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Emergency-Call System - Alpha Communications

1. mm ss Man N Some small amount of gap is recommended when grouping events in a detailed report Description optio D Movera CI Show Details Ozone Ful summaries Clwith Zones C Transmiter o C Group overlapping events allowing a gap of up to oo 05 mm ss J Hour EA eil Lal internet FIGURE 95 Report Options Screen Tek CARE500 Wireless Emergency Call System 145 TekCARE 500 Users Guide Using the Tek CARE500 Tek CARE500 Reporting System Report Options The Report Options screen is used to define the report s parameters in order to create a custom report See Figure 95 Report Options Screen on page 145 Select or enter the desired reporting Time Period Shift Relevant Calls Zones Transmitters Residents Event Types and Response Time By default all calls will be included in the report To make selections to narrow the report parameters 1 Uncheck the All box before making changes to the selections 2 Hold down the Ctrl key to make multiple selections or to deselect a single selection from a list 3 Use 24 hour time Next define the report s appearance 4 Type a description for the report 5 Select the type s of summary report to create 6 Select whether to create detailed reports After choosing the desired report options click on the Create Report button at the bottom of the screen and then print the report Data Backup Dataset files h
2. SF520 5F520 SF525 SF525 SF526 5F526 ae DR DE SF527 SF527 5F528 5F528 No Call E No Call E 5F529 SF529 Lr Acknowledged Input Acknowledged Input 2 SF530 SF530 Emergency gt No Call v 8 5F531 5F531 xj HW Details me Defaut Unacknowledged Emergency Device E Station Behaviors F Name Acknowledged Emergency Device Kam Acknowledged Security Device Unacknowledged Emergency D Unacknowledged Security Device FIGURE 59 LS500 Config Tool Hardware Tab Tek CARE500 Wireless Emergency Call System 75 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Zones Zones Use the information in this section to set up zones Transmitters will be assigned to zones later using the Event Monitor see Assign Transmitters to Zones on page 102 Zones are used to assign a group of transmitters to send automatic text messages to the pagers of selected staff or staff groups They are also used as filtering criteria for the k CARE500 Reporting System Define a zone as a geographical area of the facility and then assign transmitters to the zone The system has 75 preset zones named Z01 through Z75 Each of these zones is preconfigured to include all transmitters Preset zones may be renamed or deleted and new zones can be created When zones are created they do not include any transmitters until they are added using the Transmitters tab NOTE
3. 1 System Setup Hardware Serial Data Port SEH NC510ES TAMPER To 120 VAC 60 Hz _ To PC Comm Port p FIGURE 47 NC510 and NC510ES Connectors Tek CARE500 Wireless Emergency Call System Installation and Service Manual 49 System Setup Hardware Install the NC501ES Master Station Computer and NC510ES Receiver Install the NC501ES Master Station Computer and NC510ES Receiver 1 Connect the monitor keyboard and mouse to the NC501ES Master Station Computer s main connection panel 2 Connect the NC510ES Receiver using the PK510 Power Supply and PC Interconnect Assembly to the serial port at the bottom of the NC501ES Master Station Computer s main connection panel 3 A parallel or USB printer may also be connected to the master station computer follow the manufacturer s directions for installation USB Ports for Mouse and Keyboard VGA Monitor Parallel Printer NC510ES Receiver lt FIGURE 48 Connections to the NC501ES Master Station Computer s Main Connection Panel 50 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Hardware Install the NC501ES Master Station Computer and NC510ES Receiver The remaining connections are made using the Ethernet and serial ports which are installed in the bottom three expansion slots at the back of the master station computer 1 Facility LAN 2 NC
4. 5 Select L1 L2 or L3 staff type to send this message to just one staff type select None to send this message to all staff types 6 Click the Apply button 7 Repeat for each custom text message 8 Select File gt Save Configuration to save the programming changes To delete pre programmed messages 1 Highlight the existing message in the Text Messages panel 2 Click the Delete button in the Text Messages panel 3 Repeat for each unnecessary message 4 Select File gt Save Configuration to save the programming changes 82 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Assignments Assignments Use the information in this section to create shifts and staff assignments Create Shifts Shifts are used to schedule time periods when Central Monitoring is enabled when supervision of a transmitter is disabled or when specific pagers annunciate calls The time periods entered are defined by the facility s staff Hi LS500 Config Tool Unsaved File Tools Help e Locations e Residents DI Transmitters e Check In Call Types e Hardware e Zones e Pagers Staff BR Central Monitoring Assignments Details Ca e Shifts Label Staff d Quentin Quinn to East Willowbrook Type Staff d KS Staff night pt2 amp Rachel Rice to West Willowbrook E ity Staff day 07 00 iy CM weekday pm 19 00 Staff night pt1 23 00 23 Staff e
5. Complete the Installation Test the Installation TABLE 7 Troubleshooting the Tek CARE 500 Wireless Emergency Call System Continued Problem Messages are not sent to pagers and a Pager Fault is displayed on the Event Monitor Possible Cause No power to the paging trans mitter Solution Verify that paging transmitter is plugged in and red LED is lit No connection or bad connec tion from the paging transmitter to the PC Check the connections between the paging transmitter and the PC Verify that comm port setting in the configuration menu pag ing interface setup matches the actual connection Paging transmitter has been damaged Contact TekTone Technical Sup port at 800 327 8466 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 113 Complete the Installation Add an LS586 Remote Event Monitor Add an LS586 Remote Event Monitor NOTE TekTone recommends that this part of the installation be completed by the facility s System Administrator because remote monitors will be installed on the facility s networked computers The LS586 Remote Monitor can be installed on up to nine computers on the facility s local area network LAN It is used to monitor system activity and to create reports using a web browser NOTE The LS586 Remote Event Monitor software is a supplemental system monitoring tool and must not be used as
6. Tek CARE500 Wireless Emergency Call System 35 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools SC Tek CARE 400 Tek CARE 500 E System Reporting Help x UJ Text Message LA FA treffe LA ES traffic oy Registers Call Type Device Resident s Location Time Connected FIGURE 38 LS501 Event Monitor Window When opened there are two windows that are referred to as the LS501 Event Monitor The first window is called the LS501 Event Monitor this software runs in the background It does not need to remain visible on the compuer s screen as it functions and can be minimized All events related to the Tek CARE500 system are listed on this screen as they are received by the system The second window is labeled Tek CARE 400 Tek CARE 500 This window provides the interface between the information collected by the software and the user This is the window that is used by the facility s staff to monitor traffic and to collect data from transmitters during installation After the Event Monitor window is open click the Registers button to display the panels described in the following table TABLE 4 Registers EIN Panel Contents Residents Contains data about each resident The fields are added using the Config Tool during installation Transmitters Contains factory defined data fields for each transmitter and receiver Use this window to capture Dev s and define the trans
7. The Tek CARE500 system can include these types of transmitters e Repeater Locator e Pendant e Wall Mounted Call e Smoke Detector e Motion Detector e Door Window Egress e Universal Contact e Emergency Switch e Check In Assistance e Room Station Repeater Locator The NC511ES Repeater Locator extends the transmission range of transmitters and determines the approximate location of roaming transmitters An optional IH511 weatherproof housing is available for indoor or outdoor use The NC511ES includes an integrated backup battery se a cn Inovonics oe ye SC J i FIGURE 18 NC511ES Repeater Locator 20 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Transmitters Wall Mounted Call Transmitter The SF502ES Wall Mounted Call Transmitter places an alarm signal that can be reset only at the Tek CARE500 NC501ES Master Station Computer It can also be used as a resident check in button It includes an attachable necklace for use as a portable transmitter FIGURE 19 SF502ES Wall Mounted Call Transmitter Water Resistant Single Button Pendant Call Transmitter The SF501ES Water Resistant Single Button Pendant Call Transmitter is a pendant transmitter with attachable necklace and belt clip The SF501ES places an alarm signal that can be reset only by pressing the reset button on its reverse side The reset button is small and is recessed into the casing Use a blunt instrument such as a
8. Transmitters are not stations and will not appear on the Zones tab s Sta tions list View transmitter zone assignments on the Transmitters tab 76 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Zones In the LS500 Config Tool software click on the Zones tab S500 Config Tool Unsaved File Tools Help e Locations e Residents e Transmitters e Check In Call Types Hardware es e Pagers e Staff e Assignments Central Monitoring Zones Details RE Commons Willowbrook Name Commons Willowbrook A East Willowbrook West Willowbrook i West Wilowbroo IT Hide Unused SE E zi Annunciation Locations T Hide Unused ES FIGURE 60 LS500 Config Tool Zones Tab Rename Delete and Add Zones Rename preset zones to names that have meaning for the facility s staff Click on the zone in the zones list and then click on the Edit T button in the Details area Type a new name and click on the Apply button This renamed zone will include all transmitters unless they are removed using the Transmitters tab To delete zones Click on the zone in the Zones list and then click on the Delete button To add zones Click on the Add button type a name in the Details area and then click on the Apply button This new zone will not include any transmitters unless they are added using t
9. button in the Image panel browse to an image file on the hard drive and click the Open button Image files may be in any of these formats BMP GIF JPG JPEG or PNG e Click on the Locations tab in the Residents Details panel and then click on the Add co button on the Locations tab QO Text Message K FA traffic vy ES traffic Co Registers cat Type Residents E a e Residents e Transmitters e staff e Staff Groups e Assignments Details rs Find Resident locations Transmitters Se Locations CEs 2 Angela Andrews A Barry Babcock A Candace Clayton A Dennis Decker A Emily Ellington A Foster Flynn A Ginger George A Henry Harris Connected Default Location 11001 Willowbrook E Default Side None E 1001 Willowbrook FIGURE 69 Add Residents Locations Tek CARE500 Wireless Emergency Call System 95 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Add Residents and Assign Them to Locations A window will pop up that lists the locations in your facility E Add Locations 1002 Willowbrook 1003 Willowbrook 1004 Willowbrook 1005 Willowbrook 1006 Willowbrook 1007 Willowbrook 1008 Willowbrook Men Willowbrook Nowhere Office Willowbrook Outside Front Willowbrook Reception Willowbrook Staff Lounge Willowbrook Women Willowbrook Choose locations to add for this resident Cancel FIGURE 70 Add Locations Pop Up W
10. LS501 Event Monitor 2 Initiate a call from a transmitter 3 Verify that the call is displayed in the LS501 Event Monitor window that the NC501ES Master Station Computer s speakers play an alarm tone and that the transmitter is assigned to the correct location and resident 4 For SF501 SF501ES and SF501 2ES Pendant Transmitters click the call line in the Event Monitor window and then click the Show detected location button Verify that the proximity map shows the location of the nearest NC511ES Repeater Locator as a black X ocation Name 1001 Willowbrook Sides A B ce Linen Closet 1001 e Proximity Map Willowbrook LA bath da SUN Transmitters Nurse s Station 4300 E a200 bath A NIV M pat bath Residents 8 H H Angela Andrews B Aaron Andrews FIGURE 81 LS501 Event Monitor Locations on a Proximity Map Tek CARE500 Wireless Emergency Call System 111 Installation and Service Manual Complete the Installation Test the Installation 6 7 For all other transmitters click the call line in the Event Monitor window and then click the Show location button Verify that the proximity map shows the transmitter s correct location as a black X Cancel the call Verify that the call disappears from the LS501 Event Monitor window Repeat this procedure to test each transmitter Use the information found here to troubleshoot the installation TABLE 7 Troubleshootin
11. a call from some types of transmitters send a page view transmitter signal traffic and display or hide the Registers e Call Display This area displays a list of currently active calls The following information is provided for each active call e Call Type e Transmitter device number e Resident name Location e Time elapsed since the call was initiated 38 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Programming Tools e Registers This area consists of Registers that are accessed by clicking on the various Register tabs The Registers are used to view and modify information about Menu Bar Residents Transmitters Staff Staff groups Assignments The Menu Bar provides access to the following drop down menus e System Menu Redetect Clears a Monitor Fault from the LS501 Event Monitor window A monitor fault occurs when a Remote Event Monitor PC closes its copy of the LS586 Remote Event Monitor software Exit Alt F4 Closes all interfaces and terminates the Tek CARE500 software application No information will be displayed orlogged when the software is not running The Alt F4 combination performs the same function e Reporting Menu Launch Reporting Starts the Tek CARE500 Reporting System Low Battery Report Creates the Tek CARE500 Low Battery Report which shows the transmitter ID Dev hardware type location and resident assoc
12. button The transmitter will send a reset signal to the system and its call assurance LED will go out Call cannot be reset at the Tek CARE500 master station computer it must be reset in person SF529ES Wireless Check In Assistance Station Push the gray assistance switch down or pull the attached cord The transmitter will transmit the call and its call assurance LED will light For resident check in push the check in button during the scheduled check in time period Push the gray assistance switch up The transmitter will send a reset signal to the system and its call assurance LED will go out Call cannot be reset at the Tek CARE500 master station computer it must be reset in person SF530ES Wireless Room Station Push the call button at the end of the associated call cord The transmitter will transmit the call and the call assurance LED will light Push the reset button on the patient station The transmitter will send a reset signal to the system and the call assurance LED will go out Call cannot be reset at the Tek CARE500 master station computer it must be reset in person Password Protection Password protection is turned on or off via the LS500 Config Tool See Password Protection on page 89 When password protection is turned on a password must be entered in the LS501 Event Monitor software before information in the registers can be added edited or deleted Calls and reports
13. e Connect the NC510ES Receiver as described in Install the NC501ES Master Station Computer and NC510ES Receiver on page 50 e Click on the Transmitters tab to open the Config Tool Transmitters panel Check the ES Enabled check box e Save the configuration Then select File gt Commit Configuration to System to send the changes to the Tek CARE500 network See Save and Implement the Custom Configuration on page 90 for more information e Complete the physical installation of ES devices using the instructions beginning with Install the NC501ES Master Station Computer and NC510ES Receiver on page 50 ES devices may use the Locations already created for FA devices Step 3 Reinstall the FA Equipment Use these instructions when the upgraded master station computer does not recognize a previously installed FA device or to add a previously installed FA device to the Tek CARE500 system NOTE The process described here will be easier to follow when there are at least two installers one at the remote device one at the Event Monitor and a means to communicate between them An FA transmitter can be reinstalled without being removed from its installed location Follow the instructions beginning with Transmitters on page 70 with these differences e Verify that the FA Enabled check box is checked in the Config Tool Transmitters tab e Use the FA Traffic button at the top of the Event Monitor window to add transmitters
14. remain fully functional After entering a valid password all editing remains available until the registers are closed by clicking on the Registers button Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Add a New Resident SC Tek CARE 400 Tek CARE 500 System Reporting Help amp Residents are the recipients of care at the facility The Tek CARE500 associates individual residents with their respective rooms locations and transmitters so it can show which resident has placed a call activated his or her transmitter If a room has two residents each of them can be assigned to the same location and stationary transmitter Both names will then be displayed on the Event Monitor when a call is placed from that transmitter In addition to resident name and location the system may have been customized by the installer to store other resident information such as address physician name and phone relative name and phone or medical information K Text Message y CN FA traffic 4 AN ES traffic E ES Seene GEES e Residents e Transmitters e staff e Staff Groups e Assignments Details d 7 S SN Resident Locations Transmitters amp Aaron Andrews A Angela Andrews A Barry Babcock A Candace Clayton A Dennis Decker A Emily Ellington A Foster Flynn A Ginger George A Henry Harris Connected Resident In
15. 1001 Willowbrook 1007 Willowbrook Women Willowbrook 1002 Willowbrook 1008 Willowbrook Baud 9600 1003 Willowbrook 1004 Willowbrook Central Monitoring Name Enabled IM Fy cM weekday am 00 00 Account 1234 H CM weekday pm M CM weekend Alarm Panel Port come Dialing Disable call waiting I Code to disable call waiting 70 Phone Numbers Dial outside line I Code for outside line 9 Dial 1 for 10 digit numbers E 111 8883 Details i Number 111 9999 FIGURE 64 LS500 Config Tool Central Monitoring Tab 1 Click the Edit button in the Settings panel and check the Enabled box 2 Type the facility s 4 digit account code as assigned by the Central Monitoring company in the Account box Valid characters are the numbers 0 through 9 and the letters B through F This 4 character code is sent with every event to the Central Monitoring company and is used to identify the event s originating Tek CARE500 facility 3 Configure dialing options as needed to disable call waiting to use a prefix to dial an outside line or to dial 7 for 10 digit numbers 4 Click the Apply button to save the new settings 86 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Central Monitoring Select Active Central Monitoring Times 1 Click the Add button in the Schedule panel 2 A window will pop up th
16. 2 00 cescccceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaeeeeeeeeeees 13 Outline of Steps to Complete a New Installaton 32 ee EE 36 Config Tool Buttons EE 45 CHECK In WE TEE 71 Troubleshooting the Tek CARE 500 Wireless Emergency Call System 112 Se EE 121 How to Place and Reset Calls 2 0 2 02 0 ccccccceceseeeeeteseesenedenedencceaecenenseseceeeeeeseees 127 Tek CARE500 Wireless Emergency Call System Ix List of Tables Freet D Tek CARE500 Wireless Emergency Call System List of Figures FIGURE 1 FIGURE 2 FIGURE 3 FIGURE 4 FIGURE 5 FIGURE 6 FIGURE 7 FIGURE 8 FIGURE 9 FIGURE 10 FIGURE 11 FIGURE 12 FIGURE 13 FIGURE 14 FIGURE 15 FIGURE 16 FIGURE 17 FIGURE 18 FIGURE 19 FIGURE 20 FIGURE 21 FIGURE 22 FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26 FIGURE 27 FIGURE 28 FIGURE 29 FIGURE 30 FIGURE 31 Dialog Box Examples EE 3 LS500 Config Tool Title and Menu Bars 4 The LS500 Config Tool File Menu eeessesseeseseeeeenrererrrerrrressssessrrrrererrrrrrrrrernns 4 Button gl E Ve EE 4 LS500 Config Tool Tabs eege Rot ae ee 4 Simple Window Panel EE 5 NC500ESSK Site EE 6 Seven location devices installed across a multi building Tac 11 Nearest neighbor at one buldmg cece eeeeeeeeeee eee eeeeeeeeeeeeeeeetttteeeeteeeeeeeeee 12 Nearest neighbor with additional location devices ne 13 NC501ES Master Station Computer Monitor Keyboard And Mouse 16 NCSIGES Fee
17. 35 LS501 Event Monitor Desktop ICON E 34 FIGURE 36 LS500 Config Tool Desktop con 34 FIGURE 37 LS501 Event Monitor Background Application Wumdow 35 FIGURE 38 LS501 Event Monitor WIENER ee 36 FIGURE 39 LS501 Event Monitor Registers 200 0000 ccccceee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeres 37 FIGURE 40 LS501 Event Monitor COM ao sce cnc octet dee are letedseelnceettectiseel aed eeeeeretciet 37 FIGURE 41 LS501 Event Monitor Window s cca BEE ed deeg 38 FIGURE 42 LS500 Config Tool Startup Wmdow 42 FIGURE 43 LS500 Config Tool Window Default eee e cece eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 43 FIGURE 44 LS500 Config Tool Header 0 cccccccccecceteceeeeseseeeseceeecucneceneeeneeeeeeeeeeeeeeseeeeess 44 FIGURE 45 Example of Edit Indicators nnnnnnnnneneseeeeeerrrerrr nt tn tt trtnentnrerennn nann r nr rrrerrreenn 46 FIGURE Ap NC501ES Master Station Computer Connechons 48 FIGURE 47 NC510 and NC510ES Connectors eee eee e cece ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 49 FIGURE 48 Connections to the NC501ES Master Station Computers Main Connection Panel eise tec ete ocd bac cede e red 50 FIGURE 49 Connections to the NC501ES Master Station Computers EXPANSION POMS EE 51 FIGURE 50 NC510 Programming Connections esssssesseeeeeeeeeeeeeerrrrrreessserrerrrerrrrrrrrrenne 57 FIGURE 51 Config Tool Transmitters Tab ic cecce y a desenavtie ads ett aits dee ENEE ged 58 FIGURE 52 LS501 Event Monitor Ic
18. COMNGURATION EE 107 Print the Central Monitoring Device List 2222222 2 ccceceeeeeeeeeeeeeeeeeeesenesenseceeeeenes 108 Complete the Installation cccssssseeeececccccnnnnensnsesseueeesccesensenaaaaannsssssseseess 109 Remote Device Installation 6 2 cccccceeeceeeseeeseecccceene dene ceeeeeeeneeeneedenedestnesdnenceeedeoces 109 WES ie TS Cal ATOM iacciiccn ds cevecencaresgsseeseeesecete uceegeeceaeeenc een a eE E Ea ETE eaae a 110 Add an LS586 Remote Event Monitor cece cece ee eeeenenneeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeea 114 vi Tek CARE500 Wireless Emergency Call System Table of Contents Using the Ter CARE O00 5s sic 6 sacs eae eee 117 Saving and Retrieving the Configuration ccceeeee cece ee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 118 The S501 Event M n Foie ieni e ege leede eege 119 Using the LS501 Eppes nectar ett egen 120 Place and Reset Calls ec ohionceeee MURR Ree ee ee et 126 Password PrOLeClON EE EE 128 Add a New Resident E 129 Assign a Pendant Transmitter to a Resident 131 Move a Resident to Another ROOM 0 c ccccc hecceeteeeeeeeeeeeeeereeeeeseneeeneecuneces 134 Remove a Resident from the System ce eeeeeeeeeeeeeeeeeeeeeeeeeeee eee eeeeeeeeeeeeeeee 134 Reassign a Pendant Transmitter to Another Resident 135 Disable Supervision of a Pendant Transmtter nna 135 Temporarily Remove a Pendant Transmitter from Use sssosnnnnnnnnnnnnennnnnneneeeeea 136 Delete a Penda
19. Create the data fields that appear in the LS501 Event Monitor e Add and identify equipment e Set up zones for paging locators and transmitters e Assign equipment to defined zones e Add staff information create check in times etc 34 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Programming Tools NOTE A third component of the Tek CARE500 is the LS586 Event Monitor software which is a client of the LS501 Event Monitor that can be installed on other Windows XP computers installed on the facility s network The LS586 Event Monitor gives the facility s staff the ability to monitor traffic send messages to pagers and generate reports Changes to resident information and to system programming are not allowed The Tek CARE500 allows up to nine concurrent LS586 clients See Add an LS586 Remote Event Monitor on page 114 LS501 Event Monitor The software associated with the LS501 Event Monitor must be running on the master station computer before other Tek CARE500 software can be used Double click the LS501 Event Monitor icon to start the program The LS501 Event Monitor background window and the LS501 Event Monitor window appear automatically When hardware has not been connected faults will be displayed in the LS501 Event Monitor window LS501 Event Monitor FIGURE 37 LS501 Event Monitor Background Application Window
20. Smoke Detector TEEN 26 le s LISTS lO e e e a a E E ea a 27 vlas te laon e EAE A EE 28 Weatherproof HOUSING eserse ea geed 28 Single Gang Back let E EE 28 Surface Mount Single Gang Back Box 29 Other e Un ET EE 29 le Ven te EE 30 Overview of the Installation Process ANC TOOIS cccccccccssseesssneeseesnsssseeeeessenes 31 Installati n ee 32 Programming tee EE 34 S00 TEVeMUMONILON cise EEN 35 The Tek CARE 500 LS500 Config Tool 42 iv Tek CARE500 Wireless Emergency Call System Table of Contents System Setup sHAlOW AIC eset ce aes eaten aerate cates daeleeemeca ca dst 47 Install the NC501ES Master Station Computer and NC510ES Receiver 00000011114 50 Add ES Technology to an Existing NC501 or NCSO1A oo e cette eet e eee e teens 52 Step 1 Upgrade the Master Station Computer 52 Step 2 Install New ES Equipment EE 55 Step 3 Reinstall the FA Equipment cccccccccccseesssseesseeeeeeeeeeeeeeeseeeseeaneeaeseess 55 Step 4 Program the FA Transmitters 2 000 000 ccccccccceeeeee eee eeeeeeeeeeeeeaaeaaeeeeeeeeeeeeeeeeeees 56 System Setup Programming Using the LS500 Contig Tool 61 LCA ONS EE 64 Add Proximity Maps EE 64 Define Transmitter Locations cccccececececececcsdeee cena ceteeeeeeeceneedenedenteesdeendcnecenedens 65 FRESIG EE E 67 EECHER ege ee ENEE 70 Check EEN 71 Call Types and Hardware EE 73 EE 76 Rename Delete and Add Zoe 77 Te 78 Enable Paging E 79 Add Be DEE 79 SS tee E
21. Supervision 7 CAP Base 10000 Scope Baud Fast E COMP2 Esc TF Automatic Paging Settings Auto Page E Regenerate seconds 300 E Other Settings Secondary seconds 450 a Global On I Tertiary seconds 600 Global CAP 400 Pager Type New Scope GEO 40A8M Port coma gt Escalation Code Labels A Low EE Echo To Phone Out M B Medium C High D Urgent FIGURE 61 LS500 Config Tool Pagers Tab 78 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Pagers Enable Paging 1 Click the Edit T3 button in the RF Paging Settings panel 2 Check the box next to Enabled 3 For TekTone NC365 A AT and NC369 Paging Transmitters select these protocol settings Base Type Scope CAP base 10000 Scope Baud Fast for 1200 baud pagers Normal for 512 baud pagers 4 Click the Apply button Add Pagers 1 Click the Add button in the RF Pagers panel 2 Type a pager s CAP code in the Details panel and click the Apply button 3 Repeat for each pager Tek CARE500 Wireless Emergency Call System 79 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Staff Staff Use the information in this section to add the staff members who will receive text messages on pagers and to add custom text messages Skip this section if the facility s Tek CARE500 system does not in
22. Technology to an Existing NC501 or NC501A Programming Header N C5 1 0 N we Serial Data Port SER Vs IN 4 GND SER N H OUT i i o Red f Example Inside SF502 To 120 VAC 60 Hz ___ To PC Comm Port __ FIGURE 50 NC510 Programming Connections Tek CARE500 Wireless Emergency Call System 57 Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A 5 Ensure that the master station computer and the LS501 Event Monitor software are running Open the Config Tool software select Load Configuration From System and then select the Transmitters tab 7 LS500 Config Tool Unsaved File Tools Help e Locations Resident e Check In Call Types e Hardware e Zones e Pagers e Staff e Assignments Central Monitoring Transmitters ec Details RA me aj Dev ln use Model i Transmitter ES a FA Enabled M R P East Willowbrook ES Enabled E F501 Transmitter Family E west Willowbrook SFSO1 Dev E Commons Willowbrook SFSO1 In use 5F501 Ignore Tamper 5F502 SF531 Hardware SF529 NC512 soi Model SF501 Used as Call Alarm Device CM weekday am J CM weekend CM weekday pm Interval 5 min E Staff day J Staff eve Skaff rekt et Supervision Timeout 240 min Assignment Location Mobile Resident Aaron Andr
23. Tek CARE500 Wireless Emergency Call System 55 Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A On the Event Monitor Transmitters Register ensure that the Transmitter Family is FA FA and ES devices may be assigned to the same Locations Step 4 Program the FA Transmitters Use this information during a service call when an FA device must be replaced An FA device that has not previously been installed in a Tek CARE500 system must be reprogrammed during installation Each FA device must be physically attached to the NC510 Receiver to be reprogrammed See Figure 50 on page 57 for connections between a transmitter and the NC510 Receiver Follow these steps to reprogram existing FA devices 1 2 3 Locate the device and remove it from its installed location When the new device is not already labeled with its location information label it so that it can be reinstalled in the same location Take the removed and labeled devices to the master station computer for reprogramming Open the NC510 Receiver so that its 3 pin programming header and reset button are accessible Connect either end of the receiver s 12 inch programming cable to its 3 pin programming header in either direction The connector must cover all three pins on the programming header 56 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Hardware Add ES
24. message in the Message box or select a preconfigured message from the drop down box and select a priority Low Medium High or Urgent High and urgent override vibrate setting on pager 3 Click the Send button Tek CARE500 Wireless Emergency Call System 137 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Using the Resident Check In Feature The resident check in feature reduces staff labor from manual up and about resident checks A check in time is a time period during which the system requires a resident to press the room s check in button or activate its motion detector Use SF502ES Wall Mounted Call Transmitters SF529ES Wireless Check In Assistance Stations or SF515ES PIR Motion Detectors At other times the system ignores button presses and motion from check in devices If the check in button is not pressed or the motion detector is not activated during the scheduled time period an Inactivity call appears in the LS501Event Monitor To reset an Inactivity call at the Tek CARE500 master station computer click on the call in the LS501 Event Monitor software and then click the Acknowledge button Pressing the check in button on an SF502ES transmitter or an SF529ES station will also reset an Inactivity call Low Battery Replacement A transmitter sends a Battery Low call to the LS501 Event Monitor when its battery needs to be replaced To clear the call select the call lin
25. obstacles can create uncertain results FIGURE 9 Nearest neighbor at one building As shown in Figure 9 if location device 73 or 76 were to pick up a transmission from transmitter A the signal strength reported by location device 76 should be higher than that reported by location device 73 As additional location devices are used additional accuracy is provided and with enough location devices location on a particular floor in a multi level building could be determined As shown in Figure 10 if location device 76 80 12 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Placing Repeater Locators and 84 were to pick up a transmission from transmitter A it could be assumed that the transmitter is closest to location device 80 WI k 1 a FIGURE 10 Nearest neighbor with additional location devices In a system with a large number of location devices a relatively high resolution could be achieved However using too many location devices could create enough RF traffic that messages might have trouble making it through the network to the receiver TABLE 2 Nearest Neighbor Pros and Cons Pros Cons Can t provide the direction of the end device in proximity to the location device Small level of devel opment effort Physical obstacles can skew Easy to install results Scalable resolution Location po
26. radiation It can be used as a check in device or a security device by monitoring activity FIGURE 31 SF515ES Passive Infra Red Motion Detector Tek CARE500 Wireless Emergency Call System 27 Installation and Service Manual System Components Miscellaneous Miscellaneous Weatherproof Housing The IH511 Weatherproof Housing provides indoor or outdoor mounting of an NC511ES Repeater Locator FIGURE 32 IH511 Weatherproof Housing Single Gang Back Box The IH527 Surface Mount Single Gang Plastic Back Box is used for the SF530ES Room Station the SF527ES SF337C Waterproof Emergency Switch assembly or the SF527ES SF339 Pushbutton Emergency Switch Assembly To flush mount use a plastic box that does not interfere with RF signals a FIGURE 33 IH527 Surface Mount Single Gang Plastic Back Box 28 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Miscellaneous Surface Mount Single Gang Back Box The IH528 Surface Mount Single Gang Plastic Back Box is alower profile box for SF529ES Check In Assistance Stations and SF531ES Emergency Switches To flush mount use a plastic box that does not interfere with RF signals ge FIGURE 34 IH528 Surface Mount Single Gang Plastic Back Box Other Equipment PK510 Power Supply and PC Interconnect Convenient cable assembly that supplies power to the NC510ES Receiver and a serial connection from the NC510ES Receiver to the NC
27. shown in the lower left of the Event Monitor window continue 2 Load the current system configuration into the LS500 Config Tool software This step loads the configuration as it currently exists on the LS501 Event Monitor including residents resident location assignments resident transmitter assignments and transmitters added using the LS501 Event Monitor software e If the LS500 Config Tool is running select File gt Load Configuration From System e If the LS500 Config Tool is not running double click the LS500 Config Tool icon on the desktop and click on Load Configuration From System 3 When the LS500 Config Tool window appears save and back up the new configuration file e Select File gt Save Configuration As and choose a filename such as today s date for the configuration file you are creating By default this file is saved on the NC501ES Master Station Computers hard drive in the C Program Files Tek Tone LS450 Configs directory with a file extension of nc4 If desired you may save this file to another location such as the Desktop NOTE TekTone strongly recommends that you save your configuration whenever it is modified and back up your saved configuration file to a CD R disc or a USB flash drive not included Tek CARE500 Wireless Emergency Call System 107 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Print the Central Monitoring Device List Print
28. start the Tek CARE500 software When it is connected shown in the lower left of the Event Monitor window continue 2 Click on the ES Traffic button at the top of the Event Monitor window The Traffic window will open Select Hide transmitters already in system and Hide supervisions to make new equipment installation easier supervision alarm 1 2010 04 20 11 13 supervision alarm 3 2010 04 20 11 13 supervision low bati 2 2010 04 20 11 13 supervision alarm 1 2010 04 20 11 13 supervision alarm 2 2010 04 20 11 13 FIGURE 67 LS501 Event Monitor Traffic Window 3 Ensure that the battery is installed in the transmitter and activate an alarm or press the transmitter s reset button The traffic window will display the transmitter data NOTE ES transmitters use eight digit alphanumeric Dev s which are automatically entered by the Tek CARE500 software As each transmitter is identified record where each transmitter is to be installed Enter the identification number of each transmitter directly on site blueprints and on the equipment or its packaging Or keep a written list of equipment and locations as part of this process This information will be required when the transmitters are physically installed in their permanent locations 92 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 10 11 12 13 System Setup Programming Using the LS501 Event Monitor Add Trans
29. sufficient to know just the particular building in a multi building facility where a transmitter is located Building B Building A Building D Building C DA FIGURE 8 Seven location devices installed across a multi building facility As shown in Figure 8 if location device 2 or 3 were to pick up a transmission from a transmitter it could be assumed the transmitter was activated in building B Likewise if location device 5 6 or 7 were to pick up a transmission from a transmitter it could be assumed that the transmitter was activated in building D This system is relatively simple but as Figure 8 shows not very precise Tek CARE500 Wireless Emergency Call System 11 Installation and Service Manual Introduction Placing Repeater Locators TABLE 1 RF Signal Pros and Cons Pros Cons Simple Very low resolution Cant provide the direction of the end device in proximity to the location device Very low level of development effort Physical obstacles can skew Easy to install res lts Nearest Neighbor Fairly high resolution can be achieved using the nearest neighbor method but a large number of location devices must be used Using the nearest neighbor method location devices provide the signal strength of each transmission to an application and the application then uses the signal strength to determine the location device nearest the transmission As with the previous method physical
30. the Play Sounds box in the Sounds panel The default is to play a sound over the PC s speakers whenever a call is displayed Click the OK button to save the new annunciation settings 150 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using an LS586 Remote Event Monitor Clear a Monitor Fault A monitor fault occurs at the NC501ES Master Station Computer when a Remote Event Monitor PC closes its copy of the LS586 Remote Event Monitor software Monitor faults can only be cleared at the master station computer To clear a monitor fault select System gt Redetect from the LS501 Event Monitor s menu bar LS586 Event Monitor Reporting System The LS586 Event Monitor s Reporting System operates in the same manner as the LS501 Event Monitor s Reporting system Refer to Tek CARE500 Reporting System on page 142 for instructions Text Message The system must have an NC365A Paging Transmitter or an NC369 Paging Transmitter and TekTone pagers to send text messages pages Paging must also be enabled using the LS500 Config Tool see Pagers on page 78 and pager CAP codes and staff must be added see Staff on page 80 When equipped with paging equipment and properly customized the Tek CARE500 will automatically send a text message to staff pagers in response to a resident call To send a manual text message to one or more staff pagers 1 Click on the Text Message button 2
31. the three factors this is the hardest to control Many physical objects have an effect on RF signal propagation and must be considered when attempting to determine location Wireless sensor networks use a number of methods to deal with physical obstacles and interference but the nature of signal reflection and absorption can present problems for establishing location networks To establish a reliable method of determining location the effect of physical objects on RF energy must be considered When Radio Signals Encounter Obstacles RF signals will either pass through obstacles with little signal loss be reflected by obstacles or be absorbed by obstacles When RF waves are transmitted the RF signal propagates in all directions Because RF signals travel along multiple paths simultaneously they encounter a variety of obstacles along the various routes Three things can happen to an RF transmission when it encounters a physical object e The transmission can pass through the object with little power loss e the transmission can be absorbed e the transmission can be reflected The reaction of the RF transmission depends on the material of the physical object Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Placing Repeater Locators Transmission with Minimal Loss Although every material absorbs or reflects some of the RF energy some materials absorb so little that there is no noticea
32. to as the LS501 Event Monitor The first window is called the LS501 Event Monitor this software runs in the background It does not need to remain visible on the compuer s screen as it functions and can be minimized All events related to the Tek CARE500 system are listed on this screen as they are received by the system The second window is labeled Tek CARE 400 Tek CARE 500 This window provides the interface between the information collected by the software and the user This is the window that is used by the facility s staff to monitor calls and add transmitters during installation After the Event Monitor window is open click the Registers button to display the panels described in the following table TABLE 8 Registers EI Panel Contents Residents Contains data about each resident The fields are added using the Config Tool during installation Transmitters Contains factory defined data fields for each trans mitter and receiver Use this window to capture Dev s and define the transmitter or receiver to the Tek CARE500 Staff Contains staff detail fields that can be used when entering staff member names to the system Used only when the system includes pagers Staff Groups Allows assignment of staff members to specific groups for example Nurses Aides Maintenance Housekeeping etc Used only when the system includes pagers Assignments Allows creation of staff assignments These are used to assign
33. will pop up warning that a transmitter will be deleted Click the OK button to completely remove the transmitter from the system 136 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Send a Text Message To send text messages pages The system must have the following equipment and settings e NC365A Paging Transmitter or an NC369 Paging Transmitter and TekTone pagers e Paging must be enabled using the LS500 Config Tool see Pagers on page 78 e Pager CAP codes and Staff information must be added see Staff on page 80 When equipped with paging equipment and properly customized the Tek CARE500 will automatically send a text message to staff pagers in response to a resident call Ml Text Message Staff Staff Groups Staff Types a Jl OS E None E CO Samuel Smith CNAs x Tara Thomas Week Day x L2 Uriah Unger Week Eve SL Velma Vance Week Night Ward Webster Weekend Day Xaria Xadrian Weekend Night Yves Yardley Zelda Zachery Quentin Quinn III m m LI LI LJ LI LI m E E all None al None Message attend immediately Priority Low C Medium High Urgent Send Cancel FIGURE 92 Send a Text Message To send a manual text message to one or more staff pagers 1 Click on the Text Message button 2 In the window that pops up select the staff members staff groups or staff types to page Type a custom
34. 0 SF502 Timeout 120 min E 4200 SF531 4300 SF529 a500 NC512 Battery Low M B2365EDB SFSO1 KA 4 Assignment Resident Aaron Andrews Battery Connected FIGURE 73 Example of an Alarm from an Assigned Pendant Transmitter 7 Repeat to assign another transmitter Tek CARE500 Wireless Emergency Call System 99 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Assign Check In Times to Check In Transmitters Assign Check In Times to Check In Transmitters The installer can complete this step now or it can be completed by the facility staff after the system is physically installed A check in time is a time period during which the system requires a resident to press the room s check in button or activate its motion detector Use SF502ES Wall Mounted Call Transmitters SF529ES Wireless Check In Assistance Stations or SF515ES PIR Motion Detectors If the check in button is not pressed or the motion detector is not activated during the scheduled time period an Inactivity call appears in the LS501Event Monitor Follow these steps to assign check in times to check in transmitters using the LS501 Event Monitor 1 Click on the Transmitters tab in the Registers 2 Click on the Dev of a check in transmitter in the list at the left Refer to your completed programming worksheet to determine which resident s room the transmitter is located in SF502ES Wall Mounted Call T
35. 1 Event Monitor Icon Tek CARE500 Wireless Emergency Call System 37 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools After the system loads the LS501 Event Monitor click on the Registers button to open the programming and site information registers At this point the display on the control panel will resemble the figure below Menu and sO ISi Tek CARE 400 Tek CARE 500 t Button Bars System Reporting Help ee EI CW Text Message LO Fa traffic PA ES traffic i Registers Call Type Call Display Register Tabs Gm Residents Transmitters staff Staff Groups Assignments Details Find Resident Locations Transmitters H Aaron Andrews EI Resident Information Register Panels Ze EE a KEE Phone 111 1111 B Foster Flynn De Ee Medical Info E Henry Harris Connected FIGURE 41 LS501 Event Monitor Window The main components of the event monitor s window are listed here e Menu Bar Menu items are available to clear a monitor fault System menu to exit the Event Monitor program System menu to Launch Reporting Reporting menu to view the Low Battery Report Reporting menu and to view the software version number Help menu e Button Bar This bar includes buttons used to silence or unsilence non emergency call tones show transmitter information resident information or location of a call displayed in the Event Monitor acknowledge cancel
36. 501ES Master Station Computer RP501 Replacement Accessory Kit Replacement necklace and belt clip for the SF501ES and SF501 2ES call transmitters RP503 Small Wristband Wristband for the SF501ES call transmitter Fits 5 to 6 1 2 wrists RP504 Large Wristband Wristband for the SF501ES call transmitter Fits 6 1 2 to 8 wrists Tek CARE500 Wireless Emergency Call System 29 Installation and Service Manual System Components Battery Information Battery Information BA501 Replacement Battery for SF501ES BA502 Replacement Battery for SF502ES BA511 Backup Battery for NC511ES 30 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 3 Overview of the Installation Process and Tools To install the Tek CARE500 the hardware must be physically installed and the software must be programmed to meet the requirements set by the facility The bulk of the software setup for a new installation can often be completed in the installing company s workshop or the programming can be completed on site How the installation is completed will depend upon many factors including e size of the facility e amount and types of devices to be installed e convenience for the installer and for the staff and residents at the facility Tek CARE500 Wireless Emergency Call System 31 Installation and Service Manual Overview of the Installation Process and Tools Installation Process Installation Pro
37. 510 FA Receiver 3 NC365A or NC369 Paging Transmitter 4 NC502 PC Alarm Panel FIGURE 49 Connections to the NC501ES Master Station Computer s Expansion Ports 4 When the system includes pagers connect the NC365A or NC369 Paging Transmitter to the NC501ES Master Station Computer s top right serial port 5 If the system includes Central Monitoring connect the NC502 PC Alarm Panel to the NC501ES Master Station Computer s bottom left serial port 6 Connect the NC501ES NC510ES and any other equipment that requires a 110V connection to a power source using the PK250B UPS NOTE TekTone strongly recommends the use of the PK250B UPS Use of the PK250B provides assurance that the system will remain operational in the event of a short term commercial power failure It also acts as a buffer from power surges Use the LS500 Config Tool and the LS501 Event Monitor to customize the system following the instructions in System Setup Programming Using the LS500 Config Tool on page 61 and System Setup Programming Using the LS501 Event Monitor on page 91 Tek CARE500 Wireless Emergency Call System 51 Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A Add ES Technology to an Existing NC501 or NC501A The steps to follow when adding ES technology to an existing Tek CARE500 are provided here NOTE As long as FA equipment remains in the system an
38. 6 Remote Event Monitor on page 114 Tek CARE500 Wireless Emergency Call System 33 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools Programming Tools The LS500 Config Tool and the LS501 Event Monitor are used to set up and use the Tek CARE500 These software tools come from the factory pre installed on the NC501ES Master Station Computer Use the desktop icons that appear on the monitor s screen to access the software FIGURE 35 LS501 Event Monitor Desktop Icon y FIGURE 36 LS500 Config Tool Desktop Icon 4 The LS501 Event Monitor software is the primary interface between the end user and the Tek CARE500 Staff members at the facility will access the LS501 to monitor calls that are placed from wireless transmitters to send pages to the staff and to generate reports During installation of the Tek CARE500 the LS501 Event Monitor is also used to capture transmitter information device numbers and to assign transmitters to locations NOTE Reminder To appear in the Event Monitor changes made using the Config Tool must be saved and committed The LS500 Config Tool is used during installation to configure the Tek CARE500 for use The Config Tool is not generally used by the facility s staff unless that user is a system administrator who is familiar with the Tek CARE500 and its requirements The LS500 Config Tool is used during installation to e
39. Another Room To move a resident from one room to another room 1 In the LS501 Event Monitor click on the Registers button and then click on the Residents tab Click on the Locations tab in the Residents Details panel Click on the resident s name in the list on the left side of the Residents Register and then click on the Edit button in the Residents Details panel Click on the resident s former room number in the list of locations and then click on the Delete button on the Locations tab Repeat to remove additional former locations Click on the Add button on the Locations tab A window will pop up that lists all locations in the system Select the resident s location room from the list and click the OK button To select multiple locations hold the Ctrl key down and clickeach location before clicking the OK button If desired choose a default location from the drop down box this location will be displayed when a call is placed from the residents SF501ES or SF501 2ES Pendant Transmitter Click on the Apply button in the Residents Details panel Remove a Resident from the System To completely remove a resident from the system 1 2 In the LS501 Event Monitor click on the Registers button and then click on the Residents tab Click on the resident s name in the list on the left side of the Residents Register and then click on the Delete button on the Residents tab An al
40. E e EEN 5 Boxes Buttons and S6roll TEEN 5 Installation Prerequisites EEN 6 PIACING Bee 7 Fre Space EE 7 PRP SIQM EH ANOS eo 35 ER 7 Realistic RF Expectations ee Eege dE aces ade 10 Methods of Determining Location s c c ccecccdeceeeeeneedeeeeedeeeseneedeeseeceeeesens 10 Site Preparation and Wiring Requirements nnnsseeseeeeseenererrttrr rt rtrtrnnnnnnennnnn rnnt enee 14 Tek CARE500 Wireless Emergency Call System iij Table of Contents System Components coset ee 15 Waster re EE 16 MASTS are 16 PRECGEIVOES eieiei geen hut vad ath geet EAE AE 17 Paging Reie Cu EE 18 Alarm Pel HE EE 18 Optional Receivers ANd Pagers A 19 Remote LCD REC 6IVER EE 19 Eeer 19 MAN un 20 Repeater Locator EE 20 Wall Mounted Call Transmtter nrnna nt nnrtnnrennnnnnnnn rrn rn nn nnereenne 21 Water Resistant Single Button Pendant Call Transmitter 0 ee eeeeeeeeereeees 21 Water Resistant Dual Button Pendant Call Transmitter ccceeeceeeeeeeeeeeees 22 Door Window Egress Transmitter eee eee eeeeeeeeeeeeeeeeeeee este ee errr eee tte eeteeeeeeeeeee 22 NO NC Universal Contact Transmitters cccccceeecccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaes 23 Wirel ss Support Oe e cepen nettene E 23 Wireless Resident Check In Assistance Call Station ccecceceeeeeeeeeeeeeseeeeees 25 ROOM SLALOM EE 25 Wireless Emergency Zawttch euerg derer ege eceetnss dieeeteceeteeesbeet nt Eug det ee doe 26
41. EE 133 Send a Ee EE 137 LS501 Event Monitor and Reporting Men 142 The Tek CARE500 Report Main Screen cccccccccseesseeeseeeeeeeeeeeeeeeeeeeenees 143 Report Options Screen EE 145 LS586 Remote Monitor Screen ecceeeeceeeeeeeeeeseeeeeeseeeseessenceeeees 147 Annunciation Settings ssis greene aie tei E E Ea i 150 Tek CARE500 Wireless Emergency Call System xiii List of Figures Femme Xiv Tek CARE500 Wireless Emergency Call System 1 Introduction The Tek CARE500 Wireless Emergency Call System with EchoStream Technology is the newest Tek CARE500 system it handles both Frequency Agile FA and EchoStream ES devices This installation and operations manual provides information about the installation and use of the Tek CARE500 Wireless Emergency Call System with EchoStream Technology It also contains information about adding ES technology to an existing FA system For information about installing a Tek CARE500 Wireless Emergency call system with FA technology only refer to the IL880 installation manual The information in this manual is organized as follows Introduction beginning on page 1 provides e document information e installation prerequisites e information about determining the locations in which repeater locators will be placed e site preparation and wiring requirements System Components beginning on page 15 lists and describes the available TekTone system componen
42. In the window that pops up select the staff member s staff groups or staff types to page Type a custom message in the Message box or select a preconfigured message from the drop down box and select a priority Low Medium High or Urgent High and urgent override vibrate setting on pager 3 Click the Send button Tek CARE500 Wireless Emergency Call System 151 TekCARE 500 Users Guide Using the Tek CARE500 Using an LS586 Remote Event Monitor 152 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide
43. NC510 Receiver must remain connected to the master station computer To add ES equipment to an existing system an NC510ES Receiver must also be connected Both receivers run simultaneously Step 1 Upgrade the Master Station Computer FA master station computers are made compatible with the new ES components by either replacing the master station computer or installing a software upgrade 1 Determine the release level of the existing master station computer The NC501 Master Station Computer must be replaced by a new NC501ES It is not compatible with the technology used by ES components The NC501A Master Station Computer requires a software upgrade To purchase the upgrade order part number LS501ES or contact TekTone sales for more information To replace an NC501 Master Station Computer All existing data must be re entered Data re entry to the NC501ES can be completed manually or a copy of the current NC501 database can be sent to TekTone for conversion To have TekTone convert an NC501 database to the NC501ES software contact TekTone sales and order part number LS501UP and a new NC501ES Master Station Computer To perform the LS501UP data conversion TekTone requires copies of these files found on the current NC501 Master Station Computer e C Tek CARE500 data nc500 fdb e C Tek CARESO0 bin cfg xml e C Tek CARESOO addons Central Monitoring DB FDB only exists if Central Monitoring has been configured Shut d
44. Ok Cancel FIGURE 66 Password Manager 2 Click the Add button type a password and click the OK button Repeat to add more passwords Passwords can contain letters and numbers and are not case sensitive An Administrative password is required in order to create User passwords 3 Uncheck the Allow Access By Default box to require passwords 4 Click the OK button to save the new passwords Tek CARE500 Wireless Emergency Call System 89 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Save and Implement the Custom Configuration Save and Implement the Custom Configuration The programming so far has been created offline using the LS500 Config Tool software In this step a copy of the custom configuration is saved on the hard drive of the NC501ES Master Station Computer and the configuration is uploaded Committed to the Tek CARE500 network for use by the LS501 Event Monitor software Save the Custom Configuration 1 Select File gt Save Configuration to save changes 2 Select File gt Consistency Check to run the consistency check 3 Fix any issues and then select File gt Save Configuration to save changes Commit the Configuration to the Tek CARE500 Network 1 Select File gt Commit Changes to update the Tek CARE500 LS501 Event Monitor software with the customized programming 2 Wait for the Commit Successful message to appear 3 Shut down the LS500 Config Too
45. SMTWTFS 06 00 07 30 SMTWTFS 06 30 08 00 SMTWTFS 05 00 08 00 MTWTF 05 00 09 00 S S NOTE Check In times do not have to be in one hour increments when the facility s staff chooses to tell residents to check in by a specific time for example by 11A M a range of time with an early morning start and an 11A M end time can be set up Tek CARE500 Wireless Emergency Call System 71 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Check In S500 Config Tool Unsaved File Tools Help e Locations Residents Transmitters 1 Call Types e Hardware e Zones e Pagers e Staff e Assignments Central Monitoring Check In Times Start Time it Week Days SMTWTFS SMTWTFS MTWTF SMTWTFS SMTWTFS P Time Interval Start Time 05 00 End Time 06 00 PE al a DN Sunday Monday DN Tuesday wednesday DR Thursday DR Friday D Saturday FIGURE 57 LS500 Config Tool Set Up Resident Check In Times Check in times are set up using the Check In tab on the LS500 Config Tool and activated in the Event Monitor Click the Check In tab then follow these steps to create check in times 1 2 G i Click the Add button in the Check In Times panel Using 24 hour Military time enter a Start Time and an End Time in the Details panel Midnight is 00 00 Start and End times must be at least 10 minutes apart Use the check boxes to sele
46. TekTlone SOUND amp SIGNAL eg Communications for today and tomorrow Distributed by Alpha Communications 42 Central Drive Farmingdale NY 11735 1202 Phone 631 777 5500 Fax 631 777 5599 Website www AlphaCommunications com Email info alphacommunications com TOLL FREE Technical 1 800 666 4800 IL881 SECTION E Rev 1 06 2010 Tek CARE 500 Wireless Emergency Call System with EchoStream Technology Installation and Operations Manual TekTone has designed Tek CARE 500 to work as a system It s master st ation computer has been carefully designed and matched to work with Tek CARE 500 wireless and wired peripherals TekTone will not warrant or support components of Tek CARE 500 that are purchased separately unless the components are add ong to previously sold gystems TekTone will also not warrant or support a system that is a mix of TekTone and Non TekTone parts unless prior permission has been obtained A site survey must be performed and submitted befor e ordering a Tek CARE 500 system In order to track our systems and to inform facilities of software upgrades full site information site name address and phone numb er will be re quired when or dering Site information and master station computer warranty numbers will also be required when requesting technical support Installation and Operations Manual Copyright 2003 2010 TekTone Sound amp Signal Mfg Inc All right
47. Transmitters on page 70 e Check In on page 71 e Call Types and Hardware on page 73 e Zones on page 76 e Pagers on page 78 e Staff on page 80 e Assignments on page 83 e Central Monitoring on page 85 Buttons The buttons shown in the following table are used to add modify and delete items entered in the Config Tool s window or to cancel data entry prior to saving TABLE 5 Config Tool Buttons Button Function Add another item Delete the selected item Edit the selected item Apply the changes made to the selected item Cancel the changes made to the selected item OAO O Tek CARE500 Wireless Emergency Call System 45 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools S500 Config Tool Unsaved e Check In Call Types e Hardware e Zones e Pagers e staff e Assignments e Central Monitoring ada File Tools Help e Locations Reside Transmitters Un use Model SFSO1 SFSO1 SFSO1 SFS01 SFS02 5F531 5F529 NCS12 When editing the borders of the panel being edited and the icon on the current tab turn red When a red border is placed around a data entry panel Apply Edit or Cancel must be clicked before information can be added or changed in any other panel Inovonics Le eee alll P a East Willowbrook West Willowbrook Commons Willowbrook FA Enabled 7 ES Enabled E Transm
48. URE 75 FIGURE 76 FIGURE 77 FIGURE 78 FIGURE 79 FIGURE 80 FIGURE 81 FIGURE 82 FIGURE 83 FIGURE 84 FIGURE 85 FIGURE 86 FIGURE 87 FIGURE 88 FIGURE 89 FIGURE 90 FIGURE 91 FIGURE 92 FIGURE 93 FIGURE 94 FIGURE 95 FIGURE 96 FIGURE 97 List of Figures Add Locations Pop Up WindOWw EE 96 LS501 Event Monitor Transmitters Tab 97 Assign a Pendant Transmitter to a Resident 98 Example of an Alarm from an Assigned Pendant Transmtter 99 Assign Check In TIMES eege ae 101 Assign a Transmitter to a ZOme 2 cccccec cecccececeeeenceeeeeeedeceseeeeeeseeneeeeseeseneees 102 Defekt EE 103 Create Staff Groups EE 104 Create EE 106 LS501 Event Monitor CON sst eege ged 110 LS501 Event Monitor EE 111 LS501 Event Monitor Locations on a Proximity Map 111 LS586 Remote Event Monitor Connection Settings cece 115 LS501 Event Monitor Background Application Vumdow 120 LS501 Event Monitor Window c s s c cseetceeeeneeeeeeeeeeseeeteeeeeeeeesnenceeeees 120 LS501 Event Monitor Registers c cccdedeeeeeteeeeeeteeeeeeeeeeseeeneceeecnss 122 LS501 Event Monitor ICON EEN 122 LS501 Event Monitor Window 2 2 c 22 22 seecceeeeeeeeeeteeseeeeeeeeneeseenecteceeses 123 Add New EEN 129 Add Resident s bocation 22i26n 08 ial ieee ee als 130 Assign Pendant to keelen occctacccneclenczect ged ocnecnneanctcesenenteeteseerenenvereee Mee leceees 131 Traffie POD UD SClESM
49. a Pendant Transmitter Delete a Pendant Transmitter from the System Send a Text Message Using the Resident Check In Feature Low Battery Replacement Missing Transmitters Tampered Transmitters The LS586 Remote Event Monitor Screen Menus Buttons Clear a Monitor Fault Save and Back Up the Current Configuration Reload a Previously Saved Configuration e Tek CARE500 Reporting System Low Battery Report Launch Reporting About Datasets Creating a Report Report Options Data Backup e Using an LS586 Remote Event Monitor LS586 Event Monitor Reporting System Text Message Tek CARE500 Wireless Emergency Call System 119 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Using the LS501 Event Monitor The software associated with the LS501 Event Monitor must be running on the master station computer before other Tek CARE500 software can be used Double click the LS501 Event Monitor icon to start the program These windows appear automatically FIGURE 83 LS501 Event Monitor Background Application Window Tek CARE 400 Tek CARE 5OC EN System Reporting Help x Text Message K F traffic vy ES traffic La Registers Call Type Residents SSS EE Connected FIGURE 84 LS501 Event Monitor Window 120 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor When opened there are two windows that are referred
50. a zone in the facility or a pager CAP code If desired assign a staff type L1 L2 L3 or leave the default None Check the Active check box 80 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Staff 4 Select a pager to assign to this staff member and click the Apply button 5 Repeat this procedure to add each staff member Create Staff Groups Skip this step if the facility s Tek CARE500 system does not include pagers Staff Groups may be added now using the Config Tool or later by facility staff using the Event Monitor A staff group is a group of staff members that have similar characteristics for example they work the same shift cover the same zone are all nurses or are all aides A staff member can be added to multiple staff groups Staff groups are used to send custom text messages to the pagers of a specific group of staff members They may also be used to create assignments for automatic text messages 1 Click the LS500 Config Tool Staff tab 2 Click on the Add button in the Staff Groups panel and type a name for the group 3 Select one or more staff members to add to the group and click on the Apply button 4 Repeat this procedure to add another staff group Add Custom Text Messages The system includes several standard text messages that can be sent to pagers Custom text messages can also be ad
51. agers fusion d SS FIGURE 14 NC369 Paging Transmitter Alarm Panel The NC502 PC Alarm Panel is used to send alarms to a central monitoring station This device provides the interface between the master station computer and telephone service It requires a separate telephone line POTS that is not connected to the facility s existing telephone system or PBX FIGURE 15 NC502 PC Alarm Panel 18 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Optional Receivers and Pagers Optional Receivers and Pagers Remote LCD Receiver The NC505ES Remote LCD Receiver is used to connect external dome lamps and dialers to the system providing an additional annunciation path to the normal Tek CARE500 screen The NC505ES is not dependant upon the NC501ES Master Station Computer and does not annunciate signals from the NC510ES Receiver e inovonics e Ir e EchoStream zer FIGURE 16 NC505ES Remote LCD Receiver Pager The NC399P Alphanumeric Pager receives automatic and manual paging messages from the Tek CARE500 system via the NC365A or NC369 Paging Transmitter FIGURE 17 NC399P Alphanumeric Pager Tek CARE500 Wireless Emergency Call System 19 Installation and Service Manual System Components Transmitters Transmitters Install the equipment described in this section in locations such as resident s rooms common areas and hallways
52. allation of the software upgrade e Run the new license installation file on the NC501A master Station Computer e Start the new LS501 Event Monitor e Start the new LS500 Config Tool Select the Open Configuration option browse to the file previously saved on the master station computer s desktop and click Open e Click on the Transmitters tab to open the Config Tool Transmitters panel Check the FA Enabled check box e Save the configuration with a new name Then select File gt Commit Configuration to System to send the changes to the Tek CARE500 network See Save and Implement the Custom Configuration on page 90 for more information e Verify that the FA components of the Tek CARE500 system are operating as expected If any components must be reprogrammed follow the instructions in Step 3 Reinstall the FA Equipment and Step 4 Program the FA Transmitters before proceeding e Go to Step 2 Install New ES Equipment 54 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A Step 2 Install New ES Equipment e Ensure that the LS501 Event Monitor and the LS500 Config Tool are running on the NC501ES Master Station Computer NOTE To start the Config Tool after the software has been upgraded or the master station computer has been replaced click on the Config Tool Icon then choose Load Configuration From System
53. amp Bath S Monitor Request Name Al Calls 15024 soia fall mM None e No Call Routine Details me Staff F Call Definition Dome Duty Monitor Cord Out Code Blue Emergency StfEmg L1 Present L3 Present L2 Request ISO 1A ISO 2A ISO 3A DIN Out JK4 DIN Out BedEma Inactivity PrsAtta Help Alarm PrsAtt Bed Exit Emergency 2 Bath Stat L2 Present L1 Request L3 Request 150 1B 150 2B 150 38 JK4 Cord Out Bed Out Attended Routine Aux Priority Aux MonReq Security Priority Test Long Name Code Blue Short Name Code Priority 200 Call Class Standard LED Settings Call LED FAST Peripheral LED FAST Duty Toning FAST Dome Lights CEEE EE MMMM KKK Blue FAST_ALT white OFF Red FAST EEEKEERKEKEEEEEEKEEEKEE Green Amber Yellow Audio File Track Track 3 Interval Options Silenceable Attended Force Domes RF Page Level Urgent Central Monitoring Code 000 FIGURE 58 LS500 Config Tool Call Types Tab Tek CARE500 Wireless Emergency Call System 73 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Call Types and Hardware The LS500 Config Tool s Hardware tab is used to change or add station specific behaviors For example an SF502ES can be a Call Alarm Device o a Check In Device Use this tab to assign a Station Behavior to the NC only input of SF525 2ES Universal Contact Transmitter
54. arm window will pop up with a warning that a resident is to be deleted Click the OK button to completely remove the resident from the system 134 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Reassign a Pendant Transmitter to Another Resident When an SF501ES or SF501 2ES Pendant Transmitter is assigned to one resident and must be reassigned to another resident 1 2 Click on the Registers button click on the Residents tab and then click on the Transmitters tab in the Residents Details panel Click on the current resident s name in the list at the left and note the pendant transmitter s Dev Click on the Transmitters tab click on the Transmitter tab in the Transmitters Details panel and then click on the pendant transmitter s Dev in the list at the left Click on the Edit button in the Transmitters Details panel scroll down to the Resident drop down box which shows the current resident s name select the new resident s name and click the Apply button Place a call from the transmitter and verify that the current residents name appears in the Event Monitor Cancel the call Disable Supervision of a Pendant Transmitter This feature is available only for pendant transmitters When supervision is disabled on a transmitter the Tek CARE500 will not receive supervisory signals from that transmitter including missin
55. aron Andrews 1001 Willowbrook 00011 B2F73B7D SF527 Angela Andrews Aaron Andrews 1001 Willowbrook Produced by Tek CARE 500 Si Done Cl My Computer FIGURE 65 Central Monitoring Device List To create the device list 1 Click the Tools menu at the top of the LS500 Config Tool and then select Central Monitoring Device List 2 In the window that pops up select which options to include Show Residents Show Locations Include Devices Not Currently Monitored and Include Devices Not Currently in Use Then click the OK button 3 The device list will appear in a browser window Print the list and provide it to the Central Monitoring company 88 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Password Protection Password Protection Use the information in this section to set up password protection When password protection is turned on a password must be entered in the LS501 Event Monitor software before resident transmitter zone staff staff group or staff assignment information can be added deleted or edited Calls and reports remain fully functional The password manager is accessed from the LS500 Config Tool Menu bar Follow these steps to add one or more passwords 1 Select Tools gt Password Manager to open the password manager Password Manager Admin Password ADMIN T Allow Access By Default Passwords TEKTONE
56. at lists the previously created shifts plus an Always shift Select a shift during which Central Monitoring is to be active and click the OK button 3 Repeat to add another shift to the list Create the Central Monitoring Company s Phone Number List When sending an event the LS501 Event Monitor tries each telephone number in order and uses the first one that connects If that telephone number stops working the Event Monitor continues through the list until it finds another working number retrying once per minute until it connects 1 Click the Add button in the Phone Numbers panel Type the Central Monitoring company s telephone number and click the Apply button Repeat to add another phone number to the list 2 To change the phone number sequence click on a phone number and then click the up and down arrows at the right to move the phone number up or down in the list Create the List of Locations to be Monitored If a location is not in the Locations list events from that location will not be transmitted to the Central Monitoring company 1 Click the Add button in the Locations panel 2 A window will pop up that lists the locations in the facility Select the locations rooms to monitor from the list and click the OK button To select multiple locations hold the Ctr key down and click each location before clicking the OK button Check the settings To ensure that Central Monitoring will work
57. ave the db extension and are stored in the C Program Files TekTone NC470 Data subdirectory on the Tek CARE500 master station computer To back up datasets copy the db files to a CD R disk or a USB flash drive not included Do not copy the newest two datasets while Tek CARE500 is running To restore datasets copy the db files from the backup media CD R or USB flash drive to the C Program Files TekTone NC470 Data directory on the Tek CARE500 master station computer 146 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using an LS586 Remote Event Monitor Using an LS586 Remote Event Monitor The LS586 Remote Event Monitor software is used to connect additional personal computers PCs running Microsoft Windows to the Tek CARE500 via the facility s LAN local area network The software provides real time monitoring of all system activity creates reports using a web browser and plays call tones via the PC s speakers if this option is selected The LS586 Remote Event Monitor software may be installed on up to nine of the facility s PCs To start the LS586 Event Monitor software on a networked computer click on the LS586 Event Monitor Icon NOTE The LS586 Remote Event Monitor software is a supplemental system moni toring tool and must not be used as the primary means of annunciation for the Tek CARE500 To respond to calls staff must have access to certain features
58. ball point pen to depress the button To place a call press the large call button for one second FIGURE 20 SF501ES Water Resistant Single Button Call Transmitter Tek CARE500 Wireless Emergency Call System 21 Installation and Service Manual System Components Transmitters Water Resistant Dual Button Pendant Call Transmitter The SF501 2ES Water Resistant Dual Button Pendant Call Transmitter is a pendant transmitter with attachable necklace and belt clip The SF501 2ES places an alarm signal that can be reset only by pressing the reset button on its reverse side The reset button is small and is recessed into the casing Use a blunt instrument such as a ball point pen to depress the button To place a call press both call buttons simultaneously for one second FIGURE 21 SF501ES 2 Water resistant Dual Button Call Transmitter Door Window Egress Transmitter The SF520ES Door Window Egress Transmitter is used to monitor door and window activity It may be used as either NO or NC to allow for a variety of applications Alarms are either automatically reset when returned to a normal state or are reset at the NC501ES Master Station Computer depending upon programming FIGURE 22 SF520ES Door Window Egress Transmitter 22 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Transmitters NO NC Universal Contact Transmitters The SF525ES and SF525 2ES Universal Contac
59. ble difference Typically these are dry materials including air wood glass plastic and drywall For most purposes these materials can be ignored when considering your RF environment Although most windows cause an insignificant power loss and can be ignored most walls will cause some noticeable loss A wall constructed solely of drywall would be insignificant but most are constructed of a variety of materials including cement that absorbs RF signals and metal that reflects them Absorption The materials that absorb RF transmissions are typically wet materials The absorption is rarely complete some measure of the RF energy will pass through the obstacle it will just be reduced in power These materials include vegetation earth brick or concrete and people or animals It is particularly important to consider people when discussing handheld devices as the signal will be dramatically decreased if it has to pass through the person activating the pendant Larger trees will cause greater loss than smaller trees Likewise trees with dense foliage will cause greater loss than trees with little or no foliage Loss caused by walls will vary greatly Mirrored walls will cause greater loss than normal interior wall as will most kinds of exterior walls especially stucco Concrete and steel reinforced floors will create a much greater signal loss than wood floors Reflection Metals can reflect RF signals with little loss of signal powe
60. ble only on the NC501ES Master Station Computer These features include the ability to clear calls from some transmitter types to view resident and transmitter information and to view call locations Therefore locate the NC501ES Master Station Computer in an area where primary caregiving staff has full access aede a omin a dra tal a Size Sopra WEE RE wf zw ww mg FIGURE 11 NC501ES Master Station Computer Monitor Keyboard And Mouse 16 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Master Controls Receivers The NC510ES Receiver connects directly to the master station computer The receiver transfers information received from ES transmitters in the field to the Tek CARE500 Master Station Computer n gt Sj y eun INOVONICS SA A o Ka EchoStream Network Coodinater Sen FIGURE 12 NC510ES Receiver The NC510 Receiver transfers information received from FA transmitters in the field to the Tek CARE500 Master Station Computer FIGURE 13 NC510 Receiver Tek CARE500 Wireless Emergency Call System 17 Installation and Service Manual System Components Master Controls Paging Transmitter When paging is a required part of a facility s system the NC365A or NC369 Paging Transmitter is connected directly to the NC501ES Master Station Computer The paging transmitter enables automatic and manual staff paging when used with NC399P P
61. cess The following table provides a basic outline of the steps to be followed when installing a new Tek CARE500 and its remote equipment also included are references providing the location of the instructions for completing each step TABLE 3 Outline of Steps to Complete a New Installation Instructions are found here Set up head end equipment Install the NC501ES Master Station Computer and NC510ES Receiver on page 50 Tool System Programming with the LS500 Config System Setup Programming Using the LS500 Config Tool on page 61 Add Locations Locations on page 64 Set Up Resident Information fields and add Residents Residents on page 67 Enable FA and or ES Transmitters on page 70 Set up Check in Times Check In on page 71 Set Up Call Types Call Types and Hardware on page 73 Set Up Hardware Types Call Types and Hardware on page 73 Set up Zones Zones on page 76 Set up Pagers Pagers on page 78 Set Up Staff Staff on page 80 Staff Assignments Assignments on page 83 Set up Central Monitoring Central Monitoring on page 85 Set up Password Protection Password Protection on page 89 Save the Configuration Save and Implement the Custom Configuration on page 90 System Programming with the LS501 Event System Setup Programming Using the LS501 Event Monitor Monitor on page 91 Add Transmitte
62. choking if it is pulled tight Place Call Press and hold the large button on the front of the transmitter for at least 1 second The SF501ES transmitter will transmit the call and its call assurance LED will blink rapidly Using the Tek CARE500 Using the LS501 Event Monitor Reset Call Use a ballpoint pen or similar device to press the recessed black button on the back of the transmitter The transmitter will send a reset signal to the system and its call assurance LED will blink rapidly Call cannot be reset at the Tek CARE500 master station computer it must be reset in person SF501 2ES Water Resistant Dual Button Pendant Call Transmitter A water resistant transmitter suitable for use in showers and bathtubs The SF501 2ES includes a lightweight neck chain which will separate to prevent choking if it is pulled tight Press and hold both buttons on the front of the transmitter for at least 1 second The SF501 2ES transmitter will transmit the call and its call assurance LED will blink rapidly Use a ballpoint pen or similar device to press the recessed black button on the back of the transmitter The transmitter will send a reset signal to the system and its call assurance LED will blink rapidly Call cannot be reset at the Tek CARE500 master station computer it must be reset in person SF502ES Wall Mounted Call Transmitter May be used either as a call button or a resident check in butto
63. clude pagers Add Staff Members Staff members may be added now using the Config Tool or later by facility staff using the Event Monitor In this step add staff members to the system and assign them individual pagers Hi LS500 Config Tool Unsaved File Tools Help e Locations e Residents e Transmitters e Check In Call Types e Hardware e Zones Pagers Assignments Central Monitoring i Ouentp Quinn Ai e L cenas OO A Rachel Rice A RNs A Samuel Smith fz Week Day A uu A Tara Thomas fc Week Eve L2 A Uriah Unger SS Week Night H L3 A Velma Yance a Weekend Day A Ward Webster a Weekend Night Bx Xaria geden Staff Details Name Details Name None Name CNAs Name Quentin Quinn Staff Type L1 E Text Messages Active P attend immediately Ki bed pan required C r O Bi nezd ve chips all S needs medication 401 407 ES needs water 402 408 F rannrt bo miweac station 403 409 o aee a 404 405 E E WC X 400 406 M RachelRice Samuel Smith Text Details Tara Thomas Uriah Unger Has Subject 7 Velma Vance Ward Webster gt S Xaria Xadrian D Yves Yardley Eeer Inmectately Zelda Zachery Quentin Quinn Staff Type None E t FIGURE 62 LS500 Config Tool Staff Tab 1 Click the LS500 Config Tool Staff tab 2 Click the Add button in the Staff panel 3 Type a name for the staff member in the Name field For example this name can be a person a wing
64. ct which days of the week this event is scheduled Click the Apply button Repeat to add additional check in times Select File gt Save Configuration to save the programming changes 72 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Call Types and Hardware Call Types and Hardware Mi S500 Config Tool Unsaved File Tools Help e Locations e Residents e Transmitters e Checkin Use the information in this section to configure the call types and hardware types for the facility These settings do not normally need modification as the default settings are most often correct Call TekTone support for help making changes to this information The LS500 Config Tool s Call Types tab is used to change call type specific behaviors such as priority and tones It can be used to create new call types such as Door Open or Window Open for use with SF520ES SF525ES or SF525 2ES transmitters The system default call filters All Calls High Priority Calls No Calls and Only Code can be modified or new call filters for use with staff and pager assignments can be added Hardware e Zones e Pagers e staff e Assignments e Central Monitoring Name Priority Em High Priority Calls amp stat 175 No Calls Emergency 2 Only Code amp Bed Emergency F Staff Emergency Emergency Help Details
65. ded Custom text messages are added using the Text Messages and Details panels on the LS500 Config Tool Staff window The messages to add are provided by the facility s staff 1 Click the Add button in the Text Messages panel 2 Type a custom message in the Details panel 3 Check the Has Subject box to automatically include the calling location with the message 4 Select L1 L2 or L3 staff type to send this message to just one staff type select None to send this message to all staff types Staff types are defined by the facility s staff 5 Click the Apply button 6 Repeat for each custom text message T Select File gt Save Configuration to save the programming changes Tek CARE500 Wireless Emergency Call System 81 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Staff Change or Delete Pre Programmed Messages The system includes the pre programmed messages listed below They may be changed to fit the requirements at the facility The messages are e Bed pan required e Code Blue Needs medication e Report to nurses station e Needs water e Needs ice chips e Attend immediately To change pre programmed messages 1 Highlight an existing message in the Text Messages panel 2 Click the Edit 71 button in the Details panel 3 Enter a new message in the Details panel 4 Check the Has Subject box to automatically include the calling location with the message
66. dent Phone Physician Physician Phone Relative Relative Phone Medications etc 4 Repeat Step 1 to Step 3 for each additional custom field NOTE Fields appear in the Residents Details panel in the order in which they are entered To change the sequence click on a field name in the Resident Fields panel and then click the up and down arrows at the right to move the field up or down on the list 5 When required enter specific data for each of the facility s residents Having the residents identified can make assigning some transmitters easier 6 Select File gt Save Configuration to save the programming changes To add residents and assign them to locations Residents may be set up and assigned to locations now using the Config Tool or later by facility staff using the Event Monitor Residents are the recipients of care at the facility whether they are called residents clients or patients The Tek CARE500 system associates individual residents with their respective rooms locations and transmitters so it can show which resident has placed a call activated his her transmitter If a room has two residents each of them can be assigned to the same location and stationary transmitter Both names will then be displayed on the Event Monitor when a call is placed from that transmitter Follow these steps to add Residents and assign them to Locations 1 Click the LS500 Config Tool Residents tab 2 Click th
67. des a paging transmitter disconnect it from the NC501 and connect it to the NC501ES as shown in Figure 41 Verify that the FA components of the Tek CARE500 system are operating as expected If any components must be reprogrammed follow the instructions in Step 3 Reinstall the FA Equipment on page 55 and Step 4 Program the FA Transmitters on page 56 before proceeding Go to Step 2 Install New ES Equipment Tek CARE500 Wireless Emergency Call System 53 Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A 3 To upgrade an NC501A Master Station Computer NOTE Performing the upgrade in the sequence shown below will minimize the amount of time that the facility s Tek CARE500 system is out of service It also eliminates the need to re program transmitters or re enter data such as resident information locations and proximity maps e Obtain the LS501ES upgrade software and new license installation file from TekTone e Start the LS500 Config Tool on the NC501A Master Station Computer and select Load Configuration From System e Open the File menu select Save Configuration As give the file a name and save it to the master station computer s desktop e Close the LS500 Config Tool and LS501 Event Monitor software e Insert the Tek CARE500 LS501ES upgrade CD into the master station Computer e disk drive e Follow the on screen instructions to complete inst
68. e system Transmitters This register displays a list of all transmitters and repeater locators in the system Tabbed panes show additional information about the transmitter including its location assigned resident device number its zones and supervision It is also used to add or remove transmitters from the system and to assign transmitters to residents Zones This register displays a list of all zones and allows zones to be renamed to something that is meaningful to the facility s staff It is also used to add or remove zones Staff This register displays a list of all staff and their assigned pagers It is also used to add or remove staff members and to assign pagers to staff members See Pagers on page 78 Staff Groups This register displays a list of all staff groups It is also used to add or remove groups and to assign staff members to the groups Assignments This register displays a list of staff assignments It is also used to assign or remove annunciation of individual transmitters and zones to specific staff members staff groups staff shifts or staff levels Tek CARE500 Wireless Emergency Call System 41 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools The Tek CARE 500 LS500 Config Tool To use the LS500 Config Tool the LS501 Event Monitor must be running Double click the LS501 Event Monitor icon on the desktop to start that software After the Even
69. e 110 e Add an LS586 Remote Event Monitor beginning on page 114 e Using the Tek CARE500 describes the everyday use of the Tek CARE500 in these sections e Saving and Retrieving the Configuration beginning on page 118 e The LS501 Event Monitor beginning on page 119 e Using the LS501 Event Monitor beginning on page 120 e Tek CARE500 Reporting System beginning on page 142 e Using an LS586 Remote Event Monitor beginning on page 147 2 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Terms Used in This Manual Terms Used in This Manual To avoid confusion the following standard terminology is used to describe Tek CARE500 software and its on screen representation Detailed information on the software and using its components is provided later in this manual The Tek CARE500 network consists of several background applications the LS501 Event Monitor and the LS500 Config Tool all of which run on the NC501ES Master Station Computer The software applications are accessed through a visual interface called a Graphical User Interface GUI A GUI element commonly called a window consists of many components and elements The most common components and elements of the Tek CARE500 windows include e Title Bar e Menu Bar e Button Bar and Buttons e Tabs e Panels e Combo Boxes e List Boxes e Check Boxes and Radio Buttons e Scroll Bars Vertical and horizontal In addition to th
70. e 80 Add Staff E e EEN 80 Create Staff Groups EEN 81 Add Custony Text Messages EE isiin tennen 81 ASSIQMMONIS 32s agate cia ee erect a as eee ee RR ees ae 83 RE EE 83 ele Il 84 Central ei Ce ne EE 85 Create Central Monitoring Shifts 2 c s scccecccceeceeeceneeeseeeseeeedecedecececeneeteeeteeeteee 85 Enable Central ei e Lt Le DEE 86 Select Active Central Monitoring Times 0 0 00 ccccecceeeeeeeeeeee etter eeeeeeeeesaaaaaaaeeeeeeeeees 87 Create the Central Monitoring Company s Phone Number List 87 Create the List of Locations to be Monitored sssesesseererrrressssssrrerererrrrrrrrennne 87 Check ihe Settings eege 87 Print the Central Monitoring Device List 22222220c ccccecceeeeeeeeeeeeeeseeeeeseneedeeeceeeeens 88 Password ProleClion EE 89 Save and Implement the Custom Contfgouraton 90 Save the Custom Configuravlon cjaciccs ctl alae ennui ae lot ative hates 90 Commit the Configuration to the Tek CARE500 Network 90 Tek CARE500 Wireless Emergency Call System v Table of Contents System Setup Programming Using the LS501 Event Monitor 91 ee Be 92 Add Residents and Assign Them to Locatons 94 Assign Pendant Transmitters to Hesidents 97 Assign Check In Times to Check In Transmitters 2 0 0 0 cccscceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeea 100 Assign Transmitters EE 102 Add Staf EE 103 Create Staff Groups EE 104 Create ASSIQNMEMS ss cecscssocess onon aaan dats cee eet i oe catereee cess 105 Save Te
71. e Add button in the Residents panel 3 Type the resident s name in the Name field of the Residents Details panel If desired complete any custom resident information fields that were added in the previous section such as Resident Phone or Physician Use the Tab key to move from field to field Press the keyboard Enter key to type additional lines of text within a field 68 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Residents To include a resident photo click the Add button in the Image panel browse to an image file on the hard drive and click the Open button Image files may be in any of these formats BMP GIF JPG JPEG or PNG To assign one or more locations to the resident click the Add button in the Locations panel A window will pop up that lists the locations set up in the facility Select the resident s location room from the list and click the OK button To select multiple locations hold the Ctrl key down and click each location before clicking the OK button If desired choose a default location from the drop down box this location will be displayed when a call is placed from the resident s pendant transmitter Click the Apply button in the Residents Details panel Click on the Printable 71 button to create a printable report of this resident s information Repeat this procedure to add the nex
72. e Type Location and Resident of transmitters that need their batteries changed To create the report click on the Reporting menu on the LS501 Event Monitor software and then select Low Battery Report Launch Reporting To start the Reporting System select Reporting gt Launch Reporting from the main menu bar at the top of the LS501 Event Monitor software Main Window Mi Tek abba Tek CARE 500 Reporting e me kd Text Message K FA traffic vy ES traffic sy Registers cal tye Resident s T RN Launch Reporting el Low Battery Report Connected FIGURE 93 LS501 Event Monitor and Reporting Menu 142 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Tek CARE500 Reporting System The Tek CARE500 Reporting System main screen will appear A Tek CARE 500 Reporting System Microsoft Internet Explorer File Edit View Favorites Tools Help Oz id A GD ise Pe ravortes O A des ZZ Address hetp 127 0 0 1 i Eco w Y Windows Live Live Search X i What s New Profile Mail Photos Calendar MSN sd Sign in Tek CARE 500 Reporting System Version 1 0 4296 TekTone SOUND amp SIGNAL FF Reporting Dataset 2010 04 E LS586 remote monitor Se Download the Client We Internet FIGURE 94 The Tek CARE500 Report Main Screen Tek CARE500 Wireless Emergency Call System 143 TekCARE 500 Users Guide Using t
73. e and click on the Acknowledge button Either replace that battery immediately or run a Low Battery Report weekly and replace all of the low batteries at that time The Low Battery Report shows the Transmitter ID Dev Hardware Type Location and Resident of all transmitters that need their batteries changed To create the report click on the Reporting menu at the top of the LS501 Event Monitor and then select Low Battery Report After inserting a new battery into a transmitter the transmitter s battery information in the Transmitters Register will automatically update within its next Supervision Interval 138 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Missing Transmitters The system initiates a Missing call to the LS501 Event Monitor when it has not received supervisory signals from a transmitter for longer than the Supervision Timeout This may be due to a dead battery a broken transmitter coverage problems or because a resident has left the facility with their pendant transmitter The call will clear automatically after the transmitter s In use box is unchecked or when the system receives a supervisory signal from the transmitter the dead battery is replaced or the pendant transmitter is in range To replace a dead battery After replacing the transmitter s dead battery press its reset button Then test the transmitter as desc
74. e clicking the OK button If desired choose a default location from the drop down box this location will be displayed when a call is placed from the resident s pendant transmitter Tek CARE 400 Tek CARE 500 System Reporting Help E Q Text Message LA FA traffic PA ES traffic Lg Registers cat Type Residents LE p e Residents e Transmitters e staff e Staff Groups e Assignments petals SS mod Resident Locations Transmitters Se Locations a6 2 Angela Andrews E Barry Babcock Default Location 1001 Willowbrook d A 2 Candace Clayton Default Side None E D S a pers Decker 1001 Willowbrook 4 Emily Ellington A Foster Flynn A Ginger George A Henry Harris Connected FIGURE 89 Add Resident s Location 5 Click on the Apply button in the Residents Details panel 6 Click on the Printable 71 button to create a printable report of this resident e information When all of the Resident s information has been added continue to the next section to assign a pendant transmitter to the Resident 130 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Assign a Pendant Transmitter to a Resident SF501ES and SF501 2ES Pendant Transmitters are mobile transmitters carried by residents The Tek CARE500 associates individual residents with their respective pendant transmitters so it can show which resident has plac
75. e for each transmitter 102 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Add Staff Add Staff The installer can complete this step now or it can be completed by the facility staff after the system is physically installed Skip this step if all Staff members have been added using the Config Tool or if your Tek CARE500 system does not include pagers In this step you will add staff members to the system and assign them individual pagers Pagers were added to the system previously using the Config Tool If a pager has not yet been added to your system complete Save the Configuration at the end of this chapter to save your current system settings Then use the LS500 Config Tool Software to complete Add Pagers and Save and Implement the Custom Configuration in the System Installation section before returning to this step to add staff members Follow these steps to add Staff using the LS501 Event Monitor software 1 Click on the Staff tab in the Registers SC Tek CARE 400 Tek CARE 500 System Reporting Help EI Q Text Message AN FA traffic KW ES traffic Lg Registers Call Type e Residents Transmitters staf e Staff Groups e Assignments Staff ee Details KR CN E EEO E ai 401 A Rachel Rice A Samuel Smith Name Quentin Quinn B Tara Thomas Staff Type Li E E 402 H Uriah Unger Active TE RB A Velma Yance E 404 A Ward Web
76. e located A properly done site survey will also identify potential problem areas in a facility so that those issues may be addressed The Tek CARE500 system can include NC511ES Repeater Locators SF501ES mobile Pendant Call Transmitters and a variety of stationary call transmitters These include check in assistance stations emergency switches room stations wall mounted transmitters motion detectors smoke detectors door window egress transmitters and universal normally open NO or normally closed NC transmitters FIGURE 7 NC500ESSK Site Survey Kit Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Placing Repeater Locators Placing Repeater Locators This section provides the basics of RF signal propagation If you have ever performed an RF site survey you will understand that the following are general guidelines not hard and fast rules However these guidelines are necessary to establish a location network specific to your RF environment Free Space Loss Free space loss is the loss of signal power as the RF wave spreads over large areas RF energy expands outward from its source Even if allphysical obstacles that could absorb and reflect RF waves were removed the range would still be limited by free space loss or attenuation Free space loss is defined as the loss of signal power that results from beam divergence or the geometric spreading of the RF wave over large area
77. e main window the software produces pop up windows on which a choice must be made These components are referred to as dialog boxes They can provide access to other software on the computer or to functions within the TekTone programs Dialog boxes generally require a response to a question or instructions for subsequent actions Open Image File E Add Locations Look in LS450 x ES Assisted Wing _ Main Floor Configs Nowhere Ces Room 100 Firmware Icons Libraries Logs Sounds Utilities X Choose locations to add for Central Monitoring X Image Files bmp of po jpeg png Cancel FIGURE 1 Dialog Box Examples Tek CARE500 Wireless Emergency Call System 3 Installation and Service Manual Introduction Terms Used in This Manual Title and Menu Bars LS500 Config Tool Unsaved File Tools Help FIGURE 2 LS500 Config Tool Title and Menu Bars Title and Menu Bars are used to identify the software and provide access to drop down menus from which options can be selected 7 New Default Configuration B Open Configuration CO g Load Configuration From System LA Consistency Check D Save Configuration Ctl S H Save Configuration As CHA gt Commit Configuration To System out ES FIGURE 3 The LS500 Config Tool File Menu Button Bar and Buttons A Button Bar is a panel on the window that contains buttons that can be clicked or pressed Usi
78. ed a call activated his her transmitter The Tek CARE500 assigns the Mobile location to SF501ES and SF501 2ES Pendant Transmitters It uses NC511ES Repeater Locators to aid in determining where a resident is located when he she places a call with the SF501ES or SF501 2ES Pendant Transmitter In the LS501 Event Monitor software click on the Registers button and then click on the Transmitters tab Then follow the steps in this section to assign an SF501ES or SF501 2ES Pendant Transmitter to the resident who will be carrying it This is also where new pendant transmitters that have not yet been added to the system are added Tek CARE 400 Tek CARE 500 System Reporting Help E J Text Message LO FA traffic LO ES traffic Co Registers Call Type Residents SC Residents Transmitters e Staff Staff Stel e Assignments EECH Find Transmitter Zones Disable Supervision Un use Model 1 SF501 E 1 SFSO1 1 SF501 Supervision 1 SFSO1 1 SFSO1 1 1 1 1 I Assume factory settings E Used as Call Alarm Device Assignment Interval 5 min E Timeout 240 min sl Location Mobile am 4200 Be SF531 Battery one i 4300 SF529 Aaron Andrews asoo NC512 Battery Low I Angela Andrews 62365EDB 1 SF501 KH Barry Babcock Candace Clayton Dennis Decker Emily Ellington Foster Flynn Ginger George Henry Harris Resident Mone Connected FIGURE 90 Assign Pendant to Resid
79. el SF501 from the drop down box Scroll down to the Resident drop down box select a resident to assign the transmitter to and click the Apply button The call appears in the Event Monitor window including the resident s name in the Resident s column Cancel the call from that transmitter the call will disappear from the Event Monitor window Label the transmitter with correct resident information Return to Step 1 to assign another transmitter 4 If the transmitter does not appear in the Traffic window it has been added to the system and hasbeen removed from service Uncheck the box next to Hide transmitters already in system in the Traffic window The call will appear as an alarm in the Traffic window Note the number assigned to the transmitter in the Traffic window close the Traffic window and click on that transmitter in the list at the bottom left of the Transmitters Register Then click on the Edit Fx button in the Transmitters Details panel and check the In use box to Tek CARE500 Wireless Emergency Call System 133 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor return the transmitter to service Scroll down to the Resident drop down box select a resident to assign the transmitter to and click the Apply button Cancel the call from that transmitter and label the transmitter with correct resident information Return to Step 1 to assign another transmitter Move a Resident to
80. em Setup Programming Using the LS500 Config Tool Locations NOTE The changes are saved as a precaution They are not automatically loaded to the Tek CARE500 network Permanent changes to the Tek CARE500 network occur when Commit Changes is selected from the Config Tool s File menu The Event Monitor uses the Tek CARE500 network to monitor and display information NOTE TekTone strongly recommends backing up the saved configuration file on a CD R disc or USB flash drive not included when all programming is complete 66 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Residents Residents Use the instructions in this section to set up resident information fields to add resident information and to assign residents to locations The information that can be stored is determined by a representative of the facility and conforms to the privacy regulations in force for the facility The default resident information consists of a Name field In addition to resident name and location the Tek CARE500 can be customized to store any other resident information the facility s representative requests such as address physician name and phone relative name and phone or medical information Custom fields required at the facility are set up during installation After these fields are set up data can be entered during installati
81. en they will receive automatic text messages Assignments are also used to assign transmitters and or zones to staff and staff groups which determines which transmitters will send them automatic text messages If you need additional shifts complete Save the Configuration at the end of this section to save your current system settings Then use the LS500 Config Tool software to complete Create Shifts and Save and Implement the Custom Configuration in the System Installation section before returning to this step Follow these steps to create assignments using the LS501 Event Monitor software 1 Click on the Assignments tab in the Registers A staff assignment consists of three main parts e the staff who will receive pages e the shift when they will receive them e the transmitters or zones that they will receive them from Tek CARE500 Wireless Emergency Call System 105 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Create Assignments S Tek CARE 400 Tek CARE 500 EIS System Reporting Help amp UJ Text Message YA FA traffic LO ES traffic Ug Registers cat Type Residents Ban EE e ae KH Transmitters e Staff Staff Groups CH Assign See Se Staff Device Zo Quentin Quinn to East Willowbrook Type Staff E Type Zone E D Rachel Rice to West Willowbrook Name Quentin Quinn E Name East Willowbrook Filter Al Calls E Settings Page Resets M Level Primary E S
82. ent Tek CARE500 Wireless Emergency Call System 131 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor When the SF501ES or SF501 2ES Pendant Transmitter is in the system and its Dev is known 1 2 4 Click on the transmitter s Dev in the list at the bottom left of the screen Click on the Edit button in the Transmitters Details panel and verify that the In use box is checked Scroll down to the Resident drop down box select a resident to assign the transmitter to and click the Apply button Place a call from the transmitter and verify that it appears as a call in the LS501 Event Monitor window with the correct resident s name in the Resident s column Cancel the call Label the transmitter in order to give it to the correct resident When the SF501ES or SF501 2ES Pendant Transmitter is not in the system or its Dev is not known 1 2 Insert the battery into the SF501ES Pendant Transmitter and place a call If the transmitter has already been added to the system and is marked In use it will appear as a call in the LS501 Event Monitor window If it does not appear in the Event Monitor window skip to Step 3 Note the number assigned to the transmitter in the Event Monitor window and click on that transmitter in the list at the bottom left of the screen Then click on the Edit 3 button in the Transmitters Details panel and verify that the In use box i
83. ently using This will include the data from a configuration previously committed to the Tek CARE500 network plus any changes made using the Event Monitor e Choose Open Configuration to load a previously saved configuration This configuration can be located on the master station computer or on removable media such as a USB drive or a CD R disc Continue through the steps outlined in the rest of this chapter By the end of this chapter the following features will have been enabled using the LS500 Config Tool in the same order as they appear on its Tab Bar Locations Residents Enable Transmitters Check in Call Types Hardware Zones Pagers Staff Assignments Central Monitoring After the steps outlined in this chapter are completed commit the changes to the Tek CARE500 network then use the LS501 Event Monitor to add transmitters Tek CARE500 Wireless Emergency Call System 63 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Locations Locations Locations are places where repeater locators and stationary transmitters have been physically installed The Tek CARE500 can use imported diagrams Proximity Maps of each wing or floor of the facility to show where each repeater locator and stationary transmitter is installed Follow the instructions here to set up and define the locations in which transmitters will be placed Add Proximity Maps 1 Copy the facility s maps to
84. ents from the system Transmitters This register displays a list of all transmitters and repeater locators in the system Tabbed panes show additional information about the transmitter including its location assigned resident device number its zones and supervision It is also used to add or remove transmitters from the system and to assign transmitters to residents Staff This register displays a list of all staff and their assigned pagers It is also used to add or remove staff members and to assign pagers to staff members See Add Pagers on page 79 Staff Groups This register displays a list of all staff groups It is also used to add or remove groups and to assign staff members to the groups Assignments This register displays a list of staff assignments It is also used to assign or remove annunciation of individual transmitters and zones to specific staff members staff groups staff shifts or staff levels Place and Reset Calls Calls are placed from various transmitters within the system The system may include some or all of the transmission devices included in this table 126 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide TABLE 9 How to Place and Reset Calls Transmitter SF501ES Water Resistant Single Button Pendant Call Transmitter A water resistant transmitter suitable for use in showers and bathtubs The SF501ES includes a lightweight neck chain which will separate to prevent
85. ews Battery Battery Low I Battery Changed Never FIGURE 51 Config Tool Transmitters Tab 6 Open the device being reprogrammed so that its 3 pin programming header and reset button are accessible SF529 A and SF531 A stations have a connector on the programming header note its orientation and then remove it Connect the loose end of the receiver s programming cable to the 3 pin programming header of the device being reprogrammed in either direction The connector must cover all three pins on the programming header For header locations refer to the owner s manual included with the device 7 Plug in the device to be programmed and or install its battery For an SF530 Room Station plug in a call cord 8 Select the device to replace then click the Edit button in the Details panel 9 Check Program Transmitter on Apply 10 Click the Apply button 58 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 11 12 13 14 15 16 17 System Setup Hardware Add ES Technology to an Existing NC501 or NC501A Press the reset button on the transmitter repeater or locator to complete programming When successful a window will pop up with the message The transmitter was successfully programmed Click OK When this error message is displayed Programming Error Unable to write new settings into receiver memory Operation terminated the receiver was busy ha
86. formation Name Aaron Andrews Phone 111 1111 Relatives Physician Medical Info FIGURE 88 Add New Resident In the LS501 Event Monitor software click on the Registers button and then click on the Residents tab Follow these steps to add the new resident 1 Click on the Resident tab in the Residents Details panel and then click on the Add button in the Residents panel 2 Type the resident s name in the Name field of the Residents Details panel If desired complete any custom fields such as Resident Phone or Physician Use the Tab key to move from field to field Press the keyboard Enter key to type additional lines of text within a field Tek CARE500 Wireless Emergency Call System 129 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor 3 To include a resident photo click on the Add button in the Image panel browse to an image file on the hard drive and click the Open button Image files may be in any of these formats BMP GIF JPG JPEG or PNG The Tek CARE500 scales all resident photographs to 100 pixels wide by 125 pixels high 4 Click on the Locations tab in the Residents Details panel and then click on the Add button on the Locations tab A window will pop up that lists the locations in the facility Select the resident s location room from the list and click the OK button To select multiple locations hold the Ctrl key down and clickeach location befor
87. g Help amp Q Text Message LA FA traffic PA ES traffic 2 Registers cat Type Resident s LE a e Residents e Transmitters Staff e Staff Groups e Assignments Staff Groups 2 Details im z Name CNAs BB Ris SS Week Day Rachel Rice Samuel Smith SS Week Eve Tara Thomas 7 Uriah Unger SS Week Night Velma Vance Ward Webster fc Weekend Day X Vera Xadrian x Yves Yardley SS Weekend Night X Zelda Zachery Quentin Quinn Connected FIGURE 77 Create Staff Groups 2 Click on the Add button and type a name for the group in the Details panel 3 Select one or more staff members to add to the group and click on the Apply button 4 Repeat this procedure to add another staff group 104 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Create Assignments Create Assignments The installer can complete this step now or it can be completed by the facility staff after the system is physically installed Skip this step if Assignments have been set up using the Config Tool or if your Tek CARE500 system does not include pagers The Tek CARE500 system sends automatic text messages to pagers in response to calls from transmitters Assignments are the final step in customizing your system to send automatic text messages to staff pagers Assignments are used to assign shifts to staff and staff groups which determines wh
88. g and low battery statuses It will continue to receive calls from the transmitter Disable supervision when a resident leaves the facility with their pendant transmitter so that a Missing call will not appear on the LS501 Event Monitor Shifts can be used to schedule a regularly recurring time period when the resident will be away 1 First determine the transmitter s device number Click on the Registers button click on the Residents tab and then click on the Transmitters subtab In the residents list click on the resident s name and note the associated pendant transmitter s device number Click on the Transmitters tab click on the pendant transmitter s device number in the list on the left side of the Transmitters Register and then click the Disable Supervision subtab Click on the Edit 1 button Select one of the available shifts during which supervision is to be disabled by checking its box Shifts may have been set up by the installer see Assignments on page 83 Or select Always to disable supervision until it is re enabled Click on the Apply button When a transmitter is disabled Always when the resident returns repeat the above procedure unchecking the box next to Always to re enable supervision Tek CARE500 Wireless Emergency Call System 135 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Temporarily Remove a Pendant Transmitter from Use When a
89. g the Tek CARE 500 Wireless Emergency Call System Problem Transmissions are not displayed on screen and a Receiver Fault is displayed on the Event Monitor Possible Cause No power to the receiver Solution Verify that receiver is plugged in Verify that receiver is powered by removing its cover and checking that the three red LEDs are flash ing No connection or bad connec tion from the receiver to the PC Check the connections between the receiver and the PC Verify that comm port setting in the con figuration menu signal interface setup matches the actual con nection The receiver is damaged Contact TekTone Technical Sup port at 800 327 8466 Transmissions are not displayed on screen Transmitters were removed from service Verify that the In use box in the Transmitters Register Details section is checked Audible indications are not heard No power to the speakers and or volume is turned down Increase speaker volume Check MS Windows volume setting No valid audio file has been selected Verify settings using LS500 Con fig Tool Call Types tab Can t print reports No power to the printer Verify that printer is connected and has power Printer s settings are incorrect Check printer driver and configu ration in MS Windows 112 Tek CARE500 Wireless Emergency Call System Installation and Service Manual
90. he Tek CARE500 Tek CARE500 Reporting System About Datasets In order to keep report creation times short while the system collects more and more data calls are stored in datasets that soan one month A second set of datasets is also maintained that includes calls from the middle of one month to the middle of the next Reports cannot span datasets NOTE Datasets are located on the NC501ES Master Station Computer and can be accessed across the facility s network Tek CARE500 Wireless Emergency Call System 144 TekCARE 500 Users Guide Using the Tek CARE500 Tek CARE500 Reporting System Creating a Report To create a report select a dataset from the drop down list and then click the Create a Report button a Tek CARE 500 Report Options Dataset 2010 04 Events 61 First Event 04 08 2010 19 14 09 Last Event 04 14 2010 16 02 27 By default all events will show up in the report Selections can be made to narrow the scope of the report Uncheck All before trying to make changes in selection boxes Hold CTRL to select or deselect a single object from a list Use 24 hour time Start Date i i Start Time End Date i i aTa MM DD tf YYYY HH mm HH mm Ma Last Hour jl Last Day J Last Week Man s s sidents et C Only events with response times over o0 00
91. he Transmitters tab after transmitters are added as described in Assign Transmitters to Zones on page 102 Tek CARE500 Wireless Emergency Call System 77 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Pagers Pagers Use the information in this section to enable or disable paging and pagers When the system does NOT include paging ensure that the Enabled check box in the RF Paging Settings panel is NOT checked When a non existent paging system is enabled faults will be displayed on the Event Monitor Skip the rest of this section if the system does not include pagers NOTE NC397A Scope pagers are programmed with unique identifying CAP codes at the factory and those CAP codes are printed on the back of the pager The CAP code is not changeable on site NC399P CommTech pagers are programmable on site refer to the NC399P documentation for instructions Paging is enabled and Pagers are added on the panels produced when the LS500 Config Tool Pagers tab is selected S500 Config Tool Unsayed File Tools Help e Locations e Residents e Transmitters e Check In Call Types e Hardware e Zones d e staff e Assignments Central Monitoring RF Pagers CAP Code RF Paging Settings General Settings Protocol Settings 401 ES 402 403 ES 404 405 E 406 E 4107 ES 408 E 409 Details CAP Code Enabled E Base Type COMP2 E Base
92. hift Staff day Page Faults M Connected FIGURE 78 Create Assignments 2 Click on the Add button 3 Choose the staff type staff group or all staff and staff name the name of a staff member or a staff group 4 Choose the level primary secondary or tertiary and the shift Also choose whether to send pages for faults 5 Choose the device type a transmitter zone or all devices the specific transmitter or zone and the filter all calls no calls only code or high priority calls Also choose whether to send a page when a call is reset 6 Click on the Apply button 7 Repeat procedure to create additional staff assignments 106 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Save the Configuration Save the Configuration In this step you will save a copy of your final custom configuration on the hard drive of the NC501ES Master Station Computer This copy can be used to reload your current configuration to the Tek CARE500 system if needed The configuration is saved using the LS500 Config Tool software an offline programming tool used for offline configuration of your Tek CARE500 system It is also used to save and reload custom configurations 1 If the LS501 Event Monitor is not running double click the LS501 Event Monitor icon on the desktop to start the Tek CARE500 software When it is connected
93. iated with transmitters that need new batteries e Help Menu Buttons About Tek CARE500 Displays the software version number The buttons found on the LS501 Event Monitor s button bar are e Silence x Used to turn alarm tones off Emergency alarm tones cannot be silenced Click on an event in the call display then click on the button Tek CARE500 Wireless Emergency Call System 39 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools Unsilence Used to turn alarm tones on Click on an event in the call display then click on the button Transmitter Used to display the calling transmitter s Register information Click on an event in the call display then click on the button Resident Used to display the calling resident s Register information Click on an event in the call display then click on the button Location Used to display the proximity map with the calling transmitter s location highlighted SF501ES and SF501 2ES Pendant Transmitters display the default location Click on an event in the call display then click on the button Detected Location Used to display the location of a call initiated from an SF501ES or SF501 2ES Pendant Transmitter Requires NC511ES Repeater Locators Click on a call from a pendant transmitter in the call display then click on the button A proximity map showing the location of the repeater locator rece
94. ilence Click while a call is active to turn alarm tones off Emergency alarm tones cannot be silenced e Unsilence Click while a call is active to turn alarm tones on 124 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor e Show transmitter Click on a call in the Event Monitor and then click the Show transmitter button to display the calling transmitter s Register information e Show resident Click on a call in the Event Monitor and then click the Show resident button to display the calling resident s Register information e Show location Click on a call in the Event Monitor and then click the Show location button to display the proximity map with the calling transmitter s location highlighted Pendant transmitters display the default location e Show detected location Click on a call from a pendant transmitter in the Event Monitor and then click the Show detected location button to display the proximity map with the nearest repeater locator s location highlighted Requires NC511ES Locator Repeaters e Acknowledge Click on a call in the Event Monitor and then click the Acknowledge button to reset the call and remove it from the list This button clears calls placed only from devices that are programmed as acknowledge devices which may include e SF502 and SF502ES Wall Mounted Call Transmitters e SF505 and SF505ES Wireless Smoke Detecto
95. ility s staff Tek CARE500 Wireless Emergency Call System 117 TekCARE 500 Users Guide Using the Tek CARE500 Saving and Retrieving the Configuration Saving and Retrieving the Configuration The Tek CARE500 master station computer is designed to run continuously It should be protected by an uninterruptible power supply UPS and shut down only in the event of a catastrophic failure When changes are made to the system and not saved to a configuration file those changes may be lost after a power failure Therefore whenever changes are made using the Config Tool save the new custom configuration to a file and then commit the configuration to the Tek CARE500 network This process is described in Save and Implement the Custom Configuration on page 90 Whenever changes are made using the Event Monitor save the new custom configuration to a file This process is described in Save the Configuration on page 107 118 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 The LS501 Event Monitor The LS501 Event Monitor Instructions are found in these sections e Using the LS501 Event Monitor Place and Reset Calls Password Protection Add a New Resident Assign a Pendant Transmitter to a Resident Move a Resident to Another Room Remove a Resident from the System Reassign a Pendant Transmitter to Another Resident Temporarily Remove a Pendant Transmitter from Use Disable Supervision of
96. ind them Proximity maps are image files of the building layout in any of these formats BMP GIF JPG JPEG or PNG The Tek CARE500 scales all proximity maps to 500 pixels wide by 300 pixels high When a layout is too complex to view at this size break it up into several smaller sections wings or floors etc Tek CARE500 Wireless Emergency Call System 61 Installation and Service Manual System Setup Programming Using the LS500 Config Tool 3 Double click the LS501 Event Monitor icon and wait until the Event Monitor window is open SC Tek CARE 400 Tek CARE 500 System Reporting Help x QA Text Message K FA traffic ky ES traffic La Registers Call Type Resident s SSS SS E Connected FIGURE 52 LS501 Event Monitor Icon and Window 4 Double click the LS500 Config Tool icon LS500 Config Tool Waiting On User L New Default Configuration ES Open Configuration e Load Configuration From System out FIGURE 53 LS500 Config Tool Icon and Startup Window 62 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 5 System Setup Programming Using the LS500 Config Tool Choose one of these options in the Config Tool s Startup Window e Choose New Default Configuration to load an empty configuration Usually this is used only when first starting to program a new system e Choose Load Configuration From System to load the data that the Event Monitor is curr
97. indow Select the resident s location room from the list and click the OK button To select multiple locations hold the Ctrl key down and click each location before clicking the OK button If desired choose a default location from the drop down box this location will be displayed when a call is placed from the resident s pendant transmitter Click on the Apply button in the Residents Details panel Click on the Printable 71 button to create a printable report of this resident s information Repeat this procedure to add the next resident 96 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Assign Pendant Transmitters to Residents Assign Pendant Transmitters to Residents The installer can complete this step now or it can be completed by the facility staff after the system is physically installed In this step you will assign individual pendant transmitters to the resident that will be carrying them The Tek CARE500 system assigns the Mobile location to pendant transmitters It uses NC511ES Locator Repeaters to aid in determining where a resident is located when he she places a call with the pendant transmitter Follow these steps to assign a pendant transmitter to a resident using the LS501 Event Monitor 1 Click on the Transmitters tab in the Registers SC Tek CARE 400 Tek CARE 500 System Reporting Help a
98. ing and site information registers At this point the display on the control panel will resemble the figure below SC Tek CARE 400 Tek CARE 500 System Reporting Help Menu Bar i Button Bar wg E J Text Message VA FA traffic LA ES traffic Lu Regis Call Type Resident s i Call Display e Residents w Transmitters e Staff Staff Groups e Assignments et Find gt Register Taben Register Panels j CS A Angela Andrews E Barry Babcock Default Location 1001 Willowbrook B candace Clayton Default Side None Ei H f D Decke eee ea 1001 Willowbrook i Emily Ellington A Foster Flynn A Ginger George A Henry Harris zi Connected FIGURE 87 LS501 Event Monitor Window e Menu Bar Menu items are available to clear a Monitor Fault System menu to exit the Event Monitor program System menu to Launch Reporting Reporting menu to view the Low Battery Report Reporting menu and to view the software version number Help menu e Button Bar This bar includes buttons used to silence or unsilence non emergency call tones show transmitter information resident information or location of a call displayed in the Event Monitor acknowledge cancel a call from some types of transmitters send a manual text message view transmitter signal traffic and display or hide the Registers e Call Display This panel displays a list of currently active calls The following informat
99. ion is provided for each active call e Call Type e Transmitter device number e Resident name e Location e Time elapsed since the call was initiated Tek CARE500 Wireless Emergency Call System 123 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor e Registers This panel consists of Registers that are accessed by clicking on the various Register tabs The Registers are used to view and modify information about e Residents e Transmitters e Zones e Staff e Staff groups e Assignments Menu Bar The Menu Bar provides access to the following drop down menus e System Menu e Redetect Clears a Monitor Fault from the LS501 Event Monitor window A monitor fault occurs when a Remote Event Monitor PC closes its copy of the LS586 Remote Event Monitor software e Exit Alt F4 Closes all interfaces and terminates the Tek CARE500 software application No information will be displayed orlogged when the software is not running The AlttF4 combination performs the same function e Reporting Menu Launch Reporting Starts the Tek CARE500 Reporting System e Low Battery Report Creates the Tek CARE500 Low Battery Report which shows the transmitter ID Dev hardware type location and resident associated with transmitters that need new batteries e Help Menu e About Tek CARE500 Displays the software version number Buttons The buttons found on the LS501 Event Monitor s button bar are e S
100. itor window continue 2 In the LS501 Event Monitor click on the Residents tab in the Registers Mi Tek CARE 400 Tek CARE 500 System Reporting Help E UJ Text Message YA FA traffic LO ES traffic La Registers u Resident s ae a uu S Residents e Transmitters e staff e Staff Groups e Assignments Details mip i i Resident Locations Transmitters EEE Resident Information Image 3 E A Angela Andrews A Barry Babcock Name Aaron Andrews A Candace Clayton Phone 111 1111 Dennis Decker a Emily Ellington A Foster Flynn A Ginger George Medical Info A Henry Harris Relatives Physician Connected FIGURE 68 Add Resident Information 94 Tek CARE500 Wireless Emergency Call System Installation and Service Manual SC Tek CARE 400 Tek CARE 500 System Reporting Help Bi System Setup Programming Using the LS501 Event Monitor Add Residents and Assign Them to Locations 3 Add Residents e Click on the Resident tab in the Residents Details panel and then click on the Add button e Type the resident s name in the Name field of the Residents Details panel If desired complete any custom resident information fields that you added using the Config Tool such as Resident Phone or Physician Use the Tab key to move from field to field Press the keyboard Enter key to type additional lines of text within a field e To include a resident photo click on the Add
101. itter Transmitter Family Dev In use Ignore Tamper Hardware Model d g 5F501 all Always CM weekday am CM weekend CM weekday pm Staff day Staff eve Skaff rekt mkt Used as C Call Alarm Device Supervision Interval 5 min JOOOoOoOO E E Timeout 240 min Assignment Location Mobile Resident None Battery Ratkary oat FIGURE 45 Example of Edit Indicators Other Config Tool Icons Three icons appear at the bottom left of the LS500 Config Tool window to provide system status information The icons will change depending on whether or not the new data contained in the Config Tool matches the data that was previously committed to the system whether or not you have saved your new configuration and the location from which you chose to load your data To see what each icon is indicating allow your mouse to hover over the icon then read the information as it pops up 46 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 4 System Setup Hardware A Tek CARE500 system can have hundreds of transmitters It is often convenient to do the programming at the installing company s workshop rather than at the facility in which it will be installed The instructions found here can be used for both temporary and final installation NOTE The NC501ES Master Station Computer must be dedicated to the Tek CARE500 sy
102. iving the strongest signal is displayed Acknowledge Used to reset a call that does not require resetting at the point of origin and remove it from the list Click on an event in the call display then click on the button Text Message Click on this button to send a custom page to one or more staff members staff groups or staff types Disabled unless RF Paging is enabled FA Traffic Click on this button to view the signals that the NC510 Receiver is receiving from FA transmitters This button is primarily used for troubleshooting and while adding new FA transmitters to the system ES Traffic Click on this button to view the signals that the NC510ES Receiver is receiving from ES transmitters This button is primarily used for troubleshooting and while adding new ES transmitters to the system Registers Click on this button to display the systems registers 40 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Programming Tools Registers Click on the Registers button at the top right of the Event Monitor window to access the registers listed here To view a specific register select its corresponding tab These registers are available Residents This register displays a list of residents along with tabbed panes that display resident information assigned locations and assigned transmitters It is also used to add or remove residents from th
103. l Software NOTE TekTone strongly recommends back up of the saved configuration file on a CD R disc or USB flash drive not included When setup information has been saved to a file but is not committed to the Tek CARE500 network the changes will not appear in the Event Monitor 90 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 6 System Setup Programming Using the LS501 Event Monitor This chapter describes how to use the LS501 Event Monitor to program and customize the Tek CARE500 for use at the facility NOTE Password protection is turned on or off via the LS500 Config Tool See Password Protection on page 89 When password protection is turned on a password must be entered in the LS501 Event Monitor software before information in the registers can be added edited or deleted Calls and reports remain fully functional After entering a valid password all editing remains available until the registers are closed by clicking on the Registers tab Tek CARE500 Wireless Emergency Call System 91 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Add Transmitters Add Transmitters Use the information in this section to add ES Transmitters and other remote devices 1 Ensure that the master station computer is running If the LS501 Event Monitor is not running double click the LS501 Event Monitor icon on the desktop to
104. ll System with EchoStream Technology handles both FA and ES devices FA devices are preprogrammed with four character Dev s that are not unique therefore FA devices must be connected to the NC510 Receiver and reprogrammed during installation ES devices are preprogrammed with unique eight character Dev s that are recognized by the Tek CARE500 The newer ES parts have device numbers Dev that have a longer character count and a greater chance of data entry errors if manually entered therefore TekTone recommends using automatic entry of the Dev Ze Because it is possible to have both FA and ES devices running at the same facility the Config Tool and Event Monitor have been upgraded to track traffic from both FA and ES transmitters simultaneously ES transmitters do not have to be physically connected to the NC510ES Receiver to be added to the Tek CARE500 system To streamline the installation process add locations and resident information fields to the system before adding transmitters These steps outline the general procedure used to add locations and resident information fields 1 Start the NC501ES Master Station Computer 2 Copy the facility s proximity maps to the NC501ES Master Station Computer s hard drive This can be done before or after starting the LS500 Config Tool The copies can be placed in any directory on the hard drive A directory called Proximity Maps under the My Documents directory is an easy place to f
105. mitter or repeater locator to the Tek CARE500 Staff Contains staff detail fields that can be used when enter ing staff member names to the system 36 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Programming Tools TABLE 4 Registers Continued EI Panel Contents Staff Groups Allows assignment of staff members to specific groups for example Nurses Aides Maintenance Housekeep ing etc Assignments Allows assignment of specific devices to staff members Used to assign pagers I Tek CARE 400 Tek CARE 500 System Reporting Help E YQ Text Message AN FA traffic AN ES traffic La Registers Resident s Ki Residents DI Transmitters DI Staff e Staff Groups e Assignments Residents dE Details Find fe Aaron Andrews 2 A Angela Andrews A Barry Babcock Name Aaron Andrews Resident Locations Transmitters Resident Information B Candace Clayton Phone 111 1111 amp Dennis Decker amp Emily Ellington A Foster Flynn A Ginger George Medical Info Relatives Physician A Henry Harris Connected FIGURE 39 LS501 Event Monitor Registers The Tek CARE500 Event Monitor Operating Window This section provides a brief description of the various parts of the operating window Double click the LS501 Event Monitor icon to open the Event Monitor window FIGURE 40 LS50
106. mitters Highlight the transmission information on the Traffic window then click on the Add transmitter to system button The button will only be available when a previously unidentified transmitter is highlighted The Event Monitor Transmitters Register opens and the Dev of thedevice appears in the window Ensure that e The Transmitter Family is ES e The Dev has been captured and e The In Use check box is checked Enable Ignore Tamper if required Use the factory default Supervision settings these settings will work for most applications Before making any changes to Supervision settings contact TekTone Technical Support at 800 327 8466 Select the Hardware Model from the drop down list Hardware models have been defined at the factory When the device can be used for more than one purpose select that purpose from the list in the Used as drop down list The locations entered previously will appear in a drop down list in the Assignment panel Choose the correct location All SF501ES pendants are assigned to Mobile When residents have been entered each pendant transmitter can be assigned to a resident Or pendant transmitters can be assigned to residents later Record the Dev location and resident s name on the site blueprint or on a worksheet for use during physical installation Click the Apply button on the Details button bar to save the information Repeat Step 2 through Step 12 for each transmi
107. mote Event Monitor 116 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 8 Using the Tek CARE500 NOTE The NC501ES Master Station Computer must be dedicated to the Tek CARE500 Do not run non Tek CARE500 applications on the master station computer In addition due to the critical nature of the Tek CARE500 reporting features all power saving features on the master station computer and monitor have been disabled During the Tek CARE5S0O0 installation technicians use the LS500 Config Tool and the LS501 Event Monitor to identify and assign equipment to locations to create the data fields that will be used to enter information and to commit those changes to the Tek CARE500 network After the system is set up the LS501 Event Monitor is where all of the events Such as emergency calls paging and other alarms are monitored This section is designed to serve two purposes e It is designed to serve as a guide to the everyday use of the Tek CARE500 it includes information for the end user about the Tek CARE500 user interfaces the LS501 and LS586 Event Monitors using the equipment included in the system pendants and other transmitters adding data and using data in various report formats e It can be used by installation technicians and facility staff as a guide to maintaining the Tek CARE5S00 database The database can be maintained by the installation company s technician or by the fac
108. mp QA Text Message K FA traffic vy ES traffic Ug Registers cat Type Residents EE e Residents KH staff Staff Groups KH Assignments Detals ei Transmitter zones Disable Supervision Transmitter Hardware Transmitter Family Gg Dey Model srso1 In use S EH Used ae Call Alarm Device E Supervision A Assignment Interval 5 min Version Mobile Connected FIGURE 71 LS501 Event Monitor Transmitters Tab 2 Insert the battery into the pendant transmitter and place a call 3 If the transmitter has already been added to the system it will appear as a Call in the LS501 Event Monitor window If it does not appear in the Event Monitor window add it using the instructions in Add Transmitters on page 92 4 Note the number assigned to the transmitter in the monitor window and click on that transmitter in the list at the bottom left of the screen Tek CARE500 Wireless Emergency Call System 97 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Assign Pendant Transmitters to Residents 5 Click on the Edit button in the Transmitters Details panel scroll down to the Resident drop down box select a resident to assign the transmitter to SC Tek CARE 400 Tek CARE 500 System Reporting Help E Q3 Text Message LO FA traffic LO EStraffic Lo Registers Call Type Residents SC 8 Residents Transmitters e staff e S
109. n Press and hold the large button on the front of the transmitter for at least 1 second The SF502ES transmitter will transmit the call and its call assurance LED will blink rapidly For Resident check in push the button during the scheduled check in time period At the Tek CARE500 master station computer click on the call in the LS501 Event Monitor software and then click the Acknowledge button to resetthe call SF505ES Wireless Smoke Detector SF515ES PIR Motion Detector SF520ES Door Window Egress Transmitter SF525ES SF525 2ES Universal Contact Transmitter These transmitters place auto matically generated calls At the Tek CARE500 master station computer click on the call in the LS501 Event Monitor software and then click the Acknowledge button to resetthe call Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide 127 Using the Tek CARE500 Using the LS501 Event Monitor TABLE 9 How to Place and Reset Calls Continued Transmitter SF527ES Wireless Support Module with SF337C Waterproof Emergency Switch or SF339 Pushbutton Emergency Switch SF531ES Wireless Emergency Call Station not waterproof Place Call Push the red emergency switch down push the red mushroom button in or pull the attached cord The transmitter will transmit the call and its call assurance LED will light Reset Call Push the red emergency switch up or twist the red mushroom
110. n SF501ES or SF501 2ES Pendant Transmitter is lost or broken remove it from use When a pendant transmitter is not in use the Tek CARE500 will ignore all calls and supervisory signals from that transmitter 1 2 Click on the Registers button and then click on the Transmitters tab Place a call using the pendant transmitter The call will appear as an alarm in the Event Monitor window Note the transmitter s device number and click on its Dev in the list at the bottom left of the screen Cancel the call Click on the Edit T button in the Transmitters Details panel uncheck the In use box and click the Apply button NOTE When a transmitter s In use box is unchecked the Tek CARE500 system will ignore all signals sent by that transmitter Delete a Pendant Transmitter from the System H an SF501ES Pendant Transmitter has been broken delete it from the Tek CARE500 1 First determine the transmitter s device number If the transmitter is still assigned to a resident click on the Registers button click on the Residents tab and then click on the Transmitters subtab In the residents list click on the residents name and note the associated pendant transmitter s device number Click on the Transmitters tab click on the pendant transmitter s device number in the list on the left side of the Transmitters Register and then click the Delete button on the Transmitters tab An alarm window
111. n it and then click Open This reloads the complete saved configuration into the LS500 Config Tool software e When the LS500 Config Tool is not running double click the LS500 Config Tool icon on the desktop and click on Open Configuration Browse to the desired configuration file click on it and then click Open This reloads the complete saved configuration into the LS500 Config Tool software 3 When the LS500 Config Tool window appears upload the configuration to the LS501 Event Monitor e Select File gt Consistency Check to run the consistency check e When required fix any issues and then select File gt Save Configuration to save changes e Select File gt Commit Configuration to System to update the Tek CARE500 LS501 Event Monitor software with the customized programming configuration 4 Shut down the LS500 Config Tool Software Tek CARE500 Wireless Emergency Call System 141 TekCARE 500 Users Guide Using the Tek CARE500 Tek CARE500 Reporting System Tek CARE500 Reporting System The Tek CARE500 Reporting System produces standard reports about events that have been cleared from the Event Monitor These reports provide valuable information to evaluate and optimize staff time The information contained in these reports also provides accountability information to the facility for each zone room type of call and time period Low Battery Report The Low Battery Report shows the Transmitter ID Dev Hardwar
112. n the NC501ES Master Station Computer s hard drive in the C Program Files TekTone LS450 Configs directory with a file extension of nc4 If desired save this file to another location such as the Desktop NOTE TekTone strongly recommends backing up the saved configuration file to a CD R disc or a USB flash drive not included 4 Shut down the LS500 Config Tool Software 140 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Reload a Previously Saved Configuration The current system configuration can be completely replaced with an earlier saved configuration Note that this process completely deletes all current configuration settings Therefore before proceeding save and back up the current configuration as described in the previous section The LS500 Config Tool software is an offline programming tool used for offline configuration of the Tek CARE500 It is also used to save and reload custom configurations 1 When the LS501 Event Monitor is not running double click the LS501 Event Monitor icon on the desktop to start the Tek CARE500 software When it is connected shown in the lower left of the Event Monitor window continue 2 Load the saved system configuration file into the LS500 Config Tool software e When the LS500 Config Tool is running select File gt Open Configuration Browse to the desired configuration file click o
113. ncy Call System Installation and Service Manual 2 System Components A basic TekTone Tek CARESO00 Wireless Emergency Call System with EchoStream Technology includes an NC501ES Master Station Computer an NC510ES Receiver and at least one transmitter Depending upon the type of facility into which it will be installed the system can be expanded to include paging resident check in devices door and window alarms smoke detectors motion detectors battery backup etc The Tek CARE500 components are described in these sections Master Controls on page 16 Optional Receivers and Pagers on page 19 Transmitters on page 20 Miscellaneous on page 28 Battery Information on page 30 NOTE For more detailed information see individual specification sheets on our website www tektone com Tek CARE500 Wireless Emergency Call System 15 Installation and Service Manual System Components Master Controls Master Controls The centrally located equipment that controls the primary functions of the Tek CARE500 system is described here Master Station Computer The NC501ES Master Station Computer is the core component of the Tek CARE500 system and the primary means of annunciation for the system All other devices including pagers remote event monitors and any other messaging systems are secondary and unsupervised means of annunciation To respond to calls staff must have access to certain features that are availa
114. ndling supervision signals from the field Click the Program Transmitter button to restart programming This error becomes more common as the number of programmed FA devices increases To avoid this error remove the batteries and or power from all FA transmitters repeaters and locators except the one being programmed until all FA devices have been programmed Write the assigned device number Dev on the back of the transmitter repeater or locator Disconnect the programmed device from the receiver s programming cable For SF529 A and SF531 A stations replace the connector on the programming header in its original orientation Repeat Step 6 through Step 13 for each FA transmitter that needs reprogramming When all devices have been reprogrammed remove the programming cable from the NC510 Receiver and close the receiver Ensure that all batteries are inserted properly and close all of the reprogrammed devices Save the configuration and then select File gt Commit Configuration to System to send the changes to the Tek CARE500 Network Reinstall the FA devices in their original locations Tek CARE500 Wireless Emergency Call System 59 Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A 60 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 5 System Setup Programming Using the LS500 Contig Tool The Tek CARE500 Wireless Emergency Ca
115. ng the buttons generally causes a change on the window for example by opening a new panel or in the software for example by saving changes E UJ Text Message LO FAtraffic LO EStraffic i Registers Locations oe FIGURE 4 Button Bar Examples Tab Bar and Tabs A Tab Bar is a panel on the window that contains selectable tabs Selecting a Tab will cause the window to display a group of related panels Residents Transmitters e Check In Call Types e Hardware e Zones e Pagers e Staff e Assignments Central Monitoring FIGURE 5 LS500 Config Tool Tabs 4 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Terms Used in This Manual Panels A Panel is the window component in which elements are placed Elements on a panel are generally related and are often labeled The example in the following figure shows two labeled panels that include check boxes a scroll bar and active and inactive buttons Call Filters e CET High Priority Calls No Calls Only Code Details m Name All Calls a E g ZS bi L No Call Staff Priority PrsAtt Bed Exit Emergency 2 Bath Stat L2 Present L1 Request L3 Request 150 1B 150 2B 150 3B Jk4 Cord Out Bed Out Attended Routine Aux Priority Aux MonReq Security Routine Duty Monitor Cord Out Code Blue Emergency StfEmg L1 Present L3 Present L2 Request 150 14 150 24 150 34 DIN Ou
116. nt Monitor Select Call Types to Display Each LS586 Remote Event Monitor is separately configured to display all calls or to display only certain call types The default is to display all calls Each Remote Event Monitor is also separately configured to play sounds when calls are received To select which calls the LS586 Remote Event Monitor shows 1 Select System Menu gt Annunciation Settings to access the Annunciation Settings window as shown in Figure 97 W Annunciation Settings Zone Filter P East Willowbrook X West Willowbrook D Commons Willowbrook zi all None Sounds IV Play Sounds Call Filter X 3 lt 3 lt 3 lt gt lt gt lt 3 lt 13 gt lt gt lt 9 lt lt gt lt gt lt x No Call fd Routine Staff Duty Priority Monitor Personal Attention Cord Out Bed Exit Code Blue Emergency 2 Emergency Bath Staff Emergency Stat Ka EI None OK Cancel FIGURE 97 Annunciation Settings To limit which zones calls are displayed click the None button in the Zones panel to uncheck all zones Then check each individual zone that you want displayed on this Remote Event Monitor To limit which call types are displayed clickthe None button in the Call Filter panel to uncheck all call types Then check each individual call type that you want displayed on this Remote Event Monitor To prevent a sound from playing when a call is displayed uncheck
117. nt Transmitter from the System cc ceececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 136 Send a Text Message x css csc heads adeeb as See te eerren reran Eie aeee ei 137 Using the Resident Check In Feature AA 138 Low BatleryReplaCe EE 138 MISSING TranSMitlers eer oie hele had eet 139 Tampered JESS 139 Save and Back Up the Current Contfguraton 140 Reload a Previously Saved Confouraton 141 Tek CARE500 Reporting System 2 c c seccceceeeeeeeeeeeeeeeesesenetsnensseedecedennenseseeeeees 142 Low Battery Report cece geesde EE cand Selec cipteas tee vee ech ee 142 Ile REDOMING EE 142 ENEE 144 Crealing A REDON ics elk hes cet at E EAEE EOE 145 Report ODOM S mem a a eon tveat ay e a a aeaa a a a a a a 146 Data Backup ranae E 146 Using an LS586 Remote Event Montor cece eeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeneeeeeeea 147 The LS586 Remote Event Monitor Screen 2 22 ccccceccceeeesseeeteeeeeececteeeeneeeeeees 147 E EE 148 GE 149 Select Call Types to Display 150 Clear a Monitor Fault xc 8 ste octet A sh a Ae ee coe Stiles 151 LS586 Event Monitor Reporting System 0 ceeeeeceeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeeee 151 TERE Ee EE 151 Tek CARE500 Wireless Emergency Call System vil Table of Contents rr SY viij Tek CARE500 Wireless Emergency Call System List of Tables TABLE 1 TABLE 2 TABLE 3 TABLE 4 TABLE 5 TABLE 6 TABLE 7 TABLE 8 TABLE 9 RF Signal Pros le LEET 12 Nearest Neighbor Pros and COM
118. ntral Monitoring Central Monitoring Use the information in this section to enable Central Monitoring and to create Central Monitoring Shifts When Central Monitoring is enabled the Tek CARE500 LS501 Event Monitor sends events such as alarms resets and missing transmitters via a serial connection to the NC502 PC Alarm Panel for connection information see Figure 49 Connections to the NC501ES Master Station Computer s Expansion Ports on page 51 The NC502 PC Alarm panel dials the Central Monitoring company s telephone number and transmits the events to the Central Monitoring company Create Central Monitoring Shifts Follow the instructions in Create Shifts on page 83 to create the time periods when Central Monitoring is to be enabled These shifts can be prefixed with CM to differentiate them from the shifts created for other purposes Tek CARE500 Wireless Emergency Call System 85 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Central Monitoring Enable Central Monitoring After the Central Monitoring shift times are created click the Central Monitoring tab in the LS500 Config Tool and enable Central Monitoring S500 Config Tool Unsaved File Tools Help e Locations e Residents e Transmitters e Check In Call Types e Hardware e Zones e Pagers e Staff e Assignments 1 Settings RA Schedule Locations 1005 Willowbrook 1006 Willowbrook Men Willowbrook
119. nunciation Settings 8 Exit Alt F4 Connection Settings Used to configure the software See Add an LS586 Remote Event Monitor on page 114 e Annunciation Settings Used to determine which calls are shown on the LS586 Remote Event Monitor s call display and whether they are audible See Select Call Types to Display on page 150 e Exit Alt F4 Closes all interfaces and terminates the LS586 Remote Event Monitor software application No information will be displayed when the software is not running The AlttF4 combination performs the same function Reporting Menu Reporting al Launch Reporting e Launch Reporting Starts the Tek CARE500 Reporting System See Tek CARE500 Reporting System on page 142 Help Menu e About Tek CARE500 Displays the software version number 148 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Buttons Using the Tek CARE500 Using an LS586 Remote Event Monitor Buttons found on the LS586 Remote Monitor Screen are Silence E Click while a call is active to turn alarm tones off Emergency alarm tones cannot be silenced Unsilence H Click while a call is active to turn alarm tones on Text Message 4 Text Message Click on this button to send a custom text message to one or more staff members staff groups or staff types Tek CARE500 Wireless Emergency Call System 149 TekCARE 500 Users Guide Using the Tek CARE500 Using an LS586 Remote Eve
120. of complexity with the simplest solution first e RF Signal e Nearest Neighbor 10 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Introduction Placing Repeater Locators RF Signal The RF signal method of location is the simplest but the least precise This method uses location devices placed so that only the location devices covering a specific area such as a single building in a multi building campus will hear any RF transmission This is the simplest method of determining location and uses only the presence of a transmitter s RF transmission to determine the nearest location device However because location devices are commonly spaced hundreds of feet apart location accuracy is fairly low Furthermore this method cannot provide the direction of the transmitter in proximity to the location device The results can also be uncertain depending on the physical obstacles between a transmitter and a location device For instance a location device that is 100 feet away might hear a transmitter where a location device that is only 50 feet away but behind a cement wall might not Moreover because RF signals propagate between building floors this method cannot be used to establish location on a specific floor in a multi level building In some RF environments such as large campuses with a lot of open space between the buildings this might be allthat is needed for determining location It might be
121. ogramming changes 70 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Check In System Setup Programming Using the LS500 Config Tool Check In Use the information in this section to create resident check in times A check in time is a time period during which the system requires residents to press their rooms check in buttons or to activate their rooms motion detectors Use SF502ES Wall Mounted Call Transmitters SF529ES Wireless Check In Assistance Stations or SF515ES Passive Infra Red Motion Detectors If the check in button is not pressed or the motion detector is not activated during the scheduled time period an Inactivity call appears in the LS501 Event Monitor NOTE Because resident check in times are typically used by the facility s staff to determine if a resident may require assistance set up the check in times to coincide with times the resident is likely to be awake and convenient times for the staff avoid setting check in times during shift changes Gather this information prior to programming the call stations Create several check in times so that each resident can be assigned a check in time that coincides with their normal waking schedule Residents can also be assigned one check in time for weekdays and another for weekends Here are some sample check in times TABLE 6 Check In Times Start Time End Time Week Days 05 00 06 30
122. on or it can be added later by the facility s staff using the LS501 Event Monitor Refer to Add Residents and Assign Them to Locations on page 94 for instructions on data entry If entered during installation the data must be provided by a representative of the facility Hi LS500 Config Tool Unsaved File Tools Help e Transmitters e Check In e Call Types e Hardware e Zones e Pagers e Staff e Assignments Central Monitoring Details Eas RSs JE Find Resident Information D e e Relatives amp Aaron Andrews Al Name Aaron Andrews Al Physician 3 ait ai Phone 111 1111 Baie A Candace Clayton A Dennis Decker Physician B Emily Elington Medical Info A Foster Flynn A Ginger George A Henry Harris Relatives E Name Phone Transmitters T aoo E azoa E a300 Locations Default Location 1001 Willowbrook Default Side None E 1001 Willowbrook FIGURE 55 LS500 Config Tool Residents Panels Tek CARE500 Wireless Emergency Call System 67 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Residents To add custom fields for additional resident information 1 Click the LS500 Config Tool Residents tab 2 Click the Add button in the Resident Fields panel 3 Type a name for the field in the Resident Fields Details panel then click the Apply button Use only letters and numbers in the field name Example field names include Resi
123. on and Wmdow 62 FIGURE 53 LS500 Config Tool Icon and Startup Wmdow eee eeeeeeteeeeeeee 62 FIGURE 54 LS500 Config Tool Locations Panels AAA 64 FIGURE 55 LS500 Config Tool Residents Panels AAA 67 FIGURE 56 LS500 Config Tool Select the Transmitter Family ceeeeeeeeeeeeeeeeeeee 70 FIGURE 57 LS500 Config Tool Set Up Resident Check In fmes 72 FIGURE 58 LS500 Config Tool Call Types Tab 73 FIGURE 59 LS500 Config Tool Hardware Tab 75 FIGURE 60 LS500 Config Tool Zones Tab c c ccccccceecseeceeeceneeeeeeeneeeee eres eeeeeneeeeenecenans 77 FIGURE 61 LS500 Config Tool Pagers Tab 78 FIGURE 62 LS500 Config Tool Staff Tab sete eicdoncecet cad delved entesna vated ane thee dek deed eu seas 80 FIGURE 63 LS500 Config Tool Assignments Tab 83 FIGURE 64 LS500 Config Tool Central Monitoring Tab 86 FIGURE 65 Central Monitoring Device List c c cccccseeee ce ceeeeeeeeeeeeeeee eee eneeseeeeenecneseeee 88 FIGURE 66 Password Manager csncncnicseie cen anes onerous 89 FIGURE 67 LS501 Event Monitor Traffic Window 00 eee eee ee teee ee eeeeeeeeeeeeeeeeeeeeeeeaaa 92 FIGURE 68 Add Resident Information 2 e ce c deceeeeseeeceteeeeeeeeteeeseeeteeesneseeenenceeeseees 94 FIGURE 69 Add Residents Locations scss sccsecesheneeceteceeeeeneneeeetereeesenseseeseeceeeeesens 95 xii Tek CARE500 Wireless Emergency Call System FIGURE 70 FIGURE 71 FIGURE 72 FIGURE 73 FIGURE 74 FIG
124. options New Default Configuration to start a new configuration Open Configuration to open a saved configuration file Load Configuration From System to load programmed information from the Tek CARE500 network into the Config Tool Consistency Check to check for errors during configuration and setup Lists and describes invalid entries and programming conflicts Save Configuration to save the current programming configuration to a file During an initial save the system requires entry of a file name Save Configuration As to save the current programming configuration into a new file Commit Configuration to System to send updated programming information to the Tek CARE500 network so that they can be displayed by the LS501 Event Monitor Quit to close the Config Tool Use the Tools menu to access these options Password Manager used to create and change passwords for the system Central Monitoring Device List used when Central Monitoring is active to set options and preferences for that capability The Help Menu provides information about the current software version 44 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Programming Tools Tabs Use the tabs at the top of the window to access programming information Descriptions of the LS500 Config Tool Tabs are located on the following pages e Locations on page 64 e Residents on page 67 e
125. or weekends Tek CARE500 Wireless Emergency Call System 101 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Assign Transmitters to Zones Assign Transmitters to Zones The installer can complete this step now or it can be completed by the facility staff after the system is physically installed In this step you will assign transmitters to the zones that were created using the Config Tool Refer to your completed programming worksheet for transmitter locations Follow these steps to assign a transmitter to one or more zones using the LS501 Event Monitor 1 Click on the Transmitters tab in the Registers 2 Click on a transmitter in the transmitters list Click on the Zones tab in the Transmitters Details panel to view the zones to which the transmitter is assigned Mi Tek CARE 400 Tek CARE 500 System Reporting Help amp UJ Text Message d FA traffic CA ES traffic Ug Registers cat Type Residents LE US Residents Transmitters e staff e Staff Groups e Assignments Details zO Find Transmitter Zones Disable Supervision Se EE All D More X East Willowbrook O West Willowbrook E Commons Willowbrook Connected FIGURE 75 Assign a Transmitter to a Zone 3 To change the transmitter s zone settings e Click on the Edit button e Choose the zones to which to assign the transmitter e Click on the Apply button 4 Repeat this procedur
126. oving residents or transmitters use the LS500 Config Tool software to save a copy of the current custom configuration on the hard drive of the NC501ES Master Station Computer This copy can be used to reload the current configuration to the Tek CARE500 if needed The LS500 Config Tool software is an offline programming tool used for offline configuration of the Tek CARESOO It is also used to save and reload custom configurations 1 If the LS501 Event Monitor is not running double click the LS501 Event Monitor icon on the desktop to start the Tek CARE500 software When it is connected shown in the lower left of the Event Monitor window continue 2 Load the current system configuration into the LS500 Config Tool software This step loads the configuration as it currently exists on the LS501 Event Monitor including residents resident location assignments resident transmitter assignments and transmitters added using the LS501 Event Monitor software e When the LS500 Config Tool is running select File gt Load Configuration From System e When the LS500 Config Tool is not running double click the LS500 Config Tool icon on the desktop and click on Load Configuration From System 3 When the LS500 Config Tool window appears save and back up the new configuration file Select File gt Save Configuration As and choose a filename such as today s date for the configuration file being created By default this file is saved o
127. own the Event Monitor and if applicable the Central Monitoring software Copy the files listed above to the desktop then restart the NC501 software E mail the copied files to your TekTone Customer 52 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Hardware Add ES Technology to an Existing NC501 or NC501A Service Representative Use LS501UP Upgrade facility name in the subject line Be sure to provide contact information and purchase order number in the body of the e mail Performing the upgrade in the sequence shown below will minimize the amount of time that the facility s Tek CARE500 system is out of service Attach the monitor keyboard and mouse to the NC501ES Master Station Computer see Figure 48 on page 50 Start the LS501 Event Monitor on the NC501ES Reenter data When TekTone has converted the NC501 database using part number LS501UP the database will be preinstalled on the new NC501ES Master Station Computer When the NC501 database has not been converted by TekTone enter data manually on the NC501ES following the steps for a new installation The facility s existing FA transmitters do not require reprogramming click on the FA Traffic button in the Event Monitor to find their Dev Ze Disconnect the NC510 FA Receiver from the NC501 Master Station Computer and connect it to the NC501ES Master Station Computer as shown in Figure 46 When the system inclu
128. properly check the settings Make sure that the e baud rates match e schedule is enabled e locations to monitor are set up Tek CARE500 Wireless Emergency Call System 87 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Central Monitoring Print the Central Monitoring Device List The Central Monitoring Device List is used by the Central Monitoring company to match the ID that is transmitted with an event to a resident s name and location Figure 65 F Centrally Monitored Devices Microsoft Internet Explorer DER File Edit View Favorites Tools Help ay gt EN a Le Search se Favorites g CG amp E 33 Address Gal C Program Files TekTone L5450 Data centralmonitoring html d Go Links Centrally Monitored Devices Central Monitoring 1D Transmitter ID Hardware Type Residents Locations 00000 AO SF501 Aaron Andrews 1001 Willowbrook 00001 AD02 SF501 Angela Andrews 1001 Willowbrook 00002 ADOS SF501 Barry Babcock 1002 Willowbrook 00003 Ag04 SF501 Candace Clayton 1003 Willowbrook 00004 ADOS SF501 Dennis Decker 1004 Willowbrook 00005 A100 SF502 Barry Babcock 1002 Willowbrook 00006 A300 SF529 Angela Andrews Aaron Andrews 1001 Willowbrook 00007 A200 SF531 Angela Andrews Aaron Andrews 1001 Willowbrook DOUCE A500 NC512 Outside Front Willowbrook DUU B2365893 SF501 Barry Babcock 1002 Willowbrook 00010 B23664588 SF502 Angela Andrews A
129. r Reflection is an important part of signal propagation as it ensures multiple signal paths to the receiving device for each transmission However those multiple signal paths can cause problems in RF networks and especially in determining location as the same signal depending on how many times it has been reflected can provide dramatically differing signal strengths An object need not be solid metal for an RF signal to bounce off it RF signals will treat metallic coating as solid metal Likewise they will treat a chain link fence as a metal wall as long as the opening of the links is small enough in relation to the wavelength to reflect the transmission Tek CARE500 Wireless Emergency Call System 9 Installation and Service Manual Introduction Placing Repeater Locators Realistic RF Expectations RF environments are dynamic and highly variable there is no substitute for RF testing The following considerations will help you design and maintain your wireless sensor network location system e While RF signal strength does get weaker with distance RF performance is variable and will change as the environment changes e Any changes in building construction or in the size of the building will impact system design and operation New construction materials between transmitters receivers and repeater locators can dramatically cut down on signal propagation e Likewise on a larger campus increased vegetation between buildings
130. ransmitters SF529ES Wireless Check In Assistance Stations and SF515ES PIR Motion Detectors may be used as check in transmitters 3 Click on the Check In tab in the Transmitters Details panel This tab is only available for transmitters that have been configured as check in devices 100 Tek CARE500 Wireless Emergency Call System Installation and Service Manual SC Tek CARE 400 Tek CARE 500 System Reporting Help amp System Setup Programming Using the LS501 Event Monitor Assign Check In Times to Check In Transmitters J Text Message LO FA traffic ES traffic 3 Registers Call Type Resident s Location tine e Residents Transmitters e Staff e Staff ial e Assignments 8 T T Find a In use 1 1 1 1 1 Model SFSO1 SFSO1 SFSO1 SFSO1 SFSO1 H 4100 SFS02 C azoo e fT a300 asoo SFS31 SFS29 NCS12 Transmitter Zones Check In x x None SMTWTFS 05 00 06 00 MTWTF 07 00 08 00 5 08 00 09 00 Check In Times al ll SMTWTFS 15 30 15 45 SMTWTFS 06 00 07 00 SMTWTFS 07 00 08 00 1 1 1 1 B236SEDB SFSO1 zl Connected FIGURE 74 Assign Check In Times 4 Click on the Edit button in the Transmitters Details panel select one or more Check In Times and click the Apply button Assign just one check in time per day to a transmitter although one check in time may be assigned for weekdays and another f
131. reless Resident Check In Assistance Call Station The SF529ES Wireless Resident Check In and Assistance Station is used where a high priority call and resident check in is desired High priority calls must be reset at point of origin Tektone CHECK IN _ FIGURE 27 SF529ES Wireless Resident Check In Assistance Station Room Station The SF530ES Room Station is used where call cord usage is desired Alarms must be reset at point of origin Call cord must remain plugged in to prevent battery drain TekTone CANCEL CALL PLACED FIGURE 28 SF530ES Room Station Tek CARE500 Wireless Emergency Call System 25 Installation and Service Manual System Components Transmitters Wireless Emergency Switch The SF531ES Wireless Emergency Switch not waterproof is used where a high priority call is desired but does not require protection from water Alarms must be reset at point of origin FIGURE 29 SF531ES Wireless Emergency Switch Smoke Detector The SF505ES Wireless Smoke Detector transmits an alarm signal when the smoke detector is activated The signal will be reset automatically when the detector is clear of all smoke FIGURE 30 SF505ES Wireless Smoke Detector 26 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Transmitters Motion Detector The SF515ES Passive Infra Red Motion Detector is sensitive to moving heat infrared
132. ribed in Test the Installation on page 110 The missing call clears from the Event Monitor To remove a transmitter from use 1 Click on the Registers button and then click on the Transmitters tab 2 Click on the transmitter s Dev and then click on the Edit T button in the Details panel 3 Uncheck the In use box and then click on the Apply button The missing call clears from the Event Monitor NOTE When a transmitter s In use box is unchecked the Tek CARE500 system will ignore all calls placed from that transmitter Tampered Transmitters The system initiates a Tamper call to the LS501 Event Monitor when a transmitter has been tampered with usually the transmitter s case has been opened To clear the call select the call line and click on the Acknowledge button Or program the LS501 Event Monitor to ignore all tamper signals from that device To ignore all tamper signals from a transmitter 1 Click on the Registers button and then click on the Transmitters tab 2 Click on the transmitter s Dev and then click on the Edit button in the Details panel 3 Check the Ignore Tamper box and then click on the Apply co button Tek CARE500 Wireless Emergency Call System 139 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Save and Back Up the Current Configuration After making changes to the database for example by adding moving or rem
133. rs e SF515 and SF515ES PIR Motion Detectors e SF520 and SF520ES Door Window Egress Wireless Transmitters and e SF525 SF526 SF525ES and SF525 2ES Universal Contact Transmitters All other calls must be cancelled in person at point of origin e Text Message Click on this button to send a manual text message to one or more staff members staff groups or staff types Disabled unless RF Paging is enabled e FA Traffic Click on this button to view the signals that the NC510 Receiver is receiving from FA transmitters This button is primarily used for troubleshooting and while adding new FA transmitters to the system e ES Traffic Click on this button to view the signals that the NC510ES Receiver is receiving from ES transmitters This button is primarily used for troubleshooting and while adding new ES transmitters to the system e Registers Click on this button to display the systems registers Tek CARE500 Wireless Emergency Call System 125 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Registers Click on the Registers button at the top right of the Event Monitor window to access the registers listed here To view a specific register select its corresponding tab These registers are available Residents This register displays a list of residents along with tabbed panes that display resident information assigned locations and assigned transmitters It is also used to add or remove resid
134. rs Add Transmitters on page 92 Add Residents SE EE and Assign Them to Locations on Assign Pendant Transmitters Assign Pendant Transmitters to Residents on page 97 Assign Check In Times to Check In Transmitters on Assign Check In Times page 100 Assign Transmitters to Zones on page 102 Add Staff Add Staff on page 103 Create Staff Groups Create Staff Groups on page 104 Create Staff Assignments Create Assignments on page 105 Save the Configuration Save the Configuration on page 107 Print the Central Monitoring Print the Central Monitoring Device List on page 108 Device List 32 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Process and Tools Installation Process TABLE 3 Outline of Steps to Complete a New Installation Continued Instructions are found here Physically Install hardware Complete the Installation on page 109 Test the system Test the Installation on page 110 Add Remote Event Monitors Add an LS586 Remote Event Monitor on page 114 These instructions are provided for use when upgrading an existing NC501 or NC501A to include the EchoStream technology e Step 1 Upgrade the Master Station Computer on page 52 e Step 2 Install New ES Equipment on page 55 e Step 3 Reinstall the FA Equipment on page 55 if required e Step 4 Program the FA Transmitters on page 56 if required To Install one or more LS586 Remote Event Monitors see Add an LS 58
135. s RF Signal Range RF signal range is limited by three factors e transmitter power receive sensitivity e physical obstacles The range of an RF system depends on three factors Each of these factors must be considered when establishing location functionality Transmitter Power The power of RF transmissions is the easiest factor to control The higher the wattage the louder the transmission Most transmitters operate at a relatively low wattage to preserve battery life Line powered NC511ES Repeater Locators which don t have to consider battery life can pick up those transmissions and retransmit them at a much higher power When designing your location network the power of the transmissions used to establish location will have to be taken into account Tek CARE500 Wireless Emergency Call System 7 Installation and Service Manual Introduction Placing Repeater Locators Receive Sensitivity Receive sensitivity refers to the ability of NC511ES Repeater Locators and NC510ES Receivers to hear transmissions The higher the sensitivity the lower the power at which the repeater locator or receiver will be able to decode transmissions Most wireless sensor networks balance maximum sensitivity with affordability in designing repeater locators and receivers The sensitivity of the repeater locator and receiver will be crucialin determining the proximity of a given transmitter in many location networks Physical Obstacles Of
136. s Otherwise no call will be placed when the NC only input is activated 1 Click the LS500 Config Tool Hardware tab 2 Click the SF525 SF525 hardware type in the Hardware Types panel and click one of the station behaviors in the Station Behaviors panel NOTE The data fields found on the Behavior Details panel change according to the selected Hardware Type ONLY the behaviors for the selected hardware are avail able for you to edit 3 Click the Edit T button in the Behavior Details panel to edit the selected station behavior 4 Select a call type for the NC only input using either the Input 2 or the Acknowledged Input 2 drop down box Unacknowledged nput 2 calls are automatically reset when returned to a normal state Acknowledged Input 2 calls are reset at the NC501ES Master Station Computer 5 Click the Apply button 74 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Call Types and Hardware 6 Select File gt Save Configuration to save the programming changes 4 LS500 Config Tool C Program Files TekTone LS450 Configs P ublishing TC500 nc4 DER File Tools Help KH Locations e Residents e Transmitters KH Check In CallTypes Hardware e Zones e Pagers KH Staff e Assignments Central Monitoring Hardware Types Behavior Details KC Name am Name Acknowledged Emergency Device Z
137. s and Tools Programming Tools NOTE Remember always follow these basic steps when using the LS500 Config Tool to make changes to the Tek CARE500 data e Make the changes e Save the changes to a file e Commit the changes to the Tek CARE500 network When these steps are followed it will always be possible to load the data from the Network after the initial load from Default When opened from Default the Config Tool window looks like this 2 S500 Config Tool Unsaved File Tools Help e Locations e Residents e Transmitters e Check In Call Types e Hardware e Zones e Pagers e staff e Assignments e Central Monitoring Find gt E Nowhere Details Name S Details wm ry 7 Nowhere re A B Proximity Map None Transmitters Residents FIGURE 43 LS500 Config Tool Window Default Tek CARE500 Wireless Emergency Call System 43 Installation and Service Manual Overview of the Installation Process and Tools Programming Tools Config Tool Header and Buttons The main menu bar and tabs at the top of the Config Tool window provide access to the functions listed below S500 Config Tool Unsaved File Tools Help Locations e Residents v Transmitters e Check In Call Types e Hardware e Zones e Pagers e staff e Assignments e Central Monitoring FIGURE 44 LS500 Config Tool Header Menu Options Use the File menu to access these
138. s checked Scroll down to the Resident drop down box select a resident to assign the transmitter to and click the Apply button Cancel the call from that transmitter and label the transmitter with the correct resident information Return to Step 1 to assign another transmitter If the transmitter does not appear as a call in the LS501 Event Monitor window either it has been removed from service orit has not yet been added to the system Click on the ES traffic button in the LS501 Event 132 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Monitor and check the box next to Hide transmitters already in system and the box next to Hide supervisions E Traffic Taisi 2010 04 20 11 13 supervision alarm 2010 04 20 11 13 supervision low bat 2010 04 20 11 13 supervision alarm 2010 04 20 11 13 supervision alarm 2010 04 20 11 13 FIGURE 91 Traffic Pop up Screen If the transmitter has not yet been added to the system the call will appear as an alarm in the Traffic window If it does not appear in the Traffic window skip to Step 4 Click on the alarm to highlight it and then click on Add transmitter to system button The Event Monitor window will pop up with the Transmitters Register highlighted The Dev appears in the Transmitters panel of the Transmitters Register In the Transmitters Register Hardware panel choose transmitter mod
139. s reserved No part of this publication may be copied without the express written permission of TekTone Sound amp Signal Mfg Inc The content of this manual is furnished for informational use only is subject to change without notice and should not be construed as a commitment by TekTone Sound amp Sig nal Mfg Inc TekTone Sound amp Sign al Mfg Inc assumes n o responsibility or liability for any errors or inaccuracies that may appear in this documentation TekTone the T ekTone ogo T ek Bridge T ek Call T ek Care T ek Check In T ek Com Tek Digicare Tek Door Tek Entry Tek Guard Tek Micro Tek MMARS TekNIOS Tek Paging Tek Phone Tek Safe Tek Select Tek Sentry Tek Sound Tek Status Tek Trio and T ek View are either registered trademarks or trademarks of TekTone Sound amp Signal Mfg Inc in the United States and or other countries All other trademarks are the property of th eir respective owners Tek CARE 500 devices com ply with Part 15 of the F CC Rules Operation is sub ject to the following two conditions 1 Devices may not cause harmful interference and 2 devices must accept any interference received including interference that may cause undesired operation Tek CARE500 Wireless Emergency Call System Installation and Service Manual Table of Contents EENHEETEN 1 Terms LESS DR TNS En EE 3 Re Le BA E TEE 4 Button Bar and Buttons e die ere deet gett Mee d et geet d e 4 Tab Barand Tab EE 4 E
140. s when using proximity maps 1 Click the Add button in the Locations panel 2 In the Locations Details panel type the name of the area in which a transmitter will be located such as a resident room number 3 Select the appropriate Proximity Map from the drop down box in the Locations Details panel and click the Apply button A black X will appear in the upper left corner of the proximity map This is a location indicator Click the Edit T button in the Proximity Maps Details panel then click and drag the location indicator black X to the map position that best represents that location and click the Apply button in the Proximity Maps Details panel 4 Repeat steps 1 through 3 to add all locations for all equipment on all proximity maps To add locations without proximity maps 1 Click the Add button in the Locations panel 2 In the Locations Details panel type a location name such as a resident room number Click the Apply button in the Locations Details panel 3 Repeat steps 1 and 2 to add all locations for all equipment to be added When the equipment locations have been added select File gt Save Configuration As to save the programming changes Record this file name save this file often as the installation progresses to back up changes made to the configuration Tek CARE500 Wireless Emergency Call System 65 Installation and Service Manual Syst
141. specific transmitters or zones to a staff member or a staff group who will then receive automatic text messages triggered by calls from the assigned transmitters Used only when the system includes pagers Tek CARE500 Wireless Emergency Call System 121 TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor Mi Tek CARE 400 Tek CARE 500 System Reporting Help Q Q Text Message To AN FA traffic 4 AN E5 traffic E cal type Resident s ee e Residents e Transmitters D staff e Staff Groups e Assignments Residents dt Bees Find m o Resident Locations Transmitters EI Resident Information A Angela Andrews A Barry Babcock Name Aaron Andrews A Candace Clayton Phone 111 1111 A Dennis Decker A Emily Ellington A Foster Flynn A Ginger George Medical Info A Henry Harris Relatives Physician Connected FIGURE 85 LS501 Event Monitor Registers The Tek CARE500 Event Monitor Operating Window This section provides a brief description of the various parts of the operating window Double click the LS501 Event Monitor icon to open the Event Monitor window when it is not already running FIGURE 86 LS501 Event Monitor Icon 122 Tek CARE500 Wireless Emergency Call System TekCARE 500 Users Guide Using the Tek CARE500 Using the LS501 Event Monitor After the system loads the LS501 Event Monitor click on the Registers button to open the programm
142. ssible in multi level buildings Tek CARE500 Wireless Emergency Call System 13 Installation and Service Manual Introduction Site Preparation and Wiring Requirements Site Preparation and Wiring Requirements Prior to installation an area in which the TekTone NC501ES Master Station Computer and NC510ES Receiver will be installed must be designated This area requires access to standard 110V connections TekTone strongly recommends that this equipment be protected with an uninterruptible power source and or other battery backup In an assisted living facility that has a generator the emergency system will have two different types of emergency power e Life Safety branch which is for lighting Exit signs fire alarms etc e Emergency Critical Branch which can be used for nurse call emergency call door security etc NOTE In some instances transmitters or repeater locators can be tied into the circuit used for the Exit lights Before installing in this manner ensure that the installation is not in violation of any electrical code When equipment is to be flush mounted and backboxes have been provided by another contractor inspect the site before beginning the installation to ensure that backboxes are either plastic or fiberglass The transmitters will not transmit through metal backboxes Resolving this problem early will make the final installation run smoother 14 Tek CARE500 Wireless Emerge
143. stallation and Service Manual Complete the Installation Add an LS586 Remote Event Monitor 5 When the Tek CARE400 500 LS586 Setup Installation Completed window appears click on the Close button This installs the client software and places an LS586 Event Monitor icon on the computer s desktop 6 To start and configure the LS586 Remote Monitor double click the LS586 Event Monitor icon on the desktop When the Remote Event Monitor window appears continue T Click on the System menu at the top of the Event Monitor window and then select Connection Settings The Connections Settings window will appear W Connection Settings Network Settings Server Address 127 0 0 1 Monitor Index 1 gt OK Cancel FIGURE 82 LS586 Remote Event Monitor Connection Settings 8 Enter the master station Computers static IP address in the Server Address box 9 Choose a Monitor Index 1 9 to assign to this PC Each PC that uses the LS586 Remote Event Monitor software must be assigned a unique Monitor Index 10 Click OK to save the connection settings NOTE Shutting down the LS586 Remote Monitor causes a monitor fault at the NC501ES Master Station Computer To clear a monitor fault select System gt Redetect from the LS501 Event Monitor s menu bar on the NC501ES Master Station Computer Tek CARE500 Wireless Emergency Call System 115 Installation and Service Manual Complete the Installation Add an LS586 Re
144. stem Do not run non Tek CARE500 applications on the master station computer In addition due to the critical nature of the Tek CARE500 reporting features all power saving features on the master station computer and monitor have been disabled NOTE When upgrading an NC501 or NC501A Master Station Computer to handle EchoStream equipment complete the steps in Add ES Technology to an Existing NC501 or NC501A on page 52 before returning here to install the ES equipment Tek CARE500 Wireless Emergency Call System 47 Installation and Service Manual System Setup Hardware INOVONICS Power Cord Connector O00000 COORDINATOR Receiver Paging Transmitter PK510 Power Supply amp PC Interconnect Assembly to 120 ff 60 HZ OR Paging Transmitter Receiver optional PK510 Power Supply amp PC Interconnect Assembly Phone i ec Alarm ae to 120 VAC Panel 60 HZ FIGURE 46 NC501ES Master Station Computer Connections 48 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Programming Header NC510 Bs Pa Serial Data Port Example Inside SF502 To 120 VAC 60 Hz q To PC Comm Port
145. ster R 400 H ZE SE gt Staff Details Connected FIGURE 76 Add Staff 2 Click on the Add button in the Staff panel 3 Type the staff member s name in the Name field of the Details panel If desired assign a staff type L1 L2 L3 or leave the default None 4 Select a pager to assign to this staff member and click on the Apply button 5 Repeat this procedure to add each staff member Tek CARE500 Wireless Emergency Call System 103 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Create Staff Groups Create Staff Groups The installer can complete this step now or it can be completed by the facility staff after the system is physically installed Skip this step if Staff Groups have been set up using the Config Tool or if your Tek CARE500 system does not include pagers A staff group is a group of staff members that have similar characteristics for example they work the same shift cover the same zone are all nurses or are all aides A staff member can be added to multiple staff groups Staff groups are used to send custom text messages to the pagers of a specific group of staff members They may also be used to create assignments for automatic text messages Follow these steps to create staff groups using the LS501 Event Monitor software 1 Click on the Staff Groups tab in the Registers SE Tek CARE 400 Tek CARE 500 System Reportin
146. t Jk4 DIN Out BedEmg Inactivity PrsAtta Help Alarm K R R R R R R R R R R R R a a R a a a EEKEEEEEKKEEEEEEKEEEEE FIGURE 6 Simple Window Panel Boxes Buttons and Scroll Bars A variety of window elements are grouped within the panels found on a window These elements include but are not limited to e List Boxes are boxes of a fixed size that contain a data list If the list in the box exceeds the allotted size of the box a scroll bar is available e Combo Boxes provide the same function as List boxes but do so viaa drop down list e Check Boxes and Radio Buttons are used to indicate user options For example in Figure 6 if only the L3 Staff type check box is enabled only staff given the L3 designation will receive a page Check boxes turn an option on or off Radio Buttons provide a combination of choices for an option e Horizontal and Vertical Scroll Bars provide access to data contained within a list box or panel that does not fit within the immediate viewing area Tek CARE500 Wireless Emergency Call System 5 Installation and Service Manual Introduction Installation Prerequisites Installation Prerequisites Before beginning installation of the Tek CARE500 Wireless Emergency Call System ensure that a site survey has been done by a qualified TekTone representative using the NCSOOESSK Site Survey Kit This is a necessary step to correctly determine what equipment is necessary and where it should b
147. t Monitor has started click on the LS500 Config Tool icon A startup window opens LS500 Config Tool Waiting On User 5 New Default Configuration B Open Configuration e Load Configuration From System ut FIGURE 42 LS500 Config Tool Startup Window Choose the source from which to load data These options are available e New Default Configuration Open Configuration e Load Configuration From System When opening the LS500 Config Tool for the first time during a new installation use the New Default Configuration option The New Default configuration option can also be used to restart the installation from factory defaults Do not use this option when valid data has been entered and saved either to the Tek CARE500 network or to a saved file All data will be overwritten by a blank configuration To use data that has been entered saved and committed to the Tek CARE500 network choose Load Configuration From System This loads the current LS501 Event Monitor configuration including transmitters locators and repeaters that have been added to the system To use a previously saved configuration use the Open Configuration option browse to the desired file click on the file and then click Open A saved configuration is a backup of the system configuration for use in the event of a system failure 42 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Overview of the Installation Proces
148. t Transmitters are used with any standard NO or NC switch for a variety of applications The SF525ES includes one selectable NO NC input the SF525 2ES includes one selectable NO NC input plus an NC only input the secondary NC only input s call type has not been preassigned its call type must be assigned using the Hardware tab of the LS500 Config Tool Alarms are either automatically reset when returned to a normal state or are reset at the NC501ES Master Station Computer depending upon programming FIGURE 23 SF525ES SF525 2ES NO NC Universal Contact Transmitter Wireless Support Module When the SF527ES Wireless Support Module is connected to an SF337C Waterproof or SF339 Pushbutton Emergency Switch the switch operates as a wireless device The SF527ES SF337C assembly is used in showers and bathrooms or anywhere a high priority call is desired The SF527ES SF339 assembly is easily activated so that calls can be placed using an elbow shoulder etc Alarms must be reset at the point of origin Tek CARE500 Wireless Emergency Call System 23 Installation and Service Manual System Components Transmitters a FIGURE 24 SF527ES Wireless Support Module TekTtone EMERGENCY FIGURE 25 SF337C Waterproof Emergency Switch Ka EMERGENCY FIGURE 26 SF339 Pushbutton Emergency Switch 24 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Components Transmitters Wi
149. t leiere eege eege aer 17 NGS10 RECEIVED EE 17 NC369 Paging Wb EE 18 NC502 PC Alarm Panel EE 18 NC505ES Remote LCD Receiver is gue ed ASdEAEdEE SCENE ER tieeciienaivedenias 19 NC399P Alphanumeric Pagel 2 ceccenececeeeeeeeeeeeeeenedenetenenenceeeceeeaees 19 NC511ES Repeater Locator EE EE EN 20 SF502ES Wall Mounted Call Transmtter nnn neeennrenerrennnenn nn 21 SF501ES Water Resistant Single Button Call Transmitter 00 eee 21 SF501ES 2 Water resistant Dual Button Call Transmtter eee 22 SF520ES Door Window Egress Transmitter 22 SF525ES SF525 2ES NO NC Universal Contact Transmitter 23 SF527ES Wireless Support Module ssssssesneesnannnnnnrrneerrnrreennrrnnrnnrn rnrn t rrreeenne 24 SF337C Waterproof Emergency Switch ceceeeeeeeeeeeeeereeeeeeeeeeeeeeeeeeeeeeeees 24 SF339 Pushbutton Emergency Switch 24 SF529ES Wireless Resident Check In Assistance Station 0 0 0 0 eeeeeeeeeees 25 SFOSOES ROOM e DEE 25 SF531ES Wireless Emergency Gwitch 26 SF505ES Wireless Smoke Detechor EEN 26 SF515ES Passive Infra Red Motion Detector sesseeeesesennnnnnnnrenerrnrreeeennnn ne 27 Tek CARE500 Wireless Emergency Call System xi List of Figures FIGURE 32 IH511 Weatherproof Housing 2 0 ccccccsicceeseeeceneceneeeepeeee esse eneeeeeseccececenees 28 FIGURE 33 IH527 Surface Mount Single Gang Plastic Back Box 28 FIGURE 34 IH528 Surface Mount Single Gang Plastic Back Box 29 FIGURE
150. t resident Tek CARE500 Wireless Emergency Call System 69 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Transmitters Transmitters Use the information in this section to enable FA and or ES Transmitters and other remote devices Transmitters will be added later using the LS501 Event Monitor 1 Click on the Transmitters tab to open the Config Tool Transmitters panel Check the ES Enabled check box Do not check the FA Enabled check box unless there is existing FA equipment installed W S500 Config Tool Unsaved File Tools Help e Locations Residents e Check In e Call Types e Hardware e Zones e Pagers e Staff e Assignments Central Monitoring Transmitters f Details ee BS Find Settings S Dev Inuse Model Transmitter FA Enabled M Py East Willowbrook ES Enabled M at Transmitter Family West Willowbrook SFSO1 Dev Commons Willowbrook SFSO1 In use 5F501 Ignore Tamper Be SF531 Hardware SF529 lt NC512 lt gt a Model SF501 i Used as Call Alarm Device CM weekday am CM weekend CM weekday pm Interval 5 min E Staff day Staff eve E Skaff rekt et Supervision Timeout 240 min Assignment Location Mobile Resident Aaron Andrews Battery Battery Low M Battery Changed Never FIGURE 56 LS500 Config Tool Select the Transmitter Family 2 Select File gt Save Configuration to save the pr
151. taff earl e Assignments EECH Transmitter Zones Disable Supervision Un use Model 5F501 Au ne rampei 4 A SF501 Used as Call Alarm Device I Assume factory settings E SF501 Supervision SFS01 EN SFS0O1 SF502 Timeout 240 min sl SFS31 Assignment Interval 5 min Se Location Mobile Resident Mone Battery pore 5F529 Aaron Andrews NC512 Battery Low M Angela Andrews 62365EDB S5F501 zl Barry Babcock Candace Clayton Dennis Decker Emily Ellington Foster Flynn Ginger George Henry Harris Connected FIGURE 72 Assign a Pendant Transmitter to a Resident 98 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Assign Pendant Transmitters to Residents 6 Click the Apply button Cancel the call from that transmitter and label the transmitter so that you can give it to the correct resident SC Tek CARE 400 Tek CARE 500 System Reporting Help x amp Text Message LO FA traffic LO EStraffic E Registers cate Device Residents tccstion time S Alarm B2365EDB Aaron Andrews 1001 Willowbrook 0 07 8 e Residents Transmitters e sel Staff Se e Assignments Find m Ir e Transmitter zones Disable Supervision Dev Un use Model T aoo1 1 SF501 GEET E am Pi Used as Call Alarm Device r A003 SFSO1 Supervision oe Fol Interval 3 min E SF501 F Location Mobile 410
152. that are available only on the NC501ES Master Station Computer These features include the ability to clear calls from some transmitter types to view resident and transmitter information and to view call locations Therefore locate the NC501ES Master Station Computer where primary caregivers have access to it The LS586 Remote Event Monitor Screen This section provides a brief description of the various parts of the screen Tek CARE 400 Tek CARE 500 Menu Bar pff System Reporting Help Call Display lu B2365EDB Aaron Andrews 1001 Willowh FIGURE 96 LS586 Remote Monitor Screen Tek CARE500 Wireless Emergency Call System 147 TekCARE 500 Users Guide Using the Tek CARE500 Using an LS586 Remote Event Monitor Menus Menu Bar Menu items are available to set up the software System menu to exit the Event Monitor program System menu to Launch Reporting Reporting menu and to view the software version number Help menu Button Bar This area includes buttons used to silence or unsilence non emergency call tones and to send a text message Call Display This panel displays a list of currently active calls The following information is provided for each active call Call Type Transmitter device number Resident name Location and Time elapsed since the call was initiated Menu selections found on the LS586 Remote Event Monitor Screen are System Menu System Ze Connection Settings Ze An
153. the Central Monitoring Device List If the system includes Central Monitoring use the LS500 Config Tool to print the Central Monitoring Device List wnenever changes are made to the system programming new residents for example See complete instructions in Central Monitoring on page 85 108 Tek CARE500 Wireless Emergency Call System Installation and Service Manual 7 Complete the Installation This chapter describes the final installation of the Tek CARE500 System Remote Device Installation After the hardware is added to the Tek CARE500 System using the Config Tool and Event Monitor physically install the repeater locators and stationary transmitters in their final locations The stationary remote devices may have wall mounting hardware or may be installed in non metal back boxes designed for a flush mount Mobile devices come with belt hooks and necklaces Verify that all equipment has been set up and identified as described in System Setup Programming Using the LS500 Config Tool beginning on page 61 Verify that the assigned location for each transmitter has been recorded on the transmitter or on its packaging Verify that there is a record of the locations in which the equipment will be permanently installed See Locations on page 64 Install repeater locators in the locations determined by the site survey and indicated on the Proximity Maps blueprints equipment packaging and or worksheets created when the hard
154. the NC501ES Master Station Computer s hard drive 2 Click the Locations tab in the LS500 Config Tool LS500 Config Tool Unsaved e Residents e Transmitters e Check In Call Types e Hardware e Zones e Pagers e Staff e Assignments e Central Monitoring WS 1002 Willowbrook 1003 Willowbrook 1004 Willowbrook 1005 Willowbrook 1006 Willowbrook Details 1007 Willowbrook 1008 Willowbrook Name Willowbrook Men Willowbrook Nowhere Office Willowbrook x Name 1001 Willowbrook E E E E e E E SS SS E EN BS D a Sides A B Proximity Map Willowbrook xj Transmitters Residents ei 4300 A Angela Andrews ei 4200 A Aaron Andrews Staff Lounge FIGURE 54 LS500 Config Tool Locations Panels 64 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Locations 3 Click the Add button in the Proximity Maps panel 4 Click the Load from file button in the Proximity Maps Details panel browse to a Proximity Map and click the Open button 5 Type a name for the map such as Building 1 North Wing or 2nd Floor and click the Apply button 6 Repeat to add other facility maps Define Transmitter Locations Describe each location in which a transmitter will be placed Locations must be defined whether or not proximity maps are used To add location
155. the primary means of annunciation for the Tek CARE500 system To respond to calls staff must have access to certain features that are available only on the NC501ES Master Station Computer These features include the ability to clear calls from some transmitter types to view resident and transmitter information and to view call locations Therefore locate the NC501ES Master Station Computer where primary caregiving staff have access to it To complete the installation e Connect the NC501ES Master Station Computer to the facility s network See Figure 49 Connections to the NC501ES Master Station Computer s Expansion Ports on page 51 for facility LAN port location e Assign a static IP address to the NC501ES Master Station Computer e Ensure that the master station Computere auxiliary network interface is configured for access via a LAN Follow these steps to install the software on the remote computers 1 Open a web browser such as Internet Explorer on the networked PC on which the LS586 Remote Monitor will be installed 2 Type the master station computer s static IP address into the web browser s address bar 3 When the Reporting System window appears click on the Download the Client button 4 Click on the Run button and then click on Run again When the Tek CARE400 500 LS586 Setup Installation Options window appears click on the Install button 114 Tek CARE500 Wireless Emergency Call System In
156. to pagers in response to calls from transmitters Assignments are the final step in customizing the system to send automatic text messages to staff pagers Assignments are used to assign shifts to staff and staff groups which determines when they will receive automatic text messages Assignments are also used to assign transmitters and or zones to staff and staff groups this determines which transmitters will send them automatic text messages An assignment consists of three main parts the staff members who will receive automatic text messages the shift when they will receive them and the transmitter or zone that they will receive them from 1 Click the LS500 Config Tool Assignments tab 2 Click on the Add button in the Assignments panel 3 Choose the staff type staff group or all staff and staff name the name of a staff member or a staff group 4 Choose the level primary secondary or tertiary and the shift Also choose whether to send pages for faults 5 Choose the device type a transmitter zone or all devices the specific transmitter or zone and the filter all calls no calls only code or high priority calls Also choose whether to send a page when a call is reset 6 Click on the Apply button 7 Repeat procedure to create additional staff assignments 84 Tek CARE500 Wireless Emergency Call System Installation and Service Manual System Setup Programming Using the LS500 Config Tool Ce
157. ts Overview of the Installation Process and Tools beginning on page 31 provides a quick cross reference between the steps to follow to fully install and program the Tek CARE500 System Setup Hardware beginning on page 47 provides step by step hardware installation instructions This chapter also includes Add ES Technology to an Existing NC501 or NC501A beginning on page 52 which provides the information needed to complete an upgrade from any of the older Tek CARE500 systems to the newer ES technology System Setup Programming Using the LS500 Config Tool beginning on page 61 describes how to use the LS500 Config Tool to e Program the Tek CARE SOU e Set up data fields e Add data Tek CARE500 Wireless Emergency Call System 1 Installation and Service Manual Introduction e System Setup Programming Using the LS501 Event Monitor beginning on page 91 describes how to use the LS501 Event Monitor to e Add Transmitters e Add Residents and Assign Them to Locations e Assign Pendant Transmitters to Residents e Assign Check In Times to Check In Transmitters e Assign Transmitters to Zones e Add Staff e Create Staff Groups Create Assignments Save the Configuration e Print the Central Monitoring Device List e Complete the Installation provides information about final hardware installation in these sections e Remote Device Installation beginning on page 109 e Test the Installation beginning on pag
158. tter in the system Tek CARE500 Wireless Emergency Call System 93 Installation and Service Manual System Setup Programming Using the LS501 Event Monitor Add Residents and Assign Them to Locations Add Residents and Assign Them to Locations The installer can complete this step or it can be completed by the facility staff after the system is physically installed Skip this step if all Residents have been added and assigned to locations using the Config Tool Residents are the recipients of care at your facility whether you call them residents clients or patients The Tek CARE500 system associates individual residents with their respective rooms locations and transmitters so it can show which resident has placed a call activated his her transmitter If a room has two residents each of them can be assigned to the same location and stationary transmitter Both names will then be displayed on the Event Monitor when a call is placed from that transmitter In addition to resident name and location the system may have been customized by your installer to store any other resident information you requested such as address physician name and phone relative name and phone or medical information 1 Start the LS501 Event Monitor software If this program is not already running double click the LS501 Event Monitor icon on the desktop to start the Tek CARE500 software When it is connected shown in the lower left of the Event Mon
159. ve 15 00 Type Zone E CM weekday am 00 00 Name East Willowbrook E amp Church Bus 10 30 7 H Staff weekend day 07 00 ee E S E Staff weekend night pt1 19 00 Page Resets E cm weekend 00 00 Settings Details Level Primary E Shift Details Shift Staff day E Name Staff night pt2 Page Faults I Start Time 00 00 Name Quentin Quinn Device End Time 07 30 PS ai Sunday Monday Tuesday Wednesday Thursday Friday Saturday FIGURE 63 LS500 Config Tool Assignments Tab Shift times are set up using the Assignments tab on the LS500 Config Tool Click the Assignments tab then follow these steps to create Shifts 1 Click the Add button in the Shifts panel 2 In the Shift Details panel type a name for the shift 3 Using 24 hour Military time enter a Start Time and an End Time in the Shift Details panel Midnight is 00 00 Start and End times must be at least 10 minutes apart Tek CARE500 Wireless Emergency Call System 83 Installation and Service Manual System Setup Programming Using the LS500 Config Tool Assignments 4 Use the check boxes to select which days of the week this event is scheduled 5 Click the Apply button Create Assignments Skip this step if the facility s Tek CARE500 system does not include pagers Assignments may be added now using the Config Tool or later by facility staff using the Event Monitor The Tek CARE500 system sends automatic text messages
160. ware was entered into and identified by the Tek CARE500 Install call stations into permanently located back boxes if flush mounted or install the wall mounted back boxes Tek CARE500 Wireless Emergency Call System 109 Installation and Service Manual Complete the Installation Test the Installation NOTE DO NOT install any transmitter into a metal back box The metal interferes with signal transmission Any metal back boxes provided for installation will have to be replaced with plastic or fiberglass back boxes As each piece of equipment is installed ensure that the batteries are properly inserted and that there are no loose connections Verify that the components have been physically installed in the location to which they were assigned in the Config Tool and the Event Monitor Test the Installation This step will proceed more quickly using an assistant and two way radios or cell phones Follow this procedure to test the system s transmitters one at a time 1 Click on the LS501 Event Monitor icon to start the program FIGURE 79 LS501 Event Monitor Icon 110 Tek CARE500 Wireless Emergency Call System Installation and Service Manual Complete the Installation Test the Installation The LS501 Event Monitor will open Mi Tek CARE 400 Tek CARE 500 System Reporting Help x CU Text Message d FAtraffic PA ES traffic Ly Registers Cal Type Resident s ti E Connected FIGURE 80
161. will impact RF signal propagation Signal propagation is easier in the winter than in the summer Varying foliage due to seasonal change must be taken into account considering RF signal propagation e Every building is different The concrete and metal used in construction will establish your RF environment as will the placement of obstacles within the building Unfortunately it is oten difficult if not impossible to determine all the construction materials used in any single site e Metal structures such as elevators vaults etc will cause reflection In a structure that is primarily metal RF signals may have a difficult time escaping to a receiver or repeater locator e Perform extensive and repeated testing recognizing that wireless performance is variable and can change over time e Conduct a wireless survey using TekTone s NC500ESSK Site Survey Kit to establish your location network The survey kit is used to measure the signal strength of repeater locator transmitter and receiver messages and will be helpful no matter what method you use to establish location Methods of Determining Location With the basics of RF signal propagation in mind we can turn to methods of determining location Each of the following methods uses the placement of location devices to locate a transmitter in different ways Generally speaking the simpler the location method the less accurate it will be The following methods are presented in order

Emergency-Call System - Alpha Communications

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