2005 CEC Focus - June Issues
Contents
1. 37 1 8 438 Kendall EL oio seeenv bea eo ee eae 52 171 8 742 Springfield MO 34 7 9 513 Queens NY eeeeescuseevesusesovesnistkees 50 326 9 559 N Olmsted OH 34 2 10 109 Burbank CA sssoosessossessossessosses 49 979 10 426 Lakeland FL 33 5 JUNE 3 2005 ry LJ e eer 09 9 e 9 a a a L e s ere eee gt i e e e e e e m m i oe eee ee e 8 t r a 9 e LJ e i J 1 ns J E 7 Zum j i Bm zi _ J J d d d F J J d d d i j i i j j i j d d d i d J d j d d d r hUF j Campaign Update Super Chuck Summer arrived on schedule and is creating lots of excitement in our locations A few notes l RING ITEMS CORRECTLY Follow up with the Super Chuck Pizza special scrapbooks limited editions as well as all merch items If you have issues call POS support 2 INDIVIDUAL PIZZAS d SIZE All individual pizzas should now be the new smaller size Keep your old pans for back but whether the guest orders the Super Chuck Pizza special has the free weekday kids pizza coupon or orders off the menu all will be the new size MENU BOARD GRAPHIC Did you know that the size of the individual pizza below your menu board is actually the new size When these were produced about a year ago the smaller size had to be used to keep the graphics in proportion We have just been over del2. INSIDE ISSUE Making Magic Purchasing Reminder Ticket Splash dea S uper Chuck Summer Update Tech Support Tips Numbers 4 Pot Holes Are A Pain n the Spotlight Bonnie Mar ga A Plan to Succeed is NO Plan to Fail Bonnie M arga Make Magic Burbank CA 109 W estern Region Ed Porter s District Great Leadership From GM Oscar Escobar After having had a disappointing time at your Burbank CA restaurant previously was told that the District Manager Ed Porter would contact me and he did so explained to Mr Porter the problems encountered on our visit to the restaurant and he assured me that the problem would be corrected He asked me to call him on his cell phone prior to our visit Mr Porter told me to contact Mr Escobar the General Manager once I arrived and did Mr Escobar was kind polite and car ing He even had a booth for us when we arrived The service was outstanding The servers were tentative and service came with a smile Chuck E sang f or our daugh ter as she was blowing out her candles was grateful that Mr Escobar thanked me f or mentioning the bad service had instead of saying nothing so that he could address those issues within his restaurant want to thank District Manager Ed Porter for his quick response and General Manager Mr Oscar Escobar for the service he and his staff provided at his restaurant This was my first visit to Chuck E Cheese s and can say that
3. Have you followed up with your team on how this campaign is going in your location Here VIDEO TRAINING are the 5 points that d bring up at this weeks direc 4 Guest Complaints What is your plan on No Guest Complaints 5 New Road Show CD Do you have the excitement of Super Chuck in your location Ticket splashes every hour planned CEC presence is a must LIBRARY tional l Scrap book sales Is Kid Check selling these too Display FRONT OF HOUSE 2 Smiles contest Rewarding super smiles and guest mom mE e MANAGEMENT e hospitality 3 Merchandise There are 17 available items how JUNE 2005 many do you have displayed for the guest to purchase Remember these are not dropped shipped You still DVD need to place an order to receive J UNE 24 2005 Making Magic Burnsville MN 793 Midwest Region Mike Graeber s District just wanted to send a little thank you and to inform you guys of a wonderful employee that you have at the Burns ville MN Chuck E Cheese s First of all had my son s birthday there on J une ath 2005 and we had an amazing host ess called the store to get her name and it was J ennifer She helped us so much that we didn t have to lift a fin ger We had 8 boys running around and she kept them all occupied and there W ater Heater Electrical Room Closets By Facilities are NOT storage spaces There should be a 3 clearance in front of the electrical
4. ieieeees sess tovt netto 65 930 3 424 Hialeah FL 44 6 4 722 Orlando FL seeeeessoseeceseseessesssssse 65 512 4 615 Fayetteville GA 38 9 5 424 I LETS EUIS 65 260 5 682 Boca Raton FL 35 1 6 418 sun Valley CA ioeco eode eoe sisien 64 981 6 690 Jensen Bch FL 34 6 7 433 Pembroke Pines FL 64 807 7 722 Orlando FL 30 5 8 682 Boca Raton FL 64 554 8 365 Cool Springs TN 29 5 9 453 Ventura CAs uises ee ne re ei n ueess 63 305 9 460 St Petersburg FL 28 5 10 430 Tampa EL ee ense o rait rr eoru 62 280 10 362 Cerritos CA eee eee 28 4 J UNE 17 2005 LET S KEEP OUR GUESTS SAFE KI D CHECK Break Away magnets are a MUST for your kid check stand on ALL 3 hooks 3 To prevent the kid check stand from tipping over when pulling on the ropes gt To allow for faster service for our guests entering and exiting through kid check gt Break away magnets can be or dered through our purchasing department e 5 9 i P r e e e e e e 9 e MERCH Use the approved Air Pressure Gauge when airing up Basketballs Kickballs or Mini Basketballs gt To prevent the possible popping of the ball harming the Guest or Cast Member gt Air the balls up until the wrin kles disapp
5. CA Mgr I Harlem NY Tech Catonsville M D M gr x Bronx N Y Mgr SETS EUNDEM T Glen Burnie M D M gr Anchorage AK M gr W ayne NJ Mgr 9 9 Largo MD Mgr Santa Marie CA Mgr Ast Mgr Tech Allentown PA M gr Gastonia N C M gr are YMO Foothill Ranch CA Ast Mgr Charlotte NC Tech Oceanside CA Tech Hicksville N Y T ech Columbus GA T ech Hempstead N Y M gr Patchogue N Y Mgr Tech 4 M Ges Mays Landing NJ Mgr W Long Branch NJ Cl Coord Middletown NJ Ast Mgr Montgomeryville PA CI Coord Doylestown PA Cl Coord Brookfield Wl M gr Appleton WI Mgr Chase WI Mgr Racine W M gr Melbourne FL M gr Tech R eME eE E Do you know a Winner a Lakeland FL s i Check out the current management RI IN and technician opportunities _ Bl IE RI IN Call the Referral Hotline s 972 258 5552 ES RI Congratulations to Peggy Holley Virginia Beach VA 548 winner of the second drawing f rom Mark Flores on a compliment received at the Support Center Peggy has decided on a 50 Wal Mart gift certifi cate Thank you Peggy for Making Magic for our guests Chuck E Cheese s www chuckecheese com Compliments WE WE WE S W eekending J une 19 2005 S GS S Wa 2 x Ly b bs es xs e OTe OTe OTe Complaints Midwest Region W eekending J une 19 2005 793 345 570 304 534 amp 691 Midwest Region Redon 334 2 Iun m amp 534 90 355 44
6. MARKETS WACO ALEXANDRIA ELPASO AMARILLO HATTISBURG MS COLUMBUS GA JACKSONVILLE SUPER FUN FAMILY PACK FUN TIME PACK large pizza with one or two large pizza with one or two toppings or Super Combo toppings or Super Combo 4 regular size soft drinks 4 regular size soft drinks 30 tokens 50 tokens ONLY 21 99 WITH COUPON ONLY 24 99 WITH COUPON MARKETS WASHINGTON DC ALBANY NY DALLAS FT WORTH ALBUQUERQUE FRESNO VISALIA ANCHORAGE GOLDSBORO BAKERSFIELD HARRISBURG PA BALTIMORE JACKSONVILLE NC BINGHAMPTON VESTAL LOS ANGELES BOSTON NEW YORK CHICAGO OLYMPIA SUPER FUN FAMILY PACK COOL TIME PACK large pizza with one or two toppings or Super Combo large pizza with one or two toppings or Super Combo 4 regular size soft drinks 65 tokens 4 regular size soft drinks 30 tokens MONTGOMERY LUBBOCK MUSKEGON amp HOLLAND MI MACON ST LOUIS FUN MEAL DEAL BIG BLAST PACK large pizza with one or two large pizza with one or two toppings or Super Combo toppings or Super Combo 4 regular size soft drinks 4 regular size soft drinks 75 tokens 100 tokens ONLY 27 99 WITH COUPON __ ONLY 30 99 WITH COUPON YUMA AZ PALM SPRINGS ROCKY MOUNT PHILADELPHIA SALINAS MONTEREY PITTSBURGH SALISBURY MD PORTLAND ME SAN FRANCISCO PORTLAND OR SEATTLE PROVIDENCE SHERMAN RICHMOND SPRINGFIELD MA ROCHESTER SYRACUSE NY ONLY 20 99 WITH COUPON MARKETS AUSTI SUPER FUN FAMILY PACK large pizza w
7. THIS ISSUE Making M agic Training Updates From Todd W ater Heaters amp Elect Closets Numbers Entertainment Suggestions CEC Careers 4 Tech Support Tips HAPPY CANADA DAY J ULY lst J une 24 n the Spotlight 2005 Dick Frank Sales is the only objective of business Take great care of our Guest Make Magic West Windsor NJ 510 Northern Region Mike Heuston s District Great Leadership From GM Anthony Revello M y last visit to Chuck E Cheese in West Windsor NJ on Monday J une 13th ended up being one of the best experiences for my children and myself usually despise having to go to places themed like Chuck E Cheese but ended up having a great time The last visit approximately 9 months ago ended horribly told my wife and kids that we would never come back but they convinced me to return to celebrate my eldest son s completion of kin dergarten This visit turned out to be most surprising The kids enjoyed themselves immensely the dressed up mouse provided entertainment the whole time we were there with many games like Follow the Leader Simon 5 ays and other various games The management and staff took care of us with whatever we needed with the utmost customer service am happy to say that enjoyed myself as much as my children and will definitely recommend that my friends with chil dren have any type of party at your location Thank you for having such a great staff They we
8. am miss ing a few but everyone was Spec tacular Thank you so very much We will see you again next year 401 k ENROLLMENT po 401 k Enrollment is going on right now Packets were sent out to every location on J une 3 There were also extra enrollment forms and contribution change f orms sent If you have been with the company for at least 6 months and worked at least 500 hours in your first 6 months you can enroll in the 401 k plan Contributing already Now is the time to change your contribution percentage if you want Remember you can contribute up to 4096 of you salary The deadline is J une 24 2005 You can fax your form to 972 258 5543 to ensure you make the deadline f you need a form to enroll or change your percentage just call the Benefits Depart ment at extension 5496 JUNE 10 2005 JUNE 19 2005 COUPON PROMOTION A Mark Y DC Dd Daline InanewsbDabe SUPER FUN FAMILY PACK FUN TIME PACK large pizza with one or two large pizza with one or two toppings or Super Combo toppings or Super Combo 4 regular size soft drinks 4 regular size soft drinks 30 tokens 50 tokens MARKETS ALBANY GA DAYTON SPR ATLANTA DENVER AUGUSTA DES MOINES BATON ROUGE DETROIT BEAUMONT ERIE BILOXI GULFPORT EVANSVILLE BIRMINGHAM FLINT SAGINAW BOISE FT SMITH FAYETT BUFFALO FT WAYNE CEDAR RAPIDS GR RAPIDS W O MUSK amp HOLL CHARLESTON SC GREENBAY CHARLESTON WV CHAR
9. as shown in figure 2 The chain should also be inspected for any wear and replaced if any wear is found If you have any questions regarding the inspection of the inner frame of your ride please con tact the Technical Support Department at 785 862 6002 Figure 1 e e e 9 9 P eseeeeveveev eer e IMPORTANT INFO FROM TAX Attn All General Managers in Calif ornia Minnesota and North Carolina According to the tax laws only sales to the U S Government are tax exempt This does not include Churches Schools or Day Care facilities etc If you have any questions or concerns please call Roger Hornsby in the Support Center Tax Department at 972 258 5443 Thank you Midwest Tulsa OK 891 Northern Scranton PA 541 Figure 2 Southern Catonsville MD 412 Western Corona CA 407 May Midwest Monroeville PA 537 Northern Brooklyn NY 522 Southern Baton Rouge LA 609 Western Chino CA 95 JUNE 17 2005 CEC Entertainment 401 k Retirement and Savings Plan Guaranteed Income Fund ef fective yield Effective J uly 1 2005 the interest rate for the Guaranteed ncome Fund GI F will be 2 0 This rate will remain in effect from J uly 1 through December 31 2005 and is guaran teed not to change during that time For your convenience this information is also available by calling Cl GNA s Answerline at 1800 253 2287 or on the internet at
10. gt If your location receives new MENU PAN ELS and or LIGHTBOX INSERTS for a new food product test or a new promotion please make sure to store your old materi als in a safe place for possible future use If we decide to stop these tests or change promotions you will be able to reuse your old materials Saving these materials will save your store money from having to re print and reship these Thank you Oe C AY gee Es N oM ES M N CN I SN SOSA ee Complaints W eekending May 29 2005 Midwest Region 342 795 713 amp 737 W estern Region 453 amp 461 S outhern Region 454 609 616 869 amp 636 Northern Region 843 842 728 471 513 494 436 780 560 3 480 448 amp 3 844 INSIDE Making M agic 401k Enrollment Marketing Coupon Promo Numbers The Heat is On Facilities S uper Chuck Summer El Centro CA Opening ISSUE n the Spotlight Heath Landon Sometimes the wrong decision is bet ter than no decision at all H eath L andon Make Magic Lansing MI 326 Midwest Region Bill Pressel s District Great Leadership From GM Chad Estrada amafrequent visitor at the Lansing MI Chuck E Cheese and would like to say that the employees and the service that this store exhibits is ex cellent and very comforting was very impressed by the employees at their ages how courteous and friendly everyone is The restaurant is al ways clean and everyone is ext
11. it will not only be a place I take my children to celebrate their birthdays but Chuck E Cheese s will be a place where the family will go regularly Thank you again for making my daughter s second birthday a memorable one for our family JUNE 3 2005 Making Magic Chattanooga TN 969 Southern Region Cindy Higdon s District Great Leadership From GM J eff Gorman took a group of eight special needs students to Chuck E Cheese in Chatta nooga TN The entire experience f rom making the reservation on a date that wasn t very busy to the excellent ser vice we received was very much appreci ated My support staff was hesitant about taking this group because six of them are in wheelchairs and they thought they might be limited in access ing the facility They were completely mistaken The students enjoyed the stage show and were able to get out of their chairs and explore in the baby zone They enjoyed watching the train exhibit and talked to Chuck E on the telephone Each student has a sketched picture as a keepsake of this unforget table experience Kindest regards and a special thanks to eff Gorman and the staff at Chuck E Cheese in Chatta nooga TN for making our experience one that we will not soon forget Reminder from Pur chasing You should not be using any Bleach products Bleach pre sents a significant safety haz ard and destroys carpet Only approved cleaning products should be used If y
12. panel and water heater at all times Storing items in or around the water heater or in front of the electrical panels is dan gerous So is cleaning products or chemicals stored in these closets that have little if any ventilation They can cause fires Please keep your employees and your guests safe by not storing items in these areas was never a dull moment She helped us serve the pizza and cake and even helped them fill up their drink glass When it was time for the show she passed out tickets and the boys were so excited She even helped the boys pick out their prizes at the end of the party after she boxed up all of our left over f ood She had such an up beat personal ity with a professional twist and even a sarcastic sense of humor for the adults 5 he was wonderf ul and we couldn t have asked f or a better hostess ust wanted to share my wonderful experience with you guys A If you have any Facilities issues sep please contact us at 972 258 5643 Thank you J UNE 24 2005 revere eer eee 8 CORPORATE STAFF J OB OPENING DATE OF POSTING 06 06 05 iy J OB TITLE Administrator nstallation Coordinator CHUCKE CHEESE S DEPARTMENT nstallations Careers REPORTS TO Bret Wooten Director nstallations N ame Title JOB DUTIES e Supervise the placement of new and removal of old equipment in existing and new locations e Perform show installations for Corporate and Franchi
13. 303 94 536 amp 32 W estern Region W estern Region 109 324 318 321 721 41 579 amp 596 Southern Region Southern Region 693 607 amp 387 502 Northern Region Northern Region 833 488 755 650 430 77 496 amp 516 0 Better luck next week INSIDE ISSUE Making Magic Approved Cleaning Chemicals Numbers W OTC Winners Super Chuck Summer Earthquake Reminders 11 amp 12 Marketing Update 6 n the Spotlight Chris W eis Getting good people is easy Getting them to work together is the challenge Chris Wets Make Magic King of Prussia PA 543 Southern Region J erry Lutskus District Great Leadership From GM Ken Pritchard am writing this letter to acknowledge the exemplary customer service displayed by two of your employees Dawn Vitko and Kelly Young On May 12 2005 my fifteen year old nephew who was an innocent victim in a shoot ing passed away He left behind four younger brothers While the rest of the f amily handled matters at the hospital took the boys to your Chuck E Cheese in King of Prussia PA Dawn and Kelly went out of their way to make the night more pleasant for them We arrived very late the eve ning and they made it possible for Chuck E Cheese to come out and greet them It really took their minds off of their loss At the close of the evening the girls proceeded to exert their kindness by helping with prizes at the prize center was very draine
14. 6 453 amp 865 Western Region 393 49 329 928 amp 416 Southern Region Southern Region 636 66 657 amp 966 Northern Region Northern Region 2 625 512 424 510 480 amp 470 603 527 690 718 481 2 455 amp 844 99 403 954 amp 540 CHUCK E FOCUS JUNE 2005 ISSUES FOUR ISSUES 6 3 05 6 10 05 6 17 05 6 24 05 Date of Origin 2005 Archived 3 28 12 submission by steve Version 1 0 The documents contained herein are for educational uze only Please do not replicate redistribute or make any unauthorized printings A11 intellectual property including characters artwork photography and slogans are trademark and or copyright their respective owners
15. Burlington MA 38 8 6 438 Kendall EL eee eee esee enero earn eoo 65 189 6 063 Kedzie IL eese eesso sse eee eese 38 4 7 523 Bronx NY stessi ee vo Deo vUrE TRE TERT dE 62 593 7 377 Lynwood CA 36 0 8 465 Vorrance CA iii sens eese ee esit oth obo na 62 144 8 625 Portland ME 34 4 9 109 Burbank C A ioeeeekees eus e vaa es anis irren 61 581 9 548 Virginia Bch VA 30 0 10 410 Arden Way CA eese eee esso sena naga 61 045 10 034 Oaklawn IL ee 29 2 JUNE 24 2005 FROM ROBERT GOTCHER IN ENTERTAINMENT Hey everybody What s going on J ust want to touch base with all of you Magic Makers out there in the field Do you know that youre a major player in this thing called Entertainment You see we can se lect the coolest music produce the hippest videos write the best scripts and send you the latest Road Show but who s really gonna make it happen mean who s gonna bring all this stuff to life for our guests Well it s YOU Jump on board and let s have some serious f un this summer Let s take the Super Chuck Summer Road Show for example How do you make it yours so to speak For starters listen to it several times and get familiar with it The track was produced so that you can move and dance with it Keep it simple ener getic and get the guests involved Above all have FUN with it If youre really ha
16. Greely CO Ast Mgr Mgr Kingston ONT Tech 2 Mgr Midwest Region Auroa CO Tech i Cincinnati OH Mgr Littleton CO Tech j Port Huron MI Tech Rochester MI Tech Victoria TX Mgr Mgr Beaumount TX Mgr Southern Region Hobart IN Mgr Dover DE Ast Mgr I eps IL Mgr Glen Burnie MD Mgr f Vernon Hills IL Ast Mgr Columbus GA Tech l Crystal Lake IL Ast Mgr Largo MD Mgr St Paul MN Mgr Catonsville MD Mgr Grand Rapids MI Mgr Mentor OH Tech Mayfield Heights OH Ast Mgr Niles OH Ast Mgr Akron OH Ast Mgr Davenport IA Mgr Bloomington IL Tech Do you know a Winner s Check out the current management and technician opportunities Call the Referral Hotline 972 258 5552 J UNE 17 2005 Tips Part II Ely and Delta Fly Monthly maintenance check It s very important that during your monthly inspection of your ride that you remove the outer and the inner black box Once you have removed the inner black box you should now see what is pictured in figure 1 At the top of the inner frame the lift chain goes through a sprocket as the ride travels up and down The sprocket is attached to the inner frame by a large pin The brackets of the inner frame that the pin passes through see figure 2 need to be checked to be sure that the chain is not rubbing on the bracket Also the pin should fit firmly in the holes in the bracket without any space between the pin and the bracket
17. ING CHEMICALS From Training A reminder that ONLY COMPANY AP PROVED CLEANING PRODUCTS may be used in all CEC locations The approved chemicals are located in the CEC General Section of the School of Service Manual Clean Grip is also approved NO off brand chemicals are to be used due to cost as well as liability factors If you currently have any non approved chemicals in your store THROW THEM AWAY Did you know that one 32 oz bottle of store bought glass cleaner costs between 1 00 2 00 and that the same size bottle of mixed Oasis 255 is 0 28 So are you really saving money Training T ip There is no set standard on what you should use to clean in your store as long as you are using CEC approved chemicals It is up to the RVP DM GM and the Health depart ment Remember though to sanitize tables games rides sky tubes and kitchen equipment JUNE 17 2005 FROM LOSS PREVENTION WORKERS COMP PLEASE LOOK FOR DAILY SAFETY Tips Effective 4 25 2005 all Workers SAFETY FACTS IN YOUR MANAGERS RED Compensation Employee Injury BOOK UNDER THE DAILY REMIND Claims excluding Canada Ohio ERS THE TIPS amp FACTS CORROLATE Washington amp West Virginia must WITH THE MONTHLY SAFETY THEME be called into J une 2005 Harassment amp Reporting X presslink 1 877 232 2524 l All complaints of sexual harassment will be investi gated Managers should im
18. If you have an HVAC or refrigeration problem that the unit is non functioning please call your HVAC or refrigeration contractor immediately for service and then notify the Facilities Department at 972 258 5643 so we may assist you in getting your unit operational as soon as possible We rely on you to tell us if you are not receiving proper and timely service As a reminder please do NOT completely turn off your HVAC units at the close of business Latent heat stores in the carpet walls and furnishings and it takes awhile to cool those down While it is a good idea to set your HVAC thermostats back at close do not set them back more than 68 de grees The units should be set to come back to a comfortable temperature 1 hour before the space is occupied This will keep the units from working too hard to cool down the space in a short amount of time Staging the units to come up at different intervals will also help reduce your util ity costs For example the kitchen unit should be set to come on at 7 00 a m before prep starts at 8 00 a m The front cash areas could be staged for one or two units to come on at 8 30 a m and another two at 8 45 a m etc This is just a sug gestion you can come up with your own schedule to suit your facility s needs Thank you and have a COOL summer Please Budget for the following charges Pd 6 17 Office Supplies 2nd gtr log book RQ S and Guest Relations video production 130 E
19. LOTTE NC GREENSBORO WINSTON SALEM GREENVILLE SC CHATTANOOGA TN HOUSTON CINCINATTI HUNTSVILLE COLORADO SPRINGS INDIANAPOLIS COLUMBIA SC JACKSON TN COLUMBUS OH KANSAS CITY CORPUS CHRISTI KNOXVILLE DAVENPORT LACROSSE SUPER FUN FAMILY PACK FUN TIME PACK large pizza with one or two toppings or Super Combo large pizza with one or two toppings or Super Combo 4 regular size soft drinks 4 regular size soft drinks 30 tokens FUN MEAL DEAL BIG BLAST PACK large pizza with one or two large pizza with one or two toppings or Super Combo toppings or Super Combo 4 regular size soft drinks 4 regular size soft drinks 75 tokens 100 tokens RALEIGH DURHAM YOUNGSTOWN LAFAYETTE RENO LAKE CHARLES ROANOKE LANSING ROCKFORD LAS VEGAS SAN ANTONIO LEXINGTON KY SAVANNAH LINCOLN SHREVEPORT LITTLE ROCK AR SIOUX FALLS LOUISVILLE SOUTH BEND MADISON SPRINGFIELD IL MCALLEN BROWNSVILLE SPRINGFIELD MO MEMPHIS TAMPA ST PETE MIAMI TOLEDO MILWAUKEE TOPEKA MOBILE PENSACOLA TULSA NEW ORLEANS TYLER LONGVIEW NORFOLK VIRGINIA BEACH WEST PALM OKLAHOMA CITY WICHITA FALLS OMAHA WICHITA KS ORLANDO WILKES BARRE SCRANTON PEORIA INSTON SALEM BIG BLAST PACK large pizza with one or two toppings or Super Combo 4 regular size soft drinks FUN MEAL DEAL large pizza with one or two toppings or Super Combo 4 regular size soft drinks 75 tokens 100 tokens JOHNSTOWN ALTOONA 50 tokens
20. Leave the area if you smell gas or f umes f rom other chemicals Open closet and cupboard doors cautiously nspect the entire length of chimneys pipes and ductwork carefully for damage Unnoticed damage could lead to afire Guest Relations has recently noticed a jump in guest complaints concerning outside food being brought into our restaurants Please remember our Company Policy prohibits any outside food from being brought into Chuck E Cheese other than cake dessert item and ice cream The complaints consist of guest call ing in because some managers are allowing outside food to be brought in and others are not Please be aware of this problem and make sure all management has a clear understanding of our policy If you have any questions regarding this issue please contact Steven Hatton directly at 972 258 5599 ext 5563 Thanks in advance for your cooperation in this matter Chuck E Cheese s www chuckecheese com Compliments W eekending J une 12 2005 Y SY S uU ORY AR KK ANS We se se COSTE Complaints Midwest Region W eekending J une 12 2005 103 345 946 amp 535 Midwest Region W estern Region 200090090 SS ion 594 320 amp 315 Western Region 950 594 362 314 306 amp 422 Southern Region Southern Region 853 705 664 87 amp 62 3 663 705 2 402 amp 532 gion Northern Region PORE ni REGION 843 479 650 681 780 77 542 845 amp 517 499 496 651 430 519 77 846 amp 844 INSIDE
21. ards once a winner is chosen but the envelope should be kept since the winner signed it verif ying that they received their prize The total amount of Smile cards that your store will receive for the entire program is 450 don t use them all at once You should hand out approximately 32 cards per week Dont forget your DM AD RVP Trainer Recruiter Regional Tech and some guests will also have Smile cards to hand out Uniform Credit this is astore expense and can be handled several ways v give your cast member uni form pieces that you have at the store v purchase them tennis shoes or a Hawaiian shirt v have them turn in the re ceipt and reimburse them up to 15 T ake your receipts attach to paid out receipt along with the scratch off card and submit in your packet as normal for paid outs ENTERTAINMENT HEU Entertainment has produced a Super Chuck S ummer Road Show Live These will ship f rom Dallas on J une 17 Keep the excitement going in your store with this great road show option COMMUNICATION IS KEY You will see Super Chuck Summer cast member reminders with your next payroll checks please take the time to staple one to each paycheck and keep the communication strong throughout the summer JUNE 10 2005 e 5 OC e 9 9 P e 9 8 e a o 0 C16 e dE Ue OR eee e S ee o O9 e ee 9 ee 9 e gt 8 9 Western Region Mira Mesa CA Mgr El Centro CA Ast Mgr To
22. by strapping it to the wall studs and bolting it to the floor Repair any deep cracks in ceilings or foundations Get expert advice if there are signs of structural defects Store weed killers pesticides and flammable products securely in closed cabinets with latches and on bottom shelves dentif y safe places in each room Under sturdy furniture such as a heavy desk or table Against an inside wall Away from where glass could shatter around windows mirrors pictures or where heavy bookcases or other heavy furni ture could fall over Locate safe places outdoors nthe open away from buildings trees telephone and electrical lines overpasses or elevated expressways Make sure all personnel know how to respond after an earthquake Teach all employees how and when to turn off gas electricity and water Teach personnel how and when to call 9 1 1 police or fire department and which radio station to tune to for emergency inf ormation Contact your local emergency management office or American Red Cross chapter for more information on earthquakes Have disaster supplies on hand Flashlight and extra batteries Portable battery operated radio and extra batteries First aid kit and manual Emergency food and water Non electric can opener Sturdy shoes JUNE 17 2005 More on Earthquakes Develop an emergency communication plan DURING Take cover under a piece of heavy fur
23. d and appreciated their assistance may not have thanked them that night because was so out of it but would like to thank them and acknowledge their warmth and kindness now Thank you Dawn amp Kelly J UNE 17 2005 Making Magic Richardson TX 594 W estern Region J onathan Moore s District Great Leadership From GM Wayne Galloway just wanted to tell you that my best friend and each have 2 children We took our kids to Chuck E Cheese in Richardson TX to eat and have some fun My children are 20 and 2 months and my friends children are 18 and 4 months It was a lot of fun and the food was great We enjoyed having Chuck E come out to meet and greet us we even got our pic tures taken It was a lot of excitement not just for our toddlers but for us as the mothers too The only thing that was very interesting to me was the fact that the prizes cost too much I t is almost im possible to get 2000 tickets for my son s f avorite character Bob the Builder There are great prizes but it would take a lot of time and money for me or my toddler to collect 2000 tickets Everything else was great just wish it could be a little easier to collect the tickets or to be able to pur chase the prizes Overall had a great time and am sure we will be back to take our toddlers to play plenty over the sum mer and during their early years of life Chuck E Cheese s is a great place for a f amily outing APRROVED CLEAN
24. d coin acceptor Once you have selected the appropriate field press F2 to display the floating menu and se lect NRI or YES from that menu Once the appropriate selection has been made press Enter Then press F10 to save and exit Then press Y to save changes You will now be automatically drop to the bash shell Type reboot Once rebooted the out of paper error message should be corrected f not please contact the C E tech support at xm RU Bs Sie 716 759 0360 EVER kjp J UNE 17 2005 Northern Region Western Region Lakeland FL Tech Bomber Mira Mesa CA Mgr e Melbourne FL Tech 2 Mgr If you refer a winner El Centro CA Ast Mgr Jensen Boach FL Mg a Torance CMa Lowell MA Mgr for 1 000 Kent WA Ast Mgr Portland ME Tech Anchorage AK Mgr Harlem NY Mgr Tech Santa Maria CA Mgr Ast Mgr Tech Allentown PA Mgr Foothill Ranch CA Ast Mgr N Bergen NJ Tech Oceanside CA Tech f Poughkeepsie NY Mgr Lakewood CA Mgr Hicksville NY Tech Newark CA Mgr W Long Branch NJ Cl Coord Citrus Heights CA Mgr Middletown NJ Ast Mgr Roseville CA Mgr Ast Mgr Tech Doylestown PA CI Coord Valley View TXTech North Wales PA CI Coord Plano TX Tech N Edmonton ONT Mgr Aa ae eel Langley Vancouver BC Mgr Amarillo TX Ast Mgr Mgr Racine WI Tech Allen TX Mgr New Market ONT Mgr Sherman TX Cl Coord Regina ONT Tech 2 Mgr
25. e so much fun and exciting for the kids would love to do it again 1 446 Beeld CA eee 85 413 1 381 Concord NC 108 4 2 418 Swn Valley CA eene 73 632 5 607 3 117 Kennesaw GA cernens 72 670 3 438 Kendall FL 88 3 4 420 Brandon FL 72 232 4 424 Hialeah FL 83 1 5 682 Boca Raton FL eene 70 702 5 602 Conyers GA eee 75 4 6 523 Bronx NY eese 66 902 6 725 South Dade FL 69 1 T 438 Kendall FL ecce 65 594 7 039 Albemarle NC 68 696 8 722 Orlando EL ori oto e o eignet 65 566 8 954 Wilmington DE 66 5 9 716 NO Vets LA 64 044 9 682 BocaRaton FL 65 296 10 616 Buford GA cssecccccceeesseccceeeeees 63 897 10 690 L e b e Atlanta G A oov eve aun 105 1 j e e v e 2 Jensen Beach FL 63 8 e JUNE 10 2005 M Summer is upon us and A The HEAT is on By Facilities your HVAC contractor S should have performed your summer quarterly preventive maintenance visit in May or J une de pending on the weather in your area In J uly or August you will be receiving a filter change only from your HVAC vendor Make sure they show you the old filters and that they are dating the new filters as they are putting them in the unit
26. ear DO NOT EXCEED PROPER AIR PRESSURE gt Gauges can be ordered through our parts department J UNE 17 2005 NNNM 9 E i dx Tech S E Marketing Update ech Support E Awe are participating In a cross promotion with Blockbuster Video The attached offer for 35 free tokens with the purchase of a large pizza will be included in their Bonus Pak CE Sketch Book Correcting Out which will be mailed to the homes of their of Paper error screen subscribers the week of 7 05 05 Please Reboot the computer Once the ad rotation or note the coupon expires August 30 2005 and out of paper screen appear on the screen press the coupon code is 117 Q Pressing Q will drop you to the linux booth menu The front of the insert is the coupon and Once you are at the linux booth menu look for an option with the description system conf iguration the back is our Super Chuck Summer mes f this option does not appear press F2 while sage holding the Alt key this drops you to the linux bash shell A Dos like environment If you have any questions or concerns please You will be required to login using the following contact Brenda Holloway at 972 258 4222 username and password Username vend Password f otof ant Once logged in type syscfg This will load the system conf iguration menu Move the cursor by pressing the left right up and down arrow keys on the keyboard to the field labele
27. hrow his teacher a retirement party Here is a brief description f rom J enny on how well that party went just wanted to tell you about the 18 000 ticket party It went VERY well It ended up not being a birth day party but a surprise retirement party for the teacher The student Billy who had saved up all of his tickets used them towards his teacher s retirement party and not for himself When we arrived at the school we waited for the teacher to leave the room then without any of the kids or teacher knowing we snuck Chuck E into the room and waited for the teacher to arrive Mr S was very surprised We ate pizza and cake and then did the Limbo and Chuck E Says All of the kids were VERY excited and got into it W e even got the room moms dads and Mr S to come and dance with us Then there was one of the big 11 99 balls presented to Mr S with everyone s signature and best wishes We then asked questions about the states that is what they had learned this year and gave out some of our fabulous merch prizes to the ones with the correct answers After all of that we handed out grab bags that had made and 10 free token stickers to all of the kids They were all very grateful and so excited even saw some of the kids that night at my store At first this seemed as though it would be a difficult task because this has not really been done before and it was not a birthday party but a retirement party Inthe end it turned out to b
28. http www myCI GN A com Don t Neglect Your Refrigeration Equipment By Facilities Good preventive maintenance practices performed on your small refrigeration equipment will improve efficiency and save on down time Keeping the coils clean on your reach in freezer walk in cooler pizza make table and sandwich ta ble is one way to accomplish this and can be easily done To clean these coils we recommend you brush down the coils at least quarterly GENTLY removing all dust and grime DO NOT use a wire bris tle brush as it will puncture holes in the coil Also replace all worn door gaskets to prevent cold air from escaping the unit If you have any questions or have facili ties issues please contact the Facilities Department at 972 259 5643 Thank You JUNE 17 2005 MORE DETAILS ON SUPER CHUCK SUMMER bb db dii d eA Nau Nus Nus aA Nuus Wu WA us Ws Was Ws us Wu Was us Was NI NIN W e are starting week number four How Is the presence of Super Chuck in your location Are you doing all that you to build Super Chuck ex citement in your store Here are a f ew updates reminders C uo xu i EP NEP NEP S7 S OOO SE SD S The Entertainment department has produced yet another tool that you can use to promote Super Chuck Please see the newest road show live CD in this week s mail Have some fun with it The smiles contest is a weekly winner program As the winning cast choose
29. ined above 2 Notify current supervisor of your interest in applying 3 S ubmit resume application to Human Resources Dept attn Melody Keeble For all job openings visit www cec careers com JUNE 24 2005 od Job Roger Austin a saute FL Team 4434 Thank you for your participation in our S A T Pep Rally It was very exciting for the entire Park Lakes Family Dear Roger Austin Chuck E Cheese was a very big surprise and it really meant a lot to our students and staff for his attendance The children were in amazement particularly when Chuck E Cheese moved throughout the audience to greet the students and encourage them to do their best Your high standards and exemplary performance are valued among Park Lakes and it s community You are truly a great asset Again Thank you for ajob well done Sincerely Chandar Anderson THE SCHOOL BOARD OF BROWARD COUNTY FLORIDA TOP 10 SALES VOLUME D ave A T TOP 10 SALES INCREASE WEEK 24 1 446 Bell CA eene 81 570 1 471 Newington NH 62 3 2 377 Lynwood CA iis podict eee ssen sess 74 247 2 496 Patchogue NY 49 1 3 418 Sun Valley CAs cisvsscsessievcsscsevesasens 68 170 3 521 Vestal NY 43 896 4 420 Brandon EL ieeeesesatas cete uc eva vos eii 65 890 4 472 Manchester NH 43 3 5 453 Ventura CA cir etin tetro hannis 65 321 5 488
30. is suggestion came from store 082 Independence MO They sold 70 packets during week 1 WOW Let s push these numbers higher But only Scrapbook pages should be rung up on the Scrap book register key W e are matching sales to inventory movement No discounting or free to kens allowed with the purchase of a scrapbook Can guests purchase Scrapbook Pages with tickets Yes J ust like any other merch item guest can pay for part of this item with tick ets When using tickets take the remaining amount and enter it in the register using the miscellaneous merch key You will only receive credit towards the contest f or Scrapbook Pages that are sold for the FULL cash value using the designated button on the regis ter Your store and the guest win either way E Centro CA 370 kicker itin the Kitchen Dan cbe athimn fram Whio CN iva Leaping into Super Chuck Summer Feat ring Brian Caldwell ae the 1 Chuck E Cheese s e Open June 1 2005 fa a gt Welcome our newest location T ako me El Centro CA 370 SE EP e e e e k i Gey Honorary M T Guper tralner i ad 718 D jose Paraza www chuckecheese com Conquering Cash pori mu fying into El centra Rebecs Schuler P d ur Kom urna Az Ira m vel edale OH uU C e e a Compliments WE W eekending J une 5 2005 O an 2 amie Complaints W eekending J une 5 2005 97 amp 326 Midwest Region 740 47
31. ith one or two toppings or Super Combo 4 regular size soft drinks 30 tokens ONLY 25 99 WITH COUPON BOWLINGGREEN MINNEAPOLIS COOL TIME PACK large pizza with one or two toppings or Super Combo 4 regular size soft drinks 65 tokens HARTFORD SACRAMENTO Call the POS department at 972 258 5451 if you have any questions about your registers If you have any questions after hours call Please call Piper Ranne in the marketing department if you have any questions about the coupon DOUBLE PLAY DEAL BIG BLAST PACK large pizza with one or two large pizza with one or two toppings or Super Combo toppings or Super Combo 2 regular size soft drinks 4 regular size soft drinks 80 tokens 100 tokens ONLY 25 99 WITH COUPON ONLY 30 99 WITH COUPON CLEVELAND NASHVILLE DOUBLE PLAY DEAL large pizza with one or two toppings or Super Combo 2 regular size soft drinks 80 tokens BIG BLAST PACK large pizza with one or two toppings or Super Combo Get 5 free tokens 4 regular size soft drinks with each 100 tokens Duet Dp SUPER BUFFET SAVER RKETS MIDLAND TX SAN DIEGO 817 870 0744 promotion JUNE 10 2005 Hey Guys Check this out Naperville IL was running a Merchandise TEST to give away a CEC Party for 18 000 tickets and some one finally saved up enough and won J enny Yockey is the GM in Naperville and her and her team had to get very creative when a young man won and wanted to t
32. ivering to your guest for awhile now No new materials are needed COMBINING COUPON OFFERS Several locations have asked about combining the free weekend kids pizza with the Super Chuck Pizza offer These are 2 distinct offers If a guest has the free kids pizza coupon be sure to ring on that key All Super Chuck Pizzas include the 8 free tokens and have to be rung on that specific key Guests must chose which one they want We do not combine offers A guest doesnt get the free pizza and the 8 tokens 3 SALES CONTEST Aloha locations will have the capability on the back office main screen to obtain the store results within your district b Progressive locations will have to visit the following web site after the close of business each Monday to obtain the results http aloha cecentertainment com CEC contest Contest asp C Post the weekly ranking numbers on the poster that we provided for your location during the roll out What can you do to move up in the ranking for next week Discuss it with your team at this week s Directional TOY BOX UPDATE be sure to read the Toy Box info for updates on Super Chuck Summer prize and merch items JUNE 3 2005 T ech Support T ips The SPT Parts Department now has available at a greatly re duced cost Plexi glass Domes for the Hungry Hippo and Cyclone games made by C E Holes will have to be drilled for the new dome to fit your game Enclosed with the d
33. mediately contact Human Re sources HR and the HR department will direct the investi This service is available 24 7 365 amp gation of all sexual harassment issues has been implemented to help expe 2 Some examples of verbal sexual harassment making dite the handling of WC sexual comments or innuendos telling sexual jokes or sto Claims Remember manduoment ic ries a6 tal 3 sea required to report claims within 24 3 Why some people hesitate in talking about sexual har hours to Xpresslink Any questions assment situations Many may fear for their personal just call 972 258 4259 4 Making kissing sounds howling and smacking lips are all examples of verbal sexual harassment 5 Why some people hesitate in talking about sexual har assment situations They do not want the sexual harasser to get in trouble 6 Determining if your behavior is unwanted ask would behave the same way if the person I m in a relationship with Every location should have received were standing next to me my wife husband girlf riend new Kits last week please ensure all boyfriend old materials are thrown away amp that 7 Why some people hesitate in talking about sexual har the new posters forms rolodex cards t situations asmen i uations They just do not know how to deal with etc are in place immediately Medical the situation or whom to talk to bills must be submitted to the appro Sexual iind MM Ln n
34. mployee Benefits Super Chuck Summer 25 Training May roll out package Pd 7 23 Office Supplies 3rd qtr log book tech log book Cast member of the month pins 130 Employee Benefits Super Chuck Summer 30 Training May roll out package amp up dated videos Spanish amp mgmt video Pd 8 23 Office Supplies 3rd qtr log book tech log book Cast member of the month pins 12 Office Supplies inventory manual w inventory upgrade from Steve Kooker 20 Training May roll out package amp up dated videos Spanish amp mgmt video Pd 9 23 Office Supplies 3rd gtr log book tech log book Cast member of the month pins 20 Training May roll out package amp up dated videos Spanish amp mgmt video JUNE 10 2005 Tech Support T ips The SPT Technical Support Depart ment will now be providing advance replacement Slide It game made by Global VR Please call the SPT Technical Sup port Department at 785 862 7810 should your computer f ail The Fixed Assets depart ment would like for all Technicians to com pare the asset tag numbers for each game from the game collection re port to the tags that are on the games If there is any discrepancy please correct them on the game col lection report computers for the SMILES PROGRAM Please DO NOT send the tracking envelopes to the of fice This envelope should be kept inthe cast member s em ployee file You can toss the c
35. nesboro GA Tech IB e ee Do you know a Winner L IE L m Check out the current management m and technician opportunities Call the Referral Hotline n 972 258 5552 JUNE 10 2005 gt gt P eer 09 9 9 e Q 0o 9 e Qo 09 4a 9 n A oe A e S d de m oom 9 e O e Q o 9 ee e 8 S CRAPBOOK PAGES How did you rank on the Scrapbook Sales Contest W e had 25 locations selling 1 of their to tal sales in Scrapbooks and 3 locations that did over 2 for the first week of the contest Great news But how are they doing this Calls to these locations tell us 1 The Scrapbook pages are out and being shown to guests at multiple places Kid Check cashier BD hosts The cast members make the diff erence Be sure your cast members are proactive with this item J ust having the displays at the registers isn t enough 2 Stores have put together an actual scrapbook using the CEC pages with pictures f rom the photo ride and sketch book to give guests ideas 3 Locations have begun their own contests to reward top selling cast members 4 Locations have set a goal per shift i e sell 3 Scrapbooks per shift Breaking a goal down to smaller pieces can make it more attainable 5 How about changing your phone greeting Thank you for calling Chuck E Cheese s dur ing Super Chuck Summer where every game is just one token and we now off er Limited Edition Scrapbook pages Thisis lt how may help you Th
36. niture or against an inside wall and hold on Stay inside The most dangerous thing to do during the shaking of an earthquake Is to try to leave the building because objects can fall on you f outdoors Move into the open away from buildings streetlights and utility wires Once in the open stay there until the shaking stops f in a moving vehicle Stop quickly and stay in the vehicle Move to a clear area away from buildings trees overpasses or utility wires Once the shaking has stopped proceed with caution Avoid bridges or ramps that might have been damaged by the quake AFTER Be prepared for aftershocks Although smaller than the main shock aftershocks cause additional damage and may bring weakened structures down Aftershocks can occur in the first hours days weeks or even months after the quake Help injured or trapped persons Give first aid where appropriate Do not move seriously injured persons unless they are in immediate danger of further injury Call for help Listen to a battery operated radio or television for the latest emergency inf ormation Remember to help your neighbors who may require special assistance inf ants the elderly and people with disabilities Stay out of damaged buildings Return home only when authorities say it is safe Use the telephone only for emergency calls Clean up spilled medicines bleaches or gasoline or other flammable liquids immediately
37. nt above and beyond any expectations could ever expect Thanks again JUNE 24 2005 e gt 90 e 9 9 P e 9 o o 9 e a o 0 C16 e de Ue CORE ee Oe eS ee o O9 e ee 9 ee 9 e 8 From Todd Horchner tn our Training Department raining Material Update m proud to announce that the complete video training library is complete Stores will be dropped shipped the revised Management tape in early J uly The Management tape will include Orientation Building your Team Fundraising Company Leaders and all of the same videos that have been redone this year When you receive this tape PLEASE discard all old management videos Additionally the updated Spanish video is now available for purchase through the training order form The most exciting news is that we also have the complete video library available on DVD for 18 If your location has the capability of viewing DVD s they are now available through the training order form in the 3 quarter management log book rd Quarter Management Log amp Coin Drop Books You will be receiving these two books directly from our vendor in Denver CO Usually these have come directly from our office You should receive these books prior to J uly 1 If you have ANY issues in receiving these books please call J anet Romero Dataworks Account Manager 800 526 9635 x1179 303 761 6985 Fax cuvette essa s raining team jromeroQ managersredbook bz Super Chuck Summer
38. ome is a special drill bit that is specifically designed for drilling holes into plexi glass and will prevent cracking Please call the SPT Parts Department at 785 862 6005 should you need a replacement dome Part GCC 0002 and the cost is 139 20 By Facilities Potholes in your parking lot can turn into craters if not addressed in a timely manner It s good practice to Walk your parking lots a minimum of once a week to look for potholes or potential asphalt concrete f allure ar Yr J cy f you have pot holes or failing as phalt concrete please contact the Facilities Dept at 972 258 5643 If it is the Land lords responsibility to repair the parking lot we will notify them to make repairs If the parking lot is CEC s responsibility we will get a bid to make repairs and contact your District Manager for approval Please dont let craters grow in your parking lots Have a great summer J UNE 3 2005 zw 3 3 Ow do o EES m e mm Northern Region Midwest Region N Edmonton ALB Mgr Rochester MI Tech Newington CT Tech Mgr Portland ME Tech Vernon Hills IL Mgr Remember i Crystal Lake IL Ast Mgr Naperville IL Mgr N Bergen NJ Tech ner you will be Skokie IL Mgr Middletown NJ Ast Mgr entered into our PY If you refer a win Lowel MA Mar St Paul MN Mgr W Long Branch NJ Cl Coord Si
39. ou need a new MSDS list of approved products please contact the purchasing department Any bleach products currently avail able through M clane will be dis continued JUNE 3 2005 ew t 1 tt t t n T Hourly Ticket Splash dea From GM Doug Wolfe Scranton PA 541 Great Reminder Stay Organized JUNE 3 2005 From Human Resources m J ust a reminder that the Sr Ad ministrator and Administrator po sitions in our Merchandise De partment Toy Box are still open f you have any questions regard ing the qualifications for these positions please contact Melody Keeble in Human Resources at 972 257 3057 LAID TOP 10 SALES INCREASE TOP 10 SALES VOLUME OE Js WEEK 21 sat es sete lee Lae ns tte Lae 446 Bell Ge Tero PN 68 429 OKC Towne South OK 65 7 2 716 NO Vets L iuieieere inneren ere e 63 392 2 090 White Settlement TX 46 2 3 418 Sun Valley CA scssscscescsccscsees 61 501 3 310 Denton TX sccccecceeeees 43 3 4 523 Brons NY sasssseccssncssasdescssesonncieonins 60 491 4 094 Joliet IT ictccscesticccntacaveasansees 42 5 5 522 Brooklyn NY ss casessssnsnessiecsaniussaess 55 957 5 309 Wichita Falls TX 39 0 6 453 Ventura Aj ooo eee sd ua Aaa ERR CE Fa da din 55 560 6 383 Spartanburg SC 38 1 7 596 Grand Prairie UX o eee eoi 53 121 7 936 Austin Burnet TX
40. our finger If the white wire does not go to ground the TRI transistor has failed The part on the board is a BC547B which crosses to a NTE123AP If you replace it make sure that you in stall the NTE123AP transistor 180 degree s opposite of the original transistor See picture of the sense board PEE AREEN F xr our Tj re THANK YOU 1 000 TIMES OVERW e e e e e e 6 e e e v You will receive 1000 for your referrals Allen Abrahamson Tammy Barclay and Anthony Nash in next week s mail J UNE 24 2005 PIT o tT D 2m Ie deos sb S o e oS Midwest Region Lakewood CA M gr N Bergen NJ Tech Northern Region Western Region Victoria TX 2 Mgr Roseville CA Ast Mgr Tech 3 Regina ONT 2 Mgr Tech Beaumont T X M gr Citrus Heights CA M gr Kingston ON T Mgr Tech Port Huron MI Tech Amarillo TX Ast Mgr Mgr Newmarket ONT M gr Hobart N Mgr Allen TX M gr e W indsor ONT M gr Crystal Lake L Ast Mgr Rockwall TX T ech Mississauga ONT Tech Vernon Hills L Ast Mgr 7 Newark CA M gr N Edmonton ALB M gr St Paul MN M gr gt Greely CO Mgr Ast Mgr W arwick RI Mgr Grand Rapids MI Mgr Aurora CO Tech Lowell MA Mgr Portage MI Mgr Littleton CO T ech Portland ME Tech Davenport A M gr El Centro CA Ast Mgr Springfield MA CI Coord Mira Mesa CA Ast Mgr Poughkeepsie N Y M gr Southern Region Torrance
41. oux City IA Tech quarterly drawing North Wales PA Mgr Grand Rapids MI Mgr for 1 000 ze Tein Mayfield Heights OH Ast Mgr Brookfield WI Mgr Niles OH Ast Mgr Appleton WI Mgr Akron OH Ast Mgr Chase WI Mgr Beaumont TX Mgr Port Huron MI Tech Cincinnati OH Mgr e e e e e p e Melbourne FL 2 Mgr Tech Jensen Beach FL Mgr AM Harlem NY Mgr Lakeland FL Tech AF LAIZAINILG YOUS WesternRegon Harlem NY Tech e 9 El Centro CA Ast Mgr Orange CT Mgr Torrance CA 465 Mgr Sppngneld Mick Mgr San Bernardino CA Mgr 1l INI SS OV RU U Meriden CT Mgr Anchorage AK Mgr Kent WA Ast Mgr Lakewood CA Mgr Vancouver ONT Mgr Southern Region Dover DE Ast Mgr Hagerstown MD Mgr Largo MD Mgr Glen Burnie MD Mgr Jonesboro GA Tech You will receive 1000 for your referral Michael Martin in eeee next week s mail Do you know a Winner E a Check out the current management VM AS and technician opportunities E S Call the Referral Hotline ES 972 258 5552 Chuck E Cheese s www chuckecheese com Compliments May 29 2005 Midwest Region 345 359 amp 2 736 W estern Region 307 S outhern Region 562 387 2 118 amp 771 Northern Region 435 amp 471 LI GHTBOX INSERT amp MENU PANEL INSERT STANDARD
42. remely helpful brought my two young chil dren to Chuck E Cheese last Saturday and was very impressed by the young lady that was working the front door believe her name was Stephanie she made sure that we had a good time boxed our pizza after we where done and was very up beat and friendly Also during our stay a young f emale manager believe her name tag said Abbey and the gentle men in the game area Doug and Stephanie all played games gave out prizes and basically made sure everyone was having a great time My children really enjoyed themselves think that all of the employees at this loca tion are very helpful and personable Thank you and keep up the good work JUNE 10 2005 Making Magic Hamburg NY 516 Northern Region Bill Eich s District Great Leadership From GM J ohn Lucas had an organizational party with you today and want to make sure to tell you that the service food and the management was outstanding W e had 32 children under the age of 5 and had a great time Cara was our party pro and went above and beyond the call of duty to make sure our ex perience was perfect The kids loved Chuck E and they were very excited to dance with him Please let the en tire staff know what a great job they did l m sorry that did not get all of their names The guy who helped Chuck E dance was great as well Guy was at the door and gave a sad little boy three tokens and J ohn was the manager m sure
43. rrance CA Mgr Kent WA Ast Mgr Anchorage AK Mgr San Bernardino CA Mgr Santa Maria CA Mgr Ast Mgr Tech Foothill Ranch CA Ast Mgr Oceanside CA Tech Lakewood CA Mgr Newark CA Mgr Citrus Heights CA Mgr Arden CA Mgr Roseville CA Mgr Ast Mgr Tech Valley View TX Tech Plano TX Tech Rockwall TX Tech Amarillo TX Ast Mgr Mgr Allen TX Mgr Sherman TX Cl Coord Greely CO Ast Mgr Mgr Auroa CO Tech Remember If you refer a win ner you will be entered into our quarterly drawing for 1 000 Northern Region Lakeland FL Tech Melbourne FL Tech 2 Mgr Jensen Beach FL Mgr Meriden CT Mgr Lowell MA Mgr Portland ME Tech Newington CT Mgr Harlem NY Mgr Tech Allentown PA Mgr N Bergen NJ Tech Poughkeepsie NY Mgr Hicksville NY Tech W Long Branch NJ Cl Coord Middletown NJ Ast Mgr Doylestown PA CI Coord North Wales PA Cl Coord N Edmonton ONT Mgr Langley Vancouver BC Mgr Midwest Region Cincinnati OH Mgr Port Huron Ml Tech Rochester MI Tech Victoria TX Mgr Mgr Beaumount TX Mgr Hobart IN Mgr Naperville IL Mgr Vernon Hills IL Ast Mgr Crystal Lake IL Ast Mgr St Paul MN Mgr Sioux City I amp Tech Skokie IL Mgr Grand Rapids MI Mgr Mentor OH Tech Mayfield Heights OH Ast Mgr Niles OH Ast Mgr Akron OH Ast Mgr Davenport IA Mgr Southern Region Dover DE Ast Mgr Glen Burnie MD Mgr Columbus GA Tech Hagerstown MD Mgr Largo MD Mgr Jo
44. s their prize it s theirs on the spot weekly The only exception would be the uniform prize If they choose they can get another uniform shirt for when the campaign is over or get reimbursed up to 15 with a re ceipt We are obligated to issue give each new cast member their first shirt and all others should be purchased And lastly is the Super Chuck merchandise Did you know that there are officially 17 theme logo d Super Chuck summer merchandise pieces Go right now and count to see how many you have displayed in your location Please take the time to order what you need to get to standard f you have any ordering problems AT ALL please contact the Merchandise Dept This is a HUGE part of this summer campaign Have a Super Chuck Summer JUNE 17 2005 Earthquake Reminders Earthquakes strike suddenly violently and without warning dentif ying potential haz ards ahead of time and advance planning can reduce the dangers of serious injury or loss of life from an earthquake BEFORE Fasten shelves securely to walls Place large or heavy objects on lower shelves Store breakable items such as bottled foods glass and china in low closed cabinets with latches Hang heavy items such as pictures and mirrors away from beds couches and anywhere people sit Brace overhead light fixtures Repair defective electrical wiring and leaky gas connections These are potential fire risks Secure a water heater
45. se units Coordinate and supervise final sign off of Sky Crawls and Play units e Verify the skills and kiddie room layouts Assure proper taining and follow up with store Technical Managers to ensure all games and rides are fully operational Verify proper location of signage in skills and kiddie rooms e Coordinate the ordering of parts and supplies with corporate vendors to replace damaged or failed equipment e Demonstrate and instruct the process to set up Tech Rooms o Organize each installation and ensure it stays on schedule Assist in the preparation of new and used equipment in a warehouse environment QUALIFICATIONS 1 Experience At least one year experience in the mechanical and electrical field Prior CEC experience helpful Prior installation experience pref erred 2 Technical Skills Proficient in the use of hand tools power tools and electronic repair equipment 3 Education High School Equivalent 3 Other Previous experience managing deadlines preferred Must be a self starter flexible able to work independently with minimal supervision Must be able to work under tight deadlines Professional de meanor attitude and appearance Available to travel to new units and remodels is necessary including within the U S Canada and some international locations APPLICATION 1 Internal candidates must be in present position and not have received a promotion for 6 months a must meet qualifications as outl
46. tent priate Crawford office refer to the e comment or joke but is determine e recipient s i d kit for your designated location NOT perception Q mE the Support Center Please do not Why id people hesitate in talking about di har communicate with or mail items to SRS assment situations They are concerned about being labeled a trouble maker especially if they are new on the job effective immediately Remember the CEC W C department is available if you 10 A manager can be held personally liable for his her l need assistance or have any questions sexually harassing behavior just call e e v e e 9 e a e a a a e e e e e e e e e e e e e e e 6 L e E e e 9 e e e a e e e a a e e e e e e e gt e e 7 ESE a e e e e 6 o e WOW What a cool idea Brandon FL 420 created this AWESOME Merch Cart Check it out The Merch is nicely placed and the balloons and cotton candy are tied on to add just the right touch GOOD J OB VINCE MIRANDA amp BRANDON FL TEAM TOP 10 SALES VOLUME 9977770 TOP 10 SALES INCREASE WEEK 23 Location Sales Volume Location 1 446 Bell CA IE 77 092 1 742 Springfield MO 72 6 2 420 Brandon FL eeeeeeee eee eene 74 766 2 438 Kendall FL 45 2 3 438 Kendall EL
47. v ing fun those around you will have fun too How do get the guests involved you ask Simple You could say Come on everybody let s get our hands clapping Sing with us Super Chuck E etc The main thing is that we all interact with our guests the kids will love it And actually the parents will too Let s make the most of this Road Show during our Summer season t will be as fun as you want it to be Another way to increase the Fun Factor at our locations is to make sure the show vol ume is up nice and strong We know you guys hear these shows over and over and over yes until the cows come home BUT our guests need to hear what were putting out there It will definitely make their visit much more enjoyable So keep those vol umes up We sure look forward to all the material we will be sending your way We consider all of you partners in this thing called Entertainment We re working hard to bring you the very best material and we rely on you guys in the field to make sure our guests hear it experience it and have a lot of fun because of it Thanks for all your hard work Well talk to you soon J UNE 24 2005 Tech Support T ips Rubble Bubble Coin Sense Board The coin sense board is mounted unto the coin flipper unit assem bly There are three wires coming off the board red 5 volts black ground and a white wire which goes from 5vdc to ground when you block the sensor with a coin or y
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