Volkswagen Choice - Volkswagen Commercial Vehicles
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1. Minor dents and deformation such as stone damage is acceptable as long as it has not caused major corrosion Any suspected impact damage should be investigated and dealt with professionally as significant damage or distortion to chassis components is not acceptable Exhaust System The system should be properly suspended and in efficient working order with no gas leaks or evidence of blowing from the exhaust system joints and in undamaged condition The exhaust system should be in a condition to meet motor registry requirements in all aspects particularly if fitted with a catalytic converter CAT failure is unacceptable and preventable through e Using the correct fuel e Regular servicing and maintenance e Immediately investigating any poor running symptoms e Not tow or clutch starting for manual transmission of the vehicle Oil Leaks Any serious oil leakage should be rectified at the earliest opportunity Some minor oil misting or dampness around seals or gaskets is acceptable providing oil drips are not present 11 12 Wheels and Wheel Trims Dents or damage to the rim or main body of the wheels are not acceptable All four wheel trims must be intact with no more than minor scuffing due to everyday use If mudflaps are standard equipment they must be intact and properly attached The spare wheel jack and appropriate wheel tools must be stowed properly and in good working order Acceptable Unacceptable Tyr2. aware of some details surrounding the vehicle s required condition at return stage This guide covers details from the mechanics and electrics through to the bodywork and upholstery The Fair Wear and Tear Guide summarises the degree of deterioration judged to be reasonable at the end of a Volkswagen Choice contract period It is also based upon the nominated kilometres you have elected to travel Lack of attention to preventative measures misuse or neglect are the main reasons vehicles experience excessive wear and tear and this guide aims to provide you with a view of what we consider to be fair Volkswagen Financial Services will contact you prior to the end of your Volkswagen Choice contract to determine whether you will be returning the vehicle on the expiry date or otherwise Volkswagen Financial Services will then complete an assessment of your vehicle at that time Some suggestions to ensure that your Volkswagen meets the Fair Wear and Tear expectations e Regular checks of the vehicle to identify any damage e General day to day maintenance e g fluids monitor Any irregular noises or change in performance should tyre pressure and tread depth be taken to an authorised Volkswagen dealership or e Ensure any and all repairs are done by authorised authorised service provider repairers e Ensure that your vehicle is serviced by a Volkswagen e Regularly clean the bodywork upholstery and trim dealer or authorised service p
3. guide has been prepared using the statement of the interpretation of Fair Wear and Tear Guidelines published by the Australian Fleet Lessors Association AFLA X No 19 20 Volkswagen Financial Services is a trading name of Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 Australian Credit Licence 389344 This guide has been prepared using the statement of the interpretation of Fair Wear and Tear Guidelines published by the Australian Fleet Lessors Association AFLA Current at time of printing 1 March 2015 Product Code VWC Fair Wear amp Tear Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 Australian Credit Licence 389344 www vwfinancialservices com au Current at time of printing 1 March 2015 Product code VW_Choice FWT
4. Volkswagen Choice Volkswagen Choice Volkswagen Choice Fair Wear and Tear Tester Q Windscreen glass chips 10mm Body and paint scratches and dents 25mm Tyre Tread Depth Gauge How it works Use the gauge provided to check the current condition of your tyres and ensure they are safe and legal B They are ok E Caution check again soon E They need attention Contact us now for assistance Bumper and trim scuffing 125mm 10 20 30 40 50 60 70 80 90 100 110 120 130 mm Contents Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Introduction Servicing and Documentation Appearance Additional Equipment Badges and Labels Keys and Security Body Damage Dents Paintwork Bumper Sections and Rubbing Strips Window Glass Lamp Glasses and Lens Interior Trim Luggage Area Door Opening Tread Area Controls Rubber Seals Underside Exhaust System Oil Leaks Wheels and Wheel Trims Tyre Wear and Damage Mechanical Condition Brakes Engine Transmission Battery Fair Wear and Tear Guide Summary Introduction You ve taken the time to select the Volkswagen that best reflects your lifestyle Naturally we understand that your Volkswagen represents a valuable investment and you seek to protect that investment As you have decided to purchase the vehicle using Volkswagen Choice we would like to make you
5. e Wear and Damage All tyres including the spare must meet motor registry requirements and comply with the vehicle manufacturer s recommendations of tyre type size and speed rating There should be no obvious damage to sidewalls or tread caused by kerbing or other heavy misuse Acceptable Unacceptable 13 14 Mechanical Condition Regular servicing and maintenance through a Volkswagen dealer or authorised repairer and in accordance with the vehicle manufacturer s servicing programs should keep the vehicle in sound mechanical condition The following examples are conditions usually caused by vehicle neglect or misuse Brakes Brake discs must not be grooved as a result of metal to metal contact Engine The engine must not be seized due to running vehicle with insufficient coolant lubricating oil and with broken internal components Transmission There must not be any slipping erratic gear changing clutch slipping noisy transmission or ineffective synchromesh Battery The battery must be capable of being charged and operate efficiently in all aspects Fair Wear and Tear Guide Summary These descriptions relate to passenger vehicles having travelled less than 100 000 kilometres Wear and tear commensurate with higher kilometres commercial and heavy Acceptable duty usage will generally apply If any of the items below are not acceptable as a fair Fair Wear wear and tear item these will need to be rect
6. ified and may be recharged and Tear Missing Service Manual Owner s Manual X No Missing keys or security system remote if applicable X No Missing damaged cigarette lighter knobs trims aerials X No Missing damaged tools jack X No Information stored in GPS Satellite Navigation systems should be deleted X No 15 16 lor 2 minor chips bullseyes and stars not in field of vision Maior chips bullseyes and stars and minor chips in field of vision Non operational or cracked broken headlights or lenses v Yes X No X No Tyres Unroadworthy Missing spare tyre X No X No Wheel Trims including hubcaps Missing split badly disfigured heavy scuffing Minor scuffing Interior Trim Upholstery Carpets Controls X No v Yes Screw holes from car phone removal Seats trim burnt cut holed ripped visible repairs Soiling to seats and carpets caused by normal use X No X No v Yes Permanent soiling to seats and carpets caused by abuse spills grease etc Rips cuts marks splits to trim and controls Normal odours tobacco smells Missing or inferior quality replacement controls Torn or split luggage area trim panels and floor coverings X No X No v Yes X No X No Paint Body Minor scratching less than 25mm in length and shallow 2 per panel Major scratching more than 25mm in length and deep Minor touch ups or minor flaking Prominent touchups spoils from bird tree droppings
7. major flaking Evidence of poor repairs colour mismatch mis alignment between panels Major abrasions more than 25mm signs of constant use of automatic car wash Dents greater than 20mm diameter or paint surface penetration Dents less than 20mm diameter no paint surface penetration Hail damage buckling distortion missing badges Minor stone chipping on bonnet lower doors wheel guards v Yes X No v Yes X No X No X No X No v Yes X No v Yes 17 18 Prominent areas of major stone chipping Un repaired or poorly repaired aerial holes or aerial must be left in place Damage caused to the vehicle due to the attachment or removal of decals stickers Damage to paintwork from bird and bat droppings X No X No X No X No Mouldings Grille Bumpers Mudflaps Minor parking damage scuffing light scratches Medium damage divots gouging minor dents cracks Major damage rips major dents distortions holes Missing moulds grilles bumpers or mudflaps originally fitted to the vehicle v Yes X No X No X No Underbody Minor dents and deformations Major impact damage Exhaust leaks which are the result of visible damage to the exhaust system v Yes X No X No Mechanical Condition Failure to service and maintain the vehicle as per the manufacturer s recommendations resulting in premature component or assembly failure e g engine seizure metal to metal brakes transmission failure This
8. moved with any damage caused by their attachment or removal made good Any paintwork colour fade due to the attachment of advertising would be chargeable to the user Advertising should never be painted directly onto the vehicle Keys and Security A full set of keys should be available along with a note of their numbers Return of the master key which controls the vehicle s engine management system is mandatory If the vehicle was originally supplied with a security system this should be intact and fully operational including any key or key fob necessary for operation Any additional non standard security system should be fitted according to a recognised standard Body Damage Any damage must be repaired as and when it occurs All work should be completed to a professional standard with any applicable anti corrosion guarantees taken into consideration Obvious evidence of repair such as colour mismatch or mis alignment between panels is vnacceptable Dents Minor dents 20mm in diameter are acceptable as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in Multiple dents occurring on a single panel no matter how small are unacceptable and the panel should be repaired or replaced Acceptable Unacceptable iaai gi Oan 4 Paintwork Small areas of stone chipping door edge chipping and light scratches up to 25mm in length are acceptable relative to the vehicle
9. or Trim The interior should be clean and tidy with no visible burns tears or permanent staining to the seats headlining or carpets Wear and soiling through normal use is acceptable as are any repairs that are not readily visible Stitching that has come apart is unacceptable and needs to be repaired Acceptable Unacceptable 10 Luggage Area Surface scoring and light blemishes that reflect normal use are acceptable but floor coverings and surrounding trim panels should not be torn or split Door Opening Tread Area A reasonable amount of scuffing to the door and luggage area treads and sills is acceptable providing paintwork has not been damaged down to bare metal and aperture seals are not torn Controls All original controls must be intact and operate correctly If replacement has been necessary e g due to theft then equipment of a similar valve and specification preferably of the same manufacture as the original should be fitted All odometer alterations must be reported and vnauthorised odometer changes are unacceptable Information stored in GPS Satellite Navigation Systems should be deleted Missing parts and items will be for your account Rubber Seals Normal wear will cause a certain amount of damage and splits to rubber doors and other seals but any evidence of neglect or misuse is vnacceptable If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn Underside
10. rovider in accordance e Your Volkswagen should not tow beyond its capacity with the manufacturer s handbook Volkswagen Choice Fair Wear and Tear Servicing and Documentation Regular maintenance and servicing should be carried out by a Volkswagen dealer or authorised repairer that will follow the manufacturer s guidelines vsing approved service parts and lubricants only Any defects or damage that occur during normal vehicle use should be rectified as soon as practical The vehicle s instruction book including the full service record and any other documents relating to vehicle equipment are your responsibility and must be intact and available All documents must be in the vehicle on its return to Volkswagen Financial Services including any radio codes Appearance Regular cleaning of both the interior and exterior of the vehicle is required The vehicle should be returned at the end of your contract in a suitably clean condition to allow proper inspection of the paint body and interior Additional Equipment Accessories such as car telephones that have been installed are to be removed and any holes or damage should be made good to a professional standard All standard equipment together with non standard or customised fittings originally supplied must be returned at the end of the contract period Badges and Labels Non standard badges labels or advertising fitted to the bodywork or glass of the vehicle should be re
11. s age and mileage as long as they have not penetrated through to the base metal and caused corrosion If stone chippings have penetrated through the metal suitable touching up should be carried out immediately to prevent further paint deterioration Exterior paintwork should be free from major abrasions more than 25mm in length such as paint damage caused by continual use of automatic car washing and have good gloss and colour Colour mismatch between panels or poorly fitting panels are unacceptable All repairs to the bodywork must be suitably re rust proofed up to the manufacturer s recommended standards Bird excrement should be immediately removed Acceptable Unacceptable JAA NUN IN NN Oe zer BE Bumper Sections and Rubbing Strips Provided these are not broken cracked or deformed a limited amount of scuffing and score marks is acceptable Window Glass Cracks or damage within the driver s sight line are not acceptable and would require windscreen replacement If relatively minor repair using resin impregnation to motor registry standards is acceptable Light scratches and minor chipping around the periphery of the windscreen is accepted as fair wear and tear The windscreen must be able to pass a roadworthy inspection Lamp Glasses and Lens All lamps must be operational Minor scuff marks or scratches are acceptable but holes or cracks in the glass or plastic covers or lamp units are not Interi
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