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HP LaserJet Pro 300 Color MFP and HP LaserJet Pro 400 Color

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5. 1 reubis 40 401 845 10sues 1esn4 pys 10sues 515 5 216 dnyoid ZW SIN dn oiq ZW Buidoje eq mE Jasn4 5157 y 5 5 aui 241 0 E Figure 2 8 Timing diagram CE yud 119 Troubleshooting tools ENWW Figure 2 9 Circuit diagram General circuit diagram dmpld Qr ro Buidoje eg josn prm mem rm
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7. e Dom mn pum S R158 P m i 61 4164 CPU 23p Hor 0t Te ia 85 5 Pm eu s 41 272 7 d 4 samma sg a T R140 1 m NALE 40 AW 4161 Ie 3167 4140 92 ASIC 62p 4165 20 AB va scor sov 1 For CPU WRITER 2140 ASiC 40p a RSSRA E PREGS 9161 Quz SRAD wsicasp 0165 EA SD ceu W167 1 DEMMDEC C34 E socor sov NOTMNT ne RESR Tom 2 140 08 FES nse nn mE 4464 RALSGAINO 2165 4 DRIVER PCA SENSOR 140 H 9 RBLSGANI Jai J161 lt 4161 4168 024 R137 CPU 20p J140 92 BEVMDEC C Asic sap J161 Que T gt cpu sop ins m 1000P 50V NOTMNT 22301070 3140 3 DEVMACC C sic ssp pr lt lt DRIVER 1 1 gt gt CD1 6 ENWW Chapter 2 Solve problems 124 Duplexer PCA diagram
8. sure that the memory card is in the correct slot e sure that the memory card is not defective Chapter 2 Solve problems ENWW e Verify that the flat flexible cable connection from the formatter to the memory card reader assembly is firmly connected e card is not defective and the card is in the correct slot the circuit board might have been inadvertently damaged by an electrostatic discharge from someone inserting a memory card If this is the case replace the memory card reader assembly If the error still occurs replace the formatter Component tests The control panel tests require touching the Left Arrow lt button and the Cancel button on the touchscreen when they are not illuminated Use the figure below to locate these buttons on the touchscreen Figure 2 1 Control panel test Control panel tests Test the control panel display 1 Touch the Setup button 2 Touch the Left Arrow lt button and the Cancel X button at the same time 3 Touch the Setup amp button 4 Open the 2ndry Service menu 5 Touch the Dispaly Test item Test the control panel buttons 1 Touch the Setup X button 2 Touch the Left Arrow button and the Cancel X button at the same time 3 Touch the Setup button ENWW Troubleshooting tools 109 4 Open the 2ndry Service menu 5 Touch the Button Test item Diagrams Plug jack locations Telephone line out port for attaching an e
9. 87 USB fax memory card models 22000010 89 RemoyedheUsB 35 wien Den o ien DRM 89 Duplex reverse drive assembly 222 90 Remove the duplex reverse drive assembly 90 93 ENWW Remove the fuser 93 Reinstall the TUBES 98 Paperdelivery assembly bes EM RR RR GU EU 99 Remove the paper delivery assembly 79 Tray cassettes and optional Tray assembly 2 2 102 2 Solve problems br gebrs du seasons 103 Solve problems CHECHEN UA Mo np SUP DI DIDI EE 104 Menu mdp enu 105 Troubleshooting BOBO ss Re VIPERA ORTU YER URS OPE REF DER REA 106 Pretroubleshooting checklist Leod ttum er Rar 106 iwi pelis MN 107 Tres oles atthe 108 2 omi INSERERE MS 108 108 Network LEDs network models only 108 Controlpanel LEDs 108 Memory card LED memory card models only 108 Component tests ee dne ke pea ee eX pe
10. iim T caa gave 2140 oz FEEDMNA cpu sop qs T 4161 d a escas J140 921 4 EEEDMHB lt cpu szp 1 24 4162 O73 7 RDSGAINO R167 7 hom ul L J161 Q4 RPSGAINI x bid ss 4166 02 Wy HESS CPU 54p o lt poe o Mes s arain at 4 J140 912 Cy cpu ssp 5161 o eT OF sooors sovINOTMNT I H Versions 140 9 cP u s2p d LIAC p o EN eo Sains saaya GL 2 r 3140 0 crus seo d T ome 8 2200125w 4168 J140 CSTPKSL C1 asic 67p 5 h saava J140 25 MEANPVIN asic 63p J161 of we h V or CPU WRITER ava mios pos noa ML ie s163 92 as O ceu asp m J140 0 4 v T ASIC 66p n J168 9 1 mim P Gas i pem 5 3 H td P SOV NOTMNT n H I it METCLCH 4140 gii LCH C asic osp 94 ae R169 m H 1 5K 0 062W a J140 22 MPIPKSL C asic 56p 9167 we 3 ESRMREV 4164 o IUE 140 9 A L p 5161 7
11. 0000 eee enne 71 Remove the wirelss PCA 1 of 2 ek oreet toe e olus pu eo e i Apure 72 hemoveshe wirelss PC 2 eb as ate deett st 72 Remove the DC controller 1 2 02000 1 2000 00 00 00000400000 74 Remove the DC controller PCA 2 of 2 75 Remove the fuser motor assembly 1 of 6 coucou ep ge ia e DOR aaa HAE agg 76 Remove the fuser motor assembly 2 of 77 Remove the fuser motor assembly 3 of 6 77 Remove the fuser motor assembly 4 of 6 78 Remove the fuser motor assembly 5 of 78 Remove the fuser motor assembly 6 of 6 1 41 1 442 22 00000000 000000000000 79 Reinstall the fuser motor assembly is rt ad be ae Qu tata Dio M o 79 Remove the high voltage power supply 1 of 5 80 Remove the high voltage power supply 2 of 5 81 Remove the high voltage power supply PCA 3 of 5 81 Remove the high voltage power supply 4 5 222 82 Remove the high voltage power supply PCA 5 of 5 82 Remove the color misregistration sensor assembly 1 of 4 83 Remove the color misregistration sensor assembly 2 of 4 84 Remove the color misregistration se
12. 16 Pickup roller and separation pad Tray 1 17 Main assemblies RR 20 20 DIMM OVET MT Mn 22 Exe ue oi Mi 23 Document feeder input tray eee rentrer rn nene teri one na 25 Scanner assembly 26 Right front cover and power button 202 2 2 2 2 46 28 Rear Upper COVER Em 30 Paper feed guide assembly 40 2000000 31 ENWW vi RedE dOoO snacks cea ates sd 32 Rearlower cover and rear door links 34 Remove the rearlower cover and rear door links 34 Rear door rib 38 Remove the rear door rib assembly 38 Gies 40 Control panel and right arm mount cci i tts obe tae 41 Reinstall the control panel and right arm mount 42 Upper cover assembly dai bau aid i v ane rons 44 Remove the upper cover assembly 44 Reinstall the upper cover assembly 46 re 48 Remove the left cover 48 Reinstall the left cover ooo e B e a een 50 Front
13. Network Services IPv4 Enable or disable IPv4 and protocols By default each protocol is enabled Link Speed Automatic Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100 Full 100TX Half ENWW Troubleshooting tools 143 Menu item Sub menu item Sub menu item Description HTTPS Enforcement Yes Sets the product so that it communicates only with Web sites that use hypertext transfer protocol secure HTTPS No Restore Defaults Resets all network configurations to their factory defaults Function specific menus The product features function specific menus for copying faxing and scanning To open these menus touch the button for that function on the control panel Copy menu To open this menu touch the Copy button and then touch the Settings button NOTE Settings that you change by using this menu expire 2 minutes after the last copy completes Menu item Sub menu item Sub menu item Description ID Copy Copies both sides of identification cards or other NOTE This item is available small size documents onto the from the main Copy screen You same side of one sheet of paper do not need to touch the Settings button to access it Number of Copies 1 99 Specifies the number of copies Reduce Enlarge Original 100 Specifies the size of the copy Legal to Letter 78 Legal to A4 83 A4 to Le
14. galee t tage 178 Clear jams in the fuser area c dopo in ooa um ett vean 179 Clear jams in the output bin eri o End wd cious qv ello Ro Eod tiia t 180 Clear jams in the duplexBE os pisci sue 181 Salve problems nacre aoe Rb Oe 183 The product picks up multiple sheets of paper 2 2 2 2 2 2 183 The product does not pick up paper er rt epe ert 183 Solve image quality problems ee M E 184 Print quality examples etes ete re Peck ree ER 184 Color image defects 188 Clean the nre t dnd 190 Clean the pickup and separation rollers 190 Clean the dotted eie ae deed quad anid 190 Clean the paper path from the product control panel 190 Clean the scanner glass strip and platen 191 Clean the document feeder pickup rollers and separation 192 touch Screen en oO QE bad OM 193 Solve performance problems corii vo eut ig bi e os e ev 194 Factors affecting print per
15. doo eet RT NERIS 151 Black in wrong ras diea 151 Black Very 152 Canceled scan Clear document sss 152 Canceled send Clear document 2 2 152 Communication error 152 Gyan en GO MES 153 Cyan in wrong position 153 Gyn Very LOW niece Phe 153 Device error press 153 Device is busy Try again later 154 Document feeder door is open 154 Document feeder jam Clear and reload 154 ENWW ENWW Document feeder mispick Reload 154 Door open ee Pe e Een 155 Engine Communication Error 2 155 Engine error Press OK to continue 02222 155 Fax is busy Canceled send octo 155 Fax is busy Redial pending tt cte ei cts 156 Fax receive GITOR 156 Fax Send emor sa or eo tau to e 157 Fax storage is full Canceling the fax receive 157 Fax storage is full Canceling the fax send 157 Fit to Page on flatbed only oec oo to VR 158 Genuine HP supply installed 158 Incompatible lt color gt be tss 158 Install
16. tad do 31 Remove the teed assembly 2 of 2 o obese icis 31 xix Figure 1 33 Figure 1 34 Figure 1 35 Figure 1 36 Figure 1 37 Figure 1 38 Figure 1 39 Figure 1 40 Figure 1 41 Figure 1 42 Figure 1 43 Figure 1 44 Figure 1 45 Figure 1 46 Figure 1 47 Figure 1 48 Figure 1 49 Figure 1 50 Figure 1 51 Figure 1 52 Figure 1 53 Figure 1 54 Figure 1 55 Figure 1 56 Figure 1 57 Figure 1 58 Figure 1 59 Figure 1 60 Figure 1 61 Figure 1 62 Figure 1 63 Figure 1 64 Figure 1 65 Figure 1 66 Figure 1 67 Figure 1 68 Figure 1 69 Figure 1 70 Figure 1 71 Figure 1 72 Figure 1 73 Remove the rear door 1 of 4 cue ona cafu 32 Remove theear door 2 Ob Alc cashes ba x Eo 32 Remove the rear door 3 of 4 te chien D apri eA dieto Lov veri eere v t Dea 33 Remove the rear door 4 of 4 ictu felit eio re e rp voi etg du 33 Remove the rear lower cover and rear door links 1 of 6 34 Remove rearlower cover and rear door links 2 6 35 Remove rearlower cover and rear door links 3 of 6 sss 35 Remove the rear lower cover and link guides 4 of 6 36 Remove the rear lower cover and link guides 5 of 6 36 Remove rearlower cover and rear door links 6 of 6 sss
17. 146 Chapter 2 Solve problems ENWW Menu item Sub menu item Sub menu item Fax Job Status Fax Resolution Standard Fine Superfine Photo Description Displays pending fax jobs and allows you to cancel pending fax jobs Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the document size is smaller Receive Options Print Private Faxes Prints stored faxes when the private receive feature is on This menu item displays only when the private receive feature is turned on The product prompts you for the system password Block Junk Faxes Add Number Delete Number Delete All Numbers Print Junk Fax list Reprint Faxes Modifies the junk fax list The junk fax list can contain up to 30 numbers When the product receives a call from one of the junk fax numbers it deletes the incoming fax It also logs the junk fax in the activity log along with job accounting information Prints the received faxes stored in available memory This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu Forward Fax On Off Polling Receive Phone Book Setup Individual Setup Group Setup Sets product to send all received faxes to another fax machine Allows the product to call another fax machine that has polling sen
18. 184 2 Solve problems The media might not meet HP specifications Use only media that meets HP specifications The paper path might need cleaning Clean the paper path See the complete version of the English service manual One or more of the cartridges might be leaking The cartridge waste tank might be overfilled A single sheet of print media might be defective Try to verify the color of the toner specks and check the cartridge for leaks Check for error code 10 98 XX in the event log The XX portion of the code identifies the cartridge 00 is black 01 is cyan 02 is magenta 03 is yellow If the error was logged replace the appropriate cartridge Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface The media is flawed The media manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for color laser printers Try different paper such as high quality paper that is intended for color laser printers ENWW Problem Vertical streaks or bands appear on the page AaBbc The amount of background toner shading becomes unacceptable AaBbCc AaBbCcc AaBbCc AaBbCc AaBbCc Toner smears appear on the media AaBbCc AaBbcc AaBbCc AaBbCc
19. Document feeder 2 Rear door 3 Output bin 4 Tray 1 172 2 Solve problems ENWW 5 Tray 2 6 Tray 2 jam access area Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear jams from the document feeder 1 Turn the product off 2 Open document feeder cover ENWW Clearjams 173 3 Lift the document feeder roller assembly and gently pull the jammed paper out 4 Close the document feeder roller assembly 174 2 Solve problems ENWW 5 Close the document feeder cover 6 Open the scanner lid If PE is jammed behind the white plastic backing gently pull it out Clear jams in Tray 1 1 Pull the jammed sheet from Tray 1 NOTE If the sheet tears make sure that all of the fragments are removed before you resume printing ENWW Clear jams 175 2 Pull out Tray 2 and place it on a flat surface 3 Lower the jam access tray 176 Chapter2 Solve problems ENWW 4 Remove the jammed sheet by pulling it straight out 5 Push the jam access up to close it and then replace Tray 2 NOTE To close the tray push in the middle or with even pressure on both sides Avoid pushing on one side only ENWW Clearjams 177 Clear jams in Tray 2 1 Open Tray 2 2 Remove the jammed sheet by pul
20. The toner smears easily when touched AaBbCc AaBbCc AaBbCc Cause One or more toner cartridges might be defective Solution Print the Supplies status page to check the remaining life Replace any low toner cartridges The product is set to override the Replace color message and to continue printing Extreme dry low humidity conditions can increase the amount of background shading The extended print mode setting is incorrect One or more toner cartridges might defective The product is set to override the Replace color message and to continue printing Smooth media shows more background than plain media The media might not meet HP specifications If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path The device is not set to print on the type of media on which you want to print Replace any low toner cartridges Check the device environment Try the print job again using the Transfer extended print mode Dry paper setting Replace any low toner cartridges Replace any low toner cartridges Think about using rougher media Use only media that meets HP specifications Clean the media guides Clean the paper In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if y
21. 36 Chapter 1 Removal and replacement ENWW 6 Rotate rear door link until the slot in the link aligns with the tap on the link hinge pin and then remove the rear door link Repeat this step for the remaining rear door link NOTE If you are installing a replacement rearlower cover remove the rear door links from the discarded cover and then install them on the replacement cover Figure 1 42 Remove the rearlower cover and rear door links 6 of 6 ENWW Removal and replacement procedures 37 Rear door rib assembly Before proceeding remove the following components e Right cover See Right cover on page 23 e Rear door See Rear door on page 32 e Rear upper cover See Rear upper cover on page 30 e Rearlower cover See Rearlower cover and rear door links on page 34 Remove the rear door rib assembly 57 NOTE The duplex fan FM2 is a component of the rear door rib assembly 1 BDisconnect one connector callout 1 xx TIP The PCA can be dislodged when disconnecting the connector To secure the PCA carefully push it towards the inside of the product to clear the mounting tabs near the rib assembly callout 2 shows the PCA correctly positioned under the tabs Slide the PCA towards the rib assembly to position the edge of the PCA under the mounting tabs Figure 1 43 Remove the rear door rib assembly 1 of 3 38 Chapter 1 Removal and replacement ENWW 2 Slide the assembly towar
22. 441 4 142 2 202000000000000000000000000000208000 821 20 Remove the print cartridge drawer 2 3 1 1 2000 02000000000000000000000000 280 20 Remove the print cartridge drawer 3 of 3 1 0 0 000000000000000000000 21 Remove the DIMM cover dcc acri 22 Remove the right cover 1 of 3 tug 23 Remove the right cover 2 of 3 sc sitet qub nale qa 23 Remove the right cover 3 of 3 tated 24 Remove the document feeder input tray 1 of 2 25 Remove the document feeder input tray 2 of 2 25 Remove the scanner assembly 1 of 4 dune een eni d xk n ta x er tk 26 Remove the scanner assembly 2 of 4 4 01 020 020402 2 0000001000000000008000000000822 26 Remove the scanner assembly 3 of A 27 Remove the scanner assembly 4 of 4 27 Remove the rear upper cover 1 of 2 30 Remove the rear upper cover 2 2 09 dpt Colts 30 Remove the teed assembly 1 of 2 eap ee
23. Description Part number Table and page 250 sheet paper feeder optional Tray 3 includes cassette 1 8544 000 250 sheet paper feeder optional Tray 3 on page 261 Cartridge tray assembly RM1 804 1 000 Internal assemblies 1 of 6 on page 247 Cassette optional Tray 3 1 8063 000 250 sheet paper feeder optional Tray 3 on page 261 Cassette Tray 2 RM1 8063 000 Internal assemblies 3 of 6 on page 251 Color misregistration sensor assembly RM1 8029 000 Internal assemblies 2 of 6 on page 249 Control panel assembly CE863 60015 Scanner and document feeder main assemblies on page 243 Cover DIMM Cover left Cover lower rear RC3 175 1 000 RL1 3063 000 RC3 1700 000 Covers on page 245 Covers on page 245 Internal assemblies 6 of 6 on page 257 Cover right RC3 1732 000 Covers on page 245 Cover right front Cover upper assembly Cover upper rear DC controller RC3 1733 000 RM1 8060 000 RL1 3068 000 RM1 8039 000 Covers on page 245 Covers on page 245 Internal assemblies 6 of 6 on page 257 PCAs on page 259 Document feeder assembly CE863 60101 Scanner and document feeder main assemblies on page 243 Document feeder input tray CE863 60113 Scanner and document feeder main assemblies on page 243 Document feeder pickup assembly
24. INTS R863 Au 3157 R845 DA841 l 1 WW sf asea di suem i S AM T 1 CPU a6p dr R861 R850 X doe Ee PAER 2841 51 d 72 gt dicas 3 as Em 1 L4 3 6 FSR aee 3 1 7 cP100 CD1 8 ENWW Chapter 2 Solve problems 126 Internal print quality test pages Print quality troubleshooting page The print quality page helps solve problems with print quality Print a print quality page 1 Touch the Setup button 2 Open the Reports menu 3 Scroll to and then touch the Print Quality Page item Print quality assessment page The print quality assessment page diagnostics page prints the calibration and color diagnostics pages On the first page verify that all four toner cartridge colors appear on the page Also verify that the 90 degree angles in the corners are single toner colors and that the color plane registration is correct On the second page verify that there are four print cartridge color sweep bars near the top of thepage From right to left there should be even steps of toner gradation from light to 100 The othersquares on the page are for use only during manufacturing Print a Diagnostics Page 1 Touch the Setup 3 button 2 Open the Reports menu 3 Touch the Diagnostics Page item Print the Configuration Page The configuration
25. gt gt y t100v 200V m z J151 0 2 CHKGND gt J150 o 4155 sist O 1156 E m saava 5 O 2155 J150 Wy POUTS E X J151 dl O 1155 0 10 50V NOTMNT B E 4 CPU 16p es MEE verc R191 J151 OU I J150 ESRPRSS wow T lt lt OPTION gt gt 955 Em opTPKSL 10008 soVINOTMNT g CPUS D 4151 saava ive A E es TI d 5 ESR LVT DUP OPT ENV DEVSL E 9150 Q9 LOOPS Asic 77p dir OARWINGTMNT Wy Zebra pattern 2 lt lt FUSER gt gt Figure 2 14 Duplexer PCA diagram CD1 7 125 Troubleshooting tools ENWW FSR diagram Figure 2 15 FSR diagram 7 1 5 5 1 4 1 1 I casos Reo 490 asos pasa NOTMNT ptm Beso 7 AN soon R865 R832 4 4 7K 0 063W R834 Q831 9200 R833 re 1 4 3 0 063 boo RB62 7500 10 Rea1 qo sano R867 E R842 ces gt ajer liver Tel ocaziermor wer Tim 1 3
26. Scanning error Cannot connect Description The product cannot transmit scan information to a computer Recommended action Verify that the connection cable is not loose or damaged Replace the cable if necessary and try the scan again Settings cleared Description The product has cleared job settings Recommended action Re enter any appropriate job settings Unexpected size in tray Load size Press OK Description The product has detected paper in the tray that does not match the configuration for the tray Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported color Press OK to continue ENWW Description The product has detected a toner cartridge that was not made by HP Recommended action Press the OK button to continue printing Troubleshooting tools 165 If you believe you purchased an HP supply go to www hp com go anticounterteit Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty Used color use Description You are using a toner cartridge that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having a replacement supply on hand Used color installed to accept press OK Description A used color toner cartridge has been installed or moved Recommended action Touch t
27. Pickup roller and separation pad Tray 1 The roller must be rotated into the service position to remove it Z CAUTION Avoid touching the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems NOTE Always replace the separation pad when replacing the pickup roller 1 Turn the product on and wait for it to reach the Ready state Perform the following steps to rotate the roller to the service position NOTE If you have removed Tray 2 to service the product reinstall the tray before turning the power on Xx TIP following steps rotate the engine pickup roller and the Tray pickup roller into the service position Open the 2ndry Service menu by pressing the Left Arrow lt lt button and the Cancel gt lt button simultaneously b Use the arrow buttons to select Pick Roller and then press the button Touch the OK button again to confirm that you want the roller to rotate Listen for the roller to rotate When the roller is done rotating unplug the power cable and then place the power button in the off position NOTE Failure to unplug the product at this point will result in the roller being in the incorrect position for the repair procedure CAUTION Itis important to place the power button in the off position after unplugging the power cable so that the product power does not come on immediately when the power
28. 2 2 92 Remove T OF 8 eet Pio RR E e tt e 93 Remove fuser 2 510 cocto aep MR anl 94 Remove the fuser 3 of 8 PIS E Elo ORE Pla REP 94 Removehe 4 8 imi eoe XO o de NR a I 95 Remove Ine 5 06f xenon uet a EIU OPE 95 Remove the fuser 6 of 8 oues Edu nak ov Edi c EE 96 Remove the tiger ipte ettet tust 96 Remove tie 8 ted kha 97 Reinstallthe fuser coi acid rris denen 98 Remove the paper delivery assembly 1 of 4 99 Remove the paper delivery assembly 2 of 4 100 Remove the paper delivery assembly 3 of 4 100 Remove the paper delivery assembly 4 of 4 101 Remove the tray cassettes and optional Tray 3 assembly 1 of 2 102 Remove the tray cassettes and optional Tray 3 assembly 2 of 2 102 Conftobpanel est c ease ad 109 111 ono Coe e LOTO E EDS E 113 Mot rsand feli
29. 2 of 5 ENWW Removal and replacement procedures 81 4 Disconnect one connector callout 1 and then remove six screws callout 2 Figure 1 109 Remove the high voltage power supply PCA 4 of 5 5 Release ten tabs callout 1 and then remove the high voltage power supply Figure 1 110 Remove the high voltage power supply PCA 5 of 5 82 Chapter 1 Removal and replacement ENWW Color misregistration sensor assembly Before proceeding remove the following components e Printcartridge drawer See Print cartridge drawer on page 20 e Right cover See Right cover on page 23 e Scanner assembly See Scanner assembly page 26 e Rearlower cover See Rear lower cover and rear door links page 34 e assembly See Upper cover assembly on page 44 e Left cover See Left cover on page 48 e Highvoltage power supply PCA See High voltage power supply PCA on page 80 Remove the color misregistration sensor assembly 1 Disconnect one connector callout 1 and then release the wire harness from the guide callout 2 Figure 1 111 Remove the color misregistration sensor assembly PCA 1 of 4 ENWW Removal and replacement procedures 83 2 Release the wire harness from the guide callout 1 NOTE When you remove the sensor assembly later in this procedure pass the connector and wire harness through the hole in the chassis callout 2 Figure 1 112 Remove the
30. 55 0000 Engine internal communication error 55 0601 DC controller NVRAM data error 55 0602 DC controller NVRAM access error 55 1000 DC controller memory error 57 0100 Fan motor error 57 0200 Fan error 59 0160 or main motor rotation error 59 59 0192 Developer motor rotation error 59 CO 59 0240 Transfer alienation failure 59 59 3000 Fuser motor startup error 59 4000 Fuser motor error 59 5000 Image drum motor startup error black 59 5300 Image drum motor startup error yellow 59 6000 Image drum motor rotation error black 59 6300 Image drum motor rotation error yellow 59 7000 Black developer motor startup error 59 7300 Yellow developer motor startup error Troubleshooting tools 169 Table 2 7 Event log messages continued Event code 59 8000 59 8300 59 9000 Table 2 8 Event log only messages Event code 20 0000 Description Black developer motor rotation error Yellow developer motor rotation error ITB motor start error Description Memory out Solution 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 on the power and for the product to initialize If the error persists break the job into smaller jobs that contain fewer pages If the error persists update the firmware NOTE For memory card models adding memory to the DIMM slot might help solve this problem 54 0100 Environmental Sensor error
31. Document feeder input tray Open the document feeder top cover Figure 1 23 Remove the document feeder input tray 1 of 2 Rotate the document feeder input tray up to release it and then remove the tray Xy Hold down the scanner lid while removing the tray It might take considerable pressure to release the tray form the document feeder Figure 1 24 Remove the document feeder input tray 2 of 2 ENWW Removal and replacement procedures 25 Scanner assembly 1 Remove the right cover See Right cover on page 23 2 Disconnect one FFCs callout 1 two connectors callout 2 and one ground wire connector callout 3 Figure 1 25 Remove the scanner assembly 1 of 4 3 Remove four screws callout 1 Figure 1 26 Remove the scanner assembly 2 of 4 26 Chapter 1 Removal and replacement ENWW 4 Slightly lift up the back of the scanner and then slide it toward the front of the product Figure 1 27 Remove the scanner assembly 3 of 4 5 Lift the scanner straight up and off of the product Figure 1 28 Remove the scanner assembly 4 of 4 ENWW Removal and replacement procedures 27 Right front cover and power button 1 Remove the right cover See Right cover on page 23 2 Disconnect the USB PCA connector from the formatter PCA callout 1 and then release the wire from the retainer callout 2 28 Chapter 1 Removal and replacement ENWW 4 Remove one screw and retain
32. Wy L 2 EGE lt lt IOT gt gt ___ ________ on soa gt PREGS 5 HE FEBE e ANA A ell ld 4 lt lt CPU gt gt E HEP qid _ 33 AAA 1 NN217UINOTMNT ais C MEE Ed 0000 RP X amp lt gt aaa g 4 REGS 3 VIF LSR SCN HVT TG nog um 1 fom dns dg amp S885 gang mpm 7 488 2 1 1 24 4 DRIVER SENSOR 55568 Bs H J110 GEk 3 5 FSR LVT DUP ENV saava saava U gava espe DEVSL lt ao ix iH LIN 24 always alive i 2 5 1 pos 24B Shutdowned by interlock SW 5 2110 amp gt opm Yos H I Stand by Sleep lt lt M CPU Writer gt gt 3 3VA ON ON ON 3 3VB ON OFF OFF moneo y 1 CPU R16 saava nn 5 3K 0 063W lt lt TEST PRINT SW gt gt i R18 5 nn ga _ INTA mtem sw H wc 2 nn 9111 CD1 3 121 Troubleshooting tools ENWW Figure 2 11 ASIC diagram s scs22222222222 5 B R123 b E a m E E 5 E 1
33. mu V2d e ei one x ae CECO HAH 5 THe 335 weeds le le g le fg mss FER REE up puz si S E M Aouew fue fouew EH F ts CEA a Eten aw m l bo e be he bebe be bel Uel b bela be le be le EN sm nus 101 ware kl mm 5 sk Inm E wee sosues E oe 5 4 jese ai soar JU enou 1 V2d Ajddns samod E 5 jun 5 Jase ENWW Chapter 2 Solve problems 120 CPU ASIC diagrams Figure 2 10 CPU diagram
34. on page 249 Tray 2 paper pickup roller assembly 1 8047 000 Internal assemblies 3 of 6 on page 251 Tray 2 separation roller assembly 1 4840 000 Internal assemblies 3 of 6 on page 251 USB connector PCA RK2 3846 000 PCAs on page 259 Wireless controller PCA 1150 7938 PCAs on page 259 264 Chapter 3 Parts and diagrams ENWW Numerical parts list ENWW Part number Table 3 17 Numerical parts list Description Table and page 1150 7938 Wireless controller PCA PCAs on page 259 5851 2559 Document feeder pickup assembly Scanner and document feeder main assemblies on page 243 CE682 60001 Fax PCA PCAs on page 259 CE683 60001 Fax PCA Europe only PCAs on page 259 CE855 60001 Formatter PCA PCAs on page 259 CE863 60015 Control panel assembly Scanner and document feeder main assemblies on page 243 CE863 60101 Document feeder assembly Scanner and document feeder main assemblies on page 243 CE863 60113 Document feeder input tray Scanner and document feeder main assemblies on page 243 CE863 60119 Scanner assembly Scanner and document feeder main assemblies on page 243 RC3 1700 000 Cover lower rear Internal assemblies 6 of 6 on page 257 RC3 1732 000 RC3 1733 000 RC3 1751 000 Cover right Cover right front Cover DIMM Covers on page 245 Covers on page 245 Covers on page 245 RK2 3846 000 USB connec
35. 75 0 063 E oos ES 2 5 1 lt 9 n pursweKst_R74 F jOUPFANLIC 3 3K 0 063W_ ons A505 cP10 57 R39 ScNACC p A503 onee 100 0 1W ScNDEC ses A503 ince TR2S A509 4 TRIS R78 INRRSCLK scu Lane ENVHUM IW HVOUTEN anos casos ENVTEMP 5 RIZ HVBALI A503 oed qaom RDSSRA HVDACLK tason E RSSRA TERT A503 tasoa Pony po Rue m BRMMIDEC R129 14000654 asoa pes DRMMACG R128 caa m R81 5 pepesa canes PsREM24AV R79 390 0 063W 4007000397 tasoa s OREVMEG A504 DEVMDI R211 100 0 063W mros 100 0 063W LDCTRLA1 A504 R125 100 0 063 2105 400 0 063W LDCTRL4O GGMPTPKSL R139 dico R10 Aso GGESRMREV R121 200 0 063w FR103 A 200 0 063 LOGTREST AS 2102 200 0 063 LDCTRL20 PASE 2101 300 0 063W LDCTRL21 AS A504 200 0 063w R100 LDCTRL11 d tasoa 100 0 063W 2108 10 om OESRMEG Bor asos tasoa sos o N 4 EL E 2 E N 2 5 55 lt 5 gt 55555555 55 133323 8 0 2552 28888 28 2808 2 gage 88838 3 T T 9 m 7 122 Chapter 2 Solve p
36. China Ae AS DAR torn EFS B irs He PRE ERG HG 4 WE Pb Hg Cd PBDE HEIHE X 0 X 0 0 0 i X 0 0 0 0 0 Tr ri AK 0 0 0 0 0 0 0 0 0 0 0 0 RES LAR HAE X 0 0 0 0 0 RYE X 0 0 0 0 0 3690 0 A SJ T11363 2006 RE X 7 MKA H SEBUCB ED F SJ T11363 2006 SIDE BR CE E i E F RES rf Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti Y netmeli ine Uygundur Restriction on Hazardous Substances statement Ukraine 2008 Ne 1057 ENWW Safety statements 295 Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Swit
37. Covers on page 245 1 8318 000 Multi purpose clutch assembly Internal assemblies 3 of 6 on page 251 1 8544 000 250 sheet paper feeder optional Tray 3 includes cassette 250 sheet paper feeder optional Tray 3 on page 261 1 8609 000 1 8610 000 1 9034 000 1 9036 000 Motor fuser assembly 4 Multi purpose tray assembly Low voltage power supply 110v Low voltage power supply 220v Internal assemblies 5 of 6 on page 255 Internal assemblies 3 of 6 on page 251 PCAs on page 259 PCAs on page 259 Numerical parts list 267 268 Chapter 3 Parts and diagrams ENWW A Service and support e Hewlett Packard limited warranty statement e Premium Protection Warranty LaserJet print cartridge limited warranty statement e Data stored on the print cartridge e End User License Agreement e OpenSSL e Customer support ENWW 269 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 300 color M375nw and HP LaserJet Pro year from date of purchase 400 color M475dn and M475dw HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its
38. LASERJET PRO 300 COLOR LASERJET PRO 400 COLOR MFP Service Manual ef 3 5 4 5 HP LaserJet Pro 300 color M375 and HP LaserJet Pro 400 color MFP M475 Printers Service Manual Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE863 90966 Edition 3 11 2012 Trademark Credits Microsoft Windows Windows and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide Xx TIP Tips provide helpful hints or shortcuts X ps NOTE Notes provide important information to explain a concept to complete task ACAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product N WARNING Warnings alert you to specific procedures that
39. SDRAM used for temporary storage during the process of jobs and for applications running on the operating system When the printer is powered off the memory is erased Non volatile memory The product utilizes 2 1 GB of non volatile memory EEPROM Flash containing the boot code and factory product configuration data required for the device to function No customer print data is stored in non volatile memory There are no steps to clear this data 292 Appendix C Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manvfactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation N WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes can
40. color cartridge 5 aec 158 Invalid driver Press OK inscri nre v D 158 nig rub 159 Jam in area Open door and clear jam 159 Jam in Tray 1 Clear jam and then press 159 er 159 Load Tray 1 TYPE SIZE Press OK to use available media 159 Load Tray 1 PLAIN SIZE Cleaning mode OK to start 160 Load tray X Press OK for available media 160 Magenta Cartridge LOW ves RO Da 160 Magenta in wrong position 160 Magenta Very LOW 160 Manual Duplex Load Tray 1 Press 161 Manual feed SIZE TYPE Press OK to use available media 161 Memory is low Press 161 Memory is low Try again later cui ao ORO 161 Memory low Only 1 copy made Press OK to continue 161 Misprint Press tiet te o rea E EIER 162 6 Nae oen teet pte tette Ue 162 No fax answer Canceled send 2 162 No fax answer Redial pending 1 163 163 Print failure press OK If error repeats turn off then on 163 Remove shipping lock from color cartridge 164 Re
41. contact See www hp com go LJColorMFPM375 www hp com go LIColorMFPMA75 or the support flyer that came in the product box Fax is busy Redial pending Description The fax line to which you were sending a fax was busy The product automatically redials the busy number Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Fax receive error Description An error occurred while trying to receive a fax Recommended action Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and tha
42. d Select the Run Fox Test item If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box Solve fax problems 221 Document feeder paper jam Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message displays Turn the product off then on Print stored faxes that have not been printed Touch the Fax button and then open the Menu menv b Open the Receive Options menu Select the Print Private Faxes item d Provide the password when the product prompts yov Delete stored faxes from memory Touch the Setup amp x button b Open the Service menu Open the Fax Service menu d Select the Clear Saved Faxes item Divide the large fax job into smaller sections and then fax them individually Scanner error Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original onto letter A4 or legal size paper and then resend the fax The control panel displays a Ready message with no attempt to send the fax 222 Check the fax activity log for errors Touch the Fax button and then open the Fax Menu item Open the Fax Report
43. this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA October 2011 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HGQ TRE Standards Europe Herrenberger Strae 140 D 71034 B blingen FAX 49 703 1 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity wireless models 291 Certificate of volatility This is a statement regarding the volatility of customer data stored in memory It also outlines how to securely erase data from the product Types of memory Volatile memory The product utilizes 192 MB of volatile memory
44. 157 Fit to Page on flatbed only Description The copy reduce enlarge feature called Fit to Page applies only to copies made from the flatbed scanner Recommended action Use the flatbed or select another reduction enlargement setting Genuine HP supply installed Description A genuine HP supply was installed Recommended action No action necessary Incompatible color Description You have installed a toner cartridge that is intended for use in a different HP product model The product might not function correctly with this toner cartridge installed Recommended action Install the correct toner cartridge for this product Install color cartridge Description One of the color cartridges is not installed with the door closed Recommended action Install the indicated color cartridge Invalid driver Press OK 158 Description You are using the incorrect printer driver Recommended action Select the printer driver that is appropriate for your product Chapter 2 Solve problems ENWW Invalid entry Description Invalid data or response Recommended action Correct the entry Jam in area Open door and clear jam Description There is a paper jam in the print paper path or output bin Recommended action Clear the jam from the area indicated on the product control panel and then follow the control panel instructions Jam in Tray 1 Clear jam and then press OK Description The product has detec
45. 5 menu b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution Open the Setup 2 menu b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting 232 Chapter 2 Solve problems ENWW Fax quality is poor Fax is blurry or light Increase fax resolution when sending faxes Resolution does not affect received faxes b c d e Open the Setup amp menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Select the correct setting NOTE Increasing resolution slows transmission speed Turn on the Error Correction setting from the control panel b c d e Open the Setup amp menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the On setting Check the print cartridges and replace if necessary Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages ENWW Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings b c d e Open the Setup amp menu Open the System Setup m
46. 5851 2559 Scanner and document feeder main assemblies on page 243 Door front assembly Door rear Driver PCA Fan 1 8064 000 1 8052 000 1 8032 000 2 3847 000 Covers on page 245 Internal assemblies 6 of 6 on page 257 PCAs on page 259 Internal assemblies 4 of 6 on page 253 Fax PCA Chapter 3 Parts and diagrams CE682 60001 PCAs on page 259 ENWW Table 3 16 Alphabetical parts list continued Description Part number Table and page Fax PCA Europe only Feed guide duplex assembly includes transfer roller Formatter PCA CE683 60001 RM1 4879 000 CE855 60001 PCAs on page 259 Internal assemblies 6 of 6 on page 257 PCAs on page 259 Fuser assembly 110v RM1 806 1 000 Internal assemblies 5 of 6 on page 255 Fuser assembly 220v RM1 8062 000 Internal assemblies 5 of 6 on page 255 High voltage power supply Intermediate transfer belt ITB Low voltage power supply 110v Low voltage power supply 220v RM1 803 1 000 RM1 4852 000 RM1 9034 000 RM1 9036 000 PCAs on page 259 Internal assemblies 2 of 6 on page 249 PCAs on page 259 PCAs on page 259 Motor developer DC M1 RL1 3053 000 Internal assemblies 4 of 6 on page 253 Motor drum DC M2 RL1 1800 000 Internal assemblies 4 of 6 on page 253 Motor feed assembly M5 R
47. Connect the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction 27 NOTE Turning off the Error Correction feature can reduce image quality Print the Fox Activity Log report from the control panel to determine if the error occurs with a specific fax number If the error persists contact See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box Document feeder door is open Canceled fax Description The cover at the top of the document feeder is open and the product cannot send the fax Recommended action Close the cover and send the fax again Fax is busy Canceled send ENWW Description The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Solve fax problems 209 Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists
48. France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia 802 11 b g 2 4 2400 2483 5 1 13 100mBr Korean statement 300 00 So 5 AD
49. INCLUDING LOST PROFIT OR OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT YOU Appendix Service and support ENWW Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the print cartridge was first installed the date when the print cartridge was last used the number of pages printed using the print cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product However a customer can choose not to store usage data on the memory chip through the control panel HP collects a sampling of the memory chips from print cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from thi
50. OZone 282 Power CONSUMPTION 282 Toner CONSUMPTION 283 de HILL 283 m 283 HP LaserJet print supplies 283 Return and recycling SUE 283 United States and Puerto Rico 283 Multiple returns more than one cartridge 284 Single MENUS iocos 284 DIMISIT 284 DiGi i 284 deg cc EDEN 285 285 Disposal of waste equipment users in private households in the European Union 285 Ves pp RTT XA 286 Material Safety Data Sheet MSDS 2 2 2 42122000 4 2200 000000000 08 286 287 Declaration 288 xiv ENWW Declaration of conformity wireless models 2 Certificate of volatility c _ _______ ci muli ener re Non volatile SIME UU PM Sale E n Canadian DOC et ssi EET Power cord instructions anos certet erdt bem bp reed px ped pel em ut aad Power
51. Product user guide CE863 90907 MFP User Guide HP LaserJet Pro 300 Color MFP HP LaserJet Pro 400 Color English service manual this CE863 90966 MFP Service Manual manual Supplies and accessories Item Part number Cartridge number Description Toner 410 67901 305A Standard capacity black toner cartridge with HP cartridges ColorSphere toner 411 67901 305A Cyan toner cartridge with HP ColorSphere toner 412 67901 305A Yellow toner cartridge with HP ColorSphere toner 413 67901 305A Magenta toner cartridge with HP ColorSphere toner Memory CB423A 256 MB memory DIMM Paper 1 8063 000 250 sheet paper feeder optional Tray 3 handling N accessories USB cable 8121 0868 2 meter A to B cable NOTE For information about the yield for the cartridges see www hp com go pageyield Actual yield depends on specific use Service parts NOTE The parts in the following table are not shown in the assembly illustrations in this chapter Item Description Part number Regulatory label Blank label 5969 9497 ENWW Order parts by authorized service providers 239 How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the tab
52. RC3 1700 000 Door rear RM1 8052 000 Reverse drive assembly RM1 4880 000 Feed guide duplex assembly includes transfer roller RM1 4879 000 Paper feed guide assembly includes transfer roller RM1 8043 000 Rib assembly rear door RM1 8053 000 Paper pickup guide assembly RM1 805 1 000 For a broken link guide you must replace either the duplexing feed guide assembly or the entire product the interior paper guide is not replaceable ENWW Internal assemblies 257 PCAs Figure 3 9 PCAs 258 Chapter 3 Parts and diagrams ENWW ENWW Table 3 14 PCAs Not shown Description Driver PCA High voltage power supply DC controller Low voltage power supply 110v Low voltage power supply 220v Fax PCA Fax PCA Europe only Wireless controller PCA USB connector PCA Formatter PCA Part number RM1 8032 000 1 8031 000 RM1 8039 000 RM1 9034 000 RM1 9036 000 CE682 60001 CE683 60001 1150 7938 RK2 3846 000 CE855 60001 Internal assemblies 259 Input device s 250 sheet paper feeder optional Tray 3 Figure 3 10 250 sheet paper feeder optional Tray 3 260 Chapter 3 Parts and diagrams ENWW Table 3 15 250 sheet paper feeder optional Tray 3 Description Part number 250 sheet paper feeder optional Tray 3 includes cassette 1 8544 000 Cassette optional Tray 3 RM1 8063 000CN ENWW Input device s 261 Alphabetical parts list Table 3 16 Alphabetical parts list
53. To generate a report for each unsuccessful fax job select the If Error setting To generate a report for each fax job select End of Call setting Fax logs and reports Use the following instructions to print fax logs and reports 216 Chapter 2 Solve problems ENWW Print all fax reports Use this procedure to print all of the following reports at one time 1 Touch the Fax button Last Call Report Fax Activity Log Phone Book Report Junk Fax List Billing Report when Billing Codes are turned on Configuration Report Usage Page 2 Open the Fax Menu menu Open the Fax Reports menu Touch the Print All Fax Reports item Print individual fax reports 1 Touch the Fax button Open the Fax Menu menu Open the Fax Reports menu 4 Touch the name of the report that you want to print ENWW Solve fax problems 217 Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error You can set it to print after the following events Every fax error the factory set default fax error Receive fax error e Never 7 NOTE With this option you will have no indication that a fax failed to be transmitted unless you print a fax activity log 1 Touch the Fax button Open the Fax Menu menu Open the Fax Reports menu Open the Fax Error Report menu and then touch the printing option that you want to use Chang
54. Verify that the DC controller connectors are firmly connected If the error persists replace the temperature humidity sensor If the error persists replace the DC controller 54 0600 54 1100 54 1101 Density sensor error Black density out of range Cyan density out of range 54 1102 Magenta density out of range 54 1103 Yellow density out of range 54 1200 54 1201 54 1202 54 1203 Black density measurement abnormality Cyan density measurement abnormality Magenta density measurement abnormality Yellow density measurement abnormality Verify that the cables between the DC controller and the ITB are firmly connected If the error persists replace the color misregistration sensor If the error persists replace the If the error persists replace the DC controller 170 2 Solve problems ENWW ENWW Table 2 8 Event log only messages continued Event code Description Solution 54 1400 Color plane registration 1 Turn off the power by using the power switch and then wait at least sensor error inline devices 30 seconds only 2 on the power and wait for the product fo initialize 54 1501 Cyan CPR pattern cannot be redd If the error persists verify that the cables between the color misregistration sensor and the DC controller are firmly connected 54 1502 Magenta CPR pattern cannot be read If the error persists replace the color misregis
55. a VPN e network does not appear in the wireless networks list e wireless network is not functioning Wireless connectivity checklist product and the wireless router are turned and have power Also make sure the wireless radio in the product is turned on e service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again e With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again e wireless network is working correctly try accessing other computers the wireless network If the network has Internet access try connecting to the Internet over a wireless connection e encryption method AES TKIP is the same for the product as it is for the wireless access point on networks using WPA security e product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point e product is located away from electronic devices that might interfere with t
56. aeg te ped eee pe ee peg 109 tonis 109 110 ke IG 110 Location of Connectors 111 DC controller 111 Location of major 113 Major componerils 113 and 115 CIT 116 117 Optional 250 sheet cassette 118 General timing Pr ENREES AE CURRERE e Ree POE 119 General circuit diagram HR bis toph n 120 CPUZASIC HEX pk 121 HVT Toner EMP diagram Lacs cuero eter a D E HO E APT 123 Driver Par oec PR E R PAR RH PCR 124 Duplexer tct o 125 case urere E UIS rre 126 Internal print quality 127 Print quality troubleshooting page rnt itta een 127 Print quality assessment rrr rn Hr e eoe b 127 Print the Configuration erm FED Den APRI PER 127 ENWW vii viii Control panel menus S
57. base can easily be dislodged when the pad is removed If the base is dislodged do not loose the spring under the base it is not captive Figure 1 15 Remove the Tray 1 separation pad ENWW Removal and replacement procedures 19 Main assemblies Print cartridge drawer 1 Open the front door 2 Partially pull out the print cartridge drawer and then use small flat blade screwdriver to release one tab callout 1 on the left side of the product Figure 1 16 Remove the print cartridge drawer 1 of 3 3 Carefully rotate print cartridge drawer toward the right side of the product to release it Figure 1 17 Remove the print cartridge drawer 2 of 3 F 7 20 Chapter 1 Removal and replacement ENWW 4 Pull the printcartridge drawer out of the product to remove it Figure 1 18 Remove the print cartridge drawer 3 of 3 ENWW Removal and replacement procedures 21 DIMM cover 1 Open the DIMM cover 2 Lift the cover up to release it and then remove the cover Figure 1 19 Remove the DIMM cover 22 Chapter 1 Removal and replacement ENWW ENWW Open the rear door Remove three screws callout 1 Remove the right cover 1 of 3 Slide the right cover toward the back of the product Remove the right cover 2 of 3 gt Removal and replacement procedures 23 4 Remove the right cover Figure 1 22 Remove the right cover 3 of 3 24 Chapter 1 Removal and replacement ENWW
58. cable is plugged in again d Remove Tray 2 e Perform the remaining steps in this procedure to remove the roller After replacing the roller plug the power cable into the product and then use the power button to turn the power on ENWW Removal and replacement procedures 17 2 Lower the Tray 1 paper pickup assembly by pushing down on the edges of the assembly Figure 1 12 Remove the Tray 1 pickup roller 1 of 3 3 Carefully raise the front of the product A WARNING not place the product face up resting on the rear cover and rear door Excess toner might enter the laser scanner assembly and contaminate the mirrors causing print quality problems The laser scanner is not a FRU If the laser scanner mirrors are contaminated the entire product must be replaced Z CAUTION document feeder and scanner cover are not captive and can open suddenly when the product is placed front side face up Always support the document feeder and scanner cover before placing the product front side face up CAUTION Do not lift the product grasping the front door and Tray 2 cavity Figure 1 13 Remove the Tray 1 pickup roller 2 of 3 18 Chapter 1 Removal and replacement ENWW 4 Release two tabs and then rotate the roller away from the product to remove it Figure 1 14 Remove the Tray 1 pickup roller 3 of 3 5 Release the retainer tabs and then remove the separation pad from the base 2 NOTE The separation pad
59. color calibration The default setting is 48 hours You can turn automatic calibration off Clean Belt This item runs additional belt cleaning cycles Pick Roller This item puts the pickup roller in position for replacement Product resets The product resets Restore Defaults and the initialization perform the same function If possible use the Restore Defaults function in the Service menu If that menu is not accessible use the NVRAM sequence Restore the factory set defaults NOTE Before restoring defaults print a menu structure report and a configuration page Use the information on these pages to reset customer specific settings A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the Jetdirect configuration page You might need to restore the IP address after restoring the defaults 1 Touch the Setup button 2 Open the Service menu 3 Touch the Restore Defaults item The product automatically restarts NVRAM initialization Performing an NVRAM initialization resets the following settings and information e menu settings are reset to factory default values e All localization settings including language and country region are reset A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP
60. color misregistration sensor assembly PCA 2 of 4 3 Remove two screws callout 1 Figure 1 113 Remove the color misregistration sensor assembly PCA 3 of 4 SSS A e 84 Chapter 1 Removal and replacement ENWW 4 Carefully separate the sensor assembly callout 1 from the product pass the wire harness through the hole in the chassis and then remove the assembly NOTE Pass the connector and wire harness through the hole in the chassis See Figure 1 112 Remove the color misregistration sensor assembly PCA 2 of 4 on page 84 Figure 1 114 Remove the color misregistration sensor assembly PCA 4 of 4 AE 4 Reinstall the color misregistration sensor assembly Xy TIP You might have to attempt this reinstall procedure several times before you successfully pass the connector through the hole in the chassis 1 Push the sensor assembly wire harness connector into the hole in the chassis from the ITB side of the product Figure 1 115 Reinstall the color misregistration sensor assembly PCA 1 of 2 ENWW Removal and replacement procedures 85 2 Use a small flat blade screwdriver to guide the connector through the hole Figure 1 116 Reinstall the color misregistration sensor assembly PCA 2 of 2 86 Chapter 1 Removal and replacement ENWW Fan FM1 CAUTION When the fan is reinstalled it must pull air into the product The air flow indicator arrow embossed o
61. computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Change the network settings if necessary Solve wireless network problems e Wireless connectivity checklist e control panel displays the message The wireless feature on this product has been turned off e product does not print after the wireless configuration completes e product does not print and the computer has a third party firewall installed e wireless connection does not work after moving the wireless router or product ENWW Solve product connectivity problems 199 e Cannot connect more computers to the wireless product e The wireless product loses communication when connected to
62. continue printing One or more of the cartridges might not have been engaged properly by the print engine Another toner cartridge might be defective Solution Select color mode instead of gray scale mode Select the correct printer driver Print a configuration page to check whether color displays on the configuration page Replace the color supply Verify that the sealing tape has been completely removed from the toner cartridges Use a different paper such as high quality paper that is intended for color laser printers Verify that the device environment is within humidity specifications Replace any low toner cartridges Replace any low toner cartridges Remove and reinstall the cartridges Remove the toner cartridge for the color that is printing inconsistently and reinstall it The product is set to override the Replace color message and to continue printing Replace any low toner cartridges Chapter 2 Solve problems ENWW ENWW Problem The colors on the printed page do not match the colors as they appear on the screen AaBbCc AaBbCc The finish on the printed color page is inconsistent AaBbCc AaBbCc AdBbCcc AaBbGc Cause The colors on your computer monitor might differ from the device output Solution See the product user guide If extremely light colors or extremely dark colors on scre
63. diagnostics 108 lines printed pages 185 loose toner 185 network problems 198 initialization 205 pages not printing 194 pages printing slowly 194 poweron 107 receive fax 226 repetitive defects 187 reports and tools 108 send fax 219 skewed pages 187 status page 108 text 186 toner scatter 187 toner smear 185 toner specks 184 USB cables 194 using service mode 203 wrinkles 187 ENWW U Upper cover removing 44 usage page 131 USB cable part number 239 USB menu 149 USB port locating 110 troubleshooting 194 V 34 setting 219 vertical lines troubleshooting 185 volume settings 137 Ww warnings iii warranty license 274 print cartridges 272 product 270 paper troubleshooting 186 Web sites customer support 278 Macintosh customer support 278 Material Safety Data Sheet MSDS 286 weight 280 wireless configuring 143 wrinkles troubleshooting 187 ENWW Index 307 308 Index ENWW 2012 Hewlett Packard Development Company L P www hp com 8 6 3 9 8 9 6 6 CE863 90966
64. faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e lf you are using a phone line splitter remove the splitter and set up the phone as a downstream phone e sure the phone is hung up sure the phone is not being used for a voice call when faxing No dial tone lf using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone Cannot send or receive a fax on a PBX line are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product ENWW Solve fax problems 231 Solve general fax problems e Faxes are sending slowly e Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality Retry sending the fax when the line conditions have improved Check with the phone service provider that the line supports fax e Turn off the Error Correction setting Open the Setup amp menu b Open the Service menu Open the Fax Service menu d Open the Error Correction menu e Select the Off setting NOTE This can reduce image quality e white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting Open the Setup
65. loaded incorrectly The media might not meet HP specifications The media might be loaded incorrectly The media might not meet HP specifications The media might be loaded incorrectly If large amounts of toner have scattered around the characters the paper might have high resistivity Solution Ensure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack Use a different paper such as high quality paper that is intended for color laser printers Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray Use a different paper such as high quality paper that is intended for color laser printers Turn over the stack of paper in the tray Use a different paper such as high quality paper that is intended for color laser printers An image that displays at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Software settings might affect image printing In your software program change the tone darkness of the field in which the repeated image displays In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing powe
66. option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISC
67. page lists the current settings and properties of the product You can use this page to check for color plane registration and cartridge half tones Print a configuration page from the product or from one of the Toolbox software programs Print a Configuration Page 1 Touch the Setup button 2 Open the Reports menu 3 Touch the Configuration Report item Service page The service page lists information about paper type settings copy quality settings and other status settings ENWW Troubleshooting tools 127 Print the Service Page 1 Touch the Setup X button 2 Open the Reports menu 3 Touch the Service Page item Clean the paper path To clean the paper path process a cleaning page Print the cleaning page 1 Touch the Setup button 2 Open the Service menu 3 Touch the Cleaning Page item Print quality troubleshooting tools Repetitive image defects If the product output has a consistent repetitive defect then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 2 6 Repetitive image defects Distance between Component Notes identical defects 22 mm 0 87 in Developer roller Replace the toner cartridge 3
68. plastic backing with a chamois or a cellulose sponge to prevent spotting 5 Connect the product and then use the power switch to turn on the product ENWW Clean the product 191 Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover 2 Usea moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 192 Chapter 2 Solve problems ENWW 3 Close the document feeder cover Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust Wipe the touch screen gently with a clean water dampened lint free cloth A CAUTION Use water only Solvents or cleaners can damage the touch screen Do not pour or spray water directly onto the touch screen ENWW Clean the product 193 Solve performance problems Factors affecting print performance Problem Pages print but are totally blank Cause The sealing tape might still be in the toner cartridges Solution Verify that the sealing tape has been completely removed from the toner cartridges The document might contain blank pages Check the document that you are printing to see if content displays on all of the pages The product might be malfunctioning To check the product print
69. problems 219 solve problems fax 232 solving directconnect problems 198 network problems 198 306 Index specifications electrical and acoustic 280 environmental 280 physical 280 specks troubleshooting 184 spots troubleshooting 184 static precautions 3 status page 108 supplies printing 131 storing environmental specifications 280 streaks troubleshooting 185 supplies ordering 238 recycling 283 supplies status page 131 support online 278 System setup menu 136 T technical support online 278 temperature specifications environment 280 tests component 109 copy quality 6 fax quality 6 internal print quality 127 postservice 6 printquality 6 service page 127 text troubleshooting misformed characters 186 timing diagram 119 tips iii toner loose troubleshooting 185 scatter troubleshooting 187 smeared troubleshooting 185 specks troubleshooting 184 toner cartridges part numbers 239 supplies status 131 tools required 3 touch screen clean 193 Tray 1 jams clearing 175 Tray 2 jams clearing 178 Tray 3 partnumber 239 trays jams clearing 178 troubleshooting about 106 blank pages 194 calibration 129 checklist 104 106 color 188 configuration page 108 control panel messages 149 control panel tests 109 curled media 186 demo page 108 diagrams 113 directconnect problems 198 eventlog 108 faded print 184 fax error correction setting 218 faxes 207 image defects 184 jams 172 LED
70. resolution images have fewer dots per inch and show less detail but the document size is smaller and the fax takes less time to Superfine gt ransmit Photo Lighter Darker Sets the darkness of outgoing faxes Fit to Page On Shrinks incoming faxes that are larger than the paper size set for the tray Off Glass Size Letter Sets the default paper size for documents being scanned from the flatbed scanner A4 Dialing Mode Tone Sets whether the product should use tone or pulse dialing Pulse Redial if Busy On Sets whether the product should attempt to redial if the line is busy Off Redial if No Answer On Sets whether the product should attempt to redial if the recipient fax number does not answer Off Redial if Comm Error On Sets whether the product should attempt to redial the recipient fax number if a communication error occurs Off Detect Dial Tone On Sets whether the product should check for a dial tone before sending a fax Off Billing Codes On Enables the use of billing codes when set to On A prompt displays where you can enter the billing code for an outgoing fax Off Extension Phone On When this feature is enabled you can press the 1 2 3 buttons on the extension phone to cause the product to answer an incoming Off fax call Stamp Faxes On Sets the product to print the date time sender s phone number and page number on each page of incoming faxes Off Chapter 2 Solve problems ENWW Menu item Su
71. resumes automatically Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Device error press OK Description Generic engine error ENWW Troubleshooting tools 153 Recommended action This is a warning message only Job output might be affected Device is busy Try again later Description The product is currently in use Recommended action Wait for the product to finish the current job or to finish initializing Document feeder door is open Description The document feeder cover is open or a sensor is malfunctioning Recommended action Make sure that the document feeder cover is closed If the message persists turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Document feeder jam Clear and rel
72. speed Thermal slow down reduces print speed by printing four pages and then pausing for an amount of time before printing continues Other print speed reduction factors Other factors especially during large print jobs that can cause reduced print speeds include cleaning and lubrication occurs every 50 to 80 pages and takes about 60 seconds gt control sequence occurs every 450 pages and takes about 90 seconds Density control sequence occurs every 150 pages and takes about 120 seconds Solve performance problems 195 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 sure the product is turned and that the control panel indicates it is ready o control panel does not indicate the product is ready turn the product off and then on again o control panel indicates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items e Check the light next to the network connection on the product If the network is active the light is green sure that you are using a network cable and not a phone cord to connect to the network sure the network router h
73. statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brovillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions ENWW Additional statements for wireless products 299 Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in
74. the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW Solve performance problems 197 Solve product connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that t
75. this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements ENWW Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptab
76. to respond to a fax command from the local machine due to the connection being interrupted e user at the remote machine may have pressed the Stop button e In rare instances incompatibility between the two machines can cause the remote machine to simply terminate the call To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 Ifthe error persists and error correction is in use for the fax session disable the Error Correction setting Possible causes include the following e The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted user at the remote machine may have pressed the Stop button To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 If the error persists and error correction is in use for the fax session disable the Error Correction setting Fax trace report A fax T 30 trace report has information that can help resolve fax transmission problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 Touch the Setup amp button 2 Open the Service menu 3 Open the Fax Service menu 4 Open the Print T 30 Trace menu and then touch the Now item NOTE This procedure prints a report for the last fax job successful or not
77. to the same network that your computer connects to Open Reports menu and select the Configuration Report item to print the report b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 202 Chapter 2 Solve problems ENWW Service mode functions Service menu Use the control panel Service menu to troubleshoot product problems Service menu settings The Service menu is used to calibrate restore factory default settings and clean the print paper poth The following Service menu items are available e Service used to test diagnose and maintain the fax functionality e Cleaning Page used to remove dust and toner from the print paper path e PowerSave Time used to configure the amount of idle time before the engine enters sleep mode e USB Speed used to set the USB speed e Less Paper Curl used to decrease the fuser temperature which can reduce paper curl e Archive Print used to decrease the likelihood of toner smearing on a print job e Restore Defaults used to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software NOTE This menu item does not reset factory settable settings including formatter number p
78. until the current job is finished before starting a new job Turn the product off and then on to clear the memory Memory low Only 1 copy made Press OK to continue Description The product does not have enough memory to complete the collated copy job ENWW Troubleshooting tools 161 Recommended action Break the job into smaller jobs that contain fewer pages Turn the product off and then on to clear the memory Misprint Press OK Description Feed delay misprint Recommended action Verify that paper is loaded in the input tray Reload paper No dial tone Description The product could not detect a dial tone Recommended action Check for a dial tone on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box No fax answer Canceled send Description Attempts to redial a fax number failed or the Redial if No Answer option was turned off Recommended action Call the recipient to ensure
79. using the telephone cord that came with the product Unplug the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord the wall telephone jack is plugged into the line port Connect the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel If the error persists contact See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box No fax answer Canceled send 212 Description Attempts to redial a fax number failed or the Redial if No Answer option was turned off Recommended action Call the recipient to ensure that the fax machine is on and ready Chapter 2 Solve problems ENWW Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Connect the product phone cord into a jack for another phone line If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box No fax
80. wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which
81. you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 R moval and replacement etas e kid rs brain Pod eu PR dst LEES Removal and replacement strategy 2 22 00 Introduction I Removal and replacement strategy rtr eb ex toa Inn br RR aA Electrostatic discharge Required tools odori Ty SS PATRIE Service approach Before performing service dte ibat eu After performing service _ RES Peu vdd P Test 1 print quoality test T 2 Test 3 fax quality test fax models only 22 2 Paris removal uere Removal and replacement procedures eta rrr ton ER MER VEA UA YU Transter Pickup roller Tray 2 and Tray 3 ax RR 10 Separation roller Trays 2 3 13 Reinstall the separation roller 0000 15 Document feeder pickup roller assembly
82. 0 Internal assemblies 251 Internal assemblies 4 of 6 Figure 3 6 Internal assemblies 4 of 6 Wireless model J166 Jxxx 904 7 995 ws Jxxx gt 2 T cm See PCAs Q Ra 1501 T Ab 252 a SW1 4 J168 T NS ut 4 Chapter 3 Parts and diagrams J2001 J2002 J2003 2 2 V eb 2003 A J4004 SQA ENWW Table 3 11 Internal assemblies 4 of 6 ENWW Description Part number 1 3053 000 Motor developer DC 1 Motor drum DC M2 RL1 1800 000 Fan RK2 3847 000 Internal assemblies 253 Internal assemblies 5 of 6 Figure 3 7 Internal assemblies 5 of 6 4202 254 Chapter 3 Parts and diagrams ENWW Table 3 12 Internal assemblies 5 of 6 Description Part number Motor feed assembly 5 RM1 5419 000 Fuser assembly 110v RM1 8061 000 Fuser assembly 220v RM1 8062 000 Motor fuser assembly M4 RM1 8609 000 Paper delivery assembly RM1 8049 000 ENWW Internal assemblies 255 Internal assemblies 6 of 6 Figure 3 8 Internal assemblies 6 of 6 J704 1703 256 Chapter 3 Parts and diagrams ENWW Table 3 13 Internal assemblies 6 of 6 Description Part number Cover upper rear 1 3068 000 Cover lower rear
83. 1 gt gt J131 astc 108p R238 C114 ici s N wee do i 4133 quens ASIC 38p X cus E na 1 LDCTRLAT F 3 VIF LSR SCN HVT TG C ASIC 124p i oz Vua __ N 1 1 lt Asic 123p 4 al J131 voos c26 1 A7P SOVINOTMNT E N 4131 j are aasre 24 o 131 gt o lt lt SCANNER MOTOR gt gt wu lt lt LASER 1 N gt gt CD1 5 123 Troubleshooting tools ENWW Driver PCA diagram Figure 2 13 Driver PCA diagram 7 5 5 4 3 2 1 i saav ass 8 PASS RDSCPR Ris 4 zl 125 i E Ries c94 bo ud 1 amp OV NOTMNT pm 033 TIS ym 954 7 996 gli i H nie gave 29 4 DAZ 5 R182 2 BSEPE gt opu sap 212 sso 3140 922 FEEOMA LC 83 LA rei gt Mss vals 140 DEA Aq D
84. 1 803 1 000 High voltage power supply PCAs on page 259 RM1 8032 000 Driver PCA PCAs on page 259 RM1 8039 000 DC controller PCAs on page 259 RM1 804 1 000 Cartridge tray assembly nternal assemblies 1 of 6 on page 247 RM1 8043 000 Paper feed guide assembly includes transfer roller nternal assemblies 6 of 6 on page 257 RM1 8045 000 Paper pickup assembly nternal assemblies 3 of 6 on page 251 RM1 8047 000 Tray 2 paper pickup roller assembly nternal assemblies 3 of 6 on page 251 1 8049 000 Paper delivery assembly nternal assemblies 5 of 6 on page 255 RM1 8051 000 Paper pickup guide assembly nternal assemblies 6 of 6 on page 257 RM1 8052 000 Door rear nternal assemblies 6 of 6 on page 257 RM1 8053 000 Rib assembly rear door nternal assemblies 6 of 6 on page 257 RM1 8060 000 Cover upper assembly Covers on page 245 RM1 806 1 000 Fuser assembly 110v Internal assemblies 5 of 6 on page 255 RM1 8062 000 Fuser assembly 220v Internal assemblies 5 of 6 on page 255 266 Chapter 3 Parts and diagrams ENWW ENWW Table 3 17 Numerical parts list continued Part number 1 8063 000 1 8063 000 Description Cassette Tray 2 Cassette optional Tray 3 Table and page Internal assemblies 3 of 6 on page 251 250 sheet paper feeder optional Tray 3 on page 261 1 8064 000 Door front assembly
85. 12mm 3 4 Removal and replacement ENWW Service approach Before performing service e Remove all media from the product e off the power using the power switch e the power cable and interface cable s Place the product on an ESD mat if one is available If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching ESD sensitive part e Remove toner cartridges e Remove the tray 2 cassette After performing service e Connect the power cable e Reinstall the toner cartridges e Reinstall the tray 2 cassette ENWW Service approach Post service tests After service has been completed perform the following tests to verify that the repair or replacement was successful Test 1 print quality test 1 7 eS M m Bm o m oM Verify that you have completed the necessary reassembly steps Make sure that the input tray contains clean unmarked paper Attach the power cable and interface cable and then turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Print a demo page and then verify that the print quality is as expected Send a print job from the host computer and then verify that the output meets expectations If necessary restore any customer specified settings Clean the outside of the product by usin
86. 2 e Rearlower cover See Rearlower cover and rear door links on page 34 e assembly See Upper cover assembly on page 44 Remove the duplex reverse drive assembly 1 Disconnect two connectors callout 1 and then pass the connectors under the rear door rib assembly Figure 1 120 Remove the duplex reverse drive assembly 1 of 4 90 Chapter 1 Removal and replacement ENWW 2 Release the wire harnesses from the retainer callout 1 Figure 1 121 Remove the duplex reverse drive assembly 2 of 4 JE _ mi l 377 a 3 Remove three screws callout 1 Figure 1 122 Remove the duplex reverse drive assembly 3 of 4 5 E E mi x 91 Removal and replacement procedures ENWW 4 Remove the duplex reverse drive assembly Figure 1 123 Remove the duplex reverse drive assembly 4 of 4 92 Chapter 1 Removal and replacement ENWW Fuser NOTE fuser can be removed without removing the scanner assembly and the upper cover assembly However it might be easier to access some of the connectors with these components removed Before proceeding remove the following components e Right cover See Right cover on page 23 e Scanner assembly See Scanner assembly on page 26 e X cover See Rear upper cover on page 30 e Rear door See Rear door on page 32 e Rearlower cover See Rear lower cover and re
87. 31 E electrical specifications 280 electrostatic discharge ESD 3 end of life disposal 285 environmental specifications 280 environmental stewardship program 282 ePrint enabling or disabling 130 error messages control panel 149 error report 167 eventlog 167 error messages fax 209 219 226 error report fax printing 218 error correction setting fax 218 ESD electrostatic discharge 3 European Union waste disposal 285 eventlog 108 F factory defaults restoring NVRAM initialization 205 faded print 184 fans location 115 fax answer mode 133 error report printing 218 error correction 218 reports 146 reports printing all 217 ring type 133 solve general problems 232 unable to receive 226 unable to send 219 V 34 setting 219 fax menu 146 fax PCA removing 69 fax ports locating 110 fax reports printing 146 fax troubleshooting checklist 207 fax quality test 6 304 Index fax quality test 6 Finnish laser safety statement 294 firmware version 204 fonts lists printing 131 formatter PCA removing 69 front door removing 51 fuser assembly diagrams 113 jams clearing 179 G glass cleaning 191 graph paper printing 132 gray background troubleshooting 185 grayscale troubleshooting 188 H HP Customer Care 278 HP ePrint enabling or disabling 130 HP Jetdirect print server NVRAM initialization 205 HP Web Services menu 130 humidity specifications environment 280 image defects troubleshooting 18
88. 37 Remove the rear door rib assembly 1 of 3 vcio de ep V EUR 38 Remove the rear door rib assembly 2 3 1 2 0000 000000000009 39 Remove the rear door rib assembly 3 of 3 39 Replace the link gbide tar 40 Remove the control panel and right arm mount 1 of 3 41 Remove the control panel and right arm mount 2 3 2 2 2 41 Remove the control panel and right arm mount 3 of 3 42 Reinstall the control panel and right arm mount 1 of 2 42 Reinstall the control panel and right arm mount 2 of 2 43 Remove the uppercover assembly 1 of 3 ERR Me PU edi ik 44 Remove the upper cover assembly 2 3 241212 4 02 000000000000000 eene 45 Remove the upper cover assembly 3 of 3 45 Reinstall the upper cover assembly 1 of Y ve RR NR 46 Reinstall the upper cover assembly 2 3 2 2 2002 2020 0000 00000000008 0 46 Reinstall the upper cover assembly 3 3 12 22 2 6 2 2 0 000000000000 47 Remove the lab cover Ll gb d asus t Doo oM ent are Palanan M RUE 48 Remove the left cover 2 of 3 TU 49 Remove the left cover ote eio HR e iei 49 cover cn G
89. 4 image quality repetitive image defects 128 initialization NVRAM 205 interface ports locating 110 internal assemblies parts list 246 internal assembly locations 246 ITB assembly diagrams 113 J jams causes of 172 document feeder clearing 173 locating 172 output bin clearing 180 paper path clearing 179 tracking number of 131 Japanese VCCI statement 293 Jetdirect print server initialization 205 K Korean EMC statement 294 L laser safety statements 293 294 LEDs troubleshooting 108 left cover removing 48 license software 274 light print troubleshooting 184 lightness faded print troubleshooting 184 lines troubleshooting 185 printed pages 185 location setting 204 logs fax error 218 printing all 217 loose toner troubleshooting 185 M Macintosh support 278 material restrictions 285 Material Safety Data Sheet MSDS 286 media curled troubleshooting 186 wrinkled 187 memory initialization 205 part number 239 memory chip print cartridge description 273 menu control panel access 129 copy 144 fax 146 Fax setup 133 Network config 143 Quick Forms 132 scan 148 ENWW Service 141 System setup 136 USB 149 menus control panel HP Web Services 130 map printing 131 Reports 131 mercury free product 285 messages control panel 149 motors location 115 music paper printing 132 N network configuring 143 Network config menu 143 network port locating 110 netw
90. 6 i ir e a sar ARCA RUE 58 Remove the 220i Fes FORO Plu Cdi Qut 58 Remove the IIB 43 ob6 eat pter eben 59 Remove tke tit DAR abe dut 59 Remove the ITB 5 of suisse Mob dut Coi apa tete PRU VIUA 60 Remove the TB of 6 sace 60 Reinstall the TB la na Mo DC 61 Remove motor M1 and motor 2 1 of 6 62 Remove motor 1 and motor M2 2 of 6 ioc c e 63 Remove motor 1 and motor M2 3 of 6 i REGAIN 64 Remove motor 1 and motor M2 4 of 6 65 Remove motor 1 and molor M2 5 of 6 t eter i a ade ei 65 Remove motor 1 and motor 2 6 of 6 a IM RE ERES 66 Reinstall the motor 1 and motor M2 wire harness retainer 67 Remove the Intermediate PCA 1 of 2 ete e boi e ires 68 Remove the Intermediate PCA 2 of 2 va toD Oei E dd ea t mene 68 Remove the formatter 1 of 4 base model 01111000000 70 Remove the formatter 2 of 4 fax model eene nenne 70 Remove the formatter 3 of 4 base model ote ve DU LH dU 71 Remove the formatter 4 of 4 fax model
91. 6 of 6 coc oe Wee utopia o d 256 M TT nm 258 Figure 3 10 250 sheet paper feeder optional Tray 3 260 ENWW xxiii xxiv ENWW 1 Removal and replacement e Removal and replacement strategy e Service approach e Removal and replacement procedures ENWW Removal and replacement strategy This chapter discusses the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does nof support repairing individual subassemblies or problem solving at the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to locate When replacing wire harnesses always use the provided wire loops lance points or wire harness guides Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing indiv
92. 8 mm 1 5 in Primary charging roller Replace the toner cartridge 44 0 mm 1 73 in Registration roller Clean the roller If dirt still displays on the page replace the registration unit 58 mm 2 3 in Fuser sleeve Process a cleaning page If dirt still displays on the page replace the fuser 58 mm 2 3 in Transfer roller Replace the secondary transfer feed unit 63 mm 2 5 in Preasure roller one rotation Process a cleaning page If dirt still displays on the page replace the fuser 75 mm 2 9 in OPC drum Replace the toner cartridge 78 mm 3 in ITB Calibrate the product If dirt still displays on the page replace the ITB unit 128 Chapter 2 Solve problems ENWW Calibrate the product Calibration is a product function that optimizes print quality If you experience any print quality problems calibrate the product Calibrate the product from the control panel Touch the Setup S button Open the System Setup menu 2 3 Open the Print Quality menu 4 Open the Color Calibration menu 5 Touch the Calibrate Now item Calibrate the product from HP ToolboxFX 1 Open HP ToolboxFX 2 Click the Device Settings folder and then click the Print Quality page 3 In the area for Color Calibration select Calibrate Now check box 4 Click the Apply item to calibrate the product immediately Control panel menus Setup Menu To open this menu touch the Setup amp button The following sub
93. 8060 000 RC3 175 1 000 RC3 1732 000 RC3 1733 000 RM1 8064 000 Covers 245 Internal assemblies Internal assemblies 1 of 6 Figure 3 3 Internal assemblies 1 of 6 WON j p 27 Chapter 3 Parts and diagrams 246 Table 3 8 Internal assemblies 1 of 6 Description Part number Cartridge tray assembly 1 8041 000 ENWW Internal assemblies 247 Internal assemblies 2 of 6 Figure 3 4 Internal assemblies 2 of 6 248 Chapter 3 Parts and diagrams ENWW ENWW Table 3 9 Internal assemblies 2 of 6 Description Solenoid Tray 1 SL1 MP tray Color misregistration sensor assembly Intermediate transfer belt ITB Roller paper pickup Tray 1 Part number RM1 5420 000 RM1 8029 000 RM1 4852 000 RL1 1802 000 Internal assemblies 249 Internal components 3 of 6 03010 Figure 3 5 Internal assemblies 3 of 6 ENWW Chapter 3 Parts and diagrams 250 ENWW Table 3 10 Internal assemblies 3 of 6 Description Cassette Tray 2 Multi purpose clutch assembly Pad separation Tray 1 Registration assembly Paper pickup assembly Tray 2 paper pickup roller assembly Tray 2 separation roller assembly Multi purpose tray assembly Part number RM1 8063 000 1 8318 000 1 1785 000 1 4841 000 RM1 8045 000 RM1 8047 000 RM1 4840 000 RM1 8610 00
94. AFETY EMC TELECOM Radio ENERGY USE 60950 1 2005 EN60950 1 2006 A11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 4943 2001 CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ES 203 021 FCC Title 47 CFR Part 68 EN 301 489 1 V1 8 1 2008 04 EN 301 489 17 V2 1 1 2009 05 EN 300 328 V1 7 1 2006 10 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure 290 Appendix Regulatory information ENWW Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex Il and Annex IV EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C 1 accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes
95. EC 60950 1 2005 EN60950 1 2006 11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN62311 2008 GB4943 2001 CISPR22 2005 A1 EN55022 2006 A Class B EN 61000 3 2 2006 EN 61000 3 3 2008 EN 55024 1998 A1 A2 Title 47 CFR Part 15 Class ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ES 203 021 FCC Title 47 CFR Part 68 Regulation EC No 1275 2008 ENERGY 5 Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC Annex Il the EuP Directive 2005 32 EC and carries the CE Marking C accordingly 288 Appendix Regulatory information ENWW This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in a
96. EM 75401 Appendix Regulatory information ENWW Taiwan statement AIDE EBORE PETERET SELMA HI ZH Jes RETE BFR ERIS B HIT HAUT HR SS FEMRE gt WENT BEAR gt TERS HPA Gs FERRE ALTE ESS SE BCS ES BUSES I EE THE Vietnam Telecom wired wireless marking for ICTQC approved products 2 5 a ENWW Additional statements for wireless products 301 302 Appendix C Regulatory information ENWW Index Symbols Numerics 2ndary service menu 203 A accessories ordering 238 acoustic specifications 280 advanced setup fax 134 after service checklist 5 B background gray 185 bands troubleshooting 185 batteries included 285 bin output jams clearing 180 black and white printing troubleshooting 188 blank pages troubleshooting 194 cables USB troubleshooting 194 calibrating color 129 205 Canadian DOC regulations 293 cartridges recycling 283 supplies status page 131 warranty 272 cautions iii characters troubleshooting 186 checklist fax troubleshooting 207 checklists after service 5 preservice 5 pretro
97. INED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 271 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 272 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL
98. LAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 270 Appendix A Service and support ENWW THE WARRANTY TERMS CONTA
99. M1 5419 000 Internal assemblies 5 of 6 on page 255 Motor fuser assembly M4 Multi purpose clutch assembly Multi purpose tray assembly Pad separation Tray 1 Paper delivery assembly Paper feed guide assembly includes transfer roller Paper pickup assembly RM1 8609 000 RM1 83 18 000 RM1 8610 000 RLI 1785 000CN RM1 8049 000 RM1 8043 000 RM1 8045 000 Internal assemblies 5 of 6 on page 255 Internal assemblies 3 of 6 on page 251 Internal assemblies 3 of 6 on page 251 Internal assemblies 3 of 6 on page 251 Internal assemblies 5 of 6 on page 255 Internal assemblies 6 of 6 on page 257 Internal assemblies 3 of 6 on page 251 Paper pickup guide assembly RM1 805 1 000 Internal assemblies 6 of 6 on page 257 Registration assembly RM1 484 1 000 Internal assemblies 3 of 6 on page 251 Reverse drive assembly RM1 4880 000 Internal assemblies 6 of 6 on page 257 Alphabetical parts list 263 Table 3 16 Alphabetical parts list continued Description Part number Table and page Rib assembly rear door RM1 8053 000 Internal assemblies 6 of 6 on page 257 Roller paper pickup Tray 1 RL1 1802 000 Internal assemblies 2 of 6 on page 249 Scanner assembly CE863 60119 Scanner and document feeder main assemblies on page 243 Solenoid Tray 1 511 MP tray RM1 5420 000 Internal assemblies 2 of 6
100. NWW Removal and replacement procedures 55 10 Remove the front door assembly Figure 1 72 Remove the front door assembly 10 of 10 Eme J EST Es Reinstall the front door assembly Use this procedure if you are installing a replacement front door assembly 1 Open Tray 1 and then rotate the retainer arm callout 1 until the tabs on the arm hinge pin align with the slots in the mounting hole on Tray 1 Figure 1 73 Reinstall the frontdoor assembly 1 of 2 y 77 56 Chapter 1 Removal and replacement ENWW 2 Remove the retainer arm from the door assembly and then install it on the replacement door assembly Figure 1 74 Reinstall the frontdoor assembly 2 of 2 ENWW Removal and replacement procedures 57 Intermediate transfer belt ITB 1 Remove the print cartridge drawer See Print cartridge drawer on page 20 2 Open the front door and then remove two screws callout 1 Figure 1 75 Remove the ITB 1 of 6 pm n E 1 3 Carefully rotate color misregistration sensor away from the CAUTION sensor is still attached to the product and cannot be completely removed Figure 1 76 Remove the ITB 2 of 6 v r Ill Il i 58 Chapter 1 Removal and replacement ENWW 4 Disconnect one connector callout 1 Figure 1 77 Remove the ITB 3 of 6 5 Carefully lift up on the front of the to release it CAUTION Avoid touchin
101. PCA and the fax PCA NOTE The base model does not have a fax PCA Figure 1 93 Remove the formatter 3 of 4 base model ENWW Removal and replacement procedures 71 Wireless PCA 1 Remove the right cover See Right cover on page 23 2 Remove one screw callout 1 Disconnect one connector callout 2 at the formatter PCA if you are removing the wireless PCA or disconnect one connector callout 3 if you are replacing the wireless PCA Figure 1 95 Remove the wirelss PCA 1 of 2 3 Remove the wireless PCA callout 1 Figure 1 96 Remove the wirelss PCA 2 of 2 72 Chapter 1 Removal and replacement ENWW DC controller PCA N WARNING not install a replacement formatter and a replacement DC controller at the same time The formatter PCA and the DC controller PCA store important product configuration information NVRAM data that is lost if both PCAs are replaced at the same time When the product power is turned on the formatter restores the NVRAM data to a replacement DC controller Replacing both the DC controller and the formatter at the same time will result in severe print quality problems Replacing the DC controller PCA before the formatter PCA Use the following procedure if you need to install a replacement DC controller and a replacement formatter PCA 1 Install a replacement DC controller PCA 2 the product on and wait for the printcartridge volume indicators t
102. PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license or a readme file You should contact HP support if you cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA Use HP grants you a license to Use copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP
103. Rear lower cover See Rear lower cover and rear door links on page 34 Upper cover assembly See Upper cover assembly on page 44 Left cover See Left cover on page 48 Remove the paper delivery assembly ENWW Disconnect three connectors callout 1 and then release the wire harnesses from the retainer callout 2 Figure 1 133 Remove the paper delivery assembly 1 of 4 Removal and replacement procedures 99 2 Disconnect two connectors callout 1 and then release the wire harness from the wire clip callout 2 Figure 1 134 Remove the paper delivery assembly 2 of 4 100 Chapter 1 Removal and replacement ENWW 4 Remove the paper delivery assembly Figure 1 136 Remove the paper delivery assembly 4 of 4 ENWW Removal and replacement procedures 101 Tray cassettes and optional Tray 3 assembly 1 Tray 2 and Tray 3 cassette Pull the tray straight out of the product to remove it Figure 1 137 Remove the tray cassettes and optional Tray 3 assembly 1 of 2 2 Optional Tray 3 assembly Lift the product straight up from the assembly and then set the product on a sturdy level surface CAUTION Lift the product by using the right and left side hand holds Do not lift the product by grasping the Tray 2 cassette or the cavity created if the cassette is removed Figure 1 138 Remove the tray cassettes and optional Tray 3 assembly 2 of 2 102 Chapter 1 Removal and replacement ENWW 2 Solv
104. SUS ERR EAE BER 254 Internal assemblies 6 of 6 ecrire erret atrae c aU P 256 e OT 258 TT TE T 260 ENWW xiii 250 sheet paper feeder optional Tray 3 2 21 0 0 410 0 0 260 Alphabetical 262 cL 265 Appendix A Service and support 269 Hewlett Packard limited warranty statement 900000000 270 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 272 Dota stored on the 273 End User License Agreement scatet Yee ele el eheu st etae eife GN M D 274 OMM ETT 277 iren 278 Appendix Product specifications oiciiscssicssesesssscasadssavesnssipesssoesiansssansssdeessdenssdensousnsouenasons 279 Physical UNO MM 280 Power consumption electrical specifications and acoustic emissions 280 Environmental specifications 280 Appendix Regulatory information 281 FCC M ER 282 Environmental product stewardship program 282 Protecting the environment oec 282
105. Set as New Defaults Saves any changes you have made to this menu as the new defaults 148 2 Solve problems USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive Use the arrow buttons to scroll through the documents Touch the names of documents that you want to print Touch the summary screen to change settings such as the number of copies the paper size or the paper type Touch the Print button when you are ready to print the documents View and Print Photos Previews photos on the USB drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo that you want to print You can adjust the settings and you can save the changes as the new default settings When you are ready to print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF document or image on the USB flash drive Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing
106. Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 274 Appendix A Service and support ENWW ENWW 10 11 TRANSFER Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA U
107. a Configuration page Pages print very slowly NOTE The product print speed is effected by various factors for example media size or page complexity Pages did not print Heavier media types can slow the print job Complex pages can print slowly Print on a different type of media Proper fusing might require a slower print speed to ensure the best print quality Paper type not set correctly The product might not be pulling media correctly The media is jamming in the device Select the type to match the paper Ensure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad Clear the jam The USB cable might be defective or incorrectly connected Other devices are running on your computer e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer 194 2 Solve problems ENWW Print speeds Print speed is the number of pages that print in one minute Print speed depends on different engine process speed
108. address that is listed on the Jetdirect configuration page You might need to restore the IP address after an NVRAM initialization ENWW Service mode functions 205 After performing an NVRAM initialization reconfigure any computers that print to this product Uninstall and then reinstall the product software on the computers 1 Turn the product off 2 Simultaneously touch the Right Arrow button and the Cancel gt lt button Continue touching these buttons and then turn the product on 3 When the Permanent Strorage Intitialization message displays release both buttons When the product has finished the NVRAM initialization it returns to the Ready state 206 Chapter 2 Solve problems ENWW Solve fax problems Fax troubleshooting checklist Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved best results during fax problem solving make sure the line from the product is plugged directly into the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is plugged into the correct port on the back of the product 2 Check the phone line by using the fax test On the control panel open the Setup menu and then open the Service menu b Select the Fox Service option c Select the Run Fax Tes option The product prints a fax test report The report contains the following possible res
109. adiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS VCCI ORE CROC DFABRAWNRECT CORB 226 amp HajcLCUoz2 CORBMIVACTLEDS 6 SHOT CEMHVET HAS URRY Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan N mlk AMSA BRAKES SL ASAE EFI HHO S ss ENWW Safety statements 293 EMC statement Korea Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 300 color M375nw HP LaserJet Pro 400 color M475dn M475dw laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 n kym tt m lle lasers teilyl
110. ag 2 the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 lb of HP LaserJet print cartridges 2 Use single pre paid shipping label Single returns Shipping 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box For US and Puerto Rico HP LaserJet print cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged print cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx sh
111. age counts factory paper settings language and so on Secondary service menu ENWW Accessing the Secondary service menu requires touching the Left Arrow button and the Cancel gt lt button on the touchscreen when they are not illuminated Use the figure below to locate these buttons on the touchscreen Figure 2 17 Control panel test Service mode functions 203 Open the secondary service menu 1 Make sure the product is in the Ready state Touch the Setup amp y button A N Touch the Setup x button m Open the 2ndry Service menu Simultaneously touch the Left Arrow lt button and the Cancel gt lt button 6 Use the arrow keys to scroll through the menu Secondary service menu structure Table 2 9 Secondary service menu Menu item Sub menu item Description Service Reports Cont Self Test This item prints a continuous configuration page Extended Keymap fax memory card models only This item prints an extended key map for the alphanumeric keypad on the control panel Error Report This item prints an error report Scan Calibration Calibrate This item calibrates the product Corrected Tables Test Location A list of available locations This item sets certain product parameters that are dependent on the displays location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatica
112. and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 10 100X Supply Memory Error ENWW Description A specific toner cartridge has a faulty or missing memory chip X indicates the cartridge 1 2 magenta 3 yellow Recommended action Check the memory chip If it is broken or damaged replace the cartridge Verify that the cartridge is installed in the correct location Troubleshooting tools 149 Reinstall the toner cartridge Turn off and then turn on the product If the error is with a color cartridge try swapping it with a different color cartridge in the tray If the same message displays then there is an engine problem If a different 10 100X message displays replace the cartridge If the problem is not solved replace the cartridge 49 Error Turn off then on Description The product has experienced an internal embedded software error Under most conditions the product automatically restarts Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists conta
113. answer Redial pending Description The receiving fax line did not answer The product attempts to redial after a few minutes Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Connect the product phone cord into a jack for another phone line Try a different phone cord If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box No fax detected ENWW Description The product answered the incoming call but did not detect that a fax machine was calling Recommended action Allow the product to retry receiving the fax Try a different phone cord Connect the product phone cord into a jack for another phone line Solve fax problems 213 If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box 214 Chapter 2 Solve problems ENWW Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve pro
114. ar door duplex product Rear cover and feed guide simplex Rear door product Right cover stopper Rear door Rear lower cover and Rear door links Rear upper duplex product Right cover Rear door cover Rear door rib assembly duplex Rear upper product Rightcover Rear door cover Link guide Control panel and right arm mount Right cover Upper cover assembly Simplex Scanner products Right cover assembly Rear door Upper cover assembly Duplex Scanner Rear upper products Right cover assembly cover Left cover Simplex Scanner products Right cover assembly Rear door Left cover Duplex Scanner Rear lower products Right cover assembly cover Front door assembly Simplex Print cartridge Scanner products drawer Right cover assembly Front door assembly Duplex Print cartridge Scanner products drawer Right cover assembly Intermediate Print cartridge transfer belt ITB drawer Drum motor M1 and developer motor M2 Right cover Intermediate Right cover Formatter PCA and fax PCA Right cover Rear lower cover Control panel Right front and right arm cover and Rear cover mount power button Control panel Right front and right arm cover and mount power button Upper cover Rear cover assembly Upper cover assembly Upper cover Reardoor Rearcover assembly Leftcover Right ont cover Rear upper Reariower _ Upper cover cover Reardoor cover assembly Left cover Right fr
115. ar door links on page 34 e assembly See Upper cover assembly on page 44 e cover See Left cover on page 48 Remove the fuser N WARNING fuser might be very hot After turning off the product power allow the fuser to cool for at least 5 minutes before removing it 1 Remove three screws callout 1 and separate the duplex reverse drive assembly from the product CAUTION duplexreverse drive assembly is still attached to the product Carefully set the assembly out of the way Figure 1 124 Remove the fuser 1 of 8 ENWW Removal and replacement procedures 93 2 two connectors callout 1 and then release the wire harnesses from the guide callout 2 xy Reinstallation tip When the upper cover is reinstalled make sure that these wire harnesses near the connectors are correctly routed under the cover Figure 1 125 Remove the fuser 2 of 8 47 3 Disconnect one connector callout 1 Figure 1 126 Remove the fuser 3 of 8 94 Chapter 1 Removal and replacement ENWW 4 In the following step the connector and guide will be separated from fuser You must not use too much force and damage the lower portion of the guide If the guide is damaged the fuser must be replaced Figure 1 127 Remove the fuser 4 of 8 5 Carefully disconnect one connector callout 1 and then rotate the connector and the top portion o
116. artridge or their product Courier Font Regular Sets Courier font values Dark Color Copy On Enables or disables color copying Off 140 Chapter 2 Solve problems ENWW Service menu In the following table items that have an asterisk indicate the factory default setting Menu item Fax Service Sub menu item Clear Saved Faxes Sub menu item Description Clears all faxes in memory Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line A fax test report is printed indicating the results Print T 30 Trace Now Never If Error At End of Call Prints or schedules a report that is used to troubleshoot fax transmission issues Cleaning Page Error Correction Fax Service Log On Off The error correction mode allows the sending device to re transmit data if it detects an error signal The fax service log prints out the last 40 entries in the fax log Cleans the product when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the product prompts you to load plain Letter or A4 paper in Tray 1 Touch the OK button to begin the cleaning process Wait until the process completes Discard the page that prints USB Speed High Sets the USB speed for the USB connection to the computer For the product to a
117. ax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter 228 Chapter 2 Solve problems ENWW An error message displays on the control panel The No fax detected message displays 27 NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message displays on the control panel e Ask the sender to resend the fax e sure that the telephone cord from the product is plugged into the wall telephone jack e Try a different phone the product phone cord into a jack for another phone line e sure the telephone line and phone wall jack are active by plugging a telephone and checking for a dial tone e sure that the telephone cord is plugged into the line on the product e the phone line by running a fax test from the control panel e error persists contact See www hp com go LJColorMFPM375 www hp com go LIColorMFPMA75 or the support flyer that came in the product box The Communication error message displays e Ask the sender to send the fax again or send at a later time when line conditions have improved e Unplug the product telephone
118. b menu item Sub menu item Description Private Receive On Setting the Private Receive feature to On requires you to set a product password After setting the password the following options are set e Private Receive feature is turned on e All old faxes are deleted from memory Fax forwarding is set to Off and is not allowed to be changed e All incoming faxes are stored in memory Confirm Fax Number On Confirm a fax number by entering it a second time Off Allow Fax Reprint On Sets whether incoming faxes are stored in memory for reprinting later Off Fax Tel Ring Time 20 Sets the time in seconds after which the product should stop sounding the Fax Tel audible ring to notify the user of an 30 incoming voice call 40 70 Print Duplex On Sets duplex printing as the default for faxes Off Fax Speed Fast V 34 Sets the allowed fax communication speed Medium V 17 Slow V 29 ENWW Troubleshooting tools 135 System Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Language Paper Setup Sub menu item Sub menu Sub menu item Description List of available control panel display languages Default Paper Size Default Paper Type Letter A4 Legal Lists available Sets the language in which the control panel displays messages and product reports Sets the size for printing internal reports faxes or any print job that do
119. blems with the product fax features Code Description number 232 Possible causes include the following e Acommunication failure has occurred between the two machines e user at the remote machine may have pressed the Stop button e power at the remote machine has been interrupted or deliberately turned off causing the fax session to be interrupted To solve the issue try the following steps 1 Resend the fax at a different time when telephone line conditions have improved 2 error persists and error correction is in use for the fax session disable the Error Correction setting 282 The product has not received any data at the start of a page during reception in error correction mode but the modem has not detected a remote disconnect The remote machine is probably transmitting sync frames instead of data and has either jammed or broken The remote machine is probably transmitting sync frames instead of data and has either jammed or broken Have the sender resend the fax after first requesting that the sender verify that the sending machine is working correctly 321 There was a communication error with the receiving fax machine due to poor telephone line conditions Resend the fax at a different time when telephone line conditions have improved ENWW Solve fax problems 215 Code number 344 348 381 Description Possible causes include the following The remote machine has failed
120. ched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manvfacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatibl
121. cord from the wall connect a telephone and try making a call Connect the product phone cord into a jack for another phone line e different phone cord e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting Touch the Setup 5 button b Open the Fax Setup menu Openthe Advanced Setup menu d Open Fax Speed menu e Select the correct setting off the Error Correction feature to prevent automatic error correction NOTE Turning off the Error Correction feature can reduce image quality Touch the Setup 5 button b Open Service menu Open the Fax Service menu ENWW Solve fax problems 229 d e Open the Error Correction menu Select the Off setting Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number Touch Fax button and then touch Fax Menu button Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LColorMFPM475 or the support flyer that came in the product box The Fax storage is full message displays Turn the product off then on Print all of the faxes and then have the sender resend the fax Ask the sender to divide a large fax job into smaller sections and then fax the
122. cord statement Japan NU bere erie Laser statement Ter Finland orit trt cule ea Ra pi GS statement Germany Substances Table Restriction on Hazardous Substances statement Turkey 2 5 Restriction on Hazardous Substances statement Ukraine Additional statements for telecom fax products 2 00 0200002002 020 0000 EU Statement for Telecom Operation New Zealand Telecom Statements Vene te E YR be v Additional FCC statement for telecom products US Telephone Consumer Protection Act US erbe rtr rre ra Latiae Industry Canada C503 requirements Vietnam Telecom wired wireless marking for ICTQC Type approved products Additional statements for wireless products sss FCC compliance statement United States Australia statement Brazil ANATEL statement orien adonde Reset atus eimi idera detecte etasiteinaa usus a Grid ea bius Canadian statements o io died ndr Der Se doma a vp VPN rb European Union regulatory prs Uie LEE Kuna No
123. ct contact your system administrator Verify with the system administrator that the fax functionality has not been disabled Solve fax problems 223 Unable to use speed dials e sure that the fax number is valid e lf an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number b c d e Touch the Setup amp button Open the Fox Setup menu Open the Basic Setup menu Open the Dial Prefix menu Select the On setting Unable to use group dials e Make sure that the fax number is valid lf an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number d Touch the Setup button b Open the Fax Setup menu Open the Basic Setup menu d Open the Dia Prefix menu e Select the On setting e Setup all entries in the group with speed dial entries a b Open an unused speed dial entry Enter the fax number for the speed dial Touch the OK button to save the speed dial Receive a recorded error message from the phone company when trying to send a fax e sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling e lf an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number Touch the Setup X button b Open
124. ct HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM4A75 or the support flyer that came in the product box 50 x Fuser Error Description The product has experienced an internal hardware error Recommended action 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 f a surge protector is being used remove it Connect the product directly into the wall socket 3 Tum on the power and wait for the product to initialize If the error persists contact HP See www hp com go LJColorMEPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box 52 Scanner Error Description The product has experienced an internal hardware error Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Connect the product directly into the wall socket Use the power switch to turn the product on 150 Chapter 2 Solve problems ENWW If the error persists contact See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box 57 Fan Error Turn off then on Description The product has experienced a problem with its internal fan Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the pr
125. ct handles the call as an incoming fax If the incoming call is detected as a voice call the product will generate an audible synthesized ring to alert the user of an incoming voice call Rings to Answer Sets the number of rings that must occur before the fax modem answers The default setting is 5 Distinctive Ring All Rings If you have distinctive ring phone service use this item to configure how the product responds to incoming calls Single e All Rings The product answers all ring patterns or calls that Double come through the telephone line Triple e Single The product answers any calls that produce single ring pattern Double and Triple e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern ENWW Troubleshooting tools 133 134 Menu item Sub menu item Sub menu item Description Dial Prefix On Specifies a prefix number that must be dialed when sending faxes from the product If you turn this feature on the product prompts you fo enter the number and then it automatically includes that number every time you send a fax Advanced Setup Fax Resolution Standard Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower Fine
126. ctually operate at high speed it must Full have high speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item also does not reflect the current operating speed of the product Less Paper Curl On When printed pages are consistently curled this option sets the product to a mode that reduces curl Archive Print On When printing pages that will be stored for a long time this option sets the product to a mode that reduces toner smearing and dusting Firmware Displays the current firmware datecode Datecode ENWW Troubleshooting tools 141 Menu item Sub menu item Sub menu item Description Restore Sets all settings to the factory default values Defaults HP Smart On Enable or disable the HP Smart Install tool Install Off Disable the tool if you want to connect to a network by using an Ethernet cable If you disable HP Smart Install you must use the product software CD to install the product software 142 2 Solve problems ENWW Network Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Wireless Menu Wireless Direct Settings Wireless Direct On Off NOTE You can also access this menu by Wireless Direct Name touching the Wireless 0 button on the control Description Enables or disables the Direct Wi Fi wireless access feature Set the product s D
127. d enabled Edits the fax phone book speed dials and group dial entries The product supports up to 120 phone book entries which can be either individual or group entries Delete Entry Deletes a specific phone book entry Delete All Entries Deletes all entries in the phone book ENWW Troubleshooting tools 147 Menu item Sub menu item Sub menu item Description Prints a list of all the individual and group dial entries in the Print Report Now Change Defaults phone book Opens the Fax Setup menu Scan menu Menu item Sub menu item Sub menu item Description Scan to USB Drive Scan File Type JPEG Scans a document and stores it as a PDF document or NOTE Touch the Settings PDF image on the USB flash drive button to access the sub menus Scan Resolution 75 dpi Specifies the resolution to use for the scanned image 150 dpi Scan quality increases by using 300 dpi higher resolution but the document size also increases Scan Paper Size Letter Specifies the size of the page to use for the scanned document Legal 4 Scan Source Document Feeder Flatbed Scanner Specifies whether the scanned page is in the document feeder or on the scanner glass File Name Prefix Provides a way to set a standard name prefix for scan job files Output Color Color Black amp White Specifies whether the scan output document will be a color image or a monochrome image
128. d gL E sius sm wn UNS of Josuas oseojo 105495 f ving Gol EEK SET JOSUSS Em weil doo uem 4779795 sem 1 8 65 Joop 10014 Fx apaw cer E nar wun F as LIS p mome GLa Bm al Josuas Tae us i E I E zai Me Buidojonog wo ziosuse SIE ous EE Eh 4 Ajddns 15504 sior alol ol ol elel ol el 2 5 vows CIS bid seid L4ojsuueu qns jojsiuueu ure 1 ea 5 de Es M pe eye 52155 m d la fe la lo ayasseg 8 e H PERE gf B pP voa Adans samoa ews S keles iosn4 REF 1 Josues uonensiBeJ e1 TOT Jj dled d A E e 444 Yod uos T ers Josuas 4 cr pe ol Zl ol l Bn Japas aded s 4443 RE d 3 s KE ala mx TER py LLET II Ua ES SS esir E ir Em mE 7
129. d on a solid level surface 1 15 the power supply voltage within 10 volts of the specified power source e lsthe power supply plug inserted in the product and the outlet e 15 the operating environment within the specified parameters e 15 the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC e 15 product exposed to direct sunlight Media e Does the customer use only supported media e 15 media in good condition no curls folds or distortion e 15 media stored correctly and within environmental limits Input trays e 5 amount of media in the tray within specifications e 15 media correctly placed in the tray Are the paper guides aligned with the stack e 15 cassette correctly installed in the product 106 Chapter 2 Solve problems ENWW General topic Questions Toner cartridges e each toner cartridge installed correctly Transfer unit and fuser transfer unit and fuser installed correctly Doors 15 front door closed Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or l
130. d the power cable side of the product to release the hinge pin Figure 1 44 Remove the rear door rib assembly 2 of 3 _ 3 Remove the assembly Figure 1 45 Remove the rear door rib assembly 3 of 3 ENWW Removal and replacement procedures 39 Link guide The link guide rarely fails and is not a FRU The link is attached to the paper guide callout 1 and the duplexing feed guide assembly callout 3 The interior paper guide 15 not replaceable If the link guide to paper guide attachment fails you must replace the entire product Figure 1 46 Replace the link guide AO Chapter 1 Removal and replacement ENWW Control panel and right arm mount 1 Remove the Right cover See Right cover on page 23 2 Disconnect two FFCs and three connectors callout 1 from the formatter PCA Remove the USB PCA connector from the retainer Figure 1 47 Remove the control panel and rightarm mount 1 of 3 3 Remove three screws callout 1 and disconnect the ground wire callout 2 Figure 1 48 Remove the control panel and rightarm mount 2 of 3 ENWW Removal and replacement procedures 41 4 Slide the control panel right arm mount to the right to remove it from the scanner chassis Figure 1 49 Remove the control panel and rightarm mount 3 of 3 Reinstall the control panel and right arm mount 1 Slide the control panel right arm mount assembly into the mounting points on
131. ddition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU or BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA October 2011 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strae 140 D 71034 B blingen FAX 49 703 1 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 289 Declaration of conformity wireless models Manvfacturer s Name Manvfacturer s Address declares that the product Product Name Regulatory Model Number Product Options Print Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1002 028 04 Rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Pro 300 color M375nw HP LaserJet Pro 400 color M475dw BOISB 1002 02 BOISB 1002 04 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU SDGOB 0892 Radio Module ALL CE410A 410 CE411A 412 CE413A conforms to the following Product Specifications S
132. do Lebe pacato das 209 Document feeder door is open Canceled fax 209 Fax is busy Canceled send ct 209 Fax is busy Redial pending nei o 210 Fax receive SE LOK o oo op HR RECURSOS eas 210 Fax Send eror v eed NEC Cabana nep 211 xi Fax storage is full Canceling the fax receive 211 Fax storage is full Canceling the fax receive 211 Fax storage is full Canceling the fax send 1 212 Me E 212 No fax answer Canceled send dote ope Ne ea 212 No fax answer Redial pending 2 22 2 202201 000 000 213 Tax detected on Cu fetta 213 Troubleshoot fax codes and trace reports 0 icon se et Rl edet 215 View and interpret fax error codes 215 teo tette db o ds 216 Fax logsand repons ced d aep at oe 216 Print all fax reports P Qa Ee RI RE e ratae M Ere E 217 Print individual fax reports ecco coc re E Lt tus eoe o Norte atout eus 217 fax Do E ER eo nep debate 218 Change error correction and fax speed 218 Set the fax error correc
133. door assembly inesse ctv b ten ber ete vtro tus 51 Remove the front door assembly 51 Reinstall the front door assembly 56 Intermediate transfer 22 2 58 Reinstall te DH Naat arate 61 Drum motor M1 and developer motor 2 62 Reinstall the drum motor M1 and developer motor M2 67 Intermediate PCA adit etes eut 68 Formater PCA fax PCA eoo crates oed ve e ODE NU DO AME AM OD 69 Remove formatter PCA and fax 69 Wireless 72 DC controller os 73 Remove the DC controller 74 Fuser motor assembly 76 Remove the fuser motor assembly 76 Reinstall the fuser motor assembly 22 2 2 79 High voltage power supply 80 Remove the high voltage power supply 80 Color misregistration sensor assembly 2 2 83 Remove the color misregistration sensor assembly 83 Reinstall the color misregistration sensor assembly 85 Ferd E RO
134. e 1 55 Reinstall the upper cover assembly 1 of 3 2 Slightly push the cover toward the front of the product to engage the fronHocking tabs callout 1 with the holes in the chassis 2 NOTE Make sure that the right front edge of the upper cover where the product rightront cover will be installed is correctly positioned on the chassis Figure 1 56 Reinstall the upper cover assembly 2 of 3 46 Chapter 1 Removal and replacement ENWW 3 Carefully pry the right rear corner of the upper cover away from the product until the cover fits over the chassis Lower the cover onto the product Figure 1 57 Reinstall the upper cover assembly 3 of 3 ENWW Removal and replacement procedures 47 Left cover Before proceeding remove the following components Right cover See Right cover on page 23 Scanner assembly See Scanner assembly on page 26 Rearlower cover See Rear lower cover and rear door links on 34 Upper cover assembly See assembly on page 44 Remove the left cover 1 Remove one screw callout 1 Figure 1 58 Remove the left cover 1 of 3 48 Chapter 1 Removal and replacement ENWW 2 Slightly lift up on the cover and then rotate the top of the cover away from the product Figure 1 59 Remove the left cover 2 of 3 3 Remove the cover Figure 1 60 Remove the left cover 3 of 3 ENWW Removal and replacement procedures 49 Reinstall the
135. e d tena eter etn ates 50 Reinstall the left cover 2 of 50 Remove the front door assembly 1 of 10 121 2 1 00000 00000000000000 0 0000000 5 Remove the front door assembly 2 of 10 oet 52 Remove the front door assembly 3 of 10 52 Remove the frontdoor assembly 4 of TO tote t hare re ERES 53 Remove the front door assembly 5 of 10 xt S e ed E POP RE 53 Remove the front door assembly 6 of 10 54 Remove the front door assembly 7 10 4 41 2 0 2 02 100000000 000000000000 54 Remove the front door assembly 8 of 10 ote ORE 55 Remove the front door assembly 9 of 10 55 Remove the front door assembly 10 of 10 56 Reinstall the front door assembly 1 of 2 o iD asin aee ia SOR 56 ENWW Figure 1 74 Figure 1 75 Figure 1 76 Figure 1 77 Figure 1 78 Figure 1 79 Figure 1 80 Figure 1 81 Figure 1 82 Figure 1 83 Figure 1 84 Figure 1 85 Figure 1 86 Figure 1 87 Figure 1 88 Figure 1 89 Figure 1 90 Figure 1 91 Figure 1 92 Figure 1 93 Figure 1 94 Figure 1 95 Figure 1 96 Figure 1 97 Figure 1 98 Figure 1 99 Figure 1 100 Figure 1 101 Figure 1 102 Figure 1 103 Figure 1 104 Figure 1 105 Figure 1 106 Figure 1 107 Figure 1 108 Figure 1 109 Figure 1 110 Figure 1 111 Figure 1 112 Figure 1 113 Figure 1 114 ENWW Reinstall the front door assembly 2 of 2 Rode e 57 Remove the ITB 1iof
136. e error correction and fax speed Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 Touch the Setup 3 button 2 Open the Service menu 3 Open the Fax Service menu 4 Open the Error Correction menu and then touch the On button 218 Chapter 2 Solve problems ENWW Change the fax speed The fax speed setting is the modem protocol that the product uses to send faxes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for fax speed setting is Fast V 34 You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a
137. e problems To use the information in this chapter you should have a basic understanding of the HP LaserJet printing process Explanations of each mechanical assembly the printer systems and the basic theory of operation are contained in LASERJET PRO 300 400 COLOR MFP Theory of Operation Do not perform any of these troubleshooting processes unless you understand the function of each product component e Solve problems checklist e Menu map e Troubleshooting process e Troubleshooting tools e Clear jams e Solve paperhandling problems e Solve image quality problems e Clean the product e Solve performance problems e Solve product connectivity problems e Service mode functions e Solve fax problems e Product updates ENWW 103 Solve problems checklist If you are experiencing problems with the product use the following checklist to identify the cause of the problem e product connected to power e 5 product on e lsthe product in the Ready state e Are all necessary cables connected Are any lights blinking or do any messages appear on the control panel e Are genuine HP supplies installed e Was a recently replaced toner cartridge installed correctly and was the pull tab on the cartridge removed For additional information about installation and setup see the product getting started guide If you cannot find solutions to problems in this guide go to www hp com
138. e with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive 5 on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the 296 Appendix Regulatory information ENWW number of devices that may be connected to the line as determined by the total RENs contact telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises
139. eady state Perform the following steps to rotate the roller to the service position 27 NOTE If you have removed 2 to service the product reinstall the tray before turning the power on Xy TIP following steps rotate the engine pickup roller and the Tray 1 pickup roller into the service position D Simultaneously press the Left Arrow button and the Cancel X button to open the 2ndry Service menu b Touch the Pick Roller item Touch the OK button to confirm that you want the roller to rotate Listen for the roller to rotate When the roller is done rotating unplug the power cable and then place the power button in the off position CAUTION It is important to place the power button in the off position after unplugging the power cable so that the product power does not come on immediately when the power cable is plugged in again d Remove Tray 2 e Perform the remaining steps in this procedure to remove the roller After replacing the roller plug the power cable into the product and then use the power button to turn the power on Chapter 1 Removal and replacement ENWW 2 Carefully raise the front of the product N WARNING not place the product face up resting on the rear cover and rear door Excess toner might enter the laser scanner assembly and contaminate the mirrors causing print quality problems The laser scanner is not a FRU If the laser scanner mirrors are contaminat
140. eave the product on for 10 to 20 minutes e Was a toner cartridge opened soon after being moved from a cold to warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Miscellaneous for and remove any non HP components for example toner cartridges or memory modules from the product Check to see whether the hardware or software configuration has changed the problem is not associated with any specific software Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting e Forany printquality issues calibrate the product See Calibrate the product on page 129 Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items e Verily that the product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protector or power strip e Verify that the power button is in the on position e Verily that the formatter is seated correctly e Remove any HP Jetdirect or other devices and then try to turn the product on again e Ensure that the control panel display is connected e Check the two fuses on the power supply e If necessary replace the power supply e If necessary replace the DC controller ENWW Troubleshooting process 107 Troubleshoot
141. ed the entire product must be replaced Z CAUTION document feeder and scanner cover are not captive and can open suddenly when the product is placed front side face up Always support the document feeder and scanner cover before placing the product front side face up Do not lift the product grasping the front door and Tray 2 cavity NOTE The roller is located inside the tray cavity Figure 1 4 Remove the pickup roller 1 of 2 ENWW Removal and replacement procedures 11 3 Use a pair of snap ring pliers to release two locking tabs and remove the pickup roller CAUTION not touch spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems NOTE If you do not have a pair of snap ring pliers use your fingers to release the tabs Figure 1 5 Remove the pickup roller 2 of 2 12 Chapter 1 Removal and replacement ENWW Separation roller Trays 2 or 3 ACAUTION Avoid touching the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems 1 Remove Tray 2 if installed and then carefully raise the front of the product N WARNING not place the product face up resting on the rear cover and rear door Excess toner might enter the laser scanner assembly and contaminate the mirrors causing print quality problems The laser scanner is not a FRU If the lase
142. ed documentation and software 239 Table 3 6 Scanner and document feeder main assemblies 1202 1 0 243 245 Table 3 8 Internal assemblies 1 of 6 247 Table 3 9 Internal assemblies 2 of 6 ossi tirer rtr a erii Vae bi dicii 249 Table 3 10 Internal assemblies 3 of 6 usines Sepe br DE M 25 Table 3 11 Internal assemblies 4 of 6 rke 253 Table 3 12 Internal assemblies 5 of 6 dena ape 255 Table 3 13 Internal assemblies 6 of 6 Lens beca sb eese se er CEU 257 MEM CE 259 Table 3 15 250 paper feeder optional Tray 3 261 Table 3 16 Alphabetical parts on o 262 Table 3 17 Numerical UIT 265 Table B 1 Physical specifications osos i sirop bonc Sar pr rii dt ad 280 Table B 2 Environmental specifications cta sciet 280 ENWW xvii xviii ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 11 12 13 14 15 16 17 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 F
143. ee www hp com go lColorMFPM375 regulatory or www hp com go LJColorMFPM475 regulatory for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Table B 2 Environmental specifications Recommended Operating Storage Temperature 15 to 32 5 C 15 to 32 5 C 20 to 40 C 59 to 90 5 F 59 to 90 5 F 4 to 104 F Relative humidity 20 to 70 10 to 80 95 or less Altitude O to 3048 m 0 to 10 000 ft Values are subject to change 280 Appendix Product specifications ENWW C Regulatory information e regulations e Environmental product stewardship program e Declaration of conformity e Declaration of conformity wireless models e Certificate of volatility e Safety statements e Additional statements for telecom fax products e Additional statements for wireless products ENWW 281 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the in
144. embly Troubleshooting tools 113 Table 2 1 Major components continued Item Description 12 Multipurpose tray pickup assembly 13 Drive assembly 14 Color misregistration and density sensor 114 Chapter 2 Solve problems ENWW Motors and fans Figure 2 4 Motors and fans Table 2 2 Solenoid sensors and motors Item Description 1 Fuser motor 2 Drum motor M1 3 Developing motor M2 4 Fan 1 5 Fan 2 6 Pickup motor ENWW Troubleshooting tools 115 Rollers Figure 2 5 Rollers Table 2 3 Rollers Item Description 1 Cassette pickup roller 02 Multipurpose tray pickup roller Multipurpose tray 4 Cassette separation roller 116 2 Solve problems ENWW PCAs Figure 2 6 PCAs Table 2 4 PCAs Item 1 Description DC controller PCA Connector PCA Driver PCA High voltage power supply PCA ENWW Formatter Sub power supply PCA Troubleshooting tools 117 Optional 250 sheet cassette Figure 2 7 Optional 250 sheet cassette Table 2 5 Optional 250 sheet cassette Item Description 1 Paper feeder pickup assembly 2 Paper feeder connector PCA 3 Paper feeder separation roller 4 Paper feeder pickup roller 118 Chapter 2 Solve problems ENWW General timing diagram Approximate timing in seconds 9 seiq W seiq
145. en are not printing your software program might interpret extremely light colors as white or extremely dark colors as black The media might not meet HP specifications The media might be too rough If possible avoid using extremely light or extremely dark colors Use a different paper such as high quality paper that is intended for color laser printers Use a smooth paper or print media such as a high quality paper that is made for color laser printers Generally smoother media produces better the results Solve image quality problems 189 Clean the product Clean the pickup and separation rollers 1 Turn off the product unplug the power cable from the product and then remove the rollers 2 Dab a lint free cloth in isopropyl alcohol and then scrub the roller A WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and connect the power cable allow the alcohol to dry completely NOTE In certain areas of California USA air pollution control regulations restrict the use of liquidisopropyl alcohol IPA as a cleaning agent In those areas of California please disregard theprevious recommendations and use a dry lint free cloth moistened with water to clean thepickup roller 3 Use dry lint free cloth to wipe the rollers and remove loose dirt Clean the paper path During the printing process paper toner and dust particles can accum
146. enu Open the Paper Setup menu Open the Default Paper Size menu Select the correct setting Set the paper type and size for the tray used for faxes Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper b Open the Setup menu Open the Fax Setup menu Solve fax problems 233 Open the Advanced Setup menu d Open the Fit Page menu e Select the On setting fey NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages 234 Chapter 2 Solve problems ENWW Product updates Software and firmware updates and installation instructions for this product are available at www hp com go L ColorMFPM375 www hp com go LJColorMFPMA75 Click Support amp Drivers click the operating system and then select the download for the product ENWW Product updates 235 236 Chapter 2 Solve problems ENWW 3 Parts and diagrams ENWW Order parts by authorized service providers How to use the parts lists and diagrams Scanner and document feeder main assemblies Covers Internal assemblies Input device s Alphabetical parts list Numerical parts list 237 Order parts by authorized service providers Orderable parts Table 3 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com b
147. eprinted lines for writing music Landscape 132 2 Solve problems ENWW Fax Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Fax Set Up Utility Sub menu item Sub menu item Description This is a tool for configuring the fax settings Follow the on screen prompts and select the appropriate response for each question Basic Setup Time Date Settings for time Sets the time and date setting for the product format current time date format and current date Fax Header Enter your fax Sets the identifying information that is sent to the receiving number product Enter company name Answer Mode Automatic Sets the type of answer mode The following options are available Manual e Automatic The product automatically answers an incoming TAM call on the configured number of rings Fax Tel e Manual The user must press the Start Fax button or use an extension phone press buttons 1 2 3 on the extension phone to make the product answer the incoming call e A telephone answering machine TAM is attached to the Aux phone port of the product The product will listen for fax tones after the answering machine has picked up the call and pick up a call if fax tones are detected Fax Tel The product will automatically pick up all calls and determine if the call is a voice or fax call If the call is a fax call the produ
148. er callout 1 and then remove two screws callout 2 5 Slide the cover slightly toward the right to release three tabs callout 1 and then remove the cover ENWW Removal and replacement procedures 29 Rear upper cover 1 Open the rear cover 2 Remove two screws callout 1 Figure 1 29 Remove the rear upper cover 1 of 2 3 Slightly separate the cover from the product and then rotate the cover down and then away from the product to remove it Figure 1 30 Remove the rear upper cover 2 of 2 30 Chapter 1 Removal and replacement ENWW Paper feed guide assembly 1 Release one screw callout 1 Figure 1 31 Remove the feed assembly 1 of 2 2 Remove the feed assembly TIP When the feed assembly is correctly reinstalled the assembly will be able to move in relation to the door It should not be secured firmly to the door Figure 1 32 Remove the feed assembly 2 of 2 ENWW Removal and replacement procedures 31 Rear door 1 Open the rear door 2 Use the green handle to close the duplex feed assembly Figure 1 33 Remove the rear door 1 of 4 3 Remove two screws callout 1 Figure 1 34 Remove the rear door 2 of 4 32 Chapter 1 Removal and replacement ENWW 4 Before you remove the rear door take note of the mounting tabs on the door Figure 1 35 Remove the rear door 3 of 4 5 Slide the door away from the product to release two tabs and then remove
149. error 50 3000 High fuser temperature error 50 4000 Fuser drive circuit error 50 7000 Fuser open error 50 8000 Low sub thermistor fuser error 50 9000 High sub thermistor fuser error 51 2000 Black scanner laser error inline devices only 51 2100 Cyan scanner laser error inline devices only 51 2200 Magenta scanner laser error inline devices only 51 2300 Yellow scanner laser error inline devices only 54 0100 Environmental sensor error 54 0600 Density sensor error 54 1100 Black density out of range 54 1101 Cyan density out of range 54 1102 Magenta density out of range 54 1103 Yellow density out of range 54 1200 Black density measurement abnormality Chapter 2 Solve problems ENWW Table 2 7 Event log messages continued Event code Description 54 1201 Cyan density measurement abnormality 54 1202 Magenta density measurement abnormality 54 1203 Yellow density measurement abnormality 54 1400 Color plane registration sensor error inline devices only 54 1599 Black CPR pattern cannot be read 54 1501 Cyan CPR pattern cannot be read 54 1502 Magenta CPR pattern cannot be read 54 1503 Yellow CPR pattern cannot be read 54 1500 Yellow toner level sensor error 54 1600 Magenta toner level sensor error 54 1700 Cyan toner level sensor error 54 1800 Black toner level sensor error 54 1900 Bad top of page TOP sensor 54 2100 Beam detect BD error 54 2500 Top of page sensor error
150. ervic 127 amp learilie paper 128 Print quality troubleshooting tools 128 Repetitive image defects arret tester e pe 128 Calibrate the acid tu 129 129 Setup MeRnU CARERE Red 129 HP Web Services cr Pede cp dapi 130 bes e bh eel Eth roe eat qoot ee e ce EDU VAR 131 Quick Forms menu 132 Setup menu E PR 133 System Setup menu 11 136 Servicemenu 141 Network Setup ime min orte ttes 143 Function specific menus Ete t Perd ad Dur ti toto to tia dd 144 MENU stt pO dae te ete it tena as iege 144 Fax MENU eer tdem REIR 146 SCAMIMENY oto vette Poet ns 148 149 Interpret control panel messages ione eco ue eie do obedece ade d 149 Control panel message types 149 Control panel Messages betae eio 149 10 100X Supply Memory Error RETO 149 49 Error Turn off then on see ree 150 SO FOSE tee pter ts tee 150 52 Scanner Errore ete e pee 150 57 Fan Error Turn off then 151 79 Error Turn off then on 151 Black Cartridge
151. es not print after the wireless configuration completes 200 The product does not print and the computer has a third party firewall installed 201 The wireless connection does not work after moving the wireless router or 201 Cannot connect more computers to the wireless product 201 The wireless product loses communication when connected to a VPN 202 The network does not appear in the wireless networks list 202 The wireless network is not functioning 222 2 5 202 Service mods ptr bat tanen bae BR estote rub 203 Service MENU diy oes EIE So ed 203 Service MENU setings otiose te e Ue e E e ERE De deg DERE 203 Secondary service Menu slic ande dead etas At ode 203 Open the secondary service menu 204 Secondary service menu sSIr clufe doom n re d a v 204 ctr qwe TL D 205 Restore the factary set defaults 205 initialization ae sb ea bdo 205 TR e S 207 Fax troubleshooting checklist coto e o RO ONSE RD 207 Faxeerror messdges scito ceri cene goat san CER Edd 209 COMMUNICGHON eff eid once dada casa to
152. es not specify a size Sets the type for printing internal reports faxes or any paper types print job that does not specify a type Tray 1 Paper Type Select the default size and type for Tray 1 from the list of available sizes and types Paper Size Tray 2 Paper Type Select the default size and type for Tray 2 from the list of available sizes and types Paper Size Paper Out Action Wait forever Determines how the product reacts when a print job Cancel Override requires a paper size or type that is unavailable or when the tray is empty e Wait forever The product waits until you load the correct paper e Override Print on a different size paper after a specified delay e Automatically cancel the print job after a specified delay e If you select either the Override or Cancel item the control panel prompts you for the number of seconds to delay Print Quality Color Calibration Adjust Alignment Calibrate Now Power On Calibration Print Test Page Performs a full calibration e Calibrate Now Performs an immediate calibration e Power On Calibration Specify the length of time the product should wait after you turn it on before it calibrates Use this menu to shift the margin alignment to center the image on the page from top to bottom and from left to right Before adjusting these values print a test page It provides alignment guides in the X and Y directions so you can determi
153. f the guide away from the fuser A CAUTION not separate the connector and guide more than is shown in Figure 1 127 Remove the fuser 4 of 8 on page 95 If the guide is damaged you must replace the fuser Do not damage the connector Figure 1 128 Remove the fuser 5 of 8 ENWW Removal and replacement procedures 95 96 Chapter 1 Remove two screws callout 1 Figure 1 129 Remove the fuser 6 of 8 E xn LAM TIT m Remove the fuser Figure 1 130 Remove the fuser 7 of 8 Removal and replacement ENWW 8 Remove two screws callout 1 and remove the duplex gear assembly callout 2 Install the assembly on the replacement fuser Figure 1 131 Remove the fuser 8 of 8 ENWW Removal and replacement procedures 97 Reinstall the fuser To reinstall you must insert the tabs callout 1 on the fuser frame into the slots on the product chassis callout 2 CAUTION fuser frame must be flush with the product chassis before you install the two fuser mounting screws Do not use the screws to pull the fuser frame against the chassis Figure 1 132 Reinstall the fuser 98 Chapter 1 Removal and replacement ENWW Paper delivery assembly Before proceeding remove the following components Right cover See Right cover on page 23 Scanner assembly See Scanner assembly on page 26 Rear upper cover See Rear upper cover on page 30 Rear door See Rear door on page 32
154. formance iae etas tr e ed etit 194 Print Speeds ova paesi ae E A 195 The product does not print or it prints slowly 196 The product does epi ia oae o p Su Si eth 196 Tie roduel prints slowlyero e NO ies 197 ENWW ENWW Solve fax problems Solve product connectivity problems ti 198 Solve directconnect problems ebbe dap onte 198 Solve network problems oe otia Ure rbv odd pago Rod Pres leor 198 Poor physical connection oed tieni deiode 198 The computer is using the incorrect IP address for the product 198 The computer is unable to communicate with the product 199 The product is using incorrect link and duplex settings for the network 199 New software programs might be causing compatibility problems 199 The computer or workstation might be set up incorrectly 199 The product is disabled or other network settings are incorrect 199 Salve wireless network problems 199 Wireless connectivity checklist 2 200 The control panel displays the message The wireless feature on this product hols been turned ouo POE 200 The product do
155. formatter PCA and fax PCA on page 69 1 Install a replacement formatter PCA 2 the product on and wait for the printcartridge volume indicators to appear on the control panel display NOTE This allows important product information to be written to the replacement formatter PCA 3 Turn the product off 4 Install a replacement DC controller See DC controller page 73 5 Turn the product on Remove the formatter PCA and fax PCA A CAUTION not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part NOTE The base model does not have a fax PCA 1 Remove the right cover See Right cover on page 23 ENWW Removal and replacement procedures 69 2 Disconnect all of the connectors callout 1 Figure 1 91 Remove the formatter 1 of 4 base model 70 Chapter 1 Removal and replacement ENWW 3 Remove six screws for the base model or ten screws callout 1 for the fax model and then remove the formatter
156. g a damp cloth Test 2 copy quality test 1 m Verify that you have completed the necessary reassembly steps Make sure that the input tray contains clean unmarked paper Attach the power cable and then turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Place the configuration page in the document feeder Print a copy job and then verify the results Clean the outside of the product by using a damp cloth Test 3 fax quality test fax models only 1 2 Place the configuration page in the document feeder Type a valid fax number and send the fax job 3 Verify that the send quality and receive quality meet expectations 6 Chapter 1 Removal and replacement ENWW Parts removal order ENWW Figure 1 2 Parts removal order 1 of 2 Component Remove Remove Remove Remove Remove Remove Pickup roller Tray 2 and Tray 3 Tray2 Separation roller Trays 2 or 3 Tray 2 Document feeder pickup roller assembly Pickup roller and separation pad Tray 1 Tray2 Print cartridge drawer DIMM cover Right cover Document feeder input tray Scanner assembly Right cover Right front cover and power button Right cover Rear upper cover duplex product Papor foed guide assembly Rear door stopper and link caps simplex product Rear door simplex product Re
157. g the black plastic transfer belt Skin oils on the belt might cause print quality problems Lift the ITB as shown below by using the hard plastic edges of the ITB Figure 1 78 Remove the ITB 4 of 6 ENWW Removal and replacement procedures 59 6 Open the rear door and carefully lift up on the sheet metal portion callout 1 of the ITB to release it CAUTION Avoid touching the black plastic transfer belt Skin oils on the belt might cause print quality problems NOTE You might need to reach in through the front door and support the front portion of the ITB to keep it from falling back into place as you perform this step Figure 1 79 Remove the ITB 5 of 6 7 Carefully pull the ITB straight out of the product to remove it CAUTION Avoid touching the black plastic transfer belt Skin oils on the belt might cause print quality problems Handle the ITB as shown below Figure 1 80 Remove the ITB 6 of 6 60 Chapter 1 Removal and replacement ENWW Reinstall the ITB ENWW Use this procedure to verify that the ITB is correctly reinstalled 1 Use the control panel to print the diagnostics pages 2 Verify that rows one through four columns A through I callout 1 contain hexadecimal numbers If these rows and columns are all zero ensure that the calibration sensor was correctly reinstalled The sensor must be correctly positioned and fit securely against the chassis before the
158. go LJColorMFPM375 or www hp com go LJColorMFPM475 104 Chapter 2 Solve problems ENWW Menu map Print a menu map 1 Touch the Setup 5 button 2 Open the Reports menu and then touch the Menu Structure Xy TIP Touch the area of the control panel display where the Cancel gt lt button would be to close 777 the menus without printing the report ENWW Menu map 105 Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Use the pre troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Usethe troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e supply items within their rated life e the configuration page reveal any configuration errors 2 NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Pretroubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem General topic Questions Environment e 15 product installe
159. h Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds www hp com hpinfo community environment prod uctinfo safety 286 Appendix C Regulatory information ENWW For more information ENWW To obtain information about these environmental topics Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Environmental product stewardship program 287 Declaration of conformity Manvfacturer s Name Manvfacturer s Address declares that the product Product Name Regulatory Model Number Product Options Print Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1002 03 rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Pro 400 color MFP M475dn BOISB 1002 03 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU ALL CE410A 410 CE411A 412 CE413A conforms to the following Product Specifications SAFETY EMC TELECOM ENERGY USE Supplementary Information I
160. h the product Open the Service menu and touch the Fax Service button Touch the Run Fox Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact See www hp com go L ColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Fax storage is full Canceling the fax receive Description The amount of available memory for storing faxes is insufficient to store an incoming fax Recommended action If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Fax storage is full Canceling the fax send ENWW Description During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Cancel the current job Turn the product off and then turn it on again Try sending the job again If the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs Troubleshooting tools
161. he guides with paper size markings in the bottom of the tray 4 Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue ENWW Solve paper handling problems 183 Solve image quality problems Print quality examples The following examples depict Letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Print is light or faded Aa Aa Aa Aa Aa Cause The media might not meet HP specifications One or more toner cartridges might be defective Solution Use media that meets HP specifications Print the Supplies status page to check the remaining life Replace any low toner cartridges The product is set to override the Replace color message and to continue printing Replace any low toner cartridges The print density settings might have been changed Set the print density setting to 0 The product might need to be calibrated Run a calibration Toner specks appear AaBbGc AaBbCc AaBbCc AaBbCc Dropouts appear AaBbCc AabBbcc
162. he DC controller PCA 2 of 2 ENWW Removal and replacement procedures 75 Fuser motor assembly Before proceeding remove the following components e Right cover See Right cover on page 23 e Control panel and right arm mount See Control panel and right arm mount on page 41 e Formatter and fax PCAs See Formatter PCA and fax on 69 e Rearupper cover See Rear upper cover on page 30 Remove the fuser motor assembly 1 Remove 5 screws callout 1 and 3 screws callout 2 Figure 1 99 Remove the fuser motor assembly 1 of 6 76 Chapter 1 Removal and replacement ENWW 2 Remove three screws callout 1 and release the wire harness from the retainer Remove the fan assembly NOTE The fan assembly is still attached to the product Move the fan assembly off to one side Figure 1 100 Remove the fuser motor assembly 2 of 6 J 3 Release three tabs callout 1 and then remove the retainer Figure 1 101 Remove the fuser motor assembly 3 of 6 v EE V Ln sno e ENWW Removal and replacement procedures 77 Disconnect one connector callout 1 and remove the wire harness from the retainer callout 2 Remove the fuser motor assembly 4 of 6 Remove three screws callout 1 and then remove the fuser motor assembly Remove the fuser motor assembly 5 of 6 78 Chapter 1 Removal and replacement ENWW 6 Before you proceed take
163. he OK button to return to the Ready state Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having replacement supplies on hand Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Yellow in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow 166 Chapter 2 Solve problems ENWW Yellow Very Low Description The toner cartridge is at the end of its useful life When a color toner cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low toner cartridge color printing resumes automatically Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred
164. he Software including any restrictions on nuclear chemical or biological weapons proliferation RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA End User License Agreement 275 2009 Hewlett Packard Development Company L P Rev 04 09 276 Appendix Service and support ENWW OpenSSL ENWW This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com OpenSSL 277 Customer support Get telephone support for yo
165. he product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 198 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Chapter 2 Solve problems ENWW 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network Open command line prompt on your computer For Windows click Start click Run and then type b Type ping followed by the IP address for your product Ifthe window displays round trip times the network is working 2 ping command failed verify that the network hubs are on and then verify that the network settings the product and the
166. he wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices e printer driver is installed on the computer e You have selected the correct printer port e computer and product connect to the same wireless network The control panel displays the message The wireless feature on this product has been turned off 1 Touch the Wireless Menu button 2 Touch the Turn Wireless On Off button and then touch the On button The product does not print after the wireless configuration completes 1 Make sure the product is turned on and in the ready state 2 sure you are connecting to the correct wireless network 200 Chapter 2 Solve problems ENWW 3 sure that the wireless network is working correctly Open the Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 4 sure that the correct port or product is selected From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab b Make sure the box is checked next to Virtual printer port for USB 5 Make sure that your computer is working correctly If necessary restart your computer The product does not print and the computer has a t
167. hird party firewall installed 1 Update the firewall with the most recent update available from the manvfacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Open the Reports menu and select the Configuration Report item to print the report 2 Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer 3 Ifthe 55105 are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 sure the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer ENWW Solve product connectivity problems 201 4 Make sure that the wireless network is working correctly On the product control
168. his is a warning message only Job output might be affected Fax is busy Canceled send ENWW Description The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fox Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Troubleshooting tools 155 Fax is busy Redial pending Description The fax line to which you were sending a fax was busy The product automatically redials the busy number Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJCol
169. hium 0 8g Location On formatter board User removable X 9 For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance wvww eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product ENWW Environmental product stewardship program 285 Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reac
170. idual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and retainers Removal and replacement strategy N WARNING the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury can result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage yovr eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts CAUTION not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an into a connector can cause a short circuit in a NOTE To install a self tapping
171. igure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 1 29 Figure 1 30 Figure 1 31 Figure 1 32 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 ENWW Phillips and pozidrive screwdriver comparison 3 Parts removal order 1 of 7 Parts removal order 2 of 8 Remove the pickup roller 1 of 2 scivit g nie taped contra atari ant 11 Remove the pickup roller 2 of 2 12 Remove the pickup toller 1 of b aUud eiie ttu RU EI QUEE 13 Remove the separation roller 2 of 3 1 err tnr xm nh tnt n eb 14 Remove the separation roller 3 of 3 14 Reinstall the separation roller 15 Remove the document feeder pickup roller assembly 1 of 2 16 Remove the document feeder pickup roller assembly 2 of 2 16 Remove the Tray 1 pickup roller 1 of 3 de tb RE pete Ica siehe 18 Remove the Tray 1 pickup roller 2 of 3 iiie aer tnra nr nd Sor dn dt tn 18 Remove the Tray 1 pickup roller 3 OF 3 Ren 19 Remove the Tray 1 separation pad 19 Remove the print cartridge drawer 1 of 3
172. ine splitter is being used 231 231 Cannot send or receive a fax on a PBX line 2 2 231 Solve general fax problema baies PS RR runtime 232 Faxes are sending slowly 232 Bae QUINN 1S DOE 233 Fox cuts off or prints WO pages eene wasn t ob eR Se np e Pitt atn 233 isse gio MM Pm 235 3 Parts and diagPatiis iau eo essen es di ie cile 237 Order parts by authorized service providers 1 en ka n REA RR ken Rn 238 238 Whole ER D RR D 238 Related documentation and software sssssssssssseeeeeeenen 239 Supplies and accessories prius 239 SEM ICE EE 239 How to use the lists and diagrams dran b 240 Scanner and document feeder main assemblies 0001 1 000000 0 242 TT UT 244 Internal assemblies eint legati CER ttt 246 Internal assemblies 1 of 6 246 Internal assemblies civi ota PERPE XE aes pen ka qd 248 Internal components 250 Internal assemblies 4 of 252 Internal assemblies ERE ERR PEMRUU RUR
173. ing information e X Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed e Information about ordering new HP toner cartridges and recycling used HP toner cartridges Network Summary Prints a list of all product network settings Usage Page Prints a page that lists pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the count for pages scanned faxed and copied PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Color Usage Log Prints a report that shows the user name application name and color usage information on a job by job basis Service Page Prints the service report Diagnostics Page Prints the calibration and color diagnostics pages Print Quality Page Prints a page that helps solve problems with print quality ENWW Troubleshooting tools 131 Quick Forms menu Menu item Sub menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have pr
174. ing tools Component diagnostics LED diagnostics Network LEDs network models only The onboard network solution has two network port LEDs When the product is connected to a properly working network through a network cable the yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the onboard network solution by using the product control panel menus 1 Touch the Setup button 2 Scroll to and then touchNetwork Setup 3 Scroll to and then touch Link Speed 4 Touch the appropriate link speed Control panel LEDs The state of the Ready light and Attention light on the product signal the product status The following table outlines the possible control panel light states Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking Fatal error 49 or 79 error On On The product will power off and then power on after one of these errors occurs Memory card LED memory card models only 108 When a memory card is inserted into the correct memory card slot this LED turns on If the LED is not lighting try the following actions
175. ipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns 284 To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Appendix C Regulatory information ENWW Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 Carbon monofluoride lit
176. ips with the product the default is 27 For the standard replacement black toner cartridge the default is 15 For the high capacity replacement black toner cartridge the default is 8 The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state 138 2 Solve problems ENWW Menu item Sub menu item Sub menu Sub menu item Description Color Cartridges Very Low Setting Stop Set how the product behaves when the one of the color toner cartridges reaches the very low threshold Prompt e Prompt The product stops printing and prompts Continue you 10 replace the toner cartridge You can acknowledge the prompt and continue printing customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Print Black e Continue The product alerts you that the toner cartridge is very low but it continues printing e Print Black The product has been customer configured to print using only the black toner cartridge when the level of a color supply is very low The color supply might still be able to produce acceptable print quality To print in color either replace the color supply or reconfigure the product When you choose to replace the very low toner cartridge colo
177. irect Wifi name so you can access it from other wireless devices that support the Wi Fi Direct protocol anel E Wireless Direct Mode Set the product s Direct Wifi mode Select the Print Only option the default setting to allow wireless access to only the product print functions from a mobile device Select the Open Network option to allow wireless access to all product functions and settings from a mobile device Wireless Setup Wizard Guides you through the steps to set up the product on a wireless network Wi Fi Protected Setup If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Run Network Test Tests the wireless network and prints a report with the results Turn Wireless On Off Enables or disables the wireless network feature TCP IP Config Automatic Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual You can manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Auto Crossover On Enables or disables the use of a standard 10 100 network cable when the product is directly connected to a
178. le VARNING Om apparaten anv nds p s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn M475dw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 294 Appendix C Regulatory information ENWW GS statement Germany Das ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden Substances Table
179. le then it is not a field replacement unit FRU CAUTION sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed in the description column Doing so will ensure that the part number selected is for the correct all in one model E NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors 240 Chapter 3 Parts and diagrams ENWW ENWW How to use the parts lists and diagrams 241 Scanner and document feeder main assemblies Figure 3 1 Scanner and document feeder main assemblies ENWW 242 Chapter 3 Parts and diagrams Table 3 6 Scanner and document feeder main assemblies Description Part number Scanner assembly CE863 60119 Document feeder assembly CE863 60101 Document feeder pickup assembly 5851 2559 Document feeder input tray CE863 60113 Control panel assembly CE863 60015 ENWW Scanner and document feeder main assemblies 243 Covers Figure 3 2 External panels and covers iur yf ENWW Chapter 3 Parts and diagrams 244 ENWW Table 3 7 Covers Description Cover left Cover upper assembly Cover DIMM Cover right Cover right front Door front assembly Part number RL1 3063 000 RM1
180. le method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company Additional statements for telecom fax products 297 cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections
181. left cover 1 When you reinstall the left cover make sure that the slot in the cover callout 1 aligns with the tab callout 2 on the product Figure 1 61 Reinstall the left cover 1 of 2 2 2 When you reinstall the left cover make sure that the pin on the cover callout 1 aligns with the slot callout 2 in the product Figure 1 62 Reinstall the left cover 2 of 2 50 Chapter 1 Removal and replacement ENWW Front door assembly Before proceeding remove the following components Print cartridge drawer See Printcartridge drawer on page 20 Right cover See Right cover on page 23 Scanner assembly See Scanner assembly on page 26 Rear upper cover See Rear upper cover on page 30 Rear door See Rear door on page 32 Rear lower cover See Rear lower cover and rear door links on page 34 Upper cover assembly See Upper cover assembly on page 44 Left cover See Left cover on page 48 Rightfront cover See Right front cover and power button on page 28 Remove the front door assembly ENWW 1 Locate the front door pin on the left side door link Figure 1 63 Remove the front door assembly 1 of 10 Removal and replacement procedures 51 2 Use precision point screwdriver to push the left side door pin out of the link NOTE A precision point screwdriver is required to release the front door pins The width of the blade must be 2 mm 0 08 in or less to be able to p
182. life When a color toner cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low toner cartridge color printing resumes automatically Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary 160 Chapter 2 Solve problems ENWW Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Manual Duplex Load Tray 1 Press OK Description Manual duplex mode Recommended action Load paper in the correct orientation Manual feed SIZE TYPE Press OK to use available media Description Print Manual Feed mode Recommended action Load paper into Tray 1 Memory is low Press OK Description The product memory has been almost completely filled Recommended action Touch the OK button to cancel the job Break the job into smaller jobs that contain fewer pages Turn the product off and then on to clear the memory Memory is low Try again later Description The product does not have enough memory to start a new job Recommended action Wait
183. ling it straight out 3 Close Tray 2 NOTE To close the tray push in the middle or with even pressure on both sides Avoid pushing on one side only 178 2 Solve problems ENWW Clear jams in the fuser area 1 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing If necessary push the guide callout 1 and remove any visible paper callout 2 from the bottom of the delivery area NOTE If the sheet tears make sure that all fragments are removed before you resume pamm Do not use sharp objects to remove ragments 3 Close the rear door ENWW Clear jams 179 Clear jams in the output bin Look for jammed paper in the output bin area Remove any visible media NOTE f the sheet tears make sure that all fragments are removed before resuming printing 3 Open and then close the rear door to clear the 180 message Chapter 2 Solve problems ENWW Clear jams in the duplexer 1 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing 2 f necessary pull the guide callout 1 and remove any visible paper callout 2 from the bottom of the delivery area 3 If necessary remove any visible paper from bottom side of the duplexing unit ENWW Clearjams 181 4 5 6 7 182 If you can not see any jam
184. lly corrects itself after a few more pages The paper path might need cleaning The fuser might be damaged or dirty The media might not meet HP specifications If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service The device is not set to print on the type of media on which you want to print Clean the paper path To determine if the fuser has a problem Print the print quality diagnostics page Clean the paper path Use a different paper such as high quality paper that is intended for color laser printers Verify that the problem also occurs on the configuration page In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The Service menu item Less Paper Curl is set to Off Use the control panel menus to change the setting The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Both high temperature and humidity can cause paper curl Check the device environment 186 Chapter 2 Solve problems ENWW ENWW Problem Text or graphics are skewed on the printed page The printed page contains wrinkles or creases Toner displays around the printed characters Cause The media might be
185. lly restarts after you change the location Dispaly Test This test verifies that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs is turned on one attime Touch OK to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Touch OK to continue to the next group of 16 characters You can cancel the test at any time by touching Cancel XK Button Test This test verifies that the control panel buttons function correctly The display prompts you to touch each button Show Firmware Version Ethernet Reset network models only This item shows the current date code of the firmware This item resets the ethernet driver This should be used when the network is not accessible This is a low level internal reset and does not affect network settings 204 Chapter 2 Solve problems ENWW Table 2 9 Secondary service menu continued Menu item Sub menu item Description Memory Cards fax memory Enable This item enables or disables the product memory card functions card models only Disable Color Calibrate Adjust Color This item adjusts density settings for contrast highlights midtones and shadows Adjust each color individually Timing This item specifies how frequently the product should automatically perform a
186. lyer that came in the product box No fax detected Description The product answered the incoming call but did not detect that a fax machine was calling Recommended action Allow the product to retry receiving the fax Open the Service menu and touch the Fax Service button Touch the Run Fox Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Print failure press OK If error repeats turn off then on Description The product could not print the current page because of its complexity ENWW Troubleshooting tools 163 Recommended action Touch the OK button to clear the message Remove shipping lock from color cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Remove shipping locks from cartridges Description A toner cartridge shipping lock is installed on one or more toner cartridges Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace color Description The toner cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recom
187. m individually Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting b c d e Touch the Setup amp button Open the Fax Setup menu Open the Advanced Setup menv Open the Fax Resolution menu Select the correct setting Cancel all fax jobs or clear the faxes from memory The Fax is busy message displays The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time Allow the product to try sending the fax again 230 Chapter 2 Solve problems ENWW A fax is received but does not print The Private Receive feature is on e When the Private Receive feature is activated received faxes are stored in memory A password is required to print the stored faxes e Enter password to print the fax If you do not know the password contact the product administrator 2 NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to the product sure the phone is hung up Change the Answer Mode option to match the product setup Touch the Setup amp button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup Set the Answer Mode option to the Fax Tel setting to automatically receive
188. med paper lift the duplexing unit using the tab on the side of the duplexing unit If you can see the trailing edge of the paper remove the paper from the product If you can see the leading edge of the paper remove it from the product Close the rear door Chapter 2 Solve problems ENWW Solve paper handling problems The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do fan the paper Return the stack of paper to the tray 2 Use only paper that meets HP specifications for this product 3 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with paper size markings in the bottom of the tray The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 Open the product and remove any jammed sheets of paper 2 Load the tray with the correct size of paper for your job 3 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align t
189. mended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Scanner error Turn off then on Description The product has experienced an error in the scanner sub assembly area Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Do not open the scanner lid until the initialization process is complete If a surge protector is being used remove it Connect the product directly into the wall socket Use the power switch to turn the product on 164 Chapter 2 Solve problems ENWW If the error persists contact See www hp com go L ColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box Scanner reserved for PC scan Description A computer is using the product to create a scan Recommended action Wait until the computer scan has finished or cancel the scan from the computer software or touch the Cancel X button
190. menus are available e Web Services e Reports e Quick Forms e Fax Setup System Setup e Service e Network Setup ENWW Troubleshooting tools 129 HP Web Services menu Menu item Description Enable Web Services Enables HP Web Services so you can use HP ePrint and the Apps menu HP ePrint is a tool that prints documents by using any e mail enabled device to send them to the product s e mail address Use the Apps menu to print directly from select Web applications Display E Mail Address Select whether to display the product s IP address on the control panel Print Information Sheet Print a page that contains the e mail address for the product as well as other information for HP Web Services Turn ePrint Turn HP ePrint on or off Turn Apps On Off Turn the Apps feature on or off Remove Web Services Remove HP Web Services from this product 130 Chapter 2 Solve problems ENWW Reports menu Use the Reports menu to print reports that provide information about the product Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes basic network information when the product is connected to a network Supplies Status Prints the status for each toner cartridge including the follow
191. mounting screws are installed See 1 and 2 Figure 1 81 Reinstall the ITB HP Color LaserJet PRO 400 Diagnostics Page Calibration Information Color Density Power On Calibration 15 Minutes Calibration Timing 48 Hours Contrast Highlights Midtones Shadows 1 ooooQ0 amp lt Parameters 04 F af ab 87 H bb b9 I K L 01 13 37 62 00 22 47 9c 00 00 7 be da 77 8a bf 9c cc 00 79 00 73 00 79 00 3c 00 3c 00 00 00 00 00 06 00 32 00 00 00 00 00 00 00 00 4e 4e 4e 4b 07 fd 08 00 00 00 00 00 Removal and replacement procedures 61 Drum motor M1 and developer motor M2 This procedure can be used to remove the drum motor M1 or the developer motor M2 HP does not recommend removing both of the motors at the same time 1 Remove the right cover See Right cover on page 23 2 Disconnect one connector callout 1 for motor 1 or motor M2 NOTE The drum motor callout 2 is motor M1 The developer motor callout 3 is motor M2 Figure 1 82 Remove motor and motor M2 1 of 6 62 Chapter 1 Removal and replacement ENWW ENWW 3 Remove one screw callout 1 and then remove the black plastic retainer callout 2 2 NOTE There is a small clip the clip is used to activate the engine test button attached to the re
192. move shipping locks from cartridges 164 Replace color qo V DIES EDO NI eb ANDE 164 Scanner error Turn off then on se 164 Scanner reserved Tor Sedo aset nd vade amas 165 Scanning error Cannot connect 7 22 165 Settings cleared useto ea meteo oS Ee 165 Unexpected size in tray Load size Press OK 165 Unsupported color Press OK to continue 165 Used colors tit aieo uve e EE Pr p tans 166 Used color installed to accept press 166 166 Yellow Cartridge LoW acoso eR 166 Yellow in wrong position 22 2 2 6 166 Yellow Very 167 Event log we oo be dde DH 167 Print the event log ai ur res oU rod Ode on 167 Event log messages oso o tor eas b ab cele Sedes quet aside testibus 168 Clear tmt daba ee 172 Common causes 172 adest dote d 172 Clear jams from the document feeder a coe o RR 173 Clear Tray l ence lat S ai UIS Qi oua leue E 175 Clear jamsan Tray 2
193. n the fan chassis point into the fan duct when the fan is correctly installed 1 Remove the right cover See Right cover on page 23 2 Disconnect one connector callout 1 1206 Figure 1 117 Remove the fan FM1 1 of 2 a n ENWW Removal and replacement procedures 87 3 Release three tabs callout 1 and then remove the fan NOTE As fan is removed you must feed the wire harness through an opening behind the fan duct XX TIP Use small flat blade screwdriver to release the upper to tabs on the fan duct a second time when the fan is about half way out of the duct o Figure 1 118 Remove the fan FM1 2 of 2 e T 88 Chapter 1 Removal and replacement ENWW USB PCA fax memory card models Before proceeding remove the following components e Right cover See Right cover on page 23 e RighHfront cover and power button See Right front cover and power button on page 28 Remove the USB PCA Release one tab callout 1 and then remove the USB PCA Figure 1 119 Remove the USB PCA fax memory card models ENWW Removal and replacement procedures 89 Duplex reverse drive assembly Before proceeding remove the following components e Right cover See Right cover on page 23 e Scanner assembly See Scanner assembly page 26 e Rearupper cover See Rear upper cover on page 30 e Rear door See Rear door on page 3
194. nd supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hitp www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below ENWW Environmental product stewardship program 283 Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge its original box and b
195. ne which adjustments are necessary 136 Chapter 2 Solve problems ENWW Menu item Sub menu item Sub menu Sub menu item Description Adjust Tray X X1 Shift Use the X1 Shift setting to center the image from side to side on a single sided page or for the second side of a X2 Shift two sided page Y Shift Use the X2 Shift setting to center the image from side to side on the first side of a two sided page Use the Y Shift setting to center the image from top to bottom on the page Energy Settings Sleep Delay 15 Minutes Sets how long the product remains idle before it enters Sleep mode The product automatically exits Sleep 30 Minutes mode when you send a print job or press a control panel button 1 Hour NOTE The default Sleep Delay time is 15 minutes 2 Hours Off 1 Minute Auto Power Down Power Down 30 Minutes Select the length of time after which the product Delay automatically turns off 1 Hour NOTE The default Power Down Delay time is 30 2 Hours minutes 4 Hours 8 Hours 24 Hours Never Wake Events USB Job Select whether the product wakes when it receives each of these types of jobs or actions LAN Job The default for each option is Yes Wireless Job Volume Settings Button Press Alarm Volume Ring Volume Key Press Volume Phone Line Volume Set the volume levels for the product The following options are available for each volume setting 5 e Medium e loud Time Da
196. note that the spring and the gears behind the fuser motor assembly are not captive CAUTION not lose the spring or gears when you remove the fuser motor assembly Figure 1 104 Remove the fuser motor assembly 6 of 6 2 A Reinstall the fuser motor assembly Make sure that the fuser motor assembly spring callout 1 and gear pin callout 2 are correctly positioned in the hole and slot provided in the assembly mounting bracket The assembly mounting bracket will fit against the product chassis when the fuser motor assembly is correctly installed Figure 1 105 Reinstall the fuser motor assembly ENWW Removal and replacement procedures 79 High voltage power supply PCA Before proceeding remove the following components Right cover See Right cover on page 23 Scanner assembly See Scanner assembly on page 26 Rear door See Rear door on page 32 Rearlower cover See Rearlower cover and rear door links on page 34 Upper cover assembly See Upper cover assembly on page 44 left cover See Left cover on page 48 Remove the high voltage power supply PCA 1 80 Chapter 1 Remove two screws callout 1 and then remove the sheet metal plate callout 2 Figure 1 106 Remove the high voltage power supply 1 of 5 Removal and replacement ENWW 2 Release six tabs callout 1 and then remove the black plastic cover Figure 1 107 Remove the high voltage power supply
197. nsor assembly 3 of 4 84 Remove the color misregistration sensor assembly 4 of 4 85 xxi Figure 1 115 Figure 1 116 Figure 1 117 Figure 1 118 Figure 1 119 Figure 1 120 Figure 1 121 Figure 1 122 Figure 1 123 Figure 1 124 Figure 1 125 Figure 1 126 Figure 1 127 Figure 1 128 Figure 1 129 Figure 1 130 Figure 1 131 Figure 1 132 Figure 1 133 Figure 1 134 Figure 1 135 Figure 1 136 137 Figure 1 138 Figure 1 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 xxii Reinstall the color misregistration sensor assembly 1 of 2 85 Reinstall the color misregistration sensor assembly 2 of 2 86 Remove the fan FM1 1 of 2 suede ei e eee repite Bob tlla Bla dU tV ori Quat a od 87 Remove the fan EM D 2 of dise eto tu ue Dur Fab e tet en etis 88 Remove the USB PCA fax memorycard models 89 Remove the duplex reverse drive assembly 1 of 4 90 Remove the duplex reverse drive assembly 2 of 4 91 Remove the duplex reverse drive assembly 3 of 4 91 Remove the duplex reverse drive assembly 4 4
198. nu d Select the Run Fax Test item 220 Chapter 2 Solve problems ENWW The Fax is busy message displays Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came the product box The No fax answer message displays ENWW Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall connect a telephone and try making a voice call Connect the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line port Check the phone line by using the Run Fox Test option from the Service menu on the control panel Touch the Setup 5 button b Open Service menu Open Fax Service menu
199. o an analog fax line e If using a VoIP service change the Fax Speed setting to Slow V 29 or disable Fast V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e If using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another because these filters can be defective 6 If the error persists find more detailed problem solving solutions in the sections that follow this one 208 Chapter 2 Solve problems ENWW Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement Communication error Description A fax communication error occurred between the product and the sender or receiver Recommended action Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call
200. o appear on the control panel display NOTE This allows important product information to be written to the replacement DC controller PCA 3 Turn the product off 4 Install a replacement formatter See Formatter PCA and fax PCA on page 69 5 Turn the product on Before you proceed remove the following components e Right cover See Right cover on 23 e Scanner assembly See Scanner assembly on 26 e Upper cover See Upper cover assembly on page 44 ENWW Removal and replacement procedures 73 Remove the DC controller PCA CAUTION not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat into a connector can cause a short circuit in a Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Disconnect all of the connectors Ey NOTE The DC controller is located along the top right of the product Figure 1 97 Remove the DC controller PCA 1 of 2 74 Chapter 1 Removal and replacement ENWW 2 Remove four screws callout 1 and then remove the DC controller PCA Figure 1 98 Remove t
201. oad Description A piece of paper is jammed in the document feeder tray Recommended action Clear the jam If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box Document feeder mispick Reload Description The product did not pick up the paper in the document feeder Recommended action Remove the paper from the document feeder tray and then reload it If the error persists contact HP See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box 154 Chapter 2 Solve problems ENWW Door open Description The toner cartridge door is open Recommended action Close the toner cartridge door Engine Communication Error Description The product has experienced an engine communication timeout error Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Connect the product directly into the wall socket Use the power switch to turn the product on If the error persists contact See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Engine error Press OK to continue Description The product experienced a print engine error Recommended action T
202. oduct to initialize If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box 79 Error Turn off then on Description The product has experienced an internal firmware error Under most conditions the product automatically restarts Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Connect the product directly into the wall socket Use the power switch to turn the product on If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go JColorMFPM475 or the support flyer that came in the product box Black Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Black in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow ENWW Troubleshooting tools 151 Black Very Low Description The toner cartridge is at the end of its useful life The product continues printing to prevent fax interruptions Recommended acti
203. on To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Toner cartridge Warranty Statement Canceled scan Clear document Description You touched the Cancel gt lt button while scanning faxing or copying to cancel the current job while pages were feeding from the document feeder The cancel process does not automatically clear the document feeder Recommended action Remove the jammed item Then clear the items in the document feeder tray and start over Canceled send Clear document Description You touched the Cancel gt lt button while faxing to cancel the current job while pages were feeding from the document feeder The cancel process does not automatically clear the document feeder Recommended action Remove the jammed item Then clear the items in the document feeder tray and start over Communication error Description A fax communication error occurred between the product and the sender or receiver Recommended action Allow the product to retry sending the fax Unplug the product tele
204. ont cover Service approach 7 8 Figure 1 3 Parts removal order 2 of 2 Component Pickup roller Tray 2 and Tray 3 Tray2 love Separation roller Trays 2 or 3 Tray 2 Document feeder pickup roller assembly Pickup roller and separation pad Tray 1 Print cartridge drawer DIMM cover Right cover Document feeder input tray Scanner assembly Right cover Right front cover power button Right cover Rear upper cover duplex product Paper feed guide assembly Rear door stopper and link caps Simplex product Rear door simplex product Rear door duplex product Rear cover and feed guide simplex product Right cover Rear lower cover and Rear door links duplex product Right cover Rear door rib assembly duplex product Right cover Link guide Control panel and right arm mount Right cover Upper cover assembly Simplex products Right cover Upper cover assembly Duplex products Right cover Left cover Simplex products Right cover Left cover Duplex products Right cover Front door assembly Simplex Print cartridge products drawer Front door assembly Duplex Print cartridge products drawer Intermediate Print cartridge transfer belt ITB drawer Drum motor M1 and developer motor M2 Right cover Intermediate Right cover Formatter and fax PCA Right cover Remove Rear door stopper Rear door Rear do
205. or Scanner assembly Scanner assembly Scanner assembly Scanner assembly Right cover Right cover Remove Rear door Rear upper cover Rear upper cover Rear door Rear uppar cover Rear door Rear lower cover Scanner assembly Scanner assembly Remove Remove Remove Remove Rear lower cover Control panel Right ront and right arm cover and Rear cover mount power button Control panel Right front and right arm cover and mount power button Upper cover Rear cover assembly Upper cover assembly Upper cover Reardoor Rearcover assembly Leftcover Right front cover Rear upper Rearlower Upper cover cover Reardoor cover assembly Left cover Chapter 1 Removal and replacement Right front cover ENWW Removal and replacement procedures Rollers and pads Transfer roller The transfer roller is a component of the paperfeed assembly and not available as an individual FRU To remove and replace the transfer roller install a replacement paper feed guide assembly See Paper feed guide assembly on page 31 ENWW Removal and replacement procedures 9 10 Pickup roller Tray 2 and Tray 3 The roller must be rotated into the service position to remove it A CAUTION Avoid touching the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems 1 Turn the product on and wait for it to reach the R
206. orMEPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Fax receive error Description An error occurred while trying to receive a fax Recommended action Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box 156 Chapter 2 Solve problems ENWW Fax Send error Description An error occurred while trying to send a fax Recommended action Try resending the fax Try faxing to another fax number Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came wit
207. orks configuration page 131 settings report 131 notebook paper printing 132 notes iii NVRAM initialization 205 online support 278 operating environment specifications 280 ordering product documents 239 supplies and accessories 238 output bin jams clearing 180 output quality repetitive image defects 128 P page count 131 pages blank 194 not printing 194 printing slowly 194 skewed 187 paper curled troubleshooting 186 jams 172 wrinked 187 paper jams See jams ENWW paper path jams clearing 179 paper pickup problems solving 183 parts 237 cover locations 244 internal assembly locations 246 screws 4 using lists and diagrams 240 PCAs diagrams 117 PCL font list 131 physical specifications 280 pickup roller locating 116 removing 10 pliers required 3 ports locating 110 post service tests 6 power consumption 280 supplies diagrams 113 power on troubleshooting 107 powersave 203 preservice checklist 5 pretroubleshooting checklist 106 print cartridges memory chips 273 recycling 283 warranty 272 print quality repetitive image defects 128 print quality troubleshooting image defects 184 print quality test 6 printing troubleshooting 194 problem solving no response 196 slow response 197 protocol settings fax 219 PS font list 131 Q quality repetitive image defects 128 R receiving faxes error report printing 218 recycling 283 HP printing supplies returns and environmental
208. ou are using heavy paper The media might not meet HP specifications Use only media that meets HP specifications The paper path might need cleaning Solve image quality problems Clean the paper path 185 Problem Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AaBbCc AaBbCc E AaBbCc Cause The device is not set to print on the type of media on which you want to print Internal parts might have toner on them The paper path might need cleaning The fuser might be damaged or dirty Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The problem typically corrects itself after a few more pages Clean the paper path To determine if the fuser has a problem Printquality diagnostics page Clean the paper path A toner cartridge might have a problem To determine which cartridge has a problem Print the print quality diagnostics page Marks repeatedly appear at even intervals on the unprinted side of the page The printed page contains misformed characters The printed page is curled wavy Internal parts might have toner on them The problem typica
209. ow V 29 setting Touch the Setup 5 button b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction option Touch the Setup amp button b Open the Service menu Open the Fax Service menu d Open the Error Correction menu e Touch the setting 27 NOTE Turning off the Error Correction option can reduce image quality e error persists contact HP See 375 www hp com go LJColorMFPM475 or the support flyer that came the product box No dial tone e sure that the telephone cord is plugged into the correct port on the product e sure that the telephone cord from the product is plugged directly into the wall telephone jack e Check for a dial tone on the phone line by using the Start Fox button e the product telephone cord from the wall connect a telephone and try making a voice call e Unplug the telephone cord from both the product and the wall and replug the cord e sure that you are using the telephone cord that came with the product e Connect the product phone cord into a jack for another phone line e Check the phone line by using the Run Fax Test option from the Service menu on the control panel Touch the Setup amp button b Open the Service menu Open the Fax Service me
210. panel open the Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 5 Make sure that the correct port or product is selected From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab b Click the Configure Port button to verify that the IP address matches the IP address listed on the Run Network Test report 6 sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e sure the wireless router is turned on and has power e network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 To verify if the network has lost communication try connecting other devices to the network 2 Test network communication by pinging the network Open command line prompt on your computer For Windows click Start click Run and then type b ping followed by the service set identifier SSID for your network window displays round trip times the network is working 3 Make sure that the router or product connects
211. phone cord from the wall plug a telephone and try making a call Connect the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction 152 Chapter 2 Solve problems ENWW NOTE Turning off the Error Correction feature can reduce image quality Print the Fax Activity Log report from the control panel to determine if the error occurs by using a specific fax number If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Cyan in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Cyan Very Low Description The toner cartridge is at the end of its useful life When a color toner cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low toner cartridge color printing
212. pon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remed
213. program 283 reinstalling parts control panel 42 DC controller PCA 73 removing parts cautions for 2 checklists 5 control panel 41 DC controller PCA 73 document feeder pickup roller 16 fax PCA 69 formatter PCA 69 front door 51 left cover 48 pickup roller 10 right cover 23 rollers 9 separation roller 13 tools required 3 upper cover 44 repetitive defects troubleshooting 128 187 replacing parts 2 reports demo page 131 error 167 204 fax 146 menu map 105 print quality page 131 service 204 Reports menu 131 reports fax error 218 printing all 217 resets NVRAM initialization 205 restoring default settings 205 defaults 203 factory defaults 205 NVRAM initialization 205 right cover removing 23 Index 305 rollers locating 116 pickup and separation removing 9 repetitive image defects 128 rollers and pads removing 9 S safety statements 293 294 scan menu 148 scanner assembly removing 26 glass cleaning 191 scatter troubleshooting 187 screwdrivers required 3 screws replacing 2 secondary service menu 203 sending faxes error report printing 218 separation roller removing 13 separation rollers locating 116 service tools required 3 Service menu 141 203 cleaning mode 203 powersave 203 restoring defaults 203 secondary 203 settings 203 service page 131 settings network report 131 size 280 skewed pages 187 smeared toner troubleshooting 185 software software license agreement 274 solve fax
214. r printing resumes automatically e Stop The product stops printing until you replace the toner cartridge Low Threshold Cyan Enter percentage Magenta Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the Yellow product alerts you that the toner cartridge is low For the color toner cartridges that ship with the product the default is 20 For the replacement color toner cartridges the default is 1096 The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state ENWW Troubleshooting tools 139 Menu item Sub menu item Sub menu Sub menu item Description Store Usage Data Supply Not on Supply The product automatically stores toner cartridge usage data in its internal memory It can also store this data on memory chips in the toner cartridges Select the Not on Supply option to store the data only in the product memory The information stored on the toner cartridge memory chip helps HP design future products to meet our customers printing needs HP collects a sampling of memory chips from toner cartridges returned to HP s free return and recycling program The memory chips from this sampling are read and studied in order to improve future HP products The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner c
215. r scanner mirrors are contaminated the entire product must be replaced CAUTION not lift the product grasping the front door and Tray 2 cavity NOTE The roller is located inside the tray cavity Figure 1 6 Remove the pickup roller 1 of 3 F ENWW Removal and replacement procedures 13 2 Release the two roller cover locking pins and then remove the cover Figure 1 7 Remove the separation roller 2 of 3 1 1 1 1 1 1 3 Release the roller holder to release the roller locking pins Remove the separation roller Figure 1 8 Remove the separation roller 3 of 3 14 Chapter 1 Removal and replacement ENWW Reinstall the separation roller 1 Install the replacement separation roller 2 Reinstall the separation roller cover on the locking pins and then rotate it toward the roller until you hear it snap into place Figure 1 9 Reinstall the separation roller 1 ENWW Removal and replacement procedures 15 Document feeder pickup roller assembly y IMPORTANT The document feeder pickup roller must be shipped in the down position 1 Open the document feeder cover 2 Disconnect one spring callout 1 Figure 1 10 Remove the document feeder pickup roller assembly 1 of 2 3 Lift up on the end of the assembly and then slide it toward the control panel to remove it Figure 1 11 Remove the document feeder pickup roller assembly 2 of 2 16 Chapter 1 Removal and replacement ENWW
216. r surge might have affected the device Solve image quality problems Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page If the defect occurs later in a print job turn the device off for 10 minutes and then turn on the device to restart the print job Use non glossy media to help reduce the severity of the defect 187 Color image defects This section describes issues that can occur when you print in color Problem Only black is printing when the document should be printing in color AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc One or more colors are not printing or are inaccurate AaBbGc AaBbCc Ag A color is printing inconsistently after you load a new toner cartridge AaBbCc AaBbCc Cause Color mode is not selected in your program or printer driver The correct printer driver might not be selected in the program The device might not be correctly configured The color supply is out and the Color Supply Out menu setting is set to Continue Black Sealing tape might be on the toner cartridges The media might not meet HP specifications The device might be operating in excessively humid conditions One or more toner cartridges might be defective The product is set to override the Replace color message and to
217. roblems ENWW HVT Toner EMP diagram 7 4 3 2 1 4130 9 J133 0 omn pne 3 4131 4 27 of OT F Naaem a0111 ASIC 70p 83 0 1 Nc PES d 100 4 VNOTMNT po TNRRSPWM 130 2 coer 3 24 o EP RE T S WT cPU 73p ade 5 4133 61 9 Scie Ie 4130 gs 155388 FVNOTMNT 3 ASIC 7 1p Ces ai Is HVDALD ost T cua 9131 4 4 7128 J130 Ae sci 2 VDACLIC 4000 50V NDTMNT o AW T ore 4133 022 asic 116p mm gave 3ava 10007 ASIC 72p 15538B F NOTMNT Se J191 e asic e2p J133 lt I 113 oe HVOUTEN J131 o C asic 122p 4133 lt 4130 pem 2
218. roduct Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products 5 ENERGY STAR Appendix Regulatory information ENWW Additional ENERGY STAR qualified imaging product model information is listed at www hp com go eneraystar Toner consumption EconoMode uses less toner which might extend the life of the print cartridge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade and is no longer acceptable consider replacing the print cartridge Paper use This product s automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge a
219. rs ESD mat if one is available Penlight optional A CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 1 1 Phillips and pozidrive screwdriver comparison ENWW Removal and replacement strategy 3 4 Types of screws N WARNING sure that components are replaced with the correct screw type Using the incorrect screw for example substituting a long screw for the correct shorter screw can cause damage to the product or interfere with product operation Do not intermix screws that are removed from one component by using the screws that are removed from another component E NOTE The screw illustrations in the following table are for reference only Screws might vary in size and appearance from those shown in this table Table 1 1 Common fasteners Description Screw with washer Screw tapping truss head Screw TP Screw D Screw machine Screw machine flat head Screw machine flanged pan head Size M3X8 4 6 4 12 MAX10 4 15 M3X4 M3X6 M3X6 M3X8 M3X4 M3X4 M3X6 Part Number XA9 1420 000CN XB2 7400 605CN XA9 1422 000CN XB4 7401 005CN 4 7401 609 6 7300 405 XB6 7300 605CN XA9 1670 000CN XA9 1671 000CN 6 7300 409 9 0679 000 6 7300 805 Chapter 1 10mm
220. s Miei euet rane ide 115 ee aM GOD 116 PEAS sue dia Meca tror tot 117 Optional 250 sheet cassette vei rt a a REN 118 Rr 119 QR 120 PUCCIO ol 121 Rb ea ei iamen 122 HV TZToner Gaii vi va ova 123 Driver CA a td 124 Duplexer oce AME TER UO Rep Hi ada a 125 o MES DT CQ PIT DUREE E 126 167 Conrobpanel Tes cod soe b MM eaae db 203 ENWW Figure 3 1 Scanner and document feeder main assemblies 2 2 242 Figure 3 2 External panels and covers ooo RO eto qp e A 244 Figure 3 3 Internal assemblies _______ ER 246 Figure 3 4 Internal assemblies isti eet 248 Figure 3 5 Internal assemblies 3 of 6 itn ROM et 250 Figure 3 6 Internal assemblies 4 of 252 Figure 3 7 Internal assemblies 5 of 6 det Ete obe tried eite adsis 254 Figure 3 8 Internal assemblies
221. s menu Open the Fax Activity Log menu d Select the Print Log Now option If a phone is connected to the product make sure that the phone is hung up Disconnect all other lines between the fax and the product Connect the product directly into the wall telephone jack and resend the fax Chapter 2 Solve problems ENWW The control panel displays the message Storing page 1 and does not progress beyond that message Delete stored faxes from memory Touch the Setup 5 button b Open the Service menu Open the Fax Service menu d Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 2 3 Check for a dial tone on the phone line by using the Start Fax button Turn the product off then on Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information Touch the Setup amp x button b Open the Fax Setup menu Open the Basic Setup menu d Open the Fax Header menu e Enter the correct settings Verify that any extension phones on the line are hung up If using a DSL service make sure that the phone line connection to the product includes a high pass filter Unable to use fax functions from the control panel ENWW The product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password If you do not know the password for the produ
222. s or operational pauses between printed pages during normal product operation Factors that determine the print speed of the product include the following ENWW Page formatting time The product must pause for each page to be formatted before it prints Complex pages take more time to format resulting in reduced print speed However most jobs print at full engine speed 21 ppm on Letter size media or 20 ppm on A4 size media Color mode Monochrome printing black only provides the maximum print speed Full color print jobs cause a reduction in print speed Media size Legal size media reduces print speed because it is longer than the standard Letter or A4 size media A reduce print speed is used when printing on narrow media to prevent the edges of the fuser from overheating Media mode Some media types require a reduced print speed to achieve maximum print quality on that media For example glossy heavy and specialty media for example envelopes or photos require a reduced print speed To maximize the print speed for special media types ensure that you select the correct media type in the print driver Product temperature To prevent product damage print speed is reduced if the product reaches a specific internal temperature thermal slow down The starting temperature of the product ambient environment temperature and the print job size effect the number of pages that can be printed before the product reduces the print
223. s sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge might have access to this data as well Any third party possessing the print cartridge might have access to the anonymous information on the memory chip ENWW Data stored on the print cartridge 273 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE
224. satellite telephone connection 1 Touch the Setup button 2 Open the Fax Setup menu 3 Open the Advanced Setup menu 4 Open the Fax Speed menu and then touch the speed setting that you want to use Solve problems sending faxes e An error message displays on the control panel e control panel displays a Ready message with no attempt to send the fax e The control panel displays the message Storing page 1 and does not progress beyond that message e Faxes be received but not sent e Unable to use fax functions from the control panel e Unable to use speed dials e Unable to use group dials e Receive a recorded error message from the phone company when trying to send fax e Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error message displays ENWW e Allow the product to retry sending the fax Re sending temporarily reduces the fax speed e Unplug the product telephone cord from the wall connect a telephone and try making a call Connect the product phone cord into a jack for another phone line If the product is connected to a digital phone line verify that you are using the correct filter and settings provided by the digital service provider e Try different phone cord Solve fax problems 219 e From the control panel change the Fax Speed option to the Medium V 17 setting or Sl
225. screw first turn it counterclockwise to align it with the existing thread attern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole g g pping becomes stripped repair the screw hole or replace the affected assembly Chapter 1 Removal and replacement ENWW TIP For clarity some photos in this chapter show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product Electrostatic discharge A CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product Required tools Number 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length Precision slotted screwdriver with a 1 mm 0 04 in blade width NOTE This fine point tool is required to release the front door pins The width of the blade must be 2 mm 0 08 in or less to be able to drive the door pins out of the mounting holes Small slotted screwdriver Needle nose pliers Snapring plie
226. set to the Manual setting Touch the Start Fox button on the control panel Voice mail is available on the fax line ENWW Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information Verify that the answer mode is set to the Automatic setting Touch the Setup amp button Open the Fax Setup menu d the Basic Setup menu Solve fax problems 227 e Open the Distinctive Ring menu f Select the correct setting e Buy a dedicated line for faxing e Set the Answer Mode option to the Manual setting Touch the Setup amp button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Manual setting NOTE You must be present to receive faxes The product is connected to a DSL phone service Check the installation and features DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is plugged in e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a Touch the Setup amp button b Open the F
227. side of motor wire harness retainer must be positioned behind the PCA next to motor M2 Figure 1 88 Reinstall the motor 1 and motor M2 wire harness retainer ENWW Removal and replacement procedures 67 Intermediate PCA 1 2 3 68 Chapter 1 Removal and replacement Remove the right cover See Right cover on page 23 Disconnect all of the connectors and one FFC callout 1 on the PCA Figure 1 89 Remove the Intermediate 1 of 2 Remove three screws callout 1 and then remove the intermediate PCA Figure 1 90 Remove the Intermediate PCA 2 of 2 ENWW Formatter PCA and fax PCA N WARNING not install a replacement formatter PCA and DC controller at the same time The formatter PCA and the DC controller PCA store important product configuration information NVRAM data that is lost if both PCAs are replaced at the same time When the product power is turned on the DC controller restores the NVRAM data on the replacement formatter Replacing both the formatter and the DC controller at the same time will result in severe print quality problems NOTE The base model does not have a fax card installed Replacing the formatter PCA before the DC controller PCA Use the following procedure if you need to install a replacement formatter PCA and a replacement DC controller NOTE If you are only installing a replacement formatter PCA go to Remove the
228. structions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer an experienced radio TV technician 2 NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O Power consumption 282 Power usage drops significantly while in Ready or Sleep mode which saves natural resources and saves money without affecting the high performance of this p
229. t 225 Solve problems receiving faxes oe te teo eorr d PIRE RED Y RE RUN UR 226 The fax does not respond iuncto to itp Ponto enema vat On bead 226 The fax has a dedicated phone line 226 An answering machine is connected to the product 226 A telephone handset is connected to the product 227 ENWW The Answer Mode setting is set to the Manual setting 227 Voice mail is available on the fax line 227 The product is connected to a DSL phone service 228 The product uses fax over or VoIP phone service 228 An error message displays on the control panel 229 The No fax detected message displays 229 The Communication error message displays 229 The Fax storage is full message displays 230 The Fax is busy message displays 230 A fax is received but does not print 2 22 2 707 231 The Private Receive feature is on 2 2 7 101 23 Sender receives a busy signal 231 A handset is connected to the 231 A phone l
230. t e Answer Mode option to the setting and plug the answering machine into the telephone port Touch the Setup 5 button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the setting If the setting is unavailable set the Answer Mode option to the Automatic setting Setthe Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set d Touch the Setup amp button b Open the Fax Setup menu Open the Basic Setup menu 226 Chapter 2 Solve problems ENWW d Open the Rings to Answer menu e Select the correct setting Connect the answering machine into the telephone port If the product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecting a voice call the product generates a ring tone that alerts you to pick up the telephone handset Touch the Setup amp button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Fax Tel setting A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 3 4 5 Touch the Setup 3 button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is
231. t the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax 210 Chapter2 Solve problems ENWW 27 NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact See www hp com go LJColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box Fax Send error Description An error occurred while trying to send a fax Recommended action Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support flyer that came in the product box Fax storage is full Canceling the fax receive Description During the fax transmission the product ran out of memory Only
232. tainer that can be easily dislodged when the retainer is removed Do not lose this clip when handling the retainer Figure 1 83 Remove motor 1 and motor IM 2 of 6 Removal and replacement procedures 63 4 Release the wire harnesses from the retainer callout 1 NOTE One of the wire harnesses behind the drum motor wire harness is difficult to release from the retainer Be careful to not damage this wire harness when releosing it Xy TIP Additional connectors might need to be disconnected to release the wire harnesses from the retainer Figure 1 84 Remove motor 1 and motor M2 3 of 6 Bh 64 Chapter 1 Removal and replacement ENWW 5 Release one tab callout 1 Figure 1 85 Remove motor 1 and motor M2 4 1 4 6 6 Rotate the top of the retainer away from the chassis and then lift it up to remove it Figure 1 86 Remove motor 1 and motor M2 5 of 6 ENWW Removal and replacement procedures 65 7 Remove three screws callout 1 to remove motor 1 or remove three screws callout 2 to remove motor M2 Figure 1 87 Remove motor and motor M2 6 of 6 66 Chapter 1 Removal and replacement ENWW Reinstall the drum motor M1 and developer motor M2 When the motor wire harness retainer is reinstalled the two tabs at the bottom of the retainer must be positioned behind the retainer on the low voltage power supply The tab at the
233. te Settings for time Sets the time and date setting for the product format current time date format and current date ENWW Troubleshooting tools 137 Menu item Sub menu item Sub menu Sub menu item Description Product Security On Sets the product security feature If you select the On setting you must set a password Off USB Flash Drive Enable or disable printing directly from the USB port on the front of the product Off Disable Fax On Enable or disable the Fax feature Off Supply Settings Black Cartridge Very Low Setting Prompt Set how the product behaves when the black toner cartridge reaches the very low threshold Continue Prompt The product stops printing and prompts Stop you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality e Continue The product alerts you that the toner cartridge is very low but it continues printing e Stop The product stops printing until you replace the toner cartridge Low Threshold Enter percentage Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the product alerts you that the toner cartridge is low For the black cartridge that sh
234. ted a jam in Tray 1 Recommended action Clear the jam and then follow the control panel instructions Load paper Description The tray is empty Recommended action Load paper in the tray Load Tray 1 TYPE SIZE Press OK to use available media Description Device is processing a job but no trays match Recommended action Load paper in the correct orientation Touch the OK button to use existing tray settings ENWW Troubleshooting tools 159 Load Tray 1 PLAIN SIZE Cleaning mode to start Description Cleaning mode paper prompt Recommended action Load a clean sheet of paper in the correct orientation then touch the OK button to begin the cleaning procedures Load tray X Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Magenta in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Magenta Very Low Description The toner cartridge is at the end of its useful
235. that the fax machine is on and ready Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord 162 Chapter 2 Solve problems ENWW Open the Service menu and touch the Fax Service button Touch the Run Fox Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go L ColorMFPM375 or www hp com go LIColorMFPM475 or the support flyer that came in the product box No fax answer Redial pending Description The receiving fax line did not answer The product attempts to redial after a few minutes Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall connect telephone and try making a voice call Open the Service menu and touch the Fax Service button Touch the Run Fox Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com go LJColorMFPM375 www hp com go LIColorMFPM475 or the support f
236. the Fax Setup menu c Open the Basic Setup menu 224 Chapter 2 Solve problems ENWW d Open the Dia Prefix menu e Select the On setting NOTE To send a fax without a prefix when the Dial Prefix option is turned on send the fax manually e Send a fax to an international number If a prefix is required manually dial the telephone number with the prefix Enter the country region code before dialing the phone number Wait for pauses as you hear the tones on the phone d Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product e sure that the telephone is hung up e sure that the telephone is not being used for a voice call when faxing e Unplug the phone from the line and then try sending the fax ENWW Solve fax problems 225 Solve problems receiving faxes e Ihe fax does not respond e Anerror message displays on the control panel A fax is received but does not print e Sender receives a busy signal e Nodial tone e Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line e the Answer Mode option to the Automatic setting from the control panel d Touch the Setup button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Automatic setting An answering machine is connected to the produc
237. the door Figure 1 36 Remove the rear door 4 of 4 ENWW Removal and replacement procedures 33 Rear lower cover and rear door links Before proceeding remove the following components e Right cover See Right cover on page 23 e Rear door See Rear door on page 32 e Rear upper cover See Rear upper cover on page 30 Remove the rear lower cover and rear door links 1 Use a pair of needle nose pliers to release two tabs and then remove the rear door link cap Repeat this step for the remaining rear door link cap Figure 1 37 Remove the lower cover and rear door links 1 of 6 34 Chapter 1 Removal and replacement ENWW 2 Open the duplex feed assembly release one tab callout 1 and then slightly separate the cover from the product Figure 1 38 Remove the rearlower cover and rear door links 2 of 6 3 Release one tab callout 1 and slightly separate the cover from the product Figure 1 39 Remove the rearlower cover and rear door links 3 of 6 CINE ENWW Removal and replacement procedures 35 4 Close the duplex assembly and then lift up on one side of the cover and then the other side of the cover to release it Figure 1 40 Remove the rearlower cover and link guides 4 of 6 5 Slightly lift up the rear door rib assembly and then carefully slide the cover away from the product to remove it Figure 1 41 Remove the rearlower cover and link guides 5 of 6
238. the pages that fit into memory will be printed Recommended action Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory Fax storage is full Canceling the fax receive Description The amount of available memory for storing faxes is insufficient to store an incoming fax ENWW Solve fax problems 211 Recommended action If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Fax storage is full Canceling the fax send Description During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Cancel the current job Turn the product off and then turn it on again Try sending the job again If the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs No dial tone Description The product could not detect a dial tone Recommended action Check for a dial tone on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are
239. the scanner chassis 2 Install three screws callout 1 and attach the grounding wire callout 2 Figure 1 50 Reinstall the control panel and right arm mount 1 of 2 42 Chapter 1 Removal and replacement ENWW 3 Attach two FFCs and three connectors callout 1 Install the USB PCA connector in the retainer Figure 1 51 Reinstall the control panel and right arm mount 2 of 2 ENWW Removal and replacement procedures 43 Upper cover assembly Before proceeding remove the following components e Right cover See Right cover on page 23 e Scanner assembly See Scanner assembly page 26 e Rear upper cover See Rear upper cover on page 30 e Control panel and right arm mount See Control panel and right arm mount on page 41 e Rightfront cover and power button See Right front cover and power button on page 28 Remove the upper cover assembly 1 Remove four screws callout 1 Figure 1 52 Remove the upper cover assembly 1 of 3 44 Chapter 1 Removal and replacement ENWW ENWW Slightly raise the back of the cover up and off of the product 53 Remove the upper cover assembly 2 of 3 Slide the cover toward the back of the product to remove it Remove the upper cover assembly 3 of 3 Removal and replacement procedures 45 Reinstall the upper cover assembly 1 Position the upper cover so that the frontleft corner of the upper cover engages the left side cover callout 1 Figur
240. tice for use In France 522 pen fusi e RP RR Notice for use in Russia eee eene nn essen rh se ener hn ENWW xvi ENWW List of tables Table 1 1 Common _ _ _ 4 Table 2 1 I Eee 113 Table 2 2 Solenoid sensors and motors cse eee 115 Table 2 3 Rollers ioa caesi rax NINE E 116 56s Ne e tant 117 Table 2 5 Optional 250 sheet cassette RT 118 Table 2 6 Repetitive image defects eos revient reser bao nta tegeret 128 Table 2 7 Eventlog messages 168 Table 2 8 Event log only messages Rost Ferr pip TA ai p R Idas e poH qe 170 Table 2 9 Secondary service menu 204 Table 3 1 Order parts accessories and supplies 0011 238 Table 3 2 Pro 300 Color MFP M375nW Mu 238 Table 3 3 Pro 400 Color MFP M475dn ia RU de 238 Table 3 4 Pro 400 Color M475dw _ ME 238 Table 3 5 Relat
241. tion mode 111 1 218 Ghange the foxispeedu coo doce utate 219 Solve problems sending faxes 219 error message displays on the control panel 219 The Communication error message displays 219 au 220 The Fax is busy message displays 221 The fax answer message displays 221 Document feeder paper jam 222 The Fax storage is full message displays 222 SCOMMEMEMON 222 The control panel displays a Ready message with no attempt to send fax 222 The control panel displays the message Storing page 1 and does not progress beyond that massages ette eher ea 223 Faxes can be received but not sent 223 Unable to use fax functions from the control panel 223 Unable to use speed dials Ue DA 224 Unable to Usedgroup dialss t metri eoo atten 224 Receive a recorded error message from the phone company when trying to SED TING on gba ie aas queo e cud ad ets 224 Unable to send fax when a phone is connected to the produc
242. to the telephone network is CA11A Vietnam Telecom wired wireless marking for ICTQC Type approved products Y ICT HP B00502010 298 Appendix C Regulatory information ENWW Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation Z CAUTION radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device A CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL
243. tor PCA PCAs on page 259 RK2 3847 000 Fan Internal assemblies 4 of 6 RL1 1785 O00CN RL1 1800 000 RL1 1802 000 RL1 3053 000 RL1 3063 000 Pad separation Tray 1 Motor drum DC M2 Roller paper pickup Tray 1 Motor developer DC M1 Cover left on page 253 Internal assemblies 3 of 6 on page 251 Internal assemblies 4 of 6 on page 253 Internal assemblies 2 of 6 on page 249 Internal assemblies 4 of 6 on page 253 Covers on page 245 RL1 3068 000 Cover upper rear Internal assemblies 6 of 6 on page 257 RM1 4840 000 Tray 2 separation roller assembly Internal assemblies 3 of 6 on page 251 Numerical parts list 265 Table 3 17 Numerical parts list continued Part number Description Table and page RM1 4841 000 Registration assembly nternal assemblies 3 of 6 on page 251 RM1 4852 000 Intermediate transfer belt ITB nternal assemblies 2 of 6 on page 249 RM1 4879 000 Feed guide duplex assembly includes transfer roller nternal assemblies 6 of 6 on page 257 RM1 4880 000 Reverse drive assembly nternal assemblies 6 of 6 on page 257 RM1 5419 000 Motor feed assembly M5 nternal assemblies 5 of 6 on page 255 RM1 5420 000 Solenoid Tray 1 SL1 MP tray nternal assemblies 2 of 6 on page 249 RM1 8029 000 Color misregistration sensor assembly nternal assemblies 2 of 6 on page 249 RM
244. tration sensor 54 1503 Yellow CPR pattern cannot lf the error persists replace the be read If the error persists replace the toner cartridge tray 54 1599 Black CPR pattern cannot be read If the error persists replace the DC controller 54 2100 Beam detect BD error If the error persists replace the DC controller If the error persists replace the product 54 2500 sensor error Verify that the DC controller connectors are firmly connected If the error persists replace the DC controller Troubleshooting tools 171 Clear jams Common causes of jams To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Jam locations Jams can occur in these locations
245. tter 94 Letter to A4 97 Full Page 9 1 Fit to Page 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 400 Lighter Darker Specifies the contrast of the copy 144 2 Solve problems ENWW Menu item Sub menu item Sub menu item Description Optimize Describe Original Auto Select Specifies the type of content in the original document so the Mixed copy is the best match for the original Text Picture Paper Paper Size Specifies the paper size and type for copies Paper Type Multi Page Copy Off When this feature is on the product prompts you to load On another page onto the scanner lass or to indicate that the job is 9 complete Collation On Specifies whether to collate copy jobs Off Tray Select Auto Select Specifies which tray to use for copies Tray 1 Tray 2 Two Sided 1 Sided to 1 Sided Specifies the duplex setting for copies 1 Sided to 2 Sided 2 Sided to 1 Sided 2 Sided to 2 Sided Draft Mode Off Specifies whether to use draft quality printing for copies On Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Set as New Defaults Restore Defaults Background Removal Color Balance Grayness Saves any changes you have made to this menu as the new defaults Restores the factory defaults for this menu ENWW Troubleshooting tools 145 Fax menu To open this menu touch the Fax button and then touch the Fax Menu button Men
246. u item Sub menu item Sub menu item Fax Reports Fax Confirmation On Every Fax On Send Fax Only On Receive Fax Only Description Sets whether the product prints a confirmation report after a fax job Never Include First Page On Sets whether the product includes a thumbnail image of the first page of the fax on the report Fax Error Report On Every Error Sets whether the product prints a On Send Error On Receive Error report after a failed fax job Never Print Last Call Report Prints a detailed report of the last fax operation either sent or received Fax Activity Log Print Log Now Print Log Now Prints a list of the Auto Log Print faxes that have been sent from or received by this product Auto Log Print Automatically prints a report affer every fax job Print Phone Book Prints a list of the speed dials that have been set up for this product Print Junk Fax list Print Billing Report Prints a list of phone numbers that are blocked from sending faxes to this product Prints a list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code This menu item displays only when the billing codes feature is turned on Print All Fax Reports Prints all fax related reports Send Options Send Fax Later Broadcast Fax Allows a fax to be sent at a later time and date Sends a fax to multiple recipients
247. ub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 f you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 196 Chapter 2 Solve problems ENWW The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com go LJColorMFPM375 or www hp com go LJColorMFPM475 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse
248. ubleshooting 106 checklists printing 132 ENWW circuit diagram 120 clean touch screen 193 cleaning glass 191 mode 203 page 128 paper path 190 color calibrating 129 205 troubleshooting 188 color usage log 131 components diagram 113 configuration page connectivity solving problems 198 connectors DC controller 111 control panel blank troubleshooting 107 button test 204 clean touch screen 193 cleaning page printing 190 display test 204 HP Web Services menu 130 menu map printing 131 menus 129 message types 149 messages troubleshooting 149 reinstalling 42 removing the control panel 41 Reports menu 131 conventions document iii copy menu 144 copy quality test 6 covers left removing 48 108 131 locations 244 parts list 244 right removing 23 upper removing 44 creases troubleshooting 187 crooked pages 187 curled media 186 customer support online 278 D DC controller connectors 111 DC controller PCA removing 73 defaults NVRAM initialization 205 restoring 203 205 defects repetitive 128 demo page troubleshooting 108 diagrams 237 covers 244 internal assemblies 246 troubleshooting 113 dimensions 280 disposal end of life 285 document conventions iii document feeder jams 173 document feeder pickup roller removing 16 doors front removing 51 dots troubleshooting 184 dpi dots per inch faxing 134 drive components diagrams 113 Index 303 drivers usage page 1
249. ulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems Clean the paper path from the product control panel 1 From the Home screen touch the Setup 5 button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted m Touch the OK button to begin the cleaning process A page feeds through the product slowly Discard the page when the process is completed 190 Chapter 2 Solve problems ENWW Clean the scanner glass strip and platen Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cable from the electrical socket 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 glass and white
250. ults e Pass The report contains all of the current fax settings for review e Fail The cord is in the wrong port The report contains suggestions for how to resolve the issue Fail The phone line is not active The report contains suggestions for how to resolve the issue 3 Verify that the product firmware is current Print a configuration page from the control panel Reporis menu to obtain the current firmware date code b Goto www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option 3 In the For product box type the product model number and then click Go button ENWW Solve fax problems 207 4 Click the link for your operating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version versions are different download the firmware upgrade and update the firmware on the product following the instructions onscreen NOTE The product must be connected to a computer with internet access to upgrade firmware o Resend the fax 4 Verity that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e If using ISDN or digital PBX contact your service provider for information about configuring t
251. ur country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com go LJColorMFPM375 www hp com go 475 Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com go LJColorMFPM375 software or information www hp com go LJColorMFPM475 software Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 278 Appendix A Service and support ENWW B Product specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 279 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 300 500 mm 19 7 inches 483 mm 19 0 inches 420 16 5 inches 28 2 kg 62 2 Ib color M375nw HP LaserJet Pro 400 500 mm 19 7 inches 483 mm 19 0 inches 420 16 5 inches 29 5 kg 65 0 Ib color M475dn HP LaserJet Pro 400 500 mm 19 7 inches 483 mm 19 0 inches 420 16 5 inches 29 5 kg 65 0 Ib color MFP M475dw Power consumption electrical specifications and acoustic emissions S
252. ush the door pins out of the mounting holes Figure 1 64 Remove the front door assembly 2 of 10 _ 1 3 Use a precision point screwdriver to push the right side door pin out of the link 2 NOTE A precision point screwdriver is required to release the front door pins The width of the blade must be 2 mm 0 08 in or less to be able to push the door pins out of the mounting holes Figure 1 65 Remove the frontdoor assembly 3 of 10 52 Chapter 1 Removal and replacement ENWW 4 Remove two screws callout 1 and the separate the door bushing callout 2 from the chassis Figure 1 66 Remove the front door assembly 4 of 10 5 Release the bushing from the door retainer link callout 1 Figure 1 67 Remove the front door assembly 5 of 10 ENWW Removal and replacement procedures 53 6 Support the door assembly and carefully release the pin on the rightside link Figure 1 68 Remove the front door assembly 6 of 10 7 Support the door assembly and carefully release the upper pin on the leftside link Figure 1 69 Remove the front door assembly 7 of 10 54 Chapter 1 Removal and replacement ENWW 8 Push the black plastic arm into the product Figure 1 70 Remove front door assembly 8 of 10 F ge 1 9 Support the door assembly and carefully release the lower on the left side link Figure 1 71 Remove the front door assembly 9 of 10 ay E
253. uy parts Order through service or support providers Contact an HP authorized service or support provider Whole unit replacement Table 3 2 Pro 300 Color MFP M375nw Part number Description CE903 69009 Prod Exchange 220V M375nw WUR EMEA CE903 69010 Prod Exchange 110V M375nw WUR NAR TW CE903 69011 Prod Exchange 220V M375nw WUR AP LAR 903 69012 Prod Exchange 220V M375nw WUR CL AR CE903 67062 Prod New 220V M375nw WUR CN MY 903 67058 Prod New 110V M375nw WUR BR Table 3 3 Pro 400 Color MFP M475dn Part number Description CE863 69001 Prod Exchange 220V CM475dn WUR EMEA CE863 69002 Prod Exchange 110V CM475dn WUR NAR TW CE863 69003 Prod Exchange 220V CM475dn WUR AP LAR CE863 69004 Prod Exchange 220V CM475dn WUR CL AR CE863 67061 Prod New 220V CM475dn WUR CN MY CE863 67062 Prod New 110V CM475dn WUR BR Table 3 4 Pro 400 Color M475dw Part number Description CE864 69001 Prod Exchange 220V CM475dw WUR EMEA CE864 69002 Prod Exchange 110V CM475dw WUR NAR TW CE864 69003 Prod Exchange 220V CM475dw WUR AP LAR 238 Chapter 3 Parts and diagrams ENWW Table 3 4 Pro 400 Color M475dw continued CE864 69004 Prod Exchange 220V CM475dw WUR CL AR CE864 67061 Prod New 220V CM475dw WUR CN MY CE864 67062 Prod New 110V CM475dw WUR BR Related documentation and software Table 3 5 Related documentation and software Item Description Part number HP LaserJet Pro 300 Color MFP HP LaserJet Pro 400 Color
254. when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Event log messages Accessing the event log requires touching the Left Arrow lt button and the Cancel gt lt button on the touchscreen when they are not illuminated Use the figure below to locate these buttons on the touchscreen Figure 2 16 Control panel test Print the event log NOTE You can use HP ToolboxFX to view the event log from a computer 1 Make sure the product is in the Ready state 2 Touch the Setup button 3 Simultaneously touch the Left Arrow lt button and the Cancel gt lt button 4 Touch Setup 5 button ENWW Troubleshooting tools 167 5 Open the 2ndry Service menu 6 Open the Service Reports menu 7 Touch the Error Report item Event log messages 168 The following table contains all event log codes for this product Many event log codes correspond to a control panel error message Some product events do not produce a message that displays on the control panel Instead they are only recorded in the event log Table 2 7 Event log messages Event code Description 13 0000 Paper jam 20 0000 Memory out 21 0000 Page misfeed or mispick 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 1000 Low fuser temperature error 50 2000 Slow fuser
255. xtension phone answering machine or other device 2 Fax line in port for attaching fax line to product 3 Network port 4 Hi Speed USB 2 0 port 110 Chapter 2 Solve problems ENWW Location of connectors DC controller PCA Figure 2 2 DC controller connectors 1L IET J150 J154 J157 Loose DC controller connections can cause issues Check the following connections when troubleshooting product problems Connector J130 Board DC controller J131 DC controller J132 133 140 DC controller DC controller DC controller 141 DC controller J150 DC controller ENWW Troubleshooting tools 111 Connector Board J151 DC controller 1152 DC controller 1153 DC controller J154 DC controller 1156 DC controller J157 DC controller Formatter J2 Formatter J3 Formatter Formatter J Formatter J9 Formatter 111 Formatter P1 Formatter Ug 12 Formatter 112 Chapter2 Solve problems ENWW Location of major components Major components ENWW Figure 2 3 Major components Table 2 1 Major components Description 1 Duplex feed assembly 2 Rear door rib assembly 3 Power supply assembly 4 Duplex reverse drive assembly 5 ITB assembly 6 Delivery assembly 7 Registration assembly 8 Fuser assembly 9 Secondary transfer feed assembly 10 Cassette pickup assembly Duplex re pickup guide ass
256. y under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense All Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or 1 restricting the Use of t

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