the Audi Choice Fair Wear and Tear Guide
Contents
1. Luggage Area Surface scoring and light blemishes that reflect normal use are acceptable but floor coverings and surrounding trim panels should not be torn or split Door Opening Tread Area A reasonable amount of scuffing to the door and luggage area treads and sills is acceptable providing paintwork has not been damaged down to bare metal and aperture seals are not torn Controls All original controls must be intact and operate correctly If replacement has been necessary e g due to theft then equipment of a similar value and specification of the same manufacture as the original should be fitted All odometer alterations must be reported and unauthorised odometer changes are unacceptable Information stored in GPS Satellite Navigation Systems should be deleted Missing parts and items will be for your account Rubber Seals Normal wear will cause a certain amount of damage and splits to rubber door and other seals but any evidence of neglect or misuse is unacceptable If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn Underside Minor dents and deformation such as stone damage is acceptable as long as it has not caused major corrosion Any suspected impact damage should be investigated and dealt with professionally as significant damage or distortion to chassis components is not acceptable Exhaust System The system should be properly suspended and in efficient working2. vehicles experience excessive wear and tear and this guide aims to provide you with a view of what we consider to be fair Audi Financial Services will contact you prior to the end of your Audi Choice contract to determine which of the end of contract options you would like to choose refer to options in your contract Audi Financial Services will complete an assessment of your vehicle should you choose to return it at the end of your Audi Choice contract Some suggestions to ensure that your Audi meets the Fair Wear and Tear expectations gt Regular checks of the vehicle to identify any damage gt Any irregular noises or change in performance should be taken to an authorised Audi dealership or authorised service provider gt Ensure that your vehicle is serviced by an Audi dealership or authorised service provider in accordance with the manufacturer s handbook gt General day to day maintenance e g fluids monitor tyre pressure and tread depth gt Ensure any and all repairs are done by authorised repairers gt Regularly clean the bodywork upholstery and trim gt Your Audi should not tow beyond its capacity Audi Choice Fair Wear and Tear Servicing and Documentation Regular maintenance and servicing should be carried out by an Audi dealership or authorised repairer that will follow the manufacturer s guidelines using approved service parts and lubricants only Any defects or damage that occur during
3. Contents Page 2 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page L5 Introduction Servicing and Documentation Appearance Additional Equipment Badges and Labels Keys and Security Body Damage Dents Paintwork Bumper Sections and Rubbing Strips Window Glass Lamp Glasses and Lens Interior Trim Luggage Area Door Opening Tread Area Controls Rubber Seals Underside Exhaust System Oil Leaks Wheels and Wheel Trims Tyre Wear and Damage Mechanical Condition Brakes Engine Transmission Battery Fair Wear and Tear Guide Summary Introduction Audi Choice You ve taken the time to select the Audi that best reflects your aspirations and lifestyle Naturally we understand that your Audi represents a valuable investment in a prestige brand and you seek to protect that investment As you have decided to purchase the vehicle using Audi Choice we would like to make you aware of some details surrounding the vehicle s required condition at return stage including in relation to the mechanics and the electrics through to the bodywork and the upholstery The Fair Wear and Tear Guide summarises the degree of deterioration judged to be reasonable at the end of an Audi Choice contract period It is also based upon the nominated kilometres you have elected to travel Lack of attention to preventative measures misuse or neglect are the main reasons
4. No gt Exhaust leaks which are the result of visible damage to the exhaust system No Mechanical Condition gt Failure to service and maintain the vehicle as per the manufacturer s recommendations resulting in No premature component or assembly failure e g engine seizure metal to metal brakes transmission failure Audi Financial Services is a division of Volkswagen Financial Services South Africa Pty Ltd an authorised financial services and registered credit provider NCRCP6635 This guide has been prepared using the statement of the interpretation of Fair Wear and Tear Guidelines published by the South African Vehicle Rental and Leasing Association Current at time of print August 2015
5. cle s engine management system is mandatory If the vehicle was originally supplied with a security system this should be intact and fully operational including any key or key fob necessary for operation Any additional non standard security system should be fitted according to a recognised standard Body Damage Any damage must be repaired as and when it occurs All work should be completed to a professional standard with any applicable anti corrosion guarantees taken into consideration Obvious evidence of repair such as colour mismatch or mis alignment between panels is unacceptable Any repairs should be carried out at an approved and authorised repairer Dents Minor dents 20mm in diameter are acceptable as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in Multiple dents occurring on a single panel no matter how small are unacceptable and the panel should be repaired or replaced Acceptable Unacceptable Paintwork Small areas of stone chipping door edge chipping and light scratches up to 25mm in length are acceptable relative to the vehicle s age and mileage as long as they have not penetrated through to the base metal and caused corrosion If stone chippings have penetrated through the metal suitable touching up should be carried out immediately to prevent further paint deterioration Exterior paintwork should be free from major abrasions more than 25mm i
6. le commensurate with higher kilometres commercial and heavy duty usage will generally apply If any of the items Fair Wear below are not acceptable as a fair wear and tear item these will need to be rectified and may be recharged and Tear General gt Missing Service Manual Owner s Manual No gt Missing keys or security system remote if applicable No Equipment gt Missing damaged cigarette lighter knobs trims aerials No gt Missing damaged tools jack me gt Information stored in GPS Satellite Navigation systems should be deleted Yes Glass gt 1 or 2 minor chips bullseyes and stars not in field of vision Yes gt Major chips bullseyes and stars and minor chips in field of vision No gt Non operational or cracked broken headlights or lenses No Tyres gt Unroadworthy No gt Missing spare tyre No Wheel Trims including hubcaps gt Missing split badly disfigured heavy scuffing No gt Minor scuffing Yes Interior Trim Upholstery Carpets Controls gt Screw holes from car phone removal No gt Seats trim burnt cut holed ripped visible repairs No gt Soiling to seats and carpets caused by normal use gt Permanent soiling to seats and carpets caused by abuse spills grease etc gt Rips cuts marks splits to trim and controls gt Normal odours gt Missing or inferior quality replacement controls gt Torn or split luggage area trim panels and floor cove
7. n length such as paint damage caused by continual use of automatic car washing and have good gloss and colour Colour mismatch between panels or poorly fitting panels are unacceptable All repairs to the bodywork must be suitably re rust proofed up to the manufacturer s recommended standards Bird excrement should be immediately removed Acceptable metre m 39 37 ing Unacceptable Bumper Sections and Rubbing Strips Provided these are not broken cracked or deformed a limited amount of scuffing and score marks is acceptable Window Glass Cracks or damage within the driver s sight line are not acceptable and would require windscreen replacement If relatively minor repair using resin impregnation to motor registry standards is acceptable Light scratches and minor chipping around the periphery of the windscreen is accepted as fair wear and tear The windscreen must be able to pass a roadworthy inspection Lamp Glasses and Lens All lamps must be operational Minor scuff marks or scratches are acceptable but holes or cracks in the glass or plastic covers or lamp units are not Interior Trim The interior should be clean and tidy with no visible burns tears or permanent staining to the seats headlining or carpets Wear and soiling through normal use is acceptable as are any repairs that are not readily visible Stitching that has come apart is unacceptable and needs to be repaired Acceptable Unacceptable
8. no person shall operate on a public road a motor vehicle which is equipped with a regrooved tyre having a bead diameter of 430 millimeters or less The law says your tyres must have at least 1 millimeter tread and if it falls below that figure you risk hefty fines and points on your licence Some tyres have tread wear indicators in the tread pattern to show when the tread is less than 1 6 millimeters In these cases if the tread on the tyre is level with these indicators the tyre must be replaced as it is considered unroadworthy Mechanical Condition Regular servicing and maintenance through an Audi dealership or authorised repairer and in accordance with the vehicle manufacturer s servicing programs should keep the vehicle in sound mechanical condition The following examples are conditions usually caused by vehicle neglect or misuse Brakes Brake discs must not be grooved as a result of metal to metal contact Engine The engine must not be seized due to running the vehicle with insufficient coolant lubricating oil and with broken internal components Transmission There must not be any slipping erratic gear changing clutch slipping noisy transmission or ineffective synchromesh Battery The battery must be capable of being charged and operate efficiently in all aspects Fair Wear and Tear Guide Summary These descriptions relate to passenger vehicles having travelled less than 100 000 kilometres Wear and tear Acceptab
9. normal vehicle use should be rectified as soon as practical The vehicle s instruction book including the full service record and any other documents relating to vehicle equipment are your responsibility and must be intact and available All documents must be in the vehicle on its return to Audi Financial Services including any radio codes Appearance Regular cleaning of both the interior and exterior of the vehicle is required The vehicle should be returned at the end of your contract in a suitably clean condition to allow proper inspection of the paint body and interior Additional Equipment Accessories that have been installed after the contract is signed and have not been approved by Audi Financial Services are to be removed and any holes or damage should be made good to a professional standard All standard equipment together with non standard or customised fittings originally supplied must be returned at the end of the contract period Badges and Labels Non standard badges labels or advertising fitted to the bodywork or glass of the vehicle should be removed with any damage caused by their attachment or removal made good Any paintwork colour fade due to the attachment of advertising would be chargeable to the user Advertising should never be painted directly onto the vehicle Keys and Security A full set of keys should be available along with a note of their numbers Return of the master key which controls the vehi
10. order with no gas leaks or evidence of blowing from the exhaust system joints and in undamaged condition The exhaust system should be in a condition to meet motor registry requirements in all aspects particularly if fitted with a catalytic converter CAT failure is unacceptable and preventable through gt Using the correct fuel gt Regular servicing and maintenance gt Immediately investigating any poor running symptoms gt Not tow or clutch starting for manual transmission of the vehicle Oil Leaks Any serious oil leakage should be rectified at the earliest opportunity Some minor oil misting or dampness around seals or gaskets is acceptable providing oil drips are not present Wheels and Wheel Trims Dents or damage to the rim or main body of the wheels are not acceptable All four wheel trims must be intact with no more than minor scuffing due to everyday use If mudflaps are standard equipment they must be intact and properly attached The spare wheel jack and appropriate wheel tools must be stowed properly and in good working order Acceptable Tyre Wear and Damage All tyres including the spare must meet motor registry requirements and comply with the vehicle manufacturer s recommendations of tyre type size and speed rating There should be no obvious damage to sidewalls or tread caused by kerbing or other heavy misuse Unacceptable Regulation 212 of the National Road Traffic Act states that
11. rings Paint Body Yes No No Yes No No gt Minor scratching less than 25mm in length and shallow 2 per panel gt Major scratching more than 25mm in length and deep gt Minor touch ups or minor flaking gt Prominent touchups spoils from bird tree droppings major flaking gt Evidence of poor repairs colour mismatch mis alignment between panels gt Major abrasions more than 25mm signs of constant use of automatic car wash gt Dents greater than 20mm diameter or paint surface penetration gt Dents less than 20mm diameter no paint surface penetration gt Hail damage buckling distortion missing badges gt Minor stone chipping on bonnet lower doors wheel guards Yes No Yes No No No No Yes No Yes gt Prominent areas of major stone chipping No gt Un repaired or poorly repaired aerial holes or aerial must be left in place No gt Damage caused to the vehicle due to the attachment or removal of decals stickers No gt Damage to paintwork from bird and bat droppings No Mouldings Grille Bumpers Mudflaps gt Minor parking damage scuffing light scratches Yes gt Medium damage divots gouging minor dents cracks No gt Major damage rips major dents distortions holes No gt Missing moulds grilles bumpers or mudflaps originally fitted to the vehicle No Underbody gt Minor dents and deformations Yes gt Major impact damage
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