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c50RP/c67RP, c50RX/c67RX Service Manual

1. Condition Priority Each block represents 0 2 seconds Fan failed 1 Lamp switcher failed 2 Optical Engine Failed 3 Lamp failed 4 Wait On 5 Wait lamp cooling 6 One lamp failed 7 Non critical fan failure 8 Lamp off Auto Off 9 Lamp off Ready 10 Lamp Striking starting 11 Lamp on and all OK 12 R Red To show the code press MONITOR once on the remote 1 If system is dual lamp both lamps failed 2 One lamp failed or partial lamp switcher failure 3 Ballast intake or power supply fan c5ORP c67RP cSORX c67RX Service Guide 45 Reading On Screen Codes 46 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take On Screen Code Details and Actions to Take Click below on the pattern of lights that you see flashing on the screen or turn to the page indicated Fan failure Critical Lamp DMD page 48 2 Fe E Lamp Switcher Failed page 50 Optical Engine Failed page 51 Lamp Failed if single lamp or Both Lamps Failed if dual lamp page 52 Es Wait On page 54 Wait Lamp cooling page 55 One Lamp Failed page 56 Fan Failure Non Critical Intake Power Supply page 57 EI Lamp Off Auto Off page 58 Lamp Off Ready page 59 Lamp Striking starting page 60 FE ae on and A Ok page The numbers show the priority of the problem If two events occur
2. 7 Select ENGINE BALLAST PARAMETERS 8 Highlight INDEX DELAY and use the left right arrows to move the index delay to the left or right You want a smooth gradient from vivid red on the right to black on the far left 9 When you are finished press MENU to close the menus c5ORP c67RP cSORX c67RX Service Guide 171 Replace Rear Panel 4 Replace Rear Panel 1 Set the lower edge of the rear panel on the lower edge of the chassis The panel has three tabs the center one goes outside the chassis and the left and right tabs go inside the chassis 2 Secure the six captive screws on the back 3 Replace any in out cables that were removed Replace the power cord and turn on the power 172 c5ORP c67RP cSORX c67RX Service Guide Accessing Planar s Technical Support Website 1 Goto www planarsignage com partners Under Partner login click on CONSULTANTS AND DESIGNERS To access user guides service manuals firmware and other resources for a particular model click the model name User name tech Password help 2 From there you can access downloadable utility software new firmware user manuals and service manuals 3 To access information for a specific model click on that model name For example to download an electronic copy of this manual click on c50 c67R PL A I NA R When Image experience matters Partners CONTROL ROOM DIGITAL SIGNAGE SUPPORT PARTNERS CONTACT US CONSU
3. c5ORP c67RP cSORX c67RX Service Guide 104 Gain Access Remove Screen 3 Lower the optical engine into place This picture shows a single lamp unit Fora dual lamp unit this screw will be hard to see Note This picture is shown from the rear 4 Loosely tighten the screw in the lower right corner 5 Tighten the other two screws and then tighten the bottom screw more 6 Reinstall the four 7mm nuts and tooth washers to secure the optical engine carrier to the chassis Try to place them in the slot you previously marked Note This picture is shown from the rear 7 Replace all the connectors following previous pictures c50RP c67RP c5ORX c67RX Service Guide 105 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 5 Remove the Optical Engine 1 5 5 2 Replace the Optical Engine 8 Place cables back into the cable clamps Note Because the 50 and 67 units use the same cable harness there will be extra length in the 50 units 9 Replace the color sensor board Task 1 7 Remove Replace Color Sensor on page 108 Note Color sensor boards are calibrated for the engine with which they are mated 10 If this is the end of service work lower the light shield and replace the screen Then check and adjust image alignment Always check Engine Alignment after replacing or even moving the optical engine See the Engine Alignment section in the c50 c67R Installation amp C
4. 1 9 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Remove the front screen Task 1 Gain Access Remove Screen on page 67 Loosen the captive screws at the top and bottom of the control board Lift up and remove the control board from its pin hinges Reach through to the front of the unit to power down the unit and remove the power cord If necessary lift up the cables so they are not in the way of the air filter Reach through to the front of the unit and pull straight up on the air filter to remove it From the front it might be hard to see Insert the new air filter Arrows on the air filter should indicate air flow direction which is into the unit Plug in the power cord and turn on the power 10 Reposition the control board on its pin hinges 11 Tighten the captive screws at the top and bottom of the control board 12 Reinstall the front screen c5ORP c67RP cSORX c67RX Service Guide 73 1 Gain Access Remove Screen 1 3 Remove Replace Control Board 1 3 Remove Replace Control Board 1 Remove the screen Task 1 Gain Access Remove Screen on page 67 WARNING Failure to properly use a grounding strap can destroy sensitive electronic com ponents in the control board 2 Loosen the two screws at the top and bottom of the door and swing the control board in 3 Reach through the opening next to the control board and turn off
5. Open the RS232 Serial Port Status menu on all displays Make sure RS232 appears on the top line of the menu on the first display and RS485 appears on the top line of the menu on subsequent displays If not use the arrows on the remote to select RS485 Does the bytes received number change on the displays that aren t responding ba Check the cabling to the Ee CN non responsive displays yes Do the UART framing errors number increase on the the non responsive displays yes Check the baud rate of the non responsive displays Try asmaller group of displays If a control board is bad it could prevent any displays from getting the message If you suspect a bad board get a small group working and then add displays to the chain one at a time c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures 33 c50 c67R Troubleshooting Procedures Response From Individual Units Open The RS232 Serial Port Status menu on all displays Make sure RS232 appears on the top line of the menu on the first display and RS485 appears on the top line of the menu on subsequent displays If not use the arrows on the remote to select RS485 Do you see your query on the bottom line of the menu of the display in question no gt A to troubleshooting a global k command chart yes Does the commands received numb
6. 1 Doyouseeamenu e If yes the lamp is lit See Screen is Solid Color on page 16 e Ifno goto step 2 2 Doyou see red and or amber lights on the screen Press the MONITOR button e If yes see On Screen Code Details and Actions to Take on page 47 e Ifo goto step 3 3 Has the remote been disabled via RS232 commands e If yes re enable IR response using RS232 commands e Ifno go to the next possible cause Possible cause Unit is not powered on What to do There are a number of possible causes First make sure the power cord is plugged in and the AC switch is turned on If the unit is still not powered on complete the following steps to find a solution 1 Open the screen swing the control board door in and look at the control board Or view the control board from the rear From the Front Task 1 Gain Access Remove Screen on page 67 12 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures 2 Turn off the main AC power switch wait 10 seconds and then turn it back on As the unit powers up the Ready LED on the control board should turn green After that the Ballast Status LED may flash amber and then should turn green Did the Ready LED turn green e If yes go to Possible cause Cables are not connected e Ifo go to step 3 COMPOSITE g hep Ready Source Lamp F Lamp R Remote IR Serial Data Serial Cmd Lamp Saver Se Sa sg Ee S 4 Engine Status Ballast Sta
7. 9 ebe A7 A ld a H 6 Install the input output cables and power cables as they were before 7 Close the control board door and tighten the screws at the top and bottom of the control board 132 c5ORP c67RP cSORX c67RX Service Guide Remove Replace Option Key 2 Remove Replace Option Key 1 Remove the two screws on the small plate at the bottom of the control board AEN 2 If you have an old Option Key remove it from the control board 3 Remove the Option Key from its shipping pouch and anti static bag Be sure you are grounded 4 The Option Key has six pins Plug the key into the socket on the control board Be sure all six pins go in If only one row of pins is connected the whole display may not function 5 Using the two screws you set aside earlier reinstall the Option Key cover plate 6 Reinstall the power cord c50RP c67RP c5SORX c67RX Service Guide 133 3 Gain Access Remove Rear Panel 3 Gain Access Remove Rear Panel Caution Removing the rear panel does not turn off the lamp There are no electrical interlocks in the c50 c67R 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Power down the unit and remove the power cord 3 Release the six quarter turn fasteners that hold the rear panel in place 4 Lift the rear panel up and off the rear of the c50 c67R Note the bottom center tab that fits inside t
8. From the Rear Task 3 Gain Access Remove Rear Panel on page 134 and Task 3 1 8 Remove Replace IR LED Board on page 159 Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 15 c50 c67R Troubleshooting Procedures Screen is Solid Color Discussion You know the lamp is lit The screen is a solid color for one of these reasons Possible cause A test pattern or curtain is displayed What to do Press the MONITOR button on the remote The UNIT STATUS menu opens If the message Curtain or Test Pattern is displayed in red appears on the menu press the CURTAIN button If the message is still visible on the menu press CURTAIN again Unit Status PLANAR c50RX 1024 x 768 010 0983 Rev 00 Curtain or Test Pattern is displayed Last Fault No Fault 00000 00 Fans Temperatures PS On Board 35 C Lamp On SIB 28 C DMD On Lamp 100 W Intake On Front Off Rear On Possible cause The source itself is producing the solid color What todo The problem is not in the c50 c67R Check the source Back to the Troubleshooting List on page 11 16 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures Lamp Lights But Will Not Stay Lit Possible cause What to do Possible cause What to do Discussion Possible cause What to do The lamp can no longer maintain an arc between its electrodes Replace the lamp with a known good lamp one from another displa
9. In the grays your starting value is 7 and you can go up to 15 and down to 0 A good method is to change the three colors always under gray back and forth rapidly stopping when they match DO NOT evaluate the grays by looking at the primary colors in the TEST PATTERNS menu Back to the Picture is visible list Back to the Troubleshooting List on page 11 28 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures RS232 or RS485 Communication Doesn t Work Main Menu Picture Size amp Position Aspect Ratio amp Wall Memory Diagnostics Program Inf There are many small details involved in getting an entire wall or group of units to communicate over a serial link By starting with simple commands you can ensure all these details are in place before moving on to more complex control If you are setting up a wall or group of units for the first time follow these steps for easy setup If you have problems later you can refer to the troubleshooting flowcharts starting on page 32 and the diagnostic steps starting on page 35 as necessary Setup 1 Connect the RS232 cable from the computer to the RS232 IN connector of one unit Connect the RS485 OUT connector of that unit to the RS485 IN connector of the next unit and so on until all units are connected 2 Choose a unique combination of group ID and unit ID for each unit and specify it in the SERIAL PORT SETTINGS menu PLANAR Advanced Options PL
10. c50RP c67RP c5ORX c67RX Service Guide 153 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 7 Remove the Optical Engine f If this is a dual lamp system disconnect the lamp switcher motor cable g If this is a dual lamp system disconnect the solenoid cable at the top of the optical engine 6 Remove the engine mount motor control cable from the SIB 154 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 7 Remove the engine carrier light shield with the tabs over the top of the lamp carrier 8 Remove the three 2 Phillips screws from the optical engine and then lift it up slowly and carefully Be sure all cables except the limit switch cables for a dual lamp system were removed before you lift it all the way out Note You will need a long 2 Phillips magnetic screwdriver to remove the screw on the bottom right side c5ORP c67RP cSORX c67RX Service Guide 155 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 7 Remove the Optical Engine 3 1 7 1 Remove Replace DMD Fan 9 If this is a dual lamp system turn over the optical engine and disconnect the limit switch cables from the front and rear of the lamp switching mechanism Note These cables are captured so you will need to press in on the tabs to remove them 3 1 7 1 Remove Replace DMD Fan 1 With the optical engine removed disconnect the DMD fan cable 2 Remove the
11. A menu appears Check if the Curtain or Test Pattern is displayed message in red appears on the menu If it does not go to Step 3 If the message does appear go to Step 2 Unit Status PLANAR c50RX 1024 x 768 010 0983 Rev 00 Curtain or Test Pattern is displayed Last Fault No Fault 00000 00 Fans Temperatures PS Board 35 C Lamp SIB 28 C DMD Lamp 100 W Intake Front Off Rear On c5ORP c67RP cSORX c67RX Service Guide 7 General Troubleshooting Concepts and Procedures If your screen shows black or a test pattern Continued Do This Step 2 On the remote press CURTAIN once If the message does not disappear press CURTAIN again Result The message has not disappeared The message has disappeared Explanation Further Action See c50 c67R doesn t respond to remote control on page 8 If the correct source does not appear go to Step 3 Step 3 On the remote press MENU until the MAIN MENU appears The source absent pane is visible Make sure the correct source is selected by pressing SOURCE If necessary change to a different source Make sure the source is on Make sure the cable between the source and the display is correctly connected at both ends If the screen is still a solid color see Accessing Planar s Technical Support Website on page 173 visible The source absent pane is not The source is displaying a solid
12. Some lamp and ballast problems defy diagnostics and require you to actually try other parts to determine the cause of failure WARNING Always turn off the AC power and remove the power cord before working inside the display and before removing a lamp e If you have AC and ballast 350V power try swapping the lamp into a display where the lamp is good Display A Display B a w Lamp A doesn t Move Lamp A work here here If Lamp A works in Display B put it back in Display A Lamp A is OK If Lamp A does not work in Display B the problem is Lamp A Put a new lamp in Display A e Ifthe lamp is OK try swapping the ballast in the same way The lamp ballast provides power to the lamp It is an electronic part and all electronic parts are subject to eventual failure e Fan failed All fans are sensed which means the control board knows whether or not they are running If they don t run when they should the control board turns off the lamp and prevents it from striking turning on again Swapping Other Parts Exchanging parts from one display to another is an effective way to find a problem If the problem follows the part to the new unit that part was at fault If the problem stays in the first unit you haven t found the problem yet but you have learned something the part you moved was not the problem Put it back in the original unit and try something else c5ORP c67RP cSORX c67
13. Useful Commands for RS232 Troubleshooting If you are trying to send a particular command and are having trouble first make sure you have established that the wiring and settings are correct by using the simple commands suggested above After you have established that the problem is likely in the command itself If a unit doesn t respond to a particular command look at the Commands Received number If it doesn t increase by one the unit didn t understand the command Double check the spelling and syntax Be sure to start operations with op or OP not oP or Op Be sure to end witha CR If the Commands Received increases but the unit didn t respond it may be in a state where it cannot respond at this time or it may have invalid data Try sending the command with an individual not global address and watch the response If it sends a NAK it wasn t able to carry out the command For example you can t change the brightness unless you have a valid source It will also send a NAK if the data is out of range For example you can t set the brightness to 1000 If it sends an ERR it didn t understand the command Perhaps it is spelled wrong or you are trying a command that is not valid on this product such as an audio command on a Bobcat X c5ORP c67RP cSORX c67RX Service Guide 31 c50 c67R Troubleshooting Procedures Global Command to First Unit Open the RS232 Serial Port Status menu on all displays Make sure RS232 appears
14. replace the IR LED board From the Front Task 1 6 Remove Replace IR LED Board on page 107 From the Rear Task 3 Gain Access Remove Rear Panel on page 134 and Task 3 1 8 Remove Replace IR LED Board on page 159 Back to the previous question Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 39 c50 c67R Troubleshooting Procedures ACB Is Not Performing Properly Discussion Possible cause What to do Possible cause What to do Possible cause What to do Possible cause What to do Possible cause What to do What to do 40 If ACB is working correctly the following steps will occur 1 ACB is activated using the remote control WallNet or RS232 commands 2 The ACB mirror flips up 3 Test patterns Red Green Blue amp White appear on the units 4 The ACB mirrors returns to the nominal position 5 Screen content reappears 6 WallNet calculates and loads the units with the correct color values If the previous steps do not occur see below for a possible cause 7 WallNet displays ACB results ACB mirror comes up on power up but doesn t go back down ACB mirror calibration See Task 1 7 1 Align ACB Mirror on page 110 Image processor on the source may not have balanced outputs Use an internal test pattern MAIN MENU gt DIAGNOSTICS gt TEST PATTERNS gt WHITE to check the ACB result If the white test pattern shows good uniformity con
15. would be for the second ballast 8 Unscrew the captive screw on the top of the ballast module c50RP c67RP c5SORX c67RX Service Guide 93 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield m 1 5 4 Remove the Lamp Ballast 9 Lift the power control and HV High Voltage cables from the cable clip s This picture shows a single lamp unit If this were a dual lamp unit the second ballast would be mounted here Control cable Power cable HV cable 10 Lift the ballast module out but not far It is still connected to cables 94 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Screen 11 Remove the HV cable black and white wires in a cable For a dual lamp system you should do this for both ballasts This picture shows a dual lamp ballast 12 Remove the smaller control cable For a dual lamp system you should do this for both ballasts Caution When removing the control cable don t pull on the wires Use your fingernail to pull up on the white female connector c50RP c67RP c5SORX c67RX Service Guide 95 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 4 Remove the Lamp Ballast 1 5 4 1 Replace the Lamp Ballast 1 5 4 1 Replace the Lamp Ballast 1 Connect the control power and HV cables as well as the smaller control cable to the ballast Each cable is labeled For a dual lamp system there would be a second set of these connectors Caut
16. z Amber Amber Amber Priority 11 Lamp Striking starting There is no problem The lamp is trying to light Give it time It takes about ten seconds for the lamp to light and the control board to know it is lit If the lamp does not light after several tries the code will become Red Red If the carriage is moving when you see this code the lamp will not strike until the carriage has stopped Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take DE Solid Amber Priority 12 Lamp On and All OK There is no problem the lamp is on However if the screen is black and you think it shouldn t be follow the steps below This code means What to do 1 2 Using the remote press the MONITOR button Verify that the UNIT STATUS menu appears There might be a test pattern displayed or a problem with the source See Troubleshooting c50 c67R on page 7 There might be something that is preventing the light from the lamp from getting to the screen a Open the screen Task 1 Gain Access Remove Screen on page 67 or rear panel Task 3 Gain Access Remove Rear Panel on page 134 b Verify the lamp is lit c If this is a dual lamp system verify that the lit lamp is the one in position If not check the LEDs on the control board to see which lamp the system believes is lit If the lamp that is physically in p
17. Guide Possible cause What to do Possible cause What to do On Screen Code Details and Actions to Take From the Rear Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 and lift the light shield Task 3 1 Gain Access Open Light Shield on page 135 Check that each connector is plugged in correctly by looking at the label on each connector Single lamp Dual lamp Fan failed Replace the fan s From the Front See Task 1 5 1 3 Remove Replace Lamp Fan on page 87 or Task 1 5 5 1 Remove Replace DMD Fan on page 103 From the Rear Task 3 1 1 3 Remove Replace Lamp Fan on page 140 or Task 3 1 7 1 Remove Replace DMD Fan on page 156 Fan low voltage cable is wrapped too close to the high voltage ballast cable Check cable routing to make sure the low voltage fan cable is not close to the high voltage ballast cable Back to the On screen Code list Back to the Troubleshooting List on page 11 c50RP c67RP c5SORX c67RX Service Guide 49 On Screen Code Details and Actions to Take Gm Bed Amber Red This code means Discussion Possible cause What to do Possible cause What to do Possible cause What to do Possible cause What to do 50 Priority 2 Lamp Switcher Failed Note This code only appears in dual lamp systems This is not a failure of either lamp The system is telling you I tried to put one lamp into posi tion and then the other one but I
18. Open the screen Task 1 Gain Access Remove Screen on page 67 Loosen the two screws at the top and bottom of the door and swing the control board in Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Remove the optical engine Task 1 5 5 Remove the Optical Engine on page 97 Remove the lamp that is in the active position Task 1 5 1 Remove Replace Lamp on page 84 Remove the lamp fan cable from the cable clamp Disconnect the lamp fan cable from the engine This picture shows a single lamp unit c50RP c67RP c5SORX c67RX Service Guide 87 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 1 Remove Replace Lamp 1 5 1 3 Remove Replace Lamp Fan 10 Do one of the following e Fora single lamp system go to step 11 e Fora dual lamp system go to step 12 11 Remove the four screws that secure the lamp fan and lift it out Go to step 14 12 Remove the two screws from the fan that secure it This picture shows a dual lamp unit as seen from the top 13 Slide the fan to the side to remove it 14 Insert the new lamp fan in place and secure it with the correct number of screws 4 for a single lamp system or 2 for a dual lamp system 15 Insert the lamp fan cable and secure it with the cable clamp Make sure the label faces towards the lamp and the cable fac
19. a blind mate connector To make sure it is engaged push up from the bottom below the connector to make sure it is securely seated Slide the bottom of the power supply module into this blind mate connector Note These pictures are shown from the front 2 Screw in the two captive retaining screws Finger tight is usually enough 3 Close the light shield 4 Close the control board door and tighten the two screws at the top and bottom of the door c50RP c67RP c5SORX c67RX Service Guide 91 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield m 1 5 4 Remove the Lamp Ballast 1 5 4 Remove the Lamp Ballast 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Open the screen Task 1 Gain Access Remove Screen on page 67 3 Loosen the two screws at the top and bottom of the door and swing the control board in 4 Reach through the opening next to the control board and turn off the power switch Remove the power cord 5 Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 6 Unplug the lamp cable s g d 3 92 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 7 Disconnect the power and control cables from the ballast module For a dual lamp system there would be a second set of these connectors If you have a dual lamp system these connectors
20. adjust more than 5 or 6 steps Initial White Adjustment for Hue Now step back and turn your attention to hue only For the darker displays the ones that are still at 100 for red green and blue you will subtract colors to make them match the brighter displays in hue In your mind or on a map of the wall for large walls mark the displays that are too green too red too blue If a display is too yellow it is really has too much green and red because green and red light sources mix to make yellow a Start with displays that need green subtracted Reduce the green in these displays until they are closer in hue to the brighter displays b Look for the displays that need red subtracted and adjust these c Finally reduce the blue in any displays that need taken down Move the blue as little as possible Try not to move the blue more than 10 or 15 steps c5ORP c67RP cSORX c67RX Service Guide 27 c50 c67R Troubleshooting Procedures Second White Adjustment for Brightness a Reduce WHITE ALL for the brightest displays to match more closely the other displays for brightness b Repeat steps a through c of the Initial White Adjustment for Hue section as needed Note Always adjust white levels first Adjusting the Grays a In the COLOR BALANCE menu turn on the GRAY test pattern b Choose a display that has very little hue in its gray and call this the baseline Adjust the brightness and hue of the other displays to this one
21. before proceeding 2 Power down the unit and remove the power cord 3 Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 4 Reach through the opening and remove the three screws on the side of the sensor assembly 5 Disconnect the color sensor cable on the bottom of the sensor assembly 6 Remove the ACB sensor assembly 7 Put the new assembly in place 8 Reconnect the color sensor cable and secure the assembly with the three screws Note The ACB motor position value is stored on the color sensor If you replace it you will need to realign the ACB 9 Align the ACB mirror Task 3 1 9 1 Align ACB Mirror on page 161 160 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 9 1 Align ACB Mirror 1 Open the TEST PATTERNS menu MENU gt DIAGNOSTICS gt TEST PATTERNS Test Patterns PLANAR lt ENTER gt to select None to show picture 2 Select UNIFORMITY and press ENTER 3 From the MAIN MENU select PROGRAM INFORMATION Program Information PLANAR c50RP c67RP c5SORX c67RX Service Guide 161 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 9 Remove Replace Color Sensor 3 1 9 1 Align ACB Mirror 4 With this menu open press the following arrow keys on the remote up up right left down The FACTORY SETTINGS menu appears Factory Settings PLANAR Clear Last 10 Inputs Memory Reset to Factory Defaults Reset System to
22. couldn t do it When the system is trying to put a lamp into position it will only try to do so for 23 seconds Then it will timeout reverse direction and attempt to put the other lamp into position Anything that prevents the carriage from moving or from sensing that it has put the lamp into position will cause this timeout to occur Neither limit switch is connected The system will not know when the lamps are in position Make sure the cable from the SIB to each of the lamp switches is connected The limit switches are located under the front and rear of the lamp switching mechanism From the Front Remove the screen Task 1 Gain Access Remove Screen on page 67 and lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 From the Rear Power down the display and remove the power cord Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 The solenoid is not connected or is jammed and unable to move Check that the cable from the SIB to the solenoid is connected at both ends and that the sole noid prong moves freely If you cannot fix the solenoid placement replace the lamp switcher Request specific instructions for your specific model when replacing the lamp switcher The motor is not connected or is not working Check that the cable from the SIB to the motor is connected at both ends When you try to move the lamp you can hear the motor trying to move even if you can t see it
23. move Also check to see if the motor gear is stripped Replace the lamp switcher Request specific instructions for your specific model when replacing the lamp switcher An obstruction or misalignment is keeping the carriage from arriving at either position Check for anything obstructing the carriage such as a cable or a bent fan bracket or any thing causing the carriage to be out of position such as a loose screw or a misalignment of the engine gear teeth and the carriage rack Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take GP Red Red Amber Red This code means Possible cause What to do Possible cause What to do What to do Priority 3 Optical Engine Failed Loose cables Check all cable connections to the optical engine Check that the HDMI cable retainers are in place at both ends of the cable Check the HDMI cable for kinks or crimps Reseat all cables From the Front Remove the screen Task 1 Gain Access Remove Screen on page 67 and lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 From the Rear Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Optical Engine failed Swap optical engines with another display If the problem follows the optical engine order a new optical engine From the Front See Task 1 5 5 Remove
24. nicos para posterior reciclagem Ao garantir a correcta elimina o deste produto estar a evitar consequ ncias poten cialmente negativas tanto para o ambiente como para a sa de humana A reciclagem de materiais ajuda a preservar os recursos naturais Este s mbolo apenas v lido na Uni o Europeia Se quiser eliminar este produto contacte as enti dades locais ou o seu fornecedor para ficar a saber qual o m todo de elimina o correcto Svenska D Avfall av f rbrukad elektrisk och elektronisk utrustning Till mpbart i hela Europeiska unionen och andra europeiska l nder med separata samlingsprogram Den h r symbolen som finns p din product eller p dess f rpackning p visar att produkten inte ska behandlas som hush llsavfall n r du vi sl nga bort den Ist llet ska den l mnas ver till en l mplig uppsamlings punkt f r tervinning av elektriska och elektroniska utrustningar Genom att forsakra att den h r produkten tervinns p ett riktigt s tt hj lper du till med att f rhindra m jliga negative konsekvenser f r milj n och m nskli h lsa Det kan annars orsakas p grund av ol mplig sophantering av den h r produkten tervinning av material kommer att hj lpa till att bevara naturtillg ngar Den h r symbolen r endast giltig inom den Europeiska unionen Om du vill sl nga bort den h r produkten ska du kontakta lokala myndigheter eller terf rs ljar och fr ga efter l mplig avfallsme
25. or RS485 Communication Doesn t Work 29 Useful Commands for RS232 Troubleshooting 0 cece cece cece teen e ence en eeeenenees 31 R5232 Diagnostic Troubleshooting irer gees A ENER EEN 35 c50 c67R Doesn t Respond to Remote Control 38 ACB Is Not Performing Properly eege beer Steed RAN AEN AEN A0 On Screen Codes Working With On Screen Codes Lus EE EE Ee de a ERA 43 Manually Turning On the On Screen Code 43 Automatic On Screen Code Display 44 c50RP c67RP c5SORX c67RX Service Guide i Table of Contents Reading On Screen Codes va 45 On Screen Code Details and Actions to Take 2 0 0 0 ccc ccc ccc cece cen een eee nt eeeeeeteeneeens 47 Red AMDE RER EEE EEE SEERE od a NERE EEE EDLE GERE Tea eee ee 48 Red Amber LASS 50 Felene 51 Red REG ed 52 FERNER 54 Red Red Red Red Ne 55 Me FA PE eee esse 56 Amber ER EE 57 Amber Amber R d RE ENDEN EE E EE 58 NNN 59 AmberAmber Amber NN 60 NNN 61 Control Board LEDS arne eee 63 Using Control B e LEDS uvaner Geer d 63 Front Access Maintenance and Service Procedures aide OQUCUON ERE TE EEE EN EEE 66 Reg ired Me EE 66 Task 1 Gain Access Remove Screen des SEENEN ER SE RER RER E SCENE ee REEL eae 67 Task 1 1 Cleaning the Screen and Mirror ssssssssusressssrerrerrrsrerrrrresrsrerrrrte 71 Task 1 2 Change Air Filter sc22 cc2nsic0sdeevedd stated AEN EENS Ee EENS dE ENN 73 Task 1 3 Remove Replace Control Board 74 Task 1 3 1 Gain Access Open Control Board 76 T
26. press ENTER This will cause the ACB mirror to return to the nominal position Repeat steps 6 9 until the ACB mirror is aligned c5ORP c67RP cSORX c67RX Service Guide 163 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 10 Remove Replace System Interface Board SIB 3 1 10 Remove Replace System Interface Board SIB 1 164 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Power down the unit and remove the power cord Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Unplug the following cables a Fan cable b Power cable C IR sensor hi bright LED board cable d Ballast control cable e DVI cable to engine f DVI cable to control board g Engine mount motor control cable h Lamp switcher control cable dual lamp only i Engine power cable j ACB cable mirror and sensor c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 5 Remove the six screws that secure the SIB 6 Remove the old SIB and put the new SIB in the same place 7 Reinstall the six screws that secure the board 8 Plug in the following cables a Fan cable b Power cable c IR sensor hi bright LED board cable d Ballast control cable e DVI cable to engine f DVI cable to control board g Engine mount motor control cable h Lamp switcher control cable dual lamp only i Engine power cabl
27. such as a fan stops Priority 1 and the lamp is cooling Priority 6 only the lower numbered pattern with the higher priority will flash on the screen in this case Priority 1 red amber c5ORP c67RP cSORX c67RX Service Guide 47 On Screen Code Details and Actions to Take GM God Amber This code means Discussion Possible cause What to do What to do 48 Priority 1 Fan failure Critical Lamp DMD Check the control board LEDs to determine whether it is the lamp fan DMD fan or both Cabling Issue Verify that the fan connector is plugged into the SIB and is well seated If this is OK check the the connections on the DVI cable from the control board to the SIB and from the SIB to the engine From the Front Remove the screen Task 1 Gain Access Remove Screen on page 67 and lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 From the Rear Power down the display and remove the power cord Open the control board door to view the SIB and the bottom of the control board Fan connector DVI to control board DVI to engine Verify that the failed fan is fully connected to the correct connector Each connector on the cable is labeled with the fan to which it should be connected From the Front With the screen removed and the light shield lifted check that each connector is plugged in correctly by looking at the label on each connector c50RP c67RP c5ORX c67RX Service
28. the Optical Engine on page 97 and Task 1 5 5 2 Replace the Optical Engine on page 104 From the Rear See Task 3 1 7 Remove the Optical Engine on page 151 and Task 3 1 7 2 Replace the Optical Engine on page 157 If none of these suggestions work see Red Red page 52 Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 51 On Screen Code Details and Actions to Take This code means 52 Discussion Possible cause What to do What to do Possible cause What to do Discussion Possible cause What to do What to do Red Red Priority 4 Lamp Failed if single lamp or Both Lamps Failed if dual lamp It s very unlikely that both lamps or both ballasts would fail simultaneously It could be a sim ple lamp or ballast problem if there has been a single lamp failure that was not fixed and now the second lamp has failed However if both lamps suddenly do not light it is more likely a general connection failure The lamp itself failed to strike light because the lamp is bad Remove the lamp and look at it If it has loose glass inside you know it is dead From the Front Open the screen Task 1 Gain Access Remove Screen on page 67 and then lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 To remove replace the lamp s see Task 1 5 1 Remove Replace Lamp on page 84 From the Rear Remove the rear pane
29. the power switch Remove the power cord Power switch is around this corner Power cord 74 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 4 You should see the connectors of the control board to the right of the opening Remove all the input and output cables Remove all input output cables from the control board S KE Lift up and remove the control board from its pin hinges Remove cables from the bottom of the control board You can do this before or after you lift it off its hinges 75 c50RP c67RP c5SORX c67RX Service Guide 1 Gain Access Remove Screen 1 3 Remove Replace Control Board 1 3 1 Gain Access Open Control Board 1 3 1 Gain Access Open Control Board 1 Remove the control board from the c50 c67R Task 1 3 Remove Replace Control Board on page 74 2 Remove six screws from the sides of the cover 6 6 66 lt Seep t tod 3 Carefully remove the DVI connector EMI Electromagnetic Interference shield without tearing the tape to which it is attached Use a 3 16 nut driver LANAR DIRINTIENED sre riir CL S AU 5V POWER RS232 DUT 4 Remove the cover It is a snug fit so it may be difficult to remove 76 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 1 3 1 1 Remove Replace Video Input Module VIM 1 Open the control board See Task 1 3 1 Gain Access Open Control Board on page 76 2 Remove nine sc
30. the rear 98 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen c Disconnect the ACB motor cable from the ACB mirror cable This picture is shown from the rear This picture is shown from the rear 2C color sensor cable c5ORP c67RP cSORX c67RX Service Guide 99 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 5 Remove the Optical Engine e Disconnect the lamp cable s f If this is a dual lamp system disconnect the lamp switcher motor cable This picture is shown from the rear 100 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen g If this is a dual lamp system disconnect the solenoid cable at the top of the optical engine Remove the engine mount motor control cable from the SIB Remove the four 7mm nuts and tooth washers on the optical engine carrier Before removing these use a pen to mark the slot in which the nut is installed This will save time when the optical engine is realigned Remove the engine carrier from the engine carrier housing c50RP c67RP c5ORX c67RX Service Guide 101 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 5 Remove the Optical Engine 10 Remove the engine carrier light shield with the tabs over the top of the lamp carrier 11 Remove the three 2 Phillips screws from the optical engine and then lift it up slowly and carefully Be sure all cables except the limit swit
31. too small 19 RS232 or RS485 communications doesn t work 29 screen is black 12 screen is solid color 16 PS fan LED 64 R radiation UV 3 reading on screen codes 45 to 61 reading the LEDs on the control board 63 ready LED 63 rear access service procedures 125 to 172 rear panel removing 134 replace 172 Index recalibrating the color index 120 170 remote control problems 8 remote IR LED 63 removing dust from mirrors lenses and screens 71 RS232 or RS485 communications doesn t work 29 S screen gain access 67 replace 123 screen is black 12 screen is solid color 16 serial command LED 63 serial data LED 63 service procedures front access 65 to 123 SIB remove replace front service 113 rear service 164 SIB connected LED 63 source LED 63 swapping parts for testing 9 new parts 10 T table of on screen code 45 task hierarchy explanation 2 tools required for front service 66 required for rear service 126 troubleshooting auto color balance not performing properly 40 display does not respond to remote 38 general concepts and procedures 7 lamp lights but won t stay lit 17 picture colors are wrong 25 picture is noisy 24 picture too large or too small 19 remote control 8 RS232 or RS485 communications doesn t work 29 screen is black 12 screen is solid color 16 c5ORP c67RP cSORX c67RX Service Guide iii Index U ultra violet radiation 3 UV radiation 3
32. two screws that secure the DMD fan and remove it 3 Place the new DMD fan in position and secure it with two screws 4 Plug back in the DMD fan cable 156 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 7 2 Replace the Optical Engine Note When you receive a new optical engine you also receive a new color sensor board If you are replacing the optical engine you also need to remove and replace the color sensor board Task 3 1 9 Remove Replace Color Sensor on page 160 1 If you have dual lamp system reconnect the limit switch cables to the front and rear of the lamp switching mechanism 2 Lower the optical engine into place This picture shows a single lamp unit Fora dual lamp unit this screw will be hard to see 3 Loosely tighten the screw in the lower right corner 4 Tighten the other two screws and then tighten the bottom screw more c5ORP c67RP cSORX c67RX Service Guide 157 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 7 Remove the Optical Engine 3 1 7 2 Replace the Optical Engine 5 Install the engine carrier light shield with the tabs over the top of the lamp carrier 6 Replace all the connectors following the previous pictures 7 Place cables back into the cable clamps Note Because the 50 and 67 units use the same cable harness there will be extra length in the 50 units 8 Replace the color sensor board Task 3 1 9 Remov
33. 12 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 1 8 Remove Replace System Interface Board SIB 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Remove the screen Task 1 Gain Access Remove Screen on page 67 Loosen the two screws at the top and bottom of the door and swing the control board in Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Unplug the following cables a Fan cable b Power cable c IR sensor hi bright LED board cable d Ballast control cable e DVI cable to engine f DVI cable to control board g Engine mount motor control cable h Lamp switcher control cable dual lamp only i Engine power cable j ACB cable mirror and sensor c50RP c67RP c5SORX c67RX Service Guide 113 1 Gain Access Remove Screen 1 8 Remove Replace System Interface Board SIB 7 Remove the six screws that secure the SIB 8 Remove the SIB and put the new SIB in the same place 9 Reinstall the six screws that secure the board 10 Plug in the following cables a Fan cable b Power cable C IR sensor hi bright LED board cable d Ballast control cable e DVI cable to engine f DVI cable to control board g Engine mount motor control cable h Lamp switcher control cable dual lamp only
34. 160 color wheel remove replace front service 115 rear service 166 control board gain access 76 129 remove replace front service 74 78 rear service 127 131 control board LEDs 63 D detailed explanations of on screen codes 47 to 61 dirt locating on mirrors or screen 72 display does not respond to remote 38 DMD fan LED 64 dust removing 71 E engine status LED 63 F fan LEDs 64 flashing lights on screen amber amber 59 amber amber amber 60 amber amber red 58 amber red amber 56 amber red red 57 red amber 48 red amber red 50 red red 52 red red amber amber 54 red red amber red 51 red red red red 55 solid amber 61 c5ORP c67RP cSORX c67RX Service Guide Index front access service procedures 65 to 123 H hierarchy of service tasks 2 high voltage 3 hours lamp resetting 86 139 intake fan LED 64 interlock electrical 3 introduction front service 66 rear service 126 IR LED board remove replace front service 107 rear service 159 L lamp fan LED 64 hours resetting 86 139 LED 63 lights but won t stay lit 17 removing and replacing front service 84 rear service 137 resetting hours 86 139 saver LED 63 won t light troubleshooting 9 lamp ballast remove front service 93 rear service 145 replace front service 96 rear service 149 lamp fan removing and replacing front service 87 rear service 140 LEDs on control board 63 reading 63 light sh
35. 30 Task 1 2 Replace the Control Board sci i424 cca c4 adage 4 asa pincangoed AER EN de 131 Task 2 Remove Replace Option Key 133 Task 3 Gain Access Remove Rear Panel cc cece eee cence nent ence ence eet en een eenenas 134 Task 3 1 Gain Access Open Light Shield 0 ccc ccc cece cence nen ene e nee eennennes 135 Task 3 1 1 Remove Replace Eau een Kee ERR ENEE aoe ETC EC 137 Task 3 1 1 1 Reset the Lamp Hours sasarsesraensa aner sn 139 Task 3 1 1 2 Color Balance the Walt 139 Task 3 1 1 3 Remove Replace Lamp tan 140 Task 3 1 2 Remove Power Supply Module 142 Task 3 1 2 1 Remove Replace Intake tan 143 Task 3 1 3 Replace Power Supply Module 144 Task 3 1 4 Remove the Lamp Ballast 145 Task 3 1 5 Replace the Lamp Ballast 149 c5ORP c67RP cSORX c67RX Service Guide iii Table of Contents Task 3 16 Change Air Filter sas ccs Ati aa Se EA 150 Task 3 1 7 Remove the Optical Engine ccc cece ccc ence cence nent eeeen eens 151 Task 3 1 7 1 Remove Replace DMD Fan 156 Task 3 1 7 2 Replace the Optical Engine 157 Task 3 1 8 Remove Replace IR LED Board 159 Task 3 1 9 Remove Replace Color Sensor 160 Task 3 1 9 1 Align ACB Mirror EE 161 Task 3 1 10 Remove Replace System Interface Board GI 164 Task 3 1 11 Remove Replace Color Wee 166 Task 3 1 11 1 Recalibrating the Color Index 170 Task 4 Replace Rear Panel og dE Nd REENEN KN eEN d dekade dn 172 Down
36. 35 5 Remove the lamp that is in the active position Task 3 1 1 Remove Replace Lamp on page 137 6 Remove the lamp fan cable from the cable clamp 7 Disconnect the lamp fan cable from the engine This picture shows a single lamp unit 8 Doone of the following e Fora single lamp system go to step 9 Fora dual lamp system go to step 10 9 Remove the four screws that secure the lamp fan and lift it out Go to step 12 140 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 10 Remove the two screws from the fan that secure it This picture shows a dual lamp unit as seen from the top 11 Slide the fan to the side to remove it 12 Insert the new lamp fan in place and secure it with the correct number of screws 4 for a single lamp system or 2 for a dual lamp system 13 Insert the lamp fan cable and secure it with the cable clamp Make sure the label faces towards the lamp and the cable faces the rear of the display c50RP c67RP c5SORX c67RX Service Guide 141 3 Gain Access Remove Rear Panel o Gain Access Open Light Shield 3 1 2 Remove Power Supply Module 3 1 2 Remove Power Supply Module 1 6 142 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Power down the unit and remove the power cord Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Lift the ligh
37. 50W system captive screws are facing the rear of the chassis In a 120W system the screws are on the top 7 Lift the wire handle and pull the lamp straight up and out 8 Remove the new lamp from its packaging c50RP c67RP c5ORX c67RX Service Guide 137 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 1 Remove Replace Lamp 9 Remove the two screws that secure the plastic cover over the lamp and then lift off the cover Lamp with N k Lamp with cover on F 4 cover off ern ORG 10 Plug the new lamp into this space pushing it all the way down Tighten the three screws finger tight Note If the lamp is not pushed all the way down the light path will not be correct This may cause a poor picture Note If you have a dual lamp system make sure the alignment tabs on the lamp in position are seated in the slots 11 Close the light shield 12 Reinstall the power cord and turn the unit on 13 Reset the lamp hours Task 3 1 1 1 Reset the Lamp Hours on page 139 138 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 1 1 Reset the Lamp Hours After you put in a new lamp reset the time counter for that lamp Why reset lamp hours This is for your information and your records only It is not required for operation or for warranty replacement After the new lamp is lit use the remote control to open the HOURS menu Select the appropriate RESET LAMP HOURS line and p
38. 67RP cSORX c67RX Service Guide 123 Replace Screens 124 c5ORP c67RP cSORX c67RX Service Guide Rear Access Maintenance and Service Procedures c5ORP c67RP cSORX c67RX Service Guide Introduction Introduction Required Tools 126 The procedures in this chapter are similar to those contained in Front Access Maintenance and Service Procedures on page 65 but the actual steps and methods you ll use may be different Caution There are no electrical interlocks in the c50 c67R Opening the screen opening the light shield or removing the rear panel does not turn off the lamp or the high voltage Note It can be confusing to refer to the right side or left side of the display when you are working from the front and the rear Therefore in this section one side is called the air filter side and the other is called the left front side Left front side Air filter side Note All pictures and views in this section are from the rear unless otherwise noted Note Some c50 c67R displays have a single lamp system some have a dual lamp system There are pictures of both throughout this manual If you have a part under warranty or a part can be repaired under Planar s repair option contact Planar s Technical Support Department See Accessing Planar s Technical Support Website on page 173 e 1 and 2 Phillips screwdrivers long 2 Phillips screwdriver e Needle nose pliers 7mm nut driver e 3 16 nut drive
39. 67RX Service Guide 19 c50 c67R Troubleshooting Procedures 20 What to do On the remote press WALL to open the ASPECT RATIO amp WALL menu SOURCE LEVEL as ap Aspect Ratio amp Wall PLANAR seag E scatemode Crop p Justify Center ap mm Overscan 0 SIZE POS Border Color Black PLANAR BB Wall Width 1 f sc Wall Height 1 am Unit Column 1 Unit Row 1 Wall Mode If the aspect ratio of the source picture is not the same as the aspect ratio of the display or of the entire wall when using Big Picture then either a some edge of the picture will be cropped chopped off b the extra area not filled with picture will be filled with a background color Verify that the SCALE MODE is correct and that OVERSCAN is set to the correct percentage For detailed information about this menu see the Installation amp Configuration Guide Possible cause Picture is not positioned correctly What todo Use the Position control On the remote press SIZE POS SOURCE LEVEL Cl Picture Position PLANAR CURTAIN PHASE Use arrow keys to move image ED B SAVE SETUP D AE Horizontal Position 168 SIZE POS N ES PL ANA Gm Vertical Position 19 MONITOR wat F MENU PREV ENTER ea i Picture Position PLANAR Use arrow keys to move image cb Horizontal Position 0 Vertical Position 0 Note If both positions are at zero the source image is DVI and will have to be adjusted if the DVI source is from
40. ANAR gt Engine Alignment gt gt Color Balance gt gt Miscellaneous Options gt gt Lamp Settings gt Ge ee Auto Setup Options gt ormation gt Menu Options gt Message in Picture gt Serial Port Settings PLANAR Unit ID 1 ASCII Response Type Symbolic ASCII Response Terminator CR Baud Rate 19200 Terminate RS485 3 Set the baud rate of the host computer to 19200 If this is not possible set the baud rate of each unit to match the baud rate of the host Note There is no handshake between the host computer and the units The baud rate must be set to the same value in each unit c5ORP c67RP cSORX c67RX Service Guide 29 c50 c67R Troubleshooting Procedures 30 Open a program on the host that allows you to easily type commands Serial Talk available from our website is one such program Be sure you know how to send a carriage return character with whatever program you are using All commands to the units must end in a carriage return noted as CR in the examples below In Serial Talk send a carriage return by typing AM make sure the M is capitalized On each unit press the MONITOR button twice to bring up the SERIAL PORT STATUS menu The first unit should show RS232 and the remaining units should show RS485 If they are displaying the wrong information press the key until the information is correct Serial Port Status RS232 p gt PLANAR lt ENTER gt to clear to select different seri
41. AUTO CODES is checked in the MISCELLANEOUS menu MAIN MENU gt ADVANCED OPTIONS gt MISCELLANEOUS OPTIONS the code will start showing whenever there is a fault event that forces the lamp off Main Menu PLANAR Advanced Options PLANAR Picture gt Engine Alignment gt Size amp Position gt Color Balance gt et gt Miscellaneous Options Memory gt Lamp Settings gt Diagnostics gt Serial Port Settings gt Advanced Options E Auto Setup Options gt Program Information b Menu Options gt Message in Picture gt Miscellaneous PLANAR Beeper Curtain Pattern Logo LA Auto Codes LA EDID Plug and Play EDID Detailed Timing 1 1920 x 1080 EDID Diagonal 70 Preferred Source Detection 16x9 Allow Frame Lock N 44 c50RP c67RP c50RX c67RX Service Guide Reading On Screen Codes Reading On Screen Codes The table below describes the pattern of flashing lights that display when auto codes are enabled or when you press MONITOR on the remote You may wish to print out this page and keep it with you For a more detailed list of the On screen codes and what to do to rectify them see On Screen Code Details and Actions to Take on page 47 1 Check the flashing LED codes on the screen first 2 Ifyou follow the suggestions in the On Screen Code Details and Actions to Take section and have not resolved the problem look at the LEDs on the control board See Control Board LEDs on page 63
42. AUX 5V POWER RS232 our 4 Remove the cover It is a snug fit so it may be difficult to remove c50RP c67RP c5SORX c67RX Service Guide 129 1 Remove Control Board 1 1 Gain Access Open Control Board m 1 1 1 Remove Replace Video Input Module VIM 1 1 1 Remove Replace Video Input Module VIM 1 Open the control board See Task 1 1 Gain Access Open Control Board on page 129 2 Remove nine screws on the VIM DS Ve Ra mr 3 Pull the VIM away from the control board and lift it out 4 Reverse this procedure to install a new VIM 130 c50RP c67RP c5ORX c67RX Service Guide Remove Control Board 1 2 Replace the Control Board 1 Connect the cables on the bottom of the control board These are the power and data cables that connect the control board to the rest of the display I NR an Em ee EH R MPE A EWEN TE P DA OAP EO Power WallNet ACB if used DVI to SIB 2 Set the control board on the pins starting with the bottom pin The bottom pin is a little longer Control Board hinge bottom pin 3 Liftthe control board a little bit and set it on the top pin A Pull the control board door shut so it is against the back wall This may be easier if you connect one of the in out cables that screws or latches into the control board c50RP c67RP c5SORX c67RX Service Guide 131 1 Remove Control Board 1 2 Replace the Control Board 5 Tighten the two captive screws above and below the control board
43. AY box in the MISCELLANEOUS menu MAIN MENU gt ADVANCED OPTIONS gt MISCELLANEOUS OPTIONS Miscellaneous PLANAR D Beeper Curtain Pattern Logo LA Auto Codes EDID Plug and Play EDID Detailed Timing 1 1920 x 1080 EDID Diagonal Preferred Source Detection 16x 9 LA Allow Frame Lock After you have unchecked EDID PLUG AND PLAY reboot the source computer Note If you use a long line distribution system over 50 feet EDID may not function correctly or at all c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures c50 c67R Troubleshooting Procedures Click on the symptom of the problem or turn to the corresponding page number 1 The screen is black Go to page 12 2 Red or amber lights flashing on the screen Go to page 47 3 The screen is a solid color Go to page 16 4 The lamp will light but it won t stay on Go to page 17 5 The picture is visible but there is something wrong with it Go to page 18 6 R5232 or RS485 communication doesn t work Go to page 29 N The c50 c67R doesn t respond to the remote Go to page 38 There is dirt or a smudge in the picture Go to page 71 Oo Auto Color Balance is not performing properly Go to page 40 c5ORP c67RP cSORX c67RX Service Guide 11 c50 c67R Troubleshooting Procedures Screen is Black Possible cause Lamp is off What to do From about 6 feet 2m away aim the remote at the screen and press the MONITOR button
44. Hide Motor Menus c80 5 Using the arrow keys select the ACB MIRROR ACTUATE OR RETRACT line 6 Press ENTER This will cause the ACB mirror to flip up 7 Look directly at the ACB sensor itself Does the center square of the UNIFORMITY pattern hit the sensor chip at a diagonal angle e If yes you are finished and can close the menu This will cause the ACB mirror to return to the nominal position e Ifno go to step 8 The shaded blue square represents the color sensor block and the black square represents the image of the center square of the uniformity test pattern 8 Select the ACB MIRROR ACTUATED POSITION line Use the arrow keys on the remote to adjust the mirror position until the center square is at a diagonal angle in the center of the ACB sensor To help you better see the little squares hold a small white paper in front of the sensor block c5ORP c67RP cSORX c67RX Service Guide 111 1 Gain Access Remove Screen 1 7 Remove Replace Color Sensor 1 7 1 Align ACB Mirror 9 Ifthe ACB mirror is still not aligned rotate the ACB mirror assembly left or right until the center square of the UNIFORMITY pattern hit the sensor chip at a diagonal angle This picture shows an RP focal lens An RX lens is shorter 10 Select the ACB MIRROR ACTUATE OR RETRACT line and press ENTER This will cause the ACB mirror to return to the nominal position Repeat steps 6 9 until the ACB mirror is aligned 1
45. Index on page 120 c50RP c67RP c5SORX c67RX Service Guide 119 1 Gain Access Remove Screen 1 9 Remove Replace Color Wheel 1 9 1 Recalibrating the Color Index 1 9 1 Recalibrating the Color Index Replace the AC power cord and turn on AC power 2 Lower the light shield 3 Replace the screen Task 2 Replace Screens on page 123 4 Onthe remote press ON 5 When the lamp s lights press MONITOR three times on the remote The TEST PATTERNS menu appears Test Patterns lt ENTER gt to select None to show picture Red Scale Green Scale Blue Scale Gray Scale Colors UG ei ls Color Bars iilii 6 Select the RED SCALE option and press ENTER 7 Press MENU on the remote 8 From the MAIN MENU select PROGRAM INFORMATION Program Information PLANAR Planar Systems Inc Control Room amp Digital Signage Division 1195 NW Compton Drive Beaverton OR 97006 USA 1 866 475 2627 503 748 1100 www planar com RX RP Series 1024 x 768 010 0983 Rev 00 Code Generated Date Apr 18 2008 at 09 08 35 GUI Generated Date April 18 2008 at 09 08 35 120 c5ORP c67RP cSORX c67RX Service Guide PLANAR Logo Grid 4x4 Contrast Uniformity Focus 9 Gain Access Remove Screen With this menu open press the following arrow keys on the remote up up right left down The FACTORY SETTINGS menu appears Factory Settings PLANAR Clear Last 10 Inputs Memory Reset to Factory Defaults R
46. Index on page 170 3 1 11 1 Recalibrating the Color Index 1 Onthe remote press ON 2 When the lamp s lights press MONITOR three times on the remote The TEST PATTERNS menu appears Test Patterns PLANAR lt ENTER gt to select None to show picture C Red Red Scale Logo C White CI Green E Green Scale HE Grid Black Blue Blue Scale E 4x4 Contrast CI Gray S Cyan 3 Gray Scale Uniformity CI Custom Color C Yellow Eg Colors Focus Color Bars 3 Select the RED SCALE option and press ENTER 4 Press MENU on the remote 5 From the MAIN MENU select PROGRAM INFORMATION Program Information PLANAR Planar Systems Inc Control Room amp Digital Signage Division 1195 NW Compton Drive Beaverton OR 97006 USA 1 866 475 2627 503 748 1100 www planar com RX RP Series 1024 x 768 010 0983 Rev 00 Code Generated Date Apr 18 2008 at 09 08 35 GUI Generated Date April 18 2008 at 09 08 35 170 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 6 With this menu open press the following arrow keys on the remote up up right left down The FACTORY SETTINGS menu appears Factory Settings PLANAR Clear Last 10 Inputs Memory Reset to Factory Defaults Reset System to Start Download Disable IR Remote OEM CSBU Gamma PW181 YPbPr Calibration Engine Ballast Parameters vy ACB Mirror Actuate or Retract ACB Mirror Actuated Position 30 Hide Motor Menus c80
47. LTANTS ei e ANDoESIGNERs Consultants and Designers Overview For consultants and designers the following information is available for download Technical Resources Technical Resources Field Replaceable Unit FRU List Policies and Processes Utility Software CAD Drawings I SN 4025 Wx I SN 4035 Wx Tools RP amp cSORX c6 List Pricing VN 4020 Y Training VN 5220 5 Jaguar VYN 5220 V jard VN 3820 VA 5 VYN 6720 X WN 6720 SX VYN 6720 UK UP WN 6720 XP WN B720 SXP WN 6720 UXP Lion XL UNL WN 8750 XL WN B750 UXL Lynx SN 4215 P rgay WN S040 720 L m46L Service Training N 6730 UX amp PN 6740 UX P PN 6740 UXP 5010 X WN 5020 XP VYN 5020 UXP VYN 5240 5 WN 5230 S S WN 52304 S VYN 5230A X c5ORP c67RP cSORX c67RX Service Guide Contact Information Planar Systems Inc Control Room amp Digital Signage Business Unit 1195 NW Compton Drive Beaverton OR 97006 1992 Tollfree 866 475 2627 Fax 503 682 8570 Email Control Room contralroom planar com Digital Signage digitalsignage planar com Technical Support Phone 503 748 5799 Toll free 1 866 PLANAR1 1 866 752 6271 Fax 503 748 5532 Email ts planar corr 173 Downloading Additional Documentation and Firmware Downloading Additional Documentation and Firmware Some of the other documents for the c50 c67R which are or will be available from the Technical Support D
48. Level gain All gt 7 99 Red z 99 Green E 99 Blue 0 _ _ 99 Note Always adjust black levels first c Display a 100 white picture from the source d Select AUTO WHITE LEVEL and press ENTER The c50 c67R is now adjusted to the black and white levels of this computer using this video card If you change computers or video output cards in the computer you must do this again Note Save each source to a memory slot See the Installation amp Configuration Guide for more information Adjusting color balance is a somewhat complicated procedure See the Adjusting Color Balance section in the c50 c67R Installation amp Configuration Guide c50RP c67RP c50RX c67RX Service Guide 25 c50 c67R Troubleshooting Procedures Display Color Does Not Match Other Displays Possible cause Discussion What to do What to do 26 Units are not properly color balanced Color balancing makes all the displays in a wall have the same colors It does not achieve a particular hue or shade of white When all the displays look the same for brightness and hue the wall will look uniform and viewers will focus their attention on the content If the display wall has the Auto Color Balance option the easiest and fastest way to color bal ance is to use this option Open the COLOR BALANCE menu highlight AUTO COLOR BALANCE near the bottom of the menu and press ENTER If you do not see AUTO COLOR BALANCE in the COLOR BALANCE
49. RX Service Guide 9 General Troubleshooting Concepts and Procedures You can swap control boards or fans in the same way to see if one is bad When you swap control boards for testing remember to put them back in their original locations Otherwise you may have to do setup procedures again such as input level adjustment and color balance because these values are stored in the control board When you swap fans always exchange fans of the same size Why Not Use a New Part Out of the Box EDID Issues It may seem like a good idea to take a new part out of the box and substitute it for a suspected part in the display However there is a very small chance that the part in the box doesn t work If you test a part by putting in a known good part you get better information One problem with EDID is that displays are capable of many more resolutions video timings than can be stored in a data block of only 128 bytes The displays are capable of hundreds of resolutions but the EDID block has room to store only dozens This means that some video cards will not put out certain resolutions even though the connected display is capable of handling them One consequence of this problem is that some graphics cards can get confused by the unit s EDID and not display anything at all If this occurs you can disable the EDID to see if that will cause the graphics card to display a default resolution To disable the EDID uncheck the EDID PLUG AND PL
50. Start Download Disable IR Remote OEM CSBU Gamma PW181 YPbPr Calibration gt Engine Ballast Parameters gt ACB Mirror Actuate or Retract ACB Mirror Actuated Position 30 Hide Motor Menus c80 5 Using the arrow keys select the ACB MIRROR ACTUATE OR RETRACT line 6 Press ENTER This will cause the ACB mirror to flip up 7 Look directly at the ACB sensor itself Does the center square of the UNIFORMITY pattern hit the sensor chip at a diagonal angle If yes you are finished and can close the menu This will cause the ACB mirror to return to the nominal position e Ifno go to step 8 The shaded blue square represents the color sensor block and the black square represents the image of the center square of the uniformity test pattern 8 Select the ACB MIRROR ACTUATED POSITION line Use the arrow keys on the remote to adjust the mirror position until the center square is at a diagonal angle in the center of the ACB sensor To help you better see the little squares hold a small white paper in front of the sensor block 162 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 9 Ifthe ACB mirror is still not aligned rotate the ACB mirror assembly left or right until the center square of the UNIFORMITY pattern hit the sensor chip at a diagonal angle This picture shows an RP focal lens An RX lens is shorter 10 Select the ACB MIRROR ACTUATE OR RETRACT line and
51. V VIM remove replace front service 77 rear service 130 voltages high 3 W warranty 2 c5ORP c67RP cSORX c67RX Service Guide
52. a previous unit with an Analog IN Use the up down arrow keys to move the VERTICAL POSITION of the image and the left right arrows to move the HORIZONTAL POSITION of the image c50RP c67RP c5ORX c67RX Service Guide c50 c67R Troubleshooting Procedures Possible cause This could be a zoom adjustment particularly if you are using Planar s Big Picture What to do Select MAIN MENU gt SIZE amp POSITION gt RESET ALL WINDOWS TO DEFAULT Main Menu PLANAR Size amp Position PLANAR Picture Picture Position Zoom Window Top amp Left Zoom Window Bottom amp Right Viewport Window Top amp Left Viewport Window Bottom amp Right vVvvvvv Aspect Ratio amp Wall Memory Diagnostics Advanced Options Program Information vVvvvvv Back to the Picture is visible list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 21 c50 c67R Troubleshooting Procedures Analog Data Picture Has Streaks 22 Possible cause Horizontal streaks are caused by poorly adjusted Phase Vertical streaks are caused by poorly adjusted Frequency Discussion This is most easily seen in vertical lines or in text black text on white background or in any thing that has fine detail and high contrast What to do Adjust the Phase or Frequency control in the PICTURE menu Picture PLANAR Sync Type Separate H amp V Vertical Frequency frame locked 60Hz Horizontal Frequency 50 00kHz Pixel Fre
53. al port Commands Received 34 Replies Sent 34 Last Packet Type Operation Last Packet Address Not Addressed Bytes Received 921 Bytes Sent 773 UART Framing Errors 4 UART Overflow Errors 0 Group 0 Unit 0 19200 Baud Most Recent ee ll Ul NOG Vv 1955 119 190 68 18 St 1 st 2 st 3 lcd vertical resolution Global Command Send the command op pattern red CR Did all units in the wall put up a red test pattern a If yes go on to send individual commands b If none of the units responded go to Global Command to First Unit on page 32 c If the first unit went red but one or more of the others didn t go to Global Command to Subsequent Units on page 33 Individual Unit Command For each unit in the wall send the commandop 00 pattern blue CR substituting each unit s id in turn Did each unit turn blue when commanded If not check each unit s unit and group ID Did you receive an echoed response back each time If not go to Response From Individual Units on page 34 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures Data Query 1 Send a command that asks for information to each unit in turn For example op 00 select source CR Note Query commands must be sent to each individual unit separately There is no such command as a global query 2 Did each unit return its currently selected source If not go to Response From Individual Units on page 34
54. amp is still off Back to the On screen Code list Back to the Troubleshooting List on page 11 54 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take Red RedRedRed This code means Possible cause What to do Discussion Priority 6 Wait Lamp cooling Lamp is in its cool down period Wait for the cool down period to end A cool down period of about one minute occurs after the lamp is turned off to prevent it from re striking when it is hot The lamp must be cool before it is started again Every time the lamp is turned off the c50 c67R goes into this Wait state and the fans run for one minute That is why it is important to turn off the lamp and wait for it to cool before turning off the AC power which stops the fan When AC power is turned on the c50 c67R control board does not know how long the lamp has been off It could have been days ago that the lamp was turned off and they are cool Or it could have been that AC power was lost for one second Therefore for safety of the lamp the cool down period starts whenever AC power is applied At the end of the cool down period one of these events will occur e The fans will turn off and the c50 c67R will go into Standby to wait for a command from the remote or RS232 to turn the lamp on e The lamp will turn on automatically because Auto Lamp On was selected in the ADVANCED OPTIONS gt LAMP SETTINGS menu Back to the On scree
55. ask 1 3 1 1 Remove Replace Video Input Module MIMI 77 Task 1 3 2 Replace the Control Board 78 Task 1 4 Remove Replace Option Key 80 Task 1 5 Gain Access Open Light Shield cece eee e cece eee e nen e ence eeeneeeenes 82 Task 1 5 1 Remove Replace Lamp 84 Task 1 5 1 1 Reset the Lamp Hour 86 Task 1 5 1 2 Color Balance the Wall cco cs20 Ne AER ge gd ER KSE ERR A EE dE ER Nie 87 Task 1 5 1 3 Remove Replace Lamp tan 87 Task 1 5 2 Remove Power Supply Module 90 Task 1 5 2 1 Remove Replace Intake tan 91 Task 1 5 3 Replace Power Supply Module 92 Task 1 5 4 Remove the Lamp Ballast 93 ii c5ORP c67RP cSORX c67RX Service Guide Table of Contents Task 1 5 4 1 Replace the Lamp Ballast 96 Task 1 5 5 Remove the Optical Engine 97 Task 1 5 5 1 Remove Replace DMD tan 103 Task 1 5 5 2 Replace the Optical Engine 104 Task 1 6 Remove Replace IR LED Board 107 Task 1 7 Remove Replace Color Sensor 108 Task LI AGNAR EE 110 Task 1 8 Remove Replace System Interface Board GI 113 Task 1 9 Remove Replace Color Wee 115 Task 1 9 1 Recalibrating the Color Index 120 Task 1 10 Close Light Shield veden 122 Task 2 ee ERE EE 123 Rear Access Maintenance and Service Procedures al 00 le keinte a REE EN NE 126 REQUIFED 100 aars Ma ere 126 ET ab e eu ET rare S eee ne 127 Task 1 1 Gain Access Open Control Board 129 Task 1 1 1 Remove Replace Video Input Module MIMI 1
56. ay be different Caution There are no electrical interlocks in the c50 c67R Opening the screen raising the light shield or removing the rear panel DOES NOT turn off the lamp or the high voltage Note It can be confusing to refer to the right side or left side of the display when you are working from the front and the rear Therefore in this section one side is called the air filter side and the other is called the left front side Left front side Air Filter side Note All pictures and views in this section are from the front unless otherwise noted Note Some c50 c67R displays have a single lamp system some have a dual lamp system There are pictures of both throughout this manual If you have a part under warranty or a part that can be repaired under Planar s repair option contact Planar s Technical Support Department See Accessing Planar s Technical Support Website on page 173 e 1 and 2 Phillips screwdrivers long 2 Phillips screwdriver e Needle nose pliers e 3 16 nut driver e Suction cup c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen Gain Access Remove Screen The method for opening the screen depends on the configuration you have c50 c67R screens have very thin mullions and float Each screen rests on the brackets When removing a screen take care when removing it so it doesn t bump against other screens Note Before you remove any screens be aware that each
57. bsite on page 173 If this does not work order a new control board Possible cause IR LED board has failed is covered disabled or disconnected What to do From the Front Open the screen swing the control board door in and look at the control board Or view the control board from the rear Task 1 Gain Access Remove Screen on page 67 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures 1 Aim your remote directly at the IR LED board and press MONITOR Does the Remote IR LED on the control board flicker briefly e If yes red and amber flashing lights on the IR LED board should be giving you some indication as to why the lamp won t light See On Screen Code Details and Actions to Take on page 47 If neither of these lights are lit contact the Technical Support Department See Accessing Planar s Technical Support Website on page 173 e Ifno go to step 2 Ready Source Lamp F Lamp R Remote IR Serial Data Serial Cmd Lamp Saver Engine Status Ballast Status Ballast Supply SIB Connected 2 Verify the remote works with other units e If yes go to step 3 e If no replace the remote batteries See c50 c67R doesn t respond to remote control on page 8 3 Check the cable between the SIB and the IR LED board and the DVI cable from the control board to the SIB If the cables are OK replace the IR LED board From the Front Task 1 6 Remove Replace IR LED Board on page 107
58. c5ORP RX c6 RP RX Service Manual PLANAR _ _ 1 Copyright 19 May 2008 by Planar Systems Inc All Rights Reserved Contents of this publication may not be reproduced in any form without permission of Planar Systems Inc Trademark Credits Windows is a trademark of Microsoft Corp Planar Systems Big Picture is a trademark of Planar Systems Inc All other names are trademarks or registered trademarks of their respective companies Disclaimer The information contained in this document is subject to change without notice Planar Systems Inc hereinafter the Company makes no warranty of any kind with regard to this material While every precaution has been taken in the preparation of this manual the Company shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Limited Warranty The Company warrants to Buyer that the c50 c67R hereinafter the Product if properly used and serviced will perform substantially in accordance with the product data sheet and users manual and will be free from defects in material and workmanship for one year following date of shipment This warranty does not apply to air filters and other consumable parts If any Product fails to conform to the written warranty the Company s exclusive liability and Buyer s exclusive remedy will be at Planar s option t
59. c67R that is working than to use a new lamp or ballast out of the box Why Because there is a small chance that the new still in the box lamp or ballast is bad and will not work This is a very rare event but when you are testing it is good to test with something that you know works General connection failure If the suspect lamp and ballast work in another system check all of the cables in this unit connected to the control board SIB ballast lamp and engine to make sure they are con nected and well seated Note Check the color wheel data ribbon cable and the TCO cable in the rear of the engine If one of these is disconnected the lamps will not strike If none of these suggestions work see Red Red Amber Red page 51 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 53 On Screen Code Details and Actions to Take o o ER Red Red Amber Amber Priority 5 This code means Wait On Possible cause Lamp Saver is on there was no source and now there is a source What to do Be patient When the cool down period has ended the lamp will turn on automatically Discussion The c50 c67R had no source for the length of the Lamp Saver setting so the lamp was turned off During the cool down period the source returned but since the cool down period was not complete the l
60. ch cables for a dual lamp system are removed before you lift it all the way out Note You will need along 2 Phillips magnetic screwdriver to remove the screw on the bottom right side 102 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 12 If this is a dual lamp system turn over the optical engine and disconnect the limit switch cables from the front and rear of the lamp switching mechanism Note These cables are captured so you will need to press in on the tabs to remove them 1 5 5 1 Remove Replace DMD Fan 1 With the optical engine removed disconnect the DMD fan cable 2 Remove the two screws that secure the DMD fan and remove it 3 Place the new DMD fan in position and secure it with two screws 4 Plug back in the DMD fan cable c50RP c67RP c5ORX c67RX Service Guide 103 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 5 Remove the Optical Engine 1 5 5 2 Replace the Optical Engine 1 5 5 2 Replace the Optical Engine Note When you receive a new optical engine you also receive a new color sensor board If you are replacing the optical engine you also need to remove and replace the color sensor board Task 1 7 Remove Replace Color Sensor on page 108 1 If you have dual lamp system reconnect the limit switch cables to the front and rear of the lamp switching mechanism 2 Install the engine carrier light shield with the tabs over the top of the lamp carrier
61. color or a test pattern Step 4 Ensure power cable is connected and power switch is on c50 c67R doesn t respond to remote control Reconnect cable and turn on unit If none of the previous steps have resolved the problem see Accessing Planar s Technical Support Website on page 173 Possible Cause Possible Resolution Power is not on Confirm that the power cable is connected and the power switch is on Remote batteries are dead or improperly installed Replace or reinstall batteries Your installer or service provider has disabled the remote control Contact your installer or service provider IR response disabled via RS232 Re enable IR response using RS232 commands IR LED board is disconnected Reconnect IR LED board 8 c5ORP c67RP cSORX c67RX Service Guide General Troubleshooting Concepts and Procedures Lamps won t light Possible Cause Possible Resolution A fan has failed Look at the LEDs on the control board for a red LED in the Fan section The lamp and DMD fans must operate for the lamps to light See Control Board LEDs on page 63 To test a lamp remove it and exchange it for a lamp you know is good from another c50 c67R See Swapping Lamps and Ballasts on page 9 If the good lamp does not work in the bad location or the bad lamp works in another location the problem may be a failed lamp ballast Swapping Lamps and Ballasts
62. ctrocution de br lure et de mort AN D branchez le c ble d alimentation secteur avant toute action de maintenance Consultez le manuel utilisateur pour plus d informations N ouvrez pas le chassis Seul le personne qualifi peut effectuer la maintenance de cet appareil 334 0198 00 Lamp s inside this product contain mercury This product may contain other electronic waste Hg that can be hazardous if not disposed of properly Recycle or dispose in accordance with local state or federal Laws For more information contact the Electronic Industries Alliance at www eiae org For lamp specific disposal information check www lamprecycle org c5ORP c67RP cSORX c67RX Service Guide Safety European Union Disposal Information D Deshecho de equipos el ctricos y electr nicos al English D Disposal of old Electrical amp Electronic Equipment Applicable throughout the European Union and other European countries with separate collection programs This symbol found on your product or on its packaging indicates that this product should not be treated as household waste when you wish to dispose of it Instead it should be handed over to an applicable collection point for the recycling of electrical and electronic equipment By ensuring this product is disposed of correctly you will help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriat
63. do The optical engine is not properly aligned Open the ENGINE ALIGNMENT menu MAIN MENU gt ADVANCED OPTIONS gt ENGINE ALIGN MENT and turn on the GRID test pattern Verify that the grid fills out to the edges of the screen If it doesn t see the Installation amp Configuration Guide which has a complete descrip tion of the engine alignment process in the section called Engine Alignment The source itself has a colored or black edge Check the source picture The preferred source detection is not correct This could only be the cause if the source is analog Make sure the PREFERRED SOURCE DETECTION line matches the aspect ratio of the source computer Compute the aspect ratio of the source from its resolution and then check it with the PREFERRED SOURCE DETECTION line in the MISCELLANEOUS menu MAIN MENU gt ADVANCED OPTIONS gt MISCELLANEOUS For example if the incoming source is 1024 x 768 the PREFERRED SOURCE DETECTION line should be set to 4 x 3 If the incoming source is 1368 x 768 the PREFERRED SOURCE DETECTION line should be set to 16 x 9 Miscellaneous PLANAR Beeper Curtain Pattern Logo LA Auto Codes EDID Plug and Play EDID Detailed Timing 1 1920 x 1080 EDID Diagonal Preferred Source Detection 16x9 LA Allow Frame Lock What to do The picture is not the same aspect ratio as the wall or the unit The edge color is determined by the border color in this menu c5ORP c67RP cSORX c
64. e j ACB cable mirror and sensor Note Each connector is unique and keyed c50RP c67RP c5ORX c67RX Service Guide 165 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 11 Remove Replace Color Wheel 3 1 11 Remove Replace Color Wheel 1 8 166 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Power down the unit and remove the power cord Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Do one of the following e Ifyou have a dual lamp system go to step 5 e If you have a single lamp system go to step 9 Remove the optical engine Task 3 1 7 Remove the Optical Engine on page 151 For a dual lamp system remove both lamps Depending on where the lamp switcher is remove the four screws that secure the lamp switcher assembly that is covering the color wheel Lift off the lamp switcher assembly c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 9 Remove two 1 Phillips screws and lift off the cover Remove two screws then cover c50RP c67RP c5SORX c67RX Service Guide 167 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 11 Remove Replace Color Wheel 11 Carefully lift straight up on the input side of the mirror tunnel to clear the edge of the color wheel and then lift it out Caution Be careful not to hit the color
65. e Replace Color Sensor on page 160 Note Color sensor boards are calibrated for the engine with which they are mated 9 Ifthisisthe end of service work replace the rear panel Then check and adjust image alignment Always check Engine Alignment after replacing or even moving the optical engine See the Engine Alignment section in the c50 c67R Installation amp Configuration Guide for more information 158 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 8 Remove Replace IR LED Board 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Power down the unit and remove the power cord 3 Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 4 The IR LED board is on the center of the forward edge of the chassis below the screen Disconnect cable from the IR LED board and remove the two screws holding it PLANAR 750 1756 01 ninn s Note This picture is shown from the front 5 Place the new IR LED board in the same place as the old one securing it with two screws 6 Connect the cable to the new board c50RP c67RP c50RX c67RX Service Guide 159 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 9 Remove Replace Color Sensor 3 1 9 Remove Replace Color Sensor 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute
66. e disposal of this product The help to conserve natural resources This symbol is only valid in the European Union If you wish to discard this product please contact your local authorities or dealer and ask for the cor rect method of disposal Espafiol icable a la Union Euro pea y a otros paises europeos con programas de reciclaje independientes La presencia de este simbolo en el propio producto o en su material de embalaje indica que no se debe tratar como residuo dom stico cuando desee deshacerse de l En su lugar debe entregarlo en el punto limpio correspondiente de reciclaje de equipos el ctricos y electronicos Ase gurandose de que este producto se desecha de forma correcta ayudara a evitar posibles consecuencias negativas para la conservaci n del medioambiente y la salud humana consecuencias que podrian darse si se deshace del producto de forma inadecuada El reciclado de materiales ayuda a conservar los recursos naturales Este s mbolo solamente es v Europea Si desea deshacerse de este producto p ngase en contacto con las autoridades locales o con su distribuidor y pida informaci n sobre el m todo de disposici n adecuado lo en la Union Frangais Mise au rebut des quipements lectriques et lectroniques usag s Valable dans l ensemble de l Union Europ enne ainsi que dans les pays europ ens disposant de programmes distincts de collecte des d chets Ce symbole appliqu s
67. e on stickers in various places in and on the display They are reproduced on these pages so you can see them all at once AA ZN TURN OFF POWER SWITCH BEFORE OPENING COVER HOT LAMP INSIDE ALLOW AT LEAST 15 MINUTES FOR WARNING HANDLE BULB WITH CAR FOR LAMP REPLACEMENT LAMP TO COOL BEFORE REPLACING RISK OF EXPLOSION E SEE USER S MANUAL COUPER L ALIMENTATION ELECTRIQUE AVANT OUVERTURE DE LA FACE AVANT ATTENTION LA LAMPE EST CHAUDE AVERTISSMENT LAISSER REFROIDIR AU MOINS 15 MINUTES AVANT SON REMPLACEMENT RISQUE D EXPLOSION MANIPULER L AMPOULE AVEC PRECAUTION SE REFERER AU MANUEL DE L UTILISATEUR POUR TOUT REMPLACEMENT DE LA LAMPE DEM FFNEN DES DENKELS STROM ABSCHALTEN VORSICHT EXPLOSIONS GEFAHR LAMPE IST HEIR WARNUNG WARTE WENIGSTENS 15 MIN FUR DIE LAMPE ZUM ABKUHLEN VORSICHT MIT DER LAMPE BEIM HANTIEREN FOLGE ANWEISUNGEN FUR DEN LAMPEN WECHSEL IM REPARATUR MANUAL AWARNING High intensity light Do not look into the projection lens while unit is on Hazardous voltage inside Can shock burn or cause AMWARNNG death Possible UV Exposure BT Use protective eye Es wear while operating with screen removed 35429700 Disconnect power cord before servicing this unit Refer to service manual for details No user serviceable parts inside Refer all service to qualified serviceman GR 334 0078 00 Pr sence de hautes tensions l int rieur Risques d le
68. e proceeding Power down the unit and remove the power cord Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Open the light shield Task 3 1 Gain Access Open Light Shield on page 135 Note The ballast is behind the optical engine and will be difficult to see from the rear 5 6 Unscrew the captive screw on the top of the ballast module Unplug the lamp cable s c50RP c67RP cS5ORX c67RX Service Guide 145 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 4 Remove the Lamp Ballast 7 Lift the ballast module out towards the air filter side but not too far It is still connected to cables This picture shows a single lamp unit If this were a dual lamp unit the second ballast would be mounted here 146 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 8 Disconnect the power and control cables from the ballast module For a dual lamp system there would be a second set of these connectors This picture shows a single lamp unit If this were a dual lamp unit the second ballast would be mounted here Control cable Power cable HV cable 9 Remove the HV cable black and white wires in a cable For a dual lamp system you should do this for both ballasts This picture shows a dual lamp ballast c50RP c67RP c5ORX c67RX Service Guide 147 3 Gain Access Remove Rear Panel 3 1 Gain Access Open L
69. e same settings for GAMMA e Click Reset on all displays so they show 100 for the white red green and blue and 7 for the grays Initial White Adjustment for Brightness a In the TEST PATTERN section of the COLOR BALANCE menu select the WHITE pattern for all displays b Select the HIDE MENU item in the COLOR BALANCE menu so you won t be distracted by the extra colors or adjust the wrong display c If the wall is wide move around so you look at all the displays on axis Evaluate the white screens Look for the brightest display in the wall Try to ignore color when choosing the brightest display except Your eyes and brain will interpret a bright bluish display to be brighter than a bright display that does not have a blue hue to it If one display is bright and particularly blue don t choose it as the brightest d Turn on the COLOR BALANCE menu again in the display you chose as the brightest by pressing the ENTER button e Use ALL in the WHITE section of the COLOR BALANCE menu to bring down the brightest display to the same level as the less bright ones but do not take it down more than 5 or 6 steps If it is still too bright leave it for now Don t try to match the brightness exactly just get it closer A better match will come later As you adjust the brightness of white downward the hue may change Try to ignore the color and adjust for brightness only f If other displays are brighter bring them down also Again do not
70. e to tighten the thumb screws and still have the tabs out of position z6 19100 ueg c50RP c67RP c50RX c67RX Service Guide 23 c50 c67R Troubleshooting Procedures Picture is Noisy Possible cause What to do Possible cause What to do Possible cause Discussion What to do Possible cause What to do 24 Poorly adjusted Phase or Frequency See Analog Data Picture Has Streaks on page 22 Power tools are being used on the same AC circuit as the displays which creates Electromag netic Interference EMI Make sure you have a dedicated AC circuit for your displays Loop thru is too long Analog loop thru is sometimes good for as many as nine displays Digital DVI loop thru is good for five or six Beyond that and sometimes even earlier you may find noisy pictures Reduce the number of displays the picture must go through to get to the last one One way is to use a distribution amplifier or switch box so that each display or at least most of them can be fed directly Another way is to combine analog and digital loop thru For instance in a 4 x 4 wall loop the analog picture vertically through the first column Then loop the picture out of these along each row digitally That way the furthest display is only the 7th in the chain not the 16th Long cables from the picture source to the first display Use highest quality VGA or digital cables Put an amplifier in the line Back to the Pict
71. eam infrared which you can t see should go through the screen bounce off the large mirror and reflect down into the IR receiver PLANAR 750 4 e Mn Light shield is lifted Lower the light shield From the Front Open the screen Task 1 Gain Access Remove Screen on page 67 and lower the light shield From the Rear Task 3 1 Gain Access Open Light Shield on page 135 IR LED board is covered has failed is disabled or is disconnected Open the screen swing the control board door in and look at the control board Or view the control board from the rear From the Front Task 1 Gain Access Remove Screen on page 67 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures 1 Aim your remote directly at the IR LED board and press MONITOR Does the Remote IR LED on the control board flicker briefly e If yes red and amber flashing lights on the IR LED board should be giving you some indication as to why the lamp won t light See On Screen Code Details and Actions to Take on page 47 If neither of these lights are lit contact the Technical Support Department e Ifno go to step 2 2 Verify that the remote works with other units e If yes go to step 3 e If no replace the remote batteries See c50 c67R doesn t respond to remote control on page 8 3 Check the cable between the SIB and the IR LED board and the DVI cable from the control board to the SIB If the cables are OK
72. elektrische en elektronische apparatuur toepas selijk in de volledige Europese Unie en andere Europese landen met afzonderlijke programma s voor afvalverzameling Dit symbool dat op het product of zijn verpakking is aangebracht geeft aan dat dit product niet mag worden behandeld als huishoudelijk afval als u het wilt wegwerpen U moet het afgeven bij een specifiek verzamelpunt voor de recyclage van elektrische en elektronische apparatuur Door te garan deren dat u dit product op de correcte manier wegwerpt helpt u potenti le negatieve gevolgen voor het milieu en de menselijke gezondheid zouden kunnen worden veroorzaakt door een onrechtmatig wegwerpen van het product te voorkomen De recyclage van materialen helpt het behoud van natuurlijke bronnen Dit symbool is alleen geldig in de Europese Unie Als u dit product wenst weg te gooien dient u contact op te nemen met uw lokale instanties voor details over de gepaste methode voor afvalverwijdering c50RP c67RP c50RX c67RX Service Guide Safety Portugu s D Elimina o de equipamentos el ctricos e electr nicos usados aplic vel na Uni o Europeia e noutros paises europeus com programas pr prios de recolha destes equipamentos Este s mbolo colocado no produto ou na respectiva embalagem indica que o produto n o deve ser tratado como lixo dom stico aquando da sua elimina o Em vez disso deve ser entregue num ponto de recolha de eq uipamentos el ctricos e electr
73. elpful when the lamp won t light The On Screen Codes section lists the codes in a visual form You can click on any of them and go to the corresponding explanation See On Screen Codes on page 43 Control Board LEDs The Control Board LEDs section explains the meaning of each of the LEDs found on the control board Service and Maintenance Procedures The maintenance and service procedures are divided into two sections e Front service access Front Access Maintenance and Service Procedures on page 65 e Rear service access Rear Access Maintenance and Service Procedures on page 125 If your installation permits only front access the rear access procedures are not for you Be aware that sometimes a picture from the Front Service section is shown from the rear view Service Task Hierarchy All the service tasks in this manual are hierarchical For example to install or remove the Video Input Module Task 1 2 1 1 Install Remove Video Input Module VIM you must first perform the parent tasks that contain it namely Task 1 Gain Access Remove Screen Task 1 2 Remove Replace Control Board and Task 1 2 1 Gain Access Open Control Board After performing these parent tasks you may then install or remove the VIM Note These procedures require a Planar remote control You may also use RS232 commands to perform these procedures provided that you know the RS232 command equivalents 2 c5ORP c67RP cSORX c67RX Ser
74. epartment website are listed below Document Name Contents Installation Guide Information for installers and technicians to install and configure displays Quick Start Guide Gives you the basic information you need to get displays up and running Service Manual Troubleshooting steps that provide a logical front end to service and maintenance instructions RS232 Reference Manual Technical information about the product such as display mode information and how to use RS232 commands to control displays Downloading Utility Software 1 Read the instructions listed under Accessing Planar s Technical Support Website on page 173 2 Click Utility Software 3 From tbe list of available software click on the tool you need For example to control the c50 c67R using RS232 commands download Serial Talk You may also want to download the document Using Serial Talk 174 c5ORP c67RP cSORX c67RX Service Guide Index A ACB mirror align 110 161 air filter changing 73 150 align ACB mirror 110 161 amber light on screen 61 audience 1 auto codes 44 auto color balance not performing properly 40 automatic on screen codes 44 ballast status LED 63 supply LED 63 C cleaning cloth to use 71 cleaning products 71 color balance a wall from the front 87 a wall from the rear 139 not performing properly 40 color index recalibrating 120 170 color sensor remove replace front service 108 rear service
75. eplace System Interface Board SIB on page 164 Task 3 1 11 Remove Replace Color Wheel on page 166 When you have completed the tasks return here 4 When all tasks have been completed close the light shield and replace the rear panel Task 4 Replace Rear Panel on page 172 136 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 1 Remove Replace Lamp 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding WARNING Never remove a lamp that is still lit Caution In the dual lamp system it is possible to remove and replace the lamp that is not being used while the other lamp is on Be careful Use UV protective eye wear Also be aware that lamps are very hot and can stay hot for some time after they are turned off 2 Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 3 Turn off the power switch and remove the power cord For front access units reach through the opening next to the control board 4 Lift the light shield Task 3 1 Gain Access Open Light Shield on page 135 5 If you have a dual lamp system and want to change the front lamp remove the three thumb screws and bracket above the lamps 6 Loosen the three captive thumb screws on top of the lamp The picture shows two lamps in the dual lamp system Your system may only have one Front lamp Rear lamp Note In a 1
76. er cord 5 Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 6 Ifyou have a dual lamp system and want to change the front lamp remove the three thumb screws and bracket above the lamps 84 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Screen 7 Loosen the three captive thumb screws on top of the lamp The picture shows two lamps in the dual lamp system Your system may only have one Front lamp Rear lamp Note In a 150W system captive screws are facing the rear of the chassis In a 120W system the screws are on the top 8 Lift the wire handle and pull the lamp straight up and out 9 Remove the new lamp from its packaging 10 Remove the two screws that secure the plastic cover over the lamp and then lift off the cover Lamp with 7 i Lamp with cover on E Zi d cover off 11 Plug the new lamp into this space pushing it all the way down Tighten the three screws finger tight Note If the lamp is not pushed all the way down the light path will not be correct This may cause a poor picture c50RP c67RP c5SORX c67RX Service Guide 85 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 1 Remove Replace Lamp 1 5 1 1 Reset the Lamp Hours Note If you have a dual lamp system make sure the alignment tabs on the lamp in position are seated in the slots 12 Reinstall the power cord and turn the unit on 13 Close the light shield 14 Reset the
77. er increase on the display 7 lt lt command yes ae for a carriage return on the Does the commands sent number increase on the display DO garbled Check that no other displays s this display s ID If two displays try to respond the message wil yes y de Check the wiring of the We RS232 connectors and adapters The Tx line to the host may not be making connection S 34 c5ORP c67RP cSORX c67RX Service Guide NI Ne Check the spelling of the command NG D Check that the first two characters are the same case OP or op not Op or oP 7 Re Does the Last Packet Address say This Cube Alone gt no D the address Only Sch S no in them will be aa c50 c67R Troubleshooting Procedures RS232 Diagnostic Troubleshooting Discussion Look at the LEDs on the control board The LED named Serial Data should light every time any valid command is received Check this LED in the first display in the series It should light briefly whenever a command is received Possible cause Wrong baud rate Discussion The baud rate of the display and the baud rate of the computer or whatever is sending the RS232 commands must be the same What to do Check the current baud rate of the c50 c67R Main Menu PLANAR Advanced Options PLANAR Picture gt Engine Alignment gt Size amp Position gt Color Balance gt A
78. es the rear of the display 88 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Screen 1 5 2 Remove Power Supply Module 1 7 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Open the screen Task 1 Gain Access Remove Screen on page 67 Loosen the two screws at the top and bottom of the door and swing the control board in Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Loosen the captive screws at the top of the power supply module Pull the power supply module out from the blind mate connector There are no cables to disconnect c50RP c67RP c5SORX c67RX Service Guide 89 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 2 Remove Power Supply Module 1 5 2 1 Remove Replace Intake Fan 1 With the power supply module removed disconnect the intake fan cable 2 Remove the four screws that secure the intake fan and remove it 3 Place the new intake fan in position with the label facing inward and secure it with four screws 4 Plug back in the intake fan cable 90 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 1 5 3 Replace Power Supply Module 1 Align the power supply module and lower it into place The connector on the bottom is
79. eset System to Start Download Disable IR Remote OEM CSBU Gamma PW181 YPbPr Calibration Engine Ballast Parameters ACB Mirror Actuate or Retract vy ACB Mirror Actuated Position 30 Hide Motor Menus c80 10 11 12 Select ENGINE BALLAST PARAMETERS Highlight INDEX DELAY and use the left right arrows to move the index delay to the left or right The goal is to have a smooth gradient from vivid red on the right to black on the far left When you are finished press MENU to close the menus c50RP c67RP c50RX c67RX Service Guide 121 1 Gain Access Remove Screen 1 10 Close Light Shield 1 10 Close Light Shield 1 Lower the light shield and secure it with the captive spring pin on the front left side 2 Replace the power cord and turn on the power switch 3 Swing the control board in and tighten the two screws at the top and bottom of the door 122 c5ORP c67RP cSORX c67RX Service Guide Replace Screens 2 Replace Screens Replace the screens in the reverse order in which they were removed 1 Extend the screen guide rails all the way out 2 With one person holding each side of the screen hook the screen on the guide rails 3 Push the screen straight into place 4 With the heel of your hand gently press in on each corner until you hear it snap into place You may have to lift up the screen to make sure the bullets on the chassis align to the holes inside the screen frame c5ORP c
80. eve nire potenziali conseguenze negative sull ambiente e sulla salute umana che possono essere provocate da uno scorretto smaltimento di questa attrezzatura materiali riciclati aiuteranno a conservare le risorse natural Questo simbolo valido solo nell Unione Europea Per smaltire questo prodotto mettersi in contatto con le autorit locali o con il rivenditore e chiedere informazioni sul corretto metodo di smaltimento Deutsch Entsorgung von elektrischen amp elektronischen Altger ten geltend f r die europ ische Gemeinschaft und andere europ ische L nder mit separaten Sammelprogrammen Dieses Symbol zu finden auf Ihrem Produkt oder dessen Verpackung macht Sie darauf aufmerksam dass dieses Produkt bei der Entsorgung nicht als Hausm ll behandelt werden darf Statt dessen sollte es an eine Sammelstelle zum Recycling von elektrischen und elektronischen A ger ten gegeben werden Helfen Sie mit potenziell sch dliche Einfl sse auf Umwelt und Gesundheit die durch eine unsachgem e Entsorgung dieses Produktes entstehen k nnen zu vermeiden und entsorgen Sie dieses Produkt ordnungsgem Recycling hilft nat rliche Rohstoffe einzusparen Dieses Symbol ist nur innerhalb der europ ischen Gemeinschaft g ltig Wenn Sie dieses Produkt entsorgen m chten wenden Sie sich bitte an Ihre rtliche Beh rde und fragen Sie nach der ordnungsgem en Entsorgungsmethode Nederlands m Verwijderen van oude
81. figure the input levels for the source See the Installation amp Configuration Guide for more information One or more units are not configured correctly in WallNet Check the automatic ACB report in WallNet Make sure the list of units at the top of the report shows serial addresses for all units in the wall Also make sure that no displays have the same address 1 In WallNet add or change the unit ID for any unit s not included or duplicated in the report Select the RS232 Setup heading and then scroll down to the Enter Display IDs box and enter the missing unit ID s 2 Ifall of the units are already configured correctly go to the next possible cause Serial communication problem Check the RS232 communication See RS232 Diagnostic Troubleshooting on page 35 Incorrect Option Key was installed in a unit or installed incorrectly Check the automatic ACB report in WallNet The list of units at the top of the report shows the key type which should be 2 or 3 Physically check the Option Key to make sure all pins are seated correctly c5ORP c67RP cSORX c67RX Service Guide Possible cause What to do What to do What to do Possible cause What to do Possible cause What to do c50 c67R Troubleshooting Procedures There was an error reading color values Check the automatic ACB report and look for the Freq Count section for any errors in reading the color value If blue is the errant color make sure the light
82. ght up on the input side of the mirror tunnel to clear the edge of the color wheel and then lift it out Caution Be careful not to hit the color wheel as you pull out the mirror tunnel c50RP c67RP c5ORX c67RX Service Guide 117 1 Gain Access Remove Screen 1 9 Remove Replace Color Wheel 14 Remove two more 2 Phillips screws 15 Using your fingernail carefully disconnect the data ribbon cable and the TCO cable from the DMD housing Do not pull on the cable k br data ribbon cable Note The connector pins of the data ribbon cable face upwards 16 Lift the color wheel up and out using the handle ring under the ribbon cable in the picture 118 c50RP c67RP c5ORX c67RX Service Guide 17 18 19 20 21 22 23 24 25 Gain Access Remove Screen Insert the new color wheel into place and secure it with two screws It is keyed to fit in an exact position Reconnect the data ribbon cable and the TCO cable to the DMD housing Replace two 2 Phillips screws as shown in step 14 Slide the mirror tunnel back into place Replace two 2 Phillips screws as shown in step 12 Replace the cover and secure it with two 1 Phillips screws as shown in step 11 If you have a dual lamp system Replace the optical engine Task 1 5 5 2 Replace the Optical Engine on page 104 Plug in the power cord and turn the unit on If necessary recalibrate the color index Task 1 9 1 Recalibrating the Color
83. h is into the unit 6 Plug in the power cord and turn on the power 150 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 7 Remove the Optical Engine 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Power down the unit and remove the power cord 3 Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 4 Open the light shield Task 3 1 Gain Access Open Light Shield on page 135 5 Disconnect cables from the optical engine as described in the following substeps a e a g for a dual lamp system If necessary remove any cables from cable clamps Note It does not help to remove the lamp the engine is still the same size and you still have to disconnect the same number of cables a Disconnect the engine power cable from the engine formatter board Engine power cable c5ORP c67RP cSORX c67RX Service Guide 151 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 7 Remove the Optical Engine b Disconnect the DVI cable from the engine formatter board Zo 95 preget ens NNN MO KFE74025 c Disconnect the ACB motor cable from the ACB mirror cable 152 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel d Disconnect the 2C color sensor cable from the ACB board 2C color sensor cable Bas e Disconnect the lamp cable s
84. he inside and outside of the screen Do not spray the cleaner directly on the screen Instead spray the cleaner on a clean cloth and then wipe the screen Caution DO NOT spray liquid of any kind on the screen It can drip down the screen and wick up between the layers When liquid gets between the screen layers it is impossible to remove and the screen is ruined Cleaning Lenses WARNING The lens of the c50 67R is glass Improper cleaning methods can easily scratch the lens On the lens use only a microfiber cloth Do not use cotton cloth or paper towels Clean lenses as you would with any high quality optical glass such as camera lenses Where Is the Dirt When you see dirt in the picture you can sometimes tell where it is by its focus Use a gray test pattern to see the dirt most easily Small specks of dirt or dust that are in very sharp focus are on the screen itself If the dirt is in soft focus it is probably a smudge on the large mirror Dirt on the output lens cannot be seen in the picture However that does not mean you should not clean this lens Dirt here will reduce the brightness of the picture but it won t show up as specks in the picture Note Dirt or smudges you see in the picture are never on the lens unless the lens smudge is very large or very thick c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 1 2 Change Air Filter The air filter is in the back of the unit below the power cord
85. i Engine power cable j ACB cable mirror and sensor Note Each connector is unique and keyed 114 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 1 9 Remove Replace Color Wheel 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Remove the screen Task 1 Gain Access Remove Screen on page 67 Loosen the two screws at the top and bottom of the door and swing the control board in Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Do one of the following e Ifyou have a dual lamp system go to step 7 e If you have a single lamp system go to step 11 Remove the optical engine Task 1 5 5 Remove the Optical Engine on page 97 For a dual lamp system remove both lamps c50RP c67RP c5ORX c67RX Service Guide 115 1 Gain Access Remove Screen 1 9 Remove Replace Color Wheel 9 Depending on where the lamp switcher is remove the four screws that secure the lamp switcher assembly that is covering the color wheel 10 Lift off the lamp switcher assembly 11 Remove two 1 Phillips screws and lift off the cover Remove two screws then cover 116 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Screen 12 Remove two 2 Phillips screws 13 Carefully lift strai
86. iately anchored to other units 5 Lift the screen from the support rails To open the screen be aware that simply pulling from the outside will cause the inside edge of the screen to press up against the screen next to it and crush the edge 68 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen Caution When c50 c67Rs are installed in a row the screens are very close together Pulling a screen from the outside of the row causes it to bind on its neighbor possibly damaging both e DEE Cem 1 erotds screen 1 screen 1 screen screen eS The result of pulling a screen from the CRACK outside edge DON T DO THIS REE EEN REI Po screen 4 screen screen Ker pen ee D PAL inside edge of screen first but just a little c50RP c67RP c50RX c67RX Service Guide 69 1 Gain Access Remove Screen Note Release the suction cup by pinching the two rubber posts together ee ersoy Teporoirtys seen 1 screen screen screen screen En Mn en Then pull the outer edge until the latches release Pull outside lower corner next and x Then pull this edge then pull outside D lower corner FIRST upper corner last Where to go from here Task 1 2 Change Air Filter on page 73 Task 1 3 Remove Replace Control Board on page 74 Task 1 4 Remove Replace Option Key on page 80 Task 1 5 Gain Access Open Light Shield o
87. ield close 122 opening front service 82 rear service 135 lights flashing on screen amber amber 59 amber amber amber 60 amber amber red 58 amber red amber 56 amber red red 57 red amber 48 red amber red 50 red red 52 red red amber amber 54 red red amber red 51 red red red red 55 solid amber 61 M maintenance procedures front access 65 to 123 rear access 125 to 172 manual organization 2 manually turning on on screen codes 43 O on screen codes 43 to 61 automatically turning on 44 detailed explanations 47 to 61 manually turning on 43 reading 45 to 61 table of 45 on screen flashing lights amber amber 59 amber amber amber 60 amber amber red 58 amber red 57 amber red amber 56 red amber 48 red amber red 50 red red 52 red red amber amber 54 red red amber red 51 red red red red 55 solid amber 61 optical engine removing front service 97 rear service 151 ii c50RP c67RP c50RX c67RX Service Guide replacing front service 104 rear service 157 option key remove replace front service 80 rear service 133 organization of manual 2 P picture colors are wrong 25 picture is noisy 24 picture too large or too small 19 power supply module remove front service 90 rear service 142 144 replace front service 92 problem display does not respond to remote 38 lamp lights but won t stay lit 17 picture colors are wrong 25 picture is noisy 24 picture too large or
88. ight Shield 3 1 4 Remove the Lamp Ballast 10 Remove the smaller control cable For a dual lamp system you should do this for both ballasts Caution When removing the control cable don t pull on the wires Use your fingernail to pull up on the white female connector 148 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 5 Replace the Lamp Ballast 1 Connect the control power and HV cables as well as the smaller control cable to the ballast Each cable is labeled For a dual lamp system there would be a second set of these connectors Caution For dual lamp systems Ballast No 1 is the upper ballast and Lamp No 1 is the front lamp It is important to get this correct Otherwise the control board will turn on the wrong lamp 2 Lower the ballast module into place Tighten the captive screw 3 Connect the lamp cable s c5ORP c67RP cSORX c67RX Service Guide 149 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 6 Change Air Filter 3 1 6 Change Air Filter 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Power down the unit and remove the power cord 3 If necessary lift up the cables so they are not in the way of the air filter 4 Pull straight up on the air filter to remove it 5 Insert the new air filter Arrows on the air filter should indicate air flow direction whic
89. ion For dual lamp systems Ballast No 1 is the upper ballast and Lamp No 1 is the front lamp It is important to get this correct Otherwise the control board will turn on the wrong lamp 2 Lower the ballast module into place Tighten the captive screw 3 Connect the lamp cable s 96 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 1 5 5 Remove the Optical Engine 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Remove the screen Task 1 Gain Access Remove Screen on page 67 Loosen the two screws at the top and bottom of the door and swing the control board in Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Disconnect cables from the optical engine as described in the following substeps a e a g for a dual lamp system Note It does not help to remove the lamp the engine is still the same size and you still have to disconnect the same number of cables c50RP c67RP c5SORX c67RX Service Guide 97 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 5 Remove the Optical Engine a Disconnect the engine power cable from the engine formatter board Front view Rear view b Disconnect the DVI cable from the engine formatter board This picture is shown from
90. ksia joita sen v r nlainen h vitt minen voi aiheuttaa Materiaalien kierr tt minen auttaa s ilytt m n luonnonvaroja T m symboli on voimassa ainoastaan Euroopan unionin alueella Jos haluat h vitt t m n tuotteen ota yhteytt paikallisiin viranomaisiin tai j lleenmyyj n ja tiedustele asiaankuuluvia h vitt mistoimenpi RoHS Compliance The RoHS directive restricts the use of certain hazardous substances in electrical and electron t lan The cSORP RX c67RP RX is RoHS compli lon t in the European Un ic equipmen c5ORP c67RP cSORX c67RX Service Guide Troubleshooting c50 c6 7R General Troubleshooting Concepts and Procedures All troubleshooting procedures require you to gather information make assumptions and then test those assumptions until you arrive at the problem and can solve it Possible solutions to the most common problems are explained below For more involved problems and solutions see c50 c67R Troubleshooting Procedures on page 11 If your screen shows black or a test pattern Do This Explanation Further Action Step 1 On the remote press No menu appears and a sequence The lamps may not be lit On the MONITOR of flashing red or amber LEDs remote press ON appear Read the LED codes See On Screen Code Details and Actions to Take on page 47 If you know the source is not black go to See Picture is Visible But a ON page 18
91. l Task 3 Gain Access Remove Rear Panel on page 134 and lift the light shield Task 3 1 Gain Access Open Light Shield on page 135 To remove replace the lamp s see Task 3 1 1 Remove Replace Lamp on page 137 Swap this lamp for another lamp known to be good such as a lamp from another display that is working Put the suspected bad lamp in the other display If the new lamp works and the old lamp doesn t work in the other display you can be sure it is the lamp The lamp failed to strike because the ballast is bad If you know the lamp is good from the test above swap the ballast with a known good ballast from another display that is working properly If the lamp lights the ballast was bad Order a new ballast From the Front Open the screen Task 1 Gain Access Remove Screen on page 67 and then lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 To remove the ballast see Task 1 5 4 Remove the Lamp Ballast on page 93 To replace the ballast see Task 1 5 4 1 Replace the Lamp Ballast on page 96 From the Rear Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 and lift the light shield Task 3 1 Gain Access Open Light Shield on page 135 To remove the ballast see Task 3 1 4 Remove the Lamp Ballast on page 145 To replace the ballast see Task 3 1 5 Replace the Lamp Ballast on page 149 It is better to do your tests with a lamp or ballast from another c50
92. lamp hours See Task 1 5 1 1 Reset the Lamp Hours on page 86 1 5 1 1 Reset the Lamp Hours After you put in a new lamp reset the timer for that lamp Note Why reset lamp hours This is for your information and your records only It is not required for operation or for warranty replacement After the new lamp is lit use the remote control to open the HOURS DIAGNOSTICS gt HOURS menu Select the appropriate RESET LAMP HOURS line and press ENTER to reset the lamp hours to zero Diagnostics PLANAR Unit Status Serial Port Status Test Patterns Setup Summary vVvvvvv Lamp Ballast If you have a single lamp system you will see only one lamp listed in murs PLANAR this menu System Time 00636 45 Running Time 00532 00 Lamp Front 00301 03 Lamp Rear 00230 57 Reset Lamp Hours Front 1 5 1 2 Color Balance the Wall If you replace a lamp you should color balance the wall again This can be done manually or with the optional Auto Color Balance system e For detailed Manual Color Balance instructions see the c50 c67R Installation amp Configuration Guide e For Auto Color Balance instructions see the c50 c67R Installation amp Configuration Guide and the WallNet User Manual 86 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 1 5 1 3 Remove Replace Lamp Fan 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding
93. leshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 41 c50 c67R Troubleshooting Procedures 42 c5ORP c67RP cSORX c67RX Service Guide On Screen Codes Working With On Screen Codes The On Screen codes are red and amber LEDs that flash in specific patterns on the screen The pattern of flashing lights can tell you what is wrong with the display There are two ways to turn them on manually or enable them to come on automatically when the system has a fault Manually Turning On the On Screen Codes 1 Using the remote press MONITOR You should see the red or amber lights flashing on the screen This also opens the UNIT STATUS menu but you won t see it if the lamp is off SOURCE ER Unit Status PLANAR c50RX 1024 x 768 or SAVE 010 0983 Rev 00 ED B Curtain or Test Pattern is displayed Lana Last Fault No Fault 00000 00 p Fame Temperatures EEE PREV PS On Board 35 C Lamp On SIB 28 C DMD On Lamp 100 W Intake On Front Off Rear On 2 Ifthereis a bright picture it may be difficult to see these flashing lights They are soft out of focus lights you may have to move around to see them Or press CURTAIN to make the screen black so they will be easier to see Note If you see a steady unblinking amber light it means the lamp is on and there are no alarm conditions c5ORP c67RP cSORX c67RX Service Guide 43 Working With On Screen Codes Automatic On Screen Code Display If
94. limitations will apply to all claims including without limitation warranty contract indemnity tort including negligence strict liability or otherwise Part Number 020 0691 00A c5ORP c67RP cSORX c67RX Service Guide Table of Contents Preface TEEN 1 Qualified Service Technician Training 1 Contacting Technical SUPPEN Ne 1 How This Manual is Organized a gebr ces ge A Eer EE duesedi sedan Ananas eder 2 Diagnosing ren E CEET 2 Service and Maintenance bProcedures ssuuuessssrerrrssrsrrrrrrresrrrrrrrrrresrrrrrrte 2 About the CSO RN ed 3 Eet tice ei tee ERE EEE SPES gg 3 European Union Disposal Information 5 ROHS Compliance ENEE ege TRIAS ROR era FE ed 6 Troubleshooting c50 c67R General Troubleshooting Concepts and Procedures cece cece eee e nen e eee ence eeeeneeees 7 Swapping Lamps e EE 9 Swapping KEEN 9 Why Not Use a New Part Out of the Box 10 EDID SSCS ss eee aai de 10 c50 c67R Troubleshooting Procedures vanauanuananenneneneennnenennenenennenenenennenene 11 Sereen is ERE NESE 12 Screen is SATA aka 16 Lamp Lights But Will Not Stay LE ee 17 Pict re is Visible Blue 18 Picture is Too Large or Too Small 02i cssccccacces ENEE ENEE EUR EE ETENR ENKE EN NEE ENNEN EE 19 Analog Data Picture Has Streaks e Ae EE e Ee 22 Picture Has a Green Edge On One Side 23 Pict re ENOS Lenaro eek eide beets 24 Analog Data Picture Colors Are Wrong 25 Display Color Does Not Match Other Display 26 RS232
95. loading Additional Documentation and Firmware 174 Downloading le UE EE 174 iv c5ORP c67RP cSORX c67RX Service Guide Preface Audience c50 c67R displays may be installed in many different configurations stand alone banner tower or wall and can be mounted upright or from the ceiling A common configuration is a wall of several units high by many units wide to create a large video screen This Service Guide is intended for factory trained and certified QST Qualified Service Technician personnel only WARNING The procedures described in this manual could expose personnel to UV light hot surfaces and potentially lethal high voltages You must observe all safety notices while work ing on the display s See Safety on page 3 for complete information about safety standards and practices that should be followed when working on the c50 c67R Qualified Service Technician Training In order to become a Qualified Service Technician QST you need to attend training sessions and pass exams at Planar s online testing site You only need to take exams related to the products for which you will service Classes are offered quarterly in the United States and annually in Europe the Middle East amp Africa EMEA In order to remain a QST you must be recertified every three years For more information about becoming a QST contact training planar com Contacting Technical Support If you have followed the procedures and troubleshooti
96. menu it means this wall does not have the ACB option All screens will go to primary colors The auto balance process takes at least 40 seconds for a 2 x 2 wall and will take longer as the number of displays in the wall increases Make sure that the units are cabled together using the RS232 RS485 cables Note You must have WallNet to use the Auto Color Balance option If you do not have the Auto Color Balance option manually color balance the wall Manual color balancing is an art you will get better at it with practice In this art you must try to separate your perception of brightness values and hue Hue is the apparent color Color Balance PLANAR Color Temperature Native C White Balance All Clipboard Red Wi GR amp 100 100 Green amp WE a 100 100 Blue ZA en A 100 100 00 Gray Balance All Red A a a 7 7 Green amp C Eh 7 7 Blue A amp 7 7 Test Pattern Off Hide Menu Joes Py Copy to Clipboard Recall From Clipboard Reset to Defaults Gy Eb E Gamma Video White Boost Off Auto Color Balance gt Caution If you are color blind even a little bit do not perform this procedure c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures a Turn on lamps one hour before performing a color balance b Open the COLOR BALANCE menu on all the displays c Turn off White Boost on all displays to make color balancing much easier d Set all displays to have th
97. n Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 55 On Screen Code Details and Actions to Take E Zei EZ k a Amber Red Amber Priority 7 This code means One Lamp Failed Note This code only appears in dual lamp systems Discussion The code is caused by either a lamp ballast problem that is preventing a lamp in position from lighting or from staying lit or by a mechanical problem that is preventing the second lamp from getting into position What to do Determine whether you have a lamp ballast problem or a mechanical problem and then go to the appropriate section 1 If alamp is not already lit light it now 2 Ifalampis lit go to the LAMP SETTINGS menu and select SWITCH TO OTHER LAMP NOW The lamp carriage should move the other lamp into position If it does not you probably have a mechanical problem see Red Amber Red page 50 If the other lamp moves into position but does not light and the carriage returns to the first position you probably have alamp ballast problem see Red Red page 52 Back to the c50 c67R On screen Code list Back to the Troubleshooting List on page 11 56 c5ORP c67RP cSORX c67RX Service Guide This code means Discussion Possible cause What to do Possible cause What to do On Screen Code Details and Actions to Take E EI Amber Red Red Priority 8 Fan Failure Non Critical Intake Power Supply Check the control b
98. n page 82 Task 1 6 Remove Replace IR LED Board on page 107 Task 1 7 Remove Replace Color Sensor on page 108 Task 1 8 Remove Replace System Interface Board SIB on page 113 Task 1 9 Remove Replace Color Wheel on page 115 Task 1 10 Close Light Shield on page 122 When you have completed the tasks return here 6 When all tasks have been completed replace the screen Task 2 Replace Screens on page 123 70 c50RP c67RP c50RX c67RX Service Guide Gain Access Remove Screen 1 1 Cleaning the Screen and Mirror Note This process is best done when you are about to replace the screen s Dirt is everywhere and unless the displays you service are in a super clean room from time to time you will have to clean the screens mirrors and lenses of displays It is easier to see dirt when the screen is gray Use the internal gray test pattern Cleaning Products and How to Use Them For mirrors and screens a foam spray cleaner seems to work well It is sold under different names in different parts of the world It is available from many janitor supply companies or building maintenance supply companies Ask for one of the following e Claire 50 glass cleaner or www clairemfg com e Sprayway 50 glass cleaner www spraywayinc com It is probably sold under a local name but it all comes from one company If you ask for either of the two names above it is sold under both you will get this cleaner u
99. nder the local name This cleaner is good on glass lenses and mirrors and acrylic screens Other cleaners are available such as Windex work well on glass Always spray the cleaner on the cloth then wipe the screen Caution Whether the screen is glass or acrylic don t lean on it or let it get scratched Wipe the mirror or screen gently with a lint free cloth or lint free paper Turn the cloth over to the dry side and continue wiping to take up the haze Other Cleaning Product Recommendations You may use any foaming glass cleaner that does not contain alcohol or ammonia Cloth to Use White cotton cloth is better for cleaning than colored cloth The dyes in some colored cloth tend to make it less absorbent Paper towels tend to leave lint A better paper towel for cleaning are shop towels These lint free paper towels are generally available at electronic parts stores or auto supply stores Cheesecloth is another good choice This open weave cotton material is light and absorbent Removing Dry Dust Often the cleaning problem is just dust not fingerprints or other oily dirt If it s just dust wiping with a dry cheesecloth or a dry shop towel will usually do the job For dry dust on the mirror or screen you can try the commercial product called Swiffer or similar products c5ORP c67RP cSORX c67RX Service Guide 71 1 Gain Access Remove Screen 72 1 1 Cleaning the Screen and Mirror Cleaning Screens Clean t
100. ng sections in this manual and are unable to find a solution to your problem please contact Planar s Technical Support Department via mail Planar Systems Inc Control Room and Digital Signage 1195 NW Compton Drive Beaverton OR 97006 via e mail planarsupport planar com via phone 1 503 748 5799 via toll free phone 1 866 PLANAR1 752 6271 via fax 1 503 748 5532 c5ORP c67RP cSORX c67RX Service Guide 1 How This Manual is Organized How This Manual is Organized This manual may be used online or printed on paper Most hyperlinks appear with blue underlining and when clicked on screen display the linked section There are five main sections in this manual The first three sections contain methods of diagnosing problems The last two sections contain service and maintenance procedures which are presented hierarchically Diagnosing Problems There are three separate sections to help you diagnose problems with the display Troubleshooting The Troubleshooting c50 c67R section contains lists of symptoms such as The screen is black that are linked to a series of detailed questions that lead you to a solution This is a good place to start See c50 c67R Troubleshooting Procedures on page 11 On Screen Codes The On Screen codes are red and amber LEDs that flash in specific patterns on the screen The pattern of flashing lights can tell you what is wrong with the display These flashing lights are particularly h
101. o hold the bottom edge in place Note For almost all tasks from the rear you must raise the light shield to get it out of the way Go to the next section 134 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 1 Open the control board See Task 1 1 Gain Access Open Control Board on page 129 2 Pull out the captive spring pin that is securing the light shield 3 Push up on air filter side of the light shield A pressurized hinge on the front left side keeps the light shield in place once it s lifted it up c50RP c67RP c5ORX c67RX Service Guide 135 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield Note All the tasks in this manual are laid out hierarchically This means tasks must be performed in the order presented If you already know how to access specific components you may go directly to those tasks Where to go from here Task 3 1 1 Remove Replace Lamp on page 137 Task 3 1 2 Remove Power Supply Module on page 142 Task 3 1 3 Replace Power Supply Module on page 144 Task 3 1 4 Remove the Lamp Ballast on page 145 Task 3 1 5 Replace the Lamp Ballast on page 149 Task 3 1 6 Change Air Filter on page 150 Task 3 1 7 Remove the Optical Engine on page 151 Task 3 1 8 Remove Replace IR LED Board on page 159 Task 3 1 9 Remove Replace Color Sensor on page 160 Task 3 1 10 Remove R
102. o repair replace or credit Buyer s account with an amount equal to the price paid for any such defective Product returned by Buyer during the warranty period provided that a Buyer promptly notifies the Company in writing that such Product failed to conform furnishes an explanation of any alleged deficiency and obtains from the Company a return authorization and b the Company is satisfied that claimed deficiencies actually exist and were not caused by accident misuse neglect alteration improper installation or repair or improper testing the Company will have a reasonable time to make repairs to replace Products or to credit Buyer s account Limitations Any written warranty offered by the Company is in lieu of all other warranties express or implied The Company neither assumes nor authorizes any other person to assume any other liabilities in connection with the sales or use of any product without limitation The Company disclaims all other warranties express or implied including any warranty of merchantability or fitness for a particular purpose In no event will the Company be liable to buyer or any other party for procurement costs loss of profits loss of use or for any other incidental consequential indirect or special damages or for contribution or indemnity claims however caused the Company s liability shall be limited to actual direct damages not in excess of the amounts paid to the Company by buyer for the product These
103. oard LEDs to determine whether it is the intake fan power supply fan or both Cabling Issue If the intake fan has failed verify that it is fully connected to the correct connector There is a spare connector that will run the fan but is not sensed The intake fan must be connected to the connector labeled intake From the Front Remove the screen Task 1 Gain Access Remove Screen on page 67 and lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 From the Rear Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 Make sure that the intake fan connector is plugged in correctly Fan failed Replace the power supply module or the intake fan accordingly From the Front Remove the screen Task 1 Gain Access Remove Screen on page 67 lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 Remove and replace the intake fan Task 1 5 2 1 Remove Replace Intake Fan on page 91 or remove and replace the power supply module Task 1 5 2 Remove Power Supply Module on page 90 and Task 1 5 3 Replace Power Supply Module on page 92 From the Rear Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 lift the light shield Task 3 1 Gain Access Open Light Shield on page 135 Remove and replace the intake fan Task 3 1 2 1 Remove Replace Intake Fan on page 143 or remove and replace the power supply module Task 3 1 2 Remove Power Supply M
104. odule on page 142 and Task 3 1 3 Replace Power Supply Module on page 144 Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 57 On Screen Code Details and Actions to Take Gap GP Amber Amber Red Priority 9 This code means Lamp Off Auto Off Possible cause There is no problem The lamp was turned off by the Lamp Saver feature which turns the lamp off when there is no source picture for a period of time What to do Turn on the lamp with the remote or with an RS232 command Check the source picture to see that it is present The c50 c67R was possibly working from an input connector that had no source connected to it Back to the On screen Code list Back to the Troubleshooting List on page 11 58 c5ORP c67RP cSORX c67RX Service Guide On Screen Code Details and Actions to Take Gp GD Amber Amber Priority 10 This code means Lamp Off Ready Possible cause There is no problem The lamp is waiting for you to command it to turn on What to do Aim the remote at the c50 c67R and press the ON button Or send a Lamp On command with RS232 commands Or leave the lamp off Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 59 On Screen Code Details and Actions to Take This code means Possible cause Discussion Discussion 60 z
105. of the light shield at the same time The air filter side has a captive spring pin that holds the light shield in place A pressurized hinge on the front left side keeps the light shield in place once it s lifted it up R Where to go from here Task 1 5 1 Remove Replace Lamp on page 84 Task 1 5 2 Remove Power Supply Module on page 90 Task 1 5 3 Replace Power Supply Module on page 92 Task 1 5 4 Remove the Lamp Ballast on page 93 Task 1 5 5 Remove the Optical Engine on page 97 When you have completed the tasks return here c50RP c67RP c50RX c67RX Service Guide 83 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 1 Remove Replace Lamp 1 5 1 Remove Replace Lamp 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding WARNING Never remove a lamp that is still lit Caution In the dual lamp system it is possible to remove and replace the lamp that is not being used while the other lamp is on Be careful Use UV protective eye wear Also be aware that lamps are very hot and can stay hot for some time after they are turned off 2 Open the screen Task 1 Gain Access Remove Screen on page 67 3 Loosen the two screws at the top and bottom of the door and swing the control board in 4 Reach through the opening next to the control board and turn off the power switch Remove the pow
106. omplete the following steps 1 If the Ballast Status LED is not green check the connection from the power supply to the SIB If it is correctly plugged in there should be several small green LEDs lit on the SIB Disconnect and then reconnect the DVI cable from the control board to the SIB at both ends Disconnect and then reconnect the power cable at the engine Disconnect and then reconnect the DVI cable from the SIB to the engine at both ends Check the power cable from the SIB to the engine at both ends If it is correctly plugged in there should be amber light visible through the grill near the DVI connector If there is ambient light it will be difficult to see Does this unit now work e If yes the problem is likely solved proceed as usual by turning on the lamp s etc e Ifno go to the next possible cause Possible cause The control board has failed What to do Swap this control board with a known good control board from another display If this display now works but the other one doesn t the problem is the control board From the Front Task 1 3 Remove Replace Control Board on page 74 From the Rear Task 1 Remove Control Board on page 127 and Task 1 2 Replace the Control Board on page 131 1 2 It s possible that the control board appears to have power but the firmware is not working correctly If this is likely reload the firmware into the control board See Accessing Planar s Technical Support We
107. on the top line of the menu on the first display and RS485 appears on the top line of the menu on subsequent displays If not use the arrows on the remote to select RS485 Is there a 13 at the end of the decimal display second to last line of the menu Do you see your command echoed on the bottom line of the menu yes Is the command spelled correctly no no x no Send a carriage return Then resend Fidcand the eammand wilh the Na the command with a carriage return at the end of it e spelling J Ve Check that the first two characters are the same case er or op not Op or oP d Does the bytes received number increase when you send a command Se yes no y Does the baud rate of the display match the Does the UART framing errors number increase yes fa baud rate of the host when you send a command Check the wiring of connectors and Ne adapters I no yes 8 y v Set the baud rate on either te N Tee re ale the connection of the BS host or the display so they match ee ae ete cid hol cable Set all displays in the wall to BEE NG the same baud rate Check that the program is usin correct serial port I Check that the cable is connected to the RS232 in connection not RS485 out SC e the CNN E 32 c5ORP c67RP cSORX c67RX Service Guide Global Command to Subsequent Units
108. onfiguration Guide for more information 106 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 1 6 Remove Replace IR LED Board 1 6 7 8 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding Remove the screen Task 1 Gain Access Remove Screen on page 67 Reach through the opening next to the control board and turn off the power switch Remove the power cord Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 Disconnect the cable from the IR LED board PLANAR 750 1756 04 eee Remove the two screws holding the IR LED board Place the new IR LED board in the same place as the old one securing it with two screws Connect the cable to the new board c5ORP c67RP cSORX c67RX Service Guide 107 1 Gain Access Remove Screen 1 7 Remove Replace Color Sensor 1 7 Remove Replace Color Sensor 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Remove the screen Task 1 Gain Access Remove Screen on page 67 3 Loosen the two screws at the top and bottom of the door and swing the control board in 4 Reach through the opening next to the control board and turn off the power switch Remove the power cord 5 Lift the light shield Task 1 5 Gain Access Open Light Shield on page 82 108 c50RP c67RP c5ORX c67RX Ser
109. ool down period cannot strike lamp now The selected source is going through automatic adjustments Lamp was requested to turn on but still striking Lamp was requested to turn on but still striking Lamp Saver is active there is a valid source present now but lamp is cooling Lamp will turn on when cooling is finished LED Name Off Ready The lamp is on Source Lamp F The lamp is off Lamp R The lamp is off Remote IR No IR detected Serial Data Off is the normal state Serial Off is the Command normal state Lamp Saver Lamp Saver not active Engine Status Ballast Lamp is off Status Ballast Supply SIB SIB System connected Interface Board Ballast has returned an error SIB is properly connected to the control board but not to the engine c50RP c67RP cSORX c67RX Service Guide 63 Control Board LEDs Meaning of the LEDs on the Control Board LED Name Off Intake Fan Not running Lamp Fan Not running DMD Fan Not running PS Fan Not running 64 c50RP c67RP c5ORX c67RX Service Guide Front Access Maintenance and Service Procedures c5ORP c67RP cSORX c67RX Service Guide Introduction Introduction Required Tools 66 The procedures in this chapter are similar to those contained in Rear Access Maintenance and Service Procedures on page 125 but the actual steps and methods you use m
110. osition but not lit matches the LED the lamps are connected to the wrong ballast cables or the ballasts are connected to the wrong SIB cables If the LED does not match the lamp in position the limit switches for the dual lamp carriage are connected to the wrong SIB cables Find the cable pair that is reversed and correct the problem d Verify that light is coming through the optical engine Although there is little chance of retinal damage if the image is black it is suggested that you do not look directly down the lens If you look off axis at about 50 degrees you might be able to see a spot of light in the lens e Verify there is no obstruction including the lens cap preventing the light from reaching the screen For example the light shield is not in the correct position or something is covering the hole in the light shield Back to the On screen Code list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 61 On Screen Code Details and Actions to Take 62 c5ORP c67RP cSORX c67RX Service Guide Control Board LEDs Using Control Board LEDs Meaning of the LEDs on the Control Board Control Board LEDs The LEDs on the control board can give you more detailed information about the state of the c50 c67R From the rear the LEDs are easily seen From the front open the screen and swing the control board door in There are no electrical interlocks in the c50 c67R Amber C
111. quency 80 10MHz Mode ID 31 HPer 3178 VLines 525 H Horizontal Resolution 1366 H Vertical Resolution 768 E Frequency A Eo 1602 E Phase Co 22 5 2 Sharpness 4 Input Levels gt Note If you are adjusting Frequency and Phase you must adjust Frequency first a If possible use a checkerboard pattern from the picture source b If the source is a computer use the Windows Paint program c Go to your Start menu and select Programs gt Accessories gt Paint d Select Image and then Attributes e Select the Black and white radio button and set the resolution to the native resolution of the c50 c67R Click OK to continue f Choose the ninth 9th color chip from the left on the bottom row of color chips they all look white or gray or black g Choose the paint bucket and dump this pattern in the Paint window h Adjust the Phase and or Frequency until the streaks disappear Note Save each source to a memory slot See the Installation amp Configuration Guide for more information Back to the Picture is visible list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures Picture Has a Green Edge On One Side Possible cause If you have a dual lamp system the lamp is misaligned Discussion The picture will show a green edge on one side What to do Make sure the alignment tabs on the lamp in position are seated in the slots It is possibl
112. r c50RP c67RP c5ORX c67RX Service Guide Remove Control Board 1 Remove Control Board 1 Use the remote control to turn off the lamps of all units on which you need to perform service even if you are only going to remove the screen and allow the cooling fans to stop approximately one minute before opening the screen 2 Power down the unit and remove the power cord 3 Disconnect all input and output cables from the control board 4 Loosen the two captive screws for the control board c50RP c67RP c5SORX c67RX Service Guide 127 1 Remove Control Board 6 Lift the control board up off its pin hinges with cables still connected Turn it gently so the top comes out first 7 Now disconnect the cables from the bottom of the control board Note The control board is still connected to two brackets Remove them if you are replacing this control board with another one Do not send the brackets to Planar 128 c50RP c67RP c5ORX c67RX Service Guide Remove Control Board 1 1 Gain Access Open Control Board 1 Remove the Control Board from the c50 c67R Task I Remove Control Board on page 127 2 Remove six screws from the sides of the cover Mirai e s eebe d e Bee R 3 Carefully remove the DVI connector EMI Electromagnetic Interference shield without tearing the tape to which it is attached Use a 3 16 nut driver ro len RS 232 LANAR Bier DESRERIEERI gur KETTEN
113. ress ENTER to reset the lamp hours to zero Main Menu PLANAR Picture Size amp Position Aspect Ratio amp Wall Memory NARAD AR Advanced Options vyv Program Information Diagnostics PLANAR Unit Status Serial Port Status Test Patterns Setup Summary vvvvv Lamp Ballast Hours PLANAR System Time 00636 45 If you have a single lamp Running Time 00532 00 system you will see only one Lamp Front 00301 03 lamp listed in this menu Lamp Rear 00230 57 Reset Lamp Hours Front 3 1 1 2 Color Balance the Wall If you replace a lamp you should color balance the wall again This can be done manually or with the optional Auto Color Balance system For detailed manual color balancing instructions see the c50 c67R Installation amp Configuration Guide e For Auto Color Balance instructions see the c50 c67R Installation amp Configuration Guide and the WallNet User Manual c5ORP c67RP cSORX c67RX Service Guide 139 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 1 Remove Replace Lamp 3 1 1 3 Remove Replace Lamp Fan 3 1 1 3 Remove Replace Lamp Fan 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Power down the unit and remove the power cord 3 Remove the rear panel Task 3 Gain Access Remove Rear Panel on page 134 4 Lift the light shield Task 3 1 Gain Access Open Light Shield on page 1
114. rews on the VIM a e E TU 3 Pull the VIM away from the control board and lift it out 4 Reverse this procedure to install a new VIM c50RP c67RP c5SORX c67RX Service Guide 77 1 Gain Access Remove Screen 1 3 Remove Replace Control Board 1 3 2 Replace the Control Board 1 3 2 Replace the Control Board 1 Connect the cables on the bottom of the control board These are the power and data cables that connect the control board to the rest of the display n m an m ope ove ui Power WallNet ACB if used DVI to SIB 2 Set the control board on the pins starting with the bottom pin The bottom pin is a little longer Control Board hinge bottom pin 3 Lift the control board a little bit and set it on the top pin 4 Install the input output cables and power cables as they were before 78 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Screen 5 Close the control board door and tighten the screws at the top and bottom of the control board c50RP c67RP c5SORX c67RX Service Guide 79 1 Gain Access Remove Screen 1 4 Remove Replace Option Key 1 4 Remove Replace Option Key 1 Open or remove the screen See Task 1 Gain Access Remove Screen on page 67 2 Loosen the two screws at the top and bottom of the door and swing the control board in 3 Reach through the opening next to the control board and turn off the power switch Remove the power cord 4 Remove the two sc
115. rews on the small plate at the bottom of the control board 5 Ifyou have an old Option Key remove it from the control board 6 Remove the new Option Key from its shipping pouch and anti static bag Be sure you are grounded 80 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Screen 7 The Option Key has six pins Plug the key into the socket on the control board Be sure all six pins go in If only one row of pins is connected the whole display may not function ay PLANAR 3 H Color Balance Key x 334 0951 50 RevA 8 Using the two screws you set aside earlier reinstall the Option Key cover plate 9 Reinstall the power cord 10 Close the control board door and tighten the screws at the top and bottom of the control board c5ORP c67RP cSORX c67RX Service Guide 81 1 Gain Access Remove Screen 1 5 Gain Access Open Light Shield 1 5 Gain Access Open Light Shield 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute before proceeding 2 Open the screen Task 1 Gain Access Remove Screen on page 67 3 Loosen the two screws at the top and bottom of the door and swing the control board in 4 Reach through the opening next to the control board and turn off the power switch Remove the power cord Power switch is around this corner Power cord 82 c50RP c67RP c5SORX c67RX Service Guide Gain Access Remove Screen 5 Lift on both sides
116. screen is slightly different Make note of which screen was installed on which display before you remove them so when you replace the screens the correct screen goes on the correct display 1 Using the remote control turn off the lamps of all units on which you need to perform service even if you are only going to remove the screen and allow the cooling fans to stop approximately one minute before opening the screen i SOURCE LEVEL Aim the remote at the unit and press CURTAIN PHASE OFF to turn off the lamps SAVE SETUP SIZE POS PLANA MONITOR WALL LIG MENU PREV ENTER Note When c50 67Rs are installed in a row the screens are very close together If you are removing a screen in the middle of the array use caution as you pull it out 2 Using a suction cup remove the screen from the wall pulling out steadily about 1 2 13mm The screen will pop out at this corner Note Release the suction cup by pinching the two rubber posts together c50RP c67RP c50RX c67RX Service Guide 67 1 Gain Access Remove Screen 3 Pull the outer edge to release all the spring latches Pull outside lower corner and then pr pull outside upper corner Then pull this edge lower corner FIRST 4 Pull the screen all the way out on the support rails Caution When the screen is fully extended on the support rails the unit could tip forward if not tied back to a support structure or wall or appropr
117. shield is not clipping light on top of the sensor If it is lift up the light shield Task 1 5 Gain Access Open Light Shield on page 82 or Task 3 1 Gain Access Open Light Shield on page 135 and run ACB again Align the ACB mirror See Task 1 7 1 Align ACB Mirror on page 110 Check the cable from the SIB to the color sensor board to make sure it is plugged in If it is plugged in replace the sensor assembly See Task 1 7 Remove Replace Color Sensor on page 108 or Task 3 1 9 Remove Replace Color Sensor on page 160 ACB mirror servo motor failure Check for the following symptoms 1 As the ACB is performed watch the display to which the WallNet device is connected You will be able to see a shadow as the ACB mirror actuates Is it moving at the same speed as the mirrors in the other displays e If yes go to step 2 e If no you will need to replace the servo motor Contact the Technical Support Department for more information 2 When the mirror is actuated and in position does the ACB mirror of the main display jutter in position e If yes you will need to replace the servo motor Contact the Technical Support Department for more information e Ifo go to the next possible cause Unit and WallNet software don t have the latest firmware Update the display firmware and WallNet firmware to the latest versions For more informa tion see Accessing Planar s Technical Support Website on page 173 Back to the Troub
118. spect Ratio amp Wall gt Miscellaneous Options gt Memory gt Lamp Settings gt Diagnostics gt Serial Port Settings pb Advanced Options E Auto Setup Options gt Program Information Pp Menu Options gt Message in Picture gt Serial Port Settings PLANAR Unit ID 1 ASCII Response Type Symbolic ASCII Response Terminator CR Baud Rate 19200 Terminate RS485 The baud rate in the SERIAL PORT SETTINGS menu must be the same as the baud rate of the computer c5ORP c67RP cSORX c67RX Service Guide 35 c50 c67R Troubleshooting Procedures Possible cause What to do Discussion Possible cause What to do Possible cause Wrong address Check the LEDs on the control board as you send a command If the command is valid the Serial Data LED will light briefly If the command was addressed to this display or a group that includes this display the Serial Cmd LED will also light Ready Source Lamp F Lamp R Remote IR Serial Data Serial Cmd Lamp Saver Engine Status Ballast Status Ballast Supply SIB Connected For more information about forming commands and a complete command list download the RS232 Guide for c50 c67R from Planar s website For more information see Accessing Planar s Technical Support Website on page 173 Wrong com port Check the com port setting of the computer Usually COM1 is correct Incorrectly wired adapter To go from a computer s 9 pin serial out connec
119. st if the Cat 5 cable uses twisted pairs of wires rather than flat parallel wires especially for long distances Back to the top Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 37 c50 c67R Troubleshooting Procedures c50 c67R Doesn t Respond to Remote Control Possible cause What to do Possible cause What to do Possible cause What to do Discussion Possible cause What to do What to do Discussion Possible cause What to do Possible cause What to do 38 Power is not on Confirm that the power cable is connected and the power switch is on Dead batteries or batteries installed incorrectly First see that the batteries are in correctly Then try new batteries Or try a different remote The remote has been disabled by an RS232 command Re enable IR remote control of the unit For more information about forming commands and a complete command list download the RS232 Guide for c50 c67R from Planar s website For more information see Accessing Planar s Technical Support Website on page 173 Remote is aimed wrong Step back at about 10 feet 3m from the c50 c67R and aim the remote at the middle of the screen at a slight upward angle so that the IR beam hits the main mirror squarely Try controlling a different c50 c67R Did the remote work on a different unit e If yes go to the next possible cause e If no replace the remote The IR b
120. t shield Task 3 1 Gain Access Open Light Shield on page 135 Loosen the two captive screws at the top of the power supply module Pull the power supply module out from the blind mate connector There are no cables to disconnect c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 2 1 Remove Replace Intake Fan 1 With the power supply module removed disconnect the intake fan cable 2 Remove the four screws that secure the intake fan and remove it 3 Place the new intake fan in position with the label facing inward and secure it with four SCrews 4 Plug back in the intake fan cable c50RP c67RP c5SORX c67RX Service Guide 143 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 3 Replace Power Supply Module 3 1 3 Replace Power Supply Module 1 Align the power supply module and lower it into place The connector on the bottom is a blind mate connector To make sure it is engaged push up from the bottom below the connector to make sure it is securely seated Slide the bottom of the power supply module into this blind mate connector 2 Screw in the two captive retaining screws Finger tight is usually enough 144 c5ORP c67RP cSORX c67RX Service Guide Gain Access Remove Rear Panel 3 1 4 Remove the Lamp Ballast 1 Using the remote control turn off the lamp and allow the cooling fans to stop approximately one minute befor
121. tod Polski D Usuwanie zu ytego sprz tu elektrycznego i elektronicznego Dotyczy kraj w Unii Europejskiej i innych kraj w europejskich z oddzielnymi programami zbi rki odpad w Obecno tego symbolu na produkcie lub na opakowaniu z produktem oznacza e tego produktu nie mo na wyrzuca razem z odpadkami domowymi Nale y go przekaza do punktu zbi rki w celu poddania recyklingowi podzespo w elektrycznych i elektronicznych Usuni cie tego produktu w prawidtowy spos b pomo e w zabezpieczeniu przed negaty wnym wp ywem odpad w na rodowisko i zdrowie ludzi powodowanym przez niew a ciwe usuwanie produktu Przetwarzanie materia w pomaga w zachowaniu zasob w naturalnych Ten symbol obowi zuje wy cznie w krajach U Europejskiej Informacje dotycz ce prawidtowej metody usuni cia tego produktu mo na uzyska u w adz lokalnych lub u dostawcy Suomi D Vanhojen s hk ja elektroniikkalaitteiden h vitt minen Soveltuva kaik kialla Euroopan unionin alueella sek muissa Euroopan maissa joilla on erilliset ker ysohjelmat Jos tuotteessa tai sen pakkauksessa on t m symboli sit ei pid h vitett ess k sitell tavallisena kotitalousj tteen vaan se kuuluu toimit taa s hk ja elektroniikkalaitteiden kierr tyspisteeseen Varmistamalla ett t m tuote h vitet n asiaankuuluvalla tavalla autat est m n mah dollisia ymp rist lle ja ihmisille koituvia negatiivisia seuraamu
122. tor or a conventional automation system s serial port to the RJ45 connector of the RS232 IN on the c50 c67R you will need an adapter Wiring the adapter To go from 9 pin D sub serial connector on the back of the computer to an RJ45 connector use a standard RJ45 to 9 pin adapter Wire it internally as shown The wiring shown for this adapter is correct for straight through cables Straight through cables are wired 1 to 1 2 to 2 etc Yellow wire RJ45 looking into Black wire the socket Green wire What to do These adapters are available at electronics stores They come with the wires not connected to 36 the 9 pin connector Wire it as shown in this diagram c5ORP c67RP cSORX c67RX Service Guide Possible cause What to do Discussion Possible cause What to do c50 c67R Troubleshooting Procedures Wrong serial connector on the c50 c67R Be sure the output of the computer goes to the RS232 IN connector of the first c50 c67R in the series Most computers have RS232 serial outputs but not RS485 OUT In the c50 c67R the serial data goes into the first unit in the series to the RS232 IN connector From there it loops out the RS485 OUT to the next c50 c67R s RS485 IN Wrong Cat 5 cable type Check that the cable is straight thru Hold up both ends of the cable with the connectors side by side and pointing away from you You should see the same colors left to right on both connectors It is be
123. tus Ballast Supply SIB Connected 1 Na 3 Check the power supply connector on the bottom of the control board Make sure it is plugged in securely If it is not connected turn off the AC power switch re connect it and turn on the AC power switch Did the Ready LED on the control board turn green e If yes the problem is likely solved proceed as usual by turning on the lamp s etc e Ifo go to step 4 4 When you cycled power did you see a change in the brightness or color of any LED e If yes go to Possible cause The control board has failed e Ifo go to step 5 5 Plug this power cord into another display If the other unit doesn t work check the power cord for one of the following e Is the cord frayed or damaged e Is the AC outlet functioning Test by plugging something else in there 6 Swap this power supply module with a known good power supply module from another display From the Front Task 1 Gain Access Remove Screen on page 67 and Task 1 5 2 Remove Power Supply Module on page 90 From the Rear Task 3 Gain Access Remove Rear Panel on page 134 and Task 3 1 2 Remove Power Supply Module on page 142 c5ORP c67RP cSORX c67RX Service Guide 13 c50 c67R Troubleshooting Procedures 7 Does this unit now work e If yes the problem is likely solved proceed as usual by turning on the lamp s etc e Ifno go to the next possible cause Possible cause Cables are not connected What to do C
124. ur votre produit ou sur son emballage indique que ce produit ne doit pas tre trait comme un d chet m nager lorsque vous voulez le mettre au rebut II doit au contraire tre remis un site de collecte agr pour le recyclage des quipements lectriques et lectroniques En veillant ce que ce produit soit mis au rebut de fagon ad quate vous contribuerez a pr venir les cons quences potentiellement n gatives sur l environnement et sur la sant humaine qui risqueraient de se produire en cas de mise au rebut inappropri e de ce produit Le recyclage des mat riaux contribuera galement a conomiser les res sources naturelles Ce symbole n est valable que dans l Union Europ enne Si vous souhaitez mettre ce produit au rebut veuillez prendre contact avec les autorit s locales ou avec votre revendeur et renseignez vous sur la m thode de mise au rebut correcte Italiano Smaltimento delle attrezzature elettriche ed elettroniche usate applicabile in tutta la Comunit Europea ed altri Paesi Europei che applicano programmi di raccolta differenziata II simbolo trovato sul prodotto o sulla sua confezione indica che il prodotto non pu essere trattato come i domestici quando il momento di smaltirlo Al contrario deve essere consegnato ad un centro di raccolta specializzato nel riciclaggio di attrezzature elettriche ed elettroniche As sicurando che il corretto smaltimento di questo prodotto si aiuter a pr
125. ure is visible list Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures Analog Data Picture Colors Are Wrong Possible cause Discussion What to do Input levels are set incorrectly If the source is analog adjust the following input levels and color balance If input levels are wrong the picture may appear washed out with weak colors and not snap to the blacks and whites Or it may seem to have too much contrast where many dark colors are compressed into black and many very light parts are all white If the color balance is wrong the colors or brightness of displays in a wall may be different from one to another display To adjust input levels for analog sources you need a black picture and a white picture from the source computer a Show a black picture from the source This must come from the computer source that will be used for the program It does no good to use your laptop for this adjustment then connect to a different computer for the program Nor can you use the c50 c67R s black test pattern Hint Make a black screen from Windows Paint program Start gt Programs gt Accessories gt Paint b In the INPUT LEVELS menu select AUTO BLACK LEVEL and press ENTER Input Levels PLANAR 2 oO Auto White Level gain Center Point 64 124 99 O Black Level offset All Es 79 Red C 89 Green gamm 67 Blue d 33 Oo White
126. vice Guide About the c50 c67R About the c50 c67R The c50 c67R family of displays is further divided between single lamp systems and dual lamp systems In the single lamp system there are two lamp wattages 120W and 150W The lamps in the dual lamp displays are 120W When there are differences related to servicing these lamps they will be addressed Safety Always follow proper safety practices when operating or servicing the c50 c67R Keep the following points in mind e The lamps need very high voltages to ignite around 15 000 volts The lamps produce a lot of light and UV radiation UV light can damage your retinas After the light leaves the lamps and passes through the optical engine there is no more UV e Static electricity can damage sensitive electronic components Always use a grounding strap when handling components such as the control board or optical engine There are no electrical interlocks on the display Opening the screen or removing the rear panel does not turn off the high voltage to the lamps Note The plug on the power cord serves as the disconnect for this product All parts are replaced at the module level It is highly recommended that part replacement is performed by a Qualified Service Technician c5ORP c67RP cSORX c67RX Service Guide 3 Safety This display was designed with safety in mind However if you don t heed the safety warnings and cautions you could get hurt The safety warnings ar
127. vice Guide Gain Access Remove Screen 6 Remove the three screws on the side of the sensor assembly 7 Disconnect the color sensor cable on the bottom of the sensor assembly 8 Remove the ACB sensor assembly 9 Put the new assembly in place 10 Reconnect the color sensor cable and secure the assembly with the three screws Note The ACB motor position value is stored on the color sensor If you replace it you will need to realign the ACB 11 Align the ACB mirror Task 1 7 1 Align ACB Mirror on page 110 c5ORP c67RP cSORX c67RX Service Guide 109 1 Gain Access Remove Screen 1 7 Remove Replace Color Sensor TC 7 1 Align ACB Mirror 1 7 1 Align ACB Mirror 1 Open the TEST PATTERNS menu MENU gt DIAGNOSTICS gt TEST PATTERNS Test Patterns PLANAR lt ENTER gt to select None to show picture 2 Select UNIFORMITY and press ENTER 3 From the MAIN MENU select PROGRAM INFORMATION Program Information PLANAR 10 c50RP c67RP c50RX c67RX Service Guide Gain Access Remove Screen 4 With this menu open press the following arrow keys on the remote up up right left down The FACTORY SETTINGS menu appears Factory Settings PLANAR Clear Last 10 Inputs Memory Reset to Factory Defaults Reset System to Start Download Disable IR Remote OEM CSBU Gamma PW181 YPbPr Calibration Engine Ballast Parameters ACB Mirror Actuate or Retract vy ACB Mirror Actuated Position 30
128. wheel as you pull out the mirror tunnel 12 Remove two more 2 Phillips screws 168 c50RP c67RP c5ORX c67RX Service Guide Gain Access Remove Rear Panel 13 Using your fingernail carefully disconnect the data ribbon cable and the TCO cable from the DMD housing Do not pull on the cable data ribbon cable atten TCO cable Note The connector pins of the data ribbon cable face upwards 14 Lift the color wheel up and out using the handle ring under the ribbon cable in the picture 15 Insert the new color wheel into place and secure it with two screws It is keyed to fit in an exact position 16 Reconnect the data ribbon cable and the TCO cable to the DMD housing 17 Replace two 2 Phillips screws as shown in step 12 18 Slide the mirror tunnel back into place 19 Replace two 2 Phillips screws as shown in step 10 20 Replace the cover and secure it with two 1 Phillips screws as shown in step 9 21 Ifyou have a dual lamp system Replace the optical engine Task 3 1 7 2 Replace the Optical Engine on page 157 22 Replace the rear panel Task 4 Replace Rear Panel on page 172 c50RP c67RP c5ORX c67RX Service Guide 169 3 Gain Access Remove Rear Panel 3 1 Gain Access Open Light Shield 3 1 11 Remove Replace Color Wheel 3 1 11 1 Recalibrating the Color Index 23 Plug in the power cord and turn the unit on 24 If necessary recalibrate the color index Task 3 1 11 1 Recalibrating the Color
129. y that works From the Front See Task 1 5 1 Remove Replace Lamp on page 84 From the Rear See Task 3 1 1 Remove Replace Lamp on page 137 The ballast is not working correctly Replace the lamp ballast with a known good ballast one from another display that works From the Front See Task 1 5 4 Remove the Lamp Ballast on page 93 From the Rear See Task 3 1 4 Remove the Lamp Ballast on page 145 This is a little more difficult than changing the lamp but still relatively easy One of the internal DVI cables is not fully connected Check both internal DVI cables from the control board to the SIB and from the SIB to the engine Sometimes the DVI cables are improperly plugged in so some pins are connected and others are not Back to the Troubleshooting List on page 11 c5ORP c67RP cSORX c67RX Service Guide 17 c50 c67R Troubleshooting Procedures Picture is Visible But a itis too large or too small Go to page 19 b it has streaks Go to page 22 c it has a green edge on one side Go to page 23 d it is noisy Go to page 24 e the colors are wrong Go to page 25 f the display colors don t match other displays Go to page 26 Back to the Troubleshooting List on page 11 18 c5ORP c67RP cSORX c67RX Service Guide c50 c67R Troubleshooting Procedures Picture is Too Large or Too Small Possible cause What to do Possible cause What to do Possible cause What to

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