Laser Cartridge Troubleshooting Guide
Contents
1. More information available on request 28 Heavy Background or Banding 26 Faded Lines Streaks Areas Down Page continued 4500 4550 only All but black imaging lost Getprinter service clutch CL2 problem 8500 8550 only e Faded black imaging colors OK Get printer service bent black cartridge support bracket 1600 2600 2605 or 3000 3600 3800 Series e Faded red tones Get printer service clouded laser scanner optical mirrors 3500 3550 3700 Series e Faded or missing black imaging Get printer service clutch CL2 problem 27 Random Spots or Sprinkles Dirty printer Remove toner cartridges and transfer belt Vacuum or wipe loose toner from inside printer wipe toner from cartridges belt See Procedure 33 gt Reinstall supplies and retest e Cartridge malfunction Run PQ Troubleshooting test See Procedure 35 gt Compare test print to standard test page and change cartridges as needed e Damaged or stained fuser roller or sleeve Replace fuser e Cartridge malfunction Run PQ Troubleshooting test See Procedure 36 Compare test print to standard test page and change cartridges as needed e Printer malfunction Get printer service high voltage malfunction drum unit 29 Toner Leaks Smears Front or Back of Page Streaks on image side and on transfer belt Wipe off transfer belt and vacuum toner See Procedure 332. Change cartridges as needed Get printer service 30 Repeating Defects or Ghosting 31 Color Cartridge Related Error Messages e Backside markings and toner on transfer belt HP Color LaserJet 4600 4650 only Replace color cartridge streak color cartridge peg problem Getprinter service Multiple defects per page e Cartridge malfunction Run PQ Troubleshooting test See Procedure 36 Observe test prints for defects Replace appropriate toner cartridge Repeating defects or marks e Internal printer problem Get printer service fuser offsetting e 10 10 XX Supply Memory Error Where XX 00 black 01 cyan 02 magenta or 03 yellow Reset printer off on and continue e 10 32 00 Unauthorized Supply Press Select Key V and continue False Install color Cartridge gt Get printer service 3000 3600 3800 Series only e 10 92 XX Cartridge Not Engaged Clear broken lock lever from right side cartridge guide nest Getprinter service cartridge lock lever problem 3500 3550 3700 Series only e 10 92 XX Cartridge Not Engaged Getprinter service IV Procedures 32 Handling Toner Cartridges CAUTION Toner cartridges are delicate mecha nisms and must be handled carefully to ensure proper operation After unpackaging cartridges are particularly vulnerable to handling and dam age from nearby light Here are some handling suggestions for best cartridge
3. 1 Introduction Summary of Assumptions of This Document il Monochrome Image Quality Problems Blank Print Light Print Backgrounding Black Print edge to edge Fine Vertical black Lines Irregular Dark Vertical Lines Dark Fuzzy Vertical Streaks Fine Vertical white Lines White Streaks Horizontal Lines Repeating Defects Random Spots or Sprinkles Ghosting Image Backside Marking Bubbly or Grape Like Pattern Blurred Print Banding Lead or Trailing Edge Backgrounding Character Voids Toner Blasting Cartridge Related Error Messages Color Laser Printer Image Quality Problems Blank Prints No Error Code Blank Print With Error Code Color Density Problems Colors Misregistered Color Plane Registration CPR Faded Lines Streaks Areas Down Page Random Spots or Sprinkles Heavy Background or Banding Toner Leaks Smears Front or Back of Page Repeating Defects or Ghosting Color Cartridge Related Error Messages IV Procedures Handling Toner Cartridges Cleaning a Laser Printer Printing a Configuration Diagnostics Page Adjusting Color Print Densities Printing a PQ Troubleshooting Test Calibrating a Color Laser Printer V Associated Printing Issues Environmental Specifications More About Cartridge Chips 1 Introduction This guide assumes the following e You can open the printer and change a toner cartridge CAUTION Cartridges are delicate mechanisms requiring gentle handling Never shake
4. XYZ 456789ABCDEFGHIJKLMN defghijklmnopqrstuvxyz1 ijkimno OPQRSTUVXXYZ A 4 BC _ amp abcdefghijklmnopqrs STUVXXYZ A amp XYZ ee tuvxyz123456789ABCDEF defghijklmnopqrstuvxyz1 ijklmno GHIJKLMNOPQRSTUVXXY 56 89ABCDEFGHIJKLMN BC ZI N amp abcdefghijkl X mnopqrstuvxyz12345678 e gt to per page A 10 Horizontal Line s e Cartridge malfunction Replace toner cartridge e Internal printer problem Get printer service 5 Em 1 3 to 2 5 or MH lente ge Irty printer optical mirror 32mm to 63m abcdefghijklmnopqrstuvxyz1 5 C n g OPQRSTUVXXYZ Gt 90 amp gt Rep la ce ton er abcdefghijklmnopqrstuvxyz1 OPQRSTUVXXYZ G t 90 amp Ca rtri dge abcdefghijklmnopqrstuvxyz1 d eve p er OPQRSTUVXXYZ A amp Get printer service e Cartridge malfunction Replace toner cartridge e Blocked laser beam pathway f abcdefghijklmnopqrstuvxyz Clear laser beam pathway above toner S TEC 23456789ABCDEF GHKLMN p Re p la ce fuse r defghijklmnopqrstuvxyz cartridge 23456789ABCDEFGHIJKLMN f u se r ro r OPQRSTUVXXYZ A amp ghijklmnopqrstuvxyz1 sleeve defect M 2 9 White Streak s OPaRSTUVIOYZICHS Ne Get prin ter M v e OPQRSTUVXXYZ A amp Cartridge malfunction service een Replace toner cartridge een e Dirty or blocked pri
5. a cartridge toner can leak out after seals have been removed e You use OEM Original Equipment Manufacturer approved letter size plain bond paper CAUTION Non approved media can cause imaging problems or damage the printer e The printer is used under the environmental conditions for which it was intended See Section 38 for details e You can operate the control panel for menu test prints e Paper feeds lengthwise through the printer NOTE Some HP models feed letter pages sideways so print defects repeat across the page rather than down the page Examples include LaserJets 5000 5100 5200 5500 5550 5Si 8000 8100 8150 and 9000 Series e You have another cartridge to cross check against Locate the brief description or go directly to the illustration which best fits your print defect and solution Monochrome Image Quality Problems 1 Blank Print Without error message e Toner seal still installed Remove Seal e Cartridge empty Replace toner cartridge Laser shutter not opening Replace toner cartridge e HP LaserJet 1160 1320 P2015 only Check print cartridge door for broken laser beam shutter tab Check for dislodged laser beam shutter e Printer problem Get printer service With error message e Error code displayed with blank page Interpret error code and troubleshoot accordingly e Printer problem Get printer service e Economode set to ON Turn Economo
6. abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN abcde 23456 abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp Clean transfer roller Replace fuser or Get printer service Leaking cartridge Replace toner cartridge Fuser wand contamination older models only Replace fuser wand e Cartridge malfunction e Bad drum grounding in printer abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp chassis Get printer service abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp Replace toner cartridge 16 Blurred Print e Interrupted paper feed at 17 Banding e Cartridge malfunction e Gear jitter toner on high voltage circuit contaminated fuser roller Get printer service 18 Lead or Trailing Edge Backgrounding e Stiff or thick media 19 Character Void s Poor print media abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OFQRSTUVXXTZiGRSSo amp OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp transfer or fuser Get printer service 234A5678980A ARCDEFGHUEWT MM OFQRSTUVXXTZiGRSSo amp abDcdergnijkimnopaqi uWXyz 3A5678980A ARCDEF O
7. PQRSTUVXXYZ A amp Laser Scanner malfunction Get printer service Poor print media Replace media Replace toner cartridge abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ A amp Adjust density to darker setting gt Repeat adjusting as needed Consult users manual for maximum media thickness Cartridge malfunction IBM Lexmark 4019 4029 4039 4049 Replace toner cartridge Replace media High relative humidity Replace media Consult owners manual for proper environmental conditions Damaged fuser roller or sleeve Replace fuser 20 Toner Blasting Cartridge malfunction Replace toner cartridge Internal printer problem Get printer service 21 Cartridge Related Error Messages 10 XX 00 Supply Error 10 00 00 01 00 10 00 Supply Memory 10 32 00 Unauthorized Supply gt Press Select Key and continue False Install Toner Cartridge Get printer service Color Laser Printer Image Quality Problems 22 Blank Prints No Error Code Any HP Color LaserJet printer Check that all
8. clean internal printer surfaces such as belts or rollers 5 Wipe off loose toner and other debris from toner cartridges and other supply items before reassem bling the printer 6 Run appropriate test prints to clear dust which typi cally remains in the paper path before returning to normal printing 34 Printing a Configuration Diagnostics Pat NOTE This procedure applies to the following HP Color La serJet models 3000 3600 3800 3500 3550 3700 4600 4650 4700 4730 and 5500 5550 Series Recent models such as the 3000 3600 3800 and 4700 4730 Series call this the Di agnostics Page found in the Diagnostics Menu For other HP models see the user or service manual For 3500 3550 3700 4600 4650 and 5500 5550 Series 1 Press the MENU or the Select W button to enter the Menus 2 Press the down arrow V if needed to highlight INFORMATION MENU then press V 3 Press Y to highlight PRINT CONFIGURATION then press Y The Configuration Page will emerge showing bands and blocks of color for judging color densities and color plane registration Another page follows with network configuration for those with JetDirect network cards installed For 3000 3600 3800 and 4700 4730 Series 1 Press the MENU or the Select 4 button to enter the Menus 2 Press the down arrow V to highlight DIAGNOSTICS MENU then press 3 Press Y to highlight PRINT DIAGNOSTICS PAGE then press V The Diagnostics Pag
9. de OFF e Print density set too low gt Adjust print density darker e Cartridge malfunction or out of toner Replace toner cartridge e Bad paper Install approved paper e Transfer roller mounted incorrectly gt Correctly install transfer roller e Internal printer problem Get printer service ebcdefghijkimnoparstuvxyz1 23456789ABCDEFGHUKLMN 5 OPQRSTUVXXYZ e amp abcdefghijkimnopqrstuvxyz 1 23456789ABCDEFGHUKLMN OPORSTUVKKYZIERS HA abedefghijkimnopqrsruvixyz 23456789ABCDEFGHUKLMN OPQRSTUVXXYZ GW e amp ab lt defghijkimnoparstuvxy21 23456789ARCDEFGHIIKLMIN OPORSTUVXKYZIERS NA abcdefghijkimnoparstuvxyz1 23456 789ABCDEFOHIIKLMIN OPORSTUVXXYZIEWSMAR Incorrect print density setting Adjust print density e Cartridge malfunction Replace toner cartridge 4 Black Print edge to edge e Primary charge to cartridge interrupted or missing Get printer service cleaning e Cartridge malfunction gt Replace toner cartridge More information available on request abcdefghijklmnopqrstuyxyz1 23456789ABCDEFGHUKLMN OPQRSTUVXXYZ Gt 9o amp 5 Fine Vertical Black Line s abcdefghijklmnopqrstuyxyz1 e Ca rt ri d nma fu n on 23456789ABCDEFGHIJKLMN OPQRSTUVXXYZ Gs 9o amp abcdefghijklmnopqrstuyxyz1 gt Rep la ce ton er Ca rtri dge 23456789ABCDEFGHUKLMN OPQRSTUVXXYZ G t 9o amp abcdefghijklmnopqrstuyxyz1 Scratched fuser ro
10. e will emerge showing bands and blocks of color for judging color densities and color plane registration 35 Adjusting Color Print Densities NOTE This procedure applies to the following HP Col or LaserJet models 3000 3600 3800 3500 3550 3700 4600 4650 4700 4730 5500 5550 and 9500 For other HP models see the user or service manual 1 Press the MENU or the Select 4 button to enter the Menus 2 Press the down arrow V to highlight CONFIGURE DEVICE then press Y 3 Press Y to highlight PRINT QUALITY then press Y 4 Press Y to select ADJUST COLOR then press V NOTE For HP CLJ 3000 3600 3800 or 4700 4730 models use the next step 5a For HP CLJ models 3500 3550 3700 4600 4650 5500 5550 and 9500 models skip to step 5b 5a Press Y to select HIGHLIGHTS or press Y to MID TONES or again for SHADOWS then press V 5b Select the color you want to darken or lighten For example if the printed page appears to have too much blue cyan you can set cyan from 0 as low as 5 You can do the same with magenta yellow and black Conversely you can deepen a color by adjusting each as high as 5 Press Y to select the desired setting 6 Print a sample page after each set of adjustments and if needed repeat the process for refining col ors 7 Record the color densities adjusted to for future reference NOTE New density settings could take 20 to 100 pages before settling into th
11. er before installing a toner cartridge fitted with a chip At least in the world of HP LaserJets a blown chip does not necessarily totally disable printer operation HP is a registered trademark of Hewlett Packard Company IBM is a registered trademark of International Business Machines Corporation Lexmark is a registered trademark of Lexmark International Inc The trademarks and product numbers used in this document are for compatibility purposes only 2007 All rights reserved Trademarks referenced are property of their respective holders and are used for identification purposes only No company distributing this material shall be liable for errors contained in this document or for incidental or consequential damages connected with the use of this material
12. ese adjustments 36 Printing a PQ Troubleshooting Test NOTE PQ stands for print quality and this test shows individual cartridge performance well This procedure applies to the following HP Color LaserJet models 3000 3600 3800 3500 3550 3700 4600 4650 4700 4730 5500 5550 and 9500 For other HP models see the user or service manual 1 Press the MENU or the Select 7 button to enter the Menus 2 Press the down arrow W repeatedly to highlight DIAGNOSTICS then press V 3 Press W repeatedly to highlight PQ TROUBLE SHOOTING then press Y to print the test pages NOTE The printer will print up to seven or more pages four of which are screens of the four process colors cyan yellow magenta and black Observing these pages highlights specific color cartridge problems 4 Replace color cartridges showing defects and re peat the test to confirm their quality NOTE If defects remain the problem could be an other printer mechanism rather than a cartridge 37 Calibrating a Color Laser Printer NOTE This procedure applies to the follow ing HP Color LaserJet models 3000 3600 3800 3500 3550 3700 4600 4650 4700 4730 5500 5550 and 9500 For other HP models see the user or service manual 1 Press the MENU or the Select button to enter the Menus 2 Press the down arrow V to highlight CONFIGURE DEVICE then press 3 Press Y to highlight PRINT QUALITY then press 4 Press the W
13. ller or sleeve 23456789 ABCDEFGHUKLMN OPQRSTUVXXYZ G 9o amp abcdefghijklmnopqrstuyxyz1 Get printer service 23456709 ABCDEFGHUKLMN OPQRSTUVXXYZ amp Soiled copy scan lens f copier fax mpf all in one only 11 Repeating Detects Clean copy scanner lens 2 per page IBM Lexmark printers only 5 or 125mm spacing 6 Irregular Dark Vertical Line s a es Replace toner cartridge drum defect OPQRBTUVXKYZ A amp abcdefghijklmnopgrstuvxyk e Damaged or stained fuser roller z2ss ssascoeranu m OPORBTUVXXYZIGsS96 amp gt Replace fuser abcdefghijklmnopqrstuvxy 23454789ABCDEFGHIJKLM C t id If ti Mica dien paid Cartridge malfunction eps 9 Replace toner cartridge 3to4 per page 7 Dark Fuzzy Vertical Streak s 3 to 3 7 or 75mm to 94mm spacing e Damaged or stained fuser roller or sleeve Replace fuser i Replace toner cartridge drum defect e Cartridge malfunction Replace fuser fuser roller sleeve defect Replace toner cartridge gt Get printer service mno abcdefghijklmnopqrstuvx 5 BC yz123456789ABCDEFGHIJ BTUVXXYZIGt 90 amp XYZ Free KLMNOPQRSTUVXXYZ defghijklmnopqrstuvxyz1 ijkimno A amp abcdefghijkimno 5 BC pqrstuvxyz123456789AB BTUVXXYZIG t 90 amp XYZ CDEFGHIJKLMNOPQRSTU defghijklmnopqrstuvxyz1 ijkimno E E VXXYZ A amp abcdef BC ghijklmnopqrstuvxyz123 BTUVXXYZIG t 90 amp
14. n Full Calibrate Now routine again if needed and retest e Cartridge malfunction Run PQ Troubleshooting test See Procedure 36 Compare test print to standard test page and change cartridges as needed Corrupted print driver or software Install updated print driver Try printing from different software Retest and compare Test Page to Standard 25 Color Images Misregistered Color Plane Registration CPR Run Configuration Diagnos tic Page See Procedure 34 Compare test print to standard test page gt Run Full Calibrate Now rou tine See Procedure 37 Retest and observe CPR indications Run Full Calibrate Now routine again if needed and retest N Color Misregistration 26 Faded Lines Streaks Areas Down Page Any HP Color LaserJet printer Check that toner cartridge seals and shipping locks have been fully removed Run Configuration Diagnostic Page See Procedure 34 gt Get printer service clouded scanner optics Faded streak and line e Cartridge malfunction Run PQ Troubleshooting test See Procedure 36 Check individual cartridges change cartridges as needed Specific HP Color LaserJet printer 4500 4550 only e Clouded laser scanner optical mirror gt Get printer service 1500 2500 2550 2820 2840 only e Faded to right or left gt Get printer service carousel index problem Faded on right or left side
15. nter optical mirror e 7 per page gt Get printer service 1 5 to 1 7 or 38mm to 43mm spacing Replace toner cartridge abcdefghijl PCR defect 23456789A OPQRSTUV abcdefghijl abcdefghijklmi stuvxyz1 23456789ABCI 1UKLMN OPQRSTUVXX S A amp abcdefghijklmi stuvxyz1 23456789ABCI 1UKLMN OPQRSTUVXX S A amp abcdefghijklmi stuvxyz1 23456789ABCI 1UKLMN OPQRSTUVXX S A amp abcdefghijklmi stuvxyz1 23456789ABCI 1UKLMN OPQRSTUVXXY SAN abcdefghijklmi stuvxyz1 23456789ABCI 1UKLMN OPQRSTUVXX S A amp 23456789A OPQRSTUV abcdefghijl 23456789A OPQRSTUV abcdefghijl 23456789A OPQRSTUV abcdefghijl 23456789A OPQRSTUV More information available on request 12 Random Spots or Sprinkles Debris in cartridge Replace toner cartridge Leaking cartridge Replace toner cartridge Dirty printer Vacuum or wipe toner from paper path See Procedure 33 Get printer service cleaning 13 Ghosting Image 2 to 6 per page spacing 14 Backside Marking e Lower roller contamination Cartridge malfunction Replace toner cartridge Internal printer problem gt Get printer service fuser offsetting abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHUKLMN abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHUKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHUKLMN OPQRSTUVXXYZ A amp abcdefghijklmnopqrstuvxyz1 23456789ABCDEFGHIJKLMN
16. performance Carefully unpackage the toner cartridge just before installing it in the printer Remove toner sealing strip and shipping locks if present from the cartridge before installation Never shake a color toner cartridge toner could leak out creating a mess 4 Never place a toner cartridge near a light source damage to the drum will occur 5 Color machines only Identify the color cartridge slot into which the toner cartridge will be inserted 6 Gently and fully insert the toner cartridge in the printer noting the proper positioning for insertion 33 Cleaning a Laser Printer CAUTION Depending on the model laser printer toner dust paper dust and other materials can ac cumulate after use Carousel type printers such as HP LaserJets 4500 4550 and 1500 2500 2550 2820 are particularly susceptible to buildup Toner leakage could occur due to unusual circumstances When ob serving accumulations careful cleaning will restore printing quality 1 Remove toner cartridges and transfer mechanisms before cleaning the printer observing cautions of the previous section 2 Use a vacuum cleaner with toner filter to vacuum loose material from exposed areas of the paper path especially under toner cartridges 3 Use clean lint free towels to wipe remaining dust or a slightly moistened cloth for areas requiring deeper cleaning 4 Unless otherwise advised DO NOT USE solvents other than water to
17. repeatedly to highlight CALIBRATE NOW FULL CALIBRATE NOW on some models then press Vv 5 Wait for the calibration to complete 6 Print a page and observe changes Repeat this procedure if needed V Associated Printing Issues 38 Environmental Specifications CAUTION Print quality problems might be due to abnormal work environment for example excessively humid or dry conditions Verify that the printer is in a work environment within the following specifications Allowed Temperature 17 to 25 C 10 to 30 C 62 6 to 77 F 50 to 86 F 30 to 70 RH 10 to 80 RH Altitude 5659 0 to 2600 0 to 8530 ft 39 More About Cartridge Chips Most toner cartridges since the HP LaserJet 4100 use chip technology to interact with the printer for reporting a variety of data from numbers of drum turns to detecting cartridge identity as OEM or oth erwise HP color cartridge chips also identify toner color so the printer senses if someone installed a cartridge in the wrong position in the printer Cartridge chips might be referred to by other names such as e labels eeproms or memory tags Recent advancements in chip technology include triggering machine changes to critical imaging set tings depending on their duration of use Improper cartridge installation or other forms of abuse can damage the integrity of cartridge chips Since chips electrically interact with the printer you should turn off the print
18. toner cartridge seals and chocks have been removed Run Configuration Diag nostic Page See Procedure 34 Try different software application driver network connection Get printer service Specific HP Color LaserJet printer 4500 4550 only e Single blank print Replace drum unit Laser shutter not opening Get printer service carousel drive assembly problem Continuous blank prints Replace transfer kit two hole belt problem 4600 4650 only e Single blank print Remove all toner cartridges turn on printer turn off printer then install cartridges and try again shutters not opening Get printer service developer disengagement problem 1500 2500 2550 2820 2840 only e Single blank print Get printer service carousel indexing problem 23 Blank Print With Error Code Any HP Color LaserJet printer Interpret error code and troubleshoot accordingly Get printer service 24 Color Density Problem Light or Dark e Incorrect color density setting Run Configuration Diagnostic Page See Procedure 34 Compare test print to standard test page Adjust colors as needed See Procedure 35 Run Full Calibrate Now routine See Procedure 37 and retest P p 1 Colors too light or dark More information available on request 24 Color Density Problem Light or Dark continued Compare test page to Standard Ru
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