TracVision M3DX User`s Guide
Contents
1. TracVision M3DX User s Guide Chapter 2 Operation Turning the System On Off Since the interface box supplies power to the antenna you can turn the antenna on or off using the interface box Power switch Turning On the System Follow the steps below to turn on your TracVision system 1 Make sure the antenna has a clear view of the sky 2 Turnon your satellite TV receiver and TV 3 Press the Power switch on the front of the TracVision interface box Figure 6 Interface Box Components Display Power Status Buttons Switch Lights 4 Wait one minute for system startup Once the antenna finds the correct satellite all three status lights on the interface box should be lit green If any lights are not lit green see System Status Lights on page 40 Turning Off the System Follow the steps below to turn off your TracVision system 1 Press the Power switch on the front of the TracVision interface box 2 Turn off your satellite TV receiver and TV TracVision M3DX User s Guide Chapter 2 Operation Understanding the Status Screen Following startup the interface box displays the current system status Figure 7 Interface Box Status Screen Antenna Service Satellite State Signal y Strength TRACKING DTV 119 27 TRI SAT AUTO MODE Operating Mode Screen Field Description Antenna State Current state of the antenna e Idle e Initializin2. DIAGNOSTICS NO v oO NEXT MENU CHANGE J DIAGNOSTICS ECHANGE YES ENTERING DIAGNOSTICS Press MENUS until SAT SWITCH AUTO is displayed SAT SWITCH AUTO vNEXT MENU ECHANGE SAT SWITCH MANUAL SCHANGE ACCEPI SAT SWITCH MANUAL TracVision M3DX User s Guide Chapter 2 Operation Product Care Please consider the following antenna care guidelines for maintaining peak performance Periodically wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception a TracVision M3DX User s Guide Chapter 3 System Preferences 3 System Preferences This chapter explains how to change the brightness and latitude longitude settings Contents Adjusting the Display Brightness 21 Entering Latitude LOngitude cssssssssesseseseeeeaeees 22 i TracVision M3DX User s Guide Chapter 3 System Preferences Adjusting the Display Brightness Follow the steps in the flowchart below if you need to adjust the brightness of the interface box display Figure 9 Brightness Setting Press MENUS until BRIGHTNESS is displayed parowmvass lt aan
3. TracVision M3DX User s Guide Chapter 4 Setup DIRECTV Setup You can set up the system for any one of the following DIRECTV operating modes gt Mode Satellites Tracked DIRECTV Tri Sat Auto 101 110 and 119 Tri Sat Pairs 101 110 and 119 Not Used Dual Sat 101 and 119 Tri Sat Auto Select this mode for DIRECTV Ku band Tri Sat service if you have a Tri Sat AutoSwitch installed The antenna will track DIRECTV s 101 110 and 119 satellites and automatically switch among them using the Tri Sat AutoSwitch and an H21 200 H20 600 receiver Tri Sat Pairs This mode is only necessary for older DIRECTV Ku band HDTV configurations that required an HDTV converter instead of a Tri Sat AutoSwitch It should not be used with new systems Dual Sat Select this mode for DIRECTV service if you do not have a Tri Sat AutoSwitch installed Follow the steps in Figure 11 on page 26 to set up the antenna for your selected DIRECTV operating mode NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 35 2 TracVision M3DX User s Guide Chapter 4 Setup Figure 11 DIRECTV Setup TRACKING DTV 101 amit Press any button SYSTEM NEEDS SETUP to begin SERVICE DIRECTV HCHANGE ACCEPT MODE TRI SAT AUTO Press CHANGE until desired mode displays ee ACCEPT then press ACCEPT MODE TRI
4. Manual Mode Setup If none of the automatic modes described earlier include all of the satellites you wish to track you can set up the system in Manual mode to track up to five satellites of your choice You will then be able to switch between these satellites using the buttons on the interface box Follow the steps in Figure 17 to set up the antenna in Manual mode NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 35 Figure 17 Manual Mode Setup TRACKING DTV 101 wal Press any bunor to begin SYSTEM NEEDS SETUP Press CHANGE until SERVICE MANUAL is displayed SERVICE DIRECTV i ECHANGE vACCEPT SERVICE MANUAL ECHANGE ACcEPD ES a te py rons he ACcEPD desired satellite 61 72 82 91 101 110 aes CACCEPT 119 129 148 or NONE Then press Repeat this procedure for satellites 3 5 Then press ACCEPT ACCEPT INSTALLING SATS XXX XXX XXX XXX XXX RESTARTING ANTENNA TracVision M3DX User s Guide Chapter 4 Setup Resetting the System to Change Setup If you need to change the antenna s setup to receive a different satellite TV service and or track a different satellite follow the steps in Figure 18 to reset the system Once the system has reset to its factory conditions you will be able to set up the system as described earlier in this section IMPORTANT DISH ExpressVu only You will need t
5. i TracVision M3DX User s Guide Chapter 5 Troubleshooting ca System Information Results The table below lists all of the status information messages Information Message Description TRACVISION M3 PRESS v TO CONTINUE Model of TracVision Antenna SYS SW 1 2 PRESS v TO CONTINUE Version of antenna main software RF SW 1 3 PRESS wv TO CONTINUE Version of antenna RF software MOTOR SW 1 4 PRESS wv TO CONTINUE JBOX SW 1 5 PRESS v TO CONTINUE Version of antenna motor controller software Version of interface box software ANT SER 061201234 PRESS v TO CONTINUE JBOX SER 061205678 PRESS v TO CONTINUE Serial number of antenna Serial number of interface box NOTE The first 4 digits of the serial number indicate the year and month YYMM the product was manufactured For example if the antenna has a serial number of 071201234 it was built in December 2007 Calibrating the Gyros TracVision M3DX User s Guide Chapter 5 Troubleshooting The TracVision antenna s gyros continuously measure the motion of your vessel and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each antenna gyro is precisely calibrated to work with the antenna s circuit board Therefore if you ever replace a gyro or circuit board in your antenna follow the steps in Figure 22 to recalibrate the gyros for
6. vos CHANGE wt 7am GE displayed HIGH MEDIUM or LOW BRIGHTNESS MEDIUM EICHANGE ACCEPT BRIGHTNESS MEDIUM Press EXIT to exit the menu e J TracVision M3DX User s Guide Chapter 3 System Preferences Entering Latitude Longitude Follow the steps in the flowchart below to enter your vessel s latitude and longitude into the system The antenna will use your position information to speed up satellite acquisition If the antenna knows where you are located it knows where it should start looking for the satellite Figure 10 Latitude Longitude Setting Press MENUS until LAT LONG is displayed LAT LONG 41N 071W NEXT MENU LAT LONG 41N 071W vACCEPT LAT LONG 41N 071W eG nat C ACCEPDI a EW east oewerh Pr and E W east or west Press ACCEPT to save each digit LAT LONG 55N 012E ECHANGE ACCEPT TracVision M3DX User s Guide Chapter 4 Setup 4 Setup When you turn on the TracVision M3DX system for the first time the interface box displays SYSTEM NEEDS SETUP This chapter explains how to set up the system for your desired satellite TV service Contents DIRECTV SetU iiianoe na catia 25 DISH Network Setup s ssssssssssssnusnsusnennnnnusnonnnnnnnnnnnnnnnnnns 27 ExpressVu SetUp ss ssssssnsusisnsnnnunnnnnnnnnnannnnnnnnnnnnnnnnnnnnnan 31 Manual Mode Setup cccccssssssssssssssssessseseseeeeaes 34 Resetting the System to Change Setup sseseee 35
7. TracVision M3DX system Contents Receiving Satellite TV Signals ccssssseeeeeeeees 11 Turning the System On Off ccceeseeesesesseeseeeeeeees 12 Understanding the Status SCreen cccsecseeeeeeees 13 Switching Satellites 0 0 ssesseseeseeseseseeeeeeseeseeeeees 14 Changing the Satellite Switching Mode s 0008 16 Product Gale act a Ce aa Bele CCR Se es 17 TracVision M3DX User s Guide Chapter 2 Operation Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not worldwide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 4 Location and Coverage Area of DIRECTV 101 Satellite Equator In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include trees buildings and bridges Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 5 Example of Satellite Blockage
8. receiver whenever you reconnect it to the TracVision system Primary Receiver Run Two Check Switch Tests Follow these steps to run two Check Switch tests on the primary receiver which is connected to the Unstacked Output jack on the interface box This receiver controls satellite selection 1 Make sure the vessel is docked in calm water and ensure the antenna has an unobstructed view of the sky so it can see all of the desired satellites 2 Apply power to the TV and receiver If the antenna is turned off turn it back on using the interface box power switch and wait for system startup until the interface box shows Tracking 3 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 4 Choose Check Switch then press SELECT 5 Choose Test then press SELECT 6 Wait at least 15 minutes before proceeding to allow the antenna to find all of the satellites Disregard any messages that appear on the TV screen they do not correctly indicate when the antenna is ready for the next Check Switch test 7 After you have waited 15 minutes repeat Steps 4 6 to run a second Check Switch test 8 TracVision M3DX User s Guide Chapter 4 Setup Refer to the table in Figure 16 and verify the values displayed on your TV match those required for your selected satellite TV service If your values match Exit the menu and allow the receiver to download
9. setup information TracVision M3DX User s Guide Chapter 5 Troubleshooting Running the Diagnostics Test In addition to the front panel status lights the interface box includes a self test function within its Diagnostics menu Follow the steps in Figure 20 to perform a diagnostic test For information on diagnostic test results see Diagnostic Test Results on page 44 Figure 20 Diagnostics Test Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO v o NEXT MENU CHANGE DIAGNOSTICS YES HCHANGE ACCEPT ENTERING DIAGNOSTICS RUN TEST NO NEXT MENU CHANGE RUN TEST YES ECHANGE CACCEPD RUNNING TEST Once the test is complete the display shows the antenna status ANTENNA TRACKING Press MENUS to scroll PRESS DTO CONTINUE through the remaining status messages at TracVision M3DX User s Guide Chapter 5 Troubleshooting fe Diagnostic Test Results The table below lists all of the status messages Status Message Description ANTENNA TRACKING PRESS v TO CONTINUE Antenna status Idle Initializing Searching Tracking or Error SATELLITE 119 PRESS v TO CONTINUE Name of the currently selected satellite BIT ERROR OK 928 PRESS v TO CONTINUE Bit error rate OK Less than 2001 High Between 2001 8000 Bad Greater than 8000 AGC LEVEL OK 22500 PRESS v TO CONTINUE Automatic gain control level OK Betw
10. the new satellite or use the primary receiver to switch back to the original satellite Only the primary receiver controls satellite selection DIRECTV Tri Sat Auto Mode Requires Tri Sat AutoSwitch In Tri Sat Auto mode the antenna will automatically switch among the 101 110 and 119 satellites as you change channels using any receiver that is equipped with a Tri Sat AutoSwitch receiver model H21 200 or H20 600 required Refer to the instructions that came with the Tri Sat AutoSwitch kit for complete details Manual Switching If you set up the system to track a custom set of satellites in Manual mode you can use the interface box to switch among them Simply press the CHANGE button until the display shows the desired satellite Then press ACCEPT MENUS CHANGE ACCEPT EXIT Cv Paty x TracVision M3DX User s Guide Chapter 2 Operation Changing the Satellite Switching Mode Unless your system is set up in Manual mode the antenna will automatically switch satellites as you change channels using the receiver s remote control However if you want to manually select a satellite for some reason the interface box allows you to switch from automatic to manual switching You can also switch back to automatic switching using this same menu function Follow the steps in the flowchart below to change the satellite switching mode Figure 8 Satellite Switching Mode Press MENUS until DIAGNOSTICS No is displayed
11. the program guide If your values do not match and you selected Single Sat mode It is normal for your TV to show No Switch Detected Switch Type Unknown or a similar error message No action is required If your values do not match and you selected Dual Sat mode Reset the system follow the process on page 35 then repeat the entire ExpressVu setup process starting with Step 1 on page 31 Figure 16 Expected Check Switch Results ExpressVu Dual Sat Results Input 1 1 2 2 Satell ite 91 91 82 82 Polarity Odd Even Odd Even Status Reception Verified Switch SW21 Additional Receiver s Run One Check Switch Test If any r eceivers are connected to the Stacked Output jack on the interface box follow these steps to run a single Check Switch test on each additional receiver one at a time 1 Temporarily disconnect the primary receiver from the Unstacked Output jack on the interface box Connect the additional receiver in its place Perform Steps 1 5 on page 32 to run the test Wait 15 minutes then verify that the values displayed on the TV match those shown in Figure 16 If the values do not match and the system is set to Dual Sat mode try running another Check Switch test If your system is set to Single Sat mode an error message will appear instead this is normal cl e TracVision M3DX User s Guide Chapter 4 Setup
12. to change a tracking parameter for an installed satellite Figure 23 Tracking Parameter Changes Press MENUS until DIAGNOSTICS NO is displayed DIAGNOSTICS NO vNEXT MENU HOCHANGE DIAGNOSTICS YES ECHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MEN CHANGE Press NEXT MENU until TRACKING PARAMS NO is displayed TRACKING PARAMS NO vNEXT MENU HCHANGE J TRACKING PARAMS YES HCHANGE ACCEPT TracVision M3DX User s Guide Chapter 5 Troubleshooting SATELLITE 119 CHANGED ACEP Select the satellite you need to modify POLARIZATION RIGHT gt Select the polarization you need to modify BAND USA OCHANGE ACCEPT QC NEXT PARAM DCCHANGE Select 10700 12700MHz SYMBOL RATE 12345 ARA Select 10000 45000 kilosymbols per second FEC CODE 5 6 NEXT PARANDGCHANGE Select 1 2 2 3 3 4 5 6 6 7 7 8 or Auto NETWORK ID 0x1234 NEXT PARAHGCHANGE Select 0x0000 Oxffff hexadecimal ic s J TracVision M3DX User s Guide Chapter 5 Troubleshooting Technical Support The TracVision M3DX system is a sophisticated electronic device only KVH authorized technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please call or visit your local authorized TracVision dealer or distributor You can find an authorized tec
13. your TracVision system Who Should Use This Manual The user should refer to the Operation and System Preferences chapters to learn how to operate the system The user installer or servicing technician should refer to the Setup chapter for information on configuring the system for the desired satellite TV service and satellites The user installer or servicing technician should also refer to the Wiring Diagrams appendix for information on connecting additional receivers The user and or servicing technician installer should refer to the Troubleshooting chapter to help identify the cause of a system problem Flowchart Conventions When instructions indicate to select a specific menu option press the corresponding interface box button located below the display see Figure 1 Figure 1 Example of Menu Option and Corresponding Interface Box Button ANTENNA MANUAL HCHANGE MENUS CHANGE ACCEPT EXIT Cv ae v x TracVision M3DX User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description SELECT SATELLITES Text as it appears on the interface box display also denotes receiver remote control buttons See System Overview on page 5 Types of Notices Cross reference to another chapter in the manual or to a website This manual uses the following types of n
14. 1 Introduction System Components The TracVision M3DX system includes the following components The antenna uses integrated DVB technology to quickly acquire and track the correct satellite switch between satellites and send TV signals to the interface box Internal gyros allow the antenna to track the satellite at all times even while you re on BeACVISION KIVI the move The interface box controller supplies power to the antenna and delivers satellite TV signals to your satellite TV receiver The interface box also allows you to set up the system using the pushbuttons and LCD display Compatible Receivers To ensure compatibility with the TracVision system KVH recommends the receiver models shown in the table below These receivers have all been validated by KVH to work well with the TracVision system For information on connecting different receiver models contact KVH Technical Support at 401 847 3327 Figure 3 KVH Validated Receivers Standard Definition Models DIRECTV DISH Network ExpressVu D12 311 3100 D11 D10 High Definition HD Models DIRECTV DISH Network ExpressVu H21 211k 6100 H20 211 For compatibility with a Tri Sat AutoSwitch use model manufacturer ID H21 200 or H20 600 TracVision M3DX User s Guide Chapter 1 Introduction DISH Network Configuration Other than a satellite TV receiver no additional comp
15. Check Switch tests on the primary receiver which is connected to the Unstacked Output jack on the interface box This receiver controls satellite selection 1 Make sure the vessel is docked in calm water and ensure the antenna has an unobstructed view of the sky so it can see all of the desired satellites 2 Apply power to the TV and receiver If the antenna is turned off turn it back on using the interface box power switch and wait for system startup until the interface box shows Tracking 3 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 4 Choose Check Switch then press SELECT 5 Choose Test then press SELECT 6 Wait at least 15 minutes before proceeding to allow the antenna to find all of the satellites Disregard any messages that appear on the TV screen they do not correctly indicate when the antenna is ready for the next Check Switch test 7 After you have waited 15 minutes repeat Steps 4 6 to run a second Check Switch test 8 Refer to the tables in Figure 14 on page 30 and verify the values displayed on your TV match those required for your selected satellite TV service If your values match Exit the menu and allow the receiver to download the program guide If your values do not match Reset the system follow the process on page 35 then repeat the entire DISH setup process starting with Step 1 on page 28 29 TracVis
16. SAT PAIRS OCHANGE MODE DUAL SAT OCHANGE INSTALLING pry sars Displays satellites installed for the selected mode RESTARTING ANTENNA TracVision M3DX User s Guide Chapter 4 Setup DISH Network Setup You can set up the system for any one of the 1 following DISH Network operating modes d h Mode Satellites Tracked NETWORK DISH 1000 129 119 110 and 129 DISH 1000 61 119 110 and 61 DISH 500 119 and 110 Whichever mode you choose the antenna will automatically switch between satellites as necessary as you change channels using your primary receiver s remote control DISH 1000 129 or DISH 1000 61 To ensure you receive the best satellite reception use the map in Figure 12 to help determine the appropriate DISH 1000 mode for your geographic area Figure 12 Approximate Areas Recommended for DISH 1000 Modes L DISH 129 Recommended P DISH 61 Recommended DISH 500 Select this mode if you wish to receive programming from just the 119 and 110 satellites for DISH 500 service Setup Process Once you have chosen an operating mode perform the steps on the following pages to set up the system for DISH Network service 1 Set the operating mode in the antenna 2 Run receiver Check Switch tests 2 J TracVision M3DX User s Guide Chapter 4 Setup Step 1 Set the Operating Mode in the Antenna Follow the steps in Figure 13 to set up the antenna for your s
17. TRACVISIO Y KVH INDUSTRIES TracVision M3 DX Version Circular Configuration TracVision M3DX User s Guide TracVision M3DX Circular Configuration User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracVision M3DxX satellite TV antenna system For detailed installation information please refer to the TracVision M3DX Installation Guide TRACVISION lt KIVIHI Please direct questions comments or suggestions to KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 USA Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated OMe KVH Part 54 0385 Rev C KVHI 3 ISO 2007 2008 KVH Industries Inc All rights reserved NASDAQ 9001 U S Patents Pending A Trademark Information TracVision KVH and the unique light colored dome with contrasting baseplate are registered trademarks of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is an official trademark of DIRECTV Inc DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respe
18. VH Industries Inc
19. ctive owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Table of Contents 1 Introduction Using this Manual cccscsssssssesseeeeeees System OVErViGW cccescseseseesseeseseeeees 2 Operation Receiving Satellite TV Signals cseeee Turning the System On Off cccseeeeeeeees Understanding the Status Screen 000 Switching Satellites cscs Changing the Satellite Switching Mode Product Gate i2ce didn fin Aah Bate 3 System Preferences Adjusting the Display Brightness 0 Entering Latitude Longitude cccseeees 4 Setup DIRECTV Setup cceeccssesssesssesseeeseessseeeseeees DISH Network Setup ExpressVu Setup sscssssssssssseseseeseseess Manual Mode Setup csssssssssseesesseeseeees Resetting the System to Change Setup TracVision M3DX User s Guide Table of Contents TracVision M3DX User s Guide Table of Contents Troubleshooting Five Simple Checks csscssssssssessssssssseessssessesesseseeseeseeseeseess 39 Sys
20. een 20000 25000 Bad Less than 20000 greater than 25000 SAT 1 101 PRESS v TO CONTINUE List of installed satellites Press MENUS to scroll through the list LAT LONG 41N 071W PRESS v TO CONTINUE Last latitude longitude that you entered into the antenna CABLE STATE OK Antenna cable status PRESS v TO CONTINUE OK Open or Shorted SYSTEM DC OK 12 3 ee voltage DC power PRESS v TO CONTINUE OK 10 16 VDC Low 9 10 VDC Bad Less than 9 VDC or more than 16 VDC ANTENNA DC OK 41 0 PRESS v TO CONTINUE Antenna voltage DC power OK 39 42 VDC Low 37 39 VDC Bad Less than 37 VDC TracVision M3DX User s Guide Viewing System Information E Chapter 5 Troubleshooting You can view the TracVision M3DX system s software versions and serial numbers on the interface box display Follow the steps in Figure 21 to display the system information For more information on system information results see System Information Results on page 46 Figure 21 System Information Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO NEXT MENU ECHANGE DIAGNOSTICS ECHANGE YES I ENTERING DIAGNOSTICS Press MENUS until SHOW SYS INFO NO is displayed SYSTEM RESET NO HCHANGE SHOW SYS INFO NO NEXT MENU SHOW SYS INFO YES HOCHANGE KVH INDUSTRIES Press MENUS to scroll PRESS D TO CONTINUE through the system information screens
21. elected DISH Network operating mode Then keep the antenna turned on for the next step NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 35 Figure 13 DISH Network Setup TRACKING DTV 101 amit Press any button SYSTEM NEEDS SETUP to begin SERVICE DIRECTV HCHANGE vACCEPT SERVICE DISH EICHANGE ACCEPT MODE DISH 1000 129 Press CHANGE until desired mode displays AccEPD then press ACCEPT MODE DISH 1000 61 MODE DISH 500 ECHANGE INSTALLING DISH sats Displays satellites installed for the selected mode RESTARTING ANTENNA TracVision M3DX User s Guide Chapter 4 Setup Step 2 Run Receiver Check Switch Tests To configure the primary receiver for your selected DISH Network mode and automatic satellite switching you need to run two Check Switch tests on the receiver The first Check Switch test finds the correct satellites the second configures the receiver for those satellites To configure additional receivers for your selected mode you need to run just one Check Switch test on each see page 30 IMPORTANT If you remove a receiver from the vessel and use it ina home setup you will need to repeat this step to reconfigure that receiver whenever you reconnect it to the TracVision system Primary Receiver Run Two Check Switch Tests Follow these steps to run two
22. g e Searching e Tracking e Error Service Satellite TV service currently set up in the TracVision system e DTV DIRECTV e DISH DISH Network e EXVU ExpressVu e MAN Manual Satellite Satellite that the antenna is currently tracking 7 Mt This number refers to the satellite s orbital slot which is its longitudinal location above the equator by RF level The more bars the stronger the signal just like a cell phone Three bars good reception Signal Strength Strength of the satellite TV signal as measured Operating Mode Mode of operation currently set up in the TracVision system Dual Sat DIRECTV or ExpressVu Single Sat Express Vu DISH 1000 129 DISH Network DISH 1000 61 DISH Network DISH 500 DISH Network Tri Sat Auto DIRECTV For a list of satellites tracked in each operating mode see Setup on page 23 TracVision M3DX User s Guide Chapter 2 Operation Switching Satellites If your system is set up to track multiple satellites you can easily switch between them Use the switching method that applies to your particular setup You can identify the current satellite switching method by the format of the status screen Status Screen Example Satellite Switching Method TRACKING DISH 119 DISH 1000 129 MODE Automatic TRACKING DISH 119 sul PUSH TO SWITCH SAT Manual TRACKING lt 101 gt 119 ul PUSH oO FOR 101 110 Aut
23. gram 1 Receiver and 1 DVR 56 i TracVision M3DX User s Guide Appendix A Wiring Diagrams Wiring Diagram 1 Receiver To Antenna Interface Box POWER 10 16V DC FUSE oa lo cor Standards o 110W HD CONVERTER UNSTACKED OUTPUT e0000 o bse p PHONE JACK 7 ei TracVision M3DX User s Guide Appendix A Wiring Diagrams Wiring Diagram 2 Receivers To Antenna Interface Box A y FUSE 8A Tested to comply POWER 10 16V DC SK OF ELECT UNSTACKED STACKED OUTPUT aT TAS vo sooe O This receiver controls satellite selection 4 NOT USED Destacker Satellite TV Receiver pF eee H 4 Destacker Single Output Required The single output destacker KVH part 19 0347 converts a stacked signal into an unstacked signal which standard satellite TV receivers are configured to decode The interface box has two satellite TV outputs Unstacked and Stacked You will need to install the destacker between the Stacked output and your second receiver Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is
24. hnician near you by visiting our website at www kvh com wheretogetservice KA If you need help finding an authorized technician please contact KVH Technical Support Phone 1 401 847 3327 E mail techs kvh com Product Registration Be sure to register your TracVision M3DX system with KVH The registration process is quick easy online and ensures the best possible service from KVH Visit www kvh com register or refer to the Product Registration Form When you register you ll enjoy a wide range of benefits including e Free e mail notification of enhancements and software updates to improve the performance of your system e Fast convenient customer and technical support Alerts about changes and improvements to services and programming e Product news and special offers e Complete privacy KVH will never sell or share your data with other companies or organizations TracVision M3DX User s Guide Appendix A Wiring Diagrams Appendix A Wiring Diagrams This appendix provides wiring diagrams for DISH Network ExpressVu and Dual Sat DIRECTV configurations NOTE Wiring diagrams for Tri Sat DIRECTV configurations are provided in the instructions that came with the Tri Sat AutoSwitch kit Contents Wiring Diagram 1 RECGIVEMS cccseeseeeseseesenseneees 53 Wiring Diagram 2 ReceiverS ssssesesssssssesnsesisrnensrsnnnns 54 Wiring Diagram 3 RECEIVEMS ccccessssesesenseeeees 55 Wiring Dia
25. ion M3DX User s Guide Chapter 4 Setup Figure 14 Expected Check Switch Results DISH 1000 129 Results Port 1 2 3 Satellite 119 110 129 Trans OK OK OK Status Reception Verified Switch SW64 DISH 1000 61 Results Port 1 2 3 Satellite 119 110 61 Trans OK OK OK Status Reception Verified Switch SW64 DISH 500 Results Input 1 1 2 2 Satellite 119 119 110 110 Polarity Odd Even Odd Even Status Reception Verified Switch SW42 Additional Receiver s Run One Check Switch Test If any receivers are connected to the Stacked Output jack on the interface box follow these steps to run a single Check Switch test on each additional receiver one at a time 1 Temporarily disconnect the primary receiver from the Unstacked Output jack on the interface box Connect the additional receiver in its place 2 Perform Steps 1 5 on page 29 to run the test 3 Wait 15 minutes then verify that the values displayed on the TV match those shown in Figure 14 If the values do not match try running another Check Switch test ExpressVu Setup You can set up the system for any one of the following ExpressVu operating modes Mode Satellites Tracked Dual Sat 91 and 82 Single Sat 91 only Step 1 Set the Operating Mode in the Antenna TracVision M3DX User s Guide Chapter 4 Set
26. ndix B Menus Quick Reference Guide This appendix provides a quick reference guide to the interface box menu structure Contents Interface Box M NusS c cccccssseccccesseececseseeeeeeesseeeeeeeseeees 59 TracVision M3DX User s Guide Appendix B Menus Quick Reference Guide Interface Box Menus MENUS CHANGE ACCEPT EXIT Press EXIT at any time to exit the menu BRIGHTNESS vNEXT MENU HIGH ECHANGE HIGH MEDIUM LOW LAT LONG 41N 071W vNEXT MENU ECHANGE Enter your position DIAGNOSTICS NO vNEXT MENU ECHANGE SYSTEM RESET NO vNEXT MENU ECHANGE Reset system to factory conditions to change system setup RUN TEST NO vNEXT MENU ECHANGE Run system self test SHOW SYS INFO NO NEXT MENU ECHANGE View system information SAT SWITCH AUTO vyNEXT MENU ECHANGE AUTO MANUAL CAL GYRO NO vNEXT MENU HCHANGE Calibrate antenna gyros TRACKING PARAMS NO vNEXT MENU ECHANGE Change satellite tracking parameters E e KIVIHI en KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk Internet www kvh com E mail info kvh com Internet www kvh com Copyright 2008 KVH Industries Inc KVH TracVision and TracPhone are registered trademarks of K
27. o communications with receiver Orange No comm ie Cones receiver is off or disconnected Orange Overload or short circuit detected Overload flashing on the antenna cable Red Fault Internal power fault ANTENNA Light The table below explains what the ANTENNA light indicates Light is Indicates Description off off Antenna is off disconnected or has insufficient power Gases Tracking Antenna is tracking the selected satellite rapes Searching Antenna is searching for a satellite flashing Orange Overload or short circuit detected Overload flashing on the antenna cable Red No comm No communications with antenna Redy Fault Error detected in antenna flashing i eeo TracVision M3DX User s Guide Chapter 5 Troubleshooting cc Error Messages The table below lists possible error messages and the appropriate corrective action Warning Description SYSTEM SAT MISMATCH PRESS v TO FIX The interface box and antenna are out of sync Just press ACCEPT to synchronize SAT NOT INSTALLED The receiver is tuned to a channel carried by a satellite that is not installed in the antenna You might need to change your setup TRACKING DTV 101 mil SYSTEM NEEDS SETUP This is not a true error message This screen indicates that the system needs to be configured for the desired satellite service configuration Refer to Setup on page 23 for detailed
28. o reconfigure all of the receivers after you select a different operating mode Refer to page 29 DISH or page 32 ExpressVu for details Figure 18 Factory Reset Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO NEXT MENU DIAGNOSTICS YES ECHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO YNEXT MENU ECHANGE SYSTEM RESET YES ECHANGE RESET TO FACTORY D TRACKING DTV 101 wail SYSTEM NEEDS SETUP Mae TracVision M3DX User s Guide Chapter 5 Troubleshooting 5 Troubleshooting This chapter identifies potential problems along with their possible causes and solutions It also explains how to get technical support Contents Five Simple Checks c scsscsssssssessessessesseseseeseeses 39 System Status LIQHtS cccesseseseseseeseeseeseesenseseeees 40 Eiror MOSSAUQGS sascccieei eae keh eae 42 Running the Diagnostics TeSt cccssesssseeseeeeeeeees 43 Viewing System InformatiOn ccscsesesseseeeeees 45 Calibrating the Gyros cc cccsessessssessessessessesseseseeeaeees 47 Changing Tracking Parameters ccccscsessesseeeeees 48 Technical SUP POM s5 isscssasivssassvseasteacastvasasdearsstvacaataceraatlend 50 i TracVision M3DX User s Guide Chapter 5 Troubleshooting Five Simple Checks If you are experiencing a problem receiving satellite TV with your TracVision M3Dx perform the five simple checks below If none of these are
29. omatic in Tri Sat Pairs mode Not used with new systems supports old DIRECTV HDTV configurations that required an HDTV converter TracVision M3DX User s Guide Chapter 2 Operation Automatic Switching All operating modes provide automatic satellite switching using the primary receiver the receiver connected to the Unstacked Output jack on the interface box The antenna will automatically switch satellites as you change channels using the primary receiver s remote NOTE The receiver might take up to 30 seconds to display video when changing channels switching between satellites and or switching between standard definition and high definition channels NOTE DISH Network receivers may switch to a different satellite on their own in response to a blockage condition For example if the antenna s view of the 110 satellite becomes blocked for over a minute the receiver may try switching to the 119 satellite If this occurs you will see an error message on the TV Once the antenna can see the selected satellite again the receiver will automatically switch back and the error message will disappear How Switching Satellites Affects Additional Receivers The TracVision system tracks one satellite at a time Therefore if you switch satellites using the primary receiver televisions connected to other receivers might display different programming no programming or an error message Simply select a channel carried by
30. onents are necessary to receive both high ch definition HD and standard definition S programming from three DISH network satellites 119 110 and either 61 or 129 choose the third satellite for your particular region see DISH Network Setup on page 27 The antenna will automatically switch between these three satellites as necessary as you change channels using the primary receiver s remote DIRECTV Configuration You can receive DIRECTV programming from the equipment All you need is a DIRECTV receiver The D1 101 and 119 satellites without any special antenna will automatically switch between these DIRECTV two satellites as necessary as you change channels using the primary receiver s remote The antenna system also supports the optional KVH Tri Sat AutoSwitch for receiving the limited Ku band portion of DIRECTV HDTV programming available on the 101 110 and 119 satellites Visit www kvh com hdto for details ExpressVu Configuration Other than a satellite TV receiver no additional components are needed to receive both high Bell definition HD and standard definition ExpressVu programming from ExpressVu s 91 and 82 satellites The antenna will automatically switch between these satellites as necessary as you change channels using the receiver s remote TracVision M3DX User s Guide Chapter 2 Operation 2 Operation This chapter explains everything you need to know to operate the
31. oth turned on and set up for the satellite input Finally check the cables connecting all of these components to ensure none have come loose ic mo TracVision M3DX User s Guide Chapter 5 Troubleshooting ee System Status Lights Three status lights on the front of the interface box indicate the current status of the system and can help you identify problems see Figure 19 Figure 19 System Status Lights see o a 7 D Q VOLTAGE paaa ANTENNA 1 1 Status Lights During normal operation all three status lights should be lit green The following tables explain what the different light conditions indicate VOLTAGE Light The table below explains what the VOLTAGE light indicates Light is Indicates Description oft off Interface box is off power switch is off or no power input Green OK Good power 10 16 VDC at interface box Green Cable Oben Open detected in antenna cable flashing P check the antenna coax connection Orange ow Powe Low power 9 10 VDC at interface box Red Bad Power Insufficient power less than 9 VDC flashing A or more than 16 VDC input RECEIVER Light TracVision M3DX User s Guide Chapter 5 Troubleshooting The table below explains what the RECEIVER light indicates Light is Indicates Description Green OK Good communications with receiver N
32. otices to call attention to important or related information IMPORTANT Be sure to read these carefully to ensure proper operation and configuration of your TracVision system NOTE Notes contain useful information about system settings TIP Tips contain helpful information allowing you to get the most out of your TracVision system Related Documentation In addition to this User s Guide the following documents are provided with your TracVision system Document Description Installation Guide Complete installation instructions Product Registration Form Details on registering the product Warranty Statement Contents List Warranty terms and conditions List of every part supplied in the kit TracVision M3DX User s Guide Chapter 1 Introduction System Overview Your TracVision M3DX is a state of the art actively stabilized antenna system that delivers live satellite TV to your mobile audio video entertainment system A basic system is illustrated below Detailed wiring diagrams are provided in Appendix A on page 51 Figure 2 TracVision M3DX Basic System Diagram gt TRAGVISION pease KIVIEI KVH TracVision M3 Antenna KVH Interface Box Controller Satellite TV Receiver Customer supplied see page 6 for list of KVH validated receivers Television Customer supplied ie TracVision M3DX User s Guide Chapter
33. tching the primary receiver controls satellite e selection TracVision M3DX User s Guide Appendix A Wiring Diagrams Wiring Diagram 1 Receiver and 1 DVR Destacker Interface Box To Antenna a FO tess sone with FOC Standards POWER 10 16V DC m STACKED To 110W HD UNSTACKED OUTPUT CONVERTER OUTPUT o Ree EJ To RECEIVER PNB swe 1 Pg O This receiver controls satellite selection Digital Video Recorder DVR SATELLITE IN WOO OO PHONE JACK Destacker Dual Output Required The dual output destacker KVH part 19 0410 converts a stacked signal into two unstacked signals Two outputs are required because DVRs have two unstacked inputs whereas standard receivers have only one input Recording Limitation ca The DVR can record any channel carried on the satellite that is currently selected by the primary receiver The primary receiver is connected to the Unstacked Output To record a channel on a different satellite you need to select that satellite on the primary receiver as well You don t have to select the same channel just make sure that channel is carried on the same satellite TracVision M3DX User s Guide Appendix B Menus Quick Reference Guide Appe
34. tem Status Lights sc cisisitectiirinn nea ened 40 Error Messagi Si nosna eee NA NN A a 42 Running the Diagnostics Test csssssessssssesseseseseseseeeeeeeeaes 43 Viewing System Information ssssessssssesnnnsnsnennnnsnnnnnnnnsunnnnnnnnnnnnnnnnns 45 Calibrating the Gyros ssssssesssssssnunnsnsnsnsnsnnnnrununnnnnrnnunnnnnnnnnnnnnnnnnnnn 47 Changing Tracking Parameters cccccscscsesesseesseseeeseseeeeeees 48 Technical Support aenieiai iaiia aai 50 Wiring Diagrams Wiring Diagram 1 Receiver ssssessssssesusnsusnsrunnsusnnnnnsnnrnrnsnrnnnnnnnnnns 53 Wiring Diagram 2 Receivers s sessssssesusnsusnsnunnsusnnnneonnnnnusnrnnnnnnnnnns 54 Wiring Diagram 3 Receivers ccscscseeseseeseeseesssesssseseeeeaeeaeees 55 Wiring Diagram 1 Receiver and 1 DVR sssassssssssesssnsnsnsrnrnsnsnernensnsn 56 Menus Quick Reference Guide Interface Box MeMUS cccccccseseeececessececeeseneeeseseneeesesseeeeeeeseneeeeeeees 59 TracVision M3DX User s Guide Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual ccccscscscssesesesesensnsensenseneeeeees 3 System OVEIVICW cccccsssseseessesesseeseessesseessesseeseeseeeanes 5 i TracVision M3DX User s Guide Chapter 1 Introduction Using this Manual This manual provides complete operation setup and troubleshooting information for
35. the new part IMPORTANT Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary in calm water A poor gyro calibration can reduce the performance of the antenna Figure 22 Gyro Calibration Press MENUS until DIAGNOSTICS NO is displayed DIAGNOSTICS NO v a NEXT MENU CHANGE DIAGNOSTICS YES oO CHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO Press NEXT MENU until CAL GYRO NO OCHANGE is displayed CAL GYRO NO NEXT MENU OCHANGE J CAL GYRO YES ECHANGE CALIBRATING GYRO AZ EL CALIBRATING GYRO Verify that azimuth AZ AZ PASS EL pagg and elevation EL gyros both pass E a TracVision M3DX User s Guide Chapter 5 Troubleshooting cs Changing Tracking Parameters On rare occasions a satellite service provider may change the configuration of one of its satellites Since your TracVision antenna identifies a satellite based on the configuration data it has stored in memory the antenna will no longer be able to track the satellite if its configuration changes For this reason the interface box allows you to change any satellite parameter stored in the antenna s memory IMPORTANT Change tracking parameters only if directed by KVH Technical Support An incorrect tracking parameter can significantly reduce the performance of the antenna Follow the steps in Figure 23 on the next page
36. the primary receiver If the system is set up for automatic switching the primary receiver controls satellite selection le TracVision M3DX User s Guide Appendix A Wiring Diagrams Wiring Diagram 3 Receivers To Antenna Interface Box 6 STACKED OUTPUT eS POWER 10 16V DC FUSE 8A TO 110W HD UNSTACKED MAINTENANCE PORTS CONVERTER OUTPUT LSDP RS232 e200 El oee Oz ACO f A N AS A F rrr Satellite TV Receiver Primary G A Destacker 12 SATELLITE IN a _ To RECEIVER This receiver controls satellite selection Satellite TV Receivers E G or 12 coe P SS Eaa S O 4 OOO 2 seed oad Destacker Dual Output Required The dual output destacker KVH part 19 0410 converts a stacked signal into two unstacked signals which standard satellite TV receivers are configured to decode The interface box has two satellite TV outputs Unstacked and Stacked You will need to install the destacker between the Stacked output and your second and third receivers Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is the primary receiver If the system is set up for automatic swi
37. the problem check the status lights on the interface box and or perform a diagnostics test as explained in System Status Lights on page 40 and Running the Diagnostics Test on page 43 TIP You can also try resetting the satellite TV receiver Turn off and unplug the receiver wait one minute then plug it back in and turn it back on Can the antenna see the satellite The antenna requires an unobstructed view of the sky to receive satellite TV signals Common causes of blockage include trees buildings bridges and mountains Is there excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is the receiver configured for your selected mode DISH ExpressVu Only All DISH Network and ExpressVu receivers that you connect to the TracVision system need to be configured for the antenna s operating mode To configure a receiver you need to run its Check Switch test Refer to the step by step instructions on page 29 DISH or page 32 ExpressVu Is everything turned on and connected properly Make sure the power switch on the front of the interface box is turned on the VOLTAGE light on the front of the interface box should be lit green Also make sure your TV and receiver are b
38. up SS Bell ExpressVu Follow the steps in Figure 15 to set up the antenna for your selected ExpressVu operating mode Then keep the antenna turned on for the next step NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 35 Figure 15 ExpressVu Setup TRACKING DTV 101 aul SYSTEM NEEDS SETUP to begin SERVICE DIRECTV vACCEPT SERVICE EXPRESSVU HCHANGE ACCEPT MODE DUAL SAT ECHANGE _ CACCEPD MODE SINGLE SAT ECHANGE INSTALLING EXVU SATS RESTARTING ANTENNA Press any button Press CHANGE until ExpressVu displays then press ACCEPT Press CHANGE until desired mode displays then press ACCEPT Displays satellites installed for the selected mode ME TracVision M3DX User s Guide Chapter 4 Setup Step 2 Run Receiver Check Switch Tests To configure the primary receiver for your selected ExpressVu mode and automatic satellite switching you need to run two Check Switch tests on the receiver The first Check Switch test finds the correct satellites the second configures the receiver for those satellites To configure additional receivers for your selected mode you need to run just one Check Switch test on each see page 33 IMPORTANT If you remove a receiver from the vessel and use it ina home setup you will need to repeat this step to reconfigure that
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