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Stylus Pro 4000 Field Repair Guide

Contents

1. 102 Error Codes Maintenance 2 5 103 Error Codes Service 2252 252222222 ee eee eee 104 00000088 22 222 2222222222222 107 00000101 2222225222222 2222 22 22 108 00000103 22222222222 ee ee ee ee ee eee 109 00000105 f2 2 222 22 ee eee ee ee eee 110 00010000 00010003 2 2 111 Color Shift 222 2222222222 222 6 112 Command Error s f2 222s e feet eee eee eee 113 Communication Errors PC 2 2222 2222 5 114 Cover Open 2 222 eee eee eee eee ee ee eee 116 Printer Component Software Item LCD Display Printer Button 4 28 05 Page 1 Stylus Pro 4000 Field Repair Guide Adjustments Drop of Ink 25 2222 2 2 eee eee ee eee 117 Grainy or Ghosting 2222 2828s ee ee ee eee eee 118 Horizontal Banding 2 2 252 2525222222255 119 Missing Nozzle Diagnosis and Repair s s 5 5 121 Paper Jam Errors 2252222225222 e ee eee eee 124 Paper Not Cut 2222 2222s ee eee eee eee eee 125 Reload Paper 2252222252 e eee ee ee eee eee 126 Random Nozzles s s ss sss 22 eee ee ee eee 128 Scratch 2 2 2 ee ee ee ee eee 129 Set Ink Cartridges 2 22 22 2s ee ee ee eee eee eee 130 Set Ink Lever 222222222222 22 2222225 1
2. re Lona re j j a lt Se ee yaa i ee ee bai eh eee i E Le Sig pe a et aes Input Roller Assembly Disassembly Printer Component Software Item LCD Display Printer Button Page 38 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Release the Interlocks as shown below m Input Roller Assembly Disassembly Printer Component LCD Display Printer Button Page 39 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Maneuver the remaining side of the Paper Tray Base as shown below to free the last Separation Pad Assembly p 1 l lt P m hiria em a Teal ret a a f E N je ta SER T Far Fom Lie ato re ee a mT aha ar SA a a a at pe ka it DESIRI Bi Fr z B 7 Lid r bi 3 an id r s T PP di a x d rf a ml H i ple Input Roller Assembly Disassembly Printer Component LCD Display Printer Button Page 40 Stylus Pro 4000 Field Repair Guide 4 28 05 Input Roller Assembly Re assembly 1 Assemble the Base Unit until it looks this Input Roller Assembly Re assembly Printer Component LCD Display Printer Button Page 41 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Re hook the Interlock Pivot Points that connect the Separation Pad Assembly to the Base E These two pieces must be pressed tightly together to allow the Paper Separation Assembly too fully compress the Springs Input Roller Assemb
3. E Adjustment Wizard 2 Auto Bi D Adjustment Function Kep Fl CL1 Fe Cl2 F3 CL3 F4 CL4 F5 Initial lnk Charge F10 Paper Cut Multi Sensor scan the print results and automatically perform Bi D adjustment The PG 1 2 and PG 0 7 are peformed Other PG adjustment values are decided based on PG 1 2 result Paper to user 17 Enhanced Matte Fall Paper 1 Click on the Run button to run the Multi Sensor Auta 61 0 Walt for the finish Auto Bi D Adjustment PG 1 2 z 1 Click on the Run button 2 The Printer will print out these patterns It will take approximately 15 minutes 3 The Printer will read the alignment patterns automatically using the Multi Sensor and write the appropriate values to the board Run cHeck Ea 4 Click the Finish button Printer Component Software Item LCD Display Printer Button Page 138 Stylus Pro 4000 Field Repair Guide 4 28 05 Auto Uni D Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the did 4000 select the Auto Uni D Adjustment E Adjustment Wizard 2 i x Auto Uni D Adjustment Function Kep FI CL1 Fe CL2 FS CL3 F4 CL4 F5 t nitial Ink Charge F10 Paper Cut Mult Sensor scan the print results and automatically perform Uni D adjustment The PG 1 2 are peformed Other PG adjustment values are decided based on PG 1 2 result Paper to use 17 Enhanced Matte Rall Paper 1 Click on the Run button to run the Mult Senzor
4. lt L 1 Before entering any data click on write E the Next button Back Cancel RTC amp USB amp IEEE1394ID Adjustment Printer Component Software Item LCD Display Printer Button Page 183 Stylus Pro 4000 Field Repair Guide 4 28 05 E Adjustment Wizard 2 E RTC USEBID amp AIEEET 3941D Function Kep FI CL1 F2 ClL2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut T Click on Check button to read current printer s vaules 8 Check the value on the pop up window and click OF to finish Mote IF the printer OFF and ON after the USB ID is changed the new printer icon StylusPro 4000 copy is generated To use continue this tool pou have to quit this tool and reselect the new driver Check lt Back Cancel 2 Click on the Check button to display the IEEE1394 I D RTC amp USB amp IEEE1394ID Adjustment Printer Component Software Item LCD Display Printer Button Page 184 Stylus Pro 4000 Field Repair Guide E Adjustment Wizard 2 i xj RTC USBIDAEEE1 39410 Function Kep FI CL1 Fe ClL F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Faper Cut T Click on Check button to read curent printer s vaules 6 Check the value on the pop up window and click OF to finish Hote IF the printer OFF and ON after the USE ID is changed the new printer icon StylusPro 4000 copy x ts generated To use continue this tool you have to quit this tool and reselect the new dr
5. 4 Move the Carriage back to the capped position 5 Click on the Button the alignment pattern will be printed Print Head Slant Adjustment PF Printer Component LCD Display Printer Button Page 173 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Using a lens inspect the printed pattern oj MENKE yh i T Lor J The Lever employs detentes to lock it in place Flex the top portion of the Lever in the direction of the pivot point to release the detentes Paper Feed 4 The pattern should look like this If the gap is larger at the top pull the Lever down 7 Adjust and reprint until the pattern is correct 8 Tighten the 5 Screws and reprint the pattern to verify that the pattern is still correct 9 Re install the Carriage Cover Print Head Slant Adjustment PF Printer Component Software Item LCD Display Printer Button Page 174 Stylus Pro 4000 Field Repair Guide 4 28 05 RearAD Sensor Calibration Note This adjustment sets the White Level for the RearAD Sensor sensitivity calibration Note This adjustment can be performed using the customer s media if it is non standard transparent etc 1 Place paper in the paper path Ensure that the paper is inserted past the Pinch Rollers and the Paper Feed Roller Press and hold the Left Down and Up buttons and turn on the Printer Maintenance Mode 2 Using the Down button navigate to Self Testing Adjustment and press
6. Hulti Sensor Level Adjustment Function Kep FISCL1 F CL2 Fa CL3 F4 CL4 F5 lnttial Ink Charge F10 Paper Cut In this adjustment the Mult Sensor emits light onto the paper and platen the reflected light is recerved by the a Multi Sensor and detection level is corrected automatically Then the detection result is printed Paper to use 17 Enhanced Matte Roll Paper 1 Click on the Aun button to print a pattern 2 Confirm the printed results 6 0 0 E part in the tig E 1 Click on the Run button 2 The Printer will sample the paper with the Multi Sensor to set a reference level 3 The Printer will print out the data that was written to the board It will look like this 4 Click the Finish button Finish Cancel Multi Sensor Level Adjustment Printer Component Software Item LCD Display Printer Button Page 155 Stylus Pro 4000 Field Repair Guide 4 28 05 Multi Sensor Position Adjustment Note This mechanical adjustment fixes the physical position of the Multi Sensor 1 Rotate the Rear Carriage Rail until the Platen Position Stopper is in the first Detent E F i aa i y S i ad mo First Detent Carriage Unit Thick ickness gauge EEA Multi Sensor Position Adjustment Printer Component Software Item LCD Display Printer Button Page 156 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Move the Multi Sensor over the thickness gauge i rs ey Bet Multi Senso
7. Insert thickness gauge as shown 0 direction Left digit Right digit om i ryt i z EN Ey S aes 1 direction 1 Insert the 4 gauges and check that the 3 condi tions listed in step 9 are true 2 If the conditions listed in step 10 are not true loosen the fastening screws and move the sensor positions until they are true 10 The Paper Thickness Sensor should display the values listed below when the gauges listed below are inserted 10 1 00 When the 0 3mm thickness gauge is inserted 10 1 01 When the 0 4mm thickness gauge is inserted 10 1 01 When the 0 8mm thickness gauge is inserted 10 1 11 When the 0 9mm thickness gauge is inserted Paper Thickness Sensor Adjustment Printer Component Software Item LCD Display Printer Button Page 163 Stylus Pro 4000 Field Repair Guide 4 28 05 Platen Gap Adjustment Purpose The Platen Gap Adjustment sets the physical platen gap to the correct distance 1 Remove the Left Side Cover 1 Open the Top Cover and defeat the Top Cover Sensor by wedging something paper against the Sensor Wedge something against the Top Cover Sensor to simulate a closed Top Cover 2 Loosen the 2 Screws that fasten the Platen Gap Step Locking Mechanism located on the left side of the Rear Carriage Rail Loosen 2 Screws Platen Gap Adjustment Printer Component Software Item LCD Display Printer Button Page 164 3 2 fF S Stylus Pro 4000 Field Repair Guide
8. Life CR Motor PF Motor CR PF Motor Roller Roller Rel D E Chg Hopper ASFLoad Cutter Head U D Head Lock Cleaning Print Total Life CR PF Fire TotalLife2 TotalLife3 Check Used for design testing of these devices and assemblies Service Config Chg DEVICE ID Sty Pro 4000 PX 6000 Used for choosing the Plug and Play printer name NPD 1 0 2 Defines the ink type 1 pigment 0 new undefined 2 dye EDMODE X O N X CSIC used fully N Non USA Cartridges are OK O CSIC is disabled MD TBL ID 1 7D Hex Modifying parameter of media table is available View Counters Displays the usage life counter information for the following devices operations Cutter Cutter Total Total Pages Maint Tank CR Motor CR Total PF Motor Nozzle A Nozzle B Nozzle C Nozzle D Nozzle E Nozzle F Nozzle G FL Box Cleaner Sponge ASF Feed Roller PG Printer Component Software Item LCD Display Printer Button Page 9 Stylus Pro 4000 Field Repair Guide 4 28 05 Clear Counters Clears the usage life counter information for the following devices operations Init All Initializes all the following counters at once NVRAM RTC YY MM DD HRH Cutter CR Motor CR Total PF Motor Head Cleaner Total Pages MAINT TANK SPONGE ASF FEED ROLLER PG CR UNIT MAINT CL UNIT MAINT HEAD MAINT CUT UNIT MAINT Sponge Boarderless Pads MAINT INFO Page 88 98 in the Service Manual Menu E E1 E17 Menu R R1 R9 Men
9. Carriage Belt and Timing Strip are properly in place Move the Carriage Mechanism to the capped position Plug in the Printer and lower both Ink Cartridge Levers to open the Ink Valves Defeat the Cover Sensor and turn on the Printer lt gt gt ae Turn on the Printer and let it come Ready Press the Menu button and navigate to Maintenance Press the Menu button and navigate PWR CLEANING Press the Menu button to execute Print a Nozzle Check Pattern Perform standard cleanings if necessary Perform the following adjustments in sequence Print Head Replacement Procedure Printer Component Software Item LCD Display Printer Button Page 85 Stylus Pro 4000 Field Repair Guide 4 28 05 28 1 Perform Reset When Print Head Change 28 2 Perform the Print Head Slant Adjustment CR 28 3 Perform the Print Head Slant Adjustment PF 28 4 Reset initialize the user settings using the Epson Paper Feed Adjuster utility 28 5 Perform the Nozzle Bi D Adjustment 28 6 Perform the Auto Bi D Adjustment 28 Perform Copy Bi D variables 28 8 Perform the Auto Uni D Adjustment 28 9 Perform Copy Uni D variables Print Head Replacement Procedure Printer Component Software Item LCD Display Printer Button Page 86 Stylus Pro 4000 Field Repair Guide 4 28 05 Pump and Cap Installation 1 Before installing the Pump and Cap Assembly identify the Tube Receptacles where the Pump Tubes must be inserted Blow up
10. LCD Display Printer Button Page 179 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset When CR Unit Change Note Reset When CR Unit Change is used to reset the Carriage Unit counter 1 From the Adjustment Wizard for the Pro 4000 select Reset When CR Unit Change Adjustment Wizard 2 X Reset When CR Unit Change Function Kep FI CL1 Fe CLe F3 CL3 F4 CL4 F5 lritial Ink Charge F10 Paper Cut Reset CR motor related counter after CA unit replacement Press HUN button 1 Click on Run to reset the Carriage Unit counter Aun Cancel 2 Click on Finish when done Reset When CR Unit Change Printer Component Software Item LCD Display Printer Button Page 180 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset When Cutter Change Note Reset When Cutter Change is used to reset the Cutter Solenoid life counter 1 From the Adjustment Wizard for the Pro 4000 select Reset When Cutter Change ima Adjustment Wizard 2 Reset When Cutter Solenoid Change Function Key FI CL1 F CL2 F3 CL3 F4 CL4 F5 lnitial lnk Charge F10 Paper Cut Reset Cutter Solenoid related counter after Cutter Solenoid unit replacement Press RUN button 1 Click on Run to reset the Cutter Sole noid life counter Aun Cancel 2 Click on Finish when done Reset When Cutter Change Printer Component Software Item LCD Display Printer Button Page 181 Stylus Pro 4000 Field Repair Guide 4 28 05 Rese
11. LCD Display Printer Button Page 55 Stylus Pro 4000 Field Repair Guide 4 28 05 15 Down load the current firmware version 15 1 Open the PRNPRINT application and prepare to send the current firmware version to the Printer 15 2 Turn on the Printer while depressing the Left Up Down and Right arrow buttons The Printer will display UPDATE F W 15 3 Send the current firmware to the Printer 16 Re Install the Printer s parameters using the Parameter Backup Restore Utility Nvram exe 16 1 Perform the RTC amp USBID amp IEEE1394ID Adjustment If the Printer s Parameters are not available skip step 16 and follow step 17 17 Perform the following operations in the order listed 17 1 Stop the Printer from priming See The Prime ON Off chapter 17 1 1 Note Init Fill Reset The Printer s prime function is turned off 17 2 Perform the Rear Sensor AD Adjustment 17 3 Perform the Cutter Pressure adjustment 17 4 Perform the Platen Gap adjustment 17 5 Enter the Head Rank ID Print Head calibration values 17 6 Perform the Multi Sensor Level Adjustment 17 7 Perform the Print Head Slant CR Adjustment 17 8 Perform the Print Head Slant PF Adjustment 17 9 Perform the Multi Sensor Adjustment for Auto Nozzle Check 17 10Perform the Nozzle Bi D Adjustment 17 11Perform the Auto Bi D Adjustment 17 11 1 Copy Bi D variables 17 12Perform the Auto Uni D Adjustment Main Board Replacement Printer Component Softwar
12. Note This procedure is used to update or install firmware It is the service method because it does not require the Printer to be Online to work 1 Turn on the Printer while depressing the Up Down Left and Right buttons 1 1 The Printer will display UPDATE F W 2 Using PRNPRINT EXE transmit the current firmware to the Printer 2 1 The Printer will display F W Updating 2 2 The Printer will display Update Complete 2 3 The Printer will display Please Wait 2 4 The Printer will re initialize and display Ready Firmware Update Procedure Printer Component Software Item LCD Display Printer Button Page 201 Stylus Pro 4000 Field Repair Guide 4 28 05 Glossary Artifact A defect that is within an image It can mean something on the graphic that was not intended or something missing that was intended All image quality defects are arti facts Bi Directional Adjustment An electronic adjustment that ensures that a printer can coordinate left to right with right to left printing Capped Position The print head at it s stand by position with the cap mechanism sealing the nozzles Coating The top layer of graphics paper media that consists of a special substance designed to trap ink and keep it from being absorbed into the paper fibers Non paper based ink jet media uses coating to allow the ink to bond with the surface A coatings purpose is to minimize dot gain and control saturation Color Shift An unintend
13. Roll Paper Adjustment 52 5 189 ee 190 Accessories List ss 5 ss ss ee ee eee eee 191 Cleaning Fluid 5 5 ss ee ee eee eee eee 192 Color Order on the Print Head 2 5 193 Consumable Service Parts List s 5 5 194 Firmware History ss 2525s 52s 2 ee ee ee eee 196 Firmware Update Procedure s s 5225 5225 201 Glossary lt 5 fs ee ee 202 Ink Draining Procedure 2522225222252 2225 208 Ink Tube Order 2 5 5 ee ee ee ee eee 209 Prime On or Off 2 2 2 ee ee eee eee eee eee 210 Revision History 252225222 5 2 ee ee ee eee 211 Sensors Motors Solenoids and Fans 5 5 212 Service Procedure ss 55s 555 se ee ee ee eee 214 Service ToolS 5 555 se ee ee ee eee 216 Stress Test Test Image 5522 2 525522225 217 User Nozzle Check Order 2222 5252525 2 2s 218 pee eo eee eee ee ee eee eee ee Bee ee ae 219 Adjustment Wizard2 2522522222252 2222625 220 Printer Component Software Item LCD Display Printer Button 4 28 05 Page 3 Stylus Pro 4000 Field Repair Guide 4 28 05 Epson Paper Feed Adjuster 22 223 NVRAM EXE 2 55 2 ee ee eee
14. 4 28 05 Press and hold the Left Down and Up buttons and turn on the Printer Maintenance Mode 2 Using the Down button navigate to Self Testing Adjustment and press the Menu button Using the Down button navigate to ADJ PG ADJ and press the Menu button The Printer s LCD will display ENTER Start Press the Menu button to start the procedure 7 1 The Printer s LCD will display Detecting Origin 7 2 The Printer s LCD will display PG Offset nn nn the current Platen Gap Offset Place a 65mm feeler gauge on the Platen as shown 1 Slide the Carriage Assembly towards the feeler gauge 2 Increase the Platen Print Head gap by depressing the Up Arrow 3 Continue to increase the gap until the Print Head clears the 65mm feeler gauge 4 Increase the Platen Gap Offset Value be 3 more steps than determined in step 3 Platen Gap Adjustment Printer Component Software Item LCD Display Printer Button Page 165 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Place the Platen Position Detent device in the position shown below and tighten the 2 Screws Turn until the Stopper a ie Bi is resting in the first AN Detent the detent has an arrow pointing at it Tighten the 2 Screws k A i S j i N 10 Depress the Menu button to store the value 10 1 The Printer will display Updating Parameter Platen Gap Adjustment Printer Component Software Item LCD Display Printer But
15. 5 2 Verify that the I F Cable is not excessively long over 10 15 feet Spec is 10 feet 5 3 Remove any HUBS or Switch Boxes from the Cabling 5 4 Verify that the I F Cable is not the problem 5 4 1 Use another Cable or test the Cable with another Device 5 5 If the Interface is Ethernet verify that the Cable is 5 5 1 A straight through Cable for most connections 5 5 2 A crossover Cable for direct Computer to Printer connections 6 Delete the Driver and reinstall 7 Verify that the Port on the Computer is not the problem 7 1 Use another device to test the Port on the Computer or use another Computer Other Considerations e Custom Dongles attached to RIP Servers could cause a problem e Epson Printers use USB 2 0 Computer Ports that use USB 1 0 may cause a problem e Status Monitor 3 can report an error on a Windows 2000 system that does not exist Turn off the Error Monitoring Printer Driver Utility Speed amp Progress Monitoring Preferences Un checked the Error box Communication Errors PC Printer Component Software Item LCD Display Printer Button Page 115 Stylus Pro 4000 Field Repair Guide 4 28 05 Cover Open Note The Cover Open error indicates that the Printer s Front Cover is open or the Cover Sensor is defective 1 The Cover Sensor can be tested in the Maintenance Mode 2 Self Testing Test Sensor menu Cover Open Printer Component Software Item LCD Display Printer Button Page 116
16. 63 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Paper Guide Support removal m 1 Remove this Screw on the left 2 Remove this Screw on the right 3 Free the Rear Paper Guide Support from the Printer 4 Remove the Screw that holds the Manual Feed Sensor to the Support 5 Remove the Sensor from the Rear Paper Guide Sup port Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 64 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Remove the Paper Release Lever Assembly Remove 2 Screws 1 Note the position of the Gear in rela tion to this Rubber Stopper 2 Remove the Gear Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 65 Stylus Pro 4000 Field Repair Guide 4 28 05 11 Remove the Gear shown below G me To remove this Gear follow the 4 steps listed below 1 Note the Gears orientation to this Rubber Stopper 2 Note the Interlock on the back side of the 3 Rotate the Gear so that the Interlock 4 Remove the Gear Gear is in this position Plastic Roller Upgrade Printer Component LCD Display Page 66 Stylus Pro 4000 Field Repair Guide 4 28 05 12 Remove the Roller Assembly Remove the Roller Assembly by finessing the right side of the Assembly out followed by the left 13 Place the Roller Assembly on a flat surface Ensure that the Assembly is in this position Plastic Roller Upgrade
17. Auto Uni O Walt for the finish a 1 Click on the Run button EFEFEF 2 The Printer will print out these patterns It will take approximately 15 minutes 3 The Printer will read the alignment patterns automatically using the Multi Sensor and write the appropriate values to the board Aun cBack Fri fh Cance 4 Click the Finish button Auto Uni D Adjustment Printer Component Software Item LCD Display Printer Button Page 139 Stylus Pro 4000 Field Repair Guide 4 28 05 Carriage Timing Belt Tension Adjustment 1 Remove the Left Side Cover 2 Turn the Adjustment Screw until the Belt Bracket is positioned by the 3rd Mark from the right Turn the Adjustment Screw 3rd mark from the right Carriage Timing Belt Tension Adjustment Printer Component LCD Display Printer Button Page 140 Stylus Pro 4000 Field Repair Guide 4 28 05 Change Model Name Note Change Model Name will write Stylus Pro 4000 to the Main Board Plug and Play name 1 From the Adjustment Wizard for the Pro 4000 select Change Model Name xi Change Hodel Hame Function Kep FI CL1 Fe CL2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut Select Japan or Others to change model name and click on the Run button 1 Click on Other Japan C hers 2 Click on Run Run 3 Click on Next Back Cancel Change Model Name Printer Component Software Item LCD Display Printer Button Page 141 Stylus Pro 4000 F
18. Cut sheet Function K Z f F1 CL1 FO CL2 F3 CL3 F4 CL4 F5 ritial Ink Charge F10 Paper Cut 2 The Printer will print out this pattern and mea l sure the side margin using the Multi Sensor This adjustment adjusts the printing position lt P t gt 44 Enh d Matte Cut Sheet eer od 3 Measure the top leading edge margin and 2 Measure the Top amp Bottom merging see fig and input the measured value in the edit box enter the value measu red 3 For Side Margin Adjust edit box input the printed value under the pattern 4 Click on the write button Then Print pattern again 5 Measure the Top amp Bottom margin same as step and input the value 4 Measure the bottom trailing edge margin and Prift enter the value measured Top Margin 10 mm 0 tefep 5 Enter the side margin value printed on the print Jouan B o out labeled Side Margin Adjust _L Side Margin 0 mm 0 007 step 6 Click the Write button ilti Senor Lett 0 min 00 step Mult Sensor OE mm O00 ste 7 Repeat Steps 1 4 8 Measure the side margin and enter the value TW Tite 9 Click the Write button 4 Back Cancel 10 Click the Finish button T amp B amp S Cut Sheet Adjustment Printer Component Software Item LCD Display Printer Button Page 188 Stylus Pro 4000 Field Repair Guide 4 28 05 T amp B amp S Roll Paper Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wiza
19. Error Diffusion The type of dithering Screening proprietary to Epson that employs a random dot pattern to ensure that the human eye can discern no pattern Flight Time The time it takes a drop of ink to travel from the print head to the printable surface Gamut The range of colors that a printer can produce Ghosting A term that refers to components of an image that are intended to be on top of each other or adjacent but are offset Gradient A smooth transition between one color shade and the next A continuous tone image requires a smooth gradient for all its tonal shitts Grainy A breakdown of the illusion of continuous tone A printed image that does not have smooth tonal transition and sharp detail Head Angular Adjustment A term that refers to a mechanical print head alignment that ensures that an ink jet s print heads nozzles are on the same vertical plane Also Known as the B head slant or the C head slant The head is rotated until it is vertically linear Glossary Printer Component Software Item LCD Display Printer Button Page 203 Stylus Pro 4000 Field Repair Guide 4 28 05 An electronic print head adjustment that ensures that the printer knows the exact distance between nozzle sets on separate heads Also known as Head L R and Uni Di Head Gap Adjustment gey Head ID The calibration value written on the print head that allows the printers electronics to compensate for the print heads
20. SETTINGS EXEC Thickness Pat Print Cut Method Standard Thick Fast Slow Thin Paper 2 TEST PRINT PPR Feed Adj n nn Eject Roller Auto Sheet Roll Curled Roll Normal Drying Time n n sec Suction Standard 4 3 2 1 M W ADJ Standard 1 2 NOZZLE CHECK PRINT STATUS CHECK PRINT JOB INFO PRINT CUSTOM PAPER PRINT Printer Component Software Item LCD Display Printer Button Page 6 Stylus Pro 4000 Field Repair Guide 4 28 05 5 MAINTENANCE CUTTER REPL EXEC CHNG INK SET EXEC For Changing between 8 and 4 color PWR CLEANING N CLEANING Y CLOCK SETTING mm dd yy hh mm 6 Head Alignment PAPER THKNS STD n n MM ALIGNMENT AUTO MANUAL Maintenance Mode 1 Press and hold the Pause button and turn on the Printers HEX DUMP PRINT EXEC In this mode the printer prints hexadecimal values received LANGUAGE ENGLISH PORTUGUE SPANISH GERMAN ITALIAN FRENCH Sets the control panel lan guage UNIT METER FEET INCH Set s the unit of measure that the printer displays 4CMW72 OFF ON 7 CUT PRESSURE 100 0 150 Adjusts the Paper Cutter pressure SSCL EXEC Super Strong Cleaning DEFAULT PANEL EXEC Returns Maintenance Mode 1 settings to Factory Default CRTG INFO MENU MANUFACTURER COLOR INK TYPE INK CAPACITY INK LEFT PRODUCTION DATE EXPIRATION DATE INK LIFE INK AGE CSIC information for each ink cartridge Maintenance Mode 2 Press and hold the Left Down and Up buttons a
21. Wider The gap can be adjusted by performing the Platen Gap Adjustment Intermittent or missing Nozzles may also be a factor Non Epson media or improper media settings in the driver can cause grainy images Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment The following components occasionally cause the issue e Carriage Encoder e Carriage Encoder Strip e Carriage Motor e Carriage Belt Tension Grainy or Ghosting Printer Component Software Item LCD Display Printer Button Page 118 Stylus Pro 4000 Field Repair Guide 4 28 05 Horizontal Banding Note Horizontal Banding is either paper feed related or Print Head related Horizontal Banding Is caused by vertical dot placement errors Feed Related Feed related horizontal banding is always spaced at the same interval as the MicroWeave step Observe the area of the image that is currently being printed the image directly under the Print Head That area exhibits the MicroWeave step Compare the interval of the MicroWeave step with the interval of the horizontal banding If the two have the same interval the banding is probably feed related Increase or decrease increase or decrease to the extreme limit the feed step and observe the impact on the band ing Use the Paper Config section of the driver or Paper Config section of the Printer s user menu and increase or decrease the feed step all the way If the banding is affected it is
22. on Run to reset the Paper Exit Roller counter 2 Click on Finish when done Cancel Reset Paper Ejection Switching Printer Component Software Item LCD Display Printer Button Page 177 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset PF Motor Counter Note Reset PF Motor Counter is used to reset the Paper Feed Motor counter 1 From the Adjustment Wizard for the Pro 4000 select Reset PF Motor Counter xl Reset PF Motor Counter Function Kep FI LL1 F2 CL FS CL3 F4 CL4 F5 lnitial Ink Charge F1U Paper Cut Reset counter after PF motor replacement Fress AUN button 1 Click on Run to reset the Paper Feed Motor counter Run Cancel 2 Click on Finish when done Reset PF Motor Counter Printer Component Software Item LCD Display Printer Button Page 178 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset When Cleaning Unit Change Note Rest When Cleaning Unit Change is used to reset the Cleaning Unit counter 1 From the Adjustment Wizard for the Pro 4000 select Check Nozzle f Adjustment Wizard 2 x Reset When Cleaning Unit Change Function Kep FI CL1 Fe CL F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Faper Cut Reset cleaning counter after cleaning unit replacement Fress RUN button 1 Click on Run to reset the Cleaning Unit counter Ar 2 Click on Finish when done 4 Back i Cancel Reset When Cleaning Unit Change Printer Component Software Item
23. still in the Printer Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment over saturating the media Smear Printer Component Software Item LCD Display Printer Button Page 133 Stylus Pro 4000 Field Repair Guide 4 28 05 Vertical Banding Note Vertical Banding Is caused by horizontal dot placement errors Saturation Related Vertical Banding If the vertical banding is caused by paper over saturation the banding will correspond to rippling of the media The rippling will be visible on the back of the media This kind of vertical banding is usually about an inch wide Under saturated images causes a type of vertical banding that is usually about 1 3 of an inch wide Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment Non Epson drivers effect verti cal banding if the amount of ink that is applied to the media is too low Using the Epson driver should look better if that is the case Non Epson media can impact vertical banding if the amount of ink that is required to correctly satu rate the media is not applied by the Epson driver or a non Epson driver Alignment Related Vertical Banding Print an image in bi directional mode and in uni directional mode High Speed checked bi directional mode If the vertical banding is more evident in bi directional mode the most likely cause is an improper Bi D alignment The Uni D adjustment effects vertical banding i
24. up draw the air out of the each F Damper Connect the Print Head and fasten with 3 Screws Damper Removal Printer Component Software Item LCD Display Printer Button Page 23 Stylus Pro 4000 Field Repair Guide 4 28 05 15 Place the Print Head Damper Assembly back into the Carriage Mechanism O A a ae ES i I ik TE i ae p ia i l a ry gt a i ne 4 A i y i i me 4 i T Faa tae E pnpa Stay Bar 1 Spring 4 Screws Damper Removal Printer Component Software Item LCD Display Printer Button Page 24 Stylus Pro 4000 Field Repair Guide 4 28 05 17 Re install the Junction Board fasten with 7 Screw and reconnect 4 Cables Pial vg M ae E ath om ho ah This Connector has a latch Install the Junction Board and fasten with 1 Screw Reconnect 4 Cables 18 Perform cleaning cycles and nozzle checks until the nozzles are working 19 Perform the Print Head mechanical adjustments 19 1 Perform the Print Head Slant Adjustment CR 19 2 Perform the Print Head Slant Adjustment PF Damper Removal Printer Component Software Item LCD Display Printer Button Page 25 Stylus Pro 4000 Field Repair Guide 4 28 05 Ink Bay Removal Left 1 Remove the Left and Right Side Covers 2 Remove the 10 Screws fastening the Front Panel i ri ee sy rail Remove 4 Screws Remove 5 Screws View from the back Remove 7 Screw 3 Remove 2 Screws fastening the Front
25. view Tubes go here 2 Before installing the Pump and Cap Assembly note this detail OP The Plastic Tray that sits under the Pump and that the Tubes are inserted into has one corner that sits on top of the Pump Cap Assembly Frame View from the bottom Note the Plastic Tray is on top of the Frame Mount View from the back of the Printer aco Sa ei The Plastic is on top of the a rame p b a A a Pump and Cap Installation Printer Component LCD Display Printer Button Page 87 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Insert the Cap Assembly part of the way through the back of the Printer a a K et 7 ee j Slide the Cap and Pump Feed the Tubes into the receptacle Assembly part of the way in Assist the Tubes into the receptacle while sliding in the Assembly 4 Install the 4 Screws securing the Cap and Pump Assembly 2 Screws Ensure that the Flushing Box Screw Hole is correctly aligned before tightening the E Assembly screws D a 2 Screws Pump and Cap Installation Printer Component LCD Display Printer Button Page 88 Stylus Pro 4000 Field Repair Guide 4 28 05 5 Install the Flushing Box and fasten with 1 Screw N ube into the hole leading to F the Waste InkTank 1 Screw ie ar oo ip FTE EEN pe TA _ e o m 7 ss E Ve 6 Plug in the Pump Home Position Sensor Plug in Pump and Ca
26. will display this until it is fin ished transferring data 4 Click on Save to save the parame ters 4 28 05 E NYRAM Backup Utility 5 x Printer Marne Port Mame JEPSON Stylus Pro 4000 lu SBUUG HYRAN NVASM File Read Write Upen Saye E pit WI NYRAM Backup utility x JEPSON Stylus Pro 4000 USBO06 HVWARAM i read T Exit NVRAM EXE Printer Component Software Item LCD Display Printer Button Page 227 Stylus Pro 4000 Field Repair Guide 4 28 05 Parameter Restore 1 Pick the Pro 4000 printer driver ig NYRAM Backup Utility ol Ol x The port that the driver is associated pinout CRIS eae JEPSON Stylus Pro 4000 ___ gt JUSBO06 with will be displayed A YVAAM WYVAAM File Read write Open Save 3 Click on Write to send previously loaded Ce oe EA Parameters to the Printer If the Parameters are not loaded click on Open_andlead saved E sit Parameters then click on Write EPSON Stylus Pro 4000 USBO06 q The utility will display this screen while it is transmitting the Parameters to the Printer eee ae s Lapsed time sec EPSON Stylus Pro 4000 USBO06 Do not turn the printer off until the utility displays this screen The writing of NYARAM was completed NVRAM EXE Printer Component Software Item LCD Display Printer Button Page 228 Stylus Pro 4000 Field Repair Guide 4 28 05 PRNoprint exe Note PRNprint exe is the uti
27. 01 Note The 00000101 error code indicates that the Carriage Motor and Ink Tubes have reached their end of life 1 Inspect the Ink Tubes for leaks or cracks 2 Inspect the Carriage Motor for wear 2 1 Spin the Motor manually and feel for friction 2 2 Replace the Motor if necessary 3 Clear the Maintenance Mode 2 Clear Counters CR Motor counter 00000101 Printer Component Software Item LCD Display Printer Button Page 108 Stylus Pro 4000 Field Repair Guide 4 28 05 00000103 Note The 00000103 error code indicates that the RTC Battery is defective 1 Replace the RTC Battery located on the Main Board 2 Replace the Main Board 00000103 Printer Component Software Item LCD Display Printer Button Page 109 Stylus Pro 4000 Field Repair Guide 4 28 05 00000105 Note The 00000105 error code indicates that the Print Head has reached it s end of life 1 Inspect the Print Heads operation using the Printer s Maintenance Mode 2 Self Testing Adjustment Check Nozzle function 1 1 Replace the Print Head if necessary 2 Clear the Maintenance Mode 2 Clear Counters Head counter 00000105 Printer Component Software Item LCD Display Printer Button Page 110 Stylus Pro 4000 Field Repair Guide 4 28 05 00010000 00010003 Note The 00010000 00010003 range of error codes indicates that the Paper Feed Motor or Encoder is defective 1 Manually check the operation spin of the Paper Feed Motor 2 Chec
28. 31 Smudge s eee e eee ee et ee eee eee 132 Smear sss et et ee eee 133 Vertical Banding 2522222222 ee ee eee eee 134 Wrong Ink Cartridge 22 2222 2222522222265 135 Peeeest ee cee eae ee ee ee eee ee eee eee 136 1000mm Feed Adjustment 2522222222225 137 Auto Bi D Adjustment PG 1 2 5 138 Auto Uni D Adjustment 2s 225222226 5 139 Carriage Timing Belt Tension Adjustment 140 Change ModelName 2222222222222 222s 141 Check Nozzle 55s ss ss ee eee ee 143 Check Platen Gap 222222 2s eee eee ee ee eee 144 Cleaning Charging Priming 145 Clear PF Micro Feed Adjustment Bi D 146 Copy Bi D Variables 2222222222222 2205 147 Copy Uni D Variables 222225 222222222225 148 CR Encoder Sensor Position Adjustment 5 149 Head RankID 2 2 f ff ee eee ee ee ee ee eee 150 Initialize Main Board 2 2 e25 151 Ink Discharge 2522 22222252 e ee eee eee eee 152 Multi Sensor Adjustment for Auto Nozzle Check 153 Multi Sensor Auto PF Adjustment 154 Multi Sensor Level Adjustment 155 Multi Sensor Positi
29. 4 28 05 Consumable Service Parts List Ink is intended as a service tool Warranty Service Only and is not for sale Use the Service Part Number and claim it on a warranty form ECCC Cost after 40 discount ECCC Cost after 40 discount Consumable Service Parts List Printer Component Software Item LCD Display Printer Button Page 194 Stylus Pro 4000 Field Repair Guide 4 28 05 Double Weight Matte 44 x 82 roll Double Weight Matte 24 x 82 roll WAS041737 5041737 Premium Luster Photo 250 16 x 100 roll 59 97 WAS041004 SP91004 Photo Semigloss 44 x 100 roll 113 40 WAS041022 SP91022 Photo Semigloss 24 x 100 roll 64 80 Maintenance Tank And 220 ml Ink Cartridges are available through Sales Channels only C12C8890071 Maintenance Tank Consumable Service Parts List Printer Component Software Item LCD Display Printer Button Page 195 Stylus Pro 4000 Field Repair Guide 4 28 05 Firmware History This chart explains the meaning of the firmware version characters Example 102744 SP4000 MONTH 2004 2004 Fab EX d P 3 4 G T 2 A B G D Stylus Pro 4000 Current Firmware Ver 102552 upg Release date 02 25 05 1 The Exit Roller setting was changed to minimize Pizza Wheel marks when printing on cut sheet paper and or using the front manual feed 2 The paper loading routine was modified to minimize Paper Jam errors with thin media such as Firm
30. 5 Prime On or Off Prime Initial Fill and Charge mean the same thing They all refer to filling the Ink System with ink Controlling the Prime function requires Setting or Resetting the Init Fill Flag Init Fill Reset The Printer is already primed Init Fill Set the Printer will prime the next time it is turned on 1 eae S a Turn on the Printer while depressing the Left Up and Down buttons The Printer will display SELF TESTING Press the Right button once The Printer will display SELF TESTING Test Press the Down button until the Printer displays SELF TESTING Parameter Press the Right button once Ihe Printer will display Parameter Initialize Press the Down button once The Printer will display Parameter Update Press the Right button once Ihe Printer will display Update InkParameter Press the Right button once The Printer will display Init Fill Set 7 1 Press the Down button to change between Init Fill Set and Init Fill Reset Press the Right button once The Printer will display Update Param Press the Right button once The Init Fill flag will be set Prime On or Off Printer Component Software Item LCD Display Printer Button Page 210 Stylus Pro 4000 Field Repair Guide 4 28 05 Revision History April 28 2005 The Firmware History chapter was updated April 1 2005 1 24 troubleshooting chapters were added 2 Achapter listing service tool part numbers was added 3 A chap
31. 8 05 12 Perform the 1000 mm Feed Adjustment or Multi Sensor Auto PF Adjustment 13 Perform the Nozzle Bi D Adjustment 14 Perform the Auto Bi D Adjustment 14 1 Perform Copy Bi D variables 15 Perform the Auto Uni D Adjustment 15 1 Perform Copy Uni D variables 16 Perform T amp B amp S Roll Paper and or T amp B amp S Cut Sheet adjustment 17 Perform Reset When CR Unit Change 18 Perform Reset When Cleaning Unit Change Service Procedure Printer Component Software Item LCD Display Printer Button Page 215 Stylus Pro 4000 Field Repair Guide 4 28 05 Service Tools 1243924 Cleaning Liquid Cartridge Requires 8 Cartridges 1047746 1000 mm Scale meter stick 1282354 Multi Sensor Position Tool 1282355 Paper Thickness Sensor calibration tools 1080614 G 26 Grease 1039172 G 46 Grease Service Tools Printer Component Software Item LCD Display Printer Button Page 216 Stylus Pro 4000 Field Repair Guide 4 28 05 Stress Test Test Image Purpose The Printer Stress Test was designed to amplify any print quality issues It is for diagnosis purposes only It never looks perfect There is always some horizontal and vertical banding Use 1 Use it to compare Non Epson Drivers against the Epson Driver 2 Use it to look for image quality variances across the entire printable area of the printer Frist Gale tobresdiodgereri Is the vertical banding consistent across the entire image Is the horizontal b
32. K SETTING IS WRONG ts displayed if their is a mismatch between the printers panel ink setting and the driver setting Previously a command error was reported To reduce noise when the printer is turned on the fan on the main board is turned off UNLOCK PRINT HEAD is displayed before the initial ink charge if the carriage is locked Corrects the condition that resulted in a maintenance call 0080 date and time not set when the printer is first turned on Custom paper configuration can be enabled in the Driver or the printers Custom Paper Menu selection not both A paper size error no longer occurs when switching between manual feed and the paper cassette when the paper feed button is used The noise associated with loading Roll paper is reduced Nozzle loss caused by a print head cleaning is improved by a change to the print head cleaning process When the printer is idle the fan on the main board is turned off making the printer quieter Tracing paper media support improved Firmware History Printer Component Software Item LCD Display Printer Button Page 198 Stylus Pro 4000 Field Repair Guide 4 28 05 12 Corrects Service Request 00010007 carriage motor timing when the printer is powered on 13 When loading media eliminates damage to the leading edge of the media 14 The Auto Nozzle Check from the EPSON Service Utility 2 now functions correctly and ejects the media 15 Ink smudges on the edges of the
33. Page 160 Stylus Pro 4000 Field Repair Guide 4 28 05 Paper Thickness Sensor Adjustment Purpose The Paper Thickness Sensor Adjustment calibrates the Paper Thickness Sensor so that it correctly rec ognizes 3 different thickness ranges of media The Paper Thickness Sensor does not measure the thick ness of inserted media it determines the thickness range of the media Special Tools The Paper Thickness Sensor Adjustment requires 4 flexible thickness gauges 1 Remove the Left and Right Side Covers 2 Re install the Paper Release Lever Paper Thickness Sensor Adjustment Printer Component Software Item LCD Display Printer Button Page 161 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Remove the Top Cover 4 Remove the Paper Thickness Sensor Cover nml ee ee eer x 1 Remove 3 Screws 2 Lift up and off Press and hold the Left Down and Up buttons and turn on the Printer Maintenance Mode 2 Using the Down button navigate to Self Testing Test and press the Menu button Using the Down button navigate to Test Sensor and press the Menu button a Se 2 Using the Down button navigate to Sen Paper 00 May read 01 10 or 11 Paper Thickness Sensor Adjustment Printer Component Software Item LCD Display Printer Button Page 162 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Insert the thickness gauges into the paper path as shown and engage the pressure rollers Paper Release Lever down
34. Panel Remove 2 Screws Ink Bay Removal Left Printer Component LCD Display Page 26 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Remove the Front Panel 5 Remove 4 Screws that fasten the Ink Bay Cover and 1 Screw that fastens the Cartridge Release Handle and lift off the Cover Remove 1 Screw T This hole in the Cover allows easy access to the ma Cartridge Release Handle Lift off the Cover Screw Remove 4 Screws Ink Bay Removal Left Printer Component LCD Display Page 27 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Remove 2 Screws and 2 Brackets 1 Screw and Bracket on the Right Side 1 Screw and Bracket on the Left Side 2 Screws from the front Ink Bay Removal Left Printer Component Software Item LCD Display Printer Button Page 28 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Remove 2 Screws from the back of the Ink Bay Assembly g3 LE s Blow up of a this area Manh Remove 2 Screws Look through this area on the back of the Printer to find 2 Screws is F a Cartridge Release Sensor Cable 4 CSIC Cables Re assembly Note Cable Order Yellow Magenta Cyan Matte Black Ink Bay Removal Left Printer Component Software Item LCD Display Printer Button Page 29 Stylus Pro 4000 Field Repair Guide 4 28 05 10 Maneuver the Ink Tubes from the Slot j gt i ii EY 4 3 T ey i P i C 11 Slide out the Ink Bay Assembly wh
35. Printer Button Page 60 Stylus Pro 4000 Field Repair Guide 4 28 05 Plastic Roller Upgrade Note This procedure documents the replacement of 9 Plastic Rollers with 9 Rubber Coated Plastic Rollers These Rollers make contact with the printable side of the media The old Roller design could scuff the surface of Fine Art Media 1 Remove the Left Side Cover 2 Remove the Right Side Cover 3 Remove the Paper Release Lever Assembly Cover 1 Remove 7 Screw 2 Remove the Cover Plastic Roller Upgrade Printer Component Software Item LCD Display Printer Button Page 61 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Remove the Top Cover as shown F p a aa as a eji A p 5 Lever up both sides of the Top Cover at the Hinges Remove 1 Screw Ti re Er e e Lift of the Top Cover Component E Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 62 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Remove the Paper Thickness Sensor Assembly Remove the 2 Screws accessed nape ee through these holes Remove these 2 Screw Lift off the Paper Thickness Sensor Assembly Do not loosen these 2 Screws 7 Remove the Rear Paper Guide Support and the Paper Jam Cover Rear Paper Guide Sup port directions at step 8 Remove the Paper Jam Cover shown removed Plastic Roller Upgrade Printer Component Software Item LCD Display Printer Button Page
36. Printer Component LCD Display Printer Button Page 67 Stylus Pro 4000 Field Repair Guide 4 28 05 15 Flip up the white Paper Guides so that the Assembly is in this position Plastic Roller Upgrade Printer Component LCD Display Prin au Page 68 Stylus Pro 4000 Field Repair Guide 4 28 05 16 Inspect 1 of the 3 Paper Guides and note the items listed below The Shaft ends here and goes next to this Support The Shaft ends here and goes next to this Support The Hook on the Springs goes to the Note the way that the Sha right is behind some Supports and under others These are the Rollers to be replaced 17 Remove the 3 Paper Guide Assemblies and install the new Rollers k a i 1a te i KTE H oiled TD Meee te 4 is gt T ga 3 Old Rollers New Rollers Plastic Roller Upgrade Printer Component LCD Display Prin sutton Page 69 Stylus Pro 4000 Field Repair Guide 4 28 05 18 Lay out the Assembly Components like this 1 Under here 4 Under here 2 Over here 5 Over here 3 Spring in the Notch 6 Spring in the Notch Plastic Roller Upgrade Printer Component LCD Display Prin au Page 70 Stylus Pro 4000 Field Repair Guide 4 28 05 20 It should look like this when installed correctly Plastic Roller Upgrade Printer Component LCD Display Page 71 Stylus Pro 4000 Field Repair Guide 4 28 05 22 The Assembly should look like this when the 3 G
37. Raise both Ink Levers closing the Ink Valves Remove the Left Side Cover Release the Carriage Lock and move the Carriage Mechanism away from the capped position SF ee S F amp F Mark the Carriage Belt Tension Gauge loosen and remove the Belt Mark Belt Tension Gauge Loosen Belt Tension Remove Belt from the Carriage Motor Print Head Replacement Procedure Printer Component Software Item LCD Display Printer Button Page 80 Stylus Pro 4000 Field Repair Guide 4 28 05 7 Carriage Rail Cover Wheel Track protection steps The Carriage Rail Covers will separate and bend when removing the Print Head if not protected 1 Make a double wall cardboard jig as shown 1 75 wide 5 wide and1 4 deep V slot 2 Place the jig so that the V slots support the Car riage Rail Covers Note The jig should be placed so that it supports the Carriage Rail Covers beside to the Print Head when it is in the removal position see step 8 Print Head Replacement Procedure Printer Component Software Item LCD Display Printer Button Page 81 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Move the Carriage Mechanism at the removal slot as shown Compress the Tension Springs r a a a r 5 ai r r r F y Pr w against the Front a aa a 7 A a i J aa arriage Rail and lift out the Carriage Lil Pm Removal Slot Be careful to free the Carriage Timing Strip 9 Turn over the Carriage Mechan
38. Screws 1 4 turn Loosen these 4 Screws 1 4 turn 4 Move the Carriage back to the capped position 5 Click on the Print Button the alignment pattern will be printed Print Head Slant Adjustment CR Printer Component Software Item LCD Display Printer Button Page 170 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Using a lens inspect the printed pattern Check Point o Front Move this lever down to rotate the Print Head clockwise The pattern should look like this ANNA 7 Adjust and reprint until the alignment pattern Is correct 8 Tighten the 4 Screws and reprint the pattern to verify that the pattern is still correct 9 Re install the Carriage Cover Print Head Slant Adjustment CR Printer Component Software Item LCD Display Printer Button Page 171 Stylus Pro 4000 Field Repair Guide 4 28 05 Print Head Slant Adjustment PF 1 From the for the Pro 4000 select the 2 Move the Carriage to the position shown below remove 3 Screws and remove the Carriage Cover Move the Carriage to Remove 3 Screws this position align with Remove the Carriage Cover the notch Print Head Slant Adjustment PF Printer Component LCD Display Printer Button Page 172 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Loosen the 5 indicated Screws 1 4 turn Cae Fi eo an a we Loosen 1 Screw that fastens the Adjustment Lever Loosen 4 Screws that fasten the Print Head
39. Spring 1 Stay Bar 1 Spring 4 Screws Damper Removal Printer Component LCD Display Printer Button Page 19 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Disconnect the Ink Lines from the Dampers to be replaced Disconnect the Lines at the Damper bottom of the Elbow Joint Move the Lines to the side and fasten out of the way Remove the Stay Bar Damper Removal Printer Component LCD Display Printer Button Page 20 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Lift out the Print Head Damper Assembly ae ae ihai x J t Toi i iw AAW Bi f we T a ai s i 9 Turn over the Print Head Damper Assembly and remove 3 Screws Damper Removal Printer Component Software Item LCD Display Printer Button Page 21 Stylus Pro 4000 Field Repair Guide 4 28 05 10 Disconnect the Print Head from the Damper Assembly Th o JE AN 1 Disconnect the Print Head from 2 Hold the Damper Assembly like 3 Place the Print Head off to the side the Damper Assembly this so that ink does not leak as shown 11 Release the Interlock that corresponds to the Damper s to be replaced and lift out the Damper s Damper Removal Printer Component LCD Display Printer Button Page 22 Stylus Pro 4000 Field Repair Guide 4 28 05 12 Install the new Damper s 13 Re connect the Ink Tubes to the new Dampers and manually prime all the Dampers With the Damper openings facing eee
40. Stylus Pro 4000 Field Repair Guide Table of Contents Table of Contents 1 Control Panel Map ee eee eee eee 5 Component Replacement 12 Carriage Removal Procedure 5 55 52 22225 13 Cartridge Release Lever Repair 25222225 16 Cartridge Release Sensor Repair 5 52 225525 17 Damper Removal 222 2222222 ee eee eee eee 18 Ink Bay Removal Left 2222 252 22252525225 26 Ink Bay Removal Right 225225222225222 5 31 Input Roller Assembly Disassembly 36 Input Roller Assembly Re assembly 5 5 41 Input Roller Assembly Removal 46 Main Board Replacement 5 55 5 55 sss se sees 51 Paper Exit Roller Removal s 2552 525555 58 Plastic Roller Upgrade 2252252522222 52 220 5 61 Print Head Replacement Procedure 5 5 80 Pump and Cap Installation s 55 87 Pump and Cap Removal 2525255522285 93 Side Cover Removal Left 2222 2225225 98 Side Cover Removal Right s 2 5 99 Top Cover Removal 2222252222222 ee eee eee 101 Troubleshooting
41. Stylus Pro 4000 Field Repair Guide 4 28 05 Drop of Ink Note A Drop of Ink refers to ink dripping onto the media Ink drips on the media come from two separate causes The most common reason is a build up of ink on the nose of the Print Head The second reason is a leak in the ink delivery system in the Print Head area Excessive ink build up on the Print Head Nozzle Plate is caused by problems with the Cap Pump Wiper Blades and Wiper Blade Cleaner Leaks in the ink delivery system in the Print Head area usually are caused by a bad connection between the Ink Supply Tube and the Damper Sometimes a leaking Damper will cause the issue Drop of Ink Printer Component Software Item LCD Display Printer Button Page 117 Stylus Pro 4000 Field Repair Guide 4 28 05 Grainy or Ghosting Note Grainey refers to an image that does not have smooth tonal transitions or sharp resolution Note Ghosting refers to components of an image that are intended to be on top of each other or adjacent but are offset Note A low resolution image can me mis diagnosed as Grainy Grainey or ghosted images are usually caused by electronic or mechanical adjustments The following is a list of adjustments that should be checked e Print Head Slant Adjustment CR e Print Head Slant Adjustment PF e Auto Bi D Adjustment PG 1 2 e Auto Uni D Adjustment Additionally the proper Print Head to media gap should be verified Standard Narrow Wide and
42. a located on 1 Input Head Rand ID manually by refering QA code label put on the printhead See fig the Pri nt Head 2 Click on Parite button to write it to printer You can also open save Head Rank ID as file ia 2 Click on the Write button QA Code 3 Click on the Finish Button Note If the utility displays Incorrect Head Rank ID QR Code _FieOpen FieSave Z wie Input one or more of the digits entered J is incorrect Check that an O was not lt Back Cancel entered as a zero etc Head Rank ID Printer Component Software Item LCD Display Printer Button Page 150 Stylus Pro 4000 Field Repair Guide 4 28 05 Initialize Main Board Note Initialize Main Board will reset all settings Do not use 1 From the Adjustment Wizard for the Pro 4000 select Initialize Main Board E Adjustment Wizard 2 q x Initialize Main Board Function Rey FI CL1 FesCle F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut All parameters Adjustment counter etc are reset Note initial ink charge flag become active 1 Click on Run to reset all the set tings on the Main Board 2 Click on Finish when completed 4 Back Initialize Main Board Printer Component Software Item LCD Display Printer Button Page 151 Stylus Pro 4000 Field Repair Guide 4 28 05 Ink Discharge Note Ink Discharge allows the evacuation of the ink in the Tubes 1 From the Adjustment Wiz
43. an be generated by using the following syntax 0001EXXXX where XXXX the last 4 digits of the Printer s serial number Printer Component Software Item LCD Display Printer Button Page 186 Stylus Pro 4000 Field Repair Guide 4 28 05 Skew Check 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Skew Check E adjustment Wizard2 xj Skew Check Function Key FI CL1 F2 CL2 F3 CL3 F4 CL4 F5 lritial Ink Charge F10 Paper Cut ePaper to user 17 Enhanced Matte Roll Paper 1 Click on the Run button 1 Click on the Run button 2 The Paper will be ejected 3 After that new window will appear to show the cew level then click on the 0E button 4 Rewind the paper 2 The Printer will feed 1 meter of paper Note The paper it ejected about 1m Take care of the place for the ejected paper Adjustment Wizard 2 x E 4 l Skew check results is 0 035mm 3 The Printer measure the amount of paper skew using the Multi Sensor and display the results 4 Click on the OK button aera meas _5 Click the Finish button Skew Check Printer Component Software Item LCD Display Printer Button Page 187 Stylus Pro 4000 Field Repair Guide 4 28 05 T amp B amp S Cut Sheet Adjustment 1 Load A4 Enhanced Matte cut sheet paper 2 From the Adjustment Wizard for the Pro 4000 select the T amp B amp S Cut Sheet I 1 Click on the Print button T amp B amp 5
44. anding consistent across the entire image Is the density consistent across the entire image If the answer to any of the above questions is no Contact Epson It may be a parallelism issue Stress Test Test Image Printer Component Software Item LCD Display Printer Button Page 217 Stylus Pro 4000 Field Repair Guide 4 28 05 User Nozzle Check Order User Nozzle Check Color Order Stair Step Listed Left to Right Matte Black Cyan Magenta Yellow Photo Black Light Cyan Light Magenta Light Black ONDA A WhHD A User Nozzle Check Order Printer Component Software Item LCD Display Printer Button Page 218 Stylus Pro 4000 Field Repair Guide 4 28 05 till Printer Component Software Item LCD Display Printer Button Page 219 Stylus Pro 4000 Field Repair Guide 4 28 05 Adjustment Wizard2 Note The Adjustment Wizard is the utility that enables electronic and mechanical alignments of the Pro 4000 1 Ensure that the Pro 4000 Printer Driver and Status Monitor 3 is installed on the system that will be running the Adjustment Wizard2 2 Create a folder and copy the Adjustment Wizard 2 files into it 5 B a B images adjust adjwizz adjwiz adjwiz exe cntclear 5 5 5 a a b b A Facmd dll gdiplus all page parts strtlb turbine dll 3 Double Click on Adjwizz2 to start the utility Adjustment Wizard2 Printer Component Software Item LCD Display Printer Button Page 220 St
45. ard for the Pro 4000 select Ink Discharge Adjustment Wizard Z E x Ink Discharge Function Key FI CL1 Fe Cl F3 CL3 F4 CL4 F5 Initial Ink Charge F10 Paper Cut Click on RUN to discharge ink from printer hal 1 Remove the Ink Cartridges 2 Click on Run 3 Click on Finish when completed lt Back Cancel Ink Discharge Printer Component Software Item LCD Display Printer Button Page 152 Stylus Pro 4000 Field Repair Guide 4 28 05 Multi Sensor Adjustment for Auto Nozzle Check 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Mulit Sensor Adjustment for Auto Nozzle Check x Multi Sensor Adjustment for Auto Nozzle Check Function Key 7 1 Click on the Run button FI CL1 Fe Cl2 F3 CL3 F4 CL4 F5 Inital Ink Charge F10 Paper Cut In this adjustment Mult Sensor scans the pattern and automatically adjust scan position and timing 2 The Printer will print out these patterns Paperto use 17 Enhanced Matte Roll Paper 1 Select Sensor Adjustment and click on the Aun button 2 After that Select Print Check Pattern and click on the Aun button 3 The Printer will read the alignment patterns automatically using the Multi Sensor and write the appropriate values to the board 4 Click on the Print Check Pattern button Sensor Adjustment C Print Check Patter 5 Click on the Run button ime a ee 6 The Printer will Prin
46. ce and Spring re A Trigger Assembly End Piece Ths pe i 5 mb Pump and Cap Removal Printer Component Software Item LCD Display Printer Button Page 93 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Flex the Trigger Shaft until the end farthest from the Side Frame clears it s Socket then remove the Shaft _ Flex the Shaft from behind Free the end of the _ Shaft from it s Socket Slide out the Trigger Shaft 2 Screws 2 Screws Pump and Cap Removal Printer Component Software Item LCD Display Printer Button Page 94 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Remove 2 Screws fastening the Platen Gap Motor and remove Remove the Motor Remove Gear and Shaft Assembly Separate the Assembly from the Gear Slide the Cap and Pump Assembly this way Pump and Cap Removal Printer Component Software Item LCD Display Printer Button Page 95 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Unplug the Pump Home Position Sensor Re assembly note The Plastic Tray that the Pump Cap Assembly covers sits on top of the Pump Cap Assembly Frame at this corner Unplug Remove from the back of the Printer Slide the Assembly to the back Pump and Cap Removal Printer Component LCD Display Page 96 Stylus Pro 4000 Field Repair Guide 4 28 05 Cap and Pump Assembly Components Cap Wiper Blade Pump Pump and Cap Removal Print
47. e C Documents and Settings4al1 490 Desktop MP_l02146 0PG 1 Sel h iver Select the correct printer driver Selected Printer EPSON Stylus Pro 4000 YSI FA for Notes Print to Fax Sametime Print Capture EPSOM Stylus Pro S600 EPSON Stylus Pro 7600 PSONN Stylus Pro 5500 EPSON Stylus Pro 4000 EPSOM Stylus Photo 960 EPSON AL C3600 Advanced Acrobat Distiller 5 x 2 Click on Print File Options Help Selected Print File CAD ocuments and Settings al1490Desktopi M P_I02146 UFG Copies i B Selected Printer EPSON Stylus Pro 4000 Use az the default printer Courier 10 Regular Auta Print Auta Close FA PRNprint exe Printer Component Software Item LCD Display Printer Button Page 231
48. e Note If none of the lines are straight pick the line that is closest to straight and write the value Then reprint and try again Each time the patterns should be closer Repeat again if necessary until there is a straight line Pick and write that value 6 Click the Finish button Nozzle Bi D Adjustment Printer Component Software Item LCD Display Printer Button Page 158 Stylus Pro 4000 Field Repair Guide 4 28 05 Paper Feed Timing Belt Adjustment 1 Remove the Left Side Cover 2 Remove 2 Screws to free the Flexible a a able Support and move it down out of the way ga a pg i 1 Screw 4 z iz ville E 3 7 1 Screw 3 Loosen the Screw that fastens the Paper Feed Motor Bracket allowing the Tension Spring to Paper Feed Timing Belt Adjustment Printer Component Software Item LCD Display Printer Button Page 159 Stylus Pro 4000 Field Repair Guide 4 28 05 apply tension to the Belt Loosen this screw This spring will apply tension to the belt 4 Tighten the Screw then check the Belt tension with your finger There should be a deflection of approximately 1 8 to 1 16 Press here Look for 1 8 to 1 16 deflection 5 Ifthe Belt has too much deflection loosen the Screw and add some finger pressure to the Spring to increase the tension and repeat step 4 Paper Feed Timing Belt Adjustment Printer Component Software Item LCD Display Printer Button
49. e Item LCD Display Printer Button Page 56 Stylus Pro 4000 Field Repair Guide 4 28 05 17 12 1Copy Uni D variables 17 13Perform the Platen Position Adjustment 17 14Perform the Clear Micro Feed PF Adjustment Bi D 17 15Perform the 1000 mm Feed Adjustment or Multi Sensor Auto PF Adjustment 17 16Perform the T amp B amp S Roll Paper Adjustment 17 1 Perform the T amp B amp S Cut Sheet Adjustment 17 18Perform the RTC amp USBID amp IEEE1394ID Adjustment Main Board Replacement Printer Component Software Item LCD Display Printer Button Page 57 Stylus Pro 4000 Field Repair Guide 4 28 05 Paper Exit Roller Removal 1 Remove the Left and Right Side Covers 2 Remove the 10 Screws fastening the Front Panel 1 oe ae a rail Remove 4 Screws Remove 5 Screws View from the back Remove 7 Screw 3 Remove 2 Screws fastening the Front Panel Remove 2 Screws Paper Exit Roller Removal Printer Component LCD Display Page 58 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Remove the Front Panel Remove 2 Screws Paper Exit Roller Removal Printer Component Software Item LCD Display Printer Button Page 59 Stylus Pro 4000 Field Repair Guide 4 28 05 7 The Exit Roller must be re installed using the correct polarity Long end Gold Spring side on the top T as o a ME Short en Silver Spring side on the bottom Paper Exit Roller Removal Printer Component Software Item LCD Display
50. e Printer Component Software Item LCD Display Printer Button Page 15 Stylus Pro 4000 Field Repair Guide 4 28 05 Cartridge Release Lever Repair 1 Remove the Ink Bay 2 Ensure that the Gears and Spring are in the positions shown This is the Cartridge released and the Valves closed position TISE TAa Ensure that the Valve Open Close Spring position 3 Gear positions to check Cam is fully seated in the Interlocks Cartridge Release Lever Repair Printer Component LCD Display Printer Button Page 16 Stylus Pro 4000 Field Repair Guide 4 28 05 Cartridge Release Sensor Repair 1 Remove the Ink Bay Assembly 2 Remove the Cartridge Release Sensor and replace The Sensor is fastened by 2 Interlocks Cartridge Release Sensor Repair Printer Component Software Item LCD Display Printer Button Page 17 Stylus Pro 4000 Field Repair Guide 4 28 05 Damper Removal 1 Raise both Ink Levers closing the Ink Valves 2 Remove the Left Side Cover 3 Move the Carriage Mechanism to the left as shown remove 3 Screws and remove the Carriage Cover Slot De T S ne e 3 Screws Lift off Damper Removal Printer Component Software Item LCD Display Printer Button Page 18 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Disconnect 4 Cables remove 1 Screw and remove the Junction Board r ii hs She oe 1 Disconnect 4 Cables 2 Remove 7 Screw 5 Remove 4 Screws 1 Stay Bar and 1
51. e between the print head and the printable surface A term that refers to a condition caused by over saturated paper warping The amount of ink applied to the printed surface The dot pattern placed on the printed surface to create and image Also known as dithering Crooked paper in the printer An image that has been rubbed by something causing it to be deformed or smeared The direction or any repetition of the smear should be noted something on the printed surface that was not intended Usually transferred to the page because of contact with a dirty roller or the print head Any repetition should be noted and measured Ink that is first printed on thermal transfer media and then transferred using heat to another surface A nozzle that is not intended to fire firing in conjunction with an intended nozzle The specific shade of a color Not enough ink has been applied to the printable surface to properly saturate the media Fuzzy qualities in an image usually caused by too much dot gain Vertical bands perpendicular to the direction of print head movement that are not lin ear Usually created by paper rippling caused by over saturation Printer Component Software Item LCD Display Printer Button Page 206 Stylus Pro 4000 Field Repair Guide 4 28 05 Vertical Banding Linear An image defect that extends from the top to the bottom margin perpendicular to the direction of print head movement It us
52. ed change of a gradient or tone Continuous Tone The qualities of a photograph that makes an image appear real The smooth and life like transition from one color shade to the next like in a photograph Epson Ink Jet printers are not continuous tone printers But when working properly their printed images fool the human eye into seeing continuous tone transitions Debris A term that refers to unintended ink on the page deposited by debris dropping from the print head Deflected Nozzle A nozzle is firing but the ink drop is not landing where it is intended too Irregular spacing on the nozzle check pattern indicates this condition Dithering The dot pattern placed on the printed surface to create and image Also known as screening Dot Gain A drop of ink tends to travel out from its point of impact as the media absorbs it The purpose of the coating on the media is to minimize dot gain Glossary Printer Component Software Item LCD Display Printer Button Page 202 Stylus Pro 4000 Field Repair Guide 4 28 05 Drop of Ink Ink that appears to have dripped from the print head or any other component of the ink supply Dye Ink Ink that colors the printed surface with dye It is less durable than pigment ink but has a wider color range gamut Electronic Alignments Printer adjustments which are performed using software routines that allow the printer to compensate for physical variations in its mechanism
53. eee eee eee 226 PRNoprint exe 5 5 ss 5s ee ee ee ee 229 Printer Component Software Item LCD Display Printer Button Page 4 Stylus Pro 4000 Field Repair Guide 4 28 05 Control Panel Map Sheet Roll Sheet Status Media Feed Roll Auto Cut Roll Auto Cut Off Ink Quantity Maintenance Tank Level Ink Out Paused Pause Power Hold for 3 seconds to reset clear Hold for 3 seconds to cut Hold for 3 seconds to clean Printer roll media Hold the and Power on for F W Down load Mode Printer Component LCD Display Page 5 Stylus Pro 4000 Field Repair Guide 4 28 05 User Menu Press the Menu button when 3 PRINTER STATUS the printer displays Ready VERSION CURRENT FIRMWARE 1 PRINTER SETUP PRINTABLE ir FOR COLOR MK nnnnAnn PLATEN GAP STANDARD NARROW WIDER INK LEFT FOR EACH COLOR MK E F p WIDE MAINT TANK E F PAGE LINE ON OFF USAGE COUNT INK nnnn n ML PPR INTERFACE AUTO USB IEEE1394 OPTION nnnn n CM CODE PAGE PC437 PC850 USE COUNT CLR EXEC PAPER MARGINE TE 1 MAS ome JOB HISTORY NO N I nnn ML P nnn CM PPR SIZE CHK n OFF JOB HISTORY CLR EXEC PPR ALIGN CHK ON OFF TOTAL PRINTS nnnn TIME OUT OFF 30SEC 60SEC 180SEC 300SEC CUTTER ADJ EXEC REFRESH MRGN ON OFF SHEET SIZE CHK ON OFF AUTO NZL CK ON OFF 4 CUSTOM PAPER AUTO CLEANING ON OFF PAPER NUMBER STANDARD NO 1 10 QUIET CUT OFF ON Platen Gap Standard Narrow Wide Wider INIT
54. ensor 2 calibrate sensor 3 replace sensor ASF Auto Sheet Feeder home position error Check Sensor and mechanical components ASF Auto Sheet Feeder Drive Switch error Check Sensor and mechanical components Exit Roller home position error Check Sensor and mechanical components Eject Roller lifted Customer Safety Sensor on the eject roller Pump Home Position Error Check Sensor and mechanical components Type B 1394 Firewire board installation Remove Firewire Card not allowed 00010037 Print Head thermistor error 00010038 Head Driver thermistor error Error Codes Service Printer Component Software Item LCD Display Printer Button Page 105 Stylus Pro 4000 Field Repair Guide 4 28 05 CPU address error load misalignment CPU address error storage misalignment 100001CO AC disruption AC Power Unplug and wait 30 sec then plug back in 100005CO0 CPU DMA address error 0003XXXXX CPU error ODXXXXXXX Error Codes Service Printer Component Software Item LCD Display Printer Button Page 106 Stylus Pro 4000 Field Repair Guide 4 28 05 00000088 Note The 00000088 error code indicates that the RTC Real Time Clock data is incorrect 1 Set the RTC by accessing the Maintenance Mode 2 Clear Counters RTC counter 2 Replace the Main Board if the RTC data can not be set 00000088 Printer Component Software Item LCD Display Printer Button Page 107 Stylus Pro 4000 Field Repair Guide 4 28 05 000001
55. er Component Software Item LCD Display Printer Button Page 97 Stylus Pro 4000 Field Repair Guide 4 28 05 Side Cover Removal Left Remove Screw The Left Side Cover will slide off Side Cover Removal Left Printer Component Software Item LCD Display Printer Button Page 98 Stylus Pro 4000 Field Repair Guide 4 28 05 Side Cover Removal Right Prr rE 35ra J ta ee oe RE Benen a pk fel ori in oS ae Remove Screw Side Cover Removal Right Printer Component LCD Display Printer Button Page 99 Stylus Pro 4000 Field Repair Guide 4 28 05 tigi Remove Waste Ink Tank Remove Screw Remove 2 Screws and slide off Lever Remove 2 Screws The Right Side Cover will slide off Side Cover Removal Right Printer Component Software Item LCD Display Printer Button Page 100 Stylus Pro 4000 Field Repair Guide 4 28 05 Top Cover Removal 1 Using a small flat head screw driver lever the right Top Cover Hinge pivot point out of the Hinge Frame 2 Using a small flat head screw driver lever the left Top Cover Hinge pivot point out of the Hinge Frame 3 Lift off the Top Cover Top Cover Removal Printer Component Software Item LCD Display Printer Button Page 101 Stylus Pro 4000 Field Repair Guide 4 28 05 Troubleshooting Printer Component Software Item LCD Display Printer Button Page 102 Stylus Pro 4000 Field Repair Guide 4 28 05 Error Codes Maintenance 0002 Carriage Mo
56. error can be generated if the user is trying to print borderless on an unsupported media size width Supported sizes 8 8 3 10 12 13 14 16 17 1 Verify that the Multi Sensor is working and adjust it The Multi Sensor measures the width detects the leading edge and measures the skew of the media 1 1 Test the Multi Sensor using the Maintenance Mode 2 Self Testing Test Sensor menu 1 1 1 Test the EdgeAD 1 1 2 Test the Edge2AD 1 2 Adjust the Multi Sensor by performing the Multi Sensor Level adjustment 2 Perform the T amp B amp S Roll Paper and or T amp B amp S Cut Sheet adjustment 3 Test the Carriage Encoder and Encoder Strip The Carriage Encoder is used in conjunction with the Multi Sensor to measure the width of the media 3 1 Test the Carriage Encoder and Encoder Strip using the Maintenance Mode 2 Self Testing Test Reload Paper Printer Component Software Item LCD Display Printer Button Page 126 Stylus Pro 4000 Field Repair Guide 4 28 05 Encoder menu Reload Paper Printer Component Software Item LCD Display Printer Button Page 127 Stylus Pro 4000 Field Repair Guide 4 28 05 Random Nozzles Note Random Nozzles refers to Nozzles that fire when they are not commanded to Random Nozzle firing is caused by 1 of 4 components eHead Cables e Print Head eMain Board ePower Supply Head Cable Inspect the Head Cables for worn insulation Place tape over the worn area or replace the Cable Print Head o
57. ers DO NOT USE Ink Drain Used for draining the ink system Cleaning Std KKO Weakest cleaning cycle uses less ink Std KK1 Medium strength cleaning cycle Std KK2 Strongest cleaning cycle Init Fill Forces a initial fill prime Print Check Ptn Enter Print Prints all alignment patterns Adj Variable Enter Print Prints the numeric adjustment variables currently set Parameter Initialize All Initialize OK Resets all of the following counters at once Printer Component Software Item LCD Display Printer Button Page 8 Stylus Pro 4000 Field Repair Guide 4 28 05 PF Resolution Initialize OK Resets this counter only Head Record Initialize OK Resets this counter only Wiping Record Initialize OK Resets this counter only Rab Record Initialize OK Resets this counter only Waste Record Initialize OK Resets this counter only CRmot Record Initialize OK Resets this counter only PFmot Record Initialize OK Resets this counter only Lever Record Initialize OK Resets this counter only Cover Record Initialize OK Resets this counter only Ink Lever Record Initialize OK Resets this counter only Update InkParameter Init Fill Set Reset Reset turns off the initial fill MntTank On Off Turn on or off the Maintenance Tank CSIC Mask Type Dispersion Regular PF BiD Adjust n Uni D Trap On Off 7 Display Address Used for displaying data at specific RAM addresses
58. feed related If the banding is not changed or a new banding is added it is not feed related Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment Verify that the proper Spindle is being used High Tension or Low Tension Spindle Verify that the media does not bind coming off the roll Print Head Related If the horizontal banding is Print Head related it is usually due to missing deflected or sympathetic Nozzles the ser vice level Nozzle Check is the best way to inspect the Print Head s accuracy A slightly deflected Nozzle can cause horizontal banding depending on the Nozzle s location in the Nozzle array Missing or deflected Nozzles may be caused by problems with the Cleaning Station Before attempting to clear Nozzle issues the Cap Wiper Blade Wiper Blade Cleaner and the Print Head Nozzle Plate should be cleaned Horizontal Banding Printer Component Software Item LCD Display Printer Button Page 119 Stylus Pro 4000 Field Repair Guide 4 28 05 Additionally the Borderless Pads and Flushing Box should be checked to verify that they are not out of position or dirty If a build up of contaminants makes contact with the Nozzle Plate it will cause reoccurring Nozzle drop out A Nozzle with a slight inaccuracy can cause horizontal banding The M W ADJ feature located in the User Paper Config menu is designed to change the Nozzle use pattern Changing the Nozzle use pattern can minimize
59. he Printhead moves off of the Cap and the Pump is running inject water into the Cap with a syringe 1 1 1 1 Ifthe water is drawn through the Cap the Pump is good 1 1 1 2 If water is not drawn through the Cap check the Pump Tube connections to the Cap 1 1 1 3 Ifthe Pump Tube connection is good replace the Pump 2 Check the Cap s seal with the Printhead 2 1 Check the amount of ink in the Cap it should be clean because of step 1 2 2 Runacleaning cycle 2 3 Check the amount of ink in the Cap there should be clear signs of ink compared to step 2 1 2 3 1 If there is no ink 2 3 1 1 The Cap is not sealing with the Printhead 2 3 1 1 1 Check the Cap Assembly for mechanical problems 3 Check Printhead Fuses on Main Board 3 1 If the Fuses are blown replace the Main Board 3 2 Ifthe Fuses are good replace the Printhead Missing Nozzle Diagnosis and Repair Printer Component Software Item LCD Display Printer Button Page 123 Stylus Pro 4000 Field Repair Guide 4 28 05 Paper Jam Errors The Paper Jam Error indicates that one of the paper sensors does not detect paper properly Roll Paper Test the following sensors using the Maintenance Mode 2 Self Testing Test Sensor menu e Rear Det First Sensor in the roll paper path e RearAD Second Sensor in the roll paper path Cut Sheet Paper from the Paper Cassette Test the following sensors using the Maintenance Mode 2 Self Testing Test Sensor menu e P Det First Sensor in
60. ick the Write button write 9 Click the Finish button 4 Back Cancel T amp B amp S Roll Paper Adjustment Printer Component Software Item LCD Display Printer Button Page 189 Stylus Pro 4000 Field Repair Guide 4 28 05 Reference Printer Component Software Item LCD Display Printer Button Page 190 Stylus Pro 4000 Field Repair Guide 4 28 05 Accessories List C4000STAND Printer Stand C12C811171 2 3 17 Normal Tension Media Spindle C12C811191 2 3 17 High Tension Media Spindle C12C815291 Cutter Blade C12C824052 Multi protocol 10 100 Base T Type B Ethernet Interface Card C12C8890071 Maintenance Tank Accessories List Printer Component Software Item LCD Display Printer Button Page 191 Stylus Pro 4000 Field Repair Guide 4 28 05 Cleaning Fluid Note Cleaning fluid for the Pro 4000 is unique It is an improved formula for pigmented ink Part 1243924 Description Cleaning Liquid Cartridge Cleaning Fluid Printer Component Software Item LCD Display Printer Button Page 192 Stylus Pro 4000 Field Repair Guide 4 28 05 Color Order on the Print Head k E a a ak t User Nozzle Check Color Order Stair Step Listed Left to Right 1 Matte Black Cyan Magenta Yellow Photo Black Light Cyan Light Magenta Light Black A O N NO O Color Order on the Print Head Printer Component Software Item LCD Display Printer Button Page 193 Stylus Pro 4000 Field Repair Guide
61. ield Repair Guide 4 28 05 2 Click on Check to verify the current name Change Model Hame Change Model Name Function Rey Function Key FI CL1 Fe Cle F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut FI CL1 Fe Cle F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut Click on the Check button to confirm current model name Click on the Check button to confirm current model name Adjustment Wizard 2 o xj a 4 he Device ID is set to EPSON Stylus Pro 4000 Back Finish Cancel Check lt Back Finish Cancel 1 Click on Check 2 Verify the Printer is named Epson Stylus Pro 4000 3 Click on Finished Change Model Name Printer Component Software Item LCD Display Printer Button Page 142 Stylus Pro 4000 Field Repair Guide 4 28 05 Check Nozzle Note Check Nozzle performs a user Nozzle Check 1 From the Adjustment Wizard for the Pro 4000 select Check Nozzle E Adjustment Wizard 2 x Check Nozzle Function Key FI CL1 F2 CL2 FS CL3 F4 CL4 F5 lnitial lnk Charge F10 Paper Cut Paper to use 17 Enhanced Matte Roll Paper 1 Click the Aun button to print a pattern 1 Load paper 2 Confirm the printed results 3 f the result ig acceptable finish the adjustment 4 lf it s not acceptable perform printhead cleaning id 2 Click on Run to print the pattern SS E The nozzle check pattern should E LS look like this 3 Click on Finish when done 4 Bac
62. ile assisting the Cables through the Frame Ink Bay Removal Left Printer Component Software Item LCD Display Printer Button Page 30 Stylus Pro 4000 Field Repair Guide 4 28 05 Ink Bay Removal Right 1 Remove the Left and Right Side Covers 2 Remove the 10 Screws fastening the Front Panel i ri ee sy rail Remove 4 Screws Remove 5 Screws View from the back Remove 7 Screw 3 Remove 2 Screws fastening the Front Panel Remove 2 Screws Ink Bay Removal Right Printer Component LCD Display Page 31 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Remove the Front Panel 5 Remove 4 Screws that fasten the Ink Bay Cover and 1 Screw that fastens the Cartridge Release Handle and lift off the Cover Remove 4 Screws Remove 7 Screw Lift off the Cover Ink Bay Removal Right Printer Component LCD Display Page 32 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Remove 4 Screws and 2 Brackets p 7 AAS A d Den 1 Screw and Bracket E W A A on the right side 1 Screw and Bracket on the left side 1 Screw on the 1 Scr WON left Side the right Side Es ie Screws from the fron Ink Bay Removal Right Printer Component Software Item LCD Display Printer Button Page 33 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Remove 2 Screws from the back of the Ink Bay Assembly View is from the back of the Printer Pump Assembly Remove 2 Screws 9 D
63. indi cate which Roller is dirty Print Head Most Print Head contact with the media is the result of the media curling up to meet the Print Head It can also be caused by a build up of contaminants on the Print Head that decrease the distance between the Print Head and the media sometimes the platen gap the distance between the Print Head and the media is set improperly It can be incorrect because of user settings or because of incorrect measurement of the media thickness Most media uses the Stan dard platen gap The Standard platen gap is always one step back from the closest platen gap If the platen gap is incorrect the Paper Thickness Sensor should be checked as well as the user platen gap settings found in the user menu The Platen Gap can be calibrated using the Platen Gap Adjustment procedure Smudge Printer Component Software Item LCD Display Printer Button Page 132 Stylus Pro 4000 Field Repair Guide 4 28 05 Smear Note A smear is caused by something smearing the intended image after the image is printed Many times smearing is a result of non Epson media or ink Non Epson ink or media may dry to slowly resulting in a smear after the image leaves the Printer Adjusting the User Menu Custom Paper Drying Time setting can slow down the Printer allowing the image to dry properly Inspect the image while it is being printed Look for any component or object that is making contact with the image while the image is
64. inish the Adjustment 3 Click on the Finish button to finish the Adjustment PG1 2 gt POO Bo PG2 1 IY PG1 2 gt PGO F IY PG1 2 gt PG21 C PG1 2 gt PG26 IY PG1 2 gt PG26 Run Fun 4 Back Cancel lt Back Cancel 1 Click on the 3 Check Boxes 2 Click on Run 3 Click on Finish Copy Bi D Variables Printer Component Software Item LCD Display Printer Button Page 147 Stylus Pro 4000 Field Repair Guide 4 28 05 Copy Uni D Variables Note Copy Uni D Variables transfers the data from the Manual Uni D Adjustment at standard platen gap to the memory locations that correspond to the other 3 platen gaps The ink must travel different distances for each platen gap and the timing must be adjusted to compensate for the different flight times 1 From the Adjustment Wizard for the Pro 4000 select Copy Uni D Variables E Adjustment Wizard 2 i x Copy Uni D variables Function Kep F1 CL1 F2 L2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut The Manual Un d Adjustment adjusts only each PR1 2 settings Copy Uni D variables function copy PGT 2 Wallies to other PG with offset 1 Click on the Fun button to make a cop click on the button Finish to finish the eR 1 Click on Run Aun 2 Click on Finish canos Copy Uni D Variables Printer Component Software Item LCD Display Printer Button Page 148 Stylus Pro 4000 Field Repair Guide 4 28 05 CR Encode
65. ir Guide 4 28 05 1000mm Feed Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the 1000mm Feed Adjustment E Adjustment Wizard 2 gy X SE pii 1 Click on the Print button en e F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Faper Cut e e ee E 2 The Printer will print the 1000mm alignment patterr Paperto uze 17 Enhanced Matte Roll Paper EE E ac 3 Align a 1000mm ruler with the center vertical hash a a seat show fig by ruler 1000mm and input the valuemeasured marks and the leading edge horizontal line see Cabs ail hots aie E the Red Line on the example graphic The 0 end Pit of the 1000mm ruler should be touching but not Dl covering the leading edge horizontal line oan a ioo ae 1000 e 4 Use a lens to align the 1000mm ruler exactly with the horizontal and vertical lines 5 Using a lens measure the exact distance between the 2 horizontal lines Be as accurate as possible Tee I n 0 1 step Eattom O mm 0 hetep side 0 mm 0 step 6 Enter the value that was measured 5 Click on the Write button 6 Click the Finish button 1000mm Feed Adjustment Printer Component Software Item LCD Display Printer Button Page 137 Stylus Pro 4000 Field Repair Guide 4 28 05 Auto Bi D Adjustment PG 1 2 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Auto Bi D Adjustment
66. isconnect the 4 Foil CSIC Cables and the Cartridge Release Sensor Cable pr p eat ares Cartridge SER ia ite ae Release Sensor ET BG x t i iy i at blah 4 CSIC Cables Cable ss Pa eai Taal PIS rpm NEFA im i D e p i upi ued 93 Re assembly Note Cable Order ae T _ Top to Bottom Ky a Pa Black Light Cyan Light Magenta Light Black Ink Bay Removal Right Printer Component Software Item LCD Display Printer Button Page 34 Stylus Pro 4000 Field Repair Guide 4 28 05 10 Maneuver the Ink Tubes from the slot 11 Slide out the Ink Bay Assembly while assisting the Cables through the Frame Ink Bay Removal Right Printer Component Software Item LCD Display Printer Button Page 35 Stylus Pro 4000 Field Repair Guide 4 28 05 Input Roller Assembly Disassembly f l Input Roller Assembly Disassembly Printer Component Software Item LCD Display Printer Button Page 36 Stylus Pro 4000 Field Repair Guide 4 28 05 2 Detach the 3 Interlocks that fasten the Input Roller Cover and slide the Cover off the Roller ee ee Detach 3 Interlocks 3 Remove the 2 E Rings shown below Remove the E Ring Remove the E Ring Input Roller Assembly Disassembly Printer Component Software Item LCD Display Printer Button Page 37 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Detach the 3 Interlocks holding the remaining Roller Cover and slide it off cs h a ee
67. ism and support it with one hand ensure that the Nozzles and the Carriage Encoder are not damaged Gas 7 a eee ee ee eee ee Remove 3 Screws Print Head Replacement Procedure Printer Component LCD Display Printer Button Page 82 Stylus Pro 4000 Field Repair Guide 4 28 05 11 Remove 3 Screws fastening the Head to the Head Case Remove 3 Screws Separate the Print Head from the Print Head Case Print Head Replacement Procedure Printer Component LCD Display Printer Button Page 83 Stylus Pro 4000 Field Repair Guide 4 28 05 12 13 14 15 16 17 18 Disconnect the Print Head Cables Gently remove the Cables The Top Cable is the 0 Cable Connect the new Print Head to the Cables Ensure that the 0 Cable is on top Nozzle Plate side Attach the Print Head to the Head Case Attach the Head Case to the Carriage Mechanism Re install the Carriage Mechanism 16 1 Ensure that the Timing Strip is routed through the Sensor 16 2 Use the Carriage Rail Cover protection jig Place the Carriage Belt on the Carriage Motor Pulley Tighten the Carriage Belt until the Gauge reaches the mark that represents the proper tension Print Head Replacement Procedure Printer Component Software Item LCD Display Printer Button Page 84 Stylus Pro 4000 Field Repair Guide 4 28 05 19 20 21 22 23 24 20 26 27 28 Verify that the Carriage Rail Covers Carriage Bearings
68. iver 4djustment Wizard 2 x OSB ID is set ko ESPOOOS0S0620370 4 IEEE 1394 ID is set to OOOO1EO0OD9 ox RTO is set to OFf05 26 02 12 52 lt Back Finish Cancel 4 28 05 3 Write down the IEEE1394 I D 4 Click on the OK button 5 Click on the Back button RTC amp USB amp IEEE1394ID Adjustment Printer Component Software Item LCD Display Printer Button Page 185 Stylus Pro 4000 Field Repair Guide E adjustment Wizard 2 RTCEUSBIDEIEEE1S94I1D Function Kep FI SCL1 FesCl2 Fa sCls F Cl4 F5 lnitial Ink Charge F10 Paper Cut This adjustment write ATC and unique USB ID and 1IEEE1394 1D to printer s WY AAM 1 Input Date and Time 2 Contirm Sernal Humber 3 Input the USB ID number 6 Go nest to check the results Time 10 41 58 Ah a D ate Monday PE 17 20 Ea Printer 57M USB ID IEEE1394 ID wite lt Back Cancel Note The IEEE1394 I D is written on a label that is located in the Main Board Cavity RTC amp USB amp IEEE1394ID Adjustment 4 28 05 6 Verify that the Date and Time information is correct It can be adjusted if necessary 7 Enter the IEEE1394 I D 8 Enter the Printer s serial number 9 Click on the Write button to send the data to the printer Note The IEEE1394 I D must be entered before the Printer s serial number for the Write but ton to be activated Note An IEEE1394 I D c
69. k Finish Cancel Check Nozzle Printer Component Software Item LCD Display Printer Button Page 143 Stylus Pro 4000 Field Repair Guide 4 28 05 Check Platen Gap Note Check Platen Gap allows physical verification of the proper operation setting of the Platen Gap Detent Cam 1 From the Adjustment Wizard for the Pro 4000 select Check Platen Gap EXAdjustment Wizerd2 x Check Platen Gap Function Key FI CL1 Fe ClL2 F3 CL3 F4 CL4 F5 t nitial Ink Charge F1U Paper Cut This checks whether or not Lever Lock PG is fixing Bushing Shaft Rear in a suitable position Select each PG value in this utility And check the Lever Lack PG position ts following position of the Bushing Shaft Rear 1 Click on one of the 4 platen After Power ON gt 2nd notch from right P07 1st notch from right 7 gap choices Pi2 1 gt 3rd notch From right PG 2 6 gt 4th notch from right r 2 Click on Run Lower Lack PG Bushing Shaft Ram A a m E PGL C Pa 3 Compare the position of the om iO ION seo e Platen Gap Detent Cam on EA Sa ee the Printer against the corre bie Pozo TI PG 2 1 PG 2 6 sponding graphic 4 Click Finish when done Finish Cancel Check Platen Gap Printer Component Software Item LCD Display Printer Button Page 144 Stylus Pro 4000 Field Repair Guide 4 28 05 Cleaning Charging Priming Note Cleaning explains the function of the various cleaning cycles acce
70. k the operation of the Paper Feed Encoder using the Maintenance Mode 2 Self Testing Test Encoder PF Encoder menu item 00010000 00010003 Printer Component Software Item LCD Display Printer Button Page 111 Stylus Pro 4000 Field Repair Guide 4 28 05 Color Shift Note Most color shift issues are not caused by a printer problem but by the customers work flow work flow refers to the customers color management Usually the printer will accurately print the image that it is sent If the customer is un aware of the true color of the image because of a work flow issue the customer will blame the Printer for the perceived color inaccuracy Missing Nozzles can impact color so they should be checked Use your computer driver image and paper to verify the operation of the Printer If the color appears normal then the user s work flow is the issue If the color is incorrect using your materials and the customers a new Main Board may correct the issue Color Shift Printer Component Software Item LCD Display Printer Button Page 112 Stylus Pro 4000 Field Repair Guide 4 28 05 Command Error Note Command Error usually is generated by a Printer Driver ink type mismatch 1 Remove hubs and other devices on the USB bus 2 Test the Printer using another Computer and Driver 3 Verify that the Printer Driver reflects the correct ink type 3 1 Access the Printer Driver from the Windows Start Setting
71. lity that is used to copy Firmware to the Printer 1 Ensure that the Pro 4000 Printer Driver is installed on the system that will be running the PRNoprint exe 1 Double Click on PRNoprint to start the utility PRAPrint 2 Click on Open gt a PrnPRINT l Ioj x Mek File Options Help Oper Print 1 Click on Open Selected Print File 7 Copies a Selected Frinter EPSON Stylus Fhoto S60 on Melb Use as the default printer Courier 10 Regular Auto Print Auto Close 2 PRNprint exe Printer Component Software Item LCD Display Printer Button Page 229 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Select the correct firmware and load it into the utility a 2 x Look ir fe Desktop 4m My Documents vg My Computer ea My Network Places Files of type PRN File alll Pa Cancel ee Baten Files pe Text ASCH beak mni bat All Known Files 1 Change the file type to All stylus Photo 960 g Files Fan ex 2 Navigate to and click on the correct firmware file 3 Click on Open 4 F File name MP 102146 Files of type Al Files Cancel Open as read only PRNprint exe Printer Component Software Item LCD Display Printer Button Page 230 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Send the firmware to the Printer PrnPRINT Ioj xj Fie Options Help Selected Print Fil
72. ly Re assembly Printer Component LCD Display Page 42 Stylus Pro 4000 Field Repair Guide 4 28 05 5 Study the polarity and order of the parts below m E a Paddles positioned so thatthe The Disks have depressions that fit Home Position Window faces the oppo arrow on the side faces up the Springs site direction from the flat side of the Roller The Right and Left Rollers are different Pay attention to the position of the Slots 6 Install the Roller Assembly components into the Base Assembly following the directions above Paddle on the out side of the Frame Paddle on the inside of the Frame Cover marked with R Cover marked with L Input Roller Assembly Re assembly Printer Component LCD Display Printer Button Page 43 Stylus Pro 4000 Field Repair Guide 4 28 05 7 Rotate the Input Rollers so that the flat side is down to allow the Roller to interlock with the Roller Frame Lh Flat side dow This part of both Rollers must fit through the Roller Side Frame 8 Re attach the Roller Covers 3 E rings and Gear 1 E Ring between the Roller Assembly and the Frame 1 E Ring fastening this Gear Gear 2 Roller Covers E Ring Input Roller Assembly Re assembly Printer Component LCD Display Page 44 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Test the Roller Assembly before installation Place a piece of paper in the Tray Rotate the Gear and check for proper ope
73. media are eliminated when performing border less printing 16 The print head cleaning operation was modified to correct issues related to nozzle loss air bubbles on the cap assembly and cross color contamination 17 Yellow now prints correctly at the right side of an image when the image size is 1 1mm wider then the media 18 Horizontal banding is corrected for the following medias Single weight Matte Paper Photo Quality Ink Jet Paper Premium Luster Photo Paper 250 Roll Premium Luster Photo Paper 250 Cut sheet and Premium Semimatte Photo Paper 250 Cut sheet by improvements made to the paper feed adjustment values for each media Firmware History Printer Component Software Item LCD Display Printer Button Page 199 Stylus Pro 4000 Field Repair Guide 4 28 05 19 An additional Yellow test pattern was added to the auto nozzle 20 Erroneous paper eject service request 00010033 error is corrected by reducing chatter in the paper eject system 21 The Dual CMYK ink set change function is removed Dual CMYK is not a supported model in the US 22 Automatic Sheet Feeder service request message 00010031 is now reported correctly 23 Auto nozzle check pattern Auto Uni d Bi d adjustment Status sheet and the Job information sheet print correctly on any size media Firmware History Printer Component Software Item LCD Display Printer Button Page 200 Stylus Pro 4000 Field Repair Guide 4 28 05 Firmware Update Procedure
74. n both bi directional mode and in uni directional mode Carriage Motor Related Vertical Banding If the vertical banding is more evident in uni directional mode the most likely cause is Carriage Motor vibration Replacing the Carriage Motor may improve the banding Vertical Banding Printer Component Software Item LCD Display Printer Button Page 134 Stylus Pro 4000 Field Repair Guide 4 28 05 Wrong Ink Cartridge Note The Wrong Ink Cartridge error indicates that the Printer detects an Ink Cartridge that does not match the Ink type expected 1 Verify that the Maintenance Mode 2 Service Config NPD value is set to the correct ink type 2 Reset the Maintenance Mode 2 Service Config NPD value 2 1 Release the Ink Cartridges by raising the Ink Cartridge Release Lever 2 2 Set the NPD value to 0 2 3 Turn the Printer on and lower the Ink Cartridge Release Lever 2 4 The Printer will look at the Cartridge s ink type and reset the Printer s ink type to match 3 The CSIC Contacts in the Ink Bay may cause this error 4 Adefective CSIC Chip or incorrect Ink Cartridge can cause the error 4 5 Use the Maintenance Mode 1 CRTG INFO MENU to look at the data on the CSIC Chip Wrong Ink Cartridge Printer Component Software Item LCD Display Printer Button Page 135 Stylus Pro 4000 Field Repair Guide 4 28 05 Adjustments Printer Component Software Item LCD Display Printer Button Page 136 Stylus Pro 4000 Field Repa
75. nd turn on the Printer SELF TESTING Test Version Displays the current firmware version Panel Button tests for the control panel Sensor Sensor tests for all sensors Encoder Encoder tests for both encoders Fan Fan tests for all fans Printer Component Software Item LCD Display Printer Button Page 7 Stylus Pro 4000 Field Repair Guide 4 28 05 Elec Record Maintenance Usage Counters for the following devices Wastelnk Wiper Rubbing Lever Cover Ink Lever Cr Motor PF Motor PrintNumber Cleaning Fire A Fire B Fire C Fire D Fire E Fire F Fire G Fire H Cut Cute Sole LockSolen Record Error Error 0 6 Displays the last 7 errors D A Revision Measure Va nn nnn v 7 CSIC Slot 1 8 Maintenance Tank Actuator Cutter Enter Start Tests the cutter assembly Actuator2 Cutter Sol Pump Motor Tests the following devices Adjustment Cut Adj Pressure 3 Adjusts voltage used for the cutter solenoid PG ADJ Enter Start PG Offset nn Used for adjusting the platen gap Rear AD Enter Start Exc RearAD nnn nnn nnn For adjusting the rear paper sensor Edge Sns Lvl Enter Start For adjusting the sensitivity of the edge sensor Check Nozzle Enter Print Service level nozzle check Check Skew Check Skew n n mm Default 1 0 Used for setting the amount of allowable skew Clean Head Used for draining the ink system Counter Clear Reset Counter Resets all count
76. on Adjustment 156 Nozzle Bi D Adjustment 2 2 2 5 158 Paper Feed Timing Belt Adjustment 2 5 159 Printer Component Software Item LCD Display Printer Button 4 28 05 Page 2 Stylus Pro 4000 Field Repair Guide Reference Utilities Paper Thickness Sensor Adjustment 161 Platen Gap Adjustment 5 5 5 525 55 5 5 eee ee eee 164 Platen Position Adjustment s 22522222525 167 Print Head Slant Adjustment CR 169 Print Head Slant Adjustment PF 172 RearAD Sensor Calibration 2 22525225252 2222 5 175 Reset ASF Counter 25 5 5 se eee ee eee eee 176 Reset Paper Ejection Switching 252525 177 Reset PF Motor Counter 2525 5255255 se ee eee 178 Reset When Cleaning Unit Change s 5 5 179 Reset When CR Unit Change 252 2525 180 Reset When Cutter Change 2525 555252 2222 5 181 Reset When Print Head Change 2255 182 RTC amp USB amp IEEE1394ID Adjustment 183 Skew Check se eee ee eee ee ee ee 187 T amp B amp S Cut Sheet Adjustment 2 2 5 188 T amp B amp S
77. oval Procedure 1 Unplug the Printer Raise both Ink Levers closing the Ink Valves Remove the Left Side Cover Release the Carriage Lock and move the Carriage Mechanism away from the capped position Se S Mark the Carriage Belt Tension Gauge loosen and remove the Belt Mark Belt Tension Gauge Loosen Belt tension Remove Belt from the Carriage Motor Carriage Removal Procedure Printer Component Software Item LCD Display Printer Button Page 13 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Carriage Rail Cover Wheel Track protection steps The Carriage Rail Covers will separate and bend when removing the Print Head if not protected 1 Make a double wall cardboard jig as shown 1 75 wide 5 wide and1 4 deep V slot 2 Place the jig so that the V slots support the Car riage Rail Covers Note The jig should be placed so that it supports the Carriage Rail Covers beside to the Print Head when it is in the removal position see step 8 Carriage Removal Procedure Printer Component Software Item LCD Display Printer Button Page 14 Stylus Pro 4000 Field Repair Guide 4 28 05 7 Move the Carriage Mechanism at the removal slot as shown Compress the Tension Springs against the Front Carriage Rail and lift out the Carriage j E z pa i E d ee s p all J ts m n i a m P A a F Removal Slot Be careful to free the Carriage Timing Strip Carriage Removal Procedur
78. p Installation Printer Component Software Item LCD Display Printer Button Page 89 Stylus Pro 4000 Field Repair Guide 4 28 05 7 Install the Gear and Shaft Assembly and fasten it with 2 Screws Install Gear and Shaft Assembly 8 Install the Platen Gap Motor and fasten with 2 Screws Install the Motor 2 Screws Pump and Cap Installation Printer Component Software Item LCD Display Printer Button Page 90 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Install the Trigger Shaft Lom m n SE e ee Insert Trigger Shaft into the Right Side Frame Flex the Trigger Shaft from the back side of the Insert Into Printer until the end of the Shaft can be inserted Socket here into the Socket Pump and Cap Installation Printer Component Software Item LCD Display Printer Button Page 91 Stylus Pro 4000 Field Repair Guide 4 28 05 10 Replace the Trigger Spring Spring goes here Ensure that the Splash Guard is routed as shown 11 Replace the Trigger Assembly End Piece Trigger Assembly End Piece here 12 Perform Reset When Cleaning Unit Change if the Cap Pump Assembly was changed Pump and Cap Installation Printer Component Software Item LCD Display Printer Button Page 92 Stylus Pro 4000 Field Repair Guide 4 28 05 Pump and Cap Removal 1 Remove the Right Side Cover 2 Remove the Flushing Box Remove Screw 3 Remove the Trigger Assembly End Pie
79. personality inaccuracies Head Linear Adjustment A mechanical print head alignment that ensures that on a two head ink jet printer that all the noz zles are on the same horizontal plane Also known as Head Height and BC Head Slant The right head is moved in relation to the left head The print head s horizontal reference position as determined by the Home Position sensor Horizontal Banding An image defect that extends from the left to the right margin parallel to the direction of print head movement The defect could be a lighter or darker band than is intended It usually repeats with the same interval from the top margin to the bot tom Horizontal Over lap A type of horizontal banding where multiple print head passes overlap while printing The banding looks darker than the intended image Multiple passes of the print head should place ink on the paper next to but not on top of earlier passes Glossary Printer Component Software Item LCD Display Printer Button Page 204 Stylus Pro 4000 Field Repair Guide 4 28 05 Horizontal Under lap A type of horizontal banding where multiple print head passes have a space between them The banding looks lighter than the intended image Multiple passes of the print head should place ink on the paper exactly next to earlier passes with no Space in between Illusion of Continuous Tone A term that refers to fooling the human eye into perceiving a dot matri
80. r Component LCD Display Printer Button Page 52 Stylus Pro 4000 Field Repair Guide 4 28 05 7 Remove the 5 Screws and Hardware fastening the Ports to the Main Board Housing Removing the Firewire Hardware 5 Screws is necessary for re assembly 5 Screws EN 1 a i pi ey 4 Screws ia E a F z a SH th tog bo Goel hel i ome j i feu pos Main Board Replacement Printer Component LCD Display Printer Button Page 53 Stylus Pro 4000 Field Repair Guide 4 28 05 9 Fasten the new Board to the Housing with 9 Screws see above Do not fully tighten 10 Install the Port Covers and 5 Screws 11 Full tighten the 9 Main Board Screws 12 Connect the Cables to the Board Ensure that the Cables are dt seated straight Lift the Release Mechanisms on these 4 Connectors rei i A TFE TTET T ET LEE a eet RSH a agia Hold the Cable firmly in place while locking the Release Mechanism Main Board Replacement Printer Component Software Item LCD Display Printer Button Page 54 Stylus Pro 4000 Field Repair Guide 4 28 05 13 Write down the IEEE Firewire ID if the Printer s Parameters are not available IEEE1394 ID The IEEE ID ts located in the Main Board Cavity Tilt the Board Assembly while inserting so that the leading edge drops on to the Printer Mechanism s Board Support Ledge Fasten with 6 Screws Main Board Replacement Printer Component Software Item
81. r Holder De 1 Move the Multi Sensor over Eo the thickness gauge i lt i ir t Tea gif 5 i F i ye amp iS 2 Loosen 2 Screws and move jm a em i the Multi Sensor in the direction of the arrows 3 Tighten the 2 Screws when the Multi Sensor gently touches the feeler gauge Multi Sensor Position Adjustment Printer Component Software Item LCD Display Printer Button Page 157 Stylus Pro 4000 Field Repair Guide 4 28 05 Nozzle Bi D Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the PUSERO Wizard for the Pro 4000 select the Nozzle Bi D Adjustment PA adjustment Wizard 2 E e x Heyrle H D Adprin 1 Click on the Print button umom Fey Fiellt Fall FCL Fall PSelretial ink Chage Fipa Cu Tha Mate Bleck init BHD Adanman value become rderence of other colors than sdustmend chouddbe dora Hagl Paps to uwe 17 Ermiancoed haie Aol Paps 2 The Printer will print out this pattern i Eick on ie forint bution Acohrent palmer wall be pried 13 Inge thee beet wakes amd check cn they Piia button Hote The panied pabam is changed 2 Haps Bul you can ipui 1 dep urd tE gag ni H 3 Inspect the pattern and identify the value that represents the most vertically straight line It is Pit possible to choose an odd number that would a represent a value between the even printed Enter the value from step 3 here 5 Click the Write button we o
82. r Main Board If the random Nozzle firing is caused by serial communication problems between the Main Board and the Print Head the frequency of the random Nozzle firing changes when the printing resolution is changed If changing the printing resolution affects the random Nozzle firing change the Main Board and the Print Head Change them one at a time in any order Test between each change Power Supply sometimes very rare a noisy Power Supply causes random Nozzle firing Random Nozzles Printer Component Software Item LCD Display Printer Button Page 128 Stylus Pro 4000 Field Repair Guide 4 28 05 Scratch Note A scratch is damage to the media surface caused by contact with a roller or other Printer components Sometimes scratches occur before the media is inserted into the Printer Some media is very sensitive to surface abrasions Contact between the Pinch Rollers the Paper Feed Roller and the media is necessary to support and move it If the media s coating is too fragile the Pinch Rollers the Rollers that contact the media s coating can scratch the coating Inserting the scratched media back into the paper path and compare the location of the scratch on the media to adja cent rollers Check the adjacent rollers for issues Upgrade the 9 Plastic Rollers that scratch Smooth Fine Art Media loaded from the Paper Cassette Follow the directions in the Plastic Roller Upgrade in the Field Guide Scratch Printer Component Sof
83. r Sensor Position Adjustment Purpose The Carriage Encoder Sensor Position Adjustment is used to ensure that the Carriage Encoder Timing Strip is centered in the Carriage Encoder Sensor across the entire length of the Printer Mechanism 1 Sight down the Carriage Encoder Strip and ensure that the Timing Strip is centered in the Carriage Encoder Sensor at the 2 positions marked below Check that the Strip is centered with the Carriage Check that the Strip is centered with the Carriage Encoder in this position left position Encoder in this position right position Move the Left Side Encoder Strip Positioning Move the Right Side Encoder Strip Positioning Lever until the Strip is centered at the left position Lever until the Strip is centered at the right position CR Encoder Sensor Position Adjustment Printer Component Software Item LCD Display Printer Button Page 149 Stylus Pro 4000 Field Repair Guide 4 28 05 Head Rank ID Note Enter the Head Rank ID before installing the Print Head This way it is possible to enter the data directly off the Print Head Otherwise it is necessary to write down the data before installing the Print Head 1 From the Adjustment Wizard for the Pro 4000 select the Head Rank ID E Adjustment Wizard 2 y x Head Rank ID Function Kep FI CL1 F2 CL2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Faper Cut This adjustment write individual print head ID to printer s MYRA 1 Enter the Head Ran k dat
84. r executing the backup Pw hen the plug outlet is pulled out itis not backed up to NVAAM 1 Click on Run 2 Click on Finished Run lt Back Cancel Clear PF Micro Feed Adjustment Bi D Printer Component Software Item LCD Display Printer Button Page 146 Stylus Pro 4000 Field Repair Guide 4 28 05 Copy Bi D Variables Note Copy Bi D Variables transfers the data from the Manual Bi D Adjustment at standard platen gap to the memory locations that correspond to the other 3 platen gaps The ink must travel different distances for each platen gap and the timing must be adjusted to compensate for the different flight times k From the Adjustment Wizard for the Pro 4000 select Copy Bi D Variables Copy Bi varnables x E Adjustment Wizard 2 Function Rey FI CL1 F2 Cl2 F3 CL3 F4 CL4 F5 Initial Ink Charge E x Copy Bi vanables F10 Faper Cut T y F1 CL1 F2 CL F3 CL3 F4 CL4 F5 lnitial Ink Charge The Manual Bi D Adjustment adjusts only each PG settings Copy BD varnables function copy PG1 2 values to other Pl with offset F10 Paper Cut 1 Select the PG value you want to copy The Manual BD Adjustment adjusts only each PG settings Copy BI D variables function copy PG1 2 values to other PG with offset 1 Select the PG value you want to copy 2 Click on the Run button to make a cop 2 Click on the Aun button to make a copy 3 Click on the Finish button to f
85. ration Input Roller Assembly Re assembly Printer Component Software Item LCD Display Printer Button Page 45 Stylus Pro 4000 Field Repair Guide 4 28 05 Input Roller Assembly Removal 1 Remove the Left Side Cover 2 Remove the Right Side Cover 3 Remove the Ink Cartridges and leave the Levers up closing the Valves Lever up closing Lever up closing the Valves the Valves 4 Remove the Rear Paper Guide Support and the a Jam Cova Rear Paper Guide Sup port directions at step 5 Remove the Paper Jam Cover shown removed Input Roller Assembly Removal Printer Component LCD Display Printer Button Page 46 Stylus Pro 4000 Field Repair Guide 4 28 05 D 1 Remove this Screw on the left 2 Remove this Screw on the right 3 Free the Rear Paper Guide Support from the Printer 4 Remove the Screw that holds the Manual Feed Sensor to the Support 5 Remove the Sensor from the Rear Paper Guide Sup port Input Roller Assembly Removal Printer Component LCD Display Page 47 Stylus Pro 4000 Field Repair Guide 4 28 05 6 Rotate the Printer onto it s back 7 Remove the 2 screws fastening the Right Side Air Duct to the Frame FF m P 2 Screws Input Roller Assembly Removal Printer Component LCD Display Page 48 Stylus Pro 4000 Field Repair Guide 4 28 05 8 Lift the Right Side Air Duct exposing the 2 Screws noted in step 9 This is 7 of the 2 Screws sho
86. rd for the Pro 4000 select the T amp B amp S Roll Paper 1 Click on the Print button F Adjustment Wizard 2 q x T amp B 5 Roll paper 2 The Printer will print out this pattern and mea meas sure the Side Margin the Multi Sensor Left and FI CL1 FesCle F3 CL3 F4 CL4 F5 lnitial Ink Charge FI0 Paper Cut the Multi Sensor Right values using the Multi This adjustment adjusts the printing position that includes the cut position on the surface of the paper Sensor Paper to use 17 Enhanced Matte Roll Paper REN Re Nae ere 3 Measure the top leading edge margin and 2 Confirm TAB Position strings printed under the printed pattern enter the value measured ln cage of lt gt Measure the Left part of Top amp Bottom margins ln cage of 3 Measure the right part of Top amp Bottom margins And input the measured value in the edit box 4 Measure the bottom trailing edge margin and enter the value measured 5 Measure the side margin home position side Pele a ye and enter the value measured Top Left Top Fight A Bg P sai Bottom Margin mm 0001 step 6 Enter the Multi Sensor Left value printed on the t Side Margin 10 mm 0 007 step print out labeled MS Left SSS SS et SS ee Multi Sensor Left mar 0 001 step Check 7 Enter the Multi Sensor value printed on the print Multi Sensor lt hr O07 step out labeled MS Right B ttomiLeft Bottom Right 8 Cl
87. s Ensure that the Pro 4000 Printer Driver and Status Monitor 3 ts installed on the system that will be running the Adjustment Wizard2 Installation 1 Double click on Setup to launch the installer wo 2 2 en datal datal Adr dataz SEC Guena_ Pl kernel layout usi win SFR 4000_10eE_F C Double Click on Setup 2 Follow the prompts and install the Epson Paper Feed Adjuster on your computer After it is installed it will run from the Window s Start Menu Epson Paper Feed Adjuster Printer Component Software Item LCD Display Printer Button Page 223 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Run the Epson Paper Feed Adjuster from the Windows Start Menu a EPSON Paper Feed Adjuster EPSON Paper Feed Adjuster Select a printer then select the function you want to perform Printer geie SRS TE Adjust 1 Click On Initialize Adjust ment Values Print Current Adjustment Values Initialize Adjustment Values 2 Click on OK EPSON Paper Feed Adjuster aq X Close all other applications before adjustment Do not turn the power off during adjustment ower was turned off during adjustment perform the adjustment again From the beginning Epson Paper Feed Adjuster Printer Component Software Item LCD Display Printer Button Page 224 Stylus Pro 4000 Field Repair Guide 4 28 05 gy EPSON Paper Feed Adjuster EPSON Stylus Pro 4000 g x Initialize Adju
88. s Printers and Faxes menu 3 2 Access the Utility Printer Option and Information section of the Driver and verify that the correct ink type is picked 4 Reinstall the Printer Driver and Status Monitor 3 5 Replace the Main Board Command Error Printer Component Software Item LCD Display Printer Button Page 113 Stylus Pro 4000 Field Repair Guide 4 28 05 Communication Errors PC Description Status Monitor 3 reports a Communication Error Reason The Printer and the Driver Computer are not communicating Troubleshooting process 1 Check the Printer s Control Panel and verify 1 1 The Printer is turned on 1 2 The Printer is Ready If the Printer displays Ink Out or a Service Required Error the Printer is still ready 1 2 1 The Printer is not Paused 1 2 2 No Error Lights or messages on the LCD 2 Check the Printer Driver 2 1 Is the Printer set as the Default Printer 2 1 Is the proper Port assigned to the Printer 2 2 Does the Port see the Printer 3 Check the Printer s settings 3 1 Is the Printer s proper Interface enabled 3 1 3 Ifthe Interface is set to Auto try setting the Port to the connected type Communication Errors PC Printer Component Software Item LCD Display Printer Button Page 114 Stylus Pro 4000 Field Repair Guide 4 28 05 4 Send atest print from a simple application such as Wordpad 5 Verify the I F Cable is working properly 5 1 Reseat I F Cable on both ends
89. ssed with the function keys 1 From the Adjustment Wizard for the Pro 4000 select Cleaning F5 forces a Prime 11 Push the F1 Fe button to start clearing F1 FY Fa Fe CL1 LL LL3 LL4 Ink consumption 2 fgocolor 3 5gScolor 4q 8color 9 25g Scolor Time 1 10 110 110 0 B Adjustment Wizard 7 x Cleaning Function Key FI CL1 Fe CL2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut 1 Push the F1 F4 button to start cleaning F1 F2 Fa F4 CLI ELZ CL3 CL4 Ink consumption 2 gacolor 3 59 8color T 4g Scolar 9 259 8color ime 110 Oe Vo 330 Above values are just reference a i Cancel 2 Back Cleaning Charging Priming Printer Component Software Item LCD Display Printer Button Page 145 Stylus Pro 4000 Field Repair Guide 4 28 05 Clear PF Micro Feed Adjustment Bi D Note The Clear PF Micro Feed Adjustment Bi D resets the user paper feed adjustments that modifies the paper feed tables It should be reset every time the Feed Length Adjustment is performed 1 From the Adjustment Wizard for the Pro 4000 select the Clear PF Micro Feed Adjustment Bi D ia Adjustment Wizard 2 Clear PF Micro Feed Adjustment Bi D Function Key FISCL1 FesCl2 F3 CL3 F4 CL4 Foelnitial Ink Charge F10 Paper Cut The PF Micro Feed Adjustment Bi D ts returned to the shipment value Make sure the version of the firmware is 03043 or later Click the Run button to clear Turm off the printer afte
90. stment Values Initialize Adjustment Values Reset the adjustment values to the factory defaults 3 Click on Initialize Help Close EPSON Paper Feed Adjuster R 4 Click on OK J Initialization complete Epson Paper Feed Adjuster Printer Component Software Item LCD Display Printer Button Page 225 Stylus Pro 4000 Field Repair Guide 4 28 05 NVRAM EXE Note NVRAM EXE is the utility that enables the backup and re installation of parameters settings necessary when exchanging the Main Board of a Pro 4000 Installation 1 Ensure that the Pro 4000 Printer Driver and Status Monitor 3 is installed on the system that will be running the NVRAM EXE 2 Create a folder and copy the NVRAM EXE files into it om b b Bay nran nran page parts rmtcrd dll turbine dll 3 Double Click on NVRAM to start the utility 4 Place the Printer in Parameter Backup Mode 1 Enter Maintenance Mode 2 Press and hold the Left Down and Up buttons and turn on the Printer 2 Lift both 2 Ink Levers 3 Remove the Maintenance Tank 4 Move the Paper Release Lever to the released position NVRAM EXE Printer Component Software Item LCD Display Printer Button Page 226 Stylus Pro 4000 Field Repair Guide Parameter Backup 1 Pick the Pro 4000 printer driver The port that the driver is associatec with will be displayed 3 Click on Read The Printer LCD will toggle between Ready and Printing The utility
91. t When Print Head Change Note Reset When Print Head Change is used to reset the Print Head life counter 1 From the Adjustment Wizard for the Pro 4000 select Reset When Print Head Change F Adjustment Wizard 2 q Xx Reset When Printhead Change Function Kep FI CL1 Fe CLe F3 CL3 F4 CL4 F5 nitial Ink Charge F10 Paper Cut Reset Printhead related counter after PrintHead unit replacement Press AUN button 1 Click on Run to reset the Print Head life counter 2 Click on Finish when done Cancel Reset When Print Head Change Printer Component Software Item LCD Display Printer Button Page 182 Stylus Pro 4000 Field Repair Guide 4 28 05 RTC amp USB amp IEEE1394ID Adjustment 1 From the Adjustment Wizard for the Pro 4000 select the RTC amp USB amp IEEE1394 ID Adjustment E Adjustment Wizard 2 a x Note The order that is indicated by the following steps is important The utility will not acti PILLI F2ACL2 F3 CL3 FaeCLA F5 Initial Ink Chae F10 Paper Cut vate the Write button unless the proper RTC USBIDAEEE1 3941D This adjustment write RTC and unique USB ID and IEEE1394 ID to printer s NYRAM order is observed 1 Input Date and Time 2 Contin Serial Number 3 Input the USB ID number 4 Input EE 1394 10 number 5 Click on the write button E Go nest to check the results gt D ate Monday PE 17 207 Time 10 41 58 AM Printer 5M USB ID IEEE ID O
92. t a check pattern followed by a nozzle check pattern Au lt Back Cancel 7 Click the Finish button Multi Sensor Adjustment for Auto Nozzle Check Printer Component Software Item LCD Display Printer Button Page 153 Stylus Pro 4000 Field Repair Guide 4 28 05 Multi Sensor Auto PF Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Multi Sensor Auto PF Adjustment fe Adjustment Wizard 2 E x Hulti Sensor Auto PF Adjustment Function hey FI CL1 Fe Cl F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Paper Cut This adjustment perform PF adjustment automatically with roll paper 1 Click on the Run button to run the Mult Sensor Auto PF Adjustment 1 Click on Run 2 The Printer will print a test pattern It takes about 15 minutes While it is printing it is reading the test pattern with the Multi Sensor and correctly setting the Feed Length Adjustment 3 Click on Finish when completed Pack Finish ancel Multi Sensor Auto PF Adjustment Printer Component Software Item LCD Display Printer Button Page 154 Stylus Pro 4000 Field Repair Guide 4 28 05 Multi Sensor Level Adjustment Note This adjustment sets the White Level for the Multi Sensor sensitivity calibration 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Multi Sensor Level Adjustment fF Adjustment Wizard 2 T x
93. ter listing accessory part numbers was added March 17 2005 1 Parameter Backup mode directions were added to the Control Panel Map chapter 2 A chapter titled Consumable Service Parts List was added to provide service part s for ink and media January 7 2005 1 Initial release Revision History Printer Component Software Item LCD Display Printer Button Page 211 Stylus Pro 4000 Field Repair Guide 4 28 05 Sensors Motors Solenoids and Fans Home Position Sensors Carriage HP Sensor CR Origin Gap HP Sensor Head Slide Pump HP Sensor Pump Exit Roller HP Sensor POUT ASF Roller HP Sensor Maintenance Waste Ink Tank Sensor Waste Ink ID CSIC Mainte Tank Ink Cartridge Sensors Cartridge CSIC s Customer Satisfaction Ink Cartridge 3 Ink Cartridge Lock Lever Sensor 2 Ink Lever Encoders Carriage Encoder Paper Feed Encoder Paper Sensors Manual Feed Sensor Rear Det Paper Empty Sensor RearAD Multi Sensor EdgeAD Edge2AD Width Leading Edge Nozzles Alignments Paper Thickness Sensor Paper Lever also registers paper release 2 Sensors ASF Input Sensor P Det Top Cover Sensor Cover Rear Cover Sensor Rear Guide Exit Roller Customer Safety Sensor Temperature Sensors Head Temperature Sensor Head Temp Head Driver Temperature Sensor Drv Temp Sensors Motors Solenoids and Fans Printer Component Software Item LCD Display Printer Button Page 212 Safety Sensors St
94. the Menu button Using the Down button navigate to RearAD and press the Menu button The Printer s LCD will display ENTER Start Press the Menu button to start a es 2 The Printer will sample the media setting the white level Sensor sensitivity RearAD Sensor Calibration Printer Component Software Item LCD Display Printer Button Page 175 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset ASF Counter Note Reset ASF Counter is used to reset the Automatic Sheet Feeder counter 1 From the Adjustment Wizard for the Pro 4000 select Reset ASF Counter f Adjustment Wizard 2 f x Reset ASF Counter Function Kep FI CL1 F2 CL2 F3 CL3 F4 CL4 F5 lnitial Ink Charge F10 Faper Cut Reset ASF Feed counter after ASF unit replacement Press HUN button 1 Click on Run to reset the ASF counter Aun Cancel 2 Click on Finish when done Reset ASF Counter Printer Component Software Item LCD Display Printer Button Page 176 Stylus Pro 4000 Field Repair Guide 4 28 05 Reset Paper Ejection Switching Note Reset Paper Ejection Switching is used to reset the Paper Exit Roller counter 1 From the Adjustment Wizard for the Pro 4000 select Reset Paper Ejection Switching x Reset Paper ejection switching PG switching counter Function Key FI CL1 Fe ClL2 F3 CL3 F4 CL4 F5 Inital Ink Charge F10 Paper Cut Reset Paper ejection switching Pla switching counte Press RUN button 1 Click
95. the cut sheet path located behind the Right Input Roller switch e RearAD Second Sensor in the cut sheet path optical The RearAD Sensor can be calibrated using the Maintenance Mode 2 Self Testing Adjustment RearAD func tion Paper Jam Errors Printer Component Software Item LCD Display Printer Button Page 124 Stylus Pro 4000 Field Repair Guide 4 28 05 Paper Not Cut Note The Paper Not Cut error indicates that the Printer detected that the paper did not separate after cutting Paper cutting errors occur eWhen the Cutter Blade is defective eWhen the Cutter Blade does not have white nylon wheels eWhen the Cutter Guide is damaged or out of position eWhen the Cut Pressure is turned down too low eWhen the paper is too thick out of specification Paper Not Cut Printer Component Software Item LCD Display Printer Button Page 125 Stylus Pro 4000 Field Repair Guide 4 28 05 Reload Paper Note The Reload Paper error indicates that the Printer recognizes paper in the Printer but can not sense it s size or location properly The reload paper error can be generated if the paper is loaded beyond the alignment marks paper loading alignment marks The reload paper error can be generated if the paper width is a non standard size Always measure the paper and verify that it is the correct size A 1 4 variance can generate the error The reload paper error can be generated if the paper is skewed A reload paper
96. the fre quency that a problem Nozzle is used impacting the horizontal banding Try all 3 settings Standard 1 and 2 and pick the best Horizontal Banding Printer Component Software Item LCD Display Printer Button Page 120 Stylus Pro 4000 Field Repair Guide 4 28 05 Missing Nozzle Diagnosis and Repair Note Inspect the printer and media for dust or fiber accumulation Excessive dirt will cause missing nozzles Some Missing Nozzles one or more colors 1 Check the Printer s components for mechanical problems and dirt 1 1 Clean Cap 1 2 Check Wiper Blade for correct installation and flaws 1 3 Clean Wiper Blade 1 4 Clean the Nose of the Print Head 1 5 Check the Borderless pads for proper installation and dirt 1 6 Check the Flushing Box for dirt 2 Puddle the Cap and park the Print Head for 30 minutes 2 1 Fill the Cap with as much water as possible 2 2 Park the Printhead on the Cap 3 Perform 2 cleaning cycles 3 1 Re test the Nozzles 3 2 Repeat step 3 if there is progress 4 Replace the Print Head All Nozzles Missing One Color Only The color comes back after a cleaning cycle but drops out again Missing Nozzle Diagnosis and Repair Printer Component Software Item LCD Display Printer Button Page 121 Stylus Pro 4000 Field Repair Guide 4 28 05 1 Check the following components of the ink supply for a minor restriction causing partial starvation Note Partial Starvation refers
97. tment Printer Component Software Item LCD Display Printer Button Page 167 Stylus Pro 4000 Field Repair Guide E Adjustment Wizard 2 x Platen Position Adjustment Function Key FI CL1 F2 CL2 F3 CL3 F4 CL4 F5 lritial Ink Charge F10 Faper Cut 5 Click on the Check button to print check guide 6 Check if the platen position i within the guide aline t Pthe rusks acceptable finishthe adjustment 0 IF the results is not acceptable back to previous page and adjust again z ok a NG OK Good NG No Good Check lt Back Cancel 4 28 05 7 Click on the Check button 8 The Printer will print and alignment check sheet 9 Verify that the alignment marks are centered over the Borderless Printing Pads If they are not click on the Back button and repeat steps 1 5 10 Click on the Finish button Platen Position Adjustment Printer Component Software Item LCD Display Printer Button Page 168 Stylus Pro 4000 Field Repair Guide 4 28 05 Print Head Slant Adjustment CR 1 From the for the Pro 4000 select the 2 Move the Carriage to the position shown below remove 3 Screws and remove the Carriage Cover Move the Carriage to Remove 3 Screws this position align with Remove the Carriage Cover the notch Print Head Slant Adjustment CR Printer Component LCD Display Printer Button Page 169 Stylus Pro 4000 Field Repair Guide 4 28 05 3 Loosen the 4 indicated
98. to a slight blockage of the ink supply system that slowly starves the Print Head for ink 1 1 Remove corresponding Damper and attempt to draw ink with a syringe The ink should draw easily 1 1 1 Ifink can not be drawn easily remove Damper and attempt to draw ink through the Tube If ink can be drawn easily replace the Damper 1 1 2 If Ink can not be drawn easily through the Tube check the Ink Valve on the Cartridge Bay for correct operation 1 1 3 If the Ink Valve is working properly replace the Tube All Nozzles Missing One Color Only The color does not comes back after a cleaning cycle 1 Check the following components of the ink system for full starvation 1 1 Remove corresponding Damper and attempt to draw ink with a syringe 1 1 1 If the Damper is empty check for air leaks in the Tubes Joints O rings and Fittings or Dampers 1 1 2 If ink can not be drawn remove Damper and attempt to draw ink through the Tube If ink can be drawn replace the Damper 1 1 3 If Ink can not be drawn through the Tube check the Ink Valve on the Cartridge Bay for correct operation 1 1 4 If the Ink Valve is working properly replace the Tube All Nozzles Missing Note Steps 1 and 2 must be run in sequence 1 Check the Pump s operation 1 1 Runa cleaning cycle Missing Nozzle Diagnosis and Repair Printer Component Software Item LCD Display Printer Button Page 122 Stylus Pro 4000 Field Repair Guide 4 28 05 1 1 1 When t
99. ton Page 166 Stylus Pro 4000 Field Repair Guide 4 28 05 Platen Position Adjustment 1 Load 17 Enhanced Matte roll paper 2 From the Adjustment Wizard for the Pro 4000 select the Platen Position Adjustment x a il ale 1 Click on the Print button Function Kep FI CL1 Fe CL2 F3 CL3 F4 CL4 F5e Initial Ink Charge F10 Paper Cut 2 The Printer will print the alignment pattert This adjusts the printing position for the sponge position used during borderless printing A 3 Measure the distance between the printec line and the tab at the edge of the border Paperto uset 17 Enhanced Matte Roll Paper 1 Chek on the Print button to print the Platen Position Adjustment e i 2 Confirm the printed result and measure the gap between platen and line see fig less printing pad aS shown 3 f the result ie acceptable click on the Nest 4 lf the there i a gap input the measured value and click on the write button and go Next l l Note If the alignment mark is 1mm to the right of the tab at the edge of the bor derless pad the correct offset value would be 1 Note If the alignment mark is 7mm to th T S ote If the alignment mark Is to the left of the tab at the edge of the bor derless pad the correct offset value would be 1 NG value 4 Enter the offset value OK Good white NG No Good 5 Click on the Write button lt Back Next Terme 6 Click the Next button Platen Position Adjus
100. ton Page 76 Stylus Pro 4000 Field Repair Guide 4 28 05 31 Attach the Release Transmission Gear and the Release Lever Assembly j ee 2 Install this Assembly so that the Gear is held in place y no ae i d 3 Fasten with 2 1 Insert this Gear Screws 32 Attach the Manual Feed Sensor to the Paper Guide e 1 Hold in place on the back side of the Guide 2 Route the Wire through the Fas teners 3 Fasten with 1 Screw Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 77 Stylus Pro 4000 Field Repair Guide 4 28 05 33 Install the Paper Guide Assembly and fasten with 2 Screws 1 1 Screw 1 Screw 34 Perform the Paper Thickness Sensor Adjustment 35 Install the Plastic Cover pictured below and fasten with 3 Screws 1 Small Head Screw 2 Big Head Screws Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 78 Stylus Pro 4000 Field Repair Guide 4 28 05 36 Install the Top Cover Lever the Pivot into the Hinges 37 Install the Paper Release Lever Assembly Cover 1 Install the Cover 2 Fasten with 7 Screw 38 Replace the Left and Right Side Covers Plastic Roller Upgrade Printer Component LCD Display Page 79 Stylus Pro 4000 Field Repair Guide 4 28 05 Print Head Replacement Procedure _ Run the Adjustment Wizard and input the new Print Head s calibration value Unplug the Printer
101. tor Ink Tube end of life Clear Carriage Motor Counter 0004 Nozzle check error 0008 RTC error Real Time Clock Check the Battery and reset the Date and Time 0010 Multi Sensor Error 0020 Print Head life counter Reset the Head counter 0040 Cleaner Unit end of life Clear the Cleaner counter 0080 Date is not set Set the date and time RTC 0100 RTC Battery low Replace the battery and reset the RTC 0200 Paper feed roller life over 75 000 sheets Reset the ASF counter Error Codes Maintenance Printer Component Software Item LCD Display Printer Button Page 103 Stylus Pro 4000 Field Repair Guide 4 28 05 Error Codes Service 00000088 RTC Real Time Clock data is corrupted Carriage Motor life Reset Carriage Motor Counter check for leaky ink tubes RTC Real Time Clock battery is defective Print Head end of life Inspect print head and reset head counter Paper Feed Motor encoder check error Check Sensor and Timing Disk 00010001 Paper Feed Motor out of step 00010002 Paper Feed Motor overcurrent Check for mechanical binding of the feed rollers motor Carriage Motor encoder check error Check sensor and Timing Disk Head driver TG temperature error Error Codes Service Printer Component Software Item LCD Display Printer Button Page 104 Stylus Pro 4000 Field Repair Guide 4 28 05 RTC Real Time Clock Reset RTC RTC Real Time Clock communication error Multi Sensor failure 1 Check s
102. tware Item LCD Display Printer Button Page 129 Stylus Pro 4000 Field Repair Guide 4 28 05 Set Ink Cartridges Note The Set Ink Cartridge error indicates that the Printer does not detected one or more Ink Cartridges The error is usually generated when The Ink Cartridge Release Sensor is defective The Ink Bay CSIC Contacts are defective The Ink Cartridge CSIC Chip is defective The Cables to or the Main Board is defective least likely Set Ink Cartridges Printer Component Software Item LCD Display Printer Button Page 130 Stylus Pro 4000 Field Repair Guide 4 28 05 Set Ink Lever Note The Set Ink Lever message indicates that the Ink Lever is in the up position or that the Ink Lever Sensor is Defective 1 Check the position of the Ink Cartridge Release Lever 2 Check the operation of the Ink Cartridge Release Lever Sensor using the Maintenance Mode 2 Self Testing Test Sensor InkLvr menu Set Ink Lever Printer Component Software Item LCD Display Printer Button Page 131 Stylus Pro 4000 Field Repair Guide 4 28 05 Smudge Note A smudge is a mark left on the media by contact It can be caused by contact with the Print Head or contact with a dirty Roller Dirty Roller A dirty Roller usually leaves a mark that repeats at an interval that is equal to the circumference of the Roller Plac ing the image with the smudge back into the paper path and aligning the smudge with the Printer s Rollers will
103. u S S1 S25 Menu A A1 A32 Menu B B1 B48 Menu P P1 P42 Menu M M1 M26 Menu O 01 028 Menu F F1 F28 Menu N N1 N22 INIT INFO Resets MAINT INFO menu data INIT MENU E INIT MENU R INIT MENU S INIT MENU A INIT MENU B INIT MENU P INIT MENU M INIT MENU O INIT MENU F INIT MENU N Maintenance Mode 3 Press and hold the Pause Down and Right buttons and turn on the Printer Shipment ADJ Variable Exec Prints out the current adjustment settings Clean Head Exec Evacuates the ink in the Ink Tubes Clean Counter Exec Resets counters Default Panel Exec Resets the Control Panel Settings to factory default Parameter Backup Mode Allows Parameter backup without the Printer being online 1 Enter Maintenance Mode 2 Press and hold the Left Down and Up buttons and turn on the Printer 2 Lift both 2 Ink Levers 3 Remove the Maintenance Tank 4 Move the Paper Release Lever to the released position Firmware Download Mode Hold the 4 Arrow Buttons and Power on for F W Download Mode Printer Component Software Item LCD Display Printer Button Page 10 Stylus Pro 4000 Field Repair Guide 4 28 05 Printer Component Software Item LCD Display Printer Button Page 11 Stylus Pro 4000 Field Repair Guide 4 28 05 Component Replacement Printer Component Software Item LCD Display Printer Button Page 12 Stylus Pro 4000 Field Repair Guide 4 28 05 Carriage Rem
104. ually repeats with the same interval from the left margin to the right White Specks A term that indicates that the intended image has small missing areas where no ink has been deposited Glossary Printer Component Software Item LCD Display Printer Button Page 207 Stylus Pro 4000 Field Repair Guide 4 28 05 Ink Draining Procedure 1 Press and hold the Left Down and Up buttons and turn on the Printer Maintenance Mode 2 2 Using the Down button navigate to Self Testing Adjustment and press the Menu button 3 Using the Down button navigate to ADJ Ink Drain and press the Menu button to start the procedure 4 Follow the directions displayed by the Printer s LCD Ink Draining Procedure Printer Component Software Item LCD Display Printer Button Page 208 Stylus Pro 4000 Field Repair Guide 4 28 05 Ink Tube Order Note This chapter documents the order that the Ink Tubes are connected to the Print Head The Ink Tube Print Head color order is listed left to right 1 Light Black Light Magenta Light Cyan Photo Black Matte Black Cyan Magenta Yellow CON OD GO KR WD ND User Nozzle Check Color Order Stair Step Listed Left to Right Matte Black Cyan Magenta Yellow Photo Black Light Cyan Light Magenta Light Black ONDA A WHD A Ink Tube Order Printer Component Software Item LCD Display Printer Button Page 209 Stylus Pro 4000 Field Repair Guide 4 28 0
105. uides are installed 23 Lay out the remaining Components like this Square open ing on this end Plastic Roller Upgrade Printer Component Software Item Printer Button Stylus Pro 4000 Field Repair Guide 4 28 05 24 Note these aspects of the Release Roller ea alll 7 Ti Sea These Notches make contact with the White Guides Square Hole on the left side 25 Place the Release Roller against the White Guides King Square Hole on this side Notches against the White Guides Plastic Roller Upgrade Printer Component Software Item LCD Display Printer Button Page 73 Stylus Pro 4000 Field Repair Guide 4 28 05 26 Fasten the Release Roller with 1 Bracket in the middle and then install the remaining Brackets Guides and Notches Should look like this Plastic Roller Upgrade Printer Component LCD Display Page 74 Stylus Pro 4000 Field Repair Guide 4 28 05 28 Install the Roller Assembly uF ra Wi EA 1 Insert the Left Side first 3 Install 2 Screws 2 Insert the Right Side second Plastic Roller Upgrade Printer Component LCD Display Printer Button Page 75 Stylus Pro 4000 Field Repair Guide 4 28 05 29 Install the Paper Thickness Sensor Assembly Fasten with 2 Screws 30 Install the Gear pictured below Insert this Gear It is keyed and will only insert 1 way Plastic Roller Upgrade Printer Component Software Item LCD Display Printer But
106. ware History Printer Component Software Item LCD Display Printer Button Page 196 Stylus Pro 4000 Field Repair Guide 4 28 05 Tracing Paper Single Weight Matte Paper and Plain Paper 3 The SSCL Super Strong Cleaning Cycle was modified to increase the ultrasonic portion of the cleaning cycle The ultrasonic portion strong piezo vibration assists in disolving deposits on the nozzle plate Additonally the SSCL was limited to 251 cleanings to protect the Print Head Stylus Pro 4000 Firmware Ver 102851 upg Release date 01 28 05 1 The firmware was modified to eliminate the clipping of images top and bottom when using RIP s including ColorBurst Stylus Pro 4000 Firmware Ver 10154B upg Release date 11 15 04 1 With earlier versions of firmware at power up a sheet may feed from the paper tray With this version of firmware a sheet is no longer fed at power up Stylus Pro 4000 Ver 10204A upg Release date 10 20 04 1 This firmware version corrects centering issues at 1440 dpi on Single Weight Matte Enhanced Matte Photo Quality Ink Jet Paper and Archival Matte sheet media Stylus Pro 4000 Ver 102146 upg Firmware History Printer Component Software Item LCD Display Printer Button Page 197 Stylus Pro 4000 Field Repair Guide 4 28 05 Release date June 21 2004 1 10 11 Communication Errors via a FireWire IEEE1394 connection under Mac OS X and Windows XP are corrected The message DRIVER IN
107. wn is the picture on the left in step 9 Back side of the Waste Ink Tank Slot 3 Screws Loosen this Screw Input Roller Assembly Removal Printer Component LCD Display Page 49 Stylus Pro 4000 Field Repair Guide 4 28 05 10 Remove the 3 Screws that fasten the Input Roller Assembly to the Left Side Frame 3 Screws 11 Slide the Input Roller Assembly out about 2 inches disconnect the Input Roller HP Sensor and fully remove the Assembly Left side of the Printer ae Input Roller Home Position Sensor ae i i zag a F ee a m an i Ji f F z i Input Roller Assembly Removal Printer Component LCD Display Printer Button Page 50 Stylus Pro 4000 Field Repair Guide 4 28 05 Main Board Replacement 1 Back up the Printer s parameters using the Parameter Backup Restore Utility 2 Turn off the Printer and 3 Remove the Rear Paper Guide Assembly Push the 2 Grey Tabs and pull out the Cover 3 Screws 3 Screws Main Board Replacement Printer Component LCD Display Printer Button Page 51 Stylus Pro 4000 Field Repair Guide 4 28 05 5 Slide out the Main Board Housing until the Cable Connectors are visable Pull up on the Con nector Releases to The number on the rz aa release these 3 Foil Cable corre sponds to the Con nector number Pull up on the Con nector Release to release this Cable Main Board Replacement Printe
108. x image as a photograph continuous tone image Epson ink jet printers are not continuous tone printers However when working properly their printed images fool the human eye into seeing continuous tone transitions Metamerism The different appearance of colors caused by different light sources and viewing angles Micro Weave The way an Epson Ink Jet printer interlaces weaves bands of and image during printing Moire Pattern A repetitive pattern within an image which is not intended can appear like a pais ley or herringbone pattern Over Saturation Too much ink has been applied to the printable surface for the media to support Paint Brush Effect something horizontally across the printed surface that was not intended Usually caused by an ink soaked fiber hanging off the print head Pigment Ink Ink that deposits colored particles pigment on the printed surface to create an image It is more durable than dye based ink but does not have as wide a color range gamut Glossary Printer Component Software Item LCD Display Printer Button Page 205 Stylus Pro 4000 Field Repair Guide 4 28 05 Pixilated Platen Gap Rippling Saturation screening Skew Smear Smudge Sublimation Ink Sympathetic Nozzle Tone Under Saturation UN sharp Vertical Banding Irregular Glossary An image quality issue that is caused by a low resolution image printed at high reso lution The distanc
109. ylus Pro 4000 Field Repair Guide 4 28 05 4 Pick the correct printer driver port 8 Color Individual and click Start f Adjustment Wizard 2 Adjustment Wizard 2 Printer Driver and Port Printer Mame Ink contig Ad Mode 8 color f 8 color C Sequence C 4 color f Individual Individual Start Adjustment Wizard2 Printer Component Software Item LCD Display Printer Button Page 221 Stylus Pro 4000 Field Repair Guide 4 28 05 5 The utility will look like this ima Adjustment Wizard 2 Individual E X fou can select specihic adjustment directly Bg Mechanical 4diustment CA Timing Belt Tension Adjustment PF Timing Belt Tension Adjustment Paper Thickness Sensor Adjustment LA Encoder Sensor Position Adjustment s Platen Gap Adjustment 7 Multi Sensor Position Adjustment z Printer Mechanism SP replacement for sequence mode Platen Gap Adjustment 2 for sequence mode Standard Adjustment i ATCRUSBIDMEEE13941D Head Rank ID lt Multi Sensor Level Adjustment 6 Double click on the individual line items to perform each adjustment Adjustment Wizard2 Printer Component Software Item LCD Display Printer Button Page 222 Stylus Pro 4000 Field Repair Guide 4 28 05 Epson Paper Feed Adjuster Note The Epson Paper Feed Utility is a user utility designed to customize the Printer to increase It s print quality Technicians can use it to reset user setting
110. ylus Pro 4000 Field Repair Guide 4 28 05 Motors Carriage Motor Paper Feed Motor turns the Paper Feed Roller Sub Roller and the Eject Roller Pump Motor also turns the Input Roller Platen Gap Motor also sets the Eject Roller position the Sub Platen Rib position releases and engages the Pressure Rollers for the Sub Roller Fans Head Drive Cooling Fan Paper Suction Fans 2 Sensors Motors Solenoids and Fans Printer Component Software Item LCD Display Printer Button Page 213 Stylus Pro 4000 Field Repair Guide Service Procedure 1 Observe the customer s service issue 2 Update the firmware to the current version if necessary 3 Repair the customer s service issue 4 Clean the Carriage Rails with a dry cloth or paper towel 5 Clean the Cap Wiper Blade and Wiper Blade Cleaner 5 1 Clean the Print Head Nozzle Plate if necessary 5 1 1 Loosen the Carriage Belt 5 1 2 Remove the Carriage Mechanism and clean 6 Clean and check the Borderless Pads 7 Blow off the Multi Sensor 8 Check the Print Head s mechanical alignments 8 1 Perform the Print Head Slant Adjustment CR 8 2 Perform the Print Head Slant Adjustment PF 9 Perform the Multi Sensor Level Adjustment 10 Perform the Multi Sensor Adjustment for Auto Nozzle Check 11 Perform the Clear Micro Feed PF Adjustment Bi D Service Procedure Printer Component Software Item LCD Display Printer Button 4 28 05 Page 214 Stylus Pro 4000 Field Repair Guide 4 2

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