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1. Errors Associated with Stacker Epson Disc Producer Errors Associated with Stacker 80 Conditions Remedias Stacker 3 is inserted for Standard Mode or External Output Mode Remove Stacker 3 Stacker is not correctly inserted Make sure that Stacker 1 Is correctly Inserted Stacker 3 is not correctly inserted for Batch Mode Make sure that stacker 3 ls correctly Inserted bi 5 lella Stacker is empty Load discs Into Stacker 1 Stacker 2 is empty O O o O olo Load discs Into Stacker 2 Stacker is overloaded Remove discs so that discs are below the rec Ina Stacker 2 is overlodded Remove discs so that discs are below the red Stacker 3 if full Remove published discs form Stacker 3 Stacker 4 if full Remove publshed discs frorn Stacker 4 Stacker 4 is open Close Stacker 4 DNP Photo Imaging America Corp Errors Associated with Ink Errors Associated with Ink DNP Photo Imaging America Corp Epson Disc Producer Conditions Remecies Ink low Obtaln a replacement Ink cartridge To determine which cartridge is nearly expended check the Ink cartridge status see Checking the Ink Carthage Status on page 51 Incorrectly installed ink cartridge Relnsert the Ink cartridge see The Ink light ls flashing or ls on after you replace the cartridge on page 82 Ink cartridge not fully inserted All Ink lights are on Check Ink cartridges and make sure they are all fully I
2. Figure 3 Paper Path Door Opened 3 Remove the jammed print and close the Paper Path Door and relock the door holding the door shut with slight pressure VS Attention The printer will not send another print if there is a print in the paper path or if the paper path door is open You have now cleared a paper jam from the paper path COMMUNICATION ERRORS The most common communication error happens when a USB cable has been disconnected or is not fully inserted into the connection Check both ends of the cable when able and reseat them if necessary This should resolve the issue If errors reoccur or do not resolve when the cable is reseated call Technical Support at 1 888 749 3587 System Errors All other errors fall into the category of system errors and are listed below Table 2 System Errors System Message Solution Reset printer turn off on Reset printer Reset printer Reset printer Reset printer Allow printer to cool reset printer DNP Photo Imaging America Corp 19 Replacing Tower Media Tower Unit Table 2 System Errors System Message Solution RFID Module Error Check printer media reset printer If any of these errors persist call Technical Support Attention If any of the errors in Table 3 occur call Technical Support immediately Table 3 System Errors Cont System Message Solution System Error Call Technical Support Device Error while Transferring Call Technical Sup
3. 4 Load the discs into Stacker 1 with the printable side facing up Figure 3 Load Discs v Attention Do not load the discs above the red line marked on the stacker otherwise the discs or product may be damaged 5 nsert Stacker 1 Figure 4 Insert Stacker 1 Follow these steps to load discs into Stacker 2 1 Remove Stacker 2 Figure 5 Remove Stacker 2 2 Load discs into Stacker 2 with the printable side facing up DNP Photo Imaging America Corp 69 Follow these steps to load Stacker 3 3 Insert Stacker 2 Epson Disc Producer Figure 6 Insert Stacker 2 Follow these steps to load Stacker 3 2 Note Stacker 3 is an output source You will not load discs into Stacker 3 Make sure there are no discs in Stacker 4 when using Stacker 3 Do not remove Stacker 4 1 Insert Stacker 3 Figure 7 Insert Stacker 3 VS Attention Be sure to lock the lever located on Stacker 4 when you use Stacker 3 see below Figure 8 Lock Lever 70 DNP Photo Imaging America Corp Replacing the Ink Cartridges Epson Disc Producer Follow these steps when using Stacker 4 B Note Stacker 4 is used as an output source You will not load discs into Stacker 4 VS Attention When using Stacker 4 as an output source do not use Stacker 3 Be sure to unlock the lever on Stacker 4 see below Figure 9 Unlock Lever REPLACING THE INK CARTRIDGES VS Attention For maximu
4. DNP Photo Imaging America Corp PRINTRUSH MP MPL HARDWARE OPERATION AND MAINTENANCE MANUAL Basic Maintenance DNP Photo Imaging America Corp Acknowledgements ACKNOWLEDGEMENTS The information contained in this document represents the current view of DNP Photo Imaging America Corp on the issues discussed as of the date of publication Because DNP Photo Imaging America Corp must respond to changing market conditions it should not be interpreted to be a commitment on the part of DNP Photo Imaging America Corp DNP Photo Imaging America Corp cannot guarantee the accuracy of any information presented after the date of publication This document is for informational purposes only DNP Photo Imaging America Corp MAKES NO WARRANTIES EXPRESSED OH IMPLIED AS TO THE INFORMATION IN THIS DOCUMENT Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of DNP Photo Imaging America Corp DNP Photo Imaging America Corp may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement
5. 6 Click the Manual radio button to prohibit Windows from making an automatic profile selection 2 Note gt If the Fargo 343 Feb 3 2009 color profile is not available in the list of choices it must be added 7 To add the profile 48 DNP Photo Imaging America Corp a gt gt gt eneenne at amp S Selecting the Fargo Advanced Settings Fargo HDP5000 Card Printer a Click the Add button b Browse to C WINDOWS system32 spool drivers color dd Pralile Association 21x A SRGB Color Space Profile icm c Select the Fargo 343 Feb 3 2009 color profile d Click the Add button 8 Select the Fargo 343 Feb 3 2009 color profile 9 Click the Set as Default button 10 Select the HDP5000CLR profile and click the Remove button 11 Click the Apply button 12 Click the OK button Selecting the Fargo Advanced Settings 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the FargoHDP5000 Card Printer icon 4 Select Properties from the menu DNP Photo Imaging America Corp 49 Selecting the Fargo Advanced Settings Fargo HDP5000 Card Printer 5 Click the Printing Preferences button P HDP 540 Card Printer Properties TO aa Po Sn 7 Gu 7 9 37 p 6 Select the Image Color tab E HOP SOO Card Printer Printing Preferences iis t EAM YUET TIT TTE PFEEMEURT TEZZE Kanu E ngon UUMURIAOTGC HE VR I MP Ra
6. America Corp 75 Correcting the Printing Position Epson Disc Producer 5 Type digital08 as the password 6 Select Close SiteKiosk 7 Hit the Windows button You now have access to Windows 8 Make sure that an unprinted disc with a 116mm 4 57 or more diameter is inserted in Stacker 1 9 Make sure that no lights are indicating errors and that the disc cover is closed 10 From Windows navigate to Start Control Panel Printers and Faxes 11 Click the Utility tab then click the Print Head Alignment button 12 Follow the onscreen instructions to align the print head Correcting the Printing Position If you notice a misalignment of vertical printing position you may be able to solve this problem by using the Correcting the Printing Position utility Follow these steps to use the Correcting the Printing Position Utility 1 Atthe server kiosk touch and hold the Tomo logo in the upper left corner of the screen 2 Enter the password 4301 Touch OK 3 Touch Exit Application 2 Note You will need to connect a keyboard to the system From the Desktop Security screen type CTRL ALT U Type digital08 as the password Select Close SiteKiosk Hit the Windows button You now have access to Windows Make sure that an unprinted disc with a 116mm 4 57 or more diameter is inserted in Stacker 1 je ec ok see de uem Make sure that no lights are indicating errors and that the disc cover is closed 10 From Windows nav
7. Figure 1 The DS40 or DS80 printer DNP Photo Imaging America Corp 21 Distinguishing Your DS40 and DS80 Printer Model Printer Basics Attention Prior to moving the printer the ink ribbon cassette and paper roll should be removed from the printer Always take care when lifting the printer so as not to cause physical injury When reinstalling check that the ribbon and paper are properly positioned before resuming printing If either is positioned incorrectly paper jams print position errors or other unexpected problems can occur The DS40 and DS80 printers are quite similar The instructions written for one will work for the other The main difference is in paper size DS40 printers print 4x6 size prints and DS80 printers print 8x12 size prints De Note If your printer is configured for use in a tower system the printer will have small rubber feet These feet are essential to aligning the output for the printer with the tower conveyor system and keeping the printer from moving inside the unit Do not remove the feet 22 DNP Photo Imaging America Corp See Installing Media Installing Media INSTALLING MEDIA Use the following procedures with your DS40 and DS80 Installing the Paper Roll and Ribbon O Note a It is a good idea to check that there is enough paper in the printer to meet anticipated demand Avoid touching the surface of the paper Excessive fingerprints or smudges can lead to poor print quality 1 P
8. USB Connection Failed B Note A media set contains one roll of paper and a new ribbon Always change media together PAPER JAMS Most error messages deal with printer jams and media problems Once the print has exited the printer it can become jammed in two main areas wm tower door mm paper path DNP Photo Imaging America Corp 17 Tower Door Jam Tower Unit Attention The tower will not allow another print to be send through the system if there is a paper jam in any of these areas Tower Door Jam If a print becomes jammed in the tower door 1 Open the tower door by unlocking the door pressing in on the handle and the pulling the door towards you mo a Figure 1 Opening the Tower Door 2 Look inside the door to find the print Al J mee Ni 3 i i sau Figure 2 Inside the Tower Door 3 Remove the print and then close the door pressing firmly to ensure it is closed correctly Relock the door 4 The printer will reset You have now cleared a paper jam from the tower doors Paper Path Jam The paper path runs along the outside of the doors and up into the corner unit If a paper jam occurs in the paper path 1 Unlock the paper path door where the jam is located 4 Note You need to unlock both locks on the paper path door in order for the door to open DNP Photo Imaging America Corp Communication Errors Tower Unit 2 Open the paper path door
9. after 15 minutes If the unit is operating wait for 10 seconds after operation is stopped to turn off the power LOADING DISCS VS Attention The Epson Disc Producer is configured to use CD R and DVD R discs Using any other type of disc may start to cause operation malfunctions Depending on whether you are using the product in Standard External Output or Batch mode you will use a different combination of stackers See your Epson Disc Producer Setup Guide for instructions on setting up the product for operation with your PrintRush MPL system These instructions explain how to load each stacker DNP Photo Imaging America Corp 67 Loading Discs Epson Disc Producer Follow these steps to load discs into Stacker 1 VS Attention Do not open the disc cover while running a job busy indicator is flashing unless the application instructs you to add or remove discs Do not put your hands inside the product while beeping as the arm is still moving B Note A beep will sound if you open the disc cover while running a job and the job will pause Closing the disc cover automatically resumes the job Pause a job if you need to open the disc cover 1 Open the disc cover 2 Take out Stacker 1 Figure 2 Remove Stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the disc 68 DNP Photo Imaging America Corp Loading Discs Epson Disc Producer
10. circulation Do no install the printer near heat sources such as radiators or air ducts or in places subject to direct sunlight or excessive dust Attention N Before beginning installation make sure to unplug the power supply and USB ethernet cables from the printer DNP Photo Imaging America Corp 47 Configuring the HDP5000 Card Printer CONFIGURING THE HDP5000 CARD PRINTER Follow these instructions for establishing the correct printer settings for the Fargo Card Printer Fargo HDP5000 Card Printer Setting the Fargo Color Profile 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the Fargo HDP5000 Card Printer icon 4 Select Properties from the menu 5 Select the Color Management tab HDP5000 Card Printer Properties j i six Gee Shsng Pos Advanced Coku Management Secus Device Settings These settings let vou sttocizte color prolile s wath your color a lll ei adage UTICA Dime Ren M i type of media being used and the panier confhigurabon Wugtomalic Windows will automatically select the bes color profe from the Bst of associated color profiles Recommended C Manus Manually select the default color profile for all output irom thes device rom the ksi of associated color profile Default color profile Fargo 343 Feb 3 2009 Cose Profile currently associated vath this printer
11. device connected to the serial port of the multiport cable of the MX870 terminal has power and is functioning correctly The cable connecting the optional device to the MX870 terminal s serial port may be defective Try a different serial cable If the problem persists contact technical support 92 DNP Photo Imaging America Corp Troubleshooting Credit Card Reader Problem Resolution Transaction Fails to Process Check the magnetic card reader Make sure that you are swiping cards correctly The black magnetic stripe on the card should face down and towards the screen Perform a test transaction using several different magnetic stripe cards to ensure that the problem is not a defective card Process a transaction manually using the screen instead of the card reader If the manual transaction works the problem may be a defect in the card reader Contact technical support Check the smart card reader Make sure you are inserting cards correctly The chip on the card should face down and inward Perform a test transaction using several different smart cards to ensure that the problem is not with the card Ensure the MSAM cards are correctly inserted and the cardholders are properly secured Check the cable connections Ensure that all cables are correctly connected If cables are connected properly check that the cable is in working order by connecting a known good cable If transactions process with this cables r
12. from DNP Photo Imaging America Corp the furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property ScanStation PrintMaster iStation PicViewer Photo Theater MyPhotoLab NexLab PixelWare LabServer One Touch Digital Prints and One Touch Digital Printing are trademarks of DNP Photo Imaging America Corp The names of actual companies and products mentioned herein may be the trademarks of their respective owners PrintRush is a trademark of Dai Nippon Printing Company LTD Dell is a registered trademark of Dell Inc pcAnywhere is a registered trademark of Symantec Corporation Kodak is a trademark of Eastman Kodak Company Epson Stylus is a registered trademark of Seiko Epson Corporation and Sony is a registered trademark of Sony Electronics Corporation GO Software PC Charge Win Charge are trademarks of GO Software Inc IrDA is a registered trademark of Infrared Data Association Bluetooth is a registered trademark of the Bluetooth SIG and Macromedia and Flash are registered trademarks of Macromedia Inc All other trademarks are the property of their respective owners DNP Photo Imaging America Corp PO Box 767 San Marcos TX 78667 e USA 2000 2009 DNP Photo Imaging America Corp All rights reserved DNP Photo Imaging America Corp HP TOUCHSMART WIRING DIAGRAM To ensure your system is
13. not plugged in Check for loose cable connections Scanner cannot read bar code Interface power cables are loose Check for loose cable connections Scanner is not programmed for the Ensure the scanner is programmed to read correct bar type the type of bar code to be scanned Try scanning other bar codes and other bard code types Incorrect communications parameters Check that the communication parameters baude rate parity stop bits etc are set properly 90 DNP Photo Imaging America Corp VERIFONE MX870 CREDIT CARD READER AND PINPAD MAINTENANCE The MX870 credit card terminal has no user maintainable parts The smart card implementation is a proprietary hardware solution that has no serviceable parts Cleaning the Terminal To clean the terminal use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use alcohol or an alcohol based cleaner Attention Never use thinner trichloroethylene or ketone based solvents as they may deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the display VS Attention Do not attempt to clean the smart card reader Doing so may void the warranty For smart card reader service contact technical support CALIBRATING THE TOUCHSCREEN The MX870 credit card terminal requires the touchscreen to be calibrated at the time of installation The terminal should be powered on and allowed
14. of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Figure 17 Bad Sample 15 See Cleaning the Print Head and Aligning the Print Head sections of this chapter You have now checked the Print Head Nozzles Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing you may be able to solve these problem by cleaning the print head which ensures that the nozzles are delivering ink properly B Note 2 Clean the print head only if print quality declines Use the Nozzle Check utility first to confirm that the print head needs to be cleaned When ink is low you may not be able to clean the print head When ink is expended you cannot clean the print head Replace the appropriate ink cartridge first Follow these steps to use the Head Cleaning Utility 74 DNP Photo Imaging America Corp Aligning the Print Head Epson Disc Producer 1 Atthe server kiosk touch and hold the Tomo logo in the upper left corner of the screen 2 Enter the password 4301 Touch OK 3 Touch Exit Application 2 Note You will need to connect a keyboard to the system From the Desktop Security screen type CTRL ALT U Type digital08 as the password Select Close SiteKiosk Hit the Windows button You now have access to Windows Make sure the disc producer is turned on es D S ox Make sure that no lights are indicating err
15. on the printer No Prox Card Encoder No Proximity Card encoder To cancel click on Cancel Print is installed on the printer Headlift Error The headlift sensor is not detected movement from the headlift cam Reboot the printer by cycling power To cancel press the Cancel Print button Invalid Password Print Film Out Print Film is not Installed Print Film Sensor Error DNP Photo Imaging America Corp The password entered is not a valid password The print film installed in the printer is empty No print film is installed in the printer The printer cannot find the next panel on the film Press OK to enter another password To cancel press the Cancel Print button Install new film and press the Resume button to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Install the film and press Resume To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Check that the film is installed properly and press Resume To cancel the print press the Cancel Print button from the driver s display dialog or the Cancel button on the printer 71 Troubleshooting Printer Error Message Wrong Print Film Installed Invalid Print Film Installed Print Film Error 72 An incorrect film has been installed or a driver setting is
16. 0 printer 4 Select Printing Preferences 3 Click on the Toolbox button at the bottom of the dialog box Attention Be sure to disconnect the printer s power cord whenever performing any type of maintenance unless otherwise directed For the maintenance procedures outlines you will need a Printer Cleaning Kit This optional kit includes the following a E Printhead Cleaning Swabs pre moistened with 99 99 isopropyl alcohol for cleaning the printhead wm Cleaning Cards with adhesive backing for cleaning the printer s cleaning rollers a E Gauze Pads pre moistened with 99 99 isopropyl alcohol for cleaning the printer s interior exterior wm Alcohol Cards pre moistened with 99 99 isopropyl alcohol for cleaning the printer s platen rollers and card feed rollers Attention 4 To prevent equipment or media damage always remove the ribbon and cards from the printer before making any repairs unless otherwise specified v Attention To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer 62 DNP Photo Imaging America Corp SE eee Cleaning the Printer Platen Roller and Card Feed Rollers Fargo HDP5000 Card Printer Cleaning the Printer Platen Roller and Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality The card feed rollers move the card throughout the
17. Start on the task bar and then click Control Panel 4 In the Control Panel click or tap Hardware and Sound 5 Click or tap HP Touch Screen Configuration 6 Click or tap the Troubleshooting tab 7 Under Calibration click or tap Calibrate 8 Click or tap Yes on the message that opens 9 Press and hold the crosshair fingerprint icon each time it appears until you hear a beep Do not change the screen orientation desktop resolution or perform any other task until completing calibration 10 Click or tap Yes to accept these calibration settings The screen has been calibrated 11 If touch points remain inconsistent shut down the computer and unplog the power cord Leave the power cord disconnected for at least 5 seconds 12 Plug in the power cord and turn on the computer Screen calibration is returned to its factory setting If touch points remain inconsistent continue to the next step 13 Close any open software so that the Windows desktop is visible 14 Press the SCROLL LOCK key on the keyboard 5 times 15 Touch anyware on the screen and the mouse pointer moves to the upper left 16 Obtain a pencil that has a clean eraser on one end 17 Gently touch the eraser to the mouse pointer and hold it until a beep is heard 18 Release the eraser and the mouse pointer travels to another area of the screen 19 Continue touching the eraser to the mouse pointer and releasing it until the mouse pointer moves to the center of the Scree
18. T LM z Pia Plan ala wid Lines Eph i l1 m cle ae on ee 50 DNP Photo Imaging America Corp Selecting the Transfer Temperature Offset Setting Fargo HDP5000 Card Printer 7 Click on the Advanced Settings button Advanced Image Color Balance Yellow Balance m js Magenta Balance di bie a d 05 Cyan Balance i 8 Using the slider set the Sharpness value to 25 9 Using the slider set the Contrast value to 5 10 Using the slider set tte Gamma value to 30 11 Using the slider set the Yellow Balance to 3 12 Click the OK button to close the Advanced Settings window Selecting the Transfer Temperature Offset Setting 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the Fargo HDP5000 Card Printer icon 4 Select Properties from the menu DNP Photo Imaging America Corp 51 eee Selecting the Transfer Temperature Offset Setting Fargo HDP5000 Card Printer 5 Click the Printing Preferences button E HDPS000 Card Printer Propert jes ra e e oe p r iHOF500 Card Prete 6 Select the Card tab HOP SO t ard P Printer e Printing Preferences 8 Click on the Advanced Settings button 7 Click on the Toolbox button 9 Scroll down the menu to Transfer Temp Offset 10 Click on the value in the Current column 11 Use the down arrow button to set the value to 5 12 Click the OK b
19. ables you may have had to disconnect to access the back of the printer and put the printer back in place 5 Power the unit ON You have now cleaned the dust from the ventilation unit Cleaning the Platen Roller If any impressions appear regularly in the same place on the prints on either the front or back you will need to clean the platen roller There could be powder paper scraps or other debris stuck to the roller 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 4 Pulling the Mechanism Unit DNP Photo Imaging America Corp 29 Cleaning the Platen Roller Maintaining the Printers 2 Free the paper release lever Figure 5 Paper Release Lever 3 Remove the scrap box empty scraps into a proper receptacle Figure 6 Removing the Scrap Bin 4 Remove the paper cassette Figure 7 Removing the Paper Cassette 30 DNP Photo Imaging America Corp Cleaning the Platen Roller Maintaining the Printers 5 Using the alcohol pads provided wipe any dirt off the platen roller while rotating the roller slightly VS Attention Only use the alcohol pads provided in the cleaning kit Take care to avoid injury and damage due to the sharp edges B Note If there is debris that will not come off using the alcohol pad run the sandpaper provided in the cleaning kit over the area lightly until the debris is removed Clean the area again with an a
20. at may be inside If you do not have a can of compressed air use a cleaning pad from the cleaning kit to wipe out all visible areas inside the printer Remove any debris that may be inside Attention Be extremely careful not to let any alcohol drip inside the printer 4 Re install the printing supplies 5 Close the front cover Cleaning the Outside of the Printer Clean the printer casing with a cleaning pad from the printer cleaning kit Attention Do not use cleaning solvents of any kind or spray with a cleaner Cleaning the Printhead Clean the printhead every time the print ribbon is changed to maintain consistent print quality This procedure should also be performed approximately every 1000 prints in order to maintain print quality Attention Never use a sharp tool or abrasive object of any kind to clean the printhead Watches rings bracelets and other jewelry can damage the printhead if accidently bumped against For best results remove such items before touching any internal parts of the printer 1 Open the front cover 2 Remove the ribbon and film cartridges 64 DNP Photo Imaging America Corp Fargo HDP5000 Card Printer 3 Use a printhead cleaning swab squeeze to saturate the tip from the cleaning kit to firmly wipe back and forth across the surface of the printhead Figure 20 Cleaning Printhead 4 Re install the cartridges and close the front cover once the printhead is dry Replaci
21. ave now calibrated the touchscreen 10 DNP Photo Imaging America Corp DS TOWER UNIT NO BACK PRINTER The DS Tower unit is made up of three components mm Control Unit houses the DS80 printer s as well as the hardware that controls the tower unit including the power strip and networking cables connecting the printers to the tower and the tower to the CPU wm Shooter Unit houses the DS40 printers as well as the sorter mechanism for transporting prints wm Corner Unit spits out the finished prints into the print catcher below lt Corner Unit Sho Shooter Door Lock Shooter Door A Shooter Door B Tower Parts Tower Door DNP Photo Imaging America Corp 11 Inside the Tower Tower Unit INSIDE THE TOWER Figure 1 Inside Tower Inside the tower there are up to four printers am 1 4 DS40 4x6 printers wm Up to 3 DS80 8x10 printers in the bottom 3 bays Attention It is important that these printers are installed in the correct order Failure to install the printers in their correct bays could result in corruption of the firmware 2 Note gt For more information on the printers see the chapter on DS printers 12 DNP Photo Imaging America Corp Cleaning the Tower Unit Tower Unit CLEANING THE TOWER UNIT About once a month it will be necessary to clean the air filters in the tower unit to maintain optimum performance A Attention If the filter is clogged the inte
22. e Status light is still flashing orange the scanner may be malfunctioning or the scanner light source may need to be replaced None Off The scanner is off Table 2 Troubleshooting Scan Quality Problem Possible Cause Resolution The edges of the photo are The photo is beyond the edge Move the photo 5mm away from the edges of the not scanned of the scanner glass scanner glass to avoid cropping A line or line of dots always The scanner glass may need See Cleaning the Scanner appears in the scanned cleaning images Straight lines in the image The photo may not be lying Make sure the photo lies perfectly straight on the come out crooked straight on the scanner glass scanner glass The image is distorted or The photo may not be lying Make sure the photo lies flat on the scanner glass blurred straight on the scanner glass Make sure the photo is not wrinkled or warped or the photo has been moved Make sure you do not move the photo or the scanner while scanning Make sure the scanner is placed on a flat surface Colors are patchy or distorted External light may be entering If the photo is very thick or curled at the edges cover at the edges of the image from the scanner edges the edges with paper to block external light as you Scan An image on the back of the The original is printed on thin Try scanning the original with a piece of black paper on original appears in the paper allowing the image on the back o
23. e driver s display dialog DNP Photo Imaging America Corp 67 Troubleshooting Printer Error Message Card Jam flipper Card Eject Error Flipper Jam 68 A card has become jammed in the printer s flipper table The printer is unable to eject a card The flipper table has jammed while either aligning itself or flipping a card Fargo HDP5000 Card Printer Solution a Open the printer s front cover and dual sided module cover b Clear any cards in the flipper table by using the Forward and or Back buttons located on the printer s LCD display c Close the printer s front cover and the dual sided module cover d Press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer s LCD display or the Cancel Print button from the driver s display dialog Check the printer for a card jam or other obstruction and press the Resume button to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog a Open the printer s dual sided module cover b Clear any cards in the module by using the Forward and or Back buttons located on the printer s front cover c Ensure the flipper table can rotate freely Close the module cover d Press the Resume button on the printer s front cover to continue printing e To cancel the print
24. en you are finished replacing cartridges close the ink cartridge cover Figure 15 Close Cover You have now replaced an ink cartridge MAINTENANCE Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing you may be able to identify the problem by checking the print head nozzles Follow these steps to use the Nozzle Check Utility 1 Atthe server kiosk touch and hold the Tomo logo in the upper left corner of the screen 2 Enter the password 4301 Touch OK 3 Touch Exit Application 4 Note You will need to connect a keyboard to the system From the Desktop Security screen tyoe CTRL ALT U Type digital08 as the password Select Close SiteKiosk Hit the Windows button You now have access to Windows tp Rm DNP Photo Imaging America Corp 73 Cleaning the Print Head Epson Disc Producer 8 9 10 11 12 13 14 Make sure that an unprinted disc with a 116mm 4 57 or more outside diameter is installed in Stacker 1 From Windows navigate to Start gt Control Panel gt Printers and Faxes Right click on the Epson Disc Producer and select Printing Preferences Click the Utility tab then click the Nozzle Check button Follow the onscreen instructions Compare the quality of the printed disc with the sample shown below If there are no gaps or missing segments in the test lines the print head is fine Figure 16 Good Sample If any segment
25. eplace the defective cable If problems persist contact technical support No Response from the Stylus Check the documentation to ensure that the terminal supports this stylus Unplug the stylus that does not respond and connect a known working stylus If the problem persists call technical support Gap in Captured Signature Ensure that the stylus is pressed hard during signature capture If the problem persists contact technical support No Response from the Perform a touchscreen calibration See Calibrating the Touchscreen Touchscreen DNP Photo Imaging America Corp 93 PN 35 XXXX DNP Photo Imaging America Corp PO Box 767 SAN MARCOS TX 78667 WWW DNPPHOTO COM 1 888 749 3587
26. f it scanned image the back to be visible DNP Photo Imaging America Corp 87 Troubleshooting Scanner 88 DNP Photo Imaging America Corp SYMBOL MS1207 BAR CODE SCANNER SCANNING 1 Ensure all connections are secure Once power is applied to the MiniScan the LED lights a continuous red Ensure the bar code is within scanning range Align the bar code and the trigger unit p e X Upon successful decode the scanner LED turns green Aiming Tips Scan the Entire Bar Code 1 The scan beam must cross every bar and space on the bar code right wrong SHR UAT 2 Adjust the aim so that the thin red laser beam covers the entire length of the bar code 3 If the decode is successful the green LED lights and the data is transmitted to the host The scanner may also beep DNP Photo Imaging America Corp 89 Beeper Indications Barcode Scanner BEEPER INDICATIONS The beeper indicates the scanner status as follows Beeper Indication a bar code is successfully decoded 4 beeps transmission error bar code data was not received by host fast warble a programming parameter was entered successfully LED INDICATORS LED Indication A bar code is successfully decoded TROUBLESHOOTING Problem Possible Cause Possible Solutions No red LED or nothing No power to the scanner Check the system power Confirm that the happens when you attempt to correct host interface cable is used scan Power supply
27. igate to Start Control Panel Printers and Faxes 11 Click the Utility tab then click the Correcting the Printing Position button 12 Follow the onscreen instructions to adjust the vertical and horizontal printing position Cleaning the Exterior of the Product Attention Never use alcohol or thinner to clean the product These chemicals can damage the product Take care to prevent water from getting inside the product 1 Make sure the product is turned off and all the lights are off 2 Use a soft clean cloth to carefully remove any dust or dirt If the dirt does not come off clean it using a soft clean cloth dampened with a mild detergent Wipe the outside of the product dry with a soft cloth 76 DNP Photo Imaging America Corp Cleaning the Interior of the Product Epson Disc Producer Cleaning the Interior of the Product 1 Make sure the product is turned off and all the lights are off Open the disc cover and remove the stackers from the product 2 3 Use a soft clean cloth to carefully remove any dust or dirt from the stackers and inside of the product 4 Place the stackers back into position Attention N Keep water away from the electronic components Do not spray the inside of the product with lubricants Dirt attached to Stacker 3 or 4 should be wiped clean with a soft cloth moistened with neutral detergent Cleaning the Filter Clean the filter located on the rear of the product once every six m
28. incorrect The film installed does not match the SecureMark configuration of the printer The film caused a general error Fargo HDP5000 Card Printer Solution Ensure that the appropriate film is installed and press the Resume button located on the printer to continue printing To cancel the print press the Cancel Print button from the driver s display dialog or the Cancel button on the printer A non SecureMark film is installed in a SecureMark printer Replace with the appropriate SecureMark film and press the Resume button on the printer to continue printing To cancel press the Cancel Print button from the driver s display dialog or the Cancel button on the printer Ensure that the appropriate film is installed and press the Resume button located on the printer to continue printing To cancel press the Cancel Print button from the driver s display dialog or the Cancel button located on the printer DNP Photo Imaging America Corp EPSON DISC PRODUCER TURNING THE POWER ON 1 Make sure the power cable is connected 2 Press the power button until the power light flashes B Note B The power light flashes green then stays on TURNING THE POWER OFF 1 Press the power button for more than 1 second The power light will flash green and then turn off The power is now turned off B Note gt The fan will operate after turning the power off but it will automatically stop
29. lcohol pad 6 Replace the paper cassette Make sure the casette is firmly seated Figure 8 replacing the paper cassette DNP Photo Imaging America Corp 3 Cleaning the Platen Roller Maintaining the Printers 7 Advance the paper in the direction indicated until the buzzer beeps and orange Paper LED stops blinking Figure 9 Advancing the paper 8 Replace the scrap bin and close the top of the mechanism 9 Gently slide the mechanism back in place The printer will re initialize You have now cleaned the platen roller 32 DNP Photo Imaging America Corp Troubleshooting TROUBLESHOOTING Error Messages Power Ribbon Paper Error Troubleshooting The status of the LED indicates the Printer Status Out of o Out of Ribbon of Ribbon Door is open No cere Doorisopen is open D ii Paper Put in a new roll of paper Put in a new ribbon Set the paper properly and close the mechanism unit Close the mechanism unit Set the scrap box Ribbon Error Reset the ribbon correctly Over heated 9 dq The head is cooling off auto recovery indicates lit not blinking O indicates lit and blinking Replace the paper and ribbon as a SET If you cannot resolve the system error contact your service representative DNP Photo Imaging America Corp empty box indicates LED is OFF 33 Resolving Media Errors Troubleshooting RESOLVING MEDIA ERRORS If the
30. ll discs tram the drive and printer tray fo avold causing any damage to the product Also check that the discs are loosely arranged In the stacker 78 DNP Photo Imaging America Corp Errors Associated with Disc Transfer DNP Photo Imaging America Corp Epson Disc Producer Conditions Remecies Disc transfer error Turn off the product and remove the alse If the same eror occurs frequently contact your dealer Arm failed to release disc Turn off the product and remove disc De not remove disc from the arm by hand If arm Is picking up the disc This may damage the amn ff removing disc from the arm tum on the product again and let Initlallzina process remove the disc To remove the disc from the arm Tum on the product agaln and let Iniflalizing process remove the disc If tha same error occurs frequently contact your dealer Infernal error Tum off the product and check Inside for any objects then turn on the product again If the same error occurs frequently contact your dealer dI Do net remove disc from the cmn by hand If am ls picking up the disc This may damage the am To remove the disc from the am Turn on the product digaln and let Initlalizing process remove the disc If resuming label printing after the error run Nore Check and confirm the condition of the print head If the publishing does not start check If a print job remains In the print spooler and delete all print jobs 79
31. m ink efficiency only remove an ink cartridge when you are ready to replace it Ink cartridges with low ink status may not be used when reinserted Do not refill the ink cartridges Other products not manufactured by Epson may cause damage and under certain circumstances may cause erratic product behavior When the ink light is flashing orange you will need to replace the ink cartridge Follow the steps below 1 Make sure that the power light is on but not flashing 2 Open the ink cartridge cover Figure 10 Open Cartridge Cover DNP Photo Imaging America Corp 71 Replacing the Ink Cartridges aaa Epson Disc Producer 2 Note Wait 4 seconds or more before removing the ink cartridge Push the expended cartridge so the cartridge is slightly pushed out A flashing ink cartridge light will indicate which di cartridge is low Figure 11 Push Cartridge 4 Carefully pull the expended cartridge straight out of the slot Dispose of it properly lt a QN pen H K Figure 12 Pull Out Cartridge 5 Remove the new ink cartridge from the package Attention Do not touch the green IC chip on the side of the cartridge see below This can damage the ink cartridge Figure 13 Don t Touch DNP Photo Imaging America Corp 72 Maintenance Epson Disc Producer 6 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place Figure 14 Push Cartridge In 7 Wh
32. m the driver s display dialog c Install a Certified print ribbon and press the Resume button located on the printer s LCD display to continue printing d To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog Install a certified print ribbon and press the Resume button on the printer to continue printing To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog Check that the ribbon is correct for the printer and retry To cancel click on Cancel Print Press the Resume button located on the printer to continue To cancel press the Cancel Print button on the driver s display dialog or the Cancel button on the printer DNP Photo Imaging America Corp Troubleshooting Printer Error Message No Magnetic Encoder Installed A print job with magnetic encoding was sent with no magnetic encoder installed in the printer Fargo HDP5000 Card Printer Solution Ensure that no encoding data is being sent with the print job and reprint the card Mag Verify Error The printer is unable to Check the cards and click on Cancel verify encoded data Print No Mag Strip Present The printer is unable to find a magnetic stripe on the card Check the cards and click on Cancel Print No Smart Card Encoder No Smart Card encoder is To cancel click on Cancel Print installed
33. n Do not touch the paper feed motor because it can be very hot If the paper is jammed in the paper roll section 1 Turn the printer off 2 Open the paper roll cover remove the paper roll and remove the jammed paper 3 Insert the paper roll Make sure the paper roll is seated correctly and close the cover 4 If paper is caught in the cutter and you cannot open the printer cover open the cutter cover as shown below Figure 4 Cutter Cover DNP Photo Imaging America Corp 43 The Control Panel Receipt Printer 5 Turn the knob until you see a triangle in the opening This returns the cutter blade to the normal position There is a label near the cutter to assist you see below 6 Close the cutter cover 7 Open the printer cover and remove the jammed paper You have now removed a paper jam THE CONTROL PANEL This section explains the symbols and buttons on the control panel of the receipt printer mm Power This light is on whenever the power is turned on em Error This light indicates an error w Paper Out This light comes on when the printer is out or nearly out of paper wm Feed Use this button to feed the paper out of the printer 44 DNP Photo Imaging America Corp FARGO HDP5000 CARD PRINTER INCLUDED WITH YOUR PRINTER power supply input card cartridge output hopper cleaning roller amp spindle VS Attention Place the printer unit in a location with adequate air
34. n Hepeat these steps if touch points are inconsistent 1 DNP Photo Imaging America Corp ELO 1715L MONITOR MONITOR CONNECTIONS Peres Cord USE Cabla Zarial Cable Video Cable For APR model only 1 Connect one end of the power cord to the monitor and the other end to an outlet Connect one end of the touchscreen USB cable to the rear side of the computer and the other end to the monitor Connect one end of the video cable to the rear side of the computer and the other to the LCD monitor gt D Press the power button on the front panel to turn the monitor on DNP Photo Imaging America Corp 7 Front Panel Controls FRONT PANEL CONTROLS hd p w Un Menu Exit Display Exits the OSD menus A 1 Enter contrast of the OSD 2 Increase value of the adjustment item 3 Select item v 1 Enter brightness adjustment 2 Decrease value of the adjustment item 3 Select item counter clockwise Select Selects the adjustment items from the OSD menus Power Switch Switches the power of the monitor Basic Maintenance DNP Photo Imaging America Corp Troubleshooting Basic Maintenance TROUBLESHOOTING Problem Suggestion s The monitor does not respond Check that the monitor s power switch is on after you turn on the system Turn off the power and check the monitor s power cord and signal cable for the proper connection Characters on the screen are Adjust the monitor s b
35. n cloth and wipe the touchscreen Never apply the cleaner directly on the touchscreen Calibrating the Touchscreen 1 Clean the screen before starting a calibration 2 Log out of SiteKiosk and exit all applications to access the Windows desktop 3 Click on the Start Menu and go to Control Panel 4 Double click Elo Touchscreen DNP Photo Imaging America Corp 9 Calibrating the Touchscreen Basic Maintenance 5 Onthe General Tab click the Align button RTT Elo Touchscreen Properties General Mode Sound Froperties 1 About video alignment enables the computer to convert touchscreen coordinates into image coordinates Align the touchscreen whenever you Initially install the touchscreen drivers Change the touchmonitor or touchscreen hardware Notice the cursor isn t lined up with vnur Finger OK Cancel Apply Figure 2 Elo Touchscreen Properties Touch and release the upper left target The target should jump to the lower right Touch and release the lower right target The target should jump to the upper right Touch and release the upper right target The target should jump to the lower left lt FP XN Touch and release the green check mark The check screen should disappear e Teach the Targets ren a peice al bird ase 10 The cursor should now jump to the point of each touch 11 If the Elo Control Panel is open close it Close the Windows Control Panel You h
36. ng the Card Cleaning Roller Replace the card cleaning tape approximately every time the print ribbon is changed VS Attention DO NOT discard the cleaning roller spindle 1 Remove the card cartridge to access the cleaning roller 2 Remove the cleaning roller Figure 21 Removing Cleaning Roller You have now completed maintenance on the printer DNP Photo Imaging America Corp 65 Troubleshooting TROUBLESHOOTING Fargo HDP5000 Card Printer Some troubleshooting requires you to access the Printer Preferences dialog box To access Printer Preferences 1 Click on the Start menu 2 Navigate to Control Panel Printers 3 Right click on the HDP5000 printer 4 Select Printing Preferences Troubleshooting the Printer Error Messages Printer Error Message General Error A general printer error has occurred Card Not Found The printer is unable to find the card Cover is Open The printer cannot start printing because the cover is open Unable to Feed The printer is unable to feed a card from the card cartridge 66 Solution Press Cancel on the printer or click on Cancel Print from the driver s display dialog Check the printer for a card or other obstruction Remove the card and cancel the print by pressing the Cancel button on the printer or the Cancel Print button from the driver s display dialog Close the cover to continue printing Ensure that cards are available and loaded cor
37. nism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 7 Pulling the Mechanism Unit 2 Carefully remove the ribbon cassette by pulling up and out Figure 8 Removing the Ribbon Cassette 36 DNP Photo Imaging America Corp If the ribbon is torn or has been pulled into the mechanism 3 Cut the ribbon Figure 9 Cutting the ribbon 4 Carefully remove the remaining ribbon from inside the mechanism VS Attention If the ribbon is torn or left in the printer it could affect print quality You may need to clean the platen roller see Cleaning the Platen Roller Figure 10 Removing the Ribbon 5 Reattach the ribbon using clear or cellophane tape Tape Figure 11 Placing the tape DNP Photo Imaging America Corp Troubleshooting 37 If the ribbon is torn or has been pulled into the mechanism Troubleshooting 6 Advance the ribbon several times as shown until the tape is out of sight Attention Make sure there is NO slack in the ribbon Always wind ribbon onto the orange take up spool Figure 12 Advancing the ribbon 7 replace the cassette Attention Make sure the ribbon is placed in the printer correctly inserting the take up side first If the cassette is inserted improperly the mechanism will not close Figure 13 Replacing the Cassette 8 Close the mechanism The printer will re initialize You have now repaired a torn
38. nit and push unit back in place De Note Closing the mechanism unit starts initialization 4 blank sheets are fed out You have now performed basic maintenance on the printer Cleaning the Ventilation Area Periodically you should check the ventilation or exhaust for the printer as it can become clogged with dust v Attention If the ventilation for the printer becomes clogged or blocked the inside temperature of the housing becomes higher and can cause the thermal head to overheat When the thermal head overheats printing halts and the power LED will blink Printing resumes automatically when the head temperature cools The thermal head can also overheat due to inputting continuous high power such as printing all black images 1 Turn the printer OFF Access the rear of the printer O Note E You may need to unplug the power or network cables to completely access the back of the printer If you will have to disconnect power make sure you power down the unit previous to unplugging the unit DNP Photo Imaging America Corp Cleaning the Platen Roller Maintaining the Printers 2 The exhaust for the printer is located near the top of the back plate as indicated in the illustration below USB port Ventilation Power Socket Figure 3 Ventilation Port 3 Wipe the dust from the unit using a cloth designed for dusting electronics or use canned air to blow the dust from the back of the unit 4 Replace any c
39. nsertec 81 Errors Associated with Product Epson Disc Producer Errors Associated with Product Conditions Remecdies Ink pad full Pleose have an autnoenzed Epson service center service the Ink pad right away The pad is full and the unit can no longer function Do not attempt to service the unit yourself Note If ink pad is nearly full an Ink Pad Nearly Full message will be displayed by the software There will be no lights indicating it Please have an authorized Epson service center service the ink pad right away The pad is nearly full and the unit will stop functioning when the pad becomes full Do not attempt to service the unit yourself Product maintenance error A product maintenance mor nas occured Turn off the product and contact your dealer internal error Turn off the product and check Inside for any objects If the same eror occurs frequently contact your dealer LJ Leaving the product off after the eror may result In clogging of print head Make sure to tum on the product Immediately after turned off If resuming label printing after the error run Nozze Check and confirm the condition of the printhead If The publishing does not start check If a print job rermcalns In the print spooler and delete all print Jobs 82 DNP Photo Imaging America Corp Errors Associated with Drive Epson Disc Producer Errors Associated with Drive Conditions Remedies Drive tray open close err
40. on in the direction shown and take up any slack in the ribbon Take up side supply side Figure 7 Advancing Ribbon 11 Set it with the supply side in the front set here Figure 8 12 Set the scrap box Attention The printer will not operate without the scrap box attached Closing the mechanism unit without the scrap box attached will cause a No Scrap Box Error Clean any excess scraps from the printer You have now installed the media in the printer 26 DNP Photo Imaging America Corp Maintaining the Printers Maintaining the Printers MAINTAINING THE PRINTERS Emptying the Paper Scrap Bin Attention When the scrap box is removed do not touch the cutter as there is a danger of injury Before replacing the printer media remove the paper s scrap bin 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 1 Pulling the Mechanism Unit 2 Free the paper release lever Figure 2 Paper Release Lever 3 Remove the scrap box empty scraps into a proper receptacle 4 Replace the scrap bin DNP Photo Imaging America Corp 2 28 Cleaning the Ventilation Area VS Attention The printer will not operate without the scrap box Maintaining the Printers Closing the mechanism unit without the scrap box attached will cause a No Scrap Box Error and the red error LED will blink 5 Close the top of the mechanism u
41. onths 1 Make sure the product is turned off and all the lights are off 2 Loosen and remove the screws from the filter covers to open them Figure 18 Remove the Filter Covers 3 Remove the filters from the filter covers Figure 19 Remove Filter 4 Use a vacuum to clean the dust on the filters If the dust or dirt does not come off clean the filters with water Be sure to dry them completely before placing the filters back into position 5 Place the filters back into position Figure 20 Heplace Filter DNP Photo Imaging America Corp TI Troubleshooting Epson Disc Producer 6 Tighten the screws to close the filter covers Figure 21 Replace Filter Covers TROUBLESHOOTING You can identify many common problems using the lights on your product If the product stops working and the lights are on or flashing use the following tables to diagnose the problem Then follow the recommended procedures Errors Associated with Cover on O off flashing flashing fast Conditions Remedies Disc cover or ink cartridge cover open Close covers Job is paused since disc cover or ink car tridge cover was opened while processing the job Walt for the lob to resume Errors Associated with Disc Transfer Conditions Remecdies Disc pick up error Turn off the product and remove the disc from the tray If the same error occurs fre cquently contact your dealer Multiple feed error Remove a
42. or Turn off the product and check Inside for amy objects Also unplug the power cable to clear the mor Then publish the disc agaln If The same error occurs frequently contact your dealer Infernal drive error Turn off the product unplug the power cable and then check the Inside of the drive If the same amor occurs frequently contact your dealer Writing error The error could not be cleared even If It repeated Itself for the retry number of times Disc may have a problem Replace the disc and resume job If there Is problem with the drive change the dive with EPSON Total Disc Setup and resume the Job If the same error occurs frecquenthy contact your dealer Invalid disc error An Invalid disc mor has occured such as The disc may not be blank or the disc does not have enough space Or the disc loaded In the stacker differs from the disc type you set In the EPSON Total Disc Setup Properties dialog box The error could not be cleared even If It repeated Itself for the retry number of times Check that the disc ls blank and not damaged Then In the EPSON Total Disc Setup Properties dialog box select the disc type that ls the same as the discs loaded in the stacker If you use the proper disc but the same eror occurs frequently contact your dealer DNP Photo Imaging America Corp 83 Other Errors Other Errors FEBR BS Epson Disc Producer Conditions Remecias Improper status e
43. ors and that the disc cover is closed 10 From Windows navigate to Start Control Panel Printers and Faxes 11 Right click the Epson Disc Producer and select Printing Preferences 12 Click the Utility tab then click the Head Cleaning button 13 Follow the onscreen instructions _ Note ET The power light flashes while the product performs the cleaning cycle Attention Never turn off the product while the power light is flashing Doing so may damage the product If print quality has not improved after repeating this procedure about four times turn the product off and wait for at least six hours Then run the nozzle check again and repeat the head cleaning process if necessary If print quality has still not improved at least one of the ink cartridges may be old or damaged and may need to be replaced If print quality remains a problem after replacing the ink cartridges contact technical support Aligning the Print Head If you notice misalignment of vertical lines or horizontal banding you may be able to solve his problem by using the Print Head Alignment utility Follow these steps to use the Print Head Alignment Utility 1 Atthe server kiosk touch and hold the Tomo logo in the upper left corner of the screen 2 Enter the password 4301 Touch OK 3 Touch Exit Application 2 Note You will need to connect a keyboard to the system 4 From the Desktop Security screen type CTRL ALT U DNP Photo Imaging
44. port Firmware Data Error while Sending Firmware Update Call Technical Support REPLACING TOWER MEDIA B Note gt For more information on replacing media in the DS printers look in the Installing Media section of the Printers manual 20 DNP Photo Imaging America Corp DS40 PRINTER BASICS This chapter provides you with basic information on how to maintain and troubleshoot your printer GENERAL MAINTENANCE Part of the normal maintenance cycle for printers includes removing dust buildup fro the printer vents This is done to free ventilation holes from dust and foreign matter and to improve printer longevity the following instructions are written in a generic fashion to include all printers for the systems 1 Power OFF the system at the main power source 2 Using a small hand vacuum with a non metallic extension and nozzle vacuum all of the printers ventilation ports 3 Vacuum the base of the system and external ventilation ports 4 Power ON the system and remaining components You have now performed basic maintenance on the printer DS40 AND DS80 PRINTERS Distinguishing Your DS40 and DS 0 Printer Model The DS series are versatile photo printers for use in photo labs by professional photographers or in other commercial situations which demand high speed and exceptional quality Other information on the printers can be found in the printer s field service manual or your system s documentation suite
45. press the Cancel Print button from the driver s display dialog DNP Photo Imaging America Corp Troubleshooting Printer Error Message Ribbon RFID Error Wrong Ribbon Installed No Ribbon Installed Ribbon Out Ribbon Break Jam DNP Photo Imaging America Corp The ribbon tag information is corrupted or incorrect An incorrect ribbon has been installed or a driver setting is incorrect No ribbon is installed in the printer The ribbon installed in the printer is empty A ribbon break jam has been detected inside the printer Fargo HDP5000 Card Printer Solution Check that the ribbon is installed properly Cancel is the only option Press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Check that the ribbon is correct for the printer and job Press the Resume button located on the printer s LCD display to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Install the correct ribbon and press Resume on the printer s LCD display Install a new ribbon and press Resume on the printer s LCD display The printer has determined that the installed ribbon has either jammed or broken a Open the printer cover and remove the ribbon If ribbon is jammed remove jam and tighten ribbon b Clear any cards in the printer by using the Forward and or Back bu
46. print process Rollers should be kept clean to prevent card jams and card contamination 1 From the HDP5000 Driver click on the Toolbox button to bring up the Clean Printer tab AP SDOT Card Printer Config lian am rem rove Card Fir ard Lamina cabeza marem Ha papai backing Iron bah ride of ha Claaring Cad mk ba Oeanrg Card ric ha Cad Hope s ria Cam ba deagiari badare ani tha Chan butten balconi tha Cini Card its fhe pinim if rascaz han the Cla enni prauine E cornpeisim the Cine Card vllast he Printer Mt ae rand Larinats cages Hoax Tha Chasnng rovina i ba gini aim aluran princ pbr Fares cora plated Figure 18 Clean Printer Tab 2 Follow the instructions from the Clean Printer tab on the driver B Note If your printer is equipped with a Magnetic Encoder you must insert the cleaning card with the printed side up and with a small liner strip towards the front of the printer Figure 19 Cleaning Card 3 Replace the printing supplies and close the print stations after the rollers are clean and completely dry DNP Photo Imaging America Corp 63 IMUUUAAVWWJOSSOIXMZJXEZ NEHAHKNAXWAEHIAADEAUAAUAEEUUUAEUAJJIIEIJJZJMJJOJJJJJJJXJJJ EET Cleaning Inside the Printer Fargo HDP5000 Card Printer Cleaning Inside the Printer 1 Open the front cover 2 Remove the print ribbon and film from the printer 3 If you have a can of compressed air blow out all visible areas of the printer interior Remove any debris th
47. re 13 Roller Installed DNP Photo Imaging America Corp 59 Loading Cards Fargo HDP5000 Card Printer LOADING CARDS 1 Pull the input cartridge open as shown below Figure 14 Open Input Cartridge 2 Note The card input cartridge will remain open if opened completely There is a loading guide graphic on the top cover of the input cartridge 2 Load cards into the card input cartridge Figure 15 Loading Cards B Note The front of the card should be facing down The back of the card or the magnetic strip should be facing up The input cartridge can hold up to 100 cards 3 Close the input cartridge 60 DNP Photo Imaging America Corp Installing the Output Hopper Fargo HDP5000 Card Printer 4 Place the input cartridge onto the printer and push until it clicks Figure 16 Install Input Cartridge INSTALLING THE OUTPUT HOPPER 1 Place the card output hopper onto the output left side of the unit Line up the notches on the output hopper with the square openings on the printer and push down until it clicks em Figure 17 Card Output Hopper Ja Note The output hopper can hold up to 200 cards DNP Photo Imaging America Corp 61 Cleaning the Printer Fargo HDP5000 Card Printer CLEANING THE PRINTER Some cleaning processes require you to access the Toolbox dialog display To access the toolbox 1 Click on the Start menu 2 Navigate to Control Panel Printers 3 Right click on the HDP500
48. re is a Paper Jam 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 1 Pulling the Mechanism Unit 2 Remove the ribbon cassette by pulling the cassette up and out Figure 2 Removing the Ribbon Cassette 3 Pull any paper remaining in the printer in the direction indicated and cut off any wrinkled or partially printed areas evenly with scissors Figure 3 Pulling and Trimming the Paper 34 DNP Photo Imaging America Corp If there is a Paper Jam Troubleshooting 4 Remove the scrap box and rewind the paper Figure 4 Rewinding the Paper 5 Cut off any partially printed wrinkled or otherwise inferior paper evenly with scissors and reset the paper B Note If wrinkles or partially printed areas are left it could cause the paper to jam again Cut paper straight across Do not cut paper at an angle Figure 5 Cutting the Paper DNP Photo Imaging America Corp 35 If the ribbon is torn or has been pulled into the mechanism Troubleshooting 6 Advance the paper in the direction indicated When it is inserted far enough the buzzer will beep and the orange Paper LED light will stop blinking Figure 6 Advancing the paper Close the top of the mechanism and push the mechanism back in place The printer will re initialize You have now cleared a paper jam If the ribbon is torn or has been pulled into the mechanism 1 Pull out the mecha
49. rectly Press the Resume button located on the printers LCD display to continue printing To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog DNP Photo Imaging America Corp See Troubleshooting Fargo HDP5000 Card Printer Printer Error Message Solution Card Jam Acard has become jammed a Open the printer s front cover and in the printer remove the ribbon and film cartridges b Clear any cards in the printer by using the Forward and or Back buttons located on the printer s LCD display c Re insert the ribbon and film and close the printer s front cover d Press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog Card Jam encoder A card has become jammed a Open the printer s front cover and in the printer s encoding remove the ribbon station b Open the printer s dual sided module cover c Clear any cards in the encoding module by using the Forward and or Back buttons located on the printer s LCD display d Re insert the print ribbon and close the front cover e Press the Resume button located on the printer s LCD display to continue printing f To cancel the print press the Cancel button located on the printer s LCD display or the Cancel Print button from th
50. replacing the panel 9 Replace the wire cover by first inserting the tabs into the holes in the back panel and then moving the box so that the indentions for the screws line up with the screws 10 Make sure no wires are being pinched by the box Tighten the screws 11 Plug the unit in and power the unit back on You have now cleaned the air filters on the tower unit 14 DNP Photo Imaging America Corp Troubleshooting the Tower Unit Tower Unit TROUBLESHOOTING THE TOWER UNIT If the tower experiences a printer error a paper jam or a communication error a system error will come up on the screen Errors fall into the following categories mm Printer Errors wm Paper Jams am Communication Errors mm System Errors B Note The printers will need to cool off periodically The system will notify you when the printer is cooling and the printer will resume printing in approximately 10 to 15 seconds PRINTER ERRORS Because the printers are routed through the tower all printer errors will appear on the main screen When the error appears the system will tell you which printer is experiencing the problem and what to do to fix it The most common errors are listed in the table below Table 1 Printer Errors System Message Solution End of Paper Change media set End of Ribbon Change media set Cover is Open Close front of printer Paper Jam in Printer Printer Ribbon Jam in Printer Ribbon Tension Error Scrap Box is Missing
51. ribbon 38 DNP Photo Imaging America Corp If the Printer is Stopped Mid action Troubleshooting If the Printer is Stopped Mid action Figure 14 Printer Stopped 1 Turn the power OFF and then back ON The jammed paper should be released and the cutter should return to its ready position VS Attention The mechanism will not open until the cutter has been returned to the ready position 2 Remove any partially printed paper from inside the mechanism following the instructions for if there is a paper jam You have reset a printer stopped in mid action If the Power is Cut During Printing v Attention If the power is cut during printing the mechanism unit cannot be pulled out The mechanism will not open until the cutter has been returned to the ready position 1 Turn the power back ON The partial print will be cut into scrap lengths and discarded in the scrap bin 2 Once the cutter has returned to the ready position the mechanism can be pulled out 3 Check that there is no partially printed paper in the mechanism unit If there is see if there is a paper jam DNP Photo Imaging America Corp 29 If the Power is Cut During Printing Troubleshooting 40 DNP Photo Imaging America Corp EPSON RECEIPT PRINTER TMTSSIV INSTALLING MEDIA Installing the Paper Roll To install paper for the first time or to replace a used paper roll follow these steps B Note Do not use paper rolls that have
52. rightness dim The screen is blank During operation the monitor screen may automatically turn off as a result of the power saving feature Press any key to see if the screen reappears Adjust the monitor s brightness Screen flashes Out of Turn the monitor off then turn it on again Range display when initialized Check to see if the resolution of your computer is higher than that of the LCD display Reconfigure the resolution of your computer to make it less than or equal to 1280 x 1024 Touch doesn t work Make sure the touch cable is securely attached at both ends MAINTENANCE The following tips will help keep your touch monitor functioning at the optimal level mm To avoid risk of electric shock do not disassemble the touch monitor There are no user serviceable parts inside the monitor Remember to unplug the touch monitor from the power outlet before cleaning mm Do not use alcohol methyl ethyl or isopropyl or any strong solvent Do not use thinner or benzene abrasive cleaners or compressed air a E To clean the touch monitor housing use a cloth slightly dampened with a mild detergent em Avoid getting liquids inside your touch monitor If liquid does get inside have a qualified service technician check it before you power it on again a E Do not wipe the touchscreen with anything abrasive that could scratch the surface mm To clean the touchscreen use window or glass cleaner Put the cleaner on a clea
53. rnal temperature of the housing becomes higher and can cause errors in printing 1 Power down the unit and unplug it from the wall 2 Using a Phillips head screwdriver remove the wire housing from the back of the tower unit buy loosening the two screws on the side of the tower unit You do not have to remove the screws entirely _ t e back of printer Figure 1 Remove Screws from Side of Printer 3 Pull the cover towards you until you can remove the panel by sliding the tabs from the back of the printer pagante TLLA PTT de VILLA Ad TIL ioo Figure 2 Panel Tabs DNP Photo Imaging America Corp 13 Cleaning the Tower Unit Tower Unit 4 Remove the top and bottom panels from the back of the tower exposing the fan units inside Attention The sides of the panels may be sharp Take care when removing the back panels Figure 3 Back Panel Exposed 5 Pop off the fan cover by pulling from the bottom 6 Vacuum the fan blades and filter cover 4 Note gt The air filters are very thin Take care not to damage the air filters with the vacuum 7 Replace the fan when you are done Move to the next fan 8 When you have vacuumed all the fans replace the back panels B Note There is no particular order to replacing the back panels but make sure you place the panels with the holes for the wire cover box on the bottom Attention Do not pinch or cut the wires when
54. rror oO Oo O amp O Turnthe product off and on Ifthe same error occurs frequently contact your dealer If a disc is let in the drive or printer tray it will be ejected when you turn off on the product If you cannot remove the disc by restarting the product follow the procedures below Disc Jams wm If a disc is stuck in the printer tray turn off the product unplug the power cable from the wall outlet and open the disc cover located on the rear of the product Then remove all the discs inside Close the disc cover After remove the discs clean the printer tray wm If a disc is stuck in the drive tray turn off the product unplug the power cable from the wall outlet and then insert a pin into the eject hole to open the tray forcibly Remove the disc from the tray and close it B Note Only insert a pin into the hole to eject the tray when the tray doesn t unload by pressing the Eject button Make sure the power is turned off and wait more than one minute until disc rotation is stopped before accessing the eject hole wm If the arm is stopped while picking up a disc do not try removing the disc by hand If such an error occurs turn off on the power and try resolving the problem by initializing the product If the error continues to occur contact technical support 84 DNP Photo Imaging America Corp EPSON V300 SCANNER In addition to the basic maintenance steps the Epson V300 scanner requires additional se
55. rvicing for optimum operation This section covers em Transporting the Scanner mm Cleaning the Scanner am Troubleshooting the Scanner TRANSPORTING THE SCANNER Before you transport the scanner for a long distance or store it for an extended period of time the scanner s carriage underneath the scanner glass needs to be in the home position to prevent damage 1 Make sure the carriage is in the home position on the right side of the scanner If the carriage is not in the home position turn on the scanner and wait until the carriage moves to the home position 2 Pressthe Power button for 3 seconds to turn off the scanner then unplug the AC adapter 3 Disconnect the USB cable from the scanner 4 Attach the packing materials that came with the scanner then repack the scanner in its original box or a similar box that fits the scanner snugly CLEANING THE SCANNER Occasionally the scanner requires cleaning It is recommended that you clean the scanner quarterly or on an as needed basis If you have questions about care and maintenance of the Epson V300 scanner contact Technical Support at 1 888 749 3587 VS Attention Do not press the glass surface of the document table with any force Be careful not to scratch or damage the glass surface and do not use a hard or abrasive brush to clean it Never use alcohol thinner or corrosive solvent to clean the scanner Be careful not to spill liquid into the scanner mechanism or elec
56. screen you must disable it by turning off the computer If the computer is not turned off the touch screen is enabled and you could lose data while cleaning it For optimal touch performance the screen requires periodic cleaning to remove any particles on the sides and surface of the screen To clean the touch screen 1 Turn off the computer 2 Disconnect the power cord from the wall 3 Spray a small amount of a mild glass cleaner onto the cleaning cloth that came with your HP TouchSmart You can also use a soft cloth or paper towel dampened with a typical household glass cleaner to clean the touch screen 4 Wipe the surface and each side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen VS Attention Do not spray or place cleaner directly on the screen Spray the cleaner into the cloth and then wipe the sides and surface of the touch screen Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen because this could cause damage to the touch screen Figure 4 Cleaning DNP Photo Imaging America Corp 3 Calibrating the Touch Screen Basic Maintenance CALIBRATING THE TOUCH SCREEN To calibrate the screen of the HP TouchSmart computer complete the following steps 1 Clean the screen before starting a calibration 2 Log out of SiteKiosk and exit all applications to access the Windows desktop 3 Click or tap
57. set up correctly use the following wiring diagram Receipt Printer USB2 MOXA Hub Network Hub DNP Photo Imaging America Corp Connecting Power Source Basic Maintenance CONNECTING POWER SOURCE 1 Plug the power cord into the AC adapter brick and the power adapter cord into the back of the computer Figure 1 AC Adapter 2 Plug the power cord into an AC power source through a surge protector or uninterruptible power supply Turning the TouchSmart ON OFF To turn the HP TouchSmart ON na 1 Press the Power Sleep button A on the top right side of the computer Qi To turn the HP TouchSmart OFF 2 Follow the instructions in the Tomo User Guide for shutting down the system CABLE MANAGEMENT The HP TouchSmart includes a cable management feature that is located behind the back connector cover 1 To remove the connector cover on the back of the computer insert your finger under the gap on the bottom left side of the cover and pull gently Figure 2 Connector Cover 2 DNP Photo Imaging America Corp Cleaning the HP TouchSmart Screen Basic Maintenance 2 Route your cable through the cable routing clip A and out of the back of the computer Figure 3 Routing Clip 3 Replace the connector cover by aligning the hooks on the right edge of the cover with the slots on the computer and then pressing it until it snaps into place CLEANING THE HP TOUCHSMART SCREEN Before cleaning the touch
58. the HDP film cartridge back into the printer until it clicks 6 Load the print ribbon into the print ribbon cartridge until the rolls click Figure 6 Load Print Ribbon 56 DNP Photo Imaging America Corp Loading Media Fargo HDP5000 Card Printer 2 Note The ribbon spindles and the cartridge gears are color coded to ensure correct placement of the ribbon 7 Tighten the print ribbon by rotating the rolls in the directions indicated below FT DAJ _ Fi ur zc a Pil M Figure 7 Tighten the Ribbon 8 Insert the print ribbon cartridge into the printer until it clicks Figure 8 Both Cartridges Inserted 9 Close the printer front cover DNP Photo Imaging America Corp 57 Loading the Cleaning Roller Fargo HDP5000 Card Printer LOADING THE CLEANING ROLLER 1 Remove the card cleaning roller from the print ribbon packaging and insert the cleaning roller onto the cleaning roller spindle from the supply pack roller N spindle Figure 9 Cleaning Roller VS Attention The cleaning roller spindle comes with the printer not with each ribbon package DO NOT discard the cleaning roller spindle 2 Remove the protective sleeve from the card cleaning roller Figure 10 Remove Sleeve 58 DNP Photo Imaging America Corp Loading the Cleaning Roller Fargo HDP5000 Card Printer 3 Insert the card cleaning roller into the card input area Figure 11 Location on Printer Figu
59. the paper glued or taped to the core because they might cause a paper jam 1 Open the paper roll cover by pushing the printer cover button 2 Remove the used paper roll core if there is one DNP Photo Imaging America Corp 4 Installing the Paper Roll Receipt Printer 3 Insert the paper roll as shown Figure 1 Insert Paper Roll 4 Make sure the leading edge of the paper is at the bottom of the roll Figure 2 Leading Edge of Roll 5 Pull out a few inches of paper Close the cover and tear off the extra paper by pulling it towards the front of the printer Figure 3 Installing Paper Roll B Note To prevent paper jams make sure that nothing obstructs paper coming out of the paper exit and do not pull the paper out of the printer You have now installed a paper roll 42 DNP Photo Imaging America Corp Receipt Printer Maintenance Receipt Printer RECEIPT PRINTER MAINTENANCE Cleaning the Thermal Print Head Attention After printing the printhead can be very hot Be careful not to touch it Let the printhead cool before you clean it 1 Open the paper roll cover 2 Clean the thermal element the green part of the printhead with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA Ja Note Clean the thermal head every three months to maintain receipt printer quality You have now cleaned the thermal print head TROUBLESHOOTING Removing a Paper Jam Attentio
60. to stabilize at normal operating temperature usually this takes longer than 30 minutes even if the terminal was previously in a cooler or warmer location The touchscreen calibration procedure should then be performed 1 Press the recessed button near the top of the magnetic strip reader with a straightened paper clip and hold while three LEDs in the MSR track turn on Release the button when the middle LED turns off Keep hands away from the display until the prompt appears for password entry 2 Enter the password 3 In System Mode perform a manual touch screen compensation Tap Configure gt right blue arrow gt Calibration gt Calibrate Follow the directions on the display DNP Photo Imaging America Corp 9 Troubleshooting Credit Card Reader TROUBLESHOOTING During normal operation of your MX870 credit card terminal it is possible for minor malfunctions to occur The following are examples of possible problems and the steps to resolve them VS Attention Only perform the procedures specified in this guide For all other services contact technical support Each MX870 terminal is equipped with tamper evident labels Do not under any circumstances attempt to disassemble the terminal Problem Resolution Display is Blank If the terminal display does not show correct or readable information check all the cable connections If the problem persists contact technical support Serial Port Does Not Work Check whether the
61. tronic components Press the Power button for 3 seconds to turn off the scanner DNP Photo Imaging America Corp 85 Cleaning the Scanner Scanner 1 Unplug the AC adapter cord from the scanner 2 Clean the outer case with a cloth dampened with mild detergent and water 3 Ifthe glass surface of the document table gets dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft microfiber cloth to remove it Wipe off all remaining liquid Attention Do not spray glass cleaner directly on the scanner glass otherwise the fluid might leak inside the scanner and damage it 4 Remove the document mat and clean the transparency unit window as described in step 4 Figure 1 a transparency unit window 5 Make sure that no dust builds up on the surface of the document table or the transparency unit window Dust can cause spots in your scanned images 86 DNP Photo Imaging America Corp Troubleshooting Scanner TROUBLESHOOTING Table 1 Troubleshooting the Status Light Color Indicator Status Meaning Green On Ready to scan images Flashing Initializing or scanning Orange Flashing An error has occurred Make sure the scanner is connected to your computer properly Make sure the scanner software is fully installed Press the Power button for 3 seconds to turn off the scanner then turn it on again If th
62. ttons on the printer s LCD display c Tape the ends of the ribbon together and wind any excess onto the take up spool of the ribbon d Re install the ribbon close the printer cover and press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog 69 Troubleshooting 70 Printer Error Message Ribbon Sensor Error Invalid Ribbon Invalid Ribbon Invalid Ribbon Ribbon Error The printer cannot find the next panel on the print ribbon An incorrect ribbon has been installed in the printer This is if you are using a SecureMark ribbon The ribbon installed does not match the SecureMark configuration of the printer An incorrect print ribbon has been installed in the printer The print ribbon caused a general error Fargo HDP5000 Card Printer Solution Recalibrate the ribbon sensor using the calibrate ribbon tab within the Toolbox To cancel the print press the Cancel button the printer and the Cancel Print button from the driver s display dialog A non SecureMark ribbon is installed in a SecureMark printer a Replace with the appropriate SecureMark ribbon and press the Resume button located on the printer s LCD display to continue printing b To cancel the print press the Cancel button on the printer and the Cancel Print button fro
63. ull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling genily Figure 1 Pulling the Mechanism Unit 2 Free the paper release lever Figure 2 Paper Release Lever 3 Remove the scrap box empty scraps into the trash Set aside Figure 3 Removing the Scrap Box DNP Photo Imaging America Corp 23 Installing Media Installing Media 4 Remove the spool ends from the printer 5 Setthe spools into the paper ensuring there is no gap between the paper and the spool Attention Failure to set the paper correctly can result in print jams Do not get dirt or fingerprints on the paper as they will adversely affect print quality Figure 4 Paper Roll 6 Set the paper holder into the paper cassette in the printer Make sure you set the paper in firmly 7 Setthe paper so that it is in the direction shown Paper direction Figure 5 Inserting paper into cassette 24 DNP Photo Imaging America Corp Installing Media Installing Media 8 Remove the seal 4 9 Advance the paper in the direction indicated When it is inserted far enough the buzzer will beep and the paper LED orange will stop blinking Figure 6 Advancing the paper B Note It is easier to set if you press down on the spool lightly while advancing the paper DNP Photo Imaging America Corp 22 Installing Media Installing Media 10 Seta new ribbon into the ribbon cassette Advance the ribb
64. utton 52 DNP Photo Imaging America Corp A Setting the Device Settings for Photo Card Printing Fargo HDP5000 Card Printer Setting the Device Settings for Photo Card Printing 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the Fargo HDP5000 Card Printer icon 4 Select Properties from the menu ua D540 ua 0580 DNP Photo Imaging America Corp 53 Setting the Device Settings for Photo Card Printing Fargo HDP5000 Card Printer 6 Select the Device Options tab 7 Check the box next to Automatically detect the installed Ribbon and Film for every print job 8 Checkthe box next to Print Both Sides 9 Click the OK button 54 DNP Photo Imaging America Corp Loading Media Fargo HDP5000 Card Printer LOADING MEDIA To load film and ribbon into the printer 1 Push in on the front cover to open it Figure 2 Cover Open 2 Remove the HDP film cartridge and print ribbon cartridge Figure 3 Remove Cartridges DNP Photo Imaging America Corp 55 Loading Media Fargo HDP5000 Card Printer 3 Load the HDP film into the HDP film cartridge until the rolls click Figure 4 Load Film B Note a l The film spindles and cartridge gears are color coded to ensure correct placement of the film 4 Tighten the film by rotating the rolls in the directions indicated below Figure 5 Tighten Film 5 Insert

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