November Svc Bulletin.qxd
Contents
1. of Grate Recess Area on Main Top Models CFGF316BSx FPF312BSx FGF312BSx GGF316BSx FGF316ASx TGF317AWx FGF316BSx TGF317BWx FLF316C5x Serial Numbers Affected VF300XXXXX through VF325XXXXX Problem The top surface burner grates mostly on the right side have the potential to slide out of the recess area of the main top Solution Replace the main top Parts White PN 316104401 Bisque PN 316104412 VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN I7 Im P SERVICE SOLUTIONS 4 Electrolux Range Products Recommended Tools for servicing gas cooking appliances The following list of instruments is considered to be essential equipment for technicians servicing Electrolux cooking products Proper testing and diagnostic procedures are not possible without these tools e Volt ohm Meter pictured Must be capable of measuring resistance from 0 to 2 meg ohms and i avoltage measurement of 0 to 500 volts AC This usually requires 4so a meter that utilizes a 9 volt battery Either digital or analog meters are acceptable however most technicians find analog ED meters easier to use L Ev s e Clamp on Amp Meter Y Should be capable of measuring from 0 M to 60 amps 9i P us Temperature Meter g J Should be high quality with thermocouple a or electronic K type test probe Capable of j temperature readings up to 1000 degrees Fahrenheit Additional instruments that a technici2. Pay Increase Technical Specifications Contact Status Number Type Model Serial Number Expiration Date Full Coverage Deductible 4 Electrolux Phone Number Fax Number 706 860 4110 706 651 7135 614 825 0849 614 781 9312 800 456 4669 Option 1 706 651 7715 800 456 4669 Option 2 706 651 7054 800 444 4944 800 599 7569 Option 2 706 869 9096 706 228 4598 800 456 4669 Option 2 706 651 7135 888 842 3660 option 1 for refrigerators freezers air conditioners or dehumidifiers option 2 for cooking option 3 for laundry or dishwashers option 4 for territory administrator option 8 to repeat 888 842 3660 Option 4 06 651 7735 888 842 3660 Option 4 706 651 7735 NOVEMBER 2003 SERVICE BULLETIN RUNNING INDEX E s T j Phone Numbers Listing of Electrolux Phone and Fax Numbers 1 3 4 5 7 8 3 12 4 9 Web Sites Web Sites for Service information and feedback 1 3 4 5 7 8 2 12 4 9 Announcements Introducing the new Servicers Assistance Center 1 3 4 Memorandum Claim Submissions 2 3 Memorandum Dispatch Services 3 Memorandum Charges to current policies and procedure 3 Authorized Service Manual for Lowe s ATTENTION SERVICE MANAGERS Access to Service Bulletins Frigidaire Website Locator and VRU changes New Frigidaire Energy Star Top Load Washer GLWS1939AS New Laundry Pedestal FPDW1 New Sealed Burner Gas Drip Pans Drain Pan Kit for Upright Frost Free Model Freezers New Underwr
3. 6 Grand Total 17515 100 0 8 V Nou rig ners RATIN ESPONSES PERCENT EACH Yes 17840 80 7 No 4273 19 3 Grand Total 22113 100 0 VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN Dispatch cont d increasing the amount of service calls you receive Other benefits and features of the Dispatch pro gram include Ease of integration with many business management systems a wide range of search and look up features a complete set of management tools as well as the fact that Service Bench provides the Dispatch service to you at no charge yes it s free As a whole the Dispatch sys tem provides service companies with the ability to receive process manage and track your service requests It allows you to control your service schedule and adjust it to your business demands You determine openings in your sched ule and your appointment mix can be changed at any time On top of all these features you also have control over updating your pub lished service rates and the geo graphic areas that you cover Signing up for Dispatch is easy You only need to contact Service Bench via email at helo ser vicebench com or via the telephone at 877 472 3624 and mention that you would like to sign up Take the first step towards stream lining your business and increas ing your profitability today This is just another example of how EHP is leading the industry in passing along technological advances to its nation
4. A Electrolux HOME PRODUCTS SERVICE Dispatc h Offers Increased Profitability Efficiency by John Carroll EHP National Service Manager At Electrolux Home Products we look for initiatives to innovate and improve the efficiency of the referral of service calls to our Independent Service Com pany network To that end EHP s partnership with Service Bench is a perfect example of initiative at work Service Bench provides a capability that has the potential to revolu tionize the way servicer com panies do business by making them more efficient flexible and profitable This program called Dis patch is a service through which Electrolux Home Products canrefer COD Extended Service Agreement and Warranty work to your business Service com panies that are using Dispatch through Service Bench are receiving over 37 new COD work 16 calls from Extended Service Agreements and 46 warranty related calls There are several ways the Dispatch program can benefit you most importantly by continued on page 2 VOLUME 23 ISSUE 8 BULLETI Frigidaire Frank Lloya Wright and a unique home built on a i waterfall arly in 1939 Pittsburgh depart store magnate Edgar Kaufmann hired architect Frank Lloyd Wright to design a weekend home for his family near a waterfall on property they owned outside Mill Run Pa Months dragged by without news of progress and finally an irate Kaufmann called
5. Crossover Hose No Longer Needed Tumble Action Washer Odor Complaints Top Load Washer Transmission Update 16 17 10 10 11 CONNNWDWOW Frigidaire s Precision Wash System cont d change on its own First you can change the spray action manually The way this is done 1s to allow the dish washer to fill with the proper amount of water which allows the wash motor to start The water spray will be from the lower spray arm you must allow it to spray from the bottom for at least 25 to 30 seconds before con tinuing this allows enough water to enter the delivery tube for the ball to change After this period of time lightly push in on the top of the dishwasher door This does two things first it will keep the door from moving out and second it will release pressure on the door latch Now depress the door latch handle This opens the door switches stop ping the wash pump As soon as the pump stops release the latch handle and allow the pump to restart If done properly you will hear a difference to the spray sound in the tub which is due to the spraying now coming from the center arm The first time you try this you may need to repeat the operation to get the arms to change One caution you must not open the door By opening the door the pump will stop for too long which can allow the ball to fall back to the right side opening The second way is to allow the ball to change by itself On timer models turn th
6. EHP review of compo nent data on control of the critical characteristics provided by the supplier as well as Com prehensive Design Verification testing at the factory has shown the washer and spacer are no longer needed As of 7 21 03 replacement and production transmissions do not have the washer and spacer located below the one way bearing Solution Install replacementtransmission without the spacer and washer as these parts are no longer required refer to the diagram below washer AE TAE EXACTES UTER EET E a i T spacer had a ap washer i L A XXX eS Mirum z oe M EN SN VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN spacer I7 7 Imm PHONE NUMBERS Name Customer Assistance Center Credit Department Damage Claim Center Dealer Distributor National Locator Parts Department Product Specialist DDPS Servicer Assistance Center SAC Service Contract NOTE This information is also available by logging onto ServiceBench com or Frigidaire com Warranty NOTE This information is also available by logging onto ServiceBench com VOLUME 23 ISSUE 8 Reason For Call Any Consumer Issue Balance on Account Need Invoice Return Authorization Damage Claims Damage Allowances Allowances Parts Service Dealer Manuals Parts Questions Product Exchange Wiring Diagram Technical Feedback Territory Manager
7. ICE SOLUTIONS 4 Electrolux hefrigeration Products Food Grade Silicone Problem Servicers are indicating the need for a lower cost food grade silicone for refrigerator water related applications including repair of water line fittings various icemaker components and water filter O ring lubrication Cause Current food grade lubricant can be expensive for servicers to use in refrigerator repairs Solution Use lower cost food grade lubricant part 304435999 This is supplied in a 10 oz aerosol can and meets all NSF and FDA requirements Side by Side Refrigerators with Bad ADC s Problem Side by Side Refrigerators not defrosting due to a bad ADC Cause The old ADC could go into vacation mode when it did not meet the required criteria for vacation mode Solution The ADC 2 went into production in August There is now a kit part number 5303918302 has the ADC2 part number 241508001 and wire adapter part number 241527001 This kit will allow you to install the ADC2 in place of the ADC1 VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN A Electrolux Sei Vibes ied iter Wet Products Top Load Washer Transmission Update Problem Field Service reported that replacement transmissions were received without the washer and spacer located below the one way bearing Cause The Supplier of the one way bearing recommended removal of the spacer and washer due to process controls implemented in the manufacture of the bearings
8. Wright to say he was driving to Wright s office and that he wanted to see a design by the time he got there Wright had yet to put pen to paper but he must have been thinking about the project nevertheless By the time Kaufmann arrived Wright had drafted out initial design plans for the house The concept was stun ning Wright had designed a home ON the waterfall rather than by it Today the home named Fallingwater is managed by the West Pennsylvania Conservancy as an icon of American architectural design and a masterpiece of twenti eth century art Kaufmann s department store in Pittsburgh sold Frigidaire appli ances t comes as no surprise to learn that a Frigidaire Imperial Cycla Matic CTI 150 stands in Fallingwaters kitchen The appli ance was introduced in 1952 and it offered automatic defrosting for the refrigerator compartment While icon of design and masterpiece of art are not words we would use in connection with the Cycla Matic we are proud of the fact that a very nice piece of 50s era industrial design Is associated with this magnificent home The association appears to be more than just a purchase by Kaufman Wright s original designs for the home actually specified Frigidaire on his North elevation of the kitchen So in a small way we were part of the architect s vision for Fallingwater Late in October the curator of Fallingwater told us that the home was undergoing its first major rest
9. an Gas Range Burner Grates Sliding Out of Recessed Main Top Recommended Tools for Servicing Electrolux Gas Appliances No Gas to Oven Broiler Burners 00 NNOO NOoashwo OFA RAONS Refrigerators Introduction of a new electrical mechanical dispenser Electronic dispenser changing from fine wires to ribbon connector Cold Control changing from GE to Robertshaw Dispenser will not operate on a new refrigerator Product Replacement Control board replacement on ice and water dispenser Contaminated system on refrigerators How to connect a diode kit to primary water valve harness Plain steel doors Doors on SxS not same height across the top Ice coming out of dispenser too fast Lighted ice amp water dispenser paddles Ice amp water dispenser ribbon connector Damper heater kit 5303918267 for 2001 SxS Evaporator feed noise Water dripping into lower food compartment Damper Adaptive Defrost Control amp Food Compartment Cold Control Changes Ice Maker Fill Tube Advisory Food Grade Silicone Side x Side Refrigerators with Bad ADC s Co CO o N Oo O1 O1 9 4 NON Oo Ew coco 4 O 001 I2 C000 000000 I co NN O OO OO ON Ob Wet Products Top load washer shakes vibrates or walks during spin cycle Unable to install undercounter galvanized top panel Front load washer timer stalls causing various complaints Clothes zippers buttons etc getting caught in drum guides Horizontal Axis Washer Stalls in the Cycle Dishwasher
10. an will need to have access to at various times include the following e Combustible gas leak detection meter e U Tube Manometer or equivalent testing device For measuring LP and Natural gas line pressure on gas appliances Measurements must be in IWC inches water column e Carbon Monoxide CO Detection Meter Must be capable of measuring from 0 1000 PPM parts per million e Microwave Leak Detection Meter VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN 4 Electrolux SERVICE SOLUTIONS Range Products NO Gas to Oven Broiler Burners Problem New range just installed and the oven and or broiler burner will not light even though the range cooktop burners work fine Solution Check the shut off valve on the gas regulator to make sure that it is in the ON position see diagram Be sure to check for leaks at the connection point between the regulator and the house gas line Spray the connection with Bubble Leak The presence of bubbles m indicates a leak Make sure that you use pipe AS Sealing compound on the connection threads House gas line Note Make Certain the Shut Off Lever is set to the ON position Turn valve to ON as shown Check for leaks Pressure regulator located under Pressure regulator located at lower rear cooktop right rear corner of range left side as viewed from rear OFF position VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN I 7 im SERV
11. e timer dial to the beginning of the light short or china cycles This is where the main wash is located With the timer set in this cycle close and latch the door the drain pump will start The changing of the ball starts after the sec ond fill With the drain pump running slowly advance the timer through the first drain fill and pre wash to the second drain Once this point has been reached allow the timer to advance on it s own from here The dishwasher will fill the wash pump starts then 1f the detergent dispenser is closed you will hear the snap of the detergent door opening After the detergent door opens the changing of the arms will start If the prod uct is an electronic model the best way to have the arms change automatically is to set the control into the water test cycle this advances the control through all cycles including the changing of the spray arms Bob Kenworthy 473 4202344172037 G the 2004 Electrolux Subscription Plan Flyer E F subscribe Nov ew m F x Look for yours in the mail or call 1 800 890 4039 today VOLUME 23 ISSUE 8 NOVEMBER 2003 SERVICE BULLETIN PAGE 11 scheduled and growing 24 7 accessi oley 1 888 842 3660 option 4 Electrolux Home Products NA 250 Bobby J ones Expressway Augusta Georgia 30907 www frigidaire com gt B t 3 4 k e N
12. he first change you will notice is the small amount of water found in the tub after the water valve shuts off The normal amount of water in the tub at the end of the fill cycle will be to the point where the heater mount ing brackets attach to the plastic tub On all of our dishwashers the float in the front left corner of the tub is not used to determine water level but acts only as a Safety in case of an over fill or a no drain situa tion This wash system uses a timed fill and a flow washer in the water valve to maintain water level Once the fill cycle is complete the wash pump starts and water is pulled into the intake of the sump assembly then directed to the right side of the sump The wash pump rotates in a counter clockwise direc tion forcing water into what is called a volute cover This cover houses a small check ball resting at the bot tom of a ramp molded into the sump where the check ball is covering an opening which leads to the center spray arm The check ball does not completely close off this opening a small amount of water bypasses the ball and exits the sump into a delivery tube mounted to the right side of the tub The majority of the water which fills the volute cover now exits out the center VOLUME 23 ISSUE 8 top of the cover into the lower spray arm This water under pressure forces the lower arm to turn so cleaning is performed from the lower arm All spraying will be from the lower arm in
13. iters Laboratories Requirements for Electric amp Dual Fuel Ranges Operating EHP Refrigeration Products off Inverters Ice Maker Fill Tube Change Free Standing Stackable amp Under Counter Dryers New Style Gas Burner N Oo oO 0 090 010101 O 010 010101 amp O O1 01010 CO NO i amp New Releases 2002 Product Information amp Technical Guide New Top Load Washer Service Manual New 27 Gas amp Electric Laundry Center Service Manual 2003 Product Information amp Technical Guide ow N no co Air Conditioners Servicers need wiring diagram Frost amp ice forming Compressor noise Evaporators Freezing on select A C units TJ ARARO Dishwashers Installing a dishwasher under a granite or stone top Outer door panel has come off Not enough water in the dishwasher New Wash Pump Motor kit for models built before Jan 2000 Timer stalling in the cycle 24 Models wash pump failure 18 Models pump seal Dishwasher Models with Mechanical Timers oo O O amp 7 9 10 11 11 NO Freezers 13 amp 15 Chest Freezers not getting cold enough Proper Freezer amp Refrigerator placement Upright Freezer Doors Difficult to Open Handy guide to freezer compressor ports Diagnosis of Restrictions in Freezers with R134A Refrigerant Range Products Oven Door Locks Improperly Rainbow Effect in Oven Door Glass Chattering Oven Light Relay Over The Range Microwave Replacement Lens Non Self Cle
14. listen Since J uly 1 2003 all authorized servicers have had the ability to check their individual per formance surveys via www servicebench com 1 Overall how would you rate the service you received from our Authorized Service Company RATING Excellent Good Poor TOTAL RESPONSES PERCENT EACH No Service Performed Grand Total 14431 59 7 6915 28 6 2339 9 7 499 2 1 24184 100 0 RATING Very Satisfied Satisfied Dissatisfied Grand Total 13955 57 6 7137 29 4 3152 13 0 24244 100 0 3 Following your call for service how long before the service technician arrived RATING TOTAL RESPONSES PERCENT EACH 1 2 Days 3 4 Days 5 7 Days 8 or more Grand Total 13100 55 3 5968 25 2 2695 11 4 1939 8 2 23702 100 0 4 How many trips were required to complete the repair RATING 4 or more Grand Total TOTAL RESPONSES PERCENT EACH 12464 53 2 8036 34 3 1675 7 2 1236 5 3 23411 100 0 5 How would you rate the technician who serviced your product RATING Excellent Good Poor Grand Total Yes No Grand Total TOTAL RESPONSES PERCENT EACH 16252 67 9 6193 25 9 1473 6 2 23918 100 0 20947 88 4 2762 11 6 23709 100 0 7 If you called our Customer Service Department how satisfied were you with our performance RATING TOTAL RESPONSES PERCENT EACH Very Satisfied 8763 50 0 Satisfied 6369 36 4 Dissatisfied 2383 13
15. oration The Cycla Matic was in need of repairs ie EZ and EHP was fA mee Bid contacted for parts and serv ice advice It is not uncommon e for EHP to EXE honor aout of Fae date warranty Pa so we said E yes Many Cycla Matics are still working today August September bulletin Page 10 so an effort has begun to locate spare parts and plan the first service call to determine what problems the Fallingwater Cycla Matic may have We ll update you in a future article Mark Newell NOVEMBER 2003 Photo courtesy of the Westem Pennsylvania Conserva i i i J E Photo courtesy of the Westem Pennsylvania Conservancy Consumer Survey Statistics In anuary 2003 Electrolux began organizing our work around Consumer Survey responses Consumers are randomly selected from those who have had a recent experience with one of our Independent Authorized Servicers Currently we are tracking a high response rate of consumer surveys The information we receive allows EHP to recognize those servicers who are providing stellar service to our consumer base On the other hand we can review those January 01 2003 to November 15 2003 who received poor ratings and identify ways to make improvements Also EHP can determine who may need additional technical training or which geographical areas may have specialneeds These surveys ultimately provide a means for the consumer to speak and it is our responsi bility to
16. the pre wash and all rinses before the main wash cycle Changing of the spray arm begins in the main wash cycle and continues through the final rinses to the dry cycle The main wash cycle washing action starts as before with water entering the volute cover and the majority of the water exiting into the lower spray arm At this point the water pressure in the volute cover is holding the check ball tight into the opening on the right side of the sump As it comes time to change the spray from the bottom spray arm to the center spray arm the timer or control pauses the wash pump for a fraction of a second The water pressure holding the check ball into the hole is removed and this makes the check ball free to move Gravity now pulls the water that has collected in the delivery tube back into the sump As this water returns the check ball travels up the short ramp and away from the opening As quickly as the wash pump stopped it now restarts this time find ing the check ball away from the opening it was cov ering As the pressure returns water now is in front of the check ball this forces it up into the opening for the lower spray arm Water now exits the hole in the right side of the sump enters into the delivery tube travels to the top of the tub thus re entering the tub and finally sprays into a funnel mounted in the center of the upper rack The center spray arm is mounted to the under side of the upper rack water under press
17. ure enters from the top into the center arm the arm begins to turn The changing of the spray from bottom to cen ter will continue through the remainder of the cycle about every 90 seconds To check the wash system and see the changing of the arms can be done in two ways manually or by setting the timer and allowing it to continued on page 11 NOVEMBER 2003 SERVICE BULLETIN PAGE 3 4 Electrolux SERVICE SOLUTIONS Range Products Chattering Oven Light Relay Models PLES389ACA PLES389ACB PLES389ACC PLES389ACD PLES389CCA PLES389CCB PLES389CCC PLES389DCA PLES389DCB PLCS389ACA PLCS389ACB X PLCS389ACC PLCS389ACD PLCS389CCA PLCS389CCB PLCS389CCC PLCS389DCA X PLCS389DCB GLES388ASA GLES388ASB GLES388ASC GLES388ASD GLES388ASE GLES388CSA GLES388CSB GLES388DBA GLES388DQA GLES388DSA GLED388ASA GLED388ASB GLED388ASC GLED388ASD GLED388CSA GLED388CSB GLED388DBA GLED388DQA GLED388DS54A Problem The interior oven light flickers and or the electronic oven control EOC oven light relay chatters when opening or closing the oven door This ONLY applies to products that have an ON OFF oven light key pad incorporated into the EOC Solution Replace original light switch 318089911 or 318089914 All inventory of these switches have been inspected and corrected Parts Ordered from Division 22 Source 790 PN 318089914 Select Non Self Cleaning Gas Range Models Burner Grates slide out
18. wide network of inde pendent servicers 3 Electrolux EDITORIAL STAFF Publisher Mark Newell mark newell electrolux com 706 651 7116 Editor J ohn Bryson martin bryson electrolux com 706 651 7111 ext 7531 Graphic Designer Robert Woldring robert woldring electrolux com 706 651 7111 ext 7330 PAGE 2 Inside Frigidaire s Precision Wash System ven though our new quiet water efficient dishwasher system was introduced in 1996 consumers are still calling expressing concem that the spray arms are not circulating properly This misconception has in tum prompted EHP engineer Bob Kenworthy to explain the technology behind Frigidaire s Precision Wash System The Precision Wash System used in all of our duel spray arm dishwashers stands out as very quiet while in operation for a household product The nor mal sound associated with spraying water in a dish washer has been reduced by using alternating spray arms through out an entire wash cycle This alternating wash system also reduces the amount of water needed to clean dishes to only 1 2 gallons of water in the wash and rinse phases of a complete cycle Although this wash system has been around since 1996 it is very new to a large number of service technicians now serv icing our products For that reason it maybe helpful to explain how The Precision Wash system works along with how to check its operation When servicing the Precision Wash system t
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