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3640 3641 TS Guide Release Version

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1. Steps Action Taken Yes No Test the cooling fan for proper 1 operation and adequate airflow LIE PDC Ie Fan connection Run the Motor Clutch Fan test Does the fan operate correctly D this resolve the i 2 dd M ae Complete Replace the Fan Error Codes that Apply 179 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 220v is installed in the printer Is the correct Fuser installed Ensure the proper Fuser 110v vs Replace the Engine Control Board Replace the Fuser Error Codes that Apply 360 I nitial Troubleshooting Actions to Take 1 Reseat the Duplex Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Duplex Unit 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check the following for evidence of 1 fault or damage Replace any damaged Go to Step 2 Duplex Connector parts Is there any damage 2 Check that the Duplex Unit is Go to Step 3 Reseat the Duplex correctly installed and fully seated eps Unit Check the Duplex Unit version using Replace Engine Replace the 3 the Printer Configuration Sheet Control Board Duplex
2. Error Codes that Apply 150 Yellow 151 Magenta 152 Cyan 153 Black I nitial Troubleshooting Actions to Take 1 Reseat the indicated I maging Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 C M Y K Imaging Unit 2 Imaging Unit Sensor Board 3 Engine Control Board Troubleshooting Procedure Steps Unit Does the error persist Sensor Board Action Taken Yes No 1 Check the affected Imaging Drum Unit Replace the damaged Go to Step 2 contacts for evidence of fault or parts damage Is there any damage debris or corrosion 2 Test the Imaging Unit fuse Replace the Engine Go to Step 3 Is the Fuse Cut Control Board 3 Replace the affected Imaging Drum Replace the ID Complete Error Codes that Apply Initial Tro 072 ubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fiery Control PCB 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Cycle power to the printer Go to Step 2 Complete Does the error persist 2 Reseat the Fiery Control Board to the Replace the Engine Go to Step 3 Engine Board Control Board Does the error persist 3 Does the error persist Replace the Fiery Complete Control Board Finisher I nterface Error Er
3. 1 Is there toner spilled inside the printer Yes Vacuum inside the printer and remove all visible toner No Go to Step 2 2 Check the media for spots or contamination that exists prior to printing Try Yes Replace with fresh paper printing on a different media not a glossy media No Go to Step 3 3 Print the Color Test Pages to determine which primary color s are spotting or Yes Replace the Imaging Unit missing Is the problem with one color No Go to Step 4 4 Run the SMR Smears and BG Background from the printer s Control Panel Yes Complete Did this fix the problem No Go to Step 5 5 Inspect the Fuser Is there dirt debris or contamination on the Fuser housing Yes Clean the Fuser or rollers No Replace the Fuser There is a very light covering of toner across the entire page Background contamination can appear in one of the primary colors or gray The printer displays no error code Note Depending on the type of paper and environmental conditions some light amount of random background spotting is normal The whiter and glossier the paper the more noticeable it will be Initial Actions Ask the customer about their typical printing habits A high daily duty cycle can temporarily fatigue the OPC drums within the Imaging Unit and contribute to unwanted background toner Areas of the Printer that Apply to Background I ssues Imaging Unit Fuser Transfer Unit HVPS E
4. 144 to 147 150 to 153 Toner Feed Switch Error Toner Lock Lever Open Error 144 YID 145 MID 146 CID 147 KID The ID Unit Fuse Can not Be Cut 150 Y 151 M 152 C 153 K 154 The Belt Unit Fuse Can not By Cut 155 The Fuser Unit Fuse Can not Be Cut 160 to 163 Toner Sensor Detection Error 160 Y 161 M 162 C 164 Black Self Diagnostic Error Codes Printer Code Cause Description Remedy 167 to 169 167 Thermistor Slope error 168 Compensation Thermistor Error 169 Upper Side Thermistor Error See Fuser Failure 170 to 176 Fuser thermistor Short Circuit Open Circuit High Temperature Low Temperature See Fuser Failure 179 Wrong Fuser Installed Install Correct Fuser Replace The Fuser See Fuser Mismatch Error 180 to 186 Communication Error 180 Envelope Feeder 181 Duplex 182 2 Tray 183 3 Tray 184 4 Tray 185 5 Tray 186 Finisher Communication with Control Panel Error Install Option Check Connections Replace Engine Control PCB Sub CPU I F Error Inverter Unit I F Error Check Connection of the Motor Driver Board Replace the Motor Driver Board Engine Control Board See Inverter Unit Interface Failure 190 System Memory Overflow 200 to 202 PU Firmware Download Error 209 Custom Media Table Download Error 203 to 208 210 to 214 CU Program Error OxFOC Error OxFOD Error OxFFE Error O
5. 131 Yellow 132 Magenta 133 Cyan 134 Black I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LED Head 2 LEDPWR harness 3 LED Relay Board 4 YK LED DATA harness 5 CM LED DATA harness 6 LED Relay Board 7 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check LED Head Exchange the 1 affected LED Head with another LED pense ne EEL ead ca eten Head Does the error move with the LED Head Ensure the LED Head harness is Reconnect or Go to Step 3 2 properly connected and not damaged replace the wiring Eon Is the wiring harness defective harness Check harness continuity between the Go to Step 4 Replace the data 3 LED Head and the Engine Control P geen Board Is there continuity Check harness continuity between the 4 LED Head and the LED Relay Board pou epar ope TOME Is there continuity i 5 Check for 5 V to the LED Relay Replace the LED Go to Step 6 Board Relay Board 6 Check for 5 V at the LVPS Replace the Engine Replace the LVPS Control Board Fuser Fan Failure Error Codes that Apply 127 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 2 FuserFan 3 Fuser Fan harness 4 Engine Control Board Troubleshooting Procedure
6. Troubleshooting Procedure Steps Action Taken Yes No 1 Test the Belt Rotation Sensor Go to Step 2 Replace the Run the Switch Scan test and test Sensor If the error the Hall IC persists go to Step 3 Does the sensor function correctly 2 Test the Transfer Unit Motor Replace the Replace the motor If 1 Close the Interlock Switches for the Transfer Unit If the the error persists go to test error persists go to Step 3 2 Run the Motor Clutch test to test Step 3 the Transfer Belt Motor Does the motor operate 3 Check all pins on the HALL1 Harness Replace the Motor Replace the HALL1 for continuity Driver Board If the Harness Disconnect HALL1 Harness error persists go to Is the harness conductive Step 4 Replace the Engine Replace the 4 Check all pins of the harness for Control Board Harness continuity Disconnect the ribbon cable Is the cable conductive Error Codes that Apply 340 Yellow I mage Drum Unit Failure 341 Magenta I mage Drum Unit Failure I nitial Troubleshooting Actions to Take 1 Reseat the indicated Image Drum Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply EUN C M Y K I maging Drum Unit C M Y K Unit Motor I maging Drum Unit Sensor Board I maging Drum Unit Up Down Mechanism 4 Engine Control Board Troubleshooting Procedure 342 Cyan Image Drum Unit Failure 343 Black
7. 2nd Hopping 2nd Paper Size 1 Switch 3rd Paper End Sensor 3 Hopping Sensor 3rd Paper Size 1 Switch 4th Paper End Sensor 4 Hopping Sensor 4th Paper Size 1 Switch Duplex In Sensor Duplex Stack Sensor Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L MPT Hopping ist Paper Near End 1st Lifter Sensor 1st Paper Size 2 Switch 2nd Paper Near End 2nd Lifter Sensor 2nd Paper Size 2 Switch 3rd Paper Near End 3rd Lifter Sensor 3rd Paper Size 2 Switch 4th Paper Near End 4th Lifter Sensor 4th Paper Size 2 Switch Dup Rear Sensor Duplex Cover Open Sensor L OFF Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Cover MPT Cover ist ist Feed Sens 1st Paper Size 3 Switch Cover Open 2nd Switch 2nd Feed Sensor 2nd Paper Size 3 Switch Cover Open 3 Switch 3rd Feed Sensor 3rd Paper Size 3 Switch Cover Open 4th Switch 4th Feed Sensor 4th Paper Size 3 Switch Du
8. OKI PRINTING SOLUTIONS ES3640MFP CX3641MFP Service amp Troubleshooting Guide 2008 OkiData Americas Inc Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date The manufacturer assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein For the most up to date service information available visit our website at www okidata com Okidata Americas Inc 2008 Contents Chapter 1 Printer Maintenance Procedures 1 1 Service Maintenance Procedures Chapter 2 User Menu and Adjustments 2 1 Accessing the User Menu Main Menus Sub Menus Configuration Print Page Count Finisher Count Supplies Life Network Paper Size in Tray System Print Pages Print Pages Print Secure Job Print Secure Job Menus Tray Configuration System Adjust Shut Down Admin Setup Admin Setup Calibration Exit Calibration Auto Density Mode Auto BG Adjust Mode Adjust Density Adjust Registration Setup Calibration Calibrate Remove Calibration Print Statistics Statistics Menu Log Size Reset Counter Change Password Service Modes and Adjustments 2 2 2 3 2 4 2 5 2 6 Chapter 3 Troubleshooting Print Quality 3 1
9. Tray2IN1 Tray2 Hopping Sensor Tray2HP Condition Paper jam 370 occurs when the paper is inverted for double sided printing 1 The DUP INI sensor does not change to OFF state within the predefined time after it changed to ON state 2 The DUP IN sensor does not change to ON state within the predefined time after the DUPINI sensor changed to ON state 3 The DUP R sensor does not change to ON state after the paper was inverted in the duplex unit The printer stops printing immediately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A piece of paper foreign substance etc has got stuck in the DUP IN1 2 or DUP R sensor lever 3 DUP IN1 2 or DUP R sensor motion failure How to remove the jammed paper Open the duplex cover Remove all the sheets that have jammed Close the duplex cover If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Open the duplex unit cover and check the following areas and clean them Jam indication though there seems to be no jammed paper O Check for a piece of paper or foreign substance in the DUP IN1 sensor O Check if the DUP IN1 sensor ama moves up and down smoothly Frequent Jams O Check the inside of the
10. Inspect the Transfer Unit Has the cleaning blade flipped or failing to clean the Transfer Unit 3 Inspect the Fuser rollers for contamination Is the Fuser contaminated Yes Replace the Transfer Unit No Go to Step 3 Yes Replace the Fuser No Go to Step 4 4 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board Process Direction Lines or Streaks There are dark lines running along the page in the direction of paper travel from the leading edge to the trailing edge This is generally due to Fuser paper path roller and or exit guides contaminated with toner debris Initial Actions Areas of the Printer that Apply to Process Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Run the Remove Print Smears routine from the printers Control Panel Did this fix the problem 2 Are there any obstructions dirt or debris in the printer s paper path Check for toner spills Yes Complete No Go to Step 2 Yes Clean and remove obstructions No Go to Step 3 3 Visual inspect the Imaging Units and rollers for damage Yes Replace the Imaging Unit No Go to Step 4 4 Clean the Fuser where paper enters Did this fix the problem Yes Complete No Go to Step 5 5 Verify the ribbon cables and wiring harnesses on the LED Heads
11. RFI D Antenna RFI D Reader Board Engine Control Board eer Troubleshooting Procedure hard surface to break up any compacted toner Reinstall the cartridge Does the error persist Steps Action Taken Yes No 1 Check for packaging material Remove the Material Go to Step 2 Is there packing materials present 2 Remove the cartridge and tap it on a Go to Step 3 Complete Check the RFID Harness continuity 3 1 Remove the Top Cover 2 Disconnect the RFID cable from the RFID and on the Engine Control Board Is the cable conductive Replace the RFID Reader Board If the error persists go to Step 4 Replace the RFID Harness If the error persists go to Step 4 Check the Antenna Harness continuity 4 Disconnect the connectors from the RFID Reader Board and Antennas Is each harness conductive Replace the RFID Antennas Replace the damaged Wiring If the error persists Replace the Engine Control Board If the error persists Replace the LVPS Error Codes that Apply 142 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Up Down Motor 2 Front Up Down Mechanism 3 Rear Up Down Mechanism 4 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes Test the Up Down Sensor 1 Run the Scan Switch test to test Go to Step 2 the Up Down Senso
12. 3 2 3 3 An Overview of Print Quality Problems Chapter 4 Troubleshooting Paper Jams Code 370 Paper Jam Occurred in the Duplex Rear Code 371 Paper Jam Occurred in the Duplex Middle Code 372 Paper Jam Occurred in the Duplex Front Cover Chapter 5 Troubleshooting Self Diagnostic Codes 5 1 Self Diagnostic Error Codes 5 3 Troubleshooting Error Codes Fuser Failure Printer Maintenance Procedures 1 1 Service Maintenance Procedures Perform the following procedures whenever you check service or repair the printer Cleaning the printer as outlined in the following steps assures proper operation of the printer and reduces the probability of having to service the printer in the future The frequency of use Average Monthly Print Volume AMPV type of media used and operating environment are factors in determining the frequency of this maintenance procedure Be sure to record the number of sheets printed between each service visit and attach the PS test page Demo Page and configuration sheets to your service log for future reference Recommended Tools e Toner vacuum cleaner e Laptop computer with Windows XP Current Model Print Drivers Current Command Workstation loaded Kodak Calibration Pack e Clean dry lint free cloth e Black light protective bag Perform these routine maintenance procedures during the course of servicing the printer e Clean the feed rollers exit rollers and guides replac
13. Board The Fuser temperature is set too low for the media loaded in the tray causing improper fusing resulting in the toner rubbing off easily Initial Actions Verify the correct media type is set at the printer s Control Panel Areas of the Printer that Apply to I ncomplete Fusing or Cold Offset Fuser Media Thickness Sensor Troubleshooting Steps Resolution 1 Remove the Fuser covers and inspect for debris between the rollers Is there dirt or debris wrapped around or on the Fuser rollers Yes Replace the Fuser No Go to Step 2 2 Set the media type to the next heaviest setting than the type loaded Did this correct the problem Yes Advise customer on appropriate media type selection No Go to Step 3 3 Print a test print and monitor the Fuser temperature with Service Diagnostics Is the temperature within its optimal range Yes Replace the Fuser No Replace in this order Engine Control Board LVPS The image appears blurred and the primary colors are not aligning correctly into one image For a page oriented Long Edge Feed the following applies If the colors are shifted from left to right this is mis registration in the process direction If the colors are shifted from top to bottom this is mis registration in the scan direction Initial Actions perform the color registration If the mis registration is in the horizontal direction adjustment If the
14. I mage Drum Unit Failure Steps Action Taken Yes No 1 Check the following for evidence of fault or damage Imaging Unit Imaging Unit Drive Gears Imaging Unit Sensor Board Imaging Unit Lift Up Down Mechanism Is there any damage Replace any damaged parts Go to Step 2 Test the Drum Phase Sensor Run the Scan Switch test for the indicated Imaging Unit Does the sensor function correctly Go to Step 5 Go to Step 3 Use the Scan switch Test to check the Imaging Unit Phase signal C Drum Phase Sensor M Drum Phase Sensor Y Drum Phase Sensor K Drum Phase Sensor Does the Drum Phase signal change when the sensor is blocked Go to Step 4 Replace the Imaging Unit Sensor Board Check the harness continuity Disconnect the Harness from the Imaging Unit Sensor Board and from the Engine Control Board Is the harness conductive Replace the Engine Control Board Replace the harness Test the indicated Imaging Unit Motor 1 Remove the affected Imaging Unit 2 Close the Interlock Switches 3 Run the Motor Clutch test for the affected motor Does the motor function correctly Go to Step 6 Replace the motor If the error persists go to Step 6 Check the Up Down Mechanism and associated gears See Drive Motors for a description of Up Down Mechanism operation 1 Access the Cyan Unit Motor 2 Rotate the Cyan Motor manually in both directi
15. Lower H ON Sensor L OFF Location 2 Sensor Display Tested Condition Front door H OPEN Sensor L CLOSE PI22 Processing H Paper tray present Sensor PI6 L Paper Absent Bookbinding H Home home position position L Not in Sensor home position Belt home H Home position position outlet L Not in Sensor the home position Self prime H Start Sensor staple PI21 detection L Staple Absent Stapler H Home slide position home L Not in position the home Sensor position Upper stack H Upper tray position Sensor L Not in the upper position Punch H connect connected signal L unconnected Outlet H ON Sensor L OFF Inverter H ON connected L OFF Sensor Location 3 Sensor Display Tested Condition Front door H OPEN SW L CLOSE MS2 Entrance H Paper Sensor present PIL L Paper absent Bookbinding H Home roller home position position L Not in home position Feed roller H Home home position position L Not in Sensor the home position Staple H Staple Sensor absent PI20 L Staple present Stapler H connect connected signal L unconnected Inter level H stack detected Tray L not Sensor detected PU Inverter Exit Sensor Signal PU Inverter CNT2 Signal H ON L OFF H ON L OFF Location 4 Sensor Display Tested Condition Joint SW H OPEN MS1 L CLOSE Punch timing Sensor Front matching home position Sensor Paddle home position PI2 Stapler safety
16. SW MS3 Stack tray lift motor clock PI17 Paper stack tray Sensor Cover open SW FMS1 H Paper present L Paper absent H Home position L Notin the home position H Home position L Not in the home position H Not to drive L Drive H L Clock H Paper detected L paper Not detect H Open L Close 1 Press the Down Arrow button until Calibration is highlighted then press the Enter button 2 Press the Down Arrow button until Remove Calibration is highlighted then press the Enter button 3 Press the Down Arrow button until Copier Screen is highlighted and then press the Enter button 4 The next screen will display Affects All Cont press the Enter button and after the calibration is removed you will be returned to the Calibration Menu Tools Needed Kodak Q 13 Gray Scale Part Number 70051001 Reasons that a calibration should be done 1 2 3 4 On initial setup there is no copier calibration stored in the MFP unit so calibration is required Colors are off when making a copy but are fine when printing Color is critical when making copies After servicing the printer or performing routine maintenance IMPORTANT NOTE If a calibration has previously been done it is recommended that it be removed prior to doing the procedure below Calibrating the Copier Screen See Accessing the User Menu 1 On the front panel of the printer press the Down Arrow b
17. System Maintenance Menu will appear From Diagnostic Mode Down arrow to Switch Scan and press Enter From this menu pressing the Down Arrow Key will scroll through the following table of tests Simply select Enter to execute and Cancel to terminate the selected test Switch Scan Test Printer Display Detail eo on Printer LCD Sensor Display Tested Condition H Off Paper Route pU IN1 Sensor o Paper Route Sub IN1 Sensor H Off L On Toner Sensor Toner K H Off Sensor L On COVER Cover H Open UP LU FU Upper L Close STKF FD FU Stacker Full H Full JOBOFFHOME Sensor L Emot Face down pty REG L R_ Alignment AD Value DENS_WEIGHT Left Sensor ERHI HEATER Upper AD Value THERMISTER Center X H Thermister Humidity AD Value HUM TEMP OHP Sencar XH ID UP DOWN RFID COLOR TAG K UID H presence K Drum DRUM PHASE Phase Port Level Sensor KYMC SENSE H L F RLS SLK BLT Fuser H ON DT DCT Release L OFF HALL BELT_ Belt Hall IC H ON DT BOX_DCT L OFF DISTNR Disposal H ON FULL BOX BOXSP toner full L OFF TNR SPLY SNS K Toner Port Level KY MC Supply H L Location 2 Sensor Display Tested Condition H Off IN2 Sensor L On H Off IN2 Sensor L On Toner Y H Off Sensor L On Cover Left H Open Upper L Close coU S Face up L Empty Alignment AD Value Right Sensor H Lower AD Value Center KH Thermister Temperature AD Value Sensor AE TAG Y UID H presence Y Drum Phase Port Leve
18. mis registration is in the vertical direction clean the Sensor Areas of the Printer that Apply to Mis Registration Imaging Unit LED Heads Color Registration Sensors Transfer Unit HVPS Image Processor Board Engine Control Board Troubleshooting Steps Resolution 1 Cycle power to the printer Did this correct the problem Yes Complete No Go to Step 2 2 Process Direction Remove the Imaging Units and Transfer Unit Inspect the Color Registration Sensors for dirt debris or toner build up Are the sensors clean Yes Go to Step 3 No Clean the sensors 3 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly Yes Go to Step 4 No Replace the solenoid and wiring harness 4 Inspect the Transfer Unit for tears or damage on the edges of the belt Is the belt damaged Yes Replace Transfer Unit No Go to Step 5 5 Check the Imaging Unit drive gears for missing or worn gear teeth Run the Service Diagnostics Imaging Unit Motors tests to visually inspect the gears Are the gears working correctly 6 Replace the Registration Sensor Board Did this fix the problem Yes Go to Step 6 No Replace the Imaging Unit Drive Gear Yes Complete No Go to Step 8 7 Replace the Engine Control Board EEPROM Did this fix the problem Yes Complete No Replace the Engine Control Board 8
19. not carried out and the job is cancelled Range is off 5 sec to Walt Timeout 300 sec default is 40 sec Sets the printing operation when insufficient toner is detected Continue the Low Toner printer can continue printing while remaining online Stop the printer stops printing and goes offline Jam Recovery ON continues printing the job including any jammed pages once the jam has been cleared OFF Cancels a job including the page currently jammed Print Position Adjust X Adjust Adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm horizontally Default is 0 00mm Y Adjust Adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm Vertically Default is 0 00mm Duplex X Adjust During the flip side printing of duplex printing adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm horizontally Default is 0 00mm Duplex Y Adjust During the flip side printing of duplex printing adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm Vertically Default is 0 00mm Darkness Cyan Magenta Yellow Black Adjusts the engine density for Cyan Magenta Yellow Black Darkest value is 3 Lightest value is 4 Default is O Cyan Reg Adjust Magenta Reg Adjust Yellow Reg Adjust Makes fine adjustment to image registration agains
20. page 27 2 Are there any obstructions dirt or debris in the printer s paper path Yes Clean or remove obstructions No Go to Step 3 3 Clean the LED Heads with at dry lint free cloth Did this fix the problem Yes Complete No Go to Step 4 4 Remove the each Toner Cartridge and check for toner starvation within the Imaging Unit s Yes Replace the Toner Cartridge No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step 6 6 Swap the Imaging Unit of the problem color with any other Imaging Unit NOTE Remove the keys before swapping Print a Solid Fill Test Pattern to check for defects Has the problem color moved with the Imaging Unit Yes Replace the defective Imaging Unit No Go to Step 7 7 Check the Fuser for damage Yes Replace the Fuser No Replace the Engine Control Board Scan Direction Dark Streaks There are dark lines running parallel with the leading edge of the print I nitial Actions Areas of the Printer that Apply to Scan Direction Dark Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Print the Color Test Pages Does the problem occur in one primary color Yes Replace the Imaging Unit of the defective color No Go to Step 2 2
21. power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 C M Y K Imaging Unit 2 Engine Control Board Troubleshooting Procedure 353Black Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Drum Life counter under Supply Life Does the counter indicate end of life Replace the Image Drum Replace the Engine Control Board Fuser Life Error Error Codes that Apply 354 I nitial Troubleshooting Actions to Take 1 Replace the Fuser 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser Unit 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Fuser Life counter under Supply Life Does the counter indicate end of life Replace the Fuser Replace the Engine Control Board Belt Life Error Error Codes that Apply 354 I nitial Troubleshooting Actions to Take 1 Replace the Transfer Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Transfer Unit 2 Engine Control Board Troubleshooting Procedure Steps 1 Action Taken Generate a Configuration Page and check the indicated Belt Life counter unde
22. temperature regulation has failed Error Codes that Apply 167 to 169 and 170 to 176 Initial Troubleshooting Actions to Take 1 Reseat the Fuser 2 Cycle the printer s power 3 Test wall Voltage Parts of the Printer that Apply 1 Fuser 2 LVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Replace the Fuser 1 Does the error persist Go to Step 2 Complete 2 Check the Fuser Heat Lamps Go to Step 3 Go to Step 3 Does the Fuser error occur after at least 3 minutes of operation 3 Did the Fuser warm up Replace the Engine Replace the Fuser Control Board Replace the LVPS Environmental Sensor Failure The Environmental Sensor has failed Error Codes that Apply 123 and 124 Initial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Environmental Sensor 2 Environmental Sensor Wiring 3 Engine Control Board Troubleshooting Procedure Does the error persist Steps Action Taken Yes No Test the Temp Humidity Sensor 1 Run the Scan Switch Test d a pe een E 1 HUM_TEMP_OHP 2 Verify proper operation by blowing on the sensor Is the sensor operating correctly Repl the T Humidity S 2 eplace the Temp Humidity Sensor Goto Step 3 Complete Check the Environmental Sensor 3 Wiring Is it properly connected and undamaged Reconnect
23. the Apply button in the above window The following will appear x Calibration successfully completed Press the OK button in the above Information window The following will appear ES Calibrator C9800G 36AE6B_3640A3 loj xl Standard Expert 1 Select Measurement Method colorcai w 2 Check Print Settings r Calibration Set Screen Setting copier Screen ad Measured 04 07 05 07 03 44 By User Administrator Method ColorCal 3 Generate Measurement Page 4 Get Measurements Measure From File Restore Device Apply Press the Done button in the above window The Scanner and the Printer have now been successfully calibrated The auto media adjustment procedure is a two step process There is a rough and fine adjustment that needs to be made Both of these steps should be performed when doing the calibration Tools Needed Pre Measured Transparency Pack P N 42527801 Reasons that a calibration should be done 1 When replacing the Paper Thickness Sensor Registration Roller and PU PCB 2 If the sensor is suspected of being out of calibration 3 Printer exhibits a Non Paper Sense error or Paper Too Thick error e Media not fusing properly when the media setting is left at Auto but fuses fine if a specific media setting is selected Rough Adjustment Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the ma
24. the above window select ColorCal as shown below Jaa Standard Expert 1 Select Measurement Method cotercat h C Cal Rite DTP32 EFI Spectrometer ES 1000 X Rite DTP41 EFI Densitometer ED 100 30 08 04 12 50 10 Default Default 3 Generate Measurement Page 4 Get Measurements Measure From File Restore Device Apply Done In Check Print Settings item 2 of the following window select Copier Screen as shown below ziii Standard Expert 1 Select Measurement Method cotorcal m 2 Check Print Settings Calibration Set Screen Setting fi 2x6 Dot Screen bg AR k eer By User ie sree Method x6 Line Screen 12x12 Dot Screen 3 Generate Me arc 4 Get Measurements Measure From File Restore Device Apply Done In Generate Measurement Page item 3 of the above window press the Print button The following ColorCal Measurement Page will be printed o e Q e gt ColorCal Measurement Page ColorCal Kd In Get Measurements item 4 of the following window press the Measure button ES Calibrator C9800G 36AE6B_3640A3 IOl xl Standard Expert 1 Select Measurement Method coterca 2 Check Print Settings Calibration Set Screen Setting Copier Screen z Measured 04 10 04 19 10 26 By User Default Method Default 3 Generate Measurement Page 4 Get Measurements From File Res
25. the printer Go to Step 2 Complete Does the error still appear 2 Perform a Factory Default Reset Go to Step 3 Complete Replace the Engine Board Error Codes that Apply N A Initial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LVPS Troubleshooting Procedure POWER connector on the Engine Control Board Controller Board Steps Action Taken Yes No Visually inspect the LVPS for damage Clean the LVPS if dirty Go to Step 2 1 or excessive dust If damaged pom Is the LVPS damaged or dirty replace the LVPS 2 Check the LVPS output voltages at the Replace the Engine Replace the LVPS Or POWER harness Error Codes that Apply I nitial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fiery Control Board Fan Troubleshooting Procedure Steps Action Taken Yes No 1 Test the cooling fan for proper Replace the Engine Go to Step 2 operation and adequate airflow Control Board Run the Motor Clutch Fan test Does the fan operate correctly 2 USD TOPES V TO TNA fan 1 FIN Replace the Fan Replace the Fiery present Control Board Error Codes that Apply 121 I nitial Troubleshooting Actions to Take 1 Clear any obstructions from the LVPS Fan ven
26. to new board Slot 1 RAM Sped Error Specification of DIMM in CU RAM Slot is Unsupported Use a Standard RAM DIMM Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board CU EEPROM Error Replace EEPROM Replace Fiery PCB must replace EEPROM 042 to 045 CU FLASH Error CU PCB FLASH ROM Error File Flash System Error CU PCB FLASH ROM Error Replace EEPROM Replace Fiery PCB must replace EEPROM Replace Fiery PCB must replace EEPROM 048 PS PCL Model CU ROM is Mounted on a Non PS Model Unit Replace Program ROM DIMM Replace with Standard Program ROM DIMM For that Model 049 CU Type Mismatch CU ROM Model Mismatches Unit Replace Program ROM DIMM Replace with Standard Program ROM DIMM for that Model 050 Operator Panel Error CU Fan Error CPU Cooling Fan Abnormal Self Diagnostic Error Codes Printer Cause Description Remedy Image Processor Driver Error Replace Fiery PCB must replace EEPROM Parallel Interface Driver Error Replace Fiery PCB must replace EEPROM USB Drive Error Replace Fiery PCB must replace EEPROM Network Communication Error Check Connections Replace Network PCB if applicable Replace Fiery PCB must replace EEPROM CANT HAPPEN PS Firmware Abnormality Detection Replace Fiery PCB must replace EEPROM Engine Board Communication Error Error Between Fiery Control Board and Engi
27. you are prompted to recheck by Yes No display and selecting Yes deletes all jobs Item Paper Feed Tray1 2 3 4 MP Tray Description Specifies a feed tray Auto Tray Switch Sets the automatic tray switch function ON or OFF Tray Sequence Down Up Paper feed tray Specifies selection order priority for automatic tray selection automatic tray switch Unit of Measure Specifies units for custom paper size Inch or mm Tray Config Sets paper configuration in paper Trays Paper Size Cassette size or Custom Media Type Plain Letterhead Transparency Bond Recycled Card Stock Rough Glossy Media weight Auto Light Heavy Ultra heavy System Adjust Item Description Printer Defaults are indicated in Blue Power Save Time Sets the period after which power save mode starts 5 min 15 min 30 min 60 min 240 min Clearable Warning When Online is selected you must manually clear the warning by pressing the Online button Change to Job if you wish the message to automatically clear when a new print job is received Online or Job Auto Continue Manual Timeout Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs ON or OFF If paper is not fed within this time in manual feed the job is cancelled OFF 30 sec 60 sec Sets the time period between stopping receipt of job data and forced print For PS printing is
28. Enter READY SHUT DOWN a irestart Oe TOT KETY jack te ONLINE CANCEL fe tens C OFF K OFF ul Page down to Page Select Enter Select the number of prints desired Select Enter READY SHUTDOWN e Back iter ONLINE CANCEL 3 ATTENTION e Page down to Cassette Select Enter Select Tray 1 2 3 4 or MPT Select Enter READY Se ANC 4 Back te ONLINE CANCEL RESTART Test Print ATTENTION asserta Page down to Test Pattern Select Enter READY SHUT DOWN eu f jack te ONLINE CANCEL RESTART Test Print O Test Pattern ATTENTION Select Test Pattern 7 Select Enter READY z D T te ONLINE CANCEL MEE Pattern E Page down to Print Execute Select Enter to print selected test page READY SHUTDOWN RESTART Test Print Back nter ONLINE CANCEL Print Execute ATTENTION a Things to observe when analyzing the 100 fill test page include Wrinkling Creases Roller marks Scratches Repeating defects or banding Missing Color s Streaks Voids 0 OU 430 NJ 1 Consistent fills in each color Each color should be consistent across the page with no voids 2 Look for thin white lines that would indicate a dirty LED lens or a scratched Imaging Unit 3 Look for dark lines that would indicate a dirty or damaged Imaging Unit 4 Look for complete fusing Cold or hot offset fusing could indicate the incorrect paper weight has been selec
29. Folding Sensor Error See Finisher Service Manual Check All Connections Check Replace Interface Cable Backup RAM Data Error Replace Finisher Control PCB Replace Engine PCB Punch Horizontal Sensor Error Check Replace Sensor Punch Debris Sensor Error Check Replace Sensor Check Replace Punch Motor Home position Sensor Punch Motor Error Check Replace Punch Motor Check Replace Punch Feed Motor Punch Feed Motor Error Home Position Sensor Punch Interface Error Check Connections 24V missing from Finisher Controller Replace Finisher Controller Punch Power Failure Error Replace Punch Controller Check Re install all finisher connectors Replace inverter Power supply Inverter Power Supply Error 24V not detected Replace Finisher Controller Check All Connections Check Replace Interface Cable Interface Error Replace Finisher Control PCB Replace Engine PCB Code 0101 to 0104 0201 to 0223 0301 to 0304 Cause Description The data stored in HDD may be corrupted The Communication between a scanner and a printer is disrupted I F Error between modules Incorrect input value I F Error between modules Incorrect output value Failure in resource acquisition Failure in memory allocation Remedy Re image Hard Drive with the latest version Step 1 Check all cable connections between Scanner amp Printer Step 2 Replace cables between Scanner amp Printer Step 3 Re image Hard D
30. Procedure Steps Action Taken Yes No 1 SCHEME Op CONUSQUUE TOR Replace the connector Go to Step 2 damage Is the connector damaged 2 Check all pins on the Hi Cap Harness Replace the Hi Cap for continuity Control Board If the m xcu sn Disconnect from the Engine Control error persists P i Board and Option connector replace the Engine Is the harness conductive Control Board Inverter Unit I nterface Failure Error Codes that Apply 189 I nitial Troubleshooting Actions to Take 1 Reseat the Finisher connections 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Inverter Control Board 2 Finisher Power Cord 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any damaged Go to Step 2 fault or damage arte Inverter Interface Cable P Inverter connections Power Cord Is there any damage 2 Check the Inverter connection Connect the Is the Inverter interface cable DUO Step de Inverter to the securely connected at both ends Finisher 3 Check all pins on the Interface Replace the Inverter Replace the Harness for continuity Control Board If the Interface Harness Disconnect from the Engine Control error persists Board and Option connector replace the Engine Is the harness conductive Control Board Error Codes that Apply
31. Repair Wiring Harness Replace the Front Sensor Board Motor Driver Board Engine Board in order Error Codes that Apply 321 Initial Troubleshooting Actions to Take Ensure that the temperature and installation clearances of the printer are at specifications Clean all fan ducts Turn the printer off and allow a minimum of 30 minutes for cooling Restart the printer If the problem persists follow the procedure below SPP Parts of the Printer that Apply 1 Imaging Unit Motors 2 Motor Driver Board Troubleshooting Procedure Steps Action Taken Yes No Test the cooling fans for proper 1 operation and adequate airflow Go to Step 2 Replace jus defective Run the Motor Clutch Fan tests an Do the fans operate correctly 2 Test the Imaging Unit Motors Run the Service Diagnostics Imaging Replace the Motor Replace the Unit Motor tests Driver Board defective motor Do the motors operate correctly Does this resolve the issue c let Replace the Engine 3 Opete Board Error Codes that Apply 102 to 106 and 200 to 202 Initial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Engine Control Board EEPROM 2 Engine Control Board Troubleshooting Procedure Does the error still appear 3 Replace the EEPROM Complete Steps Action Taken Yes No 1 Cycle power to
32. Scan Direction Use the configuration page to identify the problem color Remove the Imaging Unit of the suspect color Inspect the grounding shaft Has the shaft shifted Yes Replace the Imaging Unit No Go to Step 9 9 Check the Imaging Unit guides for debris or damage Are the guides damaged or obstructed Yes Clean the guides on the chassis or Replace the damaged assembly No Go to Step 10 10 Check the Color Registration Sensors for dirt or debris Be sure to check in and around the registration shutter Yes Clean the sensor No Go to Step 11 11 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly Yes Go to Step 12 No Replace the solenoid and wiring harness 12 Are the LED Head ribbon cables undamaged properly routed and seated Yes Go to Step 13 No Reseat correctly route or replace the wiring harness 13 Swap the LED Head of the problem color with any other LED Head Print a Supplies page Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step14 14 Replace the Registration Sensor Board Did this fix the problem Yes Complete No Go to Stepi5 15 Replace the Engine Control Board EEPROM Did this fix the problem Yes Complete No Replace the Engine Control Board Toner on Back of Print There is tone
33. TART WM Apply Calibration B B Dy ate ONLINE CANCEL O ATTENTION Ma o e 12 In the final window select yes and press the Enter button in order to overwrite the previous calibrations READY SHUT DOWN H nou S E irestart M0 Affects all Contin p o pea 4 x 3 ATTENTION Yes N a o 13 Press the On Line button to return the printer to normal operation Tools Needed Q 13 Gray Scale Part Number 70051001 Reasons that a calibration should be done 1 On initial setup there is no copier calibration stored in the MFP unit so calibration is required 2 Colors are off when making a copy but are fine when printing 3 Color is critical when making copies 4 After servicing the printer or performing routine maintenance IMPORTANT NOTE If a calibration has previously been done it is recommended that it be removed prior to doing the procedure below Removing the calibration for the Copier Screen 1 Press the Down Arrow button until Calibration is highlighted then press the Enter button 2 Press the Down Arrow button until Remove Calibration is highlighted then press the Enter button 3 Press the Down Arrow button until Copier Screen is highlighted and then press the Enter button 4 The next screen will display Affects All Cont press the Enter button and after the calibration is removed you will be returned to the Calibration Menu Calibrating Using Command Workstation Open the ColorWise Pro Tools show
34. Unit Is the version current if the error persists replace the DUPLEX harness Error Codes that Apply 155 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Engine Control Board Troubleshooting Procedure Steps the Fuser and Engine Control Board Control Board Action Taken Yes No 1 Test the Fuser fuse Replace the Engine Go to Step 2 Is the Fuse Cut Control Board 2 Replace the Fuser Cycle the power Go to Step 3 Complete Does the error persist 3 Check all pins of the harness between Replace Engine Replace the Harness Error Codes that Apply 154 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply Transfer Unit HVPS Cover HVPS Engine Control Board BOT Troubleshooting Procedure Steps Action Taken Yes No 1 Test the condition of the fuse Replace the Engine Go to Step 2 Is the Fuse cut Control Board 2 Check the connections between HVPS Install a new Clean or align contacts HVPS Cover and Transfer Unit Transfer Unit and as needed If the Are the contacts clean and intact verify the fuse blows error persists go to Step 3 3 Does the error persist Replace in the Complete following order HVPS Cover HVPS
35. ance method of that code Check Points Frequent Jams Remove the tray and clean or Replace the hopping rollers 3 Check if the paper guide of the tray is correctly set if it matches the paper size Fan paper well and align the edges then set them in the tray Pull out the tray Open the side cover Clean or replace the rollers Condition Error indicating that the detected size is not the specified size The printer ejects the paper then displays the error Error 401 may occur along with Error 400 when the paper is fed from the tray Cause There are several possible causes for this problem 1 Hopping roller or Registration roller cannot transport paper because they have become dirty with paper dust etc 2 A piece of paper foreign substance etc has got stuck in the INI or IN2 sensor lever 3 INI or IN2 sensor motion failure 4 Sheets are sent stuck together due to large friction due to static charge etc Multi feeding How to remove the jammed paper 1 If Error 400 or 401 occurs by itself paper is ejected So there s no need to remove the paper Open close the top cover Check Points Frequent Error 400 401 Remove the tray and clean replace the hopping rollers 3 For instruction on how to clean MP tray s HP rollers see Error 390 Check to ensure the paper guides of the tray are correctly set if it matches the paper size Open the trayl side cover and the side cover and check the following areas and clea
36. and are repeated Initial Actions Print multiple pages and then measure the defect and compare it to the Repeating Defects table Below to identify the problem component Areas of the Printer that Apply to Repeating Bands Lines Marks or Spots Note Consult the Repeating Defect Spacing Chart below Imaging Unit Fuser Transfer Unit Repeating Defects Spacing Component Imaging Drum Developer Roller Charge Roller Supply Roller Fuser Roller Transfer Roller Transfer Unit Belt Defect Spacing 94 0 94 25 mm 49 0 49 60 mm 37 4 44 0 mm 55 8 57 8 mm 87 3 87 6 mm 57 8 mm 706 mm Unit to Replace Imaging Unit Imaging Unit Imaging Unit Imaging Unit Fuser Transfer Unit Transfer Unit There are areas of the image extremely light or are missing entirely and do not appear to be a repeating defect or in a single color Caution Leaving an Imaging Unit exposed to light for periods in excess of 10 minutes can quickly degrade its performance and result in early failure I nitial Actions Using a flashlight carefully examine the area around the Imaging Units and the openings between the Imaging Units and LED Heads Small obstructions such as hair or fibers can create streaks the page in certain areas Usually this will occur in high coverage areas where the fuser temperature is not high enough to fuse the toner on the media This causes toner to be re deposited further down the page Areas of the Printer that A
37. are seated connected and routed properly Yes Go to Step 6 No Reseat re route any damaged wiring harnesses 6 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board Chapter 4 Troubleshooting Paper Jams Note When a jam occurs to display the error code press the HELP button Error Code Contents of the operator panel display Area where the jam has occurred 370 Paper jam occurred around the duplex unit Duplex unit Rear area 37 Paper jam occurred around the duplex unit Duplex unit Middle area 372 Paper jam occurred around the duplex unit Front Cover or Duplex unit Front area 373 Paper jam occurred around the duplex unit Duplex unit Rear area 380 Paper jam occurred in the paper path Side Cover 381 Paper jam occurred in the paper path Top Cover Under the drums 382 Paper jam occurred in the paper path Top Cover Fuser unit 383 Paper jam occurred in the paper path Top Cover Fuser unit or Duplex Entry 384 Paper jam occurred in the paper path Top Cover Fuser unit or Exit area 390 Paper jam occurred during the paper feed process Multi Purpose Tray 39 Paper jam occurred during the paper feed Side Cover or Trayl 392 Paper jam occurred during the paper feed Side Cover or Tray2 393 Paper jam occurred during the paper feed Side Cover or Tray3 394 Paper jam occurred during the paper fe
38. chine This may take up to 60 seconds The System Maintenance Menu will appear Down arrow to Diagnostics and press Enter From Diagnostic Mode Down arrow to Switch Scan and press Enter Up arrow until REG L R DENS WEIGHT appears and select Enter READY SHUT DOWN xj RESTART ONLINE CANCEL Switch Scan gt ATTENTION REG L R DENS WEIGHT Four Hexadecimal number sets will be displayed The Rough Adjustment is the 4th number Example O9E 27D 000 12C READY SON a Jack nter ONLINE CANCEL REG L R DENS WEIGHT ATTENTION a 09E 27D 000 12C Adjust the 4th number as close to the desired 12C as possible acceptable range 10E 13E by rotating the adjustment screw See illustration below Press the Back button three times to exit diagnostic mode and restart the printer Sensor Cover Opening for Adjustment Media Thickness Sensor Fine Adjustment Re enter Service Mode using the above procedure Press the Menu Down button to Diagnostic Mode and select Enter Press the Menu Up button to MEDIA WEIGHT ADJ PA and select Enter The display should now read EDIT THICKNESS DATA select Enter THICKNESS SAMPLE PAGE P 3 should be displayed Press the Menu up button and the display should now read PAPER THICKNESS P1 T2 100um OFFSET 0000H At this point the measurements of all 4 transparency sheets are going to be entered Note all values to be entered are located
39. completely removed from the affected color Areas of the Printer that Apply to Light Print in Only One Color Imaging Unit LED Head Engine Control Board Toner Supply Troubleshooting Steps Resolution 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Print the 100 Solid Fill test print Can the problem be isolated to one primary color Yes Go to Step 3 No Light Print Color in Only One 3 Remove the Toner Cartridge and check for toner starvation in the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to Step 4 4 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the high voltage contacts Are the contacts contaminated Yes Clean the contacts No Go to Step 5 5 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 6 6 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the LED Head No Go to Step 7 7 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Reseat the wiring Harnesses in the following No Replace order Transfer Unit LVPS Engine Control PCB Blank Prints Engine Cont
40. duplex unit and rollers and clean thoroughly O Check for a piece of paper or foreign substance in the paper path Condition Paper jam 371 occurs when paper jams in the middle area of the duplex unit 1 The DUP R sensor does not return to OFF state within the predefined time after it changed to ON state 2 The DUP F sensor does not change to ON state within the predefined time after the DUP R sensor changed to ON state 3 The DUP F sensor does not return to OFF state within the predefined time after it changed to ON state The printer stops printing immediately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper Dust toner etc 2 A piece of paper foreign substance etc has got stuck in the DUP R or DUP F sensor lever 3 DUP R or DUP F sensor motion failure How to remove the jammed paper Open the duplex cover Remove all the sheets that have jammed close the duplex cover Le Pull out the duplex unit Pull the lever at the right side of the duplex open Hold the two levers and slowly pull out the duplex unit until it stops Open the cover in front by grabbing the knob and remove the jammed paper Open the inside cover in the same manner and remove the jammed paper if any Return the covers 2 to the original positions and the duplex unit to the printer Return the covers 2 to the original positions and the duplex unit to the printer If you have b
41. e as necessary e Remove and clean all paper trays e Clean the Color Registration and Automatic Density Control Sensors e Check cleanliness of interior and exterior including fans clean as necessary e Check the print engine and Fiery Controller firmware version located on the first page of the configuration sheet Update as necessary e Print a PS test page and Demo page diagnose and repair any problems as indicated e Review proper printer operation using a customer file if possible Check with the customer regarding any special applications they may be running e Review with the customer all work that was performed and discuss proper printer care and the importance of properly using the shut down sequence to prevent Hard Drive issues Perform the following general cleaning steps as indicated by the printer s operating environment Caution Never apply alcohol or other chemicals to any parts in the printer Never use a damp cloth to clean up toner If you remove the Image Drum Units place them in a light protective bags or similar means to protect the drums as exposure to light can quickly degrade performance and result in early failure Record number of sheets printed on a service log left with the printer Print several sheets of paper to check for problems or defects Turn off the printer Clean all fans to remove excess dust Ensure that all cover vents are clean and free of obstructions Remove any debris o
42. e settings are modified and exiting from the menu 3 Print Page Count This sets whether to Show Hide the display of the Functions Configuration Print Page Count or Total Page 4 Diagnostic Mode Used to perform diagnostic tests such as Motor amp Clutch and Switch Scan to assist in troubleshooting motor clutch sensor and switch operation READY SRE DOWN C Back PER Enter ONLINE CANCEL ATTENTION Button Function Back Returns to the prior higher level menu structure if available If help text is displayed pressing Back restores the current menu item Cancel Terminates the current test or cancels current Help display Help Provides help information if available Pressing Help again restores the current menu item and removes the help text Up Arrow Scrolls up one menu item within a menu list Used to increment data in Down Arrow Enter tests requiring user input Scrolls down one menu item within a menu list Used to decrement data in tests requiring user input Enters the highlighted menu Executes the current test item Used to select a data value entered by the user Note The best method of exiting Service Diagnostics is to cycle printer power This insures all printer components are reset Also an occasional paper jam is normal on the first print if clutch or solenoid tests were run The Motor amp Clutch Test under the Diagnostics menu in service mode can be an important to
43. ed Side Cover or Tray4 395 Paper jam occurred during the paper feed Side Cover or Tray5 400 Incorrectly sized paper has been used Side Cover 401 Multiple sheets of paper were fed through together Side Cover remains in the printer after a jam These errors do not reference the actual jam which is referenced by 3xx errors 631 Tray 1 Side Cover 632 Tray 2 Side Cover 633 Tray 3 Side Cover 634 Tray 4 Side Cover 635 Tray 5 Side Cover 637 MP Tray Side Cover 638 Paper Transport Path Transfer Belt 639 Paper Exit Path 640 Duplex Entry Path 641 Duplex Reversal Path 642 Duplex Transport Path 643 Finisher Input Area 644 Finisher Saddle Transport Path 645 Finisher Paper Stack Eject 646 Saddle Stack Eject 647 Inverter Paper Eject 648 Inverter Reverse Stacker Area 649 Inverter Input Area Area where paper jam has occurred Paper Exit area Face Down 381 380 A gt 4 LP Ad ia da ae la a UJ U 382 384 Paper Exit area Face UP 390 Multi Purpose Tray 372 Duplex Unit om 392 393 394 395 Names of various sensors and their locations Job Off sensor Job Off Exit sensor Duplex In Sensor DUP IN1 Duplex In Sensor2 DUP IN2 Duplex Rear Sensor DUP R Duplex Front Sensor DUP F Write Sensor WR IN Sensor2 IN2 MPT Hopping Sensor MPT HP IN Sensor1 IN1 Tray1 Hopping Sensor Tray1HP Tray2 IN Sensor
44. een performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Pull out the duplex unit and check the following areas and clean inspect them Hold the two levers and slowly pull out the duplex unit until it stops Continue to pull it out slowly while lifting it slightly Frequent Jams Check the inside of the duplex unit and clean the rollers Check for a piece of paper or foreign substance in the paper path Check for smooth operation of the sensor arms Jam indication though there seems to be no jammed paper Check for a piece of paper or foreign substance in the DUP R and DUP F sensor Check for smooth operation of the sensor arms iB i N UN Condition Error 372 occurs when paper jams in the front area of the duplex unit 1 The IN2 sensor does not change to ON state within the predefined time after paper has exited from the duplex unit The printer stops printing immediately when the jam occurs Cause 1 Transport rollers or registration rollers cannot transport paper because they have become dirty with paper dust etc 2 A piece of paper foreign substance etc got stuck in the IN2 sensor lever 3 IN2 sensor motion failure How to remove the jammed paper Open the trayl side cover Pull the jammed paper in the direction shown Close the tray1 side cover Pull out the d
45. er Is the AC voltage available at the outlet 3 Check the Inverter connection Go to Step 4 Connect the Is the Inverter interface cable Inverter to the securely connected at both ends Finisher 4 Replace the Inverter Power Supply Replace the Inverter Complete Does the error persist Control Board Control Panel Communication Failure Error Codes that Apply 050 and 187 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Control Panel 2 Control Panel I nterface Cable 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the Control Panel connection Go to Step 2 Connect the Control Is the Control Panel Harness Panel harness connected to the Engine Control Board 2 Check all pins on the Control Panel Replace the Engine Replace the harness Harness for continuity Control Board Disconnect the harness from the If the error persists Engine Control Board and Control replace the Control Panel connectors Panel Is the harness conductive Error in the Transfer Belt Error Codes that Apply 330 and 917 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply aor Transfer Unit Transfer Unit Motor Belt Rotation Sensor Engine Control Board
46. es Life Item Description Drum C M Y K Displays the remaining life span of drum as a percentage Select C M Y or K Belt Displays the remaining life span of the belt unit as a percentage Fuser Displays the remaining life span of the fuser unit as a percentage Toner C M Y K Displays the remaining life span of toner as a percentage Select C M Y or K Network The items and settings displayed are specific to your system Full details are given in the Configuration Guide Information given is also available on the printed configuration sheets Paper Size in Tray Item Description Displays detected paper size of selected Tray Tray MP Tray Displays detected paper size of the MP Tray System Item Description Serial Number Displays serial no of the printer Asset Number Displays Asset Number Asset Number is 8 alphanumeric characters that can be assigned by a user Same as Asset Number of Menu Map CU Version Displays version no of CU Fiery Controller firmware Same as CU version of Menu Map PU Version Displays version no of PU Engine Board firmware Same as PU version of Menu Map Displays total RAM memory installed in the printer Tota Memory Same as Total Memory of Menu Map HDD Displays size of hard disk and file system version Same as HDD of Menu Map Print Pages Item Description PS Test Page Prin
47. ese troubleshooting procedures Ask specific questions of the operator to determine actual problem Generate Configuration Pages to ascertain if all updates are installed consumable life and to use for reference after changes are performed Generate ID Check Pattern test print PS Test Page and Demo Page Follow Standard Preventative Maintenance procedures and clean the printer Verify the media used is supported by the printer Verify the media settings are correct at the Control Panel Print the PS Test and Demo pages to see if it is an application problem Note For troubleshooting purposes it is important to note the direction of paper feed in the printer to establish if the problem is a process issue or a scan issue Use the diagram below as a basis to determine orientation For troubleshooting purposes this document will assume all issues have been fed in the LEF long edge feed or Letter direction Non Operator Side Lead Edge Trail Edge Paper Feed Direction Se Process gt Operator Side Scan gt Final Actions to perform after using any of these troubleshooting procedures e Perform printer and scanner calibrations from printer and through Command Workstation e Generate Configuration Page and attach to the Service Log e Generate PS Test Page and Demo Page and attach to the Service Log The overall image density is too light in all colors If the image is light in only one color see Light Prin
48. he jammed paper Open the duplex cover Remove all the sheets that have jammed Close the duplex cover Sy Remove all the sheets that have jammed Pull up the fuser s blue levers both sides and remove the jammed paper in the direction indicated by the arrow If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Open the duplex unit cover and check the following areas and clean them Frequent Jams Check if there is a piece of paper or foreign substance in the DUP INI sensor Check if the DUP IN1 sensor moves up and down smoothly Check the white lever operation Condition Jam near the exit area 1 When the printer is turned on or the cover is opened and closed Job Off sensor has changed to ON state The printer stops printing immediately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper Dust toner etc 2 A piece of paper foreign substance etc got stuck in the Job Off sensor lever 3 The Job Off sensor motion failure How to remove the jammed paper Open the top cover Check if there is a piece of paper or foreign substance near the Job Off sensor Check Points Open the exit side cover and check the following areas and clean them Frequent Jams Check the inside of the exit
49. he tray setup settings and ensure Custom is set to Off 3 Print from a different tray 4 Clean the Pick and Feed Rollers Is the problem with the printer 2 Are the paper guides set snugly against the paper Yes Go to Step 2 No Advise the customer of the problem with the application Yes Go to Step 3 No Adjust the guides 3 Verify the size of media reported by the printer is the actual size Yes Go to Step 7 No Go to Step 4 4 Test the Paper Size Switches Run the Service Diagnostics Paper Size Switch tests Are the switches functioning correctly 5 Check the backside of the paper tray for proper movement of the paper size plate while adjusting the tray guides Did the plate move with the guides Yes Go to Step 5 No Go to Step 6 Yes Go to Step 7 No Replace the tray 6 Check the wiring harness to the Paper Size Switch for damage or defects Is the wiring harness defective Yes Replace the wiring harness No Replace in this order Paper Size Switch Engine Control Board or Option Control Board 7 Inspect the tray pick and feed rollers for dirt debris or excessive wear Yes Clean or replace the rollers No Go to Step 8 8 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board There are areas of the image that are extremely light or missing entirely These mis
50. iece of paper foreign substance etc has got stuck in the DUP IN2 sensor lever 3 DUP IN2 sensor motion failure How to remove the jammed paper Open the duplex cover Remove all the sheets that have jammed Close the duplex cover Open the duplex unit cover and check the following areas and clean them Check Points Jam mdicationthough there seems to be no janmed paper O Check for a piece of paper or foreign substance m the DUP IN1 sensor O Check ifthe DUP IN sensor anm moves up and doym smoothly Frequent Jams O Check the inside of the duplex unt and rollers and ckanthoroughh O Check for a piece of paper or foreign substance m the paper path Condition Paper jam that occurred while the paper was being transported by the registration roller after it was hopped normally 1 The IN2 sensor does not change to ON state within the predefined time after the registration roller started to rotate 2 The WR sensor does not change to ON state within the predefined time after the IN2 sensor changed to ON state 3 When the printer is turned on or the cover is opened and closed IN1 or 2 is ON state The printer stops printing immediately when the jam occurs Cause 1 Registration rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A piece of paper foreign substance etc How to remove the jammed paper Open the trayl side cover Pull the jammed paper in the directi
51. in Imaging Unit Supply Roller 102 mm in Imaging Unit Fuser Belt 124 mm Fuser Heat Roller 87 3 mm in Fuser Transfer Unit Belt 706 mm Transfer Unit Generating and Analyzing 100 Solid Fill Test Pages These prints consist of 100 solid fill in CMYK Each color can be selected individually or in combinations Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the printer unit This may take up to 60 seconds The System Maintenance Menu will appear Down Arrow to Diagnostic Mode and press Enter Down arrow to Test Print and Select Enter Print Execute will appear Down arrow to Output Bin READY Woo Back inter ONLINE CANCEL Test Print ATTENTION Print Execute READY Wo amp Back nter ONLINE CANCEL 7 Output Bin ATTENTION Face Down READY SHUTDOWN La Jack nter ONLINE CANCEL i Test Print ATTENTION Job Offset READY SHUTDOWN ae RESTART Test Print ATTENTION Duplex e ONLINE CANCEL Page down to Color Select On READY SHUT DOWN Sack rte ONLINE CANCEL 3 ATTENTION Select On Line Key Screen will appear where you can select each color to print Use the ON Line Key to turn off all colors you do not wish to print Example for a Magenta print turn off Yellow Cyan and Black To turn On Off the individual colors use the On Line key Once the desired color menu is set Select
52. installed and fully seated Go to Step 3 Repl the indicat 3 Check the Unit version using Replace the Engine aise dol ee the Configuration Sheet Control Board Is the version current Toner Sensor Detection Error Error Codes that Apply 160 Yellow 161 Magenta I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply verre Toner Cartridge Image Drum Unit Toner Motor Imaging Drum Unit Sensor Board Engine Control Board Troubleshooting Procedure 162 Cyan 163 Black Steps Action Taken Yes No Check the following for evidence of 1 fault or damage Replace any damaged Go to Step 2 Toner Cartridge parts Imaging Unit Agitator Bar Low Toner Sensors Is there any damage debris or blockage 2 Test the affected Toner Motor E Replace the motor If 1 Remove the Toner Cartridge O tO Step the error persists 2 Run the motor Clutch test to replace the Motor test the Toner Supply Motor test Driver Board Does the motor rotate Does the plunger that engages the 3 Agitation Bar move in and out while Go to Step 4 Replace the Toner the Toner Motor rotates Supply Camshafts Test the affected Low Toner Sensor 1 Remove the CM or YK Imaging Replace the Engine Replace the 4 Units Control Board Imaging Unit 2 Run the Scan switch test to test Sensor Board the Toner Cart Sens
53. ints Control panel test prints must first be enabled in service mode Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the printer unit This may take up to 60 seconds Select Maintenance Print Menu Select Enter READY SHUTDOWN 4 RESTART ATTENTION e READY SHUTDOWN 4 RESTART Led ATTENTION e System Maintenance piee epi OKI USER Maintenance Print Menu Print Page Count Maintenance Print Menu Enable Disable ONLINE CANCEL Select Cancel to exit service mode and restart server To generate the ID Check Pattern test print select Menu arrow down to Print Pages READY SHUT DOWN RESTART e 3 ATTENTION e SHUTDOWN 4 RESTART ATTENTION Configuration ONLINE CANCEL Print Pages Suspend Printing Resume Printing Usage Report ONLINE CANCEL Statistics Report Error Log ID Check Pattern Things to observe when analyzing the ID Check Pattern test page include Note Streaks in Process Direction in the direction of feed parallel with paper travel Banding in Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis registration Consult the Repeating Defect Spacing Chart below Repeating Defects Spacing Component Defect Spacing Replace Imaging Drum 94 mm in Imaging Unit Developer Roller 49 mm in Imaging Unit Charge Roller 37 4 mm
54. ion Control Board Does this resolve the issue 2 Complete Replace the Fan Error Codes that Apply 181 919 I nitial Troubleshooting Actions to Take 1 Reseat the Duplex Unit 2 Cycle the Printers Power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Duplex Unit 2 Motor Driver Board Troubleshooting Procedure Steps Action Taken Yes No Replace the Duplex 1 Check the Duplex Unit connector for Replace the connector i4 If the pede damage Is the connector damaged persists go to Step 2 2 Check all pins on the DUPLEX Wiring Replace the Motor Replace the DUPLEX Harness for continuity Driver Board If the Harness Disconnect the DUPLEX Harness error persists go to Is the DUPLEX Harness conductive Step 3 3 oe 2 pins one ans in Replace the Engine Replace the Harness continuity Disconnect the ribbon Control Board cable Is the cable conductive Error Codes that Apply 180 to 186 910 Tray 1 Motor Error 911 Tray 2 Motor Error 912 Tray 3 Motor Error 913 Tray 4 Motor Error 924 Tray 2 Abnormal Voltage Detection 925 Tray 3 Abnormal Voltage Detection 926 Tray 4 Abnormal Voltage Detection I nitial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 High Capacity Feeder Control Board 2 Engine Control Board Troubleshooting
55. it contacts are in working condition and clean Yes Clean the or replace the drum contacts No Go to Step 10 10 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the high voltage contacts Yes Clean the contacts No Replace in the following order Transfer Unit HVPS There are faint ghostly images appearing on the page The images may be either from a previous page or from the current page This type of artifact can be related to the percent coverage called out in the file being printed If the colors are offset by less than 10 mm this represents mis registration not ghosting Ghosting This can be the Imaging Unit green roller where a residual image is left on the green film which is then deposited further down the page This is most noticeable on images that have a dark background with light text The text is ghosted down the page at 94 mm intervals This is caused by a defective Imaging Unit Ghosting every 49 mm is caused by the developer roller and is a limitation of the design therefore technicians should not replace Imaging Units for this type of ghosting Hot Offset This can be characterized by a repeating image every 87 3 mm or 124 mm The Fuser temperature is set too high for the given media and the toner adheres to the Fuser rollers causing the image to be deposited further down the page or on the following pages Offsetting occurs on media if the fuser s temperat
56. ity Paper Feeder Tests Item Tested Remark TRAYS GEARED MOTOR Runs the Tray 5 geared motor for 10 seconds TRAY4 GEARED MOTOR Runs the Tray 4 geared motor for 10 seconds TRAY3 GEARED MOTOR Runs the Tray 3 geared motor for 10 seconds TRAY2 GEARED MOTOR Runs the Tray 2 geared motor for 10 seconds TRAY5 ROLLER CLUTCH Runs the Tray 5 roller clutch for 10 seconds TRAY4 ROLLER CLUTCH Runs the Tray 4 roller clutch for 10 seconds TRAY3 ROLLER CLUTCH Runs the Tray 3 roller clutch for 10 seconds TRAY2 ROLLER CLUTCH Runs the Tray 2 roller clutch for 10 seconds TRAYS FEED MOTOR Runs the Tray 5 feed motor for 10 seconds TRAY4 FEED MOTOR Runs the Tray 4 feed motor for 10 seconds TRAY3 FEED MOTOR Runs the Tray 3 feed motor for 10 seconds TRAY2 FEED MOTOR Runs the Tray 2 feed motor for 10 seconds TRAYS MOTOR Runs the Tray 5 motor for 10 seconds TRAY4 MOTOR Runs the Tray 4 motor for 10 seconds TRAY3 MOTOR Runs the Tray 3 motor for 10 seconds TRAY2 MOTOR Runs the Tray 2 motor for 10 seconds Fan Tests Item Tested Remark FAN ID Runs black image drum Fan for 10 seconds FAN BELT Runs the Transfer Belt Fan for 10 Seconds FAN FUSER Runs the Fuser Fan for 10 Seconds FAN PU BOARD Runs the PU Board Fan for 10 Seconds FAN POWER Runs the Power Supply Fan for 10 Seconds Inverter Tests Item Tested Remark INV REGIST CLUTCH Inverter Registration Clutch ON OFF for 10 seconds INV PRESSURE SOLENOID Inverter Pressure solenoid ON OFF for 10 seconds INV SEPARATER Inverter Se
57. l H L Sensor Paper Slack H ON Sensor L OFF Waste H ON Toner Box L OFF Hall IC Disposal H Not toner box installed L Installed Y Toner Port Level Supply H L Location 3 Sensor Display Tested Condition H Off WR Sensor L On H Off WR Sensor nied Toner M H Off Sensor L On Cover H Open Face Up L Close Job Offset H ON Paper End L OFF Sensor Upper Side AD Value Thermister H AD Value OHP Sensor Xx H TAG M UID H presence HEIRAT Port Level Phase H L Sensor Belt Hall IC H ON L OFF Waste H ON Toner Hall L OFF IC M Toner Port Level Supply H L Location 4 Sensor Display Tested Condition H Off Exit Sensor L On Toner C H Off Sensor L On Job Offset H ON meme L OFF Pos Sensor Media Frequenc Weight a y Detect AD Value ambient KKH temperature Thermister ID Up Down H Up Sensor L Down TAG C UID H Presence C Drum Phase dw Level Sensor Waste Toner H ON Hall IC L OFF C Toner Port Level Supply H L MPT PE HOP CVO HOME TRAY1 PE PNE CVO TRAY1 HOP LIFT TRAY1 CASETTE SIZE TRAY2 PE PNE CVO TRAY2 HOP LIFT FEED TRAY2 CASETTE SIZE TRAY3 PE PNE CVO TRAY3 HOP LIFT FEED TRAY3 CASETTE SIZE TRAY4 PE_PNE_CVO TRAY4 HOP_LIFT_FEED TRAY4 CASETTE SIZE DUP INS_ REAR_FRONT DUP STACK_COVER MPT Paper End Sensor 1st Paper End 1st Hopping Sensor 1st Paper Size 1 Switch 2nd Paper End Sensor
58. mage drum motor for 10 seconds ID UP DOWN Runs Image Drum Up Down Motor for 10 Seconds DISPOSAL TONER TUBE Runs Disposal Toner Tube for 10 Seconds TONER SUPPLY MC Runs the Magenta Cyan Toner Supply Motor TONER SUPPLY C Runs the Cyan Toner Supply Motor TONER SUPPLY M Runs the Magenta Toner Supply Motor TONER SUPPLY KY Runs the Black Yellow Toner Supply Motor TONER SUPPLY Y Runs the Yellow Toner Supply Motor TONER SUPPLY K Runs the Black Toner Supply Motor Printer Paper Feed Tests Item Tested Remark TRAY1 GEARED MOTOR Runs the Tray 1 geared motor for 10 seconds TRAY1 MOTOR Runs the Tray 1 motor for 10 seconds M ID Motor Runs Magenta image drum motor for 10 seconds JOB OFFSET Runs the job offset mechanism for 10 seconds REGISTRATION SHUTTER Activates the Regis solenoid ON OFF for 10 seconds FACEDOWN SOLENOID Face Down solenoid ON OFF for 10 seconds EXIT SOLENOID Exit solenoid ON OFF for 10 seconds MPT LIFT UP Runs the MPT tray lift up motor MPT MOTOR Runs the MPT tray paper feed motor REGIST CLUTCH Runs the registration clutch for 10 seconds REGIST MOTOR Runs the registration motor for 10 seconds FUSER RLS Rotates the fuser rollers in steps FUSER MOTOR REVERSE Runs the fuser motor in reverse for 10 seconds FUSER MOTOR Runs the fuser motor for 10 seconds BELT MOTOR Runs the transfer belt motor for 10 seconds Duplex Tests Item Tested Remark DUP FAN Runs the Duplex Fan for 10 seconds DUP MOTOR Runs the Duplex Motor for 10 seconds High Capac
59. med paper Open the top cover Push the blue lever of the basket handle to release the lock of the basket Pull up the basket Remove all the sheets that have jammed Pull up the fuser s blue levers both sides and remove the jammed paper in the direction indicated by the arrow Press up the lock lever in the direction of arrow Take out the fuser Pull up the fuser s blue levers both side and remove the jammed paper remove paper from the exit area If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Open the exit side cover and check the following areas and clean them Open the Face up Stacker Open the exit side cover Frequent Jams Check the inside of the exit side cover and rollers and clean thoroughly Check for a piece of paper or foreign substance in the paper path If jamming issues continue replace the fuser Condition Paper jam in the fuser or near the entrance to the duplex unit 1 The DUP INI sensor does not change to ON state within the predefined time after the Exit sensor changed to ON state The printer stops printing immediately when the jam occurs Cause 1 Paper path switch separator does not work 2 A piece of paper foreign substance etc got stuck in the DUP INI sensor lever 3 DUP INI sensor motion failure How to remove t
60. n below by selecting Manage Color from the Server drop down menu in Command WorkStation 4 ColorWise Pro Tools File Tools Help C9800G 36AE6B_3640A3 ColorEditor Profile Manager Double click on the Calibrator utility shown above One of the following screens will appear ziii Standard Expert Standard Expert 1 Select Measurement Method 1 Select Measurement Method 2 Check Print Settings BB Calibrator 9800G 36AE6B_3640A3 Oj x 3 Generate Measurement Page 4 Get Measurements 2 Check Print Settings Calibration Set Screen Setting fi 2x6 Dot Screen Measured 30 0804 12 50 10 By User Default Measure From File Method Default 5 Print Pages optional Comparison Pages M Print 6 View Measurements optional Ieasuremerts Table a View 30 0804 12 50 10 Detauit Defeut 3 Generate Measurement Page o 4 Get Measurements Measure From File Restore Device Apply Done Restore Device Save to File App Done Diagram Standard Calibrator Utility Diagram Expert Calibrator Utility The Scanner unit can be calibrated via both the Standard and Expert Calibrator processes shown above This article will use the Standard Calibrator to demonstrate the process for the remainder of the document The instructions are the same for calibrating the scanner via Standard and Expert Calibrator modes In Select Measurement Method item 1 of
61. n them Fan paper well and align the edges then set them in the tray Pull out the tray Open the side cover Clean or replace the rollers Check Paper Guides Jam indication though there seems to be no jammed paper Check for a piece of paper or foreign substance in the IN1 or 2 sensor Check if the I N1 or 2 sensor arm moves up and down smoothly Frequent Jams Check the registration roller and clean thoroughly Check for a piece of paper or foreign substance in the paper path Code Chapter 5 Troubleshooting Self Diagnostic Codes Cause Description Remedy 001 to 007 CPU Exception 001 ASP PCB Key Chip Error 002 Unauthorized HDD Copy 003 Unauthorized Software Configuration 004 EEPROM Missing CU Font ROM Hash Error Power Off On Replace Fiery PCB must move EEPROM to new board Re mount Slot B Rom DIMM Replace Slot B Rom DIMM Replace Fiery PCB must move EEPROM to new board CU Resident RAM Check Error Replace Fiery PCB must move EEPROM to new board CU Slot 1 DIMM RAM Check Error Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board CU Slot 2 DIMM RAM Check Error Slot 1 RAM Speed Error Specification of DIMM in CU RAM Slot is Unsupported Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board Use a Standard RAM DIMM Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM
62. ne Board See 073 to 075 Video Overrun Detected Parameter Match Check Error Finisher Un restorable Error For sub codes see Check Connections Replace Fiery PCB must replace EEPROM If Condition Does Not Change Replace Fiery PCB must replace EEPROM Finisher Interface Error Inverter Power Supply Error Error Detected in Engine Read Write at Power On Error Detected in Engine SRAM Read Write at Power On Error Detected in Engine EEPROM Test at Power On Error Detected in Engine EEPROM Presence at Power On Error Detected in Engine Control Logic Self Diagnostic Error Codes Printer Code Cause Description Remedy 111 to 117 An Optional Unit for Another Model is Detected 111 Duplex 112 2 Tray 113 3 Tray 114 4 Tray 115 5 Tray 116 Finisher 117 Inverter Install Option Check Connections Replace Engine Control Board Low Voltage Power Fan Error Environmental Sensor Error Environmental Sensor Error MT Home Position Detection Error 126 Sensor Dew Error Wait for Printer to Acclimate to Environment Turn On Power See Environmental Sensor Failure 127 Fuser Cooling Fan Error 128 Engine Fan Motor Error 01 Fuser Fan 02 Power Fan 03 PU Motor Fan 04 Belt Fan 05 ID Fan 06 Top Cover Fan 131 to 134 LED Head Error 131 Y Head 133 C Head 132 M Head 134 K Head 142 Color Up Down Error
63. ngine Control Board Troubleshooting Steps Resolution 1 Is the printer in direct sun light Yes Move the printer No Go to Step 2 2 Does the background appear to be in only one of the primary colors Yes Go to Step 3 No Go to Step 4 3 Check the Imaging Unit drum for toner contamination Remove the Imaging Unit of the problem color Is there a film of toner across the surface of the drum Yes Replace the Imaging Unit No Go to Step 4 4 Verify the printer is operating within its environmental specifications Low humidity increases the degree of background toner Yes Go to Step 5 No Advise the customer of the environmental specifications 5 Check the Transfer Unit belt Is the background contamination a mixture of colors and excessive Is the Transfer Unit belt contaminated with toner 6 Is the customer printing on high gloss media Yes Replace the Transfer Unit No Go to Step 6 Yes Advise the customer of the limitation of this printer No Go to Step 7 7 Check minimum clearances around the printer especially sides and back as it can cause heat buildup Are clearances within specifications Yes Go to Step 8 No Advise customer 8 Test the Fans Heat build up under the Imaging Units can cause toner to stain the background Are the fans operating correctly Yes Go to Step 9 No Replace the defective fan 9 Check that the Imaging Un
64. ntrol Panel and driver settings match Yes Go to Step 2 the loaded media Try different media to verify consistent reproducible problem No Have the customer load approved media or correct the settings 2 Print the configuration page to verify the operating environment Yes Go to Step 3 No Advise customer regarding NOTE Low humidity less than 20 relative humidity can cause mottling on the printer s environmental prints specifications 3 Check for toner contamination on the high voltage contacts Remove the Yes Clean the contacts Imaging Units and Transfer Unit Is there contamination No Go to Step 4 4 Check Replace the Transfer Unit Is the problem resolved Yes Complete No Replace in the following order LVPS HVPS Engine Control PCB The colors produced by the printer are dramatically different from the color expected Initial Actions Areas of the Printer that Apply to Unexpected Colors Imaging Unit HVPS Engine Control Board Troubleshooting Steps Resolution 1 Print the ID Check Pattern Demo PS Test Page and evaluate the colors Are the colors on the test pages representative of what the customer expects Yes Complete the problem is with the Customer application No Go to Step 2 2 Print a configuration page to check the Imaging Unit life remaining If the Imaging Unit is reaching it s maximum image count this can reduce print quality Yes re
65. ol in assisting in the diagnosis of service related issues in the ES3640 CX3641 MFP The test gives you the ability to test the operation of all of the motors clutches and solenoids in the Printer Large Capacity Feeder and Duplexer that are indicated below For additional information see Component Disassembly Guide JOB OFFSET FAN FUSER FACE DOWN SOLENOID L Z BELT MOTOR FUSER MOTOR REGISTRATION SHUTTER EXIT SOLENOID DUP MOTOR 1 DUP MOTOR 2 FAN POWER TRAY1 MOTOR MPT MOTOR TRAY1 GEARED MOTOR TRAY2 MOTOR TRAY2 GEARED MOTOR TONER SUPPLY MC TONER SUPPLY KY FAN ID ID MOTOR C ID MOTOR Y ID MOTOR M ID MOTORIK FAN PU BOARD REGIST CLUTCH REGIST MOTOR TRAY2 ROLLER CLUTCH TRAY2 FEED MOTOR Using the Motor amp Clutch Test Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds From Diagnostic Mode Down arrow to Motor amp Clutch Test and press Enter From this menu pressing the Down Arrow Key will scroll through the following table of tests Simply select Enter to execute and Cancel to terminate the selected test Image Drum Toner Waste Toner Tests Item Tested Remark K ID Motor Runs black image drum motor for 10 seconds C ID Motor Runs Cyan image drum motor for 10 seconds M ID Motor Runs Magenta image drum motor for 10 seconds Y ID Motor Runs Yellow i
66. on a label on each transparency Enter the Values as follows P 1 This is the top sheet when placed in the MP tray P 2 This is the second sheet P 3 This is the third sheet P CHK This is the bottom sheet that is placed in the MP tray To enter the value for P 1 press the Enter button so that the Ones unit columns begins flashing example T 110um the digit in red will be flashing Use the Menu UP amp Menu Down buttons to change the value of the Ones column Press the On Line button to change from the Ones to the Tens column ex T 110um and again use the Menu Up amp Menu Down buttons to change the value Last press the On Line button to change from the Tens column to the Hundreds ex T2110 column and once again use the Menu Up amp Menu Down buttons to change the value Once the T value for P 1 is set correctly press the Enter button to exit the value adjustment Press the Menu Up button to change between P values and repeat the steps above to enter the correct measurement values for P 2 P 3 amp P CHK Once all of the values are set correctly for all four transparency sheets press the Back button so that the display now reads EDIT THICKNESS DATA again Press the Menu Up button so that the display reads WEIGHT SCAN ADJ EXEC Place the stack of 4 transparency sheets in the MP tray so that they are stacked according to step 6 Press the Enter button and the unit should begin feeding all 4 sheets Once all 4 sheets a
67. on shown Close the tray1 side cover If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Open the tray1 side cover and the side cover and check the following areas and clean them Jam indication though there seems to be no jammed paper O Check for a piece of paper or foreign substance in the IN1 or 2 sensor O Check if the IN1 or 2 sensor arm moves up and down smoothly Condition Paper jam has occurred while the paper was being transported by the registration roller the belt unit or the fuser 1 The EXIT sensor does not change to ON state within the predefined time after the WR sensor changed to ON state 2 The IN2 sensor does not return to OFF state within the predefined time after the IN1 sensor returned to OFF state 3 The WR sensor does not return to OFF state within the predefined time after the IN2 sensor returned to OFF state The printer stops printing immediately when the jam occurs Cause There are several possible causes for this problem 2 1 Registration rollers cannot transport paper because they have become dirty with paper dust toner etc and this causes the paper to slip 2 2 A piece of paper foreign substance etc has got stuck in the IN2 WR or EXIT sensor lever 2 3 IN2 WR or EXIT sensor motion failure 2 4 Belt unit or the f
68. ons Do the gears and links function properly Replace the Cyan Imaging Unit Motor If the error persists go to Step 7 Replace the Up Down Mechanism Check for 24 V at the Motor Driver Board Replace the Motor Driver Board Replace the LVPS Error Codes that Apply 240 Flash memory Hardware 241 Duplex Flash Memory 244 Tray 4 Flash Memory 247 Sub CPU Flash Memory I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes 243 Tray 3 Flash Memory 248 Inverter Flash Memory No 1 Cycle power to the printer Replace the Engine Does the error reappear Control Board Complete Error Codes that Apply 111 Duplex Unit 112 Tray 2 Unit 113 Tray 3 Unit 114 Tray 4 Unit 116 Finisher Unit 117 Inverter Unit I nitial Troubleshooting Actions to Take 1 Reseat the Unit in Question 2 Cycle the Printers Power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Unit indicated by the Code 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check for evidence of fault or damage 1 to the indicated unit Replace any damaged Go to step 2 Is there damage evident parts 2 Check that the Unit is correctly Reseat the Unit
69. or Check Sensor Connections 928 Fuser Motor Lock Error Check Re install Fuser Unit Replace the Fuser Unit Replace the Fuser Motor Waste Toner Transfer Motor Lock Error Check Waste Toner Unit Operation Replace the Waste Toner Motor Self Diagnostic Error Codes Printer Code Cause Description Remedy 930 Sub CPU Clock Frequency Error Check Connections of the Engine PCB S2M Replace the Engine PCB 931 to 935 Clock Frequency Error 931 Duplex 932 Inverter 933 Tray 2 934 Tray 3 935 Tray 4 Check Sensor Connections Replace for 931 V72 2 Board Duplex Control Board 932 V72 3 Inverter Control Board 933 to 935 V72 1 Hi Cap Feeder Control Board Waste Toner Transfer Error Cause Description Check that Basket Assembly is in Position Check Holder Magnet D Check Replace Hall IC PCB Replace Duct Assembly Remedy SDRAM Test Error Flatbed Replace Scanner Control Board SDRAM Test Error ADF ARM7 SDRAM SDRAM Failure Replace Scanner Control Board Replace Scanner Control Board A D Dark Calibration Error Flatbed Flatbed Lamp Error Replace Flatbed Lamp Replace Scanner Control Board See A D Dark Calibration Error ADF Replace Duplex Side of ADF Lamp 5 Lamp ADF Lamp Error Replace Scanner Control Board Blink See Home Position Sensor Error Check Replace Home Position Sensor 6 Lamp Flatbed Motor Err
70. or Does the sensor function correctly MT Home Position Detection Error Error Codes that Apply 125 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 MPT Home Position Sensor 2 Home Position Sensor Harness 3 Registration Motor 4 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the MPT Lift Plate by printing a Go to Step 3 Go to Step 2 job from MPT Does the Lift Plate operate correctly 2 Test the Registration Motor Replace the MPT Replace the Run the Motor Clutch test to test Assembly Registration Motor the motor Is the motor operating correctly 3 Test the MPT Home Position Sensor Replace the Engine Go to Step 4 Run the Scan Switch test to test Control Board the Sensor Does the sensor function correctly Check continuity of the MPT Home Replace the Engine Replace the 4 Position Sensor harness Is the wiring Control Board MPT Home Position harness conductive Sensor harness Error Codes that Apply 144 Yellow 145 Magenta I nitial Troubleshooting Actions to Take 146 Cyan 147 Black 1 Ensure that the Toner Cartridges are fully seated and locked into position 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply Toner Cartridge I mage Drum Unit
71. or Check Replace Flatbed Scanner Motor Blink Replace Scanner Control Board See Lamp Check Error Flatbed Replace Flatbed Lamp 7 Lamp Blink See Lamp Check Error ADF Replace ADF Lamp 8 Lamp Blink Code Cause Description Remedy 090 Finisher Stapler Error See Finisher Service Manual 091 Finisher Tray Elevator Error See Finisher Service Manual 092 Finisher Bin 2 Exit Belt Motor Error See Finisher Service Manual 093 Finisher Jogging Motor Error See Finisher Service Manual Finisher Main Feed Motor Error See Finisher Service Manual Check All Connections Paper Eject Motor Error Check Replace Motor Replace Finisher Control PCB Check Clean Replace Upper Limit Sensor Tray Raise Lower Error Check Replace Shift Motor Replace Shift Motor amp Finisher Controller as a set Check Replace Finisher Control PCB Check Clean Replace Alignment Sensor Aligning Motor Error Check Replace Alignment Motor Check Replace Finisher Control PCB Check Stapler Movement Connections Staple Motor Error Check Stapler Home Position Sensor Replace Motor Sensor Check Delivery Belt Batch Processing Motor Error Check Paper ejection Belt Check Belt Home Position Sensor Check Slide Motor Stapler Unit Feed Motor Error Check Home position Sensor Check Paddle Movement Check Paddle Home Position Sensor Paddle Motor Erro PIT Check Swing Guide Movement Check Swing Guide Home Position Sensor
72. ose the cover Slide the paper guide to the center Return cover to the original position y While lifting MP tray insert the white lever in the arm that supports MP tray and lock it by lowering the white lever Both sides 1B Move the paper guide outward close the paper supporter and close the MP tray Frequent Jams Check if there is a piece of paper or foreign substance in the IN2 sensor Check if IN2 sensor moves up and down smoothly Condition Paper has misfed from Tray 1 2 3 4 1 Even after the printer tries hopping operation three times Tray 1 to 4HP sensors do not change to ON state 2 The INI sensor does not return to OFF state within the predefined time after the tray to 4 HP sensor changed to OFF state Error391 Trayl Error392 Tray2 Error393 Tray3 Error 394 Tray4 The printer stops printing immediately when the jam occurs Cause 1 Hopping roller cannot transport paper because they have become dirty with paper dust toner wear etc 2 A piece of paper foreign substance etc got stuck in INI or tray to 4 HP sensor lever 3 INI or tray to 4 HP sensor motion failure How to remove the jammed paper Open the trayl side cover Pull the jammed paper in the direction of the arrow Close the tray1 side cover If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clear
73. p Front Sensor H Open L Close H Open L Close Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L MPT Home Position 1st Paper Size 4 Switch 2nd Paper Size 4 Switch 3rd Paper Size 4 Switch 4th Paper Size 4 Switch H Open L Close Port Level H L Port Level H L Port Level H L Port Level H L Switch Scan Test Finisher Inverter Display Detail on Printer LCD FIN S01 S02 S03 S04 FIN S05 S06 S07 S08 FIN S09 S10 Sii S12 FIN S13 S14 S15 S16 FIN S17 S18 S19 S20 FIN S21 S22 S23 S24 FIN S25 S26 S27 S28 FIN S29 S30 S31 S32 INV IN OUT EXIT COV INV REMAIN JOINT Location 1 Sensor Display Tested Condition Upper H OPEN Cover L CLOSE Sensor PI23 Bookbinding H Paper position present Sensor PI10 L Paper absent Bookbinding H Paper tray paper present Sensor L Paper PI13 absent Rear H Home matching position home L Not in position the home Sensor position Staple fold motor clock H L Clock PI14 Staple H Home home position position L Not in Sensor the home position Lower stack H Lower tray position Sensor L Not in the lower position Stack tray H Paper paper present Sensor L Paper Absent Entrance H ON Sensor L OFF
74. parator Clutch ON OFF for 10 seconds INV MOTOR B Runs the Inverter Motor B for 10 Seconds INV MOTOR A Runs the Inverter Motor A for 10 Seconds The Switch Scan Test under the Diagnostics menu in service mode can be an important tool in assisting in the diagnosis of service related issues in the ES3640 CX3641 MFP The test gives you the ability to test the operation of all of the sensors and switches in the Printer Large Capacity Feeder Duplexer and finisher that are indicated below For additional information see Electronic Components and Functions in this manual No5 1 Stacker Ful FD SNS No10 4 TAG C No10 3 TAG M No10 2 TAG Y No10 1TAG K r f r r No amp 4 JobOffest HP SNS No4 3 Cover Faos Up i No4 2 Cover Left Upper 6 4 Modia Weight SNS 1 Hum SNS 8 2 Temp SNS 18 1 MPT Hopping SNS we pose ANS Stackor Ful FU SNS qM T Gm 1 amp 1 MPT PE SNS 12 4 Waste Toner Hole IC 12 3 Ball Hols IC 13 2 Disposal toner box 1 3 WR SNS amp 1 2 Alignmert L R SNS 17 1 tstPaper END SNS 17 2 1sPaper Near END SNS Woi No 4 7 rSEeSW 21 2 NdLMer SNS 20 1 2ndPaper END SNS J 20 2 2ndPaper Near END SNS rm No22 1 N022 4 ppuan iuPapar Sto SW Using the Switch Scan Test Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds The
75. place the Imaging Unit No Go to Step 3 3 Print the 100 Solid Fill Test pattern and check for any missing colors Is the problem with a single color Yes Go to Step 4 No Go to Step 6 4 Is there debris or contamination on the LED Head Yes Clean them with a dry lint free cloth No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step 6 6 Swap the Imaging Unit of the problem color with any other Imaging Unit NOTE Remove the keys before swapping Print a Solid Fill Test Pattern to check for defects Has the problem color moved with the Imaging Unit Yes Replace the Imaging Unit No Go to Step 7 7 Check for toner contamination on the high voltage contacts Remove the Imaging Units and the Transfer Unit and Is there contamination on the contacts Yes Clean the contacts No Go to Step 8 8 Are the wiring harnesses on the LED heads undamaged properly routed and seated Yes Go to Step 9 No reseat the wiring harness 9 Inspect the high voltage wiring harness Yes reseat the wiring harness No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB This is usually caused by a damaged roller In some instances the spots may be dark instead of white
76. ppear sequentially ColorCal i x ColorCal x Starting Scan job submitted G Scanner calibrated ColorCal processing Continue Place grayscale strip face down so that it will be centered along the top edge of the ColorCal page Then place ColorCal page face down over the grayscale strip at the upper left hand corner of the scanner glass Press Continue Cancel Place the Kodak Gray Scale strip face down on the scanner glass and place the ColorCal Measurement Page face down on top of the strip as shown below KODAK Gray Scale 3 M Kodak Grey Scale LILLE aac ele aS JE D HH Sa ae a LL zl hir ColorCal kA Press the Continue button in the Place Patch Page window shown in instruction 11 The following screens will appear sequentially Es 5 xl Starting Scan job submitted The measurement process was successful ColorCal processing m Press the OK button in the above Measurement window The following screen will appear ES calibrator C9800G 36AE6B 3640A3 loj xj Standard Expert 1 Select Measurement Method colocar ad 2 Check Print Settings r Calibration Set Screen Setting copier Screen m Measured 04 07 05 07 03 44 By User Administrator Method ColorCal 3 Generate Measurement Page 4 Get Measurements Measure From File Restore Device Press
77. pply to Random Bands Lines Marks or Missing Spots Imaging Unit Fuser Transfer Unit Engine Control Board Troubleshooting Steps 1 Check for obstructions between the LED Heads and the Imaging Units Remove the Imaging Unit and inspect each Drum and corresponding area Remove any debris Resolution Yes Remove the obstruction or debris No Go to Step 2 2 Replace the Imaging Unit Does the image quality improve Yes Complete No Go to Step 3 3 Replace the Transfer Unit Does the imaging quality improve Yes Complete No Go to Step 4 4 Replace the Fuser Does the image quality improve Yes Complete No Go to Step 5 5 Replace the LED Head Does the image quality improve Yes Complete No Replace the engine PCB There are spots of toner randomly scattered across the page Toner melting off the Fuser thermistors can also place random spots onto prints I nitial Actions Verify the Imaging Unit Fuser and Transfer Unit are not at or near end of life Waste toner especially from the Transfer Unit can cause random spots to appear on the page Note Depending on the type of paper and environmental conditions some light amount of random background spotting is normal The whiter and glossier the paper the more noticeable it will be Areas of the Printer that Apply to Random Spots Imaging Unit Fuser Transfer Roller Troubleshooting Steps Resolution
78. r Does the sensor change state No Replace the Engine Control Board Test the Up Down Motor 1 Remove the Image Drum Units Replace the Engine 2 Run the motor Clutch test to test Control Board the Up Down Motor Does the motor rotate Does the Up Down mechanism move smoothly Go to Step 3 Check the UP Down Motor and 3 Up Down Mechanism for Obstructions RePair Replace the or broken gears that would prevent damaged parts movement Is there damage evident Replace the Engine Control Board Error Codes that Apply 310 I nitial Troubleshooting Actions to Take 1 Ensure that the Top Cover Latch is free of obstructions and fully closed 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Top Cover Interlock Switch 2 HVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of fault or damage Top Cover latch right side Top Cover Interlock Actuator Is there any damage or misalignment Replace any damaged parts Go to Step 2 Test the Top Cover Interlock Switch Run the Scan Switch test to test the Switch Does the switch function correctly Replace the Engine Control Board Go to Step 3 Replace the Top Cover Interlock Switch Does the error persist Go to step 4 Complete Check the s
79. r Supply Life Does the counter indicate end of life Yes Replace the Transfer Belt No Replace the Engine Control Board Toner Out Error Error Codes that Apply 410 Yellow 411 Magenta I nitial Troubleshooting Actions to Take 1 Replace the effected Cartridge 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply didam Toner Cartridge RFI D harness RFI D Reader Board Engine Control Board LVPS Troubleshooting Procedure 412 Cyan 413 Black Steps Action Taken Yes No heck Toner Cartri installation 1 d E E Ore en Go to Step 2 Correct the installation installed Replace the affected Toner Cartridge Go to Step 3 Complete 2 Does the error persist after a genuine Oki Toner Cartridge is installed 3 Check all pins of the RFID Harness for Replace the RFID Replace the RFID continuity Remove the Top Cover Reader Board Harness If the error Disconnect the RFID cable from the If the error persists go persists go to Step 4 RFID reader board and the Engine to Step 4 Control Board Is the cable conductive 4 Check continuity of the affected Replace the Engine Replace damaged Antenna Harness Control Board and then wiring Disconnect the harness from Replace the LVPS in the RFID Reader Board and RFID that order Antennas Is each harness conductive
80. r foreign objects from the Transfer Unit Fuser and Imaging Units Vacuum loose toner from the printer interior using a Type II toner vacuum only Remove and clean the paper trays Clean inspect all rubber rollers with a lint free cloth slightly dampened with cold water Replace as necessary o o OU Rh UN H Open the Top Cover Remove the Imaging Units and place it on a stable surface Working quickly to reduce light exposure clean the 4 contacts at the front of the Imaging Unit Clean the 3 contacts at the rear of the imaging unit Clean the contacts on the Housing Bias Assembly UAR UN H Li Housing Bias Assembly Imaging Unit LX NA TN Zozi 273 i ms 4 NA i d 1 Charge Roller iu fX p Uy I me Drum Le A a P e Sponge Roller Lu X remm Clean the LED Head if a vertical White band or White stripe appears on the print Caution Always use a soft dry lint free cloth to clean the LED Heads Never use solvents to clean the lens 1 Open the Top Cover 2 Clean each LED Head with a clean lint free cloth Clean the accumulated dust from the Feed Rollers Caution Use care not to scratch or otherwise abrade the roller surface while cleaning Gently rub the roller surface using a soft lint free cloth moistened with water 1 Access the rollers by removing Tray 1 or opening the MPT tray 2 Clean each roller with soft lint free cloth moistened
81. r on the back of the printed sheet of paper Initial Actions Areas of the Printer that Apply to Toner on Back of Print Imaging Unit Transfer Unit Troubleshooting Steps Resolution 1 Check and clean the Exit Rollers and paper path for toner or debris Does this correct the problem Yes Complete No Go to Step 2 2 Verify the printer is operating within its environmental specifications Yes Go to Step 3 No Advise customer on the specifications 3 Inspect the Transfer Unit Has the cleaning blade flipped or failing to clean the Transfer Unit 4 Select the Special media setting and experiment with alternate settings such as the next heaviest or lightest paper type Does this correct the problem Yes Replace the Transfer Unit No Go to Step 4 Yes Complete No Go to Step 5 5 Test the Fuser Print a test print and monitor the Fuser temperatures Are temperatures within specification Yes Replace Engine Control Board No Replace the Fuser The image is not centered on the page correctly Initial Actions Areas of the Printer that Apply to I mage Not Centered or Positioned Correctly Imaging Unit Transfer Unit Troubleshooting Steps Resolution 1 Check the user s application and driver settings to ensure the problem is with the printer and not with the settings 1 Print an internal page to verify the printer is functioning properly 2 Check t
82. re fed the display should read OK in the top left corner Once OK is displayed the adjustment procedure is completed If FAIL is displayed the Auto Media Sensor must be adjusted and or replaced and the procedure must be done over Press the Back button twice then press and hold the Shut Down Restart button until the display says to power off then cycle the printer power off on Print quality defects can be attributed to printer components consumables media internal software external software applications and environmental conditions To successfully troubleshoot print quality problems eliminate as many variables as possible The first step is to generate prints using printable pages embedded in the printer on paper from the Supported Media List Use paper from a fresh unopened ream that is acclimated to room temperature and humidity If the print quality defect is still present when printing on approved media then investigate software applications and environmental conditions The printers use separate Imaging Units to develop a latent image for each color where the colors are combined on the Transfer Unit to form the final image In most cases print quality defects are the result of one particular component in the print engine See the Repeating Defects chart When a single component of the Imaging Unit is causing a print quality defect replace the Imaging Unit When analyzing a print quality defect first determine if the defect occu
83. rive Step 4 Replace Scanner Step 5 Replace BY3 PCB and or Hard Drive Re image Hard Drive with the latest version 5 2 General Troubleshooting Troubleshooting Procedure Initial Actions 1 Remove and reseat the Fiery Control Board 2 Print an engine test print 3 Replace the Fiery Control Board 4 See DC Power Supply Troubleshooting Troubleshooting Procedure Initial Actions 1 Remove and reseat the Fiery Control Board 2 Replace the Control Panel 3 Replace the Fiery Control Board 4 Replace the Control Panel harness Troubleshooting Procedure Initial Actions 1 Check the wall outlet for available AC voltage 2 Cycle printer power 3 Check the Fiery Control Board LED s for a fault indication 4 Systematically remove all printer options to isolate a possible problem component Troubleshooting Procedure I nitial Actions The most likely cause is that the Fiery Control Board has not successfully loaded its NVRAM contents instructions into RAM All print engine operation halts and will only become ready when the Fiery Control Board successfully boots 1 Check for media or debris in the paper path 2 Power cycle the printer 3 Replace the Fiery Control Board 4 Replace the Hard Drive Troubleshooting Procedure I nitial Actions 1 Check the voltage at the AC wall outlet 2 Check the power cord for defects or a loose connection 3 Replace the Low Voltage Power Suppl
84. rol Board Areas of the Printer that Apply to Blank Prints Imaging Unit LED Head Engine Control Board Troubleshooting Steps Resolution 1 Print a 100 Solid Fill Test Print from the printer s Control Panel Is the entire test print blank Yes Go to Step 2 No Have the customer check there application and printer settings 2 Remove the Toner Cartridge and check for toner starvation inside the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the problem Yes Complete No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB The print image has a mottled appearance Note This defect is known to occur when manually duplexing at low humidity and when printing on heavy weight media Initial Actions Areas of the Printer that Apply to Mottled or Splotchy Prints Imaging Unit LED Head HVPS Engine Control Board Troubleshooting Steps Resolution 1 Ensure the media is approved and the Co
85. ror Codes that Apply 096 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply pu MM Finisher Control Board Finisher I nterface Cable Finisher Power cord Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Check the following for Go to Step 2 fault or damage evidence of fault or Finisher Interface Cable Power Cord damage Finisher connections Is there any Finisher Interface Cable damage Finisher connections Is there any damage 2 Check all the pins of the Finisher Go to Step 3 Replace the cable Interface Cable for continuity Is the cable conductive 3 Replace the Finisher Control Board Replace the Engine Complete Does the error persist Control Board Error Codes that Apply 097 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply oP hr Inverter Power Supply Inverter I nterface Cable Inverter Power cord Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any damaged Go to Step 2 fault or damage parts Inverter Power Cord Inverter Power Supply Is there any damage 2 Check AC Power Go to Step 3 Advise custom
86. rs in all colors or only one color and if it is repeating or random Continuous defects in the process direction such as voids and lines are the most difficult to diagnose Inspect the visible surfaces of all rollers for obvious defects If no defects are observed replace the Imaging Units Transfer Unit and Fuser one at a time until the defect is eliminated Some print quality problems can be associated with specific assemblies the most common problems and the associated assemblies are listed below Also refer to the printer s Troubleshooting Print Quality Problems pages or a specific print quality troubleshooting procedure for more information I maging Unit e Streaks in Process Direction in the direction of feed parallel with paper travel Banding in Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis registration Transfer Unit e Toner on the back side of the printed page simplex mode e Light Prints e Repeating Defects e Mis registration only when there is obvious damage to the belt Fuser e Hot or Cold Offsetting e Repeating Defects e Dark Streaks in Process Direction LED Head e Streaks in the Process Direction e Uneven Density in the Scan Direction Test Prints A variety of test prints are available to aid in determining the quality of output from the printer and to assist in troubleshooting The next section shows how to generate and analyze test pr
87. s No removes previous Calibration Copier Screen Affects all Contin Yes No removes previous Calibration Print Statistics Enter Password Default password is 0000 Statistics Menu Item Description Statistics Menu Enter Password 0000 Enable Disable Turns On or Off the Print Statistics Menu MFP To access select Setup from the scanner control panel Select Report Select Print from MFP Statistics Report Log Size Item Description Log Size 30 Range is 1 to 100 Reset Counter Item Description Reset Counter No Yes Not used at this time Change Password Item Description Change Password New Password Enter new 4 digit password Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds The System Maintenance Menu will appear READY SAU a Back 7 Enter ONLINE CANCEL e ATTENTION e DOLL Service Mode Menus There are 4 menus under system maintenance described as follows 1 OKI USER Used to set operating environment by country location Should always be set to ODA Pattern and Engine Status of the Function Menu If this item is disabled the Print Information ID Check Pattern and Engine Status of the Function Menu is never displayed The printer is restarted after th
88. s out the data received from the host PC in hexadecimal code Shut Down Allows for Restart of Server Shut Down of the System or Reboot of System Select appropriate item and execute Admin Setup Item Description Exit Setup Exits Setup Menu Server Setup Network Setup Parallel Setup See configuration sheet under Server Setup See configuration sheet under Network Setup See configuration sheet under Parallel Setup USB Setup See configuration sheet under USB Setup Printer Setup See configuration sheet under Printer Setup PS Setup See configuration sheet under PS Setup PCL Setup See configuration sheet under PCL Setup Color Setup See configuration sheet under Color Setup Job Log Setup See configuration sheet under Job Log Setup Change Password Change Admin Password Language Clear Server Clears all Server Information Factory Defaults Restores Printer to Factory Default Warning All Information such as IP addresses etc will be lost Be sure to print a Configuration sheet prior to setting the printer to Factory Default Calibration Exit Calibration Item Description Exit Calibration Select enter to exit the calibration screen Auto Density Mode Item Description Auto Density Mode Auto BG Adjust Mode On Off Turns On or Off the Auto Density Mode Item Auto BG Adju
89. side cover and rollers and clean thoroughly Check for a piece of paper or foreign substance in the paper path Condition This is a Multi Purpose Tray mis feed 1 Even after the printer tries hopping operation three times MPT HP sensor does not change to ON state 2 Even after the printer tries hopping operation three times IN2 sensor does not change to ON state then OFF state The printer stops printing immediately when the jam occurs Cause 1 Hopping roller or Registration roller cannot transport paper because they have become dirty with paper powder etc 2 A piece of paper foreign substance etc got stuck in the IN2 or MPT HP sensor lever 3 IN2 or MPT HP sensor motion failure How to remove the jammed paper Remove the paper that was not loaded in the direction shown Remove all the paper from the Multi Purpose Tray then align edges and reset them in the Multi Purpose Tray gt e If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Frequent Jams Check if the Hopping rollers are dirty need replacement Open the side cover Open the paper supporter Slide the paper guide to the center a Free the lever on the right in the same manner as above Lift the cover toward the printer main unit Slide the paper guide to the outside Cl
90. sing areas form wide bands that run along the page parallel to the leading edge of the paper Initial Actions Areas of the Printer that Apply to Process Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Print the 100 Solid Fill Test print Is the problem with one primary color Yes Replace the defective Imaging Unit No Go to Step 2 2 Is the paper wrinkled dimpled or curled Indicating a high moisture content Yes Complete Load a fresh ream of paper Did this correct the problem No Go to Step 3 3 Print multiple pages Do the defects correspond to a customer Replaceable Yes See Repeating Bands Consumable Lines Marks or Spots on page 17 No Go to Step 4 4 Inspect the Fuser housing for warping or damage Yes Replace the Fuser No Replace the Engine Control Board There are areas of the image that are extremely light or are missing entirely The missing areas form bands that run along the page from the leading edge to the trailing edge in the direction of paper travel Initial Actions Areas of the Printer that Apply to Scan Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt LED Heads Troubleshooting Steps Resolution 1 Print the 100 Solid Fill test print Are the missing bands in the process direction Yes Go to Step 2 No See Process Direction Bands Voids or Streaks on
91. st Mode Description On Off Turns On or Off the Auto Background Adjustment Mode Adjust Density Item Adjust Density Description Yes No Select yes to execute density adjustment Adjust Registration Item Description Adjust Registration Set Up Calibration Yes No Select yes to execute registration adjustment Item Description Standard Expert Auto Select Bypass Selects paper source for calibration Auto Select Bypass Selects paper source for calibration Calibrate Item Description 6X6 Dot Screen Print Meas Pg Yes No See Calibrating the Printer in Chapter 2 12X6 Dot Screen Print Meas Pg Yes No See Calibrating the Printer in Chapter 2 12X6 Line Screen Print Meas Pg Yes No See Calibrating the Printer in Chapter 2 12X12 Dot Screen Print Meas Pg Yes No See Calibrating the Printer in Chapter 2 Copier Screen Print Meas Pg Yes No See Calibrating the Printer in Chapter 2 Remove Calibration Item Description 6X6 Dot Screen Affects all Contin Yes No removes previous Calibration 12X6 Dot Screen Affects all Contin Yes No removes previous Calibration 12X6 Line Screen 12X12 Dot Screen Affects all Contin Yes No removes previous Calibration Affects all Contin Ye
92. t 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LVPS Fan 2 LVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Test the LVPS Fan Replace the Engine Go to Step 2 1 Run the Motor Clutch Test FAN POWER Control Board Does the Fan operate correctly 2 Check the LVPS Fan connection Go to Step 3 Reconnect the Is the fan securely connected Fan Verify 24 volts is available to the 3 Fan Disconnect the Fan and test at Replace the LVPS Fan Replace the LVPS connector Is there 24 volts at the Fan connector Fan Failure Error Codes that Apply 127 FuserFan 128 01 Fuser Fan 02 Power Fan 03 PU Motor Fan 04 Belt Fan 05 Image Drum Fan 06 Top Cover Fan 918 Duplex Fan I nitial Troubleshooting Actions to Take Ensure that the temperature and installation clearances of the printer are at specifications Clean all fan ducts Turn the printer off and allow a minimum of 30 minutes for cooling Restart the printer If the problem persists follow the procedure below OA WN Parts of the Printer that Apply 1 Fan Associated with the code 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Test the cooling fan for proper 1 operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Check the Fan connect
93. t Black in the horizontal direction Adjust is for Cyan Magenta Yellow Range is 3 to 3 Default is O Paper Black Setting Used for micro adjustment when very visible faded print results or light specks or streaks result when printing in Plain Paper Black setting Range is 2 to 2 Decrease the value if light specks or streaks or snow flake like printing results in high density print areas Default is O Paper Color Setting Transparency Black Setting Used for micro adjustment when very visible faded print results or light specks or streaks result when printing in Plain Paper Color setting The range is 2 to 2 Decrease the value if light specks or streaks or snow flake like printing results in high density print areas Default is 0 As for Paper Black Setting above The range is 2 to 2 Default is O Transparency Color Setting SMR Setting New BG Setting New As for Paper Color Setting above The range is 2 to 2 Default is O allows for minor corrections in print anomalies such as smearing due to environmental conditions temperature amp humidity allows for minor corrections in print anomalies such as dirty background due to environmental conditions temperature humidity media Drum Cleaning Set to produce idling of a drum before printing in order to reduce horizontal white lines This will shorten image drum life Default is Off Hex Dump Print
94. t in Only One Color Initial Actions to Perform Verify the media used is supported by this printer Verify the media settings are correct at the Control Panel Print the PS Test and Demo pages to see if it is an application problem Run the color calibration routine Areas of the Printer that Apply to Light Prints Imaging Unit LED Head Transfer Unit HVPS Engine Control Board Troubleshooting Steps Resolution 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the high voltage contacts Are the contacts contaminated Yes Clean the contacts No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the problem Yes Complete No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB Only one color yellow magenta cyan or black is too light on the printed image Initial Actions to Perform Check that the Toner Cartridge pull strip is
95. ted Generating and Analyzing 25 Color Fill Test Pages The following print consists of 25 fill in CMYK Follow the service mode procedure above and select Test Pattern 2 NH S Things to observe when analyzing the 259 fill test page include Repeating defects or banding Missing Color s Streaks Voids aAuBRW 1 Consistent fills in each color Each color should be consistent across the page with no voids 2 Look for thin white lines that would indicate a dirty LED lens or a scratched Imaging Unit 3 Look for dark lines that would indicate a dirty or damaged Imaging Unit 4 Look for complete fusing Cold or hot offset fusing could indicate the incorrect paper weight has been selected Analyzing the PS Test Pattern 1 Color Registration Horizontal The colored lines should match up 2 Color Registration Vertical The colored lines should match up 3 Uniform RGB CMYK color squares should be uniformly colored with no mottling 4 Density The color bars should have even density from top to bottom Analyzing the Demo Page Compare with previous Demo page that was left with the service log during the previous service visit and observe the following Consistent fills in all colors thin white lines dark lines Color registration Comparing with the previous Demo page will ensure consistent output that will match the customer s expectations Initial Actions to perform prior to using any of th
96. tore Device Apply Done The following screen will appear Calibrate Scanner F ES X Scanner calibration is recommended only if scanner characteristics have changed for example if the scanner has been serviced Do you want to calibrate scanner No Cancel Select Yes in the above window The following screen will appear Print Options x Page Type Scanner Meas Pg Paper Size Letterina bud Input Tray Auto Select m Print Cancel Press the Print button in the above screen The following page will be printed e 9 e 9 Cenker pray sae alorg t edga M l B Pisce Color Scale Target Here Scanner Calibration Page ColorCal 4 The following screen will appear Scanner Calibration Setup i x Place grayscale and color target face down according to the instructions printed on the Scanner Calibration page Press Continue Place the Kodak Gray Scale and Kodak Color Control Patches on to the Scanner Calibration Page as shown below KODAK Gray Scale Kodak Grey Scale KODAK Color Contro Patcres LJ NE Kodak Color Control Patches Scanner Calibration Page MM CalorCal EA Now place the Kodak Gray Scale Kodak Color Control patches and Scanner Calibration Page face down on the scanner glass and press the Continue button in the previously mentioned Scanner Calibration Setup window The following screens will a
97. ts the PostScript sample page Configuration Prints printer configuration details Job Log Prints EFI job log details Color Charts disk only Prints color charts PS Font List Prints PostScript font list PCL Font List Prints PCL emulation font list Demo Page Prints a demo page E mail Log Prints e mail log FTP Log Prints FTP log Usage Report Prints a usage report Statistics Log Prints Oki job log details Error Log ID Check Pattern Prints the error log Prints an Image Drum Check Pattern Engine Status Sets Printer to Off line Status Sets Printer to On line Status Print Secure Job Item Description Enter Password Enter a password to use secure printing Not Found Tray Configuration Use a secure printing job Secure Job or a job Stored to HDD when printing When you print a Secure document it is deleted from the HDD When you print a document Stored to HDD it prints and remains stored on the HDD until you manually delete it Not Found no jobs is indicated when there is no output file The following messages are displayed when there are printable files Print When you select Print Set Collating Amount is displayed to enable you to specify a number of copies After specifying the number of copies press Enter to print all jobs with the specified number of copies Delete When you select Delete
98. uplex unit Pull the lever at the right side of the duplex unit open Hold the two levers and slowly pull out the duplex unit until it stops NV D Sy Continue to pull it out slowly while lifting it slightly Remove all the sheets that have jammed E If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Pull out the duplex unit and check the following areas and clean them Hold the two levers and slowly pull out the duplex unit until it stops Continue to pull it out slowly while lifting it slightly Frequent Jams Check the inside of the duplex unit and clean the rollers Check for a piece of paper or foreign substance in the paper path Check for smooth operation of the sensor arms Jam indication though there seems to be no jammed paper Check for a piece of paper or foreign substance in the DUP R and DUP F sensor Check for smooth operation of the sensor arms PN oW me Condition Paper jam 373 occurs when the paper is inverted for double sided printing 1 The DUP IN2 sensor does not change to OFF state within the predefined time after the DUP R sensor changed to ON state The printer stops printing immediately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A p
99. ure setting does not match the media type loaded in the tray Initial Actions Try printing with fresh media from a recently opened ream Areas of the Printer that Apply to Ghosting or Hot Offset Transfer Unit Engine Control Board Fuser Temp Humidity Sensor Imaging Unit LVPS Troubleshooting Steps Resolution 1 Refer to the Repeating Defects Chart and compare to the customer s print to determine if the defect is Fuser or Imaging Unit related Is the defect repeating at 94 mm Yes Replace the Imaging Unit No Go to Step 2 2 Run some blank pages through the printer to clean the fuser Did this correct the problem Yes Complete No Go to Step 3 3 Check the media settings Is the setting correct for the media loaded in the tray Yes Go to Step 4 No Advise the customer of the correct media settings 4 Try setting the Control Panel media type to the next lightest type of paper than that loaded in the tray Did this correct the problem Yes Advise customer of the appropriate media type selection No Go to Step 5 5 Remove the Fuser covers and inspect the thermistor for debris between it and the rollers Is there any debris build up Yes Replace the Fuser No Go to Step 6 6 Print a test print and monitor the Fuser temperature with Service Diagnostics Is the temperature within its optimal range Yes Replace the Fuser No Replace the Engine Control
100. user unit is not transporting the paper How to remove the jammed paper Open the top cover Push the blue lever of the basket handle to release the lock of the basket Pull up the basket Remove all the sheets that have jammed Pull up the fuser s blue levers both sides and remove the jammed paper in the direction indicated by the arrow Pull down the basket and confirm that the basket is locked and then close the top cover If you have been performing continuous printing some paper may still remain in other areas After opening and closing the cover if other error code is displayed follow the jam clearance method of that code Check Points Open the side cover and check the following areas and clean them Jam indication though there seems to be no jammed paper Check for a piece of paper or foreign substance in the INI or 2 sensor Check if the IN1 or 2 sensor arm moves up and down smoothly Frequent Jams Check the registration roller and clean thoroughly Check for a piece of paper or foreign substance in the paper path Condition Jam near the fuser unit 1 The EXIT sensor does not return to OFF state within the predefined time after it changed to ON state The printer stops printing immediately when the jam occurs Cause Fuser unit is not transporting paper 2 A piece of paper foreign substance etc got stuck in the EXIT sensor lever 3 EXIT sensor motion failure How to remove the jam
101. utton until Calibration is highlighted then press the Enter button 2 Press the Down Arrow until Adjust Density is highlighted and press the Enter button 3 Press the Enter button again on the next screen in order to execute the Adjust Density procedure 4 Next press the Down Arrow button down until Calibrate is highlighted and press the Enter button 5 In the Screen Setting window press the Down Arrow button until Copier Screen is highlighted and press the Enter button 6 Press the Enter button in the next window to print out the ColorCal measurement page READY SHUTDOWN j Bach t RESTART UM Print Meas Pg f Back x e ONLINE CANCEL F ATTENTION Nes No 8 7 Press the Enter button again to accept the choice to measure the ColorCal page that was just printed 8 Once the following screen appears READY SHUTDOWN y x irestart O Calibration i Back 71 nter ONLINE CANCEL cuum Place meas Page on A Copier press Enter Place the Q 13 strip face down on the glass in the top left corner Next place the ColorCal measurement page over top of the Q 13 strip so that it looks like below 8 5x11 al tir ColorCal 9 Once the Q 13 and ColorCal page are on the copier glass press the Enter button 10 In the next window choose whether or not to print a comparison page and press enter 11 When asked to apply the calibration press the Enter button READY SHUT DOWN J E E RES
102. witch voltage on the HVPS Is there 5 V across the connector Check all pins on the HVOLT Harness for continuity 1 Disconnect the ribbon cable 2 Check continuity of the ribbon cable Go to Step 5 Replace the Engine Control Board Replace the HVPS Replace the Ribbon cable Replace the HVPS Error Codes that Apply 320 I nitial Troubleshooting Actions to Take 1 Ensure that the Fuser Latch is free of obstructions and fully engaged 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Fuser Release Sensor 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any Replace the Fuser If fault or damage damaged parts and the error persists Go to Fuser then cycle printer Step 2 Fuser Connector power Fuser Release Sensor Is there any damage 2 Test the Fuser Release Sensor Replace the Engine Replace the sensor If Run the Scan Switch test to test Control Board the error persists go to the sensor Step 3 Does the sensor function correctly 3 Check for 5 V to the sensor Replace the sensor Is there 5 V harness I D Unit Life Error Error Codes that Apply 350 Yellow 351 Magenta 352 Cyan I nitial Troubleshooting Actions to Take 1 Print a Configuration Page to verify remaining life 2 Cycle the printer s
103. with water Retard Rollar Access Door al EX V Ar s Tray 1 Rollers MPT Tray Rollers Feed Rollers READY SHUT DOWN RESTART gt ATTENTION User Mode Menus Main Menus Configuration Print Pages Suspend Printing Resume Printing Print Secure J ob Menus Shut Down Admin Setup Calibration Print Statistics Functions Back ay ONLINE CANCEL Configuration Print Pages Suspend Printing Resume Printing Sub Menus Print Page Count Finisher Count Supplies Life Network Paper Size in Tray System Print Pages Print Secure J ob Tray Configuration System Adjust Admin Setup Exit Calibration Auto Density Mode Auto BG Adjust Mode Adjust Density Adjust Registration Setup Calibration Calibrate Remove Calibration Statistics Menu Log Size Reset Counter Change Password Print Page Count Item Description Total Page Displays the total number of printed pages Must be enabled in printer service mode Color Page Displays the number of color printed pages converted to letter equivalent Monochrome Page Displays number of monochrome printed pages converted to letter equivalent Tray 1 2 3 4 MP Displays the Total Pages from each Tray Finisher Count Item Description Staple Displays total pages stapled Punch Displays total pages punched Finisher Displays total pages ejected into the finisher Suppli
104. xFFF Error Write Down the 24 Digit Number Check Connection of the CU PCB 220 Print Statistic Mismatch HDD was Removed or Print Statistic Set to On Re install Original HDD 230 RFID Reader Not Installed Check Connections Replace the RFID Relay Board Replace the Engine Board 231 RFID Reader I F Error Check to Confirm that the Number of the RFID Tags is Correct Check Connections Replace Engine Control Board 240 to 245 247 248 Engine Program Memory Error 240 Flash Memory Hardware 241 Duplex Flash Memory 243 Tray 3 Flash Memory 244 Tray 4 Flash Memory 245 Tray 5 Flash Memory 247 Sub CPU Flash Memory 248 Inverter Flash Memory Self Diagnostic Error Codes Printer Cause Description Remedy The Printer Engine Top Cover is Open Fuser Unit is Detected as Missing 321 Motor Overheated 323 to 326 Open Cover Paper Thickness Error Check Clean Sensor 330 Belt Missing Error See Error in Transfer Belt 340 to 343 ID Unit Missing Error 340 Y 341 M 342 C 343 K 350 to 353 ID Unit Life Error 3502Y 351 M 352 C 353 K 354 Fuser Life Error Belt Life Error 360 Double Side Printer Unit Error 370 to 372 380 to 383 389 to 395 Duplex Paper Jam Paper Jam Error 380 Cassette Areas 381 Between Black ID and Fuser 382 Between Fuser and Delivery 383 Duplex Paper Jam Error 400 Paper Si
105. y LVPS Troubleshooting Procedure I nitial Actions 1 Perform the AC power supply troubleshooting procedure 2 Replace the Low Voltage Power Supply LVPS Troubleshooting Procedure I nitial Actions Check that the RAM devices are making positive contact with their connectors 1 Power off the printer 2 Remove re install the RAM memory 3 Replace the Ram Memory 4 Replace the Fiery Control Board Troubleshooting Procedure I nitial Actions The position of a multi slotted plate at the rear of the universal paper tray is set according to the position of the tray s paper guides Upon installation of the tray the plate s position actuates the Paper Size Switch A Paper Size Mismatch error or Tray Missing error are sometimes the result of a damaged or jammed Paper Size Switch To correct these types of errors use the following procedure E Remove the affected tray and examine the switch actuators for evidence of damage or debris 2 Check move the tray to another location to see if the error follows 3 Check the affected Paper Size Switch for damage or debris 4 Check the size of the loaded media 5 Check the adjustment of the paper guides 6 Run the Switch Scan test to test the Paper Size Switches 7 Replace the Paper Size Switch 8 Replace the Motor Driver Board 9 Replace the Motor Driver Board 10 Replace the Engine Control Board 3 3 Troubleshooting Error Codes Fuser Failure The Fuser
106. ze Error Adjust Paper Guides Check Replace Paper Size PCB 410 to 413 Toner Out Error 410 Y 411 M 412 C 413 K Self Diagnostic Error Codes Printer Code Cause Description Remedy A80 Paper Output Stacker Full Error Check Sensor Connections Check Replace stacker Full Sensor 490 MP Tray Out of Paper Error Check Sensor Connections Check Replace Sensor 491 to 495 Tray Out of Paper Error Check Sensor Connections 491 Tray 1 492 Tray 2 493 Tray 3 Check Replace Sensor 494 Tray 4 495 Tray5 Replace Fuser Counter Exceeds Life Check Fuser Unit Life Fuser Replace Fuser Unit Tray Paper Paper Near End Detection Error Check Sensor Connections Almost Check Replace Sensor Finished Disk Can not Write to Hard Drive Replace Hard Drive Operation Error 910 to 914 GDDC Error Tray Motor Error Check Sensor Connections Replace Motor 910 Tray 1 911 Tray2 912 Tray 3 See Tray 1 2 3 4 Communication Errors 913 Tray 4 914 Tray5 917 Belt Slit Sensor Error Check Belt Unit is Turning Check Sensor Connections See Error in the Transfer Belt 918 Duplex Fan Error Check Re install Duplex Unit Check Connections 919 Abnormal 24V to the Duplex 920 to 923 924 to 927 Drum Lock Error 920 Y 921 M 922 C 923 K Abnormal Voltage Detection Cassette Error 924 Tray 2 925 Tray3 926 Tray 4 Check Re install Drum Unit Replace the Drum Unit Replace the Drum Mot

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