2014 GMC Sierra, Chevrolet Silverado…
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1. 2014 GMC Sierra Next generation pickups feature advanced designs and technology APR JUN 2013 ALSO IN THIS ISSUE gt New Rear Bumper Assemblies for Full Size Vans Available gt GM Delivering on Collision Parts Packaging Improvements gt Vehicle Crash Avoidance Technology Makes Advances Chevrolet Silverado More Inside Including Collision Repair Procedures CONTENTS GM OE Service 4 Parts Update The latest word on product development and technologies Genuine fj Parts ea Apr Jun 2013 Repairlnsights Business of Repairs New ideas that can benefit how your shop operates and profits The Technical Side Discover new ways to approach service and repairs GM Repairlnsights Online m m MEN Download this issue and past issues of GM Repairlnsights magazine at www gmrepairinsights com More Genuine GM Parts resources and links GM Repairlnsights Headquarters 2604 N E Industrial Dr 230 N Kansas City MO 64117 Email dealersupport proactgroup com Compliments of your GM dealer We invite your input and suggestions Please address letters to the editor to the above address Letters submitted imply the right to edit and publish Every effort is made to ensure the accuracy of the information in the offers contained in this magazine However printing and typographical errors may occur These are not intentional and are not the responsibility of GM2. Packaging Worthy of the Part Genuine GM Parts Packaging Effort Targets Superior Arrival Quality A collision isn t the only occasion when exterior vehicle parts sustain damage Before they re even unpacked replacement parts risk being crushed twisted broken and shattered Parts packaging that fails to hold up during the rigors of distribution can sideline parts before repairs even begin The problem often lies with both packaging and handling deficiencies The result can be costly delays as parts are re ordered and re shipped GM Customer Care and Aftersales GM CCA is working to ensure damage remains an extreme rarity where Genuine GM Parts are involved Over the past five years GM CCA quality engineers have been intensely studying parts damage Now says Andrew McKittrick GM CCA Quality Damage analyst the focus is turning to new packaging designs that will offer the best protection in the business Using weekly damage data on an individual part number basis we are tracking the details of every claim and our strong staff of packaging and quality engineers have created the statistics and studies showing where we need to make improvements says McKittrick That data is helping us understand why packaging fails at different points in the distribution network and how to produce new design ideas which we re now putting in place By isolating common denominators in failure improvements can be made to packa
3. Braking Most Wanted List of acts like a virtual bumper slamming on transportation safety the brakes as a last resort to help drivers improvements avoid crashes The nature of repairs will become more complex as these systems that incorporate sensors and more exotic types of materials are installed oidance could preve L says Ron Doerr GM Dealer wholesale manager In many ways you re working on a computer not a car anymore and the advent of crash avoidance systems makes that even So say new government and insurance industry studies more true that are building the case for making technologies like automatic braking stability control and lane departure BBB Bs warning systems standard features on vehicles However the real impact on collision reduction won t Genuine m Parts happen overnight If systems prove cost effective enough for mass deployment a critical mass of vehicles protected by the technology may still be years away depending on the manufacturer For another these systems will need much refinement before they can deliver a truly collision resistant vehicle Third these early systems are largely geared to low speed front to rear accidents which account for a portion of accidents GM is at the forefront of industry efforts to refine and incorporate crash avoidance technology Cadillac is leading the way outfitting some XTS models with awareness sys
4. attachment methods e Welded M6 stud and nut e Welded M6 nut and bolt e Welded M8 nut and bolt Determine which attachment method is used and perform the appropriate or alternative repair as described in this bulletin M6 Weld Stud Replacement Caution Use only the GM approved replacement fasteners with conductive finish for electrical ground repair Select a location adjacent the damaged or missing M6 ground stud having 20 mm 0 79 in clearance behind the panel surface and 20 mm 0 79 in clearance surrounding the M6 conductive rivet stud flange Using GM approved residue free solvent or equivalent remove any grease from the repair site and allow to dry Note Ensure 20 mm 0 79 in clearance is maintained behind the panel to be drilled 3 Drill a10 mm 0 40 in diameter hole through the panel 4 Remove paint and primer from the area surrounding the 10 mm 0 40 in hole until bare metal is visible Important The M6 conductive rivet stud as shown can accommodate a panel thickness range of 0 7 4 2 mm 0 03 0 17 in If there are layers of sheet metal they should be touching without any air gaps to ensure a good ground Select a M6 conductive rivet stud Refer to the Parts Information section of this bulletin Note Use the GE 50377 rivet stud tool kit Place the M6 conductive rivet stud 1 in the 10 mm 0 40 in hole Assemble the rivet stud tool 2 with the groove and flare side facing the rivet stud then the washer an
5. available in the Genuine GM Parts Bump The Competition program Lighting Panels Fascias Supports Brackets Braces Wheels Radiators Condensers Mirrors Frames Bars Absorbers Hoods Doors Rods Struts Fans Hubs Belts Fenders Moldings Grilles Windows Windshields Ask your dealer for program details genuinegmparts com Genuine amp Parts Apr Jun 2013 Repairinsights Ex GM OE Service Parts Updates Get Full Size Van Customers On Their Way With New Rear Bumper Assemblies If your commercial van customers want their GM Customer Care and Aftersales GM CCA Component parts for these repairs remain our default service strategy repairs done yesterday factory assembled to accommodate every customer and we will continue Genuine GM Parts rear bumpers may help to service them but we think offering full assemblies will l be an attractive option for many customers you deliver In all four application specific assemblies are available in either chrome or black The bumpers and brackets are interchangeable from 1997 to 2014 A step pad and end Cap extension change in 2003 from gray to black is why the usage range only spans from 2003 to 2014 All bumper assemblies include step pad end cap extensions and mounting brackets For model year 2013 applications select Chevrolet and GMC vans will come with a rear park assist option UD7 For vehicles built with the UD7 option sensors a
6. 59335 Dual Rear Assist Wheels 2007 2013 GM Truck Light with Park 20899360 Duty Assist 2011 2013 GM Truck HD with Park 22 92252 Dual Rear Wheels Single Rear Wheels 2007 2010 GM Truck HD Single Rear Wheels with Park Assist Assist 2011 2013 GM Truck with Park 22 92253 Heavy Duty Assist 2011 2013 GM Truck w out Park 22932801 Heavy Duty Assist 2011 2013 GM Truck HD w out Park 22792255 Dual Rear Assist Wheels Model Year Application Option Part Number 2007 2013 GM Truck Light w out Park 22932803 Duty Assist 2003 2014 Express w out Park 25962249 Savana Assist Chrome 2003 2014 Express w out Park 25962250 Savana Black Assist 2013 2014 Express with Park 22783433 Savana Black Assist 2013 2014 Express with Park 22783434 Savana Assist Chrome Chevrolet Silverado GMC Sierra and Chevrolet Express GMC Savana Rear Bumper Assemblies The assembly units are plug and play and include Y OE fit and finish bumpers fit right the first time VY Park assist sensors when applicable you won t Spend time testing and installing sensors VY Fully wired license plate lamps when applicable VY Competitive prices allowing you to use OE replacement parts and give your customers the fit and finish they deserve at a price they are willing to pay Apr Jun 2013 Repairlnsights 5 Business of Repairs Form fitting fascia boomerang box
7. and efficiency The transmissions feature Auto Grade Braking which downshifts on downgrades to help reduce brake wear 2014 4 3L V6 EcoTec3 Even though the 2014 Chevrolet Silverado and the 2014 GMC Sierra are new vehicles service and repair information resources are a click away at www gmtechinfo com Electronic Service Information Technicians and shop owners can log on to the site to gain access to subscription services for service procedures and repair manuals A complete Service Manual will soon be accessible 24 7 through a subscription to the site Free collision repair procedures will soon be available for the vehicles by going to www genuinegmparts com Apr Jun 2013 Repairlnsights Service Bulletin Electrical Ground Repair Overview 10 08 45 001D Information for Electrical Ground Repair Use New Replacement Fasteners with Conductive Finish Subject Information for Electrical Ground Repair Use New Replacement Fasteners with Conductive Finish Models 2014 and Prior GM Passenger Cars and Trucks Proper electrical system function relies on secure stable and corrosion free electrical ground connections Loose stripped or corroded connections increase the possibility of improper system function and loss of module communication These conditions may also lead to unnecessary repairs and component replacement In general electrical ground connections are accomplished using one or a combination of the following
8. any dealer or the companies or individuals who create produce and distribute this magazine Offers and pricing may change at any time without prior notification The descriptions and specifications in this publication were in effect at the time of approval for We Support Voluntary Certification National Institute for AUTOMOTIVE SERVICE EXCELLENCE printing General Motors reserves the right to change WwWww ase com specifications without notice and without obligation Published letters do not necessarily reflect the opinions of General Motors or General Motors Parts General Motors Detroit MI 48202 2013 General Motors All rights reserved Bump The Competition Save Time Save Money GM OE Service parts quality fit and performance at competitive prices why choose anything less Of all the reasons to use Genuine GM Parts you can add unbeatable value to the list Because now your GM dealer can offer highly competitive pricing on the Genuine GM Parts that make up a very large portion of the total collision parts business Getting Genuine GM Parts at aftermarket competitive prices is easy 1 Send a complete insurance repair estimate to your GM dealer 2 Your GM dealer will review and notify you about Genuine GM Parts that are eligible for Bump The Competition discounts 3 Place your order and take advantage of the savings ml m m www genuinegmparts com Over 4 900 part numbers now
9. d the M6 nut 3 Genuine fal Parts Apr Jun 2013 Repairlnsights 9 The Technical Side cont d Electrical Ground Repair M6 Weld Stud Replacement cont a Using a wrench on the rivet stud tool and a socket on the M6 nut secure the M6 conductive rivet stud Ensure the rivet stud is securely fastened WITHOUT ANY detectable movement Completely wrap the threads of the rivet stud with painters tape or equivalent Note The rivet stud and surrounding panel area MUST BE properly refinished PRIOR to the installation of the ground wire terminal and conductive nut to maintain a secure stable and corrosion free electrical ground 1 Refinish the repair area using an anti corrosion primer Refer to Anti Corrosion Treatment and Repair in SI 1 Allow the refinished repair area to cure sufficiently before removing the protective material applied to the rivet stud threads 1 Remove the painters tape or equivalent from the rivet stud threads 1 Using GM approved residue free solvent or equivalent thoroughly clean the rivet stud threads to remove any adhesive and allow to dry 10 Apr Jun 2013 Repairlnsights 14 Using a small brush apply Dielectric Lubricant GM P N 12377900 Canadian P N 10953529 to the threads of the M6 conductive rivet stud Note Fretting corrosion is a build up of insulating oxidized wear debris that can form when there is a small motion between electrical contacts The ox
10. ging spanning broad parts categories It s not a one size fits all approach instead it offers a way to more quickly implement changes And that s already happening across several Genuine GM Parts families including VY Headlamps Expandable foam bags are out and trays are in Trays will better secure the headlamp inside the box a Apr Jun 2013 Repairlnsights Y Mirrors After identifying acommon and routine damage problem with some 160 mirrors GM CCA designed a single new pack Y Exhausts After isolating a specific problem of damaged exhaust tips packaging now incorporates extra protection at the ends Now if a box is dragged across the floor a bubble sheet corrugated push on box will protect chrome tips V Fascias A new form fitting boomerang box will reduce scuffing scraping and warping on especially susceptible fascias Y Tailgates liftgates Soft foam will replace hard honeycomb block protective inserts on many sheet metal packages With more Class A protection damage is down nearly 25 VY Doors An upright box with internal packaging allowing the Class A surface to float will replace the damage prone traditional laydown package Prior to rollout parts packages for Genuine GM Parts are thoroughly tested says GM CCA packaging supervisor Todd Gibbon Testing protocols exceed those of shippers like Federal Express or UPS Packaging must hold up through 10 drops from 47 inches co
11. idized wear debris can accumulate at the electrical contact points causing the electrical resistance across the connection to increase 1 5 Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal 1 6 Install the electrical ground wire terminal to the rivet stud 1 Select a M6 conductive nut Refer to the Parts Information section of this bulletin 1 Install the M6 conductive nut to the rivet stud and Tighten to 8 Y 71 1b in 1 9 Verify proper system operation Note The remainder of this bulletin with complete procedures for M6 Weld Nut M6 Weld Nut Alternative Repair M8 Weld Nut and M8 Weld Nut Alternative Repair is available as a download by going to www gmrepairinsights com WE VE GOT ALL THE PARTS YOU NEED If youre doing a collision repair procedure remember that we ve got all the related parts you need adhesives windshields chassis and suspension parts cooling system parts whatever you need to complete the job right the first time Genuine fal Parts alone the report said ee Adva nce of Veh icle Following closely on that report the National x Crash Avoida nice Transportation Safety Board called for making a menu of established Technology Raises and emerging crash avoidance technologies Hopes and Questions standard elements of new vehicles It put those technologies on its annual Cggiliac s Front and Rear Automatic
12. mpared to 30 inches for carriers It also must sustain a three hour vibration test in horizontal and vertical orientation Obviously it doesn t matter how good a part is if the customer can t get it says Gibbon GM CCA has always strived to be the best in not only parts quality but how they re packaged Now we re focused on going to the next level and we re saying that we re going to be the best in that respect bar none Genuine E Parts The Technical Side 2014 Truck Leaders Stronger and More Capable Silverado Bold and Refined Sierra Ready to Launch Next generation pickups feature advanced powertrains design and technology 2014 Silverado and Sierra at a Glance Silverado and Sierra cabs are stronger than ever before with nearly two thirds of the structure made from high strength steel for a confident feel and improved safety Similarly the main rails and key cross members of the updated frame are high strength steel with major elements hydroformed for reduced mass and improved strength Both pickups are made from roll formed steel for increased strength and reduced mass compared with the stamped beds used by major competitors Three all new EcoTec3 engines Three new EcoTec3 engines developed specifically for the demands of truck duty cycles are now available All feature a trio of State of the art technologies direct injection cylinder deactivation and continuously variable valve timing
13. nd a wire harness with pigtail are included in bumper assemblies According to Ogden the success of bumper assembly sales for Silverado and Sierra is ultimately what drove GM to offer rear bumper assemblies for full size vans The chart on the right is a complete list of rear bumper assemblies Rear bumper 2013 Chevrolet Express available from GM CCA GM CCA is scheduling a mid May launch of the Installation ready assemblies for assemblies 2003 2013 Chevrolet Express and GMC Savana passenger and Cargo vans are a time saving alternative to purchasing and assembling 10 component parts The addition of full assemblies for service is our way of saying we hear you when Independent Body Shops IBSs tell us they value a one stop supplier who has the parts in the formats they need to complete repair jobs as quickly as possible says Chad Ogden product specialist Collision Parts for Rear bumper assembly illustrated view 4 Apr Jun 2013 Repairlnsights Genuine fal Parts Transparent view indicates sensors and bumper brackets GM Bumper Assembly Applications Model Year Application Option Part Number 1999 2007 GM Truck GMT Fleetside 12496085 800 Light Duty 1999 2005 GM Truck GMT Stepside 12496087 800 Light Duty 2007 2010 GM Truck HD w out Park 19259332 Assist 19259333 2007 2010 GM Truck HD w out Park 19259334 Dual Rear Assist Wheels 2007 2010 GM Truck HD with Park 192
14. tems that flash warnings and alerts of impending danger and assist technologies like automatic braking adaptive cruise control and collision preparation These are the types of technologies that hold real promise for reducing collisions say groups like the National Highway Traffic Safety Administration NHTSA and the Insurance Institute for Highway Safety IIHS In a Study released last June the NHTSA concluded that safety improvements incorporated into model year 2001 2009 vehicles prevented the crashes of 700 000 vehicles Improvements to the 2008 fleet alone prevented 200 000 We estimate the likelihood of crashing in 100 000 miles of driving has decreased from 30 percentina model year 2000 car to 25 percent in a model year 2008 Apr Jun 2013 Repairlnsights 11 Genuine g Parts We re one stop For your shop Genuine GM Parts Plus all the associated parts you need Genuine wg Parts CLIP AND PLACE BY YOUR TELEPHONE Give us a call for Genuine GM Parts and associated collision repair parts All at one convenient location ot
15. that optimize power torque and efficiency across a broad range of operating conditions 2014 GMC Sierra Due to the added torque of the new V8 engines new 9 5 or 9 76 inch rear axles are used New bumper corner steps combined with handholds built into the new box rail protectors make it easier to access the box pik hak a ba a a eee E tee a ties ee AF l ie F ive ho a 4 TE F i r ae Pope Ae i 5 ie er ir Apr Jun 2013 Repairinsights The new trio of engines is designed to match the needs of truck customers and to provide more horsepower more torque and better fuel economy than previous Silverado and Sierra engines All three engines feature an advanced combustion system for more efficiently turning fuel into work and all three are designed to seamlessly switch to four cylinder mode to improve efficiency during light load driving Aluminum blocks and heads help lower weight The new engine family includes VY Anew standard 4 3L V6 Its large displacement delivers the torque to power a crew cab and pull a substantial trailer Y Anew 5 3L V8 It is engineered to provide more horsepower more torque and better fuel economy than the current 5 3L V8 Y Anew 6 2L V8 It is engineered to be the most capable engine in any light duty pickup All three engines feature a six speed automatic i a x i gl By te al he ai a a iy transmission with gear ratios and shift schedules optimized for performance
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