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HP Officejet J5700 All-in

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1. ssssssseeee een 272 Pack the HP All in One eric eec certet ria taceat A veces Pace tad iaceat us 273 14 Technical information Syst rmirequiremients 2c paco tp Ite terc Hes CER tue enun Ra done UR lena dene aae dodge albanien ee 275 Paper corel fet 276 Paper thay Capacities ROETET 276 lulii MP M sec cccesands yaceddeesievasuestcnctsasssach s EAE AE 276 Print margin SPECIFICATIONS airida aaa aaaea E EEEE EER 277 Prnt Specifications i cito iiie ERE aa ER ELE e EHE HORE ELE ERA a E EEEE oa ae EE Nara ERER OEF 277 Copy ellen 278 ax speeifications 2 4 cre diea Ee risate a cM ke E M rc er teer er de sa EcL A lols r eases 278 SIe hEJezee arme e aTi 278 day iile RzTorzreri e li o a ED 279 POWEFSPECINGALON sms 279 Environmental specifications eire cin nea Ina eiua Fa dna Po s dn RR Unna ua ne fees 279 Memory SPCCIICALONS P 279 Environmental product stewardship program seen ene 279 Protecting the environment sss eene en nennr nnn nnne innen 280 OZONE PFOCUCHON m 280 PAD RUIN CI TETTE E a E E E 280 dcm E 280 Material safety data sheets ssssssssssssssssssssssseseeeeenen eren nnne rnant 280 Hardware recycling program ssssssssssessseseseeeeeerener enne nnne nnne nsns 280 HP inkjet supplies recyclin
2. 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 f further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Becareful notto spill alcohol on the glass or exterior of the HP All in One as this might damage the device Printouts seem blurry or fuzzy Cause The fax sender is using a low resolution or the original was poor quality Solution Ask the sender to increase the resolution and to verify the quality of the original Cause The paper loaded in the input tray is not suitable for the HP All in One Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other paper type that is appropriate for the HP All in One For more information on choosing paper see Understand specifications for supported media Cause The Paper Type copy or print setting is incorrect Solution Change the Paper Type setting to match the type of paper loaded in the input tray To set the paper type for copies 1 In the Copy a
3. Solution Check the paper size setting Set the paper size to match the paper loaded in the input tray To set the paper size from the control panel 1 In the Copy area press Menu repeatedly until Copy Paper Size appears 2 Press I until the appropriate paper size appears 3 Press Start Copy Black or Start Copy Color Paper is not picked up from the input tray Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the inputtray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press OK on the control panel of the HP All in One Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing produces unexpected results The HP All in One is not responding The HP All in One prints meaningless characters Nothing happens when try to print My document did not print The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP All in One when print a photo Envelopes print incorrectly Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a sta
4. E 86 Edit a scanned preview imMage cccccecececceceeeeeeeaeeeeeeceeaeaeeeeeeseceaeeeeeesecaeaeeeeeeeseeeaeeeeeeeeaea 86 Printa Ezra H 86 Change default scan settings ene enne nnne nennen 86 Add a new image save destination eene 87 Change the default destination sssssssssssessssseseeenee enne 88 Change an image save destination sss enm 88 Change resolution or image type ssssseeeeee enne nennen nennen 89 Change Text Editing OCR mode eeeeeeee serene sepe rithn nente hn tte kan aaa 89 Change the image preview setting essem eene 90 9 10 Use the fax features Send a TAX em 91 CITIES LIINC OR 91 Send a fax using speed dials iiic eere ete ee dun enne dte uana 92 Send a fax manually from a phone sssssssseeeee emen nennen 93 Send a fax using monitor dialing oo eee cece e erent ee ee erates eeeaaeeeeteeeaeeesaeeeeesenaeeesennaaeess 94 Send a fax from memory nnnm nennen nnne ener rennen 95 Schedule a fax to send latet sposini yikayin etate eese rit dene pad ien ean 96 Send a fax to multiple recipients esssseeeene emm nennen 97 Send a color original or photo fax sssssssssseeeen nee eren 98 Send a fax from the compulter essc inn ede ai idi aidai 99 Send a fax from the HP Photosmart Studi
5. To erase a letter number or symbol A If you make a mistake press to clear it and then make the correct entry After you are done entering text press OK to store your entry Available symbols for dialing fax numbers To enter a symbol such as press Symbols repeatedly to scroll through the list of symbols The following table provides the symbols that you can use in a fax or phone number sequence fax header information and speed dial entries Available Description Available when entering symbols Displays an asterisk symbol when Fax header name speed dial required for dialing names speed dial numbers fax or 14 HP All in One overview continued Available Description Available when entering symbols phone numbers and monitor dial entries When auto dialing the HP All in One Fax header name fax header enters a pause in the number sequence number speed dial names speed dial numbers and fax or phone numbers Displays a left or right parenthesis to Fax header name fax header separate numbers such as area codes number speed dial names speed for easier reading These symbols do not dial numbers and fax or phone affect dialing numbers Ww When auto dialing W causes the HP All Speed dial numbers and fax or in One to wait for a dial tone before phone numbers continuing to dial R During auto dialing the R functions the Speed dial numbers and fax or same as a Flash button on your tel
6. 4 NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP All in One 132 Maintain the HP All in One Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections To clean the area around the ink nozzles 1 Turn on the HP All in One and open the print cartridge door The print carriage moves to the far right side of the HP All in One 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One Bf NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Lightly press down on the print cartridge to release it and then pull it toward you out 3 of the slot NOTE Donotremove both print cartridges at the
7. e Passports e Immigration papers e Selective service papers e Identification badges cards or insignias e Governmental stamps e Postage stamps e Food stamps e Checks or drafts drawn on Governmental agencies e Paper currency traveler s checks or money orders e Certificates of deposit e Copyrighted works Safety information Z WARNING To prevent fire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock A WARNING hazard Potential shock Read and understand all instructions in the Setup Guide 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Donotinstall or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the onscreen Troubleshooting help 9 No operator serviceable parts inside Refer servicing to qualified service personnel 10 Use i
8. iEs 35 Case H Shared voice fax line with computer dial up modem ssssssss 37 Case Shared voice fax line with answering machine sseeeeee 39 Case J Shared voice fax line with computer dial up modem and answering r schlre ciis item eer emet OI panini id 40 Case K Shared voice fax line with computer dial up modem and voice mail 43 Change settings on the HP All in One to receive faxes 45 Choose the recommended answer mode for your setup see 45 SIsmurE uaase EE 46 Set the number of rings before answering esee 46 Change the answer ring pattern for distinctive ringing eeees 47 Test your ax Selupi cccezssasrscesscesseescscatondsasesgscendeasacscuckatadtesnsqeni at aituateasuesaaseaitansecsehsseanamaat 47 et SCI D M Ht 48 Set eM iel roRe ome EE 49 Set up individual speed dial entries sss nene 49 Set up group speed dial entries sss eene 51 Delete speed dial entries sesssssssssssessseseeeeret ener entente nennen 52 Print the speed dial list sssesssssssesssssseseeeenee enne eene nnne nennen 52 Setup the phone DOOK itr rerit re iei Ir e EROR e ste rossa ue Ee Pe Sene Pet Lodo ne deinen 52 Create a phone book entry ssssssssssseesee ene enne nnne ener nennen 53 Edit or delete a p
9. Change the fax resolution and Lighter Darker settings e Send a fax in Error Correction Mode Send a basic fax You can easily send a single or multiple page black and white fax by using the control panel as described here Use the fax features 91 Chapter 9 NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes XX TIP You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from the control panel These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing To send a basic fax from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed XX TIP To add a pause in the fax number you are entering press Redial Pause or press the Symbols button repeatedly
10. Directly connected to the HP All in One on the 2 EXT port Onthe same phone line but not directly connected to the HP All in One To receive a fax manually 1 Make sure the HP All in One is turned on and you have paper loaded in the input tray 2 Remove any originals from the document feeder tray 3 Setthe Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All in One answers Or turn off the Auto Answer setting so that the HP All in One does not automatically answer incoming calls 4 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Press Start Fax Black or Start Fax Color on the control panel of the HP All in One b When prompted press 2 to select Fax Receive c After the HP All in One begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Related topics Set the number of rings before answering Set the answer mode Set up backup fax reception Depending on your preference and security requirements you can set up the HP All in One to store all the faxes it receives only the faxes it receives while the device is in an error condition or none of the faxes it receives The following Backup Fax Reception modes are available On The default setting When Backup
11. Make sure you have paper loaded in the input tray Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first In the Copy area press Menu repeatedly until Lighter Darker appears Do one of the following Press to darken the copy e Press to lighten the copy Press Start Copy Black or Start Copy Color Copy a legal size document onto letter paper 81 Chapter 7 To adjust the copy contrast from the HP Photosmart Studio Mac Software 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 Select the HP Device Manager from the Dock 4 In the Tasks area double click Make Copies The HP Copy dialog box appears 5 In the Copy Quality area drag the Contrast slider to the right to darken E NOTE You can also drag the slider to the left to lighten the copy 6 Click Black Copy or Color Copy Enhance blurred areas of your copy You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black text or adjust photographs by enhancing light colors that might otherwise appear white T
12. Troubleshooting disconnect everything except the HP All in One from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Ifthe Fax Line Condition Test fails without the other equipment connect the HP All in One to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Line Condition Test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line Cause The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then run the test again If the Dial Tone Detection Test passes without the other
13. 8 If your originals are loaded in the document feeder tray choose Document Feeder from the Fax Pages from pop up menu Send a fax 99 Chapter 9 100 9 If you want to include a cover page do the following a From the pop up menu choose HP Fax Cover Page The HP Fax Cover Page dialog box opens b From the Print Cover Page area select whether you want to print the cover page before or after the document you are faxing c From the Cover Page Type pop up menu choose the template that you want to use 10 Click Send Fax Now Send a fax from a software application You can send a file on your computer as a fax directly from the software application in which you are working on it such as a word processing or spreadsheet program To send a fax from a software application T 2 Open the file that you want to fax in its native software application From the File menu in your software application choose Print The Print dialog box opens From the Printer pop up menu choose the HP All in One Fax In the Copies amp Pages area do one of the following Select All to fax all pages of the current document Specify a page range if you want to fax only a section of your document From the pop up menu choose Fax Recipients The Fax Recipients dialog box opens In the To area enter the fax number and other recipient information and then click Add to Recipients The recipient is added to the Recipient List
14. ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 TELECOM TBR21 1998 EG 201 121 1998 FCC Title 47 CFR Part 68 TIA EIA 968 2001 Supplementary Information 1 The product herewith complies with the requirements of the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product was tested in a typical configuration 4 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s San Diego CA USA 25 September 2006 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 HP Officejet J5700 All in One series declaration of conformity 285 Chapter 14 286 Technical information Index Symbols Numerics 10 x 15 cm photo paper copy 74 load 66 specifications 276 4 x 6 inch photo pape
15. Order other supplies 266 To order other supplies such as HP All in One software a copy of the Setup Poster or other printed documentation or other customer replaceable parts call the phone number for your country region Country region Number for ordering Asia Pacific except for Japan 65 272 5300 Australia 1300 721 147 Europe 49 180 5 290220 Germany 44 870 606 9081 U K New Zealand 0800 441 147 South Africa 27 0 11 8061030 U S and Canada 1 800 474 6836 1 800 HP INVENT To order supplies in other countries regions not listed in the table go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Order supplies 13 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Get support and other information from the Internet Before you call HP customer support Access your serial number and service ID e Call in North America during warranty Call elsewhere in the world HP Quick Exchange Service Japan Prepare the HP All in One for shipment e Pack the HP All in One Warranty To obtain HP repair service you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting See Before you call HP customer support for steps to take before c
16. To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Press 6 and then press 5 This selects Tools and then selects Reprint Faxes in Memory 4 Highlight Print One fax or Print All faxes and then press OK f you selected Print One fax then highlight the fax you want to print and press OK If you selected Print All faxes the faxes are printed in the reverse order they were received with the most recently received fax printed first and so on 5 f you want to stop reprinting the faxes in memory press Cancel 106 Use the fax features To delete all the faxes in memory from the control panel A Turn off the HP All in One by pressing the Power button All faxes stored in memory will be deleted from memory when you turn off the power to the HP All in One 225 NOTE You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu To do so press Setup press 6 and then press 7 Related topics Set up backup fax reception Poll to receive a fax Polling allows the HP All in One to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the HP All in One calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send NOTE The HP All in One does not support polling pass codes Pol
17. forward fax calls 107 header 48 Internet over 111 230 IP phone using 111 230 ISDN line set up 31 lighten or darken 102 log 113 monitor dialing 94 no answer 255 not answering 207 paper size 108 paper width incorrect 257 parallel splitter 217 pause 13 PBX system set up 31 photos 98 poll to receive 107 poor quality printouts 142 143 146 153 157 158 problems receiving 158 207 problems sending 255 pulse or tone dial 22 receive 104 receive fails 249 redial 21 reduction 109 reports 111 reprint 106 resolution 101 rings to answer 46 Index schedule 96 send 91 send fails 249 send to multiple recipients 97 set up 23 settings 21 45 101 specifications 278 speed 23 speed dial 49 92 test setup 47 tone or pulse dial 22 troubleshoot 181 voice mail set up 34 43 45 217 volume 22 fax problems blank pages 158 194 blurry printouts 153 fax tones recorded 205 not printing 213 pages missing 191 210 poor print quality 143 146 153 155 157 158 191 receiving 181 196 198 204 sending 181 187 188 196 slanted printouts 155 slow transmission 196 smeared ink 142 static on phone line 223 text cut off 194 214 troubleshoot 181 FCC requirements 281 statement 282 file invalid name 254 supported formats 254 unsupported formats 254 firmware revision mismatch 250 fit to page 79 fit to page fails 237 FoIP 111 230 forward fax calls 107 G glass clean 117 load original 56
18. 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK Cause The fax resolution setting is set to a low resolution such as Standard Solution For the highest quality fax change the fax resolution to Fine Very Fine if available or Photo for black and white photographs To change the resolution from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass 4 NOTE Ifyou are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 In the Fax area press Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 4 In the Fax area press Menu repeatedly until Resolution appears Press f to select a resolution setting and then press OK 6 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your orig
19. 228 connected to the port labeled 1 LINE on the back of your HP All in One and the other end to your telephone wall jack as shown below 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All in One e Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure Cause The Fax Line Condition test failed Solution What to do e Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One For more information see Set up the HP All in One for faxing Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem
20. 4 NOTE You can also add recipients from the Phone Book or from the Address Book To select a recipient from the Address Book click Open Address Book and then drag and drop the recipient to the Fax Recipients area If you want to send the fax in color select Color in the Fax Mode area If you want to include a cover page do the following a From the pop up menu choose HP Fax Cover Page The HP Fax Cover Page dialog box opens b Fromthe Cover Page Template pop up menu choose the template that you want to use A preview of the template appears in the Preview area of the Cover Page dialog box c Fill in the appropriate information in the available boxes Click Send Fax Now Send a computer generated cover page as a single page fax Using the HP Photosmart Studio Mac Software you can prepare a fax composed only of a cover page Use the fax features To send a computer generated cover page as a single page fax 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 Inthe Tasks menu double click Send Fax The Print dialog box opens 3 From the Printer pop up menu choose the HP All in One Fax 4 From the pop up menu choose Fax Recipients The Fax Recipients dialog box opens 5 Inthe To area enter the fax number and other recipient information and then click Add to Recipients The recipient is added to the Recipient List 4 NOTE You can also add recipients from the Phone Bo
21. 5 Click Apply or OK The fax header information will appear on all the faxes you send Related topics Text and symbols Set up speed dialing You can assign speed dial entries to fax numbers you use often This lets you dial those numbers quickly by using the control panel This section contains the following topics Setupindividual speed dial entries e Setup group speed dial entries Delete speed dial entries Print the speed dial list Set up individual speed dial entries You can create speed dial entries for fax numbers that you use frequently If necessary you can also edit the name or fax number of a speed dial entry you have already created X TIP You can include individual speed dial entries in a group speed dial entry This enables you to send a fax to a group of people at one time The maximum number of individual speed dial entries allowed in a group speed dial entry varies by model This section contains the following topics Create individual speed dial entries Update individual speed dial entries Create individual speed dial entries You can create speed dial entries from the control panel or from your computer by using the software that you installed with the HP All in One To create speed dial entries from the control panel 1 Press Setup 2 Press 3 and then press 1 This selects Speed Dial Setup and then selects Individual Speed Dial The first unassigned speed dial entry appea
22. Cause Several situations can cause the Disconnected error message to appear e Your computer is not turned on e Your computer is not connected to the HP All in One The HP software that came with the HP All in One was not installed correctly The HP software is installed but it is not running Solution Make sure your computer is turned on and is connected to the HP All in One Also make sure you installed the software that came with the HP All in One No scan options Cause You did not install the software that came with the HP All in One or the software is not running Solution Make sure the software is installed and running For more information see the Setup Poster that came with the HP All in One Not supported Cause You tried to send a color fax from memory The HP All in One does not support this procedure Solution Try sending the color fax normally and not from memory Receiving fax machine did not answer Cause The receiving fax machine is not online is turned off is not functioning or is not set to automatically answer incoming faxes For more fax troubleshooting information see Fax troubleshooting Solution Try to send the fax to the number again at a later time If the problem persists try to contact the owner of the fax number Receiving fax machine does not support color Cause You have tried to send a color fax to a fax machine that does not support color Errors 255
23. Chapter 11 stack of paper against a flat surface and reload the paper into the input tray To continue your print job press the OK button on the control panel of the HP All in One To load full size paper 1 Remove the output tray 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 178 Troubleshooting 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Print troublesh
24. Chapter 9 This section contains the following topics Print fax confirmation reports Print fax error reports Print the fax log Print other reports Print fax confirmation reports If you need printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or Send amp Receive The default fax confirmation setting is Off This means that the HP All in One will not print a confirmation report for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction To enable fax confirmation from the control panel 1 2 Press Setup Press 2 and then press 3 This selects Print Report and then selects Fax Confirmation Press f to select one of the following and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive Send amp Receive Prints a fax confirmation report for every fax you send and receive XX TIP If you choose On Fax Send or Send amp Receive and scan your fax to send from memory you can include an image of the first page of the fax on the Fax Sent Confirmation report Press Setup pre
25. D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada 282 Technical information Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es a la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales Le num ro REN Ringer Equivalence Number attribu chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 1B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for t
26. Dialthe number by using the keypad on the phone that is connected to the HP All in One NOTE Donotuse the keypad on the control panel of the HP All in One when manually sending a fax You must use the keypad on your phone to dial the recipient s number 3 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Fax Black or Start Fax Color NOTE If prompted press 1 to select Send Fax and then press Start Fax Black or Start Fax Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Cause The telephone used to initiate the fax call was not connected directly to the HP All in One or was not connected properly Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece Ind
27. HP All in One overview Finish setting up the HP All in One Load originals and load paper Print from your computer Use the fax features Use the copy features Use the scan features Maintain the HP All in One Troubleshooting Order supplies HP warranty and support Technical information HP Officejet J5700 All in One series Help Y4 Chapter 1 8 HP Officejet J5700 All in One series Help 2 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Sources of information Sources of information gt Y I x 2 e 5 pd ac a uu b e Setup Poster The Setup Poster provides instructions for setting up your HP All in One and installing software Make sure you follow the steps in the Setup Poster in order User Guide This User Guide contains information on how to use your HP All in One including troubleshooting tips and step by step instructions It also provides additional setup instructions to supplement those in the Setup Poster Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP website This website offers technical su
28. The Fast setting uses less ink and extends the life of your print cartridges To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color To change the copy quality from the HP Photosmart Studio Mac Software 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 Select the HP Device Manager from the Dock The HP Device Manager window appears 4 Inthe Devices pop up menu choose the HP All in One and then double click Make Copies The HP Copy dialog box appears 5 In the Copy Quality area select Best Normal or Fast See above for complete descriptions 6 Click Black Copy or Color Copy Change default copy settings 76 When you change copy settings from the control panel the settings apply only to the current copy job To apply copy settings to all future copy jobs you can save the settings as defaults To set default co
29. The print cartridges might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Cause The print carriage is stalled Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again 4 NOTE If Backup Fax Reception is enabled and you turn off the HP All in One all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP All in One is turned off Fax troubleshooting 213 Chapter 11 Parts of a fax received are cut off Cause The sending fax machine has a problem Solution Check with the sender to see if the sending fax machine i
30. Use the Setup Assistant that came with your HP Photosmart Studio Mac Software to see if it can detect the HP All in One Refer to the help provided with your operating system for instructions on accessing the System Profiler If you are connecting the HP All in One through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP All in One off and then on again If necessary remove and then install the software you installed with the HP All in One again Troubleshooting tips 137 Chapter 11 For more information on setting up the HP All in One and connecting it to your computer see the Setup Poster that came with the HP All in One Information on print cartridges For best results use HP print cartridges The following tips help maintain HP print cartridges and ensure consistent print quality Keep all print cartridges in the original sealed packages until they are needed Store print cartridges at room temperature 15 6 26 6 C or 60 78 F Do not reattach the protective tape once it has been removed from the print cartridge Reattaching the plastic tape might damage the print cartridge Place the print cartridge in the HP All in One immediat
31. You can print a test page from the HP Photosmart Studio Mac Software to confirm the connection between the HP All in One and your Mac is working properly This test page is different from the self test report that you can print from the control panel To print a test page 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 From the Information and Settings drop down select Maintain Printer Print troubleshooting 165 Chapter 11 3 Select the HP All in One and then select Launch Utility 4 Click Print Test Page A test page is printed as long as your connection is set up and working properly For information on setting up the HP All in One see the Setup Poster provided with the HP All in One Cause The HP All in One has a paper jam Solution For information on clearing paper jams see Clear paper jams Cause The print carriage has stalled Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Cause The HP All in One is out of paper Solution Load paper in the input tray To load full size paper 1 Remove the output tray 166 Troubleshooting 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stac
32. computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Recommended fax setup for parallel type phone systems Case Shared voice fax line with answering machine Case J Shared voice fax line with computer dial up modem and answering machine Recommended fax setup for serial type phone systems Not applicable Not applicable Voice calls computer dial up modem and voice mail service Case K Shared voice fax line with computer dial up modem and voice mail Not applicable You answered Yes to questions 4 5 and 7 only For additional fax setup information in specific countries regions see the Fax Configuration Web site listed below Austria Germany www hp com at faxconfig www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom Spain www hp com uk faxconfig www hp es faxconfig The Netherlands www hp nl faxconfig Belgium France www hp be fr faxconfig Belgium Dutch www hp be nl faxconfig Portugal www hp pt faxconfig Sweden www hp se faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Norway www hp no faxconfig Ireland www hp com ie faxconfig France www hp com fr faxconfig Italy www hp com it faxconfig Finish setting up the HP All i
33. go to the following website www hp com recycle Work with print cartridges 125 Chapter 10 6 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections 7 Slide the new print cartridge forward into the empty slot Then gently push on the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print cartridge slide it into the left slot If you are installing a black print cartridge slide it into the right slot 126 Maintain the HP All in One 8 Close the print cartridge door 9 If you installed a new print cartridge the print cartridge alignment process begins 10 Make sure you have plain paper loaded in the input tray and press OK The HP All in One prints a print cartridge alignment sheet 11 Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet Related topics e Check the estimat
34. into these papers Extremely smooth shiny or coated papers not specifically designed for the HP All in One They can jam the HP All in One or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film Iron On Transfers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies printouts or faxes X TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards e Load envelopes Load full size paper You can load many types of letter A4 or legal paper into the input tray of the HP All in One Load paper 63 Chapter 5 To load full size paper 1 Remove the output tray 3 Tap a stack of paper on a flat surface to alig
35. the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes n Cause The receiving fax machine is having problems Solution To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The Fax Speed option is set to a slow transmission speed Fax troubleshooting 197 Chapter 11 Solution Make sure the Fax Speed option is set to Fast or Medium To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press e to select one of the following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud The HP All in One cannot receive faxes but can send faxes Cause The HP All in One is not set up properly for faxing Solution Follow the instructions to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the
36. ul fh Zee Wie amp eM LL SUL Mae Lx REMI VERIS Rae fet Xf BEV OHMICL Los rey SUvs BRO E CLAMPS A b uc Bad 0570 000511 PME 03 3335 9800 A Wis A AF AHER CX teu A thoi RI EH orn 9 00 2 5 PH 5 00 c E A DA 10 00 2 5 FR 5 00 T wes Hs EO Ade 3H kd y EAOfH h oti pz AASayexe eaMLCOA Rqonga DAP CHTHREYA USFVUYFIOFLAAEMMALRBBIC HERRIA TLETT Ziti APOR ASA Ch o E DE Lt PREME R TE o C LEER ERU EG ACOTIR E SILT lt 7E US tolo WOMEN TES EW OHMS ko CRN Et BLS Wagers cities LC DERE S AU PRD SHR EORNA RA DT LET Bux nua ze LY OGRA ko T HANSA H YET COP EAIL PRPHRLICRETSILBHOVET For instructions on how to pack your device for exchange see Pack the HP All in One Prepare the HP All in One for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device The print cartridges The control panel faceplate e The power cord USB cable and any other cable connected to the HP All in One Any paper loaded in the input tray e Remove any originals you might have loaded in the HP All in One This section contains the following topics Remove the print cartridges before shipment Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP All in One mak
37. up as individual speed dial entries on the HP All in One To create group speed dial entries from the control panel 1 Press Setup 2 Press 3 and then press 2 This selects Speed Dial Setup and then selects Group Speed Dial The first unassigned speed dial entry appears on the display 3 Press OK to select the displayed speed dial entry You can also press jor i to select an empty entry and then press OK 4 Press or to scroll through the individual speed dial entries you set up and then press OK to select the appropriate entry 5 Press 1 to add another individual speed dial entry or press 2 if you are finished Enter the group speed dial name and then press OK 7 Press 1 to add another group or press 2 if you are finished 9 To create group speed dial entries from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 Inthe Information and Settings pop up menu choose Fax Speed Dial Settings In the Fax Speed Dial dialog box choose an empty number in the speed dial list 4 Click Add Group The Add Speed Dial Group dialog box appears 5 n the Group Name box enter the name 6 Choose the individual speed dial entry to add to the group and then click Add to Group 7 Click OK The name of the group appears in the fax speed dial list with an arrow icon next to it You can click the arrow to view the list of members in that group 8 Click
38. 1 Load your original with the print side up into the document feeder tray Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All in One detected the pages you loaded XE TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray 2 Slide the paper guides inward until they stop at the left and right edges of the paper 4 NOTE Remove all originals from the document feeder tray before lifting the lid on the HP All in One To load an original on the scanner glass 1 Remove all originals from the document feeder tray and then lift the lid on the HP All in One 2 Load your original print side down on the right front corner of the glass Fax troubleshooting 195 Chapter 11 3 Close the lid Fax transmission is slow Cause You are sending a fax in color Solution Sending a fax in color can take longer than sending a black and white fax Try sending the fax in black and white Cause The document contains a lot of graphics or has very fine detail Solution For faster transmission use Standard resolution This setting provides the fastest possible transmission with the lowest quality of fax The default resolution is Fine which can take longer to send To change the resolution from the control panel 1 Load your originals print side up into the documen
39. 2 Turn on the Auto Answer setting 3 Changethe Distinctive Ring setting to match the pattern thatthe telephone company assigned to your fax number Ef NOTE By default the HP All in One is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the HP All in One might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The HP All in One will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax 32 Finish setting up the HP All in One Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP All in One as described in this section Figure 4 4 Back view of the HP All in One 1 Telephone wall jack Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Telephone optional To set up the HP All in One with a shared voice fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack
40. All in One To print the speed dial list 1 Press Setup 2 Press 3 and then press 4 This selects Speed Dial Setup and then selects Print Speed Dial List XX TIP You can also print this list by selecting Speed Dial List from the Print Report menu Press Setup press 2 and then press 7 Set up the phone book In addition to setting up speed dial entries for frequently used numbers you can set up fax numbers in the Phone Book that came with your HP Photosmart Studio Mac Software or in the Address Book that comes with Mac OS X When you send a fax by 52 Finish setting up the HP All in One using the HP Photosmart Studio Mac Software you can simply select an entry from the Phone Book or Address Book and the contact information is automatically inserted HP recommends using the Address Book to store your fax recipients information rather than the Phone Book For information on adding recipients to the Address Book see the onscreen Help that came with Mac OS X f NOTE The Phone Book and Address Book are only available when sending a fax from the HP Photosmart Studio Mac Software Speed dial entries are available when sending a fax from both the HP Photosmart Studio Mac Software and the control panel of the HP All in One This section contains the following topics Create a phone book entry Edit or delete a phone book entry Export and import fax numbers Create a phone book entry Follow thes
41. CR 71 Stopa PM ML OD cr 72 7 Use the copy features Make a COPY PRESE 73 Set The number of Coples rrr rrt lesnaneecxtseicesascetenaandersvchesnaatsedsiaesse 74 Set the copy Paper SIZC wii ase oii diet HS Lr eH EE EE BER e ERR aE ERa 74 Set Ihe COPY paper type eter RO aa aiaeei S ERRERNER sss SEES HE ERU TREO RIPRRIR Des 75 Change copy speed or quality cecinere neret attenta ka sse pa a eda avia 76 Change default copy settings caneret esee ritas i e Gne e this Re ea aede roca a nne Ene dae hne 76 Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo ssse 77 Resize an original to fit onto letter or A4 paper sssssssee emen 79 Resize an original using custom settings ssssssseeee emm 80 Copy a legal size document onto letter paper ssseeee eem 81 Adjust the lightness and darkness of your copy em een 81 Enhance blurred areas of your COPY c ccceceeeeeeecceeeeeeceeaeceeeceeeaaeaeeeeeseeaaeeeeeesensneeeeeeeeseaaes 82 Enhance light areas of your COD 0 ccccceceeeeeeeeeeeceeeteeeeaeeeeeeeseceeaaeaeeeeeeeeseceesaeeeeeeeeeeenaaees 82 lemen te 83 8 Usethe scan features leche bea 85 Scan an original to a compulter ssssssesssseeeeneeene nem e enne ennemis 85 jeep
42. Chapter 11 Solution The HP All in One alerts you to this situation and sends the color fax as black and white instead Paper messages The following is a list of paper related error messages Cannot load paper from input tray Ink is drying Out of paper Paper jam misfeed or blocked carriage Paper mismatch Wrong paper width Cannot load paper from input tray Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press OK on the control panel of the HP All in One Ink is drying Cause Transparencies and some other media require a drying time that is longer than normal Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Out of paper Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and relo
43. Dial the number by using the keypad on the phone that is connected to the HP All in One NOTE Do not use the keypad on the control panel of the HP All in One when manually sending a fax You must use the keypad on your phone to dial the recipient s number 3 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax EA NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Fax Black or Start Fax Color Ef NOTE If prompted press 1 to select Send Fax and then press Start Fax Black or Start Fax Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the HP All in One This enables you to respond to prompts while dialing as well as control the
44. Environmental product stewardship program Regulatory notices Declaration of conformity European Economic Area e HP Officejet J5700 All in One series declaration of conformity System requirements EA NOTE For the most current information about supported operating systems and system requirements visit www hp com support Operating system compatibility Windows 2000 Windows XP Windows XP x64 Professional and Home Editions e Mac OS X 10 3 10 4 Linux EA NOTE Printer and scanner drivers for Windows Server 2003 both 32 bit and 64 bit versions require a minimum of an Intel Pentium Il or Celeron processor 128 MB RAM 200 MB free hard disk space The drivers are available at http www hp com support Minimum requirements Windows 2000 Intel Pentium Il or Celeron processor 128 MB RAM 280 MB free hard disk space Windows XP 32 bit Intel Pentium II or Celeron processor 128 MB RAM 280 MB free hard disk space Windows XP x64 Intel Pentium II or Celeron processor 128 MB RAM 280 MB free hard disk space MacOSX 10 3 8 10 4 x 400 MHz Power PC G3 v10 3 8 and v10 4 x or 1 83 GHz Intel Core Duo v10 4 x 128 MB memory 300 MB free hard disk space Microsoft Internet Explorer 6 0 Technical information 275 Chapter 14 Recommended requirements Windows 2000 Intel Pentium III or higher processor 256 MB RAM 500 MB free hard disk Paper specifications
45. Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Troubleshooting Communication problems over a USB connection If the HP All in One and computer are not communicating with each other try the following Look at the display on the HP All in One If the display is blank and the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again Check the System Profiler to verify your USB connection If the HP All in One shows up in the USB window then the USB connection between your computer and HP All in One is working If it is working there might be a problem with the software
46. HP All in One cannot receive faxes but can send faxes The HP All in One is having problems receiving a manual fax Fax tones are recorded on my answering machine The HP All in One is not answering incoming fax calls Pages of a fax received are missing Faxes are received but do not print Parts of a fax received are cut off The computer to which am connecting has only one phone port hear static on my telephone line since connecting the HP All in One The fax test failed am having problems faxing over the Internet using IP phone The fax log report shows an error The HP All in One is having problems sending and receiving faxes Cause The HP All in One is not set up properly for faxing Solution Follow the instructions to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly For more information see Set up the HP All in One for faxing Fax troubleshooting 181 Chapter 11 The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem To test your fax setup from the control panel 1 Setup the HP All in One for faxing according to your particular home or office setup instructions 2 Insert the prin
47. Menu The Enter Number prompt appears Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed Press Start Fax Color If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes NOTE Ifthe recipient s fax machine only supports black and white faxes the HP All in One automatically sends the fax in black and white A message appears after the fax has been sent indicating that the fax was sent in black and white Press OK to clear the message 98 Use the fax features Send a fax from the computer You can load a black and white or color document such as a photo in the HP All in One then send it as a fax with a cover page by using the HP Photosmart Studio Mac Software that came with the HP All in One You can also send a file on your computer as a fax directly from the software application in which you are working on it This section contains the following topics Send a fax from the HP Photosmart Studio Mac Software e Send a fax from a software application e Send a computer generated cover page as a single page fax
48. Scan an image You can start a scan from your computer or from the HP All in One Touse the scan features the HP All in One and computer must be connected and turned on The HP All in One software must also be installed and running on your computer prior to scanning On a Mac the HP All in One software is always running This section contains the following topics e Scan an original to a computer Stop scanning Scan an original to a computer You can scan originals placed either on the glass or in the document feeder tray by using the control panel To scan to a computer 1 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray 2 Press Scan To A list of destinations including software applications appears on the display Use the scan features 85 Chapter 8 3 Press OK to select the default application to receive the scan or press fl to select a different application and then press OK A preview image of the scan appears on your computer where you can edit it 4 Make any edits to the preview image and then click Accept when you are finished The HP All in One sends the scan to the selected application Stop scanning To stop scanning A Press Cancel on the control panel Edit a scanned preview image You can use the tools in the HP Scan Pro window to modify a preview image Any changes that you make such as brightness image type resolution
49. Send a fax from the HP Photosmart Studio Mac Software You can load a black and white or color document in the automatic document feeder or on the glass of the HP All in One then send the document as a fax with a cover page by using the HP Photosmart Studio Mac Software To send a fax from the HP Photosmart Studio Mac Software 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass 4 NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Select the HP Device Manager from the Dock The HP Device Manager window appears 3 From theTasks menu double click Send Fax The Print dialog box opens 4 From the Printer pop up menu choose the HP All in One Fax 5 From the pop up menu choose Fax Recipients The Fax Recipients dialog box opens 6 In the To area enter the fax number and other recipient information and then click Add to Recipients The recipient is added to the Recipient List NOTE You can also add recipients from the Phone Book or from the Address Book To select a recipient from the Address Book click Open Address Book and then drag and drop the recipient to the Fax Recipients area 7 f you want to send the fax in color choose Color from the Fax Mode pop up menu
50. a fax or phone number NOTE This feature is not supported in all countries regions If it is not supported in your country region Tone or Pulse Dialing does not appear in the Basic Fax Setup menu To set tone or pulse dialing from the control panel 1 Press Setup 2 Press 4 and then press 6 This selects Basic Fax Setup and then selects Tone or Pulse Dialing 3 Press to select an option and then press OK Set the fax speed You can set the fax speed used to communicate between the HP All in One and other fax machines when sending and receiving faxes The default fax speed varies by country region If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service APBX system e Fax over Internet Protocol FolP Anintegrated services digital network ISDN service If you experience problems sending and receiving faxes you might want to try setting the Fax Speed setting to Medium or Slow To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of the following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud Fax setup In this section you will learn how to set up the HP All in One so that faxing works successfully with equipment and services you might al
51. a higher quality setting to increase the amount of ink used for printing or copying To change the print speed or quality Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu choose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray 7 From the Quality pop up menu choose the appropriate quality setting for your project FO ug x To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color The text edges are jagged Cause The font is a custom size Solution Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed The printout has a horizontal band of distortion near the bottom of the page Cause Your image has light blue gray or brown hues that print near the bottom of the page Solution Load high qual
52. alignment again If the alignment fails again you might have a defective sensor or print cartridge To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place Cause The contacts on the print cartridge are not touching the contacts in the print carriage Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The print cartridge or sensor is defective Errors 261 Chapter 11 Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You installed new pri
53. and more apply to this scan session only You can do the following using the HP Scan Pro software Select a portion of the image Change the image type and quality Change the resolution e Crop or straighten the image Adjust the brightness or contrast Adjust the color or saturation Sharpen or blur the image Rotate the image Resize the image For more information see the HP Scan Pro section of the HP Photosmart Mac Help Print a scanned image You can print a scanned image from the HP Scan Pro scan preview software For more information see the HP Scan Pro section of the HP Photosmart Mac Help Change default scan settings You can use the tools in the software you installed with the HP All in One to permanently change certain settings for all scan sessions You can also use your favorite application as the default destination for viewing scanned images You can change the default destination application associated with the Scan button in the software you installed with the HP All in One and the Scan To button on the control panel This section contains the following topics Add a new image save destination Change the default destination 86 Use the scan features Change an image save destination Change resolution or image type Change Text Editing OCR mode Change the image preview setting Add a new image save destination The software you installed with the HP All in One enab
54. appears press OK 4 When prompted press 1 for Yes or 2 for No 5 Press ij or f to scroll through the countries regions When the country region you want to select appears press OK 6 When prompted press 1 for Yes or 2 for No Set the date and time You can set the date and time from the control panel The date and time format is based on the language and country region setting When you send a fax the current date and time are transmitted along with your name and fax number as part of the fax header Bf NOTE In some countries regions the date and time stamp on the fax header is a legal requirement If the HP All in One loses power for more than 72 hours you might need to reset the date and time To set the date and time 1 Press Setup 2 Press 6 and then press 3 This selects Tools and then selects Date and Time 3 Enter the month day and year by pressing the appropriate numbers on the keypad Depending on your country region setting you might enter the date in a different order 4 Enter the hours and minutes 5 If your time is displayed in the 12 hour format press 1 for AM or 2 for PM The new date and time settings appear on the display Set the scroll speed The Set Scroll Speed option enables you to control the rate at which text messages scroll from right to left on the display For example if the message is Aligning cartridges please wait it will not completely fit in the display and w
55. avoid paper jams tuck the flaps inside the envelopes Print troubleshooting 173 Chapter 11 Text or graphics are cut off at the edge of the page Cause The margins are not set correctly in your software application Solution Make sure the margin settings for the document do not exceed the printable area of the HP All in One To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long asthey are greater than the minimum margins the HP All in One supports 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The size of the document you are printing is larger than the paper loaded in the input tray Solution Make sure the layout ofthe document you are trying to printfits on a paper size supported by the HP All in One To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the HP All in One 3 Checkthe graphics in the document to make sure that the current size fits within the printable area of the HP All in One 4 Cancel the print job if the graphics do not fit in the printable area of the page XX TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you ca
56. confirmation reports fax 112 connection problems device not found 258 fax 181 187 188 198 204 HP All in One does not turn on 135 connection types supported printer sharing 16 USB 16 contrast fax 102 control panel buttons 12 enter text and symbols 13 features 12 scroll speed 20 copy blank 239 borderless has borders 240 borderless photo 77 button 13 cancel 83 crop is wrong 242 default settings 76 enhance light areas 82 enlarge 80 fit to page fails 237 legal to letter 81 make a copy 73 missing information 236 number of copies 74 paper size 74 paper types recommended 75 photos enhance 82 quality 76 reduce 80 81 Size custom 80 smeared 145 specifications 278 speed 76 text enhance 82 287 too dark 233 too light 233 troubleshooting 233 correct port test fax 227 country region set 19 cover page fax 100 credit card fax using 93 94 crop borderless copy is wrong 242 fails 254 custom sized media guidelines 58 sizes supported 60 customer support contact 268 HP Quick Exchange Service Japan 271 North America 269 outside U S 269 serial number 268 service ID 268 warranty 267 website 267 D dark copy 233 darken copies 81 faxes 102 date 20 declaration of conformity European Economic Area 284 United States 285 default settings fax 103 restore 21 delete faxes from memory 107 210 217 speed dial entries 52 destinations add 86 automatic mode 86 change 86 change image type 8
57. control panel To print a test page 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 From the Information and Settings drop down select Maintain Printer Select the HP All in One and then select Launch Utility 4 Click Print Test Page A test page is printed as long as your connection is set up and working properly For information on setting up the HP All in One see the Setup Poster provided with the HP All in One p Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the light next to the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The HP All in One experienced an error Solution Turn the HP All in One off and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the HP All in One E NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in The HP All in One prints meaningless characters Cause The memory in the HP All in One is full Solution Turn off the HP All in One and your computer for 60 seconds then turn them both on and try printing again Cause The
58. detects an original loaded in the automatic document feeder the HP All in One sends the document to each number in the group speed dial entry If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes 4 NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The HP All in One scans the fax into memory then dials the first number When a connection is made the HP All in One sends the fax and dials the next number If a number is busy or not answering the HP All in One follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated To send a fax to multiple recipients from the HP Photosmart Studio Mac Software 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass 2 Select the HP Device Manager from the Dock The HP Device Manager window appears 3 In the Devices pop up menu choose the HP All in One and then double click Send Fax The Print dialog box opens From the Printer pop up menu choose the HP All in One Fax From the pop up menu choose Fax Recipients mg Send a fax 97 Chapter 9 Enter the
59. device is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media Tips for selecting and using print media Understand specifications for supported media Set minimum margins Papers to avoid Tips for selecting and using print media For the best results observe the following guidelines Always use media that conforms to the device specifications For more information see Understand specifications for supported media Load only one type of media at a time into a tray For Tray 1 and Tray 2 load media print side down and aligned against the right and back edges of the tray Tray 2 is available with some models For more information see Understand supported media types and weights Tray 2 is designed to hold only plain paper Do not overload the trays For more information see Understand specifications for supported media To prevent jams poor print quality and other printing problems avoid the following media Multipart forms Media that is damaged curled or wrinkled Media with cutouts or perforations Media that is heavily textured embossed or does not accept ink well Media that is too lightweight or stretches easily Cards and envelopes Avoid envelopes that have a very slick finish self stick adhesiv
60. document feeder tray 1 Load your original with the print side up into the document feeder tray Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All in One detected the pages you loaded x TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray Load originals and load paper 55 Chapter 5 2 Slide the paper guides inward until they stop at the left and right edges of the paper NOTE Remove all originals from the document feeder tray before lifting the lid on the HP All in One Related topics Load an original on the glass Load an original on the glass You can copy scan or fax up to letter or A4 size originals by loading them on the glass If your original is legal size or contains multiple full size pages load it in the automatic document feeder Bf NOTE Many ofthe special features will not work correctly if the glass and lid backing are not clean To load an original on the scanner glass 1 Remove all originals from the document feeder tray and then lift the lid on the HP All in One 2 Load your original print side down on the right front corner of the glass 56 Load originals and load paper 3 Close the lid Related topics Load an original in the automatic document feeder Clean the HP All in One Select print media The
61. document is corrupt Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Nothing happens when try to print Cause The HP All in One is turned off 164 Troubleshooting Solution Look at the display on the HP All in One If the display is blank and the light next to the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The HP All in One is busy with another task Solution If the HP All in One is performing another task such as copying faxing or scanning your print job will be delayed until the HP All in One completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check the HP All in One display to see if there are any messages Cause The HP All in One is not the selected printer Solution Make sure the HP All in One is the selected printer in your software application Cause The computer is not communicating with the HP All in One Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below
62. edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type Errors 251 Chapter 11 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 252 Troubleshooting 7 Flip the tray extender up toward you NOTE When you use legal size paper leave the tray extender closed To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Press 6 and then press 5 This selects Too
63. equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled Fax troubleshooting 229 Chapter 11 230 1 LINE on the back of the HP All in One For more information see Set up the HP All in One for faxing 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack f your telephone system is not using a standard dial tone such as some PBX Systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriat
64. fax call Solution Depending on your office setup you might be able to set the HP All in One to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see Choose the recommended answer mode for your setup If you must have Auto Answer off you will need to press Start Fax Black or Start Fax Color to receive a fax XX TIP If you are not close enough to the HP All in One to reach the control panel wait several seconds and then press 1 2 3 on your phone If the HP All in One does not begin receiving the fax wait several more seconds and press 1 2 3 again After the HP All in One begins to receive the fax you can hang up the phone Cause You subscribe to a voice mail service at the same phone number you use for fax calls Solution Set the HP All in One to answer faxes manually You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls For more information on how to set up the HP All in One when you have a voice mail service see Set up the HP All in One for faxing Cause You have a computer dial up modem on the same phone line as the HP All in One Solution If you have a computer dial up modem on the same phone line as the HP All in One check to make sure that the software that came with yo
65. glass or automatic document feeder is clean Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Some of the pages of a fax received are faded or blank Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Cause The sender incorrectly loaded the originals in the sending
66. group speed dial entries 51 H hardware test fax 225 header fax 48 help button 12 other resources 9 HP Photosmart Software preview image defaults 86 l images scan 85 improper shutdown 259 individual speed dial entries 49 ink drying time 256 low 177 260 sprays inside device 159 sprays inside HP All in One 181 ink cartridges See print cartridges ink levels check 121 Internet fax using 111 230 invalid file name 254 IP phone 111 230 ISDN line set up with fax 31 J jams media to avoid 57 jams paper 68 junk fax number 109 K keypad 12 13 L labels specifications 276 language set 19 left arrow 12 legal paper copy 74 load 63 specifications 276 letter paper copy 75 load 63 specifications 276 lid backing clean 117 light copy 233 lighten copies 81 faxes 102 line condition test fax 228 load 10 x 15 cm photo paper 66 4 x 6 inch photo paper 66 A4 paper 63 envelopes 68 full size paper 63 index cards 67 legal paper 63 letter paper 63 original 55 log fax 113 M Mac OS system requirements 275 maintenance align print cartridges 128 check ink levels 121 clean exterior 118 clean glass 117 clean lid backing 117 clean print cartridges 130 print cartridges 123 prompt delay time 20 remove print cartridges 271 replace print cartridges 124 restore factory defaults 21 self test report 122 set scroll speed 20 make a copy 73 manual receive fax 104 send fax 93 94 margins duplexer 62 incorre
67. in first 3 In the Copy area press the Reduce Enlarge button Resize an original to fit onto letter or A4 paper 79 Chapter 7 4 Do one of the following If you loaded your original in the document feeder tray or on the glass press I until Full Page 91 appears e Ifyou loaded a full or small size original on the glass press lie until Fit to Page appears 5 Press Start Copy Black or Start Copy Color To resize a document from the HP Photosmart Studio Mac Software 1 Make sure you have paper loaded in the input tray 2 Load your original 3 Select the HP Device Manager from the Dock The HP Device Manager window appears 4 Inthe Tasks area double click Make Copies The HP Copy dialog box appears In the Reduce Enlarge area select Fit to Page 6 Click Black Copy or Color Copy m Resize an original using custom settings You can use your own custom settings to reduce or enlarge a copy of a document To set a custom size from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass If you use the document feeder tray place the pages so that the top edge of the document goes in first In the Copy area press the Reduce Enlarge button Press until Custom 100 appears Press OK Press or use the keypad to enter a percentage to reduce or enlarge the copy The minimum and maximum percentage to resize a copy var
68. jam 208 Troubleshooting The print cartridge door is open Close the print cartridge door as shown below The print carriage is stalled Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again NOTE If Backup Fax Reception is enabled and you turn off the HP All in One all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP All in One is turned off Resolve any problems found To clear the memory you can either print or delete the faxes stored in memory To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Press 6 and then press 5 This selects Tools and then selects Reprint Faxes in Memory The faxes are printed in the reverse order they were received with the most recently received fax printed first and so on 4 f you want to stop reprinting the faxes in memory press Cancel Fax troubleshooting 209 Chapter 11 To delete all the faxes in memory from the control panel A Turn off the HP All in One by pressing the Power button All faxes stored in memory will be
69. not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections 5 Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 8 Run a fax test o When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case J Shared voi
70. number without printing a backup copy on the HP All in One f NOTE Ifthe HP All in One is not able to forward the fax to the designated fax machine if it is not turned on for example the HP All in One will print the fax If you set up the HP All in One to print error reports for received faxes it will also print an error report Choose On Print amp Forward to print a backup copy of your received fax on the HP All in One while forwarding the fax to another number 4 Atthe prompt enter the number of the fax machine that will receive the forwarded faxes 5 Atthe prompt enter a start time and date and a stop time and date 6 Press OK Fax Forwarding appears on the display If the HP All in One loses power when Fax Forwarding is set up the HP All in One saves the Fax Forwarding setting and phone number When power is restored to the device the Fax Forwarding setting is still On NOTE You can cancel fax forwarding by pressing Cancel on the control panel when the Fax Forwarding message is visible on the display or you can select Off from the Fax Forwarding Black Only menu To forward faxes from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 In the Information and Settings drop down menu choose Fax Setup Utility The Device Settings dialog box opens 3 From the pop up menu choose Fax Forward The Fax Forward dialog box appea
71. only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 11 1 Example of a parallel splitter Fax troubleshooting 247 Chapter 11 Figure 11 2 Back view of the HP All in One Telephone wall jack Phone cord connected to the 2 EXT port Parallel splitter Telephone optional Computer with modem On 0o rn Phone cord supplied in the box with the HP All in One connected to the 1 LINE port To set up the HP All in One to a computer with one phone port 1 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One f NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already
72. only to the print features You must perform other functions from the host computer or from the control panel on the HP All in One HP All in One overview To enable printer sharing on a Mac 1 On both the client and host computers do the following a Click System Preferences in the Dock or from the Apple menu choose System Preferences The System Preferences dialog appears b In the Internet amp Network area click Sharing c From the Services tab click Printer Sharing 2 Onthe host computer do the following a Click System Preferences in the Dock or from the Apple menu choose System Preferences The System Preferences dialog appears b In the Hardware area click Print amp Fax c Doone of the following depending on your OS OS 10 3 x From the Printing tab click the check box to Share my printers with other computers OS 10 4 x Click Sharing click the check box to Share this printer with other computers and then select the printer to share Connection information M Chapter 3 18 HP All in One overview 4 Finish setting up the HP All in One After you have completed the steps in your Setup Poster refer to this section to help you finish setting up the HP All in One This section contains important setup related information for your device including information on setting preferences This section contains the following topics e Set your preferences e Fax setup Set your preferences Yo
73. pages Send HP an e mail message for answers to your questions Connect with an HP technician by using online chat Check for software updates Support options and availability vary by product country region and language HP warranty and support 267 Chapter 13 Before you call HP customer support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan If you need to contact HP Customer Support do the following before you call qi 5 Make sure that a The HP All in One is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray Reset the HP All in One a Turn off the HP All in One by pressing the Power button b Unplug the power cord from the back of the HP All in One c Plug the power cord back into the HP All in One d Turn on the HP All in One by pressing the Power button To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP website
74. panel Available symbols for dialing fax numbers Enter text using the keypad on the control panel You can enter text or symbols by using the keypad on the control panel Text and symbols 13 Chapter 3 To enter text 1 Press the keypad numbers that correspond to the letters of a name For example the letters a b and c correspond to the number 2 as shown on the button below TD 2 abc XX TIP Press a button multiple times to see the available characters Depending on your language and country region setting other characters might be available in addition to the ones shown on the keypad 2 After the correct letter appears wait for the cursor to advance automatically to the right or press li Press the number that corresponds to the next letter in the name Press the button multiple times until the correct letter appears The first letter of a word is automatically set to uppercase To enter a space pause or symbol A To insert a space press Space To enter a pause press Redial Pause A dash appears in the number sequence To enter a symbol such as press the Symbols button repeatedly to scroll through the list of available symbols asterisk dash ampersand amp period slash parentheses apostrophe equals 2 number sign at exclamation underscore plus semicolon question comma colon percent 96 approximation
75. press Speed Dial or a one touch speed dial button to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Related topics Adjust the volume Set up speed dialing Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The HP All in One scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the HP All in One scans the pages into memory you can immediately remove the originals from the document feeder tray To send a fax from memory 1 Load your originals print side up into the document feeder tray f NOTE This feature is not supported if you load your originals on the glass You must load your originals in the document feeder tray In the Fax area press Menu The Enter Number prompt appears Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed In the Fax area press Menu repeatedly until How to Fax appears Send a fax 95 Chapter 9 5 Press fe until Scan amp Fax appears and then press OK 6 Press Start Fax Black NOTE If you press Start Fax Color the fax will be sent in black and white and a message appears on the di
76. provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ 11C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company may discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the op
77. recipes and other text For best results set the paper type and paper size before copying or printing To load index cards in the input tray 1 2 3 Remove the output tray Remove all paper from the input tray Insert the stack of cards print side down into the far right side of the input tray Slide the stack of cards forward until it stops Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide Replace the output tray Load paper 67 Chapter 5 Related topics Load 10 x 15 cm 4 x 6 inch photo paper Set the copy paper type Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove the output tray 2 Remove all paper from the input tray 3 Insert one or more envelopes into the far right side of the input tray with the envelope flaps up and on the left Slide the stack of envelopes forward until it stops xx TIP For more help on loading envelopes refer to the diagram
78. regions If it is not supported in your country region Junk Fax List does not appear in the Print Report menu Print the fax log Print a self test report Block junk fax numbers Stop faxing You can cancel a fax you are sending or receiving at any time 114 Use the fax features To stop faxing from the control panel A Press Cancel on the control panel to stop a fax you are sending or receiving If the HP All in One does not stop faxing press Cancel again The HP All in One prints any pages it has already started printing and then cancels the remainder of the fax This can take a few moments To cancel a number you are dialing A Press Cancel to cancel a number you are currently dialing To cancel a fax from the HP Photosmart Studio Mac Software 1 Open the Printer Setup Utility v 10 3 or later from the Applications Utilities folder Make sure the HP All in One Fax is selected From the Printers menu choose Show Jobs Select the fax you want to cancel Click Delete AP oe Stop faxing 115 Chapter 9 116 Use the fax features 10 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top w
79. section in this section for additional setup guidelines 4 Run a fax test 30 Finish setting up the HP All in One Case C Set up the HP All in One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using either a PBX or an ISDN converter terminal adaptor connect the HP All in One to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible Bf NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off 999 Ef NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP All in One Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the num
80. space Windows XP 32 bit Intel Pentium IIl or higher processor 256 MB RAM 500 MB free hard disk space Windows XP x64 Intel Pentium III or higher processor 256 MB RAM 500 MB free hard disk space Mac OS X 10 3 8 10 4 x 400 MHz Power PC G3 v10 3 8 and v10 4 x or 1 83 GHz Intel Core Duo v10 4 x 256 MB memory 600 MB free hard disk space Microsoft Internet Explorer 6 0 or later This section contains information about paper tray capacities paper sizes and print margin specifications Paper tray capacities Paper tray capacities Paper sizes Print margin specifications 1 Type Paper weight Input tray Output tray Document feeder tray Plain paper 16 to 24 Ib 60 to up to 100 up to 50 up to 35 90 gsm 20 Ib paper 20 Ib paper Legal paper 20 to 24 Ib 75to up to 100 up to 50 up to 20 90 gsm 20 Ib paper 20 Ib paper Cards up to 110 Ib 40 10 N A index 200 gsm Envelopes 20 to 24 Ib 75to 15 10 N A 90 gsm Transparency film N A 25 25 or fewer N A Labels N A 20 20 N A 4x 6 inch photo up to 145 Ib 236 30 10 N A paper gsm 8 5 x 11 inch photo N A 40 20 N A paper Maximum capacity 2 Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Paper sizes Type Paper 276 Technical information Size Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 29
81. the HP All in One unplug the power cord and raise the lid NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 f further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Becareful notto spill alcohol on the glass or exterior of the HP All in One as this might damage the device The printout is blank Cause The original is placed incorrectly on the glass or in the document feeder tray Solution Load the original on the glass or in the document feeder tray e f you are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass Copy troubleshooting 239 Chapter 11 e Ifyou are loading your original in the document feeder tray place the paper with print side up in the tray as shown below Place
82. the automatic document feeder 120 Maintain the HP All in One There is a glass strip under the automatic document feeder m Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 6 Lower the automatic document feeder mechanism and then close the cover of the automatic document feeder Close the lid Plug in the power cord and then turn on the HP All in One N Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges X TIP You can also print a self test report to see if your print cartridges might need to be replaced NOTE The HP All in One can only detect the ink levels for genuine HP ink The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately NOTE The ink levels shown are an estimate only Actual ink volumes may vary To check the ink levels from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears Make sure the HP All
83. the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type Print quality troubleshooting 155 Chapter 11 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 156 Troubleshooting 7 Flip the tray extender up toward you NOTE When you use legal size paper leave the tray extender closed Cause The original might have been loaded incorrectly into the sending fax machine Solution Ask the sender to check that the fax was
84. to Page appears 5 Press Start Copy Black or Start Copy Color Cause The original is larger than the paper in the input tray Solution If your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press the Reduce Enlarge button 4 Doone ofthe following e f you loaded your original in the document feeder tray or on the glass press I until Full Page 91 appears f you loaded a full or small size original on the glass press i until Fit to Page appears 5 Press Start Copy Black or Start Copy Color Scan troubleshooting Use this section to solve these scan problems Scan halts Scan fails Scan fails because of insufficient computer memory Scan To menu does not appear Scan To menu does not appear Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scan troubleshooting 243 Chapter 11 Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not
85. to the port labeled 1 LINE on the back of the HP All in One 4 NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes Turn off the Auto Answer setting Run a fax test You must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes Finish setting up the HP All in One Change settings on the HP All in One to receive faxes In order to receive faxes successfully you might need to change some settings on the HP All in One If you are unsure which setting to choose for a specific fax option refer to the detailed fax setup instructions provided in the printed documentation This section contains the following topics Choose the recommended answer mode for your setup e Set the answer mode e Set the number of rings before answering Change the answer ring pattern for distinctive ringing Choose the recommended answer mode for your setup Refer to the table below to determine how you should answer incoming fax calls based on your h
86. tray place the pages so that the top edge of the document goes in first Select the HP Device Manager from the Dock The HP Device Manager window appears In the Tasks menu double click Make Copies The HP Copy dialog box appears In the Number of Copies box type or select the number of copies up to the maximum The maximum number of copies varies by model Click Black Copy or Color Copy Set the copy paper size You can setthe paper size on the HP All in One The paper size you select should match what is loaded in your input tray To set the paper size from the control panel 1 2 3 In the Copy area press Menu repeatedly until Copy Paper Size appears Press fi until the appropriate paper size appears Press Start Copy Black or Start Copy Color 74 Use the copy features To set the paper size from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 Inthe Tasks area double click Make Copies The HP Copy dialog box appears 3 From the Paper Size pop up menu choose the paper size Set the copy paper type You can set the paper type on the HP All in One To set the paper type for copies 1 Inthe Copy area press Menu repeatedly until Paper Type appears 2 Press until the appropriate paper type appears 3 Press Start Copy Black or Start Copy Color To set the paper type from the HP Photosmart Studio Mac Software 1 Select t
87. use alcohol or alcohol based cleaning products Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder 118 Maintain the HP All in One cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Liftthe automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 as shown below 1 Automatic document feeder cover Rollers Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad f NOTE Ifthe residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder Clean the HP All in One 119 Chapter 10 To clean the glass strip inside the automatic document feeder 1 Turn off the HP All in One and unplug the power cord E NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Lift the cover of
88. v 17 14400 baud Slow v 29 9600 baud Cause The HP All in One might be connected to a telephone wall jack that is set up for digital phones Solution Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect aregular analog phone to the line and listen for a dial tone If you do not hear a normal 186 Troubleshooting sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax Cause The HP All in One shares the same phone line with a DSL service and the DSL modem might not be properly grounded Solution If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise 1 Turn off your DSL modem and completely remove power for at least 15 minutes 2 Turn the DSL modem back on 3 Listen to the dial tone again If the dial tone sounds clear no noise or static try sending or receiving a fax NOTE Youmight notice static on the phone line again in the future If the HP All in One stops sending and receiving faxes repeat this process Ifthe phone line is still noisy contact
89. will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 4 7 Example of a parallel splitter Fax setup 37 Chapter 4 f your computer has two phone ports set up the HP All in One as described below 00 O Figure 4 8 Back view of the HP All in One 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Computer with modem 2 3 4 Telephone 5 6 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the ba
90. work Scan halts Cause The computer system resources might be low Solution Turn off the HP All in One and then turn it back on Turn off the computer and then turn it back on If this does not work try changing the scan to a lower resolution Scan fails Cause The computer is not turned on Solution Turn on your computer Cause Your computer is not connected to the HP All in One by a USB cable Solution Connect your computer to the HP All in One with a standard USB cable Cause The HP All in One software might not have been installed Solution Insert the HP All in One installation CD and install the software Cause The software you installed with the HP All in One is not running Solution Open the software you installed with the HP All in One and try scanning again Scan fails because of insufficient computer memory Cause Too many programs are running on your computer Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter memory problems while using other programs you might need to ad
91. your phone company For information on turning your DSL modem off contact your DSL provider for support Cause Youare faxing over the Internet using an IP phone and there was a problem with the transmission Solution Try resending your fax at a later time Also make sure your Internet service provider supports faxing over the Internet If the problem persists contact your Internet service provider The HP All in One cannot send faxes but can receive faxes Cause The HP All in One is not set up properly for faxing Solution Follow the instructions to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly For more information see Set up the HP All in One for faxing The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem To test your fax setup from the control panel 1 Setup the HP All in One for faxing according to your particular home or office setup instructions 2 Insert the print cartridges and load full size paper in the input tray before starting the test 3 Press Setup Fax troubleshooting 187 Chapter 11 4 Press 6 then press 6 again This selects the Tools menu and then selects Run Fax Test The HP All in One displays the statu
92. 4 FAAMHME SE SE RISO ASOD UAUC Australia Wired Fax Statement In Australia the device must be connected to a Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC Guide 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community 284 Technical information HP Officejet J5700 All in One series declaration of conformity Gy DECLARATION OF CONFORMITY PPP according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC SDGOB 0701 rel 1 0 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA declares that the product Product Name HP Officejet J5700 series Regulatory Model SDGOB 0701 Product Options ALL Power Adapter 0957 2177 amp 0957 2178 conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN 60950 1 2001 IEC 60825 1 Ed 1 2 2001 EN 60825 1 1994 A1 2002 A2 2001 LED GB4943 2001 EMC CISPR 22 1997 A1 2000 A2 2002 EN 55022 1998 A1 2000 A2 2003 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B IEC 61000 3 2 2000 A1 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B
93. 6 change resolution 86 edit properties 86 device no response 161 not found 258 288 device update about 248 dial tone test fax 229 dial up modem See computer modem disconnected error 255 display preview image defaults 86 distinctive ringing 32 45 47 documents scan 85 DSL set up with fax 29 duplexer margins minimum 62 media sizes supported 58 media types and weights supported 61 E ECM See error correction mode edit scan preview 86 enter text and symbols 13 envelopes guidelines 57 load 68 sizes supported 59 specifications 276 tray supporting 61 environment Environmental product stewardship program 279 environmental specifications 279 inkjet supplies recycling 280 error correction mode 103 error messages out of paper 256 reading or writing file 253 error reports fax 112 European Union recycling information 280 F factory defaults restore 21 faded 158 fast copy quality 76 fax address book 52 answer call 104 answer mode 45 46 answer ring pattern 47 answering machine set up 39 40 45 217 auto answer 46 backup fax reception 105 block numbers 109 busy line 255 button 12 cancel 114 color send fails 255 computer modem set up 35 37 40 43 217 contrast 102 coupler 217 cover page 100 darken or lighten 102 default settings 103 delete from memory 107 210 217 distinctive ringing 32 45 47 DSL set up 29 enter text and symbols 13 error correction mode 103
94. 7 mm continued Type Size Legal 216 x 356 mm 8 5 x 14 inches Envelopes U S 10 105 x 241 mm 4 125 x 9 5 inches U S 9 98 x 225 mm 3 9 x 8 9 inches A2 111 x 146 mm 4 4 x 5 8 inches DL 110 x 220 mm 4 3 x 8 7 inches C6 114 x 162 mm 4 5 x 6 4 inches Transparency film Letter 216 x 279 mm 8 5 x 11 inches A4 210 x 297 mm Premium photo paper 102 x 152 mm 4 x 6 inches Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 297 mm Cards AG 105 x 148 5 mm Index card 76 x 127 mm 3 x 5 inches Index card 101 x 152 mm 4 x 6 inches Labels Letter 216 x 279 mm 8 5 x 11 inches A4 210 x 297 mm Custom 102 x 152 mm up to 216 x 356 mm 4 x 6 inches up to 8 5 x 14 inches Print margin specifications Top leading edge Bottom trailing Left and Right edge margins U S Letter 1 8 mm 0 07 inches 2 mm 0 12 inches 2 mm 0 12 inches U S Legal A4 Photo media U S Executive 1 8 mm 0 07 inches 6 mm 0 24 inches 2 mm 0 12 inches B5 A5 Cards Envelopes 16 5 mm 0 65 16 5 mm 0 66 3 3 mm 0 13 inches inches inches Print specifications Resolution 1200 x 1200 dpi black 4800 optimized dpi color or 6 ink Method drop on demand thermal inkjet Language Lightweight Imaging Device Interface Language LIDIL Print speed varies according to the complexity of the document Print specifications 21T Chapter 14 Copy spe cifications Digital image processin
95. AUTION Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door Troubleshooting tips 139 Chapter 11 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK to continue the current job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 3 Close the cover of the automatic document feeder 140 Troubleshooting Print cartridge troubleshooting If you are experiencing problems with printing you might have a problem with one of the print cartridges To troubleshoot print cartridges 1 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colo
96. All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax receptio
97. Apply or OK when you are finished e Fax setup 51 Chapter 4 Related topics e Setup individual speed dial entries e Text and symbols Delete speed dial entries You can delete an individual or group speed dial entry When deleting speed dial entries consider the following Deleting an individual speed dial entry also deletes that entry from any groups to which you have assigned it Deleting a group speed dial entry does not delete the individual speed dial entries associated with it You can still use the individual speed dial entries to send faxes To delete speed dial entries from the control panel 1 Press Setup 2 Press 3 and then press 3 again This selects Speed Dial Setup and then selects Delete Speed Dial 3 Press or f until the speed dial entry that you want to delete appears and then press OK to delete it To delete speed dial entries from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 In the Devices pop up menu choose the HP All in One 3 In the Information and Settings pop up menu choose Fax Speed Dial Settings 4 Inthe Fax Speed Dial dialog box choose the speed dial entry that you want to delete and then click Clear 5 Click OK 6 Click Apply or OK when you are finished deleting speed dial entries Print the speed dial list You can print a list of all the speed dial entries that you programmed on the HP
98. B Set up the HP All in One with DSL Case C Setup the HP All in One with a PBX phone system or an ISDN line e Case D Fax with a distinctive ring service on the same line e Case E Shared voice fax line e Case F Shared voice fax line with voice mail e Case G Fax line shared with computer dial up modem no voice calls received e Case H Shared voice fax line with computer dial up modem e Case Shared voice fax line with answering machine Case J Shared voice fax line with computer dial up modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP All in One This is important because you might need to connect some of your existing office equipment directly to the HP All in One and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP All in One in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone com
99. Check the cables that connect the HP All in One to your computer Restart your computer If that does not help install or reinstall the software that came with the HP All in One Device update The function of device update is to deliver firmware updates to the HP All in One to keep your device running smoothly with the most advanced technology available To use device update 1 Errors Use your Web browser to download an update for the HP All in One from www hp com support Double click the downloaded file The installer opens on your computer Follow the onscreen prompts to install the update to the HP All in One Restart the HP All in One to complete the process This section contains the following categories of messages on your device Device messages File messages General user messages 248 Troubleshooting Paper messages Power and connection messages Print cartridge messages Device messages The following is a list of device related error messages Automatic document feeder failed to load Automatic document feeder is jammed Fax receive failed Fax send failed Firmware revision mismatch Mechanism error Memory is full Scanner failure Automatic document feeder failed to load Cause The automatic document feeder did not work properly and the job did not finish Solution Try loading the originals in the automatic document feeder again and restart the job Do not load mor
100. FIIGIMECSSAGCS ie m EEMEEIEEREIUEEEMM 253 Supported file types for the HP All in One sssem 254 Generaliuser messages iere ree n nete E ne ERR SERIE aidad ai ariei O EEEa iaaii iE 254 Mz Ie I II acm 256 Power and connection messages sssssssee ene eem nennen 258 Print Cart Ge MESSAGES e 260 Order supplies Order paper or other Mediainternet adea iaa danian 265 Order print cartridges rrt ret RI ER CER desis aeania S Eaa aai td aa aeaiia 265 Orderother s ppllaes rere ertt ttem bee ctore ta exte Eod a cu eara GRE ci poeti cedes 266 HP warranty and support EIC mM 267 Warranty UPQrades cccccecceeeeececeeeeeeeeeeeeeeeeeceeaeceeeeeeeeeeaeceeeeesececaeeeeeeseseeaeeeeeeeeeeeaes 267 Get support and other information from the Internet 267 Before you call HP customer support ssssssseeee enne ener 268 Access your serial number and service ID sssssssssssesseeeneeenennnen nennen 268 Call in North America during warranty emm eene 269 Call elsewhere in the world iiec eost trente rna rhe eie tauro rae ora teg exis iara 269 HP Quick Exchange Service Japan sss enm ene eene 270 Prepare the HP All in One for shipment eene rennen 271 Remove the print cartridges before shipment ssssseeee eme 271 Remove the control panel faceplate
101. Fax Reception is On the HP All in One Stores all faxes it receives in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When the memory gets low the HP All in One overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the HP All in One will stop answering incoming fax calls NOTE f you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes the HP All in One to store faxes in memory only if there is an error condition that prevents the HP All in One from printing the faxes for example if the HP All in One runs out of paper The HP All in One will continue to store incoming faxes as long as there is memory available If the memory becomes full the HP All in One will stop answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and are then deleted from memory Off Means that faxes are never stored in memory You might want to turn off Backup Fax Reception for security purposes for example If an error Receive a fax 105 Chapter 9 continued condition occurs that prevents the HP All in One from printing for example the HP All in One runs out of paper the HP All in One will stop answering incoming fax calls NOTE If Backup Fax Re
102. HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly For more information see Set up the HP All in One for faxing The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem To test your fax setup from the control panel 1 Setup the HP All in One for faxing according to your particular home or office setup instructions 2 Insert the print cartridges and load full size paper in the input tray before starting the test 3 Press Setup 4 Press 6 then press 6 again This selects the Tools menu and then selects Run Fax Test The HP All in One displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test 198 Troubleshooting Cause Auto Answer is turned off which means that the HP All in One will not answer incoming calls You must be available to respond in person to incoming fax calls or the HP All in One will not answer the incoming
103. HP All in One Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All in One you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table NOTE Ifyourhome or office setup is not described in this section set up the HP All in One as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP All in One If you use another phone cord you might experience problems sending and receiving faxes Other equipment services sharing your fax line None You answered No to all questions Recommended fax setup for parallel type phone systems Case A Separate fax line no Recommended fax setup for serial type phone systems Case A Separate fax line no voice calls received voice calls received DSL s
104. HP Officejet 5700 User Guide Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws Adobe PDF Adobe and the Acrobat logo are trademarks of Adobe Systems Incorporated Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries October 2006 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in Regulatory notices It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first e Governmental paper or documents
105. HP ScanTo Destination dialog box opens In the Destinations Displayed area select the destination and click Edit The Edit Scan Destination dialog box opens Select Text Editing OCR Application Click Edit The Edit Scan Destination dialog box opens Deselect Automatic mode Click Finish Change default scan settings 89 Chapter 8 Change the image preview setting 90 You can set the scan software to automatically send a scan to the default destination without making any changes in the HP Scan Pro window To skip the preview 1 Select the HP Device Manager from the Dock The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens In the Custom Scan Settings area do one of the following Click Scan Picture Settings to change settings for the default destination associated with the Scan Picture button Click Scan Document Settings to change settings for the default destination associated with the Scan Document button Click Control Panel Scan Settings to change settings for the default destination associated with the Start Scan button on the control panel of the HP All in One The Custom Scan Settings dialog box opens Select Skip Scan Preview Window Click OK Use the scan features 9 Use the fax features You can use the HP All in One to send and receive
106. If the HP All in One detects fax tones on the line the HP All in One receives the fax If the answering machine answers a voice call the answering machine records the incoming message In addition to the Auto Answer setting set the number of rings to answer on the HP All in One to a greater number of rings than the answering machine You wantthe answering machine to answer before the HP All in One Fax setup 45 Chapter 4 continued Equipment services sharing Recommended Description your fax line Auto Answer setting Distinctive ringing service On The HP All in One automatically answers all incoming calls Make sure the ring pattern the phone company set for your fax line matches the Distinctive Ring setting on the HP All in One Related topics e Set the number of rings before answering Receive a fax manually Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines whether the HP All in One answers incoming calls or not Turn on the Auto Answer setting if you want the HP All in One to answer faxes automatically The HP All in One will answer all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or the HP All in One will not receive faxes To set the answer mode 1 Press Setup 2 Press 4 and then press 2 This selects Basic Fax Set
107. In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message To set the number of rings before answering from the control panel 1 Press Setup 2 Press 4 and then press 3 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press sil or f to change the number of rings 4 Press OK to accept the setting Fax troubleshooting 201 Chapter 11 To set the answer mode 1 Press Setup 2 Press 4 and then press 2 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press or to change the number of rings 4 Press OK to accept the setting Cause You have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the HP All in One does not match Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the HP All in One is set to match For example if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the D
108. K Add numbers to the junk fax list There are two ways to add a number to your junk list You can select numbers from your caller ID history or you can enter new numbers The numbers in your junk list will be blocked if Block Junk Fax mode is set to On To select a number from the caller ID list 1 Press Setup 2 Press 4 and then press 7 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 1 This selects Add Number to Junk List and then selects Select Number 4 Press to scroll through the numbers from which you have received faxes When the number you want to block appears press OK to select it 5 When the Select Another prompt appears do one of the following If you want to add another number to the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block Ifyou are done press 2 to select No To manually enter a number to block 1 Press Setup 2 Press 4 and then press 7 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 2 This selects Add Number to Junk List and then selects Enter Number 4 Use the keypad to enter a fax number to block and then press OK Make sure you enter the fax number as it appears on the display and not the fax number that appears on the fax header of the received fax as these numbers can be different 5 When the Enter Another prompt appears d
109. One Cause You are using a phone line splitter between the 1 LINE port on the HP All in One and the wall Solution A phone line splitter can affect the sound quality of your phone line and cause static A splitter is a two cord connector that plugs into a telephone wall jack 224 Troubleshooting Try removing the splitter and connecting the HP All in One directly to the telephone wall jack Cause You are not using a proper grounded power outlet for the HP All in One Solution Try connecting to another power outlet The fax test failed If you tried to run the fax test from your computer and the fax test failed to run the HP All in One might be busy with another task or have an error condition preventing it from running the fax test What to check The HP All in One is set up properly connected to a power supply and is connected to your computer For more information on setting up the HP All in One see the Setup Poster that came with the HP All in One The HP All in One is turned on If itis not press the Power button to turn on the HP All in One The print cartridges are installed correctly the print carriage is not blocked and the print cartridge door is closed The HP All in One is not currently busy with another task such as aligning the print cartridges Check the display If the HP All in One is busy wait until it completes the current task and run the fax test again The rear door is attache
110. One automatically answers incoming calls and receives faxes after the number of rings specified by the Rings to Answer setting The default Rings to Answer setting is five rings You can receive faxes manually from a phone that is e Directly connected to the HP All in One on the 2 EXT port Onthe same telephone line but not directly connected to the HP All in One If you receive a legal size fax and the HP All in One is not currently set to use legal size paper the device reduces the fax so that it fits on the paper that is loaded in the HP All in One If you have disabled the Automatic Reduction feature the HP All in One might print the fax on more than one page This section contains the following topics Receive a fax manually e Setup backup fax reception Reprint received faxes from memory e Poll to receive a fax Forward faxes to another number e Set the paper size for received faxes e Set automatic reduction for incoming faxes 4 NOTE If you installed a photo print cartridge for printing photos you might want to replace it with the black print cartridge when receiving faxes Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax 104 Use the fax features You can receive faxes manually from a phone that is
111. One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP website Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges To order HP papers and other supplies go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To find out the reorder number through the HP Photosmart Studio Mac Software 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears Make sure the HP All in One is selected in the Devices pop up menu From the Information and Settings pop up menu choose Maintain Printer The Select Printer window appears 4 Ifthe Select Printerdialog box appears choose the HP All in One and click Launch Utility The HP Printer Utility window appears 5 In the Configuration Settings list click Supply Info The print cartridge reorder numbers appear 6 If you want to order print cartridges click Supplies Status in the Configuration Settings area and then click Order HP Supplies oN Order supplies 265 Chapter 12
112. Set the answer mode Test your fax setup You can test your fax setup to check the status of the HP All in One and to make sure it is set up properly for faxing Perform this test after you have completed setting up the HP All in One for faxing The test does the following e Tests the fax hardware e Verifies the correct type of phone cord is connected to the HP All in One e Checks that the phone cord is plugged into the correct port e Checks for a dial tone Fax setup 47 Chapter 4 Checks for an active phone line Tests the status of your phone line connection The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Set up the HP All in One for faxing according to your particular home or office setup instructions Insert the print cartridges and load full size paper in the input tray before starting the test Press Setup Press 6 then press 6 again This selects the Tools menu and then selects Run Fax Test The HP All in One displays the status of the test on the display and prints a report Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more informat
113. Tools menu and then selects Clear Fax Log The fax log and any faxes that might have been stored in memory are deleted To print or save the fax log from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 From the Information and Settings drop down select Fax Setup Utility 3 From the pop up menu choose Fax Log 4 From the pop up menu choose either Received or Sent You can sort the log by clicking on the column headers 5 Click the Print or Save button above the log to print the list of fax logs or save them Print other reports You can manually generate reports about the HP All in One such as the status of the lastfax you sent a list of programmed speed dial entries or a self test report for diagnostic purposes Print reports 113 Chapter 9 To print reports from the control panel Press Setup and then press 2 This selects Print Report 2 Press to select one of the following and then press OK 1 Fax Confirmation Lets you set up fax confirmation reports to print automatically TIP If you choose On Fax Send or Send amp Receive and scan your fax to send from memory you can include an image of the first page of the fax on the Fax Sent Confirmation report Press Setup press 2 and then press 2 again Select On from the Image on Fax Send Report menu Fax Error Report Lets you set up fax error reports to print automatica
114. Troubleshooting reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception e Ifyou are using a splitter or extension cables try removing them and connecting the HP All in One directly to the telephone wall jack To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem Cause The memory of the HP All in One is full Solution f Backup Fax Reception is enabled and there is an error condition on the HP All in One the memory might become full of faxes that have not yet been printed and the HP All in One will stop answering calls If an error condition exists that is preventing the HP All in One from printing faxes review the display for information on the error condition Also check for the following problems The HP All in One is not set up properly for faxing For more information see Set up the HP All in One for faxing There is no paper loaded in the input tray There is a paper jam The print cartridge door is open Close the print cartridge door as shown below The print
115. a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing 34 Finish setting up the HP All in One Figure 4 5 Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with voice mail 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up t
116. ack and white If you are scanning an original that has graphics or artwork surrounding the text the scanner might not recognize the text 246 Troubleshooting Solution Make a black and white copy of the original and then scan the copy Text format is incorrect Cause The scan document settings are incorrect Solution Some programs cannot handle framed text formatting Framed text is one ofthe scan document settings It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application Text is incorrect or missing Cause The brightness is not set correctly Solution Adjust the brightness and then rescan the original You can adjust the brightness in the HP Scan Pro software For more information see the HP Scan Pro section of the HP Photosmart Mac Help Cause Debris might be stuck on the glass or on the back of the document lid This can cause poor quality scans Solution Turn off the HP All in One unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do notuse abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass Th
117. acts but still might cover the ink nozzles If the tape is still 262 Troubleshooting covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause The print cartridge is defective or not intended for use in this device Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Errors 263 Chapter 11 264 Troubleshooting 12 Order supplies You can order HP products such as recommended types of paper and print cartridges online from the HP website This section contains the following topics Order paper or other media Order print cartridges Order other supplies Order paper or other media To order HP papers and other supplies such as HP Premium Photo Papers or HP All in One Paper go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Order print cartridges For a list of print cartridge numbers see the back cover of this guide You can also use the software that came with the HP All in
118. ad the originals in the document feeder tray You cannot fax a multiple page document from the glass In the Fax area press Menu The Enter Number prompt appears Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed In the Fax area press Menu repeatedly until Resolution appears Press to select a resolution setting and then press OK Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes Related topics Set new default settings Change the Lighter Darker setting You can change the contrast of a fax to be darker or lighter than the original This feature is useful if you are faxing a document that is faded washed out or handwritten You can darken the original by adjusting the contrast Use the fax features B NOTE The Lighter Darker setting applies to black and white faxes only not color faxes When you exit the Fax menu this option returns to the default setting unless you set your changes as the default To change the Lighter Darker setting from the control panel 1 Load your o
119. ad the paper into the input tray To continue your print job press OK on the control panel of the HP All in One Cause The rear door is off the HP All in One Solution If you removed the rear door to clear a paper jam replace it For more information on clearing jams see Clear paper jams 256 Troubleshooting Paper jam misfeed or blocked carriage Cause Paper has jammed the HP All in One or automatic document feeder Solution Clear the jam For more information on clearing jams see Clear paper jams A CAUTION Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door Cause The print carriage is blocked Solution Open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the HP All in One off and then turn it on again Paper mismatch Cause The print setting for the print job does not match the paper type or size loaded in the HP All in One Solution Change the print setting or load the appropriate paper in the input tray To change all other print settings 1 From the File menu in your software application choose Print 2 Make sure the HP All in One is the selected printer 3 Make changes to the print settings and click Print to print the job For more information on choosing paper see Understand s
120. all is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting For more information see Set the answer mode Ifyou set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting For more information see Set the answer mode 4 Runa fax test Plug your phone into the telephone wall jack 6 Do one of the following depending on your phone system Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the HP All in One and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the HP All in One cable which has a wall plug attached to it m If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section 225 E NOTE You cannot receive faxes automatically if you have
121. alling Customer Support EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan For more information about the warranty see the printed documentation that came with the HP All in One Warranty upgrades Depending on your country region HP might offer for an additional fee a warranty upgrade option that extends or enhances your standard product warranty Available options might include priority phone support return service or next business day exchange Typically service coverage begins on product purchase date and must be purchased within a limited time of product purchase For more information see Inthe U S dial 1 866 234 1377 to speak to an HP advisor Outside the U S please call your local HP Customer Support office See Call elsewhere in the world for a list of international Customer Support numbers e Go to the HP website at www hp com support If prompted choose your country region and then find warranty information Get support and other information from the Internet To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This website also offers technical support drivers supplies ordering information and other options Such as Access online support
122. alth and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Technical information Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region e Regulatory model identification number Notice to users of the U S telephone network FCC requirements e FCC statement Note l attention des utilisateurs du r seau t l phonique canadien notice to users of the Canadian telephone network Notice to users in Japan Power cord statement Notice to users in the European Economic Area Notice to users of the German telephone network Ger uschemission Notice to users in Korea Australia Wired Fax Statement Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0701 This regulatory number should not be confused with the marketing name HP Officejet J5700 All in One series Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested
123. an be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics Print from a software application Change the print settings Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 2 Make sure you have paper loaded in the input tray From the File menu in your software application choose Page Setup The Page Setup dialog box appears allowing you to specify the paper size orientation and scaling Make sure the HP All in One is the selected printer Specify the page attributes Choose the paper size Select the orientation Enter the scaling percentage Click OK From the File menu in your software application choose Print The Print dialog box appears and the Copies amp Pages panel opens Change the print settings for each option in the pop up menu as appropriate for your project f NOTE When printing a photo you must select options for the correct paper type and photo enhancement Click Print to begin printing Change the print settings You can customize th
124. and 127 to 594 mm long 60 Load originals and load paper b continued Media size 3 to 8 5 inches wide and 5 to 23 inches long Tray 1 Duplexer ADF Custom sized media ADF between 127 to 216 mm wide and 241 to 305 mm long 5 to 8 5 inches wide and 9 5 to 12 inches long Panorama 4 x 10 inches 4 x 11 inches 4x 12 inches and double A4 v Borderless panorama 4 x 10 inches 4 x 11 inches 4 x 12 inches and double A4 v Not compatible for use with the ADF for single or double sided printing The device is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand supported media types and weights Tray Type Weight Capacity Tray 1 Paper 60 to 105 g m Up to 250 sheets of plain 16 to 28 Ib bond paper 25 mm or 1 inch stacked Transparencies Up to 70 sheets 17 mm or 0 67 inch stacked Photo media 280 g m Up to 100 sheets 75 Ib bond 17 mm or 0 67 inch stacked Labels Up to 100 sheets 17 mm or 0 67 inch stacked Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond 17 mm or 0 67 inch envelope stacked Cards Up to 200 g m Up to 80 cards 110 Ib index Duplexer Paper 60 to 105 g m Not applicable 16 to 28 Ib bond Output bin All supported media Up to 150 sheets of plain paper text printing Select print media 61 Chapter 5 Set minimum margins Th
125. ar as black cyan magenta and yellow you might need to clean the print cartridges If the problem is not resolved by cleaning the print cartridges you might need to replace the print cartridges Related topics Clean the print cartridges Replace the print cartridges Align the print cartridges 122 Maintain the HP All in One Work with print cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges NOTE Ink from cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage This section contains the following topics Handle the print cartridges Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper c
126. as only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 4 12 Example of a parallel splitter Fax setup 43 Chapter 4 44 If your computer has two phone ports set up the HP All in One as described below o0 O Figure 4 13 Back view of the HP All in One 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Computer with modem 2 3 4 Telephone 5 6 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One on the same phone line as a computer with two phone ports 1 2 6 7 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end
127. at surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 172 Troubleshooting 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide NOTE When you use legal size paper leave the tray extender closed Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left f NOTE To
128. ate and select the file you want to import and then click Open The phone book or external file is imported into your phone book and the entries appear in the phone book list Finish setting up the HP All in One 5 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes This section contains the following topics Load originals Select print media Load paper Avoid paper jams Load originals You can load an original for a copy fax or scan job in the automatic document feeder or on the glass Originals that are loaded in the automatic document feeder will automatically be fed into the HP All in One This section contains the following topics e Load an original in the automatic document feeder e Load an original on the glass Load an original in the automatic document feeder You can copy scan or fax a single or multiple page letter A4 up to 35 pages of plain paper or legal size document up to 20 sheets of plain paper by placing it in the document feeder tray A CAUTION Do not load photos in the automatic document feeder this might cause damage to your photos NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the automatic document feeder You must load your originals on the glass To load an original in the
129. atically converts scanned text to editable text Scan speeds vary according to the complexity of the document Twain compliant interface Resolution 2400 x 4800 ppi optical up to 19 200 ppi enhanced Technical information Color 16 bit per RGB color 48 bit total Maximum scan size from glass 216 x 297 mm 8 5 x 11 7 inches Physical specifications Height 236 mm 9 29 inches Width 456 mm 17 95 inches Depth 326 mm 12 83 inches Weight 7 66 kg 16 9 pounds Power specifications Maximum power consumption 40 W average printing Idle state power consumption 6 5 W Power supply s input voltage AC 100 to 240 VAC 1A 50 60 Hz grounded System DC input 16 Vdc at 500 mA 32 Vdc at 700 mA EA NOTE The AC adaptor shipped might be specified to provide more power than system DC input max requirement above Environmental specifications Recommended operating temperature range 15 to 32 C 59 to 90 F Allowable operating temperature range 5 to 40 C 41 to 104 F Humidity 15 to 80 RH non condensing Non operating Storage temperature range 40 to 60 C 40 to 140 F In the presence of high electromagnetic fields it is possible the output from the HP All in One might be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields If you have Internet access you can get acoustic informatio
130. axes in Memory The faxes are printed in the reverse order they were received with the most recently received fax printed first and so on 4 f you want to stop reprinting the faxes in memory press Cancel 216 Troubleshooting To delete all the faxes in memory from the control panel A Turn off the HP All in One by pressing the Power button All faxes stored in memory will be deleted from memory when you turn off the power to the HP All in One Ef NOTE You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu To do so press Setup press 6 and then press 7 Cause The paper loaded in the input tray is a different size than the Fax Paper Size setting Solution Make sure the paper loaded in the input tray matches the Fax Paper Size setting The computer to which am connecting has only one phone port Cause am setting up the HP All in One on a shared voice fax line with a computer dial up modem and the computer has only one phone port Solution 4 NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam If your computer has
131. ber or insert a 3 second pause in a fax number Start Fax Black Starts a black and white fax Start Fax Color Starts a color fax One touch speed dial buttons Access the first five speed dial numbers Keypad Enters fax numbers values or text NL OO on B o Attention light When blinking the attention light indicates an error that requires your attention has occurred 8 Setup Presents the Setup Menu for generating reports changing fax and other maintenance settings and accessing the Help menu Press f to scroll through the Help topics available and then press OK to select a topic The Help topic you select opens on your computer screen 9 Left arrow Decreases values on the display 10 OK Selects a menu or a setting on the display 11 Right arrow Increases values on the display 12 HP All in One overview continued Label Name and Description 12 Cancel Stops a job exits a menu or exits settings 13 Start Copy Black Starts a black and white copy job 14 Start Copy Color Starts a color copy job 15 Start Scan Starts a scan job and sends it to the destination you selected using the Scan To button 16 Scan To Presents the Scan To menu for selecting a scan destination 17 Power Turns the HP All in One on or off The On button is lit when the HP All in One is on The light blinks while performing a job When the HP All in One is off a minimal amount of
132. ber for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the HP All in One If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it Fax setup 34 Chapter 4 Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP All in One as described in this section Figure 4 3 Back view of the HP All in One Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with a distinctive ring service 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office
133. black and white The HP All in One sends all color faxes using Fine resolution Send a fax 101 Chapter 9 102 The following resolution settings are available for sending faxes Fine Very Fine Photo and Standard Fine provides high quality text suitable for faxing most documents This is the default setting When sending faxes in color the HP All in One always uses the Fine setting Very Fine provides the best quality fax when you are faxing documents with very fine detail If you choose Very Fine be aware that the faxing process takes longer to complete and you can only send black and white faxes using this resolution If you send a color fax it will be sent using Fine resolution instead Photo provides the best quality fax when sending photographs in black and white If you choose Photo be aware that the faxing process takes longer to complete When faxing photographs in black and white HP recommends that you choose Photo Standard provides the fastest possible fax transmission with the lowest quality When you exit the Fax menu this option returns to the default setting unless you set your changes as the default To change the resolution from the control panel 1 o Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must lo
134. by using the keypad or press i or to change the number of rings 4 Press OK to accept the setting Cause The HP All in One is set up to receive faxes manually which means that the HP All in One will not answer incoming calls You must be available to respond in person to incoming fax calls or the HP All in One will not receive the fax and your answering machine will record the fax tones Solution Set up the HP All in One to answer incoming calls automatically by turning on Auto Answer If it is turned off the HP All in One will not monitor incoming calls and receive faxes In this case the answering machine will answer the fax call and record the fax tones For more information on setting up the HP All in One when you have an answering machine see Set up the HP All in One for faxing The HP All in One is not answering incoming fax calls Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause Auto Answer is turned off which means that the HP All in One will not answer incoming calls You must be available to respond in person to incoming fax calls or the HP All in One will not answer the incoming fax call Solution Depending on your
135. carriage is stalled Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Fax troubleshooting 203 Chapter 11 Resolve any problems found The HP All in One automatically begins printing all the unprinted faxes from memory To clear the memory you can also delete the faxes stored in memory by turning off the HP All in One Cause An error condition is preventing the HP All in One from receiving faxes and Backup Fax Reception is set to Off Solution Check for the following problems The HP All in One is turned off Press the Power button to turn on the device The HP All in One is not set up properly for faxing For more information see Set up the HP All in One for faxing There is no paper loaded in the input tray There is a paper jam The print cartridge door is open Close the print cartridge door The print carriage is stalled Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Bf NOTE If Backup Fax Reception is enabled and you turn off the HP All in One all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list
136. ce You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Print quality troubleshooting 147 Chapter 11 7 Flip the tray extender up toward you NOTE When you use legal size paper leave the tray extender closed Cause The print or copy quality setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing or copying To change the print speed or quality Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu choose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray 7 From the Quality pop up menu choose the appropriate quality setting for your project Bm MM qe eh s To change the copy quality 1 Make sure you have paper loaded in the input
137. ce fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet 40 Finish setting up the HP All in One There are two different ways to set the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 4 10 Example of a parallel splitter e If your computer has two phone ports set up the HP All in One as described below Figure 4 11 Back view of the HP All in One 1 Telephone wall jack IN phone port on your computer OUT phone port on
138. ception is enabled and you turn off the HP All in One all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP All in One is turned off To set backup fax reception from the control panel 1 Press Setup 2 Press 5 and then press 5 again This selects Advanced Fax Setup and then selects Backup Fax Reception Press to select On On Error Only or Off Press OK m Related topics Reprint received faxes from memory Reprint received faxes from memory If you set the Backup Fax Reception mode to On the HP All in One stores faxes it receives in memory whether the device has an error condition or not EA NOTE After the memory becomes full the HP All in One overwrites the oldest printed faxes as it receives new faxes If all the stored faxes are unprinted the HP All in One will not receive any more fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes For more information see Print the fax log You can select to print only one fax or to print all faxes in the stored memory For example you might need to reprint your faxes if you lost the copy of your last printout
139. ches y v A6 card 105 x 148 5 mm 4 13 x 5 83 v v inches Borderless A6 card 105 x 148 5 mm v 4 13 x 5 83 inches Hagaki 100 x 148 mm 3 9 x 5 8 v inches Ofuku Hagaki 200 x 148 mm 7 9 x 5 8 v inches Photo media Photo media 102 x 152 mm 4 x 6 v inches Photo media 5 x 7 inches v Select print media 59 Chapter 5 continued Media size Photo media 8 x 10 inches Duplexer ADF Photo media 10 x 20 cm Photo media 4 x 8 inches Photo media HV Photo media cabinet 165 x 120 mm 6 5 x 4 7 inches Photo media 2L 178 x 127 mm 7 x 5 inches Photo media 13 x 18 cm Photo media B7 88 x 125 mm 3 5 x 4 9 inches Photo L 89 x 127 mm 3 5 x 5 inches Borderless photo media 102 x 152 mm 4x6 inches Borderless photo media 10 x 20 cm Borderless photo media 4 x 8inches Borderless HV Borderless cabinet 165 x 120 mm 6 5 x 4 7 inches Borderless 2L 178 x 127 mm 7 x 5 inches Borderless photo media 5 x 7 inches Borderless photo media 8 x 10 inches Borderless photo media 8 5 x 11 inches Borderless photo media 13 x 18 cm Borderless B7 88 x 125 mm 3 5 x 4 9 inches Borderless hagaki 100 x 148mm Borderless Photo L 89 x 127 mm 3 5 x 5 inches Other media AIN ONA U NUA V SNI amp IN SEN NEN SN NININ NS E Custom sized media between 76 2 to 216 mm wide
140. ck of envelopes in the input tray with the envelope flaps facing up and on the left Print troubleshooting 159 Chapter 11 NOTE To avoid paper jams tuck the flaps inside the envelopes To load envelopes 1 Remove the output tray 2 Remove all paper from the input tray 3 Insert one or more envelopes into the far right side of the input tray with the envelope flaps up and on the left Slide the stack of envelopes forward until it stops XE TIP For more help on loading envelopes refer to the diagram engraved in the base of the input tray 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide 5 Replace the output tray Cause The wrong type of envelopes is loaded Solution Do notuse shiny or embossed envelopes or envelopes that have clasps or windows Cause The ink is smearing on the envelope 160 Troubleshooting Solution If the ink smears when printing envelopes tuck the flaps inside the envelopes If the problem persists remove the black print cartridge and print with only the tri color print cartridge installed Borderless printing produces unexpected results Cause Printing a borderless image from a non HP software application produces unexpected results Solution Try printing the image from the pho
141. ck of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 f your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes 38 Finish setting up the HP All in One 6 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting Ifyou set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting 7 Runa fax test If you pick up the phone before the HP All in One answers the call and hear fax tones from a send
142. copy job Press Start Copy Color to initiate a color copy job 4 NOTE Ifyou have a color original pressing Start Copy Black produces a black and white copy of the color original while pressing Start Copy Color produces a full color copy of the color original Use the copy features T3 Chapter 7 Set the number of copies You can set the number of copies that you want to print by using the Number of Copies option To set the number of copies from the control panel 1 2 Make sure you have paper loaded in the input tray Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first In the Copy area press Menu repeatedly until Number of Copies appears Press or use the keypad to enter the number of copies up to the maximum The maximum number of copies varies by model XX TIP If you hold down either of the arrow buttons the number of copies changes by increments of 5 to make it easier to set a large number of copies Press Start Copy Black or Start Copy Color To set the number of copies from the HP Photosmart Studio Mac Software 1 2 Make sure you have paper loaded in the input tray Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder
143. ct 171 setting specifications 62 text or graphic cut off 174 media selecting 57 specifications 58 supported sizes 58 types and weights supported 61 memory delete faxes 107 210 217 289 reprint faxes 106 save faxes 105 missing information from copy 236 text from scan 247 modem See computer modem monitor dialing 94 N no scan options error 255 normal copy quality 76 number of copies 74 Oo OCR software 89 OK button 12 on button 13 one touch speed dial buttons 12 operating systems supported 275 order paper 265 print cartridges 265 Setup Poster 266 software 266 User Guide 266 out of paper 256 output tray media supported 61 P paper feed fails 159 incompatible types 62 jam 250 257 jams 68 139 legal to letter copy 81 load 63 misfeed 257 order 265 out of 256 paper sizes 276 recommended copy types 75 size incorrect 257 Size set for fax 108 specifications 276 tips 138 type incorrect 257 width incorrect 257 290 paper size copy setting 74 paper tray capacities 276 parallel phone system 25 PBX system set up with fax 31 PC modem See computer modem phone receive fax 104 send fax 93 phone cord check 227 connection failure 227 phone line answer ring pattern 47 phone numbers customer support 268 photo media guidelines 58 sizes supported 59 photo paper copy 75 load 66 specifications 276 photos enhance copies 82 fax 98 ink sprays 181 photo print cartridge 127 preview image defa
144. cts Advanced Fax Setup and then selects Automatic Reduction 3 Press to select Off or On 4 Press OK Block junk fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the HP All in One does not print faxes received from those numbers in the future When an incoming fax call is received the HP All in One compares the number to the list of junk fax numbers you set up to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model This section contains the following topics Set the junk fax mode e Add numbers to the junk fax list e Remove numbers from the junk fax list 4 NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu Set the junk fax mode By default Block Junk Fax mode is turned On If you do not subscribe to a caller ID service through your phone provider or do not want to use this feature you can turn off this setting Block junk fax numbers 109 Chapter 9 To set the junk fax mode 1 Press Setup 2 Press 4 and then press 7 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 4 to select Block Junk Fax 4 Press e to select On or Off and then press O
145. d is correct and in the proper format For example you might need to dial a 9 prefix depending on your phone system If your phone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number Cause The receiving fax machine is having problems Solution To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems The HP All in One is having problems sending a manual fax Cause The recipient s fax machine might not support receiving faxes manually Solution Check with the recipient to see if their fax machine can receive faxes manually 188 Troubleshooting Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones Solution If you are sending a fax manually make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient s fax tones otherwise the transmission might fail To send a fax manually from a phone 1 Load your originals print side up into the document feeder tray NOTE This feature is not supported if you load your originals on the glass You must load your originals in the document feeder tray 2
146. d more memory to your computer See the user guide that came with your computer for more information 244 Troubleshooting Scan To menu does not appear Cause The Scan To menu does not appear if The software that came with the HP All in One was not installed or necessary parts of it are not installed The HP All in One is not connected to the computer The computer is turned off You closed the HP Digital Imaging Monitor icon in the Windows system tray on the taskbar Solution Follow the directions in the Setup Poster to install the software that came with the HP All in One Make sure that the HP All in One is connected to a computer If the HP All in One is directly connected to a computer make sure the computer is turned on Restart the computer or start the software you installed with the HP All in One Scan To menu does not appear Cause The Scan To menu does not appear if The software that came with the HP All in One was not installed or necessary parts of it are not installed The HP All in One is not connected to the computer The computer is turned off Solution Follow the directions in the Setup Poster to install the software that came with the HP All in One Make sure that the HP All in One is connected to a computer If the HP All in One is directly connected to a computer make sure the computer is turned on Restart the computer or start the software you installed with the HP All in O
147. d support Call in North America during warranty Call 1 800 474 6836 1 800 HP invent U S and Canada phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Call elsewhere in the world To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Alternatively you can ask your dealer for the HP Support Service number in your country region Support service is free during the warranty period however your standard long distance phone charges might apply In some cases per minute per half minute or a flat fee per single incident might also apply As part of our constant efforts to improve our phone support service we advise you to check our website on a regular basis for new information regarding service features and delivery Call in North America during warranty 269 Chapter 13 270 ku www hp com support Africa English speaking Afrique francophone 8 a 8 8 x X lamaica 4 0570 000 511 jax BARRIOS 03 3335 9800 i Argentina Buenos Aires 0800 222 47 om pai Australia worm Australia out of warranty 1902 910 910 1800 88 8588 sterreich 262 262 210 404 Uz
148. d to the back of the HP All in One There are no error messages on the display If there is an error message resolve the problem and run the fax test again If you run the fax test and the HP All in One reports that the test failed read the following information carefully to determine how to correct any problems with your fax setup Different portions of the fax test might fail for different reasons Cause The Fax Hardware Test failed Solution What to do Turn off the HP All in One by using the Power button located on the control panel and then unplug the power cord from the back of the HP All in One After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Hardware Test continues to fail Fax troubleshooting 225 Chapter 11 and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Con
149. deleted from memory when you turn off the power to the HP All in One f NOTE You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu To do so press Setup press 6 and then press 7 Cause An error condition is preventing the HP All in One from receiving faxes and Backup Fax Reception is set to Off Solution Check for the following problems The HP All in One is turned off Press the Power button to turn on the device The HP All in One is not set up properly for faxing For more information see Set up the HP All in One for faxing There is no paper loaded in the input tray There is a paper jam The print cartridge door is open Close the print cartridge door The print carriage is stalled Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again After you resolve any problems found the HP All in One can begin answering incoming fax calls Pages of a fax received are missing Cause The paper is not loaded correctly in the input tray Solution Make sure you have paper loaded correctly To load full size paper 1 Remove the output tray 210 Troubleshooting 2 Slide the paper width guide to its outermost position 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free o
150. di Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Connect the HP All in One to a working telephone wall jack Make sure you used the phone cord supplied in the box with the HP All in One Connect the 2 wire phone cord Fax troubleshooting 223 Chapter 11 to the port labeled 1 LINE on the back of the HP All in One and to your telephone wall jack as shown below Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below tf If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the HP All in One If the HP All in One came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adaptor to the port labeled 1 LINE on the back of the HP All in One Attach your 4 wire phone cord to the open port on the adaptor and to the telephone wall jack For more information on using the 2 wire phone cord adaptor see the documentation that came with it For more information on setting up the HP All in One see the printed documentation that came with the HP All in
151. ding the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that might cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions might cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the
152. document feeder tray 234 Troubleshooting Solution Load the original on the glass or in the document feeder tray e If you are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass e Ifyou are loading your original in the document feeder tray place the paper with the print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first NOTE Donotload photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The HP All in One might be busy copying printing or receiving a fax Solution Check the display to see if the HP All in One is busy Cause The HP All in One does not recognize the paper type Solution Do not use the HP All in One to copy onto envelopes or other papers the HP All in One does not support Cause The HP All in One has a paper jam Copy troubleshooting 235 Chapter 11 Solution For information on clearing paper jams see Clear paper jams Parts of the original do not appear or are cut off Cause The original is placed incorrectly on the glass or in the document feeder tray Solution Load the original on the glass or in the document feeder tray e f you are loading your original on the glass place it print side down on the ri
153. e Fax From the pop up menu choose Fax Recipients Click Open Speed Dials Choose a speed dial entry from the list and then click Add to Recipients Click Done The speed dial entry appears in the Recipient List 9 Click Send Fax Now ON m oS Related topics Set up speed dialing Send a fax manually from a phone You can initiate a fax call from a telephone on the same phone line as the HP All in One if you are more comfortable using the keypad on your phone rather than using the keypad on the control panel of the HP All in One This method of sending a fax is called manually sending a fax When you send a fax manually you can hear the dial tones telephone Send a fax 93 Chapter 9 prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from a phone 1 Load your originals print side up into the document feeder tray NOTE This feature is not supported if you load your originals on the glass You must load your originals in the document feeder tray 2
154. e connection is noisy Phone lines with poor sound quality noise can cause print quality problems Solution If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK Printouts are faded or have dull colors Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Cause The print or copy quality setting on the HP All in One is set
155. e document margins must match or exceed these margin settings in portrait orientation 10 ile Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 2 mm 0 12 2 mm 0 12 1 8 mm 0 07 2 mm 0 12 U S Legal inch inch inch inch A4 Photo media U S Executive 2 mm 0 12 2 mm 0 12 1 8 mm 0 07 6 mm 0 24 B5 inch inch inch inch A5 Cards Envelopes 3 3 mm 0 13 3 3 mm 0 13 16 5 mm 0 65 16 5 mm inch inch inch 0 65 inch To achieve this margin setting on a computer running Windows click the Advanced tab in the print driver and select Minimize Margins 4 NOTE Ifyou are using the duplexer available with some models the minimum top and bottom margins must match or exceed 12 mm 0 47 inch Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs Any size paper other than those listed in the technical specifications For more information see Paper sizes e Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices 62 Load originals and load paper Highly textured stock such as linen It might not print evenly and the ink can bleed
156. e engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 162 Troubleshooting 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide NOTE When you use legal size paper leave the tray extender closed Cause The print carriage has stalled Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Cause The computer is not communicating with the HP All in One Print troubleshooting 163 Chapter 11 Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below You can print a test page from the HP Photosmart Studio Mac Software to confirm the connection between the HP All in One and your Mac is working properly This test page is different from the self test report that you can print from the
157. e liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One To clean the lid backing 1 Turn off the HP All in One unplug the power cord and raise the lid NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Scan troubleshooting 247 Chapter 11 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 lf further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful notto spill alcohol on the glass or exterior of the HP All in One as this might damage the device The scan feature does not work Cause There are several reasons why a scan might not occur e The computer is turned off The HP All in One is not properly connected to the computer through a USB cable The software that came with the HP All in One is not installed or is not running Solution Turn the computer on
158. e of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original Solution f you want to enlarge a photo to fit a full size page without cropping the edges use Fit to Page or Full Page 91 To set a custom size from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass If you use the document feeder tray place the pages so that the top edge of the document goes in first In the Copy area press the Reduce Enlarge button Press f until Custom 100 appears Press OK Press f or use the keypad to enter a percentage to reduce or enlarge the copy The minimum and maximum percentage to resize a copy varies by model 7T Press Start Copy Black or Start Copy Color ont wo 242 Troubleshooting To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press the Reduce Enlarge button 4 Doone of the following f you loaded your original in the document feeder tray or on the glass press until Full Page 91 appears f you loaded a full or small size original on the glass press i until Fit
159. e original into the computer resize the image in the HP scanning software and then print a borderless copy of the enlarged image Cause You are trying to make a borderless copy without using photo paper 240 Troubleshooting Solution Use photo paper to make borderless copies To make a borderless copy of a photo from the control panel 1 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 2 Load your original photo print side down on the right front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass as indicated by the engraved guides along the edge of the glass 3 Press Start Copy Black or Start Copy Color The HP All in One makes a 10 x 15 cm 4 x 6 inch borderless copy of your original photo NOTE Ifyou loaded tabbed paper in the photo tray you can remove the tab from the copy of your photo once the ink has completely dried XE TIP If the output is not borderless set the paper type to Premium Photo and then try making the copy again Cause Debris might be stuck on the glass or on the back of the document lid The HP All in One interprets anything it detects on the glass as part of the image Solution Turn off the HP All in One unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass wit
160. e print settings of the HP All in One to handle nearly any print task Mac users Mac users Use the Page Setup and Print dialog boxes to change the settings for your print job Which dialog box you use depends on which setting you want to change Print from your computer 71 Chapter 6 To change the paper size orientation or scaling percentage 1 From the File menu in your software application choose Page Setup 2 Make sure the HP All in One is the selected printer 3 Make changes to the paper size orientation and scaling percentage settings and click OK To change all other print settings 1 From the File menu in your software application choose Print 2 Make sure the HP All in One is the selected printer 3 Click Copies and Pages to view the full list of print options Make changes to the print settings and click Print to print the job Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the HP All in One A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for printing to be cancelled 22 Print from your computer 7 Use the copy features The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the s
161. e steps to add an entry to the phone book To create a phone book entry from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 From the Information and Settings drop down select Fax Speed Dial Settings 3 From the pop up menu choose Fax Phone Book The Fax Phone Book dialog box opens 4 Click Add Individual and then enter the fax number and other recipient information 5 Click OK The recipient is added to the Phone Book Edit or delete a phone book entry Follow these steps to edit or delete an entry from the phone book To edit or delete a phone book entry from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 From the Information and Settings drop down select Fax Speed Dial Settings 3 From the pop up menu choose Fax Phone Book The Fax Phone Book dialog box opens 4 Select the phone book entry you want to edit or delete To editthe phone book entry click Edit Entry and then make the appropriate changes Click OK To delete the phone book entry click Delete and then click OK 5 Click Apply or OK Export and import fax numbers If you would like to share your phone book with someone else you can simply export it to a file which can then be imported into another application If you have names and fax Fax setup 53 Chapter 4 54 numbers in external ap
162. e sure you remove your print cartridges EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan HP Quick Exchange Service Japan 271 Chapter 13 272 To remove print cartridges before shipment 1 6 Turn on the HP All in One and wait until the print carriage is idle and silent If the HP All in One will not turn on skip this step and go to step 2 Open the print cartridge door Remove the print cartridges from their slots EA NOTE Ifthe HP All in One does not turn on you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP All in One unless the HP customer support call agent instructs you to Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side EA NOTE Make sure the scanner is idle and has returned to its parked position before turning off the HP All in One Press the Power button to turn off the HP All in One Remove the control panel faceplate Complete the following steps once you have removed the print cartridges EA NOTE This information does not apply to customers in Japan For information on service options in Japan
163. e telephone wall jack NOTE Insome countries regions that use serial type phone systems the phone cord that came with the HP All in One might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the HP All in One e f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP All in One NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the HP All in One to connect the HP All in One to the telephone wall jack Table 4 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Finish setting up the HP All in One Countries regions with a parallel type phone system continued Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office e Select your fax setup case Case A Separate fax line no voice calls received e Case
164. e than 20 sheets in the document feeder tray Automatic document feeder is jammed Cause Paper has jammed the automatic document feeder Solution Clear the paper jam and try the job again Do not load more than 20 sheets of paper in the document feeder tray For information on clearing jams see Clear paper jams Fax receive failed Cause An error caused a fax to fail while the HP All in One was receiving the fax The error could be due to noisy lines or some other communication error Solution Contact the sender and request that the fax be sent again For more fax troubleshooting information see Fax troubleshooting Fax send failed Cause The fax could not be completed because of a communication error blacklisting your number is blocked by the receiver or a paper jam Solution Check the HP All in One for a possible paper jam and send the fax again If the problem persists try to contact the owner of the fax number for clarification For more information on clearing a paper jam see Clear paper jams Errors 249 Chapter 11 For more fax troubleshooting information see Fax troubleshooting Firmware revision mismatch Cause The revision number of the HP All in One firmware does not match the revision number of the software Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for infor
165. e that is appropriate for the HP All in One For more information on choosing paper see Understand specifications for supported media Cause The Lighter Darker copy setting for the HP All in One is set too light Solution Adjust the lightness and darkness of the copies To adjust the copy contrast from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Menu repeatedly until Lighter Darker appears 4 Doone ofthe following Press to darken the copy Press ij to lighten the copy 5 Press Start Copy Black or Start Copy Color Cause The Paper Type setting is incorrect Print quality troubleshooting 151 Chapter 11 Solution Change the Paper Type setting to match the type of paper loaded in the input tray To set the paper type for copies 1 In the Copy area press Menu repeatedly until Paper Type appears 2 Press until the appropriate paper type appears 3 Press Start Copy Black or Start Copy Color To set the paper type for printing Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu ch
166. e touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 4 In the Fax area press Menu repeatedly until Lighter Darker appears 5 Press to lighten the fax or press i to darken it and then press OK The indicator moves to the left or right as you press an arrow button 6 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes Parts of a fax sent are cut off Cause The fax is larger than letter or A4 paper Solution Some fax machines cannot accept faxes larger than letter or A4 paper Make sure the receiving fax machine can accept the paper size you are using If not ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4 The fax sent was blank when it was received Cause The original was not loaded or was loaded incorrectly 194 Troubleshooting Solution Load your originals into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original on the glass To load an original in the document feeder tray
167. ed The automatic document feeder picks up too many pages or none at all Cause The separator pad or rollers inside the automatic document feeder might need to be cleaned Pencil lead wax or ink can build up on the rollers and separator pad after extensive use or if you copy handwritten originals or originals that are heavy with ink Ifthe automatic document feeder does not pick up any pages at all the rollers inside the automatic document feeder need to be cleaned Ifthe automatic document feeder picks up multiple pages instead of single sheets the separator pad inside the automatic document feeder needs to be cleaned Solution Load one or two sheets of unused plain white full size paper into the document feeder tray and press Start Copy Black As the plain paper passes through the automatic document feeder the paper releases and absorbs residue from the rollers and separator pad 142 Troubleshooting x TIP Ifthe automatic document feeder does not pick up the plain paper try cleaning the front roller Wipe the roller with a soft lint free cloth dampened with distilled water If the problem persists or the automatic document feeder does not pick up the plain paper you can clean the rollers and separator pad manually For more information see Clean the automatic document feeder Ink is not filling the text or graphics completely Cause The print cartridges need to be cleaned or might be out of ink Sol
168. ed ink levels e Order print cartridges Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Related topics Order print cartridges Replace the print cartridges Use the print cartridge protector Work with print cartridges 127 Chapter 10 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP All in One If neither your print cartridge nor the HP All in One came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP All in One with the intention of using it a
169. ee the quality or reliability of non HP ink Printer Service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Printouts have horizontal streaks or lines Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure you have paper loaded correctly To load full size paper 1 Remove the output tray 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 146 Troubleshooting 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in pla
170. eeececeeaaeeeeesaeaaeaeceseeeeeaaeaeeeeeeeeeeneeeeeeeees 128 Clean the print cartridges ssssssssssssssseseses eee enne enne nnn nien nennen 130 Clean the print cartridge COntacts c ccccccececeeceeeeeeeeeeeeeeeeeesecaaeaeeeeeeeseeaeeeeeeeseseeaeeeeees 131 Clean the area around the ink nozzles ssseseee menn 132 Troubleshooting Troubleshooting TDS e E 135 Communication problems over a USB connection sssesee e 137 Information on print cartridges sssseeeeenem eene eene 138 Information orn paper 2 2 5 eiae enne cedit bacca cra enne debe Ces ha Led EEEa ede pee cR PAESE 138 Tips for using the automatic document feeder ssssssssssseeeeneeees 139 IS recu ute 139 Print cartridge troubleshooting em eene eene 141 Print quality tro bleshooting 2 21 3c Enn pere rra cett himno tbid erasa br Me eid Rr a gara res 141 Print troubleshooting Heese eehcteds HEBEL EEE nang OR o eR ea ERE LOS CER p Ede can ES 159 Fax ieiuno 181 Copy troubleshootirig 2 2 rio ri rooster ter tee trie Fut cre penne ev tete c Fate egeta sacred ee 233 Scan troubleshootlrig 22 2 cease tuno S a Spb erba paene dedu ta ra i peleas oda 243 aeui E 248 EMOS at ee tree Lutetiae Er aa aae n Eea a 248 BIAUDNNDCICDDCIIAT PCM 249
171. elects Individual Speed Dial 3 Press ij or to scroll through the speed dial entries and then press OK to select the appropriate entry 4 When the current fax number appears press ij to erase it 5 Enter the new fax number and then press OK xx TIP To add a pause in the fax number you are entering press Redial Pause or press the Symbols button repeatedly until a dash appears on the display 6 Enter the new name and then press OK 7 Press 1 to update another speed dial entry or press 2 when you are finished To update a speed dial entry from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 In the Information and Settings pop up menu choose Fax Speed Dial Settings 50 Finish setting up the HP All in One 3 In the Fax Speed Dial dialog box choose the speed dial entry that you want to edit and then click Edit Entry 4 Make your changes and then click OK 5 Click Apply or OK when you are finished updating speed dial entries Related topics Text and symbols Set up group speed dial entries You can place individual speed dial entries that you have set up into groups so that you can fax the same document to multiple recipients at once The maximum number of individual speed dial entries allowed in a group speed dial entry varies by model Ef NOTE The numbers you include in the group speed dial entry must already be set
172. ely after removing the plastic tape If this is not possible store it in a print cartridge protector or airtight plastic container HP recommends that you do not remove the print cartridges from the HP All in One until you have replacement print cartridges available to install Turn off the HP All in One from the control panel Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All in One If you improperly turn off the HP All in One the print carriage does not return to the correct position and the print cartridges can dry out Do not open the print cartridge door unless necessary This exposes the print cartridges to air which reduces the life of the print cartridges NOTE Ifyou leave the print cartridge door open for a long period of time the HP All in One will recap the print cartridges to protect them from exposure to air Clean the print cartridges when you notice a significant decrease in print quality X TIP You might notice a decrease in print quality if the print cartridges have not been used for a long time Do not clean the print cartridges unnecessarily This wastes ink and shortens the life of the cartridges For more information on print cartridges see Print cartridge troubleshooting Information on paper 138 The HP All in One is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper ty
173. ely for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes e Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Dial Tone Detection Test continues to fail contact your telephone company and have them check the phone line I am having problems faxing over the Internet using IP phone Cause The fax over Internet Protocol FolP service might not work properly when the HP All in One is sending and receiving faxes at high speed 33600 bps Troubleshooting Solution f you experience problems sending and receiving faxes while using an Internet fax service use a slower fax speed You can do this by changing the Fax Speed setting from Fast the default to Medium or Slow To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of t
174. engraved in the base of the input tray 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide 5 Replace the output tray Avoid paper jams To help avoid paper jams follow these guidelines e Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type 68 Load originals and load paper Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the HP All in One For more information see Understand specifications for supported media Do not leave originals on the glass If you load an original in the automatic document feeder while there is already an original on the glass the original can jam in the automatic document feeder Avoid paper jams 69 Chapter 5 70 Load originals and load paper 6 Print from your computer The HP All in One c
175. ephone phone numbers Displays a plus symbol This symbol does not affect dialing Fax header name fax header number speed dial names speed dial numbers and fax or phone numbers Use the software You can use the HP Solution Center Software Windows or HP Photosmart Studio Mac Software Mac to access many features not available from the control panel The software is installed on your computer when you set up the HP All in One For further information see the Setup Poster that came with your device Access to the software differs by operating system OS For example if you have a Windows computer the HP Solution Center Software entry point is the HP Solution Center If you have a Mac the HP Photosmart Studio Mac Software entry point is the HP Photosmart Studio window Regardless the entry point serves as the launching pad for the software and services To open HP Photosmart Studio Mac A Click the HP Photosmart Studio icon in the Dock The HP Photosmart Studio window appears where you can manage edit and share photos 4 NOTE On a Mac the features available in the HP Photosmart Studio Mac software vary depending on the chosen device Connection information You can use the HP All in One as a stand alone copier and fax machine or you can connect the HP All in One to a computer to enable printing and other software features The different connection options available to you are described in the
176. equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna ncrease the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For more information contact the Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 A CAUTION Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company might cause harmful interference and void the FCC authorization to operate this equipment Note l attention des utilisateurs du r seau t l phonique canadien notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil L abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une
177. ervice You answered Yes to question 1 only PBX or ISDN system You answered Yes to question 2 only Case B Set up the HP All in Case B Set up the HP All in One with DSL Case C Set up the HP All in One with DSL Case C Set up the HP All in One with a PBX phone system One with a PBX phone system or an ISDN line or an ISDN line Distinctive ring service You answered Yes to question 3 only Case D Fax with a distinctive Case D Fax with a distinctive ring service on the same line ring service on the same line Voice calls You answered Yes to question 4 only Case E Shared voice fax line Case E Shared voice fax line Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax line Case F Shared voice fax line with voice mail with voice mail Computer dial up modem You answered Yes to question 5 only Case G Fax line shared with computer dial up modem no voice calls received Not applicable Voice calls and computer dial up modem You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer dial up modem Not applicable Fax setup 27 Chapter 4 continued Other equipment services sharing your fax line Voice calls and answering machine You answered Yes to questions 4 and 6 only Voice calls
178. es clasps or windows Also avoid cards and envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Use tightly constructed envelopes and make sure the folds are sharply creased Load envelopes with the flaps facing up Select print media 57 Chapter 5 Photo media e Use the Best mode to print photographs Note that in this mode printing takes longer and more memory is required from your computer e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Transparencies e Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device e Use the Normal mode to print transparencies This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Custom sized media e Use only custom sized media that is supported by the device e If your application supports custom sized media set the media size in the application before printing the document If not set the size in the print driver You might need to reformat existing documents to print them correctly on custom sized media Understand specifications for supported media Use the Understand supported sizes and Understand supported media types and weights table
179. essages The following is a list of print cartridge error messages Low on ink Need alignment or alignment failed e Print cartridge is missing incorrectly installed or not intended for your device Low on ink Cause One or both print cartridges might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges NOTE The HP All in One can only detect the ink levels for genuine HP ink The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges NOTE Do not remove the old print cartridge until a new one is available For more information on print cartridges see Print cartridge troubleshooting 260 Troubleshooting Need alignment or alignment failed Cause The incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the
180. f rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray Fax troubleshooting 211 Chapter 11 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 4 NOTE When you use legal size paper leave the tray extender closed If you have Backup Fax Reception enabled the HP All in One might have stored the fax in memory upon reception After you have correctly loaded the paper in the input tray the HP All in One automatically begins printing all the unprinted faxes from memory in the order they were received If you do not ha
181. f you do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the HP All in One 7T Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port 8 If your modem software is set to receive faxes to your computer automatically turn off that setting B NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes 9 Turn on the Auto Answer setting 10 Set your answering machine to answer after a low number of rings 11 Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 12 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Cause lamsetting up the HP All in One on a shared voice fax line with a c
182. face to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray Print troubleshooting 169 Chapter 11 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 4 NOTE When you use legal size paper leave the tray extender closed For information on clearing a paper jam see Clear paper jams Cause The print cartridges might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the pr
183. fax The quality might be better when you try again You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK The quality of the fax sent is poor Cause The phone line connection is noisy Phone lines with poor sound quality noise can cause faxing problems Solution If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can Fax troubleshooting 191 Chapter 11 check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company If the problem persists check to see if Error Correction Mode ECM is On If it is not change the ECM setting to On Faxes might take longer to send but the print quality of the received fax should improve If the print quality is still poor turn off ECM and then contact your telephone provider To change the ECM setting from the control panel 1 Press Setup
184. fax machine Solution Check with the sender to see if they correctly loaded the originals in the sending fax machine or accidentally sent a blank page Cause The HP All in One picked up two sheets of paper while printing the fax Solution If the HP All in One has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Cause The paper loaded in the input tray is not suitable for your fax Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other paper type that is appropriate for the HP All in One For more information on choosing paper see Understand specifications for supported media 158 Troubleshooting Ink is overspraying the paper when I copy or print a photo Cause A small amount a few millimeters of overspray is common when making a copy of a photo If there are more than a few millimeters of overspray it might mean the HP All in One thinks the paper loaded is wider than it actually is x TIP One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job If the back side of the page has ink streaks the HP All in One might have over sprayed your previous copy or print job
185. faxes including color faxes You can set up speed dial entries to send faxes quickly and easily to frequently used numbers From the control panel you can also set a number of fax options such as resolution and the contrast between lightness darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the HP All in One properly for faxing You might have already done this as part of the initial setup by using either the control panel or the software that came with the HP All in One You can verify the fax is set up correctly by running the fax setup test from the control panel You can access this test from the Setup menu This section contains the following topics Senda fax Receive a fax e Block junk fax numbers e Fax over the Internet using IP phone Print reports Stop faxing Send a fax You can send a fax in a variety of ways Using the control panel you can send a black and white or color fax from the HP All in One You can also send a fax manually by dialing from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics Senda basic fax e Send a fax using speed dials Send a fax manually from a phone e Send a fax using monitor dialing Send a fax from memory e Schedule a fax to send later e Send a fax to multiple recipients Send a color original or photo fax Send a fax from the computer
186. following sections Use the software 15 Chapter 3 Supported connection types Connect using a USB cable This section contains the following topics e Supported connection types Connect using a USB cable Use printer sharing Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB port Supported software features All features are supported Setup instructions Follow the Setup Poster for detailed instructions Printer sharing Up to five computers The host computer must be turned on at all times or the other computers will not be able to print to the HP All in One All features are available on the host computer The computers connected to the host computer can only access the print feature For setup instructions see Use printer sharing Refer to the Setup Poster that came with the HP All in One for detailed instructions on using a USB cable to connect a computer to the rear USB port Use printer sharing If your computer is on a network and another computer on the network has an HP All in One connected to it by a USB cable you can print to that printer using printer sharing 16 The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access
187. for updated information or troubleshooting tips for the HP All in One If you are still experiencing problems and need to speak with an HP Customer Support Representative do the following a Have the specific name of the HP All in One as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail oap Have your serial number and service ID ready Call HP Customer Support Be near the HP All in One when you call Related topics Print a self test report Access your serial number and service ID Access your serial number and service ID You can access important information by using the Information Menu of the HP All in One EA NOTE Ifthe HP All in One is not turning on you can view the serial number by looking at the sticker on the rear side The serial number is the 10 character code in the upper left corner of the sticker To access your serial number and service ID 1 2 Press and hold OK While holding OK press 4 This displays the Information Menu Press until Model Number appears and then press OK This displays the service ID Write down the complete service ID Press Cancel and then press li until Serial Number appears Press OK This displays the serial number Write down the complete serial number Press Cancel until you to exit the Information Menu 268 HP warranty an
188. ftware is set to receive faxes to your computer automatically turn off that setting B NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes 9 Turn on the Auto Answer setting 10 Set your answering machine to answer after a low number of rings 11 Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 12 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message hear static on my telephone line since connecting the HP All in One Cause The HP All in One is not set up properly for faxing Solution 4 NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Sau
189. g Up to 100 copies from original varies by model Digital zoom from 25 to 400 varies by model Fit to page pre scan Copy speeds vary according to the complexity of the document 1 Mode Type Scan resolution dpi Best Black up to 600 x 1200 Color up to 600 x 1200 Normal Black up to 300 x 300 Color up to 300 x 300 Fast Black up to 300 x 300 Color up to 300 x 300 Maximum at 400 scaling Fax specifications Walk up black and white and color fax capability Up to 110 speed dials varies by model Up to 120 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five times varies by model Automatic no answer redial one time varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine ap Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Scan specifications 278 Image editor included Integrated OCR software autom
190. g program seeeseeee mmm 280 Disposal of Waste Equipment by Users in Private Households in the European Uem E M aah 280 REQUIAIOrY NOUCES S cee 281 Regulatory model identification number senem 281 Notice to users of the U S telephone network FCC requirements 281 FCC statement c 282 Note l attention des utilisateurs du r seau t l phonique canadien notice to users of the Canadian telephone network nennen ener nnne entren 282 Notice to users in Japari crt ree rer tenete tente err boa eres aa rep Ra EEERRT oai 283 Power cord statement rr nte drec niinen eoa srh ea eS c sa der esa oer pU ERE SER dod ed coe 283 Notice to users in the European Economic Area ssssssssseeeeeen 283 Notice to users of the German telephone network sess 284 GEFAUSCNEMISSIOM pee as e E A peace E EEEE EE E EE easter ce 284 Notice to users In KOSA ae onea annad aa oraaa aA Ea Eoria aieh 284 Australia Wired Fax Statement sssssssssseeeene nennen eene 284 Declaration of conformity European Economic Area sssee em 284 HP Officejet J5700 All in One series declaration of conformity 285 lidex cuui e ee a EE LL M IEEE 287 1 HP Officejet J5700 All in One series Help For information about the HP All in One see Find more information
191. gain later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and tri color print cartridges To insert a print cartridge into the print cartridge protector A Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place To remove the print cartridge from the print cartridge protector A Press down on the top of the print cartridge protector to release the print cartridge then gently remove the print cartridge out of the print cartridge protector Align the print cartridges The HP All in One prompts you to align cartridges every time you install or replace a print cartridge You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All in One Aligning the print cartridges ensures high quality output 128 Maintain the HP All in One NOTE If you remove and reinstall the same print cartridge the HP All in One will not prompt you to align the print cartridges The HP All in One remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align the print cartridges from the control panel when prompted 1 Load letter A4 or legal unused plain white paper into the input tray f NOTE Ifyou have colored pa
192. ght front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass If you are loading your original in the document feeder tray place the paper print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first B NOTE Donotload photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original fills the entire sheet 236 Troubleshooting Solution If the image or text on your original fills the entire sheet with no margins use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press the Reduce Enlarge button 4 Doone of the following f you loaded your original in the document feeder tray or on the glass press until Full Page 91 appears f you loaded a full or small size original on the glass press lie until Fit to Page appears 5 Press Start Copy Black or Start Copy Color Cause The original is larger than the paper
193. h a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device Copy troubleshooting 241 Chapter 11 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One To clean the lid backing 1 Turn off the HP All in One unplug the power cord and raise the lid NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful notto spill alcohol on the glass or exterior of the HP All in One as this might damage the device The image is cropped when I make a borderless copy Cause The HP All in One cropped som
194. have in your home or office Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Using another phone cord connect one end to the port labeled 2 EXT on the back of the HP All in One Connect the other end of the phone cord to the parallel splitter on the side with the single phone port Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports If your modem software is set to receive faxes to your computer automatically turn off that setting f NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes 218 Troubleshooting 7 Optional Connect a phone to the other open phone port on the parallel splitter 8 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting If you set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP A
195. he HP All in One Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Lightly press down on the print cartridge to release it and then pull it toward you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes Place the print cartridge on a piece of paper with the ink nozzles facing up Lightly moisten a clean foam rubber swab with distilled water Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do not clean the nozzle plate Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place Print quality troubleshooting 149 Chapter 11 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the HP All in One Cause The sending fax machine is having problems Solution Ask the sender to check their fax machine for any problems Cause The phone lin
196. he HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For Fax setup 35 Chapter 4 example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet Figure 4 6 Back view of the HP All in One Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Computer with modem To set up the HP All in One with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One 3 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office 4 f your modem s
197. he HP Device Manager from the Dock The HP Device Manager window appears 2 In the Tasks area double click Make Copies The HP Copy dialog box appears 3 From the Paper Type pop up menu choose the paper type Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper Premium Photo HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium photo L Japan only Premium Photo Set the copy paper type T5 Chapter 7 Change copy speed or quality The HP All in One provides three options that affect copy speed and quality Best produces the highest quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies slower than the other quality settings Normal delivers high quality output and is the recommended setting for most of your copying Normal copies faster than Best and is the default setting Fast copies faster than the Normal setting The text is comparable to the quality of the Normal setting but the graphics might be lower quality
198. he Mixed enhancement is the default option Use the Mixed enhancement to sharpen edges of most originals To copy a blurred document from the control panel 1 Make sure you have paper loaded in the input tray 2 Position the photo on the glass so the long edge of the photo is along the front edge of the glass Load your original print side down on the right front corner of the glass or print side up in the document feeder tray 3 In the Copy area press Menu repeatedly until Enhancements appears 4 Press until the Text setting appears 5 Press Start Copy Black or Start Copy Color If any of the following occur turn off Text enhancement by selecting Photo or None e Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas Enhance light areas of your copy You can use Photo enhancements to enhance light colors that might otherwise appear white You can also use Photo enhancements to eliminate or reduce any of the following that might occur when copying with Text enhancements Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth 82 Use the copy features Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas To copy an ove
199. he following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud Cause The HP All in One is not set up properly for faxing Solution You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the HP All in One and not from the Ethernet port This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company Cause Your telephone company does not support faxing over the Internet Solution Check with your telephone company to make sure their Internet phone service supports faxing If they do not support faxing you will not be able to send and receive faxes through the Internet The fax log report shows an error Cause lf there is a problem or error encountered during sending or receiving a fax a Fax Log report will print Solution Review the following table for information on the error codes in the Fax Log report This information can help you troubleshoot any problems you encounter when using the fax features of the HP All in One The table also indicates which codes are specific to Error Correction Mode ECM If the same error appears repeatedly try turning off ECM To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Set
200. he phone cord supplied in the box with the HP All in One Make sure the HP All in One is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine If the answering machine and the HP All in One are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine Set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax Ifthe call is a voice call the answering machine will record the incoming message To set the answer mode 1 Press Setup 2 Press 4 and then press 2 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press ij or ji to change the number of rings 4 Press OK to accept the setting 206 Troubleshooting To set the number of rings before answering from the control panel 1 Press Setup 2 Press 4 and then press 3 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings
201. heir own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas EA NOTE The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 1B based on FCC Part 68 test results Notice to users in Japan VCCI 2 COREG WIUOERESREEEDS3I 5884 VCC 0X 3324 7227 BNSSERECT ORG EREJURCERYTOCCEHISEUCUETIF Z oRN I2LZTvT7LEDa vEfR cCus amp EUCE menecsgM tsklk T ctIfbusts WBURUoBRWECS COEUUPBRURUEUCTEU Power cord statement The power cord cannot be repaired If itis defective it should be discarded or returned to the supplier RACs AM ENLBRI KESRUVFEU Bent RERI KE oS C RHHXXUA Notice to users in the European Economic Area CE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Regulatory notices 283 Chapter 14 Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network
202. hone book entry sssssssssssssssssse ener 53 Export and import fax numbers sssssssssssssssseseseeeeeeeeeenn nnne nnne 53 5 Load originals and load paper Load origirials 5 ici enit eo rre fades Ee TA ATE EE Eat eeu sav Rar ER TRE Rua 55 Load an original in the automatic document feeder sseeee 55 Load an original on the glass sssssssssssssssssssseeeere entente nennen enne nnne 56 Contents Select PME IMS Cee annn Ems 57 Tips for selecting and using print media seseee e 57 Understand specifications for supported media sssee en 58 Understand Supported SIz6es cnet tice entente detienen t decns rea een datae 58 Understand supported media types and weights een 61 Set MINIMUM NI lime aiiai 62 Papers to aVold o detto o HIRED Re DH M HE IER o iE EH 62 Load PAPO hiss e 63 Lo d full size paper ttt Eo Ee PEE ER 63 Load 10 x 15 cm 4 x 6 inch photo paper emen 66 Load NIpo dele n 67 Ee i uu erkm tt 68 Avoid paper JAMS Pc 68 6 Print from your computer Print from a software application sssssssssssssseseseseeeeenenen nennen ener nnns 71 Change the print Settings iiiter eti ince erre tinte iUe ee nte iaaii ia Ee Rae Brad 71 VEBMDEII
203. ht be in use Solution Make sure extension phones phones on the same phone line but not connected to the HP All in One or other equipment are not in use or off the hook For example you cannot use the HP All in One for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet Cause The HP All in One shares the same phone line with a DSL service and a DSL filter is not connected Solution If you use a DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully The DSL service sends out a digital signal on the phone line that can interfere with the HP All in One preventing the HP All in One from sending and receiving faxes The DSL filter removes the digital signal and allows the HP All in One to communicate properly with the phone line To check if you already have a filter installed listen to your phone line or dial tone If you hear noise or static on the line you probably do not have a DSL filter installed or it is installed incorrectly Obtain a DSL filter from your DSL provider If you already have a DSL filter make sure it is connected correctly Cause Another process has caused an error in the HP All in One Fax troubleshooting 185 Chapter 11 Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the HP All
204. ia Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Fax troubleshooting 189 Chapter 11 To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the HP All in One as shown below Telephone wall jack Use the phone cord supplied in the box with the HP All in One Telephone Cause The Fax Speed setting might be set too fast Solution Try setting the Fax Speed to Medium or Slow and then resend the fax To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of the following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud Cause The HP All in One is not detecting an original loaded in the document feeder tray Solution If you did not load an original in the document feeder tray or if the original is not pushed in far enough you will be unable to send a fax manually Load an original in the document feeder tray or push the original farther into the tray Once the HP All in One detects the original a confirmation message appears on the display 190 Troubleshooting Pages of a fax sent are missing Cause Two or mo
205. ies by model Press Start Copy Black or Start Copy Color md w a To set a custom size from the HP Photosmart Studio Mac Software 1 Make sure you have paper loaded in the input tray 2 Load your original 3 Select the HP Device Manager from the Dock The HP Device Manager window appears 4 Inthe Tasks area double click Make Copies The HP Copy dialog box appears In the Reduce Enlarge area select Custom and then enter a percentage 6 Click Black Copy or Color Copy p 80 Use the copy features Copy a legal size document onto letter paper You can use the Legal gt Ltr 72 setting to reduce a copy of a legal size document to a size that fits onto letter paper NOTE The percentage in the example Legal gt Ltr 72 might not match the percentage that appears in the display To copy a legal size document onto letter paper 1 2 m Make sure you have paper loaded in the input tray Load your legal size document print side up in the document feeder tray Place the page in the document feeder tray so that the top edge of the document goes in first In the Copy area press the Reduce Enlarge button Press f until Legal gt Ltr 72 appears Press Start Copy Black or Start Copy Color Adjust the lightness and darkness of your copy You can use the Lighter Darker option to adjust the contrast of the copies you make To adjust the copy contrast from the control panel 1 2
206. iginal print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Doone of the following Press a one touch speed dial button to access one of the first five speed dial entries Press Speed Dial repeatedly until the appropriate speed dial entry appears x TIP You can also scroll through the speed dial entries by pressing lj or i or you can select a speed dial entry by entering its speed dial code using the keypad on the control panel 3 Press Start Fax Black or Start Fax Color If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes To send a fax using speed dials from the HP Photosmart Studio Mac Software 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass 2 Select the HP Device Manager from the Dock The HP Device Manager window appears 3 From the Tasks menu double click Send Fax The Print dialog box opens From the Printer pop up menu choose the HP All in On
207. ill need to scroll This is so that you can read the entire message You can choose the rate at which it will scroll Normal Fast or Slow The default is Normal To set the scroll speed 1 Press Setup 2 Press 7 then press 2 This selects Preferences and then selects Set Scroll Speed 3 Press to select a scroll speed then press OK Set the prompt delay time The Set Prompt Delay Time option enables you to control the amount of time that passes before a message prompts you to take further action 20 Finish setting up the HP All in One For example if you press Menu in the Copy area and the prompt delay time passes before you press another button the message Press Menu for settings appears on the display To set the prompt delay time 1 Press Setup 2 Press 7 then press 3 This selects Preferences and then selects Set Prompt Delay Time 3 Press to select a delay time then press OK You can choose Normal Fast Slow or Off If you select Off hints do not appear on the display but other messages such as low ink warnings and error messages do still appear Restore the factory defaults You can restore the current settings to what they were when you purchased the HP All in One NOTE Restoring the factory defaults will not affect any changes you made to scan settings and the language and country region settings Personal settings and lists for example fax header fax number junk fax list and speed dial l
208. in One will not send or receive a fax until the error condition is resolved For more information on error messages see Errors Cause You are using either a PBX or an ISDN converter terminal adapter Solution Make sure the HP All in One is connected to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar Try setting the Fax Speed to Medium or Slow Cause The Fax Speed setting is set too fast Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium or Slow if you use one of the following An Internet phone service APBX system e Fax over Internet Protocol FolP An ISDN service To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of the following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium
209. in America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure you used the phone cord supplied in the box with the HP All in One to connect to the telephone wall jack One end of this special 2 wire phone cord should 182 Troubleshooting be connected to the port labeled 1 LINE on the back of the HP All in One and the other end to your telephone wall jack as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the HP All in One If the HP All in One came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adaptor to the port labeled 1 LINE on the back of the HP All in One Attach your 4 wire phone cord to the open port on the adaptor and to the telephone wall jack For more information on using the 2 wire phone cord adaptor see the documentation that came with it Cause Other office equipment such as a
210. in One is selected in the Devices pop up menu From the Information and Settings pop up menu choose Maintain Printer The Select Printer window appears 4 Ifthe Select Printer dialog box appears choose the HP All in One and then click Launch Utility 5 Click Supplies Status The estimated ink levels for the print cartridges appear e MN Check the estimated ink levels 121 Chapter 10 Related topics Print a self test report Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your device including your print cartridges To print a self test report 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 2 then press 4 This selects Print Report and then selects Self Test Report The HP All in One prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Make sure the lines of color extend across the page If the black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the remaining three lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot If the color bars do not appe
211. in One scans all pages and the scheduled time appears on the display The HP All in One sends the fax at the scheduled time a To cancel a scheduled fax 1 Inthe Fax area press Menu repeatedly until How to Fax appears 2 Press until Send Fax Later appears and then press OK If there is a fax already scheduled the Cancel prompt appears on the display 3 Press 1 to select Yes NOTE Youcanalso cancel the scheduled fax by pressing Cancel on the control panel when the scheduled time is visible on the display 96 Use the fax features Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Press Speed Dial repeatedly until the appropriate group speed dial entry appears XX TIP You can also scroll through the speed dial entries by pressing ij or fie or you can select a speed dial entry by entering its speed dial code using the keypad on the control panel 3 Press Start Fax Black If the device
212. in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex II for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public switched telephone network PSTN Please connect the TAE N telephone connector plug provided with the HP All in One into the wall socket TAE 6 code N This HP fax product can be used as a single device and or in combination in serial connection with other approved terminal equipment Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Notice to users in Korea APS AE erue Ba 7171 0 717 dieit gez uyy yy mg CS 71712
213. in the input tray Solution f your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press the Reduce Enlarge button 4 Doone of the following e f you loaded your original in the document feeder tray or on the glass press I until Full Page 91 appears f you loaded a full or small size original on the glass press i until Fit to Page appears 5 Press Start Copy Black or Start Copy Color Fit to Page is not working as expected Cause Youare trying to increase the size of an original that is too small Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model The maximum percentage varies by model For example 20096 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page Copy troubleshooting 23 Chapter 11 If you want to make a large copy of a small original scan the original into the computer resize the image in the HP Scan Pro softwa
214. inal is loaded on the glass and then press 1 to select Yes m Cause The glass of the HP All in One might be dirty 192 Troubleshooting Solution f you are sending a fax from the glass make a copy to check the quality of the printout If the quality of the printout is poor clean the glass To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 Doone of the following Press Start Copy Black to initiate a black and white copy job Press Start Copy Color to initiate a color copy job NOTE If you have a color original pressing Start Copy Black produces a black and white copy of the color original while pressing Start Copy Color produces a full color copy of the color original To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 T
215. ing fax machine you will need to answer the fax call manually Case I Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP All in One as described in this section Figure 4 9 Back view of the HP All in One Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine Orn AJOIN Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Fax setup 39 Chapter 4 To set up the HP All in One with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the HP All in One NOTE If you do not connect your answering machine directly to the HP All in One fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP All in One 3 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do
216. int cartridges are low or out of ink you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting 170 Troubleshooting The margins are not printing as expected Cause The margins are not set correctly in your software application Solution Check the printer margins To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long as they are greater than the minimum margins the HP All in One supports 3 Cancel the printjob ifthe margins are not satisfactory and then adjust the margins in your software application Make sure the margin settings for the document do not exceed the printable area of the HP All in One Cause The paper size setting might not be set correctly for the project you are printing Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper guides are not positioned correctly Solution Remove the stack of paper from the input tray and then reload the paper following the steps below To load full size paper 1 Remove the output tray Print troubleshooting 171 Chapter 11 2 Slide the paper width guide to its outermost position 3 Tapa stack of paper on a fl
217. ion Select the application from the list or click Browse and find the application The Automatic mode check box is selected by default In this mode the Readiris OCR software automatically converts the image to text and sends it to the text editor where you can edit the text and save it The layout and formatting of your original are retained in the text editor application as much as possible If Automatic mode is not selected the scan remains in the Readiris OCR window where you can manipulate it before converting or sending it Change default scan settings 87 Chapter 8 9 Optional Deselect Automatic mode if you want to manipulate the scanned document in the Readiris OCR software before converting it to text or sending it to the text editor application 10 Click Finish Change the default destination You can change the default destination for scans by using the software you installed with the HP All in One To change the default destination 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens In the Custom Scan Settings area do one of the following Click Scan Picture Settings to change settings for the default destination associated with the Scan Picture button Click Scan Document Settings to change se
218. ion on how to fix any problems found After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test Set the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the HP All in One You can also setup the fax header from the control panel as described here 48 Bf NOTE In some countries regions the fax header information is a legal requirement To set a default fax header from the control panel 1 2 iios Press Setup Press 4 and then press 1 This selects Basic Fax Setup and then selects Fax Header Enter your personal or company name and then press OK Enter your fax number by using the numeric keypad and then press OK To set a default fax header from the HP Photosmart Studio Mac Software 1 2 3 Select the HP Device Manager from the Dock The HP Device Manager window appears In the Information and Settings pop up menu choose Fax Setup Utility The Device Settings dialog box opens From the pop up menu choose Fax General Finish setting up the HP All in One 4 n the Fax Header area type your company name and fax number 4 NOTE The information you enter in the Personal Information area is used when you send a cover page This information is not included in the fax header information
219. ist that you have saved will not be deleted when restoring the factory defaults You can perform this process from the control panel only To restore the factory defaults 1 Press Setup 2 Press 6 then press 4 This selects Tools and then selects Restore Factory Defaults The factory default settings are restored Fax preferences This section contains the following topics Setup the HP All in One to redial a fax number automatically Adjust the volume e Settone or pulse dialing Setthe fax speed Set up the HP All in One to redial a fax number automatically You can set the HP All in One to redial a busy or an unanswered number automatically The default Busy Redial setting is Redial The default No Answer Redial setting is No Redial Set your preferences 21 Chapter 4 To set redial options from the control panel 1 Press Setup 2 Do one of the following To change the Busy Redial setting A Press 5 and then press 2 This selects Advanced Fax Setup and then selects Busy Redial To change the No Answer Redial setting A Press 5 and then press 3 This selects Advanced Fax Setup and then selects No Answer Redial 3 Press to select Redial or No Redial 4 Press OK Adjust the volume The HP All in One provides three levels for adjusting the ring and speaker volume The ring volume is the volume of the phone rings The speaker volume is the level of everything else such as the dial tones fax tones a
220. istinctive Ring setting NOTE The HP All in One cannot recognize some ring patterns such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the HP All in One is set to All Rings To change the distinctive ring pattern from the control panel 1 Verify that the HP All in One is set to answer fax calls automatically 2 Press Setup 3 Press 5 and then press 1 This selects Advanced Fax Setup and then selects Distinctive Ring 4 Press to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP All in One answers the call and receives the fax Cause The Distinctive Ring setting is not set to All Rings and you are not using a distinctive ring service Solution f you are not using a distinctive ring service make sure that the Distinctive Ring setting on the HP All in One is set to All Rings Cause The fax signal level might not be strong enough which can cause fax reception problems Solution If the HP All in One shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be 202
221. ity paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Print the image using six ink printing To do so install the photo print cartridge in place of the black print cartridge With the photo print cartridge and the tri color print cartridge installed you have a six ink system which provides enhanced quality photos For more information on print cartridges see Print cartridge troubleshooting 144 Troubleshooting For more information on paper see Understand specifications for supported media Colors run into each other on the printout Cause The print or copy quality setting is set too high for the type of paper loaded in the HP All in One Solution Check the quality setting Use a lower quality setting to decrease the amount of ink used for printing or copying To change the print speed or quality 1 Make sure you have paper loaded in the input tray 2 From the File menu in your software application choose Print 3 Make sure the HP All in One is the selected printer 4 From the p
222. ize of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies XE TIP For the best copy performance on standard copy projects set the paper size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast This section contains the following topics e Make a copy Set the number of copies e Set the copy paper size e Setthe copy paper type Change copy speed or quality Change default copy settings e Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Resize an original to fit onto letter or A4 paper Resize an original using custom settings Copy a legal size document onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy e Stop copying Make a copy You can make quality copies from the control panel Load multiple page originals into the document feeder tray To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 Doone of the following Press Start Copy Black to initiate a black and white
223. k is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Print troubleshooting 167 Chapter 11 6 Replace the output tray 4 NOTE When you use legal size paper leave the tray extender closed My document did not print Cause The input tray is empty or there is a paper jam Solution Make sure paper is loaded in the input tray and that there is no paper jam To load full size paper 1 Remove the output tray 168 Troubleshooting 2 Slide the paper width guide to its outermost position 3 Tap a stack of paper on a flat sur
224. l panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Menu repeatedly until Lighter Darker appears 4 Doone of the following Press to darken the copy e Press to lighten the copy 5 Press Start Copy Black or Start Copy Color Cause Try using Enhancements improve an overexposed image Solution To copy an overexposed photo 1 Make sure you have paper loaded in the input tray 2 Load your original photo print side down on the right front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass 3 In the Copy area press Menu repeatedly until Enhancements appears Press until the Photo enhancement setting appears 5 Press Start Copy Color ral Nothing happens when try to copy Cause The HP All in One is turned off Solution Look on the HP All in One control panel to see if the display is blank and the Power button is not lit If these two conditions exist the HP All in One is turned off Make sure the power cord is connected and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The original is placed incorrectly on the glass or in the
225. les you to add new applications to the list of possible destinations for your scans When you add an application it appears in the list where you select an application as the scan destination in the HP Scan Pro window You can add different types of new applications such as software for photo editing e mail and OCR To add a new application to the picture editing or e mail destination list 1 CPA In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens Click New The Create Scan Destination dialog box opens Select Picture Editing Application or Email Application Click Next Type a name for the scan destination Select the application from the list or click Browse and find the application Select the document format from the pop up menu Click Finish To add a new application to the text OCR destination list 1 St ee Select the HP Device Manager from the Dock The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens Click New The Create Scan Destination dialog box opens Select Text Editing OCR Application Click Next Type a name for the scan destinat
226. leshooting The receiving fax machine indicated one or more pages might not be readable continued Error code 332 337 338 342 Error Correction Mode 343 Error definition The receiving fax machine sent an unexpected communication 344 348 349 353 Error Correction Mode 354 355 The telephone connection was lost 356 361 362 366 Error Correction Mode The receiving fax machine prematurely ended the session 367 372 373 377 Error Correction Mode There was a communication error with the receiving fax machine 378 380 381 The telephone connection was lost 382 The receiving fax machine stopped accepting pages 383 The telephone connection was lost 390 391 There was a communication error with the receiving fax machine Copy troubleshooting Use this section to solve these copy problems Copies are too light or too dark Nothing happens when try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected The printout is blank A borderless copy has white space around the edges The image is cropped when make a borderless copy Copies are too light or too dark Cause The Lighter Darker setting for the HP All in One is settoo light or too dark Copy troubleshooting 233 Chapter 11 Solution Adjust the lightness and darkness of the copies To adjust the copy contrast from the contro
227. ling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax Make sure the device you are polling does not have a pass code set up or has not changed the default pass code or the HP All in One will not be able to receive the fax To set up poll to receive a fax from the control panel 1 In the Fax area press Menu repeatedly until How to Fax appears 2 Press until Poll to Receive appears and then press OK 3 Enter the fax number of the other fax machine 4 Press Start Fax Black or Start Fax Color f NOTE If you press Start Fax Color but the sender sent the fax in black and white the HP All in One prints the fax in black and white Forward faxes to another number You can set up the HP All in One to forward your faxes to another fax number If you receive a color fax the HP All in One forwards the fax in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the control panel 1 Press Setup 2 Press 5 and then press 8 This selects Advanced Fax Setup and then selects Fax Forwarding Black Only Receive a fax 107 Chapter 9 3 Press until On Forward or On Print amp Forward appears and then press OK Choose On Forward if you want to forward the fax to another
228. ll in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting 9 Runa fax test If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Cause lamsetting up the HP All in One on a shared voice fax line with a computer dial up modem and answering machine and the computer only has one phone port Solution Bf NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two Fax troubleshooting 219 Chapter 11 RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 11 3 Back view of the HP All in One Telephone wall jack Phone cord connected to the 2 EXT port Parallel splitter Telephone optional Answering
229. lly Self Test Report Prints a report to assist you in diagnosing print and alignment problems This report also contains valuable information if you need to call HP Support Last Transaction Fax Log Prints details of the last fax transaction Prints a log of approximately the last 30 fax transactions Speed Dial List Prints a list of programmed speed dial entries You can also print this report by selecting Print Speed Dial List from the Speed Dial Setup menu To do so press Setup press 2 and then press 4 Caller ID Report If you subscribe to a caller ID service through your phone provider this report prints a list of approximately the last 30 fax calls you received The report shows the phone number date and time and depending on the format your phone provider uses to transmit caller ID information might include the name of the sender NOTE This feature is not supported in all countries regions If it is not supported in your country region Caller ID Report does not appear in the Print Report menu Junk Fax List Related topics Print fax confirmation reports Print fax error reports If you subscribe to a caller ID service through your phone provider and have designated any numbers as junk fax numbers this report prints a list of the phone numbers you have blocked The maximum number of fax numbers you can block varies by model NOTE This feature is not supported in all countries
230. ls and then selects Reprint Faxes in Memory The faxes are printed in the reverse order they were received with the most recently received fax printed first and so on 4 f you want to stop reprinting the faxes in memory press Cancel Cause The document you are copying has exceeded the memory of the HP All in One Solution Try making fewer copies or in the case of a multi page document copy fewer pages at a time Scanner failure Cause The HP All in One is busy or an unknown cause has interrupted your scan Solution Turn off the HP All in One and then turn it on again Restart your computer and then try to scan again File messages The following is a list of file related error messages Error reading or writing the file File format not supported Invalid file name Supported file types for the HP All in One Error reading or writing the file Cause The HP All in One software could not open or save the file Errors 253 Chapter 11 Solution Check to see if you typed the correct folder and file name File format not supported Cause The HP All in One software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Solution Open the file in another application and save it in a format that the HP All in One software recognizes For more information about suppor
231. lution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the HP All in One using the port 200 Troubleshooting labeled 2 EXT as shown below You also need to set the correct number of rings to answer for both the answering machine and HP All in One Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine o c AJOIN Use the phone cord supplied in the box with the HP All in One Make sure the HP All in One is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine Set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings supported by your device The maximum number of rings varies by country region
232. m the junk fax list 110 Fax over the Internet using IP phone ssssssssssssesseeeeeeererner enne ementi tn nnne 111 Prnt reports iiie d Ro EAR SEL evt ent LEER Eu AA E Re Menta cats ata Mdb ee RATE RRR DO 111 P ntfax confirmation Feports eco Hirt aaa ione a m aa ERE Xe dE 112 Print fax error reports ien tie eter c qbus er putt bese epa Flee RIO H pe Y oL dodanie E cp Ele etae deat 112 Piintihe tax lOO IR 113 iergerie poo P 113 jh EE 114 Maintain the HP All in One Clean the HP All in One erint teret te etae tete aed eiaeiiai nianiar biednie 117 Clean the glass 2 sganc p 117 Clean the lid BACKING nnnm 117 IMS 118 Clean the automatic document feeder sse 118 Check the estimated ink levels iecit icis eiit coetu ne ui a a s 121 Printa Selttest re POM e 122 Contents 11 12 13 Work WIth pint Cami GS eet t 123 Handle the print Cartridges eiui aient ceo Reto tae rae ten eee deca d ag Eoo dado eae cua 123 Replace the print cartridges e ceri ni ora sen tenes tt reda petu tet R aae taatia Deus 124 Usea photo print cartridge eniin toti deeed scheecevsuncedeesetendeesezerse 127 Use the print cartridge protector ssseseeene enm eene enne 128 Align the print cartridges cccccccccsececeeeceeeeaecee
233. machine Computer with modem NOO RR won Phone cord supplied in the box with the HP All in One connected to the 1 LINE port To set up the HP All in One to a computer with one phone port 1 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Using another phone cord connect one end to the port labeled 2 EXT on the back of the HP All in One Connect the other end of the phone cord to the parallel splitter on the side with the single phone port Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports 220 Troubleshooting 6 Connect your answering machine to the other open phone port on the parallel splitter NOTE I
234. mation on calling for technical support Mechanism error Cause The HP All in One has a paper jam Solution Clear the paper jam Turn the HP All in One off and then turn it on again For information on clearing jams see Clear paper jams A CAUTION Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door Cause The print carriage is blocked or stalled Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Memory is full Cause While receiving a fax the HP All in One jammed with paper or ran out of paper Solution If the HP All in One supports faxing and you have Backup Fax Reception enabled the HP All in One might have stored the fax in memory upon reception After clearing the paper jam or loading paper in the input tray you might be able to reprint the entire fax from memory If you do not have Backup Fax Reception enabled or if the fax was not stored in memory for some reason for example if the HP All in One was out of memory you will need to contact the sender and ask for the fax to be resent 250 Troubleshooting For more information on clearing paper jams see Clear paper jams To load full size paper 1 Remove the output tray 3 Tap a stack of paper on a flat surface to align the
235. n One Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP All in One as described in this section Figure 4 1 Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with a separate fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Run a fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP All in One with DSL If you have a DSL service through your telephone company use the instructions in this section to connec
236. n a well ventilated area 11 Use only with the power adapter supplied by HP AN WARNING This equipment will be inoperable when main power fails Contents 1 HP Officejet J5700 All in One series Help ssee emen 7 2 Find more information Sources of INFOMATION ccc uiii eoi opas ro seria veda roa o Fon ea va cena EERg o Fou ee Ev reg a FERE EV ao dua d ERE P FRE PES oaa Va 9 3 HP All in One overview The HP All in One at a glance enm nennen nnne en nennen rennes 11 Control panel features o eiecti cicero dee denim Pede ndn e a anaE EEKi 12 Text and symbols 1 tr ERN Pot ure i Here e ree Fe lute eee eR 13 Enter text using the keypad on the control panel ssse 13 Available symbols for dialing fax numbers seeee eee 14 WS MI nl H A 15 Connection informatii sereen rerit u hacer ceu tat Heed Pedo age ea ce ee Ee Fac Fe Ee ee eda Eae 15 Supported connection typ68S eiit meat Cete nurse ed eaaa re MERE rna ee ka De ee Saepe EaD 16 Connect using a USB cable i iiec er ecce ee eri eile edge Foe ae da d CHR a FR p 16 Use Mo mu iea m case 16 4 Finish setting up the HP All in One Set yo r preferences vrai se ccosd ER 19 Generaliprefelerbes onte tette e A err enna a A eE SiS 19 Set your language and country region ssseeene emen 19 Ot The Gate a
237. n answering machine or a telephone is not set up properly with the HP All in One Fax troubleshooting 183 Chapter 11 Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure you have correctly connected the HP All in One to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with the HP All in One Use the port labeled 1 LINE on the back of the HP All in One to connect to the telephone wall jack Use the 2 EXT port to connect to any other equipment such as an answering machine or a telephone as shown below Telephone wall jack Use the phone cord supplied in the box with the HP All in One Telephone optional Cause You are using a phone line splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack Cause The telephone wall jack is not working properly Solution Try connecting a w
238. n from the HP website Go to www hp com support Memory specifications Memory specifications 8 MB ROM 32 MB DDR Environmental product stewardship program This section provides information on protecting the environment ozone production energy consumption paper use plastics material safety data sheets and recycling programs This section contains information about environmental standards Protecting the environment Ozone production Paper use Plastics Material safety data sheets Hardware recycling program HP inkjet supplies recycling program Disposal of Waste Equipment by Users in Private Households in the European Union Physical specifications 279 Chapter 14 280 Protecting the environment Hewlett Packard is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html Ozone production This product generates no appreciable ozone gas O3 Paper use This product is suited for the use of recycled paper according to DIN 19309 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Material safety data sheets Mate
239. n scale the size of a document from the Page Setup dialog box Cause The paper is loaded incorrectly Solution If the paper is misfeeding it could cause parts of the document to cut off 174 Troubleshooting Remove the stack of paper from the input tray and then reload the paper following the steps below To load full size paper 1 Remove the output tray 3 Tapa stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type Print troubleshooting 175 Chapter 11 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not ove
240. n selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press si or to change the number of rings 4 Press OK to accept the setting Related topics Set the answer mode Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP All in One to answer incoming calls that have a specific ring pattern If you connect the HP All in One to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the HP All in One detects the specified ring pattern it will answer the call and receive the fax If you do not have a distinctive ring service use the default ring pattern which is AII Rings To change the distinctive ring pattern from the control panel 1 Verify that the HP All in One is set to answer fax calls automatically 2 Press Setup 3 Press 5 and then press 1 This selects Advanced Fax Setup and then selects Distinctive Ring 4 Press to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP All in One answers the call and receives the fax Related topics
241. n the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 64 Load originals and load paper 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages X TIP If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load paper 65 Chapter 5 7 Flip the tray extender up toward you f NOTE When you use legal size paper leave the tray extender closed Load 10 x 15 cm 4 x 6 inch photo paper You can load 10 x 15 cm 4 x 6 inch photo paper into the input tray of the HP All in One For the best
242. n tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Finish setting up the HP All in One Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e lf your computer h
243. n white paper into the input tray Press Setup Press 6 then press 1 This selects Tools and then selects Clean Print Cartridge The HP All in One prints a page that you can recycle or discard If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge To clean the print cartridges from the HP Photosmart Studio Mac Software 1 2 A Load letter A4 or legal unused plain white paper into the input tray Select the HP Device Manager from the Dock The HP Device Manager window appears Make sure the HP All in One is selected in the Devices pop up menu From the Information and Settings pop up menu choose Maintain Printer The Select Printer window appears If the Select Printer dialog box appears choose the HP All in One and then click Launch Utility The HP Printer Utility window appears Click Clean in the Configuration Settings Panel Click Clean Follow the prompts until you are satisfied with the quality of the output and then close the HP Printer Utility If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge Related topics Clean the print cartridge contacts Replace the print cartridges Maintain the HP All in One Clean the print cartridge contacts Clean the print cartridge con
244. nd then click one of the shopping links on the page To replace the print cartridges 1 Make sure the HP All in One is on A CAUTION If the HP All in One is off when you open the print cartridge door to access the print cartridges the HP All in One will not release the cartridges for changing You might damage the HP All in One if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage should move to the far right side of the HP All in One If the print carriage does not move to the right side close the door Then turn the HP All in One off and then on again 124 Maintain the HP All in One 3 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black print cartridges 4 Pull the print cartridge toward you out of its slot 5 If you are removing the print cartridge because it is low or out of ink recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information
245. nd button press beeps The default setting is Soft To adjust the volume from the control panel 1 Press Setup 2 Press 4 and then press 5 again This selects Basic Fax Setup and then selects Ring and Beep Volume 3 Press to select one of the options Soft Loud or Off E NOTE The beeps you hear when pressing buttons maintain the same volume whether you choose Loud or Soft These two options only affect ring dial and other tones you hear when faxing If you choose Off however the sounds of button presses are also turned off If you select Off you will not hear a dial tone fax tones or incoming ring tones With the Ring and Beep Volume set to Off you cannot send a fax using monitor dialing such as when using a calling card to send a fax 4 Press OK Related topics Send a fax using monitor dialing Set tone or pulse dialing You can set the dial mode for the HP All in One to either tone dialing or pulse dialing Most telephone systems work with either type of dialing If your telephone system does not require pulse dialing HP recommends using tone dialing If you have a public telephone system or a private branch exchange PBX system you might need to select Pulse Dialing Contact your local telephone company if you are unsure which setting to use 22 Finish setting up the HP All in One NOTE If you select Pulse Dialing some phone system features might not be available It can also take longer to dial
246. nd time erre re be ERR EORR r e EEn iar garda aE e 20 Set the scroll speed obe Ea sate e ee eo ae cese Lue 20 Set the prompt delay time eene nent teneor nett tnn En eines 20 Restore the factory defaults sss eene enne 21 F axiprefer nic8s iiie pni ere a en Rs ESTE REX SEE enced danas eve sek bra OY a a RR NR Eck aS 21 Set up the HP All in One to redial a fax number automatically 21 Adj st eere IU n 22 Set LONE OF PUSS CANIN G tS 22 Set Ihe fax speed n ir ence peepee UTD ce Resp dan eben eee eee FR ET 23 FAX SOUP T 23 Set up the HP All in One for faxing sssseeeen eene 24 Choose the correct fax setup for your home or office 25 Select your fax setup case niei ia iea Dod han Per EEEa 27 Case A Separate fax line no voice calls received 29 Case B Set up the HP All in One with DSL seeen mn 29 Case C Set up the HP All in One with a PBX phone system or an ISDN line 31 Case D Fax with a distinctive ring service on the same line sss 32 Case E Shared voice fax INe iirin raniad enm ee nennen 33 Case F Shared voice fax line with voice mail sse 34 Case G Fax line shared with computer dial up modem no voice calls pzeJl0ppme
247. ne Scanned image is blank Cause The original is placed incorrectly on the glass Scan troubleshooting 245 Chapter 11 Solution Load the original print side down on the right front corner of the glass To load an original on the scanner glass 1 Remove all originals from the document feeder tray and then lift the lid on the HP All in One 2 Load your original print side down on the right front corner of the glass 3 Close the lid Scanned image is incorrectly cropped Cause The software is set to automatically crop scanned pictures Solution The Autocrop feature crops anything that is not part of the main image Sometimes this might not be what you want In that case you can turn off autocropping and crop the scanned image manually or not at all You can change the Autocrop feature in the HP Scan Pro software For more information see the HP Scan Pro section of the HP Photosmart Mac Help Scanned image has incorrect page layout Cause Automatic cropping is changing the page layout Solution Turn off automatic cropping to retain the page layout You can change the Autocrop feature in the HP Scan Pro software For more information see the HP Scan Pro section of the HP Photosmart Mac Help Scanned image shows dotted lines instead of text Cause If you use the Text image type to scan text that you plan to edit the scanner might not recognize color text The Text image type scans at 300 x 300 dpi in bl
248. ne number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings Do you receive voice calls at the same phone number you will use for fax calls on the HP All in One Q Yes receive voice calls Q No Please continue answering questions Do you have a computer dial up modem on the same phone line as the HP All in One Q Yes have a computer dial up modem Q No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Please continue answering questions Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP All in One Q Yes have an answering machine Q No Please continue answering questions Do you subscribe to a voice mail service through your telephone company atthe same phone number you will use for fax calls on the HP All in One QO Yes have a voice mail service Q No After you have completed answering the questions proceed to the next section to select your fax setup case 26 Finish setting up the
249. nt cartridge to release it and then pull it toward you out of the slot NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides Work with print cartridges 191 Chapter 10 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes Copper colored contacts 2 Ink nozzles do not clean 8 Slidethe print cartridge back into the slot Push the print cartridge forward until it clicks into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the HP All in One Related topics Clean the area around the ink nozzles Clean the area around the ink nozzles If the HP All in One is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here
250. nt cartridges which might need alignment Solution You must align the print cartridges to ensure excellent print quality After you insert a new print cartridge load letter or A4 unused plain white paper into the input tray and then press OK on the control panel The HP All in One prints a print cartridge alignment sheet and aligns the print cartridges Recycle or discard the page If the alignment page prints properly showing green check marks on each line but the alignment error persists you can clear the message by pressing OK and Setup at the same time If the alignment error persists and you cannot clear it your print cartridge might be defective Contact HP for support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Print cartridge is missing incorrectly installed or not intended for your device Cause One or both of the print cartridges are not installed or are installed incorrectly Solution For more information on print cartridges see Print cartridge troubleshooting Cause The print cartridge is missing Solution For more information on print cartridges see Print cartridge troubleshooting Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored cont
251. o Mac Software 99 Send a fax from a software application se 100 Send a computer generated cover page as a single page fax susss 100 Change the fax resolution and Lighter Darker settings 101 Change the fax resolution ssssssssssssssssseseseeneeren nennen ennt nnn nnn 101 Change the Lighter Darker setting essse m 102 Set new default settings sssssssse eene eene nennen 103 Send a fax in Error Correction Mode sseeeee ene nene 103 IRe6elV8 d TaX i oet rooiete di eie nel e ORE Eta reisen de tape eaaa euet 104 Receive a fax manually sssssssssssssssssssseese eene testenn tn nnne renes nnns 104 Set up backup fax receptiOn nee earna d te va FR L e aera da c nie re 105 Reprint received faxes from memory aceieesesee essen iiaei ireanii ansa 106 Poll t receive a Ip ee EAEE 107 Forward faxes to another number ssssssssseeeee enne nnne 107 Set the paper size for received faxes sssssssssssese eene eene 108 Set automatic reduction for incoming faxes sssseeeeee 109 Block junk fax NUMDEFS nieto ou erecta ORE Ce Le mar aged A doe Edu eda Ea Ra Tae Fo Pena ED on EP e dap S 109 Set the junk fax mode eene ener erret tnra innen antea etn sanie 109 Add numbers to the junk fax list 110 Remove numbers fro
252. o answer 46 recycle HP All in One 280 print cartridges 280 redial fax 21 redial pause 12 reduce fax 109 reduce enlarge 13 reduce enlarge copies custom size 80 resize to fit letter 81 resize to fit letter or A4 79 regulatory notices Canadian statement 282 declaration of conformity European Economic Area 284 declaration of conformity U S 285 FCC requirements 281 FCC statement 282 gerauschemission 284 notice to users in Japan VCCI 2 283 notice to users in Korea 284 notice to users in the European Economic Area 283 notice to users of the German telephone network 284 power cord statement 283 regulatory model identification number 281 WEEE 280 remove print cartridges 271 replace print cartridges 124 reports caller ID 113 confirmation fax 112 error fax 112 fax log 113 junk fax numbers 113 last fax transaction 113 log fax 113 self test 122 speed dial list 113 reprint faxes in memory 106 resolution fax 101 resources help 9 restore factory settings 21 right arrow 12 rings to answer 46 S save faxes in memory 105 scanned image 85 scan automatic mode 89 blank 245 cancel 86 change default settings 86 crop incorrect 246 documents 85 fails 244 253 features 85 from control panel 85 halts 244 image type 89 menu missing 245 no scan options error 255 page layout incorrect 246 photos 85 preview image edit 86 print 86 resolution 89 save to computer 85 scan specifications 278 scan to button 13 skip pre
253. o one of the following If you want to add another number to the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list 110 Use the fax features To remove numbers from the list of junk fax numbers 1 Press Setup 2 Press 4 and then press 7 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 2 This selects Remove Number from Junk List 4 Press to scroll through the numbers you have blocked When the number you want to remove appears press OK to select it 5 When the Delete Another prompt appears do one of the following If you want to remove another number from the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block e If you are done press 2 to select No Fax over the Internet using IP phone You might subscribe to a low cost phone service that allows you to send and receive faxes with the HP All in One by using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FoIP service provided by your telephone company if you Dial a special access code along with the fax number or Have an IP converter box that connects to the Internet and provides analog phone ports fo
254. ode 48 symbols enter 13 system requirements 275 T technical information copy specifications 278 environmental specifications 279 fax specifications 278 paper sizes 276 paper specifications 276 paper tray capacities 276 physical specifications 279 power specifications 279 print margin specifications 277 print specifications 277 scan specifications 278 weight 279 telephone receive fax 104 send fax 93 telephone line answer ring pattern 47 telephone numbers customer support 268 telephone wall jack test fax 226 test dial tone 229 fax hardware 225 fax line condition 228 fax port 227 fax setup 47 292 phone cord 227 telephone wall jack 226 text cut off 174 194 214 dotted lines on scan 246 enhance on copies 82 incorrect format on scan 247 incorrect or missing on scan 247 jagged 144 meaningless characters 164 not filled in 143 smooth fonts 144 text enter 13 time 20 tone dial 22 transparencies copy 75 specifications 276 tray 1 capacity 61 media sizes supported 58 media types and weights supported 61 trays capacities 61 media sizes supported 58 media types and weights supported 61 troubleshoot fax problems 142 143 146 153 155 157 158 181 187 188 191 194 196 198 204 205 207 210 213 214 223 230 jams paper 68 print cartridges 141 resources 9 troubleshooting communication problems 137 copy 233 error messages 248 print 159 scan 243 U USB cable communication lost 259 USB por
255. of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP All in One is turned off After you resolve any problems found the HP All in One can begin answering incoming fax calls The HP All in One is having problems receiving a manual fax Cause There are documents loaded in the document feeder tray Solution The HP All in One will not receive a fax manually if documents are loaded in the document feeder tray Instead the HP All in One attempts to send the documents loaded in the document feeder tray Remove any originals before manually receiving faxes You can also contact the sender to verify that there are documents loaded in the sending fax machine Cause The Fax Speed setting might be set too fast 204 Troubleshooting Solution Set the Fax Speed to Medium or Slow and then contact the sender to have them resend the fax To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of the following settings and then press OK Fax speed Fax speed setting v 34 33600 baud Fast v 17 14400 baud Medium v 29 9600 baud Cause There is an error message or other prompt on the display Solution Check the display for an error message or prompt providing information about the problem and how to solve it If there is an err
256. office setup you might be able to set the HP All in One to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see Choose the recommended answer mode for your setup If you must have Auto Answer off you will need to press Start Fax Black or Start Fax Color to receive a fax xx TIP If you are not close enough to the HP All in One to reach the control panel wait several seconds and then press 1 2 3 on your phone If the HP All in One does not begin receiving the fax wait several more seconds and press 1 2 3 again After the HP All in One begins to receive the fax you can hang up the phone Cause You have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the HP All in One does not match Fax troubleshooting 207 Chapter 11 Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the HP All in One is set to match For example if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting NOTE The HP All in One cannot recognize some ring patterns such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this
257. oftware is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax 36 Finish setting up the HP All in One Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you
258. ok or from the Address Book To select a recipient from the Address Book click Open Address Book and then drag and drop the recipient to the Fax Recipients area 6 From the pop up menu choose Cover Page The Cover Page dialog box opens 7 Fromthe Cover Page Type pop up menu choose the template that you want to use A preview ofthe template appears in the Preview area of the Cover Page dialog box 8 Fill in the appropriate information in the available boxes 9 Click Send Fax Now Change the fax resolution and Lighter Darker settings You can change the Resolution and Lighter Darker settings for documents that you are faxing 23 NOTE These settings do not affect copy settings Copy resolution and lightness darkness are set independently from fax resolution and lightness darkness Also the settings that you change from the control panel do not affect faxes you send from your computer This section contains the following topics Change the fax resolution Change the Lighter Darker setting Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black and white documents If the receiving fax machine does not support the resolution you have chosen the HP All in One sends faxes at the highest resolution supported by the receiving fax machine NOTE You can only change the resolution for faxes that you are sending in
259. olored contacts Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles Work with print cartridges 129 Chapter 10 NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Replace the print cartridges Follow these instructions when the ink level is low NOTE When the ink level for the print cartridge is low a message appears on the display You can also check the ink levels by using the HP Photosmart Studio Mac Software on your computer NOTE When the ink level for the print cartridge is low a message appears on the display You can also check the ink levels by using the Printer Toolbox available through the HP Solution Center Software on your computer or through the Print Properties dialog box on your computer When you receive a low ink warning message on the display make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product a
260. ome or office setup From the first column in the table choose the type of equipment and services applicable to your office setup Then look up the appropriate setting in the second column The third column describes how the HP All in One answers incoming calls After you have determined the recommended answer mode setting for your home or office setup see Set the answer mode for more information Equipment services sharing Recommended Description your fax line Auto Answer setting None On The HP All in One automatically answers all incoming You have a separate phone line calls using the Rings to Answer setting on which you receive only fax calls A shared voice and fax line and no Off The HP All in One will not automatically answer calls answering machine You must press Start Fax Black or Start Fax Color You have a shared phone line in to receive a fax which you receive both voice and You might use this setting if the majority of calls on this fax calls phone line are voice calls and you rarely receive faxes Voice mail service provided by Off The HP All in One will not automatically answer calls your telephone company You must press Start Fax Black or Start Fax Color to receive a fax An answering machine and a On The HP All in One will not automatically answer calls shared voice and fax line Instead the HP All in One will monitor the line when the call is answered by a person or by the answering machine
261. omputer dial up modem and voice mail service and the computer has only one phone port Solution Bf NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two Fax troubleshooting 221 Chapter 11 RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 11 4 Back view of the HP All in One Telephone wall jack Phone cord connected to the 2 EXT port Parallel splitter Telephone optional Computer with modem OAI AJOIN Phone cord supplied in the box with the HP All in One connected to the 1 LINE port To set up the HP All in One to a computer with one phone port 1 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the po
262. oose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray SUMI C9 Nares Cause Copying a poor quality picture such as a newspaper photo causes bands checks or stripes to appear on your copy These are called moir patterns Solution To reduce moir patterns try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing Solution To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do notuse abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One 152 Troubleshooting To clean the lid backing 1 Turn off the HP All in One unplug the power cord and raise the lid NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in
263. ooting 179 Chapter 11 7 Flip the tray extender up toward you 4 NOTE When you use legal size paper leave the tray extender closed Cause The protective plastic tape was only partially removed from the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 180 Troubleshooting Ink is spraying the inside of the HP All in One when I print a photo Cause The borderless print settings require photo paper to be loaded in the input tray You are using the wrong paper type Solution Make sure you load photo paper in the input tray before you print a borderless print job Fax troubleshooting Use this section to solve the following fax problems The HP All in One is having problems sending and receiving faxes The HP All in One cannot send faxes but can receive faxes The HP All in One is having problems sending a manual fax Pages of a fax sent are missing The quality of the fax sent is poor Parts of a fax sent are cut off The fax sent was blank when it was received Fax transmission is slow The
264. op up menu choose Paper Type Quality 5 Click the Paper tab 6 From the Paper type pop up menu choose the type of paper loaded in the input tray 7 From the Quality pop up menu choose the appropriate quality setting for your project To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One For more information on choosing paper see Understand specifications for supported media Cause You are printing on the wrong side of the paper Solution Load the paper with the print side down For example if you are loading glossy photo paper load the paper with the glossy side down Cause You are using non HP ink Solution HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Print quality troubleshooting 145 Chapter 11 NOTE HP cannot guarant
265. or message or prompt on the display the HP All in One will not receive the fax manually until the error condition is resolved and the message is cleared If the HP All in One has an alignment message you might be able to press OK to clear the message and resume faxing For more information on alignment messages see Need alignment or alignment failed For more information about other errors see Errors Fax tones are recorded on my answering machine Cause The answering machine is not set up properly with the HP All in One or the Rings to Answer setting is not correct Solution 4 NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Fax troubleshooting 205 Chapter 11 When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the HP All in One using the port labeled 2 EXT as shown below Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine oc 0 ny Use t
266. orking condition Perform these simple maintenance procedures as necessary This section contains the following topics Clean the HP All in One e Check the estimated ink levels Print a self test report e Work with print cartridges Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One This section contains the following topics Clean the glass e Clean the lid backing Clean the exterior Clean the automatic document feeder Clean the glass Glass that is dirty from fingerprints smudges hair and dust on the main glass surface slows down performance and affects the accuracy of features such as Fit to Page In addition to the main glass surface you might also need to clean the small glass strip inside the automatic document feeder Streaks can occur if the glass strip inside the automatic document feeder is dirty To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to pre
267. orking telephone and phone cord to the telephone wall jack you are using for the HP All in One and check for a dial tone If you do not hear a dial tone call your local telephone company for service Cause The phone line connection is noisy Phone lines with poor sound quality noise can cause faxing problems Solution If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can 184 Troubleshooting check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company If you are still having problems faxing set the Fax Speed to a slower rate such as Medium or Slow To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK To set the fax speed from the control panel 1 Press Setup 2 Press 5 and then press 7 This selects Advanced Fax Setup and then selects Fax Speed 3 Press to select one of the following settings and then press OK Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud Cause Other equipment that uses the same phone line as the HP All in One mig
268. our device Pack the HP All in One Complete the following steps once you have removed the print cartridges removed the control panel faceplate turned off the HP All in One and unplugged it To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box Acomplete description of symptoms for service personnel samples of print quality problems are helpful A copy ofthe sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day Pack the HP All in One 273 Chapter 13 274 HP warranty and support 14 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section System requirements Paper specifications e Print specifications Copy specifications e Fax specifications Scan specifications Physical specifications Power specifications Environmental specifications Memory specifications
269. pace of your dialing x TIP If you do not enter your calling card PIN fast enough the HP All in One might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card EA NOTE Make sure the volume is turned on or you will not hear a dial tone 94 Use the fax features To send a fax using monitor dialing from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass Press Start Fax Black or Start Fax Color If the device detects an original loaded in the automatic document feeder you will hear a dial tone If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes Once you hear the dial tone enter the number by using the keypad on the control panel Follow any prompts that might occur XX TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN
270. pany DSL might be called ADSL in your country region Q Yes have DSL Q No If you answered Yes proceed directly to Case B Set up the HP All in One with DSL You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP All in One with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No please continue answering questions Fax setup 25 Chapter 4 Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns Q Yes have distinctive ring Q No If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls and another pho
271. pe that works well and is easy to purchase HP Premium papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Troubleshooting Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly e Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Use HP Premium Plus photo paper for maximum performance Tips for using the automatic document feeder Follow these simple suggestions to avoid common problems when using the automatic document feeder Remove any staples or clips from the original documen
272. pecifications for supported media Wrong paper width Cause Faxing requires letter A4 or legal paper Solution Load letter A4 or legal paper in the input tray Cause The print setting chosen for the print job does not match the paper loaded in the HP All in One Solution Change the print setting or load the appropriate paper in the input tray To change all other print settings 1 From the File menu in your software application choose Print 2 Make sure the HP All in One is the selected printer 3 Make changes to the print settings and click Print to print the job For more information on choosing paper see Understand specifications for supported media Errors 257 Chapter 11 Power and connection messages The following is a list of power and connection related error messages Communication test failed HP All in One not found e Improper shutdown e Two way communication lost Communication test failed Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The HP All in One is not connected to the computer Solution If the HP All in One is not properly connected to the computer communication erro
273. per loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The HP All in One prints a print cartridge alignment sheet Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet To align the cartridges from the control panel at any time 1 Load letter A4 or legal unused plain white paper into the input tray NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Press Setup Press 6 then press 2 This selects Tools and then selects Align Print Cartridge The HP All in One prints a print car
274. phone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing 226 Troubleshooting Cause The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port What to do 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a telephone 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the HP All in One is ready for faxing 3 Try to send or receive a test fax Cause The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the HP All in One to connect to the telephone wall jack One end of the phone cord should be Fax troubleshooting 227 Chapter 11
275. plications and you can save them to a tab delimited text file you can import that file into the HP All in One phone book To export a phone book using the HP Photosmart Studio Mac Software 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears In the Select Device area click the icon for the HP All in One In the Device Options area click Settings and then choose Fax Speed Dial Settings From the pop up menu choose Fax Phone Book Click Export Choose a name and location for the exported file and then click Save The phone book is saved as a file in the location you specified Click Apply or OK To import a phone book or text file from the HP Photosmart Studio Mac Software 1 an Select the HP Device Manager from the Dock The HP Device Manager window appears From the Information and Settings drop down select Fax Speed Dial Settings From the pop up menu choose Fax Phone Book Click Import The Select Import Type dialog box appears Select from one of the following Import HP AiO phone book file choose this option if you have access to an exported HP AiO phone book file Import Tab Delimited Text File choose this option if you have access to a tab delimited text file that has been created from an external software program If you chose Import Tab Delimited Text File identify the contents of the file by using the pull down lists that follow Click OK Loc
276. portunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information Regulatory notices 281 Chapter 14 This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers Remain on the line and explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evening EA NOTE The FCC hearing aid compatibility rules for telephones are not applicable to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sen
277. power is still supplied to the device To completely disconnect the power supply to the HP All in One turn the device off and then unplug the power cord 18 Quality Selects Best Normal or Fast quality for copying 19 Reduce Enlarge Changes the size of a copy for printing 20 Menu in the Copy area Presents the Copy Menu for selecting options 21 Display View menus and messages 22 Speed Dial Selects a speed dial number 23 The functionality of this button depends on the country region in which the HP All in One is sold The button name is one of the following Fax Resolution Adjusts the resolution for the fax you are sending Junk Fax Blocker Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls You are required to subscribe to a caller ID service with your phone company to use this feature Text and symbols You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax header information You can also enter symbols from the keypad when you dial a fax or phone number When the HP All in One dials the number it will interpret the symbol and respond accordingly For example if you enter a dash in the fax number the HP All in One will pause before dialing the remainder of the number A pause is useful if you need to access an outside line before dialing the fax number This section contains the following topics Enter text using the keypad on the control
278. pport drivers supplies and ordering information Find more information 9 Chapter 2 10 Find more information 3 HP All in One overview You can access many HP All in One functions directly without turning on your computer You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All in One This section describes the HP All in One hardware features and control panel functions This section contains the following topics The HP All in One at a glance e Control panel features e Text and symbols Use the software Connection information The HP All in One at a glance Label Description 1 Automatic document feeder 2 Control panel 3 Control panel display also referred to as the display 4 Output tray extender also referred to as the tray extender 5 Input tray 6 Output tray 7 Glass HP All in One overview 11 Chapter 3 continued Label Description 8 Lid backing 9 Rear door 10 Rear USB port 11 Power connection 12 1 LINE fax and 2 EXT phone ports Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features TE TICHOU 2 b d X NON iy A 600 0000000000 Label Name and Description 1 Menu in the Fax area Presents the Fax Menu for selecting options 2 Redial Pause Redials the most recently dialed num
279. py settings from the control panel 1 Make any needed changes to the Copy settings 2 In the Copy area press Menu repeatedly until Set New Defaults appears 3 Press until Yes appears Use the copy features NOTE The settings you specify here are only saved on the HP All in One They do not adjust the settings in the software You can save your most frequently used settings by using the software that you installed with the HP All in One To set default copy settings from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 Inthe Devices pop up menu choose the HP All in One and then double click Make Copies The HP Copy dialog box appears 3 Change any applicable settings 4 Click Save as Default to save your changes The default settings that you set by using this dialog box apply only to copy jobs initiated from your Mac NOTE The paper size defaults to letter or A4 depending on the country region you selected when you set up your device Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo For the best quality when copying a photo load photo paper in the input tray and change your copy settings for the correct paper type and photo enhancement You might also want to use the photo print cartridge for superior print quality With the tri color and photo print cartridges installed you have a six ink system To make a borde
280. r copy 74 4 x 6 inch photo paper load 66 A A4 paper load 63 address book set up 52 ADF automatic document feeder media sizes supported 58 ADSL See DSL align print cartridges 128 alignment failed 261 print cartridges 261 answer ring pattern 32 47 answering machine fax tones recorded 205 set up with fax 39 40 217 answering machine set up with fax 45 attention light 12 automatic document feeder clean 118 142 feeding problems troubleshoot 118 142 load original 55 automatic document feeder ADF media sizes supported 58 automatic fax reduction 109 B backup fax reception 105 baud rate 23 best copy quality 76 blank copy 239 scan 245 blank pages fax 194 block numbers 109 blurry faxes 153 borderless copies 77 borderless photos copy has borders 240 crop is wrong 242 buttons control panel 12 C calling card fax using 93 94 cancel button 13 copy 83 fax 114 fax forwarding 107 print job 72 scan 86 scheduled fax 96 capacity trays 61 cards guidelines 57 sizes supported 59 tray supporting 61 cartridges See print cartridges clean automatic document feeder 118 142 exterior 118 glass 117 lid backing 117 print cartridge contacts 131 print cartridge ink nozzle area 132 print cartridges 130 color copies 82 dull 150 fax 98 smeared 145 communication problems test failed 258 two way communication lost 259 computer modem set up with fax 35 37 40 43 computer modem set up with fax 217
281. r the fax connection NOTE You can only send and receive faxes by connecting a phone cord to the 1 LINE port on the back of the HP All in One This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company The FolP service might not work properly when the HP All in One is sending and receiving faxes at high speed 33600 bps If you experience problems sending and receiving faxes use a slower fax speed You can do this by changing the Fax Speed setting from Fast the default to Medium You should also check with your telephone company to make sure their Internet phone service supports faxing If they do not support faxing you might encounter intermittent problems when trying to send and receive faxes through the Internet Related topics Set the fax speed Print reports You can set up the HP All in One to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as you need them these reports provide useful system information about the HP All in One By default the HP All in One is set to print a report only if there is a problem with sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the display after each transaction Fax over the Internet using IP phone 111
282. ray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color Cause You are printing on the wrong side of the paper Solution Load paper with the print side down For example if you are loading glossy photo paper load the paper with the glossy side down Printouts have vertical streaks Cause The paper type is not suitable for the HP All in One Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other paper type that is appropriate for the HP All in One 154 Troubleshooting For more information on choosing paper see Understand specifications for supported media Cause Theglass or automatic document feeder of the sending fax machine is dirty Solution f you have vertical lines or streaks on the fax the sender s fax machine might have dirt or dust on the glass or automatic document feeder Check with the sender to see if the glass or automatic document feeder is clean Printouts are slanted or skewed Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure the paper is loaded correctly To load full size paper 1 Remove the output tray 3 Tap a stack of paper on a flat surface to align
283. re and then print a copy of the enlarged image Cause The original is placed incorrectly on the glass Solution Load the original print side down on the right front corner of the glass as shown below To copy a photo position the photo on the glass so that the long edge of the photo is along the front edge of the glass Cause The original is placed in the document feeder tray Solution You cannot use the document feeder tray with the Fit to Page feature To use the Fit to Page feature the original must be placed print side down on the right front corner of the glass Cause Debris might be stuck on the glass or on the back of the document lid The HP All in One interprets anything it detects on the glass as part of the image Solution Turn off the HP All in One unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do notuse abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One 238 Troubleshooting To clean the lid backing 1 Turn off
284. re jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed The print quality of the fax received is poor Some of the pages of a fax received are faded or blank Ink is overspraying the paper when copy or print a photo Paper is not picked up from the input tray Ink is bleeding or smearing Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Cause The paper is too close to the print cartridge during printing Solution If the paper is too close to the print cartridge during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays flat in the input tray and is not too wrinkl
285. re pages were fed through the document feeder tray at the same time Solution Print a Last Transaction report to verify the number of pages that were sent If two or more pages stuck together and were fed into the document feeder tray at the same time the number of pages in the report would not match the actual number of pages If the number of pages listed in the report does not match the actual number of pages you might need to clean the separator pad in the automatic document feeder To print a Last Transaction report 1 Press Setup and then press 2 This selects Print Report 2 Press to select Last Transaction and then press OK For more information on cleaning the separator pad see Clean the automatic document feeder Cause The receiving fax machine is having problems Solution To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line The memory of the receiving fax machine might be full or the fax machine might have run out of paper You can ask the recipient to check the receiving fax machine for any problems Cause The phone line connection is noisy Phone lines with poor sound quality noise can cause faxing problems Solution f the failure was due to noise on the phone line contact the sender to have them resend the
286. rea press Menu repeatedly until Paper Type appears 2 Press until the appropriate paper type appears 3 Press Start Copy Black or Start Copy Color Print quality troubleshooting 153 Chapter 11 To set the paper type for printing Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu choose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray NT es Oe re Cause The print or copy quality setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing or copying To change the print speed or quality 1 Make sure you have paper loaded in the input tray 2 From the File menu in your software application choose Print 3 Make sure the HP All in One is the selected printer 4 From the pop up menu choose Paper Type Quality 5 Click the Paper tab 6 From the Paper type pop up menu choose the type of paper loaded in the input tray 7 From the Quality pop up menu choose the appropriate quality setting for your project To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder t
287. ready have on the same phone line as the HP All in One Fax setup 23 Chapter 4 x TIP You can also use the Fax Setup Wizard Windows or Fax Setup Utility Mac to help you quickly set up some important fax settings such as the answer mode and fax header information You can access the Fax Setup Wizard Windows or Fax Setup Utility Mac through the software you installed with the HP All in One After you run the Fax Setup Wizard Windows or Fax Setup Utility Mac follow the procedures in this section to complete your fax setup This section contains the following topics e Setup the HP All in One for faxing Change settings on the HP All in One to receive faxes e Test your fax setup e Set the fax header e Setup speed dialing e Setup the phone book Set up the HP All in One for faxing 24 Before you begin setting up the HP All in One for faxing determine which kind of phone system your country region uses The instructions for setting up the HP All in One for faxing differ depending on whether you have a serial or parallel type phone system e If you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP All in One Instead all equipment must be connected at th
288. recipient information and then click Add to Recipients Ef NOTE You can also add recipients from the Phone Book or from the Address Book To select a recipient from the Address Book click Open Address Book and then drag and drop the recipient to the Fax Recipients area Continue to enter recipients clicking Add to Recipients after each one until all the appropriate recipients are in the Recipient List Click Send Fax Now Related topics Set up group speed dial entries Print fax confirmation reports Send a color original or photo fax You can fax a color original or photo from the HP All in One If the HP All in One determines that the recipient s fax machine only supports black and white faxes the HP All in One sends the fax in black and white HP recommends that you use only color originals for color faxing To send a color original or photo fax from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass B NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass x TIP To center a 10 x 15 cm 4 x 6 inch photo place the photo on the center of a blank letter or A4 size sheet of paper and then place the original on the glass In the Fax area press
289. red contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the plastic tape has been removed If it is still covering the ink nozzles gently remove the plastic tape by using the pink pull tab Reinsert the print cartridge by sliding it forward into the slot Then push the print cartridge forward until it clicks into the socket Repeat steps 1 and 2 for the tri color print cartridge on the left side If the problem persists print a self test report to determine if there is a problem with the print cartridges This report provides useful information about your print cartridges including status information If the self test report shows a problem clean the print cartridges If the problem persists clean the copper colored contacts of the print cartridges with a lint free cloth slightly damp use distilled water If you are still experiencing problems with printing determine which print cartridge is experiencing the problem and replace it For more information see Replace the print cartridges Print a self test report Clean the print cartridges Clean the print cartridge contacts Print quality troubleshooting This section contains the following topics Ink is bleeding or smearing The automatic document feeder picks up too many pages or none at all Print quality troubleshooting 141 Chapter 11 Ink is not filling the text or graphics completely The text edges a
290. results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper x TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One For best results set the paper type and paper size before copying or printing To load 10 x 15 cm 4 x 6 inch photo paper with tab in the input tray 1 Remove the output tray 2 Remove all paper from the input tray 3 Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops Load the photo paper so that the tabs are closest to you X TIP For more help on loading small size photo paper refer to the guides engraved in the base of the input tray for loading photo paper 66 Load originals and load paper 4 5 Slide the paper width guide inward against the photo paper until it stops Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Replace the output tray Related topics Understand specifications for supported media Set the copy paper type Load index cards You can load index cards into the input tray of the HP All in One to print notes
291. rexposed photo 1 Make sure you have paper loaded in the input tray 2 Load your original photo print side down on the right front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass 3 In the Copy area press Menu repeatedly until Enhancements appears 4 Press until the Photo enhancement setting appears 5 Press Start Copy Color Stop copying To stop copying A Press Cancel on the control panel Stop copying 83 Chapter 7 84 Use the copy features 8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents as long as you are careful not to scratch the glass on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software e Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook This section contains the following topics Scan an image Edit a scanned preview image Print a scanned image Change default scan settings
292. rial safety data sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should contact their local HP Customer Care Center Hardware recycling program HP offers an increasing number of product return and recycling programs in many countries as well as partnering with some of the largest electronic recycling centers throughout the world HP also conserves resources by refurbishing and reselling some of its most popular products For information regarding recycling of HP products please visit www hp com recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following website www hp com recycle Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human he
293. riginals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Inthe Fax area press Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 4 Inthe Fax area press Menu repeatedly until Lighter Darker appears 5 Press ij to lighten the fax or press i to darken it and then press OK The indicator moves to the left or right as you press an arrow button 6 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes Related topics Set new default settings Set new default settings You can change the default value for the Resolution and Lighter Darker settings through the control panel To set new default settings from the control panel 1 Make changes to the Resolution and Lighter Darker
294. rless copy of a photo from the control panel 1 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 2 Load your original photo print side down on the right front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass as indicated by the engraved guides along the edge of the glass Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo qi Chapter 7 3 Press Start Copy Black or Start Copy Color The HP All in One makes a 10 x 15 cm 4 x 6 inch borderless copy of your original photo NOTE If you loaded tabbed paper in the photo tray you can remove the tab from the copy of your photo once the ink has completely dried X TIP If the output is not borderless set the paper type to Premium Photo and then try making the copy again To make a borderless copy of a photo from the HP Photosmart Studio Mac Software Load 10 x 15 cm 4 x 6 inch photo paper into the photo tray x TIP When making borderless copies you must have photo paper or other specialty paper loaded Load your original print side down on the right front corner of the glass In the HP Photosmart Studio Mac task bar click Devices The HP Device Manager window appears Select the HP Device Manager from the Dock The HP Device Manager window appears Click Make Copies In the Tasks area double click Make Copies The HP Copy dialog box appears From the Paper Si
295. rload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 176 Troubleshooting 7 Flip the tray extender up toward you Ef NOTE When you use legal size paper leave the tray extender closed A blank page came out while printing Cause f you are printing black text and a blank page comes out of the HP All in One the black print cartridge might be empty Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Print cartridge troubleshooting Cause The document you are printing contains an additional blank page Solution Open the documentfile in your software application and remove any extra pages or lines at the end of the document Cause The HP All in One picked up two sheets of paper Solution If the HP All in One has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the Print troubleshooting 177
296. roubleshooting The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Troubleshooting 135 Chapter 11 136 Solution Make sure the power cord is firmly connected to both the HP All in One and the power adapter Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection Power cord and adapter Grounded power outlet e If you are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounded power outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet Cause You pressed the Power button too quickly Solution The HP All in One might not respond if you press the Power button too quickly Press the Power button once It might take a few minutes for the HP All in One to turn on If you press the Power button again during this time you might turn the device off A CAUTION Ifthe HP All in One still does not turn on it might have a mechanical failure Unplug the HP All in One from the power outlet and contact HP
297. rs 4 Select Forward Fax 5 In the Forward Fax Number box type the forwarding number 6 When you are finished click Apply or OK Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your input tray Faxes can be printed on letter A4 or legal paper only 4 NOTE Ifan incorrect paper size is loaded in the input tray when you receive a fax the fax does not print and an error message appears on the display Load letter A4 or legal paper and then press OK to print the fax 108 Use the fax features To set the paper size for received faxes from the control panel 1 Press Setup 2 Press 4 and then press 4 This selects Basic Fax Setup and then selects Fax Paper Size 3 Press to select an option and then press OK Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All in One does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a legal size fax and letter size paper is loaded in the input tray To set automatic reduction from the control panel 1 Press Setup 2 Press 5 and then press 4 This sele
298. rs can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below HP All in One not found Cause The USB cable is not plugged in properly 258 Troubleshooting Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below Improper shutdown Cause The last time the HP All in One was used it was not turned off properly If the HP All in One is turned off by turning off the switch on a power strip or by using a wall switch the device can be damaged Solution Press the Power button located on the control panel of the HP All in One to turn the device on and off Two way communication lost Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The HP All in One is not connected to the computer Errors 259 Chapter 11 Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below Print cartridge m
299. rs on the display 3 Press OK to select the displayed speed dial entry You can also press or jf to select an empty entry and then press OK 4 Enter the fax number to assign to that entry and then press OK Fax setup 49 Chapter 4 5 Enter the name and then press OK 6 Press 1 if you want to set up another number or press 2 if you are finished creating speed dial entries To create speed dial entries from the HP Photosmart Studio Mac Software 1 Select the HP Device Manager from the Dock The HP Device Manager window appears 2 Inthe Devices pop up menu choose the HP All in One 3 In the Information and Settings pop up menu choose Fax Speed Dial Settings 4 In the Fax Speed Dial dialog box choose an empty number in the speed dial list 5 Click Add Individual The Add Individual dialog box appears 6 In the Name box type the individual s name 7 In the Fax Number box type the fax number 8 Click OK The name of the individual appears in the fax speed dial list Click Apply or OK when you are finished creating speed dial entries 2 Related topics Text and symbols Update individual speed dial entries You can edit the name or fax number in a speed dial entry from the control panel or from your computer by using the software that you installed with the HP All in One To update a speed dial entry from the control panel 1 Press Setup 2 Press 3 and then press 1 This selects Speed Dial Setup and then s
300. rt labeled 2 EXT on the back of the HP All in One Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Using another phone cord connect one end to the port labeled 2 EXT on the back of the HP All in One Connect the other end of the phone cord to the parallel splitter on the side with the single phone port Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports 222 Troubleshooting 6 Connect your answering machine to the other open phone port on the parallel splitter NOTE If you do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the HP All in One 7T Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port 8 If your modem so
301. s In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens In the Custom Scan Settings area do one of the following Click Scan Picture Settings to change settings for the default destination associated with the Scan Picture button Click Scan Document Settings to change settings for the default destination associated with the Scan Document button Click Front Panel Scan Settings to change settings for the default destination associated with the Start Scan button on the control panel of the HP All in One The Custom Scan Settings dialog box opens Do one or more of the following Select a different resolution from the pop up menu Select a different image type from the pop up menu Click OK Change Text Editing OCR mode You can preview and manipulate your scanned document in your OCR software before the software automatically converts the image to text and sends it to the destination For example you might want to delete a portion of the text You can toggle the automatic mode by editing the Text OCR Destination in the HP Photosmart Studio To turn off automatic mode in a text OCR destination 1 Select the HP Device Manager from the Dock The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The
302. s having problems Cause The fax originated on a larger paper size such as legal and the Automatic Reduction option is turned off Solution You can print the fax on legal size paper or you can set the Automatic Reduction feature to reduce the image so if possible it fits on one page To print the fax on legal paper 1 Load legal paper in the input tray 2 Change the paper size for received faxes to legal 3 Turn off Automatic Reduction Cause The paper width guide is not positioned correctly Solution Make sure you have paper loaded correctly To load full size paper 1 Remove the output tray 214 Troubleshooting 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages XE TIP If you are using letterhead insert the top of the page first wi
303. s of the test on the display and prints a report 5 Review the report If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test Cause The HP All in One might be dialing too fast or too soon Solution You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press Redial Pause or press the Space button repeatedly until a dash appears on the display If you are using a speed dial entry to send the fax update the speed dial entry to include pauses in the number sequence You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial Cause The number you entered when sending the fax is not in the proper format Solution Check to see that the fax number you entere
304. s to determine the correct media to use with your device and determine what features will work with your media Understand supported sizes e Understand supported media types and weights Understand supported sizes Media size Tray 1 Duplexer ADF Standard media sizes U S Letter 216 x 279 mm 8 5 x 11 inches v U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches U S Executive 184 x 267 mm 7 25 x 10 5 inches B5 182 x 257 mm 7 17 x 10 12 inches EIN US NIS A5 148 x 210 mm 5 8 x 8 3 inches AIN SYNE SEN AIN NIS 58 Load originals and load paper continued Media size Tray 1 Duplexer ADF Borderless A4 210 x 297 mm 8 3 x 11 7 v inches Borderless A5 148 x 210 mm 5 8 x 8 3 y inches Borderless B5 182 x 257 mm 7 17 x v 10 12 inches Envelopes U S 10 Envelope 105 x 241 mm 4 12 v x 9 5 inches A2 Envelope 111 x 146 mm 4 37 x 5 75 v inches DL Envelope 110 x 220 mm 4 3 x 8 7 v inches C6 Envelope 114 x 162 mm 4 5 x 6 4 y inches Japanese Envelope Chou 2 119 x 277 y mm 4 7 x 10 9 inches Japanese Envelope Chou 3 120 x 235 v mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 x 205 v mm 3 5 x 8 1 inches Cards Index card 76 2 x 127 mm 3 x 5 inches v Index card 102 x 152 mm 4 x 6 inches y v Index card 127 x 203 mm 5 x 8 in
305. same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Place the print cartridge on a piece of paper with the ink nozzles facing up 5 Lightly moisten a clean foam rubber swab with distilled water 6 Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do notclean the nozzle plate 7T Slidethe print cartridge back into the slot Push the print cartridge forward until it clicks into place Work with print cartridges 139 Chapter 10 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the HP All in One Related topics Clean the print cartridges 134 Maintain the HP All in One 11 Troubleshooting This section contains the following topics Troubleshooting tips Print quality troubleshooting Print troubleshooting Fax troubleshooting Copy troubleshooting Scan troubleshooting Device update Errors Troubleshooting tips This section contains the following topics The HP All in One will not turn on Communication problems over a USB connection Information on print cartridges Information on paper Tips for using the automatic document feeder Clear paper jams Print cartridge t
306. see HP Quick Exchange Service Japan A CAUTION The HP All in One must be unplugged before following these steps CAUTION The replacement HP All in One will not be shipped with a power cord Store the power cord in a safe place until the replacement HP All in One arrives To remove the control panel faceplate 1 2 Press the Power button to turn off the HP All in One Unplug the power cord and then disconnect it from the HP All in One Do not return the power cord with the HP All in One Lift the ADF lid Remove the control panel faceplate as follows a Place your hands on each side of the control panel faceplate b Use your fingertip or insert a thin object in the tab on the upper right corner of the faceplate to pry the control panel faceplate off HP warranty and support 5 Retain the control panel faceplate Do not return the control panel faceplate with the HP All in One AN CAUTION The replacement HP All in One might not come with a control panel faceplate Store your control panel faceplate in a safe place and when the replacement HP All in One arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement HP All in One EA NOTE See the Setup Poster that came with the HP All in One for instructions on how to attach your control panel faceplate The replacement HP All in One might come with instructions for setting up y
307. sent correctly Cause More than one type of paper is loaded in the input tray Solution Load only one type of paper at a time When you are printing faxes make sure letter A4 or legal paper is loaded in the input tray The print quality of the fax received is poor Cause The phone line connection is noisy Solution f the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press to select On or Off 4 Press OK Cause The sending fax machine is having problems Solution Ask the sender to check the sending fax machine for any problems Also check to see if faxes from other senders have the same quality problems Cause Theglass or automatic document feeder of the sending fax machine is dirty Print quality troubleshooting 154 Chapter 11 Solution f you have vertical lines or streaks on the fax the sender s fax machine might have dirt or dust on the glass or automatic document feeder Check with the sender to see if the
308. settings 2 In the Fax area press Menu repeatedly until Set New Defaults appears 3 Press until Yes appears and then press OK Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it Send a fax 103 Chapter 9 increases phone charges substantially and you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium You will no longer be able to send or receive faxes in color To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode Press e to select On or Off Press OK Bw Receive a fax The HP All in One can receive faxes automatically or manually If you turn off the Auto Answer option you will need to receive faxes manually If you turn on the Auto Answer option the default setting the HP All in
309. splay The HP All in One scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example When scheduling a fax the originals must be loaded in the document feeder tray and not on the glass The HP All in One automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled f NOTE You cannot schedule a color fax due to memory limitations To schedule a fax from the control panel 1 Load your originals print side up into the document feeder tray NOTE Load your originals in the document feeder tray and not on the glass This feature is not supported if you load your originals on the glass 2 In the Fax area press Menu repeatedly until How to Fax appears Press fi until Send Fax Later appears and then press OK 4 Enter the send time by using the numeric keypad and then press OK If prompted press 1 for AM or 2 for PM 5 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 6 Press Start Fax Black The HP All
310. ss 2 and then press 2 again Select On from the Image on Fax Send Report menu Print fax error reports 112 You can configure the HP All in One so that it automatically prints a report when there is an error during transmission or reception To set the HP All in One to print fax error reports automatically Tq 2 Press Setup Press 2 and then press 3 This selects Print Report and then selects Fax Error Report Press to select one of the following and then press OK Send amp Receive Prints whenever there is any kind of fax error This is the default setting Off Does not print any fax error reports Use the fax features On Fax Send Prints whenever there is a transmission error On Fax Receive Prints whenever there is a receiving error Print the fax log The fax log enables you to print a log of approximately the last 30 fax transactions If a fax transaction had an error the error is indicated by an error code in the fax log If necessary for security purposes for example you can easily clear the entire log from memory This also deletes any saved faxes from memory For more information on possible error codes in the fax log see the Fax troubleshooting To print the fax log from the control panel 1 Press Setup 2 Press 2 and then press 6 This selects Print Report and then prints the fax log To clear the fax log from memory 1 Press Setup 2 Press 6 and then press 7 This selects
311. t Make sure the paper is not too thick or too thin for the HP All in One to process Do not overload the document feeder tray The document feeder tray can hold up to 20 sheets of letter or A4 paper or up to 15 sheets of legal paper Do not use spiral or frayed paper If you must use paper that has been removed from a spiral binder trim the edges Do not load photos in the automatic document feeder The automatic document feeder can damage photos Always place photos on the glass to scan or copy Make sure the paper width guides in the document feeder tray fit snugly against the paper without bending the paper Load your originals print side up into the document feeder tray Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feeder Placing too much paper in the document feeder tray For information on the maximum number of sheets allowed in the automatic document feeder see Technical information Using paper that is too thick or too thin for the HP All in One e Trying to add paper to the document feeder tray while the HP All in One is feeding pages To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the HP All in One A C
312. t a DSL filter between the telephone wall jack and the HP All in One The DSL filter removes the digital signal that can interfere with the HP All in One so the HP All in One can communicate properly with the phone line DSL might be called ADSL in your country region NOTE If you have a DSL line and you do not connect the DSL filter you will not be able to send and receive faxes with the HP All in One Fax setup 29 Chapter 4 Figure 4 2 Back view of the HP All in One Telephone wall jack DSL filter and cord supplied by your DSL provider Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL filter cord to the telephone wall jack NOTE Ifyou have other office equipment or services attached to this phone line such as a distinctive ring service answering machine or voice mail see the appropriate
313. t cartridges and load full size paper in the input tray before starting the test 3 Press Setup 4 Press 6 then press 6 again This selects the Tools menu and then selects Run Fax Test The HP All in One displays the status of the test on the display and prints a report 5 Review the report If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the Power button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the Power button to turn on the HP All in One Cause The wrong phone cord is used to connect the HP All in One or the phone cord is plugged into the wrong port Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Lat
314. t feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass f NOTE Ifyou are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 In the Fax area press Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 4 In the Fax area press Menu repeatedly until Resolution appears Press f to select a resolution setting and then press OK 6 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded on the glass and then press 1 to select Yes m Cause The phone line connection is noisy Phone lines with poor sound quality noise can cause faxing problems Solution f the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can check the sound quality of the phone line by plugging a phone into the telephone wall 196 Troubleshooting jack and listening for s
315. t speed 16 V voice mail set up with fax 34 43 voice mail set up with fax 45 217 volume adjust 22 Ww wall jack test fax 226 warranty 267 Windows system requirements 275 2007 Hewlett Packard Development Company L P www hp com
316. tact HP for information on calling for technical support Cause The Fax Connected to Active Telephone Wall Jack test failed Solution What to do Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One For more information see Set up the HP All in One for faxing Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your tele
317. tacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP All in One To clean the print cartridge contacts 1 Turn on the HP All in One and open the print cartridge door The print carriage moves to the far right side of the HP All in One 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One Bf NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 3 Lightly press down on the pri
318. tatic or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Advanced Fax Setup and then selects Error Correction Mode 3 Press Je to select On or Off 4 Press OK Cause The fax resolution setting is set to a high resolution such as Fine the default or Photo Solution For faster transmission use Standard resolution This setting provides the fastest possible transmission with the lowest quality of fax To change the resolution from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Inthe Fax area press Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 4 Inthe Fax area press Menu repeatedly until Resolution appears Press to select a resolution setting and then press OK 6 Press Start Fax Black If the device detects an original loaded in the automatic document feeder
319. ted file types see Supported file types for the HP All in One Invalid file name Cause The file name you entered is invalid Solution Make sure that you are not using any invalid symbols in the file name Supported file types for the HP All in One The HP All in One software recognizes the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF General user messages 254 The following is a list of messages related to common user errors Cannot crop Dialed fax busy Disconnected No scan options Not supported Receiving fax machine did not answer Receiving fax machine does not support color Cannot crop Cause The computer does not have enough memory Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Troubleshooting Solution Empty the Trash on your Mac You might also need to remove files from the hard drive Dialed fax busy Cause The fax number you attempted to call is busy Solution Wait and try to send the fax to the number at a later time Disconnected
320. th the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Fax troubleshooting 215 Chapter 11 6 Replace the output tray NOTE When you use legal size paper leave the tray extender closed Cause A legal size fax was sent that contained very fine detail such as large graphics and letter size paper is loaded in the input tray Solution If a legal size fax was sent that contained very fine detail such as large graphics the HP All in One will attempt to fit the fax on one page if automatic reduction is enabled If the memory is full the HP All in One might not be able to reduce the image causing it to be cut off and printed on a second page You can clear the memory and have the sender resend the fax NOTE Clearing the memory will delete all faxes that are stored in memory including any faxes that have not been printed You might want to print all faxes in memory to make sure you do not lose any information To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Press 6 and then press 5 This selects Tools and then selects Reprint F
321. the pages in the tray so that the top of the document goes in first B NOTE Donotload photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting A borderless copy has white space around the edges Cause You are trying to make a borderless copy of an original that is too small Solution When you make a borderless copy of a small original the HP All in One enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size ofthe original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan th
322. then connect the other end to the port labeled 1 LINE on the back of the HP All in One 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting Ifyou set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting Fax setup 39 Chapter 4 3 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the c
323. to imaging software that came with the HP All in One The HP All in One is not responding Cause The HP All in One is busy with another task Solution If the HP All in One is performing another task such as copying faxing or scanning your print job will be delayed until the HP All in One completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check the HP All in One display to see if there are any messages Cause The HP All in One has a paper jam Solution For information on clearing a paper jam see Clear paper jams Cause The HP All in One is out of paper Solution Load paper in the input tray To load full size paper 1 Remove the output tray Print troubleshooting 161 Chapter 11 2 Slide the paper width guide to its outermost position 3 Tapa stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwis
324. too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing or copying To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 150 Troubleshooting 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color To change the print speed or quality Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu choose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray From the Quality pop up menu choose the appropriate quality setting for your project Se I m For more information about changing quality settings see the HP Officejet J5700 All in One series Help section in the HP Photosmart Software Help Cause The paper type is not suitable for the HP All in One Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other paper typ
325. tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes in first 3 In the Copy area press Quality until the appropriate quality setting is lit 4 Press Start Copy Black or Start Copy Color Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges 148 Troubleshooting For more information on print cartridges see Print cartridge troubleshooting Cause There might be fiber or dust built up around the ink nozzle area on the print cartridges Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge To clean the area around the ink nozzles 1 e T Turn on the HP All in One and open the print cartridge door The print carriage moves to the far right side of t
326. tridge alignment sheet Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet To align the print cartridges from the HP Photosmart Studio Mac Software 1 2 Load letter A4 or legal unused plain white paper into the input tray Select the HP Device Manager from the Dock The HP Device Manager window appears Make sure the HP All in One is selected in the Devices pop up menu Work with print cartridges 129 Chapter 10 From the Information and Settings pop up menu choose Maintain Printer The Select Printer window appears If the Select Printer dialog box appears choose the HP All in One and then click Launch Utility Click Align in the Configuration Settings Panel Click Align The HP All in One prints a print cartridge alignment sheet Click Done if you are satisfied with the resules or click Align to try again Clean the print cartridges 130 Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the control panel 1 2 3 Load letter A4 or legal unused plai
327. ttings for the default destination associated with the Scan Document button Click Front Panel Scan Settings to change settings for the default destination associated with the Start Scan button on the control panel of the HP All in One The Custom Scan Settings dialog box opens Select the desired default destination from the Send To pop up menu Click OK Change an image save destination 88 You can change certain settings for an existing destination the name of the destination the destination application or the document format To edit the properties of a destination 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears In the Devices pop up menu choose the HP All in One In the Information and Settings pop up menu choose Scan Preferences The HP ScanTo Destination dialog box opens In the Destinations Displayed area select the destination and click Edit The Edit Scan Destination dialog box opens Do one or more of the following Change the name of the destination Select a different destination from the list Select a different document format from the pop up menu Click Finish Use the scan features Change resolution or image type You might want to permanently change the resolution or image type of an existing destination To change the resolution or image type 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appear
328. type ask your phone company to assign a non alternating ring pattern If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the HP All in One is set to All Rings To change the distinctive ring pattern from the control panel 1 Verify that the HP All in One is set to answer fax calls automatically 2 Press Setup 3 Press 5 and then press 1 This selects Advanced Fax Setup and then selects Distinctive Ring 4 Press e to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP All in One answers the call and receives the fax Cause The Distinctive Ring feature is not set to All Rings and you are not using a distinctive ring service Solution f you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the HP All in One is set to All Rings Cause The memory of the HP All in One is full Solution If the memory becomes full of faxes that have not yet been printed the HP All in One stops answering calls If an error condition exists that is preventing the HP All in One from printing faxes review the display for information on the error condition Also check for the following problems The HP All in One is not set up properly for faxing For more information see Set up the HP All in One for faxing There is no paper loaded in the input tray There is a paper
329. u can change the settings on the HP All in One so that it behaves according to your preference For example you can set general device preferences such as the language used to display messages and the date and time on the display You can also restore the device settings to what they were when you purchased your device This will erase any new defaults you have set This section contains the following topics General preferences Fax preferences General preferences Before you begin using the HP All in One you should review and if necessary adjust the general device settings described in this section This section contains the following topics e Set your language and country region e Set the date and time e Set the scroll speed Set the prompt delay time Restore the factory defaults Set your language and country region The language and country region setting determines which language the HP All in One uses to show messages on the display Usually you set the language and country region when you first set up the HP All in One However you can change the setting at any time by using the following procedure To set your language and country region 1 Press Setup 2 Press 7 and then press 1 This selects Preferences and then selects Set Language amp Country Region Finish setting up the HP All in One 19 Chapter 4 3 Press or f to scroll through the languages When the language you want to use
330. ults 86 skip preview image 86 physical specifications 279 poll to receive fax 107 poor fax printout quality 142 143 146 153 155 157 158 poor print quality fax 191 power cord statement 283 power specifications 279 preview image set defaults 86 skip 86 preview image edit 86 print blank printout 177 borderless fails 161 cancel job 72 distorted printout 144 envelopes print incorrectly 159 faded 150 fax reports 111 113 faxes 106 from computer 71 from software application 71 margins incorrect 171 174 meaningless characters 164 missing last page 168 nothing happens 164 print options 71 quality troubleshoot 142 143 146 153 157 158 191 scan 86 self test report 122 specifications 277 troubleshooting 159 vertical streaks 154 print cartridge protector 128 print cartridges align 128 261 check ink levels 121 clean 130 clean contacts 131 clean ink nozzle area 132 error message 262 handle 123 incorrect 262 low ink 177 low on ink 260 order 265 part names 123 photo print cartridge 127 remove 271 replace 124 store 128 tips 138 troubleshoot 141 print margin specifications 277 print settings print quality 141 printer sharing Mac 16 Windows 16 problems copy 233 error messages 248 print 159 scan 243 prompt delay time 20 pulse dial 22 Q quality 13 quality copy 76 Index R receive fax auto answer mode 45 46 automatically 104 block numbers 109 forward calls 107 manually 104 polling 107 rings t
331. until a dash appears on the display 3 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered If the device does not detect an original loaded in the automatic document feeder the Fax from glass prompt appears Make sure your original is loaded print side down on the glass and then press 1 to select Yes X TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Related topics e Send a fax manually from a phone e Send a fax using monitor dialing Change the fax resolution and Lighter Darker settings Print fax confirmation reports e Send a color original or photo fax Send a fax using speed dials You can quickly send a black and white or color fax from the HP All in One or your computer by using speed dials From the control panel you can press Speed Dial or a one touch speed dial button to access your speed dial entries The one touch speed dial buttons correspond to the first five speed dial entries that you set up Speed dial entries will not appear until you have set them up 92 Use the fax features To send a fax using speed dials from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your or
332. up and then selects Error Correction Mode 3 Press Je to select On or Off 4 Press OK Fax troubleshooting 231 Chapter 11 Error code 223 Error Correction Mode Error definition One or more received pages might not be readable 224 225 231 There is a feature incompatibility with the sending fax machine 232 234 The telephone connection was lost 235 236 Error Correction Mode 237 238 239 241 Error Correction Mode The sending fax machine sent an unexpected communication 242 243 244 245 246 Error Correction Mode The sending fax machine is attempting to receive instead of send The sending fax machine prematurely ended the session 247 248 249 251 Error Correction Mode There was a communication error with the sending fax machine 252 Telephone line conditions were too poor to receive a fax 253 The sending fax machine attempted to use an unsupported page width 281 The telephone connection was lost 282 Error Correction Mode 283 284 285 Error Correction Mode 286 290 There was a communication error with the sending fax machine 291 The received fax could not be stored 314 320 There is a feature incompatibility with the receiving fax machine 321 There was a communication error with the receiving fax machine 322 324 Telephone line conditions were too poor to send a fax 325 328 Error Correction Mode 329 331 232 Troub
333. up and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press si or i to change the number of rings 4 Press OK to accept the setting Related topics Receive a fax manually e Choose the recommended answer mode for your setup Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings should occur before the HP All in One automatically answers the incoming call The Rings to Answer setting is important if you have an answering machine on the same phone line as the HP All in One because you want the answering machine to answer the phone before the HP All in One does The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message 46 Finish setting up the HP All in One To set the number of rings before answering from the control panel 1 Press Setup 2 Press 4 and then press 3 This selects Basic Fax Setup and the
334. ur modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the HP All in One from receiving fax calls Cause f you have an answering machine on the same phone line with the HP All in One you might have one of the following problems Your outgoing message might be too long or too loud to allow the HP All in One to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the HP All in One to detect fax tones This problem is most common with digital answering machines Fax troubleshooting 199 Chapter 11 Solution Ifyou have an answering machine on the same phone line with the HP All in One do the following Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again Cause The answering machine is not set up properly with the HP All in One So
335. urn on the HP All in One Cause The receiving fax machine is having problems Solution To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The Lighter Darker setting might be set too light If you are sending a faded washed out or handwritten fax or a document with a watermark such as a red seal or stamp you can change the Lighter Darker setting to send the fax darker than the original Fax troubleshooting 193 Chapter 11 Solution Make acopy to check the quality of the printout If the printout is too light you can darken it by adjusting the Lighter Darker setting when sending the fax To change the Lighter Darker setting from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE Ifyou are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 In the Fax area press Menu The Enter Number prompt appears 3 Enterthe fax number by using the keypad press Speed Dial or a on
336. ution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting Cause The Paper Type setting is incorrect Solution Change the Paper Type setting to match the type of paper loaded in the input tray To set the paper type for copies 1 In the Copy area press Menu repeatedly until Paper Type appears 2 Press until the appropriate paper type appears 3 Press Start Copy Black or Start Copy Color To set the paper type for printing Make sure you have paper loaded in the input tray From the File menu in your software application choose Print Make sure the HP All in One is the selected printer From the pop up menu choose Paper Type Quality Click the Paper tab From the Paper type pop up menu choose the type of paper loaded in the input tray Rr oue cem Cause The print or copy quality setting on the HP All in One is set too low Print quality troubleshooting 143 Chapter 11 Solution Check the quality setting Use
337. uwe ET 55 5256 0022 Belgi www hp com support 01 800 472 68368 Belgique www hp com support Brasil Sao Paulo 55 11 4004 7751 hp Brasil 0 800 709 7751 Canada 1 800 474 6836 Nigeria 002712320 1 000 hp inven Norge wwwhecowupot Central America amp The Caribbean ww ho conisugport ol Pus oun 0054 10008 em 200 810 3888 C Colombia Bogot 571 606 9191 Philippines 2 867 3551 Colombia 1800 144 10094 Geet Pie Posa oeorenzss ZET Danmark Pueto Rico 877 232 0500 Ecuador Andinatel 1 999 119 9 800 711 2884 Rep blica Dominicana 1 800 711 2884 Ecuador Pacifte 1 800 225 628 Reunion l90xX3 CI M Romana 0010330 wep zum je emet reme E hw as Pocena Canxr lerep6ypr 7 812 3324240 Espata Mew ho oompa CA T France np Opp Singapore 82590 Deuter Sivens osso rm1 zs ET EMIT IL S EM ba cvr c EM bac wwwhp com supprt EM ba arr K rrpo www hp com support a 5 BITRE 852 2802 4098 02 Ta 3000 Magyarorsz g 06 40 200 629 E ns ne Ed Trinidad amp Tobago ndonesia 21 200 3908 Tae pogam aii id ie e ch PETIT United Kingdom wwwhecommupot 971 4 224 9189 Js em ro CEE Qmm Foe Veland www hp conisuppor 1 700 503 048 WW Venezuela Caracas 58 212 278 8666 taia wen hp comisuppor HP warranty and support HP Quick Exchange Service Japan NS C ARDS a gt SIS ALF cade SAL CUS BR ICM LC RU WR MULUS EERI AD EAT JE EE HP Quick Exchange Services
338. ve Backup Fax Reception enabled or if the fax was not stored in memory for some reason for example if the HP All in One was out of memory you will need to contact the sender and ask for the fax to be resent 212 Troubleshooting Cause The sending fax machine is having problems Solution Check with the sender to find out how many pages were sent The sending fax machine might have failed to feed each page of the original Faxes are received but do not print Cause The HP All in One has a paper jam or is out of paper Solution If you have Backup Fax Reception enabled the HP All in One might have stored the fax in memory upon reception After clearing the paper jam or loading paper in the input tray the HP All in One automatically begins printing all the unprinted faxes from memory in the order they were received If you do not have Backup Fax Reception enabled or if the fax was not stored in memory for some reason for example if the HP All in One was out of memory ask the sender to resend the fax For more information on clearing paper jams see Clear paper jams Cause Another process has caused an error in the HP All in One Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the HP All in One will not print the fax until the error condition is resolved For more information on error messages see Errors Cause
339. vent spotting 4 Turn on the HP All in One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One Maintain the HP All in One 117 Chapter 10 To clean the lid backing 1 Turn off the HP All in One unplug the power cord and raise the lid NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not
340. view 90 start scan button 13 stop 86 text appears as dotted lines 246 text format incorrect 247 text incorrect 247 text OCR destination 89 troubleshooting 243 scan glass clean 117 load original 56 schedule fax 96 scroll speed 20 self test report 122 send fax basic fax 91 calling card using 93 94 color fax 98 computer from 99 cover page 100 credit card using 93 94 manually 93 94 memory from 95 monitor dialing 94 multiple recipients 97 schedule 96 speed dial 92 serial number 268 serial phone system 25 service ID 268 settings country region 19 date and time 20 fax 21 45 101 language 19 print options 71 setup answering machine 39 40 45 217 button 12 computer modem 35 37 40 43 217 distinctive ringing 32 47 DSL 29 fax 23 ISDN line 31 PBX system 31 separate fax line 29 shared phone line 33 test fax 47 voice mail 34 43 45 217 ship your device 271 smeared ink fax 142 software fax from 99 software application print from 71 software program send fax from 100 sound adjust volume 22 specifications media 58 system requirements 275 speed control panel scroll 20 copy 76 speed dial button 13 create entries 49 delete entries 52 291 edit entries 50 group entries 51 individual entries 49 one touch buttons 12 print list 52 113 send fax 91 92 set up 49 start copy black 13 color 13 start fax black 12 color 12 stop copy 83 fax 114 print job 72 scan 86 subscriber identification c
341. your computer Telephone optional Answering machine Computer with modem NO oO RB OIN Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Fax setup 41 Chapter 4 42 To set up the HP All in One on the same phone line as a computer with two phone ports 1 2 e Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Unplug your answering machine from the telephone wall jack and connect it to the OUT port on the back of your computer modem This allows a direct connection between the HP All in One and your answering machine even though the computer modem is connected first in line NOTE If you do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the HP All in One Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP
342. ze pop up menu choose the 10 x 15 cm 4 x 6 inch paper size option From the Paper Type pop up menu choose the type of photo paper you loaded in the input tray 78 Use the copy features 9 Make any other changes to the settings you want 10 Click Black Copy or Color Copy The HP All in One makes a 10 x 15 cm 4 x 6 inch borderless copy of your original photo NOTE You can remove the tab once the ink has completely dried Related topics Load 10 x 15 cm 4 x 6 inch photo paper Set the copy paper type Use a photo print cartridge Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins use Fit to Page or Full Page 91 to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet XX TIP You can also use Fit to Page to enlarge a small photo to fit within the printable area ofa full size page In order to do this without changing the proportions of the original or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray If you use the document feeder tray place the pages so that the top edge of the document goes

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