Service Bulletin
Contents
1. 63 4 73 recognition real time traffic XM Weather navigation XM note HFL audio USB 2007 with compass 4 54 4 56 4 54 Compass only no map only 2008 with compass White CD 4 54 4 54 Compass only no map only 2009 with compass 4 63 4 63 Compass only no map only 2000 1 07 2 50 2001 2 02 2 50 3 2 TL Black Voice guidance only 2002 2 04 2 50 2003 2 05 2 50 2004 3 30D 3 70 2005 Orange 3 40A 3 70 Voice recognition HFL 2006 3 50 3 70 Advanced voice recognition city street name 2007 an 4 55 4 56 4 64 recognition real time traffic HFL TL 2008 we Advanced voice recognition city street name 4 62 4 64 RA i f recognition real time Traffic HFL 2009 HDD 7 70 7 70 The 2009 TL uses an HDD type navigation system For more information about the HDD system refer to the service manual or TIG NM136 2004 3 20 Voice recognition Orange 3 70 2005 3 40A Voice recognition XM added 2006 4 31 464 Advanced voice recognition city street name 2007 4 31 4 55 4 56 recognition HFL added TSX 2008 4 62 4 64 Advanced voice recognition city street name White recognition HFL 2009 4 63 4 73 Advanced voice recognition city street name recognition real time traffic XM Weather XM note HFL audio USB Navigation control units for these models have different part numbers and are not interchangeable between model years Navigation CD 05 018 3 of 8 NOTE e The earliest DVD version is typically the v2. A newly introduced model feature for example XM radio may not display properly and Extension will display instead NOTE Extension may be displayed when using Music Link but should never be displayed when XM is selected e The current street being driven on may not appear properly at the bottom of the map screen display when the vehicle is driven on a main road NOTE If necessary compare the navigation system operation to a same model vehicle with a current DVD 4of8 IDENTIFYING NAVIGATION DVD VERSIONS To determine the navigation DVD version on a particular model start the engine then locate the navigation unit see the appropriate service manual Open the DVD door and push the eject button to eject the DVD Hold the DVD by the edges and check for these items e The label color see the chart on the previous page for model application Read the DVD version on the label and note it on the repair order The version number is near the bottom of the label text for example ver 4 23A You will need this version number in these instances To verify that the DVD version is appropriate for the vehicle Any time you call Tech Line regarding a navigation system issue To answer client inquiries concerning update or coverage issues NOTE Clients may obtain DVDs from sources outside the normal ordering process If you determine this is the case recommend that your client purchase the appropriate DVD from
3. 4 31 4 64 recognition HFL OnStar 4 64 Advanced voice recognition city street name 2007 White Gor recognition HFL 2008 4 62 4 64 Advanced voice recognition city street name recognition HFL 2009 473 473 Advanced voice recognition city street name recognition HFL Voice recognition real time traffic 2007 4 41 4 56 4 64 NOTE Ver 4 41 applies only to this vehicle and has the same database as ver 4 31 RDX 2008 White Advanced voice recognition city street name 4 62 4 64 s recognition real time traffic HFL 2009 Advanced voice recognition city street name 4 73 4 73 s recognition real time traffic HFL 2000 1 07 2 50 2001 Black 2 03 2 50 Voi id oice guidan n 3 5 RL 2002 2 04 2 50 g poe 2003 2 05 2 50 2004 Orange 3 20 3 70 Voice recognition 20f8 05 018 Applicable DVD Versions DVD Label Mogel Near Color EarliestDVD Latest DVD Features Version Version 2005 4 13B 4 64 Advanced voice recognition city street name recognition real time traffic HFL OnStar 2006 4 31 4 64 TECH an 4 55 4 56 464 Advanced voice recognition city street name navigation Gees recognition real time traffic HFL 2008 e Advanced voice recognition city street name TECH with 4 62 4 64 recognition real time traffic HFL navigation RL 2009 Advanced voice recognition city street name TECH with 4
4. 8 549 3798 knows the correct color DVD application for each vehicle and can provide the latest version To order online go to www acuranavi com and select Order Navigation DVD The client s navigation system manual provides additional ordering and installation information This information is located in the Client Assistance section NAVIGATION DVD STOCKING CONCERNS Maintaining inventory of navigation system DVDs for client convenience is not recommended Since the various navigation systems are version sensitive meaning that even if the correct color DVD is used an older version may not work stocking navigation DVDs can result in any of these problems e Incorrectly colored DVDs being put into navigation vehicles This causes the system to either display error messages or it causes system malfunctions that mimic a hardware problem This results in the client driving away with a malfunctioning navigation system e The DVD version is out of date or incompatible with a particular model This inconveniences your client by delaying the repair or by causing additional and unnecessary returns to your dealership The client experiences software bugs or other issues that have already been resolved in later versions currently available at the fulfillment desk 05 018 These ordering procedures are recommended e Always order navigation DVDs on an as needed basis During a typical model year each color DVD may undergo a half a d
5. AACURA Service Bulletin 05 018 i Applies To See VEHICLES AFFECTED October 10 2008 Navigation System Version and DVD Information and Inspection Supersedes 05 018 dated December 18 2007 to update the information marked by the black bars BACKGROUND VEHICLES AFFECTED This bulletin provides the following Navigation System e 2001 03 3 2CL DVD service information e 2000 03 3 2TL e DVD label color identification by model e 2000 04 3 5RL e Earliest DVD version application for each model e 2001 09 MDX e Identifying navigation DVD versions 2007 09 RDX e Checking a DVD for damage e 2005 09 RL e Ordering a DVD e 2007 09 RL with Compass System e Navigation DVD stocking concerns e 2004 08 TL e DVD handling and cleaning e 2009 TL e Installing a navigation DVD e 2004 09 TSX e Precaution on client sneak previews NOTE The 2009 TL uses an HDD type navigation e Answering client questions about navigation system system For more information about the HDD coverage and POI system refer to the service manual or TIG NM136 Pitfalls when interchanging navigation DVD parts BUONO een WARRANTY CLAIM INFORMATION Transiering sD VE suang navigation tnit None This service bulletin is for information only Refer replacement kii f f to the flat rate manual whenever servicing or repairing e Entering the anti theft code the navigation system e Navigation system platforms Use this information to avoid possible client dissatisfaction issues ca
6. ersion of the DVD that originally came with the vehicle The version may be higher if the client chose to upgrade the DVD The latest DVD version is typically the version for the current model year or the version that is available as an update DVD Depending on the year and model and whether the client purchased an update DVD the clients DVD may be a version between the earliest and the latest DVD versions EARLIEST DVD VERSION APPLICATION FOR EACH MODEL Each navigation system DVD contains a map POI point of interest database and the navigation system software for each model that it supports Inserting an older DVD such as an earlier version than indicated in the table on the previous page can cause problems since it lacks the software to provide the specific features needed for that model Unfortunately the navigation software does not detect or warn you that the version is outdated and it may even appear to operate NOTE Replacing a DVD just because the version number is higher is not always justified A higher software version see below does not necessarily mean it contains newer software for your model The DVD contains software for all models that use the same color DVD and a revised number may or may not have software fixes or upgrades for the model in question Typical warning symptoms that an outdated DVD is being used include e An Acura model navigation screen may display a Honda logo while booting up e
7. ing 1st Generation System 2nd Generation 3rd Generation 4th Generation ET643 1996 Service Advisor s Guide to the Navigation System Feature System System System ere Hard disc drive Navigation media or flash card DVD DVD DVD U S White DVD label color N A Black Orange Canada Gray Coverage F Metro USA Yes the ey DEA area they Yes Yes Yes cities Rural coverage None Yes at version 2 11 Yes Yes Canada Yes Yes metro areas within coverage None None metro areas about 100 miles while en route only of U S border a 08 09 RL HI and AK Ara a None None None None None None All other 09 models have g Hawaii coverage Voice guidance while en route Yes Yes Yes Yes Voice recognition No No Yes Yes Voice recognition city street name No No No Yes Traffic coverage No No No Yes mx as RL and Zagat survey USA restaurants No No No Yes Breadcrumbs N A Yes MDX Yes Yes Waypoints N A N A N A Yes Remanufacture Service Bulletin Service Bulletin Service Bulletin Service Bulletin service bulletin 96 025 96 025 96 025 96 025 online modules Acura Acura Honda Acura Honda Acura Honda University EL65 EL69 ELC81 ELC87 ELC92 E3104 1998 1999 3 2 TL Service Advisor Introduction E3102 1998 Technicians Training modules Guide to the Navigation System ProFormance ET642 1996 Sales in dealer Consultant s Guide to the WA WA IWA videotapes Na
8. is the same software version year and model as the vehicle being serviced Mixing incompatible navigation DVDs or other system components can delay the troubleshooting process by causing side effects unrelated to the original problem See DVD LABEL COLOR IDENTIFICATION BY MODEL 05 018 TRANSFERRING A DVD DURING NAVIGATION CONTROL UNIT REPLACEMENT If the client s navigation unit is faulty you will need to order a remanufactured replacement navigation unit see Service Bulletin 06 001 Audio Navigation and RES Unit In Warranty Exchange and Audio and DVD Player Out of Warranty Repair The order procedure on the N is designed to minimize unnecessary replacement of parts due to client settings unfamiliarity with system operation or software database issues that cannot be resolved by hardware replacement The form asks the following navigation information e The clients DVD color and version number on the label and condition of the DVD inspection for scratches The client s complaint symptom and other details to allow duplication of the issue by the factory The results of the diagnostic procedure from the service manual This information helps the remanufacturing center and the factory understand the problem and properly repair the core Replacement navigation units do not come with a DVD because the parts center has no way of knowing the client s current DVD version When the new navigation unit arrives and bef
9. n DVD Be sure to close the door on the navigation unit 4 Select OK on the disclaimer screen then turn the engine OFF Wait 1 minute and restart the engine 5 Select OK on the disclaimer screen 6 Drive the vehicle on a mapped road until the road name appears at the bottom of the map screen The system is now map matched PRECAUTION ON CLIENT SNEAK PREVIEWS Your client might request a look or sneak preview at features in the latest navigation software You should never preview a navigation DVD in a client s vehicle Inserting a new DVD installs the latest software from the DVD into the memory of the client s navigation system When the original DVD is reinstalled the newer software remains in memory and is often incompatible with the client s original DVD map and POI database If your client wishes to see the latest navigation coverage or software features demonstrate it on an in stock vehicle that already has the latest DVD version If by chance a newer version is loaded accidentally either by the dealer or the client the only remedy is to enter the navigation diagnostic mode s Version screen and do a forced download Refer to the N for applicable patches that may need reinstalling NOTE A forced download is not possible when the client upgrades their 2005 white labeled DVD version 4 13 with an 06 or later DVD version 4 31 or greater Either a new version DVD must be purchased or the naviga
10. opolitan city name If the address is shown in a later year vehicle but not your client s vehicle recommend that your client purchase an update e Is my city covered by the navigation system For general questions about whether a city is covered view the map coverage link on the DVD order site On the site you enter a year and model and then click on the Coverage link You then select a state or province and the cities are listed Of course this does not guarantee that the client s road or address is in the system Verifying on an actual production vehicle is always the best guarantee that your information is accurate e The gas station on my corner is now a restaurant Why is it still incorrect in the navigation system For POl related client questions explain that businesses are constantly moving and there can be a considerable lag in updating the millions of POIs in the system The database is updated annually and the best way to verify whether the POI is accurate is to verify the inquiry on a current production vehicle Answers to these and other questions regarding coverage can be found in these locations e In the Frequently Asked Questions section of the navigation system manual e Atthe online DVD order site by clicking on the FAQs link see ORDERING A DVD PITFALLS WHEN INTERCHANGING NAVIGATION DVD PARTS DURING DIAGNOSIS When troubleshooting navigation system problems ensure that the known good vehicle
11. ore disconnecting the original navigation unit do this 1 With the engine running open the navigation unit door and eject the DVD from the original navigation unit To avoid scratching or damaging the DVD temporarily place the DVD in a jewel case NOTE If the DVD will not eject write that information clearly on the core return form and order a DVD from the Acura Disc Fulfillment Center 2 Install a new navigation unit Follow the procedure in the navigation section of the appropriate service manual 3 Reinstall the client s original DVD verifying that the DVD is free of deep scratches or smudges 4 Check online for service bulletins prescribing patches if any that should be applied to the new navigation unit 5 Park the vehicle outside and do the initialization On the IN look up the navigation system TQI service bulletin that applies to the client s vehicle This assures that all components connected to or controlled by the navigation unit are working properly The TQI procedure includes a short test to ensure that the navigation unit has synchronized its maps with the current location obtained during the GPS initialization map matching 05 018 ENTERING THE ANTI THEFT CODE Any time power is disconnected from the navigation unit the 4 digit anti theft code must be entered on the navigation system display This 4 digit code can be found on a small code card or sticker in the glove box Enter the 4 digi
12. ozen software only version upgrades to fix minor issues on some or all models the DVD supports This is normal Usually only the letter at the end of the version number changes while the database maps and POIs remain unchanged through the year e Never promise your clients future free updates There are no free programs for updating the navigation DVD Update DVDs are generally available for purchase each fall The online DVD order site provides information when an update for a particular color DVD is available NOTE e Refer to the version chart in this service bulletin when ordering any navigation system DVD e Damaged discs are not warrantable DVD HANDLING AND CLEANING To avoid damaging or leaving fingerprints on the DVD always handle it by the edges and place it in a jewel case whenever it is outside the navigation control unit Deep scratches or fingerprints on the back of the DVD can cause intermittent rebooting or other system errors Smudges and fingerprints can be carefully removed using a mild cleaner and tissues designed to clean eyeglasses To clean a DVD apply the cleaning solution and using a clean soft cloth very gently wipe across the DVD from the center to the outside edge never in a circular motion Do not place stabilizer rings or labels on the DVD 5 of 8 INSTALLING A NAVIGATION DVD 1 Park the vehicle outside and start the engine 2 Eject the old DVD 3 Install the new navigatio
13. t code then select Done If you cannot find the navigation system anti theft code use the N Interactive Network to look it up You need the serial number of the navigation unit to do this There are two methods to obtain the serial number e For the latest navigation systems white and orange colored DVDs you can view the serial number by entering the diagnostic mode see the appropriate service manual for this procedure Select Unit Check from the main menu then select the Navi ECU diagnostic screen This process eliminates unnecessary removal of the navigation unit to obtain the serial number e For 2nd generation navigation systems identified by the black DVD used with them the serial number is located on the underside of the navigation unit The iN may display more than one code for a given serial number This is because serial numbers are not unique You may have to try more than one 4 digit code If no code is shown or if the code s given do not work contact the American Honda Warranty department at 310 783 3240 If the code 0000 four zeroes works replace the navigation unit When you replace a navigation unit be sure to remove the old code card and stickers and give the client the new anti theft security code card 70f8 NAVIGATION SYSTEM PLATFORMS Since the 1996 model year the navigation system has gone through four system changes The system types are detailed in the chart below Distinguish
14. the Acura Disc Fulfillment Center see ORDERING A DVD CHECKING A DVD FOR DAMAGE Check the underside of the DVD for signs of mishandling Deep scratches swirl marks or fingerprints can cause random lock ups reboots and DVD read or format errors NOTE A damaged DVD is not covered under warranty unless the disc is damaged by the navigation unit Damage by the navigation unit typically appears as circular scratches caused by something rubbing against the DVD as it spins The damage may appear as arcs or complete circles on the DVD reading surface Refer to Service Bulletin 08 035 DVD Read Error or No Route Displayed and Navigation DVD Is Scratched for more information SCRATCHES 05 018 e Verify that the underside of the DVD is silver and not a copy with a bluish color Copies do not work properly and can cause other symptoms that mimic hardware problems e If the DVD is dirty go to DVD HANDLING AND CLEANING e If the DVD is defective or has any of the issues mentioned above return the vehicle to your client and recommend that they order the proper DVD from the Acura Disc Fulfillment Center see ORDERING A DVD NOTE If the navigation unit is found defective through the appropriate service manual troubleshooting procedures and the DVD will not eject order a replacement control unit and also order a DVD from the Acura Disc Fulfillment Center ORDERING A DVD The Acura Disc Fulfillment Center at 88
15. tion unit must be replaced ANSWERING CLIENT QUESTIONS ABOUT NAVIGATION SYSTEM COVERAGE Some clients may ask questions regarding a city address or POI point of interest covered by the navigation system It is better to verify a coverage question on an actual vehicle than to disappoint your client by promising coverage that may be incomplete or missing in their area The following suggestions can be used to answer coverage inquiries from your client How do find the local address of a business that is part of a national chain for example Starbucks There are three ways to find the local address to businesses If you know the phone number of the business select Phone Number and enter the 10 digit phone number area code plus seven digit number 6 of 8 Select Category then Restaurant Enter the keyword Star The resulting list includes all restaurants that have the letters Star anywhere in the name Select Name and enter Starbucks For more common business names like McDonalds you may have to search through a list that includes other businesses like McDonalds Welding McDonalds Automotive etc e Is my address covered by the navigation system Using a current production vehicle of the same model try entering the clients address street first to see if their area is covered Always enter the street first because sometimes their city may be included in a neighboring township or under some larger metr
16. used by incorrect or outdated DVD installation 2008 American Honda Motor Co Inc All Rights Reserved BTB 29129 40634 0810 1of8 CLIENT INFORMATION The information in this bulletin is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These procedures should not be attempted by do it yourselfers and you should not assume this bulletin applies to your vehicle or that your vehicle has the condition described To determine whether this information applies contact an authorized Acura automobile dealer DVD LABEL COLOR IDENTIFICATION BY MODEL Clients may obtain navigation DVDs from a variety of sources friends Internet auctions etc outside the normal ordering process If they install an incorrect DVD it can produce an error message or cause the navigation system to malfunction Use the following table to identify the label color and version used for each model Applicable DVD Versions DVD Label Moda vear Color EarliestDVD Latest DVD Features Version Version 2001 2 02 2 50 3 2 CL 2002 Black 2 04 2 50 Voice guidance only 2003 2 05 2 50 2001 2 02 2 50 s Black Voice guidance only 2002 2 05 2 50 2003 3 10 3 70 Orange Voice recognition 2004 3 30D 3 70 2005 4 11 4 64 Advanced voice recognition city street name MDX 2006
17. vigation System a The HDD flash card is programmed by the dealership using the iN PC and supplied CDs The client selects the area DCA that they want The final update for this system was issued December 2002 3 5RL version 3 50 3 5TL version 2 10 For questions regarding programming the HDD flash card or obtaining the CDs containing that coverage refer to S B 97 016 1996 99 3 5RL TQI of the Navigation System or call the iN help desk at 800 245 4343 b The features supported by voice recognition navigation audio climate and RES vary by model and trim See the navigation system manual for a list of applicable voice commands c For more current metro traffic coverage information go online to www Acura com realtimetraffic 8 of 8 05 018
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