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HP Color LaserJet 2600n Service Manual

1. 2 Press and hold the amp Lert arrow and m RIGHT ARROW buttons simultaneously www partshere com Partshere Troubleshooting 3 Turn on the printer lt 4 When you see the message Permanent storage init displays release the Lert arrow and RIGHT ARROW buttons When the super NVRAM init is complete the printer will return to the Ready state Restoring page counts and serial number A software utility is available on the Service and Support CD ROM to restore page counts and serial numbers when the formatter is replaced or when any of the following settings are lost Color page count Total page count Formatter number m Service ID USB serial number To access the utility on the Service and Support CD ROM in the Library folder double click the 2600config exe program You can run the utility from the CD ROM or copy it to your computer EA NOTE To use this program the printer must be directly connected to your computer with a z USB cable Cleaning the ETB To clean the ETB use the following procedure 1 Enter the Secondary service menu For more information see Secondary service menu 2 Scroll through the menu and select Clean ETB 3 Press the 3 SeLecT button to start the cleaning mode www partshere com Partshere Troubleshooting Troubleshooting tools The section describes the tools that can help you solve problems with your device Pr
2. Cause The paper lot is flawed The manufacturing processes can cause some areas to reject toner Solution Try different paper such as high quality paper that is intended for color laser printers One or more print cartridges might be low or defective If you are using non HP print cartridges no messages appear on the device control panel or in the HP Toolbox Replace any low print cartridges The amount of background toner shading becomes unacceptable AaQBbCc AQBboCc AQBboCc AaQBbCc AaQBbCc Toner smears appear on the media AaBbCc AaB Ec AaBkhCc AQBkCc AQBbCc The media might not meet HP specifications Use a different paper with a lighter basis weight Very dry low humidity conditions can increase the amount of background shading Check the device environment One or more print cartridges might be low If you are using non HP print cartridges no messages appear on the device control panel or in the HP Toolbox The media might not meet HP specifications Replace any low print cartridges Use media that meets HP specifications If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides and the paper path The toner smears easily when touched www partshere com The device is not set to print on the type of media on which you
3. Sealing tape might be on the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The device might be operating in excessively humid conditions Verify that the device environment is within humidity specifications One or more print cartridges might be low If you are using non HP print cartridges no messages appear on the device control panel or in the HP Toolbox Replace any low print cartridges The control panel is set for override Replace low or empty print cartridges www partshere com Partshere Troubleshooting Table 6 14 Color document issues continued Problem Cause Solution A color is printing inconsistently after you load a new print cartridge AaBbCc AaBbCc Another print cartridge might be low If you are using a non HP print cartridge it might be low or empty but you will receive no indication Remove the print cartridge for the color that is printing inconsistently and reinstall it The control panel is set for override Replace low or empty print cartridges The colors on the printed page do not match the colors as they appear on the screen AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The colors on your computer mo
4. Unexpected size in tray X Critical error messages Control panel message 50 1 Fuser Error 50 2 Fuser Error 50 3 Fuser Error Unexpected paper size error The media size loaded in the tray does not match the media size configured for the tray Description The device has experienced an internal hardware error 50 1 Fuser Error low temperature 50 3 Fuser Error slow fuser 50 2 Fuser Error high temperature Verify that the print settings are set to the specified media in the tray Recommended action Turn off the device wait at least 25 minutes and then turn on the device If a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn on the device If this does not clear the error replace the fuser 51 20 Error The device has experienced an internal Turn off the power by using the power hardware error switch wait at least 30 seconds and then 51 21 Error turn on the power and wait for the device to 51 20 Error black scanner error initialize 51 22 Error 51 21 Error cyan scanner error If a surge protector is being used remove 51 23 Error it Plug the device directly into the wall 51 22 Error magenta scanner error socket Use the power switch to turn the device on 51 23 Error yellow scanner error Laser scanners are not replaceable Replace the engine 55 1 Error DC controller error The device has Turn off th
5. AGBP AGBLCS AGBLOC CS AABLC CS AGBP AABLC Co Internal parts might have toner on them The paper path might need cleaning The problem typically corrects itself after a few more pages Clean the device The fuser might be damaged or dirty The media might not meet HP specifications Clean using instructions in HP Toolbox For more information see Repetitive image defect ruler Use a different paper such as high quality paper that is intended for color laser printers If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the Configuration page www partshere com Partshere Troubleshooting Table 6 13 General print quality issues continued Problem The printed page is curled or wavy ee AgBoC AaBboC AaBoC AaBoC AaBoC Ws ee Cause The device is not set to print on the type of media on which you want to print Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Both high temperature and humidity can cause paper curl Check the device environment Text or graph
6. a Display test verifies that all of the characters on the display function correctly by allowing you to manually scroll through the characters a Clean ETB used to clean the ETB a Calibrations a All Cals CPR Cal DMAX DHALF Cal DHALF Only Cal Test Page To enter the secondary service menu use the following procedure 1 Confirm that the device is in a Ready state 2 Press the 4 button SeLecT to enter the main menu system Press the amp button LEFT ARROW and the button Cancel Jos simultaneously 4 Press the 4 button SeLecT to confirm 2ndary Service 5 Press the amp Lert arrow button and button RIGHT ARROW to navigate to the secondary service menu Printed image quality problems Improving print quality Use the print quality settings in the HP Toolbox to improve print quality problems To access the HP Toolbox see HP Toolbox The following menus contain paper type print mode and print quality settings To restore the default settings open the HP Toolbox and click Device Settings Then click Settings Service and in Restore Factory Settings click Restore Paper Types menu The purpose of this menu is to specify the print mode for paper types which are non specific To make changes in the Paper Types menu make the desired selections and click Apply www partshere com Partshere Troubleshooting Table 6 6 Print modes for paper types Print M
7. Language Company name Jam recovery settings if set to ON the last page will reprint if there is a paper jam m 1 O timeout information default is 120 seconds www partshere com Partshere Troubleshooting EA NOTE The color bars on the sides of the Configuration page represent 100 75 50 and 25 coverage Event log Information for the last five events is available on the Configuration page under the Status log section For more information see Configuration page For a list of messages that only appear in the event log see Status log only messages Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges It also lists the estimated pages remaining number of pages printed and other supplies information You can print a Supplies Status page from the device or HP Toolbox To print from the device complete the following steps 1 Press the B LEFT ARROW or the RIGHT ARROW buttons to select the Reports 2 Press amp Setect 3 Use the amp Lert arrow or the B Richt arrow buttons to select Supplies Status 4 Press 4 Setect button to print the Supplies Status page O HP Color LaserJet 2600n di Table 6 11 Supplies Status page 1 Print cartridge area 2 Ordering information 3 Return and recycling information www partshere com Partshere Troubleshooting Fuser cleaning page For information about fuser cleaning p
8. Partshere roubleshooting To better help our customers this HP Laserjet 2600n series troubleshooting page is simply a guide additional information for your convenience as you search for assistance in repairing your machine Although this information is provided for your convenience it is recommended for the most part that a technician inspects your office equipment It is recommended to consult with a professional when ordering your printer part s Chapter contents Shop with us while you troubleshoot HP oem parts Trapas Noong HP LaserJet maintenance kits Troubleshooting process i Clearing jams Toners for your printer Print problems HP fuser assembly units Functional tests SERVICE ONLY Service mode functions SERVICE ONLY HP fuser kit 110v amp 220v Troubleshooting tools Parts assemblies for printers HP Toolbox F i a E Service maintenance parts Repetitive image defect ruler Color laserJet printers Firmware and software updates LaserJet printers and parts Hard to find officejet parts Hard to find deskjet parts User friendly www partshere com Partshere Troubleshooting Troubleshooting process Use the troubleshooting checklist to solve issues with the device Troubleshooting checklist Follow the steps below when trying to solve a problem with the device Table 6 1 Troubleshooting checklist Step Verification step Possible problems Solutions number
9. SeLecT button on the control panel Press V No paper pickup The print engine has failed to pick up a In Tray 1 verify that the media was inserted piece of media far enough into the tray In Tray 2 or Press V optional Tray 3 verify that the paper length guide is in the correct position for the media size that you are using Reload the media in the input tray and press ES Selec to continue the job Unexpected size Unexpected paper size error The media Verify that the print settings are set to the size loaded in the tray does not match the specified media in the tray in tray X media size configured for the tray Critical error messages Control panel message Description Recommended action 50 1 Fuser Error The device has experienced an internal Turn off the device wait at least hardware error 25 minutes and then turn on the device 50 2 Fuser Error 50 1 Fuser Error low temperature If a surge protector is being used remove 50 3 Fuser Error it Plug the device directly into the wall 50 3 Fuser Error slow fuser socket Use the power switch to turn on the device 50 2 Fuser Error high temperature If this does not clear the error replace the fuser 51 20 Error The device has experienced an internal Turn off the power by using the power hardware error switch wait at least 30 seconds and then 51 21 Error turn on the power and wait for the device to 51 20 Error black scanner er
10. 1 Is the power on No power due to failed power source 1 Verify that the device is plugged in cable switch or fuse When the device is 2 Verify that the power cable is connected to a grounded functional and that the power power source the control switch is on panel shows Hewlett Packard with both the 3 Check the power source by Ready and Attention lights plugging the device directly into blinking The control panel the wall or into a different outlet will then display Initializing and then 4 Test the outlet or connect another Ready at which time only device to the outlet to verify that the green light will be on the outlet is functioning 2 Does Ready appear in Control panel shows an error See Control panel messages for a list the device control panel of common messages that will help you correct the error The control panel should function without error messages 3 Do information pages Control panel displays an error See Control panel messages for a list print message of common messages that will help you correct the error Print a Configuration page Media does not move smoothly Clean the paper path through the device paper path Poor print quality For information see General print quality issues 4 Does the device print Software is not installed correctly oran Uninstall and then reinstall the device from the computer Connect the network cable or USB cable to the device and the computer Use a word processing applicat
11. 37 7 mm 1 48 inches Transfer roller 54 5 mm 2 15 inches ETB rollers 56 6 mm 2 22 inches 62 8 mm 2 47 inches Fuser sleeve Pressure roller 75 4 mm 2 97 inches OPC www partshere com Partshere Troubleshooting Firmware and software updates Use the following procedure to periodically check for firmware and software updates 1 Go to http Awww hp com support clj2600n 2 Select Download drivers and software and then select the appropriate operating system for you computer 3 Follow the instructions provided on the download pages www partshere com Partshere Troubleshooting
12. Control panel message alternates with Ready The supplies gauge will display the consumption levels of print cartridges Description Recommended action ORDER SUPPLIES alternates with Ready The supplies gauge will display the consumption levels of print cartridges Multiple supplies are low For more information go to the HP Color LaserJet 2600n toolbox and click Supplies Status To order supplies online click Order Supplies One of the following messages may display Replace black cartridge Replace cyan cartridge Replace magenta cartridge Replace yellow cartridge The out threshold has been reached The supply must be replaced before printing can continue Replace Supplies The supplies gauge will display the consumption levels of print cartridges The out threshold has been reached The supply must be replaced before printing can continue Replace supplies Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges Supply override in use The user has decided to continue printing beyond the out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Replace supply Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges www partshere com Supply override in use The user has decided to con
13. 10 0001 Cyan e label error 10 0002 Magenta e label error 10 0003 Yellow e label error 10 1000 Black e label missing 10 1001 Cyan e label missing 10 1002 Magenta e label missing 10 1003 Yellow e label missing 10 3000 Non HP black 10 3001 Non HP cyan 10 3002 Non HP magenta 10 3003 Non HP yellow 13 0000 Paper jam Tray 1 area 13 0001 Paper jam Tray 2 area 13 0002 Paper jam Tray 3 area 13 0003 Paper jam registration drum area 13 0004 Paper jam drum fuser area 13 0005 Paper jam fuser output area 20 0000 Memory out 21 0000 Video under run 50 1000 Low temperature fuser error 50 2000 Slow fuser error 50 3000 High temperature fuser error 50 4000 Fuser heater wire failure 50 5000 Fuser low temperature subtherm failure 50 6000 Fuser high temperature subtherm failure 52 0000 Scanner error black laser failure 52 0100 Scanner error cyan laser failure 52 0200 Scanner error magenta laser failure 52 0300 Scanner error yellow laser failure 54 0600 Density sensor error 54 1000 Color plane registration sensor error 54 2800 Sensor density contaminated www partshere com Partshere Troubleshooting Table 6 5 Status log messages continued Error log code Description 54 2801 Sensor color plane registration contaminated 55 0000 Engine comm fatal error 55 0001 Engine comm critical error 55 1000 DC controller memory error 57 0000 Fan motor error 57 0001 Fan cartridge failure 59 0000 Paper path ETB r
14. 14 Black density out of range www partshere com Partshere Troubleshooting Reports menu The following reports are available from the Reports menu Demo Page used to help market the product at retail stores Menu structure highlights the control panel menu layout Config report details all default device settings including network configuration and information Supplies Status provides information on each of the print cartridges including estimated pages remaining cartridge serial number and pages printed www partshere com Partshere Troubleshooting Configuration page The Configuration page lists the current settings and properties of the printer You can print a Configuration page from the printer or HP Toolbox To print the Configuration page from the printer see Configuration page HP Color LaserJet 2600n CA invent Self Test Configuration Table 6 3 Configuration page 1 Product information This section contains the following basic information about the printer Product name Formatter number Serial number Service ID Firmware version Maximum print resolution 2 Memory This section lists memory related information such as the total memory that is installed 3 Paper settings This section lists information about the media type for each tray and about the type settings for all the media that the printer supports 4 Page counts This section lists the total number of pa
15. 0 1001 Cyan print cartridge 10 1002 Magenta print cartridge 10 1003 Yellow print cartridge Install the correct print cartridge HP supplies installed The printer transitioned from having one or more non HP supplies to having all HP supplies installed No action required One of the following messages may display Incorrect black Incorrect cyan Incorrect magenta Incorrect yellow The lt color gt print cartridge not installed correctly Reinstall the lt color gt print cartridge One of the following messages may display Install black cartridge Install cyan cartridge www partshere com The out threshold has been reached The supply must be replaced before printing can continue Partshere Troubleshooting Control panel message Install magenta cartridge Install yellow cartridge The supplies gauge will display the consumption levels of print cartridges Description Recommended action Install supplies The supplies gauge will display the consumption levels of print cartridges Multiple supplies are not installed Install correct print cartridges One of the following messages may display Non HP black installed Non HP cyan installed Non HP magenta installed Non HP yellow installed alternates with To accept Press VY A non HP lt color gt cartridge is installed NOTE Any printer repair required as a result of using a non HP or unautho
16. a paper jam m I O timeout information default is 120 seconds EA NOTE The color bars on the sides of the Configuration page represent 100 75 50 and 25 coverage www partshere com Partshere Troubleshooting Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges It also lists the estimated pages remaining number of pages printed and other supplies information You can print a Supplies Status page from the printer or the HP Toolbox To print the Supplies Status page from the printer control panel 1 Press LEFT ARROW or z RIGHT ARROW to select the Reports menu 2 Press amp Setect 3 Press amp Lert arrow or B Richt arrow to select Supplies Status 4 Press 41 Sc ecr to print the Supplies Status page EA NOTE Supplies information is also available through the HP Toolbox CJ HP Color LaserJet 2600n 2 mE O Table 6 4 Supplies Status page 1 Print cartridge area 2 Ordering information 3 Return and recycling information Status log The status log for this printer is located on the Configuration page and lists the last five events For more information see Configuration page www partshere com Partshere Troubleshooting Table 6 5 Status log messages Error log code Description 10 0000 Black e label error
17. ages see Cleaning page and To clean the fuser using HP Toolbox Print quality troubleshooting pages For more information about print quality troubleshooting pages see HP Toolbox Control panel messages error codes The majority of the control panel messages are intended to guide the user through typical operation The control panel messages indicate the status of the current operation and include a page count on the second line of the display if appropriate When the device is printing data control panel messages indicate this status In addition alert messages warning messages and critical error messages indicate situations that might require some action Alert and warning messages Control panel message Device error Press v Description An internal error occurred in the device Recommended action Press Ea SeLecT to resume the job Door open Engine comm error The printer door is open The device experienced an internal communication error The door must be closed before printing can continue This is a warning message only Job output might be affected Invalid driver You are using the incorrect printer driver Reselect the printer driver appropriate for your device Invalid entry Invalid data or response Correct the entry Jam in A paper jam has occurred in Tray 2 Clear the jam and then press the 4 tray 2 SELEcT button on the
18. as for high resistivity paper Humid paper Transfer adjustment Decreased transfer bias for high resistivity paper Rough paper Transfer adjustment Increased transfer bias for high resistivity paper www partshere com Partshere Troubleshooting Table 6 7 Extended print modes continued HP Toolbox extended print mode Printer adjustment Change in printer setting Less transfer current Transfer adjustment Reduced transfer bias More transfer current Transfer adjustment Increased transfer bias Less toner Toner adjustment Tone curve is scaled back so that solid is not 100 halftone Print quality menu Under the Print Quality menu in HP Toolbox there will be an Optimize section containing a number of On Off adjustments which will apply to all media types Table 6 8 Optimize menu Adjustment type Default setting Extended print mode Description Background Toner Off EEC95 9 Will reduce the developer DC bias Extra Cleaning Off EEC93 11 Increases rotations of the ETB Trailing Edge Off EEC95 14 Over development full speed Trailing Edge Off EEC95 14 Over development half speed Mottle Prevention Off EEC96 12 Will increase the developer DC bias Less Duplex Transfer Current Off EEC68 10 Decreases transfer bias on the 2nd side of duplex jobs EEC91 gt 16h For media that has low resistivity after fusing EEC92 gt 1 More Duplex Transfer Current Off EEC68 10 Increases transfer bias on the 2nd
19. control panel Jam in A paper jam has occurred in Tray 3 Clear the jam and then press the 4 tray 3 SELEcT button on the control panel Jam in A paper jam has occurred in the print path Open the door and clear the jam Then print paper path press the ES SeLecT button on the control panel Jam in Cartridge area A paper jam has occurred in the print path Open the door and clear the jam Then press the ES SeLecT button on the control panel Jam in A paper jam has occurred in the output area Clear the jam and then press the ia Output bin SELEcT button on the control panel Load paper The HP Color LaserJet 2600n printer is out Please load specified paper type into the of paper tray indicated Load Tray X The printer is processing job but the tray Please load specified paper type and size TYPE SIZE www partshere com indicated is empty into the tray indicated Partshere Troubleshooting Control panel message Description Recommended action Manual feed The printer is waiting for paper in the tray Load the paper as indicated indicated Press V Memory is low The device memory has been almost Allow the device to finish the job or press completely filled ig Select to cancel the job Press V Break the job into smaller jobs that contain fewer pages Misprint The printed pages have been incorrectly placed on the paper To continue press the amp
20. e completely settles in the output bin before removing it Print media is in poor condition Replace the paper Print media is not picked up by the internal rollers from Tray 2 or Tray 3 Print media has rough or jagged edges Remove the top sheet of paper If the paper is heavier than 163 g m 43 Ib it may not be picked from the tray Replace the paper Print media is perforated or embossed This paper does not separate easily Feed single sheets from Tray 1 The printer supply items have reached the end of life Print media was not stored correctly Check the printer control panel for messages prompting a replacement of supplies or print a supplies status page to verify the remaining life of the supplies Replace the print media Print media should be stored in the original packaging in a controlled environment www partshere com Partshere Troubleshooting Where to look for jams Jams can occur in these locations m Inside the printer m Ininput areas Inthe output area a Paper path The following illustration identifies the stages when jams can occur Figure 6 2 Jam locations and stages 1 Pickup stage 2 Feeder stage 3 Transfer feed stage 4 Fusing delivery stage www partshere com Partshere Troubleshooting Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious first look inside the printer Loose
21. e for information about configuring the input trays 2 Make sure that the driver for the software program is correctly installed configured and capable of requesting the desired media size and type or feature Performance problems Try the tips in this section if pages exit the device but have nothing printed on them or when the device does not print any pages Table 6 9 Performance issues Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the Verify that the sealing tape has been print cartridges completely removed from the print cartridges The document might contain blank Check the document that you are pages printing to see if content appears on all of the pages www partshere com Partshere Troubleshooting Table 6 9 Performance issues continued Problem Cause The device might be malfunctioning Solution To check the device print a Configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages will print slower Proper fusing may require a slower print speed to ensure the best print quality Pages did not print The device might not be pulling media correctly See Paper handling issues The media is jamming in the device The USB cable might be defective or incorrectly connected Clear the jam m Disconnect the USB cable at both ends and rec
22. e power by using the power www partshere com experienced an internal hardware error switch wait at least 30 seconds and then turn on the power and wait for the device to initialize Partshere Troubleshooting Control panel message 57 Fan Error Turn off then on Description The device has experienced a problem with its internal fan Recommended action If a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on Check the engine DCC firmware version Update if needed Replace the DCC if a firmware upgrade does not resolve the issue Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device to initialize The fan is not replaceable Replace the engine Supplies messages Control panel message 10 000x Supply error Description E label cannot be read or print cartridge is not properly installed 10 0000 Black print cartridge 10 0001 Cyan print cartridge 10 0002 Magenta print cartridge 10 0003 Yellow print cartridge Recommended action 1 Reinstall print cartridge 2 Turn on the printer 3 If the problem is not solved replace the cartridge 10 100x Supply error alternates with Reinstall The supplies gauge will display the consumption levels of print cartridges A print cartridge is missing 10 1000 Black print cartridge 1
23. e wrapping jam when the fusing delivery paper sensor SR4 detects the paper absence before the time equivalent to paper passage of its length minus 40 mm 1 6 inches after the SR4 detected the leading Delivery stationary jam The CPU executes the delivery stationary jam detection after it assesses no wrapping jam The CPU determines the delivery stationary jam when the fuser delivery paper sensor SR4 detects the paper presence after the time equivalent to paper passage of its length plus 50 mm 1 9 inches from when it detected the trailing edge Start up residual paper jam The CPU determines the start up residual paper jam when either the pre fuser paper sensor SR5 or the fuser delivery paper width sensor SR4 detects the paper when the initial rotation is started www partshere com Partshere Troubleshooting Door open jam The CPU determines the door open jam when either the pre fuser paper sensor SRS or the fuser delivery paper width sensor SR4 detects paper when a door open is detected www partshere com Partshere Troubleshooting Print problems Getting information The following sections contain information about control panel messages error reports and available service menus Control panel messages The majority of the control panel messages are intended to guide the user through typical operation The control panel messages indicate the status of the current operation and include a page count on the seco
24. edia type for each tray and about the type settings for all the media that the printer supports Page counts This section lists the total number of pages printed the number of color pages printed and information about paper jams DC controller version This section lists the DC controller version USB settings This section contains information for the USB setting options m U 0 Hi speed a U 4 Full speed m U 5 Full speed auto switched from hi speed Extended print modes enabled The following list contains the options for enabling extended print modes DM O Default setting DM 1 Extended print mode enabled Status log This section contains information about printer errors including an error log code and the page count at which the error occurred For a list of status log messages see Table 6 5 Status log messages Paper types This section contains information about paper types that can be configured by the user The default settings are Plain 10 Network settings This section contains the following network information about the printer m Host name Hardware address m Link settings m P address information m P subnet mask m IP default gateway m WINS configuration information m DHCP server and lease time information m Preferred WINS server information mDNS name 11 Product settings This section lists the following information that is gathered during software installation
25. er is calibrating No action is required Cleaning The printer is in cleaning mode No action is required Status log only messages The following messages are not displayed on the control panel They are printed on the Status log Table 6 12 Status log only messages Error log code Description 54 06 Color density sensor error 54 10 Color plane registration sensor s error 54 11 Yellow density out of range 54 12 Magenta density out of range 54 13 Cyan density out of range 54 14 Black density out of range Service menu Use the control panel Service menu to troubleshoot device problems www partshere com Partshere Troubleshooting Restoring the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults To restore the factory set defaults 1 Use the amp Lert arrow or the B Richt arrow button to select Service and then press Ea SELECT 2 Use the amp Lert arrow or the B Richt arrow button to select Restore defaults and then press amp S SELECT The device automatically restarts General print quality issues The following examples depict letter size paper that has passed through the device short edge first These examples illustrate problems that would affect all of the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each o
26. f these examples Table 6 13 General print quality issues Problem Cause Solution Print is light or faded The media might not meet Use media that meets HP specifications HP specifications One or more print cartridges might be Replace any low print cartridges Aa Cc low If you are using non HP print A Cc cartridges no messages appear on the If none of the print cartridges is low or a Cc device control panel or in the empty remove the print cartridges one Aa Cc HP Toolbox at a time and inspect the toner roller in each to see if the roller is damaged If Aa Cc so replace the print cartridge Aa Cc Print the Supplies Status page to check the remaining life Toner specks appear The media might not meet HP Use media that meets HP specifications specifications T me The paper path might need cleaning Clean the paper path See the Aa BoGc HP Toolbox online Help AaQBoGc AaBbCc AaBbCc AQBbCc Dropouts appear A single sheet of print media might be Try reprinting the job defective The moisture content of the paper is Try different paper such as high uneven or the paper has moist spots quality paper that is intended for color on its surface laser printers www partshere com Partshere Troubleshooting Table 6 13 General print quality issues continued Problem AABDCc AQBOCC ACBECC AcBbCc AQBboCc Vertical streaks or bands appear on the page Bb Bb Bo Bb Bb
27. ges printed the number of color pages printed and information about paper jams www partshere com Partshere Troubleshooting 5 DC controller version This section lists the DC controller version 6 USB settings This section contains information for the USB setting options m U 0 Hi speed m U 4 Full speed m U 5 Full speed auto switched from hi speed 7 Extended print modes enabled The following list contains the options for enabling extended print modes DMO Default setting DM 1 Extended print mode enabled 8 Status log This section contains information about printer errors including an error code and the page count at which the error occurred For a list of status log messages see Table 6 5 Status log messages 9 Paper types This section contains information about paper types that can be configured by the user The default setting is Plain 10 Network settings This section contains the following network information about the printer Host name Hardware address Link settings m IP address information m IP subnet mask m IP default gateway WINS configuration information m DHCP server and lease time information m Preferred WINS server information mDNS name 11 Product settings This section lists the following information that is gathered during software installation m Language Company name Jam recovery settings if set to ON the last page will reprint if there is
28. ics are skewed on the printed page AaQBbCc AQBbCc AaBbCc AQBbCc AaQBbCc The media might be loaded incorrectly Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The printed page contains wrinkles or creases AaBoCc AaBbCc The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray Toner appears around the printed characters www partshere com The media might not meet HP specifications The media might be loaded incorrectly If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser printers Turn over the stack of paper in the tray Use a different paper such as high quality paper that is intended for color laser printers Partshere Troubleshooting Table 6 13 General print quality issues continued Problem An image that appears at the top of the page in solid black repeats far
29. ight click the device icon 3 Click Properties or click Printing Preferences 4 Change the settings and click OK Identifying and correcting printed image defects Use the checklist and print quality issues charts in this section to solve print quality problems Print quality checklist General print quality problems can be solved by using the following checklist 1 Make sure that the paper or print media that you are using meets specifications Generally smoother paper provides better results 2 If you are using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type 3 Print a Configuration page and Supplies Status page at the device e Check the Supplies Status page to see if any supplies are low or empty No information is provided for non HP print cartridges e lf the pages do not print correctly the problem is with the hardware 4 Printa Demo page from the HP Toolbox If the page prints the problem is with the printer driver 5 Try printing from a different program If the page prints correctly the problem is with the program from which you were printing www partshere com Partshere Troubleshooting 6 Restart the computer and the device and try printing again If the problem is not resolved choose one of these options e lf the problem is affecting all printed pages see General print quality issues e Ifthe problem is affecting only pages printed in col
30. inter pages and reports This section describes the pages and reports that help you diagnose and solve problems with the device Demo page To print the Demo page press the J LEFT ARROW and RIGHT ARROW buttons on the printer control panel simultaneously You can also print this page from the HP Toolbox www partshere com Partshere Troubleshooting Configuration page The Configuration page lists the current settings and properties of the printer You can print a Configuration page from the printer or HP Toolbox To print the Configuration page from the printer complete the following steps 1 Press the E Lert arrow or the amp Richt arrow buttons to select the Reports menu IN 2 Press the 4 button Setecr 3 Press the El LEFT ARROW or the J RicHT ARRow buttons to select Config report K 4 Press the H button Sevecr to print the Configuration page HP Color LaserJet 2600n ca English D off 320 Table 6 10 Configuration page 1 Product information This section contains the following basic information about the printer Product name Formatter number Serial number Service ID Firmware version Maximum print resolution www partshere com Partshere Troubleshooting Memory This section lists memory related information such as the total memory that is installed Paper settings This section lists information about the m
31. ion to send a print job to the device www partshere com error occurred during software installation software Verify that you are using the correct installation procedure and the correct port setting The cable is not connected correctly Reconnect the cable An incorrect driver is selected Select the proper driver Other devices are connected to the USB port Disconnect the other devices and try again to print There is a port driver problem in Microsoft Windows Uninstall and then reinstall the device software Verify that you are using the correct installation procedure and the correct port setting If the error persists see the support flyer that came in the device box Uo SS SS SSS SSS SSS SSS SS SSS SSS SSS Partshere Troubleshooting Clearing jams This section contains information about clearing jams Paper path Figure 6 1 Paper path For paper path sensor locations see Figure 4 12 Paper pickup and feed system www partshere com Partshere Troubleshooting Common causes of paper jams Occasionally paper or other print media can become jammed during a print job Some causes include the following events Cause The input trays are loaded improperly or overfilled Solution Remove any excess paper from the input tray Make sure that the paper does not exceed the maximum stack height mark in the input tray T
32. n see Service menu NVRAM initializer CAUTION NVRAM initialization will erase all network settings Before performing NVRAM initialization print a Configuration page which contains network setting information NVRAM init will perform the following functions Resets all customer accessible menu settings via control panel and software back to the factory default settings m Resets the language to the value set at the factory m Resets the default media size to cold reset media size m Resets the symbol set to PC 8 Use the following procedure to execute an NVRAM init 1 Turn off the printer 2 Press and hold the 2 SELECT and CaNceEL Jos buttons simultaneously 3 Turn on the printer 4 When you see the message Permanent storage init displays release the Ea SELECT and CanceL Jos buttons When the NVRAM init is complete the printer will return to the Ready state Super NVRAM initializer CAUTION Super NVRAM initialization will erase all network settings Before performing Super NVRAM initialization print a Configuration page which contains network setting information When a super NVRAM init is performed the printer enters the Generic Product Mode which changes the language and country region settings to undefined EY NOTE Super NVRAM init will erase all data stored in the protected NVRAM settings Use the following procedure to execute a super NVRAM init 1 Turn off the printer
33. nd line of the display if appropriate When the device is printing data control panel messages indicate this status In addition alert messages warning messages and critical error messages indicate situations that might require some action Alert and warning messages Control panel message Device error Press V Description An internal error occurred in the device Recommended action Press Ea SeLecT to resume the job Door open The printer door is open The door must be closed before printing can continue Engine comm error The device experienced an internal communication error This is a warning message only Job output might be affected Invalid driver You are using the incorrect printer driver Reselect the printer driver appropriate for your device Invalid entry Invalid data or response Correct the entry Jam in A paper jam has occurred in Tray 2 Clear the jam and then press the A SeLecT button on the control panel tray 2 Jam in A paper jam has occurred in Tray 3 Clear the jam and then press the 4 SeLecT button on the control panel tray 3 Jam in A paper jam has occurred in the print path Open the door and clear the jam Then print paper path Jam in Cartridge area A paper jam has occurred in the print path press the Ea SeLecT button on the control panel Open the door and clear the jam Then press the A SeLecT button
34. ng non HP alternates with supplies is not covered under HP warranty Ready The supplies gauge will display the consumption levels of print cartridges One of the following messages may display A new supply has been installed that is not If you believe you purchased an HP supply made by HP One of these four messages please call the HP fraud hotline at Unauthorized yellow is displayed until an HP supply is installed 1 877 219 3183 Service or repairs l or 4 SELECT is pressed required as a result of using non HP Unauthorized magenta Jisp supplies is not covered under HP warranty Unauthorized cyan To continue printing press Ea SELECT Unauthorized black Status messages Status messages are used to inform the user of the current state of the system Status messages do not require user action or acknowledgement and are for information only Control panel message Description Recommended action Calibrating The printer is calibrating No action is required Cleaning The printer is in cleaning mode No action is required Status log only messages The following messages are not displayed on the control panel They are printed on the Status log Table 6 2 Status log only messages Error log code Description 54 06 Color density sensor error 54 10 Color plane registration sensor s error 54 11 Yellow density out of range 54 12 Magenta density out of range 54 13 Cyan density out of range 54
35. nitor might differ from the device output Select Screen Match in the Color tab of the printer driver If extremely light colors or extremely dark colors on screen are not printing your software program might interpret extremely light colors as white or extremely dark colors as black If possible avoid using extremely light or extremely dark colors The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The finish on the printed color page is inconsistent AQBbCc AaBbCc AaBbCc AQ BbCc AQBbCc The media might be too rough Use a smooth paper or print media such as a high quality paper that is made for color laser printers Generally smoother media produces better results www partshere com Partshere Troubleshooting HP Toolbox HP Toolbox HP Toolbox is a Web application that you can use for troubleshooting tasks To view HP Toolbox Open HP Toolbox in one of these ways m On the Windows desktop double click the HP Toolbox icon m On the Windows Start menu click Programs All Programs in Windows XP click HP click HP Color LaserJet 2600n and then click HP Color LaserJet 2600n toolbox Troubleshooting tab HP Toolbox includes a Troubleshooting tab that contains links to the following main pages a Clearing Jams View information about locating and clearing jams Print Problems View Help topic
36. odes for paper types Weight Default media types Normal mode 75 89 g m Plain color preprinted prepunched recycled Transparency Transparencies Labels Labels Light 75 89 g m Light Heavy 90 105 g m Heavy Cardstock 106 163 g m Cardstock bond Light Glossy 75 105 g m Light Glossy Glossy 106 120 g m Glossy Heavy Glossy 121 163 g m Heavy Glossy HP Tough paper HP Tough paper Envelope Envelopes Print Modes menu Under the Print Modes menu in HP Toolbox each Media Type will have a Fusing menu a Transfer menu and a Toner menu Select a setting for each menu item Media types are listed with the plain papers together glossy papers together and special media at the end To make changes in the Print Modes menu make the desired selections and click Apply Table 6 7 Extended print modes HP Toolbox extended print mode Printer adjustment Change in printer setting Paper curl Fusing adjustment Reduced fuser temperature for less negative paper curl Heavy coverage Fusing adjustment Increased fuser temperature for less positive paper curl with heavy toner coverage Toner offset Fusing adjustment Reduced fuser temperature for less toner offset Flap sealing Fusing adjustment Reduced fuser temperature to keep envelope flaps from sealing Less fusing Fusing adjustment Reduced fuser temperature More fusing Fusing adjustment Increased fuser temperature Dry paper Transfer adjustment Increased transfer bi
37. on the control panel Jam in A paper jam has occurred in the output area Clear the jam and then press the z Output bin SeLecT button on the control panel Load paper The HP Color LaserJet 2600n printer is out Please load specified paper type into the of paper tray indicated Load Tray X The printer is processing job but the tray Please load specified paper type and size TYPE SIZE www partshere com indicated is empty into the tray indicated Partshere Troubleshooting Control panel message Manual feed Press V Description The printer is waiting for paper in the tray indicated Recommended action Load the paper as indicated Memory is low The device memory has been almost completely filled Allow the device to finish the job or press 2d SeLecT to cancel the job Press V Break the job into smaller jobs that contain fewer pages Misprint The printed pages have been incorrectly To continue press the g SELECT button placed on the paper on the control panel Press V No paper pickup Press V The print engine has failed to pick up a piece of media In Tray 1 verify that the media was inserted far enough into the tray In Tray 2 or optional Tray 3 verify that the paper length guide is in the correct position for the media size that you are using Reload the media in the input tray and press Ea Setect to continue the job
38. onnect it a Try printing a job that has printed in the past Try using a different USB cable Other devices are running on your computer The device might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two USB ports on the computer www partshere com Partshere Troubleshooting Functional tests SERVICE ONLY Engine test print The engine test print is used to confirm whether the printer operates correctly or not It is performed by the engine controller If a malfunction occurs in the printer perform an engine test print while the printer is in STBY mode and then press the test print switch on the rear side of the printer once A one page test pattern of horizontal lines will print as shown below Figure 6 4 Engine test print switch 1 Engine test print switch www partshere com Partshere Troubleshooting Service mode functions SERVICE ONLY Cold reset Cold reset which power cycles the engine with a special button press is not supported for this printer Instead use the feature Restore defaults located in the Service menu to reset default settings For more informatio
39. or see Solving issues with color documents Paper handling issues The following sections contains information about paper handling issues Wrong size type media Use the following procedure to troubleshoot and resolve wrong size or type media problems 1 Make sure that the software program is selecting the correct media size or type 2 Make sure that the printer driver for the software program is correctly installed configured and capable of requesting the desired media size and type 3 Make sure that the paper guides are touching the edges of the stack of media 4 If the size of media requested is not loaded in the tray selected the printer draws media from the next default tray that contains the correct size Load the correct media in the tray and make sure that the tray is adjusted correctly Load the tray with enough media to complete the print job See the HP Color LaserJet 2600n User Guide for information about configuring the input trays Cannot select a tray or feature to use When you cannot select a tray or feature to use use the following procedure to troubleshoot and resolve problems 1 When the size of media requested is not loaded in the tray selected the printer draws media from the next default tray that contains the correct size Load the correct media in the tray and make sure that the tray is adjusted correctly Load the tray with enough media to complete the print job See the HP Color LaserJet 2600n User Guid
40. otation failure 59 0001 Paper path ETB ramp up failure 101 0000 Color plane registration error 102 0000 DMAX calibration error 103 0000 DHALF calibration error Service menu settings The service menu is used to calibrate restore factory default settings and clean the print paper path The following service menu items are available Restore defaults used to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software EY NOTE This service menu item does not reset factory settable settings including formatter number page counts factory paper settings language and so on PowerSave used to configure the amount of idle time before the engine enters sleep mode a Cleaning mode used to remove dust and toner from the print paper path Secondary service menu The secondary service menu is intended for use by manufacturing engineers service engineers developers and support personnel This menu provides options to perform various tests and print out special reports www partshere com Partshere Troubleshooting The following secondary service menu items are available m Service Reports used to print out a continuous configuration report translation report and error report a USB Speed enables or disables the ability for the printer to operate in high speed The following USB Speed setting options are available m Auto m Hi speed Full speed
41. owing messages may display Replace black cartridge Replace cyan cartridge Replace magenta cartridge Replace yellow cartridge The out threshold has been reached The supply must be replaced before printing can continue Replace Supplies The supplies gauge will display the consumption levels of print cartridges The out threshold has been reached The supply must be replaced before printing can continue Replace supplies Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges Supply override in use The user has decided to continue printing beyond the out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Replace supply Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges www partshere com Supply override in use The user has decided to continue printing beyond the out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Partshere Troubleshooting Control panel message Description Recommended action Unauthorized A new supply has been installed that is not If you believe you purchased an HP supply made by HP and was overridden please call the HP fraud hotline at supply in use 1 877 219 3183 Service or repairs required as a result of usi
42. ray 2 or optional Tray 3 is opened during a print job Make sure that Tray 2 or optional Tray 3 is closed Too many sheets accumulated in the output area or sheets blocked the output area Remove any accumulated sheets and clear the output area For information about clearing jams from the output area see Output jams The print media that is being used does not meet HP specifications The environment in which the print media was stored is too humid or too dry Use only paper that meets HP specifications For more information see the HP LaserJet Printer Family Print Media Guide or go to http www hp com support ljpaperquide Make sure that the printer environment is within humidity specifications For more information see Printing and storage environment A supply item is installed incorrectly causing repeated jams Print media is skewed Print media is binding or sticking together Verify that all print cartridges and the ETB are correctly installed Input tray guides are not adjusted correctly Adjust input tray guides so they hold the print media firmly in place without bending it EZ NOTE Do not fan paper Fanning can create static electricity which can cause the paper to stick together Remove paper flex it rotate it 180 degrees or flip it over Reload paper into the input tray Print media is removed before it settles into the output bin Reset the printer Wait until the pag
43. re 6 3 Tray 2 input jam label Output jams Jams in the top bin CAUTION Jams in these areas might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin www partshere com Partshere Troubleshooting 2 Open and close the front door Pickup delay jam The printer performs the retry control which executes the pickup operation three times to retrieve the pickup delay jam caused by the pickup error When the registration paper sensor SR1 does not detect the leading edge of the paper within approximately 2 5 seconds 4 5 seconds for optional cassette after the pickup solenoid SL1 is turned ON the CPU tries to pick up the paper three times Pickup stationary jam The CPU determines the pickup stationary jam when the registration paper sensor SR1 does not detect the trailing edge of the paper within approximately 8 6 seconds after it detects the leading edge Delivery delay jam The CPU determines the delivery delay jam when the fuser delivery paper sensor SR4 does not detect the leading edge of the paper within approximately 6 6 seconds after the registration paper sensor SR1 detects the leading edge Wrapping jam The CPU executes the wrapping jam detection after it assesses no delivery delay jam The CPU determines th
44. rized supply is not covered under warranty EA To use this cartridge override by pressing the g SeLecT button on the control panel Non HP supply in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges A non HP cloned or refilled supply has been installed that is not made by HP and was overridden If you believe you purchased an HP supply please call the HP fraud hotline at 1 877 219 3183 Service or repairs required as a result of using non HP supplies is not covered under HP warranty One of the following messages may display Order black cartridge Order cyan cartridge Order magenta cartridge or Order yellow cartridge www partshere com The lt color gt print cartridge low threshold has been reached For more information go to the HP Color LaserJet 2600n toolbox and click Supplies Status To order supplies online click Order Supplies Partshere Troubleshooting Control panel message alternates with Ready The supplies gauge will display the consumption levels of print cartridges Description Recommended action ORDER SUPPLIES alternates with Ready The supplies gauge will display the consumption levels of print cartridges Multiple supplies are low For more information go to the HP Color LaserJet 2600n toolbox and click Supplies Status To order supplies online click Order Supplies One of the foll
45. ror initialize 51 22 Error 51 21 Error cyan scanner error If a surge protector is being used remove 51 23 Error it Plug the device directly into the wall 51 22 Error magenta scanner error socket Use the power switch to turn the device on 51 23 Error yellow scanner error Laser scanners are not replaceable Replace the engine 55 1 Error DC controller error The device has Turn off the power by using the power experienced an internal hardware error switch wait at least 30 seconds and then turn on the power and wait for the device to initialize www partshere com Partshere Troubleshooting Control panel message 57 Fan Error Turn off then on Supplies messages Control panel message 10 000x Supply error Description The device has experienced a problem with its internal fan Description E label cannot be read or print cartridge is not properly installed 10 0000 Black print cartridge 10 0001 Cyan print cartridge 10 0002 Magenta print cartridge 10 0003 Yellow print cartridge Recommended action If a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on Check the engine DCC firmware version Update if needed Replace the DCC ifa firmware upgrade does not resolve the issue Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device to initiali
46. s that can help you solve print problems Troubleshooting Tools Employ such troubleshooting tools as a cleaning page or a color troubleshooting page to maintain the device Animated Demonstrations View animated Help demonstrations for the device g NOTE Other tabs on HP Toolbox might be helpful in troubleshooting device problems Print quality troubleshooting pages The following features are available from the HP Toolbox Printer calibration Calibrations are performed at regular intervals For best print quality a calibration can be performed from the control panel For information about calibrating the printer at the control panel see Printer calibration Calibrating the printer using HP Toolbox Use the following steps to calibrate the printer using HP Toolbox 1 Open the HP Toolbox 2 On the Troubleshooting tab click Calibrate now Cleaning page The device features a special cleaning mode to clean the paper path www partshere com Partshere Troubleshooting Eg NOTE If you have access to HP Toolbox HP recommends cleaning the paper path by using HP Toolbox 1 Make sure that the printer is turned on and in the Ready state 2 Open the HP Toolbox 3 On the Troubleshooting tab click Troubleshooting Tools and then click Print A page with a pattern prints from the printer 4 Atthe printer remove any print media in Tray 2 or optional Tray 3 5 Remove the page that printed and load it face down in
47. side of duplex jobs EEC91 gt 16h For media that has high resistivity after fusing EEC92 gt 1 gt means write xxh to bits 11 15 gt means y to bits 9 15 Understanding print quality settings Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed You can also use the print quality settings to optimize the print quality for a specific media type You can change the settings in the device properties to accommodate the types of jobs that you are printing The following settings are available depending on the printer driver that you are using Draft 600 dpi Normal Image REt 2400 www partshere com Partshere Troubleshooting g NOTE Changing the resolution can change the formatting of your text To temporarily change print quality settings To change the print quality settings only for the current software program open the properties through the Print Setup menu in the program that you are using to print To change print quality settings for all future jobs For Windows 98 Windows 2000 and Windows Me 1 Inthe Windows system tray click Start select Settings and then click Printers 2 Right click the device icon 3 Click Properties in Windows 2000 you can also click Printing Preferences 4 Change the settings and click OK For Windows XP Classic view 1 Inthe Windows system tray click Start and then click Printers and Faxes 2 R
48. supplies are not installed Install correct print cartridges One of the following messages may display Non HP black installed Non HP cyan installed Non HP magenta installed Non HP yellow installed alternates with To accept Press V A non HP lt color gt cartridge is installed NOTE Any printer repair required as a result of using a non HP or unauthorized supply is not covered under warranty EA To use this cartridge override by pressing the SS SeLecT button on the control panel Non HP supply in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges A non HP cloned or refilled supply has been installed that is not made by HP and was overridden If you believe you purchased an HP supply please call the HP fraud hotline at 1 877 219 3183 or go to the HP anti counterfeit website at http www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies is not covered under HP warranty One of the following messages may display Order black cartridge Order cyan cartridge Order magenta cartridge or Order yellow cartridge www partshere com The lt color gt print cartridge low threshold has been reached For more information go to the HP Color LaserJet 2600n toolbox and click Supplies Status To order supplies online click Order Supplies Partshere Troubleshooting
49. ther down the page in a gray field AaABbCc Cause Software settings might affect image printing Solution In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the device If the defect occurs later in a print job turn the device off for 10 minutes and then turn on the device to restart the print job Solving issues with color documents This section describes issues that can occur when you print in color Table 6 14 Color document issues Problem Only black is printing when the document should be printing in color AaBbCc AQBboCc AQBoCc AaQBboCc AQBboCc Cause Color mode is not selected in your program or printer driver Solution Select color mode instead of grayscale mode The correct printer driver might not be selected in the program Select the correct printer driver The device might not be correctly configured Print a Configuration page One or more colors are not printing or are inaccurate AaBbC AaQBb c AaBbCc AciBbCc AABbCc
50. tinue printing beyond the out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Partshere Troubleshooting Control panel message Description Recommended action Unauthorized A new supply has been installed that is not If you believe you purchased an HP supply made by HP and was overridden please call the HP fraud hotline at supply in use 1 877 219 3183 Service or repairs required as a result of using non HP alternates with supplies is not covered under HP warranty Ready The supplies gauge will display the consumption levels of print cartridges One of the following messages may display A new supply has been installed that is not If you believe you purchased an HP supply made by HP One of these four messages please call the HP fraud hotline at Unauthorized yellow is displayed until an HP supply is installed 1 877 219 3183 Service or repairs or amp Setect is pressed required as a result of using non HP Unauthorized magenta Jisp supplies is not covered under HP warranty Unauthorized cyan EA i s x To continue printing press KS SeLecT Unauthorized black Status messages Status messages are used to inform the user of the current state of the system Status messages do not require user action or acknowledgement and are for information only Control panel message Description Recommended action Calibrating The print
51. to Tray 2 or optional Tray 3 6 Atthe computer press the Clean button Configuration page The Configuration page lists the current settings and properties of the printer You can print a Configuration page from the printer or HP Toolbox To print the Configuration page from the printer see Configuration page www partshere com Partshere Troubleshooting Diagnostic resources Reports menu The Reports menu contains the following diagnostic tools m Demo page a Menu structure report Configuration report Color supplies status For a more detailed description about the diagnostic tools available from the Reports menu see Reports menu in the Print problems section Network Web diagnostics tools For information on available network and Web diagnostic tools go to http www hp com support clji2600n www partshere com Partshere Troubleshooting Repetitive image defect ruler Use a repetitive image defect ruler to measure occurrences of repetitive image defects to help solve image quality problems Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and see the Table 6 15 Repetitive image defects table to identify the component that is causing the defect Table 6 15 Repetitive image defects Measurement 24 7 mm 0 97 inch Component Developer sleeve 26 7 mm 1 05 inches Charge roller 32 9 mm 1 3 inches RS roller
52. toner might remain in the printer after a jam This problem should resolve itself after a few sheets have been printed Each section below corresponds to an area where a paper jam could occur Use the following procedures to clear the jam In all cases grasp the jammed paper by both corners and pull slowly to remove the paper Jams inside the printer Use the following instructions to clear jams from inside the printer CAUTION Jams in this area might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the front door CAUTION Do not place anything on the transfer belt which is located on the inside of the front door Otherwise the printer may be damaged adversely affecting print quality www partshere com Partshere Troubleshooting 2 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper 3 Close the front door Input jams Tray 1 If the jammed paper is easily accessible from the outside of the printer grasp both edges of the paper and firmly pull to remove Otherwise follow the directions for Tray 2 www partshere com Partshere Troubleshooting Tray 2 Open the front door of the printer and remove paper as indicated on the jam instruction label located on the interior right side of the printer Input jams are indicated on the label with the number 3 Figu
53. want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use media that meets HP specifications Partshere Troubleshooting Table 6 13 General print quality issues continued Problem Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AQBbCc _ AaBbCc AaBbCc_ AaBboCc Cause Solution The paper path might need cleaning The device is not set to print on the type of media on which you want to print Clean the device In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper For more information see Repetitive image defect ruler Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning The fuser might be damaged or dirty A print cartridge may have a problem Clean the device Clean using instructions in HP Toolbox To determine which cartridge has a problem print the PQ diagnostics page from HP Toolbox Marks repeatedly appear at even intervals on the unprinted side of the page The printed page contains misformed characters
54. ze The fan is not replaceable Replace the engine Recommended action 1 Reinstall print cartridge 2 Power cycle device 3 If the problem is not solved replace the cartridge 10 100x Supply error alternates with Reinstall The supplies gauge will display the consumption levels of print cartridges A print cartridge is missing 10 1000 Black print cartridge 10 1001 Cyan print cartridge 10 1002 Magenta print cartridge 10 1003 Yellow print cartridge Install the correct print cartridge HP supplies installed The printer transitioned from having one or more non HP supplies to having all HP supplies installed No action required One of the following messages may display Incorrect black Incorrect cyan Incorrect magenta Incorrect yellow The lt color gt print cartridge not installed correctly Reinstall the lt color gt print cartridge One of the following messages may display Install black cartridge Install cyan cartridge www partshere com The out threshold has been reached The supply must be replaced before printing can continue Partshere Troubleshooting Control panel message Install magenta cartridge Install yellow cartridge The supplies gauge will display the consumption levels of print cartridges Description Recommended action Install supplies The supplies gauge will display the consumption levels of print cartridges Multiple

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