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HP ENVY x360 Convertible PC

1. system includes replacement thermal material Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures EA NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being remo
2. DVD RW Double Layer with SuperMulti Drive precautions 26 Spare partnumber 20 21 E electrostatic discharge 26 equipment guidelines 28 esc key identifying 11 Ethernet product description 2 external media cards product description 2 F fan removal 45 Spare part number fn key identifying 11 16 23 45 G graphics product description 1 grounding guidelines 26 guidelines equipment 28 grounding 26 packaging 27 transporting 27 workstation 27 H hard drive precautions 26 product description 1 removal 36 spare part numbers 22 23 36 specifications 68 hard drive bracket removal 37 39 hard drive bracket illustrated 20 hard drive connector cable removal 37 39 hard drive connector cable illustrated 20 16 20 21 Hard Drive Hardware Kit contents 20 spare part number 16 22 36 Hard Drive Hardware Kit spare part number 20 hard drive light 4 HDMI port identifying 4 HDMI to VGA adapter spare part number 21 heat sink removal 54 spare part number hinge covers removing 59 60 HP PC Hardware Diagnostics UEFI downloading 66 using 66 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 71 removing 72 17 22 54 l integrated numeric keypad identifying 11 internal expansion product description 2 internal microphones identifying 6 J jacks audio out headphone audio in microphone 5 network 4 RJ 45 network
3. To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 99 E NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 64 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes 64 Chapter6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update on
4. EEE 40 ELLEN EE E m 42 USB atudio board scsi tied cee ETT eee 44 pm 45 Power buttom DOA EP 47 Cnr 49 Me MOrYy MOGUL eos cs RR 52 LLLI epe E E 54 III Eia E 56 Power connector cable eee e eie esseseeseeesee ene tn eins tn enne tn ennt tn tnne teste sn se stets tret n sins 62 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI eee eee eee ee eee eene enne 64 Starting Setup Utility BIOS sciscccsscscsseseccesdesetscacacoassteckostssaseseshassanaseaxcescnasaadesteencaduasiaeaeasvesuastetiesdestanaaeeasndestavsioess 64 Updating the BlOS 02 5 EEEEE ooe 64 Determining the BIOS version ccsccsscsssssscsssessesseesseessecseseeecseesneesseseesseesseesseeseeseeeseeenteseeesnessees 64 Downloading a BIOS update elei eseeeeeee eene en enne nnns rne tn sens stasera stas s nns ta sense nns inni 65 Using HP PC Hardware Diagnostics UEFI cssssscssssescssssescsessssesesesscsesesscsesessesesesseseseneceeasseeseseseeaeesseeseaeaes 65 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccessssesseses
5. Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Creating recovery media and backups 69 70 Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before y
6. Non Windows 8 models PCID XXXXXXXX 14 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Item Component Spare part number 1 Display assembly not spared 2 TouchPad board includes cable 774598 001 3 Top cover includes keyboard For use in Belgium 774608 A41 For use in Bulgaria 774608 261 For use in Canada English 774608 DB1 Computer major components 15 Item Component Spare part number For use in the Czech Republic and Slovakia 774608 FL1 For use in France 774608 051 For use in Germany 774608 041 For use in Greece 774608 151 For use in Hungary 774608 211 For use in Israel 774608 BB1 For use in Italy 774608 061 For use in the Netherlands 774608 DH1 For use in the Netherlands and Europe 774608 B31 For use in Romania 774608 271 For use in Russia 774608 251 For use in Saudi Arabia 774608 171 For use in Slovenia 774608 BA1 For use in Spain 774608 071 For use in Switzerland 774608 BG1 For use in Turkey 774608 141 For use in the United Kingdom 774608 031 For use in the United States 774608 001 4 Battery 3 cell 43 Wh 2 83 Ah Li
7. 4 K keys action 11 esc 11 fn 11 Windows 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serialnumber 13 wireless certification 13 WLAN 13 lights ACadapter 4 capslock 9 hard drive 4 mute 9 power 9 RJ 45 network status 4 M mass storage device illustrated 20 precautions 26 spare part numbers 20 memory card reader identifying 4 memory card identifying 4 memory module product description 1 removal 52 spare part numbers microphone product description 2 minimized image creating 71 minimized image recovery 71 modelname 1 mute light identifying 9 17 21 52 N network jack identifying 4 0 operating system product description 3 optical drive precautions 26 product description 2 spare partnumber 20 21 original system recovery 71 P packaging guidelines 27 PCID label 14 plastic parts service considerations 25 ports HDMI 4 product description 2 USB 2 0 5 USB3 0 4 power button board removal 47 spare part number 16 22 47 power button identifying 5 10 power connector cable removal 62 spare part number 16 22 62 power connector identifying 4 power cord set requirements 73 spare part numbers 21 22 power lights identifying 9 power requirements product description 2 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal expans
8. 67 harddrive 68 solid state drive 68 supported discs recovery 69 system board removal 49 Spare part numbers systemrecovery 71 system restore point creating 69 16 22 42 17 23 49 T tools required 25 top cover removal 30 spare part number 23 30 touch cable spare part number 19 TouchPad buttons 8 control zone 8 touchpad board removal 35 spare part number 22 35 TouchPad zone identifying 8 transporting guidelines 27 traveling with the computer 13 U USB 2 0 port identifying 5 USB 3 0 ports identifying 4 USB audio board removing 44 spare part number 16 22 44 V vents identifying 5 12 video product description 2 volume button identifying 5 w webcam identifying 6 spare part number 22 webcam light identifying 6 webcam spare part number 19 webcam microphone module removing 57 Windows File History 70 restoring files 70 system restore point 69 Windows key identifying 11 wireless certification label 13 wireless product description 2 WLAN antennas identifying 6 WLAN device 13 WLAN label 13 WLAN module removal 40 spare part numbers 40 workstation guidelines 27 17 21 22
9. A EE A I 8 ld M 8 Bhce e 9 Buttons and speakers rir te tte ei et vro HE EE E e GE EE e EE ERE E 10 ROY S ccc e E 11 Pal E 12 Ta ie Er DRuelPNC II M 13 SOP VICE CAG tel TE 13 PCID Label e 14 S MUMS EVATED FAKES CE ELE 15 Computer major components cessccsececstcesseccsccessesenscesesessecsscesseeeseesesaesseeseseeesecesseseeeseseesenseesaeeeaterseeeeees 15 Display assembly subcomponents ccsscessesscssscssccseessecsecsecesecsecssessesseeeseesseeseesaeecaeeeessesseeseesaesseeseesseeaees 19 Mass storage devices e eremo dess ouconesuncbecsctes Desa vue ees io esa b closet de sus cba eo era E ER Far Eee e erae sea ends 20 Miscellaneots parts 5 reete sneren eroas ae rase reed haad urea opas eee ga de Ru cack eget une as a IVa TNR ERR ecu aN 21 Sequential part number listing eese sese esee sense enne nnne nnne nnne nn enn se nas tn seta sena sese sans sata VaN EE nasi nas 21 4 Removal and replacement procedures preliminary requirements ecce ee eee ee eee eese eene se aeos one seu 25 DIE Eu
10. BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS 2S SYP SS Ne Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 5 Disconnect the battery 6 Remove the WLAN module see WLAN module on page 40 7 Remove the system board see System board on page 49 Remove the memory module 1 Position the system board upside down 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory m
11. and HDMI 15 6 in 39 6 cm 1920x1080 high definition FHD light emitting diode LED AntiGlare 16 9 ultra wide aspect ratio typical brightness 300 nits slim 3 2 mm stand viewing angle 15 6 in 39 6 cm 1366x768 high definition HD white light emitting diode WLED AntiGlare 16 9 ultra wide aspect ratio typical brightness 200 nits flat 3 8 mm stand viewing angle Touch solution with flush glass multitouch enabled touch panel supports Home Key with LED Supports low voltage differential signaling LVDS co layout with eDP1 2 Memory Support for 8192 MB of DDR3L 1600 MHz system ram in the following configurations e 12288 GB 8192 MB 4096 MB 5th generation processors only e 8192 GB 8192 MB x 1 or 4096 MB x 2 e 6144GB 4096 MB x 1 2048 MB x 1 e 4096 GB 4096 MB x 1 or 2048 MB x 2 Hard drive Support for 1P 7mm 2P 7 2mm SATA 2 5 inch hard drive Support for Accelerometer hard drive protection Support for the following single hard drive configurations e 1 TB 5400 rpm 7 2 mm e 750 GB 5400 rpm 7 2 mm Category Description e 500 GB 5400 rpm 7 0 mm Support for M2 SATA 3 NGFF TLC and MLC e 256 GB Solid state drive SSD Support for hybrid hard drive configurations e 500 GB 5400 rpm 8 GB NAND Hybrid hard drive 7 0 mm Optical drive Support for external 9 5 mm tray load SATA DVD RW DL SuperMulti drive Audio and video Integrated HP TrueVision camera HD 1280x720
12. available in the cable kit using spare part number 774593 001 for HD panels and 774594 001 for FHD panels Sy 4 Thedisplay webcam cable connects to the bottom of the display panel To remove the display webcam cable A NOTE The display webcam cable is available in the cable kit using spare part number 774593 001 for HD models and 774594 001 for FHD models a Position the display bezel display panel assembly upside down b Disconnect the display cable from the connector at the bottom of the display panel 1 c Disconnect the webcam cable from the webcam 2 d Remove the cable from the routing path and clips along the right side of the display bezel 3 58 Chapter5 Removal and replacement procedures for Authorized Service Provider parts e Remove the display webcam cable 4 5 Toremove the display panel from the bezel A NOTE The display panel and bezel are available using spare part number 774602 001 for HD panels and 774603 001 for FHD panels a Position the display bezel display panel assembly upside down b If necessary disconnect the display webcam cable from the connector at the bottom of the display panel 1 c Remove the four Phillips PM2 0x3 0 screws 2 that secure the display panel to the display enclosure d Remove the display panel from the bezel 3 6 The display hinges are located in the display enclosure To remove the display hinges Ef NOTE The dis
13. by 30 frames sec fixed no tilt with activity light Dual digital microphones with appropriate software echo cancellation noise suppression Dual speakers Beats Audio Ethernet Gigabit LAN Sensor Sensor Hub Accelerometer Gyroscope e Compass Wireless Integrated wireless options with dual antenna Half Mini Card Compatible with Miracast certified devices Intel WiDi 5 0 support e Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter e Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter e X Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 Combo Adapter Internal expansion One half size mini card slot support for WLAN One 2280 M 2 daughter board optional support for SSD External media cards HP Multi Format Digital Media Card Reader with push push technology Supports SD SDHC SDXC Ports AC adapter HP Smart pin plug 4 5 mm barrel Audio one combo audio out headphone audio in microphone jack HDMI v 1 4 supporting up to 1080p 1920x1080 at 60 Hz RJ 45 Ethernet 2 USB 3 0 right side 1 USB 2 0 left side Keyboard pointing Full size dura coat backlit keyboard with numeric keypad devices Touchpad requirements HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled ability to turn on and off Support for PS 2 and SMBus Support for Windows 8 1 Modern TouchPa
14. connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 30 To remove the USB audio board 1 Disconnect the USB audio cable from the system board 1 2 Disconnect the speaker cable from the USB audio board 2 3 Remove the Phillips PM2 5x4 0 screw 3 4 Liftthe USB audio board and cable from the computer 4 Reverse this procedure to install the USB audio board 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Fan Description Spare part number Fan 778793 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 30 5 Disconnect the battery Remove the fan E NOTE You do not have to remove the heat sink to remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the three Phillips PM2 5x4 0 screws 2 that secure the fan to the computer Component replacement procedures 45 3 Remove the fan 3 Reverse this p
15. cover with keyboard for use in the United Kingdom 774608 041 Top cover with keyboard for use in Germany 774608 051 Top cover with keyboard for use in France 774608 061 Top cover with keyboard for use in Italy 774608 071 Top cover with keyboard for use in Spain 774608 141 Top cover with keyboard for use in Turkey 774608 151 Top cover with keyboard for use in Greece 774608 171 Top cover with keyboard for use in Saudi Arabia 774608 211 Top cover with keyboard for use in Hungary 774608 251 Top cover with keyboard for use in Russia 774608 261 Top cover with keyboard for use in Bulgaria 774608 271 Top cover with keyboard for use in Romania 774608 A41 Top cover with keyboard for use in Belgium 774608 B31 Top cover with keyboard for use in the Netherlands and Europe 774608 BA1 Top cover with keyboard for use in Slovenia 774608 BB1 Top cover with keyboard for use in Israel 774608 BG1 Top cover with keyboard for use in Switzerland 774608 DB1 Top cover with keyboard for use in Canada 774608 DH1 Top cover with keyboard for use in the Netherlands 774608 FL1 Top cover with keyboard for use in the Czech Republic and Slovakia 777651 001 256 GB solid state drive TLC 777652 001 256 GB solid state drive MLC 777653 001 Solid state Drive Hardware Kit includes cable bracket and screws 778186 005 500 GB hard drive 5400 rpm SATA 7 0 mm hard drive NOTE The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardwar
16. e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 Requirements for all countries 73 Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 Theflexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 Theapplianc
17. hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 69 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created
18. 20 001 753076 005 HP hs3110 HSPA Mobile Broadband Module 755530 001 Power cord for use in North America 3 pin black 1 0 m 755530 021 Power cord for use in Europe 3 pin black 1 0 m 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 0 m Miscellaneous parts 21 Spare part number Description 755530 081 Power cord for use in Denmark 3 pin black 1 0 m 755530 111 Power cord for use in Switzerland 3 pin black 1 0 m 755530 AR1 Power cord for use in South Africa 3 pin black 1 0 m 755530 BB1 Power cord for use in Israel 3 pin black 1 83 m 756753 005 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 761230 005 3 cell 43 Wh 2 83 Ah Li ion battery 762990 005 1 TB hard drive 5400 rpm 7 0 mm NOTE The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit spare part number 768020 001 768012 001 Power connector cable 768019 001 Rubber Feet Kit 768020 001 Hard Drive Hardware Kit includes hard drive bracket and hard drive connector cable 768040 001 Webcam 774590 001 Antenna 774591 001 Display enclosure 774592 001 Base enclosure for use in models in North America with the following WLAN module Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter in North America 774593 001 Display cable for use in HD models 774594 001 Display cable for use in FH
19. 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state drive specifications 256 GB MLC 256 GB TLC Height 1 5mm 1 5mm Weight lt 10g lt 50g Form factor M 2 2280 S3 B M M 2 2280 S3 B M Transfer rate up to 520 MB sec up to 500 MB sec Interface type SATA 3 SATA 3 Ready time maximum to not busy 1 0 ms lt 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 500 118 192 500 118 192 Operating temperature 0 C to 70 C 32 F to 158 F 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 68 Chapter7 Specifications 8 Backing up restoring and recovering This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the
20. 82305 501 Intel Core i7 4510U processor and a non Windows 8 operating system 780958 001 Intel Core i7 4510U processor and the Windows 8 1 Standard operating system 780958 501 Intel Core i5 5200U processor and a non Windows 8 operating system 782306 001 Intel Core j5 5200U processor and the Windows 8 1 Standard operating system 782306 501 Intel Core i5 4210U processor and a non Windows 8 operating system 774606 001 Intel Core i5 4210U processor and the Windows 8 1 Standard operating system 774606 501 Intel Core i3 5010U processor and a non Windows 8 operating system 802987 001 Intel Core i3 5010U processor and the Windows 8 1 Standard operating system 802987 501 Intel Core i3 5005U processor and a non Windows 8 operating system 782307 001 Intel Core i3 5005U processor and the Windows 8 1 Standard operating system 782307 501 Intel Core i3 4030U processor and a non Windows 8 operating system 774607 001 Intel Core i3 4030U processor and the Windows 8 1 Standard operating system 774607 501 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 30 Component replacement procedures 49 5 Disconnec
21. D models 774595 001 Heat sink includes replacement thermal material 774596 001 Display hinges includes left and right hinges 774597 001 Display hinge cover kit 774598 001 Touchpad board 774599 001 Power button board includes cable 774600 001 USB audio board includes cable 774602 001 Raw display panel kit for use in HD models includes bezel fix bracket touch control board and backlight cable 774603 001 Raw display panel for use in FHD models includes bezel fix bracket touch control board and backlight cable 774604 001 Screw Kit 774605 001 Speaker Kit includes left and right speakers and cable 774606 001 System board equipped with an Intel Core i5 4210U processor and a non Windows 8 operating system includes replacement thermal material 774606 501 System board equipped with an Intel Core i5 4210U processor and the Windows 8 1 Standard operating system includes replacement thermal material 774607 001 System board equipped with an Intel Core i3 4030U processor and a non Windows 8 operating system includes replacement thermal material 22 Chapter 3 Illustrated parts catalog Spare part number Description 774607 501 System board equipped with an Intel Core i3 4030U processor and the Windows 8 1 Standard operating system includes replacement thermal material 774608 001 Top cover with keyboard for use in the United States 774608 031 Top
22. HP ENVY x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows 7 and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition November 2014 First Edition June 2014 Document Part Number 767037 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately
23. LAN module Broadcom BCM43142 792723 001 Display assembly subcomponents 2 Item Component Spare part number 1 Display enclosure 774591 001 2 Display hinges includes left and right hinges 774596 001 3 Display hinge covers 774597 001 4 Antenna 774590 001 5 Webcam 768040 001 Display cable kit includes 6a Display webcam cable 6b Touch cable e HD models 774593 001 e FHD models 774594 001 Display panel kit includes 7 Bezel glass 8 Raw display panel Display assembly subcomponents 19 Item Component Spare part number Fix bracket touch control board and backlight cable not illustrated HD models 774602 001 e FHD models 774603 001 Mass storage devices 20 o m us a oe Component Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 7 0 mm 762990 005 750 GB 5400 rpm 7 0 mm 752099 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware Kit includes 768020 001 2a Hard drive bracket 2b Hard drive connector cable 3 Solid state drive 256 GB TLC 777651 001 256 GB MLC 777652 001 Solid state Drive Hardware Kit includes 777653 001 4a Cable 4b Bracket External DVD RW Double Layer with SuperMulti Drive not illustrated 747080 001 Chapter 3 Illustrated parts catalog Mis
24. Recovery partition select models only on page 72 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 69 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used
25. ard functions are locked during this mode Tablet mode To use your notebook as a tablet raise the display and then rotate it backward until it is flush with the computer bottom 360 degrees NOTE The Touchpad and keyboard functions are locked during this mode Display modes 7 Top TouchPad JL Component Description 1 Left control zone Textured area that allows you to perform additional gestures 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 5 Right control zone Textured area that allows you to perform additional gestures 8 Chapter 2 External component identification Lights Component Description 1 I Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light e Amber Computer sound is off e Off Computer sound is on Top Buttons and speakers Component D
26. as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 69 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 69 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Y IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the computer boots Restore and recovery 71 Press and hold f11 as you press the p
27. atic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these gr
28. cellaneous parts Component Spare part number HP Smart AC adapter 45 W non PFC 4 5 mm non slim 741727 001 Power cord 3 pin black 1 0 m For use in Europe 755530 021 For use in Israel 755530 BB1 For use in Denmark 755530 081 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Feet Kit 768019 001 Screw Kit 774604 001 HDMI to VGA adapter 701943 001 Sequential part number listing Spare part number Description 691739 005 2 GB memory module PC3L 12800 1600 MHz 691740 005 4 GB memory module PC3L 12800 1600 MHz 693374 005 8 GB memory module PC3L 12800 1600 MHz 701943 001 HDMI to VGA adapter 710662 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 732000 005 500 GB hard drive 5400 rpm 8 GB hybrid SSD 7 0 mm NOTE The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit spare part number 768020 001 733476 005 Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 741727 001 45 W HP Smart AC adapter non PFC 4 5 mm non slim 747080 001 External DVD RW Double Layer with SuperMulti Drive 752099 005 750 GB hard drive 5400 rpm 7 0 mm NOTE The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit spare part number 7680
29. d and touchpad cables on the system board A NOTE When you lift the top cover cables are connected from the keyboard and touchpad installed on the inside of the top cover to the system board Be sure not to pull the cables loose when lifting the top cover Component replacement procedures 31 5 Disconnect the keyboard cable 1 and the touchpad cable 2 from the system board 6 Remove the top cover from the computer Reverse this procedure to install the top cover 32 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Battery A NOTE You do not have to remove the battery to remove most computer components Be sure to disconnect the battery cable from the system board before removing any components Description Spare part number 3 cell 43 Wh 2 83 Ah Li ion battery 761230 005 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 5 Disconnect the battery Remove the battery ZA WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provid
30. d Drive Hardware Kit spare part number 768020 001 Reverse this procedure to install the hard drive Component replacement procedures 37 Solid state drive SSD 3 ET NOTE The solid state drive spare part kit does not include the cable bracket or screws These components are included in the Solid state Drive Hardware Kit spare part number 777653 001 Description Spare part number 256 GB solid state drive TLC 777651 001 256 GB solid state drive MLC 777652 001 Solid state Drive Hardware Kit includes cable bracket and screws 777653 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 5 Disconnect the battery Remove the solid state drive 1 Disconnect the cable 1 from the system board 2 Remove the two Phillips PM2 5x4 0 screws 2 that secure the solid state drive bracket to the computer 38 ChapterS Removal and replacement procedures for Authorized Service Provider parts 3 Lift the solid state drive assembly out of the computer 3 4 If itis necessary to disassemble the solid state drive perform the following step
31. d Gestures Power requirements Support for 45 W Smart AC adapter using 4 5 mm plug with localized cable plug support 2 Chapter 1 Product description Category Description 1 meter power cord Prismatic 3 cell 43 5 Wh Li ion battery Security Kensington Lock slot TPM 2 0 support 5th generation processors Operating system Preinstalled Windows 8 1 Update Serviceability End user replaceable parts e ACadapter 4 2 External component identification Right side do ee Component Description 1 Hard drive light e Blinking white The hard drive is being accessed a ot e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out 3 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a Sl keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high 8 definition television any compatible digital or audio component or a high speed HDMI device 5 RJ 45 network jack status lights Connects a network cable e White The
32. d feature off or on 5 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Top 11 Zu Component Description 1 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound 12 Chapter 2 External component identification Service tag and PCID label Service tag The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustrati
33. diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 66 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Qor Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run 66 Chapter6 Using Se
34. dule Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter in North America 784134 001 Base enclosure for use in models in North America with the following WLAN module Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 784135 001 Base enclosure for use in models in EMEA with the following WLAN module Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 784638 005 Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 784650 005 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 785744 001 Base enclosure for use in models in North America with the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 785745 001 Base enclosure for use in models in EMEA with the following WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 792722 001 Base enclosure for use in models in North America with the following WLAN module Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 Combo Adapter 792723 001 Base enclosure for use in models in EMEA with the following WLAN module Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 Combo Adapter 802987 001 System board equipped with an Intel Core i3 5010U processor and a non Windows 8 operating system includes replacement thermal material 802987 501 System board equipped with an Intel Core i3 5010U processor and the Windows 8 1 Standard operating
35. e Kit spare part number 768020 001 778793 001 Fan 780958 001 System board equipped with an Intel Core i7 4510U processor and a non Windows 8 operating system includes replacement thermal material 780958 501 System board equipped with an Intel Core i7 4510U processor and the Windows 8 1 Standard operating system includes replacement thermal material 782305 001 System board equipped with an Intel Core i7 5500U processor and a non Windows 8 operating system includes replacement thermal material Sequential part number listing 23 24 Spare part number Description 782305 501 System board equipped with an Intel Core i7 5500U processor and the Windows 8 1 Standard operating system includes replacement thermal material 782306 001 System board equipped with an Intel Core i5 5200U processor and a non Windows 8 operating system includes replacement thermal material 782306 501 System board equipped with an Intel Core i5 5200U processor and the Windows 8 1 Standard operating system includes replacement thermal material 782307 001 System board equipped with an Intel Core i3 5005U processor and a non Windows 8 operating system includes replacement thermal material 782307 501 System board equipped with an Intel Core i3 5005U processor and the Windows 8 1 Standard operating system includes replacement thermal material 784133 001 Base enclosure for use in models in EMEA with the following WLAN mo
36. e coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RWV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 74 Chapter9 Power cord set requirements 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 75 Index A ACadapter 4 AC adapter spare part numbers 21 action keys identifying 11 antenna spare part number anten
37. e in Saudi Arabia 774608 171 Top cover with keyboard for use in Slovenia 774608 BA1 Top cover with keyboard for use in Spain 774608 071 Top cover with keyboard for use in Switzerland 774608 BG1 Top cover with keyboard for use in Turkey 774608 141 Top cover with keyboard for use in the United Kingdom 774608 031 Top cover with keyboard for use in the United States 774608 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the top cover 1 Position the computer upside down 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 2 Pry the two rear rubber feet off the top cover l A 3 Remove the 12 Phillips PM2 5x6 0 screws 1 that secure the top cover to the computer y o o j j f al ph j ee j h t lj i I i l l 7 ff I T I 1 T I 1 og TE me See MA l i j f 1 ee j 4 Separate the top cover from the computer by lifting up on the front of the top cover starting near the touchpad 1 and then lifting the cover up and off the computer 2 far enough to access the keyboar
38. e with wireless local area networks WLANs 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Chapter 2 External component identification Display modes Your computer has a hinge that allows you to rotate the display 360 degrees This allows you to use your computer in three modes productivity mode entertainment mode or tablet mode Mode Description Productivity To use the notebook in productivity mode raise the display until mode j you can view the display about 90 to 100 degrees caes Entertainment To use your notebook in entertainment mode raise the display mode and then rotate it backward to a stand position about 315 degrees You can rest the notebook on the computer bottom or stand it on the front edges NOTE The Touchpad and keybo
39. ed by HP or a compatible battery purchased from HP 1 Remove the three Phillips PM2 5x4 0 screws 1 that secure the battery to the computer Component replacement procedures 33 2 Remove the battery 2 Reverse this procedure to install the battery 34 Chapter5 Removal and replacement procedures for Authorized Service Provider parts TouchPad board Description Spare part number Touchpad board includes cable 774598 001 Before removing the touchpad board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 Remove the touchpad board 1 Position the top cover upside down 2 Remove the three Phillips PM2 0x2 0 broadhead screws 1 that secure the TouchPad board to the computer 3 Liftto disengage the cable from the adhesive securing it to the computer 2 4 Separate the touchpad board from the top cover by pulling it downward away from the top cover 3 Reverse this procedure to install the touchpad board Component replacement procedures 35 Hard drive 3 Ef NOTE The hard drive spare part kit does not include the hard drive bracket and hard drive connector cable Th
40. es for Authorized Service Provider parts A CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 5 Remove the display assembly from the computer 3 29 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display panel and bezel from the display enclosure A NOTE The display enclosure is available using spare part number 774591 001 a Remove the two screw covers 1 b Remove the two Phillips PM2 5x4 0 screws 2 that secure the enclosure to the display panel Pry to separate the enclosure from the display 3 Yo ik OO OO CO Oh o 1 i 2 The webcam module is mounted on the inside of the bezel To remove the webcam module 49 E NOTE The webcamis available using spare part number 768040 001 a Position the display bezel display panel assembly upside down b Disconnect the cable 1 from the module Component replacement procedures 57 Usea thin tool to lift the webcam module to disengage the adhesive that secures it to the display 2 and then remove the webcam module 3 3 The touch screen display cable connects to the board at the bottom of the bezel To disconnect the touch screen display cable from the display bezel pull the cable upward to disconnect A NOTE The touch screen display cable is
41. escription 1 Power button e Whenthe computer is off press the button to turn on the b computer e Whenthe computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Speakers 2 Produce sound 10 Chapter 2 External component identification Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b or the esc key 3 mn Windows key Returns you to the Start screen from an open app or the HN Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE Onselect models the f5 action key turns the radiance backlight keyboar
42. ese components are included in the Hard Drive Hardware Kit spare part number 768020 001 Description Spare part number 500 GB 5400 rpm 7 0 mm hard drive 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm hard drive 732000 005 Hard Drive Hardware Kit includes cable bracket and screws 768020 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 5 Disconnect the battery Remove the hard drive 1 Disconnect the cable 1 from the system board 2 Remove the two Phillips PM2 5x4 0 screws 2 that secure the hard drive to the computer 36 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 3 Liftthe hard drive out of the computer 3 z NW 4 If itis necessary to disassemble the hard drive perform the following steps a Disconnect the hard drive connector cable 1 from the hard drive b Flexthe sides of the bracket to remove the pegs from the holes in the hard drive 2 c Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Har
43. g system 774607 001 15 Memory module PC3L 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 16 Base enclosure For use in models in North America e For use in models in North America with the following WLAN module Qualcomm 774592 001 QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter in North America Computer major components 17 18 802 11 bgn 1x1 Wi Fi BT4 0 Combo Adapter Chapter 3 Illustrated parts catalog Item Component Spare part number e Forusein models in North America with the following WLAN module Intel Dual Band 784134 001 Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter e Forusein models in North America with the following WLAN module Intel Dual Band 785744 001 Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter e Forusein models in North America with the following WLAN module Broadcom 792722 001 BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 Combo Adapter For use in models in EMEA e Forusein models in EMEA with the following WLAN module Intel Dual Band Wireless 784135 001 AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter e Forusein models in EMEA with the following WLAN module Intel Dual Band Wireless 785745 001 AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter e For use in models in EMEA with the following WLAN module Qualcomm QCA9565 784133 001 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter in North America e Forusein models in EMEA with the following W
44. ge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 26 Chapter 4 Removal and replacement procedures preliminary requirements Typical electrost
45. ion 2 memory module 1 microphone 2 operating system 3 optical drive 2 ports 2 power requirements 2 processors 1 productname 1 security 3 serviceability 3 video 2 wireless 2 productname 1 product name and number computer 13 R recovery discs 69 72 Index 77 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 regulatory information regulatory label 13 wireless certification labels 13 removal replacement procedures 29 restore Windows File History 70 RJ 45 network jack identifying 4 RJ 45 network status lights identifying 4 Rubber Feet Kit spare part number 21 22 S Screw Kit spare part number 21 22 security cable slot identifying 4 security product description 3 serial number 13 serial number computer 13 service considerations cables 25 connectors 25 plastic parts 25 servicetag 13 serviceability product description 3 slots memory cardreader 4 security cable 4 solid state drive removal 38 Spare part numbers specifications 68 Solid state Drive Hardware Kit spare partnumber 16 23 38 Solid state Drive Hardware Kit spare partnumber 20 16 20 38 78 Index Speaker Kit spare partnumber 16 22 42 speakers identifying 10 removal 42 Spare part number specifications computer
46. ion 761230 005 5 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 7 0 mm 762990 005 750 GB 5400 rpm 7 0 mm 752099 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard drive 768020 001 connector cable 6 Solid state drive 256 GB TLC 777651 001 256 GB MLC 777652 001 Solid state Drive Hardware Kit not illustrated includes cable bracket and screws 777653 001 7 Speaker Kit includes left and right speakers and cable 774605 001 8 USB audio board includes cable 774600 001 9 Power connector cable 768012 001 10 Fan 778793 001 11 Power button board includes cable 774599 001 16 Chapter3 Illustrated parts catalog Item Component Spare part number 12 WLAN module Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 756753 005 Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 005 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter 753076 005 Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 784650 005 13 Heat sink includes replacement ther
47. is procedure to install the WLAN module Component replacement procedures 41 Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 774605 001 Before removing the speakers follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the top cover see Top cover on page 30 Ss nN Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from clips built into chassis 2 3 Remove the two Phillips PM2 5x4 0 screws 3 that secure the speakers to the computer 42 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts 4 Remove the speakers 4 from the computer Reverse this procedure to install the speakers Component replacement procedures 43 USB audio board Description Spare part number USB audio board includes cable 774600 001 Before removing the USB audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices
48. lt the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions E NOTE Aftera message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside Using HP PC Hardware Diagnostics UEFI 65 the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the
49. ly when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Fromthe Start screen type hp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consu
50. mal material 774595 001 14 System board includes replacement thermal material Equipped with an Intel Core i7 5500U processor and the Windows 8 1 Standard operating 782305 501 system Equipped with an Intel Core i7 5500U processor and a non Windows 8 operating system 782305 001 Equipped with an Intel Core i7 4510U processor and the Windows 8 1 Standard operating 780958 501 system Equipped with an Intel Core i7 4510U processor and a non Windows 8 operating system 780958 001 Equipped with an Intel Core i5 5200U processor and the Windows 8 1 Standard operating 782306 501 system Equipped with an Intel Core i5 5200U processor and a non Windows 8 operating system 782306 001 Equipped with an Intel Core i5 4210U processor and the Windows 8 1 Standard operating 774606 501 system Equipped with an Intel Core i5 4210U processor and a non Windows 8 operating system 774606 001 Equipped with an Intel Core i3 5010U processor and the Windows 8 1 Standard operating 802987 501 system Equipped with an Intel Core i3 5010U processor and a non Windows 8 operating system 802987 001 Equipped with an Intel Core i3 5005U processor and the Windows 8 1 Standard operating 782307 501 system Equipped with an Intel Core i3 5005U processor and a non Windows 8 operating system 782307 001 Equipped with an Intel Core i3 4030U processor and the Windows 8 1 Standard operating 774607 501 system Equipped with an Intel Core i3 4030U processor and a non Windows 8 operatin
51. na spare part number audio product description 2 audio out headphone audio in microphone jack 5 19 22 19 22 B backups 69 base enclosure spare part number battery removal 33 spare part number bezel spare part number 19 BIOS determining version 64 downloading an update 65 updating 64 Bluetooth label 13 boot order changing HP Recovery Manager 72 bottom 13 buttons left TouchPad 8 power 5 10 right TouchPad 8 volume 5 17 22 24 16 22 33 C cables service considerations 25 caps lock light identifying 9 chipset product description 1 components bottom 12 display 6 leftside 5 76 Index rightside 4 top 8 computer major components 15 specifications 67 connector power 4 connectors service considerations 25 control zone left TouchPad 8 right TouchPad 8 D deleted files restoring 70 display assembly removing 56 spare partnumber 15 subcomponents 19 display assembly subcomponents removing 56 display bezel removing 57 display cable removing 58 59 60 display cable spare part number 19 22 display enclosure spare part number 19 22 display hinge spare part number 19 display hinge cover kit spare part number 22 display hinge covers removing 59 60 display hinge covers spare part number 19 display hinges spare part number 19 22 display panel raw spare part number 19 22 display panel raw spare part number 19 22 display panel product description 1 drives preventing damage 26
52. nd the system board components it may be necessary to move the heat sink from side to side to detach it A NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 55 Display assembly Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the top cover see Top cover on page 30 Disconnect the battery To remove the display assembly 1 2 3 4 Disconnect the left display panel cable 1 from the system board Disconnect the antenna cables 2 from the WLAN module Disconnect the right display panel cable 3 from the system board Remove two Phillips PM2 5x5 5 screws from each hinge 1 and the smaller Phillips PM2 5x3 6 screw from the right hinge 2 that secures the display assembly to the computer 56 Chapter5 Removal and replacement procedur
53. nductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage o Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 28 Chapter 4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ET NOTE HP continually improves and changes product parts For comple
54. network is connected e Amber Activity is occurring on the network 6 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 7 Power connector Connects an AC adapter 8 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Chapter 2 External component identification Left side TE a o Component Description 1 Power button e When the computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Vent Enables airflow to cool internal components NOTE The computer fan star
55. nt replacement procedures 61 62 Power connector cable Description Spare part number Power connector cable 768012 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 5 Disconnect the battery 6 Remove the display see Display assembly on page 56 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the power connector 2 from the computer amp NS Reverse this procedure to install the power connector cable Component replacement procedures 63 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS
56. ntact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the top cover see Top cover on page 30 wu 5B W N Disconnect the battery Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminal on the WLAN module 40 ChapterS Removal and replacement procedures for Authorized Service Provider parts A NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle d NOTE Ifthe WLAN antenna cables are not connected to the terminals on the WLAN module the protective Sleeves must be installed on the antenna connectors as shown in the following illustration Reverse th
57. odule tilts up 3 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 53 Heat sink Description Spare part number Heat sink includes replacement thermal material 774595 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 30 5 Disconnect the battery 6 Remove the WLAN module see WLAN module on page 40 7 Remove the system board see System board on page 49 Remove the heat sink A NOTE You do not have to remove the fan to remove the heat sink You must disengage the tape that secures the heat sink to the fan 1 Position the system board upside down 2 Following the 1 through 4 sequence stamped into the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board 54 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the heat sink 2 34 Ef NOTE Dueto the adhesive quality of the thermal material located between the heat sink a
58. on that most closely matches the service label on your computer Q0 XXXXXXXXX www hp com PN AAAAAAABABA 6 L mode XXXXXXXx Warranty lylyOy Component 1 Serial number 2 Product number 3 Model number and warranty period e X Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed A NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Service tag and PCID label 13 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models PCID XX000000000000000000000000000 X
59. ou begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 71 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recove
60. ounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Grounding guidelines 27 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On co
61. ower button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer EA NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 72 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery pa
62. play hinges are available using spare part number 774596 001 Component replacement procedures 59 a Position the display enclosure so you can access the internal parts b Remove the four Phillips PM2 5x4 0 screws from the bottom of the hinges 1 and the two Phillips PM2 0x3 0 screws 2 from the top of the hinges that secure the hinges to the display enclosure c Remove the hinges from the display 3 Ma 7 Thehinge covers are installed on the display hinges To remove the display hinge covers ET NOTE The display hinge covers are available using spare part number 774597 001 a From the inside of the hinge covers remove the two Phillips PM2 0x3 0 screws one per hinge 1 that secure the hinge covers to the hinges b Pull the hinge covers off the hinges 2 NS c 8 The antenna cables are installed in the display enclosure To remove the antenna cables ET NOTE Theantenna cables are available using spare part number 774590 001 a _ Lift the tape that secures the antenna cables to the bottom of the display enclosure 1 b Remove the cables from the clips built into the enclosure 2 60 Chapter5 Removaland replacement procedures for Authorized Service Provider parts c Lift the tape that secures the transceivers at the top of the display 3 and then remove the antenna cables from the display enclosure 4 Reverse this procedure to reassemble and install the display assembly Compone
63. purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T PROMUCE MOSH ELON ee 1 2 Extermal component IMentITICallOl occ eoo eoo pe ernie aces Sasccoasacennpsensesedietscesscs REA NN ene Ree ee 4 Pepe e SS 4 Fine nabs devecaes 5 apr 6 Display MO deS ryers TS 7 UNO o A A
64. rocedure to install the fan 46 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 774599 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 30 5 Disconnect the battery Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Remove the Phillips PM2 5x4 0 screw 2 that secures the power button board to the computer Component replacement procedures 47 3 Remove the power button board and cable 3 A m e Reverse this procedure to install the power button board 48 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts System board ET NOTE The system board spare part kit includes replacement thermal material Description Spare part number Intel Core i7 5500U processor and a non Windows 8 operating system 782305 001 Intel Core i7 5500U processor and the Windows 8 1 Standard operating system 7
65. rtition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 69 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 72 Chapter 8 Backing up restoring and recovering 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used
66. ry Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 71 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 71 If you have not already created recovery media see Creating HP Recovery media on page 69 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 71 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option Chapter8 Backing up restoring and recovering For more information see Removing the HP
67. s a Disconnect the cable 1 from the drive b Remove the Phillips PM2 5x4 0 screw 2 that secures the solid state drive to the bracket c Lift the top of the drive upward enough to remove it from the bracket 3 d Pull the drive up and away from the bracket 4 to disconnect it from the connector in the bracket 5 The solid state drive bracket and connector cable are available in the Solid state Drive Hardware Kit spare part number 777653 001 Reverse this procedure to install the solid state drive Component replacement procedures 39 WLAN module Description Spare part number Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 756753 005 Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 005 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter 753076 005 Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 784650 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then co
68. sssesesseeeseeeseseeees 66 PECORE EE E A E E E E T 67 Computer SPECIFICATIONS ette wadee chenssccuenecenshcsescaveetseeducenceeatcusnssoeenceaueavasusbestavavseusckevcdesecuedzanestes 67 Hard drive specifications riter kae cut exeo doe vc eee a eade a VE un Ee an RE REN E Ee aS ad 68 Solid state drive specifications ccsscssessssssssssssesscsscssessessessessessessessesseseesecseeaessesssesesaesaesaesaesaessesaesaeeaesaeass 68 8 Backing up restoring and recovering oec eere rennen deae eere saspe oa sa spp SE eoe dun eee e oe ssni beeu uN ddscwduswedestecedeuessnes 69 Creating recovery media and backups csescssscsssescesscesecsseesscsseesseessessecssseseeeseseesessecseseeesaeesaeesseeaeeeasesseeaes 69 Creating HP Recovery media cccseccsscssevacescasesessveasceenedecestesstevacesntns coudeetbavausavassyasesctedavaanetis 69 enini lg 70 Recovering using HP Recovery Manager ssccsscccsscsssrecssscesstcesseceserecsseeessneeseeeeseteeseeeseeeeseeeses 71 What you need to KNOW ccscsssessscsssssseessecssesseessecsecsseesseeseecseeseeessseseeseessseeseeesseseeeas 71 Using the HP Recovery partition select models only cscssescesessesessessessessesseeees 71 Using HP Recovery media to recover ccssccsscssscessesssesssesseesseesseessecsseeseeeasesseeseeeaes 72 Changing the computer boot order cc
69. ssssscesscssseseessessecseesseesseeseeesseeseeesesaeeseeaes 72 Removing the HP Recovery partition select models only 9 Power cord set requirements Requirements for all countries Requirements for specific countries and regions s sccsscssessessessessesssssessessessessessessessessesaesessacsaeesesaesaesaesaess vii viii 1 Product description Category Product Name Description HP ENVY x360 Convertible PC Processor 5th Generation Intel processors Intel Core i7 5500U processor 2 4 GHz SC turbo up to 3 0 GHz 1600 MHz 3 MB L3 cache Intel Core i5 5200U processor 2 2 GHz SC turbo up to 2 7 GHz 1600 MHz 3 MB L3 cache Intel Core i3 5010U processor 2 1 GHz 1600 MHz 3 MB L3 cache Intel Core i3 5005U processor 2 0 GHz 1600 MHz 3 MB L3 cache 4th Generation Intel processors Intel Core i7 4510U processor 2 0 GHz SC turbo up to 3 1 GHz 1600 MHz 4 MB L3 cache Intel Core i5 4210U processor 1 7 GHz SC turbo up to 2 7 GHz 1600 MHz 3 MB L3 cache Intel Core i5 4200U processor 1 6 GHz SC turbo up to 2 66 GHz 1600 MHz 3 MB L3 cache Intel Core i3 4030U processor 1 9 GHz 1600 MHz 3 MB L3 cache Chipset Integrated SoC FCH 4th generation processors Intel BDW U processor BGA 5th generation processors Graphics Panel Internal graphics Intel HD Graphics 5500 5th generation processors Intel HD Graphics 4400 4th generation processors Support for DX11 HD Decode
70. t the battery A NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e WLAN module see WLAN module on page 40 e Memory module see Memory module on page 52 e Heatsink see Heat sink on page 54 Remove the system board 1 Disconnect the following cables from the system board 1 Power button board cable 2 Left display cable 3 Power connector cable 4 Right display cable 5 Fan cable 6 USB audio cable 7 Hard drive cable 50 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the two nuts 1 that secure the system board to the computer 3 Remove the five Phillips PM2 5x4 0 screws 2 that secure the system board to the computer 4 Flex the side of the computer so you can lift the heat sink out 3 and then lift the left side of the system board 4 and then pull it away from the side connectors and remove it from the computer e 9 gt Reverse this procedure to install the system board Component replacement procedures 51 52 Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 005 4 GB PC3L 12800 1600 MHz 691740 005 2 GB PC3L 12800 1600 MHz 691739 005 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest
71. te and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Component replacement procedures 29 Top cover Description Spare part number Top cover with keyboard for use in Belgium 774608 A41 Top cover with keyboard for use in Bulgaria 774608 261 Top cover with keyboard for use in Canada English 774608 DB1 Top cover with keyboard for use in the Czech Republic and Slovakia 774608 FL1 Top cover with keyboard for use in France 774608 051 Top cover with keyboard for use in Germany 774608 041 Top cover with keyboard for use in Greece 774608 151 Top cover with keyboard for use in Hungary 774608 211 Top cover with keyboard for use in Israel 774608 BB1 Top cover with keyboard for use in Italy 774608 061 Top cover with keyboard for use in the Netherlands 774608 DH1 Top cover with keyboard for use in the Netherlands and Europe 774608 B31 Top cover with keyboard for use in Romania 774608 271 Top cover with keyboard for use in Russia 774608 251 Top cover with keyboard for us
72. ts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub j 4 Audio out headphone Audio in Connects optional powered stereo speakers headphones earbuds a microphone jack headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 5 Volume button Controls speaker volume on the tablet e Toincrease speaker volume press the edge of the button Left side 5 6 Component Description e To decrease speaker volume press the edge of the button Display ESL L J Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicat
73. tup Utility BIOS and HP PC Hardware Diagnostics UEFI 7 Specifications Computer specifications Metric U S Dimensions Width 383 7 mm 15 11 in Depth 258 5 mm 10 18 in Height Front 7 55 mm 0 30 in Height Rear 23 60 mm 0 93 in Weight with HDD 2 4kg 5 29 lbs Weight with SDD 2 3kg 5 07 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 67 Hard drive specifications 500 GB 500 GB hybrid Dimensions Height 7 0mm 7 0mm Width 69 9 mm 70mm Weight 110g 95g Interface type SATA SATA Transfer rate synchronous maximum 1 1 GB sec 100 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5ms 2ms Average read write 11 13 ms 12 ms Maximum 22ms 22ms Logical blocks 976 773 168 976 773 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to
74. ved or replaced Handle flex cables with extreme care these cables tear easily Toolsrequired 25 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic dischar
75. w E 25 Service consideratiOls oerte tete eere e aaa S aeaea eean oc sad eno E eei eee eain uo de tg e Yee deedevestaadvacsavduavteveeve 25 IE Ci 25 Cables and connectors 5 niece retire ster eria er ee etaed REEK vete eene vu aere eere Ee ee eR ES VERE NEN R Even 25 BIA 26 Grounding g idelines cs rri reote e Ee ER Mete Ege eee ena eet aKa aaan a eaaa a EEES s S ia E 26 Electrostatic discharge damage sscssscssssssessesssesseessesseessecseessesseessesaeesesseeseessnesseeseesseeanessesess 26 Packaging and transporting guidelines eeeeeesceeceeseeeeeceeceeeseeeceeceeceeceeceeeeeeees 27 Workstation guidelines esee eren een ennt nnno 27 vi 5 Removal and replacement procedures for Authorized Service Provider parts esee 29 Component replacement procedures csccsscsscssecssecssesssesesesseesssessesssesseeseesseeessessesssesseesaeseaesseeseeseesseeseeeaes 29 TOP GOWER e 30 rca 33 TouchPad Boardi e 35 REI lI 36 Solid state drive SSD tiipii NE Eee Lee i ec Shs 38 WLAN Dh e

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