Lexmark 5600 Series All-In-One
Contents
1. display Saves settings Number Part Button Function 1 On button Turns the printer on and off Switches the printer to Power Save mode 2 Copy button Accesses the copy menu and makes copies SZ 3 Scan button Accesses the scan menu and scans documents 4 Fax button Accesses the fax menu and seds faxes e lt gt 5 Photo button Accesses the photo menu and prints photos 6 Back button Retuns to the previous screen B Exits from one menu level to a higher one 7 Start button Starts a print scan or copy job depending on which mode GENER is selected 8 Color Black button Switches to color mode or black and white mode 9 Cancel button Cancels a print copy scan or fax job in progress Exits from a menu level of the Copy Scan Fax Photo or File Print menus to the top level of a menu Exits from a menu level of the Setup menu to the top level of the previous mode Clears current settings or error messages and returns to default settings 10 Right arrow button Increases a number Moves the cursor one place to the right Scrolls through menus or settings display Moves the Region of Interest box to the right when in Photo mode or Scan mode 11 OK button Chooses a menu or submenu item that appears on the Feeds or ejects paper 1 6 Service Manual Lexmark 5600 Series Number Part Button Function 12 Left arrow button Decreases a number Moves2. 120C NVRAM Error An error was detected in reading or writing NVRAM Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System board removal page 4 29 120D Never Error Stack over and under flow error Code error Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System board removal page 4 29 2 8 Service Manual Lexmark 5600 Series Error Code Name Description Action 120E Software Detected Error An error condition was detected in the software control code Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Reinstall the print driver If the problem remains then replace the system board See System board removal on page 4 29 121A Loop Timeout Error Error detected that a while loop or similar loop timed out before the event it was waiting on finished Technical Support
3. La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios Informaci de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de Seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d a
4. System board removal page 4 29 0305 ROM Checksum Failure Corrupted ROM Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board removal page 4 29 0306 Paper System Failure The DC paper feed system fails to initialize or calibrate Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board removal page 4 29 1100 Paper Jam There is paper jammed in the All In One Technical Support Center Clear the paper jam and resend the print job Service Clear the paper jam and resend the print job 2 2 Service Manual Lexmark 5600 Series Error Code Name Description Action 1101 Paper Out The All In One is out of paper Technical Support Center Load paper Service Load paper If the problem remains then check the paper sensor 1102 Incorrect Printhead Printhead ID is not valid Technical Support Center Replace the print cartridge with the correct cartridge Service Replace the print cartridge with the correct cartridge 1103 Missing Printhead Printhead is missing Technical Support
5. 3 1 Tent ioo gua DEA EU ES da 2 RE Edd Qui Rud da qd e ER RUNG ame nen da qudd 3 1 Test PAD er EE gees eames 3 1 Uninstall reinstall instructions for Windows users 3 2 For Windows 2000 Windows and Vista 3 2 Adding the replacement unit to the Printer List dialog for Mac users 3 2 FOR MAGOS A IUS weed deer E ad ke ieee eet ens 3 2 For Nas OSA 10 3 2 For Mae OS X 10 939 8d here pes Saba 3 3 For Mac OS X 10 8 essere Tab PSP nd 3 3 For Mac OS X 10 3 x or later and 10 4 or later sedes Ee sad REA FRI E RARE 3 3 Uninstall reinstall instructions for Mac users 3 3 2 2 2 DRE PORE RE 4 1 Handling ESO senshive parts d ERR KE EE 4 1 Dp ee eee ee ee ee dp 4 1 REMOVE BIOEBUMEDS 4 2 Releasing plastic latelies assina sad ek d ERROR dia dd RUE RERO ER Ra 4 2 General precautions xaucssa ac oor xcd SORS Koo EUR ORE RUP GR BUR Rd 4 2 Scan
6. Center Install a print cartridge Service Install a print cartridge 1104 Printhead Order Unsupported order of printheads Technical Support Center Install the correct print cartridge Service Install the correct print cartridge 1105 Scan Back Alignment Failure Automatic alignment has failed Technical Support Center Follow the instructions on the computer Screen to recover and align the print cartridges Service Follow the instructions on the computer Screen to recover and align the print cartridges 1201 Print Incomplete The print carrier stopped before all of the data was used Technical Support Center Clear any carrier jams Unplug the In One from the wall outlet wait a few seconds then plus the All In One back in and turn the power on Resend the print job Service Clear any carrier jams Unplug the In One from the wall outlet wait a few seconds then plus the All In One back in and turn the power on Resend the print job Diagnostic information 2 3 Lexmark 5600 Series failure was detected Error Description Action 1202 Data Error Incorrect data has been sent Technical Support Center d e computer to the Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem r
7. Click Open Print Queue to open the printer proxy Click the Utility icon to launch the Lexmark Printer Utility Click Print Alignment Page Click Continue In System Preferences select Print amp Fax For Mac OS X 10 3 x or later and 10 4 or later Load plain paper Make sure Finder is active Click Go gt Utilities gt Print Center The Printer List will open Select the printer from the list Click the Utility icon to launch the Lexmark Printer Utility Click Print Alignment Page Click Continue Uninstall reinstall instructions for Mac users If you already have the Lexmark 5600 Series printer driver installed and are experiencing any problems follow these instructions to uninstall and reinstall your original driver QE Ov gr me coy soit Close all open software applications From your Finder desktop double click the Lexmark 5600 Series folder Double click the Uninstaller icon Follow the instructions on the computer screen to uninstall your Lexmark 5600 Series driver Restart the computer before reinstalling the Lexmark 5600 Series driver Insert the Lexmark 5600 Series CD Click Install to launch the installer Follow the instructions on the computer screen to reinstall the driver Diagnostic aids 3 3 Lexmark 5600 Series 3 4 Service Manual Lexmark 5600 Series 4 Repair information This chapter explains how to make adjustments to the All In One and how to remove defective pa
8. EC 6 1 EUER Gi SL Sd DIA DA ad 1 Table of contents Lexmark 5600 Series Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Note This device includes a lithium battery Dispose of this battery in compliance with all local laws and regulations Consignes de s curit Norme di La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires sicurezza La sicurez
9. assembly still does not move replace the system board Go to Carrier assembly with belt and cables removal on page 4 22 If the CIS lamp does not come on as the scanner assembly is scanning check connector J7 on the system board If the connection is okay and the problem remains replace the scanner assembly Go to Scanner assembly removal on page 4 3 Diagnostic information 2 11 Lexmark 5600 Series 2 12 Service Manual Lexmark 5600 Series 3 Diagnostic aids Test Mode Test Page This test prints the test page To run a complete test page of black and color patterns be sure the printhead cartridges are in good condition To enter the test Turn on the All In One Lift the scanner unit Install a good black print cartridge in the left side of the carrier and a good color cartridge in the right Close the scanner unit Load paper in the paper tray Press Setup Press 2 until Tools appears on the LCD and Maintenance appears the LCD Press 8 a until Print Test Page appears on the LCD Press c to print the test page gt o 0 0o NON eO N aa The test page consists of the following information Build Date Code Level Page Count ASIC Version Temps USB Product USB Manufacturer USB Serial Number MFG CMD Model Class DES USB Vendor ID Diagnostic aids 3 1 Lexmark 5600 Series Uninstall reinstall instructions for Windows use
10. cartridge has a total of 640 nozzles and installs on the left The color cartridge has a total of 480 nozzles and installs on the right The photo cartridge has a total of 480 nozzles and installs on the left The All In One is capable of printing in two directions from either cartridge Note The color of the Lexmark 5600 Series All In One may vary General information 1 1 Lexmark 5600 Series Print specifications Print speed Quick print 25 ppm mono 18 ppm color Print quality Host based Glossy Photo media Quick print 600 X 600 dpi Normal 1200 X 1200 Photo 4800 X 1200 opi All other media Quick print 300 X 600 dpi Normal 600 X 600 Best 1200 X 1200 dpi Scanner specifications Scanner type Flatbed CIS Scan modes True color 48 bit internal 24 bit external Gray mode 16 bit internal 8 bit external Text Line art 1 bit per pixel Scan method Single pass Lamp warm up time None Flatbed scan area 85X 11 7 inches 216 X 297 mm ADF scan area Maximum 8 5 14 inches 216 355 6 mm Minimum 8 27 11 inches 210 X 279 4 mm Scan resolution Flatbed scanning Horizontal 600 ppi Vertical 1200 ppi ADF optical Horizontal 600 ppi Vertical 1200 ppi 1 2 Service Manual Copy specifications Lexmark 5600 Series Standalone copy speed Quick copy First copy 5 ppm
11. the cursor one place to the left Scrolls through menus or settings on the display Moves the Region of Interest box to the left when in Photo mode or Scan mode 13 LCD display Displays printer status messages and menus 14 Keypad Gea Enters the number of desired copies or prints when in Copy mode or Print mode In fax mode Enters fax numbers Navigates an automated answering system Enters letters when craeting a Speed Dial list Enters the date and time that shows the display 15 Dialtone button Press this button to get a dialtone after the number is dialed and before the fax is sent 16 17 Redial Pause button Address Book button In fax mode Inserts a three second pause in the number to be dialed to wait for an outside line or to get through an automated answering system Displays the last five numbers dialed Accesses fax numbers from a saved list of numbers 18 Setup button ES B Accesses the setup menu and changes printer settings General information 1 7 Lexmark 5600 Series Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error codes symptom tables service checks and diagnostic aids to determine the symptom and repair the failure After you complete the repair perform tests as needed to verify the repair Tools required for se
12. Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board removal page 4 29 121B NVRAM Control Section Corrupted Indicates that the control section of NVRAM is corrupted Technical Support Center The printer will auto reset Service The printer will auto reset Diagnostic information 2 9 Lexmark 5600 Series Service checks System board service checks Symptom Action Dead machine Check the power supply connector J25 pin 1 for approximately 30 V dc If voltage is incorrect then replace the power supply If voltage is correct then check all other connectors on the system board If connectors are okay then replace the system board Go to System board removal on page 4 29 Carrier transport motor does not operate Paper feed motor does not operate Control panel buttons do not work Power LED does not come on Cartridge access and end of forms sensors do not work Check the carrier transport motor connector J24 on the system board If it is connected then check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor If voltage is incorrect then replace the system board Go to System board removal page 4 29 If voltag
13. ESTOR RUN 1 2 Copy specifications 2 25 PELA rase dene de pega RS 1 3 Fax Xon ae an cd a add OR CER RR RU Re C A RR d 1 4 Understanding the operator panel 1 5 Using the operator panel Rx RR EUR Rok ION 1 5 Mainten nce approaol 222222 222 222 2 4 4 a beds 1 8 Tools required Tor ServiCB iade a key d RR ened EROR ORA OR Rn dead e 1 8 Mee eer cere eee ect A d dui dd Bu d ARE E 1 8 Diagnostic information eb 2 1 Power On Self Test POST sequence 2 1 ido dr opp dob rd dbi E Rd 2 1 Error Code dada 2 2 CDBCKS canais d ADAE 2 10 System board service checks DR REG AREE cane 2 10 Cerrar Service CRACKS AERE bot eR 2 11 CIS module assembly service checks 2 11 DIBOBOBSUC AS x Rr re ree ree
14. LEXMARK Lexmark 5600 Series All in One Machine Type 4437 001 Service Manual Lexmark 5600 Series Edition August 11 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION 5 IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22X 002 1 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imp
15. al Lexmark 5600 Series System board removal Remove the scanner assembly See Scanner assembly removal on page 4 3 Remove the midframe cover See Midframe cover removal on page 4 8 Remove the front cover See Front cover removal on page 4 16 Remove the print engine See Print engine removal on page 4 19 Qv Ime c Remove the carrier assembly with belt and cables See Carrier assembly with belt and cables removal on page 4 22 Remove the fax See printer base is what remains on page 4 31 7 Disconnect all cables from the system board 8 Remove the three screws A and disconnect the cable B from the system board A B Note When removing the system board be careful not to damage the end of forms flag C Repair information 4 29 Lexmark 5600 Series 9 Remove the system board 10 Lift and remove the system board shield 4 30 Service Manual Lexmark 5600 Series Printer base removal Qv c 6 Remove the scanner assembly See Scanner assembly removal on page 4 3 Remove the midframe cover See Midframe cover removal on page 4 8 Remove the front cover See Front cover removal on page 4 16 Remove the print engine See Print engine removal on page 4 19 Remove the carrier assembly with belt and cables See Carrier assembly with belt and cables removal on page 4 22 Remove the system board See System board rem
16. ansport motor If voltage is incorrect then replace the system board Go to System board removal page 4 29 If voltage is correct then replace the All In One Poor print quality Be sure that the All In One contains good print cartridges Be sure the print cartridge nozzle plate is clean Clean with a soft cloth Ink smudging and smearing can be caused by paper problems or problems in the paper feed area Check for Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or looseness Worn gears or binds If the paper feed roller or gears are defective replace the All In One Blurred print and voids can be caused by problems in the carrier transport area Check the following Carrier transport belt for wear Idler pulley parts for wear damage or looseness Carrier guide rod for wear or dirt If the rod is dirty clean and lubricate it The carrier to carrier frame engagement should be lubricated with grease If the carrier transport belt is worn replace the carrier assembly with belt and cables Go to Carrier assembly with belt and cables removal on page 4 22 If the idler pulley parts are defective replace the All In One CIS module assembly service checks Symptom Action The CIS assembly does not move The CIS lamp does not come on If the CIS module assembly does not move ensure that the belt is installed properly If the CIS module
17. arts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Adjustments The user is directed in the Dell Solution Center to perform the printhead alignment adjustments after replacing a print cartridge Repair information 4 1 Lexmark 5600 Series Removal procedures Note The color of the Lexmark 5600 Series All In One may vary The following procedures are arranged according to the name of the All In One part discussed CAUTION Unplug the power cord before removing any parts Releasing plastic latches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Never apply excessive force when releasing the hook General precautions Use caution when disassembling and reassembling components The close proximity of cables to moving parts makes proper routing a must When components are removed or replaced any cables disturbed must be replaced as closely as possible to their original positions Before removing any component from the machine be sure you note the cable routing When servicing the machine Verify that documents are not stored in memory Move the print cartridge to the
18. e is correct then replace the All In One Check the paper feed motor connector J23 on the system board If it is connected then check for approximately 30 V dc on pins 1 and 2 If the voltage is incorrect then replace the system board Go to System board removal on page 4 29 Although the paper feeds turns in one direction the paper feed motor turns in two directions If the paper feed motor turns in one direction only then replace the system board Go to System board removal on page 4 29 Ifthe control panel buttons do not work or the power LED does not come then replace the All In One Ifthe cartridge access or end of forms sensors do not work then replace the All In One 2 10 Service Manual Carrier service checks Lexmark 5600 Series Symptom Action The carrier slams against the side frame There is no carrier movement Check the encoder strip for proper installation Check the carrier cable connectors J4 J5 and J6 on the system board If connectors are okay then replace the carrier assembly with belt and cables Go to Carrier assembly with belt and cables removal on page 4 22 If problem remains then replace the system board Go to System board removal on page 4 29 Check the carrier transport motor connector J24 on the system board If it is connected then check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier tr
19. ead the printhead s memory Technical Support Center Replace the print cartridge If the problem remains then replace the All In One Service Replace the print cartridge If the problem remains then replace the system board See System board removal on page 4 29 1209 FLASH Programming Error Could not program FLASH Technical Support Center The printer will auto reset If the problem remains then replace the All In One Service Replace the print cartridge 1210 Mode Select An invalid print mode was selected in the print command Technical Support Center Resend the print job If the problem remains then reinstall the printer driver Service Resend the print job If the problem remains then reinstall the print driver 1211 USB Error An error was detected in USB hardware or invalid results occurred in USB code Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Replace the USB cable If the problem remains then replace the system board See System board removal on page 4 29 1212 Watchdog Error Indicates printer system was reset by Watchdog timer Subsystem stall failure Technical Support Center Unplug the All In One from the wall outlet wait a few seconds th
20. emains then replace the USB cable Service Replace the system board See System board removal on page 4 29 1203 Printhead Short The short test detected a short Technical Support Cenier Circuit inthe printhead Remove the print cartridges Clean and reinstall the print cartridges Service Lift the scanner assembly and replace the printhead 1204 Printhead Programming Firmware is unable to program Technical Support Center Peeled ranger printhead iD Replace the print cartridge Service Replace the print cartridge 1205 Mono TSR Error There is a problem in the color Technical Support Center TSR circuit cannot determine A printhead temperature Replace the print cartridge Service Replace the print cartridge 1206 Color TSR Error There is a problem in the color Technical Support Center TSR circuit cannot determine printhead temperature Replace the print cartridge Service Replace the print cartridge 1207 Paper System Error A paper system error control Technical Support Center Clear the paper path Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the remains then replace the All In One Service Replace the system board See System board removal page 4 29 2 4 Service Manual Lexmark 5600 Series Error Code Name Description Action 1208 Cartridge Memory Error Firmware is unable to r
21. en plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Replace the system board See System board removal page 4 29 Diagnostic information 2 5 Lexmark 5600 Series Error Code Name Description Action 1213 Data Abort Error Firmware attempted to load or store to an invalid address Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Replace the system board See System board removal page 4 29 1214 Invalid Processor Mode Error Indicates the ARM processor was in an incorrect mode to perform the requested operation Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Replace the system board See System board removal page 4 29 1215 Math Error There is a problem doing math such as dividing by zero Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then eplace the USB cable Service Replace the system board See System board re
22. far right to cap the nozzles Unplug the power cord Use aflat and clean surface e Use only authorized replacement parts Do not force plastic parts 4 2 Service Manual Lexmark 5600 Series Scanner assembly removal 1 Disconnect the paper support tray from the top of the printer 2 Remove the paper support tray Repair information 4 3 Lexmark 5600 Series 3 Disconect the kickstands B from both sides of the scanner assembly 4 Press the clip C to remove the cable access cover 4 4 Service Manual Lexmark 5600 Series 5 Disconnect the three cables D from the system board D 6 Disconnect the three cables E and remove the screw F from the left side of the printer Note Be sure to pay attention to the routing of all cables Repair information 4 5 Lexmark 5600 Series 7 Liftup to remove the scanner lid 8 Remove the scanner lid 4 6 Service Manual Lexmark 5600 Series 9 Lift up to remove the scanner assembly 10 Remove the scanner assembly Repair information 4 7 Lexmark 5600 Series Midframe cover removal 1 Remove the two screws A from the rear of the printer A 2 Remove the four screws B from the bottom of the printer 4 8 Service Manual Lexmark 5600 Series 3 Disconnect the left side cover from the printer 4 Remove the left side cover Repair information 4 9 Lexmark 5600 Se
23. he control panel See The front cover remains Repair information 4 17 Lexmark 5600 Series Control panel removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe cover See Midframe cover removal on page 4 8 3 Remove the front cover See Front cover removal on page 4 16 4 Disconnect the control panel from the front cover 5 Remove the control panel 4 18 Service Manual Lexmark 5600 Series Print engine removal Qv d e m Remove the scanner assembly See Scanner assembly removal on page 4 3 Remove the midframe cover See Midframe cover removal on page 4 8 Remove the front cover See Front cover removal on page 4 16 Move the carrier to the center of the print engine Remove the three small screws A and the six screws B Repair information 4 19 Lexmark 5600 Series 7 Disconnect the power supply guide cable D from the controller board 8 Remove the power supply guide 4 20 Service Manual Lexmark 5600 Series 9 Lift and remove the print engine Repair information 4 21 Lexmark 5600 Series Carrier assembly with belt and cables removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe cover See Midframe cover removal on page 4 8 3 Remove the front cover See Front cover removal on page 4 16 4 Remove the print engine See Pr
24. ications gt Utilities and then double click the Print Center icon For Mac OS X 10 5 choose Go gt Applications gt System Preferences and then double click the Print amp Fax icon The Printer List dialog appears From the Printer List dialog click the defective All In One 9 Click Delete For Mac OS X 10 5 click to delete the driver 10 Add Lexmark 5600 Series to the Printer List For Mac OS X 10 5 For Mac Click to add the printer The Printer Browser dialog appears From the Printer Name list choose 5600 Series From the Printer Using pop up menu choose Select a driver to use From the Model list that appears choose 5600 Series Click Add os ooo S X 10 4 or later Click Add The Printer Browser dialog appears From the Printer Name list choose 5600 Series From the Printer Using pop up menu choose Lexmark From the Model list that appears choose 5600 Series Click Add 3 2 Service Manual Lexmark 5600 Series For Mac OS X 10 3 x or later 11 Alig Click Add A new Printer List dialog appears From the pop up menu on the new Printer Dialog choose USB From the Printer List choose 5600 Series Click Add n the print cartridges For Mac OS X 10 5 a b f 9 h i Load plain paper Make sure Finder is active Click Go gt Utilities gt System Preferences In Print amp Fax select the printer from the Printers list
25. ins a general description of the printer and the maintenance approach used to repair it It includes printer specifications special tools and acronyms Diagnostic information contains an error code table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Service Manual Lexmark 5600 Series 1 General information The Lexmark 5600 Series All In One 4437 001 is a letter quality print copy scan and fax machine It is a standalone color mono fax and copier The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media The printhead assembly and ink supply are combined into a single unit print cartridge available as a customer replaceable supply item Dual printheads provide color and true black printing without changing printheads The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer The black
26. int engine removal on page 4 19 5 Disconnect the three flat printhead cables A 6 Disconnect both ends B of the encoder strip 7 Remove the encoder strip 8 Make sure the arrow on the right side is pointing up when installing an encoder strip 9 Remove the two carrier shaft retainer clips C 10 Slide the carrier shaft to the left 4 22 Service Manual Lexmark 5600 Series 11 Loosen the screw D press the tensioner E and remove the belt F from the carrier transport motor pulley 12 Press on the clip G Repair information 4 23 Lexmark 5600 Series 13 Remove the cables from the cable holder H H 14 Press the clips I and remove the cables through the slot J 4 24 Service Manual Lexmark 5600 Series 15 Remove the tensioner pulley K 16 Remove the carrier assembly with belt and cables Note Be sure to pay attention to the routing of all cables and the encoder strip If the maintenance station is damaged then replace the print engine Repair information 4 25 Lexmark 5600 Series Fax card removal Note This device includes a lithium battery Dispose of this battery in compliance with all local laws and regulations 1 Remove the two screws A from the right side cover 4 26 Service Manual Lexmark 5600 Series 3 Remove the right side cover Repair information 4 27 Lexmark 5600 Series 5 Remove the fax card 4 28 Service Manu
27. ly that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries All other trademarks are the property of their respective owners 2008 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9801 E C 2G1236 Lexmark 5600 Series ill Service Manual Lexmark 5600 Series Table of contents Table ess srs sacar ae Td A OLE heed tenes du DEDI dae ed GE e TA dd Ad DEDE viii General 0 022 0222 1 1 ss sims drtato QA d GE QUAD ARRA CRUCE RUE 1 2 Scanner specificallons sess dias veh du PERE T
28. mono 5 ppm color Additional copies 17 ppm mono 11 ppm color Standalone copy specifications The following options are available in standalone mode Mono copy Quick 300 X 600 dpi print 150 X 150 ppi scan Normal 600 X 600 dpi print 300 X 300 ppi scan Photo 1200 X 1200 dpi print 300 X 300 ppi scan Color copy Quick 300 X 600 dpi print 150 X 150 ppi scan Normal 600 X 600 dpi print 300 X 300 ppi scan Photo 1200 X 1200 dpi print 300 X 300 ppi scan Photo Glossy Photo paper 600 X 600 ppi scan Media type Standalone mode selected from the operator panel Limited number of selected printer supported media types Plain Heavy weight matte Transparency Glossy Photo Host based copy modes One touch selection from the operator panel default set to copy mode Color Black Photo Host based copy speeds There is no concept of host based copy claim speed Media type Standalone Letter Legal A4 B5 A5 A6 3X5in 4X6in 4X8in 5X7in 10X15cm 13X18cm Hagaki 2L e L Copy features Standalone One touch color or black copy Borderless copying Repeat image N up Oollate General information 1 3 Lexmark 5600 Series Fax specifications Fax type Standalone mono and color fax Paper size Send receive legal letter and A4 Fax resolution Mono and color support initiated via operato
29. moval page 4 29 1216 Mailbox Error Problem with the internal mailbox messaging system Technical Support Center The printer will auto reset Service The printer will auto reset 1217 Temperature Error There is a problem determining temperature Technical Support Center Replace the print cartridge Service Replace the print cartridge 2 6 Service Manual Lexmark 5600 Series Error Code Name Description Action 1218 Serial Flash Error Invalid parameters have been passed to ReadFlashPage Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System board removal on page 4 29 1219 Undefined Signal Error Microprocessor has encountered a bad signal other than an abort illegal instruction or arithmetic exception Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Replace the system board See System board removal page 4 29 2100 Unlock Scanner The scanner mechanism is locked in place or unable to move due to other failure Technical Support Center Not s
30. ner assembly removal mr n RR rmn EN dens sae RETE 4 3 Midframe cover removal Ro EUR EROR RR RR OE RR ROAD 4 8 Cardreader PictBridge removal 4 15 Front cover removal esparsas ics m expand PART a uod SO dada 4 16 Control panel removal 2 5 2 2 eee rnt Rt Rt RR rm pared da nee SEE ee eae Sh 4 18 Print engine removal FRE RA EK EE E FEE ERE E S 4 19 Carrier assembly with belt and cables removal 4 22 Fax card removal each EC de d EGAL eR ACUERDA E ERR OX do des 4 26 SystemiboSFd removal ca 22556 DMA CADA tia biases 4 29 Printer BASS removal si cssc xx dae aC irs d d ACCES e Ao 4 31 Table of contents iv Lexmark 5600 Series Locations and connectors 5 1 LOCAUONS 222askascacaadkxreeRG EUG RA RR EE RGq E ERR 5 1 SYSTEM DONO 5 1 FAX CARO P see ds DES ad Cad dA RES da Cd dada dA das 5 3 Cardreader PiciBridge RARE RR ERU SCR RU Pa ERE eRe 5 3 Preventive 6 1 Lubrication specificatlohis ass sas aia sata tee GER De a o
31. ors 5 3 Lexmark 5600 Series 5 4 Service Manual Lexmark 5600 Series 6 Preventive maintenance This chapter describes procedures for printer preventive maintenance Follow these recommendations to help prevent problems and maintain optimum performance Lubrication specifications Lubricate only when parts are replaced or as needed not on a scheduled basis Use grease to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod and carrier guide rod bearings Warning Keep grease from coming into contact with any electrical components as this may cause printer damage or failure Do not lubricate the scanner rod or bearing after replacing Preventive maintenance 6 1 Lexmark 5600 Series 6 2 Service Manual Lexmark 5600 Series Index A acronyms 1 8 C copy specifications 1 3 D diagnostic aids test page 3 1 G general information 1 1 L locations and connectors 5 1 lubrication specifications 6 1 maintenance approach 1 8 O operator panel using 1 5 plastic latches 4 2 preventive maintenance 6 1 print cartridges 1 1 print specifications 1 2 S safety information v scanner specifications 1 2 1 3 specifications copy 1 3 print 1 2 scanner 1 2 T tools required 1 8 Index l 1 Lexmark 5600 Series 1 2 Service Manual
32. oval on page 4 29 The printer base is what remains Repair information 4 31 Lexmark 5600 Series 4 32 Service Manual Lexmark 5600 Series 5 Locations and connectors Locations System board 21011121311 o Locations and connectors 5 1 Lexmark 5600 Series Connector or location Description Pin Approximate voltage J4 Carrier J5 Carrier J6 Carrier J7 CIS lamp J8 Encoder dial J14 Control panell J20 Not used J21 Media sensor J22 ADF motor EOF sensor J23 Paperfeed motor 1 amp 2 30V J24 Transport carrier motor 1 amp 2 30 V J25 Power supply 1 30 V J26 Fax card J27 Scanner motor 1 amp 2 30 V 4 5 amp 6 4903 USB J904 Cardreader PictBridge PS3 EOF 573 Cartridge access sensor 5 2 Service Manual Lexmark 5600 Series Fax card Connector Description Pin number Value J7 Speaker 2 Cardreader PictBridge Top view Bottom view Connector Description Pin number Value J1 N A Locations and connect
33. quest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients Vi Service Manual Lexmark 5600 Series od Eq o dm ru lt pus Lu 2 Kok mn lt s sm Bam pos Ko t 3 Mott 4 mic au z io lt o 1199 Hu zo OF ot gu lt MUS m TUI a gus r x go ll KA a jeu KOU o zup 7 7 SR ok E 2 zk 7 ET 6 zu 521 rs lt z Fm jot lt TE m o4 Ol K 000 Es jud rio io OF gu xO ki 012 5 F lt ou ol 405 mudo SD po Tr K g K XOK uur H 3 ob HK Wag Ir Ed E o lt E Rix E E E EE E 4K zm fe lt i mM 2 E RK RD MR K EK TE x R RE ig E ox pK EE amp lt RE lt amp Bh zx E WM amp ke x i RE dy ke EA ES wm K A uF Ay ub B IK Es Kx i MESS ER DE RE KE x 4 e Safety information Lexmark 5600 Series Preface This manual contains maintenance procedures for service providers It is divided into the following chapters viii 1 Di x Gv 9 General information conta
34. r panel Standard 200 X 100 ppi Fine 200 X 200 ppi Superfine 300 X 300 ppi Ultrafine 300 X 300 ppi Fax features Telephone answering device hookup Speaker no microphone 99 speed dials 89 standard 10 group 30 fax numbers per group supported 64 digit fax number support Caller ID where supported Automatic redial busy redial Call waiting disable support Fax Tel mode with distinctive ring detection Confirmation error and activity reports Up to 160 pages using standard resolution Pulse tone mode Delay send Broadcast send Fax forwarding Fax forwarding and print Junk fax block where available Auto answering Print to fax function Fax on demand Parallel handset detection support Parallel handset manual pickup support Digital line detect and notify Diagnotic features 1 4 Service Manual Lexmark 5600 Series Understanding the operator panel Using the operator panel The operator panel buttons allow you to copy scan print or fax documents and photos The operator panel features Power on off button Two line LCD screen that displays messages menus and printer status 27 buttons 2 3 4 5 S6 2 Redial Pause j Black CANCEL Dialtone Epson 18 17 16 15 14 13 12 11 10 9 Note The color of the Lexmark 5600 Series All In One operator panel vary General information 1 5 Lexmark 5600 Series
35. reinstall the print cartridge and then repeat the POST If the POST remains incomplete see Service checks on page 2 10 Find the symptom and take corrective action Troubleshooting tables The All In One will have the capability to report internal errors This is accomplished by displaying the error code on the operator panel LCD Also some errors are reported to host through Extended NPA Device Status Alert DSA See Consumer Printer Division Host Printer Communications Specification for more detail on NPA and DSA There are four classes of All In One errors POST errors Catastrophic unrecoverable errors Paper handling errors Printhead errors Note Each error will have a unique 4 digit code Diagnostic information 2 1 Lexmark 5600 Series Error Code Table Error Code Name Description Action 0302 NVRAM R W An error was detected in reading or writing NVRAM Technical Support Center Replace the All In One Service Replace the system board See System board removal page 4 29 0303 Memory Failure Unable to initialize memory Technical Support Center Replace the All In One Service Replace the system board See System board removal page 4 29 0304 Hardware Failure General hardware failure unable to localize failure to a specific system Technical Support Center Replace the All In One Service Replace the system board See
36. ries 5 Disconnect the right side cover from the printer 6 Remove the right side cover 4 10 Service Manual Lexmark 5600 Series 7 Remove the screw C and disconnect the cable D F we Repair information 4 11 Lexmark 5600 Series 9 Remove the rear cover 10 Pull the notch E away from the rear of the printer 4 12 Service Manual Lexmark 5600 Series 11 Remove the paper guide 12 Remove the six screws F from the midframe Repair information 4 13 Lexmark 5600 Series 13 Disconnect the cable G G 14 Remove the scanner assembly See Scanner assembly removal on page 4 3 15 Remove the midframe cover 4 14 Service Manual Lexmark 5600 Series Cardreader PictBridge removal 1 Remove the scanner assembly Scanner assembly removal on page 4 3 2 Remove the midframe cover See Midframe cover removal on page 4 8 3 Disconnect the cable A and remove the three screws B 4 Remove the cardreader PictBridge Repair information 4 15 Lexmark 5600 Series Front cover removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe cover See Midframe cover removal on page 4 8 3 Remove the screw A to disconnect the ground cable and disconnect the cable B A B 4 16 Service Manual Lexmark 5600 Series 5 Remove the front cover with the control panel 6 Remove t
37. rs If you already have the Lexmark 5600 Series printer driver installed and are experiencing any problems follow these instructions to uninstall and reinstall your original driver For Windows 2000 Windows XP and Vista e A cde Unplug the USB cable from the Lexmark 5600 Series All In One From your desktop click Start gt Programs gt Lexmark 5600 Series gt Tools gt Uninstall Lexmark 5600 Series This message appears This program will uninstall the Lexmark 5600 Series from your system Do you wish to continue Click Yes Wait several minutes while the uninstall program uninstalls your Lexmark 5600 Series All In One When prompted to restart the computer click Continue with the reboot of the computer now Insert the Lexmark 5600 Series CD From the Install Software screen click Install and follow the instructions on the screen Adding the replacement unit to the Printer List dialog for Mac users OY ON rd Make sure your computer is on Unplug the defective All In One s power supply cable from the wall outlet and then remove the USB cable and the power supply cable from the rear of the All In One Connect the USB cable and the power supply cable to the replacement unit first connect the power supply cable to the replacement unit and then to the electrical outlet Turn on the printer Install the print cartridges Load a clean sheet of Letter size paper From the Finder choose Go gt Appl
38. rts Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make as few movements as possible with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive p
39. rvice Flat blade screwdriver 1 Phillips screwdriver e 2 Phillips screwdriver Spring hook Analog or digital multimeter Acronyms ADC Analog to Digital Converter ASF Automatic Sheet Feeder ASIC Application Specific Integrated Circuit DMA Direct Memory Access Dots per inch DSA Device Status Alert EEPROM Electrically Erasable Programmable ROM EOF End of Form Flash Fast EEPROM GPIO General Purpose Input Output HBP Hose Based Printing IEEE Institute of Electrical and Electronics Engineers ips inches per second LED Light Emitting Diode NPA Network Printing Alliance NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer POR Power On Reset POST Power On Self Test ppi Pixles per inch RAM Random Access Memory ROM Read Only Memory TSR Temperature Sense Resistor PWM Pulse Width Modulate UART Universal Asynchronous Receiver Transmitter USB Universal Serial Bus 1 8 Service Manual Lexmark 5600 Series 2 Diagnostic information Power On Self Test POST sequence Plug the All In One into an electrical outlet and press the Power button The All In One does a Power On Self Test POST sequence 1 The Power button light comes on 2 The paper feed and transport carrier motors run and then stop 3 The Power button light stays on 4 The following will be displayed Lexmark 5600 5 The Copy screen will be displayed If any of these fail to occur remove and
40. upported Service Not supported 2200 Scan Carrier Stall The scan carrier has stalled Technical Support Center Not supported Service Not supported 3100 Fax Error General error receiving or sending fax Technical Support Center Not supported Service Not supported 4100 Invalid Card Media The inserted card media is is not valid for the slot Technical Support Center Not supported Service Not supported 4101 Card R W Error Problem reading or writing the media card Technical Support Center Not supported Service Not supported Diagnostic information 2 7 Lexmark 5600 Series Error Code Name Description Action 120A Undefined Error The microprocessor has encountered an abort or undefined instruction Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System board removal page 4 29 120B Address Error Firmware attempted to access invalid address space Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board removal page 4 29
41. za del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen Safety information Lexmark 5600 Series Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas
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