Service Manual
Contents
1. 0001 Memory Failure Unable to initialize memory Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the system board 2 2 Service Manual 4416 XXX Code Name Description Action 0002 Hardware Failure General hardware failure unable to localize failure to a specific system Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the system board 0003 ROM Checksum Error Corrupted ROM Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the System board Diagnostic information 2 3 4416 XXX Code Name Description Action 0200 Flash Programming Unable to program flash memory Unplug the All In One wait a few seconds2. If cross contamination occurs check for Maintenance station wiper damage Used tape on the printhead nozzle plate If the wiper is damaged replace the maintenance station Go to Maintenance station removal on page 4 23 Note Do not retape the printhead nozzle plate Intermittent nozzle failures can be caused by worn Station parts in the maintenance station If you find worn parts replace the maintenance station Go to Maintenance station removal on page 4 23 Paper Feed Ink smudging and smearing can be caused by paper problems or problems in the paper feed area Check for Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or looseness Worn gears or binds If the paper feed roller or gears are defective replace the print engine Go to Print engine removal on page 4 16 Carrier Transport Blurred print and voids can be caused by problems in the carrier transport area Check the following Carrier transport belt for wear Idler pulley parts for wear damage or looseness Carrier guide rod for wear or dirt If the rod is dirty clean and lubricate it The carrier to carrier frame engagement should be lubricated with grease P N 40X0179 If the carrier transport belt is worn replace the carrier assembly Go to Carrier assembly removal on page 4 22 If the idler pulley parts are defective replace the print engine Go to
3. 1 Remove the scanner module assembly and midframe cover 2 Remove the left and right covers 3 Remove screw A from the rear cover E N Lic pn m 4 Remove the rear cover Repair information 4 15 4416 XXX Print engine removal 1 Remove the scanner module assembly and midframe cover 2 Remove four screws A from the exit roller assembly with ground bracket A A 3 Lift and remove the exit roller assembly 4 16 Service Manual 4416 XXX 4 Lift and remove the small exit roller assembly Repair information 4 17 4416 XXX 5 Remove four screws B from the print engine 6 Lift and remove the print engine 4 18 Service Manual 4416 XXX Base assembly Po D a Remove the scanner module assembly and midframe cover Remove the print engine Remove one screw A from the base assembly Release four latches B and remove the base assembly Repair information 4 19 4416 XXX System board and sensor media removal Remove the scanner module assembly and midframe cover Remove the print engine Disconnect the media sensor cable A from the system board Bow mmc Remove two screws B and remove the media sensor assembly A 5 Disconnect all cables 4 20 Service Manual 4416 XXX 6 Remove three screws C from the system board C D Warning When removing the system board be careful not to damage the end of forms flag D 7 Remove the system boar
4. Print engine removal on page 4 16 2 18 Service Manual 4416 XXX FRU Problem Action Alignment Uneven vertical lines or characters not properly formed jagged or rough can be adjusted by performing the printhead alignment To align the print cartridges using the computer 1 Load plain paper 2 From the desktop double click the Imaging Studio icon Click the Maintain Troubleshoot button Click Maintenance Click Align to fix blurry edges Click Print to print an alignment page and to automatically align the cartridges The All In One will prompt you to align the print cartridges when they are installed or replaced O O1 Ac To align the print cartridges using the control panel 1 Load plain paper 2 Press Menu 3 Press the Up Arrow or Down Arrow until Align Cartridges is highlighted 4 Press Select to print an alignment page Scan and copy quality service check FRU Problem Action Scanned To check the brightness of a copy images are faded or colors are dull blurry or fuzzy Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven 1 Load the document face down on the scanner glass 2 Press Mode until Copy is selected 3 Press Menu 4 Press the Up Arrow or Down Arrow until Brightness is selected 5 Press Select 6 Press Left Arrow or Right Arrow to lighten or darken the cop
5. cartridges Clean the print cartridge nozzles when Characters are not printing completely White dashes appear in graphics or printed text Print is smudged or too dark Vertical straight lines are not smooth Color on print jobs are faded or they differ from the colors on the screen To clean the nozzles using the computer 1 Load plain paper 2 From the desktop double click the Imaging Studio icon Click the Maintain Troubleshoot button Click Maintenance Click Clean to fix horizontal streaks Click Print A page prints forcing ink through the nozzles to clean the clogged nozzles T Print the document again to verify that print quality has improved If the print quality has not improved clean the print cartridge nozzles up to two more times To clean the nozzles using the control panel O O1 BR 1 Load plain paper 2 Press Menu 3 Press the Up Arrow or Down Arrow until Clean Cartridges is highlighted 4 Press Select page prints forcing ink through the nozzles to clean the clogged nozzles 5 Print the document again to verify that print quality has improved If the print quality has not improved clean the print cartridge nozzles up to two more times Diagnostic information 2 17 4416 XXX FRU Problem Action Color print cartridge cross contamination Maintenance Be sure the print cartridge nozzle plate is clean Clean with a soft cloth
6. then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the system board 2 4 Service Manual Non catastrophic errors 4416 XXX In this state an error has occurred but the All In One can continue to operate You may need to intervene using a button press or the machine may time out and return to the Error Reference source not found state depending upon the error The All In One will continue to accept and respond to data until its buffers are full In general the entire device is in the non catastrophic error state but only the logical device with the error changes its behavior Non catastrophic error list Code Name Description Action 1003 Paper Calibrate Failure The DC paper feed System fails to initialize or calibrate Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains check for voltage approximately 5 V dc on pin 2 of J15 If okay verify voltage at the Encoder card as well same pin at Encoder card end If there is no voltage at J15 pin 2 replace the System board If there is no voltage at the Encoder card end but voltage is okay at J15 replace the print engine 1102 Incorrect Printhead The printhead ID i
7. 4416 XXX 8 SRAM Test Verifies that all the address buses and data buses that connect to the SRAM area work correctly and performs the read write of data to the SRAM area with all the address buses and data buses While checking Testing appears on the LCD Then a Success message appears for three seconds or a Failure message appears until the Cancel button is pressed 9 Media Sensor Test The media sensor reads the current paper type A message displays the type of paper If no paper is detected None appears on the LCD 10 Last USB Connect Speed Shows the status and connection speed of the USB connection 11 Show Font Displays all the characters of the font set in both white and dark gray The Up Arrow and Down Arrow buttons allow you to navigate through the font set 3 2 Service Manual 4416 XXX 4 Repair information This chapter explains how to make adjustments to the All In One and how to remove defective parts Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing system board Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine
8. REMOVAL procedure Su an sra Pa So dede merde qp dr de dm Re as rd 4 2 Releasing plasie alchies dua ioa an acuta due ado Rd d ca Ke e uds 4 2 Table of contents iii 4416 XXX Removals assa PRE AA ORR SE Ra pe BERS a XR RA KR es 4 3 General precautions on removals 4 3 Foreign object deflector with spring removal 4 4 Card reader access door removal aa sa minis an han a en hh on 4 6 Control panel cover TelmoVal as a 2 died gare det ante ORO nete pcr das 4 7 Scanner module assembly removal 4 8 Left cover FetTioVal IAA mun tme RR eios we 4 12 Right cover removal ass cn erae an dn mega OCC e eR D EEE 4 13 Rear cover removal assasasss era usas Ra RR UR ERA eat 4 15 Print engine removal sa aa an one nio Re CR RARO XR RR a 4 16 Base assembly 4 244 n es sca hh ara Ra aia dana da da 4 19 System board and sensor media removal 4 20 Carrier assembly removal ns es usa aa ace aaa ace naeh ala aaa ia 4 22 Maintenance station removal 4 23 Locations and connectors semen ua rh eee Rr 5 1 System board a ss pia cebat es Rees RRO eee CROCO UN 5 1 Preventive maintenance 6 1 Lubrication specifications 6 1 Parte catalog cass cinici Kaan EES o E i A n dal Da di dala 7 1 How to use this paite catalog cas dara d desa nca are sais dr alia ac
9. for service Flat blade screwdriver 1 Phillips screwdriver 2 Phillips screwdriver Spring hook Analog or digital multimeter 1 6 Service Manual 4416 XXX Acronyms ADF Automatic Document Feeder ASF Automatic Sheet Feeder B M Bill of Material CCD Charge Coupled Device CIS Contact Image Sensor DBCS Double Byte Character Set DPOF Digital Print Order Format DPS Direct Print Service EOF End of Form ESD Electrostatic Discharge FFC Flexible Flat Cable FPC Flat Printhead Cable FRU Field Replaceable Unit HVPS High Voltage Power Supply KB Kilobyte KBps Kilobytes per second usually as Kbps KiloBytes per second usually as KBps LCD Liquid Crystal Display LED Light Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose Feeder NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer POR Power On Reset POST Power On Self Test ROM Read Only Memory SBCS Single Byte Character Set USB Universal Serial Bus V ac Volts alternating current V dc Volts direct current ZIF Zero Insertion Force General information 1 7 4416 XXX 1 8 Service Manual 4416 XXX 2 Diagnostic information Use the error code tables POST symptom table symptom tables and service checks in this chapter to determine the All In One failure Start Power On Self Test POST sequence Press the Power button to turn on the All In One 1 2 3 4 5 The Power Copy Scan and
10. latches 4 2 POST sequence 2 1 POST symptom table 2 7 power consumption 1 2 power problems 2 11 preventive maintenance 6 1 print quality problems 2 11 printer communication problems 2 10 Index 1 1 4416 XXX R removals base assembly 4 19 card reader access door 4 6 carrier assembly 4 22 control panel cover 4 7 foreign object deflector with spring 4 4 left cover 4 12 maintenance station 4 23 printengine 4 16 rear cover 4 15 right cover 4 13 scanner module assembly 4 8 system board and sensor media 4 20 S safety information v scanner problems 2 10 scanner specifications 1 2 Self Test mode 3 1 sepcifications scanner 1 2 service checks carrier transport 2 12 CIS module assembly 2 13 maintenance station 2 14 paper feed 2 15 power 2 16 print quality 2 17 scan copy quality 2 19 start 2 1 symptom tables 2 9 carrier transport problems 2 9 control panel problems 2 9 maintenance station problems 2 9 paper feed problems 2 10 power problems 2 11 print quality problems 2 11 printer communication problems 2 10 scanner problems 2 10 2 Service Manual 4416 XXX Part number index P N 11B5621 11B5622 11B5624 11B5625 11B5626 11B5629 11B5630 1339546 1339547 1339558 17A0461 17F0399 21D0325 56P2617 56P2747 56P2772 56P3930 56P3931 56P3932 56P3933 56P3934 56P3935 56P3936 56P3937 56P3938 56P3939 56P3940 56P3941 56P3942 56P3943 56P3944 56P3945 56P3946 56P3947 56P394
11. menus 1 5 Maintenance approach isa ks mea a E XR m e taca e OR REOR RR 1 6 MOBIS FOU red Tor SENICE saudar dad idea eaa iac tiwag cide ras shares 1 6 AGCIONYMS uu ssa cxx me cac nac ac RC SR RC ea RA RR CR a 1 7 Diagnostic information wA raga b RARI 2 1 COMME 2 1 Power On Self Test POST sequence scenes nn 2 1 Error COURS ais ax capas ako RR EORR RARO REOR alae CRACK pd 2 2 Catasto EMOS a cedia mus AH Ra trea doa Rd i A aia n e li 2 2 Non catastrophic errors a sexa kk n aa a ao aaa ee Oe 2 5 PEST SUBE Ab sedes ota da rare dau d seis get an 2 7 Symptomiables cx edo aded ei deber ee RE re VENE rere 2 9 GO VICO DONO feted ee ES act ep UE OS d cen bead be ER Sd Re 2 12 Carrier transport service check 2 secre ere hmmm 2 12 CIS module assembly service check 2 13 Maintenance station service check 4e 2 14 Paper feed service Check iix eem eme rere sean tiones 2 15 Power service Check e see aaa ce ama a mra R um kara 2 16 Print quality service Check dace unc een ace e a c ea 2 17 Scan and copy quality service check lt lt eee emn 2 19 Diagnostic aids 2 28 22 essas ara ara nue Doado a par CR RACER aa dd 3 1 Sell Test OUO qaaa 2eme ae Maui d A ai Da rana Ad 3 1 Repair information 4 1 Handling ESD sensitive parts a2 xis aie mia marbre kr Rm cima dors 4 1 D MIS CET C EE ETT ETC ILLE TT 4 2
12. that fails to turn can be caused by A broken circuit or short circuit in the motor A bind in the carrier transport mechanism Disconnect the carrier transport motor cable J18 from the system board and check for 0 to 10 ohms between the two wires on the carrier transport motor If the reading is incorrect replace the print engine Go to Print engine removal on page 4 16 Carrier Guide Rod Clean and lubricate the carrier guide rod Lubricate the rod and the carrier rod bearing surfaces with grease P N 40X0179 Encoder Strip Verify that the encoder strip is installed correctly and is free of grease or dirt If the encoder strip is not installed correctly it can cause the carrier to slam against the side frame If the encoder strip and all connections are okay but the carrier slams the side frame replace the system board Go to System board and sensor media removal on page 4 20 2 12 Service Manual 4416 XXX FRU Action Carrier Assembly Check the following parts for wear or damage Printhead cartridge latch Latch spring Carrier Printhead cables Reseat the printhead cables in the system board If any of these parts are defective replace the carrier assembly Go to Carrier assembly removal on page 4 22 Check the gold plated contacts located on the inside rear of the printhead carrier for dirt wear and damage Use a clean damp cloth to clean the con
13. to the right it uncaps the printheads The wipers clean the printhead nozzle plates as the carrier leaves the maintenance station The wipers clean the printhead only when the carrier is moving to the left After the cleaning operation is complete a tab on the maintenance station engages a tab on the carrier causing the wipers to lower Loose or worn wipers cause degraded print quality Check for loose or worn wipers Loose or worn caps cause the printhead nozzles to dry and clog Check for loose or worn caps If any worn or broken parts are found replace the maintenance station Go to Maintenance station removal on page 4 23 2 14 Service Manual 4416 XXX Paper feed service check If the All In One does not have paper jam problems continue with this service check If the All In One has paper jam problems examine the printer for the following before you begin the service check Check the entire paper path for obstructions Ensure there is not too much paper in the sheet feeder Ensure the correct type of paper is being used Check for static in the paper FRU Action Paper Feed Run the Power On Self Test POST sequence on Motor page 2 1 System Board A noisy or chattering motor or a motor that fails to turn can be caused by A broken circuit or short circuit in the motor A bind in the paper feed mechanism Disconnect paper feed motor cable J19 from the system board and check for app
14. 19 Paper feed problems Symptom Action Fails to pick up paper Picks up more than one sheet of paper Picks up paper but fails to feed Paper jams Paper fails to exit Noisy paper feed Envelopes fail to feed Paper skews Go to the Paper feed service check on page 2 15 2 10 Service Manual 4416 XXX Power problems Symptom Action There is no power in the Go to the Power service check All In One motors do not operate on page 2 16 Print quality problems Symptom Action Voids in characters Go to the Print quality service Light print check on page 2 17 Prints off the page Fuzzy print Carrier moves but nothing prints Printhead dries prematurely Colors print incorrectly Vertical alignment off Diagnostic information 2 11 4416 XXX Service checks Carrier transport service check FRU Action System Board Carrier Transport Motor Check the carrier transport motor connector J18 on the system board If it is connected check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor If voltage is incorrect replace the system board Go to System board and sensor media removal on page 4 20 If voltage is correct check the carrier transport motor for binds or a loose motor pulley A noisy or chattering motor or a motor
15. 2 12 Maintenance station problems Symptom Action Fails to cap the printheads Fails to clean the printheads Go to the Maintenance station service check on page 2 14 Control panel problems Symptom Action Buttons do not work LCD does not display If the LCD buttons or lights fail check the control panel cable connection J11 on the system board and then run the Power On Self Test POST sequence on page 2 1 If the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 8 If the problem continues replace the system board Go to System board and sensor media removal on page 4 20 Diagnostic information 2 9 4416 XXX Printer communication problems Symptom Action Not able to print Test Page Check the USB cable and system board cable connections If connections are okay replace the System board Go to System board and sensor media removal on page 4 20 Scanner problems Symptom Action The CIS does not move The lamp does not come on Go to the CIS module assembly service check on page 2 13 Scanned images are faded or colors are dull blurry or fuzzy Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven Blank copies Go to the Scan and copy quality service check on page 2
16. 8 56P3949 56P3950 56P3951 56P3952 56P3953 56P3955 Description Page Cord power UK Ireland Hong Kong 7 5 Cord power Germany Israel Russia Poland Spain Asia Chile 7 5 Cord power Australia 7 5 Cord power South Africa 7 5 Cord power USA Peru 7 5 Cord power Japan 7 5 Cord power Korea 7 5 Cord power Argentina 7 5 Cord power Brazil 7 5 Cord power Taiwan 7 5 Cord power Peoples Republic of China 7 5 Cord power India 7 5 Supply power universal 25 W 7 5 Station maintenance assembly 7 5 Door card reader access 7 3 Deflector foreign object with spring 7 3 Board system 7 5 Support paper with guide assembly 7 3 Module scanner assembly 7 3 Base printer assembly 7 3 Cover midframe with risers 7 3 Cover Teal iade hd boca a e E A o sace y ac oe E LR 7 3 Cover left usa semear sana ry gp cg ee ER doe re 7 3 Gover GMb yas Pr 7 3 Strip e
17. F information on the inserted memory card all the specified photos print Note Make sure the mode you want is selected In order for a photo print job to start a memory card or flash drive must be inserted or a digital camera must be connected to the printer If there is DPOF information on the inserted memory card all the specified photos print Cancel Cancels a copy scan or print job n Photo mode this button clears the selected preview photo from the list Cancels all photo selections Press Cancel twice and then follow the instructions on the control panel display Returns to the default copy settings From the Copy mode screen press Cancel twice Navigating the control panel menus PB E NS Press Mode to select the Copy Scan or Photo Card mode Press Menu to open the menu for the selected mode Press the Up and Down Arrows to scroll through the menus Press the Left and Right Arrows to scroll through the options list of the highlighted menu Press Select when the menu item you want appears General information 1 5 4416 XXX Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the symptom tables error code tables service checks and diagnostic aids to determine the symptom and repair the failure After you complete the repair perform tests as needed to verify the repair Tools required
18. Make as few movements as possible with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 4416 XXX Adjustments The Lexmark Solution Center directs the user to perform the printhead t adjustments after replacing a print cartridge Re
19. Paper Feed Ribbon 4 Encoder Dial J16 CIS Ribbon 12 J17A Scanner Motor Pins 1 2 3 4 1 V dc 4 J18 Carrier Transport Pins 1 amp 2 30 V dc 2 Motor J19 Paper Feed Pins 1 amp 2 30 V dc 2 Motor PS1 End of Forms Sensor Si Cartridge Door Access Sensor JT1 Power Supply 30 V dc JT2 Power Supply Locations and connectors 5 1 4416 XXX 5 2 Service Manual 4416 XXX 6 Preventive maintenance This chapter contains lubrication specifications Follow these recommendations to prevent problems and maintain optimum performance Lubrication specifications Lubricate only when parts are replaced or as needed not on a scheduled basis Use grease P N 40X0179 to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod and carrier guide rod bearings Warning Keep grease from coming into contact with any electrical components as this may cause All In One damage or failure Do not lubricate the scanner rod or bearing after replacing Preventive maintenance 6 1 4416 XXX 6 2 Service Manual 4416 XXX 7 Par
20. Photo Card lights come on Lexmark appears on the LCD The Copy Scan and Photo Card lights go through a flashing sequence and then the Copy light stays on The carrier moves off the maintenance station and then returns The scanner CIS moves from the home position and then returns Note After the sequence above the Power light Copy light and LCD remain on If the All In One completes POST with no errors go to Symptom tables on page 2 9 locate the symptom and take the appropriate action If the All In One does not complete POST go to the POST symptom table on page 2 7 locate the symptom and take the appropriate action Diagnostic information 2 1 4416 XXX Error codes Catastrophic errors In this state the All In One is in an error mode such that operation cannot continue These errors affect the entire All In One The LCD is on and operating An error message is displayed on the LCD The All In One accepts data but discards it and does not respond Catastrophic error list Code Name Description Action 0000 NVRAM R W There was an error detected in reading or writing NVRAM Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the system board
21. USB Serial Number To view the USB serial number press and hold the Up Arrow button and Menu button simultaneously This test allows the USB serial number to be activated or deactivated If the USB serial number is activated the serial number is displayed on a message screen for five seconds The display then returns to the Self Test menu LCD LED Button Test Verifies the operation of the LCD the illumination of the LEDs and the functionality of the buttons on the control panel Media Card Test Tests memory cards in accordance with on screen instructions External USB Test Verifies a numbered list with the device attached to the external USB port DPS port directly through the USB A Success or Failure message appears on the LCD Clean Nozzles Fires all printhead nozzles The maintenance station wipes them to help unclog purge the nozzles Prints the Nozzle Cleaning page and then returns to the Self Test menu when finished NVRAM Dump Prints the contents of the flash NVRAM and display then returns to the Self Test menu Pressing Cancel during printing stops the job ejects paper and causes the display to return to the Self Test menu Clean NVRAM Clears the non protected area of the Flash emulated NVRAM by restoring values to default or initializing the values to 0x00s or OxFFs When Clean NVRAM is selected Clearing appears on the LCD If the function ends successfully a Success message appears Diagnostic aids 3 1
22. d Repair information 4 21 4416 XXX Carrier assembly removal Remove the scanner module assembly and midframe cover Remove the print engine Disconnect the media sensor cable from the system board Remove the media sensor assembly Disconnect the carrier cables from the system board Remove the carrier shaft retainer clips A Remove the carrier shaft through the left side OO m OP O e Dr gt Disconnect both ends of the encoder strip B A B B A 9 Remove the encoder strip Note When installing an encoder strip make sure that the arrow on the left end is pointing down 10 Press the carrier belt tensioner C and remove the belt D 4 22 Service Manual 4416 XXX 11 Lift and remove the carrier assembly Maintenance station removal 1 Remove the scanner module assembly and midframe cover 2 Remove the print engine 3 Press three clips A A Repair information 4 23 4416 XXX 4 Slide the maintenance station forward and down to remove 4 24 Service Manual 5 Locations and connectors System board 4416 XXX Connector Connectors Description Approximate voltage total number of pins J1 Media Sensor J2 USB J3 Carrier Ribbon 16 J6 Card Reader Pin 1 9 V dc 10 Pin 2 2 9 V dc Pin 7 3 V dc Pin 8 3 V dc Pin 10 3 V dc J7 Carrier Ribbon 16 J8 Carrier Ribbon 16 J11 Control Panel Ribbon 32 J15
23. e color cartridge has a total of 480 nozzles and installs on the right The photo cartridge has a total of 480 nozzles and installs on the left The All In One is capable of printing in two directions from either print cartridge General information 1 1 4416 XXX Power consumption Printing 14 1 watts Idle 9 7 watts Sleep 8 0 watts Scanner specifications Scanner Type Flatbed CIS Scan Modes True Color 48 bit internal 24 bit external Gray Mode 16 bit internal 8 bit external Text Line Art 1 bit per pixel Scan Method Single pass Scan Area 8 5 x 11 7 inches 215 x 297 mm Scan Resolution Horizontal 1200 dpi Vertical 2400 dpi Interpolated 19 200 x 19 200 1 2 Service Manual 4416 XXX Control panel my FT me 6 5 4 Buttons Functions Power Turns the All In One on and off Rotate Rotates the image on the control panel display 90 degrees Page Preview Allows you to preview an image before it is printed scanned or copied Note Multiple previews can be made before scanning In Photo Card mode you can preview multiple photos Use the arrow buttons to scroll through the photos Resize In Copy mode Enlarges or reduces an image In Photo mode Sets the image size of photos While cropping this button allows you to zoom in or zoom out on a photo Number o
24. epair information 4 5 4416 XXX Card reader access door removal 1 Press the tabs in the direction of the arrows 2 Lift and remove the door 4 6 Service Manual 4416 XXX Control panel cover removal 1 Use your fingers to loosen the two control panel covers 2 Lift and remove Repair information 4 7 4416 XXX Scanner module assembly removal 1 Lift and remove the scanner lid 2 Flex tab A to the left and remove the paper support 3 Lift the scanner module assembly until the risers extend 4 8 Service Manual 4416 XXX 4 Unsnap the two scanner risers and lift the scanner module assembly Repair information 4 9 4416 XXX 5 Remove five screws B from the midframe cover 3L 4 10 Service Manual 4416 XXX 7T Unlatch and lift the midframe cover 8 Unplug all cables from the system board Cables 9 Lift and remove the scanner module assembly and midframe cover Repair information 4 11 4416 XXX Left cover removal 1 Remove the scanner module assembly and midframe cover 2 Remove one screw A and release two latches B 3 Remove the left cover 4 12 Service Manual 4416 XXX Right cover removal 1 Remove the scanner module assembly and midframe cover 2 Remove two screws A and release two latches B Repair information 4 13 4416 XXX 3 Press the rear cover 4 14 Service Manual 4416 XXX Rear cover removal
25. f Copies Specifies the number of copies to print while in the Copy or Photo mode Mode This button selects Copy Scan or Photo mode Note The mode is selected when the light is on General information 1 3 4416 XXX Buttons Functions 1 Menu Displays the menu for the selected mode 2 Select Chooses a menu option n Photo Card mode this button selects or deselects a photo to be printed 3 Up Arrow Allows you to scroll through menu options or Changes the selected area when cropping an image Down Arrow n Photo mode these buttons allow you to skip forward or backward through the memory card or flash drive to view every tenth picture on the control panel display In copy mode these buttons change the blank paper size 4 Left Arrow or Right Arrow Changes settings on a submenu item Displays the previous or next picture on a memory card or flash drive Increases or decreases the number of copies When cropping an image these buttons change the selected area 1 4 Service Manual 4416 XXX Buttons Functions Black Starts a color copy scan or photo job Color Starts a black and white copy scan or photo job Note Make sure the mode you want is selected In order for a photo print job to start a memory card or flash drive must be inserted or a digital camera must be connected to the printer If there is DPO
26. g Check for binds or damage If the flag or spring are defective replace the print engine Go to Print engine removal on page 4 16 Power service check FRU Action External Power Supply Plug the external power supply into an electrical outlet Check for 30 V dc If the voltage is incorrect replace the power supply Printhead Cables Paper Feed Motor Carrier Transport Motor Control Panel Unplug the All In One Check all connections on the system board and plug the All In One back in Look for a symptom change If the printhead cables are defective replace the carrier assembly Go to Carrier assembly removal on page 4 22 Check for broken circuits or short circuits in the paper feed and carrier transport motors If either motor is defective replace the print engine Go to Print engine removal on page 4 16 If the control panel LCD buttons or lights fail check cable connection J11 on the system board Then run the Power On Self Test POST sequence on page 2 1 If the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 8 If the problem continues replace the system board Go to System board and sensor media removal on page 4 20 2 16 Service Manual 4416 XXX Print quality service check FRU Problem Action Print Cartridges Ensure that the All In One contains good print
27. i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients ru FE AS E HEM TH Ga me HAE ME du zey S22 se Sols H H27 MBB T usua BABS BL Hil AS sse ENS FALL LAS SE Heo Null AS Mola IEE Ol Ate Griera Beet dal 5x5 RS SHY ALS eat SEM MIST Se vaca Pec KM mal EE del ES HAL SES SAS FR ABS ASH Hot Safety information vii 4416 XXX E Pu APE ih A EDA DE Boi AN XE PP dl ES Wika RAVE NEM EM AR i HD RTE XA AE AMEI BENS AI AR TEAS FE Bk AA SETS AY fe Bor PES E LRH A R RUOLI TENE Geen E Jt o REM e AD RET BERI mw Mk DE 4E 3 5 JEU NE Mo viii Service Manual 4416 XXX Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the All In One and the maintenance approach used to repair it Special tools and test equipment are listed as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of All In One problems 4 Repair information pro
28. moval procedures The following procedures are arranged according to the name of the All In One part discussed CAUTION Unplug the power cord before removing any parts Releasing plastic latches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Never apply excessive force when releasing the hook 4 2 Service Manual 4416 XXX Removals General precautions on removals Use caution when disassembling and reassembling components The close proximity of cables to moving parts makes proper routing a must When components are removed or replaced any cables disturbed must be replaced as closely as possible to their original positions Before removing any component from the machine be sure you note the cable routing When servicing the machine Verify that documents are not stored in memory Move the print cartridge to the far right to cap the nozzles Unplug the power cord Use a flat and clean surface Use only authorized replacement parts Do not force plastic parts Repair information 4 3 4416 XXX Foreign object deflector with spring removal 1 Flex the deflector and remove tab A from the hole 2 Remove the deflector and spring 4 4 Service Manual 4416 XXX 3 When reinstalling be sure the spring goes back into hole B R
29. ncoder 7 5 Cover control panel English 7 3 Cover control panel Dutch 7 3 Cover control panel French 7 3 Cover control panel German 7 3 Cover control panel Greek 7 3 Cover control panel Italian 7 3 Cover control panel Japanese 7 3 Cover control panel Korean 7 3 Cover control panel Polish 7 3 Cover control panel Brazilian Portuguese 7 3 Cover control panel Simplified Chinese 7 3 Cover control panel Spanish 7 3 Cover control panel Traditional Chinese 7 3 Cover control panel Russian 7 3 Cover control panel Hebrew 7 3 Engine print assembly 7 5 Part number index 1 3 4416 XXX 56P3956 Carrier assembly with cables and belt 7373897 Plain package B M USA Canada LAD 7373935 Plain package B M EMEA APG 1 4 Service Manual
30. nel Japanese 4 56P3946 1 1 Cover control panel Korean 4 56P3947 1 1 Cover control panel Polish 4 56P3948 1 1 Cover control panel Brazilian Portuguese 4 56P3949 1 1 Cover control panel Simplified Chinese 4 56P3950 1 1 Cover control panel Spanish 4 56P3951 1 1 Cover control panel Traditional Chinese 4 56P3952 1 1 Cover control panel Russian 4 56P3953 1 1 Cover control panel Hebrew 5 56P2747 1 1 Door card reader access 6 56P3935 1 1 Cover rear 7 56P3934 1 1 Cover midframe with risers 8 56P3937 1 1 Cover right 9 56P3933 1 1 Base printer assembly with ink sponge 10 56P3936 1 1 Cover left NS 7373897 1 1 Plain package B M includes carton cushion set and sealing tape USA Canada LAD NS 7373935 1 1 Plain package B M includes carton cushion set and sealing tape EMEA APG Parts catalog 7 3 4416 XXX Assembly 2 Engine carrier and electronics 7 4 Service Manual 4416 XXX Assembly 2 Engine carrier and electronics Asm Part Units Units Description Index number mach FRU 2 1 56P3930 1 1 Board system 2 56P3955 1 1 Engine print assembly 3 11B5626 1 1 Cord power USA Peru 4 21D0325 1 1 Supply power universal 25 W 5 56P3938 1 1 Strip encoder 6 56P3956 1 1 Carrier assembly with cables and belt 7 56P2617 1 1 Station maintenance assembly NS 1339546 1 1 Cord power Argentina NS 1339547 1 1 Cord power Brazil NS 1339558 1 1 Cord power Taiwan NS 11B5621 1 1 Cord p
31. operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the property of their respective owners 2005 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense U S A P N 12G9487 Japanese P N 12G9488 4416 XXX Table of contents safety MOMA DOFLa doe acre eicere a omen ane Rt RR i Re o Ca d arad md v Pr face ss ss ee snsasao ance aaa aa aaa aaa aa pia ea a aa REY ix Definitions ss iac ka mecs pedras Di RRR eee RRR RE 1 ix General information 22 2s esas rn raa han 1 1 Power CONSUMPLION mosie aa nn ok RR ROCK RR ORC AERE OER EC EROR ata 1 2 Scanner SPECHICALONS wa 1 2 Control panel aus sue ans east aaa pa oa aia EN aa RR 1 3 Navigating the control panel
32. ower UK Ireland Hong Kong NS 11B5622 1 1 Cord power Germany Israel Russia Poland Spain Asia Chile NS 11B5624 1 1 Cord power Australia NS 11B5625 1 1 Cord power South Africa NS 11B5629 1 1 Cord power Japan NS 17A0461 1 1 Cord power Peoples Republic of China NS 17F0399 1 1 Cord power India NS 11B5630 1 1 Cord power Korea Parts catalog 7 5 4416 XXX 7 6 Service Manual Index A abbreviations 1 7 acronyms 1 7 adjustments 2 19 4 2 B buttons Black 1 5 Cancel 1 5 Color 1 5 Down Arrow 1 4 Left Arrow 1 4 Menu 1 4 Mode 1 3 Number of Copies 1 3 Page Review 1 3 Power 1 3 Resize 1 3 Right Arrow 1 4 Rotate 1 3 Select 1 4 Up Arrow 1 4 C carrier transport 2 18 carrier transport problems 2 9 cartridges 1 1 CIS module assembly 2 13 connector locations System board 5 1 control panel 1 3 control panel menus 1 5 control panel problems 2 9 D diagnostic information 2 1 E error codes catastrophic errors 2 2 non catastrophic errors 2 5 4416 XXX ESD sensitive parts 4 1 G general information 1 1 H handling ESD sensitive parts 4 1 L LCD 2 1 lubrication specifications 6 1 maintenance approach 6 1 maintenance station problems 2 9 menus control panel 1 5 P paperfeed 2 18 paper feed motor 2 15 paper feed problems 2 10 paper jam 2 10 part number index 1 3 parts catalog 7 1 covers scanner and base 7 2 7 3 engine carrier and electronics 7 5 howtouse 7 1 plastic
33. roximately 5 ohms between the two wires on the paper feed motor If the reading is incorrect replace the print engine Go to Print engine removal on page 4 16 If the reading is correct check for approximately 30 V dc at connector J19 on pins 1 and 2 If the voltage is incorrect replace the system board Go to System board and sensor media removal on page 4 20 Although the paper feeds in one direction the paper feed motor turns in two directions If the paper feed motor turns in one direction only replace the system board Go to System board and sensor media removal on page 4 20 Binds in the paper feed motor or gear train can cause intermittent false paper jam errors Remove the paper feed motor and check the shaft for binds Also check for a loose or worn motor gear If the gear is defective replace the print engine Go to Print engine removal on page 4 16 Automatic Sheet Check the pick roller for wear If the pick roller is worn Feeder Assembly and causing a paper feed problem replace the print engine Go to Print engine removal on page 4 16 Diagnostic information 2 15 4416 XXX FRU Action Midframe Check the following for wear Assembly Small feed rollers Large feed roller Exit roller Star rollers If any of the rollers are worn and causing a paper feed problem replace the print engine Go to Print engine removal on page 4 16 End of Forms Flag and Sprin
34. s gt Lexmark 6300 Series All In One 4416 XXX Service Manual Table of contents Start diagnostics Safety and notices Trademarks e Index LEXMARK 4416 XXX Edition March 24 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some s ates do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it
35. s not valid Replace the print cartridge s 1201 Print Incomplete The print carrier stopped before all of the data was used Resend the print job Diagnostic information 2 5 4416 XXX TSR circuit The firmware cannot determine printhead temperature Code Name Description Action 1202 Data Error Incorrect data has Unplug the All In One been sent from the wait a few seconds host computer to the then plug the printer All In One back in and turn the power on If the error remains replace USB cable If the error continues replace the system board 1203 Printhead Short test detected a Replace print Short short circuit in the cartridge s printhead 1204 Printhead The firmware is unable Replace print Programming to program a pseudo cartridge s random printhead ID 1205 Mono TSR A problem was Replace print Error detected in the mono cartridge s TSR circuit The firmware cannot determine printhead temperature 1206 Color TSR A problem was Replace print Error detected in the color cartridge s 2 6 Service Manual 4416 XXX Code Name Description Action 1207 Error Paper System A paper system control failure was detected Clear the paper path Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Up Arrow button and Menu b
36. ssaires Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici II produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato II personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Safety information V 4416 XXX Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieRlich f r die Verwendung durch einen Wartungsfachmann bestimmt Wahrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaRnahmen treffen Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de
37. t iai 7 1 Assembly 1 Covers scanner and base 7 2 Assembly 2 Engine carrier and electronics T 4 1 1 PILE ss ds ad ia 3a bed dra raul dil renier 1 3 iV Service Manual 4416 XXX Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Consignes de s curit La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n ce
38. tacts Let the contacts dry completely If the gold contacts are damaged replace the carrier assembly Go to Carrier assembly removal on page 4 22 If the symptom remains replace the system board Go to System board and sensor media removal on page 4 20 CIS module assembly service check FRU Action CIS Module Assembly If the CIS module does not move check connector J17A on the system board If the connection is okay replace the system board Go to System board and sensor media removal on page 4 20 If the lamp does not come on as the CIS module assembly is scanning or moving check connector J16 on the system board If the connection is okay and the lamp still does not work replace the scanner module assembly Go to Scanner module assembly removal on page 4 8 Diagnostic information 2 13 4416 XXX Maintenance station service check The maintenance station has three functions 1 Wipes cleans the printhead nozzle plates 2 Provides a place for printheads to fire all nozzles keeping them clean for printing 3 Seals the printheads when they are not being used to prevent the nozzles from drying FRU Maintenance Station Assembly Action As the carrier moves to the left over the maintenance station a slot on the bottom of the carrier engages a tab on the sled of the maintenance station causing the caps to rise and seal the printheads When the carrier moves
39. ts catalog How to use this parts catalog The following legend is used in the parts catalog Asm Part Units Units Index number mach FRU Description Asm Index Identifies the assembly and the item in the diagram For example 2 1 indicates assembly 2 and item number 1 Part number Identifies the unique number that identifies this FRU Units mach Refers to the number of units actually used in the machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the parts description column indicates that the part is contained in a parts packet Parts catalog 7 1 4416 XXX Assembly 1 Covers scanner and base 7 2 Service Manual 4416 XXX Assembly 1 Covers scanner and base Asm Part Units Units pescription Index number mach FRU p 1 1 56P3931 1 1 Support paper with guide assembly 2 56P2772 1 1 Deflector foreign object with spring 3 56P3932 1 1 Module scanner assembly 4 56P3939 1 1 Cover control panel English 4 56P3940 1 1 Cover control panel Dutch 4 56P3941 1 1 Cover control panel French 4 56P3942 1 1 Cover control panel German 4 56P3943 1 1 Cover control panel Greek 4 56P3944 1 1 Cover control panel Italian 4 56P3945 1 1 Cover control pa
40. uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de dafios personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios vi Service Manual 4416 XXX Informaci de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui EI risc de xoc el ctric
41. utton simultaneously The Self Test menu appears select Clean NVRAM If the error continues replace the System board 2200 Scan Carrier Stall The scan carrier has stalled Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains check all connections to the scanner If connections are okay and the error continues replace the System board POST symptom table Symptom Action Power Copy or Scan lights do not come on motors do not operate Go to the Power service check on page 2 16 If okay go to Control panel problems on page 2 9 The paper feed gears do not turn Go to the Paper feed service check on page 2 15 Diagnostic information 2 7 4416 XXX Symptom Action The carrier does not move The carrier slams the side frame Go to the Carrier transport service check on page 2 12 The CIS does not move The CIS lamp does not come on Go to the CIS module assembly service check on page 2 13 2 8 Service Manual Symptom tables 4416 XXX Locate the symptom in the following tables and take the appropriate action Carrier transport problems Symptom Action No carrier movement Slow carrier movement Carrier stops Carrier slams the side frame Go to the Carrier transport service check on page
42. vides instructions for making All In One adjustments and removing and installing FRUs 5 Locations and connectors uses illustrations to identify the connector locations and test points on the All In One 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Definitions Note A note provides additional information Warning A warning identifies something that could damage the product hardware or software CAUTION A caution identifies something that could cause you harm Preface ix 4416 XXX X Service Manual 4416 XXX 1 General information The Lexmark 6300 Series 4416 XXX All In One features an electro mechanical color scanner printer and copier that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media The printhead assembly and ink supply are combined into a single unit print cartridge available as a customer replaceable supply item Dual printheads provide color and true black printing without changing printheads The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer The black print cartridge has a total of 640 nozzles and installs on the left Th
43. y 7 Press Select Clean the scanner glass when ink smudges fingerprints or dirt are apparent Dampen a clean cloth with water and gently wipe the scanner glass clean Note Make sure all ink or corrective fluid is dry before placing a document on the scanner glass Diagnostic information 2 19 4416 XXX FRU Problem Action Copies are blank or copy quality is poor If blank copies are found make sure the original document is placed face down on the scanner bed Check the print cartridges to see if they need to be cleaned or replaced To check the Copy Quality settings 1 q Load the document face down on the scanner glass 2 Press Mode until Copy is selected 3 4 Press the Up Arrow or Down Arrow until Copy Press Menu Quality is selected Press Select Press Left Arrow or Right Arrow until the appropriate copy quality for the document appears Press Select 2 20 Service Manual 4416 XXX 3 Diagnostic aids Self Test mode To enter the Self Test mode press the Up Arrow button and Menu button simultaneously The LCD displays the Self Test menu screen when the Self Test mode is enabled You can scroll through the test items by pressing the Up Arrow or Down Arrow buttons To execute a test item press the Select button Note Press Cancel on any message screen to return to the Self Test menu The following are the Self Test menu selections 1
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