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1. Test Print About Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version information about this Printer driver software Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the Device Options tab Adjusting the Ribbon Type option Use the Ribbon Type option to select print ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print ribbon in use e YMCKO Full Color Resin Black Overlay e Dye Sub Black Overlay e K Standard Resin e K Premium Resin e Colored Resin e Metallic Resin e Scratch Off Resin Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type vicia Full Color Resin Black Overlay Color Matching K W Full Color Resin Black Overlay JB Dye Sub Black Overlay Standard Resin d Premium Resin Resin Dither Colored Resin Metallic Resin Scratch Off Resin Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low R
2. Ribbon Sensor Calibration To calibrate the ribbon sensor close the printer s top cover Cancel Then click on the send button di Help When calibration is complete the printer will beep twice Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 46 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued Step Procedure 2 Determine where the ribbon is breaking a Open the Top Print Cover b Remove the ribbon from the Printer c Inspect the ribbon at the break point e If the Ribbon broke before any print was applied to the card continue to Step 3 e If the Ribbon broke after applying the print to the card continue to Step 4 3 Adjust the Image Placement negatively a Reset the Printer to clear any Error Messages by removing Power and reapplying b Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences c Click the Calibrate tab d Click on the Settings button See the next page e Adjust the Image Placement Setting by 10 f Click on OK g Print a Self Test h After adjusting the Image Placement if a white edge appears on the
3. Type Description Dye The Dye Sublimation resin print ribbon combines the yellow Y magenta Sublimation M and cyan C dye sublimation panels with a resin black panel SE on By combining both types of ribbon panels this ribbon can be used to print 99 full color photo quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel A clear overlay panel O is also included on most ribbons to protect the dye sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color This ribbon is used to print full color photo ID cards along with resin black YMCKO text and bar codes Both infrared and visible light bar code scanners can provides 250 prints read bar codes printed with resin black e An overlay panel is included to protect the full color dye sublimation printing Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 24 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Blank Cards Type Description Card Size The Card Printer accepts standard CR 80 sized cards 3 370 L x 2 125 W 85 6mm L x 54mm W with a thickness of 30 mil 030 762mm Card The Printer will print onto any card with a clean level and polished PVC Design surface Although the Printer is equipped with card cleaning rollers it is very imp
4. 2 Magnetic Track Selection G Tracki Track2 Track 3 Enable MLE Support Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 108 RESTRICTED USE ONLY Fargo Electronics Inc Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ASCII Offset NULL SPACE ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 109 RESTRICTED USE ONLY Fargo Electronics Inc Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track
5. Ensure that the proper voltage is being applied to the printhead a b C d Remove the back cover Using a Digital Voltmeter connect the negative lead to ground Probe Pins 1 to 5 of the printhead power connection on J11 Ensure that a voltage between 22 to 23 VDC is read on each pin e If less than 22 volts is read on any of the pins ensure that the Power Supply for the Printer is outputting 23 to 24 VDC e f 22 to 23 volts is read from Pins 1 to 5 on J11 replace the Printhead as needed If the Power Supply is operating properly replace the Main Board as needed Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 38 RESTRICTED USE ONLY Fargo Electronics Inc Card Jam Errors Resolving a Card Jam Error Symptoms The card is physically jammed in the Printer or a Card Sensor is reporting a card is present Step Procedure a 5 1 Look for card in the Printer Open the Printer s top cover Remove the ribbon from the Printer Check to see if a card is jammed in the print station of the Printer If a card is found in the print station continue to Step 2 If no card was found in the print station continue to Step 3 a b 2 Clearing a jammed card If a card is jammed in the Printer use the Power button and the Media buttons to move the feed rollers and free the card The card can then be fed out of the Printer
6. 950 13 IEEE 1284 Institute of Electrical and Electronics Engineers 1284 202 I EEE 1284 compliant cable 31 Image 202 Image Color tab 89 95 Image Darkness option 80 Image Placement 47 49 64 Image Placement option 81 image placement problems 65 Image Placement Setting 47 64 Image Placement value 81 Image Position controls 99 156 inches or mm option 84 incorrect image darkness problems 56 57 increase Printhead heat 80 Input 202 Input Hopper 202 Interface 15 Intermediate Transfer Media InTM 202 internal Printer settings 98 155 ISO 202 ISO 7811 2 Magnetic Stripe 113 168 ISO encoded data format 106 162 ISO Standard selections 110 165 ISO Standard settings 104 160 ISO Track Locations 113 168 ITS EMC 13 ITS EMC 13 J jammed card 39 JIS II Japanese Industrial Standard 202 K K Panel 202 K Panel Resin options 124 145 178 K Panel Resin tab 135 L Lam Cover Sensor operation 36 Lamination 202 Lamination Drive 189 Lamination Drive Stepper 189 Lamination Roller Lift 189 Lamination Sensor Calibration 69 LAN Local Area Network 202 Fargo Electronics Inc Landscape 203 Landscape orientation 99 156 LCD Liquid Crystal Display 203 LED Light Emitting Diode 203 less heat more heat 96 154 lines streaks on printed cards 58 LoCo Low Coercivity 203 LPT Port Line Printer Port 203 LRC Generation 110 165 LRC Generation Mo
7. a b C 3 Test the Card Sensor Remove the rear cover Using a Digital Voltmeter connect the negative lead to ground Connect the positive lead to Pin 1 of J8 e f blocked the voltage should read 4 9 to 5 5 VDC e f unblocked the Sensor should read 0 15 to 0 18 VDC If the voltages do not read correctly replace the Sensor Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 39 RESTRICTED USE ONLY Ribbon Errors Resolving the Skipping Ribbon Panel issues Fargo Electronics Inc Symptom The Printer is using more than one set of ribbon panels to print one side of a card Step Procedure 1 Calibrate the Ribbon Sensor See the next page for illustration a Reset the Printer to clear any Error Messages by removing Power reapplying Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e lf using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences Click on the Calibrate tab Click on the Sensors button See the next page Remove the ribbon and close the top cover Click on the Send button for a ribbon Sensor calibration Verify that the Printer beeps twice If the Printer does not beep twice see Communications Errors i
8. 1 Select the Shift Data Left checkbox option to apply to all tracks Magnetic Track Options Character Size 5 Bits 7 Bits 8 Bits ASCII Offset C NULL SPACE ZERO Shift Data Left Bit Density 75BPI C 128 BPI v 210 BPI LAC Generation C MaLRC Even Parity C Odd Parity Character Parity C No Parity Even Parity f Odd Parity Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 167 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ISO Track Locations Review the magnetic encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations 0 223 0 353 0 493 track fono SE TRACK2 _ 0 110 SS TRACK3 10 110 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 168 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer driver along with all of the other printable objects within the card design e Magnetic Track Data added In order for the Printer driver to differentiate between magnetic track data and the rest of the printable objects the magnetic track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters
9. 44 RESTRICTED USE ONLY Resolving the Ribbon Breaking issues Symptom The Ribbon breaks when printing Fargo Electronics Inc Step Procedure 1 Calibrate the Ribbon Sensor a 2 Reset the Printer to clear any Error Messages by removing Power reapplying From the Computer open the Printer control panel e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e lf using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Sensors button See the next page Remove the Ribbon and close the top cover Click on the Send button for a Ribbon Sensor Calibration Verify that the Printer should then beep twice If the Printer does not beep twice see Communications Errors in Section 2 page 30 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 45 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued x Magnetic Encoding Overlay Print Area Panel Resin Card Device Options Image Color Calibrate Image Position Vertical 0 2 zx Horizontal ST 2R i Sensors Direction Card Travels Through Printer _ Calibration
10. Step Procedure 1 Verify that the cards are loaded properly with the Magnetic Stripe facing down and towards the back of the Printer Verify that the card is encoded with magnetic data by using a Magnetic Imager or Developer Solution Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a Goto the File menu and select Page Setup b Click on the Printer button and select the C11 Card Printer c Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins d Open the program and type 1 JULIEANDERSON1 234567890 then go to File on the menu bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode the above string to it Check the Magnetic Offset Setting a Reset the Printer to clear any Error Messages by removing the power and reapplying it b Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences Click the Calibrate tab d Click on the Settings button e Ensure that the Magnetic Offset setting matches the value that is written on the bottom of the P
11. 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC Magnetic Track Selection Track 1 Track 2 Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset 75 BPI 5 Bits MULL 128 BPI 7 Bits v SPACE v 210 BPl BBits ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 163 RESTRICTED USE ONLY Fargo Electronics Inc Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ASCII Offset NULL SPACE ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 164 RESTRICTED USE ONLY Fargo Electronics Inc Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to
12. Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 13 RESTRICTED USE ONLY Fargo Electronics Inc Agency Listings Term Description Emissions CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1995 FCC Standards Class B EN 82082 1 1997 Safety UL 1950 CSA C2 2 No 950 95 and T V GS EN 60950 A1 A4 A11 Standards Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 14 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications Type Description Accepted CR 80 3 375 L x 2 125 W 85 6mm L x 54mm W Standard Card Sizes Accepted 30 mil 030 76mm Card Thickness Accepted PVC or polyester cards with polished PVC finish monochrome resin Card Types required for straight polyester Agency Safety UL 1950 CSA C2 2 and TuV GS IEC 950 Emissions FCC Listings Class A CRC c1374 Class A and T V EMC IEC 801 2 3 4 CISPR 22 Class B CE BSMI Card Input 45 cards 30 mil Hopper Capacity Colors C11 Up to 16 7 million M11 Monochrome Dimensions 6 7 H x 13 1 W x 10 5 D 170mm H x 333mm W x 267mmD Humidity 20 80 non condensing Interface 8 bit Centronics type parallel ECP compatible Memory 2MB RAM Operating 65 to 80 F 18 to 27 C Temperature Print Area C11 CR 80 edge to edge M11 3 31 L x 2 02 W 84mm L x 51mm W Printer Windows 95 Windows 98 Windows Millenn
13. When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area Note Changing the orientation of the card in the Card Tab will change the appearance of this Tab Continued on the next page CR 8 Card Size X Direction Card Travels Through Printer Delete ARERR pt tt ttt ty pt tt ttt ty B HN Yo E inches C mm efinied Area me 0 0 C11 Card Printer and M11 Card Printer User Guide Rev 5 0 139 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Step Procedure 2 a Determine the area of the card necessary to define In the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size for the area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm Identification Card Karen Atkins Access Level 2 ID 1234478 1 2 172355 1 8 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 140 RESTRICTED USE ONLY Fargo Elec
14. 16 The Image data is burned by the Printhead until image data is depleted All Stop 17 The Thermistor engages Printhead Cooling Fan to maintain proper operating temperature 18 The Headlift Motor engages 19 The Print Headlift Sensor detects an open state 20 The Print Headlift Motor disengages 21 The Print Stepper Motor engages Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 vii RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Persona C11 M11 Sequence of Operations continued Step Process 22 The Print Ribbon drive engages 23 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 24 Repeat steps 9 through 23 for appropriate number of color overlay panels 25 The Card Feed Stepper Motor engages to queue card for magnetic encoding 26 The Encoding data is written to the card 27 The Card Feed Stepper will requeue card for each verification pass required 28 The Card is ejected from the Printer 29 All Stop Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 viii RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Persona C11 M11 Boot up Sequence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be op
15. Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 4 0 Part Number L000701 RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 4 0 property of FARGO Electronics Incorporated Copyright 2002 2003 2004 2005 2006 by FARGO Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers who have signed a disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 4 0 15 September Persona C11 Card Printer and Persona M11 2003 Card Printer User Guide Rev 4 0 These reference documents were thoroughly reviewed to provide FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time e ANSI ISO ASQ Q9001 2000 American National Stan
16. Procedure 2 Use the Vertical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note 2 The Vertical and Horizontal adjustment arrows point to within the Image Position window which represents the direction that the printed image moves Hear af Printer Card Output Horizontal Horizontal Card Input Side of Printer Side of Printer a Direction card travels through printer Front of Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 100 RESTRICTED USE ONLY Fargo Electronics Inc Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s ribbon Sensor see instructions in the Calibration window below Color Management Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Image Position Vertical Horizontal Sensors Settings Calibration
17. Reset the Printer to clear any Error Messages by removing the power and reapplying it Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences Click the Calibrate tab Click on the Settings button Adjust the Image Placement Setting by 5 Click on the OK button Print a self test After adjusting the Image Placement if a white border appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 37 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues continued Step Procedure 4 Check the Printhead connections a b Open the top print cover Remove the two 2 thumbscrews from the Printhead cover plate and remove the cover plate Check to ensure that Power and Data Cables that connect to the printhead are properly seated Remove the Back Cover Ensure that the Printhead Power Cable is properly seated on J11 on the Power board Ensure that the Printhead Data Cable is properly seated on J13 on the main board
18. Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Area s option Selecting the Undefined Area s option Selecting the Defined Area s function Selecting the Print YMC under K and Print K Only options Selecting from the Ribbon Type option Adjusting for the Resin Dither Selecting the Rotate Image 180 Degrees option Selecting the Buffer Single Card option Selecting the Disable Printing option Selecting the Pause for Low Ribbon option Selecting the Heat M11 only option Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 11 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Position Controls 156 Using the Settings button 158 Using the Magnetic Encoding tab 159 Using the Magnetic Track Selection radio buttons 160 Using the Magnetic Track Options radio buttons 162 Using the Bit Density radio buttons 163 Using the Character Size radio buttons 163 Using the ASCII Offset radio buttons 164 Using the LRC Generation radio buttons 165 Using the Character Parity radio buttons 165 Using the Verification radio buttons and Retries selection 166 Using the Shift Data Left checkbox 167 Reviewing the ISO Track Locatio
19. Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity LAL Generation Character Parity C NaLRC C No Parity f Even Parity C Even Parity Odd Parity f Odd Parity Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 110 RESTRICTED USE ONLY Fargo Electronics Inc Using the Verification radio buttons and Retries selection Use this option to customize the encoding verification settings Step Procedure 1 Select the Auto Eject 1st Error option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note The Auto Eject option is the most direct means of dealing with misverified cards however it may be undesirable when dealing with encoding errors For this reason a Manual Eject Each Error option is also provided e If the Auto Eject 1st Error option is selected the Printer will automatically eject a card containing magnetic data that cannot be verified and will feed a new card into the Printer Note Only the first misverified card would be automatically ejected e f a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject Mode Note If the loaded cards have the wrong type of Magnetic Stripe the Printer will not automatical
20. also indicate an encoding mis verify If information is not encoded properly or encoded onto a bad Magnetic Stripe the Printer is unable to verify the encoded data When this happens the Printer will eject the card before printing begins and the Media LED will begin flashing Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 29 RESTRICTED USE ONLY Fargo Electronics Inc Interpreting the LED Lights continued Power LED Media LED 22 Cause Solution Flashing On solid Indicates a possible error with your Printer s memory See Replacing the Print Circuit Board A000281 in Section 4 Page Error Bookmark not defined On solid Off Indicates the Printer is ON but that it is off line or paused Press the Media button 22 get the Printer back to its READY mode Off Off Indicates the Printer power is OFF Be sure power is connected and press the Power button if you would like to turn the Printer back ON Communications Errors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed paper out error Step Procedure 1 Confirm that the system meets the minimum requirements as shown here IBM PC or compatible Windows 95 98 ME NT 2000 XP Pentium class 13
21. 12 44 S safety issues iv 28 77 179 187 Safety Standards 14 Saturation 208 Scratch Off Resin 22 Selecting Orientation Landscape under Card tab 126 Selecting Orientation Portfolio under Card tab 128 Selecting the Visual Security Solutions 129 130 131 Selecting the Visual Security Solutions dropdown menu 127 Self test 67 209 Sending data to Track 1 115 170 Sensor 209 Sensor Calibrate 40 Sensor Location and Voltages table 188 Sensor Testing 188 Sensors button 45 101 Serial interface 209 Settings button 47 64 102 158 Settings dialog box 79 settings optimized at factory 79 Shade Self Test 70 Shift Data Left checkbox 112 167 Shift Data Left option 112 167 SIMM 209 Simplex 209 Skipping Ribbon Panel issues 40 Slot Sensor 188 Smart Card 209 SmartGuard 209 SmartShieldTM 209 Software 209 special precautions iv 77 179 187 Spooler 209 Spooling 210 SS Start Sentinel 210 Stacker 210 Standard Resin Black K 22 Standard Self test YMC 69 Start Sentinel SS 114 169 Stepper Motor 210 String 210 Supply Frequency 16 supply side ribbon 44 Supply Voltage 16 Surface mount 210 Switch box 210 System Control panel 32 System minimum requirements 43 44 System Requirements 16 Fargo Electronics Inc T TAC 210 Temp file 210 Test Core Pins Lam 69 Test Core Pins Print 69 Test Print option 86 Test print 2
22. E Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 79 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Darkness option Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Maximum Adjustment Range The maximum adjustment range is 100 A Caution 1 For best results make slight adjustments of only 4 to avoid accidentally over adjusting the Printhead heat A Caution 2 If the positive value is set too high the print ribbon may jam or even break settings x Image Darkness Print Length 25 5 0 Je Image Placement Magnetic Offset 10 NN Help spi Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 80 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Placement option Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered Note When adjusting this value keep in mind that cards always remain in the same landscape orientation while moving through the Printer The diagram below rep
23. Lower Lett D Lower Right Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 127 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Portfolio under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window amp 11 16 Printer Printing Preferences Magnetic Encoding Overlay Print Area K Panel Resin Card Device Options ImageColr Calibrate Card Size cR 20 2 inches mm Print Width 2 114 Print Length 3 362 r Orientation Copies fi 21 Test Print About Cancel Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 128 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below 5 1 Direction Card Travels Through Printer Delete Security Options Visual Security Solutions No Visual Security Overlay Print Area Defined Areals For Print and Overlay For Overlay Only For Print Only No Overlay Visual Securty E Upper Lett F Upper Aight G Lowe
24. Rev 5 0 157 RESTRICTED USE ONLY Fargo Electronics Inc Using the Settings button Use the Settings button see previous page to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory For more information see Using the Settings dialog box in section 3 page 79 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 158 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed The following describes these options and the Printer s magnetic encoding process e The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity module e The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer Step Procedure Select the Magnetic Encoding tab to display options for controlling the 1 Magnetic Stripe encoding process amp M11 Card Printer Printing Preferences 2 x Card Device Options Calibrate Magnetic Encoding Print Area Verification Auto Eject 1st Error Manual Eject Each Error Retries Ex Magnetic Track Selection Track1 Track2 Track3 Magnetic Track Options Bit Density m Character Size p ASCII
25. TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed of PVC UltraCard Ill The Fargo brand of card stock recommended for use in Fargo Printers that laminate with the necessary glossy surface and composed of PVC and PET to prevent heat distortion Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply An AC power supply typically powered by batteries which provides temporary power to the PC or Printer during an interruption of the supply voltage Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 211 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition USB Universal A 1 5M sec 12Mbit sec serial communication interface that can Serial Bus support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance i
26. 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light will begin flashing 3 The Card Input Motor and print Stepper Motor engage 4 The Card Feed Sensor detects leading edge of card and disengages the card input Motor Continued on the next page Top Cover Release Tab Printhead Card Cleaning Roller Power Button TL and LED Media Button and LED Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 vi RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Persona C11 M11 Sequence of Operations continued Step Process 5 The Print Ribbon drive engages 6 The Print Ribbon Sensor looks for the color transition from Yellow to Magenta Print Ribbon Encoder detects number of revolutions required to use an entire color panel 7 The Print Stepper Motor engages 8 The Card Feed Sensor detects trailing edge of card 9 The Print Stepper Motor queues card to the middle of the platen roller All Stop 10 The Print Headlift Motor engages 11 The Print Headlift Sensor detects closed state 12 The Print Headlift Motor disengages 13 The Print Stepper Motor engages 14 The Print Cover Sensor checks for a closed state 15 The Ribbon drive Motor engages
27. 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 171 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Area tab Use this option to control where the print area appears on a card Note This option is helpful if for example you would like to omit or block out printing around a card s smart chip or Magnetic Stripe e By default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Print Area gt M11 Card Printer Printing Preferences Card Device Options Calibrate Magnetic Encoding Print Area CR 80 Card Size Ed prre Em 0 200 0200 F 0000 x 0000 Y inches C mm Defined Area UE Direction Card Travels Through Printer Delete Print Area Defined Areals OK Cancel Apply Help Lotes Lone Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 172 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Area dropdown menu Step Procedure 1 Select the Full Card option for the Printer to overlay and or print the entire card OR Select the Defined Area s option for the Printer to overlay and or print only in the selected and defined area or areas OR Select the Undefined Area s option for the Printer to overlay and or print only in the
28. 625 0 002 W 0 005 L or 60 325 X 92 075 mm CR 100 A card dimension standard of 2 625 X 3 875 0 002 W 0 005 L or 66 675 X 98 425 mm Cursor The marker in the LCD Display Window that indicates the active selection Darkness A reference to color saturation DB 9 A 9 pin D shaped connector typically used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in driver or firmware Performance parameters may be customized in the driver but can be reset to the factory values usually through the push of the default button The default values for the firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently DIP switches Dual In line Package Switches A small array of mechanical switches installed on the board that can be configured to change Printer operations including providing a variety of self tests Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 196 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Dire
29. Even Parity C Odd Parity Character Parity C No Parity Even Parity f Odd Parity Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 112 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ISO Track Locations Review the magnetic encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations 0 223 0 353 0 493 track fono SE TRACK2 _ 0 110 SS TRACK3 10 110 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 113 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer driver along with all of the other printable objects within the card design e Magnetic Track Data added In order for the Printer driver to differentiate between magnetic track data and the rest of the printable objects the magnetic track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters must be added to the magnetic track data in order for the Printer driver to know which data is to be encoded which tracks to encode when the track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are automatically added to the string of track data by custo
30. Lights Communications Errors Card Feeding Errors Resolving the Communication Errors Resolving the Card Feeding Errors Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the Idler Spring Upgrade Kit Print Process Errors Resolving a Headlift Motor or Sensor Error Resolving the Cover Open Error Message Resolving the Blank Output issues Card Jam Errors Resolving a Card Jam Error Ribbon Errors Resolving the Skipping Ribbon Panel issues Resolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low Message Resolving the Ribbon Breaking issues Encoding Errors Resolving the Mag Verify Error Message Resolving the Printer s inability to read Encoded Data Resolving Data intended for Magnetic Stripe being printed on the card problem Diagnosing Image Problems Resolving the Pixel Failure problems Resolving the Card Surface Debris problems Resolving the Incorrect Image Darkness problems Resolving the Ribbon Wrinkle problems Resolving the Excessive Resin Printing problems Resolving the Incomplete Resin Printing problems Resolving the Image Placement problems Resolving the Poor Image Quality problems Running the Self Test Running the Standard Self Test Print Using the DIP Switch Self test S
31. No Overlay for the defined area to apply only to the print process Important In this mode the overlay is completely disabled so it will not be applied A Caution An overlay or an overlaminate must protect dye sublimation printing or it will quickly begin to wear or fade Overlap Prnt Area Ful Card f For Print and Overlay For Overlay Only For Print Only Mo Overlay Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 119 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned Continued on the next page amp C11 C16 Card Printer Printing Preferences 2 xj Cad Device Options ImageColor Calibrate Magnetic Encoding Ovelap Prmt rea KPanelResm CR 80 Card Size Y 0 000 zd ib inches tt TT LI Defined Ares X H g Direction Card Travels Through Printer Delete Security Options Visual Security Solutions E Upper Left C For Overlay Only VeriMark C For Print Only No Overlay C HoloMark DK Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 120 RESTRICTED USE O
32. ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font A character set similar in style and form Fonts can be graphical or mathematical constructs represented by a series of dots or an assembly of curves and lines FPGA Field A microchip with configurable logic circuits installed that is Programmable Gate Array programmed to act as the Printer s central processor Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dye sublimation printing Graphical Device Interface GDI A Windows standard for protocol between drivers and applications and the Windows interface An application uses a driver to rasterize the data in the f
33. Offset C 75 C 5Bits C NULL C 128BPI 7Bits SPACE 210BPI 8 Bits C ZERO L r LRC Generation Character Parity C NoLRC No Parity Even Parity C Even Parity C Odd Parity Odd Parity Default Shift Data Left Cancel Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 159 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO encoding process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a Track selection to C d Change all options separately for each of the three individual tracks Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings once they have been changed Important Please refer to the following for a description of all Magnetic Track Options Continued on the next page Magnetic Track Selection Track 1 Track2 Track 3 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Magnetic Track Options Bit Density C F5
34. Print Drive Stepper J25 4 4 Print Headlift J15 1 17 0 Ribbon Drive J14 1 5 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 189 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Firmware Upgrades The purpose of this Technical Update dated 04 27 2003 to provide information on a Firmware improvement to the Persona C11 Card Printer and Persona M11 Card Printer The ECO 04008 has been released No action is required This is for your information only e Firmware Improvement C11 M11 The ribbon queuing improvement makes the ribbon handling more robust to ensure the maximum number of prints from our color ribbons Section 8 Fargo Technical Support The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer Contacting Fargo Technical Support Step Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot a C11 Card Printer As needed contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargo com tech support contact tech support asp 2 Position a phone near the Printer and Computer so Fargo technicians can help to help troubleshoot the Printer s
35. RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print YMC under K and Print K Only options Step Procedure 1 e Select between the Print YMC Under and Print K Only options Note When the Print YMC Under K option is selected all black in the designated areas will print with the Yellow Y Magenta M and Cyan C ribbon panels directly beneath the resin black K panel OR e Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two 2 Select the Print K Only option if printing resin black onto a white background to maximize the sharpness of printed text and bar codes Note When this option is selected all black in the designated areas will print only with the resin black K panel Print All Black with Panel Full Card IM Defined Area s Undefined Areals Print YMC Under C Print K Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 147 RESTRICTED USE ONLY Fargo Electronics Inc M11 Printer Driver Options Selecting from the Ribbon Type option Use the Ribbon Type option to select print ribbons Step Description the type of print ribbon in use e K Standard Resin e K Premium Resin e Colored Resin e Metallic Resin e Scratch Off Resin 1 Select the appropriate print Ribbon Type option from the dropdown menu for Ribbo
36. and Custom HoloMarkTM card end users will be able to choose 1 of 8 pre defined placements corners via printer driver 4 positions Landscape and 4 positions Portrait mode e HoloMarkTM foil placement will not interfere with card punch slots e Foil Color options will be silver or gold e Outside edge placement of Foil impression options on card will be 0 4 cm from edge of card e HoloMarkTM foil placement options will be at all four corners of card located 0 4 cm from edge of card Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 18 RESTRICTED USE ONLY Fargo Electronics Inc Functional Specifications This Card Printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card print quality for dye sublimation and resin thermal transfer The Card Printer will print from any IBM PC or compatible running Windows 95 98 Me Windows NT 4 0 Windows 2000 or Windows XP The following describes how each of these technologies works Function Description Dye Sublimation Dye Sublimation is the print method the C11 uses to produce smooth continuous tone images that look truly photographic Note This process uses a dye based ribbon roll that is partitioned by a number of consecutive color panels e The panels are grouped in a repeating series of these three process colors along the entire length of the print ribbon yellow magenta and cyan
37. and at times stored temporarily in the print buffer and spooler Print Server A device used to connect and control a Printer on a network Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 206 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Printhead The device on a Printer that produces the image on the media PVC Abbreviation for polyvinyl chloride often called vinyl PVC is the component of the 0 002 thick clear dye receptive film on the surface of the identification card and is the primary component of the identification card cores Queue A sequence of files or sets of data awaiting transmission or processing Proximity Prox Card Proximity cards allow access and tracking utilizing contactless technology usually by communicating through a built in antenna Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage device for digital information to be hel
38. appears on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe e Note that with M11 this option only applies to the print area since monochrome ribbons do not have an Overlay O Panel e By default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Overlay Print Area C11 C16 Card Printer Printing Preferences 2 x Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area KPanelResin CR 80 Card Size gt i Direction Card Travels Through Printer Delete Overlay 7 Print Area Security Options Defined Visual Security Solutions For Print and Overlay C For Overlay Only VeriMark C For Print Only No Overlay C HoloMark DK Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 117 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area dropdown menu Step Procedure 1 Select the Full Card option for the Printer to overlay and or print the entire card OR Select the Defined Area s option for the Printer to overlay and or print only in the selected and defined area or areas OR Select the Undefined Area s option for the Printer
39. following for a description of all Magnetic Track Options Continued on the next page crc Magnetic Track Selection 34 E Track 1 Track2 Track 3 Enable MLE Support Magnetic Track Options Bit Density Character Size m ASCII Offset 75 BPI 5Bits NULL 128 BPI 7 Bits SPACE i 210 BP 8 Bits C ZERO r LAC Generation Character Farty C MoLRE Shift Data Left f Even Parity Even Parity Odd ee Odd Parity Default Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons continued Step Procedure 2 Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode Note 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note 2 Although the Printer driver will remember the settings specified for each of the three tracks the Printer driver will always default to displaying the options for Track 1 whenever the Printer driver setup screen is first opened C11 16 Card Printer Printing Preferences E Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin V erificatian C Manu
40. for the software application for more info on encoding Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 53 RESTRICTED USE ONLY Fargo Electronics Inc Diagnosing Image Problems Resolving the Pixel Failure problems Symptom A thin line or scratch travels the entire length of the card Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead See Cleaning the Printhead procedure in Section 4 page 181 4 Clean the Platen Rollers See Cleaning the Platen Rollers procedure in Section 4 page 184 5 Replace the printhead if the problem persists See the Replacing the Printhead Assembly 820199 procedure in Section 5 page Error Bookmark not defined Mike Berman Student 3957105 Library Code 2439 554 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 54 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Card Surface Debris problems Symptom Prints have spots white or colored voids and or dust on them Step Procedure 1 Be sure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 2 Clean the inside of the Printer See Cleaning the Printer s Interior procedure in Section 4 page 185 3 Clean the Platen Rollers See Cleaning
41. for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these options do not need to be changed Magnetic Track Options Bit Density Character Size ASCII Offset C 5 BPI 5 Bits NULL 128 BPI 7 Bits SPACE 210 BPI BBits C ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 162 RESTRICTED USE ONLY Using the Bit Density radio buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Fargo Electronics Inc Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure
42. magnetic verification it will affect Printer operation while printing from a computer When completed turn OFF the power to the Printer to reset the operating mode of the Printer e The first illustration below shows all eight 8 switches in the normal OFF position e The second illustration below shows Switches No 1 2 and 3 in the ON position Note The Ribbon Sensor calibration without the need of a PC Note Refer to the DIP Switch Settings table on the next page for additional diagnostic selections Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 68 RESTRICTED USE ONLY Fargo Electronics Inc Setting the DIP Switch Settings The capital letter X indicates that the switch should be set to ON or DOWN SW1 SW2 SW3 SW4 Diagnostic modes X X X X Test5x3 Wrinkle Gray15x3 ResTest Gray15K Steps is a standard YMCKO test card X X Mag123A is a mag only test card records on the Magnetic Stripe X The RibTest calibrates the Ribbon Color Sensor none or anything except Mono Resin X X X The ResinTest is a premium resin test card In this mode the Printer will beep every time a core pin is detected in the Ribbon Roll X X X X The TestCore allows reading of the core pins X X X RegTest is for YMCKO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 69 RESTRICTED USE ONLY Fa
43. messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 77 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Magnetic Encoding Head Use this procedure to adjust the coercivity of the Magnetic Encoding Head Tools Needed Phillips Head Screwdriver Small Standard Screwdriver Digital Voltmeter Steps Procedure 1 A Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remove the screw 130987 by the Card Exit Ramp 6 Remove the Rear Cover 7 Locate the Pot
44. must be added to the magnetic track data in order for the Printer driver to know which data is to be encoded which tracks to encode when the track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are automatically added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom track information must be entered as follows When entering track data the character is entered first followed by the desired track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES e The characters or data in between the SS and ES can include all of the valid characters specific to each track Note The number of these characters is limited by each track s maximum character capacity A Caution When segmenting track data strictly use the appropriate Field Separator FS Persona C11 Card Printer and Persona M11 Card Printer User Gui
45. option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Calibrate Magnetic Encading Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Calor Ribbon Type Full Calar Resin Black Overlay Color Matching Mgbrac mj Resin Dither Optimized for Graphics W Rotate Image 180 Degrees Disable Printing Pause for Low Ribbon Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 91 RESTRICTED USE ONLY Fargo Electronics Inc Using the Buffer Single Card option Use this option to force the Printer s memory to buffer or hold only one print job at a time Step Description 1 Select this option only when printing to multiple Printers that share print jobs over a network Note This option ensures all Printers evenly share all print jobs Normally when this option is not selected the Printer s memory will buffer as many print jobs as it can until the Printer s memory is full This is ideal for most applications where Printers are not networked together Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type Full Calor Resin Black Overlay Color Matching JAlgebraic Basin Dither Optimized for Graphics Rotate Imag
46. or YMC e The Printer always prints the yellow panel first followed by the magenta panel and the cyan panel Note As the print ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the ribbon By combining the colors of each panel and by varying the heat used to transfer these colors it is possible to print up to 16 7 million different shades of color Note This blends one color smoothly into the next producing photo quality images with absolutely no dot pattern Resin Thermal Transfer Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes which can be read by both infrared and visible light bar code scanners e Used to print ultra fast one color ID cards on the C11 or M11 Note Like dye sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only print ribbon or the resin black K panel of a full color print ribbon e Solid dots of resin based ink are transferred and fused to the surface of the card Note This produces durable saturated printing Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 19 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Top Cover to Parallel I
47. resin versions To make it easier to remember which print ribbons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as follows ES Dye Sublimation Yellow Panel Mj Dye Sublimation Magenta Panel Dye Sublimation Cyan Panel Resin Black Panel EN Dye Sublimation Black Panel Clear Protective Overlay Panel Note Reference Technical Update No 66 dated 04 27 2003 there is a Firmware improvement to the Persona C11 Card Printer and Persona M11 Card Printer The ribbon queuing improvement makes the ribbon handling more robust to ensure the maximum number of prints from our color ribbons Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 21 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Resin Only Print Ribbons Resin only print ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provided since resin images do not require the protection of such an overlay The following resin only ribbon types are available for use with both C11 and M11 Type Description Standard Resin Black K provides 1 000 prints This ribbon provides high resin durability ideal for most general purpose monochrome ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provid
48. space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area option for the Printer to overlay and or print only in the space outside the standard location of a signature panel Note In the card grid black indicates the area in which the overlay and or printing will be applied Continued on the next page Print Area Full Care Full Card Defined Area s Undefined Area s Smart Chip Area Omit Mag Stripe Area Orit Signature Area Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 173 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned Continued on the next page amp M11 Card Printer Printing Preferences 4 x Card Device Options Calibrate Magnetic Encoding Print Area CR 80 Card Size 0 200 dde jo 200 H y oo inches C omm Defined Area e Direction Card Travels
49. that cards always remain in the same position while moving through the Printer The diagram below represents how the end of form will move in relation to the fixed card position as a positive or negative Print Length value is entered Step Procedure 1 Click on the left arrow to enter a positive value to reduce the print length and move the end of the printable area more toward the leading edge of the card OR Click on the right arrow gt to enter a negative value to increase the print length and move the end of the printable area more toward the trailing edge of the card e Printed Image Direction Notice the arrows on these buttons indicate the direction the length of the printable area will move on the card e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card Rear of Printer Card Input Side of Printer Trailing Edge of Card Card Output Side of Printer Leading Edge of Card 4m Direction card travels through printer Front of Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 82 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Offset option Use this option only if the Printer has a built in Magnetic Stripe encoder Note If so use this option to shift the starting point of where the Printer will begin encoding
50. the magnetic track data on a card s Magnetic Stripe When adjusting this value keep in mind that a card and its Magnetic Stripe will always remain in the same relative position as the card travels through the Printer The diagram below represents how the magnetic data will move in relation to the fixed position of a card s Magnetic Stripe as a positive or negative Magnetic Offset value is entered Note For this diagram imagine that the card is transparent and the card s mag stripe can be seen through the top or front side of the card Step Procedure 1 Click on the left arrow to enter a positive value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Click on the right arrow to enter a negative value to move the start of the magnetic data toward the trailing edge of the card or the card input to the side of the Printer e Magnetic Data Direction The arrows on these buttons indicate the direction the magnetic data will move on the card s Magnetic Stripe e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm Note Keep this in mind when adjusting this option to avoid over adjusting A Caution If the negative value is set too high the Printer may start encoding before the card s Magnetic Stripe reaches the encoding head Rear of Printer Card Output Magnetic Track Dat
51. to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area option for the Printer to overlay and or print only in the space outside the standard location of a signature panel Note In the card grid black indicates the area in which the overlay and or printing will be applied Overlay Print Area Defined Areals ull Card Undefined Areals mit Smart Chip Area mit Stripe Area mit Signature Area Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 118 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area Use these Overlay Print Area options to control both the print and overlay together or control each individually Step Procedure 1 Select For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only
52. 0 Card Size inches C mm Defined Area Direction Card Travels Through Printer Delete Print All Black With Panel Ful Card v Defined Area s Undefined Areals Print MC Under Print K Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 137 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Undefined Area s option Step Procedure 1 Select the Undefined Area s option for the Printer driver to print the resin black K panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the resin black K panel will be printed CR 80 Card Size HN 0000 X 10 000 Y T EBENE f inches 00 Co 100 Defined Area 5L Direction Card Travels Through Printer Delete Print All Black with E Panel Full Card Defined Areas Undefined Area s Print YMC Under K f Print Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 138 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function To define an area refer to the following steps Step Procedure 1 Click on the Defined Area s check box Note This will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined
53. 1 Replace the ribbon and press the Media button 600 continue printing with a new ribbon OR Leave the existing ribbon in Printer and press the Media button 690 e When this option is selected once the Media button is pressed the Printer will continue printing until the end of the ribbon and will beep once before each print job Note It will not be necessary to press the Media button again to continue printing once it has been pressed initially during a batch print e When this option is not selected the Printer will still beep once before each print job when approximately 10 to 20 prints remain on the print ribbon however the Printer will not pause Note Instead it will continue printing until the end of the ribbon without user intervention Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type YMICIND Full Color Resin Black Overlay Color Matching Algebraic g amp Resin Dither Uptimized for Graphics Rotate Image 180 Degrees Buffer Single Card Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 94 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Color tab Select the Algebraic color matching option and then use this option to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cya
54. 10 Tests Magnetic Encoding 69 Thermistor 210 Thermocouple 211 Through hole 211 Timeout 211 timing diagram 75 TOF Top of Form 211 Top Cover 20 Track 211 Track 2 105 161 Track Data Note 115 170 track number 1 2 or 3 114 169 tracks 105 161 tracks 1 2 and 3 115 170 troubleshoot the Printer 190 Troubleshooting 211 TrueType TT 211 TrueType black text 135 T V GS 13 U UL 13 UltraCard 211 UltraCard III 211 UltraCard Stock 25 unblocked Sensor 35 Undefined Area s option 118 138 173 Update 211 UPS Un interruptible Power Supply 211 USB Universal Serial Bus 212 Using the Image Color tab 62 V Verification radio buttons 111 166 Verify data encoded 50 Vertical adjustment 100 157 Vertical Horizontal adjustment arrows 99 156 Vertical Horizontal Image Position settings 63 Virtual Memory 212 Weight 16 Windows 2000 XP 37 40 43 45 47 49 52 63 Windows 95 98 ME 37 40 43 45 47 49 52 63 Windows NT 4 0 37 40 43 45 47 49 52 63 WordPad 31 52 53 Wrinkle 212 Wrong ribbon error 43 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 217 RESTRICTED USE ONLY X X and Y boxes 122 141 176 Y Yellow Magenta and Cyan 95 Fargo Electronics Inc YMC 212 YMCK 212 YMCK or YMCKK print ribbon 90 149 YMCKH 212 YMCKK 212 YMCKO 212 YMCKOK 212 Persona C11 Card Printer and Persona M11 C
55. 16 RESTRICTED USE ONLY Fargo Electronics Inc Visual Security Solutions Specifications VeriMarkTM Cards 2 D holographic foil application VeriMarkTM Cards are a low cost customized 2 D holographic foil application that is made in two steps e The first step is to emboss a base foil 1 9 cm L x 1 3 cm onto the surface of a blank white card e The second step is debossing a custom made dye into the surface of the base foil leaving a customized image logo or text provided by the customer e Two separate color foils are used to contrast the impression End Users will be able to choose between 8 different card placements 4 landscape and 4 portrait where the VeriMarkTM can be located When its time to print through the driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions Visual Security Card Stock Part Numbers All Visual Security Cards will be offered on the following Fargo Card Stocks only e P N 81754 Ultra Card e 81762 Ultra Card III with hi coercivity magnetic stripe e P N 81763 Ultra Card III Visual Security Fargo Certified Overlaminates Special Order in 50
56. 3 MHz computer with 32 MB of RAM or higher 200 MB free hard disk space or higher ECP parallel port with DMA access 2 Confirm the correct installation of the Printer driver Close the software program and check the Printer driver Reboot the computer Make sure the Printer driver is installed correctly Note Especially if an obsolete driver was recently removed Be sure the correct setup options within the Printer driver are selected Confirm that the driver is current by checking at www fargo com Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 30 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Communication Errors continued Step Procedure 3 Verify the use of an adequate data cable a Use a double shielded parallel cable no longer than six feet in length Note Data transmission failure can be attributed to a long or faulty parallel cable b Use a double shielded l EEE 1284 compliant cable to reduce the effect of radio emissions from computers monitors and other equipment that may broadcast Radio frequency interference RFI 4 Determine if there is interference from an external device a Do not use an Switch Box or other peripheral in line with the parallel cable b If using a Switch Box or other peripheral remove it while testing communication between the Computer and the Printer C If needed replace t
57. 3 Please have a self test and a sample card ready when calling Fargo Technical Support Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 190 RESTRICTED USE ONLY Fargo Electronics Inc Reading the Serial Numbers on a Fargo printer The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo printer Finding out when a Fargo Card Printer was manufactured You can determine when your card printer was manufactured by reading directly from the serial number affixed to your card printer 1 Year Built The first two digits in the serial number indicate the year that the printer was manufactured 2 Week Built The second two digits indicate the week Numeric Order The last four digits indicate the sequence number for the numeric order in which the printers were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the printer was built e g the digits 80 indicate the year 1998 80453289 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 45 indicate week 45 of that year 80453289 The last four digits indicate the sequence number for the numeric order in which the printers were built Reviewing Example No 2 Serial Number A1280224 1 1280224 The first two digits in the serial number indicate the year the
58. 5 0 175 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch bmm intervals Continued on the next page dd e ce ce e Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 176 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 5 d Print the card design and observe how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer e Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer f Position the defined area opposite to the measurement of the onscreen card design which will appear right side up Continued on the next page Persona C11 Card Printer and Persona amp M11 Card Printer User Guide Rev 5 0 177 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 6 Use the Defined Area arrows to navigate back and forth from area to area Note The
59. 80 Degrees selection e The outline around the illustration will always remain in the same Landscape orientation Persona C11 Card Printer and Persona amp M11 Card Printer User Guide Rev 5 0 156 RESTRICTED USE ONLY Fargo Electronics Inc Using Image Position controls continued Review the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step Procedure 2 Use the Vertical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note 2 The Vertical and Horizontal adjustment arrows point to within the Image Position window which represents the direction that the printed image moves Hear af Printer Card Output Horizontal Horizontal Card Input Side of Printer Side of Printer a Direction card travels through printer Front of Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide
60. BPI 128 BPI 210BFl LAC Generation C MaLRC Even Parity Odd Parity Character Size ASCII Offset 5 Bits C NULL T Bits SPACE C Bits C ZERO Character Parity No Parity Even Parity Odd Parity Shift Data Left 160 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons continued Step Procedure 2 Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode Note 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note 2 Although the Printer driver will remember the settings specified for each of the three tracks the Printer driver will always default to displaying the options for Track 1 whenever the Printer driver setup screen is first opened General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area Panel Hesin r Verification C Manual Eject Each Error Retries 2 Magnetic Track Selection v Track 1 Track 2 E Track 3 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 161 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Options radio buttons Use the Magnetic Track options
61. Bar Note Ensure that all adjustments leave the Card Guide Bar equidistant from the rear side plate of the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 64 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued Mike Berman Student 3957105 Librar y Code Graphic A Mike Berman Student 3957105 library Code Graphic B Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 65 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Poor Image Quality problems Symptom Photos on the cards look pixilated or grainy as shown below Step Procedure 1 Use high resolution 24 bit color images to always capture an image e ata 24 bit color setting e at 300 dpi e atthe same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below rightside Bad Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Running the Self Test Perform a self test after a an initial setup of the Printer b a calibration procedure has been conducted or c a part has been replaced to check for proper Printer operation
62. Card Pause for Low Ribbon Default Heat Help Persona C11 Card Printer and Persona amp M11 Card Printer User Guide Rev 5 0 154 RESTRICTED USE ONLY Fargo Electronics Inc Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory amp M11 Card Printer Printing Preferences i Card Device Options Calibrate Magnetic Encoding Print Area Image Position Vertical 0 21 Horizontal NN HH EE M Direction Card Travels Through Printer Settings Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 155 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure 1 Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values e When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation e To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 1
63. Color Management Card Device Options Image Calor Calibrate Magnetic Encading Overlay Print Area K Panel Resin Image Position Vertical Horizontal M Direction Card Travels Through Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 63 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems continued Step Procedure 2 Verify if the Image Placement Setting is set correctly or incorrectly See Graphic A on the next page a Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences b Click on the Calibrate tab c Click on the Settings button e If the white border is on the leading edge of the card adjust the Image Placement value by 2 e If the white border is on the trailing edge of the card adjust the Image Placement value by 2 d Click on OK e Runa self test f If the white border is diminished continue the adjustment until it is gone 3 Adjust the Card Guide Bar as needed See Graphic B on the next page a Open the Top Print Cover b Loosen the two screws that hold the Card Guide Bar in place c Carefully move the Card Guide
64. ICTED USE ONLY Fargo Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly continued Step Procedure 2 Test the Ribbon ID Sensor a b c Unplug the Printer Remove the back cover Flip switches 1 2 3 and 4 on the bank of DIP switches in the Main Board corner With the top covers closed apply power to the Printer while holding down the Pause Resume button Open up the Top Print Cover Slowly rotate the supply side of the ribbon Note As the spool is rolling the Printer should emit a beep every time a metal pin from the Ribbon ID Core passes the Sensor Replace the Ribbon ID Sensor if the Printer responds by emitting no beeps or if one long set of beeps is emitted regardless of the ribbon s position Resolving the Ribbon Low Message Symptoms The Printer beeps just before each ribbon panel is printed The ribbon is running low which indicates the print ribbon is running low and that it will soon run out When this message is displayed there should be 10 to 20 additional prints left on the ribbon Step Procedure 1 Print until the ribbon is gone and replace the ribbon as needed cards print well Note If the print ribbon runs out in the middle of a print job the job will be incomplete It may be difficult to resume the job after the error and still have all Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0
65. ICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 5 a Print the card design and observe how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer c Position the defined area opposite to the measurement of the onscreen card design which will appear rightside up Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 123 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 6 Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline a Define another area by clicking on the Defined Area UP arrow e Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear e Upto 5areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created b Delete an area by using t
66. LF C1 14 14 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 72 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments continued Signal Bit DB 25 M Centronics M Funtion Name 1284A 12848 Pin Pin Co nError nSelectIn 17 36 Grnd Rtn hs 19 Grnd Rtn ho 20 Grnd Rtn ho 21 Grnd Rtn 20 los Rtn 22 27 Grnd Rtn 29 Grnd Rtn 22 Grnd Rtn les 28 Grnd Rtn les 30 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments continued im im im 1L Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Timing Diagram The timing diagram below illustrates the data and handshake lines during the transfer of one data byte to the Computer Data 0 Data 7 DATA VALID eo o o Strobe Busy Tbp Tack Acknlg Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 75 RESTRICTED USE ONLY Reviewing the Printer Ti
67. NLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 2 When the card grid is first activated a small black square will appear at its default size of 2 x 2 bmm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area e Determine the area of the card needed to define for a signature panel with a different size and location than the driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline e Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the dimension boxes Note The minimum size an area is 2 x 2 bmm x 5mm Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 121 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch bmm intervals Continued on the next page dd e ce ce e Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 122 RESTR
68. OR Order No 2 with Magnetic Encoder If using the Persona C11 M11 or C16 Card Printer with a Magnetic Encoder installed order Part Number 085691 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 34 RESTRICTED USE ONLY Fargo Electronics Inc Print Process Errors Resolving a Headlift Motor or Sensor Error Symptom The Printhead continuously cycles or does not cycle at all Step Procedure 1 Cycle the Headlift Motors a Press both buttons on the front control panel b Verify that the Headlift Motor turns c If the Motor does not turn continue to Step 2 Test the Headlift Motors Unplug the Printer Remove the back cover Disconnect the Headlift Motor from the main board Connect a 9 volt battery to the Head Motor If the Motor does not turn replace it D p 29 5 p If the Motor does turn continue to Step 3 Test the Headlift Sensor a Remove the back cover b Attach the positive lead from a Digital Voltmeter to Pin 1 of J6 Attach the negative lead to the Pin 3 of J6 e f open the Sensor should read 0 17 to 0 9 VDC e f closed the Sensor should read 4 9 to 5 5 VDC c Replace the Sensor if the voltages do not read correctly Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 35 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Cover Open Error Message Symptom The Printer errors immediately afte
69. Procedure Correct the Image Darkness See Using the Image Darkness option in Section 3 3 page 80 Mike Berman Student 3957105 Library Code 2439 55 Mike Berman Student 3957105 library Code 2439 554 Ih Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 57 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Wrinkle problems Symptom Printed cards have off colored lines or streaks on them Step Procedure 1 Confirm that the Printer is using the most current driver via http www fargo com 2 Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer driver See the Using the Image Color tab procedure in Section 3 page 95 Continued on the next page C11 Card Printer Properties i7 Ix Calibrate Magnetic Encoding Overlay Print Area Panel Resin General Details Color Management Card Device Options Image Color Gamma Yellow Balance ae Contrast s m e Magenta Balance Cyan Balance PE a pe Dye Sub Intensity ML Resin Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 58 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Wrinkle problems continued Step Procedure Reduce the Image Darkness See Using the Image Darkness option in Section 3 p
70. Resin Black K Panel of the print ribbon C11 Card Printer Properties General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size 1X inches C mm Defined Area E Direction Card Travels Through Printer Delete m Print All Black With Panel Full Card E Undefined Areals Print YMC Under K C Print K Only Cancel Apna Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 135 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Full Card option Step Procedure 1 Select the Full Card option for the Printer driver to print the resin black K panel for all black found within all areas of the image CA 80 Card Size Defined Area 0 0 i 3 Direction Card Travels Through Printer Print All Black With Panel Iv Full Card Defined Areals Undefined amp rea s Print Under K t Print K Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 136 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s option Step Procedure 1 Select the Defined Area s option for the Printer driver to print the resin black K panel for all black found only in a desired and defined area or areas L R 8
71. Ribbon Sensor Calibration To calibrate the ribbon sensor cloze the printer s top cower Then click on the send button When calibration i complete the printer will twice SEND Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 101 RESTRICTED USE ONLY Fargo Electronics Inc Using the Settings button Use the Settings button see previous page to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory For more information see Using the Settings dialog box in section 3 page 79 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 102 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed The following describes these options and the Printer s magnetic encoding process e The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity module e The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process C11 C16 Card Printer Printing Preferences 31 xl Card D
72. Step Procedure 1 Verify that a full color ribbon is installed and that cards are properly loaded A Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 The Printer will print a 3 color process gray scale on the front flip the card and print the monochrome black panel on the back The overlay pass is not printed during the Self test Running the Standard Self Test Print This card will be printed Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 67 RESTRICTED USE ONLY Fargo Electronics Inc Using the DIP Switch Self test Step Procedure 1 Activate any of these diagnostic tests and Calibration modes See Running the Self Test in Section 2 page 67 During the activation of the Self test the Printer will e Detect the change to the DIP Switch Settings See Using the DIP Switch Self Test in Section 2 page 68 e Operate the Printer in that selected Test or Calibration mode Return all the DIP switches back to their normal OFF position once the tests are completed Leave the associated DIP switches activated to operate the Printer this way or temporarily use the settings to test a particular Printer operation Note When altering a particular mode of operation e g disabling the laminator or
73. Through Printer Delete Print Area Defined Areals 8 BE ape pp Bp DIESE Joco pp SSTT I dpa psp E up np npe qms p np ani EL LL ELI D IL Pd DL I 1 d P 0 0 A Cancel Apply Help Persona C11 Card Printer and Persona amp M11 Card Printer User Guide Rev 5 0 174 RESTRICTED USE ONLY Fargo Electronics Inc Using the Defined Area Option continued Step Procedure 2 When the card grid is first activated a small black square will appear at its default size of 2 x 2 bmm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area e Determine the area of the card needed to define for a signature panel with a different size and location than the driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline e Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the dimension boxes Note The minimum size an area is 2 x 2 bmm x 5mm Continued on the next page 35 C11 Card Printer M11 Card Printer User Guide Rev
74. a Card Input Side of Printer Side of Printer Leading Edge Trailing Edge of Card of Card Direction card travels through printer Front of Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 83 RESTRICTED USE ONLY Fargo Electronics Inc Using the Card tab Adjusting the Card Size Option Step Description 1 Click on the inches or mm option to choose the desired unit of measurement Note 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards The dimensions of the total print area for this card size appear in the Print Width and Print Length boxes f C11 C16 Card Printer Printing Preferences 21 xl Magnetic Encoding Overlay Print Area K Panel Resin Card Device Options Image Color Calibrate m Card Size cR 80 2 inches mm Print Width 2114 Print Length 3 362 Orientation Landscape Copies 1 a a Test Print About Cancel Apply Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 84 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in
75. a vertical orientation OR Select Landscape under Orientation to cause the card to print in a horizontal orientation Note An icon illustrating a printed card helps represent the difference between the two Calibrate Magnetic Encading Overlay Print Area Panel Resin General Details Color Management Device Options Image Calor Card Size CR 80 ied jnches mm Print Width 53 7 Print Length 85 4 Onentation Copies 1 2 r Test Print About Cancel Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 85 RESTRICTED USE ONLY Fargo Electronics Inc Using the Copies Option Step Description 1 Specify the number of copies to be printed under Copies Using the Test Print button Step Description 1 Click on the Test Print button to send a simple self test print to the Printer e Ensure that a full color print ribbon is installed for C11 or a monochrome ribbon installed for M11 e Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Device Options Image Color Card Size cR 80 F C inches mm Print Width 53 7 Print Length 85 4 Orientation Boal Landscape
76. active area will always be highlighted with a dotted outline c Define another area by clicking on the Defined Area UP arrow e Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear e Upto 5areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created d Delete an area by using the Defined Area arrows to select the area and click on the Delete button CR 80 Card Size yes TE ly inches Cmm Defined Area ea Direction Card Travels Through Printer Delete Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 178 RESTRICTED USE ONLY Fargo Electronics Inc Section 4 Cleaning The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury AN Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the followin
77. age 80 3 Mike Berman Student 3957105 library Code 2439 554 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 59 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems Symptom Black resin text and barcodes appear smeared or too thick Step Procedure 1 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab procedure in Section 3 page 95 Continued on the next page C11 Card Printer Properties Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color cue eaeeneeesmenmeneenseusensaeeneeneesensennsrenenns Roceoctoncooooococc6oce cooc nconco o6oco ccooconconcosccoscocconconccoconencgit 3 amma Yellow Balance 323 X Contrast Magenta Balance Cyan Balance Dye Sub Intensity Oo x E 1 1 1 1 1 Resin Heat K Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 60 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Excessive Resin Printing problems continued Step Procedure Reduce the Image Darkness See Using the Image Darkness option in Section 3 page 80 2 Persona C11 Card Pri
78. al Eject Each Error 2 E r Magnetic Track Selection Tacki C Track Track 3 Enable MLE Support Track C11 Card Printer M11 Card Printer User Guide Rev 5 0 105 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Options radio buttons Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these options do not need to be changed Magnetic Track Options Bit Density Character Size ASCII Offset C 5 BPI 5 Bits NULL 128 BPI 7 Bits SPACE 210 BPI BBits C ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 106 RESTRICTED USE ONLY Fargo Electronics Inc Using the Bit Density radio buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to chang
79. an adequate normal force for proper traction Pixel Short for picture element The smallest element of a graphic Platen The hard rubber roller that drives the media through the Printer providing support to the backside of the media during printing or laminating PET Abbreviation for polyester terephthalate often called polyester Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards Port A communication interface serial or parallel used for the transference of data PolyGuard A 1 mil or 6 mil thick polyester material that enhances card Overlaminate security and durability applied over the printed surface with a hot roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface
80. ansferred from the PC until the Printer controller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Duplex Printing Printing on the front and the back of the card Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 197 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Dwell Time The speed at which the card moves across the lam roller measured in seconds inch secs in This may be adjusted in the driver to ensure adhesion and card flatness Dye Migration The diffusion of dye out of the card surface and into another receptive surface such as a vinyl pouch card holder resulting in a faded image Dye Sublimation Also called dye diffusion thermal transfer it is the process of heating a dye suspended in a cellulous substrate until the dye can flow diffusing into the dye receptive surface of the card or InTM This produces the image in the surface of the card E card An abbreviation for electronic card A generic term used to reference any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This a
81. ants Step Procedure 1 Open the Printer s Top Cover 2 Remove the print ribbon from the Printer 3 Use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Remove any debris that may be inside Be extremely careful not to let any alcohol drip inside the Printer 4 Re install the printing supplies and close the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 185 RESTRICTED USE ONLY Fargo Electronics Inc Section 5 Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air 2 Wipe it down with a lint free cloth 3 Clean the Printhead with a Printhead pen 4 Pack the Printer in the original carton and packing materials 5 Be sure to enclose any necessary paperwork test cards etc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 186 RESTRICTED USE ONLY Fargo Electronics Inc Section 6 Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer Safety Messages review carefully Symbol Critical Instructions for Safety purpo
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83. at K option Using the Color Matching option and Default button Using the Image Position Controls Using the Sensors button Using the Settings button Using the Magnetic Track Selection radio buttons Jsing the Magnetic Track Options radio buttons Jsing the Bit Density radio buttons U U Using the Character Size radio buttons R eviewing the Enable MLE Support checkbox Using the ASCII Offset radio buttons Using the LRC Generation radio buttons Using the Character Parity radio buttons Using the Verification radio buttons and Retries selection Using the Shift Data Left checkbox Reviewing the ISO Track Locations Sending the Track Information Entering the Track Information Reviewing Tracks 1 2 and 3 in table format Reviewing the Track Data Note Reviewing the ASCII Code and Character Table Using the Overlay Print Area dropdown menu Using the Overlay Print Area Using the Defined Area Option Using Security Options Visual Security Solutions Selecting Orientation Landscape under Card tab Selecting the Visual Security Solutions dropdown menu A to D Selecting Orientation Portfolio under Card tab Selecting the Visual Security Solutions dropdown menu E to H Selecting the VeriMark radio button Selecting the HoloMark radio button Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil
84. ate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 M11 Card Printer Overview Reviewing the Persona C11 M11 Block Diagram 16 Motors Sensors Parts 1 Card Feed 5 Card Feed 12 Card Input Roller 2 Print Stepper 6 Ribbon Sensor 13 Cleaning Roller 3 Ribbon Drive 7 Ribbon Encoder 14 Card Feed Roller 4 Print Headlift 8 Headlift 15 Printhead Cooling Fan 9 Cover Interlock 16 Card Input Hopper 10 Printhead Thermistor 17 Magnetic Encoding Head 11 Ribbon ID Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Persona C11 M11 Sequence of Operations The following sequence describes a full color print job with magnetic encoding Step Process 1 The File information is received from the PC
85. aten Roller approximately every 250 prints or during every ribbon change This helps prevent jams and maintain the best print quality Also perform this procedure if the roller is visibly dirty Use the following steps to clean the roller Step Procedure 1 Leave the power ON and open the Printer s Top Cover 2 Remove the print ribbon 3 Locate the Platen Roller 4 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the Power button and Media button 880 to move the roller back and forth while cleaning 5 After the roller is clean and completely dry replace the printing supplies and close the Printer Platen Roller Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 184 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Printer s Exterior The Printer has a durable casing that should retain its luster and appearance for many years Clean it only with a Cleaning Pad from the Printer Cleaning Kit DO NOT use cleaning solvents of any kind or spray the cabinet with a cleaner Cleaning the Printer s Interior Dust and other particles may accumulate inside the Printer with continued usage These particles are attracted to the print ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contamin
86. before each print job when approximately 10 to 20 prints remain on the print ribbon however the Printer will not pause Note Instead it will continue printing until the end of the ribbon without user intervention Ribbon Type 8 Premium Resin Resin Dither Heat Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 153 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Heat M11 only option Step Description 1 Use the Heat M11 only option by adjusting the Heat slide to control the amount of heat that the Printer uses when printing with the monochrome resin ribbon e Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated e Move the slide to the right to cause more heat to be used causing resin images to be darker or more saturated Note This control can be helpful for fine tuning the saturation of resin text and bar codes Click on the Default Heat button to return the slide to its default setting of 0 amp M11 Card Printer Printing Preferences Card Device Options Calibrate Magnetic Encoding Print Area Ribbon Type K Premium Resin Resin Dither Optimized for Graphics Rotate Image 180 Degrees Disable Printing Buffer Single
87. card adjust the image placement back toward its original value in increments of 2 until the white edge is gone Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 47 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued C11 Card Printer Properties General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Image Position Vertical jo Ex Bl Horizontal Direction Card Travels Through Printer Image Darkness Print Length 25 0 Image Placement Magnetic Offset k 10 NN Help EB Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 48 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Ribbon Breaking issues continued Step Procedure 4 Adjust the Image Placement positively a Resetthe Printer to clear any Error Messages by removing Power and reapplying b Open the Printer Control Panel from the Computer e If using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e f using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e lf using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences c Click the Calibrate tab d Click on th
88. cess Card 193 Adhesion 193 Adjusting the Image Darkness 57 59 Agency Listings 15 Algebraic 89 193 Algebraic color matching option 97 altering mode of operation 68 ANSI American National Standards Institute 193 AS400 193 ASCII American Standard Code for Information Interchange 193 ASCII Code 115 170 ASCII Offset 109 164 associated DIP switches 68 AT 193 Auto Eject option 111 166 B B Black 193 BACKSIDE plate 64 Barcodes 194 Batch print 194 Battery Back up 194 Bi directional 194 BIOS Basic Input Output System 194 Bit 194 Bit Density 107 163 Bit map 194 Blank Output issues 37 38 blocked Sensor 35 Board 194 Boot up 194 Buffer 194 Buffer Single Card option 92 151 C C11 16 C11 Card Printer 64 71 186 C11 Card Printer Icon 64 Cable 194 Cache 195 Calibrate tab 37 47 49 52 63 98 155 Calibrating 195 calibration mode 68 Card Cleaning Roller 20 Card Design 25 Card Feeding Errors 33 card grid 121 175 card grid area 120 174 Fargo Electronics Inc card grid lines 122 176 card input 81 Card Input Hopper 20 Card Input Hopper Capacity 15 Card Jam Print 39 card orientation 123 177 card output 81 Card Size 25 card stock scratches 54 Card Surface 25 card surface debris problems 55 Card encoded 52 card physically jammed 39 cards coercivity 52 cards look pixilated or grainy 66 CD Compact Disc 195 Ce
89. cking on the Defined Area up arrow Note Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner This is the location in which all newly defined areas will first appear 7 a Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined b Size and position each area as it is created because additional areas cannot be added until the most recently created area has been moved or sized 8 Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button Note If all areas are deleted the Panel Resin options will automatically be deselected f inches Defined Area 2 Direction Travels Through Printer Delete Print All Black With K Panel 0 0 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure E mu f inches C mr Defined Direction Card Travels Through Printer Print All Black with K Panel Ful Card W Defined Area s Undefined Areals YMC Under K C Print amp Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 146
90. clean the Printhead which can damage it Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it Step Procedure 1 Open the Printer s Top Cover 2 Using a Printhead Cleaning Pen from the Printer Cleaning Kit firmly wipe back and forth across the surface of the Printhead 3 Once the Printhead is completely dry close the Printer A Caution If a streak persists use an Acetone compound to clean the Printhead Printhead Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 181 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Feed and Cleaning Rollers The Card Feed Rollers move the card throughout the print process The Cleaning Roller removes dust particles from a blank card as it feeds into the Printer Cleaning these rollers will help prevent card jams and card contamination and will ultimately lead to better print quality and extended Printhead life Step Procedure 1 Ensure a consistent Printer operation by cleaning these rollers approximately every 250 prints or during every ribbon change depending on the cleanliness of the card stock and the environment in which the Printer is located Clean the rollers if the rollers appear dirty or if the cards start showing speckles or debris on the printed surface by following Steps 2 to 7 below 2 Leave the Printer power ON a
91. ct to Card DTC Printing The Direct to Card printing process prints digital images directly onto any plastic card with a smooth clean glossy PVC surface Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non dithering In the driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle A peripheral that attaches to a port to act as a key for an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that make up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic Random Access Memory A microchip based volatile memory storage device The Printer uses this to buffer a print job tr
92. d Persona M11 Card Printer User Guide Rev 5 0 89 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed e This option only affects those objects printed on the backside of a card with the resin black panel of a YMCK or YMCKK print ribbon e This option affects objects printed with a resin only print ribbon or those objects printed on the back side of a card with the resin black panel of a YMCKO print ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type 8 Standard Resin Color Matching Rezin Dither Optimized for Graphics Ootimized for Graphics Blimized for Photos IY Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 90 RESTRICTED USE ONLY Fargo Electronics Inc Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this
93. d temporarily to facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Reboot Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semisolid material Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 207 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Resolution The number of individual pixel elements in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the printhead determines Fargo Printer resolution RFI Radio Electromagnetic waves radiated by poorly shielded cables or Frequency electronic devices that interferes with the operation or data Interference transfer of another device RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is us
94. dard sub title Quality Management Systems Requirements published by the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document should be forwarded to FARGO Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 i RESTRICTED USE ONLY Fargo Electronics Inc How to use the manual The Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 4 0 is in fact the troubleshooting and field service manual for the entire card Printer The manual is designed to provide Installers and Technicians with quick efficient lookup of related procedures components and terms The manual can be used effectively either in soft or hard copy depending on the preference of the Installer or Technician Manual Description Sequence of Operations You can go dir
95. de 110 165 M M11 16 Mag encoding 203 Mag stripe 203 Mag Track 203 Mag Verify 203 Mag Verify Error 50 magnetic data 83 Magnetic head connection 50 Magnetic Imager 52 Magnetic Offset option 83 Magnetic Offset value 83 Magnetic Stripe 50 Magnetic Stripe Encoding Module 103 159 Magnetic Stripe reader 50 Magnetic Track Options 104 160 Magnetic Track Selection 104 105 160 161 Magnetic Track Selection option 104 160 maximum adjustment range 82 83 MB Megabyte 204 Media 203 Media button 94 153 Media button and LED 20 Memory 15 204 Menu 204 Metallic Resin 22 misverified card 111 166 Monitor 89 Monochrome 204 Monochrome Dye Sub B 69 Monochrome Resin K 69 Motor Voltages when active 189 Multi Language Extension MLE 108 N Network 204 None 89 None or Monitor option 97 O Oersted Oe 204 Offset 204 Omit Signature Area setting 121 175 On LED 67 onscreen card design 141 Operating Temperature 15 optional Magnetic Stripe Encoding Module 103 159 O Ring 204 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 215 RESTRICTED USE ONLY OS Operating System 204 Output 204 Output Hopper 204 over adjust Printhead heat 80 overall darkness printed image 80 Overlaminate 205 Overlay 204 Overlay O Panel 117 Overlay Print Area 120 121 122 174 175 176 Overlay Print Area options 119 Overlay Pr
96. de Rev 5 0 169 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing Tracks 1 2 and 3 in table format Review this table which displays the SS ES FS and the valid characters defined for each track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1 ASCII 32 95 78 See the table below Track 2 ASCII 48 63 39 See the table below Track 3 ASCII 48 63 106 See the table below Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data to Track 2 23 0123456789 Sending data to Track 3 3 0123456789 C11 Card Printer and M11 Card Printer User Guide Rev 5 0 170 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 96 61 85 U 38 amp 62 gt 86 V 39 63 87 Ww 40 64 88 X 41 65 89 Y 42 66 B 90 2 43 67 91 44 y 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 48 0 72 H 49 1 73 50 2 74 J 51
97. dia damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 187 RESTRICTED USE ONLY Fargo Electronics Inc Sensor Testing Step Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis unless noted to the correct pin on each connector See Sensor Location and Voltages table on the next page b Block a Slot Sensor with a card c Depress a switch style Sensor Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 188 RESTRICTED USE ONLY Reviewing the Sensor Location and Voltages Use this table as a reference tool for Board Level Diagnostics Fargo Electronics Inc Sensor Location Pin Low Range VDC High Range VDC Print Ribbon ID J10 3 Present 02 Not Present 70 Headlift J6 1 3 Not Depressed Depressed 0 17 4 9 5 5 Print Cover Sensor J4 1 2 Not Depressed Depressed 0 17 4 9 5 5 Print Ribbon Encoder J11 3 4 Unblocked O 17 Blocked 4 9 5 5 Sensor Card Detection J8 4 Unblocked 0 17 Blocked 4 9 5 5 Sensor Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics Motor Location Pin VDC
98. e 180 Degrees Disable Printing Pause for Low Ribbon Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 92 RESTRICTED USE ONLY Fargo Electronics Inc Using the Disable Printing option Use this option to disable the printing capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Card Device Options Image Color Ribban Type ICE Full Color Resin Black Overlay Algebraic Color Matching Optimized For Graphics Rotate mage 160 gt Buffer Single Card Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 93 RESTRICTED USE ONLY Fargo Electronics Inc Using the Pause for Low Ribbon option Use this option as a definitive warning when running low on print ribbon Note Select this option so the Printer will beep and pause and the Media LED will flash when approximately 10 to 20 prints remain on the print ribbon Step Description
99. e Settings button e Adjust the Image Placement Setting by 10 See the previous page f Click on OK g Print a Self Test h After adjusting the Image Placement if a white edge appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 49 RESTRICTED USE ONLY Fargo Electronics Inc Encoding Errors Resolving the Mag Verify Error Message Symptoms A Mag Verify error is displayed on the LED when attempting to encode Step Procedure 1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down and towards the back of the Printer Verify the Driver settings if cards are loaded properly See the Using the Magnetic Encoding tab procedure in Section 3 page 88 See Magnetic Encoding tab window on next page Verify that data is being encoded to the Magnetic Stripe a Clear any Error Messages from the LCD by unplugging the Printer and reapplying power Remove the failed card Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe If data is not being written to the Magnetic Stripe remove the back cover and verify that the magnetic head is plugged into J18 on the main board If the Magnetic head connection is properly seated replace the magnetic head as needed S
100. e the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC Magnetic Track Selection 2 Track 1 Track 2 Track 3 Enable MLE Support Magnetic Track Options r Bit Density Character Size ASCH Offset 75 BPI 5 Bits NULL C 128 7 Bits SPACE 210 BPI Bits ZERO Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 107 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Check this box to allow the Driver to process the fragmented text C11 C15 Card Printer Printing Preferences 1 Card Device Options Image Calor Calibrate Magnetic Encoding Overlay Print Area K Panel Resin Manual Eject Each Error
101. ectly to the Sequence of Operations Glossary of Terms and Glossary of Terms Technical Specifications and Technical Functional Functional Specifications to learn how to use the Specifications hyper linked processes procedures functions and windows for the card Printer within concise correlative tables Table of Contents hyper You can use the automated Table of Contents to quickly linked locate for example an error message a procedure the index or an appendix Troubleshooting You can go directly to Specifications General Replacement Removal Troubleshooting Printer Adjustments Parts Replacement Diagnostic and Navigation Printer Packing Board Level Diagnostics LCD On Line Procedures in hyper linked Menu Navigation and Firmware Updates to find Sections troubleshooting removal and replacement procedures The section titles are always labeled according to their function for consistent usage Cross Referencing hyper You can use the cross referencing links to quickly locate linked for example an error message or a procedure Comprehensive Index You can use the COMPREHENSIVE INDEX to quickly hyper linked locate information on the card Printer relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to this Printer Appendices You can use Appendix A and B to locate information relating to engineering drawings and technical upda
102. ectronically Programmable Read Only Memory 199 EPROM version number 67 Escape sequence 199 ESD iv 77 179 187 ESD ElectroStatic Discharge 199 Ethernet 199 excessive resin printing problems 60 61 Extended Capabilities Port 21 external device interference 31 32 F Fargo Technical Support 190 Fargo Technical Support via the Web 190 FCC 13 feed card into encoder 31 52 53 Field Separator FS 114 169 Film 199 Firmware 199 Flash Memory 200 Font 200 For Overlay Only 119 For Print and Overlay 119 formatting magnetic string 53 FPGA Field Programmable Gate Array 200 FRONTSIDE plate 64 Full bleed 200 Full Card option 118 136 173 G Gamma 200 Glossy PVC 200 Glossy Matte 200 Graphical Device Interface GDI 200 Gray Scale 200 H Halftoning 200 Hard Drive 201 hard drive space adequate or inadequate 32 HDP High Definition Printing 201 Head 201 Head Up Down Error 35 Headlift Motors 35 Headlift Sensors 35 Heat M11 only option 154 Heat Seal 201 Heat sink 201 HiCo High Coercivity 201 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 214 RESTRICTED USE ONLY high resolution 24 bit color images 66 Horizontal adjustment 100 157 HTML HyperText Markup Language 201 HTTP HyperText Transfer Protocol 201 Humidity 15 IC Integrated Circuit 201 ID Identification 201 Identification Card sample 140
103. ed for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of ribbon type and the ribbon position RMA number Return Merchandise A number acquired from Fargo Support that authorizes the return of merchandise for repair or credit Authorization number Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for ribbon or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint for moving cards RS 232 An interface standard established in 1969 by the Electronic Industries Association regarding the connecting of computer peripherals Saturation A measure of the degree of color from gray with the same brightness Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 208 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Self test A pre determined print file used to confirm Printer operation typically sent from the driver or stored in the Printer s memory Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a cer
104. ee the Replacing the Magentic Head Assembly High Coercivity 83019012 or Low Coercivity 83019012 procedure in Section 5 page Error Bookmark not defined If data is being written to the Magnetic Stripe the Magnetic Offset may need to be adjusted See the Resolving the Mag Verify Error Message procedure in Section 3 page 50 Verify that the coercivity of the cards matches the type of Mag Head installed in the Printer Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 50 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Mag Verify Error Message continued C11 Card Printer Properties Ei General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin V erficatian C Manual Eject Each Error Retries a Magnetic Track Selection Track1 Track2 Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset 09 t 5 Bit t NULL t 128 7 Bits SPACE f 210 BFI t BBits t ZERO LAC Generation r Character Parity C NoLRC iE Shift Data Left f Even Parity Even Parity C Odd Parity f Odd Parity Default Cancel Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 51 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Printer s inability to read Encoded Data
105. elect this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software Ribban 8 Premium Resin Resin Dither Heat Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 152 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Pause for Low Ribbon option Use this option as a definitive warning when running low on print ribbon Note Select this option so the Printer will beep and pause and the Media LED will flash when approximately 10 to 20 prints remain on the print ribbon Step Description 1 Replace the ribbon and press the Media button 600 continue printing with a new ribbon OR Leave the existing ribbon in Printer and press the Media button 6 e When this option is selected once the Media button is pressed the Printer will continue printing until the end of the ribbon and will beep once before each print job Note It will not be necessary to press the Media button again to continue printing once it has been pressed initially during a batch print e When this option is not selected the Printer will still beep once
106. en the Headlift Motor will turn until a closed state is seen 3 If the Card Feed Sensor is found to be blocked the Card Feed Stepper will engage to eject the card Table of Contents How to use the manual Safety Messages review carefully Persona C11 M11 Card Printer Overview Reviewing the Persona C11 M11 Block Diagram Reviewing the Persona C11 M11 Boot up Sequence Section 1 Specifications Regulatory Compliances Agency Listings Technical Specifications Visual Security Solutions Specifications Functional Specifications VeriMarkTM Cards 2 D holographic foil application Custom HoloMarkTM Cards Visual Security Card Stock Part Numbers Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum Visual Security Card Stock Tolerances VeriMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM Application Specifications Printer Components Top Cover to Parallel Interface Card Printer Components Centronics Type Parallel Interface Printer Components Print Ribbons Printer Components Resin Only Print Ribbons Printer Components Dye Sublimation Print Ribbons Printer Components Dye Sublimation Resin Print Ribbons Printer Components Blank Cards Reviewing the upgraded 81754 PVC Cards Section 2 General Troubleshooting Safety Messages review carefully Interpreting the LED
107. entiometer labeled RP4 8 Locate the test point labeled TP8 9 Place the positive lead of the voltmeter on TP8 Place the negative lead on ground 10 Adjust RP4 until the voltage on TP8 reads 6 0 volts DC on the voltmeter for High Coercivity or 2 5 volts DC on the voltmeter for Low Coercivity Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 78 RESTRICTED USE ONLY Fargo Electronics Inc C11 Print Driver Options Using the Settings dialog box Access the Settings dialog box via the Settings button on the Calibrate tab Use the adjustment mode to change the Printer s internal settings for overall Image Darkness Image Placement Print Length and Magnetic Offset Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON in Ready Mode and is properly connected to the PC Step Procedure 1 Change these settings according to the original settings recorded on a label attached to the Printer s base plate or rear panel or refer to the remainder of this Section Note These can be helpful to get back to the Printer s original baseline settings A Caution These settings are optimized at the factory and in most cases they will not need to be changed CC MEN x4 Image Darkness Print Length DE pu 2h zd E Image Placement Magnetic Offset Fo afl
108. es 1 000 prints This ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes scanners Note Using a Premium Resin Black ribbon will provide better photo realistic output Colored Resin provides 1 000 prints Several colored resin ribbons are available in a variety of colors for customizing or color coding resin only ID cards Metallic Resin provides 1 000 prints Metallic resin ribbons are available for printing resin images with a unique metallic sheen Scratch Off Resin provides 1 000 prints A scratch off resin ribbon is available for printing over areas of a pre printed card in order to hide specific information such as a personal identification number Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 22 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print ribbons in order to print and function properly Step Procedure 1 Do not run the cards with a contaminated dull or uneven surface through the Printer A Caution Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead 2 Always store the card st
109. etting the DIP Switch Settings Running the 15 Shade Self Test Interfacing Information Reviewing the Pin Assignments Reviewing the Centronics Parallel Pin Assignments Reviewing the Printer Timing Diagram Reviewing the Printer Timing Section 3 Printer Adjustments Safety Messages review carefully Adjusting the Magnetic Encoding Head C11 Print Driver Options Using the Settings dialog box Using the Image Darkness option Using the Image Placement option Using the Print Length option Using the Magnetic Offset option Using the Card tab Adjusting the Card Size Option Adjusting the Orientation Option Using the Copies Option Using the Test Print button Using the About button Using the Device Options tab Adjusting the Ribbon Type option Adjusting the Color Matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 10 Using the Image Color tab Using the Calibrate tab Using the Magnetic Encoding tab Using the Overlay Print Area tab Using the K Panel Resin tab M11 Printer Driver Options Using the Calibrate tab RESTRICTED USE ONLY Using the Buffer Single Card option Fargo Electronics Inc Using the Disable Printing option Using the Pause for Low Ribbon option Using the Resin He
110. evice Options Image Color Calibrate Magnetic Encoding Overlay PrintArea KPanelResn Verification d C Manual Eject Each Error Retries 2 4 r Magnetic Track Selection Tacki Track2 Track 3 Enable MLE Support Magnetic Track Options Bit Density r Character Size 4 r ASCII Offset C 75 C C NULL C 128 BPI 7 Bits SPACE 210 8Bits ZERO Generation r Character Parity C NoLRC C No Parity Even Parity C Even Parity Odd Parity Odd Parity Default ShiftData Left Cancel Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 103 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO encoding process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a Track selection to a Change all options separately for each of the three individual tracks b Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings once they have been changed Important Please refer to the
111. f the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Ribban Type 8 Premium Resin Resin Dither Heat Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 150 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Buffer Single Card option Use this option to force the Printer s memory to buffer or hold only one print job at a time Step Description 1 Select this option only when printing to multiple Printers that share print jobs over a network Note This option ensures all Printers evenly share all print jobs Normally when this option is not selected the Printer s memory will buffer as many print jobs as it can until the Printer s memory is full This is ideal for most applications where Printers are not networked together Ribbon 8 Premium Resin Resin Dither Heat Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 151 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Disable Printing option Use this option to disable the printing capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 S
112. fore making any repairs unless otherwise specified e To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 28 RESTRICTED USE ONLY Fargo Electronics Inc Interpreting the LED Lights Power LED Media LED Cause Solution On solid On solid Printer is ON and READY to print On solid Flashing Indicates an error with the media print ribbon or cards Refer to the following suggestions The cards or ribbon have run out Replace as necessary Press the Media button 4 resume encoding and printing with a new card See Encoding Errors in Section 2 Page 50 Check that the cards are properly loaded in the Printer See Card Feeding Errors in Section 2 page 33 Check that the proper ribbon type is installed according to the ribbon type option selected in the Printer driver See Adjusting the Ribbon Type option in Section 3 page 88 Check for a ribbon jam or card jam See Resolving a Card Jam Error in Section 2 Page 39 The Ribbon Sensor may need to be recalibrated See Using the Sensors button in Section 3 Page 101 If your Printer has a magnetic encoding module installed and you are attempting to encode magnetic information onto a card while printing a flashing Media LED 4
113. g safety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 179 RESTRICTED USE ONLY Fargo E
114. he Defined Area arrows to select the area and click on the Delete button Note If all areas are deleted the K Panel Resin options will automatically be deselected C11 Card Printer Properties RIES General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size ARBRE ERR inches P mm Defined Area Direction Card Travels Thraugh Printer Delete Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 124 RESTRICTED USE ONLY Fargo Electronics Inc Using Security Options Visual Security Solutions The Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected e The Overlay Print Area will be disabled e SmartShield will be disabled e The Foil Options become selectable amp f C11 C16 Card Printer Printing Preferences Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size Security Options Visual Security Solutions For Print and Overlay C For Overlay Only VeriMark C For Pri
115. he Switch Box or other peripheral once it is determined that the cause of the interference is not the switch box or peripheral d Alternative Add a second parallel port into the computer if a second Printer is required 5 Determine the problem with printing from the application a Print a self test from the Printer by holding down the Media button on power up to ensure that the Printer itself is functioning properly b Print the Windows test page that is located in the General tab of the driver Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group 1 Go to the File menu and select Page Setup 2 Click on the Printer button and select the C11 Card Printer 3 Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with it s minimum margins 4 Open the program and type This is a Test then go to File on the menu bar and select Print Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 31 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Communication Errors continued Step Procedure 6 Determine if the parallel port mode is set correctly or incorrectly a Ensure that the parallel port is set to the Enhanced Communication Port ECP mode Note The port mode can be determined by checking the Device Manager tab in the system c
116. ial coated with a resin material into which the Media InTM dye is transferred from the ribbon by the printhead The film is then transferred to the card surface by the hot lamination roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS Il Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 combined and in the same approximate location as those tracks but on the front of the card The coercivity level is 600 Oe K Panel An area of a multicolored ribbon e g YMCK that contains black resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black Lamination The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area Network An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 202 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Landscape A document layout that is viewed with the documen
117. ibbon OK Cancel Apply Help Lotes Lone Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 88 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the Color Matching option Use the Color Matching dropdown menu to choose the color matching options which best fits the print job requirements Step Description 1 Select None for print speed versus print color or for use of third party color matching software OR Select Algebraic a for the Printer driver to make very simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm Note This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type YMCISB Full Color Resin Black Overlay z Color Matching None Resin Monitor Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Cancel Help Persona C11 Card Printer an
118. ic media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A standard protocol used to format text files for use in a browser or on the Internet HTTP HyperText Transfer Protocol A standard protocol by which computers can transfer data compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected and placed within a discrete package ID Identification An abbreviation for identification Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 201 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition IEEE 1284 Institute of Electrical and Electronics Engineers 1284 A standard method of signaling for a bi directional parallel interface on personal computers To ensure proper Printer communications and image output Fargo recommends a parallel interface cable that complies with this specification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Input Any data or material being transferred to the Printer Input Hopper The area of the Printer that stores the blank cards ready to print Intermediate Transfer A thin flexible mater
119. insert the card so that the longest end of the card is inserted first with the sticky side facing up Press and hold the Printer s Media button while applying power to start a self test This will begin feeding the Cleaning card into the Printer When the Printer errors out open the top cover and use the Media button 8 71 to remove the cleaning card Adjust the card separator flap a b C Loosen the two screws located in the Input Hopper Open the Top Cover and remove the Print Ribbon from the Printer Tighten the adjustment screws on both sides of the Card Separator Flap to raise the card separator Loosen the adjustment screws on both sides of the Card Separator Flap to lower the card separator Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 33 RESTRICTED USE ONLY Fargo Electronics Inc Using the Idler Spring Upgrade Kit The purpose of Technical Update No 45 was to announce the release of the Idler Spring Upgrade Kit for the Persona C11 M11 and C16 Card Printers e Improvement The new Idler Spring Upgrade Kit provides more reliability when feeding cards through the Card Printer Technician Note The previous ldler Springs were prone to breaking at an approximate output of 1000 cards e Order No 1 without Magnetic Encoder If using the Persona C11 M11 or C16 Card Printer without a Magnetic Encoder installed order Part Number 085690
120. int Area tab 117 172 Oversized Cards 205 P Parallel 205 Parallel Interface Port 20 Parallel port 205 parallel port mode 32 Pause for Low Ribbon option 94 153 Pause Resume button 44 67 PC Personal Computer 205 PCB Printed Circuit Board 205 Peel 205 Peel Off 205 Peripheral 205 PET 206 Photo 90 149 Pinch roller 206 Pixel 206 pixel failure problems 54 Platen 206 PolyGuard Overlaminate 206 poor image quality problems 63 64 66 Port 206 Portrait 206 Portrait or Landscape 85 Portrait Landscape or Rotate 180 Degrees 99 156 positive negative Print Length value 82 POSITIVE NEGATIVE value 81 Potentiometer 206 Power button and LED 20 Power Port 20 power data cables 38 Premium Resin Black K 22 prevents magnetic encoding 108 Print All Black With K Panel 135 print and overlay 117 172 Print Cover Sensor 36 Print Drive Stepper 189 Print Driver 206 Print Job 206 Print K Only options 147 Print Length option 82 Print Method 16 Print Ribbons 21 Print Server 206 Print speed 16 Print YMC Under K option 147 printable area 98 155 Printed cards dark or light 56 Fargo Electronics Inc printed image diagram 100 157 Printer cannot read encoded data 52 Printer Cleaning Kit 33 Printer driver setup screen 105 161 Printer Drivers 15 Printer Timing 76 Printer Timing Diagram 75 Printer s memory 98 155 Printer s original baseline settings 79 Printhead 20 207 pr
121. inthead power cable 38 Prints spots 55 Prox Card Encoder 207 Proximity cards 25 PVC 207 PVC laminate 25 Q Queue 207 R RAM Random Access Memory 207 Rasterize 207 Reboot 207 reflective Sensor 188 Registration 207 Regulatory Compliances 13 Reject Hopper 50 Rejection Card Hopper 111 166 Release tab 20 replace the Printhead 54 reset operating mode 68 Reset Printer 37 Resident Font 207 Resin 207 resin black K panel 135 136 147 Resin Black Panel 21 resin dither 90 149 Resin Dither option 90 149 Resin Heat slide 96 resin printing problems 62 Resin Thermal Transfer 19 Resolution 16 208 Resolving data for Magnetic Stripe 53 RFI Radio Frequency Interference 208 RGB Red Green Blue 208 Ribbon 208 Ribbon Cards iv Ribbon Breaking issues 45 47 49 Ribbon cable 208 Ribbon ID Core 44 Ribbon ID Sensor 44 Ribbon Jam Error 45 Ribbon Low Error Message 44 Ribbon Sensor 40 42 45 Ribbon Sensor calibration 68 Ribbon Sensor Calibration 45 69 Ribbon Type option 88 148 Ribbon Type setting 43 ribbon wrinkle problems 58 59 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 216 RESTRICTED USE ONLY Ribbon Cards 77 179 187 RibbonTraq 208 RMA number 208 Roller 208 Roller Up Down Error 35 Rotate Front 180 Degrees option 123 141 177 Rotate Image 180 Degrees option 91 150 RS 232 208 RUNNING SELF TEST
122. into this Hopper Hopper Power Port Connect to the included power cord Parallel Connect to a Windows PC with a parallel cable Interface Port Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 20 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Centronics Type Parallel Interface The Card Printer is equipped with a standard 8 bit centronics type parallel interface port This communication port is the means through which the Printer receives data from the computer This section describes the pin assignments and signal specifications for this port The Centronics type parallel interface is the most widely used Printer interface due to its simplicity speed and standardization throughout the PC industry e The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible It mates with a standard bi directional PC to Printer parallel cable To ensure optimal communications keep the interface cable to 6 feet in length or under Printer Components Print Ribbons The Card Printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits print ribbons are available in resin only dye sublimation only and combination dye sublimation
123. ium Windows NT 4 0 Drivers Windows 2000 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 15 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications continued Type Description Print Method e C11 Dye Sublimation Resin Thermal Transfer e M11 Resin Thermal Transfer Requirements Print Speed e C11 30 seconds per card 120 cards per hour YMCKO e M11 5 seconds per card 720 cards per hour Note Indicates the print ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black B Dye Sublimation Black and O Overlay e Print speed is measured from the time a card feeds into the Printer to the time it ejects from the Printer e Print speeds do not include the time needed for the PC to process the image e Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Resolution 300 dpi 11 8 dots mm Supply 100 240 VAC 6 1 3A Voltage Supply 50 Hz 60 Hz Frequency System IBM PC or compatible Windows 95 98 Windows NT 4 0 or Windows 2000 Pentium class 133 MHz computer with 32 MB of RAM or higher 200 MB free hard disk space or higher ECP parallel port with DMA access Weight 15 lbs 7 kg Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0
124. l feed a new card into the Printer Note Only the first misverified card would be automatically ejected e f a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject Mode Note If the loaded cards have the wrong type of Magnetic Stripe the Printer will not automatically feed and eject the entire card supply OR Select the Manual Eject Each Error option so that the Printer will signal an error communicating the magnetic data could not be verified e Unverified Magnetic Data When this occurs press the Pause Resume button to manually eject the misverified card and feed in a new card e Retries selection Specify the number of times the Printer must retry its verification pass Note A range of 1 to 5 retries can be selected This option is helpful since successful Magnetic Stripe verification can sometimes require more than a single pass Verification Auto Eject 1st Error C Manual Eject Each Error 2 E Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 166 RESTRICTED USE ONLY Fargo Electronics Inc Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card Step Procedure
125. lectronics Inc Using the Required Supplies For the maintenance procedures outlined for the Printer you will need a Printer Cleaning Kit available from the reseller This kit includes the following e Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s Printhead e Cleaning Cards with an adhesive backing for cleaning the Printer s Card Feed Rollers and Platen Roller e Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area A Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharges e To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground e Or ata minimum make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 180 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning Procedures Cleaning the Printhead Perform this procedure during every ribbon change or after every 250 prints to maintain consistent print quality Also perform this procedure after noticing a streak on the card where color was not transferred Warning Never use a sharp tool or abrasive object of any kind to
126. ler Available as clear or with embedded holographic type security images Parallel A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel The removal of a film or ribbon from a card surface at a perpendicular angle to ensure proper transfer then separation from the card surface Peel Off A bar on the lamination section that holds the film at the correct position and provides proper peel angle Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and may be the source of communication problems Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 205 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Pinch roller A free spinning non driven roller that presses the card against the drive roller on the opposite side to ensure
127. llows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border ECP Mode Enhanced Capabilities Port Mode A type of parallel port mode developed by Microsoft to increase the port throughput and improve performance EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable Read Only Memory A microchip based non volatile memory storage device that can be rewritten in the field The chip can hold new values as the Printer adapts its operational parameters Encoder smart card An electro mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 198 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a s
128. ly feed and eject the entire card supply OR Select the Manual Eject Each Error option so that the Printer will signal an error communicating the magnetic data could not be verified e Unverified Magnetic Data When this occurs press the Pause Resume button to manually eject the misverified card and feed in a new card e Retries selection Specify the number of times the Printer must retry its verification pass Note A range of 1 to 5 retries can be selected This option is helpful since successful Magnetic Stripe verification can sometimes require more than a single pass Verification Auto Eject 1st Error C Manual Eject Each Error 2 E Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 111 RESTRICTED USE ONLY Fargo Electronics Inc Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card Step Procedure 1 Select the Shift Data Left checkbox option to apply to all tracks Magnetic Track Options Character Size 5 Bits 7 Bits 8 Bits ASCII Offset C NULL SPACE ZERO Shift Data Left Bit Density 75BPI C 128 BPI v 210 BPI LAC Generation C MaLRC
129. m Definition Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequentially Battery Back up A power supply that can keep AC electronic equipment running for a short time when power is interrupted allowing enough time for the user to save data and close the machine properly Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles Input Output System communication between the PC mainboard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit board a hard mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of
130. ming Fargo Electronics Inc Interval Description Minimum Value Tdsu Data setup time 0 5 us Tstr Data strobe width 1 us Tack Acknlg pulse width 3 75 us Tdh Data hold time 0 5 us Tsb Busy delay time from data strobe 0 5 us max Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 76 RESTRICTED USE ONLY Fargo Electronics Inc Section 3 Printer Adjustments Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety
131. mized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom track information must be entered as follows When entering track data the character is entered first followed by the desired track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES e The characters or data in between the SS and ES can include all of the valid characters specific to each track Note The number of these characters is limited by each track s maximum character capacity A Caution When segmenting track data strictly use the appropriate Field Separator FS Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 114 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing Tracks 1 2 and 3 in table format Review this table which displays the SS ES FS and the valid characters defined for each track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Charac
132. n Note In most cases the default settings of these options will suffice Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box e Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR e Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide only affects those images printed with dye sublimation ribbon panels YMC Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Contast sess Lo 0 Gamma t lt CsStS 0 32 X D D Yellow Balance Magenta Balance 36 X Cyan Balance 42 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 95 RESTRICTED USE ONLY Fargo Electronics Inc Using the Resin Heat K option Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon by adjusting the Resin Heat slide Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat t
133. n 52 Device Manager tab 32 Device Option tab 43 Digital Voltmeter 36 42 dimension boxes 140 Dimensions 15 DIP Switch 68 DIP Switch Settings table 68 DIP switches Dual In line Package Switches 196 Direct to Card DTC Printing 197 Disable Printing option 93 152 Disables Magnetic Verification 69 disk cleanup utility 32 Dither 197 dither method 90 149 DMA Direct Memory Access 195 Dongle 197 Dot 197 Dot pitch 197 Download 197 DPI Dot Per Inch 197 DRAM Dynamic Random Access Memory 197 Driver 197 Duplex Printing 197 Dwell Time 198 Dye Migration 198 Dye Sub Intensity setting 58 Dye Sublimation 19 198 Dye Sublimation Black BO 24 Dye Sublimation Black Panel 21 Dye Sublimation Cyan Panel 21 Dye Sublimation Magenta Panel 21 Dye Sublimation Yellow Panel 21 Dye Sublimation Only Print Ribbon 24 Dye Sublimation Only Print Ribbons 23 E E card 198 E card Docking Station 198 ECP Mode Enhanced Capabilities Port Mode 198 Edge to Edge 198 EE Memory 198 EEPROM Electrically Erasable Programmable Read Only Memory 198 embedded contaminants 25 55 Emissions Standards 14 Fargo Electronics Inc Enable MLE Support checkbox 108 Encoder smart card 198 Encoder wheel 199 Encoder Sensor 42 End Sentinel ES 114 169 Engine 199 Enhanced Communication Port ECP mode 32 EOF End Of Form 199 EPP Enhanced Parallel Port 199 EPROM El
134. n Section 2 Page 30 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 40 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Skipping Ribbon Panel issues continued Refer to the previous procedure d Printer Printing 21 xl Magnetic Encoding Overlay Print Area Panel Resin Card Device Options Image Color Calibrate Image Position Vertical Ez zm u mm Horizontal 3 a Diewton Cad Travels Thoughinter _ Sets Calibration Ribbon Sensor Calibration To calibrate the ribbon sensor close the printer s top cover Cancel Then click on the send button di Help When calibration is complete the printer will beep twice Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 41 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Skipping Ribbon Panel issues continued Step Procedure 2 Test the Encoder Sensor a Remove the back cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 4 of J13 e f blocked the voltage should read 4 9 to 5 5 volts DC e f unblocked the Sensor should read 0 15 to 0 18 volts DC d If the voltages are not correct replace the Sensor Persona C11 Card Printer and Persona M11 Card Printer User G
135. n Type 8 Premium Resin d Standard Resin Resin Dither TS Resin Colored Resin Heat Metallic Resin Scratch Off Resin Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 148 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed Note This option affects objects printed with a resin only print ribbon or those objects printed with the resin black panel of a YMCKO print ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin Ribbon Type 8 Premium Resin ES Resin Dither Optimized for Graphics itimized for Graphics Optimized for Photos Heat Rotate Image 180 Degrees Disable Printing Buffer Single Card Pause for Low Ribbon Default Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 149 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position o
136. n the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension YMC The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Heat Seal H YMCKK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Black K the second K is for backside black only printing YMCKO The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O YMCKOK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O Black K used for backside black only printing Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 212 RESTRICTED USE ONLY Index A About button 87 AC Alternating Current 193 Accepted Card Thickness 15 Accepted Card Types 15 Accepted Standard Card Sizes 15 Ac
137. na C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 209 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Spooling Rather than moving a print job directly to the Printer the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background SS Start Sentinel The character denoting the end of a magnetic data string Stacker The device that moves the finished cards onto the output column ordering them First In First Out Stepper Motor A Motor whose shaft turns in discrete steps rather than continuously String A sequence of characters that form a line of data Surface mount A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active port TAC Thermal Acceptance Composite cards Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distor
138. nd open the Printer s Top Cover 3 Remove all cards from the Printer s Card Input Hopper 4 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper 5 Insert the Cleaning Card into the card output end of the Printer until the card stops Caution Be sure to insert the card so that the longest end of the card is inserted first with the sticky side facing up Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 182 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Feed and Cleaning Rollers continued Step Procedure 6 Press and hold the Printer s Media button to feed the Cleaning Card all the way back through the Printer until it stops 7 a Close the Printer s Top Cover and pull the Cleaning Card out of the Card Input Hopper b Repeat this cleaning procedure if additional cleaning is necessary c Once the rollers are clean close the Top Cover and re insert cards into the input Hopper 8 If the Cleaning Roller needs additional cleaning simply remove it from the Printer and manually roll it back and forth across the sticky portion of the Cleaning Card Card Feed Rollers Card Cleaning Roller Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 183 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Platen Roller Clean the Printer s Pl
139. ng applications OS Operating The instructions installed on the computer hard drive that run the System computer s operations and applications The driver used for any given OS will differ from other platforms The correct version driver must be loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards Overlay A resin like substance that is transferred by the printhead to the card surface over a printed dye image to prevent image fading increase abrasion durability and prevent dye migration Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 204 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non standard sizes The most popular sizes are CR 90 3 63 x 2 37 92mm x 60mm and CR 100 3 88 x 2 63 98 5mm x 67mm Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot roller Thin Film Overlaminate A 0 25 mil thick resin material that enhances card security and durability applied over the printed surface with a hot rol
140. none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity LAL Generation Character Parity C NaLRC C No Parity f Even Parity C Even Parity Odd Parity f Odd Parity Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 165 RESTRICTED USE ONLY Fargo Electronics Inc Using the Verification radio buttons and Retries selection Use this option to customize the encoding verification settings Step Procedure 1 Select the Auto Eject 1st Error option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note The Auto Eject option is the most direct means of dealing with misverified cards however it may be undesirable when dealing with encoding errors For this reason a Manual Eject Each Error option is also provided e If the Auto Eject 1st Error option is selected the Printer will automatically eject a card containing magnetic data that cannot be verified and wil
141. ns 168 Sending the Track Information 169 Entering the Track Information 169 Reviewing Tracks 1 2 and 3 in table format 170 Reviewing the Track Data Note 170 Reviewing the ASCII Code and Character Table 171 Using the Print Area tab 172 Using the Print Area dropdown menu 173 Using the Defined Area Option 174 Section 4 Cleaning 179 Safety Messages review carefully 179 Using the Required Supplies 180 Cleaning Procedures 181 Cleaning the Printhead 181 Cleaning the Card Feed and Cleaning Rollers 182 Cleaning the Platen Roller 184 Cleaning the Printer s Interior 185 Section 5 Packing the Card Printer 186 Section 6 Board Level Diagnostics 187 Safety Messages review carefully 187 Sensor Testing 188 Reviewing the Sensor Location and Voltages 189 Reviewing the Motor Voltages when active 189 Section 7 Firmware Upgrades 190 Section 8 Fargo Technical Support 190 Contacting Fargo Technical Support 190 Reading the Serial Numbers on a Fargo printer 191 Finding out when a Fargo Card Printer was manufactured 191 Reviewing Example No 1 Serial Number 80453289 191 Reviewing Example No 2 Serial Number A1280224 191 Section 9 Reviewing the Spare Parts List 192 Glossary of Terms 193 Index 213 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 12 RESTRICTED USE ONLY Fargo Electronics Inc Section 1 Specifications The purpose of this section is to provide the User with specific information on the Regulatory C
142. nt Only No Overlay C HoloMark Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 125 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window C11 C16 Card Printer Printing Preferences Magnetic Encoding Overlay Print Area K Panel Resin Card Device Options Image Color Calibrate Size cn a0 inches mm Print Width 2 114 Print Lenath 3 362 Orientation C Bot 6 Copies 1 EX Test Print About Apply Help Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 126 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display Direction Card Travels Through Printer Overlay Print amp rea Detined Areals For Print and Overlay For Overlay Only For Print Only No Overlay Security Options Visual Security Solutions No Visual Security No Visual Security A Upper Lett B Upper Right C
143. nter and Persona M11 Card Printer User Guide Rev 5 0 61 RESTRICTED USE ONLY Resolving the Incomplete Resin Printing problems Symptom Black resin text and barcodes appear faded or too light Fargo Electronics Inc Step Procedure 1 Increase the Resin Heat setting within the Image Color tab of the Printer driver See the Using the Image Color tab procedure in Section 3 page 95 2 Increase the Image Darkness See Using the Image Darkness option in Section 3 page 80 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 62 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Image Placement problems Symptom Printing is cut off or is not centered on the card or a white border appears Step Procedure 1 Verify if the Image Position option within the Calibrate tab is set incorrectly a Open the Printer Control Panel from the Computer e f using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e If using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences b Click on the Calibrate tab Adjust the Vertical and or Horizontal Image Position settings based on where the white border is on the card Continued on the next page C11 Card Printer Properties x General Details
144. nterface Card Components Description Top Cover Opens to allow access to the Printhead print ribbon and card path Note This cover must be closed in order for the Printer to begin printing Release tab Unlatches the Top Cover Printhead The component of the Printer that actually does the printing Note This component is fragile and must not be bumped or touched with anything other than a cleaning pen Power button and LED The Power button turns the Printer ON and OFF Note It also serves to cancel the current print job and reset the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Media button The Media button 6 is used to pause the Printer during normal and LED operation and also to resume operation after an error condition is cleared Note In general as the icon above this button indicates errors are related to either the ribbon or the cards If an error occurs the Media LED will flash See Interpreting the LED Lights in section 2 page 29 for more information Note The Printer must have both the Power LED and the Media LED illuminated in order to print Card Automatically cleans cards for higher print quality Note Clean the Cleaning Card Cleaning Roller during every ribbon change every 250 cards or as Roller needed Card Input Load blank cards
145. ntronics 195 Centronics Parallel Pin Assignments 74 Character 115 170 Character ASCII Offset 109 164 Character Parity 110 165 Character Size radio buttons 107 163 Cleaning Inside Printer 55 Cleaning Roller 195 Cleaning the Platen Rollers 54 55 Cleaning the Printhead 54 Clear Protective Overlay Panel 21 Coercivity 195 Color matching 195 Color Matching 89 Color Matching software 89 Colored Resin 22 Colors 15 Colors misregistered 31 Communication Errors 30 Compressed air 195 Contrast 195 Contrast Gamma printed image 95 Control panel 195 Copies 86 Cover Open Error Message 36 CR 100 196 CR 79 196 CR 80 196 CR 80 Card Size 146 CR 80 card size front back 136 137 138 CR 90 196 CSA 13 CSA Certified 13 Cursor 196 customized ID software applications 114 169 D Darkness 196 Data Cables 38 data handshake lines 75 DB 9 196 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 213 RESTRICTED USE ONLY DC Direct Current 196 DC Motor 196 Default 196 Default button 97 104 160 Default Heat button 154 default ISO Standard selections 107 110 163 165 default location 140 defined area 123 177 Defined Area arrows 124 178 Defined area s 139 Defined Area s check box 139 140 141 145 146 147 Defined Area s option 118 120 137 173 174 Defined undefined area s 136 138 Defrag 196 Delete button 124 178 developer solutio
146. o be used Note This control can be helpful for fine tuning the transfer of resin text and bar codes Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the Color Matching option and Default button Step Procedure 1 Select the Algebraic color matching option to display and adjust all control options OR Select the None or Monitor option to display only the Dye Sub Intensity and Resin Heat sliders 2 To return all options to their factory settings click on the Default button General Details Color Management Card Device Options Ribbon Type YMOU Full Color Resin Black Overlay Color Matching Resin Dither None Algebraic Monitor General Details Color Management Card Device Options Image Color 7 0 7 Balance Magenta Balance 36 ORO if 0x76 Eyan Balance i 42 7 tU ocn Dye Sub Intensity YMC Resin Heat Default Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 97 RESTRICTED USE ONLY Fargo Electronics Inc Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memo
147. ock in its original packaging or in a clean dust free container 3 Do not print onto cards that have been dropped or soiled Note Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty 4 If printing onto cards with a pre punched slot do not print over the area of the card with the punched slot Note To avoid this area when printing use the options in the Overlay Print Area tab to omit printing in this area or punch the slot after the card has printed Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 23 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Dye Sublimation Print Ribbons continued Type Description Dye It is available in a monochrome version This ribbon consists of dye Sublimation sublimation ribbon panels which alternate with a clear protective Overlay Only Print O Panel Dye Sublimation images must have an overlay panel applied Ribbon to them or they will quickly begin to wear or fade Dye This ribbon provides a dye sublimation black panel B along with an Sublimation overlay panel O and is used to print smooth photo quality black and Black BO white photo ID cards Dye Sublimation bar codes are readable only by provides 500 prints visible light bar codes scanners Printer Components Dye Sublimation Resin Print Ribbons
148. olor Calibrate Magnetic Encading Overlay Print Area Panel Resin CR 80 Card Size Y H inches 0 2 Defined Area esl Direction Card Travels Through Printer Delete Print All Black with Panel Ful Card Iv Defined Area s Undefined Area s Print YME Under K Print K Only Cancel Help Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 142 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure Identification Card Karen Atkins Access Level 2 ID 1234478 172355 Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 143 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure Y f inches Defined Area QJ LLLLLLLLLLP elined Area Direction Card Travels Through Printer Delete Print All Black with E Panel Full Card W Defined Area s Undefined Area s Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 144 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Step Procedure 6 Define another area by cli
149. ompliances Agency Listings Technical Specifications and Functional Specifications for the Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Regulatory Compliances Term Description CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN82082 1 1997 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer License Number J99032510 TUV GS The Card Printer has been tested and complies with IEC950 and bears the TUV GS mark License Number S9971826 UL The Card Printer is listed under UL 1950 INFORMATION TECHNOLOGY EQUIPMENT File Number E145118 Volume 1 Section 15
150. ons Visual Security Solutions E Upper Left Meri ark T4 Fd Eim ifo 2 idm C11 Card Printer and M11 Card Printer User Guide Rev 5 0 131 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below Sample 2 VeriMark Card Portrait Orientation 4 positions below Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 132 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below Sample 2 HoloMark Card Portrait Orientation 4 positions below Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 133 RESTRICTED USE ONLY Fargo Electronics Inc Using the K Panel Resin tab Select the K Panel Resin option to control where the resin black K panel of a full color ribbon is printed e f
151. ontrol panel b If the port mode is not set to ECP it will need to be changed in the computers BIOS Note Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode Determine whether there is adequate hard drive space Note A large volume of temporary files on the computer can cause communications errors a Access the temporary files by following this process e Search for all folders called TEMP Once found clear out the contents of the folders e lf using Windows 95 98 ME 2000 XP run the System Utility Disk Defragmenter found in the Accessories folder of the Start Menu e Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or use a third party application Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 32 RESTRICTED USE ONLY Fargo Electronics Inc Card Feeding Errors Resolving the Card Feeding Errors Symptom Two or more cards feed at the same time or the cards will not feed at all Step Procedure 1 Clean the Input Roller a A Caution Turn off the Printer and unplug the power cord from the Printer Remove all cards from the Printer s Card Input Hopper Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper Insert the Cleaning Card into the card output end of the Printer until the card stops Caution Be sure to
152. operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 194 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between controller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters Cleaning Roller High tack rollers positioned just after the input Hopper to lift debris off the card as it rolls over it A clean card surface improves print quality CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Access Channels designated within the Windows operating environment that are used for dedicated high speed communication between the PC and
153. ormat necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 200 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply HDP High Definition The High Definition Printing process prints full color images onto Printing clear HDP transfer film InTM The HDP film is then fused to the card through heat and pressure via a heated roller The printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High The coercivity value of magnet
154. ortant to always print onto cards specifically designed for direct to card dye sublimation printing Card Suitable cards must have a polished PVC surface free of fingerprints dust or Surface any other types of embedded contaminants In addition cards must have a completely smooth level surface in order for the Printer to achieve consistent color coverage e Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer e Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer UltraCard Due to the importance of using high quality blank cards a factory approved Stock card stock called UltraCard is available and recommended for best results e UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest most scratch and debris reduced cards possible e Two types of these cards are available UltraCard and UltraCard Ill UltraCard stock has a PVC core and offers medium card durability UltraCard III stock has a 40 polyester core and offers high durability e Both types of UltraCards produce printed images with a glossy photo quality finish Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 25 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the upgraded 81754 PVC Cards The upgraded 81754 PVC cards are designed for a sharper card image
155. pecific function A Printer that also laminates would have both a print engine and a lamination engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced Parallel Port A type of parallel port mode developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Film A thin flexible transparent sheet used to carry dye impregnated material or resin to be transferred to the card Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Some models require a chip change for updates some firmware can be changed by reprogramming from the PC Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 199 RESTRICTED USE
156. printer was built e g the letter and digit A1 indicate the year 2001 A1280224 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 28 indicate week 28 of that year A1280224 The last four digits indicate the sequence number for the numeric order in which the printers were built Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 191 RESTRICTED USE ONLY Fargo Electronics Inc Section 9 Reviewing the Spare Parts List Persona C11 M11 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 192 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms Term Definition 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating Current An electrical current that reverses its direction at regular intervals typically 50 60 times a second Access Card The card for the SmartGuard security system A cared with embedded electronics that can be removed from the Printer locking the Printer and preventing unauthorized use Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Te
157. printing with a resin only ribbon type all Panel Resin options will be grayed out e Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned C11 Card Printer Properties 21x General Details Color Management Card Device Options Image Color Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size inches mm Defined Area Uer Direction Card Travels Through Printer Delete m Print All Black with Panel Ful Card Undefined Area s Print YMC Under K C Print K Only Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 134 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Print All Black With Panel options Select one of the three options listed under Print All Black With Panel if the black text or bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer driver will print areas of the image where it finds black coloring with the print ribbon s resin black K panel as specified by each of the following options Step Procedure 1 When none of the options within this window are selected the Printer driver will automatically print all TrueType black text and bar codes only with the
158. quality and for reduced debris and defects on Fargo Card Printers Carefully read these detailed notes and instructions before applying this information to your Fargo printer or printers e Technician Note 1 The new card lot number starts at Lot 2010104 with date codes that started on 04 01 2003 The photo below shows a lot number that starts after Lot 2010104 indicating a new card lot number The card lot number and date can be read on the bar code label attached to the shrink wrapped stack of 100 cards as shown below All new Fargo printers with a serial number S N starting with A320 will have factory settings for these new 81754 PVC cards 81754 100 COUNT LOT 2010139 04 25 03 Technician Note 2 Do not use the new 81754 PVC card stock with Fargo laminating printers encoders This same guideline is used for the existing 81754 PVC card stock Fargo recommends using the UltraCard III stock with the Fargo laminating printers encoders Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 26 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the upgraded 81754 PVC Cards continued Follow these two 2 instructions below 1 Instruction for new 81754 PVC card stock Increase the Printer Driver s Dye Sub Intensity to print with the new 81754 PVC card stock on Fargo Card Printers S N A319 and older See the chart provided below See the appropriate Fargo service document
159. quantity minimum e Part No 82255 PolyGuard 1 0 mil for HoloMarkTM and VeriMarkTM Cards Clear e Part No 82256 PolyGuard 1 0 mil for HoloMarkTM and VeriMarkTM Cards High Resolution Globe design hologram with Secure micro text Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 17 RESTRICTED USE ONLY Fargo Electronics Inc Visual Security Card Stock Tolerances e Tolerance of base foil placement will equal 010 from the nearest edges of the card e Tolerance of layered foil will equal 010 VeriMarkTM Application Specifications VeriMarkTM foils will cover a dimensional area of 1 9 cm length x 1 3 cm height The exclusive areas are as follows e VeriMarkTM Card customers will be able to choose 1 of 8 pre defined placements corners via printer driver 4 positions Landscape and 4 Positions Portrait mode e VeriMarkTM foil placement will not interfere with card punch slots e Foil color base is silver debossed impression is gold foil e VeriMarkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E amp F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclusive areas are as follows e HoloMarkTM
160. r Left Lower Aight Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 129 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the VeriMark radio button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area f C11 C16 Card Printer Printing Preferences 21 Cad Device Options ImageCoer Calibrate Magnetic Encoding Overlay Print Area K Panel Resin CR 80 Card Size oe J 02 0 000 aly Security Options Visual Security Solutions E Upper Left Y VeriMark Overlay Print Area Jefined amp rea s For Print and Overlay C For Overlay Only For Print Only No Overlay C HoloMark Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 130 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for the squared area size EJ ERED 0 010 pur X y ARERR Eee ued Tobi Pepi ob Lee Eee DG f inches omm Defined Area Security Opti
161. r sending a print job or the rollers do not operate by pressing the cottons on the front panel when the cover is open Step Procedure 1 Reseat the Cover Switch a Open the top cover and remove the Print Ribbon b Remove the two screws from the Cover Switch located near the ribbon take up hub c Reseat the switch on the Printer side plate and carefully replace the screws Note Ensure that the screws holding the cover Sensor in place are not too tight They should be tight enough to hold the switch in place snugly but not so tight as to compress the inner components of the switch Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 36 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Blank Output issues Symptom card is ejected blank that should be printed a gt Step Procedure 1 Run a self test a Clear any card jams b Unplug power from the Printer c While holding down the Media button reapply power Note A self test card will be printed 2 Look for an image on the ribbon a After a self test has been run open the top cover b Remove the print ribbon from the Printer c Visually inspect the set of panels that were last used by the Printer d lf an image is noticeable on the used ribbon continue to step e lf an image is not noticeable on the used ribbon continue to step 4 3 Adjust the placement
162. resents how the printed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1 Click on the left arrow 4 to enter a positive value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Click on the right arrow to enter a negative value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer e Printed Image Direction The arrows on these buttons indicate the direction the printed image will move on the card e Maximum Adjustment Range The maximum adjustment range is 100 As a rule 10 equals about 030 8mm which is about the same as the thickness of a standard CR 80 size card A Caution If positive value is set too high the print ribbon may break Rear of Printer Card Output Side of Printer Leading Edge of Card 1 Side of Printer Trailing Edge of Card Qu Direction card travels through printer Front of Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 81 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Length option Use this option to reduce or increase the overall printable area in order to optimize edge to edge printing toward the trailing edge of a card Note When adjusting this value keep in mind
163. rgo Electronics Inc Running the 15 Shade Self Test This is the Self test that appears when specific changes are made to the DIP Switch Settings Persona C11 Card Printer and Persona amp M11 Card Printer User Guide Rev 5 0 70 RESTRICTED USE ONLY Fargo Electronics Inc Interfacing Information The Printer is equipped with a standard 8 bit Centronics type Parallel Data Communications Port Note The Printer s Parallel Interface Connector is a standard 36 pin Amp type with two metal wire retaining clips It mates with a standard PC to Printer parallel cable A Caution For best results keep the Interface Cable to less than six 6 feet Reviewing the Pin Assignments WIRE DIAGRAM 14 1 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 71 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Centronics Parallel Pin Assignments Signal Bit rip M Centronics M Funtion Name 284A 1284 Pin nStrobe CO 1 1 Data Bit O DO 2 2 Data Bit 1 D1 3 3 Data Bit 2 D2 4 4 Data Bit 3 D3 5 5 Data Bit 4 D4 6 6 Data Bit 5 D5 7 7 Data Bit6 D6 8 8 Data 7 D7 9 9 nAck S6 10 10 Busy Sf 11 11 PaperEnd S5 12 12 Select S4 13 13 nAuto
164. rinter f If the values do not match change the value in the Settings box Verify that the coercivity of the cards matches the type of Mag Head installed in the Printer Verify that the Magnetic Stripe on the card is free of scratches or voids Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 52 RESTRICTED USE ONLY Fargo Electronics Inc Resolving Data intended for Magnetic Stripe being printed on the card problem Step Procedure 1 Confirm that the application is formatting the magnetic string correctly See the Using the Magnetic Track Options procedure in Section 3 page 104 2 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a b C Go to the File menu and select Page Setup Click on the Printer button and select the C11 Card Printer Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins Open the program and type 196JULIEANDERSON 1234567890 then go to File on the menu bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode the above string Note If encoding from WordPad works properly both the Printer and communication from the computer are working properly This indicates that the issue is with the software application that is being used Refer to the users guide
165. rocess to confirm proper magnetic encoding After encoding the information is read off back and compared to the intended string Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 203 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media drivi
166. ry General Details Color Management Card Device Options Image Color Calibrate Magnetic Encading Overlay Print Area K Panel Resin Image Position Vertical 0 E E Horizontal M Direction Card Travels Through Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 98 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure 1 Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values e When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation e To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection e The outline around the illustration will always remain in the same Landscape orientation Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 99 RESTRICTED USE ONLY Fargo Electronics Inc Using Image Position controls continued Review the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step
167. s for specific Printer Driver instructions Card New Printer S N A320 and Old Printer S N A319 and newer older New Card No Change Necessary Increase the Dye Sub Intensity as follows HDP N A Pro LX C25 3 5 DTC500 5 10 C11 C16 3 596 2 Instruction for existing 81754 PVC card stock The Printer Driver s Dye Sub Intensity setting may or may not need to be decreased to print existing card stock See the chart provided below See the appropriate Fargo service documents for specific Printer Driver instructions e Technician Note 1 To control the brightness of the image adjust the Dye Sub Intensity slide on the Image Color tab of the Printer Driver e Technician Note 2 Moving the Dye Sub Intensity slide to the left causes less heat to be used in the printing process thus generating a lighter print as follows HDP N A Pro LX C25 3 5 DTC500 5 10 11 16 3 596 Card New Printer S N A320 and Old Printer S N A319 and older newer Old Card Decrease the Dye Sub Intensity No Change Necessary Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 27 RESTRICTED USE ONLY Fargo Electronics Inc Section 2 General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors Card Feed Errors Print Process Errors Card Jam Errors Encoding Errors and Diagnosing Image Problems Safe
168. ses Danger Failure to follow these installation guidelines can result in death or serious injury AN Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or me
169. st pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO 5400 IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of 5400 can write escape codes and print from the Printer ASCII American Standard Code for A standard for processing information in computer processors An 8 bit character set of 255 decimal numbers each assigned to Information numbers letters punctuation and special characters Interchange AT Refers to an IBM standard in early computing with regard to the chipset and function of the parallel port set up in the BIOS B Black Black Dye Sublimation panels are distinguished from the black panel using resin by the use of B for dye sub black K denotes resin black Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 193 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Ter
170. t s long axis in a horizontal orientation LCD Liquid Crystal Display A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass When a current is applied the liquid s polarity changes and blocks the passage of the light resulting in an opaque area of the display The areas are arrayed to form characters LED Light Emitting Diode A semiconductor that emits light when a current is applied Media A generic reference to anything onto which the Printer can transfer an image including cards ribbon and film LoCo Low The coercivity value of magnetic media between 250 600 Oe Coercivity ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes Mag Track An area of a magnetic strip running the length of the card with a given width and position constitutes a track This is the area dedicated to one data string restricted to specific rules of format ISO Standards specify three magnetic tracks on the back of a card The JIS standard specifies one track on the front Mag Verify A p
171. tain location Serial The transfer of data one bit at a time and in sequential order communications using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line Memory Module An array of memory chips attached to a printed circuit board that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer to print cards SmartShield This option allows the Printer to print custom security images on the card that reflect under a black or UV light source Smart Card Smart cards have an embedded computer circuit that contains either a memory chip or a microprocessor chip There are several types of smart cards Memory Contact Contactless Hybrid Twin Combi Dual Interface Proximity and Vicinity Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions Spooler A computer application that allows the spooling of print jobs Perso
172. ters Track 1 ASCII 32 95 78 See the table below Track 2 ASCII 48 63 39 See the table below Track 3 ASCII 48 63 106 See the table below Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data to Track 2 23 0123456789 Sending data to Track 3 3 0123456789 C11 Card Printer and M11 Card Printer User Guide Rev 5 0 115 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 96 61 85 U 38 amp 62 gt 86 V 39 63 87 Ww 40 64 88 X 41 65 89 Y 42 66 B 90 2 43 67 91 44 y 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 48 0 72 H 49 1 73 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 116 RESTRICTED USE ONLY Fargo Electronics Inc Using the Overlay Print Area tab Use this option to control where the Overlay O Panel and or the print area
173. tes which are specific to the card Printer Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropri
174. the Platen Rollers procedure in Section 4 page 184 4 Clean the Cleaning Roller See Cleaning the Card Feed and Cleaning Rollers in Section 4 page 181 Mike Berman Student 3957105 library Code 2439 554 Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 55 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems Symptom Printed cards are too dark or too light Step Procedure 1 Run self test to ensure that the issue is not with the driver settings 2 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color tab procedure in Section 3 page 95 Continued on the next page C11 Card Printer Properties i7 gt Calibrate Magnetic Encoding Overlay Print Area Panel Resin General Details Color Management Card Device Options Image Color KOE RRORO SOE HRORS ORSON SOE NRE NSSESSRSOE RSE NSSRSSRSOE REESE Gamma zx Yellow Balance ae Contrast pt em e Magenta Balance B a pe Cyan Balance Dye Sub Intensity YMC Resin Heat Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 56 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Incorrect Image Darkness problems continued Step
175. the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the driver which adjusts the color balance and provides output with the desired color automates this process Compressed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris Contrast The degree of difference in luminance of two areas Control panel The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 Continued on the next page 195 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2 375 X 3
176. tion resistance Ultra Ill cards Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Thermistor An electronic resistor on the printhead with a resistance value that varies in proportion to the heat to which it is exposed Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 210 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Thermocouple A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature Through hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType
177. tronics Inc Selecting the Defined Area s function continued Step Procedure 4 a Once the area is sized properly measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin b Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer In this case position the defined area opposite to the measurement from the onscreen card design which will appear right side up Continued on the next page 0 0 1 2 H2 Defined Area X ma Direction Card Travels Through Printer Delete Print All Black with Panel Ful Card Undefined Area s Print Y MC Under C Print K Only Continued on the next page Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 141 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Defined Area s function continued Refer to the previous procedure C11 Card Printer Properties General Details Color M anagement Card Device Options Image C
178. ty Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury AN Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer be
179. uide Rev 5 0 42 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Wrong Ribbon error being displayed incorrectly Symptom A Wrong Ribbon Error is shown on the LEDs even though the correct ribbon is installed in the Printer Step Procedure 1 Verify the driver settings are correct a Open the Printer Control Panel from the Computer e lf using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties e lf using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults e f using Windows 2000 XP right click on the C11 Card Printer and select Printing Preferences b Click on the Device Option tab c Ensure that the Ribbon Type setting that is listed matches the ribbon that is installed in the Printer Note It may be possible to have driver settings that are different from those found in the Printer control panel through the software d Check any page setup functions in the software to ensure that the Ribbon type matches Continued on the next page C11 Card Printer Properties Fix Calibrate Magnetic Encoding Overlay Print Area K Panel Resin General Details Color Management Card Device Options Image Color Ribbon Type Full Color Hesin Black L verlav Color Matching Resin Dither Optimized tor Graphics Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 43 RESTR

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