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E120 - LPT Home Page - HP LaserJet and Lexmark Parts

1. 7 3 Right cover 7 3 Top cover assembly 7 3 Tray cover 7 3 Front door assembly eee eee eee eee 7 3 Rear door assembly 7 3 Main tray assembly 7 3 Output tray extender EE 7 3 Miscellaneous flat cables 7 5 Transfer card and input sensor 7 5 Fuser assembly 100 V EE 7 7 Screws parts packet 7 7 Relocation packaging kit 7 8 Part number index 1 5 4506 1xx l 6 Service Manual Print defects guide Match a set of repeating defects on a print job to the marks on one of the vertical lines The line that best matches the defect on the print job indicates which particular part may be causing the defect Notes Defects in graphics will be spaced very slightly further apart for
2. 1i FT EN DLA SS E UE 4 DHHS 21 CFR Subchapter I X 4r 2 1 1 BOG d DI ME TM HE th He X a A uu IEC 825 I TR HE PET BOC d ILS RAS EE E T EN SLA ah amp A or 28 IIb 3b BY 3 26 TREE AIGES SH SES wn FUR YE 770 795 nm Z Im RIGA BRITA WRI VE f HE ESP EE PS BU ZETE TOUT K tA VR B IIEL ESRB EI amale 1E alo x d s CHE DHHS 21 CFR Subchapter 39 PAS Besa Ves Ol oll 4 el Sesto 122 LHE E IEC 82 TAS S2roe 158g Fla SCBA CES HELEH Se AOA ASSES CMs Ace z ur rL H ipebROlale AS oke lol Hlo HZA 770 795 LLt olgelel EQ SSSE Class ill 3b aljolz4 amp O zt Zelt WHOA AAMT zaye SM GE SOIL RA HS S LE PAE MYA Elo A 7 9 Class SEY ajo x dF amp ol Ao SCH afte t Bos SAHHA gc IX Service Manual 4506 1xx Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts e The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others e There may be an increased risk of electric shock and personal injury during disassembly and s
3. 2 36 sono DMN qual DIODIBITIS ao dac kp CR 0053086545 ESS Ee CERO NECARE ICA e IR ESR EES 2 36 Printhead service check LL 2 40 Transiter IO Service CEDBCK dt ice he OS RR RR RR AA 2 41 Diagnostic aids EE 3 1 SONICG MENUS E120 EE 3 1 Pie a R 9S EE E E ER 2 9 EE E 3 1 Moving around the menu ie AE Ee doko e ge Eege ege die erer der 3 1 Diagnostics mode printout sample ees 3 2 Diagnostics m de descriptions 4 22x uo ORA I HR OR ee RR ER eee thee CN UR TRAC RR CR 3 3 Bleu Rs 3 3 Service meahus E LAUD hi ok oS e Uc CR ec RR RERO CU D CR RO Roc 3 3 PIHIRO NGNUS EE 3 3 3er o Aij A deeg EEE gl Irc 3 3 COn ie Mii EE 3 3 Moving around th MENU EK EE 3 3 Diagnostics mode printout sample ee 3 4 Diagnostics mode CESCIIDUONS aua dude RE X WE ee eek oe Ste ER eee eee eee 3 5 EE Mns 3 5 EE ERROR pe geed Ee e S ee ee a 3 6 Configuration menu printout sample LL 3 7 Configuration menu descriptions 3 8 Au 3 8 a ig hg gh Seog sg Sg oe EE ee wd eda ia 3 9 EE EE 3 9 Pete eebe dee e eee we a eae eke ee Poe ae ee 3 10 Table of contents IV 4506 1xx Repair information sssssss RR en 4 1 Handling ESD sensilive parts e sie EEN EELER Ek REEL Ron a Rea ER Re e e a Re 4 1 Agustmen DYOCCOUIGS Luederkesxaakess cke e LR CR OR GC RR cR RRR NRE Y e es 4 2
4. i Kg D E a 4 e Fa 2 mw x m Tu nu E n d g Keck m Hi E Fa a eo ceo gt ie K us En EN om Lk a En ma D b Bel gem ra A3 ae EE SE a rar i n D D SE ue Lok i 5 E dd i L HA ZE se oL CO E 2258t ceases o 8 88o 9 Ld 1 E 1 moz D oe wow a 255 Lil Lt AE c Qi gd E bg Sat d cc imr H i p KE ms E H Ee Hi EI L cu orco SS BS ek D E CA KT KA DO LX I CU d 3 4 Service Manual 4506 1xx Diagnostics mode descriptions To enter Diagnostics mode do the following 1 Turn the printer off 2 Open the front access cover 3 Press and hold while turning the printer on 4 Close the cover when the light displays Print menus by pressing and holding D until the lights flash Development Menu item Print quality pages Use this setting to Value Print test pages by pressing and holding D until the lights flash Help isolate print quality problems such as streaking The three pages print A text page with printer information cartridge information current margin settings and a graphic The two pages with graphics Note The cartridge lockout function is disabled Defaults Change sizes and designations to metric U S default Non U S Edge to Edge Continuous print simplex Tray 1 Allow a shift of all four margins top bottom right Off default and left to the physic
5. iat Pei mae pv RE E SSES SSES J6 D See D Fsv ee mew hmo ee mv we Perl pre EMT Controller card Turn off the printer and connect the front and rear door switches to the controller assembly continued card Close the doors turn the printer on and check the following e o NENNEN LIN MN NC NUM NN NENNEN EN E Connectors Pins ng MN A htt Rear covenSVae No omo ov mus pe ere ag vk sva Diagnostic information 2 25 4506 1xx Operator Panel Service Check Operator panel Check the switches buttons with the printer off and operator panel cables 2 LED and 6 LED disconnected Warning Do not Check continuity between the ground and pin 6 pins numbered from top of replace the operator J40 operator panel card while pressing D Check continuity between panel and controller ground and pin 7 while pressing C9 card at the sametine If either fail continuity replace the operator panel See Operator panel i l removal all models on page 4 18 Each card contains the Connect the operator panel cable and turn the printer on Verify 5 V dc on printer settings When pin 1 of J40 If this fails verify 5 V dc on pin 1 of J15 on the controller card either of these cards is Replace the cable if the voltage is verified on the controller card but not on new it obtains some of the operator panel the settings from the Disconnect
6. Printer Settings Configuration This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper Light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and Error lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need 2 Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the lights cycle to perform the function or to save the value 4 Press and hold Cancel until all of the lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values Light On O Light Off Light Blinking Value Utilities Setup USB Network Press Continue ele eo eo e o e o o e o Ready Data e oe eo o e o Oo DN Oo O Toner Low dI oo oe e e o o o o e Load Paper Die oo oo o Oo Oo e e e e e e Paper Jam ceeooo eeoeeceeceec eoeeeece ecscececeoeececo Error O OOOOO Cco eccCe ccCecce eece eeces 0000006008806 Es dii Vi Te x _ w X 28 xw og um 1 g Ei tm L1 u E ER d Fa m be a Pra we D 4493 L m e eo a D KE eo 3 e Es o dcs a a amp E i D H a a Kg We Sach dm wu ii L Ke erc def d o T ER
7. ENA support host based printing in a Windows environment an 8 000 page per month maximum duty cycle one time only and a two button two light operator panel e Lexmark E120n Built in 10 100 BaseTX Ethernet host based printing in Windows PCL or Macintosh PostScript emulation environment a 10 000 page per month maximum duty cycle one time only and a two button six light operator panel The differences between the models are listed in the following table Lexmark E120 4506 100 Lexmark E120n 4506 110 Paper inputs Primary tray tray 1 Priority feeder manual feeder Overview of the printer There are two available operator panels E120 operator panel This model has two lights and two buttons See Diagnostics E120 on page 2 2 for more information E120n operator panel This model has six lights two buttons and an internal network adapter See page Diagnostics E120n on page 2 8 General information 1 1 4506 1xx Front view Top door 50 sheet output bin Paper support Front door d Priority feeder with adjustable guides Tray 1 cover priority ag feeder paper path Tray 1 with a adjustable guides Operator panel Slide and attached Front door release Packstop button Rear view USB port Ethernet port E120n only Rear door release Cable lock access point Rear door Power button Power cord port 1 2 Service Manual 4506 1xx Specifications Types of print
8. 922 Fuser failed to reach standby temperature 3 923 Fuser is too hot during printing or at idle 924 The thermistor has an open circuit 4 925 Incorrect fuser lamp N NO NO NO NO NO 2 6 Service Manual 4506 1xx Secondary Se Data Data EM 3 930 Wrong printhead Check all connections to the printhead installed Replace the printhead See Printhead EB LE 931 No 931 No firstHYSNC HYSNC ED OR age PUR 0 rk eee a LE 934 Mirror motor lost lock Mirror motor lost lock 3 ad Coa a Mirror motor unable to reach operating speed 3 6 936 Transport motor initial Check the connection to the main motor lock failed Verify continuity in the cable 7 937 Transport motor lost Call the next level of support lock 9 939 RIP to engine Replace the controller card See Controller communications error card removal on page 4 17 10 940 Zero crossing failure Check the connections on the LVPS card Replace the LVPS See LVPS HVPS 10 950 Controller card failure Data mismatch between secure EEPROM and NVRAM lost if both are installed and powered on at the removal on page 4 19 1 951 Controller card failure Secure EEPROM failure same time 952 NVRAM CRC failure Check all the connections on the controller z card 4 954 NVRAM chip failure Replace the controller card See Controller card removal on page 4 17 5 955 Code ROM NAND Replace the controller
9. O Ll2TS1415TeT7lsle SIS J1 J2 J3 ASTI O 5 d e O 9 J4 m Egi elt HEI gt OO _ Controller Card Legend Input O O 1121314151617 5 V dc HERBER 5V de Output O 2 aigle Ky LLL ntemal Wire UU Gnd 0 E i 5Vd LO LO i C S J13 5 V de Voltages measured with cables a O O Gees Beggen J6 ower Supply 3 CECE sls BEBLEBIIS i i ISTsLTSI2T SEN unless otherwise noted ooo o o Gnd O sss HEBE 8s 9 S Gnd g lt t Gnd CN1 5 i z 5 V dc m 5 V dc only with J11 amp J14 plugged in and doors closed xb Paper Feed IN Sensor Solenoid 3 Transfer S DCH Printhead Bushing Do not check continunity through the bushing Jc Transfer Roll E E120 E120n Wiring Diagram WILI i
10. Press and release 9 to cancel print job Printer is processing data or Press and hold to reset printer printing pages but the resolution of a page in the current print job is reduced from 600 dots per inch dpi to 300 dpi to prevent a memory full error Printer is not ready to receive or Press D to return to the Ready orBusy process data or the printer ports state are offline Press and release 9 to cancel the print job Press and hold 9 to reset the printer The printer door is open Close the door e Check the switches and cables under the left COVer The printer is out of media or the Load media into tray 1 and press to media did not feed properly resume printing thereby not making it to the input sensorn the allotted time Check that the media is loaded correctly in tray 1 Do not overfill Press 9 to cancel the print job Printer prompts to load a single Load media in the manual feeder with the sheet of media in the manual side to be printed facing up feeder Press D to resume printing Press and hold DG to reset the printer Print the other side of a duplex Reinsert the print job in tray 1 using the print job instructions in the driver pop up menu to orient the pages correctly printed side up loading edge to front of the printer Press D to resume printing Press and hold 9 to reset the printer 2 12 Service Manual Primary codes additional information continued Des
11. bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif a l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe l Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe Illb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanometres Limprimante et son systeme laser sont concus pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed e certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIb 3b all arseniuro di gallio della potenza di 5mW che opera su
12. without melting discoloring offsetting or releasing hazardous emissions We recommend Lexmark laser printer transparencies part number 70X7240 for letter size transparencies part number 12A5010 for A4 size transparencies e To prevent print quality problems avoid getting fingerprints on transparencies Envelopes e Use envelopes made from 24 Ib 90 g m bond paper or up to a maximum weight of 28 Ib 105 g m e Use envelopes that can withstand temperatures of 185 C 365 F without Sealing Excessive curling Wrinkling Releasing hazardous emissions e Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossments Have metal clasps string ties or metal folding bars Have postage stamps attached Have exposed adhesive when the flap is in the sealed position Are self sealing If uncertain about the envelopes being considered for use check with the supplier e Acombination of high humidity over 60 and high printing temperatures may seal envelopes Labels e Use labels that can withstand temperatures of 185 C 365 F without sealing excessive curling wrinkling or releasing hazardous emissions Label adhesives face sheet printable stock and topcoats must also be able to withstand 25 pounds per square inch psi 172 kilopascals of pressure e Do not use labels with exposed adhesive e Do not
13. 1 8M straight Taiwan 7 8 Power cord 6 ft straight PRC 7 8 Power cord ltaly 7 8 Power cord Argentina 7 8 Power cord U S A and Canada 7 8 Power cord Australia 7 8 Fuser assembly 110 V 1 7 Fuser assembly 220 V T T LVPS HVPS 110 V 7 5 LVPS HVPS 220 V 7 5 Controller card E120 7 5 Controller card E120n 7 5 Operator panel 2 button 6 light E120n 7 5 Operator panel 2 button 2 light E120 7 5 Printhead assembly 7 5 Paper pick assembly 1 7 Transfer roll assembly 7 7 Left cover
14. LVPS HVPS board connector at CN403 100 110 V ac or CN401 220 V ac Check for continuity across the fuser lamp by checking across the cable connector pins e If there is continuity turn the printer on with only the fuser power iva cable disconnected at CN403 CN401 Fuser Measure the voltage at connector CN102 on the LVPS HVPS It should match the line voltage If line voltage is not present see Main motor service check on page 2 28 for more information Make sure the fuser thermistor is correctly connected to the controller board If the problem persists disconnect the thermistor cable at J2 and check for approximately 5 V dc on pin 1 Pin 2 should be grounded If voltage is incorrect on pin 1 see Controller card service check on page 2 24 for more information If there is no continuity replace the fuser See Fuser removal on page 4 20 Disconnect the thermistor cable from J2 on the controller card Measure the resistance across the ends of the thermistor cable Replace the fuser assembly if the resistance is lower than 7K ohm Note Resistance measures approximately 450K ohms when cool and 1K ohms when hot Fuser continued Diagnostic information 2 27 4506 1xx Cold fuser service check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts LVPS HVPS Fuser If the fuser lamp comes on and a fuser failure light error code displays be sure the
15. dc on pin 1 of the card connector fthe voltage fails check the controller card See Controller card service check on page 2 24 lf the voltage is correct replace the paper pick assembly See Paper pick assembly removal on page 4 15 fthe solenoid is functioning remove the assembly and check for blockage Replace the assembly if necessary See Paper pick assembly removal on page 4 15 Paper occasionally mispicks or picks multiple sheets at once Check the tray for paper catch points Do not mix paper types in the tray Paper pick assembly Remove the left side cover and observe the solenoid when a paper pick is requested If the solenoid does not function do the following With the printer off disconnect the solenoid at J10 on the controller card Turn the printer on and verify 24 V dc on pin 1 of the card connector If the voltage fails check the controller card See Controller card service check on page 2 24 If the voltage is correct replace the paper pick assembly See Paper pick assembly removal on page 4 15 Occasional mispicks pick without a request is typically caused by a faulty clutch assembly Replace the paper pick assembly See Paper pick assembly removal on page 4 15 Multiple sheet feeds following a request is a failure of the paper separation pad Remove the assembly to inspect the pads and paper path Replace the assembly if necessary Diagnostic information 2
16. fi ze EI 4 m B Ke O a i li a i Bs K Gu EE 3 C SD OH i be t a W a Lu iem L SR m am d gi a T e E apa eo Er H F a d de D I t Ze 39 w s S x ss no T o su 3f E c e o a 202 E HA O kee GG Breet te ote Bere ER E 3553292889 La m em 4 ve ooe amp e2 S6 756865 SES Zb xosao 5 ao0 v Ri A ow w us E k H E LA Ka u E eu tour kl kl e a lt eu Le E a G e lt aii Wi Diagnostic aids 3 7 4506 1xx Configuration menu descriptions To enter the Configuration menu turn off the printer open the front access cover turn on the printer while pressing and holding D and close the cover once the light displays Print menus by pressing and holding D until the lights flash Utilities Use the Utilities menu to troubleshoot printer problems Reset Factory Defaults Return the printer settings to factory default values Sometimes resetting the printer to the original settings solves formatting problems All menu items are reset to the factory default values except All settings in the Parallel Network LocalTalk and USB menus All downloaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources in flash memory are unaffected Hex Trace Help isolate printing problems when unexpected Off default characters print or characters are missing On Hex Trace helps determine if there is a problem with
17. ie KE ee e E ce eae e E l pepe ee cs E ee 9 91 EA Ol L E AFN o Bey te H o Al uL TI H H TL p H Toe qe wu 9 ss e AP d BS ATE DL ae Ok e EP um BU Ek H AAA Ey 2 Rl JJ EHRE meint let ZZ ASTE TA Di o Ar n ED f AES MEHR AS n EH RANT CLER I A fi e AP am TERE ARI MARA AAP E D ADU BEY fes FERE BEA TRI FE Ge f Wid HEERKE VER LETT Sh DC TS S HLS A FETE WEFT UR BR BUTA PSU m BJ FLUR k BE TEP we ZOE FUER IT ES E Safety information Xii 4506 1xx Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment are as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair information provides instructions for making printer adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubricati
18. in the driver Try a lower setting Se not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then try a new toner cartridge Check the darkness setting Check the contacts for correct installation and contamination where contact is made between the toner cartridge assembly and the LVPS HVPS board Clean the contacts as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown LVPS HVPS e LVPS HVPS board Controller card e Controller card 2 34 Service Manual 4506 1xx Partial blank image white spots no periodic pattern Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner Check to make sure the dust cover is in place and in use If the dust cover is not in place spotting can result Check to make sure the laser light path is not blocked If the toner cartridge is low try a new one Paper not a FRU Make sure recommended paper is being used Variation in image density horizontally across page FRU PC Kit not a FRU Transfer roll Rear door Poor fusing of image Action The charge roll may have an unbalanced pressure against the PC photoconductor drum Try a new PC Kit Warning Do not touch the black portion of th
19. insufficient to save what is in the buffer Press D to clear the message and continue printing the job the job may not print correctly Press and release 9 to cancel the print job Press and hold to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Press D to clear the message and continue printing the job may not print correctly Network interface errors The printer cannot establish communication with the network 54 Network or ENA connection The printer has lost the connection Make sure the cable connecting the ENA and lost Short paper 2 16 Service Manual to an external print server also called an external network adapter or ENA This light pattern is displayed if your printer is connected to the network but it cannot detect the print server when you turn on the printer The printer is processing data but the memory used to store pages is full The paper length is too short to print the formatted data This occurs when the printer does not know the media size loaded in the tray or there is a problem feeding the media The code in an internal print server has not been programmed or the programmed code is not valid the printer is securely attached Turn the printe
20. photoconductor kit is exhausted Note Streaks repeat at 71mm intervals The long life photoconductor kit is exhausted The toner cartridge is not properly installed Note Unevenness reoccurs at 71mm intervals The Form Size setting in the printer driver is different from the paper size loaded in the tray For example A4 size paper is loaded into the tray but the Form Size setting is not set to A4 Replace the long life photoconductor kit Replace the long life photoconductor kit Replace the long life photoconductor kit Remove and then reinsert the toner cartridge Check the springs on the front door which push against the cartridge when the door is closed Change the Form Size setting to the appropriate size 4506 1xx Skewed print Print is inappropriately slanted Blank pages Solid black pages Paper except card stock curls badly as it exits the bin Printhead service check Printhead The tray guide is not in the correct position The priority feeder guides are not in the correct position for the paper size loaded in the feeder Contaminated pick roll and or separator pad The toner cartridge is defective or empty Contacts are blocked Laser light is blocked or not present The toner cartridge is defective he printer requires service e The long life photoconductor kit is defective The Paper Texture setting is wrong for the type of paper or
21. print media provides optimum results Paper e For the best print quality use 20 Ib 75 g m xerographic grain long paper The printer can automatically feed paper weights from 16 to 28 lb bond 60 to105 g m grain long and 64 to 105 g m grain short Paper lighter than 16 Ib 60 g m might not be stiff enough to feed properly causing jams e The laser printing process heats paper to high temperatures of 206 C 403 F Use only paper able to withstand these temperatures without discoloring bleeding or releasing hazardous emissions Check with the manufacturer or vendor to determine whether the chosen paper is acceptable for laser printers General information 1 3 4506 1xx Preprinted forms and letterhead e Use only forms and letterhead printed using an offset lithographic or engraved printing process e Choose forms and letterhead types that absorb ink but do not bleed e Avoid rough or heavily textured surfaces Use media printed with heat resistant inks designed for use in xerographic copiers The ink must withstand temperatures of 200 C 392 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based should meet these requirements latex inks might not If in doubt contact the supplier Transparencies e Use transparencies designed specifically for laser printers Transparencies must be able to withstand temperatures of 185 C 365 F
22. specific to these models see Diagnostics E120n on page 2 8 Diagnostic information 2 1 4506 1xx Diagnostics E120 Power On Self Test POST sequence When you turn the printer on it performs a POST Check for correct POST functioning of the base printer by observing the following process All operator panel lights turn on momentarily Lights then flash on and off sequentially After the lights quit flashing the Ready Data light flashes until the fuser comes up to temperature 5 20 additional seconds depending on the initial temperature of the fuser and then stays on The motor drive and fan come on If there is a problem in the printer such as a paper jam the panel lights indicate the problem See on page 2 3 for more information The printer cycles down into standby mode and the Ready Data light comes on solid p rm ec Overview of the operator panel E120 The printer operator panel has two buttons and two lights Lights indicate the status of the printer Buttons are used to continue or cancel the current print job When the printer is turned on both lights cycle as a self test is performed Also when the printer is reset or when a printer setting is changed in the menus both lights cycle To learn more about the panel lights or to determine the status of the printer when lights are on see Light patterns and error messages on page 2 3 Continue NC Ss Ready Data Cancel X E
23. the following Each end of the two fuses Pin 1 of the fuser connector CN403 If any of these fail replace the LVPS HVPS See LVPS HVPS removal on page 4 19 Disconnect the cable from the controller card CN402 and the fan CN404 Reconnect the fuser turn the power switch off and reconnect the power cord into the printer Turn the printer on and verify the following e 24 V dc at pins 12 13 14 15 16 and 18 on CN402 pins 12 13 14 15 and 16 are interconnected e 24 V dc at pin 1 on CN404 Turn the printer off and verify grounds on pins 2 4 6 8 and 17 of CN402 If any of these voltages or grounds fail replace the LVPS HVPS See LVPS HVPS removal on page 4 19 HVPS portion of the LVPS HVPS Remove the LVPS HVPS to inspect the HVPS contacts Clean the contacts both springs and pads if necessary Note The voltage for the transfer roll is created on the transfer card and input sensor assembly See Transfer roll service check on page 2 41 Main motor service check Main motor Turn off the printer and unplug the main motor cable at J4 Turn on the printer not a FRU and check for 5 V dc on pins 1 2 3 4 and 6 Pin 5 should be grounded Voltages Pins 1 2 3 4 and 6 Approx 5 V dc Controller card Warning Do not If these voltages are correct call the next level of support replace the operator If these voltages are not correct see LVPS HVPS card on page 5 4 or panel and cont
24. the language interpreter or the cable by providing information about what the printer is receiving To exit Hex Trace turn off the printer Print Quality Test Pages Help isolate print quality problems such as streaking Four pages print to help evaluate print quality A text page with printer information cartridge information current margin settings and a graphic Two pages with graphics A blank page Reset Photoconductor Return the photoconductor counter to zero Counter The replace photoconductor message should be cleared only when the photoconductor kit has been replaced 3 8 Service Manual 4506 1xx Setup Use the Setup menu to configure how the printer formats the end of a line depending on the computer system being used Demo Mode Put the printer into demo mode where internal Deactivate default sheets print with each press of Activate To deactivate turn the printer off and re enter the configuration group Set to Deactivate Auto CR After LF Specify whether the printer automatically performs Off default a carriage return after a line feed control command On Auto LF after CR Specify whether the printer automatically performs Off default a line feed after a carriage return control O command L Energy Conserve On Off default USB Use the USB menu to change printer settings on jobs sent through a USB port NPA Mode Send print jobs to the printer and query printer st
25. the print cartridge and PC kit but the difference will not be noticed between two adjacent defects Some components can be cleaned with a clear dry and lint free cloth Otherwise a new FRU will have to be used If the defect appears on the printed side of a single sided print job replace the toner cartridge before replacing the fuser For example the distance between these two marks represents a repeating defect that occurs every 29 0 mm 1 14 in which means the charge roll may need to be replaced Paper pick assembly Pick roll PC kit 92 4 mm 3 64 in PC drum Fuser 74 1 mm 2 92 in Hot roll rr Feed roll 56 2 mm Print cartridge Transfer roll 2 21 in 48 1 mm DEV roll ie Exit roll 36 1 mm 37 9 mm 1 45 in Charge roll 1 49 in Pinch roll 29 0 an 30 4 mm 1 14 in Exit pinch 1 20 in 1 TAR roller CAR E L 07 0 in Main ae TS e c 5 Exit CN403 Sensor PC Drum H ll Um amp Top Charge Roll SS CN404 SE 100V Cover dn 110V or Switch D 220V 9 9 9 T7771 8 8 dd DU 051015 SI 8 8 8 ER 1 HE aa 5m LVPS HVPS O s CN402 i il
26. toner cartridge 2 Briefly press D to clear the message and continue printing 10 1 201 Paper jam between 1 Open the rear and top doors remove the input sensor and exit PC kit if necessary and clear the paper sensor jam 2 Check the paper path for the cause of the jam and repair as necessary 10 2 202 Paper jam at the exit 1 Open the rear and top doors and remove sensor the paper jam 2 Check the paper path for the cause of the jam and repair as necessary 10 10 200 Paper jam at the input 1 Open the front and rear covers remove sensor the toner cartridge and PC kit if necessary Remove the paper jam 2 Check the paper path for the cause of the jam and repair as necessary Service codes 10 10 Reprogram or replace the controller card See Controller card removal on page 4 17 10 1 901 Service Engine flash Flash memory if faulty Replace the controller error card See Controller card removal on page 4 17 10 902 Engine service errors Replace the controller card See Controller e card removal on page 4 17 10 903 Engine service errors 10 904 Engine service errors 10 905 Engine service errors 10 906 Engine service errors 7 917 Transfer roll Check the circuitry See Transfer roll service check on page 2 41 10 920 Fuser is below Check all connectors to the fuser temperature assembly 1 921 Fuser is below standby i eel ae See Fuser removal temperature 2
27. 31 4506 1xx Paper trees wrinkles stacks poorly or curls This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl Replace the fuser See Fuser removal on page 4 20 Print the menu sheet press and release D with the printer in ready mode Look at the paper settings Some such as card stock or rough texture may require a higher fuser temperature which leads to more of these problems except stacking in plain paper Change settings using the printer driver Use the local printer setup utility included on the CD to change the NVRAM settings Try a different ream of paper Moist paper has a higher tendency to crease treeing and curl A contaminated thermistor can cause the fuser temperature to be elevated The fuser has to be removed to determine contamination A worn or damaged hot roll can also cause the media to experience a higher temperature than appropriate for the selected media Try settings for lower temperature media light weight smooth finish before replacing the fuser Print quality service checks Note Ensure the covers are in place An opening may allow light to expose the photoconductor resulting in a dirty print Extreme environmental conditions temperatures and humidity will affect the print quality Using print quality test pages To
28. 4506 1xx 3 Pull the front of the cover to unlatch B pull the bottom out and lift the cover to removeit Front door assembly removal Remove the left cover See Left cover removal on page 4 5 Remove the right cover See Right cover removal on page 4 7 Grasp the right pivot and remove it from the pivot shaft A Gently slide the front door toward the left side while lifting to the right side Once the left pivot is separated lift the front door away from the printer moet 4 8 Service Manual 4506 1 xx Top cover assembly removal 1 Remove the front door assembly See Front door assembly removal on page 4 8 2 Remove the two screws A from the front of the printer 3 Remove the two screws B from the back of the printer Repair information 4 9 4506 1xx 4 Lift the front of the cover and unhook the rear 4 10 Service Manual 4506 1xx Reinstallation note Close the top door before reinstalling the top cover When the top cover is in place open the top door and press vertically on the front leg of the flag It should rotate downward and return by the force of the cantilever spring in the cover Repair information 4 11 4506 1xx Printhead removal 1 Remove the top cover See Top cover assembly removal on page 4 9 2 Remove the three screws A 3 Disconnect the printhead cables at J12 and J13 on the controller card 4 Remove the printhead Note After reinstall
29. 4506 1xx diagnostic information 2 1 diagnostics mode E 120 Defaults 3 3 menus 3 3 Print Quality Pages 3 3 printing menu 3 2 printout sample 3 2 table of light patterns 3 2 diagnostics mode E120n Development Configuration ID 3 5 Continuous Print simplex 3 5 Defaults 3 5 Edge to Edge 3 5 Print History 3 5 Print Quality Pages 3 5 menus 3 5 Network Dump NVRAM 3 6 History 3 6 History Mode 3 6 Mark History 3 6 Reinit NVRAM 3 6 printout sample 3 4 table of light patterns 3 4 Dump NVRAM E120n 3 6 E Edge to Edge E120n 3 5 Energy Conserve E 120n 3 9 envelopes 1 4 error log E120n see History 3 6 error messages E120 primary light patterns 2 3 user attendance messages 2 3 E120n additional information 2 11 2 14 service error codes 2 17 ESD sensitive parts 4 1 F front door assembly removal 4 8 fuser 2 36 2 37 error codes E120 2 6 E120n 2 18 2 20 parts catalog 7 7 removal 4 20 service check 2 26 cold 2 27 hot 2 27 symptom tables 2 23 Index l 1 4506 1xx H Hex Trace E 120n 3 8 History E 120n 3 6 L labels 1 4 left cover removal 4 5 letterhead 1 4 light patterns E120 additional information primary codes 2 11 description 2 3 light patterns E120n service codes 2 17 locations front views 1 2 5 1 rear views 1 2 5 1 LVPS HVPS connections 5 4 parts catalog 7 5 removal 4 19 service check 2 28 M Macintosh 2 38 2 40 main motor connections 5 3 service check 2 28 symptom tables 2 22 m
30. Moes S asm Lexmark E120 E120n Service Manual aa e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index 4506 1xx Edition March 24 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference t
31. Neger adu CRURA EE AU P aad RU ee eee 1 1 Overview or rhe BING erg dt suse tie iii GE EE a NR 1 1 EIo MNO DOE eg Ee eee NNES RER I e 1 1 ETZUB operator WEE om irrt 5s web eo m EROR CORO RR ER Rn CHACO CC 1 1 FIOR MIU esas n ERE PARI SERRA RE ee Ae ENERO RA EN QE dA ROC RE CUR EE SS REX S NOM abs 1 2 HRS VIE osse eas Pe ERE AOE EE 1 2 SERGE x 154 23 hae X 41 a CI EE GEI d 4 936 d d I NU do ee eg 1 3 Types of Prini Med 4 oa qarg son d geom o e ga e oe pe RE REOR C o aa e o d C c 1 3 Choosing appropriate print media OIL 1 3 ENEE egent Tee ee Ce ee E ee ee eee ee d eee Pee 4A QE ee ee eee RC RUE RC CA 1 3 Preprinted forms and letterhead A vice nanana naaa ee eee ege gt oA Ae Boll dE SA 1 4 JEE eh EE Eh ee ee EE EE EE dee deeg 1 4 Toce gol odo 3 ee ee EE eee 1 4 5 1 et eee oe ee we Oe we EE es Oe oe dS ke ee eae ene 1 4 Ke a eens 1 5 SEELEN ege CR ERR ded EE 1 5 TIPS on BUBVeEDUHO RT CEET 1 5 NE cad rmm 1 6 PEDODUMB iu codes mn xs toate hein eset anew has eege dee Eege d gege e 1 6 Diagnostic information 2 1 ee ee ee ee ee ee ee ege ee ee eee ee ee 2 1 Power On Self Test POST sequence 2 2 Overview of the operator panel E120 0 2 2 Light patterns and error messages xno EELER EEN EE ERC eee eee eee eee ee ee 2 3 Primary secondary and tertiary light patterns II 2 4 Power On Self Test POST sequence 0
32. Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder pa belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig udsaettes for en laserstr ling over Klasse l niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Vil Service Manual 4506 1xx Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan IIIb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometria Laserjarjestelma ja kirjoitin on suunniteltu siten etta kayttaja ei altistu luokan maarityksia voimakkaammalle s teilylle kirjoittimen normaalin toiminnan kayttajan tekemien huoltotoimien tai muiden huoltotoimien yhteydessa VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina nakymattomalle lasers teilylle Ala katso s teeseen VARNING Osynlig laserstr lning nar denna del ar ppnad och sparren ar urkopplad Betrakta ej stralen Laser notis Denna skrivare ar i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J for laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven for laserprodukter av Klass enligt kr
33. Printhead assembly adjustment III 4 2 Removal DIDCBUUF BS IE And EXIGNGG EOVBF e EE 4 4 Tray COON EE amp 4 Man tay POOL 4 5 Big TONG a aodio dde a CHOR SER kere ek ee oe RR NR eee 4 5 RE COVED TRHIOVAM EE 4 7 rront doot assembly removal uides dics CR CERRO ER RERO GE CC CROACIE tae ew he 4 8 Top cover assembly removal i 4 9 RIA E E E ee E E dierfe 4 12 TE e EE 4 12 Real GOGr ass OMD ERROR 4 13 Transfer card and input sensor assembly removal 4 14 Paper pick assembly removal 1 4 15 L ontloaller Card EENS re er CRE RE Ee E ee Ee ME PR 4 17 Operator panel removal all models 00 2 0 cee es 4 18 ESPON Po ONO VAL rues ee eg Bee CH CE PR a LAORE ee 4 19 d tt DEE EE 4 20 Locations and connections 2 0 0 6 eee 5 1 Bebo ia doce TEE 5 1 EEN re EE dd xred E guarded qw scie edad ew CROCO CR CRGO EHI E ed REA 5 1 ior o be ow bo bs oe hee by ee oa ne ow EE eee EEN 5 1 SEENEN dpt n oe ee ee Oe d EUR din 5 2 eg MEET 5 2 Aye ee pic heehee bee eh be eee se oe be bee oe es 5 4 Preventive maintenance 0 00006 s 6 1 Parts catalog ee 7 1 How To use ihis parts catalog NEE 7 1 oc ub Oe EE We EE e e dE ER EEE RE aE EEO 7 2 ASSeMDY A oan Co d TT T 7 4 GEES PONI cui e e EE EK 303 EUR ean OOS EREE TAREE 7 6 Assembly 4 Miscellaneous 0 00006 eee rs 7 8 et ee eee ee ee 9D eee ee ee OR A EE ee 1 1 Fatt DUMDEE CERN eb oth RAE RE OR E deh eRe ded Hs EERE EC ee eens l 5 V Service Manual 4506 1xx No
34. Redundancy Check Developer Roll of toner cartridge photoconductor system Dual In Line Memory Module Erasable Electrically Programmable Read Only Memory External Network Adapter Field Replaceable Unit High Voltage Power Supply Light Emitting Diode Low Voltage Power Supply 110 V or 220 Vac Nonvolatile Random Access Memory Photoconductor Printer Control Language PC Cleaner Unit Power On Reset Power On Self Test Personal Printer Data Stream Raster Image Processor Toner Add Roll Toner Universal Serial Bus Volts alternating current Volts direct current 4506 1xx 2 Diagnostic information Start assembly or electronic card This is a precaution for personal safety and to prevent damage to the CAUTION Unplug power from the printer before connecting or disconnecting any other cable AN printer This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer To determine the corrective action to repair a printer look for the following information e A description of a problem See Symptom tables on page 2 22 e Information from the operator panel of the printer Lexmark E120 This model has an operator panel containing two lights and two buttons For diagnostic information specific to these modes see Diagnostics E120 on page 2 2 Lexmark E120n This model has an operator panel with six lights and two buttons For diagnostic information
35. X0280 40X0281 40X0282 40X0287 40X0288 40X0296 1315411 7 8 Service Manual Power cord U S A and Canada Power cord 8 ft United Kingdom Power cord 6 ft Switzerland Power cord 6 ft lIsrael Power cord 6 ft straight South Africa Power cord 6 ft straight Brazil Power cord HV 6 ft straight Austria Power cord 6 ft straight Denmark Power cord Korea Power cord 1 8M straight Taiwan Power cord 6 ft straight PRC Power cord ltaly Power cord Argentina Power cord Australia Relocation packaging kit Index A abbreviations 1 6 acronyms 1 6 adjustments printhead assembly 4 2 alignment printhead 4 2 Auto CR After LF E120n 3 9 Auto LF After CR E120n 3 9 B buttons 2 9 C card stock 1 5 2 31 configuration ID E120n 3 5 configuration menu table of light patterns E120 2 3 E120n 2 9 configuration menu E120n menus 3 8 Network Mac Binary PS 3 10 NPA Mode 3 10 Set Card Speed 3 10 printout sample 3 7 Setup Auto CR After LF 3 9 Auto LF After CR 3 9 Demo Mode 3 9 Energy Conserve 3 9 USB Mac Binary PS 3 9 NPA Mode 3 9 Utilities Hex Trace 3 8 Print Quality Pages 3 8 Reset Factory Defaults 3 8 Reset Photoconductor Counter 3 8 connections controller card 5 2 LVPS HVPS card 5 4 controller card connections 5 2 error codes E120 2 6 2 7 E120n 2 18 parts catalog 7 5 removal 4 17 service check 2 24 D Defaults E120 3 3 E120n 3 5 Demo Mode E120n 3 9
36. a code problem Call the next level of support Diagnostic information 2 3 4506 1xx Primary secondary and tertiary light patterns The table below uses the following symbols to indicate solid or blinking light patterns When a number accompanies the blinking symbol it refers to the number of times the light tuns off and on Light continuously on Light off Light blinks continuously A 3 Light blinks three times pauses and repeats pattern Light blinking slowly Primary Secondary Ready Ready Ready Description Action Data Data Data Busy printing job printing font list printing menu settings printing the print quality test page Flushing buffer resolution reduced while cancelling job resetting printer Waiting or Not Ready printer offline Service error Double click D to display additional secondary and tertiary light patterns Close door front door rear 1 Make sure the top cover door front door door or top cover door and rear doors are closed 2 Make sure the front and rear door posts which close the switches are not damaged Replace the door if the part is damaged Check the switches of the front and rear doors With the door closed the outermost pins 1 and 5 of J14 or J11 should indicate continuity when checked with a meter If a switch has failed replace the printer 13 Invalid engine code or If the printer has had a code update just prior the code is not to this message reload the cod
37. ace the ESD sensitive part on the printer cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Printer covers and metal tables can be electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install covers when you leave the printer unattended and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 4506 1xx Adjustment procedures Printhead assembly adjustment A printhead needs to be correctly positioned after it has been removed Align it to the frame or use the same position as the removed printhead Skew is caused by a sheet being fed through the printer while misaligned The entire image is rotated relative to the sheet edges However a misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges Skew Printhead misalignment There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstr
38. ad R33 4 90939 84 9273 4169 94504066046 He P Eq ia es PU ok gre 2 27 EE La 43 409 9 9 3697999 1 39 54 9 3606 9 2 309 3 39 VET RV Pd CEP dos 2 27 Re a BMN CNBC uva OR EE 2 28 Main motor service check a r unte d ue des EE A RE ee RC ACA 2 28 Paper feed service CHECKS ee EE nm 99 eR ve VENE E ee we eer eer ewe eeu 2 29 Paper jam error indication during POST Ee EELER EELER ERREUR ORE E ENEE bee 2 29 Paper picks during POST and or continuously i 2 29 Paper picks but stops halfway through the printer 2 29 mdi qoo ee C Ee 2 30 Paper occasionally mispicks or picks multiple sheets at once 2 30 Paper trees wrinkles stacks poorly or CurlS 2 31 Pre OUSID SEIVIEB CHECKS eusa VaSGRERRATARREEASAREREE RESTERERRGARERREREARESSARERSREAR 2 31 Using print quality test pages 2 31 BINE DOE Lus ad d 9 o ded p dede qo ap EO C die ed nde arde dde ae dS A ied de dod ded ed 2 32 mich don 2 33 Heg e Kl 2d 3 3 3 909 9 A prec eed EE 2 33 Partial blank image white spots no periodic pattern 2 34 Variation in image density horizontally across page 2 34 en e EE RIOT RR EEE EE 2 34 Reni ao g uus exei E P 3 eck se idee eim Od i bp M ies did ea eddie dads 2 35 White or black lines or bandS ausa qae od he bap oe Roe Rd CERE e Ee C ERR e ed 2 35 iic ON ir de rc P
39. ain tray removal 4 5 maintenance approach 1 1 Mark History E 120n 3 6 menus E120 diagnostics mode 3 3 printing 3 1 E120n configuration mode 3 8 diagnostics mode 3 5 printing 3 3 messages E120n service error codes 2 17 models 1 1 diagrams 1 2 5 1 O operator panel E120 diagram 2 2 overview 2 2 primary secondary tertiary 2 4 E120n diagram 2 9 overview 2 9 primary light patterns 2 11 secondary light patterns 2 14 model differences 1 1 parts catalog 7 5 Operator Panel Service Check 2 24 2 25 l 2 Service Manual P paper 1 3 paper jams E120n 2 14 paper feed service check 2 29 tips on preventing 1 5 paper recommendations 1 3 parts catalog covers 7 2 electronics 7 4 frame 7 6 power on self test POST E120 2 2 E120n 2 8 symptoms 2 22 preprinted forms 1 4 print history E120n 3 5 print media 1 3 print quality pages E120n 3 5 3 8 using 2 31 Print Quality Pages E120 3 3 print quality problems solving 2 36 printer symptom table 2 23 printhead adjustment 4 2 error code E120n 2 18 error codes E120 2 7 parts catalog 7 5 removal 4 12 service check 2 40 R Reinit NVRAM E120n 3 6 removals controller card 4 17 extender cover 4 4 front door assembly 4 8 fuser 4 20 left cover 4 5 LVPS HVPS 4 19 main tray 4 5 operator panel all models 4 18 paper pick assembly 4 14 4 15 printhead 4 12 rear door assembly 4 13 right cover 4 7 top cover assembly 4 9 transfer card and input sensor assem
40. al edge of the page printable area of supported paper On Continuously print pages containing cross lines printer information and margin settings Press and hold until the lights flash to begin Place the desired number of pages in the tray to limit the printing Print History Print a history of errors Press and hold until the lights flash to print Configuration ID Allow the printer ID to match the label ID after the 0x400D01 default controller card is replaced 0x400D89 Diagnostic aids 3 5 4506 1xx Network History Print a history of errors same as Print History Press and hold D until the lights flash to print Mark History Append a tag to the history report to indicate the Mark most recent crashes Do not mark default History Mode Post the 976 error code to the user each time it Modified default occurs The default modified internally resets the E ii posting but records it in the history A substantial ud ai number of consecutive errors result in posting 976 Dump NVRAM Print a hex dump of the network NVRAM partition Press and hold D until the lights flash to initiate this action Reinit NVRAM Reset the network NVRAM to factory defaults Press and hold D until the lights flash to initiate this action Meditech Mode Prevent the network card from accepting more Yes than one 9100 mode connection at a time No default 3 6 Service Manual 4506 1xx Configuration menu printout sample
41. ards is new it obtains some of the settings from the other card Settings are lost when both are new and replaced at the same time 1 Remove the left cover See Left cover removal on page 4 5 2 Disconnect the cable from the controller card at J16 3 Remove the two screws A L i o KiC ID 4 Remove the card assembly Warning Do not change the operator panel at the same time as you change a controller card Special settings will be lost 4 18 Service Manual 4506 1xx LVPS HVPS removal A 1 Remove the right cover See Right cover removal on page 4 7 2 Disconnect the three cables A connected to the LVPS HVPS card x e ER A ul SR i ce 3 Remove the four common screws B and the unique screw C 4 Squeeze the latch D to free the card Repair information 4 19 4506 1xx Fuser removal AN 1 Remove the top cover assembly See Top cover assembly removal on page 4 9 2 Remove the two screws A T 8 Qus pe i a p A 3 Disconnect the cables from the LVPS HVPS CN403 and the controller card J1 and J2 4 Remove the fuser along with the sensor and cables 4 20 Service Manual 4506 1 xx 5 Locations and connections Locations Front view EECH 50 sheet output bin Paper support Front door Priority feeder with adjustable guides Tray 1 cover priority ag feeder paper path Tray 1 with lt adjusta
42. ased or damp paper Never mix media types within a tray Flex fan and straighten paper before loading it Do not exceed the maximum stack height Adjust all edge guides after loading media Make sure the guides in the tray are positioned snugly against the paper or specialty media Do not remove paper stacks while a job is printing Wait for a Load Paper or Ready light sequence or message before loading the tray Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position Use only recommended paper Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which paper provides optimum results for the current printing environment General information 1 5 4506 1xx Tools The removal and adjustment procedures require the following tools and equipment e Magnetic tip Phillips screwdrivers large and small e Volt ohmmeter Acronyms ASIC CRC DEV DIMM EEPROM ENA FRU HVPS LED LVPS NVRAM PC PCL PCU POR POST PPDS RIP TAR TU USB V ac V dc 1 6 Service Manual Application Specific Integrated Circuit Cyclic
43. atus information simultaneously On Auto default MAC Binary PS Configure the printer to process Macintosh binary Off The printer filters PostScript print jobs PostScript print jobs using Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Diagnostic aids 3 9 4506 1xx Network Use the network menu to change printer settings on jobs sent through a network port either standard network or NPA Mode Send print jobs to the printer and query printer Off status information simultaneously Auto default network opt lt x gt MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Set Card Speed Automatically detect the connection speed of your network This setting can be disabled to set the speed manually 3 10 Service Manual Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Auto default The printer detects
44. aven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren ar utformade sa att det aldrig finns risk for att nagon person utsatts for laserstralning Over Klass I niva vid normal anvandning underh ll som utf rs av anv ndaren eller annan foreskriven serviceatgard Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke a betrakte som farlige Skriveren inneholder internt en klasse IIIb 3b laser som bestar av en gallium arsenlaserenhet som avgir straling i bglgelengdeomradet 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstraling ut over klasse I niva under vanlig bruk vedlikehold som utfgres av brukeren eller foreskrevne serviceoperasjoner Avis sobre el Laser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes laser de classe 1 i segons ha estat certificat en altres llocs s un producte laser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impre
45. ble guides Operator panel Slide and attached Front door release DacKstop button Rear view USB port Ethernet port E120n only Rear door release Cable lock access point Rear door Power button Power cord port Locations and connections 5 1 4506 1xx Connectors Controller card o O O O 00 0 0 0 Option Card 5 2 Service Manual 4506 1xx Controller card connector pin values only J2 thermistor and J6 LVPS HVPS connected Connector J1 Exit sensor J2 Thermistor J3 toner cartridge J4 Main motor J5 USB J6 LVPS HVPS 16 J9 Transfer 1 5 J10 Solenoid J11 Rear cover J12 Mirror motor J13 LSU J14 Front cover Value 5 V dc Ground 5 V dc Ground Ground 5 V dc 5 V dc 5 V dc 5 V dc Ground 5 V dc 5 V dc 5 V dc 5 V dc Ground 24 V dc 24 V dc Ground Ground Ground Ground 24 V dc Ground Ground 5 V dc 5 V dc Ground Ground Ground 5 V dc 5 V dc 5 V dc J15 Operator panel Ground 5 V dc 5 V dc 5 V dc N Locations and connections 5 3 4506 1xx LVPS HVPS card d 1 Ru pms Ge E e PERA Eech 11111111111111111111 5 4 Service Man
46. bly 4 14 transfer roll assembly 4 12 tray cover 4 4 Reset Factory Defaults E120n 3 8 reset maintenance page counter E 120n 3 8 Reset PC Counter E120n 3 8 right cover removal 4 7 S safety information x secondary error codes complex page 2 15 error communicating with the host computer 2 16 insufficient collation area 2 16 invalid engine code 2 16 invalid network code 2 17 memory full 2 16 network interface errors 2 16 short paper 2 16 service checks 2 24 controller card 2 24 dead machine 2 25 fuser 2 26 cold 2 27 hot 2 27 LVPS HVPS 2 28 main motor 2 28 operator panel 2 25 paper feed 2 29 paper jam during POST 2 29 paper never picks 2 30 paper picks but stops 2 29 paper picks during POST 2 29 paper picks sheets 2 30 paper trees curls 2 31 print quality 2 31 black page 2 33 blank page 2 32 heavy background 2 33 image density 2 34 light print 2 35 partial blank image 2 34 poor fusing of image 2 34 toner on back of page 2 36 white or black lines 2 35 printhead 2 40 transfer roll 2 41 service error codes E120 2 6 E120n accessing 2 17 secondary light patterns 2 18 tertiary light patterns 2 18 service menus E120 3 1 E120n 3 3 special tools 1 6 start 2 1 symptom tables 2 22 POST 2 22 printer 2 23 T tools 1 6 top cover assembly removal 4 9 Transfer 2 19 2 34 transfer card and input sensor parts catalog 7 5 4506 1xx Transfer roll 2 34 error codes E120 2 6 E120n 2 18 2 19 parts catalog 7 7 rem
47. card See Controller failure card removal on page 4 17 956 Controller card failure EM 957 Controller card failure w 9e sss conto cards Bep Dn 958 958NAND alue 6 10 RAM memory errors Replace the controller card See Controller card removal on page 4 17 C1 e A If either the operator panel or controller card were replaced proceeding the error message then either an incorrect card was installed or the printer was improperly powered on Note The controller card and operator panel cannot be replaced at the same time without a POR in between Printer settings on each FRU are obtained from the other The settings are Diagnostic information 2 7 4506 1xx Ready Ready Ready Description Data Data Data L L 8 10 980 Engine is experiencing Replace the controller card See Controller unreliable communications card removal on page 4 17 with the specified device L L 8 1 981 Engine protocol violation is detected by the device L L 8 2 982 Communication error is detected by the specified device 8 3 983 Invalid command is received by the specified device 8 4 984 Invalid command parameter is received by the specified device L L 9 10 990 Device equipment Replace the controller card See Controller check card removal on page 4 17 L L 9 1 991 Device system card Replace the controller card See Controller failure
48. card removal on page 4 17 Diagnostics E120n Power On Self Test POST sequence When you turn the printer on it performs a POST Check for correct POST functioning of the base printer by observing the following process All operator panel lights turn on momentarily Lights then flash on and off sequentially After the lights quit flashing the x light flashes until the fuser comes up to temperature 5 20 additional seconds depending on the initial temperature of the fuser and then stays on The motor drive and fan come on If there is a problem in the printer such as a paper jam the panel lights indicate the problem See Common primary light patterns E120n on page 2 9 for more information The printer cycles down into standby mode and lights solid p eio a 2 8 Service Manual 4506 1xx Overview of the operator panel E120n The printer operator panel has two buttons and six lights the Continue button is both a light and button Lights indicate the status of the printer Buttons are used to continue or cancel the current print job When the printer is turned on all lights cycle as a self test is performed Also when the printer is reset or when a printer setting is changed in the menus all lights cycle Cancel Continue Ready Data Toner low Replace PC kit Load Remove paper Paper jam Error Press and release Continue D to resume printing e P
49. ccc nnn 2 8 Overview of the operator panel E120n LL 2 9 Common primary and secondary light patterns II 2 9 Common primary light patterns E120n 0 es 2 9 Additional information primary codes 1 2 11 Additional information secondary light patterns 2 14 I ade fos E ror 2 17 Semice pnmaly GO a dri 4 3 1 d 4 ehh PERPE SOR PR CREADA ER AE ERR PE n ED 2 18 Service Secondary error GO LL 2 18 mer vine ENEE oi ii NI Y RP 4 65445 You i a 2 18 Controller software 4 525423 RSERETOG PL ERRPEPREEGSGARETESRIGE CEST OR Ed REA XE 2 19 RIPE uoa Ge RA XS RR XR ER EIER RA KE AR Eder ad decade an adet Xa Ee SES R 2 19 WS qq pude d dub Vv deck dS qa dus 2 20 Printhead transport motor or RIP engine communication error 2 20 ae ee ee Uo op he ed EN RE a a 2 21 iii Service Manual 4506 1xx MYRAN MS 1x33 be ee rei INE RI 3 44 9 521329992352 EEN 2 21 ee SIDE auos vesti EE PEASE NS d eid xa 2 22 loge 9i SO EE e 2 22 By UR eee ss ee a uD TM 2 22 PUST Sy NB ke ce uae o uris ee ihi bed ok Ges oh ew hss EE ERES ERR YD QE SESH See RH 2 22 Punter symp DIDI AA SR cea ceca CREA ECE AE ER RUE ERREUR SSE Sk EE EHE RC 2 23 SAVICE CDBORS IT 2 24 Controller card service check hh 2 24 Operator Panel Service Check LL 2 25 Dead machine Service CHECK ouxedseasixcirbbr be3kri exer qags440 4 3234493440224 12399x4 2 25 FUSE SEIVIEO CHECK IO 2 26 Cold fuser Service Check A dea
50. ce Manual 4506 1xx Part Units Units Description number mach FRU H 40X1293 40X1295 40X1290 40X1289 40X1294 40X1291 40X1292 40X1288 _ mi ll Rear door assembly Output tray extender Top cover assembly Right cover Main tray assembly Tray cover Front door assembly Left cover Parts catalog 7 3 4506 1xx Assembly 2 Electronics 7 4 Service Manual 4506 1xx Part Units Units Description number mach FRU H NO a 2 3 4 4 5 6 T T 40X1296 40X1297 40X1284 40X1278 40X1279 40X1282 40X1283 40X1280 40X1281 mi oe wh wesch gt Miscellaneous flat cables Transfer card and input sensor Printhead assembly including cables LVPS HVPS 110 V LVPS HVPS 220 V Operator panel 2 button 6 light E120n Operator panel 2 button 2 light E120 Controller card E120 Controller card E120n Parts catalog 7 5 4506 1xx Assembly 3 Frame 7 6 Service Manual 4506 1xx Part Units Units Description number mach FRU H 40X1287 40X1276 40X1277 40X1298 40X1285 40X1299 Transfer roll assembly Fuser assembly 110 V Fuser assembly 220 V Fuser assembly 100 V Paper pick assembly Screws parts packet Parts catalog 7 7 4506 1xx Assembly 4 Miscellaneous Part Units Units B scriBton number mach FRU H 40X0289 40X0271 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40
51. ck again you return to the primary light pattern In the following example e The primary light pattern indicates a service error all flashing Double click D for more information e The secondary light pattern indicates a fuser or toner sensor error Double click for more information e The tertiary light pattern indicates that the fuser is below temperature when printing If you double click again the original primary light pattern will appear Double Double Double click psp click click Primary pattern Secondary pattern Tertiary pattern Note If you send data to the printer and all lights flash simultaneously and double clicking D does not produce a secondary code you may have a code problem Call the next level of support Diagnostic information 2 17 4506 1xx Service primary code When this code appears double click D to reveal the secondary codes SE rs 0 nx Light blinking slowly L L L L L This service primary code indicates that a secondary code is available Service secondary error codes Service secondary light patterns o o epuer EEUU o nn EE Se or toner sensor EE o Printhead drive motor RIP toenging uo nn ee ee 95x Controller card NVRAM ROM or NAND sl 96x RAM memory 97x Network LI 98x Paper port communications O sco Unsupported firmware controller card Service tertiary error codes Service error codes are generally non recoverable e
52. cription Light pattern Toner low Replace the photoconductor kit toner cartridge error toner cartridge is not installed Invalid engine code Invalid network code Programming engine code Programming system code The toner in the toner cartridge is getting low The photoconductor kit drum is full and needs to be replaced The toner cartridge is not installed or the printer detects a toner cartridge error The error is caused by a defective cartridge an unsupported cartridge an invalid refill or a cartridge meant to be used in another geographic region The code in an internal print server has not been programmed or the programmed code is not valid New code is being loaded into the engine or firmware code flash The current print job is canceled The printer is resetting to the user default settings Any active print jobs are canceled A user default setting remains in effect until changed or until the printer is restored to factory default settings 4506 1xx Send a print job Press D to print the menu settings page for a list of current settings Remove the toner cartridge and shake it to extend the life of the cartridge Replace the toner cartridge Press and hold GO to reset the printer Note The light may not come on if the starter toner cartridge is installed in a base model Press D to resume printing Replace the photoconductor kit Res
53. d Ghost images on page 2 38 The toner cartridge or the fuser may be defective empty or worn Diagnostic information 2 37 4506 1xx Streaked vertical lines Light print Dark print Poor transparency print quality Print has inappropriate light or dark spots toner is smeared or horizontal or vertical light bands appear Toner specks 2 38 Service Manual The toner is smeared before fusing to the paper The toner cartridge is defective The PCU cleaner is full The paper has absorbed moisture due to high humidity The paper may not meet printer specifications The fuser is worn or defective The Toner Darkness setting is too light The paper may not meet printer specifications The toner cartridge is low The toner cartridge is defective The Toner Darkness setting is too dark check driver The toner cartridge is defective The transparencies may not meet printer specifications The Form Type setting in the printer driver is set to a media other than transparency The toner cartridge is defective The fuser is worn or defective Toner is in the paper path The long life photoconductor kit is exhausted If paper is stiff try feeding from the priority feeder Replace the toner cartridge Replace the PCU kit Load paper from a fresh package Avoid textured paper with rough finishes Check to make sure that the dust cover is in place and in use Absence of the
54. dust cover will cause spotting Make sure the printer driver paper type setting matches the type of paper being used Replace the fuser Select a different Toner Darkness setting from the printer driver before sending the job to print Try paper from a new package Avoid textured paper with rough finishes Make sure paper loaded in the tray is not damp Replace the toner cartridge Select a different Toner Darkness setting from the printer driver before sending the job to print Replace the toner cartridge Use only transparencies recommended by the printer manufacturer use care not to touch transparency surfaces with your fingers Make sure the Form Type setting is set to transparency Replace the toner cartridge Replace the fuser Remove toner Replace the long life photoconductor kit 4506 1xx Toner rubs off paper easily when sheets are handled Gray background Uneven print density Ghost images The Paper Texture setting is wrong for the type of paper or specialty media being used The Paper Weight setting is wrong for the type of paper or specialty media being used The fuser is worn or defective The Toner Darkness setting is too dark or too light The toner cartridge is defective The long life photoconductor kit is exhausted The toner cartridge is running low on toner The toner cartridge is defective The Form Type setting in the printer driver is incorrec
55. e Otherwise programmed Code must replace the controller card be successfully downloaded to continue 31 Defective toner cartridge 1 Verify that the toner cartridge and PC kit or missing cartridge are correctly installed 2 Wait 10 20 seconds for the printer to verify the units 3 Replace the toner cartridge or PC kit if necessary 2 32 Unsupported toner Replace the toner cartridge with one that is cartridge supported 33 Change cartridge or Install a new toner cartridge invalid refill 2 4 Service Manual 4506 1xx Ready Ready mew Description Data Data Data 5 35 Resource Save off 1 Briefly press D to temporarily disable insufficient memory Resource Save 42 Cartridge region mismatch 2 Set Link Buffer to Auto 12 Load media load the Load paper in the main tray manual feeder or load the 2 Check the driver for incorrect paper tray to complete side two of selections the manual duplex Load paper for the manual duplex 4 14 Not Ready Briefly press to return to the Ready state Briefly press D to return to the Ready state Hold GO longer to reset the printer 4 34 Short paper Verify the actual paper size matches the selected size in the driver or application Briefly press 9 to cancel the job Briefly press D to clear the message and continue printing Hold GO longer to reset the printer 37 Insufficient collation Set Collation to Off in driver area memory too f
56. e Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato e Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie e ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information X 4506 1xx Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlie lich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende Vorsichtsmaknahmen treffen Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Gerat den Netzstecker des S ACHTUNG Dieses Symbol weist auf eine gefahrliche elektrische Spannung hin die in diesem Ger ts bzw arbeiten Sie mit gro er Vo
57. e also un shaded e Press and release to move sequentially from one menu item to another e Press and hold to jump to home state top four lights on e Press and release D to move through the menu settings This action rotates only through the possible settings of the selected menu item Diagnostic aids 3 1 Diagnostics mode printout sample 4506 1xx Printer Diagnastics This page explains how to access the printer menus and change values Menus are represented by Ready Data light sequences Menu items and their values are indicated by Error light sequences Use the illustration to help you find the menu and value you want to change The Error light shows the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need Press and release Continue to advance to the value you need 3 Press and hold Continue until beth of the lights cycle to perform the function or to save the value 4 Press and hold Cancel until both of the lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values e Light on O Light off Light Blinking Value Development Ready Data e eo l Error I o oeec i a H 24 e want i H SKS E ES tm Se E E 5 amp Ge 3 2 Service Manual 4506 1xx Diagnostics mode descriptions Development Print quality pages Print the print quality test pages and history information by
58. e transfer roll Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace the transfer roll as necessary Check pivots Check for spring damage Check for interferences Check the latching operation Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Hot fuser service check on page 2 27 for more information Paper not a FRU Make sure recommended paper is being used Diagnostic information 2 35 4506 1xx Light print Toner cartridge not a Print a menu page press and release D when the printer is in the ready state FRU and check for the correct media type setting Check darkness in the printer driver Make sure the toner cartridge and PC kit are installed correctly and that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck the condition of the PC Kit before replacing it if necessary Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace
59. ee Fuser service check on page 2 26 for more information or toner cartridge Service tertiary light patterns fuser 92x L L When this secondary code is received one of the following tertiary light patterns is available L 920 Fuser below temperature when Replace the fuser printing 921 Fuser below standby temperature see Fuser service check on page 2 26 for more information 922 Fuser failed to reach standby temperature mmm eter Lies 925 Incorrect fuser lamp installed Check the AC voltage Change the fuser to match the voltage Printhead transport motor or RIP engine communication error Codes 930 through 935 indicate a problem with the printhead Check cables to the printhead Replace the printhead as necessary Codes 936 and 93 indicate a problem in the drive system Code 939 indicates a communication failure between the RIP and engine processors Service tertiary light patterns printhead transport motor or RIP engine communication error 93x When this secondary code is received one of the following tertiary light patterns is available Se Replace the EE No frstHYSNC irs LN LL lost HYSNC 933 Mirror motor locked but no HYSNC X 934 Mirror motor lost lock X X X 935 Mirror motor not at operating speed 2 20 Service Manual 4506 1xx Service tertiary light patterns printhead transport motor or RIP engine communication error 93
60. ervicing of this product Professional service personnel should understand this and take necessary precautions s CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the AN product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi e Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires s ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza e La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti
61. et the counter If the toner cartridge is not installed install it If the toner cartridge is installed remove it and install a new toner cartridge Download valid network code to the internal print server Press D twice quickly to see the secondary error code Wait for the message to clear When the printer has finished loading the code it performs a soft reset Wait for the message to clear Diagnostic information 2 13 4506 1xx Primary codes additional information continued Description Light pattern Service error The printer has a service error Turn the printer off and back on and printing has stopped If the lights are still blinking contact the next level of support Press and release D twice quickly to view the secondary message See Service primary code on page 2 18 The printer has one of the Press D twice quickly to see the secondary following errors error code See Additional information Memory is full insufficient to secondary light patterns on page 2 14 for save what is in the buffer or more information insufficient to defragmentflash Press D to clear the secondary message memory A page is too complex to print or is shorter than the set page margins Resolution of a formatted page is reduced to 300 dpi A font error occurred Communication with the host computer is lost Additional information secondary light patterns e Whenthe and l
62. fferent geographic region than the printer 4506 1xx Open the rear and top doors and clear the paper jam Press D to clear the message and continue processing the print job some of the print data may be lost To avoid this error in the future Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Set Page Protect to on in the Local Printer Setup Utility Install additional printer memory Install the correct toner cartridge and PC kit Check the toner cartridge and PC kit contacts at the upper left side Replace the cartridge Replace the cartridge Replace the cartridge with a cartridge from the same region as the printer Go to the Diagnostics menu see Diagnostic aids on page 3 1 and print the print quality test pages The first page shows the regions under Cartridge Information If the printer has been moved from a different geographic location call the next level of support Diagnostic information 2 15 4506 1xx Secondary light patterns additional information continued Description Light pattern 37 Insufficient collation area The printer memory does not have the free space necessary to collate the print job This may happen due to one of these errors Memory is full A page is too complex to print A page is shorter than the set page margins Memory is
63. fore a continuity check cannot be made between the shaft and spring Check continuity between the left side of the anti static brush base and the semicircular wire form on the right side of the door Clean the contact as necessary including the one made between the wire form and frame as the door is closed This is only a grounding circuit not part of the high voltage circuit Push the ends of the transfer roll against the springs The bearings should move up and down smoothly Rotate the roll using the gear It should rotate uniformly and freely Inspect the transfer roll for contamination Replace it as necessary Inspect the rear door assembly for any damage and replace it as necessary 4506 1xx 3 Diagnostic aids This chapter explains the tests and procedures to identify printer failures and to verify that repairs have corrected the problem There are different test menus that can be accessed during POR to identify problems with the printer Service menus E120 Printing menus To enter Diagnostics mode turn off the printer open the front access cover press and hold while turning on the printer Close the cover when the light displays Print menus by pressing and holding D until the lights flash See Diagnostics mode printout sample on page 3 2 Moving around the menu The menu items are designated by the non indented items listed along the left edge of the page bottom as printed from the printer These items ar
64. help isolate print quality problems like streaking print test pages using the print quality test pages Model E120 To print the print quality test pages 1 Enter Diagnostics mode d Turn off the printer b Open the front access cover C Turn on the printer while pressing and holding G9 d When the light stays on close the cover e Wait approximately 10 seconds until the printer drive activates 2 Press and release 9 The Ready Data light will be on solid 3 Press and hold D until all the lights flash to initiate printing the quality test pages The error log history will also print The first four pages print to help you evaluate print quality The first page has various fonts the second page is gray the third page is black and the last page is blank The following pages list errors and other printer information Use the test pages to isolate problems such as light or toner streaks The following pages identify solutions for most print quality problems To exit print quality test pages turn the printer off 2 32 Service Manual 4506 1xx Model E120n To print the print quality test pages 1 Enter the Configuration menu d Turn off the printer b Open the front access cover C Turn on the printer while pressing and holding D d Whenthe light stays on close the cover e Wait approximately 10 seconds until the printer drive activates 2 Slowly press and release 9 three times until the D and ligh
65. ights are both on a secondary error has occurred e Whenthe and s lights are both on a paper jam secondary error has occurred e When the lights are both on a toner cartridge error has occurred Press and release D twice to display the secondary error code light pattern The following tables show what these light patterns mean and what to do Secondary light patterns additional information Description Light pattern 200 Paper jam at the input Media has stopped over the input Open the front and rear covers and remove the sensor sensor toner cartridge to access the area Check for obstructions and remove them 201 Paper jams between the Paper has cleared the input Open the front and rear doors and check the input sensor and exit sensor sensor but not made it to the exit paper path for obstacles The fuser should be sensor inspected 2 14 Service Manual Secondary light patterns additional information continued Description Light pattern 202 Paper jams as a printed job A paper jam has occurred as the exits the printer paper is exiting the printer The page may not print correctly because the print information on the page is too complex that is too large for the printer memory 31 toner cartridge missing or The toner cartridge is either defective missing or defective The toner cartridge is unsupported The toner cartridge has an invalid refill The toner cartridge was manufactured for a di
66. ights on e Press and release D to move through the menu settings indicated by the a and t lights This action rotates only through the possible settings of the selected menu item Diagnostic aids 3 3 4506 1xx Diagnostics mode printout sample Printer Diagnostics This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper Light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and Error lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need 2 Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the Lights cycle to perform the function or to save the value amp Press and hold Cancel until all of the Lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values i Light n Light off Light Blinking Value D Development Network Press Continue ele eo Deo eo e Bi o e Ready Data e oe e 00e eo o eco o Toner Low MWS e oo o eee eo o ooe e Load Paper De oo o ooo oe EJ Paper Jam o oeeoeeeooceeo ooeoceeooooeocoeo Error oO OO oececceccecesce e 5 E a Tech E m A3 ram n x D Ka a H T 1 D
67. ing the printhead check the alignment If necessary perform the Printhead assembly adjustment on page 4 2 before the final reinstallation of the top cover Transfer roll assembly 1 Turn the back of the printer to face you 2 Open the back door 3 Liftthe right side of the transfer roll until the shaft unsnaps from the bearing A 4 Pull the roll to the right and slide the left end of the shaft from the bearing 4 12 Service Manual 4506 1xx Rear door assembly Note Be careful not to touch the transfer roll during this removal 1 Open the rear door 2 Remove the two screws A 3 Remove the transfer card cover B A B A 4 Press the right side door stop C to the left and rotate the cover slightly to free the stop 5 Detach the right hinge from its pivot D with a short quick motion Repair information 4 13 4506 1xx 6 Press the left side door stop E to free it from the printer T Pull out the left side of the rear door Transfer card and input sensor assembly removal 1 Remove the left cover See Left cover removal on page 4 5 2 Remove the rear door assembly See Rear door assembly on page 4 13 3 Remove the three screws A 4 14 Service Manual 4506 1xx 4 Disconnect the cable B from the controller card at J9 5 Remove the card and cable assembly carefully by sliding the cable through the retainer C Paper pick assembly removal 1 Remove the transfer card a
68. k the controller card See Controller card service check on page 2 24 for more information f voltages are correct replace the printhead comes with cables See Printhead removal on page 4 12 A faulty printhead will typically be indicated in a service error Diagnostic information 2 41 4506 1xx Transfer roll service check Transfer roll Transfer roll Rear door assembly 2 42 Service Manual Check the transfer roll area for debris and clean the area as necessary Verify continuity between the spring below the left side facing the rear of the printer bearing and the conical compression spring on the left side of the door Verify continuity in the spring and the cable connection on the LVPS HVPS Inspect the roll for signs of wear or damage and replace it if necessary See Paper trees wrinkles stacks poorly or curls on page 2 31 for symptoms of transfer roll problems Warning The transfer roll should not be touched except on gear and metal shaft The conical shaped spring on the left side of the rear door facing the rear of the printer contacts the transfer card and input sensor assembly when the door is closed e Make sure the contacts are clean Inspect the spring cone shaped on one end and cylinder shaped on the other end Clean and remove any debris from the spring and contact with the bearing of the transfer roll Note The spring does not directly contact the transfer roll shaft There
69. lding up on the hot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll Check to make sure that the paper size being used is large enough for the image settings in the driver Printing the images off of the paper will transfer the toner to the transfer roll and then to the back of the page Correct the paper size or the settings and run test pages to clear up the roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roll for contamination and replace it as necessary Solving print quality problems To solve many print quality problems replace supply or maintenance items that have reached the end of their intended life Use the following table for solutions For defects repeating down the page at a fixed distance see the chart at the back of the book to determine the cause White lines The toner cartridge or the fuser Replace the toner cartridge or the may be defective fuser as needed The laser beam s path may be Check the lens opening above the blocked in a certain area of the toner cartridge for debris Remove AL CDE lens particles AL CDE AL CDE Streaked horizontal If the lines are parallel to lines that Replace the toner cartridge or the are supposed to be there see fuser as neede
70. lla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information Vi 4506 1 xx Avisos sobre el laser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos laser de Clase 1 establecidos en el subcapitulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los demas paises reune todas las condiciones expuestas en la norma IEC 60825 1 para productos laser de Clase 1 Los productos laser de Clase no se consideran peligrosos La impresora contiene en su interior un laser de Clase Illb 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n disenados de forma que ninguna persona pueda verse afectada por ningun tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declaracao sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais est certificada com
71. media Receive optimal use from the printer by properly loading trays Never mix media types within a tray Source Capacity sheets Primary Tray A4 A5 JIS B5 letter Plain paper bond 60 105 g m 150 sheets tray 1 legal executive folio paper 16 28 Ib 5 transparencies transparency label sG abels 3 x 5 inch other Card stock 135 163 g m 5 cards 36 43 Ib bond other statement universal Priority feeder A4 A5 JIS B5 letter Plain paper bond 60 163 g m 15 sheets manual feeder legal executive folio paper 16 43 Ib 5 transparencies statement universal transparency label 5 labels A6 long grain only Plain paper bond 60 163 g m 30 sheets paper 16 43 Ib 3 x 5 inch other Card stock 135 163 g m 5 cards 36 43 Ib bond 7 9 10 DL C5 B5 Envelopes 105 g m 3 envelopes other 28 Ib max l Capacity for 20 Ib print media unless otherwise noted Universal size ranges e Tray 1 76 216 x 190 356 mm 3 0 8 5 x 7 5 14 0 in includes 3 x 5 in cards e Priority feeder 76 216 x 190 356 mm 3 0 8 5 x 7 5 14 0 in includes 3 x 5 in cards Choosing appropriate print media To reduce printing problems and to receive the best print quality try a sample of the media you are considering before buying large quantities Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which
72. nd input sensor assembly See Transfer card and input sensor assembly removal on page 4 14 2 Remove the four screws A omma EDT ee ie boll mem e brennt unl Anita Dm Repair information 4 15 4506 1xx 3 Press the locking tab B on the gear hub while sliding the gear from the shaft B 4 Remove the gears and spring C from the shaft 5 Disconnect the cable D from the controller card at J10 6 Remove the paper pick assembly 4 16 Service Manual 4506 1xx Controller card removal Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains some of the settings from the other card Settings are lost when both are new and replaced at the same time Remove the left cover See Left cover removal on page 4 5 Disconnect all of the cables Remove the four screws A Push the latch in the plastic standoff B using a screwdriver or spring hook while gently pulling the bottom of the card away from the printer Sa 5 Remove the card 6 When re installing be sure the printhead cable is routed through the upper right side of the controller card cutout Repair information 4 17 4506 1xx Operator panel removal all models Warning Do notreplace the operator panel and controller card at the same time Each card contains the printer settings When either of these c
73. not a FRU Check the three electrical contacts at the right rear of the toner cartridge assembly for contamination or damage Correct them as necessary Toner electrodes not a FRU Check continuity between the spring behind the LVPS HVPS DEV TAR and doctor blade contact tips for the toner cartridge assembly If continuity fails call the next level of service Check the contact for the PC kit No charge on the charge roll will result in a black page Try a different PC kit With the printer off disconnect the cable from CN402 on the LVPS HVPS card Turn the printer on and verify 24 V dc on pins 18 16 15 14 13 and 12 on the connector With the printer off verify the ground on pins 2 4 6 8 and 17 LVPS HVPS board If the voltage is incorrect replace the LVPS HVPS board See LVPS HVPS Controller card removal on page 4 19 f voltage is correct and the toner electrodes are good check continuity on the cable Replace the cable if necessary As much as possible check the cable while in plugged position but not plugged Flat cables open when bent but close when straightened If voltages are correct and the cable is good check the controller card See Controller card service check on page 2 24 Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life Toner cartridge not a Check the toner darkness setting
74. o a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries All other trademarks are the property of their respective owners 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9629 4506 1xx Table of contents cee gdesd EE EE lii Notices and safety information vi Ze aca ada Rata X QE eR AM de OR Qe di ab avr dedi dee ded dece ded a ARE dica pedi EAR ROE EE EERE ROS vi Samy IDIGl e 222329543943 EE se X Ee ENEE EEN EE EE EE xiii Sg e ua ord dod dedo E de Oe di ol Rl deca de A mb ded rdc abd do Ud EE PR EC de xiii General information ee 1 1 Maintenance approach ss n dria eid a C e cn Ra o e RU E Re ea ae ed dear dco dead dedic ee ca ed 1 1
75. o um produto laser da Classe em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe nao sao considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiacao laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse IIIb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige
76. ocessor failure Replace controller card if EI ee ee ENEILIENEENENM AN NN Diagnostic information 2 21 4506 1xx RAM memory error This error indicates RAM failure Service tertiary light patterns RAM memory error 96x When this secondary code is received the following tertiary light pattern is available 960 RAM soldered on the board is bad POR the printer Replace the controller card Network error Indicates an error in the network circuitry Service tertiary light patterns Network error 97x When this secondary code is received one of the following tertiary light patterns is available 975 975 Unrecognizable network port network port Replace the controller card 976 Unrecoverable software error in network port See Controller card removal on page 4 17 L L 978 Bad checksum while programming port L L 979 Flash parts failed while programming port Symptom tables POST symptom table The main motor cooling fan and fuser See Main motor service check on page 2 28 do not come on POST completes except one or more See Operator Panel Service Check on page 2 25 lights do not come on None of the lights come on See Controller card service check on page 2 24 Main motor does not come on See Main motor service check on page 2 28 Fan does not come on See Fan noisy or not working on page 2 23 The paper feed pick
77. on specifications and recommendations to prevent problems T Parts catalog contains illustrations and part numbers for individual FRUs Appendix A contains service tips and information Appendix B contains representative print samples Definitions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm product where you are working Unplug the product before you begin or use caution if the product CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the must receive power in order to perform the task xiii Service Manual 4506 1xx 1 General information The Lexmark E120 and E120n printers are monochrome laser printers designed for single users or small workgroups Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 for the steps to replace FRUs After completing the repair perform tests as needed to verify the repair See Parts catalog on page 7 1 to help identify part numbers if parts need to be replaced Models There are two models e Lexmark E120
78. or but did not make it to the exit sensor Access this jam through the rear and top doors A 202 jam see 202 Paper jams as a printed job exits the printer on page 2 15 indicates the paper has not cleared the exit sensor Access this jam through the rear and top cover doors Check the paper path for any obstruction that could cause a jam Inspect the input sensor and exit sensor mechanisms Note The input sensor is soldered on the transfer card and input sensor assembly The flag for this sensor is part of the paper picking assembly The cable connecting the card to the controller card is available in the miscellaneous cable assembly The exit sensor and flag are part of the fuser assembly and are not service items alone The cable for the exit sensor is part of the miscellaneous cable assembly Miscellaneous cable assembly 2 30 Service Manual 4506 1xx Paper never picks Paper pick assembly Open the left cover and verify the solenoid and clutch are functioning when an attempt is made to feed the paper If the shaft of the assembly rotates and paper does not move remove the picking assembly and inspect the pick roll and pad Replace the assembly if necessary fthe shaft does not rotate observe the solenoid when a paper pick is requested If the solenoid does not function do the following With the printer off disconnect the solenoid at J10 on the controller card Turn the printer on and verify 24 V
79. ormation 4 3 4506 1xx Removal procedures CAUTION Remove the power cord from the printer or electrical outlet before you connect or disconnect any cable electronic board or assembly for personal safety and to prevent damage to the printer Disconnect any connections between the printer and PCs peripherals Note Some removal procedures may require removing cable ties If so you must replace the cable ties during reassembly to avoid pinching wires obstructing the paper path or restricting mechanical movement Note Before beginning any removal remove the toner cartridge and PC kit Warning Cover the PC kit to block light to the PC drum It can be damaged by excessive light Extender cover removal 1 Rotate the extender cover A toward the front of the printer D 2 Pinch the pivot on the extender cover and remove it Tray cover removal Lift and pull out the tray cover 4 4 Service Manual 4506 1 xx Main tray removal 1 Remove the tray cover See Tray cover removal on page 4 4 2 Align the front of the printer with the front edge of the table 3 Put pressure with your thumb in the center of the tray and pull out Left cover removal 1 Open the rear door and remove the screw A Repair information 4 5 4506 1xx 2 Remove the screw B 4 6 Service Manual 4506 1xx Right cover removal 1 Open the rear door and remove the lower right screw A Repair information 4 7
80. oval 4 12 service check 2 41 transparencies 1 3 1 4 tray cover removal 4 4 W Windows 2 38 2 40 Index l 3 4506 1xx l 4 Service Manual 4506 1xx Part number index P N 40X0271 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X1276 40X1277 40X1278 40X1279 40X1280 40X1281 40X1282 40X1283 40X1284 40X1285 40X1287 40X1288 40X1289 40X1290 40X1291 40X1292 40X1293 40X1294 40X1295 40X1296 40X1297 40X1298 40X1299 13 5411 Description Page Power cord 8 ft United Kingdom 7 8 Power cord 6 ft Switzerland 7 8 Power cord 6 ft Ilsrael 7 8 Power cord 6 ft straight South Africa 7 8 Power cord 6 ft straight Brazil 7 8 Power cord HV 6 ft straight Austria 7 8 Power cord 6 ft straight Denmark 7 8 Power cord Korea 7 8 Power cord
81. pressing and holding D until the lights flash Help isolate print quality problems such as streaking Four or more pages print A text page with printer information cartridge information current margin settings and a graphic Two pages with graphics A blank page An error log history Note The cartridge lockout function is disabled Defaults Change default media sizes and designations from U S default U S to non U S to metric Non U S Service menus E120n Printing menus Diagnostics mode To enter Diagnostics mode turn off the printer open the front access cover and press and hold while turning on the printer Close the cover when the light displays Print menus by pressing and holding D until the lights flash See Diagnostics mode printout sample on page 3 4 Configuration menu To enter Configuration menu turn off the printer open the front access cover turn on the printer while pressing and holding D and close the cover once the light displays Print menus by pressing and holding until the lights flash See Configuration menu printout sample on page 3 7 Moving around the menu The menu items are designated by the non indented items listed along the left edge of the page bottom as printed from the printer These items are also un shaded e Press and release to move sequentially from one menu item to another e Press and hold to jump to the home state top four l
82. print a large number of labels continuously e Do not use vinyl labels 1 4 Service Manual 4506 1xx Card stock Use card stock that can withstand temperatures of 225 C 437 C Use card stock up to a maximum weight of 43 Ib 163 g m bond and down to a minimum size of 76 x 127 mm 3 x 5 inch Do not preprint perforate or crease card stock This can significantly affect print quality and cause media handling or jamming problems Avoid using card stock that may release hazardous emissions when heated Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer Storing print media Use the following guidelines to avoid print media feeding problems and uneven print quality Store all print media in an environment where temperature is approximately 21 C 70 F and relative humidity is 40 Store cartons of paper on a pallet or shelf rather than directly on the floor surface If storing individual packages of paper out of the original carton make sure they rest on a flat surface so edges do not buckle curl or become damaged Do not place anything on top of paper packages Store transparencies and envelopes in their original boxes Tips on preventing jams Most paper jams can be avoided by correctly loading paper and specialty media The following hints can help to avoid paper jams Do not load wrinkled cre
83. r off and then on to reset the printer Press and hold 9 to reset the printer Press D to clear the message and continue printing the job the job may not print correctly Press and release to cancel the print job Press and hold 9 to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Make sure the print media you loaded is large enough Open the front cover clear the paper path and close the cover to resume printing Press D to clear the message and continue printing the job Press 9 to cancel the print job Download valid engine code to the internal print server 4506 1xx Secondary light patterns additional information continued Description Light pattern Invalid network code The code in an internal print server Download valid network code to the internal has not been programmed orthe print server programmed code is not valid Service codes All service errors are indicated by all lights flashing as the primary notification or code The secondary light pattern indicates an area or function which has the error Tertiary codes shown on the following pages indicate specific device errors When all lights flash double click D to see the secondary code Double click D again to see the tertiary code If you double cli
84. ress and release Continue D from the Ready state to print the menu pages e Press and release Continue D twice quickly to display the secondary light sequence e Press and release Continue D twice quickly to display the tertiary light sequence e Press and release Cancel to cancel the current job e Press and hold Cancel 9 until all of the lights come on to reset the printer Common primary and secondary light patterns Common primary light patterns E120n The table below uses the following symbols to indicate solid or blinking light patterns Light blinking ENG Light blinking slowly Diagnostic information 2 9 4506 1xx In the table below white rows are primary codes and secondary codes are in gray The secondary light pattern is related to the primary light pattern immediately preceding it ee eo EE Busy processing Or printing See Busy on page 2 11 CoS eee eee ee eee EHEHNNENM 7 NN reduced on page 2 12 l Not Ready printer offline See Not ready on page 2 12 Co ee sss das NR Oe KE EE L Print side two of a duplex job See Print side two of duplex job on page 2 12 Toner low See Toner low on page 2 13 Replace the photoconductor See Replace the photoconductor kit on page 2 13 Paper jam Press and release D twice briefly to display secondary error codes 200 Paper jam input sensor See 200 Paper jam at the input sen
85. roller replace the controller card See Controller card removal on page 4 17 card at the same time Note The main motor is not a service part Each card contains the printer settings When either of these cards is new it obtains some of the settings from the other card Settings are lost when both are new and replaced at the same time Diagnostic information 2 29 4506 1xx Paper feed service checks Paper jam error indication during POST Fuser exit sensor If the exit sensor flag is not resting within the paper exit sensor during POST the printer displays a paper jam message Make sure the flag is operating freely and is correctly installed Make sure the wire spring in the top cover is properly Paper pick assembly input sensor positioned relative to the sensor See the photo on page 4 11 Paper pick assembly Make sure the paper sensors are working properly A stuck or incorrectly Input sensor installed sensor causes this error Fuser exit sensor Paper picks during POST and or continuously Transfer card and The printer indicates where the jam occurs input sensor assembly A 200 paper jam see 200 Paper jam at the input sensor on P ick page 2 14 indicates the paper did not activate the input sensor Access SSES this jam through the front and rear doors Fuser A 201 jam see 201 Paper jams between the input sensor and exit sensor on page 2 14 indicates the paper activated the input sens
86. rom the other card Settings are lost when both are new and replaced at the same time 2 24 Service Manual Action POST Power On Self Test Note The printer should complete POST in approximately 30 seconds If the printer fails to display lights or activate the drive motor fuser or fan check the following in order 1 Power to the LVPS HVPS 2 Power from the LVPS HVPS to the controller card 3 Cables are plugged in correctly especially for the operator panel The printer will not power up without a functioning operator panel 4 The controller card assembly 5 The operator panel See Operator Panel Service Check on page 2 25 4506 1xx Controller card Check input voltages to the controller card from the LVPS HVPS SES Warning Check the following at CN402 on the LVPS HVPS with the flat cable unplugged and the printer on Do not check voltages on a flat cable due to potential damage to electrical components 24 V dc at pins 18 16 15 14 13 and 12 If any of these voltages are incorrect replace the LVPS HVPS See LVPS HVPS removal on page 4 19 With the cable unplugged on both ends check the continuity of the cable If the cable is damaged replace it Check the output voltage of the controller card with all cables disconnected on the controller card except the thermistor at J2 and the LVPS HVPS at J6 The measurements should be as follows all dc D DpRTSDS S DSTLAL8LS Eisen FsV INo pev ow
87. rror Press and release Continue D to resume printing Press and release Continue D twice quickly to display the secondary light sequence e Press and release Continue D twice quickly to display the tertiary light sequences if present e Press and release Continue D from the Ready state to print the menu settings page e Press and release Cancel 9 to cancel current job e Press and hold Cancel 9 until all lights come on to reset 2 2 Service Manual 4506 1xx Light patterns and error messages User attendance messages paper jam errors and service errors display an initial light pattern This may be all the information you need However if you double click D on the panel a second pattern may appear with more detailed information If you double click D again a tertiary light pattern may appear If there is not a tertiary pattern the initial pattern reappears Not all initial level light patterns have secondary patterns when you double click D the pattern does not change All service errors are indicated by all lights flashing as the primary notification or code The secondary code indicates an area or function which has the error Additional tertiary codes used for service see Service codes on page 2 6 indicate specific errors See on page 2 3 Double click Note If you send data to the printer and all lights flash immediately and double clicking does not change the display there may be
88. rsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del diseno original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de danos personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est Informacoes de Seguranca A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunranca no caso de uso de pe as de substitui o nao autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e nao devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manutengao deste produto Os profissionais destes servicos devem estar avisados deste facto e tomar o
89. s and tries to feed See Paper feed service checks on page 2 29 paper 2 22 Service Manual 4506 1xx Printer symptom table Dead machine no power See Dead machine service check on page 2 25 Fan noisy or not working Unplug the fan at CN404 on the LVPS HVPS Turn the printer on and verify 24 V dc on pin 1 If the voltage is not correct replace the LVPS HVPS If it is correct the most likely failure is the fan Contact the next level of support Main motor is noisy or not moving Operator panel button is not responding Operator panel lights are off or very dim Paper feeds continuously See Paper picks during POST and or continuously on page 2 29 Paper is wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 31 Diagnostic information 2 23 4506 1xx Service checks Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the printer positioned on its back side Note When you make voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information Controller card service check FRU Controller card assembly Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains some of the settings f
90. s cuidados necess rios perigosa na zona do produto em que est a trabalhar Antes de comegar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria d CUIDADO Quando vir este s mbolo existe a poss vel presenca de uma potencial tens o Xi Service Manual 4506 1xx Informaci de Seguretat e La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades e La informacio pel manteniment d aquest producte est orientada exclusivament a professionals i no esta destinada a ning que no ho sigui e Elrisc de xoc el ctric i de danys personals pot augmentar durant el proces de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar r9 r2 gt H o mpm sx ceu Xd le Se ote oe oh ool e eae ee sp eere eer ss eer pure ges ure uum sp o ee Xu HE GOI SEL EX EMI 8 At Ai EI H HES H Mo IS AT Sol ALJ C 10L A L L L oer T WH se ANSHA te Lae euee 1L a Sud ed
91. s for a list of current printer settings Press and hold 9 to reset the printer Note To change the Power Saver setting use the Local Printer Setup Utility See the User s Reference for more information Busy Wait for the message to clear Press and release 9 to cancel the print job Press and hold to reset the printer Printing a directory a font list menu settings pages or Print Quality Test Pages Wait for the pages to print The Busy message is displayed as the pages print The light is on when printing stops Press and release 9 to cancel printing Press and hold 9 to reset the printer Receiving processing data from a host interface Wait for the message to clear Press and release 9 to stop processing Press and hold 9 to reset printer e Hex Trace helps troubleshoot printing problems After resolving the problem turn off the printer to exit Hex Trace Or press and hold Gi to reset the printer Diagnostic information 2 11 4506 1xx Primary codes additional information continued Description Light pattern Waiting Printer is waiting until a print Press and release D to print the contents of timeout occurs or until it the print buffer receives additional data Press and release to cancel the print job Press and hold 9 to reset the printer Printer is flushing corrupted Wait until is on to print other jobs print data
92. sor on page 2 14 201 Paper jam between input and exit sensors See 201 Paper jams between the input sensor and exit sensor on page 2 14 MN BN 202 Paper jam exit sensor See 202 Paper jams as a printed job EZ SE ES SES EX e exits the printer on page 2 15 secondary error codes e e t t eames 77 bl NN secondary error codes ol o o pmu sis ori ie nen ee mm E CE 2 10 Service Manual 4506 1xx Le eee LEEEEBIJNMLI OOO NN BANN TUNE SE KA E Service error see Service codes on page 2 17 Additional information primary codes The following tables explain the primary light patterns or codes the secondary error codes what these codes mean and how to clear them User attendance and status information is included For service information see Service codes on page 2 17 Primary codes additional information Description Light pattern Ready Power Saver Hex Trace Ready Printer is ready to receive and process data Printer is in Power Saver mode Printer is busy receiving and processing data or printing Printer is formatting the flash memory Printer is storing resources such as fonts or macros in flash memory Printer is printing a directory a font list menu settings pages or Print Quality Test Pages Printer is in the Ready mode and Hex Trace is active Action Send a print job Press D to print the menu settings page
93. specialty media being used 1 Unplug the printer Reposition the guide to fit lightly against the paper stack Reposition the priority feeder guides to fit lightly against the print media Check the transfer roll springs for free operation Check the rear door latching Remove debris from the pick roll and or separator pad Remove and clean the paper pick assembly See Paper pick assembly removal on page 4 15 for more information First remove and reset the toner cartridge If problem persists replace the toner cartridge e Check and clear contacts See Blank page on page 2 32 for more information First remove and reset the toner cartridge If problem persists replace the toner cartridge Check the PC contacts Replace the long life photoconductor kit See Black page on page 2 33 for more information Change the Paper Texture from Rough to Normal or Smooth This setting can be changed using the Local Printer Setup Utility Windows or through Printer Settings Macintosh See the Software and Documentation CD for additional information 2 Disconnect the printhead cables from J12 and J13 on the controller card Turn the printer on 3 On the controller card verify 24 V dc on pin 5 at J12 and 5 V dc on pin 5 at J13 Be sure the front and rear doors are closed when checking 4 Verify grounds on pin 4 at J12 and on pin 6 at J13 f voltages or grounds are incorrect chec
94. ssora conte un laser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nanometres El sistema laser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci laser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and safety information vili 4506 1xx DHHS 21 CFR J 1 1 IEC 825 1I I b 3b 770 795 5
95. the cable at both ends to perform a continuity check other card Settings are lost when both are new and replaced at the same time Dead machine service check e 100 V ac volts alternating current 127 V ac for the 110 V printer CAUTION Check the AC line voltage The voltage should be within the following limits e 200 V ac 240 V ac for the 220 V printer For information about the LVPS HVPS see LVPS portion of the LVPS HVPS on page 2 28 2 26 Service Manual 4506 1xx Fuser service check When toner is partially fused to the paper it is usually caused by a low fuser temperature Warning Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands because skin acids can weaken the glass Note The lamp is not a service part The line voltage to the printer must be within the following limits e 100 V ac 127 V ac for the 110 V model printer e 200 V ac 240 V ac for the 220 V model printer Turn the printer off and wait a few minutes for the fuser lamp to cool Turn the printer on and observe the lamp turning on during POST In the Ready state not Power Saver the lamp will cycle on and off at approximately 15 second cycles You can see the light from the lamp by opening the right side cover and observing the rear A N opening through which the fuser power cables pass Unplug the printer and disconnect the fuser lamp cable plug from the
96. the current network speed 10Mbps half duplex Forces the printer to try to connect to the network only at 10Mbps half duplex 10Mbps full duplex Forces the printer to try to connect to the network only at 10Mbps full duplex 100Mbps half duplex Forces the printer to try to connect to the network only at 100Mbps half duplex 100Mbps full duple Forces the printer to try to connect to the network only at 100Mbps full duplex 4506 1xx 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts use the following instructions in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the printer Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not pl
97. the following FRUs one Transfer roll at a time in the order shown LVPS HVPS board e Transfer roll e LVPS HVPS board White or black lines or bands FRU Action Toner cartridge Banding appears as light or dark horizontal lines on a uniformly gray page or on not a FRU a page with a large area of graphics Banding is primarily due to a variation in the speed of the paper as it feeds through the printer especially in the developer and transfer process It can also be a result of overly moist or dry environments Check to make sure the laser light is not blocked while the printer is turned off Inspect the toner cartridge paper feed components the drive coupler and drive gears for debris binds or damage The coupler retracts when the front door is opened Close the door and inspect the previously mentioned areas from the rear of the printer Try a new ream of paper PC Kit not a FRU Check the charge roll for a discoloration pattern that matches the row pattern on the pages If the pattern is present try a different PCU 2 36 Service Manual 4506 1xx Toner on back of page PC Kit not a FRU Print a menu page press and release D when the printer is in the ready state and check settings for the correct media type Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth The fuser hot roll can cause toner deposits on the back of the paper if toner is bui
98. thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector J2 on the controller card Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the printer unplugged disconnect the thermistor cable from J2 on the controller card Measure the resistance of the thermistor The resistance measures from approximately 7K ohms immediately after printing or POR to approximately 450K ohms when the thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Hot fuser service check Note Ensure the correct lamp is installed FRU LVPS HVPS Fuser 2 28 Service Manual Action Measure the resistance of the thermistor The resistance measures from approximately 7K ohms immediately after printing or POR to approximately 450K ohms when the thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary 4506 1xx LVPS HVPS service check LVPS HVPS LVPS portion of the LVPS HVPS Use the voltage meter to verify the appropriate voltage at the printer end of the power cable Disconnect the power cable from the printer and the fuser cable CN403 and check the following Continuity across the power switch when it is on Leave the power switch turned on Continuity from the lower blade of the 110 220 V ac receptacle designated L on the controller card to
99. tices and safety information The following laser notice labels may be affixed to this printer as shown Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen Landern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse IIlb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb
100. tly set Change the Paper Texture from Normal to Smooth or Rough This setting can be changed using the Local Printer Setup Utility Windows or through Printer Settings Macintosh See the Software and Documentation CD for additional information Change the Paper Weight from Plain to Card Stock or another appropriate weight Replace the fuser Select a different Toner Darkness setting from the printer driver before sending the job to print First remove and reset the toner cartridge If the problem persists replace the toner cartridge Replace the long life photoconductor kit Remove the toner cartridge and shake it gently left to right to redistribute the remaining toner Reprint the pages Remove and reset the toner cartridge If the problem persists replace the toner cartridge Check the springs on the front door which push on the cartridge when the front door is closed Make sure the Form Type setting is correct for the paper or specialty media used Diagnostic information 2 39 4506 1xx Specifically located ghost images LN ABCDE Grouped streaks along the left or right not shown side of the printed page Streaks appear on the page Uneven printing Print voids occur on the right hand side of the page Incorrect margins 2 40 Service Manual The long life photoconductor kit is exhausted Note From the top of the image to the top of the ghost is 7imm The long life
101. ts come on 3 Press and hold D until all the lights flash to initiate printing the quality test pages Three pages print to help you evaluate print quality The first page has various fonts the second page is gray and the third page is black Once the paper exits into the output bin the printer returns to the home state four top lights on Use the test pages to isolate problems such as light or toner streaks See POST symptom table on page 2 22 for solutions to these problems To exit the Configuration menu turn the printer off Blank page Toner cartridge not a Remove the toner cartridge and gently shake it to evenly distribute the toner Check the cartridge for damage or contamination Straighten or clean it as necessary Try a different toner cartridge Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card Note Printhead errors typically result in printer service errors A blocked or absent laser beam will result in a blank page Check for blockage of the beam or dust on the lens Printhead LVPS HVPS If these steps fail replace the LVPS HVPS controller or printhead in that order Controller card Diagnostic information 2 33 4506 1xx Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different toner cartridge assembly and developer before proceeding PC kit
102. ual 4506 1xx AN LVPS HVPS pin values turn the switch on and unplug the cables except for the AC input 18 24 V dc F403Fused 8 Lon 3 6mm mag EE EC m EE E Locations and connections 5 5 4506 1xx 5 6 Service Manual 4506 1xx 6 Preventive maintenance The E120 and E120n do not require preventive maintenance Preventive maintenance 6 1 4506 1xx 6 2 Service Manual 4506 1xx 7 Parts catalog How to use this parts catalog The following legend is used in the parts catalog Asm Part Units Les index Units mach Description e Asm index Identifies the assembly and the item in the diagram For example 3 1 indicates Assembly 3 and item number 1 in the table e Part number Identifies the unique number that identifies this FRU e Units mach Refers to the number of units actually used in the base printer e Units FRU Refers to the number of units packaged together and identified by the part number e NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the parts description column indicates the part is contained in a parts packet e Model information used in the parts catalog Abbreviation Machine type Description Network used and model H capability E120 4506 100 Lexmark E120 E120n 4506 110 Lexmark E120n Parts catalog 7 1 4506 1xx Covers Assembly 1 7 2 Servi
103. uctions the fuser for proper setting and the tray paper guides for fit to the media To align the printhead 1 For the E120n model Enter the Diagnostics Menu See Service menus E120n on page 3 3 and print the Cont Prt Simplex Tray 1 Quick Test Note In order to limit the number of printouts place only one sheet at a time in the main tray For the E120 model The E120 can be adjusted in the same manner as the E120n However this model does not print the same sheet You may have to find or create a page with lines going horizontally across the page Otherwise follow the same procedure to adjust the printhead 2 Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold 3 Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge 4 2 Service Manual 4506 1xx 4 Ifthe top margin of the grid lines of the right flap is greater than the top margin of the grid lines on the left flap adjust the printhead clockwise relative to the printer and recheck See the left side of the figure below Adjust the printhead counterclockwise if the left side grid lines extend below the right side See the right side of the figure below Adjust printhead Adjust printhead clockwise counterclockwise 5 After obtaining a properly adjusted image on the paper tighten all three screws Repair inf
104. ull Briefly press to cancel the job Briefly press D to clear memory and continue printing the remainder of the job Some data will be lost Hold GO longer to reset the printer 38 Memory full Delete fonts macros and other data in RAM simplify the print job Briefly press to cancel the job Briefly press D to clear the message and continue printing Some data may be lost Hold G9 longer to reset the printer While the message is displayed the following steps may be taken 1 Go to the Diagnostics menu see Diagnostic aids on page 3 1 and print the print quality test pages The first page shows the regions under Cartridge Information Change the cartridge to one corresponding to the region where the printer was purchased Call the next level of support LA 39 Complex page Try simplifying the job Briefly press to cancel job Briefly press D to clear message and continue printing Hold GO longer to reset the printer C1 54 ENA connection lost Check the connections to the ENA and during POR POR the printer Briefly press D to clear the message CO 84 Photoconductor near full Customer should make plans to replace the PC kit Briefly press D to clear the message and continue printing LA C2 oO x Diagnostic information 2 5 4506 1xx Tertiary Ready Description Data Ready Ready Data Data 8 8 88 Toner low 1 Replace the
105. x L L L 936 Transport motor Replace the printer or call the next initial lock failure level of support 939 RIP engine communication error LVPS HVPS failure Service tertiary light patterns printhead transport motor or RIP engine communication error 94x Zero Zero signal for fuser control has failed on LVPS for fuser control has failed on LVPS Replace the EL NN See LVPS HVPS removal on page 4 19 NVRAM failure Error codes 950 954 indicate a problem in the NVRAM nonvolatile random access memory Replace the operator panel assembly Codes 955 959 indicate a failed controller card Replace the controller card See Controller card removal on page 4 17 Note NVRAM is on the operator panel printed circuit board while secure NVRAM is on the controller card Check margin alignments after replacing the operator panel assembly If margin errors are unacceptable corrections can only be made through software Contact the next level of support Service tertiary light patterns NVRAM failure 95x L L When this secondary code is received one of the following tertiary light patterns is available 950 Secure EEPROM Check the connectors for the data does not match operator panel NVRAM X 951 Secure EEPROM Replace the operator panel if failure necessary LE Le EE Lp j e E 7 E iedere stats te NAND failed CRC controller card Isi 96 956 Processor failure Pr
106. xcept in an intermittent condition when you can POR power on reset the printer to temporarily recover from the error Note All service errors are initially communicated by all lights flashing which is the primary indication or code For brevity this indication is not repeated in the following codes 2 18 Service Manual 4506 1xx Controller software Controller software errors are in the 90x group illegal trap 90x Service tertiary light patterns controller software 90x When this secondary code is received one of the following tertiary light patterns is available LI liM 900 Engine error Controller card removal on wer Ie Transfer roll the product where you are working Unplug the product before you begin or use caution if the CAUTION When you see this symbol there is a danger from hazardous voltage in the area of AN product must receive power in order to perform the task Code 917 indicates a problem in the transfer roll circuitry Service tertiary light patterns transfer roll 91x LIEN Description action When this secondary code is received one of the following tertiary light patterns is available 917 Transfer roll circuitry Check the continuity from the cable connection on the HVPS high voltage power supply to the right side of the transfer roll Diagnostic information 2 19 4506 1xx Fuser Codes 920 through 925 indicate a problem in the fuser s

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