prm marine warranty procedure
Contents
1. being spent in diagnosis the trouble shooting chart in the service manual must be followed in strict sequence 2 Allowances listed under Section A will only be made where no further action is necessary if further repairs are required Section A allowances are understood to be included in allowance B2 split and reassemble gear case halves 3 Allowances B1 B2 and where appropriate B3 will be allowed in respect of all repair operations listed under Section C in addition to the specific allowance against each such repair 4 Allowance D1 D2 will be given against any operation listed in Section A or Section C 5 6 Example 1 5 7 Example 2 PRM150D2 Travel 2 Hours total Diagnosis faulty pump Replace pump Retest TOTAL CLAIM PRM260D2 Travel 5 Hours maximum payable 4 hours 36 per hour Gearbox seized no diagnosis time Remove replace realign Split reassemble gear case Replace bearing Retest TOTAL CLAIM 36 per hour D1 Al D2 B1 B2 CS D2 Minutes 30 15 30 75 Minutes 120 60 75 30 285 72 00 45 00 117 00 th 144 00 171 00 348 00 SECTION 6 Warranty Traction Repairs Time Allowance Code 0001 0002 0003 Code 0004 0005 0006 0007 0008 0009 0010 0011 Remove and replace axle all types Remove and replace gearbox all types Remove and replace drop box all types The above times include diagnosis and retest All u2. in order to prevent the warranty being expired soon after reaching the end user Both this and failures resulting from lack of attention to good storage procedures would in the first instance and could in the second result in claims being rejected SECTION 5 Warranty Marine Repairs Time Allowance 5 1 MINUTES ALLOWED PRM150 PRM260 PRM500 750 PRM1000 Section A Operations performed in situ Al Remove and replace oil pump 15 15 15 15 A2 Remove and replace valve block 15 15 15 15 A3 Replace pressure relief valves 15 15 15 15 A4 Remove and replace output couplings and rear seal N A 60 60 60 5 2 Section B Pre repair operations B1 Remove replace realign transmission offset transmission 120 120 180 270 in line or down angle transmission N A 150 210 300 B2 Split reassemble gear case halves 60 60 60 60 B3 Remove refit angle drive in line unit NA 15 15 15 5 3 Section C Repair Operations C1 Replace output shaft rear oil seal 90 N A N A N A C2 Replace clutch shaft bearing 15 15 15 15 C3 Replace clutch pack including remove replace bearing and pinion 30 45 45 45 C4 Replace drive pinion 15 15 15 15 C5 Replace output shaft rear bearing and or output gear 90 75 75 75 C6 Replace output shaft front bearing 90 30 30 30 C7 Replace input shaft front oil seal 45 45 45 45 5 4 Section D D1 Diagnose fault 30 30 30 30 D2 Retest 30 30 30 30 5 5 1 In order to avoid unnecessary time and effort
3. return of parts and components to assist in obtaining the engineering data to authenticate the cause of the failure or to assist in product improvement Any material returned to the factory at PRM Marine s request may be sent forward collect 3 11 Warranty Claim Review After PRM Marine has completed its review of the claim one copy of the form will be returned to the originator This copy will contain the following information Acceptance non acceptance of claim Reasons for non acceptance Instructions for disposal of parts and components Reasons for rejection of claims will be indicated by code letters a list of these appears on the warranty claim form 3 12 Financial Protection PRM Marine will not accept financial responsibility for rejected claims It is the responsibility of OEMs and distributors to protect themselves by securing deposits or guarantee until a claim is settled Under normal circumstances PRM Marine will not become involved with any dealer or individual 3 13 Warranty Credit Reimbursement of an accepted warranty claim will be by credit note which will be issued when the completed claim form is returned to the OEM or distributor dealer PRM Marine Ltd reserve the right to supply Free of Charge replacement parts Receipt of the credit note completes the performance of any warranty claim and any parts held may then be disposed of in accordance with factory instructions 3 14 VAT All figures menti
4. PRM MARINE WARRANTY PROCEDURE PRM MARINE GEARBOXES SECTION 1 Customer Relationships PRM Marine Ltd believes that it is beneficial to all parties for a good working relationship to be established between the distributor or service dealer and the various customers in his territory The distributor or service dealer is better placed than the factory to provide service of all kinds Customers will therefore be encouraged to deal with the distributor or service dealer if possible and discouraged from dealing with the factory Similarly PRM Marine Ltd believes that customer satisfaction is most likely to be achieved if owners of PRM Marine Ltd product if possible submit any Warranty claims to the distributor or service dealer However customer satisfaction is of prime importance If therefore the original equipment manufacturer OEM or its distributor or service dealer is unable to provide adequate service e g by reason of his being located at a considerable distance from the owner or through lack of adequate knowledge or expertise or for other good or sufficient reason PRM Marine Ltd local distributor or service dealer may be called upon to extend his service to the customer Also in order to promote customer satisfaction PRM Marine Ltd may if it thinks fit deal direct with the OEM s distributor but will keep the OEM informed of such dealings PRM Marine Ltd will refer to the OEM s distributor or service dealer or to PRM Marine s distributor
5. Period Written warranty claims must reach PRM Marine Ltd within thirty days from completion of any repair In circumstances beyond the control of the claimant thirty days grace will be allowed but no claim will be accepted more than sixty days after the completion of warranty work 3 3 Proof of Ownership and Delivery In order to establish eligibility for warranty PRM Marine Ltd reserves the right to request a copy of the invoice or other document relating to the goods 3 4 Replacement Allowance For items replaced under warranty from the OEM s or distributor s stock PRM Marine will reimburse the OEM distributor or dealer the on shelf cost PRM Marine s net ex works price after deducting all tax and discounts plus an additional allowance of 25 to cover transportation insurance Customs duty and any other expenses howsoever incurred 3 5 Replacement Allowance Gearboxes For complete gearboxes replaced under warranty from OEM s or distributor s stock PRM Marine will reimburse the OEM distributor the on shelf cost PRM Marine s net ex works price after deducting all tax and discounts plus an additional allowance of 20 to cover transportation insurance Customs duty etc Prior approval must always be sought from PRM Marine before replacing a complete gearbox assembly It should be noted that PRM Marine do not operate a new for old policy 3 6 If the distributor service dealer takes any actions in relation to a warranty c
6. gearbox ratings and classification is attached 11 PRM Marine Ltd will provide all possible information and assistance to help find solutions to torsional problems but it is the ultimate responsibility of the person assembling the drive and driven equipment to ensure that they are torsionally compatible 12 Specific warranty agreements may exists with certain customers outside not related to this procedure These items together with non reimbursable materials and labour supplied by a distributor are exclusively the responsibility of the distributor OEM or repairer who performs such work SECTION 3 Warranty Administration 3 1 Submission of claims PRM Marine distributors shall submit any claims to PRM Marine promptly OEM dealers shall pass any claim to the OEM promptly who will in turn submit it to PRM Marine for processing All warranty claims from OEM s or distributors for reimbursement by PRM Marine must be submitted on PRM Marine s standard warranty claim form a copy of which is attached to this manual To avoid any delay in processing the claim form must be accurately completed in its entirety except those marked for factory use only and must be typewritten or legibly handwritten Instructions for completion are on the form The address to which claims should be submitted and from which copies of the claim form maybe obtained is Service Department PRM Marine Ltd Barlow Road Coventry CV2 2LD England 3 2 Claim Submission
7. laim which is accepted by PRM Marine in accordance with this warranty procedure and its Conditions of Sale then PRM Marine will reimburse the service dealer distributor for labour and costs of travel actually incurred by the service dealer distributor in accordance with 3 7 and 3 8 subject to the distributor service dealer acting in accordance with this warranty procedure All repairs and other services will be carried out by the distributor service dealer promptly and with reasonable care and skill 3 7 Labour Allowance Reimbursement for labour will be calculated by applying an hourly rate of 36 00 per hour to the times as set out in Section 5 3 8 Travel Allowance Labour for travel will be paid at 36 00 per hour to a maximum of 4 hours travelling time that is 2 hours out and 2 hours back PRM Marine Ltd will not pay mileage allowance inside the 2 hour zone The travel allowance being added to the labour allowance as set out in 3 7 Travel time amp mileage allowance outside the 2 hours travel zone will only be paid by prior arrangement with PRM Marine Ltd before any work is to be carried out Explanatory Note The labour travel allowance will only be paid on claims that comply with PRM Marine s Conditions of Sale fulfill the warranty criteria and on gearboxes where the OEM distributor or dealer repair a gearbox which they previously supplied to the customer or at the request of PRM Marine Ltd 3 9 Special Situations If an
8. n the part of PRM Marine its servants or agents PRM Marine does not include any liability for death or personal injury arising from PRM Marine s negligence 2 6 Illustration of Warranty Cover By way of illustration only the following non exhaustive list of services and expenses are not covered by Warranty 1 Damage or loss related to shipping and handling 2 Towing charges dockage storage fees telephone calls fuels loss of revenue transportation charges overtime pay loss of or damage to personal property cost of oils and lubricants medical expenses 3 Costs of preparatory work related to warranty work such as costs of moving furniture and removing carpet or other installations or fittings 4 Failure caused by use of improper lubricant 5 Failure caused by inadequate cooling 6 Failure caused by non observance of recommended operation and maintenance procedures detailed in PRM Marine s workshop manual 7 Cost of repairs caused by misuse accident neglect or racing 8 Cost of repairs made necessary by installations which do not meet the minimum standards set out in PRM Marine s workshop manual including failures due to misalignment ingress of foreign matter or prop shaft vibration 9 Repeat failures when repair is performed by distributor or OEM 10 Warranty will not be allowed on any gearbox which fails after being used in any application outside the ratings and classification approved by the factory a copy of
9. nits removed and replaced must be returned to PRM Marine assessment All Axles Change hub oil seal in situ Change pinion oil seal in situ Remove and replace clutch housing Remove and replace input oil seal gasket Includes 0006 Remove and replace drive coupling in situ Remove and replace output cover oil seal in situ Includes 0008 Drop Boxes Remove and replace coupling Remove and replace oil seal 240 minutes 150 minutes 60 minutes Ltd within 30 days for PRM Marine Ltd s 60 minutes 30 minutes 15 minutes 30 minutes 15 minutes 30 minutes 15 minutes 30 minutes Nos 0006 0007 0010 and 0011 repairs will be allowed to be added to either 0002 or 0003 No other costs will be considered As Authorised signatory for the below named Distributor Service Dealer I confirm that we have received a copy of the PRM Marine Warranty Procedure dated 1 November 2008 and agree to their incorporation into its Distribution Service Dealer Agreement with PRM Marine Ltd Delete as necessary Full Name of Distributor Service Dealer 00cccc ccc cccccccccccscecteteteeees sees eeeeeeeeeeeeeeees Company Stamp Signed on behalf of PRM Marine Ltd oo eee cee cee cseecreeereeeeeeeeee been eee eae eaeneeaenaees Company Stamp
10. oned in this warranty procedure are exclusive of VAT which shall be applied where applicable SECTION 4 Storage PRM Marine Ltd products are function tested prior to dispatch with a designated oil It should be noted small traces of this oil less than 1 mixed with specified oil can cause foaming in operation which reduces the oil lubricating properties and may reduce the damping effect on any vibration It is recommended that gearboxes be run for 15 minutes and then the oil drained and replaced It is the distributor or service dealer s responsibility to ensure that where storage for any length of time is likely to occur gearboxes are stored in such a way as to avoid any possible deterioration Under no circumstances will PRM Marine Ltd consider warranty claims for any failure or fault on any of its products which can be directly attributable to improper storage Problems of this nature which should be particularly guarded against include corrosion and rusting In order to prevent oil seal distortion each gearbox should be rotated by hand by turning the input shaft at six monthly intervals For guidance the following are some of the points to which attention should be paid All gearboxes and parts should be stored in warm dry surroundings PRM Marine gearboxes are painted with a rust inhibitor which is Lanolin based at room temperature this gives protection for six months Proper stock rotation and storage procedures are advised
11. or service dealer any complaints received direct from customers and the distributor or service dealer concerned is required to deal with these promptly and fairly However the fact that the customer may have referred to the factory direct should not influence the judgment of OEMs distributors or service dealers They must use factory guidelines as approved by PRM Marine Ltd from time to time in appraising and assessing claims and complaints PRM product are sold subject to PRM Marine s Conditions of Sale the attention of OEMs distributors and service providers is drawn to these Conditions a copy of which is attached to this document This warranty procedure is intended to assist distributors and service dealers in understanding their obligations to dealing with warranties however this warranty procedure is not intended to vary PRM Marine s conditions of sale except where expressly stated If there is any conflict or ambiguity between this warranty procedure and PRM Marine s conditions of sale PRM Marine s Conditions of Sale shall prevail unless expressly stated to the contrary SECTION 2 Warranty Statement 2 1 Validity Period PRM Marine s Conditions of Sale sets out PRM Marine s standard warranty You will note that the standard warranty period is 24months from the date of despatch from our premises We may vary the standard warranty by notice to you in writing 2 2 PRM Marine Products Where the PRM Marine Product does not comply wi
12. th its warranty then PRM Marine will at its option either replace the defective product or take such steps as it deems necessary to render the product free from such defects provided that a the goods have been stored installed used and maintained properly and carefully and in accordance with the instruction issued by PRM Marine b PRM Marine has received notice in writing of the alleged defect within fourteen days of its discovery c PRM Marine is given a reasonable opportunity to inspect the product which if required by PRM Marine will be returned to PRM Marine s works at Coventry England for inspection d the owner operator makes no further use of the product which is alleged to be defective after the defect is discovered or ought to have been discovered Subject always to PRM s Conditions of Sale 2 3 Limitation of Liability Your attention is drawn to the various exclusions and limitations of liability of PRM Marine s set out in PRM Marine s Conditions of Sale 2 4 Items not made by PRM Marine For the avoidance of doubt parts or components not manufactured by PRM Marine but supplied by PRM Marine as an integral part of or for use with its products do not have the benefit of a warranty from PRM Marine Ltd 2 5 Advice All recommendations and advice given by or on behalf of PRM Marine as to the methods of installing or using the products or the purposes to which the products may be applied are given without liability o
13. y PRM Marine Ltd product is involved in any occurrence which cannot be regarded as routine e g fire collision or any accident which results in personal injury or damage to the property PRM Marine s Service Department must be notified as soon as possible by telephone fax or e mail In such circumstances it is not necessary for the distributor to route the notification via the OEM who may however also require such notification for his own reasons Every effort must be made to gather information relating to the incident including the events which led up to it names of principals involved in rescue and first aid if applicable and investigating officials A complete written report must be sent to PRM Marine without delay Under no circumstances must any action be taken in respect of such situations without PRM Marine s approval In particular no statement shall be made as to whether PRM Marine may or may not have liability in these instances 3 10 Retention of Failed Components All failed or defective components must be labeled and held for a minimum of 30 days after a claim has been submitted and disposed of only in accordance with Newage s instructions Each label must show customer s name gearbox model and serial number and should be attached to the components at the time repairs are carried out If parts have been lost mislaid or incorrectly labeled the claim may be rejected As part of its review of the claim PRM Marine may request the
Download Pdf Manuals
Related Search