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1. 3 A Ground Pole Mount is considered standard on all KA KU ODUs 4 Two monopole support arms must be installed on all KA KU ODUs unless a DIRECTV approved pole rail or S mount is used 5 A KA KU ODU is required on ALL HD installs or upgrades Copyright 2003 DIRECTV Unpublished work All rights reserved Page 4 Revised 09 21 2011 Version 3 1 6 A wideband 6X8 multi switch is to be used on all KA KU installs requiring more than 4 lines or includes WorldDirect unless a SWiM LNB is used 7 An MPEG 4 compatible R22 H20 H21 H23 H24 H25 HR20 HR21 HR22 HR23 or HR24 receiver is required on all KA KU HD installs Addendum C Alaska Hawaii Installs 1 Installation of correct ODU s in Alaska Hawaii is required a To acquire the 99 101 and 103 satellites requires a 1 2 M ODU 1 8 M in some areas of Alaska b To acquire the 110 and 119 satellites requires a second 1 2 M ODU 1 8 M in some areas of Alaska c To acquire the 95 satellite requires an 87CM ODU d Add the appropriate LNB kits to receive the proper programming per the customer Work Order request 2 Standard IRDs in AK or HI are the H20 H21 H23 H24 and H25 standard DVRs are R22s All AK or HI receivers must be MPEG 4 capable 3 A SWIM 8 module is to be used on all Alaska Hawaii installs Addendum D DIRECTV Connected Home installs DIRECTV on DEMAND Multi Room Viewing Media Share DIRECTV Apps etc Multi Room Viewin 1 Install
2. 4 ODU INSTALLATION 4 1 Antenna Assembly Refer to the specific ODU assembly manual included with every ODU for this application 4 2 Wall Mounting Wood Locate a suitable wall to attach the base of the mount to using six lag Rafter or Stud 5 16 x 3 Center Line Lag Bolt Outside Holes 5 16 x 2 Lag Bolt 5 16 x 2 Lag Bolt Center Holes f o fo Se t 7 l y Z TJG Spacer i i i Outside Holes Si 1 H screws two 5 16 x 3 for the center EE holes and four 5 16 x 2 for the outside Ng ie x2 holes 5 16 x 2 Lag Bolt Lag Bolt 5 16 x3 Lag Bolt A solid clean smooth surface will best facilitate the attachment of the mount base to the structure Attach the base plumb using a torpedo level or post level and the mast will plumb much easier which will allow for a tighter alignment of the antenna A shim may be necessary to achieve this when attaching the base to lap siding Look for a row of nails attaching the siding to the house to easily locate wall studs or use a stud finder Loosen the bolts located in the curved slot on both sides of the mast and move the mast to a 90 degree angle from the base to allow access to the center holes Align the two center holes in the base plate with the centerline of the stud see diagram With a pencil mark the location of the top center hole on the mounting surface to indicate drilling point Drill a 1 8 pil
3. DIRECTV DIRECTV FIELD SERVICES Technical publication intended for use by DIRECTV Field Technicians and Authorized Dealers Standard Professional Installation Guidelines Page 1 DIRECTV Residential Statement of Work DIRECTSYV residential installations include all of the following 1 Confirmation of installation appointment DIRECTV recommends that at a minimum each customer should receive one 1 pre call from retailer installation contractor prior to any work being performed Contact the customer e Pre call or utilize Hand Held ETA process By 8 30 A M for morning appointments and by 12 30 P M for afternoon appointments 2 Arrival at customer s residence within the designated window of time wearing proper ID and uniform 3 With respect to each and every customer visit pursuant to a Work Order activity HSP technicians shall be required to report his her arrival at the customer location via the hand held device or by calling into dispatch upon arrival at each Work Order activity The technician is also required to activate receivers via the hand held device receiver dispatch or the IVR and complete the Work Order activity via hand held device or by calling into dispatch upon completion of the job 4 Completion of a site survey and planning the installation with the customer coaxial cable routing antenna location connection of devices 5 Verify services ordered and work to be performed with customer Any non standar
4. During winter months removing snow from ODU may clear this problem 12 Multi switches 12 1 Purpose Multi switches can be used when the required number of outlets exceeds the available number of IRD inputs from the ODU Refer to current Installation diagrams 12 2 Types of Multi Switches It is important to determine the correct switch for your application Deciding factors e Number of IRD inputs required e Orbital slot programming requirements e Kaku requires the use of a wideband Multi switch 250 2150MHZ unless a SWiM system is installed Always use DIRECTV approved products gt Note A multi switch can not be used with a Single output LNB 12 3 Multi Switch Functions The multi switch controls the selection of left and right hand polarized inputs from the LNB by sensing voltage from the IRD Thirteen 13 VDC causes the multi switch to switch to a right hand polarized signal Eighteen 18 VDC causes the multi switch to switch to a left hand polarized signal In multi sat applications the multi switch also selects the LNB A 22 KHz tone generated from the IRD triggers the LNB selection All multi switches pass power to the LNB Some have external power supplies A multiswitch should not be used to combine oft air or CATV A dedicated coax cable must be used from the antenna or CATV to the TV Al powered Multi switches polarity lock the LNBs The LNB is always locke
5. Listed device approved for grounding bonding may be used as a transition device e Flooded cable must be used in any buried application regardless of the distance A buried application is defined as under ground mulch soil rock landscaping material or a temporary drop intended to be buried later The demarcation for mobile homes or crawlspaces is the wall or skirt of the structure The cable does not have to be flooded nor buried once inside the crawlspace or under a mobile home If a trailer is being installed avoid bringing cables inside through the wall instead always bring cables up through the floor If this is not possible outside wall then drilling through the wall may be the only option Care must be taken to avoid electrical wiring Copyright 2003 DIRECTV Unpublished work All rights reserved Page 26 Revised 09 21 2011 Version 3 1 4 When bringing the cable in through a wall or down a wall from the attic use a wall plate to bring the cable into the room As a standard install you can always use a 24 inch drill bit to drill down through the wall from the standard electrical outlet height down through the sill plate in the basement or crawl space This should be considered normal installation and NOT a wall fish 5 Floor Information i When the floor is carpeted if possible pull a small 1 2 section from the wall and drill through the floor so there is no damage to the carpet If it is necessary to drill
6. Look around to see if customer is outdoors gt Note Under no circumstances should a private dwelling or apartment be entered without the customer a representative of the customer or the homeowner being present e If the customer is not home leave a door hanger and contact your office and supervisor immediately The dispatcher should note the account with a description of the home and time e The work order will be rescheduled following DIRECTV procedures 15 4 Late For Appointment If you are going to be late for an appointment always call the customer and notify your office Dispatch should note the account and attempt to reassign the job to a technician that can get there within the timeframe 15 5 Technician Responsibility The last person at a home is responsible for all compliance with DIRECTV standards This includes but is not limited to NEC grounding and workmanship 15 6 Clean Up After Installation Small things make a big difference The customer s house yard and any work area shall be left CLEAN of any installation debris including empty boxes tie wraps drilling dust dirt etc Vacuum or sweep up any debris created by your installation gt ALWAYS SHOW PRIDE IN YOUR WORK gt SHOW RESPECT FOR THE CUSTOMER S TIME AND HOME Copyright 2003 DIRECTV Unpublished work All rights reserved Page 38 Revised 09 21 2011 Version 3 1 SBCA INFORMATION gt DIRECTV All technicians
7. Programming is software composed of audio and video information The information is transported on the DIRECTV system in a compressed digital format With digital compression several channels can be placed in the space that was required for one analog signal Satellites have channels which are called transponders Each transponder operates at a set and different frequency by using a carrier Each carrier is modulated with digital information 1 3 Uplink Uplink is the name for the ground based satellite transmitter It transmits the signal Programming Carrier to the satellite Transmissions are at microwave frequencies between 14 and 14 5 GHz DIRECTV utilizes multiple up link facilities and each broadcasts several carriers To gather programming content ensure its digital quality and transmit the signal up to the satellites DIRECTV created two of the most sophisticated digital broadcast centers in the world in Castle Rock Colorado and Los Angeles California Programming comes to the broadcast center from our content providers CNN ESPN all local into local feeds etc via satellite fiber optic cable and or special digital tape Most satellite delivered programming is immediately digitized encrypted and up linked to the orbiting satellites Some programs are copied to professional video servers by the broadcast centers state of the art automation equipment to be broadcast later DIRECTV first launched service in the summer of 199
8. Unpublished work All rights reserved Revised 09 21 2011 Version 3 1 Page 20 pipe and flatten one end then place the flattened end of the pipe in the concrete to prevent rotation The pipe should extend at least 30 into the concrete pier 4 7 Concrete The use of Fast Set concrete must be used if the installation is being done the same day as the pole is being cemented A minimum of 150lbs of concrete will be used on poles with a 2 diameter A minimum of 120lbs of concrete will be used on poles with a 1 5 8 diameter It is acceptable to mix regular concrete and Fast Set 50 50 prior to pouring concrete into the posthole If regular concrete is being used it must be left to cure 24 hours prior to installing the antenna on the pole gt Install Tip Dig the hole and set the pole prior to digging the trench cabling grounding etc This way there will be more time for the concrete to set prior to placing the ODU on the post 4 8 Trench Drop Bury 1 Bury the drop cable to a minimum 6 inch depth or to a depth required by local codes The buried RG 6 cable must be a minimum of 12 from buried electrical services NEC 810 18 A Any cable that is direct buried must be flooded underground rated cable 2 Prior to digging the trench ensure that there are no utilities in the proposed path Mobile home parks and MDU projects can have many more obstructions 3 The trench should be prepared in such a way as to eliminat
9. 00 GRAND TOTAL A CHECKS PAYABLE TO THE NAME OF THE APPLICABLE INSTALLATION COMPANY CHECK NUMBER CUSTOMER PRE APPROVAL OF ABOVE ADDITIONAL CHARGES MUST BE OBTAINED PRIOR TO BEGINNING INSTALLATION CUSTOMERS SIGNATURE I AGREE TO PAY ALL OF THE ABOVE ADDITIONAL CHARGES IMMEDIATELY UPON COMPLETION OF INSTALLATION Copyright 2003 DIRECTV Unpublished work All rights reserved Page 7 Revised 09 21 2011 Version 3 1 2 DIRECTV Installation amp Customer Service Manual Page 8 BASIC SATELLITE THEORY AND BACKGROUND sssossrrssrsssressrersrersersrsorssrrssrrrrsrss rens sn ers n sne n aren an on 1 1 Key Elements isi ica celine stn ee doe ee 1 2 Programming Camiri aran ie aaa 1 3 UPNK nos tranca a Er RE a AES CR oia NERE AE SAVE lero 1 4 E te Be UE 1 5 Satellite Link Analysis o smossesessrresrrssrrssrrssrresrrrsrrrsr rss rss rR RAR R RK KR RAKA RAKA RAKARE KR RR KR REKA RR KR ARR ARR An on 1 6 Creation of the DIRECTV System ssssoreesrrssrrrsrrrsrsrsrnrsrrsrrrsr rss nr rs nn c cnn KRKA ARSA KRA Kn nan on DIRECTV Receiver Control Policy 2 gt INTRODUCTION 2 cahe ie nent tiie sees ale Stade es sn base han n SM bh dee ed eee oe 2 1 real ee a AA A SR RA A EE 2 2 euer e EE 2 3 VE MO Midi din rer Bots nas tah ad neice decd cated aad eed Cd Hes edna adele Cav 2 4 Pre Installation Process icac Aiea i ian eee iii aaae 3 USITE SURVEY o AS eae ete tal wate a eel 3 1 Prelimina
10. any parties who violate such laws to the fullest extent of the law Distributors are required to notify DIRECTV Signal Integrity immediately at 800 830 6090 in the event they have knowledge or reason to believe that any parties are using or are attempting to use DIRECTV or any equipment for the unlawful reception of programming Notice Under federal law DIRECTV is vested with the right to prosecute a civil case and recover damages against any party engaged in signal theft activities It is the responsibility of each installer to assist us in our efforts to keep signal theft out of the home satellite market If you have any questions about signal theft or DIRECTV Inc policies in this regard please contact DIRECTV directly Copyright 2003 DIRECTV Unpublished work All rights reserved Page 13 Revised 09 21 2011 Version 3 1 2 INTRODUCTION All employees contractors or agents working for a DIRECTV sales agent are required to follow the practices procedures and standards found in this manual Any variation from these standards requires prior written approval from DIRECTV technical operations It is imperative each person representing DIRECTV provide the best products prompt responses to problems and courtesy to all DIRECTV customers The installation technician is often the only DIRECTV representative to have direct and personal contact with our customer The installer s efficiency appearance and demeanor de
11. fluorescent lighting halogen lamps or other devices that may cause surges in power Look for overloaded power strips Check for loose telephone jacks with exposed or faulty wiring Look for possible overheated IRD may be located in enclosed cabinet with other electronic equipment Check IRD cable connection ar op Soft Boot Perfomed by pressing the Red RESET button on the front panel of the IRD behind the access door this keeps the main power connected Also some components remain energized without interrupting their current state Hard Boot Unplug receiver and let sit for 10 minutes Plug back in and power up 14 Trouble Shooting Resources gt Call your supervisor or trainer gt For technical assistance contact the ISS Department at 800 778 3431 ISS hours are 6 a m 9 p m Mountain time seven days a week gt Refer to the Service Certification Training Materials gt Escalate equipment or broadcast issues to engineering using the Field Problem Report gt For Retail assistance contact the Retail Department gt For Customer Service assistance contact the Customer Service Department 15 RISK MANAGEMENT 15 1 Property Damage Every technician is responsible to take appropriate precautions to avoid damage to a customer s property or belongings In most cases damage and accidents happen when we e Lose concentration and skip necessary steps e Get frustrated with a problem e Lack of know
12. must be SBCA certified OR To obtain information on the Satellite Broadcasting and Communications Association gt 800 541 5981 gt WWW SBCA COM gt E mail info Osbca org Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 39 Revised 09 21 2011 Version 3 1
13. through the carpet properly prepare the carpet for drilling The recommended method is using a carpet punch ii Be sure the customer understands you will be placing the cable through the carpet Do not try to drill through the carpeting as this may cause the carpeting strands to get caught on the drill bit and will snag the carpet and cause damage 6 The ground block or other DIRECTV approved U L Listed device approved for grounding bonding should be located outside whenever possible 7 When bringing cable inside a structure into the basement or attic the method of drilling may differ Always drill at an angle so that the outside hole is lower than the inside hole to prevent moisture from entering the wall space a If drilling into the basement it may be best to drill from the outside in b If drilling into the room where the IRD will be it is usually best to drill from the inside out for hole placement c Any time the cable runs down an outside wall or entering from above the hole into the house put a drip loop at the hole to prevent water from entering the wall The loop in the cable must be at least a 5 1 2 diameter 7 TELEPHONE LINE INSTALLATION AND TROUBLE SHOOTING Connection of the receiver to a telephone line is mandatory Every effort must be made to connect the receiver to the customer s telephone line In the event that a customer doesn t have a telephone DIRECTV does have the ability to author
14. to attach the 46 to the ground rod The 410 from the ground block may be attached to the 46 with a split bolt connector The other end of the 46 must be connected to the electrical service ground conductor wire or the electric service ground rod 5 At the house electrical ground the 6 can be bonded either to the house ground conductor with a split bolt rated for two wire connection or to the electrical ground rod with a separate ground rod clamp approved for burial There are several things to keep in mind when using this method 6 The 6 will be run to the house ground either underneath the house or buried if the house is built on a slab 5 10 Summary of Grounding This is an extremely important step in the DIRECTV installation If done correctly it will provide protection against fires and electrical shock for the customer To ensure the continuing integrity of the grounding system you have setup at the customer s house this will tell the customer or any service technician to contact DIRECTV if the need arises to disconnect our ground from the grounding system of the house Remember when configuring the ground run the length of the ground wire must be as short as possible and not exceed 20ft in length gt DANGER Never disconnect the house or any other utilities ground connection in attempts to connect your wire to the house grounding wire gt Note Changes in the NEC code have reduced the maximum length of the 10A
15. 2011 Version 3 1 5 2 Suitable Ground Sources When attaching the ground wire from the ground block or other DIRECTV approved U L Listed device approved for grounding bonding or UL listed device to the house electrical ground system The options below are in the recommended order The 4 braid or 6 solid copper grounding electrode conductor wire connecting to the electrical service ground source gt Itis easy to attach and usually easy to access Remember to take sandpaper or something similar and scrape off any paint or corrosion that might have built up on the wire This is required to make a good connection Never do anything that would damage or weaken any ground wire Use a split bolt or other UL listed and labeled part identified for the purpose to attach the 10AWG ground wire from the ground block to the ground conductor wire Wrench tighten the connection 2 The house intersystem bonding termination as defined by NEC article 810 21 F 1 This bonding termination may be a 6AWG solid copper stub exiting or terminal bar attached to a meter enclosure and provided by a licensed electrical installer 3 The service meter enclosure housing 4 The house ground rod electrode using a separate grounding attachment The installer may not alter the existing electrode connections in any way in order to install their own 5 The panel box or breaker fuse box ground lug stud or housing corner corner clamp attachment 6 The metallic ser
16. 4 According to industry statistics DIRECTV became the fastest selling consumer electronics product ever to enter the market faster than color TVs CD players and VCR DVDs DIRECTV programming is distributed by several high power satellites Ka Sat 103 All DIRECTV satellites are located in geosynchronous orbit Sere EES 22 235 miles above the earth DIRECTV provides service Ka Sat 99 R NR usano from five orbital locations under authority granted by the S i FCC 72 5 WL 95 WL 99 WL 101 WL 103 WL 110 WL and 119 WL After DIRECTV is installed a process that includes aligning the antenna to the satellites no adjustment is necessary to change programming because the satellites remain in the same location in the sky The antenna never has to track the satellites so there s no waiting for the picture to come in and little maintenance is required No trees leaves buildings can be in the line of sight between antenna and satellites Copyright 2003 DIRECTV Unpublished work All rights reserved Page 11 Revised 09 21 2011 Version 3 1 If you re familiar with multimedia computers you may have heard of MPEG which stands for Moving Pictures Experts Group MPEG is a technology that can compress a moving image so it takes a tiny fraction of the space it normally would for transmission Uncompressed digital images can be enormous about ten or twenty seconds would fill up the hard drive on a home compute
17. DVD must be on and set to channel 3 or 4 or select A V inputs Be prepared to refer the customer to their owner s manual if they have any questions regarding use of their own television VCR DVD etc RF cable should always be connected so the customer has these options This will reduce service calls Explain How to Record Off Air amp Cable Programming The DIRECTV must be set to TV mode using the SAT TV button if applicable Powering the IRD off will also default to TV mode VCR DVD must be tuned to the off air cable channel you wish to record if the locals are not integrated into the IRD If customer wants to watch the same program while recording the TV and VCR DVD must be tuned to the same channel Stereo Connection Explain the normal stereo operation provide a quick overview for the customer Explain demonstrate to them which stereo input DIRECTV is connected to e g AUX CD etc Other options if the stereo is connected to the volume controlled audio out of the TV DIRECTV off air and VCR DVD signals will pass to the stereo from the TV and be controlled by the TV volume Make sure they can balance the stereo volume with the TV volume Example stereo volume turned down too much will require much higher TV volume which can distort the sound Explain any other reconfigured home electronics components you may have interfaced into the system example DVD player games etc Parental Contro
18. IRD then make sure any jumper you install will not be in the way of any door or walking path Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 27 Revised 09 21 2011 Version 3 1 2 Installation must be completed with approved telephone station wire Install a biscuit jack or combination wall plate behind the TV and use a modular telephone jumper to connect the jack to the IRD 3 In some cases it may be necessary to attach the station wire to an existing outlet This is allowed when a home run is not practical however under no circumstances should the customer s wire be cut The wire must be connected to an appropriate connection in the existing outlet 4 When connecting the telephone line to the terminals in the outside box always observe correct polarity red and green 5 Be careful not to disturb existing telephone connections 6 If the telephone line is installed underneath the house be careful not to let the wire lay on the ground It will need to be tacked up along the underside of the house to prevent possible damage 7 If the phone line is attached along the outside of the house run it along the lines of the house Always try to keep it as well as the coax concealed as much as possible It is sometimes feasible to run the telephone line underneath the coax thereby concealing it completely 8 Biscuit type telephone jacks can be attached with double stick foam tape that comes with them or attached di
19. NIC TAP music channels h DIRECTV interactive how to use and navigate colored buttons and to look for the options when in the guide or tuning to certain channels i Explain usage and location of all mix channels 102 news 104 sports The green button toggles through the audio for each channel The arrows move the yellow wrap and pressing select when a channel is highlighted tunes to that channel j Howto do programming searches Using keyboard style and letter input via remote example a 2 k pressing 5 twice z 9 pressed 4x k How the Caller ID works how to disable or enable the caller ID and check previous calls received A working phone line must be connected Inform the customer about the customer information channels at the end of the customer education Channel 1 Also show how to get to the interactive help menu menu gt Parental Fav amp Set Up gt help gt topics or FAQ s m Howto access games Channel 110 A phone line must be connected to set up a profile and collect tokens You can still play games without a phone line but lose some of the features listed above n TV Apps Press the right arrow to access weather favorite team scores and other apps On advanced products o How to program the remote for all existing devices and how to program new components to the DIRECTV remote p All known codes for all devices should be written down for the customer on the receiver manual q How to navigate the menu
20. RECTV signal at a time unless they have an advanced product IRD or two 2 IRDs connected to the PIP TV 9 4 HDTV High Definition TV In order to receive HDTV signals you must have a HDTV receiver as well as an HDTV television monitor The connection between the HDTV IRD and the HDTV must be made with the best available connection listed in descending order of preference 1 HDMI cables 2 DVI connectors 3 RGB or Component connectors The channel 3 4 or composite connection should always be made for trouble shooting purposes A KAKU ODU must be installed in order to access HDTV programming NOTE DIRECTV HD programming includes Movies Sports Local channels and Special Events DIRECTV COM lists the latest High Definition programming Information In cities where local off air HD programs are available an off air antenna may be required to receive HD locals Reception may vary based on geographic location ODU ALIGNMENT AND PEAKING Refer to current training documents for specific ODU alignment and peaking processes In all cases once performed the receivers must pass installer verification test performed by the receivers The LNB should not be removed or altered once the alignment is completed 11 CUSTOMER EDUCATION The following topics should be explained to every customer The DIRECTV residential Customer Education includes the following Copyright 2003 DIRECTV Unpublished work All rights reserved P
21. Stereo SUMOUNG SOUNG sis seed sades dd oanad A ae eta a Ate a oe 30 9 3 Picture in Picture PIP EE 31 9 4 HDTV EIQ Definition TV aia ito dea arista Ale 31 TTAGUSTOMER E DU GATIO Niicusrabisbesteda benens tinar ses a aa ethan eege eebe ENEE 31 12 Motte eiii A E oia 35 IEN Ee 35 12 2 Types of Mulltl SwitChe 2 5 ode iria 35 12 3 Multi Switch SEL NEE 35 13 INSTALLATION TIPS Common Installation Probleme 36 TSE Premature Rain Fae iaa 36 13 2 Useful Equipment for Trouble shooting 36 13 3 Locate IRD s Main Menu and Perform Systems Test 36 13 4 Signal Streng Age EE ee ee Ee Eege 37 13 5 Additional Trouble Shooting Te 37 14 Trouble Shooting Hesources AE 37 157 RISK MANAGEMENT sonrisa Aveta tie a ed Aldaia ae 37 15 1 Property Damage EE 37 15 2 Irate GUSTOMENS iii eter a Ale eee ala Wee ite 38 15 3 Customer Not Home miii M e ege alld edie ee edt de ete deed 38 15 4 Late For APPOIntMe Nnt oanad essens sas dai 38 15 5 Technician Responsibility smessssssssssssssssorssorssorssnrssnrssnrsssrrssrrs ars ser sr rra 38 15 6 Clean Up After Installation gt Small things make a big dtterence ser snor rna 38 Copyright 2003 DIRECTV Unpublished work All rights reserved Page 10 Revised 09 21 2011 Version 3 1 BASIC SATELLITE THEORY AND BACKGROUND 1 1 Key Elements Four basic elements make up a satellite system e Programming Carrier e Uplink de O e Satellite e Receiving Equipment 1 2 Programming Carrier
22. WG ground wire to 20 feet NEC code NEC 820 40 subsection 4 gt Always comply with Local Electrical Code Requirements For example the green ground warning tag may be required when using 10AWG green ground wire 6 CABLE ROUTING After deciding the location of the IRD s plan the routing of the cable Several things should be considered 1 What type of house is it 2 Is it one or two story 3 Is the foundation conventional or slab 4 What type of siding is used When choosing a location for the ground block or other DIRECTV approved U L Listed device approved for grounding bonding choose one that is as close as possible to the house electrical ground to promote a short ground run If feasible also place it close to the point of entry for the cable run into the house Once these are determined it will be a matter of finding the shortest best route to the TVs 6 1 Conventional Foundation 1 If the house is on a conventional foundation basement or crawl space the cable should be routed underneath the house for aesthetics If this is the method chosen make sure that the cable is not left lying on the ground 2 Ifthe cable route is through a basement the cable should be attached per NEC requirements 3 Take care to place the cable out of the way of traffic or away from anything that might damage it Always fasten cable up out of the way to protect it Preferred method is over ductwork and piping Use caution aroun
23. age 31 Revised 09 21 2011 Version 3 1 1 The technician must follow all guidelines regarding proper materials and installation practices set forth in the standard residential statement of work 2 Completion of a site survey and planning the installation with the customer Coaxial cable routing antenna location connection of devices The Technician must verify approval of the installation explain why the ODU location chosen is the best solution and explain and receive written approval for all custom installation charges 3 The technician is required to provide and review the Welcome kit with the customer 4 Customer education on the IRD remote control and programming must include the following a Customer Education should be a minimum of 20 minutes b How to perform soft and hard resets of the IRD Soft reset red button Hard Reset unplug from power c Howto access and navigate through the IRD guide Navigate using the remote in the guide arrow up down 1 channel at a time channel up down page green button 12 hours red button 12 hours yellow button guide options such as sort by category How to change inputs on TV or AV receiver for viewing of DIRECTV or other customer equipment How our DIRECTV system functions with existing customer equipment including how to record on a VCR how to play a DVD and how to use surround sound f How to order PPV g Location of local channels channels A Z CH 200 and SO
24. allic conduit will need to be cleaned with sandpaper to provide a clean connection 5 6 Grounded Metal Structure Mobile Home The frame of a mobile home can only be used as a grounding point when there is no mobile home service equipment located in sight from or the service is more than 30 feet from the exterior wall of the mobile home it serves The 6 solid copper ground wire or equivalent wire that comes from the breaker panel and attaches to the frame is acceptable as a grounding point regardless of service meter or pole location Use an approved beam clamp and take care to clean the metal where the attachment will be made to ensure a good connection Also take care to check that the structure is indeed bonded to the electrical ground This may be done with a continuity check using a VOM 5 7 Grounded Metal Structure Commercial Building when cabling a commercial complex another ground source can be the grounded fire sprinkler system This option will offer a ground source but use it only as a last resort Remember to scrape off any paint coating or corrosion on the pipe to be sure it is clean and a good connection is made 5 8 Metal Underground Water Pipe Section 250 52 of the NEC states A metal underground water pipe in direct contact with the earth for 3 0 m 10 ft or more including any metal well casing effectively bonded to the pipe and electrically continuous or made electrically continuous by bonding around insulating j
25. ation of a SWiM LNB or SWiM Module 2 Use of DIRECTV approved SWiM Splitters and drop material is required Diplexers MUST NOT be used on Connected Home installs 3 Installation of a compatible receiver HR20 HR21 HR22 HR23 HR24 H21 H23 H24 H25 a Receivers must be installed in the following order 1 HR24 7 H24 2 HR23 8 H23 3 HR22 9 H21 4 HR21 10 R16 5 HR20 11 H20 6 H25 12 D12 b MPEG4 markets when MRV is not on the Work Order Receivers must be installed in the following order i Refurbished HR24 HR23 HR22 HR21 HR20 H25 H24 H23 H21 ii New HR23 HR22 HR21 HR20 H25 H23 H21 HR24 H24 4 A band stop filter must be installed at every IRD that does not have an Ethernet port or is not part of the Connected Home MRV IRDs 5 Installation of DIRECT V approved Ethernet to Coax Adapter DECA on the satellite port and Ethernet port of HR20 HR21 HR22 HR23 HR24 H21 and H23 a NOTE HR24s H24s and H25s DO NOT require a DECA unit 6 HD DVRs and HD IRDs must be configured in the network setup menu to connect to the Home network for MRV or DIRECTV on Demand 7 A system test must be run to ensure all HD DVRs and HD IRDs pass the internet and network tests 8 Technician must explain parental controls need to be set at each IRD where content is to be blocked 9 Customer education on Connected Home operation including how to troubleshoot connectivity of the IRDs and the router Copyrig
26. bottom where a lug can be attached to provide a grounding point for DIRECTV If the box or enclosure does not have this termination bar or 6AWG copper stub a corner clamp will allow you to attach the bond wire to the back corner of the box This clamp must be attached at the rear of the meter enclosure and be installed in accordance with the manufactures specifications Some power companies will allow this but you will need to be sure Contact your local power provider to verify It is imperative that this clamp can in no way impede or restrict access to the electric meter enclosure Depending on the diameter of the metallic conduit the surface of the metallic conduit will need to be cleaned with an abrasive agent to provide a clean connection gt Note Use this clamp only as a last resort Copyright 2003 DIRECTV Unpublished work All rights reserved Page 23 Revised 09 21 2011 Version 3 1 5 5 Metallic Service Raceway This option may be used if there is no electrical ground conductor available to attach to or if it is further away than the metallic conduit It is preferable to utilize this option when the metallic conduit is the service entrance conduit and is electrically continuous between the meter panel and the first main disconnect panel This type of connection will need to be made with an approved galvanized grounding strap 6 inch or 12 inch depending on the diameter of the metallic conduit The surface of the met
27. cation of house on property a Front or rear b North South East or West facing 4 Type of house a Style ranch raised ranch colonial split level etc b Roof material type condition and pitch c Type of siding brick wood slate etc 5 Other structures to be aware of are a Swimming pool or spa b Sidewalks or patio especially in winter when they may be covered with snow c Deck d Other potential mounting structures such as garage shed barn or carport e Where electric and telephone service enter the home Copyright 2003 DIRECTV Unpublished work All rights reserved Page 15 Revised 09 21 2011 Version 3 1 3 2 Unobstructed Line of Sight Use a compass and inclinometer to locate a site with an unobstructed view to the desired satellite s Ensure that you have a 10 degree window around the charted location for the satellites Remember the optimum window is for clear LINE OF SIGHT LOS from 10 left of the 99 satellite to 10 right of the 119 satellite This is a 40 window If you only require LOS to the 101 satellite and the window will not allow the full 40 clearance it is acceptable to proceed with the installation but a 10 degree window must be maintained for the satellites the customer requires for their service Take into consideration future growth of trees that may impede the signal If you cannot get a clear two year LOS window call your supervisor 3 3 Ground Source It is very i
28. d custom work with incremental costs associated must be communicated and agreed to in writing prior to commencement of installation See Addendum A for VIP Installs and Addendum B for KA KU installs for standard work policy changes for these install types PLEASE NOTE THAT ALL NON STANDARD CHARGES OR CUSTOM WORK SHALL BE SUBJECT TO DIRECTV S PUBLISHED CUSTOM RATE PRICING FOR EACH APPLICABLE CHARGE 6 Any new cable run must be DIRECTV approved RG 6 coaxial cable All cable ran from the ODU to grounding source must be new DIRECTV approved RG 6 coaxial cable The cable must be routed and properly attached through external and internal walls as needed Routing of cable through the attic without fishing down interior walls is considered standard Routing of cable through unfinished basements crawlspaces and penetrating an adjacent floor or wall fishing up less than four feet to adjacent floor is considered standard 7 Any existing coaxial cable must be replaced unless the technician is able to verify the integrity and the quality of the existing coaxial cable Any existing cable re used must meet all DIRECTV minimum signal level threshold and voltage requirements All pre existing coaxial cable fittings are to be replaced using DIRECTV approved fittings Additional Note Technicians must not access lock boxes when performing DIRECTV residential or MDU work Lock boxes are the housing units that contain distribution systems for satellite cable TV Int
29. d hot water pipes and hot water heat pipes Cable lying on a hot water pipe can be damaged Cable must have a 2 inch clearance from internal electrical wire Copyright 2003 DIRECTV Unpublished work All rights reserved Page 25 Revised 09 21 2011 Version 3 1 6 2 Slab Foundation If the house is on a slab foundation It is preferable to route the cable through the attic for aesthetic reasons The less showing on the outside the better If this is not possible run the cable along the lines of the house up either along the eave of the house or along the bottom where it will be easy to hide behind the shrubbery when tacking the cable along the outside of a house space the clips evenly so they are uniform and the cable maintains a straight line not sagging Recommended spacing for clips is 3 vertical and 12 to 18 horizontal Use caution not to crush or compress the cable when installing cable clips When running cable around corners take care not to kink it in any way Keep the minimum bend radius of 2 3 4 in mind 6 3 Cable Considerations The proper type of cable must be used for each type of situation All cables must be DIRECTV approved Series RG 6 Exterior connectors must be Tightened and torque to 30 inch pounds Sealant or Bushings 1 2 3 i All technician created entry points where a cable enters or exits a structure through an outside wall require a feed thru bushing if bushing does not ha
30. d in the 13V right hand polarity or 18V left hand polarity gt Note RD powered Multi switches can sometimes cause micro blocking or momentary loss of picture This may occur when all IRDs are tuned to a right hand polarity channel 13V and then one IRD is changed to a left hand polarity channel This can be difficult to trouble shoot Copyright 2003 DIRECTV Unpublished work All rights reserved Page 35 Revised 09 21 2011 Version 3 1 13 INSTALLATION TIPS Common Installation Problems 13 1 Premature Rain Fade This problem may be caused by the following ODU not properly peaked Long drop Bad piece of cable or non approved cable Corroded or unapproved F connectors or water in ground block or other DIRECTV approved U L Listed device approved for grounding bonding Several outlets with high insertion loss through splitters Signal quality may be good under blue skies Electrical impulse noise from arcing insulator on High Voltage power lines Leaves of a tree drooping down when wet Obstruction in line of sight Water or insects in the feed horn LNB ODU under eave of home where water runs off roof on ODU 13 2 Useful Equipment for Trouble shooting Satellite signal strength meter Digital VOM Spare IRD any model Telephone test set Telephone polarity tester Extra phone cord 10 to 25 feet 100 RG 6 test cable with connectors Power strip Or e d e E e GE e ge te 0 13 3 Locate IRD s Mai
31. depends on location the burden is on the customer to obtain any such permits Refer to the zoning issues below Have the customer remove objects from the top of or around the television set and anything in any work area which could sustain damage while you are working Do not unplug anything for any reason without customer permission beforehand ZONING ISSUES A BRIEF REVIEW Zoning varies widely by community HOA covenants exist in some subdivisions These are important but different from zoning laws Use good common sense Copyright 2003 DIRECTV Unpublished work All rights reserved Page 17 Revised 09 21 2011 Version 3 1 REMEMBER It is the small things that make a great install and a great customer experience 3 8 Non Standard Installation Address additional cost and prices with the customer prior to beginning the install PLEASE NOTE THAT ALL NON STANDARD CHARGES OR CUSTOM WORK SHALL BE SUBJECT TO DIRECTV S PUBLISHED CUSTOM RATE PRICING FOR EACH APPLICABLE CHARGE Ground pole mount for a standard dish if requested by customer but not required for LOS may include a custom charge However Ka Ku pole mounts are considered standard in any case The following examples are considered non standard installation services e Interior Exterior wall fishes e Mirror outlets additional outlets e Accessories not included in the standard installation work order e Sidewalk bore o Please refer to the Cus
32. e sharp bends in the cable and minimize the impact on the environment Be sure to maintain the standard installation practice of a 5 1 2 minimum bend diameter anything less may damage the cable Under extreme rocky conditions conduit may be required to protect the cable from damage 4 A service loop should be made at the ODU and be tie wrapped near the antenna to protect it from damage and to conceal the cable 5 The cable must be protected from damage at any location where it exits the ground gt Note Any cable that is direct buried must be flooded underground rated cable 4 9 Cable Run The cable must be run at right angles and follow the lines of the structure DN Do not attach the cable to the roof of the structure with clips nails or screws that could later cause leaks Cable can NOT be attached to electrical entrance cables or electrical conduit Rh 0 TT Cable must be kept 4 away from electrical wires on the exterior of the home and 2 away on the interior al Cable should be fastened every 18 on a horizontal run Unapproved fasteners such as staples may not be used 6 Drip Loops are required at all entry points to prevent water migration into the home If the cable enters the hole from below so water does not migrate towards the hole a J loop is not required 4 10 ODU Assembly 1 Attach the AZ EL to the ODU and torque to 4 PSF 2 Insert and seat the feed support into the bot
33. entatives nationally in order to help educate DIRECTV customers as to what the rates should be for certain services not included in a free standard professional installation The rates below are non negotiable CUSTOMER JOB NUMBER TECH NUMBER DATE sons ADDITIONAL CHARGES TO BE PAID TO THE INSTALLATION COMPANY UPON COMPLETION OF INSTALLATION Customer Charge WALL FISH per floor 49 00 POLE MOUNT REMOVAL DIG 65 00 POLE MOUNT REMOVAL CUT 20 00 POLE MOUNT PER CUSTOMERS REQUEST includes cable bury up to 20 ft 75 00 ee SIDEWALK BORE per sidewalk 35 00 e MIRROR OUTLET OR ADDITIONAL OUTLETS WITHOUT RECEIVER 45 00 ADDITIONAL OUTLETS WITH RECEIVERS 45 00 SEPARATE TRIP ADDITIONAL OUTLETS 85 00 NON PENETRATING SLED MOUNT includes ballast amp accessories 65 00 BALCONY CUSTOM MOUNT includes balcony tripods brackets 30 00 KE APPROVED FLAT CABLE JUMPER 16 00 Puna BURY CABLE OUTLET per ft 1 00 A LINE AMPS 15 00 KE HOMEPLUG POWERSTRIP each 60 00 e HOMEPLUG WALL UNIT each 30 00 WIRELESS PHONE JACK base and extension 60 00 WIRELESS PHONE JACK extension 30 00 K SURGE PROTECTOR COAX PHONE TN RELOCATE DISH Customer request includes cabling 99 00 SINGLE WIRE MULTI SWITCH SWiM does not include IRD swaps 136
34. ernet and phone along with the wiring to the units In most cases the lock box is the property of a phone or cable company and the illegal act of breaking into the lock box can subject technicians to criminal prosecution Note that DIRECTV will fully cooperate with law enforcement to identify those techs suspected to be involved in such activity Even if the customer landlord or property manager allows it technicians must not access lock boxes The only exception to this lock box guidance is in MDU Connected Properties for which the technician has been issued a key Additionally there is significant risk that such activity will result in the customer or other tenants losing signals to other services once a box is broken into and wires are disturbed 8 Proper use of DIRECTV approved drop materials from the DIRECTV Approved Materials List is required Proper use includes but is not limited to the use of approved tools for attachment of all fittings approved switches or diplexers approved coaxial cable approved grounding devices and approved coaxial cable clips or ties Copyright 2003 DIRECTV Unpublished work All rights reserved Page 2 Revised 09 21 2011 Version 3 1 14 15 16 17 18 19 20 21 All coaxial cable connections and entry points must be properly sealed and use the DIRECTV approved fitting all external connections and cable entry points must be properly weather proofed and all connections must use
35. f any power supply that is required to power the distribution system How to record programming How to pause rewind and fast forward using the remote 30 second skip and replay Setting up series link How to access and delete recorded programming from My Playlist How to manage recordings check to do list history purchases and prioritizer Double Play Toggles between two channels and you can rewind FF etc so you don t miss any action Available on DVR s HR20 s and above and R22 s with software x34 or higher It does not add record the programs to the playlist o While watching one channel press the down arrow button An OSD will appear stating you are starting double play o Press the down arrow again and type in the 2nd channel or access from the guide that you want to watch record o Now you can use the down arrow button to toggle between the two channels and use the DVR functions such as FF rewind etc o To change one of the channels tune to the one you don t want type in the new channel number and you can now toggle between the original and new channel selected PPV purchasing and recording including the ability to record and watch later or delete without being charged Program Times Programs are similar to a VCR DVD and should be explained along with the VCR DVD Daylight savings time changes can be automatically set in the menu for the IRD Explain that for sporting events that may run over the scheduled times the recordi
36. ht 2003 DIRECTV Unpublished work All rights reserved Page 5 Revised 09 21 2011 Version 3 1 Addendum E SWiM single wire multi switch a A SWiM LNB must be used for up to eight tuners b Two SWiM8 Modules or a SWiM16 must be used for nine to 16 tuners c A DIRECTV approved SWiM 2 4 or 8 way splitter must be used on all SWiM installs d All unused ports on the SWiM splitter ground block or other DIRECT V approved UL Listed device approved for grounding bonding or power supply must be weather booted with approved weather boots and terminated using a 75ohm terminator with the exception of the flex ports which must have approved weather boots and approved caps e BBCs should not be used in conjunction with a SWiM LNB or SWiM multi switch f _SWiM capable receivers must be used on all SWiM LNB installs D12 R22 R16 H20 H21 H23 H24 H25 HR20 HR21 HR22 HR23 and HR24 Copyright 2003 DIRECTV Unpublished work All rights reserved Page 6 Revised 09 21 2011 Version 3 1 DIRECTV CUSTOM RATES FOR REQUESTED SERVICES BEYOND WHAT IS PROVIDED IN A FREE STANDARD PROFESSIONAL INSTALLATION The following list contains DIRECTV s custom rates for additional services applicable nation wide These rates were established after reviewing industry charges for such services taking into account retail rates so that these rates are reasonably competitive These rates shall be distributed to all DIRECTV customer service repres
37. ize the unit in a non impulse mode However programming packages available to the customer are limited as not all services can be provided to a receiver not connected to a telephone line Pay per view purchases must be made by calling customer service and are therefore more expensive than standard impulse purchases when no telephone is connected to the IRD This information must be communicated clearly to the customer prior to beginning the install The telephone connection gives the customer the ability of purchasing PPV events by using the remote control impulse PPV It also gives DIRECTV access to IRD information such as signal quality and the signal history for trouble shooting At times customers will not want the line connected to their IRD or they will not have telephone service If they have no service then the telephone line should still be installed and connected to the IRD in case they acquire service later In the event that a land base jack is not possible a DIRECTV approved wireless phone jack can be used to fulfill the phone line requirement 7 1 Installation The preferred method is to homerun the telephone line directly from the IRD to the demarcation point outside the house if a modular jack is not available 1 Always check to see if an existing modular telephone jack is close to the IRD This requires a duplex telephone jack so the customer has telephone access at the jack If the jack is not in close proximity to the
38. l Locks and Limits Controls the rating of programs allowed to be viewed Explain rating codes G PG PG 13 R NR MATURE 4 NC 17 Set or Change Password This menu item needs to be discussed in detail to ensure proper instruction of previous menu items Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 34 Revised 09 21 2011 Version 3 1 Explain that the password is blank on new or reset units Once set it can only be reset by the customer once their password has been entered Refer to manual for password reset instructions The customer should know to call DIRECTV if they have a problem with the password Additional Customer Information Sun Outages Occur in spring and fall March amp October due to the position of the sun in relation to the satellite The sun passes directly behind and in line with the satellite interfering with the incoming signal for a few minutes a day during a two 2 week period this happens with all satellites o Rain Fade Snow amp Ice in ODU Occurs during periods of inclement weather remember that it does not have to be raining as moisture in clouds may have the same effect Explain that snow or ice in the ODU can cause loss of picture This is most evident with freeze framing pixelling then searching for satellite message just before during or after inclement weather
39. lability of the signal to the customer and increase the possibility of a service call As service calls increase cost also rises and customer satisfaction decreases Copyright 2003 DIRECTV Unpublished work All rights reserved Page 12 Revised 09 21 2011 Version 3 1 1 6 Creation of the DIRECTV System DIRECTV was created to provide satellite delivered television service to consumers in the continental U S DIRECTV created an economical way to distribute video programming to areas cable TV systems could not cover DIRECTV Receiver Control Policy DIRECTV Inc in the interest of assuring the security and integrity of its encryption decryption technology has established certain fundamental policies Distributors Home Service Providers HSP s agents installers and every employee are required to adhere to DIRECTV Inc Policies It is a violation of federal law to engage in or to assist in the manufacture modification sale or distribution of satellite receivers which permit the reception of encrypted programming without proper authorization Penalties for such activities carry jail terms of up to five years and fines of up to 500 000 for each violation Such activity will also expose a party to civil liability of up to 100 000 for each violation Inform every customer that the mere use of any equipment to receive programming without proper authorization is a violation of federal law In addition DIRECTV Inc will prosecute
40. ledge regarding general construction or proper installation techniques If damage occurs immediately notify your supervisor and have a note entered in the account The customer must always be informed A minor problem can escalate if not addressed immediately An Immediate response to customer s claims of damage is required Potentially harmful situations shall be resolved and repaired with the highest priority Copyright 2003 DIRECTV Unpublished work All rights reserved Page 37 Revised 09 21 2011 Version 3 1 If the response time of the service provider is not satisfactory or if the situation warrants the customer may have the problem repaired and the cost of the repair may be deducted from the invoice payment 15 2 Irate Customers e Attimes irate customers need to release their frustrations especially when they feel they have been mistreated or their problems ignored Listening to and addressing their frustration immediately can minimize problems and demonstrate to our customer that we value their business e Never argue with a customer Under no circumstances should a technician continue to work in a situation where physical threats have been made The technician should leave the job site and contact their supervisor 15 3 Customer Not Home When the technician arrives and a customer is not home review the following items 1 Am I early Call the customer or have your dispatcher call them 2 Review paperwork for accuracy 3
41. ler should smile and introduce him herself e The installer should show the customer proper identification e The installer must remain polite and courteous at all times e A picture ID card identifying the installer as a DIRECTV representative should be plain view or at a minimum carried and displayed at the initial introduction and upon request 2 3 Verification The installer will 1 Verify services ordered and work to be performed with customer Any non standard custom work with incremental costs associated must be communicated and agreed to in writing prior to commencement of installation 2 Ask if there are any known restrictions on satellite antennas in the area or if permission is required from a homeowner s association or landlord If the customer does not own the property the installer should receive a copy of the Landlord permission prior to beginning work Copyright 2003 DIRECTV Unpublished work All rights reserved Page 14 Revised 09 21 2011 Version 3 1 2 4 Pre Installation Process The installer will 3 1 Involve the customer in selecting the best possible location for their DIRECTV antenna and the routing and placement of equipment 2 Explain the different types of mount options and advantages disadvantages and ask the customer for their location preference Having photos of other installations will greatly enhance this presentation and ensure the customer understands the differences 3 Always atte
42. mable output that is changeable through the IRD installation and set up menu 9 1 Tuning VCR DVDs It is important that all new customers understand that recording procedures require that their VCR DVD be tuned to the same channel the output on the IRD is set for Set the IRD RF output for either channel 3 or 4 if a coax connection is used To check for proper tuning with the TV and IRD on turn the VCR DVD on and set the channel display on the VCR DVD to the same channel the output of the IRD is set for Channel 3 or 4 Press the TV VCR DVD button on the VCR DVD If the picture flicks but you do not see any significant change then the VCR DVD is properly set If the picture goes to snow blue screen or junk then you need to tune the VCR DVD with the VCR DVD tuner e g IRD Ch 4 y CR DVD Ch 4 gt Ch 4 gt Remember the VCR DVD can also record from one of the Line inputs for better quality recording 9 2 Stereo Surround Sound Most customers now have television sets equipped for stereo sound Some will have a stereo audio system in addition to a stereo TV It is essential that this equipment also be connected Note The customer must have a stereo receiver that is capable of processing the surround signal in Dolby Digital format This does not mean that they can t enjoy the stereo signal that most receivers can process Note Never connect an audio wire when the equipment is on Always check the foll
43. mer has a TV or Sound system that has multiple inputs and outputs for audio and video these usually act as a control center and all in outputs should be connected through this device Copyright 2003 DIRECTV Unpublished work All rights reserved Page 30 Revised 09 21 2011 Version 3 1 True digital stereo sound can still be enjoyed even if the customer does not have a surround sound receiver Again whenever possible connect the IRD to the customer s stereo equipment Detailed quality instruction should also be given to the customer on the system operations 9 3 Picture in Picture PIP Many television sets now come equipped with the PIP feature watching two or more programs at the same time Most TVs with PIP require the additional input signals be supplied as base band audio video signals This signal can be provided by a variety of sources e g DVD Laser Disc or a VCR DVD Newer high end TV Monitors now allow multiple RF inputs as well as multiple A V composite and component inputs Television sets that offer PIP differ in how each picture is displayed With this in mind the customer may need to consult the owner s manual on PIP operations Unless the customer requests otherwise set up DIRECTV as the primary signal since it is usually the main video source This also helps a great deal when trouble shooting over the phone gt Note Even if a customer has picture in picture they will only be able to receive 1 DI
44. mportant to access and bond the system to the best possible ground source preferably the grounding system When looking for a site the location of the ground is of utmost importance The dish location should be coordinated with the ground source keeping the 10 ground wire under 20 ft and as short as possible If the house electrical system is not grounded notify the customer and have them contact a Licensed Electrician Contact your supervisor 3 4 Access to Phone Internet Is a phone line behind the TV or will you have to install one Will the phone line be run with the cable or by itself Remember multiple IRDs must dial out on the same phone number Check each phone jack to insure you are using the same number for all IRDs DIRECTV approved wireless phone jacks can also be used if a land based phone line is not readily available Any install without a phone line requires the approval of your supervisor SWiM installations require one receiver per LNB or SWiM Module to be connected to a phone line A Return path via an approved Internet device is acceptable as well 3 5 TV Set Location Take caution to notice if TV located on an interior or exterior wall Be mindful of the optimum cable routing for the TV set location 3 6 Customer Concerns 1 Always discuss the installation procedure cable routing and antenna placement in detail with the customer before any work is performed 2 Verify that the customer agrees with the planned cable or ph
45. mpt to place the antenna and route the cable as inconspicuously as possible In locations where snow is common an antenna placed on a high roof can be difficult or impossible to clean off 4 Confirm that the customer or a representative for the customer who is at least 18 years old and authorized to sign for work performed must be home during the entire installation It should be noted on the Work Order if the customer plans to have someone represent them SITE SURVEY 3 1 Preliminary Evaluation As you approach the work site be aware of the following 1 Trees bare trees that will produce foliage in the future and landscaping 2 Any large obstructions or potential problems such as a Fences b Fence gates c Water or gas wells d Any young trees that may grow into the line of sight e Construction in progress or potential new construction new housing development commercial complex f Gardens and flower beds g Animals such as dogs or horses that may damage the equipment h Icicles may form on eaves and obstruct line of site on wall mounts gt NOTE Once inside ask the customer of any planned future projects that may affect placement of the DIRECTV ODU such as additions or pools 1 Note terrain hilly flat wooded or clear 2 Type of neighborhood a Rural vs urban b Residential vs commercial c Generally zoned vs Covenant Restricted neighborhoods are more likely to have association restrictions 3 Lo
46. n Menu and Perform Systems Test Assess the situation by looking at overall configuration of installation Note the number of outlets length of drop clear line of sight etc Determine scope of problem Check signal quality Signal levels must be high enough to pass install verification Check test channels to verify both odd and even transponders are active If signal quality is lower than expected visually inspect the condition of the LNB Check ODU alignment re peak ODU if necessary Run a temporary cable to the LNB to see if this corrects the problem If this does correct the problem move the temporary connection back to the ground block or other DIRECTV approved U L Listed device approved for grounding bonding to further isolate the problem This will allow you to determine which section of the cable may be bad If you suspect the LNB is bad replace with a known good unit Copyright 2003 DIRECTV Unpublished work All rights reserved Page 36 Revised 09 21 2011 Version 3 1 13 4 Signal Strength Remember the key items e Every device has an insertion loss e Signal loss occurs at a rate of approximately 8 5 dBm to every 100 feet of series 6 cable 1450 MHz e Larger diameter cable has less attenuation e Optimum signal required at the IRD is between 25 and 65 dBm 13 5 Additional Trouble shooting Tips 1 Check for IRD s and or wireless phone jacks that may be plugged into the same electrical outlets with
47. n path Connection of existing off air antenna or active cable drop enabling TV to function as it had prior to DIRECTV installation This connection may not be diplexed piggy backed down the coax on any HD install where a KA KU ODU has been installed and must be directly run from the off air antenna cable drop to the customer s existing location s and integrated into all HD IRDs at these same location s Connection of existing co located devices VCR DVD functioning surround sound DVD video games etc and programming the DIRECTV Universal Remote Control to operate all applicable devices Completion of a system test verifying signal strength on all transponders on all required orbital slots access card match and telephone connectivity Copyright 2003 DIRECTV Unpublished work All rights reserved Page 3 Revised 09 21 2011 Version 3 1 22 23 24 25 26 27 28 Activation of DIRECTV service Cleaning up any mess or debris made during installation and removing debris from the customer s residence This includes removal of empty equipment boxes at customer s request Removal of customer s DIRECTV utilized ODU shall be performed by the technician provided that the ODU is less than one meter in size non DIRECTV ODUs may be removed and provided to the customer should the customer request such removal e The ODU mast reflector and LNB s shall be removed from the customer s location a
48. nd returned by the technician to the contractor s office in the event that the customer requests to keep this DIRECTV equipment the technician will leave it with the customer however the foot of the ODU should remain attached to the home and no effort shall be made to remove the foot Customer education minimum 20 minutes required on the DIRECTV system operation and features including soft and hard resets and how our system functions with existing customer equipment Customer education should include but is not limited to customer s favorite channels locations how to set locks and limits favorite channels set ups PPV ordering channel neighborhoods location of local channels DIRECTV interactive and programming searches Inform the customer about channel number 1 at the end of the customer education e Customer Education on the DIRECTV remote including but not limited to how to program the remote how to navigate using the remote and programming the remote for all existing devices If the provided codes do not enable the remote to work with the device a code scan must be performed All known codes for all devices should be written down for the customer on the receiver manual Completion of all applicable forms and obtaining customer s signature and date certifying the job was completed to his or her complete satisfaction If after arriving at a job the installation cannot be completed and is cancelled the installer must explain t
49. ndicator on the TV will not light up even though the TV is receiving true stereo The only time this light works is when the MTS stereo signal is being decoded by the TV from another source i e off air antenna or cable 4 As above if the VCR DVD is connected to the IRD using the audio and video jacks and the customer wishes to record in stereo then the VCR DVD will need to be set to the correct input This input is usually labeled as Line1 or Line 2 VIDEO or AUX depending on the number of inputs the particular VCR DVD has as well as its make and model 5 The IRD s S Video output provides the best picture quality for non HD installations but the TV and or VCR DVD must be equipped with an S Video jack The S Video output does not provide any audio output so the L R audio jacks must be used in conjunction with the S Video jack Again the TV and or VCR DVD must be set to the correct input mode to accommodate this hookup 6 The RF antenna input will only accommodate a 75 ohm cable If the customer s antenna line is the 300 ohm type flat cable then a 300 75 ohm transformer will be necessary 7 Set the channel selector switch located on the back of the IRD to the same channel as the TV and VCR DVD These outputs have a fixed output level to facilitate proper use with VCR DVD and stereo Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 29 Revised 09 21 2011 Version 3 1 hookups Some IRDs have a program
50. ng can be set to add additional time in case of overtime rain delays etc Addendum B KA KU HD installs Customer Education Off air antenna channel location and integration Importance of the BBC for programming reception How to change display mode HD channel locations including local channels where available How to hide unhide HD and SD channels and if experiencing rain fade SD may still come in as it comes from a different satellite How to change TV Format Resolutions HD DVR should encompass a combination of HD installs and DVR installs Copyright 2003 DIRECTV Unpublished work All rights reserved Page 33 Revised 09 21 2011 Version 3 1 Addendum D Wild Blue Customer Education How to install and configure the software How to connect and reset the modem How to check Signal strength How to troubleshoot connectivity Addendum F DIRECTV on Demand Customer Education How to install and configure the DIRECTV Ethernet adapter to the customer s router and HDDVR Show the customer the location of the DOD channel 1000 and explain functions of DOD if the customer has the IRD connected to the internet How to find recorded programs in the Playlist How to identify if the DIRECTV approved Ethernet adapter is functioning Operating the VCR DVD with DIRECTV TV must be on and set to channel 3 or 4 or select A V inputs VCR
51. nnected to the DIRECTV System Use the following trouble shooting steps If all trouble shooting fails and no corrective action is found you may be forced to install the IRD as non impulse 1 Check to make sure the phone line is connected to the receiver 2 Runasystem test If phone line not okay connect a telephone in phone jack and check for dial tone 3 If there is a dial tone replace IRD with a different receiver and run system test 4 Check on hook voltage to be sure it is greater than 17 V DC Typical voltage is 50 V DC This is done by reading across the red and green tip amp ring of the phone line with a multi meter on DC volts 5 Check off hook voltage by taking a phone off hook and reading the voltage the same as above Off hook voltage must be less than 11 V DC Typical off hook voltage is 5 VDC 6 If there is not a dial tone contact local telephone company Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 28 Revised 09 21 2011 Version 3 1 7 3 Valid Reasons for Non Impulse IRDs e Nophone service however a phone line should still be run and connected to the phone demarcation point e Customer objection only after explanation of the benefits and drawbacks for non impulse Customer MUST sign off e RD failed the phone test and problem cannot be corrected Details as to why phone test failed and specific trouble shooting steps noted with voltages e Party line with operator inter
52. o the customer in detail why they were not able to complete the job If a Work Order cannot be completed in the timeframe or day scheduled notes must be added to the account detailing any all reasons why the job could not be completed Any Work Order which was completed but which had unique circumstances example only one cable to a DVR on a non SWiM install no phone line must be noted as well In addition to the above the following unique requirements apply in these situations Addendum A VIP 1 Professional Installs Include the following as applicable wall fishes customer requested pole mounts including coaxial cable drop and bury non pen or sled mounts custom mounts including but not limited to tripods and balcony mounts diplexers 2 and wireless phone jacks including base and extensions Any or all of these are considered standard work on VIP 1 installs VIP 2 installs will not receive custom charges if the Custom Work OLT is included on the Work Order Addendum B KA KU High Definition Installs Non SWiM 1 A BBC B band converter must be installed to the SAT IN with all H20 and H21 IRDs and two BBCs must be installed to both SAT IN connections on the HR20 HR21 and HR22 unless a SWiM or Broadband tuner receiver H23 or HR23 is used 2 All KA KU ODUs must be peaked and aligned according to DIRECTV Inc and manufacturers recommendations including fine tuning both Azimuth and Elevation Settings
53. oints or insulating pipe to the points of connection of the grounding electrode conductor and the bonding conductors Interior metal water piping located more than 1 52 m 5 ft from the point of entrance to the building shall not be used as a part of the grounding electrode system or as a conductor to interconnect electrodes that are part of the grounding electrode system 5 9 Supplemental Electrode Bonding Supplemental Electrode Bonding Ground Rod In most cases careful planning of the installation will eliminate the need for supplemental electrode bonding The list below provides a step by step grounding process Keep i in mind this is a last resort for a ground source EE WS rome nen bro pews 1 Once a suitable position is found for the ODU and the k n a ground block a ground rod will need to be driven into the earth within 20 wire feet of the location of the ground block 10 from ground block to 6 2 The type of ground rod to be used is an 8 ft copper coated steel rod The rod is required to be driven 8 ft into virgin soil Dig a small hole a couple of inches down Drive the ground rod except for the last 6 inches Copyright 2003 DIRECTV Unpublished work All rights reserved Page 24 Revised 09 21 2011 Version 3 1 3 Once attachments are made drive rod in below ground This requires digging out around the clamp area so the clamp will not be disturbed when rod is set below ground level 4 Use a ground rod clamp
54. one wire route Always route cable through a basement attic or crawl space before placing it on or around the exterior of the house 3 Keep the antenna location where it will not interfere with normal family activities or yard work 4 Keep the aesthetics of the installation in common with the structure and neighborhood 3 7 Walk the Customer through the Installation in Detail ech Cover the services to be installed as noted on the Work Order and amount due 2 Provide the customer with an estimated completion time 3 Discuss location of the ODU 4 Discuss routing and entry of the cable and phone wire and note any holes that need to be drilled 5 Confirm location of the IRD This is where would like to place the IRD Is it OK with you 6 Discuss routing of cable or wire through the basement crawl space or through the walls of the home plus any wires on the outside of the home 7 Question the customer as to options i e Is it OK to bring the cable up through the floor by the TV Copyright 2003 DIRECTV Unpublished work All rights reserved Page 16 Revised 09 21 2011 Version 3 1 Inspect all areas where you will be working for existing damage that you could be blamed for later If you should find damages bring it to the attention of the customer and have them acknowleage it in writing before performing any work in that area 8 Check the customer s TV VCR DVD and any audio system that is c
55. onnected prior to doing any work Do not assume that they are in proper working order Always check the reception quality of all off air signals gt Note Ask the customer adult to turn the TV set VCR DVD etc on and show you the channels they receive and how their system works If you turn the set on and it does not work or has a problem the customer may claim that you are responsible for the problem 9 Point out any TV set problems to the customer immediately and confirm if problems are new or existing Explain that DIRECTV installations will not correct TV set related problems They will receive better quality signals but DIRECTV will not correct a TV set problem 10 Verify that the customer still wants DIRECTV installed If so make a note on the Work Order referencing the TV problem and proceed with the installation 11 Follow established procedures regarding collection of any payment due If payment is required try to collect prior to installation Always verify the amount and ask if payment will be by check or cash This can alleviate potential problems e g My husband has the checkbook 12 Other General Considerations a Do you have a clear view to the satellite b Has permission been granted if customer is not the owner of the property Note t is the customer s responsibility to obtain landlord permission for installation 13 14 15 gt Check for other restrictions e g building permit required
56. ot hole at this location Replace the base on the mounting surface and start one of the 5 16 lag bolts in the top center hole to hold the Uni mount on the surface Place a torpedo level alongside the base from the top ear to the bottom ear plumb the base on the wall and mark the location of the remaining five holes on the mounting surface For ease of drilling remove the one lag bolt and the base from the surface and drill the remaining pilot holes with a 1 8 drill bit To prevent water from leaking into the house apply silicone sealant that is approved for outdoor use around each of the six pilot holes Replace the base on the mounting surface and install the two 5 16 x 3 lag bolts with flat washers in the center holes Next install the four 5 16 x 2 lag bolts with flat washers in the outside holes Ensure silicone is used to prevent moisture from entering the holes Torque the six lag bolts Copyright 2003 DIRECTV Unpublished work All rights reserved Page 19 Revised 09 21 2011 Version 3 1 4 3 Brick Mount Seal with a silicone sealant approved for outdoor use Longer lag bolts may be required for some surfaces When attaching the mount to a brick or concrete wall you will need four 5 8 x 2 lead anchors and four 5 16 x 2 lag bolts with flat washers Place the base of the mount against the mounting surface with a torpedo level alongside the base as described above Mark the location of the four outside holes
57. oved method of bonding on a pole mount is the use of a ground strap or other DIRECTV approved U L Listed device The ground screw MUST never be used for any purpose other than for grounding Never attach to adjustment bolt that may be loosened at any point 5 1 Ground block or other DIRECTV approved U L Listed device approved for grounding bonding Multi switch The length of the 10 AWG wire from the ground block or other DIRECTV approved U L Listed device approved for grounding bonding to the house ground should be as short as possible and in as a straight a line as possible The maximum length of the 10 AWG from the ground block or other DIRECTV approved U L Listed device approved for grounding bonding to the house ground is 20 feet NEC 820 40 100 subsection 4 Use only Green jacketed wire as approved See the dual screw ground block or other DIRECTV approved U L Listed device approved for grounding bonding information below 10 Ground Wire Strap locations Supply side only if below roof line and more than 2 ft fram 17 COPPER COATED STEE unattached power lines FROM DISH d a Ja TO ELECTRIC SERVICE SOX EM ELECTRIC METER SERVICE PAN 3 Kai pa ES 10 Ground to NEC approved ground Source Ground strap 10 DIRECTV Ground wire _ Electric service ground rod y Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 22 Revised 09 21
58. owing for proper stereo hookup Verify that the customer s stereo receiver has available inputs for the IRD audio output Most will have inputs labeled aux input or if that is not available you may use an input such as CD input or tape input if it is not being used gt Note Under no circumstances should you ever connect the IRD audio to the PHONO input of a customer s amplifier This usually causes severe damage to the amp and or speakers gt Ifthe customer has a surround sound receiver with an optical input that will be the best audio option Optical cable must be provided by the customer 1 Depending on which input is used the stereo receiver will need to be set to the correct input selection to receive the audio signal from the IRD 2 When connecting the IRD to the stereo the L amp R audio outputs will be used 3 These closely match most VCR DVD s audio output levels and all volume control is done with the customer s stereo system 4 Not all movies are encoded with the Dolby Digital amp Surround Sound format Make sure the customer understands this to avoid unnecessary service calls 5 If the customer has a hi fi VCR DVD it is usually best if you connect the audio output from the IRD through the VCR DVD s audio in and then out of the VCR DVD to the TV or stereo receiver This will allow the customer to have surround and or stereo sound from both DIRECTV and their VCR DVD 6 If the custo
59. r Even compressed digital moving images are very large Consider this comparison Your modem can transmit information at up to 56 thousand bits per second At DIRECTV each of our transponders on the DIRECTV satellites can send about 30 million bits of information per second to a DIRECTV System or more than 500 times what a normal PC modem can handle This data transmission rate enables DIRECTV to retransmit detailed moving digital video signals to subscribers DIRECTV programming and all DIRECTV Receivers employ MPEG 2 and MPEG 4 technology the emerging world standard for digital broadcasts The DIRECTV satellite down link frequency is between 12 2 and 12 7 GHz for Ku and 18 3 GHz to Ghz18 8 GHz for Ka This Footprint is focused at one area In our case this area is the central portion of the continental United States The area that the signal covers is called the footprint The closer to the center of the footprint the stronger the signal and consequently the smaller the ODU Outdoor Unit needed to receive an adequate signal DIRECTV high power typically uses an 18 20 or 26 ODU 1 4 Receiving Equipment The receiving equipment is commonly referred to as TVRO which stands for Television Receive Only and does not have the capability to transmit The components consist of an ODU satellite antenna LNB Low Noise amplifier Block down converter wiring and addressable IRD Integrated Receiver Decoder The ODU is a Prime Focu
60. rectly to the wall with screws 9 Another type of wall jack available has both the telephone and coaxial connection mounted on a wall plate This device is attractive because it does not require a separate wall outlet for the phone connection in most cases it requires installing a low voltage bracket in the wall 10 Make sure the customer understands the telephone line must be connected to the IRD at all times to assure trouble free service 11 Never splice a telephone line never bury a telephone line that is not rated for direct burial This type of wire has a thick black insulator type jacket and a flooding compound Under no circumstances is the station wire to be plugged directly into the receiver by attaching an RJ 11 modular connector directly to the station wire Modular connectors are designed specifically for satin modular phone line 12 When attaching the wires to the screws in the jack or the house telephone box never wrap the wire all the way around the screw post overlapping it back onto itself This can cause the wire to be cut when the screw is tightened After installation always check every phone line in the customer s home to ensure all lines are working 13 Homes with DSL service DSL filters are required for in homes that have DSL Service but do not have an external whole house filter or the line that is pre filtered 7 2 Trouble shooting Phone Lines Many things can affect the operation of the telephone circuit co
61. ry Evaluation macina atni ni ae a a aa iia 3 2 Unobstructed Line Of Sight ccecceceseeeeneeceeeeeeeeaeeeeneeceeeeeseaeeeeaaesseneeesaaeesesaeseeneessaees 3 3 Elte Ile Eer 3 4 Access to bhoneilnteret snaran sr rr kran RR KR RR AR nn cnn nan RR AR RR RR RR KARA RR Rn oa 3 5 TY Set le EE 3 6 AS 3 7 Walk the Customer through the Installation in Deia 3 8 Non Standard Installation oooonnocccnnnnccconnnoccconononcnnnonononcnnnnrnncnnnnn nn nn ai apa E ai 3 9 Safety Considerations ai A dd 3 10 Working On Roof or Wall Mounts esseseeseeesseeseessesississrriessnssrnnsrissnnnttnnstnnstnnnennnnnnnt 3 11 CTO Alen 3 12 Know Your Blut 4 ODU INSTALLAT ON aa aaae nude bind sd dreet dan ee ieee sade 4 1 Antenna ASS Mbs dla 4 2 WalllMounting W O0d cisma ies 4 3 BrICK MOULIN Bee ae EA ae ai 4 4 Roof MOUNt Assembly A a aa 4 5 Postomino eis daa la vie cee vai E e Ad EA A 4 6 Pole Mount Hole Size and Location 4 7 CONCA iia di a ii tada is 4 8 guef Drop BUY ic danzas 4 9 CADIS RUN al a dadas 4 10 ODULA Ne TEE 5 GROUNDING amp BONDING olsesrrsessssssaserssersssrsssrsssrsssrsssrsssrss arena cnn cn cnn nn anar SR RASA RASK RAKA RA RR RSKR ROR Rn 0 na 5 1 Ground block or other DIRECTV approved U L Listed device approved for groundinobondnoMult ewitch nn nnnnnn rn nn naar rr nr nnmnnn ennan 5 2 Suitable Ground Gources rn nn arr nn rn RR RR nn nn RR RR RR rn RR KRK AR Annan 5 3 Electrical Ground Rod 5 4 Panel Box Lug or Me
62. s Parabolic Antenna with an offset feed The offset feed is considered more efficient than a center feed The feed horn attached to the front of the LNB is focused to a common reflection point that collects the most signal Since the signal at the feed horn is too weak to use the LNB is placed immediately behind the feed horn to amplify the signal and convert it from KU KA Band to L Band 250 2150 MHz This also allows the use of less expensive Series RG 6 cable to feed the signal to the receiver The mount used by DIRECTV is an Azimuth over Elevation AZ EL as opposed to a Polar Mount The Polar mount is used when there is a need to move from one satellite to another It tracks satellites across the arc of the horizon whereas the AZ EL mount is used when the antenna is normally fixed on one satellite 1 5 Satellite Link Analysis The minimum availability of the DIRECTV signal should be gt 99 7 without a degraded signal This means that on an average the signal may be impaired for a maximum of 26 3 hours per year The factors can vary depending on Installation Quality Weather Clear Line of Sight Outside Interference Installation quality is one factor that can have the greatest impact on the overall system performance Errors include but are not limited to e Antenna Alignment e Cabling Connections e g use of RG 59 poorly crimped connectors e Signal Level Any error within these areas will drastically reduce the avai
63. ter Enclosure sssssesrssssrsrrssrsrsssrssrsssssrss sr rss nc nc nano nc RAR R KR RASA nana nnnnnnnns 5 5 Metallic Service Raceway sssssmsessrerererersoerssersrerssrr serna sanera rn Table of Contents cdiaeitstioosascais 19 Copyright 2003 DIRECTV Unpublished work All rights reserved Revised 09 21 2011 Version 3 1 5 6 Grounded Metal Structure Mobile Home 24 5 7 Grounded Metal Structure Commercial Building 24 5 8 Metal Underground Water Pipe ssssm msussinsreseseeikeksissestelnes bese ksr eds kk none nke taken REE RARER EERE SEARRE 24 5 9 Supplemental Electrode Bonding snmssssrsrrsssrrrrsrrrsrrrsrrrsrrssrrssrsrsr rss arc sr sr Rss ARKA RSKR RSKR KRKA KRKA KRKA KRK KR RR KR Ran nnna 24 5 10 Summary Of Groupndmg AER SAND ENAS NT DR RA a aaa eaaa er eA ed RA anaia koden inin 25 Ee EBEN e RN LE E 25 6 1 Conventional Foundation issiron ir ata nt futsal 25 6 2 Slab Foundation EE ias 26 6 3 Gable Considerations vic savers ia tiie ciate capt eels a DH VAD tetas feat NASSA DAN KR RARE 26 7 TELEPHONE LINE INSTALLATION AND TROUBLE SHOOTING oos osrrssrsssrrsssrsrsrersssrrssressrrssrrssrrrnrrr nen nr nn nn 27 7 1 InStallatlon DEE 27 7 2 Lrouble shooting Phone LINES gc eet deet ded ic lao rra delta 28 7 3 Valid Reasons for Non Impulse Ps 29 8 s ACCESO CARDS tana tania 29 9 INTEGRATION WITH THE CUSTOMER S EQUIPMENT lssrssssrrssrrssrrssrrsssrsssrsssrrssrrssr snar essrsn sr sr arne ses sosse nan 29 9 1 TUNING ee RRE 30 9 2
64. termine the customer s first impression of DIRECTV It is therefore essential that the installer make a positive first impression that reflects well on him his company and DIRECTV It is the goal of DIRECTV for each customer contact to be exciting and friendly for the customer This manual will e Provide the information to ensure every installation is performed in an acceptable and professional manner e Ensure the installation standards are followed and maintained in accordance with DIRECTV requirements 2 1 Pre Call e Installer or dispatcher must call every a m appointment by 8 30 and every p m appointment by 12 30 with an approximate ETA for the technician e Technicians must use the correct handheld statuses to keep the Call Center informed as to technician ETA 2 2 Identification e The credibility of the installer and DIRECTV hinge on the first impression made with the customer e The installer must look and be professional in his or her actions appearance and the appearance of his or her vehicle All DIRECTV installers should wear DIRECTV branded shirts and hats e All vehicles should be late model appropriate for installation work undamaged and have proper identifiable signage Vehicles with DIRECTV Signage are to be driven with courtesy in observance of all state and locals laws e Upon arrival the installer should knock or ring the bell and step away from the door so he can be identified e While greeting the customer the instal
65. the DIRECTV approved weather boot All unused ports on the ground block or other DIRECTV approved U L Listed device approved for grounding bonding or multi switch must be covered with approved weather boots and approved caps All unused ports on SWiM splitter or SWiM power supply must be covered with approved weather boots and 75ohm terminators Outside connections must meet minimum torque of 30in Ibs The system must be grounded to meet local NEC requirements Properly mounting to customer s home aligning and peaking satellite antenna for maximum signal strength Standard mounting includes but is not limited to the roof eave outside wall balcony deck chimney pole or ground pole mounts when necessary for line of sight and tripod and other Non Penetrating mounts Six lag bolts must be used on all mounting surfaces with the exception of concrete or brick and the use of two monopoles with 2 DIRECTV approved lag bolts or anchor screws for every KA KU ODU installed on the roof wall or other standard location The ODU should always be marked on the mast with a permanent marker for tilt azimuth and elevation settings after optimal peaking and alignment Only DIRECTV approved ODUs should be used See Addendum B and C for ODU specifications for KA KU HD Install and Alaska Hawaii In any market where any programming is required from the 110 or 119 orbital slots a Triple Sat ODU is required on all installations The e
66. tom Rate Sheet for a complete list o Items not found on the custom rate pricing sheet are standard installation practices and will NOT be billed to the customer o If you encounter any trouble with the install contact your supervisor immediately 3 9 Safety Considerations OSHA approved training is required for all contractors by DIRECTV and OSHA 3 10 Working On Roof or Wall Mounts _ Look for obstacles that might hinder movement of a ladder N Look for overhead electrical telephone or CATV wires a Look for tree branches or clothes lines A Use proper OSHA approved personnel protective and safety equipment like fiberglass ladders lanyard and body harness 3 11 Ground Mounts Before you dig 1 Locate and identify underground electric or gas utilities 2 Locate and identify underground fuel oil or propane lines 3 Locate and identify water lines sprinkler or sewage system gt Note Always ask the customer about any underground systems Copyright 2003 DIRECTV Unpublished work All rights reserved Page 18 Revised 09 21 2011 Version 3 1 3 12 Know Your Limitations e Do not attempt any procedure that you are not comfortable performing e Call your supervisor for assistance e Keep the customer informed of any problems Never attempt to conceal a problem e Do not attempt or perform unauthorized work e AsaDIRECTV representative you are expected to perform only DIRECTV work
67. tom of the antenna and torque the assembly to 6 PSF 3 Mount the antenna assembly to the pole and align it to a southerly heading 4 Route the cable up into the AZ EL cap leaving extra cable for subsequent maintenance One loop will be sufficient 5 The wire is then routed through the support ARM to the LNB Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 21 Revised 09 21 2011 Version 3 1 6 For further details see manuals in each antenna package GROUNDING amp BONDING al Vv Pay close attention to this section Vv Refer to the Quality Assurance process and prcedures document for further clarification and direction UL approved galvanized ground strap is required It is absolutely necessary for the DIRECTV System to be grounded to the electrical grounding system Our equipment should not be on a different ground potential than the house electrical system If the grounding rules and guidelines are followed proper grounding will be assured as will customer safety The NEC National Electric Code states that an outside antenna metal support structure must be bonded to the electrical ground of the house Attach the 417 AWG bonding wire to the foot of the universal assembly mount using the supplied approved bonding screw at the predrilled location Never use the face of the ODU or adjusting bolts to ground the system A ground screw may not be installed on a pole mount The only appr
68. using the remote including info and test screens hold down info button brings up set up menu r Howto check signal strength Explain how customer can check signal strength and would use this information for trouble shooting with Technical Support personnel s Favorite Channel Lists Enables quick access to channels most often watched Advanced products press up arrow for 9 channel quick list t Completion of all applicable forms and obtaining customer s signature certifying the job was completed to his or her satisfaction u Leaving the DTV 1 800 DIRECTV number if there are any problems with the installation or service issues Copyright O 2003 DIRECTV Unpublished work All rights reserved Page 32 Revised 09 21 2011 Version 3 1 v Final walk through with the customer showing ODU location Multi switch location and type of multi switch if applicable and all receiver locations w If after arriving at a job the installation cannot be completed and must be cancelled contact your supervisor to set up a 2 opinion for LOS if NLOS or have the supervisor attempt to save the job The installer must explain to the customer in detail why they were not able to complete the job and the account should be noted x Ask customer if they are completely satisfied and if there is anything else they require Addendum A DVR Customer Education Location and importance o
69. ust be used between the mount base and the roof All braces will be installed on the mount 4 5 Positioning i ANG A 35 nechas wei minimum 8 Inches minimum 6 Inches below frost ine Attach the Universal Mounting Assembly using 5 16 X 3 inch lag bolts and seal it with a tar based sealant This mount can only be used on roofs and walls with a S SE or SW facing surface and a clear unobstructed line of sight to the satellite Roof mount procedures are the same as for the Wall with the exception of repositioning the mast foot All unused holes will be seal with a tar based sealant For further details see manuals in each mount package Attach the Universal Mounting Assembly using 5 16 X 3 inch lag bolts and sealing it with tar based sealant This mount can only be used on roofs and walls with a S SE or SW facing surface and a clear unobstructed line of sight to the satellite Roof mount procedures are the same as for the Wall with the exception of repositioning the mast foot All unused holes will be sealed with a tar based sealant on a roof or silicon approved for outdoor use on walls For further details see manuals in each mount package 4 6 Pole Mount Hole Size and Location Typically the hole will be approximately 36 inches deep by 8 inches wide The hole must be slightly wider at the bottom to prevent frost heave from displacing the pole during inclement weather Use an 18 gauge galvanized Copyright 2003 DIRECTV
70. ve to be modified due to location of the hole and sealant ii All tech created entry points where a cable enters a structure up through a floor ex mobile home from a crawlspace do not require a feed thru bushing and sealant iii All tech created entry points where cable s enters up into a soffit or where they accommodate more than 2 cables require silicone sealant only iv If a vent or pre existing large hole such as a brick or block missing is used with the customers permission it does not require sealant if it cannot be sealed by normal means v Silicone should be used for the sealant approved for external use The purpose of this is to keep water vermin insects etc from entering the home Cable running from the ODU to the house shall be Series RG 6 Dual cable with 17 copper clad steel ground wire attached for bonding This cable should never be spliced No underground splices are permitted Any cut cable must be entirely replaced The run from the ground block or other DIRECTV approved U L Listed device approved for grounding bonding should normally be non flooded cable It may be necessary to run flooded if any part of the run will need to be buried In these instances the cable must be converted back to non flooded cable before it enters the living area of the home in another house box on the outside or behind the wall plate on an outside wall If the cable enters the basement a ground block or other DIRECTV approved U L
71. vention e 800 block on customer s line e Phone line or broadband connected to other IRD on SWiM installations only Note DIRECTV Approved wireless phone jacks can be used when a land based phone line is not practical or possible including all DVR s 8 ACCESS CARDS An access card is included in the purchase of a DIRECTV System and authorizes the programming for the customer s system Once the customer has completed their DIRECTV System installation the access card is added to the customer s account and services are authorized Access cards are non transferable They cannot be transferred from one customer or dealer account to another 9 INTEGRATION WITH THE CUSTOMER S EQUIPMENT Key Points 1 The coaxial RF output used to connect the IRD to the customer s TV does not provide an MTS stereo signal If the customer has a stereo light or indicator on their TV it will not indicate stereo even though the TV is receiving stereo Connection preference order HDMI DVI Component S Video Composite RF coax 2 The L R audio outputs RCA Connectors will provide stereo signal to the TV VCR DVD and the output level is fixed at 1 V P P Volume is controlled by the customers TV or audio system if applicable 3 To use the IRD s composite video and audio outputs to the TV the TV must be capable of receiving this type of input and it must be set to the correct Video Input mode gt Note This generally means that the stereo i
72. vice entrance raceway metal conduit attached from the meter base customer side of the meter to the first main disconnect breaker box or cut off multi switch The grounded metal FRAME of the building commercial or non residential trailer Grounded Sprinkler system of a commercial building The supply side rigid metallic conduit to the power meter may be used below the roof line The attachment must be greater than 2ft from unattached power lines 10 Metal Underground Water Pipe installed in accordance with Section 5 8 of this document and only within five feet of the point of entrance on the water main only o ON 5 3 Electrical Ground Rod The primary ground source of the house electrical system A proper and separate clamp that is UL listed rated for burial must be used in attaching the DIRECTV bonding wire to an electrical power ground rod You may have to dig down a little to expose a rod If so it may be necessary to do some cleaning at the point of attachment to ensure a good connection gt Note Never attach the DIRECTV bonding wire to the existing clamp and never loosen any clamp when attaching the ground This can be very dangerous as the electrical ground wire can have voltage and high current and this will sacrifice the integrity of the existing ground 5 4 Panel Box Lug or Meter Enclosure On some meter enclosures and panel boxes breaker boxes there is a termination bar or EAWG copper stub usually at the
73. with a pencil Remove mount assembly from wall and pilot drill the four marked locations with 74 diameter x 2 1 2 deep holes Drill the pilot holes out to 5 8 diameter x 2 1 2 deep and clean out holes Install the four lead anchors flush with the surface Seal with a silicone sealant Longer lag bolts may be required for some surfaces 4 4 Roof Mount Assembly Using the mounting assembly for a roof application six lag bolts must be used on mounting plates as well as two lag bolts per monopole and always use tar based sealant tape Mount Installed on Brick or Massonary Wall Base Mbunting Bolts and Anchors not inchaded with mount Use Magnetic Mbunti Washer should be Installed at this Location or patch silicone based sealant is not approved Generally this mount may be used only on asphalt shingled roofs Normally the maximum pitch should not exceed 35 degrees but the universal mount can be installed on roofs with a pitch as high as 53 degrees with the proper safety considerations Do not install on roofs with wood slate or tiled shingles Do not install on metal roofs Non Penetrating Mount The minimum number of concrete blocks must be used to anchor the non penetrating roof mount 18 amp triple sat ODU requires 6 8 x16 concrete blocks KAKU and International ODU s require 8 8 x16 concrete blocks An approved pad m
74. xceptions are KA KU installs see Addendum B and Alaska Hawaii installs see Addendum C Proper installation is required of the WorldDirect ODU 95 and integration with the proper DIRECTV approved multi switch on all WorldDirect installs Dual coaxial cable runs are required on all 18 inch installs triple coaxial cable runs are required on all WorldDirect 95 installs single coaxial cable runs on all SWiM LNB SLIMLINE installs and quad coaxial cable runs are required on all 18 x 20 non SWiM KA KU from the ODU to the ground block or other DIRECT V approved U L Listed device approved for grounding bonding or multi switch As often as possible the ground block or other DIRECTV approved U L Listed device approved for grounding bonding or multi switch should be located outside for proper bonding grounding attachment Dual coaxial cable must be run to all DIRECTV DVRs unless the DVR is SWiM capable and SWiM is used Installation of one or more DIRECTV System IRDs as indicated on the customer s Work Order All IRDs must be connected to a DIRECTV approved return path i e a land based telephone line Internet connection or DIRECTV approved wireless phone jack when available If the customer s order is received from a Telco partner or he or she subscribes to a return path service then a return path is also required to each IRD Ina SWiM installation only one IRD must be connected to a DIRECTV approved retur

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