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Netra ct Server Service Manual

1. FIGURE A 2 RJ 45 Ethernet Connector Diagram TABLE A 1 Ethernet Connector Pinouts CPU Card J2301 Pin No Description 1 o N DD oO FF WO N TXD TXD RXD Not used Not used RXD Not used Not used Appendix A Connector Pinouts A 3 A 1 2 COM Port This port is connected logically to serial port A It is intended to be used only for serial output to a terminal Caution Serial port A is also connected through the rear cPCI connectors No mechanism is provided to disable simultaneous input from the front panel and the rear cPCI connectors Attempts to input data from both ports will place the board in an unknown state FIGURE A 3 CPU Card Front Panel TTYA Diagram A 4 Netra ct Server Service Manual February 2001 A 2 CPU Front Transition Card Netra ct 800 Server FIGURE A 4 shows the locations of the connectors on the CPU front transition card CPU FTC for the Netra ct 800 server Parallel Ethernet B TTYA TTY B SCSI 3 FIGURE A 4 Connectors on the CPU Front Transition Card Netra ct 800 Server Appendix A Connector Pinouts A 5 A 2 1 Parallel Port The parallel port on the CPU front transition card for the Netra ct 800 server is a DB 25 female receptacle is Bios S ote Bae eee 25 00000000000 0 14 FIGURE A 5 Parallel Connector TABLE A 2 Parallel Por
2. FIGURE 4 9 Connectors on the CPU Rear Transition Card Netra ct 400 Server 4 20 Netra ct Server Service Manual February 2001 4 8 2 4 8 3 4 8 4 General Troubleshooting Requirements The following devices are generally required to take some of the recommended actions in this section Network interface TTYA and TTYB connection or an ASCII terminal connection to serial port Parallel port interface a a a m Loopback connectors Mechanical Failures Symptom Unable to insert the CPU card into the backplane Action Verify that there are no mechanical and physical obstructions in the slot where the CPU card is going to be installed Make sure no pins on the board connectors or the CompactPCI backplane connectors are bent or damaged Power On Failures This section provides examples of power on failure symptoms and suggested actions There can be several reasons for the power on failures Make sure the CPU card is installed properly Note If both Ready and Alarm LEDs on the CPU card are green the board is partially functional and capable of running POST power on self test It means that the basic functionality of the board is present If none of the aforementioned LEDs is green and the board is installed properly the board is not functional In that case contact your Sun supplier or field service engineer Chapter 4 Troubleshooting the System 4 21 4 8 5 4 8 6 F
3. TTY B FIGURE A 10 Connectors on the CPU Front Transition Card Netra ct 400 Server A 12 Netra ct Server Service Manual February 2001 A3 1 SCSI VHDC The SCSI port on the CPU FTC for the Netra ct 400 server is a 68 pin CHAMP very high density connector VHDC Note that a VHDC to SCSI 3 cable is included with the Netra ct server part number 530 2454 01 TABLE A 7 SCSI Port Pinouts CPU FTC for the Netra ct 400 Server Pin No Signal Pin No Signal Pin No Signal 1 GND 24 GND 47 DATA 7 2 PRES_L 25 GND 48 PL_L 3 GND 26 GND 49 PRES_L 4 GND 27 GND 50 GND 5 GND 28 GND 51 TERM PWR 6 GND 29 GND 52 TERM PWR 7 GND 30 GND 53 GND 8 GND 31 GND 54 GND 9 GND 32 GND 55 ATN_L 10 GND 33 GND 56 GND 11 GND 34 GND 57 BSY_L 12 GND 35 DATA 12 58 ACK_L 13 GND 36 DATA 13 59 RST_L 14 GND 37 DATA 14 60 MSG_L 15 GND 38 DATA 15 61 SEL_L 16 GND 39 PH_L 62 CD_L 17 TERM PWR 40 DATA 0 63 REQ_L 18 TERM PWR 41 DATA 1 64 IO_L 19 GND 42 DATA 2 65 DATA 8 20 GND 43 DATA 3 66 DATA 9 21 GND 44 DATA 4 67 DATA 10 22 GND 45 DATA 5 68 DATA 11 23 GND 46 DATA 6 Appendix A Connector Pinouts A 13 A 3 2 Parallel Port The parallel port on the CPU FTC for the Netra ct 400 server is an AMPLIMITE SLIMLINE female receptacle is6 Gxe ese oie og 6S Slat 200000000000 0 014 FIGURE A 11 Parallel Connector TABLE A 8 Parallel Port Pinouts CPU FTC for the Netra ct 400 Server Pin No Signal P
4. FIGURE 9 3 Loosening the Screws at the Top and Bottom of a Netra ct 400 Server 9 Grasp the flat vertical purple handles at the lower left and middle right of the server and slowly pull the server out of the chassis until the purple server bar at the top of the server is visible 10 With your right hand grasp the purple bar at the top of the server and completely pull the server out of the chassis using the flat vertical handle and the bar FIGURE 9 4 shows how to remove a Netra ct 800 server from the chassis and FIGURE 9 5 shows how to remove a Netra ct 400 server from the chassis 9 6 Netra ct Server Service Manual February 2001 9 7 Removing and Replacing the Servers FIGURE 9 4 Removing or Inserting a Netra ct 800 Server Chapter 9 FIGURE 9 5 Removing or Inserting a Netra ct 400 Server 11 Set the server aside on a flat surface Netra ct Server Service Manual February 2001 9 8 9 1 2 Replacing a Server See the Netra ct Server Product Overview for combinations of Netra ct 400 server and Netra ct 800 server supported within a chassis With your left hand grasp the flat vertical purple handle to the left of the power supply unit With your right hand grasp the purple server bar at the top of the server and in
5. C Complaints Message NO ADDERSS ACK 80 Cause This message indicates a problem with C and often it s the pcf8584 driver that complains followed by the address it was trying to access for example NO ADDRESS ACK 80 indicates a problem with address 80 which is the fixed address of the system controller board Most of the Sun drivers print a secondary error message but the principal error message comes from pcf8584 The interface to this is through an ioctl so its done through software This message indicates a problem but not the severity Sometimes such a message is normal For example when a power supply is removed the Present line goes low and the SCB sets the bit high interrupt The kernel pcf8584 goes down the device line querying for interrupts in the order in which the devices boot each one answering The message 8584 NO ADDR ACK 0x9E occurs when the device is removed Because it happened after the driver tried to query the hardware this spurious error message occurs This happens with fans and power supplies Appendix C Error Messages C 9 Action If the error message occurs during a hot swap operation it is erroneous and should be ignored If the error messge occurs during normal operation it may indicate a problem with the I C device Use envmond to troubleshoot the system using the instructions in Troubleshooting the System Using envmond on page 4 7 C 4 C 10 Bus Busy Complaints
6. Lock the ejection levers There are several different models of locking ejection levers so the method you would use to lock the ejection levers will vary depending on the model of the ejection lever used on the card Refer to the documentation that came with the I O card for instructions on locking the ejection levers Connect to the replacement I O rear transition card any cables that you unplugged from the failed I O rear transition card Get the replacement front I O card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Go to the front of the system and keeping the card vertical slide the front I O card between the two guides FIGURE 6 9 on page 6 14 Chapter6 Removing and Replacing Hot Swappable Cards 6 47 6 48 11 12 13 Make sure that you are installing the front I O card in the same I O slot as the I O rear transition card before proceeding The cards will not operate if you do not have them installed in the same I O slot There are labels under the I O slots that give the I O slot numbers for the Netra ct 800 server and Netra ct 400 server The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutou
7. February 2001 Alarm card slot LEDs FIGURE 6 17 Locating the Alarm Card LEDs on the System Status Panel Netra ct 400 Server The amber Okay to Remove LED on the system status panel indicates whether the alarm card can be safely removed Status of the ae Okay to Remove LED eC Indication Go to On The I O slot that holds the Step 13 on page 6 34 alarm card has been set to full hot swap You can remove the alarm card from the slot Off The I O slot that holds the Step 11 on page 6 34 alarm card has been set to basic hot swap You must use the cfgadm utility to deactivate the alarm card before you can remove it 1 The envmond software must be installed and running for full hot swap to work on an alarm card Chapter6 Removing and Replacing Hot Swappable Cards 6 33 11 Identify the attachment point ID that corresponds to I O slot 1 which is the I O slot that controls the alarm card As root enter cfgadm pci For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid cpci_slotl stpcipci fhs connected configured ok pci_pci0 cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 1 in a Netra
8. M midplane NEBS PICMG R rear access rear transition card The functional equivalent of a backplane The midplane is secured to the back of the server The CPU card I O cards and storage devices plug into the midplane from the front and the rear transition cards plug into the midplane from the rear An acronym for Network Equipment Building System A set of requirements for equipment installed in telco offices These requirements cover personnel safety protection of property and operational continuity NEBS testing involves subjecting equipment to shaking for earthquakes fire and other environmental insults There are three levels of NEBS compliance each a superset of the preceding NEBS level 3 the highest level certifies that a piece of equipment can be safely deployed in an extreme environment A telco Central Office is considered an extreme environment The NEBS standards are maintained by Telcordia Technologies Inc formerly Bellcore Acronym for the PCI Inductrial Computer Manufacturers Group PCI stands for Peripheral Component Interconnect PICMG is the group that promulgates the CompactPCI standard See CompactPCI The model of the Netra ct server that is configured so that all of the cables come out from the rear of the chassis Used only on the rear access models of the Netra ct server The rear transition cards extend the connectors from the midplane to the rear of the cha
9. OpenBoot PROM On Board Diagnostics There are several OBP variables specific to the Netra ct server such as m pcia probe list Probes the bus that runs the first ethernet port front connection and standard I O devices by default 1 2 a pcib probe list Probes the bus that runs the second ethernet port rear connection by default 1 2 3 m cpci probe list Probes the bus that runs connections to all cPCI slots in the ct400 or ct800 by default 0 1 2 3 4 5 6 7 8 9 a b c d e f Chapter 4 Troubleshooting the System 4 23 4 8 7 1 4 8 7 2 The following section describes the OBP on board diagnostics To execute the OBP on board diagnostics the system must be at the ok prompt The OBP on board diagnostics are listed as follows watch clock watch net and watch net all probe scsi test alias name device path all watch clock The watch clock command reads a register in the NVRAM TOD chip and displays the result as a seconds counter During normal operation the seconds counter repeatedly increments from 0 to 59 until interrupted by pressing any key on the PS 2 keyboard The following identifies the watch clock output message ok watch clock Watching the seconds register of the real time clock chip It should be ticking once a second Type any key to stop 49 ok watch net and watch net all The watch net and watch net all commands monitor Ethernet packets on the Ethernet interfaces conne
10. Sy CITI III LILLY EEEL L N FIGURE 8 8 Removing a System Controller Board 5 Slide the board out and place it on the electrostatic discharge mat Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 9 8 2 2 Replacing the System Controller Board 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Push the ejection lever all the way down 3 Line up the system controller board with its slot using the upper and lower rails making sure that the component side of the board faces the left of the server The wide connector should be inserted first as shown in FIGURE 8 9 FIGURE 8 9 Inserting a System Controller Board 8 10 Netra ct Server Service Manual February 2001 AN 4 Slide the board into the slot FIGURE 8 9 5 Flip the ejection lever up as you slide the board into the slot to completely seat it in the card cage The notch on the ejection lever should fit into the cutout Caution Do not force any board into a slot this can cause damage to the board and system The board should insert and seat smoothly If it binds remove the board and inspect the card cage slot for any obvious obstructions When the board is completely seated you should see a brief flash of light behind the board a If the light flashes on and off and remains off then the board is seate
11. The CPU card should be installed in I O slot 1 in the Netra ct 800 server and in I O slot 3 in the Netra ct 400 server Make sure all the necessary cables are attached properly to the CPU transition card The following figures show the connectors on the different CPU transition cards m CPU front transition card Netra ct 800 server FIGURE 4 6 a CPU front transition card Netra ct 400 server FIGURE 4 7 m CPU rear transition card Netra ct 800 server FIGURE 4 8 m CPU rear transition card Netra ct 400 server FIGURE 4 9 Note The CPU rear transition card is the same for both the Netra ct 800 server and the Netra ct 400 server only the location in the rear card cage differs Chapter 4 Troubleshooting the System 4 17 4 18 Parallel Ethernet TTYA TTYB SCSI FIGURE 4 6 Connectors on the CPU Front Transition Card Netra ct 800 Server Netra ct Server Service Manual February 2001 SCSI Parallel FIGURE 4 7 Connectors on the CPU Front Transition Card Netra ct 400 Server 4 19 Troubleshooting the System Chapter 4 Parallel TTYA TTYB te Da Ethernet A Q aS Ethernet B N Sy SCSI FIGURE 4 8 Connectors on the CPU Rear Transition Card Netra ct 800 Server Ethernet A Ethernet B ee scsi
12. where ap_id is the attachment point ID for the removeable media drive that you want to remove For example to deactivate the removeable media drive using the feedback given above as root enter cfgadm c unconfigure c0 dsk c0t6d0 Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 9 5 Verify that the removeable media drive has been deactivated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition co scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0 disk connected configured unknown c0 dsk c0t6d0 unavailable connected unconfigured unknown Note that in the sample feedback above the Type column for the removeable media drive c0 dsk c0t6d0 is now unavailable and the Occupant column now shows it as unconfigured You can also use the removeable media module RMM LEDs on the system status panel to verify that the removeable media drive has been deactivated FIGURE 7 2 on page 7 6 The Okay to Remove LED D on the system status panel for the removeable media module should go ON indicating that you can remove the removeable media drive from the slot 6 Using a No 2 Phillips screwdriver loosen the captive screw that holds the removeable media module in place 7 Pull the module from the system and place it on the electrostatic discharge mat 7 10 Netra ct
13. m ol ALARM3_COM A 26 Netra ct Server Service Manual February 2001 A 5 2 Ethernet Port The Ethernet port on the alarm card for the Netra ct 800 server is an RJ 45 connector for 10BASE T 1 8 FIGURE A 23 RJ 45 Ethernet Connector Diagram TABLE A 18 Ethernet Connector Pinouts Alarm Card for the Netra ct 800 Server Pin No Description Pin No Description 1 TXD 5 Not used 2 TXD 6 RXD 3 RXD 7 Not used 4 Not used 8 Not used Appendix A Connector Pinouts lt A 27 A 5 3 COM 1 The COM 1 port on the alarm card for the Netra ct 800 server is a DB 9 male connector o0o000 60 9 O Og FIGURE A 24 COM 1 Connector TABLE A 19 COM 1 Connector Pinouts Alarm Card for the Netra ct 800 Server Pin No Description NC RXD TXD NC Isolated GND 1 NC RTS CTS NC eo oo NOAA FEF OQO NY A 28 Netra ct Server Service Manual February 2001 A 5 4 COM 2 The COM 2 port on the alarm card for the Netra ct 800 server is a DB 9 male connector 6 FIGURE A 25 COM 2 Connector 00000 0000 9 TABLE A 20 COM 2 Connector Pinouts Alarm Card for the Netra ct 800 Server Pin No eo oo NOAA FF QO N ea Description DCD RXD TXD DTR Isolated GND 2 DSR RTS CTS NC Appendix A Connector Pinouts A 29 A 6 Alarm Card Netra ct 400 Server FIGURE A 26 shows the locations of the connectors on the alar
14. Devices pei pcil08e 1000 SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pci pcil08e 1000 CODE EXAMPLE 4 1 prtdiag Output for a Netra ct 800 Server I O 5 Yes I O 6 Yes I O 7 Yes I O 8 Yes PDU 1 Yes PDU 2 Yes PSU 1 Yes PSU 2 Yes on on on on on on off off CompactPCI off off off ort on SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices per pcil08e 1000 SUNW hme SUNW isptwo IO Slot Properties auto config disabled CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pci pcil08e 1000 SUNW qfe pcil08e 1000 SUNW qfe pcil08e 1000 SUNW qfe pcil08e 1000 SUNW qfe pcil176 608 CompactPCI IO Slot Properties auto config disabled Board Type Alarm Card Devices pei ebus ethernet Power Distribution Unit Power Distribution Unit Power Supply Unit condition ok temperature ok ps fan ok supply on Power Supply Unit condition ok temperature ok Chapter 4 Troubleshooting the System 4 9 CODE EXAMPLE 4 1 FAN I Yes FAN 2 Yes HDD 0 Yes HDD 1 Yes RM Yes System Board PROM revision prtdiag Output for a Netra ct 800 Server on on on on on OBP 3 14 1 2000 04 28 12 56 off ps fan ok supply on Tray condition ok fan speed low Tray condition ok fan speed low Hard Disk
15. Insert the disk adapter module with the connector facing the left rear side of the server FIGURE 11 2 4 Secure the disk adapter module to the server using the two screws at the top of the disk adapter module 11 6 Netra ct Server Service Manual February 2001 5 Reinsert the hard disk drive in the drive bay Refer to Replacing a Hard Disk Drive on page 11 4 for those instructions 11 3 SCSI Termination Board Netra ct 800 Server Only This section describes you how to remove and replace a SCSI termination board from the Netra ct 800 server 11 3 1 Removing a SCSI Termination Board 1 Complete the power off steps Refer to Powering Off the Server on page 2 6 for those instructions 2 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 3 Locate the SCSI termination board The SCSI termination board is located directly below the removeable media module SCSI termination board FIGURE 11 4 Locating the SCSI Termination Board Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 7 TESZ Loosen the silver screw that holds the SCSI termination board in place Remove the SCSI termination board from the server Replacing a SCSI Termination Board Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Insert the SCSI termination board into the slot beneat
16. POST 4 12 Troubleshooting the System Using the Remote System Control RSC 4 14 Troubleshooting a Power Supply Using the Power Supply Unit LEDs 4 14 4 7 1 Troubleshooting the Power Supply Unit in the Netra ct 400 Server 4 15 4 7 2 Troubleshooting the Power Supply Units in the Netra ct 800 Server 4 15 Troubleshooting a CPU Card 4 16 4 8 1 General Troubleshooting Tips 4 17 4 8 2 General Troubleshooting Requirements 4 21 4 8 3 Mechanical Failures 4 21 4 8 4 Power On Failures 4 21 4 8 5 Failures Subsequent to Power On 4 22 4 8 6 Troubleshooting During POST OBP and During Boot Process 4 22 4 8 7 OpenBoot PROM On Board Diagnostics 4 23 4 8 8 OpenBoot Diagnostics OB Diag 4 27 Part III Replacing Hot Swappable FRUs 5 Hot Swap Software Commands 5 1 5 1 Using the cfgadm Utility 5 2 Contents iv 5 1 1 Logging In to the Netra ct Server 5 2 5 1 2 Running the cfgadm Utility 5 2 Removing and Replacing Hot Swappable Cards 6 1 6 1 Front Access Models 6 2 6 1 1 I OCard 6 2 6 1 2 Alarm Card 6 18 6 2 Rear Access Models 6 39 6 2 1 Front I O Card and I O Rear Transition Card 6 40 6 2 2 Alarm Rear Transition Card Netra ct 800 Server Only 6 51 Removing and Replacing Hard Disk Drives and Removeable Media 7 1 7 1 Hard Disk Drive 7 1 7 1 1 Removing a Hard Disk Drive 7 2 7 1 2 Installing a Hard Disk Drive 7 7 7 2 CD ROM DVD or DAT Drive Netra ct 800 Server Only 7 8 7 2 1 Removing a CD ROM DVD or DAT Drive 7 9 7 2 2 Inst
17. SUBTEST flash supported Enter 0 14 tests 15 Quit 16 Menu Il ll Vv Netra ct Server Service Manual February 2001 PART il Replacing Hot Swappable FRUs Hot Swap Software Commands Removing and Replacing Hot Swappable Cards Removing and Replacing Hard Disk Drives and Removeable Media Removing and Replacing Hot Swappable Subassemblies Chapter 5 Chapter 6 Chapter 7 Chapter 8 Netra ct Server Service Manual CHAPTER 5 Hot Swap Software Commands Certain FRUs in the Netra ct server are hot swappable see Hot Swappable FRUs on page 1 4 Hot swap a key feature of the PICMG standard means that a CompactPCI card that meets the PICMG standard can be reliably inserted into or extracted from a powered and operating CompactPCI platform without affecting the other functions of the platform The standard also defines state transitions for the hardware and software connection processes that allow the card to be connected and configured The Netra ct server allows for two models of hot swap a Basic hot swap m Full hot swap The models can be explained by first defining two terms a Hardware connection process the electrical connection and disconnection of an I O board m Software connection process the software management by the operating system of the board allocating releasing resources attaching detaching device drivers etc In the basic hot swap model
18. The possible settings for this variable are m ttya default m ttyb m keyboard m rsc ttya and ttyb represent the serial ports on the CPU card keyboard represents the standard system keyboard not present on the Netra ct server rsc is used by the alarm card If no system keyboard is connected the console port defaults to ttya Note Be sure the two variables are consistent with each other For example do not set the output device to screen and the input device to ttya Chapter 4 Troubleshooting the System 4 13 There is another OBP variable that controls the behavior of the POST process called diag level By default this variable is set to max which means POST will run more thorough verbose tests against the hardware This variable can also be set to min which will run a less stringent set of tests against the hardware A minimum level of POST testing also takes less time so the Solaris operating environment can boot more quickly on a machine with diag level set to min To run the maximum amount of POST tests as root enter ok setenv diag level max To run the minimum amount of POST tests as root enter ok setenv diag level min 4 6 Troubleshooting the System Using the Remote System Control RSC For information on troubleshooting the alarm card refer to the Remote System Control RSC User s Guide For the Netra ct Server Alarm Card part number 806 3301 xx 4 7 4 14 Troubleshooting a Power S
19. You can power off the Netra ct server in three ways m Graceful hardware power down a Ungraceful hardware power down m Graceful software power down If you do not have a terminal hookup to your server and your CPU is functioning normally you should go through a graceful hardware power down for your server For a graceful hardware power down you would press the system power button for 2 6 Netra ct Server Service Manual February 2001 less than four seconds This will start the orderly power down sequence in a manner that no persistent OS data structures are corrupted In the orderly power down applications in service may be abnormally terminated and no further services will be invoked by the CPU If you do not have a terminal hookup to your server and your CPU is not functioning normally you will not be able to go through a graceful hardware power down you will have to go through an ungraceful hardware power down instead For an ungraceful hardware power down you would press the system power button for more than four seconds This will immediately shut the system down without making any attempts to keep the persistent OS data structures from being corrupted A graceful software power down is a normal power down using a terminal connected to your server where you would log onto the server as root then execute a software command to bring the server down safely m For hardware power down instructions go to To Perform a Hardware Po
20. has not been powered on yet Also the PDU LEDs on the system status panel should be in this state m Green LED D is ON m Amber LED Om is OFF This tells you that the power supply locking mechanism s are in the locked down position and the power distribution unit s are receiving power and functioning properly Locate the system status panel The location of the system status panel in the Netra ct 800 server and Netra ct 400 server is illustrated in FIGURE 2 3 Chapter 2 Powering the Server Off and On 2 3 System status panel Netra ct 800 server System status panels Netra ct 400 servers FIGURE 2 3 System Status Panel Locations 3 Locate the system power button on the system status panel and press the system power button to power on the server FIGURE 2 4 shows the system power button location for the Netra ct 800 server and 5 shows the system power button location for the Netra ct 400 server FIGURE 2 Netra ct Server Service Manual February 2001 2 4 When you first power on the Netra ct server some or all of the green Power LEDs on the system status panel flash on and off for several seconds m Ifthe diag switch variable is set to true and the diag level variable is set to max in the OpenBoot PROM then all of the green Power LEDs on the sy
21. on the system status panel for the I O slot should go OFF indicating that the card has been connected Activate the I O cards with the cfgadm dynamic reconfiguration software cfgadm c configure ap_id where ap_id is the attachment point ID For example to activate the I O cards in slot 4 as root enter cfgadm c configure pci_pci0 cpci_slot4 If you were to enter the cfgadm pci command again at this point you should see the fields changed for the cards in I O slot 4 Ap_Id pci_pci0 cpci_slot2 pci_pcid cpci_slot3 pci_pci0 cpci_slot4 pci_pcid cpci_slot5 pci_pci0 cpci_slot6 pci_pci0 cpci_slot7 pci_pcid cpci_slot8 17 Type Receptacle Occupant Condition unknown empty unconfigured unknown stpcipci fhs connected configured ok stpcipci fhs connected configured ok unknown empty unconfigured unknown unknown empty unconfigured unknown unknown empty unconfigured unknown stpcipci fhs connected configured ok 6 50 18 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 10 on page 6 17 Do this for both the front I O card and the I O rear transition card Perform any I O card specific software configuration procedures if necessary Refer to the documentation that you received with your CompactPCI I O cards for more information Netra ct Server Service Manual February 2001 6 2 2 6 2
22. the cards one at a time If you move multiple cards in rapid succession and at the same time you may panic or hang the system Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the slot filler panel if necessary The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Store the slot filler panel in a safe place you may have to use it again if you have to remove an I O card for an extended period of time Get the replacement I O card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Keeping the card vertical slide the card into the slot between the two guides The cuts in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the notches in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates Chapter6 Removing and Replacing Hot Swappable Cards 6 13 ps beea x 2 Ns Se X A OT FIGURE 6 9 Aligning the Card with the Card Cage Cutouts 6 Lock the ejection levers There are several different models of locking ejection leve
23. usr platform SUNW UltraSPARC IIi Netract rsc Chapter6 Removing and Replacing Hot Swappable Cards 6 37 6 38 13 14 15 16 17 Restore the RSC configuration settings from the remote system As root enter rscadm set lt remote filename where remote filename is the file name that you used to create the backup file in Step 1 on page 6 30 As root enter the following command pkill HUP envmond Download the latest firmware to run on RSC rscadm download file For example to download the firmware to run on RSC you would normally enter the following command rscadm download lib images rscfw It may take several minutes for the firmware to download completely Note You may see the following error messages as you re downloading the latest firmware envmond 206 heartbeat so Alarm card firmware not responding envmond 206 heartbeat so Alarm Card Failed After approximately 60 seconds the alarm card should go through a self test and the following message should appear envmond 206 alarmcard so Alarm Card is OK If this message appears after approximately 60 seconds then the firmware was downloaded successfully and you can ignore the earlier error messages Using a No 2 Phillips screwdriver tighten the captive screw inside the card s ejection lever on the bottom left side Tighten the three remaining captive screws two on the top and one on the bottom N
24. 1 2 Replacing the CPU Card Attach a wrist strap to your wrist and to a bare metal area on the system Replace the CPU front transition card if you have not done so already You must replace the CPU front transition card before you can replace the CPU card Go to Replacing a CPU Front Transition Card on page 10 13 for those instructions and then return here Reinstall any optional memory cards onto the replacement CPU card if necessary If you wanted to preserve the host ID on your CPU card install the host ID board from the failed CPU card onto the replacement CPU card FIGURE 10 3 on page 10 5 Note The J3401 jumper shown in FIGURE 10 3 is only a mechanical stabilizer for the host ID board It does not contain any signals Keeping the CPU card vertical slide the card into the slot between the two guides The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 10 4 shows how to insert an I O card into a slot the same principal applies to a CPU card 10 6 Netra ct Server Service Manual February 2001 FIGURE 10 4 Aligning the Card with the Card Cage Cutouts 6
25. 2 1 Alarm Rear Transition Card Netra ct 800 Server Only Caution The maximum voltage that can be applied to an alarm card is 60 VDC as specified in UL1950 and IEC 60950 The maximum current is 500mA The procedures in this section describe how to remove and replace an alarm rear transition card in a Netra ct 800 server only there is no alarm rear transition card option available for the Netra ct 400 server The alarm rear transition card for the Netra ct 800 server consists of two separate cards m The alarm card m The alarm rear transition card When one of the two cards fail you must replace both the alarm card and the alarm rear transition card The alarm card is installed from the front of the Netra ct 800 server It is the same alarm card that is used in the front access model of the Netra ct 800 server The alarm rear transition card extends the ports on the alarm card installed at the front of the server to the alarm rear transition card installed at the rear of the server The alarm card must be installed in the front of the server in order for the alarm rear transition card to work m If you are removing and replacing faulty cards in the server first to go Removing an Alarm Rear Transition Card on page 6 51 then go to Installing an Alarm Rear Transition Card on page 6 53 a If you are installing new cards in the server go to Installing an Alarm Rear Transition Card on page 6 53 Removing a
26. 3 TTYB A 21 A44 Ethernet A Port A 22 A 4 5 Ethernet B Port A 23 A 4 6 SCSI VHDC A 24 A 5 Alarm Card Netra ct 800 Server A 25 A 5 1 Alarm Port A 26 A 5 2 Ethernet Port A 27 A 5 3 COM1 A 28 A5 4 COM2 A 29 A 6 Alarm Card Netra ct 400 Server A 30 A 6 1 COM2 A 31 A 6 2 COM1 A 32 A 6 3 Alarm Port A 33 A 6 4 Ethernet Port A 34 A 7 Alarm Rear Transition Card Netra ct 800 Server A 35 A 7 1 Ethernet Port A 36 A 7 2 COM2 A 37 A 7 3 COM1 A 38 A 7 4 Alarm Port A 39 B Connecting a Terminal Console to the Server B 1 B 1 To Use an ASCII Terminal B 1 viii Netra ct Server Service Manual February 2001 B 2 To Use a Solaris Workstation B 3 B 3 To Usea PC Laptop B 5 Error Messages C 1 C 1 scsb Error Messages C 2 C 2 Anticipated Hardware Failure C 8 C 2 1 Transient Interrupts C 8 C 2 2 SoftHang C 8 C 3 I2C Complaints C 9 C 4 Bus Busy Complaints C 10 System Specifications D 1 D 1 Physical Specifications D 1 D 2 Electrical Specifications D 2 D 3 Environmental Specifications D 3 Upgrading CPU Memory E 1 E 1 Memory Installation E 1 E 1 1 Memory Configurations E 1 E 1 2 Memory Installation Procedure E 2 Contents ix x Netra ct Server Service Manual February 2001 GURE 1 1 GURE 1 2 GURE 2 1 GURE 2 2 GURE 2 3 GURE 2 4 GURE 2 5 GURE 4 1 GURE 4 2 GURE 4 3 GURE 4 4 GURE 4 5 GURE 4 6 GURE 4 7 GURE 4 8 GURE 4 9 GURE 6 1 GURE 6 2 GURE 6 3 Figures Attaching th
27. 5 11 5 1 Front Access Cable Front Access Models Only The front access cable is used to connect the power distribution unit to the power connector at the front of the front access models of the Netra ct 800 server and the Netra ct 400 server Removing the Front Access Cable Perform all the necessary procedures to remove the server directly in front of the failed front access cable including all software power off procedures You must completely remove the server directly in front of the failed front access cable in order to gain access to that cable Follow the instructions in Removing a Server on page 9 1 to safely remove the server Unplug the DC input power cable from the DC connector at the front of the chassis FIGURE 11 12 11 16 Netra ct Server Service Manual February 2001 FIGURE 11 12 Unplugging the DC Input Power Cable From the DC Connector Front Access Model Caution An energy hazard is present if you do not unplug the DC input power cable from the DC connector 3 At the front of the chassis loosen the two captive screws that secure the front access cable to the chassis Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 17 Captive screws FIGURE 11 13 Loosening the Front Access Cable Screws 4 Reach into the chassis and gently
28. 501 5389 501 5618 501 5610 X7161A 540 4799 X7179A 370 4076 X7163A 540 4450 X7175A 501 5612 X7168A 540 4394 X7166A 540 4399 X7164A 300 1445 X7167A X7182A 501 5619 501 5616 12 4 Netra ct Server Service Manual February 2001 FIGURE 12 2 Illustrated Parts Breakdown Netra ct 800 Server Chapter 12 Illustrated Parts Breakdown 12 5 12 3 Netra ct 400 Server TABLE 12 3 lists the FRUs for the Netra ct 400 server TABLE 12 3 FRUs for the Netra ct 400 Server oo oo N DD oO A 11 12 13 FRU Hard disk drive cover panel Hard disk drive adapter bracket Hard disk drive 6U I O cards CPU card Netra ct 400 server and midplane Main air filter Netra ct 400 server Alarm card Netra ct 400 server System controller board System status panel Netra ct 400 server Fan tray Power supply unit CPU front transition card Netra ct 400 server Power supply air filter 12 6 Netra ct Server Service Manual February 2001 Part Number N A 540 4398 Varies depending on the hard disk drive Contact your local Sun service representative for more information Varies depending on the I O card Contact your local Sun service representative for more information 501 5389 540 4800 X7178A 370 4080 X7162A 540 4406 X7160A 501 5612 X7168A 540 4451 X7174A 540 4394 X7166A 300 1445 X7167A 501 5624 X
29. CPU card or alarm card All the slots for I O cards in the Netra ct server support hot swap 6 2 Netra ct Server Service Manual February 2001 FIGURE 6 1 shows the I O card slots in a Netra ct 800 server Legend CPU front transition or I O card a I O cards only Alarm card only FIGURE 6 1 I O Card Slots Netra ct 800 Server Chapter6 Removing and Replacing Hot Swappable Cards 6 3 6 4 FIGURE 6 2 shows the buses on a Netra ct 800 server 1 2 3 4 5 6 7 8 LO a wt oO a N oO CompactPCI bus 32 bit 33 MHz a ja ja jal ja ja ja ja FIGURE 6 2 Buses for the Netra ct 800 Server Front View Netra ct Server Service Manual February 2001 FIGURE 6 3 shows the I O card slots in a Netra ct 400 server Legend a I O cards only FIGURE 6 3 I O Card Slots Netra ct 400 Server Chapter6 Removing and Replacing Hot Swappable Cards 6 5 FIGURE 6 4 shows the buses on a Netra ct 400 server P5 P5 P5 x P5 P5 lox Eas oo oO P4 P4 P4 P4 P4 P3 P3 P3 P P3 cPCI bus 64 bit ext P2 P2 P P2 P2 cPCI bus 32 bit 33 MH P1 P1 P1 P1 P1 FIGURE 6 4 Buses for the Netra ct 400 Server Front View The individual I O slots in your server will be set to either basic hot swap the default setting or f
30. Cart 10 18 CPU Card Locations 10 20 Loosening the Ejection Lever Captive Screws 10 21 Removing the Host ID Board 10 22 Aligning the Card with the Card Cage Cutouts 10 24 Tightening the Ejection Lever Captive Screws 10 25 Connectors on the CPU Card 10 26 Locating the CPU Rear Transition Card in the Rear Access Model of a Netra ct 800 Server Top View 10 28 Locating the CPU Rear Transition Card in the Rear Access Model of a Netra ct 400 Server Top View 10 28 Aligning the Card with the Rear Card Cage Cutouts 10 29 Connectors on the CPU Rear Transition Card Netra ct 800 Server 10 30 Connectors on the CPU Rear Transition Card Netra ct 400 Server 10 31 Drive Bay Cover Locations 11 3 Removing the Disk Adapter Module 11 5 Removing the Disk Adapter Module Holder 11 6 Locating the SCSI Termination Board 11 7 Locating the Power Distribution Units 11 9 Locating the Power Distribution Unit LEDs on the System Status Panel Netra ct 800 Server 11 10 Locating the Power Distribution Unit LEDs on the System Status Panel Netra ct 400 Server 11 10 Unplugging the DC Input Power Cable From the DC Connector Rear Access Model 11 12 Netra ct Server Service Manual February 2001 GURE 11 9 GURE 11 10 GURE 11 11 GURE 11 12 GURE 11 13 GURE 11 14 GURE 11 15 GURE 11 16 GURE 12 1 GURE 12 2 GURE 12 3 GURE A 1 GURE A 2 GURE A 3 GURE A 4 GURE A 5 GURE A 6 GURE A 7 GURE A 8 GURE A 9 GU
31. DC Input Power Cable From the DC Connector Rear Model Netra ct Server Service Manual February 2001 11 12 oe i e FIGURE 11 9 Unplugging the DC Input Power Cable From the DC Connector Front Access Model Perform all the necessary procedures to remove the server in front of the failed power distribution unit including all software power off procedures You must completely remove the server directly in front of the failed power distribution unit in order to gain access to that power distribution unit Follow the instructions in Removing a Server on page 9 1 to safely remove the server Locate the power distribution unit that you want to replace FIGURE 11 10 shows the location of the power distribution units looking at an empty chassis from the front Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 13 Power distribution units FIGURE 11 10 Locating the Power Distribution Units 5 For front access models carefully reach into the chassis from the front and unplug the front access cable connected to the top of the power distribution unit inside the chassis 6 Carefully reach into the chassis from the front and unscrew the two captive screws that secure the power distribution unit to the chassis FIGURE 11 11 11 14 Netra ct Server Service Manual February 20
32. Drive Fan Fan condition ok Hard Disk Drive condition ok Removable Media Module condition Unknown If you have a Netra ct 400 server you should get output on the console similar to the following CODE EXAMPLE 4 2 System clock frequency Memory size 512 Megabytes FRU Information System Configuration Sun Microsystems sun4u Netra ct400 100 MHz prtdiag Output for a Netra ct 400 Server UltraSPARC IIi 440MHz FRU FRU FRU Green Amber Miscellaneous Type Unit Present LED LED Information Midplane 1 Yes Netra ct400 Properties Version 0 Maximum Slots 5 SCB 1 Yes on off System Controller Board Properties Version 2 hotswap mode basic SSB 1 Yes System Status Panel I O 1 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Alarm Card Devices 4 10 Netra ct Server Service Manual February 2001 CODE EXAMPLE 4 2 prtdiag Output for a Netra ct 400 Server pel ebus ethernet I O 2 Yes off off CompactPCI IO Slot Properties auto config disabled CPU 3 Yes on off CPU board temperature celsius 38 I O 4 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pel pcil08e 1000 SUNW hme SUNW isptwo I O 5 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pel pcil08e 1000 SUNW qfe pcil08e 1000 SUNW qfe pcil08e 1000 SUNW gfe pcil08e 1000 SUNW qfe
33. FIGURE 6 15 Location of Alarm Card in Netra ct 400 Server 7 Using a No 2 Phillips screwdriver loosen the captive screw inside the card s ejection lever on the bottom left side 8 Loosen the three remaining captive screws two on the top and one on the bottom 9 Unlock the ejection lever on the card Caution Only unlock the ejection lever at this point do not unseat the alarm card until the alarm card LEDs on the system status panel are in the proper state Note If the server is set to full hot swap mode unlocking the ejection levers automatically starts the software driver detachment process If you decide that you do not want to remove the card you must completely unseat the card reseat it then lock the ejection levers again in order to start the software driver attachment process Simply locking the ejection levers after unlocking them will not start the driver attachment process Chapter6 Removing and Replacing Hot Swappable Cards 6 31 FIGURE 6 16 Unlocking the Ejection Lever 10 Locate the LEDs on the system status panel for the alarm card to determine if the card has been deactivated FIGURE 6 17 shows the locations of the alarm card slot LEDs on the Netra ct 400 server Caution Do not deactivate any other cards until you see that the alarm card has been deactivated Deactivating more than one card at the same time might lead to unpredictable results 6 32 Netra ct Server Service Manual
34. O slot 1 in the example feedback shows it as unknown Type disconnected Receptacle unconfigured Occupant and unknown Condition This confirms that the I O slot has been set to basic hot swap and that the card in the I O slot has not yet been activated 6 36 Netra ct Server Service Manual February 2001 10 Connect the alarm card with the cfgadm dynamic reconfiguration software cfgadm c connect ap_id where ap_id is the attachment point ID For example to connect the alarm card in slot 1 as root enter cfgadm c connect pci_pci0 cpci_slotl The amber Okay to Remove LED P on the system status panel for the I O slot should go OFF indicating that the card has been connected 11 Activate the alarm card with the cfgadm dynamic reconfiguration software cfgadm c configure ap_id where ap_id is the attachment point ID For example to activate the alarm card in slot 1 as root enter cfgadm c configure pci_pci0 cpci_slot1l If you were to enter the cfgadm pci command again at this point you should see the fields changed for the card in I O slot 1 Ap_Id Type Receptacle Occupant Condition pci_pcid cpci_slotl stpcipci fhs connected configured ok pci_pcid cpci_slot2 unknown disconnected unconfigured unknown pci_pci0 cpci_slot4 stpcipci fhs connected configured ok pci_pci0 cpci_slot5 unknown empty unconfigured unknown 12 Change directories to the rsc directory cd
35. Server Service Manual February 2001 N NAARS RNRNRA RNIN NNN NAN M RARA RRN Wc we PY SS gl ee Pa FIGURE 7 3 Removing the Removeable Media Module from a Netra ct 800 Server 7 2 2 Installing a CD ROM DVD or DAT Drive 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Insert the removeable media module into the server 3 Using a No 2 Phillips screwdriver tighten the screw on the removeable media module to secure it to the server Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 11 4 Log in to the server and as root activate the replacement removeable media drive cfgadm c configure ap_id where ap_id is the attachment point ID for the removeable media drive that you just installed For example to activate the removeable media drive as root enter cfgadm c configure c0 dsk c0t6d0 5 Verify that the removeable media drive has been activated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition co scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0 disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown Note that in the sample feedback above the Type column for the removeable media drive c0
36. Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements Federal Acquisitions Commercial Software Government Users Subject to Standard License Terms and Conditions DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2001 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 Etats Unis Tous droits r serv s Ce produit ou document est distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fourni
37. a Solaris workstation to a CPU or CPU transition card use the information in TABLE B 3 to make the necessary connections m If you are connecting a Solaris workstation to an alarm card or alarm rear transition card use the information in TABLE B 4 to make the necessary connections Appendix B Connecting a Terminal Console to the Server B 3 TABLE B 3 Connecting a Solaris Workstation to a CPU or CPU Transition Card Server Serial Port on Type TTY A Port on Netra ct Server Adapter Cable Adapter Workstation Netra ct e Front access model DB 9 male on Not DB 9 female to DB Not DB 25 800 server the CPU front transition card See needed 25 male null modem needed female CPU Front Transition Card Netra ct 800 Server on page A 5 e Rear access model DB 9 male on the CPU rear transition card See CPU Rear Transition Card on page A 17 Netra ct e Front access model DIN 8 female on Not e Front access model Not DB 25 400 server the CPU card See CPU Card on needed DIN 8male to DB 25 needed female page A 2 male e Rear access model DB 9 male on the e Rear access model CPU rear transition card See CPU DB 9 female to DB Rear Transition Card on page A 17 25 male null modem TABLE B 4 Connecting a Solaris Workstation to an Alarm or Alarm Rear Transition Card Server Serial Port on Type COM 1 Port on Netra ct Server Adapter Cable Adapter Workstation Netra ct e Front access model DB 9 male on the Not DB 9 female to N
38. always connect an antistatic wrist strap between you and the system Caution Do not flex the CompactPCI cards the surface mounted components can break if the card is bent 3 1 i To minimize the amount of card flexing observe the following precautions m When removing a card from an electrostatic discharge bag keep it vertical until you lay the card on the electrostatic discharge mat Do not place a card on a hard surface Use a cushioned antistatic mat The card connectors and components have very thin pins that bend easily Be careful of small parts located on the component side of a card Do not use an oscilloscope probe on the components The soldered pins are easily damaged or shorted by the probe point Transport a card in an antistatic bag Caution The heat sinks on a card can be damaged by incorrect handling Do not touch the heat sinks while installing or removing a card Hold a card only by the edges If a heat sink is loose or broken obtain a replacement card Caution The heat sinks on a card can be damaged by improper packaging When storing or shipping a card ensure that the heat sinks have sufficient protection Caution The system controller card and its modules have surface mount components that can be broken by flexing the card Handling Assemblies Assemblies have their own set of handling requirements similar to the requirements for CompactPCI cards Caution The system is
39. an LED change failure The LEDs on the system status panel may give incorrect information as a result Action Use the prtdiag tool to print the correct LED states Remove and reinstall the system controller board to correct the problem Refer to System Controller Board on page 8 7 for those instructions scsb 0 hsc_board_healthy No Slot Info Cause A disabled slot that is no longer being monitored by the system due to errors or user request is having HEALTHY state changes and sending full hot swap style interrupts to the CPU Action Remove the I O card from that slot If the error messages repeat set the I O slot to basic hot swap using the instructions in Enabling Basic Hot Swap on I O Slots on page 5 5 Netra ct Server Service Manual February 2001 scsb 0 hsc_enum_intr No Last Board Insertion Info Cause A CompactPCI card that is probably damaged was installed into an I O slot in the system The card has some sort of error causing it to continually interrupt the CPU with hot swap service events when there is no change to the board s state The card continually reports itself inserted after it has already been acknowledged Since no board is claiming the event no slot can be given Also see scsb 0 Bad non friendly Board in Slot Taking it Offline on page C 3 Action Remove the I O card from the server using the instructions in Chapter 6 Removing and Replacing Hot Swapp
40. cables that you unplugged from the failed I O card 14 Perform any I O card specific software configuration procedures if necessary Refer to the documentation that you received with your CompactPCI I O card for more information Chapter 6 Removing and Replacing Hot Swappable Cards 6 17 os 6 1 2 1 Alarm Card Caution The maximum voltage that can be applied to an alarm card is 60 VDC as specified in UL1950 and IEC 60950 The maximum current is 500mA Caution The console is directed to the TTY A port also known as the COM 1 port on the CPU or CPU transition card by default As long as the console is directed to the TTY A port on the CPU or CPU transition card the alarm card or alarm rear transition card is hot swappable If you redirect the console to rsc on the alarm card the alarm card is no longer hot swappable You must redirect console back to the TTY A port on the CPU or CPU transition card and reboot the system if you want the alarm card or alarm rear transition card to be hot swappable There are two different types of alarm cards used in the Netra ct server m The 6U single slot alarm card used in the Netra ct 800 server m The 3U dual slot alarm card used in the Netra ct 400 server The I O slot s that hold the alarm card in the servers is set to either basic hot swap the default setting or full hot swap which must be set manually Refer to Chapter 5 for more information m To remove and re
41. cage Caution Do not remove the I O rear transition card before you ve removed the front I O card Doing so might panic the system Carefully slide the card out of the slot and place it on the electrostatic discharge mat Go to the rear of the system and using the I O slot number noted in Step 2 on page 6 43 locate the I O rear transition card Caution Make sure that you have located the I O rear transition card that occupies the same slot as the failed front I O card before proceeding If you remove an I O rear transition card that does not match the failed front I O card you will disrupt service to a functioning I O rear transition card Disconnect any cables connected to the I O rear transition card if necessary Using a No 2 Phillips screwdriver loosen the two captive screws inside the I O rear transition card s ejection levers one on top and one on the bottom FIGURE 6 5 on page 6 7 Unlock the ejection levers Press outward on the two ejection levers on the card to unseat the card from the card cage Carefully slide the I O rear transition card out of the slot and place it on the electrostatic discharge mat Secure blank filler panels over the empty I O slots if necessary If you are not going to replace the I O cards right away you must install blank filler panels over the openings to ensure proper airflow in the system The slot filler panels are secured to the card cage using two screws one at
42. ct 800 server or Netra ct 400 server you must connect all the cables and reinstall all the components that you removed from the faulty server Go to Step 7 a If you are installing a functioning Netra ct 800 server or Netra ct 400 server that you had to remove in order to access a component behind the server for example a power distribution unit or a front access cable you do not have to connect the cables and reinstall the components Go to Step 9 Chapter9 Removing and Replacing the Servers 9 9 9 10 7 10 Reinstall all the components that you removed from the faulty server Replace the following components whether you have a front access or a rear access model a Installing a CD ROM DVD or DAT Drive on page 7 11 Netra ct 800 server m Replacing a SCSI Termination Board on page 11 8 Netra ct 800 server m Replacing the System Status Panel on page 8 5 m Replacing the System Controller Board on page 8 10 a Replacing the Main Air Filter on page 8 13 m Replacing a Fan Tray on page 8 26 m Replacing the CPU Card on page 10 6 a Installing an Alarm Card Netra ct 800 Server on page 6 24 a Installing an Alarm Card Netra ct 400 Server on page 6 35 m Replacing a Hard Disk Drive on page 11 4 m Replacing a Cold Swappable Power Supply Unit on page 11 22 Replace the following components if you have a front access model a Installing an I O Card on page
43. for the power supply unit on a Netra ct 400 server The green LED on 11 22 Netra ct Server Service Manual February 2001 the power supply unit should start flashing at this point indicating that the power supply unit is powered on and functioning properly but the server has not been powered on yet Power on the server Refer to Powering On the Server on page 2 1 for more information Verify that the power supply unit you just installed is functioning properly The green Power LED on the power supply unit should go ON and the system should boot Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 23 11 24 Netra ct Server Service Manual February 2001 pant V Illustrated Parts Breakdown Illustrated Parts Breakdown Chapter 12 Netra ct Server Service Manual CHAPTER 12 Illustrated Parts Breakdown This chapter contains the illustrated parts breakdown and the part numbers for each field replaceable unit FRU in the Netra ct server m Chassis Components on page 12 2 m Netra ct 800 Server on page 12 4 m Netra ct 400 Server on page 12 6 12 1 12 1 Chassis Components 12 2 TABLE 12 1 lists the FRUs for the chassis TABLE 12 1 FRUs for the Chassis FRU 1 Power distribution unit Front access cable front access models only 2 Alarm rear transition card Netra ct 800 server rear access models only 3 CPU rear transition card rear access models on
44. of the server The I O rear transition card and the front I O card must be installed in the same slot in order for the I O rear transition card to work For example if you install an I O rear transition card in I O slot 3 at the rear of a Netra ct 800 server you must also install the accompanying front I O card in I O slot 3 at the front of the server When one of the two cards fails you must replace both the front I O card and the I O rear transition card FIGURE 6 19 and FIGURE 6 20 give graphical representations of how the front I O cards should align with the I O rear transition cards I O RTCs Note that if you are facing the front of the server the I O slots read from left to right whereas they read from right to left if you are facing the rear of the server FIGURE 6 19 shows the buses on a Netra ct 800 server and FIGURE 6 20 shows the buses on a Netra ct 400 server 6 40 Netra ct Server Service Manual February 2001 FIGURE 6 19 Buses for the Netra ct 800 Server Front View Chapter6 Removing and Replacing Hot Swappable Cards 6 41 P5 P5 P5 P5 gI g GF P4 P4 P4lo P4 P3 P3 P3 P3 P3 64 bit e st Q o Z Oo pm D 2 P2 P2 P2 P2 P2 O U Q fe cx D fez oo o s 32 bit P1 P1 P1 P1 P1 FIGURE 6 20 Buses for the Netra ct 400 Server Front View The individual I O slots in your server
45. on the card to unseat the card from the card cage Slide the card out of the slot and place it on the electrostatic discharge mat If you want to preserve the host ID on your CPU card remove the host ID board from the CPU card and store it in a safe location FIGURE 10 3 The host ID board contains the Ethernet address and host ID information You will place it on the replacement CPU card later on to retain your existing Ethernet address and host ID information Chapter 10 Removing and Replacing Cold Swappable Cards 10 21 Amsco ulul mlml uin ml nl lolol ol ol ol m Memory module Heatsink mezzanine board FIGURE 10 15 Removing the Host ID Board 9 Remove any optional memory cards from the CPU card if necessary 10 Remove the CPU rear transition card The CPU LED on the system status panel cannot determine if the CPU or the CPU rear transition card has failed so you must replace both cards when one of them fails Go to Removing a CPU Rear Transition Card on page 10 27 for those instructions 10 22 Netra ct Server Service Manual February 2001 10 2 1 2 Replacing the CPU Card Attach a wrist strap to your wrist and to a bare metal area on the system Replace the CPU rear transition card if you have not done so already You must replace the CPU rear transition card before you can replace the CPU card Go to Replacing a CPU Rear Transit
46. panel are lit properly The CPU LEDs will give you diagnostic information on both the CPU and the CPU front transition card The green Power LED D for the CPU and CPU front transition cards will blink for a moment while the CPU is going through POST then the green Power LED should go ON which means the CPU and CPU front transition cards are functioning properly 10 16 Netra ct Server Service Manual February 2001 10 1 3 10 1 3 1 CPU Shunt Card Netra ct 800 Server Only In the front access model of the Netra ct 800 server the CPU shunt card brings the signals from the CPU card installed in I O slot 1 to the CPU front transition card installed in I O slot 2 It is mounted on the midplane accessible from the rear of the chassis There is no CPU shunt card for the Netra ct 400 server Removing a CPU Shunt Card Power off the server Refer to Powering Off the Server on page 2 6 for those instructions Go to the front of the chassis and disconnect the DC input power cables from the DC connectors that supply power to the Netra ct 800 server Note that you should be disconnecting two DC input power cables from the DC connectors for a Netra ct 800 server Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the Netra ct 800 server from the chassis Refer to Removing a Server on page 9 1 for those instructions Note that you do not have to
47. power source B Netra ct 400 server Power supply unit DC power source A Netra ct 800 server Power supply unit DC power source B Power supply unit FIGURE 9 1 Power Supply Units and Power Distribution Units PDUs Caution Do not attempt to remove the server from the chassis without first performing the next step or you might damage certain major system components 9 2 Netra ct Server Service Manual February 2001 3 If you have a rear access model unseat all the rear transition cards from the server that you are going to replace You do not have to completely remove the rear transition cards from the chassis you only need to pull them out an inch or two so that they are disengaged from the rear of the server that you are going to replace 4 Determine if you need to unplug the cables connected to the server and remove all the components from the server m If you are removing a faulty Netra ct 800 server or Netra ct 400 server you must unplug all the cables and remove all the components from the faulty server so that you can reinstall them in the replacement server later on Go to Step 5 m If you are removing a functioning Netra ct 800 server or Netra ct 400 server in order to access a component behind the server for example a power distribution unit or a front access cable you do not have to unplug all the cables and remove all the components from
48. power switch when you are pressing the left side of the system status panel into place Using a No 2 Phillips screwdriver tighten the two captive screws to secure the system status panel to the system FIGURE 8 2 shows the location of the captive screws on the Netra ct 800 server and FIGURE 8 3 shows the location of the captive screws on the Netra ct 400 server Netra ct Server Service Manual February 2001 8 2 S21 System Controller Board This section tells you how to remove and replace a system controller board Each server has a single system controller board You must remove the system status panel before you can access the system controller board Removing the System Controller Board Note If another field replaceable unit FRU fails in a Netra ct server such as a fan tray do not remove the system controller board from the server before replacing the failed FRU The system will lose track of the status of the failed FRU if you remove the system controller board before replacing the failed FRU You must remove and replace the failed FRU before you can remove the system controller board Caution Do not remove a system controller board from the server if the amber Okay to Remove LED eC is ON for any I O slot in the server If you cannot get the amber Okay to Remove LED to the OFF state for all the I O slots in the server you can work around the situation by enabling basic hot swap on all the I O slots
49. pull the front access cable free from the front of the chassis 5 Carefully reach into the chassis from the front and unplug the front access cable connected to the top of the power distribution unit inside the chassis 6 Unhook the front access cable from the cable clips along the top inside the chassis 11 18 Netra ct Server Service Manual February 2001 11 5 2 Replacing a Front Access Cable Carefully reach into the chassis from the front and plug one end of the front access cable to the top of the power distribution unit inside the chassis Insert the other end of the front access cable through the holes at the top of the chassis FIGURE 11 13 Tighten the two captive screws to secure the cable to the chassis FIGURE 11 13 Hook the front access cable to the cable clips along the top inside of the chassis Connect the DC input power cable to the DC connectors at the front of the chassis FIGURE 11 12 Perform all the necessary procedures to reinsert the server that you removed to access the failed front access cable including all system power up procedures Refer to Replacing a Server on page 9 9 for those instructions 11 6 11 6 1 Power Supply Unit This section describes how to remove and replace a cold swappable power supply unit A cold swappable power supply unit would be either a single remaining power supply unit in the Netra ct 800 server or the only power supply unit in the
50. rd hy A j BREBERERES BEBEBEREEE FIGURE 10 21 Aligning the Card with the Rear Card Cage Cutouts Chapter 10 Removing and Replacing Cold Swappable Cards 10 29 4 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 10 5 on page 10 8 5 Make the necessary cable connections to the CPU rear transition card FIGURE 10 22 shows the connectors on the CPU rear transition card for the Netra ct 800 server and FIGURE 10 23 shows the connectors on the CPU rear transition card for the Netra ct 400 server Parallel TTYA TTY B Ethernet A Ethernet B Myy ssi FIGURE 10 22 Connectors on the CPU Rear Transition Card Netra ct 800 Server 10 30 Netra ct Server Service Manual February 2001 Parallel TTY A IIL TTY B a Ethernet A Ethernet B e sr FIGURE 10 23 Connectors on the CPU Rear Transition Card Netra ct 400 Server After you have replaced the CPU rear transition card get the replacement CPU card from the ship kit Go to the front of the server and install the replacement CPU card Refer to Replacing the CPU Card on page 10 23 for those instructions then return here Power on the server Refer to Powering On the Server on page 2 1 for those instr
51. refer to Enabling Basic Hot Swap on I O Slots on page 5 5 Once you ve enabled basic hot swap on all I O slots you can safely remove the system controller board Go to the front of the system and use the system status panel to determine if the system controller board has failed FIGURE 8 6 shows the locations of the system controller board LEDs on the Netra ct 800 server and FIGURE 8 7 shows the locations of the system controller board LEDs on the Netra ct 400 server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 7 8 8 System controller board LEDs FIGURE 8 6 Locating the System Controller Board LEDs on the System Status Panel Netra ct 800 Server System controller board LEDs C Ro Sun HDD 0 microsystems FIGURE 8 7 Locating the System Controller Board LEDs on the System Status Panel Netra ct 400 Server Verify that the amber Okay to Remove LED is unlit for all I O slots in the server You cannot remove the system controller board if the Okay to Remove LED is lit for any I O slot in the server Netra ct Server Service Manual February 2001 3 Remove the system status panel as described in Section 8 1 1 Removing the System Status Panel on page 8 2 Do not remove the antistatic wrist strap after you ve removed the system status panel 4 Pull down on the ejection lever to unseat the system controller board FIGURE 8 8
52. sensitive to static electricity To prevent damage to the board always connect an antistatic wrist strap between you and the system 3 2 Netra ct Server Service Manual February 2001 part Il Troubleshooting the System Troubleshooting the System Chapter 4 Netra ct Server Service Manual CHAPTER 4 Troubleshooting the System This chapter gives instructions for troubleshooting the Netra ct server You can troubleshoot the system several ways Troubleshooting the System U Troubleshooting the System U Troubleshooting the System U Troubleshooting the System U Troubleshooting the System U Troubleshooting the System U page 4 14 sing the System Status Panel on page 4 1 sing envmond on page 4 7 sing prtdiag on page 4 7 sing the SunVTS Test Suite on page 4 12 sing the Power On Self Test POST on page 4 12 sing the Remote System Control RSC on Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 14 Troubleshooting a CPU Card on page 4 16 In addition Appendix C lists the error messages that might appear when you are operating or servicing your Netra ct server 4 1 Troubleshooting the System Using the System Status Panel You can use the system status panel to troubleshoot the Netra ct server 4 1 4 1 1 The system status panel on the Netra ct server give the majority of troubleshooting information that you will need for your se
53. server then return here To view the online help for cfgadm as root enter cfgadm h pci You should get the following feedback PCI hotplug specific commands c connect disconnect configure unconfigure insert remove ap_id ap_id x enable_slot ap_id ap_id x disable_slot ap_id ap_id x enable_autoconfig ap_id ap_id x disable_autoconfig ap_id ap_id x led fault power active attn mode on off blink ap_id ap_id You can also view the man page for the cfgadm utility by entering man cfgadm at the prompt Chapter5 Hot Swap Software Commands 5 3 5 1 2 1 5 1 2 2 Deactivating and Activating a Hot Swappable FRU The Netra ct servers are set to basic hot swap by default This means that if an I O card becomes faulty and needs replacing you must manually deactivate the I O slot using the cfgadm utility before you can remove the card and then manually reactivate the I O slot after replacing the card To deactivate an I O card as root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID For example to deactivate an I O card in slot 4 as root enter cfgadm c unconfigure pci_pci0 cpci_slot4 To activate an I O card as root enter cfgadm c configure ap_id where ap_id is the attachment point ID Enabling Full Hot Swap on I O Slots You can use cfgadm to enable full hot swap on an I O slot in a server Enabling full hot swap on an I O
54. should go to OFF This tells you that the remaining power supply unit is no longer hot swappable as long as you have the first power supply unit disabled Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 15 8 16 Power supply unit captive screws silver Locking mechanism FIGURE 8 13 Unlocking a Power Supply Unit 5 Using a No 2 Phillips screwdriver loosen the two silver captive screws at the base of the power supply unit FIGURE 8 13 shows the location of the captive screws for a power supply unit on a Netra ct 800 server Note Do not loosen the black captive screws at the base of the system those screws hold the server in place 6 Grasp the handle on the power supply unit slide it out of the server and place it on the electrostatic discharge mat Netra ct Server Service Manual February 2001 8 4 2 ALA FIGURE 8 14 Removing a Power Supply Unit Replacing a Hot Swappable Power Supply Unit Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Slide the power supply unit into the slot Using a No 2 Phillips screwdriver tighten the two silver captive screws beneath the power supply unit to secure the power supply unit to the server FIGURE 8 13 shows the location of the captive screws for the power supply unit on a Netra ct 800 server Push the locking mechanism down into the loc
55. supply unit cold swappable removing 11 19 replacing 11 22 hot swappable removing 8 14 replacing 8 17 LEDs 4 14 troubleshooting 4 14 powering off the server 2 6 hardware power down 2 7 software power down 2 9 powering on the server 2 1 R removeable media module removing 7 9 replacing 7 11 SCSI IDs 7 8 removing air filter main 8 11 air filter power supply unit 8 18 alarm card Netra ct 400 server 6 30 Netra ct 800 server 6 19 alarm rear transition card 6 51 CPU card 10 2 10 19 CPU front transition card 10 10 CPU rear transition card 10 27 CPU shunt card 10 17 disk adapter module 11 5 fan tray 8 22 front access cable 11 16 front access I O cards 6 7 Index 3 hard disk drive cold swappable 11 2 hard disk drives hot swappable 7 2 host ID board 10 4 10 21 power distribution unit 11 10 power supply unit cold swappable 11 19 hot swappable 8 14 rear access I O cards 6 43 removeable media module 7 9 server 9 1 system controller board 8 7 system status panel 8 2 replacing air filter main 8 13 air filter power supply unit 8 21 alarm card Netra ct 400 server 6 35 Netra ct 800 server 6 24 alarm rear transition card 6 53 CPU card 10 6 10 23 CPU front transition card 10 13 CPU rear transition card 10 29 CPU shunt card 10 18 disk adapter module 11 6 fan tray 8 26 front access cable 11 19 front access I O cards 6 13 hard disk drive cold s
56. the Fan Trays in a Netra ct 800 Server 8 24 Locating the Fan Trays in a Netra ct 400 Server 8 25 Removing a Fan Tray 8 26 Power Supply Units and Power Distribution Units PDUs 9 2 Loosening the Screws at the Top and Bottom of a Netra ct 800 Server 9 5 Loosening the Screws at the Top and Bottom of a Netra ct 400 Server 9 6 Removing or Inserting a Netra ct 800 Server 9 7 Removing or Inserting a Netra ct 400 Server 9 8 CPU Card Locations 10 3 Loosening the Ejection Lever Captive Screws 10 4 Removing the Host ID Board 10 5 Aligning the Card with the Card Cage Cutouts 10 7 Tightening the Ejection Lever Captive Screws 10 8 Figures xiii xiv n n mn al al GURE 10 6 GURE 10 7 GURE 10 8 GURE 10 9 GURE 10 10 GURE 10 11 GURE 10 12 GURE 10 13 GURE 10 14 GURE 10 15 GURE 10 16 GURE 10 17 GURE 10 18 GURE 10 19 GURE 10 20 GURE 10 21 GURE 10 22 GURE 10 23 GURE 11 1 GURE 11 2 GURE 11 3 GURE 11 4 GURE 11 5 GURE 11 6 GURE 11 7 GURE 11 8 Connectors on the CPU Card 10 9 CPU Front Transition Card Locations in a Netra ct 800 Server 10 11 CPU Front Transition Card Location in a Netra ct 400 Server 10 12 Proper Orientation for the Ejector Lever for Netra ct 400 Server CPU Front Transition Card 10 14 Connectors on the CPU Front Transition Card Netra ct 800 Server 10 15 Connectors on the CPU Front Transition Card Netra ct 400 Server 10 16 Locating the CPU Shunt
57. the hardware connection process can be performed automatically by the hardware while the software connection process requires operator assistance In the full hot swap model both the hardware and the software connection process are performed automatically The Netra ct server uses the cfgadm utility to support hot swapping and requires user intervention for hardware connection in the basic hot swap mode 5 1 Dall Ole oe Ap_Id pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid 5 2 Netra ct Server Service Manual February 2001 Using the cfgadm Utility You can perform the following hot swap procedures using the cfgadm utility m Deactivate and activate hot swappable FRUs m Enable and disable full hot swap for I O slots in a server m Enable and disable basic hot swap for I O slots in a server Logging In to the Netra ct Server In order to use the cfgadm utility you must be able to log in to the server either remotely where you would log in to the Netra ct server as root through another server on the network or directly where you would connect a terminal console directly to your Netra ct server For more information on connecting a terminal console to your system refer to Appendix B Running the cfgadm Utility For all cfgadm commands you must know the attachment point ID for the I O slot that you will be working on To list the attachment point IDs for the I O slots in a server
58. the server Go to Step 8 5 Label all the cables connected to the server You will be disconnecting the cables from the server in the next step and you will want to plug the cables back into the same ports after you ve replaced the server 6 Unplug all cables from the cards installed in the server m For rear access models go to the back of the chassis and unplug all the cables from the cards installed at the rear of the chassis for the server that you are going to replace m For front access models go to the front of the chassis and unplug all the cables from the cards installed at the front of the server that you are going to replace 7 Remove all the components from the server You will reinstall them in the replacement server later on Remove the components using the instructions in the following sections whether you have a front access or a rear access model Removing a CD ROM DVD or DAT Drive on page 7 9 Netra ct 800 server Removing a SCSI Termination Board on page 11 7 Netra ct 800 server Removing the System Status Panel on page 8 2 Removing the System Controller Board on page 8 7 Removing the Main Air Filter on page 8 11 Removing a Fan Tray on page 8 22 Removing a CPU Card on page 10 2 Removing an Alarm Card Netra ct 800 Server on page 6 19 Removing an Alarm Card Netra ct 400 Server on page 6 30 Removing a Hard Disk Drive on page 11 2 Removi
59. the top of the filler panel the other at the bottom Netra ct Server Service Manual February 2001 6 2 1 2 10 Installing a Front I O Card and I O Rear Transition Card Caution When moving a number of cards to different slots in the system move the cards one at a time If you move multiple cards in rapid succession and at the same time you may panic or hang the system Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the slot filler panels if necessary The slot filler panels are secured to the card cage using two screws one at the top of the filler panel the other at the bottom Store the slot filler panels in a safe place you may have to use them again if you have to remove I O cards for an extended period of time Get the replacement I O rear transition card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Go to the rear of the system and keeping the card vertical slide the I O rear transition card between the two guides FIGURE 6 9 on page 6 14 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates
60. to Attaching the Antistatic Wrist Strap on page 1 1 Go to the front of the system and remove the CPU card if you have not done so already Because the CPU LED on the system status panel cannot determine if the CPU or the CPU rear transition card has failed you must replace both cards when one of them fails Refer to Removing a CPU Card on page 10 19 to remove the CPU card then return here Go to the rear of the system and locate the CPU rear transition card FIGURE 10 19 shows the location of the CPU rear transition card on the Netra ct 800 server and FIGURE 10 20 shows the location of the CPU rear transition card on the Netra ct 400 server Chapter 10 Removing and Replacing Cold Swappable Cards 10 27 10 28 Midplane Front of ehose Hard disk drives eee Slot 1 CPU card CPU RTC Slot 1 Slot2 Front O card O RTC Slot 2 Slot 3 Front I O card I O RTC Slot 3 Slot 4 Front I O card I O RTC Slot 4 Slot 5 Front I O card I O RTC Slot 5 Slot 6 Front I O card I O RTC Slot 6 Slot 7 Front I O card I O RTC Slot 7 Slot 8 Alarm card Alarm RTC Slot 8 FIGURE 10 19 Locating the CPU Rear Transition Card in the Rear Access Model of a Netra ct 800 Server Top View Front of chassis Midplane Rear of chassis Double wide 3U arani card Hard disk drive CPU card slot 3 CPU RTC ZORN 1O card slot 4 O RTC e I O card slot 5 I O RTC a Cables ya FIGURE 10 20 Locating the CPU Rear Transition Card in
61. will be set to either basic hot swap the default setting or full hot swap which must be set manually Refer to Chapter 5 Hot Swap Software Commands for more information m If you are removing and replacing faulty cards in the server first to go Removing a Front I O Card and I O Rear Transition Card on page 6 43 then go to Installing a Front I O Card and I O Rear Transition Card on page 6 47 a If you are installing new cards in the server go to Installing a Front I O Card and I O Rear Transition Card on page 6 47 6 42 Netra ct Server Service Manual February 2001 6 2 1 1 eS Removing a Front I O Card and I O Rear Transition Card Caution You must always remove the front I O card before removing the I O rear transition card If you remove the I O rear transition card first you might panic the system Note If you want to manually deconfigure a hot swap I O card remotely log into the server and skip to Step 7 on page 6 45 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the front I O card that you want to remove from the server m FIGURE 6 1 on page 6 3 shows the I O card slots in a Netra ct 800 server m FIGURE 6 3 on page 6 5 shows the I O card slots in a Netra ct 400 server There are labels under the I O slots that give the I O slot numbers for the Netra ct 800 server and Netra ct 400 server Make a note of that I
62. word bytes by reading the EBus2 vendor ID address 2_class_test Verifies the address class code Address class codes include bridge device 0 x B 0 x 6 other bridge device 0 x A and 0 x 80 and programmable interface 0 x 9 and 0 x 0 status_reg_walk1 Performs walk one test on status register with mask 0 x 280 PCIO ASIC is accepting fast back to back transactions DEVSEL timing is 0 x 1 line_size_walk1 Performs tests a through e latency_walk1 Performs walk one test on latency timer line_walk1 Performs walk one test on interrupt line pin_test Verifies that the interrupt pin is logic level high 1 after reset CODE EXAMPLE 4 7 identifies the PCI PCIO output message CODE EXAMPLE 4 7 PCI PCIO Output Message Enter 0 14 tests 15 Quit 16 Menu gt 0 L Nn DANNANNNNNYNH c z DWOWWWWwWwWw all_pci PCIO_test EST vendor_id_test EST device_id_test UBTEST mixmode_read UBTEST e2_class_test EST status_reg_walkl UBTEST line_size_walkl EST latency_walk1l EST line_walkl EST pin_test Enter 0 14 tests 15 Quit 16 Menu gt 4 8 8 2 EBus DMA TCR Registers The EBUS DMA TCR registers diagnostic performs the following Chapter 4 Troubleshooting the System 4 29 4 8 8 3 4 30 m The dma_reg_test Performs a walking ones bit test for control status register address register and byte count register of each channel Verifies
63. 0 Server m If you are removing and replacing a faulty alarm card in the server first to go Removing an Alarm Card Netra ct 400 Server on page 6 30 then go to Installing an Alarm Card Netra ct 400 Server on page 6 35 a If you are installing a new alarm card in the server go to Installing an Alarm Card Netra ct 400 Server on page 6 35 Chapter6 Removing and Replacing Hot Swappable Cards 6 29 6 30 Removing an Alarm Card Netra ct 400 Server Note If you want to manually unconfigure a hot swap alarm card remotely log in to the server and skip to Step 11 on page 6 34 Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 then return to this procedure As root enter the following command pkill USR1 envmond Change directories to the rsc directory cd usr platform SUNW UltraSPARC IIi Netract rsc Create a backup file to record the RSC configuration settings on a remote system As root enter rscadm show gt remote filename Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the double wide 3U alarm card for the Netra ct 400 server Netra ct Server Service Manual February 2001 Double wide 3U alarm card ala eT m
64. 00 server follow these instructions to completely install the card into the server Keeping the card vertical slide the card into the slot in between the two guides FIGURE 10 4 on page 10 7 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 10 4 on page 10 7 shows how to insert an I O card into a slot the same principal applies to a CPU front transition card Lock the ejection levers Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 10 5 on page 10 8 If you are installing the CPU front transition card into a Netra ct 400 server follow these instructions to completely install the card into the server Flip the ejector lever up to a 90 degree angle FIGURE 10 9 Chapter 10 Removing and Replacing Cold Swappable Cards 10 13 Ejector lever Top of card IN Front of card 00 00 w FIGURE 10 9 Proper Orientation for the Ejector Lever for Netra ct 400 Server CPU Front Transition Card b Keeping the card vertical s
65. 01 11 4 2 FIGURE 11 11 Removing the Power Distribution Unit Remove the power distribution unit from the chassis Replacing the Power Distribution Unit Insert the power distribution unit into the slot in the chassis Tighten the two captive screws to secure the power distribution unit to the chassis FIGURE 11 11 Plug the DC input power cable s into the appropriate DC connector s FIGURE 11 8 on page 11 12 shows how to plug the DC input power cables into the DC connectors on the rear access model and FIGURE 11 9 on page 11 13 shows how to plug the DC input power cables into the DC connectors on the front access model Perform all the necessary procedures to reinsert the server that you removed to access the failed power distribution unit including all system power up procedures Refer to Replacing a Server on page 9 9 for those instructions Once the system is powered up go to the system status panel and verify that the power distribution unit LEDs are in the appropriate states Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 15 FIGURE 11 6 shows the locations of the power distribution unit LEDs on the Netra ct 800 server and FIGURE 11 7 shows the locations of the power distribution unit LEDs on the Netra ct 400 server A power distribution unit is functioning properly if a power supply is inserted and the green Power LED for the PDU is ON 11
66. 01 A 4 3 TTY B The TTY B port on the CPU RTC is a DB9 male connector 00000 60 9 9 Og FIGURE A 18 TTY B Connector TABLE A 13 TTY B Port Pinouts CPU RTC Pin No Signal Name 1 DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI Appendix A Connector Pinouts A 21 A 4 4 Ethernet A Port The Ethernet A port on the CPU RTC is an RJ 45 connector for 10 100 FIGURE A 19 RJ 45 Ethernet Connector Diagram TABLE A 14 Ethernet Connector Pinouts CPU RTC Pin No Description 1 TXD TXD RXD Not used Not used RXD Not used o N DD oO Fe Q N Not used A 22 Netra ct Server Service Manual February 2001 A 4 5 Ethernet B Port The Ethernet B port on the CPU RTC is an RJ 45 connector for 10 100 Bee FIGURE A 20 RJ 45 Ethernet Connector Diagram TABLE A 15 Ethernet Connector Pinouts CPU RTC Pin No Description 1 o N A a A Q N TXD TXD RXD Not used Not used RXD Not used Not used Appendix A Connector Pinouts A 23 A 4 6 SCSI VHDC The SCSI port on the CPU RTC is a 68 pin CHAMP very high density connector VHDC Note that a VHDC to SCSI 3 cable is included with the Netra ct server part number 530 2454 01 TABLE A 16 SCSI Port Pinouts CPU RTC Pin No Signal Pin No Signal Pin No Signal 1 GND 24 GND 47
67. 0_NO ALARMO_NC ALARM0_COM ALARM1_NO ALARM1_NC ALARM1_COM ALARM2_NO ALARM2_NC ALARM2_COM ALARM3_NO ALARM3_COM FIGURE A 29 Alarm Port Appendix A Connector Pinouts A 33 A 6 4 Ethernet Port The Ethernet port on the alarm card for the Netra ct 400 server is an RJ 45 connector for 10BASE T LPR FIGURE A 30 RJ 45 Ethernet Connector Diagram TABLE A 24 Ethernet Connector Pinouts Alarm Card for Netra ct 400 Server Pin No Description 1 TXD TXD RXD Not used Not used RXD Not used o N D a A WO N Not used A 34 Netra ct Server Service Manual February 2001 A 7 Alarm Rear Transition Card Netra ct 800 Server FIGURE A 21 shows the locations of the connectors on the alarm rear transition card alarm RTC for the Netra ct 800 server Ethernet D com2 FIGURE A 31 Connectors on the Alarm Rear Transition Card Appendix A Connector Pinouts A 35 A 7 1 Ethernet Port The Ethernet port on the alarm RTC for the Netra ct 800 server is an RJ 45 connector for 10BASE T EERE FIGURE A 32 RJ45 Ethernet Connector Diagram TABLE A 25 Ethernet Connector Pinout Alarm RTC for the Netra ct 800 Server Pin No Description 1 TXD TXD RXD Not used Not used RXD Not used o N D a A Q N
68. 2001 11 2 Disk Adapter Module Netra ct 400 Server Only This section describes how to remove and replace the disk adapter module in the Netra ct 400 server There is no field replaceable disk adapter module in the Netra ct 800 server 11 2 1 Removing a Disk Adapter Module 1 Remove the Netra ct 400 server from the chassis Refer to Removing a Server on page 9 1 for those instructions 2 Remove the hard disk drive from the drive bay Refer to Removing a Hard Disk Drive on page 11 2 for those instructions 3 Remove the two screws at the top of the disk adapter module that secure the module to the server 4 Pull the disk adapter module out of the Netra ct 400 server FIGURE 11 2 Disk adapter module Hard disk drive FIGURE 11 2 Removing the Disk Adapter Module 5 Facing the left side of the Netra ct 400 server outside the server remove the three screws that secure the disk adapter module holder to the server FIGURE 11 3 Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 5 FIGURE 11 3 Removing the Disk Adapter Module Holder 6 Remove the disk adapter module holder from the Netra ct 400 server 11 2 2 Replacing a Disk Adapter Module 1 Insert the disk adapter module holder into the Netra ct 400 server facing up 2 Facing the left outside of the server use the three screws to secure the disk adapter module holder to the server FIGURE 11 3 3
69. 25 male e Rear access model DB 9 female to DB 25 male straight through Cable DB 9 female to DB 25 male straight through DB 9 female to DB 25 male straight through Adapter DB 25 female to DB 25 female gender changer DB 25 female to DB 25 female gender changer Adapter DB 25 female to DB 25 female gender changer DB 25 female to DB 25 female gender changer Serial Port on Terminal DB 25 male DB 25 male Connecting an ASCII Terminal to an Alarm or Alarm Rear Transition Card Serial Port on Terminal DB 25 male DB 25 male 2 Access the Set Up Menu of the ASCII terminal and bring up the Serial Communications section Netra ct Server Service Manual February 2001 3 Set up the serial port communications parameters The default settings should match the values reported on the host serial port Hardwired modem connection No parity 9600 baud 1 stop bit 8 bit data 4 Test the connection Verify that communication has been established to the server and the keyboard display of the ASCII terminal B 2 To Use a Solaris Workstation 1 Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to connect a Solaris workstation to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to m If you are connecting
70. 4 8 8 6 Serial Port A The serial port A diagnostic invokes the uart_loopback test This test transmits and receives 128 characters and checks the transaction validity CODE EXAMPLE 4 11 identifies the serial port A output message CODE EXAMPLE 4 11 Serial Port A Output Message Enter 0 14 tests 15 Quit 16 Menu gt 9 TEST uarta_test Enter 0 14 tests 15 Quit 16 Menu gt Note The serial port A diagnostic will stall if the TIP line is installed on serial port A CODE EXAMPLE 4 12 identifies the serial port A output message when the TIP line is installed on serial port A CODE EXAMPLE 4 12 Serial Port A Output Message with TIP Line Installed Enter 0 14 tests 15 Quit 16 Menu gt 9 TEST uarta_test UART A in use as console Test not run Enter 0 14 tests 15 Quit 16 Menu gt Serial Port B The serial port B diagnostic is identical to the serial port A diagnostic CODE EXAMPLE 4 13 identifies the serial port B output message Note The serial port B diagnostic will stall if the TIP line is installed on serial port B CODE EXAMPLE 4 13 Serial Port B Output Message Enter 0 14 tests 15 Quit 16 Menu gt 10 TEST uartb_test Enter 0 14 tests 15 Quit 16 Menu gt 4 32 Netra ct Server Service Manual February 2001 4 8 8 7 NVRAM The NVRAM diagnostic verifies the NVRAM operation by performing a write and re
71. 5 GND 6 DSR 7 RTS 8 CTS 9 RI Appendix A Connector Pinouts A 9 A 2 5 SCSI 3 The SCSI port on the CPU FTC for the Netra ct 800 server is a 68 pin SCSI 3 A 10 AMPLIMITE connector h 3400000000000000 000000000000000000001 3 6 amp Boo0oo0o0o00000000000000000000000000000035 FIGURE A 9 SCSI 3 Connector TABLE A 6 SCSI Port Pinouts CPU FTC for Netra ct 800 Server Pin No Signal Pin No 1 GND 35 2 PRES_L 36 3 GND 37 4 GND 38 5 GND 39 6 GND 40 7 GND 41 8 GND 42 9 GND 43 10 GND 44 11 GND 45 12 GND 46 13 GND 47 14 GND 48 15 GND 49 16 GND 50 17 TERM PWR 51 18 TERM PWR 52 19 GND 53 Netra ct Server Service Manual February 2001 Signal DATA 12 DATA 13 DATA 14 DATA 15 PH_L DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 PL_L PRES_L GND TERM PWR TERM PWR GND TABLE A 6 SCSI Port Pinouts CPU FTC for Netra ct 800 Server Continued Pin No Signal Pin No Signal 20 GND 54 GND 21 GND 55 ATN_L 22 GND 56 GND 23 GND 57 BSY_L 24 GND 58 ACK_L 25 GND 59 RST_L 26 GND 60 MSG_L 27 GND 61 DEL_L 28 GND 62 CD_L 29 GND 63 REQ_L 30 GND 64 IOL 31 GND 65 DATA 8 32 GND 66 DATA 9 33 GND 67 DATA 10 34 GND 68 DATA 11 Appendix A Connector Pinouts A 11 A 3 CPU Front Transition Card Netra ct 400 Server FIGURE A 10 shows the locations of the connectors on the CPU front transition card CPU FTC for the Netra ct 400 server Parallel Ethernet B
72. 6 13 m Replacing a Front Access Cable on page 11 19 m Replacing a CPU Front Transition Card on page 10 13 front access models Replace the following components if you have a rear access model a Installing a Front I O Card and I O Rear Transition Card on page 6 47 a Replacing a CPU Rear Transition Card on page 10 29 a Installing an Alarm Rear Transition Card on page 6 53 Plug all the cables into the server Connect the DC input power cable s to the DC connector s for the server you just replaced Power on the server Refer to Powering On the Server on page 2 1 for those instructions Netra ct Server Service Manual February 2001 CHAPTER 10 Removing and Replacing Cold Swappable Cards Caution An energy hazard is present if any I O slots are left uncovered If you remove a card from an I O slot you must fill it with either a replacement card or a filler panel This chapter gives procedures for the installation removal and replacement of cold swappable cards The procedures differ somewhat between front access and rear access models so this chapter is divided into the following sections m Front Access Models on page 10 1 m Rear Access Models on page 10 19 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 Handling Cards and Assemblies before per
73. 7172A X7182A FIGURE 12 3 Illustrated Parts Breakdown Netra ct 400 Server Chapter 12 Illustrated Parts Breakdown 12 7 12 8 Netra ct Server Service Manual February 2001 PART Vi Appendixes Glossary and Index Connector Pinouts Connecting a Terminal Console to the Server Error Messages System Specifications Upgrading CPU Memory Appendix A Appendix B Appendix C Appendix D Appendix E Netra ct Server Service Manual APPENDIX A Connector Pinouts This appendix gives the connector pinouts for the following Netra ct server cards CPU Card on page A 2 CPU Front Transition Card Netra ct 800 Server on page A 5 CPU Front Transition Card Netra ct 400 Server on page A 12 CPU Rear Transition Card on page A 17 Alarm Card Netra ct 800 Server on page A 25 Alarm Card Netra ct 400 Server on page A 30 Alarm Rear Transition Card Netra ct 800 Server on page A 35 A 1 CPU Card FIGURE A 1 shows the locations of the connectors on the CPU card Ethernet A port COM port TTY A DIN8 FIGURE A 1 Connectors on the CPU Card A 2 Netra ct Server Service Manual February 2001 A 1 1 Ethernet Port The twisted pair Ethernet connector is an RJ 45 connector The controller auto negotiates to either 1OBASE T or 100 BASE T 1 8 NOOO
74. 8 3 mn GURE 8 4 n GURE 8 5 Buses for the Netra ct 400 Server Front View 6 6 Loosening the Ejection Lever Captive Screws 6 7 Unlocking the Ejection Levers 6 8 Locating the I O Card LEDs on the System Status Panel Netra ct 800 Server 6 9 Locating the I O Card LEDs on the System Status Panel Netra ct 400 Server 6 10 Aligning the Card with the Card Cage Cutouts 6 14 Tightening the Ejection Lever Captive Screws 6 17 Location of Alarm Card in Netra ct 800 Server 6 20 Unlocking the Ejection Levers 6 21 Locating the Alarm Card LEDs on the System Status Panel Netra ct 800 Server 6 22 Plugging in Cables in Alarm Card in Netra ct 800 Server 6 29 Location of Alarm Card in Netra ct 400 Server 6 31 Unlocking the Ejection Lever 6 32 Locating the Alarm Card LEDs on the System Status Panel Netra ct 400 Server 6 33 Connectors on the Alarm Card Netra ct 400 Server 6 39 Buses for the Netra ct 800 Server Front View 6 41 Buses for the Netra ct 400 Server Front View 6 42 Locating the Alarm Rear Transition Card RTC in the Rear Access Model of Netra ct 800 Server Top View 6 52 Connectors on the Alarm Rear Transition Card 6 54 Drive Bay Cover Locations 7 3 Locating the Hard Disk Drive LEDs on the System Status Panel Netra ct 800 Server 7 6 Removing the Removeable Media Module from a Netra ct 800 Server 7 11 System Status Panel Locations 8 2 Removing the System Status Panel Netra ct 800 Server 8 3 Removing the Syst
75. ASCII terminal to an alarm card or alarm rear transition card use the information in TABLE B 2 to make the necessary connections B 1 TABLE B 1 Connecting an ASCII Terminal to a CPU or CPU Transition Card Server Type Netra ct 800 server Netra ct 400 server Server Type Netra ct 800 server Netra ct 400 server B 2 TTY A Port on Netra ct Server e Front access model DB 9 male on the CPU front transition card See CPU Front Transition Card Netra ct 800 Server on page A 5 e Rear access model DB 9 male on the CPU rear transition card See CPU Rear Transition Card on page A 17 e Front access model DIN 8 female on the CPU card See CPU Card on page A 2 e Rear access model DB 9 male on the CPU rear transition card See CPU Rear Transition Card on page A 17 TABLE B 2 COM 1 Port on Netra ct Server e Front access model DB 9 male on the alarm card See Alarm Card Netra ct 800 Server on page A 25 e Rear access model DB 9 male on the alarm rear transition card See Alarm Rear Transition Card Netra ct 800 Server on page A 35 e Front access model RJ 45 on the alarm card See Alarm Card Netra ct 400 Server on page A 30 e Rear access model Not available Adapter Not needed Not needed Adapter Not needed RJ 45 to DB 9 male Cable DB 9 female to DB 25 male straight through e Front access model DIN 8 male to DB
76. Chapter 3 before performing the procedures in this chapter 8 1 System Status Panel This section tells you how to remove and replace a system status panel The instructions provided here apply to the removal and replacement of the system status panel from both a Netra ct 400 server and a Netra ct 800 server 8 1 Removing the System Status Panel 8 1 1 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Go to the front of the Netra ct server and locate the system status panel The location of the system status panel in the Netra ct 800 server and Netra ct 400 server is illustrated in FIGURE 8 1 CTT TT SC Nanananana a System status panel Netra ct 800 server System status panels Netra ct 400 servers System Status Panel Locations FIGURE 8 1 Netra ct Server Service Manual February 2001 8 2 3 Using a No 2 Phillips screwdriver loosen the two captive screws that hold the system status panel in place FIGURE 8 2 shows the location of the captive screws on the Netra ct 800 server and FIGURE 8 3 shows the location of the captive screws on the Netra ct 400 server 2 Removing the System Status Panel Netra
77. DATA 7 2 PRES_L 25 GND 48 PL_L 3 GND 26 GND 49 PRES_L 4 GND 27 GND 50 GND 5 GND 28 GND 51 TERM PWR 6 GND 29 GND 52 TERM PWR 7 GND 30 GND 53 GND 8 GND 31 GND 54 GND 9 GND 32 GND 55 ATN_L 10 GND 33 GND 56 GND 11 GND 34 GND 57 BSY_L 12 GND 35 DATA 12 58 ACK_L 13 GND 36 DATA 13 59 RST_L 14 GND 37 DATA 14 60 MSG_L 15 GND 38 DATA 15 61 DEL_L 16 GND 39 PH_L 62 CD_L 17 TERM PWR 40 DATA 0 63 REQ_L 18 TERM PWR 41 DATA 1 64 IO_L 19 GND 42 DATA 2 65 DATA 8 20 GND 43 DATA 3 66 DATA 9 21 GND 44 DATA 4 67 DATA 10 22 GND 45 DATA 5 68 DATA 11 23 GND 46 DATA 6 A 24 Netra ct Server Service Manual February 2001 A 5 Alarm Card Netra ct 800 Server FIGURE A 21 shows the locations of the connectors on the alarm card for the Netra ct 800 server Slot for PCMCIA card _ DB 15 Ethernet COM 2 FIGURE A 21 Connector Ports in the Alarm Card in Netra ct 800 Server Appendix A Connector Pinouts A 25 A 5 1 Alarm Port I O connections are available through the male DB 15 alarm port 1 8 o0000000 o0o0a0000 0 9 15 FIGURE A 22 Alarm Port TABLE A 17 Alarm Port Pinouts Alarm RTC for the Netra ct 800 Server Pin No Signal RESETO RESETO RESET1 RESET1 ALARMO0_NO ALARMO_NC ALARM0_COM ALARM1_NO eo ON DBD oO FF WO N ALARM1_NC ray ALARM1_COM m m ALARM2_NO ALARM2_NC m m wo N ALARM2_COM m Ae ALARM3_NO
78. E 11 14 shows the location of the captive screws for the power supply unit on a Netra ct 800 server and FIGURE 11 15 shows the location of the captive screws for the power supply unit on a Netra ct 400 server Note Do not loosen the black captive screws at the base of the system those screws hold the server in place Grasp the handle on the power supply unit FIGURE 11 16 slide it out of the server and place it on the electrostatic discharge mat Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 21 LILI 7 LL MA ALA FIGURE 11 16 Removing a Power Supply Unit From a Netra ct 800 Server 11 6 2 Replacing a Cold Swappable Power Supply Unit 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Slide the power supply unit into the slot 3 Using a No 2 Phillips screwdriver tighten the two black captive screws to secure the power supply unit to the server FIGURE 11 14 shows the location of the captive screws for the power supply unit on a Netra ct 800 server and FIGURE 11 15 shows the location of the captive screws for the power supply unit on a Netra ct 400 server gt Push the power supply unit locking mechanism s down into the locked Q position FIGURE 11 14 shows the location of the locking mechanisms for the power supply unit on a Netra ct 800 server and FIGURE 11 15 shows the location of the locking mechanisms
79. EDs on the power supply unit itself to determine its state Refer to Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 14 for more information Verify that the power supply unit that you want to remove is hot swappable Use the power supply unit PSU LEDs on the system status panel to locate the power supply unit that can be removed FIGURE 8 12 shows the location of the power supply unit LEDs on the Netra ct 800 server system status panel In a redundant system a power supply unit is hot swappable and can be removed only if the amber Okay to Remove LED on the system status panel is ON Note Do not remove a power supply unit if the amber Okay to Remove LED f on the system status panel is OFF that means that the power supply unit is not hot swappable and your server will be powered off if you remove that power supply unit 8 14 Netra ct Server Service Manual February 2001 Power supply LEDs FIGURE 8 12 Locating the Power Supply Unit LEDs on the System Status Panel Netra ct 800 Server 4 Push the purple locking mechanism up into the unlocked f position FIGURE 8 13 shows the location of the locking mechanism for a power supply unit in a Netra ct 800 server The two LEDs on the power supply unit should go off In addition after several seconds the amber Okay to Remove LED on the system status panel for the remaining power supply unit in the Netra ct 800 server
80. I O cards both front access and rear access models Alarm cards for both the Netra ct 800 server and the Netra ct 400 server Alarm rear transition cards Netra ct 800 server rear access model only Second hard disk drive in a Netra ct 800 server CD ROM DVD or DAT drives occupying the removeable media module Fan trays System status panels System controller boards Second power supply in a Netra ct 800 server Power supply air filters Main air filters 1 The instructions for removing and replacing these hot swappable FRUs are covered in Part III Replacing Hot Swappable FRUs 1 The alarm card and alarm rear transition card are hot swappable when the console is directed to the CPU or CPU transition card If console is directed to the alarm card or alarm rear transition card they are no longer hot swappable 1 4 Netra ct Server Service Manual February 2001 1 4 2 Cold Swappable FRUs The FRUs listed below are cold swappable CPU card CPU front transition card front access model only CPU rear transition card rear access model only Single power supply in a Netra ct 400 server Single or lone remaining power supply in a Netra ct 800 server Single hard disk drive in a Netra ct 400 server Single or lone remaining hard disk drive in a Netra ct 800 server Powered off or empty servers Power distribution units The instructions for removing and replacing these cold swappable FRUs are covered in Part IV Replacing Co
81. IES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFA ON Od am Ca Adobe PostScript Part I Contents Preparing for Service Preparing for FRU Installation and Replacement 1 1 1 1 Tools Required 1 1 1 2 Attaching the Antistatic Wrist Strap 1 1 1 3 Determining If You Have a Front Access or Rear Access Model 1 3 1 4 FRU Categories 1 4 1 4 1 Hot Swappable FRUs 1 4 1 4 2 Cold Swappable FRUs 1 5 1 5 Device Names 1 5 1 5 1 Device Names for I O Card Slots in the Netra ct Servers 1 5 1 5 2 Device Names for Hard Disk Drives 1 6 Powering the Server Off and On 2 1 2 1 Powering On the Server 2 1 2 2 Powering Off the Server 2 6 Handling Cards and Assemblies 3 1 3 1 Handling CompactPCI Cards 3 1 3 2 Handling Assemblies 3 2 Contents iii PartII Troubleshooting the System 4 Troubleshooting the System 4 1 4 1 4 2 4 3 4 4 4 5 4 6 4 7 4 8 Troubleshooting the System Using the System Status Panel 4 1 4 1 1 Locating and Understanding the System Status Panel 4 2 4 1 2 Using the System Status Panel LEDs to Troubleshoot the System Troubleshooting the System Using envmond 4 7 Troubleshooting the System Using prtdiag 47 Troubleshooting the System Using the SunVTS Test Suite 4 12 Troubleshooting the System Using the Power On Self Test
82. Korn shell superuser xxiv Related Documentation In addition to this manual the Netra ct server is accompanied by the following manuals Title Part Number Netra ct Server Start Here 806 5161 Netra ct Server Product Notes 806 3299 Netra ct Server Safety and Compliance Manual 806 3295 Netra ct Server Product Overview 806 3298 Netra ct Server Installation Guide 806 3294 Sun Remote System Control RSC User s Guide for 806 3301 Netra ct Server Alarm Card Depending on the options you might have purchased for your machine you might have also received manuals for network interface cards As mentioned above as a Netra ct server purchaser you receive a suite of online documentation for the Solaris operating environment Netra ct Server Service Manual February 2001 Accessing Sun Documentation Online Documentation and product information for the Netra product line is available at http www sun com products n solutions hw networking The docs sun com web site enables you to access Sun technical documentation for the Solaris operating environment on the Web You can browse the docs sun com archive or search for a specific book title or subject at http docs sun com Ordering Sun Documentation Fatbrain com an Internet professional bookstore stocks select product documentation from Sun Microsystems Inc For a list of documents and how to order them visit the Sun Documentation Center on Fatbra
83. LE 4 5 identifies the probe scsi output message CODE EXAMPLE 4 5 probe scsi Output Message ok probe scsi Primary UltraSCSI bus Target 0 Unit 0 Disk SEAGATE ST32272W 0876 Target 6 Unit 0 Removable Read Only device TOSHIBA CD ROM XM 6201TA1037 ok test alias name device path all The test command combined with a device alias or device path enables a device self test program If a device has no self test program the message No selftest method for device name is displayed To enable the self test program for a device type the test command followed by the device alias or device path name TABLE 4 5 lists test alias name selections a description of the selection and preparation TABLE 4 5 Selected OBP On Board Diagnostic Tests Type of Test Description Preparation test screen Tests system video graphics Diag switch NVRAM parameter hardware and monitor must be true for the test to execute test floppy Tests diskette drive response to A formatted diskette must be inserted commands into the diskette drive test net Performs internal external An Ethernet cable must be attached to loopback test of the system auto the system and to an Ethernet tap or selected Ethernet interface hub or the external loopback test fails 4 26 Netra ct Server Service Manual February 2001 4 8 8 TABLE 4 5 Selected OBP On Board Diagnostic Tests Type of Test Description Preparation test ttya Outputs an alphanumeric tes
84. LE 5 2 then at least one of the I O slots in the Netra ct server has been set to full hot swap You must look at the entries for individual I O slots to determine if they have been set to basic or full hot swap mode in this situation a Ifyou see value enabled underneath a lt slot autoconfig gt line then that slot is set to full hot swap For example in TABLE 5 2 I O slots 5 4 and 2 are all set to full hot swap Netra ct Server Service Manual February 2001 a Ifyou see value disabled underneath a lt slot autoconfig gt line then that slot is set to basic hot swap For example in TABLE 5 2 I O slot 1 is set to basic hot swap Chapter 5 Hot Swap Software Commands 5 7 5 8 Netra ct Server Service Manual February 2001 CHAPTER 6 Removing and Replacing Hot Swappable Cards Caution An energy hazard is present if any I O slots are left uncovered If you remove a card from an I O slot you must fill it with either a replacement card or a filler panel Note When removing a hot swappable component allow several seconds before inserting it or another component in that slot Rapidly removing and inserting any hot swappable component might panic or hang the system This chapter gives procedures for the installation removal and replacement of hot swappable cards The procedures differ somewhat between front access and rear access servers so this chapter is organized as follows a Fro
85. LEDs for the Netra ct 800 Server Continued LED LEDs Available Component Slots 3 7 Power and Okay to Remove I O cards installed in slots 3 7 Slot 8 Power and Okay to Remove Alarm card W installed in slot 8 SCB Power and Fault System controller board behind the system status panel FAN 1 Power and Fault Upper fan tray behind the system status panel FAN 2 Power and Fault Lower fan tray behind the system status panel RMM Power and Okay to Remove Removeable media module PDU 1 Power and Fault Leftmost power distribution unit behind the server PDU 2 Power and Fault Rightmost power distribution unit behind the server PSU 1 Power and Okay to Remove Leftmost power supply unit PSU 2 Power and Okay to Remove Rightmost power supply unit TABLE 4 2 System Status Panel LEDs for the Netra ct 400 Server LED LEDs Available Component Slot 1 Power and Okay to Remove Double wide alarm card M installed in slot 1 and 2 Slot 2 Power and Okay to Remove Single wide I O card installed in slot 2 only if alarm card is not present Slot 3 Power and Fault CPU card A installed in slot 3 Slots 4 and 5 HDD 0 SCB FAN 1 FAN 2 FTC PDU 1 PSU 1 Power and Okay to Remove Power and Okay to Remove Power and Fault Power and Fault Power and Fault Power and Fault Power and Fault Power and Okay to Remove I O cards installed in slots 4 and 5 Hard disk drive System controller board behind the system status panel Upper fan tray behind the system
86. Message Bus busy cleared after initiallizing Cause This is a transcient 1 C error message Action Usually no action is necessary because the system should recover from most transcient 1 C errors If the system becomes unresponsive completely power the server off and then power it back on Watch the Power On Self Test messages to determine the cause for the error Netra ct Server Service Manual February 2001 APPENDIX D System Specifications This appendix gives the system specifications for the Netra ct server D 1 Physical Specifications TABLE D 1 Physical Specifications Netra ct Chassis English Metric Width 17 5 inches 444 5 mm Depth default configuration with rack mount 15 75 inches 400 mm brackets extended Depth with rack mount brackets flush against the 13 78 inches 350 mm bottom of the chassis Height 20 97 inches 533 64 mm Weight empty 74 lbs 33 56 kg Weight fully loaded 150 Ibs 68 04 kg D 1 TABLE D 2 Physical Specifications Netra ct 800 Server English Metric Width 8 56 inches 217 5 mm Depth 14 89 inches 378 3 mm Height 20 18 inches 512 67 mm Weight fully loaded 38 Ibs 17 24 kg TABLE D 3 Physical Specifications Netra ct 400 Server English Metric Width 4 25 inches 108 mm Depth 14 91 inches 378 68 mm Height 20 18 inches 512 67 mm Weight fully loaded 22 Ibs 9 98 kg D 2 Electrical Specifications TABLE D 4 DC Power Requirements Electrical Element Require
87. Module Netra ct 400 Server Only 11 5 11 2 1 Removing a Disk Adapter Module 11 5 11 2 2 Replacing a Disk Adapter Module 11 6 vi Netra ct Server Service Manual February 2001 Part V 12 Part VI A 11 3 SCSI Termination Board Netra ct 800 Server Only 11 7 11 3 1 Removing a SCSI Termination Board 11 7 11 3 2 Replacing a SCSI Termination Board 11 8 11 4 Power Distribution Unit 11 8 11 4 1 Removing the Power Distribution Unit 11 10 11 4 2 Replacing the Power Distribution Unit 11 15 11 5 Front Access Cable Front Access Models Only 11 16 11 5 1 Removing the Front Access Cable 11 16 11 5 2 Replacing a Front Access Cable 11 19 11 6 Power Supply Unit 11 19 11 6 1 Removing a Cold Swappable Power Supply Unit 11 19 11 6 2 Replacing a Cold Swappable Power Supply Unit 11 22 Illustrated Parts Breakdown Illustrated Parts Breakdown 12 1 12 1 Chassis Components 12 2 12 2 Netra ct 800 Server 12 4 12 3 Netra ct 400 Server 12 6 Appendixes Glossary and Index Connector Pinouts A 1 A 1 CPU Card A 2 A 1 1 Ethernet Port A 3 A 1 2 COMPort A 4 A 2 CPU Front Transition Card Netra ct 800 Server A 5 A 2 1 Parallel Port A 6 A 2 2 Ethernet B Port A 7 A 2 3 TTYA A 8 A 2 4 TTYB A 9 A 2 5 SCSI 3 A 10 Contents vii A 3 CPU Front Transition Card Netra ct 400 Server A 12 A 3 1 SCSI VHDC A 13 A 3 2 Parallel Port A 14 A 3 3 Ethernet B Port A 15 A 3 4 TTYB A 16 A 4 CPU Rear Transition Card A 17 A 4 1 Parallel Port A 19 A 4 2 TTY A A 20 A 4
88. Netra ct 400 server Note If you are replacing one power supply unit in a Netra ct 800 server and the second power supply unit is still up and running you can replace the failed power supply unit without powering off the server Refer to Chapter 8 for more information Removing a Cold Swappable Power Supply Unit Power off the server Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 19 3 Push the purple locking mechanism up into the unlocked ft position FIGURE 11 14 shows the location of the locking mechanism for the power supply unit on a Netra ct 800 server and FIGURE 11 15 shows the location of the locking mechanism for the power supply unit on a Netra ct 400 server The two LEDs on the power supply unit should go OFF AY Power supply unit captive screws silver Locking mechanism FIGURE 11 14 Removing or Replacing a Power Supply Unit From a Netra ct 800 Server 11 20 Netra ct Server Service Manual February 2001 Power supply unit captive screws silver Locking mechanism FIGURE 11 15 Removing or Replacing a Power Supply Unit From a Netra ct 400 Server Using a No 2 Phillips screwdriver loosen the two silver captive screws at the base of the system FIGUR
89. Not used A 36 Netra ct Server Service Manual February 2001 A 7 2 COM 2 The COM 2 port on the alarm RTC for the Netra ct 800 server is a DB 9 male connector 6 FIGURE A 33 COM 2 Connector 00000 0000 9 TABLE A 26 COM 2 Connector Pinouts Alarm RTC for the Netra ct 800 Server Pin No eo oo NOAA FF QO N ea Description DCD RXD TXD DTR Isolated GND 2 DSR RTS CTS NC Appendix A Connector Pinouts A 37 A 7 3 COM 1 The COM 1 port on the alarm RTC for the Netra ct 800 server is a DB 9 male connector o0o000 60 9 9 Og FIGURE A 34 COM 1 Connector TABLE A 27 COM 1 Connector Pinouts Alarm RTC for the Netra ct 800 Server Pin No Description NC RXD TXD NC Isolated GND 1 NC RTS CTS NC eo oo NOAA FEF OQO NY A 38 Netra ct Server Service Manual February 2001 A 7 4 Alarm Port I O connections are available through the male DB 15 alarm port 1 9 8 o0o000000 oOoO0000 0 15 TABLE A 28 Alarm Port Pinouts Alarm RTC for the Netra ct 800 Server Pin No eo AN DTD oO FEF OO NY e me e e AeA wo N e O 15 Signal RESETO RESETO RESET1 RESET ALARMO0_NO ALARMO_NC ALARM0_COM ALARM1_NO ALARM1_NC ALARM1_COM ALARM2_NO ALARM2_NC ALARM2_COM ALARM3_NO ALARM3_COM FIGURE A 35 Alarm Port Appendix A Connector Pinouts A 39 A 40 Netra ct Server Service Manual February 2001 APPENDIX B Co
90. O slot number Using a No 2 Phillips screwdriver loosen the two captive screws inside the front T O card s ejection levers one on top and one on the bottom FIGURE 6 5 on page 6 7 Unlock the ejection levers Caution Only unlock the ejection levers at this point do not unseat the I O card until the I O card LEDs on the system status panel are in the proper state Caution If the server is set to full hot swap mode do not rapidly unlock and lock the ejection levers When you unlock the ejection lever you will begin the software driver detachment process This detachment process must end before you can safely lock the ejection levers which begins the software drive process If you unlock and lock the ejection levers rapidly you can panic or hang the system There are several different models of locking ejection levers so the method you would use to unlock the ejection levers will vary depending on the model of the ejection lever used on the card for example one model uses red tabs at the top and bottom to unlock the card FIGURE 6 6 on page 6 8 Refer to the documentation that came with the I O card for instructions on unlocking the card Chapter6 Removing and Replacing Hot Swappable Cards 6 43 5 Locate the LEDs on the system status panel for the front I O card and I O rear transition card that you want to remove to determine if the cards have been deactivated The system status panel on each server has LED
91. PDU 1 Yes on off Power Distribution Unit PSU Yes on off Power Supply Unit condition ok temperature ok ps fan ok supply on FAN 1 Yes on off Fan Tray condition ok fan speed low FAN 2 Yes on off Fan Tray condition ok fan speed low HDD 0 Yes on off Hard Disk Drive condition ok Chapter 4 Troubleshooting the System 4 11 CODE EXAMPLE 4 2 prtdiag Output for a Netra ct 400 Server System Board PROM revision OBP 3 14 1 2000 04 28 12 56 4 4 Troubleshooting the System Using the SunVTS Test Suite SunVTS is a validation test suite that is provided as a supplement to the Solaris operating environment The individual tests can stress a device system or resource so as to detect and pinpoint specific hardware and software failures and provide users with informational messages to resolve any problems found For more information on the SunVTS test suite including instructions for running SunVTS tests specific to the Netra ct server refer to the Computer Systems Release Notes Supplement for Sun Hardware document or the SunVTS documentation on the Solaris on Sun Hardware Answerbook both included with your Solaris operating environment 4 5 Troubleshooting the System Using the Power On Self Test POST When you first power up the Netra ct server some or all of the green Power LEDs on the system status panel will flash on and off for several seconds The green Power LED for the I O slot holding the CPU
92. Qe SUN microsystems Netra ct Server Service Manual Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 U S A 650 960 1300 Part No 806 3296 11 February 2001 Revision A Send comments about this document to docfeedback sun com Copyright 2001 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 U S A All rights reserved This product or document is distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo AnswerBook2 docs sun com Netra and Solaris are trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical User Interface was developed by
93. RE A 10 GURE A 11 GURE A 12 GURE A 13 GURE A 14 GURE A 15 GURE A 16 GURE A 17 Unplugging the DC Input Power Cable From the DC Connector Front Access Model 11 13 Locating the Power Distribution Units 11 14 Removing the Power Distribution Unit 11 15 Unplugging the DC Input Power Cable From the DC Connector Front Access Model 11 17 Loosening the Front Access Cable Screws 11 18 Removing or Replacing a Power Supply Unit From a Netra ct 800 Server 11 20 Removing or Replacing a Power Supply Unit From a Netra ct 400 Server 11 21 Removing a Power Supply Unit From a Netra ct 800 Server 11 22 Illustrated Parts Breakdown Chassis and Rear Access Model Components 12 3 Illustrated Parts Breakdown Netra ct 800 Server 12 5 Illustrated Parts Breakdown Netra ct 400 Server 12 7 Connectors on the CPU Card A 2 RJ 45 Ethernet Connector Diagram A 3 CPU Card Front Panel TTYA Diagram A 4 Connectors on the CPU Front Transition Card Netra ct 800 Server A 5 Parallel Connector A 6 RJ 45 Ethernet Connector Diagram A 7 TTY AConnector A 8 TTY B Connector A 9 SCSI 3 Connector A 10 Connectors on the CPU Front Transition Card Netra ct 400 Server A 12 Parallel Connector A 14 RJ 45 Ethernet Connector Diagram A 15 TTY B Connector A 16 Connectors on the CPU Rear Transition Card Netra ct 800 Server A 17 Connectors on the CPU Rear Transition Card Netra ct 400 Server A 18 Parallel Connector A 19 TTY A Connector A 20 Figures xv FIG
94. Serial port B 11 RAS 12 User Flashl 13 User Flash2 14 All Above 15 Quit 16 Display this Menu 17 Toggle Script debug 18 Enable External Loopback Tests 19 Disable External Loopback Tests Enter 0 14 tests 15 Quit 16 Menu gt Caution Prior to running obdiag do not run any other OBP command that may change the hardware state of the board After obdiag tests are run always reset the system to bring it to a known state The user may type the relevant numbers at this point to run all or some of the tests If an error is detected the error message is displayed on the screen For example if an error is detected while testing the floppy disk drive a display similar to the following message is displayed on the screen TEST floppy_test STATUS FAILED SUBTEST floppy_id0O_read_test ERRORS 1 TTF 66 SPEED 440 MHz PASSES 1 MESSAGE Error Recalibrate failed floppy missing connected or defective Netra ct Server Service Manual February 2001 improperly Some of the individual items on the OBDiag menu are described in further detail in the following paragraphs 4 8 8 1 PCI PCIO The PCI PCIO diagnostic performs the following vendor_ID_test Verifies that the PCIO ASIC vendor ID is 108e device_ID_test Verifies that the PCIO ASIC device ID is 1000 mixmode_read Verifies that the PCI configuration space is accessible as half
95. UP envmond Chapter 6 Removing and Replacing Hot Swappable Cards 6 28 16 17 18 Download the latest firmware to run on RSC rscadm download file For example to download the firmware to run on RSC you would normally enter the following command rscadm download lib images rscfw It may take several minutes for the firmware to download completely Note You may see the following error messages as you re downloading the latest firmware envmond 206 heartbeat so Alarm card firmware not responding envmond 206 heartbeat so Alarm Card Failed After approximately 60 seconds the alarm card should go through a self test and the following message should appear envmond 206 alarmcard so Alarm Card is OK If this message appears after approximately 60 seconds then the firmware was downloaded successfully and you can ignore the earlier error messages Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 10 Connect to the replacement alarm card any cables that you unplugged from the failed alarm card Netra ct Server Service Manual February 2001 6 1 2 2 PCMCIA slot reserved Alarm DB 15 Ethernet COM 2 FIGURE 6 14 Plugging in Cables in Alarm Card in Netra ct 800 Server Removing and Replacing an Alarm Card in the Netra ct 40
96. URE 8 15 shows the location of the power supply unit air filter captive screws on the Netra ct 800 server and FIGURE 8 16 shows the location of the power supply unit air filter captive screws on the Netra ct 400 server 8 18 Netra ct Server Service Manual February 2001 8 19 VSS L gt T T T a aN LTT TIT 7777 AE Power supply air filter screws inland OS Removing a Power Supply Unit Air Filter from a Netra ct 800 Server FIGURE 8 15 Removing and Replacing Hot Swappable Subassemblies Chapter 8 gt AAAA L T N LINN Lf pf LINNMNMNNNN NS a Power supply air filter screws FIGURE 8 16 Removing a Power Supply Unit Air Filter from a Netra ct 400 Server 2 Remove the power supply unit air filter outer cover and set it aside 3 Remove the power supply unit air filter 8 20 Netra ct Server Service Manual February 2001 8 5 2 By MM Power supply unit air filter Power supply unit air filter cover FIGURE 8 17 Removing a Power Supply Unit Air Filter Caution There is an energy hazard present as long as the power supply unit air filter is not installed You must replace the power supply unit air filter immediately and replace the outer cover for the safe operation of your system Re
97. URE A 18 FIGURE A 19 FIGURE A 20 FIGURE A 21 FIGURE A 22 FIGURE A 23 FIGURE A 24 FIGURE A 25 FIGURE A 26 FIGURE A 27 FIGURE A 28 FIGURE A 29 FIGURE A 30 FIGURE A 31 FIGURE A 32 FIGURE A 33 FIGURE A 34 FIGURE A 35 FIGURE E 1 FIGURE E 2 TTY B Connector A 21 RJ 45 Ethernet Connector Diagram A 22 RJ 45 Ethernet Connector Diagram A 23 Connector Ports in the Alarm Card in Netra ct 800 Server A 25 Alarm Port A 26 RJ 45 Ethernet Connector Diagram A 27 COM 1 Connector A 28 COM 2 Connector A 29 Connectors on the Alarm Card Netra ct 400 Server A 30 RJ 45 COM Connector Diagram A 31 RJ 45 COM Connector Diagram A 32 Alarm Port A 33 RJ 45 Ethernet Connector Diagram A 34 Connectors on the Alarm Rear Transition Card A 35 RJ45 Ethernet Connector Diagram A 36 COM 2 Connector A 37 COM 1 Connector A 38 Alarm Port A 39 Installing a Memory Module on the CPU Card E 4 Seating the Memory Module E 5 xvi Netra ct Server Service Manual February 2001 TABLE 1 1 TABLE 1 2 TABLE 4 1 TABLE 4 2 TABLE 4 3 TABLE 4 4 TABLE 4 5 TABLE 5 1 TABLE 5 2 TABLE 12 1 TABLE 12 2 TABLE 12 3 TABLE A 1 TABLE A 2 TABLE A 3 TABLE A 4 TABLE A 5 TABLE A 6 TABLE A 7 TABLE A 8 Tables Device Names for I O Card Slots in the Netra ct 800 Server 1 5 Device Names for I O Card Slots in the Netra ct 400 Server 1 6 System Status Panel LEDs for the Netra ct 800 Serv
98. Using a No 1 Phillips screwdriver tighten the two captive screws inside the card s one on top and one on the bottom ejection levers 10 7 Removing and Replacing Cold Swappable Cards Chapter 10 FIGURE 10 5 Tightening the Ejection Lever Captive Screws 7 Make the necessary cable connections to the CPU card if necessary FIGURE 10 6 shows the connectors on the CPU card Note that the only cables that should be connected to the CPU card would be a cable connected to the COM port TTY A for the front access model of the Netra ct 400 server and the ethernet cable connected to the ethernet A port 10 8 Netra ct Server Service Manual February 2001 Ethernet A port COM port TTY A FIGURE 10 6 Connectors on the CPU Card Power on the server Refer to Powering On the Server on page 2 1 for those instructions Verify that the CPU card LEDs are lit properly The green Power LED D for the CPU will blink for a moment while the CPU is going through POST then the green Power LED should go ON which means the CPU card is functioning properly Chapter 10 Removing and Replacing Cold Swappable Cards 10 9 10 1 2 10 1 2 1 CPU Front Transition Card This section tells how to remove and replace a CPU front transition card This card is present only in the front access model of the Netra ct server Removing a CPU Front Transition Card Power off the ser
99. a Ifa soft fault occurs such as a stuck fan or a temperature warning you should get a notification of the error assuming the envmond daemon is running however the amber om LED on the power supply unit will not light for a soft fault condition The power supply unit is still supplying power to the system during a soft fault condition m If a hard fault occurs such as a voltage problem you should get a notification of the error assuming envmond is running In addition the amber om LED on the power supply unit does light for a hard fault condition The power supply unit does not supply power to the system during a hard fault condition Chapter 4 Troubleshooting the System 4 15 If one power supply unit fails either a soft fault or a hard fault but the other power supply unit is still functioning normally you should replace the faulty power supply unit as soon as possible to keep the system up and running If both power supply units fail the action you should take varies depending on which of the two types of fault has occurred If Then Both power supply units go through a Replace one power supply unit at a time soft fault in order to keep the system up and running One power supply unit goes through a Replace the power supply unit that has soft fault and the other power supply unit goes gone through a hard fault first in order to through a hard fault keep the system up and running Both power supply units go through a The s
100. able Cards If the error message repeats the system controller board may have failed Try replacing the system controller board using the instructions in System Controller Board on page 8 7 scsb 0 hsc_restore Cannot reset disconnected slot Cause The system controller board was installed in the server while the amber Okay to Remove LED was ON for an I O slot Action Enable basic hot swap on all the I O slots in the server using the instructions in Chapter 5 Hot Swap Software Commands Once basic hot swap is enabled on all I O slots remove the system controller board from the server scsb0 I2C TRANSFER Failed scsb0 Error Reading Healthy Registers scsb 0 scsb_reset_slot error reading Reset regs Appendix C Error Messages C 5 C 6 Cause An error occured when the scsb driver received the ret ry command from the system controller board Action Retry If the error persists the system controller board is damaged and should be replaced Refer to System Controller Board on page 8 7 for those instructions scsb 0 no HEALTHY signal on slot Cause You tried to connect or configure a hot swappable I O card that was not reporting itself HEALTHY The card has failed or was not inserted properly Action Remove the I O card from the server and reinsert it making sure the card is completely and properly inserted into the server If the error message repeats then the card has failed Repla
101. ad to the NVRAM CODE EXAMPLE 4 14 identifies the NVRAM output message CODE EXAMPLE 4 14 NVRAM Output Message Enter 0 14 tests 15 Quit 16 Menu gt 7 TEST nvram_test SUBTEST write read_patterns SUBTEST write read_inverted_patterns Enter 0 14 tests 15 Quit 16 Menu gt Chapter 4 Troubleshooting the System 4 33 4 8 8 8 All Above 4 34 The All Above diagnostic validates the system unit CODE EXAMPLE 4 15 shows an example of the All Above option output message CODE EXAMPLE 4 15 All Above Output Message Enter 0 14 tests 15 Quit 16 Menu gt 14 TEST all_pci cheerio_test SUBTEST vendor_id_test n UBTEST device_id_test UBTEST bmac_xif_reg_test UBTEST bmac_tx_reg_test UBTEST mif_reg_test UBTEST mac_internal_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A UNUUNU SUBTEST 100mb_twister_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A EST ethernet2_test EST parallel_port_test SUBTEST dma_read EST uarta_test SUBTEST write read_patterns ttya in use as console Test not run EST usi_test ttyb in use as console Test not run EST ras_test nv monitor disabled SUBTES obd init i2c test EST flash_test SUBTEST flash supported EST flash_test
102. ailures Subsequent to Power On Symptom Cannot connect successfully to a TTY serial port there are no POST messages and unable to send keyboard input Action Check the TTY cable for proper setup If you do not see any output after connecting the TTY terminal to the CPU transition card remove it and connect it to the COM port of the CPU card and try again Troubleshooting During POST OBP and During Boot Process This section describes certain possible problems encountered while running POST and OBP and during the boot process Symptom POST error message displays cannot establish network service Action This might be a hardware address problem Add or check the media access control MAC address to the server and the IP address at the server 4 22 Netra ct Server Service Manual February 2001 4 8 7 Symptom POST detects Ecache error and a message similar to the one below is displayed STATUS FAILED TEST Memory Addr w Ecache SUSPECT U5201 and U5202 MESSAGE Mem Addr line compare error addr 00000000 00000000 exp 00000000 00000000 obs 88888888 88888888 Action This might be a mounting issue with the CPU Mylar film socket or heatsink which could have occurred during transportation or due to severe vibration Contact Sun s Enterprise Services Solution Center Caution Any attempt to disassemble or replace the aforementioned devices will void the warranty
103. alled the Solaris operating environment onto your Netra ct server Follow the instructions given in the Netra ct Server Installation Guide to install the envmond software onto your Netra ct server then repeat these procedures 4 3 Troubleshooting the System Using prtdiag You can troubleshoot the system using the prtdiag command Log into the server console and as root enter usr platform sun4u prtdiag Chapter 4 Troubleshooting the System 4 7 System Configuration Sun Microsystems sun4u Netra ct800 100 MHz Sys If you have a Netra ct 800 server you should get output on the console similar to the following CODE EXAMPLE 4 1 tem clock frequency prtdiag Output for a Netra ct 800 Server UltraSPARC IIi 440MHz Memory size 640 Megabytes FRU Information FRU FRU FRU Green Amber Type Unit Present LED LED Midplane 1 Yes Netra ct800 SCB 1 Yes on off SSB 1 Yes CPU 1 Yes on off I O 2 Yes on off I O 3 Yes on off I O 4 Yes on off 4 8 Netra ct Server Service Manual February 2001 Miscellaneous Information Properties Version 0 Maximum Slots 8 System Controller Board Properties Version 2 hotswap mode basic System Status Panel CPU board temperature celsius 38 CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pci pcil08e 1000 SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled Board Type Unknown
104. alling aCD ROM DVD or DAT Drive 7 11 Removing and Replacing Hot Swappable Subassemblies 8 1 8 1 System Status Panel 8 1 8 1 1 Removing the System Status Panel 8 2 8 1 2 Replacing the System Status Panel 8 5 8 2 System Controller Board 8 7 8 2 1 Removing the System Controller Board 8 7 8 2 2 Replacing the System Controller Board 8 10 8 3 Main Air Filter 8 11 8 3 1 Removing the Main Air Filter 8 11 8 3 2 Replacing the Main Air Filter 8 13 8 4 Power Supply Unit 8 14 8 4 1 Removing a Hot Swappable Power Supply Unit 8 14 Contents v 8 4 2 Replacing a Hot Swappable Power Supply Unit 8 17 8 5 Power Supply Unit Air Filter 8 18 8 5 1 Removing a Power Supply Unit Air Filter 8 18 8 5 2 Replacing a Power Supply Unit Air Filter 8 21 8 6 Fan Tray 8 22 8 6 1 Removing a Fan Tray 8 22 8 6 2 Replacing a Fan Tray 8 26 PartIV Replacing Cold Swappable FRUs 9 Removing and Replacing the Servers 9 1 9 1 Servers 9 1 9 1 1 Removing a Server 9 1 9 1 2 Replacing a Server 9 9 10 Removing and Replacing Cold Swappable Cards 10 1 10 1 Front Access Models 10 1 10 1 1 CPU Card 10 2 10 1 2 CPU Front Transition Card 10 10 10 1 3 CPU Shunt Card Netra ct 800 Server Only 10 17 10 2 Rear Access Models 10 19 10 2 1 CPU Card 10 19 10 2 2 CPU Rear Transition Card 10 26 11 Removing and Replacing Cold Swappable Subassemblies 11 1 11 1 Hard Disk Drive 11 1 11 1 1 Removing a Hard Disk Drive 11 2 11 1 2 Replacing a Hard Disk Drive 11 4 11 2 Disk Adapter
105. and the Netra ct 400 server only the location in the rear card cage differs Parallel TTYA TTY B Ethernet A ses THT SP VHDC FIGURE A 14 Connectors on the CPU Rear Transition Card Netra ct 800 Server Appendix A Connector Pinouts A 17 Parallel TTY Ae l S TTY B Io N iy oe Ethernet A Q ee wil Q N Q Ethernet B HT N SCSI VHDC WY D FIGURE A 15 Connectors on the CPU Rear Transition Card Netra ct 400 Server A 18 Netra ct Server Service Manual February 2001 A 4 1 Parallel Port The parallel port on the CPU RTC is an AMPLIMITE SLIMLINE female DB 25 receptacle Cite 6 GSS Seon 25 00000000000 0 14 FIGURE A 16 Parallel Connector TABLE A 11 Parallel Port Pinouts CPU RTC Pin No Signal Pin No Signal a STB 14 AFD 2 PDO 15 ERR 3 PD1 16 INIT 4 PD2 17 SLIN 5 PD3 18 DGND 6 PD4 19 DGND 7 PD5 20 DGND 8 PD6 21 DGND 9 PD7 22 DGND 10 ACK 23 DGND 11 BUSY 24 DGND 12 PE 25 DGND 13 SLCT Appendix A Connector Pinouts A 19 A 4 2 TTY A The TTY A port on the CPU RTC is a DB 9 male connector o0o000 60 9 9 Og FIGURE A 17 TTY A Connector TABLE A 12 TTY A Port Pinouts CPU RTC Pin No Signal Name DCD RXD TXD DTR GND DSR RTS CTS RI eo OoOnN DTD oO FF OO NY A 20 Netra ct Server Service Manual February 20
106. ap_id where ap_id is the attachment point ID for the hard disk drive that you want to remove For example to deactivate the lower hard disk drive HDD 1 as root enter cfgadm c unconfigure c0 dsk c0t1d0 10 Verify that the hard disk drive has been deactivated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition cO scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0o unavailable connected unconfigured unknown c0 dsk c0t6d0 CD ROM connected configured unknown Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 5 7 6 11 12 13 14 15 Note that in the sample feedback above the Type column for the lower hard disk drive cO dsk c0t1d0 is now unavailable and the Occupant column now shows it as unconfigured You can also use the hard disk drive HDD LEDs on the system status panel to verify that the hard disk drive has been deactivated FIGURE 7 2 The Okay to Remove LED J on the system status panel for the hard disk drive should go ON indicating that you can remove the hard disk drive from the slot Hard disk drive LEDs Removeable media drive LEDs FIGURE 7 2 Locating the Hard Disk Drive LEDs on the System Status Panel Netra ct 800 Server Unlatch the disk drive handle to release it Push down in the direction of the arrow to
107. ard RTC in the Rear Access Model of Netra ct 800 Server Top View Unplug any cables attached to the alarm rear transition card if necessary Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom Unlock the ejection levers on the card Press outward on the two ejection levers on the card to unseat the card from the card cage Slide the card out of the slot and place it on the electrostatic discharge mat Netra ct Server Service Manual February 2001 6 2 2 2 9 Secure blank filler panels over the empty T O slot if necessary If you are not going to replace the alarm card and alarm rear transition card right away you must install blank filler panels over the openings to ensure proper airflow in the system The slot filler panels are secured to the card cage using two screws one at the top of the filler panel the other at the bottom Installing an Alarm Rear Transition Card Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the slot filler panel if necessary The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Get the replacement alarm rear transition card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the eje
108. ause The system controller board was removed from the server while the amber Okay to Remove LED was ON for an I O slot Action Enable basic hot swap on all the I O slots in the server using the instructions in Chapter 5 Hot Swap Software Commands Once basic hot swap is enabled on all I O slots it is safe to remove the system controller board from the server scsb 0 ALERT Lost HEALTHY on Slot Occupant Offline scsb 0 ALERT Lost HEALTHY on Slot Occupant Online Cause The CompactPCI card has lost its HEALTHY report Action The CompactPCI card has failed or is damaged Configure the card and then unconfigure it using the instructions in Chapter 6 If the error messages repeat then the card has failed Replace the I O card using the instructions in Chapter 6 If the system has already taken the card offline because the card stopped sending a HEALTHY signal the following message is displayed scsb 0 Slot successfully taken offline scsb 0 Bad non friendly Board in Slot Taking it Offline Appendix C Error Messages C 3 C 4 Cause The system has identified an I O card that is sending repeated interrupts and has taken it offline Action Replace the I O card using the instructions in Chapter 6 Removing and Replacing Hot Swappable Cards scsb 0 Could not Update s LEDs scsb 0 Could not Blink s LEDs Cause An I C error has resulted in
109. c_restore scsb0O I2C TRANSF scsb 0 scsb_reset_slot ER Failed scsb0 scsb 0 no HEALTH Cannot reset disconnected slot Error Reading Healthy Registers error reading Reset regs Y signal on slot page C 2 page C 3 page C 3 page C 3 page C 4 page C 4 page C 5 page C 5 page C 5 page C 6 C 1 scsb 0 Reset Not Asserted on Healthy Failed slot page C 6 scsb 0 slot Occupant configured Regained HEALTHY scsb 0 slot page C 7 Occupant Unconfigured Regained HEALTHY scsb 0 Successfully Downgraded to Basic Hotswap Mode page C 7 scsb 0 Successfully Upgraded to Full Hotswap Mode page C 7 Anticipated Hardware Failure Interrupt Level 4 Not serviced page C 8 Interrupt Level 4 Not serviced page C 8 I2C Complaints NO ADDERSS ACK 80 page C 9 Bus Busy Complaints Bus busy cleared after initiallizing page C 10 Cd scsb Error Messages Alarm and Slot presence state bits do not match Cause A problem was encountered when a hot swap alarm card was installed into the server Action Run prtdiag to determine the state of the I O slot If the alarm card is not listed when you run prtdiag reinsert the alarm card into the slot C 2 Netra ct Server Service Manual February 2001 SCSB Should NOT remove SCB while cPCI Slot is in RESET with a possible bad board scsb 0 Slot Now out of Reset C
110. card slot 1 in the Netra ct 800 server and slot 3 in the Netra ct 400 server will go to solid green while the green Power LEDs for the remaining components are still flashing on and off this is an indication that the CPU card has passed the power on self test POST Before any processing can occur on a system it must successfully complete the POST Messages are displayed for each step in the POST process If there is a critical failure the system will not complete POST and will not boot To monitor this process you must be connected to the TTY A port on the CPU card or CPU transition card See Logging In to the Netra ct Server on page 5 2 OpenBoot PROM OBP variables control the console port The variables and their possible settings are described below 4 12 Netra ct Server Service Manual February 2001 To see the console output device as root enter ok printenv output device The screen will display something similar to the following output device ttya The possible settings for this variable are ttya default ttyb screen ise ttya and ttyb represent the serial ports on the CPU card screen represents the display attached to the first frame buffer installed in the system not present on the Netra ct server rsc is used by the alarm card To see the console input device as root enter ok printenv input device The screen will display something similar to the following input device ttya
111. ccess and Rear Access Models Chapter 1 Preparing for FRU Installation and Replacement 1 3 1 4 1 4 1 FRU Categories In general the FRUs in a Netra ct server can be divided into two categories a Hot installable replaceable referred to hereafter as hot swappable meaning that you can install or remove and replace a FRU while the server is running without interrupting the operation of the server This category of FRU sometimes requires that you enter hot swap software commands before and after an installation or a removal replacement to incorporate the new FRU in the system correctly For more information on the hot swap commands refer to Chapter 5 Non hot swappable or cold swappable meaning that you must halt and in some cases also power off the server before installing or removing and replacing a FRU Note that you must halt power only to the server where you would be removing and replacing the FRUs any other servers installed in the same chassis can remain running Redundant power supplies and hard disk drives in a Netra ct 800 server are a variation of the hot swappable category You can replace a single power supply in a redundant configuration while the server is running without having to enter any software commands or a single hard disk drive after you have unmounted the drive or disengaged it if you are running a disk management software package Hot Swappable FRUs The FRUs listed below are hot swappable
112. ce the I O card using the instructions in Chapter 6 Removing and Replacing Hot Swappable Cards scsb 0 Reset Not Asserted on Healthy Failed slot Cause You rebooted the system with a failed board While the board is not reporting itself HEALTHY the OpenBoot PROM has taken it out of reset and probed it anyway Action The board is probably damaged and should not be used Unconfigure the board manually and remove the board from the system using the instructions in Chapter 6 Removing and Replacing Hot Swappable Cards Netra ct Server Service Manual February 2001 scsb 0 slot Occupant configured Regained HEALTHY scsb 0 slot Occupant Unconfigured Regained HEALTHY Cause A CompactPCI card is sending conflicting HEALTHY and UNHEALTHY signals Action The card has failed Replace the I O card using the instructions in Chapter 6 Removing and Replacing Hot Swappable Cards scsb 0 Successfully Downgraded to Basic Hotswap Mode Cause Basic hot swap was enabled on the system Action No action is necessary scsb 0 Successfully Upgraded to Full Hotswap Mode Cause Full hot swap was enabled on the system Action No action is necessary Appendix C Error Messages C 7 C2 CAI C22 Anticipated Hardware Failure Transient Interrupts Message Interrupt Level 4 Not serviced Cause Such a message occuring intermittently is always a result of the underlying hardwa
113. ceable units FRUs in a Netra ct server xxi xxii Chapter 2 gives the hardware and software procedures for powering the Netra ct server on and off Chapter 3 provides instructions for handling the cPCI cards and assemblies correctly Part II Troubleshooting the System Chapter 4 provides troubleshooting procedures for the Netra ct server Part III Replacing Hot Swappable FRUs Chapter 5 describes the hot swap software commands Chapter 6 gives instructions for removing and replacing hot swappable cards Chapter 7 contains instructions for removing and replacing hard disk drives and removable media Chapter 8 gives instructions for removing and replacing hot swappable subassemblies Part IV Replacing Cold Swappable FRUs Chapter 9 provides instructions for removing and replacing the Netra ct 800 server and Netra ct 400 server Chapter 10 gives instructions for removing and replacing cold swappable cards Chapter 11 gives instructions for removing and replacing cold replaceable subassemblies Part V Illustrated Parts Breakdown Chapter 12 gives the illustrated parts breakdown for the Netra ct server Part VI Appendixes Glossary and Index Appendix A lists the connector pinouts for the cards in the Netra ct server Appendix B provides instructions for connecting a terminal console to the server Appendix C gives the error messages for the Netra ct server Appendix D gives the system specificatio
114. ci_pcid pci_pcid pci_pcid Type Receptacle Occupant Condition cpci_slot2 unknown empty unconfigured unknown cpci_slot3 stpcipci fhs connected configured ok cpci_slot4 unknown disconnected unconfigured unknown cpci_slot5 unknown empty unconfigured unknown cpci_slot6 unknown empty unconfigured unknown cpci_slot7 unknown empty unconfigured unknown cpci_slot8 stpcipci fhs connected configured ok Chapter 6 Removing and Replacing Hot Swappable Cards 6 15 For a Netra ct 400 server you should get feedback similar to the following Ap_Id pci_pcid pci_pcid pci_pcid pci_pcid Type Receptacle Occupant Condition cpci_slotl unknown empty unconfigured unknown cpci_slot2 unknown disconnected unconfigured unknown cpci_slot4 stpcipci fhs connected configured ok cpci_slot5 unknown empty unconfigured unknown 10 11 The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 4 in a Netra ct 800 server would be pci_pcid0 cpci_slot4 Note that the information for the card installed in I O slot 4 in the example feedback shows it as unknown Type disconnected Receptacle unconfigured Occupant and unknown Condition This confirms that the I O slot has been set to basic hot swap and that the card in the I O slot has not yet been activated Connect the I O card with the cfgadm dynamic reconfiguration software cfgadm c connect ap_id where ap_id is the a
115. connected unconfigured unknown pci_pcid cpci_slot5 unknown empty unconfigured unknown pci_pcid cpci_slot6 unknown empty unconfigured unknown pci_pcid cpci_slot7 unknown empty unconfigured unknown pci_pcid cpci_slot8 stpcipci fhs connected configured ok For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid0 cpci_slotl unknown empty unconfigured unknown pci_pcid cpci_slot2 stpcipci fhs connected configured ok pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 4 in a Netra ct 800 server would be pci_pcid cpci_slot4 Note that the information for the cards installed in I O slot 4 in the example feedback shows it as unknown Type disconnected Receptacle unconfigured Occupant and unknown Condition This confirms that the I O slots have been set to basic hot swap and that the cards in the I O slots have not been activated 15 Connect the I O cards with the cfgadm dynamic reconfiguration software cfgadm c connect ap_id yet where ap_id is the attachment point ID For example to connect the I O cards in slot 4 as root enter cfgadm c connect pci_pci0 cpci_slot4 Chapter6 Removing and Replacing Hot Swappable Cards 6 49 16 The amber Okay to Remove LED eD
116. ct 400 server would be pci_pcid cpci_slotl 12 Deactivate the alarm card with the cfgadm dynamic reconfiguration software cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the I O slot 1 which holds the alarm card For example to deactivate the alarm card using the output given in the example above as root you would enter cfgadm c unconfigure pci_pci0 cpci_slotl The amber Okay to Remove LED on the system status panel for the alarm slot should go ON indicating that you can remove the alarm card from the slot Caution Do not remove the alarm card if the amber Okay to Remove LED eC is not ON Removing a hot swappable card from an I O slot when the amber Okay to Remove LED is not on might panic the system 13 When it is safe to remove the alarm card disconnect any cables connected to the card if necessary 14 Press outward on the ejection lever on the card to unseat the card from the card cage 6 34 Netra ct Server Service Manual February 2001 15 16 Slide the card out of the slot and place it on the electrostatic discharge mat Secure a blank filler panel over the empty I O slots if necessary If you are not going to replace the alarm card right away you must install a blank filler panel over the opening to ensure proper airflow in the system The slot filler panel is secured to the card cage using three screws two at the top of the filler panel one at the bo
117. ct 800 Server FIGURE 8 8 3 Removing and Replacing Hot Swappable Subassemblies Chapter 8 FIGURE 8 3 Removing the System Status Panel Netra ct 400 Server 4 Pull the system status panel away from the Netra ct server and place it on the electrostatic discharge mat You may have to pull on the screws to remove the system status panel from the server 8 4 Netra ct Server Service Manual February 2001 Replacing the System Status Panel 8 1 2 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Carefully position the system status panel into place on the system FIGURE 8 4 shows how to position the panel into place on the Netra ct 800 server and FIGURE 8 5 shows how to position the panel into place on the Netra ct 400 server FIGURE 8 4 Positioning the System Status Panel Netra ct 800 Server 8 5 Removing and Replacing Hot Swappable Subassemblies Chapter 8 8 6 FIGURE 8 5 Positioning the System Status Panel Netra ct 400 Server Push the system status panel into place against the server paying special attention to the connector on the left side of the panel making sure that the connector on the left back of the system status panel mates fully with the system controller board Note Be careful not to press the
118. cted to the system Good packets received by the system are indicated by a period Errors such as the framing error and the cyclic 4 24 Netra ct Server Service Manual February 2001 redundancy check CRC error are indicated with an X and an associated error description CODE EXAMPLE 4 3 identifies the watch net output message and CODE EXAMPLE 4 4 identifies the watch net all output message CODE EXAMPLE 4 3 watch net Output Message ok watch net Hme register test succeeded Internal loopback test succeeded Transceiver check Using Onboard Transceiver Link Up passed Using Onboard Transceiver Link Up Looking for Ethernet Packets is a Good Packet X is a Bad Packet Type any key to stop CODE EXAMPLE 4 4 watch net all Output Message ok watch net all pci l 0 pci 1 1 network 1 1 Hme register test succeeded Internal loopback test succeeded Transceiver check Using Onboard Transceiver Link Up passed Using Onboard Transceiver Link Up Looking for Ethernet Packets is a Good Packet X is a Bad Packet Typeany KEY tO SLOP sehen Sete Chapter 4 Troubleshooting the System 4 25 4 8 7 3 4 8 7 4 probe scsi The probe scsi command transmits an inquiry command to SCSI devices connected to the system unit on board SCSI interface If the SCSI device is connected and active the target address unit number device type and manufacturer name is displayed CODE EXAMP
119. ction levers are locked Keeping the card vertical slide the card into the slot between the two guides FIGURE 6 9 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 6 9 on page 6 14 shows how to insert an I O card into a slot the same principal applies to an alarm rear transition card Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom 7 Lock the ejection levers on the card 8 Plug all appropriate cables into the alarm rear transition card Chapter6 Removing and Replacing Hot Swappable Cards 6 53 Ethernet comg Alarm FIGURE 6 22 Connectors on the Alarm Rear Transition Card Get the replacement alarm card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Go to the front of the server and install the replacement alarm card in slot 8 in the Netra ct 800 server Refer to Installing an Alarm Card Netra ct 800 Server on page 6 24 for those instructions including the power on instructions Netra ct Server Se
120. d and functioning properly m If the light flashes on and remains on then the board is either not seated properly or is faulty If the light continues to stay on after repeated attempts then the board is faulty Replace the system status panel as described in Section 8 1 2 Replacing the System Status Panel on page 8 5 8 3 8 3 1 Main Air Filter This section describes how to remove and replace the main system air filter It should be replaced every three to six months If your server environment is especially dirty you may have to replace it more frequently The part number for the main air filter for the Netra ct 800 server is X7163A the part number for the main air filter for the Netra ct 400 server is X7162A Removing the Main Air Filter Locate the main air filter loop s FIGURE 8 10 shows the location of the main air filter loops for the Netra ct 800 server and FIGURE 8 11 shows the location of the main air filter loop for the Netra ct 400 server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 11 Main air filter loops FIGURE 8 10 Locating the Main Air Filter Netra ct 800 Server e February 2001 Netra ct Server Service Manual 8 12 FIGURE 8 11 Locating the Main Air Filter Netra ct 400 Server 2 Grasp the main air filter by the l
121. d is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 6 9 on page 6 14 shows how to insert an I O card into a slot the same principle applies to an alarm card Note that when you plug in the alarm card the rsc login prompt will appear on your console terminal if you have a console terminal attached to your server Lock the ejection levers Locate the LEDs on the system status panel for the alarm card that you just installed to determine if the card has been activated FIGURE 6 13 on page 6 22 shows the location of the alarm card LEDs on the Netra ct 800 server The amber Okay to Remove LED eC on the system status panel indicates whether the alarm card has been activated Status of the a Okay to Remove LED eC Indication Go to On The I O slot that holds the Step 9 on page 6 26 alarm card has been set to basic hot swap You must use the cfgadm utility to activate the card Off The I O slot that holds the Step 13 on page 6 27 alarm card has been set to full hot swap The card has been activated 1 The envmond software must be installed and running for full hot swap to work on an alarm card Chapter6 Removing and Replacing Hot Swappable Cards 6 25 9 Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 a
122. dels of both the Netra ct 400 server and Netra ct 800 server a CPU Card on page 10 19 m CPU Rear Transition Card on page 10 26 CPU Card This section tells you how to replace a CPU card in both a Netra ct 400 server and a Netra ct 800 server Both the Netra ct 400 server and the Netra ct 800 server have a dedicated location for the card indicated by the red card guides Removing a CPU Card Power off the server Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the CPU card In the Netra ct 800 server the CPU card will be installed in slot 1 In the Netra ct 400 server the CPU card will be installed in slot 3 Refer to FIGURE 10 1 Chapter 10 Removing and Replacing Cold Swappable Cards 10 19 CPU card slot 3 in Netra ct 400 server CPU card slot 1 in Netra ct 800 server FIGURE 10 13 CPU Card Locations 4 Unplug any cables connected to the CPU card r loosen the two captive screws inside the card s 5 Using a No 2 Phillips screwdrive 2 ejection levers one on top and one on the bottom FIGURE 10 Netra ct Server Service Manual February 2001 10 20 FIGURE 10 14 Loosening the Ejection Lever Captive Screws Press outward on the two ejection levers
123. drive installed in the server For that reason a hard disk drive in a Netra ct 400 server is a hot swappable disk drive only if the Netra ct 400 server is running on the Solaris operating environment over the network and not off of the hard disk drive The remove and replace instructions for hot swappable drives are covered here the remove and replace instructions for cold swappable drives are covered in Chapter 11 Removing and Replacing Cold Swappable Subassemblies in the section Hard Disk Drive on page 11 1 a If you are removing and replacing a faulty hard disk drive in the server first to go Removing a Hard Disk Drive on page 7 2 then go to Installing a Hard Disk Drive on page 7 7 a If you are installing a new hard disk drive in the server go to Installing a Hard Disk Drive on page 7 7 Removing a Hard Disk Drive Note The instructions in this section do not cover unconfiguration procedures that might be necessary if you are removing a hard disk drive that is under the control of any disk management software such as Volume Manager or Solstice DiskSuite If you are running disk management software on your system refer to the documentation that came with the disk management software for instructions on releasing a hard disk drive from the control of the software before proceeding with these instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on
124. dsk c0t6d0 is now CD ROM and the Occupant column now shows it as configured Note that a different entry would appear under the Type column for a DAT drive You can also use the removeable media module RMM LEDs on the system status panel to verify that the removeable media drive has been activated FIGURE 7 2 on page 7 6 The Okay to Remove LED D on the system status panel for the removeable media drive should go OFF indicating that the removeable media drive has been activated 6 Start the Volume Manager daemon As root enter etc init d volmgt start 7 12 Netra ct Server Service Manual February 2001 CHAPTER 8 Removing and Replacing Hot Swappable Subassemblies Note When removing a hot swappable component allow several seconds before inserting it or another component in that slot Rapidly removing and inserting any hot swappable component might panic or hang the system This chapter specifies procedures for the installation removal and replacement of hot swappable Netra ct server subassemblies It is organized as follows System Status Panel on page 8 1 System Controller Board on page 8 7 Main Air Filter on page 8 11 Power Supply Unit on page 8 14 Power Supply Unit Air Filter on page 8 18 Fan Tray on page 8 22 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read
125. e card if necessary Chapter6 Removing and Replacing Hot Swappable Cards 6 23 6 24 13 14 15 16 Press outward on the two ejection levers on the card to unseat the card from the card cage Carefully slide the card out of the slot and place it on the electrostatic discharge mat Secure a blank filler panel over the empty I O slot if necessary If you are not going to replace the alarm card right away you must install a blank filler panel over the opening to ensure proper airflow in the system The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Determine if you are removing an alarm card from a front access or rear access model server The same alarm card is used in both the front access and rear access models of the Netra ct 800 server m If you are removing an alarm card from a front access model of the Netra ct 800 server you do not have to remove any additional hardware a If you are removing an alarm card from a rear access model of the Netra ct 800 server you must also remove the alarm rear transition card Go to Removing an Alarm Rear Transition Card on page 6 51 Installing an Alarm Card Netra ct 800 Server Caution When moving a number of cards to different slots in the system move the cards one at a time If you move multiple cards in rapid succession you may panic or hang the system Attach the antistatic
126. e Antistatic Wrist Strap 1 2 Front Access and Rear Access Models 1 3 Locating the Power Supply Locking Mechanism on the Netra ct 800 Server 2 2 Locating the Power Supply Locking Mechanism on the Netra ct 400 Server 2 3 System Status Panel Locations 2 4 System Power Button and System Power LED Locations Netra ct 800 Server 2 5 System Power Button and System Power LED Locations Netra ct 400 Server 2 6 System Status Panel Locations 4 2 System Status Panel Netra ct 800 Server 4 3 System Status Panel Netra ct 400 Server 4 3 Power and Okay to Remove LEDs 4 4 Power and FaultLEDs 4 4 Connectors on the CPU Front Transition Card Netra ct 800 Server 4 18 Connectors on the CPU Front Transition Card Netra ct 400 Server 4 19 Connectors on the CPU Rear Transition Card Netra ct 800 Server 4 20 Connectors on the CPU Rear Transition Card Netra ct 400 Server 4 20 I O Card Slots Netra ct 800 Server 6 3 Buses for the Netra ct 800 Server Front View 6 4 I O Card Slots Netra ct 400 Server 6 5 xi xii n GURE 6 4 mn GURE 6 5 al GURE 6 6 mn GURE 6 7 mn GURE 6 8 mn GURE 6 9 n GURE 6 10 n GURE 6 11 n GURE 6 12 n GURE 6 13 n GURE 6 14 n GURE 6 15 mn GURE 6 16 mn GURE 6 17 n GURE 6 18 nm GURE 6 19 al GURE 6 20 nm GURE 6 21 al GURE 6 22 n GURE 7 1 n GURE 7 2 n GURE 7 3 nm GURE 8 1 n GURE 8 2 mn GURE
127. e Ejection Levers Locate the LEDs on the system status panel for the alarm card to determine if the card has been deactivated FIGURE 6 13 Caution Do not deactivate any other cards until you see that the alarm card has been deactivated Deactivating more than one card at the same time may lead to unpredictable results Chapter6 Removing and Replacing Hot Swappable Cards 6 21 Alarm card slot LEDs Y GS Ro SUN microsystems FIGURE 6 13 Locating the Alarm Card LEDs on the System Status Panel Netra ct 800 Server The amber Okay to Remove LED on the system status panel indicates whether the alarm card can be safely removed or not Status of the oo Okay to Remove LED eV Indication Go to On The I O slot that holds the Step 12 on page 6 23 alarm card has been set to full hot swap You can remove the alarm card from the slot Off The I O slot that holds the Step 10 on page 6 23 alarm card has been set to basic hot swap You must use the cfgadm utility to deactivate the alarm card before you can remove it 1 The envmond software must be installed and running for full hot swap to work on an alarm card 6 22 Netra ct Server Service Manual February 2001 10 Identify the attachment point ID that corresponds to I O slot 8 which is the I O slot that holds the alarm card As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the f
128. e hot swap full hot swap Glossary 1 C CompactPCI field replaceable unit F FRU front access front transition module full hot swap Glossary 2 H hot swap A standard for computer boards and buses CompactPCI is adapted from the Peripheral Component Interconnect PCI Specification for industrial and or embedded applications requiring a more robust mechanical form factor than desktop PCI CompactPCI is supported by the PCI Industrial Computer Manufacturers Group PICMG a consortium that uses PCI for embedded applications From a service point of view the smallest irreducible elements of a server such as the Netra ct server Examples of FRUs are disk drives I O cards and power supplies Note that a server with all of its cards and other components is not a FRU However an empty server is The model of the Netra ct server that is configured so that all of the cables come out from the front of the chassis Used only for the CPU in the front access models of the Netra ct server The CPU front transition module allows for CPU cabling from the front of the chassis One of the hot swap states In the full hot swap model both the hardware and the software connection process are performed automatically See hot swap basic hot swap Implies the ability to remove and replace cards from and in a running computer See full hot swap basic hot swap Netra ct Server Service Manual February 2001
129. eD on the system status panel for the I O slot should go OFF indicating that the card has been connected 6 26 Netra ct Server Service Manual February 2001 Ap_Id pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid 12 Activate the alarm card with the cfgadm dynamic reconfiguration software cfgadm c configure ap_id where ap_id is the attachment point ID For example to activate the alarm card in slot 8 as root enter cfgadm c configure pci_pci0 cpci_slot8 If you were to enter the cfgadm pci command again at this point you should see the fields changed for the card in I O slot 8 cpci_slot2 cpci_slot3 cpci_slot4 cpci_slot5 cpci_slot6 cpci_slot7 cpci_slot8 Type un stpcipci fhs un un un un stpcipci fhs Known KNOWN KNOWN KNOWN KNOWN Receptacle empty connected empty empty empty empty connected 13 Change directories to the rsc directory cd usr platform SUNW UltraSPARC IIi Netract rsc 14 Restore the RSC configuration settings from the remote system As root enter Occupant unconfigured configured unconfigured unconfigured unconfigured unconfigured configured Condition unknown ok unknown unknown unknown unknown ok rscadm set lt remote filename where remote filename is the file name that you used to create the backup file in Step 1 on page 6 19 15 As root enter the following command pkill H
130. ecifications D 3 envmond troubleshooting the system 4 7 F fan tray removing 8 22 replacing 8 26 front access cable removing 11 16 replacing 11 19 FRU categories cold swappable FRUs 1 5 descriptions 1 4 hot swappable FRUs 1 4 H H 110 bus Netra ct 400 server 6 6 Netra ct 800 server 6 4 hard disk drive cold swap removing 11 2 replacing 11 4 description 7 1 device names 1 6 hot swap removing 7 2 replacing 7 7 host ID board removing 10 4 10 21 replacing 10 6 10 23 hot swap basic activating a FRU 5 4 deactivating a FRU 5 4 enabling 5 5 explanation 5 1 descriptions 5 1 determining current state 5 5 FRUs 1 4 full enabling 5 4 explanation 5 1 Index 2 power supply unit removing 8 14 replacing 8 17 l I O cards device names 1 5 front access description 6 2 removing 6 7 replacing 6 13 rear access description 6 40 removing 6 43 replacing 6 47 illustrated parts breakdown Netra ct 400 server 12 6 Netra ct 800 server 12 4 Netra ct chassis 12 2 L logging into the Netra ct server 5 2 N Netra ct 400 server buses 6 6 device names 1 6 illustrated parts breakdown 12 6 Netra ct 800 server buses 6 4 device names 1 5 illustrated parts breakdown 12 4 Netra ct chassis illustrated parts breakdown 12 2 physical specifications D 1 P physical specifications D 1 Netra ct chassis D 1 power distribution unit removing 11 10 replacing 11 15 power
131. em Status Panel Netra ct 400 Server 8 4 Positioning the System Status Panel Netra ct 800 Server 8 5 Positioning the System Status Panel Netra ct 400 Server 8 6 Netra ct Server Service Manual February 2001 GURE 8 6 GURE 8 7 GURE 8 8 GURE 8 9 GURE 8 10 GURE 8 11 GURE 8 12 GURE 8 13 GURE 8 14 GURE 8 15 GURE 8 16 GURE 8 17 GURE 8 18 GURE 8 19 GURE 8 20 GURE 8 21 GURE 8 22 GURE 9 1 GURE 9 2 GURE 9 3 GURE 9 4 GURE 9 5 GURE 10 1 GURE 10 2 GURE 10 3 GURE 10 4 GURE 10 5 Locating the System Controller Board LEDs on the System Status Panel Netra ct 800 Server 8 8 Locating the System Controller Board LEDs on the System Status Panel Netra ct 400 Server 8 8 Removing a System Controller Board 8 9 Inserting a System Controller Board 8 10 Locating the Main Air Filter Netra ct 800 Server 8 12 Locating the Main Air Filter Netra ct 400 Server 8 13 Locating the Power Supply Unit LEDs on the System Status Panel Netra ct 800 Server 8 15 Unlocking a Power Supply Unit 8 16 Removing a Power Supply Unit 8 17 Removing a Power Supply Unit Air Filter from a Netra ct 800 Server 8 19 Removing a Power Supply Unit Air Filter from a Netra ct 400 Server 8 20 Removing a Power Supply Unit Air Filter 8 21 Locating the Fan Tray LEDs on the System Status Panel Netra ct 800 Server 8 23 Locating the Fan Tray LEDs on the System Status Panel Netra ct 400 Server 8 23 Locating
132. er 4 4 System Status Panel LEDs for the Netra ct 400 Server 4 5 Meanings of Power and Okay to Remove LEDs 4 6 Meanings of Power and FaultLEDs 4 6 Selected OBP On Board Diagnostic Tests 4 26 Example Output for Basic Hot Swap Systems 5 6 Example Output for Full Hot Swap Systems 5 6 FRUs for the Chassis 12 2 FRUs for the Netra ct 800 Server 12 4 FRUs for the Netra ct 400 Server 12 6 Ethernet Connector Pinouts CPU Card J2301 A 3 Parallel Port Pinouts CPU FTC for the Netra ct 800 Server A 6 Ethernet B Connector Pinouts CPU FTC for the Netra ct 800 Server A 7 TTY A Port Pinouts CPU FTC for the Netra ct 800 Server A 8 TTY B Port Pinouts CPU FTC for Netra ct 800 Server A 9 SCSI Port Pinouts CPU FTC for Netra ct 800 Server A 10 SCSI Port Pinouts CPU FTC for the Netra ct 400 Server A 13 Parallel Port Pinouts CPU FTC for the Netra ct 400 Server A 14 xvii TABLE A 9 TABLE A 10 TABLE A 11 TABLE A 12 TABLE A 13 TABLE A 14 TABLE A 15 TABLE A 16 TABLE A 17 TABLE A 18 TABLE A 19 TABLE A 20 TABLE A 21 TABLE A 22 TABLE A 23 TABLE A 24 TABLE A 25 TABLE A 26 TABLE A 27 TABLE A 28 TABLE B 1 TABLE B 2 TABLE B 3 TABLE B 4 TABLE B 5 TABLE B 6 TABLE D 1 TABLE D 2 TABLE D 3 TABLE D 4 Ethernet B Connector Pinouts CPU FTC for the Netra ct 400 Server A 15 TTY B Port Pinouts CPU FTC for the Netra ct 400 Server A 16 Parallel Port Pinouts CPU RTC A 19 TTY A Port Pinou
133. er on and off the hot swap states revert back to the default basic hot swap state for all I O slots If you want full hot swap on an I O slot you must manually reset the I O slot to full hot swap after rebooting or powering your server on and off Note You can also power the Netra ct server on and off through the alarm card using the poweroff and poweron commands Refer to the Remote System Control RSC User s Guide For the Netra ct Server Alarm Card for more information 2l 1 Powering On the Server Verify that the power supply locking mechanism s on the server you are about to power on are in the locked A or down positions FIGURE 2 1 shows the location of the two power supply locking mechanisms on the Netra ct 800 server and FIGURE 2 2 shows the location of the single power supply locking mechanism on the Netra ct 400 server Make sure you lock both power supplies if you are powering on a Netra ct 800 server 2 1 FIGURE 2 1 Locating the Power Supply Locking Mechanism on the Netra ct 800 Server February 2001 Netra ct Server Service Manual 2 2 Sy ILLL 7 A 7 Lf VT A A i FIGURE 2 2 Locating the Power Supply Locking Mechanism on the Netra ct 400 Server When the power supply locking mechanism is locked the green LED on the power suppl ies flash indicating that the power suppl ies are powered on but the server
134. ervers in the chassis Removing a Server The instructions in this section cover both of these situations m Removing a failed server m Removing a functioning server so that you can access a component behind the server such as a power distribution unit or a front access cable 9 1 1 Completely power off the Netra ct server Refer to Powering Off the Server on page 2 6 for those instructions You must push the purple power supply unit locking mechanism into the unlocked position before you can remove the server 2 Disconnect the DC input power cable s from the appropriate DC connectors For rear access models disconnect the DC input power cable s from the DC connectors at the rear of the chassis for front access models disconnect the DC input power cable s from the DC connectors at the front of the chassis Note that the following is always true m A Netra ct 800 server has two power distribution units supplying power to it m A Netra ct 400 server has one power distribution unit supplying power to it FIGURE 9 1 shows sample server configurations and which power distribution units would be used for each You do not have to disconnect the DC input power cables from any power distribution units other than the ones supplying power to server that you want to remove doing so will power off other servers in the chassis Chassis Netra ct 400 server DC power source A Power supply unit DC
135. esting Refer to the documentation that you received with your Solaris operating environment for more information on making settings in the OpenBoot PROM Each major component in the Netra ct 800 server or Netra ct 400 server has a set of LEDs on the system status panel that gives the status on that particular component Each component will have either the green Power and the amber Okay to Remove LEDs FIGURE 4 4 or the green Power and amber Fault LEDs FIGURE 4 5 Green Power LED Amber Okay to Remove LED P FIGURE 4 4 Power and Okay to Remove LEDs Green Power LED Amber Fault LED FIGURE 4 5 Power and Fault LEDs TABLE 4 1 describes which combination of LEDs is used for each component in the Netra ct 800 server and TABLE 4 2 describes which combination of LEDs is used for each component in the Netra ct 400 server Note that the components in the Netra ct servers all have the green Power LED and they will have either the amber Okay to Remove LED or the amber Fault LED but not both TABLE 4 1 System Status Panel LEDs for the Netra ct 800 Server LED LEDs Available Component HDD 0 Power and Okay to Remove Upper hard disk drive HDD 1 Power and Okay to Remove Lower hard disk drive Slot 1 Power and Fault CPU card A installed in slot 1 Slot 2 Power and Okay to Remove I O card or CPU front transition card installed in slot 2 4 4 Netra ct Server Service Manual February 2001 TABLE 4 1 System Status Panel
136. etra ct Server Service Manual February 2001 18 Connect to the replacement alarm card any cables that you unplugged from the failed alarm card Ethernet FIGURE 6 18 Connectors on the Alarm Card Netra ct 400 Server 6 2 Rear Access Models This section gives procedures for the installation removal and replacement of the following hot swappable cards for rear access models of the Netra ct 400 server and Netra ct 800 server a Front I O Card and I O Rear Transition Card on page 6 40 a Alarm Rear Transition Card Netra ct 800 Server Only on page 6 51 Chapter6 Removing and Replacing Hot Swappable Cards 6 39 6 2 1 Note The CPU rear transition card is not hot swappable so the procedures for that card are not covered in this chapter For installation removal and replacement procedures for that card refer to Chapter 10 Removing and Replacing Cold Swappable Cards Front I O Card and I O Rear Transition Card The I O rear transition card set includes m The front I O card a The I O rear transition card When one of these two cards fails you must replace both the front I O card and the I O rear transition card The front I O card contains the ASICs for the associated I O card and is installed from the front of the server however no cables are connected to the front I O card The I O rear transition card extends the ports for a particular I O card to the rear
137. forming the procedures in this chapter 10 1 Front Access Models This section gives procedures for the installation removal and replacement of the following cold swappable cards for front access models of both the Netra ct 400 server and Netra ct 800 server m CPU Card on page 10 2 a CPU Front Transition Card on page 10 10 a CPU Shunt Card Netra ct 800 Server Only on page 10 17 10 1 10 1 1 10 1 1 1 CPU Card This section tells you how to replace a CPU card in both a Netra ct 400 server and a Netra ct 800 server Both the Netra ct 400 server and the Netra ct 800 server have a dedicated location for the card indicated by the red card guides Removing a CPU Card Power off the server Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the CPU card In the Netra ct 800 server the CPU card will be installed in slot 1 In the Netra ct 400 server the CPU card will be installed in slot 3 Refer to FIGURE 10 1 10 2 Netra ct Server Service Manual February 2001 CPU card slot 3 in Netra ct 400 server CPU card slot 1 in Netra ct 800 server FIGURE 10 1 CPU Card Locations 4 Unplug any cables connected to the CPU card r loosen the two captive sc
138. gadm dynamic reconfiguration software cfgadm c unconfigure ap_id where ap_id is the attachment point ID For example to deactivate the I O card in slot 4 as root enter cfgadm c unconfigure pci_pci0 cpci_slot4 The amber Okay to Remove LED eD on the system status panel for the I O slot should go ON indicating that you can remove the I O card from the slot Caution Do not remove the I O card if the amber Okay to Remove LED D is unlit The amber Okay to Remove LED tells you if you can remove a hot swappable card safely Removing a hot swappable card from an I O slot when the amber Okay to Remove LED is unlit might panic the system When it is safe to remove the I O card disconnect any cables connected to the I O card Press outward on the two ejection levers on the card to unseat the card from the card cage Carefully slide the card out of the slot and place it on the electrostatic discharge mat Secure a blank filler panel over the empty I O slots if necessary If you are not going to replace the I O card right away you must install a blank filler panel over the opening to ensure proper airflow in the system The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Netra ct Server Service Manual February 2001 6 1 1 2 Installing an I O Card Caution When moving a number of cards to different slots in the system move
139. gs a The envmond software package is not installed yet or a The CPU is unresponsive for some reason a Log into your server Refer to Appendix B for instructions on connecting a terminal to your server if necessary b Verify that the envmond software package is installed To verify that you ve installed the envmond software package as root enter this command pkginfo SUNWctevx a If you see the following error message ERROR information for SUNWctevx was not found then the envmond software package was not installed Follow the instructions in the Netra ct Server Installation Guide to install the Netra ct server software on the server a If you see the following message system SUNWctevx Netra ct Environment Monitor Daemon and FRU policy then the problem lies with the CPU card If this is the case press the system power button for more than four seconds This immediately shuts the system down without making any attempts to keep the persistent OS data structures from being corrupted 5 Verify that the green power LED on the power supplies are blinking indicating that the system is in the standby mode FIGURE 2 4 on page 2 5 shows the system power LED location for the Netra ct 800 server and FIGURE 2 5 on page 2 6 shows the system power LED location for the Netra ct 400 server 6 If you want to completely power off the Netra ct server push the purple power supply unit locking mechanism s up into
140. h the removeable media module Tighten the silver screw to secure the SCSI termination board to the server Complete the power on steps Refer to Powering On the Server on page 2 1 for more information 11 4 Power Distribution Unit This section tells you how to remove and replace a power distribution unit in a chassis Keep in mind that you must remove the server in front of the failed power distribution unit in order to gain access to that power distribution unit however you do not have to remove any other servers except for the one directly in front of the failed power distribution unit The power distribution unit connects directly into the midplane and is located on the chassis not the server FIGURE 11 5 11 8 Netra ct Server Service Manual February 2001 Power distribution units Power supply units FIGURE 11 5 Locating the Power Distribution Units Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 9 11 4 1 Removing the Power Distribution Unit 1 Go to the front of the system and use the system status panel on the server to determine which power distribution unit has failed The system status panel on each server has power distribution unit LED s that shows the status of the power distribution unit s behind that particular server FIGURE 11 6 shows the locations of the power distribution unit LEDs on the Netra ct 800 server and FIGURE 11 7 shows the location of the power d
141. hard disk drive is one that fits in a bay within a server It is distinguished from an external hard disk drive which is attached by a cable that connects to an I O card in the server Though the Netra ct 400 server has one disk bay and the Netra ct 800 server has two the procedures for removal and replacement of a disk are the same for both types of servers 11 1 11 1 1 A hard disk drive is a cold swappable component if it is being used by the server For example if a hard disk drive is being used as the primary boot drive then that hard disk drive is a cold swappable component unless disk management software is used to mirror the boot drive to a second hard disk drive installed in the server For that reason a hard disk drive in a Netra ct 400 server is a cold swappable disk drive unless it is running on the Solaris operating environment over the network and not off of the hard disk drive in which case it becomes a hot swappable component Instructions for removing and replacing a cold swappable hard disk drive are covered here instructions for removing and replacing a hot swappable hard disk drive are covered in Hard Disk Drive on page 7 1 Removing a Hard Disk Drive Note The instructions in this section do not cover unconfiguration procedures that might be necessary if you are removing a hard disk drive that is under the control of any disk management software such as Volume Manager or Solstice DiskSuite If you are r
142. he direction of the arrow to release the bracket handle latch Pull the bracket handle out and swing it open Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 3 11 1 2 10 11 10 Continue to pivot the disk drive bracket handle against the chassis applying mild pressure until the drive disconnects Slide the drive out of the chassis and place it on the electrostatic discharge mat Secure the drive bay cover over the drive bays FIGURE 11 1 on page 11 3 You must install the drive bay cover over the drive bays to ensure proper airflow in the system Replacing a Hard Disk Drive Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the drive bay cover FIGURE 11 1 on page 11 3 Hold the bracket handle on the disk drive open Slide the replacement disk drive into the drive slot Gently push the drive until the locking handle engages Close the locking handle completely using gentle downward pressure Replace the drive bay cover Complete the power on steps Refer to Powering On the Server on page 2 1 for more information If you are replacing your boot disk reinstall the Solaris operating environment Refer to the Netra ct Server Installation Guide for more information If your hard disk s are under the control of RAID software perform the necessary steps to bring the disks online 11 4 Netra ct Server Service Manual February
143. hs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown pci_pcid cpci_slot6 unknown empty unconfigured unknown pci_pci0 cpci_slot7 unknown empty unconfigured unknown pci_pcid cpci_slot8 stpcipci fhs connected configured ok For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pci0 cpci_slotl unknown empty unconfigured unknown pci_pcid cpci_slot2 stpcipci fhs connected configured ok pci_pci0 cpci_slot4 stpcipci fhs connected configured ok pci_pcid0 cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 4 in a Netra ct 800 server would be pci_pcid cpci_slot4 8 Deactivate the I O cards with the cfgadm dynamic reconfiguration software cfgadm c unconfigure ap_id where ap_id is the attachment point ID For example to deactivate the I O cards in I O slot 4 as root enter cfgadm c unconfigure pci_pci0 cpci_slot4 The amber Okay to Remove LED on the system status panel for the I O slot should go ON indicating that you can remove the I O cards from the slot Chapter 6 Removing and Replacing Hot Swappable Cards 6 45 6 46 10 11 12 13 14 15 16 17 When it is safe to remove the I O cards press outward on the two ejection levers on the front I O card to unseat the card from the card
144. in No Signal 1 STB 14 AFD 2 PDO 15 ERR 3 PD1 16 INIT 4 PD2 17 SLIN 5 PD3 18 DGND 6 PD4 19 DGND 7 PD5 20 DGND 8 PD6 21 DGND 9 PD7 22 DGND 10 ACK 23 DGND 11 BUSY 24 DGND 12 PE 25 DGND 13 SLCT 26 DGND A 14 Netra ct Server Service Manual February 2001 A 3 3 Ethernet B Port The Ethernet B port on the CPU FTC for the Netra ct 400 server is an RJ 45 connector for 10 100 1 FIGURE A 12 RJ 45 Ethernet Connector Diagram TABLE A 9 Pin No Ethernet B Connector Pinouts CPU FTC for the Netra ct 400 Server Description 1 o N A a A Q N TXD TXD RXD Not used Not used RXD Not used Not used Appendix A Connector Pinouts A 15 A 3 4 TTY B The TTY B port on the CPU FTC for the Netra ct 400 server is a DB 9 male connector o0o000 60 9 O Og FIGURE A 13 TTY B Connector TABLE A 10 TTY B Port Pinouts CPU FTC for the Netra ct 400 Server Pin No Signal Name DCD RXD TXD DTR GND DSR RTS CTS RI eo OoOnN DTD oO FF OO Ne A 16 Netra ct Server Service Manual February 2001 A 4 CPU Rear Transition Card FIGURE A 14 shows the locations of the connectors on the CPU rear transition card CPU RTC for the Netra ct 800 server and FIGURE A 15 shows the locations of the connectors on the CPU RTC for the Netra ct 400 server The CPU rear transition card is the same for both the Netra ct 800 server
145. in com at http www fatbrain com documentation sun Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can email your comments to Sun at docfeedback sun com Please include the part number 806 3296 11 of your document in the subject line of your email Preface xxv xxvi Netra ct Server Service Manual February 2001 pantl Preparing for Service Preparing for FRU Installation and Replacement Chapter 1 Powering the Server Off and On Chapter 2 Handling Cards and Assemblies Chapter 3 Netra ct Server Service Manual CHAPTER 1 Preparing for FRU Installation and Replacement This chapter describes the steps you need to take before you install remove or replace a field replaceable unit FRU in your Netra ct server This chapter is divided into the following sections Tools Required on page 1 1 Attaching the Antistatic Wrist Strap on page 1 1 Determining If You Have a Front Access or Rear Access Model on page 1 3 FRU Categories on page 1 4 Device Names on page 1 5 1 1 Tools Required You will need the following tools to install remove or replace most of the components in a Netra ct server a No 1 Phillips screwdriver a No 2 Phillips screwdriver 12 Attaching the Antistatic Wrist Strap Most field replaceable units have sensitive electronic components that require antistatic precautions 1 Ge
146. ining the Current Hot Swap State To determine the current hot swap state for the I O slots in your server as root enter prtconf v Chapter5 Hot Swap Software Commands 5 5 5 6 The following screens give two example outputs TABLE 5 1 Example Output for Basic Hot Swap Systems sysctrl instance 0 Driver properties name lt hotswap mode gt length lt 5 gt value basic name lt slot5 autoconfig gt length lt 8 gt value disabled name lt slot4 autoconfig gt length lt 8 gt value disabled name lt slot2 autoconfig gt length lt 8 gt value disabled name lt slotl autoconfig gt length lt 8 gt value disabled TABLE 5 2 Example Output for Full Hot Swap Systems sysctrl instance 0 Driver properties name lt hotswap mode gt length lt 5 gt value full name lt slot5 autoconfig gt length lt 8 gt value enabled name lt slot4 autoconfig gt length lt 8 gt value enabled name lt slot2 autoconfig gt length lt 8 gt value enabled name lt slotl autoconfig gt length lt 9 gt value disabled m If you see value basic underneath the lt hot swap mode gt line see TABLE 5 1 then all of the I O slots in the Netra ct server have been set to basic hot swap You should see value disabled for every I O slot in the system in this situation a Ifyou see value full underneath the lt hot swap mode gt line see TAB
147. ion Card on page 10 29 for those instructions and then return here Reinstall any optional memory cards onto the replacement CPU card if necessary If you wanted to preserve the host ID on your CPU card install the host ID board from the failed CPU card onto the replacement CPU card FIGURE 10 3 on page 10 5 Note The J3401 jumper shown in FIGURE 10 3 is only a mechanical stabilizer for the host ID board It does not contain any signals Keeping the CPU card vertical slide the card into the slot between the two guides The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 10 4 shows how to insert an I O card into a slot the same principal applies to a CPU card Chapter 10 Removing and Replacing Cold Swappable Cards 10 23 FIGURE 10 16 Aligning the Card with the Card Cage Cutouts 6 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s one on top and one on the bottom ejection levers Netra ct Server Service Manual February 2001 10 24 FIGURE 10 17 Tightening the Ejection Lever Captive Screws Make the necessary cable connect
148. ion Card Netra ct 800 Server on page A 35 e Front access model RJ 45 on the alarm card RJ 45 See Alarm Card Netra ct 400 Server on to DB 9 page A 30 male Rear access model Not available 2 Set the following connection parameters No parity 9600 baud 1 stop bit 8 bit data B 6 Netra ct Server Service Manual February 2001 Cable DB 9 female to DB 9 female null modem DB 9 female to DB 9 female null modem Adapter Not needed Not needed Serial Port on PC Laptop DB 9 male DB 9 male APPENDIX C Error Messages This appendix gives several error messages that you might see while operating or servicing your Netra ct server their meanings and the actions necessary for each All error messages in this appendix are written to the var adm messages file on your s ystem scsb Error Messages Alarm and Slot presence state bits do not match SCSB Should NOT remove SCB while cPCI Slot is in RESET with a possible bad board scsb 0 Slot Now out of Reset scsb 0 ALERT Lost HEALTHY on Slot Occupant Offline scsb 0 ALERT Lost HEALTHY on Slot scsb 0 Bad non scsb 0 Could not Occupant Online friendly Board in Slot Taking it Offline Update s LEDs scsb 0 Could not Blink s LEDs scsb 0 hsc_board_healthy No Slot Info scsb 0 hsc_enum_intr No Last Board Insertion Info scsb 0 hs
149. ion levers Caution Only unlock the ejection levers at this point do not unseat the I O card until the I O card LEDs on the system status panel are in the proper state Chapter6 Removing and Replacing Hot Swappable Cards 6 7 Note If the server is set to full hot swap mode unlocking the ejection levers automatically starts the software driver detachment process If you decide that you do not want to remove the card you must completely unseat the card reseat it then lock the ejection levers again in order to start the software driver attachment process Simply locking the ejection levers after unlocking them will not start the driver attachment process There are several different models of locking ejection levers so the method you would use to unlock the ejection levers will vary depending on the model of the ejection lever used on the card for example one model uses red tabs at the top and bottom to unlock the card FIGURE 6 6 Refer to the documentation that came with the I O card for instructions on unlocking the card FIGURE 6 6 Unlocking the Ejection Levers 6 Locate the LEDs on the system status panel for the I O card that you want to remove to determine if the card has been deactivated The system status panel on each server has LEDs that show the status of the I O card installed in each set of the slots in that particular server FIGURE 6 7 shows the locations of the I O card LEDs on the Netra ct 800 se
150. ions to the CPU card if necessary FIGURE 10 6 shows the connectors on the CPU card Note that the only cables that should be connected to the CPU card would be a cable connected to the COM port TTY A for the front access model of the Netra ct 400 server and the ethernet cable connected to the ethernet A port Chapter 10 Removing and Replacing Cold Swappable Cards 10 25 Ethernet port COM port FIGURE 10 18 Connectors on the CPU Card 8 Power on the server Refer to Powering On the Server on page 2 1 for those instructions 9 Verify that the CPU card LEDs are lit properly The green Power LED D for the CPU will blink for a moment while the CPU is going through POST then the green Power LED should go ON which means the CPU card is functioning properly 10 2 2 CPU Rear Transition Card This section tells how to remove and replace a CPU rear transition card This card is present only in the rear access model of the Netra ct server 10 26 Netra ct Server Service Manual February 2001 10 2 2 1 Note The procedures in this section apply only to the rear access model of the Netra ct server the procedures in this section do not apply to a front access model of the Netra ct server Removing a CPU Rear Transition Card Power off the server Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer
151. istribution unit LEDs on the Netra ct 400 server Power distribution unit LEDs FIGURE 11 6 Locating the Power Distribution Unit LEDs on the System Status Panel Netra ct 800 Server Power distribution unit LEDs FIGURE 11 7 Locating the Power Distribution Unit LEDs on the System Status Panel Netra ct 400 Server 11 10 Netra ct Server Service Manual February 2001 A power distribution unit may have failed if a power supply is inserted the locking mechanism is in the locked A position and the green Power LED D for the PDU is OFF Note Verify the DC input power cable is plugged into the PDU before replacing the PDU If the DC input power cable is unplugged plug it in and check the PDU LEDs on the system status panel again Disconnect the DC input power cable s from the DC connector s that are supplying power to the server with the failed power distribution unit FIGURE 11 8 shows how to disconnect the DC input power cables from the DC connectors on the rear access model and FIGURE 11 9 shows how to disconnect the DC input power cables from the DC connectors on the front access model Caution An energy hazard is present if you do not unplug the DC input power cable from the DC connector that supplies power to the power distribution unit that you are replacing Chapter 11 Removing and Replacing Cold Swappable Subassemblies 11 11 Access FIGURE 11 8 Unplugging the
152. ked A position FIGURE 8 13 shows the location of the locking mechanisms for the power supply unit on a Netra ct 800 server Verify that the power supply unit you just installed is functioning properly FIGURE 8 12 shows the location of the power supply unit LEDs PSU on the system status panel on the Netra ct 800 server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 17 The amber LEDs on the system status panel for both power supply units in the Netra ct 800 server should go ON This tells you that you have two functioning redundant power supply units in the server and either of them is now hot swappable 8 9 8 5 1 Power Supply Unit Air Filter This section tells you how to replace a power supply unit air filter in the Netra ct 400 server and the Netra ct 800 server You should replace the power supply unit air filter every three to six months If your server environment is especially dirty you may have to replace it more frequently The part number for the power supply unit air filter for the Netra ct 800 server and the Netra ct 400 server is X7182A Removing a Power Supply Unit Air Filter Caution When performing the steps in this procedure make sure that you do not let the screwdriver enter the power supply apertures Go to the front of the system and using a No 2 Phillips screwdriver unscrew the two captive screws that hold the power supply unit air filter in place FIG
153. ld Swappable FRUs 1 5 1 5 1 Device Names Device Names for I O Card Slots in the Netra ct Servers TABLE 1 1 gives the device names for the I O card slots in the Netra ct 800 server and TABLE 1 2 gives the device names for the I O card slots in the Netra ct 400 server TABLE 1 1 Device Names for I O Card Slots in the Netra ct 800 Server Slot Number Device Name 2 devices pci 1f 0 pci 1 pci 1 pci ft 3 devices pci 1f 0 pci 1 pci 1 pci e 4 devices pci 1f 0 pci 1 pci 1 pci d 5 devices pci 1f 0 pci 1 pci 1 pci c 6 devices pci 1f 0 pci 1 pci 1 pci b 7 devices pci 1f 0 pci 1 pci 1 pci a 8 devices pci 1f 0 pci 1 pci 1 pci 8 Chapter 1 Preparing for FRU Installation and Replacement 1 5 TABLE 1 2 Device Names for I O Card Slots in the Netra ct 400 Server Slot Number Device Name 1 devices pci 1f 0 pci 1 pci 1 pci 8 2 devices pci 1f 0 pci 1 pci 1 pci f 4 devices pci 1f 0 pci 1 pci 1 pci e 5 devices pci 1f 0 pci 1 pci 1 pci d 1 5 2 Device Names for Hard Disk Drives Following are the device names for the hard disk drives installed in the Netra ct servers a HDD 0 c0t0d0 a HDD 1 c0t1d0 1 6 Netra ct Server Service Manual February 2001 CHAPTER 2 Powering the Server Off and On This chapter gives instructions on powering the Netra ct server on and off m Powering On the Server on page 2 1 a Powering Off the Server on page 2 6 Note Whenever you reboot or power your serv
154. lide the card into the slot c Press down on the ejector lever to seat the card into the card cage FIGURE 10 8 on page 10 12 d Using a No 2 Phillips screwdriver tighten the captive screw inside the card s ejection lever 3 Make the necessary cable connections to the CPU front transition card FIGURE 10 10 shows the connectors on the CPU front transition card for the Netra ct 800 server and FIGURE 10 11 shows the connectors on the CPU front transition card for the Netra ct 400 server Note that the TTY A port is located on the CPU card itself COM port for the Netra ct 400 server 10 14 Netra ct Server Service Manual February 2001 Parallel Ethernet B TTYA TTY B SCSI FIGURE 10 10 Connectors on the CPU Front Transition Card Netra ct 800 Server Chapter 10 Removing and Replacing Cold Swappable Cards 10 15 TTY B DB9 FIGURE 10 11 Connectors on the CPU Front Transition Card Netra ct 400 Server 4 After you have replaced the CPU front transition card get the replacement CPU card from the ship kit 5 Go to the front of the server and install the replacement CPU card Refer to Replacing the CPU Card on page 10 6 for those instructions then return here 6 Power on the server Refer to Powering On the Server on page 2 1 for those instructions 7 Verify that the CPU LEDs on the system status
155. lign them properly making sure all the mounting holes are concentric and press down the connectors using your fingers until they are seated FIGURE E 2 Make sure the middle connector is also properly seated If you wish to install a second memory board skip to Step 6 If you do not wish to install another memory board tighten all four screws of appropriate size and washers and spring washers Carefully hold the washers in place while installing the screws in the mounting holes so that the washers do not come out Place the round nylon spacers on top of the mounting holes on the memory board A so that they are aligned with the mounting holes Appendix E Upgrading CPU Memory E 3 7 Position the memory board B connectors on top of the memory board A sockets align them properly making sure all the mounting holes are concentric and the nylon spacers are aligned 8 Press down the connectors using your fingers until they are seated 9 Install the mounting screws and washers FIGURE E 2 If you notice the nylon spacers have shifted from their respective places move them to their proper places before installing and tightening the screws 10 Press down the middle connector of the memory board to make sure it has not popped out Tightening of all the mounting screws does not necessarily mean that the connectors are seated properly It is important to perform this step J 4X 240 3273 xx M2 split lock washer Memo
156. log into the server and as root enter the following command cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Type Receptacle Occupant Condition cpci_slot2 unknown empty unconfigured unknown cpci_slot3 stpcipci fhs connected configured ok cpci_slot4 stpcipci fhs connected configured ok cpci_slot5 unknown empty unconfigured unknown cpci_slot6 unknown empty unconfigured unknown cpci_slot7 unknown empty unconfigured unknown cpci_slot8 stpcipci fhs connected configured ok For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid cpci_slotl unknown empty unconfigured unknown pci_pcid cpci_slot2 stpcipci fhs connected configured ok pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 2 in a Netra ct 800 server would be pci_pcid cpci_slot2 Note If you get an error message after entering the cfgadm pci command it may mean that you did not install the envmond software from the Supplement for Solaris Operating Environment for Sun Computer Systems CD when you installed the Solaris operating environment onto your Netra ct server Follow the instructions in the Netra ct Server Installation Guide to install the envmond software onto your Netra ct
157. ly 4 I O rear transition cards rear access models only Part Number 540 4397 X7177A 530 2895 X7186A 501 5611 X7176A 501 5609 X7169A Varies depending on the I O card Contact your local Sun service representative for more information Netra ct Server Service Manual February 2001 FIGURE 12 1 Illustrated Parts Breakdown Chassis and Rear Access Model Components 12 3 Illustrated Parts Breakdown Chapter 12 122 Netra ct 800 Server TABLE 12 2 lists the FRUs for the Netra ct 800 server TABLE 12 2 FRUs for the Netra ct 800 Server FRU 1 Hard disk drive cover panel 2 Hard disk drive 3 6U I O cards 3 CPU card ies CPU front transition card Netra ct 800 server front access model Alarm card Netra ct 800 server Netra ct 800 server and midplane Main air filter Netra ct 800 server System status panel Netra ct 800 server System controller board Fan tray oOo oo NOAA Fe Q Removable media module 10 Power supply 11 Power supply air filter CPU shunt card Netra ct 800 server front access model SCSI termination board Part Number N A Varies depending on the hard disk drive Contact your local Sun service representative for more information Varies depending on the I O card Contact your local Sun service representative for more information
158. m card for the Netra ct 400 server lester Slot for PCMCIA card Alarm DB 15 FIGURE A 26 Connectors on the Alarm Card Netra ct 400 Server A 30 Netra ct Server Service Manual February 2001 A 6 1 COM 2 The COM 2 port on the alarm card for the Netra ct 400 server is an RJ 45 connector SERRE FIGURE A 27 RJ 45 COM Connector Diagram TABLE A 21 COM 2 Connector Pinouts Alarm Card for the Netra ct 400 Server Pin No Description 1 RTS 2 DTR 3 TXD 4 Isolated GND 2 5 Isolated GND 2 6 RXD 7 DSR 8 CTS Appendix A Connector Pinouts A 31 A 6 2 COM 1 The COM 1 port on the alarm card for the Netra ct 400 server is an RJ 45 connector NOOO FIGURE A 28 RJ 45 COM Connector Diagram TABLE A 22 COM 1 Connector Pinouts Alarm Card for the Netra ct 400 Server Pin No Description 1 RTS NC TXD Isolated GND 1 Isolated GND 1 RXD NC CTS o N D a A WO N A 32 Netra ct Server Service Manual February 2001 A 6 3 Alarm Port I O connections are available through the male DB 15 alarm port 1 9 8 o0O000000 o0oO00000 15 TABLE A 23 Alarm Port Pinouts Alarm Card for the Netra ct 400 Server Pin No oOo ON DTD oO FEF WO NY e e e ep AeA wo N e O 15 Signal RESETO RESETO RESET1 RESET ALARMO
159. ment Voltage nominal 48 VDC 60VDC Input current maximum 14A Max input surge current 17 A D 2 Netra ct Server Service Manual February 2001 D 3 Environmental Specifications TABLE D 5 Environmental Specifications Type Location Temperature Operating Nonoperating Short term less than 96 Operating consecutive hrs Relative humidity Operating noncondensing Nonoperating Altitude Operating Nonoperating Minimum to Maximum Range 5 C to 45 C 23 F to 113 F 40 C to 70 C 38 F to 158 F 5 C to 55 C 23 F to 131 F 5 to 93 RH 93 RH max 0 ft to 13 123 ft Om to 4000m 0 ft to 39 370 ft Om to 12 000m Declared noise emissions in accordance with ISO 9296 Chassis w two Netra ct 800 servers Chassis w four Netra ct 400 servers Sound power LWAd Operating 6 7 B 1B 10 dB Idle 6 7 B Sound power LWAd Operating 7 1B 1B 10 dB Idle 7 1 B Appendix D System Specifications D 3 D 4 Netra ct Server Service Manual February 2001 APPENDIX E Upgrading CPU Memory This appendix gives the instructions for upgrading the CPU memory for the CPU card in the Netra ct server E l Memory Installation This section describes the memory configuration and installation procedure for the CPU card E 1 1 Memory Configurations TABLE E 1 shows the permissible memory configurations for the CPU card TABLEE 1 Permissible Memory Configurations on the CPU Card Maxim
160. moving and Replacing Hot Swappable Cards 6 35 The amber Okay to Remove LED on the system status panel indicates whether the alarm card has been activated Status of the ae Okay to Remove LED D Indication Go to On The I O slot that holds the Step 8 on page 6 36 alarm card has been set to basic hot swap You must use the cfgadm utility to activate the card Off The I O slot that holds the Step 12 on page 6 37 alarm card has been set to full hot swap The card has been activated 1 The envmond software must be installed and running for full hot swap to work on an alarm card 8 Log in to the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 and then return to this procedure 9 Identify the attachment point ID that corresponds to the I O slot 1 which controls the alarm card As root enter cfgadm pci For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pci0 cpci_slot1l unknown disconnected unconfigured unknown pci_pci0 cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 1 in a Netra ct 400 server would be pci_pcid0 cpci_slot1 Note that the information for the card installed in I
161. n the right and press the fan tray handle to lock the fan tray into place FIGURE 8 22 2 Install the system status panel on the system Refer to Replacing the System Status Panel on page 8 5 for those instructions 3 Verify that the fan tray LEDs are lit properly FIGURE 8 18 shows the locations of the fan tray LEDs on the Netra ct 800 server and FIGURE 8 19 shows the locations of the fan tray LEDs on the Netra ct 400 server A fan tray is functioning properly if the amber Fault LED Om on the system status panel is OFF and the green Power LED D is ON 8 26 Netra ct Server Service Manual February 2001 pant IV Replacing Cold Swappable FRUs Removing and Replacing the Servers Chapter 9 Removing and Replacing Cold Swappable Cards Chapter 10 Removing and Replacing Cold Swappable Subassemblies Chapter 11 Netra ct Server Service Manual CHAPTER 9 Removing and Replacing the Servers This chapter specifies procedures for the installation removal and replacement of the Netra ct 800 server and Netra ct 400 server The server and the midplane are considered a single FRU Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 Handling Cards and Assemblies before performing the procedures in this chapter 9 1 9 11 Servers You can power down and remove one server without affecting the other s
162. n Alarm Rear Transition Card Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the alarm card from the front of the Netra ct 800 server Refer to Removing an Alarm Card Netra ct 800 Server on page 6 19 for those instructions then return here Chapter6 Removing and Replacing Hot Swappable Cards 6 51 6 52 Caution Do not proceed with these instructions unless you have removed the alarm card from the front of the server using those instructions If the I O slot holding the alarm card is set to basic hot swap you will have to manually deactivate the I O slot that holds the alarm card and removing the alarm rear transition card without going through those procedures might panic or hang your system After you have removed the alarm card from the front of the Netra ct 800 server go to the rear of the server and locate the alarm rear transition card The alarm rear transition card will be installed in slot 8 at the rear of the server as shown in FIGURE 6 21 Front of Midplane chassis Rear of Hard disk drives chassis Slot 1 CPU card CPU RTC Slot 1 Slot 2 Front I O card VO RTC Slot 2 Slot 3 Front I O card I O RTC Slot 3 Slot 4 Front I O card I O RTC Slot 4 Slot 5 Front I O card VO RTC Slot 5 Slot 6 Front I O card VO RTC Slot 6 Slot 7 Front I O card VO RTC Slot 7 Slot 8 Alarm card Alarm RTC Slot 8 FIGURE 6 21 Locating the Alarm Rear Transition C
163. n in TABLE B 6 to make the necessary connections TABLE B 5 Connecting a PC Laptop to a CPU or CPU Transition Card Serial Port on Server PC Type TTY A Port on Netra ct Server Adapter Cable Adapter Laptop Netrac Front access model DB 9 male Not DB 9 female to DB 9 Not needed DB 9 ee on the CPU front transition needed female null modem male card See CPU Front Transition Card Netra ct 800 Server on page A 5 e Rear access model DB 9 male on the CPU rear transition card See CPU Rear Transition Card on page A 17 Netrac Front access model DIN 8 Not e Front access model Front access model DB 9 t 400 female on the CPU card See needed DIN 8 male to DB DB 25 female to DB 9 male server CPU Card on page A 2 e Rear access model DB 9 male on the CPU rear transition card See CPU Rear Transition Card on page A 17 25 male e Rear access model DB 9 female to DB 9 female null modem female e Rear access model Adapter not needed Appendix B Connecting a Terminal Console to the Server B 5 TABLE B 6 Connecting a PC Laptop to an Alarm or Alarm Rear Transition Card Server Type Netra ct 800 server Netra ct 400 server COM 1 Port on Netra ct Server Adapter e Front access model DB 9 male on the alarm Not card See Alarm Card Netra ct 800 Server on needed page A 25 e Rear access model DB 9 male on the alarm rear transition card See Alarm Rear Transit
164. nd secured with the appropriate screws spacers and washers Follow the safety rules and the relevant steps shown below to install the memory boards Caution Follow all the safety rules set forth by the OEM equipment manufacturer before performing this procedure The components on the CPU card and on the memory cards are quite sensitive to static electricity Wear anti static wrist strap when handling the memory cards and during the installation Failure to comply may result in physical injury as well as damage to the board and equipment Depending on the presence of any existing memory you may or may not have to take all the steps Determine the size of the memory card that you wish to install or that of any existing memory card s by looking at the part number printed near the middle connector on the memory card Refer to TABLE E 2 for the memory size and part number See FIGURE E 1 for the location of the part number on the memory card that specifies the amount of memory on a board Select screws washers and spacers of appropriate sizes for installing the memory card from a bag that came with the memory kit If you are adding two memory boards you need to use longer screws to secure both boards Be careful not to let the washers spacers and screws fall into the chassis or under some other components of the CPU card Position the memory board A connectors above the memory board connector sockets on the CPU card a
165. nd then return to this procedure 10 Identify the attachment point ID that corresponds to the I O slot 8 which holds the alarm card As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pci0 cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot3 stpcipci fhs connected configured ok pci_pcid cpci_slot4 unknown disconnected unconfigured unknown pci_pcid cpci_slot5 unknown empty unconfigured unknown pci_pcid cpci_slot6 unknown empty unconfigured unknown pci_pcid cpci_slot7 unknown empty unconfigured unknown pci_pcid cpci_slot8 unknown disconnected unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 8 in a Netra ct 800 server would be pci_pcid0 cpci_slot8 Note that the information for the card installed in I O slot 8 in the example feedback shows it as unknown Type disconnected Receptacle unconfigured Occupant and unknown Condition This confirms that the I O slot has been set to basic hot swap and that the card in the I O slot has not yet been activated 11 Connect the alarm card with the cfgadm dynamic reconfiguration software cfgadm c connect ap_id where ap_id is the attachment point ID For example to connect the alarm card in slot 8 as root enter cfgadm c connect pci_pci0 cpci_slot8 The amber Okay to Remove LED
166. ng a Cold Swappable Power Supply Unit on page 11 19 Chapter 9 Removing and Replacing the Servers 9 3 Remove the following components if you have a front access model a Removing an I O Card on page 6 7 a Removing the Front Access Cable on page 11 16 m Removing a CPU Front Transition Card on page 10 10 front access models Remove the following components if you have a rear access model a Removing a Front I O Card and I O Rear Transition Card on page 6 43 m Removing a CPU Rear Transition Card on page 10 27 a Removing an Alarm Rear Transition Card on page 6 51 8 Using a No 2 Phillips screwdriver loosen the captive screws that secure the server to the chassis a If you are removing a Netra ct 800 server loosen the four black captives screws at the top of the server and the three black captive screws at the bottom of the server FIGURE 9 2 m If you are removing a Netra ct 400 server loosen the two black captive screws at the top of the server and the two black captive screws at the bottom of the server FIGURE 9 3 9 4 Netra ct Server Service Manual February 2001 2 Loosening the Screws at the Top and Bottom of a Netra ct 800 Server FIGURE 9 9 5 Removing and Replacing the Servers Chapter 9
167. ngful file name that includes the name of the server that RSC controls Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the alarm card for the Netra ct 800 server Chapter6 Removing and Replacing Hot Swappable Cards 6 19 Single wide 6U alarm card o ED cG m a FIGURE 6 11 Location of Alarm Card in Netra ct 800 Server 7 Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 5 on page 6 7 8 Unlock the ejection levers Caution Only unlock the ejection levers at this point do not unseat the alarm card until the amber Okay to Remove LED D on the system status panel is in the proper lit state Note If the server is set to full hot swap mode unlocking the ejection levers automatically starts the software driver detachment process If you decide that you do not want to remove the card you must completely unseat the card reseat it then lock the ejection levers again in order to start the software driver attachment process Simply locking the ejection levers after unlocking them will not start the driver attachment process 6 20 Netra ct Server Service Manual February 2001 FIGURE 6 12 Unlocking th
168. nnecting a Terminal Console to the Server One way to power on and off your server is to log in to the server either remotely where you would log in to the Netra ct server as root through another server on the network or directly where you would connect a terminal console directly to your Netra ct server A terminal console can be an ASCII terminal workstation or PC laptop For a direct login the connection you use varies depending on the Netra ct server model you have the type of terminal console you are using and the card that you are connecting to a If you are using an ASCII terminal to power on and off the Netra ct server go to To Use an ASCII Terminal on page B 1 m If you are using a Solaris workstation to power on and off the Netra ct server go to To Use a Solaris Workstation on page B 3 m If you are using a PC laptop to power on and off the Netra ct server go to To Use a PC Laptop on page B 5 B 1 1 To Use an ASCII Terminal Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to connect the ASCII terminal to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to a If you are connecting an ASCII terminal to a CPU or CPU transition card use the information in TABLE B 1 to make the necessary connections m If you are connecting an
169. ns for the Netra ct server Appendix E tells how to upgrade the memory on the CPU card installed in the Netra ct server Netra ct Server Service Manual February 2001 Using UNIX Commands This document contains only limited information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices See one or more of the following for this information m Solaris Handbook for Sun Peripherals shipped in AnswerBook2 form available in printed form as an at cost option m AnswerBook online documentation for the Solaris software environment m Other software documentation that you received with your system Typographic Conventions Typeface or Symbol AaBbCc123 AaBbCc123 AaBbCc123 Meaning The names of commands files and directories on screen computer output What you type when contrasted with on screen computer output Book titles new words or terms words to be emphasized Command line variable replace with a real name or value Examples Edit your login file Use 1s a to list all files o You have mail 2 3 su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Preface xxiii Shell Prompts Shell Prompt C shell machine_name C shell superuser machine_name Bourne shell and Korn shell S Bourne shell and
170. nt Access Models on page 6 2 a Rear Access Models on page 6 39 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 Handling Cards and Assemblies before performing the procedures in this chapter 6 1 6 1 6 1 1 Front Access Models This section gives procedures for the installation removal and replacement of the following hot swappable cards for the front access models of the Netra ct 400 server and Netra ct 800 server a I O Card on page 6 2 m Alarm Card on page 6 18 Note The CPU card and CPU front transition card are not hot swappable so the procedures for those cards are not covered in this chapter For removal and replacement procedures for those cards refer to Chapter 10 Removing and Replacing Cold Swappable Cards I O Card These instructions apply to the installation or removal and replacement of a 6U I O card from the front access model versions of the Netra ct servers The term I O slot refers to any slot into which you can install an I O card such as a Sun Quad FastEthernet card An I O slot is distinguished from the slot occupied by the CPU card or alarm card In the Netra ct 800 server the slot occupied by a front transition card can be occupied by an I O card if the front transition card is not present An I O card cannot be installed in a slot meant for the
171. ollowing Ap_Id pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid pci_pcid Type Receptacle Occupant Condition cpci_slot2 unknown empty unconfigured unknown cpci_slot3 stpcipci fhs connected configured ok cpci_slot4 stpcipci fhs connected configured ok cpci_slot5 unknown empty unconfigured unknown cpci_slot6 unknown empty unconfigured unknown cpci_slot7 unknown empty unconfigured unknown cpci_slot8 stpcipci fhs connected configured ok 11 12 The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 8 in a Netra ct 800 server would be pci_pcid cpci_slots8 Deactivate the alarm card with the cfgadm dynamic reconfiguration software cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the I O slot 8 which holds the alarm card For example to deactivate the alarm card using the output given in the example above as root you would enter cfgadm c unconfigure pci_pci0 cpci_slot8 The amber Okay to Remove LED on the system status panel for the alarm slot should go ON indicating that you can remove the alarm card from the slot Caution Do not remove the alarm card if the amber Okay to Remove LED eC is unlit Removing a hot swappable card from an I O slot when the amber Okay to Remove LED is unlit might panic the system When it is safe to remove the alarm card disconnect any cables connected to th
172. oop s and pull it from the server 8 3 2 Replacing the Main Air Filter 1 Insert the main air filter in the server with the metal crossbar facing down and push it into the slot until you feel resistance 2 Press down on the filter and push it the rest of the way into the server Press firmly against the center of the main air filter to make sure it s completely inserted Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 13 8 4 8 4 1 Power Supply Unit The second power supply unit in a Netra ct 800 server is hot swappable as described in Section 1 4 FRU Categories on page 1 4 The remaining power supply unit in a Netra ct 800 server and the lone power supply unit in a Netra ct 400 server are cold swappable If you are replacing a hot swappable power supply unit then follow the instructions in this section if you are replacing a cold swappable power supply unit then go to Power Supply Unit on page 11 19 Note that your Netra ct 800 server will continue to operate normally with only one power supply unit however you will not have complete redundancy for the power supplies until you replace the failed power supply unit Removing a Hot Swappable Power Supply Unit Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Determine the state of the power supply unit that you want to remove You may have to get troubleshooting information from the L
173. ot DB 25 800 server alarm card See Alarm Card Netra ct needed DB 25 male needed female 800 Server on page A 25 null modem e Rear access model DB 9 male on the alarm rear transition card See Alarm Rear Transition Card Netra ct 800 Server on page A 35 Netra ct e Front access model RJ 45 on the alarm RJ 45 to DB 9 female to Not DB 25 400 server card See Alarm Card Netra ct 400 DB 9 DB 25 male needed female Server on page A 30 male null modem Rear access model Not available 2 Check the etc remote file for the appropriate line To connect to the TTY A or COM 1 port on the workstation check for this line tip 9600 dev ttya B 4 Netra ct Server Service Manual February 2001 3 Type tip hardwire at the prompt You should see the word connected as the response To disconnect the tip window type tilde period at the prompt B 3 To Use a PC Laptop 1 Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to connect a PC laptop to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to m If you are connecting a PC laptop to a CPU or CPU transition card use the information in TABLE B 5 to make the necessary connections a If you are connecting a PC laptop to an alarm card or alarm rear transition card use the informatio
174. page 1 1 Locate the drive bay cover on your system The hard disk drives will be behind the drive bay cover on your system There would be a maximum of two hard disk drives behind the drive bay cover in a Netra ct 800 server and one behind the drive bay cover in a Netra ct 400 server 7 2 Netra ct Server Service Manual February 2001 Drive bay cover Netra ct 800 server Drive bay cover Netra ct 400 server FIGURE 7 1 Drive Bay Cover Locations 3 Loosen the captive screws that hold the drive bay cover in place m For the Netra ct 800 server use a No 1 Phillips screwdriver to loosen the four captive screws two on top and two on the bottom m For the Netra ct 400 server use a No 2 Phillips screwdriver to loosen the one captive screw on top 4 Remove the drive bay cover 5 Locate the hard disk drive that you want to replace In a Netra ct 800 server HDD0 is the upper hard disk drive and HDD1 is the lower hard disk drive Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 3 6 Log in to the server and get the attachment point IDs for the hard disk drives installed in your server As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition cO scsi bus connected configured unknown c0 dsk c0t0d0 disk connected config
175. place the 6U single slot alarm card used in the Netra ct 800 server go to Removing and Replacing an Alarm Card in the Netra ct 800 Server on page 6 18 m To remove and replace the 3U dual slot alarm card used in the Netra ct 400 server go to Removing and Replacing an Alarm Card in the Netra ct 400 Server on page 6 29 Removing and Replacing an Alarm Card in the Netra ct 800 Server m If you are removing and replacing a faulty alarm card in the server first to go Removing an Alarm Card Netra ct 800 Server on page 6 19 then go to Installing an Alarm Card Netra ct 800 Server on page 6 24 a If you are installing a new alarm card in the server go to Installing an Alarm Card Netra ct 800 Server on page 6 24 6 18 Netra ct Server Service Manual February 2001 Removing an Alarm Card Netra ct 800 Server Note If you want to manually unconfigure a hot swap alarm card remotely log in to the server and skip to Step 10 on page 6 23 Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 then return to this procedure As root enter the following command pkill USR1 envmond Change directories to the rsc directory cd usr platform SUNW UltraSPARC IIi Netract rsc Create a backup file to record the RSC configuration settings on a remote system As root enter rscadm show gt remote filename where remote filename is a meani
176. placing a Power Supply Unit Air Filter Insert the power supply unit air filter FIGURE 8 17 Place the power supply unit air filter outer cover in the proper position Using a No 2 Phillips screwdriver tighten the two captive screws to secure the power supply unit air filter outer cover in place FIGURE 8 15 shows the location of the power supply unit air filter captive screws on the Netra ct 800 server and FIGURE 8 16 shows the location of the power supply unit air filter captive screws on the Netra ct 400 server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 21 8 6 8 6 1 Fan Tray This section describes you how to remove and replace a fan tray in both the Netra ct 800 server and the Netra ct 400 server If the envmond software is installed and running the envmond software will control the speed of the fans depending on the ambient air temperature When the server is first powered on if the temperature is below 11 F 44 C the envmond software decreases the fan speeds of both fan trays to 75 If the temperature rises above 133 F 56 C the envmond software increases the fan speeds of both fan trays to 100 If the temperature rises above 158 F 70 C the envmond software sends out a warning that the system is overheating If the temperature rises above 167 F 75 C the system shuts down automatically Note that the temperatures above are not ambient air temperatures but rather the CPU
177. ponent slot while the system is running TABLE 4 4 Meanings of Power and Fault LEDs LED State Power LED D Fault LED On Solid Component is installed and Component has failed Replace the configured component On Flashing Component is installed but is Not applicable unconfigured or is going through the configuration process Off Component was not recognized by Component is functioning the system or is not installed in the slot Netra ct Server Service Manual February 2001 properly 4 2 Dat Dat Dat Dat Dat Dat Troubleshooting the System Using envmond You can troubleshoot the system using the envmond command Log into the server console and as root enter pkill HUP envmond You should get output on the console similar to the following time servernam nvmond 901 alarmcard so Alarm Card is OK time servernam nvmond 901 powersupply so Power Supply 1 is OK time servernam nvmond 901 powersupply so Power Supply 2 is OK time servernam nvmond 901 fancpu so Fan 1 is OK time servernam nvmond 901 fancpu so Fan 2 is OK time servernam nvmond 901 scsi so Hard Disk Drive HDD 0 is OK You should also get this output whenever you reboot your server Note If you get no output after entering the previous command it might mean that you did not install the envmond software from the Supplement for Solaris Operating Environment for Sun Computer Systems CD when you inst
178. r and FIGURE 2 5 on page 2 6 shows the system power LED location for the Netra ct 400 server If you want to completely power off the Netra ct server push the purple power supply unit locking mechanism s up into the unlocked P position see FIGURE 2 1 on page 2 2 for the Netra ct 800 server or FIGURE 2 2 on page 2 3 for the Netra ct 400 server Chapter 2 Powering the Server Off and On 2 9 Note You must unlock the locking mechanism on both power supply unit s on the Netra ct 800 server in order to completely power off that server The green power LED s on the power supply unit s should go off unlit indicating that the system is now completely powered off 2 10 Netra ct Server Service Manual February 2001 CHAPTER 3 Handling Cards and Assemblies This chapter gives instructions on how to safely handle the CompactPCI cards and assemblies This chapter is divided into the following sections a Handling CompactPCI Cards on page 3 1 a Handling Assemblies on page 3 2 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter 3 1 gt gt Handling CompactPCI Cards Each Netra ct server in a chassis has a CompactPCI bus All of the cards in a server the CPU card alarm card and I O cards are CompactPCI cards Caution The system is sensitive to static electricity To prevent damage to the assembly
179. ra ct 800 Server D 2 Physical Specifications Netra ct 400 Server D 2 DC Power Requirements D 2 xviii Netra ct Server Service Manual February 2001 TABLE D 5 Environmental Specifications D 3 TABLE E 1 Permissible Memory Configurations on the CPU Card E 1 TABLE E 2 Memory Sizes and Part Numbers E 2 Tables xix xx Netra ct Server Service Manual February 2001 Preface The Netra ct Server Service Manual contains procedures for the removal and replacement of the field replaceable units FRUs in a Netra ct server The intended reader of this manual is a service provider or experienced system administrator who has experience installing hardware systems and components and has used the Solaris operating environment The reader should be comfortable with LAN fundamentals and with networking in general Before performing the procedures described in this book you should have completed the installation and setup of the Netra ct server as described in the Netra ct Server Installation Guide Safety and Compliance All Netra ct servers are shipped with the Netra ct Server Safety and Compliance Manual which specifies the environmental and electrical safety requirements for the product and contains compliance certification for various countries How This Book Is Organized Part I Preparing for Service Chapter 1 describes the procedures you need to perform before installing removing or replacing field repla
180. rder to access the fan trays and you will not be able to determine which fan tray has failed after you ve removed the system status panel 3 Remove the system status panel from the system Refer to Removing the System Status Panel on page 8 2 for those instructions Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 23 4 Locate the fan tray that has failed a If the Fan 1 LEDs were in a failed state on the system status panel the upper fan tray has failed a Ifthe Fan 2 LEDs were in a failed state on the system status panel the lower fan tray has failed FIGURE 8 20 shows the locations of the fan trays in a Netra ct 800 server and FIGURE 8 21 shows the locations of the fan trays in a Netra ct 400 server Upper fan tray Fan 1 Lower fan tray wwe L Fan 2 FIGURE 8 20 Locating the Fan Trays in a Netra ct 800 Server 8 24 Netra ct Server Service Manual February 2001 Upper fan tray an Lower fan tray Fan 2 FIGURE 8 21 Locating the Fan Trays in a Netra ct 400 Server 5 Pull on the fan tray handle and remove the fan tray from the system Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 25 FIGURE 8 22 Removing a Fan Tray 8 6 2 Replacing a Fan Tray 1 Insert the fan tray into the system making sure the handle on the fan tray is o
181. re doing something unpredictable Transient interrupts occur when for example a fan is starting to fail and it fails long enough to generate an interrupt and then resumes operation By the time the fan driver is queried it denies the interruption because now it is functioning normally Action The condition is a result of the architecture of interrupt generation and response As long as the generating hardware has resumed normal operation no further action is required Soft Hang Message Interrupt Level 4 Not serviced Cause This message occurring continuously signals a soft hang of the system The presenting symptom is the system is noticeably sluggish because it is busy processing interrupts C 8 Netra ct Server Service Manual February 2001 A soft hang occurs when a component such as a power supply sends a level high interrupt and keeps it high The kernel notices and polls the devices Each device answers negative including the culprit power supply Meanwhile the CPU continues with minimal work before returning to the querying process This is a serious problem because the failing component remains unidentified Action Completely power the server off and then on again using the instructions in Chapter 2 When the system boots it always boots interrupts low masked and attaches the drivers one by one You can also use OpenBoot PROM commands to probe the components and determine which one has failed C 3
182. re the SCSI IDs for the devices used in the removeable media module a CD ROM DVD SCSI ID 6 a DAT SCSIID 5 m If you are removing and replacing a faulty removeable media drive in the server first to go Removing a CD ROM DVD or DAT Drive on page 7 9 then go to Installing a CD ROM DVD or DAT Drive on page 7 11 a If you are installing a new removeable media drive in the server go to Installing a CD ROM DVD or DAT Drive on page 7 11 Netra ct Server Service Manual February 2001 7 2 1 Removing a CD ROM DVD or DAT Drive 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Log in to the server and get the attachment point IDs for the removeable media drive installed in your server As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition cO scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0o disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown In the sample feedback above the attachment point ID for the removeable media drive is c0 dsk c0t6d0 Note that a different entry would appear under the Type column for a DAT drive 3 Kill the Volume Manager daemon As root enter etc init d volmgt stop 4 Deactivate the removeable media drive As root enter cfgadm c unconfigure ap_id
183. release the bracket handle latch Pull the bracket handle out and swing it open Continue to pivot the disk drive bracket handle against the chassis applying mild pressure until the drive disconnects Slide the drive out of the chassis and place it on the electrostatic discharge mat Secure the drive bay cover over the drive bays FIGURE 7 1 on page 7 3 You must install the drive bay cover over the drive bays to ensure proper airflow in the system Netra ct Server Service Manual February 2001 7 1 2 Installing a Hard Disk Drive 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Remove the drive bay cover FIGURE 7 1 on page 7 3 3 Hold the bracket handle on the disk drive open 4 Slide the replacement disk drive into the drive slot 5 Gently push the drive until the locking handle engages 6 Close the locking handle completely using gentle downward pressure 7 Replace the drive bay cover 8 Log in to the server and as root activate the replacement hard disk drive cfgadm c configure ap_id where ap_id is the attachment point ID for the hard disk drive that you just installed For example to activate the lower hard disk drive HDD 1 as root enter cfgadm c configure c0 dsk c0t1d0 9 Verify that the hard disk drive has been activated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Recep
184. rews inside the card s one on top and one on the bottom FIGURE 10 2 5 Using a No 1 Phillips screwdrive ejection levers 10 3 Removing and Replacing Cold Swappable Cards Chapter 10 FIGURE 10 2 Loosening the Ejection Lever Captive Screws 6 Press outward on the two ejection levers on the card to unseat the card from the card cage 7 Slide the card out of the slot and place it on the electrostatic discharge mat 8 If you want to preserve the host ID on your CPU card remove the host ID board from the CPU card and store it in a safe location FIGURE 10 3 The host ID board contains the Ethernet address and host ID information You will place it on the replacement CPU card later on to retain your existing Ethernet address and host ID information 10 4 Netra ct Server Service Manual February 2001 aut BOO lTWinlolwlwlelel wlll lll Memory module Heatsink mezzanine board FIGURE 10 3 Removing the Host ID Board 9 Remove any optional memory cards from the CPU card if necessary 10 Remove the CPU front transition card The CPU LED on the system status panel cannot determine if the CPU or the CPU front transition card has failed so you must replace both cards when one of them fails Go to Removing a CPU Front Transition Card on page 10 10 for those instructions Chapter 10 Removing and Replacing Cold Swappable Cards 10 5 10 1
185. rs so the method you would use to lock the ejection levers will vary depending on the model of the ejection lever used on the card Refer to the documentation that came with the I O card for instructions on locking the ejection levers 7 Locate the LEDs on the system status panel for the I O card that you just installed to determine if the card has been activated FIGURE 6 7 shows the locations of the I O card LEDs on the Netra ct 800 server and FIGURE 6 8 shows the locations of the I O card LEDs on the Netra ct 400 server 6 14 Netra ct Server Service Manual February 2001 The amber Okay to Remove LED on the system status panel tells whether the I O card has been activated Status of the Okay to Remove LED D Indication Go to On The I O slot that holds the I O card has been set to basic hot swap You must use the cfgadm utility to activate the I O card Step 8 on page 6 15 Off The I O slot that holds the I O card has been set to full hot swap The card has been activated Step 12 on page 6 17 8 Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 and then return to this procedure 9 Identify the attachment point ID that corresponds to the I O slot where you installed the I O card As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Ap_Id pci_pcid pci_pcid pci_pcid pci_pcid p
186. rver FIGURE 4 1 shows the locations of the system status panels on the Netra ct servers FIGURE 4 2 shows the system status panel for the Netra ct 800 server the Netra ct 400 server Locating and Understanding the System Status Panel and FIGURE 4 3 shows the system status panel for 7 Netra ct 400 servers Netra ct 800 server System status panels System Status Panel Locations FIGURE 4 1 Netra ct Server Service Manual February 2001 4 2 4 1 2 FIGURE 4 3 System Status Panel Netra ct 400 Server Using the System Status Panel LEDs to Troubleshoot the System When you first power on the Netra ct server some or all of the green Power LEDs on the system status panel flash on and off for several seconds m Ifthe diag switch variable is set to true and the diag level variable is set to max in the OpenBoot PROM then all of the green Power LEDs on the system status panel flash on and off for several seconds Chapter 4 Troubleshooting the System 4 3 m If the variables in the OpenBoot PROM are not set as described above then the green Power LEDs on the system status panel flash on and off for several seconds only for the components that are installed in the server Do not attempt to troubleshoot the system until after the LEDs have gone through their initial power on t
187. rver connector pinouts A 30 removing 6 30 replacing 6 35 Netra ct 800 server connector pinouts A 25 removing 6 19 replacing 6 24 alarm rear transition card connector pinouts A 35 removing 6 51 replacing 6 53 B buses Netra ct 400 server 6 6 Netra ct 800 server 6 4 Cc CD ROM see removeable media module cfgadm attachment point ID 5 3 feedback 5 2 help online 5 3 list of procedures 5 2 man page 5 3 cold swap FRUs 1 5 power supply unit removing 11 19 replacing 11 22 connector pinouts alarm card Netra ct 400 server A 30 Netra ct 800 server A 25 alarm rear transition card A 35 CPU card A 2 CPU front transition card Netra ct 400 server A 12 Netra ct 800 server A 5 CPU rear transition card A 17 Index 1 CPU card connector pinouts A 2 host ID board removing 10 4 10 21 replacing 10 6 10 23 removing 10 2 10 19 replacing 10 6 10 23 troubleshooting 4 16 CPU front transition card connector pinouts Netra ct 400 server A 12 Netra ct 800 server A 5 removing 10 10 replacing 10 13 CPU rear transition card connector pinouts A 17 removing 10 27 replacing 10 29 CPU shunt card removing 10 17 replacing 10 18 DAT drive see removeable media module device names hard disk drives 1 6 I O cards 1 5 Netra ct 400 server 1 6 Netra ct 800 server 1 5 disk adapter module removing 11 5 replacing 11 6 E electrical specfications D 2 environmental sp
188. rver and FIGURE 6 8 shows the locations of the I O card LEDs on the Netra ct 400 server Keep in mind that some 6 8 Netra ct Server Service Manual February 2001 I O card slots might contain devices or cards other than I O cards such as a CPU front transition card or an alarm card See FIGURE 6 1 and FIGURE 6 3 for possible system configurations Caution Do not deactivate any other I O cards until you see that the first 1 O card has been deactivated Deactivating more than one card at the same time may lead to unpredictable results I O card LEDs amp Sun N AS microsystems FIGURE 6 7 Locating the I O Card LEDs on the System Status Panel Netra ct 800 Server Chapter6 Removing and Replacing Hot Swappable Cards 6 9 I O card LEDs FIGURE 6 8 Locating the I O Card LEDs on the System Status Panel Netra ct 400 Server The amber Okay to Remove LED on the system status panel tells whether the I O card can be safely removed or not Status of the Okay to Remove LED el On Off 7 Log into the Netra ct server Indication Go to The I O slot that holds the I O card has been set to full hot swap You can remove the I O card from the slot Step 10 on page 6 12 The I O slot that holds the I O card has been set to basic hot swap You must use the cfgadm utility to deactivate the I O card before you can remove it Step 7 on page 6 10 Refer to Logging In to the Netra ct Ser
189. rvice Manual February 2001 CHAPTER 7 Removing and Replacing Hard Disk Drives and Removeable Media Note When removing a hot swappable component allow several seconds before inserting it or another component in that slot Rapidly removing and inserting any hot swappable component might panic or hang the system This chapter gives procedures for the installation removal and replacement of hard disk drives and removeable media It is organized as follows a Hard Disk Drive on page 7 1 a CD ROM DVD or DAT Drive Netra ct 800 Server Only on page 7 8 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 Handling Cards and Assemblies before performing the procedures in this chapter 7 1 Hard Disk Drive This section tells you how to remove and replace an internal hard disk drive An internal hard disk drive is one that fits in a bay within a server It is distinguished from an external hard disk drive which is attached by a cable that connects to an I O card in the server A hard disk drive is a hot swappable component only if the hard disk drive is not being used by the server For example if a hard disk drive is being used as the primary boot drive then that hard disk drive is not hot swappable unless disk 7 1 Zl management software is used to mirror the boot drive to a second hard disk
190. ry part Ske Memory board B 501 xxxx xx 4X 240 3272 xx M2 flat washer stainless steel screw 2 56 3 8 long 4 4X Phillips pan Ha Assembly hardware 501 XXXX XX FIGURE E 1 Installing a Memory Module on the CPU Card Netra ct Server Service Manual February 2001 FIGURE E 2 Seating the Memory Module Caution Do not apply excessive pressure on any of the connectors Applying excessive pressure on any of the connectors may result in micro fractures on the CPU card and severely damage the board Appendix E Upgrading CPU Memory E 5 E 6 Netra ct Server Service Manual February 2001 Glossary Knowledge of the following terms and acronyms is useful in the administration of the Netra ct server A alarm card An optional card that occupies a slot in the Netra ct server The alarm card responds to events such as I O card failures or excessive heat Software that resides on the card can take action in response to such events alarms feature A set of features implemented in software and hardware that provide the operator of the Netra ct server with notifications when hardware and or software failures occur or when failure thresholds are being approached B basic hot swap One of the hot swap states In the basic hot swap model the hardware connection process can be performed automatically by the hardware while the software connection process requires operator assistance Se
191. s that shows the status of the front I O card and I O rear transition card installed in each set of slots in that particular server FIGURE 6 7 on page 6 9 shows the locations of the I O card LEDs on the Netra ct 800 server and FIGURE 6 8 on page 6 10 shows the locations of the I O card LEDs on the Netra ct 400 server The amber Okay to Remove LED P on the system status panel tells whether the front I O card and I O rear transition card can be safely removed or not Status of the Okay to Remove LED P Indication Go to On The I O slot that holds the Step 9 on page 6 46 cards has been set to full hot swap You can remove the cards from the slot Off The I O slot that holds the Step 6 on page 6 44 cards has been set to basic hot swap You must use the cfgadm utility to deactivate the cards before you can remove them 6 Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 and then return to this procedure 6 44 Netra ct Server Service Manual February 2001 7 Identify the attachment point ID that corresponds to the I O slot where you will be removing the cards As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot3 stpcipci fhs connected configured ok pci_pcid cpci_slot4 stpcipci f
192. sert the server into the chassis using the flat vertical handle and the server bar FIGURE 9 4 shows how to insert a Netra ct 800 server into the chassis and FIGURE 9 5 shows how to insert a Netra ct 400 server into the chassis Caution If you have a rear access model server you must verify that all the rear access model cards have been completely unseated before proceeding with these procedures If you attempt to insert a server without unseating the rear access model cards you will damage the connector pins on the midplane when you insert the server Push the purple server bar at the top of the server down and gently push the server the remaining distance into the chassis Using a No 2 Phillips screwdriver tighten the captive screws that secure the server to the chassis a If you are installing a Netra ct 800 server tighten the four black captives screws at the top of the server and the three black captive screws at the bottom of the server FIGURE 9 2 m If you are installing a Netra ct 400 server tighten the two black captive screws at the top of the server and the two black captive screws at the bottom of the server FIGURE 9 3 If you have a rear access model reseat all the rear transition cards into the server that you just replaced Determine if you need to connect the cables to the cards in the server and reinstall all the components from the server a If you are installing a replacement Netra
193. slot means that you do not have to manually deactivate or activate the I O card when replacing it in the server those processes are handled automatically by the system To enable full hot swap for an I O slot in a Netra ct server as root enter cfgadm x enable _autoconfig ap_id where ap_id is the attachment point ID in the server that you want to have full hot swap enabled on For example to enable full hot swap for I O slot 4 as root you could enter the following cfgadm x enable _autoconfig pci_pci0 cpci_slot4 5 4 Netra ct Server Service Manual February 2001 5123 5 1 2 4 Note Whenever you reboot or power your server on and off the hot swap states revert back to the default basic hot swap state for all I O slots You must manually reset the I O slots to full hot swap after rebooting or powering your server on and off Note If you are enabling full hot swap on an I O slot that holds an alarm card or alarm rear transition card you must also verify that you have the envmond software installed and running in order for full hot swap to work on the card Enabling Basic Hot Swap on I O Slots If you ve enabled full hot swap on an I O slot in your Netra ct server you can disable full hot swap bringing the I O slot back to the basic hot swap state To disable full hot swap on an I O slot bringing it back to its original basic hot swap state as root enter cfgadm x disable_autoconfig ap_id Determ
194. sseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun AnswerBook2 docs sun com Netra et Solaris sont des marques de fabrique ou des marques d pos es ou marques de service de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox pour la recherche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une licence non exclusive de Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci s de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licences crites de Sun LA DOCUMENTATION EST FOURNIE EN L ETAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANT
195. ssis Glossary 3 Reliability Availability Serviceability RAS Refers to hardware or software features that implement or improve the reliability availability and serviceability of a server For example the Netra ct server has a watchdog reset that prevents endless operating system hangs If the operating system enters a hung state the watchdog reset initiates a system reset upon the expiration of a timer This feature is said to increase the server s availability Much of the Netra ct server s RAS functions are provided by the alarm card and the firmware that resides on that card S system status panel A module designed to give feedback on the status of the key components within the Netra ct servers The system status panel has one set of LEDs for each component within that particular server system controller board A hot swappable component located behind the system status panel It feeds system status information to the system status panel where LEDs give feedback on the status of the key components within the Netra ct servers U A unit of measure equal to 1 75 inches Glossary 4 Netra ct Server Service Manual February 2001 Index NUMERICS 32 bit bus Netra ct 400 server 6 6 Netra ct 800 server 6 4 64 bit bus Netra ct 400 server 6 6 Netra ct 800 server 6 4 A air filter main removing 8 11 replacing 8 13 air filter power supply unit removing 8 18 replacing 8 21 alarm card Netra ct 400 se
196. status panel Lower fan tray behind the system status panel CPU front transition card Power distribution unit behind the server Power supply m If the component has the Power and amber Okay to Remove LEDs refer to TABLE 4 3 m If the component has the Power and Fault LEDs refer to TABLE 4 4 Chapter 4 Troubleshooting the System 4 5 Note Do not use the information in TABLE 4 3 to troubleshoot a power supply unit in a server that has only one power supply unit a Netra ct 400 server or a Netra ct 800 server with only one power supply To troubleshoot the power supply in a single power supply system use the LEDs on the power supply itself Refer to Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 14 for more information The information given in TABLE 4 3 applies to all other components in the Netra ct 800 server or Netra ct 400 server including the power supplies in a two power supply Netra ct 800 server TABLE 4 3 Meanings of Power and Okay to Remove LEDs LED State Power LED D Okay to Remove LED 0 On Solid Component is installed and Component is Okay to Remove configured You can remove the component from the system if necessary On Flashing Component is installed but is Not applicable unconfigured or is going through the configuration process Off Component was not recognized by Component is not Okay to Remove the system or is not installed in the Do not remove the com
197. stem status panel flash on and off for several seconds a If the variables in the OpenBoot PROM are not set as described above then the green Power LEDs on the system status panel flash on and off for several seconds only for the components that are installed in the server Note Refer to the Solaris documentation that you received with your system for instructions on setting variables in the OpenBoot PROM System power System power LED button FIGURE 2 4 System Power Button and System Power LED Locations Netra ct 800 Server Chapter 2 Powering the Server Off and On 2 5 System power LED System power button FIGURE 2 5 System Power Button and System Power LED Locations Netra ct 400 Server Verify that the system power LED on the system status panel is on indicating that the system is completely powered on FIGURE 2 4 shows the system power LED location for the Netra ct 800 server and FIGURE 2 5 shows the system power LED location for the Netra ct 400 server Verify that the green power LED on the power supplies are on indicating that they are powered on and functioning properly Log into your server and boot up the server Refer to Appendix B for instructions on connecting a terminal to your server if necessary Note The CPU card will display the letters H E L P as the system is booting up This should go away once the system is completely booted up 2 2 Powering Off the Server
198. t A terminal must be connected to the test ttyb pattern on the system serial port being tested to observe the ports ttya serial port A ttyb output serial port B test keyboard Executes the keyboard self test Four keyboard LEDs should flash once and a message is displayed Keyboard Present test all Sequentially test system Tests are sequentially executed in configured devices containing device tree order viewed with the self test show devs command OpenBoot Diagnostics OB Diag OpenBoot Diagnostics is an interactive tool that tests various hardware and peripheral devices When obdiag is typed at the ok prompt in OBP the menu shown in CODE EXAMPLE 4 6 is displayed on the screen OBDiag performs root cause failure analysis on the referenced devices by testing internal registers confirming subsystem integrity and verifying device functionality To run OBDiag At the ok prompt enter obdiag This displays the OBDiag menu as shown in CODE EXAMPLE 4 6 Chapter 4 Troubleshooting the System 4 27 4 28 2 At the OBDiag menu prompt enter a number from the menu such as 17 to enable toggle script debug messages CODE EXAMPLE 4 6 OBDiag Menu 0 PCI Cheerio 1 EBUS DMA TCR Registers 2 Ethernet 3 Ethernet2 lt Inactive gt 4 Parallel Port 5 Serial Port C on optional I O board lt Inactive gt 6 Serial Port D on optional I O board lt Inactive gt 7 VRAM 8 Floppy 93 Serial port A 10
199. t Pinouts CPU FTC for the Netra ct 800 Server Pin No Signal Pin No Signal 1 STB 14 AFD 2 PDO 15 ERR 3 PD1 16 INIT 4 PD2 17 SLIN 5 PD3 18 DGND 6 PD4 19 DGND 7 PD5 20 DGND 8 PD6 21 DGND 9 PD7 22 DGND 10 ACK 23 DGND 11 BUSY 24 DGND 12 PE 25 DGND 13 SLCT A 6 Netra ct Server Service Manual February 2001 A 2 2 Ethernet B Port The Ethernet B port on the CPU FTC for the Netra ct 800 server is an RJ 45 connector for 10 100 HOuUEoE FIGURE A 6 RJ 45 Ethernet Connector Diagram TABLE A 3 Pin No o N DD a FF Q N e Description TXD TXD RXD Not used Not used RXD Not used Not used Appendix A Ethernet B Connector Pinouts CPU FTC for the Netra ct 800 Server Connector Pinouts A 7 A 2 3 TTY A The TTY A port on the CPU FTC for the Netra ct 800 server is a DB 9 male connector o0o000 60 9 9 Og FIGURE A 7 TTY A Connector TABLE A 4 TTY A Port Pinouts CPU FTC for the Netra ct 800 Server Pin No Signal Name DCD RXD TXD DTR GND DSR RTS CTS RI eo oo NOAA FEF OQO NY A 8 Netra ct Server Service Manual February 2001 A 2 4 TTY B The TTY B port on the CPU FTC for the Netra ct 800 server is a DB9 male connector 5 o0o000 60 9 9 Og FIGURE A 8 TTY B Connector TABLE A 5 TTY B Port Pinouts CPU FTC for Netra ct 800 Server Pin No Signal Name 1 DCD 2 RXD 3 TXD 4 DTR
200. t the antistatic wrist strap and electrostatic discharge mat from the ship kit 2 Place the electrostatic discharge mat close to the system 3 Unwrap the first two folds of the wrist strap and wrap the adhesive side firmly against your wrist 4 Peel the liner from the copper foil at the opposite end of the wrist strap and attach the copper end of the strap to a bare metal area on the Netra ct server or on the chassis FIGURE 1 1 Attaching the Antistatic Wrist Strap 1 2 Netra ct Server Service Manual February 2001 1 3 Determining If You Have a Front Access or Rear Access Model If you are not sure whether you have a front access or a rear access model go to the front of the chassis and look at the top part of the chassis m If you see the DC connectors at the front of the chassis then you have a front access model FIGURE 1 2 a If you do not see DC connectors at the front of the chassis and metal filler plates fill the gaps where the DC connectors would normally be then you have a rear access model FIGURE 1 2 The DC connectors are at the rear of the chassis for the rear access model Front access model Rear access model DC connectors Filler panels FIGURE 1 2 Front A
201. t transition card 6 Determine if you are removing the CPU front transition card from a Netra ct 800 server or from a Netra ct 400 server a If you are removing the CPU front transition card from a Netra ct 800 server follow these instructions to completely remove the card from the server a Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 10 2 on page 10 4 b Press outward on the two ejection levers on the card to unseat the card from the card cage c Slide the card out of the slot and place it on the electrostatic discharge mat 10 12 Netra ct Server Service Manual February 2001 10 1 2 2 If you are removing the CPU front transition card from a Netra ct 400 server follow these instructions to completely remove the card from the server Using a No 2 Phillips screwdriver loosen the captive screw inside the card s ejection lever Flip up on the ejector lever to unseat the card from the card cage FIGURE 10 8 Slide the card out of the slot and place it on the electrostatic discharge mat Replacing a CPU Front Transition Card Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Determine if you are installing the CPU front transition card into a Netra ct 800 server or a Netra ct 400 server If you are installing the CPU front transition card into a Netra ct 8
202. tacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0d0d disk connected configured unknown c0 dsk c0t1do disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 7 10 11 Note that in the sample feedback above the Type column for the lower hard disk drive c0 dsk c0t1d0 is now disk and the Occupant column now shows it as configured You can also use the hard disk drive HDD LEDs on the system status panel to verify that the hard disk drive has been activated FIGURE 7 2 on page 7 6 The Okay to Remove LED 7 on the system status panel for the hard disk drive should go OFF indicating that the hard disk drive has been activated If your hard disk s are under the control of RAID software perform the necessary steps to bring the disks online Perform any other necessary software procedures on the hard disk drive to bring it online including mounting the partitions and creating filesystems 7 2 7 8 CD ROM DVD or DAT Drive Netra ct 800 Server Only This section tells you how to replace a CD ROM DVD or Digital Audio Tape DAT drive in a Netra ct 800 server CD ROM DVD and DAT drives are referred to as removeable media drives The removeable media drives are hot swappable components Note that internal removeable media drives are not available for the Netra ct 400 server Following a
203. temperatures that are monitored by a thermistor located under the heatsink on the CPU card Also the envmond daemon controls the speed of the fans so you must have the envmond daemon installed and running If one fan tray fails the other fan tray will kick up to 100 regardless of the temperature If one fan tray fails you must replace the failed fan tray as soon as possible Even though the system can run on one fan tray if the temperature rises a single fan tray may not be able to cool the system properly If the envmond software is not installed then the fan speeds will remain at 100 regardless of any changes in ambient air temperature Removing a Fan Tray Go to the front of the system and use the system status panel to determine if a fan tray has failed FIGURE 8 18 shows the locations of the fan tray LEDs on the Netra ct 800 server and FIGURE 8 19 shows the locations of the fan tray LEDs on the Netra ct 400 server 8 22 Netra ct Server Service Manual February 2001 Fan tray LEDs X amp SUN YN microsystems FIGURE 8 18 Locating the Fan Tray LEDs on the System Status Panel Netra ct 800 Server Fan tray LEDs Ss O OR Ve FTC FIGURE 8 19 Locating the Fan Tray LEDs on the System Status Panel Netra ct 400 Server A fan tray has failed if the amber Fault LED Om on the system status panel is ON 2 Make a note of which fan tray has failed You must remove the system status panel in o
204. that the control status register is set properly The dma_func_test Validates the DMA capabilities and FIFOs The test is executed in a DMA diagnostic loopback mode It initializes the data of transmitting memory with its address performs a DMA read and write and verifies that the data received is correct This is repeated for four channels CODE EXAMPLE 4 8 identifies the EBus DMA TCR registers output message CODE EXAMPLE 4 8 EBus DMA TCR Registers Output Message Enter 0 14 tests 15 Quit 16 Menu gt 1 kg EST all_dma ebus_test UBTEST dma_reg_test UBTEST dma_func_test n n Enter 0 14 tests 15 Quit 16 Menu gt Ethernet The Ethernet diagnostic performs the following my_channel_reset resets the Ethernet channel hme_reg_test performs Walk1 on the following registers set global register 1 global register 2 bmac xif register bmac tx register and the mif register MAC_internal_loopback_test performs Ethernet channel engine internal loopback 10_mb_xcvr_loopback_test enables the 10Base T data present at the transmit MII data inputs to be routed back to the receive MII data outputs 100_mb_phy_loopback_test enables MII transmit data to be routed to the MII receive data path 100_mb_twister_loopback_test forces the twisted pair transceiver into loopback mode Netra ct Server Service Manual February 2001 4 8 8 4 CODE EXAMPLE 4 9 identifies the E
205. the Rear Access Model of a Netra ct 400 Server Top View 5 Unplug any cables attached to the CPU rear transition card 6 Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 10 2 on page 10 4 7 Press out on the ejection levers to unseat the card 8 Slide the card out of the slot and place it on the electrostatic discharge mat Netra ct Server Service Manual February 2001 10 2 2 2 Replacing a CPU Rear Transition Card 1 Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 2 Get the replacement CPU rear transition card from the ship kit 3 Keeping the CPU rear transition card vertical slide the card into the slot in between the two guides FIGURE 10 4 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 10 4 on page 10 7 shows how to insert an I O card into a slot the same principal applies to a CPU rear transition card f N7 BERBERS BEELEEEREER BEEREEEEES s H es tH
206. the unlocked 4 position see FIGURE 2 1 on page 2 2 for the Netra ct 800 server or FIGURE 2 2 on page 2 3 for the Netra ct 400 server Netra ct Server Service Manual February 2001 Note You must unlock the locking mechanism on both power supply unit s on the Netra ct 800 server in order to completely power off that server The green power D LED s on the power supply unit s should go off unlit indicating that the system is now completely powered off To Perform a Software Power Off In preparation for bringing down the operating system and powering down the server ensure that all significant application activity is quiesced on the server Log in as root at the system console and enter cd shutdown i0 g0 y When the server is finished shutting down the ok prompt is displayed Log into your server and boot up the server Refer to Appendix B for instructions on connecting a terminal to your server if necessary At the ok prompt enter ok power off Go to the front of the Netra ct server and locate the system status panel see FIGURE 2 3 on page 2 4 The location of the system status panel in the Netra ct 800 server and Netra ct 400 server is illustrated in FIGURE 2 3 Verify that the green power D LED on the power supplies are blinking indicating that the system is in the standby mode FIGURE 2 4 on page 2 5 shows the system power LED location for the Netra ct 800 serve
207. thernet output message CODE EXAMPLE 4 9 Ethernet Output Message Enter 0 14 tests 15 Quit 16 Menu gt 2 TEST ethernet_test SUBTEST my_channel_reset SUBTEST hme_reg_test SUBTEST global_regl_test SUBTEST global_reg2_test SUBTEST bmac_xif_reg_test SUBTEST bmac_tx_reg_test SUBTEST mif_reg_test Test only supported for National Phy DP83840A SUBTEST 10mb_xcvr_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A SUBTEST 100mb_phy_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A SUBTEST 100mb_twister_loopback_test selecting internal transceiver est only supported for National Phy DP83840A Enter 0 14 tests 15 Quit 16 Menu gt Parallel Port The parallel port diagnostic performs the dma_read This enables ECP mode and ECP DMA configuration and FIFO test mode It transfers 16 bytes of data from the memory to the parallel port device and then verifies that the data is in TFIFO CODE EXAMPLE 4 10 identifies the parallel port output message CODE EXAMPLE 4 10 Parallel Port Output Message Enter 0 14 tests 15 Quit 16 Menu gt 4 H E ST parallel_port_test EST dma_read n G wW Enter 0 14 tests 15 Quit 16 Menu gt Chapter 4 Troubleshooting the System 4 31 4 8 8 5
208. ts CPU RTC A 20 TTY B Port Pinouts CPU RTC A 21 Ethernet Connector Pinouts CPU RTC A 22 Ethernet Connector Pinouts CPU RTC A 23 SCSI Port Pinouts CPU RTC A 24 Alarm Port Pinouts Alarm RTC for the Netra ct 800 Server A 26 Ethernet Connector Pinouts Alarm Card for the Netra ct 800 Server A 27 COM 1 Connector Pinouts Alarm Card for the Netra ct 800 Server A 28 COM 2 Connector Pinouts Alarm Card for the Netra ct 800 Server A 29 COM 2 Connector Pinouts Alarm Card for the Netra ct 400 Server A 31 COM 1 Connector Pinouts Alarm Card for the Netra ct 400 Server A 32 Alarm Port Pinouts Alarm Card for the Netra ct 400 Server A 33 Ethernet Connector Pinouts Alarm Card for Netra ct 400 Server A 34 Ethernet Connector Pinout Alarm RTC for the Netra ct 800 Server A 36 COM 2 Connector Pinouts Alarm RTC for the Netra ct 800 Server A 37 COM 1 Connector Pinouts Alarm RTC for the Netra ct 800 Server A 38 Alarm Port Pinouts Alarm RTC for the Netra ct 800 Server A 39 Connecting an ASCII Terminal to a CPU or CPU Transition Card B 2 Connecting an ASCII Terminal to an Alarm or Alarm Rear Transition Card B 2 Connecting a Solaris Workstation to a CPU or CPU Transition Card B 4 Connecting a Solaris Workstation to an Alarm or Alarm Rear Transition Card B 4 Connecting a PC Laptop to a CPU or CPU Transition Card B 5 Connecting a PC Laptop to an Alarm or Alarm Rear Transition Card B 6 Physical Specifications Netra ct Chassis D 1 Physical Specifications Net
209. ts in the bottom and top plates Lock the ejection levers on the front I O card Locate the LEDs on the system status panel for the I O cards that you just installed to determine if the cards have been activated FIGURE 6 7 on page 6 9 shows the locations of the I O card LEDs on the Netra ct 800 server and FIGURE 6 8 on page 6 10 shows the locations of the I O card LEDs on the Netra ct 400 server The amber Okay to Remove LED on the system status panel tells whether the I O cards have been activated Status of the ae Okay to Remove LED eC Indication Go to On The I O slot that holds the Step 13 on page 6 48 cards has been set to basic hot swap You must use the cfgadm utility to activate the cards Off The I O slot that holds the Step 17 on page 6 50 cards has been set to full hot swap The cards have been activated Log into the Netra ct server Refer to Logging In to the Netra ct Server on page 5 2 and then return to this procedure Netra ct Server Service Manual February 2001 14 Identify the attachment point ID that corresponds to the I O slot where you installed the I O cards As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid0 cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot3 stpcipci fhs connected configured ok pci_pcid cpci_slot4 unknown dis
210. ttachment point ID For example to connect the I O card in slot 4 as root enter cfgadm c connect pci_pci0 cpci_slot4 The amber Okay to Remove LED J on the system status panel for the I O slot should go OFF indicating that the card has been connected Activate the I O card with the cfgadm dynamic reconfiguration software cfgadm c configure ap_id where ap_id is the attachment point ID For example to activate the I O card in slot 4 as root enter cfgadm c configure pci_pci0 cpci_slot4 6 16 Netra ct Server Service Manual February 2001 If you were to enter the cfgadm pci command again at this point you should see the fields changed for the card in I O slot 4 Ap_Id pci_pcid cpci_slot2 pci_pcid cpci_slot3 pci_pci0 cpci_slot4 pci_pcid cpci_slot5 pci_pcid cpci_slot6 pci_pci0 cpci_slot7 pci_pcid cpci_slot8 Type unknown stpcipci fhs stpcipci fhs unknown unknown unknown stpcipci fhs Receptacle empty connected connected empty empty empty connected Occupant unconfigured configured configured unconfigured unconfigured unconfigured configured Condition unknown ok ok unknown unknown unknown ok 12 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 10 Tightening the Ejection Lever Captive Screws 13 Connect to the replacement I O card any
211. ttom Installing an Alarm Card Netra ct 400 Server Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Remove the slot filler panel if necessary The slot filler panel is secured to the card cage using thee screws two at the top of the filler panel one at the bottom Store the slot filler panel in a safe place you may have to use it again if you have to remove an alarm card for an extended period of time Get the replacement alarm card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Keeping the card vertical slide the card into the slot in between the two guides The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates Note that when you plug in the alarm card the rsc login prompt will appear on your console if you have a console attached to your server Lock the ejection levers Locate the LEDs on the system status panel for the alarm card that you just installed to determine if the card has been activated FIGURE 6 17 on page 6 33 shows the location of the alarm card LEDs on the Netra ct 400 server Chapter6 Re
212. uctions Verify that the CPU LEDs are lit properly The CPU LEDs will give you diagnostic information on both the CPU and the CPU rear transition card The green Power LED D for the CPU and CPU rear transition cards will blink for a moment while the CPU is going through POST then the green Power LED should go ON which means the CPU and CPU rear transition cards are functioning properly Chapter 10 Removing and Replacing Cold Swappable Cards 10 31 10 32 Netra ct Server Service Manual February 2001 CHAPTER 1 1 Removing and Replacing Cold Swappable Subassemblies This chapter specifies procedures for the initial installation removal and replacement of cold swappable Netra ct server subassemblies It is divided into the following sections Hard Disk Drive on page 11 1 Disk Adapter Module Netra ct 400 Server Only on page 11 5 SCSI Termination Board Netra ct 800 Server Only on page 11 7 Power Distribution Unit on page 11 8 Front Access Cable Front Access Models Only on page 11 16 Power Supply Unit on page 11 19 Consult the Netra ct Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 Handling Cards and Assemblies before performing the procedures in this chapter 11 1 Hard Disk Drive This section tells you how to remove and replace an internal hard disk drive An internal
213. ull hot swap which must be set manually Refer to Chapter 5 for more information m If you are removing and replacing a faulty I O card in the server first to go Removing an I O Card on page 6 7 then go to Installing an I O Card on page 6 13 m If you are installing a new I O card in the server go to Installing an I O Card on page 6 13 6 6 Netra ct Server Service Manual February 2001 6 1 1 1 AN Removing an I O Card Note If you want to manually deconfigure a hot swap I O card remotely log into the server and skip to Step 8 on page 6 11 Perform any necessary card specific software commands There are certain card specific software commands that you might have to perform before removing a hot swappable I O card Refer to the documentation that you received with the I O card for any card specific procedures before proceeding with this procedure Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the I O card that you want to remove from the server m FIGURE 6 1 on page 6 3 shows the I O card slots in a Netra ct 800 server m FIGURE 6 3 on page 6 5 shows the I O card slots in a Netra ct 400 server Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 5 FIGURE 6 5 Loosening the Ejection Lever Captive Screws 5 Unlock the eject
214. um Memory No of Memory Available Modules Supported Memory Module Size Options MBytes 1 GByte 1024 Maximum 2 The memory board to be installed first memory MByte board A position should be the one with the larger amount of memory for example 512 MByte Memory board B should be the one with equivalent or smaller memory for example 64 MByte 128 MByte or 256 MByte See FIGURE 6 2 for details E 1 E 1 2 TABLE E 2 shows the available memory sizes and part numbers TABLE E 2 Memory Sizes and Part Numbers Memory Size Memory Board Part Number Marketing Part Number 64 MByte 501 5210 XCP1500 64 128 MBytes 501 5209 XCP 1500 128 256 MByte 501 5388 XCPMEM 256 512 MByte 501 5289 XCPMEM 512 Memory Installation Procedure It is recommended that you read these instructions and familiarize yourself with the memory installation procedure and rules before installing the memory The procedure itself is quite simple Memory modules are not included in the CPU card package and must be ordered separately Before installing a CPU card into the OEM equipment you need to install at least one memory module on the CPU card This procedure requires that you remove the CPU card from the OEM equipment and place the board on a clean and flat surface before you can begin to install the memory cards The CPU card supports up to two mezzanine memory modules also referred to as memory boards or memory cards The first memory board memor
215. unning disk management software on your system refer to the documentation that came with the disk management software for instructions on releasing a hard disk drive from the control of the software before proceeding with these instructions Complete the power off steps Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Locate the drive bay cover on your system The hard disk drives will be behind the drive bay cover on your system There would be a maximum of two hard disk drives behind the drive bay cover in a Netra ct 800 server and one behind the drive bay cover in a Netra ct 400 server 11 2 Netra ct Server Service Manual February 2001 Drive bay cover Netra ct 800 server Drive bay cover Netra ct 400 server FIGURE 11 1 Drive Bay Cover Locations Loosen the captive screws that hold the drive bay cover in place m For the Netra ct 800 server use a No 1 Phillips screwdriver to loosen the four captive screws two on top and two on the bottom m For the Netra ct 400 server use a No 2 Phillips screwdriver to loosen the one captive screw on top Remove the drive bay cover Determine which disk drive you want to remove Unlatch the disk drive handle to release it Push down in t
216. unplug the cables or remove components for this procedure After you ve removed the Netra ct 800 server from the chassis go to the rear of the Netra ct 800 server and locate the CPU shunt card Chapter 10 Removing and Replacing Cold Swappable Cards 10 17 FIGURE 10 12 Locating the CPU Shunt Cart 6 Grasp the CPU shunt card firmly and rocking the card slightly from side to side carefully pull it free from the midplane 7 Place the CPU shunt card on the electrostatic discharge mat 10 1 3 2 Replacing a CPU Shunt Card m Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 N Get the replacement CPU shunt card from the ship kit 10 18 Netra ct Server Service Manual February 2001 Go to the rear of the Netra ct 800 server and gently seat the CPU shunt card into the midplane The notch in the CPU shunt card should fit into the cutout in the midplane Reinstall the Netra ct 800 server back into the chassis Refer to Replacing a Server on page 9 9 for those instructions Connect the DC input power cables to the DC connectors at the front of the chassis Power on the server Refer to Powering On the Server on page 2 1 for those instructions 10 2 10 2 1 10 2 1 1 Rear Access Models This section gives procedures for the installation removal and replacement of the following cold swappable cards for rear access mo
217. upply Using the Power Supply Unit LEDs There are two LEDs on each power supply unit a green D LED and an amber LED You can use the LEDs on the power supply unit to troubleshoot each power supply unit however because there is one power supply unit in the Netra ct 400 server and two power supply units in the Netra ct 800 server the actions to take are different Netra ct Server Service Manual February 2001 4 7 1 4 7 2 Troubleshooting the Power Supply Unit in the Netra ct 400 Server Following are the states of the LEDs on the power supply unit in the Netra ct 400 server m Green flashing The power supply unit is in the standby mode the power supply unit is powered on but it is not supplying power to the server m Green solid Both the server and the power supply unit are powered on and functioning properly a Amber A fault was found in the power supply unit Replace the power supply unit See Power Supply Unit on page 11 19 for those instructions Troubleshooting the Power Supply Units in the Netra ct 800 Server When both power supply units in a Netra ct 800 server are up and running properly the green LEDs on both power supply units will be ON note that these are the LEDs on the power supply units themselves not the LEDs on the system status panel If a power supply unit fails the amber om LED on the power supply unit might light depending on the type of failure that has occurred
218. ured unknown c0 dsk c0t1d0o disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown In the sample feedback above the attachment point ID for the upper hard disk drive HDD 0 is c0 dsk c0t0d0 and attachment point ID for the lower hard disk drive HDD 1 is cO dsk cO0t1d0 7 List all mounted partitions on the disk that you want to remove As root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the hard disk drive that you want to remove For example to list the mounted partitions on the lower hard disk drive HDD 1 as root enter cfgadm c unconfigure c0 dsk c0t1d0 You should get feedback similar to the following cfgadm Component system is busy try again failed to offline devices pci l1lf 0 pci l 1 scsi 2 sd 1 0 Resource Information dev dsk c0t1d0s7 mounted filesystem mnt 7 4 Netra ct Server Service Manual February 2001 Note If you didn t get any feedback after entering the command then you do not have any partitions mounted and the hard disk drive was successfully deactivated Go to Step 10 on page 7 5 8 Unmount the mounted partition s For every filesystem that was listed in the previous step as root enter unmount filesystem For example using the feedback from the previous step you would enter unmount mnt 9 Deactivate the hard disk drive As root enter cfgadm c unconfigure
219. ver Refer to Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Go to the front of the system and remove the CPU card if you have not done so already Because the CPU LED on the system status panel cannot determine if the CPU or the CPU front transition card has failed you must replace both cards when one of them fails Refer to Removing a CPU Card on page 10 2 to remove the CPU card then return here Locate the CPU front transition card FIGURE 10 7 shows the location of the CPU front transition card in a Netra ct 800 server and FIGURE 10 8 shows the location of the CPU front transition card in a Netra ct 400 server 10 10 Netra ct Server Service Manual February 2001 C0 kj Lel 7 CPU Front Transition Card Locations in a Netra ct 800 Server FIGURE 10 10 11 Removing and Replacing Cold Swappable Cards Chapter 10 Ejection lever OVE Ge FIGURE 10 8 CPU Front Transition Card Location in a Netra ct 400 Server 5 Disconnect any cables attached to the CPU fron
220. ver on page 5 2 then return to this procedure 6 10 Netra ct Server Service Manual February 2001 8 Identify the attachment point ID that corresponds to the I O slot where you will be removing the I O card As root enter cfgadm pci For a Netra ct 800 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid0 cpci_slot2 unknown empty unconfigured unknown pci_pcid cpci_slot3 stpcipci fhs connected configured ok pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown pci_pcid cpci_slot6 unknown empty unconfigured unknown pci_pcid cpci_slot7 unknown empty unconfigured unknown pci_pcid cpci_slot8 stpcipci fhs connected configured ok For a Netra ct 400 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition pci_pcid0 cpci_slotl unknown empty unconfigured unknown pci_pcid cpci_slot2 stpcipci fhs connected configured ok pci_pcid cpci_slot4 stpcipci fhs connected configured ok pci_pcid cpci_slot5 unknown empty unconfigured unknown The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 4 in a Netra ct 800 server would be pci_pcid cpci_slot4 Chapter 6 Removing and Replacing Hot Swappable Cards 6 11 9 AN 6 12 10 11 12 13 Deactivate the I O card with the cf
221. wappable 11 4 hot swappable 7 7 host ID board 10 6 10 23 power distribution unit 11 15 power supply unit cold swappable 11 22 hot swappable 8 17 rear access I O cards 6 47 removeable media module 7 11 server 9 9 system controller board 8 10 system status panel 8 5 Index 4 Netra ct Server Service Manual February 2001 S server removing 9 1 replacing 9 9 specifications electrical D 2 environmental D 3 physical D 1 system controller board removing 8 7 replacing 8 10 system status panel removing 8 2 replacing 8 5 troubleshooting 4 1 T tools required 1 1 troubleshooting CPU card 4 16 power supply unit 4 14 system using envmond 4 7 using Power On Self Test POST 4 12 using Remote System Control RSC 4 14 using SunVTS test suite 4 12 using the system status panel 4 1 U upgrading memory E 1
222. wer Off on page 2 7 m For software power down instructions go to To Perform a Software Power Off on page 2 9 To Perform a Hardware Power Off Note You must have the envmond software package SUNWctevx installed on your Netra ct server in order to perform a graceful hardware power down In preparation for bringing down the operating system and powering off the server ensure that all significant application activity is quiesced on the server Go to the front of the Netra ct server and locate the system status panel The location of the system status panels in the Netra ct 800 server and Netra ct 400 server is illustrated in FIGURE 2 3 Locate the system power button on the system status panel FIGURE 2 4 shows the system power button location for the Netra ct 800 server and FIGURE 2 5 shows the system power button location for the Netra ct 400 server Press the system power button and release it to go through a graceful hardware power down This will start the orderly power down sequence in a manner that no persistent OS data structures are corrupted In the orderly power down applications in service may be abnormally terminated and no further services will be invoked by the CPU The system power LED will blink for several seconds then it will go off Chapter 2 Powering the Server Off and On 2 7 If the server does not power off when you press the system power button and release it this means one of two thin
223. wrist strap Refer to Attaching the Antistatic Wrist Strap on page 1 1 Determine if you are replacing an alarm card in the front access model of the Netra ct 800 server or the rear access model The same alarm card is used in both the front access and rear access models of the Netra ct 800 server m If you are replacing an alarm card in the front access model of the Netra ct 800 server go to Step 3 a If you are replacing an alarm card in the rear access model of the Netra ct 800 server replace the alarm rear transition card first using the instructions in Installing an Alarm Rear Transition Card on page 6 53 Once you ve completed those instructions return here to replace the alarm card Netra ct Server Service Manual February 2001 Remove the slot filler panel if necessary The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Store the slot filler panel in a safe place you may have to use it again if you have to remove an alarm card for an extended period of time Get the replacement alarm card from the ship kit Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Keeping the card vertical slide the card into the slot between the two guides The teeth in the handle of the card must align with the square cutouts in the I O slot When the car
224. y board A is installed directly onto the CPU card The second memory board memory board B is installed on top of memory board A in a piggy back style FIGURE E 1 illustrates the installation procedure and the appropriate hardware for installing the memory boards on the CPU card The CPU card with both memory boards takes only one CompactPCI slot If you have an existing memory card memory board A that has less memory than the memory board that you wish to add you need to unscrew and remove the existing memory card because it will require reinstallation of the memory boards in a particular order If the boards consist of different memory sizes the board with greater memory must be installed first If your CPU card has an existing memory card that has equal or more memory simply remove the mounting hardware and install another memory board following the necessary steps described below This procedure assumes that no memory are present on the CPU card and that you wish to install two memory boards If you are installing only one memory board the nylon spacers are not needed In that case you can simply install the board tighten the appropriate mounting screws and washers directly into the metal posts which also work as spacers In any event E 2 Netra ct Server Service Manual February 2001 you need to carefully align the memory boards press on the connectors specially the middle one to make sure the memory cards are properly seated a
225. ystem is down and you should hard fault replace at least one of the power supply units to bring the system back up again 4 8 4 16 Troubleshooting a CPU Card This section describes how to troubleshoot problems related to the CPU card The information provided here primarily covers those situations when the system containing the CPU card does not boot up or when the CPU card is not fully functional after boot up Only general troubleshooting tips are provided here No component level troubleshooting information is included in this section The following topics are covered General troubleshooting tips m General troubleshooting requirements a Mechanical failures m Power on failures m Failures subsequent to power on m Troubleshooting during POST OBP and during boot process The following diagnostic procedures are also described m OpenBoot PROM on board diagnostics OpenBoot diagnostics Netra ct Server Service Manual February 2001 4 8 1 General Troubleshooting Tips Caution High voltages are present in the Netra ct server To avoid physical injury follow all the safety rules specified in the Netra ct Server Safety and Compliance Manual when opening the enclosure and or removing and installing the board The following general troubleshooting tips are useful in isolating the problems related to the CPU card Make sure the CPU card is installed properly in the correct slot in the Netra ct server

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