2005 - MSA World
Contents
1. AN Sia Ti 1 w Ta 4 _ A AI A Sale EO Cooking Products es ik bma Moisture Forming on the Inner Oven Door Glass Models Problem Cause Solution 8 ELECTROLUX SERVICE BULLETIN e APRIL MAY 2005 GL PLEB30S9D T9D FEB30S5D S6D S7D T5D T6D T7D GL PLEB27S9D T9D FEB27S5D S6D S7D T5D T6D T7D S Single T Double With serial starting at NF427xxxxx and ending at NF448xxxxx Moisture forming on the inner door glass The center screw of the upper trim is not aligning with the hole in the inner baffle Stainless steel models may have the center screw issue even after NF448xxxxx There are 6 holes on this same inner baffle 3 over and 3 under the inner glass Re position the upper trim center screw into its original place in the inner baffle and block the six inner baffle holes with stick on aluminum tape 1 To access the inner baffle remove the door from the unit and unscrew the door handle Figure 1 2 Turn the oven door upside down and remove the five screws from the lower trim in order to remove the outer glass Figure 2 3 Push in the inner baffle in order to align the center screw into its proper place Screw out Figure 3 C and screw in alignment hole Figure 4 4 Cover the 6 holes of the inner baffle Figure 5 Center screw not into inner baffle hole Figure 1 Figure 4 Figure 5 C A Electrolux Service jh Products Cleaning Is2. ing to be ordered and another service call scheduled or an insensitive technician VOLUME 25 e ISSUE 3 APRIL MAY 2005 Consumers do not casually open their homes to anyone and much less so today than in the last twenty years It is difficult to invite someone into your home that you do not know well No one likes to be placed in a potentially vulnera ble position Your actions from the time you arrive will determine whether you have the opportunity to work for this consumer again Do not park in the driveway but allow the consumer to feel if they need to leave they can or if a guest is due they can get in to the house If you need to use heavy tools and the house is a long way away from the street then ask permission Always demonstrate that the consumer is in control of the situation Follow these simple steps 1 Greet and identify yourself with a business card and clean uni form Put on shoe protectors before entering the consumer s home You will win the consumer over by treating their home as they would want you to The consumer will determine their perception of your company s professionalism within 30 seconds 2 Listen to the consumer as to what they believe is not right with their appliance Their perception is more important than your knowl edge for repeat business 3 Communicate to the consumer what you find before you replace a part Assure them their appliance continued
3. Number of trips required to complete the repair Satisfaction with the technician who serviced the product Recommend the service company to others Section Two Efficiency The second section of your score card addresses three key areas the utilization of direct deposit the accuracy of warranty claims filed with Service Bench and the use of Dispatch Direct deposit for warranty payments of duplicate claims filed multiple claims for same repair of rejected claims filed of incomplete claims of claims filed for repeat repairs within 90 days Dispatch enabled for your service company Availability provided within dispatch schedule of dispatches rejected il 2 SP 4 5 6 T 8 See page 14 for instructions on how to access and view your service company s score card ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 13 ServiceBench Accessing your Score Card Accessing your Electrolux score card is easy Simply follow the instructions contained in the following screen shots to access your service company s score card Service companies should review their score card information on a regular basis as part of a consistent effort to improve the level of quality and efficiency that we provide to all our customers File Edit wiew Favorites Tools Help ae 4 gt f O fae BT Q Back 2 x a A A Search He Favorites Gi bs la A 33 Address httpsitest serviceben
4. Water leaking from control box onto the top shelf of the food compartment on front filter models Damaged O ring or plastic shavings in the filter base by the O ring The O ring in the back of the filter base at the location the water lines connect to the base are not sealing on the line See Figure 1 This can be caused by a damaged O ring or material from man ufacturing like plastic shavings are in the housing by the O ring To repair first drop the control box to gain access to the water lines and the back of the filter base Using a standard screwdriver place it between the insert and the white housing See Figure 2 Twist the screwdriver to remove the insert With the insert removed use a paper clip that is straightened and a small hook bent in the end to reach in and pull the O ring out See Figure 3 With the O ring removed wipe out the housing and install a new O ring part number 240526901 available from service parts Remove Filter Base Insert Remove O Ring Figure 1 Figure 2 Figure 3 Now reinstall the insert in the base and push the water lines back into the base with the brown line on the right and the white on the left Be sure to push the line all the way in until it stops against the end of the housing Run some water at the freezer door and check for leaks If no leaks are found reinstall the control box ELECTROLUX SERVICE BULLETIN e APRIL MAY 2005 7 4 Electrolux ne E Service
5. Torque eResistive Start Capacitive Run Precharged with ISO10 Ester Oil enV P N 5304429237 Place orders through your e f 5 2 The Electrolux Group The world s No 1 choice authorized parts distributor KITCHEN CLEANING AND OUTDOOR APPLIANCES
6. A Electrolux eg ee te a Service BEILE Solutions inside this issue page 6 oniGenesisicontroliSystem page 11 B U L CEE N Customer Service is a Global Value he question is not whether you believe yourself to be too good to serve the consumer but whether you are good enough In a recent interview the CEO of Haier was quoted describing the increasing demands of the Chinese consumer Haier was among the first big Chinese companies to focus on customer care Several astute ser vicemen noticed that Chinese cus tomers as they became able to afford nicer apartments were scolding workers who scuffed their floors with muddy shoes Haier ordered its workers to wear shoe covers when they entered a home In a country where customer serv ice was nonexistent it was the equivalent of an American cable guy s showing up with tea service for two The American consumer is not less demanding Customer service is more than being tactically sound scheduling with urgency showing up on time first time complete it is inclusive of addressing the emo tional needs as well The consumer has been surprised by the failure of their appliance and inconve nienced by having to schedule a service call around the demands of their day They want their situa tion to improve quickly and not regress into the morass of missed appointments common parts need
7. NAL SERVICE QUALITY MANAGERS NORTHEASTERN REGION Carmine T Dionisio 7255 Summerhill Drive Concord OH 44077 carmine dionisio electrolux com WESTERN REGION Rollie Fisher 14528 136th Street Court E Orting WA 98360 rollie fisher electrolux com NEW ENGLAND REGION Robert Giannetti 622 Berkshire Valley Road Wharton NJ 07885 robert giannetti electrolux com SOUTHWEST REGION Bud Haas 2236 Brigadoon Court Arlington TX 76013 bud haas electrolux com 12 ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 SOUTHEAST REGION Ken Hall 65 Ashton Drive Covington GA 30016 ken hall electrolux com MIDWEST REGION Dino Neokratis 30 W 100 Army Trail Road Bartlett IL 60103 dino neokratis electrolux com CENTRAL REGION Scott Harder 207 S West Street Ft Branch IN 47648 scott harder electrolux com Customer Service is a Global Value continuea will return to normal operation after you have com pleted the repair and then proceed 4 Demonstrate the operation of the unit to have the consumer agree the problem has been resolved to create value in the consumer s percep tion of your service This will also save callbacks and repeat calls 5 Leave the area cleaner than when you found it and replace any items you had to move where they were before you arrived Electrolux is not in the position of ordering its authorized service network to provide excellent customer service however we will reward only thos
8. ade to the service company during the regularly scheduled payout ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 3 Serial Number Tag Location lectrolux is aware that service companies have reported prob lems in locating the serial tag on its Frigidaire built in outdoor gas grills During production the serial tag has been placed on the back of the grills resulting in difficulty locating the serial number in the event of a repair In some instances service technicians have even uninstalled the grill from its base However Electrolux would like to advise service companies that such steps are not necessary In the event that the serial tag is not visible on the rear of the unit ask the consumer if they still have a copy of their warranty and registration information The serial number is located on this information as well Should the consumer be unable to provide the serial number from their reg istration papers Electrolux will approve warranty repair claims for built in out door grills without the serial number Note service companies should be aware that this is a temporary measure and all built in outdoor grill claims will be subject to auditor review Consumer Survey Statistics Data from January 1st 2005 through March 31st 2005 1 Overall how would you rate the service you received from our Authorized Service Company RATING TOTAL RESPONSES PERCENT EACH Excellent 63 7 Good 27 0 Poor 8 2 No Serv
9. ch com servlet WebSideServlet v 5E Links Logout Contact Us Tutorial Help FAQ Live Chat Print Main Menu Claims Registrations Reports Orders Dispatch My Account Admin Secure Site ServiceBench Main Menu B Quick Links E Customer Service e New Warranty Claim o phe Hotlist e eh Ghilda ratne meee can now view their Consumer Surveys online e Claim Inbox e Help e Claim Review e Tutorial z e Parts Verification Invoices e Training Select Admin e Import e Live Chat e New Product Registration e Business Management Systems e Dispatch Hotlist e Email Support e Dispatch Inbox Phone Support 377 4 5BENCH 877 472 3624 e Manufacturer Inbox e Your Feedback ServiceBench Intelligence E Headline News Testing Click here for the full article ServiceBench Testing Microsoft Internet Explorer provided by ServiceBench Inc ES File Edit view Favorites Tools Help ay S gt i Wi 2 Q Back gt a A A Search Se Favorites Ge 7 Ge a i 33 Address E http test servicebench com servlet WebSideServlet J Go Links Logout Contact Us Tutorial Help FAQ Live Chat Print Main Menu Claims Registrations Reports Orders Dispatch My Account Admin Secure Site Administration E Manufacturers Manufacturers Manufacturer Content Manufacturer Invoices Manufacturer Maintenance Manufacturer Users Manufacturer User Access Profil
10. dmin Secure Site ServiceBench Refresh List e Scheduled Reports Survey Center View Reports Date Run Format Description Status New Report New Report Date 05 11 2005 User Frigidaire SB Company FRIGIDAIRE ES Internet View Favorites Tools Help B B A Search yg Favorites 4 J Address http test servicebench com servlet WebSideServlet v Go Links FRVICEBench New Report Selection Consumer Surveys Survey Bad Address Report Logout Contact Us Tutorial Help FAQ Live Chat Print Main Menu Claims Registrations Reports Orders Dispatch My Account Admin Secure Site Report List Show Descriptions Reports Consumer Surveys Cycle Consumer Surveys Dealer Summary Consumer Surveys Mfg Recommend Consumer Surveys Questions By Region 4 s k Consumer Surveys Question Graphs Consumer Surveys Region Dealer Analysis Consumer Surveys Survey List Consumer Surveys Survey List Numeric Frigidaire Consumer Surveys De Frigidaire Consumer Surveys Servicer Report Card Service Report Card Date 05 11 2005 User Frigidaire g Company FRIGIDAIRE Internet ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 15 P N 5304442311 Key Features RISA 35 Cio 10C 3PF to HF e Static Cooling low Bark Pressure P N 5304443725 eLowSlarting
11. dry Products Range Products Refrigerators Overheating Condition on Precision Direct Dishwashers Two New Kits for Dishwashers Problem Codes on Electronic Dishwashers Cleaning Issues with Upper Rack on Select Models Dishwasher not starting with START CANCEL pad New Evaporators on Static Upright Freezers Replacing the Thermistor on Electronic Upright Freezers 2005 Air Conditioners with LCDI Power Cords Gas Range Tubing and Pressure Regulator Installation New Safety Thermostat for Slide in and Drop in Ranges Moisture Forming on the Inner Oven Door Glass Missing Deflector on Rear Mounted Ice Makers Roller Adjustment Screw on Top Mount Refrigerators Lubricating Squeaky Refrigerator Rollers Excess Water Creates Problems with Ice Makers Counter Depth Refrigerator EOC not Operating Properly New Electronic Control for Standard Depth Side by Side Refrigerators c 2 Service Manual Correction on Genesis Control System Control Box Leaking Water on Front Filter Refrigerators Wash Cycle Not Advancing Properly on Front Load Washers Outdoor Grill Warranty Claims Electrolux Working to Resolve Issue Regarding Payment s the Electrolux service network should already be aware Electrolux Home Products introduced outdoor grill repair opportunities to its author ized service companies on March 1st 2005 During produc tion these Frigidaire grills were inadvertently manufactured with various serial formats which have cau
12. duct Repairs on Outdoor Grills service companies have been certified to conduct transition to our independent service repairs on all of its outdoor grills which represent network will be as smooth as possible the Frigidaire Frigidaire Gallery and Electrolux ICON Simply put Contact Center procedures brands These changes will offer our independent service for service call referral as well as claims network additional opportunities to increase their business for warranty repairs via ServiceBench in this growing premium product market will be handled in the same fashion as all other Frigidaire service claims R vce in January of 2005 authorized Electrolux Electrolux has ensured that this Should a consumer require service for their Frigidaire outdoor grill they are welcome to contact our Augusta based Contact Center via a toll free number 1 800 FRIGIDAIRE If an ICON con sumer requires service assistance they are urged to call the Platinum Star Ser vice hotline 877 435 3287 for prompt resolution Ta When consumers reach our Contact Center with a request for service Electrolux is utilizing the Frigidaire or Electrolux Platinum Plus service locator depending on the brand to locate a service company Upon completing the repair service companies should file their claims via ServiceBench in the same method that is used for all other Frigidaire Electrolux warranty claims After the claim is approved payment will be m
13. e Genesis control system Problem Correction to service manual 5995413142 page 37 and 38 Genesis control Cause Control does not have the capability of recording data Genesis Electronic Control Solution The Genesis control unlike the control used on the counter depth refrigerator does not have the capability of recording data This has caused some confusion in the field when look ing at the service manual Under test 3 the manual states the product goes to variable 4 Because it cannot record the high low and average temperature it goes straight to variable 4 and checks the thermistor for good open or shorted Then variable 5 disables the buffer so the servicer can hold the thermistor in hand and the temperature will start rising in 1 to 2 minutes not 15 minutes To make this less confusing to the servicer entering test 3 will show 3A in the freezer display for the thermistor test and 3B for disabling the buffer on products with the two digit display Prod ucts with the single digit display will only show a 3 The same operation will repeat in step 4 In step 5 damper motor test only full open and full closed are available there is not a variable 2 with a mid position O 6 ELECTROLUX SERVICE BULLETIN e APRIL MAY 2005 Ms Om Q W a Electrolux Service Control Box Leaking Water on Front Filter Refrigerators Models Problem Cause Solution All refrigerators utilizing a front filter
14. e that do W E Deming wrote It is not nec essary to change survival is not mandatory There is no survival apart from customer service levels that make the consumer confident satisfied and glad they had a problem for you to solve Electrolux views customer service as the key to competitive advantage and survival in an indus try that has no shortage of manufacturers and increasing discriminating consumers who demand quality in all of their purchases of products and services Featured in this month s service bulletin is the new service score card A tool which enables you to measure your performance in two key areas quality consumer perception and efficiency This tool will be used to reward revenue and award strategic positioning in our consumer service referral process Contained in the service Score Card are the key measurements we have defined to create a competitive advantage for both you and Electrolux Please review and change behaviors as needed to improve Train your tech nicians to value the consumer s perception as well as a successfully completed call Teach them to inform the consumer they might receive a sur vey and review the questions with the consumer before they leave the home Ask the consumer if there are any questions where they would not be comfortable giving the highest rating Thank them for their feedback apologize for any perceived failures express appreciation for their business and invite
15. es Manufacturer Initiative Tracking Manufacturer Inbox Survey Center E Dealers e Dealers e Retailer Registration Ce Service Provider Directory Date 05 11 2005 User Frigidaire g Company FRIGIDAIRE Internet 14 ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 Step 5 ServiceBench Testing Microsoft Internet File Edit Q Back 7 Step 3 ServiceBench Testing Microsoft Internet Explorer provided by ServiceBench Inc File Edit view Favorites Tools Help ay Q pack id x a A JO search Pp Favorites E2 A X LJ a 33 Address E http test servicebench com servlet WebSideServlet Go Links Logout Contact Us Tutorial Help FAQ LiveChat Print Main Menu Claims Registrations Reports Orders Dispatch My Account Admin Secure Site ServiceBench Frigidaire Survey Center B Survey Analysis Services e By Service Company e Survey Sampling e By Survey Cycle e Online Form e By Product ServiceBench Testing Microsoft Internet Explorer provided by ServiceBench Inc aE i File Q Back J x a P Search 5 Favorites E A ga 7 LJ ca 33 Edit view Favorites Tools Help ay SE Links Logout Contact Us Tutorial Help FAQ LiveChat Print Address amp http itest servicebench com servlet WebSideServlet Main Menu Claims Registrations Reports Orders Dispatch My Account A
16. ice Performed 1 1 Grand Total 100 0 2 How satisfied were you with the speed of the service provided RATING TOTAL RESPONSES Very Satisfied Satisfied Dissatisfied Grand Total PERCENT EACH 1 2 Days 55 1 3 4 Days 25 3 5 7 Days 11 1 8 or more 8 5 Grand Total a a 100 0 1 52 1 2 36 1 3 7 2 4 or more 4 6 Grand Total 100 0 5 How would you rate the technician who serviced your product RATING TOTAL RESPONSES PERCENT EACH Excellent 71 0 Good 23 6 Poor 5 4 Grand Total 100 0 Yes No Grand Total 7 If you called our Customer Service Department how satisfied were you with our performance RATING TOTAL RESPONSES PERCENT EACH Very Satisfied 49 2 Satisfied 35 7 Dissatisfied 15 1 Grand Total 100 0 Yes No Grand Total For the latest Service Bulletins Technical Manuals and Product Information visit ww w frigidaire com tip username Service password ti ps Recent additions include e 42 SxS Built in Refrigerator Service Manual e 2005 Midea RAC Product Info amp Spec Guide 2005 Outdoor Gas Grill Service Manual e 2004 2005 Electra Service Manual e 2004 Refrigerator Specification Guide April thru December 4 ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 RUNNING INDEX GENERAL INFORMATION Phone Numbers Web Sites Listing of Electrolux Phone and Fax Numbers Web sites for service information and feedback SERVICE SOLUTIONS Dishwashers Freezers Home Comfort Laun
17. on page 13 NEW PRODUCT LAUNCH PRODUCT LAUNCH Frigidaire Precision Select Dishwasher lectrolux Home Products will introduce the newest additions to the Dish Care product line when it unveils Precision Select dish washers in June of 2005 The introduction of these dish iiteno Heat Delry a Vy ae ad wah washers is a significant event Chris Harris the EHP Dish Care product line manager said For the first time a manufacturer is offering an electronic 3 timer on a dishwasher at a price point that many consumers can afford FEATURES ra Indeed the use of an electric timer e New slimmer console with updated styling E on this product is the primary feature High quality heavy Frigidaire knob Sa that is most likely to attract most con with Easy Grip outer ring sumers With an MSRP of 249 for a e 5 Level Precision Wash System E PRAOD Selec model ane ony Poe 4 more for a Precision Select model with e 4 Pad 5 Cycles 4 Options Sanitizing option these dishwashers will appeal to value consumers who seek optimized performance at a rea e 2 4 Hr Delay Start sonable price e 7 Status Lights e 100 Filtered Water e Stainless Steel Food Disposer e Self Cleaning Filter e Premium Upper Racks e Premium Lower Racks e Deluxe Silverware Basket e UltraQuiet II Sound Package 2 ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 SERVICE REMINDER Authorized Service Companies to Con
18. onditioners with the LCDI power cords were manufactured with the same model number as a 2004 model air conditioner without the LCDI power cord If it is necessary to replace the power cord on an air conditioner that has the LCDI power cord it must be replaced with an LCDI power cord ELECTROLUX SERVICE BULLETIN e APRIL MAY 2005 11 ELECTROLUX PHONE NUMBERS Name Customer Care Center National Locator Parts Department Product Specialist DDPS Technical Information Department TID Service Assistance Center SAC Service Contract NOTE This information is also available by logging onto ServiceBench com Please listen to all menu options as they have recently changed Reason For Call Consumer Issues excluding replacements Parts Service Dealer Use and Care Guides Parts Questions Product Exchange Wiring Diagram Technical Feedback Technical Specifications Warranty Inquiries Claims Processing Contract Status Number Type Model Serial Number Expiration Date Full Coverage Deductible Phone Number Fax Number 706 860 4110 Option 1 706 651 7135 800 444 4944 800 599 7569 Option 2 706 228 6539 800 456 4669 Option 5 706 228 6555 888 842 3660 option 2 for refrigerators freezers air conditioners or dehumidifiers option 3 for cooking option 4 for laundry or dishwashers option 5 for outdoor grills 866 646 6810 706 228 6609 706 860 4110 706 651 7735 REGIO
19. rack Q ELECTROLUX SERVICE BULLETIN e APRIL MAY 2005 9 a Electrolux n a ig Service Dish Products Dishwasher not starting with START CANCEL pad Models GLD3450RD PLD3460RD and GSB6400ND before serial number TH51281824 Problem Dishwasher not starting with START CANCEL pad Cause The ribbon for the front keypad display has been damaged by the control cover Solution The technician needs to check the key pads for proper operation before replacing the electronic control Kits are listed below The proper diagnostic procedure is as follows 1 2 10 ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 Select the Normal Wash cycle pad found on the top key pad The cycle time of 95 minutes will show in the front display along with the light staying on in the top key pad This means the control has accepted the wash cycle Press the START CANCEL pad If the lights go out after 15 seconds and the dishwasher does not start then a DELAY START cycle needs to be attempted To set a Delayed Start cycle on the top keypad select a Normal Wash cycle and then press the Delay Start pad once This will set a one hour delay When this cycle is set a 1H will appear in the front display C The 1H in the front display will change to 60 minutes in less then 30 seconds this tells you the control has accepted the Delay Start cycle and will start Normal wash cycle in 60 minutes This tells you
20. sed a delay in processing payments for these claims For this delay EHP Warranty Service sincerely apologizes and will be taking the following action to cor rect the issue EHP Warranty Service has partnered with ServiceBench to implement a complete solution to this logistics problem which will take effect on June 8th 2005 Following the implementation of this solution EHP Warranty Ser vice will work diligently to resolve any outstanding outdoor grill claims as our first priority Volume 25 ISSUE PAGE ee ee 1 2 3 10 12 ee 1 2 3 10 12 ee 1 8 en E 2 3 eee 2 9 DO 3 9 See eee 3 10 eee iene nee 1 3 svuutesiuesiitessivsssseesssseen 1 5 err 3 11 er re 1 9 EEE 2 7 eee re 2 8 ee eee 3 8 sesuuesssuessssuesssseesssseesssseeen 1 4 E 1 4 AEE E 1 5 eee 1 6 eee ees 1 7 4 6 EE ee eee 3 6 siecle deca ge 3 7 Contacting the Service Assis tance Center or Regional Service Quality Managers about outdoor grill claim s status will not expe dite resolution Despite this delay your service company should con tinue to file any and all outdoor grill claims according to the terms indicated in your EHP service con tract Electrolux appreciates the patience of our service community in Supporting this new product line ELECTROLUX SERVICE BULLETIN APRIL MAY 2005 5 A Electrolux rr aia aii Service Refrigeration Products O Service Manual Correction on Genesis Control System Models All refrigerators with th
21. sues with Upper Rack on Select Models Models FDB2410LD FDBB1940D GLD2250RD GLD2450RD and PLD2850RD produced between serial numbers TH451XXXXX through TH513XXXXX Problem In only the above model dishwashers produced within this serial number range there could be one of two different styles of wash motor If the consumer is experiencing a cleaning problem in only the upper rack follow the checks listed below before proceeding further 1 Check incoming water temperature to ensure it is a minimum of 120 F coming into the dishwasher 2 Check water hardness to ensure the proper amount of detergent is being used 3 Check loading to ensure the center arm turns freely 4 Manually change the spray to the center arm to check operation If the preceding checks are favorable the wash motor may need to be replaced Cause Only the above models in the listed serial number range that have passed the preceding checks could have a 154536101 wash motor The 154536101 motor may not pause long enough to allow the check ball in the sump to change its position and spray from the center arm C Solution The pictures below are to distinguish between the two different styles of wash motors Askoll wash motor 154523501 J ohnson wash motor 154536101 Only on the above listed models in the serial number range from TH451 through TH515 changing the wash motor to a part number 154523501 see picture above will solve this cleaning problem in the upper
22. the control is functioning as it should and the problem lies with the front key pad Replacing the front key pad will repair the product The replacement front display will come with display cover and instructions Be sure to replace all parts supplied in the kit to complete repair Part numbers for the Keypad Display Kit are as follows 154554301 White 154554302 Black 154554303 Bisque 154554401 Pro series model Q Models Problem Cause Solution All models produced for the 2005 Season Air conditioner will not start on new installed unit Room air conditioners made for the 2005 sale season will be equipped with a new type of power cord that senses current leakage from a damaged cord and also has a trip reset button similar to what most hair dryers have in their plug heads The LCDI cords are used throughout the 2005 United States AC product range These products are only mandated for the U S market All products produced for Sears Canada and Danby come with original style power cords Air conditioners with an inoperative start situation will need the LCDI on the power cord reset A service call should not be needed just advise customer to reset the LCDI LCDI power cord 2004 Air Conditioner Models Models Problem Solution Q FAHO8EN1T serial number begins with EK50800613 and ends with EK50801224 FAH12EN2T serial number begins with EK50800001 and ends with EK50800612 Two models of air c
23. them to call you with any additional needs By operating toward these measurements together we will build brand equity for your com pany and Electrolux as well as reduce expense by being more efficient in claims processing receiving of service calls through Dispatch and payment for services rendered John Carroll National Service Manager Electrolux Major Appliances SCORE CARD CARD Monitoring Performance his month Electrolux in partnership with Service Bench is announcing the unveiling of its new service Score Card which will be used to monitor and gauge the performance of its independent authorized service network This new score card will help provide further support to the Electrolux service network by enabling them to see ways in which they can improve their business in two critical areas Quality and Efficiency On the performance score card both quality and efficiency have equal weight 50 each in the formula calculating the over all performance known as your QE score For each question in both sections a value between 0 and 5 is assigned with 0 being the worst rating and 5 being the best Section One Quality The first section of your service score card deals with the quality of service provided There are a total of six questions in this section Consumer s overall rating of service provided Satisfaction with the speed of service provided Number of days before the technician arrived
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