Home

Multia MultiClient Desktop Service Information

1. ooooocnonccnonccnonaccnnoncnoncconnancnnnnonnnncnonccononnncnnnnonononn acc nnn cnn cccannncnnnss 44 SHOLICUE A NN 45 Ttem S pecific Hilda 45 Navigating Between Mens soreer etae ateetan eaeko ka eK Koea aa ea E KEE nE a a ea aE 45 Exit Menu Options nitenan Ii r r AS 45 BIOS Set p Utility Options EE 45 Main Men Options inasisa aaa 46 IDE Hate Disk OPHONS nii ders dE Aids 46 Memory Cache Options cuniidnsadadoiid didnt ita 47 Memory Shadow OPS eege deed EE EE ee ee dee eegent 48 Boot Opio tt devine 48 Keyboard Options ai il ee ee ee Ee ite ee 48 Advanced Options vrai iO iii 49 Integrated Peripherals ontario edades atleti asia 49 Advanced Chipset Control urinaria 50 Security OPUONS tt A ts 51 Power Options untada dada EE die 52 Resetting the Boot Configuration eeeeescessseecsseecsseeceseeeesseecsaeecseecsseeeesaeessaeecsacecseessseesesaeessaeeseaeeese 53 6 Removing and Replacing FRUs Before You Statt sisis air 54 Accessing the Component Drawer 0 esceseccesseeessseeceseecesaeeesacecssceceeecessceeesaeecsseecsseeceeesesaeecsaeessneeoens 55 Memory Modules GGIMMsi nerenin nr e esr Esia a E rE e SSE E a 55 Cache MEMOLY no o oaeen Eea EO ea SEET EES e erg 56 Alpha Processor Upgrade ninas damas caia 57 Intel Processor Upgrader sosiaa Eed Ae Aua ee sto Dolo ed 59 PET Option zeen Deh eee beh 61 POWER SUPPLY sit ltda tddi is 62 Floppy Disk Drive eise ee 65 23 Inch Hatd Disk DOVER tte 66 3 5 Inch Hard Disk Driv
2. 0 installed 1 not installed fff fom fo fof Im bh Jh Im VC bh fo ze Ch ase riz fo fo Jm Currently not supported System Board Jumpers Intel Based Models VX51 Jumpers Setting Meaning Multia MultiClient Desktop Service Information 103 A Advanced Power Management APM 52 Alpha processor removing and replacing 57 specifications 5 Alpha based model memory 5 SIMM configuration 7 restoring initial software 79 system board 5 system box 6 troubleshooting 9 ARC console selecting 40 ARC console commands 29 Audio troubleshooting 24 Autoboot setup 32 B Backplane removing and replacing 70 Battery Alpha based model problems 13 removing and replacing 73 Beep codes 27 BIOS Setup utility Intel based model 44 navigating 44 options advanced 49 advanced chipset control 50 booting 48 IDE hard disk 46 integrated peripherals 49 keyboard 48 main menu 46 memory cache 47 memory shadow 48 power 52 security 51 ruming 44 Index Boot device unavailable 13 Boot menu Setup menu 31 Boot menu Alpha based model 29 Boot selections menu 33 Booting Alpha based model resetting to factory defaults 41 troubleshooting 13 Intel based model resetting to factory defaults 53 troubleshooting 20 BOOTP server 80 configuring 82 starting 83 Bootptab file 82 C Cables part numbers 93 Cache memory option removing and replacing 56 Component drawe
3. VX51A F2 System box with flexible 512K cache ZIF socket 100 MHz Intel CPU 16 MB 2 5 inch or 3 5 inch 810 MB or 1GB disk 3 5 inch floppy with PCI slot external SCSI disk drive U S power cord VX51A F3 System box with flexible 512K cache ZIF socket 100 MHz Intel CPU 16 MB 2 5 inch or 3 5 inch 810 MB or 1GB disk 3 5 inch floppy external SCSI disk drive U S power cord 90 Multia MultiClient Desktop Service Information Hardware Part Number IN CUTE VX51B F2 System box with flexible 512K cache ZIF socket 100 MHz Intel CPU 16 MB 2 5 inch or 3 5 inch 810 MB or 1GB disk 3 5 inch floppy with PCI slot external SCSI disk drive No power cord VX51B F3 System box with flexible 512K cache ZIF socket 100 MHz Intel CPU 16 MB 2 5 inch or 3 5 inch 810 MB or 1GB disk 3 5 inch floppy external SCSI disk drive No power cord or PCI slot VX51B FZ Southern Hemisphere VX51B F2 BN19H 2E power cord Memory Modules Sze Stma Provided For ode Part Number VX51 models can any use 256K or 512K asynchronous burst or pipelined burst cache memory that complies with the Intel COAST Cache on a Stick Version 1 1 specification The specification is for Pentium based models that use the Intel 92430FX Triton PCI set Disk Drives Floppy disk drive option VX40N AA Hard disk drive option 340 MB 2 5 inch SCSI 2 VX40R A2 Hard disk drive option 528 MB 2 5 inch SCSI 2 VX40R B2 Hard disk drive option 1 GB VX
4. Switch to OpenVMS or Digital UNIX console Supplementary menu and do not save changes 5 Complete the three yellow items in order a Set the system time Enter the new date mm dd yy 10 5 94 Enter time hh mm ss 1 22 40 Select media SCSI Hard Disk IDE Hard Disk Floppy Disk CD ROM Enter SCSI bus number 0 Enter SCSI ID O Set the default configuration as follows Select monitor resolution 1280x1024 1024X768 800x600 640x480 Select first floppy drive capacity 5 25 1 2MB 3 5 1 44MB If you have floppy drive 3 5 2 88MB None If you do not have a floppy drive Select second floppy drive capacity 5 25 1 2MB 3 5 1 44MB 3 5 2 88MB None Select keyboard Enter location of default system partition Enter partition must be FAT or NIFS Set the default environment variables as follows Select the SCSI hard disk 1 U S 101 key keyboard Select your keyboard Japanese 106 key keyboard French 102 key keyboard German 102 key keyboard Spanish 102 key keyboard 42 Multia MultiClient Desktop Service Information Enter SCSI Host ID 0 7 for SCSI bus number 0 7 6 10 11 Resetting the Boot Configuration The Setup menu appears again Choose the Manage boot selection menu In the Boot selections menu choose Add a boot selection Boot selections menu Add a boot selection Change a boot selection Check boot selections Delete a boot selection D
5. power on self test 25 application log 17 SCSI device 20 24 boot display 29 SIMM installation 19 event logs 17 self test errors 10 running a boot program 30 security log 17 system log 17 108 Multia MultiClient Desktop Service Information
6. then press Enter 3 Edit the variable then press Enter 4 Press Esc to return to the previous menu Check Boot Selections The Check boot selections menu item performs a validity test on the available boot selections If problems are detected ARC gives you the option to ignore the problem delete the selection or change the selection Delete a Boot Selection The Delete a boot selection menu item lets you delete any of the current boot selection identifiers Use the up and down arrow keys to choose the boot selection identifier you want to delete then press Enter Press Esc to return to the previous menu without deleting a selection Dump Boot Selections The Dump boot selections menu item displays all boot selections Rearrange Boot Selections The Rearrange boot selections menu item lets you reorder the list of boot selections Use the up and down arrow keys to choose a selection Press Enter to move that selection to the top of the list The boot selection identifier at the top of the list becomes the default boot selection SRM Console Commands This section describes some common SRM console commands you may use in diagnosing Multia MultiClient Desktops e Deposit e Examine e HD hexadecimal dump e Show The SRM console firmware supports many other commands For a list of all available commands type Help at the gt gt gt prompt SRM Console Conventions Hem J onentes _ _ _ _ _ _ _ _ _ _ _ _ _ O M
7. 00000008 00000000 gpr 00000009 00000000 EE 00000000 gpr 0000000B R 00000000 E 00000000 gt gt gt examine ipr 11 ipr 11 0000000000F4EB38 gt gt gt examine pmem 0 pmem 0000000000000003 gt gt gt examine toy 0 boy 0906400E0817140B HD Hexadecimal Dump hd byte word long quad file Description Examine RO by symbolic address Examine RO by address space Examine RO by device name Examine the program counter Examine register 7 and the next five registers Examine internal processor register space at location 11 Examine physical memory at location 0 Examine the time of year clock at location 0 The hd command dumps the contents of a specified file in hexadecimal and ASCII 38 Multia MultiClient Desktop Service Information SRM Console Commands HD Command Examples gt gt gt hd toy 00000000 2D 00 0A 00 00 00 02 02 00 00 26 46 00 80 FF FF EF 00000010 FF FF FF FF FF FF 00 01 FF FF FF FF FF FF FF FF ooooo oo o 0000 0 0 Z0 BE CFE ORE FE EK RE EEE PEE PE ER CEP PE FE TEPE Ceci e 00000030 FF FF FF FF FF FF EF FF FF FF FF FF FF FF FF 03 ooooo oo gt gt gt hd b toy 00000000 36 00 OA 00 00 00 02 02 00 00 26 46 00 80 FF FF 6 Eos 00000010 FF FF FF FF FF FF 00 01 FF FF FF FF FF FF FF EE 00000020 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF EE 00000030 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF D gt gt gt hd w toy 00000000
8. 0039 000A 0000 0202 0000 4626 8000 FFFF SE EE EE Zeg 00000010 TEPEE FFFF FEFF 0100 FFF FEFF FFFF FER ees cc ces 00000020 FFFF FFFF FFFF FEFF FFFF FEFF FFFF FFFF ees 00000030 FFEF FFFF EFEFEF FEFF FEFF FEFFE FFFF O3FF 9 o oooo o oo gt gt gt hd 1 toy 00000000 000B0001 02020000 46260000 FFFF8000 amp F 00000010 FFFFFFFF O100FFFF FFFFFFFF FFFFFFFF ees 00000020 FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF o o 00000030 FFFFFFFF FFFFFFFF FFFFFFFF O3FFFFFF atenent ere eenei gt gt gt hd q toy 00000000 02020000000B0005 FFFF800046260000 amp F 00000010 O100FFFFFFFFFFFF FEFEFFFFEFEFEFFE ooooooooo oos 00000020 FFFFFFFFFFFFFFFF FEFFEFFFFEFEFEFFE ooooooooooo 00000030 FFFFFFFFFFFFFFFF O3FFFFFFFFFFFFFE ees EEN e s Show Command show device hwrpb memory pal version envar Description The show command displays the current value of a specified environment variable The show command also displays information about the system according to the arguments entered Parameter device device name Displays the devices and controllers in the system Specifying a device name returns information on that device only Displays the value of the environment variable specified Multia MultiClient Desktop Service Information 39 Setting the Default Console map Displays the system virtual memory map Displays the memory module configuration Displays the version of Open
9. 127 mm wide x 317 5 mm deep x 342 9 mm high 5 0 inches wide x 12 5 inches deep x 13 5 inches high 5 45 kg 12 Ib Operating Nonoperating 0 C to 40 C 40 C to 66 C 32 F to 104 F 40 F to 151 F 10 to 90 5 to 95 28 C 46 C 82 F 115 F Se 36 F 2 4 km 4 9 km 8000 ft 16 000 ft Floppy Disk Drive Fe 2 5 Inch 3 5 Inch g Hard Disk Drive Geh SE or PCI Option y PCMCIA Slots SCSI 2 Connector Optional on VX40 6 Multia MultiClient Desktop Service Information Configuration Intel Based Models Floppy 2 5 Inch Disk Drive Hard Disk Drive 3 5 Inch Hard Disk Drive or PCI Option re System Board PCMCIA Slots SCSI 2 Connector Memory Alpha Based Models SIMMs are used in pairs You can use 12 MB SIMMs only on models VX41 and VX42 To be recognized as 12 MB SIMMs they must be in slots 0 and 1 If you use 12 MB SIMMs in slots 2 or 3 they are recognized as 8 MB SIMMs You can use 64 MB SIMMs if they meet the JEDEC standard and have a height of 1 5 inches Currently Digital s 64 MB SIMM does not fit in the system box Sieg slot1 ae aan Dos owm pwe Co EA fs y 5 Mp Lu 1 1 z Toms fisme 2 MB MB 6 MB MB 2 MB MB 2 6 MB 4 8 4 8 lt o p N sm sm feve An jem fisme IME ome lom jom ams fam sm feve Gu SS fame emp Low Io am Jam Il Dam om ET um Ion Gu 64 6
10. 3 Enter and save the startup parameters You have the option to specify the path to the moptab file By default the MOP server uses the following file D WINNT35 SYSTEM32 DRIVERS ETC MOPTAB 4 Choose Start and Automatic to start the server now and have it automatically start whenever the desktop is restarted Multia MultiClient Desktop Service Information 81 Setting Up Servers for the Remote Maintenance Facility For More Information Bootptab Syntax See the online help in the Services dialog box Configuring a BOOTP Server If you plan to use a BOOTP server and TFTP server for updates and repairs you must set up the bootptab configuration file Each desktop comes with a sample bootptab file in the following location D WINNT35 SYSTEM32 DRIVERS ETC BOOTPTAB The bootptab file must contain an entry for each Multia desktop client to be serviced by the BOOTP server For each Multia desktop add the following entry in the bootptab file Use a colon to separate parameters Desktop ht 1 ha hardware address ip IP address bf RMF command file Desktop Specifies the desktop s name ht 1 Specifies the desktop s hardware type This value is always 1 or ethernet ha hardware address Specifies the desktop s Ethernet hardware address You must specify the address in hexadecimal numbers You can include optional periods and a leading Ox for readability ip IP address Specifies the de
11. Boot Selection Menu Displays the Boot selection menu page 33 Set System Language ARC Version 3 10 and Later The Set system language menu is intended to allow you to choose the display language for ARC menus and messages However multiple language support is not available at this time When the Set system language menu is displayed choose the English the default Current Language English Internal Firmware messages version 7 x Select a default language English US Other Language Setup Autoboot The Setup autoboot menu item lets you specify whether or not to boot the system automatically at power up If you select Yes you also specify a countdown value in seconds The countdown value indicates how long the Boot menu will appear on the screen before the automatic boot procedure begins By default the Multia MultiClient Desktop uses a countdown value of 5 seconds Machine Specific Setup The Machine specific setup menu item displays the current status of the PCI parity checking control on or off A menu lets you change the current setting or return to the Setup menu Use caution when making this selection See PCI Bus Error Detection page 17 for more information Edit Environment Variables The Edit environment variables menu item displays the current settings for variables and lets you change the settings You use the up and down arrows keys to select a variable from the list for editing The currently selected v
12. Service Information Accessing the Component Drawer Accessing the Component Drawer 1 Perform an orderly shutdown of the desktop a Click the Multia logo in the desktop s Application Manager b Choose Shutdown from the menu Turn off the power switch on the system box and monitor Unplug the ac power cord from each power supply Disconnect all cables from the rear of the system box Unscrew the two captive screws at the rear of the system box DEA E SAN Slide the component drawer partway out and disconnect connectors P8 and P9 Then slide the drawer all the way out Memory Modules SIMMs Memory modules are always used in pairs See SIMM Configuration page 6 If you remove and replace the same modules make sure to replace them in their original slots To remove memory modules 1 Slide out the component drawer and locate the SIMMs 2 Release the two clips for a SIMM by gently pulling each clip to the side 3 Tilt the SIMM forward as shown and lift the SIMM out of its connector Multia MultiClient Desktop Service Information 55 Cache Memory 56 To replace memory modules 1 Make sure the SIMM s notch is aligned with its connector 2 Insert the SIMM into its connector at a 45 degree angle 3 Raise the SIMM to a vertical position until both clips hold the SIMM in place Cache Memory All models except the VX40 have an upgradable cache memory module To remove the cache memo
13. Windows NT Notes on the Setup Utility and OS Loader By default the Power Management and Power Savings options on the Advanced screen are disabled Leave these options disabled because the Windows NT operating system currently does not support these features By default the desktop uses a video resolution setting of 1024 x 768 If you choose the Windows NT VGA mode option on the OS Loader screen the system starts in VGA mode with a screen resolution of 640 x 480 Multia MultiClient Desktop Service Information 53 6 Removing and Replacing FRUs Before You Start This chapter describes how to remove field replaceable units FRUs The procedures apply to both Alpha and Intel based models unless indicated otherwise Memory modules SIMMs Cache memory SIMM models VX41 VX42 VX51 Alpha processor upgrade models VX41 and VX42 Intel processor upgrade model VX51 PCI option Power supply Floppy disk drive Floppy disk drive cable 2 5 inch hard disk drive 3 5 inch hard disk drive Alpha based models 3 5 inch hard disk drive Intel based models Backplane System board Batteries Speaker Caution Static electricity can damage integrated circuits Always use a static protection kit 29 26246 00 when handling any internal components Replacing FRUs To replace a FRU reverse the steps in the FRU s removal procedure After replacing a FRU reconnect external cables and components 54 Multia MultiClient Desktop
14. aio ee 24 Cannot access the CD ROM drive Error message reading drive A 25 Power is on but the indicator shows NO activity coooocnnonccnnoncnonncnonncconanonnnncnnnnononccnoncnconancnnn non nncnnnccnnne 25 Disc 1s spinning but drivers leegen eeneg ee 25 POST and Boot Messages niisiis ninen S e EKE nio canada 25 POST atid Boot Error M OSSA S raa aa a aa ra A a aeaea Ea Zeng dee Sege T A 25 POST and Boot Informational Messages 27 Beep Codes satis EE e Ee EE eege Egger 27 Accessing the Windows NT Event Logs ceesscesseecssseessseeceseecscessseecesaeecsaeecsseecseecesaeeesaeessaeessneeseaeens 28 4 Console Commands Alpha Based Models ARC Console Commands a dee de A 29 Supplementary Menu isis dia id dde 30 Set Up OS 31 Boot Selection A TN 33 SRM Console Commands a sncigss vaste si uantasa ide 34 SRM Console Conventons 34 SRM Console Sp cial Characters cti idad dar 35 Specifying SRM Devices in Commands cee eescesseeceseeceseeeesseecsseecsaeecsseecescecesaeecsseessseesseesesaeeesaes 35 Deposit Commands geesde degen dee Zeene egen ege eege d 36 EX dades 37 HD Hexadecimal Dump cual aaa 38 SHOW Command WEE 39 Setting the Default Consol s 2 ins d einstein hiatus deena irte 40 Resetting the Boot Configuration non nnnnn none rra nro nene nn nro nan nc nan nncnnncnnnss 41 5 BIOS Setup Utility Intel Based Models Running the BIOS Setup Utilice ote tcp tias 44 Navigating in the BIOS Setup Utility
15. all of their transactions The Multia MultiClient Desktop has parity disabled by default do not enable it Accessing the Windows NT Event Logs The Windows NT operating system maintains an event log file The event logging service starts automatically when the Windows NT operating system is started The Event Viewer lets you view and manage the event logs To start the Event Viewer 1 Press Ctrl Esc to display the Task List 2 In the New Task box enter eventvwr exe and choose Run 3 Use the Log menu of the Event Viewer to select the log you need to view Windows NT uses three logs System log Tracks events logged by Windows NT system components such as the failure of a driver to load properly Application log Tracks events logged by applications Security log Tracks changes to the security system and identifies possible security breaches For more information see the Event Viewer chapter in the Microsoft Windows NT System Guide or use the Event Viewer s online help on the Multia desktop Multia MultiClient Desktop Service Information 17 3 Troubleshooting Intel Based Models Troubleshooting Overview This chapter provides initial troubleshooting procedures and tables listing specific problems probable causes and recommended actions to take if your desktop fails after you configure it or after you install optional hardware or software Refer to the documentation supplied with additional options if you are experienc
16. and the SCSI device must use a terminator Multia MultiClient Desktop Service Information 13 Console Troubleshooting Network Problems On power up the Ethernet LAN controller driver autosenses which of the three ports is connected The default order of network detection is 1 Twisted pair 2 ThinWire 3 Thickwire If there is no network connection the LAN controller defaults to thickwire If you change a network connection while the system is running you have to reboot Recommended Action You cannot access network 1 Go to the SRM console applications 2 At the gt gt gt prompt enter SHOW DEVICE You should see the following display dka0 0 6 0 DKAO TOSHIBA MK232FB A156 dva0 0 0 0 1 DVAO ewa0 0 0 11 0 EWAO 08 00 2B E2 C0 3B pka0 7 0 6 0 PKAO SCSI Bus ID 7 3 If EWAO is not in the list of devices replace the system board page 71 If EWAO is in the list of devices install JW thin AUI loopback connectors and enter the following commands gt gt gt SET EWAO_MODE TWISTED gt gt gt TUNET 4 Wait 30 seconds If a failure occurs replace the system board page 71 If no failure occurs continue with step 5 5 Enter the following command gt gt gt EWAO_MODE AUI 6 Wait 30 seconds If a failure occurs replace the system board page 71 If no failure occurs continue with step 7 7 Enter the following command gt gt gt SET EWAO_MODE THIN 8 Wait 30 seconds If a fail
17. ft BN24F 03 Serial Printer and SCSI Cables Serial communication cable Shielded Y cable 17 04047 01 A01 or BC25X 1F Parallel printer cable 3 m 10 ft BC19M 10 25 pin to 36 pin Champ male SCSI cable 3 ft molded cable BC09D 03 50 position Champ to SCSI 2 Video Cables For VRC21 VRT19 VRT17 BC13L 10 AC Power Cables Argentina Australia New Zealand BN19H 2E Austria Belgium Bulgaria Czech Republic BN19C 2E Finland France Germany Greece Hungary Italy Luxembourg Netherlands Norway Poland Portugal Romania SCS Slovakia Spain Sweden Turkey Multia MultiClient Desktop Service Information 93 Related Documentation Related Documentation Corr rr Processor Opio nation ser Cache Memory Option installation sheet Po Alpha based models EK CACHE IN N Intel based models EK MEMIN IN Multia Version 3 1 System Administrator Information AA QPNWA TE 94 Multia MultiClient Desktop Service Information B Pinouts Bidirectional Parallel Port Pinouts 13 1 H CAE 25 position sub D receptacle DB25 25 14 Pin signal meaning ESOS lm ata ito PD vz e poz Im Paperend O O Im Boe O Grom Ground Ground Multia MultiClient Desktop Service Information 95 Communications Port Pinouts 96 Communications Port Pinouts 13 Multia MultiClient Desktop Service Information To use port A COMM1 use a standard 25 pin RS 232 cable To use port B COMM2 or both port A and B us
18. main menu lists function keys and numeric keypad keys you can use to navigate menus select options and change settings You can also view the list of keys from the General Help popup screen Item Specific Help When you highlight an option the BIOS Setup utility displays help for that option on the right side of the screen Navigating Between Menus Use the left and right arrow keys to move between menus Pressing Esc in a submenu returns you to the main menu Pressing Esc in the main menu displays the exit menu Exit Menu Options e Select Save Changes amp Exit to save all Setup values e Select Discard Changes amp Exit to exit Setup without recording any changes Caution When you select this option a warning appears advising you that you have not saved any changes to your Setup settings You are asked whether you want to save changes to your Setup settings Answer Yes the default setting to save changes answer No to exit without saving changes e Select Get Default Values to set all Setup options to their default values e Select Load Previous Changes to restore all CMOS values from the last session e Select Save Changes to save all selections without exiting Setup BIOS Setup Utility Options The following sections describe the options under each menu in the BIOS Setup utility e Main Menu Options set basic computer configuration options such as time and date e Advanced Options set advanced features to increas
19. models Removing and replacing FRUs Restoring Multia desktops to an intial software state Part numbers and pinouts Multia MultiClient Desktop Service Information vii 1 Multia System Description Overview The Multia MultiClient Desktop is a network ready device that implements the application server method of client server computing The desktop comes with the Windows NT Workstation operating system and Multia Base Software preinstalled Alpha and Intel based models are available The desktop provides users with access to Windows Windows NT and video terminal applications on host systems and file servers in a variety of network environments As options users can add access to X window applications and mainframe applications The Multia Base Software includes a Configuration Manager that lets a system administrator centrally manage and configure Multia MultiClient Desktops across a local area network LAN or wide area network WAN The CD ROM in the System Administrator Kit provides a copy of the base software plus options and Remote Maintenance Facility RMF software for restoring desktops to their initial software state Administrators can use the CD ROM to upgrade and repair desktops System Hardware Features Alpha Based Models The VX40 model has a fixed 166 MHz Alpha CPU and fixed 256K cache memory The VX41 model has an upgradable 166 MHz Alpha CPU and upgradable 256K cache memory The VX42 model has an upgradable
20. not start Power is on LAN address is installed on server system hangs Probable Cause Recommended Action The correct software is not Contact your system administrator or network coordinator installed on the server Network does not start Probable Cause Recommended Action The network cable is loose Secure the cable Ensure that no more than one Ethernet cable is connected at one time Audio Troubleshooting Probable Cause Recommended Action The sound MIDI or mixer Check the error messages for the necessary drivers and install the drivers are not installed necessary drivers The cables are loose or not Make sure the speaker and microphone plugs are in the correct properly connected jacks Reconnect the cables SCSI Device Troubleshooting This section covers the following topics e Cannot access the CD ROM drive Error message reading drive x e Power is on but indicator shows no activity e Disc is spinning but drive is idle 24 Multia MultiClient Desktop Service Information POST and Boot Messages Cannot access the CD ROM drive Error message reading drive x Probable Cause Recommended Action ___ _ Cause Recommended Action CA A SS device drivers are not Install the correct device drivers installed The CD ROM drive is empty Insert a disc al disc The The tray is open is open Close the Close the tray 0 A SCSI ID conflict exists Check that the jumpers are properly set Power is
21. on but the indicator shows no activity Probable Cause Recommended Action The tray is empty no disc Insert a disc and close the tray or open The cable connections are Make sure the cables are correctly connected loose Disc is spinning but drive is idle Probable Cause Recommended Action The application software is Run the application software not running POST and Boot Messages The power on self test POST displays messages to alert you to errors in hardware software and firmware or to provide operating information about your computer Each time the POST displays a message on your screen the computer s speaker beeps twice If an error occurs before the monitor is initialized specific beep codes sound to alert you to a problem POST and Boot Error Messages Diskette drive A The diskette drive Run the BIOS Setup utility Check all error failed connections If the problem persists replace the defective diskette drive the drive cable or both Extended RAM Failed Extended memory Make sure SIMMs are installed at offset nnnn failed or is correctly If the problem persists configured replace defective SIMMs incorrectly Failing Bits nnnn nnnn is a map of the Run the BIOS Setup utility and restore bits at the RAM all to original values address that failed If the problem persists replace the the memory test defective memory Multia MultiClient Desktop Service Information 25 POST and Boot Me
22. or IRQ3 are F8 IRQ 3 allocated as a computer resource 3E8 IRQ4 i ES IRQ3 If you select Auto Setup configures COM2 to address 2F8h and IRQ 3 Two devices cannot share the same IRQ Diskette Enabled Enables or disables the onboard diskette controller Controller Disabled IDE Adapter Enabled Enables or disables the onboard IDE controller Disabled Advanced Chipset Control Caution The advanced chipset control options should normally stay at their default values Change them only if necessary to correct specific operating problems or errors EE DRAM Speed 70 ns Displays the speed of the SIMMs installed Used to 60 ns configure the system for maximum performance DRAM Aliasing Enabled Disable DRAM aliasing if a device exists on the ISA Disabled bus which uses I O ports 90h 94h to 96h 98h 9Ch to 9Eh 8 bit UO Specifes ISA clock signals inserted between back to Recovery Di to LE back I O 16 bit I O Specifes ISA clock signals inserted between back to Recovery Bieber LL ib back I O IRQ12 Used by PS 2 Mouse Routes interrupt request 12 IRQ12 from the PS 2 ISA Bus mouse or ISA bus to the PIC 50 Multia MultiClient Desktop Service Information BIOS Setup Utility Options Security Options You can restrict access to the BIOS Setup utility be setting supervisor and user passwords e Using the supervisor password provides full access to all BIOS Setup utility menus e Using the user password restricts acc
23. 233 MHz Alpha CPU and upgradable 512K cache memory e 166 MHz or 233 MHz Alpha CPU e ZIF socket for CPU upgrades VX41 and VX42 models e High performance PCI based graphics accelerator e 24 MB memory expandable to 128 MB e ECC memory that supports error detection and correction e 528 MB or 540 MB hard disk drive 2 5 inch or 3 5 inch e Floppy disk drive standard on VX41 and VX42 models optional on the VX40 model e 256 KB 512 KB and 1MB cache memory options Multia MultiClient Desktop Service Information 1 Overview Two PCMCIA slots type 1 or 2 Autosensing PCI based Ethernet connections thickwire 10Base5 ThinWire 10Base2 twisted pair 10BaseT CD quality input output optional headset and microphone and built in speaker Multisynchronous monitor support for 640x480 1024x768 and 1280x1024 screen resolutions at 60 Hz to 75 Hz refresh rate VGA Two serial lines both with full modem support Bidirectional parallel port Keyboard options LK411 108 keys Digital layout PCXAL 101 102 keys PC layout 3 button mouse PCI option slot short card format on systems with a 2 5 inch hard disk drive SCSI 2 connector standard on the VX41 and VX42 models optional on the VX40 model Kensington lock ready Regulatory compliance Intel Based Models The VX51 model provides an upgradable 100 MHz Pentium CPU and upgradable 256K cache memory 100 MHz Pentium CPU ZIF socket for CPU upgrades High pe
24. 4 16 MB 16 MB 64 MB 160 MB 32 MB 32 MB 64 MB 192 MB 64 MB 64 MB 64 MB 64 MB 256 MB Multia MultiClient Desktop Service Information 7 Configuration Intel Based Models You can use 64 MB SIMMs if they meet the JEDEC standard and have a height of 1 5 inches Currently Digital s 64 MB SIMM does not fit in the system box Options Multia System Box Part Number Floppy Disk Hard Disk Suffix Drive Drive PCI PCMCIA Can be added Can be added Can be added Can be added Included Can be added Can be added Can be added Included 2 5 inch included Can be added Can be added Included 3 5 inch included Not available Can be added The PCI option is not available in this configuration because a 3 5 inch hard disk drive occupies the space allocated for a PCI board 8 Multia MultiClient Desktop Service Information 2 Troubleshooting Alpha Based Models Troubleshooting Overview Gathering information is the first action to perform when troubleshooting Use the site log to review the system s service history Ask the user or customer contact the following questions e What first alerted the user to the problem e Were there any recent changes or upgrades to the operating system firmware or application software e What symptoms did the user notice Ask about any unusual sounds or smells e Did the user make any initial troubleshooting efforts What were the results After you collect in
25. 40R C2 Multia MultiClient Desktop Service Information 91 Digital Color Monitors Keyboards 108 keys 108 keys 101 102 keys Hebrew rara rear e rene rea ESCHER ER rexa ESCHER E ESTE Hungarian Jrenmo Jo i onm Russian reno JO rear mesno Prensa JE n hems ER rea ss hems bO o pouw C E T Latin American JO rear Digital Color Monitors 14 inch Northern Hemisphere NH VR424 HA PCXCV GE Southern Hemisphere SH VR424 H4 PCXCV GF 15 inch LE power management 64 KHZ NH 120 V 240 V VR425 HA PCXBV PC LE power management 64 KHz SH 120 V 240 V VR425 H4 PCXBV CD 92 Multia MultiClient Desktop Service Information Cables 17 inch MPR2 VGA 1280x1024 72 Hz NH 120 V 240 V VR417 HA VRT17 MPR2 VGA 1280x1024 72 Hz SH 120 V 240 V VR417 H4 VRT17 MPR2 VGA 1280x1024 72 Hz SH 120 V 240 V VR417 H VRT17 20 inch MPR2 power management NH 100 Vac to 240 Vac VRC20 HA MPR2 power management SH 100 Vac to 240 Vac VRC20 H4 MPR2 power management SH 100 Vac to 240 Vac VRC20 H 21 inch MPR2 VGA 1280x1024 72 Hz NH 120 V 240 V VR421 HA VRC21 MPR2 VGA 280x1024 72 Hz SH 120 V 240 V VR421 H4 VRC21 MPR2 VGA 280x1024 72 Hz SH 120 V 240 V VR421 H VRC21 D Denmark E United Kingdom K Switzerland T Israel X Europe Z Southern Cables Network Cables Twisted pair uncrossed Il 3 m 10 ft BN24G 03 Twisted pair crossed x 3 m 10
26. A F2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord VX40A N2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk PCI slot external SCSI disk drive U S power cord No floppy VX40A F3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk 3 5 inch floppy U S power cord No PCI slot or external SCSI disk drive VX40A N3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk U S power cord No floppy PCI slot or external SCSI disk drive VX40B F2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive No power cord VX40B N2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk PCI slot external SCSI disk drive No floppy or power cord VX40B F3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk 3 5 inch floppy No PCI slot external SCSI disk drive or power cord VX40B N3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk No floppy PCI slot external SCSI disk drive or power cord VX40B C2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 32 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive Seed u
27. IVERS ETC BOOTPTAB 4 Choose Start and Automatic to start the server now and have it automatically start whenever the desktop is restarted 5 Repeat steps 2 to 4 for the TFTP server In the TFTP startup parameters you can include a restricted path to search for file requests See the online help in the Services dialog box Specifying a Multia MOP or TFTP Startup Account If the Multia CD ROM is mounted or installed on a remote network drive you must specify a startup account for the Multia MOP or TFTP server before performing repairs or upgrades with those servers Create this account on the administrative desktop that will run the servers You cannot create a startup account if you have installed the Multia X Server option In this case you must start the Multia servers from a command window To specify a startup account for the Multia MOP or TFTP server 1 If the selected server is currently running stop the server in the Services dialog box of the Customize Multia window Press Ctrl Esc to display the Windows NT Task List In the New Task box enter Control Services and choose Run In the Services dialog box select the Multia MOP Server or Multia TFTP Server Choose Startup DN A AN In the Log On As area select This Account and specify an account on this desktop that has administrator privileges 7 Choose OK 8 Choose Close After creating the account you can start the selected server in the Service
28. MOP server or BOOTP and TFTP servers see page 80 To restore a Multia desktop to its initial software state Check the type of network connection on the rear of the system box before you start ThinWire thickwire or twisted pair 1 2 NP HOO E r e 10 Mount or install the Multia CD ROM on an accessible host Set up the moptab file or bootptab file e Fora BOOTP server specify the correct Multia boot file in the bootptab file page 82 based on your type of network connection ThinWire or twisted pair bf path RMF SYS Thickwire bf path RMFAULSYS e For a Multia MOP server simply add the location of the Multia CD ROM s RMF files to the home directory HD in the moptab file page 81 e For an OpenVMS MOP server add the location of the Multia CD ROM s RMF files to the definition of the MOM SYSTEM logical page 81 If you use Multia servers start them as follows a If the Multia CD ROM is mounted or installed on a remote network drive use the Windows NT Control Panel to specify a startup account with administrator privileges for the MOP or TFTP server page 83 You can omit this step if the CD ROM is on a local drive b Start the MOP server page 81 or BOOTP and TFTP servers page 82 from the Services dialog box of the Customize Multia window Restart the desktop that has the corrupted disk When the Boot menu appears on the blue screen press an arrow key to halt the display In the Boot menu choose Suppl
29. Make sure power is present at the system board See Power Port Pinouts page 100 for more information Initialization and Power On Self Test Errors The diagnostic LED on the back of the system box indicates the symptom of any problem that occurs during initialization or the power on self test POST When you turn on the system the SROM initializes the CPU core logic and memory During power on the CPU loads the POST from the SROM Typically the POST reports errors that prevent the console from booting During power on if the system fails a test the LED flashes to indicate that the test failed On the VX40 model the diagnostic LED also flashes at the beginning of each self test 10 Multia MultiClient Desktop Service Information Initialization and Power On Self Test Errors See the SROM LED code table for a list of SROM codes descriptions and recommended actions SROM LED Codes The diagnostic LED on the system box flashes at power up On the VX40 model the LED also flashes once briefly for each sequence number displayed If the SROM code completes testing without errors the LED remains off If an error occurs the LED flashes a hexadecimal code from the following table Failed while sizing memory For VX41 and VX42 models first replace the cache SIMM page 56 If this does not fix the problem continue with the recommended action for VX40 models For VX40 models replace memory modules SIMMs page 55 until no
30. Multia MultiClient Desktop Service Information Part Number EK MULTS IN C01 October 1995 This guide describes how to troubleshoot and service the Multia MultiClient Desktop The guide covers Alpha and Intel based models System overview Troubleshooting Console commands Alpha based models BIOS Setup utility Intel based models Removing and replacing FRUs Restoring Multia desktops to an initial software state Part numbers and pinouts Revision Update Information This is a revised document Digital Equipment Corporation Maynard Massachusetts First Edition January 1995 Third Edition October 1995 Digital Equipment Corporation makes no representations that the use of its products in the manner described in this publication will not infringe on existing or future patent rights nor do the descriptions contained in this publication imply the granting of licenses to make use or sell equipment or software in accordance with the description Possession use or copying of the software described in this publication is authorized only pursuant to a valid written license from Digital or an authorized sublicensor O Digital Equipment Corporation 1995 All rights reserved The postpaid Reader s Comments form at the end of this document requests your critical evaluation to assist in preparing future documentation The following are trademarks of Digital Equipment Corporation Alpha Digital DECnet LAT Multia the Multia
31. Remote Maintenance Facility The Multia CD ROM includes a Remote Maintenance Facility RMF that is invoked when you e Perform a Multia software update that includes the operating system e Perform a Multia firmware update e Restore Multia software to a corrupted desktop When you select a software or firmware update from the Configuration Manager the Confirm Software Update dialog box indicates whether or not the update requires the RMF software The automated update or repair procedure first downloads the RMF software from the CD ROM kit to the selected desktop Then the RMF software initializes the desktop s disk and downloads the Multia software from the CD ROM kit to the desktop To download the RMF software you need e A maintenance operations protocol MOP server or e A boot protocol BOOTP server and trivial file transfer protocol TFTP server You can use the servers provided with each desktop or the servers on a host system Using the MOP server provided with the desktop can reduce administrative overhead because you do not have to maintain a list of client desktops in the moptab file Since desktops include built in support for MOP communication you can use this approach even in environments that typically use BOOTP and TFTP servers Caution When you perform major updates involving the operating system the desktop is restored to an initial state Any user files or additional software files installed on the desktop s
32. VMS and Digital UNIX PALcode version Displays the version of the console firmware Show Command Examples TOSHIBA MK2326FB A15B 08 00 2B E2 C0 3B SCSI Bus ID 7 gt gt gt show version V3 5 xx Nov 30 1994 18 22 35 xx represents a version number For the Multia MultiClient Desktop the first released version is 72 Setting the Default Console You can switch the default console from SRM Multia style to ARC Windows NT style or ARC to SRM From SRM to ARC At the SRM prompt enter the following The ARC console Boot menu appears By default command the system autoboots after 5 seconds Para From ARC to SRM Power on the desktop The ARC boot menu appears 2 Select the Supplementary menu The Supplementary menu appears Select the Setup the system The Setup the system menu appears menu 40 Multia MultiClient Desktop Service Information Resetting the Boot Configuration 4 Select Switch to OpenVMS or The following screen appears POS Ee Which operating system should be launched at the next power cycle Boot selection is currently NT Switch to NT Switch to OpenVMS Switch to Digital UNIX Setup menu Use the arrow keys to select then press Enter e 6 Select Setup menu e The Setup menu appears rr A Resetting the Boot Configuration If the power up sequence stops at the blue screen and displays an error message you may need to reset the desktop to its def
33. abled The diskette drive type is Make sure the drive ID is correctly set refer to the documentation incorrect supplied with your diskette drive The diskette boot option is Run the BIOS Setup utility and set Boot From Diskette A to disabled Enabled The diskette might not be Use a bootable diskette bootable The diskette does not contain Insert a diskette with the correct startup files startup files The diskette drive is empty Insert a diskette that contains an operating system The diskette is worn or Try another diskette damaged The cables are loose Secure all cable connections No response to keyboard commands Probable Cause Recommended Action The keyboard is not Power down the computer and connect the keyboard connected The keyboard is connected to Power down the computer and connect the keyboard to the keyboard the mouse port port The computer operation is Reboot the computer halted No response to mouse commands Probable Cause Recommended Action Power down the computer and connect the mouse The mouse is connected to Power down the computer and connect the mouse to the mouse port the keyboard port Computer operation is halted Reboot the computer Disk Drive Troubleshooting This section covers the following topics e IDE SCST hard disk drive cannot read or write information e Target diskette drive cannot read or write information Multia MultiClient Desktop Service Informatio
34. are grouped together Fatal errors errors that lock up your computer are generally the result of a failed system board or some other add on component SIMM BIOS computer battery and so forth Resolve any problems using the appropriate troubleshooting procedures Multia MultiClient Desktop Service Information 27 Accessing the Windows NT Event Logs Accessing the Windows NT Event Logs See page 17 28 Multia MultiClient Desktop Service Information 4 Console Commands Alpha Based Models The Alpha based Multia MultiClient Desktop provides two functional consoles e The ARC console supports the Windows NT operating system e The SRM console is the Multia diagnostics console The console firmware resides in 768 Kbytes of flash ROM on the system board The flash ROMs may be updated in the field This section describes e ARC console commands e SRM console commands e Setting the default console to ARC or SRM e Resetting the boot configuration ARC Console Commands The ARC console provides the following Boot menu By default the Multia MultiClient Desktop is set to autoboot 5 seconds after this menu appears ARC Multiboot Alpha AXP Version 3 5 x Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Boot menu Boot Windows NT Boot an alternate operating system Run a program Supplementary menu Use the arrow keys to select then press Enter Boot Windows NT The B
35. ariable appears in the Name field After you select a variable press Enter to open the variable for editing When you are finished editing a variable press Enter To return to the previous menu press Esc Reset System to Factory Defaults For systems with ARC Version 3 10 or later the Reset system to factory defaults menu item resets the environment configuration and boot selections to the default settings for Multia MultiClient Desktops The command asks for confirmation that you want to do this For systems with ARC Version 3 5 7 or earlier do not use the Reset to factory defaults menu item To reset the system see Resetting the Boot Configuration page 41 32 Multia MultiClient Desktop Service Information ARC Console Commands The ARC version number appears on the Boot menu Help The Help menu item displays a single screen that provides basic setup steps and keyboard functions The help screen mentions the use of the Reset to factory defaults feature Do not use this feature if your system has ARC Version 3 5 7 or earlier To reset systems with ARC Version 3 5 7 or earlier see Resetting the Boot Configuration page 41 Switch to the SRM Console Multia Diagnostics The Switch to OpenVMS or Digital UNIX console menu item displays a menu that lets you switch from the ARC console to the SRM console at the next power off power on cycle Which operating system should be launched at the next power cycle Boot selection is curre
36. ault boot settings For systems with ARC Version 3 10 or later use the Reset system to factory defaults menu item on the ARC boot menu The ARC version number appears on the Boot menu For systems with ARC Version 3 5 7 or earlier do not use the Reset to factory defaults menu item To reset the system use the following procedure 1 Turn on the system box 2 When the Boot menu appears press an arrow key to stop the sequence In the Boot menu choose Supplementary menu Arc Multiboot Alpha AXP Version 3 5 7 Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Boot menu Boot Windows NT Boot an alternate operating system Run a program Supplementary menu Use the arrow keys to select then press Enter 3 Inthe Supplementary menu choose Set up the system Supplementary menu Install new firmware Install Windows NT from CD ROM Set up the system Display hardware configuration Boot menu Use the arrows keys to select then press Enter Multia MultiClient Desktop Service Information 41 Resetting the Boot Configuration 4 The first three items in the Setup menu will be yellow Setup menu Use the arrow keys to select then press Enter Set system time Set default environment variables Set default configuration anage boot selection menu Setup autoboot achine specific setup Edit environment variables Reset system to factory defaults Help
37. boot device Environment variables are incorrectly set For example configuration settings may be lost if the battery or system board were replaced The target boot device is not listed in the ARC s list available boot devices command due to a SCSI bus problem Replace the system board page 71 Recommended Action Check the system configuration for correct device parameters Use the ARC console to display the available boot devices First from the Boot menu select the Supplementary menu then select list available boot devices Verify that the target boot device is listed If the target boot device is not listed try resetting the boot configuration page 41 Check and set the environment variables if necessary Check that the SCSI cable in the system box is properly connected Make sure cables are oriented properly and connected Check for bent pins Check all the SCSI devices for incorrect or conflicting IDs Refer to the device s documentation Check the SCSI bus termination The SCSI bus must be terminated at the last internal and the last external SCSI peripherals The last internal SCSI device automatically provides termination The external SCSI cabling must be less than 9 feet long If no external SCSI cable or devices are plugged into the rear SCSI connector the external portion is automatically terminated If a SCSI cable is plugged in then the automatic termination is disabled
38. ckly returns the desktop to operation You must enable power management to use this option Suspend in Specifies how long the desktop must be inactive Timeout in before a maximum power shutdown takes effect In a maximum power shutdown the monitor CPU and hard disk are powered down Any mouse or keyboard activity quickly returns the computer to operation You must enable power management to use this option Standby CPU Sets the CPU speed during standby mode Speed MAX full speed HIGH 1 4 speed MED 1 8 speed LOW 1 16 speed Fixed Disk Disabled Specifies how long the fixed disk drive must be Timeout 1 min to 5 min inactive motor off before standby mode takes 10 min effect 16 min On Enables or disables the monitor display during Off in Standby standby mode 52 Multia MultiClient Desktop Service Information Resetting the Boot Configuration Resetting the Boot Configuration To reset the desktop to its default boot configuration settings 1 2 3 Turn on the system box When the BIOS screen messages appear press F2 to enter the Setup utility In the Setup window use the arrow keys to choose the Exit screen When you move the cursor to a new screen item help appears on the right In the Exit screen choose Get Default Values Then choose Save Changes and Exit The system should autoboot An OS Loader screen appears after the Setup utility If the boot process stops at the OS Loader screen choose
39. corrupted which sometimes occurs after a power outage This option also clears the Plug amp Play databases After you input correct settings or accept the default settings the computer switches this setting back to No If you do not need to clear system configuration data leave the setting at No Large Disk Access Mode Select DOS if you have MS DOS installed Select Other if you have another operating system installed A large disk drive is a drive that has more than 1024 cylinders 16 heads or 63 tracks per sector Integrated Peripherals LPT Port Auto Enables or disables the onboard port at the specified Disabled address 3BC IRQ 7 378 IRQ 7 278 IRQ 5 LPT Mode SS Sets the onboard parallel port mode Two devices cannot share the same IRQ Multia MultiClient Desktop Service Information 49 BIOS Setup Utility Options RE Po Output Only Output only mode Bi PS 2 compatible mode and able to receive data directional mode COM Port Auto Enables or disables onboard serial port 1 at the specified Disabled address 3F8 IRQ 4 2F8 IRQ 3 3E8 IRO4 2E8 IRO3 If you select Auto Setup configures COM1 to address 3F8h and IRQ 4 Two devices cannot share the same IRQ Select Auto unless interrupts IRQ4 and or IRQ3 are allocated as a computer resource COM Port Auto Enables or disables onboard serial port 2 at the specified Disabled address See e IRO A Select Auto unless interrupts IRQ4 and
40. does not fix the problem replace the system board page 71 Testing 8M memory with For model VX40 replace the system board page internal data cache OFF and 71 backup cache ON For models VX41 and VX42 first replace the cache Multia MultiClient Desktop Service Information 11 Console Troubleshooting SIMM page 56 If replacing the cache SIMM does not fix the problem replace the system board page 71 Testing 8M memory with Replace the system board page 71 internal data cache ON and backup cache OFF Testing 8M memory with For model VX40 replace the system board page internal data cache ON and 71 backup cache ON For models VX41 and VX42 first replace the cache SIMM page 56 If replacing the cache SIMM does not fix the problem replace the system board page 71 Failed to find SIO while scanning Replace the backplane page 69 If a new PCI ID lines backplane does not fix the problem replace the system board page 71 Testing PCI data path using SIO Replace the backplane page 69 If a new backplane does not fix the problem replace the system board page 71 Testing flash ROM header Replace the system board page 71 Checks manufacturing code Failed flash ROM size field out Replace the system board page 71 of range Testing flash ROM checksum Replace the system board page 71 after loaded data Done with flash ROM load No action either ROMO or ROM2 Jumping to SRM c
41. drive If you select Auto in the Type field Setup automatically selects the optimum transfer mode These fields are automatically filled in if the desktop autodetected an installed hard disk drive 49 Incorrect settings can cause the desktop to malfunction Note 2 These fields are automatically filled in if the computer autodetected an installed hard disk drive 49 Memory Cache Options External Cache Cache System BIOS Cache Video BIOS Cache Memory Region C800 CBBF CCOO CFFF D000 D3FF D400 D7FF D800 DBFF DCO00 DFFF Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enables your desktop s external cache to operate in write back mode For optimal computer performance keep this setting at Enabled Enables the system BIOS to be cached in the internal cache and external cache if installed This increases computer performance because BIOS instructions can execute in cache instead of RAM Enables the video BIOS to be cached in the internal cache and external cache if installed This increases computer performance because video BIOS instructions can execute in cache instead of RAM Enables or disables shadowing of individual segments of ROM to increase computer performance Multia MultiClient Desktop Service Information 47 BIOS Setup Utility Options Memory Shadow Options System BIOS Enabled The system board reserves an area of DRAM for a cop
42. e 1 Slide out the component drawer 2 Access the floppy disk drive cable as follows If the system has a 2 5 inch hard disk drive Disconnect the hard disk drive cable from the backplane If the system has a 3 5 inch hard disk drive a Remove the two screws holding the hard disk drive in place c Lift the hard disk drive over the rear panel out of the way Multia MultiClient Desktop Service Information 75 Floppy Disk Drive Cable 3 Lift the tabs of the floppy disk drive connector on the system board Then disconnect the ribbon cable Installation Notes When reconnecting the ribbon cable to the floppy disk drive make sure that its 26 metallic fingers face the top of the drive When reconnecting the other end of the cable to the system board make sure the metallic fingers face the rear panel After connecting the cable push down the connector tabs 76 Multia MultiClient Desktop Service Information H Restoring Multia Software This chapter describes how to restore the software on a Multia desktop to its initial factory state You need the Multia CD ROM supplied in the System Administrator Kit The Multia CD ROM must be mounted or installed on a system that is network accessible to the desktop you are restoring For Intel based models you also need the RMF diskette supplied in the kit The chapter covers the following topics e Restoring Multia software on a corrupted desktop e Set
43. e Alpha Based Models t nono nnnnn nn conan cnn nnnnnnnos 68 3 5 Inch Disk Drive Intel Based Model 69 EE EE 70 SyStEMBO EE 71 E EE 73 Speaker NN 74 Floppy Disk Drive Cabl ninosnrmnasinaa airada 75 7 Restoring Multia Software Restoring Multia Software on a Corrupted Desktop oooooococccnonccnonnnconaconnancnoncnnonccnonacconanonnnnononccnnccnancninnnss 77 Restoring Intel Based Models Multia Version 311 77 Restoring Alpha Based Models Multia Version 301 79 Setting Up Servers for the Remote Maintenance Facility oononccnonccconccconanononccnonncnonaconnnnonnncnonncnnncccanccnnnss 80 Configuring a Multia MOP Server saara i a eea Aa aea E E E eT Ra 81 Configuring an OpenVMS MOP Server cocccoocccnonncnonncnonccnoncnnonanonnnnonnnnonnncnnnnconn ron nnrnn acc nnnncnnnccnaninnnss 81 Starting th Multia MOP Server cristo arar aa lea niente 81 Configuring a BOOTP Servo eda ioe dee 82 Starting the Multia BOOTP Server 83 Specifying a Multia MOP or TFTP Startup Account 83 A Part Numbers Recommended Spares Liste NEES ENEE NEEN NENNEN a eTe 85 Field Replaceable Units ocurrir e Ed SA lata ERRE 85 General Recommended Spars isidan e E E E T E a a E E S 86 AE A A EA ee 87 Part Numbering Conventions iii 87 M ltia Single System BOX estero nia ee eet Seele ee EE enger aN ar 88 Memory Modules coria ara 91 DiS Re 91 Keyboards iia did dida a de didnt 92 Digital Color Monitors ege use SES eran ee deed E 92 OT 93 Related Documentatio
44. e a Y cable 10 0407 01 External SCSI Port Pinouts External SCSI Port Pinouts eenecrcceooosoosooosores 50 pin high density Honda type 26 50 receptacle 26 psa data us inet as psa data ustine2 a Jose 29 3 data busines 32 oeo data us tines ls oroma ssf py data bus tine o omma ss pe Data bus party 3s Joen fT 36 Joen fT Pe 4 s li s oroma so oea Data bus tne 4 o oroma si so Daa vus ines 12 Reserved far Reserves J i a Revered Groma Jm owa h O a forma 1 Grow 21 Ground Lu moe Message ler Lan sei gege Multia MultiClient Desktop Service Information 97 Floppy Disk Controller Pinouts Floppy Disk Controller Pinouts WRDATA INDEX y J DISKCH Ge Le ts VDD VDD Es Keyboard Port Pinouts Miniature circular DIN 6 position receptacle CE 98 Multia MultiClient Desktop Service Information Mouse Port Pinouts Mouse Port Pinouts 6 5 Miniature circular DIN 6 position receptacle 2 1 E SSCS C Network Ports Pinouts Thickwire Pinouts J2 Thickwire AUI ENET 15 pin D sub 10Base5 Multia MultiClient Desktop Service Information 99 Network Ports Pinouts ThinWire Pinouts J3 1 500 Ethernet coax connector ThinWire 10Base2 Twisted Pair J4 Pinouts keeszeed Twisted pair 10BaseT 100 Multia MultiClient Desktop Service Information Power Port J10 Pinouts Pow
45. e computer performance such as COM port and LPT port settings e Security Options let you set a supervisor password and backup data reminders e Power Options set power saving options to increase the life of your desktop e Exit provides options for saving changes and leaving BIOS Setup See the previous section Multia MultiClient Desktop Service Information 45 BIOS Setup Utility Options Main Menu Options System Time Sets the current time System Date Current date Sets the current date Language English Sets the display language for the BIOS Setup Espa ol utility Francais Deutsch Diskette A 1 44 MB 3 Sets the size and density of diskette drives Diskette B 250 MBE 9 The Multia desktop uses only one diskette ot Installed dri rive 1 2 MB 5 720 KB 3 IDE Adapter 0 See IDE Hard Disk Options page 46 Master IDE Adapter 0 Slave Video system EGA VGA Sets the video controller type CGA 80x25 Monochrome imay ae E ESTATE Memory Shadow See Memory Shadow Options age Boot Sequence See Boot Options page 48 Numlock Il s s s iSY See Keyboard Options page 48 System memory Not user selectable Displays the amount of base conventional memory each time the computer boots Extended memory Not user selectable Displays the amount of extended memory each time the computer boots IDE Hard Disk Options Autotype fixed disk Press Enter to detect and fill in the installed hard d
46. ed to the supervisor who must enter his or her password If User is selected the diskette drive can be accessed by entering either the supervisor or the user password Whatever setting is chosen it only becomes functional if both a Supervisor Password and a User Password have been set Of you choose User for the setting Fixed disk boot Normal Write protects the boot sector on your hard disk drive sector Write protect Network server Enabled This option keeps the computer from being accessed Disabled during network operation System backup Disabled Enables or disables the system backup reminder reminder Daily message Weekly Monthly Multia MultiClient Desktop Service Information 51 BIOS Setup Utility Options Virus check Disabled Enables or disables the virus check reminder message reminder Daily Weekly Monthly Power Options CAC E APM Enabled Allows Advanced Power Management APM Disabled software to better manage power savings Power Savings Customize Select Customize if you want to make your own Max Power selections in the other menu fields Savings Med Power Savings Med Power Savings Disabled Max Med and Min set power management options to predefined values Standby in Specifies how long the desktop must be inactive Timeout in before a partial power shutdown takes effect In a partial power shutdown the monitor and CPU are set to power management Any mouse or keyboard activity qui
47. electable setup in English French German and Spanish Application Manager Configuration Manager Status application Terminal emulator World Wide Web browser Reference Desk online help and tutorial TrueType PC font support Communications protocols IPX SPX LAN Manager NetBEUI NetBIOS PATHWORKS TCP IP DECret Multia Version 3 0 and later LAT NFT bundled with Multia X Server option Multia System Administrator Kit The System Administrator Kit provides the Multia for System Administrators CD ROM for performing software upgrades and repairs The CD ROM includes Multia Base Software Multia software options Version 3 0 and later including Multia X Server RUMBA for the Mainframe 3270 emulator Remote Maintenance Facility RMF software for restoring Multia system disks Multia MultiClient Desktop Service Information 3 Overview Front View Rear View 4 Multia MultiClient Desktop Service Information Six 28 E OS ER E E P a P Stereo audio input Stereo audio output Microphone Stereo headphones On off power switch Floppy disk drive Keyboard connector Serial port SCSI 2 connector PCI slot Auxiliary power connector AC input power connector Kensington lock connector Mouse connector PCMCIA type 1 or 2 slot Parallel port Twisted pair Ethernet connector ThinWire Ethernet connector PCMCIA type 1 or 2 slot Th
48. ementary menu In the Supplementary menu choose Set up the system In the Setup menu choose Switch to OpenVMS or OSF console In the next screen choose Switch to OSF Choose Setup menu then turn the power button on the system box off and on The desktop displays a gt gt gt prompt At the gt gt gt prompt enter the following commands gt gt gt set auto_action halt gt gt gt set boot_osflags N Enter a boot command based on your server and network connector Multia MultiClient Desktop Service Information 79 Setting Up Servers for the Remote Maintenance Facility e MOP server ThinWire or twisted pair network gt gt gt b p MOP file RMFM SYS ew e MOP server thickwire network gt gt gt b p MOP file RMFMAUI SYS ew e BOOTP server ThinWire twisted pair or thickwire network gt gt gt b p BOOTP ew Wait for the host to download the file to the desktop If an error occurs check that your MOP server or BOOTP and TFTP servers are set up correctly and point to the location of the RMF files from the CD ROM 13 On some models the desktop will autostart On other models the gt gt gt prompt appears again If the prompt appears enter Arc and press Return gt gt gt Arc The desktop restarts and displays the Multia startup screen At this point the desktop is in its initial factory state To restore the desktop s previous configuration enter the desktop s key Setting Up Servers for the
49. ent drawer Alpha based models The battery is next to plugs P8 and P9 on the system board Disconnect the battery connector from the system board Then rotate the battery upward to remove it from its fabric lock fastener Use battery part number 12 38597 01 or 12 45248 01 for a replacement Part number 12 38597 01 shown A WM OU sf haut psili Intel based models The battery is on the underside of the system board Lift the battery out of its seat Use battery part number 12 41474 06 for a replacement Multia MultiClient Desktop Service Information 73 Speaker Speaker To remove the speaker 1 Slide out the component drawer 2 Remove the two screws holding the top of the system box in place S 3 Slide the top of the system box to the rear and lift the top off 4 Locate the speaker on the front panel and disconnect the speaker connector Some systems have the speaker hardwired to the power supply In this case cut the wires about 1 5 inches from the speaker terminals Splice the wires when you replace the power supply Caution If the speaker is hardwired to the power supply do not unsolder the wires Excessive heat can damage the speaker coil 5 Gently slide the speaker over its seating nodule to release the speaker from its tabs 74 Multia MultiClient Desktop Service Information Floppy Disk Drive Cable Floppy Disk Drive Cable To remove the cabl
50. eplacing the SIMMs replace the system board page 71 Floppy Drive Problems The floppy diskette is Go to the SRM console inaccessible for reading or At the gt gt gt prompt enter SHOW DEVICE writing during normal operation Windows NT You should see the following display operating system running dka0 0 6 0 DKAO TOSHIBA MK232FB A156 Multia MultiClient Desktop Service Information 15 Console Troubleshooting Recommended Action SCSI Drive Problems dva0 0 0 0 1 DVAO ewa0 0 0 11 0 EWAO 08 00 2B E2 C0 3B pka0 7 0 6 0 PKAO SCSI Bus ID 7 If dva0 is not in the list of devices first replace the floppy drive page 65 then replace the cable If dva0 is in the list of devices install a FAT formatted floppy diskette and enter the following command gt gt gt FLOPPY If an error occurs try replacing each of the following parts in order until the error is fixed a Floppy disk drive cable page 74 b Floppy disk drive page 65 c System board page 71 Recommended Action Your system fails to boot and boot problems cannot be solved 16 Multia MultiClient Desktop Service Information Go to the SRM console At the gt gt gt prompt enter SHOW DEVICE You should see the following display dka0 0 DKAO TOSHIBA MK232FB A156 0 dva0 0 0 0 1 DVAO 0 6 0 ewa0 0 0 11 0 EWAO 08 00 2B E2 C0 3B pka0 7 0 If PKAO is not in the list of devices
51. er Port J10 Pinouts bh von aso CS GND Multia MultiClient Desktop Service Information 101 System Board Jumpers Alpha Based Models System Board Jumpers Alpha Based Models VX40 VX41 VX42 Jumpers Jumpers TI OSOS Jumpers EE WI wil Causes the system to attempt a floppy boot fail safe load FSL W6 to W3 W6 to W3 Under SRM these jumpers determine the resolution driven to the graphics display a E When connected to a switch causes a reset or halt See J8 When set 2 to 3 causes a reset This is the default When set 1 to 2 causes a halt request CPU interrupt BEES Graphics Display Resolution Jumpers W6 to W3 for Models VX40 VX41 and VX42 0 installed 1 not installed i ld ech E ES GR voa 640x480 59 94 94 380x285 25 175 175 GEES lo o f fo svca Logan 6032 3sox8 40 00 lo o f fi ercosvca Logan Tom 380x285 sooo fo i fo o vesa iosas 024768 70 07 380x285 Dan for fo i piena 1024x768 rozesr s Tee Jaco Jos o O i CO feon oas oo 1280x1024 60 Hz 1280x1024 60 10 356x285 110 15 aa 86C928 Lo 1280x1024 66 Hz 66 Hz 1280x1024 66 51 51 356x285 119 843 843 Do e Eon Chloe 7205 Jace Los 102 Multia MultiClient Desktop Service Information System Board Jumpers Intel Based Models W5 Standard Addressability Vertical Height x Width Pixel Freq _ KS area EH LS GEES Jumpers W9 to W7 for Models VX41 and VX42
52. ess to certain BIOS Setup utility menus To delete or disable the user password press Enter in the Set User Password field When prompted for the user password leave the field blank and press Enter again Supervisor Disabled Indicates whether or not the supervisor s password is Password is Enabled enabled or disabled not user selectable User Password Disabled Indicates whether or not the user s password is enabled is Enabled or disabled not user selectable Set Supervisor I Lets you specify a supervisor password to restrict access Password to the BIOS Setup utility You must set a supervisor password before you can set a user password Entering BIOS Setup with a supervisor password provides access to all user selectable features Set User I Lets you specify a user password for entering the BIOS Password Setup utility You must specify a supervisor password first Entering BIOS Setup with a user password provides access to the following information Supervisor password is Enabled User password is Enabled Set user password press enter to enter a user password Password on boot Enabled Disabled whichever is in effect You cannot change this option setting Password on Enabled Enables or disables the enter password on boot option boot Disabled Diskette access Supervisor Controls who has access to diskette drives User If Supervisor is selected access to the diskette drive is limit
53. ews holding the power supply to the system box frame 5 Disconnect the in line connector on the cable for the power switch LED by lifting the connector s tab and pulling the two cable sections apart 62 Multia MultiClient Desktop Service Information Power Supply 6 Slide the power supply about 0 25 inches toward the center of the system box and carefully route the LED wires behind the fan housing 7 Push the rear end of the power switch shaft forward to disconnect it from the power supply shaft Multia MultiClient Desktop Service Information 63 Power Supply 8 Use a screwdriver to release the clips holding the front bezel in place then push the bezel forward about 0 5 inches Disconnect the in line speaker connector from the power supply Some systems have the speaker hardwired to the power supply In this case cut the wires about 1 5 inches from the speaker terminals Splice the wires when you replace the power supply Caution If the speaker is hardwired to the power supply do not unsolder the wires Excessive heat can damage the speaker coil Align the fan housing with the L shaped cutout in the front panel then lift the power supply assembly out of the system box Installation Notes When installing the power switch make sure the LED is on the left as seen from the front For models VX41 and VX42 you must use Part Number 70 29128 01 Rev B as a minimum You ca
54. f year Deposit Command deposit b w 1 q 0 h physical virtual gpr fpr ipr n counf s step device address data Description The deposit command writes data to an address that you specify The address can be a memory location register device or file DC COM ES Pear Reference internal processor register address space n count Specifies the number of consecutive locations to examine Specifies the address increment as a hexadecimal value This option allows you to override the increment that is normally derived from the data size Selects the device to access See SRM Devices page 35 address An address that specifies the offset within a device into which data is deposited The address may also be any valid symbolic address P rename Symbol representing General Purpose Register AAA ee representing Internal Processor Register The location SS following the last location referenced by an examine or deposit 36 Multia MultiClient Desktop Service Information SRM Console Commands The location immediately preceding the last location referenced by an examine or deposit AAA E The location last referenced The location last referenced by an examine or deposit an examine or deposit The location addressed by the last location referenced by an examine or deposit daa The data to be The data to be deposited Deposit Command Examples gt gt gt d n 1FF pmem 0 0 Clear the fi
55. failure occurs If replacing the SIMMs does not fix the problem replace the system board page 71 For VX41 and VX42 models first replace the cache SIMM page 56 If this does not fix the problem continue with the recommended action for VX40 models For VX40 models replace memory modules SIMMs page 55 until no failure occurs If replacing the SIMMs does not fix the problem replace the system board page 71 Testing for mapped out MCRs For VX41 and VX42 models first replace the cache SIMM page 56 If this does not fix the problem continue with the recommended action for VX40 models For VX40 models replace memory modules SIMMs page 55 until no failure occurs If replacing the SIMMs does not fix the problem replace the system board page 71 Configured memory okay For VX41 and VX42 models first replace the cache SIMM page 56 If this does not fix the problem continue with the recommended action for VX40 models For VX40 models replace memory modules SIMMs page 55 until no failure occurs If replacing the SIMMs does not fix the problem replace the system board page 71 Testing 8M memory with For VX41 and VX42 models first replace the cache internal data cache OFF and SIMM page 56 If this does not fix the problem backup cache OFF continue with the recommended action for VX40 models For VX40 models replace memory modules SIMMs page 55 until no failure occurs If replacing the SIMMs
56. ha AXP Version 3 5 9 Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Supplementary menu Install new firmware Install Windows NT from CD ROM Set up the system Display hardware configuration Boot menu Use the arrow keys to select then press Enter Install New Firmware Do not select this menu item This feature is not currently supported by the Multia MultiClient Desktop Install Windows NT from CD ROM Windows NT updates for Multia systems are distributed with Multia software updates so normally there is no reason to use this menu item Before selecting this item insert the Windows NT distribution CD ROM into a CD drive accessible to the system 30 Multia MultiClient Desktop Service Information ARC Console Commands Set Up the System The Set up the system menu item displays the Setup menu page 31 Display Hardware Configuration The Display Hardware Configuration menu item displays a list of available hardware devices on your system The list shows the controller unit numbers type of device processor information video option data and PCI slot information Boot Menu The Boot menu item returns you to the Boot menu Set Up Menu You use the Setup menu to specify environment variables configuration information boot selections and machine specific setups The Setup menu also lets you switch to the SRM console for Multia diagnostics by using the Switch t
57. hard disk will be lost If you want to save these files back them up before performing major updates Using Multia To start Multia servers you use the Services dialog box in the Customize Multia window Servers When you start a MOP or BOOTP server you specify the network path to the moptab or bootptab configuration file For details see the online help in the Services dialog box 80 Multia MultiClient Desktop Service Information Moptab Syntax Setting Up Servers for the Remote Maintenance Facility Configuring a Multia MOP Server If you plan to use a Multia MOP server for updates and repairs you must set up the moptab configuration file Each desktop comes with a sample moptab file in the following location D WINNT35 SYSTEM32 DRIVERS ETC MOPTAB The moptab file must specify the network path to the home directory HD or directories containing the Multia RMF files to serve for the update or repair The network path is the only required information The MOP server will service requests from any MOP client for Multia software The client request includes a software identification SI for the file it is requesting The MOP server checks the home directory list for the requested file The moptab file for a Multia MOP server uses the following syntax HD directory1 directoryn HD specifies one or more directories to search for the requested RMF files The Multia CD ROM provides the RMF files in an RMF subdirect
58. he expansion board Computer operates incorrectly after installation of optional system memory SIMMs Probable Cause Recommended Action ___ _ Cause Recommended Action mesitas Reie he SMM ad sales o l SIMMs are installed Remove the SIMMs and reinstall page 55 Ee The The SIMMs have failed have failed Remove the Remove the SIMMs and reinstall and reinstall Make sure slots 0 and 1 or 2 and 3 are filled with the correct E o size GER and type Replacethe SIMMs o the SIMMs Multia MultiClient Desktop Service Information 19 Computer Troubleshooting Computer fails to retain setup information Probable Cause Recommended Action failed The CMOS clear jumper Disable the CMOS clear jumper W6 W6 is enabled Computer does not boot from an IDE hard disk drive Probable Cause Recommended Action Cause Recommended Action re IDE drige type cortes Runie BIOS ere eege Ses IDE drive type incorrect Run the BIOS Setup utility to identify the correct drive type See the drive eee label on the drive or consult the drive documentation The cables are loose cables are loose Secure all cable connections all cable connections The onboard IDE interface is Run the BIOS Setup utility and set the IDE Hard Disk Drives option disabled to Enabled The hard disk boot sector is Restore the Multia desktop to its inital software state page 77 Teenie Replace the disk Operating syste
59. ickwire Ethernet connector Video connector Thumbscrews Specifications Specifications System Board Alpha Based Models CPU model Digital 21066 AA LCA Digital 21068 AA LCA Clock speed 166 MHz 233 MHz Clock cycle 6 0 ns 4 3 ns Intel Based Models CPU model Pentium 100 MHz Clock speed 66 MHz Memory Alpha Based Models Maximum memory 128 MB Minimum memory 24 MB Memory type JEDEC Standard 36 bit SIMMs in 4 slots 70 ns or faster Cache memory 256 KB 512 KB and 1 MB options VX41 and VX42 Intel Based Models Maximum memory 128 MB Minimum memory 16 MB Memory type JEDEC Standard 36 bit SIMMs in 4 slots 70 ns or faster Cache memory 256 KB asynchronous 256 KB synchronous 256 KB synchronous burst and 512 KB options Power Supply Rated voltage range 100 V ac to 120 V ac 220 V ac to 240 V ac Maximum voltage range 88 V ac to 264 V ac Maximum input current 30 A to 40 A Output power 74 5 W Frequency range 47 Hz to 63 Hz Mechanical You can place the system box horizontally on a desktop or vertically in its stand Multia MultiClient Desktop Service Information 5 Configuration Horizontal dimensions Vertical dimensions Weight Environment Temperature Relative humidity Maximum wet bulb Minimum dew point Maximum altitude Configuration System Box Alpha Based Models 317 5 mm wide x 317 5 mm deep x 71 mm high 12 5 inches wide x 12 5 inches deep x 2 8 inches high
60. ing problems with specific options that you have installed Initial Troubleshooting Follow these general procedures to troubleshoot your Multia MultiClient Desktop for Intel Press Ctrl Alt Del If your desktop fails to boot turn it off wait until all hard disk drives completely spin down and then turn it back on If the power on self test POST detects an error refer to POST Messages page 25 and Beep Codes page 27 and take the appropriate steps to correct the problem After the problem has been resolved restart the computer If there are POST errors run the BIOS Setup utility page 44 and fix the problems identified by the POST errors Computer Troubleshooting This section covers the following topics No response when the computer is turned on Power is on but there is no screen display Computer operates incorrectly after installation of option board Computer operates incorrectly after installation of optional system memory SIMMs Computer fails to retain setup information Computer does not boot from an IDE hard disk drive Computer does not recognize an external SCSI device If you have both IDE and SCSI hard disk drives installed your computer uses the IDE hard disk drive as the boot device Computer does not boot from a target diskette drive No response to keyboard commands No response to mouse commands 18 Multia MultiClient Desktop Service Information Computer Troubleshooting No respon
61. ion 77 Restoring Multia Software on a Corrupted Desktop Performing the RMF Procedure Again 1 Mount or install the Multia CD ROM on an accessible host 2 Setup the moptab file or bootptab file For a BOOTP server specify the correct Multia RMF command file in the bootptab file page 82 Syntax bf path RMFVnnnM CMD nnn is the Multia version number For example if you have mounted the Multia Version 3 1 CD ROM on your E drive you would specify bf E V031 files RMF RMFV31M CMD For a Multia MOP server simply add the location of the Multia CD ROM s RMF files to the home directory HD in the moptab file page 81 For an OpenVMS MOP server add the location of the Multia CD ROM s RMF files to the definition of the MOM SYSTEM logical page 81 3 Ifyou use host based servers make sure the servers are running If you use Multia servers start them as follows a If the Multia CD ROM is mounted or installed on a remote network drive use the Windows NT Control Panel to specify a startup account with administrator privileges for the MOP or TFTP server page 83 You can omit this step if the CD ROM is on a local drive Start the MOP server page 81 or BOOTP and TFTP servers page 82 from the Services dialog box of the Customize Multia window 4 Insert the RMF diskette then restart the desktop The RMF software prompts you for Whether or not to partition the disk If you answer No the RMF software overwri
62. isk drive parameters in the remaining fields Auto Selecting a number 1 to 39 automatically None to 39 fills in the remaining fields in this menu E Select User if you want to fill in the remaining fields manually using the installed hard disk drive s parameters Cylinders 0 to 4095 Displays the number of cylinders Sectors track Displays the number of sectors track Write precomp 0 to 4095 Displays the number of cylinders that have Note 1 None their write timing changed Multi sector 2 sectors Determines the number of sectors per transfers 4 sectors block for multiple sector transfers 8 sectors Auto refers to the size the disk returns 16 sectors when queried Auto Disabled 46 Multia MultiClient Desktop Service Information BIOS Setup Utility Options Enables or disables the LBA hard disk drive addressing option LBA mode control 32 Bit I O Transfer Mode Note 1 Disabled Enabled Enabled Disabled Standard Fast PIOL Fast PIO2 Fast PIO3 Fast PIO4 This option allows you to select Disabled for IDE hard disk drives up to 528 MB When using IDE drives greater than 528 MB and MS DOS or Windows as your operating system select Enabled Select Disabled for all other operating systems Enables or disables 32 Bit data transfer with the IDE hard disk drive This setting is recommended when using the PCI IDE connector Selects the method to transfer data to and from the IDE hard disk
63. itial information on the problem use this table to locate the troubleshooting section that addresses your problem If you have this problem The system box fails to power up The system box powers up but nothing is displayed on the monitor The system box powers up but fails to boot The monitor displays a crash dump The system hangs while displaying the Setting console to boot mode message or hangs after replacing the battery The system boots and the blue screen appears but fails to boot the hard drive You cannot access network applications The system is slow or displays less memory than you know is installed The floppy diskette is inaccessible for reading or writing during normal operation Windows NT operating system running Your system fails to boot and you cannot solve the boot problems Go to Power System Troubleshooting page 10 Power System Troubleshooting page 10 Console Troubleshooting page 12 Machine Checks page 12 Battery Problems page 13 Boot Problems page 13 The SRM console and see the Network Problems section page 14 The SRM console and see the Memory Problems section page 15 The SRM console and see the Floppy Drive Problems section page 15 The SRM console and see the SCSI Drive Problems section page 16 Multia MultiClient Desktop Service Information 9 Troubleshooting Equipment Troubleshooting Equipment Be sure to have the following equipme
64. ize an external SCSI device cocooocnonccnoncnonncnoncnnononcononccnnncnonccconanonnnnonancnnnnne 20 Computer does not boot from a target diskette drive 21 No response to keyboard commande 21 No response to MOUSE COMMANAS eeccceeeeceeeseceeceeeseeeceeneececseaeeecensaeeeceeaeeeceeaeeeeceeaeeeeeetaeeeeneaaees 21 Disk Drive Troubleshooting cececccceeseeeeeesnceeeeeeneeeceeceeecseaeeeceseaeeeceenneeeeseaeeeceseaeeecseeeeeeseaeeeseeeneeeeneas 21 IDE SCSI hard disk drive cannot read or write information eeeseesssesrsesrsereeereseressreseresrresrresrresressee 22 Target diskette drive cannot read or write information 0oooocnnoocccnononcnonononcnnononcnnnononnononnnonoconnnnnnnnn orcos 22 Monitor Troubleshooting id odian 22 Monitor power indicator is not ON ceccceeeeesceeeeeneceeeseeeecesneeeeeseeeececeaeeeceeeaeeeeseeeeeeseaeeeesseaeeeeeeates 22 Nov screen ek EE 23 No monitor display while loading Windows video drtvers 23 Distorted rolling or flickering screen display or wrong uneven color 23 Monitor fails to switch to high resolution mode 23 Monitor display not centered while loading Windows video divers 24 Network Interface Troubleshooting cccesscceesesceeeeesneeeeeeaeeceeseaeeecseneeesenaeeecesneeeecseeeeeeseeeeseeeneesensas 24 Power is on LAN address is installed on server system hangs 24 Network does DOE SIONS ee 24 Audio Frouble ebessen eege eet gees 24 SCSI Device Troubleshod Mccain lia
65. lient Desktop Service Information Intel Processor Upgrade Intel Processor Upgrade All Intel based models have an upgradable Pentium processor To remove the Intel processor 1 Slide out the component drawer 2 Release the handle for the Intel processor by pressing the handle down and out then lift the handle up 3 Lift the Intel processor straight up and out of its socket Multia MultiClient Desktop Service Information 59 Intel Processor Upgrade To replace the Intel processor 1 Align the beveled corner of the Intel processor with the inside corner of its slot 2 Lower the Intel processor straight down into its slot then lower the slot s handle and lock in place Jumper W2 is shown for the next step 3 Set the W2 W4 W5 and W7 jumpers based on the Intel processor installed See the System Board Jumpers section page 103 for settings 60 Multia MultiClient Desktop Service Information PCI Option PCI Option To remove the PCI option 1 Slide out the component drawer 2 Remove the screw holding the PCI option in place Multia MultiClient Desktop Service Information 61 Power Supply Power Supply To remove the power supply 1 Slide out the component drawer 2 Remove the two screws holding the top of the system box in place S 3 Slide the top of the system box to the rear and lift the top off 4 Remove the two scr
66. logo OpenVMS PATHWORKS ThinWire and the DIGITAL logo The following are third party trademarks Intel and Pentium are registered trademarks of Intel Corporation Microsoft MS DOS and Windows 95 are registered trademarks and Windows and Windows NT are trademarks of Microsoft Corporation NetBIOS is a trademark of Micro Computer Systems Inc OSF is a tradmark of the Open Software Foundation PS 2 is a registered trademark of International Business Machines Corporation RUMBA is a registered trademark of Wall Data Inc TrueType is a registered trademark of Apple Computer Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Ltd All other trademarks and registered trademarks are the property of their respective holders Contents About This Guide 1 Multia System Description e EE 1 System Hardware Features ill ee abd cake ee ee ee eben e 1 Software VERT 3 Front Vit dd dit td lod ens 4 Re dd 4 PEC e 5 System Boada dai Ghee et dived pans Ginga ias 5 IMIS IN OLY 33 ee Ee A EE EE 5 POWCE EE ee ee ee 5 Mecha a ee eg Ee Ee e 5 Environment NN 6 Conf Suration ANN 6 SYStEMUB gd ENEE TE 6 MEMO a A A A a 7 o NA 8 2 Troubleshooting Alpha Based Models Troubleshootin CEET ee 9 Troubleshooting Equipment E 10 Tro bles OMA AA 10 Power System Problems comica 10 Initialization and Power On Self Test Errors cc ccccesssceceeeeeceeeesneeeceseneeece
67. lot external SCSI disk drive U S power cord VX41A F3 System box with flexible 256K cache ZIF socket 166 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive U S power cord No PCI slot VX41B F2 System box with flexible 256K cache ZIF socket 166 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive No power cord VX41B F3 System box with flexible 256K cache ZIF socket 166 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive No PCI slot or power cord VX41B FD Denmark VX41B F2 BN19K 2E power cord VX41B FE UK VX41B F2 BN19A 2E power cord VX41B FK Switzerland VX41B F2 BN19E 2E power cord VX41B FT Israel VX41B F2 BN18L 2E power cord VX41B FX Europe VX41B F2 BN19C 2E power cord VX41B FZ Southern Hemisphere VX41B F2 BN19H 2E power cord VX41D F2 System box with flexible 256K cache ZIF socket 233 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord US build VX41D F3 System box with flexible 256K cache ZIF socket 233 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive U S power cord U S build No PCI slot VX41J F2 System box with flexible 256K cache ZIF socket 233 MHz Alpha CPU 16 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord for Japan Multia Mu
68. ltiClient Desktop Service Information 89 Hardware VX42 Models VX42A F2 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord VX42A F3 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive U S power cord No PCI slot VX42B F2 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive No power cord System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive No power cord or PCI slot AAA AAA AAA VX42D F2 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord U S build VX42D F3 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 24 MB 3 5 inch 540 MB disk 3 5 inch floppy external SCSI disk drive U S power cord U S build No PCI slot VX42E F3 Web server system box 233 MHz Alpha CPU 32 MB 3 5 inch floppy 3 5 inch 1 GB disk power cord VX42J F2 System box with flexible 512K cache ZIF socket 233 MHz Alpha CPU 16 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord for Japan VX51 Models
69. m software is Install the appropriate operating system not installed on the IDE hard disk drive The IDE hard disk drive is Format the IDE hard disk drive or partition the IDE hard disk drive not correctly formatted or the using the supplied operating system software requested partition does not exist There is no software on the Install software on the requested partition requested partition Computer does not recognize an external SCSI device Probable Cause Recommended Action The SCSI device jumpers are Refer to the supplied SCSI device kit installation instructions incorrectly set A SCSI ID conflict exists Refer to the supplied SCSI device kit installation instructions on setting SCSI IDs The terminating resistors are Remove the terminating resistors Refer to the supplied kit not removed from the SCSI installation instructions device The SCSI cable is not Terminate each end of the SCSI cable terminated The SCSI device is not Check the power and SCSI cables plugged in The SCSI cable is loose Secure all cable connections 20 Multia MultiClient Desktop Service Information Disk Drive Troubleshooting Computer does not boot from a target diskette drive Probable Cause Recommended Action The onboard diskette Run the BIOS Setup utility and set the diskette controller option to controller is disabled Enabled The diskette drive is not Run the BIOS Setup utility to enable the diskette drive en
70. mbly 70 29111 01 oo x x x X Front bezel includes door 70 32436 01 E PEI E E Top cover assembly includes top 70 31623 03 shield CA Jean EE a TE AR ON sewes ipower x x de Bower tmon assen JDaaa bb REES EES EE fx mem Jean bb mem Jean JJI l Can be used on an VX40 2 system 2 Can be used on any VX40 3 system 3 Can be used on any VX40 3 system 4 One SIMM To order SIMMS in pairs see Memory Modules page 91 86 Multia MultiClient Desktop Service Information Hardware Seege Teanwegceag Jee Tems omoran EE x x x ams omoran Jess x x E CI met smee de muss fraa e e O NS ament vama KI EPT Tea px x Tms caesi xine x xf 256 KB Cache OA ETT Jk E foa i E ls Hardware Part Numbering Conventions DOS ERE Train ana cru ee ora ma OOOO E TTT Ma merceu aoo Daten TTT Mua wi eo 2565 caca ed 166 mz Apa rO Eege 100 or 166 MHz CPU ERRE Pitan sn ete 512K cache Z sec 23 ME CPU Aa PA pasas E CLs gt EEE ea ser does USA butt OO A HA paraa A ERE Tan en ream SS ETT Tatin eg ope O ET Tratos ca ic gado ERE mna ein capado Kie ER TEN Tes amina ERE sinh moy nea O RRE ERRE TNT eo SS ERRE Te escri vin Per aaran enel ses 3 3 5 inch disk without PCI slot No external SCSI included on VX40 models External SCSI on VX41 and VX42 models Multia MultiClient Desktop Service Information 87 Hardware Multia Single System Box VX40 Models VX40
71. n ccccccccesesscceeeseeeceenneeeceeseeeceeneeeecseaeeeceseaeeecseaaeeesneaeeeseenaeeeseeneeeeeeeaeeeseenaeeeseae 94 B Pinouts Bidirectional Parallel Port Pimouts c cccecesscceeeenceceeceseeeeeeeeeeeseaeeecesnaeeecesneceseeeeeesseaeeeeeeeaeeeeeesereeensas 95 Communications Port PinOuts ccccceeeesceeseseeeceeeseneeeceseeeceeneeesseaeeeecesneeeceeneeeseeeeceeseeeeescesnaeeeeeaseeeesee 96 External SCSI Port PinOuts ii dee E 97 Floppy Disk Controller Pinouts oooonnoccnonccconccononccononcconnaconanonnncononncnnncnnan nn cnn E rn NE RRE R 98 Keyboard Port Pinout ciranean a AEN pa iii 98 Mouse Port Pin Outs o dl tdi 99 Network Ports PinoUtS iii east 99 Thick wire Pino uts TD tE EE E ee EE Ee Oe sth duck whe Se 99 Thin Wire Pinouts U3 EE 100 Twisted Parr JA e CN 100 Power Port J10 Pinout ii caia give 101 Video Port T1 PinoutS rat ee ones hs ea e da ue ee eege ele 101 System Board Jumpers Alpha Based Model 102 System Board Jumpers Intel Based Model 103 Index vi About This Guide Audience This guide is for Digital service personnel and qualified self maintenance customers Purpose This guide describes how to troubleshoot and service the Multia MultiClient Desktop The guide covers Alpha and Intel based models System overview Troubleshooting Alpha based models Troubleshooting Intel based models Console commands Alpha based models BIOS Setup utility Intel based
72. n 21 Monitor Troubleshooting IDE SCSI hard disk drive cannot read or write information Probable Cause Recommended Action The disk drive jumper Refer to the supplied kit installation instructions settings are incorrect The cables are loose or Make sure all cables are correctly installed incorrectly installed The IDE SCSI hard disk Format and partition the drive as required using the supplied drive is not correctly operating system formatted or partitioned The IDE drive type is Run the BIOS Setup utility to identify the correct drive type incorrect The onboard IDE interface is Run the BIOS Setup utility and set the IDE controller option to disabled Enabled Target diskette drive cannot read or write information Geet Cause Ge Action The diskette is not formatted diskette is not formatted Format Format the diskette i diskette The diskette is worn or Try another diskette damaged The diskette is write Slide the write protect switch so the hole is not visible 3 5 inch protected diskette The onboard diskette Run the BIOS Setup utility and set the diskette controller option to controller is disabled Enabled Monitor Troubleshooting This section covers the following monitor problems e Monitor power indicator is not on e No screen display e No monitor display while loading Windows video drivers e Distorted rolling or flickering screen display or wrong uneven color e Monitor fail
73. n also use this part in model VX40 For VX51 models you must use part number 70 32437 01 Carefully route the LED connector through the cutout near the top corner of the fan housing 64 Multia MultiClient Desktop Service Information Floppy Disk Drive Floppy Disk Drive To remove the floppy disk drive 1 Slide out the component drawer 2 Remove the two screws holding the floppy disk drive in place 4 Remove the three screws holding the floppy disk drive in its frame then slide the drive out of the frame Multia MultiClient Desktop Service Information 65 2 5 Inch Hard Disk Drive 2 5 Inch Hard Disk Drive To remove the 2 5 inch hard disk drive 1 Slide out the component drawer 2 Remove the two screws holding the face of the hard disk drive in place Intel based models Disconnect the ribbon cable from the rear of the hard disk drive and from the system board 66 Multia MultiClient Desktop Service Information 2 5 Inch Hard Disk Drive 4 Slide the hard disk drive out of the card cage An Alpha based disk drive is shown in the remaining steps 5 Remove the three screws holding the hard disk drive in its frame 6 Lift the hard disk drive out of its frame Multia MultiClient Desktop Service Information 67 3 5 Inch Hard Disk Drive Alpha Based Models 3 5 Inch Hard Disk Drive Alpha Based Models To remove the 3 5 inch hard disk drive 1 Slide ou
74. nect the backplane from its connector 70 Multia MultiClient Desktop Service Information System Board System Board To remove the system board 1 Slide out the component drawer 2 Remove all memory modules See Memory Modules SIMMs page55 3 Remove the hard disk drive For a 3 5 inch hard disk drive Remove the drive page 67 but leave the drive in its frame For a 2 5 inch hard disk drive a Remove the drive page 66 but leave the drive in its frame Disconnect the ribbon cable from the backplane c Remove the screw holding the backplane then disconnect the backplane from its connector Multia MultiClient Desktop Service Information 71 System Board 5 If the system has a SCSI 2 connector remove the two screws holding the SCSI 2 connector on the rear panel For model VX40 disconnect the other end of the ribbon cable then remove the cable part number 17 04124 01 shown and connector Models VX41 and VX42 have an integrated cable 6 Use a chip puller to remove the Ethernet address ROM from its socket between the de and VRAM chips Save the Ethernet address ROM to install on the replacement system board Installation Notes Replace the Ethernet address ROM in its socket ensuring that the keyway on the chip aligns with the keyway on the socket 72 Multia MultiClient Desktop Service Information Battery Battery To remove the battery 1 2 Slide out the compon
75. nit build FCC verified No power cord VX40B V2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 32 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive COMDEX unit build FCC verified No power cord DEE VX40D F2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive USA build No power cord VX40D N2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 2 5 inch 340 MB disk PCI slot external SCSI disk drive USA build No floppy or power cord 88 Multia MultiClient Desktop Service Information Hardware VX40D F3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk 3 5 inch floppy USA build No PCI slot external SCSI disk drive or power cord VX40D N3 System box with fixed 256K cache fixed 166 MHz Alpha CPU 24 MB 3 5 inch 340 MB disk USA build No floppy PCI slot external SCSI disk drive or power cord VX40E F3 Web server system box 166 MHz Alpha CPU 32 MB 3 5 inch floppy 3 5 inch 1 GB disk power cord VX40J F2 System box with fixed 256K cache fixed 166 MHz Alpha CPU 16 MB 2 5 inch 340 MB disk 3 5 inch floppy PCI slot external SCSI disk drive U S power cord for Japan VX41 Models VX41A F2 System box with flexible 256K cache ZIF socket 166 MHz Alpha CPU 24 MB 2 5 inch 528 MB disk 3 5 inch floppy PCI s
76. nt available when troubleshooting e TW thin AUI loopback connectors for network problems e FAT formatted floppy diskette Troubleshooting During a normal power up sequence the following occurs e The green LED on the power switch at the front of the system box is on e The diagnostic LED between the serial port and twisted pair connector on the back of the system box displays a list of sequence codes page 11 To address power system problems you can check the power switch diagnostic LED and power port pinouts The Power Systems Problems table gives common symptoms of power problems and recommends actions Power System Problems The power switch LED is off 1 Make sure the power switch on the front of the system box is pushed in Make sure the system is plugged in and the power source is operating Check the ac cord If the switch still does not work replace the power supply The switch is hardwired to the power supply The diagnostic LED on the Ifthe LED never goes on check the power supply back of the system box is off For VX40 models if the LED goes on but does not sequence replace the system board page 71 On VX41 and VX42 models the SROM does not flash on powerup The power switch LED is on 1 Make sure the power switch on the front of the system box is but the monitor display is pushed in SS Make sure the video controller cable is properly connected Check the SROM LED codes page 11
77. ntly NT Switch to NT Switch to OpenVMS Switch to Digital UNIX Setup menu Use the arrow keys to select then press Enter Supplementary menu and save changes The Supplementary menu and save changes menu item saves any configuration changes you have made and reboots the firmware This menu item is available only after you change configuration information Boot Selection Menu The Manage boot selection menu item displays the Boot selection menu The Boot selection menu lets you maintain the list of boot selection identifiers ARC Multiboot Alpha AXP Version 3 5 x Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Boot selection menu Add a boot selection Change a boot selection Check boot selections Delete a boot selection Dump boot selections Rearrange boot selections Setup menu Use the arrow keys to select then press Enter Add a Boot Selection The Add a boot selection menu item lets you add a boot selection identifier For example to make a new partition available for booting select New system partition Change a Boot Selection The Change a boot selection menu item lets you edit the environment variables for a boot selection Multia MultiClient Desktop Service Information 33 SRM Console Commands 1 Choose the boot selection you want to edit then press Enter 2 Use the up and down arrow keys to choose the environment variable you want to edit
78. o OpenVMS or Digital UNIX console menu item ARC Multiboot Alpha AXP Version 3 5 x Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Setup menu Set system tim Set default environment variables Set default configuration anage boot selection menu Set system language Setup autoboot achine specific setup Edit environment variables Reset system to factory defaults Help Switch to OpenVMS or Digital UNIX console Supplementary menu and do not save changes Supplementary menu and save changes Use the arrow keys to select then press Enter Set System Time The Set system time menu item lets you specify the current date and time Set Default Environment Variables The Set default environment variables menu item lets you indicate the location of the default system partition and specify default environment variables Enter location of default system partition Select media SCSI Hard Disk Floppy Disk CD ROM After you select the media type ARC prompts you for information such as the SCSI bus number SCSI ID and partition number Multia MultiClient Desktop Service Information 31 ARC Console Commands To return to the previous menu press Esc Set Default Configuration The Set default configuration menu item prompts you for the monitor resolution floppy drive capacity number of floppy drives type of keyboard and the SCSI host ID typically 7 Manage
79. onsole prompt No action If the SROM code is unable to load the Multia SRM console from flash ROM or there is a checksum error after loading the flash code then it attempts to load ARC from flash ROM If SROM cannot load ARC then an error code flashes on the back of the system box Console Troubleshooting The Multia MultiClient Desktop contains two console firmware systems The ARC console supports the Windows NT system and the SRM console is the Multia diagnostics console The SRM console in the flash ROM contains manufacturing diagnostics If the system powers up but fails to boot and displays a crash dump see the Machine Checks section Machine Checks Recommended Action The system powers up but For VX41 and VX42 models first replace the cache SIMM page fails to boot and a crash 56 If this does not fix the problem continue with the dump is displayed on your recommended action for VX40 models monitor For VX40 models replace memory modules SIMMs page 55 12 Multia MultiClient Desktop Service Information Console Troubleshooting Recommended Action until no failure occurs If replacing the SIMMs does not fix the problem replace the system board page 71 Battery Problems Recommended Action The system hangs displaying Replace the battery page 73 the message Setting console to boot mode The system hangs after replacing the battery Boot Problems The system cannot find the
80. oot Windows NT menu item causes the system to boot the default operating system The boot selection identifier Windows NT in this case uses the current values selected in the Manage boot selections menu The default boot selection identifier is whichever identifier is at the top of the identifier list When you boot the Windows NT operating system you will see a display similar to the following Multia MultiClient Desktop Service Information 29 ARC Console Commands OS Loader V3 5 Microsoft R Windows NT TM Version 3 5 1 System Processor 24552 Kb memory Checking file system on D The type of file system is FAT he volume is clean Checking file system on C 4 he type of file system is FAT he volume is clean The screen then displays the Multia graphic and the Welcome box Boot an Alternate Operating System This menu item lets you choose an operating system from a list of available boot selection identifiers To return to the Boot menu without making a selection press Esc Run a Program The Run a program menu item prompts you for a program to run The program runs on top of the Windows NT firmware and must be linked in a special manner For example you can start the ARCINST formatting and partitioning program in this manner To return to the Boot menu without entering a program name press Esc Supplementary Menu Displays the Supplementary menu page 30 Supplementary Menu ARC Multiboot Alp
81. ory Version 3 1 and later or EDR subdirectory Version 3 0 Separate directories with a semicolon For example HD D MULTIA EDR F KITS EDR As an option you can specify individual clients in the moptab file along with the file SD to serve each client This allows the MOP server to serve requests from those clients even when the request does not specify a file For details see the explanation in the sample moptab file provided with the desktop The moptab file must reside in the following location D WINNT35 SYSTEM32 DRIVERS ETC MOPTAB Configuring an OpenVMS MOP Server If you use a MOP server on an OpenVMS host system add the location of the Multia CD ROM s RMF files to the definition of the MOM SYSTEM logical Use the DCL DEFINE command from an account that has system privileges For example SHOW LOGICAL MOMSSYSTEM MOMSSYSTEM SYSSSYSROOT MOMSSYSTEM LNMSSYSTEM_TABLE DEFINE MOMSSYSTEM SYS SYSROOT MOMS SYSTEM RMF_directory RMF_directory is the location of the RMF files For example if you installed the RMF files in SYS SYSROOT MOM S YSTEM RMEF you would enter DEFINE MOMSSYSTEM SYS SYSROOT MOM SYSTEM _ _ SYS SYSROOT MOM SYSTEM RMF Starting the Multia MOP Server If you want to use the Multia MOP server start the server from the Customize Multia window 1 In the Customize Multia window click the services icon 2 Inthe Services box select the MOP server
82. p utility From the configuration Advanced Menu choose reset configuration data Choose yes to clear system configuration data POST and Boot Informational Messages nnnn Cache SRAM Indicates how much cache memory nnnn kilobytes Passed tested successfully Entering SETUP BIOS Setup utility runs nnnn Extended RAM Indicates how much extended memory nnnn kilobytes Passed tested successfully nnonn Shadow RAM Indicates how much shadow RAM nnnn kilobytes passed tested successfully System BIOS shadowed Indicates that your computer s BIOS was successfully copied to shadow RAM nnnn System RAM Indicates how much system RAM nnnn kilobytes passed tested successfully UMB upper limit Displays the address of the upper limit of UMB segment address nnnn indicating the released BIOS segments that can be reclaimed by a virtual memory manager Video BIOS shadowed Indicates that your computer s video BIOS was successfully copied to shadow RAM Beep Codes When POST finds an error and cannot display a message the computer s speaker emits a series of beeps to indicate the error and places a value in 1 O port 80h During the POST if the video configuration fails or if an external ROM module fails a checksum test then your computer beeps three times one long beep and two short beeps The following table lists other fatal errors and their associated beep codes Each code represents the number of short beeps that
83. persists replace the defective component Check the keyboard connection If the connection is secure the keyboard or keyboard controller might have failed If the problem persists replace the defective keyboard the controller or both Run the BIOS Setup utility and set the correct monitor type Run the BIOS Setup utility and correctly identify drive A or drive C Correctly install the operating system Refer to the supplied operating system documentation Press F1 to reboot or F2 to enter the BIOS Setup utility to make any necessary changes Replace real time clock and then run the BIOS Setup utility to restore previous configuration information Shadow RAM Run the BIOS Setup utility and disable failed failed shadow memory region Replace the battery page 73 and then run the BIOS Setup utility to restore previous configuration information Run the BIOS Setup utility and restore all settings to original values If the problem persists replace the defective cache memory page 56 The battery failed Replace the battery page 73 Run the BIOS Setup utility and restore all settings to original values If the problem persists replace the defective memory Beep Codes System timer error The computer s Run the BIOS Setup utility and restore timer test failed all settings to original values If the problem persists replace the defective component Invalid system The battery failed Run the BIOS Setu
84. r 55 Configuration displaying the hardware configuration 31 options 8 Set Default Configuration 32 Console setting the default console 40 Console Alpha based model 12 29 ARC console commands 29 SRM console commands 34 CPU board See System board D Deposit command 36 examples 37 Desktop restoring a disk drive 77 80 Disk drive Multia MultiClient Desktop Service Information 105 Index 2 5 inch drive removing and replacing 66 3 5 inch drive Alpha based removing and replacing 68 3 5 inch drive Intel based removing and replacing 69 Intel based model troubleshooting 21 part numbers 91 restoring 77 Documentation 94 E Environment variables editing 32 setting 31 troubleshooting problems with 13 Ethernet address ROM 72 Event logs Windows NT operating system 17 Examine command 37 examples 38 F Features software 3 Firmware installation 30 Floppy disk drive removing and replacing 65 ribbon cable removing and replacing 75 Floppy drive Alpha based model troubleshooting 15 FRUs accessing 55 part numbers 85 removing and replacing 54 H Hard disk drive See Disk drive Hardware part numbers 87 Hardware features Alpha based systems 1 Intel based systems 2 Intel processor specifications 5 Intel processor option removing and replacing 59 Intel based model memory 5 8 106 Multia MultiClient Desktop Service Information restoring initial soft
85. rformance PCI based graphics accelerator 16 MB memory expandable to 128 MB 810 MB or 1 6 GB hard disk drive 2 5 inch or 3 5 inch Floppy disk drive 256 KB and 512 KB asynchronous sychronous or synchronous burst cache memory options Two PCMCIA slots type 1 or 2 Autosensing PCI based Ethernet connections thickwire 10Base5 ThinWire 10Base2 twisted pair 10BaseT CD quality input output optional headset and microphone and built in speaker Multisynchronous monitor support for 640x480 1024x768 and 1280x1024 1600x 1200 screen resolutions at 60 Hz to 75 Hz refresh rate VGA Two serial lines both with full modem support Bidirectional parallel port Keyboard options LK411 108 keys Digital layout PCXAL 101 102 keys PC layout 2 Multia MultiClient Desktop Service Information Overview 3 button mouse PCI option slot short card format on systems with a 2 5 inch hard disk drive SCSI 2 connector Kensington lock ready Regulatory compliance Software Features Multia MultiClient Desktop Preinstalled Software The Multia MultiClient Desktop comes with preinstalled Multia Base Software and the Windows NT Workstation operating system Alpha based models use Multia Base Software Version 3 0 or earlier and the Windows NT Workstation Version 3 5 operating system Intel based models use Multia Base Software Version 3 1 and the Windows NT Workstation Version 3 51 operating system models include User s
86. rst 512 bytes of physical memory gt gt gt d 1 n 3 vmem 1234 5 Deposit 5 into four longwords starting at virtual memory address 1234 gt gt gt d 1 n 10 s 200 pmem 0 8 Deposit 8 in the first longword of the first 17 pages in physical memory gt gt gt d b toy 0 0 Deposit 0 to location 0 in the time of year clock Examine Command examine b w q 0 h d physical virtual gpr fpr ipri n counf s step device address Description The examine command displays the contents of an address you specify The address can be a memory location register device or file pome e U UUU OOO S ER fd Display data as a decoded macro instruction physical Reference physical address space Reference virtual address space Reference general purpose register address space Multia MultiClient Desktop Service Information 37 SRM Console Commands Zeg Specifies the address increment as a hexadecimal value This option allows you to override the increment that is normally derived from the data size Selects the device to access See SRM Devices page 35 Specifies the address of the first location to examine within the current device Examine Command Examples gpr 0 RO 0000000000000002 gt gt gt e g 0 gpr O RO 0000000000000002 gt gt gt e gpr 0 gpr O RO0 0000000000000002 gt gt gt examine pc 0000000F PC FFFFFFFC gt gt gt examine n e r7 gpr 00000007 R 00000000 gpr
87. ry option 1 Slide out the component drawer 2 Lift the cache memory straight up and out of its slot The cache memory option occupies the inside SIMM slot near the center of the system board On Intel based models the slot is offset from the other SIMM slots Alpha based model shown Multia MultiClient Desktop Service Information Alpha Processor Upgrade To replace the cache SIMM Align the cutout in the center of the SIMM with the center of the slot Alpha Processor Upgrade All Alpha based models except the VX40 have an upgradable Alpha processor To remove the Alpha processor 1 Slide out the component drawer 2 Release the handle for the Alpha processor by pressing the handle down and out then lift the handle up 3 Lift the Alpha processor straight up and out of its socket Multia MultiClient Desktop Service Information 57 Alpha Processor Upgrade To replace the Alpha processor 1 Align the beveled corner of the Alpha processor with the inside corner of its slot Ges 2 Lower the Alpha processor straight down into its slot then lower the slot s handle and lock in place 3 Set the W7 W8 and W9 jumpers based on the Alpha processor installed The jumpers are in front of the SIMM memory modules at the edge of the system board See the System Board Jumpers section for settings W7 W8 W9 FAF 233MHZ ALPHA 166MHZ ALPHA 58 Multia MultiC
88. s dialog box of the Customize Multia window If the Multia CD ROM is on a remote drive and you have installed the Multia X Server you can start the Multia servers only from a command window The NFS services supplied with the Multia X Server prevent the startup account from working In this case starting any service from a startup account will hang the desktop in use Multia MultiClient Desktop Service Information 83 Setting Up Servers for the Remote Maintenance Facility To start the Multia MOP BOOTP or TFTP servers from a command window 1 Press Ctrl Esc to display the Windows NT Task List 2 In the New Task box enter CMD and choose Run The desktop displays a cmd window with a command prompt indicating the current default directory For example users qsusers gt 3 Use the following command syntax to start the desired server brackets indicate optional parameters e BOOTP server bootpsrv d bootptab_file d is the debug flag If you do not specify a bootptab file the desktop uses the default bootptab file path SystemRoot SYSTEM32 DRIVERS ETC bootptab e TFTP server tftpsrv d r restricted_path d is the debug flag If you do not specify a restricted path then the TFTP server uses the default restricted path defined by SHOMEPATEHS e MOP server mopd d moptab_ file d is the debug flag If you do not specify a moptab file the desktop uses the default moptab file path SSys
89. s to switch to high resolution mode e Monitor display not centered while loading Windows video drivers Monitor power indicator is not on Probable Cause Recommended Action The power cord is not Connect the power cord to the computer Na No power is at No power is at wall outlet outlet Use another outlet 0 another outlet 22 Multia MultiClient Desktop Service Information Monitor Troubleshooting Probable Cause Recommended Action The monitor off timer shut Press the Shift key to reactivate the monitor off the monitor No screen display Probable Cause Recommended Action A configuration error has Run the BIOS Setup utility to configure the computer for VGA occurred operation The monitor power cable is Secure or reattach the monitor power cable loose or disconnected The monitor brightness and Adjust the monitor brightness and contrast controls contrast controls are incorrectly set The monitor off timer shut Press the Shift key to reactivate monitor off the monitor The onboard video controller Replace the system board page 71 failed No monitor display while loading Windows video drivers Probable Cause Recommended Action The monitor type is Set the correct monitor type using the appropriate utility Also see incorrectly set any appropriate README files The wrong Windows driver Load the correct video driver is loaded Distorted rolling or flickering screen display or wrong une
90. se when the computer is turned on Probable Cause Recommended Action The computer is not plugged Turn off the computer plug it in and then turn it back on again No power is at the wall Use another wall outlet e The The system board failed board failed Replace the system board page the system board page 71 The system board jumpers Set all appropriate jumpers are incorrectly set The power supply failed Replace the power supply page 62 Power is on but there is no screen display Probable Cause Recommended Action Cause Recommended Action A contrast Adjustthe btightmess and contrast controls brightness and contrast Adjust the brightness and contrast controls controls are not ae set The monitor is off monitor is off Turn on Turn on the menter monitor The monitor off timer has Press the Shift key to reactivate the monitor shut off the monitor The monitor cable is Check all monitor connections incorrectly installed The onboard video controller Replace the system board page 71 aaa a The monitor failed monitor failed Replace the monitor the monitor Computer operates incorrectly after installation of optional expansion board Probable Cause Recommended Action The expansion board is Remove the expansion board and reinstall installed incorrectly The expansion board failed Remove the expansion board and reboot If the computer boots without errors replace t
91. sktop s IP address Use standard Internet dot notation decimal octal or hexadecimal numbers Octal numbers begin with 0 hexadecimal numbers begin with Ox or OX bf RMF image file Specifies the path to an RMF boot file in the Multia CD ROM kit The Multia CD ROM provides the RMF files in an RMF subdirectory Version 3 1 and later or EDR subdirectory Version 3 0 e For Intel based models The RMF boot file is RMFVnnnM CMD where nnn is the Multia version For Multia Version 3 1 the file is RMFV31M CMD e For Alpha based models Specify an RMF boot file based on the type of network connection used by your desktops ThinWire or twisted pair RMF SYS Thickwire RMFAULSYS Sample bootptab File Entries fiery ht ethernet ha 08002b253673 ip 16 34 176 93 hd d bf winnt system32 drivers etc RMF SYS 82 Multia MultiClient Desktop Service Information For More Information Multia X Server Installed Setting Up Servers for the Remote Maintenance Facility Starting the Multia BOOTP Server If you want to use the Multia BOOTP server start the server from the Customize Multia window You also must start the TFTP server 1 In the Customize Multia window click the services icon 2 In the Services box select the BOOTP server 3 Enter and save the BOOTP startup parameters You have the option to specify the path to the bootptab file By default the BOOTP server uses the following file D WINNT35 SYSTEM32 DR
92. snneeecseeeeeeseaeeeesenaeeeeeeneeeeeeeas 10 SROM LED Codes steel deta a 11 Console Troubleshooting eescsescecsseecesseeesseecsscecsseeceseecesseecsacecseecsseesesaeecsaeecsaeecseecesaeeesaeeesaeeseneeeees 12 ELA AA O 12 Battery Problems ita atleti ee atleta idas 13 Boot Problems unica 13 Network Prob letris ia ier g co cet een AD A oak veh oe e 14 Memory Problems detente el idad 15 Floppy Drive ProBlems geen tada 15 SCSI Drive e EE 16 Thermal Problems id 17 PCI B s Error Detection 0 iccicodisiedsescededesccavcdevicde EENS Ed 17 Accessing the Windows NT Event Logs 0 0 c ccessesseceeescceeeseneeeeesenececeencececseaeeeesseaeeecssnaeeesseeeeesenaseeeeaes 17 3 Troubleshooting Intel Based Models Troubleshooting RE 18 Mita Tron e 18 Computer Troubleshooting sirni ia ae E a E E ENEE A AN EETAS 18 No response when the computer is turned on 19 Power is on but there is no screen display mieria arinean aria EEEE R ERER 19 Computer operates incorrectly after installation of optional expansion board oooonocccconccconccinonnnoncncnos 19 Computer operates incorrectly after installation of optional system memory SIMMS cooooocnocccnnnncnnno 19 Computer fails to retain setup information ooccooccconcconncconacnonanonnonncnnnncnonancnnnnonnn conc nc nan nnc rn cncannnonnccnnnss 20 Computer does not boot from an IDE hard disk drive eee eeeeeeseeceseeeeceaeeseeesseecseeesseeeesaeesseneeeees 20 Computer does not recogn
93. ssages 26 Fixed Disk 0 Failure Fixed Disk 1 Failure Fixed Disk Controller failure both failed Incorrect Drive A type run SETUP not correctly identified in the Invalid NVRA type NVRAM access failed Keyboard controller error Keyboard error Keyboard locked Unlock key switch The keyboard or both failed Monitor type does not match CMOS Run SETUP specified incorrectly Operating system not found The operating system cannot be found on drive A or drive C Press F1 to resume F2 to Setup This message appears after any recoverable error message Real time clock error Shadow RAM Failed at offset nnnn System battery is dead Replace and run SETUP System cache error Cache disabled System CMOS checksum bad run SETUP System RAM failed at offset nnnn System RAM failed Multia MultiClient Desktop Service Information The hard disk drive drive controller or Diskette drive A is BIOS Setup utility keyboard controller The monitor type is The real time clock failed the BIOS test The battery or real time clock failed RAM cache failed Run the BIOS Setup utility Check all connections If the problem persists replace the defective hard disk drive and or controller Run the BIOS Setup utility and properly identify diskette drive A Run the BIOS Setup utility and restore all settings to original values If the problem
94. t configuration Alpha based model 41 Intel based model 53 Resetting the system 32 Restoring Multia software 77 RMF diskette 77 S SCSI device Intel based model troubleshooting 24 troubleshooting connections 20 SCSI drive Alpha based model troubleshooting 16 Security BIOS Setup passwords 51 Show command 39 examples 40 Index SIMMs part numbers 91 removing and replacing 55 Software restoring 77 Software features 3 Speaker removing and replacing 74 Specifications Alpha based system board 5 environment 6 Intel based system board 5 mechanical 5 power supply 5 SRM console commands 34 conventions 34 devices 35 selecting 33 40 special characters 35 specifying devices 35 SROM LED codes 11 System board jumpers for Alpha based models 102 jumpers for Intel based models 103 removing and replacing 70 71 System box Alpha based model 6 front view 4 Intel based model 7 part numbers 88 rear view 4 specifications 5 System time setting 31 T TFTP server 80 startup account 83 Thermal problems 17 Troubleshooting Alpha based model 9 battery 13 boot problems 13 console 12 floppy drive 15 memory 15 network 14 power system 10 SCSI drive 16 SROM LED codes 11 equipment 10 Intel based model 18 audio 24 booting 20 21 computer 18 Multia MultiClient Desktop Service Information 107 Index disk drive 21 monitor 22 W network 24 Windows NT operating system
95. t the component drawer 2 Remove the two screws holding the hard disk drive in place 5 Remove the four screws holding the hard disk drive to its frame 6 Lift the hard disk drive out of its frame 68 Multia MultiClient Desktop Service Information 3 5 Inch Disk Drive Intel Based Models 3 5 Inch Disk Drive Intel Based Models To remove the 3 5 inch hard disk drive 1 Slide out the component drawer 2 Remove the two screws holding the hard disk drive in place 3 Disconnect the drive s 4 wire power connector and ribbon cable from the system board Then disconnect the ribbon cable from the hard disk drive and lift the drive out eR oe Seege ee e 4 Remove the two screws holding the hard disk drive to its frame 5 Lift the hard disk drive out of its frame Multia MultiClient Desktop Service Information 69 Backplane Backplane There are two versions of the backplane e For desktops with 3 5 inch disk drives no PCI option connector e For desktops with 2 5 inch disk drives PCI option connector To remove the backplane 1 Slide out the component drawer 2 Fora 3 5 inch hard disk drive Remove the drive page 67 but leave the drive in its frame For a 2 5 inch hard disk drive Disconnect the drive s ribbon cable from the backplane 3 Ifthe system has a SCSI 2 cable disconnect the cable from the backplane 4 Remove the screw holding the backplane then discon
96. temRoot SYSTEM32 DRIVERS ETC moptab 84 Multia MultiClient Desktop Service Information A Part Numbers Recommended Spares List Field Replaceable Units Alpha based system board assembly 70 29110 01 X integrated CPU chip Alpha based system board assembly 70 32588 03 X X no CPU chip 166 MHz 166 MHz Alpha CH CPU VX4I1Z AB AB Intel based system board assembly 70 32589 01 no CPU CNC 100 MHz Pentium CPU and heatsink MHz Pentium CPU and heatsink 70 31905 09 31905 09 Backplane internal SCSI bus 54 22563 01 ST Backplane PCI slot internal external 54 22563 02 SCSI bus Backplane PCI slot external SCSI bus 54 22563 03 22563 03 E ee EA O ae a aa Corr ELECTO x A Tr ES oe ECT LL Multia MultiClient Desktop Service Information 85 Recommended Spares List General Recommended Spares REH VX40 VXA1 VX42 VX51 VX42 VX51 e MB 2 5 inch SCSI disk drive no 00 ORZ14 E DE Pf 00 0 215 E O PA Ee x 340 MB 3 5 inch SCSI disk drive no 00 RZ24M E0O software Can be replaced with either of the 540 MB 3 5 inch SCSI disk drives 540 MB 3 5 inch SCSI disk drive no 00 RZ25F E0 P 00 82250 B0 ie E x 1 GB disk drive for EasyWeb server 00 RZ26F E0 ENTE 810 MB 2 5 inch hard disk drive MB 2 5 inch hard disk drive 00 0RE18 E0 ORE18 E0 Tassarna O A CHE Floppy disk drive 3 5 inch Citizen 00 ORX10 AA oc Front bracket Front bracket asse
97. tes existing files on the disk If you answer Yes the RMF software partitions the disk and installs new files All existing files on the disk are erased The network protocol MOP or BOOTP The RMF command file name RMFV31M CMD for Version 3 1 When the procedure is complete the software displays a message telling you to restart the desktop When you restart the desktop it displays the Multia startup screen At this point the desktop is in its initial factory state To restore the desktop s previous configuration enter the desktop s key When you perform the first RMF procedure on a desktop the procedure installs the files from the RMF diskette and adds an RMF menu item to the operating system menu displayed during the power up sequence If you need to perform another RMF procedure on that desktop simply stop the power up sequence when the menu appears and select the RMF menu item You do not need the RMF diskette 78 Multia MultiClient Desktop Service Information Restoring Multia Software on a Corrupted Desktop Restoring Alpha Based Models Multia Version 3 0 Prerequisites Multia Version 3 0 CD ROM Your system administrator s kit provides the CD ROM MOP server or BOOTP and TFTP servers You can use servers on a host system or Multia based servers accessible in the Customize Multia window Services dialog box Sample moptab and bootptab files are in D WINNT35 SYSTEM32 DRIVERS ETC To set up a
98. then the SCSI chip is not being seen 6 0 PKAO SCSI Bus ID 7 Remove the external SCSI device connection and type the SHOW DEVICE command again If the PK device is still not in the list of devices replace the backplane page 69 Enter the SHOW DEVICE command again If PKAO is still not in the list of devices replace the system board page 71 If PKAO is in the list but DKAO is not replace the hard drive 2 5 inch page 66 3 5 inch Alpha based model page 67 3 5 inch Intel based model page 69 Enter the SHOW DEVICE command again If DKAO is still not in the list of devices replace the SCSI drive Thermal Problems Thermal Problems The Multia MultiClient Desktop operates in an ambient temperature range of 0 to 40 C The system box is cooled by one automatic speed controlled fan The power supply varies the fan voltage based on the feedback from a temperature sensor in the fan and speaker assembly Recommended Action Intermittent problems Make sure the airflow path is clear resulting trom overheating Make sure no materials are blocking the input grill Make sure the cables inside the system box are properly dressed and not impeding the airflow Make sure the fan is turning You should hear it and detect airflow PCI Bus Error Detection Not all PCI devices are required to detect and report parity errors but all are required to generate parity on
99. ting up servers for the Remote Maintenance Facility Restoring Multia Software on a Corrupted Desktop The Multia CD ROM for system administrators lets you restore the software on a Multia desktop to its initial factory state You perform this procedure from the affected desktop The repair procedure first downloads Remote Maintenance Facility RME software provided on the Multia CD ROM You must set up MOP or BOOTP and TFTP servers to handle this process Caution When you restore a desktop to its initial factory state any user files on the local hard disk are lost If you want to save these files back them up before performing this procedure Refer to the section for your Multia desktop model e Intel based models page 77 e Alpha based models page 79 Restoring Intel Based Models Multia Version 3 1 Prerequisites e Intel based models Multia Version 3 1 CD ROM and RMF diskette Your system administrator s kit provides the CD ROM and diskette You need the diskette the first time you restore a desktop e MOP server or BOOTP and TFTP servers You can use servers on a host system or Multia based servers accessible in the Customize Multia window Services dialog box Sample moptab and bootptab files are in D WINNT35 SYSTEM32 DRIVERS ETC To set up a MOP server or BOOTP and TFTP servers see page 80 To restore an Intel based Multia desktop to its initial software state Multia MultiClient Desktop Service Informat
100. ultiple contiguous spaces or tabs Treated as a single space Command abbreviations Allowed if not ambiguous Command qualifiers or options Prefix with a space and a dash Numbers Hexadecimal unless otherwise specified Registers such as RO to R31 are shown in decimal notation 34 Multia MultiClient Desktop Service Information SRM Console Commands SRM Console Special Characters Terminates command line input Backspace Deletes the character that was previously typed Ctrl A Toggles insert overstrike mode Overstrike is the default Ctrl B A or Y Recalls previous commands The last 16 commands are stored Ctrl C Terminates the foreground process Ctrl D or Moves the cursor left one position Ctrl E Moves the cursor to the end of the line Se Ctrl U Deletes the entire line Ctrl P In console mode Ctrl P is ignored In program mode and if enabled the software running is halted and the console firmware is started Specifying SRM Devices in Commands Use the following command arguments to specify devices in SRM console commands Command Comment Argument arcflash ARC firmware Contained in flash ROM 2 Use examine and hd only CN oee e pee e OO fr fe oem ze mee DEE Multia MultiClient Desktop Service Information 35 SRM Console Commands Command Comment Argument srmflash SRM firmware Contained in flash ROMs O and 1 Use examine and hd Ge Im TOY time TOY time o
101. ump boot selections Rearrange boot selections Setup menu Use the arrow keys to select then press Enter Choose the following settings Select a system partion for this boot selection SCSI Bus 0 Hard Disk 0 Partition 1 New system partition Enter the osloader directory and name os winnt osloader exe Is the operating system in the same partition as the osloader Yes No Enter location of os partition Select media SCSI Hard Disk IDE Hard Disk Floppy Disk CD ROM Enter SCSI bus number 0 Enter SCSI ID 0 Enter partition 2 Change from the default of 1 Enter the operating system root directory winnt35 Add the 35 Enter a name for this boot selection Windows NT Do you want to initialize the debugger at boot time Yes No The Boot selections menu appears again Choose Check boot selections to verify your settings If an error appears start the procedure again Choose Setup menu to return to the Setup menu In the Setup menu choose Setup autoboot Should the system autoboot Yes No Enter the countdown value in seconds 3 The Setup menu appears again Choose Supplementary menu and save changes The system should autoboot Multia MultiClient Desktop Service Information 43 9 BIOS Setup Utility Intel Based Models This chapter provides information on how to use the BIOS Setup utility to change configuration settings when required such as after installing a hard
102. ure occurs replace the system board page 71 If no failure occurs continue with step 9 9 Enter the following command gt gt gt SET EWAO_MODE AUTO 14 Multia MultiClient Desktop Service Information Console Troubleshooting Recommended Action Caution Be sure to perform step 9 If you do not set EWAO_MODE to AUTO all future Multia functions will fail Power down the Multia system Remove loopback connectors Connect the Multia system to the network Power up the Multia system At the gt gt gt prompt enter the following command gt gt gt TUNET Wait 30 seconds If a failure occurs it is due to a problem with the building network or the cable between the Multia system and the building network If no failure occurs the network is operating properly Memory Problems Various problems may Go to the SRM console indicate a problem with memory such as the system is slow or the system gt gt gt MEMORY displays less memory than you know is installed If no error occurs within 30 seconds there are no problems At the gt gt gt prompt enter the following command with memory If an error occurs replace the cache SIMM page 56 If replacing the cache SIMM does not fix the problem replace each memory module SIMM page 55 one at a time until the error is corrected Make sure to use 72 pin 70 nanosecond JEDEC standard 36 bit SIMMs If the error continues to occur after r
103. ven color Probable Cause Recommended Action Cause Recommended Action ac Eemere H monitor is incorrectly Adjust the monitor accordingly adjusted The monitor signal cable is Straighten any bent connector pins and reconnect the monitor signal incorrectly installed cable Monitor fails to switch to high resolution mode Probable Cause Recommended Action Appropriate high resolution Correctly install all appropriate high resolution video drivers See video drivers are not the documentation supplied with your monitor installed or are installed incorrectly The video controller and or Check the system s README TXT file and any information monitor does not support the supplied with the monitor to determine an appropriate video high resolution mode that resolution mode Correctly set the video resolution mode and has been selected install the appropriate video drivers Multia MultiClient Desktop Service Information 23 Network Interface Troubleshooting Monitor display not centered while loading Windows video drivers Probable Cause Recommended Action The monitor type is Set the correct monitor type using the appropriate utility incorrectly set The monitor display is mis Adjust the display using the monitor s adjustment controls adjusted Network Interface Troubleshooting This section covers the following topics e Power is on LAN address is installed on server system hangs e Network does
104. ware 77 system board 5 system box 7 J Jumpers 102 103 K Keyboard troubleshooting 21 Keyboards part numbers 92 L Language selection for ARC menus 32 Machine checks 12 Memory Alpha based model 5 7 troubleshooting 15 Intel based model 5 8 Memory modules See SIMMs Monitor Intel based model troubleshooting 22 part numbers 92 Monitors part numbers 92 MOP server 80 configuring 81 starting 81 startup account 83 Moptab file 81 Mouse troubleshooting 21 Multia MultiClient Desktop overview 1 N Network Intel based model troubleshooting 24 troubleshooting 14 O OpenVMS host system MOP server 81 Options 8 P Part numbers cables 93 disk drives 91 keyboards 92 monitors 92 recommended spares 86 SIMMs 91 system box 88 PCI parity checking 32 PCI Bus error detection 17 PCI option removing and replacing 61 Pinouts 95 bidirectional parallel port 95 communications port 96 external SCSI port 97 floppy disk controller 98 keyboard port 98 mouse port 99 network ports 99 power port 101 thickwire 99 ThinWire 100 twisted pair 100 video port 101 Power management 52 Power supply 5 removing and replacing 62 Power system troubleshooting 10 Power on self test Alpha based model errors 10 Intel based model beep codes 27 error messages 25 Problems See Troubleshooting R Recommended spares 86 Repairs setting up a server 80 Resetting the boo
105. ware option The Multia desktop comes preconfigured so no initial setup is required You can also use the BIOS Setup utility to reset the desktop to its default configuration if problems occur e Running the BIOS Setup Utility e Navigating in the BIOS Setup Utility e BIOS Setup Utility Options e Resetting the Boot Configuration Running the BIOS Setup Utility The BIOS Setup utility lets you specify operating settings and permanently store information about the computer s hardware and software in the battery backed memory of the CMOS RAM This information takes effect each time the computer boots You can access the utility and change settings whenever you restart the desktop Use the BIOS Setup utility to resolve problems with the hard disk or to reconfigure the desktop You also may need to change settings after adding or removing hardware or after changing certain software settings To run the BIOS Setup utility 1 Turn on the desktop 2 Before the power on self test POST completes press F2 to display the main menu 3 When selecting settings refer to this chapter and the online help for each menu option Navigating in the BIOS Setup Utility The following sections provide some helpful hints for navigating in the BIOS Setup utility e Shortcut Keys e ITtem Specific Help e Navigating Between Menus e Exit Menu Options Multia MultiClient Desktop Service Information 44 BIOS Setup Utility Options Shortcut Keys The
106. y shadow permanently set of system BIOS ROM This DRAM called shadow memory is write protected and has the same addresses as the system BIOS ROM locations When system BIOS ROM is shadowed the ROM information is copied into an appropriate area in DRAM This increases the computer s performance because the system BIOS instructions are in fast DRAM instead of ROM Video BIOS Enabled The system board reserves an area of DRAM for a copy shadow Disabled of video BIOS ROM This DRAM called shadow memory is write protected and has the same addresses as the video BIOS ROM locations When video BIOS ROM is shadowed the ROM information is copied into an appropriate area in DRAM This increases the computer s performance because the video BIOS instructions are in fast DRAM instead of ROM Boot Options Boot Sequence Each time the computer boots it loads the operating system from the sequence selected SETUP Prompt Enabled Enables or disables the F2 Setup prompt each time the Disabled desktop boots Selecting Disable only disables the prompt that indicates when to press F2 to enter Setup You can still enter Setup by pressing F2 before the POST completes POST Errors Enabled Enabling this option causes the desktop to pause and Disabled display a setup entry or resume the boot prompt if an error occurs at boot Disabling this option causes the desktop to always attempt to boot regardless of a setup entry or error Flopp
107. y Check Enabled Enabling this option causes the desktop to verify the Disabled diskette type each time the desktop boots Disabling this option speeds up the boot process Summary Screen Enabled Enabling this option causes the desktop to display Disabled configuration parameters in the form of a summary screen during the boot process Keyboard Options Numlock Auto Turns Numlock on or off each time the computer boots On Off 48 Multia MultiClient Desktop Service Information BIOS Setup Utility Options CEN E Key Click Disabled Enables or disables the audible key click feature Enabled Keyboard 2 sec Sets the number of times a second to repeat a keystroke Auto repeat 6 sec while the key is held down Rate 10 sec 13 3 sec 18 5 sec 21 8 sec 26 7 sec 30 sec Keyboard 1 4 sec Sets the delay time after a key is held down before it Auto repeat 1 2 sec begins to repeat a keystroke Delay 3 4 sec 1 sec Tf you select Auto the desktop turns on Numlock if it detects a numeric keypad Advanced Options Integrated Peripherals a See Integrated Peripherals page 49 Advanced Chipset Control rr See Advanced Chipset Control page 50 Plug Play O S This option is for a Plug amp Play operating system such as Windows 95 The Multia desktop uses the Windows NT Workstation operating system so use the No setting Reset Configuration Select Yes to clear the system configuration data if you suspect it is

Multia MultiClient Desktop Service Information

Contents

Download Pdf Manuals

Related Search

Related Contents