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Service Information User`s Guide

1. Se Local intranet 7 Service and Parts Operations You have selected the 2004 Cadillac SRX Select a vehicle publication to view Service Manual Bulletins SUW GMT 2465 Unit Repair Unit Repair Owner s Manual Cadillac SR Owner Manual Owner s Manual Supplement Cadillac SEs Entertainment and Navigation System Owner s Warranty Books Cadillac Warranty and Owner Assistance Information Canadian Cadillac Warranty vehicle Information RETURN TO MAIN MENU fi nd Service and Parts Operations Service Information 2004 Cadillac SRX Select a Match Allor Any of these wards category Search from the OR list Select a category gt Bulletins By Categor Enter keyword Bulletins Type a word phrase the Campaigns blank field or select from the sPreliminary Information Preface Keyword Sympton or DTC list gt General Intormation gt x Steering Suspension gt Driveline Axle gt Brakes Engine gt Transmission Transaxle gt Restraints gt Vehicle Control Systems Accessories Keyword List Symptom List OTC List and click Search Mote Bulletins Campaigns and Preliminary Information may take longer to open al HOME PUBLICATIONS NUMBER SEARCH LATEST NEWS BULLETIN SEARCH HELP RETURN MAIN MENU Ey Service and Parts
2. r gBinn Barmnmnal 1 9001 servlets BlebS html 5htmlFilez1 9129188 vc urm amp pubid 433 EB Local intranet _ RETURN TO MENU Service Information Microsoft Internet Explorer Edit view Favorites Tools Help Back fx fal Search Favorites EW History cB m Address amp ii iservice gm com servlets BlobShtml shtmiFile 1 91291 Alang en country LsadbCd entevc urmeversion html amp pubid 292 Y lt Back Forward Document ID 191291 Print Drain Oil Service Information Microsoft Internet Explorer Edt Favorites Toole Help Back 2 du Seach sjFawortes History E c mp Address E http service gm com servletsNumSearchs el Bo Enter a Bulletin Campaign search tar Matching Document Enter a Document ID 303649 Search for Matching Document H Done pe 28 Local intranet 2 _ RETURN TO MENU Service Information Microsoft Internet Explorer Edit view Favorites Tools Help Back gt fai Search Favorites 4History Eh ib Address amp http f service gm cam servleEs BlabShtml ShEmlFile 30364938 amp evc 2nums5Srch amp versian hEml amp Language en LI5 Back Farmward gt Document ID 303649 Print Splicing Twisted or Shielded Cable lwnsted shielded
3. 2004 Cadillac SRX Steering Steering Wheel and Column Match Allor Any of these words 50 Search f Entire Manual This section only keyword List Symptom List DOTE List Select a category sSpecifications sSchematic and Routing Diagrams SsComponent Locator sDiagnostic Information and Procedures SRepair Instructions mmm Diagnostic Information aDescription and Operation and Procedures category Tools and Equipment selected HOME PUBLICATIONS LATEST NEWS BULLETIN SEARCH HELP NUMBER SEARCH RETURN TO MENU Service and Parts Operations 2004 Cadillac SRX Steering Steering Wheel and Column Diagnostic Information and Procedures Select a document to view Symptoms Steering Wheel and Column Lock System Does Not Unlock Lock System Does Not Lock amas The user has selected Lock System Sticks in Start Key Cannot Be Removed in the Off Lock Position the document Lock High Lock Effort System Does Not Lock Marise in Steering Column Looseness in Steering Column HOME PUBLICATIONS MLIMIBER SEARCH LATEST NEWS BULLETIN SEARCH HELP m RETURN MAIN MENU Service Information Microsoft Internet Explorer Edt Wiew Favortes Tools Help 5 9 dim 3 Back Stop Refresh Home Search Favontes History Pririt Address amp http lll 27 D 0 1 30
4. Service Information User s Guide CONTENTS Introduction Starting amp Using 1 Finding Documents Navigating amp Printing Viewing Documents Other Options uA um 2004 GM Service and Parts Operations RETURN MAIN MENU Service Information User s Guide The Service Information SI User s Guide provides a comprehensive overview of SI software Everything contained in this manual is based on the latest product information available at the time of publication The right is reserved to make changes at any time without notice No part of this publication may be reproduced stored in any retrieval system or transmitted in any form by any means including but not limited to electronic mechanical photocopying recording or otherwise without the prior written permission of GM Service and Parts Operations This includes all text tables illustrations and charts Requests for permission should be sent to General Motors Corporation service and Parts Operations Product Engineering 37350 Ecorse Road Romulus MI 48174 1376 U S A 2003 GM Service and Parts Operations Printed in the U S A All rights reserved Microsoft Windows screen captures are used for instructional purposes Service and Parts Operations 2003 Service Information User s Guide i RETURN MENU Customer Support Overview To obtain assistance with
5. 1 1 1 1 131 17 E 2 1 de Q4 pO RETURN MAIN MENU Service Information 51 Help Topics Microsoft Internet Explorer 20 Service Information SI Help Topics Select a help topicto view Release Note Minimum Requirements to run 51 How to zoom on an image Plugin Support Internet Browser Maintenance Contacting Us for Assistance Explanatiok s Toolbar Icons View current data version lt SERVICE INFORMATION HOME iBlx Contacting Us Assistance Microsoft Internet Explorer File Edt Favortez Tools Help Service Information 2 ED Contacting Us For Assistance If you need assistance with the Service Information SI application contact the Techline Customer Support Center United States 1 888 337 1010 prompt 3 1 248 265 9327 Fax Or visit the Techline web site at http Astechline am com Canada 1 800 828 6860 English 1 800 503 3222 French International O01 248 265 2051 English 001 248 265 0439 French 001 248 265 0840 Spanish O01 248 265 9327 Fax Expertec 555 212 9959 http techline gm com Local intranet 2 RETURN MAIN MENU Service Information Microsoft Internet Explorer Edt iew Favortes Tools gt 9 wd E
6. Back Stop Aetresh Home Search Fayortes History Print Address amp l amp booktyupeid2z amp svc na2z1 amp sec id23 amp pubpsdid2433 amp S5LT 2DrmvelinezFAxles5 LC zTranster Lase Bw 44 BSmspsdsubkeuyz3238 Ej Service and Parts Operations 2004 Cadillac SRX Driveline Axle Transfer Case BW 4476 Match Allor Any af these wards 2 Search f Entire Manual This section only Keyword List Select a category S Specifications atomponent Locator SRepair Instructions sSpecial Tools and Equipment hd EB Local intranet RETURN MAIN MENU s Service Information Microsoft Internet Explorer Edt Favortes Tools Help 9 Back Stop Refresh Home z 3 Frint Address hip 1 2r 0 0 1 9001 servlets 5 MS CTS bookid244 amp booktpeid 3spubpsdid 518 d Search Fayortes History 2004 Cadillac SRX Match Allor Any af these wards 50 Search Select a category gt Preface gt VWearranty and Owner Assistance Information HOME PUBLICATIONS WUMBER SEARCH LATEST NEWS BULLETIN SEARCH HELP Done Local intranet
7. Enter Network Password screen Figure 5 Service Information icon on Desktop screen 2003 Service Information User s Guide 4 RETURN MENU SF s Home Page The Service Information home page is shown in Figure 4 Wherever your searcn leads you within the SI system you can return to the home page by clicking the Home icon When you need information for a specific vehicle use the upper half of the SI home page to initiate a search for GM service publications on the vehicle A full description of this method begins on page 6 Use the lower half of the SI home page to select other options Unit repair manuals If you have the ID The Latest News icon Select the icon and Operating instructions published for specific number for a specific allows you to review enter your desired and other helpful hints engines transmissions bulletin or campaign that the latest released Year range Platform are located under the and other components you want to view select documents Keyword Question Mark or Select the Unit Repair Number Search icon Select the time period to find bulletins Help icon Manual icon to see alist enter the number and you wish to review campaigns and See page 14 for details of available manuals see the document from two to eight weeks preliminary information See page 11 for details See page 12 for details See page 12 for details See page 13 for details The
8. Find bulletins campaigns and preliminary information by Year Range Platform Keyword confused Get Help here Service Information home page Pm Computer Outlook Express 2 My Documents TIS 2000 Internet Start Apache Explorer 1 EE M etwork Neighborhood lt Service Information icon Recycle Bin Service Information Online Services Acrobat Reader 5 0 BEC 310 PM RETURN MAIN MENU Service and Parts Operations 98 Service Information Click To View a Service Publication this line First Select the Year Make and Model of the Vehicle and click on Next click here to enter a Vehicle Identification Number t VIN to enter h VIN Year Make Model the Select Year I Cadillac Deville Select Make Select Model Buick Cadillac Saville ALPE Select the Select the Make Model oa Select the Year E Service Information Microsoft Internet Explorer Edt Favorntes Tools Help Back p fx Search Favorites E History Et Sh ES Address mn http service zl MS el Go Service and Parts Operations Enter the Vehicle Identification Number then press Submit Enter the VIN Emm iGeDGs7M 30100062 and click Mote All are 17 characters in length Submit
9. Local intranet RETURN MAIN MENU gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Help PERSA di Back Prieta Stop Home Search Favaorntes History Print 2004 Unit Repair Transmission Transaxle Automatic Transmission 4L60 E 4L65 E Match Allor of these wards search Entire Manual This section only Keyword List Select a category s specifications sComponent Locator Instructions sMeserhtion and Operation E al Tools and Equipment 1 9001 servlets UA SIEListybooktupend 2 bookid 31 amp pubpsdid 4 328 Repairs S aM Eu Local intranet RETURN MAIN MENU gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Help PERSA wd Back Parietal Stop Home Search Favaorntes History Print 2004 Unit Repair Transmission Transaxle Automatic Transmission 4160 E 4L65 E Repair Instructions Select document to view Do Not Use Air Tools Holding Fixture Installation Torque Converter Assembly Removal Drain Oil Converter Housing Removal 2 4 Servo Cover and Assembly Removal 2 4 Serva Pin Length Check Speed Sensor and Case Extension Removal 2 0 Applications Onl Pan and Filter Assembly Removal Auxiliary Pump Removal PHT Models Body and Wiring Harness Removal lt
10. a question or problem concerning the operation of your SI software telephone the GM Techline Customer Support Center Before Calling Before making a call to the Customer Support Center be sure to have the following information ready Dealership name address and dealer code number e Telephone number where the technician may be reached e Tell when the problem occurred and whether CD or Web usage e List any error messages e Give vehicle entry information Making the Call The GM Service and Parts Operations Techline Customer Support Center telephone lines operate from 8 00 a m to 8 00 p m Eastern Standard Time Monday to Friday In the United States and Canada to contact Customer Support dial English 1 800 828 6860 option 1 e French 1 800 503 3222 Customer Support fax line 248 265 9327 For International Customer Support fax all questions or comments to the customer support fax line A GM Techline Customer Support representative will answer questions and make suggestions and also will record each problem question or suggestion into a special problem tracking system Any problems that cannot be resolved over the phone will be directed to the appropriate group for resolution 2003 Service Information User s Guide ii RETURN MENU Software License Agreement Please read this license agreement carefully before proceeding to operate the software Rights to the software are offered only on the conditi
11. the Unit Repair icon which occurs on the SI home page Figure 4 C At the Unit Repair Manual selection screen Figure 24 click the desired manual Click the desired category from those listed on the next screen Figure 25 or search the whole unit repair manual by keyword optional 4 Click a subcategory from those listed on subsequent screens Figure 26 narrowing your search to the final subcategory Figure 27 to select and view the document you seek Figure 28 Figure 29 Figure 24 Figure 27 Unit Repair Manual selection screen Unit repair final category selection screen Figure 25 Figure 28 2004 Unit category selection screen Unit repair document selection screen Figure 26 Figure 29 Unit repair subcategory selection screen Unit repair document 2003 Service Information User s Guide 11 RETURN MAIN MENU Finding Information by a Number Search 1 Click the Number Search icon which occurs on the SI home page Bm x and at the top of many other search screens throughout the system 2 Atthe document number entry screen Figure 30 enter the ID number of the document you seek Note You can omit dashes between numbers You can also omit letters or enter them in upper or lower case For example 980 08B can be written 98008b or 98008 3 Click Search for Matching Document to open the corresponding document Figure 31 Figure 30 Figure 31 Document number entry screen Document with corresponding number displ
12. 0 servlets BlobS html S htmlFilez 73731 3 amp eveszsm amp pubid248Uscelld 58841 amp mspsdsubleyzzb35 Document 797914 lt Back Forvard gt 2004 Cadillac SRX Print Lock System Does Not Lock Stp Action es No DEFINITION The lock system will not allow the key to be turned to the OFF lock position Did you review the Steenng Wheel and Column Go to Steenng Wheel and Column Description Description and Operation Step and Operation 1 Verity that the lock system does not lock Does the lock system operate normally System OE to Step 3 Inspect tor a faulty lock cylinder or release button E to Is the lock cylinder or release button damaged otep to Step 4 Inspect the shift linkage adjustment 4 to Is the shitt linkage adjusted mcorrectly Step 8 to Step 3 a m Local intranet RETURN TO MAIN MENU Es Service Information Microsoft Internet Explorer Edt Wiew Favortes Tools Help 5 9 dim 3 Back Stop Refresh Home Search Favontes History Pririt Address amp http lll 27 D 0 1 300 servlets BlobS html S htmlFilez 73731 4 amp eveszsm amp pubid248Uscelld 58841 amp mspsdsubleyzzb35 Document 797914 lt Back Forvard gt 2004 Cadillac SRX P Print Lock System Does Not Lock Step Action Yes No DEFINITION The lock system will not allow the key to be
13. 000 or XP Apache runs transparently in the background After SI has been installed Apache will start automatically every time the terminal is booted Do not close Apache Note If the Apache application is accidentally closed the terminal must be rebooted in order to restart Apache and run SI 2003 Service Information User s Guide 3 RETURN MAIN MENU Starting SI You can access SI in three basic ways on the Internet by installing CDs or by GM ACCESS Canada Web Access Open your Internet browser and enter http service gm com in the address bar At the GM Service and Parts Operations home page click the Service Information tab Figure 1 Click the underlined text Service Information at the next screen Figure 2 e Enter your user identification and password at the Enter Network Password screen Figure 3 to open the Service Information home page Figure 4 Compact Disks Install the SI application and data on your computer using the latest CDs and installation instructions e Double click the eSI icon on the Desktop Figure 5 to open the Service Information home page GM Access Double click your GM ACCESS folder and select a language folder ee e Double click the eSI Service Information icon to open the Service Information home page Figure 4 Figure 1 O GM Service and Parts Operations home page O Service Information system home page Figure 2 Service Information selected Figure 3
14. Farward gt Document IDz 1205192 Print No Start No Crank Battery Batteries Generator Gages SES SIR Brake Security Theft ABS Hot DIC Messages Lamp Light Battery and Generator Diagnostic Testing and Cadillac Roadside Service 02 06 05 006 11 26 2002 No Start No Crank Battery Batteries Generator Gages SES SIR Brake Security Thett ABS Hot DIC Messages Lamp Light Battery and Generator Diagnostic Testing and Cadillac Roadside Service Warranty Claims Procedure Proper Diagnostic Procedures 1997 2003 Passenger Cars and Trucks Except Electric Vehicles 2003 HUMMER H2 This bulletin is being revised to clarify the Service Procedures and update the Warranty Section Please discard Corporate Bulletin Number 02 06 03 006 Section 06 Engme IF YOU WISH TO PRINT THE ELECTRICAL S YSTEM DIAGNOSTIC WORK SHEET ONLY YOU MAY REFER TO CORPORATE BULLETIN NUMBER 02 06 03 011 Condition Some customers may have comments regarding any one or more of the Following conditions 1 Intertruttent illumination of one or more of the following instrument panel warning lamps SES light o Generator light SIR light o Brake heht o security theft light ABS leht o Hot light Gage readings which seem to be mcorrect Erratic RPM display on the Tachometer Engine 15 difficult hard to start Engine will not crank Check Generator displayed on the Driver Intormation Center The transmission shifts hard isi
15. Isolator and Verify Installation fo amp nti Rotation Bolts in Hinge Bracket Oct 2 2003 5 03 08 51 002 Warranty Admin Changes to Paint Claim Submission Process Paint Mix Time Must Be Entered on Each Line Oct 2 2003 03 08 42 0064 Info Lamp Circuit Board Now Available for Service Use Oct 1 2003 7 03 08 67 007 Creak in Roof Install Insulator Oct 1 2003 8 03 08 57 004 Wet Front Floor Carpet r Install Plastic Nuts in 4 Pillar or Apply Weatherstrip Adhesive Oct 1 2003 9 02 T 20 SMU for 2002 YUE Body Electrical Diagnostics Service Manuals Regarding AM FM Stereo with Cassette and amp Disc CD Player Check Charts Sep 30 2003 10 00 T 17C Headliner Sags or Hangs Too Low at Rear of Sunroof Opening Sep 30 2003 11 02 T 05 SMU for 2000 2001 L Series Body Electrical Volume II Service Manuals Regarding Front Seat Cushion Cover Pad Removal and Installation Sep 30 2003 12 03 08 48 006 Repair Information for Reconnection of Rear Window Defroster Contact ar Tab Sep 29 2003 Brakes 1 03 05 25 008 Intermittent Constant ABS MIL Illuminated Replace Both Frotn Wheel Speed Harnesses Oct i 2003 http service gm con servletsBlobS html 5 htmlFile 1 3691 76 Local intranet RETURN TO MAIN MENU PIE Service Information Microsoft Internet Explorer Edt View Favortes Tools Help lt Back Forward gt Document 1389 76 Pririt Fu
16. Operations 2004 Cadillac SRX The user types the term The program automatically engine electrical in the any of these words adjusts the search term to engine electrical search 7 search field and clicks the Se ELECTRICAL ENGINE Search button Keyword List Symptom List DTC List Select a category xBulletins By Category sView All Bulletins Campaiqns sPreliminary Information Preface Match Allor Any of these words General Information ELECTRICAL ENGINE 1 gt Steering gt Suspension Keyword List Symptom List OTC List xDriveline Axle Brakes x Engine Select a category Bulletins By Category xTransmission Transaxle I SM Bod sPreliminary Information Preface Restraints Vehicle Control Systems Accessories Note Bulletins Campaigns and Preliminary Information may take longer to open HOME PUBLICATIONS NUMBER SEARCH LATEST NEWS BULLETIN SEARCH HELP RETURN MAIN MENU 2 Service Information Microsoft Internet Explorer Edt View Favortes Tools Help wd Back 1 Stop Home Search Favorites History Frint Search Results Searching for the following words ELECTRICAL ENGINE Engine Electrical Engine Electrical Connector End Views Engine Electrical Component Views Diagnostic System Check Engine Electrical Symptoms Engine Electrical D
17. Selected document displayed You may enter one two or three words in the Keyword field If you enter the keywords fuel and pump the search engine will look for fuel pump Select a button to match All or Any of the entered words 2003 Service Information User s Guide 13 RETURN MAIN MENU Finding Assistance 1 Click the Help icon which occurs on the SI home page at the top of many other search screens throughout the system 2 Select from the SI Help topics listed Figure 38 to view your selection Figure 39 Figure 38 Service Information Help topics Figure 39 Contacting Us for Assistance displayed 2003 Service Information User s Guide 14 RETURN MAIN MENU Unit Repair Selection This selection provides unit repair information Complete specifications component locator repair instructions and special tools and equipment for the specified vehicle are all covered under this selection Click the Unit Repair option which appears on a vehicle s publication selection screen Figure 8 Click on the desired unit repair title from the resulting category list Repeat the previous step as your search narrows Figure 40 D e I i Select a document to view from the document list offered Figure 40 Example of a unit repair selection screen Owner s Manual Selection This selection provides specific owner s manual information for the vehicle requested Complete owner s manual coverage Is
18. ayed Finding the Newest Publications 1 Click the Latest News icon which occurs on the SI home page lt gt and at the top of many other search screens throughout the system 2 Click to view the document of your choice Note screen shows bulletins campaigns and preliminary information released during the past four weeks Narrow your search by selecting a two week period from the drop down menu as shown in Figure 32 or select a longer time period six or eight weeks to broaden your search In the example the user selected one of the bulletins Figure 33 which subsequently appears on the screen Figure 34 Figure 32 Figure 34 Documents released during past four weeks Selected document displayed Figure 33 Search narrowed to most recent documents 2003 Service Information User s Guide 12 RETURN MAIN MENU Finding Information by a Year Range Platform Keyword Search 1 Click the Y P K icon which occurs on the SI home page and at the top of many other search screens throughout the system 2 Atthe Y P K entry screen Figure 35 Select a beginning model year Select an ending model year e Select a vehicle platform Enter a keyword or keywords e Click Submit 3 Select from among the resulting document list for your criteria Figure 36 to view the document of your choice Figure 37 Figure 35 Y PK entry screen Figure 36 Documents hit list resulting from Y P K search Figure 37
19. cable is used in order to protect wiring trom electrical noise Dwo conductor cable of this construction 15 used between the radio and the Delco Eose speaker amplitier units and other applications where low level sensitive signals must be carried Follow the instructions below in order to repair the twisted shielded cable RETURN MAIN MENU a Service and Parts Operations Documents which have arrived in the last 4 weeks Bulletins Body and Accessories 1 03 08 49 0144 Fuel Gauge Fluctuates Between E and 1 4 Tank Goes from 1 4 to Empty Too Quickly Excessive Empty Fuel Reserve Reprogram PCR Oct 2 2003 2 03 07 30 047 Diagnostic Information for Various Shift Conditions Inadvertent IP Switch Activation Oct 2 20033 3 03 08 56 005 Wind Noise at Highway Speeds fram Base of Driver Side Left 4 Pillar Wear VIN Plate Area Seal Area with Seam Sealers Oct 2 2003 4 03 08 66 011 SMA Spare Tire Carrier May Rattle Over Rough Surfaces T Pin Lock Difficult ta Remove Install Revised Latch Isolator and verify Installation fo amp nti Ratatian Bolts in Hinge Bracket 2 2003 5 03 08 51 002 Warranty Admin Changes to Paint Claim Submission Process Paint Mix Time Must Entered on Each Line 2 2003 Transmission Transaxle 1 PIO13954 Shifter Adjustment far Manual Driver Shift Control SLSOE adjust indicator inoperative manual transmission Oct 1 2003 2 ZXplIO11294 Alli
20. e user has selected the document Lock System Does Not Lock which is a troubleshooting table Figure 16 Figure 12 Steering selected from the category list on the first search screen for service manual and bulletins Figure 13 Steering Wheel and Column selected from the category list on the next screen Figure 14 Diagnostic Information and Procedures selected from the category list on the next screen Figure 15 Lock System Does Not Lock selected from the document selection screen Figure 16 Lock System Does Not Lock document displayed 0 6 2003 Service Information User s Guide 8 RETURN MENU Navigating and Printing Service Information Documents The Document ID number appears at the top of your selected document Use the Print button at the upper right to print the page if desired Use the Back and Forward buttons to return to the previous page or to advance to the next page Figure 17 Links are shown in blue text The cursor changes to a hand when over a link Click the link to open it Links change color after they have been opened Figure 16 scroll through the document using the scroll bar to the right of the document page You can also use the Page Up and Page Down keys or the arrow keys on your keyboard Figure 17 Document ID number Back Forward and Print buttons indicated 2003 Service Information User s Guide 9 RETURN MENU Viewing Service Information Documents Many doc
21. egrees pull the key alarm connector 1 out of the ignition lock cylinder case assembly 23 pde pe rp RETURN MAIN MENU RETURN TO MENU 3 amp 2 Return to Arrow Cursor Fit to Screen A Returns to an arrow cursor from a previously Resizes the image to fit your screen selected magnifying glass or image mover Magnifying Glass Plus Fit to Height A Ernte Pon size ng Resizes the image to fit the height of your screen regardless of width Magnifying Glass Minus Fit to Width Decreases image size Resizes the Image to fit the width of your screen regardless of height Mobile Magnifier Original Image Allows the user to scan a magnified image Restores the original image Press and hold the left mouse button 1 Image Mover Print Allows the user to move the image while in Prints the page enhanced mode lt Service Information image viewing icons RETURN MAIN MENU 1 E 127 0 0 1 9001 servlets RetrieveT if pic 668793 Microsoft Internet Explorer Edt Wiew Favorntes Tools Help 9 Back Stop Refresh Home Search Favorites History EA ail Frint Address gs O01 S001 servlets Retrieve T iF picz 558 33 N gt 1 1 2 Links L a5 15239 De 3 a i patie DOG Por
22. ehicle simply by entering the vehicle s 17 character Vehicle Identification Number VIN d Sites Wah Sites fnr Gh Deasalershin Professionals gm camJindex en LI5 si html Local intranet RETURN MENU GM Service and Parts Operations Service Information Microsoft Internet Explorer Edt View Favortez Help p fx Ai Search Favorites History Sr m Address rn http service gm com index en 15 si html f Bo Links WPA Whe Service Information PT Pa Se TuS PRO Service Information Standalone Updates Service Forms 6 RT MR Install Guide Select Location 8 Service Info tion Service Manuals through present Bulletins 1980 through present and PI s Unit Repair Manuals Document Number Search Latest News and more Standalone Updates Latest updates for SI a non GM ACCESS server Service Forms The Service Forms site provides quick access to farms referenced by and included in bulletins When additional bulletins ar documents are referenced fram the main bulletin they are included below the main bulletin Where available printable versions of the forms are included Mode 6 On Board Monitoring Test Results and OBD II Diagnostic Parameters Identification and scaling of 11979 made 6 test values and limits data available on GM vehicles for use
23. el Gauge Fluctuates Between E and 1 4 Tank Goes from 1 4 to Empty Too Quickly Excessive Empty Fuel Reserve PCM 03 08 49 014 10 02 2003 Fuel Gauge Fluctuates Between E and Tank Goes From ta to Empty Too Quickly Excessive Empty Fuel Reserve Reprogram PCM 2001 2003 Chevrolet Blazer b 4001 GMC Envoy 2001 2003 GMC Immy This bulletin is being revised to add condition information Please discard Corporate Bulletin Number 03 08 49 014 Section 08 Body and Accessories This bulletin contains three different conditions depending on the model year of the vehicle involved Condition 1 2001 4 Door Only come customers may comment that the fuel gauge goes from to empty too quickly Condition 2 2007 4 Door Only come customers may comment about excessive empty fuel reserve Condition 3 2003 2 Door and 4 Door uu iore scc g Done RETURN MAIN MENU Service Information Microsoft Internet Explorer PIS ES Fle Edt Favortes Tools Help Back 12 Ai dX Seach Favorites To Search for Bulletins Campaigns or Preliminary Information Select the Starting model year Ending model year Vehicle Type a keyword and click on Submit Start End Platform Keyword 2003 2004 vca ans Match Allor Any of these wards Res
24. er this selection for the vehicle requested 1 Click the Owner s Warranty Books option which appears on the publication selection screen if a warranty book is available for the vehicle requested Figure 8 Click on the desired warranty book title from the resulting category list Figure 41 Hepeat the previous step as your search narrows Select a document to view from the document list offered Figure 41 Example of a warranty book selection screen 2003 Service Information User s Guide 16 RETURN TO MAIN MENU GM Service and Parts Operations Home Microsoft Internet Explorer Edit View Favorites Tools Help daBack 0 search Favorites 4History DUSE RAE Address http I service gm com index en LIS hkml Links Service Information Fo i Techline Techlink On line ehicle Calibration Information Related Sites Select Location 8 Service Information Service Manuals 1998 through present Bulletins 1980 through present and PI s Unit Repair Manuals Document Number Search Latest News and more Service Information Forums US Dealer Regions communicate with other GM Dealership Professionals Techline GM Techline Information the latest TIS Updates and Techline gm com GM Techlink On line A Monthly Publication for GM Dealership Professionals Vehicle Calibraton Information Obtain the latest engine controller calibration information far a v
25. et dq Local intranet 2 RETURN MAIN MENU Service Information Microsoft Internet Explorer Psi Edt View Favortes Tools Help d Back fx ft Search 5 Favorites Search Results Searching for the following word ABS 1 PI01398 Rattle Resonance Rear af vehicle During Acceleration absorber accelerate axle bracket damper differential exhaust insulator launch moan mount noise torque transmission turn vibration weight Oct 1 2003 PIO1320 Service VME Brake Squeal and Brake Dust Accumulation ABS TCS wheel Aug 18 2003 02 06 03 0064 Start Na Crank Battery Batteries Generator Gages SES SIE Bra P Security Theft Hot DIC Messages Lamp Light Battery and Generator Diagnastic Testing and Cadillac Roadside Service Nov 26 2002 02 06 03 011 Electrical System Diagnostic Work Sheet No Start Crank Battery Batteries Generator Gages SES SIR Brake Security Theft ABS Hat DIC Messages Lamp Light Battery Generator Diag Testing Oct 30 2002 02 06 03 012 Proper Diagnostic Procedures for No Start No Crank Battery Batteries Generator Gauges SES SIR Brake Security Theft ABS Hot DIC Messages Lamp Light Battery and Generator Diag Testing 25 2002 http service gm com servlets BlabS himl S htmlFile 1 2051 92 amp psdid 0 EE Local intranet di _ RETURN TO MENU lt Back
26. h term to electrical engine to facilitate the database search Figure 11 shows the resulting document list 3 Click on the title of the document you wish to view Figure 10 Sample SI keyword search process Figure 11 Resulting list of available titles 2003 Service Information User s Guide 7 RETURN MAIN MENU Searching for Service Information by Category Using this method you make on screen selections drilling down from a general category to a more specific subcategory and eventually to the precise information for which you are searching As you click your way toward the final document the path you chose 1 displayed near the top of the screen 1 At the search screen Figure 9 select one of the categories listed at the left In the Figure 12 example the user selected Steering from the available categories At the next search screen s select from among the subcategories listed for your chosen category In the example the user selected Steering Wheel and Column Figure 13 and subsequently Diagnostic Information and Procedures Figure 14 from the available options Note After you select the primary category e g Steering the keyword search function offers you the option of searching the Entire manual or This section only see Figure 13 d When you reach a document selection screen click on the title of the document you wish to view In the example shown in Figure 15 th
27. hicle see Figure 9 and pages 7 to 10 for examples Unit Repair see page 15 Owner s Manual see page 15 Owner s Manual Supplement see page 16 Owner s Warranty Books see page 16 oubsequently in your search you can return to the vehicle s publication selection screen Figure 8 by clicking on the Publications icon shown here 3 After selecting a specific vehicle publication a search screen similar to the one shown in Figure 9 gives you the option of entering keywords or selecting a category see pages and 8 Figure 6 Figure 8 Enter VIN or build the vehicle Publication selection screen for specified vehicle Figure 7 Figure 9 VIN entry screen SI search screen 2003 Service Information User s Guide 6 RETURN MAIN MENU Searching for Service Information Using Keywords 1 Atthe search screen Figure 9 type a word or phrase in the search field Enter three words or fewer to optimize system performance Note If you want to see a list of valid words and phrases click one of the lists named below the search field e g Keyword Symptom or DTC then click Back or Previous Page to return to the search screen 2 Click Search or press the Enter key and every document with a title that contains the requested keyword s will appear In the example shown in Figure 10 the user typed engine electrical in the search field and then clicked the search button The program automatically adjusted the searc
28. iagnostic Starting Point Engine Electrical to Lm HOME PUBLICATIONS NUMBER SEARCH LATEST NEWS BULLETIN SEARCH HELP lt E RETURN MAIN MENU Ey Service and Parts Operations pom m V 2004 Cadillac SRX Match Allor Any of these words Search Keyword List Symptom List List Select a category xBulletins By Category sView Bulletins Campalgns sPreliminary Information Preface gt General Information Steering cat lected xStgerin eering Category seiecte 9 9 gt Brakes ngine xTIransmission Transaxle RETURN MAIN MENU Service and Parts Operations 2004 Cadillac SRX Steering Match Alor Any of these wards search Entire Manual This section only oum Keyword Search Keyword List Symptom List DTE List options Entire manual or Select a category This section only xBulletins Category SGview All Bulletins CLampaiqns sPreliminary Infermation Power Steering system gt Steering Wheel and Column mmm Steering Wheel and Column variable Effort Steering category selected Mote Bulletins Campaigns and Preliminary Information may take langer to open m HOME PUBLICATIONS NUMBER SEARCH LATEST NEWS BULLETIN SEARCH HELP RETURN MAIN MENU Ej Service and Parts Operations
29. k 1ra Link i i XE Ank don 1 35 DE GAM 175 8 few 5 AL d Ballers us bir H 15101 Syelame saf DK 1358 aH 51 schematic runc Entertam mani 1 Sentral CER 412 SBR 2 J UK 1 550 bla TER PAJE 910 Sara 2 18 HELIS 74 EMIL RETURN MAIN MENU gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Help PES 9 Back Prieta Stop Refresh Home Search Favontes History Print Address http 127 0 0 1 9001 servlets UList Go Service and Parts Operations To view a Unit Repair Manual click on the desired manual from the list below gt 199 Transmissions gt 1995 Transmissions gt 1999 Transmissions gt 000 Transmissions x 21101 Unit Repair 21102 Unit Repair 21105 Unit Repair 20104 8 Repair E 1 9001 servlets UR SCT thooktyneid 2 bookid 31 amp pubpedid 4334title 2004 Unit R epar EB Local intranet RETURN MAIN MENU gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Help _ Q B d 5 Back Prieta Stop Refresh Home Search Favontes History Print Address amp hitp APT 28 7 0 1 3 0T servlets UR SCT heoktpeid22sbookid231 amp pubpsdid24335ttez 204 Ln HR epa
30. o view a figure simply click on its description which is shown in blue text After viewing the figure click on the rainbow colored arrow at the lower left hand corner of the screen to return to your place in the manual 2003 Service Information User s Guide 1 RETURN MAIN MENU SI Overview SI is the software delivery tool for General Motors service information SI contains General Motors service information including service manuals owner s manuals bulletins and campaigns SI is available on the Internet and on CDs SI is formatted in hypertext markup language HTML which can be viewed on any computer with an Internet browser such as Microsoft Internet Explorer Finding Information on SI Search for information in the following ways Vehicle year make and model e VIN number e Keyword search e Document number You can find details about searching for service information beginning on page 5 Printing from SI Connect to a printer Print from the File menu the Printer icon on the toolbar or the Print button on the selected document 2003 Service Information User s Guide 2 RETURN MENU Apache Server Application Apache is a powerful UNIX based hypertext transfer protocol http server application that organizes the complex functions of SI Apache must be running in order for SI to operate The Apache server application installs from the SI installation CD ROM automatically If you have Windows 2
31. on that the customer agrees to all terms and conditions of the license agreement Proceeding to operate the equipment indicates your acceptance of these terms and conditions 1 USE Customer may use the software only on the computer system on which it was originally installed Customer may not reverse assemble or decompile software unless authorized by law 2 OWNERSHIP Customer agrees that it does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this agreement 3 TERMINATION General Motors may terminate this software license for failure to comply with any of these terms provided GM has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice 2003 Service Information User s Guide iii RETURN MAIN MENU Using This Manual To increase effectiveness with the Service Information SI software users should familiarize themselves with the format and information contained in this guide IMPORTANT SI figures and illustrations are hyperlinked to the text of this manual T
32. p e 9 d Back TUTTI Stop Refresh Home Search Favontes History Print Address amp nngssve cal noz35 amp sec Id 2bspubpsdid 48Us SL 2Steennge vv heel andCalumnmsmspsdsubleuz 2535851 T Repair nstructionssSl Tiaz8 Service and Parts Operations 2004 Cadillac SRX Steering Steering Wheel and Column Repair Instructions Select a document to view Seal Replacement Intermediate Steering Shaft Intermediate Steering Shaft Replacement Upper Intermediate Steering Shaft Replacement Center Intermediate Steering Shaft Replacement Lower Steering Column Accident Damage Inspection Steering Column Trim Covers Replacement 1 nition Switch Replacement Ignition Lock Cylinder Replacement Ignition Lock Cylinder Case Replacement Multifunction Turn Signal Switch Replacement ver Replacement 1 9001 servdlets BlebShtml 5htmlFilez81158955evessmipubid248Ll amp callld b87845mspsdsubkeuzz535 B Local intranet RETURN MENU Document ID 811995 Back Forvearc gt 2004 Cadillac SRX Print Ignition Switch Replacement Tools Required J 42759 Ignition Switch Connector Release Tool Removal Procedure Caution Reter to SLE Caution m Cautions and Notices Disable the SIE system Remove the theft deterrent control module Reter to Theft Deterrent Control Module Replacement m Theft Deterrent Eotate the key alarm connector 1 90 d
33. provided for seats and restraint systems instrument panels vehicle features and controls service and care maintenance schedules and customer assistance information 1 Click the Owner s Manual option which appears on the publication selection screen if the owner s manual is available for the vehicle requested Figure 8 Click on the desired owner s manual title from the resulting category list 3 Repeat the previous step as your search narrows Select a document to view from the document list offered 2003 Service Information User s Guide 15 RETURN TO MENU Owner s Manual Supplement Selection This selection provides supplemental owner s manual information for the vehicle requested for example how to operate a vehicle s air conditioning cellular phone radio navigation voice recognition system etc 1 Click the Owner s Manual Supplement option which appears on the publication selection screen if an owner s supplement is available for the vehicle requested Figure 8 Click on the desired owner s manual supplement title from the resulting category list 3 Repeat the previous step as your search narrows Select a document to view from the document list offered Owner s Warranty Book s Selection This selection provides warranty and owner assistance information Complete warranty coverage new vehicle limited warranty emission control systems warranties and owner warranty assistance information are all covered und
34. r Service and Parts Operations 2004 Unit Repair Match Allor of these wards search Keyword List Select a category Preface gt General Information gt Driveline Axle gt Transaxle SEARCH amp TEST SEIS ALILI ETIN FHEI BT 1 9001 servlets UASC booktypeid 2 amp pubpsdid 433 bookid 31 stitle 2004 Unit Repairksec_id 585C1 Local intranet RETURN MAIN MENU PIE gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Help e gt d n Back Stop Home Search Favaorntes History Print Address amp 0 0 1 9001 servlets LU HSE beoktpeid22spubpsdid24 335 amp bookid231 amp tte 004 Urnt R epair amp sec Id2 5 5L T Transasle T Service and Parts Operations 2004 Unit Repair Transmission Transaxle Match Allor of these words Search f Entire Manual This section only Keyword List Select a category gt Automatic yee 6 gt Automatic rahismission 4180 S5 E x Automatic Transmission sL40 E SL30 E gt Automatic Transaxle 4740 E 4745 E x Automatic Transaxle 4765 natic Transaxle 4180 1 5007 Jservlets URSIT amp pubpsdid24 3 3 amp ttez 20D4 llniteRepairkmspsdsubkey Ea
35. se links are also shown as bracketed text at the bottom of the screen and are available for selection on most pages within the SI system Clicking one of these icons or text links will open the start page for the particular function no matter where you are within the system Language Note S s default language is English You can select a different language from the drop down menu at the upper right of the SI home page Figure 4 If you are using CDs you must first install the data CDs for the desired language before this option is available 2003 Service Information User s Guide 5 RETURN MAIN MENU Accessing GM Service Publications for Specific Vehicles Follow the steps below and on the continuing pages to access service manuals bulletins and other publications available for a specific GM vehicle 1 At the SI home page Figure 4 you can initiate a vehicle specific search in two ways Figure 6 e Select the vehicle year make and model from the respective drop down menus and click Next or Click the line of bracketed text near the top of the screen to open the vehicle identification number VIN entry screen Figure 7 enter the VIN and then click Submit 2 Atthe publication selection screen for the specified vehicle Figure 8 you can select available options for the various types of publications listed below e Service Manual Bulletins which contain information on all optional and standard equipment for the specified ve
36. son LETIOO0 Serviceability delay default drive DTC engage forward gear inoperative Intermittent LET 1000 loss MIL operation part repair reverse shift TCM transmission slip Sep 25 OOS 3 PIO1385 4T40E Surge Slip Condition Under Load in 2nd 3rd and or 4th body chuaale fourth hesitation hot LGB miss second shift third valve Sen 25 2003 4 201373 Service YME High Effort ta Move Shift Lever 4T40E 4T45E hard Sep 18 2003 To see the documents which have arrived during a different time interval please select the time from the list below and press Submit 2 Weeks ic Weeks p 4 h Deeks Service Information Microsoft Internet Explorer Edt iew Favortes Tools Help RETURN TO MAIN MENU Pel ES Service and Parts Operations Documents which have arrived in the last 2 weeks Bulletins Body and Accessories 1 03 08 49 014 Fuel Gauge Fluctuates Between and 1 4 Tank Goes from 1 4 to Empty Too Quickly Excessive Empty Fuel Reserve Repragram PCM Oct 2 2003 2 03 07 30 047 Diagnostic Information for Yarious_shitt Conditions Inadvertent Switch Activation Oct 2 2005 3 03 08 58 005 Wind Noise at Highway Speeds from Base af Driver Side Left A Pillar Near VIN Plate Area Seal Area with Seam Sealers Oct 2 2003 4 03 08 66 011 SMA Spare Tire Carrier May Rattle Over Rough Surfaces T Pin Lack Difficult to Remove Install Revised Latch
37. turned to the OFF lock position Did you review the Steenng Wheel and Column roto Ge to Steenng Wheel and Column Description Description and Operation Step and Operation V erity that the lock system does not lock Does the lock system operate normally System OE to Step 3 Inspect tor a faulty lock cylinder or release button E to Is the lock cylinder or release button damaged otep to Step 4 Inspect the shift linkage adjustment 4 to Is the shitt linkage adjusted mcorrectly Step 8 to Step 3 gt RETURN TO MENU Edt View Favortes Tools Help A Back Forward Stop Refresh Home Search Favontes History 2004 Cadillac SRX Steering Steering Wheel and Column Match Allor Any of these words PO Search f Entire Manual This section only Keyword List Symptom List OTC List Select a category gt Specifications Schematic and Routing Diagrams p Component Locator p Diagnostic Information and Procedures p s enalrmlnstructions DescriLzion and Operation cial Tools and Equipment lt 1 9001 servlets SMSIE List bookid 30 booktypeid 18SCT Steeringkevc_cat_no 35ksec_id B amp pubpsc Local intranet RETURN MENU gt Service Information Microsoft Internet Explorer Edt View Favortes Tools Hel
38. uments contain images for which special viewing functions are available For example selecting Repair Instructions on the 2004 Cadillac SRX Steering Wheel and Column screen Figure 18 and then selecting Ignition Switch Replacement on the resulting document selection screen Figure 19 opens an illustrated repair instructions document Figure 20 Clicking the magnifying glass icon below each illustration opens an image viewing screen Figure 21 with a special set of tools for viewing the image in more detail The image viewing toolbar icons are described in Figure 22 Note One of the tools the mobile magnifier is especially useful for viewing schematic drawings like the example shown in Figure 23 Figure 18 Repair Instructions selected from category list for the 2004 Cadillac SRX steering wheel and column Figure 19 Ignition Switch Replacement document selected Figure 20 Illustrated repair instructions Figure 21 Image viewing screen showing toolbar Figure 22 Description of SI image viewing toolbar icons Figure 23 Sample schematic drawing showing the mobile magnifier tool function 2003 Service Information User s Guide 10 0 0 9 RETURN MAIN MENU Other Options Other search options are available if you are not looking for service information for a specific vehicle These options are described on page 5 as a group and individually beginning below Finding Information in Unit Repair Manuals Click
39. with generic scan tool This area also includes detailed listings of GM OBD II Diagnostic Parameters used by the Gn Board Diagnostic system for each GM vehicle so equipped Radio Telephone Mobile Radio Installation Guidelines General guidelines for installing radia telephone ar land mobile radio in General Motors vehicles ia 2003 GM Service and Parts Operations al com sewets Home zLanguagemgenlS BR Local intranet RETURN MAIN MENU Enter Network Password 7 x 1 Please type your user name and password af Site service gm cam Realm 512000 User Name User Password Save this password in your password list Lancel RETURN MAIN MENU 3 Service Information Home Microsoft Internet Explorer Edt Favortes Tools Help Ey Service and Parts Operations Specta On uage nalis zi Service Information Home To View a Service Publication First Select the Year and Model of the Vehicle and click on Next Or click here to enter a Vehicle Identification Number Vv INA Year Make Model Select Year Reset Vehicle Selection 5122 Select Madel Select Make Select other options Select and view Unit Repair 57 7 Find a document by its ID bulletin or campaign in Number Search b See the newest bulletins campaigns and preliminary information Latest News

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