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HP ENVY 15

1. sccsccsesscsessccesscccsscccsscccescccessccescccessccessceess 29 Preliminary replacement requirements 02 0006 s0esneedsssadessassncessaueesasnneeens deceuasrnesnaeosssaeqatocemebecns 29 Tools OCI riasin iein ri eee ck vote EA EE ce E e E EEE E netstat 29 Service considerations gar snscrsvadstwcsonetoinstaus stoner dearniaernnnnni vam emanate ate 29 Plastie PariS iniii n a a haart estalem inn EE 29 Cables and connectors jnaxa cata radrtbnnenl aun nants 29 Driye handling otsua aceansanecesancanaiudenesionsquadepcsvenwesadninattavamaninnamesteegaunny 30 Cratincing Kee CE 30 Electrostatic discharge damage vx dic0 ssvussinessiesitairasdadesnuseesnencsbenndhdsavtacnbounds 30 Packaging and transporting guidelines ccccssccseeeesseeeeeeeees 32 ENWW Component replacement procedures 5 ivirssocsadesissreererdevenegleaeesis athadgu deed ethan preuskeenerceemerncveaes 34 SINALE i o e ccs sie E E E E A A EEA 34 Bater seee E E A E copasteiaeeoesecnaseraress 35 FIG APY a E E E E E ec dean toudeetentas 37 MAGESE Ie eHe 1 CE 40 WIAN modul sicsssensenisn ogr pened a a a EE EE S ORAE EiT 42 RTC batery a etide ly secite ash rte et er E eie eE EEEE EE N AE S A ES E TY 45 Memory module irris isi iiaae sieui ete a a a E a NEIE En aai EER 46 TOP COVE eieae a a E nasteidcentaceenennensengneonaaies 47 Power b ton board sisssiinstiniecsi Wess eieiei an iE EE EE AEEA ENE 52 PSY OOGIE EE E E E E E 53 DESCE ES A 5
2. Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error log
3. Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 31 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective
4. Restore to a previous date and time ENWW To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 oe 3 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Click System Restore Follow the on screen instructions Ey NOTE If you revert to a restore point and then change your mind you can reverse the restoration Backing up and recovering your information 103 104 Chapter 7 Backup and recovery ENWW 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries ENWW The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cor
5. Restoring factory settings in Setup Utility 0 0 ccccccceseececsneeeeeeseeeeeeeeeeeneeeeesseeeeenses 89 Exiting Setup Ytl eiee aea ea N EEE antes deatabeiatacess 89 Updating the BIOS ssni mnnrini eiren ienne a E E TETE 89 Determining the BIOS version cccccssecscsssdensesesssenasensetedereusnntaresenseseensss 90 Downloading a BIOS update tx ccorntsarcwatiusndbusity tuseuesatomonecnsdammaniwinaedtiumnsdabibuat 90 Using System Diagnostics sreo ea E E E E ERE EE AE A 91 6 Specht COINS ie 93 Comp terspecificathonS meures irei a E E rE EEE EE S Er a EE a 93 15 6 in display specifications sisisic cin zarimcaibeasiriaawidececiuinauntpaneteebsinebemsabne eaunonhlawnnieanntasmnindinnedsn 94 Hard drive specificghionS aac Ripnintecbianhiaducues iie e E ree EEE EEE a ieee 95 7 Backup ond recovely occon EE R 97 EETA e E E E yedapAN and eneeaaweeaees 97 Creating recovery MICU iesscssrsenapetsne vdeoasve tea sisd irinenn eioi E EEE EAEE elan do A lied TA EA REE e E 98 Performing a system restore 25 04 vais vocactunecanane axacanehsvennrsaameilaceantateatuloaxexaphasecaneasioanbiainetlaniataunaks 99 Restoring using the dedicated recovery partition select models only 0 seeeeeeees 99 Restoring using the recover media lt c0c ccccccccocccceusssevsventavesentseseessersatedevensereensnanavenast 100 Changing the computer boot order aiiscuinsccschqsnaateraiwdensadatacdicomnnudadduiad ens didarteuinns Rosnak 100 Backing up and recoverin
6. and then remove the following components a Service cover see WLAN module on page 42 b Top cover see Top cover on page 47 c Power button board see Power button board on page 52 Remove the keyboard 1 Turn the top cover upside down with the front toward you 2 Remove the thirteen Phillips PM2 0x2 8 screws that secure the keyboard shield to the top cover 3 Route the keyboard backlight cable 1 and keyboard cable 2 through the openings in the keyboard shield 54 Chapter 4 Removal and replacement procedures ENWW ENWW 4 Remove the keyboard shield 3 5 Remove the keyboard Reverse this procedure to install the keyboard and shield Component replacement procedures 55 Display assembly 56 y NOTE The display assembly spare part kit includes a display panel cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module antenna and cable Description Spare part number 15 6 in FHD AG LED FG display assembly in aluminum finish equipped with Bluetooth 668833 001 includes a Bluetooth module and cable 15 6 in FHD AG LED FG display assembly in aluminum finish 668831 001 15 6 in HD AG LED FG display assembly in aluminum finish equipped with Bluetooth 668832 001 includes a Bluetooth module and cable 15 6 in HD AG LED FG display assembly in aluminum finish 668830 001 Before removi
7. attempt a recovery before you attempt a system restore You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times e At regularly scheduled times XQ TIP Set reminders to back up your information periodically e Before the computer is repaired or restored e Before you add or modify hardware or software Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points see Using Windows system restore points e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit gt Paste The screen image is added to the document 4 Save and print the document ENWW Backing up and recovering your information 101 Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e Allow enoug
8. resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V ENWW Preliminary replacement re
9. 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Contrast ratio Up to 16 8 million 200 1 typical Brightness 200 nits typical Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical Chapter 6 Specifications ENWW Hard drive specifications ENWW 1 TB 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Length 100 2 mm 100 2 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 152g 110g 110g 110g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 97 MB sec 97 MB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less 0 C to 60 C 32 F to 140 F NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specificat
10. Chapter 8 Power cord set requirements ENWW 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle ENWW 109 110 Chapter 9 Recycling ENWW Index A AC adapter spare part numbers 27 AC adapter spare part numbers 23 24 Action keys 8 antenna locations 5 audio product description 3 audio in jack 11 audio out jack 11 audio USB board removal 62 spare part numbers 27 62 18 26 B bkey 8 base enclosure spare part number 19 25 battery removal 35 spare part number 19 24 35 battery hard drive cover illustrated 22 location 13 removal 35 Beats Audio button 7 bottom components 13 button components 7 buttons Beats Audio 7 ImagePad 10 ImagePad on off 10 mute 7 power 7 Cc cables service considerations 29 caps lock light 9 ENWW Card Reader board removal 67 spare part numbers 27 67 chipset product description 1 components bottom 13 buttons 7 display 5 front 10 ImagePad 10 keys 8 leftside 11 lights 9 rightside 12 speakers 7 computer major components 17 partnumber 34 specifications 93 co
11. PM2 0x2 8 screw 2 that secure the power button board to the top cover Release the clips 3 built into the top cover that secure the power button board Release the power button board 4 by lifting the right side of the board Chapter 4 Removal and replacement procedures ENWW 5 Remove the power button board 5 re F gt z kal gt ELE fa Reverse this procedure to install the power button board and cable Keyboard For use in country Spare part number For use in country Spare part number or region or region Keyboard for use in Brazil 668834 201 Keyboard for use in 668834 AD1 South Korea Keyboard for use in Canada 668834 121 Keyboard for use in Taiwan 668834 AB1 Keyboard for use in India 668834 D61 Keyboard for use in Thailand 668834 281 Keyboard for use in 668834 161 Keyboard for use in 668834 001 Latin America the United States Keyboard bracket 668829 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer ENWW Component replacement procedures 53 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35
12. antenna and cable 668834 001 Keyboard with backlight for use in the United States includes keyboard cable and keyboard backlight cable 668834 121 Keyboard with backlight for use Canada includes keyboard cable and keyboard backlight cable 668834 161 Keyboard with backlight for use Latin America includes keyboard cable and keyboard backlight cable 668834 201 Keyboard with backlight for use Brazil includes keyboard cable and keyboard backlight cable 668834 281 Keyboard with backlight for use Thailand includes keyboard cable and keyboard backlight cable 668834 AB1 Keyboard with backlight for use Taiwan includes keyboard cable and keyboard backlight cable 668834 AD1 Keyboard with backlight for use South Korea includes keyboard cable and keyboard backlight cable 668834 D61 Keyboard with backlight for use India includes keyboard cable and keyboard backlight cable 668835 001 DVD RW and CD RW Super Multi Double Layer FX Combo Drive includes mounting brackets connector board and connector cable 668836 001 Power connector cable includes cable ENWW Sequential part number listing 25 Spare part number 668837 001 Description Wireless audio module connector board includes cable 668838 001 Card Reader board for use on computer models equipped with USB 2 0 capability includes cable 668839 001 668840 001 Audio USB board for use on computer models equipped with USB 2 0 capability includes 2 cables C
13. be reinstalled manually Ey NOTE Recovery discs have been included if your computer does not have a recovery partition ENWW Restore 97 Creating recovery media 98 HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time Ey NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or the flash drive carefully and keep them in a safe place y NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs f NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software The computer must be connected to AC power during this process Only one set of re
14. cable 2 from the system board 7 Release the ZIF connector to which the optical drive cable is connected and then disconnect the optical drive cable 2 from the system board ENWW Component replacement procedures 73 8 Disconnect the TouchPad LED board cable from the system board gt 9 Disconnect the following cables 1 Display panel cable 2 Bluetooth module cable only on computer models equipped with a Bluetooth module 3 Card Reader board cable 4 Wireless audio module connector board cable 10 Remove the six Phillips PM2 5x4 9 screws 1 and the Phillips PM2 0x2 8 screw 2 that secure the system board to the base enclosure 11 Lift the rear edge of the system board 3 until it rests at an angle 74 Chapter 4 Removal and replacement procedures ENWW 12 Remove the system board 4 Reverse this procedure to install the system board ENWW Component replacement procedures 75 Fan heat sink assembly y NOTE The fan heat sink assembly spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 668848 001 Description Spare part number For use on computer models equipped with USB 3 0 capability 690006 001 For use on computer models equipped with USB 2 0 capability 668827 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the comp
15. card formats e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card 4 Category Description Ports e 3 pin AC power e Audio in mono microphone e Audio out stereo headphone Beats branded in red e DisplayPort supporting super high definition external displays up to 2560x1600 resolution f4 key incorporates all 3 video out modes HDMI DP LCD e HDMI v1 4a supporting up to 1920x1200 60 Hz with HDCP key e RJ 45 Ethernet e USB 3 0 and USB 2 0 ports all USB ports support USB sleep and charge NOTE HP ENVY 15 model numbers 15 3200 through 15 3299 are equipped only with USB 3 0 ports Keyboard pointing Full size island style radiance backlight UV painted keyboard devices f5 to turn keyboard backlight on off TouchPad with image sensor TouchPad with gesture support enabled HP defined scroll and pinch Power requirements Taps enabled as default Supports the following AC adapters e 120 W HP Slim AC adapter PFC 3 wire e 90 W HP Travel AC adapter PFC 3 wire Supports an 8 cell 72 Wh 2 45 Ah Li ion battery Security Supports a security cable slot Operating system Preinstalled e Windows 7 Home Premium 64 e Windows 7 Professional 64 e Windows 7 Ultimate 64 Serviceability Chapter 1 Product description End user replaceable parts e AC adapter Hard drive e Memory modules 2 WLAN module ENW
16. combination with the fn key 2 fn key Executes the following functions e When the key is pressed in combination with the esc key system information is displayed e When the key is pressed in combination with the b key Beats Audio is enabled or disabled 3 Windows logo key Displays the Windows Start menu 4 b key Enables or disables Beats Audio when pressed in combination with the fn key 5 Action keys Execute frequently used system functions 6 Windows applications key Displays a shortcut menu for items beneath the pointer 8 Chapter 2 External component identification ENWW Lights ENWW d ltem Component Description 1 ImagePad light e Amber The ImagePad is off e Off The ImagePad is on 2 Caps lock light e White Caps lock is on e Off Caps lock is off 3 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 4 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE Wireless devices are enabled at the factory e Amber All wireless devices are disabled 5 Mute light e Amber Speaker sound is off e Off Speaker sound is on Lights 9 ImagePad o_o mO SES Item Component Description 1 ImagePad light e Amber The ImagePad is off e Off The ImagePad is on 2 ImagePad on off button Qu
17. down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Z CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module Chapter 4 Removal and replacement procedures ENWW 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Top cover Ef NOTE The top cover spare part kit includes the TouchPad button board and cable and the TouchPad and cable Description Spare part number For use on computer models equipped with USB 3 0 capability 684366 001 For use on computer models equipped with USB 2 0 capability 668849 001 Before removing the top cover follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ig Disconnect all external devices connected to the computer a Disconnect the power f
18. exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 30 Chapter 4 Removal and replacement procedures ENWW Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Z CAUTION A product can be degraded by as little as 700 V ENWW Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section
19. or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer E NOTE If the computer does not automatically restart in HP Recovery Manager the computer boot order must be changed 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 100 Chapter 7 Backup and recovery ENWW Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to create backups on a regular basis How completely you are able to recover your system depends on how recent your backup is E NOTE A recovery from your most recent backup should be performed if the computer is attacked by a virus or if any major system components fail In order to correct computer issues
20. packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 32 Chapter 4 Removal and replacement procedures ENWW Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10
21. rear edge of the top cover 1 until the top cover disengages from the base enclosure 50 Chapter 4 Removal and replacement procedures ENWW 8 Gently slide the top cover 2 forward until the top speaker power button board keyboard light and keyboard cables are accessible 9 Disconnect the following ribbon cables from the corresponding ZIF connectors 1 Power button board cable 2 Keyboard backlight cable 3 Keyboard cable 10 Remove the top cover Reverse this procedure to install the top cover ENWW Component replacement procedures 51 52 Power button board Description Spare part number Power button board includes cable 668836 001 Before removing the power button board follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the top cover see Top cover on page 47 Remove the power button board 1 2 Turn the top cover upside down with the front toward you Remove the two Phillips PM2 0x2 5 broad head screws 1 and the Phillips
22. sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility ef NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter Pr np To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately ENWW Using Setup Utility 87 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press ent
23. 0 MB L3 cache 1600 MHz FSB 45 W Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 MB L3 cache 1600 MHz FSB 45 W Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W Intel Dual Core i7 2640M 2 80 GHz processor SC turbo up to 3 40 GHz 4 0 MB L3 cache 1333 MHz FSB 35 W Intel Quad Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1600 MHz FSB 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W Chipset Intel 7 series Express chipset HM76 platform controller hub PCH Graphics Intel graphics Intel HD Graphics Switchable discrete graphics e AMD Radeon HD 7750M package with 1024 MB of graphics subsystem discrete memory 64 MB x 32 GDDR5 x 4 PCs 5GBPS 128 bit package e AMD Radeon HD 7670M package with 1024 MB of graphics subsystem discrete memory 64 MB x 32 GDDR5 x 4 PCs 5GBPS ENWW Support for playback with PX5 Muxless switchable graphics HD decode and DX11 Category Description Panel e 15 6 in full high definition FHD AntiGlare AG flush glass FG light emitting diode LED 1920x1020 at 60 color gamut UWVA dis
24. 0152 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery hard drive cover release latch 1 to release the battery hard drive cover Ey NOTE The battery release latch automatically returns to its original position ENWW Component replacement procedures 35 3 Release the battery hard drive cover 2 by sliding it away from the computer and then remove the cover 3 The battery hard drive cover is available in the Cover Kit spare part number 668840 001 4 Remove the three screw covers 1 and the three Torx T8M2 5x3 7 screws 2 that secure the battery to the computer 5 Remove the battery 3 l 6 Remove the battery Reverse this procedure to install the battery ENWW C
25. 1 Intel Centrino Advanced N 6230 WLAN module 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket connector cable or screws 644240 001 90 W HP Travel AC adapter PFC 3 wire 651948 001 652972 001 RTC battery includes double sided tape and cable 2 GB memory module PC3 12800 1600 MHz 653341 001 Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 660152 001 8 cell 72 Wh 2 6 Ah Li ion battery 665116 001 Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material 666173 001 Intel Quad Core i7 2640M 2 80 GHz processor SC turbo up to 3 10 GHz 4 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 24 Chapter 3 Illustrated parts catalog ENWW Spare part Description number 666174 001 Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material 666175 001 Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material 667665 001 HP 15 6 in protective cover 668115 001 Wireless
26. 17 18 Item Component Spare part number FHD display assembly equipped with Bluetooth includes a Bluetooth module 668833 001 and cable FHD display assembly 668831 001 HD display assembly equipped with Bluetooth includes a Bluetooth module and cable 668832 001 HD display assembly 668830 001 2 Keyboard with backlight includes keyboard cable and backlight cable For use in Brazil 668834 201 For use in Canada 668834 121 For use in India 668834 D61 For use in Latin America 668834 161 For use in South Korea 668834 AD1 For use in Taiwan 668834 AB1 For use in Thailand 668834 281 For use in the United States 668834 001 3 Keyboard bracket 668829 001 4 Top cover includes TouchPad button board and cable and TouchPad and cable For use on computer models equipped with USB 3 0 capability 684366 001 For use on computer models equipped with USB 2 0 capability 668849 001 5 Power button board includes cable 668836 001 6 Top speakers include cables 668842 001 7 Audio USB board includes 2 cables For use on computer models equipped with USB 3 0 capability 68959 1 001 For use on computer models equipped with USB 2 0 capability 668839 001 8 System board equipped with the Intel HM65 PCH includes replacement thermal material Equipped with the Intel 7750M chipset for use in all countries and regions except the 679814 001 People s Republic of China includes 1 GB of dis
27. 3 Sequential part number listing Spare part number 49037 1 001 Description Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 49037 1 021 49037 1 031 Power cord for use in Europe 3 pin black 1 83 m Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 49037 1 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 490371 AA1 Power cord for use in Japan 3 pin black 1 83 m Power cord for use in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 D01 49037 1 D61 Power cord for use in Argentina 3 pin black 1 83 m Power cord for use in India 3 pin black 1 83 m 530607 001 HDMI to VGA adapter 572511 001 Intel Centrino Ultimate N 6300 WLAN module 621569 001 633252 001 4 GB memory module PC3 10600 1333 MHz 750 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket connector cable or screws 63409 1 001 8 GB memory module PC3 10600 1333 MHz 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket connector cable or screws 636672 001 641369 00
28. 6 Front speakers irasi reien ia scone veka ed EE E EE awa es EE EE EEEE 60 Avdio USB bOGidiies vncccvicsvestazaceenechaveecaidvecdseaziatiainsfevdzandeadsauens EENE ASEET ENR EERS 62 TouchPad lED b rd ssiri praan aaa anae ia a RERE 65 Wireless audio module connector board cccccesseceeseneeeeeeeeeceeaeeeceeaeeeeeteeenenseees 66 Card Reader SOOKE cresie gnien aaan a pi na a i E 67 Top speaken seenen ner aa a A EE E 69 Optical drive in e a a E a e e a a 70 SV SHEN board ispire aana aniar a a Eiaa E E E aE AE 72 Fan heot sink ISSEM DIYs ctessssandisanccinsnordunandwandh onde veienisenasdisaibandtnexdvanidandeatadendsennbeas bees 76 PROCESSOR nesan r acess cegaasuvnte cise E E tems han sede aameanehvne E 80 Power connector Cab Sas viacencsecanicra sxerteaisxenanseuasinavaeatarcersuerusiieiecalareaearnpaeenlnne 82 SUBWOS a a ane ae oe ee ne ee een ee ee ree eee er eee 84 5 Setup Utility BIOS and System Diagnostics cccsscccsscssssccescccesccsesceesceceeccceeceeesceees 87 Using Setup Wili sarreren aetna hcedixd EEEE E EEA EENE 87 Starting Setup Utility esisiini osii ees araa e E OE Vaea aa EN 87 Changing the language of Setup Utility ccccccceessceeeeneeceeneeeseeeeeeeneeeeeseeeeensaeees 87 Navigating and selecting in Setup Utility sccssencsivcsrsanantsnsnnackbonetwneasannndvenpurknlusestnvuiednibic 88 Displaying system information 2505 serarcesenaniuedacuniepeeinianneaeipam sei pauasnaguninanianaiens 88
29. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the top cover see Top cover on page 47 Remove the audio USB board Ts 2 Close the computer Turn the computer upside down with the front toward you Remove the two Phillips PM2 0x2 8 screws that secure the audio USB board to the base enclosure 62 Chapter 4 Removal and replacement procedures ENWW Turn the computer right side up with the front toward you Open the computer as far as it will open Disconnect the front speaker cable 1 and the subwoofer cable 2 from the audio USB board Disconnect the audio USB board cable 3 from the system board a a a oT E a Release the ZIF connector to which the audio USB board ribbon cable is connected and then disconnect the audio USB board ribbon cable 4 from the system board 9 Remove the three Phillips PM2 0x2 8 screws 1 that secure the audio USB board to the base enclosure 10 Lift the left side of the audio USB board 2 until the audio connectors are clear of the base enclosure ENWW Component replacement procedures 63 11 Remove the audio USB board 3 by sliding it up and to the left at an angle _ Reverse this procedure to install the audio USB board and cable 64 Chapter 4 Remov
30. GY HP ENVY 15 Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition May 2012 First Edition November 2011 Document Part Number 658365 002 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not ENWW place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with t
31. W 2 External component identification Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Proximity sensor Detects your presence in front of the computer and turns the radiance keyboard feature off or on based on your proximity to the computer 3 WLAN antennas 2 Send and receive networking signals using up to three g sig g up integrated antennas to a local wireless router or hub 4 Internal microphones 2 Records audio using the integrated microphones by specific applications The microphones will automatically improve the audio to reduce ambient noise and provide echo cancellation ENWW Display 6 Item Component Description 5 Webcam light On The webcam is active 6 HP TrueVision HD Webcam Records video and captures still photographs To access the webcam select Start gt All Programs gt CyberLink gt CyberLink YouCam The antennas and IR emitters are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas and IR emitters free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support C
32. al and replacement procedures ENWW TouchPad LED board Description Spare part number TouchPad LED board includes cable 675232 001 Before removing the TouchPad LED board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service over see WLAN module on page 42 6 Remove the top cover see Top cover on page 47 Remove the TouchPad LED board 1 Disconnect the TouchPad LED board cable 1 from the system board 2 Detach the TouchPad LED board 2 from the base enclosure The TouchPad LED board is attached to the base enclosure with double sided tape 3 Remove the TouchPad LED board and cable Reverse this procedure to install the TouchPad LED board and cable ENWW Component replacement procedures 65 Wireless audio module connector board Description Spare part number Wireless audio module connector board includes cable 668837 001 Before removing the wireless audio module connector board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in H
33. ass Reflex Subwoofers Provide superior bass sound ENWW Bottom 13 14 Chapter 2 External component identification ENWW 3 ENWW Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag oT Seriol XXXXXXXX AMOUNT U WN Mn I i Product XXXXXXXX MATAURI AOE E E E E Warranty lylyOy XXXXXXX odel ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 16 Chapter 3 Illustrated parts catalog ENWW Computer major components Item Component Spare part number 1 15 6 in AG FG LED display assembly in aluminum finish includes display panel cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module antenna and cable ENWW Computer major components
34. audio module 668825 001 Base enclosure 668826 001 Power connector cable includes bracket 668827 001 Fan heat sink assembly for use on computer models equipped with USB 2 0 capability includes replacement thermal material 668828 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws NOTE See Mass storage devices on page 21 for more Hard Drive Hardware Kit component information 668829 001 Keyboard bracket 668830 001 15 6 in HD AG LED FG display assembly in aluminum finish includes display panel cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module antenna and cable 668831 001 15 6 in FHD AG LED FG display assembly in aluminum finish includes display panel cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module antenna and cable 668832 001 15 6 in HD AG LED FG display assembly in aluminum finish equipped with Bluetooth includes display panel cable Bluetooth module and cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module antenna and cable 668833 001 15 6 in FHD AG LED FG display assembly in aluminum finish equipped with Bluetooth includes display panel cable Bluetooth module and cable webcamera microphone module and cable 2 wireless antenna cables and transceivers and wireless audio module
35. ber 18 26 69 tote bag spare part number 23 26 TouchPad LED board removal 65 spare partnumber 19 26 65 transporting guidelines 32 U USB charging port 11 USB port 11 12 v vents 13 video product description 3 volume dial 12 WwW warranty period 35 webcam light 6 webcam location 6 Windows applications key 8 Windows logo key 8 wireless antenna locations 5 wireless audio module removal 40 spare partnumber 20 25 40 wireless audio module connector board removal 66 spare part number wireless light 9 wireless product description 3 19 26 66 Index 113 114 Index ENWW
36. button on the keyboard area SATA No support for 8 cm media Chapter 1 Product description ENWW ENWW Category Description 9 5 mm slot load Audio and video Supports DVD RW and CD RW Super Multi Double Layer FX Combo Drive 2 digital dual array microphones with appropriate beam forming echo cancellation noise suppression software HD audio IDT92HD91B1 supports Microsoft Premium requirements High performance Envy branded speakers mounted in bass reflex enclosures Subwoofer Supports wireless audio via SMSC wireless audio module Separate discrete amplifiers for headphone and speaker out Beats signature audio profile applied to both headphones and external speakers Supports jog dial controls for volume and mute HP TrueVision high definition webcam with activity light fixed no tilt 1280x720 by 24 frames per second Ethernet Integrated 10 100 1000 network interface controller NIC AR8151 Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display Wi Di Supports the following WLAN formats e Intel Centrino Advanced N 6235 WLAN module e Intel Centrino Advanced N 6230 WLAN module e Intel Centrino Ultimate N 6300 WLAN module External media card Push push insertion removal 2 in 1 Digital Media Reader push push insertion and removal supports the following digital
37. cement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 668848 001 Description Spare part number Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 6 0 MB L3 cache 680647 001 1600 MHz FSB 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 6 0 MB L3 cache 680646 001 1600 MHz FSB 45 W Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 MB L3 cache 666175 001 1600 MHz FSB 45 W Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 666174 001 1600 MHz FSB 45 W Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 665116 001 1600 MHz FSB 45 W Intel Dual Core i7 2640M 2 80 GHz processor SC turbo up to 3 40 GHz 4 0 MB L3 cache 1333 666173 001 MHz FSB 35 W Intel Quad Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 680645 001 1600 MHz FSB 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1333 676359 001 MHz FSB 35 W Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB L3 cache 653341 001 1333 MHz FSB 35 W Before removing the processor follow these steps 1 2 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut i
38. covery discs or one recovery flash drive can be created per computer NOTE If you are creating recovery discs number each disc before inserting into the optical drive e f necessary you can exit the program before you have finished creating the recovery discs or recovery flash drive The next time you open HP Recovery Manager you will be prompted to continue the backup creation process To create a set of recovery discs or a recovery flash drive 1 Select Start gt All Programs gt HP gt HP Recovery Manager gt HP Recovery Media Creation 2 Follow the on screen instructions Chapter 7 Backup and recovery ENWW Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state HP Recovery Manager works from recovery discs a recovery flash drive or from a dedicated recovery partition select models only on the hard drive Ey NOTE A system restore must be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to correct computer issues Note the following when performing a system restore e You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer e Windows has its own builtin re
39. crete graphics subsystem memory Equipped with the Intel 7750M chipset for use only in the People s Republic of China 694500 001 includes 1 GB of discrete graphics subsystem memory and replacement thermal material Equipped with the Intel 7670M chipset includes 1 GB of discrete graphics 668847 001 subsystem memory Thermal Material Kit not illustrated includes replacement thermal paste and 668848 001 thermal pads Cover Kit includes 668840 001 9a Battery hard drive cover includes two rubber feet Chapter 3 Illustrated parts catalog ENWW ENWW ltem Component Spare part number includes mounting brackets connector board and connector cable Computer major components 9b Service cover includes two rubber feet and battery hard drive cover release latch NOTE See Cover Kit on page 22 for more Cover Kit spare part information 10 Wireless audio module connector board includes cable 668837 001 11 Intel Core processor includes replacement thermal material Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 6 0 MB 680647 001 L3 cache 1600 MHz FSB 35 W ntel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 6 0 MB 680646 001 L3 cache 1600 MHz FSB 45 W ntel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 MB 666175 001 L3 cache 1600 MHz FSB 45 W ntel Quad Core i7 2760QM 2 40 GH
40. d CD RW Super Multi Double Layer FX Combo Drive 668835 001 19 20 Item Component Spare part number 22 Memory modules 2 PC3 12800 1600 MHz 8 MB 670034 001 4 MB 641369 001 2 MB 652972 001 PC3 10600 1333 MHz 8 MB 634091 001 4 GB 621569 001 23 WLAN module Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6230 WLAN module 636672 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 24 Wireless audio module 668115 001 25 Hard drive does not include hard drive bracket connector cable or screws NOTE The hard drive bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 668828 001 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Chapter 3 Illustrated parts catalog ENWW Mass storage devices Item Component Spare part number 1 Hard drive does not include hard drive bracket cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 0 mm 641672 001 Hard Drive Hardware Kit includes 668828 001 ENWW Mass storage devices 21 Item Component Spare part number 2a Hard drive bracket 2b Hard
41. d sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 105 Requirements for specific countries and regions 106 Country region Accredited agency Applicable note number Argentina IRAM Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT Canada CSA 2 Chile IMQ Denmark DEMKO Finland FIMKO France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 8 Power cord set requirements ENWW Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Ty
42. drive connector cable Hard drive screws not illustrated 3 DVD RW and CD RW Super Multi Double Layer FX Combo Drive 668835 001 includes mounting brackets connector board and connector cable 4 Solid state drive 300 GB solid state drive 668846 001 256 GB solid state drive 679865 001 160 GB solid state drive 668845 001 Cover Kit R ltem Component Spare part number Cover Kit includes 668840 001 1 Battery hard drive cover includes two rubber feet 2 Service cover includes two rubber feet and battery hard drive cover release latch 22 Chapter 3 Illustrated parts catalog ENWW Miscellaneous parts Component Spare part number AC adapter 120 W HP Slim AC adapter PFC 3 wire 693709 001 90 W HP Travel AC adapter PFC 3 wire 644240 001 15 6 in protective cover 667665 001 HDMI to VGA adapter 530607 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 490371 031 Screw Kit 668841 001 Tote bag with zipper 675458 001 ENWW Miscellaneous parts 2
43. e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Sservice cover see WLAN module on page 42 b Top cover see Top cover on page 47 c Top speakers see Top speakers on page 69 Remove the optical drive 1 Release the ZIF connector to which the optical drive cable is connected and then disconnect the optical drive cable 1 from the system board 2 Remove the four Phillips PM2 0x2 8 screws 2 that secure the optical drive to the computer Chapter 4 Removal and replacement procedures ENWW 3 Remove the optical drive 3 from the computer Reverse this procedure to reassemble and install the optical drive ENWW Component replacement procedures 71 System board y NOTE The system board spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 668848 001 Ey NOTE The system board spare part kit includes 1 GB of discrete graphics subsystem memory Description Spare part number Equipped with the 7750M chipset for use in all countries and regions except the People s Republic 679814 001 of China Equipped with the 7750M chipset for use only in the People s Republic of China 694500 001 Equipped with the 7670M chipset 668847 001 Before removing the system board follow these steps 1 Shut down the c
44. e computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the top cover see Top cover on page 47 Remove the Card Reader board 1 Release the ZIF connector to which the Card Reader board cable is connected and then disconnect the Card Reader board cable 1 from the system board Detach the Card Reader board cable 2 from the base enclosure The Card Reader board cable is attached to the base enclosure with double sided tape Remove the two Phillips PM2 0x2 8 screws 3 that secure the Card Reader board to the base enclosure Component replacement procedures 67 4 Remove the Card Reader board 4 Reverse this procedure to install the Card Reader board and cable 68 Chapter 4 Removal and replacement procedures ENWW Top speakers Description Spare part number Top speakers includes cable and double sided tape 668842 001 Before removing the top speakers follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operat
45. ed Readme txt which contains information regarding installing and troubleshooting the file ENWW Using Setup Utility 89 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Star
46. ement thermal material 693709 001 120 W HP Slim AC adapter PFC 3 wire 694500 001 System board equipped with the Intel HM76 PCH and 7750M chipset for use only in the People s Republic of China includes 1 GB of discrete graphics subsystem memory and replacement thermal material Sequential part number listing 27 28 Chapter 3 Illustrated parts catalog ENWW 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures f NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage App
47. enna cables 4 from the openings in the system board and base enclosure 8 Remove the Phillips PM2 0x2 8 screw 1 and the Phillips PM2 5x4 9 screw 2 that secure the power connector bracket and power connector to the base enclosure 9 Remove the power connector bracket 3 ENWW Component replacement procedures 57 10 Release the power connector 4 from the clip built into the base enclosure l l i l l l l Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 11 Remove the four Phillips PM2 5x5 0 screws 3 that secure the display assembly to the computer 58 Chapter 4 Removal and replacement procedures ENWW 12 Remove the display assembly 4 Reverse this procedure to reassemble and install the display assembly ENWW Component replacement procedures 59 Front speakers 60 Description Spare part number Front speakers include cables and 4 rubber grommets 668843 001 Before removing the front speakers follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outl
48. er or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press 10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 88 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW Restoring factory settings in Setup Utility Ey NOTE Restoring defaults will not change the hard drive mode To return all settin
49. et and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the top cover see Top cover on page 47 Remove the front speakers 1 2 3 Disconnect the front speaker cable 1 from the audio USB board Release the front speaker cables from the clips 2 built into the base enclosure Remove the four Phillips PM2 0x6 4 screws 3 that secure the front speakers to the base enclosure Ey NOTE When removing the front speakers make note of the location of the four rubber isolators 4 that are installed in the screw holes as indicated in the following illustration Chapter 4 Removal and replacement procedures ENWW 4 Remove the front speakers 5 Reverse this procedure to install the front speakers and cable ENWW Component replacement procedures 61 Audio USB board y NOTE The audio USB board spare part kit includes 2 cables Description Spare part number For use on computer models equipped with USB 3 0 capability 68959 1 001 For use on computer models equipped with USB 2 0 capability 668839 001 Before removing the audio USB board follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer
50. external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Service cover see WLAN module on page 42 Top cover see Top cover on page 47 c Display assembly see Display assembly on page 56 d System board see System board on page 72 e Top speakers see Top speakers on page 69 Remove the subwoofer 1 Remove the six Phillips PM2 0x2 8 screws 1 and the two Phillips PM2 5x6 4 screws 2 that secure the subwoofer to the base enclosure f NOTE When removing the subwoofer make note of the location of the two rubber isolators 2 that are installed in the screw holes as indicated in the following illustration 84 Chapter 4 Removal and replacement procedures ENWW 2 Remove the subwoofer 4 Reverse this procedure to install the subwoofer ENWW Component replacement procedures 85 86 Chapter 4 Removal and replacement procedures ENWW 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup
51. g your information 245cadec caida vodanagsvnnepianegou vnoxbiainsoniyommnderamdeiseanereens 101 Using Windows Backup and Restore cc ci ccccicccessecsecansevsantcceapuxtdeansecengustoessdecansiavuantt 102 Using Windows system restore points ccccccccccssseceeeeneeceeeseeeeeeeeeecseeeesseteeeeesaes 102 When to create restore points ceicsnavesausisavsdaniaiaareasiecnavarsorsiausninneoadenss 102 Create a system restore point ceecceeeeeeenereeeeeeeeeeeeeeeeeeceeeeceeeeneeeneaaneees 103 Restore to a previous date and time cceceeeeecceeececceenseeeenneeeeesseeeeensaeees 103 8 Power cord Se reguirem eiis siccdacesaccccsacasasscnsoscnsssnavesenaticadaesacnesdegssaneandeeatadsenteseusdaenncaes 105 Requirements for all countries is iencinsassevesaincsaniedzcassnedansuaceaueetataueenetavedavnncaauetacaumudanntavansndenes 105 Requirements for specific countries and regions ccccccccceeeeeseeeeceeeseeeeenseeeeseeeeeeecnseeeeeseaaeees 106 Q Recycling scscxccscssenccossnacessicenrencescenessenessenmsaaesisaweneesneneseeemsessnes sai neestureseeneseseeidanenunnnetnnste 109 e T E T aU NetNG 111 ENWW vii viii ENWW 1 Product description Category Product Name Description HP ENVY 15 Processors Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 6 0 MB L3 cache 1600 MHz FSB 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 6
52. gs in Setup Utility to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions Pe pP To save your changes and exit press f10 and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file nam
53. h time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup E NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Help and Support Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes Ey NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your files and settings When to create restore points e Before you add or modify software or hardware e Periodically whenever the computer is functioning optimally 102 Chapter 7 Backup and recovery ENWW Create a system restore point 1 2 3 4 5 Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Click Create Follow the on screen instructions
54. hapter 2 External component identification ENWW Buttons and speakers 7 ao eee a qE oo O ltem Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options or refer to the HP Notebook Reference Guide 2 Stereo speakers 2 Produce sound with Beats Audio speakers 3 Mute button Mutes or restores speaker sound 4 Beats Audio button Opens Beats Audio Control Panel which allows you to view and control the audio and bass settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel ENWW Buttons and speakers 7 Item Component Description 1 esc key Displays system information when pressed in
55. hapter 4 Removal and replacement procedures 36 Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable or screws These components are included in the Hard Drive Hardware Kit spare part ENWW number 668828 001 Description Spare part number 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Before removing the hard drive follow these steps 1 2 3 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the hard drive 1 2 Disconnect the hard drive connector cable 1 from the system board Release the hard drive connector cable 2 from the clips built into the base enclosure Component replacement procedures 37 3 Remove the four Phillips PM2 0x2 8 screws 3 that secure the hard drive to the system board t I I I I I l 4 Fold back the shield 1 that covers the hard drive 38 Chapter 4 Removal and re
56. he user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents 1 Product deseriphion siccinccincmanmiicmidedmiceianionnam nanan 1 2 External component identification ccccccccsscscsscccssccccsscccssccesscecscccsccesceesescesesseoeese 5 De ot ten eh e capac nee p aetnnsewon A E r a e a 5 Bu ttons and speakers ae eee et eee cee a Cr taT aT e a ea ert einen iter T arate a 7 IOVS ecaarriaatess E a dattataus soa auuedantadiae techn wcettus a cong encase 8 Lig hisen me E E E a E araamna ees 9 Imagebdd serorea en o E E E e E E E EE 10 Fioni eaaa E E A A E E a E a a 10 PTI eS i ctr cert a a E E E E 11 ieee cae anette eenen oe E E an at ee eter earn A E E 12 Bonom eens E E a tated 13 3 illusir ted parts catdl g sivisiinsssiscssinasdewcscascscaansaverd avcsabessinacsesaka veciansesinacsananianardbeastaaecssanas 15 DERVIGS e e EE P E E E E E E E E T 16 Computer major components eeeeeeeeceeeceeeeeeeeeceaeeeeeesseeeeeseeeeeeeececeeeeeeeeeeeeceeeeeaaeeaaeaeaeeteeeeeers 17 M as storage d yites seereis rin i aE Ea EEE ore Rae 21 COVE ICIP porcarii E E TEE A A 22 Miscellaneous paris 2ctaaidacanecasenuraseenhubavdevtndtoasmanatsiertenatetn e aiaia ika E 23 Sequential part number listing weisndiotstavarencannin ona ataramnaaend om reeeaGanaaens 24 4 Removal and replacement procedures
57. high performance monitor or projector 7 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI 1 4 device 8 Volume dial Adjusts the speaker volume Rotate the dial clockwise to increase the volume or rotate the dial counter clockwise to decrease the volume 9 RJ 45 network jack Connects a network cable 12 Chapter 2 External component identification ENWW Item Component Description 10 AC adapter light e White The computer is connected to external power and the battery is fully charged e Amber The computer is connected to external power and the battery is charging e Blinking amber The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level e Off The computer is running on battery power 11 Power connector Connects an AC adapter Bottom Item Component Description 1 Battery hard drive cover Provides access to the battery and the hard drive 2 Vents 7 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Release latch Releases the hard drive cover 4 Service cover Provides access to the memory module slots 5 HP Triple B
58. ibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service cover see WLAN module on page 42 6 Remove the top cover see Top cover on page 47 Remove the wireless audio module connector board 1 Release the ZIF connector to which the wireless audio module connector board cable is connected and then disconnect the wireless audio module connector board cable 1 from the system board 2 Remove the two Phillips PM2 0x2 8 screws 2 that secure the wireless audio module connector board to the base enclosure 3 Remove the wireless audio module connector board 3 Reverse this procedure to install the wireless audio module connector board and cable 66 Chapter 4 Removal and replacement procedures ENWW Card Reader board EY NOTE The Card Reader board spare part kit includes the Card Reader board cable ENWW Description Spare part number For use on computer models equipped with USB 3 0 capability 689592 001 For use on computer models equipped with USB 2 0 capability 668838 001 Before removing the Card Reader board follow these steps 1 5 6 Shut down the computer If you are unsure whether th
59. ickly double tap this button to turn the Imagepad off or on 3 ImagePad left button The bottom left corner of the Imagepad functions like the left button on an external mouse 4 ImagePad zone Moves the pointer and selects or activates items on the screen 5 ImagePad right button The bottom right corner of the Imagepad functions like the right button on an external mouse Component Description Stereo speakers 4 Produce sound with Beats Audio speakers 10 Chapter 2 External component identification ENWW Left side Item Component Description 1 Optical drive Reads and writes to an optical disc CAUTION To reduce the risk of damaging the computer do not insert smaller 8 cm diameter optical discs into the drive 2 USB 3 0 charging port Connects an optional USB 3 0 device and provides enhanced USB power performance The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off 3 USB 3 0 ports 2 Connect optional USB 3 0 devices and provides enhanced USB power performance NOTE The USB 3 0 port is also compatible with USB 1 0 and 2 0 devices 4 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 5 Audio out headphone jacks 2 Produce sound when external audio devices are connected to either of these ports Both stereo headphone jacks are connec
60. ing system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service cover see WLAN module on page 42 Remove the top cover see Top cover on page 47 Remove the top speakers 1 2 ENWW Disconnect the top speaker cable from the system board 1 Detach the right top speaker 2 from the system board The right top speaker is attached to the system board with double sided tape Remove the Phillips PM2 0x2 8 screw 3 and the Phillips PM2 5x6 7 screw 4 that secure the left top speaker to the base enclosure Remove the top speakers 5 Component replacement procedures 69 Reverse this procedure to install the top speakers and cable Optical drive 70 Description Spare part number DVD RW and CD RW Super Multi Double Layer FX Combo Drive includes mounting brackets 668835 001 connector board and connector cable Before removing the optical drive follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from th
61. ions 95 96 Chapter 6 Specifications ENWW 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if necessary This chapter provides information on the following topics e Creating a set of recovery discs or a recovery flash drive Recovery Manager software feature e Performing a system restore from the partition recovery discs or a recovery flash drive e Backing up your information e Recovering a program or driver Restore In the event of hard drive failure to restore your system to its factory image you must use a set of recovery discs or a recovery flash drive that you have created using HP Recovery Manager HP recommends that you use HP Recovery Manager immediately after software setup to create either a set of recovery discs or a recovery flash drive If you need to restore your system for some other reason than hard drive failure you can use the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window CAUTION HP Recovery Manager partition or discs flash drive restores only the software that was installed at the factory Software not provided with this computer must
62. ith the Intel HM65 PCH and 7750M chipset for use in all countries and regions except the People s Republic of China includes 1 GB of discrete graphics subsystem memory and replacement thermal material 679865 001 680645 001 256 GB solid state drive does not include bracket cable or screws Intel Dual Core i5 3210M 2 50 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 680646 001 Intel Quad Core i7 3610QM 2 30 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 680647 001 Intel Quad Core i7 3612QM 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacement thermal material 684366 001 Top cover for use on computer models equipped with USB 3 0 capability includes TouchPad button board and cable and TouchPad and cable 26 Chapter 3 Illustrated parts catalog ENWW ENWW Spare part Description number 684506 001 750 GB 7200 rpm 9 5 mm hybrid hard drive does not include hard drive bracket connector cable or screws 68959 1 001 Audio USB board for use on computer models equipped with USB 3 0 capability includes 2 cables 689592 001 Card Reader board for use on computer models equipped with USB 3 0 capability includes cable 690006 001 Fan heat sink assembly for use on computer models equipped with USB 3 0 capability includes replac
63. ly only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily ENWW Preliminary replacement requirements 29 Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid
64. move the two Phillips PM2 0x2 8 screws 2 that secure the wireless audio module to the system board The wireless audio module tilts up AO Chapter 4 Removal and replacement procedures ENWW 3 Remove the wireless audio module by pulling the module away from the slot at an angle f NOTE If a wireless audio module antenna cable is not connected to a terminal on the wireless audio module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the wireless audio module ENWW Component replacement procedures 41 WLAN module Description Spare part number Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6230 WLAN module 636672 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external device
65. ng the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Disconnect the antenna cables from the wireless audio module see Wireless audio module on page 40 6 Remove the service cover see WLAN module on page 42 7 Disconnect the antenna cables from the the WLAN module see WLAN module on page 42 8 Remove the top cover see Top cover on page 47 Remove the display assembly 1 Close the computer 2 Turn the computer upside down with the front toward you Chapter 4 Removal and replacement procedures ENWW 3 Release the wireless audio module antenna cables 1 and the wireless antenna cables 2 from the clips and routing channels built into the base enclosure 4 Turn the computer right side up with the front toward you 5 Open the computer as far as it will open 6 Disconnect the following cables from the system board 1 Display proximity sensor cable 2 Display panel cable 3 Bluetooth module cable only on computer models equipped with a Bluetooth module 7 Release the wireless ant
66. nnectors service considerations 29 Cover Kit contents 22 spare part number 19 26 18 22 26 D display components 5 specifications 94 display assembly removal 56 spare part numbers 25 56 display panel product description 2 display switch 5 DisplayPort 12 drives preventing damage 30 DVD RW and CD RW Super Multi Double Layer FX Combo Drive precautions 30 removal 70 spare part number 25 70 19 22 E electrostatic discharge 30 equipment guidelines 33 esc key 8 Ethernet product description 3 external media cards product description 3 F fan heat sink assembly removal 76 spare partnumber 19 76 spare partnumbers 25 27 fnkey 8 front component 10 front speakers removal 60 spare partnumber 19 26 60 G graphics product description 1 grounding guidelines 30 guidelines equipment 33 grounding 30 packaging 32 transporting 32 workstation 32 H hard drive precautions 30 Index 111 product description 2 removal 37 spare part numbers 20 21 24 26 27 37 specifications 95 hard drive bracket illustrated 22 hard drive connector cable illustrated 22 Hard Drive Hardware Kit contents 21 spare part number 21 25 hard drive light 12 HDMI port 12 HDMI to VGA adapter spare part number 23 24 headphone jack 11 l ImagePad button 10 ImagePad components 10 ImagePad light 9 10 ImagePad on off button 10 ImagePad zone 10 J jacks audio in 11 audio out 11 headphone 11 micro
67. omputer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 and then remove the following components d e Hard drive see Hard drive on page 37 Wireless audio module see Wireless audio module on page 40 WLAN module see WLAN module on page 42 Top cover see Top cover on page 47 Top speakers see Top speakers on page 69 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e RTC battery see RTC battery on page 45 e Memory module see Memory module on page 46 e Fan heat sink assembly see Fan heat sink assembly on page 76 e Processor see Processor on page 80 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 72 Chapter 4 Removal and replacement procedures ENWW 3 Disconnect the power connector cable from the system board 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Disconnect the audio USB cable 1 and the audio USB ribbon
68. over Kit includes the battery cover and the memory cover NOTE See Cover Kit on page 22 for more Cover Kit component information 668841 001 668842 001 Screw Kit Top speakers include cables 668843 001 Front speakers include cables and 4 rubber grommets 668844 001 Subwoofer includes cables and 2 grommets 668845 001 668846 001 160 GB solid state drive does not include bracket cable or screws 300 GB solid state drive does not include bracket cable or screws 668847 001 System board equipped with the Intel HM65 PCH and 7670M chipset includes 1 GB of discrete graphics subsystem memory and replacement thermal material 668848 001 Thermal Material Kit includes replacement thermal paste and thermal pads 668849 001 Top cover for use on computer models equipped with USB 2 0 capability includes TouchPad button board and cable and TouchPad and cable 670034 001 8 GB memory module PC3 12800 1600 MHz 670292 001 675232 001 Intel Centrino Advanced N 6235 WLAN module TouchPad LED board includes cable 675458 001 Tote bag with zipper 676359 001 Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 676521 001 679814 001 1 TB 5400 rpm 9 5 mm hard drive does not include hard drive bracket connector cable or screws System board equipped w
69. pair features such as System Restore If you have not already tried these features try them before using HP Recovery Manager e HP Recovery Manager restores only software that was installed at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails and Internet favorites and settings during this process To restore the computer from the recovery partition follow these steps 1 Access HP Recovery Manager in either of the following ways e Select Start gt All Programs gt HP gt HP Recovery Manager gt HP Recovery Manager or e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press 11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions ENWW Performing a system restore 99 Restoring using the recover media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer
70. panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 2 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 34 product number 34 19 24 ENWW protective cover spare part number 23 25 proximity sensor 5 R release latch 13 removal replacement preliminaries 29 procedures 34 right side components 12 RI 45 jack 12 RTC battery removal 45 spare partnumber 19 24 45 S Screw Kit spare part number 23 26 security cable slot 12 security product description 4 serial number 34 service considerations cables 29 connectors 29 plastic parts 29 service cover illustrated 22 location 13 removal 42 service tag 16 34 serviceability product description 4 solid state drive spare part numbers 22 26 speaker components 7 speakers location 7 10 spare part numbers 26 60 69 84 specifications computer 93 display 94 hard drive 95 subwoofer location 13 removal 84 spare part number 18 19 19 26 84 ENWW WLAN module removal 42 spare part numbers 20 24 26 42 workstation guidelines 32 system board removal 72 spare part numbers 27 72 18 26 T Thermal Material Kit spare part number 18 26 72 76 80 tools required 29 top cover removal 47 spare part numbers 18 26 47 top speakers removal 69 spare part num
71. pe SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks ENWW Requirements for specific countries and regions 107 108
72. phone 11 network 12 RJ 45 12 K key components 8 keyboard product description 4 removal 53 spare part numbers 18 25 53 keyboard bracket removal 53 spare partnumber 18 25 53 keys Action 8 b 8 esc 8 fn 8 Windows applications 8 Windows logo 8 112 Index L left side components 11 light components 9 lights caps lock 9 hard drive 12 ImagePad 9 10 mute 9 power 9 12 webcam 6 wireless 9 M mass storage device precautions 30 spare part numbers 21 memory module product description 2 removal 46 spare part numbers 20 24 26 46 microphone location 5 product description 3 microphone jack 11 model description 35 model name 1 mute button 7 mute light 9 N network jack 12 fe operating system product description 4 optical drive location 11 precautions 30 product description 2 removal 70 spare part number 19 22 25 70 P packaging guidelines 32 plastic parts service considerations 29 pointing device product description 4 ports DisplayPort 12 HDMI 12 product description 4 USB 11 12 USB charging 11 power button 7 power button board removal 52 spare part number 18 52 power connector 13 power connector cable removal 82 spare part number 19 25 power cord set requirements 105 spare part numbers 23 24 power light 9 12 power requirements product description 4 processor product description 1 removal 80 spare part numbers 25 26 80 product description audio 3 chipset 1 display
73. placement procedures ENWW 5 Use the pull tab 2 to remove the hard drive from the hard drive bay 6 If it is necessary to replace the hard drive connector cable 1 screws 2 or hard drive bracket 3 remove the components and replace them These components are available in the Hard Drive Hardware Kit spare part number 668828 001 Reverse this procedure to install the hard drive ENWW Component replacement procedures 39 Wireless audio module Description Spare part number Wireless audio module 668115 001 Before removing the wireless audio module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the hard drive see Hard drive on page 37 Remove the wireless audio module 1 Disconnect the wireless audio module antenna cables 1 from the terminals on the wireless audio module E NOTE The wireless audio module 1 antenna cable is connected to the wireless audio module Main terminal The wireless audio module 2 antenna cable is connected to the wireless audio module Aux terminal p Re
74. play typical brightness 250 nits e 15 6 in high definition HD AG FG LED 1366x768 at 45 color gamut SVA display typical brightness 200 nits All display assemblies include 2 wireless local area network WLAN antenna cables Zero bright dot Supports 16 9 ultra wide aspect ratio Lighted logo on display enclosure Memory 2 customer accessible upgradable memory module slots DDR3 1333 MHz and DDR3 1600 MHz dual channel support Supports up to 16384 GB of system RAM 1333 MHz supports up to 8192 GB of system RAM 1600 MHz Supports the following configurations e 16384 MB total system memory 8192 x 2 1600 and 1333 MHz 12288 MB total system memory 8192 4096 1600 and 1333 MHz e 8192 MB total system memory 81921 1600 and 1333 MHz e 8192 MB total system memory 4096x2 1600 and 1333 MHz e 6144 MB total system memory 4096 2048 1600 MHz e 4096 MB total system memory 4096x1 1600 and 1333 MHz Hard drives Supports 6 35 em 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA SATA Supports Accelerometer hard drive protection Supports a 300 GB 256 GB or 160 GB solid state drive Supports the following hard drives e 1 TB 5400 rom 9 5 mm e 750 GB 7200 rpm 9 5 mm e 750 GB 7200 rpm 9 5 mm hybrid e 500 GB 7200 rpm 9 5 mm e 320 GB 7200 rpm 9 5 mm Optical drive Fixed with eject
75. quirements 33 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 111 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag The battery must be removed to access the service tag See Battery on page 35 for battery removal procedures oI Seriol XXXXXXXX MEMO T i Product XXXXXXXX a i Warranty ly lyOy odel Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 34 Chapter 4 Removal and replacement procedures ENWW Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Battery Description Spare part number 8 cell 72 Wh 2 45 Ah Li ion battery 66
76. rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Service cover see WLAN module on page 42 Top cover see Top cover on page 47 c Display assembly see Display assembly on page 56 d Top speakers see Top speakers on page 69 e System board see System board on page 72 Remove the power connector cable 1 Turn the base enclosure upside down with the rear panel toward you 2 Release the power connector cable 1 from the clips 2 and routing channel built into the base enclosure i ay E AD 82 Chapter 4 Removal and replacement procedures ENWW 3 Turn the base enclosure right side up with the front toward you Remove the power connector 1 from the clip built into the base enclosure 2 4 Remove the power connector cable 3 Reverse this procedure to install the power connector cable ENWW Component replacement procedures 83 Subwoofer Description Spare part number Subwoofer includes cables and 2 grommets 668844 001 Before removing the subwoofer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all
77. rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the battery see Battery on page 35 i Remove the service cover see WLAN module on page 42 ENWW Component replacement procedures 47 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover 1 Power button board see Power button board on page 52 2 Top speakers see Top speakers on page 69 3 Keyboard and keyboard shield see Keyboard on page 53 Remove the top cover 1 Release the zero insertion force ZIF connector to which the volume adjustment cable is connected and then disconnect the cable 1 from the system board 2 Release the ZIF connector to which the TouchPad cable is connected and then disconnect the cable 2 from the system board 48 Chapter 4 Removal and replacement procedures ENWW Remove the sixteen Phillips PM2 5x6 7 screws that secure the top cover to the base enclosure 3 49 Component replacement procedures ENWW 4 Remove the eight Phillips PM2 0x2 5 broad head screws 1 from the battery bay and the three Phillips PM2 0x2 9 screws 2 near the volume adjustment cable that secure the top cover to the computer 5 Turn the computer display side up with the front toward you 6 Open the computer as far as it will open 7 Lift the
78. s connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the WLAN module 1 2 Remove the six Phillips PM2 0x2 8 screws 1 that secure the service cover to the computer Release the service cover by sliding it away from the computer 2 and then remove the cover 3 The service cover is available in the Cover Kit spare part number 668840 001 42 Chapter 4 Removal and replacement procedures ENWW 3 Disconnect the wireless antenna cables from the terminals on the WLAN module y NOTE The 1 wireless antenna cable is connected to the WLAN module Main terminal The 2 wireless antenna cable is connected to the WLAN module Aux terminal If a third wireless antenna cable is present it is connected to the WLAN module middle terminal 4 Remove the two Phillips PM2 0x2 8 screws that secure the WLAN module to the system board The WLAN module tilts up ENWW Component replacement procedures 43 5 Remove the WLAN module by pulling the module away from the slot at an angle Ss NOTE If a wireless antenna cable is not connected to a terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chap
79. s in the System Diagnostics window To start System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostics test while it is running press esc ENWW Using System Diagnostics 91 92 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW 6 Specifications Computer specifications Metric U S Dimensions Width 38 00 cm 14 96 in Depth 24 40 cm 9 61 in Height 2 83 cm 1 11 in Weight 2 85 kg 6 29 lb Input power Operating voltage and current 119 5 V dc 6 15 A 120 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures ENWW Computer specifications 93 15 6 in display specifications 94 Metric U S Dimensions Height 19 6 cm 7 72 in Width
80. t gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identity the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 90 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 5 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer Double click your hard drive designation The hard drive designation is typically Local Disk C
81. t down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 and then remove the following components a b c d e Service cover see WLAN module on page 42 Top cover see Top cover on page 47 Top speakers see Top speakers on page 69 System board see System board on page 72 Fan heat sink assembly see Fan heat sink assembly on page 76 80 Chapter 4 Removal and replacement procedures ENWW Remove the processor 1 Turn the processor locking screw 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it Ey NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor ENWW Component replacement procedures 81 Power connector cable Description Spare part number Power connector cable includes bracket 668826 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all exte
82. ted to a signal amplifier to provide improved audio reproduction with external speakers headphones and other optional accessories WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to either jack the computer speakers are disabled ENWW Left side 11 Right side errr Item Component Description 1 Hard drive light e Blinking white The hard drive is being accessed e Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information about HP ProtectSmart Hard Drive Protection see the HP Notebook Reference Guide 2 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 3 Digital Media Slot Supports the following digital card formats e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card 4 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 5 USB 2 0 port Connects an optional USB device 6 DisplayPort Connects an optional digital display device such as a
83. ter 4 Removal and replacement procedures ENWW RTC battery Description Spare part number RTC battery includes double sided tape and cable 651948 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service cover see WLAN module on page 42 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery ENWW Component replacement procedures 45 Memory module 46 Description Spare part number PC3 12800 1600 MHz 8 MB 670034 001 4 MB 641369 001 2 MB 652972 001 PC3 10600 1333 MHz 8 MB 63409 1 001 4 GB 621569 001 Before removing a memory module follow these steps 1 2 3 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it
84. that secure the fan heat sink assembly to the system board Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the fan heat sink assembly from side to side to detach it 4 Remove the fan heat sink assembly 3 76 Chapter 4 Removal and replacement procedures ENWW Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits The following illustration shows the replacement thermal material locations e Thermal paste is used on the processor 1 and the heat sink component 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink component 4 that services it e Thermal pads are used on the four system board capacitors 5 and the heat sink components 6 that service them ENWW Component replacement procedures 77 e A thermal pad is used on the PCH 1 and the heat sink component 2 built into the base enclosure that services it 78 Chapter 4 Removal and replacement procedures ENWW Reverse this procedure to install the fan heat sink assembly ENWW Component replacement procedures 79 Processor y NOTE The processor spare part kit includes repla
85. uter The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Service cover see WLAN module on page 42 b Top cover see Top cover on page 47 c Top speakers see Top speakers on page 69 d System board see System board on page 72 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the 2 fan cables from the system board 3 Following the 1 through 6 sequence stamped into the fan heat sink assembly loosen the six captive screws 2
86. z processor SC turbo up to 3 50 GHz 6 0 MB 666174 001 L3 cache 1600 MHz FSB 45 W ntel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB 665116 001 L3 cache 1600 MHz FSB 45 W ntel Dual Core i7 2640M 2 80 GHz processor SC turbo up to 3 40 GHz 4 0 MB 666173 001 L3 cache 1333 MHz FSB 35 W ntel Quad Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB 680645 001 L3 cache 1600 MHz FSB 35 W ntel Dual Core i5 2450M 2 50 GHz processor SC turbo up fo 3 10 GHz 3 0 MB 676359 001 L3 cache 1333 MHz FSB 35 W ntel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB 653341 001 L3 cache 1333 MHz FSB 35 W 12 Card Reader board includes cable For use on computer models equipped with USB 3 0 capability 689592 001 For use on computer models equipped with USB 2 0 capability 668838 001 13 Fan heat sink assembly includes replacement thermal material For use on computer models equipped with USB 3 0 capability 690006 001 For use on computer models equipped with USB 2 0 capability 668827 001 14 Front speakers include cables and 4 rubber grommets 668843 001 15 Subwoofer includes cables and 2 grommets 668844 001 16 Base enclosure 668825 001 17 RTC battery includes double sided tape and cable 651948 001 18 TouchPad LED board includes cable 675232 001 19 Power connector cable includes bracket 668826 001 20 8 cell 72 Wh 2 45 Ah Li ion battery 660152 001 21 DVD RW an

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