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Lexmark E32x (4500)

1. Waiting Toner Low 2 30 Service Manual 4500 32x Ready Toner Load Paper Press Data Low Paper Jam Error Button Condition Restoring Fact O Defaults Saving Settings Resetting Printerand Toner Low Flushing Buffer and Toner Low Hex Trace i Paper Jam and Toner Low Load Manual N P ei 9 alas and Toner Low Load Paper Envel ray and Toner Low Load Paper Tray 1 for ei Side 2 of Duplex and Toner Low Load Paper Tray 2 and ol Toner Low Top Cover Ku Diagnostic Information 2 31 4500 32x Ready Data Low Load Paper Paper Jam Error Press Button Condition Toner Cartridge Error Printer Error and Toner Low Flash Memory Full and Toner Low Diagnostic Test Mode and Toner Low Printer Error Secondary Codes Memory Full Complex Page Short Paper e we Toner Low Intervention Resolution i i Reduction Warning Font Error ex amp
2. Connector Pin No Signal Ji 1 Developer PWM HVPS 2 Ground 3 Charge 4 24 V 5 Transfer PWM 6 Transfer Enable 7 Not Used 8 Transfer Servo J2 1 Ground Input Exit Sensor 2 Input Sensor 3 LED Drive 4 Ground 5 Exit Sensor 6 LED Drive J3 1 Cartridge Data Cartridge Chip 2 Ground J4 1 24 V Fan Control 2 Fan Control 45 1 24 Main Motor 2 Ground 3 Motor Enable 4 Ground 5 Motor Signal 5 2 Service Manual 4500 32x Connector Pin No Signal J6 1 Ground Toner Sensor 2 Toner Signal 3 LED Drive J7 1 Thermistor Data Thermistor 2 Ground J8 1 Not Used 2 J9 1 24 V dc Cover Open Switch 2 Interlock Switch J10 1 24 V dc Paper Pick Solenoid 2 Solenoid Control Connector Locations 5 3 4500 32x Connector Pin No Signal J11 1 Printhead CLK RIP Printhead and Mirror Motor 2 RIP reset 3 Ready 4 Ground 5 Start 6 Engine notify 7 Ground 8 RIP Present 9 24 V dc 10 SCL 11 Sample and Hold 12 Ground 13 Printhead Enable 14 SDA 15 Ground 16 5 V dc 17 LSU power 18 Ground 19 Ground 20 LSYNC 21 HSYNC 22 Ground 23 Not Used 24 Sample and Hold 5 4 Service Manual 4500 32x Connector Pin No Signal J12 1 5 V PSU Ground Interlock Switch Interlock Switch Ground Ground Fuser Control
3. ND Hot Roll Power J13 1 Transmit Option Tray Receive Tray Detect 5 V dc Ground OI AJ D 24 V dc Connector Locations 5 5 4500 32x RIP Controller Connector Pin No Signal J2 LED Op Panel 1 Ground FPIRQ LED CLK LED Data 5 V dc OO BR D Ground J3 Video Video Ground J7 RIP to Engine Engine POR Ground Notify RIP Present SCL Ground DSA HSYNC NIOJ BB OJN Ground E VSYNC Ground E Laser J8 Power k 5 V dc 2 Ground 5 6 Service Manual 4500 32x HVPS High Voltage Power Supply Board Connector Pin No Signal CN1 HVPS 1 Developer PWM Ground Charge 24 V Transfer PWM Transfer Enable Not Used oo ND Transfer Servo Connector Locations 5 7 4500 32x Option Card Connector Pin No Signal CNA to Engine Card RX TX COMI 5 V dc COMI OI BR D 24 V CN5 to Motor STP A STP Na STP_B STP_nB CN6 to Solenoid SOI FB_SOL CN7 to PIC_JIG Flash Down Load PGM_RESET 5 V dc COMI PGM_DATA QI AJOJN PGM_CLK 5 8 Service Manual 4500
4. 2 32 Service Manual 4500 32x Load Paper Paper Jam Error Press Button Condition Resource Save Off Deficient Memory Insufficient Defrag Memory Host Interface Error Parallel ENA Connection Lost Standard Parallel Port Disabled Standard USB Port Disabled Service Error Codes For some service error codes a second service error code is used to further describe the error When a service error occurs pressing the operator panel button after viewing the primary service error code displays the secondary service error code The following table contains the secondary service error codes Primary Service Error Codes Yor AN r Codes Service Error See page 2 8 Software Error See page 2 11 Diagnostic Information 2 33 4500 32x Ready Toner Load Paper Press is Data Low Paper Jam Error Button Condition Fuser Failure aX See SA page 2 12 Mirror Motor Failure ei O O O See page 2 17 Optional 0 i 2 18 Checksum See page 2 19 Base i ei 9 9 See page 2 20 NVRAM Failure ei 9 2 21 ASIC 1 Register BE x gee page 2 22 ASIC SRAM Failure ei
5. 2 11 Operator Panel LED Summary Table 2 28 Error Code Table ss 25 2 28 Power On Self Test POST 2 36 Symptom Table8 s s is coito ile RP REPE 2 36 Service CHECKS gia nica kar y ace ii 2 39 Cooling Fan Service Check 2 40 Cover Interlock Switch Service Check 2 40 Engine Board Service Check 2 41 Dead Machine Service 2 43 Low Voltage Power Supply LVPS Service Check 2 44 Fuser Service 2 45 Gold Fuser Service Check 2 47 Hot Fuser Service Check 2 48 Main Motor Service Check 2 48 Operator Panel Service 2 49 Operator Panel Button Service Check 2 50 Paper Feed Service Checks 2 51 Parallel Port Service Check 2 54 Print Quality Service Checks 2 55 Solving Print Quality Problems 2 62 Resetting User Defaults 2 70 Using the Special Function 2 71 4500 32x Restoring Factory Defaults 2 72 Using Hex Trace Mode 2 73 Using Print Quality Test Pages 2 74 Advanced Troubleshooting Mode
6. 4 7 Paper Feed Clutch Solenoid Removal 4 7 D Roll Removal lite Sb es ed 4 8 Connector Locations 5 1 LVPS Low Voltage Power Supply Board 5 1 a oaa dau 5 2 AP Contollet 5 6 HVPS High Voltage Power Supply Board 5 7 ORION Gard 2 letra dieta ato 5 8 Preventive Maintenance 6 1 iv Service Manual 4500 32 Parts Catalog 2 2 204 404 bb Gad hie nde be bab ries 7 1 How to Use this Parts Catalog 7 1 Assembly 1 COvGrS uses a 7 2 Assembly 2 FIAME dows sane ame nn edad 7 4 Assembly 3 FUSOer siii 7 6 Assembly 4 Main Drive 7 8 Assembly 5 Paper 7 10 Assembly 6 Printhead 2 me e xn nm man ious 7 12 Assembly 7 Electronics uses llena 7 14 Assembly 8 Options iii 7 16 Assembly 9 Cables no illustration 7 18 Assembly 10 Miscellaneous no illustration 7 20 INDEX CEU 1 1 4500 32x vi Service Manual 4500 32x Laser Notices The following laser notice label may be affixed to this printer Laser Advisory Label 5mW 780nm 800nm DANGER INVISIBLE LASER RADIATION WHEN OPEN AVOID DIRECT EXPOSURE TO BEAM VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEOFFNET U
7. kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia kayttajalle Kirjoittimessa on sis inen luokan 1116 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserjarjestelma ja kirjoitin on suunniteltu siten ett kayttaja ei altistu luokan maarityksia voimakkaammalle sateilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle Al katso s teeseen VARNING Osynlig laserstr lning denna del ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare ar i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass Illb 3b som best r av en laserenhet av gallium arsenid p 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att nagon person uts tts f r laserstr lning ver Klass I niv vid normal
8. See the Paper Never Picks on page 2 52 Diagnostic Information 2 37 4500 32x Symptom Action Paper feeds continuously Paper skew See the Paper Picks During POST and or Continuously on page 2 51 See the Paper Feed Service Checks on page 2 51 Printer not communicating with host See the Parallel Port Service Check on page 2 54 Paper wrinkled or bent See the Paper Trees Wrinkles Stacks Poorly Or Curls on page 2 53 Top cover will not close Operator panel button does not respond See the Cover Interlock Switch Service Check on page 2 40 See the Operator Panel Button Service Check on page 2 50 Operator panel LEDs do not light or very dim See the Operator Panel Service Check on page 2 49 2 38 Service Manual 4500 32x Service Checks Service checks which involve measuring voltages of the LVPS engine boards must be performed with the printer positioned on its back side This provides the servicer access to the circuit boards underneath the printer while supplying necessary power to the rest of the printer Diagnostic Information 2 39 4500 32x Cooling Fan Service Check FRU Action Cooling Fan Make sure the cooling fan motor cable plug is properly seated on the engine board Turn the printer off and disconnect the cooling fan cable on the engine board Turn the printer on
9. 2 75 Diagnostic Aids 3 1 SERIO EROE 3 1 Performing Self Test a esmas 3 1 Intormatlon PHONHLD dase Sad na Gd doe hobs 3 1 Printer Operation Modes 3 2 Printer Modes Summary Table 3 3 Normal Printing Mode 3 6 Demo Printing Mode 3 7 Printing Menu Settings Page 3 8 Diagnostic Tests 3 9 Special Function Menu 3 11 Configuration Mode si di Ses 3 14 Repair Information 4 1 Handling ESD Sensitive Parts 4 1 Removal Procedures 42122223 24 22 21 x sad best Od edes 4 2 Cover Removals 4 2 Auto Sheet Feed ASF Assembly Removal 4 3 Printhead Assembly Removal 4 4 Controller Board Removal 4 4 Controller Board Cage Removal 4 4 High Voltage Power Supply HVPS Removal 4 5 Cooling Fan Removal 4 5 Low Voltage Power Supply LVPS Removal 4 5 Engine Board Removal 4 6 Charge Roll Assembly Removal 4 6 Fuser Assembly Removal 4 6 Transfer Roll
10. x E Operator panel LED is blinking slowly Yer XX Error Code Table Ready Toner Load Paper Press E Data Low Paper Jam Error Button Condition Ready Demo Ready gt Offline Remote Busy 2 28 Service Manual 4500 32x Read T Load iti ee Low Paper dem Eror Gute condito Waiting Restoring Factory Defaults Saving Settings Resetting Printer Flushing xx Xx Buffer 5 DR Hex Trace O Load Manual ei 9 clone Load Paper Envel uiuo Tray 2 Load Paper Tray 1f 11 Manual Duplex Top Cover o P Diagnostic Information 2 29 4500 32x Ready Data Load Paper Paper Jam Error Press Button Condition Toner Cartridge Error Printer Error Flash Memory Full Diagnostic Test Mode Operator Panel LEDs When Toner Is Low Ready and Toner Low I M Demo Ready and Toner Low Offline remote and Toner Low Busy and Toner Low
11. If voltages are not present or incorrect see the Low Voltage Power Supply LVPS Service Check on page 2 44 Note With all cables connected the printer should complete POST within approximately 12 15 seconds in the following sequence Diagnostic Information 2 41 4500 32x FRU Action Engine Board continued All operator panel LEDs turn on solid All operator panel LEDs turn off LEDs then sequence on and off one at a time starting with the Press Button LED After 2 complete LED sequences the Ready LED turns on solid The cooling fan comes on The fuser lamp comes on The drive motor runs The printhead motor runs The printer cycles down into standby mode ready If the operator panel LEDs come on solid and never turn off replace the controller board and or controller cable If some LEDs are on or flashing see the Status Information on page 2 3 to determine a course of action and or replace the engine board 2 42 Service Manual 4500 32x Dead Machine Service Check Note Check the AC line voltage The voltage should be within the following limits 100 V ac 127 Vac for the low voltage model printer e 200 V ac 240 V ac for the high voltage model printer FRU Action Low Voltage Power Supply Fuse LVPS Power Switch Check the fuse on the LVPS board for continuity If open replace w
12. Off On Auto Press Button LED When the LED is off the Parallel Strobe is set to normal When the LED is on the Parallel Strobe is set to 1 When the LED is blinking the Parallel Strobe is set to 2 Perform a brief button press to select the Parallel Strobe setting Perform a long button press All LEDs blink once indicating the setting is saved Exit the configuration mode by turning the printer power off Off On Auto Setting Value Parallel strobe adjust is set to normal Parallel strobe adjust is set to 1 Parallel strobe adjust is set to 2 Diagnostic Aids 3 29 4500 32x Data Streams Data Stream Specifications Data Streams E320 E322 E322n PostScript Level 2 MAC Standard Standard emulation compatibility PPDS Not Available Standard Standard To access the PPDS data stream the PPDS setting must be set to active When PPDS is active the default Printer Language is changed to PPDS and the default PCL and PostScript SmartSwitch settings are changed to off Perform the following steps to change the PPDS setting 1 Enter the configuration mode See Configuration Mode on page 3 14 for more information 2 Perform a double click button press three times This moves to the PPDS item on the configuration menu The PPDS Paper Jam LED comes on solid 3 The current PPDS setting is indicated by the Off On Auto Press Button LED When the LED is of
13. W See 2 23 Flash O m page 2 24 2 34 Service Manual 4500 32x Load Paper Press Paper Jam Error Button Condition Font i Checksum Ya 50 se See page 2 25 Engine Communica Je O tion Failure See page 2 26 Fuser Service Error Subcodes Fuser Failure Over W 2 12 Fuser Failure Under i 2 13 Fuser Failure Thermister ei W rid ee page 2 16 Diagnostic Information 2 35 4500 32x Power On Self Test POST When you turn the printer on it performs a Power On Self Test Check for correct POST functioning of the base printer by observing the following Symptom Tables POST Symptom Table Symptom Action The main motor cooling fan and fuser do not come on See the Cover Interlock Switch Service Check on page 2 40 POST completes except one or more LEDs do not come on See the Operator Panel Service Check on page 2 49 None of the LEDs come on See the Operator Panel Service Check on page 2 49 Main motor does not come on See the Motor Service Check on page 2 48 Fan does not come on Fuser lamp does not come on See the Cooling Fan Service Check on page
14. Connector Locations on page 5 1 for more information If the voltage is present replace the solenoid f the voltage is not present see the Engine Board Service Check on page 2 41 2 52 Service Manual 4500 32x Paper Occasionally Picks or Picks Multiple Sheets at Once FRU Action Pick Roller Assembly Check pick roller assembly for wear Replace as necessary Paper Separator Assembly Check the friction pad on the paper separator for signs of wear Replace as necessary Pick Roller Pad Assembly Check the friction pad on the pick roller pad assembly for signs of wear Replace as necessary Paper Trees Wrinkles Stacks Poorly Or Curls FRU Action Fuser Assembly This problem is most likely due to a worn transfer roller A worn transfer roller causes the printer to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl Diagnostic Information 2 53 4500 32x Parallel Port Service Check 1 e Perform a print test to make sure the printer prints correctly See Ready on page 2 3 for more information Be sure the printer cable is designed for bidirectional printing Be sure the user application is set up correctly Try enabling the parallel port pull up resistors See Parallel Mode 1 on page 3 27 Try printing a test page after enabling resistors If the printer still does not
15. NS 5K00205 NS 11K3850 4MB SDRAM DIMM 8MB SDRAM DIMM 16MB SDRAM DIMM 32MB SDRAM DIMM 64MB SDRAM DIMM 1MB Flash SIMM 4500 003 only 2MB Flash SIMM 4500 003 only 4MB Flash SIMM 4500 003 only ImagequickTM Card Bar Code Card IPDS amp SCS TN Card PRESCRIBE Card ajlaltalalalalalalalalalalalalalala Parts Catalog 7 17 4500 32x Assembly 9 Cables no illustration 7 18 Service Manual 4500 32x Assembly 9 Cables n ER Units Description NS 12G4517 1 Cable HVPS J1 NS 12G4518 1 Cable Input Exit Sensor J2 NS 12G4519 1 Cable Smart J3 NS 12G4520 1 Cable Motor J5 NS 12G4521 1 Cable Toner Sensor J6 NS 12G4522 1 Cable RIP J11 NS 12G4523 1 Cable Option J13 NS 12G4524 1 Cable Fuser Lamp NS 12G4525 1 Cable Ground Wire NS 12G4526 1 Cable Option NS 12G4527 1 Cable Cover Open Switch J9 NS 12G4528 1 Cable AC Receptacle NS 12G4545 1 Cable PSU J12 Parts Catalog 7 19 4500 32x Assembly 10 Miscellaneous no illustration 7 20 Service Manual 4500 32x Assembly 10 Miscellaneous n SIEGE Units Description NS 12G4529 1 Ring CS NS 12G4530 1 Clamp Mini NS 12G4531 1 Parts Pack Screws NS 12G4544 1 Kit Repack Parts Catalog 7 21 4500 32x 7 22 Service Manual 4500 32x Index A Acronyms 1 4 Adjustment Print Registration 3 19 C Connector L
16. Within approximately 3 seconds the engine board should apply 24V dc to the fan See Connector Locations on page 5 1 for more information If voltage is present replace the cooling fan f voltage is not present see the Engine Board Service Check on page 2 41 Cover Interlock Switch Service Check Note Make sure a toner cartridge is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover Interlock Switch Disconnect the cover interlock cable plug from the engine board Push the cover interlock switch to the closed position and check for continuity See Connector Locations on page 5 1 for more information If the switch does not close replace the switch Check for 24V If voltage is not present see Engine Board Ser vice Check on page 2 41 2 40 Service Manual 4500 32x Engine Board Service Check FRU Action Engine Board Ensure 24V dc from the LVPS board to the engine board 1 Turn off printer 2 Disconnect the fuser lamp cable plug from the LVPS board See Connector Locations on page 5 1 for more information 3 Disconnect the LVPS engine board jumper cable from the engine board See Connector Locations on page 5 1 for more information If voltage is correct ensure J12 PSU is properly seated in the J12 PSU connector on the engine board Check for 24V dc on the cable
17. emulation PPDS Not available Standard Standard PCL PCL 5E PCL 6 PCL 6 Paper is held in a 150 page tray where it is picked by a center fed D shape pick roller The paper follows an L shape path as it moves through the printer Images are created with toner on an OPC drum within the toner cartridge A transfer roller then draws the toner off the OPC drum onto the paper Once the toner is affixed to the paper by the fuser the paper exits either the top or front of the printer General Information 1 1 4500 32x Printer Dimensions and Clearance The following table contains the dimensions for each printer model This does not include packaging but does include the print cartridge that ships with the printer ta E320 E322 E322n Height 221 mm 8 7 inches Width 380 mm 15 0 inches Depth 368 mm 14 5 inches Operating Clearance Left and right sides 304 8 mm 12 inches Front 304 8 mm 12 inches Rear 508 mm 20 inches 1 2 Service Manual 4500 32x Options The following options are available for the Lexmark E32x Note Some options are not available in every country Contact your point of purchase for options available in your country Option E320 E322 E322n Tray 2 Available Available Available Memory 4MB 8MB 4MB 8MB 4MB 8MB 16MB 32MB 16MB 32MB 16MB 32MB 64MB 64MB 64MB Total Possible 66MB 72MB 80MB Flash Not Available 1 2 4AMB 1 2 4
18. 1 Covers 7 2 Electronics 7 14 Frame 7 4 Fuser 7 6 How to Use this Parts Catalog 7 1 Main Drive 7 8 Miscellaneous 7 21 Options 7 16 Paper Feed 7 10 POST Symptom Table 2 36 Power On Self Test POST 2 36 Print Menu Settings Page 3 8 Print Quality Test Pages 3 21 Using 2 74 Print Registration Adjustment 3 19 Printer Buffer 3 18 Printer Mode Demo 3 7 Diagnostic Tests 3 9 Hex Trace 3 21 Normal 3 6 Parallel NPA 3 24 Printer Mode Summary Table 3 3 Printer Operation Modes 3 2 Printer Settings Configuration Mode 3 14 Printer Symptom Table 2 37 l 2 Service Manual R Removals 4 2 Auto Sheet Feed Asm 4 3 Controller Board 4 4 Controller Board Cage 4 4 Cooling Fan 4 5 D Roll 4 8 Engine Board 4 6 Fuser Assembly 4 6 High Voltage Power Supply 4 5 HPVS 4 5 HVPS 4 5 Low Voltage Power Supply 4 5 LVPS Board 4 5 Paper Feed Clutch Solenoid 4 7 Printhead Assembly 4 4 Transfer Roll 4 7 Reset Operator Panel 3 18 RIP Board Connectors 5 6 S Safety Information 1 xvii Service Checks Cooling Fan 2 40 Cover Interlock Switch 2 40 Dead Machine 2 43 Engine Board 2 41 Fuser 2 45 hotfuser 2 48 LVPS Power Supply 2 44 Main Motor 2 48 Operator Panel 2 49 Operator Panel Button 2 50 4500 32x Paper Feed ced Part Numbers Paper Jam During POST 2 51 12G4450 7 3 Paper Never Picks 2 52 12G4451 7 3 Paper Picks But Stops 2 51 1264452 7 3 Paper Picks But Stops Half 12G4453 7 3 Way 2 52 12G4455 7 3 Paper Picks Duri
19. 32x Informaci de Seguretat e Aquest producte est dissenyat comprovat i aprovat per tal d acomplir les estrictes normes de seguretat globals amb la utililitzaci de components espec fics de Lexmark Les caracter stiques de seguretat d algunes peces pot ser que no sempre siguin bvies Lexmark no es responsabilitza de l us d altres peces de recanvi La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui e El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional d estar ne assabentat i prendre les mesures convenients XX Service Manual 4500 32x ro A o e ASO TA SMC NE MBA ler 82E 4 Sons Nele AS T SUL e ENIES BUS SS WHU SAS WALL AAS UE ABO HELICH AS MwA JENE o AIS Best ol AXE HES SAS ATE AE TP BE A E VIRA DLE A MAN e FIERO BIN BS RAR 52 HM EES 2 3 BUS RU BUS MTA TR dE DE ASM RE REA HRK HERTHFNER ERSHANT He Safety Information xxi 4500 32x Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General Information contains a general description of the printer general environmental safety instructions and
20. 32x Service Error Codes Software Service Error Code The operator panel button has been pushed and a secondary service error has occurred indicating a software error Toner Low Load Paper Paper Jam Error Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel will display the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Software service error code indication 3 Service error indication Place the printer into the special function menu and run a print test See Using the Special Function Menu on page 2 71 for more information If the printer does not run printer diagnostics replace the controller board Diagnostic Information 2 11 4500 32x Fuser Failure Over Temperature Error Code The operator panel is indicating a fuser failure over temperature subcode R Press Button Or Reset Press 3 Seconds See Hot Fuser Service Check on page 2 48 for more information 2 12 Service Manual 4500 32x Fuser Failure Under Temperature Error Code The operator panel is indicating a fuser failure under temperature subcode Paper Jam Error 8 Button Reset Press 3 Seconds See Cold Fuser Serv
21. 4500 32x D Roll Removal 1 2 10 11 12 13 Remove the front cover See Front Cover page 4 2 for more information Remove top cover See Top Cover on page 4 2 for more information Remove rear auto sheet feed cover See Auto Sheet Feed ASF Assembly Removal on page 4 3 for more information Remove right side cover See Right Side Cover on page 4 3 for more information Remove controller board cage See Controller Board Cage Removal on page 4 4 for more information Disconnect the printer motor cable Remove optional Tray 2 connector from bracket Remove the four main drive gear assembly screws Remove the main drive gear assembly with drive motor from printer Depress paper feed solenoid locking tab and slide paper feed solenoid off D roll assembly shaft Remove the HVPS board See High Voltage Power Supply HVPS Removal on page 4 5 for more information Rotate the D roll shaft retaining clips to loosen Remove the D roll assembly 4 8 Service Manual 4500 32x 5 Connector Locations LVPS Low Voltage Power Supply Board Connector Pin No Signal CN1 1 ACH 2 ACN CN2 1 Heater On 2 ACN CN3 1 Ground 2 5 V de 3 5 V de 4 Ground 5 24 V 6 24 V dc 7 Ground 8 Ground 9 Heater On 10 Heater On Sub Connector Locations 5 1 4500 32x Engine Board
22. Note Standard RAM is soldered on the engine board General Information 1 3 4500 32 ASF B M CRLF CSU DRAM EP EPROM ESD ENA FRU HVPS INIT IPDS LASER LCD LED LFCR LVPS MROM NVRAM OEM OPC PC PJL POR POST PPDS PSU RAM ROM SIMM SRAM THM UPR USB V ac V dc 1 4 Service Manual Auto Sheet Feed Bill of Material Carriage Return Line Feed Customer Setup Dynamic Random Access Memory Electrophotographic Process Erasable Programmable Read Only Memory Electrostatic Discharge Enterprise Networking Association Field Replaceable Unit High Voltage Power Supply Initialize Intelligent Printer Data Stream Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light Emitting Diode Line Feed Carriage Return Low Voltage Power Supply Masked Read Only Memory Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Photoconductor Photoconductor Printer Job Language Power On Reset Power On Self Test Personal Printer Data Stream Power Supply Unit Random Access Memory Read Only Memory Single Inline Memory Module Static Random Access Memory Thermistor Used Parts Return Universal Serial Bus Volts alternating current Volts direct current 4500 32x 2 Diagnostic Information CAUTION NEVER manually actuate or disable the top cover interlock switch and the printhead shutter actuator at the same time To perform some of the serv
23. Repair Information 4 5 4500 32x Engine Board Removal D p deco qw Remove the toner cartridge Tilt the printer carefully to the rear so it is resting on the ASF Remove the four bottom cover screws Disconnect the cables Remove the four engine board screws Remove the engine board Charge Roll Assembly Removal 1 2 8 9 Remove the front cover See Front Cover on page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the left side cover See Left Side Cover on page 4 3 for more information Remove two cooling fan screws Remove the toner cartridge Remove controller board cage See Controller Board Cage Removal on page 4 4 for more information Remove the two fuser top cover screws Remove fuser top cover Remove left and right charge roll assembly brackets Note When reinstalling charge roll assembly brackets ensure brass spring is on the left and silver spring is on the right 10 Remove charge roll assembly Fuser Assembly Removal on D Tilt the printer carefully to the rear so it is resting on the ASF Remove the four bottom cover screws Disconnect J7 THM from engine card Reattach bottom cover and set printer upright Remove charge roll assembly See Charge Roll Assembly Removal on page 4 6 for more information Remove the two fuser mounting screws Disconnect the fuser wires Release the
24. Turn on printer with cover closed OR Print engine cleaning cycle page from special function menu OR Operator panel reset from hex trace OR Print quality test page from special function menu OR Reset defaults from special function menu entry Diagnostic Aids 3 3 4500 32x Mode Method of Entry Method of Exit Demo Printing Diagnostics Menu NVRAM power on default flag set to Demo AND Turn on printer with cover closed OR Print engine cleaning cycle page from special function menu OR Operator panel reset from hex trace OR Print quality test page from special function menu OR Reset defaults from special function menu Turn on printer while pressing the button with the top cover open Once the printer posts the top cover open indication close the top cover Turn off printer and follow instructions for method of entry Turn off printer and follow instructions for method of entry 3 4 Service Manual 4500 32x Mode Method of Entry Method of Exit Special Function Menu Turn on printer with the top cover open Once the printer posts the top cover open indiction double press the button When the lights start flashing close the cover Execute the engine clean cycle hex trace print quality test pages reset defaults or toggle demo mode function Configuration Enter the special function
25. again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 NVRAM failure service error code indication 3 Service error indication Replace the engine board Diagnostic Information 2 21 4500 32x ASIC Register Failure Service Error Code The operator panel button has been pushed and an ASIC register failure service error has occurred RoadyiData W Toner Low Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 ASIC register failure service error code indication 3 Service error indication Replace the controller board 2 22 Service Manual 4500 32x ASIC SRAM Failure Service Error Code The operator panel button has been pushed and an ASIC SRAM failure service error has occurred Ready Data Toner Low 4 Load Paper Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual
26. anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven service tg rd xii Service Manual 4500 32x Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene IEC 60825 Klasse I laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse 3b laser som best r av gallium arsenlaserenhet som avgir str ling i bolgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse I niva under vanlig bruk vedlikehold som utfgres av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 Els productes l ser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una ope
27. causes the LEDs to repeat in the following order 1 Service error indication 2 Font checksum failure service error code indication 3 Service error indication Replace the ROM SIMM If this does not correct the problem replace the controller board Diagnostic Information 2 25 4500 32x Engine Communication Failure Service Error Code The operator panel button has been pushed and an engine communication failure service error has occurred BL 5 Toner Low Load Paper Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Engine communication failure service error code indication 3 Service error indication Replace the engine board 2 26 Service Manual 4500 32x Error Codes Conditions Not Detected or Reported The printer does not detect or report the following conditions errors Incorrect manual feed Output bin full Print cartridge missing reported as top cover open error Diagnostic Information 2 27 4500 32x Operator Panel LED Summary Table Operator Panel LED Description Operator panel LED is on Operator panel LED is off Operator panel LED is blinking
28. for more information Perform a double click button press six times This moves to the Parallel Mode 2 item on the configuration menu The Parallel Mode 2 Data LED is blinking The current Parallel Mode 2 setting is indicated by the Off On Auto Press Button LED When the LED is off the Parallel Mode 2 is set to sample on trailing edge When the LED is on the Parallel Mode 2 is set to sample on leading edge Perform a brief button press to select the Parallel Mode 2 setting Perform a long button press All LEDs blink once indicating the setting is saved Exit the configuration mode by turning the printer power off Off On Auto Setting Value Parallel mode 2 is set to off 9 Parallel mode 2 is set to on 3 28 Service Manual 4500 32x Parallel Strobe This setting lets the user adjust the factory setting for the amount of time strobe is sampled to determine that valid data is available on the parallel port Each increment of the strobe adjust value means the strobe is sampled 50ns longer Perform the following steps to change the Parallel Strobe Adjust 1 2 Enter the configuration mode See Configuration Mode on page 3 14 for more information Perform a double click button press seven times This moves to the Parallel Strobe item on the configuration menu The Parallel Strobe Load Paper LED is blinking The current Parallel Strobe setting is indicated by the
29. o laser superior um n vel de Classe durante a opera o normal a manuteng o feita pelo utilizador ou condi es de assist ncia prescritas x Service Manual 4500 32x Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse IIIb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder p belgeleengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig udsaettes for en laserstr ling over Klasse l niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Laser Notices xi 4500 32x Huomautus laserlaitteesta
30. pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 ASIC SRAM failure service error code indication 3 Service error indication Replace the controller board Diagnostic Information 2 23 4500 32x Flash Memory Failure Service Error Code The operator panel button has been pushed and a flash memory failure service error has occurred 21 Load Paper Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Flash memory failure service error code indication 3 Service error indication Replace the Flash memory If this does not correct the problem replace the controller board 2 24 Service Manual 4500 32x Font Checksum Failure Service Error Code The operator panel button has been pushed and a font checksum failure service error has occurred Ready Data 251 Toner Low 4 Load Paper Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button
31. the maintenance approach used to repair it Diagnostic Information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUS Diagnostic Aids contains tests and checks used to locate or repeat symptoms of printer problems Repair Information provides instructions for making printer adjustments and removing and installing FRUs Connector Locations uses illustrations to identify the connector locations and test points on the printer Parts Catalog contains illustrations and part numbers for individual FRUs xxii Service Manual 4500 32x 1 General Information The LexmarkTM E32x is a letter quality laser page monochrome desktop printer designed to fit into space critical environments and yet not sacrifice speed or ease of use The E32x attaches to an IBM Personal Computer or other computers compatible with the IBM Personal Computer with 386 processor or higher and Macintosh Computers via the USB connection Three printer models are available e The Lexmark E320 printer with 4MB of standard memory The Lexmark E322 printer with 8MB of standard memory e The Lexmark E322n printer with standard Ethernet and 16MB of standard memory Model Differences Printer Operation E320 E322 E322n MT Model 4500 001 4500 002 4500 003 Speed 16 ppm 16 ppm 16 ppm Base Memory 4MB 8MB 16MB PostScript MAC Standard Standard Level 2 compatibility
32. until all the LEDs come on Ready Data Toner Low Load Paper Paper Jam Error To Reset Press 3 Seconds Press Button 2 70 Service Manual 4500 32x Using the Special Function Menu Printer settings for solving print quality problems are in the special function menu restore factory defaults Hex Trace print quality test pages and advanced troubleshooting mode To enter the special function menu 1 Turn off the printer 2 Open the top cover 3 4 When the Error LED comes on indicating the top cover is open Turn the printer back on press and release the operator panel button twice quickly double button press When the Error LED and Press Button LED blink close the cover 8 ReadyData Toner Low Load Paper O Paper Jam 8 Button Orv Reset Press 3 Seconds The special function menu is activated Diagnostic Information 2 71 4500 32x Restoring Factory Defaults Sometimes resetting the printer to the original factory default settings solves formatting problems 1 Enter the special function menu See Using the Special Function Menu on page 2 71 for more information 2 Press and release the operator panel button twice quickly double button press until the Toner Low LED comes on and the two bottom LEDs blink Ready Data Toner Low Load Paper To Reset Press 3 Seconds 3 Press the operator panel with a lo
33. using the correct printer driver Select hex trace mode to determine what the problem is Restore factory defaults Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer Make sure the print cartridge is installed properly Make sure the printer top cover is closed While in PostScript Level 2 emulation the printer is flushing data Ready Data and Error LEDs are blinking Make sure you are using the correct PostScript driver The Lexmark E320 does not support PostScript emulation The printer doesn t have enough memory to print the job Install more memory 2 68 Service Manual 4500 32x Problem Action You want to use manual duplex Your printer driver may not support but cannot find it on your printer manual duplex Go to the Lexmark Web site www lexmark com to download the latest printer driver While using manual duplex the A paper jam interrupts the duplex printer gets a paper jam process As a result the information on the page that jammed is lost Cancel your print job and press the operator panel with a long button press approximately 3 seconds to reset the printer Resend your print job Diagnostic Information 2 69 4500 32x Resetting User Defaults When formatting problems occur or unexpected characters print try resetting the printer default settings to your user defaults Press and hold the operator panel button
34. with diamond design ImageQuick and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the property of their respective owners Copyright Lexmark International Inc 2001 All rights reserved UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FAR provisions Lexmark International Inc Lexington KY 40550 U S A P N 12G9065 4500 32x Table of Contents Laser Notices oh ERE ERU RAE SEE EP pla vii Safety Information xvii 4i rm PC PETIT xxii General Information 1 1 Model Differences 1 1 Printer Operations es guiadas ten as da nade ee bord 1 1 Printer Dimensions and 1 2 1 3 ae ee 1 4 Diagnostic Information 2 1 Operator add ie e eC cena ss 2 2 Status Information iu aus iene mana a 2 3 Attendance 2 4 Service INMOMNAION a xag XU XP da dass 2 7 Service Error
35. 17 12G4515 7 17 12G4516 7 17 12G4523 7 19 12G4528 7 19 12G4529 7 21 12G4530 7 21 12G4531 7 21 1204532 7 17 1204533 7 5 1204534 7 5 1204535 7 3 1204536 7 3 1204538 7 11 1204539 7 11 1204540 7 11 1204541 7 11 1204542 7 3 1204543 7 3 1204544 7 21 1204545 7 19 1339526 7 15 9940521 7 17 9940522 7 17 9940523 7 17 99 1752 7 17 99 1753 7 17 99 1754 7 17 99 1755 7 17 99 1756 7 17 1 4 Service Manual
36. 2 40 See the Cold Fuser Service Check on page 2 47 Fuser lamp never turns off See the Hot Fuser Service Check on page 2 48 The paper feed picks and tries to feed paper See the Paper Feed Service Checks on page 2 51 2 36 Service Manual 4500 32x Printer Symptom Table Symptom Action Dead Machine no power Fan noisy or not working See the Dead Machine Service Check on page 2 43 See the Cooling Fan Service Check on page 2 40 Fuser parts melted See the Hot Fuser Service Check on page 2 48 Fuser lamp doesn t light See the Cold Fuser Service Check on page 2 47 Toner not fused to the paper See the Cold Fuser Service Check on page 2 47 Heavy background Blank page See the Blank Page on page 2 55 Black page See the Black Page on page 2 56 See the Heavy Background on page 2 57 Light print See the Light Print on page 2 59 White or black lines or bands See the White or Black Lines or Bands on page 2 60 Toner on back of page See the Toner on Back of Page on page 2 60 Incorrect characters print See the Incorrect Characters Print on page 2 61 Paper jams Main Motor noisy or does not move See the Paper Feed Service Checks on page 2 51 See the Main Motor Service Check on page 2 48 Paper never picks
37. 32x 6 Preventive Maintenance The Optra E32x does not require preventive maintenance Preventive Maintenance 6 1 4500 32x 6 2 Service Manual 4500 32x 7 Parts Catalog How to Use this Parts Catalog SIMILAR ASSEMBLIES If two assemblies contain a majority of identical parts they are shown on the same list Common parts are shown by one index number Parts peculiar to one or the other of the assemblies are listed separately and identified by description AR As Required in the Units column indicates that the quantity is not the same for all machines NS Not Shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Parts Catalog 7 1 4500 32x Assembly 1 Covers 7 2 Service Manual 4500 32x Assembly 1 Covers ace Ne Units Description 1 1 12G4456 1 Assembly Tray Extension 2 12G4455 1 Assembly Cover Rear 3 12G4458 1 Cover Bottom 4 12G4453 1 Cover Right Side 5 12G4457 1 Assembly Operator Panel 6 12G4466 1 Hinge Right Rear 7 12G4468 1 Hinge Right Front 8 12G4535 1 Spring Front Cover Right 9 12G4543 1 Cover Front Model E320 9 12G4542 1 Cover Front Model E322 10 12G4450 1 Cover Access 11 12G4536 1 Spring Front Cover Left 12 12G4469 1 Hinge Left Front 13 12G4467 1 Hing
38. Activated Auto LFCR CRLF Auto line feed after a carrier return auto carrier return after a line feed and PPDS activated settings may be modified using PUL However modifications of these settings are typically required by non PC users so the Lexmark E32x utilities may not be used to modify these settings 3 14 Service Manual 4500 32x Operator panel definitions while in configuration mode Action Definition Double click button Moves through the configuration mode menu press items Brief button press Moves through the displayed menu item value list Long button press Selects and saves the value displayed for the menu item To indicate to the user a setting has been saved the printer displays the saving setting indication Entering Configuration Mode Enter configuration mode by selecting the Enter Config Mode option on the special function menu The printer is in configuration mode when the Ready Data LED comes on and the Toner Low Load Paper Paper Jam Error LEDs are off Press Button indicates the Par Enabled setting To exit configuration mode turn off the printer Once the printer enters configuration mode replace the words on the panel overlay with one of the following overlays Diagnostic Aids 3 15 4500 32x Solid LEDs Par Enabled Par NPA Mode Par Protocol PPDS Active CRLF LFCR Off On Auto To Reset Press 3 Seconds Blinking LEDs ra Mode 1 Par Mode 2 Par St
39. CR item on the configuration menu The CRLF LFCR Error LED comes on solid The current CRLF LFCR setting is indicated by the Off On Auto Press Button LED e When the LED is off Auto CR after LF is off and Auto LF after CR is off e When the LED is on Auto CR after LF is on and Auto LF after CR is off e When the LED is blinking Auto CR after LF is off and Auto LF after CR is on Perform a brief button press to select the CRLF LFCR setting Perform a long button press All LEDs blink once indicating the setting is saved Exit the configuration mode by turning the printer power off 3 32 Service Manual 4500 32x Auto CRLF LFCR Off On Auto Setting Value Auto CR after LF off and Auto LF after CR off Auto CR after LF is on and Auto LF after CR is off Auto CR after LF is off and Auto LF after CR is on Note Auto CR after LF on and auto LF after CR on can only be set through PJL The printers configuration mode only allows the user to set one or the other to on or both to off If configuration mode is entered and both settings are set to on the initial value displayed shows both values off Diagnostic Aids 3 33 4500 32x USB Port This menu item lets the user enable or disable the USB port If the port is not being used disabling it frees allocated memory to be used to process print jobs Perform the following steps to change the USB Port setting 1 Enter the
40. I Lexmark E32x 4500 Service Manual e Table of Contents e Start Diagnostics e Safety and Notices e Trademarks e Index e Manuals Menu LEXMARK 4500 E32x Edition September 2001 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase Lexmark Lexmark
41. ND SICHERHEITSVERRIEGELUNG BERBR CKT NICHT DEM STRAHL AUSSETZEN DANGER RAYON LASER INVISIBLE LORS DE LOUVER TURE EVITER LEXPOSITION DIRECTE PELIGRO RADIACION LASER INVISIBLE AL ABRIR EVITAR LA EXPOSICION DIRECTA AL HAZ f amp morcsr rasoaman E LEBBSRSRULSCHERULTFEL MAS Class 1 Laser Statement Label The laser statement label is located on the rear of the rear cover assembly Manufactured for Lexmark intemational Inc erra rioni e Machine 4500 003 Made n Korsa Serial No 6000028 Manufactured June 2001 110 127 50 60Hz 8 2 RE 375 W Print 11W Power Saver Canada ICES 003 Class Canada NMB 003 Classe B Tested to Comply With FCC Standards GP FOR HOME OR OFFICE USE Class 1 Laser Product f TED 08107075 This Laser Product conforms to the applicable requirements of 21 CFR Chapter Subchapter J 08A0300 S N 6000028 U LU UIL Config 102104 Laser Notices vii 4500 32x Laser Notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 Class laser products are not considered to be hazardous The printer contains internally a Class 1110 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanomete
42. audi Arabia Columbia Costa Rica Dominican Republic Equador El Salvador Guatemala Honduras Mexico Nicaragua Panama Venezuela HV 2 1339528 1 Power Cord UK Ireland Iceland Kuwait Bahrein Qatar Oman Pakistan Yemen Iraq Libya Cyprus 2 1339529 1 Power Cord Paraguay Austria Belgium France Netherlands Crech Slovak Countries Greece Hungary Finland Norway Sweden Germany Lebanon Syria Egypt Jordan Iran Bosnia Bulgaria Croatia Slovenia Macedonia Yugoslavia Romania South Africa Poland Russia Turkey Spain Catalan Portugal 2 1339530 1 Power Cord Israel 2 1339531 1 Power Cord Switzerland 2 1339532 1 Power Cord South Africa 2 1339533 1 Power Cord Chile Uruguay Italy 2 1339534 1 Power Cord Denmark 3 12G4504 1 Cage Controller 4 12G4501 1 Card Controller E320 4 12G4502 1 Card Controller E322 4 12G4503 1 Card Controller E322n 5 12G4505 1 Cover Cage 6 12G4506 1 Card Engine 7 12G4507 1 Card LVPS 110 7 12G4508 1 Card LVPS 220 Parts Catalog 7 15 4500 32x Assembly 8 Options 7 16 Service Manual 4500 32x Assembly 8 Options SAS Units Description 8 1 1204516 2 2 1204514 Base Assembly Tray 2 3 12G4513 Drawer Tray 2 4 12G4515 Kit Assembly Feed Roller 5 12G4532 D Roll Feed Tray 2 NS 99A1752 NS 99A1753 NS 99A1754 NS 99A1755 NS 99A1756 NS 99A0521 NS 99A0522 NS 99A0523 NS 44H0067 NS 11K3800
43. configuration mode See Configuration Mode on page 3 14 for more information 2 Perform a double click button press eight times This moves to the USB Port item on the configuration menu The USB Port Paper Jam LED is blinking 3 The current USB Port setting is indicated by the Off On Auto Press Button LED When the LED is off the USB Port is disabled When the LED is blinking the USB Port is enabled Perform a brief button press to select a different USB Port setting 4 Perform a long button press All LEDs blink once indicating the setting is saved 5 Exit the configuration mode by turning the printer power off 3 34 Service Manual 4500 32x Off On Auto Setting Value USB port is disabled The printer doesn t receive data from the USB port USB port is enabled with a fixed buffer size The buffer size is set from a utility such as MarkVision Note This LED state is only displayed if the current value for the USB Port Enabled setting is a fixed value The user can t set the value by pressing the button to cycle from the off value to the on value that is the button press cycles from off to auto USB port is enabled with an automatic buffer size The printer determines the buffer size based on available memory and other printer settings Diagnostic Aids 3 35 4500 32x USB NPA Mode USB NPA mode allows for two way communication between the host computer and the printer Perfo
44. defaults Enter configuration mode Enter hex trace Print diagnostics print quality test page e Set demo mode active inactive Entering Special Function Menu Turn the printer off Open the printer cover Turn the printer on When the cover open error is indicated on the operator panel Error LED on double press the button 5 When the Error and Press Button LEDs start flashing close the cover The special function menu is now active Diagnostic Aids 3 11 4500 32x Special Function Menu LED Summary Table Ready Data Toner Load Paper Error Press Low Paper Jam Button Condition e Execute engine clean cycle x x Reset defaults Toggle demo xr See mode xxx Enter config mode MX xX xx Enter hex trace x x X x Three print quality ww Ye test pages Single button press not used Long button press executes the current menu selection When the selection is executed the panel LEDs change the state to indicate the function is executed Double button press moves to next selection in the menu for example from engine clean cycle to reset defaults to enter config mode 3 12 Service Manual 4500 32x Execute Engine Clean Cycle The execute engine clean cycle function prints one blank page in a special cleaning mode Prior to e
45. e Left Rear 14 12G4459 1 Duct Cooling 15 12G4451 1 Cover Left Side 16 12G4452 1 Cover Top Parts Catalog 7 3 4500 32x Assembly 2 Frame 7 4 Service Manual 4500 32x Assembly 2 Frame Ne Units Description 2 1 12G4470 1 Roll Transfer 2 12G4471 1 Bearing Transfer 3 12G4473 1 4 1204534 1 Bracket Right 5 12G4465 1 Assembly Charge Roll 6 12G4464 1 Spring Charge Roll Right 7 12G4462 1 Roll Charge 8 12G4463 1 Spring Charge Roll Left 9 12G4510 1 Spring HVPS Contact 10 12G4533 1 Bracket Left 11 12G4460 1 Fan Cooling 12 12G4461 1 Switch Assembly Power 13 12G4511 1 Strap Contact 14 12G4512 1 Strap Contact Parts Catalog 7 5 4500 32x Assembly 3 Fuser lia a era RE lw Cir 1 Ge HE TS m t y 7 6 Service Manual 4500 32x Assembly 3 Fuser Asm Part Index Number Units Description 3 1 12G4488 1 Cover Fuser 2 12G4484 1 Fuser Assembly 110 V 2 12G4486 1 Fuser Assembly 220 V 3 12G4495 3 Pawl Detack 4 12G4492 2 Roller Exit Idler 5 12G4493 1 Roller Exit Redrive 6 12G4496 4 Roll Assembly Idler 7 12G4485 1 Lamp Fuser 110 V 7 12G4487 1 Lamp Fuser 220 V 8 12G4491 1 Roll Fuser Hot 9 12G4494 1 Roll Fuser Backup 10 12G4489 2 Bearing Backup Roll Parts Catalog 7 7 4500 32x Assemb
46. e print quality problems like streaking print test pages using the print quality test pages setting 1 2 Enter the special function menu See Using the Special Function Menu on page 2 71 for more information Press and release the operator panel button twice quickly double button press four times until the Ready Data and Toner Low LED come on and the bottom two LEDs blink Ready Data Toner Low Load Paper Error Si Press Button On Reset Press 3 Seconds Press the operator panel button with a long button press hold until all the LEDs come on to initiate Print Quality Test Pages Three pages print to help you evaluate print quality The first page has registration marks the second page is gray and the third page is black Once the paper exits into the output bin the printer returns to the Ready state Use the test pages to isolate problems such as print is too light toner streaks and so on See the Troubleshooting tables for solutions to these problems To exit print quality test pages press the operator panel button with a long button press hold until all the LEDs come on 2 74 Service Manual 4500 32x Advanced Troubleshooting Mode Refer to Advanced Troubleshooting in the User s Guide for information about advanced troubleshooting mode settings Diagnostic Information 2 75 4500 32x 2 76 Service Manual 4500 32x 3 Diagnostic Aids Start This chap
47. e printer is initialized the printer environment returns to default settings There are of two types of default settings Fixed default settings Fixed default settings cannot be modified from their factory set values Variable default settings Variable default settings can be altered from their factory set values Factory set values are never erased and may be restored at a later time Restoring Factory Defaults Restoring factory defaults returns the printer settings to the original factory settings Go to the Special Function Menu see page 3 11 and perform the following 1 Select Reset Defaults mode by double pressing the operator panel button until the Toner Low LED is on 2 Perform a long button press until all LEDs are on solid The printer is reset to factory defaults 3 20 Service Manual 4500 32x Enter Hex Trace Mode When the printer is in hex trace mode it prints a hexadecimal and a character representation of a print job The printer does not recognize any print controls or commands in this mode A hex trace printout can be used to help isolate the cause of print problems This is done by checking the control codes embedded within a print job Go to the Special Function Menu see page 3 11 and perform the following 1 Select Enter Hex Trace mode by double pressing the operator panel button until the Paper Jam LED is on 2 Perform a long button press until all LEDs are on solid The printe
48. e the HVPS to engine LVPS cable is correctly installed See HVPS High Voltage Power Supply Board on page 5 7 and check the voltage measurements If the voltages are correct check the HVPS to engine LVPS cable for continuity If the cable does not measure continuity replace the cable If the cable measures continuity replace the HVPS If the voltages are not correct see Low Voltage Power Supply LVPS Service Check on page 2 44 and Engine Board Service Check on page 2 41 2 56 Service Manual 4500 32x Heavy Background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner Cartridge Make sure the toner cartridge is correctly installed and the high voltage contacts are clean If the cartridge is installed correctly try a new cartridge HVPS Contacts HVPS Board Engine Board Check the contacts for correct installation and contamination where contact is made with the toner cartridge and HVPS Board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown HVPS Board Engine Board Diagnostic Information 2 57 4500 32x Partial Blank Image White Spots no periodic pattern FRU Action Toner Cartridge Remove the toner cartridge and gently shake the assembly to evenly distr
49. e your symptom and take the appropriate action If a service error code appears while you are working on the machine go to the Service Error Codes on page 2 11 and take the indicated action for that error Diagnostic Information 2 1 4500 32x Operator Panel The 4500 E32x operator panel consists of six indicator LEDs and 1 button The information provided by the six LEDs is classified into three groups e Status Attendance e Service Ready Data Toner Low Load Paper Paper Jam Error Press Button Reset Press 3 Seconds Depending on the LED sequence briefly approximately 1 second push the operator panel button to restart the printer display an error code or activate other printer functions The operator panel LED table see page 2 3 can be used to determine the type of message displayed based on which combination of LEDs are on or flashing 2 2 Service Manual 4500 32x Status Information Ready The printer is in a Ready state e Ready Data Toner Low Load Paper Paper Jam Error To Reset Press 3 Seconds Press Button O Ready indicates the printer is ready to receive and process data from the host system Brief button press executes a print test e Long button press executes a printer reset Diagnostic Information 2 3 4500 32x Attendance Information When attendance information is displayed the user is required to open the pr
50. ecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 para productos l ser de Clase 1 Los productos l ser de Clase consideran peligrosos La impresora contiene en su interior un l ser de Clase Illb 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n disefiados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declara o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcap tulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 Os produtos laser da Classe n o considerados perigosos Internamente a impressora cont m um produto laser da Classe 1116 3b designado laser de arseneto de pot ssio de 5 milliwatts faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia
51. ed to process print jobs Note Parallel port options are not available to change in some network models Perform the following steps to change the Parallel Port setting 1 Enter the configuration mode See Configuration Mode on page 3 14 for more information The Parallel Port Ready LED comes on solid The current Parallel Port setting is indicated by the Off On Auto Press Button LED When the LED is off the parallel port is disabled When the LED is blinking the parallel port is enabled 2 Perform a brief button press to select the Parallel Port setting 3 Perform a long button press All LEDs blink once indicating the setting is saved 4 Exit the configuration mode by turning the printer power off Off On Auto Setting Value Parallel port is disabled The printer doesn t receive data from the parallel port Parallel port is enabled with a fixed buffer size The e buffer size is set from a utility such as MarkVision Note This LED state is only displayed if the current value for the Parallel Port Enabled setting is a fixed value The user can t set the value by pressing the button to cycle from the off value to the on value that is the button press cycles from off to auto Parallel port is enabled with an automatic buffer size The printer determines the buffer size based on available memory and other printer settings Diagnostic Aids 3 23 4500 32x Parallel NPA Mode Pa
52. el cable is attached to the controller board See Right Side Cover on page 4 3 and Controller Board Cage Removal on page 4 4 for more information Top Cover 1 Open the front cover 2 Remove the two top cover screws 3 Remove the top cover 4 2 Service Manual 4500 32x Right Side Cover 1 2 3 Open the front cover See Front Cover on page 4 2 for more information Press the two right side cover finger tabs while releasing the center tab Remove the right side cover Left Side Cover 1 gt Open the front cover See Front Cover page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the left side cover screw Release the left side cover tabs 2 Remove the left side cover Auto Sheet Feed ASF Assembly Removal 1 2 10 Open the front cover See Front Cover page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the left side cover See Left Side Cover on page 4 3 for more information Remove the right side cover See Right Side Cover on page 4 3 for more information Remove the two lower ASF screws Tilt or swing the lower rear auto sheet feed cover away from the printer and remove Remove the two upper ASF screws Remove the ground strap screw Tilt or swing the top of the ASF a
53. em Action The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the printer driver Do not overfill the tray The paper fails to feed from the optional Tray 2 Make sure the optional Tray 2 is selected from the printer driver Make sure the tray is pushed all the way in Make sure the metal plate is pressed down before inserting it into the printer Note Once the tray is inserted the metal plate springs up so the paper can feed into the printer Make sure the paper does not exceed the stack height indicator Make sure the paper is under both corner bucklers see loading paper in the User s Guide Remove the paper from the optional Tray 2 and fan the paper Diagnostic Information 2 67 4500 32x Problem Action The Load Paper LED is on even though there is paper loaded in the optional Tray 2 Ready Data Toner Low Load Paper Paper Jam Error Press Button Qu Reset Press 3 Seconds Make sure the tray is pushed all the way in The printer does not print after a paper jam has been cleared Push the operator panel button or open and close the printer cover to restart the printer Make sure the print cartridge is installed properly Unexpected characters print or characters are missing Jobs are not printing and the Error LED is on solid Make sure you are
54. eplace as necessary Transfer Roller 2 60 Service Manual A transfer roller contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roller for contamination and replace as necessary 4500 32x Incorrect Characters Print Make sure the correct printer driver software is installed Incorrect software can cause incorrect characters to print and the image may not fit the page Diagnostic Information 2 61 4500 32x Solving Print Quality Problems Problem Action Light or blurred characters The print cartridge may be getting low on toner Remove the print cartridge Shake it from side to side to redistribute the toner Reinstall it Run engine clean cycle to remove any toner that may have accumulated See Execute Engine Clean Cycle on page 3 13 for more information Make sure you are using recommended print media see media types and sizes in the User s Guide Use MarkVision to define the custom type setting for media type media texture or media weight The print cartridge may be defective Replace it Toner smudges appear on the front or back of the page 2 62 Service Manual Run engine clean cycle to remove any toner that may have accumulated See Execute Engine Clean Cycle on page 3 13 for more information Make sure the paper is straight and unwrinkled Replace the print cartrid
55. er Notices XV 4500 32x xvi Service Manual 4500 32x Safety Information e This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of other replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Consignes de S curit Ce produit a t concu test et approuv pour respecter les normes strictes de s curit globale lors de l utilisation de composants Lexmark sp cifiques Les caract ristiques de s curit de certains l ments ne sont pas toujours videntes Lexmark ne peut tre tenu responsable de l utilisation d autres pi ces de rechange Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires Safety Information xvii 4500 32x Norme di sicurezza Il prodotto stato pro
56. etected memory matches the value stored in NVRAM the printer doesn t perform a Memory Test during POST sequence into Normal or Demo modes f the amount of detected memory does not match the NVRAM value representing total installed memory the printer assumes the user has changed the printers memory configuration by adding or removing optional memory To verify the new memory configuration the printer performs a full Memory Test and then updates the NVRAM value representing the total installed memory Note The printer always performs a complete Memory Test when executing the Diagnostics Test Diagnostic Aids 3 9 4500 32x Entering Diagnostic Tests Mode Perform the following steps to enter diagnostics test mode Ste GOTI c 6 Turn the printer off Open the printer cover Press and hold the operator panel button Turn the printer on When the cover open error is indicated on the operator panel Error LED on release the button Close the cover The printer automatically runs the diagnostics test e Ifthe tests pass the Toner Low LED blinks e Ifa test fails a service indication is displayed Once the diagnostics test is complete a one page Quick Test can be printed by briefly pressing the operator panel button 3 10 Service Manual 4500 32x Special Function Menu The special function menu lets the following functions be executed from the operator panel e Execute engine cleaning cycle Reset
57. f the PPDS is set to inactive When the LED is on the PPDS is set to active Perform a brief button press to select the PPDS setting 4 Perform a long button press All LEDs blink once indicating the setting is saved 5 Exit the configuration mode by turning the printer power off 3 30 Service Manual 4500 32x PPDS Active Inactive If PPDS is active the following user default printer settings are changed PCL and PS SmartSwitch settings for each port are turned off Printer Language is changed to PPDS emulation If PPDS is inactive the following user default printer settings are changed PCL and PS SmartSwitch settings for each port are turned on Printer Language is changed to PCL 5 emulation Note PPDS can be activated using the PJL LPPDS command Off On Auto Setting Value PPDS is inactive PPDS is active Diagnostic Aids 3 31 4500 32x Carriage Return Line Feed Line Feed Carriage Return CRLF LFCR This function controls whether or not the printer automatically performs a carriage return after a line feed control command and whether or not the printer automatically performs a line feed after a carriage return control command Perform the following steps to change the CRLF LFCR setting 1 2 Enter the configuration mode See Configuration Mode on page 3 14 for more information Perform a double click button press four times This moves to the CRLF LF
58. function menu Print Demo Demo Diagnostic Tests Diagnostic mode Print Quality Test Page Registration Normal and special function Adjustment menu Factory Defaults Normal and special function menu Hex Trace Special function menu Execute Engine Cleaning Cycle Special function menu Parallel Enable Port Configuration Parallel Port on page 3 23 Diagnostic Aids 3 17 4500 32x Operation Mode Parallel NPA Mode Configuration Parallel NPA Mode on page 3 24 Parallel Protocol Configuration Parallel Protocol on page 3 26 Parallel Mode 1 Configuration Parallel Mode 1 on page 3 27 Parallel Mode 2 Configuration Parallel Mode 2 on page 3 28 Parallel Strobe Adjust Configuration Parallel Strobe on page 3 29 Activate Deactivate PPDS Configuration Data Streams on page 3 30 Auto CRLF LFCR Configuration Carriage Return Line Feed Line Feed Carriage Return CRLF LFCR on page 3 32 USB Enable Port Configuration USB Port on page 3 34 USB NPA Mode Configuration USB NPA Mode on page 3 36 Printer Buffer The print buffer operation is only available while the printer is operating in its normal mode and when the operator panel indicates the printer is waiting Operator Panel Reset Perform a long button press for example press and hold the button until the printer posts the resetting printer indication resetting printer is indicated when a
59. ge 4500 32x Problem Action Vertical or horizontal streaks appear on the page BCDEN BCDE BCDE Run engine clean cycle to remove any toner that may have accumulated See Execute Engine Clean Cycle on page 3 13 for more information Replace the print cartridge Toner smears or rubs off the page Run engine clean cycle to remove any toner that may have accumulated See Execute Engine Clean Cycle on page 3 13 for more information Try a different kind of paper Paper designed for copiers gives the best quality If you are printing on special media such as card stock or labels be sure you select the correct paper type in the printer driver Change the media texture setting If the setting is not in your driver you can download the Lexmark E320 E322 setup utility from the Lexmark Web site www lexmark com Diagnostic Information 2 63 4500 32x Problem Action The print is getting light but the Toner Low LED is not on X Data O Tonertow Load Paper Paper Jam Eror Press Button Or Reset Press 3 Seconds The Toner Low LED does not come on if the standard 1 500 page print cartridge is installed Remove the print cartridge and gently shake it from side to side to redistribute the toner Replace the print cartridge The Toner Low LED is on Ready Data Toner Low Load Paper Paper Jam Erro
60. gettato testato e approvato in conformit a severi standard di sicurezza e per l utilizzo con componenti Lexmark specifici Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione Lexmark non responsabile per l utilizzo di parti di ricambio di altri produttori Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Sicherheitshinweise Dieses Produkt und die zugeh rigen Komponenten wurden entworfen und getestet um beim Einsatz die weltweit g ltigen Sicherheitsanforderungen zu erf llen Die sicherheitsrelevanten Funktionen der Bauteile und Optionen sind nicht immer offensichtlich Sofern Teile eingesetzt werden die nicht von Lexmark sind wird von Lexmark keinerlei Verantwortung oder Haftung f r dieses Produkt bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen xviii Service Manua
61. he printer must be within the following limits 100 V ac 127 Vac for the low voltage model printer e 200 V ac 240 V ac for the high voltage model printer Turn the printer off and wait a few minutes for the fuser lamp to cool Turn the machine on and observe the lamp turning on during POST You can see the lamp with the left side cover and fuser wire cover removed Diagnostic Information 2 45 4500 32x FRU Action Fuser Lamp Turn the printer off and disconnect Lamp Cable the fuser lamp cable plug from the Thermistor LVPS board connector CN2 LVPS Check for continuity across the fuser lamp pin 1 and pin 2 If there is continuity go to step 1 Continuity If there is no continuity go to step 2 No Continuity Step 1 Continuity Measure the voltage at connector CN2 on the LVPS It should match the line voltage If line voltage is not present see Low Voltage Power Supply LVPS Service Check on page 2 44 Make sure the fuser thermistor is correctly connected to the engine board If the problem persists disconnect the thermistor cable from the engine board and check for approximately 5 dc See Connector Locations on page 5 1 for more information If the voltage is incorrect see Engine Board Service Check on page 2 41 Step 2 No Continuity Check the lamp cable for continuity If correct replace the lamp If incorrect replace the lamp cable 2 46 Service Man
62. ibute the toner If toner cartridge is low try a new one Fuser Backup Roller Springs Check left and right backup roller springs and backup roller to ensure adequate even pressure is applied to the fuser hot roll Paper Make sure recommended paper is being used Variation in Image Density Horizontally Across Page FRU Action Toner Cartridge The charge roll in the toner cartridge may have an unbalanced pressure against the PC drum Try a new toner cartridge Transfer Roller Bearing Assembly Transfer Roller Check the springs in the left and right transfer roller bearings The bearing assemblies should support the transfer roller applying even pressure to the PC drum Replace either or both transfer roller bearing assemblies if the springs show signs of damage or fatigue Inspect the transfer roller for signs of wear or damage and replace as necessary 2 58 Service Manual 4500 32x Poor Fusing of Image FRU Action Fuser Lamp The fuser may not be operating at the proper temperature to fuse the toner to the paper See Cold Fuser Service Check on page 2 47 Paper Make sure recommended paper is being used Light Print FRU Action Toner Cartridge Make sure the toner cartridge is installed correctly and is not low on toner If the problem continues install a new toner cartridge Transfer Roller Check the transfer roller f
63. ice Check on page 2 47 for more information Diagnostic Information 2 13 4500 32x Fuser Failure Under Temperature Error Code Standby The operator panel is indicating a fuser failure under temperature subcode 18 ReadyData Toner Low Load Paper Paper Jam To Reset Press 3 Seconds See Cold Fuser Service Check on page 2 47 for more information 2 14 Service Manual 4500 32x Fuser Failure Under Temperature Error Code While Printing The operator panel is indicating a fuser failure under temperature subcode ReadylData TenerLow Load Paper O Paper Jam O Error ores Button Reset Press 3 Seconds See Cold Fuser Service Check on page 2 47 for more information Diagnostic Information 2 15 4500 32x Fuser Failure Thermister Open Error Code The operator panel is indicating a fuser failure thermister open subcode Ready Data Toner Low Ye conc Paper Paper Jam Error R Press Button Orn Reset Press 3 Seconds Replace the fuser assembly 2 16 Service Manual 4500 32x Mirror Motor Failure Service Error Code The operator panel button has been pushed and a mirror motor failure service error has occurred E RoasyDate t0 Toner Low AX Load Paper Paper Jam Error Press Button Reset Press 3 Seconds Once the error code is displayed if the ope
64. ice checks and tests such as troubleshooting paper feed problems you need to actuate the top cover interlock switch with the covers open or removed and power applied to the machine It is important for personal safety that you DO NOT FOR ANY REASON disable the printhead shutter actuator when power is on Remove power from the printer before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Use the service error code user error message symptom table service checks and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer The LEDs on the operator panel can indicate either a user error message or service error message When a service error occurs the printer stops printing and all operator panel LEDs blink in a continuous pattern indicating a service error until the printer is powered off If all operator panel LEDs are blinking go to the Service Error Codes on page 2 11 for more information When a user error message occurs one or more operator panel LEDs are on solid or blinking See the Status Information on page 2 3 for more information If your machine does not have a service error code and does not complete POST go to the Symptom Table on page 2 36 If your machine completes POST without an error and you have a symptom go to the Printer Symptom Table on page 2 37 Locat
65. inter cover and clear all paper from the paper path The user indicates that the jam is cleared by closing the cover or by performing a brief button press Paper Jam A paper jam is detected Ready Data Toner Low Load Paper 8 Paper Jam Error x O Press Button PR Reset Press 3 Seconds Brief button press assumes the jam has been cleared A warm up is performed and the print job resumes Long button press is ignored Open close cover assumes the jam has been cleared A warm up is performed and the job prints 2 4 Service Manual 4500 32x Host Interface Error This error is generated when the printer detects an error communicating with the host computer There are three causes of this error Ready Data Toner Low Load Paper Paper Jam Error Press Button Orv Reset Press 3 Seconds e Parallel ENA Connection Lost During the printers power on cycle it detects that the connection to an external network adapter has been lost Once a connection is initially established a printer setting is modified to note that the connection exists Then each time the power is cycled on the printer if the setting states a connection exists the printer attempts to communicate with the adapter If the adapter does not respond this message is posted This error is only detected during the power on cycle This means if the external network adapter connectio
66. ith appropriate fuse f fuse opens again see Low Voltage Power Supply LVPS Service Check on page 2 44 If not open see power switch below Turn on the printer power switch Check for ac line voltage in the Switch cable CN1 LVPS board between pin 1 and ground and between pin3 and ground If line voltage is present see the Cover Interlock Switch on page 2 40 If line voltage is not present CN1 replace the power switch or check correct missing line voltage Diagnostic Information 2 43 4500 32x Low Voltage Power Supply LVPS Service Check FRU Action Low Voltage Power Supply Board LVPS Set meter for ac line voltage Check for ac line voltage on 1 between pin 1 and pin 3 If line voltage is present disconnect the cable plug from the LVPS board If the voltage is not present see the Dead Machine Service Check on page 2 43 Use the LVPS connector table page 5 1 and check for correct voltages If voltage is not present or correct replace the LVPS fuses and or the LVPS board 2 44 Service Manual 4500 32x Fuser Service Check When toner is partially fused to the paper it is usually caused by low fuser temperature WARNING Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands as skin contains acids that can weaken the glass The line voltage to t
67. l 4500 32x Pautas de Seguridad e Este producto se ha disefiado verificado y aprobado para cumplir los m s estrictos est ndares de seguridad global usando los componentes espec ficos de Lexmark Puede que las caracter sticas de seguridad de algunas piezas no sean siempre evidentes Lexmark no se hace responsable del uso de otras piezas de recambio La informaci n sobre el mantenimiento de este producto esta dirigida exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a e Este produto foi concebido testado e aprovado para satisfazer os padr es globais de seguran a na utiliza o de componentes espec ficos da Lexmark As fun es de seguran a de alguns dos componentes podem n o ser sempre bvias A Lexmark n o respons vel pela utiliza o de outros componentes de substitui o e As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios Safety Information xix 4500
68. l grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair Information 4 1 4500 32x Removal Procedures Be sure to unplug the power cord whenever you are working on the printer with one of the covers removed Be sure to remove the print cartridge before you perform removal procedures Cover Removals Access Cover 1 Open the front access cover 2 Press the center of the access cover down to release the side pivot points 3 Remove the access cover Front Cover 1 Open the front cover 2 Remove the two plastic clips from the front cover support arm hinges Note Support and ease the charge roll assembly into a resting position when disengaging the front cover support arm hinges 3 Disengage the front cover support arm hinges from the charge roll assembly 4 Release the front cover from its pivot points Note Lay the front cover to one side as the operator pan
69. ll the lights on the operator panel are on Print Font Samples The print font samples operation is not accessible through the operator panel Two PJL commands exist which allow the user to obtain samples of the stored fonts 3 18 Service Manual 4500 32x Print Directory Print directory is not supported by the operator panel It is supported by issuing a PJL command Format Flash Format flash is not supported by the operator panel It is supported by issuing a PJL command Set Demo Mode Active Inactive The power on default for the printer may be switched between normal and demo by activating deactivating demo mode toggle Go to the Special Function Menu see page 3 11 and perform the following 1 Select Toggle Demo mode by double pressing the operator panel button until the Ready and Load Paper LEDs are on 2 Perform a long button press until all LEDs are on solid Print Registration Adjustment Adjust the left margin until the registration box illustrated on the diagnostics test page is centered on the page Adjust the top margin until the registration lines located at the bottom of the diamonds at the bottom of the page fall on the bottom edge of the page These settings may be modified by issuing PJL DEFAULT commands when the printer is in normal mode The PJL variables used to describe registration are LLEFTMARGINOFFSET and LTOPMARGINOFFSET Diagnostic Aids 3 19 4500 32x Factory Defaults When th
70. ly 4 Main Drive 4500 32x Assembly 4 Main Drive Asm Part index Number Units Description 4 1 12G4500 1 Gear Assembly Drive 2 12G4499 1 Motor Drive Parts Catalog 7 9 4500 32x Assembly 5 Paper Feed 7 10 Service Manual 4500 32x Assembly 5 Paper Feed EA Units Description 5 1 12G4481 1 Assembly Sheet Feed 2 12G4483 1 Assembly D Roll 3 12G4541 1 Clutch Assembly Paper Feed 4 12G4482 1 Bracket Tray 2 Connector 5 12G4490 1 Roll Paper Feed 6 12G4476 1 Sensor Exit 7 12G4475 1 Sensor Registration 8 12G4474 1 Roll Assembly Registration 9 12G4480 1 Strip D Roll 10 12G4477 1 Sensor Cartridge 11 12G4538 1 Roller Lower Registration 12 12G4539 2 Bushing Registration Roller 13 12G4540 1 Gear Registration Roller Parts Catalog 7 11 4500 32x Assembly 6 Printhead 7 12 Service Manual 4500 32x Assembly 6 Printhead Asm Part Index Number Units Description 6 1 12G4498 1 Plate Printhead 2 12G4472 1 Interlock Cover 3 12G4497 1 Assembly Printhead Parts Catalog 7 13 4500 32x Electronics Assembly 7 7 14 Service Manual 4500 32x Assembly 7 Electronics Asm Part side Index Number Units Description 7 1 12G4509 1 Card HVPS 2 1339526 1 Power Cord U S Canada Brazil Bolivia Peru Mexico S
71. menu mode and then select the enter configuration mode option Turn printer off and follow instructions for method of entry to enter desired mode Hex Trace Enter the special function menu mode and then select the enter hex trace mode option Turn printer off Diagnostic Aids 3 5 4500 32x Normal Printing Mode 1 Turn the printer on 2 Verify the operator panel Ready LED is on e Ready Data Toner Low Load Paper Paper Jam Error To Reset Press 3 Seconds 9 9 Press Button The printer is ready for normal operation 3 6 Service Manual 4500 32x Demo Printing Mode This printer setting indicates whether or not demo mode is active When demo mode is set to on demo mode is entered each time the printer is turned on The printer posts the Busy indication on the operator panel Busy is posted until the demo print job completes or until some asynchronous event occurs for example reset or intervention When the demo job completes the printer posts demo ready and remains in demo mode waiting for the initiation of another demo job 8 ReadyData Toner Low Load Paper O Paper Jam Error Wi Press Button Reset Press 3 Seconds This is demo mode with the Press Button LED flashing Diagnostic Aids 3 7 4500 32x Printing Menu Settings Page A user can invoke the print test page function only under normal printing mode in the Read
72. mputers have open collector outputs on their parallel port signals Perform the following steps to change the Parallel Mode 1 setting 1 Enter the configuration mode See Configuration Mode on page 3 14 for more information 2 Perform a double click button press five times This moves to the Parallel Mode 1 item on the configuration menu The Parallel Mode 1 Ready LED is blinking 3 The current Parallel Mode 1 setting is indicated by the Off On Auto Press Button LED When the LED is off the Parallel Mode 1 is set to off When the LED is on the Parallel Mode 1 is set to on Perform a brief button press to select the Parallel Mode 1 setting 4 Perform a long button press All LEDs blink once indicating the setting is saved 5 Exit the configuration mode by turning the printer power off Off On Auto Setting Value Parallel mode 1 is set to off resistors enabled Parallel mode 1 is set to resistors disabled Diagnostic Aids 3 27 4500 32x Parallel Mode 2 Parallel Mode 2 controls whether or not the parallel port data is sampled on the leading or trailing edge of strobe The default is to sample on the leading edge of strobe however some IBM clone personal computers assumes that a printer will sample on the trailing edge Perform the following steps to change the Parallel Mode 2 setting 1 2 Enter the configuration mode See Configuration Mode on page 3 14
73. n is lost after the power on cycle is complete this error is not detected The printer cannot distinguish between an adapter which is quiet for example not sending any data and an adapter which has been disconnected Diagnostic Information 2 5 4500 32x e Standard Parallel Port Disabled This error is generated when the host computer attempts to communicate with the printer through the standard parallel port but the parallel port has been disabled either through the printer configuration mode or through the MarkVisionTM host utility Standard USB Port Disabled This error is generated when the host computer attempts to communicate with the printer through the standard USB port but the USB port has been disabled either through the printer configuration mode or through the MarkVision host utility The error recovery process for this error is 1 2 If this error occurs at power on and an ENA is attached to the printer verify the ENA is properly connected When the printer is in the Ready state press the operator panel button to print a menus settings page Under the parallel menu look for the parallel buffer line If this line says disabled and the host computer is trying to print using the parallel port re enable the parallel port using MarkVision or the printers configuration mode Under the USB menu look for the USB buffer line If this line says disabled and the host computer i
74. ndicating a service error until the printer is turned off Load Paper Paper Jam Error Borso Button Reset Press 3 Seconds Press and release the operator panel button to display the secondary service error code 2 8 Service Manual 4500 32x Secondary Service Error Codes The operator panel button has been pushed and a secondary service error has occurred indicating a fuser failure To Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the button causes the LEDs to repeat in the following order 1 Service error indication 2 Fuser service error code indication 3 Service error indication Diagnostic Information 2 9 4500 32x Subcode Service Error Code Pressing the operator panel button again indicates a fuser failure under temperature subcode Paper Jam Error press Button Or Reset Press 3 Seconds Once the subcode is displayed if the operator panel button is pushed again all 6 indicator LEDs blink Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Fuser failure service error code indication 3 Fuser failure under temperature service error subcode indication 4 Service error indication 2 10 Service Manual 4500
75. nformation Remove the three screws holding the controller board cage to the printer side frame and remove cage from the frame 4 4 Service Manual 4500 32x High Voltage Power Supply HVPS Removal 1 2 q Open the front cover See Front Cover on page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the left side cover See Left Side Cover page 4 3 for more information Remove the four HVPS board screws Disconnect connector from the HVPS board Remove the HVPS board Note Use care with compression springs as they can fall out Cooling Fan Removal 1 2 O1 Aa Open the front cover See Front Cover on page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the left side cover See Left Side Cover on page 4 3 for more information Remove two cooling fan screws Remove the toner cartridge Tilt the printer carefully to the rear so it is resting on the ASF Remove the four bottom cover screws Disconnect the cooling fan cable from the engine card Remove the cooling fan Low Voltage Power Supply LVPS Removal 1 Remove the toner cartridge 2 Tilt the printer carefully to the rear so it is resting on the ASF 3 4 5 Remove the four bottom cover screws Disconnect the cables Remove four LVPS board screws
76. ng POST 2 1204456 7 3 51 12G4457 7 3 Paper Picks Multiple Sheets 1204458 7 3 2 58 1264459 7 3 Paper Trees Wrinkles Curls 1264460 7 5 2 53 1264461 7 5 Parallel 2 54 1204462 7 5 Print Quality 2 55 12G4463 7 5 Service Error Codes 2 11 12G4464 7 5 Primary 2 8 12G4465 7 5 ASIC Register Failure 2 22 1204466 7 3 ASIC SRAM Failure 2 23 1204467 73 Base Memory 2 20 12G4468 7 3 Conditions Errors Not Re 1264469 7 3 ported 2 27 12G4470 7 5 Engine Communication Fail 12G4471 7 5 12G4472 7 13 ure 2 26 12G4473 7 5 Flash Memory Failure 2 24 Font Checksum Failure 2 25 1204474 7 11 Fuser Failure Over Tempera 1204475 7 11 ture 2 12 12G4476 7 11 Fuser Failure Thermister 1204477 7 11 Open 2 16 12G4480 7 11 Fuser Failure Under Temper 1264481 7 11 ature 2 13 2 14 2 12G4482 7 11 15 12G4483 7 11 Mirror Motor Failure 2 17 1204484 7 7 NVRAM Failure 2 21 12G4485 7 7 12G4486 7 7 Optional Memory 2 18 ROM Checksum Failure 2 1204487 7 7 19 12G4488 7 7 Secondary 2 9 12G4489 7 7 Software 2 11 12G4490 7 11 Subcode 2 10 12G4491 7 7 Special Function Menu 3 11 12G4492 7 7 Entering 3 11 12G4493 7 7 LED Summary Table 3 12 12G4494 7 7 Symptom Tables 2 36 12G4495 7 7 POST 2 36 12G4496 7 7 Printer 2 37 12G4499 7 9 4500 32x 12G4500 7 9 12G4501 7 15 12G4502 7 15 12G4503 7 15 12G4504 7 15 12G4505 7 15 12G4506 7 15 12G4507 7 15 12G4508 7 15 12G4509 7 15 12G4510 7 5 12G4511 7 5 12G4512 7 5 12G4513 7 17 12G4514 7
77. ng button press hold until all the LEDs come on to reset the printer to the original factory defaults Once the settings are returned to the factory default values the printer returns to the Ready state 2 72 Service Manual 4500 32x Using Hex Trace Mode When unexpected characters print or characters are missing use Hex Trace to help you determine if there is a problem with the language interpreter or the cable Hex Trace isolates printing problems by telling you what information your printer is receiving 1 Enter the special function menu See Using the Special Function Menu on page 2 71 for more information 2 Press and release the operator panel button twice quickly double button press three times until the Paper Jam LED comes on and the two bottom LEDs blink O Ready Data Toner Low Load Paper 8 Paper Jam W rror 50 Ero 8 Button Reset Press 3 Seconds 3 Press the operator panel button with a long button press hold until all the LEDs come on to select the Hex Trace setting 4 Press the operator panel button with another long button press to initiate Hex Trace Data sent to the printer is printed out in hexadecimal and character representation to help isolate the source of the problem To exit Hex Trace mode turn off the printer or press the operator panel with a long button press Diagnostic Information 2 73 4500 32x Using Print Quality Test Pages To help isolat
78. nostic Information 2 65 4500 32x Problem Action The printer is on but nothing prints e Make sure the print cartridge is installed properly Make sure the parallel or USB cable is firmly plugged into the connector on the back of the printer Press the operator panel button with a brief button press to print a test page to determine whether the problem is with the printer or the computer f you can print a test page the problem is in the computer or the software application f you cannot print a test page call for service Toner Low LED is on and printing stops If you are using a 3K or 6K print cartridge and the Toner Low alarm is set to on the printer stops printing until you replace the print cartridge Download the Lexmark E320 E322 Setup Utility from the Lexmark Web Site www lexmark com to change the Toner Low alarm The media skews or buckles Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Guide Make sure the paper guides are flush against the edges of the media The paper sticks together printer feeds multiple sheets of paper Remove the paper from Tray 1 or the optional Tray 2 and fan the paper Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Guide 2 66 Service Manual 4500 32x Probl
79. ntinuity check for 5V dc See Connector Locations on page 5 1 for more information If these voltages are not correct replace the controller board If these voltages are correct replace the operator panel Diagnostic Information 2 49 4500 32x Operator Panel Button Service Check FRU Action Operator Panel Disconnect the operator panel from Operator Panel Cable the operator panel cable Check the continuity between J2 1 and J2 2 on the operator panel as you press the operator panel button As the button is pressed continuity is present If continuity is present replace the operator panel cable If continuity is not present replace the operator panel 2 50 Service Manual 4500 32x Paper Feed Service Checks Paper Jam Error Indication During POST FRU Action Exit Sensor Flag If the exit sensor flag is not resting within the paper exit sensor during POST the printer displays a paper jam message Make sure the flag is operating freely and correctly installed Input Paper Feed Sensor Make sure the input paperfeed sensor is working properly A stuck or incorrectly installed sensor causes this error Paper Picks During POST and or Continuously FRU Pick Roller Clutch Solenoid Action Check the pick roller clutch for wear The solenoid interacts with the clutch controlling motion of the pick roller If the cam surface of
80. ocations Engine Board 5 2 Engine LVPS Board 5 1 HVPS Board 5 7 Option Card 5 8 RIP Controller 5 6 Cover Removals 4 2 Access Cover 4 2 Front Cover 4 2 Left Side Cover 4 3 Right Side Cover 4 3 Top Cover 4 2 D Demo Mode Active Inactive 3 19 Demo Print Mode 3 7 Diagnostic Aids Configuration Mode 3 14 Entering 3 15 Diagnostic Information Service Error Codes 2 11 Diagnostic Tests Mode 3 9 Entering 3 10 E Engine Board Connectors 5 2 Engine Clean Cycle 3 13 Execute 3 13 Engine LVPS Board Connectors 5 1 ESD Sensitive Parts 4 1 F Factory Defaults 3 20 Restoring 3 20 Font Samples 3 18 H Handling ESD Sensitive Parts 4 1 Hex Trace Mode 3 21 How to Use this Parts Catalog 7 1 HVPS Connectors 5 7 Mode Entry Configuration 3 5 Demo Printing 3 4 Diagnostics Menu 3 4 Hex Trace 3 5 Normal Printing 3 3 Special Functions Menu 3 5 Summary 3 17 Model Clearance 1 2 Differences 1 1 Dimensions 1 2 Options 1 3 N Normal Print Mode 3 6 O Operator Panel 2 2 Attendance Information 2 4 Host Interface Error 2 5 Paper Jam 2 4 Button Service Check 2 50 Error Code Table 2 28 LED Table 2 28 Primary Service Error Codes 2 33 Secondary Codes 2 32 Subcode fuser 2 35 Toner is Low 2 30 l 1 4500 32x Reset 3 18 Reset Defaults 3 13 Service Checks 2 49 Status Information 2 3 Ready 2 3 Option Card Connectors 5 8 Options 1 3 Parallel NPA Mode 3 24 Parallel Port 3 23 Parallel Protocol 3 26 Parts Catalog 7
81. or signs of HVPS Contact Transfer Roller toner buildup and contamination HVPS Board Inspect the HVPS contact transfer roller for contamination Inspect the HVPS board for contamination where it meets the HVPS contacts If all components appear free of contamination replace the following FRUS one at a time in the order shown Transfer Roller HVPS Contact Transfer Roller HVPS Board Diagnostic Information 2 59 4500 32x White or Black Lines or Bands FRU Action Toner Cartridge Paper Feed Drive Gears Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is primarily due to a variation in the speed of the paper as it feeds through the printer especially in the developer and transfer process Inspect the toner cartridge and paper feed components especially the drive gears for signs of wear debris binds or damage Toner on Back of Page FRU Action Print Cartridge Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser Hot Roll Backup Roller The fuser hot roll can cause toner on the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roller later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination and r
82. print disable the resistors If the internal print test page prints correctly the user application printer driver is set up correctly and the correct bidirectional parallel cable is installed yet the printer still fails to print on command from the host computer replace the controller board 2 54 Service Manual 4500 32x Print Quality Service Checks Blank Page FRU Action Toner Cartridge Remove the toner cartridge and gently shake the assembly to evenly distribute the toner Printhead Blank pages can be caused by a Printhead Cable defective printhead assembly high HVPS voltage power supply or engine Engine LVPS Board LVPS board See HVPS High Voltage Power Supply Board on page 5 7 and check the voltage measurements the voltages are correct check the printhead cable for continuity If the cable measures continuity replace the printhead If the cable does not measure continuity replace the cable If the voltage measurements are not correct replace the HVPS If the problem still exists replace the engine LVPS board Diagnostic Information 2 55 4500 32x Black Page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page FRU Action HVPS Contacts Check the contacts for contamination and correct installation Replace as necessary Engine LVPS Board Controller Board HVPS Cable HVPS Make sur
83. r Press Button Or Reset Press 3 Seconds Remove the print cartridge and gently shake it from side to side to redistribute the toner Replace the print cartridge Solid black areas on transparencies or paper contains white streaks Choose a different fill pattern in your software application Try a different type of paper Paper designed for copiers gives the best quality Remove the print cartridge and gently shake it from side to side to redistribute the toner Replace the print cartridge 2 64 Service Manual 4500 32x Problem Action Faint images or repetitive spots Select a different media type or appear on the page form type setting from your printer driver Try a different type of paper Paper designed for copiers gives the best quality Replace the print cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the printer off and back on The printer has missing or Contact the place where you bought damaged parts your printer The operator panel LEDs do not The LEDs may take a few come on when the printer is seconds to come on turned on Make sure the power cord is firmly plugged in at the back of the printer and at the electrical outlet The top cover does not close Make sure the print cartridge is positioned correctly Diag
84. r 10 ft IEEE 1284 Parallel compliant A connector host to B connector printer cable 1427498 Standard Lexmark 6 meter 20 ft IEEE 1284 Parallel compliant a connector host to B connector printer cable 3 38 Service Manual 4500 32x 4 Repair Information WARNING Read the following before handling electronic parts Handling ESD Sensitive Parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the printer Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the printer cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrica
85. r is reset to factory defaults Hex trace mode can be exited by turning off the printer or by pressing and holding the operator panel button to reset the printer Print Quality Test Pages Go to the Special Function Menu see page 3 11 and perform the following 1 Select Three Print Quality Test Pages mode by double pressing the operator panel button until tte Ready Data and Toner Low LEDs are on 2 Perform a long button press until all LEDs are on solid Diagnostic Aids 3 21 4500 32x When a test page is printed from the Special Function Menu e The first diagnostic test page illustrates print registration marks which aid the user during the print registration adjustment process In addition the first diagnostic test page also includes the current value of some user default settings Note The diagnostics test page is printed in English only e The second page is gray e The third page is black Notes Both pages are used by service and manufacturing to evaluate print quality Both diagnostic test pages can be printed from the print quality test pages function Once the print quality test pages are printed the printer enters either normal printing or demo printing modes based on the NVRAM power on default flag 3 22 Service Manual 4500 32x Parallel Port Parallel Port lets the user enable or disable the parallel port If the port is not being used disabling it frees allocated memory to be us
86. raci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Laser Notices xiii 4500 32x Japanese Laser Notice L 3 icBiy 535559 1071 9 15 KETADHHS 21 CFR 7 75 1I 07241 1 D EMAELEAL Y BE TS 8 LIEGEN amp 82508677 5 ALOV V WMECHSCEMMPMANTIET SREB CO 7Y vrI l7z3ZIb 3b OL P AARMELTOIEF CO Li REX770 79577 3 3 BH 5 7 RORY AUG IST DL TH COL LWATACTULS ii BROME H BW TI A amp DIZZAZIOLANZULOL ik Chinese Laser Notice OL ae EI UGE A DHHS 21 CFR Subchapter Xj 47 2 I 1 RIT im AR ne MEH Hb X NI SEGA UE amp IEC 825 ES pn TRI BOE A TIED OLA SB amp A 27 NI 3b RSR 5 EG 770 795 nm VE fH HEIDE ERE VB TOT xiv Service Manual 4500 32x Korean Laser Notice erelE 133 dlolx ASSO DHHS 21 CFR Subchapter 39 TAS 3 Ves 2304 215890 19 9 IEC 825 TAS Zr te 153 40 A EO FA ASS dioec isa 0 ASSES OMS Noz 5 PASSE AS alo ZA 770 795 Lp n E 9 Esot Class Il 3b ajo yoy 7 Suck amp AA AS Sol Fi HT 5 Taz MYA 7 Class TES alo x Ao Ach 32 ALES MAO Sg sur Las
87. rallel NPA mode allows two way communication between the host computer and the printer Perform the following steps to change the Parallel NPA setting 1 Enter the configuration mode See Configuration Mode on page 3 14 for more information 2 Perform a double click button press This moves to the Parallel NPA item on the configuration menu The Parallel NPA Data LED comes on solid 3 The current Parallel NPA setting is indicated by the Off On Auto Press Button LED e When the LED is on solid all data received by the printer must be in NPA packets Any non packet data is rejected as bad packets e When the LED is off the printer is not performing any NPA processing e When the LED is blinking the printer examines incoming data and decides whether it is receiving NPA packets 4 Perform a brief button press to select the Parallel NPA setting 5 Perform long button press All LEDs blink once indicating the setting is saved 6 Exit the configuration mode by turning the printer power off 3 24 Service Manual 4500 32x Off On Auto Setting Value The parallel port does not search for NPA data within the received data The parallel port requires that data sent to the printer be in NPA format The parallel port searches for optional NPA data within the received data Diagnostic Aids 3 25 4500 32x Parallel Protocol The printer supports two parallel protocol settings S
88. rator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Mirror motor failure service error code indication 3 Service error indication Inspect the printhead cable and replace the assembly as necessary If this does not correct the problem replace the engine LVPS board Diagnostic Information 2 17 4500 32x Optional Memory Service Error Code The operator panel button has been pushed and a memory service error has occurred Ye conc Paper Paper Jam Error Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Optional memory service error code indication 3 Service error indication Replace the optional memory DIMM If this does not correct the problem replace the Code Overlay ROM Flash SIMM or the controller board 2 18 Service Manual 4500 32x ROM Checksum Failure Service Error Code The operator panel button has been pushed and a ROM checksum failure service error has occurred Ready Data Toner Low P
89. ress Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 ROM checksum failure service error code indication 3 Service error indication Replace the ROM SIMM If this does not correct the problem replace the controller board Diagnostic Information 2 19 4500 32x Base Memory Service Error Code The operator panel button has been pushed and a base memory service error has occurred Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed again the operator panel will display the service error indication all 6 indicator LEDs blinking Continual pressing of the operator panel button causes the LEDs to repeat in the following order 1 Service error indication 2 Base memory service error code indication 3 Service error indication Replace the controller board 2 20 Service Manual 4500 32x NVRAM Failure Service Error Code The operator panel button has been pushed and a NVRAM failure service error has occurred Ready Data JX Toner Low Press Button Reset Press 3 Seconds Once the error code is displayed if the operator panel button is pushed
90. rm the following steps to change the USB NPA setting 1 2 Enter the configuration mode See Configuration Mode on page 3 14 for more information Perform a double click button press nine times This moves to the USB NPA mode item on the configuration menu The USB NPA Error LED is blinking The current USB NPA setting is indicated by the Off On Auto Press Button LED e When the LED is off the USB port does not search for NPA data within the received data e When the LED is blinking the USB port searches for optional NPA data within the received data e When the LED is on solid the USB port requires that data sent to the printer be in NPA format Perform a brief button press to select a different USB NPA setting Perform a long button press All LEDs blink once indicating the setting is saved Exit the configuration mode by turning the printer power off 3 36 Service Manual 4500 32x Off On Auto Setting Value USB port does not search for NPA data within the received data USB port requires that data sent to the printer be in NPA format USB port searches for optional NPA data within the received data Diagnostic Aids 3 37 4500 32x Interface Cables The printer requires a properly grounded and shielded parallel interface cable The following cables are supported Part M Number Port Cable Description 1329605 Standard Lexmark 3 mete
91. robe Adjust USB Enabled USB NPA Mode Off On Auto Orv Reset Press 3 Seconds For the solid LEDs the lit Par Enabled Ready LED means the panel is presently showing the value for the menu item Parallel Port Enabled The off on auto Press Button LED displays the value of the current setting off on or auto For this example Parallel Port Enabled is off The value list for the menu item Parallel Enabled is off on and auto 3 16 Service Manual 4500 32x Brief button presses cause the printer to cycle through the various values within the value list for the menu item displayed For Parallel Enabled a brief button press causes the off on auto Press Button LED to light Another brief press causes the off on auto Press Button LED to blink Subsequent brief button presses cause the printer to cycle through the valid values for the displayed menu item When the setting you want is displayed on the off on auto Press Button LED a long button press saves the displayed value The printer indicates a setting is being saved by displaying all LEDs on solid The following table shows which printer mode must be active for each operation Operation Mode Print Buffer Normal Operator Panel Reset Normal demo and hex trace Print Test Page Normal Print Font Samples Normal Print Directory Normal Format Flash Normal Set Demo Mode Active Inactive Special
92. rrect voltages See Connector Locations on page 5 1 for more information If these voltages are correct check the main motor cable for continuity If these voltages are not correct see the Low Voltage Power Supply LVPS Service Check on page 2 44 or replace the engine board If continuity exists on each wire replace the main motor If continuity does not exist on one or more of the wires replace the motor cable 2 48 Service Manual 4500 32x Operator Panel Service Check Inspect the operator panel cable for damage Make sure the cable is plugged in securely Run POST and check each LED for proper operation FRU Action Operator Panel Operator Panel Cable If more than one LED does not turn on or an individual LED stays on solid during POST check the operator panel cable for continuity Replace if defective If the cable measures continuity replace the operator panel Operator Panel Operator Panel Cable Controller Board If all LEDs are dim and operate erratically during POST or all LEDs come on and stay on solid during POST replace the following FRUs one at a time in the order shown Controller Board Operator Panel Operator Panel Cable If none of the LEDs come on make sure the cable is properly connected to the operator panel and the controller board Disconnect the cable and check it for continuity Replace if necessary If the cable measures co
93. rs The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der L nge 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die die Klasse bersteigen w rde Menschen keinesfalls erreicht viii Service Manual 4500 32x Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 relatives aux produits laser de Classe I Les produits laser de Classe sont con
94. s trying to print using the USB port re enable the USB port using MarkVision or the printer configuration mode See Configuration Mode on page 3 14 for information on using the printer configuration mode to enable a disabled port 2 6 Service Manual 4500 32x Service Information There are three levels of service code information Primary service error codes e Secondary service error codes e Subcodes sub set of the secondary codes Service information is displayed whenever the printer is in the check state and the printer needs servicing In general service errors are not recoverable However it may be possible to turn the printer off and back on to temporarily recover from the error condition if it is intermittent When service error occurs the printer stops printing immediately The only recovery is to turn off the printer The following operator panel is an example indicating a primary service error code condition m us 9 Toner Low cone Paper re Jam Error Press Button Reset Press 3 Seconds Brief button press displays a service error code pattern Long button press displays a service error code pattern Double click button press not available Open close cover is ignored x X EX A Diagnostic Information 2 7 4500 32x Primary Service Error Codes When a service error occurs the printer stops printing and all operator panel LEDs blink in a continuous pattern i
95. sid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser sont congus pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIIb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Laser Notices ix 4500 32x Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establ
96. tabs on each end of fuser assembly and lift out 4 6 Service Manual 4500 32x Transfer Roll Removal 1 2 3 Open the front cover and remove the toner cartridge See Front Cover on page 4 2 for more information Release the transfer roll left and right bearing Remove the transfer roll Paper Feed Clutch Solenoid Removal 1 2 q ON OD 10 11 12 13 14 15 Remove the front cover See Front Cover on page 4 2 for more information Remove top cover See Top Cover on page 4 2 for more information Remove rear auto sheet feed cover See Auto Sheet Feed ASF Assembly Removal on page 4 3 for more information Remove right side cover See Right Side Cover on page 4 3 for more information Remove controller board cage See Controller Board Cage Removal on page 4 4 for more information Disconnect the printer motor cable Remove optional Tray 2 connector from bracket Remove the four main drive gear assembly screws Remove the main drive gear assembly with drive motor from printer Depress paper feed solenoid locking tab and slide paper feed solenoid off D roll assembly shaft Remove the toner cartridge Tilt the printer carefully to the rear so it is resting on the ASF Remove the four bottom cover screws Disconnect paper feed clutch solenoid cable from engine card Remove the paper feed clutch solenoid Repair Information 4 7
97. tandard and Fastbytes When the protocol is set to Standard information is received at a normal transmission rate When the protocol is set to Fastbytes information is received at a much faster transmission rate provided the host computer supports the Fastbytes mode Perform the following steps to change the Parallel Protocol setting 1 2 Enter the configuration mode See Configuration Mode on page 3 14 for more information Perform a double click button press two times This moves to the Parallel Protocol item on the configuration menu The Parallel Protocol Load Paper LED comes on solid The current Parallel Protocol setting is indicated by the Off On Auto Press Button LED When the LED is off the Parallel Protocol is set to Standard When the LED is on the Parallel Protocol is set to Fastbytes Perform a brief button press to select the Parallel Protocol setting Perform a long button press All LEDs blink once indicating the setting is saved Exit the configuration mode by turning the printer power off Off On Auto Setting Value Parallel port uses Standard protocol 9 Parallel port uses Fastbytes protocol 3 26 Service Manual 4500 32x Parallel Mode 1 Parallel Mode 1 controls whether or not resistors are enabled on the parallel post signals The default is to not have the resistors enabled however this function is useful because some IBM clone personal co
98. ter describes procedures you can use to identify printer failures and verify that repairs have corrected the problem Performing Self Test At power up each LED turns on and off in reverse sequence starting with Press Button and ending with Ready Each LED remains on for approximately one second but no more than approximately two seconds This cycling repeats as needed during the execution of the self test The printer performs the cycle at least once Additional cycles can be interrupted at any point in the cycle indicating the self test is complete Information Priority The priority for displaying information on the operator panel is Service information Top cover open All other information in the order of occurrence Diagnostic Aids 3 1 4500 32x Printer Operation Modes The printer supports six distinct modes of operation Each of the following operations may only be performed if the printer is in the correct operation mode The six modes are e Normal printing Demo printing Diagnostics test Special function menu Configuration mode e Hex trace The mode entry table lists steps to enter and exit each mode See Printer Modes Summary Table on page 3 3 for details 3 2 Service Manual 4500 32x Printer Modes Summary Table Mode Method of Entry Method of Exit Normal NVRAM power on default Turn off printer and follow Printing flag set to normal instructions for method of AND
99. the pick roller clutch assembly is worn the solenoid may not stop the pick roller from rotating Replace the pick roller clutch assembly if necessary Make sure the spring on the solenoid is properly installed If the spring is improperly installed or missing the pick roller will continuously pick paper Paper Picks but Stops About an Inch Down the Page FRU Action Roller Guides Check for correct position of roller guides on pick roller assembly Diagnostic Information 2 51 4500 32x Paper Picks but Stops Half Way Through the Printer FRU Action Input Paper Feed Sensor Engine Board Make sure the input paper feed sensor is working properly Check for a broken or stuck flag on the input paper feed sensor Check to make sure the cable is seated on the engine board See Connector Locations on page 5 1 for more information If correct replace the input paper feed sensor If these voltages are not correct replace the engine board Paper Never Picks FRU Action Paper Tray Pick Roller Solenoid Make sure the paper tray is correctly installed The black mylar guide sheet in the front of the tray must be positioned in the paper path just behind the pick roller assembly This guide sheet can easily block the paper path if installed incorrectly Make sure solenoid is installed correctly and its cable is plugged into the engine board See
100. ual 4500 32x Cold Fuser Service Check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action Fuser Lamp If the fuser lamp comes on anda Lamp Cable fuser failure LED error code displays Thermistor be sure the thermistor is contacting LVPS the hot roll and the thermistor cable is firmly seated in connector CN1 on the LVPS board Check for excessive toner buildup on the surface of the thermistor Clean or replace as necessary See Connector Locations on page 5 1 for more information Turn the printer off and disconnect the thermistor cable from the engine board Measure the resistance of the thermistor The resistance measures approximately 118K ohms when cool approximately 40 Replace the fuser assembly as necessary Diagnostic Information 2 47 4500 32x Hot Fuser Service Check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action Fuser Thermistor Disconnect the thermistor cable from the engine board Measure the resistance across the thermistor cable See Connector Locations on page 5 1 for more information Replace the fuser assembly if the resistance is lower than 1k ohm or shorted Main Motor Service Check FRU Action Engine Board Main Motor Main Motor Cable Check the engine board for the co
101. way from the printer to disengage the elongated hinge pivots Remove the auto sheet feed Repair Information 4 3 4500 32x Printhead Assembly Removal 1 2 N Open the front cover See Front Cover on page 4 2 for more information Remove the top cover See Top Cover on page 4 2 for more information Remove the four top screws from the printhead mounting plate Note There are two screws on each end of the printhead plate used to fasten the plate to the printer left and right side frame Remove the printhead plate ground strap screw Remove the controller cage screw from the printhead mounting plate Disconnect the printhead cables Remove the three printhead screws Remove the printhead Controller Board Removal 1 No oa Ao Open the front cover See Front Cover on page 4 2 for more information Remove the right side cover See Right Side Cover on page 4 3 for more information Remove the controller board cover screw Disconnect cables from the controller board Remove the two parallel cable screws Remove the four controller board screws Remove the controller board Controller Board Cage Removal 1 2 3 4 Open the front cover See Front Cover on page 4 2 for more information Remove the right side cover See Right Side Cover on page 4 3 for more information Remove the controller board See Controller Board Removal on page 4 4 for more i
102. xecuting the engine cleaning cycle place one sheet of paper into the automatic paper feed slot The cleaning mode helps eliminate small specs of toner present in the background when printing See the Special Function Menu page 3 11 and this action Perform a long button press until all LEDs are on solid The printer feeds one sheet of paper Once the engine cleaning cycle pages are printed the printer enters either normal printing or demo printing modes based on the NVRAM power on default flag Reset Defaults The operator panel reset operation is available when the printer is operating in its normal mode demo mode or hex trace mode and when the operator panel indicates a printer state which permits the operator panel reset operation For example when the printer posts the paper jam indication operator panel reset is not a permitted operation as long as the printer is in the paper jam state On the other hand when the printer posts the Busy indication an operator panel reset is permitted Diagnostic Aids 3 13 4500 32x Configuration Mode The configuration mode allows the setting of certain printer functions through the operator panel that cannot be modified using the data stream The following settings may be modified or selected in configuration mode Parallel Port Settings Enable port NPA mode Protocol Mode 1 Mode 2 Strobe adjust USB Settings Enable port NPA mode PPDS
103. y state Ready Data Toner Low Load Paper Paper Jam Error To Reset Press 3 Seconds 9 Press Button Briefly press the Reset button The menus page contains the following information Listing of all printer settings contained in the operator panel menus and their default values Printer information such as serial number page count installed RAM engine code level RIP code level and font information Note The menus page is printed in the language specified by the display language printer setting 3 8 Service Manual 4500 32x Diagnostic Tests Mode The diagnostic tests mode causes the printers internal tests to be performed If any of the diagnostic tests fail a service indication is posted You can determine which test failed by accessing the service code associated with the service error The secondary service code is displayed by performing a button press while the service indication is posted on the operator panel If the printer completes all its diagnostic tests successfully Toner Low LED blinks To exit diagnostics turn off the printer While running diagnostics the printer performs the following memory tests e Standard memory test Optional memory test When the printer enters Normal or Demo modes the total amount of installed memory detected during the POST sequence is compared with an NVRAM value representing the printer total installed memory If the amount of d

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