Message CenterQuick Start Guide
Contents
1. Message Center Quick Start Guide Table of Contents GETING STAR FED sossesccssticeasceseunaucseassensaasssgcessaccsssustonassaenabasssessavesssceasansssesussaaccctsonsusassessunatsusspseacsuasusvanaeeteseanesss SERVICE OVERVIEW a esrvrn inair ne n AEE NENTA ENAN E EAA AEE EDENE AEEA EDENN Additional Resoiitrecee resterer terer te nenten o neono r Peno PEP PEPP PEPES P Ene P erener osese enesenn esoe enne KNOWING IF A MESSAGE IS WAITING ACCESSING THE VOICE MAIL SYSTEM THROUGH THE PHONE ssseessssseeesssseessssooesssssoosssssessssssessssssese EOC MIN e EE A E aeb ua tenesoeaa neat od Voice Mai EE MESSAGE CENTER WEB INTERFACE casescsascsscusvsascassnssescuscasesepeasncccavanscsssvacseusssevebadsscisecansescsucnsodascouvecdonevesssects COCOR O a A A AEA A Communications Center LOgin esssseeeesseennnsseenssseenssseerossssersssseersssseeesssserosssetesssseeesssseeossseerorosseeossseeeossseeessseereo MESSAGE CEI ERDA e Ke Your Message Center Email Addreen ae eeeeeeeeeeeeaaaeeeeeeeeeeaaaeseeeeeesaaaaaneees Change PIN orcaravacrsdciwntesssardeseuedeetierseeacsinedvateaissediumednacodmieuatiiantiatvenedudiiateieceventesasuinctvntutuaesadciadeviwieusstanvinedvatoadeavaniess View TEE Listen to Voice Mail Messages View Inbound FAX Mesedger ae SeeeeeesGGGGssEEEE EEE GGG AAAs SEEEEEEEEGG AA AA EES EEEEEEEEEEES Addreze Book 10 eebe Eeer Eeer Il TCV VOL I EI tac aes ee at ae ccs se Se ves cae eat ses ee anon TE ean eevee2. Message Forwarding and Out of Office Reply Gd Inbox 1 Folders Address Book E External Email Message Forwarding Forward incoming messages and keep original e be New Email s g Loan neonigmgssagesani keepers W GI New Voicemail Email address to forward to your email domain com Out of Office Reply Do not send Out of Office reply Ka Below enter the message you want to be automatically sent when you are out of the office e Help Center Save Figure 13 Message Forwarding This option may be useful if you are going on vacation Or an extended business trip and won t be able to check your voicemail regularly you can then forward messages to an email account or forward them to another person in your company who can respond to the messages while you are out 12 GG al Fe F Dm Il mm gl mm Eee Ze BA gt E EIA Wem mm Ba nb kel e A8 8 WW e TF AW A d W For further assistance on any of the features of the Message Center please contact Customer Support ISLAND LOCATION LOCAL NUMBER Big Island 808 930 2250 Toll free from the Mainland 1 877 91 ALOHA 1 877 912 5642 Available Monday thru Friday 8 00am 6 00pm After Hours please leave a message and we will return your call by the next business day Email support wavecomsolutions com You can also access this and other relevant user guides online by logging into the Communications Center at http selfcare wavecomsolution
3. KB Help Center e EI tel 509292 VoiceMail 13 21 09 8 56am 402 0 KB Oo 508 695 a gt Fax 12 18 09 1 27pm 414 1 KB g C 508 6350P Fax 12 18 09 1 22pm 225 1 KB a F tel 808225 0i VoiceMail 12 11 09 10 41am 45 3 KB a EI tel 80853000P VoiceMail 12 03 09 10 44am 993 B L tel 8067913 VoiceMail 11 10 09 6 41am 1 2 KB Delete Checked Move Checked Displaying page lof 1 9 Messages In Total Figure 5 Inbox Each message is displayed with the following information from left to right message type icon sender address or calling number message subject message date time and message size View Email Message From your Inbox click on an email message you want to view and it will be displayed AGE CENTER Gd Inbox View Email Folders Address Book Reply to all Ed External Email From REID PALMEIRA Date Sun Jan 17 2010 7 53am GA New Email To 8087914105 plnium com ey New Voicemail Cc Subject Hello Folder Inbox change Hi I hope the training if going well If it s not Blame the guy in the front of the room e Help Center REID PALMEIRA NETWORK ENGINEERING WAVECOM SOLUTIONS WWW warecomsolutions com reid palmeiratwavecomsolutions com 1132 Bishop St Suite 800 tel 808 791 3017 fax 808 791 0317 Save To Disk Mark As Unread Figure 6 View Email Message Listen to Voice Mail Messages If there is a new voice message the subject line will read Voicemail You can listen
4. Message Pause Pause E Private Repeat Skip forward ey skip forward SES 5 seconds 5 seconds Urgent Restore Next Message EI Next Message 3 Hear message Permanently H Previous mm Previous i Delete Message Message LA Add recipient Reply 8 Replay with 8 Replay with timestamp d timestamp 5 Re record Send a Copy 6 Send a Skip back A 5 seconds Pause Mailbox Settings Help Skin f d RSR Ip Torwar Mailbox f Helpful gt 5 seconds Settings Hints _ 0 5 Transfer to Ei M BAE MESARE pael Operator Previous EI Next Option EI Next Hint BESSE 1 1 Previous Option E Previous Hint Figure 1 Telephone Menu 5 Chapter Message Center Web Interface This section will describe the Message Center Web interface Logging In Open your web browser and go to https selfcare wavecomsolutions com The website is best viewed in either Microsoft Internet Explorer 6 SP2 or later or Netscape 7 0 or later Communications Center Login At the Communications Center Login page enter your 10 digit telephone number no spaces or punctuation and your Communications Center password to login If you do not know have forgotten or lost your Communications Center password contact your Business Group Administrator to reset it 2 Communications Center Windows Internet Explorer provided by Wavecom Solutions Sele E https seifcare wavecomsolutions com L osin sp sl a ba X S Soogle o a sly Favorites communication
5. your volume levels before recording Figure 11 New Voice Mail A microphone and sound card are required to record messages from your computer Remember to test your volume settings when you install the microphone If you experience problems later re check the recording volume levels Message Forwarding One common application of the Message Center is to forward your messages to another email address such as your work email By doing this you can monitor all of your messages from a single inbox instead 11 of logging in to multiple systems To setup Message Forwarding click on Settings from the Menu at the left to access the settings menu MESSAGE CENTER J inbox __ Settings Lee Folders Address Book Lge External Email Web Access Settings Account Settings l e EE Change PIN xl New Email essage Forwarding and Out of Office Reply External Email Accounts ay New Voicemail E Logout Email Addresses elephone Access Settings Notification Settings Greetings Voicemail Settings Landline Telephone Notification Settings Fax Information Forward your messages to another person in your Company or to your email Figure 12 Message Forwarding From the menu that appears select Message Forwarding and Out of Office Reply Select the type of message forwarding you want to do enter the email address to forward messages to and click the Save button at the bottom of the page MESSAGE CENTER e Les
6. 8 695 Date Fri Dec 18 2009 1 27pm Mem Email T0 8087914115 lt Inbound Fax Number ro New Voicemail LC Subject Fax Folder Inbox change DEC 82009 FRI 01 129 FM LIH amp FAK HO AOS BDS O225 P O10 PLEASE HAMDO DELIVER THIS FAX IMAMEDIATELYTI THANE YLIT Inbound Fax to Email service may require installation of special ere CONFIDENTIAL NMEFORAAA TION si ase eindividtical or entity te which it is addressed and may Contain comtcential afernmation that ta pei A PE Prom ie E you a hak sc iesen plu rin sottwa re to tine EE SE ae v ke ere eege Pepe et ane a pea Kas ciege innr ET i SE J oT Ao dat E in ce paca ieee fe tet Leroy Ian cud keet if i this erimirnsrl ors age view faxes in your wae eer expense to the adress Rolow vie the CZ Z ss thank you i ae Fa cr es web browser 4 WARNING You do not have the recommended fax viewer installed As a result this fax may not be displayed correctly for example you may only be able to see the first page of a multi page fax or the fax may not be displayed at all You can install the AlternaTIFF plugin from here Save To Disk Mark As Unread Figure 8 Inbound Fax to Email Address Book The address book allows you to store contact email phone and fax information You can add either a single contact or a distribution list that can contain one or more contacts CENTER Gd Inbox Folders Address Book bp External Email Address Book ABCDEFG
7. AGE CENTER Gd Inbox Folders Address Book ie External Email Change PIN Enter a 4 20 digit number in both boxes below to set a new PIN LG New Email ey New Voicemail New PIN Confirm PIN Help Center Cancel Figure 4 Change PIN If you have lost your Voice Mail PIN you can reset it through the Message Center Web Interface by clicking on Settings from the menu at the left and selecting Change PIN from the main window You can set a PIN number from four 4 to twenty 20 numeric digits If this is the first time logging into the Message Center system and you have not yet completed initialization of your Voice Mail you will be required to change your PIN Inbox All Message Center messages email facsimile and Voice Mail messages are delivered accumulated and displayed in the Message Center Inbox Messages are may be sorted by type using the tabs which are displayed horizontally under the Message Center Inbox heading New messages or messages that have not yet been opened are displayed in bold type Gd Inbox Message Center Inbox Folders i Z EE oak All Email Voicemail Fax Ed External Emai Viewing on this page 9 Messages 0 Urgent Unread 7 Unread C 1 U Sender Address Subject Date Time Size Dl New Eroa Gm REID PALMEIRA Hello 01 17 10 7 53am 1001 B EI New EE ie tel 8087915 VoiceMail 01 15 10 3 01pm 29 1 KB Cal tel 606791 wn VoiceMail 12 23 09 4 30pm 260 4
8. E T sae Il E Il EES 13 MMR RE 13 Version 1 13 1 18 2010 Wavecom Solutions 1132 Bishop Street Suite 800 Honolulu HI 96813 Telephone 808 791 1000 Fax 808 791 3119 Internet http www wavecomsolutions com Copyright 2006 2010 Wavecom Solutions All Rights Reserved Chapter Getting Started The Wavecom Solutions Voice Mail and Message Center Quick Start Guide describes the must know features and functions of Wavecom Solutions Voice Mail and Message Center services It will focus on using the system through the web based interface but it will also cover some of T his document will help you use the Wavecom Solutions Voice Mail and Message Center Systems the basics of using the Voice Mail system through your telephone The Wavecom Solutions Voice Mail and Message Center services build upon the utility of traditional Voice Mail systems by adding the flexibility and functionality of real time message management service that is available through the Internet Some of the utilities of the service include user management of voice email and facsimile messages via the Wavecom Solutions Message Center When using the Message Center the user can listen to voice messages that other people have left read email messages or fax messages leave messages for other users forward messages to a third party and perform other tasks Additional Resources More detailed information regarding the use of Wavecom Solutions Voice Mail a
9. HIJKLMNOPOQRSTUVWXYZ Name Email Address Phone Number Fax Number gt Reid Palmeira reid palmeira wavecomsolutio 808 791 3000 808 791 0317 Add Individual 1 dd Distribution List _ 2 New Email New Voicemail Add individual contacts or distribution group lists to send messages to multiple contacts at one time Help Center Figure 9 Address Book 10 New Email To compose a new email click on New Email option from the menu on the left You can manually type in email addresses or pull contacts from your Message Center Address Book MESSAGE Compose Email O a d gs Urgent Private Save to sent Attachments support wavecomsolutions com reid palmeira wavecomsolutions com Subject help Hi I forgot my voice mail PIN and my Business Group Administrator is on Vacation can you reset my PIN Bob Attachments Figure 10 New Email New Voice Mail To send a new voice message click on the New Voicemail option from the menu on the left Your message will be sent as an email with a standard WAV audio file attachment Compose Voicemail L L Urgent Private Save to sent 8087914100 plnium com Subject Need to reset my voice mail PIN gt O SEN You will need a computer with a microphone to record a voice Play Record Stop i E mail message in the Message Center web interface Please remember to check
10. et dial 15 Enter your Voice Mail PIN when prompted to access your account To access your Voice Mail remotely dial in to your own phone When you hear your recording press You will be prompted for your Voice Mail PIN You CANNOT access your Voice Mail remotely until you go through the initial setup process by dialing 15 from your own handset You can also dial in to any one of the following remote Voice Mail access numbers When you dial in to these numbers you will be prompted for your Message Center account your 10 digit telephone number and Voice Mail PIN These numbers can be used to avoid toll charges when calling from neighbor islands ISLAND HAWAII 808 930 4222 MOLOKAI 808 660 4222 OAHU 808 791 4222 If you enter the incorrect PIN number three times in a row your account becomes locked and you must call Wavecom Solutions customer support to unlock the mailbox Voice Mail Quick Menu Reference 11 3 Review Emails Send Subscriber Message Transfer Voicemails and faxes Enter phone or Hear Message GL number F Repeat 1 Repeat a Cancel last number save H save E Erase E Erase Reply 4 Reply send a Copy send a Copy Mark as New 6 Mark as New Finish entering numbers Begin recording Press to end Send fey Delivery Options Erased Messages Skip back Skip back Ge Delivery H 2 3 H 6 8 D 1 8 5 seconds 5 seconds Options Hear
11. ings To set up or order any new features please call 808 791 3000 or email support wavecomsolutions com 2002 2010 WAVECOM SOLUTIONS FAST FOCUSED FLEXIBLE ALL RIGHTS RESERVED Figure 3 Communications Center Main Page The Message Center will open in a new pop up window and you will be directed to your Inbox Message Center Basics Storage Your Message Center account holds up to 100 Mb of messages If your account becomes full callers will not be able to leave messages for you until you delete some of your older messages When deleting messages from the Message Center Web interface remember that you must also empty the Trash folder When you delete messages using the telephone interface this step is not necessary and messages ate permanently deleted as soon as you hang up Your Message Center Email Address Your Message Center email address is your 10 digit telephone number plnium com For example if your telephone number is 808 791 3017 your email address would be 8087913017 plnium com Even before you login to the Message Center system for the first time other people can send you messages at this email address once your account is created You can have people send you messages to this address or if you configure it you can have people send email to an alias known as a friendly username such as bob plnium com See the Message Center User s Guide for more details on configuring an email alias Change PIN MESS
12. nd Message Center services can be obtained via the Wavecom Solutions Voice Mail User Guide and the Wavecom Solutions Message Center User Guide These guides can be accessed via the Internet by logging in at https selfcare wavecomsolutions com clicking on Phone Settings then Service manual to access the appropriate guides If additional assistance is required please contact Wavecom Solutions Customer Service at 791 3000 When a message is left the Voice Mail service will flash the Message Waiting Indicator light on the telephone if available or will play an interrupted dial tone when the handset is picked up Once the mailbox is accessed via the telephone interface a recording will inform you of the number of messages that have been left When checking messages on the Web using the Message Center new and unread messages will appear in bold font in your Inbox Chapter Accessing the Voice Mail System through the Phone This chapter will cover how to use the voce mail system to check your messages with a telephone You can access your Voice Mail from the handset on your own phone or remotely from any phone The first time you access your Voice Mail account you must use your own phone You will be guided through a setup process to change your default PIN number record your outgoing message and perform other setup tasks This initial setup process should take about five minutes To access your Voice Mail from your hands
13. s Cente ls DE amp ge Page Safety Toos Log in to Communications Center Enter your Phone Number and Password and click the Login button Phone number 8087914105 Password eocccce Enter your 10 Digit telephone number and password To set up or order any new features please call 808 791 3000 or email support wavecomsolutions com 2002 2010 WAVECOM SOLUTIONS gt FAST FOCUSED FLEXIBLE gt ALL RIGHTS RESERVED Figure 2 Login Default password information is included in the Welcome Letter sent to your Business Group Administrator during the service processing and installation period Once you have logged in to your Communications Center select Message Center from the menu options at the left This allows you access to email Voice Mail and Inbound Fax to Email messages through a simple web interface If this is your first time logging in you will be prompted to change your PIN from the default value to a new number Home User Guide Contact Logout _ COMMUNICATIONS CENTER FOR 808 791 4105 Message Center Use the menu on the left to choose the service that you require elcome to your Communications Center Phone Settings e a Click on the Message Center link to manage your messages This opens a new window which shows your Inbox where you can manage your Voicemail email and other message services Click on the Phone Settings link to view and manage your phone sett
14. s com After you login with your 10 digit phone number and Communications Center password select Phone Settings then click on the Service Manual option Links to all user guides are provided This includes the Communications Center Message Center and other user guides for Wavecom Solutions Next Generation Network products Change Log 1 11a 8 6 2007 Added Email forwarding removed Meta DN for RVM Access Added Inbound Fax 3 18 08 Rev ir ROO einer evo nd ew saernsios amp eMSWST E 13
15. to the message by clicking on it The message will open like an email message and the recorded audio will play automatically Your computer will need a working sound card and speakers for you to hear the message p Gd Inbox Listen To Voicemail Folders Address Book E External Email From tel 8087915110 Date Fri Jan 15 2010 3 01pm D New Email To 4105 EZ New Voicemail Ges Subject VorceMaill Folder Inbox change Help Center Voicemail files message wav gt O i Play Stop Save To Disk Mark As Unread Figure 7 Listen to Recording You can download the recording to your computer by clicking the Save to Disk button It is stored to your local computer as a standard WAYV audio file View Inbound Fax Messages Faxes are presented to you as TIFF fax image files Viewing your fax message on the computer screen will require the installation of the AlternaTiff ActiveX control plug in to allow you to see the fax This is done automatically the first time you try to view a fax online The system will detect the software required and attempt to install it for you This may require you to click OK or otherwise permit the installation If 9 you have problems installing the plug in contact your System Administrator for assistance in getting the necessaty permissions to install the software MESSAGE CENTE Gd Inbox b Folders _ View Fax Address Book pe External Email From 80
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