem s Please call 1 800 252 5722 to locate the nearest JVC authorized service center Service locations can also be obtained from our website http www jvc com If your product qualifies for in home service the service representative will require clear access to the product If you have any questions concerning your JVC Product please coritact our Custorner Care Ceriler al 800 252 5722 WHAT IS NOT COVERED This limited warranty provided by JVC does not cover 1 Products which have been subject to abuse accident alteration modification tampering negligence misusc faulty installation lack of reasonable care or if repaired or serviced by anyone ollier than a service facility aulliorized by JVC lo render such service or if affixed lo any attachment nol provided wilh the products or if Uie model or serial number has been altered tampered with defaced or removed Initial installation installation and removal trom cabinets or mounting systems Operational adjustments covered in the Owner s Manual normal maintenance video and audio head cleaning Damage that occurs in shipment duc to act of God and cosmetic damagc Signal receplion probleins and failures due lo line power surge Video Pickup up Tubes CCD Image Sensors are c
33. ictly prohibited HIS MANUAL IS A REFERENCE GUIDE FOR INFORMATIONAL PURPOSES ONLY IN ACCORDANCE WITII FTC REGULATIONS EFFECTIVE JULY 3 1975 SEE COMPLETE WRITTEN WARRANTY ENCLOSED WITH EACH JVC PRODUCT FOR SPECIFIC TERMS AND CONDITIONS CUSTOMER INFORMATION Should you require product mfonnation such as operational instructions product hook up or the need to discuss an issuc regarding your JVC product please contact JVC U S A Customer Care Center 3600 Formosa Ave Building N McAllen TX 78503 800 252 5722 http www jvc com CUSTOMER REPAIR INFORMATION Should you require product repair please contact your nearest Authorized Service Center To locate your nearest Authorized Service Center call 1 800 252 5722 or visit us on the web at www jvc com Sophisticated electronic products may require occasional service Just as quality is a keyword in the enginecring and production of the wide array of JVC products service is the key to maintaining and high level of performance for which JVC is world famous JVC U S A stands behind our products NATIONAL HEADQUARTERS JVC U S A 1700 Valley Road Wayne NJ 07470 2144 http www jvc com Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited JVC WARRANTY INFORMATION LABOR AUDIO PRODUCTS RECEIVERS COMPACT DISC PLAYER TAPE DECKS COMPACT COMP
34. ited JVC SERVICE COM WEBSITE esssssennnennnneeeneman eiii ia nia aa na a n n n n i nn 31 SETTING UP AN ACCOUNT isssssseennmsseseennssneesr asia naa aad aad aa d aa d a a n n nnn 31 JVC PARTS DISTRIBUTORS isssssessssnnemneesni sai aaa naa daa d aaa d a d n n a n n n 31 ANDREWS ue Se ee rere ic UOI MCI Led 31 ENCOMPASS 5st tot ertt teat Ss Peu PD oclo s iva ELLE II m rein SINT AES hat 31 CONFIDENTIALITY OF SERVICE INFORMATION ssssssssssssnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 32 DIRECTORY OF WARRANTY INFORMATION ssssssssssssssssannnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnn 33 EIA SYMPTOM CODES viccccccceccceeecereeceeeceee cence ence iaa iaa iaa a aad ad aad aa d raa d d au d d d n n nnn 38 EIA REPAIR CODES sssssssssssssnsnsessa eiii a au G Gg GLO Gu GNU ER UL ER A E ER E E E GG d n n n ra i n n i n n n n 41 INTRODUCTION JVC Dear Servicer Congratulations on your appointment as a J VC Authorized Service Center You are now part of the JVC family of service providers We truly appreciate your interest in servicing our product and pledge to you our full support The JVC brand has long been associated with the very best in audio and video entertainment J VC is a leading developer and distributor of sophisticated audio and video products The Service amp Engineering Division of JVC U S A supports JVC brand product sold by JVC throughout the United States Our role as a service organization is to fulfill
35. its contents is strictly prohibited 9909969090999 0909409090909009092090060 999095909090099090909090906900900009002000202090 LIMITED WARRANTY SAMPLE ONLY FOR PRODUCT PURCHASED IN U S A JVC Americas Corp JVC warrants this product and all parts thereof except as sel forth below ONLY TO THE ORIGINAL RETAIL PURCHASER to be FREE FROM DEFECTIVE MATERIALS AND WORKMANSHIP from the date of the original purchase tor the period shown below Ihe Warranty Penod PARTS LABOR THIS LIMITED WARRANTY IS VALID ONLY IN THE FIFTY 50 UNITED STATES THE DISTRICT OF COLUMBIA AND IN THE COMMONWEALTH OF PUERTO RICO WHAT WE WILL DO It this product is tound to be detective within the warranty period JVC will repair or replace detective parts with new or rebuilt equivalents at no charge to the original owner Such repair and replacement services shall be rendered by JVC during normal business hours at JVC authorized service centers Parts used for replacement are warranted only for the remainder of the Warranty Period All products may bo brought to a JVC authorized service center on a carry in basis Color televisions with a screen size of 37 class or grealer qualify for in horme service In such cases a lechnician will come lo your horme and eillier repair the TV there or remove and return it if it cannot be repaired in your home WHAT YOU MUST DO FOR WARRANTY SERVICE Please do not return your product to the retailer Instead return your product to t
36. lease visit www jvcservice com and click on the repair tracking link If you have any questions contact the Customer Care Center at 800 252 5722 JVC FACTORY SERVICE NOTE Before directing any repairs to our FSC please verify product category acceptance at the FSC by checking the FSC listing at www jvcservice com Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited LONG BEACH CA JVC Factory Service Professional Products Only 2201 E Dominguez St Long Beach CA 90810 800 252 5722 REPAIR STATUS INQUIRIES 800 252 5722 OR visit jvcservice com and select the repair tracking link JVC RECYCLING PROGRAM The EPA has classified CRT s as hazardous waste due to the lead content in the CRT As a result these parts must be properly disposed of in an environmentally safe manner Although JVC is not directly obligated to dispose of defective CRT s replaced by Authorized Service Centers we do want to assist our Authorized Service Centers in this regard J VC therefore will incur the cost of recycling defective CRT s that are replaced during the warranty period The CRT must be in warranty in order to receive this service We have selected Eco International to be the recycling company that will be accepting the J VC defective CRT s A INSTRUCTIONS FOR 31 AND SMALLER TUBES 1 Call the J VC Warranty Department at 9
37. lumns 30 This represents total due 31 This represents the person whom you are to call email of fax inquires Account Terms 1 All invoices are due in 30 days from date of invoice 2 All checks and credits unless specified will be applied at the discretion of J VC You will be informed of the application on your monthly A R Statement 3 You must contact the J VC Parts Department in writing regarding any disputed parts invoice within 30 days of the invoice date failure to do so may result in the invoice becoming past due 4 Failure to pay your invoice within 60 days from the invoice date will result in the account being placed on CIA cash in advance status You will be able to buy parts but that purchase will have to be prepaid either by credit card money order or certified check Account privileges may be revoked and remain on CIA status if there are repeated delinquent situations 5 All accounts with a past due balance over 90 days may be terminated and placed for collection Account Remittance Make checks payable to J VC Americas Corporation Service and Engineering Divison All payments for your J VC account balance should be mailed to JVC Americas Corporation Service amp Engineering Division 1700 Valley Road Wayne NJ 07470 JVC FACTORY SERVICE REPAIR REFERRALS Factory Service Centers J VC operates one Factory Service Center FSC in the United States see page 31 for the location This center supports only professi
38. mpatible with other systems INTP Intermittent playback No message record LAUD Low audio poor audio feedback LAMP Light malfunction MECH Mechanism mode malfunction MISS Missing Accessories Page 1 Customer Complaint Codes Full List March 2007 Version Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Customer Complaint Codes t MOTR Does not rotate or move NAUD No audio NCOO Unit does not cool NDOL No Dolby output DTS NOIS Mechanical noise or vibration NPIX No picture audio OK NSVC No service message OAUD No audio one channel PERC Communication failure PIXC No color PIXD Distorted noisy picture PIXF Poor focus video PIXI Intermittent picture PIXJ Jitters PIXR No picture no audio has raster PIXS No picture dark screen PIXV Vertical horizontal malfunction PIXW Poor or wrong color PIXX No picture no audio or raster PLYA No video playback audio OK PLYX No audio or video playback PROG Will not accept program PRRX Receives only strong signals RCVP No receive RECA No audio recording Video OK RECL Recline malfunction RECV No video recording audio OK REMO Remote control malfunction SCAN Search scan malfunction SCDS On screen display malfunction SKIP Skipping during playback Audio Video disc skips SPED Speed incorrect SPIL Foreign substance on in unit STUP Run setup message TEMP Tempe
39. new part Core items must be returned within 30 days of invoice date to ensure that your account is credited properly See page 18 for more details on Core Parts Authorized Service Center Policy amp Procedure Manual FIELD SERVICE SUPPORT Group The Field Support group is structured to handle all Authorized Service Center administrative issues including address changes the addition or deletion of product categories warranty claims submission and or payment information and special authorization issuance Please refer to following contact information for Administrative Support Agreement Changes Warranty Issues Service Authorizations 800 233 1060 SERVICE BULLETINS From time to time JVC provides Service Bulletins to its authorized service centers via the web These bulletins are made available to aid in the repair process Service bulletins generally pertain to a specific symptom and or defect and should only be followed when the unit displays the same symptom as indicated in the bulletin There may also be times where the bulletin may include a series of production dates or serial numbers of a particular model With this verified it may not be necessary to verify the symptom or defect Note Unless otherwise noted service bulletins are not intended to be used as a corrective action for all units They are intended to be used specifically for the symptom and or defect the unit displays Please Logon to www jvcservice com
40. not operating DVI output not functioning DVID DVI not operating DVI input is not functioning HDMD HDMI distorted HDMI images are distorted HDMA HDMI no audio HDMI has no audio HDMC HDMI no color HDMI images have no color HDMI HDMI input not operating HDMI input is not functioning HDMO HDMO output not operating HDMI output not functioning FPHS Horizontal stripe s in picture Horizontal stripe s FPPB Pixel bright Display has 1 or more bright pixels FPPD Pixel dead Display has 1 or more dead pixels PAST Paste faces Human faces appear to be blotchy MOSC Mosaic picture Mosaic image in picture FPSH Shadow in background Images have a shadow or stain in background SOFT Software Firmware Upgrade Unit requires a software upgrade FPVS Vertical stripe s in picture Vertical stripe s panel Page 3 Customer Complaint Codes Full List March 2007 Version Ge CEA CEA Repair Action Codes Alignment convergence and purity Alignment electrical Alignment mecnanical Alignment tape patn Alignment tuner AM FM etc No backlight HDO Failure Digtal raise Cable cara malfunction Circuit Calibration Cieaning Component viceo no color Component video distorted Component vices not operating Customer education Lead dress CVI no color DVI distorted DVI distorted rot operating Adjustment external give ref 2 Exchange dealer Exchange excessive service Exchange by law Exchange manufacturer Exchange not economical to repair
41. nts of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited WARRANTY CLAIMS PROCESSING ssssssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnn 18 A J I Mor dais 18 B EDI ELECTRONIC DATA INTERCHANGE PROCESSING cscscscssssssssssssssscessssscosessssscssacsesssasscacesecsscacessssesasers 18 C WARRANTY PAYMENTS Xsites spissene 18 D RESUBMISSION LIMITATION mm 19 WARRANTY Exclusions WARRANTY CLAIMS PROCESSING sscscssssssssssssssssssssssssesesssssssesesesssssssecesesssssseeceseseres 19 A Elapsed Warranty Period 5 teer ette dp eteen tet eoe snac as deserens esee un aNu resen dede eerta tee beg hcscacdsobagassadea 19 B Physical PETER ERR Sest 19 em acide lure I 20 D Shipping Charg s S ERR 20 E No VC ACCessOLFles sscsesccssssesscscssancsassesses costenswsncastaopcasnssvenaneacsotavonsneddendnodsansesbessaasnsuenanotasbenduant nsndnsdeocsasesabensncncessasso s 20 F N n Warranty d Parts pomo 20 CHEQUE rm 20 H Units Repaired By J VC ideni odeo petet eee Ente eroe nope seri eee ege
42. of the invoice warranty parts warranty labor credits or debits Transaction Date Date J VC applies a payment credit or debit Debit Any debits made during the month to your account such as invoices chargeback s and adj ustments Credit Any credits made during the month to your account such as your payment returns and adjustments Balance Remaining balance from that item This example represents a parts invoice over 31 days past due that was paid Same as line 12 above This example represents a repair invoice over 31 days past due that was paid Same as line 12 above Status of payment due to J VC 31 to 60 past due This example represents a parts invoice under 30 days past due Same as line above Same as line above Status of payment due to J VC 1 to 30 past due This represents a parts warranty credit posted to this account This represents a labor warranty credit posted to this account This represents an example of a parts invoice that is currently due This represents an example of parts credit Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited 25 This represents an overpayment or some kind of unknown credit 26 This represents warranty debit to the account 27 Refund to customer from J VC 28 This represents invoices currently due 29 This represents Totals of all co
43. ompletion date All inquiries regarding warranty claims must include the exact Warranty Claim number J VC WC reference number and batch number that appear on the Warranty Claim Credit Memo Inquiries regarding failure to receive a designated warranty payment check should be directed to the J VC Warranty Department in Wayne New J ersey at 973 317 5000 WARRANTY CLAIMS PROCESSING E Documentation Procedure for Correcting Previously Rejected Warranty Claims In order to simplify claims processing J VC does not return rejected claims All claims processed will be listed on the warranty claim credit memo form including rejected claims If you wish to make corrections on a rejected claim Log on to www jvcservice com and select Claim Entry Inquiry The specific reason for rejection will be indicated on the credit memo You may also submit a copy of the corrected claim or send the corrections on the Warranty Claim Credit Memo Please be sure to fax or address all claims to Warranty Claims Department J VC Americas Corp Service amp Engineering Division 1700 Valley Road Wayne NJ 07470 FAX 973 317 5040 Note Claims that are sent to other VC offices will be delayed in processing Inquiries concerning unpaid warranty claims where it is indicated that J VC has processed the claim information but rejected either labor payment and or parts reimbursement will be stated on the credit claim memo Subsequent investigation and correction
44. on paid with one check that is mailed to the main Bill To Account location C Cash in Advance CIA Warranty labor reimbursements will be withheld and will remain on the account for Service Centers that are designated as CIA or who have outstanding invoices that are 60 days past due CIA status will continue until the account is reconciled Accounts that continuously have a past due balance may be terminated Accounts that wish to have labor reimbursement continually applied to their accounts receivable should notify the Accounting Department in Wayne NJ with written authorization Parts credits will be applied to your J VC account Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited D Claim Reconciliation and Research Requests It is expected that once the Warranty Claim Credit Memo is retrieved through the web a prompt reconciliation of unresolved or rejected claims should follow If a discrepancy arises you must contact J VC with specific reasons why you have a dispute with an individual labor payment or parts credit In these circumstance a warranty claim will remain in Rejected status and will not be processed Additional payment or credit towards any claim beyond 90 days will not be accepted Research to determine payment or credit will not be offered on any claim that is 180 days beyond its original service c
45. onal products In the event that professional product repairs are referred to JVC Factory Service the following information must be included with the product A Detailed Service Problem A detailed customer complaint must be included with every product Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited B Billing Information Accounts in good standing can have out of warranty repair charges billed to their account It is the service center s responsibility to provide J VC Factory Service with information regarding the status of the product Customer owned units which lack an enclosed copy of the proof of purchase will be considered an out of warranty repair and billed to your account Any account credit would have to be issued by the exact J VC service office performing the service and billing the repair Evaluation Fee There will be a 50 00 evaluation fee applied to all units not under full parts and labor warranty This fee does not apply to units with accepted estimates All units sent to the FSC by account holders that are returned not repaired for any reason damaged refused estimate etc will have a 50 00 charge plus return freight billed to the account Please be advised that the fee can be changed without notice Repair Status Inquiry For the status of an active repair at the J VC FSC p
46. onse sortn iSo Ebro en etin ene Se eek Paene dero penbe bp epe ee sekop ele senten bresed ee ines ge 7 cep necca m P M UR 7 H JVC AUthOrized Ete cce Pn 7 LS Change ROUTIER E G H 7 J Address and Name Change eee eee e e eeeeee seen esten ones ene e tests tnos ene en en en esee se ten snos ene ten nen esee te sen en esesesen en ene 7 K Unauthorized Repalils errare teret reert nera decree a es eekepes aE lavado tet eee esas delere peo ie eee ee ieget du 7 L J VC Americas Corp Service Agreement eee eee eeeeeeee seen ente tenen ones ene nen ones esee tenens esee tenen onem e setenta 7 M Compliance with State Local and Federal Laws ssssssssssesssssssssssesesesssssssesesessssssesesesesseseececesesssseeseseseseees 8 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited JVC WARRANTIES essssssssssesssessssi uaria a a a GG GOGH GA GU GU E ALLEE LULA LL GG LR E GR GG d n a d n d n i n n n n n n n 8 Bi DOME SUIS io rete tecti n ee ee otesecu cess alot iee leq teh ee dd debes pu Du dee sovnsstesossnsnssdaucasssestassadsoen eleabanrssednsotoins 8 LP TET rcm 8 C Refurbished Product Warranty i cccccscscsscecssecssssnccsesscosssosn
47. our obligations under the J VC brand Our goal however is to execute our role meeting the expectations of our customers In order for usto achieve this we realize our primary focus must be to assist you the front line service center arming you with the information you need the parts you require and the support you deserve This Policy amp Procedure manual is intended to help you get familiar with our company to guide you through the basic steps of our process and communicate our service policies Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited This includes setting up an account ordering repair parts warranty claims processing warranty terms core parts and much more Please take a moment and review it Print a copy and keep it in a convenient place so you can easily reference it should the need arise Please remember we are here to serve you With your complete support we will achieve our goal Thank you once again for your interest in our company Hopefully this will be the beginning of a long and mutually beneficial relationship Sincerely J VC Americas Corp Service and Engineering Division JVC S OBLIGATION TO ITS AUTHORIZED SERVICE CENTERS A Expeditiously furnish the ASC with parts at the current approved dealer price B At the discretion of J VC refer customers to the appropriate indep
48. overed for 90 days from the date of purchase Accessories Lattenes except that Rechargeable Liatteries are covered tor 9U days tram the date of purchase 9 Products used for commercial purposes including but not limited to rental 10 Loss of data resultant from malfunction of hard drive or other data storage dovicoc ENOOBUN There are no express warranties except as listed above THF DURATION OF ANY IMPI IFD WARRANTIES INGI UDING THF IMPI IFD WARRANTY OF MFRCHANTABIL ITY IS I IMITED TO THF DURATION OF THE EXPRESS WARRANTY HFRFIN JVC SHALL NOT BE LIABLE FOR ANY LOSS OF USE OF THE PRODUCT INCONVIENCE OR ANY OTHER DAMAGES WHE I HEH DIREC I INCIDEN I AL OR CONSEQUENIAL INCLUDING VIIHOUI LIMIIATION DAMAGE IO IAPES RLCORDS OR DISCS HL SUL I ING FROM IHL USL OF ITI PRODUCT OR ARISING OUI OF ANY BRLACII OF 1115 WARRANTY All FXPRFESS AND IMPI IFD WARRANTIFS INCI UDING THE WARRANTIES OF MFRCHANTABI ITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts so these limitations or exclusions may not apply to you Ihis warranty gives you specitic legal rights and you may_also have other ngnts which vary tram state to state SSCS HRHTSHSSHRHTSSHHSFSSHSSTHHESSSTHSTSSHHESTSTHSSFSSTHSTTHEHBHSOTTRFGERAOE JVC AMERICAS CORP 1700 Valley Road Wayne New Jersey 07470 http www jvc
49. r Fact EIA repair codes WARRANTY CLAIMS PROCESSING WARRANTY CLAIM CREDIT MEMO Once you have electronically submitted your claims to the Warranty Claims Department you can obtain an itemized listing of processed claims on the Warranty Claim Credit Memo via the jvcservice com web site See Page 27 for sample and explanation of terms Note Open Credit Memos for your account must be claimed within 6 months from the date of the credit memo No post audit adjustments will be permitted to your account outside of this time period A Credits and payments Credits and payments are indicated as positive numbers They will have a WC number as a reference Any indicated labor payment check will also be included in the envelope B Debits Debits may also appear on your credit claim memo They will be denoted by a negative number and will have a WD number as a reference If you owe money towards your parts account and J VC owe you money for labor you will receive a check with a WD number as a reference Any time you see a WD number this denotes that we have made a debit towards your account This can be for parts only or parts and labor A check will have one or more reference numbers on the stub beginning with the letters WC or WD you can reconcile this check by matching it with the warranty close date and the warranty credit memo Note Accounts with one or more Ship To addresses will have the indicated labor payment for a branch locati
50. rature related break down clock time won t set or keep correct TIME time won t set or keep correct TUIN Tuning inoperative UHFX No or poor VHF UHF OK SVID Svideo no signal Svideo has no video color PSOG Progressive inoperative 720p progressive scan not functioning NRCD Does not Rip CD DVD Does not record CD DVD WIFI WiFi does not connect WiFi does not connect DDVI Device not recognized on DVI port DVI port not detected SOFF Software Firmware update failure unit is inoperative after Software Firmware update FCNR Does not recognize flash card flash media is not detected DSIO Docking station Inoperative Page 2 Customer Complaint Codes Full List March 2007 Versi Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Customer Complaint Codes ODE Complaint TGIO TV Guide Inoperative TV guide malfunction CCER Close Caption Error Close Caption malfunction CEA Complaint and Failure Codes FLAT PANEL MICRO DISPLAY CODE COMPLAINT DESCRIPTION CABC Cable card malfunction Cable card does not operate COMD Component no video Component no video COMI Component video not operating Component input is not functioning COMC Component video no color Component video has no or wrong color BLOK Digital noise Picture pixilated breaks up into small blocks DVII DVI input not operating DVI input not functioning DVIO DVI output
51. re parts are identified with an 0 or 2 following the part number Core items must be returned within 30 days of invoice date to ensure that your account is credited properly To reprint a return shipping label select the Core Inquiry tab or to obtain a complete list of Core Parts select the download tab at www jvcservice com NOTE With the exception of LCD PDP and HDILA product If a PCB or assembly is unavailable or backordered it is expected that component level repair be performed Returns or exchanges will not be made for units with backordered assemblies Should you have any questions please contact the VC Field Support Group at 800 233 1060 PARTS CREDITS A Initially Defective Parts Unused Parts Un amp WwW Oo Repair parts that have been ordered and received through the Parts Department and have been deemed defective will be accepted for credit only upon compliance with the following Initially defective parts may be returned within 90 days of purchase Upon determination of a defective part contact the Parts Department at 800 252 5722 and request a Return Authorization R A number for the defective or unused parts Provide the invoice number of the original parts order transaction State the reason for the defective part Write the return authorization number on the mailing address label when returning the part to the location provided Credit will not be issued for parts returned without an R A Parts r
52. rence Contact List Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited JVC Americas Corp SED Quick Reference Contact List Name Phone Number Fax Website JVC Americas Corp SED 973 317 5000 www jvc com Field Support Group 800 233 1060 www jvcservice com Administrative Support 800 233 1060 opt 2 WWW jvcservice com Special Authorizations 800 233 1060 opt 4 www jvcservice com Return Authorizations 800 233 1060 opt 5 www jvcservice com JVC Replacement Parts Ordering 800 252 5722 www jvcservice com 800 289 Andrews Electronics 800 289 0300 0301 www jvcservice com 800 888 Encompass Parts Distribution 800 638 3328 3293 www jvcservice com 973 317 JVC Warranty Department 973 317 5000 opt 3 5040 Claims Processing www jvcservice com Service Power 714 428 0010 Repair Inquiries JVC Factory Service Center Long Beach 800 252 5722 www jvcservice com JVC Account Remittance JVC Americas Corp P O Box 12262 Newark N J 07101 9784 www jvcservice com JVC SERVICE COM WEBSITE Authorized ASC employees can access multiple areas from the www jvcservice com website Current offerings include Model Parts Look up Model Warranty Inquiry Service Bulletin Board Repair Parts Inquiry Model Seri
53. resentative SPEAKER SYSTEMS If replacing more than one speaker in an audio system please submit one claim illustrating all speakers replaced Multiple or subsequent claims will be rejected FACTORY INSTALLED DEFECTIVE PARTS RETURN Defective parts must be retained by the service center for a period of 60 days Do not return defective installed parts that have been replaced from warranty repairs unless specifically instructed to do so Parts retained longer than 60 days may be discarded at the service centers discretion CORE PARTS POLICY VC require that some defective parts be returned to J VC for evaluation and or refurbishment These parts carry a CORE fee pending the return of those parts J VC will allow 30 days from the date of invoice for the return of those CORE parts Any CORE Parts outstanding over that period will not be credited to your ASC account For more information on CORE parts see Replacement Parts Procurement on page 18 WARRANTY LABOR RATE Labor will be paid at the agreed contractual rate according to the model sub category J VC maintains three labor designations The Minor rate is reserved for repairs that require minimal diagnosis that require parts replacement but involve electrical mechanical adjustments lubrications and firmware updates that require user controls and or a remote control Except where indicated the Major rate is reserved for component level repairs that entail parts replacement and exten
54. roperty LCD TUAM No or poor AM LCD TUFM No or poor FM LCD TUIN Turing inoperative LCD TUNE Incorrect frequency TUNX No or poor AM amp FM TUSK Tuner skips or is skipping LCD TXNA Transmits carrer signal but no LCD UHFX No or poor UHF VHF okay LCD UPSB UPS not working LCD VHFX No or poor VHF UHF okay LCD WINT Does not Iniliailze Consumer Electronics Association http www ce org Membership Divisions 197 1 asp EIA REPAIR CODES
55. ry refurbished date To validate if a product is under warranty log on to www jvcservice com and select the Model Serial Warranty link For more information on warranties please see pages 36 40 GENERAL POLICY In order for a product to qualify for warranty service there must be a confirmed manufacturer s defect Only J VC Authorized Service Centers will be reimbursed for work on a J VC product that is under warranty A MODEL VALIDATION AND WARRANTY TERMS To verify a model number or a model s warranty go to www jvcservice com and select the Model Warranty Inquiry Tab Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited AB B ASC WARRANTY PERIOD All J VC Authorized Service Centers agree to warrant their repairs for a period of 30 days Any claim re submitted within 30 days of a previous repair from the same service center will be rejected if the parts listed are the same on both claims However any indicated defective part replacement that is different from the first parts replacement will be honored and credited C PROOF OF PURCHASE Proof of Purchase is required for all J VC warranty service The Proof of Purchase must be presented by the customer in the form of a legitimate Bill of Sale A copy of the Bill of Sale must be retained at the service center and made available to J VC if so requested Failure
56. s and shop chemicals No problem found WARRANTY CLAIMS PROCESSING COMMON REASONS FOR REJECTION The following are common reasons why Warranty Claims may be rejected Please make sure to check all warranty claims completely so rejections can be avoided Invalid Service Center Number not on file Deleted Service Center is no longer authorized to repair J VC units under warranty Invalid Model Number Invalid Serial Number Invalid Part Number Invalid Purchase Date Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Invalid Request Date Invalid Complete Date Model registered on MM DD YY Model Not Valid For Stock Note Model does not qualify for warranty repair mm Out of Warranty Parts and or Labor Blank Warranty Claim Number Duplicate Claim Warranty claim made for unit with the same Serial Number within 30 days Duplicate Serial Number This unit was repaired J VC Factory Service Center Unit was inspected by J VC and accepted as a return on Return to Vendor RTV 12345 Not covered under warranty Refurbished Product Customer Information Incomplete Claim Submitted 90 Days After Service Complete Too Old for Warranty Over 180 days Part replaced is Not a Warranty Replaceable Part Schematic Reference Location Missing Service bulletin Tech Tip Report numbers missing when using Firm Soft o
57. sive diagnosis The Stock rate designation is reserved for dealer owned product With the exception of Plasma Display Panels LCD TV and HDILA Rear Projection TV s claims requiring the replacement of PCB s and mechanism assemblies will be reimbursed at a minor rate Major rates will be reserved for those Authorized Service Centers electing to perform component level repair Recalculation or rejection of labor can be attributed but not limited to the factors listed below as well as those on Page 23 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited 1 J VC reserves the right to change the labor on a claim when the labor rate charged for a warranty repair that was outside the agreed rate 2 All J VC Authorized Service Centers agree to warrant their repairs for a period of 30 days Claims submitted within that time period will be rejected if the parts replaced are the same as those on the original claim However any indicated defective part replacement that is different from the first parts replacement will be accepted and credited NOTE You can obtain specific model Warranty Rate information by logging on to www jvcservice com and selecting the Model Warranty Inquiry link GENERAL POLICY N PCB S MAJ OR ASSEMBLIES J VC s philosophy is to support component level repair however we recognize that such repair may not
58. t in a 100 00 cancellation fee charged to your account TECH REPORT PROGRAM J VC maintains a Tech Report Tech Tip program for J VC Authorized Service Centers The Tech Report program allows technicians and other technical personnel to contribute service repair and quality Tech Tips to J VC After review these tips will be posted on the iSee technical information database which is viewable from the Web at www jvcservice com The function of the TechReport Program is to e Share technical and repair tips among J VC s Authorized Service technicians e Provide feedback to J VC on product quality and serviceability SUBMITTING TECH REPORTS Reports are submitted via an on line Tech Report form This form is posted as a link from the iSee Technical Database at www jvcservice com Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited TECH REPORT AWARDS PROGRAM In recognition of your technical contribution to this program J VC will evaluate and select the top 5 Tech Reports submitted for the period The technicians who submitted these reports will receive a Certificate of Appreciation from J VC Service and Engineering Division The program runs semi annually from October to March and April to September The Tech Report program is subject to change without notice and is applied at the discretion of J VC and may
59. t leseese elauso eesel seT eren sp eese bsec edes 20 eisdem P M 20 COMMON REASONS FOR REJECTION nrsnnnan nenas uaria aiu a a a aea aa aaa a n n a 20 WARRANTY CLAIM CREDIT MEMO sssssssssssnsnnnnnsnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 21 A Credits and payments inrita te coe rt ense Rost putet eese pese eei poo Rss erae ee eR dai eoe aa Pu eR Te epe esee bv eene isisi 21 B lgcim 21 C Cash in Advance CIA c M 21 D Claim Reconciliation and Research Requests ssssscssssssscsssssscsssssssscsssssseasssecessssscacessscecasecsscssassseseasscscasessees 22 E Documentation Procedure for Correcting Previously Rejected Warranty Claims 22 Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited SAMPLE OF JVC WARRANTY CREDIT MEMO ssssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 24 JVC MONTHLY A R STATEMENT eeeseesssshhrnnnnnannmi rra aaa aa aa a aua daa aa a ana n n 24 SAMPLE A R STATEMENT 5 izerarenuunna aWRREXECEESRRYRRREED ERE VUE YE EE EY RE WR ROC C CR T D CT 25 EXPLANATION OF TERMS A R STATEMENT wcccccceccccccceeeeccccunueeeeeecuueeeeeeuauuuueeteauaauees 26 Account TODS NETUEENREETTIISRD EDU TI IT saoi ot
60. that the first claim was processed on WARRANTY CLAIMS PROCESSING The following information is required for the proper submission of a Warranty Claim 1 Customer Name Address Telephone Number Must be complete including their Zip Code For stock repair enter dealer name and complete address including the ZIP Code 2 Customer s Complaint Must use EIA code 3 Dealer s Name List the dealer Name and location from whom purchased 4 Service Center Account Number This is your payment identification with J VC and is a five digit number for main location and an eight digit number for ship to locations Without this number a claim cannot be processed 5 Model Number Please refer to the current J VC Warranty Rate Listing for correct model numbers If a model is not listed call J VC s Warranty Department for verification before the unit is serviced 6 Serial Number List the specific J VC serial number generally located on the rear panel of the unit on a product identification plate 7 Date Purchased List the date the product was purchased according to the customer s bill of sale If this is a stock repair write Stock in date purchased Service Centers are responsible for insuring valid warranty status on a product via customer s dated bill of sale 8 Date Service Requested List the date service was requested by the customer 9 Date Service Completed List the date service was completed 10 Check Product Worked On Indicate the
61. the product All SA claims will be processed through the normal warranty audit process 3 Special Authorization numbers are valid for a period of 90 days beginning on the date of issue A warranty claim submitted with an SA older than 90 days will be rej ected for payment Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited P HD ILA REAR PROJ ECTION REPAIRS LCD Optical Assemblies and Panels The warranty replacement of Optical Assemblies and TV Display Panels LCD or Plasma must be pre approved by J VC s Field Service Group Do not proceed with the warranty repair unless it has been authorized The following are the steps to follow to gain approval for the replacement of these parts A Logon to wwW jvcservice com B Select the Panel Replacement tab located on the left side menu C Complete LCD PDP Optical Assembly Authorization Form D Hit the Submit button E You will be contacted via e mail about the warranty eligibility of the repair You will receive an email reply indicating if the request has been approved or declined F If your request has been approved you will receive a 10 digit special authorization number via email G US this SA number when ordering the Optical Assemblies or Display Panels on www jvcservice com Projection Lamps Most HDILA projection lamps are user replaceable howe
62. ts however the provisions for all dealer stock repairs will apply For Customer Units warranty coverage will begin on the date of first rental and continue as outlined on the terms and conditions of the warranty Note Rental agreements that go to full term may be longer than the warranty coverage for the particular product therefore warranty coverage may be exhausted prior to the end of the rental term SUB CATEGORY AUTHORIZATION Warranty reimbursement will only be paid to a service center s location that is authorized by J VC to repair the product category Such authorization carries a commitment to perform service on all products designated within these individual categories J VC model to category designations may be obtained by logging in and selecting the Account Authorization Link on www j vcservice com Contact the Field Service Support Group at 800 233 1060 for the addition or deletion of any categories from your account s current authorization record COMPACT COMPONENT SYSTEMS For all J VC Compact Component Systems the individual model number and serial number for the repaired component unit must be listed on the warranty claim form Do not use the system number Submitting an incorrect model will result in the unnecessary rejection of a claim GENERAL POLICY CAR AUDIO SPEAKERS Car Audio Speakers are considered non repairable Defective Car Audio Speakers should be handled through the selling dealer and their sales rep
63. und shipping only E Non J VC Accessories Accessories that were not supplied by J VC are not covered under J VC s warranty F Non Warranty Parts A list of non warranty parts is available by logging on to www jvcservice com and selecting File Download G Accessories Accessories such as rechargeable batteries are covered for 90 days from the date of purchase unless otherwise indicated on the model specific warranty that was enclosed with the product NOTE Nickel Cadmium rechargeable batteries must be recycled or disposed of properly H Units Repaired By J VC Units that were repaired by an Authorized Service Center for a specific customer and are also on file as being repaired by a J VC Factory Service Center are not eligible for labor Warranty reimbursement In such a circumstance a Special Authorization SA must be obtained from VC s Field Service Group for warranty reimbursement See page 10 for SA instruction l Other Exclusions Cosmetic parts and parts not provided by J VC Repairs necessitated by the use of unauthorized service centers If a unit s model number or serial number identification label has been removed or defaced Customer education problems outlined and remedied by the instruction book Delivery product setups antenna cable TV hook ups or RF reception or interference issues Cleaning and general maintenance Car stereo removal and reinstallation for repair Required bench equipment repair tool
64. ver proper diagnosis by a customer may be difficult Defective Projection Lamps that are replaced during an In Home service call and during the warranty period will be reimbursed to the ASC for parts and labor at the minor rate Claims for the replacement of the LAMP for store stock sets will be covered for parts warranty reimbursement ONLY J VC will not reimburse labor for lamp replacement for store stock units Note Stock repairs are limited to one repair per product To facilitate reimbursement please indicate LAMP as service performed Confidential Contents of this document is the property of J VC Americas Corp Unauthorized Copying printing or distributing this document or its contents is strictly prohibited Circuit Boards LCD TV HD ILA Rear Projection TV and Plasma TV While under warranty the repair of these products is generally PCB board or assembly replacement Items are generally board swap rather than component level repair PCB boards are available from J VC National Parts and J VC s authorized parts distributors Please note that some boards carry a core charge that will not be reimbursed through warranty claims In order to be credited for the core charge send the defective core part from the repaired unit to the core return address indicated the return label and or return paperwork included with the part Core parts can be identified by the presence of core return paperwork and or a prepaid shipping label enclosed with the

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