Home

Hardware Owner`s Manual

1. 110 Integrated Storage ControllerCard 111 Removing the Integrated Storage ControllerCard 004 112 Installing the Integrated Storage ControllerCard 00 112 RAID Battery 00 8 116 Removing a RAID Battery 116 Installing a RAID Battery 117 Cable Routing 00 4 118 Removing the Cable Retention Bracket 118 Installing the Cable Retention Bracket 119 Expansion Cards and Expansion Card Risers 119 Expansion Card Installation Guidelines 119 Installing an ExpansionCard 120 Removing anExpansionCard 122 Removing Expansion Card Riser1 123 Replacing Expansion Card Riser1 124 Removing Expansion Card Riser2 125 Replacing Expansion Card Riser2 126 Removing Expansion Card Riser 2 From the Expansion Card Bracket 127 Replacing the Riser 2 Board on the Expansion Card Bracket 128 System Memory 0 4 129 General Memory Module Installation Guidelines 0 008 129 Mode Specific Guidelines 131 Installing Memory Modules 134 Contents Removing Memory Modules PFOGOSSONS 0 085 sear FES ele ek a ee RemovingaProcessor Installing a Processor System Battery 004 Replacing the System Battery Control Panel Assemb
2. 168 Troubleshooting the Processor s 170 5 Running the System Diagnostics 173 Using Dell PowerEdge Diagnostics 173 System Diagnostics Features 173 When to Use the System Diagnostics 174 Running the System Diagnostics 174 Contents System Diagnostics Testing Options 174 Using the Custom Test Options 175 Selecting Devices for Testing 175 Selecting Diagnostics Options 175 Viewing Information and Results 176 6 Jumpers and Connectors 177 System Board Jumpers 177 System Board Connectors 180 SAS Backplane Board Connectors 182 Expansion Card Riser Board Components and PCle Buses s 272 2 23 i 6 Ges S Set 185 Disabling a Forgotten Password 187 7 Getting Helps 2 24 2560 0e4 Gh 2288 we 189 Contacting Dell 189 Glossary sisien i ow raal IEE E 191 WOKE TEREE E E ETEN 201 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt lt F10 gt lt Fl11 gt lt F12 gt lt Ctrl gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager
3. Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing e Use another connector on the switch or hub If you are using a NIC card instead of an embedded NIC see the documentation for the NIC card Troubleshooting Your System 155 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician You 156 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team D
4. Keyboard Numlock Report Keyboard Errors Report FPI F2 Prompt on Error nsec cc E Enabled Up Down Arrow to select SPACE to change ESC to exit Fil Help K NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen Processor Settings Displays information related to processors speed cache size and so on See Processor Settings Screen Using the System Setup Program and UEFI Boot Manager 57 Option Description SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock On default Report Keyboard Errors Report default 58 Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen Displays a screen to enable or disable integrated device controllers and ports and to specify relat
5. 10 11 12 NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen or LCD panel Go to step 14 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Settings Screen Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines Reseat the memory modules
6. Alert Continuing system boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies Alert Redundant Memory Mirroring was Check the memory modules memory disabled enabled in the system setup for failure See Memory program but the current Troubleshooting System configuration configuration does not Memory Reset the memory does not support support redundant memory setting if appropriate See redundant A memory module may be Using the System Setup memory faulty Program and UEFI Boot Manager Alert System An error caused the system Check other system fatal error during previous boot to reboot messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing mode Reboot to take the system out of manufacturing mode About Your System
7. Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password Jumpers and Connectors 177 Figure 6 1 System Board Jumpers PWRD_EN Jumper Setting Description PWRD_EN oc Pins 2 and 4 The password feature is enabled default Poo Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle O NVRAM_CLR Pins 3 and 5 The configuration setting
8. zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations SSD Solid State Drives striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again Glossary 197 TB Terabyte s 1024 gigabytes or 1 099 511 627 776 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 000 bytes TCP IP Transmission Control Protocol Internet Protocol termination Some devi
9. Code Text Cause Corrective Actions E1000 Failsafe Check the system event log Remove AC power to the voltage for critical failure events system for 10 seconds and error restart the system contact If the problem persists SUpport see Getting Help E1114 Ambient Temp Ambient temperature hasa See Troubleshooting exceeds reached a point outside of System Cooling allowed the allowed range Problems range E1116 Memory Memory has exceeded Remove AC power to the disabled allowable temperature and system for 10 seconds and temp above has been disabled to restart the system range Power prevent damage to the See Troubleshooting cycle AC components System Cooling Problems If the problem persists see Getting Help E1210 Motherboard CMOS battery is missing or See Troubleshooting the battery the voltage is outside of the System Battery failure allowable range Check battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable to connector See Installing battery recharge due to thermal a RAID Battery and failure issues Troubleshooting System Check Cooling Problems battery E1216 3 3V 3 3V voltage regulator has Remove and reseat the Regulator failed PCle expansion cards If failure the problem persists see Reseat PCIe Troubleshooting cards Expansion Cards 24 About Your System Table 1 1 LCD Status Messages continued Code Text Cause C
10. Open the system See Opening the System For a SATA tape backup unit disconnect the power and signal cables from the back of the unit Squeeze the blue release tabs at the back of the mounting tray and push the tray out of the system See Figure 3 19 Using a Phillips screwdriver remove the slide rails or the tray from the tape backup unit For a SCSI tape backup unit disconnect the power and signal cables from the back of the unit Install the slide rails or the tray to the flex bay blank If replacing the tape backup unit follow the procedure in Installing the Tape Backup Unit Installing System Components 8 Insert the assembled blank tray into the flex bay and slide the unit in until the locking mechanism engages 9 Close the system See Closing the System 10 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 19 Removing and Installing the Tape Backup Unit 4 1 tape backup unit 2 interface power cable 3 power cable for optical drive 4 mounting tray release tab 2 Integrated Storage Controller Card Your system includes a dedicated expansion card slot on riser for an integrated storage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller inc
11. Options are All Ports On Only Back Ports On and All Ports Off Enables or disables the internal USB port Enables or disables the internal SD card port Enables or disables the OS interface of the four embedded NICs The NICs may also be accessed through the system s management controller Enables or disables the embedded NICs Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system to boot from the network Displays the MAC address for the NIC Displays the features of the NIC hardware key if installed NOTE Some NIC features may require the installation of an additional driver Using the System Setup Program and UEFI Boot Manager Option Description OS Watchdog Timer Disabled default I OAT DMA Engine Disabled default Embedded Video Controller Enabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Enables or disables the I O Acceleration Technology feature Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in vid
12. Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 151 152 Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e If you boot the system in BIOS boot mode after installing an operating system in UEFI boot mode the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory For all other startup issues note the LCD
13. troubleshooting 167 support contacting Dell 189 system board connectors 180 installing 150 jumpers 177 removing 148 system cooling troubleshooting 159 system features accessing 11 system messages 37 system password 70 system setup program boot settings 61 embedded server management options 64 integrated devices options 62 keystroke to enter 56 main screen 57 memory settings 59 PCI IRQ assignments 63 power management options 65 processor settings 60 SATA settings 60 serial communications options 63 system security options 66 system startup failure 153 T tape backup unit installing 107 removing 110 troubleshooting 165 TPM security 66 troubleshooting cooling fans 160 damaged system 157 external connections 153 hard drive 166 internal USB memory key 163 keyboard 154 memory 160 NIC 155 optical drive 164 PCle expansion cards 168 power supplies 158 processor s 170 SD card 162 storage controller 167 system battery 158 system cooling 159 system startup failure 153 tape backup unit 165 video 154 wet system 156 U UEFI Boot Manager entering 68 main screen 69 System Utilities screen 69 UEFI Boot Settings screen 69 UEFI boot mode 55 upgrades processor 137 USB back panel connectors 20 front panel connectors 12 USB cable internal installing 93 removing 93 USB memory key See internal USB memory key V VFlash
14. 39 Table 1 2 System Messages continued Message Causes Corrective Actions BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help Caution NVRAM_CLR jumper is installed on system board CPU set to minimum frequency NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared The processor speed may be intentionally set lower for power conservation Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with processors different logical detected halted CPUs with different power rating detected System halted 40 System Mismatched processors have been installed in the system About Your System Ensure that all processors have the same cache size number of cores and logical processors and power rating Ensu
15. Controller system for 10 seconds and error Power restart the system Cycle AG If the problem persists see Getting Help E201C SMI System management Remove AC power to the initializatio interrupt SMI system for 10 seconds and n failure Power cycle AC initialization failure restart the system If the problem persists see Getting Help E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory check DIMMS If the problem persists see Getting Help E2020 CPU Processor configuration Check screen for specific configuration failure error messages See failure Troubleshooting the Check screen Processor s message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configur Troubleshooting System ation Review Memory User Guide 34 About Your System Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message E2023 BIOS unable The system BIOS could not See Troubleshooting to mirror enable memory mirroring System Memory memor
16. Enters System Services which opens the Unified Server Configurator from which you can access utilities such as system diagnostics See the Unified Server Configurator user documentation for more information NOTE Some Unified Server Configurator processing such as software updates can cause virtual devices to be created that at times may appear as USB devices attached to your system These connections are both secure and temporary and can be disregarded Enters the BIOS Boot Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager Enters PXE boot if enabled Enters the iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system See the iDRAC user documentation for more information Enters the SAS Configuration Utility For more information see the documentation for your SAS controller Enters the PERC configuration utility For more information see the documentation for your PERC card Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your embedded NIC About Your System 11 Front Panel Features and Indicators 2 5 Inch Chassis 10 4 5 Front Panel Features and Indicators Figure 1 1 LULULLLLLLLEG CE CLLEGE te ou SCORE d Be Bas Bae bs iboe Mhs d Bu B GOCECEECECEEEEEE GEREEAEEEBERGH K
17. Removing an Expansion Card 5 Install the iDRAC6 Enterprise card a Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 10 b Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board See Figure 6 2 for the location of the connector c Press the card down until it is fully seated See Figure 3 10 When the front of the card is fully seated the plastic standoffs snap over the edge of the card 94 Installing System Components 6 Reinstall all expansion cards in expansion card riser 1 See Installing an Expansion Card 7 Close the system See Closing the System 8 Reconnect the system and peripherals to their power sources and turn them on Figure 3 10 Removing and Installing the iDRAC6 Enterprise Card FZ 6 5 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 RJ 45 Ethernet port underneath card 5 retention standoff posts 2 6 iDRACE6 Enterprise card connector Removing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with
18. See Figure 6 2 Insert the NIC hardware key into the connector onto the board See Figure 3 11 Installing System Components 97 Figure 3 11 Removing or Installing a NIC Hardware Key XL 1 e AS 1 NIC hardware key 2 ISCSI_KEY connector 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Cooling Shroud The system provides a cooling shroud that directs airflow from the cooling fans over the system processor s and memory module s A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow the memory modules to cool before handling them 98 Installing System Components A CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Removing the Cooling Shroud 1 Turn off the system including any attached peripherals and disconnect the system from the electri
19. XX XX 8 16 XXXXX 12 24 4 GB vacant X X 8 all 16 all XX XX 16 32 X X X X X 24 48 8 GB vacant X X 16 all 32 all XX XX 32 64 X X X X X 48 96 Mirroring 2 GB vacant X X 4 2 8 4 XX XX 8 4 16 8 XXXXX 12 6 24 12 4 GB vacant X X 8 4 16 8 XX XX 16 8 32 16 XXXXX 24 12 48 24 8 GB vacant X X 16 8 32 16 XX XX 32 16 64 32 X X X X X 48 24 96 48 1 When available 2 Requires x4 or x8 based memory modules Installing System Components 133 Table 3 3 Sample UDIMM Memory Configurations Per Processor Memory Sockets Single Processor Dual Processor Memory 2 3 Physical Available Physical Available Memory Module Mod Si 4 5 6 Memory Memory Memory Memory nor 7 8 9 GB GB GB GB Optimizer 1 GB X l all 2 all X X 2 4 X X X 3 6 XX XX 4 8 XX XX XX 6 12 2 GB X 2 all 4 all X X 4 8 X X X 6 12 XX XX 8 16 XX XX XX 12 24 Advanced 1 GB vacant X X 2 all 4 all ECC XX XX 4 8 2 GB _ vacant X X 4 all 8 all X X X X 8 16 Mirroring 1 GB_ vacant X X 2 l 4 2 XX XX 4 2 8 4 2 GB vacant X X 4 2 8 4 XX XX 8 4 16 8 1 Requires x4 or x8 based memory modules Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not au
20. inch hard drive slots 14 About Your System LCD Panel Features The system s LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages for information on specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 1 3 LCD Panel Features lt gt Item Buttons Description l Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the Cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle 4 System ID Turns the system ID mode on and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS Progress mode About Your System 15 Home Screen The Home screen displays user configurable information about the system This screen
21. lt Enter gt twice in the system password menu Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password Z NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field 72 Using the System Setup Program and UEFI Boot Manager The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions
22. modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters Running the System Diagnostics 173 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s i
23. removing 100 replacing 101 fan brackets removing 102 replacing 103 front panel features 12 G guidelines expansion card installation 119 memory installation 129 H hard drive drive carrier 84 installing 83 mixed configurations 8 1 removing 82 troubleshooting 166 heat sink 138 hot swap cooling fans 100 hard drives 80 power supplies 86 l iDRAC Configuration Utility 73 iDRAC6 Enterprise card installing 94 removing 95 indicators back panel 19 front panel 12 NIC 22 power 12 21 information tag removing 78 replacing 78 installing cable retention bracket 119 control panel board 145 control panel display module 143 cooling shroud 100 expansion card riser 1 124 hard drive blank 82 hard drives 83 iDRAC6 Enterprise card 94 internal SD flash card 90 internal SD module 88 internal USB cable 93 internal USB memory key 91 memory modules 134 optical drive 104 PCle expansion cards 120 power supply blank 88 processor 140 RAID battery 116 117 riser 2 into expansion card bracket 128 SAS backplane board 147 SD card 90 storage controller 112 tape backup unit 107 VFlash SD card 96 Integrated Dell Remote Access Controller See iDRAC6 Enterprise card integrated storage controller See storage controller internal SD flash card installing 90 internal SD module installing 88 removing 90 internal USB cable installing 93 removing 93 internal
24. see Getting Help Troubleshooting an Internal USB Memory Key VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated Devices Screen 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Locate the internal USB key and reseat it See Internal USB Memory Key 5 Close the system See Closing the System Troubleshooting Your System 163 10 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see Getting Help Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 10 164 should only perform troubl
25. to recognize the power supply and to determine if it is working properly The status indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply with the same type of power supply If the problem persists see Getting Help Troubleshooting System Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank power supply blank in single power supply configurations or front or back filler panel is removed FAN5 blank or heat sink blank is removed in single processor configurations The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines Troubleshooting Your System 159 Ambient temperature is too high See your Getting Started Guide for the system s operating temperature requirements External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan Tro
26. Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations Using the System Setup Program and UEFI Boot Manager 59 Processor Settings Screen Option Description 64 bit Specifies if the processor s support 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical Processor Enabled default Virtualization Technology Disabled default Execute Disable On processors that support Simultaneous Multi Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Enables or disables Execute Disable Memory Protection Enabled default Technology Number of Cores per If set to All the maximum number of cores in each Processor processor is enabled All default Turbo Mode If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode C States When set to Enabled the processor s can operate in all Enabled default available power states Processor X ID Displays the family model Level 2 cache size Level 3
27. Enabled default Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program VAN CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Memory Operating Mode Node Interleaving Disabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If
28. If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password Z NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server The iDRAC Configuration Utility enables you to e Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs e Enable or disable PMI over LAN Using the System Setup Program and UEFI Boot Manager 73 e Enable a LAN Platform Event Trap PET destination e Attach or detach the Virtual Media devices e Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additiona
29. LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again 8 system status indicator Provides a power on indicator for the back of the system 9 system status indicator Connector for attaching a system connector indicator extension cable that is used on a cable management arm 10 Ethernet connectors Integrated 10 100 1000 NIC connectors 4 DT 11 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 12 video connector IOI Connects a VGA display to the system 13 serial connector Connects a serial device to the system IOIOI 14 iDRAC6 Enterprise Dedicated management port for the port optional optional iDRAC6 Enterprise card 15 VFlash media slot Connects an external SD memory card optional for the optional iDRAC6 Enterprise card 20 About Your System Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational Redundant power supplies have an indicator that shows whether power is present or whether a power fault has occurred Not lit AC power is not connected Green In standby mode indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alter
30. Remove all hard drives See Removing a Hot Swap Hard Drive b Disconnect the power and interface cables from the SAS backplane See Figure 3 35 c Pull the blue latch toward the front of the system and slide the backplane upward d When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks e Lift the board out of the system being careful to avoid damaging components on the face of the board f Place the SAS backplane face down on a work surface Disconnect all cables from the system board Remove the system board assembly a Pull up the spring loaded blue retention pin located in the center of the system board and then slide the system board assembly toward the front end of the chassis WARNING Do not lift the system board by the memory modules latches processor heatsink or any component on the system board b Grasp the system board assembly by the edges of the system board tray and lift the assembly from the chassis See Figure 3 36 Installing System Components 149 Figure 3 36 System Board Removal 1 system board tray riser release pin 2 system board Installing the System Board 150 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket Remove the labels from the placard and affix them to the information tag on the front of the system See Figure 1 1 Transfer the
31. See Figure 3 20 Installing the Integrated Storage Controller Card 1 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide 2 Bend outward on the blue card edge guide lower the card onto the blue card edge guide and release the guide See Figure 3 20 112 Installing System Components Figure 3 20 Installing a Storage Controller Card 1 dedicated storage controller card 2 riser1 connector 3 integrated storage controller card 4 RAID battery connector PERC only 5 SAS_1 connector 6 connector locking tabs 7 SAS_0 connector 8 card edge guides 2 3 Slide the storage controller s card edge connector into the card slot on the riser until the card is fully seated See Figure 3 20 4 Connect the SAS_0 cable to the storage controller s SAS_0 connector and connect the SAS_1 cable to the controller s SAS_1 connector K NOTE Be sure to connect the cable according to the connector labels on the cable The cables are not operational if reversed 5 Fora battery cached PERC controller install the RAID battery See Installing a RAID Battery Installing System Components 113 Figure 3 21 114 6 If not already done route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket See Cable Routing and Figure 3 21 through Figure 3 23 Connect the SAS A cable to
32. USB memory key 91 troubleshooting 163 Index 203 J jumpers system board 177 K keyboard troubleshooting 154 L LAN on motherboard LOM See NICs LCD panel features 15 menus 16 memory troubleshooting 160 Memory Mirroring memory mode 131 memory mode Advanced ECC 131 Memory Mirroring 131 Optimizer 131 memory modules DIMMs configuring 129 installing 134 RDIMM configurations 132 removing 136 UDIMM configurations 120 134 204 Index messages error messages 56 status LCD 23 system 37 warning 53 microprocessor See processor N NIC hardware key 97 NICs connectors 20 hardware key 97 indicators 22 troubleshooting 155 0 optical drive installing 104 removing 104 troubleshooting 164 Optimizer memory mode 131 P password disabling 187 setup 72 system 70 PCIe expansion cards installing 120 removing 122 riser boards 185 troubleshooting 168 POST accessing system features 11 power indicators 12 21 power supplies indicators 21 removing 86 replacing 87 troubleshooting 158 power supply blank 88 processor installing 140 removing 137 troubleshooting 170 upgrades 137 PSU See power supply RAID battery installing 117 removing 116 removing cable retention bracket 118 control panel board 144 control panel display module 143 cooling fan 100 cooling shroud 99 expansion card riser 1 123 expansion card
33. back drive 1 connector drive 0 connector drive 3 connector drive 2 connector drive 4 connector SAS A connector drive 5 connector backplane power BP_PWR SAS B connector on ow o o A N 184 Jumpers and Connectors Expansion Card Riser Board Components and PCle Buses Figure 6 6 PCle Expansion Card Riser 1 Components 1 slot 1 PCle x4 link full height 30 99 2 slot 2PCle x4 link low profile 24 13 cm 12 2 in length cm 9 5 in length 3 storage controller socket 4 card edge connector 5 release button Jumpers and Connectors 185 Figure 6 7 Standard PCle Expansion Card Riser 2 Components 1 chassis intrusion switch 3 slot 3 PCle x8 link full height 24 13 cm 9 5 in length 5 pin collars 2 186 Jumpers and Connectors screw slot 4 PCle x8 link full height 24 13 cm 9 5 in length card edge connector Figure 6 8 Optional PCle x16 Expansion Card Riser 2 Components oD 1 chassis intrusion switch 2 plunger 3 slot 3 PCle x16 link full height 24 13 4 pin collars 2 cm 9 5 in length 5 card edge connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager The password jumper enables these password features or disables them and clears any password s currently i
34. bits Glossary 193 KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard Also referred to as embedded NIC LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Each network device s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific loca
35. by qualified support personnel or by the operating system s documentation Connects USB devices to the system The ports are USB 2 0 complaint Connects a monitor to the system About Your System 13 Item Indicator Button or Connector Icon Description 10 1 LCD menu buttons LCD panel System identification button Optical drive optional Hard drives Flex bay Allows you to navigate the control panel LCD menu Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again One optional slim line SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Up to eight 2 5 inch hot swappable Up to four 3 5 inch hot swappable with flex bay Up to six 3 5 inch hot swappable without flex bay Supports one half height tape backup unit not present on chassis with six 3 5
36. cache size and number of cores of each processor SATA Settings Screen Option Description Embedded SATA ATA Mode enables the integrated SATA controller Off ATA Mode default disables the controller Port A Auto enables BIOS support for the device attached to Auto default SATA port A Off disables BIOS support for the device 60 Using the System Setup Program and UEFI Boot Manager Option Description Port B Off default Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device Boot Settings Screen Option Description Boot Mode A CAUTION Switching the boot mode could prevent BIOS default the system from booting if the operating system was Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do
37. instructs the user to check the SEL for details on the events I1912 SEL full The SEL is full of events Check the SEL for more Review amp and is unable to log any information and then clear log more clear the SEL W1228 RAID Warns predictively that the Allow RAID battery to Controller RAID battery has less than charge to greater than 24 battery 24 hours of charge left hours of sustained charge eabeeety If problem persists zahr replace the RAID battery See Installing a RAID Battery W1627 Power The system configuration Turn off power to the required gt requires more power than system reduce the PSU wattage what the power supply can hardware configuration or Check PSU and provide install higher wattage config power supplies and then restart the system W1628 Performance The system configuration Turn off power to the degraded requires more power than system reduce the Check PSU and what the power supply can hardware configuration or system provide but it can boot if install higher wattage configur throttled power supplies and then ation restart the system NOTE For the full name of an abbreviation or acronym used in this table see Glossary 36 About Your System System Messages System messages appear on the screen to notify you of a possible problem with the system Z NOTE If you receive a system message not listed in the table check the documentation for the application that is running when
38. is displayed during normal system operation when there are no status messages or errors present When the system is in standby the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Setup Menu K NOTE When selecting an option in the Setup menu you are asked to confirm the option before you can continue Option Description DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL log This can be useful when trying to match an LCD message with a SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the optio
39. latest version on corrupted support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in protected mode modules or faulty keyboard mouse controller chip See Troubleshooting System Memory If the problem persists see Getting Help Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Unsupported memory configuration DIMM mismatch across slots detected KX Xy wee 50 Invalid memory configuration Memory modules are mismatched in the specified slots About Your System Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Table 1 2 System Messages continued Message Causes Corrective Actions Unused memory The memory configuration is detected DIMM s not optimal for mirroring or installed in the Advanced ECC Memory following slot Mode Module
40. online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Ensure that each processor and heat sink are properly installed See Installing a Processor Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If your system only has one processor and a problem is still indicated see Getting Help For systems with multiple processors turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Remove processor 2 See Removing a Processor Replace the cooling shroud See Installing the Cooling Shroud Clos
41. only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If the problem is not resolved by replacing the battery see Getting Help Troubleshooting Power Supplies A CAUTION At least one power supply must be installed for the system to operate 158 Operating the system with only one power supply installed for extended periods of time without a power supply blank installed in the PS2 power supply bay can cause the system to overheat Identify the faulty power supply by the power supply s status indicator See Power Indicator Codes l Troubleshooting Your System A CAUTION If troubleshooting a power supply mismatch error replace on ythe 3 power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system Reseat the power supply by removing and reinstalling it See Removing a Power Supply and Replacing a Power Supply Z NOTE After installing a power supply allow several seconds for the system
42. oo A N SAS backplane board release tab Installing a SAS Backplane 1 Install the SAS backplane a Lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 35 Installing System Components 147 oa FF Ww N c Slide the backplane downward until the blue retention latch locks into place Connect the SAS data and power cables to the SAS backplane Install the hard drives in their original locations Close the system See Closing the System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician You 148 oa Aa W N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If your system uses the Trusted Platform Module TPM with an encryption program you must supply the recovery key for your data before you can access the encrypted data on
43. processors and heat sinks to the new system board See Removing a Processor Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules and Installing Memory Modules Install the new system board a Angle the system board as you lower it into the chassis and set the board flat inside the chassis b Maneuver the system board so that all of the retention hooks on the chassis are inserted into the retention slots on the system board Installing System Components 10 11 12 13 14 15 16 17 c Push the system board toward the back of the chassis until the blue retention pin locks into place If applicable transfer the NIC hardware key Replace the riser boards See Replacing Expansion Card Riser 1 and Replacing Expansion Card Riser 2 Reinstall the integrated storage controller card See Installing the Integrated Storage Controller Card If applicable reconnect the RAID battery cable to the storage controller card Reconnect all power and interface cables see Figure 6 2 for the locations of the connectors on the system board If removed reinstall the SAS backplane and all hard drives See System Board Install all expansion cards See Installing an Expansion Card If applicable transfer the iDRAC6 Enterprise card to the new system board See Installing an iDRAC6 Enterprise Card Replace the fan bracket See Replacing the Fan Bracket
44. release the drive See Figure 3 5 Slide the hard drive out until it is free of the drive bay CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank If applicable install the bezel See Installing the Front Bezel Installing a Hot Swap Hard Drive A A CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system If present remove the front bezel See Removing the Front Bezel If a drive blank is present in the bay remove it See Removing a Hard Drive Blank Installing System Components 83 Figure 3 5 Installing a Hot Swap Hard Drive 1 release button 2 hard drive carrier handle 3 Install the hot swap hard drive a Press the button on the front of the drive carrier and open the handle b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 If applicable install the bezel See Installing the Front Bezel R
45. riser 2 125 fan brackets 102 hard drive blank 81 hard drive from a drive carrier 84 hard drives 82 iDRAC6 Enterprise card 95 information tag 78 integrated storage controller 112 internal SD flash card 90 internal SD module 90 internal USB cable 93 memory modules 136 optical drive 104 PCle expansion cards 122 power supply 86 power supply blank 88 processor 137 RAID battery 116 riser 2 from bracket 127 SAS backplane board 146 SD card 91 system board 148 tape backup unit 110 replacing cooling fan 101 expansion card riser 1 124 expansion card riser 2 126 fan brackets 103 information tag 78 power supply 87 system battery 141 S safety 153 SAS backplane board Index 205 2 5 inch hard drives 182 35 inch hard drives 4 slots 183 3 5 inch hard drives 6 slots 184 connectors 182 installing 147 removing 146 SAS controller See storage controller SD card installing 90 removing 91 troubleshooting 162 SD card VFlash installing 96 securing your system 66 71 serial connector 20 service only procedures control panel assembly 143 SAS backplane 146 system board 148 setup password 72 SSD hard drives 80 startup accessing system features 11 storage controller cabling for 2 5 in HDD chassis 114 cabling for four 3 5 in HDD chassis 115 cabling for six 3 5 in HDD chassis 116 installing 112 removing 112 206 Index
46. the SAS A connector on the backplane and if applicable connect the SAS B cable to the SAS B connector on the backplane Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Storage Controller Card Cabling 2 5 in Hard Drive Chassis tr an oo w O o a r aa FD fel a n g im ig 2 tO dt O od H o i RAID battery PERC only SAS A connector on backplane integrated storage controller card SAS_1 connector Installing System Components o oo A N BE 5 6 SAS B connector on backplane cable retention bracket SAS_0 connector RAID battery connector PERC only Figure 3 22 Storage Controller Card Cabling Six 3 5 in Hard Drive Chassis ow RAID battery PERC only SAS A connector on backplane integrated storage controller card SAS_1 connector
47. the fan bracket See Removing the Fan Bracket Locate the battery socket See System Board Connectors CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Installing System Components 141 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Press the battery toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector Figure 3 33 Replacing the System Battery 10 142 1 positive side of battery connector 2 system battery negative side of battery connector Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place Replace the fan bracket See Replacing the Fan Bracket Close the system See Closing the System Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program Installing System Components 11 12 Enter the correct time and date in the System Setup prog
48. your hard drives See the documentation for your encryption software for more information NOTE After replacing the system board you are required to update the Unified Server Configurator repository to the latest software to restore full functionality See the Unified Server Configurator user documentation for more information Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the power supply ies See Removing a Power Supply Remove the cooling shroud See Removing the Cooling Shroud Remove all expansion cards and the integrated storage controller card See Removing an Expansion Card and Removing the Integrated Storage Controller Card If installed remove the NIC hardware key from the system board See NIC Hardware Key Installing System Components 7 A A 10 11 Remove the two riser boards See Removing Expansion Card Riser 1 and Removing Expansion Card Riser 2 Remove the fan bracket See Removing the Fan Bracket Six 3 5 inch hard drive chassis only Remove the SAS backplane See Removing the SAS Backplane CAUTION To prevent damage to the drives and backplane you must remove the SAS drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations a
49. your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot Using the System Setup Program and UEFI Boot Manager 71 If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be shut down manually with the power button Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered Z NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Changing an Existing System Password 1 Enter the System Setup program by pressing lt F2 gt during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing lt Ctrl gt lt Enter gt or you can enter the System Setup program and press
50. 1 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Ensure that the following components are properly installed e Expansion cards and both expansion card risers e Power supplies e Fans and cooling shroud e Processors and heat sinks Troubleshooting Your System 157 e Memory modules e Hard drive carriers Ensure that all cables are properly connected Close the system See Closing the System Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery CAUTION Many repairs may
51. 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E1A14 SAS cable A SAS cable Ais missing or Reseat the cable If the failure bad problem persists replace Check cable CMEC ECR If the problem persists see Getting Help E1A15 SAS cable B SAS cable Bis missing or _ Reseat the cable If the failure bad problem persists replace Check cable a ON If the problem persists see Getting Help E1A1D Control panel USB cable tothe control Reseat the cable If the USB cable not panel is missing or bad problem persists replace detected cable Cheek capte If the problem persists see Getting Help E2010 Memory not No memory was detected in Install memory or reseat detected the system the memory modules See Inspect Installing Memory DIMMs Modules or Troubleshooting System Memory E2011 Memory Memory detected but is See Troubleshooting configuration not configurable Error System Memory failure detected during memory Check DIMMs configuration E2012 Memory Memory configured but is See Troubleshooting configured unusable System Memory but unusable Check DIMMs E2013 BIOS unable The system BIOS failed to See Troubleshooting to shadow copy its flash image into System Memory memory Check memory DIMMs 32 About Your System Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E2014 CMOS RAM CMOS failure CMOS Remove AC power to the failure
52. 2 0005 16 Setup Menu 0 16 View Menu noana aaa 17 Hard Drive Indicator Patterns for RAID 18 Back Panel Features and Indicators 19 Power Indicator Codes 21 NIC IndicatorCodes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 0 37 Warning Messages 53 Diagnostics Messages 53 Alert Messages 004 53 Other Information YouMayNeed 54 Contents 2 Using the System Setup Program and UEFI Boot Manager 55 Choosing the System BootMode 55 Entering the System Setup Program 56 Responding to Error Messages 56 Using the System Setup Program Navigation Keys 2 4 56 System Setup Options 57 MainScreen 005 57 Memory Settings Screen 59 Processor Settings Screen 60 SATA Settings Screen 60 Boot Settings Screen 61 Integrated Devices Screen 62 PCI IRQ Assignments Screen 63 Serial Communication Screen 63 Embedded Server Management Screen 64 Power Management Screen 65 System Security Sereen 66 ExiUScree n x nx a2 aa eh ak ew Say OA A 67 Entering the UEFI Boot Manager 68 Using th
53. 88 boot mode 55 c cable retention bracket installing 119 removing 118 cable routing 118 cabling cable routing 118 optical drive 103 storage controller 2 5 in HDD chassis 114 storage controller four 3 5 in HDD chassis 115 storage controller six 3 5 in HDD chassis 116 connectors expansion card riser 1 185 expansion card riser 2 186 187 NIC 20 SAS backplane board 182 serial 20 system board 180 USB 12 video 12 contacting Dell 189 control panel assembly features 12 LCD panel features 15 control panel board installing 145 removing 144 control panel display module installing 143 removing 143 cooling fan removing 100 replacing 101 Index 201 troubleshooting 160 cooling shroud installing cooling shroud 100 removing 99 cover closing 79 opening 79 damaged systems troubleshooting 157 Dell contacting 189 diagnostics testing options 174 using Dell PowerEdge Diagnostics 173 DIMMs See memory modules DIMMs drive blank installing 82 removing 81 drive carrier hard drive 84 DVD drive See optical drive E error messages 56 expansion cards 202 Index See PCle expansion cards expansion card riser connectors 185 installing 124 removing 123 expansion card riser 2 connectors 186 187 installing 126 installing into expansion card bracket 128 removing 125 removing from expansion card bracket 127 F fan
54. About Your System Supplies 27 Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E1620 Power Supply Specified power supply s Check the AC power W AC AC input is outside of the source for the specified power error allowable range power supply If the Check PSU problem persists see cables Troubleshooting Power Supplies E1624 Lost power The power supply See Troubleshooting supply subsystem is no longer Power Supplies redundancy redundant If the remaining Check PSU power supply fails the cables system will shut down E1626 Power Supply The power supplies in the Ensure that power Mismatch system are not the same supplies with matching PSU1 W wattage wattage are installed See PSU2 W the Technical Specifications outlined in your system s Getting Started Guide E1629 Power The system configuration Turn off power to the required gt requires more power than system reduce the PSU wattage the power supplies can hardware configuration or Check PSU and provide even with install higher wattage config throttling power supplies and then restart the system E1710 I O channel The system BIOS has Check the SEL for more check error reported an I O channel information and then Review amp check clear the SEL Remove clear SEL AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help 28 About Your
55. About Your System information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help 29 Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E1715 Fatal I O The system BIOS has Check the SEL for more Error Review amp clear SEL determined there has been a fatal error in the system information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1716 Chipset IERR The system BIOS has Check the SEL for more Bus Dev reported a chipset internal information and then Function error that resides in bus clear the SEL Remove Review amp device function AC power to the system clear SEL for 10 seconds and restart the system If the problem persists see Getting Help E1717 CPU The system BIOS has Check the SEL for more internal determined that the information and then error Review specified processor has had clear the SEL Remove amp clear SEL an internal error AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help 30 About Your System Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E171F PCIe fatal The system BIOS has Remove and reseat the error on Bus reported a PCIe fatal error PC
56. Dell PowerEdge R710 Systems Hardware Owner s Manual DOLL Notes Cautions and Warnings Z NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2008 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 Rev A03 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicators 12 LCD Panel Features 15 Home Screen
57. Fan Bracket Connect the USB cable to the connector on the control panel Route the cable through the cable routing guides on the inside of the chassis Connect the USB cable to the connector on the system board Replace the fan bracket See Replacing the Fan Bracket Installing System Components 93 8 Close the system See Closing the System 9 Reconnect the system and peripherals to their power sources and turn them on Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional The optional iDRAC6 Enterprise card provides a set of advanced features for managing the server remotely Installing an iDRAC6 Enterprise Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators for the port location 4 If installed remove all expansion cards from expansion card riser 1 See
58. L configure the same port address for console redirection and the serial device Failsafe Baud Rate Displays the failsafe baud rate used for console 115200 default redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type Sets the remote console terminal type either VT 100 VT220 default VT100 VT220 or ANSI Redirection After Boot Enables or disables BIOS console redirection when the Enabled default operating system is loaded Embedded Server Management Screen Option Description Front Panel LCD Options Options are User Defined String Model Number or None If the LCD Home screen is set to an option other than these three choices the option will be displayed as Advanced in the BIOS In this event the option cannot be changed in the BIOS unless it is changed back to User Defined String Model Number or None through another LCD configuration utility such as the iDRAC Configuration Utility or the LCD panel menu User Defined LCD String You can enter a name or other identifier for the system to be displayed on the LCD module screen 64 Using the System Setup Program and UEFI Boot Manager Power Management Screen Option Description Power Management CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Manag
59. Manager 3 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for a PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Troubleshooting Your System 167 10 11 12 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System Ensure that the controller card is firmly seated into the expansion card connector See Installing the Integrated Storage Controller Card If you have a battery cached PERC controller ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Verify that the cable connections between the SAS backplane and the integrated storage controller are correct See Installing the Integrated Storage Controlle
60. NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data parity stripe In RAID arrays the parity striped hard drive of a set of striped hard drives contains parity data that enable data recovery in the event that one of the other hard drives fails partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PCIe PCI Express An improved PCI expansion bus technology that uses one or multiple full duplex serial data lines to interface between the CPU and the expansion card and which greatly increases data bandwidth Glossary 195 PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by t
61. Opening the System Move the password jumper plug to the enabled position pins 2 and 4 9 Close the system See Closing the System 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password 188 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 Z NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 189 190 Getting Help Glossary A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configu
62. RAM not functioning system for 10 seconds and Power cycle properly restart the system AC If the problem persists P P see Getting Help E2015 DMA DMA controller failure Remove AC power to the Controller system for 10 seconds and failure restart the system Power eye 2S If the problem persists AG see Getting Help E2016 Interrupt Interrupt controller failure Remove AC power to the Controller system for 10 seconds and failure restart the system N cycle If the problem persists AC see Getting Help E2017 Timer refresh Timer refresh failure failure Power cycle AC Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2018 Programmable Programmable interval Timer error timer error Power cycle AC Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2019 Parity error Parity error Power cycle AC Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help About Your System 33 Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E201A SuperIo SIO failure Remove AC power to the failure system for 10 seconds and Power cycle AC restart the system If the problem persists see Getting Help E201B Keyboard Keyboard controller failure Remove AC power to the
63. Removing the Fan Bracket A CAUTION Many repairs may only be done by a certified service technician You 102 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Optional Remove the fans from the fan bracket See Removing a Cooling Fan Lift the release latches on each end of the fan bracket and lift the bracket out of the system See Figure 3 14 Installing System Components Figure 3 14 Removing and Installing the Processor Fan Bracket 1 fan bracket 2 release latch 3 fan connector on system board 4 mounting pin Replacing the Fan Bracket 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base See Figure 3 14 2 Insert the bracket and engage the release levers to lock it in place 3 If removed replace the fans in the fan bracket See Replacing a Cooling Fan 4 Close the system See Closing the System Optical Drive An optional slimline DVD ROM or DVD RW optical drive slides into the front panel and connects to the SATA control
64. S backplane or SATA drive subsystem cables are properly connected See Troubleshooting a USB Device Troubleshooting an Internal SD Card and Troubleshooting a Hard Drive NOTE For the full name of an abbreviation or acronym used in this table see Glossary Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a drive a message will warn you that you may lose all data on the drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no Z NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System 53 Other Information You May Need A WARNING See the safety and regulatory information that shipped with your 54 system Warranty informatio
65. SAS B connector on backplane cable retention bracket SAS_0 connector RAID battery connector PERC only o oo A N Installing System Components 115 Figure 3 23 Storage Controller Card Cabling Four 3 5 inch Hard Drive Chassis Oc or 1 RAID battery PERC only 2 SASA connector on backplane 3 cable retention bracket 4 integrated storage controller card 5 SAS_0 connector 6 RAID battery connector PERC only RAID Battery The information in this section applies only to systems with the optional PERC controller card Removing a RAID Battery 1 Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier 2 Disconnect the cable between the RAID battery and the storage controller card See Figure 3 24 116 Installing System Components Installing a RAID Battery 1 Connect the battery cable to the connector on the battery 2 Locate the battery bay on top of the hard drive bays See Figure 3 1 3 With the cable oriented toward the back angle the left side of the RAID battery into the left side of the battery bay See Figure 3 24 4 Rotate the right side of the battery down and press into the locked position 5 If
66. System Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E1711 PCI parity The system BIOS has Remove and reseat the error on Bus reported a PCI parity error PCle expansion cards If Device onacomponent that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards device function PCI parity The system BIOS has Remove and reseat the error on Slot reported a PCI parity error PCle expansion cards If Review amp ona component that the problem persists see clear SEL resides in the specified slot Troubleshooting Expansion Cards E1712 PCI system The system BIOS has Remove and reseat the error on Bus reported a PCI system error PCle expansion cards If Device ona component that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards device function PCI system The system BIOS has Reinstall the expansion error on Slot reported a PCI system error card riser See Expansion Review amp ona component that Cards and Expansion clear SEL resides in the specified slot Card Risers If the problem persists the riser card or system board is faulty See Getting Help E1714 Unknown The system BIOS has Check the SEL for more error Review amp clear SEL determined there has been an error in the system but is unable to determine its origin
67. USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen If your keyboard is not functioning you can also use remote access l Troubleshooting Your System 4 5 Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help Troubleshooting a Serial 1 0 Device 1 3 4 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help
68. acing a Power Supply 87 Removing the Power Supply Blank 88 Installing the Power Supply Blank 88 Contents Contents Internal SD Module 88 Installing the Internal SD Module 88 Removing the Internal SD Module 90 Internal SD FlashCard 90 Installing the Internal SD FlashCard 90 Removing the Internal SD Flash Card 91 Internal USB Memory Key 91 Internal USB Cable 93 Removing the Internal USB Cable 93 Installing the Internal USB Cable 93 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 94 Installing an iDRAC6 Enterprise Card 94 Removing aniDRAC6 Enterprise Card 95 VFlash Media Optional 96 NIC Hardware Key 97 Cooling Shroud 98 Removing the Cooling Shroud 99 Installing the Cooling Shroud 100 CoolingFans 004 100 Removing aCoolingFan 100 ReplacingaCoolingFan 101 Removing the Fan Bracket 102 Replacing the Fan Bracket 103 OpticalDrive 103 Removing the Optical Drive 104 Installing the OpticalDrive 104 Internal Tape Backup Unit 107 Installing the Tape Backup Unit 107 Removing the Tape Backup Unit
69. afety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud the system has been powered down Allow the heat sink and processor to cool 3 4 A WARNING The heat sink and processor are hot to the touch for some time after before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Release one of the heat sink release levers See Figure 3 31 Installing System Components 137 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Release the other heat sink release lever 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 31 Installing and Removing the Heat Sink 1 heat sink 2 release lever 2 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor soc
70. al device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity iDRAC iDRAC6 Integrated Dell Remote Access Controller A systems management hardware and software solution that provides remote management capabilities crashed system recovery and power control functions for Dell PowerEdge systems IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SCSI see SCSI A protocol that enables SCSI device communication across a network or the Internet jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024
71. ale o alo o o of of ES ef af of ef el al al af f el perrerrerrrr Oe CUOCEOCEG n B CCECECLECE ECLELCELLEG ECLLLECLGLEG p Figure 1 2 Front Panel Features and Indicators 3 5 Inch Chassis 8 10 About Your System 12 Item Indicator Button or Icon Description Connector l Information tag A slide out label panel for system information including the Express Service tag Embedded NIC MAC address and iDRAC6 Enterprise card MAC address 2 Power on indicator The power on indicator lights when the power button 3 NMI button 4 USB connectors 2 5 Video connector lt lt IOI system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take up to 25 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so
72. amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Disassemble components from the system See Installing System Components e Cooling shroud e Hard drives SD cards e USB memory key e NIC hardware key e Internal SD Module e Expansion cards and both expansion card risers e Integrated storage controller iDRAC6 Enterprise card Troubleshooting Your System e Power supplies e Processors and heat sinks e Memory modules Fan bracket Let the system dry thoroughly for at least 24 hours Reinstall the processors and heat sinks memory modules power supplies cooling shroud and fan bracket Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system If the system does not start properly see Getting Help If the system starts properly shut down the system and reinstall the rest of the components that you removed in step 3 See Installing an Expansion Card Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System VAN CAUTION Many repairs may only be done by a certified service technician You
73. and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Position the module so the tabs on the underside of the tray fit into the hooks on the chassis then lower the opposite edge of the card into place See Figure 3 8 88 Installing System Components Figure 3 8 Removing or Installing the Internal SD Module n ow latch 2 internal SD module SD flash card 4 SD card slot SD connector release tab 6 internal SD module cable internal SD module connector 8 control panel board Connect the internal SD module cable to the connector on the control panel board See Figure 3 8 Close the system See Closing the System Reconnect the system and peripherals to their power sources and turn them on Installing System Components 89 Removing the Internal SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with th
74. and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different tape cartridge 2 Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape backup unit documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 For external tape backup units ensure that the interface cable is fully connected to the tape device and the external port on the controller card 5 Fora SCSI tape backup unit verify that the tape device is configured for a unique SCSI ID number and that the interface cable is properly terminated See the documentation for the tape backup unit for instructions on selecting the SCSI ID number and terminating the SCSI cable 6 Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics 7 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Check the internal cable and controller connections a For SCSI tape devices reseat the SCSI controller card in the expansion card slot and ensure that the interface cable is firmly con
75. ansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure Fibre Channel A high speed network interface used primarily with networked storage devices 192 Glossary flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripher
76. at follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Installing System Components 131 Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Sockets Single Processor Dual Processor Memory 2 3 Physical Available Physical Availabl Memory Module iani vailable Physical Available Mode Size emory Memory Memory Memory 8 9 GB GB GB GB Optimizer 2 GB X 2 all 4 all X X 4 8 X X X 6 12 X X 4 8 XX X X 8 16 XX XX XX 12 24 XXXXXX 12 24 XXXXXXXXX 18 36 4 GB X 4 all 8 all X X 8 16 X X X 12 24 X X 8 16 XX XX 16 32 XX XX XX 24 48 XXXXXX 24 48 XXXXXXXXX 36 72 8 GB X 8 all 16 all X X 16 32 X X X 24 48 X X 16 32 XX X X 32 64 XX XX XX 48 96 XXXXXX 48 96 XXXXXXXXX 72 144 132 Installing System Components Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Sockets Single Processor Dual Processor Memory 2 3 Physical Available Physical Available Memory Module Mod Si 4 5 6 Memory Memory Memory Memory ose cai 7 8 GB GB GB GB Advanced 2 GB _ vacant X X 4 all 8 all ECC
77. aulty or improperly installed memory modules See Troubleshooting System Memory See Troubleshooting System Memory Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines About Your System 43 Table 1 2 System Messages continued Message Causes Corrective Actions Memory odd even Faulty or improperly logic failure at address read value expecting installed memory modules See Troubleshooting System Memory value Memory Faulty or improperly See Troubleshooting System write read installed memory modules Memory failure at address read value expecting value Memory set to minimum frequency power conservation The current memory configuration may support only the minimum frequency The memory frequency may be intentionally set lower for If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines Memory tests terminated by POST memory test was terminated by pressing the Information only keystroke spacebar MEMTEST lane Invalid memory Ensure that the me
78. be installed in the sockets with the white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Installing System Components Mode Specific Guidelines Three memory channels are allocated to each processor The number of channels and allowable configurations depend on the memory mode selected Advanced ECC Lockstep Mode Support In this configuration the two channels closest to the processor are combined to form one 128 bit channel This mode supports SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory is not installed in the farthest channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 2 and Table 3 3 show sample memory configurations th
79. cal outlet 2 Open the system See Opening the System 3 Use the lift handles on the cooling shroud to lift the shroud out of the system See Figure 3 12 Figure 3 12 Removing and Installing the Cooling Shroud Cy fz 2 iy EG U W NS ee TO s 1 lifthandles 2 alignment tabs 3 processors Installing System Components 99 Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Cooling Fans The system has either five or four hot swappable fans to provide cooling to the system s interior components K Dual processor configurations have five fans Single processor configurations have four fans fans 1 through 4 and a blank inserted in the fan 5 bay Fan 5 can be installed as an optional fan NOTE In the event of a problem with a particular fan the fan s number is referenced by the system s management software allowing you to easily identify and replace the proper fan Removing a Cooling Fan A A A K 1 100 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a
80. ces such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine A technology that offloads network processing to the network controller UDIMM An unregistered unbuffered DDR3 memory module UEFI Unified Extensible Firmware Interface uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integra
81. compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode Z NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Tur on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager Z NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt lt Esc gt Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens lt Fl1 gt Displays the UEFI Boot Manager help file 68 Using the System Setup Program and UEFI Boot Manager UEFI Boot Manager Screen Option Description Continue lt Boot options gt UEFI Boot Settings System Utilities Th
82. d by your warranty Read and follow the safety instructions that came with the product If applicable remove the bezel See Removing the Front Bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System CAUTION To prevent damage to the drives and backplane you must remove the SAS drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations Remove all hard drives See Removing a Hot Swap Hard Drive Disconnect the power cable from the end of the SAS backplane Disconnect the SAS data cables from the backplane Remove the SAS backplane from the system a While pulling the blue latch toward the front of the system slide the backplane upward See Figure 3 35 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SAS backplane face down on a work surface Installing System Components Figure 3 35 Removing and Installing a SAS Backplane drive bays SAS backplane board SAS A cable securing slots 8 power cable from system board SAS B cable securing tabs 7 ow o
83. d by your warranty Read and follow the safety instructions that came with the product WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Installing System Components Remove the cooling shroud See Removing the Cooling Shroud Locate the memory module sockets See Figure 6 2 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 30 A CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Reinstall the cooling shroud Close the system See Closing the System 8 Reconnect your system and peripherals to their electrical outlets and turn on the system Processors Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s
84. e key failure Keyboard fuse has 42 failed Keyboard cable connector is improperly connected or the keyboard is defective Overcurrent detected at the keyboard connector About Your System Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device See Getting Help Table 1 2 System Messages continued Message Causes Corrective Actions Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Faulty or improperly installed memory modules F
85. e Using the System Password for more information Restricts access to the System Setup program by using a setup password NOTE See Using the System Password for more information When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password for more information Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off 66 Using the System Setup Program and UEFI Boot Manager Option Description TPM Clear No default Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default AC Power Recovery Delay VAN CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the
86. e product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Disconnect the cable from the internal SD module and from the control panel board See Figure 3 8 Lift upwards on the latch securing the internal SD module to the chassis then lift the tray out of the chassis See Figure 3 8 Close the system See Closing the System Reconnect the system and peripherals to their power sources and turn them on Internal SD Flash Card Installing the Internal SD Flash Card VAN CAUTION Many repairs may only be done by a certified service technician You 2 90 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure thatthe internal SD card port is enabled in the System Setup program See Using the System Setup Program and UEFI Boot Manager Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Installing System Components 3 Locate the SD card connector on the internal SD module and with the label side faci
87. e UEFI Boot Manager Navigation Keys 2 68 UEFI Boot Manager Screen 69 UEFI Boot Settings Screen 69 System Utilities Screen oaoa 69 System and Setup Password Features 70 Using the System Password 70 Using the Setup Password 72 iDRAC Configuration Utility 73 Contents Entering the iDRAC Configuration Utility 74 3 Installing System Components 75 Recommended Tools 75 Inside the System 75 Front Bezel Optional 71 Removing the Front Bezel 71 Installing the FrontBezel 78 Information Tag 2008 78 Removing the InformationTag 78 Replacing the InformationTag 78 Opening and Closing the System 79 Opening the System 79 Closing the System 79 Hard Drives 0 80 Mixed SAS SATA Hard Drive Configurations 81 Removing a Hard Drive Blank 81 Installing a Hard Drive Blank 82 Removing a Hot Swap Hard Drive 82 Installing a Hot Swap Hard Drive 83 Removing a Hard Drive From a Hard Drive Gant ne Sette Gog eae eee Roan VE eee Ss 84 Installing a Hard Drive Into a Hard Drive GANG Te nne ap Sk so e Seah ad Bes act heey ene ek 84 Power Supplies 0 00 86 Removing a Power Supply 86 Repl
88. e card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch Z NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also aid in proper cooling and airflow inside the system 6 Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system 122 Installing System Components Figure 3 26 Removing or Installing an Expansion Card 1 front card guide 2 expansion card riser 2 3 expansion card connector 4 expansion card guide latch 5 expansion card Removing Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Z NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with a riser board removed R Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Installing System Comp
89. e system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Enables you to access the System Setup program System Services and BIOS level boot options UEFI Boot Settings Screen Option Description Add Boot Option Delete Boot Option Enable Disable Boot Option Change Boot Order One Time Boot From File Adds a new boot option Deletes an existing boot option Disables and enables a boot option in the boot option list Changes the order of the boot option list Sets a one time boot option not included in the boot option list System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting Using the System Setup Program and UEFI Boot Manager 69 Option Description System Services Restarts the system and accesses the Unified Server Configurator which enables you to run utilities such as system diagnostics BIOS Boot Manager Acce
90. e the heat sink release levers See Figure 3 31 Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics System Battery Replacing the System Battery A A 1 2 3 4 rac CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove
91. e the system See Closing the System l Troubleshooting Your System 16 17 18 19 20 21 22 23 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the test fails the processor is faulty See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Replace the processor with the processor you removed in step 13 See Installing a Processor Replace the cooling shroud See Installing the Cooling Shroud Repeat step 15 through step 17 If the problem persists the system board is faulty See Getting Help Troubleshooting Your System 171 172 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test
92. ect the internal SD module cable If present remove the internal USB memory key CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable Using a T8 Torx driver remove the screw on the front panel located beneath the left USB connector See Figure 3 34 Using a T10 Torx driver remove the three screws that secure the control panel board to the system chassis and remove the board Installing the Control Panel Board 1 onrocw A Ww Install the front panel screw in the screw hole located beneath the left USB connector See Figure 3 34 Install the control panel board in the system chassis and secure with the three Torx screws See Figure 3 34 Connect the display module cable to the control panel board Connect the control panel cable to the control panel board Connect the internal SD module cable Install the internal USB memory key Close the system See Closing the System Reconnect the system to the power source and turn on the system and attached peripherals Installing System Components 145 SAS Backplane Removing the SAS Backplane VAN CAUTION Many repairs may only be done by a certified service technician You gt De 146 N u 00O 0 A should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covere
93. ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components Z NOTE Before installing any expansion cards see Expansion Card Installation Guidelines Z NOTE The procedure for installing expansion cards into risers 1 and 2 is the same except that slots 3 and 4 on riser 2 have card edge guides for installing 24 13 cm 9 5 in expansion cards 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Open the expansion card guide latch and remove the filler bracket at the back of the system See Figure 3 26 Z NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card a If the expansion card is 24 13 cm 9 5 in align its front edge with the front card guide See Figure 3 26 b Position the expansion card so that the card edge connector aligns with the expansion card con
94. ed features and options See Integrated Devices Screen Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen Displays a screen to configure the system password and setup password features See System Security Screen Using the System Password and Using the Setup Password for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Using the System Setup Program and UEFI Boot Manager Option Description F1 F2 Prompt on Error
95. em documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards If the problem persists see Getting Help About Your System 45 Table 1 2 System Messages continued Message Causes Corrective Actions Plug amp Play Error encountered in Install the NVRAM_CLR Configuration initializing PCle device jumper in the clear position Error faulty system board pins and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards Quad rank DIMM Invalid memory detected after configuration single rank or dual rank DIMM in socket Read fault The operating system cannot Requested sector not found read from the hard drive optical drive or USB device the system could not find a particular sector on
96. ement Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently Options are OS DBPM System DBPM Maximum Performance or Minimum Power Options are Maximum Performance or Minimum Power Options are Maximum Performance a specified frequency or Minimum Power Using the System Setup Program and UEFI Boot Manager 65 System Security Screen Option Description System Password Setup Password Password Status Unlocked default TPM Security Off default TPM Activation No Change default Displays the current status of the password security feature and allows a new system password assignment and verification NOTE Se
97. emoving a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 84 Installing System Components 3 Attach the four screws to secure the hard drive to the hard drive carrier Figure 3 6 Installing a Hard Drive into a Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole Installing System Components 85 Power Supplies Your system supports the following power supply modules e 570 W Energy Smart power supply e optional 870 W High Output power supply K NOTE The power supply label specifies the maximum power output K NOTE The system does not support a mixed installation of High Output and Energy Smart power supplies If only one power supply is installed it must be installed in the PS1 power supply bay CAUTION To ensure proper system cooling the power supply blank must be installed in the PS2 bay in a non redundant configuration See Installing the Power Supply Blank Removing a Power Supply A CAUTION If
98. ent arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the Velcro strap Installing System Components 87 K NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 6 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Internal SD Module Installing the Internal SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service
99. eo card is present If this field is disabled remote access features such as virtual KVM are not available PCI IRQ Assignments Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Serial Communication On without Console Redirection default Description Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Using the System Setup Program and UEFI Boot Manager 63 Option Description Serial Port Address Sets the serial port addresses for the two serial devices Serial Device 1 COM1 OTE Only Serial Device 2 can be used for Serial Over Serial Device2 COM2 any SOL To use console redirection by SOL configure default the same port address for console redirection and the serial device External Serial Connector Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SO
100. eshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable remove the bezel See Removing the Front Bezel Try using a different DVD Ensure that the device drivers for the optical drive are installed and are configured correctly Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program and UEFI Boot Manager Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the interface cable is securely connected to the optical drive and to the system board See Optical Drive Ensure that a power cable is properly connected to the drive and the system board Close the system See Closing the System l Troubleshooting Your System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting a Tape Backup Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting
101. essage is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory About Your System 47 Table 1 2 System Messages continued Message Causes Corrective Actions The following DIMMs should Invalid memory configuration The specified match in memory modules do not geometry match in size number of bio eee ranks or number of data The following lanes DIMMs should match in rank COUN ppe The following DIMMs should match in size KX Xs oe The following DIMMs should match in size and geometry KX Xoo The following DIMMs should match in size and rank count gt Ga rare Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Thermal sensor A memory module without a not detected on x thermal sensor is installed in the specified memory slot Replace the memory module See System Memory Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Incorrect Time or Date settings faulty system battery Time of day not set please run SETUP program 48 About Your System Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager If the proble
102. figuration the CPU1 socket must be used If you are adding a second processor for the first time remove the heat sink blank and the processor blank from the vacant processor socket Removing the blanks is similar to removing a processor See Removing a Processor Unpack the new processor Align the processor with the socket keys on the ZIF socket See Figure 3 32 Install the processor in the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lever down until it snaps into place Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket b Open the grease packet included with your processor kit and apply a spot of thermal grease equal to the size of a finger nail to the top center of the new processor Installing System Components 10 c Place the heat sink on the processor See Figure 3 31 d Clos
103. g LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Z NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help Viewing Status Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the left and right arrow buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Z NOTE The following LCD status messages are displayed in the Simple format See Setup Menu to select the format in which the messages are displayed About Your System 23 Table 1 1 LCD Status Messages
104. ger To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program Installing System Components 91 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product N NOTE Maximum dimensions supported for the USB memory key are 24 mm 94 in wide 79 mm 3 11 in long and 8 6 mm 33 in tall 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Locate the USB connector on the control panel See Figure 3 9 Insert the USB memory key into the USB connector See Figure 3 9 Figure 3 9 Removing or Installing a USB Memory Key 1 control panel board 2 USB memory key connector 3 USB memory key 5 Close the system See Closing the System 6 Reconnect the system to power and restart the system 92 Installing System Components Internal USB Cable Removing the Internal USB Cable VAN CAUTION Many repairs may only be done by a certified service technician You a A WwW N should
105. he number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PSU Power supply unit PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette OPI QuickPath Interconnect The bus interface between the processors and between the processors and the IOH chip RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 RAID 50 and RAID 60 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RDIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system con
106. in their sockets See Installing Memory Modules Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals Troubleshooting Your System 161 13 14 15 16 17 18 19 20 21 22 23 Enter the System Setup program and check the system memory setting See Memory Settings Screen If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears on the screen or the LCD panel on the front of the system If the memory problem is still indicated repeat step 14 through step 22 for each memory module installed If the pr
107. ing fan bracket See Replacing the Fan Bracket 3 Install the cooling shroud See Installing the Cooling Shroud Expansion Cards and Expansion Card Risers The system supports up to four PCI Express PCIe expansion cards on two expansion card risers e Expansion card riser provides two PCIe x4 link Gen 2 expansion slots e Expansion card riser 2 is offered in two versions The standard expansion card riser 2 provides two PCIe x8 link Gen 2 expansion slots The optional expansion card riser 2 provides one PCIe x16 link Gen 2 expansion slot A CAUTION Expansion cards can only be plugged into the slots on the expansion card risers Do not plug any expansion cards into the riser connectors on the system board To identify expansion slots see Expansion Card Riser Board Components and PCle Buses Expansion Card Installation Guidelines Observe the following notes and guidelines regarding the expansion card slots e PCI Express Generation 2 and Generation expansion cards are supported in all slots e In slots 2 3 and 4 expansion cards can have a maximum length of 24 13 cm 9 5 in Slot 1 supports a full length 30 99 cm 12 2 in expansion card e The system supports three full height expansion cards and one low profile expansion card slot 2 e Although slots 1 and 2 are physically PCIe x8 connectors they function only as PCle x4 link slots Installing System Components 119 When the optional x16 link
108. ives are not ready for insertion or removal during this time Drive Status Indicator Pattern Condition RAID Only Blinks green amber and off Drive predicted failure Blinks amber four times per Drive failed second Blinks green slowly Drive rebuilding Steady green Drive online Back Panel Features and Indicators Figure 1 5 Back Panel a 6 J z 4 B ececoceeccee ef af al Cerccecrrcecerrcecrer Pre ee 65 es 65 Item Indicator Button or Icon Description Connector l PCle slot 1 PCI Express Generation 2 x4 link expansion slot full height 30 99 cm 12 2 in length 2 PCle slot 2 PCIe x4 link Gen 2 expansion slot low profile 24 13 cm 9 5 in length 3 PCle slot 3 PCle x8 link Gen 2 expansion slot full height 24 13 cm 9 5 in length or optional PCle x16 link Gen 2 expansion slot full height 24 13 cm 9 5 in no slot 4 with this option About Your System 19 Item Indicator Button or Icon Description Connector 4 PCle slot 4 PCle x8 link Gen 2 expansion slot full height 24 13 cm 9 5 in length 5 power supply 1 PS1 870 W or 570 W power supply 6 power supply 2 PS2 870 W or 570 W power supply 7 system identification O The identification buttons on the front button and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the
109. ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system Z NOTE The system will not start with an expansion card riser removed Installing System Components 125 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Disconnect all cables connected to the expansion card Remove any expansion cards from the expansion card riser See Removing an Expansion Card Press the blue release latch on expansion card riser 2 and lift the riser straight up to clear the chassis See Figure 3 28 Replacing Expansion Card Riser 2 126 1 oF O N Align the guides on each end of expansion card riser 2 with the mounting pins on the system board and lower the riser into the system until the latches on the riser the engage See Figure 3 28 Reinstall any expansion cards See Installing an Expansion Card Reconnect all expansion card cables Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components Figure 3 28 Removing and Replacing Expansion Card Riser 2 1 expansion card riser 2 2 release latch 3 pincollars 2 4 mounting pins 2 5 riser 2 connect
110. ket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 32 10 Rotate the processor shield upward and out of the way See Figure 3 32 138 Installing System Components Figure 3 32 Installing and Removing a Processor 11 socket release lever 2 processor processor shield 4 notch in processor 2 socket key 2 6 ZIF socket CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper system cooling Adding the blanks is similar to installing a processor See Installing a Processor Installing System Components 139 Installing a Processor 3 140 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE In a single processor con
111. l empty hard drive bays must have drive blanks installed Remove the front bezel See Removing the Front Bezel 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 4 Installing System Components 81 Figure 3 4 Removing and Installing a Hard Drive Blank 1 3 5 in hard drive blank 2 _2 5 in hard drive blank 3 release latch Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place Removing a Hot Swap Hard Drive A CAUTION Ensure that your operating system supports hot swap drive removal and installation See the documentation provided with your operating system for more information 1 If present remove the front bezel See Removing the Front Bezel 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation for information about hot swap drive removal 82 Installing System Components A 6 If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal Press the button on the front of the drive carrier and open the drive carrier release handle to
112. l information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Tur on or restart your system 2 Press lt Ctr1 gt lt E gt when prompted during POST If your operating system begins to load before you press lt Crt1 gt lt E gt allow the system to finish booting and then restart your system and try again 74 Using the System Setup Program and UEFI Boot Manager Installing System Components Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap e T8 T10 and T15 Torx drivers Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 75 Figure 3 1 76 12 USB connector for optional internal USB key hot swappable cooling fans 4 or 5 processors 1 or 2 riser 2 PCle slots 3 and 4 iDRAC6 Enterprise card optional SAS backplane RAID battery PERC only control panel Installing System Components Inside the System 2 5 Inch Hard Drive Chassis Internal SD Module memory m
113. l it is in the locked position See Figure 1 1 and Figure 1 2 in About Your System for the location of the information tag slot Pull down on the tag until it disengages from the slot in the chassis to release the top portion of the tag Pull up on the tag until it disengages from the slot in the chassis to release the bottom portion of the tag Remove the tag Replacing the Information Tag 1 2 78 Remove the front bezel See Removing the Front Bezel Locate the information tag slot on the front of the system chassis See Figure 1 1 and Figure 1 2 in About Your System for the location of the information tag slot Holding the information tag vertically slide it into the information tag slot until it locks into place Installing System Components Opening and Closing the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Unless you are installing a hot swappable component such as a cooling fan or po
114. lane power connector Processor 2 System cooling fan System battery Power connector for optical drive and tape backup unit System cooling fan Processor 1 Control panel USB interface connector System cooling fan Control panel interface connector System cooling fan Jumpers and Connectors 181 Connector Description 19 Al memory module slot Al white release lever A4 memory module slot A4 A7 memory module slot A7 A2 memory module slot A2 white release lever AS memory module slot A5 A8 memory module slot A8 A3 memory module slot A3 white release lever AG memory module slot A6 A9 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWRI Power supply connector for PS1 22 ISCSI_KEY NIC hardware key SAS Backplane Board Connectors Figure 6 3 SAS Backplane Board for 2 5 Inch Hard Drives 5 haf F S 2 i EEEE e SSS front 5 4 3 ooo al A back o 182 Jumpers and Connectors 1 drive 0 drive 3 connectors 2 drive 4 drive 7 connectors 3 backplane power BKPLN 4 SAS A connector 5 SAS B connector Figure 6 4 SAS Backplane Board for 3 5 Inch Hard Drives 4 Slots 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 backplane power BP_PWR 6 SAS A connector Jumpers and Connectors 183 Figure 6 5 SAS Backplane Board for 3 5 Inch Hard Drives 6 Slots hiihiihii
115. le expansion cards If Device onacomponent that the problem persists see Function resides in PCI Troubleshooting configuration space at bus Expansion Cards device function PCIe fatal The system BIOS has Reinstall the expansion error on Slot reported a PCIe fatal error card riser See Expansion Review amp ona component that Cards and Expansion clear SEL resides in the specified slot Card Risers If the problem persists the riser card or system board is faulty See Getting Help E1810 Hard drive The specified hard drive See Troubleshooting a fault Review has experienced a fault Hard Drive amp clear SEL E1812 Hard drive The specified hard drive Information only removed has been removed from the Check drive system E1A11 PCI Riser PCle risers are not Reinstall the expansion hardware amp configured correctly Some card riser See Expansion configuration invalid configurations Cards and Expansion mismatch prevent the system from Card Risers Reconfigure powering on If the problem persists the riser card or system board is faulty See Getting Help E1A12 PCI Riser not One or both ofthe PCle Reinstall the missing riser detected risers are missing This card s See Replacing Check Riser prevents the system from Expansion Card Riser 1 powering on and Replacing Expansion Card Riser 2 About Your System 31 Table
116. ler expansion card in one of the expansion card slots See Installing an Expansion Card 9 Connect the power cable to the power connector on the back of the tape backup unit Installing System Components 109 10 11 12 13 14 15 Connect the other end of the power cable to the DVD TBU_PWR connector on the system board See Figure 6 2 Connect the interface cable to the back of the tape backup unit Connect the other end of the interface cable to the appropriate controller a Fora SCSI device connect to the SCSI controller expansion card b For a SATA device connect to the SATA_B connector on the system board See Figure 6 2 for the location of the connector Route the interface cable along the interior right wall See Cable Routing Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Removing the Tape Backup Unit VAN CAUTION Many repairs may only be done by a certified service technician You 110 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet
117. ler 6 iDRAC6 Enterprise Card Optional 1 Locate the VFlash media slot on the back of the system and insert the contact pin end of the SD card with the label side facing up into the slot See Back Panel Features and Indicators for the slot location Z NOTE The slot is keyed to ensure correct insertion of the card 2 Press inward on the card to lock it into the slot To remove the card push inward on the card to release it and pull the card from the card slot 96 Installing System Components NIC Hardware Key iSCSI and other future functionalities for the system s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board A CAUTION Many repairs may only be done by a certified service technician You IN should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When future NIC functionality is supported you must replace the original NIC hardware key if installed with a new hardware key Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Locate the ISCSI_KEY connector on the system board
118. ler on the system board The optical drive is on the right or left side of the system depending on your chassis Installing System Components 103 Z NOTE DVD devices are data only Removing the Optical Drive VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System Disconnect the optical drive cable from the back of the optical drive To remove the optical drive press down on the blue release tab at the back of the optical drive and push the drive out of the system See Figure 3 15 Installing the Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 104 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the syste
119. luded with your system Installing System Components 111 Removing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System 3 Remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 4 Disconnect the SAS cable s from the storage controller card VAN CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown If necessary disconnect the RAID battery cable from the controller 6 Bend both card edge guides outward and pull the storage controller card out of the connector See Figure 3 20 7 Bend outward on both card edge guides to release the controller lift the side of the controller that is adjacent to the blue guide and then remove the controller out towards the rear of the chassis
120. ly Removing the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Board Installing the Control PanelBoard SAS Backplane Removing the SAS Backplane Installing a SAS Backplane System Board 004 Removing the System Board aaa aaa Installing the System Board 4 Troubleshooting Your System Safety First For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial 1 0 Device TroubleshootingaNIC 155 Troubleshooting a Wet System 156 Troubleshooting a Damaged System 157 Troubleshooting the System Battery 158 Troubleshooting Power Supplies 158 Troubleshooting System Cooling Problems 159 TroubleshootingaFan 160 Troubleshooting System Memory 160 Troubleshooting an InternalSDCard 162 Troubleshooting an Internal USB Memory Key 163 Troubleshooting an Optical Drive 164 Troubleshooting a Tape Backup Unit 165 Troubleshooting a Hard Drive 166 Troubleshooting a Storage Controller 167 Troubleshooting Expansion Cards
121. m cycIe AC If the problem persists see Getting Help 26 About Your System Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions E1420 CPU Bus The system BIOS has Remove AC power to the E1422 parity error Power cycle AC CPU machine check error Power cycle AC reported a processor bus parity error The system BIOS has reported a machine check error system for 10 seconds and restart the system If the problem persists see Getting Help Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1610 Power Supply Specified power supply was See Troubleshooting W removed or is missing from Power Supplies missing the system Check power supply E1614 Power Supply Specified power supply has See Troubleshooting W failed Power Supplies error Check power supply E1618 Predictive A power supply fan failure See Troubleshooting failure on an over temperature Power Supplies Power Supply condition or power supply W communication error has Check PSU caused the predictive warning of an impending power supply failure E161C Power Supply Specified power supply is Check the AC power W attached to the system but source for the specified lost AC it has lost its AC input power supply If the power Check problem persists see PSU cables Troubleshooting Power
122. m including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System To remove the optical drive blank press down on the blue release tab at the back of the blank and push the blank out of the system Align the optical drive with its opening in the front panel See Figure 3 15 Slide in the optical drive until the latch snaps into place Connect the optical drive cable to the back of the drive tray Installing System Components 7 If not already done connect the power and interface cables from the optical drive to the system board connectors a Connect the power cable to the DVD TBU_PWR connector on the front of the system board below the fan bracket See Figure 6 2 for the location of the connector b Route the interface cable along the inside right wall of the chassis See Cable Routing and Figure 3 16 for the 2 5 inch backplane chassis or Figure 3 17 for the 3 5 inch backplane chassis c Connect the cable to the SATA_A connector on the system board See Figure 6 2 for the location of the connector 8 Close the system See Closing the System 9 Replace the bezel See Installing the Front Bezel 10 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 15 Removing and Installing the Optical Drive 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab Installi
123. m persists replace the system battery See System Battery Table 1 2 System Messages continued Message Causes Corrective Actions Timer chip Faulty system board See Getting Help counter 2 failed TPM A TPM configuration Information only configuration command has been entered operation The system will reboot and honored System will now reset execute the command TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during Enter I or M to proceed system restart after a TPM configuration command has been entered User interaction is required to proceed TPM failure A Trusted Platform Module See Getting Help TPM function has failed About Your System 49 Table 1 2 System Messages continued Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because System Restart the system and update the Unified Server image System Services image is either Configurator repository to halted corrupted in the system the latest software to restore firmware or has been lost full functionality See the due to system board Unified Server Configuration replacement user documentation for more information The iDRAC6 Enterprise card Restore the flash memory flash memory may be using the
124. media 96 video front panel connectors 12 troubleshooting 154 W warning messages 53 warranty 54 wet system troubleshooting 156 Index 207 208 Index
125. mory failure configuration A modules are installed in a detected on x Mismatched memory module is installed valid configuration See General Memory Module Installation Guidelines Mirror mode disabled For mirror mode DIMMs must be has been disabled installed in pairs Pairs must be matched in size and geometry 44 About Your System The memory configuration does not match the setting in BIOS The BIOS setting Reconfigure the memory modules for Memory Mirroring mode See System Memory Table 1 2 System Messages continued Message Causes Corrective Actions No boot device available No boot sector on hard drive Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Incorrect configuration settings in System Setup program or no operating system on hard drive Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting an Internal SD Card Troubleshooting a USB Device Troubleshooting an Optical Drive and Troubleshooting a Hard Drive See Using the System Setup Program and UEFI Boot Manager for information on setting the order of boot devices Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager If necessary install the operating system on your hard drive See your operating syst
126. n may be included within that document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system Z NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Exten
127. n use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Move the password jumper plug to the disabled position pins 4 and 6 Jumpers andConnectors 187 See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board 4 Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must reset the jumper plug to the enabled position Z NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See
128. nating green and amber When hot adding a power supply indicates that the power supply is mismatched with the other power supply a High Output 870 W power supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace on ythe power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system About Your System 21 Figure 1 6 Power Supply Status Indicator Bes Benne Banas Benne BEB EER eee EEEE EEEE E i BER REER EEE ES 1 power supply status NIC Indicator Codes Figure 1 7 NIC Indicators 1 2 ip Pim 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are The NIC is not connected to the network off 22 About Your System Indicator Description Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green Network data is being sent or received blinkin
129. nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION On single processor systems using four fans the fan blank must be installed in the FAN5 bay to maintain proper cooling while the system is on NOTE If a fan is installed in FAN5 in a single processor configuration the fan will still be operational however the fan will not appear in the iDRAC user interface unless the fan was installed before the system was started Open the system See Opening the System Installing System Components A WARNING Use caution when handling the fan until the fan blades stop spinning 2 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket See Figure 3 13 Figure 3 13 Removing and Installing a Cooling Fan a a 1 fan 2 fan release handle 3 fan bracket Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated See Figure 3 13 2 Close the system See Closing the System Installing System Components 101
130. nected to the SCSI connector Troubleshooting Your System 165 b For SATA tape devices reseat the interface cable to the system board SATA connector c Ensure that a power cable is properly connected to the drive and the system board 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help Troubleshooting a Hard Drive VAN CAUTION Many repairs may only be done by a certified service technician You 166 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps Remove the bezel See Removing the Front Bezel If your hard drives are configured in a RAID array perform
131. nector on the expansion card riser board c Insert the card edge connector firmly into the PCIe card connector until the card is fully seated d When the card is seated in the connector close the expansion card latch See Figure 3 26 6 Connect any expansion card cables for the new card See the documentation that came with the card for information about its cable connections 7 Close the system See Closing the System 8 Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components 121 Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System 3 Disconnect any cables connected to the expansion card Remove the expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 26 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing th
132. nel Display Module 1 Insert the display module into the chassis cutout and secure with the two Torx screws See Figure 3 34 Attach the replacement panel to the front of the display module Connect the display module cable to the control panel board Installing System Components 143 4 Close the system See Closing the System 5 Reconnect the system to the power source and turn on the system and attached peripherals Figure 3 34 Removing and Installing the Control Panel 1 front panel screw Torx 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws 3 Torx 6 display module Removing the Control Panel Board VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 144 Installing System Components support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System Disconnect the display module cable from the control panel board See Figure 3 34 Disconnect the control panel cable at back of the control panel board See Figure 3 34 Disconn
133. nents 129 130 In a dual processor configuration the memory configuration for each processor must be identical Memory modules of different sizes can be mixed within a memory channel for example 2 GB 8 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with Al or B1 For Memory Mirroring or Advanced ECC Mode the three sockets furthest from the processor are unused and memory modules are installed beginning with socket A2 or B2 and proceeding in the numeric order of the remaining sockets for example A2 A3 A5 A6 A8 and A9 Advanced ECC Mode requires x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel supports up to 1067 MHz Three memory modules per channel are limited to 800 MHz regardless of memory module speed For quad rank memory modules e One memory module per channel supports up to 1067 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed If a quad rank memory module is installed then only one other memory module can be added to that channel If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must
134. ng System Components 105 106 Figure 3 16 Routing the Optical Drive Cable 2 5 inch Hard Drive Chassis E ORS E R E S optical drive connector 2 DVD TBU_PWR connector 3 SATAA connector 4 cable retention bracket Installing System Components Figure 3 17 Routing the Optical Drive Cable 3 5 inch Hard Drive Chassis ol 16 1 optical drive connector 2 DVD TBU_PWR connector 3 cable retention bracket 4 SATAA connector Internal Tape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay The tape backup unit connects either to the SATA controller on the system board for a SATA device or to the SCSI controller expansion card for a SCSI device Installing the Tape Backup Unit VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repair
135. ng up insert the contact pin end of the card into the slot See Figure 3 8 Z NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Close the system See Closing the System 6 Reconnect the system to power and restart the system Removing the Internal SD Flash Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Locate the SD card slot on the internal SD module and press inward on the card to release it from the slot and remove the card 4 Close the system See Closing the System Reconnect the system to power and restart the system Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program See Using the System Setup Program and UEFI Boot Mana
136. not already done route the battery cable through the right chassis wall See Cable Routing 6 Connect the battery cable to the battery connector on the storage controller See Figure 3 20 Figure 3 24 Removing or Installing a RAID Battery 2 7 3 S 5 1 RAID battery 2 RAID battery cable from storage controller 1 3 battery bay Installing System Components 117 Cable Routing Cables that extend through the system front to back are routed along a cable path within the interior right wall of the system chassis The cables are secured by a cable retention bracket that attaches to the inner wall Removing the Cable Retention Bracket 1 2 3 4 Remove the cooling shroud See Removing the Cooling Shroud Remove the cooling fan bracket See Removing the Fan Bracket Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis See Figure 3 25 Lift the cable retention bracket off the chassis wall Figure 3 25 Removing and Installing the Cable Retention Bracket 118 cable retention bracket 2 release latch hooks 3 4 right chassis wall chassis slots 6 6 tab 3 Installing System Components Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages 2 Install the cool
137. nput output devices are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics program is run from the iDRAC6 Express System Services menu Ts CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Select Diagnostics from the System Services menu 3 Select Launch Diagnostics 4 From the Diagnostics main menu select Run Diags or select MpMemory if you are troubleshooting memory The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Select the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device 174 Running the System Diagnostics Testing Option Function Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Cu
138. ns and option items that can be selected to display by default on the Home screen 16 About Your System View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRACO Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for DRAC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu About Your System 17 Hard Drive Indicator Patterns for RAID Figure 1 4 Hard Drive Indicators 1 N LJ LJ lel i im 3 5 in carrier 2 5 in carrier drive activity indicator green 2 drive status indicator green and amber Condition Drive Status Indicator Pattern RAID Only Blinks green two times per second Off 18 About Your System Identify drive preparing for removal Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Dr
139. oblem persists after all memory modules have been checked see Getting Help Troubleshooting an Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You 162 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the internal SD card port is enabled See Integrated Devices Screen l Troubleshooting Your System 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System Reseat the internal SD module cable See Installing the Internal SD Module 5 Locate the SD card and reseat it See Removing the Internal SD Flash Card and Installing the Internal SD Flash Card 6 Close the system See Closing the System Turn on the system and attached peripherals and check if the SD card is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different SD card that you know works properly 10 Close the system See Closing the System 11 Turn on the system and attached peripherals and check if the SD card is functioning If the problem is not resolved
140. ocked 70 Using the System Setup Program and UEFI Boot Manager Highlight the System Password option and press lt Enter gt Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key Z NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working Z NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System Z NOTE If you have assigned a setup password see Using the Setup Password the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tum on or reboot
141. odules up to 18 total 9 for each processor power supply bays 2 riser 1 PCle slots 1 and 2 integrated storage controller card SAS or SATA hard drives up to 8 flex bay for optional tape backup unit slimline optical drive optional Front Bezel Optional A lock on the bezel restricts access to the power button optical drive and hard drive s The LCD panel and navigation buttons are accessible through the front bezel See Figure 3 2 Removing the Front Bezel 1 Using the system key unlock the bezel 2 Pull up on the release latch next to the key lock 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Front Bezel 1 release latch 2 bezel 3 hinge tabs 4 key lock Installing System Components 77 Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel Rotate the left side of the bezel toward the system Press the bezel to the system to engage the latch Information Tag The information tag is a slide out label panel for system information including the Express Service tag Embedded NIC MAC address and iDRAC6 Enterprise card MAC address Removing the Information Tag 1 2 5 Remove the front bezel See Removing the Front Bezel Pull the information tag out of its slot in the chassis unti
142. on See Figure 3 30 Installing System Components 135 10 11 12 13 14 When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 7 of this procedure to install the remaining memory modules See Table 3 2 or Table 3 3 Replace the cooling shroud See Installing the Cooling Shroud Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You 136 2 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covere
143. onents 123 124 Open the system See Opening the System on page 79 Disconnect all cables connected to the expansion card Remove all expansion cards from the expansion card riser See Removing an Expansion Card on page 122 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion card riser off of the mounting pins and out of the system See Figure 3 27 Replacing Expansion Card Riser 1 K NOTE The system will not start with a riser board removed 1 oF WwW N Aligning the pin collar over the mounting pin on the system board lower expansion card riser until the board connector is firmly seated into the system board socket See Figure 3 27 Reinstall any expansion cards See Installing an Expansion Card Reconnect all expansion card cables Close the system See Closing the System Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components Figure 3 27 Removing and Replacing Expansion Card Riser 1 1 release button 2 expansion card riser 1 3 card edge guides 4 system board socket Removing Expansion Card Riser 2 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author
144. only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the fan bracket See Removing the Fan Bracket Remove the USB cable from the connector on the control panel Remove the USB cable from the cable routing guides on the inside of the chassis If necessary remove any other cables from the cable routing guides Remove the USB cable from the connector on the system board Installing the Internal USB Cable A CAUTION Many repairs may only be done by a certified service technician You oa Aa WwW N r should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the fan bracket See Removing the
145. operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to off If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power VAN CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored Determines when the system restarts after power is restored Options are Immediate Random a random value of 30 to 240 seconds or a user defined value of 30 to 240 seconds Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Using the System Setup Program and UEFI Boot Manager 67 Entering the UEFI Boot Manager Z NOTE Operating systems must be 64 bit UEFl
146. or on system board Removing Expansion Card Riser 2 From the Expansion Card Bracket 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card 4 Remove expansion card riser 2 See Removing Expansion Card Riser 2 Installing System Components 127 Figure 3 29 Removing and Replacing the Riser 2 Board expansion card bracket 2 tab hook 4 tab slot 4 4 riser 2 board screw Remove the expansion card riser board a Using a Phillips screwdriver remove the securing screw from the assembly See Figure 3 29 b Slide the riser board off of the four securing tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 128 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 29 Slide the riser board into the tab hooks Using a Phillips screwdriver secure the board with the Phillips screw Installing System Components 4 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 5 Install all expansion cards in the expansion card slots See Installing an Expansion Card 6 Close the system See Closing the System 7 Reconnect your system and peripherals to thei
147. or the system to responding responding to BIOS reboot Rebooting communication either Alert iDRAC6 not because it is not functioning properly or has not completed initialization The system will reboot Remove AC power to the responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The iDRAC6 is hung The iDRAC6 was remotely reset while system was booting After AC recovery the iDRAC6 takes longer than normal to boot system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving 33 The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving About Your System Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines If the problem persists see Troubleshooting System Memory Table 1 2 System Messages continued Message Causes Corrective Actions Alert Power required exceeds PSU wattage Check PSU and system configuration
148. orrective Actions E1229 CPU VCORE Specified processor Reseat the processor s Regulator VCORE voltage regulator See Troubleshooting the failure has failed Processor s Rope CPU If the problem persists see Getting Help E122A CPU VTT Specified processor VITT Reseat the processor s Regulator voltage regulator has failed See Troubleshooting the failure Processor s ReSSaAtnCPU If the problem persists see Getting Help E122C CPU Power A power fault was detected Remove AC power to the Fault Power when powering up the system for 10 seconds and cycle AC processor s restart the system If the problem persists see Getting Help E122D Memory One of the memory Reseat the memory Regulator Failed Reseat DIMMs regulators has failed modules See Troubleshooting System Memory E122E On board One of the on board Remove AC power to the regulator voltage regulators failed system for 10 seconds and failed Call restart the system SUpport If the problem persists see Getting Help E1310 Fan RPM RPM of specified fan is See Troubleshooting exceeding outside of the intended System Cooling range Check operating range Problems fan E1311 Fan module RPM of specified fan in See Troubleshooting RPM exceeding range fan Check specified module is outside of intended operating range About Your System System Cooling Problems 25 Table 1 1 LCD S
149. panel messages and any system messages that appear on screen See LCD Status Messages and System Messages for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 1 2 and Figure 1 5 for the front and back panel connectors on your system Troubleshooting Your System 153 Troubleshooting the Video Subsystem 1 2 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor If two monitors are attached to the system disconnect one monitor The system supports only one monitor attached to either the front or back video connector Try using a monitor that is known to be working Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting a USB Device 154 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning
150. r Card and Figure 6 3 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You K 2 168 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet l Troubleshooting Your System 10 11 12 13 14 15 Open the system See Opening the System Verify that the installed expansion cards are compliant with the expansion card installation guidelines See Expansion Card Installation Guidelines Reseat any expansion card that is not firmly seated in its connector See Installing an Expansion Card Close the
151. r electrical outlets and turn on the system System Memory Your system supports DDR3 registered DIMMs RDIMMs or ECC unbuffered DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains 18 memory sockets split into two sets of nine sockets one set for each processor Each nine socket set is organized into three channels of three memory sockets per channel The first socket of each channel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 144 GB e Quad rank RDIMMs two per channel are supported for a total of up to 96 GB e 1 GB and 2 GB UDIMMs are supported for a total of up to 24 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory Z NOTE Memory configurations that fail to observe these guidelines can cause your system to halt at startup without any video output of system messages RDIMMs and UDIMMs cannot be mixed e No more than two UDIMM s can be populated per channel e Except for memory channels that are unused all populated memory channels must have identical configurations Installing System Compo
152. ram s Time and Date fields and re enter any customized option settings as needed Exit the System Setup program Control Panel Assembly Z NOTE The control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Display Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System Disconnect the display module cable from the control panel board See Figure 3 34 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 34 Bend the panel upward to allow access to the mounting screws Using a T10 Torx driver remove the two screws that secure the display module to the system chassis Remove the display module from the chassis cutout Installing the Control Pa
153. ration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans bootable media A diskette USB memory key or optical media that is used to start your system in lieu of the hard drives BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The device names for the serial ports on your system Serial ports can be either physical or virtual control panel The part of the system that contains indicators and controls such as the power bu
154. rd drives are supplied in special hot swappable hard drive carriers that fit in the hard drive bays A CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and insertion A CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure Z NOTE Use only drives that have been tested and approved for use with the SAS backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Mixed SAS SATA Hard Drive Configurations Mixed hard drive configurations of SAS and SATA drives are allowed In this configuration two SAS drives must be installed in hard drive slots 0 and 1 only The remaining slots can have SATA drives installed Mixed 2 5 inch and 3 5 inch configurations of SAS and SATA drives are also supported in the 3 5 inch bay chassis only In this configuration two 10 000 RPM 2 5 inch SAS drives installed in 3 5 inch adapters must be used in hard drive slots 0 and 1 only see Front Panel Features and Indicators The remaining hard drives must be 3 5 inches in size and must be either all SAS or all SATA drives Removing a Hard Drive Blank A CAUTION To maintain proper system cooling al
155. re that the processors are properly installed See Processors Table 1 2 System Messages continued Message Causes Corrective Actions Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager Decreasing available memory DIMM configuration on each CPU should match Faulty or improperly installed memory modules Invalid memory configuration on a dual processor system The memory module configuration for each processor must be identical Reseat the memory modules See Troubleshooting System Memory Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Embedded NICx and The OS NIC interface is set Check the system NICy in BIOS The Management management software or the OS NIC lt ENABLED Shared NIC interface is set System Setup program for DISABLED gt in management tools NIC settings If a problem is Management indicated see Shared NIC Troubleshooting a NIC lt ENABLED DISABLED gt Error 8602 Mouse or keyboard cable is Resea
156. riser is installed slot 4 is not available The expansion card slots are not hot swappable Besides the integrated storage controller the system supports a maximum of two PERC or SAS controller expansion cards to manage external storage CAUTION To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15W up to 25W maximum each not including the integrated storage controller Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 1 Expansion Card Installation Order Card Max Greater Priority Card Type Slot Priority Allowed Than 15W l PERC 5 E controller 1 3 4 2 Y 2 PERC 6 E controller 3 4 1 2 Y 3 10 Gb NIC 3 4 1 2 2 Y 4 All other Dell storage cards 3 4 1 2 Y 5 All other NICs 1 2 3 4 4 N 6 Non Dell storage cards 1 2 3 4 4l N 1 Maximum of 2 of any card whose maximum power exceeds 15W 2 Refer to the expansion card documentation to ensure that the maximum power does not exceed 15W Installing an Expansion Card A 120 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direct
157. rning configuration then the replaced Warne component s are not Ber rtornanes supported with this power degraded CPU and supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the components See Power memory set to minimum frequencies to meet PSU wattage System will Supplies reboot Warning PSU A High Output power supply Install two High Output or mismatch PSU and an Energy Smart power two Energy Smart power redundancy lost supply are installed in the supplies in the system Check PSU system at the same time You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory will run but with reduced valid configuration See configuration functionality General Memory Module detected The Installation Guidelines If memory the problem persists see configuration is Troubleshooting System not optimal The Memory recommended memory configuration is lt message gt 52 About Your System Table 1 2 System Messages continued Message Causes Corrective Actions Write fault Faulty USB device USB Replace the USB medium or Write EAGIE cow medium optical drive device Ensure that the USB selected diye assembly hard drive or hard SA
158. s are retained at default system boot 178 Jumpers and Connectors Jumper Setting Pins l and 3 Description The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information Jumpers and Connectors 179 System Board Connectors Figure 6 2 System Board Connectors 18 17 16 15 14 13 Connector Description 1 RISER2 expansion card riser 2 connector 2 RISERI expansion card riser 1 connector 180 Jumpers and Connectors n vi ff WwW 10 1 12 13 14 15 16 17 18 Connector iDRAC6 SATA_A SATA_B Bl B4 B7 B2 B5 B8 B3 B6 B9 FAN5 BP_PWR CPU2 FAN4 BATTERY DVD TBU_PWR FAN3 CPU1 CTRL_USB FAN2 CTRL PNL FANI Description iDRAC6 Enterprise card connector SATA A connector SATA B connector memory module slot B1 white release lever memory module slot B4 memory module slot B7 memory module slot B2 white release lever memory module slot B5 memory module slot B8 memory module slot B3 white release lever memory module slot B6 memory module slot B9 System cooling fan Backp
159. s as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 107 108 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System Remove the blank tray from the flex bay by squeezing the blue release tabs at the back of the tray and pushing the tray out of the system Using a Phillips screwdriver disassemble the blank tray e For 2 5 inch hard drive systems remove the slide rails from the tray e For 3 5 inch hard drive systems remove the blank from the tray See Figure 3 18 For a SCSI tape drive route the SCSI data and power cables through the flex bay and through the tray and connect the cables to the tape backup unit Installing System Components Figure 3 18 Preparing the Tape Backup Unit and Tray 3 5 in HDD Chassis Only 1 drive blank 2 screws 4 3 tray 4 tape backup unit 6 Install the slide rails or tray on the tape backup unit Figure 3 18 shows the 3 5 inch tray installation 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages See Figure 3 19 8 Ifyou are installing a SCSI tape backup unit install the SCSI control
160. s in the are not available specified slots are unused when in mirror or 128 bit advanced ECC modes x X X Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode or change the memory mode to Optimized in the BIOS setup screen See System Memory Warning A fatal A fatal system error occurred error has caused and caused the system to system reset reboot Please check the system event log Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning Control The control panel is not Panel is not installed or has a faulty cable installed connection Install the control panel or check the cable connections between the display module the control panel board and the system board See Control Panel Assembly Warning No micro Micro code update failed code update loaded for processor n Update the BIOS firmware See Getting Help About Your System 51 Table 1 2 System Messages continued Message Causes Corrective Actions Warning Power The system configuration of If any system components required exceeds processor s memory were just upgraded return PSU wattage modules and expansion the system to the previous Check PSU and cards may not be supported configuration If the system system by the power supplies boots without this wa
161. sible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen Once you specify the boot mode the system boots in the specified boot mode and you install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup Z NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 55 Entering the System Setup Program 1 Tum on or restart your system 2 Press lt F2 gt after you see the following message lt F2 gt System Setup Z NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See Sy
162. so Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses an emulation type Auto automatically chooses the appropriate emulation type for the device except for devices installed in the internal SD card slot A device installed in the internal SD card slot will automatically emulate a hard drive If you install a device in this slot that is configured as a removable diskette drive you must manually set the emulation type to Floppy Using the System Setup Program and UEFI Boot Manager 61 Option Description Boot Sequence Retry Disabled default If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Integrated Devices Screen Option Description Integrated SAS RAID Controller Enabled default Enables or disables the integrated storage controller User Accessible USB Ports Enables or disables the user accessible USB ports All Ports On default Internal USB Port On default Internal SD Card Port Embedded NIC and NIC2 Embedded NIC3 and NIC4 Embedded Gb NICx NICI default Enabled with PXE Other NICs Enabled MAC Address Capability Detected 62
163. sses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features Z NOTE For a forgotten password see Disabling a Forgotten Password Your system is shipped without the system password feature enabled in BIOS A CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unl
164. stem Messages for an explanation of the message and suggestions for correcting errors Z NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 56 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Figure 2 1 Main System Setup Program Screen Dell Inc www dell com BIOS Version XX XX XX Service Tag XXXXXXX Asset Tag XXXXXXXKXXX System Time 08 15 45 System Date Mon Dee 1 2008 MOMGEY GOCCLAGS se cece vewadeevredssvenvwccetunemevee lt ENTER gt Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication lt ENTER gt Embeddded Server Management lt ENTER gt Power Management System Security lt ENTER gt
165. stomize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing If an item is grayed out and you wish to run that test you can select it by highlighting the item and pressing the spacebar Z NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Continue on Failure Enables the tests to continue without user intervention in the event that one of the tests has failed Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Running the System Diagnostics 175 Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results 176 Results Displays the test that ran and the result Errors
166. system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved proceed to step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card Reseat the expansion card risers to the system board See Expansion Cards and Expansion Card Risers Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting Your System 169 Troubleshooting the Processor s VAN CAUTION Many repairs may only be done by a certified service technician You 170 10 11 12 13 14 15 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the
167. t the mouse or Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors loose or improperly connected Defective mouse or keyboard keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device About Your System 41 Table 1 2 System Messages continued Message Causes Corrective Actions Gate A20 failure Faulty keyboard controller faulty system board See Getting Help General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem configuration information please run SETUP Invalid program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager Invalid PCIe card found in the Internal_Storage The system halted because an invalid PCle expansion card is installed in the Remove the PCle expansion card and install the integrated storage controller slot dedicated storage controller in the dedicated slot See slot Integrated Storage Controller Card Keyboard Faulty keyboard controller See Getting Help controller faulty system board failure Keyboard data Keyboard stuck line failur
168. tains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached 196 Glossary SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface SD card Secure digital flash memory card SDDC Single device data correction SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices
169. tatus Messages continued Code Text Cause Corrective Actions E1313 Fan The system is no longer fan Check LCD for additional redundancy redundant Another fan scrolling messages See lost Check failure would put the Troubleshooting a Fan fans system at risk of over heating E1410 System Fatal A fatal system error has Check LCD for additional Error been detected scrolling messages detected Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1414 CPU temp Specified processor is out of Ensure that the processor exceeding acceptable temperature heat sinks are properly range Check range installed See CPU heatsink Troubleshooting the Processor s and Troubleshooting System Cooling Problems E1418 CPU not Specified processor is Ensure that the specified detected missing or bad and the processor is properly Check CPU is system isin an unsupported installed See seated configuration Troubleshooting the properly Processor s E141C Unsupported Processors are in an Ensure that your CPU configur unsupported configuration processors match and ation Check conform to the type CPU or BIOS described in the processor revision technical specifications outlined in your system s Getting Started Guide E141F CPU The system BIOS has Remove AC power to the protocol reported a processor system for 10 seconds and error Power protocol error restart the syste
170. ted into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at 198 Glossary a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 199 200 Glossary Index A Advanced ECC memory mode 131 back panel features 19 backplane See SAS backplane battery RAID installing 116 removing 116 battery system replacing 141 troubleshooting 158 BIOS boot mode 55 blank hard drive 81 power supply
171. the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Installing System Components 95 3 If installed remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 4 Remove the VFlash media card if installed from the iDRAC6 Enterprise card See VF lash Media Optional 5 If present disconnect the Ethernet cable from the iDRAC6 Enterprise card 6 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs b As the card releases from the standoffs the connector under the card disengages from the system board connector c Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system 7 Install the plastic filler plug for the vacated RJ 45 Ethernet port in the system back panel 8 Reinstall the expansion card s in expansion card riser 1 See Installing an Expansion Card 9 Close the system See Closing the System 10 Reconnect the system and peripherals to their power sources and turn them on VFlash Media Optional The optional VFlash media is a Secure Digital SD card that can be used with the optional iDRAC6 Enterprise card See Integrated Dell Remote Access Control
172. the disk or the requested sector is defective Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device Troubleshooting an Optical Drive or Troubleshooting a Hard Drive for the appropriate drive s installed in your system SATA Portx device There is no device connected not found to the specified SATA port 46 About Your System Information only Table 1 2 System Messages continued Message Causes Corrective Actions SATA port x The drive connected to the device auto sensing error SATA port x device configuration error SATA port x device error Sector not found Faulty hard drive USB deek rior device or USB medium Seek operation failed specified SATA port is faulty Replace the faulty drive Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this m
173. the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility Troubleshooting Your System b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and then reseat the hard drive See Removing a Hot Swap Hard Drive d Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot Manager If the problem persists see Troubleshooting a Storage Controller Troubleshooting a Storage Controller Z NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot
174. the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 2 System Messages Message Causes Corrective Actions 128 bit Advanced ECC mode disabled For 128 bit Advanced ECC DIMMs must be installed in pairs Pairs must be matched in The Advanced ECC option was enabled in BIOS but is no longer valid due to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory 1 size and geometry Alert Advanced Advanced ECC Memory Ensure that the memory ECC Memory Mode Mode was enabled in the modules are installed in a disabled Memory system setup program but configuration that supports configuration does not support Advanced ECC Memory Mode the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Advanced ECC Memory Mode Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines If the problem persists see Troubleshooting System Memory About Your System 37 Table 1 2 System Messages continued Message Causes Corrective Actions Alert iDRAC6 not The iDRAC6 is not Wait f
175. thorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module 134 Installing System Components 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud See Removing the Cooling Shroud Locate the memory module sockets See Figure 6 2 oa A Ww N Press outward on the memory module ejectors to allow the memory module to be inserted into the socket See Figure 3 30 Figure 3 30 Installing and Removing a Memory Module 1 M y e WA 1 memory module 2 memory module socket ejectors 2 p 3 alignment key VAN CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 7 Press down on the memory module with your thumbs until the ejectors lock into positi
176. tion usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board 194 Glossary memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy applicable to hard drives or system memory When applied to hard drives a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID When applied to system memory data in one set of memory modules is duplicated in an identical set of memory modules mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s
177. troubleshooting a power supply mismatch error replace on ythe power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system Z NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the Velcro strap 2 Press the lever release latch and slide the power supply out of the chassis See Figure 3 7 86 Installing System Components Figure 3 7 Removing and Installing a Power Supply 1 power supply handle 2 Velcro strap 3 release latch Replacing a Power Supply 1 Ona system with redundant power supplies verify that both power supplies are the same type and have the same maximum output power Z NOTE The maximum output power shown in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 Z NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable managem
178. tton and power indicator controller A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral device coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing Glossary 191 CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle device driver A program that allows the operating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management See iDRAC exp
179. ubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time Locate the faulty fan indicated by the LCD panel or the diagnostic software Reseat the fan See Removing a Cooling Fan and Replacing a Cooling Fan Z NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly If the problem is not resolved install a new fan If the replacement fan does not operate see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You 160 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product l Troubleshooting Your System K
180. wer supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system and slide the cover back See Figure 3 3 4 Grasp the cover on both sides and lift the cover away from the system Closing the System 1 Lift up the latch on the cover 2 Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the system chassis See Figure 3 3 Push down the latch to lever the cover into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover Installing System Components 79 Figure 3 3 Removing or Installing the Cover 1 latch 2 latch release lock 3 chassis hooks Hard Drives Depending on your chassis and backplane your system has one of the following configurations Eight 2 5 inch drive bays e Four 3 5 inch drive bays with a flex bay for the optional tape backup unit e Six 3 5 inch drive bays without the flex bay All chassis support hot swappable SAS and SATA hard drives and the 2 5 inch bay chassis also supports hot swappable SSD hard drives in systems with integrated PERC controllers 80 Installing System Components All drives are installed at the front of the system and connect to the system board through the SAS backplane Ha
181. y Check because of a faulty memory DIMMs module or an invalid memory configuration E2110 Multibit The memory module in slot See Troubleshooting Error on DIMM has hada multi bit System Memory Reseat error MBE DIMM E2111 SBE log The system BIOS has Remove AC power to the disabled on disabled memory single bit system for 10 seconds and DIMM error SBE logging and will restart the system Reseat DIMM log any e N If the problem persists tne System 1s rebooted see Troubleshooting represents the l System Memory memory module implicated by the BIOS E2113 Mem mirror The system BIOS has Remove AC power to the OFF on DIMM disabled memory mirroring system for 10 seconds and Ht amp HH because it has determined restart the system Power cycle a half of the wee If the problem persists Bes na too many a see Troubleshooting amp represents the System Memory memory module pair implicated by the BIOS 11910 Intrusion System cover has been Information only detected removed Check chassis cover About Your System 35 Table 1 1 LCD Status Messages continued Code Text Cause Corrective Actions 11911 LCD Log Full LCD overflow message A Check the SEL for details Check SEL to review all maximum of ten error messages can display on the events Remove AC power to the Errors sequentially on the LCD system for 10 seconds or The eleventh message clear the SEL

Hardware Owner`s Manual

Contents

Download Pdf Manuals

Related Search

Related Contents