Service Manual for Installers
Contents
1. 3 5 one Figure 9 Impermissible connection of grounding conductor of second Sunny Multigate 3 6 Check the error messages The warning level of the error message Power line communication disturbed 10265 depends on the package error rate of the powerline communication Warning level Package error rate Info Low package error rate Warning Medium package error rate Error High package error rate The package error rate is the average of the incorrectly transferred data packages that have occurred within one hour If the disturbance has been resolved it takes approx 15 minutes until the error messages are no longer generated The error messages can be seen at all user levels 14 Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC 4 Contact 4 Contact If you have technical problems with our products please contact the SMA Service Line We need the following information in order to provide you with the necessary assistance Inverter device type Inverter serial number Device type of the Sunny Multigate Serial number of the Sunny Multigate Special country specific settings of the Sunny Multigate if applicable Type and number of PV modules connected Message of the inverter or Sunny Multigate Optional equipment e g communication products United SMA Solar Technology Toll free for USA Canada and Pu2. Service Manual for Installers Troubleshooting for Power Line Communication SUNNY BOY 240 US SUNNY MULTIGATE US Troubleshooting PLC SB240US SG en 10 Version 1 0 ENGLISH Legal Provisions SMA Solar Technology America LLC Legal Provisions Copyright 2015 SMA Solar Technology America LLC All rights reserved No part of this document may be reproduced stored in a retrieval system or transmitted in any form or by any means be it electronic mechanical photographic magnetic or otherwise without the prior written permission of SMA Solar Technology America LLC Neither SMA Solar Technology America LLC nor SMA Solar Technology Canada Inc makes representations express or implied with respect to this documentation or any of the equipment and or software it may describe including with no limitation any implied warranties of utility merchantability or fitness for any particular purpose All such warranties are expressly disclaimed Neither SMA Solar Technology America LLC nor its distributors or dealers nor SMA Solar Technology Canada Inc nor its distributors or dealers shall be liable for any indirect incidental or consequential damages under any circumstances The exclusion of implied warranties may not apply in all cases under some statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been made to make this document complete acc
3. SB2 40US SG en 10 5 1 Information on this Document SMA Solar Technology America LLC 1 Information on this Document This document describes troubleshooting in the event of the following symptoms Error message Power line communication disturbed 10265 Non accessible modules in the Sunny Portal shown in black for SB 240 inverters on the page Plant Overview in the section System Overview gt Current 1 1 Validity This document is valid for the following device types e SB 240 05 10 Sunny Boy 240 US e Multigate US 10 Sunny Multigate US 1 2 Target group The tasks described in this document must only be performed by qualified persons Qualified persons must have the following skills Knowledge of how an inverter works and is operated Training in how to deal with the dangers and risks associated with installing and using electrical devices and installations Training in the installation and commissioning of electrical devices and installations Knowledge of the applicable standards and directives Knowledge of and compliance with this document and all safety information 1 3 Additional Information Links to additional information can be found at www SMA Solar com Document title Document type SUNNY BOY 240 US SUNNY MULTIGATE US Installation Manual 1 4 Symbols Symbol Explanation DANGER Indicates a hazardous situation which if not avoided will result in death or serious injury A WARNING Indi
4. Manual for Installers Troubleshooting PLC SB2 40US SG en 10 2 Checklist 2 Checklist SMA Solar Technology America LLC No Task See Checked 1 Carry out troubleshooting for inverter Installation Manual O and Sunny Multigate SUNNY BOY 240 US SUNNY MULTIGATE US 2 Install current firmware package The current firmware package is up O dated automatically via Sunny Portal The update can be carried out using Sunny Explorer 3 Checkthe AC cable route Section 3 1 page 9 O 4 Check AC cable requirements Section 3 2 page 9 O 5 Check the conduits Section 3 3 page 9 O 6 Check the spacing between the AC ca Section 3 4 page 9 O bles 7 Check the grounding conductors Section 3 5 page 12 O Check the error messages Section 3 6 page 14 O 8 Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC 3 Troubleshooting 3 Troubleshooting 3 1 Checkthe AC cable route SUNNY MULTIGATE SUNNY BOY SUNNY BOY SUNNY BOY m l 100 ft Figure 1 Maximum AC cable route of the PV system left first inverter with connection to the Sunny Multigate right last inverter Procedure e Check that the AC cable route between the Sunny Multigate and the last inverter is less than 30 100 fi If the AC cable route is too long e Change the layout of the cabling between the Sunny Multigate and the inverters For example install the Sunny Multigate in a dif
5. ates influence each other 2 If the spacing between the AC cables is less than 100 mm 4 in you should increase the spacing 3 5 Check the grounding conductors Check the following points Each Sunny Multigate must have its own 3 wire cable with a grounding conductor The grounding conductor of the utility grid must be connected to the grounding conductor terminal of the Sunny Multigate The grounding conductor between the Sunny Multigate and the first inverter must not have any additional ground connection The grounding conductor is used to return the power line communication and is sensitive to disturbances 5 Ves 0 i 1 Figure 5 Permissible grounding with 1st Sunny Multigate 12 Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC 3 Troubleshooting Figure 6 Permissible grounding with 2nd Sunny Multigate Figure 8 Impermissible ground connection between Sunny Multigate and the first inverter Service Manual for Installers Troubleshooting PLC SB2 40US SG en 10 13 3 Troubleshooting SMA Solar Technology America LLC Ves V Yes
6. cates a hazardous situation which if not avoided can result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided can result in minor or moderate injury NOTICE Indicates a situation which if not avoided can result in property damage i Information that is important for a specific topic or goal but is not safety relevant 6 Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC 1 Information on this Document Symbol Explanation Indicates a requirement for meeting a specific goal Desired result A problem that might occur 1 5 Nomenclature Complete designation Designation in this document SMA Solar Technology America LLC SMA SMA Solar Technology Canada Inc SMA SMA Speedwire Speedwire PV system PV system Sunny Boy 240 US Sunny Boy inverter product Sunny Multigate US Sunny Multigate communication unit product Inverter which is located at the beginning of the PV system and First inverter is connected directly to the Sunny Multigate via the AC cable Inverter which is located at the end of the PV system and not di Last inverter rectly connected to the Sunny Multigate The terms Sunny Boy Sunny Boy 240 US micro inverter and inverter are synonymous in this document For simplicity the general term inverter is often used Service
7. erto Rico Llamada gra States Esta America LLC tuita en EE UU Canad y Puerto Rico dos Unidos Rocklin CA 1 877 MY SMATech 1 877 697 6283 International Internacional 1 916 625 0870 Canada SMA Solar Technology Toll free for Canada gratuit pour le Canada Canada Canada Inc 1 877 MY SMATech 1 877 697 6283 Mississauga Service Manual for Installers Troubleshooting PLC SB240US SG en 10 15 SMA Solar Technology
8. ferent position on the wall close to the roof e Shorten the AC cable route between the Sunny Multigate and the inverters Lay the AC cable of each Sunny Multigate to the relevant inverter separately see Section 3 4 page 9 3 2 Check the AC cable requirements Check the following points O No Wire Nuts were used O No shielded AC cable was used Only AC cable with stranded wire was used 3 3 Check the conduits Check the following points Between the Sunny Multigate and inverter a maximum of one AC cable per conduit was laid Between the inverters a maximum of one AC cable per conduit was laid L1 The conduits are made of metal or plastic The metal conduits may be connected to the grounding conductor 3 4 Check the spacing between the AC cables The power line communication is influenced by electromagnetic fields of the AC cable in a PV system with multiple multigates Service Manual for Installers Troubleshooting PLC SB2 40US SG en 10 9 3 Troubleshooting SMA Solar Technology America LLC The package error rate depends on the spacing between the AC cables The greater the distance along which the AC cables lie next to each other the higher is the package error rate Laying the AC cables in conduits made of metal does not reduce the package error rate The recommended minimum spacing between the AC cables is 100 mm 4 in The AC cables can be closer together for a short period e g in ducts through walls if
9. leshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC Important Safety Instructions Important Safety Instructions SAVE THESE INSTRUCTIONS This manual contains important instructions for the following products e SB 240 05 10 Sunny Boy 240 US Multigate US 10 Sunny Multigate US This manual must be followed during installation and maintenance The product is designed and tested in accordance with international safety requirements but as with all electrical and electronic equipment certain precautions must be observed when installing and or operating the product To reduce the risk of personal injury and to ensure the safe installation and operation of the product you must carefully read and follow all instructions cautions and warnings in this manual Warnings in this Document A warning describes a hazard to equipment or personnel It calls attention to a procedure or practice which if not correctly performed or adhered to could result in damage to or destruction of part or all of the SMA equipment and or other equipment connected to the SMA equipment or personal injury Symbol Description DANGER DANGER indicates a hazardous situation which if not avoided will result in death or serious injury A WARNING WARNING indicates a hazardous situation which if not avoided could result in death or serious injury CAUTION CAUTION indicates a hazardous situation which if
10. not avoided could result in minor or moderate injury NOTICE NOTICE is used to address practices not related to personal injury Warnings on this Product The following symbols are used as product markings with the following meanings Warning regarding dangerous voltage The product works with high voltages All work on the product must only be per formed as described in the documentation of the product Beware of hot surface The product can become hot during operation Do not touch the product during operation Observe the operating instructions Read the documentation of the product before working on it Follow all safety precautions and instructions as described in the documentation Service Manual for Installers Troubleshooting PLC SB240US SG en 10 3 General Warnings SMA Solar Technology America LLC General Warnings WARNING All electrical installations must be carried out in accordance with the local electrical standards and the National Electrical Code ANSI NFPA 70 or the Canadian Electrical Code CSA 22 1 This document does not replace and is not intended to replace any local state provincial federal or national laws regulations or codes applicable to the installation and use of the product including without limitation applicable electrical safety codes All installations must conform with the laws regulations codes and standards applicable in the jurisdiction of installation SMA as
11. sumes no responsibility for the compliance or non compliance with such laws or codes in connection with the installation of the product The product contains no user serviceable parts For all repair and maintenance always return the unit to an authorized SMA Service Center Before installing or using the product read all of the instructions cautions and warnings in this manual Before connecting the product to the electrical utility grid contact the local utility company This connection must be made only by qualified personnel Wiring of the product must be made by qualified personnel only Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC Table of Contents Table of Contents 1 Information on this Document eerte tnnt LI C OE 6 1 2 nies metam tenerae iet ol 6 1 33 Additional Information 6 T4 SIE case 6 lo Need lla 7 acces 8 3 Troubleshoolligiaa ctp tix Expert edd ace o ip Res las 9 ST Check the AC cable route Luise cip etie ti orn tdt eos 9 3 2 Check the AC cable requirements sss 9 A Cie the nda 9 3 4 Check the spacing between the AC cables 9 3 5 Check the grounding conductors sss 12 3 6 Check the error messages escas iere detti he eH efe 14 4 rr 15 Service Manual for Installers Troubleshooting PLC
12. these cable sections are in total less than 1 m 3 3 ft SUNNY MULTIGATE SUNNY BOY SUNNY BOY min 100 mm min 4 in SUNNY BOY EL Els e gx E sE E Figure 2 Spacing between the AC cables 10 Troubleshooting PLC SB240US SG en 10 Service Manual for Installers SMA Solar Technology America LLC 3 Troubleshooting SUNNY MULTIGATE SUNNY BOY SUNNY MULTIGATE SUNNY BOY min 100 mm min 4 in SUNNY MULTIGATE SUNNY BOY min 100 mm min 4 in 1 3 3 ft Figure 3 Spacing between the AC cables in case of a wall duct SUNNY MULTIGATE SUNNY BOY SUNNY MULTIGATE SUNNY BOY min 100 mm min 4 in SUNNY MULTIGATE SUNNY BOY min 100 mm min 4 in max 0 5 m max 0 5 m max 1 6 ft max 1 6 ft Figure 4 Spacing between the AC cables in case of multiple wall ducts Service Manual for Installers Troubleshooting PLC SB2 40US SG en 10 11 3 Troubleshooting SMA Solar Technology America LLC If multiple Sunny Multigates are used it is possible to test their mutual influence Procedure 1 To test the influence of the Sunny Multigates on each other switch off all Sunny Multigates except one for at least 15 minutes If the non accessible modules in the Sunny Portal shown in black on the page Plant Overview in the area System Overview gt Current and the error message Power line communication disturbed 10265 disappear this means that the Sunny Multig
13. urate and up to date Readers are cautioned however that product improvements and field usage experience may cause SMA Solar Technology America LLC and or SMA Solar Technology Canada Inc to make changes to these specifications without advance notice or per contract provisions in those cases where a supply agreement requires advance notice SMA shall not be responsible for any damages including indirect incidental or consequential damages caused by reliance on the material presented including but not limited to omissions typographical errors arithmetical errors or listing errors in the content material All trademarks are recognized even if not explicitly identified as such Missing designations do not mean that a product or brand is not a registered trademark The BLUETOOTH word mark and logos are registered trademarks of Bluetooth SIG Inc and any use of such marks by SMA America LLC and SMA Solar Technology Canada Inc is under license Modbus is registered trademark of Schneider Electric and is licensed by Modbus Organization Inc QR Code is a registered trademark of DENSO WAVE INCORPORATED Phillips and Pozidriv are registered trademarks of Phillips Screw Company Torx is a registered trademark of Acument Global Technologies Inc SMA Solar Technology America LLC 6020 West Oaks Blvd Suite 300 Rocklin CA 95765 U S A SMA Solar Technology Canada Inc 2425 Matheson Blvd E 7th Floor Mississauga ON LAW 5 4 Canada 2 Troub
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