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1. and suggestions to assist in the troubleshoot ing of the above problem 1 Referring to item 5 above Along with the possibility of the metal hinge or tab bending there is also the possibility that one of the photo sensors on the toner key CONTINUED IN TWO PAGES TECH TIP OF THE MONTH THE HP LASERJ ET 4000 4050 4100 TRAY 1 PICKUP ASSEMBLY amp ENVELOPE FEEDER COMPATIBILITY ISSUES The tray 1 pickup assemblies for the HP LaserJet 4000 4050 RG5 2655 and the HP LaserJet 4100 RG5 5084 are officially not interchangeable At first we wondered why since they appear to be functionally identical In fact we have used a 4100 pickup assembly in one of our 4000 test beds for months with no problems It turns out that the critical difference between them has to do with the envelope feeders The Figure 1 The HP LJ 4100 envelope feeder C8053A is internally dri 4000 4050 with gear circled ven i e it has its own motor and drive system and needs only electrical signals from the printer The 4000 4050 envelope feeder on the other hand has no internal drive it needs to be mechanically coupled to the printer s drive sys tem This difference is reflected in the tray pick up assemblies The 4000 4050 pickup assembly has a cutout in the plastic housing just below Figure 2 The HP LJ 4100 and to the left of the envelope feeder connector With no exposed gear The gear that protrudes through this cutout is what2. 1516 The HP LJ 5L fixing film assembly RG5 1964 not There is downward compatibility only meaning the 6L fixing film assem bly and lower pressure roller work in the SL There is a catch here too both parts need to be changed at the same time With many 5L printers still in use the demand for these parts has continued to be high If you service HP printers chances are you will have a need to have these parts on hand PARTS NOW has plenty of these parts in stock so be sure to call your account representative at 800 886 6688 today The leader in printer parts HEADQUARTERS 3517 W Beltline Hwy Madison WI 53713 608 276 8688 800 886 6688 FAX 608 276 9593 FLORIDA OFFICE 4140 SW 30th Ave Suite 100 Hollywood FL 33312 608 276 8688 800 886 6688 FAX 866 305 8004 URL www partsnow com INTERNET KEYWORD Parts Now i ro 3 s B s Ni Come see PARTS NOW at I ITC 2003 We will be at Booth 66 May 8 9 2003 at the Fontainebleau Resort in Miami Beach FL For more information or to sign up please con tact Karen Helfgott at I ITC Tel 732 431 3339 Fax 732 431 3706 E mail karen i itc org Web www i itc org APN fo X i of TECHNICAL LEXMARK OPTRA C720 UNLISTED ERROR CODE The following article originally appeared in the January 2003 issue of Recharger Magazine Volume 14 Number 5 If you work on laser printers pur ch
3. 903 RG5 6648 Print Speed Print Speed communication my cus tomer has with me is important Communication has been a key for Bainbridge who has been with PARTS NOW for nearly a year Many of my cus tomers are companies just getting started in CONTINUED ON NEXT SIDEBAR PA PS 2 s 8 4 RTS The leader in printer parts 4 ppm color 16 ppm B amp W Used primarily for small businesses or workgroups the 2500 prints high quality color at 4 ppm and carries a price tag of under 1 000 Though duplex ing must be performed manual ly if you have low output needs its compact size can t be beat 21 ppm color 21 pom B amp W The CLJ 5500 the new addi tion to the HP color family prints high quality wide format documents at speeds up to 21 ppm letter size The inline posi tioning of the toner cartridges just as in the HP CLJ 4600 allows for color prints at mono chrome speed HP Laser et 4200 4300 4200 4300 Model Number Model Number Q2425A Q2431A Fuser Fuser RM1 0013 RM1 0101 Print Speed Print Speed 35 ppm B amp W 45 ppm B amp W These high speed monochrome laser print ers offer a lower cost alternative to the HP LaserJet 9000 and function as a faster more compact version of the HP LaserJet 4100 The 4200 prints monochrome at 35 ppm the 4300 at 45 ppm HEADQUARTERS NEW ACCESSORIES OFFERED PA 608 276 8688 In the January 2003 iss
4. INSIDE THIS ISSUE e New HP Printer Recap New Accessories Offered Lexmark Optra C720 Unlisted Error Code Part Spotlight HP LJ 5L Fixing Film Assembly amp Lower Pressure Roller Tech Tip HP LJ 4000 Series Tray 1 Pickup Asm amp Envelope Feeder Compatibility Issues COMPANY SALES SPOTLIGHT THAD BAINBRIDGE NEW HP PRINTER RECAP Recently HP has announced a flurry new HP printers All PARTS NOW of new laser printer models for both account representatives have been monochrome and color These new trained on these printers by our training models have improved on previous mod staff and are ready to answer your ques els and in the case of the new inline tions He may have only color printers created a whole new class been with PARTS NOW based on their superior technology for a short time but Thad Bainbridge is already fitting in well with the company s com mitment to customer ser vice Our inventory is stocked with parts for these printers so make sure you are prepared and have some common replacement parts on hand m To keep them straight we have com piled some basic information on four HP Color Laser et 5500 HP Color Laser et 2500 Something that is really stressed at PARTS NOW is getting back to the customer promptly whenever they leave a voice mail or send an email or fax Bainbridge said Every Model Number C9656A Model Number C9706A Fuser a Fuser RG5 6
5. ales Manager Matt Sickler Tracy Sievers Terry Sipple Joel Sommers John Suss Mike Tilley Ken Wagner Dan Wilson Joey Zingale Stephanie Zwettler Ext 1218 Ext 1274 SE Ext 1305 SE Ext 1395 SE Ext 1329 Ext 1142 Ext 1134 Ext 1127 Ext 1184 Ext 1261 J UNIOR NATIONAL ACCOUNT CUSTOMER SERVICE A REPRESENTATITVES Clark Wilson Sales Manager Tiffany McMahon Charlene Deal Nelson Correa Brandon Glancy Lori Porterfield Justina Sturgal Ext 1149 SE Ext 1331 SE Ext 1330 Ext 1263 Ext 1233 Ext 1165 ATE Pf WA N e The leader in printer parts The leader in printer parts PARTS NOW training classes teach you how to 4 4 5 Series 4100 4050 4000 8150 8100 98000 4600 5500 Day Dy 4600 5500 Day 2 14 15 solve 95 of 4600 5500 Day 1 g600 5500 Day the problems associated with April training will be held at the PARTS NOW training facility in Madison WI each printer Further information on course details area hotels and directions to the model training site can be found at www partsnow com in the Resources section PRSRT STD U S Postage PAID Madison WI Permit No 367 SERVICE TODAY 3517 W Beltline Hwy Madison WI 53713 608 276 8688 800 886 6688 Fax 608 276 9593 FLORIDA OFFICE 800 886 6688 Fax 866 305 8004 www partsnow com eS Printed on recycled paper
6. asing a service manual for the models you work on is an invaluable resource Filled with diagrams of assemblies and parts along with maintenance specifica tions and error codes the service manual has long been the tool of choice of many a successful printer service technician Sometimes however you come across a situation that even the service manual has no answer for Such is the case with the Code 32 unsupported car tridge error on the Lexmark C720 color printer In an effort to keep all my fellow technicians in the know this article will outline the specifics of the error and how to remedy it This error which also appears on other Lexmark printers occurs when the smart cartridge system in the printer detects an incorrect cartridge The reason this usually occurs in some of the newer printers is due to the smart chip the car tridges have on them The printer reads this smart chip which contains cartridge information such as the serial number and approximate pages printed or toner The leader in printer parts level If the printer doesn t see the smart chip or sees an incorrect chip it gives the error In the case of the C720 it doesn t use the smart chip system but instead uses a mechanical system where a colored and specifically shaped tab on the cartridge Figure 1 trips a sensor lever or metal tab Figure 2 that breaks a photo sensor beam in the printer toner key sensor When this beam is broken
7. drives the envelope feeder The 4100 pickup assembly has this gear but no cutout because the 4100 envelope feeder doesn t need it So if you never used an envelope feeder these assemblies would be com pletely interchangeable But if you do use an envelope feeder you need to have the correct pickup assembly in your printer In particular the 4000 4050 envelope feeder will not work with the 4100 pickup assembly because there is no way for it to get the mechanical coupling that it requires Denny Kosterman Mr Kosterman is a technical support representative for PARTS NOW The leader in printer parts HEADQUARTERS 3517 W Beltline Hwy Madison WI 53713 608 276 8688 800 886 6688 FAX 608 276 9593 FLORIDA OFFICE 4140 SW 30th Ave Suite 100 Hollywood FL 33312 608 276 8688 800 886 6688 FAX 866 305 8004 URL www partsnow com INTERNET KEYWORD SERVICE TODAY Jason J ensen Director of Marketing amp Strategy Matt Barnum Editor Steve Geishirt Stephanie Hinz Dennis Kosterman Jennifer Mengoni Bill Voelker Contributing Writers SERVICE TODAY is a PARTS NOW publication with a mission to serve as a technical resource for printer repair technidans Please direct all correspondence con cerning content submissions or circula tion of Service Today or any comments to mbarnum partsnow com 2003 PARTS NOW LLC i obra UNLISTED ERROR CONTINUED Ee so wae ie Figur
8. e 8 Arrows denote IOD1 and MCTL boards as labeled sensor assembly could be inopera tive Figure 9 2 Referring to item 3 above If the cam drive mechanism clutches solenoids or one of the home sen sors 1s inoperative this will cause improper sequencing of the car tridges If the cartridges don t indi cate engagement when they are supposed to the machine assumes an improper cartridge is installed So replacement of the entire door assembly is another possible fix for this problem Figure 10 For removal and replacement of all the items listed above please refer to the Lexmark C720 service manual 12G3667 If you should encounter this error in the field and items one two and three from the bulletin do not fix the problem it is highly recommended that the printer be taken to a service facility for further troubleshooting Figure 9 Arrows denote photo sen sors on toner key sensor assembly Figure 10 Front door or cover assembly Though the steps above are pretty thorough and will help if you should encounter this error you can also contact PARTS NOW Technical Support if you have any further questions All in all this should help you get to the root of the problem rather than wasting time looking for a service code that is not list ed in the manual m Bill Voelker Mr Voelker has provided laser printer and technical training for staff members and through PARTS NOW training courses f
9. ent against sudden electrical surges AL TAE A e The leader in printer parts PRODUCT PART SPOTLIGHT HP LASER ET 5L FIXING FILM ASSEMBLY AND LOWER PRESSURE ROLLER Most printer service technicians know that almost every laser printer on the market contains a fuser which uses heat to bond toner to the page What every technician does not know however is that there are exceptions to this rule For example many believe that the HP LaserJet 5L which contains an AX Canon engine utilizes a whole fuser However this is not true Instead because it is so small the 5L uses a fix ing film assembly part number RG5 1964 made up of a ceramic roller with a heating element covered by a film sleeve This part is driven by the force of the lower pressure roller RF5 1516 which burns the toner onto the page This technology is popular because the machines get heated instantly and there is no waiting for a bulb to get warm Despite the instant heating the fixing film assembly does have drawbacks This part can get damaged if an attempt is made to clear a paper jam with a fin gernail file or a letter opener which can put a gouge in the film on the sleeve and or the lower pressure roller In addition the fixing film assembly and the lower pressure roller are sold sepa rately not as a whole unit Many customers ask if these parts work in the HP LaserJet 6L they do The HP LJ 5L lower pressure roller RF5
10. it indicates to Figure 1 Arrows denote the toner keys the printer that the correct cartridge is engaged at the appropriate time This timing occurs through a system of cams clutches and solenoids in the front door which we will discuss later This error can occur for a couple of reasons 1 A mechanical problem where the 1 Correctly re install the toner car tridges and be sure that they are Lexmark keyed Figure 1 2 Bend the tabs on the left side of the cartridge out slightly Figure 3 3 Check the left side of the front door for proper seating if bent too far out the cams will not push the cartridges into the sensor Figure Figure 2 Arrows denote toner key sensor tabs photo sensor beam is not broken because the sensor lever does not move into the beam far enough or at the correct time 2 An electronic problem where a sensor is bad or the controlling boards or printed circuit boards PCBs are not communicating Figure 3 Bend out toner cartridge As mentioned previously error code tabs denoted by arrows 32 is not listed in the C720 manual However there 1s a service bulletin from 4 The front door or cover part Lexmark that does cover this error number is 12G7029 Bulletin C720_ 104 4 Check the toner key sensor NOTE Even though this error is not 12G7062 connection to the listed in the manual the procedures IOD1 connector DCN 15 Figure below should not be attempted
11. or four years He also writes technical articles for industry journals and magazines MANAGEMENT Ed Abel Bob Allport Thad Bainbridge Brenda Barbian Tim Bentheimer Tyler Blackbourn Bill Bohne Jim Breedlove Noah Canas Gonzo Casas Ext 1136 Ext 1158 Ext 1269 Ext 1185 Ext 1275 Ext 1154 Ext 1223 Ext 1179 SE Ext 1302 Ext 1109 t Dan Cassidy Rene Castelli Alex Colton Doug Damon Michael Davidsaver Beau Davis Bruce Davis Tom DePrey Roy Divine Shannon Drezek Ext 1113 SE Ext 1397 Ext 1257 Ext 1140 Ext 1272 Ext 1111 Ext 1110 Ext 1256 Ext 1166 Ext 1161 Dan Olszewski President amp CEO Roxanne Wenzel Vice President of Sales James Evans John Feldman Skip Glancy Virgil Grenia Barney Gugel Darrel Hayner Brad J anusiak Richard Jordan Christopher Kearney Jason Kilgore Ext 1262 Ext 1237 Ext 1278 Ext 1182 Ext 1180 SE Ext 1304 Ext 1248 Ext 1155 Ext 1105 Ext 1245 Tim Kohl Julie Krauth Joe Lalley Aaron Le Hew Rick Maharajh Noel Mahoney Mike Meinholz Brent Molldrem Sam Platner Robert Rees Maureen Ricciardi Ext 1117 Ext 1122 Ext 1162 Ext 1173 SE Ext 1309 Ext 1169 Ext 1172 Ext 1268 Ext 1252 Ext 1243 Director of Sales hw i re Tim Ritschard Robert Roehner Kyle Rudolph Randy Rueth Fabian Ruiz Rich Russell Kas Schafer Andy Schuth Cal Seelig Paul Seibold Ext 1147 SE Ext 1396 Ext 1170 Ext 1130 SE Ext 1314 Ext 1157 Ext 1159 Ext 1236 Ext 1102 Ext 1145 Michael Cox S
12. ue of Service been so overwhelming that we are 800 886 6688 Today we introduced a new line of expanding our offerings FAX 608 276 9593 nen sory P rea or me pa a For more information contact your FLORIDA OFFICE MLAN ETANO ERE EE g PARTS NOW account representative m i 4140 SW 30th Ave 3M Field Filters for 3M Field Service Vacuum A Service Part Numbers Hollywood FL 33312 Vacuum Type 1 color 11737708 608 276 8688 Type 2 black 11737731 800 886 6688 aber For use in the 3M Field Service Vacuum 11737730 FAX 866 305 8004 11737730 URL Vacuum Carrying Case Part Number 11014449 www partsnow com INTERNET KEYWORD Parts Now Comes complete with For use with UltiVac J r 11021363 3M e Stretch hose 31 to 7 e Type 2 filter 11737730 and other service vacuums e Crevice tool brush e Crevice Tool e Detachable power cord e Wand tool e Three year limited warranty iL u s x e The leader in printer parts CONTINUED FROM PREVIOUS SIDEBAR NEW ACCESSORI ES ProTemp 10 Infrared printer repair and I am Thermometer usually in constant con CONTI NUED Part Number 11022074 tact with them It s The ProTemp 10 uses a laser pointer to exciting to help these Energizer Double Barrel Uae Sint Go Lat customers succeed and Aluminum Flashlight hear them tell me how Part Numbers ga fast their business is Flashlight 11020864 rowing That s satis P T ent Bun oaiue rmen re 11020866 J
13. uice Tool fying Part Number ea oe 11020867 Bainbridge also Clipper 76 Multi noted that he feels This high tool features Purpose Cart PARTS NOW has Part Number 11011708 effectively positioned Strong lightweight steel cart with all chrome itself for the future plated parts transports loads up to 115 Ibs I think PARTS NOW is really looking at the long term and try ing to determine where the market is going to be in five years and This 13 pound cart can hold up to 250 Ibs of whatever you need to transport that brings our cus tomers stability Triplett Model 9600 from work Bainbridge Cart Detector i i Part Number 11020131 enjoys hunting and fish Part Number 11011710 ing luminescent outer panels of yellow anodized aluminum that enclose a variety of tools Triplett M odel 9005 Digital M ultimeter Part Number Clipper 90 2E M ulti 11022105 Purpose Cart Part Number 11011709 Measures AC voltage to 750 V DC volt age to 1000 V AC DC current to 10 A and resistance to 200MQ The safe easy economical way to check for the presence of AC voltage between 50 and 600 volts Compact lightweight cart handles loads up to 400 Ibs Panamax Max 2 Premier Series Part Numbers a 11019812 Max 2 15 Amp b 11019814 Max 2 Tel c 11019813 Max 2 20 Amp These high quality surge protectors guard your print ers phone lines and other electronic equipm
14. without 5 Reseat the connector and the manual This is due to the complexity replace sensor if necessary of the printer Remove the top front and side panels using the manual before 5 If all else checks OK replace the toner key sensor A common fail proceeding ure is the metal hinge will be bent Following are the listed steps from Figure 6 Note This has been the Lexmark service bulletin prevented in an EC engineering CONTINUED ON NEXT PAGE The leader in printer parts HEADQUARTERS 3517 W Beltline Hwy Madison WI 53713 608 276 8688 800 886 6688 FAX 608 276 9593 FLORIDA OFFICE 4140 SW 30th Ave Suite 100 Hollywood FL 33312 608 276 8688 800 886 6688 FAX 866 305 8004 URL www partsnow com INTERNET KEYWORD Parts Now iL ig 4 x Figure 4 Arrow denotes possible bent front door Figure 6 Arrows denote toner key sensor tabs that bend Figure 5 Connector DCN 15 change on current production printers See Figure 7 for the loca tion of the toner key sensor assem bly 6 If the previous steps did not fix the problem only then replace the IOD1 board 12G7064 and the MCTL card 12G7030 as neces sary Figure 8 While this covers the troubleshooting AL 8 7 Ey A C The leader in printer parts Figure 7 Arrows denote toner key sensor assembly installed steps pretty well I ve also added the steps below as additional thoughts
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