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HP LaserJet 5200/5200L Series printers Service Manual

1. the printer Memory DIMMs Q7713 67951 Synchronous 32 MB DDR SDRAM DIMM Q7714 67951 Synchronous 48 MB DDR SDRAM DIMM Q7715 67951 Synchronous 64 MB DDR SDRAM DIMM Q7718 67951 Synchronous 128 MB DDR SDRAM DIMM Q7719 67951 Synchronous 256 MB DDR SDRAM DIMM Q7719 67951 Synchronous 512 MB DDR SDRAM DIMM Printer supplies Q7516 67901 Black print cartridge Cable C6518A USB 2 0 printer cable 2 meter 6 5 feet standard C6520A USB 2 0 printer cable 3 meter 9 8 feet standard C2946A IEEE 1284 parallel 3 meter 9 8 feet standard 92215S Mac DIN 8 printer cable 312 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 2 Accessories and supplies continued Item Part number Service exchange number Description Media C2934A 50 sheets HP Color LaserJet Transparencies letter C2936A 50 sheets HP Color LaserJet Transparencies A4 Q2419A 200 sheets HP LaserJet High Gloss paper letter C4179A 200 sheets HP LaserJet Soft Gloss paper letter C4179B 200 sheets HP LaserJet Soft Gloss paper A4 Q6547A 200 sheets HP LaserJet High Gloss paper A4 Q6548A 200 sheets HP LaserJet Soft Gloss paper A3 Q1298A HP LaserJet Tough paper letter Q1298B HP LaserJet Tough paper A4 HPU1132 HP Premium Choice LaserJet paper letter CHP410 HP Premium Choice LaserJet paper A4 HPJ1124 HP LaserJet pape
2. Figure 6 18 Embedded Web Server page Printer information 2 Installed personalities and options 3 Memory 4 Security Using the embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 98 and later When the printer is connected to the network the embedded Web server is automatically available You can access the embedded Web server from Windows 98 and later or through the Apple Safari browser Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel Below are examples of what you can do using the embedded Web server View printer control status information Set the type of paper loaded in each tray Determine the remaining life on all supplies and order new ones View and change tray configurations View and change the printer control panel menu configuration View and print internal pages 280 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com e Receive notification of printer and supplies events e View and change network configuration To use the embedded Web server you must have Microsoft Internet Explorer 6 0 or later or Netscape Navigator 6 2 or later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not suppor
3. Figure 5 126 Removing the paper feed unit 4 of 4 138 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Printed circuit assemblies PCAs DC controller 1 Remove the following components Right cover See Right cover on page 86 Formatter See Formatter on page 76 Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 Face up bin See Face up bin on page 87 Top cover See Top cover on page 89 Right front cover See Right front cover on page 96 DC controller cover See DC controller cover on page 100 Low voltage power supply See Low voltage power supply PCA on page 151 2 Onthe top of the printer disconnect one flat flexible cable callout 1 from the laser scanner callout 2 3 Use a flatblade screwdriver to release the ferrite block callout 3 from the plastic holder callout 4 Figure 5 127 Removing the DC controller 1 of 5 ENWW Printed circuit assemblies PCAs 139 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Release one flat flexible cable callout 5 from the cable guide callout 6 Figure 5 128 Removing the DC controller 2 of 5 5 Figure 5 129 Removing the DC controller 3 of 5 140 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 6 Releas
4. Cleaning the paper path using the printer control panel 1 2 3 ENWW Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight PRINT QUALITY and then press v Ey NOTE If your printer has an automatic duplexer go to step 7 Press W to highlight CREATE CLEANING PAGE and then press v Remove all paper from tray 1 Remove the cleaning page and load it face down in tray 1 Ey NOTE If you are not in the menus navigate to PRINT QUALITY by using the previous instructions At the printer control panel press W to highlight PROCESS CLEANING PAGE and then press v Cleaning the printer 49 Download Service Manual and Resetter Printer at http printer1 blogspot com Cleaning spilled toner Defective print cartridges can develop leaks Also after a jam has occurred some toner might remain on the rollers and guides inside the printer The pages that print immediately after the jam can pick up this toner Use a vacuum that is designed for picking up fine particle Vacuum specifications Do not use a conventional vacuum designed for LaserJet printers or copiers to vacuum the printer or any spilled toner The toner particles used in this product might be too fine for effective vacuuming and could result in damage to conventional vacuums You can use a vacuum specifically designed for cleaning if it can filter fine particles 5 microns in diameter Ey NOTE Dispose of waste ton
5. ceeeceeceeeeeeeeeeeeeeeeeees 49 Cleaning spilled tONGE siccnctensetatasienieadd dendetnestdedhoneeeeledenenetinianns ented eee 50 VACUUM specifications 2 00 ce ceeeceeceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeteeteeteeeedeneeeneenseeeaaees 50 4 Theory of operation Engine control Syse is afc sivajccicsbaterecticededageccds edn igebcadseyangebilcas din dbelceis ebangebilceadvadeadtlstastaaeciesias nekendshage 52 Poweron SEQUENCE ss secascclixnaelavesasaGdencaddasadisadtanauadlanatannvaddeddaaahaduade tuataduadeasasaddeaeannanadatunass 53 iv ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Motors fans ANd SOIGNOIGS ccceeecececceaeeseeeececeaseeceeceaseeeeeeceaeasseeeeaueeseceteaeanseeeeesansesees 53 LA SEl SCANMERSYStOM rasor ET E sa deastvafiaasansuaeacneraes 55 Pickup and ieed system sists deci cveiesedeesditehiteriaieieds adie edad eta ainsi EEEE EEEE REE 56 Cassette tray 2 pickup MECHANISM 1 00 0 eee ce eeene eee eeeeee eee eeeeaeeeeeeeeaaeeeeeeenaeeeeeeenaaes 57 Multipurpose tray tray 1 pickup MECHANISM cece cece eeeeeeenee eee eeeentaeeeeeeeetaeeeeeeeeaaas 58 Jam detection escrire cya tates AE EAA EENE ER 58 lmage formation SyStOMm occrncncriraii aana A EEEE E EERE 59 Image formation procesS 0 0 0 cece eter ee eee nee reesei nese etaeee seer neeeeeeenneeeeeenea 60 Latent image formation DIOCK oscscerccicsnioniciceiiitiiiiit iin EE 60 Step 1 primary charging
6. on page 279 Item Explanation PRINT MENU MAP Prints the control panel menu map that shows the layout and current settings for the printer control panel menu items PRINT CONFIGURATION Prints the current printer configuration If an HP Jetdirect print server is installed an HP Jetdirect configuration page will print out as well PRINT SUPPLIES STATUS Prints a supplies status page that shows the supplies levels for the printer an approximate PAGE number of pages remaining cartridge usage information the serial number a page count and ordering information This page is available only if you are using genuine HP supplies PRINT USAGE PAGE Prints a page that shows a count of all paper sizes that have passed through the printer lists whether they were one sided or two sided and shows a page count PRINT FILE DIRECTORY Prints a file directory that shows information for all installed mass storage devices This item appears only if a mass storage device that contains a recognized file system is installed in the printer such as an optional CompactFlash card not available for the HP LaserJet 5200L PRINT PCL FONT LIST Prints a PCL font list that shows all the PCL fonts that are currently available to the printer PRINT PS FONT LIST Prints a PS font list that shows all the PS fonts that are currently available to the printer 264 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 bl
7. AaBbCc AaBbCc AaBbCc AaBboCc AaBbCc i a See Tire tracks See White spots on on page 245 creases on page 246 lines on page 246 on page 247 black on page 247 AaBbCc AaBbCc A See Scattered lines on page 247 See Blurred print on page 248 Troubleshooting print quality problems 239 Download Service Manual and Resetter Printer at http printer1 blogspot com See Random image See Random image repetition on page 248 repetition on page 248 dark light EA NOTE These examples depict letter size media that has passed through the printer short edge first Light print partial page Aa Ce Aa gt Cc Aa gt Cc Aa gt Cc Aa Ce 1 Make sure that the print cartridge is fully installed 2 The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the media is too moist or too rough See Selecting print media on page 16 Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver 3 Open the CONFIGURE DEVICE menu at the printer control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See Print Quality submenu on page 268 4 Try using a different type of med
8. HP print cartridges When you use a genuine new HP print cartridge you can obtain the following supplies information e Percentage of supplies remaining e Estimated number of pages remaining e Number of pages printed HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality A CAUTION Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Changing the print cartridge on page 44 To recycle the used cartridge follow the instructions included with the new cartridge 42 Chapter 3 Maintenance ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Print cartridge authentication The printer automatically authenticates the print cartridge when it is inserted into the printer During authentication the printer will let you know whether a cartridge is a genuine HP print cartridge If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline and Web site on page 43 HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP pri
9. Figure 5 17 Removing the CompactFlash cards 2 of 10 3 Remove the right side panel by sliding it toward the rear of the printer until the side slides from the printer Figure 5 18 Removing the CompactFlash cards 3 of 10 ENWW Customer self repair parts 77 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Open the access door by pulling on the metal tab Figure 5 19 Removing the CompactFlash cards 4 of 10 5 Remove the new CompactFlash card from its package Figure 5 20 Removing the CompactFlash cards 5 of 10 6 Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot Figure 5 21 Removing the CompactFlash cards 6 of 10 78 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Slide the CompactFlash card into place Figure 5 22 Removing the CompactFlash cards 7 of 10 8 Close the access door and press firmly until it snaps into place Figure 5 23 Removing the CompactFlash cards 8 of 10 9 Toreplace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place Figure 5 24 Removing the CompactFlash cards 9 of 10 ENWW Customer self repair parts 79 Download Service Manual and Resetter Printer at http printer1 blogspot com 10 Reconnect t
10. 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the paper path using the printer control panel on page 49 3 Replace the print cartridge Gray background AQBbCc AaBbCc AaQBbCc AQBbCc AaBbCc 1 Do not use media that has already been run through the printer Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack in the tray Also try rotating the stack 180 oe ee UN Open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu increase the TONER DENSITY setting See Print Quality submenu on page 268 6 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 7 Replace the print cartridge 242 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Toner smear AaBbCc AaBhCc AaBhCc AaBkCc AaBbCc 5 Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the paper path using the printer control panel on page 49 Replace the print c
11. ENWW Declaration of conformity 389 Download Service Manual and Resetter Printer at http printer1 blogspot com Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagntiques CEM EMI statement Korea VCCI statement Japan CORBIS PRLUBRESERESSEMIMBS VCCI OB CHOC DIABRRNRECT CORBI RRR CRATS CE ABWELTHETA CORBAILAPTLEV AL REICHEL T MASS SSeS SMOTCEMHVET Fri at AGS IGE CEL URYRUALTHRSAL Power cord statement Japan N mk ASAE BIRI KEHEL ESL ASA BiRI K IL HHO Ran Ck AHRECA 3
12. PUJL INFO ID This command identifies the printer type to the host for reference when selecting printer drivers for automatic installation The command syntax is PUJL INFO ID lt CR gt lt LF gt PJL INFO USTATUS This command queries the state of unsolicited JOB status PAGE and TIMED status are not supported The command syntax is PJL INFO USTATUS lt CR gt lt CF gt PJL INFO PAGECOUNT This command returns the number of pages that have been printed by the engine PJL JOB This command informs the printer of the start of a PUL job and synchronizes the job status information The printer counts print jobs including nested jobs incrementing the job counter for the PJL JOB command and decrementing it for PJL EOJ The printer accepts the NAME parameter and returns the name string in the unsolicited JOB start status message if the unsolicited job status is enabled The printer transmits the unsolicited JOB status message to every I O channel that has enabled this function The following is the message format ENWW Interface troubleshooting 251 Download Service Manual and Resetter Printer at http printer1 blogspot com PJL USTATUS JOB lt CR gt lt LF gt START lt CR gt lt LF gt NAME lt job name gt lt CR gt lt LF gt lt FF gt The printer resets the nested job counter whenever it switches the source to a different I O channel This prevents a corrupt job on one channel from disrupting the activities on anothe
13. e Use the PS driver for printing from PostScript based programs for compatibility with PostScript Level 3 needs or for PS flash font support Operating system PCL 5e PCL6 PS 3 emulation Windows 98 Windows Millennium Me Windows 2000 Windows XP 32 bit Windows Server 2003 32 bit NI SENESGSN QI NENRESGEN Windows Server 2003 64 bit Mac OS X V10 2 and later NINE NENNYS 1 Not all printer features are available from all drivers or operating systems 2 For Windows 2000 and Windows XP 32 bit and 64 bit download the PCL 5 driver from www hp com go lj5200_software or www hp com go lj5200L_software 3 For Windows XP 64 bit download the PCL 6 driver from www hp com go j5200_ software or www hp com go j5200L_software The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5e drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation Some accessories that the Driver Autoconfiguration supports are the duplexing unit optional 10 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com paper trays and DIMMs If the environment suppor
14. eee eeeece eee eeete eee e eee eecte eee eeeeaeeeeeeeeeaeeeeeeeetaeeeeeeeeaaas 60 Step 2 laser beam EXPOSUFE cceceessecceecceeeeeeeeeeeeeeeseeseeeeeaaaaaaeaaecaeeeeeeeeeess 61 DEVEIOPMENEDIOCK siecccvisssdcncceewienadcnlawtvbuaaaacaddeanbaakonctwesvand aaa aS AE A 61 Step 3 devel ping spesi iaaa aa a aiai aa 61 Transier DOCK aigon aa E Aa EAEE AT AN 61 Step 4 image TANSIOR seereiiciionirarieven i nren aa EEE 61 Step 5 separation from the drum 0 ccccecceeeeeeeeeeeeeeeecaeeeeeeeeeeeeeeeeeseseeennaaeees 62 FIXING DIOCK seein cdc cseeeecazecteeyedecsdazuee ai EA AE a E AE 62 Step 6 FUSING eeseceed teeedelecestsladeets Tanase E A heed ae 62 Drum cleaning block 0 0 0 eect eeeeee eee teeter ee eeeeaae sees eenaaeeeeeeeeaaeeeeseeeaaeeeeeeeiaeeeeeseeiaaes 62 Step 72 drum CIEANING is ci2iectes shades sees Hebets elec Hind eeaitieereeiediatiat 62 Print CANINA CG sss ea eect ence aiiin aed aain iiaia ened raa eiiiai iias 63 Print Cartridge activation se tei ediiiieakiiessiaisl dvi na dealin ETE 63 5 Removal and replacement Removal and replacement Strategy 2 cccseeeeeceseceeeeceeseceeeenseesteeeeasneeteeenanseeeeenanseeceesansaddaeeeteeeeees 66 WAEFOAU CHOI ica sates ction EE E TEET TE A A 66 REQUIRED tools siessen an ii aa a E a ea A REESE EA EA EER 66 Types of SCHOWS eccriene iann iEn AA keie Nieida an n AARNA taacect ext tadeeauveuticcesdeetee 67 Service APPKOACH iiinn aaa aaa iaa aaa ia a a Daaa aaia 67
15. 3 Verify the guides are in the correct position 4 Adjust the tray dial and blue lever to the correct position 5 Press Y to exit Control panel messages Download Service Manual and Resetter Printer at http printer1 blogspot com 213 Control panel message Description Recommended action Loading program X alternates with DO NOT POWER OFF Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on The X specifies the sequence number of the program being loaded No action necessary MANUALLY FEED lt TYPE gt lt SIZE gt alternates with For help press Tray 1 is empty and no other tray is available Load media into tray 1 and press V to continue Press for help MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To continue press Media is in tray 1 but the print job requires a specific type and size that is not currently available Press VY to print from the tray or Press for help MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To use another tray press VW MANUALLY FEED OUTPUT STACK alternates with Then press v to print second sides No media is in tray 1 and a print job requires a specific type and size that is available in another tray The first side of a manual two sided print job has been printed and the printer is paused until the output stack is reinserted Press V t
16. 4 Z NOTE If most of the media is still inside the printer remove it through the rear door 1 Open the rear door Figure 6 9 Clearing jams from the output bin areas 1 of 4 2 Slightly lift up the rear door and then lift up on the middle portion of the black assembly on the inside of the door to release the clips Let the rear door drop open Figure 6 10 Clearing jams from the output bin areas 2 of 4 ENWW Clearing jams 233 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 5 Grasp both sides of the media and slowly pull the media out Be careful not to spill loose toner on yourself or into the printer Figure 6 11 Clearing jams from the output bin areas 3 of 4 Ey NOTE If media is difficult to remove open top cover and removing the print cartridge to release pressure on the media Close the rear door The clips automatically return to their original positions Figure 6 12 Clearing jams from the output bin areas 4 of 4 Open and close the top cover to clear the jam message If a jam message persists media is still in the printer Look for media in other locations 234 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Clearing jams from the optional duplexer 1 Remove the duplexer from the rear of the printer Figure 6 13 Clearing jams from the optional duplexer 1 of 4 2 Look insi
17. Close the top cover and front door Reinstall the firmware Creating CLEANING PAGE The printer is generating a cleaning page The printer returns to the Ready state after 1 Load the cleaning page into tray 1 2 Press Menu 3 Select PRINT QUALITY and then press v 4 Select PROCESS CLEANING PAGE and then press v DATA RECEIVED alternates with Ready The printer received data and is waiting for a form feed The message disappears when the printer receives another file The printer is paused If the printer is waiting for a form feed press Y to continue If the printer is paused press Stop to continue Date Time YYYY MMM DD HH mm To change press 7 To skip press STOP The printer has an internal clock that tracks the date and time Press Y to change the date and time Press Stop to skip this step You can set the date and time later by using the SYSTEM SETUP menu Press to exit Deleting Private Jobs The printer is in the process of deleting a private job No action necessary ENWW Control panel messages 211 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action Deleting Duplexer Error Remove Duplexer Duplexing Do not grab paper The printer is in the process of deleting a job The duplexer has been removed Duplexing is not available for the HP
18. Figure 5 32 Removing the DIMMs 7 of 12 82 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place Figure 5 33 Removing the DIMMs 8 of 12 EF NOTE To remove a DIMM first release the locks SHIGE eT A Figure 5 34 Removing the DIMMs 9 of 12 8 Close the access door and press firmly until it snaps into place Figure 5 35 Removing the DIMMs 10 of 12 ENWW Customer self repair parts 83 Download Service Manual and Resetter Printer at http printer1 blogspot com 9 To replace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place Figure 5 36 Removing the DIMMs 11 of 12 10 Reconnect the interface cable s and the power cord Figure 5 37 Removing the DIMMs 12 of 12 11 Turn the printer on Control panel overlay Some printer models are shipped without the control panel overlay installed or you want to use a different label Use this procedure to install a control panel overlay for a language other than English 1 Remove the backing form the adhesive side of the label 2 Position the new label over the top of the control panel Duplexer EA NOTE A minimum of an additional 64 MB is needed when
19. NVRAM initialization conira AEA A A NTR 293 Fo nitialize NVRAM ss cisfcecte ocodedeetecesedn stat sti wansesaueeptactensann ueuecedeceeneetedsduened cates 294 Perform the Self test ccccccc audeaededsinlegece iudaeeera vinlagerAdtlage EEE 294 DAVE RESTON AEA E E E E E E E E E O T cack 294 Replacing the formatter and the DC controller ccccccceeeeseeeeeeeeeeeeeeeenaees 295 Replacing the formatter only sssssseeeeeessessrrrrssserrrrssstirrrnsssttnrnnnnsenennnnnneenn 295 Replacing the DC controller only saeessssesseeerrreeesssrnrinseeerrreeenrnnnnaasrrnneaennnnnns 296 Service menu service PIN codes sesessssssssererrrreserrrirrnsdaatntrnneeneidnnnaaaaattananaaaannannnnaaa 296 SOMVICE ID erara a a E T 297 Restoring the Service ID nesinnes Na AE 297 Converting the Service ID to an actual date 0 ee eceeeeeeceteereeeeeeeeeteeeeeeeeeeee 297 Test pag s cccccsivcccdeceeseelectebervacsentensiadteedennssnatuenuanen endalauencpanereaeanp bn dedeaneedanddeat EA 298 Engine test page racnidi a e a as iageesdcevasaneesedeendiees 298 Formatter test page veselia arinaa EAE E ae AEAN A 298 Troubleshooting network printing problemS c cece eeeeeeee eee eeeeeeeeeeeeeeeeeeeeaeeeeeeseeeeaaeeeeeseeenaeeeees 299 Troubleshooting Common Windows PrOblEMS 1 0 eeceeeeee eee eeeeeeee eee eeeeeeeeeeeeeeeteeeaaaeeeeeteeenaeenes 300 Troubleshooting common Macintosh problems ccccceeeeeeceeeeeeeceeeeeeeeeaaeee
20. RM1 2899 000CN Cover right 500 sheet cassette 500 sheet feeder cassette external panels and covers on page 343 RM1 2900 O00CN 500 sheet cassette only tray 3 500 sheet feeder cassette tray 3 on page 341 RM1 2909 000CN 500 sheet feeder drive assembly 500 sheet feeder drive assembly on page 349 ENWW Numerical parts list 373 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 27 Numerical parts list continued Part number Description Table and page RM1 2912 000CN 500 sheet feeder lifter drive assembly 500 sheet feeder lifter drive assembly on page 351 RM1 2926 000CN Low voltage power supply 110V 127V Internal components 3 of 3 on page 325 RM1 2926 000CN Low voltage PCA assembly 110V 127V PCA assembly on page 333 RM1 2951 O00CN Low voltage power supply 220V 240V Internal components 3 of 3 on page 325 RM1 2951 O00CN Low voltage PCA assembly 220V 240V PCA assembly on page 333 RM1 2957 000CN RM1 2957 000CN High voltage power supply 110V 127V High voltage PCA assembly 110V 127V Internal components 3 of 3 on page 325 PCA assembly on page 333 RM1 2958 000CN High voltage power supply 220V 240V Internal components 3 of 3 on page 325 RM1 2958 000CN RM1 4098 000CN High voltage PCA assembly 220V 240V DC controller
21. lt lang gt lproj where lt lang gt represents the two letter language code for the language in use Reinstall the software See the getting started guide for instructions The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the printer that you wanted Cause Solution The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs The wrong printer name or IP address is being used Another printer with the same or similar name IP address or Rendezvous host name might have received your print job Check the printer name IP address or Rendezvous host name by printing a configuration page See Configuration pages on page 283 Verify that the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center An encapsulated PostScript EPS file does not print with the correct fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the printer
22. 8 x 16 INCHES Setting saved ENWW Paper Handling menu 265 Download Service Manual and Resetter Printer at http printer1 blogspot com Configure Device menu This menu contains administrative functions The CONFIGURE DEVICE menu allows the user to change the default printing settings adjust the print quality and change the system configuration and I O options Printing submenu Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings In general it is better to change these settings in the printer driver if applicable Item Values Explanation COPIES DEFAULT PAPER SIZE 1 to 32000 Displays a list of available media sizes Sets the default number of copies by selecting any number from 1 to 32 000 Use 44 or W to select the number of copies This setting applies only to print jobs that do not have the number of copies specified in the program or printer driver such as a UNIX or Linux program The default setting is 1 B NOTE Itis best to set the number of copies in the program or printer driver Program and printer driver settings override control panel settings Sets the default image size for paper and envelopes This setting applies to the print jobs that do not have a paper size specified in the program or printer driver The default setting is LETTER DEFAULT
23. Before performing SCrviCe essssirriianrei aaraa a AANA ANNARA TARNE ed nae nee 68 After permOrming Servite s cesrorseeni aeaa eE EEEE EEAS 68 Parts removal order ussen a aa a a a 68 Customer self repair parts 2 2 2 2 ccccccccceeeeeeeeeeeeeeeeeeeaaeeeeeeeeeeeeeeegd saa saaaaaeaanaeceeeeeeeeeeeessadecssecdieeeeeeeeeeess 70 TRAY 1 PICKUP TONS arsenom a aa taaadea tag a aa aa a anaid 70 Tray 2 piCkup roler cssc iniinis aE a iaa a aaa aa a ada 72 Tray 2 Separation pad nuisent iaa aE RE A a EDan a aAa aiaa 73 Tray 3 retard roller veicccccccinte face teats ienees naea e EAA beter NA EE 74 Tray 3 pickup and feed rollers 2cccccccecccccceceeeeeeeeee cece ecaaeeaeeeeeeeeeeeeeeseseceecnsineaeeeeeeetees 75 Fonmmatier cone e E e e EE E E 76 CompactFlash Card Sensini a a iaaa AES AEE EAE 77 DIMMS ceee aria aia a e E tanec nce ARE AE EEEE EERE EAEAN aa 80 Control panell overlay erraiaoro na a N diet lbdaidedee bid etasebassaeece 84 DUPIOXG i iici a eaa a aaa aaa aaa a a aiea 84 External doors covers and panels cccccccccccececaeaeseeeeeseseeeeeceeceeeeceeeecesaeaeseesseseeceseseeeeeeeeeeesesaeaeae 86 RIGHT COVE scciesisssictevarantadiussenensnbdeauauleecuuwauds A 86 Lower back COVEN e issasidacennasccaceciavendendeata docs dana veseccuseneacteduundaneddeccctaasanedesdbaadatageren dete AE 86 Face up DIM sposini a aae a aa aaa aA 87 TOP COVER caisse aaaea a aa a aE E aeaa KA EE EA NE Ea AAEE 89 Left COVER osmannerne ia a a AE EE EDA E E 92
24. Check the connectors on the DC controller 05 Waste toner 4 Ifthe error persists replace the DC 06 Overhead transparency 07 Rotary motor Drum phase sensor out of range black Density sensor out of range black controller 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on A printer command error has occurred XX Description 01 Input device 02 DC controller memory 55 01 and 55 02 Errors Replace the DC controller 55 03 and 55 04 Errors 1 Check the DC controller connectors 03 No engine response 2 Replace the DC controller 04 Communication 56 XX ERROR A printer error has occurred 1 Turn the printer off and then on alternates with XX Description 2 Remove all input devices and then reinstall them To continue turn off then on 01 Input device 3 Check the input device connectors 4 Replace any damaged connectors 57 XX PRINTER ERROR A printer fan error has occurred 1 Check the connections to the indicated fan alternates with XX Description 2 Replace the indicated fan To continue turn off then on 03 Sub fan 04 Main fan 208 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Recommended action Control panel message Description 58 XX ERROR alternates with To continue turn off then on A processor error has occurred Check the cable connection of the DC controller J30
25. Contact the printer administrator to change settings ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE ANY CUSTOM BAD DUPLEXER CONNECTION alternates with To continue turn off then on Duplex registration is not available when the tray size is configured for ANY SIZE or ANY CUSTOM The duplexer is not installed correctly Change the size setting for the tray Turn the printer off and then on to continue BAD OPTIONAL TRAY CONNECTION Cancelling The optional tray is not correctly installed The printer is in the process of canceling a job 1 Press W to see step by step information 2 Turn the printer off and disconnect all of the cables 3 Remove the optional tray and then reinstall it 4 Reconnect all of the cables and turn the printer on 5 If the message persists contact HP support 6 Press to exit No action necessary Cannot Duplex Check Rear Bin The printer has detected a non auto duplexing size Make sure that the media size meets duplexing requirements Card slot lt X gt not functional alternates with lt current status message gt The CompactFlash card in slot lt X gt is not working correctly CompactFlash is not available for the HP LaserJet 5200L 1 Press W to see step by step information 2 Turn the printer off 210 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Pri
26. Internal components 3 of 3 on page 325 RC1 7459 000CN RC1 7460 000CN Flag paper full detect Flag face down Internal components 1 of 3 on page 321 Internal components 1 of 3 on page 321 RC1 7461 000CN Sheet flag Internal components 1 of 3 on page 321 RC1 7462 000CN Sheet face down Internal components 1 of 3 on page 321 RC1 7754 000CN Cover left Duplexer on page 357 RC1 7755 000CN Cover right Duplexer on page 357 RC1 7756 000CN Cover top Duplexer on page 357 RC1 7757 000CN Cover rear Duplexer on page 357 RC1 7760 000CN Holder fan Duplexer on page 357 RC1 7770 000CN RC1 7783 000CN RC1 7790 000CN Flag duplexing jam detect Roller paper feed Roller paper feed rear Duplexer on page 355 Duplexer on page 357 Duplexer on page 357 RC1 7803 000CN Cover left 500 sheet cassette 500 sheet feeder cassette external panels and covers on page 343 RC1 7804 000CN Motor stepping DC 500 sheet feeder internal components on page 345 RC1 7806 000CN Cover right front 500 sheet cassette 500 sheet feeder cassette external panels and covers on page 343 RC1 7807 000CN RC1 7808 000CN Cover front lower 500 sheet cassette Cover rear 500 sheet cassette 500 sheet feeder cassette external panels and covers on page 343 500 sheet feeder cassette external
27. MANUAL FEED OFF Feeds the paper manually from tray 1 rather than automatically from a tray If MANUAL FEED ON and tray 1 is empty the printer ON goes offline when it receives a print job MANUALLY FEED PAPER SIZE appears on the printer control panel display The default setting is OFF COURIER FONT REGULAR Selects the version of Courier font to use DARK REGULAR The internal Courier font that is available on the HP LaserJet 4 series printers DARK The internal Courier font that is available on the HP LaserJet III series printers The default setting is REGULAR WIDE A4 NO Changes the number of characters that can be printed on a single line of A4 size paper YES NO Up to 78 10 pitch characters can be printed on one line YES Up to 80 10 pitch characters can be printed on one line The default setting is NO PRINT PS ERRORS OFF Determines whether a PS error page prints or not ON OFF PS error page never prints ON PS error page prints when PS errors occur The default setting is OFF PRINT PDF ERRORS OFF Determines whether a PDF error page prints or not ON OFF PDF error page never prints ON PDF error page prints when PDF errors occur The default setting is OFF PCL SUBMENU FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES MEDIA SOURCE MAPPING FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper size ORIENTATION Al
28. PJL INFO CONFIG a EE ie oe ed 251 OPI INEO Dea eee ete E pected eee tite 251 PJE INFO USTATU S wc aii ie ne ned 251 PIJL INFO PAGEGOUN TD stack oink ants RAAE AA AA 251 PIL JOB iinet he aed A a ee eA A 251 PILSB OU estes lease l es ca Ret tte etait La oa Datta oe Mere D idan cel etealat ee eile A 252 PJLE EGHO ei leh nat Lele ied lie 252 PJL USTATUS JOB ON OEP siitoin ia S E TRAE 252 PJE USTATUSOER srona EE E add Aad eee eee 252 Changing printer control panel configuration settings cecccceeeeeeeteeeeeeeeeeneeeeeeetaeeeeeeeeeaeeeeesenaaes 253 Changing control panel settings 0 ccc etree etre eicne eee e eee eicieeeeeeeetaeeeeeeeetaaeeeeeeeee 253 To change a control panel Setting 2 0 eeeeeeeeeeneeeeeeeeenaeeeeeeeetaaeeeeeneenaaees 253 Show addresssniacns hae eee ee ee coe aceasta AA ccee etna 253 TPray behavior Options errei oesedenes E tanta te A E teanda tem dee 254 sleep Delays icie ies eteniect ee ae aie terete ede ioe eee a eeiaeie tee ee 255 Personality svvi c hacen eed needle ea a ee aA 256 Clearable Warnings Arana maa eal ek AAAA AREA I AA ADD AA eee eed 256 Auto COntINUG lt ripieni eet Bao i ei da a el eed ae ee 257 Carthidge lOw testi sect c g e A cas eats ee aes ieee eri det eee ee 257 CartridGe OutreSpONnSe asuran aa EA ENEA A 257 Jam recover aaeeea aa a Ea EEE 258 RAM diak oera EE A O A E A A cheats 258 Language a E E E I aa E O aia tee 259 Fuser mode Sa eian T a TE eran di
29. RC1 7403 000CN Internal components 2 of 3 on page 323 Rod power supply switch RC1 7226 000CN Internal components 2 of 3 on page 323 Roller multipurpose paper pickup Roller paper feed Roller paper feed rear RL1 0915 000CN RC1 7783 000CN RC1 7790 000CN External panels and covers on page 319 Duplexer on page 357 Duplexer on page 357 366 Chapter7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 26 Alphabetical parts list continued Description Part number Table and page Roller transfer RM1 2485 000CN Internal components 1 of 3 on page 321 Sensor assembly RM1 2897 000CN 500 sheet feeder paper pickup assembly on page 347 Separation holder assembly RM1 2546 000CN Cassette tray 2 on page 337 Sheet face down RC1 7462 000CN Internal components 1 of 3 on page 321 Sheet flag Shutter fusing RC1 7461 000CN RC1 7163 000CN Internal components 1 of 3 on page 321 Internal components 1 of 3 on page 321 Solenoid RK2 1096 000CN Internal components 1 of 3 on page 321 Solenoid RK2 0269 000CN 500 sheet feeder internal components on page 345 Spring compression Spring compression RU5 2553 000CN RC1 7127 000CN External panels and covers on page 319 Internal components 2 of 3 on page
30. Recycling provides information on recycling HP printer supplies Print the usage page The usage page lists a page count for each size of media that has passed through the printer This page count includes the number of pages that were printed on one side the number that were printed on two sides duplexed and totals of the two printing methods for each media size It also lists the average percentage of page coverage 1 Pressv to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press to highlight PRINT USAGE PAGE and then press v The message Printing USAGE PAGE displays on the control panel until the printer finishes printing the usage page The printer returns to the Ready state after printing the usage page 286 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com I hp LaserJet 5200 printers ca invent m o o oO Figure 6 22 Usage page 1 of 2 invent Figure 6 23 Usage page 2 of 2 1 Device Information indicates the device name and serial number 2 Usage Totals equivalent indicates types of pages that have been printed the number of single sided and duplexed pages that have been printed ENWW Tools for troubleshooting 287 Download Service Manual and Resetter Printer at http printer1 blogspot com e Units equivalent number of letter or A4 pages e Tot
31. STOP The printer pauses printing until you replace the print cartridge or press each time you turn the printer on The message appears until you replace the print cartridge CONTINUE The printer continues to print and the message appears until you replace the print cartridge The default setting is CONTINUE CARTRIDGE OUT STOP CONTINUE Determines how the printer reacts if the print cartridge is empty STOP The printer stops printing until you replace the print cartridge CONTINUE The printer continues to print and the REPLACE CARTRIDGE message appears until you replace the print cartridge HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition Replace the print cartridge as soon as possible to ensure good print quality If the end of drum life is reached the printer stops regardless of the CARTRIDGE OUT setting The default setting is CONTINUE JAM RECOVERY AUTO ON Determines how the printer behaves if a jam occurs AUTO The printer automatically selects the best mode for printer jam recovery usually ON OFF The printer does not reprint pages following a jam Printing performance might be increased with this setting ON The printer automatically reprints pages after a jam is cleared The default setting is AUTO ENWW Configure Device menu 273 Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values
32. Spring torsion Switch cassette size detect Connector drawer Holder top sensor Guide cartridge left Bushing Flag top sensor Gear 13T Spring torsion Paper pickup roller gear assembly DC controller assembly Shutter fusing Roller transfer Cable flexible flat 21P Cable flexible flat 23P Part number RC1 7047 000CN RC1 7460 000CN RC1 7459 000CN RC1 7192 000CN RK2 1096 000CN RC1 7461 000CN RC1 7462 000CN RU5 2584 000CN RK2 1103 000CN VS1 7258 007CN RC1 7268 000CN RC1 7121 000CN RC1 7249 000CN RC1 7261 000CN RU5 0536 000CN RU5 2596 000CN RM1 2474 000CN RM1 4098 000CN RC1 7163 000CN RM1 2485 000CN RK2 1053 000CN RK2 1055 000CN Internal components 321 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 7 4 Internal components 2 of 3 ENWW 322 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 6 Internal components 2 of 3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 ENWW Description Guide cartridge door stopper Stopper cartridge door Arm lock Lever fuser release Spring tension Stopper bushing arm Spring compression Holder fusing bias contact Holder fan Holder contact Cover Plate fuser swing Lever fuser release Lever paper delivery release Fan sub Spring
33. and rough paper HIGH1 CAUTION Do not change the fuser mode for transparencies Failure to use the LOW3 setting while printing transparencies can result in permanent damage to the printer and fuser Always select Transparencies as the type in the printer driver and set the tray type at the printer control panel to TRANSPARENCY When selected RESTORE MODES resets the fuser mode for each media type back to its default setting OPTIMIZE MODES List of parameters Optimizes certain parameters for all jobs rather than or in addition to optimizing by paper type The printer supports the following modes High Transfer ON Reduces the halo print quality defect on electrically resistive media Line Detail OFF No reason to turn it OFF ON reduces toner scatter toner explosions More Separation 1 ON Reduces potential for media to jam in the print cartridge during simplex jobs ENWW Configure Device menu 269 Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation More Separation 2 ON Reduces the potential for media to jam in the print cartridge during duplex jobs Fuser Temp REDUCED Reduces wrinkles by allowing the pressure roller to cool and shrink between pages RESOLUTION 300 Selects the resolution All values print at the same speed 600 300 Produces draft print quality and can be used for compatibility with the HP LaserJet III family of printers F
34. box contents 20 Macintosh direct connection 29 Macintosh direct connections 13 Macintosh networks 13 network connections 27 parallel port connecting 23 site requirements 22 USB port connecting 23 Windows direct connection 28 shipping box contents 20 Show Me How menu 262 site requirements 22 skewed pages troubleshooting 245 sleep mode delay settings 255 272 exiting 218 on off settings 276 wake time setting 272 smeared toner troubleshooting 243 software drivers choosing 10 embedded Web server 15 HP Driver Preconfiguration 11 HP Easy Printer Care Software 15 HP Web Jetadmin 14 installer Windows 15 installing Macintosh for networks 13 installing software for direct connections 13 Linux 11 15 Macintosh 12 online help 2 operating systems supported 10 removing Macintosh 14 settings 12 UNIX 11 14 Update Now 11 Web sites 10 solenoids locating 53 229 pickup and feed system operations 56 sequence of operations 52 space requirements 22 specifications acoustic 380 electrical 378 features 3 fuser temperature 221 operating environment 381 physical 22 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com specks troubleshooting 241 speed processor 4 specifications 3 troubleshooting 192 195 199 static precautions for 66 status control panel messages 201 HP Easy Printer Care Software 15 low cartridge settings 257 273 out cartridge settings 257 273 supplies check
35. ceeesseeceecceeeeeeceeeeeeeeeeeeeeeeeeess 27 Connecting to a network or a COMPUTED ce eeeeeeee eee eet eee teeta nese ee eaeeeeeeetaeeeeeeeeeaa 27 Installing Printer MEMORY sereisas ss inet lacie sented cede ss ana ddeca ss AAEE ead adie de niet 30 To install printer Memory eee tr eee eee eee ieeee seer nieeeeereneeeeerenea 30 Checking DIMM installation 2 2 02 20ec secieh teens cncedeeete saci cdeavtenedadaeadenesedtaeeeeesveiudees eevee 34 Installing CompactFlash Cards 0 0 ccccceeeeee iinet nine eee eee eerie tees ee nieeee sere EAEAN NEEE En Ranen Ennan 35 Checking CompactFlash installation sesccssscniciraiiiiiaii a 39 Enabling memory Windows only 00 2 eee eeeeeeeeeeeeee eee eeeeeeee eee eeeeeaeeeeeteaeaaeeeeseeeeaeeeeseeeeeaeeeeseeeaeeeeseeeaeees 40 3 Maintenance Managing SUPPIIES 5 2 22 scnccuescecsaushecciscadastcececerexededsenecesastepdevesaaeeodhcceendhleteteevvagustnseees case iaaa 42 Approximate print cartridge replacement intervals cccccccecececeeeeeeeeeeeeeeeeeeeteeeeeeeneees 42 Managing the print cartridge 00 eee ceeeceeeeeee eee eeeeeeeeeeeeeaaeeeeeeeeaaeeeeseeeaaeeeeeeeeieeeeeenenaaes 42 Print cartridge life expectancy 0 eeeeeeee sete eeeeeeeeeeeeeeeeeetaeeeeeeeetiaeeeeeeeeeaes 42 Print cartridge storage 0 eeceeeeeeeeeeeee eee eeeeene eter eeeeaaeeeeeeeaaeeeeeeeaaeeeeeeenaeeeeeeeaas 42 HP print cartridges eecsccincccnaeciriciiri iiine E 42 HP policy on non HP pr
36. laser beam exposure stage image formation operations 61 laser scanner cautions for servicing 66 errors 207 image formation operations 59 operations 55 removing and replacing 110 latent image formation 60 leading edge detection 58 LEDs diagnostic 291 left cover removing 92 left front cover removing 94 lenses laser scanner operations 55 letterhead specifications 221 life expectancies print cartridges 42 44 lifter motor locating 53 light print troubleshooting 240 lights control panel 8 lights diagnostic 291 lines troubleshooting black 242 scattered 247 white 246 links embedded Web server 282 Linux downloading software 15 drivers 11 troubleshooting 303 load tray message 213 locked menus 210 long media extension locating 6 loose toner troubleshooting 243 low cartridge settings 257 273 low voltage power supply engine control system operations 52 partnumbers 332 removing and replacing 151 lower back cover removing 86 LSTR last rotation period 52 M Macintosh AppleTalk disabling 26 direct connection setup 29 drivers supported 10 HP Printer Utility 13 installing software for direct connections 13 installing software for networks 13 removing software 14 settings changing 12 software for 12 troubleshooting printing 301 main fan locating 53 removing and replacing 126 main motor locating 53 228 pickup and feed system operations 56 removing and replacing 120 mainten
37. tray tray 1 250 sheet featured full featured featured tray 1 250 input tray tray 2 and embedded print embedded print embedded print sheet input tray 250 sheet output bin server to server to server to tray 2 and 250 connect to connect to connect to sheet output bin Hi Speed universal 10Base T 10Base T 10Base T serial bus USB 2 0 100 Base TX 100 Base TX 100 Base TX port IEEE 1284 networks networks networks compliant parallel port and enhanced input output EIO slot e 500 sheet input e tray tray 3 500 sheet input tray tray 3 Hi Speed universal serial bus USB 2 0 port and IEEE One open dual inline e Automatic two 1284 compliant memory module DIMM sided duplex parallel port slot Two compact flash memory slots for accessibility printing One open DIMM slot Printers at a glance 3 Download Service Manual and Resetter Printer at http printer1 blogspot com Features at a glance Table 1 3 Features Feature Description Performance e 460 MHz processor User interface e Printer drivers e Control panel help Show Me How help topics in the control panel HP Easy Printer Care Software a Web based status and troubleshooting tool Windows and Macintosh printer drivers Embedded Web server to gain access to support and to order supplies administrator tool for network connected models only not available for the HP LaserJet 5200L HP PCL 5e HP PCL 6 PostS
38. upper right Internal components 3 of 3 on page 325 ENWW Numerical parts list 369 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 27 Numerical parts list continued Part number RC1 7210 000CN Description Cover right lower Table and page External panels and covers on page 317 RC1 7211 000CN Cover right External panels and covers on page 317 RC1 7212 000CN RC1 7217 000CN RC1 7220 000CN Cover right front Cover DC controller Plate connector grounding External panels and covers on page 317 Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 RC1 7226 000CN Rod power supply switch Internal components 2 of 3 on page 323 RC1 7241 000CN RC1 7244 000CN Holder contact Arm lock Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 RC1 7249 000CN Bushing Internal components 1 of 3 on page 321 RC1 7261 000CN Flag top sensor Internal components 1 of 3 on page 321 RC1 7264 000CN Plate cross member auxiliary Internal components 3 of 3 on page 325 RC1 7265 000CN Cover Internal components 2 of 3 on page 323 RC1 7268 000CN Holder top sensor Internal components 1 of 3 on page 321 RC1 7285 000CN Lever coupling Internal components 2 of 3
39. 000CN RC1 7408 000CN Cassette tray 2 paper pickup assembly on page 339 Internal components 2 of 3 on page 323 Lever shutter RC1 7451 000CN Internal components 3 of 3 on page 325 Link tag RC1 7289 000CN Internal components 3 of 3 on page 325 Link tag lock RC1 7294 000CN Internal components 3 of 3 on page 325 Low voltage PCA assembly 110V 127V RM1 2926 000CN PCA assembly on page 333 Low voltage PCA assembly 220V 240V RM1 2951 000CN PCA assembly on page 333 Low voltage power supply 110V 127V Low voltage power supply 220V 240V RM1 2926 000CN RM1 2951 000CN Internal components 3 of 3 on page 325 Internal components 3 of 3 on page 325 Main motor assembly RM1 2516 000CN Internal components 2 of 3 on page 323 Alphabetical parts list 365 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 26 Alphabetical parts list continued Description Part number Table and page Module light guide Motor stepping DC RK2 1069 000CN RC1 7804 000CN Duplexer on page 357 500 sheet feeder internal components on page 345 Multipurpose cover assembly RM1 2463 000CN External panels and covers on page 319 Multipurpose pad assembly RM1 2462 000CN External panels and covers on page 319 Multipurpose tray assembly
40. 32 Ib vA Y Preprinted 60 to 120 g m 16 to 32 Ib vA Y Letterhead 60 to 120 g m 16 to 32 Ib VA Y Transparency 0 10 to 0 14 mm thick 4 7 to NONE N NNN 5 mils thick Prepunched 60 to 120 g m 16 to 32 Ib vA Y Bond 60 to 120 g m 16 to 32 Ib vA vA Recycled 60 to 120 g m 16 to 32 Ib Y VY Envelopes 75 to 90 g m 20 to 24 Ib Colored paper 60 to 120 g m 16 to 32 Ib KIS DANANANANANANANANANANANANANANANANEE Labels 0 10 to 0 14 mm thick 4 7 to 5 mils thick Cardstock 135 to 176 g m 36 to 47 Ib Y Rough Light 60 to 75 g m 16 to 20 Ib Va Vellum 60 to 120 g m 16 to 32 Ib Tough Paper 0 10 to 0 14 mm thick 4 7 to 5 mils thick Postcard 135 to 176 g m 36 to 47 Ib va 1 Automatic two sided printing duplexing requires an HP LaserJet printer that is equipped with the optional duplexer 18 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Installation and configuration e What is in the box Identification e Site requirements Input Output I O configuration e Installing printer memory e Installing CompactFlash cards e Checking CompactFlash installation Enabling memory Windows onl ENWW 19 Download Service Manual and Resetter Printer at http printer1 blogspot com What is in the box The following items come in the box with the printer Figure 2 1 What is in the shipping box 1 Prin
41. 4 Press to highlight RAM DISK and then press v 258 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Language If LANGUAGE appears in English on the control panel use the following procedure Otherwise turn the printer off and then on again When the memory starts counting press and hold v When all three control panel lights are lit release v and use the following procedure to set the language Selecting the language during initial installation When LANGUAGE appears on the control panel display in the default language press W to highlight the preferred language and then press v Changing the language after the initial configuration After the initial installation you can change the control panel display language from the control panel 1 Press Menu Use to highlight CONFIGURE DEVICE and then press v Use W to highlight SYSTEM SETUP and then press v 2 3 4 Use to highlight LANGUAGE and then press v 5 Use VY or A to highlight the appropriate language and then press v 6 Press Menu to exit the menu Fuser modes Customers usually use the fuser mode mapped by default to the TYPE that they choose but a TYPE can be remapped to a different fuser mode All of the fuser modes can improve performance but they can also decrease print sp
42. 56 selecting 16 Show Me How menu 262 size mismatch message 218 sizes supported 16 skewed troubleshooting 245 trailing edge detection 52 tray 1 pickup operations 58 tray 2 pickup operations 57 tray configuration 218 254 271 tray selection 196 198 troubleshooting 221 238 types supported 18 unexpected size error messages 206 unexpected type error messages 206 wrinkled troubleshooting 246 Paper Handling menu 265 paper input trays See trays ENWW paper jams causes of 225 226 control panel messages 202 detection operations 56 58 duplexer clearing 235 first sheet 198 frequent 236 locations 227 output bin clearing 233 print cartridge area clearing 231 print quality problems 238 recovery settings 229 258 273 selecting media 221 trays clearing 230 troubleshooting 223 wrapped fuser 215 paper output bins See output bins paper path cleaning 49 test 277 troubleshooting 224 paper pickup rollers cleaning 49 jams causes of 225 replacement intervals 44 paper feed assembly part number 326 paper feed unit removing and replacing 136 paper handling configuration page 284 parallel port buffer overflow errors 205 connecting 23 locating 7 MS DOS commands 250 settings 275 specifications 3 part numbers 500 sheet feeder covers 342 500 sheet feeder drive assembly 348 500 sheet feeder internal components 344 500 sheet feeder lifter drive assembly 350 500 sheet feeder paper pickup assembly 346
43. 7 Fuser pressure release mechanism failure 51 1Y A laser beam error has occurred 1 Turn the printer off and then on alternates with Y Description 2 Verify the laser scanner assembly is connected correctly to the DC controller To continue turn off then on 0 Black 3 If the error persists replace the laser scanner assembly 4 Ifthe error persists replace the DC controller 52 XX Y A printer error has occurred 1 Turn the printer off and then on alternates with X Description 2 Verify the laser scanner is connected correctly to the DC controller ENWW Control panel messages 207 Download Service Manual and Resetter Printer at http printer1 blogspot com Recommended action Control panel message Description To continue turn off then on 00 Scanner motor 3 Ifthe error persists replace the laser scanner assembly 01 Scanner startup 4 Ifthe error persists replace the DC 02 Scanner rotation controller Y Description 0 Black 53 10 01 ERROR UNSUPPORTED RAM The memory DIMM is nota supported DIMM 1 Press Y to continue 2 If the printer does not enter the Ready state turn the printer off 3 Make sure that the installed memory meets requirements and is installed correctly 4 Install a supported DIMM if necessary 54 XX ERROR A sensor error has occurred Printing cannot 1 Turn the printer off and then on continue 2 Check the connectors on the toner level XX Description PCB 02 Developer 3
44. 89 Removing the top Cover 2 Of 5 oepa reiserniiuieireioii enei inarie iei iaie oei a i aeiia eenia 90 Removing the top cover 3 09 Dno naer aa ete casita EE EE A A rO E 90 Removing the top Cover 4 Of 5 oo eeecceceeeeeeeeeeeenee eee eeeeaaeeeeeeeaaaeeeeeeeaeeeeeeeaaeeeeseenaeeeeseeiaeeeesenaaes 91 Removing the top cover 5 Of 5 ereere E R EE E EEE EEA 91 Removing the left cover 1 Of 5 ovce 5 ecoscees reaa a TE T A AAO 92 Removing the left cover 2 0f 5 uirae aa ads ebeeeeehencneee ee iiseedeetib dees tiaeeediaad edited 93 Removing the left cover 3 O65 emariei a ATA a T A N smadnastesanndgaateed 93 Removing the leftcover 40l OI neras E EEE Ea EEEE EEA EE 94 Removing the left cover 5 08 5 erand arane E AE ARAE eves eer RATED 94 Removing the left front COVEN ie cce ci iiaae ina ai oo aia Tier ani a isa eiriaa 95 Removing the face dOWN COVED iesse risndia enina aaa aa a aa a ea a ai a ii 96 Removing tray 2o ian nneioii dinekin aneii iine ia i ea i eiai aeaii ria daeta iei ia iek 96 Removing the right front COVED siacsrisirnse direnir einni ididiin ar Kaai aaa aiT Ea 97 Removing the right lower cover 1 Of 4 n sssssssssssssrrisssssrrrssstrrrssstirtnsssttnrnststtnnustatetnnnsstnnnsanteennne 98 Removing the right lower Cover 2 Of 4 0 eee eeecceeeeeeeeeeeeeeentaeeeeeeeeaeeeeeeeeaaaeeeeeeeeaeeeeseeeieeeeeeneeaaes 98 Removing the right lower Cover 3 Of 4 eceececceeeeeeeeeeeeeeentee eee eeeeaeeeeeeeeaaaeeeeeeeetaeeeeeeeeieeeeeeneena
45. APPLETALK and then press v Press W or Ato select the desired option Press v to set the selected option Press Menu to return to the Ready state 26 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com To disable DLC LLC EY NOTE Do not disable this protocol when using systems that print to the printer using DLC LLC 1 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight DLC LLC and then press v Press W or Ato select the desired option Press v to set the selected option oN Se aS SN Press Menu to return to the Ready state Enhanced I O EIO configuration EA NOTE EIO configuration is not available for the HP LaserJet 5200L NOTE If you are adding a print server to the base model additional printer memory might be required minimum of 64 MB The enhanced input output EIO slot holds compatible accessory devices such as the HP Jetdirect print server network cards or other devices Plugging an EIO network card into the slot increases the number of network interfaces available to the printer HP Jetdirect ElO print servers HP Jetdirect print servers network cards can be installed in EIO slots These cards support multiple network protocols and operating systems HP Jetdirect print s
46. CONFIGURE DEVICE menu set PERSONALITY AUTO ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com If printing with the PS driver on the PRINTING submenu on the CONFIGURE DEVICE menu at the printer control panel set PRINT PS ERRORS ON and then print the job again If an error page prints see the instructions in the next column At the printer control panel use the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu to set PERSONALITY AUTO You might be missing a printer message that could help you solve the problem At the printer control panel temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings On the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu Then print the job again Step 4 Does the job print as expected YES gt Go to step 5 Nov Print is garbled or only a Printing stops in the middle Print speed is slower than A printer control panel portion of the page prints of the job expected setting is not taking effect e Check thatyou are using e You might have e Simplify the print job e Check settings in the the correct printer driver pressed Stop See Printer drivers on page 10 e Check that the power to the printer is steady and that it meets printer specifications See The data file sent to the printer might be corrupt To test try printing it on Electrical specifications another printer if on page 378 possible or try
47. Cleaning the paper path using the printer control panel on page 49 Also see Repeating image on page 244 Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow media 1 Print a few more pages to see if the problem corrects itself 2 Make sure that type and quality of the media meet HP specifications See Selecting print media on page 16 3 Ifthe distance between defects is 44 mm 1 7 in 58 mm 2 3 in or 94 mm 3 7 in the print cartridge might need to be replaced Misformed characters AaBbCc AaBbCc AABLbCco AABLbCo AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 244 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Page skew 1 Print a few more pages to see if the problem corrects itself Verify that no torn pieces of media are inside the printer Make sure that media is loaded correctly and that all adjustments have been made Make sure that the guides in the tray are not too tight or too loose against the media Turn over the stack in the tray Also try rotating the stack 180 oo e eS N Make sure that the type and quality of the media meet HP specifications See Select
48. Cover Control Panel Paper Feed Unit also remove Registration Unit amp Transfer Roller Low Voltage Power Supply also remove DC Controller Cover amp Fuser DC Controller PCA also remove DC Controller Cover Fuser Registration Unit Transfer Roller Duplexer Duplexer Left Cover Right Cover Top Cover also remove Left Cover Back Cover Feed Motor Fan PCA 500 Sheet Feeder Front Cover Left Front Cover L Left Cover Right Front Cover Right Cover Rear Dust Cover Paper Pickup Unit also remove Left Front Cover amp Left Cover Lifter Drive Unit Drive Unit also remove Paper Pickup Unit Drive PCA Pickup Motor Figure 5 2 Parts removal order ENWW Removal and replacement strategy 69 Download Service Manual and Resetter Printer at http printer1 blogspot com Customer self repair parts The user replaces print cartridges as they are depleted Chapter 3 explains when to replace these supplies and provides instructions about replacing them Additional instructions on other user replaceable parts are provided in this section The printer tracks the amount of use on the customer replaceable supplies by keeping a page count Swapping supplies between printers might cause a misrepresentation of supply life values and is not recommended Tray 1 pickup roller 1 Open tray 1 callout 1 Figure 5 3 Removing the tray 1 pickup roller 1 of 3 70 Chapter 5 Removal and replacement ENWW Download Service Manual and Reset
49. ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Remove the tray 3 retard roller callout 1 aa Figure 5 12 Removing the tray 3 retard roller 2 of 2 3 Insert the new tray 3 retard roller Tray 3 pickup and feed rollers 1 Remove tray 3 Figure 5 13 Removing the tray 3 pickup and feed rollers 1 of 2 2 From the front of the printer look up inside the printer to identify two rollers 3 Remove the blue pickup roller by squeezing the left side of the roller tab callout 1 and slide it to the left to remove the pickup roller ENWW Customer self repair parts 75 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Toremove the feed roller callout 2 pinch the white tab and slide the feed roller to the left to remove it Figure 5 14 Removing the tray 3 pickup and feed rollers 2 of 2 Formatter 1 Remove the right cover See Right cover on page 86 2 Remove three screws callout 1 3 Slide the formatter callout 2 toward the back of the printer and remove it Figure 5 15 Removing the formatter 76 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com CompactFlash cards 1 After the configuration page has printed turn the printer off and disconnect the power cord Figure 5 16 Removing the CompactFlash cards 1 of 10 2 Disconnect all interface cables
50. Explanation RAM DISK AUTO Determines how the RAM disk is configured OFF AUTO Allows the printer to determine the optimal RAM disk size based on the amount of available memory OFF The RAM is disabled EF NOTE If you change the setting from OFF to AUTO the printer automatically reinitializes when it becomes idle The default setting is AUTO LANGUAGE ENGLISH Selects the language for the messages that appear on the printer control panel display Several The default setting is ENGLISH 274 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com I O submenu Items on the I O input output menu affect the communication between the printer and the computer If the printer contains an HP Jetdirect print server you can configure basic networking parameters by using the submenu These and other parameters can also be configured through HP Web Jetadmin see HP Web Jetadmin on page 14 or other network configuration tools such as the embedded Web server see Using the embedded Web server on page 280 Item Values Explanation VO TIMEOUT 5 to 300 Select the I O timeout period in seconds Use this setting to adjust timeout for the best performance If data from other ports appears in the middle of your print job increase the timeout value The default setting is 15 PARALLEL INPUT HIGH SPEED HIGH SPEED Select YES to enable the printer to accept the faster parallel
51. Explanation USER X JOBNAME USER X The name of the person who sent the job ALL PRIVATE JOBS JOBNAME The name of the job stored in the printer Select one of your jobs or all of your private jobs that were NO STORED JOBS assigned a personal identification number PIN in the printer driver e PRINT Prints the selected job PIN REQUIRED TO PRINT A prompt that appears for jobs that were assigned a PIN in the printer driver You must enter the PIN to print the job COPIES You can select the number of copies that you want to print 1 to 32000 e DELETE Deletes the selected job from the printer PIN REQUIRED TO DELETE A prompt that appears for jobs that were assigned a PIN in the printer driver You must enter the PIN to delete the job ALL PRIVATE JOBS Appears if two or more private jobs are stored in the printer Selecting this item prints all of the private jobs that are stored in the printer for that user after the correct PIN is entered NO STORED JOBS Indicates that no stored jobs are available to print or delete u T ENWW Retrieve Job menu 263 Download Service Manual and Resetter Printer at http printer1 blogspot com Information menu The INFORMATION menu contains printer information pages that give details about the printer and its configuration Scroll to the information page that you want and then press v For more information about any of the printer information pages see Tools for troubleshooting
52. LaserJet 5200L During duplex printing the paper emerges for a short time before it is pulled back into the printer Duplexing is not available for the HP LaserJet 5200L No action necessary 1 Turn the printer off 2 Reinstall the duplexer 3 Turn the printer on No action necessary EIO lt X gt Disk Not Functional alternates with lt current status message gt The EIO disk in slot lt X gt is not working correctly 1 Press W to see step by step information 2 Turn the printer off 3 Remove the EIO disk from the indicated slot and replace it with a new disk 4 Press to exit EIO lt X gt Disk Spinning Up alternates with lt current status message gt The EIO disk device in slot lt X gt is spinning up its platter The message appears for approximately 15 seconds after the printer exits PowerSave mode and jobs that require disk access will be delayed No action necessary Event Log Empty External Accessory Not Supported alternates with lt current status message gt SHOW EVENT LOG was selected from the control panel and the event log is empty Indicates that the external duplexer or 500 sheet feeder is disabled because it does not support the external accessory No action necessary 1 Press W to see step by step information 2 Remove the duplexer or 500 sheet feeder 3 Press to exit Genuine HP supplies installed A new HP cartridge has been i
53. Left tront COVER siniese in urtian aana aiaa ae idana a e aaa ai ea aa aaaea aE ae anina aaa tale cantatas 94 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Facedown COVEN norinni indana hdeutock sae Medien sdal Meedasigihecendasnadedobeddansas alectenss 95 WAY E NTE A E ape atu cata A aceasta cae A See E E A E eats 96 Right front COVer is ciecccthiteheieleeeed iiaia EE EEEE 96 Right lOWer COVED 22 c ccccececcceneecetecceetecdadeeceeneccuenceeenasdeeceneeseeeessenenentseneeeeeseeseeceaentensneds 97 DC controller COVER soriire a radi wt canes ads vale coowners eden cca cata eters 100 Cartridge door Unit sssini eeeeeeeee tere eeeeeeeee En ENAERE EA NEA 100 Control panel ssena niieoe EE A AE a AA AAEE 108 Internal assemblies seri ces vss decessad Madinwsncsisnc tancewevdee dantecasssduasauesteetetnadenssededeascavtesdeuadaadseataincenedtsentawes 110 LASEF SCANMEN ke cceccetecceevees Fe hcactuesi de ease te cohen laced dentendveadeay ses eiedhsvene sida aea a ined ented enced 110 Formatter sariki tae aana aaa Ee Eaa EAE KENEEN Eaa AE 111 USER E A AE A 112 Cassette paper pickup Unit sersesssicirni naini aa a aaa a anaa 113 Facedown delivery Unit ossai inopia ERA A 118 Main MOtOF iienaa anaa a a a e aE a aa aaa 120 FUSER MOLON ghcccecdaaethcaazedonas susiasd a aa aa E aa Aa REE a TE a E AEE 125 Maim fan sania oa a a a a r aaae 126 SLUTE IETA EEA ERT A A T E uanereseaeees 129 Registration Umit socc
54. Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 4 Replace the print cartridge Scattered lines 1 Make sure that the type and quality of the media meet HP specifications See Selecting print media on page 16 2 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 3 Turn over the stack in the tray Also try rotating the stack 180 ENWW Troubleshooting print quality problems 247 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Open the CONFIGURE DEVICE menu at the printer control panel Open the PRINT QUALITY submenu and change theTONER DENSITY setting See Print Quality submenu on page 268 5 Open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON Blurred print A 1 Make sure that the type and quality of the media you are using meet HP specifications See Selecting print media on page 16 2 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 3 Turn over the stack in the tray Also try rotating the stack 180 4 Do not use media that already has been run through the printer 5 Decrease the toner density Open the CO
55. N ie g S m 2 gt O a ar a o Oo D a m rai 2 Ww 7 7 lt SR7 SRI S Q J OO _St 2 k JY i n Y a i SR4 a a ps ss ae a Lo oo gt SR 7 Ete SLI I M1 Main motor M2 Fixing motor SL1 Cassette pick up solenoid SL2 MPT pick up solenoid Figure 4 6 Pickup and feed system Cassette tray 2 pickup mechanism When tray 2 is correctly installed SW detects its presence The cassette paper sensor SR2 detects whether media is in the cassette and the cassette media sensor detects the type of media When tray 2 is correctly installed and contains the correct media type the pickup operation begins 1 The DC controller receives a print command from the formatter and then begins rotating the pickup and feed motor M1 at the correct speed for the media type 2 After the motor reaches the correct speed and the fuser reaches the correct temperature the cassette pickup solenoid SL1 turns on and the cassette pickup roller begins rotating ENWW Pickup and feed system 57 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 The cassette lifting plate lifts the media stack and the cassette pickup roller picks up one sheet The separation pad prevents multi feeds 1 Cassette pick up roller Paper _ Paper Spring separation pad Lifting plate Figure 4 7 Cassette tray 2 pickup mechanism Multipurpose tray tray 1 pick
56. PCL list printing 289 PS list printing 290 formatter 55 errors 206 image formation operations 59 LEDs 291 part number 315 print cartridge activation 63 Index 395 Download Service Manual and Resetter Printer at http printer1 blogspot com removing and replacing 111 replacing 76 220 295 Save Restore 294 sequence of operations 52 testing 298 tray 1 pickup operations 58 tray 2 pickup operations 57 fraud hotline 43 front cover latch locating 6 FRUs field replaceable units part numbers 311 replacing 66 fuser errors 207 install message 213 modes 259 269 part number 334 removing and replacing 112 temperature 221 wrapping jams 215 fuser motor locating 53 228 pickup and feed system operations 56 removing and replacing 125 sequence of operations 52 fusing operations 62 G garbled text troubleshooting 195 gateway setting default 25 genuine HP supplies benefits of 42 control panel messages 212 Getting started guide 2 gray background troubleshooting 242 guides documentation 2 H hard disk errors 209 heartbeat LED 292 Help button control panel 8 help drivers 2 high voltage power supply engine control system operations 52 image formation operations 59 part numbers 332 396 Index removing and replacing 142 HP Customer Care Online 312 HP Driver Preconfiguration 11 HP Easy Printer Care Software 15 HP fraud hotline 43 HP Jetdirect EIO print servers 27 HP Jetdirect embedded print server bad transm
57. Performs the action that is associated with the item that is highlighted on the control panel display 10 Back button e Backs up one level in the menu tree or backs up one numeric entry e Closes menus if held down for more than 1 second 11 Up 4 button e Navigates to the previous item in the list or increases the value of numeric items ENWW Control panel overview 9 Download Service Manual and Resetter Printer at http printer1 blogspot com Printer software The printing system software is included with the printer See the getting started guide for installation instructions The printing system includes software for end users and network administrators and printer drivers for access to the printer features and communication with the computer EA NOTE Fora list of printer drivers and updated HP printer software go to www hp com go 5200 software or www hp com go j5200L_software Printer drivers Printer drivers allow you to gain access to the printer features and allow the computer to communicate with the printer using a printer language Check the installation notes and readme files on the printer CD for additional software and languages The HP LaserJet 5200 Series printers uses the PCL 5e PCL 6 and PostScript 3 emulation printer description language PDL drivers e Use the PCL 6 printer driver for the best overall performance e Use the PCL 5 printer driver for general office printing
58. Printer at http printer1 blogspot com trays action not currently available message 210 bad connection message 210 cleaning parts 48 configuration 218 254 265 271 driver autoconfiguration 10 empty 218 included 3 insert or close message 213 jams causes of 225 jams clearing 230 load message 213 locating 6 manual feed messages 214 manual feed settings 267 media sizes supported 16 media types supported 18 open message 218 overfilled message 218 paper handling configuration page 284 pickup and feed system operations 56 registration 268 roller replacement intervals 44 selection troubleshooting 196 198 sensors locating 228 Show Me How menu 262 size mismatch message 218 solenoids locating 229 type mismatch message 219 unexpected size errors 206 unexpected type errors 206 troubleshooting blank pages 199 blurred print 248 checklist 192 cold reset 293 communication 250 configuration page 279 283 configuration page not printing 193 control panel 193 control panel messages 201 curled paper 198 245 Diagnostics menu 277 dropouts 241 404 Index engine test 298 file directory page 288 flowchart 193 formatter test 298 garbled text 195 gray background 242 HP embedded Jetdirect page 283 jams 223 jams first sheet 198 LEDs 291 light print 240 lines 242 Linux problems 303 loose toner 243 Macintosh problems 301 media 221 238 misformed characters 244 n
59. Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 1 3 Features continued Feature Description HP Jetdirect full featured embedded print server standard on the HP LaserJet 5200n HP LaserJet 5200tn and HP LaserJet 5200ditn printers not available for the HP LaserJet 5200L HP Web Jetadmin software not available for the HP LaserJet 5200L EIO slot not available for the HP LaserJet 5200L Environmental features e Sleep delay setting e ENERGY STAR qualified Supplies e The supplies status page contains information about toner level page count and estimated pages remaining e The printer checks for an authentic HP print cartridge at cartridge installation e Internet enabled supply ordering capabilities using HP Easy Printer Care Software Accessibility e The online user guide is compatible with text screen readers The print cartridge can be installed and removed by using one hand All doors and covers can be opened by using one hand Media can be loaded in tray 1 by using one finger ENWW Features at a glance 5 Download Service Manual and Resetter Printer at http printer1 blogspot com Walkaround Figure 1 1 Front view 1 Face down bin 2 Long media extension 3 Latch to open the front cover provides access to the print cartridge 4 Tray 1 pull to open 5 Tray 2 6 Control panel 7 Right side cover provides acc
60. Remove any media from inside the printer duplex area and duplexer 4 Reinstall the duplexer 5 For additional help press P 6 Replace the duplexer EZ NOTE Not available for the ist HP LaserJet 5200L 1 Press W to see step by step information 2 Remove media from tray 1 and from inside the printer 3 Confirm that the media guides and dial are in the correct position and match the media in the tray 202 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action 13 XX YY JAM IN TRAY 2 13 XX YY JAM IN TRAY X alternates with Clear jam then press Y A page is jammed in tray 2 XX Description 20 21 YY Description 00 A page is jammed in the indicated tray XX Description 20 21 YY Description 00 4 Reload media in tray 1 Do not load media above the fill tabs and confirm that the guides are in the correct position 5 To continue printing press 6 Replace the transfer pickup roller or the separation pad 1 Remove tray 2 clear the jam and then reinstall tray 2 2 If the error persists replace the pickup roller the feed roller or the separation pad 3 To exit press Y 1 Press W to see step by step information 2 Remove the indicated tray 3 Confirm that the media guides and dial are in the correct position and match the media in
61. Removing the 500 sheet feeder left cover 3 Of 4 oo eee eeeeeneeeeeeeeeeenecneeeeeeeeeeeeaaaeeeeeeeeneeeaaes 172 Figure 5 184 Removing the 500 sheet feeder left cover 4 Of 4 oo ieee eeceeeeeeeeeeeeeeeeteeeeeeeeeeeeaaeeeeeeeeeeeeaaes 172 Figure 5 185 Removing the 500 sheet feeder right front COVED oo cece eeeeeeeeentneeeeeeeeeeenaaeeeeeeeeeneeaaes 173 Figure 5 186 Removing the 500 sheet feeder right Cover 1 Of 3 eee cence cere eeeetteeeeeeeeeeaeeeeeeeneenaaas 174 Figure 5 187 Removing the 500 sheet feeder right Cover 2 Of 3 0 eeeteeeeeeeeeeenteeeeeeeeeetaeeeeeeeeeeaaas 174 Figure 5 188 Removing the 500 sheet feeder right Cover 3 Of 3 0 ceeeeeeeeeeeeeeeeeeenteeeeeeeeeenaeeeeeeeneenaaas 175 Figure 5 189 Removing the 500 sheet feeder rear dust COVER 0 0 eee eentteeeeeeeeeeetaeeeeeeeeteeeitaeeeeeeeneeenaaes 176 Figure 5 190 Removing the 500 sheet feeder paper pickup unit 1 of 6 0 0 eee eeeeeeeeeeeeeettteeeeeeeeeeeeenaaaes 177 Figure 5 191 Removing the 500 sheet feeder paper pickup unit 2 of 6 eee ceeeeeeeeeeeeeettteeeeeeeeeeeeenaaaes 177 Figure 5 192 Removing the 500 sheet feeder paper pickup unit 3 Of 6 00 elec ceeeeeeeeeeeeeetteeeteeeeeeeeenaaaes 178 Figure 5 193 Removing the 500 sheet feeder paper pickup unit 4 of 6 0 0 eee eeeeeeeeeeeeeettteeeeeeeeeeeeenaaaes 178 Figure 5 194 Removing the 500 sheet feeder paper pickup Unit 5 of 6 00 eeeeeeeeeeeeeeettteeeeeeeeeeeeenaaaes 179 Figure 5 195 Removing the 50
62. SERVICE menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel See Service menu service PIN codes on page 296 for additional information about accessing and using this menu Item Options Values SERVICE CLEAR EVENT LOG TOTAL PAGE COUNT 0 999999 REFURBISH PAGE COUNT 0 999999 SERIAL NUMBER lt serial number gt SERVICE ID lt service idr gt COLD RESET PAPER LETTER A4 G 278 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Tools for troubleshooting Using the configuration page The message Printing CONFIGURATION appears on the control panel until the printer finishes printing the configuration page The printer returns to the Ready state after printing the configuration page Ex NOTE Ifthe printer is configured with EIO cards for example an HP Jetdirect Internal Print Server or an optional hard disk drive an additional configuration page will print that provides information about those devices Figure 6 17 Configuration page 1 Printer information 2 Installed personalities and options 3 Memory 4 Event log 5 Security 6 Paper trays and options ENWW Tools for troubleshooting 279 Download Service Manual and Resetter Printer at http printer1 blogspot com HP LaserJet 5200 198 168 0 10 ca HP LaserJet 5200L invent
63. Select this item to reset the default paper size when you replace the formatter or restore factory settings When you replace a formatter or restore factory settings in a country region that uses A4 as the standard paper size use this item to reset the default paper size to A4 Letter and A4 are the only cold reset values available 296 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Service ID This information appears on the configuration page and eliminates the need for customers to keep paper receipts for proof of warranty The Service ID contains a born on date which is set when the printer is first used by the customer through either the on board clock set to GMT at the factory or through a time server on the customer s network if available Restoring the Service ID If you replace the formatter the date is lost Use this menu item to reset the value to the date that the printer was first used The date format is YYDDD Use the following procedure to calculate the date 1 To calculate YY subtract 1990 from the calendar year For instance if the printer was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 2 Subtract 1 from 10 October is the tenth month of the year 10 1 9 or Multiply 9 by 30 9 x 30 270 or Add 17 to 270 270 17 287 DDD 287 Converting the Service ID to an actual date You can use the printer Serv
64. a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable See Accessories and supplies on page 312 Simplify the print job print at a lower resolution or install more printer memory See Installing printer memory on page 30 You might be missing a printer message that could help you solve the problem At the control panel temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings on the SYSTEM SETUP Add more memory to the printer See Installing printer memory on page 30 Turn banner pages off Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using the HIGH 2 fuser mode or have set Small Paper Speed to SLOW printer driver or program The printer driver and program settings override printer control panel settings ENWW Troubleshooting flowchart 195 Download Service Manual and Resetter Printer at http printer1 blogspot com submenu of the CONFIGURE DEVICE menu Then print the job again The print job is not formatted correctly Paper is not fed correctly or is damaged There are print quality problems e Checkthatyou are using e the correct printer driver See Printer drivers on page 10 e Check the program settings See the program online Help e Try a diff
65. a E E AREE 354 Duplexing PCA assembly 00 0 eee eee rete ennne eee teenae eter eeneae eee eeeeaaaeeeeeeeaaeeeeeseeiaaeeeeseenaeeesenaaes 358 Duplexing feed drive assembly 5 vccessicdccceescves avaseheetecs ad deceetde sd TAE ARARKEN EERE EERE Ea 360 Alphabetical parts liSt ecssssaaAtessesaadsteatans vedaceddies a seg adendashena hdvauasnueedteadausstaddalacssaanadaeenass 362 Numerical Parts MIS acces ecnavisdecdexan coacden cane deacansene insiddede an cant cca oeavenindsannededadccaaaeacdecaesnenaieuccanndyccessdaeneatans 369 Appendix A Printer specifications Electrical specifications 0 iesceiercceenececi naib eastviesadesuateeenaaansddieenaseend che A a E E E EA 378 Power consumption specifications 0 2 0 0 cccccccceceeeeeeeeeeeeeeeeeeaeaaecaeeceeeeeeeeeeeeeeeeecaaeaaeeaaeeeseeeeeeeeereeseeea 379 ACOUSLIC Specifications ssesereiiiaiinina i a A E cea rae E N T E TEREE 380 Operating environment specifications cececceccecceeceeeeeeeeceeeceeaaeaeeceeeeeeeeeteeseeccecenuecaecaeeeeeeeneeteeess 381 Appendix B Product warranty Hewlett Packard Limited Warranty Statement cece ener e eee eeeene eter eeeeaaaeeeeeeeeeeaaeeeeeeeeeeaaes 384 Availability of Support and service cececeeeeeeeeeecee cece eee ee eee ee teeta ee ecaaaaaeaaeceeeeeeeeeeeeeeeteeesecssnneeeaeeees 385 FP maintenance AGrEGMeOMNtS viiiesedecessisdessedes ceseisccecsageeddatecss i ina ENANA NE AE EnaA ENA NE 386 Next Day Onsite Service si cecccssis
66. a lint free cloth Paper feeder separation roller Wipe with a lint free cloth oN O ao FF U Paper feeder feed roller Wipe with a lint free cloth 48 Chapter 3 Maintenance ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 9 Paper feeder pickup roller Wipe with a lint free cloth 10 Tray 2 pickup roller Wipe with a lint free cloth TI Duplexer feed rollers Wipe with a lint free cloth Cleaning the printer manually Clean the outer surfaces with an HP Toner Cleaning Cloth or a water dampened cloth WARNING Before you begin these steps turn the printer off and unplug all power cords to avoid shock hazard Be careful when cleaning around the fuser area It might be hot CAUTION To avoid permanent damage to the print cartridge do not use ammonia based cleaners on or around the printer If toner gets on your clothes wipe it off with a dry cloth and wash your clothes in cold water Hot water sets toner into fabric Component Cleaning Method Outer covers Use an HP Toner Cleaning Cloth part number 5090 3379 or a water dampened cloth Do not use solvents or ammonia based cleaners Inside general With a dry lint free cloth wipe any dust spilled toner and paper particles from the paper path area the registration roller and the print cartridge cavity Paper pickup rollers Clean with lint free paper If dirt cannot be removed dampen the paper with alcohol
67. accessories and supplies These guides installation guides are supplied with the optional printer accessories and supplies Not available for the HP LaserJet 5200L User guide Provides detailed information for using and troubleshooting the printer Available on the printer CD Online Help Provides information about options that are available in the printer drivers To view a Help file open the online Help through the printer driver a_i a 2 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Printers at a glance The HP LaserJet 5200 Series printers are available in the following configurations HP LaserJet 5200 Series printers Table 1 2 HP LaserJet 5200 Series printer configurations HP LaserJet 5200dtn HP LaserJet 5200 HP LaserJet 5200n HP LaserJet 5200tn HP LaserJet 5200L ENWW Prints up to 35 pages per minute ppm The features of the HP LaserJet 5200 The features of the HP LaserJet 5200 The features of the HP LaserJet 5200 Prints up to 25 ppm printer plus printer plus printer plus 48 megabytes MB of e 32 MB RAM random access memory e 64 MB RAM e 64 MB RAM e 128 MB RAM upgradable to RAM upgradable up to instead of 48 MB instead of 48 instead of 48 MB 128 MB 512 MB RAM MB RAM RAM e 100 sheet 100 sheet multipurpose HP Jetdirect full HP Jetdirect HP Jetdirect full multipurpose tray
68. assembly PCA assembly on page 333 Internal components 1 of 3 on page 321 RM1 4098 000CN DC controller PCA assembly PCA assembly on page 333 RM1 4291 O00CN RM1 4291 O00CN Duplexing controller PCB assembly Duplexing PCA assembly Duplexer on page 357 Duplexing PCA assembly on page 359 RM1 4292 000CN Paper feeder driver PCA assembly 500 sheet feeder internal components on page 345 RM1 4292 000CN 500 sheet feeder PCA 500 sheet feeder PCA on page 353 RU5 0536 000CN Gear 13T Internal components 1 of 3 on page 321 RU5 2061 000CN Spring compression 500 sheet feeder internal components on page 345 RU5 2548 000CN Spring tension External panels and covers on page 319 RU5 2550 000CN RU5 2553 000CN RU5 2563 000CN Spring tension Spring compression Spring tension Internal components 2 of 3 on page 323 External panels and covers on page 319 Internal components 3 of 3 on page 325 RU5 2584 000CN Spring torsion Internal components 1 of 3 on page 321 RU5 2587 000CN RU5 2588 000CN Spring compression Spring compression Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 374 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com ENWW Table 7 27 Numerica
69. bin on page 87 e Fuser See Fuser on page 112 e Top cover See Top cover on page 89 e Face down cover See Face down cover on page 95 e DC controller cover See DC controller cover on page 100 2 Release the tab callout 1 and release the ferrite block callout 2 from the plastic holder callout 3 a 3 z b l 3 anlage iio Figure 5 93 Removing the face down delivery unit 1 of 4 118 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Release the cables callout 4 from the cable guides callout 5 and disconnect two connectors callout 6 Pr Figure 5 94 Removing the face down delivery unit 2 of 4 Remove six screws callout 7 and slide the face down delivery unit callout 8 toward you and remove it EA NOTE Be careful not to lose the flag on the right side of the face down delivery unit It is not secure delivery unit 3 of 4 sl Ae Hint When you reinstall the face down delivery unit make sure that the ground connector touches the sheet metal ENWW Internal assemblies 119 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 96 Removing the face down delivery unit 4 of 4 Main motor 1 Remove the following components Right cover See Right cover on page 86 Formatter See Formatter on page 76 Lower back cover or duplexer See Low
70. cassette external panels and covers 343 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder internal components SEE LIFTER DRIVE ASSEMBLY SEE DRIVE ASSEMBLY Figure 7 15 500 sheet feeder internal components 344 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 17 500 sheet feeder internal components Ref Description Part number Qty 1 Spring compression RU5 2061 000CN 1 2 Solenoid RK2 0269 000CN 1 3 Switch cassette size detect RK2 1103 000CN 1 4 Motor stepping DC RC1 7804 000CN 1 5 Spring tension RC1 0198 000CN 1 6 Paper feeder driver PCA assembly RM1 4292 000CN 1 ENWW 500 sheet feeder internal components 345 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder paper pickup assembly Figure 7 16 500 sheet feeder paper pickup assembly 346 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 18 500 sheet feeder paper pickup assembly Ref Description Part number Qty 1 500 sheet feeder paper pickup assembly RM1 2896 000CN 1 2 Flag sensor top RC1 7836 000CN 1 3 Paper pickup roller assembly 500 sheet feeder RM1 0036 020CN 1 4 Paper feed roller assembly 500 sheet feeder RM1 0037 000CN 1 5 Sensor assembly RM1 2897 000CN 1 6 Photo
71. com 500 sheet feeder drive unit Ey NOTE Be careful not to lose the solenoid It is loose 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 e 500 sheet feeder paper pickup unit See 500 sheet feeder paper pickup unit on page 176 e 500 sheet feeder lifter drive unit See 500 sheet feeder lifter drive unit on page 180 3 Disconnect three connectors callout 1 Figure 5 199 Removing the 500 sheet feeder drive unit 1 of 7 182 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Unhook the cables callout 2 from the cable guides callout 3 Figure 5 200 Removing the 500 sheet feeder drive unit 2 of 7 Remove two screws callout 4 and remove the 500 sheet feeder paper pickup motor callout 5 Epi Hint When you reinstall the paper pickup motor make sure it is positioned correctly Figure 5 201 Removing the 500 sheet feeder drive unit 3 of 7 ENWW 500 sheet feeder 183 Download Service Manual and Resetter Printer at http printer1 blogspot com 6 _Unhook one claw callout 6 and remove one gear callout 7 Figure 5 202 Removing the 500 sheet feeder d
72. communications that are used for connections ADVANCED FUNCTIONS with newer computers ADVANCED FUNCTIONS Turn the bidirectional parallel communication on or off The default is set for a bidirectional parallel port IEEE 1284 The printer uses this setting to send status messages to the computer Turning the parallel advanced functions on might slow language switching EMBEDDED JETDIRECT TCP IP TCP IP Select whether the TCP IP protocol stack is enabled or disabled You can set several TCP IP parameters IPX SPX Select the TCP IP CONFIGURE METHOD to configure the APPLETALK EIO card For the MANUAL option set the values for IP ADDRESS SUBNET MASK LOCAL GATEWAY and DLC LLC DEFAULT GATEWAY SECURE WEB IPX SPX Select whether the IPX SPX protocol stack in Novell NetWare networks for example is enabled or disabled DIAGNOSTICS APPLETALK Enable or disable an AppleTalk network RESET SECURITY DLC LLC Select whether the DLC LLC protocol stack is LINK SPEED enabled or disabled SECURE WEB Specify whether the embedded Web server accepts communications by using only secure HTTP HTTPS or by using both HTTP and HTTPS DIAGNOSTICS Use tests to help diagnose network hardware or TCP IP network connection problems RESET SECURITY Specify whether the current security settings on the print server are saved or reset to factory defaults LINK SPEED Select the network link speed and communications mode for the 10 100T prin
73. components on page 345 RL1 0915 000CN Roller multipurpose paper pickup External panels and covers on page 319 RM1 0036 020CN Paper pickup roller assembly 500 sheet feeder 500 sheet feeder paper pickup assembly on page 347 RM1 0037 000CN RM1 0037 020CN Paper feed roller assembly 500 sheet feeder Paper feed roller assembly 500 sheet feeder paper pickup assembly on page 347 500 sheet feeder cassette tray 3 on page 341 RM1 0731 030CN Paper pickup roller assembly cassette Cassette tray 2 paper pickup assembly on page 339 RM1 2458 000CN Cartridge door unit External panels and covers on page 319 RM1 2462 000CN RM1 2463 000CN Multipurpose pad assembly Multipurpose cover assembly External panels and covers on page 319 External panels and covers on page 319 372 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 27 Numerical parts list continued Part number Description Table and page RM1 2465 000CN Multipurpose tray assembly External panels and covers on page 319 RM1 2470 000CN Cartridge cover assembly External panels and covers on page 319 RM1 2471 O00CN RM1 2474 000CN RM1 2479 000CN RM1 2482 000CN Top cover assembly Paper pickup roller gear assembly Cassette 250 sheet Paper feed assembl
74. compression Spring compression Spring compression Spring tension Spring tension Fuser motor assembly Cover gear lower right Cover DC controller Plate connector grounding Rod power supply switch Stopper link Spring compression Lever coupling Spring tension Main motor assembly Connector drawer Part number RC1 7022 000CN RC1 7023 000CN RC1 7244 000CN RC1 7405 000CN RU5 2550 000CN RC1 3090 000CN RC1 7127 000CN RC1 7128 000CN RC1 7169 000CN RC1 7241 000CN RC1 7265 000CN RC1 7403 000CN RC1 7406 000CN RC1 7408 000CN RK2 1091 000CN RU5 2587 000CN RU5 2588 000CN RU5 2589 000CN RU5 2591 000CN RU5 2644 000CN RM1 2538 000CN RC1 7020 000CN RC1 7217 000CN RC1 7220 000CN RC1 7226 000CN RC1 7288 000CN RU5 2630 000CN RC1 7285 000CN RU5 2632 000CN RM1 2516 000CN VS1 7258 007CN Internal components 323 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 7 5 Internal components 3 of 3 ENWW 324 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 7 Internal components 3 of 3 10 10 11 12 13 14 15 16 17 18 19 19 20 21 ENWW Description Cover gear upper right Cover dust Guide cartridge lower right Guide duplexer left Guide duplexer right Flag loop sensor Spring torsion Spring tension Fan High voltage power supply 110V 127
75. count press and hold v until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Press A or YW until SELF TEST is highlighted Press v The printer continues the power on sequence and begins to continuously print configuration pages Press the Stop button to exit the self test Save Restore When you exchange the formatter and the DC controller it is important that they are not replaced at the same time The HP LaserJet 5200 Series printer has a Save and Restore feature which saves the printer settings in NVRAM on the formatter and DC controller These printer settings include not only printer identity for example model printer name serial number and Jetdirect Inside but also custom printer settings that the user has established When the printer is turned on after either a new formatter or a new DC controller is installed it recognizes that the new formatter or DC controller does not have the saved NVRAM settings The printer then writes to the NVRAM on the new formatter or DC controller Avoid these two repair mistakes when servicing the formatter or the DC controller on any HP LaserJet 5200 Series printer Do not replace the formatter and DC controller at the same time If the formatter and the DC controller are replaced at the same time the old parts removed and the new parts immediately installed the NVRAM is blank You then have to call HP and escalate to HP Advanced Technic
76. cover See Top cover on page 89 Face down cover See Face down cover on page 95 2 Disconnect one flat flexible cable callout 1 Figure 5 80 Removing the laser scanner 1 of 3 3 Disconnect one connector callout 2 and release it from the cable guide callout 3 110 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Release the cable callout 4 from the cable guides callout 5 Ey NOTE Do not disconnect the connector 2 Figure 5 81 Removing the laser scanner 2 of 3 5 Remove four screws callout 6 and remove the laser scanner callout 7 Figure 5 82 Removing the laser scanner 3 of 3 Formatter 1 Remove the right cover See Right cover on page 86 2 Remove three screws callout 1 ENWW Internal assemblies 111 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Slide the formatter callout 2 toward the back of the printer and remove it Figure 5 83 Removing the formatter Fuser 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 112 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Remove two screws callout 1 and hold the middle of the fu
77. fan 5 Of 5 aseru a aA EE A 129 Removing the sub Tan TO 8 renies E haddeaceuesadadacotiadiadadceeeaaleteceubbas 130 Removing the sub fan 2 Of 8 cerror ea EEEE EAI EAA E ANE 130 Removing the sub fani 3 Of 8 arira Ea E ately dat ideviseedd AR 131 Removing the sub fan 4088 e anaa T datos cava T A A 131 XV Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 116 Figure 5 117 Figure 5 118 Figure 5 119 Figure 5 120 Figure 5 121 Figure 5 122 Figure 5 123 Figure 5 124 Figure 5 125 Figure 5 126 Figure 5 127 Figure 5 128 Figure 5 129 Figure 5 130 Figure 5 131 Figure 5 132 Figure 5 133 Figure 5 134 Figure 5 135 Figure 5 136 Figure 5 137 Figure 5 138 Figure 5 139 Figure 5 140 Figure 5 141 Figure 5 142 Figure 5 143 Figure 5 144 Figure 5 145 Figure 5 146 Figure 5 147 Figure 5 148 Figure 5 149 Figure 5 150 Figure 5 151 Figure 5 152 Figure 5 153 Figure 5 154 Figure 5 155 Figure 5 156 Figure 5 157 Figure 5 158 Figure 5 159 Figure 5 160 Figure 5 161 Figure 5 162 Figure 5 163 Figure 5 164 Figure 5 165 Xvi Removing the sub fan Gola h Tres a a E E E ERE 132 Removing the Sub fan 6 Of 8 c cccnetseascctececedensncd E a A T 132 Removing the sub fan 7 Of 8 eniinn ainei iiaeiai iiaae iie ein acie eben 133 Removing the sub tan 8 0 B raaa n aaa on be A AE abe teste ch ca aa R AAA ADARRA A 133 Removing the registration unit 1 Of 2 ssessesssssssrrsssserrssseirrrrsstttrr
78. firewall programs on the print server or on each computer that will use the printer Install the software Insert the CD that came with the printer and then click Install Printer on the welcome screen If the welcome screen does not appear run SETUP EXE from the root directory of the CD Follow the onscreen instructions When prompted select Wired Networking The installer shows available printers Select the appropriate IP address On the Installation Type screen select Full Installation to install the most common drivers and software select Basic Installation to install the minimum set of drivers and software recommended or select Custom Installation NOTE See the HP Jetdirect Print Server Administrators Guide for more information You can find this guide on the printer CD To use Windows with a direct connection USB parallel 1 Install the software from the CD before connecting the cable to the printer EA NOTE If the New Hardware Found message appears insert the CD follow the onscreen instructions and accept the default selections 2 On the welcome screen click Install Printer The Setup Wizard appears Ex NOTE If the welcome screen does not appear click Start and then click Run Type X SETUP replace X with the CD ROM drive letter and then click OK 3 Follow the onscreen instructions When prompted connect a USB cable between the printer and the computer Ex NOTE HP does not recommend using U
79. in the tray Also try rotating the stack 180 Try rotating media to feed through the printer from a different orientation Check the media quality Do not use damaged or irregular media Use only media that meets HP specifications See Selecting print media on page 16 Do not use media that has already been used in a printer or copier Do not print on both sides of envelopes transparencies vellum or labels Do not use media with staples or media that has had the staple removed Staples can damage the printer and can void warranty 236 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com e Make sure that the power supplied to the printer is steady and meets printer specifications See Electrical specifications on page 378 e Clean the printer See Cleaning the printer on page 48 e Perform routine printer maintenance See the support flyer that was included with the printer or see Maintenance on page 41 ENWW Clearing jams 237 Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting print quality problems This section helps you define print quality problems and what to do to correct them To prevent problems make sure that the printer is correctly maintained use print media that meets HP specifications or run a cleaning page Print quality problems associated with media Some print quality problems arise from the use of inapp
80. in use alternates with For help press A new non HP supply has been installed This message appears until you install an HP supply or press If you believe you purchased an HP supply please go to www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies are not covered under HP warranty To continue printing press Y The first pending print job will be cancelled 10 XX YY SUPPLY MEMORY ERROR For help press The printer cannot read or write to the print cartridge memory tag or the memory tag is missing 1 Open the front door 2 Remove the print cartridge and reinstall it 3 Close the front door 4 Turn the printer off and then on 5 Replace the print cartridge 6 Replace the memory tag reader 11 XX INTERNAL CLOCK ERROR alternates with To continue press Y The printer internal clock is not working correctly You are prompted to set the date and time each time you turn the printer on XX Description 01 Dead clock battery 02 Dead real time clock If the error persists replace the formatter 13 12 00 JAM INSIDE DUPLEXER alternates with For help press 13 XX YY JAM IN TRAY 1 alternates with Clear jam then press Y A jam has occurred inside the duplexer A page is jammed in the multipurpose tray XX Description 02 05 YY Description 00 1 Press W to see step by step information 2 Remove the duplexer 3
81. installed PDF in the printer PS Normally you should not change the printer language If you change it to a specific printer language the printer will not PCL switch automatically from one language to another unless specific software commands are sent to the printer The default setting is AUTO CLEARABLE WARNINGS JOB Sets the amount of time that a clearable warning appears on the printer control panel display 272 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation ON JOB The clearable warning message appears until the end of the job that generated the message ON The clearable warning message appears until you press M The default setting is JOB AUTO CONTINUE OFF ON Determines how the printer reacts to errors If the printer is on a network you probably want to turn AUTO CONTINUE to ON ON If an error occurs that prevents printing the message appears on the printer control panel display and the printer goes offline for 10 seconds before returning online OFF If an error occurs that prevents printing the message remains on the printer control panel display and the printer remains offline until you press Y The default setting is ON CARTRIDGE LOW STOP CONTINUE Determines how the printer behaves if the print cartridge is low Print quality is not guaranteed if you print after receiving this message
82. interrupter TLP1243 WG8 5696 000CN 1 ENWW 500 sheet feeder paper pickup assembly 347 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder drive assembly J 2 I O Figure 7 17 500 sheet feeder drive assembly 348 Chapter7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 19 500 sheet feeder drive assembly Ref Description Part number Qty 1 500 sheet feeder drive assembly RM1 2909 000CN 1 ENWW 500 sheet feeder drive assembly 349 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder lifter drive assembly Figure 7 18 500 sheet feeder lifter drive assembly 350 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 20 500 sheet feeder lifter drive assembly Description Part number 500 sheet feeder lifter drive assembly RM1 2912 000CN ENWW 500 sheet feeder lifter drive assembly 351 Download Service Manual and Resetter Printer at http printer1 blogspot com Q LANON AWA 500 sheet feeder PCA ENWW Figure 7 19 500 sheet feeder PCA Download Service Manual and Resetter Printer at http printer1 blogspot com 352 Chapter7 Parts and diagrams Table 7 21 500 sheet feeder PCA Ref Description Part number Qty 1 500 sheet feeder PCA RM1 4292 000CN 1 ENWW
83. occurred in the registration 1 Press the W to see step by step assembly area information alternates with 2 Open the top cover and remove the print Remove print cartridge cartridge 3 Remove all media inside 4 Lift the metal flap and remove any remaining media 5 Verify that the media size matches the tray settings and the dial on the tray 6 Reinstall the print cartridge and close the top cover 7 To exit press 2 20 INSUFFICIENT MEMORY The printer has received more data fromthe 1 Press VY to continue printing computer than fits in available memory alternates with EF NOTE Data will be lost For help press 2 Reduce the complexity of the print job To continue press Y 3 Adding memory to the printer might allow more complex printing 21 PAGE TOO COMPLEX The page compression process is too slow 1 Press W to see step by step for the printer information alternates with 2 To print the job with some data loss To continue press Y press to exit the message and then press V If data is lost simplify the page content to reduce its complexity 3 To exit press 22 EIO X BUFFER OVERFLOW alternates with To continue press Y Only printers with ElO The printer EIO card in slot X has overflowed its I O buffer during a busy state Press Y to continue printing EF NOTE Data will be lost 204 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http
84. off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician EA NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the users authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 388 Appendix C Regulatory statements ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturers Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 5200 series Regulatory Model BOISB 0502 00 Including Q7548A Optional 500 Sheet Input Tray and Q7549A Optional Duplexing Accessory Product Options ALL Print Cartridge Q7516A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN55022 1994 A1 A2 C
85. panels and covers on page 343 Numerical parts list 371 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 27 Numerical parts list continued Part number Description Table and page RC1 7836 000CN Flag sensor top 500 sheet feeder paper pickup assembly on page 347 RC1 7877 000CN Flag size sensing 500 sheet feeder cassette tray 3 on page 341 RK2 0269 000CN RK2 1053 000CN RK2 1055 000CN Solenoid Cable flexible flat 21P Cable flexible flat 23P 500 sheet feeder internal components on page 345 Internal components 1 of 3 on page 321 Internal components 1 of 3 on page 321 RK2 1062 000CN RK2 1067 000CN Cover left front 500 sheet cassette Fan 500 sheet feeder cassette external panels and covers on page 343 Duplexer on page 357 RK2 1069 000CN Module light guide Duplexer on page 357 RK2 1089 000CN RK2 1091 000CN Fan Fan sub Internal components 3 of 3 on page 325 Internal components 2 of 3 on page 323 RK2 1096 000CN Solenoid Internal components 1 of 3 on page 321 RK2 1097 000CN PCB operation panel External panels and covers on page 317 RK2 1103 000CN RK2 1103 000CN Switch cassette size detect Switch cassette size detect Internal components 1 of 3 on page 321 500 sheet feeder internal
86. parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable IEEE 1284 compliant with a connector plugged into the printer parallel port The cable can be a maximum of 10 meters 30 feet long When used to describe a parallel interface the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port While the parallel interface provides backwards compatibility a USB or network connection is recommended to optimize performance Figure 2 4 Parallel configuration 1 Parallel port 2 Parallel connector USB configuration The printer supports a Hi Speed USB 2 0 port The USB cable can be a maximum of 5 meters 16 4 feet long Connecting the USB cable Plug the USB cable into the printer Plug the other end of the USB cable into the computer ENWW Input Output I O configuration 23 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 2 5 Connecting the USB cable 1 USB port 2 USB connector Network configuration EA NOTE Network configuration is not available for the HP LaserJet 5200L You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software EA NOTE For more information abo
87. pin to one side Figure 5 48 Removing the top cover 4 of 5 7 Gently lift up the left side of the top cover to disconnect one cable connector callout 6 and release the cable from the guides callout 7 Figure 5 49 Removing the top cover 5 of 5 8 Remove the top cover ENWW External doors covers and panels 91 Download Service Manual and Resetter Printer at http printer1 blogspot com Left cover 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 EA NOTE Remove tray 3 if one is installed AN CAUTION Unhook claws in the correct order 2 Unhook one claw callout 1 E Ro Figure 5 50 Removing the left cover 1 of 5 92 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Unhook two more claws in the order shown in the following photos EA NOTE The tab in callout 4 is located in the lower left rear of the printer where tray 2 is normally installed Figure 5 52 Removing the left cover 3 of 5 ENWW External doors covers and panels 93 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Move the printer to the edge of the table and release two claws in the order shown in the followin
88. print command is received from the formatter or the power is turned off Maintains the printer in readiness for a print command and maintains the heater at a targeted temperature INTR Initial rotation From the time the print command is received until the pickup solenoid is turned on Prepares the photosensitive drum for printing and cleans the transfer charging roller PRINT LSTR Last rotation From the end of INTR period until the fuser paper sensor detects the trailing edge of paper From the end of the PRINT period until the fuser motor stops rotating Forms the images on the photosensitive drum and transfers the toner image to the print media Moves the last printed sheet out of the printer The printer enters the INTR period as soon as the formatter sends another print command 52 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Power on sequence Power on Initialize CPU Video interface communication start Residual paper check Initial drive for main motor Initial drive for fuser heater Initial drive for fuser motor High voltage control Failure Abnormality check Detecting paper presence by each sensor signaling Controlling fuser temperature targeting for 120 C Detecting fuser unit failure and door open error Detecting cartridge presence after primary ac b
89. removed Figure 5 70 Removing the cartridge door unit 7 of 14 11 Use needle nose pliers to squeeze two claws callout 14 and remove the retainer callout 15 A Figure 5 71 Removing the cartridge door unit 8 of 14 CAUTION The white lock is easy to break Make sure you squeeze it before removing the retainer 104 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 12 On the right side of the printer release one lever callout 16 EA NOTE The lever is only released not removed Figure 5 72 Removing the cartridge door unit 9 of 14 13 Remove two screws callout 17 Figure 5 73 Removing the cartridge door unit 10 of 14 ENWW External doors covers and panels 105 Download Service Manual and Resetter Printer at http printer1 blogspot com 14 On the left side of the printer use a flatblade screwdriver to release two projections callout 18 Figure 5 74 Removing the cartridge door unit 11 of 14 15 Pull the print cartridge door out slightly and unhook the plastic arm callout 19 L Figure 5 75 Removing the cartridge door unit 12 of 14 106 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 16 Slightly spread the right plate callout 20 outward and carefully pull out the print cartridge door assembly callout 21 n ke Figure 5 7
90. ry Linux drivers ENWW Printer software 11 Download Service Manual and Resetter Printer at http printer1 blogspot com Opening the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the product configuration settings for all print jobs Windows 98 and Me 1 On the File menu in the software program click 1 Click Start click Settings and then click Printers i Click Start click Settings and then click Printers Print 2 Right click the driver icon 2 Right click the driver icon 2 Select the driver and then and then select and then select click Properties Properties Properties The steps can vary this 3 Click the Configure tab procedure is most common Windows 2000 XP 1 On the File menu in the 1 Click Start click Settings 1 Click Start click Settings and Server 2003 software program click Windows 2000 and then Windows 2000 and then Print click Printers or Printers click Printers or Printers and Faxes Windows XP and Faxes Windows XP 2 Select the driver and then click Properties or 2 Right click the driver icon 2 Right click the driver icon Preferences and then select Printing and then select Preferences Properties The steps can vary this procedure is most common 3 Click the Device Settings tab MacOS XV10 20r 1 On the File menu click 1 On the File menu cl
91. same computer the installer shows both the Classic and the OS X installation options 8 From HD Applications Utilities Print Center start the Print Center If the printer appears in the Printer List delete the printer Click Add On the next page click the drop down menu and then select USB 9 From the Printer Model drop down list select HP Under Model Name select the printer and then click Add 10 Test the software installation Print a page from any program to make sure that the software is correctly installed Ey NOTE Ifthe installation failed reinstall the software ENWW Input Output I O configuration 29 Download Service Manual and Resetter Printer at http printer1 blogspot com Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibility in supporting job storage features such as quick copying One DIMM slot and two CompactFlash slots CompactFlash slots are not available for the HP LaserJet 5200L are available for upgrading the printer with the following item e More printer memory DIMMs are available in 32 64 128 256 and 512 MB e CompactFlash font cards Unlike standard printer memory CompactFlash cards can be used to permanently store downloaded items such as fonts and forms even when the printer is off These cards can also be used
92. selection Source or Type in the printer driver or program is set correctly The printer driver and program settings override the printer control panel settings e By default paper loaded in tray 1 will be printed first If you do not want to print from tray 1 remove Print a configuration page to verify e that the tray is installed correctly and is functional See Configuration pages on page 283 Go to Control panel messages on page 202 Configure the printer driver to recognize the installed tray See the printer driver online Help Turn the printer off and then on Verify that you are using the correct optional tray for the printer 196 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com E any paper loaded in the tray or change the USE REQUESTED TRAY setting Change TRAY 1 SIZE and TRAY 1 TYPE to a setting other than ANY el ENWW Troubleshooting flowchart 197 Download Service Manual and Resetter Printer at http printer1 blogspot com Solving general printing problems 23 NOTE Tray 3 is not available for the HP LaserJet 5200L RE Printer selects media from the wrong tray Cause Solution The tray selection in the software program might be incorrect The paper tray selection is on the Page Setup menu within many software programs Remove any media in other trays to make the printer select from the correct tray F
93. sheet of media If the media is heavier than media 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Feed single sheets from tray 1 The media was not stored correctly Replace the media in the trays Media should be stored in the original packaging in a controlled environment 226 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Jam locations Figure 6 1 Jam locations 1 of 2 1 Print cartridge 2 Input trays 3 Duplex path for printers that include duplexers 4 Output bins EA NOTE Automatic duplexing is not available for the HP LaserJet 5200L ENWW Jam locations 227 Download Service Manual and Resetter Printer at http printer1 blogspot com A DC controller PCB ENWW ISNLSO leuBls JAIYA GIONSTOS dN MOld ALLASSVO SNSdW leuBIs YAadWd La ISLAN leuBis JAIYA GIONAIOS dN MOld LAN SdOL jeuBIs 39Yd 4O dOL SNSN LSO euis YadWd SLLASSVO jeuBis SAIN YOLOW NIYIN SdOO7 leuBIs JOO Y3dYd SWYfYS4 leuBis ANSAIIAG ONIXIs SNS1N4 euis TINA YAdWd AVYL AMSANAG SNSN4 leuBIs YSAOO dN 39Y43 jeuBis SAIN NOLOW ONIXIS leuis NOILOALAG 3ZIS Y3dYd ALLASSWO M1 Main motor M2 Fixing motor SL1 Cassette pick up solenoid SL2 MPT pick up solenoi
94. size for tray 1 are set to ANY the printer will pull media from tray 1 first if the media is loaded in the tray A type other than ANY TYPE The printer does not pull from this tray TRAY N SIZE List of available media The tray detects the media size based on the media size wheel sizes for tray 2 or optional setting in the tray The default setting is either LTR letter for tray 3 110 V engines or A4 for 220 V engines TRAY N TYPE List of available media Sets the value to correspond with the media type that is currently types for tray 2 or optional loaded in tray 2 or optional tray 3 The default setting is ANY tray 3 TYPE TRAY N CUSTOM UNIT OF MEASURE This item appears only if a tray is set to a custom size X DIMENSION UNIT OF MEASURE Use this option to select the unit of measure INCHES or MILLIMETERS to use when you set Y DIMENSION custom paper sizes for the specified tray X DIMENSION Use this item to set the measurement of the width of the paper measurement from side to side in the tray The options are 3 0 to 12 28 INCHES or 76 to 312 MM Y DIMENSION Use this item to set the measurement of the length of the paper measurement from front to back in the tray The options are 5 0 to 18 5 INCHES or 127 to 470 MM After the Y DIMENSION value is selected a summary screen appears This screen contains feedback that summarizes all of the information that was specified on the previous three screens such as TRAY 1 SIZE
95. software for the printer is not configured for the printer port Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected Clear any jams paying careful attention to the duplexer area if applicable See Clearing jams on page 230 Check the software printer selection menu for the correct port If the computer has more than one port make sure that the printer is attached to the correct one The printer is on a network and is not receiving a signal Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer Reinstall the printing software Clear any stopped jobs from the print queue The printer is not receiving power If no lights are on check the power cord connections Check the power switch Check the power source The printer is malfunctioning 200 Chapter6 Troubleshooting Check the control panel display for error messages and indicator lights Note any message and see Control panel messages on page 202 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message types Four types of control panel messages indicate the status of or problems with the printer Message type Description Status messages Status messages reflect the current state of the printer Messages that indicate normal printer operation require no interaction When the printer is read
96. spring callout 13 can come off easily Figure 5 195 Removing the 500 sheet feeder paper pickup unit 6 of 6 ENWW 500 sheet feeder 179 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder lifter drive unit 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 3 Disconnect one connector callout 1 and remove the cable from the cable guide callout 2 Figure 5 196 Removing the 500 sheet feeder lifter drive unit 1 of 3 180 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 _Unhook one spring callout 3 from the metal hook Figure 5 197 Removing the 500 sheet feeder lifter drive unit 2 of 3 5 Remove one screw callout 4 and one holder callout 5 6 Remove the 500 sheet feeder lifter drive unit callout 6 Figure 5 198 Removing the 500 sheet feeder lifter drive unit 3 of 3 EF NOTE When you reinstall the unit a lift motor error message 59 XX appears on the control panel display if you do not reinstall the unit correctly ENWW 500 sheet feeder 181 Download Service Manual and Resetter Printer at http printer1 blogspot
97. the appropriate option 4 Press to return to the previous level 5 Press Menu to exit the menu 6 Press to see additional information about a menu The following are the main menus Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE ENWW Using the control panel menus 261 Download Service Manual and Resetter Printer at http printer1 blogspot com Show Me How menu Each choice in the SHOW ME HOW menu prints a page that provides more information Item Explanation CLEAR JAMS Prints a page that shows how to clear media jams LOAD TRAYS Prints a page that shows how to load the printer input trays LOAD SPECIAL MEDIA Prints a page that shows how to load special media such as envelopes and transparencies PRINT BOTH SIDES Prints a page that shows how to use the two sided duplex printing function SUPPORTED PAPER Prints a page that shows supported media sizes for the printer MORE HELP Prints a page that shows links to additional help on the Web OO mMM 262 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features You can print or delete these jobs at the printer control panel B NOTE If you turn the printer power off all stored jobs are deleted Item Values
98. the residual toner off the surface of the photosensitive drum and deposits it in the waste toner container The drum is now clear and is ready for the next image formation process 62 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Print cartridge This printer has one print cartridge that holds magnetic single component toner In addition to the toner the cartridge contains a developing cylinder toner feed roller and stirrer The developer motor rotates these parts so that the print cartridge can deposit toner to form a visible image on the photosensitive drum The print cartridge in this printer includes the photosensitive drum the primary charging roller and the developing roller The cartridge performs these functions e Memory tag control e Developing roller engagement and disengagement control DC controller PCB MAIN MOTOR DRIVE signal Memory data TONER LEVEL signal Main motor Memory tag contact Photosensitive drum Memory tag Figure 4 15 Print cartridge Print cartridge activation A memory tag is a nonvolatile memory that is built into the print cartridge The DC controller reads and writes data that is stored in the memory tag The DC controller reads data at the following times e When the power is turned on e When someone closes the front cover e When it receives a command from the format
99. the subnet mask i o p N E m e H N gt Ti Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight TCP IP and then press v Press W to highlight MANUAL SETTINGS and then press v Press W to highlight SUBNET MASK and then press v Press the or W arrow to increase or decrease the number for the first byte of the subnet mask Press v to move to the next set of numbers Press to move to the previous set of numbers Repeat steps 8 and 9 until the correct subnet mask is complete and then press v to save the subnet mask Press Menu to return to the Ready state Setting the default gateway 1 Sa Soe ES D pP 10 11 ENWW Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight TCP IP and then press v Press to highlight MANUAL SETTINGS and then press v Press W to highlight DEFAULT GATEWAY and then press v Press the A or W arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 8 and 9 until the correct default gateway is complete and then press v to save the defa
100. to all available trays to determine if the problem is isolated to one tray Print the job in simplex and duplex modes to determine if the problem occurs in a particular mode Try printing on media from an unopened ream that has been stored correctly If a jam does not occur the customer s media might be causing the problem If the jam occurs after the printer is turned on check the paper path for small torn pieces of media Also check for broken sensors and flags and check for loose or defective connections If the media is torn folded or wrinkled check the paper path for items that could be causing the damage Replace any non HP supplies with genuine HP supplies If necessary tell the customer about proper media storage correct loading technique and printer operation Make sure that the customer knows not to grab media in the output bin during duplex printing Paper path checklist Make sure that the media is loaded correctly and that all of the length and width guides are set correctly Clean the printer Toner and media dust in the paper path can inhibit the free movement of media through the printer and can block the sensors Use the paper path test in the DIAGNOSTICS menu to vary the input selections of the printer to determine if the problem is associated with a particular area of the printer Check the condition of the pickup rollers and separation pads Worn rollers or separation pads can cause multifeeds Bent separ
101. to enable the printer to print non Roman characters e Other DIMM and CompactFlash based printer languages and printer options For ordering information see Accessories and supplies on page 312 EA NOTE Single inline memory modules SIMMs used in previous HP LaserJet printers are not compatible with the printer The printer also has one EIO slot for expanding the printer networking capabilities The ElO slot can be used to upgrade the printer with an additional network connection such as a wireless print server network card or a connectivity card for a serial or AppleTalk connection not available for the HP LaserJet 5200L EA NOTE Some HP LaserJet 5200 Series printers come with a network device already installed The EIO slot may be used to provide networking capabilities in addition to those already built into the printer not available for the HP LaserJet 5200L To find out how much memory is installed in the printer or to find out what is installed in the EIO slots print a configuration page See Configuration pages on page 283 To install printer memory CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the printer The HP LaserJet 5200 Series printers come with one DIMM slot If desired you can replace a DIMM installed in the slot with a higher memory DIMM for all HP Las
102. toward you Lift up the power switch rod callout 5 and remove it Figure 5 61 Removing the right lower cover 3 of 4 5 Unhook one claw callout 6 and remove the right lower cover callout 7 Figure 5 62 Removing the right lower cover 4 of 4 ENWW External doors covers and panels 99 Download Service Manual and Resetter Printer at http printer1 blogspot com DC controller cover 1 Remove the following components Right cover See Right cover on page 86 Formatter See Formatter on page 76 2 Remove one screw callout 1 and one grounding plate callout 2 3 Remove one screw callout 3 and the DC controller cover callout 4 Figure 5 63 Removing the DC controller cover Cartridge door unit 1 Remove the following components Right cover See Right cover on page 86 Formatter See Formatter on page 76 Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 Face up bin See Face up bin on page 87 Top cover See Top cover on page 89 Left cover See Left cover on page 92 Right lower cover See Right lower cover on page 97 DC controller cover See DC controller cover on page 100 100 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Disconnect two connectors callout 1 on the DC controller Figure 5 64 Removing the cartridge door unit 1 of 14 3 Open the car
103. 0 sheet feeder paper pickup unit 6 Of 6 0 0 eee eeeeeeee eee eeetttteeeeeeeeeeeeenaaaes 179 Figure 5 196 Removing the 500 sheet feeder lifter drive Unit 1 Of 3 oo elec eeeeenee eee eeetaeeeeeeeenaeeeeeeeaas 180 Figure 5 197 Removing the 500 sheet feeder lifter drive Unit 2 of 3 oo eee eeeeeete eee eeeeteeeeeeeetaeeeeeeeaas 181 Figure 5 198 Removing the 500 sheet feeder lifter drive Unit 3 of 3 oo eee ee eeenee eee eeetteeeeeeeeteeeeeeeeaas 181 Figure 5 199 Removing the 500 sheet feeder drive unit 1 Of 7 ooo eee ceteneeeeeeeeeeneteeeeeeeeeeeeeaaeeeeeeeeeeeenaaes 182 Figure 5 200 Removing the 500 sheet feeder drive unit 2 Of 7 ooo cece teeeeee eee eeeeteneeeeeeeeeeeetaeeeeeeeeneeeaaes 183 Figure 5 201 Removing the 500 sheet feeder drive unit 3 of 7 ooo eee eeeeeeeee eee eeeette eter ee eeeeetaeeeeeeeeeeeenaaes 183 Figure 5 202 Removing the 500 sheet feeder drive unit 4 Of 7 oo eee eeeeeeee eee eeeeentteeeeeeeeeeeetaeeeeeeeeeeeeaaes 184 Figure 5 203 Removing the 500 sheet feeder drive unit 5 Of 7 oo eee eeeeeeeee eee eeeenteeeeeeeeeeeeaeeeeeeeeeeeeaaes 184 Figure 5 204 Removing the 500 sheet feeder drive unit 6 Of 7 oo eee eeeeteee cece eeeeetteeeeeeeeeeeetaeeeeeeeeeeeeaaes 185 Figure 5 205 Removing the 500 sheet feeder drive unit 7 Of 7 oo cece eeeeeeee cree eeenneeeeeeeeeeeeaaeeeeeeeeeeeeaaes 185 Figure 5 206 Removing the 500 sheet feeder drive PCA eee ceccceeeeenneeeeeeeeeeeeteeeeeeeeeaaaeeeeeeeeeicaeeeeeen
104. 0027 Q7543 00028 Czech Hungarian Polish Arabic Czech Danish Q7543 00029 Netherlands Q7543 60114 German French Italian 314 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 2 Accessories and supplies continued Item Part number Service exchange number Description Formatter Q6497 67901 new 48 MB base model Q6497 69001 exchange Q6498 67901 new 64 MB 5200n and 5200tn Q6498 69001 exchange 128 MB 5200dtn Q6499 67901 new 36 MB 5200L Q6499 69001 exchange as ENWW Accessories and supplies 315 Download Service Manual and Resetter Printer at http printer1 blogspot com External panels and covers SEE FACE UP PAPER DELIVERY ASSEMBLY SEE CARTRIDGE DOOR ASSEMBLY Figure 7 1 External panel and covers ENWW 316 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 3 External panels and covers Ref Description Part number Qty 1 Cover left RC1 7051 000CN 1 2 Cover left front RC1 7052 000CN 1 3 Cover rear lower RC1 7174 000CN 1 4 Cover right RC1 7211 000CN 1 5 Cover right front RC1 7212 000CN 1 6 Cover right lower RC1 7210 000CN 1 7 Top cover assembly RM1 2471 000CN 1 8 PCB operation panel RK2 1097 000CN 1 ENWW External panels and covers 317 Download Service Manual and Resetter Printer at htt
105. 1 to the low voltage power supply J201 59 XY ERROR alternates with To continue turn off then on 62 NO SYSTEM A printer motor error has occurred No system was found Turn the printer off and then on NOTE This message might also appear if the transfer unit is missing or incorrectly installed Ensure that the transfer unit is correctly installed Turn the printer off and then on 64 ERROR For help press alternates with To continue turn off then on 68 X PERMANENT STORAGE FULL alternates with To continue press Y A scan buffer error has occurred A non volatile storage device is full Press y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk flash or hard Turn the printer off and then on Press Y to continue For 68 0 errors turn the printer off and then on If a 68 0 error persists contact HP Support For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive 68 X PERMANENT STORAGE WRITE FAIL alternates with To continue press Y 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press vw 79 XXXX ERROR alternates with To continue turn off then on A non volatile storage device is full Press y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM
106. 1 Removable disk A non volatile storage device is full Press Y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk A critical hardware error has occurred Press Y to continue 4 Press W to see step by step information To clear the error press to exit the message and then press V to continue If the problem persists turn the printer off and then on To exit press 2 Turn the printer off and then on ENWW Control panel messages 209 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action 8X YYYY EIO ERROR The EIO accessory card has encountered a critical error Turn the printer off and then on 8X YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error Turn the printer off and then on lt BINFULL gt FULL alternates with lt Current status message gt The specified output bin is full but is not needed for the current job The message appears after a print job is sent Remove the media from the output bin Access Denied MENUS LOCKED Because the printer administrator has enabled the control panel security mechanism you cannot modify control panel settings The message disappears after a few seconds and the printer returns to a Ready or BUSY state
107. 109 Removing the main fan 3 of 5 Release four bosses callout 10 while pulling the main fan callout 11 away from the fan duct callout 12 Figure 5 110 Removing the main fan 4 of 5 6 Remove the main fan from the fan duct si Hint When you reinstall the main fan make sure that the label callout 13 on the main fan is facing toward the inside of the fan duct and that the two fan cables callout 14 are routed correctly 128 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 111 Removing the main fan 5 of 5 Sub fan 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 e Left cover See Left cover on page 92 e Fuser See Fuser on page 112 2 On the left side of the printer close the cartridge door and release one spring callout 1 ENWW Internal assemblies 129 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Use needle nose pliers to unhook the claw callout 2 on the plastic arm Figure 5 112 Removing the sub fan 1 of 8 4 Open the cartridge door 5 Rotate the plastic arm callout 3 down to unhook the plastic arm from the claw callout 4 Figure 5
108. 113 Removing the sub fan 2 of 8 130 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 6 Remove seven screws callout 5 and then remove the fuser drive plate callout 6 x 3 Figure 5 114 Removing the sub fan 3 of 8 7 _Unhook one cable callout 7 from the fan duct guides callout 8 Figure 5 115 Removing the sub fan 4 of 8 ENWW Internal assemblies 131 Download Service Manual and Resetter Printer at http printer1 blogspot com 8 Remove one screw callout 9 and then hold the fan duct callout 10 and the sub fan callout 11 together as you remove them by sliding them slightly to the left Figure 5 116 Removing the sub fan 5 of 8 9 Push from the inside of the fan duct callout 12 while releasing three bosses callout 13 10 Remove the sub fan callout 14 from the fan duct Figure 5 117 Removing the sub fan 6 of 8 O Hint When you reinstall the sub fan guide the cable callout 15 through the cable guides 23 gt callout 16 while reassembling the fan and the fan duct guide Make sure that the label callout 17 on the sub fan is facing the printer 132 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 118 Removing the sub fan 7 of 8 s l Q Hint When you reinstall the fuser drive plate make sure that you insert the tab callout 18 int
109. 323 Spring compression RU5S 2587 000CN Internal components 2 of 3 on page 323 Spring compression RU5 2588 000CN Internal components 2 of 3 on page 323 Spring compression Spring compression RU5 2589 000CN RU5 2630 000CN Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 Spring compression RU5 2633 000CN Internal components 3 of 3 on page 325 Spring compression RUS5 2061 000CN 500 sheet feeder internal components on page 345 Spring tension Spring tension RU5 2548 000CN RU5 2550 000CN External panels and covers on page 319 Internal components 2 of 3 on page 323 Spring tension RU5S 2591 000CN Internal components 2 of 3 on page 323 Spring tension RU5 2644 000CN Internal components 2 of 3 on page 323 Spring tension Spring tension RU5 2632 000CN RU5 2563 000CN Internal components 2 of 3 on page 323 Internal components 3 of 3 on page 325 Alphabetical parts list 367 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 26 Alphabetical parts list continued Description Spring tension Part number RU5 2651 000CN Table and page Internal components 3 of 3 on page 325 Spring tension RC1 0198 000CN 500 sheet feeder internal components on page 345 Sp
110. 5 Clearing jams from the optional duplexer 3 Of 4 ceeeeeeee eee eetteee tere enteeeeeeetaaeeeeeeetiaeeeenetea 235 Clearing jams from the optional duplexer 4 Of 4 2 cece eetieee tere etieee eee teeeeeeetiaeeeerenea 236 Conio aion PAGS 2 eicccset cexesiecinns Lvcavtentoes E hectate E tate toletyhectets de EAS 279 Embedded Web Server page lt icesaciccacceceundacccuttedviedeeeenthedvencaenentuedvlsdeepenaeseunenesesbacdWunaneepeeedeunannea 280 JOtdirect Page EPRA tel A EET ET O E E RAE EE 283 Paper handling configuration page esssssesissrrneseerirrensrrnnnsssnnnnanensesnnnaattaaannntannnaaananaaane annann naaa 284 Supplies Status page veka eee tie Gta i eee ee ancl in ven 286 Usage pages TOF 2 idiecies areata a ANN didi ne en han A 287 Usage page 2 Of Z vs sienna hainneihes heen Rennie Rely na eld E 287 File directory paga sraa n eerie AE E ened aie ee eee 288 PGL font Hst page wc eee ede ee eee nee edna 289 PS fontlist pagesa E E E AE E Ee hehed lad ladh advtoctia 290 Formatter lights ea aoa td uae ee tat eh Gada odd een ee 291 Engine test page switchis 3 40 ack ARa T tacit ae a ee idee 298 Circuit diagrami TOS Korras a T ETTA ded vadneg ETA 305 Circuit diagram 2 08 a raa EE EE EEE 306 Gireoitdiagram F Of 3 Enara aE T E a E AA 307 External panellandiGovers E set a a a aE E E E 316 Cartridge door uib moaia i e TE E EVE ATA dicted ede teeta 318 intemal components 1 of 3J orsdaareiiariieregrr indeter ieee ele ie iiie i
111. 5 46 Figure 5 47 Figure 5 48 Figure 5 49 Figure 5 50 Figure 5 51 Figure 5 52 Figure 5 53 Figure 5 54 Figure 5 55 Figure 5 56 Figure 5 57 Figure 5 58 Figure 5 59 Figure 5 60 Figure 5 61 Figure 5 62 Figure 5 63 Figure 5 64 Figure 5 65 xiv Removing the CompactFlash cards 1 Of 10 assseeeesssssssssrrnesssserrrraasrnrnnnesernnnnnnaaatnnnnneeentnnnnnaa 77 Removing the CompactFlash cards 2 Of 10 sssssssiissssserrrssssertrrrssstttrrrsssttttrrrssstttnnnnssttnnn nnne 77 Removing the CompactFlash cards 3 Of 10 esssseeeesssseserrrsssseetrrrssstttrrnststtetrrrssstttnnnsssttnnnnne 77 Removing the CompactFlash cards 4 Of 10 essssssesisssseserrrsssseetrrrssstterrrststterrrrssstttnnnsssrttnnrnne 78 Removing the CompactFlash cards 5 Of 10 0 cece eeeeeeeeee eee eeeeeeeeeeeaeeeeeeeeeeiaeeeeeeeeenaaes 78 Removing the CompactFlash cards 6 Of 10 00 ceceeeeeeceeeeeeeeeeenaeeeeeeeeeaaeeeeeeeeeeaeeeeeeeeenaaes 78 Removing the CompactFlash cards 7 Of 10 0 0 eeeeeneeeeeeeeeeeneeeeeeeeeaeeeeeeeeeeaeeeeeeeeenaaes 79 Removing the CompactFlash cards 8 Of 10 00 cecceeeeeeeeeeeeeeeeeeeaeeeeeeeeeaaeeeeeeeeeeaaeeeeeeeeenaaes 79 Removing the CompactFlash cards 9 Of 10 00 eeeeceeeee ee eeeenteeeeeeeeeaeeeeeeeeeeaeeeeeeneenaaes 79 Removing the CompactFlash cards 10 Of 10 ec eeeeeeeeeeeeeeeeeeaeeeeeeeeeeaaeeeeeeeeeaaaeeeeeeeeenaaes 80 Removing the DIMMs 1 Of 12 risna T E A AEA A T 80 Removing the DIMMS 20 T2 iniaa EEE
112. 500 sheet feeder PCA 352 about 311 accessories 312 covers printer 316 duplexer 354 duplexing feed drive assembly 360 duplexing PCA assembly 358 face down delivery assembly 330 face up delivery assembly 328 fuser 334 internal components printer 320 paper feed assembly 326 PCAs 332 supplies 312 tray 2 336 338 tray 3 340 partial pages troubleshooting 195 parts ordering 310 PCAs part numbers 332 PCL drivers 10 PCL font list page 289 PCL submenu 267 PDF error pages 267 permanent storage errors 209 personalities error messages 211 PostScript troubleshooting 304 settings 256 personality settings 272 photosensitive drum image formation operations 59 60 61 62 laser scanner operations 55 print cartridge components 63 sequence of operations 52 physical specifications 22 pickup motor locating 53 pickup rollers cleaning 49 jams causes of 225 replacement intervals 44 tray 1 replacing 70 tray 2 replacing 72 Index 399 Download Service Manual and Resetter Printer at http printer1 blogspot com tray 3 replacing 75 pickup solenoid locating 53 pickup and feed system sensors 56 PIN Service menu 296 PJL commands 250 ports connecting 23 included 3 locating 7 PostScript Printer Description PPD files Macintosh included 13 installing 13 removing 14 PostScript troubleshooting 304 power sequence of operations 52 53 specifications 378 power cord statement Japan 390 power supplies engine con
113. 500 sheet feeder PCA 353 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer Figure 7 20 Duplexer 1 of 2 ENWW 354 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 22 Duplexer Ref Description Part number Qty 1 Duplexer Q7549 67901 1 2 Flag duplexing jam detect RC1 7770 000CN 2 3 IC photo interrupter WG8 5624 000CN 2 ENWW Duplexer 355 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 7 21 Duplexer 2 of 2 ENWW 356 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 23 Duplexer Ref Description Part number Qty 1 Cover left RC1 7754 000CN 1 2 Cover right RC1 7755 000CN 1 3 Cover top RC1 7756 000CN 1 4 Cover rear RC1 7757 000CN 1 5 Holder fan RC1 7760 000CN 1 6 Roller paper feed RC1 7783 000CN 1 7 Roller paper feed rear RC1 7790 000CN 1 8 Fan RK2 1067 000CN 1 9 Module light guide RK2 1069 000CN 1 10 Duplexing controller PCB assembly RM1 4291 000CN 1 ENWW Duplexer 357 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexing PCA assembly Figure 7 22 Duplexing PCA assembly 358 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com
114. 500 sheet feeder left front cover on page 170 e 500 sheet feeder left cover See 500 sheet feeder left cover on page 170 176 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Unhook one spring callout 1 from the metal hook d Figure 5 190 Removing the 500 sheet feeder paper pickup unit 1 of 6 4 Disconnect three connectors callout 2 Figure 5 191 Removing the 500 sheet feeder paper pickup unit 2 of 6 ENWW 500 sheet feeder 177 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Release the cables callout 3 from the cable guides callout 4 Figure 5 192 Removing the 500 sheet feeder paper pickup unit 3 of 6 6 Remove one screw callout 5 and the connector unit callout 6 EA NOTE Make sure that you do not lose the spring when you remove the connector unit Figure 5 193 Removing the 500 sheet feeder paper pickup unit 4 of 6 178 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Remove 10 short screws callout 7 one long screw callout 8 and remove the 500 sheet feeder paper pickup unit callout 9 Figure 5 194 Removing the 500 sheet feeder paper pickup unit 5 of 6 Ex NOTE Do not touch the two pickup rollers callout 10 and 11 when you remove the 500 sheet feeder paper pickup unit callout 12 Also the
115. 6 Removing the cartridge door unit 13 of 14 CAUTION Do not damage the wiring cables callout 22 on the edge of the cable hole when removing the print cartridge door assembly callout 23 Figure 5 77 Removing the cartridge door unit 14 of 14 ENWW External doors covers and panels 107 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 2 Turn the top cover over 3 Remove three self tapping screws callout 1 and two other screws callout 2 Figure 5 78 Removing the control panel 1 of 2 108 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 _Unhook three claws callout 3 and remove the control panel callout 4 Figure 5 79 Removing the control panel 2 of 2 ENWW External doors covers and panels 109 Download Service Manual and Resetter Printer at http printer1 blogspot com Internal assemblies Laser scanner 1 Remove the following components Right cover See Right cover on page 86 Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 Face up bin See Face up bin on page 87 Top
116. 7022 000CN Guide cartridge door stopper Internal components 2 of 3 on page 323 RC1 7023 000CN Stopper cartridge door Internal components 2 of 3 on page 323 RC1 7047 000CN RC1 7051 000CN Cover paper delivery roller Cover left Internal components 1 of 3 on page 321 External panels and covers on page 317 RC1 7052 000CN Cover left front External panels and covers on page 317 RC1 7080 000CN Cover sensor 250 sheet cassette Cassette tray 2 paper pickup assembly on page 339 RC1 7118 000CN RC1 7121 000CN Cover dust Guide cartridge left Internal components 3 of 3 on page 325 Internal components 1 of 3 on page 321 RC1 7127 000CN Spring compression Internal components 2 of 3 on page 323 RC1 7128 000CN Holder fusing bias contact Internal components 2 of 3 on page 323 RC1 7144 000CN RC1 7145 000CN Flag loop sensor Spring torsion Internal components 3 of 3 on page 325 Internal components 3 of 3 on page 325 RC1 7163 000CN Shutter fusing Internal components 1 of 3 on page 321 RC1 7169 000CN Holder fan Internal components 2 of 3 on page 323 RC1 7174 000CN RC1 7192 000CN Cover rear lower Cover face down External panels and covers on page 317 Internal components 1 of 3 on page 321 RC1 7209 000CN Cover gear
117. 7460 000CN Internal components 1 of 3 on page 321 Flag loop sensor Flag paper full detect RC1 7144 000CN RC1 7459 000CN Internal components 3 of 3 on page 325 Internal components 1 of 3 on page 321 Flag sensor top RC1 7836 000CN 500 sheet feeder paper pickup assembly on page 347 Flag size sensing RC1 7877 000CN 500 sheet feeder cassette tray 3 on page 341 Flag top sensor Fuser assembly 110V 127V RC1 7261 000CN RM1 2522 000CN Internal components 1 of 3 on page 321 Fuser on page 335 Fuser assembly 220V 240V RM1 2524 000CN Fuser on page 335 Fuser motor assembly Gear 13T RM1 2538 000CN RU5 0536 000CN Internal components 2 of 3 on page 323 Internal components 1 of 3 on page 321 Guide cartridge door stopper RC1 7022 000CN Internal components 2 of 3 on page 323 Guide cartridge left RC1 7121 000CN Internal components 1 of 3 on page 321 Guide cartridge lower right Guide duplexer left RC1 7286 000CN RC1 7379 000CN Internal components 3 of 3 on page 325 Internal components 3 of 3 on page 325 Guide duplexer right RC1 7380 000CN Internal components 3 of 3 on page 325 High voltage PCA assembly 110V 127V RM1 2957 000CN PCA assembly on page 333 364 Chapter 7 Parts and diagrams ENWW Download Service Manual an
118. 90 Appendix C Regulatory statements ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 5200 5200n 5200dn 5200dtn laserkirjoitin on kyttjn kannalta turvallinen luokan 1 laserlaite Normaalissa kytss kirjoittimen suojakotelointi est lasersteen psyn laitteen ulkopuolelle Laitteen turvallisuusluokka on mritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen kyttminen muulla kuin kyttohjeessa mainitulla tavalla saattaa altistaa kyttjn turvallisuusluokan 1 ylittvlle nkymttmlle lasersteilylle VARNING Om apparaten anvnds p annat stt n i bruksanvisning specificerats kan anvndaren utsttas fr osynlig laserstrining som verskrider grnsen fr laserklass 1 HUOLTO HP LaserJet 5200 5200n 5200dn 5200dtn kirjoittimen sisll ei ole kyttjn huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tllaiseksi huoltotoimenpiteeksi ei katsota vriainekasetin vaihtamista paperiradan puhdistusta tai muita kyttjn ksikirjassa lueteltuja kyttjn tehtvksi tarkoitettuja yllpitotoimia jotka voidaan suorittaa ilman erikoistykaluja VARO Mikli kirjoittimen suojakotelo avataan olet alttiina nkymttmllelasersteilylle laitteen ollessa toiminnassa katso steeseen VARNING Om laserprinterns skyddshlje ppnas d apparaten r i funktion utsttas anvndaren fr osynlig laserstr
119. AEE E E 80 Removing the DIMMs 3 Of 12 aeei aaan aE E ERER EATA ARA AANER EEATT 81 Removing the DIMMs 4 Of 12 nenien arrie ENEA E ETNE ERA 81 Removing the DIMMs 5 Of 12 poncrsrenaa aaa AEA nA AN Eaa AEDE aAA KAE PARA 82 Removing the DIMMs 6 Of 12 einrinniridi areire eiii eiaa aariin inaa eiia iia aiii eie 82 Removing the DIMMS 17 Of 12 catseecniees diet Gages a aa a aad ees 82 Removing the DIMMs 8 Of 12 00 eee eeeceeeeeeee cette eee teeeeaeeeeeeeeaaaaeeeeeeseaeeeeeseeaeeeeeseenaeeeeeeeenaaes 83 Removing the DIMMs 9 Of 12 olre ia enea A a AAAA AARE A TA A e 83 Removing the DIMMs 10 Of 12 rierien neeite eii ei iiae 83 Removing the DIMMSA TT OET haea a E EE AE EE 84 Removing the DIMMS 12 Of 12 aneren a ea A A EA A eA EAT 84 Removing the duplexer aan aie r O E A EE R adie 85 REMOVING the nght COVEN sineren iaar nan To T A TT TT T T N 86 Removing the lower back COVE recesioni nars eE NEE EEE ER EAEE EEE 86 Removing the face up bin 1 Of 4 ooo eee eee eenee eee teen eae e eee eeeeeaaeeeeeeeeeaaeeeeeeeeeeiaaeeeeeeneenaaaes 87 Removing the face up DIN 2 Of 4 ooo eect ennnen rrenari p anenee ERA RERE aE aa A KAPSE ERE A EERE E Nia 87 Removing the face up Din 3 Of 4 onrermiisraisniiuiinainiana ridia aia Aiia aa AAA A aai 88 Removing the face up bin 4 Of 4 oo eee eee enrn tr ee eee ae eter ee teeaaeeeeeeeeeaaeeeeeeeeeeaaaeeeeeseeenaaes 88 Removing the top Cover 1 01 5 nran orti aaa aR es A ened AR A sag ed tna vi AARAA senders
120. ASTRES 1200 600 Produces high print quality for text and can be used for PRORES 1200 compatibility with the HP LaserJet 4 family of printers FASTRES 1200 Produces 1200 dpi print quality for fast high quality printing of business text and graphics PRORES 1200 Produces 1200 dpi print quality for fast high quality printing of line art and graphic images EA NOTE Itis best to change the resolution in the program or printer driver Program and printer driver settings override control panel settings The default setting is 1200 RET OFF Use the Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges LIGHT REt does not affect print quality if the print resolution is set to MEDIUM FastRes 1200 or ProRes 1200 All other print resolutions benefit from REt DARK B NOTE Itis best to change the REt setting in the program or printer driver Program and printer driver settings override control panel settings The default setting is MEDIUM ECONOMODE ON Use EconoMode to use less toner per page Selecting ON extends the life of the toner supply and reduces the cost per OFF page However it also reduces print quality The printed image is lighter but it is adequate for printing drafts or proofs B NOTE Itis best to turn EconoMode on or off in the program or printer driver Program and printer driver settings override control panel settings The default sett
121. B EA NOTE Macintosh computers do not support parallel port connections ENWW Printer software 13 Download Service Manual and Resetter Printer at http printer1 blogspot com The Apple PostScript driver must be installed in order to use the PPD files Use the Apple PostScript driver that came with your Macintosh computer 1 Connect a USB cable between the USB port on the printer and the USB port on the computer Use a standard 2 meter 6 56 foot USB cable Insert the printer CD into the CD ROM drive and run the installer If the CD menu does not run automatically double click the CD icon on the desktop Double click the Installer icon in the HP LaserJet Installer folder Follow the instructions on the computer screen USB queues are created automatically when the printer is attached to the computer However the queue will use a generic PPD if the installer has not been run before the USB cable is connected Complete the following steps to change the queue PPD Open the Print Center or Printer Setup Utility Select the correct printer queue and then click Show Info to open the Printer Info dialog box In the pop up menu select Printer Model and then in the pop up menu in which Generic is selected select the correct PPD for the printer Print a test page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails see the installatio
122. Bold Scalable lt esc gt C lt esc gt ts1p MEM vOs3b4168T INTERNAL 14 Univers Medium Italic Scalable lt esc gt C lt esc gt te1p MBM vic 0b4148T INTERNAL 15 Univers Bold Italic Scalable lt esc gt L lt ese gt s1p MB v1s3b41481 INTERNAL 16 Univers Medium Condensed Scalable lt esc gt C lt ecc gt teip MM v4c0bsi48T INTERNAL 17 Univers Bold Condensed Scalable lt ese gt C lt esc gt cs 1p BED vs 3b4148T INTERNAL 18 Univers Medium Condensed Italic Scalable lt ece gt L_J lt one gt stp MEN v5s0b41681 INTERNAL 19 Univers Bold Condensed italic Scalable lt esc gt C lt ecc gt elp MRM v5c3b4148T INTERNAL 20 Antique Olive senlable lt ese gt C lt ese gt s1p M vos0bG168T INTERNAL 21 Antique Olive Bold Scalable lt eae gt C lt cseo s 1p BD vOs3b4168T INTERNAL 22 Antique Olive Italic Scalable lt esc gt C lt esc gt s1p MBM visObi168T INTERNAL 23 Garamond Antiqua Scalable lt esc gt C lt ese gt s1p E VOs0b41971 INTERNAL 24 Garamond Halbfett Scalable lt esc gt lt ese gt etp EE v0c3b4197T INTERNAL 25 Garamond Kursiv Scalable teser C lt esc gt sip MBM v1s0b4197T INTERNAL 26 Garamond Kursiv Halbfeut Scatuble lt ece gt fT lt esc gt stp ERM v1s3b4197T INTERNAL 27 Gil pitch 0 10 576 Csymbol set point size 0 25 999 75 See your Printer User s Manual for morc information Figure 6 25 PCL font list page ENWW Tools for troubleshooting 289 Download Service Manual and Resetter Printer at http printer1 blog
123. C1 7209 000CN Internal components 3 of 3 on page 325 Cover left RC1 7051 000CN External panels and covers on page 317 Cover left RC1 7754 000CN Duplexer on page 357 Cover left front RC1 7052 000CN External panels and covers on page 317 Cover left front 500 sheet cassette RK2 1062 000CN 500 sheet feeder cassette external panels and covers on page 343 Cover left 500 sheet cassette Cover paper delivery roller RC1 7803 000CN RC1 7047 000CN 500 sheet feeder cassette external panels and covers on page 343 Internal components 1 of 3 on page 321 Cover rear Cover rear lower RC1 7757 000CN RC1 7174 O00CN Duplexer on page 357 External panels and covers on page 317 Cover rear 500 sheet cassette RC1 7808 000CN 500 sheet feeder cassette external panels and covers on page 343 Cover right RC1 7211 000CN External panels and covers on page 317 Cover right RC1 7755 000CN Duplexer on page 357 Cover right front RC1 7212 000CN External panels and covers on page 317 Cover right front 500 sheet cassette Cover right lower RC1 7806 000CN RC1 7210 000CN 500 sheet feeder cassette external panels and covers on page 343 External panels and covers on page 317 Cover right 500 sheet cassette RM1 2899 000CN 500 sheet feeder cassette external panels and covers on pa
124. CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Sets the default custom paper size for tray 1 This menu appears only if the media size switch in the selected tray is set to CUSTOM UNIT OF MEASURE Use this option to select the unit of measure INCHES or MILLIMETERS to use when you set customer paper sizes for the tray 1 X DIMENSION Use this item to set the measurement of the width of the paper measurement from side to side in the tray The options are 3 0 to 12 28 INCHES or 76 to 312 MM Y DIMENSION Use this item to set the measurement of the length of the paper measurement from front to back in the tray The options are 5 0 to 18 50 INCHES or 127 to 470 MM DUPLEX DUPLEX BINDING ON LONG EDGE SHORT EDGE Appears only for printers that include a built in duplexer Set the value to ON to print on both sides duplex or OFF to print on one side of a sheet of paper The default setting is OFF Changes the binding edge for duplex printing The menu item appears only if the printer includes a built in duplexer and DUPLEX ON The default setting is LONG EDGE OVERRIDE A4 LETTER Allows the printer to print an A4 size job on letter size paper if A4 size paper is not loaded in the printer or vice versa The default setting is YES 266 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation
125. CompactFlash cards EA NOTE CompactFlash cards are not available for the HP LaserJet 5200L Up to two CompactFlash cards can be installed to add fonts to the printer To install a CompactFlash card 1 After the configuration page has printed turn the printer off and disconnect the power cord 2 3 Remove the right side panel by sliding it towards the rear of the printer until the side slides from the printer ENWW Installing CompactFlash cards 35 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Open the access door by pulling on the metal tab 5 6 Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot 36 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Slide the CompactFlash card into place 9 Toreplace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place ENWW Installing CompactFlash cards 37 Download Service Manual and Resetter Printer at http printer1 blogspot com 10 Reconnect the interface cable s and the power cord Use Device Storage Manager in HP Web Jetadmin to manage fonts For more information see the Help in HP Web Jetadmin 38 Chapter 2 Installation and configuration ENWW Download Service Manual and Resette
126. ES gt Go to step 2 Nov The display is blank andthe The display is printer fan is off blank but the printer fan is on The display is in the wrong language The display shows garbled or unfamiliar characters A message other than READY appears on the control panel display e Turn the printer off and then e on e Check the power cord connections and the power switch e Plug the printer into a different outlet e Check that the power supplied to the printer is steady and meets printer specifications See Electrical specifications on page 378 Press a printer control panel button to see if the printer responds Turn the printer off and then on Turn the printer off and then on When XXX MB appears on the control panel display press and hold down Y until all three lights stay on This could take up to 10 seconds Then release y Press V to scroll through the available languages Press v to save the appropriate language as the new default Make sure that the appropriate language is selected at the printer control panel Turn the printer off and then on e Go to Control panel messages on page 202 Step 2 Can you print a configuration page See Configuration pages on page 283 YES gt No Vv Go to step 3 ENWW Troubleshooting flowchart 193 Download Service Manual and Resetter Printer at http printer1 blogspot com A c
127. ES for form feeds to be ignored if the page is blank MEDIA SOURCE MAPPING Allows you to select and maintain trays by number when you are not using the printer driver or when the software program has no option for tray selection CLASSIC Tray numbering is based on LaserJet 4 and older models STANDARD Tray numbering is based on newer LaserJet models Print Quality submenu Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings For more information see Printer drivers on page 10 In general it is best to change these settings in the printer driver if applicable Item Values Explanation SET REGISTRATION PRINT TEST PAGE ADJUST TRAY X Shifts the margin alignment to center the image on the page from top to bottom and left to right You SOURCE can also align the image that is printed on the front with the image that is printed on the back Allows for one sided and two ADJUST TRAY X sided printing alignment PRINT TEST PAGE Prints a test page that shows the current registration settings SOURCE Selects the tray for which you want to print the test page The default setting for SOURCE is TRAY 2 The default setting for ADJUST TRAY 1 and ADJUST TRAY 2 is 0 ADJUST TRAY N Sets the registration for the specified tray where N is the number of the tray A selection appears for 268 Chapter6 Tr
128. Explanation PRINT EVENT LOG There is no value to select Press Y to generate a list of the 50 most recent entries in the event log The printed event log shows error number page count error code and description or personality SHOW EVENT LOG There is no value to select Press Y to scroll through the contents of the event log at the printer control panel which lists up to the 50 most recent events Use 44 or to scroll through the event log contents PAPER PATH TEST PRINT TEST PAGE Generates a test page that is useful for testing the paper handling features of the printer SOURCE PRINT TEST PAGE Press Vv to start the paper path test DUPLEX using the source tray destination output bin duplex and number of copies settings that you set in the other items on the Paper Path Test menu Set the other items before selecting PRINT TEST PAGE COPIES SOURCE Select the tray that uses the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to test all paper paths Paper must be loaded in the selected trays DUPLEX Determine whether the paper goes through the duplexer during the paper path test The menu item appears only if the printer includes a built in duplexer COPIES Set how many sheets of paper are used from each tray during the paper path test ENWW Diagnostics menu 277 Download Service Manual and Resetter Printer at http printer1 blogspot com Service menu The
129. HP LaserJet 5200 52001 Series printers Service Manual inven Download Service Manual and Resetter Printer at http printer1 blogspot com Download Service Manual and Resetter Printer at http printer1 blogspot com HP LaserJet 5200 Series printers Service Manual invent Download Service Manual and Resetter Printer at http printer1 blogspot com Copyright and license 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 3 2006 Part number Q7543 90934 Download Service Manual and Resetter Printer at http printer1 blogspot com Trademark credits Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds PostScript is a trademarks of Adobe Systems Incorporated UNIX is a registered trademark of The Open Group Energy Star and the Energy Star logo are U S registered
130. If a jam message persists media is still in the printer Look for media in other locations Clearing jams from the print cartridge area 1 Open the top cover and remove the print cartridge Figure 6 6 Clearing jams from the print cartridge area 1 of 3 CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes ENWW Clearing jams 231 Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Slowly pull the media out of the printer Be careful to not tear it EA NOTE You must flip up the metal flap before pulling the media out of the printer Figure 6 7 Clearing jams from the print cartridge area 2 of 3 AN CAUTION Avoid spilling loose toner Use a dry lint free cloth to clean any toner that falls into the printer Loose toner in the printer it might cause temporary print quality problems The paper path should clear after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Replace the print cartridge and close the top cover Figure 6 8 Clearing jams from the print cartridge area 3 of 3 If a jam message persists media is still in the printer Look for media in other locations 232 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Clearing jams from the output bin areas
131. NFIGURE DEVICE menu at the printer control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality submenu on page 268 6 Open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See Print Quality submenu on page 268 Random image repetition AaBbCc AaBboCc 248 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com If an image that appears at the top of the page in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last job e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From your software program rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job turn the printer off for 10 minutes and then turn it on to restart the print job ENWW Troubleshooting print quality problems 249 Download Service Manual and Resetter Printer at http printer1 blogspot com Interface troubleshooting Communication checks EA NOTE Communication problems are normally the customer s responsibility Time spent attempting to resolve these probl
132. NOTE If the error message only appears when using certain software programs contact the software program vendor for assistance 206 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Recommended action Control panel message Description 5 Ifthe message persists with different software programs and print jobs disconnect all of the cables and turn the printer off 6 Ifthe error persists perform a firmware upgrade 7 Remove all DIMMs EIO devices and CompactFlash solutions 8 Remove all EIO devices 9 Turn the printer on 10 Ifthe error does not persist reinstall the DIMMs EIO devices and CompactFlash one at a time 144 Z NOTE You must turn the printer off and then on when reinstalling each component 11 Replace the DIMM EIO device or CompactFlash if necessary 12 Reconnect all of the cables 50 X FUSER ERROR A fuser error has occurred 1 Turn the printer off For help press Ed NOTE A fuser error might occur FAROE ara e paai aa because of inadequate power fi ag aca a AAN supply inadequate line voltage ora ees fuser problemi 3 Replace the connector if necessary X Description 4 Ifthe error persists replace the fuser 1 Low fuser temperature 5 Replace the low voltage power supply if necessary 2 Fuser warmup service 6 Replace the DC controller if necessary 3 High fuser temperature 6 Open fuser
133. Paper feed assembly RM1 2465 000CN RM1 2482 000CN External panels and covers on page 319 Paper feed assembly on page 327 Paper feed roller assembly RM1 0037 020CN 500 sheet feeder cassette tray 3 on page 341 Paper feed roller assembly 500 sheet feeder RM1 0037 0O00CN 500 sheet feeder paper pickup assembly on page 347 Paper feeder driver PCA assembly Paper pickup assembly cassette RM1 4292 000CN RM1 2530 000CN 500 sheet feeder internal components on page 345 Cassette tray 2 paper pickup assembly on page 339 Paper pickup roller gear assembly RM1 2474 000CN Internal components 1 of 3 on page 321 Paper pickup roller assembly 500 sheet feeder RM1 0036 020CN 500 sheet feeder paper pickup assembly on page 347 Paper pickup roller assembly cassette PCB operation panel RM1 0731 030CN RK2 1097 000CN Cassette tray 2 paper pickup assembly on page 339 External panels and covers on page 317 Photo interrupter TLP1243 WG8 5696 000CN 500 sheet feeder paper pickup assembly on page 347 Photointerruptor WG8 5696 000CN Cassette tray 2 paper pickup assembly on page 339 Plate connector grounding Plate cross member auxiliary RC1 7220 000CN RC1 7264 000CN Internal components 2 of 3 on page 323 Internal components 3 of 3 on page 325 Plate fuser swing
134. SB hubs Use a USB cable that is no longer than 5 meters 16 4 feet 4 Click Finish If prompted restart the computer 5 Test the software installation Print a page from any program to make sure that the software is correctly installed B NOTE If the installation failed reinstall the software 28 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com To connect to a Macintosh computer 1 Connect a USB cable between the printer and the computer EA NOTE HP does not recommend using USB hubs Use a USB cable that is no longer than 5 meters 16 4 feet 2 Place the CD in the CD ROM drive For OS V9 1 to V9 2 x go to step 3 For OS X go to step 7 3 Run the Installer and complete a custom install Select all options including USB Components Classic When prompted restart the computer 4 Run the Apple Desktop Printer Utility from HD Applications Utilities Double click HP Printer USB and then click OK Next to the USB Printer Selection click Change 5 Select the printer and then click OK Next to Postscript Printer Description PPD File click Auto Setup and then click Create Save the printer setup 6 On the desktop highlight the printer Click the Printing menu and then click Set Default Printer Go to step 10 7 Run the Installer and complete an easy install EF NOTE If OS X and OS V9 1 Classic to V9 2 x Classic are installed on the
135. SION A connection with the card in the EIO slot has broken Press Y to continue printing alternates with TEES This message is not valid for the HP LaserJet Z NOTE Bate will be l st To continue press 5200 and 5200L 2 Turn the printer off and then on 3 Try printing again 4 Ifthe error persists replace the EIO card in slot X ENWW Control panel messages 205 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action 40 EMBEDDED 1 0 BAD TRANSMISSION alternates with To continue press Y The connection with the HP Jetdirect embedded print server has broken A Press v to continue printing Turn the printer off and then on Try printing again If the error persists replace the formatter 41 3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X lt TYPE gt lt SIZE gt 41 5 UNEXPECTED TYPE IN TRAY X alternates with LOAD TRAY X lt TYPE gt lt SIZE gt The media is longer or shorter than the size configured for the tray The printer senses a different media type than what is configured in the tray Press Y to print from a different tray Make sure that all trays are configured and loaded correctly before printing again If the error persists perform a paper path test using the diagnostics menu to make sure that all of the sensors are working correctly If the error persi
136. T displays on the control panel until the printer finishes printing the font list page The printer returns to the Ready state after printing the font list page 4 HP LaserJet 5200 printers Internal Scalable and Bitmapped Fonts font Pitch Point Escape Sequence Eont Courier sealable lt esc gt C lt esc gt s0p EEE h0s0b40991 INTERNAL O CG Times Scalable lt cesc gt C lt csc gt 31p E vOs0b4101T INTERNAL 1 CG Times Bold Scalable lt ese gt C lt esc gt ts1p EE v0s3b4101T INTERNAL 2 CG Times Italic Scalable lt ene gt C lt ose gt tsip BM vis0b41011 INTERNAL 3 CG Times Bold Italic Scalable lt esc gt C lt enc gt taip MEE vis3b4101T INTERNAL 4 CG Omega Scalable lt ese gt C lt esc gt ts1p M v0s0b4113T INTERNAL 5 CG Omega Bold Scalable lt ese gt C lt ese gt s1p EE v0s3b41131 INTERNAL 6 CC Omega Malic Scalable lt esc gt C lt esc gt ts1p MMB vic0b6113T INTERNAL 7 CG Omega Bold Italic Scalable lt ese gt C lt esc gt sp MM vis3b4113T INTERNAL 8 Coronal Scalable lt ese gt __ lt csco stp MMB visCbs116T INTERNAL 9 ABCDEfehijAA CN ji 864 Noskh Scalable lt esc gt _ lt ese gt s1p MMB v0s0b4126 INTERNAL 10 ABCDE ghij AA CNiz 86 S Naskh Scalable lt esc gt C lt esc gt s1p MBB v0s3b4124T INTERNAL 11 Clarendon Condensed l Scalable sese gt C lt esc gt s1p MERE vis3b4140T INTERNAL 12 Univers Medium Scalable lt esc gt C lt esc gt s1p BEEN vOe0b4148T INTERNAL 13 Univers
137. Table 7 24 Duplexing PCA assembly Ref Description Part number Qty 1 Duplexing PCA assembly RM1 4291 000CN 1 ENWW Duplexing PCA assembly 359 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexing feed drive assembly Figure 7 23 Duplexing feed drive assembly 360 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 25 Duplexing feed drive assembly Ref Description Part number Qty 1 Duplexing feed drive assembly RM1 2891 000CN 1 ENWW Duplexing feed drive assembly 361 Download Service Manual and Resetter Printer at http printer1 blogspot com Alphabetical parts list Table 7 26 Alphabetical parts list Description Part number Table and page 500 sheet cassette only tray 3 RM1 2900 000CN 500 sheet feeder cassette tray 3 on page 341 500 sheet feeder drive assembly 500 sheet feeder lifter drive assembly RM1 2909 000CN RM1 2912 000CN 500 sheet feeder drive assembly on page 349 500 sheet feeder lifter drive assembly on page 351 500 sheet feeder paper pickup assembly RM1 2896 000CN 500 sheet feeder paper pickup assembly on page 347 500 sheet feeder PCA RM1 4292 000CN 500 sheet feeder PCA on page 353 Arm lock Bushing RC1 7244 000CN RC1 7249 000CN Internal components 2 of 3 on page 323 Internal component
138. The positively charged media attracts the negatively charged toner from the drum surface Transfer charging roller T ITT TTT Figure 4 12 Image transfer ENWW Image formation system 61 Download Service Manual and Resetter Printer at http printer1 blogspot com Step 5 separation from the drum The elasticity of the print media causes it to separate from the drum surface The sheet continues travelling through the printer The static charge eliminator reduces static discharge Static charge eliminator T L Transfer charging roller ITT Figure 4 13 Separation from the drum Fixing block Until the fusing stage is complete the image is not permanently affixed to the print media The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 6 fusing The printer uses a ceramic heater to accomplish the on demand fusing process The heater has a low heat capacity which results in a short warm up period and yields energy savings Fixing film Fixing heater Fixing film Fixing heater Fixing pressure roller Figure 4 14 Fusing Drum cleaning block Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual waste toner and residual electrical charge is cleared from the drum surface to prepare the surface for the next latent image formation Step 7 drum cleaning The cleaning blade scrapes
139. This chapter contains the following sections ENWW Troubleshooting process includes a pre troubleshooting checklist and a troubleshooting flowchart These tools contain information about common printer errors that can inhibit proper operation or create print quality problems These tools also include recommendations for solving the cause of the error Control panel messages explain each control panel display message and suggest recommendations for clearing the cause of each message When the printer message indicates a failure for which the root cause is not obvious use the printer error troubleshooting section and the troubleshooting tools section in this chapter to solve the problem Formatter light provides information about whether the formatter is working properly Replacement parts configuration provides information about replacing printer parts such as memory compact flash and the formatter Paper path troubleshooting provides techniques to solve feed problems Explanations are provided about print media checks troubleshooting jams and the differences between jams caused by media and those caused by the printer Paper transport troubleshooting provides information on how to troubleshoot problems with media feeding incorrectly Image formation troubleshooting suggests methods for solving print quality problems Image defects provide information on image defects and how to identify the root cause of the problem Interface tr
140. V High voltage power supply 220V 240V Link tag Link tag lock Lever shutter Cover shutter lever Spring compression Spring tension Tag holder assembly Holder fan Low voltage power supply 110V 127V Low voltage power supply 220V 240V Plate cross member auxiliary Laser scanner assembly Part number Qty RC1 7209 000CN 1 RC1 7118 000CN 1 RC1 7286 000CN 1 RC1 7379 000CN 1 RC1 7380 000CN 1 RC1 7144 000CN 1 RC1 7145 000CN 1 RU5 2563 000CN 2 RK2 1089 000CN 1 RM1 2957 000CN 1 RM1 2958 000CN 1 RC1 7289 000CN 1 RC1 7294 000CN 2 RC1 7451 000CN 1 RC1 7452 000CN 1 RU5 2633 000CN 1 RU5 2651 000CN 1 RM1 2514 000CN 1 RC1 7434 000CN 1 RM1 2926 000CN 1 RM1 2951 000CN 1 RC1 7264 000CN 1 RM1 2555 000CN 1 Internal components 325 Download Service Manual and Resetter Printer at http printer1 blogspot com Paper feed assembly Figure 7 6 Paper feed assembly ENWW 326 Chapter7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 8 Paper feed assembly Ref Description Part number Qty 1 Paper feed assembly RM1 2482 000CN 1 ENWW Paper feed assembly 327 Download Service Manual and Resetter Printer at http printer1 blogspot com Face up delivery assembly Figure 7 7 Face up delivery assembly ENWW 328 Chapter7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot co
141. a Bolditalic Internal 20 CG Omega Italic CGOmega ltalic Internal 21 CG Times CGTimes Internal 22 CG Times Bold CGTimes Bold Internal 23 CG Times Bold Italic CGTimes Bolditalic Internal 24 CG Times Italic CGTimes talic Internal 25 Clarendon Condensed Bold Clarendon Condansed Bold Internal 26 Coronet Coronel Internal 27 CourierPS Courier Internal 28 CourierPS Bold Courier Bold Internal 29 CourierPS Bold Oblique Courier BoldOblique Internal 30 CourierPs Oblique Courier Oblique Internal 31 Courier CourierHP Internal 32 Courier Bold CourlerHiP Bold Internal 33 Courier Bold Italic CourierHP Bolditalic Internal 34 Courier Italic CourierHP ltalic Internal 35 Dorit Dorit Internal 36 Dorit Bold Dorit Bold Internal 37 Garamond Antiqua Garamond Antiqua Intarnal 38 Garamond Halbfett Garamond Halbfett Internal 39 Figure 6 26 PS font list page 290 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Diagnostics Two LEDs on the formatter indicate that the printer is functioning correctly Figure 6 27 Formatter lights Heartbeat LED B NOTE An EIO slot is not available for the HP LaserJet 5200L HP Jetdirect LEDs only available on the N TN and DTN bundles Embedded HP Jetdirect LEDs B NOTE Embedded HP Jetdirect LEDs are not available for the 5200 or 5200L models The embedded HP Jetdirect print serve
142. aar aaa AAA a E aa 21 Model and se al NUMDETS cccadsceccaceteticed ea racevieiauevagtauedaect canted a e a aai iai ts 21 Site regure MENS aieeaii ianiai a aaa aaa a iaa a 22 Physical specihicatloNS arenei A T A 22 Space HEQUINEMENIS nenacia aaa a aaa daaa aaa aa aA 22 Input Output V0 CONFIQUIATION ean E 23 ENWW iii Download Service Manual and Resetter Printer at http printer1 blogspot com Parallel configurati Messeenia a araa aaa Matana 23 USB ConnguUratoN sen T Green earns 23 Connecting the USB Cable oeeccccrrcanicincrieiiii n 23 Network Configuration 0 ec ceeeeeiteeeeeet ee eeennee terrence eee eeeteaeeeeeseeaaeeeeeeeeiaeeeeseeeiaeeeeesenaes 24 Manually configuring TCP IP parameters from the control panel 05 24 Setting an IP address 0 eect ee eee etete eee eee eeeeeee ee tnaeeeeeeeeeeee 24 Setting the subnet MASK aacra 25 Setting the default gateway eee etttteeeee eee titeeeeeeeeeeeee 25 Disabling network protocols Optional 2 0 0 0 cceseeeeeeeeeeeeeeteeeeeeeeeettaeeteeeeeeeeaaas 26 To enable or disable IPX SPX ccccecceecceeeeeeeeeeeseeeeeeeeeeeteeeentaeeees 26 To enable or disable AppleTalk ccccccceceeeeeeeeeeeeeeeeeeeteeteeeneees 26 To disable DEC LLG siviiesssestedvey daauntnivaeandnnictiereeblesntiieestdedenteeiaee 27 Enhanced I O ElO Configuration ec eeeeeeceeeeeneneeeeeeeeenaeeeeeeeeitaeeeeeeeeenaeees 27 HP Jetdirect ElO print servers
143. ace troubleshooting 250 internal clock errors 202 211 internal components part numbers 500 sheet feeder 344 printer 320 INTR initial rotation period 52 IP address setting 24 showing 217 253 IPX SPX disabling 26 J jams causes of 225 226 control panel messages 202 detection operations 56 58 duplexer clearing 235 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com first sheet troubleshooting 198 frequent 236 locations 227 media selection 221 output bin clearing 233 print cartridge area clearing 231 print quality problems 238 recovery settings 229 258 273 Show Me How menu 262 trays clearing 230 troubleshooting 223 wrapped fuser 215 Jetadmin HP Web downloading 14 network configuration 24 supplies status 43 Jetdirect EIO print servers 27 Jetdirect embedded print server bad transmission errors 206 buffer overflow errors 205 configuration page 283 connecting to a network 27 critical errors 210 documentation 2 HP Web Jetadmin 14 LEDs 291 models including 3 settings 275 troubleshooting 299 Jetdirect print server part numbers 312 job storage settings 263 271 L language control panel settings 274 language printer settings 272 languages control panel overlays partnumbers 314 replacing overlay 84 settings 259 languages printer error messages 211 PostScript troubleshooting 304 settings 256 ENWW laser safety statement 390 laser statement Finland 391
144. adding a duplexer to the printer 1 At the back of the printer pull out the duplexer until it stops 84 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Lift up the duplexer and slightly pull it toward you to remove it Figure 5 38 Removing the duplexer ENWW Customer self repair parts 85 Download Service Manual and Resetter Printer at http printer1 blogspot com External doors covers and panels Right cover Slide the right cover toward the back of the printer and remove it Figure 5 39 Removing the right cover Lower back cover At the back of the printer insert your finger into the hole and pull your finger toward you to remove the lower back cover Figure 5 40 Removing the lower back cover 86 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Face up bin 1 Remove the duplexer if installed See Duplexer on page 84 Figure 5 41 Removing the face up bin 1 of 4 2 Open the face up bin 3 Release the fuser nip by pulling up on the black plastic section of the tray and pulling it toward the inside of the printer to release it Figure 5 42 Removing the face up bin 2 of 4 ENWW External doors covers and panels 87 Download Service Manual and Resetter Printer at http printer1 blogspot com When the fuser nip is released the face up bin callou
145. aecaaesaaaaaaeaaesaeeeeeeeeeeees 186 6 Troubleshooting WACO CU CTO acacia occas sete bait ta eg da ban deca isetea ts ow Reso ae A Aen nue an i gaa ada dew eee unbeaten 191 Basic troubleshooting checklist secerneren nE 192 Factors that affect printer performance cecceececeeeeeeeeeeeeeeeeeseeecaaaeaaeaaeeaeeeeeeeeeess 192 vi ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting flowchart a n A led E vatican ds cee is ened 193 Step 1 Does READY appear on the control panel display ccccccccceeeeeeeeeeeeeeeees 193 Step 2 Can you print a configuration page ecceeeeeeeeeteeeeeeeeeetneeeeeeeetaeeeeeeeenaaes 193 Step 3 Can you print from a program 00 ceececceccceeceeeeeeeeeeeeteeeeceseceaaeaaaaecaeeeeeeeeeeeeeess 194 Step 4 Does the job print as expected ceceecceeceeeeeceeceeeeeeeeeeeeeeeeeeeeeetecscncneesaeeaeeees 195 Step 5 Does the printer select the trays cccccccceeeeeeeeeeeeeeeceeceeeeeeeeeeeeeeeeseteeesnneenaaeees 196 Solving general printing problems 0 cece eee ent eee ee ette eee eee etne eee teeta aeeeeeeeeaeeeeeeeeaeeeeeneniaeeeesenaes 198 Control panelimesSsage types veecesceccresasacens onra a isaceveck aa i oman dacs EE A EA aa 201 Control panel MESSAGES ceniris aei eaaa e aaa Saa Ao NEEE AASA DAEA e TE aae eaa 202 Replacement parts configuration cccccccccecceeeeeeeeeeeeeceeeaaeeeececeeeeee
146. al Services ATS in order to reset the printer In some cases such as Jetdirect Inside the information is not recoverable If a previously used DC controller is installed one that was previously installed in another printer even if only for one power cycle the printer compares the NVRAM on the DC controller which contains other printer settings to the NVRAM on the formatter which contains the current printer settings but the Save Restore feature will not work as intended In some cases such as for changes to Jetdirect Inside the information is not recoverable 294 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com To prevent a printer downgrade situation Do not reuse a DC controller that has been installed in another printer even if that DC controller was only used for one power cycle If a DC controller has been installed in a printer and the printer was turned on the DC controller is considered used Do not replace the formatter and the DC controller at the same time Replacing the formatter and the DC controller P O P CAUTION Follow the steps exactly in the order they are presented when you replace the formatter and the DC controller on the same printer Failure to follow these steps correctly might result in additional service or printer replacement Print a configuration page See Configuration pages on page 283 Turn the printer off Remove the
147. al is calculated by multiplying the mono units and units from simplex multiplying the mono units and units from duplex and adding the results together These totals are added to the totals of the other page sizes to provide the total printer usage 3 Print Modes and Paper Path Usage actual shows the number of pages that have been printed with each printer mode and the number of pages that have been printed from each input tray and to each output bin 4 Coverage information Print the file directory page The file directory page contains information for all files stored in memory 1 Press v to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT FILE DIRECTORY and then press v The message Printing FILE DIRECTORY displays on the control panel until the printer finishes printing the file directory page The printer returns to the Ready state after printing the file directory page Figure 6 24 File directory page 1 Memory capacity 2 List of files 288 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Print the PCL font list page The PCL font list page lists the PCL fonts that are available on the printer 1 Pressv to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT PCL FONT LIST and then press v The message Printing FONT LIS
148. ance agreements 386 manual feed 214 254 267 manuals 2 margins settings 268 media curled troubleshooting 198 221 245 default settings 266 extension locating 6 fuser modes 259 269 Paper Handling menu 265 paper handling configuration page 284 partnumbers 313 pickup and feed system operations 56 selecting 16 Show Me How menu 262 size mismatch message 218 sizes supported 16 skewed troubleshooting 245 trailing edge detection 52 tray 1 pickup operations 58 tray 2 pickup operations 57 tray configuration 218 254 271 tray selection 196 198 troubleshooting 221 238 types supported 18 unexpected size error messages 206 Index 397 Download Service Manual and Resetter Printer at http printer1 blogspot com unexpected type error messages 206 wrinkled troubleshooting 246 media jams causes of 225 226 control panel messages 202 detection operations 56 58 duplexer clearing 235 first sheet 198 frequent 236 locations 227 output bin clearing 233 print cartridge area clearing 231 print quality problems 238 recovery settings 229 258 273 selecting media 221 trays clearing 230 troubleshooting 223 wrapped fuser 215 memory DIMM errors 208 214 driver autoconfiguration 10 enabling 40 included 3 installing 30 insufficient errors 204 213 NVRAM initialization 293 part numbers 312 print cartridge errors 202 print cartridge activation 63 removing DIMMs 80 replacing formatter 220 verifying in
149. and then press v 6 Press Menu to exit the menu ENWW Jam locations 229 Download Service Manual and Resetter Printer at http printer1 blogspot com Clearing jams When clearing jams be very careful not to tear the media Small pieces of media that remain in the printer can cause additional jams The SHOW ME HOW control panel menu includes a page that shows how to clear jams See Show Me How menu on page 262 Clearing jams from the input tray areas A NOTE To remove media from the tray 1 area slowly pull the media out of the printer For all other trays complete the following procedure 1 Slide the tray out and remove any damaged paper from it Figure 6 3 Clearing jams from the input tray areas 1 of 3 2 Ifthe edge of the paper is visible in the feed area slowly pull it down and out If the paper is not visible look in the top cover area Figure 6 4 Clearing jams from the input tray areas 2 of 3 EA NOTE Do not force the paper If it is stuck in a tray try removing it through the tray above if applicable or through the top cover area 230 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Before replacing the tray make sure that the paper is flat in the tray at all four corners and below the tabs on the guides Figure 6 5 Clearing jams from the input tray areas 3 of 3 4 Open and close the top cover to clear the jam message
150. anty e Hewlett Packard Limited Warranty Statement e Availability of support and service HP maintenance agreements ENWW 383 Download Service Manual and Resetter Printer at http printer1 blogspot com Hewlett Packard Limited Warranty Statement HP PRODUCT DURATION OF LIMITED WARRANTY HP 5200 Series printer 1 year Onsite service HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products might be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products m
151. ar the check mark from the Check Port State before Printing box Click OK Click Spool Setting and then click Print Directly to Printer Click OK Error message General Protection FaultException OE Spool32 Illegal Operation Cause Solution Close all software programs restart Windows and try again Select a different printer driver If the HP LaserJet 5200 PCL 6 driver is selected switch to a PCL 5e or PS printer driver You can usually do this from a software program Delete all temp files from the Temp subdirectory Find the name of the directory by editing the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the temp directory It is usually C TEMP See the Microsoft Windows documentation that came with the computer for more information about Windows error messages 300 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems on page 198 this section lists problems that can occur when using a Mac computer Ex NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility The printer will not appear in the Chooser The printer driver is not listed in Print Center Cause Solution The printer software might not have been installed or was Make sure that t
152. artridge Also see Loose toner on page 243 Loose toner AaBbCc ae A AaBbCc AaBboCc Loose toner in this context is defined as toner that can be rubbed off the page 1 ENWW If media is heavy or rough open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the media See Print Quality submenu on page 268 Set the type of media for the tray you are using See Selecting print media on page 16 If you have observed a rougher texture on one side of the media try printing on the smoother side Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 Make sure that type and quality of the media meet HP specifications See Selecting print media on page 16 Troubleshooting print quality problems 243 Download Service Manual and Resetter Printer at http printer1 blogspot com Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Ifthe distance between defects is 44 mm 1 7 in 58 mm 2 3 in or 94 mm 3 7 in the print cartridge might need to be replaced 3 Clean the inside of the printer and run a cleaning page to clean the fuser See
153. assette tray and lift up to remove it Figure 5 57 Removing tray 2 Right front cover 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 96 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 2 Open the print cartridge door 3 Move the printer toward the edge of the table and release one tab callout 1 4 Slide the right front cover down callout 2 to remove it Figure 5 58 Removing the right front cover Right lower cover 1 Remove the following components e Right cover See Right cover on page 86 e Formatter See Formatter on page 76 ENWW External doors covers and panels 97 Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Remove one self tapping screw callout 1 and one other screw callout 2 Figure 5 59 Removing the right lower cover 1 of 4 3 Move the printer toward the edge of the table and unhook two claws callout 3 on the bottom of the printer Figure 5 60 Removing the right lower cover 2 of 4 98 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Pull the front of the right lower cover callout 4
154. atecevee li hecans es Lakncee keiid iaeiiio iai ekinida 244 Repeating Image sci sich vee prier ni A E A A ag testis eceen ben tele ute eevee es 244 Misformed characters saronta ia aa aa Eaa a Na aa Taaa aiaa 244 PIE SKOWE E a a a aaa 245 CUr or WaVe s a ee a aa a don a e a e E N 245 WrinklesiOr CreaseS ate AEA E E E E E A 246 Verca MVNA NE S a a a A a a a mesh tes 246 ENWW vii Download Service Manual and Resetter Printer at http printer1 blogspot com Tire tracCkSexs Ach tect tects eed liedeet ett eit edd each al te eats eb ts dees ee 247 White Spots On Black eenia aaa eaa da ea a aaa a aaea Spend Gentes aa Aaaa aa 247 Scattered Ne Seeding Aires eb itea ia kita di dn eet latvia ANEA Ciria S teenie 247 BIW MEG prints aa e aia na a e e aes Tacit Sean Saale a a aa odani 248 Random image repetition c cae el i eee ietiat ele ttalas evi dal dave teabeetoeieeeedvtas 248 Int rface trouble shooting aose nriran i a a ar e i a e netic cae eel neces 250 Communication checks socrii piine ariii ied a edie ete aie 250 AUTOEXEC BAT standard configurations cececeeceeeeneeeeeeeeenieeeeeeenaeeeeeeeenaeeeeeeeeaaes 250 Parallel MS DOS commandS sssiiisseeeeeeeeeeeeerrresstttrrrtstttttrrrststttrnnnsssteennnnnnnt 250 Printer Job Language PJL COMMAMNAS essssesesssrrreseeeserrreasrrrnnnesetenrnnnansternnneeetnennnaaant 250 OPIL EMEN ormara a etevsilerd atetes EA 250 UE binei E E 251 OPIL COMMENT marinn TE TE E A att aean ae 251
155. ation 27 EIO disk errors 212 EIO slot locating 7 electrical specifications 378 electrostatic discharge ESD 66 embedded Web server about 15 280 accessing 281 Information tab 281 network configuration 24 Networking tab 282 Other links 282 Setting the real time clock 282 Settingstab 281 supplies status 43 EMI statement Korea 390 engine control system operations 52 environmental specifications 381 error messages control panel numerical list 202 settings 256 272 types of 201 error pages 267 ESD electrostatic discharge ESD 66 event log 277 205 F face down bin curled paper troubleshooting 198 full message 210 218 locating 6 face down cover removing 95 face down delivery unit part number 330 removing and replacing 118 face up bin curled paper troubleshooting 198 full message 210 locating 7 removing 87 face up delivery assembly part number 328 factory default settings restoring cold reset 293 NVRAM initialization 293 Resets submenu 276 faded print troubleshooting 240 fans duplexer removing and replacing 164 errors 208 locating 53 main removing and replacing 126 sub removing and replacing 129 FCC regulations 388 features 3 4 feed roller replacing tray 3 75 field replaceable units FRUs part numbers 311 replacing 66 file directory page 288 Finnish laser statement 391 firmware errors 206 211 212 218 fixing unit image formation operations 59 62 fonts Courier settings 267 included 4
156. ation tabs on the front corners of the input trays can cause misfeeds and multifeeds Replace the tray if necessary Defective paper tray switches can cause jams by communicating the wrong paper size to the formatter Check that the paper path is clear when cleaning the printer and clearing jams Scraps of media in the paper path can cause intermittent jams Also remove the fuser and carefully check it for debris from jams 224 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Jams in tray 1 The following table describes the causes of and solutions for jams in tray 1 Table 6 1 Causes for jams in tray 1 Cause Solution The pickup roller is dirty worn or Clean the pickup roller If it is still dirty after cleaning or if it is worn or damaged replace the damaged pickup roller The separation pad is defective Clean the separation pad If it is still dirty after cleaning or if it is worn or damaged replace the separation pad Jams in tray 2 or the optional 500 sheet feeder The following table describes the causes of and solutions for jams in tray 2 and the optional 500 sheet feeder Table 6 2 Causes for jams in tray 2 or the optional 500 sheet feeder Cause Solution The pickup roller is dirty worn or Clean the pickup roller If it is still dirty after cleaning or if it is worn or damaged replace the damaged pickup roller The separation rolle
157. before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB printers is not installed When adding a third party USB card you might need the Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site 302 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com When connected with a USB cable the printer does not appear in the Macintosh Print Center after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component e Check that your Macintosh supports USB e Verify that your Macintosh operating system is Mac OS X V10 1 or later e Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting e Check that the printer is turned on e Verify that the USB cable is connected correctly e Check that you are using the appropriate high speed USB cable e Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devic
158. bin and face up rear bin The multipurpose paper sensor SR3 detects paper in the multipurpose tray and the cassette paper sensor SR2 detects media in tray 2 The DC controller controls the main motor fuser motor cassette pick up solenoid and multipurpose pickup solenoid The four sensors top of page sensor paper loop sensor fuser delivery sensor and bin paper full sensor on the paper transport path detect the arrival and passage of media If the media does not reach or pass each sensor within a specified period of time the DC controller determines that a jam has occurred and alerts the formatter 56 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com ofall ce pamela apa ecient gece te ats DC controller PCB S S o o a oj g at a ala S ol Z Z Q 5 Z Q Z 2 z w zi 5 zvl Ol w 4 216 0l gt gt E o l2 7 z lt 9 E Gj sa wi wj ea oO w o 5 Z Z 5 5 z 5 B wt io a 2 a g 0 3 2 wl Ol wlis gt a O H w 9 E EA D 9 gt X w aj 6 w g a 910 lt w gt Ww gt Oo x a ow o s N 2 O E v 3 2 w ra O lt Z alo O Ww v z a O O G zZ aj w 2 wu g H o xvi S lt a 2 zy 0 al w O a w x lt 7 w O O Zs lt Lu lt lt Zz A 26 wy oa O a e m Z lt O gt Ww Q lt 9 w ET w s S a N O E x 2 a o io gt iL O oa
159. ble 7 17 500 sheet feeder internal component ccccceeeeeeeeeeeeeeeee tees ee eee eaaeaeaeaaacaaecaeeaaecaeeeaeeeeeeeeeess 345 Table 7 18 500 sheet feeder paper pickUp assembly cecceeeeecceececceeeeeeeeeeeeeeeeeeeeeeeeteeeeeeseeeeeenanecensareaeeees 347 Table 7 19 500 sheet feeder drive assembly 0000 0 cece etter eee nee ene teeter dee eee eetnaeeeeeeeenieeeeeeneeiea 349 Table 7 20 500 sheet feeder lifter drive assembly 00 0 0 ce ee cnet eee eee eee ae eee e eee eaeeeeeee tennessee eetea 351 Table 21 S00 sheet feeder PCA tacctesssstadencnspaaeda cdteea ANNEE EEEE ANNARA RATAA aa 353 Table 7 22 Duplexer soiien hiaai iia ddansdetedechaaauevaunane deinddedcnandsedectanaaadeldun ensasedvedunnedened 355 Table 7 23 DUPIOXER vsissniacddisvensceituseasanddvaseantcacdedennenlendunaaancuaasnnaadeeeadecaneiudacteatpndidasesadaashtesdsanpudededteanpaddddsabaaas 357 Table 7 24 Duplexing PCA assembly cccccceeceeccccceeeeeesceceeeeesecaeeeeeeseaaaeeeeenseaaaeaeesedaaaeaeenseeaaaeeenaeeaaaeeeenneas 359 Table 7 25 Duplexing feed drive assembly cece eect ee eee teen eee e eee aeeee seer raaeeeeeesieeeeereeiea 361 Table 7 26 Alphabetical parts list 22 0 0 ccccceccceceeeeeeeccecececaeeeeeeeteeeeeeeeeeecseacaaaaaaaaecaeeeeeeeeeeseseaeaaesaeeeeeeeeeeeeess 362 Table 7 27 Numerical parts list 22i siet a ceteiet azides ee dds Ra nes A eae een E A eee oes 369 Table A 4 Electrical specifications for the HP LaserJet 5200 Serie
160. cdsdetadeanssaceandecesshdccndes dan deucsaaseshGadewassheedqdecassndedadeadasitatadscdqesecideldasaetsnannda ited cadveataadde 4 Table 2 1 Physical dimensions for the HP LaserJet 5200 Series printers eee eeeeeeeeeeeeeeeeettteeeeeeeeeeneaas 22 Table 4 1 Sequence of Operation sssrinin E aAa aaa o aaa Aaaa ada 52 Table 6 1 Causes tor Jams in tray 1 icssscccecvecisncacctvschaten agave opedenadanes E E caahey sd uenezenvageieedzahessguedes 225 Table 6 2 Causes for jams in tray 2 or the optional 500 sheet feeder 0 2 ceececeeeeeeeeneeeeeeeeeeeetteeeeeeeeeeenaaes 225 Table 6 9 F ser MOOS ciencias a dense eacavecessa acuta dana ansantessdetaadives aAa aa 259 Table 6 4 Optimize Modes rsdd acni aa a a a aaa aa a a aaa aaa Eda 260 Table 6 5 Important information on the configuration pages 0 0 0 cece teense teeta nett eee eaeeeeeeetteeeenenea 284 Table 7 1 Technical support Web sites 0 ccccceccec cece cece cette ee ee eee e eee aeeae cesses eeeeeeeeeeee cette aaa sesseaecsuneeeeeeees 312 Table 7 2 Accessories ANd supplies cccccceeceeeeeeceeeeeceeeeceaecaeeeeeeeeeeeeeeeceg eae cecsaaaaaeaaeeeeeeeeeeeeeeseseeeseesineeees 312 Table 7 3 External panels and COVEMS asidinin ieena aani aE aa Ea a a A aaia EEE AAE RAE 317 Table 7 4 External panels and COvers ccccceeeeeeeeeeeceeceeeeeeeeeeeee eee teteecaaeaaaaaaeaeeeeeeeeeeeeeeeeetcceseeseeninsaeeaeeees 319 Table 7 5 Internal components 1 Of 3 cece eee eet eee ee
161. configure the printer response to jams including how the printer handles the pages involved AUTO is the default value e AUTO The printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page that is involved in a jam Additional memory is allocated to store the last few pages that were printed and this might cause overall printer performance to suffer e OFF The printer does not reprint any page that was involved in a jam Because no memory is used to store the most recent pages overall printer performance might be optimized To set the jam recovery response 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight SYSTEM SETUP and then press v 2 3 4 Press Y to highlight JAM RECOVERY and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu RAM disk This option determines how the RAM disk feature is configured This option is available only if the printer has at least 8 MB of free memory The default is AUTO e AUTO The printer determines the optimal RAM disk size based on the amount of available memory e OFF The RAM disk is disabled but a minimal RAM disk is still active sufficient to scan one page To set the RAM disk 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight SYSTEM SETUP and then press v
162. cool down for approximately 90 seconds No action necessary No action necessary Press W to see step by step information Press to exit RAM DISK DEVICE FAILURE alternates with Ready To clear press vw The RAM disk has failed 1 Printing can continue for jobs that do not require the RAM disk 2 To delete this message press Y 216 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message RAM DISK FILE OPERATION FAILED alternates with Ready To clear press Y Description The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory Recommended action 1 Printing can continue 2 To delete this message press Y 3 Ifthe message reappears a problem with the software program might exist RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press The printer received a PJL file system command to store something on the file system but the file system is full 1 Use HP Web Jetadmin software to delete files from the RAM disk memory and try again 2 To delete this message press VW See HP Web Jetadmin on page 14 for more information RAM DISK IS WRITE PROTECTED alternates with Ready To clear press vw The file system is protected and no new files can be written to it 1 T
163. cript 3 emulation Resolution e Storage features FastRes 1200 produces 1200 dots per inch dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet 5200 Series printers Produces 600 dpi print quality for fast high quality printing on business text and graphics HP LaserJet 5200L and HP FastRes 1200 to create 1200 printing Fonts forms and other macros Job retention Fonts e 103 built in scalable PCL 93 internal Postscript 80 printer matching screen fonts in TrueType format available with the software solution Additional fonts can be added by installing a CompactFlash font card not available for the HP LaserJet 5200L Accessories e Optional 500 sheet input tray tray 3 standard on the HP 5200tn and HP LaserJet 5200dtn printers not available for the HP LaserJet 5200L Optional duplexer standard on the HP LaserJet 5200dtn printer not available for the HP LaserJet 5200L B NOTE A minimum of 96 MB of total printer memory is needed to be able to print duplex jobs 100 pin 133 MHz dual inline memory modules DIMMs CompactFlash cards not available for the HP LaserJet 5200L HP Jetdirect 620n Fast Ethernet print server not available for the HP LaserJet 5200L Connectivity e IEEE 1284 compliant parallel connection Hi Speed USB 2 0 connection 4 Chapter 1
164. ctory defaults However it does not clear the values in the SERVICE menu such as the serial number and page counts A A NOTE Before performing a cold reset print a menu map and a configuration page Use the information on the configuration page to reset any customer set printer configuration values that the cold reset procedure changes WARNING Performing a cold reset erases all of the EIO card and Jetdirect Inside To perform a cold reset 1 2 5 6 Turn the printer off Turn the printer on When the printer begins its memory count press and hold down v until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Release v After SELECT LANGUAGE appears on the control panel display press 4 or W until COLD RESET is highlighted Press v The printer performs a cold reset and then continues its power on sequence Check all I O settings and reset any customer set printer configuration values NVRAM initialization A ENWW CAUTION Initializing the NVRAM resets the event log the page counts the EIO card and Jetdirect Inside Initializing the NVRAM also resets the service menu values to factory defaults Use the SERVICE menu to restore the page count Also reconfigure any computers that print to this printer so that the computers can recognize the printer Initialize the NVRAM only when absolutely necessary In most situations use a cold reset rathe
165. d Delivery tray paper full sensor Main motor Fuser motor Figure 6 2 Jam locations 2 of 2 SR3 Multipurpose tray paper sensor SR2 Cassette paper sensor SR4 Paper loop sensor SR5 Top of page sensor SR6 Fuser delivery sensor M2 SR1 M1 228 Chapter6 Troubleshooting Download Service Manual and Resetter Printer at http printer1 blogspot com SR7 Face up cover sensor SL1_ Cassette pickup solenoid SL2 Multipurpose pickup solenoid SW1 Cassette paper size detection switch Jam recovery Use this option to configure the printer response to jams including how the printer handles the pages involved AUTO is the default value e AUTO The printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page that is involved in a jam Additional memory is allocated to store the last few pages that were printed and this might cause overall printer performance to suffer e OFF The printer does not reprint any page that was involved in a jam Because no memory is used to store the most recent pages overall printer performance might be optimized To set the jam recovery response 1 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight JAM RECOVERY and then press v 5 Press or to select the appropriate setting
166. d Resetter Printer at http printer1 blogspot com ENWW Table 7 26 Alphabetical parts list continued Description Part number Table and page High voltage PCA assembly 220V 240V High voltage power supply 110V 127V RM1 2958 000CN RM1 2957 000CN PCA assembly on page 333 Internal components 3 of 3 on page 325 High voltage power supply 220V 240V RM1 2958 000CN Internal components 3 of 3 on page 325 Holder contact RC1 7241 000CN Internal components 2 of 3 on page 323 Holder fan Holder fan RC1 7169 000CN RC1 7434 000CN Internal components 2 of 3 on page 323 Internal components 3 of 3 on page 325 Holder fan RC1 7760 000CN Duplexer on page 357 Holder fusing bias contact RC1 7128 000CN Internal components 2 of 3 on page 323 Holder top sensor RC1 7268 000CN Internal components 1 of 3 on page 321 IC photo interrupter WG8 5624 000CN Duplexer on page 355 Laser scanner assembly Lever coupling Lever fuser release RM1 2555 000CN RC1 7285 000CN RC1 7405 000CN Internal components 3 of 3 on page 325 Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 Lever fuser release RC1 7406 000CN Internal components 2 of 3 on page 323 Lever paper sensor 250 sheet cassette Lever paper delivery release RC1 7410
167. d Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action ORDER CARTRIDGE LESS THAN XXXX The CARTRIDGE LOW setting in the 1 Press W to see step by step PAGES SYSTEM SETUP submenu is set to information CONTINUE and low toner exits When the alternates with estimated pages reaches zero the message 2 Order HP part Q7516 67901 is replaced with REPLACE CARTRIDGE lt current status message gt 3 Press to exit PAPER PATH JAM FRONT DOOR A page is jammed in the paper path Open the front door and remove any jammed media alternates with For help press PAPER WRAPPED AROUND FUSER The paper has wrapped around the fuser 1 Press W to see step by step This jam does not have a jam code information 2 Turn off the printer 3 Ifthe printer has a duplexer go to step 4 If the printer does not have a duplexer go to step 6 4 Slide the duplexer out halfway 5 Open the rear door and remove the duplexer 6 Release the fuser NIP by slightly pushing the rear door up and holding the black plastic inside the rear door 7 Slightly lift up the black plastic until it releases from the rear door and then push the rear door toward the top of the table 8 Open the print cartridge door and remove the print cartridge 9 Remove any jammed media 10 Reinstall the print cartridge and then close the cartridge door 11 Reinstall the duplexer and clos
168. d Service Manual and Resetter Printer at http printer1 blogspot com 7 Parts and diagrams This section describes Web resources for ordering parts and for technical support and resources for ordering related documentation and software ENWW 309 Download Service Manual and Resetter Printer at http printer1 blogspot com Parts Order replacement parts from the following Web sites e www hp com ssq parts direct_order html e HP Parts Store www hp com buy parts Partsurfer www partsurfer hp com e HP Parts Portal www hp com go HPparts 310 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the printer and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU AN CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed in the description column to ensure that the part number selected is for the correct printer model EA NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consi
169. de of conductive rubber and is in contact with the drum surface As the roller moves across the drum it applies the negative charge t 0 3 C 5 r Epa area j Unexposed area 2 d om o S Primary Laser Transfer Primary a charging beam step 4 charging step 1 exposure step 1 step 2 Figure 4 10 Primary charging 60 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Step 2 laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image forms where the negative charge was neutralized Laser beam Unexposed area Exposed area Figure 4 11 Laser beam exposure Development block The developing cylinder comes in contact with the photosensitive drum and deposits toner on the electrostatic latent image Step 3 developing Toner acquires a negative charge from the friction that occurs when the developing cylinder rotates against the developing blade When the negatively charged toner comes in contact with the drum it adheres to the electrostatic latent image which becomes visible Transfer block Step 4 image transfer The positively charged media is transferred over the photosensitive drum As the media passes between the transfer roller and the drum the transfer roller applies a positively DC bias to the media
170. de the printer duplex area and remove any media Figure 6 14 Clearing jams from the optional duplexer 2 of 4 3 Remove any media from the duplexer Figure 6 15 Clearing jams from the optional duplexer 3 of 4 ENWW Clearing jams 235 Download Service Manual and Resetter Printer at http printer1 blogspot com Reinstall the duplexer Figure 6 16 Clearing jams from the optional duplexer 4 of 4 EA NOTE To prevent jams make sure that all tray covers are in place Solving repeated jams If jams occur frequently try the following actions Check all the jam locations A piece of media might be stuck somewhere in the printer Check that media is correctly loaded in the trays that the trays are correctly adjusted for the loaded media size and that the trays are not overfilled Check that all trays and paper handling accessories are completely inserted into the printer and closed If a tray is open during a print job a jam might occur Check that all covers and doors are closed If a cover or door is open during a print job a jam might occur Try printing to a different output bin The sheets might be sticking together Try bending the stack to separate each sheet Do not fan the stack If you are printing from tray 1 try feeding fewer sheets of media at a time If you are printing small sizes such as index cards make sure that the media is oriented correctly in the tray Turn over the media stack
171. dge approaches the end of useful life a message appears on the control panel recommending that you order a replacement The printer can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge EF NOTE If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric 44 Chapter 3 Maintenance ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com To change the print cartridge 1 Open the front cover 3 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling ENWW Replacing supplies and parts 45 Download Service Manual and Resetter Printer at http printer1 blogspot com Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge J N CAUTION Hold the print cartridge by the end caps Remove the shipping tape from the new print cartridge Discard the shipping tape according to local regulations Align the print cartridge with the tracks inside the printer and using the handle insert the print cartridge until it is firmly seated and then close the front door After a short time the control panel should display Ready Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling inst
172. down delivery assembly 0 0 0 cececceeeeeeenee reece nent etre eeeeaeeeeeeeeeaaeeeeeeeeaaeeeeeeeaaeeeeeeeenaeeeeeeeenaaes 330 CAS epee erate E ean fe ecard create este O tetra cate eeeeaexs keene nate 332 FSM ica site ew cs estat pce a gcc awn as en te Fae e e ad ane fae eteen E dene au ean tes 334 Cassette tray 2 seize la hcadetct ied E T E E eecadavadhshediehab eeuasyes 336 Cassette tray 2 paper pickup assembly 00 00 eee eee eecee eee eee eete tees ee eae eee eeeaaeeeeeeeeaaeeeeeeeeneeeeeeeeaes 338 500 sheet feeder cassette tray 3 cccccceeseeccccntesseeeccceneeteseecceceneeseseecccnneeesdensdaeseteeensessdeneeeneacases 340 500 sheet feeder cassette external panels ANd covers ceceeceecceeeeeeeeeeeeteeeeesecetensaseaeeeeeeeeess 342 500 sheet feeder internal components ceeeeceeceeeeeeeeeeeeeeceeecaaaaaeaeeeeeeeeeeeeeeeseceecseccaesaeeeeeeeees 344 500 sheet feeder paper pickUp assembly ceceeceeceeeceeeeeeeeeeeeeeeeeeesecscacacncaecaecaeeeeereeeeeneess 346 500 sheet feeder drive assembly cece eee etceee eee e reece tees ee ee tees eee eaaeeeeeeeeaaeeeeeesenaeeeeeeneeaaes 348 500 sheet feeder lifter drive assembly cece eee eee eeettt eee eee ette teeter eae eee eee taeeeeeeeenaaeeeeeeenaaaes 350 500 sheet feeder PCA cccccecceecee cece eee eeete cea eeaaneeceeeeeeeeee eee taasasaaaaaeeaecaeeeeeeeeeeeseeseeecnecaneeeeeeeeeess 352 DUPIOX OM isuna a a i aE a aE aa a
173. e eee taaeeeeeenaeeeeeeetieeeeeeenaa 111 Removing the laser scanner 3 Of 3 ccccceeceeeeee teeter eee etter ee eee eaeee eee eaaeeeeeenieeeeeeeeieeeeeeenea 111 Removing the formatter ssc2sn4sl ace itl ded iis iden eeii Mice eae dies dee eee ted 112 Removing the TUSE nianie r E La fed ches Heed nel etti dee nite enacts adder bined 113 Removing the cassette paper pickup unit 1 Of 8 e cece eeeeeeecee cee eeeeeeeeeeeeeeceeneaaeaaeeeeeeeeeenees 114 Removing the cassette paper pickup unit 2 Of 8 cecceeeeeeeeecee cee eeeeeeeeeeseeeeecenaaecaeeeeeeeeeeteees 114 Removing the cassette paper pickup unit 3 Of 8 eceeceeeeeeeenecceeeeeeeeeeeteeeeeeeeaaeaaeeeeeeeeeeeenes 115 Removing the cassette paper pickup unit 4 Of 8 ce cece eeeeeeeeee cee eeeeeeeeeeteeeeeeeneaaeaaeeeeeeeeeetenes 115 Removing the cassette paper pickup unit 5 Of 8 ecceceeeceeeceeceeeeeeeeeeeeseeeeeceeaaeaaeeeeeeeeeeeeees 116 Removing the cassette paper pickup unit 6 Of 8 ceceeceeeeeeeeceeeeeeeeeeeeteeeecceeeaaeaaeeeeeeeeeerees 116 Removing the cassette paper pickup unit 7 Of 8 eeceeeeeeeeeceeceeeeeeeeeeeeteeeeeeenaaeeaeeeeeeeeeeneees 117 Removing the cassette paper pickup unit 8 Of 8 eceeeeceeeeeceecceeeeeeeeeeeteeeeeeeneaaecaeeeeeeeeeereees 117 Removing the face down delivery unit 1 Of 4 eet ee etter eter etna nett ee taeeeeeenaeeeeeenea 118 Removing the face down delivery uni
174. e enter reenter eet EEEE E 321 Table 7 6 Internal components 2 Of 3 cc eect eee ett ee errr er nee ee eet tutunan ttu EAA serene aaeeee ee naaeeeeeeeeeneeeeeeeeeaaas 323 Table 7 7 Internal components 3 Of 3 ccccesscccccceeeescceceretessceecereteseececeetteaaececentsnseetecerenseeeeeeetensaeeedeetessaeees 325 Table 7 8 Paper feed assembly 2 ccsesscdcccceteesdecccetteesccqaeettesdccaaqeereedceaaerevesdecaqeteeuceceqaepebacedeaehesucececennnandzes 327 Table 7 9 Face up delivery assembly 2 ccccceeceeccecceeeeesecececeneesneceeceeetensuccececeetsneaceeaeeeenseceeedeeneenedeeenensaees 329 Table 7 10 Face down delivery assembly 0000 0 eee errr nnn ee ee ened NANANA eee eeeenaaeeeeniaeeeeeeee 331 Table IT PGA assembly 3 ssssseicsscijeescidesiiieadeccsestiacda seven dpaubiessae igaetvs dean aedeeede va iebles eda dete ae aad 333 Mable 7 12 FUSER a a a A a aaa A a aaa aaa a aaa dandasnaas de 335 Table 7 13 Cassette tray 2 eeessseeeesssrsesrrrrreessnsrradadttnnnnntntnnaaaatnanAaaanAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAA AAEE AAAA 337 Table 7 14 Cassette tray 2 paper pickup assembly seseiiessssserrrrsssteerrrssssttrrrnnntttttntnnnstttutnnnnnatten unnn nant 339 Table 7 15 500 sheet feeder cassette tray 3 eeeecee eee ee ttn e ee eee e eerste ae eee eeeeraeeeeeeeeenaeeeeeenenaa 341 Table 7 16 500 sheet feeder cassette external panels and COVES ccccceceeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 343 Ta
175. e period and then press v Press Menu to exit the menu To turn the Sleep mode on or off a 2 ENWW Press Menu Press to highlight CONFIGURE DEVICE and then press v Changing printer control panel configuration settings 255 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Press W to highlight RESETS and then press v 4 Press to highlight SLEEP MODE and then press v 5 Press or to select ON or OFF and then press v 6 Press Menu to exit the menu Personality This printer features automatic personality printer language switching e AUTO Configures the printer to automatically detect the type of print job and configure its personality to accommodate that job e PCL Configures the printer to use Printer Control Language e PS Configures the printer to use PostScript emulation To set the personality 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight PERSONALITY and then press v 5 Press or to select the appropriate personality and then press v 6 Press Menu to exit the menu Clearable warnings Use this feature to determine the display time of control panel clearable warnings by selecting ON or JOB The default value is JOB e ON Clearable warnings appear until you press v e JOB Clearable warnings appear until the end of the j
176. e the cables callout 9 from the cable guide and remove six screws callout 10 and the plate callout 11 EA NOTE The screws indicated by the dotted circles are hidden Figure 5 130 Removing the DC controller 4 of 5 7 Remove the DC controller callout 12 by pulling it toward you from the right back side and then slide it toward the back of the printer s Figure 5 131 Removing the DC controller 5 of 5 ENWW Printed circuit assemblies PCAs 141 Download Service Manual and Resetter Printer at http printer1 blogspot com High voltage power supply EA NOTE You do not need to remove the cartridge door unit to remove the high voltage power supply but you must remove the registration unit 1 Remove the following components e Right cover See Right cover on page 86 e Formatter See Formatter on page 76 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 e Left cover See Left cover on page 92 e Transfer roller See Transfer roller on page 135 e Fuser See Fuser on page 112 2 Use a flatblade screwdriver to release the connector cover callout 1 Put the point of the screwdriver at the indicated location callout 2 Figure 5 132 Removing the high voltage power supply 1 of 17 142 Chapter5 Removal and replacement ENWW Download Service Manua
177. e the rear door 12 Turn on the printer 13 Press to exit Paused The printer has paused Press Stop to resume printing alternates with To return to Ready press the STOP key Performing upgrade A firmware upgrade is in process No action necessary Do not turn off the printer Performing PAPER PATH TEST The printer is performing a paper path test No action necessary Please Wait The printer is offline No action necessary ENWW Control panel messages 215 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action PRINTING STOPPED To continue press Y This message appears when a Print Stop test runs and the time expires Press Y to continue printing Printing CONFIGURATION The printer is generating the configuration page The printer will return to the Ready state after No action necessary Printing ENGINE TEST The engine test page is printing No action necessary Printing EVENT LOG The printer is generating the event log page The printer will return to the Ready state after No action necessary Printing FILE DIRECTORY Printing FONT LIST The printer is generating the mass storage directory page The printer will return to the Ready state after The printer is generating either the PCL or PS personality typeface list The printer will return to the Ready state a
178. e tray 2 separation pad 1 Of 3 eeeessssssssssssrsnesssessnnnnanarsnannnaaaetennnnaaainannnaaaatnnnnnnaaaaa 73 Figure 5 9 Removing the tray 2 separation pad 2 Of 3 ooo eee eee ee eect ee eee aaa tees eee raaeeeeeeeetaaaeeeeeeeneee 73 Figure 5 10 Removing the tray 2 separation pad 3 Of 3 00 cceeeeeeetteeeeetee eter eran nese etre aeeeeeeeeeetaaeeeeeeeee 74 Figure 5 11 Removing the tray 3 retard roller 1 Of 2 oo tee eter etter teeta eee eee teeee eee taaeeeeniaeeeeere 74 Figure 5 12 Removing the tray 3 retard roller 2 Of 2 ooo cee teeter teeter ee eee eee eee taneeee eee eaaeeeeeaeeeeere 75 Figure 5 13 Removing the tray 3 pickup and feed rollers 1 Of 2 eee eeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeeneaeeeees 75 Figure 5 14 Removing the tray 3 pickup and feed rollers 2 Of 2 oo eeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeenaaeeeees 76 Figure 5 15 Removing the formatter 2 0 00 ccc nti ener eerie ee eerie tees ee reeee seer naaeeeeseeenneeeeeene 76 ENWW xiii Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 Figure 5 21 Figure 5 22 Figure 5 23 Figure 5 24 Figure 5 25 Figure 5 26 Figure 5 27 Figure 5 28 Figure 5 29 Figure 5 30 Figure 5 31 Figure 5 32 Figure 5 33 Figure 5 34 Figure 5 35 Figure 5 36 Figure 5 37 Figure 5 38 Figure 5 39 Figure 5 40 Figure 5 41 Figure 5 42 Figure 5 43 Figure 5 44 Figure 5 45 Figure
179. e your eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts Z CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing printer parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the printer CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation EA NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly Required tools e 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length e Small flatolade screwdriver e Needle nose pliers e ESD strap if one is available e Penlight CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 5 1 Screwdrivers 66 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com AN CAUTION D
180. ee eee eeeeeeeeeeeeeneaeeeeeseeeeaeeeeseeeeaeeeeeseaaeeees 103 Removing the cartridge door unit 6 of 14 ooo eee eeeecee eee eeeeeee eee eeeeaeeeeeeeeeeeeeeeseeeeaeeeeeeeaaeeees 103 Removing the cartridge door unit 7 Of 14 ooo eee cece eee eeeeeeeeeeeeeeeaeeeeeseeeeaeeeeteeeeaeeeeeeeaaeeees 104 Removing the cartridge door unit 8 of 14 ooo eee eee eeeeeceeeeeeeeeeeeeeeseeeeeeeeeseeeaeeeeeeeaaeeees 104 Removing the cartridge door unit 9 of 14 oo eeeetee eee eeeee eee eeeteeaeeeeeseeeeeeeeeeeeneeeeeeseaaeeees 105 Removing the cartridge door unit 10 Of 14 oo ceee eee etter eee eee eee ta aaeeeeeetaaeeeeeeetaeeeeee 105 Removing the cartridge door unit 11 Of 14 eee etter eerie tere eet aaeee eee taaeeeeeeetaeeeeee 106 Removing the cartridge door unit 12 Of 14 oo eee eee et teeter eae ee eee etaeeeeeetaaeeeeeeetaeeeeee 106 Removing the cartridge door unit 13 Of 14 oo eee erect ee eee ee eter taneeeeeetaeeeeeeeteeeeee 107 Removing the cartridge door unit 14 Of 14 oo cette eerie nese ee taeeeeeetaaeeeeeeeenaeeeeeee 107 Removing the control panel 1 Of 2 eect nr eee ieee eet neee eee aeeeeeetaeeeeeetieeeeerenea 108 Removing the control panel 2 Of 2 ccc eirin ia e KAENA ENNEA KRETEK Aaa Te EERS 109 Removing the laser scanner 1 Of 3 ecceeeecteeeee eee enne eee e rete e ee ee ee teee eee taeeeeeetaeeeeeeetieeeeeeenaa 110 Removing the laser scanner 2 Of 3 ccceceeceeeeee eee ett eee ee ett e ee eee taee
181. eed and produce scatter print quality and transfer print quality defects EA NOTE The required fuser mode is dictated more by media surface than media weight As the fuser temperature increases more heat is generated and produces improved fusing Table 6 3 Fuser modes Fuser modes Media HIGH2 Heaviest Roughest rough HIGH1 Heavy Rough smooth NORMAL Normal LOW1 Light LOW2 Light LOW3 Transparency ENWW Changing printer control panel configuration settings 259 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 6 4 Optimize modes Mode Description High Transfer ON Reduces the halo print quality defect on electrically resistive media Line Detail OFF No reason to turn it OFF ON reduces toner scatter toner explosions More Separation 1 ON Reduces potential for media to jam in the print cartridge during simplex jobs More Separation 2 ON Reduces potential for media to jam in the print cartridge during duplex jobs Fuser Temp REDUCED Reduces wrinkles by allowing the pressure roller to cool and shrink between pages 260 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Using the control panel menus To gain access to the control panel menus complete the following steps To use the menus 1 Press Menu to open the menus 2 Press amp or to navigate the listings 3 Press v to select
182. eeder 171 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Slide the 500 sheet feeder to the edge of the table and unhook one claw callout 3 on the bottom Figure 5 183 Removing the 500 sheet feeder left cover 3 of 4 6 Lift up the rear dust cover callout 4 and remove the 500 sheet feeder left cover callout 5 Figure 5 184 Removing the 500 sheet feeder left cover 4 of 4 500 sheet feeder right front cover 1 Remove the 500 sheet tray 2 Remove the 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 3 Slide the feeder to the edge of the table and unhook one claw callout 1 172 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Slide its right front cover callout 2 down and remove it Figure 5 185 Removing the 500 sheet feeder right front cover 500 sheet feeder right cover EA NOTE The 500 sheet feeder right cover is difficult to remove 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 ENWW 500 sheet feeder 173 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Unhook three claws callout 1 on the bottom of the 500 sheet feeder Figure 5 186 Removin
183. eeder 2 2 2 2 eee cece cece cece cece ee eee ae eee cee ee eee ee ee ee eee tea aaaaaeaaeeeeeeeeeeeeeeeeeeeeesgeceececcaceeeeeeeeeeeeees 169 500 sheet feeder front COVED cccccceccecceeceeeeeeeeeeeeeceeceaaeaaecaeeeeeeeeeeeeeeeteeteeeeeesisseeaeeees 169 500 sheet feeder left front cover e cecceenneceeceeeeeeeeeeeeeeeeeeeeeeetesegsesseeeeceneanaeeeeees 170 500 sheet feeder left cover 00 2 0 eee eeecescecsecceeeceeceeeeeeeeeeeeeeeeteeeeeeteteeseaesedeeeecceneaaaeeaaeeaeeees 170 500 sheet feeder right front COVER 20 cece cece cede ceeeneeedecebenedeedddeneneeeeedeniaaedenedeianeeenes 172 500 sheet feeder right COVED 22c 02 cececeeetecceneedeeeeeceeeddeeueceeeneeeneunaedeedddaunseededeceuaesaeeteds 173 500 sheet feeder rear dust COVER 2 0 2 2 cccccceeeeeeeeeeeeeeceeeeeaaeeeeeeeeeeeeeeeeeeteeteddeensensnnaeeaeeees 175 500 sheet feeder paper pickup unit cccccccecceeceee eee ee eee ee eee t eee ee ee eee eaeeeeeaeaeaeaaaeeaeeees 176 500 sheet feeder lifter drive unit c ccccececceecceeceee cee eee eee ee teeta tae eeaaaaaasaeaaeaaneaeeeeeees 180 500 sheet feeder drive unit ccc cceccsccceecceecceeceeeeeeeeeeeeeeeee tees ete daaaeaeaeeeeceseneaaeeaeees 182 500 sheet feeder drive PCA 00 0 2 cccccccccecccec cee ce eee e eee ee eee ta ae aeae aaa eaeeecaaaeaanaaeceaeeaeeeeeeeeeeees 186 500 sheet feeder pickup MOtOTF 2 0 0 ceeceeccecceccceceeeeeeeeeeeeeeeteeeee esac
184. eeeecagsessaeaaeaeceeeeeeeeeeeesenaaea 220 Formatter and DC controller ccccceeeeeeeeeeeeeeceeceaeceeeeeeeeeeeeeeeececeaaaaaeaaecaeeeeeeeeeeeeeees 220 Formatter NOW riere EE E E dense idicdcheasedtdatedhedsdds aethehalatteetie lalate 220 DC controller new or previously installed in another printer 0 0 0 0 eceeeceeeeeeeseeeeeeeeeaes 220 FONIMAtNGN v3 20s tee Res es tae that eee E anche etal ceeds adil ea we tial os 220 Guidelines for USING Papel saccra a teeta ee eaeaaaaeaaeeeeeeeeeeeeeeeee ce aaea eanna a ea AEE 221 Printing special pages onori eeen aneii ii ede cde ee e iin slot vee senha eh dees 222 Data CONCCUON AE AE EE tech ch E ens tech ete E Male hd A A E AE AE 223 General paper path troubleshooting c ccccccecceeeeeeeeeeeeeceeaeeceeeeeeeeseesecseaaeeaeeeeeeeeeeeeeeeetennseneeeees 224 Paper path checkKliSt cera ntun aa a et a a a a el 224 Jams Intay Teurnier eiia aeii iaeei iie Miia Biba gaat d OERA 225 Jams in tray 2 or the optional 500 sheet feeder aasseeesssrrresserrrrreerrrrrneeserenrneaerrennenees 225 COMMON CAUSES OF JAMS in ea a a R AE E E AT 226 Jam lOCAtlOnS EEE E E E E E EEA AE 227 Jam TECOVENY a E T T AA AT 229 GIS APNG ANE eian en EA E E EEEE EEES 230 Clearing jams from the input tray areas sssseeeeeseeieeesserrsssrirrnsssttrrrsstttnnsssetrnanstennat 230 Clearing jams from the print cartridge area eeessseseeiesseerrrssettrrrsstttrrntsttenrnssstennssntenn 231 Clearing jams from
185. eeeeeeetaeeeeeeeeeeetaea 143 Removing the high voltage power supply 4 Of 17 ooo eeecteeee teeter eetcneeeeeeeeeeetaeeeeeeeeeeeeea 144 Removing the high voltage power supply 5 Of 17 eecceceeeeeeeee eter eeecneeeeeeeeeeeeeeeeeeeeeeetea 144 Removing the high voltage power supply 6 Of 17 oo eececeeeeeee etree te tnteeeeeeeeeeettnneeeeeeeeeeetiea 145 Removing the high voltage power supply 7 Of 17 oc eceeeeceeeeeeee eter eectneeeeeeeeeeeeaeeeeeeeeeeeeiea 145 Removing the high voltage power supply 8 Of 17 oo eeeeecceeeeeee eter ee ettcneeeeeeeeeeetaeeeeeeeeeeetea 146 Removing the high voltage power supply 9 Of 17 oo eeeeeeree eter ee eetneeeeeeeeeeetaeeeeeeeeeeetiea 146 Removing the high voltage power supply 10 Of 17 eee ceeeeeeeeee teeter eeeeeeeeeetaaeeeeeeeeeeeeeeea 147 Removing the high voltage power supply 11 Of 17 ec ceeeeeeeeee eee eettneeeeeeeee tetas aeeeeeeeeeeeeee 147 Removing the high voltage power supply 12 Of 17 cecceeeeeeeeeee teeter eeeeeeeeeettaaeaeeeeeeeeeeetaa 148 Removing the high voltage power supply 13 Of 17 cceceeeeeeee teeter eeeeeeee ee taaaaeeeeeeeeeeeeaa 148 Removing the high voltage power supply 14 Of 17 cece eeeeeeee eee e eet e eee ee eee eeaaaeeeeeeeeeeeeea 149 Removing the high voltage power supply 15 Of 17 eeeeceeeeeeeeee eee e neste eter eaaeeeeeeeeeeetea 149 Removing the high voltage power supply 16 Of 17 ceeeeeeeee eee
186. eeeeeneeeeeseeeiaeeeeeeeeaaes 301 Troubleshooting Linux Problems sc ccese2 ste eedecea ds tebe ects date etecede cde ETEA 303 Troubleshooting common PostScript problems cccccccecceeeeeeeeeeseeeeeeececcncaeceeeeeeeeeeeeeeeeeeeeeeeteees 304 General problems irsin nioi Mister aes iad eee nea lediae eae O A eee teeta 304 7 Parts and diagrams PANG iisiteveseciisiadege E A laced PaaglededeAglaiede en lade ences Ai lage santa 310 How to use the parts lists and diagrams cceececeeeeeeee eter eeeeee eter eeeeeaaeeeeeeeeeaeeeeeseeeaeeeeeeeeeeaas 311 ENWW ix Download Service Manual and Resetter Printer at http printer1 blogspot com TYPES Of SCREWS miyen a a ddendaan sage aaa aa ledadansanadebaleessaaadunnatnadaddeaates 311 Related documentation and software 0 cccccccccecceceeeeeeeceeceneaaaeaeeeeeeeeeeeeeestedeeeeececacaeseeeeeeeeeeeeeeeeteea 312 Accessories ANG SUPPNES se iceciaisdersceh crdeadecncagedeates esau leis A E a EE engage Aa E AEA EAEE 312 External panels and COVerS cccceeccecceeeeeeeeeeeeeeeeeeeeecaaeaaaeaaeceeeeeeeeeeeeeeeeteeeseeeceececcicaeeeeeeeeeeeeeseeed 316 INntermal components saris a a ia e aa a a ase 320 Paper feed assembly seeeeessseeseesrrressernnneeernnrrndatninannanddtnnAaaaAAAAAAAAAAAAANAAAAAAAAAAEEEAA AAAA AA NAANA AA aaa aN NAAA 326 Face up delivery aSSOmMbly vc icccscce teicteecaciedaiscaadiagiecaceiadenvadtaas eenatebagsccaagea jenenaseanieiaddiagece avteeces 328 Face
187. eeeeseeeaaaeeeeetseenaeeees 165 Figure 5 172 Removing the duplexer fan 3 Of 5 oe eeceeseeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeeeeaaeeeeeeseeeaaaeeeeeeeeenaeeees 165 Figure 5 173 Removing the duplexer fan 4 Of 5 ooo ecesceeeeeeeeeeeeeeeeeeeeeeneeaaaeeeeeseeeeaaeeeeeeteeeeaaaeeeeeteeeaaeeees 166 Figure 5 174 Removing the duplexer fan 5 Of 5 oe eceeceeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeseseeeaeeeeeeseeeeaaaeeeeeeseneaeeees 166 Figure 5 175 Removing the duplexer PCA 1 Of 3 o oo eceeceeeeeeeeeeee eter eeeeeeeeeeeeeeeeaaeeeeseneeaeeeeesenenaeeeeeneeaaaees 167 Figure 5 176 Removing the duplexer PCA 2 Of 3 o oo cece eeeeeeee eter eeeeeee eee eeeeeaaeeeeseeeaaeeeeeteeenaeeeeeseenaaeees 167 Figure 5 177 Removing the duplexer PCA 3 Of 3 o oo eeeceeeeeeeeeeeeetee eter eeeeeee eter teeeeaaeeeeseeeeaaeeeeeseeeeaeeeeeneeaaeees 168 Figure 5 178 Removing the 500 sheet feeder front cover 1 Of 2 ecccceeceeceeeeeeeeeeeeeeneeeeeeeeeeaaeeeeeneeeaaeees 169 Figure 5 179 Removing the 500 sheet feeder front cover 2 Of 2 ececceeeeeceeeeeeeeeeeeeeenneeeeeeeeeenaaeeeeeeeeenaaeees 169 Figure 5 180 Removing the 500 sheet feeder left front COVED eee ceeeeee eee eeeeneeeeeeeeeeeaeeeeeeeeaeeeeteeeanees 170 Figure 5 181 Removing the 500 sheet feeder left cover 1 Of 4 oo ieee erst eeeenteeeeeeeeeeeeaaeeeeeeeeneeeaaes 171 Figure 5 182 Removing the 500 sheet feeder left cover 2 Of 4 oo ee eeeeceeeeeeeeeeeeeneeieeeeeeeeeeeeaaaeeeeeeeeneeeaaes 171 Figure 5 183
188. eeeniaeeeeeeaa 158 Removing the duplexer top Cover 2 Of 3 eecceeeeeeceetee eee eetee sete eetneeeeee ee tiieeeeeeteeeeeeetaeeeeeeeea 158 Removing the duplexer top Cover 3 Of 3 eeceeeeececeeee eter eetee ee eee ttneeee eee e tenes eeteeeeeeetieeeeeeeea 159 Removing the duplexer back cover 1 Of 2 eccceeecnteeeee eee ettneeeee eee tneeee sere taeeeeeeeetaeeeeenetea 160 Removing the duplexer back cover 2 Of 2 ecceeceeeiceeeee tere etcieeee sere tteeeeeeeeeaeeeeeeeetiaeeeeeeenea 160 Removing the duplexer feed motor 1 Of 5 oo cece ee ettcneee tere etieeee tees taeeeeeeeeeteeeeeeeenea 161 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 166 Removing the duplexer feed motor 2 of 5 e eee eceecceeeeeeeeeeeeeeeneeeeeeeteeeeeeeeeeseeeaaaeeeeteeneaaeeees 162 Figure 5 167 Removing the duplexer feed motor 3 Of 5 eee eceeceeeeeeeeeeeeeeeceeeeeeeteeeeaeeeeeeteeeeaaaeeeeeeeenaeeees 162 Figure 5 168 Removing the duplexer feed motor 4 Of 5 eee eceeceeeeeeeeeeeeeeeneeeeeeeeteeeeaeeeeeeseeeaaaeeeeseeenaaeees 163 Figure 5 169 Removing the duplexer feed motor 5 Of 5 eee eeceeeeeeeeeeeeeeeeeeneeeeeeeteeeeeeeeeeseeeaaaeeeeeeeenaaeees 163 Figure 5 170 Removing the duplexer fan 1 Of 5 oo eeceeneeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeeeaaeeeeeeseeeaaaaeeeeeseennaaeeees 164 Figure 5 171 Removing the duplexer fan 2 Of 5 ooo ceeeeeeeeeeeeeeeeeeee teers eeeeeaeaeeeeeeeeeeaaee
189. eep mode STANDARD TOP BIN FULL alternates with Remove all paper from bin The output bin is full Printing cannot continue Empty the output bin Printing resumes automatically To return to ready press STOP TRAY lt X gt OVERFILLED REMOVE EXCESS PAPER The printer is paused and no error messages are pending The tray is loaded with too much media No action necessary 1 Press W to see step by step information 2 Remove excess media 3 Press to exit Tray X lt TYPE gt lt SIZE gt alternates with To change size or type press Y TRAY XX EMPTY lt TYPE gt lt SIZE gt alternates with lt current status message gt The printer is reporting the current configuration of tray X The tray is empty but the current print job does not require this tray No action necessary Press to clear the message Press Y to change the type or size Fill the tray The message indicates the type and size of media for the tray TRAY XX OPEN For help press alternates with The tray is open but printing can continue Close the tray 218 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action lt current status message gt TYPE MISMATCH IN TRAY XX The tray is loaded with a media type thatis In the PAPER HANDLING menu configure different from the type for
190. eetteeeeeeeeee ee taaaaeeeeeeeeeeeeea 150 Removing the high voltage power supply 17 Of 17 eeeeceeeeeeeee eee eeeeee rete teeter taaaaeeeeeeeeeeetea 150 Removing the low voltage power supply PCA 1 Of 6 cece ceeeeeeee eee ettneeeeeeeeeeetaaaeeeeeeeeeetiea 151 Removing the low voltage power supply PCA 2 Of 6 eceeceeeceeeeee eee ettneeeeeeeeeeetttaeeeeeeeeeetaea 152 Removing the low voltage power supply PCA 3 Of 6 eee cceeeeeeeee eee eeeteeeeeeeeeeettteeeeeeeeeeeea 152 Removing the low voltage power supply PCA 4 Of 6 ee ecceeeeeeeee eee eetteeeeeeeeeeettaeeeeeeeeeetea 153 Removing the low voltage power supply PCA 5 Of 6 ceeceeeeeeeeee eee eetneeeeeeeeeeetaaeeeeeeeeeeeiea 153 Removing the low voltage power supply PCA 6 Of 6 eet ceeeeeeeee eee eetneeeeeeeeeeetaaeeeeeeereetiea 154 Removing the duplex6r iis 4 4 aids ects eileen Bilan ie bel etn leet cet ee 155 Removing the duplexer left cover 1 Of 2 0 eect et ttre eee tenet eee teeeeeeetaeeeeeeetaeeeeeetea 156 Removing the duplexer left cover 2 Of 2 2 eiccteeeee teeter etre ete eee e ee eeeeeeeetaeeeeeeeeneeeeeetea 156 Removing the duplexer right cover 1 Of 2 cc cece ttre tere ieee sere eaaeeeeeetaeeeeeeeteeeerenea 157 Removing the duplexer right cover 2 Of 2 0 cece ett eter eens tere eeeeeeetaeeeeeeeteeeeeenea 157 Removing the duplexer top cover 1 Of 3 00 ecceeeeeceeeee tere ett ee eee eiie nets eee taeeeeeetaeeee
191. egead mbetdcnes elated 259 Using the contopanel Menus areeni aa E E EEE REE 261 To use the MENUS einni AN RAE AER A TRAE AE RR 261 Show Me HOw Menu si scc65 eck coheed ede ete 262 Retrieve Job mend aniier aa aT E A asa O I a aaa alot ates icine hades 263 information MENU site4 utes aah ee ene en ce eee ee A ele ee ee ean 264 Paper Handling Tent rriar ioan Ana SEEN AAA EN attest areata AO EAA 265 Configure Device MENU ecient aah diirei attend heated eed naan nia 266 Printing SUBMENU a irer siete E E ar gina teenie 266 PrintQuality Suome NU ives is ite deecechstatsaehcetebadtvg cece a E TA 268 SYSTEM Setup SUNMO s een enea E tidy EEEE E ctacdeietiae ees 271 USUDE 4 rra orae TO E A A ee 275 Resets SuUbMEN ayoa ident cena iden tin ideas 276 DIaGMOStiGs meni aapna md tad divtindn divs ial dy dag late dives ive ATO hid OTTO 277 viii ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Service MOM dese cecdi sanded dtaaabs a a a a aae ia a a aa aN 278 TOGS TOr trOUDIGSHOOUNG erer E EE R 279 Using the configuration Page ccerensccsscsiiiiireri iiie anini 279 Using the embedded Web server sssesesssssssrirssseserrssssttrrrrnsttttnnssstttntnanatttunnnnntnnnnnnnneenn 280 Accessing the embedded Web server asssssssssseererrrrsenersrrnnnssensteeennnnenennnena 281 Information taD esseni eikai Takei NE EREET 281 SENGS la Duccccanorira i a An EES 281 Setting the real time clock aaaesseeeeeersneneersnnnssss
192. ems might not be covered by the Hewlett Packard Company warranty Refer the customer to the network administrator for assistance in troubleshooting network problems If the printer is not connected to an MS DOS based host see the following table Check Action Is your computer configured to the parameters that are These parameters are required in order to communicate with described in the configuration instructions the printer Verify that the configuration of the computer s communications port matches these parameters B NOTE If these parameters are not set correctly an error message might appear on the control panel AUTOEXEC BAT standard configurations Parallel MS DOS commands Ensure that the AUTOEXEC BAT file contains the following statements for parallel interface communications MODE LPT1 P For MS DOS version 4 0 and above MODE LPT1 B A NOTE This example assumes that you are using parallel printer port LPT1 If you are using LPT2 or LPT3 replace LPT1 in the example with the appropriate printer port Printer Job Language PJL commands See the HP Printer Job Language Technical Reference Manual for a complete description of PJL commands This manual is available with the HP PCL PJL reference set on CD ROM part number 5021 0337 PJL Enter This command enables the specified printer language If the printer does not receive this command it enables the default language This ensures the cor
193. eneaes 186 Figure 5 207 Removing the 500 sheet feeder pickup motor 1 Of 4 00 eee eee eee e cette ee eeeeeeeeeeaaeeeeeeeeeeeeaaes 187 Figure 5 208 Removing the 500 sheet feeder pickup motor 2 of 4 eeecceeeeeeeeeeeeeeeeeeeeeeeeeeetaaeeeeeeeeeeeeaaes 187 Figure 5 209 Removing the 500 sheet feeder pickup motor 3 Of 4 eee ceceeeeeeeeeeeeeeeeeeeeeeetaaeeeeeeeeeeeeaaes 188 Figure 5 210 Removing the 500 sheet feeder pickup motor 4 Of 4 00 cecceeeeeeeetteeeeeeeeeeeenaaaeeeeeeeeeeeeaaes 188 Figure 6 1 Jam locations 1 Of 2 cccessncedcenssasncedeesbsccadantaatenddeneessaaedentascteddegasasenedeaeaanced canaaddedantasiaedeanseacaens 227 Figure G A Jam IOCations 2 08 2 vcsesacaecessvtaeddctiuetdnsteveylddebetivtdanceceteld EE EE EEE AEEA 228 Figure 6 3 Clearing jams from the input tray areas 1 of 3 essessesssisssssesirrsssserrrrssstttrrnsssstttnrnsssttennnssnreenn 230 Figure 6 4 Clearing jams from the input tray areas 2 of 3 essessssssirssseesirrsssssrirrrstsrtrrnsssstttnnnssstttnnnnsstennn 230 Figure 6 5 Clearing jams from the input tray areas 3 of 3 essesessseiisssserirrsssserirrrssstttrrnsssstttrrnssstttnrnsnsreenn 231 ENWW xvii Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 Figure 6 11 Figure 6 12 Figure 6 13 Figure 6 14 Figure 6 15 Figure 6 16 Figure 6 17 Figure 6 18 Figure 6 19 Figure 6 20 F
194. er at http printer1 blogspot com 500 sheet feeder cassette tray 3 Y 5a A lt CO j A amp rN a O amp La Te _ 9 Lima O L A 7 Figure 7 13 500 sheet feeder cassette tray 3 340 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 15 500 sheet feeder cassette tray 3 Ref Description Part number Qty 1 500 sheet cassette only tray 3 RM1 2900 000CN 1 2 Flag size sensing RC1 7877 000CN 1 3 Paper feed roller assembly RM1 0037 020CN 1 ENWW 500 sheet feeder cassette tray 3 341 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder cassette external panels and covers N Figure 7 14 500 sheet feeder cassette external panels and covers ENWW 342 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 16 500 sheet feeder cassette external panels and covers Ref Description Part number Qty 1 Cover rear 500 sheet cassette RC1 7808 000CN 1 2 Cover right 500 sheet cassette RM1 2899 000CN 1 3 Cover left 500 sheet cassette RC1 7803 000CN 1 4 Cover left front 500 sheet cassette RK2 1062 000CN 1 5 Cover right front 500 sheet cassette RC1 7806 000CN 1 6 Cover front lower 500 sheet cassette RC1 7807 000CN 1 ENWW 500 sheet feeder
195. er at http printer1 blogspot com Data collection To troubleshoot jams gather the following information e The jam error code on the control panel display e The location of the leading edge of media in the paper path e Was the media in the paper path or the tray when the jam occurred e Did the jam occur when the printer was turned on or when media was processing e Is the media damaged e Where did the damage to the media occur and where in the paper path did the media stop e Did the jam occur when using a certain tray e Did the jam occur when duplexing e Is a particular type of media jamming e Are non HP supplies in use e Is media stored correctly trays overloaded edges damaged when loading media or media being reused ENWW Data collection 223 Download Service Manual and Resetter Printer at http printer1 blogspot com General paper path troubleshooting Use the following suggestions to isolate the cause of a problem After identifying the cause use the tables for a recommended solution A NOTE Use the paper path test in the DIAGNOSTICS menu to print pages when B troubleshooting View or print the event log to determine if a particular jam error occurs more often than others Try to identify a pattern Use the event log to determine the frequency of a particular jam If a jam occurs repeatedly at approximately the same page count consider it a single jam that the customer tried to clear Try printing
196. er at http printer1 blogspot com Low voltage power supply PCA 1 Remove the following components e Right cover See Right cover on page 86 Formatter See Formatter on page 76 e Face up bin See Face up bin on page 87 e Right lower cover See Right lower cover on page 97 e Top cover See Top cover on page 89 e DC controller cover See DC controller cover on page 100 2 Use a flatblade screwdriver to release the connector cover callout 1 Put the point of the screwdriver at the indicated location callout 2 Figure 5 149 Removing the low voltage power supply PCA 1 of 6 ENWW Printed circuit assemblies PCAs 151 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Remove the connector cover callout 3 Figure 5 150 Removing the low voltage power supply PCA 2 of 6 Use a flatblade screwdriver to disconnect one connector callout 4 S l Hint Itis easier to disconnect the connector with the paper guide removed B NOTE The connector release is on the left side of the connector Push the connector release when disconnecting the connector Figure 5 151 Removing the low voltage power supply PCA 3 of 6 152 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 From the back of the printer remove two black screws callout 5 and remove one screw with a washer callout 6 Fig
197. er back cover on page 86 Face up bin See Face up bin on page 87 Right lower cover See Right lower cover on page 97 Top cover See Top cover on page 89 DC controller cover See DC controller cover on page 100 Low voltage power supply See Low voltage power supply PCA on page 151 DC controller PCA See DC controller on page 139 120 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Remove one screw callout 1 and one plate callout 2 Figure 5 97 Removing the main motor 1 of 9 3 Release the cables callout 3 from the cable guide callout 4 Figure 5 98 Removing the main motor 2 of 9 l 4 _Unhook two claws callout 5 ENWW Internal assemblies 121 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Use a flatblade screwdriver to remove the cable holder callout 6 Figure 5 99 Removing the main motor 3 of 9 6 _Unhook the spring callout 7 from the plastic hook and release the cables callout 8 from the cable guide callout 9 Figure 5 100 Removing the main motor 4 of 9 122 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Remove five screws callout 10 and the drive plate callout 11 EA NOTE One screw is located under the black plastic film callout 12 Figure 5 101 Removing the
198. er default for PS Defer Media 1 J D oO Oey SS Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press v to select PS DEFER MEDIA Press A or W to select ENABLED or DISABLED and then press v Press Menu to exit the menu To set size type prompt 1 2 3 4 5 6 7 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press v to select SIZE TYPE PROMPT Press A or W to select DISPLAY or DO NOT DISPLAY and then press v Press Menu to exit the menu Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period Use this menu item to set the length of time before the printer goes into Sleep mode The default setting is 60 MINUTES EA NOTE The printer control panel display dims when the printer is in Sleep mode Sleep mode does not affect printer warm up time unless the printer was in Sleep mode for more than 8 hours To set the Sleep Delay 1 2 3 4 5 6 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight SLEEP DELAY and then press v Press A or to select the appropriate tim
199. er feed motor 3 of 5 162 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Remove two screws callout 10 and then remove the duplexer feed motor callout 11 b Figure 5 168 Removing the duplexer feed motor 4 of 5 sie Q Hint When reinstalling the duplexer feed motor make sure you align the bottom latch correctly n i oo a gos i 4 gt Figure 5 169 Removing the duplexer feed motor 5 of 5 ENWW Duplexer 163 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer fan 1 Remove the following components e Duplexer right cover See Duplexer right cover on page 157 e Duplexer left cover See Duplexer left cover on page 156 e Duplexer top cover See Duplexer top cover on page 158 e Duplexer back cover See Duplexer back cover on page 159 2 Remove two screws callout 1 and one duct callout 2 Figure 5 170 Removing the duplexer fan 1 of 5 164 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Disconnect two connectors callout 3 and release two cables callout 4 from the cable guides callout 5 Figure 5 171 Removing the duplexer fan 2 of 5 4 Remove two screws callout 6 and disconnect one connector callout 7 Figure 5 172 Removing the duplexer fan 3 of 5 ENWW Du
200. er in accordance with local requirements Do not discharge toner particles into drains 50 Chapter 3 Maintenance ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Theory of operation This chapter presents an overview of the major components of the HP LaserJet 5200 Series printers and includes a detailed discussion of the image formation system ENWW 51 Download Service Manual and Resetter Printer at http printer1 blogspot com Engine control system The engine control system coordinates all printer functions and drives the other three systems The engine control system contains these components DC controller PCA e High voltage power supply PCA e Low voltage power supply unit l 1 a l 1 i ee E ees l l 1 l 1 1 l 1 ee ee a eee l B Formatter a i Image formation system Po eS i i High voltage power i o l supply PCA kK Pickup feed system i eee i Mi paaa 1 nee pen ane ee Figure 4 1 Engine control system Table 4 1 Sequence of operation Period Duration Purpose Remarks WAIT period From the time the power is Removes the charge that Detects cartridge presence turned on until the initial drive for the main motor is complete creates a potential difference from the drum surface and adjusts the drum phase STBY Standby period From end of the WAIT or LSTR period until either the
201. erJet 5200 Series printers 30 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory See Configuration pages on page 283 1 After the configuration page has printed turn the printer off and disconnect the power cord 2 3 Remove the right side panel by sliding it toward the rear of the printer until the side slides from the printer ENWW Installing printer memory 31 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Open the access door by pulling on the metal tab A CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs 6 Hold the DIMM by the edges and align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open 32 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place EF NOTE To remove a DIMM first release the locks 8 Close the access door and press firmly until it sna
202. erent font e Downloaded resources might have been lost You might need to download them again Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the stack If you are having problems printing custom size paper see Selecting print media on page 16 If pages are wrinkled or curled or if the image is skewed on the page see Troubleshooting e Adjust the print resolution See Print Quality submenu on page 268 e Check that REt is on See Print Quality submenu on page 268 e Go to Troubleshooting print quality problems on page 238 print quality problems on page 238 Step 5 Does the printer select the trays YES gt For other problems check the Contents the Index or the printer driver online Help Nov The printer pulls paper from the wrong tray An optional tray is not working correctly A message other than READY appears on the printer control panel display e Make sure that you have selected e the correct tray See Printers ata glance on page 3 e Make sure that trays are correctly configured for paper size and type e See Selecting print media on page 16 Print a configuration page to see current tray settings See Configuration pages e on page 283 Ensure that the media size window on the frontof the tray matches the size setting on the control panel e Make sure that the tray
203. erinnneeernnnnnaantnennnenninnnnnaannenna 282 Networking ADS eccirni anA es 282 Other MKO ecceri araa EE E ne eden Seanad 282 CONTIQUIATION PAGES seca ET T EEA EE 283 CONTIQUIPALION PAGE seines a AEAT N 283 HP embedded Jetdirect page c cccceceeseccccceeeesececeeeeseneeceeeeeteneecaeeenensteceees 283 Paper handling configuration page ssseseessssesrrssssserrrrrssstirrnssssttennnssnsnnn 284 Finding important information on the configuration page eeeeeee 284 Print the supplies status page isrinosiirrasiiiirannii iana a a a aaa 285 Print the USAGE PAGE cccccccccececscsncecseeeecscnnececeeaeanecseneeqeaueeseneeqanaeadeneecaaueasenseaaaneateneesaas 286 Print the file directory page aiccce cee cietidees eeessttdiceesesedatanedeesveshlineee EEEE 288 Print the PCL font list page eaaaesssseeeesserrreeeeesnnrneearrrnnaeaernnnnndaaenannannandntnnnaaataaananaaannannnaa 289 Print the PS font list page cciietieensiseiecslieet das indie endaidieeer iain nisieees 290 DIAQMOSUCS serpinti hea sales Saved es ou sa edna Vasant pany gad nada cessed cess N A 291 Embedded HP Jetdirect LEDS 01 3 sccccececcistececeeesdidhaaceeseessdeniacee eves uianccer sees snanece A 291 Heartbeat LED enirir an nn E A EN aanededanadsiaaie 292 Panter Tesalia eoa T E E vase sens veeeedveee an vais 293 COld TESOL roeas EN A EAA ES 293 To perform a cold reset ccccccccccecceceeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeedeteetedeeeeeeeeeeees 293
204. ervers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software EA NOTE Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software See the HP Jetdirect print server documentation for more information Connecting to a network or a computer To connect to a network 1 Connect the network cable to the printer 2 Find the IP address On the control panel press Menu Select INFORMATION and then select PRINT CONFIGURATION The IP address is on the embedded Jetdirect page under TCP IP EA NOTE You might need to assign an IP address depending on the type of network that is installed ENWW Input Output I O configuration 27 Download Service Manual and Resetter Printer at http printer1 blogspot com A Configure an IP address if necessary On the control panel press Menu Select CONFIGURE DEVICE select I O and then select EMBEDDED JETDIRECT Select TCP IP select CONFIG METHOD select MANUAL and then select MANUAL SETTINGS Use the control panel buttons to specify the IP address Prepare for software installation Quit all of the programs including terminate and stay resident TSR antivirus and
205. ervice checklist 68 before service checklist 68 cassette paper pickup unit 113 configuration 220 control panel overlay 84 DC controller 139 220 294 295 DIMMs 80 duplexer fan 164 duplexer feed motor 161 duplexer PCA 167 duplexer unit 84 face down delivery unit 118 formatter 76 111 220 294 295 fuser 112 fuser motor 125 high voltage power supply 142 laser scanner 110 life expectancies 44 low voltage power supply 151 main fan 126 main motor 120 ordering 310 paper feed unit 136 print cartridges 44 registration unit 134 screws 66 service approach 67 sub fan 129 tools required 66 transfer roller 135 tray 1 pickup roller 70 tray 2 pickup roller 72 tray 2 separation pad 73 tray 3 pickup and feed rollers 75 tray 3 retard roller 74 reports configuration page 279 283 file directory page 288 HP Jetdirect page 283 paper handling configuration page 284 PCL font list page 289 Index 401 Download Service Manual and Resetter Printer at http printer1 blogspot com PS font list page 290 supplies status page 285 usage page 286 reset cold 293 Resets submenu 276 resolution settings 4 270 REt 270 retard roller replacing tray 3 74 Retrieve Job menu 263 right cover removing 86 right front cover removing 96 right lower cover removing 97 right side cover locating 6 rollers cleaning 49 image formation operations 59 60 jams causes of 225 print cartridge 63 replacement inter
206. es 99 Removing the right lower cover 4 Of 4 00 ceeeccceeeeeneeeeeeeeeeneeeeeeeeaeeeeeeeeaaaeeeeseeeeaeeeeseeeeeeeeeseeaaes 99 Removing the DC Controller COVED serria AEE Eo EE E TEE AAEE A E E aT 100 Removing the cartridge door unit 1 of 14 seesssssseseeserrsserrrsnrnesserernnaanriennnnessenennnaastnnanneeeeeenna 101 Removing the cartridge door unit 2 Of 14 ssssessssseesissssserrrrsssttrrrtsttttnrtnsssttennnssstetnnnssnseennn 101 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 66 Figure 5 67 Figure 5 68 Figure 5 69 Figure 5 70 Figure 5 71 Figure 5 72 Figure 5 73 Figure 5 74 Figure 5 75 Figure 5 76 Figure 5 77 Figure 5 78 Figure 5 79 Figure 5 80 Figure 5 81 Figure 5 82 Figure 5 83 Figure 5 84 Figure 5 85 Figure 5 86 Figure 5 87 Figure 5 88 Figure 5 89 Figure 5 90 Figure 5 91 Figure 5 92 Figure 5 93 Figure 5 94 Figure 5 95 Figure 5 96 Figure 5 97 Figure 5 98 Figure 5 99 Figure 5 100 Figure 5 101 Figure 5 102 Figure 5 103 Figure 5 104 Figure 5 105 Figure 5 106 Figure 5 107 Figure 5 108 Figure 5 109 Figure 5 110 Figure 5 111 Figure 5 112 Figure 5 113 Figure 5 114 Figure 5 115 ENWW Removing the cartridge door unit 3 Of 14 oo cette eee eee eae teers eeeaaaeeeeeeeteaaaeeeeeeenaas 102 Removing the cartridge door unit 4 Of 14 ooo cece eee eeeee eee eee teneaeeeeeeeeeeeeeeeteeeeaeeeeeteaaeeees 102 Removing the cartridge door unit 5 Of 14 ooo eee ceeec
207. es from the chain and connect the cable directly to the USB port on the host computer EZ NOTE The iMac keyboard is a nonpowered USB hub Troubleshooting Linux problems For information about Linux problem solving go to the HP Linux support Web site hp sourceforge net ENWW Troubleshooting Linux problems 303 Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting common PostScript problems The following situations are specific to the PostScript PS language and might occur when several printer languages are being used Check the control panel display for messages that might help resolve problems A NOTE To receive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want RE General problems The job prints in Courier the printer default typeface instead of the typeface that you requested Cause Solution The requested typeface is not downloaded Download the font that you want and send the print job again Verify the type and location of the font Download the font to the printer if applicable Check the software documentation for more information A legal page prints with clipped margins Cause Solution The print job was too complex You might need to print your job at 600 dpi reduce the complexity of the page or install more memory A PS error page pr
208. ess to DIMMs and CompactFlash cards and EIO slot CompactFlash and EIO slot not available for the HP LaserJet 5200L 6 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 1 2 Back view 8 On off switch 9 Interface ports 10 Face up bin pull to open Figure 1 3 Interface ports 1 EIO slot not available for the HP LaserJet 5200L 2 Network connection HP LaserJet 5200n 5200tn and 5200dtn printers only 3 IEEE 1284B compliant parallel connection 4 Power plug connection 5 Hi Speed USB 2 0 connection ENWW Walkaround 7 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel overview The control panel provides controls for printer functions and shows messages about the printer print jobs and supplies status oo g 00 Figure 1 4 Control panel buttons and lights of e Number Button or light Function 1 Control panel display e Shows status information menus help information and error messages 2 Help button e Provides information about the message on the control panel display 3 Menu button e Opens and closes menus 4 Ready light e On The printer is online and ready to accept data to print e Off The printer cannot accept data because it is offline paused or has exper
209. etting if you use the drivers that HP supplies If set to ENABLED non HP PostScript drivers use the same HP tray selection method as the HP drivers If set to DISABLED some non HP PostScript drivers use the PostScript tray selection method instead of the HP method e SIZE TYPE PROMPT Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray To set Use Requested Tray 1 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press v to select USE REQUESTED TRAY Press amp or W to select EXCLUSIVELY or FIRST and then press v a oe Se ae Se Ue Press Menu to exit the menu To set Manually Feed Prompt 1 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press to highlight TRAY BEHAVIOR and then press v Press W to highlight MANUALLY FEED PROMPT and then press v Press A or W to select ALWAYS or UNLESS LOADED and then press v AL o oy YE SP Press Menu to exit the menu 254 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com To set the print
210. etwork only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts e Security Set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server e Other Links Add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages These permanent links always display in the Other Links area HP Instant Support Order Supplies and Product Support e Device Information Name the printer and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the printer e Language Determine the language in which to display the embedded Web server information e Time Services Configure the printer s time settings Setting the real time clock Use the real time clock feature to set the date and time settings The date and time information is attached to stored print jobs so that you can identify the most recent versions of stored print jobs When setting the clock you can set the date format date time format and time Networking tabs This tab allows the network administrator to control network related settings for the printer when it is connected to an IP based network This tab will not display if the printer is directly connected to a computer or if the printer is connected
211. etworks 299 NVRAM initialization 293 paper path 224 paper handling configuration page 284 partial pages 195 PCL font list page 289 PostScript 304 print quality 238 printing from a program 194 200 PS font list page 290 random image repetition 248 repeating defects 244 scattered lines 247 self test 294 service approach 67 Service menu 296 skewed pages 245 specks 241 speed 192 195 199 stopped printing 195 supplies status page 285 tire tracks 247 toner smear 243 tray selection 196 198 usage page 286 white lines 246 white spots 247 Windows problems 300 wrinkled paper 246 U unauthorized supply 202 219 unexpected size error messages 206 unexpected type error messages 206 UNIX software 11 14 Update Now 11 usage page 286 USB cable partnumber 312 USB port buffer overflow errors 205 connecting 23 locating 7 Macintosh setup 13 29 specifications 3 Windows setup 28 user guide 2 user replaceable parts 70 V vacuuming toner 50 VCCI statement Japan 390 verifying installation CompactFlash cards 39 DIMMs 34 vertical white lines troubleshooting 246 WwW WAIT period 52 wake time setting 272 warning messages 201 warranty non HP supplies 42 Service ID 297 statement 383 Web Jetadmin downloading 14 network configuration 24 supplies status 43 Web sites documentation 2 embedded Web server links 282 fraud hotline 43 Linux 15 303 ordering parts 310 ordering supplies 42 printe
212. exer left cover 2 of 2 156 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer right cover 1 Using a flatblade screwdriver unhook one claw callout 1 on the bottom of the duplexer Figure 5 158 Removing the duplexer right cover 1 of 2 2 Unhook two claws callout 2 and remove the duplexer right cover callout 3 Figure 5 159 Removing the duplexer right cover 2 of 2 ENWW Duplexer 157 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer top cover 1 Remove the following components e Duplexer left cover See Duplexer left cover on page 156 e Duplexer right cover See Duplexer right cover on page 157 2 On the right side of the duplexer remove one screw callout 1 Figure 5 160 Removing the duplexer top cover 1 of 3 3 On the left side of the duplexer unhook the tab callout 2 x i Figure 5 161 Removing the duplexer top cover 2 of 3 158 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Remove the duplexer top cover callout 3 Figure 5 162 Removing the duplexer top cover 3 of 3 Duplexer back cover 1 Remove the following components e Duplexer right cover See Duplexer right cover on page 157 e Duplexer left cover See Duplexer left cover on page 156 e Duplexer top cover See Duplexer
213. feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 186 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Unhook one spring callout 1 from the metal hook I Figure 5 207 Removing the 500 sheet feeder pickup motor 1 of 4 4 Disconnect one connector callout 2 Figure 5 208 Removing the 500 sheet feeder pickup motor 2 of 4 ENWW 500 sheet feeder 187 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Release the cable callout 3 from the cable guides callout 4 Figure 5 209 Removing the 500 sheet feeder pickup motor 3 of 4 6 Remove two screws callout 5 and then remove the feeder pickup motor callout 6 Figure 5 210 Removing the 500 sheet feeder pickup motor 4 of 4 188 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems Choose the general topic or type of problem from this list Introduction e Basic troubleshooting checklist e Troubleshooting flowchart Solving general printing problems e Control panel message types e Control panel messages e Rep
214. figuration page See Configuration pages on page 283 Specifically verify the printer series and bundle such as 5200n 5200dtn and the printer serial number If the printer configuration settings differ from the settings that existed before the parts were replaced the printer settings will need to be reset This can be done with help from HP ATS Printer resets 295 Download Service Manual and Resetter Printer at http printer1 blogspot com Replacing the DC controller only 1 2 3 Print a configuration page See Configuration pages on page 283 Turn the printer off Remove the DC controller and install the new DC controller Ex NOTE A five minute wait time is required at certain points in the parts replacement process 7 to allow the NVRAM settings to be written Print a configuration page and if possible verify the settings against the original settings on a recent configuration page See Configuration pages on page 283 Specifically verify the printer series and bundle such as 5200n 5200dtn and the printer serial number If the printer configuration settings differ from the settings that existed before the parts were replaced the printer settings will need to be reset This can be done with help from HP ATS Service menu service PIN codes Authorized HP service technicians can use this menu to gain access to printer settings that are reserved for service personnel The service menu is protected by use of a per
215. flexible cables callout 19 from the high voltage power supply Figure 5 143 Removing the high voltage power supply 12 of 17 14 Remove two screws callout 20 at the top of the printer q EEE i gt r N lt o Figure 5 144 Removing the high voltage power supply 13 of 17 148 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 15 Remove two screws callout 21 at the back of the printer Figure 5 145 Removing the high voltage power supply 14 of 17 16 Pull the high voltage power supply callout 22 toward you slightly and tilt it down to remove it Figure 5 146 Removing the high voltage power supply 15 of 17 ENWW Printed circuit assemblies PCAs 149 Download Service Manual and Resetter Printer at http printer1 blogspot com 17 Remove the sensor lever callout 23 and the spring callout 24 from the high voltage power supply Figure 5 147 Removing the high voltage power supply 16 of 17 EA NOTE When you reinstall the high voltage power supply make sure that the lever and the spring are seated correctly When you replace the high voltage power supply you need to remove the old sensor and install it on the replacement high voltage power supply AY 5 b i lt Figure 5 148 Removing the high voltage power supply 17 of 17 150 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Print
216. for more information about the Jetdirect configuration page To open the guide run the CD click Printer Documentation click HP Jetdirect Guide and then click Troubleshooting the HP Jetdirect Print Server e Try printing the job from another computer e To verify that a printer works with a computer use a parallel or USB cable to connect it directly to a computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If this works a problem with the network might exist e Contact the network administrator for assistance ENWW Troubleshooting network printing problems 299 Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x Cause Solution Media is not loaded Make sure that paper or other print media is loaded in the trays The cable is defective or loose Make sure that the cables are connected correctly the printer is on and the Ready light is on The printer is plugged into a power strip and is not receiving Unplug the power cord from the power strip and plug it into enough power another electrical outlet The input output setting is incorrect Click Start click Settings and then click Printers Right click the HP LaserJet 5200 printer driver and select Properties Click Details and then click Port Settings Click to cle
217. formatter and install the new formatter Turn the printer on and wait five minutes after reaching the Ready state Ex NOTE A five minute wait time is required at certain points in the parts replacement process to allow the NVRAM settings to be written Turn the printer off Remove the DC controller and install the new DC controller Turn the printer on and wait five minutes after reaching the Ready state EA NOTE Afive minute wait time is required at certain points in the parts replacement process to allow the NVRAM settings to be written Print a configuration page and if possible verify the settings against the original settings on a recent configuration page See Configuration pages on page 283 Specifically verify the printer series and bundle such as 5200n 5200dtn and the printer serial number If the printer configuration settings differ from the settings that existed before the parts were replaced the printer settings need to be reset This can be done with help from HP ATS Replacing the formatter only 1 2 3 ENWW Print a configuration page Configuration pages on page 283 Turn the printer off Remove the formatter and install the new formatter EA NOTE Afive minute wait time is required at certain points in the parts replacement process to allow the NVRAM settings to be written Print a configuration page and if possible verify the settings against the original settings on a recent con
218. fter No action necessary No action necessary Printing MENU MAP The printer is generating the printer menu map The printer will return to the Ready state after No action necessary Printing REGISTRATION PAGE The printer is generating the registration page The printer will return to the SET REGISTRATION menu after Follow the instructions on the printed pages Printing SHOW ME HOW Printing SUPPLIES STATUS A print job is processing from the SHOW ME HOW menu The printer is generating the supplies status page The printer will return to the Ready state after No action necessary No action necessary Printing USAGE PAGE The printer is generating the usage page The printer will return to the online Ready state after No action necessary Processing from tray lt X gt The printer is actively processing a job from the designated tray No action necessary Processing lt alternates with gt copy lt X gt of lt Y gt Processing lt jobname gt Processing SLOW MODE The printer is currently processing or printing collated copies The message indicates that X of Y total copies is currently processing The printer is currently processing a job but is not yet picking pages When that begins a message appears that indicates which tray the job is being printed from The printer is slowing down because of excessive use The printer fuser needs to
219. g photos Figure 5 53 Removing the left cover 4 of 5 Figure 5 54 Removing the left cover 5 of 5 5 Remove the left cover Left front cover 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 94 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 e Left cover See Left cover on page 92 2 Open the print cartridge door 3 Remove two screws callout 1 and release three tabs callout 2 4 Remove the left front cover callout 3 Figure 5 55 Removing the left front cover Face down cover 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 2 Unhook two claws callout 1 ENWW External doors covers and panels 95 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Lift up the face down cover callout 2 and pull firmly to remove it AN CAUTION Make sure you do not damage the output delivery flag callout 3 Figure 5 56 Removing the face down cover Tray 2 Pull out the c
220. g 172 500 sheet feeder right removing 173 cartridge door unit removing 100 cleaning 49 DC controller removing 100 diagrams and part numbers printer 316 duplexer back removing 159 duplexer left removing 156 duplexer right removing 157 duplexer top removing 158 face down removing 95 front latch locating 6 left front removing 94 left removing 92 lower back removing 86 right front removing 96 right lower removing 97 right removing 86 right side locating 6 top removing 89 CRC errors 211 critical error messages 201 curled paper troubleshooting 198 221 245 customer support 312 D Data light 8 date converting service ID 297 date time setting 211 271 282 DC controller cover removing 100 engine control system operations 52 errors 208 image formation operations 59 laser scanner operations 55 PCA partnumber 332 pickup and feed system operations 56 print cartridge activation 63 removing and replacing 139 replacing 220 295 Save Restore 294 tray 1 pickup operations 58 tray 2 pickup operations 57 declaration of conformity 389 default gateway setting 25 default settings restoring cold reset 293 NVRAM initialization 293 Resets submenu 276 density light print troubleshooting 240 settings 270 developing stage 61 diagnostic lights 291 Diagnostics menu 277 DIMMs driver autoconfiguration 10 enabling 40 errors 208 214 installing 30 part numbers 312 removing 80 slots included 3 verifying installa
221. g the 500 sheet feeder right cover 1 of 3 4 Unhook four claws callout 2 Figure 5 187 Removing the 500 sheet feeder right cover 2 of 3 174 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Lift up the rear dust cover callout 3 and remove the 500 sheet right cover callout 4 Figure 5 188 Removing the 500 sheet feeder right cover 3 of 3 500 sheet feeder rear dust cover 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 ENWW 500 sheet feeder 175 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Lift up the rear dust cover callout 1 and slide it in the direction that the arrow indicates Figure 5 189 Removing the 500 sheet feeder rear dust cover 500 sheet feeder paper pickup unit 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 e 500 sheet feeder left front cover See
222. ge 343 Cover sensor 250 sheet cassette Cover shutter lever RC1 7080 000CN RC1 7452 000CN Cassette tray 2 paper pickup assembly on page 339 Internal components 3 of 3 on page 325 Cover top RC1 7756 000CN Duplexer on page 357 DC controller assembly RM1 4098 000CN Internal components 1 of 3 on page 321 DC controller PCA assembly RM1 4098 000CN PCA assembly on page 333 Duplexer Q7549 67901 Duplexer on page 355 Duplexing controller PCB assembly RM1 4291 O00CN Duplexer on page 357 Alphabetical parts list 363 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 26 Alphabetical parts list continued Description Part number Table and page Duplexing PCA assembly RM1 4291 O00CN Duplexing PCA assembly on page 359 Duplexing feed drive assembly RM1 2891 O00CN Duplexing feed drive assembly on page 361 Face down delivery assembly Face up delivery assembly RM1 2490 000CN RM1 2492 000CN Face down delivery assembly on page 331 Face up delivery assembly on page 329 Fan RK2 1089 000CN Internal components 3 of 3 on page 325 Fan RK2 1067 000CN Duplexer on page 357 Fan sub RK2 1091 000CN Internal components 2 of 3 on page 323 Flag duplexing jam detect RC1 7770 000CN Duplexer on page 355 Flag face down RC1
223. he HP LaserJet 5200 PPD is in the following installed incorrectly hard drive folder Library Printers PPDs Contents Resources lt lang gt 1lproj where lt lang gt represents the two letter language code for the language in use If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt 1lproj where lt lang gt represents the two letter language code for the language in use Reinstall the software See the getting started guide for instructions The printer name IP address or Rendezvous host name does not appear in the printer list box in the print center Cause Solution The printer might not be ready Make sure that the cables are connected correctly the printer is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selected depending on the type of connection that exists between the printer and the computer The wrong printer name IP address or Rendezvous host Check the printer name IP address or Rendezvous host name name is being used by printing a configuration page See Configuration pages on page 283 Verify tha
224. he USB port Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer If you are using a parallel connection make sure that the cable is IEEE 1284 compliant If the printer is on a network print a configuration page See Configuration pages on page 283 If an HP Jetdirect print server is installed a Jetdirect page also prints Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the printer To verify that it is not a computer problem print from another computer if possible Make sure that the print job is being sent to the correct port LPT1 or network printer port for example Check that you are using the correct printer driver See Printer drivers on page 10 Reinstall the printer driver See the getting started guide Check that the computer port is configured and working correctly Try connecting another printer to that port and printing 194 Chapter6 Troubleshooting The printer might have received a nonstandard PS code At the printer control panel use the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu to set PERSONALITY PS for this print job only After the job has printed return the setting to AUTO Make sure that the print job is a PS job and that you are using the PS driver The printer might have received PS code although itis set to PCL On the SYSTEM SETUP submenu of the
225. he interface cable s and the power cord Figure 5 25 Removing the CompactFlash cards 10 of 10 Use Device Storage Manager in HP Web Jetadmin to manage fonts For more information see the Help in HP Web Jetadmin DIMMs 1 After the configuration page has printed turn the printer off and disconnect the power cord Figure 5 26 Removing the DIMMs 1 of 12 2 Disconnect all interface cables Figure 5 27 Removing the DIMMs 2 of 12 80 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Remove the right side panel by sliding it toward the rear of the printer until the side slides from the printer Figure 5 28 Removing the DIMMs 3 of 12 4 Open the access door by pulling on the metal tab Figure 5 29 Removing the DIMMs 4 of 12 ENWW Customer self repair parts 81 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Remove the DIMM from the antistatic package Figure 5 30 Removing the DIMMs 5 of 12 A CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs Figure 5 31 Removing the DIMMs 6 of 12 6 Hold the DIMM by the edges and align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open
226. ia 5 The print cartridge might be almost empty Replace the print cartridge 240 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com AaBboCc AaBboCc Specks might appear on a page after a jam has been cleared 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the paper path using the printer control panel on page 49 3 Try using a different type of media 4 Check the print cartridge for leaks If the print cartridge is leaking replace it Dropouts 1 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 2 Ifthe media is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the printer control panel Open the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the media See Print Quality submenu on page 268 3 Try using a smoother media ENWW Troubleshooting print quality problems 241 Download Service Manual and Resetter Printer at http printer1 blogspot com Lines Aci BDC O AcdiBki gt aG AciBLi oad AcdBDCO Ac BDC 1 Print a few more pages to see if the problem corrects itself
227. ias is applied and cleaning transfer roller Communication with memory tag Figure 4 2 Power on sequence Motors fans and solenoids Figure 4 3 Motors fans and solenoids 1 of 2 ENWW Engine control system 53 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 4 4 Motors fans and solenoids 2 of 2 1 Main fan FM1 Sub fan Main motor Fuser motor Lifter motor Paper feeder pickup motor Nn Oo oO FF Oo N Paper feeder pickup solenoid 54 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Laser scanner system The formatter sends video signals to the DC controller which controls the laser scanner When the laser scanner system receives those signals it converts them to latent images on the photosensitive drum CONTROL signal VIDEO signals BD INPUT signal BD sensor Collimator lens Laser driver PCB SCANNER MOTOR SPEED Four faced mirror Scanner motor Focus lens Reflective mirror Photosensitive drum Figure 4 5 Laser scanner system ENWW Laser scanner system 55 Download Service Manual and Resetter Printer at http printer1 blogspot com Pickup and feed system The pickup and feed system consists of two pickup sources tray 2 which is the cassette and tray 1 the multipurpose tray and two delivery destinations face down top
228. ice ID number to determine if the printer is still under warranty Use the following procedure to convert the Service ID into the installation date 1 Add 1990 to YY to determine the actual year that the printer was installed 2 Divide DDD by 30 and add 1 to the remainder The total is the month 3 The remainder from the calculation in step 2 is the day of the month Using the Service ID 12287 as an example the following is the date conversion e 12 1990 2002 so the year is 2002 e 287 divided by 30 9 with a remainder of 17 Add 1 to 9 to get 10 so the month is October e The remainder from the above calculation is 17 so that is the day of the month e The complete date is 17 October 2002 EA NOTE A 6 day grace period is built into the date system ENWW Printer resets 297 Download Service Manual and Resetter Printer at http printer1 blogspot com Test pages Printing test pages helps determine if the printer engine and formatter are functioning Engine test page Print an engine test page to make sure that the printer is functioning Remove the right cover and then use a small pointed non metallic object to depress the test page switch on the right side of the printer wg D lt lt gt am Figure 6 28 Engine test page switch The engine test page should have a series of vertical lines The test page prints from the last tray that you used to print unless the printer has been turned off and then tu
229. ick 1 In the Finder on the Go later Print Print menu click Applications 2 Change the settings that 2 Change the settings that 2 Open Utilities and then you want on the various you want on the various open Print Center Mac OS pop up menus pop up menus X V10 2 or Printer Setup Utility Mac OS X V10 3 or 3 On the Presets pop up Mac OS X V10 4 menu click Save as and type a name for the preset 3 Click on the print queue These settings are saved in the 4 On the Printers menu Presets menu To use the new click Show Info settings you must select the saved preset option every time 5 Click the Installable you open a program and print EA Options menu NOTE Configuration settings might not be available in Classic mode Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers For network connections use the embedded Web server EWS to configure the printer See Embedded Web server on page 15 12 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com The printing system software includes the following components PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to printer features Use the Apple PostScript printer driver that comes
230. idelines could cause jams or damage to the printer ENWW Guidelines for using paper 221 Download Service Manual and Resetter Printer at http printer1 blogspot com Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer e Configuration page The configuration page lists many of the current settings and properties of the printer For information about how to print the configuration page see Configuration pages on page 283 If you have an HP Jetdirect print server installed a second page prints that lists all of the HP Jetdirect information e Font list You can print a font list using the control panel see Print the PCL font list page on page 289 or Print the PS font list page on page 290 or for Macintosh computers the HP Printer Utility e Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the amount of life that remains in the print cartridge and the number of pages and jobs that have been processed see Print the supplies status page on page 285 e Show Me How pages Use the SHOW ME HOW cortrol panel menu to print pages that contain self help information about jams loading trays supported media types and sizes and more help See Show Me How menu on page 262 222 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Print
231. ienced an error e Blinking The printer is going offline The printer stops processing the current print job and expels all of the active pages from the paper path 5 Data light e On The printer has data to print but is waiting to receive all of the data e Off The printer has no data to print e Blinking The printer is processing or printing the data 6 Attention light e On The printer has experienced a problem Make note of the message on the control panel display and then turn the printer off and on e Off The printer is functioning without error e Blinking Action is required See the control panel display 7 Stop button e Cancels the current print job in process and expels all of the active pages from the paper path The time that it takes to cancel the job depends on the size of the print job Press the button only once Also clears continuable errors that are associated with the canceled job 8 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com B NOTE The control panel lights cycle while the print job is cleared from both the printer and the computer and then the printer returns to the Ready state 8 Down W button e Navigates to the next item in the list or decreases the values of numeric items 9 Select v7 button e Clears an error condition when the condition is clearable e Saves the selected value for an item e
232. ight contain remanufactured parts equivalent to new in performance or might have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive might vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function f
233. igure 6 21 Figure 6 22 Figure 6 23 Figure 6 24 Figure 6 25 Figure 6 26 Figure 6 27 Figure 6 28 Figure 6 29 Figure 6 30 Figure 6 31 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 7 16 Figure 7 17 Figure 7 18 Figure 7 19 Figure 7 20 Figure 7 21 Figure 7 22 Figure 7 23 xviii Clearing jams from the print cartridge area 1 Of 3 0 ee eeeceeeeeeeeeeeee eee eteneeeeeeeeeaeeeeeeeenaaeeeeeneaaes 231 Clearing jams from the print cartridge area 2 Of 3 oo ececceeeeeenneeeeeeeettneeeeeeeetaeeeeeeeeiaeeeeeeeaaes 232 Clearing jams from the print cartridge area 3 Of 3 ou eecceeee seen erect etceeeeeeeeeeaeeeeeeeetaeeeeenenaaes 232 Clearing jams from the output bin areas 1 Of 4 oo eee ceceee cece eeetne tree ee eetaeeeeeeeeetiaaeeeeeenennaaees 233 Clearing jams from the output bin areas 2 Of 4 oo eect e eter tittee nett ee taaeeeeeeeeeteeeeeeeeeeeaa 233 Clearing jams from the output bin areas 3 of 4 eect eter ttt e tees ee taeeeeeeteeteeeeeeereeead 234 Clearing jams from the output bin areas 4 Of 4 eee tere eect eee e eee eaaeeeeeeeeeteeeeeeerertad 234 Clearing jams from the optional duplexer 1 Of 4 cece eee etinee terete eee eee taeeeeeeetiaeeeeeenaa 235 Clearing jams from the optional duplexer 2 Of 4 e cc eee eee e iter etre tienes eee tieeeeeeeeaeeeenenea 23
234. information about printing a configuration page see Configuration pages on page 283 For a complete explanation of the features and functionality of the embedded Web server see Using the embedded Web server on page 280 Other components and utilities Windows Macintosh OS e Software installer automates the printing system e PostScript Printer Description files PPDs use with the installation Apple PostScript drivers that come with the Mac OS e Online Web registration e The HP Printer Utility change printer settings view status and set up printer event notification from a Mac This utility is supported for Mac OS X V10 2 and later ENWW Printer software 15 Download Service Manual and Resetter Printer at http printer1 blogspot com Selecting print media This printer accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect printer performance and output quality Paper that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair EA NOTE Some paper might meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handli
235. ing automatically deleted from the queue 1 HOUR The default setting is OFF 4 HOURS 1 DAY 1 WEEK SHOW ADDRESS AUTO Defines whether or not the printer address will be shown on the display if the device is connected to a network If AUTO is OFF selected the IP Address of the device appears with the Ready message The default setting is AUTO TRAY BEHAVIOR USE REQUESTED TRAY USE REQUESTED TRAY Determines whether the printer tries to pull media from a different tray than the one that you MANUALLY FEED PROMPT selected in the printer driver PS DEFER MEDIA e EXCLUSIVELY Sets the printer to pull from the tray that you selected and not pull from another tray even if the SIZE TYPE PROMPT tray that you selected is empty e FIRST Sets the printer to pull from the tray that you selected first but allows the printer to pull from another tray automatically if the tray that you selected is empty ENWW Configure Device menu 271 Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation MANUALLY FEED PROMPT Determines when the printer shows a prompt regarding pulling from tray 1 if your print job does not match the type or size that is loaded in any other tray e ALWAYS Select this option if you always want to be prompted before the printer pulls from tray 1 e UNLESS LOADED Prompts you only if tray 1 is empty PS DEFER MEDIA Controls whether the PostScript PS or HP paper handling mode
236. ing 243 specks 241 tire tracks 247 toner cartridges See print cartridges tools required 66 top cover removing 89 top output bin See face down bin trailing edge detection 52 training schedules 312 transfer roller cleaning 48 image formation operations 59 61 removing and replacing 135 replacement intervals 44 sequence of operations 52 transfer stage 61 tray 1 cleaning parts 48 jams causes of 225 locating 6 media sizes supported 16 media types supported 18 models including 3 pickup operations 58 pickup roller replacing 70 pickup and feed system operations 56 roller replacement intervals 44 sensors locating 228 solenoids locating 229 tray 2 cassette paper pickup unit removing and replacing 113 cleaning parts 48 jams causes of 225 locating 6 media sizes supported 16 media types supported 18 models including 3 part numbers 336 338 pickup operations 57 pickup roller replacing 72 pickup and feed system operations 56 removing 96 roller replacement intervals 44 sensors locating 228 separation pad replacing 73 solenoids locating 229 tray 3 driver autoconfiguration 10 jams causes of 225 media sizes supported 16 media types supported 18 models including 3 part number 312 part numbers 340 pickup and feed rollers replacing 75 retard roller replacing 74 roller replacement intervals 44 See also 500 sheet feeder Index 403 Download Service Manual and Resetter
237. ing 43 supplies printing page 285 STBY standby period 52 Stop button 8 stopped printing troubleshooting 195 216 storage errors 209 stored job settings 271 stored jobs settings 263 storing print cartridges 42 sub fan locating 53 removing and replacing 129 subnet mask setting 25 supplies documentation 2 HP control panel messages 212 install black cartridge message 213 installation guides 44 low cartridge settings 257 273 memory errors 202 non HP control panel messages 202 214 219 non HP policy on 42 order cartridge message 215 ordering 42 out cartridge settings 257 273 part numbers 312 recycling 47 replace message 217 replacement intervals 42 44 replacing print cartridge 44 ENWW status page 285 status checking 43 status HP Easy Printer Care Software 15 support technical 312 System Setup submenu 271 T TCP IP parameters 24 275 technical support 312 temperature specifications fuser 221 269 operating environment 381 tests engine 298 formatter 298 paper path 277 self 294 theory of operations engine control system 52 image formation system 59 laser scanner system 55 pickup and feed system 56 power on 53 time setting 211 271 282 tire tracks troubleshooting 247 toner adhesion troubleshooting 221 cleaning manually 49 cleaning spilled 50 density settings 270 EconoMode 270 image formation operations 59 61 62 loose troubleshooting 243 print cartridge operations 63 smeared troubleshoot
238. ing is OFF A CAUTION HP does not recommend full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge TONER DENSITY 1to5 Lighten or darken the print on the page by setting the toner density Select a setting ranging from 1 light to 5 dark The default setting of 3 usually produces the best results 270 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation CREATE CLEANING PAGE There is no value to select Press Y to print a cleaning page for cleaning toner from the fuser Follow the instructions on the cleaning page For more information see Cleaning the printer on page 48 PROCESS CLEANING There is no value to select This item is available only after a cleaning page has been PAGE created Follow the instructions that are printed on the cleaning page The cleaning process might take up to 2 5 minutes System Setup submenu Items on this menu affect printer behavior Configure the printer according to the customer s needs Item Values Explanation DATE TIME DATE Sets the date and time settings DATE FORMAT TIME TIME FORMAT JOB STORAGE LIMIT 1 to 100 Specifies the number of quick copy jobs that can be stored on the printer The default setting is 32 JOB HELD TIMEOUT OFF Sets the amount of time that held jobs are kept before be
239. ing print media on page 16 7 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 Curl or wave 1 Turn over the stack in the tray Also try rotating the stack 180 2 Make sure that the type and quality of the media meet HP specifications See Selecting print media on page 16 3 Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 4 Try printing to a different output bin 5 If media is lightweight and smooth open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality submenu on page 268 Set the type of media for the tray you are using ENWW Troubleshooting print quality problems 245 Download Service Manual and Resetter Printer at http printer1 blogspot com Wrinkles or creases 6 AQBboCc Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the printer are being met See Operating environment specifications on page 381 Turn over the stack in the tray Also try rotating the stack 180 Make sure that media is loaded correctly and all adjustments have been made Make s
240. ining Betrakta ej strlen Tiedot laitteessa kytettvn laserdiodin steilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 391 Download Service Manual and Resetter Printer at http printer1 blogspot com 392 Appendix C Regulatory statements ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Index Symbols Numerics 150 sheet tray See tray 1 250 sheet tray See tray 2 500 sheet feeder covers partnumbers 342 drive assembly part number 348 drive assembly removing and replacing 182 front cover removing 169 internal components part numbers 344 jams causes of 225 left cover removing 170 left front cover removing 170 lifter drive assembly part number 350 lifter drive assembly removing and replacing 180 paper pickup assembly part numbers 346 paper pickup assembly removing and replacing 176 partnumber 312 PCA partnumber 352 PCA removing and replacing 186 pickup motor removing and replacing 186 rear dust cover removing 175 right cover removing 173 right front cover removing 172 500 sheet tray See tray 3 A A4 paper settings 266 267 access denied message 210 accessibility features 5 accessories ENWW available 4 CompactFlash cards installing 35 documentation 2 driver autoconfiguration 10 error messages 212 HP Jetdirect ElO print servers 27 memory installing 30 partnumbers 312 acoustic specificati
241. int cartridges eeeeeeeeeeeeeeerrreeseerreserrrrnnnsssrrnnsssrennn 42 Print cartridge authentication csseeeeesssseeeeeerrnnennsssnnnaaaterennnnnansannnnaaaeeennnaaannann 43 HP fraud hotline and Web site ccccceecceeeeeeeeee cette eee e eee eeeeeeeeteteeeeeeeneeeneeees 43 Checking supply lOVelS c ccvectesd ncbudastees n a R A 43 To check supplies by using the control panel cccccceceeceeeeeeeeeeeeeeeeeeeeeteees 43 To check supplies by using HP Web Jetadmin eeeneeeeeeeeeeerreeeeeerrrressreeenn 43 To check supplies using the embedded Web Servet 2 eeeeeeeeeeeeeteees 43 Replacing supplies and parts 22 0 2 ccccccccceceeeeeeeeeeeeeeeeeeaecaeeeeeeeeeeeeeeeeeeeeceaaaaaaaecaeeeeeeeeeeeeeeeeeeeeeeeeeteees 44 Supply replacement guidelines 0 ccccccccee cece eee eeeeceeneeeecae cee eeeeeeeeeeeeeeseceaaaanaeceeeeeeeeeees 44 Life expectancy of consumable Parts ccceecceeccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeteeteeeteeeeeees 44 Changing the print Cartridge iieciicicc seccdeeees hadi eracaavii ah caae AE EEE 44 To change the print Cartridge 0 cece eeeceeeeee eee eecneeeeeeeeetieeeeeeeeetieeeeeeetee 45 Cleaning the printer sir ceed acterested lineata NEA E 48 Cleaning the printer manually ccc eccccceeesseeeeeeseenseceeeeseeneneeeeeseeneaaaeendeeseeeeeeeseestaaeeeseeenae 49 Cleaning the paper path using the printer control panel
242. ints Cause Solution The print job might not be PS Make sure that the print job is a PS job Check to see whether the software program expected a setup or PS header file to be sent to the printer 304 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com nimia T paenneen E Eja pel easeyor usip noro 8Dd ans jddns amod kehoss0 s0 2440 tez 9440 monr sito e6e1 00 u6iIW 80d 4981 04U09 Da p 2 g n c lt v 0 U noe EEE i 3 H s oor ate S EEs menor Basal awh za rim se aE mo figan T ert ony uN tezas Aiddns samod ezer e6e 0A mo gt e6eyon mo7 Jomo ans 80d ans Ajiddns semod MS IOMO gt w O o Figure 6 29 Circuit diagram 1 of 3 ENWW Troubleshooting common PostScript problems 305 Download Service Manual and Resetter Printer at http printer1 blogspot com arNOUdO Bure Dura 13S 300 HSv 14 gt w O i Figure 6 30 Circuit diagram 2 of 3 306 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com FLASH ROM WRITER NOD90 DPR WGK NOLYJINNNIWOD g y x F lt S 2 o gt w fo o Figure 6 31 Circuit diagram 3 of 3 ENWW Troubleshooting common PostScript problems 307 Download Service Manual and Resetter Printer at http printer1 blogspot com 308 Chapter6 Troubleshooting ENWW Downloa
243. inux 11 online help 2 operating systems supported 10 preconfiguration 11 settings 12 UNIX 11 Update Now 11 Web sites 10 Printer Job Language PJL commands 250 Printing submenu 266 processing messages 216 processor 4 protocols disabling 26 PS Defer Media 255 PS emulation driver 10 PS error pages 267 PS font list page 290 Q quality blurred 248 curled paper 245 defect examples 238 dropouts 241 garbled text 195 gray background 242 light print 240 lines 242 loose toner 243 media troubleshooting 238 misformed characters 244 random image repetition 248 repeating defects 244 resolution settings 4 270 scattered lines 247 settings 268 skewed pages 245 specks 241 tire tracks 247 toner smear 243 white lines 246 white spots 247 wrinkled paper 246 R RAM disk errors 216 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com settings 258 274 random image repetition troubleshooting 248 Ready light 8 rear output bin See face up bin recycling print cartridges 47 registration roller cleaning 48 registration unit removing and replacing 134 registration setting 268 regulatory statements 387 removing parts 500 sheet feeder drive PCA 186 500 sheet feeder drive unit 182 500 sheet feeder front cover 169 500 sheet feeder left cover 170 500 sheet feeder left front cover 170 500 sheet feeder lifter drive unit 180 500 sheet feeder paper pickup unit 176 500 sheet feeder pick
244. ission errors 206 buffer overflow errors 205 configuration page 283 connecting to a network 27 critical errors 210 documentation 2 HP Web Jetadmin 14 LEDs 291 models including 3 settings 275 troubleshooting 299 HP Jetdirect print server part numbers 312 HP Printer Utility Macintosh 13 HP supplies benefits of 42 control panel messages 212 HP Technical Training 312 HP Toner Cleaning Cloth 49 HP Web Jetadmin downloading 14 network configuration 24 supplies status 43 l I O submenu 275 image formation laser scanner operations 55 sequence of operations 52 system operations 59 image transfer stage 61 inflate failure 212 Information menu 264 information pages configuration 279 283 file directory 288 HP Jetdirect 283 paper handling configuration 284 PCL font list 289 PS font list 290 supplies status 285 usage 286 Information tab embedded Web server 281 initializing NVRAM 293 input trays See trays install black cartridge message 213 installation box contents 20 CompactFlash cards 35 enabling memory 40 guides 44 Macintosh direct connection 29 Macintosh direct connections 13 Macintosh network software 13 memory 30 network connections 27 parallel port connecting 23 print cartridge 44 screws 66 site requirements 22 USB port connecting 23 verifying for CompactFlash cards 39 verifying for DIMMs 34 Windows direct connection 28 See also replacing parts insufficient memory errors 204 213 interf
245. l and Resetter Printer at http printer1 blogspot com 3 Remove the connector cover callout 3 g P Figure 5 133 Removing the high voltage power supply 2 of 17 4 _Unhook two claws callout 4 and remove the paper feed unit callout 5 Figure 5 134 Removing the high voltage power supply 3 of 17 ENWW Printed circuit assemblies PCAs 143 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Use a flatblade screwdriver to disconnect one connector callout 6 sil Q Hint Itis easier to disconnect the connector with the paper guide removed B NOTE The connector release is on the left side of the connector Push the connector release when disconnecting the connector Figure 5 135 Removing the high voltage power supply 4 of 17 At the back of the printer pull the plastic cover toward you callout 7 and unhook two springs callout 8 Flex the plastic cover by pressing the two sides inward and remove it from the back of the printer Figure 5 136 Removing the high voltage power supply 5 of 17 144 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Remove the registration unit See Registration unit on page 134 8 From the back of the printer unhook the front claw callout 9 on the left side of the printer EA NOTE This claw is the one closest to you ln y BED Figure 5 137 Remo
246. l is used to print jobs ENABLED causes PS to defer to the HP paper handling model DISABLED uses the PS paper handling model SIZE TYPE PROMPT Use this menu item to control whether the tray configuration message and its prompts are shown whenever a tray is opened and closed These prompts instruct you to set the type or size if the tray is configured for a type or size other than the type or size that is loaded in the tray SLEEP DELAY 1 MINUTE Sets how long the printer remains idle before it enters Sleep mode 15 MINUTES Sleep mode does the following 30 MINUTES e Minimizes the amount of power that the printer consumes 45 MINUTES when it is idle 60 MINUTES e Reduces wear on electronic components in the printer turns off the display backlight but the display is still 90 MINUTES readable 2 HOURS The printer automatically comes out of Sleep mode when you send a print job press a printer control panel button open a 4 HOURS tray or open the top cover The default setting is 60 MINUTES WAKE TIME MONDAY Sets a wake up time for the printer to warm up and calibrate each day The default for each day is OFF If you set a wake TUESDAY time HP recommends setting an extended sleep delay time period so that the printer will not return to sleep mode soon WEDNESDAY after waking THURSDAY FRIDAY SATURDAY SUNDAY PERSONALITY AUTO Selects the default printer language personality The possible values are determined by which valid languages are
247. l parts list continued Part number Description Table and page RU5 2589 000CN Spring compression Internal components 2 of 3 on page 323 RU5 2591 000CN Spring tension Internal components 2 of 3 on page 323 RU5 2596 000CN RU5 2630 000CN RU5 2632 000CN Spring torsion Spring compression Spring tension Internal components 1 of 3 on page 321 Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 RU5 2633 000CN Spring compression Internal components 3 of 3 on page 325 RU5 2644 000CN RU5 2651 000CN Spring tension Spring tension Internal components 2 of 3 on page 323 Internal components 3 of 3 on page 325 VS1 7258 007CN Connector drawer Internal components 1 of 3 on page 321 VS1 7258 007CN Connector drawer Internal components 2 of 3 on page 323 WG8 5624 000CN IC photo interrupter Duplexer on page 355 WG8 5696 000CN Photointerruptor Cassette tray 2 paper pickup assembly on page 339 WG8 5696 000CN Photo interrupter TLP1243 500 sheet feeder paper pickup assembly on page 347 Numerical parts list 375 Download Service Manual and Resetter Printer at http printer1 blogspot com 376 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com A Printer
248. lacement parts configuration Guidelines for using paper e Printing special pages e Data collection e General paper path troubleshooting e Common causes of jams e Jam locations e Clearing jams e Troubleshooting print quality problems Interface troubleshooting e Changing printer control panel configuration settings Using the control panel menus e Show Me How menu ry Retrieve Job menu e Information menu e Paper Handling menu e Configure Device menu ENWW 189 Download Service Manual and Resetter Printer at http printer1 blogspot com e Diagnostics menu e Service menu e Tools for troubleshooting e Diagnostics e Printer resets e Test pages e Troubleshooting network printing problems e Troubleshooting common Windows problems e Troubleshooting common Macintosh problems e Troubleshooting Linux problems e Troubleshooting common PostScript problems 190 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Introduction The information in this troubleshooting chapter is presented with the assumption that the reader has a basic understanding of the laser printing process Explanations of each mechanical assembly printer systems and the basic theory of operation are provided in chapter 5 Do not perform any of these troubleshooting processes without fully understanding the function of each mechanism
249. lass B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA August 16 2005 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000
250. leep 60 minutes 30 minutes for the HP LaserJet 5200L Recovery time from Sleep to start of printing 18 seconds Maximum heat dissipation for all models in Ready Mode 93 BTU per hour Power consumption specifications 379 Download Service Manual and Resetter Printer at http printer1 blogspot com Acoustic specifications Table A 3 Sound power and pressure level Sound power level Declared per ISO 9296 Printing Lwaa 6 84 Bels A 68 4 dB A Ready Essentially inaudible Sound pressure level Declared per ISO 9296 Printing Loam 54 dB A Ready Loam 31 dB A 1 Values subject to change See www hp com support j5200 for current information 2 Print speed is 35 ppm 380 AppendixA Printer specifications ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Operating environment specifications Table A 4 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 10 to 27 C 50 to 81 F Humidity 20 to 60 relative humidity RH 10 to 70 RH Altitude Not applicable 0 to 2 600 m 0 to 8 530 ft Ex NOTE These values are subject to change ENWW Operating environment specifications 381 Download Service Manual and Resetter Printer at http printer1 blogspot com 382 Appendix A Printer specifications ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com B Product warr
251. lick OK 40 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Maintenance ry Managing supplies e Replacing supplies and parts e Cleaning the printer ENWW 41 Download Service Manual and Resetter Printer at http printer1 blogspot com Managing supplies Using storing and monitoring the print cartridge can help ensure high quality printer output Approximate print cartridge replacement intervals Print cartridge Page count Approximate time period Black 12 000 pages 6 months 1 Approximate life is based on 2 000 pages per month 2 Approximate average A4 letter size page count based on approximately 5 coverage To order supplies online go to www hp com support j5200 or www hp com support Ij5200L Managing the print cartridge Print cartridge life expectancy The average cartridge yield is 12 000 pages in accordance with ISO IEC 19752 Actual cartridge yield depends on specific use CAUTION Hewlett Packard does not recommend full time use of EconoMode If EconoMode is used consistently to print media with less than 5 toner coverage the toner supply might outlast the mechanical parts in the print cartridge Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes
252. load Service Manual and Resetter Printer at http printer1 blogspot com Table 7 12 Fuser Description Part number Fuser assembly 110V 127V RM1 2522 000CN Fuser assembly 220V 240V RM1 2524 000CN ENWW Fuser 335 Download Service Manual and Resetter Printer at http printer1 blogspot com Cassette tray 2 Figure 7 11 Cassette tray 2 ENWW 336 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 13 Cassette tray 2 Description Part number Cassette 250 sheet RM1 2479 000CN Separation holder assembly RM1 2546 000CN ENWW Cassette tray 2 337 Download Service Manual and Resetter Printer at http printer1 blogspot com Cassette tray 2 paper pickup assembly paper pickup assembly Figure 7 12 Cassette tray 2 ENWW 338 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 14 Cassette tray 2 paper pickup assembly Ref Description Part number Qty 1 Paper pickup assembly cassette RM1 2530 000CN 1 2 Paper pickup roller assembly cassette RM1 0731 030CN 1 3 Photointerruptor WG8 5696 000CN 1 4 Cover sensor 250 sheet cassette RC1 7080 000CN 1 5 Lever paper sensor 250 sheet cassette RC1 7410 000CN 1 ENWW Cassette tray 2 paper pickup assembly 339 Download Service Manual and Resetter Print
253. lows you to select default page orientation as LANDSCAPE or PORTRAIT B NOTE Itis best to set the page orientation in the program or printer driver Program and printer driver settings override control panel settings FONT SOURCE Allows you to select the font source as INTERNAL CARD SLOT 1 or 2 or EIO DISK FONT NUMBER The printer assigns a number to each font and lists the numbers on the PCL Font List The font number appears in the Font column of the printout The range is 0 to 999 FONT PITCH Selects the font pitch This item might not appear depending on the font selected The range is 0 44 to 99 99 SYMBOL SET Selects any one of several available symbol sets at the printer control panel A symbol set is a unique grouping of Configure Device menu 267 Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation all the characters in a font PC 8 or PC 850 is recommended for line draw characters APPEND CR TO LF Select YES to append a carriage return to each line feed that the printer encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code Use this option to append the required carriage return to each line feed SUPPRESS BLANK PAGES When generating your own PCL extra form feeds are included that would cause one or more blank pages to be printed Select Y
254. lvedessuedet 22 Figure 2 4 Parallel configuration 0 02 cecccnecceeetedenecceeenecensdeaeeeedendieaeennedscdaceeseduuendeceqendecnaenereednadeesenedensaaaedeneeen 23 Figure 2 5 Connecting the USB Cable senssa naain AAEE ANAR E RAA 24 Figure 3 1 Cleaming he Pier 32 5 ciccsesecaiiive iana E de 48 Figure4 1 Engine control Systemi wis c02 decisis das linseed EEEREN EEEE EEEE 52 Figure 4 2 Power on SEQUENCE ccceceeeee eee ee ente eee teen eter tenn a eee e ete eeaa dee ee eee eaaeeeeeeeeaaeeeeeeeeaeesseeiiaeeeseeeenaes 53 Figure 4 3 Motors fans and solenoids 1 Of 2 eee eeeeeeee eee e reece ee ee eee eeeeeeeeeeeeeeeeeeeaaeeeeeeseeeeeeeeseeenaeeees 53 Figure 4 4 Motors fans and solenoids 2 Of 2 eee cceeeceeeeeeeeee eter eeeeee ee ee eee te eeeeaeeeeeeteceeaaeeeeeeseeeaeeeeeenenaeeees 54 Figure 4 5 Laser SCanner System 2s ciiistesctetiace sted ernaissie tinal et en addeet EEEE EEEE ean ERREA EEEE 55 Figure 4 6 Pickup and feed SyStem 0 0 0 ccceeeee reece etree tennessee eteneeeee seer teeeaaeeeeseeeeeaaeeeeteeeeesnenieeeeeseenaees 57 Figure 4 7 Cassette tray 2 pickup mechanism 0 00 0 eee cee eete eee eeete eee eeeeae eee eeeeaaeeeeeeeaaaeeeeseeaeeeeeeeiaeeeeeeeaaes 58 Figure 4 8 Image formation system seeren anniina ARANA ARTEAN NEERA ddvsudizaeactlevdanagecdauelaceep neues 59 Figure 4 9 Image formation process 00 000 cee eer niniin etini ninine NiE eee eee ENNER AAAA Ta 60 Figure 4 10 Primary charging oesesiis
255. m Table 7 9 Face up delivery assembly Ref Description Part number Qty 1 Face up delivery assembly RM1 2492 000CN 1 ENWW Face up delivery assembly 329 Download Service Manual and Resetter Printer at http printer1 blogspot com Face down delivery assembly oo eK oy 2 e Figure 7 8 Face down delivery assembly ENWW 330 Chapter 7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 10 Face down delivery assembly Ref Description Part number Qty 1 Face down delivery assembly RM1 2490 000CN 1 ENWW Face down delivery assembly 331 Download Service Manual and Resetter Printer at http printer1 blogspot com PCAs Figure 7 9 PCA assembly ENWW 332 Chapter7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 11 PCA assembly Ref Description 1 DC controller PCA assembly 2 High voltage PCA assembly 110V 127V 2 High voltage PCA assembly 220V 240V 3 Low voltage PCA assembly 110V 127V 3 Low voltage PCA assembly 220V 240V ENWW Part number RM1 4098 000CN RM1 2957 000CN RM1 2958 000CN RM1 2926 000CN RM1 2951 O00CN PCAs 333 Download Service Manual and Resetter Printer at http printer1 blogspot com Fuser Figure 7 10 Fuser ENWW 334 Chapter 7 Parts and diagrams Down
256. main motor 5 of 9 EA NOTE The spring callout 13 might fall out when you remove the drive plate Figure 5 102 Removing the main motor 6 of 9 ENWW Internal assemblies 123 Download Service Manual and Resetter Printer at http printer1 blogspot com 8 Remove three screws callout 14 and the main motor callout 15 Figure 5 103 Removing the main motor 7 of 9 Q Hint Make sure to place the spring callout 16 in the correct position when you reassemble the 3 gt drive plate Figure 5 104 Removing the main motor 8 of 9 sls Q Hint When you reinstall the main motor make sure to hold the spring callout 17 in the correct 3 gt position 124 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 5 105 Removing the main motor 9 of 9 Fuser motor 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 e Top cover See Top cover on page 89 e Left cover See Left cover on page 92 2 Disconnect one connector callout 1 and remove three screws callout 2 ENWW Internal assemblies 125 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Remove the fuser motor callout 3 Figure 5 106 Removing the fuser motor Mai
257. marks of the United States Environmental Protection Agency Table of contents 1 Product information Quick access to printer information cccceccecceeee eee eetee cece eeaaeaaecaeeceeeeeeeeeeesecsacccaceecaeeeeseeeeeeereeeeess 2 Printers ata Ol ANC eee eaves canes cca eenedeg anae NEEE o endsssues a AAA NAELAPEA TrA AALi a Nrt aiana 3 HP LaserJet 5200 Series printers ccc cccceccecceeee cee cee eee ee eee tee tee aaeaaeaaeeaeeeseeeeeeeeeteeeeeees 3 Featurescat a Glan Ce uhreina E dseadaa A A ddan aeed atts 4 Walkaround sssini covicnccanienanwnddentecantadcaanahaneedeanusdanasd ann aaa cana cotuaddarsapadudadanreuaaaadeassdeanasdecauancutanntadsaacedens 6 Control panel OVEMVIOW sissiscsceccieeiadalecsnaaaaddenncanndadaenvaaiebaentlsina dds ganda cdeausvamauaaslinaneadaetvanaaedelsasaacdebeanaaedeess 8 Printer SoftWare 5 con ceccsas sien tecviasagevincsins a a a aa N enecexduaaa anaaudaaauaasacedd detec geedevatvabadedes 10 Printer drivers yndda aa a aa A aaa aaa aaa aaa 10 Driver AUtOCOMPQUIALION ssie A ET ENE 10 Update NOW s cstecekscereas ecec cadence a E a E a A a Eiai 11 HP Driver Preconfiguration s eeeeeeesieeeeererrrrieeeerinrrrenenninnnnaaaitinnanaadnnnnannnaaaaa 11 Additional Grivens atecsisciauiessavaiadtavandee cade nedecets deagtasevs a AE E ETE E E 11 Opening the printer drivers ccccceeeecceeceeeee eee ee eee eeeteeeeeceeeaaeaaaeaaeceeeeeeeeeeeeeeeeteeteneennes 12 Software fo
258. mation about installation and setup see the printer getting started guide If you cannot find solutions to printer problems in this guide go to www hp com support j5200 Factors that affect printer performance Several factors affect the time it takes to print a job A 192 Chapter Maximum printer speed measured in pages per minute ppm The use of special paper such as transparencies heavy paper and custom size paper Printer processing and download time The complexity and size of graphics The speed of the computer that you are using The USB connection The printer I O configuration The amount of printer memory that is installed The network operating system and configuration if applicable Printer personality PCL or PS NOTE Although additional printer memory can resolve memory problems improve how the printer handles complex graphics and improve download times it cannot increase maximum printer speed ppm 6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting flowchart If the printer is not responding correctly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions B NOTE Macintosh users For more troubleshooting information see Troubleshooting common Macintosh problems on page 301 Step 1 Does READY appear on the control panel display Y
259. mples in the following table to define print quality problem and then see the corresponding reference pages to troubleshoot These examples identify the most common print quality problems 238 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Aa gt Cc Aa Ce Aa Ce Aa Ce Aa Ce AaBbCc AaBbCc AaBbCeE AaBDCC AaBDbCC ABD AaBbCc AQaBbCc AaBbCc AaBboCc See Light print partial See Light print entire Specks on page 241 See Specks See Dropouts page on page 240 Page on page 240 on page 241 on page 241 AABDCC dBbCa AaBbCc AaBbCc AabbCc cBkI gt d AaBbCc AaBhCc AaBbCc ciBLIoG AaBbCc AaBhCc AaBbCc a ciBk gt G AaBbCc AaBkCc ANBDCc cIBLIlG AaBbCc AaBbCc See Dropouts See Dropouts See Lines See Gray background See Toner smear on page 241 on page 241 on page 242 on page 242 on page 243 AaBboCc AaBbCo AaBoCc ABoCo faeces AaBbCc AaBbCc AQBoR i A AaBbCc i PO a ACB AaBoCc AaBbCc AaBoCc ABoCo AaBbCc AaBbCc AaBbCc A8be See Loose toner on page 243 See Repeating defects on page 244 See Repeating image See Misformed on page 244 characters on page 244 See Page skew on page 245 See Curl or wave AaBbCc See Wrinkles or See Vertical white
260. n fan A NOTE You do not need to remove the cartridge door unit to remove the main fan 1 Remove the following components Right cover See Right cover on page 86 Formatter See Formatter on page 76 Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 Face up bin See Face up bin on page 87 Top cover See Top cover on page 89 Right lower cover See Right lower cover on page 97 Left cover See Left cover on page 92 Transfer roller See Transfer roller on page 135 Low voltage power supply See Low voltage power supply PCA on page 151 126 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Release the tab callout 1 and release the ferrite block callout 2 from the plastic holder callout 3 Ey NOTE The low voltage power supply must be removed when removing the main fan 4 a A m Figure 5 107 Removing the main fan 1 of 5 3 Release all of the cables callout 4 from two cable guides callout 5 and disconnect one connector callout 6 Figure 5 108 Removing the main fan 2 of 5 ENWW Internal assemblies 127 Download Service Manual and Resetter Printer at http printer1 blogspot com Using a flatblade screwdriver unhook two claws callout 7 Holding them together remove the fan duct callout 8 and the main fan callout 9 a m Naa a A Figure 5
261. n notes or late breaking readme files on the printer CD or the flyer that came in the printer box for help To remove software from Macintosh operating systems To remove the software from a Macintosh computer drag the PPD files to the trash can Software for networks For a summary of available HP network installation and configuration software solutions see the HP Jetdirect Embedded Print Server Administrator s Guide You can find this guide on the printer CD HP Web Jetadmin EZ NOTE HP Web Jetadmin is not available for the HP LaserJet 5200L HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server any client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host UNIX For HP UX and Solaris networks go to www hp com support net_printing to download the HP Jetdirect printer installer for UNIX 14 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Linux For information go to www hp com go linuxprinting Utilities The printer is eq
262. ner 50 cleaning stage image formation operations 62 clearable warnings settings 256 272 clock errors 202 211 clock setting 282 clothing removing toner from 49 cold reset 293 colored paper specifications 221 communication troubleshooting 250 CompactFlash cards errors 210 fonts 4 installing 35 removing 77 slots included 3 verifying installation 39 configuration page not printing troubleshooting 193 configurations features 3 Configure Device menu 266 connecting networks 27 parallel port 23 USB port 23 control panel access denied message 210 buttons 8 cold reset 293 Configure Device menu 266 Diagnostics menu 277 I O submenu 275 Information menu 264 language settings 259 274 lights 8 locating 6 menus using 261 message types 201 messages numerical list 202 messages settings for 256 272 Paper Handling menu 265 Print Quality submenu 268 Printing submenu 266 removing 108 Resets submenu 276 394 Index Retrieve Job menu 263 Service menu 278 296 settings changing 253 Show Me How menu 262 supplies status checking 43 System Setup submenu 271 troubleshooting 193 control panel overlay part numbers 314 replacing 84 copies default number of 266 Courier font settings 267 covers 500 sheet feeder front removing 169 500 sheet feeder left front removing 170 500 sheet feeder left removing 170 500 sheet feeder part numbers 342 500 sheet feeder rear dust removing 175 500 sheet feeder right front removin
263. ng unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing large quantities of media make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide which is available for download at http www hp com support ljpaperguide Always test paper before buying large quantities AN CAUTION Using media that does not meet HP specifications can cause problems for the printer requiring repair This repair is not covered by the HP warranty or service agreements Supported media sizes EA NOTE The 500 sheet input tray tray 3 and duplexer are not available for the HP LaserJet 5200L NOTE Auto duplexing is only supported for media weights of 60 to 120 g m 16 to 32 Ib Media size Dimensions Tray 1 Tray 2 and Auto duplex Manual duplex Letter 216 x 279 mm 8 5 x 11 in YW 60 to 199 g m 16 to 53 Ib Letter R 279 x 216 mm 11 x 8 5 in Va A4 211 x 297 mm 8 3 x 11 7 in Va A4 R 297 x211 mm 11 7 x 8 3 in Y Legal 216 x 356 mm 8 5 x 14 in Y Executive 185 x 267 mm 7 3 x 10 5 in va Executive JIS 216x330 mm 8 5x13in yf WANNAN SENSES NYS NI SEN SENY SENS NINN NEN SENN A5 147 x 211 mm 5 8 x 8 3 in Y B5 JIS 183 x 257 mm 7 2 x 10 1 in VA 16 Chapter 1 Product information ENWW Download Service Manual and Resetter Printer at http printer1 blogspot c
264. nnect it and then try a print job that you know works If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new cable The printer is on a network or sharing device and is not Disconnect the printer from the network and use a parallel or receiving a clear signal USB cable to attach it directly to a computer Print a job that you know works ENWW Solving general printing problems 199 Download Service Manual and Resetter Printer at http printer1 blogspot com The printer prints but the text is wrong garbled or incomplete Cause The wrong driver was selected in the software Solution Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected The software program is malfunctioning Try printing a job from another program The printer does not respond when you select Print in the software Cause The printer is out of media Solution Add media The printer might be in the manual feed mode The cable between the computer and the printer is not connected correctly Change the printer from manual feed mode Disconnect and reconnect the cable The printer cable is defective To check the cable attach it to another computer and print a job that you know works Try using a different cable The wrong printer was selected in the software The printer might have a jam The
265. nstalled The printer returns to the Ready state after approximately 10 seconds No action necessary GENUINE HP SUPPLIES DESIGNED FOR lt PROD gt alternates with Ready This genuine HP supply was not designed for this printer and is not supported The printer can use it but print quality might be affected Replace this supply with a genuine HP supply that is designed for this printer Incorrect The PIN number is incorrect Contact the network administrator INFLATE FAILURE An error has occurred during a firmware upgrade Reinstall the firmware Initializing This message appears when the printer is turned on No action necessary Initializing permanent storage This message appears when the printer is turned on No action necessary 212 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel message INSERT OR CLOSE TRAY XX Description A tray is open and the printer is trying to print from another tray Recommended action Close the tray indicated so that printing can continue INSTALL BLACK CARTRIDGE INSTALL FUSER For help press The print cartridge is not installed correctly The fuser is either not installed or not correctly installed in the printer 1 Press W to see step by step information 2 Open the top cover 3 Install the print cartridge 4 Close the top co
266. nt cartridge and the printer message says the cartridge is non HP HP will help determine if the product is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Checking supply levels You can check the toner supply level by using the control panel HP Web Jetadmin not available for the HP LaserJet 5200L or the embedded Web server not available for the HP LaserJet 5200L To check supplies by using the control panel 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT SUPPLIES STATUS and then press v To check supplies by using HP Web Jetadmin 1 In HP Web Jetadmin select PRINTER and then press v 2 The supplies status page displays the print cartridge information To check supplies using the embedded Web server 1 Ina Web browser type the IP address for the printer home page 2 Onthe left side of the computer screen click Supplies Status The supplies status page displays the print cartridge information ENWW Managing supplies 43 Download Service Manual and Resetter Printer at http printer1 blogspot com Replacing supplies and parts Carefully follow the guideline
267. nter at http printer1 blogspot com Control panel message Description Recommended action 3 Remove the CompactFlash card from the indicated slot and replace it with a new card 4 Press to exit Checking paper path The engine is turning the rollers to check for jams No action necessary Checking printer The engine is performing an internal test No action necessary CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press Y The printer encountered a request for a personality that did not exist in the printer The job is cancelled and no pages are printed 1 Press to continue 2 Try a different driver Cleaning Page Error Open Rear bin The rear door was closed when creating a process page or cleaning page No action necessary Cleaning The printer is processing the cleaning page No action necessary Clearing event log Clearing paper path This message appears while the event log is cleared The printer then returns to the SERVICE menu The printer jammed or detected misplaced media The printer is attempting to eject these pages No action necessary No action necessary CLOSE REAR BIN The rear door is open after creating a cleaning page Close the rear door CLOSE TOP COVER AND FRONT DOOR CODE CRC ERROR The top cover and front door need to be closed An error has occurred during a firmware upgrade
268. o the arm callout 19 Ba Figure 5 119 Removing the sub fan 8 of 8 ENWW Internal assemblies 133 Download Service Manual and Resetter Printer at http printer1 blogspot com Registration unit 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 2 Open the print cartridge door 3 Unhook one claw callout 1 and remove the guide callout 2 and the gear cover callout 3 T Hint Pop the guide and the gear cover from the top and slide them toward you Su Figure 5 120 Removing the registration unit 1 of 2 4 Remove two screws callout 4 134 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Lift up the registration unit callout 5 and remove it Ba Figure 5 121 Removing the registration unit 2 of 2 B NOTE When you reinstall it make sure that the metal tabs on the back underneath side are seated correctly in the back of the registration unit Transfer roller 1 Open the print cartridge door ENWW Internal assemblies 135 Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Using a flatblade screwdriver lift up the transfer roller callout 1 on the left side of the printer and slide it to the lef
269. o enable writing to the RAM disk memory use HP Web Jetadmin to turn off write protection 2 To delete this message press Y See HP Web Jetadmin on page 14 for more information RAM DISK X Initializing alternates with DO NOT POWER OFF Ready lt IP Address gt The new RAM disk installed in slot X is initializing The printer is online and ready for data and no status or device attendance messages are pending No action necessary To disable the feature 1 Press Menu 2 Use W to scroll to CONFIGURE DEVICE 3 Use W to scroll to SYSTEM SETUP 4 Use W to scroll to SHOW ADDRESS 5 Use W to scroll to OFF 6 Press v to select and save the option Receiving upgrade REINSERT DUPLEXER A firmware upgrade is in progress The duplexer is not installed or is not installed correctly Do not turn the printer off until the printer returns to Ready 1 Turn the printer off 2 Remove the duplexer and then reinstall it 3 Turn the printer on REPLACE BLACK CARTRIDGE alternates with lt current status message gt ENWW The print cartridge is nearing the end of its useful life and the CARTRIDGE OUT setting is set to CONTINUE If CARTRIDGE OUT is set to STOP the message becomes an error and printing will not continue until CARTRIDGE OUT is set to CONTINUE 1 Press W to see step by step information 2 Order HP part number Q7516 67901 Control panel messages 217 Do
270. o not pull directly on the wires to disconnect them Always pull on the plastic body of a connector to avoid damaging the connector wires Types of screws Illustration Description Size Part number Use Screw with washer M3xX8 XA9 1420 000CN Used to secure metal components to metal components for example a ground wire to the frame Screw RS M3X6 XA9 1499 000CN Used to secure metal to metal M3X10 c Screw tapping M3X6 XA9 1503 000CN 3 Screw M3xX8 XA9 1686 000CN Screw P M3X8 XB4 5300 807CN Screw tapping truss M4X10 XB4 7401 005CN Used to secure OS head anything to plastic 6mm 8mm 10mm M3 M4 S lp O Service approach Printer repair normally begins by using the printer internal diagnostics and the following two step process 1 Isolate the problem to the major system for example the network or server or the printer 2 Troubleshoot the problem by using the procedures in chapter 6 After you locate a faulty part the printer can usually be repaired at the assembly level by replacing FRUs Some mechanical assemblies might need to be repaired at the subassembly level Hewlett Packard Company does not support replacement of components on the printed circuit assembles ENWW Removal and replacement strategy 67 Download Service Manual and Resetter Printer at http printer1 blogspot com Before performing service A WARNING Turn the printer off wait 5 seconds and then remove the
271. o print from another tray or Press for help 1 Press W to see step by step information 2 To print second side of the two sided print job load the output stack into tray 1 with the printed side down 3 Press Y to continue MEM TEST FAILURE REPLACE DIMM 1 The memory DIMM has failed Install a supported memory DIMM See Installing printer memory on page 30 No job to cancel The Stop button was pressed but there is no job or buffered data to cancel The message appears for approximately two seconds No action necessary No stored jobs There are no jobs to retrieve in the RETRIEVE JOB menu No action necessary NON HP SUPPLY IN USE alternates with Ready A non HP supply is currently installed but Y was pressed to override the message If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty NON HP SUPPLY INSTALLED alternates with For help press A new non HP supply has been installed This message appears until an HP supply is installed or you press If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press V 214 Chapter6 Troubleshooting ENWW Downloa
272. ob for which they were generated To set the clearable warnings 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight CLEARABLE WARNINGS and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu 256 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Auto continue You can determine printer behavior when the system generates an auto continuable error ON is the default setting e Select ON if you want an error message to appear for 10 seconds before the printer automatically continues to print e Select OFF to pause printing any time an error message appears and until you press v To set auto continue 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight AUTO CONTINUE and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Cartridge low The printer has two options for reporting that print cartridge life is low CONTINUE is the default value e Select CONTINUE to allow the printer to continue printing while a warning appears and until the print cartridge is replaced e Select STOP if you want the printer to pause printing until
273. ogspot com Paper Handling menu If paper handling settings are correctly configured at the printer control panel you can print by selecting the type and size of media in the program or the printer driver For more information about supported media types and sizes see Selecting print media on page 16 Some items on this menu such as duplex and manual feed are available in the program or the printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings For more information see Printer drivers on page 10 Item Values Explanation TRAY 1 SIZE List of available media Use this item to set the value to correspond with the media size sizes for tray 1 that is currently loaded in tray 1 See Selecting print media on page 16 for a list of available sizes The default setting is ANY SIZE ANY SIZE If both the type and size for tray 1 are set to ANY the printer will pull media from tray 1 first if media is loaded in the tray A size other than ANY SIZE The printer does not pull from this tray unless the type or size of the print job matches the type and size that is loaded in this tray TRAY 1 TYPE List of available media Use this item to set the value to correspond with the type of types for tray 1 media that is currently loaded in tray 1 See Selecting print media on page 16 for a list of available types The default setting is ANY TYPE ANY TYPE If both the type and
274. om S Postcard JIS D Postcard JIS 100 x 148 mm 3 94 x 5 83 in 148 x 200 mm 5 83 x 7 87 in Envelope 10 105 x 241 mm 4 13 x 9 5 in Envelope Monarch 98 x 191 mm 3 87 x 7 5 in Media size Dimensions Tray 1 Tray 2 and Auto duplex Manual duplex Tray 3 11x17 279 x 432 mm 11 x 17 in vA Y va Y A3 297 x 419 mm 11 7 x 16 5 in Y v Y Y B4 JIS 257 x 363 mm 10 1 x 14 3 in 4 4 Y Y 8K 269 x 391 mm 10 6 x 15 4 in Y Y Y v 8K 259 x 368 mm 10 2 x 14 5 in Y Y v Y 8K 273 x 394 mm 10 75 x 15 5 in Y Y v Y 16K 184 x 260 mm 7 24 x 10 24 in Y 4 Y Y 16K 195 x 270 mm 7 68 x 10 63 in Y Y v Y 16K 273 x 197 mm 10 75 x 7 75 in Y Y v Y Statement 140 x 216 mm 5 5 x 8 5 in Y YW YW 12x 18 305 x 457 mm 12 x 18 in YW YW AG 105 x 148 mm 4 14 x 5 83 in Y v RA3 305 x 430 mm 12 x 16 93 in vA Y B6 128 x 182 mm 5 1 x 7 2 in vA Y 4 4 4 4 4 4 Envelope C5 162 x 229 mm 6 38 x 9 in Y Envelope DL 110 x 220 mm 4 33 x 8 66 in Y Envelope B5 176 x 250 mm 6 93 x 9 84 in Y Custom Y ENWW Selecting print media 17 Download Service Manual and Resetter Printer at http printer1 blogspot com Supported media types EA NOTE The 500 sheet input tray tray 3 and duplexer are not available for the HP LaserJet 5200L Media type Weight Tray 2 and Automatic Manual duplex Tray 3 duplex Plain 60 to 199 g m 16 to 53 Ib Y Plain 60 to 120 g m 16 to
275. on page 323 RC1 7286 000CN RC1 7288 000CN RC1 7289 000CN Guide cartridge lower right Stopper link Link tag Internal components 3 of 3 on page 325 Internal components 2 of 3 on page 323 Internal components 3 of 3 on page 325 RC1 7294 000CN Link tag lock Internal components 3 of 3 on page 325 RC1 7379 000CN RC1 7380 000CN Guide duplexer left Guide duplexer right Internal components 3 of 3 on page 325 Internal components 3 of 3 on page 325 RC1 7403 000CN Plate fuser swing Internal components 2 of 3 on page 323 RC1 7405 000CN Lever fuser release 370 Chapter 7 Parts and diagrams Internal components 2 of 3 on page 323 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com ENWW Table 7 27 Numerical parts list continued Part number Description Table and page RC1 7406 000CN Lever fuser release Internal components 2 of 3 on page 323 RC1 7408 000CN Lever paper delivery release Internal components 2 of 3 on page 323 RC1 7410 000CN RC1 7434 000CN RC1 7451 000CN Lever paper sensor 250 sheet cassette Holder fan Lever shutter Cassette tray 2 paper pickup assembly on page 339 Internal components 3 of 3 on page 325 Internal components 3 of 3 on page 325 RC1 7452 000CN Cover shutter lever
276. onfiguration page does not print A blank page prints A message other than READY or PRINTING CONFIGURATION appears on the control panel display e Check that all trays are correctly e Check that the sealing tape does e Go to Control panel messages loaded adjusted and installed in not remain on the print cartridge on page 202 the printer See the getting started guide or the instructions that came with the print e Using the computer check the print cartridge queue or print spooler to see if the printer has been paused If there e The print cartridge might be empty are problems with the current print Install a new print cartridge job or if the printer is paused a configuration page will not print Press Stop and try step 2 in the troubleshooting flowchart again Step 3 Can you print from a program YES gt Go to step 4 Nov The job will not print A PS error page or list of commands prints If the job will not print and a message appears on the printer control e panel display see Control panel messages on page 202 Using the computer check to see if the printer has been paused Press Stop to continue If the printer is on a network check that you are printing to the correct printer To verify that it is not a network problem connect the computer e directly to the printer with a parallel or USB cable change the port to LPT1 and try to print Check the interface cable connections or t
277. ons 380 activation print cartridge 63 after service checklist 68 Apple Macintosh See Macintosh AppleTalk disabling 26 Attention light 8 auto continue settings 257 273 autoconfiguration drivers 10 AUTOEXEC BAT 250 B before service checklist 68 bins output capacity 3 curled paper troubleshooting 198 face up removing 87 full message 210 218 jams clearing 233 locating 6 7 paper handling configuration page 284 blank pages troubleshooting 199 blurred print troubleshooting 248 box contents 20 buffer overflow errors EIO 204 parallel 205 scan 209 USB 205 buttons control panel 8 c cables part numbers 312 Canadian DOC regulations 390 cartridge door unit removing 100 cartridge area jams clearing 231 cartridges activation 63 detection operations 52 EconoMode 270 HP 212 image formation operations 59 install message 213 low settings for 257 273 memory errors 202 non HP control panel messages 202 214 219 non HP policy on 42 operations 63 order message 215 ordering 42 out settings for 257 273 part numbers 312 recycling 47 replace message 217 replacement intervals 42 replacing 44 status page 285 status checking 43 storing 42 cassette See tray 2 cassette paper pickup unit removing and replacing 113 characters misformed 244 class schedules 312 cleaning manual 49 paper path 49 Index 393 Download Service Manual and Resetter Printer at http printer1 blogspot com rollers 48 spilled to
278. or Macintosh computers use the HP Printer Utility to change the tray priority The configured size does not match the size of the media in Use the control panel to change the configured size to match the tray the size of the media in the tray Also change the media size window on front upper right of the tray Tray 2 or tray 3 Make sure that the media size dial matches the media in the tray Printer does not pull media from the tray Cause Solution The tray is empty Load media in the tray The paper guides are set incorrectly Set the paper guides For tray 2 and tray 3 make sure that the leading edge of the paper stack is even Paper curls when it exits the printer Cause Solution The paper curls when it enters the top output bin Open the rear output bin to use a straight path through the printer Turn over the stack of paper Reduce the fusing temperature to reduce the curl See Print Quality submenu on page 268 First sheet of media jams in the print cartridge area Cause Solution A combination of high humidity and high temperature exists Adjust the printer for high humidity and high temperature conditions 198 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Print job is extremely slow Cause Solution The job might be very complex Reduce the complexity of the page or try adjusting the print quality setting
279. or legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion might not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 384 Appendix B Product warranty ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Availability of support and service Around the world HP provides a variety of service and support options for purchase Availability of these programs will vary depending upon your location ENWW Availability of support and service 385 Download Service Manual and Resetter Printer at http printer1 blogspot com HP maintenance agreements Hewlett Packard Company has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services vary by location Con
280. orcriccir aiiin EEE ee ete iat 134 Transfer roller cacsseenisceesncenedaceecnadet cence eeaneneiease dune sna tans crag aategeecreapeneudersevuasedanuansiddeceniaaeeanees 135 Paper feed Unit siura ia san taucenecncaccencoeds E E E 136 Printed circuit assemblies PCAS aaaeessssseeeeerrreeerssrrneeseeinnneeeetinnnnaaattannnaadnnannnaaataananaataaanaaaataa annaa 139 DC controller necne EE EE A Ea aE AR AAE ETE EER 139 High voltage power SUPDIY sarsinsnnrrrreiirernernekn danian aan ANNAE REA NAANA R R TANANA EEEREN 142 Low voltage power supply PCA eceeeceeecaeeeeeeeeeeeeeeeeeeeeeeeeeetegseeseccssensecsiaaeeaeeaes 151 DUPIOXGN acneesaccniencsddaaanbtoanunaadlacancsanaaa dea lnesavaadtausiestunadayilsetnvand lackeass anaactediae adaa aaa aaa a aa aa 155 DUPIOX GR oirisem sana aa aaa aaa AA aA EA NAR Aaa aa aia aaa 155 Duplexer lem COVER insemana aa a aa aaa a oaa 156 Duplexer ngn CVa ene eeeiavvenanen advnedas dedduaetenensiduaeacees siavscaee te seetideeeen eau 157 Duplexer top COVED icicischeesaddiieasie aietadecngectdeedeniees Wexdeuaeeand E EAE A E A L 158 Duplexer back COVER 2 ccccecceeeeeecececeaeeaeceeeeeeeee tees AEOS eee e teeta taaaaaaaasaaeseaeeeaaeaaeeaeees 159 Duplexer feed MOF csescececcieveoeave cede tangiccudeslatedecedeadseedeavevs ESEE E E 161 Duplexer TAN siimasta shee Ea Te Kane ai e E A eiere 164 Duplexer PGA secs fi stacegeceecsiadeverevesaiedtindacaccea E EE E aa E A a A Eoia 167 500 sheet f
281. oubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Item Values Explanation each tray that is installed and registration must be set for each tray e X1 SHIFT Registration of the image on the paper from side to side as the paper lies in the tray For duplexing this side is the second side back of the paper e X2 SHIFT Registration of the image on the paper from side to side as the paper lies in the tray for the first side front of a duplexed page This item appears only if the printer includes a built in duplexer and DUPLEX is ON Set the X1 SHIFT first e Y SHIFT Registration of the image on the paper from top to bottom as the paper lies in the tray FUSER MODES List of available fuser modes Configures the fuser mode associated with each media type Change the fuser mode only if you are experiencing problems printing on certain media types After you select a type of media you can select a fuser mode that is available for that type The printer supports the following modes NORMAL Used for most types of paper HIGH2 Used for paper that has a special or rough finish HIGH1 Used for rough paper LOWS Used for transparencies LOW2 Used for lightweight media Use this mode if you are having problems with curled paper LOW1 Use this mode if you are experiencing wrinkled media The default fuser mode is NORMAL for all print media types except transparencies LOW3
282. oubleshooting provides techniques for isolating communication problems to the printer hardware printer configuration network configuration or software program Control panel troubleshooting provides procedures for printing a menu map from the printer control panel It also describes the control panel menus the items within each menu and the possible values for the menu items Troubleshooting tools help isolate the cause of printer failures This section includes explanations of the printer configuration page and the event log Diagnostics provides instructions about how to gain access to and use the diagnostic tools that are incorporated into the printer Test pages provides information on how to print test pages to determine if the engine and the formatter are functioning properly Engine resets provides information on how to perform engine resets Introduction 191 Download Service Manual and Resetter Printer at http printer1 blogspot com Basic troubleshooting checklist If you are experiencing problems with the printer use the following checklist to identify the cause of the problem Is the printer connected to power Is the printer on Is the printer in the Ready state Are all the necessary cables connected Do any messages appear on the control panel Are genuine HP supplies installed Was a recently replaced print cartridge installed correctly and was the pull tab on the cartridge removed For additional infor
283. p printer1 blogspot com o DANNA V VEY VES AKS SERY Iti UBS Figure 7 2 Cartridge door unit ENWW 318 Chapter7 Parts and diagrams Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 4 External panels and covers Ref Description Part number Qty 1 Cartridge door unit RM1 2458 000CN 1 2 Multipurpose pad assembly RM1 2462 000CN 1 3 Multipurpose cover assembly RM1 2463 000CN 1 4 Multipurpose tray assembly RM1 2465 000CN 1 5 Cartridge cover assembly RM1 2470 000CN 1 6 Roller multipurpose paper pickup RL1 0915 000CN 1 7 Spring compression RU5 2553 000CN 1 8 Spring tension RU5 2548 000CN 1 ENWW External panels and covers 319 Download Service Manual and Resetter Printer at http printer1 blogspot com Internal components 15 SEE is REGISTRATION ASSEMBLY SEE PAPER FEED H SEE FACE DOWN ASSEMBLY PAPER DELIVERY ASSEMBLY 7 A SEE CASSETTE PAPER PICKUP ASSEMBLY Figure 7 3 Internal components 1 of 3 320 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 5 Internal components 1 of 3 10 11 12 13 14 15 16 17 18 19 20 21 22 ENWW Description Cover paper delivery roller Flag face down Flag paper full detect Cover face down Solenoid Sheet flag Sheet face down
284. plexer 165 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 _Unhook four claws callout 8 and then remove the duplexer fan callout 9 Figure 5 173 Removing the duplexer fan 4 of 5 O Hint When you reinstall the duplexer fan make sure that the fan is installed where the air flow is inthe direction of the arrow callout 10 and the fan cables callout 11 are positioned correctly Figure 5 174 Removing the duplexer fan 5 of 5 166 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer PCA 1 Remove the following components e Duplexer right cover See Duplexer right cover on page 157 e Duplexer left cover See Duplexer left cover on page 156 e Duplexer top cover See Duplexer top cover on page 158 2 Remove two screws callout 1 and one duct callout 2 Figure 5 175 Removing the duplexer PCA 1 of 3 3 Disconnect six connectors callout 3 Etir Figure 5 1 76 Removing the duplexer PCA 2 of 3 E i 1 ENWW Duplexer 167 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Remove four screws callout 4 and remove the duplexer PCA callout 5 Figure 5 177 TET De E PCA B of 3 168 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder 500 sheet feeder fron
285. ply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit any Web site you must have Internet access e Event log This page shows a list of all printer events and errors e Usage page This page shows a summary of the number of pages the printer has printed grouped by size and type e Device Information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab e Control panel This page shows an image of the text currently displaying on the printer s control panel display Settings tab This tab allows you to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab ENWW Tools for troubleshooting 281 Download Service Manual and Resetter Printer at http printer1 blogspot com The Settings tab contains the following pages e Configure Device Configure all printer settings from this page This page contains the traditional menus found on printers using a control panel display These menus include Information Paper Handling and Configure Device e Alerts Network only Set up to receive e mail alerts for various printer and supplies events Alerts may also be sent to a URL e E mail N
286. power cord before attempting to service the printer f this warning is not followed severe injury and damage to the device can result The power must be on for certain functional checks during troubleshooting However the power supply should be disconnected during parts removal 1 Remove all media 2 Place the product on an ESD mat if available 3 Remove the print cartridge 4 Remove tray 2 After performing service e Return all media to the trays e Plug in the power cable and turn on the printer e Reinstall the print cartridge Reinstall tray 2 Parts removal order Use the following diagram to determine which parts must be removed before removing other parts 68 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Printer Tray 2 Right Cover Formatter Right Lower Cover DC Controller Cover Lower Back Cover Face Up Tray also remove Right Cover amp Lower Back Cover Duplexer Top Cover Left Cover Left Front Cover Face Down Cover Cartridge Door Unit also remove Formatter amp DC Controller Cover Cassette Paper Pickup Unit also remove Right Front Cover Main Fan also remove Transfer Roller Registration Unit Low Voltage Power Supply High Voltage Power Supply also Remove Registration Unit Transfer Roller Paper Feed Unit Fuser Laser Scanner Face Down Delivery Unit also remove DC Controller Cover Fuser Motor Sub Fan Right Front
287. printer1 blogspot com Control panel message Description Recommended action 22 EMBEDDED I O BUFFER OVERFLOW The embedded HP Jetdirect print server 1 Press to continue printing buffer has overflowed during a busy state EA NOTE Data will be lost 2 Turn the printer off and then on 3 Try printing the job again 4 Ifthe error persists replace the formatter 22 PARALLEL I O BUFFER OVERFLOW Too much data was sent to the parallel port 1 Press Y to continue printing alternates with Ey NOTE Data will be lost To continue press Y 2 Ifthe error persists disconnect the parallel cable at both ends and then reconnect it 3 Make sure that a high quality parallel cable is being used 4 With the parallel cable connected to the computer connect the other end to another printer 5 Replace the parallel cable if necessary 6 Replace the formatter if necessary 22 USB I O BUFFER OVERFLOW The printer USB buffer has overflowed during 1 Press Y to continue printing a busy state alternates with B NOTE Data will be lost To continue press Y 2 Ifthe error persists disconnect the USB cable at both ends and then reconnect it 3 Make sure that a high quality USB cable is being used 4 With the USB cable connected to the computer connect the other end to another printer 5 Replace the USB cable if necessary 6 Replace the formatter if necessary 40 EIO X BAD TRANSMIS
288. ps into place 9 Toreplace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place ENWW Installing printer memory 33 Download Service Manual and Resetter Printer at http printer1 blogspot com 10 Reconnect the interface cable s and the power cord 11 Turn the printer on Checking DIMM installation After installing the DIMM make sure that the installation was successful To verify that DIMMs are installed correctly 1 Turn the printer on Check that the Ready light is illuminated after the printer has gone through the startup sequence If an error message appears a DIMM might have been incorrectly installed 2 Print a configuration page see Configuration pages on page 283 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installation procedure If necessary install a different DIMM EZ NOTE If you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language 34 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Installing
289. r F Figure 5 88 Removing the cassette paper pickup unit 4 of 8 ENWW Internal assemblies 115 Download Service Manual and Resetter Printer at http printer1 blogspot com 7 _Unhook one claw callout 6 and remove the gear cover callout 7 J Ey ge Figure 5 89 Removing the cassette paper pickup unit 5 of 8 8 Use a flatblade screwdriver to unhook the snapping claw callout 8 Push on the gear callout 9 from inside the printer to remove it 116 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Remove four long screws callout 10 and then remove the cassette paper pickup unit callout 11 Figure 5 91 Removing the cassette paper pickup unit 7 of 8 10 From inside the printer release the cable callout 12 from the guide callout 13 e j TE p Figure 5 92 Removing the cassette paper pickup unit 8 of 8 EA NOTE If it is difficult to remove the cable callout 12 try disconnecting the connector callout 14 when removing it ENWW Internal assemblies 117 Download Service Manual and Resetter Printer at http printer1 blogspot com Face down delivery unit 1 Remove the following components e Right cover See Right cover on page 86 Formatter See Formatter on page 76 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up
290. r letter CHP310 HP LaserJet paper A4 Reference service and 5851 1468 HP LaserJet Printer Family training materials Print Media Specification Guide 5021 0378 PCL PLJ Technical Reference Package For downloadable versions go to www hp com support 1 5200 When connected select Manuals Assembly service and Q7543 60112 CD based service and training training CD information English ENWW Accessories and supplies 313 Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 2 Accessories and supplies continued Item Part number Service exchange number Description Service manual this manual Control panel overlays Q7543 90934 Q7543 60107 Printed copy of this manual Italian Spanish Portuguese Q7543 00030 Finnish Q7543 00031 French Q7543 00032 German Q7543 00033 English Q7543 00034 Hebrew Q7543 00035 Hungarian Q7543 00036 Italian Q7543 00037 Korean Q7543 00038 Q7543 00039 Q7543 60108 Q7543 00040 Norwegian Polish German French Netherlands Portuguese Q7543 00041 Russian Q7543 00042 Simplified Chinese Q7543 00043 Spanish Q7543 00044 Swedish Q7543 00045 Traditional Chinese Q7543 00046 Thai Q7543 00047 Turkish Q7543 00050 Japanese Q7543 60109 Norwegian Swedish Finnish Q7543 60110 Q7543 00026 Q7543 0
291. r Macintosh computers 0 ccccceccecceeceeeeeeeeeeeeeeeeecaeeaaaaaaeaaaeaaecaeeeeeeeeeeeeeeeneess 12 Installing Macintosh printing system software for networks ceeeees 13 Installing Macintosh printing system software for direct connections USB iann a aasiadtiaamaacnaaadaeeitiaateanea 13 To remove software from Macintosh operating systems 1 0 0 0 eeeeeeeeeeeeteeees 14 Software for MEtWOrKS moustinne iten a a a a a aE 14 HP Web Jetadmiin iscsi irnia aiaa aa a a aa aa 14 UNIA sinasa E NA 14 ME UMN eee S E A ce cia a O N A E E canada coe iees tate 15 UUNO S aonn E E E arenes caren uaveceatens 15 HP Easy Printer Care Software usseseesseeerssseerrrsserirrssstirrrnnsttrrsnsttnrunsrtennnnne 15 Embedded Web server eiicsiasesasaccezeinsatecennsces datas acveceeveadeeadedecads ieiddastvaeeeaasieaedeneae 15 Other components and utilities 2 0 eee cece cece eeeecee cee eeeeeeeeeeeeeeeteeeeeeseeaaeees 15 SElSCUNG Print MEDIA eeens Wisditedis EEE EE TAE 16 SUPPOtSd media SIZES sas faceccshaaslacseesnananduadeasanadcaadeansdandavdedsnaandaudadsnasdaaduadienaaabderedestiancnlane 16 Supported media types ceccecceecccceeceeeeee cece eee eee sa ceaaaeeaaeaaeaeeeeeeeeeeeesadeeeseeesecsuneaeeeeeees 18 2 Installation and configuration Whatis inthe DOX asec asia ineeseceads cep evve ci eT E ade cade ade deava EAE Aa e E aaa AEAEE es 20 ASIAING ATION eed taser acne anien enana eee waded ana e onde a dans etoab eevee a aaa a
292. r Printer at http printer1 blogspot com Checking CompactFlash installation After installing the CompactFlash card make sure that the installation was successful To verify that CompactFlash cards are installed correctly 1 Turn the printer on Check that the Ready light is illuminated after the printer has gone through the startup sequence If an error message appears a CompactFlash card might have been incorrectly installed 2 Print a configuration page see Configuration pages on page 283 3 Check the installed personalities and options section on the configuration page and compare it to the configuration page that was printed before to verify CompactFlash installation If there is not any information on the installed CompactFlash card repeat the installation procedure If necessary install a different CompactFlash card Ex NOTE ff you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language ENWW Checking CompactFlash installation 39 Download Service Manual and Resetter Printer at http printer1 blogspot com Enabling memory Windows only 1 On the Start menu point to Settings and click Printers or Printers and Faxes 2 Select this printer and select Properties 3 On the Configure tab click More 4 Inthe Total Memory field type or select the total amount of memory that is now installed 5 C
293. r channel PJL EOJ This command identifies the end of a print job and is a hint for the I O switching algorithm The printer counts nested jobs and recognizes job boundaries when the counter decrements to zero The printer ignores isolated EOJ commands Each EOJ must be preceded by a JOB command PJL ECHO This printer supports the ECHO command which transmits its parameters over the I O channel to the host that issued the command PJL USTATUS JOB ON OFF This command enables or disables the JOB status for the I O channel that delivers the command PJL USTATUSOFF This command disables the unsolicited JOB status for the I O channel that delivered the command For this printer it duplicates the function of PJL USTATUS JOB OFF AND PJL USTATUS DEVICE OFF A NOTE All commands that this printer s PJL command set does not support are returned with the message PUJL xxxx lt CR gt lt LF gt lt CR gt lt LF gt 252 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Changing printer control panel configuration settings By using the printer control panel you can make changes to general printer configuration default settings such as tray size and type sleep delay printer personality language and jam recovery The printer control panel settings can also be changed from a computer by using the setting page of the embedded Web server not available for the HP LaserJe
294. r drivers 10 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com recycling supplies 47 technical support 312 training schedules 312 UNIX software 14 white lines troubleshooting 246 white spots troubleshooting 247 Windows direct connection setup 28 driver autoconfiguration 10 drivers supported 10 HP Driver Preconfiguration 11 installer 15 settings changing 12 troubleshooting printing 300 Update Now 11 wrapped fuser jams 215 wrinkled paper troubleshooting 246 ENWW Index 405 Download Service Manual and Resetter Printer at http printer1 blogspot com 406 Index ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Download Service Manual and Resetter Printer at http printer1 blogspot com 2006 Hewlett Packard Development Company L P www hp com Q7543 90934 Download Service Manual and Resetter Printer at http printer1 blogspot com AAA ANN
295. r has two LEDs The yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the embedded print server by using the printer control panel menus A 2 3 4 5 6 ENWW Press Menu to enter the menus Press to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT MENU and then press v Press to highlight LINK SPEED and then press v Select the appropriate link speed Diagnostics 291 Download Service Manual and Resetter Printer at http printer1 blogspot com Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly While the printer is initializing after you turn it on the LED blinks rapidly and then turns off When the printer has finished the initialization sequence the heartbeat LED pulses on and off 292 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Printer resets The following sections describe the type of printer resets and power on models Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items including ElO settings back to the fa
296. r is worn or Clean the separation roller If it is still dirty after cleaning or if it is worn or damaged replace damaged the separation roller ENWW General paper path troubleshooting 225 Download Service Manual and Resetter Printer at http printer1 blogspot com Common causes of jams The printer is jammed Cause Solution The media does not meet specifications Use only media that meets HP specifications See Selecting print media on page 16 You are using media that has already passed through a printer Do not use media that has been previously printed on or or copier copied An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray The media is skewed The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together Remove the media flex it rotate it 180 or flip it over Reload the media into the input tray B NOTE Do not fan paper which creates static electricity and can cause paper to stick together The media is removed before it settles into the output bin Reset the printer Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal rollers from tray 2 or tray 3 are not picking up the Remove the top
297. r than a NVRAM initialization to reset printer settings because the values in the SERVICE menu are retained after a cold reset CAUTION Never perform a full NVRAM initialization because a significant amount of data will be lost on the formatter Lost information will include the serial number model number cannot be restored firmware code cannot be restored page count and EIO and Jetdirect inside configuration information NOTE Before performing a NVRAM initialization print a menu map and a configuration page see Configuration pages on page 283 Use the information on the configuration page to reset any customer set printer configuration values that the NVRAM initialization procedure changes Take special note of the total page count and the serial number Printer resets 293 Download Service Manual and Resetter Printer at http printer1 blogspot com To initialize NVRAM 1 2 Remove any installed accessories such as the ElO card Turn the printer off Turn the printer on When the printer begins its memory count press and hold down W until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Press W Press v The control panel display should show NVRAM INIT Press v The printer initializes NVRAM and then continues its power on sequence Perform the self test 1 2 5 Turn the printer off Turn the printer on When the printer begins its memory
298. rect operation for programs that do not support PJL The command syntax is PJL Enter LANGUAGE PCL PostScript lt CR gt lt LF gt 250 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com UEL This command also referred to as the universal exit language command terminates the current printer language and returns control to PJL It performs the following actions e Prints all data that was received before this command e Performs a reset lt esc gt E in PCL lt cntrl gt D in PostScript e Turns control over to PJL This command is also a valid HP GL 2 terminator The UEL command must be immediately followed by the PJL command prefix Characters or control codes other than PJL such as lt CR gt or lt LF gt enable the default language and process the print job in that language All jobs must begin and end with the UEL command In addition to starting PJL the UEL command creates the same effect as the lt esc gt E command However the lt esc gt E command should always be included to ensure backward compatibility PJL COMMENT This command designates the current line as a comment which is ignored The command syntax is PJL COMMENT lt words gt lt CR gt lt LF gt PJL INFO CONFIG This command solicits a response to describe the installed options and allows the printer to configure the installed options automatically to meet the program requirements
299. rida a aatia aaria iE Eida 320 internal components 2 OF 3 ataa L RA tea aden cen iad tates A AARE AT RA 322 intemal components 3 Of 3 5 hiss eee eter hee ee a e en ele enn cd ee e a e a i aa 324 Paper teed assemMDIy ar Tucnirii naain eid cadet ne a T gee eit eed 326 Face up delivery aSSOMDly arrra o aT deaaeaeewedauddynseuendudeys TTR 328 Face down delivery aSSembly ccccc cccgccccseececeetenevecacaaseneseeaeaeeesteecaesveuceacsseusaecneesevtcncneseueccueesevtentee 330 PCAvaSSemblyci eeiit abs ATA Ar T E de beeing anoint dre ee 332 BUSCM 2idnir tachi heii atiadh dein Gite at aah ee seit hina ne ee i he 334 Cassette thay 2 ix E E E EEE A ET AE E EE EE meh ten ihe aste 336 Cassette tray 2 paper pickup assembly ssssssecsesssrrsnesrrsnrnneeererrnnaerttrnnnssettennaaaaattinnneaannnnnnaaant 338 500 sheet feeder cassette tray 3 cccevecteccs caved cccadsetint eeediese cacaasseech caaceievech dedeageateceaa nie eaetveaee 340 500 sheet feeder cassette external panels and COVES cccccccccccceceecceceeeeeeeeeeeeeeteeeeeeeeteeees 342 500 sheet feeder internal components ccccceece eee e eee e cette eee eeaseaaaeaaaeaaecaecaeeeeeeeeeeeeeeeteeteees 344 500 sheet feeder paper pickUp assembly c ccccccecceeceeeeeeeeeceeeeecaeceeeeeeeeeeeeeeececeenciceeeaeeeeees 346 500 sheet feeder drive assembly eee ete eee ett eee teenie ee ee et ieeee eee taaeeeeeetaeeeeetieeeeenena 348 500 sheet feeder lifter drive a
300. ring torsion Spring torsion Spring torsion RU5 2584 000CN RU5 2596 000CN RC1 7145 000CN Internal components 1 of 3 on page 321 Internal components 1 of 3 on page 321 Internal components 3 of 3 on page 325 Stopper bushing arm RC1 3090 000CN Internal components 2 of 3 on page 323 Stopper cartridge door Stopper link RC1 7023 000CN RC1 7288 000CN Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 Switch cassette size detect RK2 1103 000CN Internal components 1 of 3 on page 321 Switch cassette size detect RK2 1103 000CN 500 sheet feeder internal components on page 345 Tag holder assembly RM1 2514 O00CN Internal components 3 of 3 on page 325 Top cover assembly RM1 2471 O00CN External panels and covers on page 317 368 Chapter 7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Numerical parts list Table 7 27 Numerical parts list Part number Description Table and page Q7549 67901 Duplexer Duplexer on page 355 RC1 0198 000CN Spring tension 500 sheet feeder internal components on page 345 RC1 3090 000CN RC1 7020 000CN Stopper bushing arm Cover gear lower right Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 RC1
301. rinter includes one print cartridge that contains the toner that is used to create the image on the media Laser Scanner unit Laser beam S Cartridge Fixing film unit Fixing pressure roller Transfer charging roller VDO1 VDO1 VDO02 VD02 Pri igh Print command DC controller High voltage power supply PCB PRI DEV VIDEO signal PCB Figure 4 8 Image formation system Formatter ENWW Image formation system 59 Download Service Manual and Resetter Printer at http printer1 blogspot com Image formation process Laser printing requires the interaction of several different technologies including electronics optics and electrographics to produce a printed page Each process functions independently and must be coordinated with the other processes Image formation consists of the following four processes 1 _Latent image formation 2 Developing 3 Image transfer 4 Fusing Electrostatic latent image formation block Paper path 2 Laser beam exposure lt Direction of the drum rotation WW __ N Figure 4 9 Image formation process Latent image formation block During the two steps that comprise this block a negative charge is applied to the photosensitive drum to form a latent image which is invisible Step 1 primary charging A high voltage DC bias is applied to the primary charging roller which is ma
302. rive unit 4 of 7 7 Remove one bushing callout 8 a sea 2 Figure 5 203 Removing the 500 sheet feeder drive unit 5 of 7 184 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 8 Remove four silver screws callout 9 one black screw callout 10 and then hold the 500 sheet feeder pickup solenoid callout 11 and drive unit callout 12 together while removing them Figure 5 204 Removing the 500 sheet feeder drive unit 6 of 7 9 Remove the 500 sheet feeder pickup solenoid callout 13 from the drive unit callout 14 Figure 5 205 Removing the 500 sheet feeder drive unit 7 of 7 ENWW 500 sheet feeder 185 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder drive PCA 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder right front cover See 500 sheet feeder right front cover on page 172 e 500 sheet feeder right cover See 500 sheet feeder right cover on page 173 3 Disconnect seven connectors callout 1 and remove two screws callout 2 4 Remove the 500 sheet feeder drive PCA callout 3 Figure 5 206 Removing the 500 sheet feeder drive PCA 500 sheet feeder pickup motor 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet
303. rned on again since the most recent print job If the printer has been turned off and then on again since the most recent print job the page prints from tray 2 The printer continuously prints test pages as long as the test page switch is depressed The printer will not print a test page if the printer is in Sleep mode z NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is successful the problem is in the formatter the control panel or the cable that connects the formatter to the control panel Formatter test page Print a configuration page to make sure that the formatter is functioning 1 Press v to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT CONFIGURATION and then press v 298 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Troubleshooting network printing problems A NOTE HP recommends that you use the printer CD to install and set up the printer on a network e Printa configuration page see Configuration pages on page 283 If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status e See the HP Jetdirect Embedded Print Server Administrator s Guide on the printer CD for help and
304. ropriate media e Use media that meets HP specifications See Selecting print media on page 16 e The surface of the media is too smooth Use media that meets HP specifications See Selecting print media on page 16 e The moisture content is uneven too high or too low Use media from a different source or from an unopened ream e Some areas of the media reject toner Use media from a different source or from an unopened ream e Avoid letterhead printed on rough media Use a smoother xerographic media e Ifthe media is excessively rough use a smoother xerographic media e Ifthe driver setting is incorrect change the media type setting e Ifthe media that you are using is too heavy for the media type setting then the toner might not fuse to the media Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions then verify that the printing environment is within specifications See the printer getting started guide for operating environment specifications Print quality problems associated with jams Make sure that all sheets are cleared from the paper path e Ifthe printer recently jammed print two to three pages to clean the printer e Ifthe sheets do not pass through the fuser and cause image defects on subsequent documents print three pages to clean the printer If the problem persists print and process a cleaning page Image defect examples Use the exa
305. roubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages 1 Press v to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT CONFIGURATION and then press HP embedded Jetdirect page The HP embedded Jetdirect page contains the following information hp LaserJet 5200 printers aA Figure 6 19 Jetdirect page 1 HP Jetdirect Configuration indicates the printer status model number hardware firmware version port select port configuration auto negotiation manufacturing identification and manufactured date 2 Security Settings information 3 Network Statistics indicates the total packets received unicast packets received bad packets received framing errors received total packets transmitted unsendable packets transmit collisions and transmit late collisions 4 TCP IP information including the IP address 5 IPX SPX information 6 Novell NetWare information ENWW Tools for troubleshooting 283 Download Service Manual and Resetter Printer at http printer1 blogspot com 7 AppleTalk information 8 DLC LLC information Always make sure the status line under the HP Jetdirect configuration lines indicates I O Card Ready Paper handling configuration page The paper handling configuration page contains information on the bins and tra
306. ructions If you are using a non HP print cartridge check the printer control panel for further instructions 46 Chapter 3 Maintenance ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com For additional help go to www hp com support j5200 or www hp com support Ij5200L For information about recycling used print cartridges go to www hp com go recycle ENWW Replacing supplies and parts 47 Download Service Manual and Resetter Printer at http printer1 blogspot com Cleaning the printer During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing see Troubleshooting print quality problems on page 238 This printer has a cleaning mode that can correct and prevent these types of problems Figure 3 1 Cleaning the printer 1 Fuser unit inlet guide Wipe with a lint free cloth 2 Transfer charging roller Do not touch or clean the transfer charging roller it is absolutely necessary If you must clean the transfer charging roller clean it with a dry lint free cloth Do not touch the roller and do not use water or solvent to clean it Registration roller Wipe with a lint free cloth Tray 1 pickup roller Wipe with a lint free cloth Tray 1 separation pad Wipe the rubber part with a lint free cloth Tray 2 separation pad Wipe the rubber part with
307. s 1 of 3 on page 321 Cable flexible flat 21P RK2 1053 000CN Internal components 1 of 3 on page 321 Cable flexible flat 23P RK2 1055 000CN Internal components 1 of 3 on page 321 Cartridge cover assembly Cartridge door unit RM1 2470 O00CN RM1 2458 000CN External panels and covers on page 319 External panels and covers on page 319 Cassette 250 sheet Connector drawer RM1 2479 O00CN VS1 7258 007CN Cassette tray 2 on page 337 Internal components 1 of 3 on page 321 Connector drawer VS1 7258 007CN Internal components 2 of 3 on page 323 Cover Cover DC controller RC1 7265 000CN RC1 7217 000CN Internal components 2 of 3 on page 323 Internal components 2 of 3 on page 323 Cover dust RC1 7118 000CN Internal components 3 of 3 on page 325 Cover face down RC1 7192 000CN Internal components 1 of 3 on page 321 Cover front lower 500 sheet cassette RC1 7807 000CN 500 sheet feeder cassette external panels and covers on page 343 Cover gear lower right RC1 7020 000CN Internal components 2 of 3 on page 323 362 Chapter7 Parts and diagrams ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 7 26 Alphabetical parts list continued Description Part number Table and page Cover gear upper right R
308. s If this problem occurs frequently add memory The maximum speed of the printer cannot be exceeded even to the printer when more memory is added Printing speeds might be automatically reduced for custom sized media EZ NOTE Expect slower speeds when printing on narrow paper from tray 1 or using the HIGH 2 fuser mode A PCL printer driver is in use for a PDF or PostScript PS file Try using the PS printer driver You can usually do this from a software program In the printer driver Optimize for is set to cardstock heavy In the printer driver set the type to plain paper rough or bond paper EA NOTE Ifyou change the setting to plain paper the print job will print more quickly However if you are using heavy media for best results leave the printer driver set to heavy Print job prints on both sides of the paper duplexing not available for the HP LaserJet 5200L Cause Solution The printer is set for duplexing Change the setting or see the online Help Pages print but are totally blank Cause Solution The sealing tape might still be on the print cartridge Remove the print cartridge pull out the sealing tape and reinstall the cartridge The file might have blank pages The file might contain blank pages The printer prints but the text is wrong garbled or incomplete Cause Solution The printer cable is loose or defective Disconnect the printer cable reco
309. s in this section when replacing printer supplies Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the printer e Sufficient space is required above and in the front of the printer for removing supplies e The printer should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at www hp com support j5200 or www hp com support j5200L CAUTION Hewlett Packard recommends the use of HP products in this printer Use of non HP products may cause problems requiring service that is not covered by the HP warranty or service agreements Life expectancy of consumable parts Deteriorated or damaged consumable parts might need to be replaced at least once before the warranty expires Only replace parts that are faulty Part Part number Quantity Life expectancy pages 1 Cassette pickup roller RM1 0731 030 1 200 000 2 Cassette paper separation pad RM1 2546 000 1 200 000 3 Tray 1 pickup roller RL1 0915 000 1 200 000 4 Tray 1 separation pad RM1 2462 000 1 200 000 5 Transfer roller RM1 2485 000 200 000 6 Paper feed pickup roller tray 2 RM1 0036 000 1 200 000 7 Paper feed separation roller RM1 0037 000 1 200 000 tray 2 8 Paper feed feed roller tray 3 RM1 0037 000 1 200 000 Changing the print cartridge When a print cartri
310. s printer cccceeeeeecceceeeeeeeeeeeeeeeeees 378 Table A 2 Power consumption average in watts 0 cee eect ee eecte eter eee enteeeeeeeeeeaaaeeeeeeeeeiaeeeeeeeenenaaes 379 Table A 3 Sound power and pressure level eceeeceeeceeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeetedsedseesaeaaeaaaacaeeaeeseeeees 380 ENWW xi Download Service Manual and Resetter Printer at http printer1 blogspot com Table A 4 Operating environment specifications cee etcteee eee ete nets eee eitieeeeeeeeteeeeeeeenieeeeeneneea 381 xii ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com List of figures Figure THT FON VEW siroa iiaeiai eee eta ATEAREN AETERNA EEA 6 Figure 1 2 Back VIEW siccchtsieccdetincasacesotttaavebevtataneqetevtedagebeviacdiagcoedeciiedecattaadiaeevaaidaga EEEE EREE 7 Figure 1 3 Interlace POMS soceriisiaesiriiiinistnrieinirn ets eee ninaa arina tats eee deta tase coda da tadeccgee tate LENAT EN ta aiaia ES 7 Figure 1 4 Control panel buttons and lights 0 0 cee tr eee nee eee ee eee raaeee ester nieeeeeeenaeeeeeerenea 8 Figure 2 1 Whatis in the SHIPPING DOX 0 eee eee cette ia N a AATRE E Aa 20 Figure 2 2 Model and Serial numbers 0 0 cece ce cceecceeeeeeneeeeeeeeeaeeeeeeeeeaaeaeeeeecaueeeeeseeaaneaeeseeaaeeeeenenaeeseeeeeneaeees 21 FIQUrE 2 3 Space requirements s cewiscrascencesssaaieaddusvarandanenraancacdvesnanneedeauanduddadanvaadtedteananlueduauienaecauvasiewa
311. ser and pull it out of the printer to remove it callout 2 Figure 5 84 Removing the fuser Cassette paper pickup unit 1 Remove the following components ENWW Right cover See Right cover on page 86 Formatter See Formatter on page 76 Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 Face up bin See Face up bin on page 87 Top cover See Top cover on page 89 Left cover See Left cover on page 92 Cartridge door unit See Cartridge door unit on page 100 Right front cover See Right front cover on page 96 DC controller cover See DC controller cover on page 100 Optional 500 sheet feeder if installed Internal assemblies 113 Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Disconnect the five connectors callout 1 on the DC controller PCA Figure 5 85 Removing the cassette paper pickup unit 1 of 8 3 Release the wires from the cable guide callout 2 Figure 5 86 Removing the cassette paper pickup unit 2 of 8 114 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Remove four screws callout 3 Figure 5 87 Removing the cassette paper pickup unit 3 of 8 5 Make sure to note the position of the cables as you remove them 6 Disconnect one connector callout 4 and remove the cable guide holder callout 5 and the cables togethe
312. sessisryieaniitinirni iniiai NENA EAEE AEEA a 60 Figure 4 11 Laser beam exposure sisorissiieuriiiirearin tunanin iiA NENE ee eeleahu eceuzetel AAA TAES TETA KERN EARANN EREA 61 Figure 4 12 Image transie acosssrinenananadi r A a AEE AEA AA 61 Figure 4 13 Separation from the drum eect nteeee i inne eee AEEA EEA ae ee eee reeee sere naeeeeeenaeeeeeee 62 Figune 4 14 FUSING eec E EEEE EEE EEE 62 Figure 4 15 Printcartridge ssrirsrririnssininriinnnrarirnenirnnnnekanannnnudan ninan AA AEEA Na KNA ANEAN ANKEA AANA EAAAEAREA iA T ARa N Aa 63 Figure 5 1 SCHEWOPIVENS cuccost ienn ra ETO AEEA EEE EEEE T 66 Figure 5 2 Parts removal order aesssseeersrrresssesrnsesessnnanaattinnnaaannnnnaaaununAaaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAEAEA AARAA AAAA 69 Figure 5 3 Removing the tray 1 pickup roller 1 of 3 eassecessesesssrrssseerrreeerrnrresssrirnneeesnnnnnsttennneeinnnaseeanneaas 70 Figure 5 4 Removing the tray 1 pickup roller 2 of 3 eesssseeessssessessrrsssessnnanasnnnnanaannnnnaaannnnnaatntnnnaannnnaannennaaaa 71 Figure 5 5 Removing the tray 1 pickup roller 3 of 3 eesssseeesssssssessrnasesssnnanasnnnnaaaatnnnnnannanandatnnnnnaaannnaaenenaaana 71 Figure 5 6 Removing the tray 2 pickup roller 1 of 2 seessssseeessrsenesssrneseessnnannnnsnnasansennnnaanannnaatnennnaannnnaannennnaaa 72 Figure 5 7 Removing the tray 2 pickup roller 2 of 2 seesssseeessrssssessrneasessnnannsnnnnaaasennnnaasnannnaattennnaannnnaaenenaaaaa 72 Figure 5 8 Removing th
313. side The paper is too moist has the wrong grain direction or is of short grain construction The paper varies from side to side Try another kind of paper between 100 and 250 Sheffield and with 4 to 6 moisture content Store paper flat in its moisture proof wrapping Turn the paper over Open the rear output bin or use long grain paper Turn the paper over Jamming damage to printer The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding The paper has ragged edges or it is from a faulty paper lot The paper varies from side to side The paper is too moist too rough too heavy or too smooth It has the wrong grain direction is of short grain construction or it is embossed Use high quality paper that is made for laser printers Turn the paper over Try another kind of paper between 100 and 250 Sheffield and with 4 to 6 moisture content Open the rear output bin or use long grain paper EA NOTE Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised or embossed letterhead The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 200 C or 392 F for 0 1 second AN CAUTION Failure to follow these gu
314. sonal identification number PIN When you select SERVICE from the list of menus you are prompted to type an 8 digit PIN code A NOTE The printer automatically exits the service menu after about one minute if no menu items are selected or changed Use the PIN code associated with the HP LaserJet 5200 Series model HP LaserJet 5200L 05520006 25 ppm HP LaserJet 5200 5200n 5200tn and 5200dtn 05520006 35 ppm Press v to open the menus Use A or to scroll to SERVICE and then press v Press 4 or W until the first digit of the PIN code appears Press v to save the digit Repeat this selection procedure until you have typed the entire 8 digit PIN code You can use to return toa PIN digit When the last digit is saved the service submenu appears on the control panel display Use amp or to scroll to the service menu item that you want and then press v Clear event log Select this item to clear reset to zero the internal event log Total page count Select this item to set the total number of pages that have been printed to date Typically this is only required when a new formatter is installed Refurbish page count Select this item only if the printer has recently been refurbished equivalent in performance to new condition Serial number Select this item to update the serial number if you replace the formatter Service ID Use this item to determine if the printer is still under warranty Cold reset paper
315. specifications ry Electrical specifications e Power consumption specifications e Acoustic specifications e OQOperating environment specifications ENWW 377 Download Service Manual and Resetter Printer at http printer1 blogspot com Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This can damage the printer and void the product warranty Table A 1 Electrical specifications for the HP LaserJet 5200 Series printer Item 110 volt models 230 volt models Power requirements 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Related short term current 7 5A 45A 378 Appendix A Printer specifications ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Power consumption specifications Table A 2 Power consumption average in watts Product Model Printing Ready Sleep Off Heat output Ready BTU hour HP LaserJet 5200 550 W 27 0 W 7 0 W 0 5 W HP LaserJet 5200L 450 W 27 0 W 7 0 W 0 5 W HP LaserJet 5200n 600 W 27 0 W 7 5 W 0 5 W HP LaserJet 5200tn 600 W 27 0 W 7 5 W 0 5 W HP LaserJet 5200dtn 600 W 27 0 W 7 5 W 0 5 W ak WON ENWW Values subject to change See www hp com support j5200 for current information Power numbers are the highest values measured using all standard voltages Default time from Ready mode to S
316. spot com Print the PS font list page The PS font list page lists the PS fonts emulated PostScript that are available on the printer 1 Press v to open the menus 2 Press YW to highlight INFORMATION and then press v 3 Press W to highlight PRINT PS FONT LIST and then press v The message Printing FONT LIST displays on the control panel until the printer finishes printing the font list page The printer returns to the Ready state after printing the font list page naa HP LaserJet 5200 printers OR Albertus Extra Bold Albertus ExtraBold Internal 1 Albertus Medium Albertus Medium Internal 2 Antique Olive AntiqueOlive Intemal 3 Antique Olive Bold AntiqueOlive Bold intemal 4 Antique Olive Italic AntiqueOlive Italic Internal Arial Arial Intemal 6 Arial Bold Arial Bold Intamal 7 Arial Bold Italic Arial Boldllalic Internal 8 Arial Italic Arial ttalic Internal 9 ITC Avant Garde Gothic Book AvanlGarde Book Internal 10 ITC Avant Garde Gothic Book Oblique AvantGarde BookOblique Internal 11 ITC Avant Garde Gothic Demi AvantGarde Demi Internal 12 ITC Avant Garde Gothic Demi Oblique AvantGarde DemiOblique Internal 13 ITC Bookman Demi Bookman Demi Internal 14 ITC Bookman Demi Italic Bookman Demiltalic Internal 15 ITC Bookman Light Bookman Light Internal 16 ITC Bookman Light Italic Bookman Lightltalic Internal 17 CG Omega CGOmega Internal 18 CG Omega Bold CGOmega Bald Internal 19 CG Omega Bold Italic CGOmeg
317. ssembly eee ceeeeee cent cette etn eee eee eeeee eee taaeeeeeesaeeeeeetieeeeeeeeaa 350 900 sheet teeder PCA reor ewer irl cg lvtetiteaty Matin AAA tenance teeter eae ee a ean 2 eee eerie 352 Duplexer 1 2 asiaa dtc ial te afta iodinds dade eddy dace seal tea A olsleoashs 354 DUpIEXCF 2 OF 2 zeine E E E EE EEE 356 Duplexing PCA assembly aore A EE dered EEEE A ee 358 Duplexing feed drive ASSEMDIY onairea arane EA EEE AAE AAEE are AEEA TEREA RAAR EE EEES 360 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 1 Product information e Quick access to printer information e Printers at a glance e Features at a glance e Walkaround Control panel overview e Printer software e Selecting print media ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Quick access to printer information Several references are available for use with this printer e HP LaserJet 5200 Series printers www hp com support j5200 or www hp com support Ij5200L Table 1 1 Printer guides Guide Description Getting started guide Provides step by step instructions for installing and setting up the printer HP Jetdirect Embedded Print Provides instructions to configure and troubleshoot the HP Jetdirect print server Server Administrators Guide Not available for the HP LaserJet 5200L Accessory and consumable Provide step by step instructions for installing the
318. st of a single circuit board or a circuit board plus other parts such as cables and sensors Types of screws Illustration Description Size Part Number Use Screw w washer M3X8 XA9 1420 000CN Used to secure metal components to metal components for example a ground wire to the frame Screw RS M3X6 XA9 1499 000CN Used to secure metal to metal M3X10 Screw tapping M3X6 XA9 1503 000CN j Screw M3xX8 XA9 1686 000CN 7 Screw P M3X8 XB4 5300 807CN Screw tapping truss M4X10 XB4 7401 000CN Used to secure anything Cis head to plastic 6mm 8mm 10mm M3 M4 eae 0 0 ENWW How to use the parts lists and diagrams 311 Download Service Manual and Resetter Printer at http printer1 blogspot com Related documentation and software Table 7 1 Technical support Web sites HP Customer Care Online www hp com go support Software drivers support documentation and answers to frequently asked questions HP Technical Training North America www hp com go resellertraining Classes and schedules Accessories and supplies Table 7 2 Accessories and supplies Item Part number Service exchange number Description Internal EIO connectivity J7934A HP Jetdirect 620n print server 10 100 TX Ethernet 500 sheet feeder tray 3 Q7548A Optional accessory Duplexer Q7549A Optional accessory EA NOTE A minimum of an additional 64 MB is needed when adding a duplexer to
319. stallation 34 Menu button control panel 8 menus control panel access denied message 210 cold reset 293 Configure Device 266 Diagnostics 277 I O 275 Information 264 Paper Handling 265 Print Quality 268 Printing 266 Resets 276 Retrieve Job 263 Service 278 296 Show Me How 262 398 Index System Setup 271 using 261 messages control panel numerical list 202 settings 256 272 types of 201 Microsoft Windows See Windows mirrors laser scanner operations 55 misformed characters 244 model number 21 models features 3 motors 500 sheet feeder pickup removing and replacing 186 duplexer feed removing and replacing 161 errors 209 fuser removing and replacing 125 locating 53 228 main removing and replacing 120 pickup and feed system operations 56 sequence of operations 52 tray 1 pickup operations 58 tray 2 pickup operations 57 MS DOS commands 250 multi feeds tray 1 pickup operations 58 tray 2 pickup operations 57 multipurpose tray See tray 1 N Nandflash memory 220 network connection locating 7 Networking tab embedded Web server 282 networks administrators guide 2 AppleTalk disabling 26 bad transmission errors 206 buffer overflow errors 205 communication troubleshooting 250 configuration page 283 configuring 24 connecting to 27 critical errors 210 default gateway setting 25 disabling protocols 26 DLC LLC disabling 27 ElO configuration 27 embedded Web server 15 HP Jetdirect ElO print servers 27 HP Je
320. sts replace the paper feed assembly Press Y to print from a different tray or press for more information Make sure that all trays are configured and loaded correctly before printing again If the error persists perform a paper path test using the diagnostics menu to make sure that all of the sensors are working correctly If the error persists replace the paper feed assembly 41 X ERROR alternates with To continue press Y A printer error has occurred Press v to continue or press for more information If the error persists after exiting help turn the printer off and then on 49 XXXXX ERROR alternates with To continue turn off then on A critical firmware error has occurred that caused the processor on the formatter to abort operation This type of error can be caused by invalid print commands corrupt data or invalid operations In some cases electrical noise in the cable can corrupt data during transmission to the printer Other causes include poor quality parallel cable poor connections or home grown programs On rare occasions the formatter is at fault which typically appears as a 79 Service Error Turn the printer off and then on Press Stop to clear all print jobs from the printer memory Turn the printer off and then on Try printing a job using a different software program If the job prints try using the original software program to print a different job
321. ststtrnrsstttnnssattnnnsstttnnssttennnnnnt 134 Removing the registration Unit 2 of 2 ssssssesssssssssissrrsesrrrrnnnnssnnnasannnaanenennnanninnnanenanneannanannna 135 Removing the transfer roller c c ei secs lecdiedeeseccghe ele legen ee etek ceveba abe ceud sleeeeeeadecdjentiuetentodendgeet 136 Removing the paper feed unit 1 Of 4 0 cee rr i eee ee a neee sere raeeeeenenaeeeeeeenea 137 Removing the paper feed unit 2 of 4 0 cee eri nr ee eee eee eee raeee sere teeeeeeeneeeeeeeeea 137 Removing the paper feed unit 3 of 4 0 cee ee tier ee eerie eee e ee tieeeeeeetaeeeeeeteaeeeeeeenea 138 Removing the paper feed unit 4 Of 4 0 ce eer treet anne terre aeee sere naeeeeeeeeaeeeeeeenea 138 Removing the DC controller 4 Of 5 cresia anced leecenaade A EERS 139 Removing the DC controller 2 Of 5 oo ert itr eee eee ee eee A EAR EAEN ARENE ERRET NECE RERA NA 140 Removing the DC controller 3 Of Borea ie eter eee ee eee R AEA E 140 Removing the DC controller 4 Of 5 oor ner eter ane e eee errr raeeee eee eaaeeeeeeeenaeeeeeeeenea 141 Removing the DC controller 5 Of 5 oo cece et te eter nee eter eee aeeee eee eaaeeeeeeeenaeeeeeeeetea 141 Removing the high voltage power supply 1 Of 17 oo eect eter eee ttieeeee eter ee eaeeeeeeeeeeetea 142 Removing the high voltage power supply 2 Of 17 oo eeececeeeeeeeee eee eeetcteeeeeeeeeeeteeeeeeeeeeetiea 143 Removing the high voltage power supply 3 Of 17 ooo ececeeeeeetee eee eeenteneeee
322. t 2 Of 4 ect ett rete eet neee seer teaser eteeeerenea 119 Removing the face down delivery unit 3 Of 4 cere tite eee tenet eee tieeeeeenaeeeeeenaea 119 Removing the face down delivery unit 4 Of 4 cece e retiree etree nese retinas eeetaeeeeeenaea 120 Removing the main motor 1 Of 9 eee ee ir ea a Aa E a TA 121 Removing the main motor 2 OF 9 meire epa T ER 121 Removing the main motor 3 Of 9 eee eeeeeeee eee teeeeeeeeeteeeeeeeeseneaeeeeeeeneaaeeeeseeaaaeeeseeenaeeeees 122 Removing the main motor 4 Of 9 narraire ar aaa AAE EE EE R EE 122 Removing the main motor 5 Of 9 ee ceceeee eee r A E 123 Removing the main motor 6 Of 9 naera aT AT AA 123 Removing the main motor 7 Of 9 erea EE E ENER 124 Removing the main motor 8 Of 9 cece ee eeeeen eee eeeeene eter eeeaaaeeeeeeeeaeeeeseeedaeeeeeeeeiaeeeeneenaees 124 Removing the main motor 9 Of 9 cece ee eee eeee eee inier tinei iniaiaiai aei E a 125 Removing the fuser motor nic cscs ee eecheieaeie iene a A A age ete eee eel 126 Removing the main fan 1 Of 5 oo eceeeeeeeeeeeeeee eini eiere ainen i aeeiiaii iiin iia Ki 127 Removing the main fan 2 Of 5 oo eceecceeeeeteneeeeeeeeeeeeeeeeeeceeeeeeeeseeeeaeeeeeeeeaeeeeeeeeeeaaeeeeeeenaeeeees 127 Removing the main fan 3 Of 5 oe eeceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeaeeeeeeeeaeeeeeeseeeaaeeeeeeenaeeeees 128 Removing the main fan 4 Of 5 eaa iaa paaa d ie pede AA ANAA Ea NE EEE AA 128 Removing the main
323. t 1 should release Loosen two screws callout 2 that are recessed in the printer Ey NOTE The two screws will not come out Figure 5 43 Removing the face up bin 3 of 4 5 Close the face up bin 6 Gently pull the bottom of the face up bin out and then pull it up to remove it Figure 5 44 Removing the face up bin 4 of 4 88 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Top cover 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin See Face up bin on page 87 2 Remove two screws callout 1 Figure 5 45 Removing the top cover 1 of 5 3 Open the print cartridge door ENWW External doors covers and panels 89 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Remove two screws callout 2 and release the tab callout 3 in the center of the printer i 3 l pe Spee Figure 5 46 Removing the top cover 2 of 5 5 Unhook one claw callout 4 on the right side of the printer m n Figure 5 47 Removing the top cover 3 of 5 90 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 6 Hold up the top cover and release one alignment pin callout 5 on the left side of the printer by pushing the
324. t 5200L The computer shows the same information that the control panel shows For more information see Using the embedded Web server on page 280 CAUTION Configuration settings seldom need to be changed Hewlett Packard Company recommends that only the system administrator change configuration settings Changing control panel settings For a complete list of menu items and possible values see Control panel messages on page 202 Certain menu options appear only if the associated tray or accessory is installed For example the EIO menu appears only if an EIO card is installed To change a control panel setting 1 Press Menu 2 Use amp or to scroll to the menu that you want and then press v 3 Some menus might have several submenus Use or to scroll to the submenu item that you want and then press v 4 Use amp or Y to scroll to the setting and then press v 5 Use amp or to change the setting Some settings change rapidly if 4 or W is held down 6 Press v to save the setting An asterisk appears next to the selection on the display indicating that it is now the default 7 Press Menu to exit the menu B NOTE Printer driver settings override control panel settings Software program settings override both printer driver settings and control panel settings If you cannot gain access to a menu or item it is either not an option for the printer or you have not turned on the associated higher level op
325. t IPX based printer connections You do not have to have Internet access to open and use the embedded Web server For more information about the HP embedded Web server see the HP Embedded Web Server User Guide You can find this guide on the CD ROM included with the printer Accessing the embedded Web server In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Configuration pages on page 283 EA NOTE Once you open the URL you can bookmark it so that you can return to it quickly in the future 1 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Networking tab Click the tab that you want to view 2 See the following sections for more information about each tab Information tab The Information pages group consists of the following pages e Device Status This page displays the printer status and shows the life remaining of HP supplies with 0 representing that a supply is empty The page also shows the type and size of print media set for each tray To change the default settings click Change Settings e Configuration page This page shows the information found on the printer configuration page e Supplies Status This page shows the life remaining of HP supplies with 0 representing that a sup
326. t cover 1 Remove the 500 sheet tray 2 Remove one screw callout 1 Figure 5 178 Removing the 500 sheet feeder front cover 1 of 2 3 Unhook two claws callout 2 and remove the 500 sheet feeder front cover callout 3 Figure 5 179 Removing the 500 sheet feeder front cover 2 of 2 ENWW 500 sheet feeder 169 Download Service Manual and Resetter Printer at http printer1 blogspot com 500 sheet feeder left front cover 1 Remove the 500 sheet tray Remove the front cover See 500 sheet feeder front cover on page 169 2 3 Slide the 500 sheet feeder to the edge of the table and unhook one claw callout 1 4 Slide its left front cover callout 2 down to remove it Figure 5 180 Removing the 500 sheet feeder left front cover 500 sheet feeder left cover 1 Remove the 500 sheet tray 2 Remove the following components e 500 sheet feeder front cover See 500 sheet feeder front cover on page 169 e 500 sheet feeder left front cover See 500 sheet feeder left front cover on page 170 170 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Unhook three claws callout 1 on top of the 500 sheet feeder Figure 5 181 Removing the 500 sheet feeder left cover 1 of 4 4 Use a flatblade screwdriver to release the tab callout 2 on the back of the cover Figure 5 182 Removing the 500 sheet feeder left cover 2 of 4 ENWW 500 sheet f
327. t server To ensure proper communication the Jetdirect settings must match those of the network ENWW Configure Device menu 275 Download Service Manual and Resetter Printer at http printer1 blogspot com Resets submenu Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode Item Values Explanation RESTORE FACTORY There is no value to select Performs a simple reset and restores most of the factory SETTINGS default settings This item also clears the input buffer for the active I O CAUTION Restoring memory during a print job cancels the print job SLEEP MODE ON Turns Sleep mode on or off Using Sleep mode offers the OFF following advantages e Minimizes the amount of power that the printer consumes when it is idle e Reduces wear on electronic components in the printer turns off the display backlight but the display is still readable The printer automatically comes out of Sleep mode when you send a print job press a printer control panel button open a tray or open the top cover You can set how long the printer remains idle before it enters Sleep mode The default setting is ON 276 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print quality issues Item Values
328. t the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up your selected printer in Print Center Cause Solution The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port ENWW Troubleshooting common Macintosh problems 301 Download Service Manual and Resetter Printer at http printer1 blogspot com The printer driver does not automatically set up your selected printer in Print Center Cause Solution The printer software might not have been installed or was installed incorrectly Make sure that the HP LaserJet 5200 PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language in use If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources
329. t to remove it aa Figure 5 122 Removing the transfer roller EA NOTE Do not touch the rubber sponge on the transfer roller EA NOTE When you reinstall it install the transfer roller on the right side of the printer and then snap it into the left side of the printer Paper feed unit 1 Remove the following components e Right cover See Right cover on page 86 e Lower back cover or duplexer See Lower back cover on page 86 or Duplexer on page 84 e Face up bin Face up bin on page 87 e Top cover See Top cover on page 89 e Fuser See Fuser on page 112 e Transfer roller See Transfer roller on page 135 136 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Use a flatblade screwdriver to release the connector cover callout 1 Put the point of the screwdriver at the indicated location callout 2 Figure 5 123 Removing the paper feed unit 1 of 4 3 Remove the connector cover callout 3 Pa Figure 5 124 Removing the paper feed unit 2 of 4 4 Remove the registration unit See Registration unit on page 134 ENWW Internal assemblies 137 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Unhook two claws callout 4 a Figure 5 125 Removing the paper feed unit 3 of 4 6 Push up and hold the fuser shutter callout 5 while removing the paper feed unit callout 6
330. tact HP Customer Care to determine the services that are available and for more information about maintenance agreements In general the printer will have the following maintenance agreement Next Day Onsite Service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most onsite agreements for additional charges 386 Appendix B Product warranty ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com C Regulatory statements FCC regulations e Declaration of conformity e Safety statements ENWW 387 Download Service Manual and Resetter Printer at http printer1 blogspot com FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment
331. tall a replacement formatter first After replacing the formatter turn the printer on When READY appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information can be restored from DCC memory to the NVRAM or formatter Turn the printer off replace the DC controller and then turn on the printer When READY appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information can be restored from the formatter NVRAM to the DCC NVRAM Formatter new The HP LaserJet 5200 Series printers store printer configuration information in the NVRAM memory After replacing the formatter turn on the printer When READY appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information can be restored from the DCC NVRAM to the formatter NVRAM DC controller new or previously installed in another printer After replacing the DC controller turn on the printer When READY appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information such as pages counts and the serial number can be restored from the formatter NVRAM to the DCC NVRAM Formatter The HP LaserJet 5200 Series printers store printer configuration information in the NVRAM memory After replacing the formatter turn on
332. tdirect embedded print server models including 3 HP Jetdirect print server part numbers 312 HP Web Jetadmin 14 IP address setting 24 IPX SPX disabling 26 LEDs 291 Macintosh installing software 13 settings 275 subnet mask setting 25 TCP IP parameters 24 troubleshooting 299 UNIX 14 Next Day Onsite Service 386 no system error 209 noise specifications 380 non HP supplies control panel messages 202 214 policy on 42 number of copies default 266 NVRAM errors 209 formatter replacing 220 initialization 293 294 Save Restore 294 O on off switch locating 7 online help drivers 2 operating environment specifications 381 operating systems supported 10 operations engine control system 52 image formation system 59 laser scanner system 55 pickup and feed system 56 power on 53 order cartridge message 215 ordering ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com parts 310 supplies 42 out cartridge settings 257 273 output bins capacity 3 curled paper troubleshooting 198 face up removing 87 fullmessage 210 218 jams clearing 233 locating 6 7 paper handling configuration page 284 overlays control panel part numbers 314 replacing 84 P pages per minute specifications 3 troubleshooting 192 195 199 paper curled troubleshooting 198 221 245 default settings 266 extension locating 6 fuser modes 259 269 partnumbers 313 pickup and feed system operations
333. ter ENWW Image formation system 63 Download Service Manual and Resetter Printer at http printer1 blogspot com The DC controller writes information at the following times e Ata specified interval during printing e When it receives a command from the formatter When the read write operation fails or the wrong data is read or written the DC controller determines that an error has occurred and notifies the formatter of a cartridge memory abnormality Printing then stops 64 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Removal and replacement Removal and replacement strategy e Customer self repair parts External doors covers and panels Internal assemblies e Printed circuit assemblies PCAs Duplexer e 500 sheet feeder ENWW 65 Download Service Manual and Resetter Printer at http printer1 blogspot com Removal and replacement strategy Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Notes are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Never operate or service the printer with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damag
334. ter Print cartridge Power cord Getting started guide Control panel overlay oO a FF SO N User guide and software on CD 20 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Identification The following section describes printer identification Model and serial numbers The model number and serial numbers are listed on the identification labels located on the back of the printer The model number is alphanumeric such as Q7543A for an HP LaserJet 5200 printer The serial number contains information about the country region of origin the printer version production code and the production number of the printer The following is a sample identification label country region of origin printer version production number model number production code HEWLETT PACKARD 11311 CHINDEN BLVD BOISE IDAHO 83714 50 60 Hz 115V USA Model Wi Q366 8 Oli Serial No JPBB605112 MOANA Assembled in U S A printer engine made in Japan Figure 2 2 Model and serial numbers Model name Model number HP LaserJet 5200 Q7543A HP LaserJet 5200n Q7544A HP LaserJet 5200tn Q7545A HP LaserJet 5200dtn Q7546A HP LaserJet 5200L Q7547A nee EEE ENWW Identification 21 Download Service Manual and Resetter Printer at http printer1 blogspot com Site requirements Select a sturdy well ventilated dust free area that is away from direct s
335. ter Printer at http printer1 blogspot com 2 Push out the two black tabs callout 2 and remove the tray 1 pickup roller Figure 5 4 Removing the tray 1 pickup roller 2 of 3 3 Insert the new tray 1 pickup roller Figure 5 5 Removing the tray 1 pickup roller 3 of 3 ENWW Customer self repair parts 71 Download Service Manual and Resetter Printer at http printer1 blogspot com Tray 2 pickup roller 1 Remove tray 2 Figure 5 6 Removing the tray 2 pickup roller 1 of 2 2 From the front of the printer look up inside the printer to identify the roller 3 Squeeze the two blue tabs callout 1 together push to the left and pull the roller down to remove it Figure 5 7 Removing the tray 2 pickup roller 2 of 2 72 Chapter 5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Tray 2 separation pad 1 Remove tray 2 Figure 5 8 Removing the tray 2 separation pad 1 of 3 2 Remove two screws callout 1 Figure 5 9 Removing the tray 2 separation pad 2 of 3 ENWW Customer self repair parts 73 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Lift up the separation pad callout 2 to remove it Figure 5 10 Removing the tray 2 separation pad 3 of 3 Tray 3 retard roller 1 Remove tray 3 Figure 5 11 Removing the tray 3 retard roller 1 of 2 74 Chapter 5 Removal and replacement
336. the output bin areas sssssesssseerrssererrrestttrrsstttrrrsstttnrssstttnnsssennnnt 233 Clearing jams from the optional duplexer sesesssssssrresssserrrssetrrssssttrrrsssttennssstennnnsstenn 235 Solving repeated JanS rria A AEA AEA AAA AEA nasties hee AA 236 Troubleshooting print quality problems c cecceccecceeeeeeeeeeeeeeeecaaaaecaeeeeeeeeeeeeeeeeeseeesicnisaeeeaeeees 238 Print quality problems associated with media ccccccceceeeeeeeeeeeeeeeeeeesaeeeeeeeeeeeeeeees 238 Print quality problems associated with the environment ce ceseeeeeeeeceeeeeeeeeeeeeeees 238 Print quality problems associated With jams 0 ccceccceeeeeeeeeeteeeeeeeeetneeeeeeeetteeeeeeeeaaes 238 Image defect examples ice c2 voscagecesceeeiagice cubsuigaceacabseiaeceacabsaigaceacebsbisbanesemsbagacaaceeigbenseens 238 Light print partial page aure aa es E edits oo dee ee 240 Light print Snitire PAGS ceni aor nnar cach ease ATAT a fh sssenendassnaneeereaees 240 SPECKS sisastcettieted Aecklasidd E E aba icentitd Svecue lads TEA 241 DROP OUUS niri n u a e a a T teed te aeaa a ica h ae aa 241 Lines asodun no a a aeea rl tie eth neo ee ae ee 242 Gray DACKQrOUNG 2272 aiesocitin E ch Ries ace a ea Hekate eke 242 TONGr SMOAN nierces anioi en aa a E a duende neeaal We adel eeel geese 243 EGOS TONGI saz este Sec tec tect ica ae ete ata ens ene nates ak e a a a a e a ate a eSa 243 Repeating defects in rasicecsert icc
337. the printer When READY appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information can be restored from the formatter NVRAM memory to the CompactFlash If the CompactFlash also needs to be replaced remove the formatter After replacing the formatter turn on the printer When Ready appears on the control panel display wait at least five minutes before using the printer so that the printer configuration information can be restored from the formatter memory 220 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Guidelines for using paper For best results make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure what type of paper you are loading such as bond or recycled check the label on the package of paper For a complete list of supported media see Selecting print media on page 16 The following problems with paper cause print quality deviations jamming or even damage to the printer Symptom Problem with paper Solution Poor print quality or toner adhesion Dropouts jamming curl Excessive curl The paper is too moist too rough too heavy too smooth or it is embossed or from a faulty paper lot The paper has been stored incorrectly The paper varies from side to
338. the tray 4 Remove all media inside the printer and reinstall the tray 5 To exit press B NOTE To avoid jams with heavier media use tray 1 and the rear output bin 13 XX YY JAM INSIDE FRONT DOOR alternates with For help press 13 XX YY JAM INSIDE REAR DOOR alternates with Clear jam then press Y A jam has occurred inside the front door A jam has occurred in the duplex reversing area Press for help or See Clearing jams from the print cartridge area on page 231 1 Press W to see step by step information 2 Open rear door and remove all media inside 3 Close the rear door 4 To exit press 2 13 XX YY JAM INSIDE REAR DOOR alternates with For help press A jam has occurred in the rear door area 1 Press W to see step by step information 2 Pull the duplexer halfway out of the printer ENWW Control panel messages 203 Download Service Manual and Resetter Printer at http printer1 blogspot com Recommended action Control panel message Description 3 Open the rear door and remove the duplexer 4 Release the four tabs in the center of the black paper guide inside the lower rear door 5 Open the lower rear door completely and remove all media inside 6 Close the rear door The four tabs in the paper guide automatically reattach to the door 7 Reinstall the duplexer 8 To exit press 13 XX YY JAM INSIDE TOP COVER A jam has
339. tion See your network administrator if a function has been locked Access denied menus locked appears on the printer control panel display Show address This item determines whether the printer IP address appears on the display with the Ready message To show the IP address 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight SYSTEM SETUP and then press v 4 Press W to highlight SHOW ADDRESS and then press v ENWW Changing printer control panel configuration settings 253 Download Service Manual and Resetter Printer at http printer1 blogspot com 5 Press or to select the desired option and then press v 6 Press Menu to exit the menu Tray behavior options Four user defined options are available for tray behavior e USE REQUESTED TRAY Selecting EXCLUSIVELYensures that the printer does not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting e MANUALLY FEED PROMPT If you select ALWAYS the default value the system always shows a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system displays the prompt only if the multipurpose tray is empty e PS DEFER MEDIA This setting affects how non HP PostScript drivers behave with the printer You do not need to change this s
340. tion 34 directory page 288 disabling network protocols 26 disk errors 209 216 DLC LLC disabling 27 ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com documentation 2 313 dots troubleshooting 241 downloading drivers 10 draft mode 270 drivers autoconfiguration 10 choosing 10 installing Macintosh for direct connections 13 Linux 11 online help 2 operating systems supported 10 preconfiguration 11 settings 12 UNIX 11 Update Now 11 Web sites 10 dropouts troubleshooting 241 drum image formation operations 59 60 61 62 laser scanner operations 55 print cartridge components 63 sequence of operations 52 duplexer back cover removing 159 bad connection message 210 bin errors 210 cleaning rollers 48 default settings 266 driver autoconfiguration 10 fan removing and replacing 164 feed drive assembly part numbers 360 feed motor removing and replacing 161 jams clearing 235 left cover removing 156 media sizes supported 16 media types supported 18 models including 3 partnumber 312 partnumbers 354 PCA assembly part number 358 PCA removing and replacing 167 reinsert message 217 ENWW removed error 212 removing 84 removing and replacing 155 right cover removing 157 Show Me How menu 262 top cover removing 158 E Easy Printer Care Software 15 EconoMode 270 EIO accessory errors 210 EIO bad transmission error EIO buffer overflow 204 EIO cards part numbers 312 EIO configur
341. tisitiedcerebeenegetbeeapeiedd ante eencebeteeeudedaedd theeieendeapias 386 Appendix C Regulatory statements FCC regulations e isicccnceesesieeeeented Wetter ten arith REEE TANNE arenes 388 Declaration of conformity 0 0 0 eee eee cence eee eeeneee eee te eee eee teea dae eeseeeeaee eee eeeaaeeeeseseaeeeeseeiaaeeeeenenaeeeeeeeaes 389 Safety statements erriertan iena lias eae EE EETA EE egeaceavieneed 390 Laser SATCU siani oa E AN E vivlesencaeeuebleunddaceyilauue lactueelicdecst deblacdecaea edtiteas 390 Canadian DOC regulations cniras aE a EAEE RAR 390 EMI statement Kofod senini aa AA a AAA E 390 YOGI statement Japan areca T cba haves sneesngsauisranaboeeades 390 Power cord statement Japan sivseccccesiveciceaciaaccdecenetylicaedas siesedseveheeiduaeeeendetneeesedtneeeduatins 390 Laser statement for Finland c c cccceeeeccccceeeeeececeeeeeeeeeceneeseedeeceneesesdeceeeaeeeseeceeeeeeeseaeees 391 INGO sssscccdecccssaccederceassttedneccasactedveccasactedveccasacecdanecasscuedes enrascttees E veasscceded saaae bord nneaaaetindnneaaaetieereirasscdy 393 x ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com List of tables Table 1 1 Printer guides a clcn cee veces cee cakeees dee edaaes cee iaia AAAA NAKNE EEEE EAEEREN EEEE NEREA 2 Table 1 2 HP LaserJet 5200 Series printer Configurations cece eee eeeete eter eeeeeeaaaeeeeeeeeenaeeeeeeeeeeennaaees 3 Vable 1 3 Feat reS s toes ccteaeca
342. to a network using anything other than an HP Jetdirect print server Click Help on the Networking tab pages for more information on network settings Other links This section contains links that connect you to the Internet to order supplies or obtain product support You must have Internet access to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to the HP Web site and order genuine HP supplies such as print cartridges and paper e Product Support Connects to the support site for the HP LaserJet 5200 printer Then you can search for help regarding general topics 282 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Configuration pages Depending on the model up to two pages print when you select PRINT CONFIGURATION In addition to the main configuration page an embedded Jetdirect configuration page prints Configuration page Use the configuration page to view current printer settings to help t
343. top cover on page 158 ENWW Duplexer 159 Download Service Manual and Resetter Printer at http printer1 blogspot com 2 Unhook two claws callout 1 on the right side of the duplexer Figure 5 163 Removing the duplexer back cover 1 of 2 3 Unhook three claws callout 2 on the left side of the duplexer 4 Remove the duplexer back cover callout 3 w Figure 5 164 Removing the duplexer back cover 2 of 2 160 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer feed motor 1 Remove the following components e Duplexer right cover See Duplexer right cover on page 157 e Duplexer left cover See Duplexer left cover on page 156 e Duplexer top cover See Duplexer top cover on page 158 e Duplexer back cover See Duplexer back cover on page 159 2 Remove two screws callout 1 and one duct callout 2 a 5 A gt Figure 5 165 Removing the duplexer feed motor 1 of 5 ENWW Duplexer 161 Download Service Manual and Resetter Printer at http printer1 blogspot com 3 Disconnect two connectors callout 3 and release the cables callout 4 from the cable guides callout 5 Figure 5 166 Removing the duplexer feed motor 2 of 5 4 Remove one screw callout 6 and one metal plate callout 7 and disconnect the cables callout 8 from the two cable guides callout 9 7 yy me Figure 5 167 Removing the duplex
344. tridge door remove two screws callout 2 and remove the metal plate callout 3 Figure 5 65 Removing the cartridge door unit 2 of 14 ENWW External doors covers and panels 101 Download Service Manual and Resetter Printer at http printer1 blogspot com 4 Release two cables callout 4 from the cable guide callout 5 Figure 5 66 Removing the cartridge door unit 3 of 14 5 On the left side of the printer close the cartridge door and release one spring callout 6 6 Use needle nose pliers to unhook the claw callout 7 on the plastic arm Figure 5 67 Removing the cartridge door unit 4 of 14 7 Open the cartridge door 102 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 8 Rotate the plastic arm callout 8 down to unhook the plastic arm from the claw callout 9 Figure 5 68 Removing the cartridge door unit 5 of 14 9 Remove one screw callout 10 remove the guide callout 11 and remove two screws callout 12 Figure 5 69 Removing the cartridge door unit 6 of 14 ENWW External doors covers and panels 103 Download Service Manual and Resetter Printer at http printer1 blogspot com 10 On the right side of the printer use needle nose pliers to squeeze two claws callout 13 Push the claws toward the right side of the printer to release the gear cover A NOTE The gear cover is only released not
345. trol system operations 52 high voltage removing and replacing 142 image formation operations 59 low voltage removing and replacing 151 part numbers 332 power switch locating 7 power plug connection locating 7 PPDs Macintosh included 13 installing 13 removing 14 preprinted paper specifications 221 primary charging operations 60 print cartridges activation 63 detection operations 52 door unit removing 100 EconoMode 270 HP 212 image formation operations 59 400 Index install message 213 low settings for 257 273 memory errors 202 non HP control panel messages 202 214 219 non HP policy on 42 operations 63 order message 215 ordering 42 out settings for 257 273 partnumbers 312 recycling 47 replace message 217 replacement intervals 42 replacing 44 status page 285 status checking 43 storing 42 PRINT period 52 print quality blurred 248 curled paper 245 defect examples 238 dropouts 241 garbled text 195 gray background 242 light print 240 lines 242 loose toner 243 media troubleshooting 238 misformed characters 244 random image repetition 248 repeating defects 244 resolution settings 4 270 scattered lines 247 skewed pages 245 specks 241 tire tracks 247 toner smear 243 white lines 246 white spots 247 wrinkled paper 246 Print Quality submenu 268 print cartridge area jams clearing 231 printer drivers autoconfiguration 10 choosing 10 installing Macintosh for direct connections 13 L
346. ts bidirectional communication the installer presents Driver Autoconfiguration as an installable component by default for a typical installation and for a custom installation EA NOTE The duplexer and 500 sheet input tray tray 3 are not available for the HP LaserJet J 5200L Update Now If you have modified the configuration of the HP LaserJet 5200 Series printer since installation the driver can be automatically updated with the new configuration in environments that support bidirectional communication Click the Update Now button to automatically reflect the new configuration in the driver EA NOTE The Update Now feature is not supported in environments where shared Windows 2000 or Windows XP clients are connected to Windows 2000 or Windows XP hosts HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments Using HP Driver Preconfiguration information technology IT administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment For more information see the HP Driver Preconfiguration Support Guide which is available at www hp com support j5200 Additional drivers The following drivers are not included on the CD but are available from www hp com go j5200_software e _UNIX model scripts
347. uipped with several utilities that make it easy to monitor and manage the printer on a network HP Easy Printer Care Software The HP Easy Printer Care Software is a program that you can use for the following tasks Checking the printer status Checking the supplies status Setting up alerts Viewing printer documentation e Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network Perform a complete software installation in order to use the HP Easy Printer Care Software Embedded Web server Ey NOTE An embedded Web server is not available for the HP LaserJet 5200L The printer is equipped with an embedded Web server which provides access to information about printer and network activities This information appears in a Web browser such as Microsoft Internet Explorer or Netscape Navigator The embedded Web server resides on the printer It is not loaded on a network server The embedded Web server provides an interface to the printer that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the printer in the address line of the browser To find the IP address print a configuration page For more
348. ult gateway Press Menu to return to the Ready state Input Output I O configuration 25 Download Service Manual and Resetter Printer at http printer1 blogspot com Disabling network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits Decreases printer generated network traffic Prevents unauthorized users from printing to the printer Provides only pertinent information on the configuration page Allows the printer control panel to display protocol specific error and warning messages To enable or disable IPX SPX EA NOTE Do not disable this protocol when using systems that print to the printer using IPX SPX 1 oo St o e ie ie Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight IPX SPX and then press v Press W or Ato select the desired option Press v to set the selected option Press Menu to return to the Ready state To enable or disable AppleTalk EA NOTE Do not disable this protocol when using systems that print to the printer using AppleTalk 1 om eS SS a s Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight
349. unit Look on the main configuration page under Paper Trays and Options Additional 500 sheet feeder Additional 500 sheet feeder Look on the main configuration page under Paper Trays and Options Event log information Event log information Look on the main configuration page under Event log Print the supplies status page The supplies status page illustrates the remaining life for the print cartridge To print the supplies status page 1 Press v to open the menus 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT SUPPLIES STATUS PAGE and then press v The message Printing SUPPLIES STATUS displays on the control panel until the printer finishes printing the supplies status page The printer returns to the Ready state after printing the supplies status page EA NOTE Ifyou are using non HP supplies the supplies status page will not show the remaining life for the supplies ENWW Tools for troubleshooting 285 Download Service Manual and Resetter Printer at http printer1 blogspot com Figure 6 21 Supplies status page 1 Black Cartridge indicates the part number amount of toner remaining in the print cartridge estimated pages remaining total number of pages and jobs processed print cartridge serial number and date installed and last used 2 Ordering information provides information on ordering new HP printer supplies 3 Return amp
350. unlight to position the printer Allow enough space around the printer to open the doors and trays 22 Physical specifications EA NOTE Printer weight does not include the print cartridge Table 2 1 Physical dimensions for the HP LaserJet 5200 Series printers Printer model HP LaserJet 5200 5200n and 5200L Height Depth 275 mm 10 8in 563 mm 22 2 in Width 490 mm 19 3 in Weight 20 2 kg 44 5 Ib HP LaserJet 5200tn 405 mm 15 9in 600 mm 23 6 in 490 mm 19 3 in 5200tn 30 2 kg 66 5 Ib HP LaserJet 5200dtn 500 sheet input tray tray 3 405 mm 15 9in 600 mm 23 6 in 135 mm 5 3 in 600 mm 23 6 in 490 mm 19 3 in 490 mm 19 3 in 5200dtn 33 1 kg 73 Ib 9 kg 20 Ib Space requirements The printer must have the following amount of space above and around it for proper access and ventilation 1 533 mm 21 in 2 1 060 mm 42 in 3 409 mm 15 9 in Figure 2 3 Space requirements Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Input Output I O configuration This section describes how to configure certain network parameters on the printer Parallel configuration e USB configuration Network configuration e Connecting to a network or a computer Parallel configuration The printer supports network and parallel connections at the same time A
351. up mechanism Tray 2 must be installed in order for tray 1 the multipurpose MP tray to operate The MP tray paper sensor SR3 detects whether media is present When tray 1 is correctly installed and contains media the MP tray pickup operation begins 1 The DC controller receives a print command from the formatter and rotates the main motor M1 at the correct speed for the media type 2 After the motor reaches the correct speed and the fuser is at the correct temperature the MP pickup solenoid SL2 turns on and the MP pickup roller rotates 3 The MP pickup roller picks up one sheet of media The separation pad prevents multi feeds 4 The MP tray media sensor detects the media type as the media enters the printer Jam detection 1 Cartridge sensor assembly 2 Paper and registration sensor covers 3 Cassette media sensor A pick up delay jam can occur during operation The printer makes three attempts to pick up media from a tray When the top of page sensor SR5 does not detect the leading edge of a page within 4 5 seconds after the third attempt the printing operation stops 58 Chapter 4 Theory of operation ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Image formation system The image formation system which forms a toner image on media consists of several interdependent systems e Electrostatic latent image formation e Developing e Transfer e Fuser e Drum cleaning The p
352. up motor 186 500 sheet feeder rear dust cover 175 500 sheet feeder right cover 173 500 sheet feeder right front cover 172 about 66 after service checklist 68 before service checklist 68 cartridge door unit 100 cassette paper pickup unit 113 CompactFlash cards 77 control panel 108 DC controller 139 DC controller cover 100 DIMMs 80 duplexer back cover 159 duplexer fan 164 duplexer feed motor 161 duplexer left cover 156 duplexer PCA 167 ENWW duplexer rightcover 157 duplexer top cover 158 duplexer unit 84 155 face down cover 95 face down delivery unit 118 face up bin 87 formatter 76 111 fuser 112 fuser motor 125 high voltage power supply 142 laser scanner 110 left cover 92 left front cover 94 low voltage power supply 151 lower back cover 86 main fan 126 main motor 120 paper feed unit 136 registration unit 134 right cover 86 right front cover 96 right lower cover 97 service approach 67 sub fan 129 tools required 66 top cover 89 transfer roller 135 tray 1 pickup roller 70 tray2 96 tray 2 pickup roller 72 tray 2 separation pad 73 tray 3 pickup and feed rollers 75 tray 3 retard roller 74 repair approach 67 repeating defects troubleshooting 244 248 replacement intervals print cartridges 42 44 replacing parts 500 sheet feeder drive PCA 186 500 sheet feeder drive unit 182 500 sheet feeder lifter driveunit 180 500 sheet feeder paper pickup unit 176 500 sheet feeder pickup motor 186 about 66 after s
353. ure 5 152 Removing the low voltage power supply PCA 4 of 6 6 From the right side of the printer remove two self tapping screws callout 7 and one additional screw callout 8 Figure 5 153 Removing the low voltage power supply PCA 5 of 6 ENWW Printed circuit assemblies PCAs 153 Download Service Manual and Resetter Printer at http printer1 blogspot com 7 Disconnect two connectors callout 9 and remove the low voltage power supply callout 10 Figure 5 154 Removing the low voltage power supply PCA 6 of 6 sie Q Hint Reinstalling might be difficult if the tabs callout 11 on the bottom of the metal shield go bellow the frame 154 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer Duplexer EA NOTE A minimum of an additional 64 MB is needed when adding a duplexer to the printer 1 At the back of the printer pull out the duplexer until it stops 2 Lift up the duplexer and slightly pull it toward you to remove it Figure 5 155 Removing the duplexer ENWW Duplexer 155 Download Service Manual and Resetter Printer at http printer1 blogspot com Duplexer left cover 1 Using a flatblade screwdriver unhook two claws callout 1 on the bottom of the duplexer Figure 5 156 Removing the duplexer left cover 1 of 2 2 Remove the duplexer left cover callout 2 Figure 5 157 Removing the dupl
354. ure that the type and quality of the media meet HP specifications See Selecting print media on page 16 If envelopes are creasing try storing envelopes so that they lie flat If these actions do not improve wrinkles or creases change the fuser mode from NORMAL to LOW1 di 2 3 4 5 Press Menu Use to highlight CONFIGURE DEVICE and then press v Use to highlight PRINT QUALITY and then press v Use to highlight FUSER MODES and then press v Use to highlight LOW1 and then press v Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media meet HP specifications See Selecting print media on page 16 3 Replace the print cartridge 246 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Tire tracks AaBbCc AaBbCc AaBbCc AaBbCc z AaBbCc i al This defect typically occurs when the print cartridge has far exceeded its rated life This can happen if you print a very large quantity of pages that have little toner coverage 1 Replace the print cartridge 2 Reduce the number of pages that print with very low toner coverage White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media meet HP specifications See Selecting print media on page 16 3
355. ut using the embedded Web server see Using the embedded Web server on page 280 For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Embedded Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect embedded print server is installed Manually configuring TCP IP parameters from the control panel Use manual configuration to set an IP address subnet mask and default gateway Setting an IP address 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight TCP IP and then press v Press W to highlight MANUAL SETTINGS and then press v Press to highlight IP Address and then press v co SY ey oP ae oe OS Press the or W arrow to increase or decrease the number for the first byte of the IP address 24 Chapter 2 Installation and configuration ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 10 11 Press v to move to the next set of numbers Press gt to move to the previous set of numbers EA NOTE To cycle through the numbers more quickly hold down the arrow button Repeat steps 8 and 9 until the correct IP address is complete and then press v to save the setting Press Menu to return to the Ready state Setting
356. vals 44 transfer removing and replacing 135 tray 1 pickup operations 58 tray 1 pickup replacing 70 tray 2 pickup operations 57 tray 2 pickup replacing 72 tray 3 pickup and feed replacing 75 tray 3 retard replacing 74 S Save Restore 294 scan buffer errors 209 scattered lines troubleshooting 247 screwdrivers required 66 screws installing 66 types of 67 311 self test 294 sensors errors 208 jam detection operations 58 locating 228 pickup and feed system operations 56 sequence of operations 52 tray 1 pickup operations 58 tray 2 pickup operations 57 separation pads 402 Index cleaning 48 jams causes of 225 replacement intervals 44 tray 1 pickup operations 58 tray 2 pickup operations 57 tray 2 replacing 73 separation stage 62 sequence of operations 52 serialnumber 21 service agreements 386 service approach 67 Service ID 297 Service menu 278 296 settings access denied message 210 auto continue 257 273 cartridge low 257 273 cartridge out 257 273 clearable warnings 256 272 cold reset 293 Configure Device menu 266 control panel 253 drivers 12 I O submenu 275 jam recovery 229 258 273 language control panel 259 274 network 24 NVRAM initialization 293 Paper Handling menu 265 personality 256 272 Print Quality submenu 268 Printing submenu 266 Resets submenu 276 Retrieve Job menu 263 sleep delay 255 272 System Setup submenu 271 trays 254 Settings tab embedded Web server 281 setup
357. ver 5 Press to exit Press for help INSUFFICIENT MEMORY TO LOAD FONTS DATA LOAD TRAY X lt TYPE gt lt SIZE gt alternates with For help press This message alternates with the name of the storage device that does not have enough memory to load the fonts or other data Tray X is either empty or configured for a type and size other than that specified in the job No other tray is available Press Y to continue printing without using the data To solve the problem increase the amount of memory for the device Press for more information Press for help LOAD TRAY X lt TYPE gt lt SIZE gt alternates with To use another tray press Y Tray X is either empty or configured for a type and size other than that specified in the job Press for help or Press Y to print from another tray LOAD TRAY XX lt TYPE gt lt SIZE gt alternates with MOVE TRAY DIAL TO CUSTOM The tray dial needs to be set to custom 1 Press W to see step by step information 2 Load the tray with the requested media 3 Verify the guides are in the correct position 4 Adjust the tray dial and blue lever to the custom position 5 Press Y to exit LOAD TRAY XX lt TYPE gt lt SIZE gt MOVE TRAY DIAL WHEN LOADING TRAY ENWW The tray dial needs to be set to paper size in use 1 Press W to see step by step information 2 Load the tray with the requested media
358. ving the high voltage power supply 6 of 17 9 Unhook the rear claw callout 10 EA NOTE This claw is the one furthest to you Figure 5 138 Removing the high voltage power supply 7 of 17 ENWW Printed circuit assemblies PCAs 145 Download Service Manual and Resetter Printer at http printer1 blogspot com 10 From the back lower left of the printer slightly turn the mounting guide callout 11 upward and move it to the left to remove it Figure 5 139 Removing the high voltage power supply 8 of 17 11 Unhook two claws callout 12 on the right side of the printer and remove the guide callout 13 Figure 5 140 Removing the high voltage power supply 9 of 17 si Q Hint When you reinstall install the rear claw and then the front claw 146 Chapter5 Removal and replacement ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com 12 Unhook two claws callout 14 at the front of the printer and remove the sensor flag callout 15 and two bushings Figure 5 141 Removing the high voltage power supply 10 of 17 EA NOTE Before you reinstall the sensor flag preset the sensor lever callout 16 two bushings callout 17 and one spring callout 18 Figure 5 142 Removing the high voltage power supply 11 of 17 ENWW Printed circuit assemblies PCAs 147 Download Service Manual and Resetter Printer at http printer1 blogspot com 13 Disconnect two flat
359. which the tray is the tray to match the type alternates with configured Printing can continue from other trays Ready Unauthorized supply in use The printer has detected that a non If you believe you purchased an HP supply HP supply is currently installed and Y go to www hp com go anticounterfeit alternates with was pressed Service or repairs required as a result of using Ready non HP supplies are not covered under HP warranty WAIT FOR PRINTER TO REINITIALIZE The printer is reinitializing No action necessary TE ENWW Control panel messages 219 Download Service Manual and Resetter Printer at http printer1 blogspot com Replacement parts configuration Perform the procedures in this section when these parts are replaced e Formatter and DC controller e Formatter new e DC controller new or previously installed in another printer EA NOTE The HP LaserJet 5200 Series printers store printer configuration information in Nandflash Always print a configuration page before and at least five minutes after installing these parts and turning the printer on to verify that the printer configuration information is restored from Nandflash memory to the NVRAM Formatter and DC controller WARNING Do notreplace the formatter and the DC controller at the same time If the formatter and the DC controller must both be replaced install a replacement formatter first If the formatter and the DC controller need to be replaced ins
360. with the computer HP Printer Utility Use the HP Printer Utility to set up printer features that are not available in the printer driver e Name the printer e Assign the printer to a zone on the network e Assign an internet protocol IP address to the printer e Download files and fonts e Configure the printer for IP or AppleTalk printing You can use the HP Printer Utility when your printer uses a universal serial bus USB cable or is connected to a TCP IP based network A NOTE The HP Printer Utility is supported for Mac OS X V10 2 or later Installing Macintosh printing system software for networks q 2 oo D amp 10 Connect the network cable between the HP Jetdirect print server and a network port Insert the CD into the CD ROM drive If the CD does not run automatically double click the CD icon on the desktop Double click the Installer icon in the HP LaserJet Installer folder Follow the instructions on the computer screen On the computer hard drive open Applications open Utilities and then open Print Center or Printer Setup Utility EA NOTE Ifyou are using Mac OS X V10 3 or Mac OS X V10 4 then the Printer Setup Utility has replaced the Print Center Click Add Printer Select Rendezvous as the connection type Select your printer from the list Click Add Printer Close the Print Center or the Printer Setup Utility Installing Macintosh printing system software for direct connections US
361. wnload Service Manual and Resetter Printer at http printer1 blogspot com Control panel message Description Recommended action 3 Open the print cartridge door remove the print cartridge and install a new print cartridge Close the print cartridge door 4 Press to exit Request accepted please wait The printer has accepted a request to print an internal page but the current job must finish printing before the internal page will print No action necessary Resend upgrade The firmware upgrade was not successful Attempt the upgrade again Restoring factory settings Restoring RFU LOAD ERROR The printer is restoring factory settings The printer is restoring settings An error has occurred during a firmware upgrade No action necessary No action necessary Reinstall the firmware Setting saved A menu selection has been saved No action necessary SIZE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media size that is different from the size for which the tray is configured Printing can continue from other trays but not from this one 1 Make sure that the media guides are adjusted correctly 2 In the PAPER HANDLING menu configure the tray for the correct size Sleep mode on The printer is in the sleep mode Any button press or the receipt of data clears the sleep mode No action necessary The printer automatically exits sl
362. y External panels and covers on page 317 Internal components 1 of 3 on page 321 Cassette tray 2 on page 337 Paper feed assembly on page 327 RM1 2485 000CN Roller transfer Internal components 1 of 3 on page 321 RM1 2490 000CN Face down delivery assembly Face down delivery assembly on page 331 RM1 2492 000CN RM1 2514 O00CN Face up delivery assembly Tag holder assembly Face up delivery assembly on page 329 Internal components 3 of 3 on page 325 RM1 2516 O00CN Main motor assembly Internal components 2 of 3 on page 323 RM1 2522 000CN Fuser assembly 110V 127V Fuser on page 335 RM1 2524 000CN Fuser assembly 220V 240V Fuser on page 335 RM1 2530 000CN Paper pickup assembly cassette Cassette tray 2 paper pickup assembly on page 339 RM1 2538 000CN RM1 2546 000CN Fuser motor assembly Separation holder assembly Internal components 2 of 3 on page 323 Cassette tray 2 on page 337 RM1 2555 000CN RM1 2891 O00CN Laser scanner assembly Duplexing feed drive assembly Internal components 3 of 3 on page 325 Duplexing feed drive assembly on page 361 RM1 2896 000CN 500 sheet feeder paper pickup assembly 500 sheet feeder paper pickup assembly on page 347 RM1 2897 000CN Sensor assembly 500 sheet feeder paper pickup assembly on page 347
363. y it is not busy and has no pending warning messages the status message Ready appears if the printer is online Warning messages Warning messages indicate data and print errors These messages typically alternate with the Ready or status messages and remain until you press Y Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu then the next print job clears these messages Error messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If AUTO CONTINUE ON is set on the menus then the printer will continue after the error message appears for 10 seconds Ey NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature For example pressing Stop pauses printing and offers the option to cancel the print job Critical errormessages Critical error messages indicate a device failure Some of these messages can be cleared by turning the printer off and then on The AUTO CONTINUE setting does not affect these messages If a critical error persists service is required ENWW Control panel message types 201 Download Service Manual and Resetter Printer at http printer1 blogspot com Control panel messages Control panel message Description Recommended action 10 32 YY UNAUTHORIZED SUPPLY Unauthorized supply
364. you replace the used print cartridge or press v which allows the printer to print while the warning appears To set supplies low reporting 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight CARTRIDGE LOW and then press v 5 Press amp or to select the appropriate setting and then press v 6 Press Menu to exit the menu Cartridge out response The printer has two options for this menu item e Select CONTINUE to allow the printer to continue printing AREPLACE CARTRIDGE warning message appears until the print cartridge is replaced Printing in this mode can continue only for a specific number of pages After that the printer stops printing until you replace the empty print cartridge This is the default setting e Select STOP if you want the printer to stop printing until the empty print cartridge is replaced ENWW Changing printer control panel configuration settings 257 Download Service Manual and Resetter Printer at http printer1 blogspot com To set the cartridge out response 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight CARTRIDGE OUT and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Jam recovery Use this option to
365. ys Figure 6 20 Paper handling configuration page Finding important information on the configuration page Certain information such as the firmware date codes the IP address and the e mail gateways is especially helpful while servicing the printer This information is on the various configuration pages Table 6 5 Important information on the configuration pages Type of information Specific information Configuration page Firmware datecodes DC controller Look on the main configuration page under Device Information When you use the remote firmware upgrade procedure all of these firmware components are upgraded Firmware datecode Look on the main configuration page under Device Information Embedded Jetdirect firmware version Look on the embedded Jetdirect page under HP Jetdirect Configuration 284 Chapter6 Troubleshooting ENWW Download Service Manual and Resetter Printer at http printer1 blogspot com Table 6 5 Important information on the configuration pages continued Type of information Specific information Configuration page Accessories and internal storage Embedded HP Jetdirect Look on the main configuration page under Installed Personalities and All optional devices that are installed on Options Shows model and ID the printer should be listed on the main configuration page Total RAM Look on the main configuration page under Memory Duplex

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