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1. COLOR CODE LINE VOLTAGE COLOR CODE HIGH VOLTAGE TENSION COLOR CODE LOW CONTROL VOLTAGE BLU BLUE LINE V 208 240 WHT H VOLTAGE WIRE FOR MAG 1 BLK BLACK 24 VDC COMMON WHT WHITE CONTROL OUTPUT MODEM LR aa BRN BROWN LINE V 208 240 BLK HI VOLTAGE WIRE FOR MAG 2 RED RED 24VDC PUR PURPLE CONTROL OUTPUT IN 50 HZ APPLICATIONS TRANSFORMER WIRES T1 2 T2 2 FT1 2 AND ORG ORANGE 240 LINE INPUT FOR TAP 3 ON TRANSFORMERS GRY GRAY STATUS INPUT CONTROL OUTPUT YEL YELLOW CONTROL OUTPUT FT2 2 WILL NOT BE CONNECTED TO THE TRANSFORMERS BLK BLACK HI TEMP 240 VAC WIRE ORG ORANGE STATUS INPUT CONTROL OUTPUT 100182 3 gt SPEAKER 120 F TE o 075 CON 7077 NN 3 E 1 y __ 7 2 Fir 12 J Jj SO o 3 B 5 AU N lt o g LIGHT m o ad NOTE ALL50 HZ OVENS HAVE 230VAC NOTE JUMPER ON CAPACITORS FOR 50HZ SRD O RING CH ae TRANSFORMERS TAPS 1 2 ARE OPERATION ONLY N e O j A AN en a p i fm COMM CON 7076 TO N A B CONNECTED BETWEEN TERMINA
2. Ergonomic door handle Interior 201 304 stainless steel Fully welded and insulated cook chamber Removable rack and lower jetplate Electrical Specifications TurboChef recommends a Type D circuit breaker for all installations outside the United States Single Phase 6200 watts US Canada 208 240 VAC 60 Hz 30A Europe Asia UK 230 VAC 50 Hz 30 A Brazil BK 220 VAC 60 Hz 30 A Latin America LA 220 VAC 60 Hz 30 A Japan JK 200 VAC 50 or 60 Hz 30 A Multiphase 6200 watts Europe Asia Wye EW 400 VAC 50 Hz 16 A Europe Asia Delta ED 230 VAC 50 Hz 30 A Japan Delta JD 200 VAC 50 or 60 Hz 30 A Korea Middle East Wye KW 400 VAC 60 Hz 16 A Korea Middle East Delta SD 230 VAC 60 Hz 30 A US Canada models include a voltage sensor that detects 208 or 240 VAC but does not compensate for lack of or over voltage installations Installation Install or locate this appliance only in accordance with the instructions below Unpacking Instructions 1 Remove the oven from its packaging 2 Before throwing the packaging away check it thoroughly for accessories and literature NOTE Keeping the packaging is recommended in case the oven may be shipped to another location 3 Check the cook cavity thoroughly for packaging accessories and literature 4 Discard any packaging in the cook cavity Installation Warnings Read Before Lifting Oven N WARNING The oven w
3. Select New Group 3 gt Group More Groups Group 4 gt 3 Touch Move Group TureOcner a Group editing options Edit Items Name Group Delete Group 4 The group that is to be moved will be highlighted blue Group 7 gt OFF Z 2 CLOSE EDIT 5 Touch the new location for the group NOTE If a group is moved to a space that already contains settings the old settings in that space will be overwritten Temp 350F Group 1 gt Group 5 gt i i Select New Group 3 gt Group More Groups Group 4 gt Z 25 JJOW 26 EDIT MODE Item Editing Options To access the Edit Settings screen 1 Touch EDIT to place the oven in Edit Mode Group 1 Group 5 Group2 Group 6 Group 3 Group 7 More Groups Group 4 Group 8 2 Touch the group that contains the item to be edited NOTE Accessing Edit Mode from the item select screen rather than the group select screen will bypass this step Temp 350F Group 1 Group 5 Offset 50F Group 2 Group 6 Menu Manual Group 7 More Groups Group 8 CLOSE EDIT 3 From the Group Editing Options screen touch Edit Items TURBOCHEF Group editing options Name Group Delete Group Touch an item to be edited From the Item Editing Options screen the operator can Edit Settings Name an Item Change the Group Move an Item Delete an Item Item 1 More Items
4. TURBOCHEF TURBOCHEF Blueberry Muffins Blueberry Muffins TIME 00 35 TIME 00 35 27 JdOW 28 EDIT MODE Edit Cook Time Touch the current cook time The maximum allowable cook time is 10 00 Using the number keypad enter the cook time and touch ENTER Once all changes are made touch SAVE TURBOCHEF TURBOCHEF Bagel x1 00 00 99 00 CANCEL CANCEL Name an Item Touch the current name Using the keypad input the name and touch ENTER Once all changes are made touch SAVE NOTE The field allows for a maximum of 16 characters TURBOCHEF TURBOCHEF Blueberry Muffin TIME 00 20 CANCEL CANCEL NOTE Touch the 123 icon to access numbers and symbols NOTE Touch the icon to change case between Run a Test Cook Cycle If desired touch Cook to perform a test cook NOTE The oven may require additional warm up time before a test cook can be performed TURBOCHEF Bagel x1 TIME 00 35 CANCEL Name Item From the Editing Options screen page 26 touch Name Item to name or Name Item o B a edit an item name After editing the name touch ENTER to save changes TURBOCHEF CANCEL NOTE Touch the 123 icon to access numbers and symbols NOTE Touch the 4 icon to change case between Uppercase Add from Cookbook The cookbook is a listing of all TurboChef recipes available for general market use as found at cookbook tu
5. lt ojoaju 7 a 0 E U 22 C9 SECONDARY SWITCH STATUS WHITE J QC9 RTD TOP deme delicado Ir al 1 12 C 22 PIN C7 SPEAKER GROUND BLACK NOT USED 1 7 5 60HZ NON JAPAN NGC 3061 1 C6 PRIMARY SWITCH GROUND BLACK 2A 7 gt EA 7 gt NI ir Ta ik 50HZ NON JAPAN NGC 3061 2 C5 MON SEC SWITCH GND 24 VDC INPUT BLK BLK P 2 amp 8 gt In 2 F1 12 AMPS CLASS CC d d m o o C4 K6 B VOLTAGE SELECTOR YELLOW 9 gt gt HAS F2 12 AMPS CLASS CC e L 9 O gt ou GRE LH O 6 e i placa ci pineg 3 HHC 6517 2 20 AMPS CLASS MANUAL RESET d K2 E EODEM c IURE 20 28 2 A B ay NOTE NOT CONNECTED FOR er mg Ed Son erat E si J9 IE INTERNATIONAL MARKETS gt TT C c13 BELAY J18 COMM CON 7076 E QC10 ox ia pig Te do A ud NGC 3005 veL C NC WHT m o o J10 een 1 VOLTAGE DE O POWER SUPPLY 24 VDC 11712 peo HEATER C K3 17 ac RTD BOTTOM E i e 1 FON 21 gt E 4 gt FIN t C21 gt NC 1 gt BOTTOM HEATER lei lt m AB 5H E 5 1 gt So lt lt 3000W 14 4 OHMS PHOENIX J1 2 amp 2 gt 1 2 3 4 C22 gt B2 MANN 311 32 TOP HEATER lt S POWER 11 9475 ein HEATER MANUAL RESET 3300W 13 1 OHMS lt m o OT1 ITN 8 2 K6 el FI i NY 2 6 7 3 PHA
6. The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box New menu settings can be loaded via USB or smart card page 21 22 or programmed manually page 23 If settings are not present the oven will cook only in manual mode page 13 This oven uses impingement and microwave to cook food faster than traditional cooking methods Air enters the cavity from the top and bottom using a single fan Because of this design and to ensure uniformity of cook ing the oven must be operated only while the bottom jetplate is in place While the bottom jetplate is removable for cleaning it is not removable for cooking Without the bottom jetplate in place the oven will not deliver the proper cooking performance to either the top or bottom of the food item Additionally oven damage may result The sequence of the steps below may vary and some may not apply Step 1 Touch Menu or the Oven Set Temperature Icon to Turn the Oven On TURBOCHEF Oven Off Ready to Clean Oven Off Ready to Clean Manual Step 2 Select Cook Temperature NOTE If the temperatures are the same or if Manual Mode is disabled this screen will be bypassed TURBOCHEF D F 500 F Step 3 Warming Up NOTE When the oven is done warming up it will soak for an additional eight minutes Soaking ensures the cavity surfaces absorb enough heat so that cooking Please Wait Warming Up
7. This section provides an overall wiring schematic for the oven It also provides detailed drawings of each wire harness with labeled connectors The following drawings are provided Relay Schematic below Oven Schematic page 64 Heater page 65 Cooling Fans page 65 High Voltage Microwave Circuit 1 and 2 page 66 Low Voltage page 66 Line Voltage pages 67 68 Relay Schematic K7 ALL COOLING FANS A 3 6 9 B d 4 7 A K2 3 6 9 B ANODE H Item Description Item Part Number 1 4 7 A Relay K1 Filament 101273 K3 3 6 9 8 Relay K2 Anode 101273 MONITOR Relay K3 Monitor 101273 E NE n Relay K6 Voltage 101272 Relay K7 All Cooling Fans 101273 K6 3 amp 9 B 2 5 B i y VOLT SELECT ee more detail see pages A 14 and A 15 o ve in the Appendix SISSINIVH 38HIM NV DILVIN3HOS NJAO 64 OVEN SCHEMATIC AND WIRE HARNESSES
8. The oven will automatically detect the device Touch OK to proceed Save the menu a For USB touch Save to USB b For smart card touch Save to Card TURBOCHEF Load Menu to Oven Save Meny to USB Update WES Continued on next page JOOW OJNI 22 INFO MODE continued from previous page 3 Touch OK to begin saving the menu to the USB or smart card Touch CANCEL to go back to the previous screen TURBOCHEF Are you sure you want Save Menu 1 to the USB CANCEL 4 Once installation is complete the oven will display Save Complete NOTE If saving the menu to USB the menu file will be saved in a folder named TC Menus If this folder does not exist on the USB drive the oven will create it Firmware Update TurboChef may at some point recommend a firmware update The update will make sure your oven is operat ing at its maximum efficiency but should not affect cooking results or menu settings AN CAUTION Do not remove the USB until Installation Complete is displayed 1 When the oven is off or cooling down insert the USB The oven will automatically detect the USB Touch OK to proceed Figure 25 Inserting USB Device Load the firmware a Touch Update Firmware TURBOCHEF Load Menu to Oven Save Menu to USB Update WES b Touch OK to confirm the selection TURBOCHEF Are you sure you want to install fir
9. The top heater is an open coil heater rated at 3 300 watts at 208 VAC with a resistance of 13 Q The top heater is controlled by K5 of the K4 K5 solid state relay For testing instructions see page 19 Heater Bottom The bottom heater is a sheathed style heater rated at 3 000 watts at 208 VAC with a resistance of 14 4 Q The bottom heater is controlled by the K4 of the K4 K5 solid state relay For testing instruc tions see page 19 33 High Limit Thermostat The high limit thermostat is a 250 VAC 3 pole manual reset thermostat with a trip point of 572 F 300 C The thermostat interrupts power to the bottom or top heater in the event of an abnormal condition Reset the high limit thermostat by pressing the reset button on the back oven wall near the power cord Jetplate Bottom The bottom jetplate channels air from the blower motor into the cavity It is removable for cleaning NOTE The top jetplate is not removable RTD Top and Bottom One RTD measures the temperature of the top heater and another RTD measures the tem perature of the bottom heater If the display reads 999 F C at least one RTD is open resulting in an F7 fault See page 51 for troubleshooting Testing Procedure 1 Disconnect the RTD from the control harness see page 64 for schematic 2 Place the RTD in ice water for two minutes 3 Take a resistance reading of the RTD 4 If RTD resistance is not 100 Q 2 O the RTD is
10. of the J7 connector is 24 VDC See page 64 for schematic YES YES Replace the display Give the display 20 seconds to recover Did it recover not replace the I O con NO trol board SAGE Is 5 VDC present on pin 1 of the J7 connector If Replace the Replace the display YES NO YES display Y Replace the I O control DONILOOHSF1ANOAL 56 TROUBLESHOOTING Troubleshooting Touch Screen is Locked Up or Unresponsive Is the problem related to Follow the Troubleshooting Is the screen blank No Display Screen is Blank specific food items steps on Page 55 NO Reload the menu page 21 Doees the oven show a door open message Follow the Troubleshooting Cook YES Door Open Message when Door is Closed steps on Page 54 Clean the air filter and verify there is sufficient ventilation to the oven Cool the oven down did the touch screen become responsive Warm the oven back up now that suf ficient ventilation has been verified Does the display lock up again while YES gt the oven is warming up or cooking YES Update the oven firmware page 22 Does the problem happen again YES Replace the comm Replace the USB Smart card reader and USB cable Does the problem persist cable between the Sage and Phoenix CON 7076 Does the problem persist Replace the Sage board Trouble
11. 14 Rack Oven ENC 1279 GM None None ENC 1406 DNK 15 Stone Baking ENC 3012 None None SIN3NOdWOD N3AO DNIDV 1d34 XIGNAddV A 4 APPENDIX REPLACING OVEN COMPONENTS Impingement System AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some components have been removed from the illustrations below Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number 1 Blower Motor NGC 1025 Nut 1 4 20 Serr Hex Flange Plated 100906 qty 6 2 Blower Motor Speed Controller CON 3010 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 3 Bracket BMSC SSR ENC 1352 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 4 Bracket Catalytic Converter qty 2 ENC 1148 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 2 per 5 Catalytic Converter ENC 1147 None None 6 Gasket Heater Top NGC 1043 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 1101688 qty 10 7 Henter Boon T 7 8 Heater Top NGC 3011 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 10 9 Holder Catalytic Converter ENC 1425 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 11 10 Jetplate Bottom Ag 2 w None None 11 Relay Solid State K4 K5 Heaters 101286 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 2
12. 4 Duct Cooling Magnetron Left ENC 1373 None None 5 Duct Cooling Magnetron Right ENC 1372 None None 6 Duct Cooling Fan Left ENC 1371 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 1101688 qty 2 7 Duct Cooling Fan Right ENC 1370 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 1101688 qty 2 8 Fan Cooling Magnetron x2 TC3 0433 Screw 10 32 x 1 2 Hex Wshr Hd Type 23 101408 qty 2 each 9 Finger Guard Cooling Fans x2 100086 Screw 10 32 x 1 2 Hex Wshr Hd Type 23 101408 qty 2 each Not Shown Jumper Capacitor Intl only x2 15 9378 None None 10 Magnetron x2 NGC 3015 Nut 10 32 Serr Hex Flange Zinc 100913 qty 4 each 11 Pad Insulator Mag Thermostat x2 NGC 1163 Screw 6 x 3 8 PPHD Drill Point Zinc 101684 qty 2 each See page A 14 Relay K1 Filament 101273 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 1 See page A 14 Relay K2 Anode 101273 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 1 See page A 14 Relay K7 All Cooling Fans 101274 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 1 12 Thermostat Magnetron x2 104228 Screw 6 x 3 8 PPHD Drill Point Zinc 101684 qty 2 each 13 U dala is E NCC Id Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 each 14 is Screw 8 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 each 15 Waveguide Kit x2 ENC 3008 Included Included 16 Waveguide Cover x2 i1 9462 None None 17 Waveguide Gasket x2 i1 9331 Nut 410 32 Serr Hex F
13. CLOSE EDIT TURBOCHEF Item Editing Options Edit Settings Name Item Add from Cookbook Change Group Move Item Delete Item Edit Settings From the Item Editing Options screen page 26 select Edit Settings From the Edit Settings screen the operator can Edit Time Edit Air Edit Microwave Edit Cook Time Name an Item Runa Test Cook Cycle Edit Time Touch a 96 Time icon to change enter the new percentage and touch ENTER 96 Time can be set from 0 10096 for each event The sum of all events must be 100 Once all changes are made touch SAVE TURBOCHEF TURBOCHEF Blueberry Muffins TIME 00 35 CANCEL Edit Air Touch the Air be changed and adjust it using the sliding bar that appears below the grid Air deter mines the amount of airflow The more air the more the product will brown or crisp Air can be set from 10 100 in 10 increments Once all changes are made touch SAVE TURBOCHEF TURBOCHEF Blueberry Muffins Blueberry Muffins TIME 00 35 TIME 00 35 Event 1 Event 2 Event 3 Event 4 Event 5 E 2 Time 70096 Air 70096 Edit Microwave Touch the Microwave to be changed and adjust it using the sliding bar that appears below the grid Microwave can be set from 0 100 in 10 increments For example 50 means the microwave system will remain on for five continuous seconds for every ten seconds during the cook cycle Once all changes are made touch SAVE
14. Test Mode Fault Log View the faults by Count or History Use the toggle to change between count view and history view Faults by Count Shows the number of faults occurred by fault code Press Reset to reset all counters to 0 and press the down arrow to view the rest of the fault codes TURBOCHEF F1 Blower Running Status Bad F2 Cook Temperature Low F3 Magnetron Current Low F4 Door Monitor Defective F5 Magnetron Over Temperature F6 EC Temperature High F7 RTD Open F8 Heat Rise Low Figure 15 Info Mode Fault Log by Count Faults by History View time stamps of each fault occurrence and the fault code TURBOCHEF Y MDHM Fault 2014 10 07 09 20 F1 Blower Running Status Bad 2014 10 07 09 17 F2 Cook Temperature Low 2014 10 07 09 15 F1 Blower Running Status Bad 2014 10 07 09 14 F1 Blower Running Status Bad 2014 10 0709 11 F10 Communication Fail Figure 16 Info Mode Fault Log by History Counters and Timers TURBO CHEF bf MDHM 2014 10 07 09 20 2014 10 07 09 17 2014 10 07 09 15 2014 10 07 09 14 2014 10 07 09 11 Fault F1 Blower Running Status Bad F2 Cook Temperature Low F1 Blower Running Status Bad F1 Blower Running Status Bad F10 Communication Fail 19 Magnetron Test To turn on the magnetrons touch and hold the Magnetron Test icon To turn them off release the icon While holding the Magnetron Test icon measure the current transformer wire on the con
15. This appliance is not to be used by children or persons with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction WARNING Due to the nature of the appliance the floors around it may be slippery REDUCING FIRE RISK Remove wire twist ties from paper or plastic bags used to facilitate cooking in the oven If materials inside the oven ignite keep the oven door closed turn the oven off and disconnect the power cord or shut off power at the fuse or circuit breaker panel If smoke is observed switch off or unplug the oven Keep the door closed to stifle any flames DO NOT use the cook cavity for storage purposes DO NOT overcook food Carefully attend to the oven if paper plastic or other combustible materials are placed inside the oven to facilitate cooking DO NOT leave paper products cooking utensils or food in the cavity when the oven is not in use SAVE THESE INSTRUCTIONS SNOILDNALSNI ALAAVS SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS This appliance must be grounded In the event of an electrical short circuit grounding reduces the risk of electric shock by providing an escape wire for the electric current This oven is equipped with a cord that has a grounding wire with a grounding plug which must be plugged into an outlet that is properly installed and grounded Consult a qualified electrician or serviceman if uncertain about the abili
16. To set the time touch Time Enter the time in 24 hour format 8 30 p m 20 30 Touch ENTER to save the changes NOTE The user interface will automatically con vert the time to 12 hour format IJGOW OJNI 18 INFO MODE Auto On YES NO Auto On is a feature that turns the oven on auto matically at a specific time of day TURBOCHEF CANCEL Figure 12 Info Mode Auto On 1 To set auto on ensure the time of day is accurate see page 17 2 Toggle the yes no icon to the YES position to enable Auto On 3 Select which temperature to which the oven will automatically heat up 4 Enter the time in 24 hour format Touch SAVE to save all changes NOTE The time will automatically convert to 12 hour format when saved Auto Off YES NO Auto Off is a feature that turns the oven off auto matically at a specific time of day TURBO CHEF CANCEL Figure 13 Info Mode Auto Off 1 To set auto off time ensure the time of day is accurate see page 17 2 Toggle the yes no icon to the YES position to enable Auto Off 3 Enter the time in 24 hour format Touch SAVE to save all changes NOTE The time will automatically convert to 12 hour format when saved Info Mode Service Screen TURBOCHEF INFO MODE Fault Log Counters amp Timers Test Mode Figure 14 Info Mode Service Screen From the Service screen view Fault Log Counters and Timers
17. When VAC is set to YES the incoming voltage will be displayed on the Info screen This is set by the factory and should not be changed Demo Mode YES NO Demo Mode is a feature used to demonstrate the cooking features of the oven without turning on the heaters or microwave system Demo Mode must be set to NO during regular operation Manual Cooking YES NO When Manual Cooking is set to YES the operator can cook items on the fly See page 13 for more details Diagnostic Mode YES NO Diagnostic Mode is helpful for monitoring oven data while performing test cooks When Diagnostic Mode is turned on the oven will show the following infor mation during cooking Event currently being cooked Time left per event wave and 96 air Top bottom heater power sharing Stone No 50 50 Stone Yes 30 70 Status indicators Group and recipe name Top bottom heater temperature CC set point To turn Diagnostic Mode on or off press the key adjacent to Diagnostic For normal oven opera tion Diagnostic Mode should remain off F2 Bypass YES NO The F2 alarm indicates the oven temperature is too low YES means the oven will not terminate a cook cycle when an F2 alarm is encountered The oven will still log the fault condition NO means the oven will function as it normally would i e when an F2 alarm is discovered during a cook cycle the oven will termi nate the cook cycle Cooking Stone YES NO
18. wiring and thermostats okay or reposition the Fault message oven away from should disappear obstruction Correct wiring replace the YES Replace the magnetron s and thermostats test again in Test Mode Troubleshooting F6 EC TEMP Electrical Compartment Temperature High Is the oven in an area of moderate temperature 120 F 49 C or cooler Does the oven have Relocate oven to room to ventilate cooler area Move oven to open area or remove Required clearances Top 5 127 mm Sides 2 51 mm items that are in close proximity YES Is the wire harness properly connected Check cooling fan thermostat K7 NO relay and center cooling fan See page Is the middle cooling fan rotating when the fan is turned on NOTE All three fans 64 for schematic should rotate Correct wiring Check for obstructions in them and clean the filter component Troubleshooting F7 THERMO RTD Open Test RTD resistance page 33 section RTD 4 YES Is the RTD properly connected to the Top and Bottom Testing I O control board SAGE See page Procedure Is the RTD 64 for schematic open Correct connection Replace the RTD NO Replace the I O control board SAGE ONILOOHSF1INOAL 52 TROUBLESHOOTING Troubleshooting F8 HEAT LOW Is the blower motor Is the oven type set to Set oven type to Encore moving air Check in Encore see pag
19. 3 Group 7 Group 4 Group 8 23 2 Touch the current set temperature NOTE The set temperature will apply only to the groups adjacent to it After changing a temperature be sure to check the temperature for both groups 1 8 and goups 9 16 Group 1 Group 5 Group 2 Group 6 Group 3 Group 7 Group 4 Group 8 CLOSE EDIT 3 Using the number keys enter the new set temperature The temperature range is 300 600 F 149 316 C TURBOCHEF CANCEL 4 Touch ENTER to confirm the change Edit Bottom Temperature Offset The bottom temperature offset allows the bottom IR element to provide additional heat for increased browning To change the temperature offset 1 Place the oven in Edit Mode Group 1 Group 5 Group 2 Group 6 JJOW 24 EDIT MODE 2 Touch the current offset temperature 2 Select a Group NOTE The set temperature will apply only to the groups adjacent to it After changing a temperature be sure to check the temperature for both groups 1 8 and goups 9 16 Offset 50F Group 2 Group 6 More Groups 3 Group 8 Temp 350F Group 1 Group 5 CLOSE EDIT Offset SOF Group 2 Group 6 3 Select one of the options a To edit a group name touch Name Group Group 8 CLOSE EDIT TURBOCHEF Group editing options 3 Using the number keypad enter the new Delete Group offset temperature The temperature range is 0
20. 41 41 41 41 41 41 Power Components Electrical Compartment Cooling Fan Electrical Compartment Thermostat Electrical Compartment Thermocouple EMI Filter Fuses Power Supply Relay K6 Voltage Relay K7 All Cooling Fans Voltage Sensor Wire Harnesses Troubleshooting Filtering System Catalytic Converter Air Filter Vent Catalyst Troubleshooting Troubleshooting Overview of Troubleshooting Fault Code Descriptions F1 Blower Running Status Bad F2 Cook Temperature Low F3 Magnetron Current Low F4 Door Monitor Defective F5 Magnetron Over Temperature F6 Electrical Compartment Temperature High F7 RTD Open F8 Heat Low F9 Cook Cavity Temperature High F10 Communication Failure F12 Firmware Reboot Cook Door Open Message when Door is Closed No Display Screen is Blank Touch Screen is Locked Up or Unresponsive Oven Keeps Cooling Down will not Warm Up Menu will not Load Smart Card Menu will not Load USB Firmware will not Update Food Not Cooking Properly Steam Present During or After Cooking Speaker not Beeping Continued on next page 42 42 42 42 42 42 42 42 42 43 43 43 43 43 43 43 43 45 45 47 48 49 50 50 3 21 52 22 53 53 54 55 56 27 57 58 29 60 61 61 Oven Schematic and Wire Harnesses Relay Schematic 63 Oven Schematic 64 Wire Harness Heater 65 Wire Harness Cooling Fans 65 Wire Harness HV Microwave Circuit 1 66 Wire Harness HV Microwave Circuit 2 66 Wire Harn
21. 500 F will not be affected 155 F Step 4 Place Food in the Oven A WARNING Inside of oven and oven door are hot Step 5 Select a Group NOTE Touch More Groups to view additional groups Group 6 Group 7 Group 8 NOTE Touch More Items to view additional items Step 7 Cooking Bee NOTE To immediately terminate a cook cycle touch STOP TURBOCHEF tem7 NOTE If the oven door is opened during a cook cycle the cycle will pause until the door is closed Touch YES 0 1 E 0 0 to resume Step 8 Check Remove Food from Oven DA WARNING Dish inside of oven and door are hot TURBOCHEF Cooking done please check food 11 ONDIOOD ANY SIOULNOD N3AO 12 OVEN CONTROLS AND COOKING Step 9 Cook More Brown More Cook amp Brown More NOTE This option must be enabled in order to cook an item beyond its original cook time see page 15 for details TURBOCHEF To cook an item longer than its original cook time touch one of COOK MORE COOK amp BROWN MORE the icons on the screen BROWN MORE Touch Cook More if the inside of the food item requires cooking Touch Brown More if the outside of the food item requires browning or crisping Touch Cook amp Brown More if both the inside and outside of the food item require cooking Selecting one of these options will cook the item for 20 of the last cook time selected The minimum cook ti
22. High Voltage Transformers Primary Voltage Frequency Taps Secondary Taps and Resistance and Resistance NGC 3062 1 208 VAC 60 Hz 1 amp 2 4 Ground 53 60 65 52 0 819 1 001 2 240 VAC 60 Hz 1 amp 3 0 972 1 188 2 NGC 3062 2 230 VAC 50 Hz 1 8 2 3 Ground 57 52 70 30 Q 0 972 1 188 2 Filament Transformers Primary Voltage Frequency Taps Secondary Taps and Resistance and Resistance NGC 3061 1 208 VAC 60 Hz 1 amp 2 4 5 very low resistance if reading 17 49 21 37 is open transformer has failed 240 VAC 60 Hz 1 amp 3 20 61 25 19 NGC 3061 2 230 VAC 50 Hz 1 amp 2 4 5 very low resistance if reading 18 99 23 21 is open transformer has failed Testing a High Voltage Diode Magnetrons AN DANGER Never attempt to measure high Magnetrons supply the RF energy at 2 45 GHz voltage directly Death or serious injury and begin to oscillate when they are supplied with could result approximately 4 1 kVDC at approximately 350 mA During operation each magnetron will output a 1 Disconnect the oven from the power source nominal 1 kW of power 2 Fully discharge the capacitors Perform a microwave leakage test page 36 after 3 Connect the voltage meter in series with high installing a new magnetron or reinstalling an old one voltage diode N CAUTION Do not allow debris to enter 4 Using a multimeter set to DC voltage connect the waveguides when servic
23. NV DILVIN3HOS NJAO 66 OVEN SCHEMATIC AND WIRE HARNESSES ENC 1402 Harness Wiring HV MW Circuits 1 and 2 A DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source ENC 1403 Harness Wiring Low Voltage A DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source a MA E PT DAN EEE BBL FK ow e BA ir ENC 1404 View 1 Harness Wiring Line Voltage AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source ERO Fra rt a mm p E i kir x9 XT Continued on next page SASSANYVH 38IM ANY DILVYWIHDS N3AO OVEN SCHEMATIC AND WIRE HARNESSES 3 00 68 mme EMI 4 KR 3H e MN HR dr 39 A 9 9 5 Te 3 7 ka 5 00 3 1 Ih a 4 00 200 4 dm T K6 B LILIO C1 a 1 TH EEE A eee 300 JH CONNECTOR P NZB 01 2060 TERMINAL P N 39 00 0038 8X a a Se ENC 1404 View 2 Harness Wiring Line Voltage AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the p
24. The Stone option should be set to YES if a baking stone is being used NO if only a wire rack is being used YES increases the temperature of the bottom half of the oven for optimal cooking results when a stone is being used Changing this setting is not recom mended except for cook setting developers as it can adversely impact cook results Info Mode Settings Screen From the Information or Counters screen touch Login to access the Settings screen When prompted input the password 9 4 2 8 and then touch ENTER TURBO CHEF INFO MODE Temp F lt Date 04 08 14 Language English Time 11 45 am Ethernet 0 0 0 0 Auto On OFF Volume Auto Off OFF Figure 10 Info Mode Settings Screen From the settings screen set Temperature Language Ethernet Volume Date Time Auto On Auto Off Temperature The temperature measurement setting is configured at the factory Touch F Fahrenheit or C Celsius to change the temperature measurement settings Language The default language is English To change to another language touch Language English and then touch the preferred language and touch ENTER The available languages are French German Polish Portuguese Russian Spanish The available languages may also be Chinese Korean Japanese Ethernet For help determining the correct network setup information contact your network
25. administrator Figure 11 Info Mode Ethernet Setup Screen From the Ethernet setup screen above the follow ing information may be entered to configure the oven for networking P Address Mask Gateway GW Domain Name Server DNS 1 Alternate Domain Name Server DNS 2 Wifi ON OFF The MAC IP address is automatically assigned If DHCP is turned on the oven will automatically be assigned an IP address when connected to a local area network if an IP address is available 17 Sound Volume Touch Volume and use the plus or minus icons or slider to increase or decrease the oven sound Set Date An accurate date is important for using auto on and auto off see page 18 for details It also helps ensure the accuracy of diagnostics and fault condi tion reporting NOTE The oven may not retain the date if left unplugged for a prolonged period of time more than several hours To set the date touch Date Enter the date in the following format MM DD YY Touch ENTER to save the changes Set Time An accurate time is important for using auto on and auto off see page 18 for details It also helps ensure the accuracy of diagnostics and fault condi tion reporting NOTE The oven may not retain the date if left unplugged for a prolonged period of time more than several hours NOTE The clock will not automatically update for Daylight Savings Time
26. defective and must be replaced Solid State Relay K4 K5 Heaters The solid state relay is a 240 VAC dual 40 amp relay K4 switches power to the bottom heater and K5 switches power to the top heater Troubleshooting The following faults may occur in relation to the convection system F1 Blower see page 47 F2 Low Temp see page 48 F6 EC Temp see page 51 F7 Thermo see page 51 F8 Heat Low see page 52 F9 CC Temp see page 52 The following cooking performance issues may occur in relation to the convection system Food not cooking properly see page 60 SWALSAS N3AO OVEN SYSTEMS Oven Door This section contains information about the following components Oven door Interlock switches Relay K3 Monitor This section also contains procedures for Removing reinstalling the oven door Adjusting the oven door Adjusting the primary secondary and monitor switches Measuring RF leakage for microwave safety For information on accessing and removing parts see the Appendix The oven door assembly consists of a shunt plate skin and handle Each of these items can be serviced and replaced independently AN The proper fit and adjustment of the oven door is essential for safe and reliable oven operation Removing Reinstalling the Oven Door To remove or reinstall the oven door follow the steps below For illustrations see pages A 8 and 9 1 Ensure the oven has cooled
27. interface It is a 7 in capacative touch screen with a tempered protec tive glass cover Included with the display is the UI control board Phoenix The Phoenix control board handles all Ul related tasks including graphics menu and data storage and programing data trans fer such as USB smart card and Wi Fi Ethernet Extension Cable The ethernet extension cable exits the oven at the back panel and allows the oven to be connected to a local network in case the customer desires remote programming and oven diagnostics reporting LED Light Ring The LED light ring provides visual cues in regards to oven operation and counts down the final 30 sec onds of each cook cycle Micro SD The Micro SD Card is a 4GB card located on the back of the touch screen It is used for housing files such as tutorials and languages and plays an integral rol in menu and firmware updates Speaker The speaker provides audible feedback to the oven operator whenever a key is pressed or a task such as a cook cycle is completed Some of the tutorial files also contain audio instructions USB Smart Card Reader The USB smart card reader allows the oven opera tor to load menus and firmware updates to and from a USB thumb drive or smart card For instruc tions see page 21 Troubleshooting The control system could potentially be related to the cause of any fault see pages 47 53 for detailed fault troubleshooting The control system
28. might also be related to any issue diagnosed in the section Non Fault Code Troubleshooting on pages 54 61 41 SWALSAS N3AO 42 OVEN SYSTEMS Power Components This section contains information about the following components Electrical compartment cooling fan Electrical compartment thermostat Electrical compartment thermocouple EMI filter Fuses Power supply 24 VDC Relay K6 Voltage Relay K7 EC Cooling Fan Voltage sensor Wire harnesses For information on accessing and removing parts see the Appendix Electrical Compartment Cooling Fan The oven has three fans across the top of the back panel The center fan cools the electrical compart ment It is actuated by the cooling fan thermostat when the temperature of the electrical compartment reaches 120 F 49 C Electrical Compartment Thermostat The cooling fan thermostat located on the top elec trical panel actuates the electrical compartment cool ing fan via the K7 cooling fan relay Electrical Compartment Thermocouple The electrical compartment thermocouple is part of the control board and measures the temperature of the electrical compartment If it is above 158 F 70 C an F6 EC TEMP fault will display The control board checks the electrical compartment temperature once every 60 seconds EMI Filter The EMI filter helps suppress the amount of RF interference emitted by the oven Fuses The F1 and F2 fu
29. sanitize and dry the wire rack Step 4 Clean the Jetplate e Lift the front of the jetplate Pull the jetplate forward and remove it from the oven N CAUTION Handle the jetplate with care to avoid chipping the porcelain coating e Wash rinse sanitize and dry the jetplate DO NOT clean the jetplate with a wire brush Step 5 Clean the Cavity Filter if present The filter must remain in place during oven operation and it must be cleaned regularly or replaced if damaged Remove the cavity filter from the back cavity wall by lifting the tab and pulling the filter towards you Rinse the filter with hot water Allow the filter to dry completely DO NOT scrub or pull apart the mesh in the filter frame Step 6 Clean the Air Filter Ihe filter must remain in place during oven operation and it must be cleaned regularly or replaced if damaged e Remove the air filter from the back of the oven Rinse the air filter with hot water e Allow the air filter to dry completely Continued on next page ONINV31O 6 CLEANING Step 7 Remove Large Food Particles The heating element can be lifted for cleaning underneath DO NOT attempt to clean the heating element Use a food vacuum or damp towel to remove large particles from the oven cavity Step 7 Step 8 Clean the Oven Cavity DO NOT spray TurboChef Oven Cleaner into the holes in the oven cavity Apply Oven Cleaner to a t
30. 075 Screw 6 32 x 38 Lg PPHD SEMS CRES 102911 qty 4 Not Shown Wire Display Jumper 3 Pin 11 9475 Suffix determines how the display is programmed e g CON 3023 4 includes the ENC 1139 4 menu A 11 SIN3NOdWOD N3AO DNIDV 1d34 XIGNAddV A 12 APPENDIX REPLACING OVEN COMPONENTS Power Components AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some components have been removed from the illustrations below IEC 309 3 pin IEC 309 4 pin O60 O Clipsal 5 pin NEMA L6 50 PSE NEMA L6 50 PSE 3 blade 4 blade Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number 1 Bracket Back Wall Support Bracket Only ENC 1374 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 1101688 qty 2 2 Bracket Cooling Duct ENC 1206 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 3 Bracket Power Cord ENC 1388 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 7 4 EU in d ner Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 1101688 qty 4 5 Fan Cooling Electrical Compartment TC3 0433 Screw 10 32 x 1 2 Hex Wshr Hd Type 23 1101408 qty 2 each 6 Finger Guard 100086 Screw 10 32 x 1 2 Hex Wshr Hd Type 23 1101408 qty 2 each 7 Power Cord 60 Hz 208 2
31. 12 RTD Cook Cavity 3 x2 HHC 6517 2 Screw 8 32 x 1 4 Serr Ph Truss Hd SS 101374 qty 2 heater 13 Thermostat High Limit 300 C 102075 Screw M4 x 0 7 x 8 PPHD Int Tooth SS 101672 qty 2 To remove the catalytic converter will drop beneath the holder 3 Maneuver the catalytic converter beneath the bottom heater 1 Ensure the oven cavity is completely cool 2 Remove the screws marked A and the catalytic converter M 4 Lift the bottom heater and remove the catalytic converter SLNANOdWOD N3AO DNIDV Idd XIGNAddV A 6 APPENDIX REPLACING OVEN COMPONENTS Microwave System DANGER Lethal voltage is present while the microwave circuit is on Before servicing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some components have been removed from the illustrations below Item 15 Waveguide to Cook Cavity Wall Detail p Cook Cavity Wall Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number 1 Bracket Capacitor x2 100134 Screw 8 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 4 2 Capacitor 91 uf 2500 VAC x2 100232 Bracket Capacitor See Item 1 3 Diode High Voltage x2 100481 Screw 8 x 1 2 PHPH PLT 101689 qty 2 each
32. 3 4 for the bottom H2 heater on K4 between A white to ground See page 19 sections Top Heater Test and Bottom Heater Test for Test Mode instructions Check wires at the 4 pin connector on the SSR A B 1234 SSR is defective SSR OK See page 64 for schematic Replace the solid state NO YES relay Is each RTD functioning Correct wiring properly See page 33 section RTD Top and Bottom Testing Procedure for testing instructions YES NO Ensure wiring is Replace the I O control board SAGE correct If neces sary replace the defective RTD 49 Troubleshooting F3 MAG CURR Magnetron Current Low Is the K6 mechanical Energize the mag relay in good working netron circuit from Test Mode page 19 Are there 10 amps NO present on the cur M Confirm the F3 fuse is a Replace the F3 fuse and Replace located an the control 20 amp ATMR fuse Is it verify the operation of the K6 relay board open blown switches page 35 section Interlock Switches Are 10 amps present Is primary voltage present at the during the F3 fault high voltage transformers page fault repeats alarm Replace the I O 38 NEVER TEST SECONDARY page 11 If control board VOLTAGES not clear faults SAGE Did fault repeat Energize the mag netron circuit Remove and inspect the from Test Mode Run test cook cycles to see if Test the h
33. 40 VAC 1 Ph 100187 Nut 10 32 Keps Ext Tooth SS 102963 qty 3 8 Power Cord 50 Hz 220 230 VAC 1 Ph 100195 Nut 10 32 Keps Ext Tooth SS 102963 qty 3 9 Power Cord 50 60 Hz 220 230 VAC 3 Ph 1100194 Nut 10 32 Keps Ext Tooth SS 102963 qty 4 10 Power Cord 50 60 Hz 380 415 VAC 3 Ph ENC 1250 Nut 10 32 Keps Ext Tooth SS 102963 qty 5 11 Power Cord Aus NZ Clipsal 400V 3Ph ENC 1257 Nut 10 32 Keps Ext Tooth SS 102963 qty 5 12 Power Cord Japan 1 Ph NGC 1390 Nut 10 32 Keps Ext Tooth SS 102963 qty 3 13 Power Cord Japan 3 Ph NGC 1383 Nut 10 32 Keps Ext Tooth SS 102963 qty 4 See Page A 14 and A 15 for more power components SIN3NOdWOD N3AO DNIDV 1d34 XIGNAddV A 14 APPENDIX REPLACING OVEN COMPONENTS Power Components Continued AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some components have been removed from the illustrations below de EN Item Description Item Part Number Fastener Description Fastener Part Number 1 Fuse Block 3 Pole 30 Amp 103566 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 2 2 Fuse F1 12 amp Class CC ATMR 100592 None None 3 Fuse F2 12 amp Class CC ATMR 100592 None None 4 Fuse F3 20 amp Class CC ATMR 100599 None None 5 Panel Elect
34. 618 Revision A January 2015 Country Code NA EU Customer Support 800 90TURBO 1 214 379 6000 turbochef com
35. 75 in F or C Move Group NOTE The temperature offset range is greater in C b Using the keypad enter the new group name rureOcner Touch ENTER to save changes Temp 000 F 1 2 4 TURBOCHEF Bagel x1 must be set between 0 F and 75 F CANCEL 4 Touch ENTER to save the change CANCEL Access Edit Items Screen Item settings can be edited from the Edit Settings NOTE Touch the 123 icon to access numbers and screen See page 27 for more details symbols Name a Group NOTE Touch the 4 icon to change case between To name or edit a group name 1 Place the oven in Edit Mode Group 1 Group 5 Group2 Group 6 Manual Group 3 Group 7 More Groups Group 4 Group 8 Delete a Group To delete a group 1 Place the oven in Edit Mode Group 1 Group 2 Menu Manual Group 3 More Groups Group 4 Group 5 Group 6 Group 7 Group 8 Temp 350F Group 1 gt Group 5 gt liis TER 3 To delete a group touch Delete Group NOTE Deleting a group will delete all items in the group Group editing options Group 8 gt Move a Group CLOSE EDIT Close To move a group to another location 1 Place the oven in Edit Mode Group 1 Group2 Group 3 More Groups Group 4 Group 5 Group 6 Group 7 Group 8 2 Touch the Group to be moved Temp 350F Group 1 gt Group 5 gt inn
36. 9 2 Shim 0 045 1 143 mm c Verify the position of the toggle by opening and closing the oven door several times 3 Adjust the switch es a Enter Test Mode page 19 b Open the oven door and view the status indicators at the bottom of the screen to verify P S and M disengage in sequence c Close the oven door and verify M S and P engage in sequence d If the switches do not engage or disengage in sequence close the door and adjust the necessary switch es by loosening the two 4 40 screws and 8 32 screw until the proper sequence is achieved NOTE DO NOT allow the switch paddle to rest on the body of the switch in the closed door position The final adjustment requires a minimum of a 0 030 0 762 mm gap to avoid over travel and bent damaged switches 4 Open and close the door several times to verify the switch gap 5 Energize the microwave system and open the oven door 6 Verify the W indicator is backlit meaning the microwave system turns off when the door is open 7 Perform a microwave leakage test page 36 35 SWALSAS N3AO 36 OVEN SYSTEMS Measuring RF Leakage for Microwave Safety AN WARNING This procedure requires work with hot surfaces and water loads To avoid burns be careful when testing An RF microwave leakage test must be performed at the conclusion of the following service tasks Door removal replacement and or adjustment Waveguide removal and or replacemen
37. AGE Are all Replace the I O control board SAGE If the problem persists replace wires secure and undamaged YES the display assembly which includes the UI control board Phoenix Troubleshooting F12 Firmware Reboot Return to the cook Go to the Info Screen page 15 Does ing or off screen Update the firmware the oven have the latest firmware version NO Insert a USB thumb Check with TurboChef page 22 drive Does the eck with TurboChef customer support oven detect the USB drive YES Replace the USB smart Card Reader and USB extension cable If the problem persists replace is not clogged Is the air the display assembly which includes the UI con filter OK trol board Phoenix Verify the rear air filter Replace the USB smart card reader and USB extension NO XES cable Verify the 24 VDC power supply is in YES workin der h good working order Replace the power Is the power supply NO supply OK ONILOOHS3 18h08 54 TROUBLESHOOTING Non Fault Code Troubleshooting This section provides troubleshooting tips for issues that may occur independently of an oven fault Troubleshooting Cook Door Open Message when Door is Closed Enter Test Mode page 19 Is F4 MONITOR Refer to the F4 MONITOR and observe the status indi fault present troubleshooting procedures on cators when the door closes page 50 Do all three door s
38. Chefcomm file NO YES than 8GB try a different USB xtm Verify that Does the problem persist the menu file is stored on the root of the USB i e not inside any folders Does the On a computer copy and paste the files from the USB into another directory Next format the USB drive on your computer specifying the FAT 32 file system After the USB has been for matted copy the files back onto it and try the problem persist menu load again Does the problem persist 59 Troubleshooting Firmware will not Update Does the Update Firmware option Verify the oven is Off Does the oven detect or Cooling Down the the USB when it is appear USB will not be detect inserted into the oven ed if the oven is in any other mode Does the Replace the USB smart problem persist card reader and connec Obtain a new firm tors Does the problem YES ware file directory persist and or USB drive from TurboChef the Update Technical Support Replace the display Firmware Return the oven to service YES NO After selecting option is there a MicroSD error YES message Verify the MicroSD card is inserted properly Does the firmware update finish and has not popped out If the error message is still present replace the MicroSD card Is there a big X and Cycle power to the oven and try the update a big checkmark on the again If the
39. Cook Temperature Low This fault is displayed if the cook cavity temperature drops more than 120 F 67 C below the set temperature during a cook cycle registered after five seconds into a cook cycle The fault is cleared from the display at the onset of cooking if the cook cavity temperature is within 120 F 67 C of the set temperature or when the heaters are tested in Test Mode page 19 section Top Heater Test and Bottom Heater Test 45 F3 Magnetron Current Low This fault is displayed when the current transformer CT on the I O control board detects less chan 10 amps The fault is monitored when the microwave is on during a cook cycle or in Test Mode The fault is cleared from the display at the onset of a cook cycle if the CT detects 10 amps or greater or when the magnetrons are successfully energized in Test Mode F4 Door Monitor Defective This fault is displayed when the control detects that the monitor interlock switch opens before the primary or secondary interlock switches Additionally this fault will blow the 20 amp F3 fuse if the micro wave high voltage system is energized when the fault occurs The fault is cleared from the display when the oven is powered off and then back on NOTE Door interlock switches are in parallel For the oven schematic see page 64 The fault is monitored during a cook cycle and in Test Mode when the microwave is on see Test Mode on page 19 F5 M
40. ILOOHSFI1INOAL 50 TROUBLESHOOTING Troubleshooting F4 MONITOR Door Monitor Defective Is the connector to the monitor NO Seat the connector switch properly seated Are the switches opening in the correct sequence P S M while the oven is hot Ensure the oven has been at operating Is the 20 amp F3 fuse blown Replace the F3 fuse temperature for at least fifteen minutes To access Test Mode or for info on status indicators h see page 19 Are the switches Are the closing in the YES switches bent correct sequence or damaged M S P Adjust the monitor safety switch See page 39 for instructions Run test cook cycles to verify proper Revi eplace operation Run test cook cycles to verify P damaged proper operation switch es Troubleshooting F5 MAG TEMP Magnetron Over Temperature Verify wiring and check K7 Is the airpath into the elec Open the top cover place the oven in fan relay operation B 17 NO Test Mode and test the magnetrons and C 16 If necessary see page 19 Are the magnetron cooling fans operating YES trical compartment blocked or clogged with debris replace the cooling fans Check the cooling fan finger guards and filter on the back panel Verify wiring to magnetrons NO Do the magnetrons pass testing in the Test Mode See page 19 and verify magnetron ther mostats are not open Are M Remove the debris
41. IT The item that is to be moved will be Touch an item space to indicate where the item will be moved highlighted blue NOTE If an item is moved to a space that already contains settings the old settings will be overwritten Delete Item Delete Item TURBOCHEF Delete Item CANCEL From the Editing Options screen page 26 select Delete Item Touch OR to delete the item NOTE Once an item is deleted it cannot be recovered 31 JJOW 32 EDIT MODE This page intentionally left blank Oven Systems Impingement System The impingement system rapidly heats filters and recirculates air into the cook cavity This section contains information about the following components Blower motor Blower motor speed controller BMSC Heater top Heater bottom High limit thermostat Jetplate bottom RTD top and bottom Solid state relay K4 K5 Heaters For information on accessing and removing parts see the Appendix Blower Motor The blower motor is a brushless AC switch reluctance type and spins clockwise Its top speed is 7 100 RPM at 1 HP and it is controlled by a proprietary controller see below Blower Motor Speed Controller BMSC The motor controller is proprietary and will only operate the motor described above It is controlled via 0 10 VDC speed command from the control board and can be tested in Test Mode see page 20 Heater Top
42. LS 1 amp 3 TET a RA TT Eu E _ L gt 5 AL 2 CENTER FAN lt 5J9 Lidel no boo ee S eccle s J11 5J eo C16 T1 JUMPER a V J13 114 K 6 VOLTS BLU ICOM e 7 C1 Ni 1 2115 4 100481 Q ma USB CABLE en EE 2 gt x N eb e al 17 103163 1 MN oT 4 BiN CUR A BRN 208 e 2 SO e e gt o L x J10 55555 2 6 WHT Vom m D1 Jos 240 a ORG 240 wine c gt Ij e M TR _ 3 ORG 240 h rer F REAR T ES a 1001 64 4 USB an MN Me BRN 208 N r P gt aeu 1 En u HV TRANSFORMERS wee READER ED 60HZ NON JAPAN NGC 3062 1 Se uf 50HZ NON JAPAN NGC 3062 2 m NGC 3015 100516 mmm Ys J2 e lt O ANALOGSPEEDO 10V 1 A 18 RED Xm C2 60HZ 3020 NY AT CON BLACK 4 A3 O COMMON 2 8308600 Lll T2 BLK 50HZ ALL 50HZ OVENS NGC 3020 2 x 1 Y 240VAC ENABLE 3 B 1 WHITE Nu Tu BRN i AQ 2 gt 100481 CURRENT SENSOR ur 2 gt 3PHASE 1 OCOMMON B 8 BLACK a A AN 1 gt 4 d ope _ A18 BLOWER 0 10 VDC RED TO GREEN aye STATUSOK 5 C 1 GRAY MAG 5 K 3 MONITOR A BLU 208 5 C QD A9 RTD 1 INPUT ORANGE x 4 6 GND CT a leue d C MAG COOLING A amp RTD 2INPUT ORANGE 5 Al 7 DO i t Ek E FAN LEFT 7 RTD 3 INPUT RED e met SPLICE 1 de 3 ha e A6 MAG O T GRO
43. MODE Control Blower Speed Touch the Blower icon to increase the blower motor speed in 10 increments Pin 5 Ground Pin 1 Measure for 0 10 VDC Figure 20 SAGE Control Board Blower Test Points Test for voltage on the J1 connector 1 Ground pin 5 of the J1 connector 2 While pin 5 is grounded check the terminals on the control wiring plug for 0 10 VDC across pins 1 and 2 of the J1 connector while increasing the blower speed The measure ment should increase appx 1 VDC for each 10 increase in blower speed up to 100 10 VDC which is approximately 7 000 RPM For troubleshooting an F1 fault see page 47 Info Mode Manufacturing MFG TURBOCHEF INFO MODE Oven Model Encore Edit Serial Number Figure 21 Info Mode Manufacturing MFG From the MFG screen change Oven Model Serial Number Oven Model The oven model shown on the screen must match the model of the oven being serviced If this set ting must be changed select the proper oven model from the list shown on the display IN CAUTION An improperly set oven model will result in the oven not cooking properly TURBOCHEF Figure 22 Manufacturing MFG Change Oven Model Serial Number Edit the serial number using the on screen keyboard TURBOCHEF New SN ENC2T00001 CANCEL Figure 23 Manufacturing MFG Serial Number Edit Load Menu from USB or Smart Card NOTE To update a menu you may nee
44. NGER The only safe way to test a magnetron is by a resistance test of its filament Never attempt to measure the magnetron using any other method while the microwave system is on Death or serious injury will occur Disconnect the power source discharge the high voltage capacitors 2 Isolate the magnetron from the circuit by removing the wires from the F and FA terminals Figure 31 3 An ohmmeter connected between the filament terminals F FA should indicate a reading of less than 1 Q Figure 31 4 A continuity check between either filament terminal and the magnetron chassis should indicate an infinite resistance open A CAUTION Do not allow debris to enter the waveguides when servicing the magnetrons Relay K1 Filament The K1 relay is a 240 VAC 24 VDC coil 20 amp sealed double pole double throw relay It switches power to the filament transformers Relay K2 Anode The K2 relay is a 240 VAC 30 amp double pole double throw 24 VDC relay coil It switches power to the high voltage transformers Filament and High Voltage Terminals Antenna Figure 31 Magnetron Detail Relay K7 Cooling Fans The K7 relay is 240 VAC 24 VDC coil 20 amp sealed single pole relay It switches power to the magnetron cooling fans when the magnetron filaments are actuated Power is switched off after four minutes and fifteen seconds NOTE The four minute fifteen second t
45. S models Testing a Filament or High Voltage Transformer AN DANGER Never attempt to measure the secondary voltage values of the HV transformers Lethal voltage will be present 1 Disconnect the AC power source and discharge the high voltage capacitors 2 Disconnect all the wires in question going to and from the transformer 3 Use an ohmmeter to check the resistance of the primary and secondary winding Refer to the table on page 39 to determine if the transformer is OK If the resistance is different than the values provided in the table replace the transformer High Voltage Diodes The high voltage diode Figure 30 is assembled by connecting several 1000 1500 volt semi conductor diodes in a series to increase the reverse voltage capability In the circuit the high voltage diode conducts to prevent the filament voltage from becoming positive thus as the high voltage winding of the transformer goes to a peak of 2400 volts the high voltage capacitor is charged to 2400 volts o Figure 30 High Voltage Diode When the high voltage winding starts to go toward negative the high voltage diode becomes non conducting with the charged high voltage capacitor in series with the high voltage winding When the transformer gets to its negative peak of 2400 volts the voltage applied to the anode body of the magnetron through the ground path of the oven is 4500 volts The high voltage diodes are rated at 16 kVDC
46. SE ie 7 3 allallsiisl 3 PHASE SINGLE a pa 5 DELTA L1 L2 13 N A WYE 1 3 7 lg 2 4 5 6 PHASE gt TOP HEATER L2 FILTER OUTPUT a I m 4 WIRE INPUT pee p 5 WIRE INPUT LI pz as 3 WIRE INPUT BOTTOM HEATER L2 ON F1 7 1799 EMI FILTER X s POLEN IGN E dl Hxickr E NE EN EMI FILTER d AT SU 3 9 bd al N MW2 CKT IT NN SOA Li L2 N i EMI FILTER ww Rea LO 100546 PUTA 40A TURBOCHEF TECHNICAL SUPPORT N 230VAC 208 240VAC 380 415VAC 40VSK6 220 230VAC 208 240VAC 800 908 8726 U S A aw er 50HZ 60HZ 60HZ La 2 ty IN 50HZ 50HZ 60HZ 233428 _ EN I DER nis 214 379 6000 INTERNATIONAL A f IN ON ye A a o A Tan i N m5 Br BLACK Sa IST J No p c ILI CG QF GRAY U No 7 WZ J L A FERN GREEN y pu y IECA PIN NEMA15 30P CLIPSAL IECS PIN IEC 3 PIN NEMA 6 30P ENC 1401 Harness Wiring Heater A DANGER Before removing any oven part be sure the oven as completed cooling down see Step 10 on page 12 and is removed from the power source Co poca 23 ENC 1405 Harness Wiring Cooling Fans A DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source gt 32 ee C3 65 SISSINIVH 38HIM
47. Screen From the Info Mode Information or Counters screen touch Login to access the Options screen When prompted input the password 9 4 2 8 and then touch ENTER TURBOCHEF INFO MODE Figure 9 Info Mode Options Screen From the options screen enable disable Editing Cook More Load Menu Light Ring VAC Demo Mode Manual Cooking Diagnostic Mode F2 Bypass Cooking Stone Editing YES NO Edit Mode enables or disables the portal that allows the operator to change menu settings rename food groups and items and change the cooking tempera ture The Edit icon will be displayed at the bottom of the screen page 9 Figure 5 when this option is set to YES See pages 23 31 for more details on edit ing menu settings Cook More YES NO Cook More controls whether or not the three cook more options appear when a cook cycle is done This option must be enabled in order to cook an item beyond its original cook time See page 12 for details Load Menu YES NO Load Menu enables or disables USB and smart card detection which allows the operator to upload and or download new menu settings from USB or smart card Setting Load Menu to NO will prevent the operator from loading a menu See pages 21 22 for more details 15 JOOW OJNI 16 INFO MODE Light Ring YES NO The light ring provides visual cues in regards to oven operation and how much cook time is remaining VAC YES NO
48. Security Torx Hd 102748 qty 2 2 Cover Door Gray ENC 3019 Screw 8 x 5 8 Ph Mod Truss Hd Cres 101376 qty 11 3 Door Entire Assembly ENC 3003 Screw 10 32 x 1 2 Hex Serr Zinc 101373 qty 4 4 Handle Door Black ENC 3019 Screw 8 x 5 8 Ph Mod Truss Hd Cres 101376 qty 7 5 Hinge Left ENC 3015 1 Screw 8 32 x 5 8 PFH 100 Deg SS 102811 qty 3 6 Hinge Right ENC 3015 2 Screw 8 32 x 5 8 PFH 100 Deg SS 102811 qty 3 7 Hole Plug Black 5 8 Dia x4 101195 None None 8 Interlock Switch Monitor 102013 Screw 4 40 x 3 4 Sems PPHD SS 102904 qty 2 9 Interlock Switch Secondary 102013 Screw 4 40 x 3 4 Sems PPHD SS 102904 qty 2 10 Kit Door Switch Primary NGC 3033 Included with Kit Included with Kit 11 Kit Shunt Plate ENC 3007 Included with Kit Included with Kit 12 on gt ane 11 3207 Screw 4 40 x 3 4 Sems PPHD SS 102904 qty 2 3 Pite Doorswteh smog See page A 14 Relay K3 Monitor 101273 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 2 14 Screw Door Buttonhead x2 ENC 1220 None None 15 Stop Paddle Door Switch S M x2 NGC 1324 Screw 4 40 x 3 4 Sems PPHD SS 102904 qty 2 each SLNANOdWOD N3AO DNIDV Idd XIGNAddV A 10 APPENDIX REPLACING OVEN COMPONENTS Control System AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some compo
49. UND BLACK 3 BLUE ADN rd 90 A A5 VOLTAGE MODULE GROUND BLACK e e 915 e M 7 A4 RTD 31INPUT RED SAFETY INTERLOCKS m MAG 2 NE 4 RTD 2 INPUT ORANGE POL M Er NGC 3015 100516 A2 RTD 1 INPUT ORANGE MONITOR wc a FT1 28 A 2 0 PI N gt SWITCH en BLU COM a 7 RELAY ASSY a INTERLOCK NC Se 1 2 MAGNETRON OVERTEMP BULL irn A 1 B16 JUMPER TO C 16 WHITE Too e e n B MAG 1 MAG 2 10 2 amp 1 SECONDARY K 2 ANODE 12 55 24 ee INTERLOCK NC BMSC oro a jii 212 F 100 C 212 F 100 C e a it 1 4 3 amp PN 7 Lo jJ NO ER aye 180 240 2 ITT 4 BLUE O O K7 ale O O OT4 QA 24 PIN sel C22 K5 B4 TOP HEATER WHITE VACIN 3 o 3 or ne oa NC 9d E ea C21 K4 A2 BOTTOM HEATER WHITE NN e 35 ud FT2 i i M lt cie pr C20 SPEAKER RED NOT USED mE e EUM c us Ez C19 24 VDC INPUT RED N 2 arp C16 K7 B MAG FANS SAGE B 16 GRAY WHITE wi C19 K4 1 5 3 a qp ab ee C14 K2 B MAGNETRONS WHITE VCS CELTA N C13 K1 B FILAMENT TRANSFORMERS PURPLE din 24VDC quy ers 1 ORG 240 C1 C2 1 V 13 C12 MAG OT STATUS WHITE a t e E ii a O Q KI man n m 11 ge C11 K3 B MONITOR SWITCH STATUS ORANGE n ut OJO 10 i IUIDIDID C10 PRIMARY SWITCH STATUS WHTE K 1 FILAMENT eal
50. agnetron Over Temperature This fault is displayed if either magnetron thermostat reaches 270 F 138 C or if either thermostat connector is disconnected The thermostats will reset automatically and are wired in series The fault is cleared from the display at the onset of a cook cycle if the thermostat is closed and connected properly F6 Electrical Compartment Temperature High This fault is displayed when the temperature of the electrical compartment exceeds 158 F 70 C as measured by the sensor on the control board The electrical compartment temperature is monitored once per minute The fault is cleared from the display if on the next check the thermocouple temperature is below 158 F 70 C DONILOOHSF1ANOAL TROUBLESHOOTING F7 RTD Open This fault is displayed when the control detects that one or both of the RTDs is open The display will show 999 indicating the RTD is open or disconnected The fault is cleared when the control detects continuity F8 Heat Low This fault displays when the oven is warming up or during Test Mode page 19 if the cook cavity temperature fails to rise at least 14 F 7 C within a given 30 seconds F9 Cook Cavity Temperature High This fault will signal that the catalyst has flashed due to excessive grease The fault occurs when the RTD senses 650 F 343 C for more than 40 seconds but less than 2 minutes The fault will only appear in the fau
51. ala Service Manual FOR THE TURBOCHEF ENCORE TOUCH RAPID COOK OVEN CAUTION Read the instructions before using the machine 2015 TurboChef Technologies Inc For further information call 800 90TURBO or 1 214 379 6000 The information contained in this manual is important for the proper installation use maintenance and repair of this oven Follow these procedures and instructions to help ensure satisfactory cooking results and years of trouble free service Errors descriptive typographic or pictorial are subject to correction Specifications are subject to change without notice Please carefully read this manual and retain it for future reference Table of Contents Important Safety Instructions General Safety Information Reducing Fire Risk Grounding Instructions Power Cord Replacement or Removal Precautions to be Observed Before and During Servicing to Avoid Possible Exposure to Excessive Microwave Energy RF Interference Considerations Protective Earth Ground Symbol Equipotential Bonding Symbol Specifications and Installation Theory of Operation New Features Dimensions Certifications Oven Construction Electrical Specifications Installation Unpacking Instructions Installation Warnings Read Before Lifting Oven Installing the Oven Installation Near Open Heat Source Oven Restraint Kit ChefComm Pro ChefComm Limited Date and Time Prompt Voltage Selection Ventilation Cleanin
52. and cavity for proper alignment integrity and connections d Any defective or misadjusted components in the interlock monitor door seal and microwave generation and transmission systems shall be repaired replaced or adjusted by procedures described in this manual before the oven is released to the owner e A microwave leakage check to verify compliance with the Federal Performance Standard should be performed on each oven prior to release to the owner Refer to page 36 for leakage test procedures SAVE THESE INSTRUCTIONS RF INTERFERENCE CONSIDERATIONS This oven generates radio frequency signals This device has been tested and was determined to be in compli ance with applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility at the time of manufacture However some equipment with sensitivity to signals below these limits may experience interference If your equipment experiences interference Y Increase the physical separation between this oven and the sensitive equipment If the sensitive device can be grounded do so following accepted grounding practices If battery powered microphones are being affected ensure that the batteries are fully charged Keep sensitive equipment on separate electrical circuits if possible lt lt lt Route intercom wires microphone wires
53. and is removed from the power source 55 Step 10 APPENDIX REPLACING OVEN COMPONENTS A 2 Oven Exterior AN DANGER Before removing any oven part be sure the oven has completed cooling down see Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number s 1 Badge Logo Encore Encore 2 ENC 1192 Nut Push 1 8 101293 qty 2 2 Catalytic Converter Vent Tube RWD 9191 None None 3 Cover Exhaust Tube ENC 1080 Screw 8 x 3 8 Ph Mod Truss Hd Cres 101682 qty 6 E Screw 8 32 x 3 8 PPHD Bk Oxide 102922 qty 1 ESSEN zer Screw 8 x 1 2 Security Torx Hd Bk Oxide 1102756 qty 1 Screw 8 32 x 3 8 Security Torx Hd Bk Oxide 1102751 qty 1 gt Soven Rigat Side Back un Screw 8 x 1 2 Security Torx Hd Bk Oxide 1102756 qty 1 6 Cover Top Black ENC 1331 T010 None None 7 Filter Air ENC 1114 None None 8 Filter Bracket ENC 1389 Screw 8x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 6 9 Housing Exhaust Tube ENC 1294 Screw 8x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 6 10 Leg Plastic Black x4 HHB 3205 None None 11 Lower Front Panel ENC 1103 T001 None None 12 Pad Abrasive Non Slip x4 NGC 1187 None None 13 Panel Rear ENC 1334 Screw 8 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 5 ENC 1216 SWY
54. d to verify that access to the Load Menu screen is turned on See page 15 for details USB setup When loading from USB the menu can be in XTM ChefComm or BIN binary format The files must be loaded on the root of the USB The oven will also detect menus if they are stored in a folder named TC_Menus To load a menu to the oven 1 When the oven is off or cooling down insert the USB or smart card see below The oven will automatically detect the device Touch OK to proceed NOTE Gold chip must face away from you Figure 24 Inserting Smart Card USB Device 2 Load the menu a Touch Load Menu to Oven TURBOCHEF b Touch OK to confirm the selection and begin the installation TURBOCHEF Are you sure you want to install Menu 1 CANCEL OK 21 NOTE When loading a menu from a USB a copy of the current oven menu will be saved to the USB Touch the menu to be loaded NOTE If multiple menus are on the USB the oven will display the menu names Otherwise this step will be bypassed Once installation is complete the oven will display Installation Complete TURBOCHEF Installation Complete Save Menu to USB or Smart Card NOTE To save a copy of the oven menu you may need to verify that access to the Load Menu screen is turned on See page 15 for details 1 When the oven is off or cooling down insert the USB or smart card see Figure 24 adjacent
55. d update the firmware page 22 Is the food item being prepared correctly Varies Ran and consistently For example bread cuts erify the wirin 7 5 are straight and not V cuts meat is is correct page 63 sliced at correct thickness pizza dough is and that the SSR is Ensure that the cor correct consistency etc functioning properly rect amount is being cooked not more or less than the recipe specifies Ensure that the food item is properly prepared Troubleshooting Steam Present During or After Cooking Perform both the daily and quarterly cleaning procedures pages 5 7 Verify the ventilation holes on the rear vent catalyst housing cover are not blocked with debris Steam still present Check to see if the rear Install the rear vent vent catalyst or possibly Is the ee catalyst EN cover installed properly atalyst housing cover main catalytic converter YES n lati with the ventilation holes at the bottom is clogged Clean and or see page A 2 item 3 replace if necessary Troubleshooting Speaker Not Beeping Unplug th f Replace the speaker and 10 seconds and plug it back in Did the speaker come back Replace the display the speaker cable Does the problem persist 61 ONILOOHSF1INOAL 62 TROUBLESHOOTING This page intentionally left blank Oven Schematic and Wire Harnesses Oven Schematic and Wire Harnesses
56. e 20 and try warming up the Test Mode see page YES oven again Does the fault persist 20 section Control Blower Speed See page 47 to troubleshoot Fl BLOWER Blower Running Status Bad Update the oven firmware Is the high limit Is the top or bottom heater defective Check thermostat tripped in Test Mode page 19 section Top Heater Test and Bottom Heater Test YES YES Is the solid state relay Replace the defective defective or heater s damaged Is the wiring from the solid state relay to the control Verify the solid state board OK See page 64 for relay is not shorted schematic Reset and determine why it tripped excess grease buildup etc The reset button is on the back panel near the power cord across output or open due to the 4 pin Replace the connector not being solid state properly seated relay Replace the I O control Correct wiring board SAGE Troubleshooting F9 CC TEMP Cook Cavity Temperature High If this fault frequently occurs Ensure the oven is cleaned daily see pages 5 6 Determine if large amounts of grease laden food are being cooked and if so recommend smaller portions per cook cycle 53 Troubleshooting F10 Communication Failure Cycle power Does the F10 reappear after approxiamately 5 seconds Check the wiring between the display NO UI control board Phoenix and the 5 I O control board S
57. e catalyst material is very sensitive to certain chemical compounds Irreversible damage can occur if the catalyst is exposed to cleaning chemi cals containing phosphates NaOH silicates Na and Potassium Salts These chemicals are found in most commercial degreasers and cleaners therefore only TurboChef Oven Cleaner should be used IN CAUTION Clean the catalytic converter with TurboChef Oven Cleaner and rinse thoroughly with distilled water Let the catalytic converter air dry before reinstalling If TurboChef Oven Cleaner is not available use only distilled water Air Filter The filter is located on the back of the oven It helps prevent debris from getting into the electrical compartment through the cooling fans The filter requires scheduled maintenance and occasional replacement as it must be kept clean and in good working condition to ensure proper air circulation to the electrical components of the oven See page 5 step 6 for details Vent Catalyst In addition to the main catalytic converter the oven contains a secondary catalyst in the vent tube path This catalyst further assists in the breakdown of grease and particulate matter before the excess air enters the atmosphere Troubleshooting The following issues may occur in relation to the filtering system F9 CC Temp if the catalyst is clogged with grease and debris see page page 43 Fire in the cook cavity if catalytic converter is clogged and
58. eakage is observed while moving the sensor note any meter spike areas that come close to 5m W cm for later re measurement Replace the water load every 60 seconds until the test is completed and also after scanning the door Close the oven door and return the meter probe to any meter spike areas and allow the probe to remain in the spike area for 17 seconds Note the highest reading obtained NOTE There may be several places on the door where this procedure needs to be done If so start out with a fresh water load each time a new area is mea sured or if measurement of an area takes longer than 60 seconds 10 After each test is complete open the oven door and dispose of the hot water Figure 29 Measure for Microwave Leakage Troubleshooting The following faults may occur in relation to the oven door F4 Monitor see page 36 The following issues may occur in relation to the oven door Cook Door Open message when door is closed see page 36 Microwave System The oven employs left and right microwave systems In the case of an over current situation the F3 fuse 20 amp will blow shutting off both systems immediately This section contains information about the following components Capacitors Filament transformers High voltage transformers High voltage diodes Magnetrons Magnetron cooling fans Magnetron thermostats Relay K1 Filament Re
59. ee page 17 for details Voltage Selection For North America oven models the oven will detect 208 or 240 incoming voltage If incoming voltage for the store is different than the factory preset voltage the operator will be required to select either 208 or 240 The correct voltage will be enlarged on the screen identifying which option to touch see Figure 3 below TURB CHEF Select Oven Voltage 240 Figure 3 Voltage Selection Ventilation The TurboChef Encore oven has been approved by Underwriter s Laboratory for ventless operation UL KNLZ listing for all food items except for foods classified as fatty raw proteins Such foods include bone in skin on chicken raw hamburger meat raw bacon raw sausage steaks etc If cooking these types of foods consult local HVAC codes and authorities to ensure compliance with ventilation requirements To ensure continued compliance with all health building and fire codes you are required to maintain clean and sanitary conditions around your oven at all times NOTE In no event shall cthe manufacturer assume any liability for damages or injuries resulting from installations which are not in compliance with the instructions and codes previously listed Failure to comply with these instructions could result in the issuance of a temporary cease and desist order from the local health department until the environment concerns are addressed Daily and Quarterly Maint
60. eighs approximately 185 Ib 84 kg Never lift with fewer than two people WARNING Never lift the oven by the door handle Doing so will cause the door to mis align resulting in a non warranty service call DM WARNING The oven must be properly placed on a food station at all times TurboChef will not recognize a fallen oven as a warrantable claim and is not liable for any injuries that may result N WARNING This oven is not intended for built in installation i e installing the oven in any structure that surrounds the oven by five or more sides Be sure to provide a minimum of 2 51 mm clearance for all sides and 5 127 mm clearance for the top N WARNING This oven is not intended to be stacked without appropriate hardware Contact TurboChef for details N WARNING Never stack ovens more than two high Installing the Oven 2 1 Prepare a surface capable of supporting 190 Ib 86 kg or 380 Ib 172 kg if stacking d The surface must be 27 45 697 mm deep If installing onto an oven cart a Ensure the oven cart casters are locked b Ensure the oven legs are removed c Drilling additional holes in the counter surface cart for stability is required if the existing holes in the cart surface do not align with the leg holes of the oven For details contact customer support at 800 90TURBO or 1 214 379 6000 Position one or more persons at the front and back of the oven Place hands u
61. enance Daily Maintenance Supplies and Equipment Follow the steps below when cleaning your oven Use TurboChef Oven Cleaner Product Number 103180 only TurboChef approved cleaning chemicals Failure to TurboChef Oven Guard Product Number 103181 Kay adhere to these procedures or the use of any other cleaning ClickSan sanitizer nylon scrub pad clean damp and dry products may damage critical oven components resulting towels disposable gloves protective eyewear dust in a non warranty service call mask optional Step 1 Cool the Oven A WARNING The oven operates at approximately 500 F 260 C and may cause injury if not allowed to cool properly e Turn off the oven by touching the Off icon e Slightly open the oven door Cooling takes approximately 30 minutes DO NOT proceed to Step 2 until the oven displays ready to clean Step 2 Clean the Baking Stone Remove the baking stone and GENTLY dry scrub with a nylon scrub pad to remove food particles N WARNING Scrubbing too vigorously can cause the baking stone to crack and break DO NOT immerse the baking stone in water If it is immersed by accident allow it time to thoroughly air dry before using otherwise it may crack Step 3 Clean the Wire Rack he wire rack is held in place by tabs that are positioned underneath either side of the jetplate e Lift the rear of the wire rack e Pull the wire rack forward until the tabs are free e Wash rinse
62. ess Low Voltage 66 Wire Harness Main Line Voltage 67 68 Encore 2 Appendix Replacing Oven Components Replacing Oven Components A 1 Oven Exterior A 2 Impingement System A 4 Microwave System A 6 Oven Door and Related Parts A 8 Control System A 10 Power Components A 12 A 15 IMPORTANT SAFETY INSTRUCTIONS DM WARNING When operating this oven strictly adhere to the following safety precautions to reduce the risk of burns electric shock fire injury damage to oven or property near oven or possible exposure to excessive microwave energy GENERAL SAFETY INFORMATION x x lt lt x x XKX x xxx Read all instructions before using this appliance Read and follow the specific Precautions to be Observed Before and During Servicing to Avoid Possible Exposure to Excessive Microwave Energy found on page ii This appliance must be grounded Connect only to a properly grounded outlet See Grounding Instructions on page ii Install or locate this appliance only in accordance with the provided installation instructions This appliance should be serviced by qualified service personnel only Contact the nearest authorized service facility for examination repair or adjustment Keep the cord away from heated surfaces Liquids such as water coffee or tea are able to be overheated beyond the boiling point without appearing to be boiling Visible bubbling or boiling when the container is removed from the microwave oven is not always
63. from Cookbook Change Group Move Item Delete Item Oven Systems Impingement System Blower Motor Blower Motor Speed Controller BMSC Heater Top Heater Bottom High Limit Thermostat Jetplate Bottom RTD Top and Bottom Solid State Relay K4 K5 Heaters Troubleshooting Continued on next page 19 19 19 15 20 20 20 20 21 21 22 23 23 24 24 25 25 26 27 29 29 30 30 31 33 33 33 33 33 33 33 33 33 33 Oven Door Removing Reinstalling the Oven Door Adjusting the Oven Door Interlock Switches Relay K3 Monitor Adjusting the Primary Secondary and Monitor Switches Measuring RF Leakage for Microwave Safety Troubleshooting Microwave System Capacitors Testing a Capacitor Filament Transformers Wiring the Filament Transformers High Voltage Transformers Wiring the High Voltage Transformers Testing a Filament or High Voltage Transformer High Voltage Diodes Testing a High Voltage Diode Magnetrons Magnetron Cooling Fans Magnetron Thermostats Testing a Magnetron for an Open Shorted Filament Relay K1 Filament Relay K2 Anode Relay K7 Cooling Fans Waveguides Troubleshooting Control System Control Board SAGE Display and UI Control Board Phoenix Ethernet Extension Cable LED Light Ring MicroSD Speaker USB Smart Card Reader Troubleshooting 34 34 34 35 35 35 36 36 37 3 7 37 37 38 38 38 38 39 39 39 40 40 40 40 40 40 40 41 41 41
64. fy that the menu is correct If still present replace the Does the problem persist YES necessary obtain a new menu card Micos from TurboChef Does the problem persist Return the oven to service 57 ONILOOHSF1INOAL 58 TROUBLESHOOTING Troubleshooting Menu will not Load USB Verify the oven is Off Does the oven detect Does the Load Menu or Cooling Down the the USB when it is option appear USB will not be detect inserted into the oven ed if the oven is in any other mode Does the Replace the USB smart problem persist YES card reader and connec Verify the Load Menu tors Does the problem NO option is set to Yes persist from the Options screen Ws Ng ed Replace the display Menu option is there a gt Return the oven to service MicroSD error message YES NO YES After selecting the Load NO Verify the MicroSD Verify that the menu is the correct card is inserted properly Replace the USB smart card reader and has not popped out type for this oven i e not a Tornado menu et cetera If necessary obtain a If the error message is and connectors still present replace the MicroSD card new menu file from TurboChef Does Does the problem the problem persist persist NO YES Verify that the file is either a binary Verify that the USB contains 8GB file bin or a or less of storage space If it is larger YES
65. g Daily Maintenance Quarterly Maintenance Oven Controls and Cooking Oven Controls Menu Cook Mode Manual Cook Mode Continued on next page iii iii iii BR BR KR oU 0 NY NY 10 13 Info Mode Information Screen Serial Number Menu Version Sage Firmware Version Phoenix Firmware Version Service Number Voltage View Incoming Tutorials Counters Screen Cook Counter Total Cook Time Magnetron Time Total Time oven on Fault Log Power Cycles Options Screen Editing YES NO Cook More vEs No Load Menu YES NO Light Ring YES NO VAC YES NO Demo Mode YES NO Manual Cooking Yes No Diagnostic Mode YEs No F2 Bypass vEs NO Cooking Stone YES NO Settings Screen Temperature F C Language Ethernet Sound Volume Set Date Set Time Auto On YES NO Auto Off Yes NO Service Screen Fault Log Counters and Timers 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 16 16 16 16 16 16 16 16 16 17 L 17 17 17 18 18 18 18 1 Test Mode Magnetron Test Top Heater Test Bottom Heater Test Control Blower Speed Manufacturing Mfg Screen Oven Model Serial Number Load Menu from USB or Smart Card Save Menu to USB or Smart Card Firmware Update Edit Mode Edit Set Temperature Edit Bottom Temperature Offset Access Edit Items Screen Name a Group Delete a Group Move a Group Item Editing Options Edit Settings Name Item Add
66. ical Adjustment Notes If the top or bottom of the door is rotated away from the oven cavity frame the door is misaligned Corrective Action 1 Loosen the hex screws and push the door towards the flange 2 The hinge springs will naturally pull the door to the flange Tap the center to ensure a level surface and proper seal NOTE Do not push one end at a time which could cause the opposite end to lift away from the flange 3 Re tighten the hex screws 4 Pull the door open only 0 25 6 mm and let go of the handle Continued on page 35 The door must completely snap shut on its own If the door sticks or force is needed to finish closing it it is out of adjustment N WARNING Perform a microwave leakage test page 36 after adjusting the oven door Interlock Switches The primary secondary and monitor interlock switches engage and disengage in sequence to ensure a proper seal When the door is opened the switch sequence is P S M Subsequently the sequence is M S P when the door is closed Relay K3 Monitor The relay is a 240 VAC 24 VDC coil 20 amp sealed dual pole relay It shorts L1 and L2 which blows the F3 fuse if the monitor switch opens before the primary or secondary switches while the microwave system is energized NOTE The oven control is designed to de energize the microwave circuit when any of the switches are open If the oven control de energized the microwave circuit before
67. igh voltage transformers Replace the or primary and secondary winding NO gt high voltage magnetrons for discolored page 19 and test resistance page 38 Are they antennas or waveguide for control voltage contaminants Were any to the K2 anode YES defects found relay Is 24 VDC present on pins B 17 and C 14 on the control board transformers functioning properlv Test the filament transformers Replace the page 38 Are they functioning properly filament transformers Replace Reinstall all affected parts and YES parts place the YES Replace the Test the capacitors page 37 NO apa the I O control Are they functioning properly capacitor s board SAGE oven back in service Replace the Energize the magnetron Inspect replace wir ing between B 17 Test the high voltage C 14 of the control diodes page 39 Are board and terminals A B of the K2 relay circuit from Test Mode high voltage page 19 and test for control voltage on the K2 anode relay Is 24 VDC present on they functioning and wired properly YES Replace the magnetron s Inspect replace wiring between terminal 4 K2 and YES T1 1 HV transformer and between terminal 6 K2 and T2 3 HV transformer US 240 VAC Is voltage leaving the K2 YES T2 2 HV transformer US 208 VAC or Intl anode relay on terminals AiG NO Replace the K2 anode relay terminals A B ON
68. imer starts over each time the magnetron filaments are actuated NOTE The magnetron cooling fans are actuated by the K7 relay when the EC temperature exceeds 120 F 49 C regardless of magnetron operation Waveguides The waveguides channel microwaves into the cook cavity If debris or contamination gets into the wave guides the life of the magnetrons will be shortened Be careful to not allow debris into the waveguides when servicing the magnetrons Troubleshooting The following faults may occur in relation to the microwave system F8 Magnetron Current Low see page 49 F5 Magnetron Over Temperature see page 50 The following issues may occur in relation to the microwave system Electrical component failure blank or scrambled display damaged control board etc Food not cooking properly see page 60 Control System This section contains information about the following components Control board Display and UI Control Board Phoenix Ethernet extension cable LED light ring Micro SD Speaker USB Smart card reader For information on accessing and removing parts see the Appendix Control Board SAGE The control board SAGE signals each oven com ponent based on commands from the touch display 24 VDC can be measured at pin 2 of the J7 connec tor to confirm control voltage is being applied see page 64 Display and UI Control Board Phoenix The display is the primary user
69. ing the magnetrons one meter lead to one side of a 9 volt battery and the other lead to one side of the high voltage diode Magnetron Cooling Fans 5 Connect the other side of the 9 volt battery to the The magnetron cooling fans outer fans on the other side of the high voltage diode DC voltage back panel are actuated by the K7 relay when the should be present on the meter in only one direction magnetrons are in operation and remain on for four minutes and fifteen seconds after the magnetrons turn 6 Switch the meter leads on the high voltage diode off They operate at which will cause the opposite reading to be 208 240 VAC 60 Hz with voltage sensing visible Depending on the voltage of the battery 220 VAC 60 Hz with no voltage sensing voltage between 5 7 VDC should be present in 230 VAC 50 Hz installations only one direction and 0 0 1 VDC in the other direction NOTE The magnetron cooling fans are actuated by the K7 relay when the EC temperature exceeds 120 F 49 C regardless of magnetron operation SWALSAS NJAO OVEN SYSTEMS Magnetron Thermostats The magnetron thermostats are open on rise They are designed to open at 270 F 132 C which triggers an F5 fault NOTE The magnetron thermostats are wired in series If one opens the control will switch off both magnetrons until the open thermostat closes The thermostats are self resetting Testing a Magnetron for an Open Shorted Filament IN DA
70. ized Distributor New Features The Encore touch offers the same great cooking performance but with many new features including Capacitive touch screen with industrial grade tempered glass cover Manual mode for on the fly cooking Add from cookbook option that allows a user to access and save TurboChef cookbook recipes Up to 10 selectable languages Integrated tutorials for daily operation and maintenance Enhanced data logging for troubleshooting assistance and learning which products are being cooked and when New menu editing tools and USB smart card detection Dimensions Oven Dimensions Height Single Oven with legs 23 584 mm without legs 19 483 mm Height Stacked Ovens lower oven with legs 42 1067 mm lower oven without legs 38 965 mm Width 21 4 544 mm Depth footprint 25 85 657 mm door closed 29 95 761 mm door open 36 31 922 mm Weight 185 lb 84 kg Cook Cavity Dimensions Height 6 0 152 mm Width 15 5 394 mm Depth 14 5 368 mm Volume 0 78 ft 22 1 liters Clearances Top 5 127 mm Sides 2 51 mm NOILVTIVLSNI SNOILVOIsID4dS 2 SPECIFICATIONS AND INSTALLATION Certifications cULus UL EPH TUV CE FDA Oven Construction Exterior Powder coated corrosion resistant stainless steel outer wrap Stainless steel front panels and door Cool to touch exterior all surfaces below 122 F 50 C
71. l x1 TIME 00 20 CANCEL Select a location for the new menu item by first selecting a group NOTE To cancel touch CANCEL Bfast Sandwich gt Chicken Wings Offset 50F Bakery More Groups CANCEL d Select an item to overwrite NOTE To cancel touch CANCEL Croissants Previous Items CANCEL Info Mode Info Mode To access Info Mode touch the i icon when the oven is off cooling down or in manual mode From the Info Mode screen access Information Counters Options Settings Service Manufacturing Mfg Info Mode Information Screen TURBOCHEF INFO MODE ENCTD600001 ENC 1139 18 01 02 01 irmware 140818a 1 800 90TURBO 240V Tutorials Figure 7 Info Mode Information Screen From the Information screen view Serial Number Menu Version Sage Firmware Phoenix Firmware Service Number VAC Voltage View Incoming Tutorials View information on installing operating and maintaining the oven Info Mode Counters Screen TURBOCHEF INFO MODE NFORMATION Cook Counter COUNTERS Total Cook Time Power Cycles Faults Figure 8 Info Mode Counters Screen From the Counters screen view Cook counter Total cook time Magnetron time Total time oven on Power cycles The number of times the oven has cycled power Fault log View time stamps of each fault occurrence and the fault code Info Mode Options
72. lange Zinc 100913 qty 9 each 18 Waveguide Seal x2 i1 9486 None None Not Shown Harness Wiring HV MW Circuit ENC 1402 None Neue 1 and 2 tems 16 18 are also included with item 15 7 jj SSS ISS SIN3NOdWOD N3AO DNIDV 1d34 XIGNAddV A 8 APPENDIX REPLACING OVEN COMPONENTS Oven Door and Related Parts AN DANGER Before removing any oven part be sure the oven has completed cooling down see Step 10 on page 12 and is removed from the power source NOTE For clarity some components have been removed from the illustrations below When replacing the primary switch a Discard one of the switches supplied with kit NGC 3033 b Use the shorter screws see Figure below c Follow all instructions in the provided field service bulletins FSB 10057 and FSB 10094 d Discard FSB 10055 Spring Door Latch Primary Switch lt A D Ss Pd 27 Toggle Latch Primary Switch Plate Door Switch Primary Sn Clevis 3 16 Dia x 1 P Switch Bracket Latch Primary Switch Stop Paddle Door Switch Primary Interlock Switch Primary Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number See page A 3 Badge Logo Encore Encore 2 ENC 1192 Nut Push 1 8 101293 qty 2 1 Catch Latch ENC 1131 Screw 8 x 3 8
73. lay K2 Anode Relay K7 Encore Magnetron cooling fans Encore 2 All cooling fans Waveguides This section also contains procedures for Testing a capacitor page 37 Wiring the filament transformers page 37 Wiring the high voltage transformers page 38 Testing a filament or high voltage transformer page 38 Testing a high voltage diode page 39 Testing a magnetron for an open shorted filament page 40 For information on accessing and removing parts see the Appendix Capacitors Capacitor rating is 0 91uF 2500 VDC for all 60 Hz installations except Japan Capacitor rating is 1 15uF 2500 VDC for all 50 Hz installations Capacitor rating is 0 85uF 2500 VDC for 60 Hz Japan installations Testing a Capacitor A DANGER Never attempt any measurement of the capacitors while they are enabled Lethal voltage will be present Measure only in compliance with these procedures N N 37 Disconnect the oven from the power source Fully discharge the capacitor Isolate the capacitor from the circuit Check for an open or shorted capacitor by placing ohmmeter leads between the capacitor terminals Escalating ohm readings capacitor OK Constant infinite resistance capacitor open Constant very low resistance capacitor shorted If the capacitor is not open or shorted set the meter to measure capacitance and again place the leads between the capacit
74. lt log and will not terminate a cook cycle upon discovery F10 Communication Failure This fault will signal that the UI control board Phoenix is no longer able to communicate with the I O control board SAGE This fault will ter minate a cook cycle upon discovery F12 Firmware Reboot This fault will signal that the UI control board Phoenix became unresponsive for four seconds forcing a system reboot The reboot could occur at any time including during cooking Fault Code and Description Da Warmup Idle Cooking Test Mode F1 Blower Running Status Bad v v v v Page 47 F2 Cook Temperature Low v Page 48 F3 Magnetron Current Low v v Page 49 F4 Door Monitor Defective v v Page 50 F5 Magnetron Over Temperature v v Page 50 F6 EC Temperature High v v 51 F7 RTD Open v v v v Page 51 F8 Heat Low v v Page 52 F9 Cook Cavity Temperature High v v Page 52 F10 Communication Failure v v v v Page 53 F12 Firmware Reboot v v v v Page 53 Fault codes are listed in order of hierarchy For example if during cooking the oven experiences an F1 and F2 fault the oven will report only the F1 fault because the software will halt all actions upon discovering the F1 fault FAULT CODES FI F5 F7 F10 AND F12 WILL TERMINATE A COOK CYCLE UPON DISCOVERY 47 Fault Code Troubleshooting From Test Mode you can run oven diagnostics and check fault coun
75. me is the fewer of 15 seconds or the entire original cook cycle The maximum cook time is one minute The oven will cook at the settings listed below Cook More 10 air 100 microwave Brown More 100 air 0 microwave Cook amp Brown More 100 air 100 microwave Step 10 Cooling Down When finished cooking for the day touch OFF to turn the oven off and begin cooling down TURBOCHEF Please Wait Cooling Down 335 F 500 F Manual Cook Mode Manual Cook Mode allows cooking on the fly whereas Menu Cook Mode page 10 allows cooking from preset cook settings To access Manual Mode touch the Manual icon when the oven is off or cool ing down page 9 or touch the Menu Manual toggle on the Menu Mode screen page 10 NOTE If the Manual icon is not present see page 16 to make it appear TURBOCHEF MANUAL MODE Offset 50 F 0 10 20 Microwave 70 Manual Figure 6 Oven Controls Manual Mode 1 Set Temperature Touch to change the set temperature The temperature range is 300 600 F 149 316 C 2 Bottom Temperature Offset Bottom temperature offset allows the bottom IR element to provide additional heat for increased browning The allowable range of additional bottom heat is 0 75 in either F or C 3 Events Manual Mode can store six unique cook settings called events Touch Events to view settings for events 1 through 6 4 Air Air determines the amoun
76. mware udpate CANCEL The oven will install each firmware file included with the update Once installation is complete the oven will display Installation Complete Edit Mode Edit Mode To enable Edit Mode 1 Touch the i icon when the oven is off or cooling down 2 From the Info Mode screen touch Login to access the Options screen When prompted enter the passcode 9 4 2 8 and then touch Enter 3 Set Editing to YES to enable Edit Mode The Edit icon will appear at the bottom of the screen in menu mode see page 10 When Edit is touched from the group select screen the operator can Edit the set temperature Edit the bottom temperature offset Access the edit items screen page 24 Name a group page 24 Delete a group page 25 Move a group page 25 When Edit is touched from the item select screen the operator can Edit item cook settings pages 27 28 Name an item page 29 Add a recipe from the cookbook page 29 Change the group page 30 Move an item page 30 Delete an item page 31 Edit Set Temperature The menu set temperature should never be changed to compensate for over cooking or under cooking If recipe settings are not cooking as desired consult your menu developer authorized distributor or TurboChef Customer Support To change a set temperature 1 Place the oven in Edit Mode Group 1 Group 5 roup2 Group 6 Group
77. nder the oven and lift Place the oven on the prepared surface ensuring no edges are hanging off the sides If stacking two ovens a See page 1 for dimensions b Install the stacking bracket part number ENC 3001 to the lower oven c Place the upper oven on top of the lower oven d Secure the bracket to the top oven Partition Height Equal to Oven Height INLET AIR Figure 2 Installation Near Open Heat Source 6 152 mm Minimum Ensure the oven rack is properly installed to each oven attached to the bottom jetplate Plug in the oven NOTE The oven is primarily serviced through its sides and top Shelving installed directly over the unit may delay servicing The owner will be respon sible for paying service costs for additional time spent accessing the oven Installation Near Open Heat Source When placing a TurboChef oven near an open heat source see Figure 2 below strictly adhere to the fol lowing If the oven is being placed near a grill or stove a divider must exist between the oven and the open heat source with a minimum of 6 152 mm between the oven and the divider If the oven is being placed near a fryer a divider must exist between the oven and fryer with a minimum of 12 305 mm between the oven and the divider The height of the divider must be greater than or equal to the height of the oven see page 1 Verify the oven location has a minimum 5 127 mm clearance on t
78. nents have been removed from the illustrations below Figure Reference Item Description Item Part Number Fastener Description Fastener Part Number 1 Bracket Control Board Support LHS 1570 Nut Keps Hex 6 32 EXT Tooth CRES 102961 qty 2 2 Bracket Control Board Support RHS ENC 1571 Nut Keps Hex 6 32 EXT Tooth CRES 102961 qty 2 3 Cable Extension Ethernet 100164 Screw 4 40 x 25 PPH Sems Int Tooth SS 101520 qty 2 Not Shown Cable Extension USB 103193 None None Not Shown Cable Light Ring to USB Card Reader 100182 None None Not Shown Cable Speaker CON 7077 None None Not Shown Cable Touch Screen to Control Board CON 7076 None None 4 Cover USB Port ENC 1602 None None 5 Display Touch sereen con 025 eee ees Not Shown Harness Wiring Low Voltage ENC 1403 None None O ENEIEON MMO Ste 3238 PH SS nass an 7 Kit Control Board CON 3019 Screw 6 32 x 1 4 Int Tooth PPH SS 102910 qty 2 8 Kit Light Ring TurboChef ENC 3005 1 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 4 9 Kit Light Ring SUBWAY ENC 3005 2 Nut 6 32 Keps Hex Ext Tooth Cres 102961 qty 4 10 SD Card Programmed CON 7096 None None 11 Speaker CON 7048 Screw Drill PT 6 32 x 3 8 PPH Zinc 101684 qty 4 12 Speaker Gasket 104322 2 None None 13 Speaker Holder ENC 1441 Screw 6 32 x 38 Lg PPHD SEMS CRES 102911 qty 2 14 USB Smart Card Reader CON 7
79. nput voltage changes The high voltage transformers supply the high voltage for the voltage doubler circuit They are controlled via the K2 relay Wiring the High Voltage Transformers N DANGER Never attempt to wire or measure the secondary voltage values of the high voltage transformers Lethal voltage will be present The proper reinstallation of a high voltage transformer is critical Upon removing a high voltage transformer make sure to note where each wire was installed Refer to the oven schematic page 64 for wiring detail As shown in the schematic transformers are installed mirror opposite and wired 180 out of phase It is essential for longevity that the high voltage trans formers remain 180 out of phase This can be checked by placing a volt meter across terminals T1 1 and T2 1 primary voltage With the microwave system energized the volt meter will read the incoming voltage different readings for different electrical installations If the meter reads 0 VAC the high voltage transformers are most likely wired in phase incorrectly As a last check energize the microwave system and verify the voltages between the taps on each high voltage transformer The wiring issue must be corrected prior to returning the oven to service as the voltages must be NORTH AMERICA 208 VAC between 1 amp 2 and 240 between 1 amp 3 INTERNATIONAL 230 VAC NOTE The orange wire always goes to terminal 3 on U
80. o dislodge from the frame Step 13 Clean the Oven Exterior e Wipe the oven exterior with a damp towel e Remove the panel beneath the door remove any large food particles from the panel and wipe it with a damp towel e Reinstall the panel beneath the door DO NOT spray chemicals into any openings such as the louvers on the side panels or the rear vent catalyst housing e The oven is ready to turn on Step 13 Quarterly Maintenance To ensure optimal oven performance complete the following cleaning steps once per quarter or more frequently as required 1 Complete the daily cleaning Menu Manual instructions pages 5 6 nor ZX CAUTION Make sure the oven is off before proceeding 54 2 Remove the air filter Ub 3 Clean the cooling fans and finger guards NOTE A bristle or paint brush and vacuum are recommended for collecting the debris 4 Clean the louvers on both side panels NOTE A bristle or paint brush and vacuum are recommended for collecting the debris 5 Using a Phillips screwdriver remove the screws from the rear vent catalyst housing Support the cover with your hand Step5 Supplies and Equipment Required Phillips screwdriver clean towels rubber gloves for handling catalytic converter Recommended dust mask vacuum bristle or paint brush 6 Ihe catalytic converter is accordion style and will pop out when the cover is rem
81. op and a minimum 2 51 mm clearance on each side Counter Top Table Partition Height Equal to Oven Height Deep Fryer 12 305 mm Minimum NOILVTIVLSNI SNOITIVO2IJI23dS SPECIFICATIONS AND INSTALLATION Oven Restraint Kit Part Number TC3 0242 WARNING The Oven Restraint Kit will not prevent the oven from falling off a countertop if the oven is pulled off or allowed to slide off the edge Installation instructions are included with the kit ChefComm Pro Part Number CON 7006 ChefComm Pro lets you easily create menu settings on a computer and upload them to an oven via smart card or USB For more information call TurboChef Customer Support at 800 90TURBO or 1 214 379 6000 ChefComm Limited Part Number CON 7016 ChefComm Limited is a read and upload only version of ChefComm Pro that helps ensure menu settings are easy to distribute while preventing them from being changed at the store level Date and Time Prompt The oven maintains a data log that contains valuable information about the operation of the oven including faults items cooked and other events An accurate date and time are important for the data log If the oven loses the date and time as a result of prolonged disconnection from power a prompt will alert the operator to set the date and time The prompt will only occur once If bypassed the operator must update the date and time from the Info Mode Settings screen s
82. or more details Voltage Sensor For North America models only Voltage selection is completed at the time of manufacture however if incoming voltage for the store is different than the preset voltage the operator will be required to select either 208 or 240 after turning on the oven The correct voltage will be enlarged on the screen identifying which option to select Wire Harnesses The wire harnesses distribute power to the oven s electrical components For oven schematic and wire harness drawings see pages 63 68 Troubleshooting The power components could potentially be relat ed to the cause of any fault see pages 47 53 The power components might also be related to any issue diagnosed in the section Non Fault Code Troubleshooting on pages 54 61 Filtering System This section contains information about the following components Catalytic converter Air filter Vent catalyst Catalytic Converter The catalytic converter a VOC type catalyst is located behind the inside cook cavity wall and is responsible for cleaning the recirculating airflow The catalyst functions by substantially lowering the combustion temperature of grease entrained in the air path to approximately the same temperature of the airflow thus the grease burns and breaks down into CO and H O as it passes through the catalytic converter The catalyst will operate most efficiently at temperatures above 475 F 2469C 43 Th
83. or terminals The meter reading should equal the label value plus or minus 1096 If not replace the capacitor Filament Transformers For better operation and reliability the oven utilizes separate transformers in order to preheat the magnetron filament The filament transformers are energized for approximately five seconds prior to energizing the microwave circuit via the high voltage transformers When in operation the filament transformers supply approximately 3 15 VAC at 10 amps to each magnetron filament The filament transformers are controlled via the K1 relay Wiring the Filament Transformers The installation of filament transformers is straight forward Filament transformers are wired in phase and in line Refer to the schematic detailing proper wiring page 64 To verify correct wiring North America measure the voltages between terminals 1 amp 2 and 1823 on FT1 and FI2 The voltages must be 208 and 240 VAC respectively See the table on page 39 for resistance values NOTE The orange wire always goes to terminal 3 on US models To verify correct wiring International measure the voltage between the taps on FT1 and FT2 The voltage must be 230 VAC See the table on page 39 for resistance values SWALSAS N3AO OVEN SYSTEMS High Voltage Transformers The high voltage transformers are ferro resonant which limits faulty currents and minimizes magnetron power changes due to i
84. oved Remove the cover slowly to keep the catalytic converter in place ZN CAUTION DO NOT attempt to Step 6 clean the catalytic converter or spray chemicals in this area 7 Clean the housing Hold the catalytic converter in place with one hand Using a clean towel wipe out any debris that has accumulated beneath the catalytic converter Sup Clean the outer cover and make sure the vent holes are not blocked 8 Reattach the outer cover making sure the vent holes are at the bottom A CAUTION Installing the outer cover upside down could result in excessive grease buildup and or hot steam present when the oven door is opened 9 Wipe down the back panel with a clean damp towel Step 9 10 Reinstall the air filter Ihe oven is ready to turn on ONINV3T1O 8 CLEANING This page intentionally left blank Oven Controls and Cooking eo S1 7 Group TURB CHEF A 350 F 500 F o Oven Off Ready to Clean Menu Manual Menu Manual I More Groups N NO a 4 ur DD a c 5 Figure 4 Oven Controls Oven Off Figure 5 Oven Controls Item Select Note Display options vary depending on which features are enabled Oven Controls 1 Menu Icon Temperature Icon Touch to turn the oven on and cook in menu cook mode page 10 NOTE If Manual Mode is disabled a temperature icon will be shown instead of the menu icon 2 Man
85. oven is not regularly cleaned Steam present at the top of the oven door or when the door is opened if vent catalyst is clogged or vent cover is installed upside down Electrical component failure if filter is not present or is clogged Undesirable flavor transfer Undesirable odors SWALSAS N3AO 44 OVEN SYSTEMS This page intentionally left blank Troubleshooting Overview of Troubleshooting This section contains information on the following Fault code descriptions Fault code troubleshooting Non fault code troubleshooting For information on accessing Test Mode see page 19 For information and illustrations on replacing components see the Appendix Fault Code Descriptions To view the fault log see page 18 F1 Blower Running Status Bad This fault is displayed when the motor controller indicates no running status The motor and motor controller are monitored continuously in all modes with special handling in Test Mode see Control Blower Speed on page 20 If a fault is detected the oven will stop cooking and go to the Cooling Down screen while flashing F1 Blower Upon turning on the oven the control will attempt to restart the motor If the restart is successful the fault message will be cleared from the display The fault message is also cleared at the onset of cooking or when the blower motor is tested in Test Mode page 20 section Control Blower Speed F2
86. owel or nylon scrub pad and clean the top sides and bottom of the cavity DO NOT apply excessive pressure to the waveguide covers A located on each side of the cavity EDS For stubborn stains sparingly spray Oven Cleaner on the stain e Allow the Oven Cleaner to penetrate the stain for five minutes then wipe clean DO NOT use a hose or water jet for cleaning Step 9 Wipe Down the Oven Cavity Wipe down the oven cavity with a damp towel Dry the oven cavity with a dry towel Step 10 Clean and Dry the Oven Door Clean the oven door with Oven Cleaner and a nylon scrub pad e Wipe the oven door with a damp towel Dry the oven door with a dry towel Step 11 Apply TurboChef Oven Guard e Spray TurboChef Oven Guard onto a dry towel e Wipe the cavity walls and the inside of the oven door DO NOT spray Oven Guard into the oven or apply to the heating element Step 12 Reinstall Components Reinstall the cavity filter if present Be sure to align the top left post on the back of the filter with the top left hole on the back cavity wall This will ensure the other posts on the back of the filter fit into the wall Reinstall the jetplate wire rack and baking stone DO NOT operate the oven without the bottom jetplate installed Doing so may damage the oven Close the oven door e Reinstall the filter or replace it with a new one if the mesh is deteriorated has large openings or has started t
87. ower source 2 125 Appendix Replacing Oven Components Replacing Oven Components This appendix provides illustrations for removing serviceable items as well as the item numbers and descriptions for those items It also includes the item numbers and descriptions for the fasteners used to secure each component to the oven chassis The appendix is divided into the following sections Oven Exterior pages A 2 through A 3 Impingement System pages A 4 through A 5 Microwave System pages A 6 through A 7 Oven Door and Related Parts A 8 through A 9 Control System A 10 through A 11 Power Components A 12 through A 15 If you have any questions that are not addressed in this manual or appendix please contact TurboChef Customer Service at 800 90 TURBO or 1 214 379 6000 A 1 SIN3NOdWOD N3AO DNIDV 1d34 XIGNAddV IN Y 5 SE i OBESOS SI ma An 7 DOORS n O SODAOSOXO OF SOOO ls 9592090990 55 High Limit Reset Button Door removed for clarity c lt 3 N N ON N SS CONOS IS RON Aa A ASS IA AA AADAAAY NOA ON OSOS QRH A QQQQQOR SSA AAAAADDRRD N lt UN A NN QRRQHA NINA E SN c X LL N E AN Y N j O aml on page 12
88. present THIS COULD RESULT IN VERY HOT LIQUID SUDDENLY BOILING OVER WHEN THE CONTAINER IS DISTURBED OR A UTENSIL IS INSERTED INTO THE LIQUID WARNING The contents of feeding bottles and baby food jars must be stirred or shaken and the temperature checked before consumption in order to avoid burns IEC 60335 2 90 Use this appliance only for its intended uses as described in this manual Only use utensils that are suitable for use in microwave ovens IEC 60335 2 90 DO NOT use corrosive chemicals or vapors in this appliance it is not designed for industrial laboratory use WARNING DO NOT heat liquids or other foods in sealed containers e g jars whole eggs etc since they are liable to explode Do NOT allow children to use this appliance DO NOT operate this appliance if it has a damaged cord or plug is not working properly or has been damaged or dropped See Power Cord Replacement or Removal found on page ii DO NOT cover or block any openings on this appliance DO NOT store this appliance outdoors DO NOT use this product near water e g near a kitchen sink in a wet basement near a swimming pool DO NOT immerse the cord or plug in water DO NOT let the cord hang over the edge of a table or counter DO NOT use a water jet for cleaning See pages 5 7 in this manual for proper cleaning procedures DO NOT use this product without the bottom jetplate installed The oven will not cook properly and damage to the oven may occur
89. rbochef com From the Editing Options screen page 26 touch Add from Cookbook Cook settings can be filtered by Course Type or Dish Type TURBOCHEF TURBOCHEF Appetizer Asian Breads Baked Breakfast Dessert Entree Main Course Sandwich Wrap Sausage Dish Type Touch either Course Type or Dish Type Use the arrow to scroll down and highlight the course type to be selected or just touch RR the course type then touch ENTER Bagel Toasted 1 PC Blueberry Muffin Toasted 1 PC Egg Patties Refrigerated 4 PC Hash Brown Patties 3 PC Hash Brown Patties 8 PC Potato Pancake Sausage Breakfast Sandwich Use the arrow to scroll down and highlight the item to be selected or just touch the item then touch ENTER Touch OK to confirm the selection 29 JJOW 30 EDIT MODE Change Group From the Editing Options screen page 26 select Change Group Temp 350F Bfast Sandwich gt Chicken Wings Bakery Offset 50F Bakery Croissants Previous Items More Groups CANCEL r CANCEL A Y Select a new group Touch an item space to indicate where the item will be moved NOTE If an item is moved to a space that already contains settings the old settings will be overwritten Move Item From the Editing Options screen page 26 select Move Item Item 5 Item 13 Group 3 Group 3 Item 10 Item 11 More Items Previous Items Item 12 CLOSE ED
90. rical RHS Panel Only ENC 1336 Screw 8 x 1 2 Serr Ph Truss Hd Sheet Mtl 101688 qty 3 6 Power Supply 24 VDC NGC 3069 Screw 6 x 3 8 PPHD Drill Point Zinc 101684 qty 2 7 Relay K1 Filament 101273 Nut 46 32 Keps Hex Ext Tooth Cres 102961 qty 1 8 Relay K2 Anode 101273 Nut 46 32 Keps Hex Ext Tooth Cres 102961 qty 1 9 Relay K3 Monitor 101273 Nut 46 32 Keps Hex Ext Tooth Cres 102961 qty 1 10 Relay K6 Voltage 101272 Nut 46 32 Keps Hex Ext Tooth Cres 102961 qty 1 11 Relay K7 Magnetron Cooling Fan 101273 Nut 466 32 Keps Hex Ext Tooth Cres 102961 qty 1 12 Thermostat Cooling Fan EC 120F 102086 Screw 6 x 3 8 PPHD Drill Point Zinc 101684 qty 2 13 Voltage Sensor North America only 100783 Screw 16 32 x 1 PPH SS 101580 qty 1 Not Shown Harness Wiring Heater ENC 1401 None None Not Shown Harness Wiring Cooling Fan ENC 1405 None None Not Shown Harness Wiring Line Voltage ENC 1404 None None N n 1 pM p m E I TIT SININOJAWOD N3AO DNIDV Idd XIGNAddV A 16 APPENDIX REPLACING OVEN COMPONENTS This page intentionally left blank For service or information WITHIN NORTH AMERICA CALL Customer Support at 800 90 TURBO OUTSIDE NORTH AMERICA CALL 1 214 379 6000 or Your Authorized Distributor Global Operations 2801 Trade Center Drive Carrollton Texas 75007 usa 1 214 379 6000 PHONE 1 214 379 6073 FAX Part Number ENC 1
91. ses are 12 amp ATMR class CC The F3 fuse is 20 amp ATMR class CC The F1 fuse via blue wire and F2 fuse via brown wire are designed to blow if an over current situation is encountered by the motor controller any cooling fan either filament transformer or power supply The F3 fuse is designed to blow in case of an over current situation encountered by the microwave system magnetron high voltage transformer diode capacitor It is also designed to blow if the monitor switch opens before the primary or secondary switch while the microwave circuit is energized Power Supply The power supply outputs 24 VDC at 40 watts to the control board and relays Relay K6 Voltage The K6 relay is a 240 VAC 30 amp three pole double throw 24 VDC relay coil Operational in North America only it switches between 208 and 240 VAC on the HV transformer and filament transformer taps depending on incoming voltage Through the voltage sensor the oven defaults to the 240V position and switches to 208 if less than 222 volts is detected 230V 400V international ovens and all Japan models utilize the normally closed N C contacts of the relay default position to power the microwave transformers Relay K7 All Cooling Fans The K7 relay is a 240 VAC 24 VDC coil 20 amp sealed double pole double throw relay It switches power to the center cooling fan when the electrical compartment thermostat detects 120 F 49 C See page 40 f
92. shooting Oven Keeps Cooling Down will not Warm Up Unplug the oven for 20 sec Troubleshoot the fault code pages 47 53 NO Return the oven to service Unplug the oven for 20 seconds then plug it NO onds then plug it back in NO4Is there a fault code present Does the problem persist back in Is the touch screen now responsive NO Update the firmware YES does the problem Follow the Troubleshooting Cook persist Door ADR Message when Door is Reload the meni VES Closed steps on Page 54 Troubleshooting Menu will not Load Smart Card Verify the oven is Off Does the oven detect Does the Load Menu or Cooling Down the smart card when it is option appear the card will not be inserted into the oven detected if the oven is in any other mode Verify the smart card is inserted with the gold replace the USB smart YES card reader and connec Verify the Load Menu tors Does the problem c n option is set to Yes chip facing away from persist you Does the problem from the Options screen persit YES NO page 15 Replace the display NO YES After selecting the Load Menu option is there a MicroSD error message Verify the MicroSD card is inserted properly h Replace the USB smart and has not popped out Try a different smart card and or card reader and connectors If the error message is veri
93. speaker cables etc away from the oven PROTECTIVE EARTH GROUND SYMBOL This symbol identifies the terminal which is intended for connecting an external conductor for protection against electric shock in case of a fault or the terminal of a protective earth ground electrode EQUIPOTENTIAL BONDING SYMBOL This symbol identifies the terminals which when connected together bring the various parts of an equipment or of a system to the same potential not necesarily being the earth ground potential e g for local bonding SNOILDNALSNI ALAAVS SAVE THESE INSTRUCTIONS SAFETY INSTRUCTIONS This page intentionally left blank Specifications and Installation 21 4 544 i 32 7 831 mm gt 30 2 767 mm gt Figure 1 Oven Dimensions Theory of Operation The TurboChef Encore Touch oven uses radiant heat in combination with high speed air impingement and side launched microwave to cook food rapidly without com promising quality Performance and menu versatility are maximized due to flexible top and bottom temperature settings and the ability to set the amount of microwave and air in different phases of each recipe This manual includes instructions for installing clean ing operating and servicing the oven If you have questions that are not addressed in this manual contact Customer Support at 800 90 TURBO USA or 1 214 379 6000 International or your Author
94. t Magneton Test Off Blower 30 depending on the status of the heater While the heater is on the backlight behind the H1 status indicator at the bottom of the screen Figure 18 Info Mode Test Mode should turn off This means the top heater is on From Test Mode perform the following If the top heater is not heating up while the icon indicates that it should be see pages 48 and 52 for troubleshooting View Status Indicators Magnetron Test Top Heater Test Bottom Heater Test Control Blower Speed Bottom Heater Test The bottom heater H2 heats the airflow from the bottom of the cavity To turn on the bottom heater touch the Bottom Heater Off icon To turn it off touch the icon again The icon will View Status Indicators Primary switch backlit open S Secondary switch backlit open display on or off depending on the status of the M Monitor switch backlit open heater t Magnetron thermostat backlit open H1 Top heater backlit off H2 Bottom heater backlit off A Air blower motor backlit off W Microwave backlit off While the heater is on the backlight behind the H2 status indicator at the bottom of the screen should turn off This means the bottom heater is on If the bottom heater is not heating up while the icon indicates that it should be see pages 48 JOOW OJNI and 52 for troubleshooting 20 INFO
95. t Magnetron removal and or replacement Door switch adjustment and or replacement AN WARNING If the unit fails the microwave leakage test leakage greater than 5m W cm the oven must be taken out of service immediately until the defect is corrected In addition the CDRH Regulation 21 Subpart C 1002 20 requires that leakage readings of over 5mW cm must be reported to the manufacturer To measure RF leakage 1 TURBOCHEF Event 1 Turn the oven on and allow it to warm up to the set temperature approximately 15 minutes if the oven starts cold Once the oven has warmed up place the oven in Manual Mode page 13 From Manual Mode create a 1 minute recipe with a single event 10 air and 30 microwave Figure 28 below MANUAL MODE 350 F 10 20 Air 10 Offset 50 F 0 Microwave 30 Menu Manual SAVE TO MENU Figure 28 Settings for RF Leakage Test 4 Place a water load into the cook cavity The water load must conform to the following specifications Volume 275 ml 15 ml 1 cup 8 fl oz Temperature 68 F 9 F 20 C 5 C Vessel Low form 600 ml beaker with an inside diameter of approximately 3 35 85 mm and made of Pyrex or equivalent Close the oven door and press the Cook key The microwave system will turn on Measure microwave emission around the door as shown in the adjacent illustration moving the meter sensor at 0 5 inches second As microwave l
96. t of airflow The more air the more the product will brown or crisp 96 Air can be set from 10 10096 in 1096 increments 96 Microwave Microwave determines the amount of microwave and can be set from 0 100 in 10 increments For example 5096 means the microwave system will remain on for five continuous seconds for every ten seconds during the cook cycle Time Time can be set from 0 99 minutes There are four time icons The first allows the operator to enter the time manually The others allow the operator to add time in 5 15 or 60 second increments Cook Touch to cook NOTE The oven may require additional warming time before cooking can be performed Continued on next page 13 ONDIOOD ANY STOSLINOO 14 OVEN CONTROLS AND COOKING continued from previous page 8 Save to Menu If you want to save a manual mode setting into the oven menu page 10 touch Save to Menu All six events item 3 on page 13 will be added together as one menu recipe item and the cook times for each event will be summed and divided into percentages of one cook cycle Edit settings if necessary by touching the setting you wish to edit From this screen the following settings are editable 96 Time Air Microwave Time Recipe Name NOTE For additional instructions for editing settings see page 23 b Touch SAVE C Temp 350F TURBOCHEF Bage
97. the mechanical failsafe is enacted the F3 fuse will not blow in the event of an F4 fault condition Adjusting the Primary Secondary and Monitor Switches IN WARNING This procedure is performed while the oven is hot To avoid burns be careful when adjusting the switches Use the following procedure to adjust the primary secondary and monitor switches The secondary switch is located on the left side hinge assembly and the monitor switch is located on the right side hinge assem bly The primary switch is located on the upper left corner of the oven and utilizes an actuator attached to the door and toggle assembly attached to the chassis to engage Figure 27 For switch assembly details see page A 8 D pi 0 762 mm Gap Figure 27 Switch Detail and Proper Alignment 85 90 Angle 1 Ensure the oven has been at operating temperature for at least fifteen minutes 2 If adjusting the primary switch confirm the primary switch s latch toggle is in the correct position Figure 27 a Visually inspect the latch toggle position and verify it is angled at no less than 85 and no more than 90 in reference to the front flange oven face See Figure 27 b If the toggle is less than 85 or greater than 90 correct the toggle s position by installing a spacer shim the more distance from the flange the less angle on the toggle NGC 1169 1 Shim 0 030 0 762 mm NGC 116
98. to 150 F 66 2 Open the oven door to its full open position and insert rivets screws or nails Figure 26 to hold the hinges in the open position Figure 26 Use Rivet Screw or Nail to Hold Hinge Open 3 Remove the plastic caps and using a 5 1 hex driver remove the hex cap screws 2 per side This will allow the hinge blocks to be removed together with the door 4 Carefully remove the oven door by pulling it away from the oven 5 Reinstall or replace the door by securing it via the hex screws verifying that the door is parallel to the oven frame If it is not parallel adjust the door see below 6 From Test Mode page 19 check the status indicators P S and to verify the switches are backlit door closed and not backlit door open at the proper times If necessary adjust the switches page 35 7 Complete a microwave leakage test page 36 Adjusting the Oven Door AN WARNING This procedure is performed while the oven is hot To avoid burns be careful when adjusting the door 1 Open the door and remove the plastic caps 2 Loosen the two hex screws and close the door 3 Tap the center of the door to allow the door and frame to align properly The hinge springs will pull the door to the frame do not push on either side rather only in the center 4 Tighten the screws and reinstall the caps Plug in the oven and perform a microwave leakage test see page 36 Crit
99. trol Zi pt Press DE Current Figure 17 Info Mode Counters N Ras aan 3i J a 9 g arn a 9 a B E u uL owe n e pad E FIN From the Counters screen view 2 1 E AL 7 E am Y A by 3 E a ia E Sr gt mo a E s Na Ela I A ga Bu o o Pie ala O L gt a Ig a a A mu i oo R m o fi o a 62 pm ransrormer 96 po 92 Eo F J u S oor 1 7 J 5 IN Wm 3 E Cook counter sor on Total cook time gormo 20008 Soaonnnns _ 5088888 n a p Magnetron time Total time oven on Figure 19 SAGE Control Board Current Transformer m Power cycles The number of times the oven has cycled power For more information on magnetron related issues See page 40 for additional testing options Test Mode See page 49 for F3 troubleshooting See page 50 for F5 troubleshooting Test Mode allows the service technician to test individual components to verify operation Top Heater Test reneOcner The top heater H1 heats the airflow from the top of the cavity To turn on the top heater touch the Top Heater Off icon To turn it off touch the icon again The icon will display on or off
100. ts To access Test Mode see page 19 or turn on Diagnostic mode see Diagnostic Mode Yes No on page 16 To locate oven components for testing adjustment or replacement see the Appendix Troubleshooting F1 BLOWER Blower Running Status Bad Is the blower Is the oven type motor spinning YES Cycle power to the oven NO ne freelv Did the blower start up set to Encore see page 20 Update the Remove obstruc YES oven firm tion or if necessary ware replace blower Set the oven type YES to Encore Does the F1 fault persist motor Do resistance measurements between windings and Check the wire Is the Status Indicator harness and if nec chassis agree with values on A backlit in TEST motor windings resistance table below NO Y Replace the BMSC YES Replace blower motor i 1 Disconnect control wiring J1 connector 2 Ground pin 5 of the J1 connector Status OK wire to chassis to remove the back light from status indicator A see Test Mode page 19 for more details essary replace the I O control board SAGE MODE page Test Mode on page 19 Test for voltage on the J1 connector 1 Ground pin 5 of the J1 connector 2 While pin 5 is grounded check the J1 1 red terminal on the control wiring plug for 0 10 VDC across pin J1 1 and common page 64 while Was the back light removed from status incrementing the blo
101. ty to follow grounding instructions or if in doubt as to whether the appliance is properly grounded X DO NOT use an extension cord If the power cord is too short have a qualified electrician or serviceman install an outlet near the appliance A WARNING Improper grounding can result in risk of electric shock POWER CORD REPLACEMENT OR REMOVAL If the power cord is damaged it must be replaced by the manufacturer its service agent or a similarly qualified person A WARNING If the oven is unplugged during service or maintenance the user must be able to access and see the plug at all times to ensure that the oven remains unplugged The plug must remain near the oven and cannot be placed behind another appliance or in another room PRECAUTIONS TO BE OBSERVED BEFORE AND DURING SERVICING TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY a Do not operate or allow the oven to be operated with the door open b Make the following safety checks on all ovens to be serviced before activating the magnetron or other microwave source and make repairs as necessary 1 interlock operation 2 proper door closing 3 seal and sealing surfaces arcing wear and other damage 4 damage to or loosening of hinges and latches 5 evidence of dropping or abuse c Before turning on microwave power for any service test or inspection within the microwave generating compartments check the magnetron wave guide or transmission line
102. ual Icon Touch to turn the oven on and cook in manual cook mode page 13 The Manual icon is only present if enabled page 16 3 i con Touch to access Info Mode page 15 The i icon is only displayed when the oven is oft warming up cooling down or in edit mode 4 Offlcon Touch to turn the oven off cool down 5 Edit Icon The Edit icon will only be displayed when Edit Mode page 23 is enabled Touching this icon will allow you to edit existing menu items Groups ltems 1 8 and 9 16 The oven contains 16 food groups divided into 2 groups of 8 Each food group contains 16 items divided into 2 groups of 8 Group Name When viewing items the group name indicates which group is being displayed Set Temperature Toggle The set temperature toggle will only be displayed when operating with two different set temperatures Touch the toggle to view eroups from the other set temperature Menu Manual Toggle The Menu Manual toggle will only be displayed when manual cooking is enabled and will allow you to switch between menu mode page 10 and manual mode page 13 10 More Previous Groups or Items This icon will only be displayed when using one set temperature To view additional groups or items touch More Groups or More Items Or if on screen two touch Previous Groups or Previous Items ONDIOOD ANY SIOJLNOD NJAO 10 OVEN CONTROLS AND COOKING Menu Cook Mode
103. update fails to finish again cycle screen power and verify the oven is operational Perform several test cooks and verify product is YES cooking properly Is the oven operational and functioning properly Touch the checkmark Perform several test The oven will require cook cycles and verify product is Replace the display Contact TurboChef cooking properly Is Does the problem Technical Support to the oven operation persist further troubleshoot why the update failed several minutes to complete initialization al and functioning 1 NO properly YES Return the oven to service Replace the I O control board SAGE ONILOOHS3 18h08 60 TROUBLESHOOTING Troubleshooting Food Not Cooking Properly Does the problem occur for all food items For example are all recipes under cooked overcooked etc Are there any fault Troubleshoot the Is the food item in the codes present See fault s using the steps correct starting state pages 45 46 on pages 47 53 e g frozen fresh etc Is the menu part number P Ensure the food item and revision correct Verify is being properly with customer or contact stored prepared TurboChef Customer Service before cooking Login to the MFG screen page 20 Is Update the menu page 21 Does the Is the correct amount problem persist of food portion being cooked the oven type set to Encore Set the oven type to Encore an
104. wer speed in TEST indicator A while pin 5 was grounded MODE Is DC voltage present throughout all speed settings in TEST MODE on the 1 connector NO To From Description Expected Resistance Black Red Winding A B 2 0 2 6 O Black White Winding A C 2 0 2 6 m UN Red White Winding B C 2 0 2 6 O z Black Red or White Green Windings to Chassis Open 2 G Motor Windings Resistance Table 48 TROUBLESHOOTING Troubleshooting F2 LOW TEMP Cook Temperature Low Is the Hl or H2 heater defective Reset and determine why Is the high limit it tripped excess grease thermostat tripped Isolate the heater circuits by buildup etc The reset disconnecting them from the button is on the back panel high limit switch near the power cord The top H1 heater should have a resistance of 13 Ohms at room temperature Ihe bottom H2 heater should have a resistance of 14 4 Ohms at room temper ature Is the solid state relay defective Replace the Heater is defective heater defective 1 Leave the 4 pin control wiring connected 2 Set the meter to DCV 3 In Test Mode turn on the top H1 heater page 19 4 On K5 check between B white to ground If the signal goes from 24 VDC to 0 VDC then the signal is good and the SSR is Is wiring from the solid state relay defective to the I O control board OK 5 Repeat steps
105. witches close in sequence 5 M Check the doorldoor Adjust the door switch es to hinge connection Is allow the switch es to close Is the wiring from the door switches the door loose on the page 35 section Adjusting to I O control board SAGE OK hinge arms the Primary Secondary and Monitor Switches Is the YES issue resolved Adjust tighten the door Replace the door Correct wiring or replace switch es it if damaged page 34 section Adjusting the Oven Door Troubleshooting No Display Screen is Blank Unplug the oven for 20 Return the oven to service 4 YES seconds and plug it back in Did the display come Is the display white or does it have stripes across it Are any ofthe LEDs on the back of the display lit YES NO Replace the power supply Is the power supply receiving power Is Replace the F1 There are three buttons of the back of andis BO the green light on fuse YES Is the power suppl Replace th p PES ute power output 24 VDC supply the display in a column YES While holding down the bottom two buttons press the top button Let go of the top button first and then let go of Check wiring from Is the control board the bottom two buttons the power supply to NO the control board receiving correct VDC Verify voltage on pin 2 Correct wiring it Is the blue LED flickering necessary NO

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