COMMUNICTIONS SYSTEM SERVICE MANUAL
Contents
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igure 11 Installing the Cable 1 Locate the voice terminal cable in your shipment 2 Pull the end of the voice terminal cable from its dispenser and lay it along the route from the control unit location to each voice terminal location 23 Route the cable along the top of the baseboard or where it will be least noticeable Allow at least an extra 4 inches of cable at each end beyond each of the jacks for connecting See Figure 12 CUSTOMER INSTALLABLE JACK BASEBOARD VOICE TERMINAL CABLE Figure 12 Caution Avoid routing the cable where it2. 1 Pry off the clear plastic number strip retainer Figure 21 under the handset using a straightened paper clip in the small hole SWITCHOOK BUTTON NUMBER STRIP RETAINER PAPER CLIP Figure 21 32 Installation cont d 2 Remove the number and label it with the intercom number The number will be one of the digits to 5 for Model 206 a number from 10 to 19 for Model 410 NUMBER STRIP e Figure 22 Replace the label L 4 Bend the plastic number card protector and replace it in its slot Note Theinstructions for labeling the voice terminal buttons are contained in the User s Guide 33 SYSTEM CHANGES SYSTEM CHANGES INTRODUCTION As your communication needs change and as your business grows the MERLIN communica tions system has the flexibility to continue to serve you Due to its modular design you can perform all the moves changes and additions yourself if you choose Or call your Ameri can Bell representative for expert assistance with your system changes This section explains how to move change or add to your MERLIN communications system equipment TO CHANGE CONTROL UNIT SWITCHES Control unit Ringing Outward Calls switches are changed to control which voice terminal users will be alerted on calls from outside lines or which voice terminal users can make out ward calls via outside lines e If you have Ringing switches Basic Servi
3. Assembling the Voice Terminals 1 Install the stand or wall mount for a voice terminal following the instructions packed with the stand or mount 2 Get two cord labels Write the intercom number for the voice terminal on them Q Attach one label around D8W Modular Terminal Cord near one end following the instructions packed with the labels Attach the other label around the other end of the same cord 4 Turn the voice terminal upside down and plug one end of the D8W Modular Terminal Cord into the jack labeled LINE SeeFigure 17 x CORD SLOT D8W Figure 17 5 Plug one end of the coiled handset cord into the proper jack on the bottom of the voice terminal This jack has a drawing of a handset beside it Plug the other end into the handset and place the handset on the voice terminal base Warning Do not plug the handset into the jack labeled OTHER 6 If this terminal includes an accessory headset adapter or a hands free unit plug the D8AC Cord packed with the accessory item into the OTHER jack on the bottom of the voice terminal Instructions for installing these accessories are packed with the items 27 7 Plug the loose end of the D8W Modular Terminal Cord from the voice terminal into the jack of the D8AF Extension Cord Figure 18 the customer installable jack or the con trol unit The red light beside the button on the voice terminal for line A will light as soon
4. TOUCH TONE dialing signals or rotary dialing pulses The Tone Pulse switch on the control unit Figure 8 determines the type of signal that your system sends Call your local telephone exchange service company if you do not know what signals your system is expected to send out Set the Tone Pulse switch e To Tone for sending TOU CH TONE dialing signals e To Pulse for sending rotary dialing pulses RINGING OUTWARD CALLS SWITCHES RINGING OUTWARD CALLS TONE PULSE SWITCH SWITCHES TONE PULSE SWITCH MODEL 206 CONTROL UNIT MODEL 410 CONTROL UNIT Figure 8 19 Ringing or Outward Calls Switches 1 Set the Ringing or Outward Calls switches e If you have Basic Service the Ringing switches Figure 8 control ringing on their asso dated voice terminals 1 Yes The voice terminal will ring for all outside calls 2 The voice terminal will not ring for outside calls it will ring when calls are transferred to it and also on intercom calls e f you have F eature Package 1 the Outward Calls switches control the ability to make outward calls on the associated voice terminals Set all switches to Y es so that you can later test the system INSTALLING THE CORDS CABLES This section explains how to complete the wiring of your system and how to assemble con nect and test the voice terminals The term Cords applies to wiring which is m
5. Yes position Step 2 Check the volume control setting on the voice terminal Feature Package 1 Service Step 1 Check the volume control setting on the voice terminal Step 2 Reprogram your line ringing assignments at the voice terminal Refer to User s Guide or User s Card B Cannot Make an Outside Call Basic Service Step 1l Check the Tone Pulse switch on the control unit to make sure that it is set correctly 41 e f your local telephone exchange service company is equipped for TOUCH TONE dialing set the Tone Pulse switch to Tone e f your local telephone exchange service company is equipped for rotary dialing set the Tone Pulse switch to Pulse Feature Package 1 Service Step 1 Check the Tone Pulse switch on the control unit to make sure that it is set correctly e f your local telephone exchange service company is equipped for TOUCH TONE dialing set the Tone Pulse switch to Tone e If your local telephone exchange service company is equipped for rotary dialing set the Tone Pulse switch to Pulse Step 2 the control unit make sure the Outward Calls switch for the associated voice terminal is set to the Y es position to permit outward calls C Trouble with Indicator Lights Speaker or Ringing Step 1 Hold the switch on the left side of the voice terminal the T test position IF THEN All red and green lights flash alter The voice terminal operatio
6. telephone phone exchange service company equipment Call the your local tele phone exchange service company The trouble does NOT appear on the The trouble is caused by your standard telephone MERLIN communications system Go on to the section on Symptom B ased Quick Checks 40 Quick Check Tests cont d SYMPTOM BASE D QUICK CHECKS The symptom based quick checks are designed to help you decide which system component is causing the trouble For example an accessory attached to your voice terminal may cause trouble which disappears when the accessory is disconnected Step 1 Disconnect accessories from the voice terminal with trouble IF THEN The trouble no longer appears Trouble found It is caused by the accessory Read the section on Maintenance Exchange Procedures at the end of this manual The trouble symptom is in the list Go to the related quick check with below the same title Symptom List A Voice Terminal Does Not Ring B Cannot Make an Outside Call C Trouble with Indicator Lights Speaker or Ringing D Some Custom Features Do Not Work E All Voice Terminals Have No Lights and No Dial Tone Entire System Down If the symptom is not in the preceding list go to the General Quick Checks A Voice Terminal Does Not Ring Basic Service Step 1 Check the Ringing switch setting on the control unit for the associated voice ter minal Make sure the switch is set to the
7. QUICK CHECK TESTS QUICK CHECK TESTS INTRODUCTION If our MERLIN communications system malfunctions these quick check tests may help you rapidly locate the cause of the trouble These quick check tests are divided into three main sections 1 Quick Checks to Determine Whether the Trouble Is in Your System This section allows you to determine if the trouble is caused by local telephone exchange service company equipment or by your MERLIN communications system 2 5ymptom Based Quick Checks This section allows you to identify the causes of prob lems which your system may encounter 3 General Quick Checks This section allows you to perform further tests if those in the first two sections do not identify the cause of your system s problems If the appropriate tests do not tell you where the trouble is located in your system either call the HELP number 1 800 628 2888 or use the optional Trouble Isolation Manual QUICK CHECKS TO DETERMINE WHETHER THE TROUBLE IS IN YOUR SYSTEM Your local telephone exchange service company is responsible for providing service at the network interface and beyond You are responsible for the operation of your MERLIN com munications system equipment up to the network interface This shared responsibility means that problems must be isolated before they can be solved If problems arein your MERLIN communications system equipment you must see that repairs are made If service problems are caused
8. and smaller if control unit voice terminals or the extra alert switch are to be mounted on a wall or if you must route wiring through walls 4 Stapler and staples appropriate for attaching wiring to baseboard 6A CONTROL UNIT OOR ZA 6106 CU1 6110 CU1 2 LINE 6 TERMINAL 4 LINE 10 TERMINAL CONTROL UNIT CONTROL UNIT MOUNTING MOUNTING SCREWS EXPANSION IN MOUNTING BRACKET BASE PLATE CS 100A CONTROL UNIT WALL MOUNTING KIT 61201 Figure 2 1 of 6 Preinstallation cont d 110A FEATURE 150A MUSIC ON HOLD 151A MUSIC ON HOLD PAGING CARTRIDGE TYPE 1 CARTRIDGE TYPE 11 CARTRIDGE TYPE II 6100 FC1 6101 MOH 6102 MHP 170A EXTRA ALERT 2 LINE 171A EXTRA ALERT 4 LINE POWER FAILURE CARTRIDGE POWER FAILURE CARTRIDGE TYPE 111 6103 EAP TYPE 111 6104 EAP 000000000000 7302 01 5 BUTTON VOICE 7303 01 10 BUTTON VOICE 7305 1 34 BUTTON VOICE TERMINAL 3160 111 TERMINAL 3161 172 TERMINAL 3162 412 Figure 2 2 of 6 e 10A 5 BUTTON AND 10 BUTTON VOICE TERMINAL DESK STAND 14A 5 BUTTON VOICE TERMINAL 201A 10 BUTTON VOICE 32004 DESK STAND AND WALL MOUNT TERMINAL WALL MOUNT 32000 32001 11A 10 BUTTON VOICE TERMINAL 11C 34 BUTTON VOICE TERMINAL 203A 34 BUTTON VOICE ADJUSTABLE DESK STAND ADJUSTABLE DESK STAND TERMINAL WALL MOUNT 32002 32003 32006 Figure 2 3 of 6 Preinstallation cont d CS 500DM
9. as the connection is complete If the red light does not go on see thel Testing the Voice Terminals section Figure 18 8 Attach any unfastened cord s to the wall or baseboard using adhesive backed cable clips or staples LJ 9 Repeat the above steps for all other voice terminals and then proceed to Testing the TESTING PREPARATION Be certain that all items below are complete before proceeding to test the voice terminals and other system components L 1 Check that the control unit power cord is plugged in and that the green Power light is on 2 Check that all line cords and voice terminal cords are plugged into the control unit 3 Check that all connections are secure and correct 4 Verify that dial tone is present at the network interface by plugging in a standard tele phone with a modular cord plug 5 Be certain that cords are not damaged where they are attached to the wall or base board 28 Installation cont d TESTING THE VOICE TERMINALS 11 Find the Test Program T P switch on the left side of one voice terminal 2 Slide the switch to the test position and hold it there e Thered and green lights on the voice terminal should flash alternately e A tone should sound continuously If the lights flash and the tone sounds the voice terminal is operating normally go on to Step 3 If the tone is too loud or too soft adjust the volume I
10. by trouble on the telephone network your local telephone exchange service company must make repairs 39 Step 1 Test all suspected voice terminals by making outward and intercom inside calls and using all suspected features Your Users Guide explains how to use each feature IF THEN The trouble does NOT appear on calls The trouble is caused by some com outside of your business ponent of your system Go to the Symptom Based Quick Checks The trouble does appear on outside Either the local telephone exchange calls service company equipment or your system could be the cause Continue You have a standard telephone with a Go on to Step 2 modular cord plug it must also be compatible with the tone or rotary dialing service provided by the local telephone exchange service company Y ou do not have a standard telephone Call the local telephone exchange ser with a modular cord plug vice company to inquire about the line s or call the HELP number 1 800 628 2888 Step 2 Removethe line cord DACH from the network interface Step 3 Plugthe standard telephone into the network interface of the outside line on which the trouble appeared and make an outward call The label on the line cord gives the telephone number of the network interface into which the cord is plugged Note A MERLIN voiceterminal will not work for this purpose IF THEN Thetrouble appears on the standard Thetrouble is caused by local tele
11. desired line button Figure 20 The red light next tothe line button should go on e Pick up the handset and listen for dial tone The green light next to the line button should go on e Dial the number MODEL 206 5 BUTTON 10 AND 34 BUTTON VOICE TERMINAL VOICE TERMINALS DEBE OUTSIDE LINES INTER MODEL 410 5 BUTTON 10 AND 34 BUTTON VOICE TERMINAL VOICE TERMINALS OUTSIDE LINES INTERCOM Figure 20 31 L 6 Place an intercom call to another voice terminal by touching the intercom button iure 20 picking up the handset and dialing an intercom number 7 Check the operation of all other features If you were able to perform all of the previous tests successfully you have now com pleted the installation Otherwise recheck Testing The Voice Terminals section Note If you want to make any system changes for example voice terminal ringing outward call restriction additional lines voice terminal changes or accessory changes see the System Changes section of this manual LABELING THE VOICE TERMINAL INTERCOM NUMBERS The voice terminal intercom number is the number of the Voice Terminals jack on the con trol unit to which the voice terminal is connected This is the number which appears on the label on the modular terminal cord D8W plugged into the voice terminal Label the terminal with the intercom number
12. goto the I nstalling the Voice Terminals sec tion B Voice Terminal Cabling This section provides instructions for using the optional voice terminal cable as an alternate method of installing your system When this section is completed you will have a jack near the location of each voice terminal in the system and a corresponding jack near the control unit D8W cords will then be used to connect the jacks to the control unit and the voice ter minals respectively as shown in 21 4 PAIR VOICE CONTROL D8W JACK TERMINAL CABLE D amp W VOICE JACK UNIT MODULAR MODULAR TERMINAL TERMINAL TERMINAL CORD d i CUSTOMER INSTALLABLE JACKS 103A Figure 10 Caution Cable lengths between the control unit and a voice terminal must not exceed 1000 feet Getting Started 11 Review the floor plan to determine where the voice terminals and control unit will be located and where the cable will be routed 2 Gather the tools you will need screwdriver wire cutters or scissors telephone cable stripper and possibly staples and a stapler hammer and or drill depending on how the connecting blocks and cables are to be fastened DANGER Wear adequate eye protection when using the hammer or drill 22 Installation cont d Planning and Arranging the Control Unit and J acks Plan the arrangement of the jacks near the control unit Figure 11 shows possible arrangements of jacks at the control unit location
13. hands free units sothat the total is eight for Model 206 or fourteen for Model 410 Go on to If Trouble Remains Trouble persists IF TROUBLE REMAINS If you have not located the cause of the trouble either use the optional Trouble Isolation Manual or call the HELP number 1 800 628 2888 45 MAINTENANCE EXCHANGE PROCEDURES If you elect to perform your own troubleshooting to isolate a faulty component of your MERLIN communications system American Bell offers an exchange service so that you can obtain working replacements See note This service is available for all MERLIN com munications systems and is offered at no extra charge under your lease agreement or during the warranty period of a purchased system We offer two options 1 Carry In Take your faulty equipment to the Exchange Point nearest you You will receive a working replacement in exchange 2 Mail In Exchange any item except your control unit by shipping it to an Exchange Point A replacement unit will be shipped to you within 24 hours of receipt Control unit exchange is available only under Option 1 above Please call the American Bell HELP number 1 800 628 2888 to obtain the address of your Exchange Point If you plan to use mail in exchange be sure to specify this since not all Exchange Points offer this option If you plan to go to the Exchange Point yourself the HELP number can provide travel directions When packing defective equipment for
14. near the control unit jacks and working toward the voice terminals fasten the cables following the instructions applicable to the type of fastener you are using If you are using adhesive backed cable dips you will achieve a neater appearance if you run the cables closely together the same direction See Figure 16 25 VOICE TERMINAL LOCATION VOICE TERMINAL CONTROL UNIT LOCATION LOCATION CUSTOMER INSTALLABLE JACK CUSTOMER INSTALLABLE JACK CUSTOMER INSTALLABLE JACKS VOICE TERMINAL CABLE VOICE TERMINAL BASEBOARD CABLE CABLE CLIPS CLIPS Figure 16 Installing the J acks at the Voice Terminal Location Q Wire and fasten a jack at each voice terminal location following the instructions packed with each jack C Installing the Voice Terminals Getting Started Locate the parts needed for each voice terminal Q 1 Look at the floor plan and choose a voice terminal of the type 5 10 or 34 button and color indicated on the floor plan 2 Find all of the parts needed for each terminal location and put them in the locations indicated on the floor plan e Voice terminal of specified type induding base handset and handset cord e Desk stand or wall mount e D8W Modular Terminal Cord of specified length e Cord cable labels e Hands free unit or headset adapter optional Repeat Steps and 2 above for each voice terminal in your system 26 Installation cont d
15. of six voice terminals An auxiliary power unit is required when the system has a total of nine or more voice ter minals and accessories for example five terminals and four hands free units Note 2 A Model 410 system can have a maximum of ten voice terminals An auxiliary power unit is required when Model 410 has a total of fifteen or more voice ter minals and accessories for example ten terminals and six hands free units Installation B Installing the Cartridges 1 Find the optional cartridge s you ordered in your shipment The possible cartridges are e Feature Package 1 Cartridge Type e Music on Hold Cartridge Type 11 e Music on Hold Paging Cartridge Type 11 e Extra Alert 2 Line Power Failure Transfer Cartridge Type 111 e Extra Alert 4 Line Power Failure Transfer Cartridge Type 111 Model 410 only Two cartridges of the same type II cannot be used simultaneously 2 If you have any cartridges to install unplug the power cord of the control unit Warning not insert or remove cartridges with power on 3 Install the cartridge s following the instructions packed with each cartridge If a Feature Package 1 cartridge is installed be certain that the Ringing switch label is covered by the Outward Calls label shipped with the cartridge C Supplying Power to the Control Unit DANGER Any electrical outlet should be installed by a licensed electri cian The
16. on the left A Checking the Floor Plan Check the floor plan that you prepared when you ordered your system to make sure that it agrees with the layout of the installation location Figure 1 show a typical sys tem 10 BUTTON D8AF TERMINAL VOICE TERMINAL EXTENSION MODEL 206 CONTROL UNIT CORD NETWORK INTERFACE MODULAR LINE CORDS D8W MODULAR TERMINAL CORD Figure 1 Preinstallation cont d B Checking the Shipment LJ Open all packages and make sure you have all the items you ordered Use your copy of the order form to check your shipment For help in identifying items refer to Figure 2 Illustrated Parts List If there are any discrepancies call your sales representative or thelHELP number provided in the I ntroduc tion section Note 1 Donot discard Customer Information Brochures CIBS included with items in your shipment These instructions may be referred to in this Manual To avoid losing the instructions keep them with the items until you need to use them Note 2 Do not discard the cartons and packaging material You may have overlooked small item or you may need the cartons and packing to return damaged or defec tive items Note 3 Savethe extra serial number tags loosely packed with the control unit voice ter minals and cartridges C Getting the Tools You Need Get the following tools Q 1 Hammer 2 Screwdriver 3 Drill and appropriate bits 5 8 inch
17. requirements are 117 volt 60 Hz 3 prong outlet that provides a separate ground separately fused at 15 amps and not controlled by a light switch Caution Do not use an extension cord to supply power to the control unit LJ 1 Plug the power cord into the ac outlet The green Power light in the upper left corner of the control unit should be on the red Warning light should come on momentarily to show that it is working and then go off If the green Power light does not come on check the outlet If the outlet is working properly and the green light remains off call the HELP number 1 800 628 2888 L 2 If the red Warning light does not light momentarily or if it remains on call the HELP number 1 800 628 2888 D Connecting the Control Unit to the Network Interface 1 Locate the network interface that is the place where the local telephone exchange service company lines enter the building The interface may look like one of the fol lowing Figure 4 15 625 TYPE CONNECTING BLOCK NOTICE DOES NOT APPLY TO MERLIN INSTALLATION 625 TYPE CONNECTING BLOCK FLUSH MOUNTED 630 TYPE CONNECTING BLOCK FLUSH MOUNTED 625 TYPE CONNECTING BLOCK Figure 4 0 2 If thereis a separate network interface for each local telephone exchange service company line or if your system has only one line coming in go to erwise plug the 267C two line adapter into the jack on the network
18. Button Voice Terminal Adjustable Desk Stand 32002 2856 201A 10 Button Voice Terminal Wall Mount 32001 2858 103A Customer Installable Jack 32601 2863 267C Two Line Adapter 61400 2864 5102 Hands Free Unit 3163 HFU 2865 7305 34 Voice Terminal 3162 412 2866 335A Auxiliary Power Unit 3165 APU 2867 502A Headset Adapter 3164 HFA 2869 110A Feature Cartridge Type 1 6100 FC1 2870 150A Music on Hold Cartridge Type Il 6101 MOH 2871 151A Music on Hold Paging Cartridge Type 11 6102 MHP 2872 170A Extra Alert 2 Line Power Failure Cartridge Type Ill 6103 EAP 2873 171A Extra Alert 4 Line Power Failure Cartridge Type Ill 6104 2885 14A 5 Button Voice Terminal Fixed Desk Stand and 32000 Wall Mount 2886 11C 34 Button Voice Terminal Adjustable Desk Stand 32003 2887 203A 34 Button Voice Terminal Wall Mount 32006 2888 267A D4CE 50 Line Bridging Adapter Kit Adapter Cord 61401 2893 452A 50 Extra Alert Control Switch 32630 2903 349A Acoustic Coupler Adapter 2923 346A Acoustic Coupler Adapter 31710 2924 D181233 Line Powered Extra Alert E1CM Ringer and Parts 61211 12 INSTALLATION INSTALLATION INSTALLING THE CONTROL UNIT This section explains how to position the control unit install the cartridges supply power to the control unit connect the control unit to the network interface and set the control unit switches Figure 3 TWO LINE AC ADAPTER AC OUTLET POWER CORD LOCAL TELEPHONE E
19. COMMUNICTIONS SYSTEM SERVICE MANUAL MODELS 206 AND 410 pum Y p ee ee D d American Bell Advanced Information Systems An AT amp T Company SERVICE MANUAL MERLIN COMMUNICATIONS SYSTEM MODELS 206 AND 410 Trademark of AT amp T Co 71983 Western Electric All Rights Reserved Printed in U S A Issue G August 1983 999 501 135 AB CONTENTS INTRODUCTION HOW TO USE THIS MANUAL PREINSTALLATION INTRODUCTION IMPORTANT TELEPHONE NUMBERS GETTING STARTED A Checking the Floor Plan B Checking the Shipment C Getting the Tools You Need CIB CROSS REFERENCE INSTALLATION INSTALLING THE CONTROL UNIT Environmental Requirements A Positioning the Control Unit Tone Pulse Switch 19 Ringing or Outward Calls Switches 20 23 24 25 n m Installing the acks at the Control Unit Location 27 8 Assembling the Voice Terminals TESTING PREPARATION 2 INTRODUCTION 39 QUICK CHECKS TO DETERMINE WHETHER THE TROUBLE ISIN YOUR SYSTEM 39 Symptom List A Voice Terminal Does Not Ring Basic Service E All Voice Terminals Have No Lights and No Dial Tone Entire System Down 4 4 GENERAL QUICK CHECKS 44 45 6 4 4 4 4 4 4 4 4 2 3 5 5 5 7 7 7 SYMPTOM BASED QUICK CHECKS 1 1 1 1 1 1 1 2 2 3 IF TROUBLE REMAINS MAINTENANCE EXCHANGE PROCEDURES 4 INTRODUCTION INTRODUCTION HOWTO USE T
20. HIS MANUAL This Service Manual provides instructions for installing changing and adding troubleshoot ing and if necessary replacing components on your MERLIN communications system It is intended for use by the person in your company who is responsible for telephone service Reading the whole manual is not necessary you need only read the introduction and those sections relevant to the task you have to perform This manual is divided into five sections e Preinstallation Contains instructions to prepare for the installation of your MERLIN communications system e Installation Contains instructions for installation and preliminary testing of your MERLIN communications system Provides directions for changing and adding to your MERLIN com munications system e Quick Check Tests Describes simple tests to identify the source of problems your MERLIN communications system may have e Maintenance Exchange Procedures Describes how American Bell allows you to exchange faulty equipment for working replacements Note Notices required by the FCC are printed in the User s Guide inside the front and back covers Y ou should be familiar with this information before installing your new equipment Descriptive and operational information is provided in the User s Guide Customer Informa tion Brochures CIBs describe the physical characteristics of each device and provide instal lation instructions One CIB is packaged w
21. MINAL LOCATION You can easily move your voice terminal to a new location 1 Disconnect the D8W Modular Cord from the voice terminal 12 Reroute or place new wiring from the control unit to the new location following the procedures described under I nstalling Cord Cabling lin the Installation section Place the voice terminal in desired location L 4 Connect the D8W Modular Cord to the voice terminal Note You do not haveto change intercom numbers to move voice terminals 5 Test the voice terminal using the steps described in Testing the VoiceTerminal TO SWAP VOICE TERMINAL LOCATIONS Two people can trade locations and keep their voice terminals and intercom numbers by completing the following steps L 1 Unplug both voice terminals at their LINE jacks on the bottom of each terminal Swap locations and plug into the line at the new location L 2 At the control unit switch the plugs in the two voice terminal jacks 3 Change the intercom numbers on the labels attached to the two terminal s cords Each person now has exactly the same service as before the swap TO ADD A CARTRIDGE You can increase the capabilities of your system by adding a cartridge To add a cartridge 1 Order the cartridge 2 Install the new cartridge following instructions packaged with it Warning Unplug the control unit power cord from the ac outlet before inserting or removing a cartridge 37
22. POWER FAILURE CS 2500DMG POWER FAILURE ROTARY TELEPHONE 61209 TOUCH TONE TELEPHONE 61210 502A HEADSET ADAPTER 5102 HANDS FREE UNIT 335A AUXILIARY POWER UNIT 3164 3163 HFU 3165 APU Figure 2 4 of 6 349A ACOUSTIC COUPLER 346A ACOUSTIC COUPLER DIW VOICE TERMINAL ADAPTER ADAPTER 31710 CABLING 32910 D8W MODULAR TERMINAL CORD D4CH MODULAR LINE CORD D8AF TERMINAL EXTENSION CORD 2807 32814 AND 3282 61407 61414 AND 61425 14 5 50 75 52691520 92828 AND 32900 gt D4CE CORD ADHESIVE BACKED CABLE CLIP A 267C TWO LINE ADAPTER 267A ADAPTER D4CE 50 CORD 61400 NETWORK BRIDGING ADAPTER KIT 61401 Figure 2 5 of 6 10 Preinstallation cont d gt 103A CUSTOMER INSTALLABLE 452A EXTRA ALERT CONTROL JACK 32601 SWITCH 32630 D181233 LINE POWERED EXTRA ALERT E1CM RINGER 61211 Figure 2 6 of 6 CIB CROSS REFERENCE The following provides a cross reference between the Customer Information Brochure CIB number Apparatus Code Description and Price Element Code PEC for components used in the MERLIN communications system Models 206 and 410 11 CIB APPARATUS NUMBER CODE DESCRIPTION PEC 2822H1 953A Tool 2851 CS 100A Control Unit Wall Mounting Kit 61201 2852 7302 H01 5 Button Voice Terminal 3160 111 2853 7303 H01 10 Button Voice Terminal 3161 172 2854 10A 5 and 10 Button Voice Terminal Fixed Desk Stand 32004 2855 11 10
23. XCHANGE SERVICE COMPANY NE CARTRIDGE TYPE I CARTRIDGE TYPE II CARTRIDGE III NETWORK INTERFACE 3 LOCAL TELEPHONE EXCHANGE ES SERVICE tr o COMPANY DACH MODULAR LINES LINE CORDS 2 P Figure 3 Enviromental Requirements The control has the following requirements Operating temperatures 40 104 degres Fahrenheit 4 40 degrees Centigrade Humidity not to exceed 80 percent Dissipation of power 20 watts during normal operation Ventilation a minimum of 1 2 inch of space is required on all sides also keep away from extreme heat such as furnaces heaters attics and direct sunlight Exposure avoid exposure to moisture corrosive gasses dust chemicals or other simi lar materials A Positioning the Control Unit Determine where the control unit is to be located Its dimensions are 9 3 8 inches high 14 1 4 inches wide and 9 7 8 inches deep The control unit weighs 11 pounds 1 f you choose a horizontal surface such as a shelf or cabinet place the control unit in the desired location If you choose to mount the unit on a wall find the CS 100A Control Unit Wall M ount ing Kit in the shipment and follow the instructions packed with it If the installation includes an auxiliary power unit 335A Power Unit find it in the shipment Install it following the instructions packed with it Note 1 A Model 206 system can have a maximum
24. ce these switches are set to Yes for voice terminals whose users are to receive an alert signal on incoming calls Ringing switches are set to No for voice terminals whose users are not to be alerted on incoming calls e If you have Outward Calls switches F eature Package 1 these switches are set to Yes for voice terminals whose users are permitted to make outside calls Outward Calls switches are set to No for voice terminals whose users are to be restricted from making outward calls TO ADD AN OUTSIDE LINE You can add one or more lines up to your system capacity The Model 206 is limited to two lines the Model 410 is limited to four To add a line do the following 1 Arrange for your local telephone exchange service company to install a line with a jack Network Interface near your control unit American Bell can order the line and network interface if you have selected them as your agent Q 2 Order a modular line cord 3 Connect the network interface to one of the line jacks A B C or D on the control unit 4 Label the new line on each voice terminal 35 TO ADD A VOICE TERMINAL You can add voice terminals up to the system s limit six for the Model 206 and ten for the Model 410 Here are the steps Note This example describes modular cord installation Similar steps can be used with customer installable cable Cable must be used for distances greater than 400 fe
25. et and up to a maximum of 1000 feet 1 Order the voice terminal desk stand and modular cord included and extension cord if needed You may need to order an auxiliary power unit if the total number of voice terminals and system powered accessories headset adapters or hands free units exceeds eight for the Model 206 or fourteen for the Model 410 2 Plug one end of the modular cord or the extension cord into the control unit and attach the other end to the wall near the voice terminal 3 Plug the modular cord into the wall mounted extension cord 14 Plug the other end of the modular cord into the LINE jack on the bottom of the new voice terminal 15 Label the cords with the intercom number of the voice terminal 6 Label the buttons 17 If you have Feature Package 1 program the features following the instructions pro vided in the User s Guide TO ADD A VOICE TERMINAL ACCESSORY You can add a hands free unit or a headset adapter to any 10 button or 34 button voice ter minal L 1 Order the accessory You may need to order an auxiliary power unit if the total number of your terminals hands free units and headset adapters exceeds eight for the Model 206 or fourteen for the Model 410 L 2 Plug the accessory into the OTHER jack on the bottom of the voice terminal Note Hands free unit requires the Feature Package 1 cartridge 36 System Changes cont d TO MOVE A VOICE TER
26. f the lights are off the tone is not heard to another voice terminal repeat the test procedure Release the switch so it will return to the center position e The lights should go out except for the red light beside the button for line A e The tone should stop 4 Raise the handset to your ear e Thegreen light next to the red light should go on e You should hear dial tone f the red and green lights are on and if dial tone is operating normally go on to Step 5 If the lights are off or if dial tone is not heard go to the next voice terminal and repeat the test procedure 5 With the handset at your ear press or more of the buttons on the dial pad of the voice terminal The dial tone should stop f you have TOUCH TONE service a tone should be heard each time you press a dial button If you have rotary service you will hear faint clicks as the terminal sends rotary pulses to the local telephone exchange service company If the dial tone stopped and if you heard the tones or clicks when you pressed the but tons the voice terminal is operating normally Go on to Step 6 6 Repeat the steps within this section for testing the remaining voice terminals 29 0 7 If any voice terminal fails any test e Verify that dial tone is present at the network interface by plugging a standard telephone with a modular cord plug if available Warning A MERLIN commu
27. he two jacks of the 267C two line adapter are labeled 1 and 2 Figure 6 depicts an example of what a completed label may look like LINE NUMBER IF 267C ADAPTER IS USED TEL CO LINE IDENTIFICATION LETTER TELEPHONE NUMBER Figure 6 17 16 Find a D4CH Modular Line Cord of the proper length to connect the network inter face to the control unit as shown on the floor plan Attach one label around the cord about 2 inches from one end Attach the other label containing the same informa tion around the cord about 2 inches from the other end 17 Plug the cord into the Tel Co Lines jack on the control unit that has the same letter A or B asthe label See Figure 7 CORD CABLE LABEL D4CH MODULAR LINE CORD Figure 7 8 Plug the other end of the DACH Modular Line Cord into the network interface or the 267C two line adapter having the same telephone number and line number if relevant as the label 19 Toconnect additional lines repeat Steps 5 through 8 for each telephone company line 410 Attach the installed modular cords to the wall or baseboard using either staples or adhesive backed cable clips Caution If staples are used be careful not to pierce the cord ensure that cords do not create a safety hazard 18 Installation cont d E Setting the Control Unit Switches Tone Pulse Switch Your local telephone exchange service company requires your system to send out either
28. interface as shown in Figure 5 Figure 5 16 Installation cont d Find the tag or label on the network interface identifying the telephone numbers If you have installed a 267C two line adapter you need to know what telephone number is assigned to each jack labeled 1 and 2 of the adapter If there is no tag or label contact the local telephone exchange service company and ask for the line and telephone number assignments 14 If you want to add an answering machine extra ringer or some other type of extra equipment to your incoming local telephone exchange service company line install the 267A Network Bridging Adapter Kit and DACE 50 Cord Equipment installed in this manner will operate independently of the system Caution Improper installation may cause the control unit to malfunc tion Follow the instructions packed with the Network Bridg ing Adapter Kit 15 Get two cord cable labels for example adhesive strips tie or tape on type etc and fill them out as follows e Tel Co Line identification A or B for Model 206 A B or D for Model 410 The letter identifies the Tel Co Line jack on the control unit to which the local telephone exchange service company line will be connected e The 7 digit telephone number of each local telephone exchange service company line e Theline number 1 or 2 This number is needed only if a 267C two line adapter used at the network interface T
29. isted above do not work complete the following Step 1 Check the User s Guide make sure that the feature is being used correctly Step 2 Reprogram the feature and try it again IF THEN The feature now operates properly Trouble cleared Test is complete The feature is being used correctly Go on to Step 3 and reprogramming it does not work Step 3 Go to a second voice terminal and program the feature on it THEN The feature works on the second voice Trouble found It is caused by the terminal first Voice Terminal Read the section on Exchange Procedures at the end of this manual The feature does not work on the This test is inconclusive Go on to the second voice terminal General Quick Checks E All Voice Terminals Have No Lights and No Dial Tone Entire System Down Step 1 Step 2 corner of the control unit IF The green POWER light is on and the red WARNING light is off Both lights are off Trouble remains or the red WARN ING light is on GENERAL QUICK CHECKS Unplug the control unit from the ac power outlet and plug it in again Check the red WARNING light and the green POWER light in the upper left THEN The control unit indications are now normal If the voice terminal trouble remains go on to the General Quick Checks Make certain that the ac outlet is sup plying power not under control of a wall switch You can do this by plug ging a lamp into the ac o
30. ith each voice terminal or other system com ponent Both the CIB and this manual are required for proper component installation Trademark of AT amp T Co PREINSTALLATION PREINSTALLATION INTRODUCTION If you are installing your own MERLIN communications system use the instructions the Preinstallation and Installation sections These instructions are divided as follows e Getting Started Installing the Control Unit e Installing the Cords Cables Installing the Telephones Voice Terminals e Testing the Telephones Voice Terminals esting the System abeling the Telephone Voice Terminal ntercom Number r Whenever you see a DANGER Warning or Caution please read it carefully These terms mean the following e DANGER Possibility of personal injury e Warning Possibility of equipment damage e Caution Possibility of service interruption IMPORTANT TELEPHONE NUMBERS e For questions concerning installation or repair call the American Bell toll free HELP number 1 800 628 2888 e Toorder equipment from the National Sales Center call the American Bell toll free SALES number 1 800 247 1212 GETTING STARTED This section helps you get ready to install your MERLIN communications system Begin by checking the floor plan that you prepared with your order verifying the equipment received and getting the tools you need After you complete each step check it off in the box
31. l switch 452A 50 Extra alerts bells or horns Line powered ringer INDEX Add Accessory Add 37 AddOutsideLine 35 Add Voice Terminal Cables Cartridge Add 37 Change Outward Calls Switches 35 Change Ringing Switches Changes System CrossReference 1 Cid Component Exchange Control Unit Switches Control Unit Installing 13 Control Unit Power Cords Insaling j20 Environmental Requirements Exchangeable Components 46 Floor Plaja HowtoUseThisManual 1 Important Telephone Numbers Installing Control Unit 13 o Installing Cords Cables Installing Voice Terminals Introduction Line AddOutside 35 1 1 Maintenance E xchange Procedures Move a Voice Terminal Outward Calls Switches 35 Power Control Unit 15 Preinstallation Quick Check Tests 39 Quick Checks Symptom Based 41 Ringing Switches Change 35 Shipment Checking Swap Voice Terminals Symptom Based Quick Checks SystemChanges 3 System Testing 30 Testing Preparation Testing the System Testing VoiceTerminals 29 Tests Quick Check Tools Needed 5 Voice Terminal Add 36 VoiceTermina Move 37 02 Voice Terminals Installing Voice Terminals Swap Voice Terminals Testing 48 999 501 135 AB
32. might be damaged Do not use cable inside or placed on top of air plenums or ducts 4 Cut the cable to the desired length Labeling the Cables 1 Get the cable labels described earlier See example in Figure 13 2 Fill out two cable labels for each length of voice terminal cable you have installed Write the intercom number of the voice terminal served by the cable and the room number or some other indication of the voice terminal location for example 2 Room 101 See Figure 14 ih Figure 13 Figure 14 Attach the appropriate label around each cable about 6 inches from each end 24 Installation cont d Installing the acks at the Control Unit Location L 1 Get two customer installable jacks and packages of mounting hardware from your shipment Figure 15 shows what you will need MOUNTING CENTER CAPTIVE SCREW SCREW 103A CUSTOMER INSTALLABLE JACK Figure 15 2 Put one of the jacks at the voice terminal location and one at the control unit location 3 At the control unit location wire and fasten the jack following the instructions pack aged with it Note fasten cable to the wall or baseboard at this time 4 Wire and fasten the other jacks at the control unit location for all voice terminals being installed Fastening the Cable s 1 Decide how you are going to fasten the cable e Staples e Adhesive backed cable dips 2 Starting
33. n appears nately and a tone sounds continuously to be normal Since the test is incon clusive go to the General Quick Some red and green lights flash alter Trouble found It is caused by the nately and the tone sounds continu Voice Terminal ously but one or more lights do not come on Read the section on at the end of this manual All red and green lights flash alter Trouble found It is caused by the nately but the tone does not sound at Voice Terminal all or the tone does not sound continu ously Read the section on at the end of this manual The red and green lights are off and Trouble found It is caused by the the tone sounds continuously or the Voice Terminal tone sounds every now and then Read the section on Exchange Proceduresjat the end of this manual There is any other pattern of lights This test is inconclusive Go on to the and tone General Quick Checks 42 D Quick Check Tests cont d Some Custom Features Do Not Work Your custom features are listed below Outside Auto Dial Intercom Auto Dial Saved Number Dialed Last Number Dialed Do Not Disturb Privacy Automatic Answer Idle Line Preference Line Ringing Assignment Paging If the feature that does not work is Outside Auto Dial Last Number or Saved Number make sure that the Outward Calls switch on the control unit is set to the Yes position to permit outward calls some of the features l
34. nications system voice terminal will not work for this test e Verify that the control unit power cord is plugged in e Verify that all connections are secure and correct e Verify that cords are undamaged where they are attached to the wall or baseboard e If there is trouble and you are unable to find the cause call the HELP number 1 800 628 2888 8 If you have set aside any defective voice terminals see the M aintenance E xchange Procedures section of this manual for obtaining replacements TESTING THE SYSTEM Testing of the system should be done after all system components have been installed 1 Go to one of the voice terminals and call a number outside the system To do this e Pick up the handset and listen for dial tone the green light should go on e Dial the number 2 When the call is answered tell the person you are placing the call on hold To do this e Touch the HOLD button Figure 19 The green light next to the line button should flutter go on and off rapidly Figure 19 30 Installation cont d Return to the call on hold To do this e Touch the line button next to the fluttering green light The green light should light steadily End the call To do this e Replace the handset the green light should go off If you have more than one outside line place an outside call on each of the remaining outside lines To select a different outside line e Touch the
35. odular that is each end has a connector which can be plugged into a socket or jack The term cable applies to wiring which is not modular and is installed permanently A Installing the Voice Terminal Extension Cords Complete this procedure if extension cords for example cord lengths greater than 25 feet are required If no extension cords are needed go on to the instructions for Assembling the 1 Lay the D8AF Terminal Extension Cord s along the route between the control unit and the voice terminals The plug end of the cord must be placed at the control unit Seel F igure 9A If two or more extension cords are required to reach one voice termi nal connect these cords to one another DANGER Ensure that the cords DO NOT create a hazard Avoid plac ing cords across hallways or other busy areas Caution The length of modular cords connecting a voice terminal to the control unit must not exceed 400 feet Note If voice terminal cable is used for any of the installation turn to that section 20 Installation cont d L 2 Label the control unit and voice terminal ends of the cord s L 3 Plug the D8AF Cord s into the Voice Terminals jack the front of the control unit with the corresponding intercom number s See Figure 9B D8AF TERMINAL EXTENSION CORD PLUG END TO CONTROL UNIT D8AF TERMINAL JACK END EXTENSION CORD A B Figure 9 4 voice terminal cabling is not required
36. shipment to the E xchange Point please follow these steps 1 Usethe original carton and packing material If these are not available use a sturdy carton and cushion the equipment with layers of newspaper plastic foam etc Do not leave equipment free to move inside the carton 2 Indude your return address inside the carton Please identify your firm as it appears on your Service Purchase agreement with American Bell Also include your telephone number so that you can be reached if the return will be delayed 3 Seal the carton well with strong tape Note On site maintenance is available from American Bell You can either purchase an on site maintenance contract or arrange for on site maintenance by calling the HELP number 1 800 628 2888 There is a charge for on site mainte nance if you do not have an on site maintenance contract 46 Maintenance Exchange Procedures cont d The following items are available for exchange see the I nstallation section of this manual for parts identification e Control unit e Voice terminals Handsets Handset cords Feature cartridges Headset adapter Hands free unit e Wall mounting kits for control unit and voice terminals Desk stands for voice terminals e Modular voice terminal cords e Modular line cords e Modular extension cords e Two line adapter e Network bridging adapter 267A e D4CE 50 cord e Adapter 451A e Customer installable jack 103A Extra alert contro
37. utlet Go on to the General Quick Checks When the symptom does not appear in the Symptom Based Quick Checks listed above and when the cause of trouble has not yet been found make the following general checks of your system Step 1 Look at the red WARNING light in the upper left corner of the control unit Warning Unplug control unit power cord from ac outlet before insert ing or removing a cartridge A cartridge is installed and the red WARNING light is flashing or on THEN Unplug the control unit Remove and replace each cartridge securely Plug the control unit into the power outlet If the trouble is not cleared go on to Step 2 A cartridge is not installed and the red WARNING light is on The trouble remains Unplug the power cord of the control unit and then plug it in again This will reset the control unit and may correct the trouble 44 Quick Check Tests Step 2 Verify that all plugs are securely snapped into their jacks that cords not damaged Replace damaged cords with good ones to see if the trouble is fixed Step 3 Count the number of voice terminals and hands free units IF THEN The total is greater than eight for the You need a 335A Auxiliary Power Model 206 or fourteen for the Model Unit Otherwise insufficient power 410 could cause trouble An auxiliary power unit is not Disconnect some of the voice termi immediately available nals or
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