Autumn `09 - LPT Home Page - HP LaserJet and Lexmark Parts
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1. This is especially common in the manual feed tray which is the first default option on many printers 2A 2 Insufficient friction between the pickup roller and the paper either because the roller is worn and slick or because the paper has not lifted completely this can be a defective lifter mechanism or a prob lem with the sensor that detects lifting 2A3 The pickup roller is not turning This can in dicate a problem with the drive mechanism motors gears clutches and solenoids or the mechanical coupling between this mechanism and the roller In rare cases the DC Controller or engine controller board may not be sending the proper signals to the drive mechanism defective board or bad electrical connections 2A4 The separation mechanism which is sup posed to prevent multi feeding is doing its job too well and not even allowing one sheet to get through eeceeeeec eee eee eee eee se eee we oe ee eee eee eee ese ee see see ese ees e eee ee ee see ese eee eee eee esos eee eee ees es ee eseeeees Service Edge Page 5 This can occur in printers that use a separation roller torque limiter combination and the torque limiter is usually to blame All of these are fairly common so it s worth checking them all 2B Paper is found in path Answer all the questions below 2B1 Is the page crumpled If it is see what it is crumpling against Check near the leading edge of the stalled paper for a foreign object or for signs the2. and the other new features of this up graded booklet CALL LIBERTY PARTS TEAM 888 444 8778 The Technician s Service Edge is available only through your LPT Account Rep Original Technician s Service Edge
3. be 1 1 200 of an inch TILLIT Tttt tt FTIIT L 5 Developing Toner Sticks to Discharged Drum Areas Negatively charged toner particles attach to areas of the drum de charged by the laser The toner particles get a negative charge from the developer roller Since like charged objects repel each other the toner does not adhere to the negatively charged parts of the drum but only to the discharged areas 6 Transferring Toner attracted to charged paper The transfer roller adds a positive charge to the back of the paper attracting the toner from the drum to the page 7 Fusing Pressure and heat bond the toner on the drum to the paper The rubber lower pressure roller and the hot upper roller sandwich the page to fuse the toner VL 2 Lh Prsrt Std LIBERTY PARTS TEAM U S Postage PAID LIBERTY PARTS TEAM INC ah ear 3917 W BELTLINE HWY MADISON WI 53713 888 444 8778 WWW LBRTY COM Newly Undated TECHNICIAN S SERVICE EDGE REPETITIVE DEFECT RULERS IT S HERE FOR 64 PRINTER MODELS This innovation by Liberty Parts Team PLUS combines repetitive defect rulers for 64 HP LaserJet printers with essential reference ma ERROR CODE SUMMARIES FOR feral Teor rie Imagine the knowledge of dozens of service PAPER JAM TROUBLESHOOTING manuals in your back pocket MAINTENANCE INSTRUCTIONS We think you will especially appreciate the AND PIN CODES usefulness of paper jam troubleshooting JETDIRECT INFORMATION steps
4. for 64 printers The defect rulers in our original Technican s Service Edge covered 19 LaserJet printers This one has 64 The extra printers do not make the book let unwieldy Careful editing helped keep the page increase slight Expanded Error code summaries for HP This section was rewritten for increased clarity and usefulness New Paper jam troubleshooting steps Also special for this ruler LPT devised a set of trouble shooting steps to combat the number one eececeeeesec eee eee eee ee ee ee ee eee ee oe eee eee ese ee ee eee eee eee e ese eee ese eee eeeee eee eee eee ees ese ees eee see eee growth over 2008 For the same period LP T s customer base grew 33 number of invoices 21 and packages 12 September set new records for these three categories Thanks to our customers for continuing to get the word out about LPT quality First occurrence f defect The second T Model Ly a200 A ruler from the original Technician s Service Edge foe of the printer tech the paper jam error A longer version appears in this issue of Service Edge New Error code summaries for Lexmark Optra Lexmark Optra S T and the T series Created for this ruler are error code summaries for selected Lexmark laser printers the Optra S and Optra series and the Lexmark 52x T62x T63x and T64x Error summaries and possible replace ment parts are included New PIN codes By popular demand we added a list of PIN code
5. INTER IMAGE FORMATION Basic laser theory is the foundation on which a tech s knowledge is built 1 Computer Converts Print Job Sends to Formatter When you hit the print button the print software on the com puter converts the data into a page description language and sends the print job to the formatter board in the printer Page Description Languages include Adobe PostScript PS HP Printer Command Lan guage PCL and Microsoft XML Page Specification XPS 2 Formatter Processes Job Sends to DC Controller The formatter separates the print job into image location informa tion and print process instructions It stores image information in memory until the DC controller requests it The DC controller synchronizes image formation with input and output and also signals the formatter to send print data 3 Conditioning Drum Gets a Negative Charge Inside the toner cartridge the photoconductive drum is cleaned of toner by a rubber blade and receives an even negative DC charge from the charge roller Before the drum is charged a dose of AC bias is applied to the charge roller to eliminate residual images 4 Writing Laser Discharges Areas of Drum Tiny areas of the photosensitive drum are exposed to a laser beam The exposed areas have no charge and form an invisible image egeat gener The images on the drum and on the printed page consist of horizontal rows of closely berse spaced dots On a 1 200 dpi printer the dots would
6. Parts Vendor Editor in Chief David K Reinke Editor Robert Reinke Writers Dennis Kosterman R Reinke Craig Kaltenberg 964 Download Emulation error See 965 manual CO CO NI 0 CO ce Liberty Parts Team Inc 3517 W Beltline Hwy Madison WI 53713 606 268 7600 FAX 608 268 7619 Service Edge Page 10 PRODUCT Unavailable Available at LPT CLJ 2600 Major Assemblies In the good old days you could buy just about any part for just about any laser printer But manu facturers have become less and less willing to offer small parts for sale and sometimes even the larger assemblies are not available In our last issue we covered unavailable parts for the HP LaserJet 4200 4300 series of printers This time we look at the HP Color LaserJet 2600 which is an even more extreme case You can look through the Parts Catalog section of the service manual and see exploded diagrams that show every part in the printer and correspond ing tables that list every part However only a select few parts actually have numbers in the Part Num ber column For most parts this column shows only an asterisk which translates to not set up as a service part This means that you cannot buy the part from HP But we at Liberty Parts Team are able to offer four major assemblies and circuit boards for the L 2600 that HP does not offer The Tray 2 pickup assembly RM1 1928 It can cause failure to pick up paper paper
7. SERVICE Selej The Laser Printer Tech Quarterly Fall 2009 THIS ISSUE e FOUR QUICK PRINTER FIXES e NEW UPDATED REPETITIVE DEFECT RULER e 13 ERROR TROUBLESHOOTING STEPS e LPT INVENTORY IS 5 MILLION e LEXMARK ERROR CODE SUMMARIES e LASER THEORY AT A GLANCE LIBERTY PARTS TEAM Service Edge Page 2 COMPANY NEWS LPT Completes Excellent Quarter For the economy things are brightening Banks are beginning to lend and investors are taking risks And since the arrival of autumn laser printers just keep breaking thank goodness At LPT third quarter sales were strong as expected showing 12 quarter to quarter PRODUCTS LPT s Defect Ruler Gets Major Update If the problem is marks down the printed page you have the right tool for the job if you have the Technician s Service Edge It contains repeating defect rulers for 64 HP printers and a lot more Just about every HP laser printer in operation today is included in this completely revamped tech tool Defect rulers indicate the circumferences of the rollers known to create repeating blotches voids repeats and other marks down a page Line up these distances with the distance between the print defects and you will know which roller or assembly may need replacement Like the original ruler it is printed on transpar ent plastic for ease of use when lining up defects This new version has much more information however Repetitive defect rulers
8. a normally functioning P3005 you will hear the printer speed up shortly after it starts to feed paper as the fuser drive switches from the main motor to the fuser motor We have noticed that the type of jam described above is often accompanied by a failure to go to the higher speed 5 Inthe 3050 series of all in one printers you may see no paper pickup check printer on power up This would normally lead me to believe that there was a job in the queue and the printer had tried and failed to pick up paper So I would trouble shoot the pickup mecha nism Strangely enough this message has nothing to do with paper pick up It is caused by paper or other foreign material jammed in the fuser on any other printer this would cause a simple paper jam error We will continue to inform our readers whenever we find these sorts of non standard error condi tions Normal troubleshooting works well most of the time but in odd cases like these you can save a lot of time by benefiting from someone elses trial and error eececeececeeoe eee eee eee eee ee ee eee eee ee eee ese see ese eee e eee eee ese ee see eee eee ees e seers eee see ese eee eee ees eeeees Liberty Parts Team Inc 3517 W Beltline Hwy Madison WI 53713 606 268 7600 FAX 608 268 7619 Service Edge Page 8 TECH Lexmark Error Code Summaries For Optra T and T Series Laser Printers These codes and explanations are valid for the Lexmark Optra S O
9. d manufacturer 901 Replace Engine Board System 906 Board Code Cause 910 Optra S and Optra T T52x TEx 31 32 Cartridge defective 31 or un 914 T63x Replace any damaged supported 32 autoconnect cables and connec tor Asm Cable if continuity not Insufficient printer memory correct replace Autocompensa Page too complex all else fails 51 53 Flash Defective 51 Full 52 po eer a eee Unformatted 53 serial or network port not set up correctly serial Parallel or USB port is disabled For HP Lexmark Xerox Samsung and Okidata printer parts call Liberty Parts Team 888 444 8778 Replace Controller Board Sys in another printer It must be returned to the tem Board Paper size detection problem tors replace the Autocompensa 35 3 tor Asm replace System Board if PPDS Font error Asm is correctly attached to the Unsupported Option or Flash Service Edge Page 9 g17 HVPS cable or Engine Board System Board See manual Incorrect System Board Inter connect Board or Operator Pan 920 el Board 164x 925 ga Replace System Board 927 Fan error Clear with a power on reset 928 Perform Erase Lamp Service Optra S Optra T T52x Replace Check to determine which of Engine Board T62x System these are at fault Erase Lamp Board T63x Interconnect Asm cable Engine Board Sys Board 164x Replace Operator tem Board Panel or upper front cover As 952 but for T64x Intercon nect card Syste
10. e eeee eee eee ese ee se ees eee ees e eee ee ees ee ese eee eee ees eeeees Liberty Parts Team Inc 3517 W Beltline Hwy Madison WI 53713 606 268 7600 FAX 608 268 7619 Service Edge Page 6 TECH Weird Things We Have Seen Once youve gained some experience working on ing a few pages In most printers most problems can be solved by common p cases there will be no sense and basic troubleshooting But every now and ggg error code you will just then something comes up that doesn t fit into the _ see Processing job on the normal troubleshooting patterns Here are some ex display while the motor is amples that we have seen recently running 1 You try to print something on an HP LaserJet Normally this sort of P4015 or P4014 or P4515 printer and the mo behavior would make you tor runs for a while then stops briefly for a second suspect one of the boards or less then runs for a while then stops briefly formatter or DC controller In this case however etc his can go on for an indefinite period of time the poor print quality is a valuable clue The prob Eventually the job may print but possibly with lem is actually a weak or defective heating element poor print quality as in the example below You may in the fuser In most machines this would cause a get unfused toner and or ghosting images repeat 50 error but this printer is either less sensitive to ing down the page This may get wo
11. e to pick up paper and malfunctioning sensors will trigger it too Thus you can t call tech support and ask The customer has a 13 Paper Jam What part do I order What you need is a logical troubleshooting scheme which we have provided below and some common sense Our scheme will immediately put you on the fastest path to success Paper jams are so common that these steps should be memorized or at least kept handy For that reason an abbreviated version is included with our new Technician s Service Edge We are confident these in structions will save you a lot of time and anxiety Before you begin First make sure you actually have a paper jam error In printers with warning lights only it will likely be a single flashing paper jam attention light If all of the lights are on or flashing it is something more serious and the troubleshooting process is different For printers with displays paper jams are indicated by a 13 error in HP printers and a 200 series error in Lexmark printers First Question Does it jam at startup or after the print job is sent The first thing to determine is which of the two kinds of paper jams you are facing If the paper jam error message occurs at power up go to 1 If the er ror occurs only after a print job is initiated go to 2 1 Error at Power up Paper Sensing First turn off the printer disconnect it from the network and power it on Network disconnec tion makes it clear the
12. jams or registration issues The Laser Scanner Assembly RM1 1970 This assembly contains the lasers and optics for all four colors When defective it can cause image de fects and errors 51 or 52 The Low Voltage Power Supply RM1 1976 can cause a completely dead printer or fuser issues such as the 50 error The High Voltage Power Supply RM1 1978 This can cause image defects when it goes bad We will continue to do our best to make major printer assemblies available especially when the printer manufacturer does not LIBERTY PARTS TEAM AUTUMN SPECIALS RG5 5063 N 4100 Fuser new 139 00 RG5 7060 N 5100 Fuser new 159 00 RF5 1885 N 4000 4050 Feed Sep Roller 1 99 RM1 0037 N 4exx 43xx P4015 5200 CP4005 4700 CP6015 Feed Sep Roller 5 25 RM1 O036 N 4exx 43xx P4015 5200 CP4005 CLJ 4700 Pickup Roller 5 25 RM1 0043 N 42xx 43xx Swing Plate Asm new 6 95 These prices are valid through November 30 2009 while quantities last and are subject to change without notice eececeeeceec eee eee eee ee ee ee ee eee eee eee ee ee ose ee ee eee eee eee ee se eee ese eee e eee eee eee ees eee ee see ese ee seeee ee eeceeeceer eee ee eee eee eee we ee ee eee mee eee eee eee eee eee e eee e eee eee ese eee e eee eee eee e eee eee ese ees e esse eee eee reese For HR Lexmark Xerox Samsung and Okidata printer parts call Liberty Parts Team 888 444 8778 Service Edge Page 11 THE BASICS LASER PR
13. m Board Optra S amp T Reset Configuration 930 ID 931 Cable continuity Engine Board 956 T52x T62x T632x T64x Re System Board or Printhead place system board if power on 936 0 Perform Printhead Service reset does not clear error ene Replace Controller Board Sys 936 Cable continuity Main Drive Mo tem Board tor Asm Engine Board System 961 Optra S Optra T T52x Re place memory card or Control Board Perform Main Drive Ser SASE ler Board T62x T63x Memory card or System Board Replace Fuser CO Ol k i Toner Sensor Developer Drive Asm Print Cartridge cable or system Board Perform Toner sensor Service Check 9 z 54 90 56 CO CO Ol CO Wrong Printhead installed CO ee Ol CO ee N Communications error Replace parts in this order Controller Board Engine Board Intercon nect Board Check controller software 975 Network Card error Replace 940 LVPS make sure It is connected Controller Board System Board if printer is network model properly 941 Replace Controller Board Sys z mei n a ena n 944 6 ltem Board as ex Tray Envelope Feeder or aoe Sonoran ee ana A 990 Duplex Tray Envelope Feeder or are incompatible 991 Bin al BIDE SOEP oyster Boat 1565 Emul error The correct IPDS 949 emulation must be downloaded SERVICE EDGE is the quarterly laser printer Your Laser Printer tech bulletin of Liberty Parts Team Inc BEA AS TSENG
14. not reach its operating temperature within a short time the result will be a 50 error But we have seen 9000 printers that will hang in the warming up state for as long as a half an hour before either displaying the 50 error or going to Ready On older models I wouldnt hesitate to blame the formatter board for such behavior but on the 9000 it is usually a defec tive fuser or low voltage power supply 4 On the LaserJet P3005 paper will stop just as it starts to come out of the fuser and the printer will display a paper jam error Normally this would indicate that the exit sensor in the fuser is not eoceeeece eee eee eee eee eee eee eee eo eee eee eee eee oe eee eee ese eee eee eee reese ees eee eee eeeseeereeeeeese ees eeeeeeeeee Service Edge Page 7 functioning properly and the solution would be to replace the fuser In the rare cases where this didn t fix it the next suspect would be the ECU board which reads the sensor or the cables that connect the fuser to the board But we have seen cases where none of these things fixed this problem Strangely enough you can often fix it by simply removing the formatter board powering up without it running an engine test and then powering down and re installing the formatter We re not sure whats going on here maybe a defective formatter or maybe something just needed to be reset but the signifi cant thing is that it s not any of the usual suspects Note that in
15. paper is outside of the path due to skewing reg istration asm or for a roller that is slick or is not turning If it isn t crumpled there may be a sensor issue es pecially if it stops just after one of the sensors 2B2 If the page or part of the page is past the ton er transfer area is it blank If it is either the timing is so far off that the printer didn t even attempt to generate an image or the input sensor did not see the paper In this case the problem is usually in the input section even though the paper may be found considerably farther along than that 2B3 Is the image shifted up or down If it is the registration asm which controls image position is defective 2B4 Does it jam in every paper path If it does look at the areas that are common to all paths usu ally the registration area and the fuser If the jam only occurs in certain paths you need only look at the areas that are unique to those paths usually the pickup and feed rollers associated with a given tray As you can see you need to be a bit of a detective to find the exact problem and solution Al though its never as simple as My printer has a paper jam what part do I need it isnt rocket science either The troubleshoot ing process is logical and you can usually zero in on the problem by asking some questions and per forming some tests as described above eececeececeeoe eee eee eee eee eee we eee eee ee eee esos eee se
16. ptra T T52x T62x T63x and T64x laser printers These last three combine the RIP Controller Board and Engine Board in a single board the System Board T64x WARNING From the T64x service manual aa to a different model print 98 Too many Trays Bins or Disks at board asm interconnect card asm tached only replace one component at a time Replace the Incompatible Option required component and perform a POR before 164 Disk Defective Full Unformatted replacing a second component listed above If 5184 T this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and Configuration Change code ver sion changed paper handling option is removed disk has been When replacing any of the following components operator panel asm or upper front cover system Scheduled Maintenance G1 Engine Code CRC Flash Error Re transmit Toner low left side frame and the mounting screws are tight and that Its roll ers are functional and not worn Check the Inner Paper Deflector for correct installation if it is bowed or not fitting correctly re place it remove components listed above as a method of troubleshooting components Once a component Paper Jammed lt Indicated aes has been installed in a printer it can not be use
17. re is no print job in the queue eecereeeeseo eee eee eee ee eee eee eee eee eee ee ee ese eee e eee eee eee e ese eee ese eee ee sees e eee eee e eee ese ees eeeseeeeee that is trying to print immediately at startup If the jam indication does not return go to 2 If the error returns 1A Paper is present at one or more sensors or 1B One or more of the sensor actuator flags is stuck or broken or 1C One or more of the optical sensors is defective very rare unless the sensor is physically cracked or broken or 1D There is a bad electrical connection such as a damaged cable bent connector pin s or a cold solder joint between one or more sensors and the circuit board that reads them usually the DC con troller or engine controller board or 1E The DC controller or engine controller board is eoceececee eee es eee eee eee eee ee eee eee eee eee eee eee ee ee eee eee eee ees e eee e eee eee eee e eee eee eseeesee esse eee eee eeee For HR Lexmark Xerox Samsung and Okidata printer parts call Liberty Parts Team 888 444 8778 defective Most paper jams of this type will turn out to be item 1A or 1B 2 Error After Print Job Sent If no paper is found in the printer path go to 2A If found 2B 2A No paper is found This indicates paper pick up failure Possibili ties 2A1 The printer is trying to pick up from a tray that has no paper malfunction of the paper out sensor with the same possibilities as items 1B 1E
18. rse after print fuser heating or the fuser is getting close enough HP LaserJet P4015 Printers Embetided Protocol Page IPX SPX 25 initializing Status Primary Frame Tyme Auto Select my Te fj yA 5 Network Frame Type Rcvd Tt oe HP ace let ee LaserWriter H Work Kumite 0 fi humper i eae eee Li Heee E Novel NetWare 2 Satus Initializing Status Seana 16 ROT CONFIGURED soa Ni Node Name NPT 16A566 NetWare Mode Queue Server Hus Tree Name AOS Context a SAP Interval 60 sec 3 s Attached Server 2 eal i E E E B For HP Lexmark Xerox Samsung and Okidata printer parts call Liberty Parts Team 888 444 8778 that the DC controller continues trying to heat it instead of flagging an error In any event the solu tion is to replace the fuser 2 The same sort of problem in the 4200 4300 family of printers has slightly different symptoms the normal motor turnover on power up will be delayed by a few seconds and when printing the motor will run for a few seconds longer than normal before feeding paper It s really the same thing as de scribed above and again no error is displayed but on a smaller scale 3 A related problem occurs in the 9000 and similar models 9040 9050 but since these fusers have solid rollers and heat lamps rather than instant on ceramic heating elements you will see the problem on power up In most printers if the fuser does
19. s needed to access service mode in LaserJets Maintenance instructions JetDirect information The maintenance instructions and JetDirect card information were updated from the previous edi tion We are confident you will find the Technician s Service Edge a tool that your techs cannot do without Please contact your account executive to purchase yours eoceececee eee ese eee eee eee eee ee ee eee eee eee eee eee sees eee eee eee ee se eee e eee eee eee eee e eee eseeesee eee eee eee ee eee For HP Lexmark Xerox Samsung and Okidata printer parts call Liberty Parts Team 868 444 8778 Service Edge Page 3 Liberty Parts Team Warehouse Liberty Parts Team stores its inventory of nearly 5 million in 15 rows of ceiling high bin racking The main 11 rows are 135 feet long LPT has nearly 14 000 part numbers in its system Liberty Parts Team Inc 3517 W Beltline Hwy Madison WI 538713 608 268 7600 FAX 608 268 7619 Service Edge Page 4 TECH 13 Error Tamed An Approach to Fixing Paper Jam Errors If you re on a service call in a hurry and hoping for a quick fix of a 13 error on a laser printer you are probably out of luck Chronic paper jams the most common printer malfunction make other errors look like child s play With the 13 the list of expected parts is not limited to two or three parts There are more than 10 possibilities Further you don t need a jammed sheet of paper to get a 13 error Failur
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