FAMIS Self
Contents
1. Electrical Environmental Comfort Equipment and Furnishings Event Coordination Exterior Building Fabric Grounds Heating Ventilation and Air Conditioning Interior Building Fabric Locks Keys and Access Systems Moves Paint Plumbing Renovation Security Signs Trucking Z FAMIS Software Inc Microsoft Internet Explorer a I x Eile Edit View Favorites Tools Help ay Czech Q EN a Le Ji Search Sie Favorites La B d s WW Ld a s Si https kil fam 2 ucis dal ca 4445 pls Fss_devljselfservice generateContainer1 D SE Links gt Create Service Request Select Service Step 2 of 5 onfirm Requestor Select Service Enter Service Details Enter Location Review Services within NEW INSTALLATIONS UPGRADES AND REPLACEMENTS ACCOUNT REQ D CUSTODIAL ELECTRICAL ENVIRONMENTAL COMFORT EQUIPMENT AND FURNISHINGS EVENT COORDINATION EXTERIOR BUILDING FABRIC GROUNDS HEATING VENTILATION AND AIR CONDITIONING Choose from one of these services INTERIOR BUILDING FABRIC LOCKS KEYS AND ACCESS SYSTEMS MOVES PAINT PLUMBING RENOVATION SECURITY SIGNS SEE FM WEBSITE AT fm dal ca FOR DETAILS R N New Web Request Create your own request DO NOT USE THIS FINAL OPTION New Web Requests REQUESTS WILL e NOT BE PROCESSED e a Done 8 Trusted sites 12 Depending on which service you choose in the previous screen you will be brought to a page sim2. Favorites Tools Help ay Q S x E Le JO search She Favorites B d s P LJ rel Address https kil fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 v Bo Links gt A famis uc Te Change Password Facilities Services Invalid or missing Floor Create Service Request Enter Location Step 4 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review STUDLEY l D420 Room Do not type in the floor Click the tab floor and select from the list Done Trusted sites 25 Entering a Location e The room that you have entered is not correct Click the tab titled room to bring up a list of the rooms on the floor of the building and select the correct room from the list Do not type in the room number 2 FAMIS Software Inc Microsoft Internet Explorer JE File Edit View Favorites Tools Help Ar Q sax 0 x E Le JO search she Favorites O B d n E LJ Address Si https kil Ffam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 e famis Den Change Password Facilities Services Invalid or missing Room Create Service Request Enter Location Step 4 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review STUDLEY Floor 11 Do not type in the room number Click the tab room and choose from the list L provided l
3. plugged toilet or burnt out light you can use one of the other libraries Provide as much information as possible in the work description Please note that New Web Request is not a library DO NOT USE THIS TAB IS NO LONGER FUNCTIONING AND REQUESTS WILL NOT BE PROCESSED 28 FAMIS Software Inc Microsoft Internet Explorer Eile Edit Weu Favorites Tools Help Sp G amp x a O Ks Search she Favorites La B E WW kel Si Links gt EI E Change Password Facilities Services Create Service Request Select Service Step 2 of 5 nfirm Requestor Select Service Enter Service Details Enter Location Review Available Services e ALTERATIONS AND RENOVATIONS CLIENT REQUEST ANNUAL PROCEDURE BUSINESS AND TECHNICAL SUPPORT ALL USERS FM INTERNAL REQUESTS INTERNAL USE ONLY FOOD SERVICES REQUEST HOUSING AND CONFERENCE SERVICES REQUEST NEW INSTALLATIONS UPGRADES AND REPLACEMENTS ACCOUNT REQ D ROUTINE REPAIRS MAINTENANCE AND TRUCKING H W D D ew Web Request Create your own request Choose from one of these libraries DO NOT USE THIS FINAL OPTION New Web Requests REQUESTS WILL NOT BE PROCESSED 4 Done B Trusted sites Refer to the next 3 pages if you selected one of the libraries 11 This screen requires you to select a service within one of the libraries The screen below shows the services if you select New Installations Upgrades and Replacements Custodial
4. 0 it is currently 0 Create Service Request Enter Service Details Step 3 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review Account Sel Fund Org Accoun 11901 8748 ooo This field must o 8 always add up to oO 100 Work Description Gs Work Title CUT NEW KEY kW SPECIFY KEY REQUIRE AND QUANTITY Cut 1 key for McCain room 1198 for Ta Description of Work P v lt E Done Trusted sites 22 Entering Service Details e An invalid month was entered for the earliest start date Both the earliest start date and latest completion date should be in the format of mm dd yyyy 2 FAMIS Software Inc Microsoft Internet Explorer x File Edit We Favorites Tools Help A Q a x ei Le 2 Search she Favortes La B d s Ld Fel Address Links gt Bo Si https kil Ffam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 a A You entered an invalid month for Earliest Start Date please reenter Create Service Request Enter Service Details Step 3 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review Account Sa Fund Org Account Program Pct 11901 8748 000 100 o O Work Description Work Title CUT NEW KEY k SPECIFY KEY REQUIRE AND QUANTITY Cut 1 key for McCain room 1198 for Ta Description o
5. B d s a m rel s Si https kil Fam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 IS Change Password Facilities Services Enter the SR number and click go to view the request Display Service Requests Advanced Search Request Number Requestor Name For wildcard searches use e g SMITH Funding Type Customer Funded Facilities Funded Please select at least one Enter specific criteria Status V Open Closed Please select at least one Request Type V Web Requests V Projects V Service Request V PMs Please select at least one and click execute a a query Location Information EE GE S S e Room J This will bring up a Date Entered From K i mm dd yyyy limited number of Execute Query Cancel requests to choose from lt l gt Done B Trusted sites 29
6. D d s Je rel 5 Si https kil fam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 e a famis a Change Password Facilities Services Create Service Request Enter Location Step 4 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review gt Canis Site is mandatory while Building Floor and Room are optional Click on the tabs Do NOT type in the spaces provided Done DN Trusted sites 16 Step 5 Reviewing Your Information Step 5 is the final step which requires you to view and confirm the information that was given If everything is correct please click Finish F FAMIS Software Inc Microsoft Internet Explorer File Edit View Favorites Tools Help ay zech amp x a Le 2 Search Sie Favorites La B d s P ke a Address https kil fam 2 ucis dal ca 4445 pls fss_devljselfservice generateContainer1 a Oo w SE Links Make sure all of Create Service Request Review Step 5 of 5 your info ation is correct Confirm Requestor Select Service Enter Service Details Enter Location Review Requestor Information Requester Name MELISSA YOUNG Requestor Phone 494 8027 Requestor Dept 11901 Requestor Email eventstd dal ca Alt Requester Name Alt Requestor Phone Service Description Earliest Start Date 11 28 2006 Latest Completion Date 12 31 2006 Blackout Dates and Times Mon before 13 00 hrs Work Ti
7. FAMIS Self Service Manual A Step by Step Guide for using Self Service Table of Contents eege e EE 3 Lossimies naaraan e A E N E 4 SE E EE 5 Selecting E E 6 Selecting a Floor raoir n sess pu dasions EEN ENEE EAR e Ee 7 SClOCHNG EE 8 Creating a Service ReEQuesty E leaauswan say dedass oy Royesaeaeisear ease 9 Step 1 ER EE 10 Step 2 Selecting a Service ierse eiei anaE aE AEE EA epee ee 11 Step 3 Entering Service Details e For New Installations Upgrades and Replacements nn 14 e For New Web Beduests 15 Step 4 Entering a Locations 2 9 4 iiesevsns seblhene SNE NEEN AEN 16 Step 5 Reviewing Your Intormapnon cece cece cece eect eee ne ene ence 17 Viewing Your Final Request EE 18 Appendix A Common Errors e Entering Service Details 19 se Entering a Location s csic5 sbescsiecucevsegiiactesdceenss E a Es Nei Ea 24 Appendix B Reviewing Previous Reguests 27 t Fhe Search Field eri e ge EE ae 28 e The Advanced Search beid 29 Introduction Welcome to FAMIS self service the program that lets you create your own service requests This manual will take you through self service step by step Follow these easy steps while you are creating your service request Learn how to log onto the system and then go through the five steps to completing a service request These steps are 1 Confirming the requestor 2 Selecting a service 3 Entering the service details 4 Entering the location 5 Reviewing you
8. Lane AJLB e Camp Hill CHVM Nelson Whynder Elementary Harbour View Elementary Victoria General VG Dartmouth General NS Hospital City Centre Atlantic 5248 Morris St Park Lane Selecting a Building If you click on a specific site you will be brought to a screen similar to the one below When you get to this screen click on the building that you are putting the request in for If there are multiple buildings select service requests instead F FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help ay Czech Q EN a Le Ze Search she Favorites La B d s WW Ld rel Links gt Logout Change Password DENTISTRY BURBIDGE e 7 e SEH Select one of the buildings listed for the site selected TUPPER BLDG CLIN RES CTR P GREEN HALL MACKENZIE Service Requests D If there are multiple buildings or it is for outside parking lot or green space of a specific building click here Done DN Trusted sites Selecting a Floor The below screen is similar to what you will get if you select a building This screen asks you to pick the floor where the work needs to be done If applicable click the floor number to go to the next page If you do not know the correct floor or if there are multiple floors please select the tab titled service requests If there are multiple floors clarify this later in the request When you enter in the description you can put in t
9. ay for Please make sure that this information is correct and then click next to proceed to step 2 F FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help a G Q x a Le JO Search Sie Favorites A A E ke a ke S Address Kl https kil fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 v Go Lin Create Service Request Confirm Requestor Step 1 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review Requestor Phone Number and Department are all mandatory For department click on Department to find the code Requestor Requestor MELISSA YOUNG Phone 494 8027 Cell Phone Department 11901 This field is optional Alternate Requestor Name Phone If there is an alternate requestor enter their name and phone number lt E Si 8 Trusted sites 10 Step 2 Selecting a Service Step 2 is to select a service from the available libraries listed If this request is for something that your department is required to pay for such as painting a room or moving furniture use New Installations Upgrades and Replacements When you use this library there will be a place to enter your account number These standard services provide all of the questions regarding your request If this request is for something that your department will not have to pay for such as a
10. d dal ca Alt Requester Name Alt Requestor Phone Service Description Account Segments 11901 8743 000 100 Earliest Start Date 11 28 2006 Latest Completion Date 12 31 2006 Blackout Dates and Times Mon before 13 00 hrs Work Title PICK UP AND DELIVER FURNITURE OFF CAMPUS Description SPECIFY DATES LOCATIONS AND REQUIREMENTS Please pick up 4 chairs and a desk from the IWK and deliver to Facilities Management 1236 Henry Street 4th floor Anytime between November 28th 2006 to December 31st 2006 Location Site STUDLEY Building E280 Floor 4 Room C n Saves Reqess__ his is the information that will show up 1n your request lt I E Done 8 Trusted sites 18 Appendix A Common Errors Entering Service Details e The wrong number was entered under Fund Org This field should be filled in with the five digit department code that was entered in step 1 2 FAMIS Software Inc Microsoft Internet Explorer Lef ay File Edit View Favorites Tools Help Q sxx S x a Le 2 Search she Favortes E 2 Ce E ke rel Address https kil fam 2 ucis dal ca 4445jpls fss_devl selfservice generateContainer1 vi Ba Links gt A famis eng Change Da ri Facilities Services Error in record 1 Invalid Fund Org please re enter Create Service Request Enter Service Details Step 3 of 5 Confirm Requestor Select Service Enter Service Details Enter L
11. ew Favorites Tools Help ay Q x l Lei PO search She Favorites ec wg Ce Address Si https kil Fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 Eco ue a famis Bel I Change Password Facilities Services For record 1 you must enter a n Program Create Service Request Enter Service Details Step 3 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review 7 Account p Sel Fondon Program must always be filled Sp in with 000 fo t o Work Description 2 Work Title CUT NEW KEY i SPECIFY KEY REQUIRE AND QUANTITY Cut 1 key for McCain room 1198 for Ta Description of Work r lt i E Done E Trusted sites 21 Entering Service Details e Percent field is left blank This should be filled in with 100 If there are multiple accounts the total percent must add up to 100 For example if you have two account numbers each account can have 50 in the percent field The total will then add up to 100 2 FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help ay Q z x E Le JO search She Favorites O B d s WW Ld rel Address https kil fam 2 ucis dal ca 4445 pls Fss_devljselfservice generateContainer1 v Bo Links gt a famis w A Change Password Facilities Services Error percent must equal 10
12. f Work o preserve the text formatting pleage hit Enter after each line Limit 3000 chars Earliest Start Date Tuesday Feb 16 mm dd yyyy Use format of mm dd yyyy for both SE nies earliest start date and latest completion date Dates Times Work Cannot he Done in Tor ston aa Man Eri fam Iam v lt i Ju DN DN Trusted sites 23 Entering a Location e The building was typed and not selected Click the tab titled building and select the correct building from the list provided 2 FAMIS Software Inc Microsoft Internet Explorer EIEI File Edit Wem Favorites Tools Help Sr Em L i Le i B O O ABO Paw kr O Cp A Address https kifam 2 ucis dal ca 4445 pls fss_devljselfservice generateContainer1 o v Go Links Change Pa ri Facilities Services Invalid or missing Building Create Service Request Enter Location Step 4 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review i Do not type in McCain building Click the tab o building and select from the list provided Site STUDLEY Floor EI Done B trusted sites 24 Entering a Location e The floor that you have entered is not correct Click the tab titled floor to bring up a list of floors in the building and select the correct floor from the list Do not type in a floor number F FAMIS Software Inc Microsoft Internet Explorer Eile Edit View
13. hat you do not know the floor or list the floors if there are more than one FAMIS Software Inc Microsoft Internet Explorer E x File Edit View Favorites Tools Help ay Q sax Q x 2 Le 2 Search Sie Favortes Lea B d s D rel 5 Si https kil Ffam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 Go Links gt e famis Mer Change Password Facilities Services lt gt DENTISTRY No Image available Site ID CARLETON Building ID F100 Select the appropriate floor Address 5981 UNIVERSITY AVENUE PP H HALIFAX NS B3H 1W2 Floor 01 Floor 01M Ge Floor 02 Select this if Floor 03 You do not know the floor number Floor 04 Or 7 There are multiple floors Done B Trusted sites Selecting a Room After you select the floor the below screen will be brought up with a list of the rooms on that specific floor If applicable please select the room where the work will be taking place If you do not know which room or if there are multiple rooms please select the tab titled service requests You will then proceed to the next screen Again if there are multiple rooms or if the room is unknown clarify this later in the request Z FAMIS Software Inc Microsoft Internet Explorer E eil IES File Edit View Favorites Tools Help ay Q sax gt x ei Le 2 Search she Favortes Lea B d s WW kel a s Si https kil Ffam 1 ucis dal ca 4446 pls Fss_dev
14. ick here Password Your password is your Banner ID with a B at the end Change Password Once your username and password have been entered click here to login Click here to change your password DN D trusted sites Selecting a Site After you login you will see the page below From here you can either choose a specific site or select the tab titled service requests Choose from 1 Agriculture Campus 6 Sexton campus 2 Carleton campus 7 Studley campus 3 Kings College 8 Service requests 4 Other external site See the list below 5 Parent CP use only Click on a site if you are going to enter several service requests for the same location at once Otherwise click on service requests If you click on service requests please skip ahead to page 9 If you click on a specific site proceed to the next page D famis Logout Change Password Select a Site AGRICULTUR AGRICULTURE CAMPUS CARLETON CARLETON CAMPUS KINGS KINGS COLLEGE OTHER OTHER PARENT CP USE ONLY SEXTON SEXTON CAMPUS STUDLEY STUDLEY CAMPUS Here is the list of buildings under Other e Royal Bank Building George St NS Cancer Centre NSCC e Saint Mary s University Chapter House e 1494 Carlton Street 5790 University Ave e Halifax Infirmary HI e 5790 University Avenue e Mount Saint Vincent University e Stadacona w Centre e IWK e NS Rehab Centre NSRC e Abbie
15. ilar to the one shown below This screen shows the options to choose from within Once you get here select the appropriate service required that corresponds to your request Create Service Request Select Service Step 2 of 5 Select Service Enter Service Details Enter Location Review Services within NEW INSTALLATIONS UPGRADES AND REPLACEMENTS ACCOUNT REQ D CARPENTRY INTERIOR BUILDING FABRIC e CARPENTRY PROJECT OTHER DESCRIBE BELOW Ren H e COAT HOOK SUPPLY AND INSTALL 5 d e EXTERIOR INTERIOR BANNER HANG Select one of the options within e FLOOR COVERING SUPPLY AND INSTALL e e PICTURE HANG REMOVE the selected service e WHITE BOARD BULLETIN BOARD CHALK BOARD HANG REMOVE gt WINDOW PLASTIC DRAFT STOP INSTALL REMOVE Select the option that states SE Other Describe Below if you do Ki not find what you re looking for l Cancel Back DO NOT USE THIS FINAL OPTION New Web Requests REQUESTS WILL NOT BE PROCESSED Please note if you do not find a selection that fits your requirements we have set up a general item under each section that will start with the grouping ending in OTHER DESCRIBE BELOW If New Web Request create your own request was selected in error THIS TAB IS NO LONGER FUNCTIONING AND REQUESTS WILL NOT BE PROCESSED as this removes any accounting information you have submitted The request will possibly be rejected and you will be no
16. ities Services Create Service Request Enter Service Details Step 3 of 5 Enter 000 Enter your into firm Request elect ice Enter Service Details Enter Locatio account number y c program This field should add up to 100 Work Descripfion Work Tile AALTERATIONS RENOVATION ENVIRONMENTAL HEALTH AND Enter your THIS PROJECT REQUEST MUST BE RELATED TO AN ENVIRONMENTAL HEALTH AND SAFETY ISSUE department l Description of Work SPECIFY SCOPE OF THE PROJECT code here L cy To preserve the text formatting please hit Enter after each line Limit 3000 chars E Trusted sites After this is complete skip to page 16 Type the description of the work needing to be done do not use quotes 14 By selecting a library this field will already be filled in Step 3 Entering Service Details Step 3 requires you to enter service details Enter o Work Title Title of work to be done i e open filing cabinet o Description of Work needing to be done Do NOT use quotes o Earliest Start Date and Latest Completion Date mm dd yyyy o Dates Times Work Cannot be Done in Location if applicable Once these fields have been filled in click next to proceed to step 4 FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help ay zech eP EN a Le Ji Search she Favorites La B d s E iw rel Address wel Eco Lin
17. ks S Change Password Facilities Services Create Service Request Enter Service Details Step 3 of 5 Enter the title of the Confirm Requestor Select Servic Enter Service Details Enter Location Review work Work Description Work Title Description of Work arliest Start Date mmm dd wan Latest Completion Date mm dd yy Dates Times Work Cannot be Done in Location e g Mon amp Fri 8am 10am DN trbsted sites Give the earliest start date and latest completion Give a description of the date Keeping in mind that this is your preferred work to be done with as dates and they will need to be confirmed by our much detail as possible staff You may also include any dates times that the work cannot be done in the location 15 Step 4 Entering a Location Step 4 requires you to enter the location for this service request If you selected a specific site instead of service requests on the first page the below fields will already be filled in If not please enter the following The site Studley Carleton or Sexton The building The floor The room Please click the buttons instead of typing Site is the only mandatory field When you have finished click next to proceed to the final step FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help ay zech Q x a Le pe Search she Favorites La B
18. l selfservice generateContainer1 fami i IS Change Password Facilities Services DENTISTRY Site CARLETON CARLETON CAMPUS Building F100 DENTISTRY Floor 01M Rooms M1000 Storage qa Department Select this if You do not know the room number Or There are multiple rooms elect a room from the list a D Trusted sites Creating a Service Request Whether you click on a specific site or on service requests you will be brought to the page below Click on create service request when you get to this page to proceed to step 1 This screen is multipurpose e You can search for existing service requests by clicking the drop down arrow next to the search field or by clicking advanced search Refer to Appendix B for further details e You can create a new service request by clicking the create service request tab e You can open the billing report for any accounts that you have authorization for To log into the billing report you will need your Net ID and IMAP password You will have to make sure that you have been associated with an account Please email nick tentomas dal ca or call 494 2251 if you have any questions about this FAMIS Software Inc Microsoft Internet Explorer Eek File Edit View Favorites Tools Help ay zech Q x a Sa JO Search She Favorites Lag A Se kel a Address a https kil Fam 4 ucis dal ca 4443 pls Fss_prod selfse
19. mber and you will be able to view it amp FAMIS Software Inc Microsoft Internet Explorer File Edit view Favorites Tools Help i A D i D P Q sak a LN SA p gt Search ie Favorites amp A Se kel rel Address SI https kil Fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 Logout Change Password Facilities Services Search for requests from a Display Service Requests egu specific week or month Search My requests this week Go Advanced Search Results RO22421 REQUESTED MELISSA KEYREQUEST STUDLEY D420 CUT NEW KEY 11 29 2006 YOUNG PICK UP AND TRUCKMOVES STUDLEY E280 DELIVER FURNITURE 11 28 2006 OFF CAMPUS Create Service Request MELISSA SRO22420 REQUESTED YOUNG These are the results from your search Click on the request number to open the service request B Trusted sites 28 The advanced search field With this search field you can view a specific service request Next to request number you can enter in an SR number Click go and you will be taken to the service request If you do not have the SR number you can enter specific criteria This can be the requestor name location information and or the date the request was entered When you click execute query a list of requests to choose from will be brought up F FAMIS Software Inc Microsoft Internet Explorer Eile Edit View Favorites Tools Help ay Q Q x a Le 2 Search she Favortes
20. ocation Review Account Fund Org has been Pe entered wrong 000 100 of Work Description Work Title CUT NEW KEY i SPECIFY KEY REQUIRE AND QUANTITY Cut key for McCain room 1198 for TA Description of Work K a EI Done trusted sites 19 Entering Service Details e The wrong account number was entered under account This field should be filled in with a four digit account number 2 FAMIS Software Inc Microsoft Internet Explorer File Edit View Favorites Tools Help ay Q sax a x a Le PO search She Favorites 2 d s E LJ Address https kil fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 v EI Go Links gt e famis Den Change Password Facilities Services Error in record 1 Invalid Account please re enter Create Service Request Enter Service Details Step 3 of 5 Confirm Requestor Select Service Enter Service Details Enter Location Review Account Tha Lee The wrong account Sel RES m vw Humber has been entered o I I o IL JI Work Description a Work Title CUT NEW KEY SPECIFY KEY REQUIRE AND QUANTITY Cut 1 key for McCain room 1198 for Ta Description of Work w lt E Done el EN Trusted sites 20 Entering Service Details e Program is left blank This field should be filled in with three zeros 2 FAMIS Software Inc Microsoft Internet Explorer File Edit Vi
21. r information In this manual you will also see the following e A description of the services within each of the libraries that you can select from in step 2 e Common errors that are made when entering a service request e How to search for previous service requests If yo passw Logging In To access FAMIS self service e Go to http fm dal ca and then select FAMIS Self Service You will then see the login screen e To log in you require a username and a password If you do not have or do not know your username and password please speak to your office administrator e If you do not know who your administrator is please contact Nick Tentomas at 494 2251 Your username is your Banner ID BOO Your initial password is your Banner ID with a B at the end B00000000B Now press login and you will be directed to the first screen After you log in for the first time you can change your password on either the initial login screen or on the first screen after you log in Just click on change password FAMIS Self Service Login Microsoft Internet Explorer File Edit View Favorites Tools Help a Q pak Q x 2 Le pe Search She Favortes 3 Sa bl Ld rel Address https kilfam 4 ucis dal ca 4443 pls fss_prad selfservice login sel Eco Link FAMIS Self Service Login Your username is L forgot your Please enter your password Additional Instructions your Banner ID rd cl
22. rvice generateContainer1 Go Links gt a re Logout W Change Password Facilities Services Search a previous request for a certain Search week or month See page 28 search b ssi Searci Search a previous request with an SR Results number or specific criteria See page 29 Display Service Requests This button has been disabled if you would like a billing report please contact FM Finance to have one created for you Click here to start a new request Done B Trusted sites Step 1 Confirm Requestor Step 1 is to confirm the requestor information e If this is your first time using self service you will be asked to put in your name phone number and department code Your e mail address is optional e To get your department code click on department and select your department from the list provided e If there is an alternate requestor you can enter their name and phone number in the spaces provided Once entered this information will appear every time that you log into self service so you will not have to re enter it every time you create a service request People with the same department can view each other s requests This will help to avoid duplication of requests Department is NOT the same as the charging account The department is a 5 digit code while the charging account is a 4 digit code that will be needed in step 3 if the request is for something that you will have to p
23. t aw Done B Trusted sites 26 Appendix B Reviewing Previous Requests When you first log in you will see the screen below Instead of creating a new request you can either search your requests using the search field or the advanced search field See page 28 for details about the search field and page 29 for details about the advanced search field Z FAMIS Software Inc Microsoft Internet Explorer File Edit view Favorites Tools Help Back amp a Ce ES Search ie Favorites 2B d s WW kel rel Address SI https f kil Fam 2 ucis dal ca 4445 pls fss_devl selfservice generateContainer1 x Go Links 7 A Logout Change Password Facilities Services Search a request with an SR number or specific Display Service Requests Search l criteria Search ze Go Advanced Search Search a request from a specific week or month Click the drop down arrow and select go Create Service Request B Trusted sites 27 The search field With the search field you can search the following e Requests you have entered in the current week e Requests you had entered in the previous week e Requests you have entered in the current month e Requests you had entered in the previous month Click on the drop down bar next to search Choose one of the categories mentioned above and click go All of your service requests for that specific time will be listed Click on the specific request nu
24. tified to resubmit If work that you are requesting does not have an associated cost your request will be modified by FM staff and your account number will be removed and you will not be charged Always give as much detail as possible in the work description 13 Step 3 Entering Service Details For one of the libraries Step 3 requires you to enter service details The account field will come up if New Installations Upgrades and Replacements Account Req d was selected in step 2 Fund Org is the department code i e 11094 11034 This is the code that you were given in step 1 Account is your account number i e 8748 8743 Program is always 000 and Pct Percent is always 100 unless the work is being split between multiple account numbers If this is the case the percents for each account number should add up to 100 Enter o Work Title will already be filled in o Description of Work needing to be done Do NOT use quotes o Earliest Start Date and Latest Completion Date mm dd yyyy o Dates Times Work Cannot be Done in Location if applicable Once these fields have been filled in click next to proceed to step 4 F FAMIS Software Inc Microsoft Internet Explorer File Edit View Favorites Tools Help ay zech Q x a Le JO search she Favorites 2 Ce WW Ld rel Address Si https kil Fam 4 ucis dal ca 4443 pls fss_prod selfservice generateContainer1 E Go Links a re Logout It Change Password Facil
25. tle PICK UP AND DELIVER FURNITURE OFF CAMPUS Description SPECIFY DATES LOCATIONS AND REQUIREMENTS Please pick up 4 chairs and a desk from the IWK and deliver to Facilities Management 1236 Henry Street 4th floor Anytime between November 28th 2006 to December 31st 2006 Location Site STUDLEY Building E280 Floor 4 Room v lt E Done B Trusted sites Ensure you select Finish to complete your request 17 Viewing Your Final Request Once you make sure the information is correct and you click Finish you will be brought to a page similar to the one below showing your service request At the top of the page is the Facilities Work Request number SR000000 that has been generated Please copy down this number and store it in a safe place in case you ever need to refer back to this request You may now create another service request by clicking go back to service requests or log out if you are finished F FAMIS Software Inc Microsoft Internet Explorer File Edit View Favorites Tools Help ay zech amp EN 2 Le po Search She Favorites La B d s ISS Fel s Si https kil fam 2 ucis dal ca 4445 pls Fss_devl selfservice generateContainer1 v SE Links gt Create Service Request Your Facilities Work Request SR022420 was submitted on 11 28 2006 Requestor Information Requester Name MELISSA YOUNG Requestor Phone 494 8027 Requestor Dept 11901 Requestor Email eventst
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