January/March 2014 - GM Repair Insights
Contents
1. e _ ALSO IN THIS ISSUE 57 More Stories os eS 2014 Motor Trend Car of the Year More nsice 2014 CTS Repair Procedures a 57 Door Hinge Assemblie s7 Prices Dropped on OE 57 I CAR Expands GM GolliSiOniRepairaraMmng suit il Jel ere Rawaregi ETA DION e SEMA Terereltjersjel Msn Ragoureas at GMR Spall igi col Gnn anel Sa E MOTOR TREND CAR OF THE VEAR nfn tie peany Genuine GM Parts Resources Online GM Repairlinsights Online More Genuine GM Parts resources and links Download this issue and past issues of GM Repairlnsights magazine at www gmrepairinsights com AM Bepa TINSEN A ARRATIS We Support Voluntary Certification 2604 N E Industrial Dr 230 National Institute for N Kansas City MO 64117 a ia o AUTOMOTIVE SERVICE EXCELLENCE mail dealersupport proactgroup com uence cca Compliments of your GM dealer We invite your input and suggestions Please address letters to the editor to the above address Letters submitted imply the right to edit and publish Every effort is made to ensure the accuracy of the information in the offers contained in this magazine However printing and typographical errors may occur These are not intentional and are not the responsibility of GM any dealer or the companies or individuals who create produce and distribute this magazine Offers and pricing may change at any time without prior no2. It s important to be able to see all of the hidden damage that if left unfixed could compromise vehicle integrity and safety DAM10 has three main components Damage Analysis Considerations reviews steel types and characteristics frontal inspection techniques and damage analysis and repair plan procedures Side Body Inspection covers side and outer panel damage assessment including movable door and quarter glass and sunroofs Rear Body and Aftermarket Parts Inspection focuses on vehicle rear damage encompassing bumper assemblies lighting systems pickup truck boxes and aftermarket parts considerations DAM12 explores how various vehicle structural designs respond in acollision and how that impacts damage 2013 Cadillac ATS Rocker Outer Panel Reinforcement assessment and repair considerations Vehicle structures their characteristics and how to use visual and measurement techniques are covered in the first module of the course In the Structural Damage Analysis module students learn criteria for repair or replacement the multiple roles of stationary glass in Structural integrity and analysis of full frame structures For more information on the new courses and the complete I CAR curriculum requirements for GM visit the CAR website www i car com and look for GM under the OEM Training tab Irs INTER INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR Unlimited Rewards GM is proud to announce the addition of Col
3. Chevrolet Trailblazer 2 Door sags Hard to open close Chevrolet Suburban Tahoe GMC Door sags 2000 2006 Yukon Yukon XL Yukon Denali Hard to L Yukon Denali XL PE Ose 2002 2006 Chevrolet Avalanche 2000 2006 Cadillac Escalade ESV amp EXT 1999 2007 Chevrolet Silverado amp GMC Sierra 2 Door sags Hard to open close Chevrolet Suburban Tahoe GMC Yukon Yukon XL Yukon 2000 2006 Denali Yukon Denali XL Cadillac Escalade ESV amp EXT 2002 2006 Chevrolet Avalanche 1999 2007 Chevrolet Silverado amp GMC Sierra Chevrolet Suburban Tahoe Door sags 2000 2006 GMC Yukon Yukon XL Yukon Hard to 2 Tere a aN open close enall YUKON Venall 2002 2006 Chevrolet Avalanche 2000 2006 Cadillac Escalade ESV amp EXT 1999 2007 Chevrolet Silverado amp GMC Sierra 2 Door sags Hard to open close Chevrolet Suburban Tahoe GMC Yukon Yukon XL 2000 2006 Yukon Denali Yukon Denali XL Cadillac Escalade ESV amp EXT 2002 2006 Chevrolet Avalanche Door sags Chevrolet Silverado se 1998 2007 GMC Sierra Extended Cab Models open close Door sags Badio 2 2004 2017 Chevrolet Colorado GMC Canyon open close Door sags Hard to 7 1996 2015 Chevrolet Express GMC Savana open close Hard to Chevrolet Express open close 1 1996 2019 GMC Savana Door binds Hard to open close 1 1996 2015 aioe Door binds Jan Mar 2014 Repairlnsights 5 Genuine am Lightweight Features While str
4. 19301966 replaces wear items e Pin greaseable e Bushing time to drill out welds install and position new hinges and involves applying refinishing materials Note GM Service Hinge Kits include pre drilled hinge straps and all fasteners necessary to install hinges and provide for adequate adjustment Welded hinges lead to unique service strategies for door assembly service parts With the introduction of new hinge pin and bushing kits for rear cargo door hinges GM has made available the necessary parts to economically service worn hinges GM now has 15994345 PIN KIT FRONT more than a dozen pin and bushing kits to remedy hard to open close doors by rebuilding hinges Indeed whatever the circumstances GM has the reliable OE solution to service many popular GM models See the chart for part numbers and usage and contact you GM dealer for ordering information SIDE DOOR PIN KIT SIDE 19260663 CARGO DOOR Greaseable PIN KIT REAR 19301966 CARGO DOOR Greaseable ie Qty Req Years Make Model for door New Style Chevrolet Silverado Suburban Tahoe GMC Yukon Door sags 2007 2014 Yukon XL Yukon Denali Yukon Hard to 1 Denali XL oppn ciose Cadillac Escalade ESV amp EXT 2007 2013 Chevrolet Avalanche New Style Chevrolet Silverado Suburban Tahoe GMC Yukon Door pops 9007 2014 Yukon XL Yukon Denali Yukon Will not 1 Denali XL aap Cadillac Escalade ESV amp EXT 2007 2013 Chevrolet Avalanche 2002 2009
5. General Motors redesigned current model Express Savana vans in 1996 it responded to the needs of fleet customers Customers indicated they wanted rear doors that opened 180 degrees to improve loading Collectively GM delivered a product that has improved functionality the rear doors open 180 degrees for customers who back up to a loading dock or platform The van also features better styling and improved durability by hiding rear door hinges behind body panels rather than exposing them to the elements Hinge straps are welded to the door side in production which adds cost and complexity to hinge replacement Entire hinge replacement requires removal of the welded hinge straps on the door side of the design which takes Genuine 8 Parts General Motors Pin amp Bushing Kits For Door Hinges Part Kit Number Description PIN KIT FRONT amp REAR SIDE 19260061 DOOR Upper amp Lower Greaseable PIN KIT FRONT SIDE DOOR CHECK PIN amp 19260083 FOLLER Lower Hinge Only Greaseable PIN KIT FRT 19260056 SIDE DOOR Greaseable PIN KIT FRONT SIDE DOOR Greaseable 19260058 Wine Passenger Side PIN KIT FRONT SIDE DOOR 19260060 Greaseable w Link Drivers Side PIN KIT FRONT SIDE 19299322 DOOR Greaseable PIN KIT FRONT 19299324 SIDE DOOR PIN KIT REAR 89025543 SIDE DOOR Extended Cab PIN KIT FRONT 19299326 SIDE DOOR G Van Rear door Pin images view of Pin Bushing and Keeper G Van rear door Pin kit
6. anel and mark to the vehicle using TURN INDICATOR a horizontal line 1 This is ou y Note l 3 dimensional measuring The eight LED lights on the front fe PO CHEAT equipment Clamp the pillar in place bumper also double as a turn E Note indicator helping eliminate L S additional lights and keep a clean aesthetic Weld the perimeter of the part at the original spot weld locations Tocreatea 4 solid weld with minimum heat distortion make stitch welds along the 25mm overlap joints with Cut access window 1 in the center pillar E as m Le outer equal gaps between the 0 Ids Th back and Perform additional ee ee 1 ae complete the welds to Disable the SIR system Refer to SIR Disabling sectioning create a solid weld joint 1 and Enabling procedures as needed depending on damage Clean and prepare all of the welded surfaces Disconnect the negative battery cable Refer to vehicle Refer to to Battery Negative Cable Disconnection and a Aeneas ae roeg Quarter Outer Panel sectioning Rocker Outer Panel Apply the sealers and anti corrosion materials Sectioning or Front Hinge Pillar Body Sectioning to the repair area as necessary Refer to Anti 3 Remove all related panels and components 1 1 Removethe Corrosion Treatment and Repair damaged center Paint the repaired area Refer to Basecoat 4 Repair as much of the damaged area as pillar outer panel Clearcoat Paint Systems possible Refer t
7. as Vegas event was the launching pad Chevrolet s power packed SEMA booth showed the brand at its creative best On display were new powertrain products and the most extensive lineup of new Chevrolet high performance concept vehicles in two decades For pictures of the 2013 SEMA and to read the rest of the story go to gmrepairinsights com Jan Mar 2014 Repairlnsights EJ GM OE Parts Update on New Doors Hinge Assemblies With the recent introduction of new hinge pin and bushing kits for rear cargo door hinges GM has full size vans covered front side and rear Kits have long been available for front doors and side cargo doors New pin kit part number 19301966 contains all the components needed to restore design intent performance to worn hinges Consisting of greasable pins bushing and keepers the kit makes quick work of door repair on GM full size vans When ordering kits note that one kit repairs two hinges one door For all but the most worn doors the kits offer a better solution than complete hinge replacement We realize that hinge replacement is not always an 4 Jan Mar 2014 Repairlnsights economical strategy so now we re offering pin and bushing kits as an alternative method of restoring door function Says GM Customer Care amp Aftersales Bob Gollehur product specialist GM Collision Product Lines This is GM s lowest cost solution for hard to close or misaligned rear doors When
8. etched in overall length and wheelbase the all new CTS sedan has a lower curb weight than the preceding Don t Be Lured by Steals 8 2 is Including Aluminum Door model and weighs about 200 pounds 90 kg less than the on Reconditioned Wheels AFI Af Structures Contribute sistas Lightweight features including Cadillac s first aluminum Sticking With GM OE Wheels Now Competitively Priced Can be a Better Choice a to Lower Weight and a door structures contribute to the lower weight and a 50 50 Atte weight balance Prices on many OE aluminum and steel wheels from Genuine GM Parts have been drastically reduced Ut IGE 50 50 Weight Balance A number of aluminum components are used with the As of October 2013 prices on over 500 wheels were lowered an average of 31 percent suspension system while the rear suspension is mostly steel Our goal was to bring prices more in line with reconditioned wheels available in the market says Chad Ogden collision Performance Driven by the All New That helps offset the weight of the engine and transmission product specialist with GM Customer Care amp Aftersales GM CCA at the front of the vehicle helping the CTS deliver its near By cutting prices GM is hoping to entice collision repairers to move away from the practice of using reconditioned Cadillac Twin Turbo V 6 Partnered perfect weight balance and reducing noise and vibration wheels While they may Carry attractive prices reconditioned wheels als
9. ge Assessment DAM10 and DAM12 are now part of the GM Technician Curriculum General Motors collision repair training partner I CAR Inter Industry Conference on Auto Collision Repair is refining its curriculum to reflect new and better approaches to instruction In the last year I CAR introduced two new courses Exterior Panels Damage Analysis DAM10 and Steel Structures Damage Analysis DAM12 are designed to deliver training on more comprehensive damage assessment and repair tactics Both courses are now part of the official GM repair technician training curriculum offered since 2004 through I CAR Technicians with GM dealer body shops and independent body shops that have subletting arrangements with dealers must complete the CAR GM training regimen 10 Jan Mar 2014 Repairlnsights As with many other I CAR courses DAM10 and DAM12 are offered in both live classroom and online versions Both are four hours in duration DAM10 replaces Frontal Damage Analysis DAM02 and DAM12 replaces Restraints Interior Glass and Rear Impact Analysis DAMO4 which have been phased out Rather than approaching damage assessment on the basis of location the new courses key on damage Severity The two new courses are more in line with the needs of the structural collision tech designed to help them better analyze damage that can t be seen just on simple visual inspection says Mark Rehak GM I CAR liaison
10. ive grille shutters are included on some models improving aerodynamic performance on the highway to enhance fuel efficiency yy Jan Mar 2014 Repairlnsights fe os S Jan Mar 2014 Repairlnsights 7 E CADILLAC CTS 2014 Cadillac CTS Sedan Center Pillar Tens andsnpnescan zonto the ste os CADILLAC CTS HEADLAMP i a ee repair manuals A complete Service Manual is accessible Even though the 2014 Cadillac CTS is a new vehicle 24 7 through a subscription to the site Free collision repair DRL POSITION LIGHT BLADE service and repair information resources are a click away procedures will soon be available for the vehicles by going to CTS has 16 indirect fire LED lights on each headlamp at www gmtechinfo com Electronic Service Information www genuinegmparts com The LEDs function as day time running lights DRL enabling a requisite safety feature to also add an element of drama to the front of the car HIGH LOW BEAM The bi functional HID projectors use only one bulb for high and low beams Active Apply GM approved Weld Thru Coating or equivalent to all mating surfaces Refer to Anti Corrosion Treatment and Forward Lighting helps drivers see _ AAN ntor Di Finning Note clearer through corners by turning 7 iia a with steering direction Removal Procedure Warning Measure down Repair 25 mm in from the Position the outer Warning upper edge of the body center pillar 1 Warning side outer p
11. lision parts to the Genuine GM Rewards program Earn rewards on Lighting Assemblies Doors Mirrors and Wheels Introducing Genuine GM Rewards Program A new loyalty program from GM allows you to earn points on qualifying Genuine GM Collision Parts purchases Y Exclusive to CollisionLink customers VY Look for an email from CollisionLink to complete your enrollment VY EASY Buy parts and earn rewards no paperwork no claims to file VY Manage your rewards at genuinegmrewards com Not a CollisionLink registered user Call OE Connection at 888 6 5 92 to get started or go to oeconnection com Genuine Parts Genuine ag Parts Jan Mar 2014 Repairlnsights 11 Genuine fll Parts CLIP AND PLACE BY YOUR TELEPHONE OR COMPUTER Give us a call for Genuine GM Parts and Genuine E Parts associated collision repair parts All at one convenient location All the stories in Service Insights additional content and pictures available at gmrepairinsights com
12. m OCM GM Rewards For Collision Parts Continues Rollout Last fall GM extended its popular Genuine GM Rewards program to select collision parts Now registered shops that purchase GM OE doors mirrors wheels and lighting assemblies through OEConnection s CollisionLink can participate Genuine ahi REWARDS Qualifying purchases are eligible for reward points ranging from 1 to 3 5 of list price 1 point is equivalent to 1 Points can be used to purchase a wide variety of goods and services available exclusively through a Genuine GM Rewards catalog that participants access through genuinegmrewards com Points are earned with each eligible online purchase and post to a user s account around the third week of the following month Read the rest of the story on Genuine GM Rewards for Collision Parts Go to gmrepairinsights com Genuine amp Parts gmrepairinsights com INSIGHTS co Chevrolet Performance in Full Stride at SEMA 2013 Exciting new concepts exhibited along with commercial powertrain solutions Chevrolet Performance strutted its stuff at the annual Specialty Equipment Manufacturers Associa tion SEMA show last November Team Chevrolet race drivers Ron Fellows left center and Danica Patrick sign autographs in the Chevrolet Performance exhibit at the 2013 SEMA Show in Las Vegas Nev Theres a lot new for Chevrolet Performance to crow about in 2014 and the big L
13. ned wheels further complicates Among the most sophisticated is Front and Rear Automatic the problem Reconditioning practices vary and some may p an Braking which relies on short range radar technology and produce marginally safer wheels than others But without any oversight regulations or clear standards repairers are left to wonder whether using reconditioned wheels is a safe practice Most vehicle makers including GM either do not warrant the use of reconditioned wheels or strongly caution against their use Wheels play an integral role in both the safety and performance of today s cars and trucks Vehicle manufacturers have designed OE wheels to meet specific performance standards in safety durability alignment ability to balance andthe management of road inputs Changes made to wheel surfaces structure or dimensions during the reconditioning process may impact a wheel s performance to those standards Collision repairs made with new OE wheels is the only surefire way to ensure all perforn Standards and specifications are met With the newly lowered and highly competitive prices on new Genuine GM wheels repairers can now service their customers both confidently and affordably eee CUS Ne OLOF end Car o ultrasonic sensors Yea hird generation CTS sedan ts Cadillac s shield grille and signature vertical lighting elements including LED front signature lighting detail evolve on the CTS Act
14. o Dimensions Body section 1 g Install all of the related panels and components Remove the sealers and anti corrosion Installation materials from the repair area as necessary Procedure Refer to Anti Corrosion Treatment and Repair Connect the BE ALNE a cable Refer From the service to Battery Negative Cable Disconnection and Remove the weather strip and measure part cut the panel in Connection rearward from the ae Ear ene en corresponding locations Enable the SIR system Refer to SIR Disabling PF l 5 to overlap the remaining i anel 430mm and mark and Enabling i No p a kh original panel by 25mm ait E a vertical line on the ba aa bodyside 1 1 in at each joint This example of Center Pillar Sectioning Outer 2014 location 1 Cadillac CTS Sedan is just one of many found in their iii Go to www gmrepairinsights com for additional T Prepare all mating service Repair Manuals By following the proper repair SS j from the front edge surfaces for welding procedures technicians can ensure that each vehicle K ra information on Cadillac 2014 CTS technology and of the roof panel 800mm a as necessary 1 maintains its solid performance and uncompromised i and mark a second vertical line on the bodyside 1 safety features for the life of the vehicle safety features y Jan Mar 2014 Repairlnsights Jan Mar 2014 Repairlnsights amp _ The Business of Repairs New I CAR Courses Cover Comprehensive Dama
15. o come with some major drawbacks Most notably with Eight Speed Automatic The comparatively low curb weight helps make the most of the reconditioning process can change a wheel s shape size and structural integrity That can potentially compromise the driving experience by allowing the use of lighter weight both performance and safety Cadillac s all new 2014 CTS sedan ascends into the heart chassis components which reduces unsprung weight to enable of the midsize luxury market with expanded performance more precise handling without compromising ride quality Wheels May Look the Same but They Aren t the Same elevated luxury and sophisticated technology It will be the Suspension and driver control highlights include multi link The process of reconditioning wheels damaged in an accident can produce what looks like a fully repaired nicely polished segment s lightest car A range of power dense powertrains MacPherson strut front suspension wheel that looks like the original Ogden says But look a little deeper and you might have a wheel that has been bent welded underpin its performance including the all new Cadillac Ultrasonic sensors as well as radar and cameras support or had metal grinded away or added That can call into question the quality durability and performance or the wheel Twin Turbo engine and eight speed automatic transmission the CTS s advanced safety features to help prevent crashes The lack of clear Standards for reconditio
16. tification The descriptions and specifications in this publication were in effect at the time of approval for printing General Motors reserves the right to change specifications without notice and without obligation Published letters do not necessarily reflect the opinions of General Motors or General Motors Parts General Motors Detroit MI 48202 2014 General Motors All rights reserved Genuine Fu Parts Es Jan Mar 2014 Repairlnsights Genuine Sf REWARDS 3 Genuine GM Rewards Buy parts Earn reward points Redeem for free merchandise It s that simple with Genuine GM Rewards Read more at GMRepairlnsights com 3 Chevrolet Performance at SEMA Chevrolet packed SEMA with power Read more at GMRepairInsights com 4 G Van Hinge Kits With new hinge pin and bushing kits for rear cargo door hinges GM has full size vans covered front side and rear 6 GM OEM Wheels More Competitive Prices on over 500 GM OEM wheels have been lowered an average of 31 percent 7 2014 Cadillac CTS Sedan Motor Trend s Car of the Year The 2014 Cadillac CTS full of High tech marvels Twin Turbo V 6 packs a wallop 9 Cadillac CTS Repair Procedures www gmtechinfo com offers access for service manuals and other repair resources Follow this example of Center Pillar Sectioning Outer for the 2014 Cadillac CTS 10 GM Training with I CAR Expands Two important GM study courses added to I CAR s curriculu
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