Oct 2014
Contents
1. 100 Gift Card Any Subaru Service Technician can participate in QMR of the Month See the February 2013 Tech Tips for full details You may see your name here in a future Tech Tips Ea See page 2 for the results Of the 2014 Subaru National Competition Technician Competition CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles are written to inform those technicians of conditions that may occur in some vehicles or to provide information that could assist in the proper servicing of the vehicle Properly trained technicians have the equipment tools safety instructions and know how to do the job correctly and safely If a condition is described DO NOT assume that your vehicle has or will have that condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks SUBARU OF AMERICA INC IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local state and federal laws and regulations lt D SUBARU QUALITY DRIVEN SERVICE om PARTNE E October 2014 Tech2. Tom Doll President Subaru of America said As a company that takes great pride in delivering excellent customer service it is vital that we train our technicians to the very best standards Stephen was a worthy winner of a very competitive event and we wish him good luck in the international final in Japan October 2014 TechTIPS lt 3 SUBARU SUBARU SUBARU SU S f A lt Dype EA au i SUBARU TE i BRIAN FREEMAN Bob Moore Subaru Oklahoma City OK JOHN MALETICH Subaru of Loveland Loveland CO N RUSSELL GEISLER Day Apollo Subaru Moon Township PA Page 3 04 ELECTRONIC POWER STEERING Have you come across a vehicle with the complaint of the electronic power steering assist not working Does the EPS light come on without a DTC and there is a heavy steering feel Check to see if the battery terminals are cleaned and properly torqued If the 10mm nut on battery terminal becomes loose it can result in a momentary loss in power to the EPS Electronic Power Steering Light 10mm Battery Terminal Nut 07 2015 LEGACY AND OUTBACK COLD WEATHER LIGHT OPERATION The 2015 Legacy and Outback now include a road surface freeze warning indicator displayed in the Multi Information Display This should not to be confused with the Multi Function Display found in the middle of the dashboard on other models The Multi Information Display in the center of the Combination Meter will present this warning w
3. 14MY 29 Sep 14 Bulletin Forester Eine eee Surface Treatment Change To Oil 02 143 13R Control Piston Rings 2013MY Legacy 29 Sep 14 Bulletin and Outback Technical Service Procedure to Improve Fit and Operation onia Bulletin of the Fuel Filler Door Flap a a Technical Service 2015 Exchange Component aie Bulletin Identification and Procedures le al WOQM 49 Subaru Product Regional Front Passenger Air Bag 26 Sep 14 Campaign Bulletin Inflator Replacement TechTIPS Article Locator Index SUTTIPSLOC Other Miscellaneous Updated 09 2014 25 Sep 14 11 146 14 on SENIE Reprogramming Files for DTC P0420 24 Sep 14 ASRE_ Rear Seat Entertainment System User Owner Manual UM 042511 Guide 24 Sep 14 CONTINUED ON THE NEXT PAGE October 2014 TechTIPS Page 7 SEPTEMBER STIS NEW RELEASES ITEM CODE ITEM TYPE TITLE CREATED DATE Auto Dimming Compass Mirror User 550 0566AA Owner Manual Guide for Vehicles with Exterior Auto 24 Sep 14 Dimming Mirrors HomeLink Mirror User Guide for 550 0565AA Owner Manual Vehicles With Exterior Auto Dimming 24 Sep 14 Mirrors Auto Dimming Compass Mirror User 550 _0521A Owner Manual 24 Sep 14 Guide HomeLink Mirror User Guide Interior 550_0610AA Owner Manual Auto Dimming Mirror with HomeLink 24 Sep 14 Drive Card 550_0577AA Gunmen Mandal hg Programming and Information 24 Sep 14 H7450AL000 Accessory Installation Perimeter Alarm Security Shock 15 Sep 14 Guide S
4. Maletich John M Hollingsworth Jr Hugo Lorenzo Joseph Rahr Brian Freeman gt Stephen Larson of itt Carter Subaru Ballard wins 2014 Subaru U S i National Technician Competition a f fi t ty Ta s Ii www pmewswire com ASMI TA Aen Stephen Larson s photo appeared on a billboard in Times Square CONTINUED ON THE NEXT PAGE Page 2 o1 5TH ANNUAL SUBARU TECHNICIAN COMPETITION In second place was Joseph JB Rahr of Don Miller Subaru West Madison WI and third was Greg Sampley of Maple Hill Subaru Kalamazoo MI Runner up Group in no particular order Robert Black Van Bortel Subaru Victor NY Russell Geisler Day Apollo Subaru Moon Township PA Will Wright Pence Subaru Midlothian VA John M Hollingsworth Jr Subaru of Kennesaw Kennesaw GA Hugo Lorenzo Subaru of Hilton Head Dan Overfield Yark Subaru Toledo OH Brian Freeman Bob Moore Subaru Oklahoma City OK John Maletich Subaru of Loveland Loveland CO Jeremy DeGroodt Capitol Subaru San Jose CA Robert Frantz Peoria Subaru Peoria AZ Mr Larson is a shop foreman who has been a Subaru technician for 14 years and holds the title of Subaru Specialist In his free time Stephen enjoys billiards fishing motorcycles and snowboarding Mr Larson will now go on to represent the United States in the Subaru International Technician Competition to be held during the fall of 2015 in Takao Japan
5. TECH TIPS Subaru Service and Technical Support Line Newsletter ARTICLE September STIS New Releases 5 QMR of the Month 5th Annual Subaru Technician Competition Electronic Power Steering 2015 Legacy and Outback Cold Weather Light Operation 2015MY Legacy amp Outback Under Hood Main Fuse Box ve Information 2015 Legacy and Outback Keyhole Shadow from Projector Beam Headlamp Thanksgiving Thursday November 27 2014 Friday November 28 2014 Techline Hours of operation will be from 9 00 am until 3 30 pm EST Happy Holidays Thursday December 25 2014 Friday December 26 2014 9014 susaru National Technician October 2014 SUBARU 2014 Subaru of America Inc All rights reserved c QMR OF THE MONTH We are pleased to announce this month s winner of the QMR of the Month Toby Costa Maita Subaru in Sacramento CA Toby submitted a very detailed QMR on his diagnosis and repair of an engine wire harness condition found on a 2014 Forester resulting in an AF sensor heater circuit code P0037 Using good electrical diagnosis techniques Toby found a wire from the AF sensor heater control circuit had shorted against the tumble generator housing causing the code and repaired it In appreciation for going the extra mile and sharing his experience with us in hopes of improving product quality Toby will be receiving the following from his FSE A Subaru Confidence In Motion Jacket and a
6. TIPS Page 1 Le Or a ee bet 5TH ANNUAL SUBARU TECHNICIAN COMPETITION pea a 70mp etition es py Emne Ea fF ey Stephen Larson of Carter Subaru Ballard in Seattle Washington is this year s Subaru US National Technician Competition Champion Mr Stephen Larson won the national competition which tests the knowledge skill and on the job excellence of Subaru technicians in a variety of diagnostic and hands on challenges This is the fifth year that Subaru of America Inc has presented the award Larson attended Ballard High school in Seattle and during High school worked part time at Arne s Auto service in old Ballard Upon graduation he completed an apprenticeship at Carter Motors and has been employed by Carter motors for nearly 15 years Larson said have always been interested in the engineering and skill it takes to service and repair automobiles including the technical challenges involved and love working on Subarus m very excited about next year s competition In addition to receiving a plaque and a check from Subaru of America Inc Larson received a recognition gift from Fuji Heavy Industries parent company of Subaru of America Inc October 2014 TechTIPS Welcome Zone Champions Top left Will Wright Robert Frantz Russell Geisler Jeremy DeGroodt Tomomi Nakamura Robert Black Stephen Larson Greg Sampley Dan Overfield Tom Doll Dan Vespertino Bottom Left John
7. d Saturday 9 am to 3 pm October 2014 TechTIPS Page 10
8. ensor KS_RES_ Turn Start Remote Start Quick QRG Owner Manual Reference Guide 15 Sep 14 SMR_STRT 1 Owner Manual Smart Engine Start Remote Engine 15 Sep 14 Start Key Ring Tag ee Owner Manual Smart Engine Start Owner s Manual 15 Sep 14 STRT_0 J p H630SFJ260 oo e RAAN Subwoofer Removal Card 15 Sep 14 HesosFJoso A0C9ssory Installation Subwoofer Removal Card 15 Sep 14 H630SFG340 Accessory Installation Subwoofer Removal Card 15 Sep 14 Guide CONTINUED ON THE NEXT PAGE October 2014 TechTIPS Page 8 SEPTEMBER STIS NEW RELEASES ITEM CODE ITEM TYPE TITLE CREATED DATE Accessory Installation H630SFG150 Guide Subwoofer Removal Card 15 Sep 14 H630SCA050 EEANN Subwoofer Removal Card 15 Sep 14 11145 14 Technical Service Reprogramming File Availability for Oil 15 Sep 14 Bulletin Level Detection TIPS0914 TechTIPS NewsLetter 2014 September TechTIPS Newsletter 11 Sep 14 S1001BE Other Miscellaneous Registration Manual For Immobilizer 10 Sep 14 Accessory Installation Forester Trailer Hitch Harness Fuse ee SO Guide Caution Warning Card i cl H771SSGO00 ACCeSSOrY instalation Forester Trailer Hitch Harness 9 Sep 14 H771SSG100 Accessory Installation Forester Trailer Hitch Harness Turbo 9 Sep 14 Guide Models Accessory Installation XV Crosstrek Trailer Hitch Harness A OOA ide H771SFJ000 Tr Accessory Installation XV Crosstrek Trailer Hitch Harnes
9. hen the vehicles ambient temperature sensor miai iis reaches approximately 37 F and colder Please note that the outside temperature indication may differ from the actual outside temperature Also the road surface freeze warning indication should always be treated as a guide Customers should always be reminded to check and monitor the actual condition of the road surface anytime they are behind the wheel October 2014 TechTIPS 07 2015MY LEGACY amp OUTBACK UNDER HOOD MAIN FUSE BOX M B INFORMATION Inquiries have been received regarding some confusion while performing the Pre Delivery Inspection PDI involving the under hood M B fuse box and its cover being used on 2015MY Legacy and Outback models Some had questions regarding what appeared to be missing fuses Others mentioned discrepancies between the fuse location circuit name diagram located inside the fuse box cover and the Service Manual Before spending any diagnostic time unnecessarily always keep the following points in mind e Refer to the June 2014 issue of TIPS for Transit Fuse Information Relocating this fuse is the ONLY item which should need to be addressed inside the M B during the PDI procedure e There is no need to install any additional fuses in the M B other than relocating the transit fuse For example on 6 cylinder models there are 3 empty fuse slots as shown in the photo below One of these empty slots is for the Active Grille Air Shutter System which is
10. rior model year design This design has a focal point for the projector beam that is roughly one foot in front of the headlamp lens as shown in the drawing below The area behind the focal point Shown in gray in the drawing below is not illuminated This area is what creates the keyhole like appearance As seen in the photos below this non illuminated area only exists within the roughly 12 inch area immediately in front of the headlamp photo 1 and that the actual usable illumination beyond that point provides full illumination with no gaps photo 2 across the entire range of the lamp So in a sense it could be said that the keyhole shadow is actually a key to better vision 2015 2014 25mAI V OL 25mAIY Y OU Photo 1 Photo 2 October 2014 TechTIPS Page 6 SEPTEMBER STIS NEW RELEASES ITEM CODE ITEM TYPE TITLE CREATED DATE SOA7181002 a Msia LANON Bumper Corner Molding 2 piece 30 Sep 14 FO010AL500 Accessory Installation 2015MY Outback Side Window 29 Sep 14 Guide Deflectors Technical Service Surface Treatment Change To Oil OR Bulletin Control Piston Rings REPAR 02 147 13R Technical Service Surface Treatment Change To Oil 29 Sep 14 Bulletin Control Piston Rings Teima ENE Surface Treatment Change To Oil 02 145 13R Bulletin Control Piston Rings 2012 2013MY 29 Sep 14 Impreza and 2013MY XV Crosstrek Surface Treatment Change To Oil Technical Service 02 144 13R Control Piston Rings 2012 20
11. s AAA Guide Fuse Caution Warning Card TOEP SOA3991310 a Aii 2015 Impreza Sunshade 4 Sep 14 10 80 14 aa penike Whistling Sound from Side Dash Vents 2 Sep 14 Technical Service ae 16 92 14 Replacement AT Oil Cooler Piping 2 Sep 14 Bulletin Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here October 2014 TechTIPS Page 9 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm an
12. used only on 4 cylinder models therefore the slot is left empty Fuse box overview for 2015MY Legacy Outback 6 cylinder with Keyless Access Push Button Start e Ifa required fuse is truly missing the circuit it controls will be inoperative and will likely become apparent while performing the operational check portion of the PDI In some cases the Check Engine light may also illuminate e Avery small number of discrepancies between the fuse diagram inside the M B cover and the Service Manual have been identified When diagnosing an electrical concern always refer to the applicable Wiring Diagram section of the Service Manual October 2014 TechTIPS Page 5 07 2015 LEGACY AND OUTBACK KEYHOLE SHADOW FROM PROJECTOR BEAM HEADLAMPS The SOA Technical Helpline has received a few calls recently questioning the appearance of a keyhole like shadow appearing in the projector beam headlamps of 2015 Legacy and Outback models It should be noted that the 3 6R Limited models utilize an HID headlamp and as a result do not exhibit this condition The main questions have been e Is this condition characteristic or not e Why is it there The answer to the first question is simply YES This appearance is characteristic and there is no need to try and repair or correct it The second question requires a more detailed explanation The 2015 Legacy and Outback with projector beam headlamps feature a longer and wider field of vision than the p
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