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4.2.2 Error Message and Troubleshooting
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1. Open Heat Error e Troubleshooting method 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit Check if the fuser connector is connected properly Check if the input voltage is normal Service Manual Ce gt Samsung Electronics SCX 483xX SX3 X series 4 Alignment and Troubleshooting e Code e Error message U1 2330 Error U1 2330 Turn off then on e Symptom Cause The temperature control of fuser unit is abnormal Low Heat Error e Troubleshooting method 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated e Code e Error message U1 2340 Error U1 2340 Turn off then on U1 2341 Error U1 2341 Turn off then on e Symptom Cause The temperature control of fuser unit is abnormal Over Heat Error e Troubleshooting method 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage
2. is empty in Tray2 The status LED is red 1 There is no paper in the tray2 2 Actuator Paper Empty is defective 3 Photo Sensor is defective or connection is bad 4 Main Board is defective e Troubleshooting method 1 Load the paper in the tray2 2 If the Actuator Paper Empty is defective replace it 3 If the Photo Sensor is defective replace it Check if the connector is connected properly 4 If the problem persists replace the Main Board e Code e Error message M1 1010 Paper Jam in Tray M1 1110 Paper Jam in Tray M1 1210 Paper Jam in Tray2 e Symptom Cause The jammed paper has occurred in the tray1 2 1 Pick Up or Torque Limiter Roller is contaminated or worn out 2 There is some obstacles in the paper path e Troubleshooting method 1 Clear the jammed paper refer to 4 1 3 2 If the problem persists check the following 2 While pushing the Paper Empty Sensor send the printing data Check if the pick up roller is rotating normally 3 Check if there is any obstacles in the paper path from Pick Up to Feed Sensor The feed roller should be especially checked 4 Print out the Supplies Information Check the Tray 1 2 Roller Life and Tray1 2 Torque Limiter Life If the life came to the end replace the relative roller Service Manual c Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message M1 1610 Paper Jam in MP tray e Symptom Cause The jamme
3. is normal c Check if the thermistor is twisted or contaminated oa o a 4 48 Service Manual Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message U2 1111 U2 1113 Error U2 1111 Turn off then on Error U2 1113 Turn off then on e Symptom Cause LSU Motor does not work normally 1 Harness connection error 2 LSU is defective 3 Main board is defective e Troubleshooting method 1 Execute the LSU motor test in EDC mode Check LSU motor operation sound 2 lf there is no sound remove the right cover Check if the LSU harness is connected on the main board properly picture 3 If it is OK remove the top cover Check if the LSU harness is connected on LSU board properly picture 4 Check if the LSU harness is defective picture 5 Reconnect the LSU harness and then execute the LSU motor test again 6 If the problem persists replace the LSU 7 If the problem persists after replacing LSU replace the main board Service Manual Ta Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message U3 3113 Document jam Remove jam U3 3114 U3 3213 U3 3313 U3 3314 e Symptom Cause A document jam was detected in ADF DADF unit e Troubleshooting method 1 Remove the jammed paper 2 If the problem persists turn the machine off then on 3 Open the ADF DADF COVER OPEN Check if the roller in pick up un
4. 4 Alignment and Troubleshooting 4 2 2 Error Message and Troubleshootin Messages appear on the control panel display to indicate the machine s status or errors Refer to the tables below to understand the messages and their meaning and correct the problem if necessary NOTE Some messages may not appear on the display depending on the options or models Troubleshooting Page ETTE ETTE Error A1 1110 Turn off then on Error A1 1110 Turn off then on 1110 Turn off then on 435page 35 435page C1 1110 P repare new cartridge 4 36 page C1 1120 Replace new cartridge C1 1410 C1 1411 Install toner cartridge 4 36 page M1 1010 M1 1110 Paper Jam in Tray1 4 38 page S4 2111 S4 2112 Memory Full Remove Job 4 46 page Service Manual 4 33 Samsung Electronics SCX 483x 5x3x series Error Code Error Message 4 Alignment and Troubleshooting Troubleshooting Page U1 2340 Error U1 2340 Turn off then on WA nate U1 2341 Error U1 2341 Turn off then on pag U2 1111 Error U2 1111 Turn off then on AAD ace U2 1113 Error U2 1113 Turn off then on pag Error Code Error Message U3 3113 4 U3 3114 Document jam Remove jam 50 page U3 3213 U3 3313 Document jam Remove jam U3 3314 Service Manual CD Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message A1 1110 Error A1 1110 Turn off then on e Symptom Cause After working the main BLDC m
5. 4 Check if there is any obstacles or contamination in the paper path If yes clean or remove it Service Manual 4 42 Samsung Electronics SCX 483xX SX3X series 4 Alignment and Troubleshooting e Code e Error message M2 2310 Paper Jam bottom of duplex e Symptom Cause A paper jam was detected in the bottom of duplex 1 There is some obstacles in the paper path 2 The paper guide in the tray was not adjusted properly 3 The exit sensor was not assembled properly e Troubleshooting method 1 Remove the jammed paper 2 Remove the contamination or obstacles in the paper path 3 Adjust the paper guide properly 4 Check if the exit sensor is assembled properly Reassemble it e Code e Error message M3 1110 Paper Jam in exit area e Symptom Cause A paper jam was detected in the exit area 1 There is some obstacles in the paper path e Troubleshooting method 1 Remove the jammed paper 2 Check if there is any obstacles or contamination in the paper path If yes clean or remove it Service Manual Te Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message M3 2130 Output bin full Remove paper e Symptom Cause The machine detected that the output tray has got full or the bin full sensor is defective 1 Output tray is full 2 Outbin full sensor connection is wrong e Troubleshooting method 1 Remove the paper on the output tray The maximum l
6. Cause The toner cartridge is not installed e Troubleshooting method 1 Turn the machine off then on 2 Remove the toner cartridge Thoroughly roll the cartridge ve or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge Service Manual c Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message C1 1512 Not Compatible Toner cartridge e Symptom Cause Toner cartridge is not compatible e Troubleshooting method 1 Print the supply information report Check information of the toner cartridge 2 Ifthe toner cartridge is not a Samsung genuine toner cartridge replace with new one e Code e Error message H1 1210 Paper jam in Tray2 e Symptom Cause A paper jam was detected in the feed area of the tray2 1 Paper was inserted abnormally or was not loaded in the cassette properly 2 Pick Up unit has a problem e Troubleshooting method 1 Open the Tray2 and remove the jammed paper 2 If there is any defective part in the pick up unit replace it e Code e Error message H1 1222 Pulled Out Tray2 Cassette e Symptom Cause The option tray is not inserted perfectly e Troubleshooting method 1 Remove and re install the option tray Service Manual CED Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message H1 1252 Paper is empty in Tray2 M1 5212 e Symptom Cause Paper
7. d paper has occurred in the MP tray 1 MP Pick Up or MP Torque Limiter Roller is contaminated or worn out 2 There is some obstacles in the paper path e Troubleshooting method 1 Clear the jammed paper If the problem persists check the following 2 While pushing the Paper Empty Sensor send the printing data Check if the pick up roller is rotating normally 3 Check if there is any obstacles in the paper path from Pick Up to Feed Sensor The feed roller should be especially checked 4 Print out the Supplies Information Check the MP Tray Roller Life and MP Tray Torque Limiter Life If the life came to the end replace the relative roller or MP Unit e Code e Error message M1 2210 Tray2 Door Open Close it M1 3221 Not installed tray2 e Symptom Cause The option tray is not inserted perfectly e Troubleshooting method Remove and re install the option tray Service Manual 4 39 Samsung Electronics SCX 483X SX3X series 4 Alignment and Troubleshooting e Code e Error message M1 5112 Paper is empty in tray 1 e Symptom Cause Paper is empty in Tray1 The status LED is red 1 There is no paper in the tray1 2 Actuator Paper Empty is defective 3 Photo Sensor is defective or connection is bad 4 Main Board is defective e Troubleshooting method 1 Load the paper in the tray1 2 If the Actuator Paper Empty is defective replace it 3 If the Photo Sensor is defective replace it Check if th
8. e connector is connected properly 4 If the problem persists replace the Main Board Service Manual ZoD Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message M1 5612 Paper Empty in MP Tray e Symptom Cause Paper is empty in MP Tray The status LED is red 1 There is no paper in the MP tray 2 Actuator Paper Empty is defective 3 Photo Sensor is defective or connection is bad 4 Main Board is defective e Troubleshooting method 1 Load the paper in the MP tray 2 If the Actuator Paper Empty is defective replace it 3 If the Photo Sensor is defective replace it Check if the connector is connected properly 4 If the problem persists replace the Main Board Service Manual oe Samsung Electronics SCX 483xX SX3 X series 4 Alignment and Troubleshooting e Code e Error message M2 1110 Paper Jam inside machine e Symptom Cause A paper jam was detected at the feed sensor 1 The feed sensor is defective 2 The Regi Roller was contaminated or worn out 3 There is some obstacles in the paper path 4 The driving for the toner cartridge has some problem 5 The driving for the fuser unit has some problem e Troubleshooting method 1 Remove the jammed paper If the error persists check the followings 2 Check if the feed sensor connector is connected properly 3 Check if the Regi roller is contaminated or worn out If yes replace it
9. eck if there is any defective part in the scanner unit Gear Belt Motor etc 5 If the problem persists replace the main board e Code e Error message 54 2111 Memory Full Remove Job 4 2112 e Symptom Cause The fax memory is almost full e Troubleshooting method Print or remove the received fax job in Secure Recieve e Code e Error message 6 3123 Network Problem IP Con ict e Symptom Cause Network has some problem IP address con icts with that of other system Communication error There is no response when checking the ping test e Troubleshooting method Change the machine s IP address Set up the IP address in this order Network gt TCP IP IPv4 gt STATIC In case of DHCP or Bootp reboot the machine to receive a new IP address Service Manual Zo Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message 6 3128 802 1x Network Error e Symptom Cause 802 1x Network Error The con rmation was requested for wired port the server has rejected The con rmation protocol is not the same or user information ID Password is wrong e Troubleshooting method Check the setting up for 802 1x con rmation server Re enter the server information and con rmation protocol Re enter the user information e Code e Error message U1 2320 Error U1 2320 Turn off then on e Symptom Cause The temperature control of fuser unit is abnormal
10. it is worn out or contaminated Replace the pick up unit 4 If the document jam occurs continually check the following a Check if the ADF DADF drive unit is working normally b Check if the connection between ADF DADF and scanner is OK e Code e Error message U3 4110 Door of scanner is open e Symptom Cause Scanner door is not closed correctly e Troubleshooting method Close the scanner door Service Manual cD Samsung Electronics SCX 483xX SX3X series
11. oading capacity is 150 sheets based on standard paper 80g m2 2 Check if the Bin full Sensor connector is connected properly Reconnect it or replace the Bin full sensor Service Manual co Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message 1 2411 Error 1 2411 Turn off then on e Symptom Cause A communication error failure has occurred at HDD of main controller e Troubleshooting method 1 Format the hard disk 2 If the problem persists replace the hard disk e Error message Door open Close it e Symptom Cause Door is open or the cover open switch is defective The status LED is red e Troubleshooting method 1 Check if the front door is closed perfectly 2 Check if the rear door is closed perfectly 3 Check if the connection between the main board and HVPS board is correct 4 Check if the cover open switch on HVPS board is operated properly If it is defective replace the HVPS board TT Cover Open Switch F Service Manual 4 45 Samsung Electronics SCX 483X SX3X series 4 Alignment and Troubleshooting e Code e Error message 3 3121 Scanner Locked e Symptom Cause Scanner lock error has occurred CIS does not move e Troubleshooting method 1 Check if the CIS unit is moving when power on 2 Check if the at cable is connected to the CIS unit properly Re connect or replace the cable 3 If the CIS is defective replace it 4 Ch
12. otor the Ready signal has not occurred within 1 sec 1 Harness is defective Connector is not connected properly 2 OPC coupler in the toner cartridge has overloaded 3 Main BLDC motor is defective 4 Engine board is defective e Troubleshooting method X First turn the machine off then on If the error persists refer to the following 1 Check if the motor connector is connected properly Reconnect it 2 OPC coupler has overloaded After removing the toner cartridge rotate the OPC coupler Spec 6 kgf cm If there is any damage the OPC coupler can t rotate well Replace the toner cartridge 3 The main BLDC motor is defective Unplug the connector from the motor carefully Replace the main BLDC motor with new one 4 If the problem persists replace the main board Service Manual 4 35 Samsung Electronics SCX 483x 5x3x series 4 Alignment and Troubleshooting e Code e Error message C1 1110 C1 1120 Prepare new cartridge Replace new cartridge e Symptom Cause The remaining toner cartridge is less than 10 The toner cartridge is at the end of its life e Troubleshooting method 1 Print the supply information report Menu gt System Setupr gt Report gt Supplies Info Check the life remaining of the toner cartridge If its life is at the end turn the machine off and replace the toner cartridge with new one e Code e Error message C1 1410 Install toner cartridge C1 1411 e Symptom
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