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Lexmark 4600 MFP Option Service Manual

1. Error Sub rae code cod s Displayed message Description Action 844 04 Front scan module has This will manifest itself by Replace flatbed optical unit excessive noise creating a fuzzy image 844 05 Rear scan module has This will manifest itself by Replace ADF optical unit excessive noise creating a fuzzy image 844 06 Front scan module has Replace flatbed optical unit excessive variability 844 07 Rear scan module has Replace ADF optical unit excessive variability 844 08 Front scan module banding Replace flatbed optical unit 844 09 Rear scan module banding Replace ADF optical unit 845 00 Front scan module cable Check each channel mono R G See 845 00 Front scan module failure or SCC card failure B for identical values indicating cable failure or SCC card failure CCD channel failure bad cable and or SCC card CCD channel failure on Excessive noise test for the dark page 2 16 data indicating some sort of CCD or analog electronics issue on that channel or channels 845 01 Rear scan module cable Check each channel mono R G See 845 01 Rear scan module failure or SCC card failure B for identical values indicating cable failure or SCC card failure CCD channel failure bad cable and or SCC card CCD channel failure on Excessive noise test for the dark page 2 16 data indicating some sort of CCD or analog electronics issue on that channel or channels 845 02 Cable SCC
2. Connector Pin no Signal P1 GND LIVE WwW N NEUTRAL P2 24 V GND GND 24 V OPEN oO aj AJ oj N PS_RC Connector locations 5 9 4036 307 308 A1 board A1 Board Pin no Signal TT Eo gt N n n 24 V de M GND 24 V_MFB 24 V_MFB 5 V_REG FBDIR GND FBHMSR1 FBMEN FBMRS O O0O NI Om aj AJOJN FBMS2 o FBMS1 FBTQ2 m FBTQ1 a wo GND A FBSTEP al GND e o GND J3 FAN_FEEDBACK GND ow N FAN_POWER J4 n SB_SNRO FB_SNR1 FB_SNR 2 5 V_SENSOR aj BR Ww N GND J5 MDC_DET_R PROGRAM_CNTL_R TOP_FB_CN TOP_ADF_CN GND MDC_RXD_CN MDC_TXD_CN GND ojoj NI OD oa AJOJN ADF_PAP_PRES_CN o FB_CPV_CLOSED_ON a GND m MDC_RST_NR 5 10 Service Manual 4036 307 308 A1 Board Conn Pin E ector no Signal J6 1 LOOP_IN 2 24 VM 3 24VM 4 XDATAPO 5 GND 6 XDATAP1 7 GN
3. General information 1 1 4036 307 308 Scanner specifications The scanner is designed to meet the following product specifications Scanner Scanner Type Flatbed Scanner with ADF built in Optical Resolution Flatbed 600x300 dpi ADF 300x300 dpi Scan Speed 17 ppm at 600 dpi color for single page scanning 40 ppm at 600 dpi line art duplex for ADF Scan Method Color Charge Coupled Device CCD Light Source Cold Cathode Fluorescent Lamp CCFL Scan Area Max 8 5 x 14 0 inch legal size for ADF Display 640x480 color VGA touch screen Image Types 42 bit color internal 14 bit gray internal 1 bit line art Dither Error Diffusion Scan Accuracy Leading Edge Side Edge e Skew Magnification Rate Tolerance width and length Flatbed ADF lt 1 2mm lt 2 5 2 5 mm lt 1 2 mm lt 2 5 2 5 mm lt 1 mm lt 2 mm 1 5 1 5 1 5 1 5 Physical Dimension e Width 570 mm e Depth 430 mm e Height 315 mm e Weight 14 kg Environment Temperature Humidity e Operating Storage 15 6 C to 32 2 C 60 F to 90 F 8 to 80 RH relative humidity 40 C to 65 C 40 F to 149 F 8 to 90 RH Relative Humidity Acoustic noise Operating 58 dB or less Electrostatic discharge EC 1000 4 2 ESD Standard Safety regulation UL CSA TUV GS SEMKO EMC regulation FCC Part 15 Subchapter J Class A CE Mar
4. 1 40X2559 1 1 Flatbed cover with glass 2 40X2564 1 1 Document cover sensor board 3 40X2562 1 1 Carriage transport belt includes Carriage transport belt e Clip 4 40X2193 1 1 Flatbed CCD assembly includes Flatbed CCD assembly Flatbed CCD lamp assembly Flatbed lamp CCD inverter board 5 40X2561 1 1 Flatbed CCD lamp assembly 6 40X2563 1 1 Flatbed lamp CCD inverter board Parts catalog 7 7 4036 307 308 Assembly 4 Electronic boards 7 8 Service Manual 4036 307 308 Assembly 4 Electronic boards Asm Part Units Units Description Index number mach FRU 4 1 40X2580 2 1 Control cooling fan 1 cooling 2 clips 2 40X2567 1 1 Modem board model 308 only 3 40X2568 1 1 Power supply board 4 40X2572 1 1 Display cable 5 40X2195 1 1 Hard disk drive assembly 6 40X2573 1 1 Hard drive data cable 80 pin 7 40X2581 1 1 AC jumper power cord 8 40X2565 1 1 A1 board with modem model 308 only 8 40X2179 1 1 A1 board without modem model 307 only 9 40X2574 1 1 Modem to scanner control cable 30 pin model 308 only 10 40X2587 1 1 Document cover sensor cable 11 40X2578 1 1 A1 to scan control cable 12 pin 12 40X2194 1 1 Scanner control board 13 40X2577 1 1 Hard drive PS cable 4 pin 14 40X2571 1 1 Flatbed CCD cable 36 pin 15 40X2575 1 1 Power distribution cable 2 3 pin 16 40X2579 1 Motor cable 17 40X2570 1 1 Flatbed motor cable 16 pin 18 40X2576 1 1 AC power cable 3 3 pin 19 40X2588 1 1 Control panel grou
5. ADF cover open ADF cover Visual check Close the ADF cover Scan module does not move to home position Cause Relevant Unit Check Action Carrier is in locked position None Visual check Unlock carrier 2 2 Service Manual Error codes and messages Service error codes 4036 307 308 Service error codes are generally non recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition Service error codes are indicated by a three digit error code followed by a period and additional numbers in the format XXX YY In most cases five digits are shown Additional sub error codes display if you press and hold and 2 when an error message is displayed Not all error conditions have additional sub error information Sub error codes for 8xx and 2xx error codes The sub error codes are helpful when troubleshooting a paper path problem especially paper jams in the base printer envelope feeder and duplex option To display sub error codes where available When an 8xx or 2xx error displays 1 Press and hold 4 and 2 to view for sub error codes The first screen of information displays Write down the information 2 Continue pressing O and 2 until each screen of information is obtained 3 When the last screen displays the original message displays Printed error codes Additional codes are available in
6. Flatbed cover with glass removal on page 4 28 2 Remove the two screws A securing the flatbed optical CCD unit top cover and remove the cover 3 Disconnect the lamp cable B 4 32 Service Manual 4036 307 308 5 Lift tabs D 7 Unclip the corner E of the cover closest to the control panel first 8 Remove the other side Repair information 4 33 4036 307 308 Flatbed lamp inverter board removal 1 Remove the flatbed cover with glass See Flatbed cover with glass removal on page 4 28 2 Remove the two screws A securing the flatbed optical CCD unit upper cover and remove cover 3 Disconnect the cables B 4 Remove the screw C holding the lamp inverter board to the flatbed CCD optical unit 5 Remove the lamp inverter board 4 34 Service Manual 4036 307 308 Bottom plate removal Remove the document cover assembly See Document cover assembly removal on page 4 14 2 Place the scanner on its back Note Make sure you place the glass on a clean soft surface to protect it 3 Remove the sixteen screws A 4 Remove the bottom plate Repair information 4 35 4036 307 308 Hard disk drive A1 board scanner control board power supply board and modem board removals 1 Remove the bottom plate See Bottom plate removal on page 4 35 2 Remove the component you want from within the MFD cage See the following pages for the removals e CCD
7. Note Some menus are not available depending on the configuration of the printer For other menu items see the printer service manual Panel Format Fax Storage See Panel Menus on page 3 6 ADF Edge Erase See ADF Edge Erase on page 3 7 FB Edge Erase See FB Edge Erase on page 3 7 Automatic Scanner Registration See Automatic Scanner Registration on page 3 8 EVENT LOG print log only See EVENT LOG on page 3 3 Jobs On Disk See Jobs On Disk on page 3 9 Disk Encryption See on page 3 9 Wipe Disk See Wipe Disk on page 3 11 Key Repeat Initial Delay See Key Repeat Initial Delay on page 3 12 Key Repeat Rate See Key Repeat Rate on page 3 12 Wiper Message See Wiper Message on page 3 12 Touch Exit Config Menu to exit the Configuration Menu and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode Panel Menus To change the Panel Menus setting 1 Touch gt to select Panel Menus from the Configuration Menu 2 The panel displays the setting s name in the header and lt setting s current value below the header row Touch q or gt to change the setting The selections are Disable and Enable The default is Enable 3 Touch Submit to save your change Touch Back to exit without changing the value 3 6 Service Manual 4036 307 308 Format Fax Storage This se
8. Remove the control panel assembly See Control panel assembly removal on page 4 24 2 Remove the two screws A and two screws B 3 Lift straight up to remove the upper housing 4 28 Service Manual 4036 307 308 Carriage transport belt removal 1 Remove the flatbed CCD optical unit See Flatbed CCD optical unit removal on page 4 30 2 Remove the screw A and lift the belt from the pin 3 Remove the clip B on the other end of the belt and remove it from the pin 4 Remove the carriage transport belt Note Take note of the position of the teeth on the belt Repair information 4 29 4036 307 308 Flatbed CCD optical unit removal Warning Do not loosen any screws with red coating 1 Remove the flatbed cover with glass See Flatbed cover with glass removal on page 4 28 2 Disconnect the two CCD cables A 3 Remove two screws B securing the strap and lift the metal strap off the retaining pins Note Be sure to set aside the strap 4 30 Service Manual 4036 307 308 5 Disconnect the belt C from the flatbed optical CCD Note Take note of the belt routing within the optical unit 6 Remove the flatbed optical CCD Note Run registration if you are installing a new flatbed CCD optical unit See Configuration menu CONFIG MENU on page 3 6 Repair information 4 31 4036 307 308 Flatbed lamp assembly removal 1 Remove the flatbed cover with glass See
9. Remove the three screws B from the ADF optical unit B 4 Remove the ADF optical unit Note Run registration if you are installing a new ADF optical unit See Configuration menu CONFIG MENU on page 3 6 4 12 Service Manual 4036 307 308 ADF sensor board removal 1 Remove the ADF lower cover See ADF lower cover removal on page 4 4 2 Disconnect the cables from the ADF motor sensor board 3 Remove the screw A 4 Remove the ADF sensor board ADF upper cover sensor removal 1 Remove the ADF lower cover See ADF lower cover removal on page 4 4 2 Remove the screw A and the two screws B 3 Remove the ADF upper cover sensor Repair information 4 13 4036 307 308 Document cover assembly removal 1 Remove the document input tray See Document input tray removal on page 4 3 2 Unplug the two cables A from the back of the flatbed scanner A 3 Open the document cover assembly 4 Place a hand at the top of the lid and lift the document cover assembly until it catches on the bottom tabs 4 14 Service Manual 4036 307 308 5 Pull the document cover assembly tabs up and out one at a time 6 Remove the document cover assembly Note Run registration if you are installing a new document cover See Configuration menu CONFIG MENU on page 3 6 Repair information 4 15 4036 307 308 Paper feed assembly removal Remove ADF upper cover See ADF upp
10. e Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato e Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information vii 4036 307 308 Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fiir die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlie lich f r die Verwendung durch einen Wartungsfachmann bestimmt Wahrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gefahrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht
11. 23 grease Approved equivalent Shell Darina 1 and grease P N 99A0394 to lubricate appropriate areas Use Nyogel type 774 to lubricate the Fuser Drive Assembly and Nyogel 744 to lubricate the ITU and Cartridge Drive assemblies Scheduled maintenance Preventive maintenance 6 1 4036 307 308 6 2 Service Manual 7 Parts catalog How to use this parts catalog The following legend is used in the parts catalog 4036 307 308 Asm Index Part number Units mach Units FRU Description Asm index Identifies the assembly and the item in the diagram For example 3 1 indicates Assembly 3 and item number 1 in the table Part number Identifies the unique number that identifies this FRU Units mach Refers to the number of units actually used in the base machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration Parts catalog 7 1 4036 307 308 Assembly 1 ADF assembly 7 2 Service Manual Assembly 1 ADF assembly 4036 307 308 Asm Part Units Units Description Index number mach FRU 1 1 40X2530 Scanner entire 2 40X2180 Document cover assembly 3 40X2538 Pick pad 4 40X2532 Document input tray 5 40X2542 Paper length sensor 6 40X2550 ADF CCD motor cable 10 pin 7 40X2551 ADF CCD data cable 26 pi
12. A from the fan you need to remove _ in Ea gt 3 Remove the cables from their retainers 4 Remove either fan from the inside and disconnect the cable from the A1 board Repair information 4 41 4036 307 308 Document cover sensor removal 1 Remove the flatbed with glass cover See Flatbed cover with glass removal on page 4 28 2 Lift the document cover sensor board and remove the cable A A A Printer operator panel cover removal color printer 1 Open the front door 2 Remove the two operator panel cover retaining screws A 3 Close the front door 4 Remove the operator panel cover by pushing up 4 42 Service Manual 4036 307 308 Printer operator panel cover removal mono printer Push up on the bottom two corners of the panel to remove Repair information 4 43 4036 307 308 4 44 Service Manual 4036 307 308 5 Connector locations Scanner mechanism overview and locations This section contains an overview of the major components of the scanner hardware External view Document input tray Automatic document SE feeder ADF NZ Document output tray Control panel O TE Power connection ADF CCD Aa imper Data cable Telephone line Printer connection ADF CCD Motor cable Connector locations 5 1 4036
13. Diagnostic information 2 1 4036 307 308 Power On Self Test POST sequence When you turn the printer on it performs a Power On Self Test Check for correct POST functioning by observing the following SP a ee a warm start Symptom tables The tables in this section provide detailed troubleshooting information The printer LED green light turns on The operator panel turns on The operator panel displays counting the memory The operator panel displays a progression bar with the Lexmark splash logo You can hear the scanner doing a scanner calibration You can hear the printer starting up It takes the printer longer to start up from a cold start rather than from The power does not come on Go to The power does not come on on page 2 13 Frequent paper jam double feed or skew Go to Frequent paper jam double feed or skew on page 2 13 Image does not appear Go to Image does not appear on page 2 13 Image unclear Go to Image unclear on page 2 14 Large jitter Go to Large jitter on page 2 14 Reading position deviation Go to Reading position deviation on page 2 14 Strange sound generated ADF Go to Strange sound generated ADF on page 2 15 Strange sound generated flatbed Go to Strange sound generated flatbed on page 2 15 Reading is not performed Cause Relevant unit Check Action
14. Failure Front scan module connector or See 845 02 Cable SCC failure cable failure on page 2 17 845 03 Cable SCC Failure Rear scan module connector or See 845 03 Cable SCC failure cable failure on page 2 17 845 04 Cable Failure The connector cable is defective Replace PCI Cable 846 00 Front calibration strip See 846 xx Front calibration unusable strip on page 2 17 846 01 Rear calibration strip Replace ADF optical unit unusable 846 02 Front calibration strip too See 846 xx Front calibration far left The Front strip on page 2 17 Calibration Strip is placed too high or too low 846 03 Front calibration strip too See 846 xx Front calibration far right strip on page 2 17 846 04 Front calibration strip has See 846 xx Front calibration excessive skew strip on page 2 17 846 05 Front calibration strip has See 846 xx Front calibration excessive bow strip on page 2 17 846 06 Front calibration strip Front excessive variability for See 846 xx Front calibration insufficient dark area Mono Red Green or Blue strip on page 2 17 846 07 Front magnification Rear excessive variability for See 846 xx Front calibration exceeds limits Mono Red Green or Blue strip on page 2 17 2 4 Service Manual 4036 307 308 Error Sub 3 ee code cod s Displayed message Description Action 847 00 Modem Failure The Configuration ID bit that Replace modem card describes the
15. a column then the down arrow appears at the bottom of the column Each touch of the down arrow accesses one job in the list When more than three jobs exist once the fourth job in the list is reached then an up arrow appears at the top of the column For illustrations of the up and down arrow buttons see Information on LCD touch screen buttons on page 2 23 To cancel a job refer to the User s Guide for instructions LCD touch screen buttons The following section provides information on navigating through several screens Only a few are chosen to demonstrate the use of the touch screen buttons Sample screen one The touch screen appears as follows when the touch screen MFP is a mono printer Copy from Letter 8 5 x 11 in Copy to Letter 8 5 x 11 in Plain Paper Scale Auto 100 Darkness 2 22 Service Manual Sides Duplex 4036 307 308 Information on LCD touch screen buttons Button Button name Function or description Select Touch the select button to have another screen appear with additional items On the first screen the user default setting is shown Once the select button is touched and the next screen appears touching another item shown on the screen changes the user default setting Left scroll decrease Touch the left scroll decrease button to scroll to another value in decreasing order Right scroll Touch the right
16. and areas where jams may occur The path varies depending on the MFP paper sources Diagnostic aids 3 13 4036 307 308 Access doors and trays The following illustration shows the path that print media travels through the MFP The path varies depending on the input source trays multipurpose feeder envelope feeder you are using The numbers in the following illustration indicate the numbers that can appear on the control panel and designate the general area of a paper jam 291 293 Paper jam Paper path 294 Paper jam CAUTION Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a 2000 sheet drawer Certain other configurations also must have a printer stand or printer base Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message The jam message indicates the area where the jam occurred However it is best to clear the entire paper path to ensure you have cleared all possible jams Message What to do 290 xx through 294 xx Remove all original documents from the ADF Open the ADF cover and remove any jammed pages Open the document cover and remove any jammed pages Open the scan unit access door and remove any jammed pages 3 14 Service Manual 4036 307 308 Clearing jams Although there are several pla
17. cee eee eee 2 15 844 01 Rear scan module output level error 0 000 cece 2 16 844 02 Front scan module lamp level too OW 1 cece eee eee 2 16 845 00 Front scan module cable failure or SCC card failure CCD channel failure 2 16 845 01 Rear scan module cable failure or SCC card failure CCD channel failure 2 16 845 02 Cable SCC failure sms 000000000 iden edna ne cae Fe A ee A eR ew 2 17 8645 03 CABECA bro sas sE 22a aA rd 2 17 846 50 Front Calibration SID cosa srsds sida ra DESA LD SS eee ane 2 17 848 00 Modem contig ID mismatch civic ri a a AA wale Aca 2 17 848 01 Modem config ID mismatch 0ocooccoccnc eee eee eens 2 18 849 00 HD config ID MISMAICH 20000000 sad A a A alaon a a 2 18 Control panel and MENUS asas asa raid der o areas ea RAO A Rae Re RA EMO RS 2 18 Control panel and DUTTONS vecuraniar ira caren eee Oa RENN RR A oO EA 2 18 LOGENO gcicicecdts Gap ES ad ESG 6 OSs S401 DAS REGE PES GU RAS Da eRe RR 2 19 HOME s re aguia caw irao RA Sd Oe 2 20 LEGO pasatanidts nisi dire A 7 Eee de da didi dra 2 20 Table of contents iii 4036 307 308 LCD touch screen DUONS sau amam ion nae RRA A OR AR a FRA 2 22 Sample Swen One iia arios 2 22 information oi ECD touch screen DULIONS ors aro ld a 2 23 Sample SCS O ss prin ea ridad a Saeed daa 2 24 Information on LCD touch screen buttons 0 0 cee cette 2 25 Other LCD touch screen BUNONS avus oid dai DURES SOEES a KERR DE 2 26 PERIT
18. checks 2 13 service error codes 2 3 sub error codes 2 3 symptoms not reading 2 2 scanner 2 2 T tools required 1 3 U user attendance messages 2 6 4036 307 308 Part number index P N 40X2179 40X2180 40X2183 40X2184 40X2192 40X2193 40X2194 40X2195 40X2199 40X2530 40X2532 40X2533 40X2534 40X2535 40X2536 40X2537 40X2538 40X2540 40X2541 40X2542 40X2543 40X2546 40X2547 40X2548 40X2549 40X2550 40X2551 40X2552 40X2554 40X2555 40X2556 40X2557 40X2558 40X2559 40X2561 40X2562 40X2563 40X2564 40X2565 40X2567 40X2568 40X2570 40X2571 40X2572 40X2573 40X2574 40X2575 40X2576 40X2577 40X2578 40X2579 40X2580 40X2581 40X2582 Description Page A1 board without modem model 307 only 7 9 Document cover assembly 7 3 ADF optical unit assembly ee ee een ee eee eee 73 Paper feed assembly with paper feed 2 sensor 73 ADF lamp 0 0200000000 nn eeeeeee 7 3 Flatbed CCD assembly 7 7 Scanner control board eee enn nee eee eee eee 7 9 Hard disk drive assembly 7 9 Scanner registration kit ee eee een eee eee 7 10 Scanner entire 2 22 ee eee ee ee ee eee eee eee 7 3 Document input tray
19. controller board A1 board e Hard disk drive assembly e Power supply assembly e Modem card A1 board jo Scanner control board Modemcard Harddrive Power supply board 4 36 Service Manual 4036 307 308 Scanner control board removal 1 Disconnect the seven cables A N HUNE E hy Repair information 4 37 4036 307 308 3 Remove the seven screws C securing the board Note Run registration if you are installing a new scanner control board See Configuration menu CONFIG MENU on page 3 6 Hard disk drive assembly removal Disconnect the two cables A and remove the four screws B ai B A B Note Run registration if you are installing a new hard disk drive See Configuration menu CONFIG MENU on page 3 6 Note Customer date forms fonts etc need to be reloaded on the hard disk drive 4 38 Service Manual 4036 307 308 Modem board removal Disconnect the cable A and remove the four screws B Power supply board removal A Disconnect the three cables A and remove the four screws B P P O NS Va ee Si e Repair information 4 39 4036 307 308 A1 board removal Disconnect the eight cables A and remove the four screws B Note Load serial number 4 40 Service Manual 4036 307 308 Control cooling fan removal 1 Remove the bottom plate See Bottom plate removal on page 4 35 2 Remove the four screws
20. countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries Optra Forms is a trademark of Lexmark International Inc PCLO is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners O 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense 12G9664 4036 307 308 Table of contents Table gf CONES qu ssa radar eh eae dE AAA iii Salety MIO MAN arras AAA vii Dale INOIMAadON scada raso sda lipo iaa ra ADA ORA vii ai pesa ara RRA ARRANCAR x CONVENTOS i20 0200 0 0 240 1 EA PANA AAA e RA xX General information aaao aoaaa E EEEE EEEE EEEE EEEE EEr 1 1 A A a a aaa AA 1 1 F atures co a
21. has not fully exited the ADF Replace the original documents in the scanner to restart the scan job Touch Restart job if page level recovery is active and the job is restartable The message clears A new scan job containing the same parameters as the previous job starts Touch Cancel Job if a scan job is processing when the attendance message appears This cancels the job and clears the message Touch Scan from Automatic Document Feeder if the page jam recovery is active Scanning resumes from the ADF immediately after the last successfully scanned page Touch Scan from flatbed if page jam recovery is active Scanning resumes from the flatbed immediately after the last successfully scanned page Touch Finish job without further scanning if page jam recovery is active The job ends at the last successfully scanned page but the job is not canceled Successfully scanned pages go to their destination copy fax e mail or FTP Insufficient Memory to Support Scanner Attachment The mono printer does not have at least 256 MB of total memory and the color printer does not have 384 MB or total memory therefore it cannot support the scanner This message occurs only during a power on reset 1 Turn the printer off Turn the scanner off 2 Install additional memory in the printer so the scanner will function with the printer 3 Turn the printer on Memory full cannot print faxes The attemp
22. next screen appears showing values Done Specify that a job is finished For example when scanning an original E document one can indicate that the last page is scanned and then the print SS job begins Done Back Return to the previous screen without saving any settings from the screen Note The Back button appears on each menu screen except for the home screen Home Return to the home screen Note The Home button appears on every screen except the home screen For more information see the Home screen on page 8 Reset active bin Reset active bin Define the active bin as the start bin the first bin to receive printed output in a set of linked bins Note This button only appears when the MFP is in a stopped state Grayed out button When this button appears it looks faded with a faded word on it It means the button is not active or is unavailable on this screen It was probably active on the previous screen but the selections made on the previous screen caused it to be unavailable on the current screen Gray button Touch this button to select the action appearing on the button 2 26 Service Manual Features 4036 307 308 Feature Feature name Description Menus gt Settings gt Copy Settings gt Number of Copies Menu trail line A line is located at the top of each menu screen This feature acts as a trail lt gives the exact location within the menus Touch any
23. of the underlined words to return to that menu or menu item The Number of Copies is not underlined since this is the current screen If this feature is used on the Number of Copies screen before the Number of Copies is set and saved then the selection is not saved and it does not become the user default setting Attendance message alert If an attendance message occurs which closes a function such as copy or fax then a blinking red exclamation point appears over the function button on the home screen This feature indicates an attendance message exists Menus Factory defaults are the function settings in effect the first time the MFP is turned on These remain in effect until they are changed To restore factory defaults select the Restore value from the Factory Defaults menu item When a value or setting is selected and saved it is stored in MFP memory Once stored these settings remain active until new ones are stored or the factory defaults are restored These settings are called user default settings since the user selects and saves them Note Settings chosen for faxing scanning e mailing and copying and settings for printing from the application may override the user default settings Menu map The following menu map provides an overview of the menus and menu items available from the control panel Reports Menu Settings Page Device Statistics Network Setup Page Wireless Setup Page Shor
24. page 4 4 Remove the two screws A Remove the paper present sensor B by lifting up Remove the paper feed 1 sensor C by lifting up pon 4 20 Service Manual 4036 307 308 Paper stop removal 1 Raise the paper stop A 2 Gently use a screwdriver to release the pins holding the paper stop in place Pick pad removal After scanning approximately 100 000 pages through the ADF the pick roll pad may be worn and you may experience problems with document feeding In this case replace the pick roll pad To remove the pick roll pad 1 Press the lever and open the ADF outer cover 2 Rotate upwards and pull out the pick roll pad Note Inspect the feed roller and clean as necessary Repair information 4 21 4036 307 308 Scanner cushion removal 1 Remove the document cover assembly See Document cover assembly removal on page 4 14 2 Remove the two screws A and remove the cover 3 Remove the five screws B 4 Lift the scanner cushion 4 22 Service Manual 4036 307 308 Control panel keypad board removal 1 Remove the control panel assembly See Control panel assembly removal on page 4 24 2 Disconnect the three cables A from the keypad board 3 Remove the six screws B that secure the board 4 Remove the board from the control panel assembly Repair information 4 23 4036 307 308 Control panel assembly removal 1 Remove the document cover assembly See
25. paper size selected is Letter Cancel Job See Cancel Jobs on page 2 22 Continue Touch Continue after a menu item or value on a screen is selected and more changes need to be made for a job from the original screen Once Continue is touched the original screen appears For example if one touched Copy on the home screen the Copy screen appears like Sample screen one on page 11 The following example shows how the Continue button reacts 1 Touch the select button by the Copy to box and a new screen appears 2 Touch MP Feeder and a new screen appears 3 Touch Legal and a new screen appears 4 Touch Next and a new screen appears 5 Touch Plain Paper for the type of print media needed 6 Touch Continue The Copy screen returns to allow other selections besides Copy to The other settings on the Copy screen available are Duplex Scale Darkness Collate and Copies Touch Continue to return to the original screen and make other setting T for a copy job before the Copy it button is touched to start the job Diagnostic information 2 25 4036 307 308 Other LCD touch screen buttons Button Button name Function or description Custom Allows for creating a custom button based on the user s needs Cancel Cancel an action or a selection or cancel out of a screen and return to the previous screen Select Select a menu The next screen appears showing menu items gt Select a menu item The
26. routing Give your document to the option and in a few steps it scans to the network and delivers it wherever to whomever you want With this scanner inefficient trips to the mailroom copier fax machine and to your workstation are a thing of the past This manual is for maintenance engineers It describes the maintenance areas installation disassembly and the main troubleshooting guides Take your time to read this manual thoroughly to obtain comprehensive knowledge about the scanner before servicing the unit Features Ease of use The control panel on the front of the scanner looks like a panel on a copier with standard phone keys added The operating steps follow the same procedure as that of a copier or fax machine Digital copier and full function fax machine When the option is connected to a Lexmark printer it performs convenient digital copying When connected to a telephone line the scanner performs a full fax function to send and to receive faxes Network scanning The scanner uses two color charge coupled devices CCD when scanning Through a network port at the rear of the printer the product is able to do network scanning Duplex scanning through the auto document feeder ADF To increase workgroup productivity the scanner uses the advance duplex scanning capability The scan speed limit is 20 ppm at 300 dpi resolution The auto document feeder can hold up to 50 pages at one time
27. servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the AN product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi e Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza e La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti
28. the Menus and Messages Guide for this option and the Service Manual for the base printer Wording for the codes may differ when this option is installed Unique scanner and faxing codes are listed below Error Sub ee code codes Displayed message Description Action 841 00 Image Pipeline Image pipeline ASIC Replace scanner control board 842 00 Scanner Failure Communication failure between See 842 00 Scanner failure on A1 and scanner control boards page 2 15 843 00 Scanner Failure Carriage mechanical failure See 843 00 Scanner failure on page 2 15 843 01 Scanner Failure ADF mechanical failure Replace ADF optical unit 844 00 Front scan module output Flatbed See 844 00 Front scan module level error output level error on page 2 15 844 01 Rear scan module output ADF See 844 01 Rear scan module level error output level error on page 2 16 844 02 Front scan module lamp Front Mono channel Front Color See 844 02 Front scan module level too low channels Front Red channel lamp level too low on page 2 16 Front Green Channel and or Front Blue channel is detected to have low lamp level 844 03 Rear scan module lamp Rear Mono channel Rear Color Replace ADF optical unit level too low channels Rear Red channel Rear Green channel and or Rear Blue channel is detected to have low lamp level Diagnostic information 2 3 4036 307 308
29. to identify problems with the printer Diagnostics Mode 000 000 000 000 O 0 O LP 2 3 Release the buttons after 10 4 Turn off the printer Press and hold the 3 and 6 buttons simultaneously Turn on the printer seconds The Diagnostics Menu group consists of menus settings and operations that are used to diagnose various printer problems Note While the Diagnostics menu group is active all host interfaces are offline See Diagnostics Menu on page 3 2 for more information Configuration Menu 000 000 000 000 O O Turn off the printer Press and hold the 2 and 6 buttons simultaneously Turn on the printer Release the buttons after 10 seconds The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Configuration menu CONFIG MENU on page 3 6 for more information Diagnostic aids 3 1 4036 307 308 Diagnostics Menu Entering Diagnostics Menu Turn on the printer PONHA Available tests Turn off the printer Press and hold 3 and 6 buttons simultaneously Release the buttons after 10 seconds The tests display on the operator panel in the order shown Note Some menus are not available depending on the configuration of the pri
30. wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein muB Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a viii A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tom
31. 1 Is the ADF CCD data cable securely attached to Go top step 2 Reseat ADF CCD the flatbed unit data cable and tighten the screws 2 Is the ADF CCD data cable securely attached to Replace the ADF CCD Reseat the ADF the ADF optical unit data cable CCD data cable 846 xx Front calibration strip Step Action and questions Yes No 1 Is flatbed calibration strip properly attached to the Replace flatbed Replace flatbed w flatoed with glass cover optical unit glass cover Remove flatbed with glass cover See Flatbed cover with glass removal on page 2 28 a A PA PA ee UE gt hd hd Shifted A o Skewed Aai left PA PA es A Y pun 4 Y vo ry AI 1 3 a TE Shifted S Dirty right pe r Bowed 848 00 Modem config ID mismatch Step Action and questions Yes No 1 Is the model a 4036 307 Replace the A1 board with Go to Step 2 check the back panel NOR 2 Is modem cable securely connected Go to step 3 Reseat modem cable 3 Is the modem cable damaged Replace the modem cable Replace or install the modem board Diagnostic information 2 17 4036 307 308 848 01 Modem config ID mismatch Step Action and questions Yes No 1 Is the model a 4036 307 Remove modem board and modem Replace the A1 board with check the back panel ane 40X2179 849 00 HD config ID mismatch Step Action and questions Yes No 1 Is the power ca
32. 25 FBR_AFE_D5 26 FBR_AFE_D4 27 GND 28 FBR_AFE_D3 29 FBR_AFE_D2 30 GND 31 FBR_AFE_D1 32 FBR_AFE_DO 33 GND 34 FBR_AFE_SEN 35 FBR_AFE_SCK 36 FBR_AFE_SDI J7 1 12 V 2 GND 3 GND 4 5 V J13 1 5 V 2 GND 3 3 3 V 4 3 3 V 5 MOD_DO 6 MOD_D1 7 MOD_D2 8 MOD_D3 9 GND 10 MOD_D4 11 MOD_D5 12 MOD_D6 13 MOD_D7 14 GND 15 MOD_DAO 16 MOD_DA1 17 MOD_DA2 18 GND 19 MOD_DA3 20 MOD_DA4 5 4 Service Manual Scanner control board 4036 307 308 Conn Pin ector no Signal J13 21 MOD_DA5 eony 22 GND 23 MOD_IRQ 24 MOD_WR 25 MOD_RD 26 MOD_CS 27 GND 28 MOD_RDY 29 MOD_PRES 30 MOD_RES J15 1 UI_RESET_NR 2 GND 3 TX1 4 TX1 5 TX2 6 TX2 7 CLKTX 8 CLKTX 9 GND 10 GND 11 RXD232_N 12 TXD232_N 13 TXO 14 TX0 15 GND 16 GND 17 24 V_LAMP_UI 18 24V LAMP UI J28 1 ADF LAMP ON R 2 ADF POWER SAVE R 3 24V ADF 4 24 V_ADF 5 ADF_CCD_BW_SEL_R 6 GND 7 ADFR_CCD_TRANS 8 GND 9 ADF_CCD_PHASE1_R 10 GND Connector locations 5 5 4036 307 308 Scanner control board Conn Pin ector no Signal J28 11 ADF_CCD_RESET_R cont 12 GND 13 ADF_CCD_CLAMP_R 14 GND 15 ADF_AFE_CLK_R 16 GND 17 ADF_AFE_RSMP_R 18 GND 19 ADF_AFE_VSMP_R 20 GND 21 ADFR_AFE_D7 22 ADFR_A
33. 307 308 Internal Components 291 293 Paper jam Paper path 294 Paper jam ADF CCD Motor Cable Flatbed CCD Carriage Transport Belt ADF CCD Motor Cable Power Supply Cooling fan Board Scanner Cooling Fan Control Board Modem Board 5 2 Service Manual 4036 307 308 Connectors Scanner control board Scanner control board Conn Pin ector no Signal J1 MDC_DET_R PROGRAM_CTRL_R TOP_FB_CN TOP_ADF_CN GND MDC_RXD_CN MDC_TXD_CN GND ADF_PAP_PRE S_CN FB_COV_CLOSED_CN GND MDC_RST_NR ojoj NI OD Aaj AJ OJN o a m J2 FB_LAMP_ON_R FB_POWER_SAVER_R 24 V_LAMP_UI 24 V_LAMP_UI 24 V_LAMP_UI FB_CCD_BW_SEL_R GND FB_CCD_TRANSFER GND FB_CCD_PHASE1_R GND FB_CCD_RESET_R GND FB_CCD_CLAMP_R GND FB AFE CLK R GND FB AFE RSMP R GND FB AFE VSMP R OO ON OD oa AJOJN a o a k m a wo A al o q a 00 co m o Connector locations 5 3 4036 307 308 Scanner control board Conn Pin ector no Signal J2 21 GND Kom 22 FBR_AFE_D7 23 FBR_AFE_D6 24 GND
34. A A aL 3 10 Wipe DISK ii dsc a ai cde a DAA ea 3 11 Key Repeat Initial Delay sa saimos saia a RR RA RARA RA AA 3 12 Key MEDCAcRale sos citer cies deep hacbin sed beuat wheat eet ee sake ee eee DO 3 12 Wiper MESSAGE corsrvorintarar ora DA EAN RG ORR ed RAS SAAS NR RAEI Rh ho mara 3 12 Exit Connguravon Men asa bc rar cae bard inh aoe in ada ache mined 3 12 Paper feed ams ixciidesitdcoabebaine eta ba wa lea O A deen eh eee eae ee ee 3 13 MENINAS tecccicecictteutenreieatseme tae we iodo Hawa 3 13 ACCESS COOKS GNC WAYS 6000 cc0ccexgqeranag nti na nena nea nd MMe ed Ras MRA a Rad KALE 3 14 Understanding jam MESSAGES 5 sis 0 00000 na RR wa ee RR RR CT arate a 3 14 Cl ring GINS aiden A ieee da si a 3 15 Clearing ADE Jams sia do somo a ee Pee ee te ae eee ec Hae 3 15 290 291 292 and 294 Scanner Jams 1 eee ee eee eens 3 15 Repair information ooo 4 1 Handling ESD sensitive Paria cicissiriisnii en acariciaba daa a 4 1 Service QUIGGINGS icc ids aii a A AAA AAA oneal 4 1 Removal procedures y aaa 0 a RR AR RR RAR FAA A BRA RA 4 2 HOMOVAIS ri A AAA A A yew sakes 4 2 Pans replacement senioraoto gt A Aaa 4 2 AINME SCIONS coa mica its ss wainieat tied aid Sain eee apa as 4 2 Fated COD Optical UM 1er said agate O eck OR ai ita 4 3 ADE OPtieal UMW Ss scasssipus didor ossada A gence AA 4 3 iv Service Manual 4036 307 308 Document input tray removal au a 0000 soa ada ea ew N RR BR RR A 4 3 ADF lower cover remova
35. Appears on the LCD whenever the MFP status includes a message requiring intervention Touch it to access the messages screen for more information on the message including how to clear it Tips All menus have a Tips button Tips is the context sensitive Help feature within the LCD touch screens FTP Access the File Transfer Protocol FTP menus A document can be scanned directly to an FTP site Fax Access the Fax menus 2 20 Service Manual 4036 307 308 Other LCD touch screen buttons may appear on the home screen They are Button Button name Function Release Held Faxes or Held Faxes if in Manual Mode There are held faxes with a scheduled hold time previously set To access the list of held faxes touch this button Search Held Jobs Search on any of the following items and return any matches User names for held or confidential print jobs Job names for held jobs excluding confidential print jobs Profile names Bookmark container or job names USB container or job names for supported extensions only Held Jobs Open a screen containing all the held jobs containers Lock Device This button appears on the screen when the MFP is unlocked and the Device Lockout Personal Identification Number PIN is not null or empty To lock the MFP 1 Touch Lock Device to open a PIN entry screen 2 Enter the correct PIN to lock the control panel which locks bot
36. D 8 XDATAP2 9 GND 10 XDATAP3 11 GND 12 XDATAP4 13 GND 14 GND 15 XDATAP5 16 GND 17 XDATAP6 18 GND 19 XDATAP7 20 GND 21 AM_RD1 22 AM_RD2 23 PAPER_OUT 24 AM_WRI 25 AMCLK 26 LOOP_OUT J8 1 FAN_FEEDBACK2 2 GND 3 FAN_POWER J11 1 5 V_SENSOR 2 GND 3 FB_COVER_OPEN Connector locations 5 11 4036 307 308 5 12 Service Manual 4036 307 308 6 Preventive maintenance This chapter describes procedures for printer preventive maintenance Follow these recommendations to help prevent problems and maintain optimum performance Safety inspection guide The purpose of this inspection guide is to aid you in identifying unsafe conditions If any unsafe conditions exist find out how serious the hazard could be and if you can continue before you correct the hazard Check the following items Damaged missing or altered parts especially in the area of the On Off switch and the power supply Damaged missing or altered covers especially in the area of the top cover and the power supply cover e Possible safety exposure from any non Lexmark attachments Lubrication specifications Lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemically attack polycarbonate parts Use IBM no 10 oil P N 1280443 Approved equivalents Mobil DTE27 Shell Tellus 100 Fuchs Renolin MR30 IBM no
37. Document cover assembly removal on page 4 14 2 Place the scanner on its back Note Make sure the glass pane is placed on a soft clean surface to avoid scratching the glass 3 Remove the four screws A to loosen the control panel assembly from the scanner A 4 Place the scanner right side up rock the control panel up and slide forward Note If you are going to reinstall the control panel assembly protect the touch screen from damage by placing on a clean soft surface 4 24 Service Manual 4036 307 308 5 Disconnect the cables from the touch screen B and from the keypad board C Repair information 4 25 4036 307 308 LCD HV inverter board removal Remove the control panel assembly See Control panel assembly removal on page 4 24 Disconnect the two cables A Remove the three screws B Lift the protective metal cover C PAN 5 Remove the LCD HV inverter board from the metal cage 4 26 Service Manual 4036 307 308 Control panel display assembly removal 1 Remove the control panel assembly See Control panel assembly removal on page 4 24 2 Disconnect the three cables A 3 Remove the six screws B 4 Turn the control panel assembly over carefully The bezel and display are loose 5 Lift the bezel C 6 Remove the control panel display assembly A y fa pa mm ie sae a Repair information 4 27 4036 307 308 Flatbed cover with glass removal 1
38. EA VET AE BE A ANT EME HES WARS ADE RAST ELE AE Hie Ait ASP in FEHR BE EMV IRA A BART Ru AT A ERE HA FF A E RESI ERA R ZANE PE Ss E HAD E WD FENE o WEK LEII m KR E WEJ Dit SEAH Bi RAES IR E PE tr E EE m FS Dt JE RHIZ AAA rir ro lo oz o PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar Safety information 1x 4036 307 308 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the scanner and the maintenance approach used to repair it Special tools and test equipment are as well as general environmental and safety instructions Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations
39. Edition September 8 2006 e A Lexmark 4600 MFP option Service Manual 4036 307 308 e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK 4036 307 308 Edition September 8 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all
40. FE_D6 23 GND 24 ADFR_AFE_D5 25 ADFR_AFE_D4 26 GND 27 ADFR_AFE_D3 28 ADFR_AFE_D2 29 GND 30 ADFR_AFE_D1 31 ADFR_AFE_DO 32 GND 33 ADFR_AFE_SEN 34 ADFR_AFE_SCK 35 ADFR_AFE_SDI 36 CCD_DET_R J46 1 24 V 2 GND 3 PS_RC J47 1 RXO_PO 2 RXo NO 3 RXO_P1 4 RX0_N1 5 TXO_PO 6 TXO_NO 7 TXO_P1 8 TXO_N1 9 PS_RC 10 GND 5 6 Service Manual Scanner control board 4036 307 308 Conn Pin ector no Signal J47 11 GND com 12 GND 13 GND 14 GND 15 GND 16 GND 17 GND 18 GND Connector locations 5 7 4036 307 308 Modem board Connector o Signal J69 1 5 V 2 GND 3 3 3 V 4 3 3 V 5 MOD_DO 6 MOD_D1 7 MOD_D2 8 MOD_D3 9 GND 10 MOD_D4 11 MOD_D5 12 MOD_D6 sE 13 MOD_D7 14 GND 15 MOD_DAO 16 MOD_DA1 17 MOD_DA2 18 GND 19 MOD_DA3 20 MOD_DA4 21 MOD_DA5 22 GND 23 MOD_IRQ 24 MOD_WR 25 MOD_RD 26 MOD_CS 27 GND 28 MOD_ROY 29 MOD_ RES 30 MOD_RES 5 8 Service Manual Power supply board AAANARAAAAAA VUVVUVVVVVVVVV 4036 307 308 O Oo O O O O OK Pi DQO OO
41. Motor cable 22 225 eee eee eee eee eee eee eee eeee 7 9 Control cooling fan 1 cooling 2 clips 7 9 AC jumper power cord 7 9 PCl cable 54sec teases cin ds sh ease te see mad ese ees ee mese ss E 7 10 Part number index 1 3 4036 307 308 40X2583 40X2584 40X2585 40X2586 40X2587 40X2588 40X2589 40X2593 40X2596 40X2597 40X2598 40X2660 40X2661 40X4278 PCI Cable 201 222222 eee tte petite ei e e e e a ese en 7 10 Scanner PCI card assembly err 7 10 Mono printer scanner card assembly 7 10 Paper present feed 1 ground cable nn 7 3 Document cover sensor cable 22 e errr eee ree ee eee 7 9 Control panel ground cable eee eee eee nono 7 9 Screws parts packet ere eee ee eee eee eee eee eee 7 10 Bezel rr eee ere rr re ere ee eee ee eee ee eee ee ee eee 7 5 Mono printer operator panel cover errr errr er eee eee 7 10 Color printer operator panel cover e ee ree errr eee eee 7 10 ADF upper cover sensor rrr rrr rere rr eee eee eee eee eee 7 3 Modem display toroid eee e err ree ee ee
42. OS oobi steals sence A aCe dale eae A A A dw A ane 2 27 MENUS eee re err eer ee A ee eer ee ere ree AR AA 2 27 MENU MAP 2356 236e6i0b otri o era QUIS GITA GDE dee 2 27 Diagnose AdS A 3 1 ACCESSING SEIVICE E E E a asian in id 3 1 Diagnostics Menu oia is a DE EA A ii E whe a eee a 3 2 Entering Diagnoses MEN asma sa meat rare O A Ra 3 2 PVGUNEDIO LESS sn ste do micras paisana adia Da dA aaa 3 2 EVENT LOG css usos rodas assi da abs dada SR dada dd a a Teses nines eas 3 3 Display Loj uq sas pas Pass dE Aita 3 3 FRACOS sms see ro dad ad O a o eR AIAG MRE EER 3 3 DICA LDO 22 Cece its ESSE SEDE DDS DES DEDE GS E PD EDS IENE rs 3 4 SCANNER TESTS 260i rapa pires Si 3 4 A E T a ET ia ite aides aa pa e eee 3 4 Feed TOS pese sora it PET Edi LESS pad Dada ga yes 3 4 Scanner Manual RegisratioM vesical oe 3 4 Sensor TESIS cosido rado 3 5 Configuration menu CONFIG MENU oooccccoc eee eee eee 3 6 Entering Configuration M nu secar A dna 3 6 AValable MENUS criada ais es a a 3 6 pira CI RR NPR TO INR EINS TEN DR PINA AEDE 3 6 Panel MENUS a A a 3 6 Format Fax SODA siste sidade dd id dad dinda ii Da Spark 3 7 ADP EQO Erase qua td ado de a a eae E e 3 7 FB Edge Erase sii ma osmose A RR A A eee esta 3 7 Automatic Scanner Registration sussasissasassasaca rasas ama rasa ns asa ns asia came 3 8 EVENT LOG sas risa cate OE e O RE DI Breen FE 3 9 JOBS n DISK sara di A AAA AA A se E Sr otis 3 9 Disk Encryption sis san RR A RA AR E A A
43. Sassi assis ds a dA DA A seas A wie Da 5 3 Modem board srs 00 0000 ti ee sda sete ronn RR RARA A A a ea 5 8 Power supply board s6 icici ska dsa dada pesar dane AAA 5 9 Al boat ira pa AAA 5 10 Preventive Maintenance o ooooooococococoo coco 6 1 Safety inspection guide sc cea a A A AR SM 6 1 Lubrication specifications lt lt coca a RA CD AC AR 6 1 Scheduled Maintenance ici e a ii A id wa aoe 6 1 Table of contents V vi 4036 307 308 Parts catalog How to use this parts catalog Assembly 1 Assembly 2 Assembly 3 Assembly 4 Assembly 5 Service Manual O IR 7 1 aiii era e 7 1 ADE ASSOMDIY teia da RS qi id as dat 7 2 Control patiel lt lt 2c6s iria GA Eee Se 485545556405 65 7 4 LENIN isa Das oa Se ET A RESE ios ed ae ola des O 7 6 Electronic e css sesta std dt id datada dia tddi 5004600040004 7 8 MISCENANCOUS seovrociorsic rra SOREN E RI EER ad 7 10 TE AA N RE A ee l 1 niona a dd RS E DS A RS ded de A 1 3 4036 307 308 Safety information Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts e The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others e There may be an increased risk of electric shock and personal injury during disassembly and
44. The first relies on the scanner internal diagnostics to report error codes The second uses troubleshooting techniques to isolate the problem In many cases the internal error codes will help you to locate the source of the problem quickly If no error codes are reported or if the error codes do not locate the source of the problem refer to the Symptom Tables e If you have an error message or user message check the following Error codes and messages on page 2 3 User attendance messages on page 2 6 Does the POR stop Check the Power On Self Test POST sequence on page 2 2 Do you have a symptom rather than an error message Symptom tables on page 2 2 Scan module does not move to home position on page 2 2 Reading is not performed on page 2 2 Image does not appear on page 2 2 Large jitter on page 2 2 Reading position deviation on page 2 2 Image unclear on page 2 2 Strange sound generated flatbed on page 2 2 Frequent paper jam double feed or skew on page 2 2 Strange sound generated ADF on page 2 2 e Additional information can be found at the following locations Control panel and buttons on page 2 18 Menus on page 2 27 Service checks on page 2 13 Note There may be printer error messages that are not contained in this service manual Call your next level of support for assistance
45. abs D and close Reopen and replace the screws inside the ADF upper cover Repair information 4 7 4036 307 308 ADF upper cover removal 1 Remove the ADF outer cover See ADF outer cover removal on page 4 7 2 Pivotthe ADF upper cover to remove ADF lamp removal 1 Remove the paper feed assembly See Paper teed assembly removal on page 4 16 2 Turn the paper feed assembly over and remove the two screws A 4 8 Service Manual 4036 307 308 3 Remove the lamp cover B and set it aside B 4 Note the position of the two leaf springs C on the right and left so you can replace them 5 Remove the two screws D 6 Remove the metal shield Repair information 4 9 4036 307 308 7 Remove the lamp cable from the channel Note Run registration if you are installing a new ADF lamp See Configuration menu CONFIG MENU on page 3 6 4 10 Service Manual 4036 307 308 ADF motor distribution board removal 1 Remove document cover assembly See Document cover assembly removal on page 4 14 2 Remove the two screws A and remove the cover 3 Remove the five cables B 4 Remove the two screws C 5 Remove the board Repair information 4 11 4036 307 308 ADF optical unit removal Warning Do not loosen any screws with red coating 1 Remove the ADF lower cover See ADF lower cover removal on page 4 4 2 Disconnect the three cables A 3
46. and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Appendix A contains service tips and information Appendix B contains representative print samples N 99 Bw N Conventions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software The are several types of caution statements CAUTION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task CAUTION This type of caution indicates a hot surface gt gt D CAUTION This type of caution indicates a tipping hazard X Service Manual 4036 307 308 1 General information Overview The Lexmark 4600 MFP option is a multifunction solution that offers integrated print copy fax and color network scanning capabilities for increased small workgroup productivity The option is easy to use and provides low cost access to key office functions including fax from workstation network color copying scanning and electronic document
47. ar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presen a de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Service Manual Informaci de Seguretat A 4036 307 308 La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients gt o 2 o HH o H Pippe 2 y lo rot 2 con ola rin a PA H mlo no gt 2 22 A Or 2a Os 2 y 32 H o T r mum 20 o to o _ gt t doa uv gt E To t T go u H gt ri gt THE 40 o gt TI OF A o Eu mE o 9 2 pi r 9 o ie H 2a o H of ct x do 4 lo gor e AE IS a dim gt a 4 RB ARE E m AG ATA ili J A
48. as been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD Touch gt next to either Enable or Disable If you remove an encrypted disk from a device and then try to install another disk Di sk Corrupted Reformat appears on the LCD You can format the newly installed disk or remove it from the device Contents will be lost Continue appears on the touchscreen Touch No to cancel or Yes to proceed If you select Yes the printer performs the selected action on the hard disk The following graphic appears when the encryption process is selected Formatting Disk 1 2 0 Es DO NOT POWER OFF The panel provides many progress indicators during the two stage process e 1 2 indicates that the process is currently in the first stage e 0 indicates the progress of the current stage of the process The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage 3 10 Service Manual Wipe Disk 4036 307 308 When the first stage of either process completes the printer displays either of the following graphics depending on the process selected and then begins the second stage of the process Encrypting Disk 2 2 0 no DO NOT POWER OFF The entire process is complete when the progress bar appears completely shaded and the
49. ass 77 Flatbed CCD lamp assembly 2 2 eee eee eee eee eee eee 77 Carriage transport belt nT Flatbed lamp CCD inverter board 7 Document cover sensor board 2 2 eee eee eee eee ee eee 7 7 A1 board with modem model 308 only 7 9 Modem board model 308 only 7 9 Power supply board 5 252 e errr reer errr errr non 7 9 Flatbed motor cable 16 pin 2 2 eeee eee eee nono 7 9 Flatbed CCD cable 36 pin 2 eee eee eee 7 9 Display cable 2 2 2 2 22 2022 r e ee eee ee eee eee eee n no 7 9 Hard drive data cable 80 pin 7 9 Modem to scanner control cable 30 pin model 308 only 7 9 Power distribution cable 2 3 pin 7 9 AC power cable 3 3 pin 22 ee ee nnn en eee ee eee 7 9 Hard drive PS cable 4 pin 7 7 7 7 9 A1 to scan control cable 12 pin eee eee eee 7 9
50. avigation is possible from this screen so there are other options available on the screen besides selecting Back Diagnostic information 2 23 4036 307 308 Sample screen two Rs ync server AS Executive 7 25x10 5in Tabloid 11x17in 2 24 Service Manual JIS B5 182x257mm e JIS B4 257x364mm Letter 8 5x 1 lin 4036 307 308 Information on LCD touch screen buttons Button name Function or description Down arrow Touch the down arrow to move down to the next item in a list such as a list of menu items or values The down arrow does not appear on a screen with a short listing lt only appears if the entire listing cannot be seen on one screen On the last screen of the listing the down arrow is gray to indicate that itis not active since the end of the list appears on this screen Up arrow Touch the up arrow to move up to the next item in a list such as a list of menu items or values When on the first screen presented with a long list the up arrow is gray to indicate that it is not active On the second screen which is needed to show the rest of the listed items the up arrow is blue to show that it is active Unselected radio button This is an unselected radio button Selected radio This is a selected radio button Touch a radio button to select it The radio button button changes color to show that it is selected In Sample screen two the only
51. ble connected to the hard Go to step 2 Securely connect the drive and the scanner control board cable 2 Is the data cable connected to the hard Replace the hard drive Securely connect the drive and the scanner control board cable Control panel and menus Control panel and buttons Most print settings can be changed from the application in use or the print driver Settings changed from the application or print driver apply only to the job being sent to the MFP Changes made to print settings from an application override changes made from the control panel If a setting cannot be changed from the application use the option control panel MarkVision Professional or the Embedded Web Server EWS pages Changing a setting from any of these makes that setting the user default Note Whenever a touch screen MFP is attached to a printer the printer operator panel and any printer operator panel buttons are disabled The only panel and buttons that are functional are those on the MPF option control panel The MFP control panel consists of LCD touch screen Indicator light J OOO Numeric pad agp asterisk key EE Dial pause Backspace ai Clear All Start N00 RES i O 6 fe 2 18 Service Manual Legend 4036 307 308 Control panel item Function LCD The liquid crystal display LCD shows home screen buttons menus menu items and values lt allows for making se
52. ces a jam can occur clearing the paper path is fairly easy Paper jams can occur in three areas the front of the scanner inside the scanner and at the rear of the scanner Jams in the front of the scanner occur in the input options or the duplex tray Jams inside the scanner occur in two locations and require the removal of the print cartridge Jams can also occur at the rear of the scanner Note The following clearing jam instructions may seem out of numerical sequence However they have been grouped to help you quickly clear the print path To go to a specific jam see Understanding jam messages on page 3 14 Note Refer to the printer service manual for other paper jams Clearing ADF Jams 290 291 292 and 294 Scanner Jams Remove all original documents from the ADF Open the top ADF cover and remove any jammed pages Open the document cover assembly and remove any jammed pages Close the document cover assembly Close the top ADF cover AA Diagnostic aids 3 15 4036 307 308 3 16 Service Manual 4036 307 308 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts use the following instructions in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensiti
53. ch gt to select FB Edge Erase from the Configuration Menu The panel displays the setting s name in the header and lt q setting s current value below the header row 2 Touch gt to increase the value or lt q to decrease the value 3 The values are 0 through 6 The default is 3 4 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Diagnostic aids 3 7 4036 307 308 Automatic Scanner Registration To perform the Automatic Scanner Registration 1 Obtain two pieces of colored paper A4 or letter for the automatic registration Use a light blue sheet or other solid color paper 2 Touch gt to select Automatic Scanner Registration from the Configuration Menu Please place a piece of dark colored paper on the Flatbed and in the ADF 3 Place a colored piece of paper in the ADF making sure the edge guides are properly adjusted Place another piece of paper A4 or letter on the flatbed Touch Start 4 The touchscreen displays DO NOT POWER OFF Scanner Registration When complete a screen similar to the following should appear Scanner registration successfully completed 5 Touch Continue 3 8 Service Manual 4036 307 308 EVENT LOG The event log provides a history of printer errors The event log can only be printed in CONFIG MENU Additional options are available in DIAGNOSTICS See EVENT LOG on page 3 2 To print the event log 1 To
54. contacts and spare part mounting Assemble in the reverse order of disassembly SAP ANS Alignment screws Alignment screws for the CCD board in the optical unit are as shown These screws have a red coating indicating they should never be loosened 4 2 Service Manual 4036 307 308 Flatbed CCD optical unit Do not loosen ADF optical unit Do not loosen Document input tray removal 1 Press down on the latches A on the top of the document input tray and tilt the document tray back 2 Disconnect the paper length connect cable B 3 Press the tabs C on the side to release the document input tray from the ADF Repair information 4 3 4036 307 308 ADF lower cover removal 1 Remove the document input tray See Document input tray removal on page 4 3 2 Remove the ADF upper cover See ADF upper cover removal on page 4 8 3 Remove the four screws A 4 4 Service Manual 4036 307 308 5 Disconnect the ground cable B Repair information 4 5 4036 307 308 7 Disconnect the paper present paper feed cables D from the ADF sensor board 8 Remove the ADF lower cover 4 6 Service Manual 4036 307 308 ADF outer cover removal 1 Press the lever A to open the ADF outer cover 2 Remove three screws B 3 Remove the ADF outer cover Installation note To reinstall the ADF outer cover close the ADF upper cover slide the ADF outer cover hinges C under the t
55. device s modem doesn t match the actual modem installed in the device 848 00 Modem Config ID A device doesn t have a modem See 848 00 Modem config ID Mismatch installed even though its mismatch on page 2 17 Configuration ID indicates that a modem should be present 848 01 Modem Config ID A device has a modem installed See 848 01 Modem config ID Mismatch but its Configuration ID indicates mismatch on page 2 18 that a modem shouldn t be present 849 00 HD Config ID Mismatch A device doesn t have a hard Replace hard drive drive installed even though its Configuration ID indicates that a hard drive should be present See 849 00 HD config ID mismatch on page 2 18 Diagnostic information 2 5 4036 307 308 User attendance messages Additional messages may appear and most are documented in the Menus and Messages Guide for this option and the Service Manual for the base printer The messages listed below pertain to the scanner portion rather than the base printer User attendance messages Error code Sub codes Display text Description Action Clean scanner glass During a scamner calibration the firmware detects that a scanner ADF or the flatbed scanner glass may be dirty Touch Cancel Job if a scan job is processing when the attendance message appears This cancels the job and clears the message Touch Scan from Automatic Document Feeder if the page
56. e een enn nee eee eee eee 7 3 Paper stop 2 2 eee en eee eee eee 7 3 Scanner cushion 7 3 ADF upper cover lt de seas sue Stee ete antes ns eee Ge tie cee es 7 3 ADF outer cover 73 ADF lower cover assembly 73 Pick pad 2222222222 7 3 Pick roller assembly 2 7 2022 e rere reer eee ee eee eee eee eee 7 3 Paper present feed 1 sensors Ea Paper length sensor 7 3 ADF FF to motor distribution cable 7 3 Paper feed motor cable 4 pin 7 3 ADF paper feed motor 73 ADF interface board 2222 nn 73 ADF sensor cable 6 pin Ta ADF CCD motor cable 10 pin 7 3 ADF CCD data cable 26 pin nn eee 7 3 ADF motor distribution board 7 3 Control panel cover 2 2 5 2e reer eee eee ee rrr 7 5 Keypad board 7 5 Display panel assembly eee een ne eee eee eee 7 5 LCM HV inverter board 2255 err errr errr reer rere 7 5 FEC cable aims sas soma siste e A chs se he A 7 5 Flatbed cover with gl
57. e eee 7 9 AC power cord toroid 2 errr ee ee eee ee eee eee 7 9 Color printer scanner card assembly 7 10 l 4 Service Manual
58. e setting s current value lt q Isetting s current value pp Use the arrows to select from Letter Legal or A4 3 Touch START to begin Feed Test Testing displays 4 Touch Back to return to the Diagnostics Menu Scanner Manual Registration 1 Touch gt to select Scanner Manual Registration from SCANNER TESTS 2 The panel displays the setting s current value lt q settings current value gt Use the arrows to select the new value The following settings are listed E Scanner Manual Registration FB Left Margin FB Top Margin 0 AA ADF Front Left Margin ADF Front Top Margin ADF Rear Left Margin AAAA VWWUVUVV ADF Rear Top Margin 3 Touch Submit to make the changes 3 4 Service Manual 4036 307 308 Sensor Tests The following tests are available ADF cover Open ADF Exit Sensor ADF Interval ADF Jam Removal ADF Paper Present FB Cover Open Home Sensor SCAN_QRY_PAPER_SIZE_ADF_LONG SCAN_QRY_PAPER_SIZE_ADF_WIDTH1 SCAN_QRY_PAPER_SIZE_ADF_WIDTH2 SCAN_QRY_PAPER_SIZE_ADF_WIDTH3 SCAN QRY PAPER SIZE FB LONG SCAN QRY PAPER SIZE FB MEDIUM SCAN QRY PAPER SIZE FB SHORT SCAN SENSOR FIRST SCAN BIT SCAN SENSOR SECOND SCAN BIT Diagnostic aids 3 5 4036 307 308 Configuration menu CONFIG MENU Entering Configuration Menu Turn off the printer Press and hold 2 and 6 buttons simultaneously Turn on the printer Release the buttons after 10 seconds PONH Available menus
59. ed page but the job is not canceled Successfully scanned pages go to their destination copy fax e mail or FTP Replace j ammed originals if restarting job One or more messages that interrupted a scan job are now cleared Replace the original documents in the scanner to restart the scan job Touch Restart job if page level recovery is active and the job is restartable The message clears A new scan job containing the same parameters as the previous job starts Touch Cancel Job if a scan job is processing when the attendance message appears This cancels the job and clears the message Touch Scan from Automatic Document Feeder if the page jam recovery is active Scanning resumes from the ADF immediately after the last successfully scanned page Touch Scan from flatbed if page jam recovery is active Scanning resumes from the flatbed immediately after the last successfully scanned page Touch Finish job without further scanning if page jam recovery is active The job ends at the last successfully scanned page but the job is not canceled Successfully scanned pages go to their destination copy fax e mail or FTP 2 8 Service Manual User attendance messages continued 4036 307 308 Error Sub Panes code codes Display text Description Action Restore held jobs Held jobs are found on the Touch Yes to restore the held jobs to the hard disk after a powe
60. en the attendance message appears This cancels the job and clears the message Touch Scan from Automatic Document Feeder if the page jam recovery is active Scanning resumes from the ADF immediately after the last successfully scanned page Touch Sean from flatbed if page jam recovery is active Scanning resumes from the flatbed immediately after the last successfully scanned page Touch Finish job without further scanning if page jam recovery is active The job ends at the last successfully scanned page but the job is not canceled Successfully scanned pages go to their destination copy fax e mail or FTP Touch Restart job if job recovery is active and the job is restartable The message clears A new scan job containing the same parameters as the previous job starts 294 00 Scanner jam The scanner detects a jam at Remove all original documents from the remove all the ADF second paper feed ADF The message clears originals fromthe sensor scanner 294 01 Scanner jam The scanner detects a jam at Remove all original documents from the remove all the ADF second paper feed ADF to clear the jam The message clears originals fromthe sensor while the scanner is scanner idle 296 Scanner locked The scanner carriage lock is Release the lock under the scanner release lock under engaged p scanner Touch Continue 298 01 Scanner Missing The MFP detects after 1 Turn the printer off 2 Plug both scanner cables into the connect
61. er cover removal on page 4 8 Remove ADF optical unit See ADF optical unit removal on page 4 12 Remove the paper feed motor See Paper feed motor removal on page 4 17 Remove the ground wire screw A Unplug the three cables B IS 7 Lift the paper feed assembly from the frame Note Run registration if you are installing a new paper feed assembly See Configuration menu CONFIG MENU on page 3 6 4 16 Service Manual 4036 307 308 Paper feed motor removal 1 Remove the ADF lower cover See ADF lower cover removal on page 4 4 2 Remove the three screws A securing the paper feed motor 3 Disconnect the cable B 4 Remove the paper feed motor Repair information 4 17 4036 307 308 Paper feed roller removal 1 Press the lever A to open the ADF outer cover 2 Push down on the latch B securing the paper feed roller A B 4 18 Service Manual 4036 307 308 Paper length sensor removal 1 Remove the document input tray See Document input tray removal on page 4 3 2 Turn the document input tray over 3 Remove the five screws A on the document input tray inner cover 4 Disconnect the paper length sensor cable B from the card Repair information 4 19 4036 307 308 5 Pull the sensor up to remove it from the document input tray E Paper present paper feed 1 sensors removal Remove the ADF lower cover See ADF lower cover removal on
62. erisk is used as part of a fax number or as an alphanumeric character Diagnostic information 2 19 4036 307 308 Home screen After the MFP is turned on and a short warm up period occurs the LCD shows the following basic screen which is referred to as the home screen Use the LCD touch screen home screen buttons to open a menu Once in a menu use other buttons to scroll through a list of menu items or values select a value to change the user default setting and respond to messages Copy E Fax E mail En vy Menus Status Ready Toner low E Touch any button to begin ya Tips Menus Status Message Bar Legend Button or screen item Function Copy Access the Copy menus If the home screen is shown press a number to access the Copy menus too E mail Access the E mail menus It is possible to scan a document directly to an E mail address Menus A key is shown on the button Access the menus These menus are only available when the MFP is in the Ready state The Menus button is on a gray bar called the navigation bar The bar contains other buttons described as follows Status message bar Shows the current MFP status such as Ready or Busy Shows MFP conditions such as Toner Low Shows intervention messages to give instructions on what the user should do so the MFP can continue processing such asClose door or insert print cartridge Status Supplies
63. gt to select Key Repeat Initial Delay from the Configuration Menu 2 Touch gt to increase the value or dl to decrease the value 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Wiper Message To change this setting 1 Touch gt to select Wiper Message from the Configuration Menu 2 Touch or lt j to change the value The values are On default and Off 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Exit Configuration Menu Touch Exit Config Menu to exit the Diagnostics Menu andResetting the Printer displays The printer performs a POR and the printer returns to normal mode 3 12 Service Manual 4036 307 308 Paper feed jams By carefully selecting print media and loading it properly you should be able to avoid most paper jams If jams do occur follow the steps outlined in this section To resolve the paper jam messages you must clear the entire paper path and then touch Continue to clear the message and resume printing The MFP prints a new copy of the page that jammed if Jam Recovery is setto On or Auto however the Auto setting does not guarantee the page will print Identifying jams If the MFP jams the appropriate jam message will be displayed on the touch screen Print status message bar Menus AStatus Supplies See the diagram on Access doors and trays on page 3 14 for an overview of the paper path
64. h the control panel buttons and the touch screen buttons Once the control panel is locked the PIN entry screen clears and the Lock Device button is replaced with the Unlock Device button Note If an invalid PIN is entered Invalid PIN appears A pop up screen appears with the Continue button shown Touch Continue The home screen returns with the Lock Device button shown Unlock Device This button appears on the screen when the MFP is locked The control panel buttons and shortcuts cannot be used while it appears and no default copy starts may occur To unlock the MFP 1 Touch Unlock Device to open a PIN entry screen 2 Enter the correct PIN to unlock the numeric keypad 0 9 and the Backspace button on the control panel Note If an invalid PIN is entered Invalid PIN appears A pop up screen appears with the Continue button shown Touch Continue The home screen returns with the Unlock Device button shown Diagnostic information 2 21 4036 307 308 Button Button name Function Cancel Jobs and Network print job copy job e fax profile FTP e mail send Open the Cancel Jobs screen The Cancel Jobs screen shows any of the following items under three headings on the screen which are Print Fax Each heading has its own list of jobs shown in a column under it Each column can only show three jobs per screen Each job appears as a button If more than three jobs exist in
65. he paper feed motor Replace the Replace the ADF paper feed motor unit Strange sound generated flatbed Step Action and Question Yes No 1 Inspect the carriage transport belt Replace the carriage Go to step 2 Is the belt damaged transport belt 2 Is the rail dirty Clean the rail with isopropyl Replace the flatoed CCD alcohol assembly 842 00 Scanner failure Step Action and Question Yes No 1 Check the A1 to scan cont cable Reseat A1 to Go to step 2 Is either end of the cable loose scan coulcable 2 Does the A1 to scan cont cable have nay visible Replace A1 to Replace A1 damage scan cont cable board 843 00 Scanner failure Step Action and Question Yes No 1 Check the flatbed motor cable Reseat flatbed Go to step 2 Is either end of the cable loose motercahla 2 Does the flatbed motor cable have any visible Replace flatbed Replace flatbed damage motor cable optical unit 844 00 Front scan module output level error Step Action and questions Yes No 1 Check the flatbed lamp Go to step 3 Go to step 2 Is the lamp on brightly 2 Is the flatbed lamp on dimly Replace flatbed inverter Replace flatbed lamp board Diagnostic information 2 15 4036 307 308 Step Action and questions Yes No 3 Is the flatbed CCD cable securely Replace flatbed optical Reset flatbed CCD connected unit cable 844 01 Rear scan module output level error Step Action and questions Yes No 1 Check the ADF lamp Go to step 3 Go to s
66. information is available when you print the event log from Diagnostics Menu rather than Configuration Menu The Event Log printed from the Diagnostics Menu includes e Detailed printer information including code versions e Time and date stamps Page counts for most errors e Additional debug information in some cases Model and Event Log Serial number Lexmark X844e fl xcoccconoc Printer information 4 Panel display when error occurred _ Page count Earliest error code Next error code The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis To print the event log Touch amp gt to select Print Log from EVENT LOG Diagnostic aids 3 3 4036 307 308 Clear Log Use Clear Log to remove the current information in the Event Log This affects both the viewed log and the printed log information 1 Touch gt to select Clear Log from the Event Log menu 2 Touch gt to select Yes to clear the Event Log or touch gt to select NO to exit the Clear Log menu If YES is selected Del eti ng EVENT LOG displays on the screen SCANNER TESTS ASIC Test A pattern appears and ASI C Test Passed displays If xxxxxx displays the test was unsuccessful Press Stop 0 to return to the SCANNER TESTS menu Feed Test To run the Scanner Feed test 1 Touch gt to select Feed Test from the SCANNER TESTS menu 2 The panel displays th
67. jam recovery is active Scanning resumes from the ADF immediately after the last successfully scanned page Touch Scan from flatbed if page jam recovery is active Scanning resumes from the flatbed immediately after the last successfully scanned page Touch Finish job without further scanning if page jam recovery is active The job ends at the last successfully scanned page but the job is not canceled Successfully scanned pages go to their destination copy fax e mail or FTP Touch Restart job if job recovery is active and the job is restartable The message clears A new scan job containing the same parameters as the previous job starts Disk Full Job Canceled Scan The scan job cancels or stops due to insufficient hard disk space Note The scanner finishes scanning currently committed pages in the ADF but data is lost when the job cancels itself Touch Continue to clear the message Fax Memory Full There is no memory to complete a fax job Any attempted fax jobs are canceled Touch Continue to clear the message 2 6 Service Manual User attendance messages continued 4036 307 308 Error code Sub codes Display text Description Action If restarting job replace originals that have not begun to exit the scanner One or more messages that interrupted a scan job are now cleared A situation exists where a page is not completely scanned but it
68. king C Tick ADF 1 2 Service Manual 4036 307 308 General specifications Optical Resolution 600x300 dpi Document Capacity 50 sheets Document Document size Max 8 5 x 14 inch W x L Min 4 5 x 5 5 inch W x L Thickness 0 05 0 15 mm Tools required for service Flat blade screwdriver 1 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic short blade Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Acronyms ADF CCD CCFL CDB CRU ESD FRU HV LCM LED LV MFD PCBA Vac V de Automatic Document Feeder Charge Couple Device Cold Cathode Fluorescent Lamp Command Descriptor Blocks Customer Replaceable Unit Electrostatic Discharge Field Replaceable Unit High Voltage Liquid Crystal Module Light Emitting Diode Low Voltage Multi Function Device Printed Circuit Board Assembly Volts alternating current Volts direct current General information 1 3 4036 307 308 1 4 Service Manual 4036 307 308 2 Diagnostic information Start CAUTION AN Unplug all power from the electrical outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the scanner Disconnect any connections between the scanner and the printer This chapter describes two methods to solve the operational problems
69. l aiii bae neds seeded ae das Ed 4 4 ADF QUIEF COVEFTEMOVAl se crmarrrsa a no AA A A AAA OA 4 7 ADF upper Cover removal assa maia sianiia os cam RR RR A EO OC RR AIR 4 8 ADF lamp removal assis sida da Ge dd wee dd DA A DDS O ma eee koa 4 8 ADF motor distribution board removal o ooococcnccnn eee 4 11 ADF optical unit removal ssssusissaassass presa sida Dada O Da dab ed GA deine 4 12 ADF sensor board removal sas aspnsansriadssstda rica Rd da a Re ede Ree a A 4 13 ADF upper cover sensor removal coocccconcc eee eee eee eee eee eee eee 4 13 Document cover assembly removal 000 c cece eee ee eee ee eee e eee eens 4 14 Paper feed assembly removal 156 cc2cakcitdata pain eee sa Serkan dm mined amine a me 4 16 Paper feed motor removal xiii ri e dd 4 17 Paper teed roller removal aiiaesita sidra sia iria AA AE 4 18 Paper length SEnsorremoval coccion AAA A 4 19 Paper present paper feed 1 sensors removal o ococccconnno 4 20 Paper stop removal siii a sh bad Sees aces DS pd ES abut edu weds 4 21 Pick pad removal sisson sacs A seeds RA aha LOR PRU Hae eR Mew dda 4 21 Scanner CUSHIONTEMOVAl sas sas a ead ease A e aurea 4 22 Control panel keypad board removal 0 0 cece eee eee eee eee 4 23 Control panel assembly removal 000 cece e eee eee e eee eee eee 4 24 LCD HVY inverter board removal js 03 0000300 sans asse se ER A AD A eR 4 26 Control panel display assembly removal 00 cece eee eee eee eee 4 27 F
70. latbed cover with glass removal oooooccoocnoccnc e eee eee eee e eee eees 4 28 Carriage transport belt removal xs ss ss ica a ad ae ae Sade AA A 4 29 Flatbed CCD optical unit removal 0 0 cece eee eee eee e bitmi eee eee 4 30 Flatbed lamp assembly removal isa ceded dead desma DRA 4 32 Flatbed lamp inverter board removal 0 0c c cece cence eee eee eee e eee eens 4 34 Bottom plate removal 00 cas saa saad nian dn dana cama ARA ame no 4 35 Hard disk drive A1 board scanner control board power supply board and modem board removals 4 36 Scanner control board removal a suas jaca a eee sa ma eee eee bee eee wo 4 37 Hard disk drive assembly removal 000 cece eee eee eee 4 38 Modem Board removal curia AA A dees a a 4 39 Power supply board removal ii ais a saia sea sia sala ae ee O A RA Oa me RR A 4 39 Pl DOGIGTEMOVEl nociones tanda abia ia tee eee ee 4 40 Control codling fan TEMOVAl s acess cia aa a e ie ah ta Mik eee AAA ee AAA 4 41 Document cover Sensor removal siii ri in Aa 4 42 Printer operator panel cover removal color printer 00 cece eee eee eee 4 42 Printer operator panel cover removal mono printer 0 0 c eee eee eee eee 4 43 CONHECIA MENDONS criar pasais 5 1 Scanner mechanism overview and locations 2 00 cece eee eee eee 5 1 A A de we TODA PEGA dA bad a tia Dida 5 1 Internal COMPONEOIS qo renata 002 IAEA AAA dd 5 2 i t amora samira das ria A a E O A A 5 3 SCanher control board
71. lections within Copy Fax and so on Indicator light Gives information about the status of the MFP using the colors red and green Status Indicates Off MFP power is off Blinking green MFP is warming up processing data or printing a job Solid green MFP is on but idle Solid red Operator intervention is required 0 9 Note Referred to as the numeric keypad Enter numbers when the LCD screen has a field that accepts the entry of numbers Also use these buttons to dial phone numbers for faxes Note If a number is pressed while on the home screen without pressing the button first the Copy menu opens and changes the Copy Quantity Pound or number character Press this button For a shortcut identifier Within phone numbers For a Fax number with a enter it twice From the home screen the Fax Destination List menu item E mail Destination List menu item or Profile List menu item to access shortcuts Dial Pause Cause a two or three second dial pause in a fax number The button only functions within the Fax menu or with fax functions Redial a fax number from the home screen When outside of the Fax menu fax function or home screen an error beep sounds if Dial Pause is pressed When sending a fax in the Fax To field a Dial Pause press is represented by a comma Clear All When in the function menus such as Copy Fax E mail and FTP it returns all settings to
72. n 8 40X2547 ADF paper feed motor 9 40X2548 ADF interface board 10 40X2533 11 40X2549 12 40X2543 13 40X2546 14 40X2552 15 40X2534 16 40X2541 17 40X2586 18 40X2192 19 40X2184 20 40X2598 21 40X2537 A A a a a a a aa a aaa a a a a a a a a E RR GR A SI GR ES A RR E aoe GR Game q 22 40X2183 23 40X2536 24 40X2535 25 40X2540 asa q asa qa Paper stop ADF sensor cable 6 pin ADF FF to motor distribution cable Paper feed motor cable 4 pin ADF motor distribution board Scanner cushion Paper present feed 1 sensors Paper present feed 1 ground cable ADF lamp Paper feed assembly with paper feed 2 sensor ADF upper cover sensor ADF lower cover assembly including ADF lower cover 1 Mylar 1 ADF optical unit assembly ADF outer cover ADF upper cover Pick roller assembly Parts catalog 7 3 4036 307 308 Assembly 2 Control panel 7 4 Service Manual Assembly 2 Control panel 4036 307 308 Asm Part Units Units Description Index number mach FRU 2 1 40X2593 1 1 Bezel 2 40X2556 1 1 Display panel assembly 3 40X2555 1 1 Keypad board 4 40X2558 1 1 FFC cable 5 40X2557 1 1 LCM HV inverter board 6 40X2554 1 1 Control panel cover Parts catalog 7 5 4036 307 308 Assembly 3 Lower scanner 7 6 Service Manual 4036 307 308 Assembly 3 Lower scanner Asm Part Units Units Description Index number mach FRU 3
73. nd cable 20 40X2660 2 1 Modem display toroid 21 40X2661 1 1 AC power cord toroid Parts catalog 7 9 4036 307 308 Assembly 5 Miscellaneous Asm Part Units Units Description Index number mach FRU NS 40X2582 1 1 PCI cable NS 40X2583 1 1 PCI cable 20 ft NS 40X2584 1 1 Scanner PCI card assembly NS 40X2585 1 1 Mono printer scanner card assembly NS 40X2596 1 1 Mono printer operator panel cover NS 1 1 Screws parts packet P N 40X2589 NS 40X2199 1 Scanner registration kit NS 40X4278 1 1 Color printer scanner card assembly NS 40X2597 1 1 Color printer operator panel cover 7 10 Service Manual Index A acronyms 1 3 ADF assembly locations 5 1 parts catalog 7 2 ADF CCD optical unit adjustment screws 4 3 adjustment screws 4 3 ASIC Test 3 4 attendance message alert 2 27 attendance messages 2 6 B boards A1 control 4 36 4 37 ADF motor distribution board 4 11 ADF sensor 4 13 control panel keypad 4 23 flatbed lamp inverter 4 34 lamp inverter 4 34 LCD HV inverter 4 26 modem 4 36 4 39 parts catalog 7 8 power supply 4 36 4 39 scanner control 4 36 sensor and paper feed motor 4 11 buttons accessing service menus 3 1 Attendance message alert 2 27 Cancel 2 26 cancel job 2 25 Cancel Jobs 2 22 Continue 2 25 Home 2 26 home screen 2 20 Select 2 26 select 2 23 buttons overview 2 18 C cards parts catalog 7 8 Configuration Menu FB Edge Erase 3 7 Key Repeat Rate 3 12 co
74. nfiguration menu accessing 3 1 3 6 available menus 3 6 Disk Encryption 3 10 EVENT LOG 3 9 Jobs On Disk 3 9 Panel Menus 3 6 4036 307 308 control panel display removal 4 27 LCD 2 19 overview 2 18 parts catalog 7 4 removal 4 24 D default settings 2 27 description 1 1 diagnostics service error codes 2 3 user attendance messages 2 6 diagnostics menu accessing 3 1 available tests 3 2 EVENT LOG Clear Log 3 4 Display Log 3 3 Print Log 3 3 exiting 3 2 SCANNER TESTS ASIC Test 3 4 Feed Test 3 4 Scanner Manual Registration 3 4 Sensor Tests 3 5 document input tray removals 4 3 E error codes service 2 3 ESD sensitive parts 4 1 event log clear log diagnostics menu 3 4 display log diagnostics mode 3 3 print log configuration menu 3 9 print log diagnostics menu 3 3 F fan control cooling 4 41 features 1 1 Feed Test scanner 3 4 flatbed CCD optical unit adjustment screws 4 3 G guidelines service 4 1 H home screen 2 20 K keypad 2 18 2 19 Index l 1 4036 307 308 L lamp ADF 4 8 locations A1 board 4 36 hard disk drive 4 36 modem board 4 36 power supply board 4 36 scanner 5 1 scanner control board 4 36 lower scanner parts catalog 7 6 lubrication specifications 6 1 maintenance scheduled 6 1 menu setting page report menu 2 27 menus accessing service menus 3 1 help pages 2 27 manage shortcuts 2 27 network ports 2 27 paper menu 2 27 reports 2 27 settings 2 27 messages
75. nter Diagnostics Menu tests EVENT LOG Display Log See Display Log on page 3 3 Print Log See Print Log on page 3 3 Clear Log See Clear Log on page 3 4 SCANNER TESTS ASIC Test See ASIC Test on page 3 4 Feed test See Feed Test on page 3 4 Manual Registration See Scanner Manual Registration on page 3 4 Sensor Tests See Sensor Tests on page 3 5 Note For other items in the menu see the printer service manual 3 2 Service Manual Touch Exit Diag Menu to exit the Diagnostics Menu and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode 4036 307 308 EVENT LOG Display Log The event log provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displays in position 1 and the oldest error displays in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Touch gt to select Display Log from EVENT LOG Up to three error codes display at a time Touch gt to display additional information if available 2 Touch Back to return to the EVENT LOG menu Print Log Additional diagnostic
76. ol board Replace scanner Replace power control board cable Frequent paper jam double feed or skew Step Action and Question Yes No 1 Is the paper correctly set in the tray Go to step 2 Properly position paper in document feeder 2 Is the specified paper used Go to step 3 Use correct feeder 3 Is the pick pad damaged Replace pick pad Go to step 4 4 Is the pick roller damaged or worn Replace paper feed Replace pick roller assembly assembly Image does not appear Step Action and Question Yes No 1 Are you placing the original on the Go to step 2 Go to step 3 flatbed 2 Is the flatbed CCD cable connected Replace the scanner control Connect cable board 3 Is the ADF cover open Close the cover Go to step 4 Diagnostic information 2 13 4036 307 308 Step Action and Question Yes No Is the ADF CCD data cable connected Replace the ADF optical unit Connect cable and tighten screws Image unclear Step Action and Question Yes No 1 Print a test page from the printer Is the test See printer service Go to step 2 page image unclear manual 2 Are you placing the original on the flatbed Go to step 2 Go to step 3 3 Is there dirt on the ADF mirror Clean the mirrors with Replace the ADF optical isopropyl alcohol unit 4 Is the flatbed glass dirty Clean the mirr
77. om a different MFP model the speed of the MFP 290 00 Scanner jam The scanner detects an Remove all original documents from the remove all original document at the ADF to clear the jam The message clears originals fromthe automatic document feeder and either page or job recovery completes scanner ADF feed sensor while it is idle This is a type of jam 2 10 Service Manual User attendance messages continued 4036 307 308 Error Sub code codes Display text Description Action 290 01 Scanner jam The scanner fails to pull a The message clears when the scanner remove all sheet from the ADF knows that the sheet is removed from the originals fromthe ADF Either page or job recovery scanner completes 290 01 Scanner jam The scanner fails to pull a The message clears when the scanner remove j ammed sheet from the ADF knows that the sheet is removed from the originals fromthe ADF Either page or job recovery scanner completes 290 02 Scanner jam The scanner fails to feed a The message clears when the scanner remove all sheet far enough into the ADF knows that the sheet is removed from the originals fromthe so thatthe ADF recognizes its ADF Either page or job recovery scanner presence completes 290 10 Scanner jam The scanner detects an Clear the jam from the scanner to clear the remove all original document jam at the message Either page or job recovery originals from
78. or 3 Turn the printer on If this does not clear the problem then 1 Turn the printer off 2 Reseat the cables going to the scanner control board J1 and J47 and the A1 board J5 3 Turn the printer on If this does not clear the problem then 1 Turn the printer off 2 Replace the A1 board See A1 board removal on page 2 40 3 Turn the printer on 2 12 Service Manual Service checks The power does not come on 4036 307 308 Step Action and Question Yes No 1 Is the AC cord unplugged Plug in cords Go to step 2 2 Isthe printer power switch OFF Turn on power switch Go to step 3 3 Isthe PCI cable unplugged Plug in cable and or Go to step 4 tighten screws 4 Remove the printer operator cover Is the Go to step 5 See printer service printer control panel active manual 5 Is the PCI cable PS RC signal at 5V Go to step 8 Go to step 6 6 Are the PCI card and printer scanner card Go to step 7 Reseat card s seated properly in the printer 7 Is the PS_RC signal at 5V on the PCI card Replace PCI card and Replace PCI cable daughter card 8 Atthis point you will need to remove the Go to step 9 Replace power document cover see Document cover supply board assembly removal on page 2 14 remove the bottom plate see Bottom plate removal on page 2 35 and reconnect the flatbed cables in order to check the scanner 9 Is there 5V on the scanner contr
79. ors with Go to step 4 isopropyl alcohol 5 Is there dirt on the flatbed mirror Clean the mirrors with Replace the flatbed isopropyl alcohol CCD assembly Large jitter Step Action and Question Yes No 1 Are you placing the original on the flatbed Goto step 2 Go to step 3 2 Inspect the carriage transport belt Replace the carriage Replace the flatbed Is the belt damaged transport belt CCD assembly 3 Is the pick pad damaged Replace pick pad Go to step 4 4 is the pick roller damaged or worn Replace paper feed Replace the pick roller assembly assembly Reading position deviation Step Action and Question Yes No 1 Are you placing the original on the flatbed Goto step 2 Go to step 3 2 Inspect the carriage transport belt Replace the carriage Replace the flatbed Is the belt damaged transport belt CCD assembly 3 Is the pick pad damaged Replace the pick pad Go to step 4 4 Is the pick roller damaged or worn Replace the paper feed Replace the pick roller assembly assembly 2 14 Service Manual Strange sound generated ADF 4036 307 308 Step Action and Question Yes No 1 Is the paper correctly set in the document feeder Go to step 2 Properly position paper in document feeder 2 Does the sound come from the pick roller assembly Replace the pick Go to step 3 roller assembly 3 Does the sound come from t
80. ory frees up so collating begins for the remainder of the print job For example if a 50 page print job is sent and 10 copies are requested and the MFP runs out of memory at page 30 the MFP would collate and print 10 copies of pages 1 30 The MFP would then print and collate pages 31 50 and print 10 copies of these pages 37 Insufficient Held jobs are deleted in order Touch Continue to clear the message and memory some Held to process the current job continue printing Jobs were deleted To avoid this error in the future for other jobs install more memory Touch Cancel Job to cancel the current job if needed 38 Memory full The MFP is processing data To avoid this error in the future e usado sine Simplify the print job by reducing the amount of text or graphics on a page and deleting unnecessary downloaded fonts or macros Install additional memory Touch Cancel Job to cancel the current job if needed Touch Reset Active Bin to change to another linked bin 57 Configuration This message appears once Touch Continue Some held jobs are not change some held after the firmware tries to restored They stay on the hard disk and jobs were not restore all of the jobs on the are inaccessible restored hard disk regardless of the number of held jobs that were not restored Configuration of the MFP may have changed due to print media option s removal such as a tray or bin being removed the hard disk was installed fr
81. percentage indicator shows 100 After completion the panel returns to Disk Encryption This setting provides you with a tool for erasing the contents of a disk Warning Wipe Disk removes a disk s data in such a way that it cannot be recovered To change this setting 1 IRON Touch gt to select Wipe Disk from Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD Touch gt to select Wipe disk now Contents will be lost Continue appears on the touchscreen Touch Back to return to EVENT LOG Touch Yes to continue or touch No to exit Diagnostic aids 3 11 4036 307 308 Key Repeat Initial Delay When a key is touched repeatedly this is the delay before the key begins repeating The delay ranges from 0 25 seconds to 5 seconds The default is 1 second Values are given in increments of 0 25 seconds To change this setting 1 Touch gt to select Key Repeat Initial Delay from the Configuration Menu 2 Touch to increase the value or dto decrease the value 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Key Repeat Rate This is the number of times per second that a repeating key will repeat The range is 1 100 with a default of 15 times per second To change this setting 1 Touch
82. r on hard disk and make them available The reset of the MFP jobs data remains on the hard disk however the job control information is stored in the MFP memory Touch Quit to stop restoring held jobs before all jobs are restored Unrestored jobs remain on the hard disk and are retrievable again only at the next power on reset A pop up screen appears to indicate Restoring held jobs s xxx yyy where xxx indicates the number of the current job being restored and yyy is the total number of jobs to be restored Touch Do not restore to have the held jobs remain on the hard disk until they are deleted Scan Document Too The scan job exceeds the Note The scanner finishes scanning Long maximum number of pages current pages in the ADF but data is lost when the job cancels itself after reaching the maximum number of pages Touch Continue to clear the message Touch Cancel Job to clear the message if the job is restartable Touch Restart job if the job is restartable The message clears and a new scan job containing the same parameters as the previous job starts Scanner ADF Cover The scanner automatic The message clears when the cover is Open document feed cover is open closed Scanner Scanner registration is Touch Continue to clear the message registration successful successfully completed Some held j obs Some held jobs are not Touch Continue to clear the message were not restored restored they remain on the hard disk and are inacces
83. rs id A TA A li 1 1 Scanner Specifications aa mamas nona RA RATA A ea ee aa 1 2 Tools fequirediior SGWICe cui A A AA A a eee 1 3 A ee ee ee ee ee ee ee ee ee ee ee er re 1 3 Diagnose IO gh ccscec cis agrarios 2 1 Moira A A a A A times ed 2 1 Power On Self Test POST sequence oooooooooocnca eee eee eee eee eens 2 2 SVMPIOMIADIES casaca iaa iii AD 2 2 Reading 1S MOLDE cava eric Rs dee ee A A AA ad 2 2 Scan module does not move to home position o oooooocoocnnoncannan o 2 2 Error COGGS ANd MESSAGES sierras A AAA ARA A AAA e 2 3 SENCELE COOES cis vices cesado iia ciar Side ee ia 2 3 Sub error codes for 8xx and 2xx error codes 1 eee ee 2 3 User attendance Messages 0 00 000000 saum dace eae ce a OR me A O oe 2 6 Service CHECKS rr vedas e Be 2 13 The power does Not COME ON coria dame RR weed ree RR a ee Oe 2 13 Frequent paper jam double feed or skew 02 000 e eect eee eee eee 2 13 Image does NOL appear oi sissies A dada dagen dN Oem eae RR eR RA 2 13 IMAGO UCI ce sema AAA N A AAA haces 2 14 Large iter eto rs nadas 2 14 Reading position deviati vais ara iaa aa a A A 2 14 Strange sound generated ADF lt lt 0 000 000000006 mas RR AA Rice ea theme 2 15 Strange sound generated flatbed 0 ccc cee eee eee eee eee eee 2 15 842 00 Scanner AUTE ss sans in Awan A bea A ean 2 15 843 00 Scanner Talle cuidas brad bona sda id dd seek abbr 2 15 844 00 Front scan module output level error 0 00
84. scroll increase button to scroll to another value in increase increasing order Left arrow Touch the left arrow button to scroll left to Reach a decreased value shown by an illustration See a full text field on the left Right arrow Touch the right arrow button to scroll right to Reach an increased value shown by an illustration e See a full text field on the right Scan the ADF On the gray navigation bar these two choices indicate that two types of Scan the flatbed scanning are possible One may choose to scan from the ADF or the flatbed Submit A green button indicates a choice If a different value within a menu item is touched it needs to be saved to become the current user default setting To save the value as the new user default setting touch Submit For information on user default settings see page 29 Back When the Back button is shaped like this no other navigation is possible from this screen except to go back If any other choice is made on the navigation bar the screen closes For example in Sample screen one all the selections for scanning have been made One of the preceding green buttons should be touched The only other button available is Back Touch Back to return to the previous screen and all the settings for the scan job made on Sample screen one are lost ca a gt lt gt a E Back When the Back button is shaped like this both forward and backward n
85. service error codes 2 3 motors paper feed 4 17 N numeric keypad 2 18 2 19 O overview 1 1 P Panel Menus 3 6 paper feed jams access doors and trays 3 13 parts catalog ADF assembly 7 2 control panel 7 4 electronic boards 7 8 lower scanner 7 6 miscellaneous 7 10 parts replacement 4 2 pick roll pad 4 21 power on self test POST 2 2 R removals A1 control board 4 37 ADF lamp 4 8 ADF lower cover 4 4 ADF motor distribution board 4 11 ADF optical unit 4 12 ADF outer cover 4 7 ADF sensor board 4 13 ADF upper cover 4 8 l 2 Service Manual bottom plate 4 35 carriage transport belt 4 29 control cooling fan 4 41 control panel assembly 4 24 control panel display assembly 4 27 control panel keypad board 4 23 document cover assembly 4 14 document cover sensor 4 42 document input tray 4 3 flatoed CCD optical unit 4 30 flatoed cover with glass 4 28 flatoed lamp assembly 4 32 flatoed lamp inverter board 4 34 guidelines 4 1 hard disk drive assembly 4 38 LCD HV inverter board 4 26 modem board 4 39 paper feed assembly 4 16 paper feed motor 4 17 paper feed roller 4 18 paper length sensor 4 19 paper present paper path sensors 4 20 paper stop 4 21 parts replacement 4 2 pick roll pad 4 21 power supply board 4 39 scanner cushion 4 22 S safety information vii scanner locations 5 1 Scanner Manual Registration 3 4 sensors document cover sensor 4 42 paper lengih 4 19 paper present paper path sensors 4 20 service
86. sible Note This message appears once after the MFP firmware tries to restore all the held jobs on the hard disk regardless of the number of held jobs not restored 35 Insufficient The MFP lacks the memory Touch Continue to disable Resource Save memory to support needed to enable Resource and continue printing Resource Save Save This message usually a feature indicates too much memory is Install additional memory allocated for one or more of the MFP link buffers 36 Printer service The MFP requires servicing Touch Continue to clear the message required continue printing and show the next message about the service needed such as Toner Low Complete the necessary service for the MFP Diagnostic information 2 9 4036 307 308 User attendance messages continued Error Sub E Sao code codes Display text Description Action 37 Insufficient The MFP cannot defragment Touch Continue to clear the message memory for Flash flash memory because the F Memory Defragment memory used to store To ell the defragment Oe operation undeleted flash resources is Install additional memory or delete fonts full macros and other data to free some i memory space Touch Reset Active Bin to change to another linked bin 37 Insufficient The MFP cannot collate the Touch Continue to print the pages memory to collate job because the memory is processed before the memory became full job full Some mem
87. t to print the fax jobs is automatically canceled The Fax code recognizes that the fax job is canceled and does not delete pages in the fax job that have not printed The Fax code does not attempt to reprint the fax causing the memory error until the MFP goes through a power on reset Touch Continue to clear the message Turn the printer off and then on to reset it Diagnostic information 2 7 4036 307 308 User attendance messages continued Error code Sub codes Display text Description Action Replace all originals if restarting job One or more messages that interrupted a scan job are now cleared Replace the original documents in the scanner to restart the scan job Touch Restart job if job level recovery is active and the job is restartable The message clears A new scan job containing the same parameters as the previous job starts Touch Cancel Job if a scan job is processing when the attendance message appears This cancels the job and clears the message Touch Scan from Automatic Document Feeder if the page jam recovery is active Scanning resumes from the ADF immediately after the last successfully scanned page Touch Scan from flatbed if page jam recovery is active Scanning resumes from the flatbed immediately after the last successfully scanned page Touch Finish job without further scanning if page jam recovery is active The job ends at the last successfully scann
88. tcut List Fax Job Log Fax Call Log E mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Netware Setup Page Print Fonts Print Directory Print Demo Manage Shortcuts Fax Shortcuts E mail Shortcuts FTP Shortcuts Profile Shortcuts E mail Server Setup Wireless Standard Network Network lt x gt Standard USB USB lt x gt Standard Parallel Parallel lt x gt Standard Serial Serial lt x gt NetWare AppleTalk LexLink Lock Scanner Head Menu Paper Menu Default Source Paper Size Type Configure MP Envelope Enhance Substitue Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Bin names Universal Setup Help Pages Copy Guide E mail Guide Fax Guide FTP Guide Information Guide Print Defects Guide Supplies Guide Settings General Settings Copy Settings Fax Settings E mail Settings FTP Settings Print Settings Security Settings Set Date and Time Settings Option Card Menu This menu starts the action for parking the This menu only appears when a DLE is installed scanner and disk on models with physical scanner lock mechanism Diagnostic information 2 27 4036 307 308 2 28 Service Manual 3 Diagnostic aids 4036 307 308 This chapter explains the tests and procedures to identify printer failures and to verify that repairs have corrected the problem Accessing service menus There are different test menus that can be accessed during POR
89. tep 2 Is the lamp on brightly 2 Is the SDF lamp on dimly Replace flatbed optical Replace flatbed lamp unit 844 02 Front scan module lamp level too low Step Action and questions Yes No 1 Check the flatbed lamp Go to step 3 Go to step 2 Is the lamp on brightly 2 Is the flatbed lamp on dimly Replace flatbed inverter Replace flatbed lamp board 3 Is the flatbed CCD cable securely Replace flatbed optical Reseat flatbed CCD connected unit cable 845 00 Front scan module cable failure or SCC card failure CCD channel failure Step Action and questions Yes No 1 Check flatbed CCD cable Reseat flatbed CCD cable Go to step 2 Is the cable loose 2 Is flatbed CCD cable broken Replace flatbed CCD cable Replace scanner control board 845 01 Rear scan module cable failure or SCC card failure CCD channel failure Step Action and questions Yes No 1 Check ADF CCD data cable Reseat ADF CCD data cable Go to step 2 Is the cable loose 2 Is ADF CCD data cable broken Replace ADF CCD data Replace scanner control cable board 2 16 Service Manual 845 02 Cable SCC failure 4036 307 308 Step Action and questions Yes No 1 Is the flatbed CCD data cable securely attached Replace the flatbed Reseat flatbed CCD CCD data cable data cable 845 03 Cable SCC failure Step Action and questions Yes No
90. the first paper feed sensor while completes scanner the scanner is idle 291 00 Scanner jam The scanner detects an Clear the jam from the scanner to clear the remove all original document jam at the message originals fromthe second paper feed sensor scanner while the scanner is idle 291 01 Scanner jam The scanner detects an Clear the jam from the scanner to clear the remove all original document jam at the message originals fromthe first paper feed sensor scanner 291 02 Scanner jam The scanner detects an Remove all original documents from the remove all original document jam at the scanner to clear the jam The message originals fromthe second paper feed sensor clears scanner 292 Scanner jam The ADF cover is open while Remove all original documents from the remove all originals fromthe scanner the ADF is feeding the original document scanner to clear the jam The message clears Diagnostic information 2 11 4036 307 308 User attendance messages continued Error Sub Cable Unplugged powering on that a scanner cable is unplugged code codes Display text Description Action 293 Replace all The MFP receives a scan job Touch Continue if no scan job is active originals if however there is no original when the attendance message appears restarting job document in the ADF This clears the message Touch Cancel Job if a scan job is processing wh
91. the scanner make sure the power supply cord is disconnected from the power outlet Do not remove or install the connectors on the scanner with the power supply turned ON Use caution not to drop small parts or screws inside the unit when disassembling and reassembling Do not pull the connector cable when disconnecting it Hold the connector When carrying the scanning head unit put it in an anti static bag 5Keep the document glass platen surface clean with a dry clean lint free cloth Repair information 4 1 4036 307 308 Removal procedures CAUTION A N Remove the power from the equipment or electrical outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Disconnect any connections between the equipment and PCs peripherals Note Some removal procedures require removing cable ties You must replace cable ties during reassembly to avoid pinching wires obstructing the paper path or restricting mechanical movement Removals Parts replacement Clean the disassembly and assembly location Turn off the power switch and remove the AC plug from the outlet before disassembly and assembly Follow the disassembly and assembly procedures Never loosen the screws of parts that must not be disassembled These screws have a red coating Store the disassembled parts in a clean place to avoid loss After replacement check the
92. their default values and then returns the MFP to the home screen When in any other menu while the MFP is Ready it cancels all changes that have not been submitted and returns the MFP to the home screen Start Initiate the current job indicated on the control panel From the home screen press it to start a copy job with the default settings The button has no effect if it is pressed while a job runs through the scanner Stop Cause the printing or scanning to stop During a scan job the scanner finishes scanning the current page and then stops which means paper may remain in the automatic document feeder ADF During a print job the print media path is cleared before the printing stops Stopping appears on the control panel during this process Backspace Within the Copy menu which is accessed by touching the Copy button press Backspace to delete the right most digit of the value in the Copy Count The default value of 1 appears if the entire number is deleted by pressing Backspace numerous times Within the Fax Destination List press Backspace to delete the right most digit of a number entered manually It also deletes an entire shortcut entry Once an entire line is deleted another press of Backspace causes the cursor to move up one line Within the E mail Destination List press Backspace to delete the character to the left of the cursor If the entry is in a shortcut the entire entry is deleted Ast
93. tting enables you to format the non volatile storage used for storing faxes To change this setting touch gt to select Format Fax Storage from the Configuration Menu For matting Fax Flash DO NOT POWER OFF appears on the LCD while the format operation is active Note If an advanced password has been established you must enter this password in order to change the setting ADF Edge Erase The ADF Edge Erase and FB Edge Erase settings specify in millimeters the size of a border around the scanned image that will be erased For copies the printed page will have a 2 mm no print border The larger of the 2 mm no print border and the Edge Erase setting will be used in this situation To change this setting 1 Touch gt to select ADF Edge Erase from the Configuration Menu The panel displays the setting s name in the header and lt setting s current value pp below the header row 2 Touch gt to increase the value or lt to decrease the value 3 The values are 0 through 6 The default is 3 4 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu FB Edge Erase The ADF Edge Erase and FB Edge Erase settings specify in millimeters the size of a border around the scanned image that will be erased For copies the printed page will have a 2 mm no print border The larger of the 2 mm no print border and the Edge Erase setting will be used in this situation To change this setting 1 Tou
94. uch gt to select Event Log from the Configuration Menu 2 Touch gt to print the log Printing Event Log displays on the touchscreen 3 Touch Back to return to EVENT LOG Note An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors However the event log printed from DIAGNOSTICS mode does include this information Jobs On Disk If the hard disk is installed Jobs On Disk allows the user to delete buffered jobs saved on the disk The values are Delete and Do Not Delete To delete jobs saved on the disk 1 Touch gt to select Jobs On Disk from the Configuration Menu 2 Touch gt to select Delete to decrease the setting s value 3 Touch gt or lt to change the value Touch Back to cancel and return to the Configuration Menu Diagnostic aids 3 9 4036 307 308 Disk Encryption If a hard disk is installed Disk Encryption selects whether the data on the disk is encrypted or not The values are Disable and Enable This setting determines if the printer encrypts the information that it writes to the hard disk The values are Disable and Enable Warning If the value is changed from Enable to Disable or from Disable to Enable then the printer completely formats the hard disk All information on the disk will be unrecoverable To change this setting 1 Touch gt to select Disk Encryption from the Configuration Menu Note If an advanced password h
95. ve part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Service guidelines CAUTION AN Before disassembling

Lexmark 4600 MFP Option Service Manual

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