Kipor 2011 Dealer Warranty Package
Contents
1. ADDRESS ADDRESS 2 CITY STATE Zip MAIL CODE EMAIL PHONE RETURNED ITEMS MODEL ITEM OR SERIAL NUMBER PRICE DESCRIPTION OF PROBLEM AND WORK DONE HAVE YOU SHIP TO SECURELY PACKED YOUR RETURN ITEM S RETURNS CONTACTED KPS FOR KIPOR POWER SYSTEMS INC WROTE THE NUMBER ON THE UPPER RIGHT OF THIS FORM 12021 NE AIRPORT WAY SUITE WROTE THE RGA UNDER THE RETURN ADDRESS PORTLAND OR 97220 DRAINED ALL LIQUIDS FROM THE MACHINE KIPOR WARRANTY amp LABOR CLAIM FORM Ph 800 547 8045 ext 7062 Fax 855 570 2158 E Mail warranty poweredbykipor com Model Date Submitted to KPS Retail Customer Name Address Date of Purchase Date of Failure Servicing Dealer Company Name Address Service Person s Name Diagnosis Serial No Warranty Claim No Phone City State Zip Place of Purchase Description of Problem Phone City State Zip Parts amp Labor Summary list parts and shop supplies etc separately Use an additional form if necessary Part Number Part Description Qty Part Cost Shipping Parts Total Shop Rate hour Time Labor Amount Total Technician Date Distributor Date KPS Approval Date Rev 12 6 122. Contact any authorized dealer or our national customer service center found at www kiporpowerequipment com or e mail com If contacting us by e mail be sure to include a description of the problem as well as all return contact information such as address phone number fax number e mail etc Equipment serial number and proof of purchase is required EXCLUSIONS THIS WARRANTY DOES NOT EXTEND TO PARTS AFFECTED OR DAMAGED BY ACCIDENT AND OR COLLISION NORMAL WEAR FUEL CONTAMINATION OR DEGRADATION USE IN AN APPLICATION FOR WHICH THE PRODUCT WAS NOT DESIGNED OR ANY OTHER MISUSE NEGLECT INCORPORATION OR USE OF UNSUITABLEATIACHMENTS OR PARTS UNAUTHORIZED ALTERATION OR ANY CAUSES OTHER THAN DEFECTS IN MATERIAL OR WORKMANSHIP OF THE PRODUCT DISCLAIMER OF CONSEQUENTIAL DAMAGE AND LIMITATION OF IMPLIED WARRANTIES KIPOR DENIES ANY RESPONSIBILITY FOR LOSS OF TIME OR USE OF THE PRODUCT TRANSPORTATION COMMERCIAL LOSS OR ANY OTHER INCIDENTIAL OR CONSEQUENTIAL DAMAGE ANY IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS WRITIEN LIMITED WARANTY Page 13 SECTION 3 KIPOR FLAT RATE MANUAL A Introduction This manual is a guide that breaks down each major component of a Kipor product more equipment to be added along with the estimated maximum approved repair time for each component or system In addition troubleshooting times for the major components are provided Elat rate chart times will be evaluated and adjusted at the dis
3. LENGTH OF WARRANTY Repair or replacement parts are warranted for ninety 90 days from the date of purchase Any part replaced during the base warranty period assumes the remainder of that warranty period or ninety 90 days whichever is greater ELGIBILITY To be eligible for warranty coverage the replacement part must have been purchased in the United States or Canada from an authorized Kipor distributor or dealer This warranty applies to the original purchaser only and is not transferrable Proof of purchase is required Parts exported from North America are excluded from warranty coverage COVERAGE 1 Repair of replacement parts will be covered by Kipor for any failure that is proven to be a failure in material or workmanship under normal use during the warranty period The warranty for replacement parts will be limited to direct replacement only with no allowance for freight and transportation charges The issuance of credit or a cash return of the purchase price will not be applicable Kipor may request the defective parts to be returned 2 Reimbursement of labor charges to replace a defective part under its warranty will be limited only to authorized Kipor Service Centers and then only if an authorized Kipor Service Center installed the defective part Travel time is not authorized 3 Kipor may request the defective parts to be returned for examination Such parts become the property of Kipor TO OBTAIN WARRANTY SERVICE
4. 2600 Remove and replace choke plate and or cable IG3000 IG4300 IG6000 Remove and replace fuel valve Remove and replace fuel tank IG3000 IG4300 IG6000 IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 Page 15 3 Ignition and Starting Systems Repair or Work Required Model Time Allowed Remove Remove and replace Ignition Switch and replace ignition module 3 in 1 IG3000 IG4300 IG6000 All a0 25 25 Remove Remove and replace ignition coil micro switch IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 IG1000 IG2000 IG2600 mk Ca Cee Remove on off switch IG1000 IG2000 IG2600 Remove and replace oil sensor All Remove and replace battery IG3000 IG4300 IG6000 Remove Remove and replace Ignition Relay and replace voltage charging regulator IG3000 IG4300 IG6000 IG3000 IG4300 IG6000 Remove and replace recoil starter IG1000 IG2000 IG2600 IG3000 IG4300 iv a ala o Remove and replace electric starter motor IG3000 IG4300 IG6000 gi oe Page 16 4 Electrical System Repair or Work Required Model Time Allowed Remove and replace inverter module CALL FIRST II All LO Remove and replace alternator assembly IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 Remove and replace AC rec
5. Dealer for More Repair Info KPE Issues Credit to Distributor Within 30 Business Days Page 9 F Limited Warranty Kipor Equipment LENGTH OF WARRANTY Kipor Products are covered by this warranty from the date of original retail purchase for a period of two 2 years for residential use and for one 1 year for commercial and rental applications Residential use is a Kipor product used in maintaining the owner s primary and or secondary residence Any other use including but not limited to informal for hire use considered commercial and or rental use Batteries shipped with equipment are warranted by the battery manufacturer The warranty coverage is continual from the original date of purchase and does not restart upon the replacement of any part or complete unit Individual parts replaced at any point during the warranty period are only eligible for the warranty coverage for the balance of the original warranty period ELIGIBILITY To be eligible for warranty service the product must be purchased in the United States or Canada from an authorized dealer The warranty applies to the original purchaser only and is not transferrable Proof of purchase and or product registration required Warranty service not available outside of the United States or Canada The customer is responsible to give notice to an authorized Kipor Service Center of any and all apparent defects within ten 10 days after discovery and make the machine availa
6. KIPOR KIPOR Warranty Service and Repair Program For Dealers KIPOR Rev 3 1 13 The information provided in the guide supersedes any previously published warranty information This information is for the exclusive use of Kipor its authorized distributors and dealers If you have questions about warranty procedures please contact wee 6 Table of contents Section 1 Introduction A This Manual iS for eere 4 B Terms and Definitions 4 C DISCIBIITIBE 5 Section 2 Warranty Program DNOSUIU 2 5 EPTO ttd oR RM UR UU 5 C Dealer Responsibilities 6 D Customer Responsibilities 8 E Warranty Claim Flow Chart 9 F Limited Warranty 10 G Emission Control Warranty 11 H Replacement Parts Warranty 13 Section 3 Flat Rate Manual Introduction OLI Der2iireEes 14 B Flat Rate 15 Section 4 Forms A Flat Rate Manual Review Request 18 B Return Goods Authorization Form 19 C Warranty amp Labor Claim Form 20 Page 3 Section 1 INTRODUCTION A This manual is
7. amage related to rodent and or insect infestation 5 Failure due to misapplication 6 Exposure to chemical agents bird droppings sea water sea breeze salt or other environmental phenomena 7 The costs of normal cleaning maintenance and adjustment to include carburetor cleaning engine oil change belt and cable adjustments DISCLAIMER OF CONSEQUENTIAL DAMAGE AND LIMITATION OF IMPLIED WARRANTIES Kipor denies any responsibility for loss of time or use of the product transportation commercial loss or any other incidental or consequential damage Any mplied warranties are limited to the duration of this written warranty Some states do not allow limitations on how long an implied warranty lasts and or do not allow the exclusion or limitation of incidental or consequential damages Therefore the above exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Page 10 Emission Control Warranty The U S Environmental Protection Agency EPA and the California Air Resources Board CARB require manufacturers of small off road engines to warranty their products with a two year warranty for those components that are specified as being part of the emission control system Kipor EPA and CARB offer the following explanation of the Emission Control Warranty In the US and California new small off road engines must be designed built and equipped to
8. and approved claim forms to the distributor who will in turn reimburse the dealer service center KPE will reimburse the distributor in the form of a credit to their open account The service center is expected to evaluate all warranty situations using the guidelines of the Kipor Warranty Statement Particular attention must be paid to Genuine Kipor parts are to be used in all warranty repairs with the exception of batteries spark plugs fasteners and lubricants All parts drawings and service manuals will be provided to service centers at no charge Please goto www kiporpowerequipment com where current service manuals and troubleshooting information is available for download C Dealer Responsibilities 1 All service centers that are authorized to perform warranty service must maintain and operate a service facility that meets or exceeds Kipor requirements 2 Inform customers about any warranty that applies to a Kipor product to include the type of warranty duration coverage and exclusion before purchase and upon purchase as required by the U S Magnusson Moss Warranty Act 3 All authorized sales outlets should provide setup and perform pre delivery service before delivery to the customer 4 New Kipor parts must be used when performing warranty repairs 5 Kipor Service Centers are authorized to perform warranty service within North America for all valid warranty repairs requested by customers providing the Kipor product
9. ble at that time for inspection and repairs at such dealer s place of business COVERAGE Parts and service will be covered by Kipor for any failure that is proven to be a failure in material or workmanship under normal use during the applicable warranty time period This coverage is limited to parts and labor It is the responsibility of the end user to return the product to the nearest authorized repair center as directed by the warranty administration office Kipor reserves the right to repair or replace any part or unit at its option Kipor may request defective parts to be returned Anything replaced under warranty becomes the property of Kipor TO OBTAIN WARRANTY SERVICE Contact any authorized dealer through our dealer locator found at www kiporpowersystems com or e mail com If contacting us by e mail be sure to include a description of the problem as well as all return contact information such as address phone number fax number e mail etc Generator serial number and proof of purchase is required EXCLUSIONS THIS WARRANTY DOES NOT EXTEND TO 1 Parts affected or damaged by accident and or collision 2 Failures due but not limited to normal wear and tear misuse abuse negligence or improper use 3 Failures caused by any externalcause or act of God such as theft vandalism riot or wars nuclear holocaust fire freezing lightning earthquake windstorm hail volcanic eruption water or flood tornado or hurricane 4 D
10. cretion of Please remember the following when performing warranty service 1 Determine that the unit is in fact under warranty Obtain proof of purchase information from the retail customer and verify coverage Only the original retail purchaser has warranty coverage However warranty coverage will be extended to subsequent owners if a defect in material or workmanship of the emission control system exists proof of purchase is still required Determine that the defect is in fact a failure of material or workmanship and that the unit has not been abused neglected modified or used in a manner not intended by the manufacturer Please observe the estimated service repair times for all warranty and service repairs when filing warranty claims This manual is not intended to be all inclusive Simple and minor procedures such as changing hoses filters or fasteners are not listed The allowable time for additional procedures not listed in this manual should be documented in the appropriate section of the warranty claim form If you have concerns about the amount of time required contact your distributor to contact KPE for approval Some repairs may be deemed economically unfeasible and while they may be well within your technical abilities may decide to replace a major assembly or the entire unit Where it indicates CALL please call for a specific authorization Also don t replace an engine or inverter under Warranty wit
11. e customer leaves immediately call your Distributor and relay all pertinent information e DO NOT make any repairs until authorized to do so f After repairs are completed retain all parts that were replaced until you are authorized to dispose of them or return them to KPS Page 7 D Customer Responsibilities 1 Properly operate and maintain the product under warranty as per outlined in the Operation Manual for the product 2 Pay the costs of a b Regular service and maintenance Replacement of normal wear and tear usage items Tear down or inspection for a suspected warranty problem that proves not to be covered by warranty Transportation costs to and from the authorized Kipor Service Center Page 8 WARRANTY CLAIM PROCESSING PROCEDURE End User Files A Warranty Claim With Dealer Dealer Records End User s Information Into Warranty Log Verifies Warrantable Problem amp Coverage Can Dealer Diagnose the Distributor Assists Problem and Fixes it Dealer with Repair Repair Completed Successfully Dealer Repairs amp Logs Info Warranty Parts amp Material Labor Cost No Distributor Dealer Submits Log to Distributor for contacts Charge back Weekly KPE for Service Support Distributor Collects Reviews amp Submits to KPE Electronic Copy of Claim amp Diagnosis Within 30 Days KPE Reviews Warranty Claim Weekly Warranty Claim Completed Return to Distributor or
12. e to equipment attached to the Kipor product etc Consequential damage is not covered under Kipor s warranty Dealer business establishments that are authorized to retail new Kipor products and or provide warranty service for those products Typically a dealer will cover a local geographic area as determined by the distributor Distributor authorized Kipor Power Equipment distributors responsible for a larger geographic area Distributors support the dealer channel Personal or Non Commercial Use any end user who operates a Kipor product for their own household or recreational use only 4 Replacement Parts new and genuine Kipor parts acquired through KPS Distributors and or dealers C DISCLAIMER Kipor reserves the right to change any of the policies or procedures in this manual without notice If you notice any errors or have any suggestions on how to improve this manual please contact KPS at service kiporpowerequipment com Section 2 WARRANTY PROGRAM A Overview Kipor Power Equipment Inc Hereafter KPE a US subsidiary of Wuxi Kipor Power Co Ltd will administer the warranty program for Kipor products sold through authorized distributors and dealers in North America KPE will reimburse distributors for all reasonable labor charges at their posted labor rates not to exceed the locality standard average and the KPE suggested retail cost of any service center provided parts Warranty parts will be sen
13. eptacles Remove and replace DC Receptacle IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 Remove and replace Smart Throttle 5 HH oooooo 5 Repair or Work Required Model Time Allowed Remove and replace engine All CALL Adjust valves All 8 Remove and replace muffler IG1000 25 IG2000 6 IG2600 6 IG3000 1 0 IG4300 1 0 IG6000 1 0 Page 17 Flat Rate Manual Review Request If you have found what you feel is incorrect information in the Kipor Flat Rate Manual please complete this form and send it to Kipor Power Equipment ATTN Warranty 12021 NE Airport Way Suite G Portland OR 97220 Or email to service kiporpowerequipment com Business Name Please review the following procedure to possible adjustment to the time allowed Model Task or Repair This was completed following the procedures outlined in the Service Manual and was found to take Please describe the steps you took to perform the procedure and the time for each step Technician Please Print Contact Phone email 18 Kir Or KIPOR POWER Equipment INC RETURN GOODS AUTHORIZATION FORM 12021 NE AIRPORT WAY SUITE G RGA NUMBER PORTLAND OR 97220 ORIGINAL ORDER DISTRIBUTOR NTP Distribution NAME
14. for Kipor Distributors and Dealers who carry out the Kipor warranty program The purpose of this program is to assure customers that Kipor will repair or replace defects in materials or factory workmanship in Kipor Products during the applicable warranty period The policy benefits dealers by reimbursing them for performing warranty service and establishing customer loyalty Kipor also benefits by being able to monitor the quality of our products and providing improved products in the future As a dealer you are a very important part of the Kipor warranty program Upon receiving the equipment you should inspect it for concealed damage you should prepare the products for delivery to the customer set them up and make sure that they operate properly and make sure that the products meet the quality standards As you sell the products you explain the warranty coverage during delivery and make sure that the product gets registered and provide warranty service on all Kipor products when needed regardless of where they were purchased lt is vital that you read and understand the policies and procedures in this manual in order for the warranty program to operate smoothly and efficiently B Terms and Definitions KPE Kipor Power Equipment Commercial Use any usage to produce income Consequential Damage any damage or loss that is indirectly caused by the failure of a piece of equipment Examples are but are not limited to loss of work damag
15. hout authorization from KPE KPE may determine that the best course of action is to replace the entire unit At which time the complete product will be returned to KPE However each situation is considered on an individual basis and that decision will be made by KPE in consultation with the distributor These service and repair times have been compiled by carefully observing and measuring technicians performing the actual repairs and the review of several years of claims data However over time it is possible that the repair times can be insufficient or unreasonable for several reasons among them being changes in the product or components assembly techniques changes to standard test equipment etc Please do not hesitate to contact KPE Aftermarket Support if you feel an adjustment is warranted Page 14 FLAT RATEMANUAL 1 Troubleshooting Repair or Work Required Fuel System Issues Generator won t start has spark Generator won t start no spark Model All All All Time Allowed Generator won t start or crank No or low AC output No DC output Low power engine IG3000 IG4300 IG6000 All All All 2 Fuel System Repair or Work Required Model Time Allowed Remove and replace Carburetor IG1000 IG2000 IG2600 IG3000 IG4300 IG6000 25 29 2 Remove and replace stepping motor with carburetor removed All Remove and replace vacuum pump IG1000 IG2000 IG
16. meet stringent emission standards Kipor must warrant the emission control system on your engine for the periods of time listed below provided there has been no abuse neglect improper maintenance or unauthorized application of your small off road engine If a warrantable condition is determined Kipor will authorize the repair of your small off road engine at no cost to you including diagnosis parts and labor Coverage Emissions control parts on the engine are warranted for a period of two years subject to the provisions set below If any covered part on your engine is defective the part will be repaired or replaced by a Kipor authorized dealer Owner s Responsibilities You are responsible to maintain the engine as defined in your Kipor Owner s or Operation Manual KPS recommends that you retain all records and receipts covering your maintenance on your engine but KPS cannot deny warranty claims based on the lack of receipts or for your failure to perform all scheduled maintenance You may be denied warranty coverage if a part has failed due to abuse neglect improper maintenance or unapproved applications You are required to bring your equipment to an authorized Kipor Service Center for repairs as soon as a problem exists For emissions warranty service contact your nearest dealer A listing is available at www kiporpowersystems com or at service kiporpowerequipment com Emission Control System Parts Coverage under this warran
17. s control system shall be free of defects in materials and workmanship for a period of two 2 years from the date of the purchase of the original retail customer 4 REPAIR OR REPLACEMENT COST Repair or replacement of any emissions control system part will be repaired at no charge to the owner including diagnostic labor which would determine that an emissions control system defect exists if the repair is performed at an authorized Kipor Service Center 5 CONSEQUENTIAL DAMAGE Repairs will extend to any other engine part damaged by the failure of any emission control system part 6 MAINTENANCE The emissions control system and associated parts are warranted for defects during the warranty period only The warranty does not cover any replacement of parts that are replaced as required by the maintenance schedule in the Kipor Owner s or Operation Manual Any replacement part that is equivalent in function and durability may be used for maintenance or repairs If you have any questions regarding your rights and responsibilities under this emissions system warranty you may contact the Kipor Aftermarket Support Office If you have any questions regarding your warranty coverage you should contact a KIPOR customer service representative in your region or at 1 888 645 0197 or service kiporpowersystems com By mail Kipor Power Equipment ATTN Technical Support 12021 NE Airport Way Suite G Portland OR 97220 Page 12 Replacement Parts Warranty
18. t to the distributor via standard freight If the customer desires faster shipment the shipping cost will be passed along to the customer with no mark up applied Dealer furnished non Kipor repair parts i e nuts bolts screws etc will be reimbursed at the dealer s cost B Process Dealer service centers should verify coverage obtain Proof of Purchase and that a problem is a warrantable failure This warranty applies only to Kipor Products sold by authorized distributors through their authorized dealers Kipor Products sold by former North American distributors are ineligible for coverage under this warranty without prior approval from KPE Always obtain proof of purchase from the owner and if there is any doubt call KPE for verification of the serial number Authorized dealer service centers may open a claim without prior authorization in most situations only in cases of catastrophic failure i e engine inverter etc isa prior authorization necessary The Flat Rate Manual is the guide to use when determining the scale of the repair KPE must be contacted on warranty costs tat Will Completed claim forms and supporting documents are to be sent to the Page 5 distributor a weekly basis The distributor will record the claim assign a claim number and forward the claim to KPE KPE will review and approve the claim or consult with the distributor dealer if further information is needed KPE will return all completed
19. ty extends only to the emissions control parts listed below 1 Fuel System a Carburetor gaskets b Fuel lines fittings and clamps Fuel filter if equipped d Fuel pump if equipped e Carburetor 2 Intake System a Air cleaner assembly b Intake manifold 3 Ignition System a Ignition coil b Spark plug 4 Exhaust System a Catalytic converter if equipped b Exhaust manifold Gaskets 5 Crankcase Breather System a Breather assembly b Breathertube 6 Air Injection System a Secondary air injection valve 7 FuelTank Evaporative Emissions Control System Page 11 a Fuel tank b Fuel cap c Carbon canisters and brackets if equipped 8 Miscellaneous Items used in above a Hoses connectors and fittings b Electrical switches Warranty Provisions 1 CLAIMS Warranty claims shall be filed in accordance with the provisions of the Kipor warranty and policies established with the authorized repair center network 2 EXCLUSIONS Warranty coverage shall be denied for failure of an emissions control system part caused by abuse neglect improper maintenance or application as described in the Kipor Owner s or Operation Manual Additionally coverage may be denied for the use of add on parts modified parts or parts that are not equivalent to original Kipor parts in performance and durability 3 LENGTH OF COVERAGE Kipor warrants to the original retail purchaser and each subsequent owner that the emission
20. was purchased from an authorized dealer within North America and the product is still within the warranty period 6 Any warranty repair must be completed without charge to the customer The Service Center must discuss the warranty repair with the customer prior to the work being done and the customer must be told precisely what will be covered under the warranty Page 6 7 Kipor is not responsible for any damage or malfunction resulting from improper service improper repair or faulty workmanship by the Service Center 8 customer brings in a unit that was involved in an incident resulting in injury or fire and the customer states that the incident was due to a defect it is critical to follow the procedures listed below a DO NOT express any opinion either verbally or in writing These determinations will be made by Kipor and legal counsel b Prepare a detailed report with as much information as you can obtain to include 1 fi iii iv v vi vii viii Any personal injury claims Customer s description of the incident Conditions where the incident occurred Type and cause of failure Any prior service record for the Kipor product Extent of product damage Extent of any property damage Any additional pertinent information c Inform the customer that a Kipor representative may inspect the unit before any repairs are made and that you or a Kipor representative will contact them within a few days d After th
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