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DTC500 Series Card Printer/Encoders Troubleshooting

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1. DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 99 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Internal Card Guide The Internal Card Guide is what holds the card in position as it feeds through the Card Lamination Module This guide is factory set to handle standard CR 80 sized cards To adjust this guide please refer to the following steps Note If adjusting for an oversized card you must also adjust the Printer s Internal Card Guide Step Procedure 1 Feed a blank card into the module by inserting it through the Output Hopper and reverse feeding it by pressing the lamination module s Resume button Manually position the card so its edge is flush with the Card Guide Rail Continued on the next page le bes fea P Ua PEN I T Internal Card Guide Blank Card Screws DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 100 RESTRICTED USE ONLY FARGO Electronics Inc Adjust
2. FA Commancstions Entettairnert Cientela 7 0 Microsoft Office Tools Novel d Sp Character tap IS S Starp rte Clipboard Viewer TBS Montage Il Apps E Calculer i aenneren I winzip bE irag y Disk Cleanup A Aciebst Reads 5 0 7 Notepad JR Disk Delragmeniter Irtemet Explorer We Paint Al idim mana PN ee DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 20 RESTRICTED USE ONLY FARGO Electronics Inc Card Feeding Errors Resolving the Card Feeding Errors Symptom Two or more cards feed at the same time or the cards will not feed at all Step Procedure 1 Clean the Input Roller a Open the Printer s top covers and remove all cards and print Ribbons from the Printer Leave the Printer power ON and the top covers open throughout this procedure Note The card cleaning cartridge can also remain within the Printer during this cleaning process Use a cleaning card from the Printer Cleaning Kit and remove its adhesive backing paper Insert the cleaning card into the Exception Card Slot until the card stops e Verify that the longest non adhesive end of the cleaning card enters the Printer first and that the sticky side is facing DOWNWARD Press the FORWARD button several times to feed the Cleaning Card all the way through the Printer Continued on the next page DTC500 Series Card Printer Encoders Troubleshooti
3. CARD STATISTICS CC XX PC XX System Upgrade SYSTEM UPGRADE Are you sure you want to continue Yes NO DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 189 RESTRICTED USE ONLY FARGO Electronics Inc Using the LCD Menu Step Procedure 1 a To enter the Printer s LCD menu press the center button labeled MENU Note The Select Function screen will appear b Use the scroll buttons to scroll up or down the list of menu options Note Brackets will appear on either side of the active menu option c Press the SELECT button to enter or select the desired option Printing the Self test Use this option to print a variety of preset test images that can be helpful in ensuring your Printer is functioning properly e Once the print Ribbon and cards are installed a self test should be performed to check for proper operation of the Printer e The standard self test function requires only that a full color print Ribbon and at least one card be installed Note The Printer will begin printing this image as soon as the image has finished processing Generally processing only takes about 5 to 10 seconds Step Procedure 1 When the Printer is powered ON and is sitting idle its READY screen will display on the LCD Press the MENU button to enter the MAIN MENU screen 2 Press the SELECT button to enter the PRINT TEST IMAGE menu 3 Us
4. e When this option is selected the Print Both Sides option is automatically disabled e When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the document will then be printed on the back of a second card Ribbon Type van Full Color Resin Black Overlay Color Matching None x Sreem iire Optimized for Graphics Print Both Sides Buffer Single Card Spliti Set of Ribbon Panels T Link Card to Print Job V Print Back Side Only Disable Printing Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 117 RESTRICTED USE ONLY FARGO Electronics Inc Using the Rotate Front by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed Ribbon Type YRICHOR Full Color Resin Black Overay Color Matching Nons o Fesin Dither Optimized for Graphics Iv Print Both Sides T Buffer Single Card Split 1 Set of Ribbon Panels l Link Card to Print Job Print Back Side Only l Disable Printing M Rotate Front 180 Degrees MW Rotate Back 190 Degrees DTC500 Series Card Pr
5. 1 Select the Full Card option for the Printer to overlay and or print the entire card OR Select the Defined Area s option for the Printer to overlay and or print only in the selected and defined area or areas OR Select the Undefined Area s option for the Printer to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area option for the Printer to overlay and or print only in the space outside the standard location of a signature panel Note In the card grid black indicates the area in which the overlay and or printing will be applied Continued on the next page Overlay Print Area Full Card Defined Areal Undefined Areals mit Smart Chip Area mit Mag Stripe Area mit Signature Area DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 154 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area Use these Overlay Print Area options to control both the print and overlay together or control each individually Step Procedure 1 Select For Print and Overlay for the defined area
6. BTC520_ 525 Card Printer Properties H E General Details Color Management Card Device Options Image Color Magnetic Encoding Overlay Print Area K Panel Resin Contrast 2 1 a a Gamma 0 Yellow Balance a3 oe Magenta Balance Cyan Balance J A Dye Sub Intensity Ox PMC I I I I I I I I I I I DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 84 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the cut off or off center Card Image problems Symptom The printing is cut off or is not centered on the card This causes a white border to appear on the card as shown below Step Procedure 1 Use the Image Position within the Card tab of the Printer driver to precisely center the image See Using the Image Position button on page 171 Mike Berman Student 3957105 Library Code 2439 554 Mike Berman Student 9957105 Lira y Code 2439 554 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 85 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the poor Image Quality problems Symptom The photos on the cards look pixilated or grainy as shown below Step Procedure 1 Use a high resolution 24 bit color image to always capture an image e ata 24 bit color setting e at 300 dpi e atthe same size that it will be printed on the card as captured either with a scanne
7. Ho Lamination Overlay then Filta Lamination Transker Dwell Time 2 2 seo 4 6 PolpGuard Lamination 1 0 PolyGuard Lamination PolyGuard Alternating Patch Transter Temperature 125 5 Centigrade Default DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 178 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Transfer Dwell Time and Transfer Temperature Step Procedure 1 Adjust the Transfer Dwell Time and the Transfer Temperature to control the Lamination Dwell Time or through put speed of a card in seconds inch and the Lamination Temperature Selecting the Sensors button and Defaults button Step Procedure 1 Select the Sensors button to bring up a separate dialog to calibrate the Lamination Sensor See the next page 2 Adjust the Default settings as needed when using other types of cards Note The Default settings for the Lamination Dwell Time and Temperature are preset for factory recommended card stocks and overlaminate types Lamination Side Lamination Type No Lamination Transfer Dwell Time 2 2 seconds inch zi Sensors Film Lamination Trangter Temperature 125 5 Centigrade Default Cancel Apply Help DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 179 RESTRICTED USE ONLY FARGO Electronics Inc Calibrating the Card Lamination Module s Lamination Sensor Step Procedure
8. a Define another area by clicking on the Defined Area UP arrow e Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear e Up to 5 areas can be defined However additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created b Define areas for both the front and back sides as needed if printing onto both sides of the card c Delete an area by using the Defined Area arrows to select the area and click on the Delete button Note If all areas are deleted the Overlay Print Area options will automatically be deselected DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 160 RESTRICTED USE ONLY FARGO Electronics Inc Using SmartShield Area dropdown menu Use the SmartShield Area options which apply only if using the Printer s optional SmartGuard Security Feature and the SmartShield option is enabled Step Procedure 1 Select the Apply SmartShield option to print the custom SmartShield Security Image a if using the Printer s optional SmartGuard Security Feature and b if the SmartShield option is enabled Note Use the Front and Back options at the top of this tab to designate the side or sides of the card to print the SmartShield image OR Select No SmartShield a if
9. A Caution When replacing the circuit board be sure all cables are carefully routed as not to bind with pulleys belts and any other moving parts 13 Once the new board is installed the Printer will have to be recalibrated and other presets will have to be entered from the front panel display e See the LCD On Line Menu Navigation instructions on page 187 e See the Reviewing the DTC500 Board Cable Connections Reference table on page 33 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 40 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Failed Magnetic Encode Error Message Symptom The Magnetic Stripe was not encoded properly Step Procedure 1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down and towards the back of the Printer 2 Verify the Driver Settings a Ensure that the Coercivity setting in the driver corresponds to the type of cards that are being used e High Coercivity 2750 Oersted e Low Coercivity 300 Oersted Note See the Using the Magnetic Encoding tab procedure on page 138 Resolving the No Prox Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Ensure the LCD Setting correct a Press Select on the LCD b Select Setup Printer and Encoder Settings c Change the Prox Setting from None to
10. Press the Select button to save the value DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 205 RESTRICTED USE ONLY FARGO Electronics Inc Viewing the Report Supplies Step Procedure 1 When using monochrome resin only print Ribbons use this option to view all of the following information about the print Ribbon installed in the Printer 2 When using Dye Sublimation print Ribbons it is possible to view only the Type and Part Number fields e Type This displays the name or type of print Ribbon installed e Prints Remaining This displays the approximate number of prints remaining on your Ribbon This information is helpful for determining about how many cards you can produce before the next Ribbon change e Part Number This displays the specific part number for your Ribbon which can be helpful when re ordering e Lot Number This displays the print Ribbon s lot number Using the Show the Error Count Tool Use the Show the Error Count tool to a troubleshoot the Printer o maintain a log of up to 255 errors c track how many times specific errors occur and d determine if certain errors are occurring more than others in order to pinpoint an area in the Printer requiring attention Step Procedure 1 a Use the scroll buttons to move through the list of errors Press the Reset button to clear the entire existing error log and start a new log Note The
11. RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Lamination Type Select one of the Lamination Type options according to which type of lamination media is currently installed Two types of overlaminates are supported by the driver Film Lamination and PolyGuard lamination Custom versions of each type are also available Step Procedure 1A Select the Film Lamination option if the Thermal Transfer Film Overlaminate type is installed in the Lamination Module e The Film Lamination may be applied with or without the application of an additional overlay from a paneled full color print Ribbon e The Overlay O Panel provides additional Ultra Violet UV light protection and additional abrasion resistance not found when using film laminations alone however it requires use of a print Ribbon with an Overlay O Panel e f using Film lamination the additional protection of the print Ribbon s overlay panel is recommended e If the Film Lamination option is selected the film lamination is applied to the printed card then the card is ejected Note This is the fastest way to apply the film lamination yet it provides the lowest film durability Continued on the next page Lamination Type Film Lamination Lamination Side Film Lamination No Lamination Overlay then Film Lamination Transfer Dwell Time 2 2 sec 0 6 PolyGuard Lamination 1 0 PolvGuard Lamination PolwGuard Alternati
12. 1 Select the Lamination Tab s Sensors button to display options for calibrating the Card Lamination Module s Lamination Sensor The Lamination Sensor is what detects the start of each PolyGuard patch throughout the roll This Sensor may occasionally need to be recalibrated e If the lamination module seems to skip PolyGuard patches or wind the PolyGuard roll until the lamination module s LED flashes recalibrate the Lamination Sensor according to the instructions given the in the Calibration window e Be sure the Printer is powered ON and that the lamination module s Top Cover and Lamination Station are closed when calibrating Note This Sensor is not used if applying Thermal Transfer Film overlaminate ny Prete m iji meee Imagecan Magnet Encadheg Divediay PrirkAren Pane Aen mLamialan Fesiiorn Calibration Laninalian fencer Cali ation Te aalbiabs he lampat ern serie remove the lamination mada anc clogs he pikalt lop cover Then abak on the send bubton Tre prais LED wall desta whan cabalar i cempala SEND Trarister Dwell T iTe 22 pcom neh Tranier T amperstuie 125 5 Cerbersde z Diet au DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 180 RESTRICTED USE ONLY FARGO Electronics Inc Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for the DTC50
13. 4 If the installation appears correct and the error persists the SIMM 080229 on the Main Print Board will need to be replaced Resolving the RAM Memory Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Board will need to be replaced See the Replacing the Main Board procedure on page 29 3 As an alternative to replacing the Main Print Board the chip U17 080229 can be replaced Note FARGO recommends that only a qualified electronics technician perform this procedure DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 182 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the FPGA Error Symptom An unexpected hardware error has occurred Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Board will need to be replaced See the Replacing the Main Board procedure on page 29 3 As an alternative to replacing the Main Print Board the chip U2 080066 can be replaced Note FARGO recommends that only a qualified electronics technician perform this procedure DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 183 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Update Firmware Now The system Firmware must be updated for one of these reasons The previous Firmware update was unsuccess
14. Resolving the Card surface debris problems continued Step Procedure 4 Clean the Platen Roller a paos Leave the Printer power ON and open the Top Cover and Printhead Arm Remove the print Ribbon Locate the Platen Roller as shown below Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean Press the FORWARD and BACK buttons to move the Roller back and forth while cleaning Replace the printing supplies and close the Top Cover and Printhead Arm after the Rollers are clean and completely dry Mike Berman Student 3957105 Library Code 2439 554 i DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 75 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incorrect Image Darkness problems Symptom Printed cards are too dark or too light as shown on the next page Step Procedure 1 Run a Self Test from the Printer See the Printing the Self test on page 190 a Select Menu from the LCD b Select Print Test Image from the menu c Select Gray Align Self test from the Menu d If the Self test card does not appear to have the same darkness issues continue to step 2 Adjusting the Dye sub intensity e Ifthe self test card does appear to have the same darkness issues continue to step 3 Adjusting the image darkness 2 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer driver See the Using t
15. Use the Torx T10 Screwdriver to remove the top three circuit board mounting screws located at the left middle and right sections Note See the next page for a photo display 9 Remove the two mounting screws at the middle and lower section along the left edge of the circuit board Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 30 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850426 Continued This is a view of the bottom of the discharge end of the Printer Note This shows the release tab from Step 6 in the previous procedure in this section DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 31 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850426 Continued Step Procedure 10 At the bottom mid section of the circuit board remove the last mounting screw a Use the Torx T10 Screwdriver to remove the three screws from the Magnetics Board if a Magnetics Board is installed on the Main Board b Use the needle nose pliers to remove the three Standoff screws from the Main Board where the Magnetics Board had been installed 11 Carefully disconnect the cables from the main circuit board All cables should be factory labeled A Caution Some nylon tie wraps may need to be cut to remove cables attached to the main circuit board Carefully cut these tie wraps
16. Completely remove the Card Output Hopper D850290 from the Printer by pulling back the release tab at the bottom of the Printer b Remove the two circuit board mounting screws located in the hopper opening 7 Remove the circuit board mounting screw located below the Printhead lifter arm pivot 8 From the back of the Printer use the Torx T10 Screwdriver to remove the top three circuit board mounting screws located at the left middle and right sections 9 Remove the two mounting screws at the middle and lower section along the left edge of the circuit board Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 39 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850429 Continued Step Procedure 10 a Remove the last mounting screw at the bottom mid section of the Circuit Board Note If a Magnetics Board is installed on the Main Board use the Torx T10 Screwdriver to remove the three screws from the Magnetics Board b Use the needle nose pliers to remove the three Standoff screws from the Main Board where the Magnetics Board had been installed 11 Carefully disconnect the cables from the main circuit board A Caution All cables should be factory labeled Some nylon tie wraps may need to be cut to remove cables attached to the main circuit board Carefully cut these tie wraps using a wire cutter 12 Remove the Main Board
17. E C Print Only DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 137 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process Note The following describes these options and the Printer s magnetic encoding process f OTCS25 LC Card Printer Printing Preferences Lamination Overlay Print Area merer Cad Devke pgions Image Coler Magnetic Enceding Encoding Hode Yerfication amp i0 JIS II huto Elect 1st Error C Manual Eject Each Eror Fetries 2 a Magnete Track Seleetion i Tracki C Taoka Trek 3 Coersivity HighCo C Low Co Magneto Track Optors Sit Qersity Character Size ASCII Offset C Fa BFI 2 5 Bits NULL 123 BPI 7 Bits SPACE 210 BPI 8 Bits C ZERO LAC Generation Character Parity Mo LAC No Parity f Even Parity f Evan Parity P Odd Parky f Odd Parity Default Shit Data Lett DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 138 RESTRICTED USE ONLY FARGO Electronics Inc Using the Encoding Mode option Use the Encoding Mode option to specify which magnetic encoding standard to use e The DTC500 Series Card Printer Encoderscan be installed wi
18. ENCODER SETUP Ensure that the appropriate Encoders settings are set to Installed or None based on the options that are installed in the Printer Press the Save button to save any changes that have been changed Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 24 RESTRICTED USE ONLY FARGO Electronics Inc Resolving cards jamming on the Flipper Table Continued Step Procedure 2 Ensure that the Flipper Table is level Note This procedure does not apply to Printers with a Stationary Flipper Table such as a DTC510 515 without any Encoders installed a Open the Top Cover and remove any cards that are jammed inside the Printer b Reset power on the Printer to clear any error messages that are on the LCD Press the MENU button on the LCD Press the Down Arrow button and select PRINTER SETUP Scroll through the menu and select FLIPPER OFFSET Select Level PO BoB e lf the cards are feeding over the feed Rollers on the card path adjust the value by 2 OR e If the cards are feeding under the Card Feed Path adjust the value by 2 3 Ensure that the Flipper Table Tension Spring is providing appropriate tension a Open the Top Cover on the Printer b Remove the Ribbon c Rotate the Flipper Table to an angle perpendicular to the Card Feed Path d Using the Forward button insert a card onto the Flipper Table e Once fed onto th
19. Page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 18 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 6 Determine if the Parallel Port mode is set correctly a Ensure that the Parallel Port is set to the Enhanced Communication Port ECP mode Note The port mode can be determined by checking the Device Manager tab in the System Control Panel b If the port mode is not set to ECP it will need to be changed in the computers BIOS Note Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 19 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 7 Determine whether there is an adequate or inadequate hard drive space Lr Caution A large volume of temporary files on the computer can cause communications errors Access the temporary files by following this process e Search for all folders called TEMP Once found clear out the contents of the folders e Run the System Tool Disk Defragmenter found in the Accessories folder of the Start Menu if using Windows 95 98 ME 2000 XP e Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or use a third party application
20. Print Board 57 63 181 Manual Eject Each Error option 148 manual eject mode 148 Measuring area positioned on card 134 MENU button 187 MENU Setup Printer and Encoder Settings 201 Metallic Resin 112 mistakenly verified card 148 more heat 125 Motor operation 48 64 Multimeter 48 52 Multiple Cards Fed 13 N new value 44 No ENC Response 13 No MAG Encoder 13 No Magnetic Encoder 28 No Smart Encoder 13 41 42 No SmartShield 161 O obstruction 64 Omit Mag Stripe Area option 154 Omit Signature Area option 154 Omit Signature Area setting 157 Omit Smart Chip Area option 154 FARGO Electronics Inc Original Printhead Assembly 61 overall print area 171 Overlay O Panel 153 Overlay Print Area 153 156 157 159 Overlay Print Area options 155 P Parallel Port mode 19 Pass Count 89 192 Pause 13 permanent circuit memory 181 Photo 114 pixel failure problems 70 71 72 Platen Rollers 72 75 Please Remove Card 13 poor image quality problems 85 86 Portrait Landscape 168 Position magnetic data 202 Power Supply 33 Print Transfer Stations 43 Print All Black with K Panel 128 Print back side only 117 print both sides 115 116 Print Both Sides option 116 117 Print Data 14 Print Offset 196 Print Offset Transfer TOF and Transfer EOF 195 print Ribbon 73 Print Ribbon Low 14 Print Ribbon Out 14 Print Ribbon problem 50 Prin
21. Printer Encoders Troubleshooting Guide Rev 3 0 55 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Headlift Sensor A000126 Continued Step Procedure 7 Remove the circuit board mounting screw located below the Printhead lifter arm pivot 8 From the back of the Printer use the Torx T10 Screwdriver to remove the top three 3 Circuit Board mounting screws located at the left middle and right sections 9 Along the left edge of the circuit board remove the two 2 mounting screws at the middle and lower section 10 At the bottom mid section of the circuit board remove the last mounting screw 11 Carefully disconnect the cables from the main circuit board All cables should be factory labeled Note Some nylon tie wraps may need to be cut to remove cables attached to the main circuit board Carefully cut these tie wraps using a wire cutter 12 Remove the Main Board Note When replacing the circuit board be sure all cables are carefully routed as not to bind with pulleys belts and any other moving parts 13 Locate the Sensor near the bottom of the Printer 14 Use the Torx T 10 Screwdriver to remove the two screws 15 Disconnect the cable connector DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 56 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Printer pausing between panels error Symptom The Printhead Fan is not operating properl
22. Rev 3 0 214 RESTRICTED USE ONLY Index A A B Switch Box 66 About button 170 Accessories Program Group 18 Adjusting the Flipper offset 43 44 Adjusting the Image Darkness 81 Adjusting the Ribbon Tension 79 Algebraic 113 Align Ribbon error 48 Aligning Ribbon 9 all Printers share all print jobs 120 Apply SmartShield option 161 ASCII Offset 146 Auto Eject 1st Error option 148 auto eject option 148 B batch printing 148 BAUD Rate Settings 205 Bit Density 145 black graphics 127 black text or barcodes 127 BO or Dye Sub Black Overlay 112 Buffer single card 121 C Cancel soft key 148 Card Cleaning Cartridge 21 Card Count 89 192 Card Count CC Pass Count PC and Transfer Count TC 207 Card Feed Roller Motors 43 44 Card Feeding Errors 21 22 23 24 25 26 27 card grid 131 157 card grid area 156 card grid lines 159 Card Hopper Door 39 Card Hopper Jam 9 Card Input Guide adjustment 94 95 96 97 98 99 Card is encoded 45 Card Jam FARGO Electronics Inc Flipper 10 Mag 10 Print 10 Smart 10 Card Jam 10 Card jam in Printer s Smart Card encoding area 44 Card Lamination Module 106 107 card orientation 160 Card Sensor 27 Card Size 163 Card statistics 188 card surface debris problems 73 74 75 card thickness settings 22 Card Thickness Slide 22 cards look pixilated or grainy 86 card s Magnetic Stripe smart chip 118 119
23. Ribbon panel is printed or passes beneath the Printhead Reviewing the Standard Resin Self Test Step Procedure 1 Print this card with any resin Ribbon However it will work best with a standard resin black Ribbon DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 192 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic Test option only with Magnetic Encoding Module Use this option only if Magnetic Encoding Module is installed in your Printer Step Procedure 1 Select this option to test the module Note This test will not print on a card but will simply feed encode and eject a blank card Be sure to have Magnetic Stripe cards installed in your Printer when running this test Setting up the Printer In most cases these settings should only be modified by qualified service personnel e f adjustment is necessary refer to the Printer s Technical Service and Maintenance Manual available upon request for detailed instructions or call for technical assistance If you would like to make small adjustments to Print TOF EOF offset or Image Darkness first try making these changes through the Printer driver s Image Position and Image Color controls prior to changing the internal Printer settings A Caution 1 These settings are optimized at the factory and will rarely need to be changed A Caution 2 Do not alter these settings unles
24. Series Card Printer Encoders Troubleshooting Guide Rev 3 0 166 RESTRICTED USE ONLY FARGO Electronics Inc Using the Card Hopper Selection DTC515 DTC525 only option continued See the previous procedure in this section Card Hopper 1 Card Hopper 2 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 167 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Orientation Select either the Portrait or Landscape radio buttons for Orientation Note An icon illustrating a printed card helps represent the difference between the two Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown on the below nentation Portrait Landscape Copies ro H z a Test Print Image Positior About Specifying the Copies Specifies the number of copies to be printed as shown above DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 168 RESTRICTED USE ONLY FARGO Electronics Inc Using the Test Print button Use this button to send a Self Test print to the Printer e Ribbon Requirement A Full Color YMCKO print Ribbon is required for a DTC510 DTC515 or YMCKOK print Ribbon is required for a DTC520 DTC525 e Test Print Procedure This test print procedure can be helpful in ensuring a that the computer is effectively communicating wit
25. Tracki Y Tiaka Ceeretyity Highbo C Low Co Hegnetic Track Options Bit Darigit Character Sea ASCII Ollga C 7750F 5 Bits C NULL 1266F 0 Bits f SPACE i IO BPI C B Bits r ZERG LAC Generation Cheraster Party No LAC f Na Parity E Ever Parily C Even Parity Odd Penity f Odd Party T Shift Dats Lett Cancel ADEN Help DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 140 RESTRICTED USE ONLY FARGO Electronics Inc Encoding the Mode Coercivity Magnetic Track Selection Use the ISO option for encoding capability for either high or low Coercivity cards on tracks 1 2 and 3 Step Procedure 1 Select the Coercivity option to select the Magnetic Stripe type that matches the card type e High Coercivity 2500 4000 Oersted FARGO s High Coercivity UltraCards are 27500e e Low Coercivity 250 600 Oersted FARGO s Low Coercivity UltraCards are 3000e 2 Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track options if the application being used requires customization of the standard ISO encoding process 3 Customize these options if the application requires it even though the default ISO Magnetic Track options should be correct for most applications Note All options must be changed separately for each of the three individual trac
26. USE ONLY FARGO Electronics Inc Resolving the incomplete Resin Printing problems Symptom Black resin text and barcodes appear faded or too light as shown below Step Procedure 1 Reduce the Resin Heat setting within the Image Color tab of the Printer driver See the Using the Image Color tab procedure on page 123 See the next page a Open the Printer control panel from the computer e If using Windows 95 98 ME right click on the DTC500 Series Card Printer Encoderslcon and select Properties e If using Windows NT 4 0 right click on the DTC500 Series Card Printer Encodersand select Document Defaults e If using Windows 2000 XP right click on the DTC500 Series Card Printer Encodersand select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more positive value in increments of 5 OR Correct the Image Darkness in the LCD See the Adjusting the Image Darkness procedure on page 200 See the next page a Select Menu from the LCD b Select Setup Printer and then select Image Darkness c Adjust the current value to a more positive number in increments of 2 Continued on the next page Text AAA oe L1 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 83 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incomplete Resin Printing problems continued See the previous procedure in this section
27. VRC Full Color Resin Black Overlay Color Matching Noe ss lt Ss Fesin Dither Optimized for Graphics Print Both Sides W Buffer Single Card Split 1 Set of Ribbon Panels Link Card to Print Job Print Back Side Only Disable Printing Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 120 RESTRICTED USE ONLY FARGO Electronics Inc Using the Link Card to Print Job option Use this option to link a specific card to a specific print job This option is used when printing and encoding e cards A Caution In this case it is often critical that an e card with a pre encoded serial number for example coincide with a particular printed image If the two were to get out of sync the card s security could be compromised Step Procedure 1 Select this option to cause the Printer to dispense with the print job if a blank card is removed or ejected Note The next card is then fed into the Printer and the next coinciding print job then printed Ribbon Type VMICISGIS Full Color 2 Resin Black Overlay Nons a Hone Color Matching Pesin Dither Optimized for Graphics Print Both Sides Buffer Single Card M Spliti Set of Ribbon Panels M Link Card to Print Job Print Back Side Only Disable Printing Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guid
28. Verify that the Hopper Lift A000124 is operational a b Reset Power to the Printer Open the Card Hopper Door and watch to verify that the Hopper Cycles on startup If the Hopper does not cycle on startup remove the top cover and verify that the Hopper Lift Motor is plugged in properly If the Hopper Lift Motor is plugged in disconnect it and attach a 9 volt battery to the leads If the Motor turns replace the Main Board as needed See the Replacing the Main Board procedure on page 29 Insert cards neatly stacked Card Hopper side view Cards A 72 s Card Feed Roller DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 23 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Card Jam on the Flipper Table Symptom Cards are jamming on or at the Flipper Table or a Card Jam Flip error is displayed on the LCD Step Procedure 1 Verify that the Card Feed Roller on the Flipper table is not running backwards Note Having an Encoder installed in the Printer will determine the direction that the Card Feed Roller on the Flipper Table will rotate a 9 2 9 Open the Top Cover and remove any cards that are jammed inside the Printer as shown below Reset power on the Printer to clear any error messages that are on the LCD Press the MENU button on the LCD Press the Down Arrow button and select PRINTER SETUP Scroll through the menu and select
29. area on the Card 134 Selecting the Print YMC under the K and Print K Only options 136 Using the Magnetic Encoding tab 138 Using the Encoding Mode option 139 Encoding the Mode Coercivity Magnetic Track Selection 141 Using the Magnetic Track Selection option 143 Using the Magnetic Track options 144 Using the Bit Density radio buttons 145 Using the Character Size radio buttons 145 Using the ASCII Offset 146 Using the LRC Generation radio buttons 147 Using the Character Parity radio buttons 147 Using the Verification option 148 Reviewing the Shift Data Left 149 Reviewing the ISO Track Locations 150 Reviewing the Sample String 150 Sending the Track Information 151 Reviewing the ASCII Code and Character Table 152 Using the Overlay Print Area tab 153 Using the Overlay Print Area dropdown menu 154 Using the Overlay Print Area 155 Using SmartShield Area dropdown menu 161 Using the Card tab 162 Selecting the Card Size 163 Using the Card Hopper Selection DTC515 DTC525 only option 165 Reviewing the Orientation 168 Specifying the Copies 168 Using the Test Print button 169 Clicking on the About button 170 Using the Image Position button 171 Using the Lamination tab only with Card Lamination Module 174 Selecting the Lamination Position 175 Selecting the Lamination Side 176 Selecting the Lamination Type 177 Selecting the Lamination Type 178 Adjusting the Transfer Dwell Time and Transfer Temperature 179 Selecting the Sensors button and Defa
30. back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges 4 Release the plastic tabs in the four corners of the cover 5 Lift the cover off of the Printer 6 Use the Torx T10 Screwdriver to remove the screw F000169 from the front side of the Ribbon Sensor Array 7 Remove the Retainer Clip from the end of the shaft just above the Ribbon Sensor Array 8 Use the Torx T 10 Screwdriver to remove the screw F000169 from the front side of the cross member to the right of the Ribbon Sensor Array 9 Spread the sides of the Printer apart until there is enough clearance to remove the Ribbon Sensor Array 10 Take the Ribbon Sensor Array Assembly from the Printer 11 Disconnect the two cable connectors from the back of the Sensor board DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 49 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Print Ribbon Error Message Symptom The Print Ribbon is not installed properly or it has run out jammed broken or been damaged Step Procedure 1 See Resolving Ribbon Alignment Errors on page 48 for details Resolving the Print Ribbon Out Error Message Symptom The Print Ribbon has run out Step Procedure 1 Install a new Ribbon and press Resume to continue Resolving the Ribbon Jam Broke Error Message Symptom An error message is displayed on the
31. command to print RESUME to print onto two separate both sides of the card but cards this model does not support dual sided printing Invalid Print Indicates an unauthorized Install a valid FARGO authorized Ribbon Ribbon Ribbon and press RESUME to continue See Resolving the Unknown Ribbon Type Error Message on page 52 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 12 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution Mag Encode Indicates that the card s See Resolving the Failed Magnetic Failed Magnetic Stripe was not Encode Error Message on page 42 encoded properly Multiple Cards Fed Indicates that two or more cards were fed from the Card Hopper See Resolving the Card Feeding Errors on page 21 No ENC Response Indicates that there is no response from the Encoder control module See Resolving the No ENC Response Error Message on page 28 No MAG Encoder Indicates that the Printer has received encoding data but the Printer is not configured with this Encoder type See Resolving the No Magnetic Encoder Error Message on page 28 No Ribbon Indicates that the Printer is Install the proper print Ribbon and Installed trying to print with no print press RESUME to continue or Ribbon installed CANCEL to reset the Printer No Smart Indicates that the Printe
32. dropdown menu to match the Ribbon type Step Procedure 1 Adjust to match the Ribbon Type selection with the Ribbon Type already loaded in the Printer e YMCKO Yellow Magenta Cyan Resin Black Overlay OR e YMCKOK Yellow Magenta Cyan Resin Black Overlay Resin Black OR e BO Dye Sub Black Overlay OR e K Standard or Premium Resin OR e Colored Resin Colored Resin is available in Red Blue Green or White OR e Metallic Resin Metallic Resin is available in Gold or Silver OR e Scratch Off Resin Lambation Ovela Finden PanslRes Cad Device Optics Image Coe Megnetio Encoding Fiit en Type aco Full Caler Flesin Black vel Color Matching a Resi iher YCRD Full Cokr Rosin Clack Overlay BOS Ful Celar A azn Black 0 venay BG bre ib E laok Ovelay a Fri l 5 D Standard Resin IOo Spil SAG Premium Resin D Prt Bock 3 Colored Rean Rotate Fio Wetelic Regn C Fictate Fir Sealeh ON Regn DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 112 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting for the Color matching Use the Color Matching option to meet the requirements for the print job Step Procedure 1 Select None a if interested in print speed rather than print color b if color correcting the image for printing has already been done or c if using third party Color Matching software OR Select Algebraic to allow the Prin
33. error log will stop logging errors once it has reached its error occurrence limit of 255 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 206 RESTRICTED USE ONLY FARGO Electronics Inc Showing the Card Count Step Procedure 1 Choose SHOW CARD COUNT to view counts for Card Count CC and Pass Count PC e Card Count is the total number of cards the Printer has produced e Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead Selecting the System Upgrade Firmware Upgrade This option is used to upgrade the Printer Firmware Step Procedure 1 Upgrade by selecting SYSTEM UPGRADE The LCD will prompt Are you sure you want to continue 2 Select YES to begin the System Upgrade OR Select NO to return to the READY screen See the the Updating the Printer s Firmware procedure on page 209 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 207 RESTRICTED USE ONLY FARGO Electronics Inc Firmware Updates The purpose of this section is to provide the User with information on the internal software or Firmware which controls all aspects of the Printer s operation New Firmware versions can be released containing enhancements such as improved reliability added features or better print quality New Firmware
34. handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 108 RESTRICTED USE ONLY FARGO Electronics Inc Safety Messages review carefully continued IMPORTANT FARGO Card Printers require highly specialized print Ribbons to function properly To maximize Printer life reliability printed card quality and durability you must use only FARGO Certified Supplies For this reason your FARGO warranty is void where not prohibited by law if you use non FARGO Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Internal Card Guide The Internal Card Guide holds the card in position as it feeds through the Printer This guide is factory set to handle both CR 79 sized cards and standard CR 80 sized cards with thicknesses ranging from 20 to 50 mil Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting
35. information on Printer adjustment procedures Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damag
36. like to use the exception feed feature change this setting to ON This will cause the Card Input Hopper to rest in the UP position allowing the necessary space below the Hopper for exception cards to be inserted The only caution when using this feature is that cards must be loaded properly Press SAVE to save your settings DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 204 RESTRICTED USE ONLY FARGO Electronics Inc Changing the BAUD Rate Settings Apply this setting only if the Printer provides support for the Embedded Fonts and Bar Codes option Step Procedure 1 Select MENU Setup Printer and BAUD Rate Settings 2 Change to the appropriate option 19200 or 9600 3 Press the Select button to save the value Adjusting the Flipper Offset Step Procedure 1 Select MENU Setup Printer and Flipper Offset 2 Select Level or Encoder Angle e Use the Level option to set the position of the Flipper so it is level with the card path e Use the Encoder Angle option to fine tune the position of the Flipper in relation to the Printer s built in Encoder if your Printer is equipped with this option Change these settings in small increments if the card is not feeding correctly off the Card Flipper onto the card path or into he Encoder e Decrease the Flipper Offset setting to lower the lip of the Flipper e Increase the setting to raise it
37. location and version will appear in the Firmware Updater window as shown on the next page 4 Click on the Select Printer button and select the specific FARGO Printer model click OK 5 Click on the Send Update button to bring up the Sending Update to Printer dialog as shown on the next page 6 Wait a few minutes while the Firmware updates itself Check the Printer s LCD for the status When the update is complete the LCD will indicate if the update was successful e f Upgrade Successful is displayed click Exit on the Sending Update to Printer dialog screen Press the Printer s EXIT button When prompted turn the Printer power OFF for a few seconds and then back ON to complete the update process As the Printer restarts the new Firmware version appears on the LCD e If the upgrade was not successful the LCD will display Upgrade Failed or Upgrade Firmware Now on boot up e If this message is received try updating the Firmware again Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 213 RESTRICTED USE ONLY FARGO Electronics Inc Updating the LCD Firmware continued See the previous procedure in this section f Firmware Updater 04 07 00 Update File Version 1 003 1205 00 w Sending Update to Printer Sending firmware update to printer a l Check LCD for status of update NN a DTC500 Series Card Printer Encoders Troubleshooting Guide
38. of the lamination module is spring loaded Use the end of the supply roll with the black core plug to push this hub in when inserting the overlaminate roll Make certain the overlaminate material is fed from beneath the roll as shown Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 92 RESTRICTED USE ONLY FARGO Electronics Inc Loading the Overlaminate continued Step Procedure 5 Close the lamination module When you start to print the Lamination Drive Hubs will automatically engage the overlaminate core notches A Caution Do not reverse the overlaminate roll Damage may occur to the lamination Roller DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 93 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Lamination Module The Card Printer supports the attachment of an optional Card Lamination Module This module can be ordered pre installed on the Printer from the factory or can be ordered separately as a field upgradeable module Once attached the Card Lamination Module allows you to apply FARGO certified overlaminates for more secure tamper resistant cards This section explains all aspects of the Card Lamination Module s operation and the overlaminate materials available IMPORTANT FARGO Card Printers require highly specialized print Ribbons to function properly To maximize Print
39. on the test card last printed 4 Examine the test card 5 Adjust the Image Darkness value if needed Enter a negative value to lighten the printed image OR Input a positive value to darken the printed image A Caution Be sure to make adjustments in small increments of 4 to avoid over adjusting this setting The Ribbon can jam or break if the setting is too high 6 Press SELECT to save the value 7 Print a test card as described in Step 1 8 Repeat Steps 1 to 7 until the image darkness is correct DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 200 RESTRICTED USE ONLY FARGO Electronics Inc Changing the Encoder Settings Use this option to choose the settings that coincide with the Printer s current encoding configuration Use the scroll buttons to select the option you want to change Step Procedure 1 Select MENU Setup Printer and Encoder Settings 2 Change the desired option as needed e Mag Press the CHANGE button to select None or Installed according to whether or not a Magnetic Stripe Encoder is installed e Smart Press the CHANGE button to select None or Installed according to whether or not a Smart Card Encoder is installed e Prox Press the CHANGE button to select None or Installed according to whether or not a Prox Card Encoder is installed e Position This option is set according to the card size for which your Encoder is physically positio
40. only in an area or areas defined as shown below CR 80 Card Size f Front C f inches B mm Defined Ares i 4h Direction Card Travels Through Printer Delete Print All Black With K Panel Full Card W Defined Areas Undefined Area s f Print YMC Under K t Print amp Only DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 129 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Undefined Area s with the K Panel Resin tab Step Procedure 1 Select the Undefined Area s option to print the resin black K panel for all black found only in the space outside the areas defined as shown below Note In the card grid black indicates the area in which the resin black K panel will be printed CR 80 Card Size f Front C 500 i pao f inches mm Defined Area Pp Pt TY 0 0 nay eee dh Direction Card Travels Through Printer Delete Print All Black With E Panet Full Card Defined Areals Print ME Under K C Print E Only DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 130 RESTRICTED USE ONLY FARGO Electronics Inc Defining the Area to activate the Card Grid Step Procedure 1 Select on the appropriate Defined Area see below to activate the card grid in the upper half of the window Note It is through this card grid that up to five areas can be defined as shown below When the card g
41. system meets the minimum requirements as shown here e IBM PC or compatible e Windows 95 98 ME NT 2000 XP Pentium class 133 MHz computer with 32 MB of RAM or higher e 200 MB free hard disk space or higher e ECP Parallel Port with DMA access 2 Confirm the correct installation of the Printer driver a Close the software program and check the Printer driver b Reboot the computer c Be sure the correct setup options within the Printer driver are selected d Confirm that the driver is current by checking at www fargo com 3 Verify the use of an adequate data cable a Use a double shielded parallel cable no longer than six feet in length Note Data transmission failure can be attributed to a long or faulty parallel cable b Use an I EEE 1284 compliant cable to reduce the effect of radio emissions from computers monitors and other equipment that can broadcast Radio frequency interference RFI Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 4 Determine if there is interference from an external device a Do not use an A B Switch Box or other peripheral in line with the parallel cable b If using a Switch Box or other peripheral remove it while testing communication between the computer and the Printer c If needed replace the Switch Box or other peri
42. tested Upon completion the Printer will continue its normal boot up sequence Top Cover Open A print job was started with the Top Cover open Close the Printer and press RESUME to continue or CANCEL to reset the Printer Unable To Feed Card The Printer is unable to feed a card from the Card Hopper See Resolving the Card Feeding Errors on page 21 Unknown Ribbon Type The print Ribbon installed is not appropriate for your specific Printer model See Resolving the Unknown Ribbon Type Error Message on page 52 Update Failed The Firmware update was interrupted or not completed successfully See Resolving an Upgrade Failed error on page 66 Update Firmware Now An error has occurred in trying to load the Firmware The system Firmware MUST be updated See Updating the Printer s Firmware on page 209 Wrong Print Ribbon The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer driver See Resolving the Wrong Print Ribbon Error Message on page 51 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 15 RESTRICTED USE ONLY FARGO Electronics Inc Communications Errors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed Paper out error Step Procedure 1 Confirm that the
43. the Print TOF continued Step Procedure 5 a Decrease the Print TOF value to move the printed image more toward the leading edge of the card b Increase the Print TOF value to move the printed image more toward the trailing edge of the card e The numbers being entered for the settings are in 1 2 pixels e The number of pixels is equal to the measurement in inches times 600 or the measurement in mm times 23 6 For example 0 100 inches or 2 54mm equals 60 increments on the LCD 6 Press SELECT to save the value and print another test card 7 Repeat steps 1 to 6 until the test image is correctly positioned as shown above Setting the Print EOF This procedure positions the printed image correctly on the trailing edge of the card Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Printer and Print EOF 3 Record the Print EOF value on the test card you just printed 4 Examine the test card a When centered properly the Alignment Arrows should appear just at the edge of the card s Trailing edge b Ifthe test card does not look like the sample shown below go to step 5 to adjust the Ribbon Tension Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 196 RESTRICTED USE ONLY FARGO Electronics Inc Setting the Print EOF continued Step Procedure 5 a Dec
44. the Printer needs to be restarted into SYSTEM UPGRADE mode Follow this procedure e Atthe PRINTER READY screen select the Menu option e Press the DOWN arrow until the brackets are around the System Upgrade e Press the Select option e Select YES when the screen displays Are you sure you want to continue Note When the Printer reboots it will be in System Upgrade mode and will begin to count up from 0 seconds to 60 sec e Click the Print button on the 32 bit Print Spooler as the DTC LCD display begins its countdown Note The DTC Display should then run through its Update process See the next page e Reboot the Printer after it has completed the process Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 67 RESTRICTED USE ONLY FARGO Electronics Inc Resolving an Upgrade Failed error continued See the previous procedure in this section Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 68 RESTRICTED USE ONLY FARGO Electronics Inc Resolving a Program Exception Error Symptom An error has occurred in the Printers Firmware and a Program Exception Error Step Procedure 1 Restart the Printer and attempt to print the card again a If no Error is displayed continue printing b Ifa Program Exception is displayed again continue to step 2 2 Reload the Firmware See the Updating the P
45. the fully open position 4 a Unhook the blue colored Printhead latch levers D850189 Raise the Printhead Arm Assembly D850252 5 a Lift up on the top bracket of the Printhead Assembly Compress the head springs 150074 c Rotate the Printhead Assembly out from the retaining hooks on the sides of the Printhead Arm Assembly Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 61 RESTRICTED USE ONLY FARGO Electronics Inc Removing the Original Printhead Assembly continued Step Procedure 6 Gently disconnect the Printhead Harness Cable D850185 from the mid section of the Printhead Assembly 7 On the back of the Printhead Assembly use the Phillips Screwdriver to remove the grounding screw and grounding strap Installing the New Printhead Assembly Step Procedure 1 Reverse steps 3 through 6 above to install the new Printhead Assembly 2 When completed apply power to the Printer and allow the Printer to follow its normal power up cycle 3 From the front panel display select the MENU button 4 At the Select Function window press the down arrow once and select Setup Printer 5 At the Change Parameter window press the down arrow three times and select Head Resistance 6 Use the up and down arrows to change the Current Value to closely match the resistance value recorded from the new Printhead N
46. 0
47. 0 187 RESTRICTED USE ONLY FARGO Electronics Inc Using the Softkey and Scroll buttons Step Procedure 1 The Printer has three Softkey buttons that appear below the LCD display Their current function is indicated by the words appearing above them This function will change according to the Printer s current mode of operation e Press the corresponding softkey button under the choice you wish to select Note If no word appears above a particular button this indicates it has no function in that particular mode of operation 2 The Printer has another type of button on its control pad called Scroll buttons These buttons are located just to the right of the LCD display e Use these buttons to scroll through the help text to navigate through the Printer s menu and to adjust certain Printer setting Note The Printer will indicate when the scroll buttons are active by displaying on the right hand side of the LCD display If scrolling through a list this symbol will change to if you have reached the bottom of the list or if you have reached the top scroll Buttons Softkey Buttons Accessing the Menu Option Structure Tree When the Printer is powered on and sitting idle a MENU option appears above the center softkey button e Use this menu option to access several test setup and reporting functions e Refer to the Menu Option Structure Tree for all available menu options on the next pag
48. 0 card Printer Board Errors Resolving the EE Memory Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Board will need to be replaced See the Replacing the Main Board procedure on page 29 3 As an alternative to replacing the Main Print Board the chip U16 080239 can be replaced Note FARGO recommends that only a qualified electronics technician perform this procedure Resolving the EE Checksum Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Board will need to be replaced See the Replacing the Main Board procedure on page 29 3 As an alternative to replacing the Main Print Board the chip U16 080239 can be replaced Note FARGO recommends that only a qualified electronics technician perform this procedure DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 181 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the DRAM Memory Error Symptom An error has occurred in the removable Memory Module SIMM Step Procedure 1 Reboot the Printer 2 If the problem persists remove the rear cover and ensure that the SIMM 080229 is seated properly 3 If the Memory Module is not seated properly remove the memory simm and reinstall
49. Adjusting the Card Flattener 94 Adjusting the Card Guide Rail 96 Adjusting the Internal Card Guide 100 Attaching the Card Lamination Module 102 Printer Adjustments 108 Safety Messages review carefully 108 Adjusting the Internal Card Guide 109 Printer Driver options 111 Using the Device options tab 111 Adjusting for the Ribbon Type 112 Adjusting for the Color matching 113 Adjusting for the Resin Dither 114 Using the Print Both Sides option DTC520 DTC525 only 115 Using the Split 1 Set of Ribbon Panels option DTC520 DTC525 only 116 Using the Print on Back Side Only option DTC520 DTC525 only 117 Using the Rotate Front by 180 Degrees option 118 Using the Rotate Back by 180 Degrees option DTC520 DTC525 only 119 Using the Buffer Single Card option 120 Using the Link Card to Print Job option 121 Using the Disable Printing option 122 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 4 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Color tab 123 Using the K Panel Resin tab 127 Selecting the Full Card with the K Panel Resin tab 128 Selecting the Defined Area s with the K Panel Resin tab 129 Selecting the Undefined Area s with the K Panel Resin tab 130 Defining the Area to activate the Card Grid 131 Measuring the Total Card area 132 Defining the positioning of the
50. C500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 198 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Ribbon Tension continued Step Procedure 5 a Decrease the Ribbon Tension value to move the end of the image toward the leading edge of the card if the alignment arrows are not printing on the card b Increase the Ribbon Tension value to move the end of the image toward the trailing edge of the card A Caution Be sure to make adjustments in small increments of 2 to avoid over adjusting this setting For example the Ribbon may jam or break if the setting is set too high Press SELECT to save the value and print another test card Repeat Steps 1 to 6 until the test image is correctly positioned See the previous page Setting the Printhead Resistance Step Procedure 1 Locate the Printhead Setting Number on the bottom of the Printhead The number reads R XXXX 2 Select MENU Setup Printer and Printhead Resistance Enter the given value for the Printhead 3 Press the Select button to save the value DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 199 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Image Darkness Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Printer and Image Darkness 3 Record the Image Darkness value
51. Card s smart chip encoded improperly 42 Change parameter 189 Changing the Encoder settings 28 41 Changing the Encoder Settings 42 Character ASCII Offset 146 Character Parity 147 Character Size radio buttons 145 chip U2 080066 183 Clean Printer 13 Cleaning Card 21 Cleaning Cartridge 71 74 Cleaning Inside Printer 73 Cleaning Kit 70 Cleaning Pen 70 Cleaning Platen Rollers 75 Cleaning Tape 71 74 Coercivity 45 Coercivity of cards matches driver setting 47 Coercivity option 141 Color Bars YMC 88 color correcting 113 color matching 113 color matching algorithm 113 Color Matching software 113 Colored Resin 112 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 215 RESTRICTED USE ONLY Colors misregistered 16 Communication Errors 16 20 compressed Firmware Update file 209 Contrast Gamma 124 Copies 168 copyright version information 170 correct Printer installation 16 CR 80 CR 90 and CR 100 163 Current value 188 customization options 143 cut off or off center Card 85 D Data for Magnetic Stripe printed on card 47 Data Input 10 Data Timeout 10 Data to Track 1 150 Data to Track 2 150 Data to Track 3 150 Decrease Increase the Print Offset value 196 Default button 126 default ISO Standard selections 145 147 defined area 160 Defined Area s check box 131 Defined Area s option 129 154 156 Delete button 160 Device Manager TAB 19
52. Cover and Lamination Station 2 a Feed a blank card into the module by inserting it through the output hopper and reverse feeding it by pressing the Lamination module s Resume button b Manually position the card so its edge is flush with the Card Guide Rail Continued on the next page Card Guide Rail Screws Lt 1 Blank Card Card Flipping Mechanism DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 96 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Guide Rail continued Step Procedure 3 Slightly loosen the two 2 screws which fasten the Card Guide Rail to the Printer s main chassis 4 If the PolyGuard patch is being placed more toward a card s top edge as shown move the Card Guide Rail slightly toward the rear of the Printer opposite the direction you would like the patch to move Continued on the next page Bottom Edge DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 97 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Guide Rail co
53. DRAM Memory Error Indicates that the Printer s Memory Module is bad or is not installed properly See Resolving the DRAM Memory Error on page 182 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 10 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution EE Checksum Error Indicates that the permanent circuit board memory is bad See Resolving the EE Checksum Error on page 181 EE Memory Error Indicates that the permanent circuit board memory is bad See Resolving the EE Memory Error on page 181 Ejecting Used Card Indicates that the system Firmware has detected a card already in the Printer This card has been ejected however it may contain encoded data and should be disposed of in a proper manner Failed To Initialize Indicates that an unexpected hardware error has occurred See Board Errors on page 181 Flipper Alignment Indicates that the Printer is unable to align the Flipper table See Resolving the Flipper Alignment Error Message on page 64 FPGA Indicates that an unexpected hardware error has occurred See Resolving the FPGA Error on page 183 FPGA Load Fail Indicates that an unexpected hardware error has occurred See Resolving the FPGA Error on page 183 FPGA Timeout Indicates that an unexpected See
54. Device Option tab 51 76 Device options tab 111 Digital Voltmeter 64 Dimension boxes 132 disable printing 122 disk cleanup utility 20 Dither method 114 DRAM Connector 33 DRAM Memory Error 10 182 DTC Film 72 75 DTC Ribbon 52 DTC500 Main Board A000048 33 34 DTC515 DTC525 only 165 dual sided card 116 Dye Sub Intensity slide 124 dye sub printed image 124 Dye Sublimation Ribbon panels 124 FARGO Electronics Inc E edge of card 202 EE Checksum Error 11 181 EE Memory Error 11 181 Ejecting Used Card 11 Encoder Settings 41 42 201 encoding data 42 Encoding data sent in error 28 encoding instructions 122 Encoding Mode 141 Encoding Module 43 End Sentinel ES 151 Enhanced Communication Port ECP mode 19 Error displayed on startup 63 ESD 8 108 Exception log 188 Exception Log 206 excessive resin printing problems 81 83 Exit Hopper 43 external device interference 17 18 19 F Failed magnetic encode 41 Failed Smart Encode 42 Failed To Initialize 11 feed card into Encoder magnetically encode 47 Field Separator FS 151 Firmware file link 209 Firmware update 212 213 Firmware Updater Application Program 208 Firmware Updater window 210 Firmware Updates 208 209 Firmware Upgrade 207 First Available 165 Flipper Alignment 11 Flipper Home Sensor 64 Flipper Offset 43 44 205 Flipper Table 24 25 Flipper Table Card Sens
55. FARGO Electronics Inc Selecting the Print YMC under the K and Print K Only options Step Procedure 1 Select the Print YMC Under K option to print all black in the designated areas with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel Note Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two OR Select the Print K Only option a to print all black in the designated areas only with the resin black K panel or b to print resin black onto a white background to maximize the sharpness of printed text and barcodes Print All Black With K Paret T Full Card M Defined Areals T Undefined Areals Print YMC Under K Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 136 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Print YMC under the K and Print K Only options continued See the previous procedure in this section gt DTC525 LC Card Printer Printing Preferences Card Dewees Options Image Colo Magnetic Encoding Lamination QOveray Pont Area E Paral Resin CA G0 Card Size Front Back 2 Sees eee f inches C mm Defined Ares 1 i M Cirectlon Card Travels Thiough Printer Delele Fint Al Black wilh Panel M Full Care ff Defned reals Undefined Area s f Print YME Under
56. Guide Rev 3 0 109 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Internal Card Guide continued Step Procedure 1 If loading CR 80 10 mil cards adjust this guide as needed to accommodate very thin flexible card stock Open the Printer s Top Cover and Print Station Rotate the guide s Securing Peg until it is parallel to the card guide and push it down Note This widens the card path so it holds thinner cards with less force DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 110 RESTRICTED USE ONLY FARGO Electronics Inc Printer Driver options These Driver options and pictures are from the DTC500 Series driver Version 1 3 3 Using the Device options tab ae DTCS25 LC Card Printer Printing Preferences Lamirgat alas Print Avea k Parel Atan Card Image Color Magnetic Enceding PLR TETEE RATATE T P PENI od LEG LT LEER RELL ce be El ee Ell pm x Full Cogn Hern Black vl vere Ribbon Type S Color Matehing None Ragin Dither Cetin zod ler iraphiica I Print Beth Sides C Buffer Single Card E Split Set of Pilbor Farels I Link Card to PrintJob I Print Beck Side Only l Diable Pining C Rotae Front 169 Degrees r Hr iiile Taak i Leqpeen Cancel Help DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 111 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting for the Ribbon Type Use the Ribbon Type
57. Hopper Transport Motor J24 RFID Antenna Coil J25 Main Stepper Motor J26 Flipper Table Angle Stepper J27 Unused Spare Sensor Circuitry J29 Flipper Feed Encoding Feed Stepper J30 Print TOF Sensor J31 Hopper Position Sensor J32 Unused SCI Interface J33 P1 Card Detection Sensor P3 Hopper Lift Sensor P4 J4 Hopper Transport Sensor P1 Printhead Arm Sensor P2 Headlift Sensor P3 Ribbon J6 Encoder Sensor P1 Flipper Home Sensor P2 Encoding TOF Sensor J7 Printhead 12 Pin Connector J8 Printhead 20 Pin Connector J9 Magnetics Board JP1 No Cable Assembly Serial Port Connection P1 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 34 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850427 For Use with DTC520 DTC525 without Embedded Fonts and Barcodes Tools Required Phillips head Screwdriver Torx T10 Screwdriver Needle nose Pliers Wire Cutter Step Procedure A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges Open the Card Hopper Door before raising the cover 4 Pull back the plastic tabs at each of the four corners of the cover 5 Carefully lift the cover off of the Printer Remove the LCD interface cable D850481 a
58. Installed 2 Check the appropriate software user s manual for specific encoding instructions if the encoding data was sent in error DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 41 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the No Smart Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Ensure the LCD Setting correct a Press Select on the LCD b Select the Setup Printer and Encoder Settings c Change the Smart Setting from None to Installed 2 Check the software user s manual for encoding instructions if the encoding data was sent in error Resolving the Failed Smart Encode Error Message Symptom The card s smart chip was not encoded properly Step Procedure 1 Check to ensure that the cards are loaded with the smart chip facing up and are being fed into the Printer first 2 Verify that the card is entering the E card Docking Station properly a Send an encoding print job from the computer b Watch the card feed into the Printer and enter the E card Docking Station c Adjust the Flipper Offset as needed if the card is not feeding into the E card Docking Station properly See Resolving the Card Jam on the Flipper Table in page 24 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 42 RESTRICTED USE
59. LCD and the Ribbon is broken Step Procedure 1 Verify that the Print TOF and Print EOF are set correctly a Ifthe break occurs before anything is printed to the card reduce the Print TOF by 5 b If the break occurs after the yellow panel is transferred to the card reduce the Print EOF by 5 c Print a self test to verify operation See Printing the Self test on page 190 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 50 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Wrong Print Ribbon Error Message Symptom The Print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer driver Step Procedure 1 Verify that the Ribbon is installed properly by ensuring that e The Ribbon is loaded with the supply side closest to the Card Input Hopper e The Ribbon is rolling from the bottom of the spool to the bottom of the take up spool 2 Verify if the Driver has been set correctly a Open the Printer control panel from the computer e If using Windows 95 98 ME right click on the DTC500 Series Card Printer Encoderslcon and select Properties e f using Windows NT 4 0 right click on the DTC500 Series Card Printer Encodersand select Document Defaults e If using Windows 2000 XP right click on the DTC500 Series Card Printer Encodersand select Printing Preferences b Click on the Device Option tab See the Using the Device option
60. ONLY FARGO Electronics Inc Removing the Card Jam in the Printer s Magnetic Encoding Area Symptom A card is jammed in the magnetic encoding area of the Printer Step Procedure 1 Clear the jammed card a Open the Top Cover b Use the arrows on the LCD panel to move the card forward or backward to free the card 2 Inspect the Card Feed Roller Motor for proper operation a Leave the power ON and open the Top Lid and Printhead Arm b Press the FORWARD button to advance the card or the BACK button to reverse the card Use these buttons to move the card through the Printer 3 Ensure that the cards are feeding into the Encoding Module properly a Reset power on the Printer to clear any error messages b Select the Menu from the LCD c Select the Print Test Image from the menu See the Printing the Self test on page 190 d Select the Magnetic Test from the menu Note A card is fed from the input hopper onto the Flipper table and rotated into the Encoding Module e If the card appears to jam against the components of the encoding assembly adjust the Encoder angle of the Flipper Offset See the Resolving the Card Jam on the Flipper Table procedure on page 24 4 Adjust the Flipper Offset a Select Menu on the LCD display b Select Setup Printer c Select Flipper Offset d Select Encoder Angle e Change the setting on the small increments Note A negative adjustment will lower the side of the Flipper Table c
61. RESTRICTED USE ONLY FARGO Electronics Inc FARGO DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 P N L000315 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 property of FARGO Electronics Incorporated Copyright 2002 2003 2004 2005 2006 by FARGO Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 3 0 10 March 2003 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 These reference documents were thoroughly reviewed to provide FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO ce
62. Resolving the FPGA Error on hardware error has occurred page 183 Head Lift Indicates that the Printer was See Resolving the Headilift Error unable to raise or lower the Printhead Message on page 53 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 11 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution Head Resistance Error The LCD requires that a value be input for the Print Head Resistance Enter a value for head resistance in the LCD s Printer Setup menu See Setting the Printhead Resistance on page 198 Head Voltage Error A hardware fault has prevented a correct setting of the Printhead voltage A default value will be used Hopper 1 Empty Card Hopper 1 has run out of cards Note The Printer will continue printing from Hopper 2 if First Available is set as the Card Hopper Selection in the Driver See the Resolving the Card Hopper Empty Error Message procedure on page 27 Hopper 2 Empty Card Hopper 2 has run out of cards Note The Printer will continue printing from Hopper 1 if First Available is set as the Card Hopper Selection in the Driver See the Resolving the Card Hopper Empty Error Message procedure on page 27 Invalid Flip Indicates that the Printer Press CANCEL to reset the Printer or Command received a
63. SE ONLY FARGO Electronics Inc Changing the Hopper Settings Use this option to choose settings related to your Printer s Card Input Hopper Use the scroll buttons to select the option to change Step Procedure 1 Select MENU Setup Printer and Hopper Settings 2 Change the desired option as needed for Input e Press the CHANGE button to select Single or Dual based on whether your Printer model includes a single or dual Card Input Hopper Change the desired option as needed for Card Sensor e Press the CHANGE button to turn the Hopper s Card Sensor On or Off Note 1 The default setting is for this Sensor to be turned ON This Sensor only needs to be turned OFF if you are using blank cards with pre printed backs non white dark colored blank cards or with cards that have a Magnetic Stripe in the non ISO standard position Note 2 In some cases these types of cards cannot be seen by the Sensor This leads the Printer to assume that the Card Input Hopper is empty and that cards will not feed Turn the Sensor to OFF to correct this problem Change the desired option as needed for Exception Feed e Press the CHANGE button to turn the Hopper s Exception Card Feed feature On or Off Note 1 The default setting is for this feature to be turned OFF In this case the Card Input Hopper rests in the DOWN position when the Printer is sitting idle as this promotes easier card loading Note 2 If you would
64. TRICTED USE ONLY FARGO Electronics Inc Resolving the incorrect Image Darkness problems continued See previous procedure in this section BDTC520_ 525 Card Printer Properties x Ener emails Color Management Card Device Options Image Color agnetic Encoding Overlay Print Area E Panel Resin Eontrast i z a Pe Famma il EET O fellow Balante 2 Magenta Balance Default Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 78 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Ribbon wrinkle problems Symptom Printed cards have off colored lines or streaks on them as shown on the next page Step Procedure 1 Confirm that the Printer is using the most current driver from http www fargo com Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer driver See the Using the Image Color tab procedure on page 123 a Open the Printer control panel from the computer e f using Windows 95 98 ME right click on the DTC500 Series Card Printer Encoderslcon and select Properties e If using Windows NT 4 0 right click on the DTC500 Series Card Printer Encodersand select Document Defaults e If using Windows 2000 XP right click on the DTC500 Series Card Printer Encodersand select Printing Preferences b Click on the Image Color tab c Adjust the Dye Sub Intensity to a more negati
65. Tension 198 Setting the Printhead Resistance 199 Adjusting the Image Darkness 200 Changing the Encoder Settings 201 Adjusting the Magnetic TOF 202 Changing the Hopper Settings 204 Changing the BAUD Rate Settings 205 Adjusting the Flipper Offset 205 Viewing the Report Supplies 206 Using the Show the Error Count Tool 206 Showing the Card Count 207 Selecting the System Upgrade Firmware Upgrade 207 Firmware Updates 208 Firmware Updater Application Program 208 Downloading Firmware Updates 209 Updating the Printer s Firmware 209 Updating the Main Firmware 210 Updating the LCD Firmware 213 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 6 RESTRICTED USE ONLY FARGO Electronics Inc Index 215 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 7 RESTRICTED USE ONLY FARGO Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified pe
66. USE ONLY FARGO Electronics Inc Downloading Firmware Updates Step Procedure 1 Refer to the following steps to download Firmware updates 2 Go to FARGO Electronics Technical Support Web site http www fargo com tech_support 3 Click on the Firmware file link labeled for the specific Printer model 4 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file 5 a Once the file has been downloaded navigate to the location where the file was saved Note The Firmware Update file has been compressed for ease of downloading b Decompress the file by double clicking on the designated icon Updating the Printer s Firmware The Main Firmware and the LCD Firmware are type types of Firmware for FARGO Printer models Each Firmware type has a different update process e If the Printer model has two types of Firmware available for download from the Web site be sure to use the appropriate Procedure each e If the Printer model only shows a single type of Firmware available for download use only the Main Firmware update procedure DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 209 RESTRICTED USE ONLY FARGO Electronics Inc Updating the Main Firmware Step Procedure 1 From the Firmware Updater program click the Select Update File button 2 Go to the folder already saved to the update file select i
67. ace the Sensor See the Replacing the Flipper Home Sensor 140407 procedure on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 64 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Flipper Home Sensor 140407 Tools Required Phillips head Screwdriver Torx T10 Screwdriver Step Procedure A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges 4 Release the plastic tabs in the four corners of the cover 5 Lift the cover off of the Printer 6 Use the Torx T10 Screwdriver to remove the two screws that secure the Sensor Board Assembly 7 Disconnect the Sensor Board Assembly Cable DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 65 RESTRICTED USE ONLY FARGO Electronics Inc Firmware Errors Resolving an Upgrade Failed error Symptom An Upgrade Failed error is displayed on the LCD during the upgrade process Step Procedure 1 Determine if there is interference from an external device a Do not use an A B Switch Box dongle key or other peripheral in line with the parallel cable b If using a Switch Box dongle key or other peripheral remove it while testing communication between the
68. and backsides of a card Step Procedure 1 Select this option to automatically print full color on the front of a card and resin black on the back of a card using either of the Full Color YMCKO or YMCKOK print Ribbons e YMCKO Ribbon type usage The front of the card is printed with the Ribbon s YMC and O panels and the back is printed with the K panel e YMCKOK Ribbon type usage The front of the card is printed with the YMCKO panels and the back is printed with the second K panel Note 1 This option is automatically enabled when the YMCKOK Ribbon type is selected Note 2 The Print Both Sides option is automatically enabled when this option is selected Ribbon Type EEk Full Color 2 Resin Black Overlay Color Matching None o Resin Dither Optimized for Graphics I Print Both Sides Buffer Single Card M Split 1 Set of Ribbon Panels Link Card to Print Job Print Back Side Only Disable Printing Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 116 RESTRICTED USE ONLY FARGO Electronics Inc Using the Print on Back Side Only option DTC520 DTC525 only Use this option to print only onto the backside of cards Step Procedure 1 Select this option to print only onto the backside of cards that must have their Magnetic Stripe or Smart Card chip encoded Note Load the cards in the usual fashion
69. ard Printer Encoders Troubleshooting Guide Rev 3 0 158 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area continued Step Procedure 4 Follow this procedure once the area is sized properly a Measure the location this desired area to be positioned on the card b Measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin c Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals Continued on the next page Identification Card DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 159 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area continued Step Procedure 5 Print the card design Observe how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer c Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer d Position the defined area opposite to the measurement of the onscreen card design which will appear right side up Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline
70. b Intensity U HIE Dh eee eet eee ee eta Resin Heat K DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 124 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Color tab continued Step Procedure 4 Control the amount of heat the Printer uses a when printing with the resin black panel of a full color Ribbon or b when printing with a resin only Ribbon by adjusting the Resin Heat slide e Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR e Move the slide to the right to cause more heat to be used causing resin images to be darker or more saturated Note This control can be helpful for fine tuning the sharpness of resin text and bar codes See the Resolving the excessive Resin Printing problems procedure on page 81 Continued on the next page g DICS25 LC Card Printer Printing Preferences ajz Lamasan vel Pin rea KPene Resin end Certe Opere ImageColo Magreie Enosdna Carita a Peia 7 l SC Bamme lE ara i CE NT i Yalow Bale 35 Manabe gt y Cyan Bares J 50 4 i i i i i i i i i i Cie bb Tater zie O fhe am ee 7 i USSR uk i Ragin Heal El 1 Daadi DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 125 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Color tab conti
71. ble at the power supply casing 6 a Completely remove the Card Output Hopper D850290 from the Printer by pulling back the release tab at the bottom of the Printer b Remove the two 2 circuit board mounting screws located in the hopper opening 7 Remove the circuit board mounting screw located below the Printhead lifter arm pivot 8 From the back of the Printer use the Torx T10 Screwdriver to remove the top three 3 Circuit Board mounting screws located at the left middle and right sections 9 Along the left edge of the circuit board remove the two 2 mounting screws at the middle and lower section Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 37 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850427 Continued Step Procedure 10 At the bottom mid section of the circuit board remove the last mounting screw a Use the Torx T10 Screwdriver to remove the three screws from the Magnetics Board if a Magnetics Board is installed on the Main Board b Use the needle nose pliers to remove the three Standoff screws from the Main Board where the Magnetics Board had been installed 11 Carefully disconnect the cables from the main circuit board All cables should be factory labeled A Caution Some nylon tie wraps may need to be cut to remove cables attached to the main circuit board Carefully cut these tie wraps u
72. cards with the new Printhead Record the R value from the white label attached to the new Printhead Note This label can be found beneath the Printhead mounting bracket located in the mid section of the Printhead Assembly Locate the value labeled R XXXX where XXXX are numbers that represent the average resistance value of the Printhead Example R 3400 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 58 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Printhead Assembly 850102 continued Compress these 2 springs to remove the Printhead as shown below DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 59 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Printhead Assembly 850102 continued When you remove the Printhead you can see the circled area as shown in the photo below Note This is where the Printhead serial number and resistance value is located It can only be seen when you hold the Printhead as shown here DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 60 RESTRICTED USE ONLY FARGO Electronics Inc Removing the Original Printhead Assembly Step Procedure 1 A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Unplug the Parallel Port cable from the Printer 3 Open the Top Lid D850289 of the Printer by lifting up on its bottom edge and tilting it back into
73. cated near the hinges 4 Release the plastic tabs in the four corners of the cover 5 Lift the cover off of the Printer 6 Use the Torx T 10 Screwdriver to remove the two screws that secure the Headilift Motor to the front side plate 7 Tip the Printer carefully on its back and remove the Headlift Motor through the bottom access hole 8 Set the Printer upright carefully 9 Disconnect the cable connector DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 5A RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Headlift Sensor A000126 Tools Needed Phillips head Screwdriver Torx T10 Screwdriver Step Procedure AN Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges 4 Release the plastic tabs in the four corners of the cover 5 Carefully lift the cover off of the Printer Remove the LCD interface cable at the main circuit board and disconnect the grounding cable at the power supply casing 6 a Completely remove the Card Output Hopper from the Printer by pulling back the release tab at the bottom of the Printer b Remove the two 2 Circuit Board mounting screws located in the Hopper opening Continued on the next page DTC500 Series Card
74. computer and the Printer c If needed replace the Switch Box dongle key or other peripheral once it is determined that the cause of the interference is not the Switch Box or peripheral See the Updating the Main Firmware procedure on page 210 Alternative Add a second Parallel Port into the computer if a second Printer is required Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 66 RESTRICTED USE ONLY FARGO Electronics Inc Resolving an Upgrade Failed error continued Step Procedure 2 Ensure that the proper procedure is being used See the Firmware Updater Application Program procedure on page 208 a Follow the instructions on the attached DTC Firmware Upgrade Guide to insure that the correct data is being transferred to the Printer b If the Firmware Update Program is corrupt then uninstall the entire program from the PC and download the newest version of the program and install it from FARGO s web site via http www fargo com See the Downloading Firmware Updates procedure on page 209 See the next page 3 Update from the 32 bit Print Spooler a Install and open the 32 bit Print Spooler program b Click on File in the menu and select the Open option c Point this window to the directory where the latest Firmware is located on the PC Note This Firmware file will always have a s19 extension d Once the Firmware file is selected
75. d J24 J13 J14 J23 J30 J12 J27 J26 J25 J18 Tai l Pal ol N er a J21 J8 J15 J31 J33 J16 J7 J9 J4 J6 J26 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 29 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850426 For Use with DTC510 DTC515 without Embedded Fonts and Barcodes Tools Required Phillips head Screwdriver Torx T10 Screwdriver Needle nose Pliers Wire Cutter Step Procedure 1 A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges Open the Card Hopper Door before raising the cover 4 Pull back the plastic tabs at each of the four corners of the cover 5 a Carefully lift the cover off of the Printer Remove the LCD interface cable D850481 at the main circuit board c Disconnect the grounding cable at the power supply casing 6 a Completely remove the Card Output Hopper D850290 from the Printer by pulling back the release tab at the bottom of the Printer b Remove the two circuit board mounting screws located in the hopper opening Note See the next page for a photo display 7 Remove the Circuit Board mounting screw located below the Printhead lifter arm pivot 8 Go to the back of the Printer
76. e DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 188 RESTRICTED USE ONLY FARGO Electronics Inc Selecting from the Menu Option Structure Tree MENU SELECT FUNCTION Print Test Image Setup Printer SELECT TEST IMAGE Gray Align YMC K Color Resin YMCK Standard Resin Magnetic Test Card Count CHANGE PARAMETER Print TOF 99 min 99 max Current Value X Print EOF 99 min 99 max Current Value X Ribbon Tension Head Resistance 25 min 25 max Current Value X 2400 min 3600 max Current Value X Image Darkness 99 min 99 max Current Value X Encoder Settings Hopper Settings Mag None Installed Smart None Installed Prox None Installed Position CR 80 Magnetic TOF 99 min 99 max Current Value X BAUD Rate Settings Input Single Dual Card Sensor On Off Exception Feed On Off 19200 9600 Flipper Offset Level Encoder Angle 10 min 10 max Current Value X Report Supplies SUPPLIES REPORT Print Ribbon Show Error Count Show Card Count EXCEPTION LOG Type of Error Occurrences XX Example Wrong Print Ribbon Occurrences 2 Error Log End PRINT RIBBON Type XX Prints Remaining Not Available Part Number XX Lot Number Not Available
77. e 125 resin images 125 Resolving card feeding problem 66 67 69 Resume button 48 53 retries 148 RFID Tag 14 RGB 88 Ribbon Cards 8 108 Ribbon jammed 48 Ribbon panels 116 FARGO Electronics Inc Ribbon Sensor 48 52 184 Ribbon Sensor Array 33 Ribbon type 51 112 Ribbon Type setting 51 Ribbon wrinkle problems 79 80 RibbonTraq mark 48 52 RibbonTraq marks 184 Rotate Front 180 Degrees option 160 rotate front by 180 Degrees 118 rotates image 118 119 S safety issues 8 90 108 Save this Program to Disk 209 second K panel 116 Select Function 188 Select Function screen 187 Select Printer button 210 213 Select Test Image 188 Select Update File button 210 213 Sending Update to Printer dialog 210 212 213 Sensor 186 Sensor Location Voltage 185 Sensor Location and Voltages 184 Sensor Testing 184 Setup Printer 43 44 200 SETUP EXE file 208 Shift Data Left option 149 Show card count 207 Show card count 188 Show error count 206 Show the Error Count Tool 206 Slide Lock 22 Smart Encode Failed 15 Smart Setting 42 SmartGuard Access Card 161 SmartShield Area dropdown menu 161 software user s manual 41 special precautions 8 108 Split 1 Ribbon Panels 115 Split 1 Ribbon Panels 116 Split 1 Set Ribbon Panels 116 SS ES FS 151 Standard or Premium Resin or K 112 Start Sentinel 203 DTC500 Series Card Printer Encoders Troubl
78. e Rev 3 0 121 RESTRICTED USE ONLY FARGO Electronics Inc Using the Disable Printing option Use this option to disable the printing capabilities of the Printer yet still allow the Printer to encode cards Note This option is useful to encode or re encode cards without additional time effort or printing supplies Step Procedure 1 Select this option to ensure no print data will be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software Ribbon Type GCS Full Color Resin Black Overlay Color Matching None o Rezin Dither Optimized for Graphics Print Both Sides Buffer Single Card F Spiti Set of Ribbon Panels Link Card to Print Job Print Back Side Only Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 122 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Color tab Use this tab to adjust the color properties Step Procedure 1 Select the Algebraic Color Matching option see the Device options tab window shown below to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan see the Image Color tab window shown below In most cases the default settings of these options will suffice Continued on the next page Image Color MacneicEncedin
79. e always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 90 RESTRICTED USE ONLY FARGO Electronics Inc Loading the Overlaminate The loading process for both the Thermal Transfer Film and the PolyGuard overlaminate material is the same Refer to the following steps to load either type of overlaminate into the Printer A Danger Do not touch the metal lamination shield or the Lamination Roller when loading overlaminate You will burn yourself Step Procedure 1 Open the lamination module s Top Cover and Lamination Station 2 Remove the overlaminate from its packaging 3 The supply end of the overlaminate roll is the side containing the fresh unused portion of the overlaminate The take up end is the other side Continued on the next page Take Up Roll Supply Roll DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 91 RESTRICTED USE ONLY FARGO Electronics Inc Loading the Overlaminate continued Step Procedure 4 Place the supply end of the overlaminate roll in between the two black Lamination Drive Hubs Note The smaller Lamination Drive Hub closest to the front
80. e Flipper Table D850855 manually pull the card from the Flipper table Note There should be sufficient resistance to prevent the card from slipping from the Flipper table f If there is not sufficient resistance replace the U shaped spring on the back of the Flipper Table DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Card Hopper Jam Error Message Step Procedure 1 Clear any obstructions a Open the Input Hopper Door as shown below b Remove any cards from the Input Hopper c Ensure that there are no cards that are partially fed out of the Card Hopper 2 Verify the mechanical operation a Remove the Top Cover b Ensure that the guide belt for the Hopper Travel Assembly D850253 is intact and moves smoothly c Verify that the Hopper Travel Motor is properly meshed with the gear assembly DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY Resolving the Card Hopper Empty Error Message FARGO Electronics Inc Symptom The Hopper Empty error message is displayed on the LCD Step Procedure 1 Refill the hopper when convenient 2 Be sure to load cards with the mag stripe toward the rear of the Printer 3 Turn the Card Sensor off if it is determined that the Hopper s Card Sensor canno
81. e of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ASCII Offset f MULL f SPACE C ZERO DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 146 RESTRICTED USE ONLY FARGO Electronics Inc Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity LAL Generation Character Parity C NoLAC C No Parity f Even Parity C Even Parity C Odd Parity f Odd Parity DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 147 RESTRICTED USE ONLY FARGO Electronics Inc Usin
82. e the scroll buttons to scroll to the type of self test you would like the Printer to perform e Note the name of each self test indicates the Ribbon panels required in order for the self test to print e For example the Color Resin YMCK self test can be printed with either a YMCKO or YMCKOK full color print Ribbon Press the SELECT button to begin printing The self test print will begin as soon as the test image is processed DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 190 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Gray Align YMC DTC510 515 and Gray Align YMC K DTC520 525 Self Test Reviewing the Color Resin YMCK Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 191 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Card Count YMC Self Test Step Procedure 1 Use this card to view counts for Card Count CC and Pass Count PC e The Card Count is the total number of cards the Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single
83. ed data format 143 144 ISO option 141 ISO Standard Encoding Module 139 ISO Standard selections 147 ISO Track Locations 150 J jammed card 44 jewelry 70 JIS C 6220 Type II cards 139 JIS I option JIS I mode JIS I Magnetic Head 139 JIS II Standard Encoding Module 139 K K Panel Resin options 160 K Panel Resin tab 128 129 L Lamination Board 64 LCD 43 76 79 81 83 LCD display 43 148 LCD error 28 LCD Firmware 213 LCD Menu 187 LCD Menu and Selecting an Option 188 LCD On Line Menu Navigation 187 LCD panel 43 44 LCD Setting 41 42 less heat 125 less saturated resin images 125 Loading the Overlaminate 93 Low Coercivity 141 LRC Generation 147 LRC Generation Mode 147 M Mag Encode Failed 13 Magnetic Card Analyzer 202 Magnetic Encoder 28 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 217 RESTRICTED USE ONLY Magnetic encoding area of Printer 43 Magnetic Encoding tab 138 Magnetic Offset Setting 28 Magnetic Stripe 45 Magnetic Stripe Encoding Modules 139 Magnetic Stripe encoding process 138 Magnetic Stripe verification 148 Magnetic Test 43 Magnetic TOF 202 203 Magnetic TOF setting 202 Magnetic Track data 151 Magnetic Track options 143 144 Magnetic Track Selection 141 Magnetic Track Selection option 141 Main Board 28 Main Firmware 210 212 Main Firmware LCD Firmware 209 Main Firmware update 209 Main
84. ed track e Remember that each track must be customized independently of the other two tracks g DTC525 LC Card Printer Printing Preferences 2x Lamination Overlay Frnt Area K Panel Resin Card Device Options Image Color Magnetic Encoding Encoding Mode Weeritication f 50 JIS f Auto Eject 1st Error Manual Eject Each Error Fetries 2 Coercrvity f HighCo Low Co Magnetic Track Selection i Tacki Track Track 3 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 143 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic Track options Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these options do not need to be changed Magnetic Track Options Bit Density Character Size ASCII Offset 5 BPI 5 Bits f NULL 128 BPI 7 Bits SPACE f 210 BPI Bits ZERO DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 144 RESTRICTED USE ONLY FARGO Electronics Inc Using
85. ensor A000126 Resolving the Printer pausing between panels error Replacing the Printhead Assembly 850102 Removing the Original Printhead Assembly DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc Installing the New Printhead Assembly 62 Resolving the Printhead Temp Error Message 63 Resolving the Flipper Alignment Error Message 64 Replacing the Flipper Home Sensor 140407 65 Firmware Errors 66 Resolving an Upgrade Failed error 66 Resolving a Program Exception Error 69 Diagnosing the Image Problems 70 Resolving the Pixel failure problems 70 Resolving the Card surface debris problems 73 Resolving the incorrect Image Darkness problems 76 Resolving the Ribbon wrinkle problems 79 Resolving the excessive Resin Printing problems 81 Resolving the incomplete Resin Printing problems 83 Resolving the cut off or off center Card Image problems 85 Resolving the poor Image Quality problems 86 Printing a Test Image 87 Reviewing the Gray Align YMC K Self Test 87 Reviewing the Color Resin YMCK Self Test 88 Reviewing the Color Bars YMC Self Test 88 Reviewing the Card Count Self Test 89 Reviewing the Magnetic Test option 89 Card Lamination Module 90 Safety Messages review carefully 90 Loading the Overlaminate 91 Adjusting the Card Lamination Module 94
86. ent Knob clockwise Note This pushes the flattener Roller down to increase the reverse bending pressure For best results turn the knob one full rotation then print and laminate a test card Repeat this process as necessary 4 If the card is bowing downward the reverse bending pressure may be too great In this case rotate the adjustment knob counter clockwise Note Some card types have very low heat resistance and may not be acceptable for laminating Adjustment Knob DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 95 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Guide Rail If applying PolyGuard overlaminate you may find that the individual patch from the overlaminate roll may be off center when applied to a card Note Although the patch placement will vary slightly from card to card they should never hang over the edge of the card See the Using the Lamination tab only with Card Lamination Module procedure on page 174 To center the vertical placement of these patches across the card width a mechanical adjustment can be made If the PolyGuard patches are being applied too closely to or overlapping a card s top or bottom edge as the card travels through the Printer the laminator s Card Guide Rail should be adjusted Note This adjustment is described below Step Procedure 1 Open the lamination module s Top
87. er enter a positive number e To move the overlaminate more toward the card input side of the Printer enter a negative number Note The adjustment arrows point in the direction the patch will move on the card The maximum value for the Horizontal adjustment is 100 pixels 10 pixels about 03 8mm e To adjust the Vertical placement of the PolyGuard overlaminate see the Loading the Overlaminate procedure on page 91 Continued on the next page S DTC525 LC Card Printer Printing Preferences f x Card Device Options Image Color Magnetic Encoding Lamination Overlay Print Area E Panel Resin Lamination Position Horizontal E afl Direction Card Travels Through Printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 175 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Lamination Side Step Procedure 1 a Select the No Lamination option if you do not want to use the Printer s built in laminator b Select Laminate Front Side Laminate Back Side or Laminate Both Sides to specify the side s of the card to laminate Continued on the next page Lamination Side Lamination Type Fim Lamination Laminate Front Side Laminate Back Side A seconds inch Laminate Both Sides m Sensors Transfer Temperature 125 5 Centigrade Default DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 176
88. er life reliability printed card quality and durability you must use only FARGO Certified Supplies For this reason your FARGO warranty is void where not prohibited by law if you use non FARGO Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Card Flattener The Card Lamination Module provides an adjustable Card Flattener that allows you to fine tune the flatness of laminated cards This flattener works by reverse bending cards as they eject from the laminator while they are still warm In most cases card warpage is only a concern when laminating on a single side of card stock which has a PVC based core rather than a polyester based core Cards with a PVC based core are not as heat resistant and are not recommended for use when laminating By default the Card Flattener is configured at the factory to accommodate UltraCard III type card stock Note If you are experiencing an unacceptable amount of card warpage please refer to the following to adjust the Card Flattener Step Procedure 1 Open the Card Lamination Module 2 Remove the overlaminate material if installed Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 94 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Flattener continued Step Procedure 3 If laminated cards are bowing upward turn the Card Flattener Adjustm
89. eshooting Guide Rev 3 0 219 RESTRICTED USE ONLY Start Sentinel SS 151 202 Start Sentinel distance 202 Starting Selftest 15 static build up 23 Switch Box 66 67 System Control panel 19 System Upgrade 207 210 System Upgrade 188 T Tape Rollers 74 Test Image 191 Test Print option 169 172 Testing Memory 15 to Buffer to hold 120 121 total card area 132 Track Information 151 track number 1 2 or 3 151 Transfer Count 89 192 Transfer Platen Roller 72 75 Transfer Station 73 TrueType black text and TrueType barcodes 127 U Unable To Feed Card 15 unable to read encoded data 28 Undefined Area s K Panel Resin tab 130 Undefined Area s option 130 154 Unknown Ribbon Type 52 Update Failed 15 FARGO Electronics Inc Update file 209 Update Firmware Now 15 Upgrade Failed or Upgrade Firmware Now on 212 Upgrade Successful 213 y Verification 148 visible damage 70 W Windows 2000 XP 51 76 79 81 83 Windows 95 98 ME 51 76 79 81 83 Windows NT 4 0 51 76 79 81 83 wires not pinched 57 wrong Print Ribbon 15 51 X X and Y boxes 134 159 Y Yellow Y Magenta M Cyan C Ribbon panels 136 Yellow Magenta and Cyan 123 124 125 YMC YMCK or YMCKK print Ribbon 170 YMCK 112 YMCK YMCKK print Ribbons 116 YMCK or YMCKK print Ribbon 114 YMCKH 112 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 22
90. esolving the Card Feeding Errors Resolving the Card Jam on the Flipper Table Resolving the Card Hopper Jam Error Message Resolving the Card Hopper Empty Error Message Resolving the No Magnetic Encoder Error Message Resolving the No ENC Response Error Message Replacing the Main Board D850426 Reviewing the DTC500 Board Cable Connections Reference Replacing the Main Board D850427 Replacing the Main Board D850428 Replacing the Main Board D850429 Resolving the Failed Magnetic Encode Error Message Resolving the No Prox Encoder Error Message Resolving the No Smart Encoder Error Message Resolving the Failed Smart Encode Error Message Removing the Card Jam in the Printer s Magnetic Encoding Area Removing the Card Jam in the Printer s Smart Card Encoding Area Resolving the Printer not reading Encoded Magnetic Track Data Resolving the Magnetic Stripe Data being printed on a Card problem Resolving the Ribbon Alignment Error Message Replacing the Ribbon Sensor Array Assembly 840108 Resolving the Print Ribbon Error Message Resolving the Print Ribbon Out Error Message Resolving the Ribbon Jam Broke Error Message Resolving the Wrong Print Ribbon Error Message Resolving the Unknown Ribbon Type Error Message Resolving the Headlift Error Message Replacing the Headlift Motor A000124 Replacing the Headlift S
91. ew seconds and will both print and laminate the card DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 107 RESTRICTED USE ONLY FARGO Electronics Inc Printer Adjustments The purpose of this section is to provide the User with specific information on Printer adjustment procedures Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while
92. ful The program data is corrupt The Printer model does not correspond with the installed Firmware model number The revision number of the Firmware does not match on all system components See the Updating the Printer s Firmware procedure on page 209 Sensor Testing Step Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis to the correct pin on each connector See the Sensor Location and Voltages table on the next page b Block a slot Sensor with a card c Cover a reflective Sensor with a card 3 a Troubleshoot the Ribbon Sensor by using the RibbonTraq marks on the Ribbon and Film to cover the Ribbon and Film Sensors Note The numbers indicate the location on J16 as shown in the Sensor Location and Voltages table on the next page Open the upper module to find the Ribbon Sensor orientation Note The numbers indicate the location on J16 as shown in the Sensor Location and Voltages table on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 184 RESTRICTED USE ONLY Reviewing the Sensor Location and Voltages FARGO Electronics Inc Sensor Location Pin Low Range VDC High Range VDC Card Sensor J15 4 Unblocked 17 9 Blocked 3 0 3 3 near Cleaning Cart Cover Open J4 16 Unblocked 17 9 Blocked 3 0 3 3 Sensor plastic t
93. g verlas Print Area K Panel Flesin General Details Cola Management Card Device Options Er Oe ee oe Ribbon Type Kak Ful Color 2 Resin Black veray Coler Matehing algerie 0 SY Rasn Dither Optimized fer Graphics m Imaga Color Magnatic Eneedine SAAE K Panel Aasin Contrast Garena ti i i sS o Yellow Balance 25 x Magenta Hanee ad x Cyan Balarea P Bl x DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 123 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Color tab continued Step Procedure 2 Select the None or Monitor option see the Device options tab shown below to only display the Dye Sub Intensity and Resin Heat sliders 3 Control the overall darkness and lightness of the dye sub printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box e Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR e Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide only affects those images printed with Dye Sublimation Ribbon panels YMC Continued on the next page Image Coler Magnetic Encoding Ovelay lt Prirt Area k Pana Resin Gererl Detaile CoborManagemeni Cad Device Options Ribbon Type CETE Full Color Resin Bleck 0 veray Dye Su
94. g the Verification option Use the Verification option which instructs the Printer to verify that all magnetic data has been correctly encoded on each card Note with either of these options the number of verification retries can be specified A range of 1 to 5 retries is available Step Procedure 1 Select the Auto Eject 1st Error option which instructs the Printer to automatically eject a card containing magnetic data that cannot be verified Note This option is helpful since Magnetic Stripe verification can sometimes require more than a single pass e Manual Eject mode Only the first mistakenly verified card would be automatically ejected If a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject mode e Auto Eject option The Auto Eject option is the most direct means of dealing with mistakenly verified cards However it may be undesirable if batch printing since mistakenly verified blank cards are ejected into the same stack as verified printed cards OR Select the Manual Eject Each Error option so the Printer will signal an error on its LCD display stating that the magnetic data could not be verified Note When this occurs press the Cancel soft key to manually eject the mistakenly verified card 07 C528 LE Card Printer Printing Preferences ajaj Larinalion Ovela Frntawa KPanAen Cwd Dauler Options Image Colar Magnebe Encoc
95. g with the print Ribbon s resin black K panel as specified by each of the following options eF DTCS25 LC Cord Printer Printing Preferences Card Darica Opliars Image Celer aii Lamination Charley Pirk Area K Fanal Henn CRAD Cad Site Fiant C Back HEHE K HE EE a200 FA 7 eoc EY X T FHH pow aY FEE Sar ERE eel weiss EEE CEH Delve Ares ah Direetion Gard Travels Threugh Prabal Celts Piet Al Black wih E Farat Full Gard I Defined trels Undefined Area s TTT Titi fe Prin MG Under k C Pibtk Only cence Aap __ DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 127 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Full Card with the K Panel Resin tab Step Procedure 1 Select the Full Card option to print the resin black K panel for all black found within all areas of the image as shown below CR 80 Card Size Front C pan HH puo pm pumy c Defined Area x P M Direction Card Travels Through Printer gt BY Black With K Panel 0 0 epee Area s Undefined Area s f Print MC Under K C Print K Only DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 128 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Defined Area s with the K Panel Resin tab Step Procedure 1 Select the Defined Area s option to print the resin black K panel for all black found
96. h the Printer and b that the Printer is functioning properly Orientation Portrait Landscape Test Print Image Pasitian About DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 169 RESTRICTED USE ONLY FARGO Electronics Inc Clicking on the About button Click this About button to open a dialog containing the copyright and version information about this Printer driver software Orientation Portrait Landscape Copies 1 Es l a Test Print Image Postion Abou DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 170 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Position button Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure 1 Adjust the Image Position values by clicking on the Vertical and Horizontal adjustment arrows as shown below DICSZ5 LC Card Printer Printing Preference x Lamination Overlay Print Area E Panel Aesi card Device Options ImageCobr Magnetic Encoding mage Postion Imaga Position Vertical i Herlzortsl Af all i ee Direction Card Travas Through Pinter Cancel Help HEEL AT 2E Caples f al Test Print Image Position About DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 171 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Posi
97. he ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below 0 223 0 353 0 493 maca fox ay TRACK2 0 110 Ss TRACK3 0 110 Reviewing the Sample String e Sending Data to Track 1 1 JULIEANDERSON 1234567890 e Sending Data to Track 2 2 1234567890987654321 e Sending Data to Track 3 3 1234567890987654321 Track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1 A ASCII 32 95 78 See Reviewing the ASCII Code and Character Table on page 152 Track 2 ASCII 48 63 39 Track 3 ASCII 48 63 106 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 150 RESTRICTED USE ONLY FARGO Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer driver Specific characters must be added to the magnetic data to be encoded in order for the Printer driver to differentiate between Magnetic Track data and the rest of the printable objects Note These specify the data and the tracks to encode and mark the start and the stop of the data string e Automatic In some cases these specific characters are automatically added to the string of track data by ID software applications e Manual In mos
98. he Image Color tab procedure on page 123 a Open the Printer control panel from the computer e f using Windows 95 98 ME right click on the DTC500 Series Card Printer Encoderslcon and select Properties e If using Windows NT 4 0 right click on the DTC500 Series Card Printer Encodersand select Document Defaults e If using Windows 2000 XP right click on the DTC500 Series Card Printer Encodersand select Printing Preferences b Click on the Image Color tab e If the image is too light adjust the Dye Sub Intensity to a more positive value e If the Image is too dark adjust the Dye Sub Intensity to a more negative value OR Correct the Image Darkness in the LCD See the Adjusting the Image Darkness procedure on page 200 a Select Menu from the LCD b Select Setup Printer and then select Image Darkness e If the image is too light adjust the current value to a more positive number e If the Image is too dark adjust the current value to a more negative number Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 76 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the incorrect Image Darkness problems continued See previous procedure in this section Mike Berman sident 3057105 library Code 2499 554 Mike Berman Student 3957105 library Code 2439 554 a DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RES
99. he card is encoded with magnetic data by using a magnetic imager or developer solution Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group as shown on the next page a Open the program and type in 1 JULIEANDERSON 1234567890 b Select File gt Page Setup and click on the Printer button c Ensure that the DTC500 Series Card Printer Encodersis selected and click on OK Change all the margin settings to zero 0 and click on OK a Go to File on Menu Bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode it D A Caution Ensure that the Coercivity of the cards matches the setting in the driver Compare the settings for the card reader to the settings in the driver A Caution Ensure that the Magnetic Stripe on the card is free of scratches or voids DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 45 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Printer not reading Encoded Magnetic Track Data continued See the previous procedure in this section lien Foray a PRET dinua at a ak a J Ue tee mu id ba d baa bll hik M u i LU LLEN I rmn n iae neran ma y ahaa gu ep oa e adam apa a uuy Pate Size Bowe f uo Seli HI R ee Merge riches Portrait ee eee Landsca
100. ing Encoding Mode 1 ecticahon jo to eI Auto Eol tot Erol Manual Eject Each Eror Coggwily f HighCo Low Co eld E Lal Magnetic Tack Selection w Taaki Co Troa Ci Trask 3 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 148 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Shift Data Left Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers f DTC525 LC Card Printer Printing Preferences l ajx Lamination Overlay Print Arga K Panel Resin Card Device Options Image Coler Magnetic Encoding Encoding Mode Verification f iso JSI L Auto Ejecl 1st Errer Coers o HighCo C Low Co Manual Eject Each Error Retries 2 a Magnetic Track Selection Tacki Track 2 C Tracka Magnetic Track Options Bit Density Character Size JCII Offset 75 BPI C 5 Bils f NULL f 128 BPI te 7 Bile SPACE 210 BPI C 8 Bits C ZERO LAC Generation Character Parity C No LAC No Parity M Shift Data Lett Even Faty Even Parity Odd Parity Odd Parity Default DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 149 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing t
101. ing the Internal Card Guide continued Step Procedure 2 Slightly loosen the two screws which fasten the Internal Card Guide to the Printer s main chassis 3 Move the Internal Card Guide so there is a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated below When adjusting the Internal Card Guide be sure it always remains parallel to the Card Guide Rail and card edge 4 Always make very slight adjustments to the Internal Card Guide and run a test print after each adjustment until the optimum position is found Note Be sure the Internal Card Guide always remains parallel to the card path and that the screws loosened in Step 1 are retightened after each adjustment N o NES 010 25mm f space Internal Card Guide DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 101 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination Module The Card Lamination Module can be attached to select Printer models DTC525 only as a field upgradeable option This can typically be done in 20 minutes or less and with no other tools than a phillips screw driver Please refer to the following steps to attach this module This section applies only if you are installing the field upgradeab
102. inter Encoders Troubleshooting Guide Rev 3 0 118 RESTRICTED USE ONLY FARGO Electronics Inc Using the Rotate Back by 180 Degrees option DTC520 DTC525 only Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed Ribbon Type YRICEOR Full Color 2 Resin Black Overay Color Matching Nons o Resin Dither Optimized for Graphics M Print Both Sides Buffer Single Card Split 1 Set of Ribbon Panels l Link Card to Print Job Print Back Side Only Disable Printing M Rotate Front 180 Degrees IW Rotate Back 190 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 119 RESTRICTED USE ONLY FARGO Electronics Inc Using the Buffer Single Card option Use this option to force the Printer s memory to Buffer or to hold only one print job at a time Step Procedure 1 Select this option only when printing to multiple Printers sharing print jobs over a network which ensures that all Printers evenly share all print jobs OR Do not select this option and the Printer s memory will Buffer as many print jobs as possible until the Printer s memory is full Note This is ideal for most applications where Printers are not networked together Ribbon Type
103. it board Carefully cut these tie wraps using a wire cutter 12 Remove the Main Board A Caution When replacing the circuit board be sure all cables are carefully routed as not to bind with pulleys belts and any other moving parts 13 Once the new board is installed the Printer will have to be recalibrated and other presets will have to be entered from the front panel display e See the LCD On Line Menu Navigation instructions on page 187 e See the Reviewing the DTC500 Board Cable Connections Reference table on page 33 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 36 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850428 For Use with DTC510 DTC515 with Embedded Fonts and Barcodes Tools Required Phillips head Screwdriver Torx T10 Screwdriver Needle nose Pliers Wire Cutter Step Procedure A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges Open the Card Hopper Door before raising the cover 4 Pull back the plastic tabs at each of the four corners of the cover 5 Carefully lift the cover off of the Printer Remove the LCD interface cable D850481 at the Main Circuit Board c Disconnect the grounding ca
104. ks a Set these options back to the ISO standard settings once they have been changed by selecting the Default button for each of the separate tracks Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 141 RESTRICTED USE ONLY FARGO Electronics Inc Encoding the Mode Coercivity Magnetic Track Selection See the previous procedure in this section Encoding Mode Verification ie ISO JS f Auto Eject 1st Error 5 Manual Eject Each Error Coercrvity Retries gt f HighCo LowCo aa Magnetic Track Selection is Track 1 Track2 Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset C 75 BPI i 5 Bits NULL 128 BEI C T Bits SPACE 210 BPI 8 Bits i ZERO LAC Generation Character Parity NoLAC No Parity amp Even Parity Even Parity C Odd Parity Odd Parity Default Shift Data Left DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 142 RESTRICTED USE ONLY FARGO Electronics Inc Using the Magnetic Track Selection option Use these options to customize the ISO encoded data format for each of the Magnetic Stripe s three tracks Step Procedure 1 Specify which of the three 3 tracks to customize by selecting one of the three track options e After making the required selection the Magnetic Track options box displays the current set of customization options for the select
105. le Card Lamination Module onto a Printer Your Printer model must be capable of accepting this module as not all Printer models are compatible with this field upgradeable option If you have questions about compatibility please contact your authorized FARGO reseller Step Procedure 1 Remove the Card Lamination Module from its packaging 2 Disconnect the power cable from the Printer 3 Remove the Card Output Hopper from the Printer Note To do this pull out on the Securing Tab located on the bottom of the Printer and slide the Card Output Hopper completely out of the Printer Continued on the next page Securing Tab DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 102 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination Module continued Step Procedure 4 Set the Printer on the lamination module s Baseplate at an angle as shown Note This position will make it easier to connect the Power and Communication cables Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 103 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination Module continued Step Procedure Connect the lamination module s Power Cable to the Printer s Power Port Note both are labeled with a red Power label Push firmly to ensure both are sec
106. losest to the Exit Hopper f Press Select to save the new value DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 43 RESTRICTED USE ONLY FARGO Electronics Inc Removing the Card Jam in the Printer s Smart Card Encoding Area Symptom A card is jammed in the Smart Card encoding area of the Printer oa oO oo mh Step Procedure 1 Clear the jammed card a Open the Top Cover b Use the arrows on the LCD panel to move the card forward or backward to free the card 2 Inspect the Card Feed Roller Motor for proper operation a Leave the power ON and open the Top Lid and Printhead Arm b Press the FORWARD button to advance the card or the BACK button to reverse the card Note Use these buttons to move the card through the Printer 3 Adjust the Flipper Offset Select Menu on the LCD display Select Setup Printer Select Flipper Offset Select Encoder Angle Change the setting on small increments Note A negative adjustment will lower the side of the Flipper Table closest to the Exit Hopper Press Select to save the new value DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 44 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Printer not reading Encoded Magnetic Track Data Step Procedure 1 Verify that the cards are loaded properly with the Magnetic Stripe facing down and towards the back of the Printer Verify that t
107. move the back cover and locate the connector labeled J16 on the main board b Check the voltage for each of the five 5 Ribbon Sensors at their connection to the Main Board c Use a Multimeter to ground the negative lead to the chassis and put the positive lead on pins 3 5 7 9 and 11 of J16 on the main board d Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should be less than 1 VDC e Remove the RibbonTraq mark from the Ribbon Sensor Note The voltage should be greater than 4 VDC f Replace the Sensor if the voltages are incorrect See the Replacing the Ribbon Sensor Array Assembly 840108 procedure on the next page Install a new Ribbon and press the Resume button to continue if the Ribbon is out Clear the jam and reboot the Printer if the Ribbon is jammed Repair the Ribbon a Repair the Ribbon by taping it back on to the take up core if the Ribbon is broken b Press the Resume button to continue or Cancel to reset the Printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 48 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Ribbon Sensor Array Assembly 840108 Tools Required Phillips head Screwdriver Torx T10 Screwdriver Step Procedure AN Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it
108. n Roller as shown below Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean e Press the FORWARD and BACK buttons to move the Roller back and forth while cleaning Replace the printing supplies Close the Print and Transfer Stations after the Rollers are clean and completely dry DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 72 RESTRICTED USE ONLY Resolving the Card surface debris problems FARGO Electronics Inc Symptom Prints have spots white or colored voids and or dust on them as shown after Step 4 in this procedure Step Procedure 1 Be sure the cards are clean and stored in a dust free environment A Caution Cards with embedded contaminants in the surface should not be used 2 Clean the inside of the Printer a b C e Open the Top Cover and Printhead Arm Remove the print Ribbon from the Printer Use a can of compressed air to blow out all visible areas of the Printer interior Use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Remove any debris that may be inside A Caution Be extremely careful not to let any alcohol drip inside the Printer f g Re install the printing supplies Close the Top Cover and Printhead Arm DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 73 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Ca
109. nces ni 21x Lamination Overlay Print Area k Panel Resin Card Device Options Image Color Magnetic Encoding Ribbon Type f ACOs Full Color 2 Resin Black Overlay Color Matching JAleraic o Optimized for Graphics DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 114 RESTRICTED USE ONLY FARGO Electronics Inc Using the Print Both Sides option DTC520 DTC525 only Use this option to automatically print on both the front and backside of a card Step Procedure 1 Select this option in conjunction with any application program that supports a multiple page document duplex printing Note The program must be able to send down two or more separate pages to be printed within the same document Ribbon Type VMACINOIS Full Color 2 Resin Black Overlay Color Matching Nore si sSSY Fesin Dither Optimized tor Graphics W Print Both Sides Buffer Single Card Split 1 Set of Ribbon Panels F Link Card to Print Job Print Back Side Only l Disable Printing Rotate Front 180 Degrees Rotate Back 180 Degrees DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 115 RESTRICTED USE ONLY FARGO Electronics Inc Using the Split 1 Set of Ribbon Panels option DTC520 DTC525 only Use this option to provide the most economical means of printing a dual sided card since a single set of Ribbon panels is essentially split to print both the front
110. ned inside the Printer Note All DTC500 Series Printers are configured only for CR 80 size cards Do not change this setting 3 Press SAVE to save the value DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 201 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Magnetic TOF Use this setting to position the magnetic data at the correct distance from the leading edge of the card e The Magnetic TOF is the distance from the edge of the card to the Start Sentinel SS e The Start Sentinel marks the beginning of the encoded data Note According to the magnetic recording standard ISO 7811 the correct Start Sentinel distance is 0 293 inches 0 020 inches 7 44 mm 0 51 mm from the leading edge of the card Step Procedure 1 From the application program print and encode a test card Measure this distance by making the data visible using a magnetic viewer or developer solution Alternatively use a Magnetic Card Analyzer to measure the Start Sentinel distance Use a magnetic viewer or developer solution or spray to make the magnetic data visible in order to identify the Start Sentinel as the first set of magnetic lines or first one bit which are visibly closer together than the large number of evenly spaced lines or leading zero bits that fill the space to the edge of the card as shown on the next page Use a magnifying device with a built in measuring scale to measure
111. ng Guide Rev 3 0 21 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Card Feeding Errors continued Step Procedure 2 Ensure the Card Thickness Lever is set correctly as shown below a Press the Card Thickness Lever Lock and then push the Card Thickness Lever up or down to the appropriate setting b with any of the Card Thickness settings move the slide slightly toward a higher setting until the cards begin feeding if the Printer seems unable to feed cards at the selected setting c Move the slide slightly toward a lower setting if the Printer seems to double feed cards Note The card thickness slide is adjustable to accommodate card thickness variations that often occur even within standard card sizes DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 22 RESTRICTED USE ONLY Resolving the Card Feeding Errors continued FARGO Electronics Inc Step Procedure 3 a Check for static build up between cards Note Occasionally a static charge will build up between the surfaces of two or more cards causing them to stick together Reduce or eliminate this static charge by separating the cards manually before placing them in the input hopper Ensure that the cards are loaded properly in the Input Hopper a Load the cards into the Printer by inserting them straight into the hopper and setting them on the feed Roller
112. ng Patch Transher Temperature 125 5 Centigrade Default DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 177 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Lamination Type Step Procedure 1B Select the Overlay then Film Lamination option when using a Ribbon which provides a clear overlay panel The Ribbon types which do not provide an overlay panel or support overlay printing are the resin only Ribbons and the Full Color YMC YMCK and YMCKK Ribbons OR Select the 0 6 PolyGuard Lamination option or 1 0 PolyGuard Lamination option for either patch thickness Note These both offer equivalent protection but require different heat settings and lamination speeds e Select the appropriate option according to the thickness of the PolyGuard material you are using e Select the PolyGuard Alternating Patch option only if using PolyGuard material that has alternating patch configurations on the same roll e g full patch on the front of the card and half patch on the back Lr Caution with any of these PolyGuard options do not apply the Ribbon overlay O when laminating with PolyGuard OR Select the PolyGuard Alternating Patch option only if using PolyGuard material that has alternating patch configurations on the same roll e g full patch on the front of the card and half patch on the back Lamination Type Lamination Side Film Lamination Film Lamination
113. not using the SmartShield option or b if not printing the SmartShield image even if it is encoded on the SmartGuard Access Card Note 1 This is a convenient way of turning the SmartShield Security Feature ON or OFF Note 2 It is not possible to apply an overlay and a SmartShield image to the same side of a card SmatShield Area Ho Smarts hiel No SmartShield Aooly Soars hield DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 161 RESTRICTED USE ONLY FARGO Electronics Inc Using the Card tab Use this option to control specific Printer functions DTC525 LC Card Printer Printing Preferences mete Overlay lt Print Area K Fanal Aesir oc Device Options Image Color Magnetic Encoding Card Size i inches C mm Pint Width 2 114 Print Length 3 362 Card Hopper Selection First Available a Orientation Portrait Landscape Copies Test Print Image Position About DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 162 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Card Size Select either the CR 80 or CR 79 for the appropriate card size option from the two 2 standard card sizes e When designing a card format always set the card size or page size within the card design program to the exact Print Length and Width dimensions listed in the Printer driver e The dimensions of the total print area fo
114. ntinued Step Procedure 5 If the PolyGuard patch is being placed more toward a card s bottom edge as shown move the Card Guide Rail slightly toward the front of the Printer opposite the direction you would like the patch to move 6 Always make very slight adjustments to the Card Guide Rail and run a test print after each adjustment until the optimum patch position is found Note Be sure the Card Guide Rail always remains parallel to the card path and that the screws loosened in step 1 are retightened after each adjustment Continued on the next page Top Edge Bottom Edge DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 98 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Card Guide Rail continued Step Procedure 7 Once the adjustment is complete be sure that the card is not binding between the Card Guide Rail and the Internal Card Guide Note Depending upon how much you adjusted the Card Guide Rail you may also need to adjust the Internal Card Guide When both are adjusted properly there should be a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated here If necessary adjust the Internal Card Guide as described in the remainder of this section RY 010 7 25mm space Internal Card Guide
115. nued Step Procedure 5 Return all options to their factory settings by clicking on the Default button DTC525 LC Card Printer Printing Preferences 4 21x Lamination Overlay Print Area E Panel Resin Card Device Options Image Color Magnetic Encoding Contrast D Gamma j Yellow Balance 25 Magenta Balance at Z Cuan Balance J AL 2g Dye Sub Intensity Ox tM I I i I i I i I 1 i I Resin Heat K Ox DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 126 RESTRICTED USE ONLY FARGO Electronics Inc Using the K Panel Resin tab Use this tab to adjust the Print All Black with K Panel options and the Defined Areas Use this tab to control where the resin black K panel of a full color Ribbon is printed e Resin black text is desirable due to its sharp saturated color and resin black barcodes are required to ensure readability when scanned by an infrared barcode reader Note The Printer driver will automatically print all TrueType black text and TrueType barcodes only with the resin black K panel of the print Ribbon by default e f printing black text or barcodes that are not TrueType fonts or black graphics select one of the three options listed under Print All Black with K Panel See the Selecting the Full Card with the K Panel Resin tab procedure on the next page Note The Printer driver will print areas of the image where it finds black colorin
116. odule continued Step Procedure 10 While being careful not to scratch the plastic cover remove the FARGO DTC525 model number label from the front of the Printer and replace it with the included FARGO DTC525 LC model number label Note This is important so users know the exact Printer model when ordering supplies when calling for technical assistance or when downloading Printer Driver Firmware Updates 11 If you have not already done so install the LC version of your Printer model s Printer Drive e For lamination related Printer Driver options see the Using the Lamination tab only with Card Lamination Module on page 174 e For overlaminate information see the Loading the Overlaminate on page 91 The packaging for the Card Lamination Module has been designed to accommodate shipping either the lamination module only or the fully assembled Printer with lamination module After assembling the complete Printer lamination system please re use the lamination module packaging when transporting the unit 12 Once all print supplies are installed run a test print to make sure installation was successful e You must have PolyGuard overlaminate and a full color print Ribbon installed to print this test image e To test go to the Printer s LCD display and select MENU PRINT TEST IMAGE and run the lamination Self Test named Color Resin YMCK L e The test image will begin printing after a f
117. op Encoding TOF J29 4 Unblocked 17 9 Blocked 3 0 3 3 Platen Home Flipper Table J15 8 Unblocked 17 9 Blocked 3 0 3 3 Card Sensor Flipper Table J7 4 Covered lt 9 Uncovered 3 0 3 3 Sensor Hopper Lift J4 12 Unblocked 17 9 Blocked 3 0 3 3 Sensor Dual Hopper J32 4 Unblocked 17 9 Blocked 3 0 3 3 Position Printhead lift J6 8 Unblocked 17 9 Blocked 3 0 3 3 Sensor Magnetic Card J7 8 Covered lt 9 Uncovered 3 0 3 3 Sensor Bypass J4 4 Covered lt 9 Uncovered 3 0 3 3 Feed Hopper Card Sensor Hopper Door J4 8 Unblocked 17 9 Blocked 3 0 3 3 Sensor not used Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 185 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Sensor Location and Voltages continued Sensor Location Pin Low Range VDC High Range VDC Print Station J6 4 Unblocked 17 9 Blocked 3 0 3 3 Open Sensor Print TOF Sensor J31 4 Unblocked 17 9 Blocked 3 0 3 3 Ribbon Encoder J6 12 Unblocked 17 9 Blocked 3 0 3 3 Ribbon Sensor J16 3 Covered lt 0 9 Uncovered 3 5 5 0 5 Ribbon Sensor J16 5 Covered lt 0 9 Uncovered 3 5 5 0 4 Ribbon Sensor J16 11 Covered lt 0 9 Uncovered 3 5 5 0 3 Ribbon Sensor J16 7 Covered lt 0 9 Uncovered 3 5 5 0 2 Ribbon Sensor J16 9 Covered lt 0 9 Uncovered 3 5 5 0 1 Revie
118. open during printing Close the Station and press the Printer s RESUME button to continue or CANCEL to reset the Printer Print Timeout Indicates that the Printer was unable to complete the print process See Communications Errors on page 16 Printhead Temp Indicates that the Printhead Temperature Regulator is not functioning properly See Resolving the Printhead Temp Error Message on page 58 Program Indicates that the system See the Updating the Printer s Exception Firmware has detected an Firmware procedure on page 209 error while attempting to process the current print job RAM Memory Indicates that the Printer s See Resolving the DRAM Memory Error Memory Module is bad or Error on page 182 not installed properly Ribbon Jam The print Ribbon is either See Resolving the Ribbon Jam Broken jammed or broken Broke Error Message on page 50 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 14 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution Smart Encode Failed The card s smart chip was not encoded properly See Resolving the Failed Smart Encode Error Message on page 42 Starting Self test The self test print is preparing to print See the Printing the Self test procedure on page 190 Testing Memory The Printer s memory is being
119. or 33 Flipper Table Home Sensor 64 Flipper Table Tension Spring 25 For Overlay Only 155 For Print and Overlay 155 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 216 RESTRICTED USE ONLY For Print Only No Overlay 155 formatting magnetic string 47 FPGA 11 FPGA error 183 FPGA Load Fail 11 FPGA Timeout 11 Full Card option 128 154 G Gray Align YMC 200 Gray Align YMC DTC510 515 and Gray Align YMC K DTC520 525 191 Gray Align YMCK 87 H H 1 or H 2 softkey buttons 165 hard drive space adequate or inadequate 20 Head Lift 11 Head Resistance Error 12 Head Voltage Error 12 Headlift Motor 33 53 Headlift Motor A000124 54 Headlift Sensor A000126 55 56 High Coercivity 141 High Coercivity Magnetic Stripes 139 High Coercivity UltraCards 141 high resolution 24 bit color images 86 Hopper 1 165 Hopper 1 Empty 12 Hopper 2 165 Hopper 2 Empty 12 Hopper Lift 23 Hopper Settings 204 Hopper Travel Assembly 26 Hopper Travel Motor 26 I ID software applications 151 I EEE 1284 compliant cable 16 Image Color tab 79 81 83 113 124 126 Image Darkness 76 200 Image Position controls 171 inadequate data cable 16 incorrect image darkness problems 76 Input Hopper 23 FARGO Electronics Inc Input Hopper Door 26 42 interface cable 210 Interpreting LCD display Messages 206 Invalid Print Ribbon 12 ISO 7811 2 Magnetic Stripe 150 ISO encod
120. ote The value on the display will change at 50 ohm increments Adjust the value as closely as possible 7 When the Current Value is set press the Select button then the Exit button to return to the main display 8 Print a test card by selecting MENU from the front display panel then selecting Print Test Image and then selecting Gray Align YMC K See the Printing the Self test on page 190 Note This confirms that the new Printhead Assembly is functioning properly If the test print looks good and is consistent with the overall position of the test print printed with the old Printhead the Printhead installation is complete DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 62 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Printhead Temp Error Message Symptom The Printhead Temperature Regulator is not functioning properly Step Procedure 1 Reboot the Printer e If the problem persists remove the Printhead and ensure that the Printhead Cables are seated properly See the Replacing the Printhead Components procedure on page 58 e Remove the back cover as needed to verify the Printhead Cable connection to the Main Print Board See the Replacing the Main Board procedure on page 29 Replace the Printhead if after checking the Printhead Cable connection at both the Printhead and the Main Print Board the error is still displayed on startup See the Replacing
121. ough printer Front of Printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 173 RESTRICTED USE ONLY FARGO Electronics Inc Using the Lamination tab only with Card Lamination Module Use this option to control specific Printer functions The Lamination Tab appears only if the Printer is equipped with the Card Lamination Module These options allow you to control the Printer s lamination process SF OTCS25 LC Card Printer Printing Preferences Cad Davies Options Imaga Cala Magnetic E rending Lamination Ovela PrniArea K Paral Resin Lerinathn Poskor H Horizonial p 1 Direction Card Travels Though Printer Leminatian Elie Lamination Type Ho Larinalice Fitts Larinalien Tiger Cael Tine de ploii eh 7 Serene Tiatzler Tamperabira 125 5 Carhgade Datani Cancel pal Hulp DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 174 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Lamination Position Step Procedure 1 The Lamination Position control allows you to adjust the horizontal position of the PolyGuard overlaminate This control functions in the exact same fashion as the Image Position controls except only the horizontal position of the overlaminate requires adjustment e To adjust the lamination position click on the Horizontal adjustment arrows e To move the overlaminate more toward the Card output side of the Print
122. pe Top fi Boitem P DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 46 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Magnetic Stripe Data being printed on a Card problem Step Procedure 1 Confirm that the application is formatting the magnetic string correctly See the Sending the Track Information procedure on page 151 2 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group See previous page for display a Open the program and type 1 JULIEANDERSON 1234567890 b Select File gt Page Setup and click on the Printer button c Ensure that the DTC500 Series Card Printer Encodersis selected and click OK d Change all the margin settings to zero 0 and click OK e Go to File on Menu Bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode it DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 47 RESTRICTED USE ONLY FARGO Electronics Inc Printing Process Errors Resolving the Ribbon Alignment Error Message Step Procedure 1 Check that the Ribbon is loaded properly and completely seated on the hubs 2 Check that the marks on the Ribbon are complete Check the Motor operation to ensure that the Ribbon moves in both Forward and Backward directions on Power Up Test the Ribbon Sensor a Re
123. per to the next See Resolving the Card Hopper Jam Error Message on page 26 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 9 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution Card Jam Indicates that a card is See Card Feeding Errors on page 21 jammed in the Print Station or card flipping area of the Printer Card Jam Flipper Indicates that a card is jammed in the card flipping area of the Printer See Resolving cards jamming on the Flipper table on page 24 Card Jam Print Indicates that a card is jammed in the Print Station of the Printer See Card Feeding Errors on page 21 Card Jam Mag Indicates that a card is jammed in the magnetic encoding area of the Printer See Removing the Card jam in the Printer s Magnetic Encoding Area on page 43 Card Jam Smart Indicates that a card is jammed in the Smart Card encoding area of the Printer See Removing the Card jam in the Printer s Smart Card Encoding Area on page 44 Data Input Indicates that the print data sent to the Printer is corrupt or has been interrupted See Resolving the Communication Errors on page 16 Data Timeout Indicates that the print data sent to the Printer is corrupt or has been interrupted See Resolving the Communication Errors on page 16
124. pheral once it is determined that the cause of the interference is not the Switch Box or the peripheral d Alternative Add a second Parallel Port into the computer if a second Printer is required Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 17 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Communication Errors continued Step Procedure 5 Determine the nature of the problem with printing from the application a Print a self test from the Printer to ensure that the Printer itself is functioning properly See the Printing the Self test on page 190 b Print the Windows test page that is located in the General tab of the driver c Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group via Start gt Programs gt Accessories gt WordPad Follow this procedure e Open the program and type This is a Test e Select File gt Page Setup and click on the Printer button e Ensure that the DTC500 Series Card Printer Encodersis selected and click OK e Change all the margin settings to zero 0 and click OK e Select File gt Print on the Menu Bar e Goto File on Menu Bar and select Print Continued on the next page General D taik Color Management Cad Device Optiars i DTC5S0_525 Card Printer ornrrs rit l Sec sehr page incre z Browse Piit Lest
125. pper 2 even if Hopper 1 H 1 is selected on the LCD This is because the print job was sent with Hopper 2 selected from the Printer driver Steps Procedure 1 Select First Available for these purposes e To print from the hopper currently selected as indicated on the Printer s LCD e To automatically switch via the Printer to the other hopper once the current hopper runs out of cards Note In most cases this option is used when both hoppers are loaded with the same type of cards such as in higher volume batch printing applications e To manually designate the hopper just prior to each specific print job by pressing the H 1 or H 2 softkey buttons OR Select Hopper 1 to print only from Hopper 1 e Select this option and the hopper will not automatically switch to the other hopper when running out of cards in Hopper 1 e Use this option when two different types of cards are loaded separately into each hopper in order to print onto only one of those specific cards e g Mag stripe cards in Hopper 1 versus non stripe cards in Hopper 2 OR Select Hopper 2 to print only from Hopper 2 in this same fashion DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 165 RESTRICTED USE ONLY FARGO Electronics Inc Using the Card Hopper Selection DTC515 DTC525 only option cont See the previous procedure in this section First Available ie First Available enl Hopper 2 DTC500
126. priate scroll button and press SELECT to save the value Continued on the next page Alignment Arrows EOF Trailing Edge of Card TOF Leading Edge of Card DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 194 RESTRICTED USE ONLY FARGO Electronics Inc Preparing to Adjust the Print TOF and Print EOF Step Procedure 1 Before starting the alignment procedures you must first establish a baseline from which to start your adjustments To do this select MENU Setup Printer and set these starting parameters in each of the following Setup Printer options Print TOF 30 and Print EOF 30 Setting the Print TOF Use this procedure to position the printed image correctly on the leading edge of the card Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Printer and Print TOF 3 Record the Print TOF value on the test card you just printed 4 Examine the test card Note When centered properly the Alignment Arrows should appear just at the edge of the card s leading edge If your test card does not look like the sample shown below go to Step 5 to adjust the Print TOF TOF EOF Leading Edge Trailing Edge of Gard of Gard Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 195 RESTRICTED USE ONLY FARGO Electronics Inc Setting
127. r ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 lt 84 T 37 61 85 U 38 amp 62 gt 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 i 68 D 92 45 69 E 93 46 70 F 94 A 47 71 G 95 7 48 0 72 H 49 1 73 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 152 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area tab Use this option to control how the Overlay O Panel and or the print area will appear on a card Note This option is helpful if to omit the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card Continued on the next page a Magnelle Essoding K Panel Resin aP DTCS25 LC Card Printer Printing Preferences Card Lamination CRAI Card Size te Fiant C Back Eier i a x fi 4 ab Direclion Card Travels Through Printer rater Cseri Print Anen Smat hiid Aiga Ful Card No Smarts hie For Punt and Oveilay f Por Oyveday Oriy C For Pint Only Wo Overday 0 0 Cancel MIY Help DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 153 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area dropdown menu Step Procedure
128. r each card size will appear in the Print Width and Print Length boxes Step Procedure 1 Select CR 80 to print onto standard credit card sized cards OR Select CR 79 to print onto slightly smaller CR 79 sized cards 3 303 L x 2 051W 83 9mmL x 52 14mmVW e The CR 79 card adhesive backed card is used in applications where they are printed and applied to thicker proximity cards e Make a simple card size adjustment to the Printer s Card Thickness Adjustment Lever if printing with CR 79 sized cards to decrease the accepted card thickness 2 Select either the inches or mm radio button as needed Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 163 RESTRICTED USE ONLY FARGO Electronics Inc Selecting the Card Size continued See the previous procedure in this section Card Size eal inches m CR B0 Int Length 85 4 C mm Print width 2 114 Print Length 3 362 inches Print Width 53 7 Print Length 85 4 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc Using the Card Hopper Selection DTC515 DTC525 only option This option only applies if using the DTC515 or DTC525 Card Printer models that provide a dual stack 200 card capacity Card Input Hopper Note The Printer driver always overrides the LCD based hopper selection For example the Printer will print from Ho
129. r has See Resolving the No Smart Encoder Encoder received encoding data but Error Message on page 42 the Printer is not configured with this Encoder type Pause Indicates the Printer is Press the Printer s RESUME button to paused continue or CANCEL to clear all pending print jobs and reset the Printer Please Clean Printer This message appears every 3 000 prints to remind you to perform the recommended Printer maintenance See the Cleaning the Printer procedure on page 174 Please Remove Card Indicates that the card is jammed in the Print Station or card flipping area of the Printer See Card Feeding Errors on page 21 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 13 RESTRICTED USE ONLY FARGO Electronics Inc Troubleshooting the LCD Messages continued Message Cause Solution Print Data Indicates that the print data sent to the Printer is corrupt or has been interrupted See Communications Errors on page 16 Print Ribbon Low Indicates that the print Ribbon will soon run out If printing a large number of cards replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon Print Ribbon Out Indicates that the print Ribbon has run out Install a new Ribbon and press RESUME to continue Print Station Open Indicates that the Print Station is
130. r or with a digital camera A Caution If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below Good Bad DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 86 RESTRICTED USE ONLY FARGO Electronics Inc Printing a Test Image Step Procedure 1 Choose Print Test Image to select a preset test image Note These images help to determine if the Printer is functioning properly 2 Scroll to the desired test image from the Select Test Image options and press the Select button Reviewing the Gray Align YMC K Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that the Printer is working properly Note The image consists of sixteen 16 gray scale boxes and alignment arrows Adjust the Image Placement Note The gray boxes are composed from a composite of YMC color panels T DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 87 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Color Resin YMCK Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Reviewing
131. rd surface debris problems continued Step Procedure 3 Replace the Cleaning Tape a Open the Printer s Top Cover b Pull the Cleaning Cartridge out of the Printer c Open the Cleaning Cartridge by pressing on the release tab of the clear Cleaning Cartridge Cover and pulling the cover up d Pull up on the used cleaning tape and lift it and the two Tape Rollers out of the Cartridge Note The Cleaning Roller can stay within the Cartridge e Insert the two Tape Rollers into the new Cleaning Tape loop f Place the Tape Rollers and the new tape back into the cartridge A Caution Be sure to orient the new tape loop so that it extends over the Cleaning Roller once it is installed g Place the Roller closest to the cartridge s handle h Press the second Roller into place i Set the clear Cleaning Cartridge Cover back into place A Caution Be sure the tabs on the cover are seated properly into the slots on the cartridge as shown below j When in place press down on the top of the cover until it snaps shut k Pull on the tape loop s tab to remove the backing from the tape l Insert the Cleaning Cartridge back into the Printer A Caution Be sure to push down on the cartridge until it clicks into place If the cartridge is not inserted properly the Printer will not feed cards DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 74 RESTRICTED USE ONLY FARGO Electronics Inc
132. re update to printer Check LCD for status of update Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 211 RESTRICTED USE ONLY FARGO Electronics Inc Updating the Main Firmware continued Step Procedure 8 Wait The Firmware update will now take a few minutes Check the Printer s LCD for the status Note When the update is complete the LCD will indicate if the update was successful 9 If the Upgrade Successful is displayed click on Exit on the Sending Update to Printer dialog screen 10 Press the Printer s Exit button 11 When prompted turn the Printer power OFF for a few seconds and then back ON to complete the update process Note As the Printer restarts the new Firmware version appears on the LCD 12 a If the upgrade was not successful the LCD will either display Upgrade Failed or Upgrade Firmware Now on boot up b If this message is received try updating the Firmware again DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 212 RESTRICTED USE ONLY FARGO Electronics Inc Updating the LCD Firmware Step Procedure 1 Make sure the Printer is powered ON connected to the PC and in its READY mode 2 From the Firmware Updater program click on the Select Update File button 3 Go to the folder already saved in the update file select it and click Open Note The file name
133. rease the Print EOF value to move the printed image more toward the leading edge of the card b Increase the Print EOF value to move the printed image more toward the trailing edge of the card e The numbers being entered for the settings are in 2 pixels e The number of pixels is equal to the measurement in inches times 600 or the measurement in mm times 23 6 For example 0 100 inches or 2 54mm equals 60 increments on the LCD 6 Press SELECT to save the value Print a test card as described in step 1 7 Repeat Steps 1 to 6 above until the Test Image is correctly positioned or Ribbon wrinkle is alleviated Alignment Arrows TOF EOF Leading Edge Trailing Edge of Gard of Gard DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 197 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting the Ribbon Tension Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Printer and Ribbon Tension 3 Record the Ribbon Tension value on the test card you just printed 4 Examine the test card Note When centered properly the Alignment Arrows should appear just at the edge of the card s Trailing edge If the test card does not look like the sample shown below go to step 5 to adjust the Ribbon Tension Alignment Arrows TOF Leading Edge of Card EOF Trailing Edge of Card gt gt DT
134. rid is first activated a small black square will appear at its e default size of 2 x 2 5mm x 5mm e default location in the lower left hand corner 0 0 Note This square represents the first defined area DTC525 LC Card Printer Printing Preferences x Card Device Options Image Color Magnetic Encoding Lamination Overlay Print Area K Panel Resin CR B0 Card Size f Front Back a DEET 0 580 EJ hina dy Y Lb E3 Eu 0 400 r L inches C mm 0 0 LCCC CEOE Defined Area uer 4h Direction Card Travels Through Printer Delete F DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 131 RESTRICTED USE ONLY FARGO Electronics Inc Measuring the Total Card area Step Procedure 1 Determine the area of the card to define Note This area is indicated by the dashed outline as shown below The easiest way to determine the size of this area is to actually print a card and look at it in the same orientation as when it exits the Printer Measure the total area and enter those dimensions into the Dimension boxes Note The minimum size for an area is 2 x 2 5mm x 5mm See the next page Identification Card Karen Atkins Access Level 2 ID 1234478 172355 1 2 1 8 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 132 RESTRICTED USE ONLY FARGO Electronics Inc Meas
135. rinter s Firmware on page 209 3 Replace the Main Board See the Replacing the Main Board procedure on page 29 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 69 RESTRICTED USE ONLY FARGO Electronics Inc Diagnosing the Image Problems Resolving the Pixel failure problems Symptom A thin line or scratch travels the entire length of the card Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead a Remove watches rings bracelets and other jewelry b Open the Top Cover and Printhead Arm c Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe back and forth across the surface of the Printhead d Close the Top Cover and Printhead Arm once the Printhead is completely dry Mike Berman Student 3957105 Libro y Code 2439 554 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Pixel failure problems continued Step Procedure 4 Replace the Cleaning Tape a b C Open the Printer s Top Cover Pull the Cleaning Cartridge out of the Printer Open the Cleaning Cartridge by pressing on the release tab of the clear Cleaning Cartridge Cover and pulling the cover up Pull up on the used cleaning tape and lift it and the
136. rslcon and select Properties e If using Windows NT 4 0 right click on the DTC500 Series Card Printer Encodersand select Document Defaults e If using Windows 2000 XP right click on the DTC500 Series Card Printer Encodersand select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more negative value in increments of 5 OR Correct the Image Darkness in the LCD See the Adjusting the Image Darkness procedure on page 200 See the next page a Select Menu from the LCD b Select Setup Printer and then select Image Darkness c Adjust the current value to a more negative number in increments of 2 Text NAM DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 81 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the excessive Resin Printing problems continued See the previous procedure in this section BDTC520_ 525 Card Printer Properties H E General Details Color Management Card Device Options Image Color Magnetic Encoding Overlay Print Area K Panel Resin Contrazt O l 1 I 1 1 I 1 I 1 1 I we ce gets nee cubs Suter ececereurecacecvewss ectevedecnshencscrdevs cece vecreecerse Gamma 0 Yelow Balance ea ee oe Magenta Balance Cyan Balance PO Dye Sub Intensity O PMC I I I I I I I I I I I DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 82 RESTRICTED
137. rsonnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 8 RESTRICTED USE ONLY FARGO Electronics Inc General Troubleshooting IMPORTANT FARGO Card Printers require highly specialized print Ribbons to function properly To maximize Printer life reliability printed card quality and durability you must use only FARGO Certified Supplies For this reason yo
138. rtified company at this time e ANSI ISO ASQ Q9001 2000 American National Standard sub title Quality Management Systems Requirements published by the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document should be forwarded to FARGO Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 2 RESTRICTED USE ONLY FARGO Electronics Inc Table of Contents DTCS500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 Safety Messages review carefully General Troubleshooting Reviewing the LCD display and LED light Card Feeding Errors Encoding Errors Replacing the Main Board Printing Process Errors Replacing the Printhead Components Troubleshooting the LCD Messages Communications Errors Resolving the Communication Errors R
139. s it is absolutely necessary A Caution 3 If you do need to change these settings it is important to note that the factory settings for each specific Printer are recorded on a label on the bottom of the Printer Refer to this label if you ever need to reset the Printer settings back to the factory defaults Use this option to change the Printer s internal settings for controlling the procedures in this section DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 193 RESTRICTED USE ONLY FARGO Electronics Inc Print TOF and Print EOF Alignment Procedures The Print TOF and Print EOF procedures must be performed as a single alignment process The goal of these procedures is to align the printed image to precisely line up with the edges of the card as shown below Notice that when aligned properly the test print s Alignment Arrows will fall just inside the edges of the card This information pertains to the two procedures on the next page Alignment Test Image The alignment test image is designed for setting these parameters Be sure to run this test after each adjustment Run the Alignment Test Image by selecting the following options MENU Print Test Image and Gray Align YMC DTC510 515 or Gray Align YMC K DTC520 525 Value and Settings Changes Change the settings in the procedures below by choosing the following options MENU Setup Printer and the parameter to be changed Change the value by pressing the appro
140. s tab procedure on page 111 c Verify that the Ribbon Type setting that is listed matches the Ribbon that is installed in the Printer Note It may be possible to have Driver settings that are different from those found in the Printer control panel within the application d Check any page setup functions in the software to verify that the Ribbon type matches DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 51 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Unknown Ribbon Type Error Message Symptom The Printer is unable to determine the type of Ribbon installed Step Procedure 1 Verify the Ribbon type a Ensure that the print Ribbon installed in the Printer is a DTC Ribbon Note Although similar in appearance an HDP Ribbon installed in a DTC Printer will produce an Unknown Ribbon Type error message 2 Test the Ribbon Sensor 840108 a Remove the back cover and locate the connector labeled J16 on the main board Check the voltage for each of the five 5 Ribbon Sensors at their connection to the main board Use a Multimeter to ground the negative lead to the chassis and put the positive lead on pins 3 5 7 9 and 11 of J16 on the main board Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should be less than 1 VDC Remove the RibbonTraq mark from the Ribbon Sensor Note The voltage should be greater than 4 VDC Replace the Sensor if
141. sing a wire cutter 12 Remove the Main Board A Caution When replacing the circuit board be sure all cables are carefully routed as not to bind with pulleys belts and any other moving parts 13 Once the new board is installed the Printer will have to be recalibrated and other presets will have to be entered from the front panel display e See the LCD On Line Menu Navigation instructions on page 187 e See the Reviewing the DTC500 Board Cable Connections Reference table on page 33 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 38 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850429 For Use with DTC520 DTC525 with Embedded Fonts and Barcodes Tools Required Phillips head Screwdriver Torx T10 Screwdriver Needle nose Pliers Wire Cutter Step Procedure A Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 a Use the Phillips head Screwdriver to remove the two screws 130939 located near the hinges b Open the Card Hopper Door before raising the cover 4 Pull back the plastic tabs at each of the four corners of the cover 5 Carefully lift the cover off of the Printer Remove the LCD interface cable D850481 at the main circuit board and disconnect the grounding cable at the power supply casing 6 a
142. t and click Open Note The file name location and version will appear in the Firmware Updater window as shown on the next page 3 Click the Select Printer button and select the specific FARGO Printer model click OK 4 At this time the Printer must be prepared to receive the Firmware update file a Ensure the Printer is powered ON and in its READY mode b Press the Printer s MENU button 5 a Use the scroll buttons to scroll down to the System Upgrade option and press SELECT b When the Printer asks if you would like to continue press YES 6 a Wait while the Printer restarts into the System Upgrade mode b Verify that the interface cable is securely connected to both the Printer and the computer and press the START button e The Printer will wait up to 60 seconds to receive the Firmware update before timing out e The clock will be indicated on the LCD display 7 From the Firmware Updater software click the Send Update button to bring up the Sending Update to Printer dialog as shown on the next page Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 210 RESTRICTED USE ONLY FARGO Electronics Inc Updating the Main Firmware continued See the previous procedure in this section FARGO EErEE rrr tert etter Select Update Fi Update File Version 1 0 37 2405 00 Select Printer send Update w Sending Update to Printer x A A Sending firmwa
143. t Ribbon replacement 50 Print Station 70 Print Test Image 43 87 Print Test Image Setup Printer Show error count Show card count and System Upgrade 188 Print Timeout 14 Print YMC Under K Print K Only options 136 Print YMC Under K and Print K Only options 136 printed text and barcodes 136 Printer cannot align Flipper 64 Printer cannot read encoded data 45 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 218 RESTRICTED USE ONLY Printer Cleaning Kit 70 72 Printer mat 57 Printer pausing between panels 57 Printer s Firmware 209 Printer s memory full 120 121 Printer s memory to Buffer 121 Printhead Cables 63 Printhead Fan 57 Printhead NO raise lower 53 Printhead Resistance 198 199 Printhead Temp 14 Printhead temperature malfunctioning 63 Printhead Temperature Regulator 63 Printing a Test Image 87 Printing Process Errors 48 50 Program Exception 14 Prox Setting 41 R RAM Memory Error 14 182 Receiving encoding data 28 recorded magnetic data 149 Regulator 57 removable Memory Module SIMM 182 Repair by taping Ribbon 48 Replacing Headlift Sensor Assembly 53 Replacing Main Board 23 28 63 69 181 182 183 Replacing the Headlift Motor Assembly 53 Replacing the Main Board D850426 30 Replacing the Main Board D850426 32 Report Supplies 206 reseat cable 57 resin black K panel 129 130 131 resin Dither 114 Resin Heat slid
144. t cases the User must manually add these characters to the string of Magnetic Track data Note If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data to be encoded e Start Sentinel and End Sentinel The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES Note The characters or data in between the SS and ES can include all of the valid characters specific to each track e Maximum Character Capacity The number of these characters however is limited by each track s maximum character capacity e Field Separator When segmenting track data the appropriate Field Separator FS must be used Note See the table on the next page which displays the SS ES FS and the valid characters defined for each track DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 151 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Characte
145. t see these types of cards Note with the Sensor turned on the Printer can believe the Card Input Hopper is empty and cards will not feed DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 27 RESTRICTED USE ONLY FARGO Electronics Inc Encoding Errors Resolving the No Magnetic Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Ensure the LCD Setting correct a Press Select on the LCD b Select Setup Printer and Encoder Settings c Change the Mag Setting from None to Installed 2 If the encoding data was sent in error check the in house software user s manual for encoding instructions Resolving the No ENC Response Error Message Symptom There is no ENC response Step Procedure 1 Check the Magnetic Offset Setting a Press Menu on the LCD b Select Setup Printer and Encoder Settings c Select Magnetic TOF d Verify that the current value matches the default value listed on the back of the Printer 2 Determine if the Main Board is bad a Replace the Main Board See the Replacing the Main Board procedure on page 29 b Determine if the error repeats itself after replacing the Main Board DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 28 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Boar
146. t the main circuit board and disconnect the grounding cable at the power supply casing 6 Completely remove the Card Output Hopper D850290 from the Printer by pulling back the release tab at the bottom of the Printer Remove the two circuit board mounting screws located in the hopper opening 7 Remove the circuit board mounting screw located below the Printhead lifter arm pivot 8 From the back of the Printer use the Torx T10 Screwdriver to remove the top three circuit board mounting screws located at the left middle and right sections 9 Along the left edge of the circuit board remove the two 2 mounting screws at the middle and lower section Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 35 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Main Board D850427 Continued Step Procedure 10 At the bottom mid section of the circuit board remove the last mounting screw a Use the Torx T10 Screwdriver to remove the three screws from the Magnetics Board if a Magnetics Board is installed on the Main Board b Use the needle nose pliers to remove the three Standoff screws from the Main Board where the Magnetics Board had been installed 11 Carefully disconnect the cables from the main circuit board All cables should be factory labeled A Caution Some nylon tie wraps may need to be cut to remove cables attached to the main circu
147. ter driver to make very simple fast color balance adjustments Note This option gives a natural looking image without slowing down the processing speed of the Printer driver It also allows further customization of the printed color of the cards through the Image Color tab OR Select Monitor to allow the Printer driver to make color corrections similar to the Algebraic option but through an RGB color matching algorithm Note This option shifts colors more radically so the colors in the image will more closely match how they appear on screen DTC525 LC Card Printer Printing Preferences a 2x Lamination Overlay Print Area K Panel Resin Card Device Options Image Color Magnetic Encoding Ribbon Type ag Full Color Resin Black Overlay l Mone Color Matching Hone Algebraic Monitor Resin Dither DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 113 RESTRICTED USE ONLY FARGO Electronics Inc Adjusting for the Resin Dither Use the appropriate Dither method according to the type of image to be printed Note This option only affects those objects printed with the resin black panel Step Procedure 1 Select Optimized for Graphics when printing lower quality images e g clipart logos etc with resin OR Select Optimized for Photo when printing photo quality images with resin DTC525 LC Card Printer Printing Prefere
148. th one of two types of factory installed Magnetic Stripe Encoding Modules e Change the encoding mode and Coercivity setting or modify the ISO standards for tracks 1 2 and 3 by correctly modifying these Magnetic Encoding options Step Procedure 1 Select the ISO Standard Encoding Module with a dual Coercivity high or low encoding head Note By default the Printer driver is set to encode according to ISO standards onto High Coercivity Magnetic Stripes OR Select the JIS II Standard Encoding Module commonly used in Japan Select the JIS Il mode to encode only Track 2 Note 1 The JIS Il option provides encoding compatibility with the JIS C 6220 Type Il cards commonly used in Japan No encoding customization options are available with the JIS II mode Note 2 The JIS II Magnetic Head must be installed in the Printer to use any of the JIS II options in the driver Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 139 RESTRICTED USE ONLY FARGO Electronics Inc Using the Encoding Mode option continued See the previous procedure in this section f DTC525 LC Card Printer Printing Preferences Laminaton Overlay Print Ares KPanelAesin Cad Devica Options Image Color Magnetic Encoding Enooding Medea Venifioation sa sil Auto Eject 1st Error i Manual E ect Each Era H atritz nd atris gt a owe Trask Selection C Tracki C
149. the distance from the edge of the card to the Start Sentinel in the data as shown on the next page If the Start Sentinel is too far from the leading edge of the card reduce or make negative the Magnetic TOF setting needs If the Start Sentinel is too close to the leading edge of the card increase or make positive the Magnetic TOF setting needs Select MENU Setup Printer and Magnetic TOF Record the Magnetic TOF value on the test card last printed Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 202 RESTRICTED USE ONLY FARGO Electronics Inc Setting the Magnetic TOF continued Step Procedure 6 Enter a Magnetic TOF value appropriate for the direction for the magnetic data to move e As arule a shift of 27 equals about 0625 1 16 or 1 6mm Note Keep this in mind when adjusting this option to avoid over adjusting e If the negative value is set too high for example the Printer may start encoding before the card s Magnetic Stripe reaches the encoding head 7 Repeat steps 1 to 5 until the Magnetic TOF is correct 8 Press SELECT to save the value 293 744mm i ATT TAA a a l r f atatan II I T Va o a a DaN LAAN EAA EAT A no Magnetic Track Data Trailing Edge Leading Edge of Card of Card E 2 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 203 RESTRICTED U
150. the Bit Density radio buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track The default ISO Standard selections for this option are as follows Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 BPI to change the bits per character to 7 BPC OR Select 8 BPI to change the bits per character to 8 BPC Magnetic Track Selection Track 1 Track2 Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset cf 75 BPI tC 5 Bits e NOLL t 128 BFI i 7 Bits tf SPACE i 270 BP C 6 Bits ZERO DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 145 RESTRICTED USE ONLY FARGO Electronics Inc Using the ASCII Offset Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII valu
151. the Color Bars YMC Self Test Step Procedure 1 Use this card to confirm that image colors are properly reproduced Image consists of sixteen graduated steps of RGB and YMCK Note This print will provide maximum image size giving complete card coverage on a CR 80 sized card DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 88 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the Card Count Self Test Step Procedure 1 Use this card to view counts for Card Count CC Pass Count PC and Transfer Count TC and Lamination Count LC e The Card Count is the total number of cards the Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead e The Transfer Count is the total number of times the Printer transfers an image to a card Reviewing the Magnetic Test option Step Procedure 1 Use this option only applies if a Magnetic Encoding module is installed in the Printer Note The Printer will feed encode and eject a card Be sure to have high Coercivity cards installed when running this test DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 89 RESTRICTED USE ONLY FARGO Electronics Inc Card Lamination Module The purpose of this section is to provide the User with specific
152. the Printhead Components procedure on page 58 Confirm that the cooling fan above the Printhead is operating properly Note Upon power up the fan should run momentarily and shut off Replace the Main Print Board if problem still remains See the Replacing the Main Board procedure on page 29 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 63 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Flipper Alignment Error Message Symptom A Flipper Alignment error was displayed on the LCD Step Procedure 1 Check for any obstruction a Open the Top Lid b Remove the Ribbon c Ensure that there are no obstructions 2 Verify the Motor operation a Test the Flipper Table Home Sensor 140407 by entering the FLIPPER OFFSET in the PRINTER SETUP menu on the LCD display b Ensure that Level is selected and press the Select button c without making any adjustment press the Select button Note This should cause the Flipper Table to attempt to home itself 3 Test the Flipper Home Sensor 140407 a b c d Remove the screws from the rear cover Tilt the back cover outwards from the Printer Using a Digital Voltmeter connect the negative lead to its ground Connect the positive lead to Pin 4 of J7 e f blocked the voltage should read 3 2 VDC e f unblocked the Sensor should read gt 4 VDC If the voltages from the Flipper Home Sensor do not match repl
153. the voltages are incorrect See the Replacing the Ribbon Sensor Array Assembly 840108 procedure on page 49 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 52 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Headlift Error Message Symptom The Printer was unable to raise or lower the Printhead Step Procedure 1 Press the Resume button to retry 2 If the Headlift does not rotate check the Headlift Motor A000124 to ensure that it is running 3 If the Headlift Motor is not running replace the Headlift Motor See the Replacing the Headlift Motor A000124 procedure in the next two pages 4 If the head cycles but does not stop at the position every time check the Headlift Sensor as described in Sensor Testing on page 184 5 If the Headlift Sensor is failing replace it See the Replacing the Headlift Sensor A000126 in the next two pages DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 53 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Headlift Motor A000124 Tools Required Phillips head Screwdriver Torx T 10 Screwdriver Step Procedure AN Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Lift up on the bottom edge of the Top Lid D850289 tilt it back into the fully open position 3 Use the Phillips head Screwdriver to remove the two screws 130939 lo
154. tion button continued When adjusting these values keep in mind that cards always remain in the same position as they travel through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to whether you have selected the Portrait or Landscape radio buttons However the outline around the illustration will always remain in the same landscape orientation af DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 172 RESTRICTED USE ONLY FARGO Electronics Inc Using the Image Position button continued The following diagram represents how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered e Use the Vertical adjustment to move the image more toward the rear of the Printer if a positive number is entered and more toward the front of the Printer if a negative number is entered e Use the Horizontal adjustment to move the image more toward the card output side of the Printer if a positive number is entered and more toward the card input side of the Printer if a negative number is entered Note The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels 0333 847mm Fear of Printer Card Output f Horizontal Horizontal Card Input side of Printer Side of Printer al Direction card travels thr
155. to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Note In this mode the overlay is completely disabled so it will not be applied A Caution An overlay or an overlaminate must protect Dye Sublimation printing or it will quickly begin to wear or fade Continued on the next page Overlay Prnt Area Ful Card f For Print and Overlay C For Overlay Only For Print Only Mo Overlay DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 155 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area continued Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window Note This allows defined areas to be created It is through this card grid that up to five areas can be defined Continued on the next page CR 80 Card Size Front Back ett tty tt tt th pt tt ee 0 200 hey Pt te AT E EEE EEN DECAAN et il HHH ae CEECEE EEEE 0 200 Oa AY ooa ee eee ces inches C mim Defined rea fa dh Direction Card Travels Through Printer Delete DTC500 Series Card Printer Encoders Tro
156. two Tape Rollers out of the Cartridge Note The Cleaning Roller can stay within the Cartridge Insert the two Tape Rollers into the new Cleaning Tape loop Place the Tape Rollers and the new tape back into the cartridge e Be sure to orient the new tape loop so that it extends over the Cleaning Roller once installed e Place the Roller closest to the cartridge s handle in first and then press the second Roller into place Set the clear Cleaning Cartridge Cover back into place e Be sure the tabs on the cover are seated properly into the slots on the cartridge as shown below e When in place press down on the top of the cover until it snaps shut Pull on the tape loop s tab to remove the backing from the tape Insert the Cleaning Cartridge back into the Printer e Be sure to push down on the cartridge until it clicks into place e If the cartridge is not inserted properly the Printer will not feed cards Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 71 RESTRICTED USE ONLY Resolving the Pixel failure problems continued FARGO Electronics Inc Step Procedure 5 Clean the Platen Rollers 9 29 5 Leave the Printer power ON and open the Top Cover and Printhead Arm Remove the print Ribbon Locate the Print Platen Roller as shown below Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean Locate the Transfer Plate
157. ubleshooting Guide Rev 3 0 156 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area continued Step Procedure 2 When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 Note This square represents the first defined area e Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the Dimension boxes Note The minimum size an area is 2 x 2 5mm x 5mm Continued on the next page Identification Card ao DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 157 RESTRICTED USE ONLY FARGO Electronics Inc Using the Overlay Print Area continued See the previous procedure in this section f DTCSZ5 LC Card Printer Printing Preferences Shae Card Devise Options Imaga Colar Magnetic Enending Lamination Overly Pini Area K Panel Resin CR 80 Card Size Front T gt Back Y i inches C mm Aaa a i i i b a b te Defined Ares x IE M Direction Caid Travels Through Printer Dales Overlay Print Area q p SmatShield Area Defired Areals No Smarts hied Por Print and Overlay For Overlay Only For Print Orly No Overlay DTC500 Series C
158. ults button 179 Calibrating the Card Lamination Module s Lamination Sensor 180 Board Level Diagnostics 181 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 5 RESTRICTED USE ONLY FARGO Electronics Inc Board Errors 181 Resolving the EE Memory Error 181 Resolving the EE Checksum Error 181 Resolving the DRAM Memory Error 182 Resolving the RAM Memory Error 182 Resolving the FPGA Error 183 Resolving the Update Firmware Now 184 Sensor Testing 184 Reviewing the Sensor Location and Voltages 185 Reviewing the Sensor Layout on Ribbon Sensor array 186 LCD On Line Menu Navigation 187 Entering the LCD Menu and selecting an Option 187 Using the Softkey and Scroll buttons 188 Accessing the Menu Option Structure Tree 188 Selecting from the Menu Option Structure Tree 189 Using the LCD Menu 190 Printing the Self test 190 Reviewing the Gray Align YMC DTC510 515 and Gray Align YMC K DTC520 525 Self Test 191 Reviewing the Color Resin YMCK Self Test 191 Reviewing the Card Count YMC Self Test 192 Reviewing the Standard Resin Self Test 192 Using the Magnetic Test option only with Magnetic Encoding Module 193 Setting up the Printer 193 Print TOF and Print EOF Alignment Procedures 194 Preparing to Adjust the Print TOF and Print EOF 195 Setting the Print TOF 195 Setting the Print EOF 196 Adjusting the Ribbon
159. updates can be downloaded from the Internet and loaded into the Printer through its parallel interface port and no chip replacement is needed Refer to the instructions in this Section to download and install Firmware updates Firmware Updater Application Program The Firmware Updater application program is the software required to send Firmware updates from the computer to the Printer To download and install the Firmware Updater from this site refer to the following steps Step Procedure 1 Go to FARGO Electronics Technical Support Web site http www fargo com tech_support 2 Click on the Firmware Updater Program link 3 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Updater file 4 a Once the file has been downloaded navigate to the location where the file was saved The Firmware Updater program has been compressed for ease of downloading b Decompress the file by double clicking on the UPDATER EXE icon 5 Double click on the SETUP EXE file to launch the Firmware Updater Setup Program 6 Follow the on screen instructions to complete installation Once installed the Firmware Updater icon will appear in the Start Programs FARGO folder 7 Select the icon displayed below to open the Firmware Updater application program Ha Firmware Updater DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 208 RESTRICTED
160. ur FARGO warranty is void where not prohibited by law if you use non FARGO Certified Supplies To order additional materials please contact your authorized reseller Reviewing the LCD display and LED light The LCD display provides the current status of the Printer Refer to the following tables for a complete list and cause of all possible LCD messages The tables in this section display the LCD messages If the LCD message is communicating an error or requires an action these tables will also offer a solution to what should be done The purpose of this section is to provide the User with specific procedures relating to the LCD SmartGuard Messages Communication Errors Card Feeding Errors Encoding Errors Printing Process Errors and Diagnosing the Image Problems for the DTC500 series card Printer Troubleshooting the LCD Messages Message Cause Solution Aligning Ribbon If this appears as a prompt it See Resolving the Ribbon Alignment indicates the print Ribbon is Error Message on page 48 self aligning to the proper position for printing If this appears as an ERROR it indicates the print Ribbon is not installed properly or is damaged Card Hopper Indicates the Printer has run See the Resolving the Card Hopper Empty out of blank cards Empty Error Message procedure on page 27 Card Hopper Jam Indicates that the Card Clear any obstructions and close the Hopper is unable to move hopper door from one hop
161. urely connected Note The port and cable are keyed for one way installation 5 a Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 104 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination Module continued Step Procedure 6 Set the Printer completely into the lamination module s Baseplate Note The rubber pads on the bottom of the Printer will rest securely in the holes in the lamination module s Baseplate when the Printer is seated properly Continued on the next page Rubber pads through Baseplate DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 105 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination Module continued Step Procedure 7 Gently tilt the entire Printer and Lamination Module back onto its rear cover as shown below Note Be careful not to slide the unit around in this position as scratching could occur 8 Using a Phillips screw driver insert each of the four 4 screws into the Baseplate and tighten the screws to secure the Printer to the Lamination Module s Baseplate Continued on the next page 4 screws to secure printer to Baseplate DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 106 RESTRICTED USE ONLY FARGO Electronics Inc Attaching the Card Lamination M
162. uring the Total Card area continued See the previous procedure in this section DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 133 RESTRICTED USE ONLY FARGO Electronics Inc Defining the positioning of the area on the Card Step Procedure 1 Once the area is sized properly measure the location where this area is to be positioned on the card a Measure from the lower left corner of the card up and over to the lower left corner of where the defined area is to begin b Enter these values into the X and Y boxes as shown below c Note that the card grid lines are spaced at 2 5mm intervals Karen Atkins Access Level 2 ID 1234478 172355 Y 0 2 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 134 RESTRICTED USE ONLY FARGO Electronics Inc Defining the positioning of the area on the Card continued See the previous procedure in this section Cad eves Oplione mapa Coe Mapek Encoding Lamination Carley Pint Aves R Paral H eaii CRAD Ced Size Fiant C Back gF DTC525 LC Cord Printer Printing Preferences Pe i inches r mm Defirvsd Area fi H di Drecdon Card Trawelg Through Printer Dda Print Sl Black Wkh K Panel T Ful Card W Defined Arete Ureleinee Arraes Print YMG Under E Pret k Only DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 135 RESTRICTED USE ONLY
163. using a wire cutter 12 Remove the Main Board A Caution When replacing the circuit board be sure all cables are carefully routed as not to bind with pulleys belts and any other moving parts 13 Once the new board is installed the Printer will have to be recalibrated and other presets will have to be entered from the front panel display e See the LCD On Line Menu Navigation instructions on page 187 e See the Reviewing the DTC500 Board Cable Connections Reference table on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 32 RESTRICTED USE ONLY FARGO Electronics Inc Reviewing the DTC500 Board Cable Connections Reference Purpose Location Power Supply J1 No Cable Assembly Parallel Port Connection J11 No Cable Assembly DRAM Connector J12 Fan J13 Fan J14 Card Detection Sensor and Flipper Table Card Sensor J15 Ribbon Sensor Array J16 Unpopulated J17 LCD J18 Background Mode Debugger Connection Program Loading J19 Smart Proximity Card Interface J21 Ribbon Supply Motor Ribbon Take up Motor and Headlift Motor J23 Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 33 RESTRICTED USE ONLY FARGO Electronics Inc DTC500 Board Cable Connections Reference continued Description Location Hopper Lift Motor and
164. ve value in increments of 10 OR Correct the Image Darkness in the LCD See the Adjusting the Image Darkness procedure on page 200 a Select Menu from the LCD b Select Setup Printer and then select Image Darkness c Adjust the current value to a more negative number in increments of 2 Adjust the Ribbon Tension See the Adjusting the Ribbon Tension procedure on page 198 a Select Menu from the LCD b Select Setup Printer and then select Ribbon Tension c Adjust the current value to a more positive number Continued on the next page DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 79 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the Ribbon wrinkle problems continued Step Procedure 5 Check the Printhead for debris and burrs Mike Berman Student 3957105 library Code DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 80 RESTRICTED USE ONLY FARGO Electronics Inc Resolving the excessive Resin Printing problems Symptom Black resin text and barcodes appear smeared or too thick as shown below Step Procedure 1 Reduce the Resin Heat setting within the Image Color tab of the Printer driver See the Using the Image Color tab procedure on page 123 See the next page a Open the Printer Control Panel from the computer e If using Windows 95 98 ME right click on the DTC500 Series Card Printer Encode
165. wing the Sensor Layout on Ribbon Sensor array 5 4 3 83 A On O O 2 D O O j re crt l DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 186 RESTRICTED USE ONLY FARGO Electronics Inc LCD On Line Menu Navigation The purpose of this section to provide the User with specific procedures for LCD On Line Menu Navigation Test Image Printing and Printer Setup for the DTC500 card Printer Entering the LCD Menu and selecting an Option The MENU option is above the center softkey button as shown below This allows access to several test setup and reporting functions The Selecting from the Menu Option Tree Structure on page 188 shows the available menu options A description of each option and its function is included on the pages following the on line menu Step Procedure 1 Press the MENU button to bring up the Select Function screen appears as shown here Use the scroll buttons to move up or down through the menu options as shown below Note The brackets appear on either side of the active Menu option Press the button below Select to choose an option Choose from these five categories Print Test Image Setup Printer Show error count Show card count and System Upgrade Ready DTC5XX H 1 MENU H 2 SELECT FUNCTION Print Test Image Setup Printer HELP SELECT EXIT DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3
166. y Step Procedure 1 Confirm that the fan operates correctly a Upon power up the fan should run momentarily and shut off b Verify that the fan is plugged into the Main Print Board properly on J13 2 Check the Printhead fans for pinched wires a Inspect the wires that are routed under the top cover and through to the back of the board to ensure that they are not pinched 3 Verify if the thermal Regulator on the Printhead has failed a Remove the Printhead and reseat cable connections See the Removing the Original Printhead Assembly procedure on page 61 b If problem persists replace with a new Printhead See the Replacing the Printhead Components procedure on the next page 4 Ensure that the Printer has received data at the speed that it requires See Communication Errors on page 16 DTC500 Series Card Printer Encoders Troubleshooting Guide Rev 3 0 57 RESTRICTED USE ONLY FARGO Electronics Inc Replacing the Printhead Components Replacing the Printhead Assembly 850102 Tools Required Phillips head Screwdriver Step Procedure 1 Before removing the Old Printhead Assembly follow this procedure a Print a test card with the current Printhead by selecting MENU from the front display panel then selecting Print Test Image and then selecting Gray Align YMC K See the Printing the Self test in page 190 Note This provides a card to use as a guide for when printing test

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